Near Leander, TX 78641
Lou
Job Details: 01/29/2020
REFRIGERATOR LG LMXS27626S "arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is coming from the FC section on the left side. I disassembled the FC section and removed the evaporator cover. Found the evaporator had a good frost pattern. When I plugged the Evap cover back in, both fans came on and were quiet and the condenser fan is quiet. I could not duplicate the noise the customer was hearing. No water leaks observed during service, job completed."
Near Woodway, TX 76712
Jonathan
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was unbalanced and walking across the room. Inspected unit in work area. Found washer unlevel and adjusted the feet. Place the unit in service diagnostic mode and found an F8 E1 (long/no fill). Tested unit and service diagnostics mode auto test and unit worked as designed. Tested unit on test seven for spin and unit operating as designed. Call complete.
Near Seguin, TX 78155
Robert
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite for refrigerator not cooling. Ran diagnostics test 6 and found a open defrost thermostat. Ordering parts ; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10514110 (motor evaporator)
Near San Marcos, TX 78666
Robert
Job Details: 01/29/2020
OVEN KITCHENAID KODE507EWH04 Arrived onsite for oven not closing. Upon inspection we found that the unit door has cosmetic issues. Door is sealing to the oven correctly. But the door trim panel is protruding slightly. Taking pictures and ordering parts. Office to reschedule.; ordrng 1 W10774422 (glass-door)
Near Driftwood, TX 78619
Luis
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Removed cover found refrigerant leak where thermistor clips to evaporator,metal clip pierced evaporator. Replaced evaporator,secured thermistor to correct location on suction line using foil tape and a zip with out metal clip,secured back cover with 4 screws,replaced drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Repair covered by manufacture sealed system warranty"
Near Salado, TX 76571
James
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site and tested operation. Found temperatures at 41 in fresh food and unit is set to recommended. Found damper door would randomly open and close. Unit will need new damper to repair. ; ordrng 1 W11317276 (diffuser)
Near Austin, TX 78741
Leonardo
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for open close door error. Test unit and found bad upper switch. Replaced interlocks. Test unit and unit test good job complete.
Near Austin, TX 78731
David
Job Details: 01/29/2020
WASHER MAYTAG MHW5630HW0 Arrived on site to install previously diagnosed parts. Installed new console and new control. Retested unit and found no errors present after diag cycle. Customer will follow up if there is any issue with the extended run time. No water leaks found at time of service. Call complete. Called safety and reported findings.
Near Burnet, TX 78611
Al
Job Details: 01/29/2020
DRYER MAYTAG MED5630HC0 Arrived to inspect odd noises from dryer during cycle.Verified complaint and noticed the irritating noise was coming from the vent tube vibrating and touching the unit.I repositioned the unit and set through a 20 minute quick dry cycle and unit never made the noise.Customer satisfied.Job complete
Near Austin, TX 78758
David
Job Details: 01/29/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Installed new door pieces control panel cover. Tested and all is working as designed. Call complete.
Near Austin, TX 78758
Scott
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. Found door bellow torn at bottom where the door seals. Replaced Bellow , tested unit no water leaks detected at time of service. Job complete"
Near Austin, TX 78758
David
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site to install previously diagnosed parts. Install new blower wheel in unit. Retested and noise is now gone and everything is working as designed. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 01/29/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite for the washer leaving clothes dry. Ran diagnostics and found that the water valve is not working properly. Replaced valve and washer tested good and no leaks detected. Complete
Near Temple, TX 76502
James
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site and tested operation. Found compressor not pressurizing properly and 3 way valve sticking. Recovered refrigerant and installed new compressor, drier and 3 way valve. Vacuumed system to clear and test for leaks. Charged with 5.3oz 134a and tested for proper operation. Unit now cooling and all functions test good"
Near Georgetown, TX 78626
Paul
Job Details: 01/29/2020
WASHER WHIRLPOOL LSE7804ACM Arrived onsite for a washer to replace the timer. The customers part that they received was a lid switch instead of a timer. The customer had the correct part number for the timer but that wasn’t what was sent. I pulled the front panel off of the unit and showed mr and ms what the timer looks like so they can try and order again and check the box to make sure they get the correct part. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace handle, replaced handle and retested door, no problems found. Job complete"
Near Austin, TX 78721
Scott
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site ,replaced dented door panel. No water leaks detected at time of service .job complete ."
