Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/18/2020
REFRIGERATOR JENN-AIR JUR24FRERS00 "(DM) Arrived on site to install new door handle. Found new handle does not match the old handle. Customer would like the new handle to match. Contacted parts department, spoke with Shana, could not find a part number for the correct handle. Door handle is a after market accessory. Customer will have to contact Jenn-Air to get the correct part number."
Near Austin, TX 78731
David
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that constantly stops / doesn’t drain. Customer informed me they have to keep pushing on the door and that barely works. Checked unit and found chassis was partially flexed and outer seal was wadded up causing door not to be able to close. Pulled unit out and reseated gasket. Refitted unit to be less tight in the cavity, so door can open and close. TestEd unit and all is working as designed in new spot. Call complete."
Near Waco, TX 76705
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer with long dry times and cold air. Inspected unit and work area. Customers dad was there and stated that it heats but will take 2 to 3 cycles to dry. Tested unit in a regular cycle and found the unit would not heat. Tested heating element, fuse, and high limit thermostat and found the fuse bad. Replaced fuse and tested unit. Unit began to heat and worked as designed. Call complete."
Near West, TX 76691
Jonathan
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that had a dent in the door. Inspected unit and work area. Found dent on upper right hand side of door. Replaced door and unit is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan
Job Details: 02/18/2020
OVEN JENN-AIR JJW2430DP03 "Arrived on site for oven with an F2 E0 touchpad error code. Inspected unit and work area. Found the unit with the stuck key error on the display. Removed error and before I could do anything else, it would come straight back. Replaced console and tested unit. Unit is working as designed. Customer also complained about the blower fan being a little too loud. Tested operation and unit is working as designed. Advised customer this is normal operation. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
OVEN JENN-AIR JJW3430DS00 Arrived on site to diagnose an oven that is giving error codes. Found stuck key error on control. Replaced the control panel and tested unit. Found all is functioning properly at this time. Unit is still under 2 yr manufacturer warranty and repairs are covered. Added pic of closing documents to sd pics.
Near Pflugerville, TX 78660
Scott
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washer banging sides . Ran diagnostics , no error codes . Did find unit was making a loud unusual noise in high spin . Replaced gear case . All checked normal ,no water leaks detected at time of service . Job complete ."
Near Temple, TX 76502
Al
Job Details: 02/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived to inspect drying issues with dryer.Ran unit and unit ran, but didn’t seem to have a good exhaust.Unit blower wheel sounded like it was straining.Removed the duct and found a massive blockage of lint causing the unit not to dry properly.Cleared the blockage, reassembled and unit tested as designed.Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 02/18/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for terminal block shorted out . Replaced terminal block with kit . Unit is in garage storage . Unable to test . Job complete .
Near Round Rock, TX 78665
Andy
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WOC75EC0HV03 Arrived on site for microwave door seal cut and door closing issues. Inspected unit and found cut is just seam and is normal. Made adjustments to door and tested open and closing operations and all operations are normal. No other repairs are needed at this time.
Near Buda, TX 78610
Robert
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator water dispenser having too many particulates. Called tech line and they advised us to change the filter and flush the system. SR 7727158616 office says customer is responsible for purchasing new filter.
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
FREEZER WHIRLPOOL WZC3115DW00 "arrived on site to inspect freezer cooling intermittent. Upon further inspection, the customer advised that the unit will cool and then shut completely off then start cooling again. I checked amp draw to the compressor and it was good...1.21amps to 98amps. With the unit on for approximately 10-15 mins, the unit was cooling. Also found the unit plugged into a GFCI protected outlet. Due to the intermittent cooling issues, I removed and replaced the thermostat. I recommended to the customer that they plug the unit into a non-GFCI outlet as well. No water connections to the unit, job completed."
Near The Hills, TX 78738
Brandon
Job Details: 02/18/2020
WASHER WHIRLPOOL MED6630HC "Arrived on site for customer complaint of electric smell on high heat, I ran dryer on high heat, checked all electrical connections, could not duplicate smell. I informed customer of possible causes of smells, clothing tags, lint and dust contacting element, etc. unit tested good."
