Arrived onsite for a freezer that is not cooling correctly now after the sealed system was worked on. I found the sealed system working as designed but the red indicator light never shuts off. I found the black and orange wires reversed on the thermostat and I found one side of the thermostat sticking and not opening causing the light to stay on. I replaced the thermostat and corrected the wiring. I checked the side of the freezer on the inside of the unit and the wall was at -6 degrees when the control cycled off. All is working as designed. Call complete. INSTALLED W11685637 THERMOSTAT.

Arrived on site for a dryer that is not heating. Inspected unit and work area. I did confirm the customers complaint and found no heat coming from the dryer on a timed dry high heat cycle. I checked voltage going to the unit and found proper voltage and polarity. I gained access to the heating components and found the element open. I went ahead and replaced the heating element and tested the unit. I found the unit working and operating as designed. The customer also complained about her lint trap as her lint trap was warping and not catching lint. I spoke to Clemson was advised that would still be covered. Ordering the lint trap and the office will need to contact the customer about a return date due to limited parts availability. 279838.; ordrng 1 W11603116 (Lint trap)

Arrived on site for all LEDs are out water and ice dispenser not operating and deli ui is darkened.. ui allows you to get onto diagnostics but low voltage components are not responding. Replaced control WPW10675033 and door ui W11577100. All low voltage components are now operating except deli ui. Removed deli ui and found compartment filled with water and harness is corroded and falling apart. Need to replace left side deli door. Found some condensation on ice container door and a small amount of water below icemaker on icebox. Ordering. Left side deli door and icemaker and dual valve to have on hand for next visit. Office to reschedule ; ordrng 1 W10815669 (Left deli door) and 1 W11482383 (Dual valve) and 1 W11658802 (Icemaker)

"Arrived on site to test unit for condensation, tested unit found that customer has a two dryer setup and when other dryer is running the steam is coming out the unit that currently not running, explained to customer that units are not installed properly and they will need to contact installers to correct venting issue, advised customer not to run both units until the issue has been resolved at this time job complete"

"Arrived on site to test unit for oven not heating, tested unit found failed igniter, replaced and tested, unit is now running as designed, job complete installed W11176454"

"Arrived on site to test unit for not cooling, tested unit found Evaporator frozen over, unit has a defrost system failure, will need to replace control, UI, thermistor and harness on next visit, ordering parts reschedule for 8/6 no parts installed ; ordrng 1 W11449482 (Control) and 1 W11545823 (Harness) and 1 W11518204 (UI)"

"Arrived on site to test unit for no ice production, tested unit found water trickling into reservoir, removed filter and tested, water pressure returned to normal all components are activating properly, explained to customer that filter needs to be changed out every 3-4 months do to excessive calcium in the water, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to diagnose refrigerator leaking water. Examined unit and found the icemaker fill tube extension was never installed when fridge was delivered, resulting in water spraying into the unit. Installed proper full tube extension and tested an icemaker fill. Verified no water leaks once completed. Parts used - Wp2174755."

"Arrived on site to diagnose refrigerator that was leaking from the dispenser. I tested the unit and could not duplicate any issues. Based on the description it sounds like there had been some air in the line, which was displacing the water in the line and making it run. Unit seems to have fixed itself and no repair is needed. No parts needed, unit working as designed. Call completed."

"Arrived on site to diagnose washer banging around / issues with drawer. Examined drawer and unit, found drawer front bracket broken, and also not sitting flush. Ran unit in high speed spin and found it gyrating abnormally and banging around. I looked closer at the cabinet and found a massive dent / bowed out left side, causing both issues. Ordering new cabinet / 2 hours / 2 man job to remove tub and basket and replace cabinet and front panel. ; ordrng 1 W11318818 (Drawer Front) and 1 W11352995 (Cabinet) and 1 W11325579 (Front Panel) and 1 W11314678 (Console Bracket)"

"Arrived on site to diagnose cooktop that is sparking at random. Customer says sometimes they would hear it sparking, and then cut the breaker on and off and it stops. I removed the cooktop and checked the switch harness. Found no shorts, but some of the clips were a little low, and this could cause the switch to trigger. I adjusted the positions of the igniter switch Harness and verified unit isn't clicking anymore. Saw no other signs of problems. No parts needed. Repair completed."

