Service History 464

Near Harker Heights, TX 76548
Jonathan M
Job Details: 09/30/2020
FREEZER FRIGIDAIRE FFFH20F2QWC "Arrived on site for a freezer that is not closing properly. Inspected unit and work area. Confirmed customers complaint that the door would not shut and stay sealed. Inspected unit and found fairly decent dent on bottom hinge corner on the right side (See photos). It appears that the hinge is crooked at the bottom and not flush with the cabinet causing this issue. Customer advised that she had another company come out to work on missing it prior and the prior technician had used a hammer on the unit in several spots to try to get the unit to close properly. Due to damage on the frame, I called Frigidaire tech line and spoke to Demoris SR# 83954525. He advised that based on the cabinet damage and hinge not sitting flush against the front liner, the door would not close properly.
Near Killeen, TX 76543
Al
Job Details: 09/30/2020
DRYER ROPER RED4516FW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the thermostat was not connected at all causing the unit not to heat.Plugged he connector in and unit began heating as designed.Issue photographed in SD.Customer satisfied.Job complete
Near Austin, TX 78741
Jacob
Job Details: 09/30/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating correctly. Customer said that they would dry on low temperature because they felt that med and high temperatures would make the unit too hot. Tested unit. Found the unit is working as designed. Did let them know of issues possibly in the wall for any kind of blockage for the vent, customer needs to call builder of vent company. Called Techline to report findings. Agreed that low or no temperature setting for drying is not recommended depending on the size of the load or type clothes being put in the unit. Got sr#7728924381. No issues at this time. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL ET9FTTXLQ10 Arrived on site to install previous diagnosed part. I gained access to the control and replaced new. I jumped the defrost heater and found it coming on. Job complete.
Near San Marcos, TX 78666
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Found oil on compressor weld joints. Replaced compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Austin, TX 78723
Matthew
Job Details: 09/30/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for calibration and flame level on LR burner. Adjusted burner and does not shut off when set to low anymore. Temperature was recorded at 309 when set to 350. Calibration to plus 30. Recorded high of 348 when set to 350, did not get any higher,low of 317. Unit is cycling through temperatures, temps are off. Need to order sensor and control. Office to reschedule. ; ordrng 1 W10833885 (sensor) and 1 W10885069 (cntrl-elec)"
Near Georgetown, TX 78628
Cliff
Job Details: 09/30/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site to replace control for refrigerator. Replaced part and tested unit. All test good at this time. No water hooked up to unit at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0AS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF310PAAS4 "Arrived on site to test unit for not heating. Found error code F7E1(no heat). Customer stated it takes a long time for hot water to reach anything. Advised customer to purge cold water from faucet before starting dishwasher. Erased error code. Verified heater is still working. Tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is not responding to controls. Tested unit and found control panel not reacting properly. Performed factory reset on panel and tested unit. All is working properly at this time.
Near Austin, TX 78744
Robert
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite to test unit for unit not cooling, test unit found compressor toggling, found faulty start device causing unit to not function properly, replaced start device, test unit, unit working properly, unit cooling correctly, job complete."
Near Mustang Ridge, TX 78610
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Diagnosed a defective compressor and starter,removed defective compressor,installed a new compressor,drier and starter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near San Marcos, TX 78666
Richard
Job Details: 09/30/2020
DRYER WHIRLPOOL WED8800YC0 "Arrived onsite for the dryer with a squeaky noise. During testing found that the idler pulley was the cause of the noise. Upon inspection found that drive belt is worn and the blower belt is worn. Also found that the velvet on the drum was coming apart. for pulley, belts, drum. Ordering parts and office to schedule. ; ordrng 1 W10549614 (drum) and 1 WP8544742 (belt) and 1 WP8547157 (belt) and 1 WPW10547292 (pulley-idr)"
Near Austin, TX 78723
Matthew
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for oven not turning on. Tested unit and found open fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining and getting F9E1. I could hear something lodged inside the drain motor as it attempted to drain. I removed the bottom cover to ensure nothing looked wrong. I then wiggled the drain motor to see if I could hear anything inside. Ran diagnostics and after two seconds whatever was lodged in the drain motor went through to the sink drain. Tried looking for item in the sink but it was already gone. Ran diagnostics a second time and no error codes came up after drain motor is free and clear. Job completed.