Near Hutto, TX 78634
Andy
Job Details: 02/18/2020
FREEZER WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
David
Job Details: 02/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to diagnose oven with no power to control panel. Performed diagnostics and voltage checks, found voltage going to unit, but thermal fuse was open. Need to replace thermal fuse. Ordered thermal fuse WPW10545255. Return visit ; ordrng 1 WPW10545255 (fuse-thrml)"
Near Little River-Academy, TX 76554
James
Job Details: 02/18/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site and tested operation. Found F3 fault. Tested temp sensor and found to be good. Verified reading to control. Unit has stuck relay on control. Installed new control and tested operation. U it working properly. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/18/2020
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site and inspected dishwasher and found no saved error codes, ran to diagnostic cycles and washer did not stop/pause and did not generate any new error codes. Found no high drain loop then corrected it to prevent any siphoning back into dishwasher. Without error codes siphoning water could be problem, engaging float switch also raised up front of dishwasher to move water away from float switch. Observed drain pump and found it is removing water properly. Door latch also appears to secure correctly. Could not find a reason for dishwasher stopping midcycle."
Near Austin, TX 78747
Kevin
Job Details: 02/18/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and set oven to heat to 400 degrees, it reached preheat temperature in expected amount of time. Internal temperature averaged is 405, front top edge of exterior door and top outside edges are 120-130 degrees. Spoke with tech line and they said this is normal for this model and cannot be changed or adjusted. 7727158699"
Near Jarrell, TX 76537
James
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and tested operation. Found fresh food door not sealing on bottom right and freezer door not sitting square causing handles to rub. Attempted to adjust but unit will need new center hinge and shims to correct doors. ; ordrng 1 RESEARCH (SHIM KIT ) and 2 WP2183852 (shim)s and 1 WP2254618 (hinge-door) and 2 WP489467 (washer)s
Near Spring Branch, TX 78070
Noah D
Job Details: 02/18/2020
WASHER ELECTROLUX EFLW317TIW "Arrived on site to replace control for e65 error of wrong voltage to motor, replaced control and retested, all functions worked, no error message displayed even when loaded with towels. Complete"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
RANGE AMANA AER6603SFS2 "arrived on site to inspect range oven temps. Upon further inspection, I spoke to the customer by phone and they advised that their inspector tested the unit showing it to be 274 degrees on a setting of 400 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The temp reading at preheat was 428. My next 5 readings were 339, 389, 332, 388, 340 for an average temp of 357.6 degrees. With this oven, temps will rise above preheat temps to allow all metal inside to heat up and then the temps fluctuate to provide an even cooking. Temps must read ten degrees below and ten degrees above testing temperature. In this case, testing temp was 350; therefore, making the average temp fall between 340-360 degrees which it did..357. Also tested the cooktop and all burners are operating as designed.There are no mechanical issues with this unit. Unit is operating as designed, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 02/18/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not working properly. Installed new blower wheel that was ordered. Dryer tested good and heating up good.. complete
Near San Marcos, TX 78666
Richard
Job Details: 02/18/2020
OVEN KITCHENAID KODE507EWH04 Arrived onsite for the to replace glass door. Upon inspection customer found a gap on the bottom left hand corner of the glass door. Customer was not satisfied with cosmetic part of the door. Called tech line and they stated to have the customer address her cosmetic concerns to whirlpool customer service. Sr# 7727159040. Talked with customer and they will call whirlpool customer service and address there concerns with whirlpool. Office reschedule; saved tckt
Near Temple, TX 76502
James
Job Details: 02/18/2020
COOKTOP JENN-AIR JGD8345ADB22 Arrived on site and tested operation. Found one cartridge not igniting rear burner and no spark to the burner. Inspected assembly and found igniter and harness worn. Unit also is missing grease jar and customer asked to bring on return visit.; ordrng 1 74004053 (IGNITER) and 1 WP74005890 (terminal b) and 1 WPY707869 (jar- drain)
