Arrived onsite for wet clothes qt the end of a cycle. Upon arrival customer stated it's working correctly now. I tested the unit in diagnostic mode and found no errors present. Unit completed the cycle with no issue. Customer stated her jeans was the load when they were still damp. I advised the customer since the jeans retain more water than normal loads to run a drain and spin. Unit is currently operating as designed. Call complete. No parts installed.

Arrived onsite for washer not agitating. Upon arrival customer stated that it wouldn't start cycles. I tested the unit in diagnostics mode and it ran the full cycle with no issues. I found no error codes present. I ran two more cycles one in quick wash and another In heavy with towels inside. The unit is running cycles as designed and no issues are present on the washer. I advised customer that if it were to happen again to send a video so we can figure exactly what's going on. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for dryer making thumping noise. Upon arrival I found the unit to be moved. I arrived ant the apartment it was located and noticed the washer on but the dryer off. I checked the breaker and found it tripped. I unplugged the dryer and tried turning the breaker on. The breaker continously trips and I could not continue with a repair. The breaker will need to be replaced. Office to RS. NO parts installed.Moved to unit 9110.; O-emld tckt

Arrived on site for refrigerator not making ice and leaking. On arrival found valve leaking into icemaker and overfilling it and preventing ice production. Replaced valve wpw10159839 and removed ice. Tested and found no leaks. Informed customer to give unit 24 hrs to fill bucket. Call complete

"Arrived on site for randomly tripping breaker. On arrival confirmed failure and found burner marks on L1 terminal connections on power cord. Repaired cord and inspected heater, timer and motor, found no harness failures or motor winding issues, replaced timer wpw10185982. Tested 7nit and found no failures. Call complete"

"Arrived on site for range tripping breaker, on arrival very 243(L1-L2) 116(L1-n), 117(L2-n), and o(g-n). Replaced both elements and control w11182108, w10856603 and w11696067. Tested unit and found oven heating as designed. Call complete"

Arrived onsite and replaced console. Unit operating properly at time of service. Advised customer on repair. Advised customer to monitor and document ongoing concerns. Advised making sure the unit is connected to WIFI

Arrived onsite for false emergency drain. Unable to clear. Unit continually stuck in emergency drain. Ordering control to repair. ; ordrng 1 W11607637 (Control)

Arrived onsite for false emergency drain. Verified and Unable to clear. Replaced control and calibrated. Unit is now operating as designed. Advised customer on repair.

"Arrived on site, replaced water valve and icemaker. W11700250 , W11645245 .Resolved loud icemaker and dripping from cute on to evaporator . Replaced front toe kick grill and leveled unit as well as added sound pads and used perma gum to silence vibration noises W11282546, 212643, W11113654. No water leaks detected at time of service . Job complete"

"Arrived on site for oven combo giving 6-8 error code . Ran diagnostics only code . Deleted code . Did hard reset . Unit is giving 6-8 code but once in awhile would just say open/ close door . Replaced appliance manager control and mw control W11448962, W11325786. Unit is now only giving open close door message . Ordering harness with switches . Call to set return; ordrng 1 W11727826 (Harness)"

"Arrived on site to test unit for excessive shaking, tested unit found hub nut extremely loose causing excessive shaking during spin, tightened nut and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Mvwb300wq1 Arrived on site for a washer not draining with a error code per client. Further inspection in diagnostic mode didn't see any error codes found dampers failed during spin cycle test.Tested ever cycle in Manuel mode everything worked solid except dampers did find valves trickling. No parts installed today ordered part#s w10247710 and, w10364988 returning tech will need to install parts to fix issue .; ordrng 1 W10247710 (Dampers) and 1 W10364988 (Water valve)"

Arrived on site to test unit for not heating. Replaced faulty cutoff(W10900067). Unit now working as designed. Job complete.

Arrived on site to test unit for leaking. Found dawn soap being used in dishwasher causing over sudsing and leaking. Advised against use of dawn in dishwasher and to use pods or liquid soap designed for dishwashers. No parts replaced at this time. Job complete.

