"Arrived on site for range burner inner ring not lighting. I inspected the unit and work area. I found the rings broken. I installed a new element and tested the unit. It is now working as designed.

Arrived onsite to replace previously diagnosed parts. Confirmed heater receiving 120 vac but resistance readings at 6.2 k ohm showing 3ohm resistance for heater is out. Replaced door. Tested unit harvest and fill. Unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water inside the RC section on the shelves and at the back left corner above the filter. I tested the water dispenser and found water spraying from the water filter area. I removed the filter head housing and inspected the filter head and found the gasket had blown out the back of the head. Cleaned up the water and turned the water source off at the wall. Customer advised the unit is not cooling in the RC section. I found this freezer is cooling, but was unable to determine if the RC section was cooling or not due to having the doors open too long. When I closed the RC doors, I did not hear the RC fan come on. I pressed the reset button at the back of the unit on the main control and once the unit came on, I could hear the fans operating as designed. I advised the customer to allow the unit to cool for approximately 4-5 hours and to contact the office around 430pm to report the status of the unit. Customer advised that they can do without the water dispenser/ice at this time and were more concerned with the unit cooling. No water leaks observed at the end of service, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, the customer provided a new ice maker and ice bin. Using my steamer, I removed all ice inside the ice maker housing. Cleaned all water from the housing and sealed the gap between the housing and the liner with manufacturer approved silicone. Installed new clips to the coil and installed the new ice maker and bin. Tested unit and it is operating as designed.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found both friction pads laying on the floor under the unit. I pulled the unit out and installed both pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previous diagnose parts. I replaced the door and the door closer. I reassembled the door. I inspected the door sealing and found it working properly. Job complete.

"Arrived on site for freezer flashing hi temp error and not showing proper temps. Upon arrival confirmed complaint. Found a,p draw at 1.3, evap fan running and compressor pump refrigerant through system efficiently. Evap coil had a great frost pattern. I found electrical failure in control board on door. I replaced control. Found error went away. Informed customer to give unit 24 hrs to cool and stabilize temps. Call complete"

"Arrived on site for Maytag washer, inspected unit and work area. I tilted unit back to inspected the stator plate and motor and found stator plate bolt lose. I then used some thread lock on bolt to correct issue and also found rust around the motor. I tested unit in diagnostics and found error code stored F41, I set unit in a diagnostics cycle to test performance of unit and heard some clunking and bearings noises. I search for parts and could not find a gearcase but has the same symptoms of a gearcase. Im ORDERING PARTS RESEARCH on gearcase.I also messaged my management Skype thread to review this callNo leaks observed during service.; ordrng 1 W10381078 (Tub shaft bearing assembly) and 1 Unknown (Gearcase)"

"Arrived on site for washer MAKING A CLICKING NOISE AND IT SMELLS HOT, AGETATOR IS NOT WORKER. Upon arrival confirmed complaint. Found F7E6 in diagnostics. After further testing I found unit had recalled styled actuator that had popped out of alignment. Replaced actuator then reassembled, reset, and retested unit. Found no leaks, and unit now cycling through all setting as designed with no further failures. Call complete"

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I gained access to the gearcase. I found the belt broken, the gear case leaking oil. The unit will need a new gearcase, belt, cam, actuator and motor to repair.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the faulty door and adjusted the chassis, squaring the doors to ensure proper sealing. No leaks observed during service."

"Arrived onsite for a refrigerator not cooling correctly. The customer had the upper cover removed on arrival. I found the evaporator starting to frost up more than halfway down the first coil then the frost started disappearing. I found all sealed system components running. I found the foam air duct blocks missing on the sides of the fan shroud. I checked pressures and found my low side at 0 psi and my high side at 315 psi. I found that the sealed system had been repaired at one time and a dye drier was installed. I found dye on the back wall behind the evaporator and at the bottom under it. The compressor and evaporator would need to be replaced. The foam blocks need to be installed on the fan shroud for proper airflow and the defrost heater should be replaced when the evaporator is replaced. I d the customer for the defrost heater and foam block kit parts . SS are still covered. Ordering 8201798 Fan Blocks, WPW10427993 evaporator, WPW10140162 heater, W10720770 compressor, WPW10143759 Dye drier, & W11506635 Access valve. Per the customers request I left the rails, shelf studs, and the evaporator cover off and inside the FC with all the screws on the floor of the FC on a towel. The cover had 5 screws missing. I explained to the customer that the evaporator was not in stock at this time and it could take a while to get it. ; ordrng 1 8201798 (Fan Blocks) and 1 WPW10427993 (Evaporator) and 1 WPW10140162 (Heater) and 1 W10720770 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed transformer, control, magnetron, cap and diode. I tested the unit and it heated as designed and I found no other faults with the unit. Operational test good."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and check voltage at the icemaker. Found no voltage being sent to the icemaker. Checked voltage at the top of the freezer door through the harness and did not find any voltage. Checked underneath where the harness connector from the freezer door connects to the refrigerator. Found voltage being sent to the icemaker at that connector. Spoke to SW and was advised we would need a new freezer door for repair. The office will need to contact the extended warranty due to part. If authorization is given for the repair, please contact the customer about a return date; ordrng 1 W10438770 (Freezer door)"

