Near Georgetown, TX 78628
David
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that would at times dispense crushed ice or a mix. Performed diagnostic and checked ice bucket. Could see that the solenoid was actuating, but the bucket was grinding a bit in the front. Felt like rod was bent causing the ice to get crushed by the blades when it should just be passing it. Replaced ice bucket. Tested and ice is no longer being crushed. All is working as designed. Call complete."
Near Lakeway, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for deli control issues. Found deli control unresponsive not powering on,ran diagnostics to deli control no voltage at harness,no corrosion diagnosed unit will need a new harness assembly.
Near Round Rock, TX 78664
David
Job Details: 02/24/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to diagnose a washer that would not power on. Performed diagnostic and found unit unresponsive. Checked voltage,rages and found voltage at control, nut not going out anywhere else. Replaced control and retested. Was getting voltage at all a dories and UI now, but UI was still not coming on. Replaced UI console. Retested and all is now working as designed. No water leaks found at time of service. Call complete."
Near Manchaca, TX 78652
Jacob
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived onsite to replace fuse. Upon changing of fuse. Plugged unit in and blown fuse again. Replaced fuse. Found that bottom door switches were wired wrong. It flipped the breaker. Turned breaker back on. Unit turned on. But did not last long before shutting off. Ordered parts. Office to reschedule ; ordrng 1 NEEDAUTHORIZATION (NEEDS AUTHO) and 2 W10138793 (FUSE )s and 1 W10727360 (microswitch) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)
Near Bastrop, TX 78602
Cliff
Job Details: 02/24/2020
MICROWAVE LG LMV1762ST/01 "Arrived on site to replace previously ordered parts. Replaced fuse in unit as to the fuse in unit was cracked. Also noted parts ordered are not needed with the exception of the fuse, as the magnetron thermal cut off is open preventing power from reaching the main control. Office will need to research thermal cut off and set return appointment.; ordrng 1 RESEARCH (MAGNETRON TCO)"
Near Austin, TX 78737
Kevin
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL KDTE204ESS3 "Arrived on site and inspected dishwasher and found Wash motor has failed After replacement confirmed correct operation with a diagnostic cycle, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
COOKTOP WHIRLPOOL W5CG3024XS01 (DM) Arrived on site to install previous diagnosed parts. Gained access to the burner spuds on the cooktop; Replaced with correct spuds. Tested unit operation and adjusted valves stems. All tested good.
Near Buda, TX 78610
Richard
Job Details: 02/24/2020
DRYER WHIRLPOOL WED72HEDW0 Arrived onsite for the dryer not turning on. Ran diagnostics and found that the thermal fuse was no good . Customer accepted service and replaced thermal fuse and dryer tested good . Complete
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site for microwave light staying on. Tested and inspected unit and found failed control and bulb. Ordering needed part and will return ordrng 1 W11342846 (CONTROL )
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH75021HZ2 "Arrived to inspect unit with no light, found light shorted. Removed and replaced bulb.
Near New Braunfels, TX 78130
Robert
Job Details: 02/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of no display. Confirmed display issues and replaced console. After replacement test operation.
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived back on site for harness replacement. Replaced harness and tested functions 3 times and tested good
Near Austin, TX 78739
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code F0E2 over suds. Ran a quick cycle and washer tested fine. Called tech line and they stated that the over suds is causing a restriction while the washer is spinning during the cycle causing the spin cycle to not fully complete. Advised tech line that the customer is using the load and go feature. Tech line stated to change the setting to load and go to 6 so that it will use less detergent and prevent the suds error code. Set the load and go to 6 and advised customer to monitor. Complete sr# 7727074254
Near Rogers, TX 76569
Jonathan
Job Details: 02/24/2020
WASHER GE GFWR4805F1RR Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced fan housing and tested unit. Unit is working as designed.
Near Austin, TX 78733
Luis
Job Details: 02/24/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for no ice. Ran diagnostics no frost forming on evaporator plate,found oil residue under evaporator plate diagnosed leak due to manufacture defect. Called tech support with finding per tech support need to replace evaporator plate. Replaced evaporator assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern reassembled unit checked water connections no leaksSEE STICKY NOTESR#7727196431; ordrng 1 SEESTICKYNOTE"
Near Gatesville, TX 76528
Jonathan
Job Details: 02/24/2020
ICE MACHINE MAYTAG MIM1554ZRS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water reservoir pan and recirculation pump and tested unit. Unit is working as designed. Unit is still at room temperature so I advised the customer that it may take some time to cool down and make/keep ice. Recommended waiting 24 hours before having ice. Call complete.