"Arrived on site to replace previously diagnosed part. Replaced console (W11660284) and tested unit, in diagnostics all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not advancing in the wash cycle. Upon arrival customer stated unit will release the pod and when cycle was complete the pod would still be there and dishes are not washed. Activated diagnostic cycle, found wash motor is now engaging. Unit is filling, draining and heating. Unit will need a new sump assembly to fix issue. Ordering part, no parts installed, rescheduled for 10/01.; ordrng 1 W11613479 (Sump assembly)"

"Arrived on site to test unit for not sealing. Upon arrival inspected unit, found substantial gaps between the gasket and the frame on both the FC and RC doors. Used heat gun to warm up the gasket and shape it to the frame. Unit is now sealing. Advised customer to leave door closed for 2 hours in order for the gasket to set in the correct shape. Unit is now functioning as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to install previously diagnosed parts. Replaced upper spray arm (W11573766) and retainer clip (W11590538). Customer has a concern for dishes getting cloudy. Advised customer on possible solutions, running faucet before running a cycle to ensure proper water temps, correct amount of detergent for each cycle and using the proper cycle for the proper load. If none of these solutions work advised customer to call KA to see if they can do anything for them. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for scratches on door. Upon closer inspection found scratches on outer door, replaced outer door, tested unit, unit is running as intended. No leaks present at this time. Job compete. USED W11449081"

"Arrived on site to inspect unit for not finishing a cycle. Upon closer inspection found unit would not enter diagnostic. Customer stated multiple cycle options such as normal havent worked for longer then the not washing issue. Replaced control, was able to enter diagnostics found all components activated properly besides agitate it would only spin one direction instead of both. Replaced actuator, tested unit, unit is now agitating properly. No leaks present at this time. Job complete. USED W11654022 W10913953"

"Arrived on site to inspect unit for no lights, motor running and lid being locked. Upon closer inspection found door locked and drain kicking on as soon as unit receives power. Found unit is stacked in closet, dryer is not secured, unable to tilt unit back. Will need to schedule 2 man and return. Office to reschedule. NO PARTS USED ; ordrng 1 WPW10448876 (Switch) and 1 W11044559 (Hose) and 1 2man (2man)"

"Arrived on site to test unit for not heating and condensation, tested unit found it is heating but customer is experiencing long dry time, customer stated that vent was cleaned but when vent test was preformed it failed do to poor ventilation, removed vent from unit and test passed, advised customer to hirer a professional to remove restrictions, at this time job complete no parts installed"

"Arrived on site to test unit for low ice production. Upon arrival customer stated unit was installed 2 weeks ago, it has only produced 1 layer of ice cubes in the ice bin during that time. Attempted to force harvest the IM, IM would not enter a harvest cycle indicating an issue with the IM motor. There can be a potential problem with the fill so on return visit after replacing IM, all functions would have to be tested to ensure IM was the only issue. Ordering part, no parts installed, rescheduled for 10/02 AM.; ordrng 1 W11744512 (Ice maker)"

Arrived onsite and found found stripped yoke/motor joint preventing auger function to dispense. Hot welded the yoke to the motor shaft to restore function. All checks good. Unit is now operating as designed. Advised customer on repair. No parts needed.

Arrived on site to test unit for clicking/grinding noise. Customer provided video and verified noise coming from damper. Replaced damper(WPW10594329) and advised when damper is engaging noise is normal part of operation. No leaks detected. Unit working as designed. Job complete.

"6500 Arrived on site to install previously diagnosed parts. Replaced drain tube(W11745092), brackets(W11668672), led light kit(W11683243), fc gasket(W10407216) and ice maker assembly(W11658802). Found top brackets and bins in FC are damaged and prevent FC door from closing properly. Ordering parts and office to reschedule. ; ordrng 1 W11131390 (LH rail) and 1 W11161915 (RH rail) and 1 W11238213 (Center bin) and 1 W11393136 (Upper pan)"

"Arrived on site to test unit for intermittent water dispensing issues. Recommending replacing reservoir, filter housing and valve. Rescheduled for 10/4. Customer needing first appointment of the day. She is having surgery that day and needs repair done asap. AH only. ; ordrng 1 W11531179 (Reservoir)"

Arrived on site to test unit for flames acting erratic on center burner. Found on arrival outer cap was set properly. Adjusted and unit working as designed. Off set burner cap a bit and was able to replicate exact issue was concerned with. Advised and instructed to ensure caps are properly set before igniting to allow proper even fuel distribution. No parts replaced. Unit is working as designed. Job complete.

