"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the unit unplugged. I tested the outlet and found 122V. Plugged the unit in and found no lights on, the 3 way valve not coming on; nothing turning on. I gained access to the compressor and power board and found the unit getting 122V at the compressor and power board. Also found the power board providing 122V to the hv control. I removed and replaced the power board and got the same results. I removed the deli board and when I did, I found water in the reservoir below the board and could smell the odor of burning wires/electrical burn. Once I had the board completely removed, I found the deli door harness badly corroded and the deli control shorted out (photos). Once I disconnected the deli control, the refrigerator gained power and began to cool. Also found the right RC door gasket is torn. I advised the customer of my findings. I am ordering the deli door and right RC door w/gasket and office to schedule return service due to the availability of the parts. No water leaks observed during service other than the water in the deli door reservoir. WPW10624574; ordrng 1 W10815687 (Right RC door w/gasket) and 1 W10815669 (Left deli door w/gasket)"

"Arrived on site to test unit for continuous running. Customer explained that unit would start draining and would not stop, also would not progress through the cycle. Pressure hose has no punctures. Replaced control (W11633362) and tested, unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for burners not working, tested unit found shorted P10 wires repaired harness but it shorted out FR and RL infinite switches, replaced and tested, unit is now running as designed, job complete installed WP3149404, WP3149400"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised of the unit is doing the exact same thing. It did a month and a half ago and the last three or four trips. She advised that the unit makes a clicking sound when it goes to agitate and does not complete the cycle. I ran the unit through an auto test and confirmed that the basket was spinning when it was trying to agitate. I looked underneath and found the cam broken again. I called Whirlpool Techline and spoke to Steve SR# 7738872642. He had me run a few checks and photos of the damage to the cam. He asked me to go ahead and replace that cam to see where the issue was coming from. It appeared that two of the parts of the cam were rubbing together, causing this issue. He advised that based on all repairs that have been done on this machine, he would not advise any other repairs at this time as one of the components we have replaced should have fixed this issue. He stated that he was going to send this file to review, and that whirlpool would be in contact with myself for the customer depending on the next steps. Call complete. W10721967."

"Arrived on site to install unit for not being cold. Upon closer inspection found compressor not starting. Replaced overload and relay, unit still wouldnt cycle water. Found filter not seated properly. Seated filter waited to see if ice would form. Unit never circulated water. Ordering pump. Informed customer to watch water bottle in unit to see if it ever gets to freezing. Rescheduled for 6/6 USED W11624931 WP2217224; ordrng 1 W11542867 (Pump) and 1 W11542868 (Pump)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested and unit is operating as designed. Customer advised that since the last service call, the ice maker has not made any ice and the unit has been cooling fine. I placed the unit in diagnostics and checked ice maker error codes in test 56 and found E2-ice maker lost position. I removed and replaced the ice maker and hv control and retested the unit and it is operating as designed. I found that the ice maker fascia and housing has moisture build up on them. Also found the fascia not installed properly and cold air is leaking from the ice maker housing back gaskets. Using some permagum from my van stock (212643). I sealed the air leaks at the back wall in between the wall and IM housing. I recommended the customer throw out the first batch of ice and they should have a good amount within 24 hours and the bin should be due full after 72 hours. No water leaks observed during service, job completed. W11658802. WPW10479155. W11224256. 212643"

"Arrived on site to replace previously diagnosed motor, tested unit found unit is not receiving proper voltage, when the unit is not under load to power is correct, but when pressing the start button all the power transfers from L1 to L2 causing insufficient voltage to power motor, tested at the breaker and found the same issue, explained to customer that he is having a voltage issue not failed motor, advised customer to hire professional to fix power issue, at this time job complete no parts installed"

"Arrived on site for dryer not turning on. Upon arrival found no voltage drops. Found stable 240 connection. Found element and other heating hardware working. Found pts weak and not fully closing when pushed, replaced timer wpw10185982 and pts switch wpw10237959. Found dryer working as designed call complete"

"Arrived on site to inspect range cooktop element not working. Upon further inspection, I tested all of the cooktop elements and found the front left element not heating. I inspected the front left element and found it shorted (photo). Pulled the unit out and gained access to the switch and tested and found it open. I removed and replaced the element and switch and retested and unit is operating as designed. Job completed. W11129442. W11563195"

"Arrived on site to diagnose dishwasher that customer said was cracked inside the tub. Examined unit and found what they thought was a crack was actually just plastic lines, and not a physical crack. Unit is not leaking and it's purely cosmetic in appearance. Unit working as designed with no repair needed. Call completed, no parts used."