Near Austin, TX 78723
Wesley
Job Details: 02/24/2020
DISHWASHER JENN-AIR JDTSS244GL0 Arrived onnsite and found hey had run the unit without water turned on. All checks good once water has been turned on. Advised customer on findings. All checks good.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator not working/cooling. Upon further inspection, customer provided POP and advised that the unit isn’t cooling and no lights are coming on inside. I placed the unit in diagnostics and attempted to test the thermistors and nothing registered. I tested the ice maker and again nothing registered. I removed and replaced the UI and HV control and retested and the unit is operating as designed. Unit not connected to a water source. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for customer complaint of unit not spinning clothes dry, called techline, they recommend replacing tub assembly. Ordering tub assembly and shocks. 7727149693 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOURS JOB) and 1 CNOTE (2 TECHS) and 4 W10261492 (shock-absr)s and 1 W10839952 (tub-outer)"
Near Spicewood, TX 78669
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not draining or spinning properly, found gearcase and wash basket were spinning out of round with no clothes in unit. ordering basket and gearcase. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Near Killeen, TX 76549
Al
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave buzzing and turning off after 3 seconds.Confirmed the complaint and called Whirlpool Tech line and spoke with ANDY.Advised Andy of complaint and was told the noise was simplyRelay chatter caused by door switch alignment issues Andy SR#7727200358Removed and replaced the top and bottom switch assembly’s.Reassembled and unit tested as designed.Tested with 2 minute water cup test.Job complete
Near Smithville, TX 78957
Cliff
Job Details: 02/24/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TD Arrived on site to replace start relay for compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No water was hooked up to unit at time of service.
Near Austin, TX 78738
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found no error codes. Ran a test cycle and washer tested fine. Customer stated that they were washing a comforter when the issue happened. Advised customer that I could not find anything wrong with washer.
Near Spicewood, TX 78669
Brandon
Job Details: 02/24/2020
RANGE GE JB625RK4SS "Arrived on site for customer complaint of oven temperature being off and not cooking properly, found faulty temperature sensor, I replaced sensor and calibrated oven, unit tested good."
Near Bee Cave, TX 78738
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit turning on demo mode by itself during a cycle, I was unable to get unit into diagnostic mode, found faulty UI control and main control, I replaced both controls, unit tested good."
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator that is randomly tripping circuit breaker. Tested all parts and components and found no mechanical failures with refrigerator at this time. Advised homeowner that unit may trip breaker due to GFCI or AFCI breaker. The manufacturer does not recommend this type of circuit for appliances as there are ungrounded parts that may trip circuit. Breaker would need to be changed to a standard breaker to prevent issue from happening in the future.
Near Gatesville, TX 76528
Jonathan
Job Details: 02/24/2020
DRYER GE GFD49ERPK0RR Arrived on site for dryer that was making a rattling sound. Inspected unit and work area. Remove front panel and found blower wheel broken try to remove blower wheel and install new one but had the wrong part. Ordering blower wheel assembly and will return ordrng 1 WE16X10007 (wheel blower asm)
Near Austin, TX 78717
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite for the refrigerator not cooling again on the RC side. I found the RC at 50 degrees and the fan not running. I ran service test 3 and found the RC evaporator fan not running. I removed the fan scroll and found the molex connector had disconnected. I snapped the connector together and made sure the locking tab was down. The fan worked as designed. I removed the frost from the coil and reassembled. I tested the unit again and it is working as designed. Call complete.
Near Hillsboro, TX 76645
Jonathan
Job Details: 02/24/2020
DISHWASHER FRIGIDAIRE FFID2426TD2A Arrived on site for dishwasher that had a broken tub. Second unit and work area. Found out visibly cracked. Replaced tub and tested unit. Unit is working as designed. Call complete.
Near Spring Branch, TX 78070
Robert
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of no freezer light and dripping from dispenser. Found the hose connector for water not secure. Resealed connection and test. Light not working because of frost door not closing properly. Ordering slides.; ordrng 2 W11265130 (SLIDES)s
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT710PAYM2 "(DM) Arrived on site to install the screws. Installed screws into the outer panel. Inspected unit and performed diagnostics. Found water leaking from the steam vent. Disassembled steam vent and found it will need to be replaced Customer request to leave the panel off of the unit and screws in a bag for customer. Tested all other operations, all tested good except the steam vent."
