We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78734
Jacob
Job Details: 09/24/2021
"Arrived onsite for unit not draining and not heating. Tested the unit and unit did not drain. Upon further inspection, found that the drain line was coupled with another piece of hose from a plumber the customer had out to connect the hose to drain. The line that was attached was crushed due to the clamp being over tightened. Let customer know that the plumbers need to be contacted once again to get the hose replaced. Also checked the unit for not drying. Put unit through testing and got all the way to the heating element and heating element turned on with no issues. No other issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
Arrived on site to diagnose refrigerator that is not cooling and had some ice build up. Found ice on back panel due to unit not defrosting. Removed evap cover and found one of the wires for the defrost heater disconnected from the moles connector on the back. Seated and verified contact for wire on molex. Steamed out ice and checked defrost via control. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Austin, TX 78721
Scott
Job Details: 09/24/2021
Arrived on site for poor drying performance. Ran air flow and temp checks . Found poor air flow . Recommended customer get vent cleaned . No lint build up at time of service. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Buda, TX 78610
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of damaged and/or missing parts. Found that the bezel was loose. Will need new bezel to complete, office to reschedule.; ordrng 2 W10853046 (Bezel)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/24/2021
"Arrived on site to install previously diagnosed parts. Took picture of model and serial for quick pics. Gained access to UI and removed. Went to install new UI and found display and connectors completely different from one another.Ordering another UI to return and complete the repair along with new control to be installed . .; ordrng 1 W11396218 (Stainless Console)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Tommy
Job Details: 09/24/2021
"Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker, removed tubes and valve and replaced proceeded to test and use leak detection bubbles throughout. Found unit to be operating as designed no signs of leaks during service. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78703
Luis
Job Details: 09/24/2021
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,defrosted evaporator replaced defrost thermistor secured thermistor to correct location on suction line,replaced fan scroll,changed defrost setting to basic.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Robert
Job Details: 09/24/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78728
Justin
Job Details: 09/24/2021
Arrived on site for a dryer that was making a loud noise. I tested the unit and could hear a large screech. I gained access to the inside of the unit. I found moisture build up and rust on the bottom left roller. I found this was causing the noise. I installed the new rollers and then tested the unit. The unit is now running as designed. I also found the unit had poor airflow. This is what most likely caused the moisture build up. I informed the customer on my findings.Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived onsite to diagnose washer that is not spinning during the spin cycle, upon arrival I gained access to the unit and tested the service diagnostics cycle and found that the unit doesnt spin properly during the spin cycle, the motor shuts off before it can get up to proper speed, I tested the windings and found CW winding to be out of range at 4.7, I verified the capacitor mF and found it checked good. I ran the unit in a manual spin and checked the j10 voltage and found it drops between 120 to 60 and then cuts off to 0 before I manually switch it off. I am ordering the control due to a faulty testing control and a motor and lower harness just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W11026785 (Motor) and 1 W11130932 (Lower harness) and 1 W11543998 (Control) and 1 Needs/autho"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
Arrived onsite for range burners turning on and off. Upon inspection found customer was experiencing safety features of coil elements. Customer cooks on high temperature and is experiencing the temperature regulator in the coil. This is normal operation. Instructed customer on proper use and how to adjust cooking temperature to limit the ?cool down ? period. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated that when they use the water dispenser there is a loud noise. I tested the dispenser and it sounds like high water pressure. I checked the pressure at the wall and found changing it did nothing to the noise. I found the customer has very high water pressure in the home. I informed them this could be causing the chatter. I checked temps and found the FC at 1?F, the RC at 36?F, and the IB at 8?F. I put the unit into diagnostics mode and found stored error codes E2 for motor lost position. I then ran test 57 for a harvest and it ran through as designed. I ran a fill and it filled as designed. I checked the ice level sensor and it was reading not full, which is correct. I found no mechanical failure to the IM at the time of service. I advised the customer that this issue can be caused by an intermittently failing IM and/or UI. I informed them that I am going to quote him on these parts, but I could not guarantee a final repair with this. . ; ordrng 1 W11330971 (UI)"
