Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not turning off and light issues, upon inspection found the customer did not know the fan kicked on to cool cab. Customer had intermittent issues with UI. Ordering UI. Office to reschedule ; ordrng 1 W11105007 (UI)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. While in diagnostics placed in high speed spin and noise was present. Removed belt and placed in another high speed spin and noise was gone. Ordering drive belt to return and complete the repair. ; ordrng 1 W11239857 (Belt)
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
DISHWASHER GE GDF570SSJ0SS Arrived on site and installed new control. Tested operation and found wash motor ran for 45 seconds then shut off. Ohmed motor and found motor winding open causing failure. Unit will need wash motor to repair. ; ordrng 1 WD26X23258 (pump wash kit)
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon arrival found unit heater wire was reading as open. Ordering new door and bringing back new ice maker. Office to reschedule due to part availability.; ordrng 1 LW11026427 (Freezer door)
Near Manor, TX 78653
Matthew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived onsite for refrigerator section freezing food. Ran diagnostics and found that all had passed but when checking the RC thermistor, it was out of range. Replaced diffuser assembly that included thermistor. Replaced control as well. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher top rack falling off. Upon inspection found retaining clips had come off. Re secured clips, tested unit and unit is functioning properly. Job complete ."
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER MAYTAG MVW6200KW0 "Arrived on site and found hot and cold water are swapped, after correcting them ran a diagnostic cycle and washer is operating normally at this time. Customer is experiencing a very intermittent noise that was not duplicated on this visit. Requested that they take a video the next time they hear it To aid diagnosis. Video can then be sent to office to determine what parts need to be prescreen. Job complete"
Near Austin, TX 78752
Luis
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not producing ice. Measured temperature in RC at 14°. Performed diagnostics mode and checked ice maker fault codes and found E0 for none. Ran harvest cycle and found cycling. Ran fill cycle and found supply line frozen. Found customer did not flush unit after replacing water filter. Ran fill tube heater and found working. Removed supply line and thawed out added insulation around fill tube. Ran fill cycle to ice maker and all tested good. No water leaks detected during service. Allow 24 to 48 hours for normal ice production.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/14/2021
DRYER SAMSUNG DV36J4000EW/A3 Arrived on job for complaints of no heat. Found heater open. After replacement test operation.
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
WASHER MAYTAG MVW7230HC0 Arrived on site to diagnose a washer that is making unusual noise. Found coin stuck between washplate and basket. Removed coin and tested unit found all is working properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
David Z
Job Details: 01/14/2021
COOKTOP JENN-AIR JGCP536WP01 "Arrived on site to diagnose a cooktop that is sparking slowly when burners are on. I tested the unit and the front left burner is the only one causing the burners to click and try and ignite. Found service pointer W10540279-A which applies to this exact issue. Service pointer has an updated burner head which corrects a grounding issue. Ordering burner head to resolve since I could not recreate on any other burners. Please note - unit is caulked in / silicon into the countertop. I advised the customer that they would need to unseal it before I come back if the burner head does not resolve, and that I would not cut into the sealant. Ordering burner head to resolve. Office to schedule when we can get burner head.; ordrng 1 W11106799 (burnr-head)"
Near Manchaca, TX 78652
Richard
Job Details: 01/14/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for the dryer making a screeching noise during operation. During testing found that that the idler pulley and belt were causing the issue. Used repair kit and replaced belt and pulley and dryer tested good and noise is gone. Complete
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced with new. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site poor trying performance and dishwasher. Ran diagnostics no error codes, heater element is coming on at the end. Customer is using rinse aid. Increased rinse aid level to wash. Recommend trying this first , if call back order dispenser .
Near Austin, TX 78722
Matthew
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WML75011HZ8 "Arrived onsite for microwave making buzzing noise and not heating. Upon inspection found unit has high voltage issues. Need to replace mag, capacitor and diode. Bringing prescreened parts as well. Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11402082 (MAGNETRON )"
Near Leander, TX 78641
Justin
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed part. Cycled power off and installed new control. Cycled power back on and unit is now working as designed. Call complete.
