"Arrived on site to install previously diagnosed and ordered part. Due to the left FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258441"

"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged with the lid locked. Plugged the unit in and the control panel failed to respond. Gained access to the main control and found the diagnostics LED not flashing or coming on. Following the tech sheet, I removed and replaced the main control and was able to get the unit into diagnostics. I found error codes F6E3-miscommunication between HMI & ACU and F7E7-motor not reaching target RPMs. Cleared the codes and attempted to calibrate the unit and it failed. I manually tested agitation and spin and the unit continued to fail. I tilted the unit back to find the rotor bolt lying on the floor and the rotor loose from the stator (motor). I reattached the bolt and retested and the unit continued to fail. Following the tech sheet for the F7E7 error, I tested voltage at the control and got 121V. I checked ohms to the motor at the J3 connector and got 8ohms from J3-1 to J3-2 and no reading from J3-1 to J3-3. Tilted the unit back and tested the stator at the harness and fund the motor is good as its showing 8-10ohms. I tested continuity in the harness from the J3 brown to the brown wire wt the stator and it was good. I tested the black wire and found it good. When I tested the red wire, I found no continuity reading. When I removed the rotor, I found gearcase oil on the underside of the rotor (photo). I advised the customer of my findings. I am ordering the gearcase, slider, clutch, stator, and lower harness and scheduled return service for 07/25/24. Unit left unplugged for safety and no water leaks observed during service. Returning tech to replace the gearcase, slider and lower main harness and calibrate/test before replacing the stator & clutch. W11621180; ordrng 1 W11568984 (Lower main harness) and 1 W11568984 (Gearcase) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap thermistor, UI and hv control failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. Recommended the customer monitor the unit and allow it to cool for at least 24 hours before placing items inside. Job completed. W11558182, W11518204, WPW10384183"

"Arrived on site and replaced previously diagnosed compressor(W11686820), access port(W11506635) and UV filter drier(WPW10143759). System had a restriction and was unable to pinpoint. Ran nitrogen through system at 145psi and was able to push restriction out. Vacuumed system and held pressures for 20mins with no signs of leaks. Charged to specs with 51g of r600a. Unit working as designed. No leaks detected at this time. Job complete."

Arrived on site to test unit for error f3e1(pressure sensor signal). Found connection at control was not connected for pressure switch. Secured connection and completed diagnostics with no issues. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site with new parts for refrigerator not cooling, Removed shelves. Removed evaporator cover. Replaced fan assembly harness, replaced drain pan, and new screws, cover, and shim. Verified operation. Call complete. 67006425, W11457241, SHIM, W11087438, W11188493"

Arrived on site to install new su.p and motor assembly to resolve locked up wash motor. Installed sump and tested. Verified unit working as designed with no water leaks present. Parts used - W11025157.

"Arrived on site for washer not working. Water still in tub. Did not finish a cycle for cleaning a comforter. Found f9e1, f0e9. Unit does not start as its full of water. Inspected underneath and found wire broken to drain pump. It Pulled cover off pump. Will need harness, pump and control. Reset for fri am; ordrng 1 W11590868 (Harnesa) and 1 W11399437 (Drain pump)"

"Arrived,on site for leaking into refrigerator. Found drain pan was frozen over. Used steamer to clean and clear drain. Removed ice build up. Installed new tube for icemaker. Verified operation. Call complete"

"Arrived on site with new door gasket, replaced right side door gasket. Used heat gun to mold into place. Verified operation. Call complete."

Arrived on site for dishwasher door latch being very loud. Removed and level per dishwasher. Replaced latch. Verified operation. Normal sounds. Call complete. W11412299

"Arrived on site to test unit for not heating. Found bad cutoff fuse, replaced fuse(279816) and element(279838). Unit now working as designed. Job complete."

MED4500MW0 Arrived to inspect knob issue. I found the knob had failed and I performed all steps of Knob/Timer - SP W11693378 - Special Project S15110 - SP?W11708423 and installed the timer and knob. The unit resumed normal operation.

"WED4950HW0 Arrived to inspect no heat. I found the voltage supply to the unit was L1-N 124VAC, L2-N 124VAC and L1-L2 7VAC. During removal of the plug from the receptacle, the receptacle internally arced and tripped the breaker. I advised the customer to have the electrical circuit tested and the receptacle to be replaced. The customer will contact us if there are further issues, after the electrical supply is corrected."

