Service History 466 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Georgetown, TX 78628

Lou

Job Details: 09/21/2021

"Arrived on site to inspect freezer light not working. Upon further inspection, I found the FC light out and the ice maker light operating when I pressed the FC door switch. I removed and replaced the FC upper light and tested. Unit is operating as designed. Also, I found, while checking the ice maker light, that the ice maker harness had been pulled from its clips and was hanging over the ice tray. I found 2 wires with the protective cover broken. I placed some electrical tape over the breaks in the wires and placed the harness back into the clips and using foil tape, I secured the harness to the clips so they wont come out. Tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, TX 78628

Lou

Job Details: 09/21/2021

"Arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit by opening the door and closing the door switch. Once unit was on, I could see the element illuminating. Using the vent test kit, I tested the airflow to the unit and it failed two out of two times. I advised the customer of my findings and demonstrated the test to my customer. Customer advised that the vents have not been cleaned since they moved in. I recommended that they have the vents professionally cleaned. No lint observed during service, job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Waco, TX 76712

Jonathan M

Job Details: 09/21/2021

Arrived on site for a dishwasher that?s not starting cycles. Inspected unit into work area. Ran the unit through diagnostics and found an F5 E1 (door not closed) error code. Ran the unit through a diagnostic test in the unit ran as designed. Tested the unit in a normal wash cycle five separate times and found the unit working as designed. I asked the customer to run a load for me and noticed that they weren?t closing the door before the unit counted down causing it to go into a paused state. The customer was unaware that all they needed to do was to hit the start button and close it again before the time ran out. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB4

Near Pflugerville, TX 78660

Matthew

Job Details: 09/21/2021

"Arrived onsite for microwave not heating. Upon inspection found issues in high voltage circuit. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 09/21/2021

"Arrived on site for complaints of middle burner not lighting. Found grease and debris in burner. Took it off and cleaned. Tested burner, working properly."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 09/21/2021

Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Placed dryer in timed dry and could hear motor whining. Gained access to drum and assisted drum to spin and dryer began spinning. Removed drum and tested voltage to motor. Motor was getting proper voltage. Removed motor / blower wheel and installed new motor and original blower wheel. Reassembled dryer and tested on timed dry. Found no heat turning on. Tested thermal cut off and it had no continuity. Customer stated they had parts and provided a thermal cut off. Replaced thermal cut off with customers provided thermal cut off. Tested dryer again and element began heating. Allowed dryer to run for five minutes to ensure the element would continue working. Heating element heating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78724

Taylor M

Job Details: 09/21/2021

"Arrived on site to diagnose dishwasher not drying dishes properly, upon arrival I gained access to the service diagnostics and found no fault codes, the customer informed me they are using finish jet dry rinse aid, I ran the unit in a diagnostics cycle and found that the unit is operating properly as designed. The customer also informed me that they had only run one cycle with jet dry thus far, i informed them that they should run hot water at the sink before running a cycle and to continue using jet dry as well. Unit is operating properly as designed no leaks and the heater checked good. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Taylor M

Job Details: 09/21/2021

"Arrived on site to diagnose refrigerator with no cool in the refrigerator and the freezer compartment freezing over, upon arrival I gained access and checked the heater, bimetal and evap motor, all checked good, the cause of no cool is due to ice blocking the access to the refrigerator compartment, I replaced the control due to other components checking good, customer is going to defrost the unit due to it being in a vacant apartment, the unit is operating properly as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM2

Near Leander, TX 78641

Tommy

Job Details: 09/21/2021

Arrived onsite for dishwasher not receiving water. Upon arrival found unit was filling but sump and motor are dead.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Harker Heights, TX 76548

Job Details: 09/21/2021

Arrived on site for dishwasher not starting. Confirmed the complaint and found the switch to power on the dishwasher was turned off. I turned on the switch and the unit began working properly. Customer satisfied Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Manor, TX 78653

Matthew

Job Details: 09/21/2021

Arrived onsite for refrigerator not dispensing ice. Ice maker is functioning. Upon inspection found ice bin liner clips broken on both sides. When auger motor is energized and rotates the bin is pushed forward moving components out of line and not allowing ice to dispense. Clips/retainers are part of liner