Near Temple, TX 76502
Jonathan M
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator that’s leaking at the bottom. Inspected unit and work area. Customer advised that she did notice there was ice chips coming from the icemaker when dispensing ice but also noticed that it was still leaking at the bottom front part of the liner even when the icemaker was turned off. Round bottom gasket not sealing properly on the liner causing frost buildup on the bottom part of the refrigerator and dripping onto the freezer bottom. Attempted to re-seal gasket and found gasket was pulling away from the liner. Ordering new door and office will need to contact customer about replacement once we have an ETA on the part.; ordrng 1 LW11258441 (FREEZER DOOR)
Near Austin, TX 78748
Kevin
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and inspected washer and found save error code F8E1, customer is experiencing wash cycle stopping in the middle. Ran a diagnostic cycle and incoming water for hot and cold is good, took a short video and sent to DW. Washer completed diagnostic cycle without any error codes. Inspected pressure hose and sensor and both checked good. Inspected control board and found some residue on it. Showed customer all findings and the elective at this time to replace control board.
Near Austin, TX 78747
Leonardo
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
Near Austin, TX 78729
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker not cycling due to ice preventing the arms from moving. I could feel the heater coming on. I freed the ice and jumped the ice maker. The ice maker cycle d and filled with water. I spoke to the customer about the repair. I told the customer to watch the ice maker for 48;hours, if it doesn’t cycle and make ice the ice maker wpw10300022 itself will need to be replaced.
Near Austin, TX 78705
Scott
Job Details: 09/30/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site ,replaced motor ,seal kit , pads , blower wheel had broken fin .Will need to order another blower wheel . Call to set return ; ordrng 1 W11327190 (wheel)"
Near Pflugerville, TX 78660
David S
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived in site to install previous diagnosed parts. I gained access to the UI console and replaced new. I powered the unit and verified that it is turning on properly. I gained access to the main control and replaced new. I reinstalled the unit into the cabinet, and powered it back on. I reset then time and date. I made sure the MAC address and said code populated properly. I put the unit into a bake cycle and listened to for abnormal sounds. None were heard during the preheat cycle or when the unit was turned off. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
WASHER MAYTAG MHW5500FW Arrived onsite for washer not draining properly. Upon inspection and while in diagnostics I found a stored error code for long drain. I engaged the drain pump and it had a buzzing sound and I could tell it was having trouble pumping water to the drain in the wall. I accessed the drain pump and found a dryer sheet inside the pump filter. I reassembled the pump and re tested. The pump is now working as designed and no leaks were detected during time of repair.
Near Taylor, TX 76574
Andy
Job Details: 09/30/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer burning smell, not draining properly and loose panel. Tested and inspected unit and found improper drain hose (See SD-QUICKPIC) hose is way too long and kinked not allowing water to flow and over working drain pump. Also found loose panel due to failed console clip. Removed failed part and replaced with new. No water leaks present at time of service."
Near Georgetown, TX 78628
Tyler
Job Details: 09/30/2020
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was not spinning the water out of the clothes all the way during every cycle according to customer. Upon arrival I ran a diagnostic check on the unit twice and the first summer rain and there are no error codes so I ran a test cycle to see how each individual phase of the washer was functioning. I found that during the low medium and high spin cycles the main control sending the proper voltage to the gear case and motor but if weight was applied to the washing machine in the tub then the gear case would not be able to spin the water out all the way.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power to dishwasher. Installed UI and dishwasher turned on. Ran through diagnostics with no error codes. No leaks detected. Job completed.
