Arrived on site to install sump and motor to resolve dead wash motor. Installed new sump and motor and retested unit. Verified it is washing and draining as designed. Call complete.

"Arrived on site to inspect unit for a leak in the top corner, upon inspection found the unit dented causing issues, replaced tub and sump and moved over all hardware. Tested unit and found no leaks in the sump or any part of the unit. All functions worked. Complete"

"Arrived on site to inspect unit for leaking during operation, upon inspection found the plastic cracked on valve. Replaced valve and tested. No leaks found. Complete"

"Arrived on site for oven not reaching or taking very long time to heat up. Found large sheet of aluminum foil covering air vents in liner floor . Removed foil , ran preheat . All temps are checking normal. Job complete . C-notes"

"Arrived on site to diagnose refrigerator that was not making ice, dispensing water and over cooling In RC. On arrival customer advised me the RC was getting so cold that things exploded. FC got warm and things were thawing out. Ice asker had not worked for about a month either. I checked frost pattern and found the RC frost pattern was full and thick, and FC had 0 frost pattern. Put unit in step 3 and tested fans. Found RC fan would not turn off. And FC fan would not turn on at all. Unplugged unit and power cycled. When unit powered on I tested the fans again. This time i found all fans working properLy, and verified freezer had started to cool again. Unit appears to have been stuck in a cold loop. Tested dispenser and found dispenser working as well. Advised customer to monitor the unit, reset seems to have resolved the issue fully. Advised that if the issue repeats we would need to start with UI (brain) replacement, and then move on to icemaker. Unit is cooling properly and responding to inputs. Call complete.

Arrived on site for washer going past wash cycle after started. Upon arrival I found f8E1 long/no fill error. After testing coil age from ACU to valve I found cold inlet vaLove was receiving 120v but valve as the opening and audibly sound like it was struggling to open. Found water pressure good. Replacd inlet valve and reassembled and tested nit. No leaks and washer cycles through each setting as designed call complete

"Arrived on site and customer said they are still experiencing Hard clunking noises, bulky and heavy duty cycle are not giving enough water. Regular slow spin for 45 minutes time never changed. Customer is using 1/4 cup of detergent used each cycle. Spoke with techline and there are no saved error codes, no issues found with washer.

"Arrived on site to diagnose washer that was leaking water when in use. On arrival power was out to the house, so I was not able to run the unit. I removed the console and back panel and found several components with a lot of rust, and heavy rust on one side of the gearcase.

Arrived onsite for unit not starting the microwave or not starting the oven and customer did have issues with the UI panel not responding well to the touch. Put unit in diagnostics and it had error code F6E4 UI control and F6E0 communication issue. Ordered part. Rescheduled with customer.; ordrng 1 W11297728 (console)

"Arrived on site for water leaking. Diagnosed a clogged drain,installed updated drain tube kit,defrosted freezer drain checked water flow Helen drain good.

"Arrived on site for a refrigerator with the freezer compartment and top refrigerator compartment lights out. I found the back IM light out and replaced it. I also found the lights dim, so I replaced the LED control. The unit is now working as designed. Call complete."

Arrived onsite for refrigerator water dispenser making noise when in use. Upon inspection found faulty housing. Replaced housing and noise was eliminated. No leaks present at this time. Job complete

"Arrived on site to replace failed control board, after replacing control, unit tested good."

"Arrived on site to install previously diagnosed UI and evap motor and harness assembly, upon arrival customer stated unit has been making ice as designed, replaced UI and evap, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site for Freezer not freezing. We gained assistance to the freezer evaporator and found that it was leaking refrigerant. We removed it and installed new evaporator along with the compressor,and heat exchanger. Performed pressure tested and found good pressures in system. We then charged system and checked pressures again and found it normal/equalized.unit operating as designed. Job complete."

"Arrived on site to diagnose oven with intermittent operation and issues with the console, I gained access to the unit and put the unit into service diagnostics, I found no fault codes, I checked component activation and all checked good. I found a service pointer for the unit referencing the console due to a software issue causing intermittent component activation, I am ordering the console to complete the repair, I called and spoke with cody at safety to notify my findings and he provided me with reference #7731708756, the office to reschedule return service when the part arrives. ; ordrng 1 W11296171 (Console)"

"On site for dishwasher completely dead. Found power cord under sink not fully seated into outlet. Checked breaker, not flipped. Pushed cord into outlet as far as it would go and dishwasher came on. No error codes. Ran diagnostics cycle. Unit functioning as designed. Advised customer to have electrician change outlet to fix issue.Call complete."