"Arrived on site to install previously diagnosed spark module to resolve intermittent sparking issues. I assisted the customer in cleaning out the center burner, and advised on cleaning burner caps to resolve sparking / ignition issues. I replaced the cooktop module and was able to run all burners. If issue continues the next step is to replace the wiring harness. At this time all functions working when tested. Parts used - WPW10475159."

"Arrived on site to diagnose refrigerator making noise when it's running. On arrival could hear massive buzzing as soon as I walked in the door. Noise traced to the freezer, evaporator fan. Found the fan had a large ice formation on the left side. I checked the icemaker fill and confirmed it was leaking under the fill tube / slide. I added some silicon to the tube and made sure it stopped leaking. Removed ice from evap fan assembly. Unit now working as designed. No parts needed. Call completed."

"Arrived on site to inspect door dents. Proceeded to install booth doors however, both new doors have dents as well and will need to re order both doors. Office to reschedule.; ordrng 1 LW10638684 (Door) and 1 LW10638683 (Door)"

"Arrived on site to inspect washer not draining. Upon further investigation place unit into diagnostics and observed error codes F8E3, F0E2, F9E1. I gained access to drain pump and found a piece of clothing had become lodged in the pump. The pump had become damaged from the obstruction. I replaced the drain pump, reassemble the unit and retested. The unit is now working as designed. No water leaks observed during service. W11578225"

"Arrived on site to inspect refrigerator dispenser not dispensing. Upon further inspection checked the water supply, water supply tested fine. I tested the valve, valves tested fine. Water filter tests fine as well. Reassembled unit and unit is operating as designed. Most likely cause was a partial freeze in the reservoir and the action of dispensing water during testing, cleared the reservoir. No parts installed. No water leaks observed during service."

Arrived on site to inspect washer out of balance. Upon further inspection placed unit in diagnostics and observed no error codes. I first checked the suspension and it tests good. I proceeded to test all components individually on manual test mode and all components tested good. I checked the level and noticed the right front leg was not making good contact with the floor so I adjusted the leg. Unit is operating as designed. I ran a calibration cycle before leaving. No water leaks observed during service. No parts installed

"Arrived on site to follow up on refrigerator with issues with freezer door after replacement. Resident said the door had a gap in it and likely had a bad gasket out of the box. I examined the door and found massive gaps on the top and side from a warped door. Bottom of door was 3/4 inch from mullion, top of door was 1 1/8 from the mullion. Prior to replacement the door did seal, but had a dent. I could find nothing wrong with the hinges, and cabinet is square. Ordering a new freezer door due to being warped and not contacting mullion. ; ordrng 1 LW11258441 (Freezer door)"

Arrived on site to inspect dishwasher not draining upon further inspection something seems to be faulty with drain pump impellers or foreign debris Is stuck in drain. Advised the customer that they will need to remove the unit due to unit sitting below flooring and cannot be removed without altering floor. I will reschedule with customer and returning with parts. No leaks observed during service. ; schdld next appmnt for 7/30 TUE !

Arrived onsite to test unit for gas smell when oven ignites and they open the door. Test regulator and all connections for gas leaks no leaks present. Turned oven on and can smell regular gas smoke for initial ignition for oven to ignite. Normal gas smell from gas valve releasing gas for unit to ignite no gas leaks when oven is on. Job complete

"Arrived on site to test unit for temp not correct when set to 350?! Test unit by checking average temp of the unit by measuring the 3 highs temps and the 3 lowes temps. Got 378?,369?,361? and lowes at 329?,336?,345? added them up and dived by 6 and got 353? average temp job complete. NO PARTS USED."

Arrived on site with new control. Removed panel. Replaced main control. Verified operation. Call complete.

On arrival verified complaint of fan venting under unit and blowing hot air into kitchen. Advised customer of how vent system is set up and how and when it operates. Ran cycle and verified function. Advised customer unit is working as designed job complete no parts installed.

