We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, TX 76706
Jonathan M
Job Details: 05/25/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the facia heater was not the correct part and spoke to SR. She advised that it was wrong on the parts breakdown but found a heater kit that was the right part. Ordering kit and rescheduled customer.; ordrng 1 W10619962 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for lights off. Upon arrival found unit deli drawer UI damaged and wiring on inside destroyed. Ordering drawer and control. Office to reschedule upon receiving.; ordrng 1 W10815669 (Deli drawer)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Jarrell, TX 76537
Tyler
Job Details: 05/25/2021
Arrived on site for washer needing previously diagnosed main control. Upon arrival was able to install the main control but found the lid lock was still shorting out after doing further test. I then replaced lid lock but unfortunately found that the unit was still shutting down due to some random shortage in the unit and sometimes it would work and sometimes it would not I was then able to narrow down that the ui also had a short inside the harness and was causing the main control and lid lock to not function correctly I was able to install all three needed parts and then reassembled and tested the unit
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not agitating correctly, upon inspection found the units agitation did not work correctly because the actuator was not engaged. Replaced actuator with correct model provided. Tested with no issue. Complete"
We serviced a
JENN-AIR VENTHOOD
Model JXDR7361VS0
Near Seguin, TX 78155
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not opening when the button is pressed, spoke with Paul and found the left filter not clicked in, clicked in filter and functions returned.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Marion, TX 78124
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for a bad temp sensor, upon inspection found the housing sensor was shorted. Replaced full housing assembly and valve. Checked for leaks and found no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit did heat and was working to specs. Tested element and found no issue, instructed customer on proper use and to fill rinse air. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to inspect fridge for freezing not cooling. I gained access to the freezer evaporator and found the evaporator with only a partial frost pattern. I gained access to the back of the unit no inspected all of the sealed system lines. I found the precooler is leaking refrigerant. I am ordering the precooler and a new Uv dryer to complete the repair. The office will reschedule when we have an eta on the parts. Called techline and spoke to Chris, I advised them of the situation, I received sr# 7730844380. ; ordrng 1 W11189542 (PRECOOLER)"
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/25/2021
"Arrived on site and found F9E1 saved in diagnostics, customer experiences washer not draining every other load. They are using the correct amount of detergent. Drain pump is good and takes less than a minute to drain washer. Removed rear panel and did not see any issues with pressure hose, harness, control or air trap. All of these were also checked on original visit.
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to diagnose vent hood making excess noise, found that the fan motor itself wasnt fully seated so it was torquing forward when at full speed. Reseated the screws holding the fan motor in place and now the unit is operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/25/2021
"Arrived on site to test unit for not cooling. Found condenser motor and compressor not running upon arrival. Turned condenser motor by hand and it kicked on. Compressor still not turning on. Cycled power and was not able to get condenser motor to start on its own. Replaced inverter, tested unit, compressor starting now but condenser motor not turning on its own without me manually assisting it. Checked pressures and pressures checked good. At beginning of start up compressor was pulling 2amps and slowly started dropping. Before I left amp draw was 1.2amps. Evap motors working. RC and FC started cooling. Recommend replacing condenser motor. Would also like to come back with sealed system parts to replace nature completion on return visit.Office to reschedule.; ordrng 1 W10832994 (compressor) and 1 W11127829 (motor-cond)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78759
David Z
Job Details: 05/25/2021
"Arrived on site to diagnose washer not draining. Upon arrival I attempted to put unit into Diagnostic and was shown 3 error codes F9E1 long drain fault , F8E6 water hazard , F7E1 tachometer miss or wrong signal. reached out to whirlpool tech line and checked both drain and latch at control. Both items with in acceptable limits. Tech line recommends replacement of control. Ordering control and drain pump. Items are expart, office to schedule when part available.; ordrng 1 W11481108 (Control) and 1 W11396717 (Drain Pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Austin, TX 78744
Leonardo
Job Details: 05/25/2021
Arrived on site to replace front glass. Found wrong part ordered. Ordering new front glass panel office to reschedule. ; ordrng 1 WPW10330077 (Outter glass door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Georgetown, TX 78633
