Service History 461

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Hewitt, Texas 76643

Tyler

Job Details: 10/23/2024

"Arrived on site for dryer not heating fully. On arrival confirmed failure and found wp8577274 thermistor at 3kohms and bad. Replaced thermistor and wp3392519 thermal fuse, and wp3977767 cuttoff. Tested unit and found dryer working as designed. Call complete"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Liberty Hill, Texas 78642

Miguel

Job Details: 10/23/2024

"Arrived on site for dryer not turning on. Board will,not activate switch. Found f1e1 stored. Checked door switch At control. Both good door switch. J7-1 - J7-5= open. Found thermal fuse open in back. Heater checks good. No shorts. Replaced fuse. Verified operation. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS01

Near Spicewood, Texas 78669

Leonardo

Job Details: 10/23/2024

Arrived on site to test unit for display getting stuck at 390? when set to 425?. When you turn the oven off then back on the temp goes up. Test unit and found and console and control board. Will order new console and board rescheduled for 10/30. ; ordrng 1 W10864422 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, Texas 78133

Andrew

Job Details: 10/23/2024

Arrived on site and replaced previously diagnosed FC door gasket(W10407216) and brackets(W11668671). Unit now working as designed. Advised customer to leave door closed for at least 1hr to allow door gasket to cool to form. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Spicewood, Texas 78669

Luis

Job Details: 10/23/2024

"Arrived on site for no cool. Powered unit on compressor powered on gurgling noise in evaporator no frost forming,cut out drier no refrigerant in system,checked compressor and evaporator compartment no traces of dye. Installed a new drier pressurized system to 250 psi of nitrogen,let pressure sit,sprayed suction and inlet of evaporator no bubbles sprayed connections in compressor compartment no bubbles found after 5 min psi dropped. Sprayed insulation at heat exchanger small bubbles formed,took pictures,called tech support with findings. Attempted to take picture between tubing at heat exchanger got sprayed with oil and dye submitted pictures to tech support. Information being sent to product review team. Used wpw10143759SR#7740175727"

We serviced a

WHIRLPOOL WARMING DRAWER

Model kews175bpa00

Near Austin, Texas 78746

Matthew

Job Details: 10/23/2024

Arrived onsite for drawer not opening and closing properly. Inspected and found Right side slide came apart and bearings were loose in drawer. Replaced right slide. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Austin, Texas 78727

Matthew

Job Details: 10/23/2024

Spoke to customer and stated hearing noise from unit but noise stopes when doors are opened. Adding fan motor to parts. Office to reschedule ; ordrng 1 W11529245 (Upper ice box fan motor) and 1 212643 (Permagum)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH5

Near New Braunfels, Texas 78130

Andrew

Job Details: 10/23/2024

Arrived on site to test unit for damaged wheels on lower rack. Replaced all 4 wheel assemblies(W10195416V). Unit now working as designed. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, Texas 78750

Scott

Job Details: 10/23/2024

"Arrived on site for dishwasher not starting . Found dishwasher dead . Power cord was not installed properly . Reinstalled power cord . Unit is now powering up. Ran diagnostics all checked normal, no error codes . No parts installed , no water leaks detected at time of service . Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Belton, Texas 76513

Sterling

Job Details: 10/23/2024

On arrival verified complaint of noise. Customer showed a video of splutch squeaking. On inspection found no signs of gearcase failure but splutch is damaged. Replaced splutch and rerun cycle. Unit no longer makes noise. Job complete installed w10721967

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near San Marcos, Texas 78666

Andrey

Job Details: 10/23/2024

"Arrived on site to test unit for Tripping breaker, tested unit found unit has power, pre heated unit to 350 with no issues, could not get the breaker to trip, if the breaker is tripping randomly when unit is not in use then the breaker is faulty and will need to get replaced, unit is running as designed, job complete no parts installed"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78723

Joe Z

Job Details: 10/23/2024

"Arrived on site for tripping breaker. Upon arrival, test unit and confirmed that at beginning stages of preheating,breaker will Tripp. Restored power to unit and performed moisture burnout. Set oven to 500 and ran for 40 minutes. Unit is no longer tripping breaker. If issue persists, may need to replace bake and broil elements along with control. Or have breaker replaced. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Austin, Texas 78738

Leonardo

Job Details: 10/23/2024

Arrived on site to test unit for unit beeping after starting. Test unit and found unit giving F7E2 error bad wash motor. Replaced sump and motor test unit and unit test good no error codes and water spraying job complete. W11460946