"On arrival verified complaint of MW not closing softly. Advised customer unit does not have soft close on MW doors. No info in owners manual but showed customer manufacturer website stating only oven door, unit is working as designed job complete. No parts installed"

On arrival verified complaint of heard pop now no heat. Found table still turns but no heat. Inspected diod and found flow both ways. Replaced and ran test with magic light tool. Unit now runs and heats correctly job complete installed w11256462

On arrival verified complaint of noise. Noted floor dame in quick pics at arrival. Found evap cover is vibrating. Adjusted evap fan mount and added vibration dampening material to plastic housing. Reinstalled evap cover and noted reduced noise from unit. Unit is working correctly job complete no parts installed.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the FC evap fan motor hitting ice. I inspected the freezer (FC) section and found no ice on the evap cover, but I found ice clumps at the bottom left corner of the evap drip pan. While removing food items from the freezer shelves, I found pieces of ice falling off of the packaging. I removed the evap cover to find a mound of ice built up on the left side of the fan motor shroud (photo). I checked the ice maker fill tube and found a small gap between the fill tube chute and back wall. I tested the ice maker and when it began to fill, I found a stream of water running down the back wall and going into the evap fan area where I found the ice build up (photos). I advised the customer of my findings and using some permagum from my van stock (212643), I placed a small bead around the fill tube chute and retested the ice maker and it is operating as designed with no further leaks (photo). Reassembled the freezer section and retested and unit continues to operate without any leaks. No leaks observed at the end of service, job completed. 212643"

"Arrived on site to inspect washer knocking/thumping noise. Upon further inspection, the customer described the noise as the unit possibly getting off balance. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. After testing, I pressed down on the tub assembly and when it popped back up, it moved to the front of the unit. I didnt find a lot of play in the tub assembly, but it popped back up towards the front of the unit. I removed and replaced the suspension rods and while I had the top lifted, I removed the tub ring and using my flashlight, I checked the basket for any missing holes in the sides of the basket. I found the basket is good and calibrated the unit and leveled the unit. Retested in diagnostics, and the unit operated as designed. I made recommendations for use and care (load size/balanced load) and recommended they monitor the unit and schedule service if it continues to get off balance. No water leaks observed during service, job completed."

"Arrived on site to test unit for torn gaskets, tested unit found both RC gaskets cracked, replaced and tested, unit is now functioning as designed, no leaks detected job complete installed 2xW10830046"

Arrived on site to inspect unit for lid locking and making clicking sound but not starting a cycle. Found error code f5e3 upon arrival as well as unit stick on spin cycle. While inspecting unit for error codes found lights blinking one at a time instead of simultaneously. Inspected valve found no signs of buildup up. Recommend replacing control due to inconsistency of lights blinking and actions of unit stopping and losing its position but working in diagnostics cycle and working in cyst after completing a diagnosis cycle. Office to reschedule. ; saved tckt

"Arrived on site to inspect unit for not starting, but having power. Upon closer inspection found latch not clicking locked as well as wire to drain severed. Reattached wire, and replaced latch, unit is now running as intended. No leaks present at this time. Job complete. USED W11513248"

"Arrived on site to test unit for ice clumping in bin and excessive frosting. Ran a harvest cycle on the IM, IM cycles properly and filled with water, no water splashed out into the ice container. Inspected unit for frost buildup, stated to customer that glazing on the walls is normal and its due to the color of the unit. Customer also stated her food gets frosted up, noticed freezer temps were set too low on the UI. Set temp to 0?. Formed gasket to the frame to minimize air leak, advised customer to monitor. If issue persists recommend to return with all parts shown on Service Pointer #W11685264. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site for a dishwasher that wont start a cycle. Inspected unit and work area. The customer advised the initial issue was that anytime they tried to select a cycle, the unit would immediately click over to the drain/cancel button and they could not use it. After cycling power, the advise if theyre able to run a psychopath at the dishwasher will not stop running until they legitimately press the cancel button. Around the enter, enter diagnostics and found an F2 E1 (stuck key) error code. I tried to advance through the error codes and found the start button was not activating, and therefore would not let me move forward and diagnostics. Ordering the control and rescheduled the customer to 8/1. No parts were installed.; ordrng 1 W11637583 (Control)"