Lou
Job Details: 05/25/2021
"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on, but I could hear a grinding noise. Advanced through testing and the dispenser, element and drain pump all operated as designed. I found that the sump/motor assembly is currently OOS. I advised the customer of this and advised that as soon as the part arrives, someone will contact them to schedule return service. No water leaks observed during service. I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 WPW10482502 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Robert
Job Details: 05/25/2021
Arrived on job for complaints of console not working properly. Confirmed not all butt working. Will need console to complete. ; ordrng 1 W11296171 (console)
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB5
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2021
"Arrived on site to inspect wall oven upper oven not functioning. Upon further inspection, I tested the upper oven and found neither the bake nor the broil were working. The convection fan is operating. I pulled the unit from the wall Ed the bake element while on and got 0V. I removed the top panel and found where the main control had shorted at the relay. Customer advised that they need the lower oven, since it is operating, for this weekend.. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST & TRAINING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but spilling water everywhere. Cleared all ice and unit filled correctly. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS
Near Austin, TX 78738
Robert
Job Details: 05/25/2021
Arrived on job for complaints of dispenser door not opening. Found dispenser door damaged. Will need dispenser to complete. ; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78732
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of unit not heating found power supply issue, found only 120v getting to unit, instructed customer to have installers/electrician look at it the power supply connection."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Buda, TX 78610
Kevin
Job Details: 05/25/2021
"Arrived on site and inspected dryer and found it is not heating, cut off has failed after replacing it dryer is working properly. Found airflow is restricted and recommended homeowner have vent to the exterior cleaned/cleared before dryer is used again, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/25/2021
"Arrived on site for refrigerator not producing ice and major moisture buildup between RC doors. Inspected unit and work area. Removed ice maker and found heater fill the wire broken. Performed diagnostics mode and tested voltage to center door mullion and found none. Tested mullion resistance and found 15 ohms, within range. Will need to replace control to correct DC voltage. Removed fill tube assembled and installed new. Performed diagnostics mode and tested ice maker operation, found all working. Will need to replace RC gaskets and control. Will need to test mullion before replacing gasket to avoid mildew on new gasket . Office to schedule appointment when ETA is available. Will need authorization to continue with repair.; ordrng 1 AUTHORIZATIONNEEDED (AUTH) and 1 W10917313 (GASKET ) and 1 W11084813 (MULLION) and 1 W11330486 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Round Rock, TX 78665
Wesley
Job Details: 05/25/2021
"Arrived onsite and replaced pressure switch. All checks good. Unit is now operating as designed. All checks good, advised customer on repair."
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW0
Near Georgetown, TX 78633
Lou
Job Details: 05/25/2021
"Arrived on site to inspect dryer not starting. Upon further inspection, I found the start button pushed in at the bottom of the button. I was able to get the unit to start by pressing in the middle of the start button and holding it for approximately 3 seconds. The unit is heating as designed. Using my vent test kit, I tested airflow in the unit and found the unit does not have good airflow and will need the vents checked/cleaned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near San Marcos, TX 78666
Andrew
Job Details: 05/25/2021
"Arrived on site to test unit for frost and moisture build up in RC. Found mullion was not making contact with center strike causing gap. Leveled unit and adjusted door hinges, tested unit, unit works good. Found all gaskets sealing as designed. Found RC set to 33 and FC set to -5. Set temps to recommended 37 and 0.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711BZDH00
Near Austin, TX 78727
Justin
Job Details: 05/25/2021
Arrived on site for a refrigerator dripping water in the RC and over freezing in the FC. Upon arrival the customer stated that she was getting icicles in the FC and food was freezing in the RC. I checked temps and found the RC at 33?F and the FC at 0?F. I found the unit on the coldest setting with the damper all of the way open. I advised the customer that due to the open air vents in the back of the RC stuff can sometimes freeze. I walked the customer through how to change temps settings as well. I found the heater and fan working on the unit. I found the drain tube still working and no frost or ice build up on the evap. I found no water drip this time either. I let the customer know her unit was working as designed.