"Arrived on site for fridge not making ice . Found fridge is making ice but sporadically would stop making ice . Found small about of sweating around ice box and fresh liner roof ,temps are slightly higher ,no frost build up on evap . Ran diagnostics Ui is not making any sound when buttons are pushed . No IM errors . IM is filling and harvesting properly . Ordering UI and main control . Call to set return No parts installed and no water leaks detected ; ordrng 1 W10843055 (Control main) and 1 W11634312 (Ui)"

"Arrived on site to test unit for noise. Tested unit found unit is making a rattling noise. Removed front of the dryer and inspected internals, found metal protection cover bent out too far and touching the blower wheel housing. Bent cover to proper form and tested, rattling noise has been eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site to inspect unit for not cooling properly. Upon closer inspection found evap encased in ice. Replaced control and forced defrost mode. Unit entered defrost mode with no issue. Defrosted unit, unit is running as intended. No leaks present at this time. Job complete. USED W11558182"

Arrived on site to inspect unit for not cleaning well. Upon closer inspection found pump and motor failing and upper spray arm and track stop broken. Replaced pump and motor. Ordering track stops and upper spray arm. Rescheduled for 6/7 USED WPW10671941; ordrng 1 WPW10498900 (Iller spray arm) and 1 WP8565925 (Track stops)

"WDF550SAHS Arrived to inspect leak. I found the supply line adapter part of the valve was leaking and after correcting installation, the issue was resolved. No leaks observed after service complete."

"Arrived on site to inspect unit for handle falling off. Upon closer inspection handle and portion of door have separated from oven door. Replaced handle, tested unit, unit is running as intended. Job complete. USED W11449263"

"Arrived on site to inspect unit for loud noise. Found blower wheel broken and seized to motor. Broke wheel off replaced wheel and motor, tested unit, unit is running as intended. Job complete. USED WP697772 W11364931"

"wmh31017hb07 Arrived on site for panel not working. Upon arrival, there was no display present. Outlet receiving 120V. Replaced panel. Still no power. No light present inside when opening door and no tone when pressing button. Ordering W11544455 control, W10832024 mag thermostat, W11707984 fuse, W11574181 thermostat, W10422269 noise filter. Office to reschedule. W11252184 panel ; ordrng 1 W11544455 (Control) and 1 W10832024 (Mag thermostat) and 1 W11707984 (Fuse) and 1 W11574181 (Cavity thermostat) and 1 W10422269 (Noise filter)"

"Arrived on site to install unit for dispenser not working. Upon closer inspection found water turned off, tested unit ice tray now filling and dispenser is dispensing. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

On arrival verified complaint of unit not responsive. Replaced the ui and console per previous diagnosis. Unit is now functioning correctly. Job complete no leaks detected during service. installed w11460908 and w11460962

On arrival verified complaint of unit not locking. Verified voltage and polarity. Attempted to run diag mode and control was not responsive in test mode. Ordering main board. 1x W11633362. Reschedule for 6/4; ordrng 1 W11633362 (Main control)

"Arrived on site for unit turning back on on its own after being turned off. Unit currently responding. Replaced touchpad as it is what tells control,what to do. Verified operation. Call complete . W11598166"

"5107 defrost leak. Tested and found drain tube clogged. Removed tube and cleaned. Unit is now operating as designed. All checks good, advised customer on repair. All checks good. No parts used."

"Outer 60A breaker tripping, inner 20 ok.WMH32519HZ07 Arrived to inspect breaker tripping issue. The customer advised the breaker had tripped several times. The breaker that tripped was not the 20A for the microwave, but the 60A sub panel breaker in the outer box. Several items were operating at the time, and the issue was moderately intermittent. I found no issues with the machine and its wiring and I could not recreate the issue. I advised the customer that tripping the sub panel, 60A 240VAC without tripping the 20A 120VAC dedicated breaker for the circuit, would be highly unlikely and the sub panel breaker is likely failing. Operational test good."