Near Belton, TX 76513
James
Job Details: 02/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site and found basket speed sensor fault. Inspected drive system and found belt has come off due to a sucker stick got up into dust cover and forced the belt off. Reinstalled belt and ran calibration and auto diagnostics. No faults after repair. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator with a center mullion that is not opening properly. Found mullion not always going to full open position. Replaced mullion and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Kempner, TX 76539
Al
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator buzzing noise.Removed back to access compressor and discovered the noise was coming from the Evaporator fan.Accessed the evaporator and noticed on of the 4 screws on the evaporator cover was extremely loose causing the buzzing noise.Corrected the issue and unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete
Near Austin, TX 78759
Scott
Job Details: 02/18/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site for dish washer not operating . . Ran diagnostics got 6-2,6-1,8-1 error codes . Quoted customer for Harness only . Water line look intact.No water leaks detected . Ordering all hoses . .; ordrng 1 8269144A (drain hose) and 1 W10752242 (MAIN HARNESS ) and 1 W10878507 (hose-fill) and 1 WPW10545278 (hose-drain)"
Near Austin, TX 78731
David
Job Details: 02/18/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose LF error. Talked to customer and she to,d me the unit was filling for long periods of time intermittently again. Performed diagnostics and found F8E1 code for long fill. Called tech line and talked to Steve. Ran all 3 valves and found no obstructions or a reduced flow, all valves working as designed. Recommendation was to replace pressure switch if air trap was good. Found no problems with air trap, and no suds in pressure hose. Retested unit and was not able to recreate issue. All is working as designed. Call complete."
Near Austin, TX 78731
David
Job Details: 02/18/2020
DRYER MAYTAG MED5630HW0 "Arrived on site for dryer make noise. Ran unit and still felt some vibration and noise from the rear. Followed service bulletin for noise reduction, W11378591A. Installed pad, and also installed insulating pads under motor plate and rear of unit. Slightly bent blower housing to avoid rubbing on blower wheel. Retested unit and everything appears to be working as designed, with noise and vibration reduced. Call complete."
Near West, TX 76691
Jonathan
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer that is making a grinding sound when in use. Inspected unit and work area. Placed unit in service diagnostics and found an F0E3 ( overload) code. Tested unit on agitation and found the wash plate stripping. Replaced wash plate and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78758
Wesley
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and reset unit to correct inability to power on. All checks good. Unit is now operating as designed. In event of repeat symptoms schedule 2 man control and panel replacement.
Near New Braunfels, TX 78132
Richard
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8500DC1 Arrived onsite for the washer lid not locking properly. Ran diagnostics and found error code F5E3 lid latch error. Replaced lid latch and washer tested fine . Lid is locking good. Complete
Near Austin, TX 78756
Paul
Job Details: 02/18/2020
DRYER WHIRLPOOL CSP2971HQ0 Arrived onsite for a washer/dryer with a blank screen and a D5 error message. I found the unit programmed to take a card and not set up for free use like the customer wanted. I reprogrammed the unit and it is working as designed.
Near Austin, TX 78759
Paul
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the main control and the control panel. I tested the unit in the diagnostics cycle and found it working as designed. I filled the machine 2 more times and then cancelled the cycle and the drain pump failed. I replaced the drain pump and tested the unit. The unit worked as designed. There were no water leaks present at the time of service.
Near Wimberley, TX 78676
Richard
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator freezer section has frost build up on drawer ice maker not working properly. Upon inspection found that there is frost build up under the top drawer. Freezer door is sealing properly and freezer temperature is at 6 degrees which is good. Could not find anything causing the frost build up. During testing of ice maker found that ice box fan is not working properly. Talked to CS about the frost issue and stated that at this point there is nothing we can do to solve the issue.