We serviced a
INGLIS DRYER
Model IED4400VQ1
Near San Marcos, TX 78666
Andrew
Job Details: 05/25/2021
"Arrived on site to test unit for not heating. Found thermal fuse, cutoff and element tested good. Verified proper voltage to unit. Element was not receiving voltage when turned on. Replaced timer, tested unit, unit works good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76705
Jonathan M
Job Details: 05/25/2021
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78726
David Z
Job Details: 05/25/2021
"Arrived on site to diagnose washer leaking from bottom end. Ran unit and verified a bottom end leak. Found when water level is getting to a certain point, water starts leaking from the bottom of the tub around the gearcase on one side. Ordering tub and gearcase to resolve. 2 man job needed. Office to schedule when tub is here.; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for dishwasher not drying efficiently. Upon arrival spoke with customer on need for rinse aid and using heated dry and high temp for maximum efficiency. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model JJW9827DDP
Near Austin, TX 78732
Brandon
Job Details: 05/25/2021
"Arrived on site to replace upper oven fan motor, after replacing, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78758
David Z
Job Details: 05/25/2021
Arrived on site to diagnose washer that door can not close on. Found latch was broken and throwing error. Replaced latch and retested. Unit Is working as designed. Call complete.; O-emld tckt
We serviced a
GE MICROWAVE
Model JVM1190BY002
Near Lampasas, TX 76550
Tyler
Job Details: 05/25/2021
"Arrived on-site for microwave not turning on. Upon arrival inspected all fuses and thermostats. All functioning as designed. Checked power coming into con 4 on main control found 120v to control, but main control was not sending power to unit.Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2021
"Arrived on site for refrigerator temperature rising. Inspected unit and work area. Found FC door closing due to interference with side cabinets (see SD-QUICKPIC). Pulled unit out to were the cavity is flushed with cabinets and tested door operation. Found doors now sealing properlyAll tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78728
Justin
Job Details: 05/25/2021
"Arrived on site for a refrigerator that was losing cool and with an ice maker that wasnt working. I checked the temps and found the FC at 14?F and the RC at 49?F. I found the ice actually harvested while I was testing temps, but the customer said it was very intermittent. Upon further inspection I found significant ice build up on the RC evap cover and it actually going into the fresh food drawer. I put the unit into diagnostics mode and found all fans working as designed and the IM working as designed. I gained access to the control and found thermistors on P5 and P8 getting proper voltage. I ohmd out the RC thermistor from P5-1 to P5-2 and found it at 4.84k which is right where it should be at around 50?F. I ohmd out the FC thermistor at P5-3 to P5-4 and found it at 5.55k which is to high for the 14?F. I ohmd out the RC evap thermistor at P8-3 to P8-4 and found it at 6.81k ohms which is to high with the amount of frost and ice on the evap cover. This indicates a faulty FC and RC evap thermistor. I am ordering both thermistors, the HV control, and the evap cover/drain pan per service pointer W11092686. I am also ordering the damper just in case, for it was getting voltage but I did not hear it. I advised the customer in order to service the unit they had to keep the unit off for at least 48+ hours to defrost. I had the customer sign the defrost waiver.. ; ordrng 1 W10843055 (Control) and 1 WPW10248595 (Baffle Motor) and 1 W11435997 (Evap Housing) and 1 W11457241 (Drain Pan) and 1 W11032800 (FC Evap Motor Harness) and 1 W10316760 (FC Thermistor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near New Braunfels, TX 78132
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not starting or heating, upon inspection found the face of the microwave had been bent inward due to a apparent drop during install. Spoke with Geham rep and instructed builder to replace. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Manor, TX 78653
Matthew
Job Details: 05/25/2021
"Arrived onsite for microwave not heating. Tested unit and unit is powering on but not heating. Unit has high voltage issue. Need to order and replace the Magnetron, capacitor and diode . Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78745
Leonardo
Job Details: 05/25/2021
Arrived on site to replace left front burner. Replaced burner test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Taylor, TX 76574
Wesley
Job Details: 05/25/2021
"Arrived onsite for scratch on fridge door, unit is now operating properly with new door and nameplate. All checks good. Advised customer on repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for washer tripping breaker. Upon arrival found unit control having no error codes and tripping when run. Replaced unit control and tested unit is now operating as designed. I could not get machine to repeat error. Job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBA
Near San Marcos, TX 78666
Andrew
Job Details: 05/25/2021
"Arrived on site to test unit for ice build up on bottom of FC. Found somebody pried aluminum drip pan on drain side upwards. Bow caused water to choose the least path of resistance, being opposite end of drain and leaking into FC. Removed ice and bent drip pan back into place, tested drain. Drain is not clogged. Also found top of evap cover is not secured into place and bent outwards causing huge gap. Customer stated brother tried working on it. Gap and bend in cover is preventing proper airflow into RC. No mounting points to properly secure. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS03
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose an oven that will not turn on. Found outlet behind oven broken causing no power connection. Advised homeowner on issue and electrician is needed to replace outlet or hardwire oven.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78721