Near Georgetown, TX 78628
Paul
Job Details: 01/29/2020
REFRIGERATOR LG LFX28968ST/01 Arrived onsite for a refrigerator with a no cool condition. I found the compressor not pumping and only drawing .45 amps. I found one of the bottom lines on the condenser very corroded and an oily substance in the drain pan. I suspect a leak in the system. I went over all this with the customer and explained to the customer to contact LG and find their POP receipt.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site for for double oven lower right side light not working. Performed diagnostics and inspected bulb. Tested voltage at lamp housing and found no voltage. Tested voltage at control and found within range. Found short in wire going lamp housing. Removed lamp assembly and installed new. Tested light operation, all tested good."
Near Santa Clara, TX 78124
Robert
Job Details: 01/29/2020
RANGE AMANA AGR4230BAB3 Arrived onsite to drop off parts at house. Parts left on doorstep. Complete
Near Belton, TX 76513
Jonathan
Job Details: 01/29/2020
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived onsite for ice maker that was making thin ice. Inspected unit and work area. Tested unit in diagnostics test mode and found water pressure extremely weK when filling water reservoir. Unit would not completely fill within 2 minutes. Replaced valve and tested unit. Unit worked as designed. Call complete."
Near Austin, TX 78737
Luis
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install parts previously diagnosed. Ice door that shipped was wrong color correct part number ice door needs to be white. Ordering ice door ; ordrng 1 CNOTE (CONFIRM ICE DOOR IS WHITE ) and 1 W10702031 (ICE DOOR (CONFIRM DOOR IS WHITE))
Near Temple, TX 76502
Jonathan
Job Details: 01/29/2020
DRYER WHIRLPOOL WED5600XW0 "Arrived on site for dryer that would not heat. Inspected unit and work area. Tested unit in service diagnostic mode and unit would not heat. Tested voltage from wall and was receiving proper voltage. Removed bottom cover and tested thermal fuse, thermal cut off, and heating element. Heating element was bad. Removed heating element and found break in heating coil. Replaced heating element and tested unit. Unit worked as designed.
Near Temple, TX 76504
Jonathan
Job Details: 01/29/2020
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived on site for range were left front element would not heat on the outer element. Inspected unit and work area. Removed cooktop and tested continuity through both on inner element and outer elements. Both had continuity. Replaced the left front switch and tested unit. Unit began to work as designed. Call complete.
Near , TX 78620
Brandon
Job Details: 01/29/2020
RANGE MAYTAG JES8850BAB "Arrived on site to replace parts ordered by previous tech, found parts ordered were not the correct parts, I quoted the customer for the correct parts, and ordered them. Front left burner ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10823722 (elmnt-surf)"
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/29/2020
DISHWASHER GE PDT750SSF2SS "Arrived to inspect unit leaking after repair, removed unit and pan and found hose clamp fas not fully secured after repair, cleaned water residue, and reset hose clamp and ran unit through two rinse cycles to check for leaks. No leaks found on site"
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
DRYER WHIRLPOOL WED9500TW2 "Arrived on site and replaced control board diagnosed on previous visit, after replacement all function has returned to dryer.
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site and replaced door ordered by previous technician, There are no obvious air gaps, a new gasket was not included with the new freezer door it may be needed, brackets were also not pre-ordered.
Near Austin, TX 78734
Luis
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Arrived on site for cooling issues. Found dye on manufacture weld joint,repaired leak at weld joint,installed a new drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Bastrop, TX 78602
Cliff
Job Details: 01/29/2020
MICROWAVE BOSCH HMB50152UC/05 Arrived on site to diagnose an oven that has a microwave not turning on. Found internal wiring failure causing microwave not to receive power. Repaired wiring and tested unit. Found all is functioning properly at this time.