"Arrived on site to test unit for not draining, tested unit found broken harness, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site to test unit for not filling with water. Entered diagnostics found F6E2 fill valve electrical problem error stored. Replaced valve (W11175771) as precautionary, valve is still not energizing and filling. Issue is with control, failed to bring control, will need to reorder for return visit. Ordering part, rescheduled for 06/10.; ordrng 1 W11305303 (Control)"

5107 fuse blown. Found improper install. Advised maintenance as the cabinet tension lily cause a switch issue that shorted the inline fuse. Replaced the fuse and restored function. All checks good. W11707984

6104 arrived onsite and found unit operating with failed drain function due to clogged trap. Cleared trap and unit resumed normal function. All checks good.

"Arrived on site to test unit for shaking. Inspected unit, no visible defects and suspension is working properly. Did a rinse and spin cycle with a load of laundry, unit spun clothes out properly with no shaking. Customer stated that the unit is shaking too much. Advised customer that unit is working as designed, some vibration and shaking is normal and should be expected. Also advised customer on load sizes and to not use a mixture of clothes or unit will be thrown off balance. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11670519"

"Arrived on site to replace previously diagnosed dispenser motor and shaft, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10822606, W11509548"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had some electrical storms come through and at one point, the unit wasnt cooling at all and either section. Advised that after the last storm, power was resupplied back to the house, and the unit has been cooling ever since. I did find refrigerator and freezer temperatures were good within the unit and the unit had been making ice. I found all fans, compressor, and condenser fan running. I did advise the customer that because there are no evidence of any defrost issues or cooling issues at the moment, there would be no way for me to be able to determine what was happening, except potentially that it couldve been her electrical issues. I did advise the customer contact us back if any other issues persist. Call complete. No parts were installed."

Arrived on site for oven. Customer added that cooktop center burning would not stop clicking. Removed burner head. Cleaned and cleared simmer orifice. Cleaned around igniter. Reassembled and verified operation. Call complete.

"0665Arrived on site for noise complaint. Entered diagnostics fan powered on no odd noise,ran compressor test,variable speed compressor,complaint is when noise is at max speed informed customer normal operating sound due to variable speed compressor,continued diagnostics all test passed. No parts used"

"Arrived on site with new parts. Removed drum. Replaced gear case, clutch, slider, and stator. Reassembled and verified operation. Call complete. W11449841, W11195971, W10754448, W10734521"

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the magnetron thermostat. I tested the microwave and found it putting out 1000 watts and working as designed. Call complete. Office to charge the CC on file. Call complete.

"Arrived on site to test unit for flames too high. Tested unit found simmer flame is too high for customers liking. Adjusted simmer flame on all burners. Unit is now running as designed, no parts installed, job complete."

Arrived on site for washer needing dispenser. Upon arrival conf8rmed issue and installed dispenser w10575334. Tested 7nti and found it working as designed. Call complete

Arrived on site for range not heating correctly. Upon arrival found sensor wpw10181986 out of range and replaced it. Tested unit and found it heating as designed. Call complete

"Arrived on site to diagnose dryer that was not heating at all / powering on. On arrival checked voltage and found no power present. Checked breaker and found breaker tripped. Customer told me the unit did not fail while in use, they just tried to use it one day and got no response. Tested unit and found it heating normally and not tripping breaker. Breaker is a GFCI. Advised to contact builder of nuisance tripping continues to use an updated or non gfci breaker. Repair completed, no parts used."

Arrived on site for fridge not making ice . Tried reset button . IM a would just hang up and not harvest . Replaced ice maker W11546935. Ran harvest . All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for dryer leaving lint on the floor. Found the vent tube was not conn3 Ted. Found the tube from house was smashed. Used pliers and bent tube back in place. Reattached vent tube. Verified good draft. Working as designed. Call complete.

"Arrived on site to follow up on washer not dispensing fabric softener. On arrival I was starting a cycle, and noticed that there is actually a toggleable setting to turn fabric softener on. I advised on how to enable the fabric softener setting. Unit working as designed, softener has just moved to a toggleable setting. Repair completed. No parts used."

