Near Austin, TX 78748
Robert
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WMH73521CS1 Arrived onsite for microwave not powering up. Ran diagnostics and found that the fuse was blown and the top door switch was faulty. Installed new interlock and fuse. Tested unit and everything is now working. Complete.
Near Austin, TX 78717
Paul
Job Details: 02/18/2020
OVEN WHIRLPOOL WOD93EC0AS05 Arrived onsite for a oven that is not getting hot enough. M&s stated it’s was the lower oven. I found the customer had an oven brick laying in the bottom of the cavity on the lower oven. I removed the brick and tested the unit. The unit cycled between 331-382 averaging 356.5 degrees. I put a -5 degree offset in the control. I checked the upper oven and found it averaging 352 degrees. The unit is working as designed. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 02/18/2020
OVEN KITCHENAID KEBC101KSS05 "Arrived on site and replaced TOD diagnosed on previous visit, after replacement confirmed oven is operating normally by running bake cycle, job complete.
Near Temple, TX 76502
James
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and found one led out on light module causing dim lighting. Unit will need fresh food module to repair; ordrng 1 W11043011 (module)
Near Gatesville, TX 76528
Jonathan
Job Details: 02/18/2020
DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived on site to install previously ordered parts. Replace UI and display. Tested unit and unit is operating as designed. Call complete.
Near Austin, TX 78756
Jacob
Job Details: 02/18/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived onsite for unit leaving wet clothes. Tested unit. Put in diagnostics mode. Tested unit. Unit Passed. Put back in diagnostics mode to find any error codes. Did not find any error codes. Called commercial Techline, commercial Techline is closed for the day. Spoke with DW. Office to reschedule. ; saved tckt"
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
WASHER WHIRLPOOL LSB6200KQ0 Arrived onsite and performed simple repair on switch. Unit is now operating as designed.
Near Granger, TX 76530
Andy
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer not locking. Tested and inspected unit and found failed lock latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
David
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL KDTM404ESS0 "F9E4, F9E1, F8E1, F6E2. Arrived on site to diagnose water leak from dishwasher. Performed diagnostic and ran unit, found 4 error codes: F9E4 diverter, F9E1 diverter can’t find home, F8E1 slow drain, F6E2 for valve electrical issue. Found water leaking from diverter valve. Before cycle could finish UI shut off and would not come back on. Water started leaking out the front of the unit as well due to be angled downwards. Vacuumed out water and checked behind door panel. Found wiring cooked and shorted as well as control. Unit would need a new control, harness, sump and possibly UI as well.
Near Austin, TX 78704
Robert
Job Details: 02/18/2020
COOKTOP MAYTAG MGC9536DS00 Arrived onsite to replace parts previously ordered. Installed new igniter module. Tested unit and everything is working. Complete.
Near Seguin, TX 78155
Noah D
Job Details: 02/18/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning, upon inspection found the error codes F7E9 F0E5, ran tests laid out in tech sheet, All motor tests passed and high rpm spin was achieved and shown to customer. Overload was explained to customer due to second error code, cleared change and gunk underneath wash plate, ran full diagnostics tests and it passed a full cycle and moved to wash and spin.
Near Georgetown, TX 78626
Cliff
Job Details: 02/18/2020
RANGE WHIRLPOOL AER6303MFS2 Arrived on site to diagnose a range that is not operating at all. Found terminal block on back of unit burnt. Replaced terminal block and tested unit. Found all is working properly at this time.
Near Austin, TX 78745
Kevin
Job Details: 02/18/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site and replaced switch membrane diagnosed on previous visit after replacement confirmed range is operating normally. See sticky note for further recommendation. Job complete
Near Austin, TX 78725
Jacob
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install water hose to unit. Installed water hose. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE505W0HS1 "arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that the range oven is not heating, but the cooktop is working fine. I pressed the bake button and start and I could hear the control relay attempting to start the bake process but the unit never began to heat. I pulled the unit from its space and removed the back panel to find the terminal block/wiring harness had shorted due to the harness not being secured to the terminal block. I advised the customer of my findings. I am ordering the wiring harness and will return with all prescreened parts.Unit was left unplugged for safety.; ordrng 1 W11416047 (MAIN HARNESS )"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I found the door falling open and not closing correctly as it was rubbing on the right side. I find where the left hinge cord was broken as well. I removed and replaced the the cord and leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Robinson, TX 76706
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that had a broken handle. Inspected unit and work area. Found handle broken at the bottom where it hooks onto the door. Replaced handle and unit is working as designed. Call completed.
