We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near Moody, TX 76557
Jonathan M
Job Details: 06/18/2022
Arrived on site for a refrigerator that is warming up in the refrigerator section and has frost buildup in the freezer. Inspected unit and work area. Confirmed customer complaint and remove the evaporator cover. Found the heater connectors disconnected. Found the issue is with the tension on the freezer evaporator harness causing an excess strain on those connector pieces when tied together. Went ahead and remove one of the zip ties holding some of the lines together to free up some extra line space. Reconnect the connectors and check resistance through the bimetal and the heater. Both are within range. Checked at the control board and found proper resistance. Advise the customer the issue was probably just with the heater being disconnected. Defrosted unit and the unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78731
Leonardo
Job Details: 06/18/2022
Arrived on site to test unit for console not unlocking. Found bad console will need to replace console ; ordrng 1 W11297709 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/18/2022
"Arrived on site to test unit for FC not cooling and grinding noise. Customer showed video and verified coming from FC. Unit is working as designed at the moment. All functions testing good. Since all electronics have previously been replaced not confident any further repairs would hold. Would recommend dispenser UI, pantry UI, control, HV control, LED control, both Fc and RC evap harnesses with motor and thermistors. Need superiors to determine if moving forward with repairs would be logical. ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GSD2200G02BB
Near Buda, TX 78610
Justin
Job Details: 06/18/2022
"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and found it aggressively leaking from the valve. Upon trying to replace the valve I found the water at the wall even when in the off position was getting water, and that the valve at the wall was dripping. I also found the copper water line from the wall to dishwasher with significant corrosion. I informed the customer we will need to have the water at the wall looked at and the water line replaced prior to service. We will bring back the inlet hose and valve to install. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78730
Justin
Job Details: 06/18/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated they were also hearing weird sounds and the UI was abnormally flashing. I was able to replicate this and the unit will need a new UI. I also found the condenser motor and evap motor abnormally pulsating indicating a bad main control. I gained access to the evap and found a ball of ice on the high side indicating a SS failure. Ordering a SS repair, UI, and main control to install. Will bring back other parts to check functionality after repair. Office to reschedule with a SS tech and 3+ hour. ; ordrng 1 W10839424 (UI) and 1 W10841139 (Compressor) and 1 876765 (Tube Kit) and 1 WP2306093 (Evap) and 1 WP2316878 (Pan Heater) and 1 HeatLoop (Heat Loop) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye Drier) and 1 SSTech&3+Hour (SS Tech & 3+ Hour)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78731
Leonardo
Job Details: 06/18/2022
Arrived on site to test unit for unit leaking. Found unit leaking from inlet ordering inlet hose and drain pump ; ordrng 1 W10584470 (Inlet water) and 1 W10772907 (Tube vent) and 1 WPW10531320 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78738
Luis
Job Details: 06/18/2022
"Arrived on site for not dispensing ice. Found threads on shaft motor stripped causing impeller to just spin,ordering motor,divider,spacer and impeller. ; ordrng 1 W11310391 (Motor) and 1 WPW10309864 (Divider) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/18/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the unit. Disassembled the unit and found the element had blown causing the spark. I did not have any elements on hand. Ordering the element in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WP3387747 (Element) and 1 279973 (Cut off)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near New Braunfels, TX 78132
Andrey
Job Details: 06/18/2022
"Arrived on site to replace ice maker and diffuser, with all the information provided in uploaded pics per office the unit is still out of warranty, explained to customer but she is convinced it has warranty, advised her to call kB homes and office to resolve this issue before we attempt to make another trip here, office please review this; O-emld tckt"
We serviced a
GE DRYER
Model DPSR610GG9WT
Near Austin, TX 78736
Justin
Job Details: 06/18/2022
"Arrived on site for a dryer with a knob not attaching to the unit. Upon further inspection I found the console physically broken where the temp switch is supposed to hold it in. I also found the knob broken to were it cannot stay on the switch. In order to repair the unit it will need a new console and knob ; ordrng 1 WE19M1505 (Console) and 1 WE1M660 (Knob)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5757579
Near Round Rock, TX 78664
Gerry C
Job Details: 06/18/2022
"Arrived to inspect continual produce freezing issues. I measured internal temps, FC 1F, RC 46F at center mass / 47 at top / 52 laying on bottom of chamber. I found the ice dispenser assembly has been leaking air and there were clear signs of ice and frost within the chute and bottom of the ice bin. The RC door gasket was torn at the bottom right corner and will require replacement and the door closer cams were worn and will require replacement at the same time. The unit has the older version drain tube with no air trap and should be modified. Tech GC only please. No leaks observed during service. No charge for service call, covered by warranty; ordrng 1 W10823377 (Ice Door Assy) and 1 4318165 (Door Cam Kit) and 1 2159083 (RC Door Gasket, BK) and 1 TechGCOnly (GCO Please)"