Near Austin, TX 78702
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool removed evaporator cover found oil leaked from evaporator where thermistor clips to evaporator,due to leak oil caused plastic on housing,cover and drip pan to break and become brittle ordering cover,drip pan,and housing ; ordrng 1 WPW10469927 (Housing) and 1 W11457241 (Drip pan) and 1 W11211387 (Cover)"
Near Waco, TX 76712
Jonathan M
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 "Arrived on site for a washing machine that is filling in with water. Inspected unit and work area. Customer advised that he had a couple sheets and blankets in his washer that were soaked at the end of his cycle and when he ran the unit through a drain and spin, he unit filled with water after the unit was shaking and moving the unit. He advised he cancelled the cycle and tried again and it did the same thing. He was thinking the issue was with a control problem allowing water in. I did advise to him that if the load is off-balance, it would basically not complete the final spin in the normal cycle. I advised putting the unit into a drain and spin and going into an off-balance situation would also create the unit to try to fill with water and try to re-balance the clothes. I did advise if it was unable to re-balance the clothes, and was off-balance again and the cycle, the unit would not finish out the cycle. The valve is not leaking when the unit is off or
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the UI not responding correctly. Replaced UI and tested for functions. Complete"
Near Leander, TX 78641
Wesley
Job Details: 01/14/2021
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite and found unit will need adjusters. Using s code provision for parts. Ordering adjuster kit. Office to reschedule when part arrival is established. ; ordrng 2 W10712394 (adjuster)s
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation. Found long fill error. Tested valves and found no cold water dispensing. Tested voltage to valve and found to be good. Tested solenoid and found solenoid windings read open on cold fill valve. Office to schedule return services due to part availability ; ordrng 1 W11168740 (valve)
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FFSS2315TP0 Arrived on site to diagnose a refrigerator that is making knocking sound. Tested unit and found refrigerant line frosting all the way back to compressor indicating unit is overcharged. Corrected charge and unit and all is now working properly. No leaks were found at time of service.
Near Austin, TX 78729
David Z
Job Details: 01/14/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer making noise. Ran unit in high speed spin and could hear screaming from bottom of unit. Removed cover and don don’t belt shavings. Belt is slipping and screeching. Splutch cam has indents from the slipping belt. Ordering belt, splutch kit, and motor to resolve. Office to reschedule when we can get belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to inspect washer for not starting, upon inspection found the washer working to specs, checked all functions and found no issues. Latch worked.
Near Driftwood, TX 78619
Robert
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor 120v but not working. Will need sump and motor to complete. ; ordrng 1 W11416362 (PUMP AND MOTOR )
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for range oven not working. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Gained access to terminal block and found L2 burnt. Removed terminal block and installed new. Repaired wire harness and assembled. Tested operation. All tested good."
Near Round Rock, TX 78681
David S
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I inspected the unit and work area. I did a temp test on the freezer and found it at 14 degrees. I gained access to the freezer evaporator and found an ice ball on the cap tube and no frost pattern in the evaporator. I am ordering a sealed system to complete the repair. I am ordering rc evaporator, fc evaporator, compressor, uv dryer, access valve and 3 hours. The office will reschedule. ; ordrng 1 3HOURS (3 HOURS ) and 1 8201675 (compressor) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"
Near Whitney, TX 76692
Jonathan M
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Customer advised that they had a drainage issue with the dishwasher that they cleared and ever since that they have had problems with the dishwasher heating. Please do unit and service diagnostics and found an F7 E1 (no heat), F6 E4 (float switch open), and F2 E1 (UI stuck key) error codes. Cleared error codes and tested unit. Unit ran as designed and begin heating. Checked drain hose going to the garbage disposal and found no loop at the garbage disposal. I advise the customer that they may have an issue with the unit backfilling. Advise them to create a bigger loop for that and unit is running as designed. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
COOKTOP WHIRLPOOL KGCU467VSS01 Arrived on site for cooktop continually sparking. I inspected the unit and work area. I found when the cooktop is heated up it is starting to spark on its own. I found service pointer W10540279-A. I am ordering parts needed for service pointer. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11106799 (burnr-head)s
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for Upper Rack Concerns - Dishwasher. Found left side rack wheel had separated from the adjuster rack. Installed new adjuster racks on both left and right sides. Rack rolling in and out as designed. No leaks detected. Job completed.
Near Meadowlakes, TX 78654
Wesley
Job Details: 01/14/2021
RANGE WHIRLPOOL WOS51EC0HS01 Arrived onsite and found symptoms indicating failing console. Unit fan could be activated in diagnostics. Reset unit with hard reset. Tested for fan speed error again. Unit performed properly. Putting console on order to repair. ; ordrng 1 W11296171 (console)
Near Austin, TX 78727
Scott
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for control not responding to commands . Replaced jazz control . After programming new control,. All checked normal . Unit is in the garage not hooked up to water . No water leaks detected at time of service. Job complete."