Near , TX 78628
Jonathan
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator ice maker not producing ice. Inspected unit and work area. Found fill tube frozen. Tested water pressure through dispenser and found low pressure. Found customer home is on a filtration system and had filter in unit too. Recommend to use bypass for filter. Thawed fill tube out and added Whirlpool food grade silicone around fill tube. Cycled ice maker and found filling. Made minor leveling adjustment. All tested good, no water leaks detected. Spoke with customer on air flow and user care guide."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
WASHER LG WT1801HVA Arrived onnsite and found unit operating with sheared off wash plate.
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived onsite for the refrigerator doors discolored. Installed 3 new doors and handles and name plate and leveled refrigerator. Transfer all components over. All tested good. Complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/29/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not powering on. Performed diagnostics mode and found no response. Tested voltage to unit and 120 volts. Checked at control and found 120 volts to control. Removed failed control, and installed new. Tested operation and found unit not draining. Inspected drain pump for blockage and found failed pump. Removed pump and installed new. Performed diagnostics mode and ran automatic test cycle. All tested good, no water leaks detected."
Near Waco, TX 76706
Jonathan
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived on site for refrigerator that would not dispense ice or water. Inspected unit in work area. Found small dent on door were door switch would contact and close the switch.. Tested unit with switch held and unit began to dispense water and ice. Placed plastic square over dent and tested unit. Unit worked as designed. Call complete.
Near Bertram, TX 78605
Jonathan
Job Details: 01/29/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site for dishwasher door panel damaged.
Near Burnet, TX 78611
Al
Job Details: 01/29/2020
DRYER SAMSUNG DV42H5600GPDV42H5600 Arrived to inspect Samsung dryer noise issues.Determined it was the idler pulley.Removed and replaced it.Reassembled and unit tested as designed.
Near Round Rock, TX 78665
Andy
Job Details: 01/29/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for range oven not working. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Burnet, TX 78611
Al
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL GAFZ21XYK00 "Arrived to inspect freezer icing up.Confirmed the complaint and discovered the drain tube was clogged up with ice and debris.Used my steamer to defrost the unit.Cleared the drain tube, reassembled and unit tested as designed.Customer satisfied
Near Round Rock, TX 78665
Andy
Job Details: 01/29/2020
FREEZER KITCHENAID KRMF706ESS01 Arrived on site for refrigerator FC rubbing noise when opening FC door. Tested and inspected unit and found failed bracket. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78733
Kevin
Job Details: 01/29/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and found saved error code F4E1, removed rear panel and found heating element is reading 16 ohms. Also checked element at connector on control and it also reads 16 ohms. After resetting connection ran test 12 edit pass properly. Also ran test eight for heater and it passed properly. No further repair is required at this time, job complete if issue continues tech line will need to be contacted"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onnsite and installed hinge to repair broken hinge. Unit is now operating smoothly. Door is now shutting properly.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived to inspect unit with frost in RF compartment. Found ice block bulging out deli drawer, due to size of ice mass unit will need defrost 24hrs prior to repairs, advised to place down towels along sides, and back, signed waiver and will need to return with harnes, correct thermal place and and control due to issue arising after control replacement ;
Near New Braunfels, TX 78130
Richard
Job Details: 01/29/2020
OVEN KITCHENAID KEMS378SSS05 Arrived onsite for the microwave door missing screws. Upon inspection found that the plastic hold downs for the screws on the inner door were broken. Need to order inner door. .; ordrng 1 WPW10120488 (door/mw)
Near Briarcliff, TX 78669
Brandon
Job Details: 01/29/2020
WASHER LG WM3570HVA "Arrived on site for customer complaint of unit not draining and having a burning smell, I found faulty drain pump, I replaced drain pump, unit tested good.