Matthew
Job Details: 05/25/2021
Arrived onsite for freezer not keeping temperature. Upon inspection found frost buildup on evaporator cover. Removed buildup and found evaporator frozen over. Removed ice buildup and tested. Forced defrost and found heater is working. Unit has faulty control and thermistor. Replaced evaporator thermistor and control. Tested unit and unit is functioning properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/25/2021
"Arrived on site for washer filling to top of basket on all cycles. Customer stated they quit using the washer for a week and water level went back to normal. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and completed. Ran normal cycle to check water level. Spoke with customer on HE soap and suds. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Canyon Lake, TX 78132
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not closing correctly and not cooling in fridge. Upon inspection found the units return vents clogged with ice, cleared all ice, replaced both gasket and hinge. Found the hinge was glued with two extra pieces of metal to make up for a large separation in the lower cabinet plate, spoke with sterling at Techline and was instructed to order silicone and a door to fix issue. Sr # 7730842815Office to reschedule ; ordrng 1 SILICONE (SILICONE ) and 1 W10599396 (dor-fip)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Austin, TX 78750
David Z
Job Details: 05/25/2021
"Arrived on site to follow up on microwave that is making turntable noise. After removing the unit from the wall I gained access to the top and left side of unit I then replace the appliance manager and control. Tested unit via different microwave cycles 20+ times and found no abnormal noises or issues. Unit is fully operating as designed. Advised customer that unit has a stiff right interlock and door must be closed firmly, or similar issues can happen. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DIXHS00
Near Belton, TX 76513
Al
Job Details: 05/25/2021
Arrived on site and inspected dispenser issues.Found the aged unit has multiple issues thats causing the unit to continuously malfunction.I forcefully had to pull the ice container out of the unit and found there is a major air gaps creating the continuous issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Copperas Cove, TX 76522
Al
Job Details: 05/25/2021
Arrived back on site to install previously ordered freezer module.Removed and replaced and unit tested as designed to customers satisfaction.Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Seguin, TX 78155
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not starting and cleaning dishes, upon inspection found the unit wired correctly but the customer could not find breaker, located breaker with volt meter and reset, all functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Killeen, TX 76542
Al
Job Details: 05/25/2021
"Arrived on site and inspected refrigerator with apparent cooling issues.Found the temperatures were 0 and 38.Found the ice maker is cycling properly, but the customer had NEVER changed the filter in the unit.The water dispenses from the unit.Customer to purchase a filter for the unit.JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Temple, TX 76501
Jonathan M
Job Details: 05/25/2021
Arrived on site for arrange that won?t heat in the oven. Inspected unit and work area. Found the control board not even lit.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Florence, TX 76527
Tyler
Job Details: 05/25/2021
Arrived on site for dryer not turning on. Upon arrival found main control wasnt not receiving any power from terminal block. Upon tracing unit for power I found the main power supply outlet was barely giving 73 vac out of the 240 needed. Informed customer at this time it would be recommended to get an electrician to repair power supply before proceeding with dryer repairs.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Killeen, TX 76541
Al
Job Details: 05/25/2021
Arrived on site and inspected noises from the dryer.Confirmed the complaint and inspected the idler pulley and belt and confirmed the unusual noises were generating from the pulley.Removed and replaced it.Reassembled and unit tested as designed.Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fort Hood, TX 76544
Al
Job Details: 05/25/2021
"Arrived on site and tested the unit and once again the thermal fuse was blown.I photographed the customers vent run, which is approximately 2.5 feet upward into the ventilation.Customer continues to blown fuses due to the extra long ventilation hose, which is needed to connect properly.I photographed and attached the photos.Customer advised to simply leave the vent tube off to prevent the fuse from popping again.Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVQ01
Near Nolanville, TX 76559
Al
Job Details: 05/25/2021
Arrived on site and inspected French door refrigerator customer advised there was a recent power surge that deemed his unit useless.I confirmed that and removed and replaced the hv board and programmed the unit (1617).Also replaced the right hand ff gasket and used silicone to fill the obvious air gap on the lower right hand corner of the freezer compartment.Office granted authorization for parts.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Killeen, TX 76549
Al
Job Details: 05/25/2021
Arrived on site and inspected ice maker not making ice. Confirmed the complaint and attempted to reset the ice maker and it didnt work.Removed and replaced it.Also used my steamer to unclog the sheet of ice below the bottom storage drawer in the freezer compartment.JOB COMPLETE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Belton, TX 76513
Jonathan M
Job Details: 05/25/2021
Arrived on site for a refrigerator that has a loud fan noise. Inspected unit and work area. Confirmed customers complaint and replaced evaporator fan and use some sealant inside the refrigerator due to cabinet vibration. Tested unit and unit is now working as designed. Call complete.