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78723

Taylor M

Job Details: 09/21/2021

"Arrived on site to diagnose dishwasher not draining, upon arrival I gained access to service diagnostics and found no error codes stored, I ran the unit in a diagnostics cycle and found that the drain pump is intermittent and needs to be replaced, the console is intermittently working as well, I verified the connection seating and am ordering the console just in case, office to reschedule when parts arrive. ; ordrng 1 W11460947 (Console)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Austin, TX 78702

Leonardo

Job Details: 09/21/2021

"Arrived on site for install of previously diagnosed parts. Installed new center burner. Tested unit, unit tested good, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 09/21/2021

Arrived on site for NOT DRAINING--HAD THE DRAIN PUMP REPLACED BY ANOTHER COMPANY--UNIT RUNS A FULL CYCLE. Placed in diagnostics and got inlet valve error. This was the only error code. Cleared error code. Ran through diagnostics and drain pump was chattering. Drain pump was unable to drain all the water so remaining water was still in the bottom once diagnostics completed. Removed drain pump and installed new drain pump. Ran through diagnostics again and water was still not draining properly. Pulled dishwasher to inspect drain hose and found ceramic piece of glass from plate had gotten lodged inside the drain hose causing blockage not allowing water to flow through as it should. Removed hose and installed new hose. Ran through diagnostics again and water was coming into disposal and into the drain as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Leander, TX 78641

Lou

Job Details: 09/21/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged/dented, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

GE FREEZER

Model GSS25GMHJCES

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 09/21/2021

Arrived on site for Interior light on freezer side quit working. LIGHT-LIGHT NOT WORKING. Tested switch manually and switch was opening and closing as it should. Led board was receiving voltage from harness. Removed led board and installed new led board and lights came on. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 09/21/2021

Arrived on site to diagnose a refrigerator that is leaking. Found evap cover not in drain pan causing defrost water to run outside of pan. Reset cover to proper position and also removed foam from defrost drain. All is working properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kingsland, TX 78639

Cliff

Job Details: 09/21/2021

Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump assembly that was just installed defective and replaced it with new pump. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Meadowlakes, TX 78654

Cliff

Job Details: 09/21/2021

Arrived on site to diagnose a washer that is not cleaning properly. Tested all parts and components and found no failures to unit at this time and advised customer on clean washer cycle operation and frequency of use. No further repairs needed and no leaks were found at time of service.

We serviced a

GE MICROWAVE

Model ZWL1126SJ1SS

Near Spicewood, TX 78669

Brandon

Job Details: 09/21/2021

"Arrived on site for customer complaint of sparking and smell, found magnetron burned as well as cover. Ordering magnetron, cover, and diode.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/21/2021

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at sink and found 120? water temperature. Performed diagnostics mode, no error codes. Measured amp draw to heating element and found 6.9 amps to element. Checked for hot temperatures at end of test cycle. Found all components all working as designed. No water leaks detected during service. Spoke with customer on user care guide and operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/21/2021

"Arrived on site for refrigerator with crisper drawers not closing and shelf setting crooked. Inspected unit and work area. Found slide plate not installed correctly and causes crisper shelves to set crooked. Removed crisper assembly and reinstalled. Tested drawer operation and found working as designed. Found bracket on glass shelf bent, attempted to correct. Will need to replace shelf. .; ordrng 1 WPW10709163 (shelf-glas)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Jarrell, TX 76537

Jonathan S

Job Details: 09/21/2021

"Arrived on site to install previous diagnosed parts. Removed failed inlet fill and water hose to unit and installed new. Performed diagnostics mode and monitored operation. Installed insulation blanket and unit. Ran cycle to monitor for possible water leaks again. All tested good, no water leaks detected during service. ;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Austin, TX 78724

Taylor M

Job Details: 09/21/2021

"Arrived on site to diagnose refrigerator with the incorrect shelf on the right door, upon arrival the customer showed me the shelf, they included two of the same shelf instead of the correct shelf, I replaced the improper shelf for the correct one. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Braunfels, TX 78130