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM2

Near Canyon Lake, Texas 78133

Andrew

Job Details: 10/23/2024

Arrived on site to test unit for not washing. Found wash motor was receiving proper voltage but not engaging. Replaced sump assembly(W11613479) and unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Killeen, Texas 76549

Robert

Job Details: 10/23/2024

WTW4957PW0 Arrived on site for a washer not starting per notes. On arrival found washer was off balance balance product. Ran washer in service mode product working as it's designed. Calibrated washer not sure if last tech did. Inspected inside of the tub found some coins . Removed coins tested in customer mode product works as it's designed. Instructed client on how to use washer no parts installed no water visible from watersupply.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Fort Cavazos, Texas 76544

Robert

Job Details: 10/23/2024

WDF332PAMS0 Arrived on site to install parts for leaking dishwasher. Installed part#s wp8269259 andwpw10329609 tested product works as it's designed. No water leaks visible from watersupply.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lago Vista, Texas 78645

Daniel A

Job Details: 10/23/2024

"Arrived on site to inspect refrigerator with freezer light not operating. Upon further inspection, found that the freezer led module has failed due to moisture infiltration . I replaced the LED module and the unit is operating as designed. No water leaks observed during service. W11602886"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78724

Joe Z

Job Details: 10/23/2024

"Arrived on site for making noise in freezer. Upon arrival, inspected unit and found noise is fan blade hitting ice. . Found that when ice maker calls for ice,ther is some water dripping from fill tube to behind rear panel and into fan area. Contacted tech line for assistance. Spoke with Chris. Explained issue. Recommended ordering tube and permagum. SR# 7740176346. Office to reschedule ; ordrng 1 WPW10496649 (Tube) and 1 212643 (Permagum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs331sdhm08

Near Austin, Texas 78744

Andrey

Job Details: 10/23/2024

"Arrived on site to test unit for not cooling, tested unit found evaporator frozen over half way, heater is getting hot but not staying on long enough, replaced control and UI and left unit unplugged so it can completely defrost, if defrost issues return then thermistor and heater harness assembly will need to be replaced at this time job complete installed W11742389, W11518204"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manor, Texas 78653

James K

Job Details: 10/23/2024

"WRX735SDHZ08 Arrived on site for gasket issue. Upon arrival, confirmed right door gasket is faulty. Proceeded to replace W10830274 gasket. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Cedar Creek, Texas 78612

James K

Job Details: 10/23/2024

"WTW4957PW0 Arrived on site for unit not washing properly. Upon arrival, checked error codes and found F8E1 long fill and F2E1 stuck button. Cleared codes. Continued to run diagnostics and found cold water valve engaging but poor water flow. All other components check fine. Proceeded to check screen filter in valve and found hard sediment blocking water flow (picture attached). Cleaned sediments on both hot and cold valves. Re tested unit and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, Texas 78757

Scott

Job Details: 10/23/2024

Arrived on site for washer locked . Found load of wet clothes and lid locked and controls dead . Outlet tested normal. Removed clothing and water . Found voltage going to control but nothing going out . Replaced control. Tested drain pump before testing and found motor burned up due to debris in impeller . Replaced motor . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ18

Near Pflugerville, Texas 78660

Wesley

Job Details: 10/23/2024

"Arrived onsite and found locked up compressor following previous repair no evidence of leaking. Replaced compressor, pulled vacuum and charged to spec. All checks good. In event of repeat failure, send precooler and dye drier. Advised customer on repair and to monitor for proper cooling."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Georgetown, Texas 78633

David Z

Job Details: 10/23/2024

Arrived on site to install control to resolve failed control from previous visit. Installed control and ran calibration. Verified good calibration. Tested unit and confirmed all items working as designed. Parts used - W11400681.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Buda, Texas 78610

Luis

Job Details: 10/23/2024

"Arrived on site for no ice. Ran diagnostic evap fan did not power on,ran icemaker test E5 ran fill failed,ran evap fan test again failed,exited diagnostics evap fan powered on,ran diagnostics again fan powered on,exited diagnostics ran normal operating cycle fan stuttering before powering on ordering a new fan,fill tube heater,fresh food icemaker will also order controls in case needed. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11578030 (Evap fan motor) and 1 W11636544 (Ui panel)"

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 10/23/2024

"MVWC200XW3 Arrived to inspect off balance condition. There were no stored error codes and I verified the suspension had failed. I removed and replaced the suspension and then found the front left of the cabinet had failed, at the leg mount, causing the machine to not be able to be leveled. The tub ring had also sustained damage during the failed suspension event and will require replacement. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W10596395 (Cabinet) and 1 WPW10215107 (Rub Ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Meadowlakes, Texas 78654