We serviced a
GE DISHWASHER
Model GSD3220F00BB
Near Killeen, TX 76549
Tyler
Job Details: 05/25/2021
"Arrived on site for dishwasher still leaking after previously repaired. Upon arrival I ran a cycle on dishwasher and found unit filling with enough water. Also found unit agitating and draining well. During final rinse cycle I noticed unit had a small drip coming from motor and sump area. Upon further inspection I found unit was starting rust around sump, motor, and tub.
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Killeen, TX 76542
Tyler
Job Details: 05/25/2021
"Arrived on site for wall oven not allowing self clean to function. Upon arrival reconfirmed u it was heating up to temp during bake and broil, also found temp probed and other heating components such as t.o.d. Were functioning. In self cleaning mode I found the door latch, door latch control (sister control) were are also functioning and micro switches on latch were opening & closing connections were activated or deactivated. During self clean I found main control is showing unit is functioning correctly on display but main control is not sending any power to bake or broil elements
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Bertram, TX 78605
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose a dishwasher that will not drain. Found drain pump failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DQXFB01
Near Moody, TX 76557
Jonathan M
Job Details: 05/25/2021
Arrived on site for refrigerator that intermittently not cooling. Inspected unit and work area. The customer advised that the unit has been working for the last three days but twice in a row the unit has stopped cooling and immediately when they turn up the refrigerator temperature the unit will kick on and start cooling again. Took temperatures and found the freezer section sitting at -2?F in the refrigerator section sitting at 36?F. Spoke to SW and was advised that the issue is most likely with the thermostat. Replaced thermostat and tested unit. Unit kicked on and began to cool as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Austin, TX 78702
Jacob
Job Details: 05/25/2021
"Arrived onsite for unit not heating. Upon further inspection. Found that magnetron, capacitor and diode all needed to be replaced. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Briarcliff, TX 78669
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of unit making noise, found noise coming from the compressor, all fans running good, its an internal compressor noise.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78732
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of RC not cooling, found evaporator covered in ice ran thermistor tests in diagnostic mode, found evap thermistor was reading 44 degrees when in actuality it was around 8 degrees on evaporator. Found failed thermistor, ordering evap cover kit, RC defrost heater, and control boards. ; ordrng 1 W11127384 (RC defrost heater) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Wimberley, TX 78676
Andrew
Job Details: 05/25/2021
"Arrived on site to test unit for dryer not operating. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. No leaks detected. Job complete"
We serviced a
ELECTROLUX DRYER
Model EWMED70JIW2
Near Austin, TX 78703
Jacob
Job Details: 05/25/2021
"Arrived onsite for unit not heating. Up on further investigation, found that the heating element was no good. Replaced heater element. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Leander, TX 78641
Kayman
Job Details: 05/25/2021
Arrived onsite to install previously diagnosed parts. I installed the parts needed and the unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2021
"Arrived on site to inspect refrigerator water stain on front of unit. Upon further inspection, I found a water stain on the bottom portion l father FC door under the dispenser area. I tested the dispenser and found that once water was dispensed and the cup removed approximately 30 seconds later water dripped from the dispenser tubing area. I found calcium buildup on the separator where the tubing is locked in and holding water in that area. I removed and replaced the separator and retested and unit is operating as designed. Using my stainless steel cleaner, I attempted to remove the stain but due to the stain being the door too long, it has become etched into the door.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Jacob
Job Details: 05/25/2021
Arrived onsite to replace console to unit. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/25/2021
Arrived on site to replace previously ordered parts for oven. Replaced console and all is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Lou
Job Details: 05/25/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gasket and both front leveling feet and tested oven temps by using my multimeter and placing the thermal lead in the middle of the center rack and testing temps on Bake at 350 degrees. My preheat temps was 456. My next 5 readings were 320, 415, 320, 390, 316 for an average temp of 353 degrees. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for refrigerator not cooling. Upon arrival found RC at 56 degrees and FC at -14. Found unit air diffuser now allowing air through. Removed found damper working correctly but foamed open and frozen over. Cleared through and tested. Unit is now operating as designed. Spoke with customer on waiting 48 hours to allow RC to get proper temp.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78702
Jacob
Job Details: 05/25/2021