"Arrived on site to inspect unit for not closing flap causing ice to melt and causing issues, upon inspection found the crank and spring broken, replaced both and found the solenoid rusted open causing the flap not to move. Ordering solenoid. Office to reschedule ; ordrng 1 WR62X10055 (Solenoid)"

"I arrived on site and replaced the burner spreader and now the left front burner is operating properly as designed, I called safety and spoke with Cody about the burner caps coating coming off and needing to be replaced,; O-emld tckt"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC evap fan/harness and foil taped and ziptied the thermistor to the suction line. Replaced the RC evap drip pan and secured the evaporator to the back wall with clips and zipties per service pointer W11092686. Installed a new RC evap cover as well. I checked the drain tube at the back of the unit and found it gapped. Sealed the gap with silicone (photos). And I replaced the UI. Plugged unit in and tested and unit is operating as designed. I recommend allowing the unit to cool for 24 hours before placing food items inside. No water leaks observed during service, job completed."

"Arrived on site for complaints of front left burner not lighting. Found that gas was getting to burner, as it will light with external flame. Igniter sparking, but weak and found not to the side. Will need new igniter to complete, office to reschedule. ; ordrng 1 W11507531 (Igniter)"

Arrived on call for complaint of no ice. Found the water level sensor not working and pump not draining reservoir. Will need to order parts. Need authorization. ; ordrng 1 WPW10548509 (We sensor) and 1 2313702 (Pump) and 1 WP2313705 (Pump)

"Arrived on site for customer complaint of unit shaking, found shipping bolts still in place, I removed shipping bolts, unit has an out of round basket.

Arrived onsite for dryer making squealing noise. Upon arrival found unit squealing loudly. Removed top and found unit front drum seal starting to split. Ordering drum and supports. Office to reschedule upon receiving parts.; ordrng 3 WPW10314173 (Supports)s and 1 280140 (Seal)

"Arrived on site to diagnose microwave with interlock issues, upon arrival I gained access to the interlocks and found both to be faulty. I replaced the interlocks and now the microwave is functioning properly as designed.

"Arrived on site for complaints of oven display not working properly. Found correct voltage from the wall to the control. Found loose connection on display board. Secured connections and tested unit, unit tested good. Job complete"

Arrived on site for dishwasher not lvl and broken parts. Upon arrival I found no error codes. Upon further inspection I found dishwasher un lvld due to improper installation plus the chassis support that feet mount to was missing a screw cause chassis to lean unit to the right inside cabinet cut out. Customer also pointed out unit had a 1/4-1/2 inch gap on either side of unit between dishwasher and cabinet. I verified with techline (Travis sr#7731812010) who advised me that we could replace missing screw in chassis and that unit did not come with any spacer/gap filling kits that fit around plastic tub to cover space behind unit. Found no other damage to the unit. No leaks found during diagnostics. Customer did not approve of making repairs and stated they wanted unit replaced. I informed customer that at this time they would have to discuss with the home builder and whirlpool. At this time techline has documented issue and stated unless were allowed to make repairs theres nothing further to be done. Due to safety I did go ahead and fix chassis issue to insure unit was stable and lvled when I left. Call complete

Arrived on site to replace previously ordered parts for range. Replaced glass and all is working properly at this time.

Arrived onsite to replace previously diagnosed parts. Replaced sealed system components. Charged to 7.75oz refrigerant and tested. Pics at 0 and 140. Unit is cooling. Notified customer to give 24-48 hrs for temperature to stabilize. Job complete

Arrived on site for THE CONTROL IS NOT WORKING WELL--THERE ARE LIGHTS AND POWER TO THE UNIT BUT JUST FLASHES AND DOESNT START. Placed in diagnostics and got F2E1 and F5E1. No other error codes came on. Tried clearing the error codes but based on first error code the user interface was not responding as designed. Ordering UI and control to return and complete the repair. Once new UI and control are replaced we will clear the error codes. Removed front panel to gain access to control and UI. All connections were good and seated properly. Followed procedures in tech manual for F2E1 and got same results when executed.

Arrived on site for oven not functioning even with no errors appearing on arrival. Upon further tests I found new control that had been installed was infact defected and not programmed correctly for oven. I installed new control and reassembled and tested unit. Found oven fully functioning as designed and preheated to 350 degrees.

Arrived onsite to replace shocks. Replaced shocks. Tested the unit in drain and spin. Shaking was minimal as normal. No leaks at this time. Job complete.

"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from outlet to junction box. Found bad connection on L1 at junction box. Corrected connection and tested operation. All tested good, no water leaks detected during service."