Near Austin, TX 78759
Luis
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Diagnosed a faulty compressor, removed faulty compressor installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that is leaking oil. Found gear case failed. Replaced gear case and belt as it was saturated in oil. Tested unit and found all is functioning properly at this time. Recalibrated unit and also found no water leaks after services were performed.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL GI15PDXZS1 "Arrived on site to inspect ice machine for no production, upon second inspection after changing out recirculating pump, all Water features worked correctly I.e pulling water across plate, found compressor not kicking and frost pattern not appearing, replaced start relay and retried, no change, ordering sealed system tech. Office to reschedule; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH )"
Near Austin, TX 78717
Paul
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer not completing the rinse cycle. When I arrived the washer rinse light was flashing. I checked stored error codes and found an F7E1. I found an open circuit between the control and motor. I found the red wire at the molex connector on the motor with a broken pin. The motor tested good. The lower harness needs to be replaced. Returning with the control & lower harness. Ordering W11095106 HARNS-WIRE & W11116590 CNTRL-ELEC. ; ordrng 1 W11095106 (HARNS-WIRE) and 1 W11116590 (CNTRL-ELEC)
Near Austin, TX 78757
Luis
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for ice issues. Removed freezer door and drawer,found shut off arm not fully inserted to icemaker assembly,installed shut off arm fully into icemaker."
Near Manor, TX 78653
Scott
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for latch not engaging . Found latch just clicking . Replaced latch . Ran calibration , and diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived to inspect side by side refrigerator not dispensing ice.Confirmed the complaint and found the ice container was defective, not allowing the unit to dispense properly.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 02/18/2020
OVEN GE JTP90S0M1SS "Arrived on site for customer complaint of oven staying on after cooking. Found UI panel to be functioning properly, found oven control to be faulty, ordering oven control.; ordrng 1 WB27T10915 (control ovn asm)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/18/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of unit giving low flow error, found both hot and cold water valves were very low flow, I replaced both valves, unit tested good."
Near Austin, TX 78751
Luis
Job Details: 02/18/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for ice build up behind icemaker enclosure. Removed ice box assembly installed a new adapter kit replacing gaskets,reinstalled ice box compartment checked gaps good. Covered under Jen air 2 year manufacture warranty per ms; used 1 W10612142 (ADAPTER) from stock"
Near Lampasas, TX 76522
Al
Job Details: 02/18/2020
WASHER MAYTAG MVWB835DC4 "Arrived to inspect washer not draining.Ran diagnostics test mode and found an F2E1 stuck Button error, not allowing customer to select certain cycles.Cleared code, ran diagnostics and unit tested as designed.Ran a NORMAL load and unit drained as well.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 02/18/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to diagnose a dryer that is not completing cycles properly. Found exterior screen on dryer ducting is to find of a mesh and not allowing lint to pass properly. Screen is clogged preventing proper airflow through unit and causing long dry times. Screen issue will need to be corrected to complete repair. If screen is not replaced with a larger mesh issue will continue to happen repeatedly.
Near Austin, TX 78738
Brandon
Job Details: 02/18/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not finishing cycle and leaving door locked, found error codes F3e1 f8e3 in diagnostic mode, found faulty switch. I replaced pressure switch, unit tested good."