We serviced a
SAMSUNG RANGE
Model NE58F9710WS/AA-01
Near New Braunfels, TX 78130
Andrey
Job Details: 06/18/2022
"Arrived on site to test unit for not keeping temp correctly tested unit found heating elements are good, found melted connection on convection heater and plastic shielding, bubbling up, removed connection and found it burnt up and brittle; ordrng 1 DG96-00321A (Wiring harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Belton, TX 76513
Jonathan M
Job Details: 06/18/2022
"Arrived down for a washing machine that is not dancing through cycles. Inspected unit and work every up. Confirmed the customers complaint and ran the unit. Found the unit making a buzzing sound when trying to spend the basket but nothing moving. Did verify voltage going to the motor from the control. Ordering the motor, capacitor, and lower harness for the repair. Office wanted to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor) and 1 W11450611 (Lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Temple, TX 76502
Jonathan M
Job Details: 06/18/2022
Arrived on site for a refrigerator that is leaking from the icemaker area. Inspected unit and work area. Found that the ice door gaskets were not sealing properly and moisture forming around the heater facia assembly. Checked voltage going to the heater during test 19. Found proper voltage. Ran through a harvest test and found the icemaker harvesting as designed with no leaks present. Filled the icemaker tray and did not notice any overflowing. Ordering the ice door and heater facia and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11268536 (Ice door) and 1 WPW10553630 (Fascia heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 06/18/2022
"Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Replaced sump assembly, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP1
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/18/2022
"Arrived on site to replaced console from previous diagnosis. Replaced console, tested unit, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/18/2022
"Arrived on site to replace previously diagnosed element and cutoff. Verified parts were needed. Replaced parts, tested unit, unit now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Manor, TX 78653
Joe Z
Job Details: 06/17/2022
Arrived onsite to install previously diagnosed parts. Replaced harness and power cord. Test unit and all burners and both ovens operate as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waco, TX 76710
Jonathan M
Job Details: 06/17/2022
Arrived on site for a refrigerator that has sealing issues. Inspected unit and work area. The customer advised that her freezer still didnt seem to be very strong and just wanted to have a checked. Did find the gasket fully seated around the cabinet with no leaks. Found no evidence of frosting inside the freezer. Advised to the customer to the unit is working and ceiling as designed. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/17/2022
Arrived on site for a dishwasher that has water at the bottom of the dishwasher whenever they go to run it. Inspected unit and work area. The customer advised that the unit will drain but hes having standing water inside the dishwasher the next time he goes to wash his dishes. Check the drain hose installation and found that it was not looped higher than the garbage disposal and was running straight downhill from the garbage disposal into his dishwasher. Ran the unit through a test cycle and found the unit working as designed. I did advise the customer that the issue was with their drain hose extension being too short and going downhill from the garbage disposal leading to water siphoning into the dishwasher when they fill up their sink with water. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lorena, TX 76655
Jonathan M
Job Details: 06/17/2022
Arrived on site for a microwave that is not turning on the over the counter light. Inspected unit and work area. Tested the unit and found the light working as designed. The customer advised that her contractor had called this morning due to that issue and the fan is not running either. Did test operation on both fan and light multiple times with the unit working as designed. Did advise that they can power cycled the unit to try to see if theres an issue with the control getting hung up. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Buda, TX 78610
Andrew
Job Details: 06/17/2022
"Arrived on site to replace control and valves. Verified parts were needed. Replaced parts and found console now receiving proper voltage but not responding. Replaced console, tested unit, unit now working as designed. Advised customer to replace water hoses and replace cold valve in wall as it is leaking. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near San Marcos, TX 78666
Andrew
Job Details: 06/17/2022
"Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Replaced sump assembly, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 06/17/2022
"Arrived on site to replace previously diagnosed ice maker. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78753
Kimo
Job Details: 06/17/2022
"Arrived onsite for dryer not heating. Upon arrival I tested unit and found unit operating as designed. I tested unit multiple times for in time dry 15 minutes, heavy duty, more dry, and Quick dry. With heavy duty and more dry being the ones the customer uses the most. And found that the unit Operating as designed every time .