Andrew

Job Details: 09/21/2021

"Arrived on site to test unit for not dispensing water or making ice, tested unit found reservoir frozen over and pinched water line, thaw out reservoir and secured water line properly, applied silicone on reservoir penetration, tested unit, unit now working as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/21/2021

"Arrived on site for NOT COOLING IN FRIDGE SECTION FREEZER SEEMS OKAY-MR IS GOING TO MAKE SOME ROOM IN FREEZER. Found RC evaporator cover covered in a thick sheet of ice and frost. Customer signed fridge waiver. Explained to customer to lay down towels around front and both left and right sides once they unplug the fridge for 24 to 48 hours to catch any water that overflows from pan. Will return with all parts to repair defrost issue. Upon return we will start with testing the fresh food thermistor, then UI. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78738

Robert

Job Details: 09/21/2021

Arrived on call for complaint of tripping breaker called tech line 7731802020 the breakers are gfci will need to have them checked. The dishwasher passed test cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Leander, TX 78641

Kayman

Job Details: 09/21/2021

"Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin full of clumped ice and I could not remove the bin. The ice would dispense but would not work intermittently or the arm would slip out of place. I inspected all gaskets and all checked good. I ran test 59 and could not feel any airflow from the ice box fan ports. I accessed the main control and tested P9 -2 to 3 and there was no voltage leaving the control to the fan. This would cause the ice to clump in the bin. I exited diagnostics and heard the fan turn on. I could feel air coming in through the vents. I am ordering the main control, side Ui, ice box fan and motor shaft to complete the repair. Returning tech will need to steam out ice bin to remove. Office to R/S due to part availability. ; ordrng 1 W11407678 (Ice box fan) and 1 W11450890 (Control) and 1 W11228132 (Shaft) and 1 W11314429 (Side UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ISF25D2XBM01

Near Austin, TX 78732

Brandon

Job Details: 09/21/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain line being clogged. I defrosted drain line and removed clog, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78744

Luis

Job Details: 09/21/2021

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, TX 78741

Jacob

Job Details: 09/21/2021

Arrived onsite to replace parts. Was able to only have to replace the HMI board. Tested the unit. Unit powered on with no issues. No issues at this time. Job complete

We serviced a

GE COOKTOP

Model JGP328BEJ1BB

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/21/2021

Arrived on site to install previous diagnosed part. Removed failed switch harness and installed new. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Liberty Hill, TX 78642

Tommy

Job Details: 09/21/2021

Arrived onsite for refrigerator still not reading doors being shut. As well as no cool and rust and damage to rear. Upon arrival found unit had damage in rear and was no cool.

We serviced a

MAYTAG FREEZER

Model MZF34X18FW04

Near Lockhart, TX 78644

Jacob

Job Details: 09/21/2021

Arrived onsite for unit not cooling. Looked at the unit and unit had cooled the whole time it had been plugged in for our return. Replaced the start device and the thermistor but it did not fix the issue. Submitted sealed system check list. Spoke with PR to help diagnose. Ordered parts. Office to reschedule ; ordrng 1 W10350564 (capacitor) and 1 W10709968 (drier-uv) and 1 W11189854 (compressor) and 1 W11209261 (EVAPORATOR ) and 1 W11396157 (CONTROL )

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cedar Park, TX 78613

David S

Job Details: 09/21/2021

"Arrived on site to install previous diagnose parts. We installed gearcase, belt & cam. We ran a calibration and tested unit. Unit operating as designed. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS3

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/21/2021

"Arrived n site for microwave with no power. Inspected unit and work area. Removed unit to gain access to fuses and door switches. Disassembled unit and tested noise filter fuse and found opened/ failed. Measured resistance on door switches and found working as designed. Powered unit on and tested heating operation and found operating as designed. Opened and closed door several times. Assembled unit and reinstalled. Tested heating and door operation again. All tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Round Rock, TX 78681