"WFW560CHW4 Arrived to inspect leak. Initial inspection of the entire chassis showed no signs of leaks from the tub or water supply and drain. Several automatic test modes and also filling completely in manual test mode had no results. The tenant had reported the leak with only one type of load, a comforter. Excessive sudsing can easily occur with this type of load, due to very low oil content and the large surface area of the comforter. The excessive suds can then overflow on the lower air vent in the back and I did find touching the vent caused a strong odor of detergent to be detected on my hand. A large comforter can also cause undue pressure on the door and door gasket, also causing intermittent leaks. No leaks observed during service, operational test good."

"Arrived on site to test unit for not spinning and error f7e1(tachometer missing). Replaced control(W11621183), run cap(W11395618), actuator(W11481722) and motor(W11026785) with no improvement. Upon further inspection found molex to run cap had a red wire that was only connected by insulation. Removed molex and installed spade connection. Recommend lower harness and lid strike. Scheduled for 7-30. Customer needs end of day time frame. ; ordrng 2 W11457841 (Strike)s and 1 W11591637 (Lower harness)"

"WED4815EW1 Arrived to inspect door issue. I found the door had to be slammed excessively hard and would have led to damage. I was able to adjust the strike and add a small amount of MFG approved lubricant, fully correcting the issue. Operational test good."

On arrival verified complaint of leaking water valve. Replaced the water valve and corrected the first drip. After replacing valve found the second valve is leaking at a constant rate. Will need to order second valve. Water is turned off at the wall. Ordering water valve WPW10258562 ; ordrng 1 WPW10258562 (Water valve)

"WRS325SDHZ08 Arrived to inspect water issue. The customer advised upon arrival that cooling has also become a problem. Measuring temperatures, I found the RC 60 and the FC at 45, and the evaporator cover was coated in approximately 1 of frost. Inspecting further, I found the frost was fully filling the evaporator and that it was of a completely frost consistency, with no solid ice around any part of the defrost heater, denoting no defrost attempts. Due to the entire evaporator area being completely full of frost and not just blocking the intake, I suspected the issue was due to lack of defrost operation and not a longer-term air leak or short duration door ajar. The defrost thermistor circuit, tested at the control and also the lower unit R/H chassis connector, was at 4.3VDC and 53.6K-ohm, possible, due to the severe encasement of frost at the thermistor mounting location and denoting the circuit was intact. I contacted the MFG tech, Joe SR# 7739560282 and advised of my findings. The MFG tech recommended replacing the defrost thermistor and UI. After performing the replacement of the two parts and removing the ice, testing reveled the unit went into a defrost in user mode right after plugging it is, as is sometimes common with this machine and appears to be an indication the issue was resolved. No leaks observed during service."

"On arrival verified complaint of not spinning. Visual inspection of basket shows wobble. Inspection underneath shows GC leaking oil. Ran diag check and it wont get up to speed and the clutch is clicking. Recommend inner basket, gearcase, clutch, and stator as well as main for failed water level. Ordering W11178227 inner basket office to reschedule due to parts availability ; ordrng 1 W11178227 (Inner basket)"

"Arrived onsite for a refrigerator not cooling and another service company stated the compressor failed. The customer stated the previous company replaced multiple controls and now says the compressor failed. I tested the unit and verified 123VAC to the compressor but it draws 16 amps and trips the overload. I checked the windings and they were good. I used my test start device and had the same results. Ordering the compressor, drier, tube kit, and access valve. Office to RS.; O-emld tckt"

WTW4816FW3 Arrived to install previously ordered part. I removed and replaced the basket and tested. The noise presented in a video by the customer was corrected and the machine operated as designed. No leaks observed during service.

"Arrived on site for freezer not cooling. Upon arrival, inspected unit. Is hot in the box. Unit is powered on but there are no fans or compressor operating. Power cycled the unit and all components begin to operate. Unit is beginning to cool. No parts needed at this time. Job complete"

On arrival verified complaint of noise during spin. Found inner basket during spin is wobbling severely. Gearcase is not leaking oil but may need to be replaced. Splutch and belt look good. Actuator sounds normal. Ordering inner basket W11172199. Reschedule by office for part availability. ; ordrng 1 W11172199 (Inner basket)

Arrived onsite and found unit operating with failing dry times due to poor airflow. New build. Advised having duct inspected and cleared by builder. Dryer is otherwise operating as designed. No parts used.