We serviced a
WHIRLPOOL OVEN
Model KIRS608BSS0
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a range that is not heating properly. Found failed bake element and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78717
David S
Job Details: 09/24/2021
"Arrived in site for Ref No Cool, frosting over in back Of fridge. We gained access to the rc evaporator found normal frost pattern. We then gained access to the back of unit and tested the rc evaporator thermistor at the control and found that it was reading .5 Kohms, Over 90 degrees in rc when it was about 38 degrees. We then removed flailing thermistor and installed new one and rested the new one at the control and found it to be reading 5.6 Kohms (45 degrees) and dropping. We tried to reinstall the evaporator cover and found the metal clips broken. We are ordering a parts research for the metal clips. Called techline and documented the repair and received sr# 7726036619. The office will reschedule when we have eta on the part.; ordrng 1 Metalclip (Goes on the rc evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Kyle, TX 78640
Kevin
Job Details: 09/24/2021
"Refer customer back to whirlpool. Arrived on site and found icemaker is off again, customer says they turn it off because icemaker stopped producing. Powered on icemaker held reset button down for five seconds Icemaker dispensed ice it had in the tray and refilled with water. reported Recurring Issue to techline there is no other known correction then pressing reset button if needed, job complete. 7731826724"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWC
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
"Arrived on site for standup freezer not freezing. Inspected unit and work area. Unit was unplugged at time of service and disassembled . Powered unit on and found compressor and fan not running. Measured voltage going to temperature control and found 120 volts. Measured voltage going out and found none. Jumped temperature control and monitored frost pattern on evaporator and found frost developing. Found failed temperature control. Removed failed control and installed new. Assembled unit, found left rubber evaporator seal and 3 screws missing. Missing seal or screw will not cause a failure. Found unit cooling as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
"Arrived in site for LCD on dryer not working - goes blank from time to time. Sometimes it works, sometimes it doesn't. We gained access to the unit. Turned it on and confirmed that the led screen blank. We then against access to the back of the console panel/UI and uninstalled the old UI and installed then new UI . We then performed the UI calibration procedure. We tested unit on time dry and it operated properly. Tested unit on normal and it operated as designed.job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lampasas, TX 76550
Al
Job Details: 09/24/2021
Arrived on site and inspected ice maker not making ice. Customer advised since the last technician lowered the temperatures the unit has produced ice as designed. Checked ice container and it was full. Checked test 56 in diagnostics and there were no ice maker error codes. Customer satisfied. Job complete . No parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite for refrigerator freezing items in the RC. Upon arrival I could hear the damper making a grinding noise consistent with a failure. I will order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11239666 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of oven not working. Found that door would not open. Found failed latch motor. Will need new latch motor to complete, office to reschedule.; ordrng 1 WPW10107820 (Latch motor) and 1 WP9761013 (Latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
Justin
Job Details: 09/24/2021