"Arrived on site ,replaced facia W11637688 . Ran diagnostics got e2 code . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected.job complete"

Arrived on site to test unit for not cooling. Found ball on cap tube. Found compressor running for a short period and cutoff on thermal. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11686820 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Confirmed voltage is 121 to pump. Replaced pump and unit is now working correctly no leaks detected during service job complete installed w11623479

On arrival verified complaint of not washing and not draining. Ran test cycle and found no error codes. Ran component activation and found all of them work. Put spray arms straight front to back and confirmed movement of the spray arms. Dispenser is working. Advised proper use and care as well as seen rinse aid is empty. Unit is currently working at this time. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of intermittent control issues. Replaced main and console per previous diagnosis. Ran function check and started cycle unit is now working as designed. Job complete no leaks detected during service installed w1112662 and w11417461

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit isnt making ice properly and the freezer isnt cooling properly. I found a few cubes in the ice bin and customer advised they were from approximately 36 hours ago. I found the FC section cool but not cold/freezing temps. I pulled the unit out and gained access to the sealed system components and placed my gauges on the previous sealed system repair. Placed the unit in diagnostics and tested the system in test 4. In subtest 4 my readings were -20/115 and subtest 5 was 0/148 telling me the system is sealed and no leaks. The compressor was hot to touch and I did not hear any refrigerant cycling through the system when the 3 way valve switched from the RC to the FC, but I could hear the compressor being loud and making a gurgling noise as if there was water or a liquid running/dripping inside. Based off my findings, it appears the compressor is not pumping properly and will need to be replaced. I contacted techline and spoke to Nate and advised of the history, my findings and my recommendations for repairs. Nate agreed with the repairs and provided SR#7739579873. I am ordering the compressor, both evaporators, NITROGEN, access valve, UV dye drier, 3 way valve, CNOTE-3 HOUR JOB and office to schedule return service. Returning tech to replace all parts ordered for sealed system repair and clear the system with NITROGEN before vacuuming the system. The vacuum will need to be a long vacuum. No water leaks observed during service, no parts installed. ; ordrng 1 W11492867 (RC EVAPORATOR) and 1 WPW10608485 (FC evaporator) and 1 W11654344 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (3HR JOB) and 1 W11575003 (3 way valve)"

"WDT750SAKZ2 Arrived to inspect leak. The unit was leaking from the front left corner and the customer had to place a small towel under the door corner to catch the water. Service test mode had F10E2 and I cleared for testing. Service mode test reveled the tub leaking from the upper left, rear seam. The tub appears to have been mis-formed and as the spray arm rotated the water jet to that position, water would escape to the outside of the tub. Office to order tub. Water to unit shut off and no leaks of the supply or drain we observed during service. Please allow extra time for tub assembly installation. ; ordrng 1 W11409866 (Tub Assy) and 1 ExtraTime (Dishwasher Tub R/R)"

"Arrived on site to install w11407678 fan, w1139420 evap cover, w11395558 evap cover, w11596134 fill tube, w11407678 ice box fan, and w11557001 ice maker. After installing parts I tested dispenser and ice maker and found no leaks. Informed customer to give unit 48 hrs to stabilize temps and fill ice bin. Call complete"

"Arrived on site to inspect washer lid damage. Upon further inspection, I found the lid left hinge area broken (photo). I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11101059"

"WRF757SDHZ04 Arrived to inspect ice production issues. The FC was 0 and the RC 35. The ice mold had minimal slivers of cubes and error E5, which is common with incorrect filling and airflow issues. Inspection of the housing reveled the back of the housing was significantly gapped from the back, inner wall of the RC chamber, and I corrected via re-positioning the housing. The front would not contact the ice bin gasket as designed and I found the left lower hinge had been bent, and corrected. Further testing reveled all functions were present and the ice maker operated and filled as expected. No leaks observed during service."

"WED4850HW0 Arrived to inspect continuous running. I found line VAC to the timer motor and upon inspection, one of the connectors had been pressed out of place, stopping circuit continuity. The connector was able to be pressed back in place and the plug then fully seated. The unit operated as designed and I verified the timer motor fully operational."