Near Austin, TX 78738
Brandon
Job Details: 02/18/2020
WASHER MAYTAG MVWB850YW1 "Arrived on site for customer complaint of unit having a small leak, found evidence of a leak coming from tub ring where it meets the outer tub. I added silicone to tub ring, if problem continues will need detergent dispenser and tub ring.
Near Kingsland, TX 78639
Jonathan
Job Details: 02/18/2020
MICROWAVE KITCHENAID KOCE500EBS07 "(DM) Arrived on site found part not on hand. Contacted office, will have to reschedule for return with the part. 2 man job, will have to remove oven combo from cabinet.; ordrng 1 W10860984 (MOTOR)"
Near Austin, TX 78748
Robert
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WMH73521CS1 Arrived onsite for microwave not powering up. Ran diagnostics and found that the fuse was blown and the top door switch was faulty. Installed new interlock and fuse. Tested unit and everything is now working. Complete.
Near Austin, TX 78717
Paul
Job Details: 02/18/2020
OVEN WHIRLPOOL WOD93EC0AS05 Arrived onsite for a oven that is not getting hot enough. M&s stated it’s was the lower oven. I found the customer had an oven brick laying in the bottom of the cavity on the lower oven. I removed the brick and tested the unit. The unit cycled between 331-382 averaging 356.5 degrees. I put a -5 degree offset in the control. I checked the upper oven and found it averaging 352 degrees. The unit is working as designed. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 02/18/2020
OVEN KITCHENAID KEBC101KSS05 "Arrived on site and replaced TOD diagnosed on previous visit, after replacement confirmed oven is operating normally by running bake cycle, job complete.
Near Temple, TX 76502
James
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and found one led out on light module causing dim lighting. Unit will need fresh food module to repair; ordrng 1 W11043011 (module)
Near Gatesville, TX 76528
Jonathan
Job Details: 02/18/2020
DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived on site to install previously ordered parts. Replace UI and display. Tested unit and unit is operating as designed. Call complete.
Near Austin, TX 78756
Jacob
Job Details: 02/18/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived onsite for unit leaving wet clothes. Tested unit. Put in diagnostics mode. Tested unit. Unit Passed. Put back in diagnostics mode to find any error codes. Did not find any error codes. Called commercial Techline, commercial Techline is closed for the day. Spoke with DW. Office to reschedule. ; saved tckt"
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
WASHER WHIRLPOOL LSB6200KQ0 Arrived onsite and performed simple repair on switch. Unit is now operating as designed.
Near Granger, TX 76530
Andy
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer not locking. Tested and inspected unit and found failed lock latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
David
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL KDTM404ESS0 "F9E4, F9E1, F8E1, F6E2. Arrived on site to diagnose water leak from dishwasher. Performed diagnostic and ran unit, found 4 error codes: F9E4 diverter, F9E1 diverter can’t find home, F8E1 slow drain, F6E2 for valve electrical issue. Found water leaking from diverter valve. Before cycle could finish UI shut off and would not come back on. Water started leaking out the front of the unit as well due to be angled downwards. Vacuumed out water and checked behind door panel. Found wiring cooked and shorted as well as control. Unit would need a new control, harness, sump and possibly UI as well.
Near Austin, TX 78704
Robert
Job Details: 02/18/2020
COOKTOP MAYTAG MGC9536DS00 Arrived onsite to replace parts previously ordered. Installed new igniter module. Tested unit and everything is working. Complete.
Near Seguin, TX 78155
Noah D
Job Details: 02/18/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning, upon inspection found the error codes F7E9 F0E5, ran tests laid out in tech sheet, All motor tests passed and high rpm spin was achieved and shown to customer. Overload was explained to customer due to second error code, cleared change and gunk underneath wash plate, ran full diagnostics tests and it passed a full cycle and moved to wash and spin.
Near Georgetown, TX 78626
Cliff
Job Details: 02/18/2020
RANGE WHIRLPOOL AER6303MFS2 Arrived on site to diagnose a range that is not operating at all. Found terminal block on back of unit burnt. Replaced terminal block and tested unit. Found all is working properly at this time.