David S

Job Details: 09/21/2021

Arrived on site for possible wash plate replacement. I found a silk pillow case stuck under the wash plate. I removed the wash plate and found signs of warping or bending. I reassembled the unit. It is working as designed. I advised the customer that silk or high thread count sheets and pillow cases can slip under the wash plate. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Andrew

Job Details: 09/21/2021

"Arrived on site to test unit for tripping breaker, tested unit found wires not connected in junction box , connected wires, tested unit, unit working as designed, no leaks detected job complete"

We serviced a

KITCHENAID OVEN

Model KODT100ESS04

Near Austin, TX 78730

Kevin

Job Details: 09/21/2021

"Arrived on site and inspected ovens and found door handle is loose, after correcting it oven is working properly. Discussed use and care with homeowner, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2GVEXVD00

Near Austin, TX 78736

Luis

Job Details: 09/21/2021

Arrived on site. Replaced dispenser and water paddle tested ice and water dispenser working installed new grill

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78705

Luis

Job Details: 09/21/2021

"Arrived on site for no ice. Found harness not fully seated into icemaker housing,installed harness fully to icemaker tested icemaker,ice dumped and filled with water"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Austin, TX 78751

Kevin

Job Details: 09/21/2021

"Arrived on site and inspected dishwasher and found drain pump is not secure. Wiring harness got caught in between Sam and drain pump.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Austin, TX 78750

David Z

Job Details: 09/21/2021

"Arrived on site to diagnose refrigerator that is not cooling. Customer advised me the lights stay on, but no fans or cooling happen. Found compressor off and cold, and control reads -,-. Unit has failed control. Replaced and programmed new control and retested. Verified unit working as designed, compressor came on and began cooling.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78724

Scott

Job Details: 09/21/2021

"Arrived on site replaced burner tube , sanded contact points ,screws . Still did not change oven issues . Called tech , checked voltage to switch . Recommended changing dis control again . Sr 7731552629Brian No gas leaks detected at time of service. Call to set return . ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Pflugerville, TX 78660

Matthew

Job Details: 09/21/2021

"Arrived onsite for refrigerator not making ice and warm temps. Upon inspection found both RC and FC compartment warmer that normal. Inspected freezer compartment and food was not frozen. Removed evaporator cover for inspection. Found irregular frost pattern in top right corner of evaporator. Also noticed evaporator fan was not running. Ran test 3 for evaporator fan and did not energize. While exiting test mode the evaporator fan started working again but still no frost pattern. Unit is having a Sealed system issue. Will need SS technician scheduled for min 2 hrs. Ordering compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"

We serviced a

WHIRLPOOL VENTHOOD

Model UXB0600DYS0

Near San Marcos, TX 78666

Andrew

Job Details: 09/21/2021

"Arrived on site to test unit for vent hood not changing motor speeds. Found motor windings were bad. Replaced motor, tested unit, unit works good. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Robert

Job Details: 09/21/2021

Arrived on call for complaint of clock wrong and microwave door not showing closed adjustment to door now working properly

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near New Braunfels, TX 78130

Noah D

Job Details: 09/21/2021

"Arrived on site to inspect unit for not draining water and issues with cycles, upon inspection found the unit not clicking into gear. I found the incorrect actuator on unit. Replaced actuator and tested. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Canyon Lake, TX 78132

Noah D

Job Details: 09/21/2021

"Arrived on site to inspect unit for not draining normally, upon inspection found the unit drained but very slowly. Checked drain pipe and found no issues, replaced drain pump and tested. All functions returned with no leaks. Complete"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Cedar Park, TX 78613

Kayman

Job Details: 09/21/2021

Arrived onsite for washer not starting or stopped mid cycle. Upon inspection I found error codes for out of balance and long fill stored in the system. I ran manual diagnostics and found the unit would start to make a high pitch whistle noise. I accessed the drive system and found yellow gearcase oil on the shifter and drain pump. I could also see shavings from the belt in the pulley shield. No leaks detected during time of service. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near New Braunfels, TX 78130