Near Burnet, TX 78611
Al
Job Details: 01/29/2020
WASHER WHIRLPOOL WTW4815EW1 Arrived to install previously ordered part.All water lines were dry at the time of service.Job complete
Near Burnet, TX 78611
Al
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB00 Arrived to inspect side by side refrigerator ice maker issues.The filter light was on.I removed the filter and turned the ice maker on.The ice maker cycled and filled as designedAll water lines were dry at the time of service.Customer satisfied Job complete
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
DRYER MAYTAG MEDB855DC4 Arrived on site for dryer check vent code. Checked error codes and found F4 E3 Restricted airflow code. Tested unit hooked up to vent and check vent light came on. Tested unit with vent disconnected and unit operated properly. Unit is operating as designed and issue is with venting. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to replace UI control and harness with sensor, after replacing, unit tested good."
Near Leander, TX 78641
Paul
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for a refrigerator with the ice maker not working or dispensing ice. I found the ice bucket empty on arrival. I found the auger working as designed. I ran a ice maker harvest and the ice maker worked as designed. I ran a fill test and found the fill valve not sending water to the ice maker. I found the coil on the valve open. I replaced the valve and tested the unit. I only got a small amount of water. I found the ice maker water line had fallen into a notch in the lower frame and became pinched. I straightened the line out and tie wrapped it up to the restraint on the dispenser line. I tested the ice maker fill again and the unit worked as designed. Call complete.
Near Round Rock, TX 78665
David
Job Details: 01/29/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site to diagnose a dishwasher that was not cleaning properly. Found errors F6E1 low fills, F5E1 door switch open. Ran test cycle and found u it was barely filling and trickling in, and the heating element was warped and bent out of shape. Replaced inlet valve and heating element to correct. Retested unit and it now fills much faster and cycles properly. All is working as designed. No water leaks found at time of service. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details: 01/29/2020
DRYER MAYTAG MED8630HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found accumulation in blower wheel causing it to be out of balance. Cleaned blower wheel and tested unit. Found all is functioning properly at this time.
Near Holland, TX 76534
James
Job Details: 01/29/2020
WASHER GE GFW450SPM1DG Arrived on site and tested operation. Found unit would not go into diagnostics. Also found door would not unlock manually or by canceling cycle. Installed new door lock and tested. Door will now unlock but the unit will not go into diagnostics. Found control not programmed to correct model due to incorrectly worded instructions in control box. Installed new ui control and programmed to correct model. Ran diagnostics and found unit working properly. Job complete
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for door to u it dented. Saw dent in door. Replaced door and badge. Unit tested good. No leaks at this time. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 01/29/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer that was spinning unbalanced. Inspected unit and work area. Placed unit into service diagnostics mode and found no error codes. I then tested the unit in an auto test cycle. Found the unit unlevel. Adjusted the feet of the washer and tested unit again. Unit operated as designed. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/29/2020
DRYER MAYTAG MEDB765FC0 Arrived onsite for dryer not heating. Tested unit. Found that heating element was burned out. Replaced heating element. Tested unit. Unit test good. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found washer will not enter a diagnostic cycle and will not show error codes. Washer will start a normal cycle. Spoke with techline and they recommended replacing control and control panel, after replacing washer will now enter the diagnostic cycle and complete automatic test 12. SR7726996466"
Near Seguin, TX 78155
Robert
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM00 Arrived onsite for refrigerator User interface having a hole in it. Upon inspection we found that the User interface buttons were not working correctly. Replaced UI and tested. Everything working properly. Complete
Near Georgetown, TX 78628
Lou
Job Details: 01/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven with no user interface functions. Upon further inspection, I attempted to place the unit in diagnostics and the user interface console did not respond. I cycled the power to the unit and it continued to fail. I removed and replaced the console and retested and the unit is operating as designed showing no error codes. I advised the customer to connect the unit to WiFi in order to allow for any software updates from whirlpool and provided the info for the Connect team- 866-333-4591. Job completed."
