Service History 462

Near Austin, TX 78758
David
Job Details: 09/25/2020
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to diagnose refrigerator not making ice. Performed diagnostic on unit. Found icemaker stuck partially through cycle with ice in the mold. Tried jumping and got no response. Replaced icemaker. Retested unit and it is now running and filling properly. All is working as designed. Call complete.
Near Hays, TX 78610
Leonardo
Job Details: 09/25/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for light bulb burnt out, test unit found bulb out and issue with socket, replaced socket and bulb, test unit, unit working correctly, bulb lighting correctly, job complete."
Near Georgetown, TX 78628
Tyler
Job Details: 09/25/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed main control and UI control. After installing previously diagnose parts I was able to verify after a few minutes of run time that the unit is now going to defrost like it should everything else is functioning as designed and the UI lights are now fully functioning as well. Call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher showing error codes. Upon inspection I found the unit showing an error code for float switch issue. I was not able to put the unit into diagnostics it would just keep beeping and showing that code. I accessed the panel underneath and found the float switch tray full of water engaging the switch. I replaced the main control and emptied the water from the tray. I tested the unit and it would fill but not wash I could hear it humming then it would drain. I am ordering a float switch (W11255994 ) sump and motor(W11416362) harness (W11084863 )and another control (W11410066) office to R/S due to part availability. ; ordrng 1 W11084863 (HARNESS ) and 1 W11255994 (FLOAT SWITCH ) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP AND MOTOR )
Near Georgetown, TX 78626
Tommy
Job Details: 09/25/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer top damaged. Upon arrival found top panel damaged replaced dryer top panel. Job Completed.
Near Austin, TX 78753
Jimmy J.
Job Details: 09/25/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for fridge not cooling. Ran diagnostics and no error codes came up. Tested fridge thermistor and it was faulty, replaced. Tested freezer thermistor and it was good. Ordered W11352623 control to be installed. Will return to install new control. ; ordrng 1 W11352623 (CONTROL )"
Near Burnet, TX 78611
James
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found long fill error, inlet temperature error and communication error. Found control not sending correct voltage to UI and hot water valve has failed. Also found corrosion on thermistor sensor connector. Installed new control and valve housing. Tested operation and found unit working properly. Job complete"
Near Georgetown, TX 78633
Tyler
Job Details: 09/25/2020
VENTHOOD UNKNOWN VWU37UC6FS0 Arrived on site for vent hood that was not allowing the fan to turn properly. Upon further inspection I found that the motor was getting 120 V to the fan blade motor but the motor if unmounted and turned on its side to where the fan could loosely hang it would start spinning fine but if you tried to re-mounted the weight of the fan blade would cause the motor not want to spend so I went ahead and replace the motor and retest of the unit and found that everything is functioning as designed motor now spins when activated and mounted call complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/25/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 09/25/2020
DISHWASHER KITCHENAID KUDS02FRSS0 "Arrived on site to test unit for unit not draining, test unit found faulty control board causing dishwasher to fill during the draining cycle,
Near Austin, TX 78737
Richard
Job Details: 09/25/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite for the oven not heating. Customer ran self clean and the oven stoped heating afterwards. Called tech line and we found that the thermistor was no good and control board was not working properly. Replaced thermistor and control and oven tested good and heating. Complete Sr# 7728312414.
Near Austin, TX 78736
Leonardo
Job Details: 09/25/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace sump and motor and door latch, opened box found sump and motor defective, informed customer, reordered sump and motor, office to reschedule.; ordrng 1 Wpw10591570 (SUMP AND MOTOR )"
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2020
REFRIGERATOR GE PFSS5NFZCSS "Arrived on site to install previous diagnosed part. Removed ice maker and installed fill cup. Installed ice maker and advanced ice maker cycle. Monitored operation. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested bimetal and found closed. Activated defrost cycle and measured voltage to element and found main control not sending voltage. Measured resistance on defrost circuit and found within range. Found failed main control. Removed failed control and installed new. Performed diagnostics and activated defrost mode and measured amp to heater and found within range. Checked ice maker fault codes and found none. Advanced ice maker cycle. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Paul
Job Details: 09/25/2020
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater and timer. On arrival the customer had the unit unplugged and at room temperature. Call complete.