Near Austin, TX 78756
Scott
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for torn bellow and exsive shaking . Found bellow ripped in couple places around door placement . Checked shocks ,shipping pins ,leveling ,and draining normally . With service pointer ,recommends changing acu . ,bellow ,acu .; ordrng 1 W11322905 (cntrl-elec)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit unplugged. I plugged it in and the drain pump automatically came on. I attempted to cancel it out, but the unit failed. I placed the unit in diagnostics and it showed error code F3E1, the same error ode from previous service. I cleared the code and attempted to continue with testing and the unit failed. Following the tech sheet, I tested the water level switch and it was good. I tested continuity to the harness and it was good and I tested VDC at the main control and got 5VDC. I replaced the sensor and attempted to test again and it continued to fail. I removed and replaced the main control and tested and the unit operated as designed. When the cold water valve was on, I found the water flow was very slow (F8E1 from previous service call). I advised the customer of my findings and I removed and replaced the valve and retested. Unit is operating as designed. No water le
Near Coupland, TX 78615
Andy
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for ice at bottom of ice bin. Called tech line and spoke with TJ (SR# 7728731424) Made aware of issues. What was done and found. Was instructed to replace plate and separator due to air coming in from ice door. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10347055 (plate) and 1 W10836794 (separator) and 1 WPW10606117 (door-ice)
Near Austin, TX 78750
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for filter housing not sitting properly. I inspected the unit and work area. I found the filter housing bracket not seated properly. I removed the filter housing bracket and reseated it. The filter housing is now sitting flush and remains closed. Job complete.
Near Austin, TX 78734
David Z
Job Details: 09/30/2020
COOKTOP WHIRLPOOL SCS3617RS01 "Arrived on site to diagnose cooktop that had a small fire. Performed diagnosis on unit. Pulled switch covers off and found charred wire and igniter switch, fire source. Unit would need a new harness. Hardware on unit is rusted out and would need to be drilled out or snapped off.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply issue"
Near Georgetown, TX 78633
James
Job Details: 09/30/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and found failed part is knob has melted. Customer very concerned about valve as well. Unit will need front right burner valve and knob to repair. ; ordrng 1 W10859922 (valve-gas) and 1 W11366438 (KNOB)
Near Taylor, TX 76574
Andy
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site to install previously diagnosed drain tube. Removed failed part and replaced with new and removed all ice buildup. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
David Z
Job Details: 09/30/2020
COOKTOP WHIRLPOOL KCED606GBL00 "Arrived on site to diagnose left front burner that was not fully heating. Found inner element working, but outer was not.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of unit not heating, found failed ignitor, I replaced ignitor, unit tested good."
Near Hutto, TX 78634
Andy
Job Details: 09/30/2020
RANGE JENN-AIR JDRP536HL00 "Arrived on site to install previously diagnosed LO spuds, burner head and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service"
Near Lakeway, TX 78734
David Z
Job Details: 09/30/2020
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site to install lightbulb to resolve no light in microwave. Installed new bulb and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Luis
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for defective ice in and shaft installed new shafts and ice bin,tested ice dispenser unit working as designed."
Near Austin, TX 78746
Matthew
Job Details: 09/30/2020
ICE MACHINE WHIRLPOOL GI15NFRXB0 "Arrived onsite for ice maker stopping ice production and making noise. Tested unit and found that ice production cycle is working. According to customer fills to about 1/4 of the bin then stops. Put unit in diagnostics and found shorted evaporator thermistor (Previously customer also experienced an over production of ice which may be faulty bin thermistor). Did not hear any noise issues but customer says it happens after it’s running for several hours.