Arrived on call to replace previous diagnosed parts. After installation test operation and found the belt will also be required to complete. ; ordrng 1 W11239857 (Belt)

"Arrived on site for customer complaint of unit making loud noise during spin. I inspected belt, cam, and actuator, those looked good. I was unable to remove washplate, returning tech needs to cut out washplate, replace gearcase and washplate. Also ordering suspension. ; ordrng 1 W10752283 (Washplate) and 1 W11130362 (Suspension)"

"Arrived on site for customer complaint of unit not powering on, found thermal fuse open, I replaced thermal fuse, also found that L1 is dropping voltage under a load. Instructed customer to have an electrician service the home.

Arrived onsite and found all operating perfectly after last visit. Advised customer no parts would be needed. Customer said they had experienced no new symptoms and everything was working well after last visit.

Arrived on site for an ice machine not making ice. Upon arrival I gained access to the evap and pump/harness. Upon further inspection I found the grid cutter physically broken. I put the unit into diagnostics mode and found all other loads working as designed. I installed the new cutter and then tested the unit. The unit is now working as designedCall complete.

"Arrived on site and inspected washer and found it will pass test 12 diagnostic cycle, but running a quick wash cycle it will stay in the agitation without stopping, and there is no chiming from the control panels buttons. Trying to power off washer or pause cycle does nothing. Spoke with techline and they recommended replacing control board. After replacement button chimes have returned and it will complete diagnostic test 12. Requested that customer attempt some laundry to confirm it is operating normally, job complete. 7731809321"

Arrived onsite for refrigerator not making ice. I found the RC=38 and the FC=3 I was not able to jump the ice maker. I found 120VAC getting to the IM motor.The customer agreed so I replaced the ice maker and cycled power. The ice maker cycled and filled as designed. No leaks detected during time of service. Job complete.

Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and is dispensing as designed. Ice maker turning auger. No leaks detected. Informed customer to dump any ice it produces between now and tomorrow morning due to brand new ice mold and water lines. Job completed.

Arrived onsite for washer cut wire. Splice again found it spilt in another area. Got unit to drain. Ordering lower wiring harness for more permanent fix.; ordrng 1 W11405458 (Lower wiring harness)

"Arrived on site for install of previously diagnosed parts. will need to order correct element and complete job. ; ordrng 1 W11537778 (Heating element)"

"Arrived on site for loud noise when door is fully opened on right side. Replaced bushing,bracket,extension and hinge tested door operation noise no longer present"

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Found lights and fan not running. Gained access to temperature control and found lost neutral. Traced voltage to cabinet connector and found bad connection. Corrected connection and found all powered on. No water leaks detected during service.

Arrived on site. Installed a new defrost heater assembly.

"Arrived on site , replaced main harness. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."

"Arrived onsite for unit not starting. Tested the unit and noticed it would not turn on. Found that the the unit was not getting 120v from the wall plug. Ran an extension chord to another plug. Unit was getting the correct voltage. Up on further inspection, found that the lid switch was no good. Replaced switch. Tested the unit. Unit tested good. No leaks at this time. Job complete"

Arrived onsite for washer not latching found left lid comple cracked ordering chrome lid. Office to reschedule upon receiving parts. ; ordrng 1 W11256781 (Chrome shadow lid)

"Arrived on site and inspected washer and found cam kit riser is sheared at the top took pictures. Replaced it and reported issue to techline if issue continues will need to replace Gearcase, actuator, cam kit 7731812628"

Arrived onsite for unit making noise. Tested the unit. Unit would make a noise. Looked at the unit and found that the diode was burned out. Got authorization to replace the diode. Replaced the part. Tested the unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site to test unit for clicking sound coming from RC compartment, tested unit found damper motor clicking open or closed, need damper control to fix issue, office to reschedule ; ordrng 1 WPW10479155 (Damper control) and 1 W10530312 (Damper cover)"

Arrived on site for upper rack falling down . Found one of the wheels broken off right hand adjuster. Replaced adjuster . Upper and lower racks are not operating smoothly . Found tub is damaged on right hand side . Will need new tub . No water leaks detected at time of service. Customer is aware of time frame . Call to set return .; ordrng 1 W11409866 (Tub)

"Arrived on site to replace previously ordered parts for cooktop. Replaced 4 knobs, 4 grommets, and 4 infinite switches. Tested unit and all is working properly at this time."

Arrived on site to install previous diagnose parts. We gained access to the pressure sensor and tested unit issue was not resolved. We reviewed previous techs notes. We installed control and reinstalled oil pressure sensor and tested unit. Unit is operating as designed.