"Arrived on site inspect unit for error code f3e1. Replace thermistor and thermistor harness. Unit threw code after a couple minutes. Spoke with tech line, tested harness at control, per tech line harness has a short SR#7739184344. Will need to order harness and return. USED WPW10298258 WP8577274 Rescheduled for 6/4; ordrng 1 W11310055 (Harness)"

"WED5605MW0 Arrived on site for unit not powering on. Upon arrival, found the unit have correct voltage going to the unit but unit has no display. Proceeded to replace controls and console. Unit came back on. Tested all buttons and cycles. Unit is now functioning as designed. W11583883 console, W11565020 control"

"Arrived on site for unit over producing ice. Upon arrival inspected and found, failed bin thermistor. Replaced thermistor and unit is functioning properly. Job complete Used part wpw10511923"

Arrived on site with new stop rack for middle rack. Installed left stop rack. Verified operation. Call complete. WP8565925

Arrived on site to test unit for unit not starting. Test unit and found unit not plugged in all the way. Plugged unit in test unit and unit test good job complete.

"Arrived on site to test unit for not cooling, tested unit found unit is cooling but customer stated at at times the unit starts to make a loud buzzing noise, evaporator frost looks good, ice maker is cycling properly and not leaking water, possibly unit not going through complete defrost cycle causing evap fan to hit the ice buildup, do to the intermittent defrost issue replaced control and advised customer to monitor, at this time no leaks detected job complete installed W11546690"

"Arrived on site ,replaced wire harness W11609465. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite for flame quality issues. and found all caps in use are designed for a different cooktop. Builder advised me that correct caps are already on order and return service not needed. No parts used. ; ordrng 1 W11605759 (Cap kit)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit making a loud vibrating noise when I arrived. I inspected the freezer section (FC) and found frost on the evap cover (photo). Also found moisture wt the bottom of the door opening and some food items wedged under the top drawer. I found when closing the FC door, I have to give it force to close. Once I removed the food items that were wedged, I closed the door and it closed on its own. I advised the customer that due to the food items being wedged, it caused the FC door to remain slightly open and warm air was able to leak inside the freezer and collided with the cold air to create the frost build up which is hitting the evaporator motor fan blades causing the loud noise. I inspected the ice maker/bin and found the ice maker was not making ice due to the higher temps in the freezer due to the door being slightly opened. I recommended the customer cycle the power at the breaker and open the freezer door and place a fan in front of the freezer and allow the unit to defrost. Recommended they place some towels in the freezer bottom to absorb the water. I placed some manufacturer approved silicone on the freezer drawer rails and the bottom bin sides to allow the drawer and door to open and close easier. I made recommendations for use and care and no water leaks observed during service, job completed. No parts installed."

Arrived on site to test unit for not completing wash cycles twice. Found error f0e1(load detected in clean washer cycle). Cleared error and completed diagnostics with no issues. Advised customer to run clean washer cycle. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site with new knob bezel and new capa. Replaced parts and tested. Found center burner took long to light and then would not stop clicking. Attempted to remove and clean orifice but burner came apart. Will need new center holder. Also ordering spark module just in case. Reset for tues pm. ; ordrng 1 WPW10639175 (Center holder) and 1 WPW10475150 (Spark module)

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Pump is getting 120vac. Replaced sump assy and unit is now running correctly. No leaks detected during service. Job complete installed w11613480

"Arrived on site for refrigerator needing sealed system repair, upon arrival reconfirmed issue, removed ball of ice from evap coil, But found no leaks. Recovered refrigerant and installed new w11574734 compressor, wpw10143759 uv drier, and w11506635 access valve. Pulled vac and found no leaks. Recharged system with 56g pf r600. Found even frost pattern on coil and informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The control is quiet and is working as designed. The customers filter has not come in yet. The customer will call if there are any issues after replacing the filter. Call complete. INSTALLED WPW10479155 CONTROL.

"Arrived on site to test unit for broken dispenser. Inspected unit found detergent door is broken off and rinse aid door does not click in. Replaced dispenser (W10861000) and tested, all components properly engaging, unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for tripping breaker. Found error for microwave AM F6E8. Unable to do anything without error prompting. Recommend installing microwave appliance manager to get a full scope of issue. Customer stated they would be calling kitchenaid. No parts replaced at this time. SR#7739145436

"Arrived on site with new parts. Removed top panel. Replaced spark module, igniter, and switch harness. Verified operation. Call complete. WPW10475149, W11507531, W11561436"

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit went really off-balance when she was running a load of rugs, and that it seems to only happen on bulkier loads when it goes off balance but she is concerned about the unit because it seems to be really violent when it does go off balance. I checked the unit and found the unit was extremely unlevel. I found that the tub was resting against the front and right side panels in the front right corner, causing the tub to bounce off the side panels when it went into a spin. I leveled the unit and ran the unit into diagnostics. I found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked the suspension and found the suspension was good. I checked the tub and found the tub was not wobbling, indicating the hub assembly was good. I did inform the customer that because most loads do work, her issue will be with loading. I did advise that rugs, blankets, and any bulky items like that, are going to have a difficult time finishing through the load. I to,d her this is because while the customer may be loading them correctly, as the agitator moves during agitation, the load will move around during the wash cycle, and can end up going into a spin when the clothes are not evenly distributed and go off balance. I went over loading procedures and advised the customer that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site for broken knob . Found shaft of timer stuck in knob . Replaced knob and timer . Unit is functioning properly now . No other issues found . Job complete . All parts installed .

