Service History 46

We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/06/2021
Arrived on site for otr m/w needing previously diagnosed blower.upon arrival I confirmed issue. Installed needed parts reassembled and tested unit and found unit fully functioning as designed with no odd noises call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan
Job Details: 09/06/2021
"Arrived onsite for a refrigerator that is condensating in the refrigerator. Inspected unit and work area. Confirmed the customers complaint and found moisture buildup across the icebox facia heater, the front LED light cover and on the back wall. Spoke to CS and ran several tests. Found voltage going to the facia heaters to 13 VDC. Was advised that based on all the areas producing condensation, to order the UI, facia heater, icebox seals, and ice door. Ordering parts and the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11197489 (heater) and 1 W11330971 (UI) and 1 W11399564 (ICE DOOR) and 1 WPW10280988 (gasket REAR SUPPLY ) and 1 WPW10320706 (gasket REAR RETURN )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS4
Near Kempner, TX 76539
Tyler
Job Details: 09/06/2021
Arrived on site for dishwasher leaking. Upon arrival I found tub full of murky water. Upon further testing I found drain pump receiving proper power but motor had failed to pump water. I replaced drained then reassembled and tested unit. Found water functioning as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site to install previously diagnosed parts. I powered the unit off at the breaker and installed the control. I then powered the unit back on for two minutes. I turned the breaker back off and then installed the console. I then tested the unit and let it reach preheat temps. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS17
Near Cedar Park, TX 78613
Tommy
Job Details: 09/04/2021
Arrived onsite for oven having F3 error code and over heating. Upon arrival found sensor was good but control had bad relay unit would require new control. ; ordrng 1 WP8302994 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect wall oven/microwave combo error codes. Upon further inspection, the customer advised that the microwave wont start and shows message to close door. I found the MW inner light on and I pressed on the door and it turned off. I found the door not closing firmly and engaging the switches properly. I opened the door and allowed it to slam and the door continued to not close firmly. Per service pointer W11493384, I am ordering the inner door panel and both hinges. Customer advised that the unit shut down on its own and rebooted. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. All is operating as designed. Per tech sheet for the error code, I am ordering the main control. I advised the customer of my findings and made recommendations for use and care. I am ordering the main control, both MW door hinges, MW inner door panel and scheduled return servicE.; ordrng 1 W11261167 (Main control) and 1 W10687342 (MW inner door) and 2 W10874474 (Hinge)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2021
Arrived on site for oven turning itself in. I inspected the unit and work area. I gained access to the elements and found the convection element has been shorted to ground and constantly staying on. I terminated the wiring harness for the convection element using electrical tape. I powered the unit on and tested all other functions. The customer can use the bake and broil and the cook top. I am ordering the convection assembly to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10903746 (Convection assembly)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for washing leaking. I inspected the unit and work area. I found the unit is a stacked unit and will require a second main to fully diagnose. The office will reschedule for a two man; ordrng 2 W11316599 (Hose)s and 1 W11316257 (Hose) and 1 W11316604 (Dispenser hose) and 1 W11314666 (Drain hose) and 1 W11458345 (Drain pump) and 1 2man (2 man)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Round Rock, TX 78681
David S
Job Details: 09/04/2021
Arrived on site for dishwasher having no power. I inspected the unit and work area. I found no power going to the unit. I found the unit on a wall switch. I turned the switch on and the unit worked as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
"Arrived on site for a range with the pilot ignition to loud. Upon arrival the customer stated that they had a one year inspection, and they found that the flame does not light until a few seconds after they hear the ignitor relay click. I gained access to the burner and preheated the unit. I found it working as designed. I informed the customer that the unit will not light nor release gas until it senses the ignitor is hot enough to light. This is why there is a break in between the click and lighting. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, TX 78641
Tommy
Job Details: 09/04/2021
"Arrived onsite for refrigerator not operating as designed, upon arrival found unit water valve was receiving water but not calling for it, ordering valve also found unit evap for top frosted over, ordering unit evap cover and control. Office to reschedule upon arrival of parts.; ordrng 1 W11450890 (Control) and 1 W11312191 (Vlave)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for fridge not cooling properly. I preformed a temp test and function test on the fridge. I found the fc at 0 and the rc at 38. The ice maker is producing ice and the unit is dispensing water. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site to install previous diagnose part. I replaced the console and tested the oven. I found the bake and broil coming on and working. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site for a refrigerator not making any ice. I checked temps and found the FC at 3?F. I gained access to the IM and found it in the off position. I turned it on and it started harvesting right away. I let the unit run through a harvest and found it working as designed. I showed the customer how to utilize the switch. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I put the unit through a diagnostics cycle and found the unit operating as designed. I spoke to the customer about the unit having a plastic tub and how the plastic doesnt retain heat well. I also spoke to the about using rinse aid and allowing 90 washes for it to cure to the tub. I advised the customer run the hot water at the sink before running the dishwasher. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Justin