Arrived on site for will no longer turn on to dry. The light is coming on so inside though. Found dryer would not turn drip umm when cycle started. I could hear the start button click and click gain after door closed. Tested door witch and it had continuity. Tested thermal fuse for continuity and it had failed. Removed thermal fuse and installed new thermal fuse. Dryer began spinning and heating as designed. Dryer was not getting good air flow which is what caused the thermal fuse to fail. Inspected exterior vent and found it to be covered in lint. Recommended customer call dryer vent wizard to ensure the new fuse did not fail due to the blockage in the vent. Job completed.

Arrived onsite and replaced control. Unit lighting is now operating properly. Advised customer on repair.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit pulled out form the cabinets. Before testing, I found dry water streaks on the diverter housing along with some calcium build up. Also found the dispenser door missing. Customer opted to not replace the dispenser. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left uninstalled per customer request."

Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found heating. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and performed same test and found good air flow (green light). Found restriction in home venting. Informed customer on air flow and venting. Unit working as designed.

Arrived onsite to install previously diagnosed parts. I installed the ice maker and harness. When I restored power the ice maker cycled and filled as designed without being jumped.

Arrived on site for dishwasher not cleaning dishes on 1 hour wash. Inspected unit and work area. Measured incoming water temperature at 120?. Performed diagnostics mode and found no fault code. Monitored test operation and measured amp draw to heating element. Found 7 amps to element. Found suds from rinse aid. Found all working as designed. Spoke with customer on user care guide. No water leaks detected during service.

"Arrived on site to replace broken control, after replacing, unit tested good."

"Arrived on site to replace failed compressor, filter drier, and coupler, after replacing, I charged with 5.3 ox of r134a, unit started cooling. ; ordrng 1 Wpw10558424D2C (Ice container)"

"Arrived on site to replace previously ordered parts for ice machine. Replaced ext pump, circ pump, and control and all is working properly at this time. No leaks were found at time of service."

Arrived on site to replace previously ordered parts for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.

Arrived onsite for unit having some freezing buildup in the unit. Looked inside the unit and saw a small amount of frost buildup. Fan had turned back on but didn?t hear any kind of grinding comings from the freezer. Checked the door sealing and the seal was closing good. Gave the customer instructions to possibly let the unit do an unthaw so it will help to remove any possible left over ice for 24hrs and restart the unit and see if the issue comes back. Let the customer know to have towels to help with any water that may come from the unit. No issues at this time. Job complete

"Arrived arrived on site for install of previously diagnosed parts. Installed new valve, holder, wiring harness, knob, and all new bezels. Double checked all gas connections and fastened tightly. Tested unit, all burners working properly, job complete."

"Arrived on site. Diagnosed sealed system issue,replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked compressor compartment no traces of dye,good frost pattern on evaporator no traces of dye."

Arrived on site for Drum is loose. Washer is moving and unstable when spinning. inoperable. Placed in diagnostics and no error codes came on. Placed in high speed spin and no vibrations or out of the ordinary movement was found. Customer had wet clothes inside the washer with a blanket and sheets. Explained the importance of washing towels with towels and sheets with sheets. Demonstrated how to load in loose heaps when washing mixed loads of clothes. Explained washing a blanket by itself would not work and cause uneven loads. Explained not to wrap clothes or blankets around tower. Washer working as designed. Job completed.

"Arrived on site for no cool. Removed both evaporator cover,found no traces of dye on fresh food or freezer evaporator,removed compressor cover no traces of dye. Ran test 4,pressure for fresh food reading -20 and 50 and freezer cool down reading -20 and 60 called tech support

"Arrived on site to test unit for UI issues. Unit was successfully connected to WiFi. Tested unit, unit now working as designed. Job complete."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it was non-responsive. I found the breaker tripped. Checked breaker and found it to be a GFCI breaker and the light was flashing on it. I turned the power back on and placed the unit in diagnostics showing error code F6E4, but it was due to there being water in the tub when I arrived. I cleared the code and continued with testing. Unit is operating as designed. I recommended that the customer have an electrician look at the breaker and replace it if needed. No water leaks observed during service, job completed."

Arrived on site to test unit for oven door falling. Found right hinge not sitting correctly. Secured hinge test unit and unit test good job complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disassembled the unit and tested the element and cutoffs and found one of the cutoffs open. Also found the red wire on the harness to the element connection was burnt/shorted. I advised the customer of my findings.I removed and replaced the element assembly and added a new connector to the harness from a connector from my van stock and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite to install previously diagnosed parts. I installed all parts from diagnosis visit. I tested the unit and monitored for leaks. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on call for complaint of breaker tripping. Found washer connect to GFCI outlet. Recommend replace outlet.