Near Austin, TX 78717
Tommy
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite to install previously diagnosed parts. Removed cover and unit, removed control, Installed parts and tested unit all tested good. Job Completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/25/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on to install previous parts. Removed orifice, burner, manifold valve and installed new. Tested operation and found same results. Found when adding pot to burner noise was normal. Called tech support and spoke with JK and he stead issues was caused by Inconsistent gas flow pressure. Spoke with customer on unit. All tested good."
Near Austin, TX 78749
Kevin
Job Details: 09/25/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Arrived on site and disassembled freezer and found harness is disconnected to evaporator fan. After reconnecting set refrigerator into diagnostic cycle test 112 and fan is not running. Connected new fan motor diagnosed by previous technician and a new motor is not running either. Checked voltage to motor and found it is only getting 76 V when it should be 120 V. Took pictures. Will need a control board to correct the issue.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)
Near Austin, TX 78739
Luis
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics compressor powered on weak frost formation on evaporator plate,found corrosion on suction line leading back to compressor diagnosed leak in system unit will need an evaporator,filter drier and compressor. Need AUTHO for repairs.Customer would like a phone call once office receives AUTHO.; ordrng 1 2HRS and 1 2XLABOR and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for ice maker leaking water into bin. Upon inspection I found the he icemaker fill tube un seated from the ice maker causing the water to dispense directly into the ice bin. I corrected and tested the unit. The unit is now working as designed and no leaks. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gearcase leaking oil and stator loose, tried to tighten down unsuccessfully, will need to order stator. Office to reschedule ; ordrng 1 W10006483 (STATOR ) and 6 W10644129 (SCREW)s"
Near Austin, TX 78722
Scott
Job Details: 09/25/2020
RANGE WHIRLPOOL KSIB900ESS2 Arrived on site for convection fan making a banging noise . Found fan blades hitting at bottom of back wall in oven . Tightened nut on fan blade and adjusted mounting screws and back wall . Blade is now spinning freely . Job complete .
Near Austin, TX 78729
David S
Job Details: 09/25/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filling with water properly. I inspected the unit and work area. I found no fault codes. I spoke to the customer about what the unit is doing, and he said it isn’t filling with enough water, that the top layer of clothes are dry. I replaced the control, and set the unit to deep fill. No water leaks detected. Job complete."
Near Austin, TX 78753
Scott
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for fridge not cooling . Customer stated fridge has been cooling normal past day or so . Customer also has had several brown outs in neighborhood. Also had a Samsung so familiar with frosting up . Customer didn’t find any frost during no cool . Which could have affected electronics . Replaced main control ,inverter ,UI . All checked normal . No water leaks detected at time of service. Job complete ."
Near Manor, TX 78653
Matthew
Job Details: 09/25/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Replaced burner cap, tested unit and unit is functioning properly. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/25/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to inspect fridge for not keeping temp in upper cabinet, replaced front UI panel and back control per last tech, inspected and found no issues. Instructed customer on proper temps. Complete"
Near Austin, TX 78737
Luis
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Found icemaker tray broken from motor,diagnosed defective icemaker. Replaced icemaker under 90 day warranty. Ran diagnostics icemaker passed harvest ran fill test passed. Found broken ground wire at hinge,informed lady at the house on,y ground wire broken icemaker and dispenser wires are good"
Near Georgetown, TX 78626
Al
Job Details: 09/25/2020
OVEN WHIRLPOOL WFE525S0HB1 Arrived on site to install previously ordered part.Removed and replaced the main control.Reassembled and unit now works properly.Job complete
Near Pflugerville, TX 78660
David S
Job Details: 09/25/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer taking longer to dry clothes. I inspected the unit and work area. I found the unit heating, and tumbling. I found the unit not having proper air flow while the vent is attached. I toke the vent off and tested for air flow again. The unit has proper air flow. I spoke to the customer about how the unit operates, and I recommended having vent wizard come out and clean the vents."