Near Lakeway, TX 78734
Brandon
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of chirping noise, found noise durning agitation coming from gearcase, I replaced gearcase, unit tested good. No leaks"
Near Waco, TX 76706
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL CEM2745FQ0 "Arrived onsite for dryer that would shut off after 2-3 minutes into the cycle. Inspected unit and work area. Tested unit in a normal cycle and found it shut off after 3 minutes. Tested voltage to unit and found 121.5 V going from L1 to ground, 223 V going from L2 to ground, and 212 V going from L1 to L2. I tested continuity going to door switch and found it good. Checked blower wheel and found it good. Tested the motor windings and found 1.9 ohms on both start windings and main windings. Checked element, thermal fuse, high limit thermostat, and thermistors. All checked good. Called Techline and spoke to Chris. He advised that he needed to transfer me to the commercial Techline. Once transferred, spoke to Joe with commercial techline. I ran through all of my diagnostics and he advised that this issue appeared to be an electrical problem on the customers side due to the fact that it ran for 3 minutes before shutting down. He said if it had tripped the breaker
Near Austin, TX 78754
Jacob
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for front left burner not starting quickly. Tested unit, found that burner cap was not sitting correctly. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and replaced deli control, door is now registering as closed and open and closed it five times on site. Ran tests 57, 45, and 15 and they all passed an icemaker should now be working. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE525S0HZ1 Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Customer supplied the cord.Job complete
Near Austin, TX 78754
Jacob
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW6600SB2 Arrived onsite for unit still having wet clothes. Tested unit. Could not duplicate issue for water left behind in tub. Water is draining properly and spin cycle is working properly as well. Customer has LBH. No leaks at this time. Job complete
Near Austin, TX 78703
Jacob
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite to replace fan-scroll. Replaced fan-scroll and control board also for unit not cooling both sides of the refrigerator. Tested unit, unit test good. No issues at this time. Job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived onsite for the refrigerator making noise. Installed new filter head and damper control that was ordered. Refrigerator tested good and no leaks detected. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for time skipping, upon inspection found the oven was not connected to WiFi, helped customer connect to WiFi. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/18/2020
MICROWAVE JENN-AIR JMW2430IL02 "Arrived on site for customer complaint of turn table having a hitch, I informed customer the turn table is functioning as designed. Unit tested good."
Near Georgetown, TX 78628
Lou
Job Details: 02/18/2020
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, I found the UI console display blackened but the keys were still functioning. I removed and replaced the main ACU and UI console and programmed the unit. Tested the unit and it’s operating as designed. Recommended that the customer connect the unit to WiFi and contact the Whirlpool Connect Team if they needed assistance (Connect team 866-333-4591). Job completed."
Near Austin, TX 78704
Jacob
Job Details: 02/18/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for unit having scratches on cook top. Looked at unit. Saw scratches on cook top. Replaced cooktop. Tested unit, no leaks at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to inspect microwave door issues. Upon further inspection, I found that the door was not level and he bottom hinge was slightly bent down. I adjusted the hinges and tested the door and it is operating as designed and is level. Job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
DISHWASHER KENMORE 665-13922K010 Arrived onnsite and found that customer needed maintenance instruct. Advised customer on findings. And best care practice.
Near Austin, TX 78705
Robert
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite to replace damaged panel on range. Installed new part. Everything functions properly. Complete
Near Manor, TX 78653
Scott
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for condenser fan not working . Found fan working and no cooling issues found . No frost , not compartment temps normal . Couldn’t find any issues with unit . Customer bought display/ floor model , someone at store said there might be an issue with unit . No issues were found at time of service . No water leaks detected . Job complete"
Near Austin, TX 78702
Robert
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher continuous draining. Ran diagnostics and found the float switch was not working correctly. Changed switch and tested unit. Everything is working properly and no leaks detected. Complete.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/18/2020
RANGE WHIRLPOOL KDRS483VSS04 "(DM) Arrived on site for range having an error code F2E1(Stuck key). Performed diagnostics and tested unit operation. Found control UI to be bad. Gained access to the control UI and replaced new. Tested all unit operations, all tested good. Adjusted range knob baffles, so the knobs won’t rub when being used."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a door that will not open and close properly. Found right side hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Lampasas, TX 76550
Al
Job Details: 02/17/2020
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived to inspect excessive frost buildup in freezer compartment.Confirmed the complaint and noticed all signs of frost led to the door being left opened.I removed the door and basket and cleaned them off. Reassembled door and made sure there was no warm air entering the cabinet when door shuts.All water lines were dry at the time of service.All functions of the unit work properlyJob complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived to inspect unit it powering on, check voltage and only found 120, checked Braker and found breakers are from the 70’s and need replacement"
Near Temple, TX 76501
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator cooling issues.Ran diagnostics test mode and discovered the unit works as designed All water lines were dry at the time of service.Job complete
Near Holland, TX 76534
Jonathan
Job Details: 02/17/2020
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78757
Cliff
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL KDTE404DSP0 Arrived on site to diagnose a dishwasher that is not cycling properly. Found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Granite Shoals, TX 78654
Jonathan
Job Details: 02/17/2020
RANGE KITCHENAID KSEG700ESS3 "(DM) Arrived on site to install previous diagnosed part. Inspected unit and work area. Removed unit from cabinet area and gained access to the suppressor board behind the unit. Removed failed part and installed new. Performed diagnostics mode and tested unit operation, all tested good. Placed unit back in original location in the cabinets. Leveled unit to the countertops and set clock to correct time."