"Arrived to inspect gas odor and no heating. I found the unit would not ignite and tested the hot surface igniter. It tested at 380 ohms, a new igniter is in the 60-80 ohm range and I removed and replaced. The unit operated as designed after and heated and cycled as designed. No gas leaks detected during service.

"Arrived to inspect draining issue. I found the drain pump would drain, but on,y very slowly and it was quite noisy. I removed and replaced the pump and tested. Normal operation returned and the unit operated as designed. No leaks observed during service.

Arrived on site for a washing machine that is not draining and flashing an F9 E1 (long drain) error code. Inspected unit and work area. Did confirm the customers complaint and ran through diagnostics. Did replicate the failure. Customer advised that sometimes it will drain but sometimes it will not and is flashing the code. Went ahead and checked voltage to the drain pump and found proper voltage. Checked resistance on the drain pump and found it out of range. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. I had the customer run a load after I left to ensure that the unit was working properly. He did advise that the error message still came back so am ordering a control for repair. The office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11419171 (Control)

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Refered customer to units manual to know what to expect throughout washer cycle. No further repairs needed and no leaks were found at time of service.

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon further testing I plugged unit in and found compressor internal windings grinding to a stop after 3 seconds. Tried new start device and found same results. Found unit needs sealed system replacement. Office to reschedule once availability of parts is known.; ordrng 1 W11225065 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen/+kit (Nitrogen/+kit) and 2 W10913906 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11504434 (Coupler)s and 2 W11504432 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504436 (Coupler)s and 2 W11504416 (Coupler)s and 2 W11506620 (Coupler)s and 2 W11504419 (Coupler)s and 2 W11504449 (Coupler)s and 2 W11504434 (Coupler)s and 1 W11368877 (Evap coil) and 1 Lokringkit (Lokring kit)

"Arrived on site to replace previously ordered parts for dishwasher. Replaced control and tested unit. Found unit is now turning on, but couldn't check water functions as there is no waster to home."

"Arrived onsite and found timer failure where unit was only operation on select cycles and unresponsive on the timer cycle. Advised customer that timer would be needed to repair but customer not interested in repair, they were in pursuit of replacement. Advised customer on diagnosis and value of repair. ; O-emld tckt"

Arrived on site to install previous diagnose part. I replaced the sump and motor assembly. I tested the unit and found it working properly. Job complete.

"Arrived onsite for absolute no cool, found unit compressor running, but absolute no cool. Ordering compressor, drier and access valve to repair. Office to reschedule. ; ordrng 1 W10779331 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uvdrier)"

Arrived onsite and found unit operating with bad timer motor. Proper voltage to motor but no timer motor function. Replaced timer. All checks good. Unit is now operating as designed.

Sr#7734018316 arrived onsite for unresponsive control. Replaced the control and ui together. Found unit latch also failed. Ordering latch to complete repair. ; ordrng 1 W10861642 (Latch needs autho)

Arrived onsite to install previously designed part. Upon arrival I installed new bake burner. And tested unit and found unit operating as designed. Job complete.

"Arrived on site for washer tripping breaker .about half of the time loads are run .ran diagnostics no error code . Unit is tripping half way thru cycle . Ran drain and spin . Ordering drain pump. Call to set return,; ordrng 1 W10276397 (Drain pump)"

"Arrived onsite for washer not completing wash cycle and sometimes would add time to cycles. Upon inspection I found no codes stored. Upon further inspection I found that the protective film was still on the ui, there was also some small signs do moisture due to the room being a bit humid. I removed the film and tested unit several times a found that the unit would operate as designed every time. Job complete. No leaks found at this time."