Near Cedar Park, TX 78613
Paul
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the unit low on refrigerant. I found no signs of a leak. I recovered the refrigerant. I did find the compressor extremely hot. I replaced the compressor and installed a low side service tap. I installed a dye drier. I vacuumed the system and it held a 30 psi vacuum for 20 minutes. I charged the system with R134A to the recommended factory charge. I tested the unit and had pressures of 0 on the low side and 140 on the high side. I explained to the customer that the unit did have a leak and it could had been at one of the components that I replaced or it’s possible that it still has a very small leak that I won’t be able to find until the dye shows it. I advised monitoring the unit for a few days with a thermometer before loading the unit up with product. At this time the unit is working as designed. Call complete.
Near Austin, TX 78749
Jacob
Job Details: 09/25/2020
DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite to replace parts. Replaced link and spring. Tested unit. No issues at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
DISHWASHER GE PDW7880J01SS Arrived onsite to install previously diagnosed parts. I installed the roller kit and when I was attempting to install the detergent dispenser. I noticed the new one I had with me was damaged. I also found a hole in the tub on the right side near the gasket. I am recommending replacing the tub and returning with the dispenser module. Office to R/S once the tub is located. Dispenser (WD12X10163); ordrng 1 WD12X10163 (rinse module)
Near Austin, TX 78703
Leonardo
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDF330PAHW1 "Arrived on site to test unit for unit not drying, test unit, unit working correctly, advised customer to use rinse aid to help with drying process, job complete."
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the control kit that was ordered incomplete and it only came with the main control and was missing the UI. I replaced the paddle and the smart valve. The unit has the correct pressure now but the UI still needs to be replaced. Ordering just the UI W10861908 cntrl-elec and parts authorization since it’s a different part number. .; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION) and 1 W10861908 (cntrl-elec)
Near Austin, TX 78750
David S
Job Details: 09/25/2020
MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave not having power. I inspected the unit and work area. I found the fuse was broken and the unit not wired up at the junction. I replaced the fuse and wired the unit at the junction. I turned the power on and the unit came on. The unit is operating as designed. Job complete.
Near Austin, TX 78758
David
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived on site to install sump and motor + 2 wheels to resolve leaking sump. Installed parts and retested. Unit is now working as designed with no leaks present. Replaced front 2 wheels on power rack.
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install new gasket. New gasket went on evenly and flush. Used heat gun to flatten out ripples. No air gaps detected. Job complete.
Near Kingsland, TX 78639
James
Job Details: 09/25/2020
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and installed new warming drawer. Verified proper seal. Unit tests good. Job complete
Near Jonestown, TX 78645
Lou
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."
Near Bastrop, TX 78602
Andy
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed parts. Removed failed drain pan and replaced with new, removed failed RC fan with harness went to install new and found incorrect part. Ordering needed part as well as controls in case needed. Office to schedule return trip. Customer needs ASAP appointment. Customer stated not to reinstall bins and racks or evaporator cover to make. Did as instructed and left new evaporator cover in unit and left unit unplugged and instructed customer not to plug in and they agreed. No water leaks present at time of service.; ordrng 1 SEENOTE (INSPECT PARTS TO MAKE SURE CORRECT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11033168 (fan with harns-wire) and 1 W11089931 (panel-ui)"
Near Pflugerville, TX 78660
David S
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fresh food section freezing. I inspected the unit and work area. I spoke to the customer about the unit and he stated the top two shelves are freezing in the back. I found the diffuser working as designed. I found the fresh food section thermistor blocked from air flow. I raised the freezer up by two degrees. I spoke to the customer about the proper way to stock the fridge and to not block the thermistor from air flow. Unit is operating as designed. Job complete.
Near Austin, TX 78749
Richard
Job Details: 09/25/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found that the shift actuator is not shifting from agitate to spin cycle. Will need to replace shift actuator and control board and drive pulley assembly. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec)
Near Briarcliff, TX 78669
Jacob
Job Details: 09/25/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace part ordered by previous tech. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete
Near , TX 78737
Leonardo
Job Details: 09/25/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to test unit for unit not shutting off, test unit found issue with control console causing the unit to stay on, replaced console, test unit, unit working correctly, advised customer to connect unit to WiFi also to keep clean of fingerprints using dry microfiber towel, job complete."