Gerry C

Job Details: 10/23/2024

"WTW5010LW0 Arrived to inspect water filling issue. I discussed the concern with the customer, who had an older type of washer with a deep fill. I advised this machine does not fill to the same level and then fully tested, after recalibration. I discussed detergent type and amounts as well. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Meadowlakes, Texas 78654

Gerry C

Job Details: 10/23/2024

"MVW7230HC1 Arrived to inspect noise. Service test mode had F0E3 and I cleared for testing. The customer presented a video that a loud clank could be heard at agitation reversal. I found the lower, inner shafting with excessive endplay, creating the clank that could be heard and removed and replaced the gear case and slider. I re-calibrated and tested and the unit operated as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Elgin, Texas 78621

James K

Job Details: 10/23/2024

"WRS325SDHZ12 Arrived on site for unit leaking water. Upon arrival, customer presented photo of the leak and its located on the left side of unit. Upon further inspection, found leak from the valve and fill tube connection (picture attached). Proceeded to replace W11162036 outlet fill tube. Tested unit and still leaks. Ordering W11645245 water valve. Main shut off valve is off. No water leaks detected at this time. Customer agreed to reschedule Oct 29th. ; ordrng 1 W11645245 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Manchaca, Texas 78652

Tim M

Job Details: 10/23/2024

"Arrived on site to test unit for noise after cycle is complete. Upon arrival customer stated after cycle is complete the unit continues to run and make a noise until they remove power. Applied power to unit, drain pump immediately engaged and would not turn off. Inspected pressure hose, found no kinks, punctures or restrictions. Unit has a pressure switch fault and will need a new control to fix issue. Ordering part, no parts installed, rescheduled for 10/28.; ordrng 1 W11608056 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Round Rock, Texas 78681

Daniel A

Job Details: 10/23/2024

"Arrived on site to inspect refrigerator freezer section not cooling enough. Upon further inspection, I measured temperatures in both sections. FC 20 degrees and RC 37. The customer advised that his ice cream still seems to be soft often however the ice making has resumed since the last visit after replacing the thermistor. I gained access to the evaporator and found that the evaporator did not show a full frost pattern. The refrigerator will need a sealed system repair. I am ordering the compressor W11557671, drier WPW10143759 access valve W11506635 and evaporator. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 W11557671 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Mustang Ridge, Texas 78610

Andrey

Job Details: 10/23/2024

"Arrived on site to replace previously diagnosed control, heater harness assembly and evaporator motor, replaced and tested, unit is now running as designed, customer will monitor job complete, installed W11559968, W11650662, W11558182"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Leander, Texas 78641

Miguel

Job Details: 10/23/2024

Arrived on site for oven giving off gas smell and high flames. Removed burner. Replaced oven bake orifice to Lp gas. Verified operation. Call complete. W11620555

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Austin, Texas 78725

Matthew

Job Details: 10/23/2024

"Arrived on site for unit not cooling. Customer stated unit cooled for about four days and then noticed temperatures in the refrigerator. Sections started to rise and days there after the temperature in the freezer began to rise. On arrival checked compressor in evaporator compartments for signs of die, and found none . Ran pressures when equalized and pressures were at 10 psi, high and low. Compressor running at 1.3 amps. Charged system with 240 psi and soaped areas but found no indication of a leak. Called tech line for assistance. Spoke to Andrew SR#7740169867. Gave tech information, but tech also needed running pressures in a failed state. Tech recommended purging system with nitrogen, pulling vacuum and recharging. Then to revisit as it failed, to recheck test points on sealed system checklist. Office to reschedule within 4-5 days; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Austin, Texas 78721

James K

Job Details: 10/23/2024

"WRF535SWHZ12 Arrived on site for dent on FC door. Upon arrival, verified imperfection on Fc door. Proceeded to replace W11435329 dor fip. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL RANGE

Model RF315PXYW2

Near Austin, Texas 78759

Scott

Job Details: 10/23/2024

Arrived on site for range buzzing and display flashing randomly . Checked all connections at switches and control . All checked normal. Ran all burners and oven . All checking normal. No shorts found in harness . Controls checking normal. Couldnt duplicate conditions Tenent has video . All checked normal. No parts installed . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Killeen, Texas 76542

Robert

Job Details: 10/23/2024

KDTM354DSS5 Arrived on site to install part#wpw10327249 from previous tech. Installed and tested product works as it's designed no water leaks visible from watersupply.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, Texas 78754