Near Georgetown, TX 78633
James
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site and tested operation. Unable to locate leak. Customer stated it was a very small puddle near hinge. Verified all water connections dry and no water leaking from system. Unit tests good. Job complete
Near Austin, TX 78752
Jacob
Job Details: 02/24/2020
WASHER WHIRLPOOL 110.2235251 Arrived onsite for unit not getting into spin cycle. Tested unit. Found that latch lock was no responding due to detergent and hair found in lock. Creating issue for lock not to function at times. Replaced lock. Tested unit. Unit test good.
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF518SAHM0
Near Austin, TX 78752
Jacob
Job Details: 02/24/2020
WASHER WHIRLPOOL 110.2235251 Arrived onsite for unit not getting into spin cycle. Tested unit. Found that latch lock was no responding due to detergent and hair found in lock. Creating issue for lock not to function at times. Replaced lock. Tested unit. Unit test good.
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Replaced damaged refrigerator doors and nameplate. Job complete"
Near Manor, TX 78653
Wesley
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite and installed drain extension to repair symptoms of obstructed drain. All else checks good.
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to inspect refrigerator lights not coming on. At the previous service call, while repairing the unit, the power shut off to the unit momentarily and then came back on but the lights in the ice box cover failed to come back on. I cycled the power to the unit and that did not help. I recommended that the customer observe the lights throb the weekend and if they didn’t come on to notify the office. Upon further inspection today, I found that the LED control had gone bad, but only the ice box cover lights went out and the remaining lights were on. I spoke to CS regarding this issue and he advised that the control will be covered under warranty. I removed and replaced the LED control ad tested the unit. Unit is operating as designed. No water leaks observed during service, job completed.
Near Temple, TX 76502
Jonathan
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator that’s making a rattling noise. Inspected unit and work area. Tested unit in diagnostics and found the dampener door making the creaking sound. Ordering dampener control. ; ordrng 1 WPW10479155 (control)
Near Lakeway, TX 78734
Robert
Job Details: 02/24/2020
REFRIGERATOR LG LMXS30776S/01 "Arrived on job to replace control. After replacement test operation no change. Called tech line, checked voltage from main control 120v, check out of cavity 120v good. Check to control at top of door no 120v. Customer wil need door.
Near Austin, TX 78751
Wesley
Job Details: 02/24/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for complaint of unit not dissolving pods. Found unit water had not been turned on. Advised customer on findings. Tested and found all to operating as designed.
Near Austin, TX 78731
David
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KSF26C4XYY04 "Arrived on site to install previously diagnosed parts for lights out in the RC, and new filter. Installed new filter and only needed 1 upper light module. Retested unit and all is working as designed, filter flushed as well.
Near San Marcos, TX 78666
Richard
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. Replaced compressor and filter drier. Put in 4.16 oz of Freon. No leaks detected. Refrigerator cooling down. Complete
Near Austin, TX 78733
Leonardo
Job Details: 02/24/2020
DISHWASHER KITCHENAID KUDS02SRBL1 Arrived onsite for dishwasher not draining. Tested unit and found debris in the chopper blade and check valve. Which was not allowing the water to drain. Removed debris and tested unit. Water is now draining normally and no leaks present.
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Replaced damaged shelf. Job complete"
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site. Replaced damaged washer top. Job complete"
Near Austin, TX 78733
Kevin
Job Details: 02/24/2020
DRYER MAYTAG MED5630HW0 "Arrived on site and inspected dryer and found heating element is disconnected. Set dryer into a diagnostic cycle and didn’t find any saved error codes, customer is also experiencing long dry cycles, multiple runs. issue may be due to restricted air vent. This model doesn’t have an error available for a restricted air flow. Recommended that customer consider having vent cleaned by a service, job complete"
Near Austin, TX 78727
Wesley
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site and found leaking gasket. Used heat gun to restore seal to prevent condensation in fridge. All checks good.
Near Morgan's Point Resort, TX 76513
Jonathan
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for refrigerator that would not make ice in the refrigerator compartment. Inspected unit and work area. Tested motor on icemaker and found it good tested icebox fan, Fill test, and thermistor. All worked. Tested unit in harvest and unit would not dispense water. Checked water dispenser and found it filling with water. Checked temperatures in icebox and found it at 12 degrees, the freezer at 3 degrees, and refrigerator at 39 degrees. Ran evaporator fan test and found it good.