"Arrived on site to replace previously diagnosed parts. Thawed evaporator coil, entered diagnostics to test all components. Compressor engaged, heater engaged, evaporator fan engaged and diffuser opened and closed properly. Replaced thermistor (WPW10384183) and main control (W11558182) as precautionary. After cycling power unit started cooling and producing an ideal frost pattern. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling. Upon arrival both cabins were room temperature and compressor was not running. Per customer unit has been silent for the last 6 days, no fan or compressor noise. Cycled power on the unit, compressor kicked on, checked amp draw, compressor is pulling 2.8 amps. After 10 minutes RC evaporator has developed an ideal frost pattern. Entered diagnostics and turned cooling on for FC, after 3 minutes visible frost pattern has started to develop and fingers are sticking to the coil loops. Unit is now cooling properly. Advised customer to monitor issue by placing a bottle of water into the FC, after frozen solid unit is safe to use. Customer also had a concern with the ice maker, cycled ice maker, ice maker completed harvest and filled but started leaking water. Will need to order an ice maker assembly and dual valve. Also recommend replacing control and UI. Ordering parts, no parts installed, rescheduled for 07/26.; ordrng 1 W11658802 (Icemaker) and 1 WPW10341329 (Dual valve)"

"Arrived on site to test unit for condensation and glass coming off, tested unit found that humidity control was not on causing excessive condensation on mullion, bottom RC drawer cover is broken and damper making a loud grinding noise both will need to be replaced on return visit, ordering parts rescheduled for 7/29 no parts installed ; ordrng 1 WPW10594329 (Damper) and 1 W10827015 (Cover)"

"Arrived on site to test unit for noise. Upon arrival customer provided voice memos of the sound. It is a metal on metal vibration sound whenever compressor is activated. Removed back panel and inspected area, found clip from start device loose on the floor, resecured start device. Placed back panel without tightening with screws, vibration occurred on the right side, removed panel and found access valve was not bent into the cavity far enough. Access valve was just slightly touching the back panel causing a loud vibrating noise. Bent in the access valve and any tubing close to the back panel. Vibrating noise has been eliminated. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for no ice production. Tried to run a harvest cycle, ice maker would not harvest. Removed assembly and tested incoming voltage, IM is receiving proper voltage and tray has ice cubes in it but will not harvest. Replaced ice maker (W11700250) and tested, unit is now harvesting and filling properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace harness with terminal block. Replaced harness, tested unit, unit through error code f1e0 for internal board failure. Ordering control. Office to reschedule. Used W11432194; ordrng 1 W11342871 (Control)"

"Arrived on site to test unit for not cooling and clicking noise, tested unit found compressor shutting down on thermal, replaced start device and tested, unit is now running as designed, advised customer to monitor for the next 24 hours , if compressor shuts down again, then a sealed system will be required no leaks detected job completed installed WPW10197428"

"Arrived on site to test unit for not heating, tested unit found shorted heating element and cutoffs, replaced and tested unit is now running as designed, job complete installed 279838, 279816"

"For a washing machine that is not spitting out clothes. Inspected unit and work area. The customer stated that the issue initially started where the washing machine would not start a cycle. They said that it wouldnt wash on any settings. They said that after a while, the unit started to work But did not spin out their clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test and found the unit working and operating as designed until it got the spin portion of the cycle. I found that the basket would not turn. I test the unit in regular cycles and found that the unit was not starting any cycles or spinning the basket. I went ahead and replace the control and tested the unit. I still had the same issue indicating a failure with the motor. Ordering parts and rescheduled the customer to 7/30. W11550649; ordrng 1 W11550649 (Control) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

Arrived onsite for washer leaking water. On inspection found the over suds tube had soap coming out. I grabbed the detergent and saw that it was not HE soap. Informed the customer that it had to be HE detergent to keep the soap suds down so they do not come out the over sud tube. The customer will get HE soap to use. No parts were installed.