"Arrived onsite for Not Cooling - Both Sections . upon arrival unit was hot in both boxes. Inspected compressor and is pulling .62 amps. Checked sealed system with UV light and found leak from compressor to condenser that included a drip to the floor of the unit. Ordering compressor, UV dryer and coupler. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler)"

Arrived onsite for dishwasher not washing properly. Upon inspection I found that the unit had error code f5 e1 stored that was due to the cx taken too long to close the door when starting a wash. And a fc e5 which I could not find in the tech sheet. I called techline and spoke to Andrew and told of my findings and go sr#7734016407. Job complete

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found possible restriction in the evap as capillary tube was frosting back into the cabinet within minutes of startup. Evap, compressor, and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WP2188823 (Evap) and 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling)"

Arrived on site for a dryer not spinning. Upon further inspection I found the belt ripped off. I replaced the belt and tested the unit. The unit is now working as designed. I found the dryer vent extremely crimped and advised the customer on getting a new one. I informed the customer on the safety issues and lack of performance if not. I find the unit within warranty so no balance was collected. Call complete.

Arrived onsite for F2E1 error codes. Upon arrival inspected unit. Per tech sheet checked connections . Did not resolve issues. Will need mail control/keypad replacement. Control RWO. Office to reschedule when part is available. ; O-emld tckt

Arrived on site for washer not finishing cycle . Ran diagnostics got basket engaged during wash cycle . Found wire hanging out out of molex connection on actuator motor . Repinned wire . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed parts. I was able to remove the washplate with the removal too., but found the gearcase was now to bound to remove. The unit will need a tub rebuild ordering all components needed. Need autho and 2 hour job. Office to reschedule. ; ordrng 1 W10811957 (Basket) and 1 WP8533928 (Filter Screw) and 1 WPW10215093 (Drain Pump Filter) and 1 W10743982 (Tub Heater Screw) and 1 W11041462 (Tub Heater) and 1 W10909670 (Spaner Nut) and 1 W11032711 (Gearcase Washer) and 1 Autho (Autho) and 1 2hour (2 hour) and 1 CNOTE (Drop parts at customers home) and 1 W10512162 (Outer Tub), states that autho needed"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and unit turned on but no heat. Checked voltage at block and found no L1. Across L1-L2 240vac and only on L2 Checked at wall and confirmed issues with supply voltage.

Arrived on site for a refrigerator with the lights in the freezer not coming on all of the way. Upon arrival the customer stated that the main issue was the FC door UI was flashing randomly and beeping. They found the UI was acting as if someone was pressing the buttons on its own. I found the UI bad and the lights needing to be replaced per the special pointer. I am ordering the UI and will return with the lights to install per the SP. Office to reschedule.; ordrng 1 WPW10151236 (UI)

"Arrived on site and inspected dishwasher and no saved error codes, started diagnostic cycle and found it completed properly. Started a cycle on normal and it is progressing properly could not find any salt with dishwasher how much job complete"

Arrived on site for a dryer not heating. I tested the unit and found no heat. I checked voltage at the wall and terminal block and both were good. I gained access to the inside of the unit and ohmd out all components. I found the element open. I found we had the incorrect element on hand. Ordering correct one and the office will reschedule. ; ordrng 1 WP3387747 (Element)

Arrived on site to test unit for not heating. Ran unit for 30 seconds and then again for 45 seconds then again for 1:20 then again for 2 minutes and unit heating correctly. Called Techline and the blind said if we cant duplicate the problem There is not much they can do. Also heated food and foo heated correctly. File-7733890174

Arrived on site to test unit for not cooling properly. Found FC evap frosted over. Advised customer to thaw unit for proper diagnosis. Office to reschedule. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

Arrived on site to test unit for door not opening. Test unit and found broken latch board. Replaced alt high board . Test unit and unit test good job complete.

"Arrived to inspect incorrect operation and indicators lit. Control failure, unit will required replacement control. ; ordrng 1 W11567348 (Control)"

Arrived on site to test unit for bottom spray arm not rotating. Test unit and can see bottom spraying and rotating.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and customer will have the units unstacked upon return service as they did today. Both units left unplugged and water tel the washer was turned off for safety. No water leaks observed during service.; ordrng 2 W11574590 (Main Control)s"

Arrived on site to test unit for not keeping proper time. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number. Job complete.