"Arrived on site to diagnose microwave that was sparking when in use. Examined HV system and found the unit was super saturated with oil, this was causing the transformer wire to arc through its sheath to the diode. I replaced the diode and relocated the transformer wire to prevent issue from reoccurring. Customer strongly advised to cover items on the cooktop to minimize oil in the microwave. Unit now working as designed. Parts used - W11256462."

Arrived on site to diagnose dryer that is turning on but not turning drum. I tested the unit and confirmed drum is not turning. Removed front panel and found belt / tensioner were disconnected and belt was partially torn. Replaced belt and tensioner to resolve. Tested unit and verified proper function. Parts used - 4392065.

"Arrived on site for a dryer that has burn marks on the inner vent box inside the drum. Inspected unit and work area. The customer advised that it may be normal, but they were unsure as to whether the heater vent box would discolor after such a small period of time. I did explain to the customer that it is normal for the vet to discolor due to the heat being produced by the element and lint and moisture that flows within the unit. I tested the dryer and took a temperature test of the unit. I found the unit fluctuating between 120?F and 169?F, averaging a temperature of 145?F on a high heat cycle. I tested the unit on other cycles and found them within range. I called whirlpool tech line and spoke to Rob SR# 77395799136. He had me send him a photo of the vent, and after review, advise if that is normal, wear and tear on the dryer. He advised not to make any repairs at this time as the unit is working and operating as designed. Advised this point, it is just a cosmetic issue and not to be worried about. Call complete. No parts were installed."

"Arrived onsite and replaced the suction tube and coupler. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11504419, W11562211"

"Arrived onsite for not spinning out the clothes and found good suspension. Error codes f0e3 and f8e1 overload and longfill, tested unit and found all valves opening as designed. Advised customer on overload causing failure to spin. Cleared codes and calibrated with test 52. Advised on findings and procedures. No parts used"

"Arrived on site for no ice. Ran diagnostics E5 error unit cooling and freezing correctly,Checked air flow good,replaced defective icemaker,power cycled unit ran harvest passed ran fill test passed. Used w11658802"

Arrived on site to test for no power. Found unit working as designed on arrival. Unit completed diagnostics with no issues. Advised customer to monitor and if issue persists recommend external pump replacement. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to test unit for door not closing. Found strike and catch not lined up. Adjusted catch, unit is now working as designed. No parts replaced at this time. Job complete."

Arrived on site to replace previously diagnosed compressor. Found noise was not compressor but condenser vibrating against cabinet and had a couple refrigerant tubes rubbing exaggerating noises. Secured lines and applied rubber shims. Noise is no longer present. Customer satisfied with improvement. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site for washer not doing anything when start is pushed. Just flashes sensing then turns off. No error codes. All components pass diagnostics. Found customer was just waking up control. Advised after wake up start must be pushed again to start the selected cycle. Call complete. No parts.

"Arrived on site for dishwasher not spraying. Found F4e3, f7e1. Confirmed wash motor is not pumping, replaced pump and motor assembly. Ran diagnostics. All components pass. Call complete. W11613479"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11460946.

Arrived on site for icemachine not making ice. Light was off. Moved out and hen light came on as did drain pump. All power turned off again. Found drain pump has failed. Removed from wall. Replaced drain pump. Verified operation. Call complete.

Arrived on site for knocking noise . Found diffuser making ratting and chattering noise when opening and closing . Ordering diffuser. No parts installed. Set return 7/31 . No water leaks detected at time of service . ; ordrng 1 W11236851 (Diffuser)

Arrived on site for for food freezing in fresh food and sometimes items getting some in freezer . Ran diagnostics all checked normal. Tested thermistor in fresh food diffuser. Did get out of range ohms @ 3.7k at room temp. Replaced thermistor WPW10384183. No water leaks detected at time of service . Job complete .