"Arrived on site for not making ice. Upon arrival, test ice maker and makes call for water but does not fill. Found fill tube frozen. Cleared ice from tube and retest. Unit now fills correctly. No leaks present at this time. Job complete"

"Unit in 547 . Arrived on site for unit COM soul not illuminating. Upon arrival inspected unit and found LEDs on display are not functioning. Tried power cycling, but had no effect on the console. Replaced Console and tested. Unit is now functioning properly. Job complete used w11378949"

"Arrived on site to install previously ordered part. Upon arrival, found the switch is not the issue. By wiggling paddle the dispenser now dispenses. Need to replace water dispenser parts. Ordering parts office to reschedule.; ordrng 1 WP2162361 (Switch) and 1 WP2180226 (Bracket) and 1 WPW10152859 (Lever) and 1 8201537 (Fitting)"

"Arrived on site to diagnose washer not starting. Customer advised on arrival that they needed assistance with their washer, not their dryer. I corrected ticket info to reflect the washer. Customer showed me they push start and nothing started. I let them know about the Two Step behavior change for the newer washers, requiring either 2 button presses or rotating the cycle selection know first. We were able to start it successfully. Unit needs no parts, advised on service pointer W11648603. Call completed."

Arrived on site to test unit for unit tripping breaker. Replaced both upper and lower bake and broiler elements. Turned breaker back on test unit by heating to 500? and breaker still tripping at about 180? and breaker wouldnt turn back on it keep tripping. Disconnected the oven from the main power source and breaker would not turn back on. Will need new breaker and then do the burn out job complete. W11545804x2 and W11617232x2

Arrived on site to test unit for bottom oven door outer glass Broken. Replaced bottom outer door glass test unit and unit test good job complete. W10839793. W11600222

WDP540HAMZ4 Arrived on site for a dishwasher not heating per client. Upon arrival found error code F7E1 in diagnostic further inspection found heater working as it's designed reading 8.40 amps. Looked further found the temperature sensor had failed ordered part#w11612329. No parts installed today returning parts just incase needed . Returning tech please clear any error codes .; ordrng 1 W11612329 (Temperature sensor)

"KUIX535HPS01 Arrived on site for a stand up icemaker with over filling and causing water damage to the base boards per client. Upon arrival tested in diagnostic found the amount of water filling was very low then the recirculating pump failed further testing found drain pump had issues draining causing for over filling. Replaced part#s w10897719 , w11542867 ,and w11539855 ran product in service mode and customer mode. Product works as it's designed."

Arrived on site to test unit for unit tripping breaker. Went to the apartment and no answer tried to access unit and found 3rd lock was locked. Maintained said they will call back to reschedule ; O-emld tckt

On arrival verified complaint of unit flashing sense. Ran diag and found no error codes. Ran component activation and all components are working. Visual inspections shows no issues. Started a cycle and unit is working correctly. Advised maintenance that If sensing is flashing unit is most likely paused. Job complete no parts installed.

Arrived on site ish door parts. Removed door panel. Replaced vent. Replaced lower spray arm. Replaced door panel. Verified operation. Diagnsotics completed with no leaks. Call complete.

Arrived on site with main harness. Ran diagnostics and found centrifugal switch in motor is not closing. Heat will never turn on as it never closes circuit. Ordering motor. No issues with harness found. Reset for tues; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

"Arrived on site for customer setting oven to light and it never starting. Found igniter glowing but weakly. Also found door seal torn on bottom which is letting heat out, Replaced igniter and verified operation. Ordering new seal. Reset for Tues; ordrng 1 WPW10535778 (Door seal)"

Arrived on site for oven not working properly. Confirmed igniter glows but weak. Not pulling proper amp draw to turn on valve. Need new ignitor. Part sent has different connector due to having wrong model. Reset for tues. ; ordrng 1 W11176454 (Ignitor)

Get code 1800. Arrived on site for water running in back. Ran diagnostics and found no problems with water. Unit working as designed. Wiped down reservoir and inside. Customer does not want to run cleaner through unit. Removed front panel and vacuumed condenser. Call complete. 178.60 Auth code: C44W3T

"Apt #1104, arrived on site for washer not working, customer said he notice wires hanging from bottom. Inspected and found drain pump wires completely pulled out of connector. Will need new harness. Reset for wed pm. Last of day. Can go directly to apartment. Take right side entrance and building 1 to left. Long walk the other way. ; ordrng 1 W11643701 (Harness)"