Arrived on site to test unit for condensation build up around ice door. No condensation present in FC no ice or frost around ice container. Just condensation on outside of ice door that drips down. Poured water into ice door and no leaks. Spoke with techline and was advised to replace FC door in stainless. Office to reschedule. SR#7734016403; ordrng 1 LW11258441 (FC door)

"Arrived on site to replace previously diagnosed gear case and cam, replaced parts noticed that the belt was stretched and needed to be replaced as well, tested unit found shift actuator will not shift, replaced shift actuator tested unit, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for intermittently making ice. Found all functions pumps working. Was unable to get compressor to engage in diagnostics. Accessed compressor and was extremely hot. Condenser motor working as designed. Removed condenser cover and allowed compressor to cool down. Was able to get compressor to turn on but pulling a consistent 2.9amps. Recommend replacing compressor. Needing sealed system tech and two hours on return visit. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube. No UV) and 1 Nitrogenkit (Nitrogen kit) and 1 W10913906 (Access valve)

"Arrived onsite for dishwasher not drying dishes. Upon arrival put unit in diagnostics and found stored error code 5/1, 2/1. Ran auto test and all passed. Found during testing incoming water was cold and customer not using rinse aid. Instructed customer on use and care, as well as running hot water at the tap before starting a cycle. Unit heating element is energizing. Job complete"

"Arrived on site to inspect water leak, inspected unit and work area and found when CX would use the water dispenser the line at the back of the refrigerator that connects to the valve the 90? elbow was cracked. I will order parts needed and return with valve just in case its needed. Office will contact CX when parts have arrived. Spoke to CS About parts being covered. ; ordrng 1 W11308813 (Water line) and 1 W10865826 (Water valve)"

"Arrived onsite for poor cooling due to defrost failure. Found failed defrost heater. Repaired unit heater. All checks good, unit is now operating as designed."

"Arrived on site to test unit for cooling issues, tested unit found unit cooling good, unplugged the unit to inspect condenser to see why it was bouncing, found one fan blade broken off, ordering parts, plugged unit back in and noticed that the compressor took several times to start, replaced start device and capacitor, customer also stated that the door alarm stopped working, will look into it on return trip, office to reschedule ; ordrng 1 WP12825803 (Fan blade)"

"Arrived on site to install previous diagnose parts. I replaced the thermal fuse, I found the heating element plate broken. I replaced the heating element. I reassembled the unit and tested it. It is now working as designed. Job complete."

"Arrived on site to test unit for no drain , tested unit found chopper blade has broken off and was binding the impeller, and heating element just has rubber bushings and is leaking water, both parts are covered under service pointers, ordering parts, office to reschedule ; ordrng 1 W11047695 (Element)"

"Arrived outside and found control bracket is broken, switch is not engaged by lever. Will need a new one to correct issue.; ordrng 1 WP2180226 (Control bracket)"

Arrived onsite for a refrigerator with a no ice condition. I found the FC only at 16 degrees. I tested thermistors and found the FC thermistor registering 16 degrees but the evaporator thermistor was at 32 degrees. Upon further diagnosis I found that the FC had just finished a defrost cycle before I arrived. I found the freezer temp had dropped to 5 degrees and was still cooling. I tested the icemaker and found it going thru a harvest and not filling. I found no voltage leaving the icemaker to energize the fill valve. Icemaker needs to be replaced. Ordering W11455232 icemaker. Office to RS.; ordrng 1 W11455232 (Icemaker)

"Arrived to inspect washer with code. I entered service test mode and found F2E1, F0E5, F0E7, F0E3 and F2E2 stored. I found the gear case had leaked oil and there were signs of missed-engagement in the rotor teeth are and slider areas. The unit will require the gear case, suspension, shifter, rotor and slider. Due to the saved F2E2, I am adding the UI, but it may not be needed. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11400156 (Suspension) and 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11478526 (UI)"

"Arrived to inspect temperature issues. I measured the RC and it was at 57. The FC was 11. I found the RC evaporator intake was full of frost and I advised the CX that the unit will require a 48 hour defrost to ensure all of the frost and likely ice has be defrosted fro the RC evaporator. Further, the right RC door gasket was torn at the top, at the mullion flap area and will require replacement. The drain tube at the lower unit area was badly gapped and I corrected and sealed with mfg sealant. I set the unit to Basic defrost, from the standard setting of Adaptive, due to the low use by the CX ; ordrng 1 W10688387 (RH DOOR GASKET)"