Near Austin, TX 78745
Kevin
Job Details: 02/18/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site and replaced switch membrane diagnosed on previous visit after replacement confirmed range is operating normally. See sticky note for further recommendation. Job complete
Near Austin, TX 78725
Jacob
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install water hose to unit. Installed water hose. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE505W0HS1 "arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that the range oven is not heating, but the cooktop is working fine. I pressed the bake button and start and I could hear the control relay attempting to start the bake process but the unit never began to heat. I pulled the unit from its space and removed the back panel to find the terminal block/wiring harness had shorted due to the harness not being secured to the terminal block. I advised the customer of my findings. I am ordering the wiring harness and will return with all prescreened parts.Unit was left unplugged for safety.; ordrng 1 W11416047 (MAIN HARNESS )"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I found the door falling open and not closing correctly as it was rubbing on the right side. I find where the left hinge cord was broken as well. I removed and replaced the the cord and leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Robinson, TX 76706
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that had a broken handle. Inspected unit and work area. Found handle broken at the bottom where it hooks onto the door. Replaced handle and unit is working as designed. Call completed.
Near Austin, TX 78759
Luis
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Diagnosed a faulty compressor, removed faulty compressor installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that is leaking oil. Found gear case failed. Replaced gear case and belt as it was saturated in oil. Tested unit and found all is functioning properly at this time. Recalibrated unit and also found no water leaks after services were performed.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL GI15PDXZS1 "Arrived on site to inspect ice machine for no production, upon second inspection after changing out recirculating pump, all Water features worked correctly I.e pulling water across plate, found compressor not kicking and frost pattern not appearing, replaced start relay and retried, no change, ordering sealed system tech. Office to reschedule; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH )"
Near Austin, TX 78717
Paul
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer not completing the rinse cycle. When I arrived the washer rinse light was flashing. I checked stored error codes and found an F7E1. I found an open circuit between the control and motor. I found the red wire at the molex connector on the motor with a broken pin. The motor tested good. The lower harness needs to be replaced. Returning with the control & lower harness. Ordering W11095106 HARNS-WIRE & W11116590 CNTRL-ELEC. ; ordrng 1 W11095106 (HARNS-WIRE) and 1 W11116590 (CNTRL-ELEC)
Near Austin, TX 78757
Luis
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for ice issues. Removed freezer door and drawer,found shut off arm not fully inserted to icemaker assembly,installed shut off arm fully into icemaker."
Near Manor, TX 78653
Scott
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for latch not engaging . Found latch just clicking . Replaced latch . Ran calibration , and diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived to inspect side by side refrigerator not dispensing ice.Confirmed the complaint and found the ice container was defective, not allowing the unit to dispense properly.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 02/18/2020
OVEN GE JTP90S0M1SS "Arrived on site for customer complaint of oven staying on after cooking. Found UI panel to be functioning properly, found oven control to be faulty, ordering oven control.; ordrng 1 WB27T10915 (control ovn asm)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/18/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of unit giving low flow error, found both hot and cold water valves were very low flow, I replaced both valves, unit tested good."
Near Austin, TX 78751
Luis
Job Details: 02/18/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for ice build up behind icemaker enclosure. Removed ice box assembly installed a new adapter kit replacing gaskets,reinstalled ice box compartment checked gaps good. Covered under Jen air 2 year manufacture warranty per ms; used 1 W10612142 (ADAPTER) from stock"
Near Lampasas, TX 76522
Al
Job Details: 02/18/2020
WASHER MAYTAG MVWB835DC4 "Arrived to inspect washer not draining.Ran diagnostics test mode and found an F2E1 stuck Button error, not allowing customer to select certain cycles.Cleared code, ran diagnostics and unit tested as designed.Ran a NORMAL load and unit drained as well.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 02/18/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to diagnose a dryer that is not completing cycles properly. Found exterior screen on dryer ducting is to find of a mesh and not allowing lint to pass properly. Screen is clogged preventing proper airflow through unit and causing long dry times. Screen issue will need to be corrected to complete repair. If screen is not replaced with a larger mesh issue will continue to happen repeatedly.