Near Austin, TX 78752
Matthew
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Upon further inspection found orf-holder to have a crack. Replaced with new, tested and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78704
Jacob
Job Details: 01/14/2021
WASHER MAYTAG MVWx655DW1 Arrived onsite for unit shutting off during spin cycle. Lid lock and unlock issues and shifter fault. Erased codes. Tested unit. Found that tub is very shaky and and took a while to stop. The latch was working perfectly. Upon further investigation. Found that the gear case and tub and possibly actuator needed to be replaced.
Near Paige, TX 78659
Andy
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID n/a Arrived on site for refrigerator beeping and not cooling properly. Tested and inspected unit and found failed evaporator fan. Ordering needed part. Office to schedule return trip. Advised customer to turn off unit until repairs are done. .; ordrng 1 8201589 (fan motor) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Georgetown, TX 78626
Tommy
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher rack falling out. Upon arrival found unit adjusters broken as well as stop damaged. Removed and replaced adjusters and damaged right stop. Replaced right stop. Tested unit. Found unit now operating as designed. Job Completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site for range not working properly. Tested and inspected unit and found house voltage issues. Unit is getting no voltage from L2 to ground. Instructed customer that he will need electrician to fix voltage issues.
Near Waco, TX 76705
Jonathan M
Job Details: 01/14/2021
WASHER WHIRLPOOL MVWB835DW2 Arrived on site for a unit that is showing an OFB error code ad is leaking. Inspected unit and work area. Please do it in service diagnostics and found an F0 E5 (OFB off balance load) error code. Ran unit through an auto test in the unit ran as designed. Had the customer test a small load in a rinse and spin setting. Unit filled and agitated and went to a spin. Unit ran as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/14/2021
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all of the burners and found the front right ignitor was not seated correctly and all flames were too high with orange tips. I adjusted the front right burner ignitor and it is igniting correctly. I adjusted the flames to the burners. I advised the customer that due to the air purifier operating, next to the cooktop, it is causing the flames to have orange tips. Any humidifier or purifier will cause the flames to go orange.
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found left side of fresh food section freezing. Found damper not closing properly allowing freezer air to leak into fresh food section.Installed new damper and tested operation. Unit tests good. Job complete
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and sent dishwasher into a diagnostic cycle and found wash motor is not running properly. A new sump and motor will be needed to correct washer operation. No water leaks from connections at time of service.; ordrng 1 W11085683 (Sump and motor) and 1 WPW10469574 (Vent assembly)
Near Belton, TX 76513
Tyler
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FSS00
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator making loud noise. I put unit into diagnostics mode and tested air baffle. The baffle made loud rattle noise and could hear it struggle. Will need to replace and order baffle motor. Office to reschedule.; ordrng 1 W11164593 (BAFFLE MOTOR)
Near Austin, TX 78703
Jacob
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived onsite for unit not freezing inside the unit. Checked from pattern on the unit, frost pattern was not consistent and even. Submitted sealed system check list. Sealed system is the issue.
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
DISHWASHER JENN-AIR JDB3610AWX Arrived on site for dishwasher not washing. I inspected the unit and work area. I found removed the spray arm and filter I found both completely clogged with calcium deposits. I cleaned the filter and the spray arm. I ran a cycle and found the unit still not spraying. I recommend replacing the pump motor and the spray arms.
Near Austin, TX 78738
Robert
Job Details: 01/14/2021
MICROWAVE GE JE2160SF02 Arrived on job to replace previously diagnosed part. After replacement test operation light working properly.