Arrived onsite for potential gas leak. Upon arrival pulled unit to inspect gas line and connections. Used liquid leak detector around supply and connections. Also tested cooktop valves. Could not detect any leaks at this time. Called safety team for documentation. Provided SR#7731758646.

Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode and monitored operation. Measured incoming water temperature at faucet and found 120?. Found unit drawing 6.5 amps. Called Whirlpool tech support and spoke with Travis. Went over prior service performed. Tested all other components. Found all operating as designed. (7731813650).

On site for microwave door not closing properly. Found lower tab on door broken. Ordering stainless complete door. AUTHO. Office to reschedule. ; ordrng 1 W10860351 (Door complete) and 1 AUTHO (AUTHO)

Arrived onsite for dishwasher stopping mid cycle. Upon arrival found panel damaged and bubbling also found unit owi was damaged. Ordering new panel and owi.; ordrng 1 W11116422 (Panel) and 1 W11084121 (Owi)

Arrived onsite for refrigerator intermittently cooling and no ice. Upon arrival found unit compressor condenser coils clogged. Ordering starting device as unit is intermittently running compressor.; ordrng 1 WPW10197428 (Start dec)

"Arrived on site to inspect unit for leaking gas around tubing. Upon inspection found the gas leak was in the middle of yellow gas line indicating pin hole, customer must have gas line replaced by builder or JB Hunt. Spoke with builder and instructed what to do next. Complete"

Arrived onsite for dishwasher not draining. Upon inspection I found the heater element burned into 2 pieces. I found the filter and screen in the sump both damaged and the spray arm damaged. I ran diagnostics and found F7E1 stored in the unit. I found the unit washing and drained as designed. I will order the heater lower spray arm and filters to complete the repair. ; ordrng 1 W10518394 (Heater) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen) and 1 W11084121 (Sensor) and 1 WPW10319027 (Lower spray arm) and 1 W10906426 (Control)

"Arrived on site to inspect unit for not cooling normally. Upon inspection found the Evap covered in ice causing cooling issues, customer will need to defrost unit for 3 days to clear ice, replaced control and changed defrost settings. Customer will defrost. Complete"

"Arrived on site for customer complaint of unit not cooling, found fan motors running, but compressor was not. I found failed control, I replaced control, unit tested good."

"Arrived on site to test unit for dryer not spinning and burnt smell, test unit found blower wheel and unit vent pipe clogged with lint, removed lint, used vent tester to test unit with and without vent connected, unit failed with with vent connected and passed without, advised customer to have vent cleaned, job complete"

"Arrived on site to diagnose dishwasher that had stopped mid cycle and didnt want to drain at first. On arrival unit was drained. Ran unit and tried to drain. Unit would not drain. Power cycled several times and unit drained. Unit had also leaked out the front of the door prior as well. Ran unit and found it was filling several times, and water level was too high. Found unit has failing control, and several symptoms are pointing to control.

Arrived onsite and found F7E1 error. Corrected issue with heating circuit by securing failed connections. All checks good. Unit is now operating as designed.

"Arrived on site to install interlocks from previous diagnosis, installed interlocks, tested unit, unit now working properly, job complete"

Arrived on site for PUSH START NO SOUNDS CUST SETS TIMER KNOB CAN HEAR SOUNDS NOTHING IS HAPPENING. We inspected the unit and work area. We found the unit not coming on. We found the motor start winding is open and not allowing the unit to work properly.

Arrived onsite for refrigerator loud fan noise. Upon arrival found evap frosted over. Let customer know unit will need full 48 hour defrost. ; saved tckt

Arrived onsite for dryer not heating. Upon arrival tested unit and found not heating. Verified voltage and was good. Unit would power on and tumble but not heat. Inspected unit and found connector to high limit thermostat loose. Secured connector and tested. Unit is now functioning properly. Job complete

"Arrived onsite for washer giving error code. Upon arrival put unit in diagnostics and confirmed F20 error code - no water entering machine or pressure switch fault. Ran diagnostics tested and unit passed all test without fail. Ran quick wash cycle and unit completed cycle. Could not duplicate issue. Recommendations: if issues persist, recommend replacing pressure switch (checking hose as well). If switch is good, could potentially be a control issue not reading pressure correctly. Unit does seem to be getting adequate water. Unit is stacked.

"Arrived on site for unit not draining . ran diagnostics got error codes 0-2, 8-1, 6-1, 9-1 . Found unit draining very slowly . No water leaks detected at time of service,job complete"

Arrived on call for complaint of buttons not working. Found some of the buttons not responding. Replace control and test.