Near Austin, TX 78737
Luis
Job Details: 02/17/2020
FREEZER WHIRLPOOL EV188NYWS02 "Arrived on site for water leaking,diagnosed obstruction in drain removed cover found putty around exchanger crumbled and got into drain,removed existing putty added adhesive around,exchanger cleared drain line"
Near Round Rock, TX 78664
Andy
Job Details: 02/17/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer start button not working. Tested and inspected unit and found failed UI. removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice build up on fresh food evaporator. Per service pointer W11329116C removed cover,defrosted evaporator,installed new cover,secured thermistor to correct location on suction line using a zip tie,installed the updated control,ran diagnostics all fans working,changed defrost setting to basic.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS4 "(DM) Arrived on site for ice maker continually making ice, won’t shut off. Inspected unit and work area. Found ice maker funnel broken off the unit. Will need to replace the ice maker.Gained access to the failed unit, replaced new. Performed diagnostics mode and tested unit operation, all tested good, ice maker cycled. Cleaned out excess ice from the ice tray and bottom of the freezer.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and found fresh food section on user interface is showing 48° and blinking, found actual temperature is 41°, took one picture. Spoke with tech line and ran tests on fresh food thermistor and showing it is reading 39° in the diagnostic cycle. Also confirmed dampener is opening normally, and checked different speed levels of evaporator fan. Also they recommended checking connections at Gemini board. Did not see anything wrong with connections, also check continuity on wiring from fresh food thermistor up through cabinet and it checks good. Replaced Gemini board and thermistor. 7727150151"
Near Georgetown, TX 78633
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced both controls and cover and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTE204EPA1 "Arrived on site and inspected dishwasher And found it is sitting too far back inside the cabinet, dishwasher has a cabinet façade on the front end door is not able to close. Uninstalled dishwasher moving it forward 1/4 of an inch and reinstalling end door latch will not engage. No water leaks from connections at time of service job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "(DM) Arrived on site for microwave making a noise when in use. Inspected unit and work area. Preformed diagnostics and tested unit operation. Found noise coming from the exhaust fan. Gained access to the exhaust fan and found debris in the fan causing the noise. Removed debris from the fan. Tested unit operation, all tested good and noise is no longer present."
Near Austin, TX 78732
David
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher not turning on or starting. Performed diagnostic and voltage checks. Checked voltage at unit and found good power, and found good power at control. Control not responding to UI / not powering UI. Replaced control. Retested unit and all functions are working as designed. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 02/17/2020
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of warming drawer not turning on, found failed thermostat, I replaced thermostat, unit tested good.
Near Austin, TX 78732
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for ice build up in freezer. Checked door seal good no gaps between liner and gasket added sealer around large gaps between liner and cabinet
Near Austin, TX 78730
David
Job Details: 02/17/2020
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site to diagnose one ice machine that was making Low ice / small cubes. Ran through diagnostic test and could not get unit to fill, was acting like reservoir was full. Replaced recirc pump due to failed internal sensor. Reran unit with new pump in and unit did immediately begin to fill, but flow was restricted. Replaced filter with customer supplied filter and retested, and flow was where it should be. All is working as designed. Call complete. No water leaks found at time of service."