Matthew

Job Details: 10/22/2024

Arrived onsite for unit leaking. Found bent tube to filter housing. Unit dripping. Ordering tube to replace housing and inlet/ outlet tube. Leaving water off as floor has some water damage. Set to return Monday the 28. ; ordrng 1 W11162036 (Tube filter outlet) and 1 W11162040 (Tube filter inlet)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Austin, Texas 78739

Leonardo

Job Details: 10/22/2024

Arrived on site to test oven not getting to temp correctly. Test unit and found temp at room temp to be at 110?. Test sensor and found bad sensor. Replaced sensor W11598120 from truck stock and test unit and unit test good job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Austin, Texas 78741

Ryan B

Job Details: 10/22/2024

"Arrived on site to replace gearcase, rotor, stator, and suspension diagnosed on previous trip. While attempting to break wash plate off the tub became damaged and will leak if used. Office to reschedule. ; ordrng 1 W10811957 (Tub)"

We serviced a

WHIRLPOOL COOKTOP

Model WFC150M0JB

Near Bertram, Texas 78605

Daniel A

Job Details: 10/22/2024

"Arrived on site to inspect range cooktop burners not operating properly. Upon further inspection, I found that 2 infinite switches were shorted and burned and the other 2 were not operating properly and not regulating temperature. I replaced all 4 infinite switches and retested the unit. The unit is now operating as designed. WP3148952 WP3149400"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near San Marcos, Texas 78666

Tim M

Job Details: 10/22/2024

"Arrived on site to test unit for not completing cycle. Upon arrival customer stated when unit has power no LEDs illuminate and the drain pump would activate and not turn off. Applied power to unit and verified, LEDs did not illuminate and drain pump immediately engaged. Inspected pressure hose, found no kinks, punctures, or restrictions. Noticed water lines were crossed, matched cold and hot water line to the cold and hot side of the valve. Replaced control (W11603811) and tested unit, LEDs are illuminating and drain pump is not immediately engaging. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS01

Near Dripping Springs, Texas 78620

Andrey

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed harness, control and bin thermistor, replaced parts and tested, unit is now running as designed no leaks detected job complete installed WPW10511923, W11034363, W11126268"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, Texas 78747

Luis

Job Details: 10/22/2024

"Arrived on site for not dispensing ice. Removed bin tested auger motor,motor working,spun yoke on motor good,removed ice from container attempted to rotate shaft in container diagnosed a defective ice container,replaced icemaker container transferred ice to new container,reinstalled tested ice dispenser unit working as designed. Wpw10558424"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Austin, Texas 78759

Luis

Job Details: 10/22/2024

"Arrived on site for no lights. Found a defective switch,replaced switch lights now working as designed. Usedw11123941"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, Texas 78758

Scott

Job Details: 10/22/2024

Arrived on site for broken light switch . Found switch broken . Replaced light switch W11123941. No other issues found . No water leaks detected at time of service . Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Austin, Texas 78727

Andrew R

Job Details: 10/22/2024

Arrived onsite for washer not draining and door locked. Upon arrival I checked the pump harness from the control and found it to be open. I checked the pump terminals and found it to be getting 20.8 ohms. The harness has a break and needed to be replaced. I replaced the harness and tested the unit. Unit is now operating as designed and no water leaks are present at time of service. Call complete. Installed W11590868 LOWER HARNESS.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, Texas 78634

Gerry C

Job Details: 10/22/2024

"WRS325SDHZ08 Arrived to inspect dripping from dispenser. I found that after dispensing water, thee would be a drip after 10 seconds that would run down the front of the machine. I was able to correct the drip via removal of excessive dispenser material, causing water to be retained via surface tension. Inspection of the rest of the machine revealed it was in the early stages of evaporator icing and there was a significant mass of solid ice at the lower left of the air intake at the evaporator. I placed a flow modifier in the ice maker fill tube, the source of the ice being formed at the back wall and subsequently the lower evaporator area and verified the ice maker fill issue resolved. The RC drawers were stiff and I lubricated them, correcting the issue. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM11

Near Pflugerville, Texas 78660

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for customer not knocking where filter was located. Opened the freezer door and showed the customer where the filter was located and how to change it job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78731

Ryan B

Job Details: 10/22/2024

"Arrived on site to replace control diagnosed on previous trip. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W1160856"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Burnet, Texas 78611

Daniel A

Job Details: 10/22/2024

"Arrived onsite to inspect refrigerator with freezer door not closing properly. Upon further inspection, found a service bulletin pertaining to the issue. I gained access to the evaporator and addressed the capillary tube and the harness for the thermistor. Both were behind the insulation foam so I repositioned them from behind the foam following the guildlines of the service bulletin pertaining to this issue W11685264 Rev B. The gaskets showed no signs of issue and is sealing properly. Customer to monitor issue and notify whirlpool if further service is required.no water leaks observed during service."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Burnet, Texas 78611