"Arrived on site to inspect unit for having dent on left door. Upon closer inspection found dent, replaced door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW11026355"

"Arrived on site. Replaced both optics emitter and receiver control,powered unit on ran diagnostics optics reading correctly,ran harvest passed,ran fill test passed. Used w10870822,w10898445"

"Arrived on site for dishwasher not draining. Removed bottom panel. Ran diagnostics and found no error codes. All components working as designed, advised customer it drains into the disposal. If disposal is full then it cannot drain properly. Advised to run disposal before running unit . Call complete."

"Arrived on site for Icemaker randomly stopping for days and then will work again. Temps are -1 and 38. Unit passed icemaker test. No errors. Phone didnt work. Had to leave and Called Techline.possible bad freezer thermistor or fill tube heater position. Should be 22.8 kohms at zero. 14.3 k ohms. 7739559768. Will return with new sensor and fill tube heater. Will need to check condenser for air flow. Also ui again since it stopped making noise, Reset for fri am. ; ordrng 1 W11603851 (Harness with thermistor) and 1 W11087201 (Fill tube heater) and 1 W11634312 (Ui)"

"Arrived on site to follow up on ice machine that was only producing tiny ice cubes / slabs. When I checked the unit I found the low side at 6psi, high side at 86 psi, which felt like a low charge. I replaced the control to resolve the fill issues which has been resolved. I evacuated the system and vacuumed down. I noticed my pump struggling to get a full pulldown. After a few minutes it did fully vacuum. I charged to spec and ran. Unit was acting like there may be a restriction and still was not hitting proper pressures. I evacuated and vacuumed down again. Unit still felt like it may be restricted but did come down again. I charged the unit to spec and tested. I found the slab is producing sooner, but will need more time to be sure. If customer is still experiencing issues, a new compressor may be needed along with nitrogen to remove any potential restrictions. Customer advised to follow up if production size doesn't improve. Parts used - W11034363."

Arrived on site to diagnose dishwasher with noisy left side hinge. Tested unit and confirmed noise coming from left hinge. Found the friction pad squeaking on the hinge. Replaced both friction pads. Advised customer can use a tiny bit of lubricant if noise returns. Parts used 2x WP8268961.

"Arrived on site to diagnose dishwasher beeping and not running. Examined unit and found the tub banged in on the rear right lower corner, with a split seam. Ordering new tub to resolve. Office to schedule when parts arrive. ; ordrng 1 W11120458 (Tub)"

Arrived on site to replace vent / damaged chimney cover. Removed and replaced due to a slight warp visible from the front. Verified proper fitment. Builder had caulked the chimney to the ceiling and will need to recaulk it. Unit working as designed at this time. Call completed. Parts used - W11417192.

Arrived on site to diagnose microwave with light out. Customer clarified it was the hood light and not the cavity light. I removed the bulb cover and the bulb dropped out. Bulb was not secured in the socket at factory. Reinstalled bulb and tested. Verified lights working as designed. No parts needed. Repair completed.

Arrived on site to inspect dishwasher leaking. Upon visual inspection found sump assembly to be lifted and no making a seal causing water to leak from tub. Sump assembly was missing one locking tab most likely came off during shipping or installation resulting in poor seal . Replaced sump assembly and tested unit. Unit is working as designed. No leaks observed after service. W11613570

Arrived on site to install previously diagnosed and ordered parts per previous tech. I replaced the inlet valve and flow meter. Ran a test and unit is operating as designed. No water leaks observed during service. W11434044. W11535094

Arrived on site to inspect dishwasher not cleaning dishes properly. Upon seeing further inspection placed unit into diagnostic showing error 4-3 and 7-1. Ran a diagnostic cycle and found the wash motor to be faulty. Motor is receiving proper voltage but motor had seized. I replaced the sump assembly and retested the unit. Unit is operating as designed and no water leaks observed during service. W11613480

Arrived on site to inspect dryer not not starting. Upon further inspection found dryer has power and proper voltage but will not start. Gained access to the inside and found the door switch was disconnected. Reconnected door switch and re-tested unit. Unit is operating as designed (photo of dryer operating) No parts installed.