Arrived on site for washer not filling. Upon arrival found f8e1 in diagnostics. Found cold side inlet valve failing and replaced valve w11165546. Tested unit and found it working as designed with no leaks. Call complete

"Arrived onsite for upper rack wheels broken and used 2 wheels and one stop to repair. Advised customer on repair and use and care. All checks good. W11240839, WP8565925"

Arrived on site to test unit for leaking. Was unable to find leak in diagnostics. Removed cold water line and placed in tub. Filled tub 3/4 full with no signs of any leaking. Advised office leak may have been caused from overloading. Unit is working as designed at this time. No parts replaced. Job complete. Washer is in unit 345.

"KRFC704FPS06 Arrived to inspect sealed system failure. I found that the system still had a balanced pressure of 12 psi, indicating a low likelihood of a leak and the refrigerant in it, although low, appeared to be the leftover from gauge connection during prior testing. Allowing the system to run, I found 91 psi on the high side and 19 of vacuum on the low, reflective of the low balanced pressures/charge. Vacuuming to leak test took a significant amount of time, denoting the likelihood of significant condensates still within the system. Inspection of all accessible tubing and the evaporator showed no signs of UV dye and I proceeded with the leak testing via vacuuming and monitoring microns. The unit was able to be pulled down to 320 microns and held. I charged the unit and found it did start cooling, but may have some type of restriction downstream from the compressor. I advised the customer I will contact them the following day for a report and will proceed with information from that point. No leaks observed during service. ; O-emld tckt"

Arrived on site to test unit for un it Turning lower oven on when using upper oven. Turned upper oven on to 350? and waited to pre heat. Once it pre heated I opened the door and no issues. Turned oven up to 425? and test unit and unit still working as designed. Could not duplicate the issue.

"Arrived on site for washer needing outter tub and ring. Upon arrival installed w10371566, suspension w11217817, and tub ring w11550886. Tested unit and found same leak occuring. Will need to call techline to verify next steps."

"Arrived on site for water leaking. Found fill tube extension not connected causing water to fill bottom of freezer during icemaker fill,removed ice build up,installed extension to fill tube,secured extension ran icemaker test harvest passed icemaker filled with water no leaks. No parts used."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace a wire harness, but I found the harness ordered was incorrect. I arrived with the interlock harness and used the thermostat from the harness to complete the call. I removed the shorted thermostat and installed the new thermostat and tested the microwave. Unit is operating as designed. Job completed. W11033422"

On arrival verified complaint of slow water. Customer is unsure when last filter changed. Attempted to remove filter and found filter is stuck in the housing. Unable to remove housing as hoses are stuck in grass fittings and wont release. Ordering new hoses attach to filter housing. Reschedule for 6/4; ordrng 1 W11162040 (Water tube) and 1 W11162036 (Water tube outlet)

Arrived on site to replace faulty door switch screws. Replace screws and tested. Unit is functioning properly. Job complete. Used 8169479 (2)

"Arrived on site to diagnose dishwasher that was not cleaning well, and also not seated properly. Customer wanted to know some general tips on how to get the unit to clean and dry better. Tested unit and found no saved error codes, and unit finished a diagnostic cycle. Advised on proper use and care. I also adjusted the installation of the unit. I recommended the customer get an undercounter mount for the dishwasher, since the right side of the cabinet was also loose and didn't feel secured. Unit working as designed. No parts used."