Near Austin, TX 78727
Luis
Job Details: 02/17/2020
UNKNOWN ADMIRAL n/a
Near Austin, TX 78730
David
Job Details: 02/17/2020
OVEN WHIRLPOOL KEBS207BSS00 "Arrived on site to diagnose an oven that customer says is running about 20 degrees cold. Customer said they have had a thermometer in there that’s consistently showed 20 degree cool, and also things taking longer to cook. Performed diagnostics and temp checks and found both the upper and lower ovens are about 20 degrees too cool. Calibrated both ovens +20 degrees and retested. Temps are staying within range now. If issue persists I’d recommended both probes and control. All is working as designed at this time. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to inspect refrigerator water dispenser. Upon further inspection, I tested the dispenser and found the water barely coming out. I removed the filter and installed the bypass and retested. The water dispensed as designed. I tried a different filter and got the same slow flow results. I removed and replaced the filter head/reservoir and retested and the water dispensed as designed. The filter I used was defective as well after attempting to dispense water and the water did not flow. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker motor failed. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Richard
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW85HEFW1 Arrived onsite for the washer not draining properly. Ran diagnostics and found error code F9E1 long drain. Moved washer out of its home and took back panel off and took drain pump filter out and found 4 nursing pads stuck in the filter housing. Removed nursing pads and put filter back on and tested washer and drain is working good. Put washer back and ran diagnostics test and washer worked fine and no leaks detected.
Near Volente, TX 78641
Lou
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "arrived on site to inspect refrigerator ice dispenser and door mullion. Upon further inspection, I found the million had jumped off the top mount ad the ice in the ice bin had melted and clumped together. I removed the ice from the ice bin and found the ice chute gasket was not seated correctly. I corrected the gasket and advised the customer of the finding and what to look for. I removed the million and reinstalled it and placed some grease on the top of the mullion and on the pivot plate. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and repaired no heat symptom by replacing mag cap and diode.
Near San Marcos, TX 78666
Noah D
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to replace evaporator fan and thermistors, upon inspection found the fan did not turn on when needed , replaced both evaporator fan and all thermistor. Tested for air flow, air flow returned. Job complete"
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker did not go through a cycle and it was leaking water into ice bin. Replaced ice maker and tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking around and off balanced . Found shipping were never removed ,unit came with home . Extensive floor and some wall damage ( quick pics ) removed bolts and ran diagnostics test . All checked normal . Did recomend to watch unit first time cloths are washed . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78701
Jacob
Job Details: 02/17/2020
REFRIGERATOR GE PFE29PSDCSS Arrived onsite for paddle cover sticking more than usual. Tested unit. Found that paddle was sticking. Replaced part. Tested u it. Unit test good. No leaks at this time.Job complete
Near Lakeway, TX 78734
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for no ice. Removed ice bin found ice clumped in chute,removed ice build up,tested ice door,door sealing correctly no gaps,reinstalled ice bin tested ice dispenser unit working as designed."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave intermittently tripping circuit breaker. Inspected unit and work area. Customer stated that there has been no pattern as when it will trip breaker. Checked door switches and opened and closed door several times in attempt to recreate failure. Tested sensor and normal cooking operations. Was not able to repeat failure. Replaced door switches due to most common failure that would possible trip circuit breaker. Powered unit and tested all operations. All tested good.
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer no power. Faulty control replaced and tested found excessive vibrations in spin, found spindle to be bent, and will need gearcase to complete ; ordrng 1 W11255272 (gearcase)"
Near Del Valle, TX 78617
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice not dispensing . During testing found that the dispenser door is intermittently sticking and not opening causing ice to build up inside the chute. Ordering dispenser assembly. Office to reschedule ; ordrng 1 WPW10353552 (separator)
Near Killeen, TX 76542
Al
Job Details: 02/17/2020
RANGE WHIRLPOOL WFE515S0ES Arrived to inspect right burner staying on height when set on 4.Confirmed the complaint and removed and replaced the switch.Reassembled and unit tested as designed.Job complete
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived onsite for refrigerator door not level. Upon inspection we found that the door is level. Customer complaint is actually about the door opening too far and hitting the pantry door. Door was tested and it is working to manufacture specifications. Location of the refrigerator makes it impossible to open the door all the way with out touching pantry door handle and risking damage to the fridge. Advised customer. Complete.