Daniel A

Job Details: 10/22/2024

"Arrived on site to inspect range causing condensation under knobs. Upon further inspection, I found that the gasket was not connected properly to the frame. I fixed the gasket. I next checked the door hinges and hinges are good. I ran a test to check the blower and the blower is operating as designed. I called tech line to document my findings. The customer needs to keep in mind that it is not recommended to open the door during the cooking process to check on the food. Also it is advised to cover all food and also to not force close the door. The door is designed to soft close. Together following these steps will minimize any moisture escaping from the oven. SR 7740165792. No gas leaks observed during service. No parts installed."

We serviced a

ROPER DISHWASHER

Model RUD4000MQ0

Near Killeen, Texas 76542

Robert

Job Details: 10/22/2024

RUD4000MQ0 Arrived on site for a dishwasher with no power. On arrival opened door found lose wire reconnected flipped switch product worked . Tested product works as it's designed no water leaks visible from watersupply. No parts I stalled.

We serviced a

WHIRLPOOL RANGE

Model RF365PXGW0

Near New Braunfels, Texas 78130

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for RF infinite switch crackling when setting temps. Replaced faulty switch(WP3148952) and unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, Texas 78634

Gerry C

Job Details: 10/22/2024

"WTW4855HW3 Arrived to inspect non-completion. Service test mode had F3E1, F1E1 and F8E1 stored and I cleared for testing. I found all functions present in manual mode, but when the basket went to spin, it would not move after engagement and timed out. I removed the shifter and found excessive play within the circuit board, preventing the position sensing arm from actuating the switch. I was able to secure the board and test. The machine resumed all normal functions and I calibrated and then retested within automatic and manual modes. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED95HEDC1

Near Volente, Texas 78641

Miguel

Job Details: 10/22/2024

Arrived on site for dryer showing to clean vent light. Dryer gets very hot. Customer suspects hose. Tested vent and it drafted. Removed vent hose and cleaned for customer. Not very dirty. Found vent was not as strong on second test. Advised customer something is floating within the vent going trough roof. Confirmed by testing without vent. Dryer working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, Texas 78739

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for unit turning on and off on its own. Test unit by checking voltage at junction and found black wire was not secured correctly making unit turn on and off. Secured black wire test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Austin, Texas 78721

James K

Job Details: 10/22/2024

"WRF535SWHZ12 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11692144 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Liberty Hill, Texas 78642

Wesley

Job Details: 10/22/2024

Arrived onsite and found unit operating with report of ongoing never ending cycle for hours on end. Replaced the control due to an f2e1 control error. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Seguin, Texas 78155

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for not washing. Found error f8e1. Found cold valve opening but no water entering. Removed water line from water shutoff valve and found no water coming. Showed maintenance and advised contractor valve is needing replaced. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Austin, Texas 78701

Scott

Job Details: 10/22/2024

"Arrived on site for fabric softener and no water for extra rinse . Ran diagnostics got 8-1 ,and 0-2 error codes . Ran valve test and second valve test was very slow to fill. Ordering cold valve and dispenser . Will need a second man due to being stack and in closet . No parts installed . Call to set return .; ordrng 1 2ndman"

We serviced a

WHIRLPOOL DRYER

Model WED7120HC2

Near Leander, Texas 78641

Miguel

Job Details: 10/22/2024

Arrived on site with new door seal. Removed and replaced door seal. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Austin, Texas 78723

James K

Job Details: 10/22/2024

"WRF555SDFZ17 Arrived on site for unit leaking water. Upon arrival, customer mentioned the unit will leak on top left where ice maker fill tube is located. Tested ice maker to call for water and found fitting to be leaking. Proceeded to inspect valve and found leak on tubing insert. Also noticed when filter is removed, the housing started to leak. Ordering W11346622 reservoir. No water leaks detected at this time. Customer agreed to to reschedule Oct 24. ; ordrng 1 W11346622 (Reservior)"

We serviced a

MAYTAG RANGE

Model WFE320M0JB3

Near Copperas Cove, Texas 76522

Robert

Job Details: 10/22/2024

WFE320M0JB3 Arrived on site for a range wto ith no power. On arrival found no power client stated they smelled something burning. After removing back cover found d wires had burned off uploaded photo. Ordering part#w11531755 clientshome ishard wire client will be contacting electric company to put in an outlet for range . Also client is providing new power cord. Rescheduled for the 28th client wanted that day.; ordrng 1 W11531755 (Main wire harness)

We serviced a

MAYTAG RANGE

Model MET8800FZ05

Near Harker Heights, Texas 76548

Robert

Job Details: 10/22/2024

MET8800FZ05 Arrived on site for a electric range with a electric problem per client. On arrival removed glass cooktop and found wire harness to left top burner was off . That's what caused the spark . Wire harness was in great condition I tighten the connection to the element . Inspected all wiring tested product works as it's designed no parts used.