Near Austin, TX 78744
Leonardo
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for burners not working. Test unit and found all burners not coming on. Test for power and found black wire melted at terminal block. Will order new terminal block and new harness. Advised customer he will need to buy new power cord due to black wire on power cord melted too. Office to reschedule. ; ordrng 1 W11432194 (MAIN HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
Near Mustang Ridge, TX 78610
Jacob
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit making a noise. Customer showed the video. Heard loud noise. Waited for unit to start up. Unit started up to cool and the noise was very loud. Heard noise coming from the heater coils below. Found that sound pad had fallen off. Put sound pad back on and wedged in between. No noise at this time. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace fill tube. Upon attempting to replace fill tube. Fill tube will not go any further. Ordered parts. Office to reschedule ; ordrng 1 W10849517 (dor-fip) and 1 W11099340 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed, but had too much suds in the drum. I pulled the unit out onto my oven dolly and checked the air trap, hose and sensor and all were clean. I checked the load & go settings and they were incorrect. I reset the settings and retested. When the unit was draining, I could hear the pump making a loud rattling noise. I removed the filter and found old coins and lint in the filter. Removed the debris and placed the filter back in the pump and retested in a normal load. Unit is operating as designed. I recommended that the customer run the unit in a normal wash with cold water to get the suds out and then do a normal load. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to install previous diagnose part. I installed a new control box. I gained access to the evaporator thermistor and foil taped and zip tied the thermistor into the correct position. Job complete.
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DC3 Arrived onsite and customer obtained part concession while on site. Installed control. Symptom unchanged. Ordering the console to complete repair.
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
REFRIGERATOR GE PFE29PSDASS Arrived onsite for previously diagnosed parts. Upon arrival installed new duct door motor and spring and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78741
Kevin
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 "Arrived on site and customer is experiencing squealing during the spin cycle. washer is in a shed Exposed to the elements but is covered from rain. Sound washer is very unlevel, took pictures. Inspected gearcase and Found some residue from the belt rubbing onto cam pulley. Removed cam kit and inspected actuator and found leaves and twigs inside gearcase. Leaves and twigs are blocking optical sensor on actuator. cleared them out and replaced actuator and now when washer spins it squeals for a few seconds and then stops and runs properly.
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site for downdraft not staying in up position. Tested operation and found working as designed. Gained access to drive motor and switches. Tested operation while motor gears. Found all working. Tested several more times and work each time. Informed customer to hold button for 2 to 3 second when raising up or down as user care guide states. All tested good.
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found oven door handle is damaged, replaced door handle and it is now correct, job complete"
Near Austin, TX 78758
Scott
Job Details: 01/14/2021
DRYER WHIRLPOOL WED560LHW0 "Arrived on site , add sound kit and padded motor mount . Dryer noise has gone down . No lint build up at time of service. Job complete."
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and found unit making ice. Customer wants valve replaced due to calcium build up in valve assembly. Installed new valve and tested for leaks. Unit tests good. Job complete
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator making a loud noise. I activate both fans and diffuser on unit and heard no noise. I unplugged and plugged the unit back in allowing compressor to turn on and heard loud rattle coming from back of unit. The customer said that was the noise. Upon further inspection I found low side tube was rattling agains compressor and water lines. I put pads around tubing and adjusted water lines with zip tie and found unit is now working as designed. Call complete.
Near Austin, TX 78748
Richard
Job Details: 01/14/2021
COOKTOP GE CHP9530SJ2SS "Arrived onsite for the cooktop LR,LF burners not working. During testing found that the customer replaced the generator board on the left side and burners still dont work. Called GE tech line and we found that there is a communication issue with left and right generator boards induction kit and display board will need to be replaced. Complete"
Near Austin, TX 78748
Richard
Job Details: 01/14/2021
OVEN WHIRLPOOL RBD245PDB Arrived onsite for the oven not turning off. During testing found that the control is causing the issue.
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to install previously diagnosed parts. Cycled power off and installed control and vent. Turned unit back on and put into diagnostics mode. Ran a test cycle and unit was working as designed. Put 7nit into normal cycle for a few minutes to make sure it started and ran, it worked as designed. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite to replace right hand door to unit having scratches. Looked at door. Saw that door had scratches. Replaced door. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
FREEZER WHIRLPOOL WRF535SMHB01 "Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling issues was frost building up in freezer as freezer was not sealing correctly. Found unit freezer door was slightly bowed and unit gasket was damaged. Ordering both office to reschedule due to part availability. ; ordrng 1 W10436252 (Gasket), ordrd 1 12977878BQ (Freezer door)"
Near Austin, TX 78754
Matthew
Job Details: 01/14/2021
RANGE AMANA AGR5330BAB3 Arrived onsite to replace previously diagnosed parts. Replaced burner top and cap. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78703
Jacob
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW95HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
Near Leander, TX 78641
David S
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAYB6 Arrived on site for dishwasher not draining. I inspected the unit and work area. I filled the dishwasher with water and called for drain. I found the unit draining. I inspected the plumbing from the disposal. I found no drain loop in the line. I explained to the customer the drain line needs to run up above the disposal and back down to the disposal drain to prevent any back flow from the disposal. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 01/14/2021
FREEZER GE GNE25JSKCFSS Arrived on site for ice maker leaking and not making ice. I inspected the unit and work area. I found the ice maker funnel full of ice causing the water to spill out and not make it into the ice maker. I cleared the ice and tested the ice maker. I found it working as designed. Job complete. No water leaks detected.