Near Manor, TX 78653
Andy
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for refrigerator making noise. Tested and inspected unit and found condenser rattling. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s not getting the clothes dry unless multiple cycles are run and the vent has been cleared. I tested the dryer temp at the outlet with the vent removed on high heat and found the temp cycling between 129-174 degrees in a timely manner. I attached the flex vent hose and tested the temps finding the temperature dropping very slowly indicating the vent pipe in the home was still restricted. I found the roof cap almost completely plugged with lint and took a photo to show the customer. I referred the customer the dryer vent wizard to get the duct clean.
Near Leander, TX 78641
Kayman
Job Details: 09/30/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite for RF burner issue. Only getting hot on medium or high setting no melt or low. Upon inspection I found the unit will need a new RF switch. Ordering Switch (WPW10222828) burner (WP8273994 ). ; ordrng 1 WP8273994 (elmnt-surf) and 1 WPW10222828 (switch-inf)
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite for dishwasher leaking from underneath. While in diagnostics I noticed the diverter on the sump started leaking. I advised the customer of my findings and recommended replacing the sump and motor assembly. I replaced the sump assembly and re tested the unit. Unit is working as designed and no leaks were detected during time of service. I advised the customer monitor the unit for a few days to make sure no leaks arise. Job complete.
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for not making ice . Ran diagnostics , all checked normal . Found condenser fan not running . Call to set return ; ordrng 1 W10124096 (fan,motor)"
Near , TX 78640
Richard
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher tripping breaker. Ran diagnostics and found error code F5E1 door switch stuck open and error code F6E2 fill valve electrical issue. Ordering door switch and fill valve and control. Office to schedule ; ordrng 1 W11175771 (valve-inlt) and 1 WPW10653840 (door latch)
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Removed failed heater and ice maker, installed new. Performed diagnostics mode and tested fill cycle. Tested voltage to fill tube and facia heater. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for flames burning orange. All burners except power burner were set just a bit too high. Power burner is not adjustable. Adjusted set screws under four other knobs to regulate the flow to even out flames to solid blue. All four burners had nice blue burn patterns after adjustment. Job complete.
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
WASHER MAYTAG MVWB865GC0 Arrived onsite for a washer that’s not turning on and none of the buttons respond. I found 5VDC to the console and it would not power up at first but after resetting power it came on but none of the selections or the speaker would work. I replaced the console and tested. I found the door lock not working. I tested the door lock and found voltage bleeding by from the control when it should have been 0VDC. The control will need to be replaced again. Upon further inspection of the door lock assembly I found the white wire in the harness bare at the molex connector by the control. I suspect this could be grounding out or causing excessive amperage causing the controls to fail. The lock needs to be replaced also. Ordering parts authorization & W10861642 latch.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10861642 (latch)
Near Austin, TX 78731
Matthew
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW560CHW2 Arrived onsite to replace damaged washer door. See SD pic. Replaced outer door panel. Job complete.
Near Austin, TX 78730
David Z
Job Details: 09/30/2020
OVEN JENN-AIR JJW2827DS01 "Arrived on site to diagnose double oven with error. Found F2E1 error for stuck key. Need to replace console to resolve. Ordering new console. Office to reschedule when we have shipping info for console. ; ordrng 1 W11236899 (console)"
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KSCS25INSS01 "Arrived on site for no ice . Found valve had been dripping and had filled cup on IM and had frozen up . Ordering ice maker and valve . .; ordrng 1 2198597 (icemaker assy) and 1 W10247725 (water valve asm)"
Near Taylor, TX 76574
Andy
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site for refrigerator not making ice again. Tested and inspected unit and found failed level sensor. Ordering needed part. Also ordering ice maker and water valve in case needed. No water leaks present at time of service.; ordrng 1 2198597 (icemaker assy) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10408179 (water vavle asm) and 1 W10757851 (optic bd set ref)
Near Seguin, TX 78155
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site for no cool. Pierce flow side pressure reading -25 found oil on suction line,removed drier,found leak at cap tube called tech support
Near Buda, TX 78610
Leonardo
Job Details: 09/30/2020
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for LF burner not igniting. Replaced burner head with ignitor test unit and unit test good job complete.