Andrew

Job Details: 09/21/2021

"Arrived on site to test unit for not cooling properly and intermittent power loss. Found compressor was not kicking on. Found thermistors were not in range. Replaced thermistors and start device. Unit working good. Per service pointer W10790481 replaced control box as well. Tested unit, unit is working good. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near New Braunfels, TX 78130

Andrew

Job Details: 09/21/2021

Arrived on site to test unit for door issues. Customer stated oven is fine and no service needed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near New Braunfels, TX 78132

Noah D

Job Details: 09/21/2021

"Arrived on site to inspect unit for Leaking, upon inspection found the unit was leaking from drain hose causing issues, while replacing drain hose found the size of the ports too large. Ordering correct drain hose. Office to reschedule ; ordrng 1 W11381654 (Drain hose) and 1 W11131184 (Drain hose)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near New Braunfels, TX 78132

Noah D

Job Details: 09/21/2021

"Arrived on site to inspect unit for not lighting burner, upon inspection found the unit trying to light itself but burner heads are off, realigned caps and fire returned. Complete"

We serviced a

WHIRLPOOL COOKTOP

Model KGCC766RSS01

Near New Braunfels, TX 78132

Noah D

Job Details: 09/21/2021

"Arrived on site to inspect unit for not making contact and igniting, upon inspection found the screws had been tampered with, while I could remove burner head I was unable to successfully removed shafts of screws, will need new holderOffice to reschedule ; ordrng 1 W10128448 (Holder)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Buchanan Dam, TX 78609

Cliff

Job Details: 09/21/2021

Arrived on site to diagnose a dishwasher that is not heating. Found heating element unplugged and rewired unit properly. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near New Braunfels, TX 78130

Andrew

Job Details: 09/21/2021

Arrived on site to replace infinite switches from previous diagnosis. Found no issue with unit as it is operating as designed. Replaced infinite switches as a precautionary. Job complete.

We serviced a

GE MICROWAVE

Model PEB7227SL

Near Round Rock, TX 78665

David S

Job Details: 09/21/2021

"Arrived on site to install customer provided door, switch assembly, and control panel. We removed the unit for the wall and replaced the parts. We reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG755S0BS03

Near Hutto, TX 78634

Wesley

Job Details: 09/21/2021

Arrived onsite and found lower bake ignitor failed. All else checks good. Ordering bake ignitor to repair. All else checks good. ; ordrng 1 WP7432P143-60 (Ignitor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354ESS3

Near Georgetown, TX 78628

Tali W

Job Details: 09/21/2021

"On site for dishwasher not filling with water. In diagnostics, found F6E1 low inlet water, F5E1 door not closed within time, F7E2 heater on. Ran diag cycle and found unit filling, but not starting wash cycle. Wash motor from control 7.6 ohms. Heater from control 13.7 ohms. Found burn mark on back side of control. Ordering control for return. ; ordrng 1 W10805015 (Motor & sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

Kayman

Job Details: 09/21/2021

Arrived onsite to install previously diagnosed parts. I installed the ice maker and fill tube heater. I found what looks like a short in the fill tube heater. I re assembled and tested the unit. All checks good. I advised the customer to monitor the unit over the next few days to ensure it doesnt trip a breaker and makes ice. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Burnet, TX 78611

Tommy

Job Details: 09/21/2021

Arrived onsite for dishwasher not drying found rinse aid wasnt in use. Let customer know about importance of rinse aid. Proceeded to test and found unit operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Austin, TX 78737

Robert

Job Details: 09/21/2021

Arrived on call for complaint of leaks. Found the inlet valve cause of leak. After installation test operation.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78747

Leonardo

Job Details: 09/21/2021

"Arrived on site for complaints of microwave light not working. Found socket shorted and bulb burnt out. Installed new socket and bulb. Tested unit, and found light staying on all the time due to relay not opening. Found no sound from buttons. Will need new control board to complete, office to reschedule.; ordrng 1 W10892389 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Wesley

Job Details: 09/21/2021

Arrived onsite and replaced the pump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, TX 76502

Job Details: 09/21/2021

"Arrived on site and inspected washer not completing cycles. Confirmed the complaint and R&R the cam, actuator and main control. Reassembled and unit tested as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Temple, TX 76502