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the capacitor and tested the unit. I found the unit still was making a buzzing noise when trying to agitate or spin, but would not do either. I checked resistance on the motor windings and found them within range. Ordering the lower harness, and will return with the motor as well just in case. I rescheduled the customer to 7/31. W11428524.; ordrng 1 W11665968 (Lower harness) and 1 W11686050 (Motor)"

Arrived on site for water dripping from dispenser nozzle after using water. Also custom eco paint of small amount of frost in freezer from time to time . Found trace amounts of mouiter top right on freezer door gasket and some in ice chute . Ordering pemagum and white silicone and ice door for freezer moisture issue . Ordering filter housing and valve for dripping dispenser . No parts installed today . Call to set return Customer will need to reach out again regarding missing shelf . ; ordrng 1 W11162042 (Housing) and 1 212643 (Permagum) and 1 WP482338 (White silicone)

"Arrived on site replaced door and badge W10746783, W11178521. Getting normal seal on unit . Cleaned frost up. Job complete"

"Arrived on site ,replaced emitter boards W11629974. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived onsite for a refrigerator that stopped cooling, stopped making ice, makes a buzzing noise, and the drawer is coming off track. On arrival the refrigerator was at temp in both sections and the icemaker was working properly. I found the upper bin in the FC with the face not staying on. The bin will need to be replaced. The customer stated the entire refrigerator shut off with no lights at all and everything thawed out but a day later it turned back on by itself. She stated about three days later it did it again and she unplugged it then plugged it back in and its been working for about two weeks now with no issues. From what the customer is saying the refrigerator is doing, the most likely failure is a low voltage DC load or supply erratic failure so all the components would need to be replaced to guarantee a good repair without seeing it happen. Ordering WPW10493169 upper bin, W10830278 power supply control, W10830288 LED control, W11452196 FC evaporator motor, W11429989 solenoid coil, WPW10599145 deli control, and parts authorization. Office to RS.; ordrng 1 WPW10493169 (Upper bin) and 1 W10830278 (PS control) and 1 W10830288 (LED control) and 1 W11452196 (FC evaporator motor) and 1 W11429989 (Solenoid coil) and 1 WPW10599145 (Deli control) and 1 PartsAuthorization (Parts Authorization)"

"Arrived on site to diagnose refrigerator that is not producing ice / losing cool in FC. Examined unit and confirmed NO defrost issue, with freezer sitting at 30 degrees. I checked the compressor and found it was scalding hot. Unit has very little frost on FC evap. Unit in sealed system failure. Ordering sealed system parts to resolve. ; ordrng 1 W11557671 (Compressor) and 1 W11566897 (FC Evap) and 1 W11595221 (RC Evap) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 R600 (R600 SS) and 1 Nitrogen (Nitrogen - leak check)"

"WRX735SDHZ10 Arrived on site for unit not cooling. Upon arrival, customer stated its barely cooling and also, water is dispensing very slowly. Proceeded to dispense water and ice and dispensed normally. Customer tested on different occasions and stated it is working. Proceeded to check evaporator coil and found full frost pattern however, the fan motor was not running. Entered diagnostics to step 3 and found fan not running. Checked resistance and found it was good. Checked voltage, but no DC voltage. Proceeded to replace W11642011 Panel UI and W11556912 control. Fan came on but began to fluctuate in voltage and the motor sounds likes its in a hiccup state. Advised customer to monitor unit and if any issues, call back. No water leaks detected at this time."

"WFG550S0LZ4 Arrived on site for mid burner not lighting. Upon arrival, found all burners working except for mid burner. Cleaned and scrubbed burner head and cap and now unit is functioning a designed. No parts replaced"

"Arrived on site for Dispenser has water remaining in detergent and softener compartments. Upon arrival, inspected unit and found more than normal amount of water in dispenser drawer compartment. Removed drawer for inspection. All is good. Found that water pressure is incorrect and not allowing all water to siphon correctly from dispenser. Checked supply valves and are only opened slightly. Raised water pressure from hot and cold water valves. And test unit with detergent and softener. Both cleaners cleared and dispenser now siphons correctly. Unit is operating as designed. No leaks present. Job complete. No parts needed."

"Arrived on site to diagnose washer that's not spinning clothes out. Checked for codes and found none present. Tested spin and agitate. Found agitator can move with shifter in spin. I checked under the unit and found there was a good count of oil all over the splutch and belt. I rechecked the top and also found the hub was completely blown out, and basket rocks a ton if you touch it. Ordering a hub, gearcase, splutch, belt to be replaced. Return visit set for 7/31. ; ordrng 1 W11454734 (Gearcase) and 1 W10890624 (Motor) and 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"

"Contacted customer en route to diagnose range. Customer said builder resolved with breaker and needs to cancel service, does not need repair. No repairs made. Closing ticket."