"Arrived on site for a washing machine making a loud noise. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found not long after the tub began to ramp for a spin, the tub would begin to aggressively bounce around. Upon further inspection I found the unit a little unleveled. I leveled the unit and tested it again. I found the same issue. Due to this I am ordering the suspension to be installed. I also found that the washplate moved to freely on its own. I removed the washplate and ensured it was not stripped. I also found that the cam guard was hitting the cam. This indicates a possible gear case issue. I will be ordering the suspension to install first and see if it solves all issues. If not, we will need to install the gear case. Office to reschedule. ; ordrng 1 W11130362 (Suspension) and 1 W11454734 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit operating with blown fuse.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found unit wasnt fully charged with refrigerant during previous repair. Inspected unit and found no evidence of refrigerant leak. Charged unit with proper amount of refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated the unit had begun working again. I gained access to the evap to install the bi metal and found a lot of the previous ice had melted away. I cleared the ice and installed the bi metal. Due to the intermittent issue I also replaced the control. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78702
Matthew
Job Details: 09/24/2021
Arrived onsite for washer not powering on. Upon arrival powered on unit but cut off. Tried again but unit was non responsive. Found UI receiving voltage from control. Replaced UI. Powered unit and unit is responsive. Ran diagnostics and found stored error code F6e1 lost communication with UI. Ran diagnostics and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Austin, TX 78733
Kevin
Job Details: 09/24/2021
Arrived on site and attempted to replace vent fan motor. ; ordrng 1 W11026534 (Bezel) and 1 W11098822 (Inner door)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and tested unit for low gas pressure symptom and found unit has low pressure symptom as flame height is reduced with each additional burner in use. Spoke with Adrian at techline to document findings and referred customer to gas company to resolve pressure issue. Sr#7731826616
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Scott
Job Details: 09/24/2021
"Arrived on site for dispenser issues. Found tap on dispenser not catching door . Replaced dispenser, ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/24/2021
Arrived on site to install previously diagnosed part. Removed vent and installed new vent. Placed in diagnostics and ran full diagnostics. At final cycle I opened the dishwasher and bottom spray arm had changed positions. Wash motor running as designed. Ran diagnostics cycle to check for error codes. None present. No leaks detected. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HB2
Near Jarrell, TX 76537
Lou
Job Details: 09/24/2021
Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis I removed the range cooktop and control panel due to both being damaged during installation. Tested the unit and it is operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced motor, wheel, housing, seal and screws. Tested unit and unit is functioning properly. No more grinding sound. Job complete"
We serviced a
GE RANGE
Model JGBS23SEM3SS
Near San Marcos, TX 78666
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of gas leak, found gas tubes broken, ordering gas tubes. ; ordrng 1 WB28K10109 (Tube) and 1 WB28K10189 (Tube) and 1 WB28K10187 (Tube) and 1 WB28K10190 (Tube) and 1 WB28K10188 (Tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/24/2021
Found light frost built up along left rail, ice maker cover, and interior liner at front left top section of freezer. All items inside freezer were placed correctly and not blocking the gasket. This type of frost is associated with an open door or failed gasket. Inspected gasket and it was seated and sealing as designed on all four sides. Removed frost build up in areas where located. Explained to customer to always make sure the freezer door closes all the way to prevent frost build up like this in the future. Ran ice maker harvest to see if any water was splashing out of the mold while filling with water. No leaks detected. Ice maker and fridge working as designed. Job completed."
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found freezer unit tripping the breaker. Advised customer on unit needing to be on non gfci non arc fault breaker. Advised customer that breakers need to be compatible. Also solved the clogged evap drain issue by bypassing the duck bill. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Andice, TX 78628
Tommy
Job Details: 09/24/2021
Arrived onsite for console damaged upon arrival found console and right side frame damaged. Replaced console ordering unit right side panel.; ordrng 1 W10816993 (Panel right side)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78754
Scott
Job Details: 09/24/2021
"Arrived on site for poor wash performance. Ran diagnostics, got motor unable to hit max rpm, off balance errors . Ran diagnostics and found unit is not draining properly . Found debris build up in pump . Removed debris, pump is making a lot of noise . Draingnbetter but not normal. Ordering drain pump , cap and motor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11222082 (Motor) and 1 WPW10276397 (Pump drain) and 1 W11227944 (Cap)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite to install previously diagnosed parts. I installed the control box and asked the customer to monitor the unit but I found the items inside were all frozen solid. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 09/24/2021