Job Details: 09/21/2021

"Arrived on site and 2/2 on a dryer taking multiple loads to dry. Tested the unit and the unit heats and tumbles, but the customer needs to have the ventilation system cleaned out in order for the unit to work properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5HVEXVB02

Near Killeen, TX 76549

Job Details: 09/21/2021

"Arrived on site and and found the unit temperatures at 71 degrees in both sections. Compressor was running along with the condenser and evaporator motor. The compressor amp draw was 1.4 and extremely hot to the touch. Called office and spoke with PR who advised to order sealed system and return with previously ordered parts, along with authorization.Needs more work ; ordrng 1 W10233961 (COMPRESSOR) and 1 2188823 (EVAPORATOR) and 1 W10143759 (DRIER W/VALVE) and 1 Research (Access valve in hard to find parts per PR) and 1 AUTHO (Sealed system technician 2 hours), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76502

Tyler

Job Details: 09/21/2021

Arrived on site for washer not cleaning well and shaking. Upon arrival found f7e6 motor speed fault. Upon further inspection I found actuator had come off alignment from cam. I replaced actuator and reassembled and tested unit. Found wash no longer flashing errors and cycling as designed. Call complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Killeen, TX 76543

Job Details: 09/21/2021

Arrived on site and replaced the previously ordered door. Unit sealed to the cabinet as designed. Customer satisfied. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, TX 76502

Tyler

Job Details: 09/21/2021

"Arrived on site for washer bouncing around while in use. Upon arrival I found no errors in diagnostics. After further inspection I ran a loa off towels in unit and found during agitation and spin, the inner basket was off balance from gearcase. Found gearcase is bad and leaking oil into tub. ordrng 1 W10752283 (Washplate)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Holland, TX 76534

Tali W

Job Details: 09/21/2021

"Onsite for dryer taking multiple cycles to dry clothes. Checked lint screen, blower housing and exhaust no lint build up or blockages found. Used vent tester. Results: poor for all dryers. Advised customer to have dryer vent cleaning service done to allow proper airflow for dryer. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waco, TX 76710

Jonathan M

Job Details: 09/21/2021

Arrived on site for a washing machine that won?t start. Inspected unit and work area. Confirmed the customers complaint and found an F7 E4 (basket re-engagement failure). Checks underneath the unit and found the tachometer connector not plugged into the harness. Reconnected harness and tested the unit. The unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC2

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/21/2021

Arrived on site for a washing machine is leaking from the dispenser. Inspected unit and work area. The customer advised that the prior technician had mentioned that there was a known issue with this Turgeon dispenser drawer and there was a recall on it. Checked the recall information and found that the customers unit was outside of the recall units. Checked the washer and found the unit leaning forward. Adjusted the feet on the washer to lean somewhat towards the rear per whirlpool Techline?s engineering fix for this issue. Tested the unit on all three valves for over five minutes and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Temple, TX 76502

Job Details: 09/21/2021

Arrived on site and inspected washer not washing properly. Confirmed the complaint and found the cam and motor were causing the malfunction noises. Unit never spun during diagnostics cycle. Ordering the cam and motor and marked all previously assigned parts for RV. Needs more work ; ordrng 1 W10890624 (DRIVE MOTOR) and 1 W10721967 (CAM)

We serviced a

WHIRLPOOL RANGE

Model GW395LEPB00

Near Waco, TX 76710

Jonathan M

Job Details: 09/21/2021

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced main control and tested the unit. The unit began to work as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Waco, TX 76705

Jonathan M

Job Details: 09/21/2021

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit is not agitating clothes or spinning out at all. Tested unit and found the basket skipping in both agitation and spin tests. Attempted to remove the agitator and could not remove the agitator even with a dryer belt. Ordering outer tub, inner basket, a gear case, filter, screws, agitator, and hub assembly. Office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11219115 (TUB) and 1 W11385424 (RETAINER) and 1 W11454734 (GEARCASE ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Temple, TX 76502