Near Austin, TX 78748
Leonardo
Job Details: 09/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for glass broken. Found front glass outer door broken. Will need to order new glass outer door office to reschedule ; ordrng 1 W11176456 (GLASS OUTER DOOR)
Near Leander, TX 78641
Tommy
Job Details: 09/30/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for dryer not heating, found unit voltage was good. Tested heater continuity found it was good but noticed it was a lose connection replugged unit and tested, unit tested good. Job Completed."
Near Lakeway, TX 78734
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of right door damaged, I replaced door, unit tested good."
Near Cedar Park, TX 78613
Paul
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the tub and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 09/30/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for the washer not working properly. Installed new new control board and during testing the door latch worked and when testing the drain pump it blew the control board. Will need to replace lower harness ,control board, drain pump. Ordering parts and office to schedule ; ordrng 1 W11130936 (HARNESS) and 1 W11419171 (CONTROL) and 1 W11478526 (UI)"
Near Austin, TX 78738
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Arrived on site to replace bi metal and timer, after replacing, unit tested good,
Near Austin, TX 78735
Kevin
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS "Arrived on site and inspected refrigerator and found ice drawer sometimes is not pulled forward by magnet on freezer door. This can’t be adjusted magnet does not have a different setting. Refrigerator is operating as best as possible, job complete"
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite for unit not powering on. Tested unit. Unit did not power on. Unit was not getting 240v. Let builder know of issue. Builder was aware of the issue. No other issues at this time. Job complete
Near Austin, TX 78753
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WFE510S0HB1 Arrived on site to diagnose a range that is not heating. Tested unit and found failed control board. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
VENTHOOD UNKNOWN UXT4030ADS2 Arrived onsite for unit not powering on. Tested unit. Found that the wire mesh filter was pushed up into the fan. Took off wire filter. Fixed the mesh. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78750
Tommy
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW97HEXW2 "Arrived onsite for previously diagnosed parts. Found I was incorrect in my ordering ordered MCU I need ACU, reordering and required customer see SD quick pic. Office to reschedule.; ordrng 1 SEENOTE (OFFICE TO RESCHEDULE ) and 1 WPW10442138 (CONTROL)"
Near Pflugerville, TX 78660
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for for frost build up in the freezer. I inspected the unit and work area. I found the brackets pulling the freezer door closed. I found the gasket in good condition. I removed the old door and replaced with new. I installed the gasket from the old door. I inspected the door and found it sealing properly. Job complete.
Near Austin, TX 78739
Kevin
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 Arrived on site and inspected refrigerator and found frost pattern is bad sent pics to LM and he requested returning with evaporator and compressor. Could not find any sign of a refrigerant leak near compressor or evaporator.; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (EVAPORATOR )
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave cavity scratch. Lightly sanded scratch. Taped around area to be painted. Sprayed a very light coat over scratch. Removed tape. Requested that customer not use the microwave for 6 hours to allow the paint to properly adhere. Job complete.