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC main LED module dim. I checked the FC light and it is good. I removed and replaced the RC module and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DRYER
Model DPXQ473ET3WW
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler and bushings require maintenance. Cleaned and lubricated parts and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a washer that is not cycling properly. Found cam nut not fully tightened causing splice to slip. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 09/24/2021
Arrived onsite for unit not dispensing upon arrival found unit to be operating as designed and found water was turned off to building recently which caused issue. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 09/24/2021
"Arrived onsite for refrigerator freezing upon arrival found unit was freezing in rc section, found diffuser operating as designed, unit control misreading unit thermistor which tested within range. Replaced control and communicated with customer on monitoring and thawing line. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78748
Kevin
Job Details: 09/24/2021
Arrived on site and inspected washer and found lid latch strike is broken took one picture a new one will be needed to correct issue; ordrng 1 W11457841 (Strike)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Austin, TX 78738
Jacob
Job Details: 09/24/2021
Arrived onsite for unit having F9E1. Tested the unit and unit did drain. Customer said the control was already replaced once and did not fix the issue. Ordered parts. Office to reschedule ; ordrng 1 W11038720 (VENT ASSEMBLY ) and 1 W11289893 (WATER INLET ASSEMBLY ) and 1 W11345228 (SUMP AND MOTOR )
We serviced a
KITCHENAID OVEN
Model KEBS208SSS02
Near Austin, TX 78759
David Z
Job Details: 09/24/2021
Arrived on site to install oven bulbs. Replaced both upper and lower left side bulbs. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78724
Scott
Job Details: 09/24/2021
"Arrived on site , replaced mag cap dioed . Tested unit , all checked normal. Heating to wp specs . Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78702
Luis
Job Details: 09/24/2021
Cleared bin,removed all accessible tubing and parts,cleaned all parts and tubing,replaced water filter added cleaner and ran unit through a clean cycle.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit operating with repeating cl error. Per service manual ordering pcb to repair. Office to reschedule. ; ordrng 1 W11530276 (UI panel) and 1 W11407215 (Pcb) and 1 W10782243 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
"Arrived on site to inspect unit for refrigerant leak. Inspected unit and no dye was present, indicating no leaks in sealed system. Unit is also cooling properly and ice bucket is full. No further repairs needed and no water leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Spicewood, TX 78669
Robert
Job Details: 09/24/2021
Arrived on call for complaint of not complete cycle. Ran diagnostics and got no codes. Unable to duplicate error. If problem continues recommend replace control.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite to install previously diagnosed parts. I installed the burner but still no function. I found the regulator valve stem was bent. I attempted to bend the valve into place and the stem broke off immediately. I am ordering the valve to complete the repair. Office to R/S please place on cancelation list. ; ordrng 1 W11258611 (Control) and 1 W11449506 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived onsite for icemaker not making ice. We gained access to icemaker and tested it by putting it through a harvest cycle which it did not complete. We the removed icemaker and installed new icemaker. We then tested unit by putting it through a harvest cycle which it did complete. Unit working as designed not leaks found and fill tube as not clogged.job complete
We serviced a
KITCHENAID COOKTOP
Model Kcgs350ess00
Near Austin, TX 78748
Kevin
Job Details: 09/24/2021
Arrived on site and inspected Cooktop and Found propane source is a 20 pound propane tank under counter in kitchen island. Took one picture. Propane leak is coming from the connector to this tank. Home is new to the customer and explained that this is unsafe and according to NFPA regulations also illegal. There does not appear to be any natural gas connection or exterior propane tank available. There also does not appear to be any electrical connection for a new cooktop available in the island. disconnected Cooktop from propane tank it should not be reconnected. Sent picture to MS
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to install new heater for dishwasher. Installed heater supplied by homeowner and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Jacob