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ0

Near Burnet, Texas 78611

Wesley

Job Details: 10/22/2024

"Arrived onsite and repaired by replacing track mounts. Unit is now operating as designed leak free. W11614118, w11551775"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Whitney, Texas 76692

Sterling

Job Details: 10/22/2024

On arrival verified complaint of broken strike. Found strike broken. Replaced and ran diag and found all components activate correctly. Job complete installed w11457841

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kyle, Texas 78640

Tim M

Job Details: 10/22/2024

"Arrived on site to test unit for not starting cycle. Upon arrival customer stated unit will be stuck on sensing and will not progress through the cycle. Ran a diagnostic cycle, when unit was filling there was a lot of air in the water lines. All other components properly engaged. Inspected components under the unit, replaced cam (W10721967) and actuator (W11481722) as precautionary. Ran another diagnostic cycle, all tests pass. Customer started a delicate cycle with a load of laundry, unit filled and started agitating. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waco, Texas 76705

Sterling

Job Details: 10/22/2024

On arrival verified complaint of not spinning all water out. Customer states they spun basket by hand and heard water. Advised this is normal due to the weights section of the inner basket. Ran diag and confirmed unit is functioning as designed. Job complete no leaks detected during service no parts installed

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near San Marcos, Texas 78666

Tim M

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed parts. Replaced HMI (W11675700) and encoder (W11675700), tested unit, unit entered diagnostics started to fill and drain. When unit began agitating, LEDs started flashing and relays clicking, agitation stopped and all LEDs illuminated then cycle was shut down. Contacted SW for assistance, capacitor is reading within range. Motor windings are reading 4.4 ohms. Replaced actuator (W11481722) from job 428580 and motor (W11026785) from job 427543, entered diagnostics and ran a cycle, unit filled and drained and agitated four times before flashing all LEDs and shutting down the cycle once again. Per service thread will need to order all parts pertaining to the issue at hand. Also recommend calling techline upon arrival on return visit. Ordering parts, rescheduled for 10/25.; ordrng 1 W11449840 (Gearcase) and 1 W11399437 (Drain pump) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W11643701 (Harness) and 1 W11627413 (Control) and 1 W11675701 (HMI)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Bertram, Texas 78605

Daniel A

Job Details: 10/22/2024

"Arrived on site to inspect washer not draining and displaying the error code F9E1. Upon further inspection, I gained access to the underside of the washer and found that the wiring to the drain pump is damaged. I checked the condition of the drain pump and I measured 20ohms and no shorts. I replaced the wiring harness and tested the unit however the washer then displayed F3E2 (pressure fault) I replaced the control due to this issue. I retested the unit and no the washer is operating as designed. No water leaks observed during service. W11590868 W11543994"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, Texas 76502

Tyler

Job Details: 10/22/2024

Arrived on site for washer not starting. On arrival confirmed failure and found a stable power supply from wall but control not responsive. I replaced control w11116590 and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ04

Near Pflugerville, Texas 78660

Gerry C

Job Details: 10/22/2024

MFW2055FRZ04 Arrived to install sealed system. I evacuated the system and then installed the retrofitted compressor. I vacuumed to under 380 microns and then allowed additional settling time. I charged with the MFG calculated refrigerant charge and tested. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Marion, Texas 78124

Andrew

Job Details: 10/22/2024

Arrived on site and replaced previously diagnosed valve assembly(W11614513). Unit is now working as designed. Customer stated they had ongoing issues of sediment building up in valves with previous washer. Recommended to customer to install in-line water filter to prevent any damage to unit. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Pflugerville, Texas 78660

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for unit not washing. Test unit and found float sitting in the up position making unit think it was full of water. Secured float to bottom position to allow water to go in. Test unit and unit washing correctly job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Copperas Cove, Texas 76522

Robert

Job Details: 10/22/2024

WMH31017HS10 Arrived for a otr microwave with venting issues per client. On arrival tested vent product worked as designed. Further inspection found product venting as it should instructed client how product works no parts used .