Arrived onsite to replace panel once again. Replaced panel. No issues at this. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 05/25/2021
Arrived on site to test unit for damaged on side. Found side to be cooktop and panel. Ordering new cooktop and new panel office to reschedule. ; ordrng 1 W11178791 (Cooktop) and 1 W11180283 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 05/25/2021
Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 05/25/2021
Arrived onsite for dishwasher leaking. Upon inspection I found no stored error codes. I ran through the test cycle and found all functions passed and no leaks or moisture anywhere under the unit or between the door panel. The unit is working as designed at this time and no leaks were detected during time of service. The leak may have been an intermittent sticking of the spray arm and the water shooting up to the reservoir but as of now no leaks. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78759
David Z
Job Details: 05/25/2021
Arrived on site to follow up with fridge not cooling. Upon arrival I checked temp to the RC and FC average temp of 40-42f in the RC and 14f in FC. On past visit replaced the UI as the RC thermistor is monitored by this UI. Replaced the RC Thermistor and control
We serviced a
JENN-AIR RANGE
Model JGD3536GS00
Near Austin, TX 78730
Kevin
Job Details: 05/24/2021
"Arrived on site and inspected cooktop and found it was never converted to propane, propane orifices are not on location and pre-ordered kit has not arrived yet. Do not reschedule call until propane orifice kit arrives.; O-emld tckt"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
Arrived on site for front right burner not lighting. Tested operation and attempted to gain access to spark igniter and found screws broken off in office holder. Will need to replace holder with burner head. Office to schedule appointment when ETA is available. Advised customer not to use front right burner until repair is completed.; ordrng 1 W11319683 (BURNER HEAD) and 1 W11337062 (ORIFICE HOLDER) and 6 W11447718 (BURNER HEAD SCREWS)s
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
Arrived on site for oven having error F2-E1. Performed diagnostics mode and verified fault code. Found fault code is for stuck key. Tested keys and found all responsive. Customer stated error will appear several times while cooking. Will need to replace UI and test operation. Spoke with customer on attempting to avoid steam on UI. Office to schedule appointment when ETA is available on part.; ordrng 1 W11449303 (CONSOLE )
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site to diagnose oven with no heat issue, upon arrival we placed unit into service diagnostics and found error code f9e0, showing miswired housing. Gained access to the terminal block and found that the line 2 and neutral were swapped, re-attached the lines the correct way and now the unit is clear of error codes, tested the functionality of the bake and other heating elements and now the unit is operating as designed. Job complete."
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC0FS3
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
She stated they found out it was an installation issue and are reaching out to the builder for service. Call complete.
We serviced a
MAYTAG OVEN
Model CWE9000BCE
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2021
UI worked a few weeks but started acting up recently.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2021
"Arrived on site for refrigerator that?s not dispensing ice. Inspected unit and work area. The customer advised the unit does not have an issue with dispensing ice but that the ice door underneath the dispenser does not always close causing ice to melt and frost build up inside the ice chute. Tested unit several times and could not replicate the issue. However, when holding back the ice door replicating an ice cube getting stuck, found the ice door sticking where it is and allowing warm air up into the icemaker area. Ordering separator and office will need to contact the customer about a return date due to limited availability of parts. ; ordrng 1 WPW10353552 (separator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089BEM01
Near Austin, TX 78704
Luis
Job Details: 05/24/2021
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Austin, TX 78723
Scott
Job Details: 05/24/2021
Arrived on site for tub filling with water when not in use . Found cold water valve not closing properly . Replaced valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LWG
Near Nolanville, TX 76559
Tyler
Job Details: 05/24/2021
Arrived on site for fridge leaking water out bottom right side. Upon arrival inspected rc and FC but found no evidence of water or leaking. After inspecting underneath compressor cabinet area I found the drip pan had bowed in half causing water to fall out on right side of unit and onto the floor. After customer approval I was able to make repair with new drip pan. Found afterward that unit will no longer allow water to drip onto flooring. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator not having a lot of ice production, upon arrival customer instructed us that the unit was making a weird noise in the freezer compartment and low ice production, as well as periodically slight condensation on items in the fridge compartment. Tested freezer compartment for temperature and found 9?, found frost build up in the refrigerator compartment. Tested refrigerator compartment for temperature and found 37? and the ice box compartment reading 24?. Checked ice box fan and found it to be operating intermittently. Put unit into test 38 for a manual defrost. Tested FC and RC thermistors, both operating as designed. Replaced the ice box fan and vacuumed the bottom of the fridge near the toe plate due to mass amounts of dog hair blocking the airflow, releveled the feet and put the unit back into place,unit is operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Austin, TX 78727