Near Lago Vista, TX 78645
Jonathan
Job Details: 02/24/2020
WASHER MAYTAG MVWB765FC3 "(DM) Arrived on site for water leaking into the washer basket. Inspected unit and work area. Found corrosion in the hot water line, causing the valve to fail(see SD quick pic). Had customer sign a water waiver to complete repair. Spoke with customer about the hot water line needing to be replaced due to corrosion in the line. Replaced failed valve with new. Tested all unit operations, all tested good, no water leaks detected the unit . Found water leaking from the back of the hot water line to the unit, turned hot water line off."
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to replace gear case for washer. Upon initial inspection found homeowner had a load in the washer and has not been having any issues since previous repair. Tested unit and found all is working properly at this time and gear case is not needed. No leaks were found at time of service and no repairs are needed today.
Near Kyle, TX 78640
Richard
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer smell. During testing found that the dryer will not stay on. Found that the control board is no good. Ordering part. Office to reschedule.; ordrng 1 WPW10476828 (cntrl-elec)
Near Round Rock, TX 78664
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite for a refrigerator with a no ice condition. I found the icemaker not getting any voltage. I found wires broken in the harness at the bottom of the door. The left door needs to be replaced.
Near Austin, TX 78701
Scott
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site and replaced all doors which were damaged and nameplate. Job complete"
Near Taylor, TX 76574
Andy
Job Details: 02/24/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer not heating. Tested and inspected unit and found cutoff and fuse. Removed failed parts and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and vent cleaning. No other repairs are needed at this time.
Near Austin, TX 78701
Scott
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and replaced right hand door which was damaged and nameplate. Job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/24/2020
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived to inspect unit with left rear and front right burners leaking gas. Inspected unit for leaks, and none were found"
Near Austin, TX 78701
Scott
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and replaced RH door and handle which were damaged and nameplate. Job complete"
Near Austin, TX 78701
Scott
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Replaced all doors which were damaged and nameplate. Job complete"
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site. Replaced damaged RH door and nameplate. Job complete"
Near Austin, TX 78721
Jacob
Job Details: 02/24/2020
VENTHOOD WHIRLPOOL WVW53UC0FS2 "Arrived onsite for blower not working. Tested unit. Unit is working as designed. Called Techline to verify any issues that might be the cause got sr#7727186330. After further inspection, found that connection from motor to the control box, was not making good connection. Reattached connection. Tested unit. Unit test good. No issues at this time. Job complete"
Near Lakeway, TX 78734
Robert
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on job for complaints of leaking. Found spray arm damaged. Replaced spray arm and test. No additional leaks detected.
Near Killeen, TX 76542
Al
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived to inspect door leveling issues.The refrigerator door was significantly lower than the freezer door.I leveled the door to customers satisfaction.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "arrived on site to inspect refrigerator condensation. Upon further inspection, the customer removed the bottom drawer from the unit and showed me where the condensation was. I found a large block of ice on the bottom of the RC sectiOn and ice built up under the evaporator pan and in the pan. Using my steamer, I removed the ice and when I sprayed hot water in the drain it didn’t go down the drain. I removed the back cover and removed the drain tube and found a small amount of debris inside the tube. Cleared the tube and reinstalled it and used silicone to seal the gap in between the drain tube and chassis. When I went to remove the water form the RC section, I found old insulation covering the drain port. I removed all of the remaining water and poured water down the drain and it went down. I repositioned the RC Evap thermistor as well and foil taped and ziptied it to the evaporator. I advised the customer of my findings and repairs. No water leaks
Near Buda, TX 78610
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site, customer needed to reschedule."
Near Austin, TX 78733
Luis
Job Details: 02/24/2020
REFRIGERATOR MAYTAG MSF25D4MDM01 "Arrived on site for damaged filter door to housing. Found no evidence of water leaking,replaced filter housing door installed water filter,checked housing operation good,checked for water leaks at housing no leaks. Advised customer shUt off valve at house is bad with valve closed water still passing through and a plumber will need to replace shut off valve"
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to inspect refrigerator doors. Upon further inspection, I found the left door sitting higher than the right door. I leveled the unit and raised the right door to be the same height as the left and tightened the nut wt the bottom hinge. Replaced a broken door shelf. No water leaks observed during service, job completed."