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near San Marcos, Texas 78666

Andrew

Job Details: 10/22/2024

"Arrived on site to test unit for no power. Customer stated unit has been working since cycling power. No service provided, no fee collected."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Temple, Texas 76502

Tyler

Job Details: 10/22/2024

Spoke with customer regarding oow washer. Customer is goin to have a new dispatch sent through homedepot warranty. Call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF4

Near Buda, Texas 78610

Tim M

Job Details: 10/22/2024

Arrived on site to replace previously diagnosed part. Replaced mullion hinge (241779401) and customer provided mullion (242036303). Unit is now functioning as designed. Office to collect remaining fee from CC on file. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78626

Lou

Job Details: 10/22/2024

"Arrived on site to inspect washer leaking water. Upon further inspection, the tenant advised that a large amount of water was coming from the back of the unit at the end of the cycle. They advised the amount of water would soak up four beach towels. I found the unit to be stacked in a tight closet. Pulled the stacked washer & dryer out enough to be able to get to the back of the units and found that there is no dryer vent tube (photos). I placed the washer into diagnostics showing no error codes and tested. When the drain pump came on, I found water backing up in the stand pipe (drain pipe) and overflowing onto the floor (photo). I advised the maintenance staff of my findings and moved the units back enough to be able to get into the room at the maintenance request. Unit is operating as designed and no water leaks observed from the unit. Job completed. No parts installed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, Texas 78665

David Z

Job Details: 10/22/2024

"Arrived on site for knob related issues. On arrival found customer had a couple of cracked knob shafts. Checked all valves to make sure that they are not seized. Found valves good. Advised customer warranty does not cover knobs, and they would need to follow up with customer service. I added some zip ties to the remaining knobs to keep the plastic from splitting. No parts used. Call completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Burnet, Texas 78611

Daniel A

Job Details: 10/22/2024

Arrived on site to install previously diagnosed and ordered part per previous technician I formed and shaped and installed the right RC gasket and ensured it was making a proper seal. The gasket is making good contact and making a proper seal. No water leaks observed during service. W10830162

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, Texas 78641

Miguel

Job Details: 10/22/2024

"Arrived on site for dishwasher not working, tripping breaker. Found error f9e1, f8e2, f10e2, f7e1. Found drain was clogged at disposal. Knocked out plug and ran test. Diagnostics completed all steps with no issues. Heater pulls 6 amps. Drain pulls 0.6 amps. Ran test 4 times with no issues. Advised customer of findings. Customer will monitor . Call complete. 178.60 Auth code: 9K9XYX"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Seguin, Texas 78155

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for tripping breaker. Found L1 in junction box was not secured properly with wire nut and arcing out. Secured connections and unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Pflugerville, Texas 78660

Scott

Job Details: 10/22/2024

"Arrived on site for dryer not heating properly . Ran temp checks , dryer is heating properly but shutting down early . Checked sensors ,thermostats,and thermistors , all checked within range . Replaced control W11585682. Retested heating . All seems to be checking normal now . Did advise to have venting to exterior checked . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Pflugerville, Texas 78660

Gerry C

Job Details: 10/22/2024

"WET4027HW2 Arrived for part install. I entered service test mode and found F7E1 as the only stored error code and clued for further testing. I found the belt had burnt through the cover and the cam assembly had gotten hot and melted the plastic together. With extreme difficulty, I was able to remove the pulley and cam assembly as a unit and found no signs of damage to the gear case specific parts. Installation of the replacement cam, belt and cover corrected all issues and I calibrated and tested. All normal operations resumed and there were no leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW3

Near Clifton, Texas 76634

Sterling

Job Details: 10/22/2024

"On arrival verified complaint of noise in cycle. Ran cycle and heard blower bouncing, physical inspection of unit shows worn rollers, be,t and idler as well as broken blower. Blower broke free from nut and had to be cut off. Unable to remove nut from motor. Replaced rollers, belt, idler, blower, and motor, noise is now gone. Job complete installed wp697772 wheel, wpw10314173 supports x4, w10837240 bracket, 661570v belt, w11549461 motor"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Elgin, Texas 78621

James K

Job Details: 10/22/2024

"WMH31017HS10 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11256462 diode, W11495561 mag, WPW10574736 capacitor and W11552018 control. Tested unit and still have no heating issues. Noticed transformer does not hum when starting. Ordering W11545871 transformer. Customer agreed to reschedule Oct 24th. Preferred AM appointment. ; ordrng 1 W11545871 (Transformer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hutto, Texas 78634