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Austin, TX 78753
Kimo
Job Details: 06/17/2022
Arrived onsite for washer with broken agitatorUpon inspection I found that the agitator was snapped in half. I installed new agitator and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDV01
Near Austin, TX 78723
Kimo
Job Details: 06/17/2022
Arrived onsite for refrigerator running loud. Upon inspection I found ice build upon on the evap. I cleared ice and moved bi-metal due to it being in the wrong spot. I also leveled unit before leaving due to the unit rocking back and forth when operating and closing the doors. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG114SWB0
Near Hutto, TX 78634
Cliff
Job Details: 06/17/2022
Arrived on site to replace previously ordered parts for range. Replaced bake ignitor and tested unit. Found all is functioning properly at this time and office to collect from card on file.
We serviced a
GE MICROWAVE
Model JVM3160RF6SS
Near Buda, TX 78610
Leonardo
Job Details: 06/17/2022
Arrived on site to test unit for no power. Found good fuse and unit getting 120v but not display. Replaced board test unit and unit test good job complete.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Austin, TX 78748
Leonardo
Job Details: 06/17/2022
Arrived on site to test unit for no power. Found unit getting 120v but control board not responding. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow and the unit failed both tests. Disassembled the unit and checked the heating element and found it bad. I removed and replaced the element and cleaned the unit (photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2022
"Arrived on site to inspect refrigerator fresh foods section freezing foods. Upon further inspection, I found ice built up around the damper vents. Placed the unit in diagnostics and tested the damper and it failed. Tested the thermistor and it is out of range. I removed and replaced the damper/diffuser and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KENMORE WASHER
Model 796.4138241
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the top panel and found where the bottom counter weight had come detached from the tub. I removed the front panel and found the mounts were stripped and could not hold the counter weight in place. Also found where the bellow was torn at the bottom the below and on the right side. I advised the customer that in order to get the counter weight to stay on, the tub assembly would need to be replaced. At that time, the customer advised they would purchase a new unit. Reassembled the unit and left it unplugged for safety. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Andice, TX 78628
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer making screeching noises again. Inspected unit and work area. Performed diagnostics mode and tested operation. Gained access to pulley and gearcase. Found cam nut loose. Tightened nut and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Andice, TX 78641
Jonathan S
Job Details: 06/17/2022
"Arrived on site for dishwasher not drying dishes and long cycle times. Customer also stated panel was separating. Found plastic covering panel was still on. Removed plastic cover and found panel good ( see SD-QUICKPIC). Inspected unit and work area. Measured incoming water temperature at 122?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found heater drawing 7.5 amps. Found suds from rinse aid dispenser at end of cycle to show dispenser is working as designed. Found hot temperatures on element at end of cycle. Spoke with customer on user care guide and regulations on energy efficiency. Unit is operating as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2022
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found minor damage on cabinet left of unit. Had customer sign damage waiver. Found unit not mounted and water turned off and unit unplugged. Plugged unit in and turned water on. Performed diagnostics mode and found error F2-E1 stuck key. Performed encoder test and found all responsive. Ran test cycle and monitored operation and observed for water leaks. Found all components operating as designed, no water leaks detected. Mounted unit and tested operation again. All tested good, no water leaks detected during service. Spoke with customer on suds and soap usage with home water softener system."