"On arrival verified complaint of ice forming in RC section. Spoke to GC and attempted to replace gasket on adapter behind ice maker. After removal of gasket and attaching to the old gasket as two layers was unable to compress gasket car enough to seat ice maker. Spoke to GC and was advised to order another adapter. Also needs RC evap drain pan for cracked pan and ice maker for costing flaking off. Installed adapter W11126056 ordering adapter W11126056, drip pan W11457241, office to Resch as customer is unsure of availability ; ordrng 1 W11126056 (Adapter) and 1 W11457241 (Drip pan) and 1 W11658802 (Ice maker)"

WOED3030LS01 Arrived on site for a in wall tripping breaker per client. Upon arrival found breaker was already flipped. Flipped breaker back on preheated both top and bottom same time to 500 degrees. Both preheated to 500 degrees without without flipping breaker. Preheated again after letting both cool down back to 500 degrees and once again product did not flip breaker. Notified client to get with the home builder to replace breaker if it happens again. Product working as it's designed.

"Arrived on site to inspect washer going out of balance and shaking during spin. Upon further inspection I found that the basket has a manufacture defect in that the holes for draining are not fully punched out. Because of this, the unit is not able to drain the water and it is going out of balance. I am ordering a basket W11172199. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W11172199 (Basket)"

Arrived on site to inspect dishwasher not draining. Upon further inspection the customer advised that the unit is not heating or drying as well. The customer also pointed out that both racks are rusting (photos). I checked the resistance of the heating element and it read open. Upon further inspection I found that the filter needed to be cleaned and also that they had standing water in their sink causing the dishwasher to drain slow. I informed the customer that the drain needs to be kept clear for the dishwasher to drain properly. I replaced the heater and I am ordering the top and bottom rack. Office to schedule return service. No water leaks observed during service. W10781857 W11169039; ordrng 1 W10781857 (Lower rack) and 1 W11169039 (Upper rack)

Arrived on sitee to install previously diagnosed and ordered parts. I installed the knobs and adjusted the flame height per customers request. Unit is operating as designed. No gas leaks observed during service. W11366438

Arrived on site and adjusted simmer flames to recommended. Unit is now working as designed. Job complete.

Arrived onsite for clothes damp in dryer. I ran a timed dry and confirmed that the dryer is heating properly. Customer has had vent issues In the past and said she was just wanting to confirm her dryer is operating as designed. She also stated that the towels would take more than one cycle to dry. I advised customer that the towels will take longer depending on load since the towels hold more water than just regular clothing. I advised the customer to get her vents cleaned yearly as she only does 2-3 loads every week. The dryer is cycling and heating as designed. No problems found at time of service. Call complete. No parts installed.

Arrived on site to test unit for door seal not installed properly. Verified seal was twisted causing gaps between inner door and console. Replaced seal(W11412696) and completed diagnostics with no issues. Advised customer on cleaning cycles and use of soap to prevent over sudsing into overflow pan. No leaks detected at this time. Job complete.

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, during spin unit is making a tapping or clicking noise. Could not mimic in diagnostics but in customers video unit is getting very unbalanced. Gained access to inside of the unit and found the source of the noise is the rear right shock. When moving the tub in a certain direction a clicking noise would form. Replaced shocks (W11316766) X4 and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for gas smell after using burner. Turned gas on to the unit with out turning any burners on for 10 minutes to let gas build up and checked regulator and all burners and valve with a gas detector and no leaks present. Turned burners on and then turn them on to check if valves are closing and no leaks present at all. Job complete. NO LEAKS PRESENT AND NO PARTS USED

"WRF555SDFZ11 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace control board and water valve. Still same issue. Spoke with Jake from techline SR#7739983474 and recommended to order another main control. We tested pink to white wire on the auger connection and reads no voltage when dispensing. Checked pink to black/red wire on P3 and no voltage. Checked white on P1 and pink to P3 and no voltage. Entered diagnostics snd checked for door switch and works fine. No water leaks present at this time. Office to reschedule ; ordrng 1 W11399844 (Main control)"

"WRS335SDHM06 Arrived on site for ice maker not working. Upon arrival, found ice try to be twisted. Proceeded to replace W11700250 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for blower wheel replacement. On disassembly found blower wheel stripped on motor shaft. Needed to replace wheel and motor. Replaced both and tested. Unit is now functioning properly. Job complete.