Arrived on site to install previously ordered parts. Installed HV control board. Upon installation found the condenser to have heavy coverage from dust and lint. Cleaned the coils and reassembled the unit. Advised customer to monitor ice production for the next 48 hours. No water leaks observed during service. WPW10589837

"Arrived on site ,replaced filter head ,dual valve and rear valve W11482383, W11482025 W11482384 ,Also add some foil tape to IM fill tube . Ran harvest and fill. All checked normal. Ice maker is getting proper amount of water . No water leaks detected at time of service . Job complete"

"Arrived on site to diagnose ice machine not producing any ice. Tested unit and found no water entering. I replaced the valve and that got the water flow back. Once I had the unit running, I found the drain pump was not running at all. I removed the pump and found it full of sediment and seized. Replaced the drain pump and ran unit. Verified everything working properly with a new valve and drain. Parts used - W11542868, W10897719."

"Arrived on site for leaking water. Upon arrival,inspected unit. Ice container is full of ice and valve is not weeping. Found entire base of Fc is covered in ice as well as drip pan is frozen over. Need to order drain tube and request 2 men to help maneuver unit on newly installed wooden floors. Office to reschedule ; ordrng 1 2314064 (Drain tube)"

Arrived on site to test unit for microwave interior light not coming on. Test unit and found bad light lamp. Ordering lamp and fuse and control board and light transformer. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11238401 (Light transformer) and 1 W10886919 (Lamp) and 1 W11325603 (Control board)

"Arrived on site to replace control and encoder assembly. Replaced control and encoder assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627517 W11627516"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. Used 4 W11632139AUTHO S84638; used 4 W11632139 (Led module) from stock"

WRS325SDHZ08 Arrived on site to replace ordered parts. Proceeded to replace W11671282 auger motor and WPW10169511 coupling. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

Arrived on site for washer leaking . Ran diagnostics got 8-1 error code . Ran test 12 . Unit slow to drain . Filled unit up 1/2 way . Found drain hose twisted in back . Hose leaking and not sitting on connection properly . Cant get twist out of hose . Ordering external hose . May need to replace drain pump due to working too hard to drain. No water leaks found inside or from bellow . Set return 7/26 . ; ordrng 1 W11551765 (External drain hose)

"Arrived on site for washer banging. Found f0e3. Found damage to left side of cabinet. Found external pan broken in rear. Ran diagnostics test and all components passed. Inspected underneath and found no evidence of oil. Removed reroute and plastic teeth look worn. Advised customer to connect to wifi for software updates. Ordering new cabinet, rotor and returning with suspension. Office will call to schedule. Unit is up stairs. ; ordrng 1 W10677266 (Cabinet) and 1 W11260238 (Rotor) and 1 Extraman (Extra man) and 1 Extratime (Extra time)"

Arrived on site for vent vibrating. Found unit vibrating really loud on all 3 settings. Tightened mountings . Low and medium sound better . Ordering blower motor .set return 7/26; schdld next appmnt for 7/26 FRI !

Arrived at Apt 3112 for leaking from dispenser. Removed dispenser control. Replaced dispenser door. Verified operation. Call complete.

Arrived on site to inspect refrigerator fc not cooling. FC is 1 degree. Upon further inspection placed unit in diagnostics to check error codes. No error codes showing. Compressor and fans operating as designed. Customer advised that everything has been working fine for the passed few days and she thinks the door was not fully closed. Advised customer to make sure to open and close door from carpenter to make sure doors are aligned. No water leaks observed during service. No parts used during service

Arrived on site to inspect dishwasher with error code F8E4. Upon further inspection found some water in the drip tray. Proceeded to run a test to find source of water overflow. Could not replicate to overflow. No damage to seals or tub observed. Upon further inspection found the drain hose installed without a high loop. Instructed customer on proper detergent use. If problem persists we will need to gain access to the whole exterior of the machine. In the current state the unit in sitting below the floor level snd cannot be removed without altering the hardwood floor. Unit would have to made accessible if return visit is required. No water leaked observed during service. No parts used.