Near Andice, TX 78628
Lou
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit display with the hour glass and do not unplug symbol showing. I cycled power to the unit and no change. I tested voltage at the control at P1-1 to P1-4 and got 14VDC. Testes voltage at PX1-2 to PX3-1 and got 240V. I contacted techline and spoke to Robert and advised of my complaint and findings and he recommended replacing the console/UI. Provided file #7729746548. I spoke to SR in parts dept and she is ordering the console due to low stock at vender. I will return with the main control. Ordering a CNOTE-LSO PER CUSTOMER REQUEST.
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit ice maker operating as designed and motor and dispenser door operating as designed. Found unit ice bin rear damaged not allowing unit to dispense ice consistently. Ordering ice bin office to reschedule due to part availability.; ordrng 1 W11185686 (Ice bin)
Near Cedar Park, TX 78613
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previously diagnosed parts. Gained access to evap fan motor and put new one in. Fan motor is now working. Gained access to thermostat and put new one in. Unit is now working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/14/2021
COOKTOP WHIRLPOOL WCG55US6HS "Arrived on site to inspect cooktop burner not lighting correctly. Upon further inspection, customer advised that the front right burner doesn’t ignite correctly and a large flame shoots out of it. I found the burner cap wasn’t seated correctly on the burner head. Tested all burners and all are operating as designed. I demonstrated to the customer on how to adjust the caps if needed. No gas leaks detected during service, job completed."
Near Austin, TX 78730
David Z
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to follow up on washer not spinning out clothes. Replaced belt, splutch and shifter. Retested and unit is spinning on command now. I can hear something rubbing. Tried to remove basket, but it’s rusted to gearcase shaft. If issue comes back due to items stuck under basket we won’t be able to get to them. At this time unit is spinning on all attempts.
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL RT21LMXKQ06 Arrived onsite and found freezer evap drain clogged with ice. Customer had cleared drain at bottom. Thawed ice with a steamer and installed heat rod to prevent freeze in future.
Near Buda, TX 78610
Jacob
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived onsite for unit not spinning the water out. Put unit in diagnostics. Found F0E1 load during clean washer mode. Also customer was washing a bath rug. Called tech line. Suggested to tell customer to not wash any bath rugs as it is not recommended for the unit, only similar articles of clothing. Got sr#7729746945. Also customer wanted the unit re leveled. Re leveled the unit. No issues at this time. Job complete"
Near Austin, TX 78757
Matthew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for lights not functioning properly. Upon inspection found left door switch faulty. Replaced switch, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for loud icemaker . During harvest IM made all kind of strange noises . Will need IM . No water leaks detected at time of service. Call to set return.; ordrng 1 PARTSRESEARCHFORIM
Near Austin, TX 78735
Richard
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator ice maker not working. During testing found that the door wires on the bottom of door are broken and the freezer door will need to be replaced.
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site and inspected washer and found hot water line is dripping. Hot water line is leaking. Recommend it to homeowner that it be replaced to correct experience, job complete"
Near Austin, TX 78733
Kevin
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FRS6KR5JSB4 Arrived on site and inspected refrigerator and sound evaporator drain is clogged/frozen over. Used steamer to clear drain and it is now operating properly. Job complete
Near Austin, TX 78732
David Z
Job Details: 01/14/2021
OVEN WHIRLPOOL GBD307PRS01 Arrived on site to install rebuilt control and switch membrane to resolve stuck key errors. Replaced and retested. Unit powered on and is working as designed. Tested upper and lower ovens and found no problems or errors. Call complete.