Near Austin, TX 78749
Kevin
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM
Near Austin, TX 78738
Jacob
Job Details: 09/25/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived onsite for unit not consistently making ice. Would turn off for a couple days at a time, then turn on to make ice. Checked voltage from outlet, getting 120v. Tested unit it self and unit was Charles the power to on and off. Replaced pump to unit. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78757
Scott
Job Details: 09/25/2020
WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78749
Kevin
Job Details: 09/25/2020
DRYER WHIRLPOOL WGD72HEDW0 "Arrived on site and replaced both seals recommended by CS on previous visit, collected remaining balance, job complete."
Near Austin, TX 78737
Richard
Job Details: 09/25/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found error code F3E3 inlet thermostat. Replaced all thermistors and thermal fuse. Dryer tested good. Found that the right hand lower panel was damaged during moving from one apartment to another. The dryer we serviced was moved from apt 4603 to 4205 by maintenance. Took pictures of damaged panel. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for moving while operating, upon inspection found no error codes, tested spinning and found no issues or irregularity. Cleared error codes and instructed customer on use. Complete"
Near Lakeway, TX 78734
Luis
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for cooling complaint. At time of visit unit cooling correctly,found broken cover,not allowing door switch to engage correctly,fresh food door gaskets ripped. Ordering new gaskets and cover; ordrng 1 W10819301 (COVER) and 2 W10917312 (GASKET)s, states that autho needed"
Near Austin, TX 78734
Richard
Job Details: 09/25/2020
COOKTOP GE JGP389BEV3BB Arrived onsite for the cooktop will not stop igniting. During testing found that no issues at this time. Cooktop is working fine.
Near Austin, TX 78723
Matthew
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived onsite for refrigerator running with loud noise. No error code present (was a typo). Customer complaint of loud noise coming from rear. Removed condenser cover and looked for signs of worn components, did not find any. Looked behind evaporator cover and no issues were found. The noise that was present was the compressor cycling. Temp in fridge was 39 degrees and 4 degrees in freezer, no complaints of temperature. Called tech line for assistance and reiterated the cycling sounds to report to the customer. SR# 7728882709"
Near Austin, TX 78734
Richard
Job Details: 09/25/2020
TRASH COMPACTOR KITCHENAID KUCS03FFSS2 Arrived onsite for the trash compactor running continuously. During testing found that the motor is running all the time and will not turn off unless you turn the switch off.
Near Austin, TX 78734
Richard
Job Details: 09/25/2020
MICROWAVE KITCHENAID KHMS1850SSS0 Arrived onsite for the microwave with a broken vent grille. During inspection found that the vent is broken. Ordering parts and office to schedule. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10250593 (grill-vent) and 4 W11380570 (SCREWS)s
Near Temple, TX 76502
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator that’s freezing items in the refrigerator section. Tested temperatures in the refrigerator and freezer section and found the freezer section at 6°F and the refrigerator section at 32°F. Found the refrigerator temperature set to 42°. Placed unit in service diagnostics and tested damper control and found damper not turning. Removed icemaker assembly and found damper control completely restricted and had gotten caught. Replace damper control and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78735
Leonardo
Job Details: 09/25/2020
COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for unit not compacting properly, test unit found faulty directional switch, replaced directional switch, test unit, unit working correctly, job complete."