Near Austin, TX 78749
Jacob
Job Details: 09/30/2020
DRYER MAYTAG LDE5910ACW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78726
Tommy
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived onsite for previously diagnosed parts. Upon arrival removed cabinets to get to evap thermistor rc, replaced and wiring in new thermistor to rc. Tested rc thermistor, tested good, Job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Right on site for a refrigerator door gasket that was not sealing properly. Upon arrival I found that the right side fresh food section door had a tear in the gasket and needs to be replaced. The gasket we were sent out with is unfortunately not the correct gasket to the door and is also a different color we will need to order the new gray colored fresh food right side door gasket. Office to reschedule due to Part being out of stock; ordrng 1 W10917313 (gasket-dor)
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
FREEZER WHIRLPOOL WRF535SWHZ02 "Arrived onsite for a refrigerator with a no ice condition. I found no voltage to the icemaker because the door switch was stuck. I was able to free up the switch actuator and the icemaker went into a harvest, dumped the ice in the mold, and filled with water. I explained to the customer that if it happens again the FC light switch will need to be replaced. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of no ice production, found e5 error code in test 56, found failed ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78756
Scott
Job Details: 09/30/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site ,replaced UI control and ribbon harnes . Control covered Tested unit and all checked normal . No gas leaks detected at time of service. Job complete"
Near Granger, TX 76530
Andy
Job Details: 09/30/2020
WASHER MAYTAG MVWB725BW0 Arrived on site for washer lid lock issue. Tested and inspected unit and found failed lid latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78733
Matthew
Job Details: 09/30/2020
DRYER WHIRLPOOL WED92HEFW0 "Arrived onsite for dryer not drying. Tested unit and found broken heating element. Accessed element housing, replaced element and retested unit. Unit is functioning properly. Job complete."
Near Austin, TX 78750
David Z
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install new freezer door to resolve moisture issue. Installed new door as well as gasket, and also used silicon to seal liner and cabinet. Customer said icemaker stopped working as well. Found a couple cubes wedged in the bail arm. Removed cubes and unit finished cycling and filled. All is working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found vent not opening and closing. Found wax motor on vent has failed. Installed new and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door for refrigerator. Replace door and lower hinge and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of loud noise and water dispenser not working, found noise coming from valve, and filter head was faulty. I replaced filter head and valve.
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer wedding previously diagnosed valve. After installing parts I ran a diagnostics test cycle plus a normal quick cycle to ensure washer was working ok. Everything is functioning as designed call complete. No leaks before during or after repair.
Near Leander, TX 78641
Tommy
Job Details: 09/30/2020
MICROWAVE AMANA AMV2307PFS4 Arrived onsite for microwave making popping sound. Upon arrival found the unit was operating as designed and sound was the damper opening and closing as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Bake Cycle Not Working - Has Power - Wall Oven - PRE-ID Bake Element. Oven had no power when I arrived. Spoke with customer and they explained they had a thunderstorm and that’s when it stopped working. Checked voltage and no power was coming into the oven. Replaced control and UI due to electric surge created inside the machine during thunderstorm. Customer will call an electrician to repair the breaker and oven should power up as designed. Job complete.
Near Volente, TX 78641
Paul
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator not making ice and water leaking from the ice bucket. Upon arrival ms stated the unit started working again. Ms stated the FC was cold and the icemaker was making ice again. I checked the FC temp and found it reaching set point. I found the ice bin full of ice. Ms stated when the issue happened the product in the FC started sweating and the ice in the ice bucket started melting. I tested the thermistors and all the fans and found them all working as designed. I ran service test 4 and found the unit working as designed. I power cycled the unit to reset all the controls and to see how the unit would respond and found that after the unit powered up the FC went into a short defrost. I advised the customer to get some thermometers to put in the compartments to monitor the actual temperatures. I also went over with the customer how the unit operated switching between the compartments and when the fans would be running so
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for sound from console not working. Tested unit. Found that no sound when pushing buttons on console. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete
Near , TX 78641
Lou
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW8620HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and dispenser assembly failures, I removed and replaced the console and dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they had an electrician inspect the GFCI breakers and were advised that the breakers are weak and will trip."