We serviced a
WHIRLPOOL WASHER
Model WFW8400TB00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer not draining. Inspected unit and work area. Tested drain pump operation and found pump activating. Removed water from unit with shop vac. Gained access to drain pump and disassembled. Found plastic item stuck in impeller. Removed item and cleaned pump housing. Assembled unit and tested operation. Found pump louder than normal but working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Joe Z
Job Details: 06/17/2022
Arrived onsite for Sprayers not cleaning. Upon arrival inspected unit and found lower spray arm was not secure to wash pump. Secured the spray arm and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Hutto, TX 78634
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a microwave that isn't venting properly. Found no failures to fan motor and unit changing speeds properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Joe Z
Job Details: 06/17/2022
Arrived onsite for Microwave acts as if there's metal in it . Upon arrival inspected unit and found customer was using microwave with upper rack. Asked customer if he used the upper rack. He said no. Recommend to customer to only use upper rack when using to cook/ thaw multiple items. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Manor, TX 78653
Joe Z
Job Details: 06/17/2022
Arrived onsite for stopped freezing . I spec compressor and got1.4 amps. Found evaporator completely covered in ice. Tested heater and heater is good. Thawed out evaporator. Found thermistor out of position and not connected to evaporator. Replaced thermistor and secured it to evaporator . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found no failures to unit at this time and advised customer on best cycles and options for best performance. No leaks were found at time of service.
We serviced a
SAMSUNG WASHER
Model WA45H7200AW/A2
Near Round Rock, TX 78665
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a washer that is leaking. Found transmission center seal leaking and it is not serviceable. Homeowner will replace washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Round Rock, TX 78664
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found damper not operating due to failed motor and replaced damper. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
LG WASHER
Model WM2455HW
Near Round Rock, TX 78664
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a washer that is not spinning properly. Found bearing damaged due to basket frame failing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, TX 78130
Andrew
Job Details: 06/17/2022
Customer stated unit is still under warranty. Advised would need POP as unit is showing out of warranty through entitlement. No service provided no fee collected.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78758
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a dryer that is not starting. Tested unit and found no failures to unit at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5310SQ0
Near Lakeway, TX 78734
Justin
Job Details: 06/17/2022
Arrived on site for a washing machine not working. I tested the unit and found no response. I gained access to the inside of the unit and found the door switch physically broken. I also found the bottom had significant oil indicating a bad gearcase and bearings. I informed the customer of my findings and they declined any further repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78745
Kevin
Job Details: 06/17/2022
"Arrived on site and replaced freezer gasket diagnosed on previous visit. After replacement used heat gun to shape gasket and insured his closing properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78745
Kevin
Job Details: 06/17/2022
"Arrived on site at and inspected refrigerator currently is not making any excessive noise. Sent customers most recent video to KB/service management and in the video the refrigerator is running but there is no excessive noise. Customer has a previous video from when before TE made adjustment and there is a noticeable difference between the two videos. No further repair is required at this time, job complete"
We serviced a
LG WASHER
Model WM3670H*A
Near Austin, TX 78749
Kevin
Job Details: 06/17/2022
"Arrived on site and inspected washer and found siphon inside dispenser drawer is working properly, set washer into a diagnostic cycle and all valves are dispensing water properly. Spoke with GC about customers experience. All functions are operating as designed, customer might be able to improve fabric softener siphon by diluting fabric softener but there is no way to correct experience, job complete"
We serviced a
LG DRYER
Model DLE5977B
Near Austin, TX 78735
Kevin
Job Details: 06/17/2022
"Arrived on site and inspected dryer vent hose and found it is torn in multiple places. After replacing vent is operating properly, job complete"
We serviced a
GE VENTHOOD
Model ZVC36L4SS
Near Austin, TX 78734
Leonardo
Job Details: 06/17/2022
Arrived on site to replaced boards and light bulbs. Replaced parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MZD2766GEB
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer evaporator covered in ice. I gained access to the defrost timer and found it would not advance to defrost. I removed the ice build up and tested the heating element and tstat. I found both good. The defrost timer is discontinued
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78749
Luis
Job Details: 06/17/2022
"Arrived on site. Found water leaking from filter head with filter removed found control not closing damper door when temperature reached replaced control and filter head tested water dispenser working tested icemaker,icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL ICE MACHINE
Model JFC2089BEM01
Near Dripping Springs, TX 78620
Luis
Job Details: 06/17/2022
"Arrived on site for no ice. Diagnosed a defective icemaker installed updated icemaker powered unit on icemaker ran through a cycle and filled with water; used 1 W10884390 (Icemaker) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS30726S/02