Near Round Rock, TX 78664
Paul
Job Details: 09/25/2020
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo that the touchpad is not working and the oven turns on by itself, and there is a brown liquid coming out of the bottom of the oven door. MS stated they reset the power and it started working again but she also stated the problem is the oven doesn’t turn on by itself but she can’t turn the oven off when the timer is complete. I tested the UI and the oven selection is not responding to touch properly and it is a fight to get it to respond and turn the oven off. The console will need to be replaced again. It was determined that the brown liquid could have come from when the customer cleaned the oven. I found the door gasket in good condition and stained in a couple of spots at the bottom where the liquid had gotten on it. I called techlne and spoke with Robert SR# 7728880375. Robert documented the call and advised calling the WiFi connect team after the console is replaced again to make sure it has the latest updates.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/25/2020
OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not telling time correctly, found the control board intermittently flashing, replaced control board and clocked returned to normal. Complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
OVEN JENN-AIR JJW3430DS00 Arrived onsite for wall oven with unresponsive touch panel I accessed and replaced the console UI and main control. I restored power and the console is working as designed. As I was removing the door I noticed the hinge securing tabs on both sides were both warped and bowed out making a circle instead of being straight. I had a very hard time getting the door to secure on the unit. I am ordering 2 new door hinges (W10725130) x 2. Office to R/S due to part availability. ; ordrng 2 W10725130 (HINGE)s
Near Horseshoe Bay, TX 78657
James
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Arrived on site and found defrost drain has clogged. Found liner has blistered along defrost heater and has split open about 4-6 inches near left side. Took photo of damage, called tech line and spoke to TJ #7728879173. Transferred to safety team and spoke to Michael #7728879688. Whirlpool to contact customer in regards to unit. Job complete"
Near Killeen, TX 76542
Al
Job Details: 09/25/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer taking multiple times to dry.Tested the airflow both with and without the vent tube on and determined the issue isn’t with the unit, but with customers ventilation system.Customer did point out the door gasket is defective, which I confirmed.Ordering the door gasket and high temp adhesive Office to reschedule the customer.Original call was TG.; ordrng 1 RESEARCH (HIGH TEMP ADHESIVE FOR DRYER DOOR SEAL) and 1 W10906683 (DOOR SEAL (GASKET))"
Near Killeen, TX 76542
Al
Job Details: 09/25/2020
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site and inspected side by side refrigerator not cooling.Accessed the compressor and found al components running, but the compressor was burning hot to the touch. The condenser fan was also working.The evaporator had no frost pattern at all. The evaporator fan was also working.Job complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 09/25/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that won’t fill. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F8 E1 (low/no water), and F0 E4 (spin limited by water temperature) error codes. Placed the unit in a manual test and found both hot and cold valves dribbling in water. I checked the waterlines for debris and found the water lines clear. Ordering housing and control and office will need to reschedule customer due to out of stock parts.; ordrng 1 W11170706 (cntrl-elec) and 1 W11172234 (housing)"
Near Killeen, TX 76542
Al
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and inspected microwave.Found the waveguide had a hole in it and was defective..Job complete
Near Whitney, TX 76692
Jonathan
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDFE204EBL "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placed unit and service diagnostics and found an F7E1 (no heat) error code. Ran unit through an auto test on unit ran as designed and eat it at the end of the cycle. Checked drain hose and found drain hose going up hill into the garbage disposal. Customer advised they use that same whenever they do wash dishes. I advised him to create a loop in the hose so the drain hose goes downhill into the garbage disposal. I advised him that with the unit going uphill into the garbage disposal, it was creating a safe and condition where water was coming back into the unit prior to a cycle. Tested unit several times in unit is working as designed. Call complete."
Near Killeen, TX 76542
Al
Job Details: 09/25/2020
DRYER GE DCVH640EJ0WW "Arrived on site and inspected front load dryer. Determined immediately the unit will need the idler pulley and will return with previously ordered parts.Unit will also need belt, and cap nutOffice to reschedule the customer with TG as technician.DW advised of return call ; ordrng 1 WE12M29 (BELT) and 1 WE12X83 (IDLER PULLEY ) and 1 WE2M96 (CAP NUT)"
Near Kingsland, TX 78639
James
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and tested operation. Unit has cleaning needed light illuminated but is making ice. Found evidence of hung slab caused by failing cutting grid. Unit will need new cutting grid to repair. Office to schedule return services due to part availability ; ordrng 1 W10919199 (grid-cuttr)
Near Temple, TX 76501
Jonathan
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator that’s frosting up in the refrigerator section. Inspected unit and work area. Found damper cover not aligned properly causing freezer air to get trapped by the cover and with condensate and freeze causing ice droplets on the cover. Adjusted cover and tighten screws. Customer also asked about the icemaker making too much ice. I advised her of the icemaker functions and how often it makes ice. I did explain that it would stop making ice once the ice bar comes down and makes contact with ice. I advised she does have an on and off button to stop the icemaker from trying to make more ice. I called Techline and spoke to TJ SR# 7728871402. He advised his is normal operation. He asvis3 to make no further repairs. Call complete.