Near Austin, TX 78733
Kevin
Job Details: 02/24/2020
COOKTOP KITCHENAID KCGS350ESS00 "Arrived on site and found right front orifice is stripped, A new one will need to be ordered to correct the issue. One was intended on being shipped directly to customer but has not arrived yet.; ordrng 1 W10597166 (holder-orf)"
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived to inspect unit with heating issues, ran diagnostics and found sensor error, removed and replaced sensor and tested good"
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 "arrived on site to install previously diagnosed and ordered parts. Due to the control failing and the element having some rust spots around it, I removed and replaced the control and element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Wesley
Job Details: 02/24/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite for complaint of not heating and found unit bake and broil elements heating during bake but putting off very low heat. Power is correct. Top burners work properly. Ordering control to repair. ; ordrng 1 W11122536 (cntrl-elec)
Near Kempner, TX 76539
Al
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived to inspect front load washer leaking from underneath.Ran diagnostics test mode and error was F0E2 OVERSUDS ERROR.Unit was leaking from the water pump.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/24/2020
WASHER BOSCH WFMC3301UC/06 "Arrived on site and inspected washer and found cold water flow is low during the beginning of the cycle.
Near Austin, TX 78741
Kevin
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HB "Arrived on site and replaced door switch assemblies recommended by tech line on previous visit, after replacement microwave is now heating normally, job complete."
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
WASHER MAYTAG MHW6630HW0 "arrived on site to inspect washer error codes. Upon further inspection, customer advised they were washing a rug and it came out dripping wet. I placed the unit in diagnostics showing error code F0E5-off balance load. I cleared the code and continued with testing. Unit operated as designed with no error codes at the end of testing. I ran the unit through one more diagnostics testing and again it operated as designed with no error codes. I advised the customer of my findings and made recommendations for use & care. No water leaks observed during service, job completed."
Near Austin, TX 78701
Chase
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to check washer for leak. No leaks found through diagnostic cycle but when quick wash was selected water leaked from the dispenser area and the front side of washer. Washer had dryer stacked on top. Unstacked dryer and inspected washer. Found valves allowing too much water to enter dispenser and dispenser not sealing properly with top and bottom pieces of dispenser box. Replaced both valves and dispenser drawer. Tested unit again on quick wash and no leaks seen anywhere from washer. Restacked units. Job complete"
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit not turning on. Tested unit. Found that UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 02/24/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of unit leaking, found excessive soap usage causing lots of suds and then leaking out the front, I removed door and no leaks coming from gaskets, dispenser, or hoses. Instructed customer to use less soap."
Near Lakeway, TX 78734
Robert
Job Details: 02/24/2020
WASHER MAYTAG MHW5630HW1 Arrived on job for damaged panel. Confirmed dent and replaced panel. No leaks detected at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
DRYER LG DLEX8000V "Arrived on site to install sensors and control board, replaced both parts and retested, all functions returned. Sensors and board checked out good. No problems detected. Complete"
Near Buda, TX 78610
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise. Installed new suspension rods that was ordered. Washer tested good. Did not hear a noise at all during spin and agitating cycle. Complete
Near Austin, TX 78756
Leonardo
Job Details: 02/24/2020
OVEN JENN-AIR JMW3430WP02 Arrived on site for oven UI control not working. Upon inspection we found that the Console was not responding. Ordering parts W10323052 part shows out of stock Office to reschedule. ; ordrng 1 W10323052 (PANEL STAINLESS )
Near Austin, TX 78728
Tyler B.
Job Details: 02/24/2020
MICROWAVE KITCHENAID KHMC1857WSS0 "Arrived to install cover, removed two screws and replaced cover nd heated popcorn and tested good. Service fee diagnostics covered from manufacturer
Near San Marcos, TX 78666
Richard
Job Details: 02/24/2020
RANGE WHIRLPOOL WFC310S0ES1 Arrived onsite for the oven bake and broil not working. During testing found that the control board is not working properly. Replaced control board and bake and broil worked good. Complete
Near Austin, TX 78748
Luis
Job Details: 02/24/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA Arrived on site for error code issues. At time of visit no error codes customer provided photos SYEF code. Error code indicates issue with fan motor and control. Ordering a new fan motor and control; ordrng 1 5304508862 (CONTROL) and 1 809069201 (MOTOR)
Near Austin, TX 78746
Kevin
Job Details: 02/24/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site and inspected ice machine and found production is good, customer is having to change out filter ever 2-3 months. Spoke with techline and they said filter is good for 2000 gallons of water, the 9 months stated in user guide is only an estimate. Replacing control board is the only other possibility but it is not a confirmed or guaranteed fix.