"KDTM404KPS3 Arrived on site to replace ordered parts. Proceeded to replace W11736466 tine retainer. Upon installing bottom rack back into position, I noticed a bend in the tub (picture attached). Ordering W11409866 tub. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11409866 (Tub)"

"Arrived on site to diagnose microwave not heating. Tested unit and found mag buzzing loud and not heating. Replaced just mag due to a super loose magnet and still would not heat. Replaced cap and diode and retested. Verified that unit now sounds healthy and is heating. Unit working as designed. Parts used - W11256462, W10754299, W10850446."

"Arrived on site to follow up on range with non functioning front burners. I tested the unit on arrival and found RF would light with a lighter, LF same, but had a very very small flame. I compared the orifices to the chart and found LF had a 68 and not a 117. Used conversion kit to put the right sized orifice in. I adjusted the orifice holders to push the igniters closer to the burner caps, since they were only arcing downwards and not to the cap. Retested with the customer present and verified good ignition and flame on all burners. Unit working as designed - W11620555."

"Arrived on site to install previously ordered parts. Customer defrosted unit unplugging for several days allowing me to gain access to the components to test. Heater, fan and voltage to heater on forced defrost all tested good. Replaced control for failing to defrost unit and thermistor that was missing the clip. Vacuumed water from condenser pan so it will not overflow in the future. Tested unit and unit is operation as designed. The customer will monitor the temp after 48hr. No water leaks observed during service. WPW10383615 W11382528"

"Arrived on site to install previously diagnosed and ordered parts. Replaced wire harness, control and drain pump. Ran a test cycle and unit is operation as designed . Not leaks observed during service. W11633359 W11590868 W11399437"

"Arrived on site to install previously order part. Installed control and was then able to place unit into diagnostics and found compressor was not running with compressor test. Replaced main control as well and re tested unit, unit in now operating as designed. No water leaks observed during service. WPW10317076. W11642241"

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket and made sure unit was level, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11172199"

Arrived on site to test unit for console locked up cant turn oven on. Found shorted console not allowing it to come out of console Lock Screen. Replaced console test unit and unit test good job. W11600355

Arrived on site for microwave with lighting issues. Upon further inspection found that the relay was stuck and causing the light socket to fail caused light bulb not to work. Replaced part# w10810046 installed part tested product works as it should also explain to client to not use any led lighting will cause the main to fail again. Call complete

"Arrived on site for refrigerator not making ice and upper rc right hand door not sealing(per customer on arrival there are no cooling issues). On further inspection I found temps at 46/0(actual) and lower side of right gasket broken causin an air leak. Also found ice maker would harvest but valve wont open to fill. Ordering W10830162 gasket, WPW10498976 water valve and rescheduled customer for 07/31/24 to complete repairs. ; ordrng 1 W10830162 (Gasket) and 1 WPW10498976 (Valve)"

Arrived on site for ice maker needing replacement. On arrival installed wpw10190965. Tested unit and found no leaks. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for washer leaking from hose. Replaced external hose. Removed fro door panel. Replaced drain pump. Diagnostics shows f8e1. Cleared code. Inlet valves working. Ran component check. Diagnostics complete with no leaks. Call complete.

Arrived on site. Removed filter cover. Removed filters. Was unable to reach plug and screws. Will need to bend over cooktop and reach up to secure and removed blower. Reset for different tech tues. ; schdld next appmnt for 7/30 TUE !

"Arrived on site for a range that is having a hard time igniting the left front burner. Inspected unit and work area. I did confirm the customers complaint and found the burner head was dirty and potentially causing the igniter not to ignite properly. I replaced the burner head and tested the unit. I found the unit working and operating as designed after testing the unit six times. I found the igniter, igniting the flames and working as designed. Call complete. WPW10636224."

Arrived onsite and found evap p trap clogged causing overflow outside the pan. Removed blockage. Unit is now operating as designed. All checks good. No parts used.