Arrived onsite for unit leaking gas. On arrival inspected unit. Used 2 different gas sniffers and found no indication of a leak. Tested unit and did find igniter was having issues on reigniting after preheat. Gas smell due to failed ignition process. Replaced igniter. Tested and unit is now functioning properly. Job complete. Used w11524031

Arrived onsite and found unit operating with failed airflow causing unit to take a long time to dry. Cleared outside obstruction. Unit is now operating as designed. All checks good.

Arrived onsite for oven with control locked. Upon arrival I tried unlocked the controls and the unit locked controls again right away. I performed a power reset and the issue still occurred. The console controls have gone bad. I replaced the console and the unit no longer locks itself. Unit is now operating as designed. Call complete. Installed W11296171 console.

"Arrived on site to install replacement wine cooler door. Removed existing damaged door and attempted to replace. Once I removed the plastic from the door I found 2 spots the door was damaged, one on the hinge and one on the left side of the door. Reordering a new door to resolve. Returning tech to return defective door. ; ordrng 1 W11684718 (RH Door)"

On arrival verified complaint if unit making a thumping sound. On inspection found rollers and blower are worn. Replaced repair kit and blower. Unit is now working correctly job complete installed wp694089 and 4392065

Arrived onsite for washing machine draining while filling. Upon arrival customer stated it wouldn't do anything but drain. I confirmed it would continously drain and will not stop when I pulled the water pressure line. The control has gone bad. I replaced the control and as I was running a diagnostic cycle I found there to be a clicking noise underneath when trying to spin. The cam or actuator will also need to be replaced. Ordering W10721967 cam and W11481722 actuator. Office to rs.; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator)

"On arrival verified complaint of unit taking to long to dry on sense dry. Time dry works fine. Ran vent test and it passed. Voltage and polarity are correct. Ran diag test and all sensors passed. Ran time dry and confirmed unit heats correctly. Ran sense cycle with wet towel on sensor and temp sensor in unit. Unit functions correctly. Customer concern was that unit would add more time and keep drying when clothes were still wet. Advised customer this is normal function of unit. Unit does not keep running once clothes are dry. Customer was also use eco boost which extends dry time, advised for customer satisfaction to not use this setting. Job complete no parts installed."

"Arrived on site to inspect wall oven microwave combo unit with microwave not working. Upon further inspection, the customer advised they were heating up something in the microwave and then they heard a loud pop and it stopped working. I pulled the unit out and gained access to the microwave components above the microwave. I found the fuse was bad and I removed it. Using my 20W jumper, I jumped the fuse housing and attempted to test the microwave. I found the interior light was on and tested for 30 seconds. As soon as I pressed start, the microwave relay clicked and the unit shut off. I inspected the microwave control, inverter board, magnetron, thermostat, switches, filter board and all checked good. I tested voltage at the filter board and found no voltage. I tested voltage at the bus fuse and found 120V, but no voltage going to,the filter board. I removed the bus fuse and tested and found it open. Replaced the bus fuse and found voltage at the filter board. Retested the microwave and again the relay clicked and the unit shut down. I found no voltage at the filter board again and the new bus fuse was open. I traced the wiring harness back to the main control on the side of the unit and found white dust on a few relays and found one of the relays that looked to be slightly melted (photos). Also found the white dust on the panel where the control mounts (photos). I am ordering the main ACU, fuse, and bus fuse, along with CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/30/24 AM first call (MS). No parts installed.; ordrng 1 W11261167 (Main control) and 2 WPW10017410 (Bus fuse)s and 1 W11188752 (Fuse) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AS 1ST CALL)"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display showing the do not unplug symbol. I cycled power at the breaker and attempted to place the unit in diagnostics and the unit failed and do it used to flash the do not unplug symbol. Due to not being able to get the unit into diagnostics, I am ordering the control panel and scheduled return service for 09/30/24. No parts installed.; schdld next appmnt for 9/30 MON !"