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose dishwasher that is not draining. Ran unit and drain was barely moving any water, and had standing water. Found drain pump hot. Drained unit with shop vac and replaced drain pump. Found unit draining, but still fairly slow. Vacuumed out drain lines. Didnt find any major obstructions. Advised customer to use some larger diameter hoses and extend the length to make sure they are not kinking at all. Unit does fully drain, unit now working as designed. No water leaks found. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2021
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested all burners on the cooktop and found the back left burner doesnt ignite. I inspected the spark module and found the ignitor not fully plugged into the module. Adjusted the connection and retested and unit is operating as designed. Made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 05/24/2021
"Arrived on site for no ice. Ran diagnostics E2 error code,icemaker lost position,ran harvest test failed,diagnosed unit will need a new icemaker. Installed a new icemaker power cycled unit ran harvest test passed,ran error test no errors,ran fill test passed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Lakeway, TX 78738
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit making noise when opening door and upper rack falling forward on its own. Found tub frame damage on right side near the hinge which broke the link. The tub and link kit need replacing, ordering parts. ; ordrng 1 W10681513 (Tub) and 1 W10158291 (Link kit) and 1 Cnote (Office to reschedule) and 1 Cnote (3 hour job)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78730
Kevin
Job Details: 05/24/2021
"Arrived on site and inspected washer and found F7E9 and F3E1 showing in diagnostics. Washer will not begin any cycle. Removed rear panel and found motor wiring is damaged/deteriorated. at minimum two technicians will be needed because it is stacked, and a new harness. Control board may be needed. There is no way to determine what else may have failed until this has been corrected. .; ordrng 1 W10746378 (Lower harness)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2021
"Arrived on site to inspect I machine not making proper ice. Upon further inspection, I found the unit with a slab of ice on the evaporator and could hear the reservoir pump pumping air due to no water in the reservoir. Placed the unit in diagnostics and tested and found the valve is not dispensing enough water into the reservoir which is causing the ice to not form correctly. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS4
Near Austin, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit not turning on, found unit was in a middle of a cycle when I arrived, I removed junction box and checked wires, unit tested good at time of service."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Nolanville, TX 76559
Tyler
Job Details: 05/24/2021
Arron site for washer not spinning wash plate correctly. Upon arrival found ui lights functioning and flashing randomly while unit was in stand by mode. Upon trying to enter diagnostics I failed multiple times to get ui to display that it had entered diagnostics mode. I also confirmed that washplate was completely stripped from gearcase shaft. I found oil caked along shaft. Also found main control was failing to proper actuate most commands given.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site to diagnose fridge condensation and freezer over freezing food. Customer informed that the food in the freezer compartment has been over freezing, put unit into service diagnostics and found thermistors testing good, all fans testing good and defrost testing good, put unit into basic defrost mode rather than global as we put it into global last visit. Found temperature extremes of 77? and -22? in the freezer compartment. We reached out to techline and advised them of the situation. They recommended replacing the gf2 board for the unit, we got sr#7730827844. Replaced the gf2 board per techline instruct and powered the unit back on, unit is operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 05/24/2021
Arrived on site replaced control. Plugged in each connection on control. Had voltage till again plugged in J8 and tripped breaker . Ran resistance checks and checked components .
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not allowing selections and always draining, upon inspection found the pressure triac shorted causing issue. Office to reschedule ; ordrng 1 W11498796 (CONTROL )"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Martindale, TX 78655
Andrew
Job Details: 05/24/2021
Arrived on site to test unit for not washing properly. Found shift actuator is not connected to splutch shifter preventing unit from shifting into agitate. Needing actuator to fix issue. Office to reschedule. ; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Austin, TX 78738
Robert
Job Details: 05/24/2021
Arrived on job for complaints of no ice. Found icemaker shorted. After replacement test operation icemaker completed cycle.