Arrived on site for dryer not heating. Ran test and confirmed unit gets to ignition but I do not hear gas. Inspected and found gas line was turned off. Turned back on and verified operation. Call complete. No parts.

"On arrival verified complaint of air gap and condensation. Found RC right bottom corner has damaged liner panel, photos are in QP. reported to TL and unit is being sent for review. Sr 7739584106. No parts installed. Job complete"

On arrival verified complaint of unit not heating. Installed new cavity tstat and mag tstat per previous diag. Reinstalled unit and ran test cycle and found unit is now heating correctly. Job complete installed w11224803 and w11574181

"On arrival verified complaint of f1e5. Inspected harness and found no issues. Ran cycle and found main not sending voltage to inverter. Replaced main and inverter is now getting 122vac then confirmed no voltage coming from the inverter to the mag. Replaced inverter and found voltage is now good but no function at mag. Replaced mag and heard arcing in the wave guide. Spoke to TL Sr 7739585992 u it is NR with damage to wave guide. Job complete installed w10915648 cntrl, w11346197 mag, and w10217711 inverter."

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error code F2E1-stuck/shorted key. I cleared the code and following the tech sheet for the error code, I checked the J1 connector and found it secured to the panel. I removed and replaced the control panel and tested in bake mode. Unit reached set preheat temp and is operating as designed. I made recommendations for use and care. Job completed. W11600651"

"Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, the tenant advised that the ice maker is working fine, but it wont dispense from the dispenser. I removed the ice bin and found a beverage in the bin that was wedged at the front of the bin and caught in the auger not allowing it to rotate. Removed the beverage and tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop panels (3) being discolored and the control panel being discolored, I removed and replaced all panels and reassembled the unit and tested. Unit is operating as designed. Once I was able to get good lighting on the cooktop, the customer and I found the far right cooktop panel was discolored (photos). I notified the office and am ordering another panel and office to schedule return service due to the availability of the part. No gas leaks detected during service. W11634759, W10803519, W11316696, W11328972 (defective).; ordrng 1 W11328972 (Right cooktop panel) and 1 CNOTE (TECH TO INSPECT BEFORE RETURN SERVICE)"

Arrived onsite and found unit with latch concern. Tested latch and found all operating as designed. Calibrated unit. All checks good. No parts

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the inverter board and test the unit but I had no inverter board for this call and the old board is dismantled from previous testing. Using an inverter board from my van stock, I tested the unit and found the compressor is locked up. I found all fans are operating as designed. After discussing the issue at hand with in-house tech support, I am ordering the inverter board, hv control, CNOTE-2HR JOB and CNOTE-LSO PER CUSTOMER REQUEST. Spoke with routing manager and return service will be schedule for 07/30/24 through the office due to having to weigh the job for 2 hours. Unit left unplugged for safety. No parts installed. ; ordrng 1 W11578028 (Inverter) and 1 W11664342 (Hv control) and 1 CNOTE (2 hour job) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 NITROGEN (NITROGEN) and 1 R600 (R600)"

Arrived onsite and delivered spud orifice kit W11620555 per customer instruction.

Arrived on site to test unit for whinnying/rattling sounds. Found ducting had excessive foil tape hanging causing issue. Removed excessive tape and reinstalled unit. Unit now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for water leaking. Found ice chute gasket not sealing to container,removed gasket assembly assembly gasket to chute checked seal good,adjusted gears on slides tested freezer door operation good. No parts used."

"Arrived onsite for sparking in the cabinet and found grease in the cabinet. Advised customer on the possible repair options, unit is operating properly at time of service. No parts. Customer will not proceed to repair due to minimum cost of repair options."

"WRS588FIHZ00 Arrived on site for unit not making ice. Upon arrival, found no ice present in the ice bucket. Proceeded to inspect fill tube and found no ice buildup. Inspected door harness and found wires to the ice maker split (picture attached). Ordering LW11037733 FC door stainless. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11037733 (FC door stainless)"

"Arrived on site. Replaced the icemaker and fill tube heater assembly,power cycled unit ran harvest test passed ran fill test passed. Used w11577195,wpw10554299"