Arrived on site to test unit for continuous spin. Found unit stuck in logic loop. Advised customer to download app and connect unit to WiFi. When running diagnostics found error f3e3 kept prompting. Error would prompt as soon as error was cleared. Recommend valve assembly replacement as stated in service pointer W11677721. Scheduled for 06/07. No parts replace at this time. ; ordrng 1 W11614513 (Valve assembly)

"Arrived on site for a refrigerator that is still leaking. Water into the refrigerator compartment. Inspected unit and work area. The customer advised that every two weeks, the water inside of the refrigerator tends to leak out and freezes. I found evidence of moisture running down the back wall from the icebox adapter again. I called whirlpool tech line and spoke to Nate SR# 7738951147. We have a liner that is warped internally. We have made multiple attempts to correct this issue. What we have found is that the internal refrigerator liner is bowed and warped. When the icebox adapter is installed, the liner does not create the seal, causing the gaskets to leak air and condensation down the back of the liner. There are no further repairs that can be made. The office will need to contact the extended warranty for alternate resolution."

Arrived onsite for a refrigerator making noise at times. The customer had a video and it was the RC evaporator fan making the noise. I found the right side of the cover not sealing causing the issue. I defrosted all the frost and ice. I replaced the cover. Call complete. INSTALLED W11610999 COVER FRIG.

"WMH31017HS08 Arrived on site for unit making buzzing noise. Upon arrival, customer mentioned unit has movement on the right hand side. Proceeded to further inspect and found the rear mounting bracket needs to be raise about an inch and a half in order for the unit to not sag. Due to the sagging of the unit, the buzzing noise is more evident. Showed customer when pushing microwave away from side cabinet stopped the buzzing noise from happening. This is due to poor installation. Advised customer to reach out to builder to correct installation. No parts replaced"

"Arrived onsite for a range that has no power. Inspected the unit and work area. The customer advised hat hey have had several electrical storms recently and the oven stopped working after one of the storms. She tried resetting all the breakers in her garage but the range never came back on. Oddly enough, the unit began to have power this morning and seems to be working. I tested all four burners and found them all working. I tested the 350?F and found the unit completely preheat and reached proper temperature. I checked the breaker box outside and found the breaker tripped but the machine still having power. I did advise the customer that the issue would most likely be with her breaker because their breaker is not supposed to send voltage when it has tripped. I flipped off the breaker and flipped it back on and found the unit turn on and everything working as designed. I did check the back at the terminal block and the wire harness leading up to the control and did not find any grounding of any wires. Advisor customer that at this point, the issue may have been the storm knocking out the breaker but advised that if this came back, they would need a new breaker to the unit. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for range middle burner not working, found unit sparks but did not allow gas to come out. Replaced burner head. Verified operation. Call complete. W11435660"

"Arrived on site for unit. Leaving clothes, wet at the end of the cycle. On arrival tested unit and found unit is tumbling but heater is not energizing. Disassembled and checked components and found failed. Cut off sensor. Replace sensor and tested. Unit is now functioning properly. Job complete .Used truck stock cutoff 279816."

Arrived on site to replace slides. Replaced bath slides test unit and unit test good job complete. W11670722. W11670723

"Arrived on site to test unit for no heat, tested unit found gas valve closed, opened gas valve and tested unit is now heating, advised customer to monitor, if issue returns customer will call back, at this time no leaks detected job complete, no parts installed"

Arrived on site with 2nd man to replace tub. Replaced tub assembly W11460604. Test unit and unit is oper as designed. No leaks present at this time. Job complete

"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the unit pulled out from the cabinets and unplugged with the water source turned off. I plugged the unit in and turned the water on and found no immediate water leaks. Turned the unit on and allow to test in normal cycle and found the water level sensor not sensing the water level in the reservoir correctly. Also found dry water streaks on the front of the toeplate (photos), so I tested the bin thermistor and found it out of range which tells me the bin is filling too high with ice and that is whats causing the dry water streaks on the toeplate cover. I inspected the external drain pump and found no leaks. Found no leaks at the incoming water source line at the back of the unit. Found no signs of the water leaks in the cabinets/flooring where the unit is housed. Also found no signs of a leak at the drain hose/pipe or valve/water line connection under the sink. Due to the water spilling over in the reservoir and the bin thermistor out of range, I am ordering the recirculating pump and bin thermistor and scheduled return service for 06/05/24. No water leaks observed during service. Unit left unplugged and water source turned off for safety. No parts installed today.; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Bin thermistor)"

"WOC54EC0HS20 Arrived to install previously ordered parts. I removed and replaced the UI, Microwave control, control harness and noise filter. I made a thorough inspection of the thermal fuses and all other primary and LVDC connections. Testing showed no issues with operation and I advised the customer there are no other parts within the unit that provide voltage for operation and the only other thing left is the damaged receptacle for primary power, that has had the plug zip tied in place. I contacted the MFG Technician line and advised of all prior repairs and findings. The technician said nothing further could be done with the machine. File # 7739188097."