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
RANGE WHIRLPOOL WFE520S0FS0 "arrived on site to inspect range control issues. Upon further inspection, the customer showed me pictures of the unit control display not displaying the correct settings while in use. Customer advised that the unit has turned itself on before and there are times the display won’t come on after being turned on. Due to the issues presented, I removed and replaced the main control and tested. Unit is operating as designed. I advised the customer of my repairs. Job completed."
Near Pflugerville, TX 78660
David
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose refrigerator that continuously freezes items in the RC. Customer informed me all kinds of things freezing in RC regardless of where they are. Found temp at 28 degrees in RC. Called tech line SR7727191202. Advised to see if air was leaking around damper door. Found with door closed air was escaping around the cover and out the top. Ordering 1 212643 sealer, 67003900 insert, WP12806701 cover, WP13012402 insulation, WPW10594329 damper control. Sealer gum recommended to seal air leaks post install. ; ordrng 1 212643 (sealer-gum) and 1 67003900 (insert- da) and 1 WP12806701 (cover-box) and 1 WP13012402 (insulation) and 1 WPW10594329 (control)"
Near Austin, TX 78704
Jacob
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for unit not making ice. Called Techline. Helped run diagnostics. Suggested same issue as before. Got SR#7727191598. Ordered part. Office to reschedule. ; ordrng 1 W11254954 (dor-fip)
Near Austin, TX 78703
Leonardo
Job Details: 02/24/2020
RANGE KITCHENAID KSDB900ESS2 Arrived on site for oven having a metallic smell. Ran diagnostics and found normal smells coming from broil and bake element during heating. Instructed customer to not use Chemicals to clean the oven because they could cause similar smell.
Near Austin, TX 78747
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site and inspected washer and found gearcase has failed, attempted to disassemble it and washplate will not separate. Broke off washplate and it will still not separate using impact. Left rotor and stator disassembled and all bolts in rotor. Entire tub and basket assembly would need to be replaced. ; ordrng 1 NEED2TECHS (2 HOURS, DOUBLE LABOR) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11130359 (suspension) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near Lago Vista, TX 78645
Jonathan
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "(DM) Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found rack wheel damaged and stopper failed. Replaced both new. Tested rack operation all tested good. Spoke with customer about user care guide, and use of rinse aid."
Near Round Rock, TX 78681
Cliff
Job Details: 02/24/2020
WASHER MAYTAG MVWB765FW0 Arrived on site to diagnose a washer that is giving error codes. Found lock latch assembly not operating properly. Replaced latch assembly and found latch retaining bezel plastic brittle. Bezel will need to be replaced to complete repair. .; ordrng 1 W11237157 (BEZEL)
Near Bee Cave, TX 78738
Robert
Job Details: 02/24/2020
RANGE WHIRLPOOL KDRS483VSS03 Arrived on job for complaints of left oven no heat. Found the TOD open. After replacement test operation.
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found unit not defrosting due to partially connected defrost heater wiring. Partial connection has also damaged heater terminal and wiring harness. Both parts will need to be replaced to complete repair along with computers to ensure no damage to unit due to arcing wiring..; ordrng 1 W11405276 (HARNESS) and 1 WPW10495967 (heater)
Near Austin, TX 78757
David
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install UI panel to resolve no power issue from previous visit. Installed new UI and retested. Unit powered on and customer was able to start cycle as needed. All is working as designed. Call complete.
Near Killeen, TX 76541
Al
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH53521HW2 Arrived to inspect severely damaged microwave.Customer advised she cooked a potato using the potato setting and she returned to a severels and the unit was deemed non repairable.Whirlpool will contact customer for further.Job complete
Near Elgin, TX 78621
Andy
Job Details: 02/24/2020
WASHER GE GTW500ASN0WS Arrived on site to install previously diagnosed lid lock. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Brandon
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 "Arrived on site for customer complaint of black rubber piece broken and fell off and now the door won’t stay open to air dry, ordering friction pads. ; ordrng 2 WP8268961 (pad)s"
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
WASHER LG WM4270HWA Arrived on site to diagnose a washing machine that is not dispensing fabric softener properly. Found no mechanical failures with dispenser at this time but did note dispenser clog due to extremely thick fabric softener (mrs. meyers brand). Advised customer softener drawer would need to be cleaned out every load and fabric softener diluted each time used to ensure proper operation. No leaks were found at time of service.