Near Austin, TX 78748
Noah D
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Arrived on site to inspect fridge for no cool, upon inspection found compressor running cold(usually warm) the back evaporator had no frost pattern and compressor was running and getting the full 120v to start device. Ordering sealed system tech. Office to reschedule ; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM )"
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER MAYTAG MVWC565FW2 "Arrived to inspect washer that would keep filling over night, found valves were stickin open and also check tube barb on tub per service bulletin, and found some left over flashing was able to clear and arepacsd valves and all checked good."
Near Killeen, TX 76542
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived to inspect freezer not cooling.No work performed.
Near Austin, TX 78748
Noah D
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not cleaning or dissolving pods, upon inspection found sump and pump not working correctly. Replaced sump and pump and retested, water pressure returned and spray achieved. Job complete"
Near Killeen, TX 76541
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived to inspect refrigerator with unusual temperatures.Used my temperature sensor and freezer was 6 degrees and refrigerator section was 37.Customer advised his temperature gauge is reading outrageous freezing temperatures.Called Whirlpool Tech line and spoke with MIKEAdvised tech line of issues and findings.SR#7727153553Mike provided me with the consumer hotline number for customer to call.All functions of the unit work as designed.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is making selections on its own. Found malfunctioning control panel. Replaced panel and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for dryer making a noise. Upon inspection we found that a roller wheel was not turning. Replaced wheel using a repair kit. Tested unit and sound is no longer present. Complete
Near Waco, TX 76710
Jonathan
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator with an icemaker problem. Inspected unit and work area. Customer advised they were unable to remove the ice bin. Removed I spent an ice was at the bottom they explained that they had a problem with dispensing ran the unit through a dispense Eichel and unit worked as designed went over user care guide and answered all questions they had. Call complete.
Near Lakeway, TX 78734
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for damaged doors. Found large dents on freezer door and left hand door. Replaced both doors checked door operation good,checked door seal good."
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/17/2020
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer making a noise. Inspected unit and work area. Found a dent on the left side front top, and control panel minor separation (see SD quick pic). Tested unit operation noticed and whining noise during operation. gained access to the guide wheels, found both wheels failed. Replaced both guide wheels and idler pulley. Reassembled unit and tested operation. All tested good, no whining present."
Near Austin, TX 78729
Scott
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for door not closing . Found unit is not draining . Ran diagnostics got 9-1,5-2,0-1,3-1 error codes . During diagnostics unit timed out in drain cycle .ordering drain . No water leaks detected at time of service . Please call to set return .; ordrng 1 WPW10605427 (pump-water)"
Near Leander, TX 78641
Lou
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW92HEFW0 "arrived on site to inspect washer drain pump not shutting off and unit door locked. Upon further inspection, I forgot und the unit unplugged. Plugged it back in and the drain pump kicked on briefly. I removed the top panel and unlocked the door to remove the articles from the unit. Placed in diagnostics showing error code F3E1 & F8E3. Cleared the codes and continued with testing. I removed the detergent cartridge and during testing, found a large amount of suds in the basket. Unit operated as designed. I checked the sensor and it is good as was the sensor tubing. I advised the customer of my findings of the unit detecting too many suds and shutting itself down as the sensor was sensing an overflow due to the amount of suds and they mentioned that they have a water softener. I recommended that they not use the cartridge as it might be dispensing too much detergent as seen from evidence in testing. Made recommendations for detergent use and use & care. No wa
Near Lakeway, TX 78734
Brandon
Job Details: 02/17/2020
OVEN JENN-AIR JJW2430DS03 "Arrived on site for customer complaint of clock being fast. Called techline, Joel from tech support informed me this is a power supply issue, this unit is not WiFi, and the clock goes off of a 60htz cycle, unit working properly SR# 7727149784"
Near Austin, TX 78717
Paul
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the failing control panel. I tested the unit running the UI test and all selections are working as designed. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezing in fresh food. Replaced diffuser assembly,y and replaced side wall temperature thermistor,powered unit on ran diagnostics all test passed."