Tyler

Job Details: 09/21/2021

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Waco, TX 76712

Jonathan M

Job Details: 09/21/2021

Arrived on site for a washing machine that?s constantly filling and draining and not finishing the spin cycle. Inspected unit and work area. Confirmed customers complaint and found an F8 E1 error code. Ran through diagnostics and found a water valve on the cold side not allowing very much water in causing the issue. Checked Water pressure and found proper water pressure from the wall. Replaced in the water valve and ran through a diagnostic cycle. The unit ran as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Waco, TX 76710

Jonathan M

Job Details: 09/21/2021

Arrived on site for a dishwasher that wooden drain. Inspected unit and work area. Confirmed to the customers complaint and found the drain pump running but water not being removed. I asked the customer if they had recently changed out the garbage disposal which she said she did a few weeks back. Remove the drain hose from the garbage disposal and found that the knockout punch had not been knocked out. Punched out the knockout and attempted to drain the unit. The unit began to drain as designed.Tested the unit several times and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Belton, TX 76513

Job Details: 09/21/2021

Arrived on site and inspected dryer not starting. Confirmed the complaint and replaced the UI (control panel) cycled power and unit tested properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Temple, TX 76502

Tyler

Job Details: 09/21/2021

Arrived on site for washer not functioning or cleaning correctly. Upon arrival I found f7e6 motor fault. Upon further inspection I found actuator had popped out of alignment. I was able to permanently reattach actuator and reassembled and tested unit found washer would cycle as designed and informed customer er of findings. No leaks during repair. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Austin, TX 78750

David Z

Job Details: 09/21/2021

"Arrived on site to diagnose dishwasher that was leaking when in use. Customer said they could see water under the door area. Ran unit and did not see any water coming out of the bottom. Removed front panel and checked vent. Found the gasket for the vent was only have seated, allowing water to leak out the right side and down the door. Seated gasket in vent and retested. Found no further leaking. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Temple, TX 76502

Tyler

Job Details: 09/21/2021

"Arrived on site for refrigerator needing previously diagnosed ss repair. Upon arrival I reconfirmed complaint. Installed uv drier, compressor, and access valve. After pulling vacuum and checking for leaks I found unit had a leaking rc evap coil. Replaced coil. Revacd unit and recharged system with 6oz of refrigerant per manufacture schematic. After running test 4 plus running unit in normal operation I found no leaks, RC/FC coils both frosted evenly and quickly. Informed customer to give unit 24 hrs to cool. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Jarrell, TX 76537

Tali W

Job Details: 09/21/2021

"Onsite for range not operating. Found UI not lit up or operating. Customer stated cooktop would work, but nothing else would. Found black wire at terminal block detached and has burn marks on it. Ordering terminal block, main harness and control for return. Office to reschedule. ; ordrng 1 W11416047 (Main harness) and 1 WPW10245259 (Terminal block)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Austin, TX 78748

Kevin

Job Details: 09/21/2021

"Arrived on site and inspected the washer and found Gearcase is leaking oil, Ill need to bring back all components to rebuild washer.; ordrng 1 W10721967 (Cam kit) and 1 W11454734 (Gearcase) and 1 WPW10427633 (Shield) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Leander, TX 78641

Kayman

Job Details: 09/21/2021

Arrived onsite for wall oven combo needing a fan installed. I found the fan blade not installed in the microwave convection fan motor. I accessed and installed the fan using a unit and washer lock. I assembled the unit and tested fan function. The unit is working as designed at this time but I advised the customer to monitor the unit to ensure the after market nut stays in place. Job complete.