Job Details: 09/24/2021
Arrived onsite for the filter latch being broken. Customer showed that he was holding it up with tape. Looked at the filter lock and saw that one side of the lock broke off. Ordered new lock. Currently also wanted to purchase the filter from us. ; ordrng 1 WP2223877 (latch)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW
Near Marion, TX 78124
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for loud noises during operation, upon inspection found the customer had unplugged unit. When plugged back in I found the console was shorted. Will need console to determine sound cause, ordering console. Office to reschedule ; ordrng 1 W11164010 (Console)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for grinding noises, upon inspection found the unit ran normally and didnt exhibit and grinding, I showed customer how to clear all parts of filters. Cleaned debris from inside the pump. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/23/2021
"Arrived on site to replace previously diagnosed power supply board, control, both FC and RC evap motors with harness and thermistors, and drip pan. Replaced parts, tested unit, unit is working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the auger motor shorted causing issues, replaced auger motor and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for refrigerator collecting water in the RC floor and freezing. Upon inspection I confirmed the complaint. I found the drain pan warped and the drain clogged. I found FC=1 RC=37 on arrival. I quoted 340.21 + tax for svc fee parts(67.96) and labor(272.25) to replace the drain pan and clear the drain. The customer agreed so I replaced the pan and made sure the drain was free and clear from both sides. I used silicone to seal the drain tube in the rear. I noticed the right side refrigerant line under the inlet valve was sweating and there was some corrosion on the rear panel and floor. I advised the customer of this and to monitor the unit after todays repair. After the repair I powered on the unit, all functions restored and operated as designed. I advised to give the unit at least 5 hours before restocking the RC. No leaks detected during ti e of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Waco, TX 76706
Jonathan M
Job Details: 09/23/2021
Arrived on site for a washing machine that has a torn bellow. Inspected unit and work area. Confirmed the customers complaint and disassembled unit. Removed old bellow and began to replace it. I noticed the basket leaning pretty hard to the right. Inspected unit and found the Spring on the right side had snapped and broke causing this issue with the wash basket leaning. Spoke to CS and I?m ordering two springs and two shots. Office will need to contact the customer about a return date due to inability to see scheduling.; ordrng 2 W11314394 (spring)s and 2 W11316766 (SHOCKS)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for dryer not operating or starting. Upon inspection I found no voltage present at the terminal block. I found the breaker for the dryer tripped in the half way position. I reset the breaker and noticed it felt very soft or weak. I checked voltage again at the terminal block. I found good voltage under a load. I let the unit run and monitored amp draw on the power cord. I found it would not exceed 25 amps. I used my thermal lead to monitor temperature cycles and found the unit cycling as designed. I turned the timer knob from timed to fluff and heard a crackling noise within the timer. I replaced the timer and tested the unit. I am un able to recreate any crackling noises and the unit is operating as designed at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2021
Arrived on site for Whirlpool FD fridge- no water coming from dispenser. Found water was only trickling out of the dispenser. Removed filter and same result. Gained access to valve and filter housing. Removed filter housing and installed new filter housing and new heater coil over water line that came with new housing. Tested dispenser and water was coming out but could hear valve struggling. Removed valve and installed new valve. Tested water dispenser and strong flow came out as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Killeen, TX 76542
Al
Job Details: 09/23/2021
Arrived on site and inspected dryer apparently leaving lint residue on customers in home filter that is located just outside the laundry room. I placed the unit in diagnostics and found no error codes. Inspected the rear of the dryer and vent hose was installed properly and there was no lint buildup on the outside of the unit or any where in the laundry room. Customer isnt sure when hes had the air ducts cleaned. Unit working properly without any errors or failures. Job complete. Add on
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/23/2021
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2021