Near Austin, TX 78738
Brandon
Job Details: 02/18/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not finishing cycle and leaving door locked, found error codes F3e1 f8e3 in diagnostic mode, found faulty switch. I replaced pressure switch, unit tested good."
Near Lakeway, TX 78734
Brandon
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of chirping noise, found noise durning agitation coming from gearcase, I replaced gearcase, unit tested good. No leaks"
Near Waco, TX 76706
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL CEM2745FQ0 "Arrived onsite for dryer that would shut off after 2-3 minutes into the cycle. Inspected unit and work area. Tested unit in a normal cycle and found it shut off after 3 minutes. Tested voltage to unit and found 121.5 V going from L1 to ground, 223 V going from L2 to ground, and 212 V going from L1 to L2. I tested continuity going to door switch and found it good. Checked blower wheel and found it good. Tested the motor windings and found 1.9 ohms on both start windings and main windings. Checked element, thermal fuse, high limit thermostat, and thermistors. All checked good. Called Techline and spoke to Chris. He advised that he needed to transfer me to the commercial Techline. Once transferred, spoke to Joe with commercial techline. I ran through all of my diagnostics and he advised that this issue appeared to be an electrical problem on the customers side due to the fact that it ran for 3 minutes before shutting down. He said if it had tripped the breaker
Near Austin, TX 78754
Jacob
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for front left burner not starting quickly. Tested unit, found that burner cap was not sitting correctly. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and replaced deli control, door is now registering as closed and open and closed it five times on site. Ran tests 57, 45, and 15 and they all passed an icemaker should now be working. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE525S0HZ1 Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Customer supplied the cord.Job complete
Near Austin, TX 78754
Jacob
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW6600SB2 Arrived onsite for unit still having wet clothes. Tested unit. Could not duplicate issue for water left behind in tub. Water is draining properly and spin cycle is working properly as well. Customer has LBH. No leaks at this time. Job complete
Near Austin, TX 78703
Jacob
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite to replace fan-scroll. Replaced fan-scroll and control board also for unit not cooling both sides of the refrigerator. Tested unit, unit test good. No issues at this time. Job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived onsite for the refrigerator making noise. Installed new filter head and damper control that was ordered. Refrigerator tested good and no leaks detected. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for time skipping, upon inspection found the oven was not connected to WiFi, helped customer connect to WiFi. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/18/2020
MICROWAVE JENN-AIR JMW2430IL02 "Arrived on site for customer complaint of turn table having a hitch, I informed customer the turn table is functioning as designed. Unit tested good."
Near Georgetown, TX 78628
Lou
Job Details: 02/18/2020
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, I found the UI console display blackened but the keys were still functioning. I removed and replaced the main ACU and UI console and programmed the unit. Tested the unit and it’s operating as designed. Recommended that the customer connect the unit to WiFi and contact the Whirlpool Connect Team if they needed assistance (Connect team 866-333-4591). Job completed."
Near Austin, TX 78704
Jacob
Job Details: 02/18/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for unit having scratches on cook top. Looked at unit. Saw scratches on cook top. Replaced cooktop. Tested unit, no leaks at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to inspect microwave door issues. Upon further inspection, I found that the door was not level and he bottom hinge was slightly bent down. I adjusted the hinges and tested the door and it is operating as designed and is level. Job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
DISHWASHER KENMORE 665-13922K010 Arrived onnsite and found that customer needed maintenance instruct. Advised customer on findings. And best care practice.