Arrived on site for ice machine that has stopped producing ice. Upon initial inspection found that the drain cap was loose. I tightened the cap so I could proceed with diagnostics. I placed the unit into diagnostics and ran through all functions. All functions tested good. Placed unit in consumer mode and ran a test cycle. Monitored all functions throughout the test cycle and all functions are operating without issues and unit made its first batch of ice. Customer will monitor production for 24 to 48hr. No water leaked observed during service. No parts used.

"Arrived on site to inspect ice maker not producing ice. Upon initial inspection found the water supply to be fairly weak. I removed the water filter and observed the water flow. I was able to reestablish the water flow to its normal operation after removing filter. I continued to monitor the functions of the ice machine. All functions are operating as designed. I advised the customer to monitor the iceproduction for the next 2 days before installing a new filter. I advised that if the new filter continues to restrict water flow, then advised customer to call back. No water leaks observed during service. No parts used"

"WTW500CMW0 Arrived on site for unit slowly filling. Upon arrival, customer stated the unit never filled with water. Proceeded to test water from the home and has good pressure. Proceeded to replace W11627513 water valve assy. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

"WCG55US0HS05 Arrived on site for gas smell and cooktop not igniting. Upon arrival, found no voltage present on the designated outlet (photo attached). Customer stated the gas smell is present because spark module was not igniting. Ran extension cord to a working outlet and now unit is functioning as designed. Spoke with Lucretia from Safety SR# 7739515827 to document issue. No parts replaced"

"Arrived on site to inspect unit for gas leak.used bubble solution to inspect various connection points of gas line, pictures included. Found no visible signs of gas leak. Waited 10 minutes to see if any type of gas smell was coming from unit. Confirmed burners igniting and burning correctly, picture included. Confirmed bake element was igniting all orifice holes and operating correctly, picture included. Slight smell wen bake first started, vent fan on speed one dissipated smell within 30 seconds as vent is designed to do and the slight smell is completely normal at beginning of cycle whether it be burners or bake a slight smell will be present which is why vents are required by code. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to replace actuator with correct actuator. Error codes f7e7, f7e6, f7e1 present. Cleared codes replaced actuator, tested unit, unit through error f7e1 again. Replaced control, tested unit, unit ran through diagnostic cycle as designed. No leaks present at this time. Job complete. USED W11567712 W11481722"

"Arrived on site to inspect unit for not spinning. Upon arrival found units stuck on spin cycle. Placed unit into diagnostic cycle during agitating unit just buzzed didnt actually spin wash plate. Found gearcase slipped up causing unit to not shift or engage properly. Replaced gearcase, tested unit, still heard buzzing inspected capacitor again unit checks out but found wire loose will need to order harness and return. Rescheduled for 7/25 USEDW11454372; ordrng 1 W11665968 (Hadness)"

Arrived on site to inspect unit for broken door gasket. Upon closer inspection found gasket ripping apart found gasket brought was mismatching color asked customer whether she would be fine with mismatched door gaskets. Customer requested to order correct parts. Will need to order gaskets and return. Rescheduled for 7/29; ordrng 2 W10830162 (GREY GASKET)s and 1 W11556926 (Icemaker) and 1 W11024089 (Fan motor) and 1 W11524655 (Valve)

Arrived on site to inspect unit for not igniting burners. Upon closer inspection found terminal wires at front right burner had shorted need to order burner and harness. Rescheduled for 7/29 NO PARTS USED; ordrng 1 W11596058 (Right harness cooktop) and 1 W11047722 (Front right burner) and 1 WP3149400 (Infinite switch front right burner)

"Arrived on site to inspect not for not filling with enough water and clothes coming out dry. Upon closer inspection found calcium build up on hot water valve replaced housing assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627513"

"Arrived on site to test unit for unit giving F8E0 error code slow speed fan. Test unit and found blower locked up not turning correctly. Also found F1E1 appliance manager error, replaced blower and control board test unit by heating to 350? after replaced both parts. Unit pre heated to 350? no error codes found. Job complete. W11598119. W11261167"

Arrived on site to test unit for unit leaking from left front of the unit. Test unit and found unit is not leveled and leaning left and that where customer said water was coming from. Leveled unit and removed front door panel and started unit to test for any leaks. Ran unit for 20-30 minutes no leaks present at this time. Job complete. NO PARTS USED.

"Arrived on site to replace previously diagnosed part. Replaced main harness (W11568999) and tested unit, bake element is now receiving 240V and pulling 10.4 amps. Unit is now running as designed, job complete."