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for the refrigerator freezer compartment has ice buildup. Installed new diffuser and ice door assembly. All tested good . Complete
Near Austin, TX 78759
Scott
Job Details: 01/29/2020
WASHER WHIRLPOOL WTW8900BC0 "Arrived site for leaking washer . Found bleach valve was forcing too much water into dispenser tray causing over flow . Replaced dispenser and valve . Unit is testing normal . No other water leaks detected at time of service
Near Bastrop, TX 78602
Cliff
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to diagnose a microwave that will not turn on. Found fuse open preventing powering unit. Replaced fuse and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78724
Scott
Job Details: 01/29/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for small burners not working and cooktop light on . Replaced switches for all burners . Elements and receptacles all checked normal . All burners are checked normal . Job complete.
Near Austin, TX 78734
Brandon
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to replace console, after replacing, unit tested good."
Near Andice, TX 78628
Jonathan
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested voltage to unit and found correct. Inspect junction box and found correct. Tested voltage at control and found failed control. Removed failed control and found no display on UI and unit went in to drain mode. Removed failed UI and installed new. Performed diagnostics mode, no error codes. Monitored test cycle and all tested good."
Near Leander, TX 78641
Lou
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "arrived on site to inspect refrigerator water and ice tasting like dirt. Upon further inspection, I tested the water and it smells/tastes like dirt. Customer is not connected to a water softener. Contacted Techline and spoke to Scott and advised of my findings. Scott advised that if the unit does not have a Pex or copper line from the wall to the unit and is a braided line, something in the braid is mixing with the chlorine in the water and causing the smell/taste. Scott advised to change the water hose to Pex or copper and to flush the line really well. File #7726999277. I advised the customer of the issue and they advised that they would replace the line themselves. No water leaks observed during service, job completed."
Near Bertram, TX 78605
Al
Job Details: 01/29/2020
WASHER MAYTAG MVWB865GW0 "Arrived to inspect washer not powering on.Confirmed, removed and replaced the console.Calibrated the unit and unit tested as designed.Job complete All water lines were dry at the time of service.Customer satisfied"
Near Hutto, TX 78634
Andy
Job Details: 01/28/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Richard
Job Details: 01/28/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite for the washer not working properly. Installed new suspension rods and while installing the basket found that there was no liquid in the basket ring. Found that it was cracked and broken. Reordered basket assy. Installed new spanner nut . Washer tested ok. Office to schedule customer. ; ordrng 1 W10349185 (basket assy)
Near Waco, TX 76799
Jonathan
Job Details: 01/28/2020
UNKNOWN UNKNOWN n/a
Near Taylor, TX 76574
Andy
Job Details: 01/28/2020
WASHER MAYTAG MVWB765FW0 Arrived on site for washer leaking. (Found signs of water damage at wall standpipe but when tested no water came from stand pipe. Customer stated that has been there for years. Tested and inspected unit and found failed housing with valve. Customer signed waiver. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present after service.
Near Killeen, TX 76549
Al
Job Details: 01/28/2020
UNKNOWN UNKNOWN W1234567
Near Pflugerville, TX 78660
Wesley
Job Details: 01/28/2020
WASHER MAYTAG MVWB835DW3 Arrived onnsite and found unit operating with a gearcase squeal. Ordering gearcase to repair.
Near Leander, TX 78645
James
Job Details: 01/28/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found door not latching properly. I found strike and latch not grabbing tightly together. Installed new strike and found door now closing properly. Also found vent to outside is clogged and vent hose had water in it. Dumped water from vent hose and instructed customer that the vent in the wall will need to be cleaned before using due to fire hazard. Job complete
Near Austin, TX 78723
Scott
Job Details: 01/28/2020
DRYER WHIRLPOOL WED6620HW1 Arrived on site for dryer not responding to commands . Found unit had taken a hit on right side .UI console brackets broken and speaker not in mounting . Replaced console . Unit is responding now . No lint build up at time of service .job complete .