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for refrigerator tripping breaker intermittently. Upon inspection I found the unit correctly operating with correct temps and making ice. I tested the windings at the compressor and amp draw. All tests passed. I unplugged the start device and plugged it back in and the compressor or condenser would not come on. I found no voltage coming from the unit to the start device but voltage going in from the wall. I accessed the control box and pushed on the compressor relay connector and the compressor and condenser powered on. I am ordering a control box assembly for repair (W11353813) ; ordrng 1 W11353813 (CONTROL BOX )
Near Austin, TX 78746
Matthew
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 "Arrived onsite for refrigerator running louder than normal. Tested unit temps at 0 (freezer) and 37(RF). No indication of excessive noise on arrival but after leaving unit open for a white to inspect ice dispenser, could tell that compressor kicked on to cool down (non excessive). Customer was having issues with ice dispenser. Tested dispenser and found that the pad would open the door and send signal to dispense but the motor would not engage. Will need to replace ice dispenser motor. Office to reschedule ; ordrng 1 W10271509 (motor)"
Near Martindale, TX 78655
Richard
Job Details: 09/30/2020
COOKTOP JENN-AIR JGCP548WP02 Arrived onsite for the griddle not working . Wires hanging out. Unplugged unit and removed panel and replaced the griddle harness and put panel back on and plugged unit back in. Griddle tested good. And all burners tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not producing ice, replaced the back control per service notice. Tested for all functions and found no issues. Complete"
Near The Hills, TX 78738
Robert
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to test unit for unit door not holding position and top rack stops not staying in place, test unit found pads damaged and rack stops broken, replaced pads and stops, test unit, unit working properly, job complete."
Near Austin, TX 78734
David Z
Job Details: 09/30/2020
COOKTOP KITCHENAID KGCU467VSS01 arrived on site to install new ignition module for front left burner. Verified gas was off on arrival. Removed cooktop for from counter and replaced module. Reassembled and rested and found all burner are igniting. All is working as designed at this time. Call complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with green flickering light at beginning of wash cycle. Upon diagnostics I found the unit working as designed. I explained that the light will flash if the door is left open for an amount of time during the wash cycle and you have to hold start to re engage the unit to wash. I noticed the door falling and I found a hinge spring had come detached. I reattached. I advised customer to keep an eye on the unit over the next few weeks and if the green light begins to flicker mid cycle without leaving the door open it will most likely need a control and console. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to install previously diagnosed parts. I heat formed and installed the new gasket ( still some wrinkles ) as I was going to install the mullion I noticed it was badly scratched. The customer would like to monitor the unit to see if the new gaskets helps with the condensation.
Near Austin, TX 78747
Kevin
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5500BW0 "Arrived on site and inspected washer and did not find any saved error codes. Ran all functions in manual diagnostic cycle and everything passed. Ran calibration cycle and it completed properly. Found a coin on the edge of the wash plate and removed it. Took video of washer agitating and spinning and sent to DW,job complete."
Near Austin, TX 78730
Paul
Job Details: 09/30/2020
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC rails, door, and gasket. I heated the gasket and got it to form to the chassis. I explained to the customer to not open the door for a few hours to allow the gasket time to get cold and keep its shape. Call complete."
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that when the unit was delivered and plugged in, it began to make a loud noise coming from the compressor. I plugged the unit in and after a few minutes, the compressor ramped up to max speed and began to make a loud vibration noise. I advised the customer that it was normal and would stop once the fridge compartments were cooled. After approximately 15-20 mins, the noise stopped. Also found the nameplate badly damaged. I am ordering the nameplate and D2C to have it shipped to the customer. No water leaks observed during service, job completed.; ordrng 1 W10839793D2C (nameplate)"
Near Austin, TX 78758
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WGG745S0FS00 Arrived on site to replace valve for rain. Replace parts and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Temple, TX 76502
Jonathan M
Job Details: 09/30/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that had a gasket ripped off. Inspected unit and worked area. Found door gasket stripped and broken off door. Replaced door gasket and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 09/30/2020
DRYER GE DCVH640EJ0WW Arrived on site to install previously diagnosed parts causing a grinding noise within dryer. Upon disassembly of the unit in accessing the front panel of the dryer to replace the glides as well as plastic housing assembly I found the Bottom half of the air duct plastic assembly that helps the bottom of the drum rotate smoothly in place was shattered. We will also named to return with the lower air duct/glide assembly in order to complete repair. ; ordrng 1 WE14M119 (air duct asm)