Arrived back on site to install previously ordered door latch. After replacing the above the unit tested as designed to customers satisfaction. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tali W
Job Details: 09/23/2021
Onsite for dryer not heating at all. Confirmed complaint. Customer informed me that she had a vent cleaning service performed yesterday. Found cut off open. Replaced cut off. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWB02
Near Killeen, TX 76541
Al
Job Details: 09/23/2021
"Arrived on site and inspected side by side refrigerator ice dispensing issues. Found the ice container, auger motor and shaft were all defective not allowing the customer to dispense ice. Ordering authorization and parts needed to complete repair ; ordrng 1 2188917 (AUGER DRIVE SHAFT) and 1 W10271507 (MOTOR, AUGER) and 1 2317251 (BIN, ICE COMPLETE ASM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Salado, TX 76571
Jonathan S
Job Details: 09/23/2021
Arrived on site for refrigerator leaking water. Inspected unit and work area. Cycled ice maker and found no leaks. Gained access to evaporator and found evaporator drain line clogged. Will need to clear drain line to correct failure. Steamed drain line and tested drain operation. Found drain properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Killeen, TX 76549
Tali W
Job Details: 09/23/2021
On site for freezer having loud vibration noise. Found copper refrigerant line touching drain pan causing the noise. Adjusted line and installed dampening pads to help with vibration from compressor. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/23/2021
Arrived on site for dishwasher not powering on. Inspected unit and work area. Found dishwasher not installed. Removed junction box cover and found both wire nuts fell out when cover was removed. Contacted power cord in junction box. Powered unit on and found unit getting voltage. Not able to do complete testing due to unit not installed at time of service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76549
Tali W
Job Details: 09/23/2021
"On site for washer not spinning clothes out all the way. In diagnostics, found F8E1 no fill long fill. Cleared error. Ran diag cycle. Unit had proper water supply. Found actuator shaft disconnected from cam. Also, found unit not draining properly due to drain hose being installed too far into drain pipe. Replaced actuator and installed drain hose 4in into drain. Calibrated, ran diag cycle, unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a washer that still leaking. Inspected unit and work area. The customer advised that after raising the feet of the washer that the unit is still leaking and went off balance. Went ahead and replaced the dispenser drawer, hot valve, and cold valves. Found the cold water valve I had internally broken. Reassembled unit and tested it in diagnostics. I did find an F0 E2 (oversuds) error code. All tests ran as designed in manual valves, drain, and spin tests. The customer complained about the dispenser drawer not being completely flush as the old one was flush. I called whirlpool Techline and spoke to Austin SR# 7731818725. He advised there is always a little bit of variant in the shape of the drawer due to the part being plastic and that a little misalignment was normal. He advised if the customer wanted the drawer replaced.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Tali W
Job Details: 09/23/2021
On site for cooktop having scratches and marking after cooking on it once. Pics in SDQP. Found scratches and marks on cooktop. Inspected customers pots. They werent bowed and didnt have any build up of any kind on them. Ordering black cooktop. Unit functioning as designed. Office to reschedule. ; ordrng 1 W11476176 (Cooktop black)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Temple, TX 76502
Tyler
Job Details: 09/23/2021
Arrived on site for Asher making loud noise and recently replaced tub assembly banging around off balance. Upon arrival entered diagnostics but found no error codes. After testing c01-c08 I found slight off balance wobble with tub empty during c08. After running test in normal operation and diagnostics with towels in unit I did find major off balance issue. Dampener rods recently replaced were functioning as designed and holding tub up. Heard unknown objects loose between tub assemblys but couldnt find anything under tub/ above drain mount.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waco, TX 76712
Jonathan M
Job Details: 09/23/2021
Arrived on site for a dishwasher that won?t drain and is not completing cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit attempting to drain but not draining. I did ask the customer if they had recently replace their garbage disposal and they advised that they just had. Checked the drain hose connector at the garbage disposal and found the knockout punch and not been punched through. Knocked in the knockout punch and tested the unit. The unit began to drain as designed. Call complete.