Near Austin, TX 78730
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSO42QTX04 "Arrived on site for cooling complaint. Removed evaporator coil for weak frost pattern on evaporator,frost only forming on 2 rows of evaporator no traces of oil on evaporator diagnosed unit will need a compressor,heat exchanger and evaporator ; ordrng 1 W10841139 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W10508992 (Exchanger) and 1 WPW10205101 (Evaporator) and 1 W10913906 (Access valve) and 1 W10629033 (Inverter)"
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
MICROWAVE GE JVM1540LM5CS Arrived on site for microwave not heating. Performed diagnostics and tested operation. Found high not drawing amperage. Will need to tech to remove unit due to abnormal height of unit. Will need authorization to continue repair.
Near Cedar Creek, TX 78612
Andy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker as well as failed ice container. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10300022 (icemaker) and 1 WPW10558424 (ice-contnr)
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
OVEN KITCHENAID KEBC208KSS0 Arrived on site and replaced both blower fans diagnosed on previous visit. After replacement collected remaining balance and insured oven is working properly again. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 01/14/2021
DRYER GE DVL223EB4WW Arrived on site for dryer not operating. Tested and inspected unit and found unit not getting proper voltage. Found 98 volts from L1 to L2 instructed customer on this and that he will need an electrician to come fix voltage issues. No repairs are needed at this time.
Near Austin, TX 78704
Jacob
Job Details: 01/14/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit leaking extra water into the ice bin and ice maker. Looked at unit. Everything is working. Found that possibly there is more pressure than needed coming through the water line. Turned down pressure. No leaks at this time. Job complete
Near Leander, TX 78641
Wesley
Job Details: 01/14/2021
DRYER KENMORE 110.870896 Arrived onsite for squeaking and weak motor symptom. Ordering motor and blower and dryer repair kit. ; ordrng 1 4392067 (dryer repair kit)
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to test unit for not cooling. Unit was on when I arrived evaporator had slight frost. Evap fan was operating good. Condenser fan was operating properly. Found compressor extremely hot. Compressor was pulling 1.1amps. Found discharge line really hot. Suction line was warm. Spoke with SW and confirmed SS issue. Needing sealed system tech. Needing lock ring set and torch set as well. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 LOCKRINGSET (LOCK RING SET) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
Near Austin, TX 78746
Luis
Job Details: 01/14/2021
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for too much ice. Diagnosed a defective bin thermistor,customer requesting cleaning,filter,cleaner and thermistor. Cleaned compartment,reservoir,cover,dispenser and tubing replaced filter ran unit through a clean cycle"
Near Austin, TX 78758
David Z
Job Details: 01/14/2021
WASHER MAYTAG MVWC415EW1 "Arrived on site to install previously diagnosed parts to resolve washer not spinning clothes. Checked unit at drive hub with it set to spin and you can feel the gear slipping. Unit is swapping properly, but due to stripped splines on the gearcase shaft the motor torque is overpowering the grip. Unit needs a new gearcase, motor belt and splutch, since the beLt is glazed and has made the motor pulley less grip.
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for washer not draining and tying clothes out correctly. Upon arrival found unit control and drain had delayed communication and were not operating as designed. Upon speaking with customer about ordering parts. Job Completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Attempted to replace panel and found new panel damaged in box. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11097777 (panl-cntrl)s
Near Georgetown, TX 78628
Lou
Job Details: 01/14/2021
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. Cycled power for approximately 10-20 seconds and placed unit in diagnostics showing error codes F2E0 & F2E1. Cleared the codes and tested the components and all components operated as designed. Tested the unit oven in Bake at 350 degrees and it operated as designed. Tested the microwave at 100% for 30 seconds and it operated as designed. Customer recently had a power failure in the home which could have caused the issues with the unit. No repairs needed at this time. Job completed."
Near Jonestown, TX 78645
Wesley
Job Details: 01/14/2021
OVEN WHIRLPOOL KEBK206SSS00 Arrived onsite and tested unit and found unit operating within tolerances. Advised customer on ways to track temp and expectations. Also calibrated unit to customer preference. Never turned on again after the breaker was reset. Advised. Jerome to have electrician check breaker integrity.
Near , TX 78642
Lou
Job Details: 01/14/2021
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and found that the element is not coming on. I disassembled the unit and removed and replaced the element assembly and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived Ed on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Unit is filling properly with water. Needing wash motor to fix issue. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78732
David Z
Job Details: 01/14/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install lower damper assembly. Installed part and retested. Noise is no longer present. Verified door opening and closing several times. Failure was in the door gears. Call complete.