Near Austin, TX 78737
Luis
Job Details: 06/17/2022
"Arrived on site for cooling complaint. Per customer unit will stop cooling,at time of not cooling nothing running then it would start working again. Diagnosed a defective control,replaced main control powered unit on compressor and fans powered on,checked air flow in fresh food compartment good."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Austin, TX 78747
Luis
Job Details: 06/17/2022
"Arrived on site for no,ice. Diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest ran fill test passed"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78702
Luis
Job Details: 06/17/2022
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules,all leds working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78704
Luis
Job Details: 06/17/2022
"Arrived on site for no ice or lights. Replaced defective fill tube heater,freezer led module and led power supply. All leds working as designed,ran icemaker diagnostics passed,ran fill test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78704
Luis
Job Details: 06/17/2022
"Arrived on site for led issues. Diagnosed a defective led module,per service pointer removed led modules,installed updated led modules all leds working as designed.Autho S84638; used 12 W11484836 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2022
Arrived on site for washer needing rebalance and maintenance. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found it working as designed. I gained access to the filter and found it clear. I gained access to the rotor stator and found it clear of any oil or leaks. I tested the units suspension and found it working as designed. I found the front left of the unit lower and not leveled. I leveled the legs and pushed the unit back into place. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Round Rock, TX 78613
Vincent
Job Details: 06/17/2022
"Arrived on site inspected unit and work area. CX complaint was unit not drying dishes. I set unit in diagnostics and found stored error codes 5-2. I then ran a diagnostics cycle and tested element with amp draw and had a good amp draw. Advised CX to use jet dry and just use liquid detergent. Unit is operating as designed. No leaks observed during service, job completed."
We serviced a
SAMSUNG WASHER
Model WA48J7770AP/A2
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
"Arrived on site for Samsung washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes, I then set a diagnostics cycle and ran the entire cycle with no problems. Unit is operating as designed. No leaks observed during service job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
Arrived on site to install previously diagnosed parts. Installed new UI and tested unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect door issue. I could not recreate the failure and tested within service test mode. All functions were present and the unit operated as designed, no leaks observed during service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAEBC
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/17/2022
Arrived on site for refrigerator not cooling rc. Upon arrival confirmed issue and found massive defrost issue in rc behind evap cover. After pulling out refrigerator I found liner failure behind unit. Unit had moister/condensation + rust damage behind unit causing warm air leak through liner then freeze up around evap coil in rc. Will need findings reported of no repairable liner/insulation causing failures. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem00
Near Kempner, TX 76539
Tyler
Job Details: 06/17/2022
Arrived on site for refrigerator not making ice properly/cooling correctly. Upon arrival confirmed issue and found temps in fc and rc (actual) 30/55. After further testing found little to know frost on either evap coils as well as all fans running in unit. Found amperage to compressor jump from 2-6 full amps and climbing in under 4seconds. Found unit had saturated liner insulation around drain lines as well as heavy rust from evap coils down to drain and liner. Previous unknown company had made repairs prior to our diagnostics and had installed incorrect access port leading to restriction/leak in liner of system.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW4
Near Kempner, TX 76539
Tyler
Job Details: 06/17/2022
Arrived on site for washer intermittently turning on/off. Upon arrival confirmed issue but found no response from ui. Verified voltage from outLet-washer and through filter to ACU. The. Found intermittent voltage from ACU to ui but no failures in harness. Replaced ACU and then reass and found washer functioning as designed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near Red Rock, TX 78662
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for not cooling, tested unit found FC at 0 and RC at 38, customer stated that it would shut off intermittently and will have to unplug and reset to have unit run again, was not able to mimic issue, replaced control board as precautionary, programed compressor turned on, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dale, TX 78616
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for water leak, customer stated that the water leak has been fixed and that her dishes are not drying, tested unit found heater engaging, explained to customer that due to the plastic tub,the element does not get really hot to completely dry dishes, advised customer to use rinse aid and prop door open to help air out dishes unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2022
"Arrived on site for frogs elights being dim and the freezer light being out. The freezer light is the last in the line for the lights. I found the freezer light bad I replaced the light and found all other lights working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Austin, TX 78717
David S
Job Details: 06/17/2022
Arrived on site for freezer light not working. I inspected the unit and work area. I found the lights wait here intermittently working. I replaced the switch and found all the lights working. Job complete.