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor threads have stripped and motor and yoke will need to be replaced to complete repairs; ordrng 1 WPW10317991 (Motor) and 1 WP63052-2 (Yoke)

Arrived onsite for refrigerator that would only display crushed Ice and the ice in the ice bin would clump sometimes. Upon inspection I found that the dispenser was operating as designed see pix but the ice door was not sealing properly causing the clumping. Office to reschedule.; ordrng 1 WPW10353552 (Ice door)

Arrived onsite for refrigerator with a deli drawer control panel that does not work. Upon inspection I found that the was water intrusion in the cavity that the control panel sits in causing it to short out. I also noticed that the right rc door gasket was torn and leaking air and the cx wanted to replace her bin.; ordrng 1 W10846057 (Gasket) and 1 W11026416 (Bin)

"Arrived on site for washer not finishing cycles leaving load wet . Ran diagnostics and for off balance load and unable to reach max rpm . Found tub will bounce several times when pushed down , also unit will not lock. Ordering latch and suspension . No water leaks detected at time of service. Call to set return ; ordrng 1 W10748956 (Suspension)"

"Arrived on site and replaced water hose to dispenser, attempted to replace bellow but found the new part is incorrect. The correct one will need to be ordered.; ordrng 1 W11384425 (Bellow)"

Arrived on site to replace element found unit leaking from sump aNd motor. Will order new Sump and motor ; ordrng 1 W11178672 (Sump and motor)

Arrived on site to test unit for unit giving inverter error code and shorted keypad error code. Will need to replace control board and console and inverter and magnetron at the same time ; ordrng 1 W11093258 (Console)

Arrived on site to test unit for unit not heating. Replaced magnetron capacitor and diode. Unit still making noise. Called Techline and test unit with Techline and found bad transformer ordering transformer and 2 hour job File#7734015062; ordrng 1 W11334531 (Transformer) and 1 2hour (2 hour)

Arrived onsite for a washer that will agitate but will not spin unless the tub is empty. After talking with the customer I found out that the washer will spin and drain but will not agitate. I ran diagnostics and found the wash plate teeth stripped and not engaging the wash plate. I removed the washplate and confirmed the teeth were stripped. Ordering W10902814 Washplate. RS for Thursday 7/7/2022.; ordrng 1 W10902814 (Washplate)

"Arrived on site to test unit for lights not working properly, tested unit in diagnostics found light is engaging properly, when light is activated on display it does not come on, customer stated that at times the console will become unresponsive, unit is connected to Wi-Fi but not through whirlpool app, advised customer to call Wi-Fi team and get this unit to receive proper firmware updates if after unit has been updated and issue persists recommend replacing console, at this time job complete"

"Arrived on site to test unit for not working properly, tested unit found heating element is working, it fill with water and it drains, but the solenoid is not switching between wash and drain, causing water to drain out of unit when wash motor engages,

"Arrived on site for wave guide cap melting. I inspected the unit and work area. I found the wave guide damaged causing arcing in the wave guide. I called safety and advised them of my findings, making the unit N;A

Arrived on site for upper rack being broken. I inspected the unit and work area. I found the adjuster broken on the upper rack. I replaced the adjusters with a new set. I reassembled the unit and tested it. I found it working as designed. Job complete.

Arrived on site for cooling complaint. Adjusted settings on control adjusted gasket seals.

"Arrived on site and replaced inlet valve diagnosed by previous technician, after replacement dishwasher will start a normal cycle took a short video of it running and sent it to KB/service management, job complete"

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,installed a filter drier and attempted to replace compressor,found cap tube broken in liner wall unable to reach other end of cap tube to extended and repair. Called tech support per tech support whirlpool will contact customer. SR#7734004306"

"Arrived on site disassembled dryer and replaced motor and blower wheel,it is now working properly, job complete"

"Arrived on site and found while dryer is running there is a scraping noise. Disassembled the dryer and found debris stuck in felt ring. After clearing debris and reassembling dryer it is running normally.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged and cleared drain. All is working properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a microwave that has a damaged door. Found outer door glass broken and replaced door. All is working properly at this time