Arrived on site for control not responding to input. On arrival confirmed issue and found control keys stuck. Replaced control w11536794 and tested unit. Found range working as designed. Call complete

"Arrived on site ,replaced new bezel W11237158 with random screw with right length and thread . Ran calibration and test wash . All checked normal. No water leaks detected. job complete"

"Arrived on site. Installed foam gasket under freezer door gasket on lip,watched service videos on issue to confirm placement,uploaded pictures. Used w11159728"

Arrived on site for washer not completing cycles at random. On arrival found no harness breaks or ACU failures. Found no errors in diagnostics. Found screws to actuator loose and actuator sensor not in position. Replaced actuator and tested unit. Found washer working as designed with no leaks call complete

"WTW4955HW3 Arrived on sir for unit turning on on its own. Upon arrival, checked error codes and found F3E1 pressure system fault. Cleared code. Proceeded to inspect pressure hose and found no clogs. Unit need main control. Called Safety Team and spoke with Angie SR# 7739938035 and authorized to repair unit un warranty. Authorization #W1CBWU1WPL1. Control board was not received however it was ordered. No water leaks detected at this time. Customer agreed to reschedule Sept 30. Customer is requesting first call in the morning. ; schdld next appmnt for 9/30 MON AM"

"WDF331PAMS0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11613566 control and W11647669 console. Ran diagnostics and unit is now functioning as designed. No water leaks detected at this time."

"#1223. Arrived on site for ice build up and popping noise. Found popping noise from hinge assembly with door opened,per service pointer ordering shim and extension kit,found ice build on liner wall,door sealing,previous company replaced gasket multiple times found gasket ripped on corners and liner pulled away from door. Ordering a new freezer door and upper hinge assembly. ; ordrng 1 W10800794 (Freezer door) and 1 W11171640 (Shim hinge) and 1 2267193 (Extension) and 1 W11673500 (Hinge)"

"Arrived on site replaced inner door panel,latch kit, seal and adhesive WP695737, 279570, WP279368, W10906683. Door is closing properly now ."

"Arrived on site ,replaced gearcase ,clutch,slider and drain pump. W10876600, W10754448, W10734521, W11393685. Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for washer still vibrating. Replaced gearcase,clutch ,slider W10734521, W10754448 W11449841. Suspension is in good shape . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for right rear burner not heating at all. Found terminal connection cracked and switch had burn marks on inside . Replaced element and switch W10911303, W11171119. Burner is now heating properly . Job complete"

"Arrived on site ,replaced light housing in Fz WPW10313917. No other issues found . No water leaks detected at time of service . Job complete ."

"Arrived on site for oven door not staying shut . Found hinges bent . Replaced hinges WPW10440013, WPW10388635. Door is staying shut . Job complete"

Arrived onsite and installed the bracket kit. Unit is now operating as designed. All checks good. Advised customer on repair. W11668672

Arrived on site for dryer not heating. On arrival found a clog in vent hose as well as a broken element coil. Replaced element wp3387747 and instructed customer on how to clear the vent in wall of home. Found dryer working as designed. Call complete

Arrived on site to install previously diagnosed control w11603810. On arrival reconfirmed issue and installed part. Tested washer and found it working as designed with no leaks call complete

Arrived on site for range needing front left burner. On arrival installed w11563195. Tested burner and found it working as designed. Call complete

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed,job complete installed W11598159"

"Arrived on site to test unit for not draining, tested unit found drain pump activating but not removed water, inspected disposal and found plug not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for not running properly, tested unit found broken wire on drain pump, fixed wire with butt splice, secured wire for in potential areas where harness can fail, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no cool,fridge . Found compressor not running . Getting voltage to inverter . Replaced inverter W11546982. Compressor now running . No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for not igniting, tested unit found all burners are getting spark but two front burners will not ignite and excessive gas smell present, opening top slightly and found broken orfice holder, ordered all holders and screws and will determine what is need when top is removed office to reschedule no parts installed ; ordrng 1 W11590058 (Front left orfice holder) and 1 W11590059 (Right front orfice holder) and 1 W11590060 (Rear left orfice holder) and 1 W11590248 (Rear right orfice holder) and 8 W11241230 (Orfice screws)s"

Arrived on site to test unit for both front burners not igniting correctly. Test unit and found clogged burner heads. Adjusted burner heads test unit and unit test good job compete. No leaks present NO PARTS USED.