We serviced a
LG WASHER
Model WT1101CW
Near Austin, TX 78717
David S
Job Details: 06/17/2022
Arrived on site for washing machine leaking. I inspected the unit and work area. I found the exterior drain hose leaking at the drain pump. I found the replace discontinued. I reached out to parts and found a replacement. I spoke to the customer about the repair and what was needed. The customer is going to replace the unit.
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Round Rock, TX 78681
David S
Job Details: 06/17/2022
Arrived on site for dishwasher not draining.I inspected the unit and work area. I found the drain pump getting voltage but not coming on. I replaced the drain pump and retested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78703
Luis
Job Details: 06/17/2022
"Arrived on site for no lights in freezer section. Diagnosed a defective led module,per service pointer installed updated led modules in both sections all leds working as designed.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Round Rock, TX 78681
David S
Job Details: 06/17/2022
Arrived on site for range burners not heating properly. I found the range receiving 250 vac. I changed out all for burner switchs. The unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lockhart, TX 78644
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for turning off and excessive vibration, tested unit found fail suspension and control turning off before completing cycle, got authorization to replace control, suspension and actuator, replaced parts tested unit,found unit still has some wobble do to unit is not located on solid surface, but 12 inches off the floor on a sheet of plywood, advise customer to get a more sturdier surface or move unit to solid ground, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for water leak, tested unit found drain tube clogged and when unit goes into defrost it over flows, cleared drain tube , water is now flowing freely, applied a bead of silicone around drain tube connection, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Kyle, TX 78640
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for squeaking noise, tested unit for noise coming from heating element housing rubbing against the frame, secured housing noise is now gone job complete"
We serviced a
GE DISHWASHER
Model PDT720SSH6SS
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect draining issue. I found the drain pump impeller had unseated from the stator assy and caused the blades to wear away. I installed the kit, including the new filter assy and tested. Operational test good, no leaks observed during service. Drain pump kit
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Florence, TX 76527
Gerry C
Job Details: 06/17/2022
"Arrived to inspect cooling issue. I found the unit frozen up in the evaporator section and the cause was the door gasket gapped across the entire lower part of the door. Further inspection revealed severe damage to the left front corner, apparently from delivery (Lowes) and cannot be corrected via normal means. Tech Robert. I advised of my finding. The CX will need to contact the CX service line at 800-253-1301. No water connections to upright freezer."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Temple, TX 76502
Jonathan M
Job Details: 06/17/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub and tested the unit. The unit began to work as designed with no leaks present. Call complete.
We serviced a
LG WASHER
Model WM4370HWA
Near Kyle, TX 78640
Andrey
Job Details: 06/17/2022
"Arrived on site to replace previously diagnosed recirculating pump hose, replaced hose, inspected connections and drain pump housing, no issues found, customer put clothes in the washer, ran a quick wash cycle, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for unit not leveled, tested unit found unit unusable, leveled unit, put bottom drawer back on tracks, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76504
Jonathan M
Job Details: 06/17/2022
Arrived on site for a dishwasher is not draining. Inspected unit and work area. Confirmed customers complaint and found that unit was draining extremely slowly. Removed the drain hose off of the garbage disposal and found for water flow. Replace the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for dryer not turnin on. Upon arrival confirmed issue. Found upon further inspection that timer(inner gears of timer) were siezed together. Replaced timer asm and reassembled and tested unit. Found dryer could start and function as designed. Call complete
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for dishwasher not cleaning correctly (per customer). On arrival customer explained food being left on dishes at end of cycle. Found no errors in diagnostics. Found upon closer inspection no evidence of foreign debri in pump asm or filters. I then Found unit could allow for all functionality in both diagnostics and normal operation cycles. No signs of leaks. Spray arm asms werent clogged. Instructed customer on use of rinse aid as well as best detergent use. Call complete
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for range needing previously diagnosed bake orphus. Upon arrival was able to confirm that the new orphis pack ordered as well as a burner were able to fix the unit up as designed and the flame is now at the right level and the renew signs of gas leaking. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Georgetown, TX 78633
Gerry C
Job Details: 06/17/2022
"Arrived to inspect code. The unit had an F3E2 stored in memory. I followed he MFG test procedures and found no issues within the circuit or sensor system. Per mfg procedures, I replaced the main control and tested. The unit operated as designed and heated and cycled. Steam dryer, no leaks detected during service."