We serviced a
AMANA DRYER
Model MEDC465HW0
Near Killeen, TX 76541
Al
Job Details: 09/23/2021
"Arrived on site and inspected squeaking noises from the dryer. Confirmed the complaint and found the pulley, belt and rollers were contributing to the irritating noises. Replaced the repair kit and unit tested as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a refrigerator that?s still making a vibrating noise. Inspected unit and work area. The customer had a video of what the unit was doing and it sounded like vibration while the compressor was running. The customer stated that it sounded like it was coming from the condenser. Check the tow panel off and started moving around the condenser and found out that I was able to replicate the sound. I called Whirlpool Techline and spoke to Rich SR# 7731822715. He advised me to try and move some of the refrigerant line from the condenser to see what was going on and to correct the issue. He also add it that I should add sound pads to any areas that could come in contact with any metal spots. He did advise that if it?s not one of the lines going to the compressor, there may be an issue with the cabinet but he advised that he wouldn?t really be able to tell because the way that the condenser is designed. I did move one of the refrigerant lines that seem to be causing the sound and added sound pads on the return line to the compressor. I advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for no ice. Diagnosed a frozen fill line in freezer door,defrosted fill line,ran icemaker through a harvest passed ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found anti hammer valve under sink preventing water flow. Homeowner will need a plumber to correct issue.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
Arrived onsite for electrical concern and found wiring issues. Corrected. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Austin, TX 78749
Brandon
Job Details: 09/23/2021
"Arrived on site for customer complaint of unit not heating after a period of time, and once the cooling fan came on by itself. This is an indicator of a faulty thermistor, ordering thermistor.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found no parts operating when i arrived and nothing would operate in diagnostics. Ui control is shorted and i replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to replace previously ordered parts for refrigerator. Found ice bucket warped causing slippage of ice auger retainer. Repaired ice bucket and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Berlin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for closing normally causing iceing. Upon inspection found the unit doors are very uneven causing the ice, leveled the doors and tested. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Del Valle, TX 78617
Jacob
Job Details: 09/23/2021
Arrived onsite for the unit still over freezing and getting water condensation along the top of the freezer door gasket. Called Techline. Let them know of the current findings and previous works from another company has done to the unit and that the issue has never been fixed. Let them know that we took the condenser fan off to let the mullion heat up. And noticed that he mullion between the crisper drawer and freezer door will not heat up. N
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
"Arrived on site for dishwasher not cleaning the dishes. I checked voltage at the wall and found good voltage and proper polarity. I checked voltage at the junction box and found it is wired properly and reading correct. I checked the wiring on the sump and motor and found everything connected properly. We ran the unit through a diagnostics cycle and found no fault codes. I found the unit filling but the washer motor was starting and stopping. I gained access to the control and tested resistance to the wash motor from the control, I found 7.52 Mohms. I tested continuity through the wiring harness and found good continuity. I tested resistance directly at the motor and found it at 7.52 Mohms. I called techline and Spoke to Robert I advised of my findings and received sr#7731815672 , he stated to replace the sump and motor again. We replaced the sump and motor assembly and retested the unit. The unit is working as designed. I found the stops for the top rack missing. I am ordering this stops and returning ; ordrng 2 WPW10082861 (Stops)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/23/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, drier, and, rc evaporator. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78753
Scott
Job Details: 09/23/2021
Arrived on site for top element issues. Customer was concerned about elements cycling on and off . Instructed customer about the newer style elements . No other issues found. Job complete .
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and replaced motor to repair possible heat/use short. Advised customer that ongoing intermittent use shorts will indicate the breaker is weak and needs to be non gfci. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that both sections were losing temperature but the refrigerator was mostly losing temperature. Found the freezer section sitting between 3? and 11?F. Found the refrigerator section sitting between 55?F and 37?F at the bottom. Checked the refrigerator evaporator and found it completely frosted over. I advise the customer that we will need to order defrost components. Ordering the evaporator fan motor assembly, drip pan, and evaporator cover for repair. ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 W11457241 (DRIP PAN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/23/2021
Arrived on site for freezer door catching upon closure. Found freezer door gasket was not seated correctly into door causing the gasket to rub against the fascia of fridge exterior. Reseated gasket and door and it no longer rubs against the fascia. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Jacob
Job Details: 09/23/2021
Arrived onsite to replace part requested by Techline to be replaced. Replaced the UI panel. Also went ahead and replaced the HV control. No issues at this time.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ0
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness and power cord. Tested cooktop burners and bake functions. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and found control beeper failed. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of UI. Installed new UI. Tested unit and unit tested good. All burners working properly, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Lakeway, TX 78734
Luis
Job Details: 09/23/2021
"Arrived on site for no cool. No frost pattern on freezer evaporator,found small trace of dye on fresh food evaporator diagnosed a refrigerant leak unit will need a compressor and evaporator.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QKW00
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for no ice production, test unit found ice maker damaged from stuck ice cube, replaced ice maker, ,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for icemaker issues, upon inspection found no issues with icemaker or cooling. Checked all functions with no issues. Complete"