Near Austin, TX 78729
Scott
Job Details: 09/23/2020
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site ,replaced water dispenser . Dispenser is responding normally . No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76542
Al
Job Details: 09/23/2020
RANGE WHIRLPOOL ACR4303MFW3 Arrived on site to install previously ordered part.Removed and replaced the defective harness.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78749
Kevin
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found connection on capacitor is loose after resetting ran a diagnostic cycle and a calibration cycle, it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78729
Scott
Job Details: 09/23/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site for washer leaving clothes soaking wet after load . Found gearcase & hub failure .
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Arrived onsite to replace thermostat in fridge, replaced thermostat, tested unit, unit working properly, office to mail in receipt, job complete."
Near Austin, TX 78748
Luis
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. While replacing evaporator found cap tube broken in liner,called tech support per tech support
Near Austin, TX 78748
Kevin
Job Details: 09/23/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found blower wheel is making contact with shroud. Adjusted shroud and noise has stopped, recommended to apartment maintenance that vent to the exterior be clean/cleared to prevent any further damage to dryer, job complete"
Near Leander, TX 78641
Tommy
Job Details: 09/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts upon arrival found I could not pull the unit out. Also found unit was on two runners. Unit needs to have a full shelf to be installed properly. Informed customer that unit needed full shelf and to call back once unit was pulled so technician would have access to unit.; O-emld tckt
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freezer needing previously diagnosed led bulb. After installing bulb I found unit functioning as designed. Customer stated while on sight they where still having same water leak issue as before. I diagnosed problem and found inlet valve in ceiling of refrigerator was not fully closing all the way and occasionally leaking water into the ice maker and beyond. Will need to return with new inter valve. ordrng 1 WPW10341329 (water valve assy)
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site for range screen not working. Tested and inspected unit and found all screen operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78703
Jacob
Job Details: 09/23/2020
REFRIGERATOR JENN-AIR JBZFL18IGX00 Arrived onsite for unit not making ice. looked at unit. Also found that unit was not dispensing water. Let customer know that when the unit was installed the water may not have been turned on or hooked up to water valve by original installers. Let customer know to get original install team back to get water to unit on. No leaks at this time. Job complete
Near Manchaca, TX 78652
Luis
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Arrived on site for no cool. Compressor and fans running,temp reading 39° in freezer partial frost on evaporator
Near Austin, TX 78726
David
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously diagnosed parts to resolve non functional turntable. Was able to repair harness, and secured with foil tape. Replaced turntable motor and retested. Unit is now running as designed. If issue persists again harness will need to be replaced as well as secured to bottom part of the microwave. Call complete since unit is running fine now."
Near Austin, TX 78739
Richard
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for the refrigerator drawer broken. During testing found that the drawer handle is broken. It’s a functional issue. Took pictures. Will need to replace drawer. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WPW10531023 (trim-pan) and 1 WPW10531081 (pan-crispr) and 1 WPW10542020 (trim-pan) and 1 WPW10542037 (pan-snack)
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
WASHER MAYTAG MVWC200XW1 "Arrived on site and inspected washer issues.Discovered after free spinning the basket the gear case was defective.
Near Austin, TX 78758
David
Job Details: 09/23/2020
DRYER WHIRLPOOL WED560LHW0
Near Round Rock, TX 78681
Cliff
Job Details: 09/23/2020
FREEZER FRIGIDAIRE LFFU1466GW1 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found refrigerant leak in evaporator.