We serviced a
LG DRYER
Model DLEX3370R
Near Georgetown, TX 78633
Gerry C
Job Details: 06/17/2022
"Arrived to inspect heating issue. I found the unit heated and cycled, but the vent outlet was almost completely plugged. Removing the debris, I found the unit operated as designed. Operational test good.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer hot water not working. Inspected unit and work area. Performed diagnostics mode and checked error codes. Found error code F0-E2 over-suds. Ran automatic test cycle and found hot going to inlet valve and control sending voltage to inlet. Found stuck solenoid on inlet valve.. Removed failed valve and installed new. Performed diagnostics mode and manual tested inlet valve. Ran automatic test cycle again and found all operating as designed. Spoke with customer on suds error code and soap usage.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer not operating and being loud. Inspected unit and work area. Attempted to perform diagnostics mode and found drain pump running and control not responding. Attempted to clear pressure hose and found same results. Removed control and installed new. Performed diagnostics mode and ran automatic test cycle, found all components responding. Spoke with customer on soap usage. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Traced drain line and found garbage disposal knockout punch has not been removed. Removed punch and ran drain cycle. Performed diagnostics mode, found error code 6-4 float switch. Monitored test cycle and and found components operating as designed. Spoke with customer on service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78628
Lou
Job Details: 06/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the RC evap thermistor being out of range, I removed and replaced the thermistor and foil taped and ziptied it the evap. During the process of gaining access to the thermistor, I found the fan scroll damaged from the ice build up and required the customer to replace. Customer agreed to the repair. I removed and replaced the fan scroll and monitored the unit. The evaporator has a good frost pattern and is beginning to cool. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24-48 hours before placing items back inside."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
"Arrived on site for microwave not heating. Inspected unit and work area. I tested unit with a cup of water and did not heat. I then removed unit from the wall and found cooking oil dripping from the inside and all over. I called tech line and spoke with Andrew and advised me to let CX know it would have to be cleaned in order to proceed with any repairs, but also told me to contact the Warranty department to see if it would be covered, SR#7733906967. Contacted warranty and spoke with Christine SR#7733818192 and instructed me the unit will not be covered due to the oil damage. I let CX know of my findings and what Whirlpool told me.
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB406DSS4
Near Andice, TX 78628
Vincent
Job Details: 06/17/2022
"Arrived on site for vent hood, inspected unit and work area. Found chimney bent from 1 corner and not sitting correctly due to back splash being bowed out. They will need have to contact Whirlpool and order the part W10337357 as this is an accessory. Job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB35X24HZ02
Near Austin, TX 78759
Wesley
Job Details: 06/17/2022
SR#7733912829. arrived onsite and replaced the door to correct failure to seal symptom. After installing new door found persistent symptom in the same manner as prior door. Called Techline and spoke to Joel. Found cabinet out of square by a quarter inch causing the alignment issue. Unable to correct issue with leveling of the feet. Advised customer on non repairable designation being considered. Job complete. Whirlpool customer care to follow up with customer on designation status.
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430IL02
Near Austin, TX 78727
Wesley
Job Details: 06/17/2022
Arrived onsite and replaced console. Unit is now operating as designed. Set up and tested. All checks good.