"Arrived on site to install previously diagnosed and ordered part. Due to the capacitor failure, I removed and replaced the capacitor and tested. The unit continued to fail. Following the tech sheet, I tested the control and found it too had failed. I removed and replaced the main control and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose a washer that is leaking. Found drain clamp not securing drain line to pump properly. Also note two internal hoses have evidence of leaking, and evidence of leaking from outer tub in several locations. As tub parts cannot be obtained (backorder with no eta)

Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site and found gearcase has failed

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. I found the ice maker had stopped mid-cycle again. I tested the valves, switches, and fill tube heater at the main control and found the control is bad. All,switches, fill tube heater and valves ohmed out good. Ohmed the bucket switch and it is good. I removed and replaced the main control and ice maker and tested and ice maker is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Inspected unit and found error code stored F8E1 Called techline and spoke Lion sr#7734006316 and explained that water pressure has to be constant so unit can operate correctly. CX is on a well water supply and will not have constant pressure and cause unit to stop mid cycle. I explained to CX and they understand about the situation. No leaks observed during service. Job completed."

"Arrived on site for refrigerator not cooling inspected unit and work area. Unit was in different room because CX house is being remodeled. Inspected unit and found UI displaying cooling off, and I helped the two button to turn cooling back on and exposed evaporator to check frost pattern and it was good. Unit is cooling as designed. No leaks observed during service. Job completed."

Arrived onsite for a dryer that is completely dead and not responding at all. I found no voltage at the outlet. I found the breaker had been flipped to the off position and was not tripped. Mr stated he does not know how that happened and the dryer stopped working a 9:00pm one night. I advised the customer to put a lock on the breaker panel. I turned the breaker on and tested the dryer in different cycle selections. I found the dryer working as deigned.

Arrived onsite for a washer displaying an F30 long fill error code. I found 3 of the cold water valves hardly dispensing any water. The log valve needs to be replaced. I replaced the log valve and ran diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for an ice machine to replace previous diagnosed parts. I replaced the water pan and ran a clean cycle for the customer to make sure the clean light would turn off. The clean light turned off and the unit is working as designed. There were no water leaks present at the time of service.

Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the up position making unit thing it was full of water. Secured float test unit and unit test good job complete.

Arrived onsite for washer with what seemed like a leak that was doing from the bottom of the unit. Upon inspection I found the that drainage pipe out off the home was backing up when ever the unit would drain. I check the drain hose for proper inspection and found that it was installed properly. I then advised cx to have the piping in the home and clear the restriction fixed

Arrived onsite for dishwasher that was not installed properly. Upon arrival removal the DW and reinstalled it with brakes and screws that was sent with me. Job complete.

"Arrived on site for a washing machine not draining. I put the unit into diagnostics mode and it had stored error codes F9E1 for long drain, F8E6 for water hazard, and F0E4 for water temp error. I then activated each load and found the drain pump lightly humming, but not draining. I gained access to the pump and checked voltage going to it. I found a good 120VAC. I then ohmd out the pump and it read 21.4 which is out of range. This indicates a bad pump.* Upon further inspection I found a hair pin inside the old drain pump. I verified the drain hose was installed correctly and found no leaks at the time of service. I collected the balance in full on CC. Call complete."

Arrived on site to install previously diagnosed parts. I installed the parts and tested the unit. I found it still failing. I called techline and spoke to Andrew and kept the same SF#. Andrew told me to advise the customer that WP will reach out to the customer. Call complete.

Arrived onsite and used terminal block to repair electrical connectivity issue at power block with burnet block and shorted wiring. Unit is now operating as designed. Advised customer on repair.

Arrived onsite repaired washer by correcting poor connections at the power block. Unit is now operating as designed. All checks good. The L2 was intermittently connecting and allowing proper function.

Arrived onsite for hinge for plate at top of left hand door has become detached at last contact point will not reseat. Upon arrival found that the mullion was not secured to the door.secured the mullion to the door and mullion operates correctly. Job complete

"Arrived onsite for continued issues of thermal fuse blowing. Contacted SW for assistance. After series of test , found the tstat was only opening intermittently. Replaced tstat and heater is now cycling normally and everything else test good. Job complete"

Arrived on site to test unit for braket broken on right side for holding sump and motor. Replaced both brackets test unit and unit test good job complete