Arrived on site to test unit for dispenser not staying close. Found damaged dispenser and replaced dispenser test unit and unit test good job complete no leaks present. W11705151

"Arrived on site to inspect unit for no power. Upon closer inspection found timer faulty and thermal cutoff and thermal fuse reading incorrect ohms. Replaced timer, thermal fuse and thermistor no change to unit. Ordering push to start, another timer and door switch. Rescheduled for 9/30USED W10857612 WP3392519 279816; ordrng 1 WPW10420741 (Start) and 1 W10857612 (Timer) and 1 WPW10237959 (Door switch)"

Arrived on site to test unit for left front and right front burner not staying light on low simmer. Test unit and found nothing simmer orifices clogged not allowing gas to go through to stay lite. Cleared clogged test unit and unit test good job complete. NO PARTS USED.

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, unit had no change, tested unit with new harness and spark module, unit had no change. Called tech line for recommendations, per tech line replace valve for front right burner. Office to reschedule. USED w11702865SR#7739986560; ordrng 1 W11703063 (Valve) and 1 W11703401 (Manifold)"

"Arrived on site for washer shaking. Customer also says the cold water does not turn off, he has to shut off the faucet. Diagnsotics shows f8e3. Test completed but with lots of problem noises. Inspected under neath and found black oil from gearcase covering all electrical components. Found a sock stuck between tub and basket. Unable to remove agitator so unable to remove tub. Unit does not pass bounce test. Suspension needed. Water valve assembly needed. Complete rebuild of tub needed. ; ordrng 1 W11127357 (Water valve housing) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw) and 1 W11095106 (Harness) and 1 W10902814 (Washplate) and 8 WP8533953 (Hub screw)s and 1 W10752187 (Agitator screw) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator) and 2 W11596033 (Actuator screw)s and 4 WPW10249633 (Gearcae screw)s and 1 W11685857 (Motor screw) and 1 Extratime (Extra time) and 1 Auth (Auth)"

"Arrived on site to test unit for no heat. Upon arrival customer stated unit heats but dry times are really long. Takes up to 4 cycles to dry a load of laundry. Tested unit, unit is heating. Ran a vent test, test shows venting is heavily restricted. Removed vent hose and ran a vent test, test shows good airflow. Issue is with the venting. Customer would need to hire a professional vent cleaning service and cease any use of the unit until venting is cleared out to prevent any components failures. Once vents are clean unit should return to normal operation. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for latching issues. Upon arrival inspected unit found catch and strike both damaged. Replaced catch (W11429587) and strike (W11429589) and tested unit, unit is now functioning as designed, job complete."

"WSR57R18DM02 Arrived to inspect cooling issue. Discussion with the customer revealed an issue where the machine would stop cooling and set off the temperature alarm. By cycling the breaker, the machine would start cooling again, in most cases and in a few, they had to cycle the breaker a second time. This leads to the control or other electrical items as the source. I attempted to recreate the issue via cycling within service mode and could not recreate it. The sealed system appeared to operate as designed and I could not verify the issue. The customer will contact us if the issue occurs again and I advised if it is not the sealed system, additional charges will apply. No water connections to unit."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and I could hear a faint thumping sound which sounded normal. The customer advised that there is a service light that will turn on while the unit is operating and then the unit will turn off. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I disassembled the unit and found a small amount of lint inside (before photo) and the rollers dirty. I removed and replaced the four rollers, tension pulley roller and belt (dryer repair kit) and cleaned all axles. I cleaned the inside of the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I advised the customer that the noise theyre hearing is normal operations noise and the unit is in good operating condition. No lint observed at the end of service, job completed. I recommended the customer have their vents checked/cleaned. 4392067"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the ice maker fill tube. Upon arrival, I was unable to remove the ice bin and found solid ice at the opening of the ice bin where the ice drops from the bin. Customer advised she didnt know she was supposed to unplug the unit to allow it to defrost before we arrived and there is nothing in previous techs notes to show that she was advised to do such. I advised my customer that I was going to have to reschedule to allow them to unplug the unit and allow it to defrost before I could remove the ice bin. I recommended the customer turn the breaker off and showed them how to do so. Also recommended they place towels at the front of the unit below the ice bin, on the floor and on the first shelf to catch any water that will leak. I asked that turn the power off 24 hours before we return on 10/02/24. Had customer sign waiver of damages when defrosting refrigerator. No repairs made today and scheduled return service for 10/02/24. ; schdld next appmnt for 10/2 WED !"