Gerry C

Job Details: 10/22/2024

"WTW5057LW0 Arrived to inspect failure to complete cycle. I found the machine with water standing full in the tub. Service test mode showed multiple instances of F9E1 and a single F0E3 and I cleared for testing. I found the harness section for the drain pump had failed at the main harness and I was able to fully and permanently correct the issue. During initial repair testing I found additional harness issues with the drain pump and corrected. At the point of agitation, the machine would not disengage the basket and I found the recently replaced cam assembly had failed. I removed and replaced and found no excessive endplay of the gear case or any other apparent causes of the failure. After recalibration and full testing, all functions resumed normal operation. I discussed load the and amounts with the customer, but found they were not doing anything obvious to cause issue. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US5HS05

Near Andice, Texas 78628

Wesley

Job Details: 10/22/2024

Arrived onsite for center burner with low flame following cleaning and found orifice clogged. Cleared orifice. Unit is now operating as designed. All checks good. Advised customer on repair. No parts used.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Burnet, Texas 78611

Wesley

Job Details: 10/22/2024

Arrived onsite for squealing and found poor airflow causing long run times and had damaged a roller as well. Advised having the ducts cleaned and replaced the repair kit parts to restore quiet function. 4392065

We serviced a

KITCHENAID COOKTOP

Model KECC607BSS01

Near Harker Heights, Texas 76548

Robert

Job Details: 10/22/2024

KECC607BSS01 Arrived on site for an electric cooktop. On arrival found glass cooktop had accidental damaged to it. Also found control had issues with not controlling and beaping sounds that didnt go away unless breaker was flipped to reset. Ordering part#s w10581108 and W10545370.Office to reschedule for client.; ordrng 1 W10581108 (Cooktop) and 1 W10545370 (Inter face control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Georgetown, Texas 78626

Lou

Job Details: 10/22/2024

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure venthood light relay, I removed and replaced the main control and tested. Unit is operating as designed. Job completed. W11545876"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, Texas 78633

David Z

Job Details: 10/22/2024

"Arrived on site to follow up on refrigerator that was not making consistent ice. On arrival spoke with the customer who clarified that the issue wasn't just some ice, but compartments had both warmed up and some food had spoiled. Customer attempted to dispense some ice and had water also run out from the ice door due to melted ice. The icemaker is showing no error codes currently, and ice bin is full. I did examine the icemaker assembly and found the rear gasket had condensation dripping down back wall, so I corrected the positioning of the icemaker adapter and gasket. Since breaker has been reset on the last visit, the unit had gone back to working properly with no issues. Issue appears to be resolved, but icemaker related issue was likely due to low cooling. Customer advised to monitor temps and follow up if cooling decreases. No parts needed since unit has returned to proper function, and if customer has further issues a low cool diagnosis should be performed."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Leander, Texas 78641

Miguel

Job Details: 10/22/2024

Arrived on site for oven blowing air out the bottom and smelling like gas. Says food does not cook in the middle. No errors stored. Tested sensor and elements. Checked temperature and it was good. Advised customer to allow 10-15 min after preheat. Working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, Texas 76574

Joe Z

Job Details: 10/22/2024

"Arrived on site for not washing, upon arrival, ran diagnostics and there are no saved error codes. Ran a normal cycle and unit begins filling, then washing as normal. Unit then drains correctly. Cannot find any errors or malfunctions. Did find that rinse aid has never been used. Explained the benefits of rinse aid, running hot water at sink 1st, clearing as much food off dishes and placement of plastic dishes between heat absorbing dishes. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near Manor, Texas 78653

Leonardo

Job Details: 10/22/2024

Arrived on site to replace harness ordered by previous technician. Replaced harness test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, Texas 78641

Miguel

Job Details: 10/22/2024

Arrived on site for oven not turning on. Replaced oven console. Tested and found the blower is clicking. Found it visually has a wobble. Ordering blower. Breaker tripped when testing. Reset for thurs on. ; ordrng 1 W11598119 (Blower)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Florence, Texas 76527

Wesley

Job Details: 10/22/2024

Arrived onsite and installed the heater under the special project provision W11540964. Unit is now operating leak free. All checks good. Advised customer on repair. W11537778

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Elgin, Texas 78621

James K

Job Details: 10/22/2024

"WRS325SDHZ12 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11678832 ice door. Poured water down funnel and still leaks. Spoke with techline and spoke with Nathan SR# 7740166030 and stated their could be insulation issue on the door itself so recommend to replace door. Waiting on FC door and returning to replace. No water leaks detected at this time. Office to reschedule ; O-emld tckt"