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on site and inspected refrigerator and found water is not dispensing. Inspected valve and found one side of harness connector is not attached. After resetting connector water is dispensing properly.
Near Austin, TX 78717
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "(JM) (Justin Morrison) Arrived on site for refrigerator with refrigerator FC not cooling well enough. Opened up FC and it felt cool, therefore we tested temp with multimeter and it went down very slow down to 12 degrees but no cooler. Was going to change the compressor but found out the mounting kit drain pan was not ordered. Ordering 482801 mount-tray. Let customer know the office will be reaching back out to reschedule.; ordrng 1 482801 (mount-tray)"
Near Del Valle, TX 78617
Matthew
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived onsite for F1E4 error on microwave. Stuck relay error on control. Replaced control, tested unit and unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 09/23/2020
RANGE WHIRLPOOL WFC315S0JS0 "Arrived onsite to replace burned receptacles. Replaced receptacles,tested unit and unit is functioning properly"
Near Austin, TX 78754
Scott
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for right side fresh food door not sitting flush and hard to open and close . Found all the plastic surrounding hinge cup broken off . ( quick pic damage ) . Ordering door ,hinges ,cam thimble closure ass. Called tech to document . Customer is going to reach out to Whirlpool . Collected 140.71 cc service fee. No water leaks detected at time of service. ; ordrng 1 LW10413519 (dor-fip ms) and 1 W10366270 (thimble) and 1 W11417064 (HINGE ) and 4 WP681249 (screw)s and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"
Near Austin, TX 78759
Scott
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for top shelf freezing food . Thermistors tested normal . Replaced main control . All checked normal. No water leaks detected at time of service. Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for unit not cooling. Tested unit. Could not hear the start device kick on. Replaced both starters device and capacitor. Did not resolve issue. Submitted sealed system check list. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10507886 (compressor)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
REFRIGERATOR GE PSS25SGNABS "Arrived onsite for refrigerator not dispensing water and not producing ice. Upon inspection I found ice had formed at the water inlet tube to the ice maker blocking water flow. I also found the water at the wall valve was turned OFF I steamed out the tube and turned the water on. The ice maker dispensed as designed and the door dispenser is dispensing water. Since there was some small ice cubes in the bin the ice maker should be okay for normal operation. I was not able to get it to harvest while I was there. In the event of call back for no ice please send ice maker, valve and water lines from valve to ice maker. Job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying dishes. Upon putting unit into diagnostics I found no error codes stored. I let the diagnostics cycle run through all the functions and I found they are all operating properly with the heater element heating as designed. I advised the customer on rinse aid usage and the importance of liquid detergent while the home has a water softener installed. Job complete.
Near Austin, TX 78751
Matthew
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for freezer door not sealing. Inspected gasket, look good. Noticed that the door had a lot of play up and down. When closing The door the bottom part of the door would rub on the inner liner and in some cases prevent the door from closing properly. Called tech line for support. Tech line recommended ordering part (washer). Stated that should raise the door slightly. If not recommended potentially replacing the freezer door. Call tech line if first fix fails. SR#7728872267. Bring back gasket just in case. Office to reschedule ; ordrng 2 WP489467 (washer)s"
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
VENTHOOD KITCHENAID KXW9736YSS0 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found both lights burnt out. I removed the bulbs and tested the sockets and got 124V in each. I replaced the lights and tested the unit. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to inspect cooktop ignitor constantly arcing. Upon further inspection, I found the back middle burner ignitor would constantly arc. Also found that it was not properly mounted to the orifice holder and was not making contact with the burner cap. I remounted and adjusted the ignitor and tested. I found the front middle burner flame too low on the low setting as well. I adjusted the flame setting and tested all burners. Unit is operating as designed. No gas leaks detected during service, job completed"
Near Buda, TX 78610
Leonardo
Job Details: 09/23/2020
OVEN WHIRLPOOL KEBC206KSS05 Arrived on site to test unit for upper fan making loud noise. Turned oven on and can hear bearings hitting. Replaced upper blower and replaced upper door hinges. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to inspect venthood. Spoke with builders and found they had gotten it to work after electricians fixed another issue. Job complete