Near San Marcos, TX 78666
Kevin
Job Details: 01/28/2020
DRYER MAYTAG MED5500FW2 "Arrived on site and found error code F4E3, Inspected incoming power and found that it is correct.dryer is heating normally, sound airflow is restricted and vent to the exterior of the home should be cleaned/cleared before dryer is used again
Near Austin, TX 78735
Richard
Job Details: 01/28/2020
DRYER WHIRLPOOL WED8000DW3 Arrived onsite for the dryer not drying properly. During testing found that there is weak air flow. Inspected vent tube and noticed that it had collapsed. Took vent hose off and shorten it. Now there is ok air flow. Advised customer to get someone to clean vent tube in the wall. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2020
DISHWASHER WHIRLPOOL WDT720PADM "Arrived on site for dishwasher soap dispenser not operating . Performed diagnostics mode, no fault codes. Monitored test cycle and found voltage going to dispenser. Removed failed dispenser and installed new. Tested operation. All tested good, no water leaks detected."
Near Kyle, TX 78640
Jacob
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit freezing food in the refrigerator side of the unit. Called Techline. Techline suggested that the diffuser assembly needs to be replaced. Got Sr# 7726990438. Ordered part. Rescheduled with customer ; ordrng 1 W11204060 (diffuser ASSEMBLY )
Near New Braunfels, TX 78132
Robert
Job Details: 01/28/2020
DISHWASHER JENN-AIR JDB8700AWP3 Arrived onsite to replace parts previously ordered. Replaced wiring harness and sensor. Tested dishwasher. Everything is working properly. No leaks detected. Complete.
Near Austin, TX 78731
David
Job Details: 01/28/2020
MICROWAVE JENN-AIR JMW3430DP03 Arrived on site to diagnose a MW / Oven combo that was throwing an F2E1 error code for stuck key. Unable to to even get unit in diagnostic mode to test. Ordering new UI W10713558. Will also return with control.. ; ordrng 1 W10713558 (console)
Near Temple, TX 76502
Jonathan
Job Details: 01/28/2020
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site for oven light protector that would not come off. Inspected unit and work area. Found both light protectors seized inside the socket and unable to be removed. After cranking the light protector several times, I was able to break the seal and remove both light protectors. The customer had one light out and wanted to replace both bulbs. Replaced both bulbs and placed the light protectors over the bulbs. Call complete."
Near Round Rock, TX 78665
Andy
Job Details: 01/28/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not spinning. Upon arrival found improper load in unit (Big load mixed with towels, T-shirts, jeans) spoke with customer on load and she stated that she felt that was a light load. Spoke with customer on proper loading. removed load and ran automatic test cycle and found all operations to be normal. Found no failures. Unit is operating as designed. Went over proper loading with customer again. No water leaks present at time of service.
Near Austin, TX 78754
Luis
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts prev tech diagnosed. Installed a new main control,ui,freezer led module,dispenser motor fresh food fan and cover,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws. Changed defrost setting to basic"
Near Wimberley, TX 78676
Kevin
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and found refrigerator is unplugged. Reconnected it to power I found compressor is running normally, refrigerator will need to run for at least 24 hours to see if cooling has returned. Unplugging it can correct several problems, requested that customer leave a cup or a bottle of water in the freezer if this is frozen by tomorrow refrigerator may be OK if not it’s sealed system repair may be needed."
Near Wimberley, TX 78676
Kevin
Job Details: 01/28/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 "Arrived on site and inspected refrigerator and found no interior lights in fresh food section and door UI is not responding. Cycled power at breaker and lights have returned and UI is operating again. Observed refrigerator and it continued operating normally. job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 01/28/2020
WASHER WHIRLPOOL WET4024HW0 Arrived on site and inspected washer did not find any leaking. Filled tub completely using manual diagnostic cycle and it did not leak. Drained all water and standpipe did not overfill. Leaking may have been caused by splashing with a full load during the cycle, could not duplicate customers experience. Washer is operating as intended, job complete."