"Arrived to a range with defective side trim. Replaced part #s w10761018 door trim left wp355214 two screws , w10761014 door trim right tested product range door works as its designed.cal complete"

Arrived on site to test unit for little/no ice. Found no stored error codes. Ice maker completed harvest. Ice maker fan engaging. Ice maker filled properly. Found control not reading ice level sensors proper. Recommend control and pressure regulator with line kit. No parts replaced at this time. Scheduled for 07/24. ; ordrng 1 W11224256 (Control) and 1 W10786952 (Pressure valve) and 1 8212547RP (Line kit)

Arrived onsite and found unit operating with failed ice production. Found frozen fill spout. Thawed fill spout to repair. Found slow ice production. No errors. Ran 57 and 45 and found base functions operating as designed. All checks good. Advised customer on findings. No parts

Arrived onsite to replace previously diagnosed parts. I replaced the door handle and the right hand door gasket. After replacing the door gasket I used my heat gun to smooth out the wrinkles to ensure a good seal. The door gasket is sealing and the handle is snug. Call complete. INSTALLED W10830274 GASKET AND W11045125 HANDLE.

Arrived on site for a range that has no power. Inspected unit and work area. The customer advise that the cooktop works but that the control does not power on. He has check to make sure that there is voltage going to the unit. I did confirm the customers complaint and found proper voltage and polarity. I replaced the control and tested the unit. I found the unit power on and activate both bake and broil elements. The unit is now working and operating as designed. Call complete. W11620481.

On arrival verified complaint of leaking water. Found drain hose was sitting on the floor. Put drain hose back in pipe and secured with zip tie as best I could. Drain and water lines are far apart. Advised customer of improper install and potential of drain hose coming back out. Pictures are in quick pics and customer signed the water and improper install waivers. Ran diag mode and filled with water. Confirmed no water is leaking anymore. Ran all components and unit is working correctly job complete no parts installed.

"Spoke to TL 7739542549. Advised of RF LF and LRburners no longer operating after replacing LF valve 2x and holder orifice. Unit was converted to LP. Advised to order all gas parts for possible debris in gas lines as well as possible bad regulator. Ordering regulator W11590292, gas-tubing W11628651, manifold assy incl valves W11509597, LR orifice tubing W11590060, RR tubing W11590248, LF tubing W11590058, RF tubing W11590059, and conversion spuds W11620555 office to reschedule due to parts availability. Will need to verifiy supply flow as well. ; ordrng 1 W11590292 (Regulator) and 1 W11628651 (Gas-tubing) and 1 W11509597 (Manifold assy) and 1 W11590060 (LR orifice tubing) and 1 W11590248 (RR orifice tubing) and 1 W11590058 (LF orifice tubing) and 1 W11590059 (RF orifice tubing) and 1 W11620555 (Conversion kit)"

"Arrived onsite for front panel with a dent. On inspection the dent was on the very far left side. Installed a new panel onto the unit. I tested the burners and 4 out of 6 had issues igniting, adjusted all the burners and now they are igniting on the 2 to 3 spark. The cooktop is operating as designed and no gas leaks detected during service. W11634759"

"Arrived on site to diagnose refrigerator that has condensation in multiple places. Customer showed me that the vertical mullion and the mullion above the pull out middle drawer had a lot of condensation in them. I measured the humidity in the room and found it sits between 63 - 71%. The unit is in a utility room with a vent that does not directly blow on it, and is about 3 or so feet from the garage door. Called tech line who advised to turn on the mullion heaters to 100%, and turn off sensor mode. I set mullion heaters to 100% on, and advised that the conditions of this room are more humid than the other fridge in the house, which was at 60% or less humidity. Mullion heaters being on should fully resolve issues. No parts needed. Call completed."