Near Austin, TX 78705
Robert
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite to replace damaged panel on range. Installed new part. Everything functions properly. Complete
Near Manor, TX 78653
Scott
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for condenser fan not working . Found fan working and no cooling issues found . No frost , not compartment temps normal . Couldn’t find any issues with unit . Customer bought display/ floor model , someone at store said there might be an issue with unit . No issues were found at time of service . No water leaks detected . Job complete"
Near Austin, TX 78702
Robert
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher continuous draining. Ran diagnostics and found the float switch was not working correctly. Changed switch and tested unit. Everything is working properly and no leaks detected. Complete.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/18/2020
RANGE WHIRLPOOL KDRS483VSS04 "(DM) Arrived on site for range having an error code F2E1(Stuck key). Performed diagnostics and tested unit operation. Found control UI to be bad. Gained access to the control UI and replaced new. Tested all unit operations, all tested good. Adjusted range knob baffles, so the knobs won’t rub when being used."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a door that will not open and close properly. Found right side hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Lampasas, TX 76550
Al
Job Details: 02/17/2020
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived to inspect excessive frost buildup in freezer compartment.Confirmed the complaint and noticed all signs of frost led to the door being left opened.I removed the door and basket and cleaned them off. Reassembled door and made sure there was no warm air entering the cabinet when door shuts.All water lines were dry at the time of service.All functions of the unit work properlyJob complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived to inspect unit it powering on, check voltage and only found 120, checked Braker and found breakers are from the 70’s and need replacement"
Near Temple, TX 76501
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator cooling issues.Ran diagnostics test mode and discovered the unit works as designed All water lines were dry at the time of service.Job complete
Near Holland, TX 76534
Jonathan
Job Details: 02/17/2020
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78757
Cliff
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL KDTE404DSP0 Arrived on site to diagnose a dishwasher that is not cycling properly. Found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Granite Shoals, TX 78654
Jonathan
Job Details: 02/17/2020
RANGE KITCHENAID KSEG700ESS3 "(DM) Arrived on site to install previous diagnosed part. Inspected unit and work area. Removed unit from cabinet area and gained access to the suppressor board behind the unit. Removed failed part and installed new. Performed diagnostics mode and tested unit operation, all tested good. Placed unit back in original location in the cabinets. Leveled unit to the countertops and set clock to correct time."
Near Austin, TX 78737
Luis
Job Details: 02/17/2020
FREEZER WHIRLPOOL EV188NYWS02 "Arrived on site for water leaking,diagnosed obstruction in drain removed cover found putty around exchanger crumbled and got into drain,removed existing putty added adhesive around,exchanger cleared drain line"
Near Round Rock, TX 78664
Andy
Job Details: 02/17/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer start button not working. Tested and inspected unit and found failed UI. removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice build up on fresh food evaporator. Per service pointer W11329116C removed cover,defrosted evaporator,installed new cover,secured thermistor to correct location on suction line using a zip tie,installed the updated control,ran diagnostics all fans working,changed defrost setting to basic.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS4 "(DM) Arrived on site for ice maker continually making ice, won’t shut off. Inspected unit and work area. Found ice maker funnel broken off the unit. Will need to replace the ice maker.Gained access to the failed unit, replaced new. Performed diagnostics mode and tested unit operation, all tested good, ice maker cycled. Cleaned out excess ice from the ice tray and bottom of the freezer.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and found fresh food section on user interface is showing 48° and blinking, found actual temperature is 41°, took one picture. Spoke with tech line and ran tests on fresh food thermistor and showing it is reading 39° in the diagnostic cycle. Also confirmed dampener is opening normally, and checked different speed levels of evaporator fan. Also they recommended checking connections at Gemini board. Did not see anything wrong with connections, also check continuity on wiring from fresh food thermistor up through cabinet and it checks good. Replaced Gemini board and thermistor. 7727150151"
Near Georgetown, TX 78633
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced both controls and cover and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTE204EPA1 "Arrived on site and inspected dishwasher And found it is sitting too far back inside the cabinet, dishwasher has a cabinet façade on the front end door is not able to close. Uninstalled dishwasher moving it forward 1/4 of an inch and reinstalling end door latch will not engage. No water leaks from connections at time of service job complete"