Near Austin, TX 78734
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "arrived on site for no lights in freezer. Diagnosed excessive moisture in switch causing plunger in switch to freeze in off position,replaced switch tested light switch operation good unit working as designed."
Near Round Rock, TX 78665
Andy
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave timer not counting down. Tested and inspected unit and found failed UI. Ordering needed part and will return with control as well in case needed. UI is expart. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
Near San Marcos, TX 78666
Kevin
Job Details: 01/28/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site and inspected washer and found F9E1, F5E4, F8E3, found drain catch is blocked, clogged. No water leaks from connections at time of service"
Near Austin, TX 78717
Paul
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived onsite for the refrigerator with frost build up again. I found the left side of the evaporator cover loose. I found the thermistor in the wrong location. I moved the thermistor to the capillary side of the evaporator. I verified the unit was in basic defrost. I called techline and spoke with Rich SR# 7726978894. I verified proper thermistor placement with Rich. I checked the bimetal and found it closed. I ran a forced short defrost and the UI failed not going into a defrost and turning the refrigerator back on in a regular cooling mode. The UI needs to be replaced. I found the evaporator cover not fitting correctly like it’s to long at the bottom hitting the liner and preventing the clips from grabbing in the center. The cover and scroll will also need to be replaced. Ordering Parts autho, WPW10387382 COVER-EVAP & W10822639 CNTRL-ELEC. Marking the fan scroll as UORV..; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10822639 (CNTRL-ELEC
Near Leander, TX 78641
Lou
Job Details: 01/28/2020
VENTHOOD KITCHENAID KXW9736YSS0 "arrived on site to inspect venthood light not working. Upon further inspection, after turning the lights on, I found that the front left lights was not coming on. I removed the bulb and found it was burnt out. I replaced the bulb with a new one and tested and the unit is operating as designed. Job completed"
Near Cedar Park, TX 78613
Cliff
Job Details: 01/28/2020
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose a cooktop with a burner that is not fully lighting. Found cooking debris and soil inside burner causing a flame not to light all the way around. Cleaned burners assembly and found all is now functioning properly.
Near Austin, TX 78741
Richard
Job Details: 01/28/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer door not closing properly. During testing found no issues with the door. It is latching just fine and it did not pop open during diagnostics. Complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/28/2020
DRYER WHIRLPOOL WED9200SQ0 Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley and rollers worn. Replaced all parts in repair kit and tested unit. Found all is working properly at this time.
Near Temple, TX 76502
Jonathan
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for refrigerator will not dispense water. Inspected unit and work area. Customer stated that water supply was intermittent. I tested the unit and water pressure was very weak. I removed the filter and tested the unit with a bypass. Unit worked as designed. I asked the customer whether they had replaced the filter on this yet and it had not been. Advised customer to replace he filter and unit should work as designed. Went over user care guide with customer. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/28/2020
MICROWAVE UNKNOWN UMV1160CB6 "arrived on site to inspect microwave venthood light not working. Upon further inspection, the advised that the light isn’t working and they just replaced it. I removed the bulb and found it to be burnt out. I advised the customer that they need to wear gloves or use a paper towel or something to avoid getting the oils from their fingers on the bulb or it will continue to burn out. Unit is operating as designed other than the venthood light. Job completed."
Near Austin, TX 78746
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL GI15NDXZB1 Arrived on site for no ice. Found filter housing misaligned causing filter not to insert and allow water to pass. Adjusted filter housing installed water filter ran diagnostics all test passed.
Near Canyon Lake, TX 78133
Robert
Job Details: 01/28/2020
OVEN WHIRLPOOL WFE505W0HZ1 Arrived onsite for oven not turning on. Upon inspection we found that the terminal block was scorched. Replaced terminal block and tested oven. Everything is working properly. Complete.
Near Austin, TX 78746
Leonardo
Job Details: 01/28/2020
DISHWASHER KITCHENAID KUDS30FXSS9 Arrived on site to test unit for upper rack falling. Found broken adjusters replaced adjusters Test unit and unit test good no leaks present at this time.