We serviced a

MAYTAG WASHER

Model MFW9800TQ0

Near Leander, TX 78641

Tommy

Job Details: 09/21/2021

"Arrived onsite for washer intermittently having FH error code. Upon arrival found unit receiving water tested and found pressure switch incorrectly reading. Found flow meter also misreading, bypassed and found unit operating as designed. Job Completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near San Marcos, TX 78666

Andrew

Job Details: 09/21/2021

Arrived on site to replace previously diagnosed ice maker. New ice maker slide was broken. Installed anyway so customer can have ice meanwhile. Needing new icemaker. Office to reschedule. ; ordrng 1 W10790819 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near New Braunfels, TX 78132

Noah D

Job Details: 09/21/2021

Arrived on site to inspect unit for lights being lit when element is not in use. Upon inspection found the switches to front two burners burnt out. Replaced both and tested. All functions returned. Complete

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Robinson, TX 76706

Jonathan M

Job Details: 09/21/2021

"Arrived on site for a microwave that still intermittently not heating. Inspected unit and work area. The customer advised that for a 12 hour period, they were unable to use the microwave at all. Advised that once it started working, it?s been working for the past four days. Spoke to SW and advised that it appeared that they would have to be an issue with the main board or potential door switches. She advised the same thing based on the complaint. I called Whirlpool Techline and spoke to TJ SR# 7731424810. He advised that based on your complaint and testing that?s been done, he would also do the same thing and replace the secondary interlock and third door interlock as well as the main board. He advised that there was no other components that would make sense in accordance to the customers complaint. Replaced parts and reassembled unit tested the unit on a minute cycle with a Pyrex bowl of water and the unit heated and ran as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Cedar Park, TX 78613

Kayman

Job Details: 09/21/2021

"Arrived onsite to install previously diagnosed parts. I found the UI panel that was order doesnt include the board insert. will re order the control and Ui assembly for return visit. While onsite I verified good resistance of the dispenser, vent wax, and heater element. ; ordrng 1 W11402115 (UI) and 1 WPW10653840 (Latch) and 1 W11085683 (Sump and motor) and 1 W10876537 (Drain pump) and 1 W11116422 (Console)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Park, TX 78613

Kayman

Job Details: 09/21/2021

Arrived onsite to install previously diagnosed parts. I installed the convection assembly but I found it getting a constant 120VAC while in idle. The convection element is energized and hot while in idle. I unplugged the convection and found the same voltage being supplied from the control. I verified continuity of the elements. I will need to return with the main control to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11308431 (Control) and 1 W11501964 (Main harness)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Cedar Park, TX 78613

Kayman

Job Details: 09/21/2021

Arrived onsite for dryer that has a damaged filter screen or the screen is stuck inside the housing. Upon arrival I found the screen had broken and the housing pieces along with a sock had fallen into the blower wheel jamming it. I removed all the broken pieces and sock. I replaced the filter screen and housing. I reassembled the unit and tested. The unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78739

Kevin

Job Details: 09/21/2021

"Arrived on site and inspected dryer and found door switch has broken, replaced door switch and dryer will now start and is running normally, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model 665.12793K311

Near Georgetown, TX 78628

Jonathan S

Job Details: 09/21/2021

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Del Valle, TX 78617

Jacob

Job Details: 09/21/2021

"Arrived onsite for unit making a noise during agitation. Looked under the unit and found that an orange cap was right under the motor shield, removed cap. Tested the unit, and got no noticeable noises. Put the unit through diagnostics for error codes, and there were no codes present. Ran unit in a quick wash with some towels. Unit made no unusual noises still. Customer heard it as well and said that it wasn?t making the noise as before. They said they will video for next time incase they need to call again. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ0

Near Taylor, TX 76574

Wesley

Job Details: 09/21/2021

Arrived onsite and found power cord red wire had burned and damaged block. Oven wiring may be unscathed. Ordering wiring harness and block to repair. Office to reschedule. ; ordrng 1 WPW10245259 (Power block)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78746

Luis

Job Details: 09/21/2021

Arrived on site for moisture on mullion divider. Removed mullion checked contacts on mullion no ohm reading or continuity diagnosed a defective mullion heater. Ordering new mullion heater ; ordrng 1 W10732106 (Mullion)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Liberty Hill, TX 78642

Tommy

Job Details: 09/21/2021

Arrived onsite for dryer not operating. Upon arrival found unit was stacked on limited work area. Tried to test found voltage was good at block. Found if you spin motor by hand while trying to start unit will operate. Ordering control UI and motor and blower. Job will require second man to help bring unit down.; ordrng 1 W11378949 (Ui) and 1 W11512506 (Control)