"Arrived on site to replace previously diagnosed motor, belt, cam and shift actuator, replaced parts and tested,unit is now running as designed, no leaks detected job complete installed W10721967, W11239857, W11481722, W11686050"

Arrived onsite for a refrigerator leaking water from underneath the unit. On arrival the customer stated they had turned the water off because it was dripping around the filter housing. I turned the water on and could see it dripping from the rear of the housing into the bracket base for the housing. I removed the housing and saw a crack in it. I took photos off the water damage to the floor and base boards. I replaced the filter housing and turned the water on. There were no more water leaks present at the time of service. Call complete. INSTALLED WPW10121140 HOUSING.

"Arrived on site to test unit for not filling with water, tested unit found shift actuator failed, replaced actuator from truck stock and tested, unit is now running as designed no leaks detected job complete installed part W11481722"

WEG745H0LZ4 Arrived on site to install door switch rod. Installed rod and tested consumer setting Bake and Broil. All test run good. Unit is now functioning as designed. W10273192 rod

"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"

"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"

"Arrived on site for dryer making noise and has a burning smell. Removed lower panel and found unit covered in lint. Use shop vac to pick up. Found pulley wheel destroyed. Removed and replaced wheels and pulley wheel. Found pulley arm was damaged. Also found 5e blower wheel is damaged. Will also need to come back with hinge and latch. Installed new wheels and belt. Left unit unplugged. Reset for tues. Am. First call if possible.4392067, WPW10112954; ordrng 1 WP697772 (Wheel) and 1 W10837240 (Bracket)"

"WED5010LW1 Arrived on site for unit taking long to dry. Upon arrival, customer mentioned an exterior issue to the dryer ventilation. The builder found the ventilation to be clocked in the house. Customer requested to inspect unit to see if there is any issues with the unit. Proceeded to disassemble and found no issues or obstruction with the inner duct and blower housing. Tested unit for noise and heat and all checks out good. Unit is functioning as designed. No parts replaced"

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the outer door. The door shuts evenly now. I adjusted the receivers to get the gap even between the oven door and microwave door. The previous tech forgot to order the name plate. Ordering W10839793 nameplate. RS for Wed 6/5/2024. INSTALLED W11600222 OVEN DOOR.; ordrng 1 W10839793 (Nameplate)

"Arrived on site to inspect venthood chimney damage. Upon further inspection, I found the lower chimney was badly scratched. When I checked the part I was sent with, I found its the standard chimney and is too short. The chimney needed is for a ten foot ceiling and the lower chimney is approximately 32 inches long. I was advised by the office that the part needed is an extension and were unable to order the part. Office advised they will contact the builder to get resolved. Job completed. No parts installed."

"Arrived on site to diagnose dryer that was not shutting off with open door, and sometimes would keep running. Foind door switch paddle broken, and timer would not complete on 2 different modes. Called safety and reported findings, and they provided autho for repair - Autho - W1BCC70WPL1. Replaced door switch and timer. Tested unit and verified proper function. Parts used - W10854240, WP3977456."

"Arrived on site to install new shelves/drawers, and drawer fronts. Reinstalled new shelves and drawers and verified the drawers are sliding better. Unit now working as designed. Parts used - 2x WPW10396909, 2x W11696630, W11243759. Repair completed."

Arrived onsite and found unit leaking from the 3rd rack left side mount missing a tub nut and with a broken retention wing. Ordering track mount and nuts. All else checks good. ; ordrng 1 W11553484 (Left mount third rack) and 1 W11580025 (Right mount 3rd rack) and 2 W11545286 (Tub nut)s

"Arrived on site to replace previously diagnosed ice maker and ice maker fan, replaced and tested, unit is now running as designed, job complete, installed WR60X32733, WR30X39346"

"WTW5010LW0 Arrived on site to replace additional ordered parts. Replaced bezel lid lock W11643703, capacitor W11395618, splutch assy W10721967 and pulsator W10752283. Ran overall diagnostics check up and followed up with consumer cycle quick wash and both passed with no issues. No water leaks detected at this time. Unit is now functioning as designed."