On arrival verified complaint of no connecting to WiFi. Console stalls out attempting to connect to WiFi. Using Mw or Ov causes Conley to have a power loss error but no actual power loss. Recommend replacing console for these issues. Ordering W11600321 console SS. Reschedule for 7/29 ; ordrng 1 WP4449751 (Oven thrmst-fix) and 1 W11600321 (Console SS) and 1 W11568584 (Mw thrmst-fix)

"Arrived on site to install damaged door. Upon arrival, I removed and replaced the right RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher that is flashing an error code while in use. Inspected unit and work area. The customer advise. The unit has been flashing an F6 E1 (UI cannot hear the ACU) error code when the unit is in use. The customer also advised that the water at his house has been shut off from the city due to work on a water line. I ran into into diagnostics and confirmed that error code. The customer also explained that the screen top of the user interface is not secured and is allowing water to accumulate in the user interface area. He was able to pull back the top of the consul, indicating an issue. I went ahead and replaced the user interface, control, and console. Due to no water supply, I was unable to run the unit for a diagnostic check, but did find the unit was turning on and operational. Advise the customer to contact us back if any other issues persist. Call complete. W11460962, W11460908, and W11506011."

On arrival verified complaint of not cooling. On arrival unit is currently cooling. Both FC product temp (0) and RC (37) are correct. No signs of frost or excess moisture. Fc evap had full frost pattern. All fans are working and no clicking sound could be heard. Unit is currently working as designed. No leaks detected during service and no parts installed. Job complete.

"Arrived on site for a range that is getting really hot when the oven is used. Inspected unit and work area. The customer explained that the cooktop on the left-hand side specifically is getting really hot whenever that she uses the oven and it is hot enough to wear. It almost burns her. I did advise the customer that on the left-hand side of the cooktop, is where the oven vent out through and can cause this issue. I referenced service pointer W11544031 for surface temperature limits and showed her that this will happen especially if she uses the oven for extended periods of time. I did advise her that it will not affect the functionality of the machine, but to be careful around that venting area when in use. The unit is working and operating as design. Call complete. No parts were installed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the tub and tested the unit. I found the unit work and operate as designed with no leaks present during operation. Call complete. W11409866

"Arrived on site to test unit for lights not working, tested unit found only a couple of lights working, replaced all aLED lights per service pointer and tested unit is now running as designed, no leaks detected job complete installed 4 kits of W11632139"

Arrived on site to test unit for no power. Test outlet and outlet getting 120v. Checked connection at junction box and found black wire going to the unit is loose from black wire coming in with voltage. Secured connection test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for unit over sudsing. Test unit and found unit has to many suds even when no soap. Turned in in to fill up and drain unit multiple times to get rid of old soap. Advised customer to run hot water at the sink to help the unit get hot water faster. Also advised customer to use normal cycle. Job complete no leaks present at this time. NO PARTS USED.

"Arrived onsite and found unit nuissance tripping afci/gfci breaker. Not tripping during test with outlet tester. Correct voltage and polarity. Advised customer that the afci;gfci breaker is not compatible with the design of the washer and its possible that a new breaker of the same design may not trip as often but compatibility calls for non afci, gfci breakers. No parts."

"Arrived onsite and replaced broken knob and burner head. Unit is now set up and operating as designed. All checks good. W11620567, W11475513"

"Arrived on site for wall oven tripping breaker . Ran diagnostics got 9-0 error code . Elecectrican replaced breaker . Deleted error codes . Ran preheat . All checked normal. No tripping ,no new error code. No parts installed . Job complete"

Arrived onsite and found unit operating with failed ice production. Found facia broken door fallen off. Returning with facia. Also cleared frozen fill spout. Unit runs fine in diagnostics. No parts used. ; ordrng 1 W11637688 (Facia)

Arrived on site to test unit for unit not washing. Testing and found unit filling with water but no water circulating. Found wash motor getting power but not coming on. Replaced sump and motor test unit and unit test good job complete. W11613480

"Arrived on site for water dripping from dispenser . Every time water is dispensed water is dripping from dispenser tip. Redid all connections and adjusted dispenser tip under ui. Removed filter and no dripping. When filter is in place , Got it down to just a few drips . Ordering filter head . No parts installed. Set return 7/26; ordrng 1 W11162041 (Filter head)"

Arrived on site for ice maker not making a lot of or not making ice . Ran diagnostics couldnt get IM to harvest. Not getting any led light on optical sensor . Followed service pointer W11660066. Ordering optics . Too late to call Techline line . Set return . 7/26 . No parts installed ; ordrng 1 W11629974 (Emitter board)