Job Details: 09/04/2021
Arrived on site for a refrigerator with the right side handle loose. Upon further inspection I found the tightening screw reverse threaded and stripped. Due to this the handle could not be tightened and was coming off of the unit. Due to this the unit was hard to open. I replaced the handle and the unit is now as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error codes and over service pointer #W10556232A, I removed and replaced both modules and harness and programmed the unit. Tested the unit with a large pan and water and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dishwasher hinge friction pads coming off. Upon further inspection, I found both friction pads broken and unit door not staying up. I installed both friction pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site to install previously diagnosed parts. I powered the unit off at the breaker and installed the control. I then powered the unit back on for two minutes. I turned the breaker back off and then installed the console. I then tested the unit and let it reach preheat temps. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the filter head failure, I removed and replaced the filter head and customer had a new filter and I installed it and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
ROPER DRYER
Model RED4516FW0
Near Round Rock, TX 78664
Tommy
Job Details: 09/04/2021
Arrived onsite for dryer needing new power cord. Upon arrival found cord was already replaced but outlet had 120 from left hot but only 41 from right not. Unit outlet requires repair. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Cedar Park, TX 78613
Tommy
Job Details: 09/04/2021
"Arrived onsite for oven broil not operating, upon arrival found unit broil damaged as well as unit was tampered and control and harness damaged. Unit would require control harness and broil element for repair.
We serviced a
KENMORE DRYER
Model 110.667525
Near Georgetown, TX 78626
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dryer not turning off with door open. Upon further inspection, I found the door switch broken. No lint observed during service.; ordrng 1 WP3406107 (Door switch) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/04/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/03/2021
"Arrived on site for AIG REF sounds like the fan or blower motor are struggling from under or behind the unit REF LEDs are not working properly, possibly not plugged back in after previous repairs. Found frost build up over evap cover. Temps were good inside freezer and fridge. Used steamer to remove frost over cover and coils. Found frost build up was concentrated over the top area of coils so we have a defrost issue. Found left side heater pad that holds heater in place had fallen off. Resecured pad and heater is installed as designed. Placed fridge in test 7 and changed to basic mode defrost to ensure it defrosts every eight hours. Reassembled freezer compartment. Fans running, thermistor in range, and freezer door is getting a good seal. Removed driver module LED and installed new driver module LED. All lights came on as designed. Checked fridge LED connector and they are all working as designed again. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
"Arrived onsite for cooktop with discolored flame. Upon inspection tested unit and all burners were experiencing a discoloring flame. Inspected unit and regulator and could not find any issues with the unit. Explained to customer that. With all of the construction going on, debris or moisture could have gotten into the main line and is causing the flame to discolor. Customer will monitor and may reach out to gas company"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78745
Kevin
Job Details: 09/03/2021
"Arrived on site and found refrigerator had been off for five days straight following a power outage and as of yesterday afternoon was still not cooling. Sometime overnight fridge began cooling and freezer is now at 20?, took a picture. This is an acceptable amount of cooling for 12 to 15 hours of runtime. Ran test 57 and Icemaker dropped a small batch of ice also ran test 45 to ensure Icemaker will cycle once it is cold again. Requested that customer continue to monitor refrigerator for operation
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Noah D
Job Details: 09/03/2021
"Arrived on site to Inspect cooktop for leaks, upon inspection found small bubbles indicating a Gas leak from elbow at wall and around pipe gum at regulator, I did not have pipe gum or anymore yellow tape. I told the customer is would be unwise for me to install without the proper sealer. Installer was called and they will refit the whole hose and install regulator and seal. Regulator was left for certified plumber to install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
Arrived onsite to replace damaged doors. Replaced right side refrigerator door and freezer door. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Austin, TX 78756
Scott
Job Details: 09/03/2021
"Arrived on site for drain clogged and flooding freezer . Replaced duck bill drain with new tube . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clifton, TX 76634
Tyler
Job Details: 09/03/2021
Arron site for refrigerator needind previously diagnosed ss equipment. Upon arrival I found unit unplugged. After recovering charge I used nitrogen on on system but after 30 minutes I couldnt find any signs of leaks. I then cleared system and recharged unit with 41g of refrigerant. Reassembled and tested unit and found psi lvls holding steady. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78717
Jimmy J.
Job Details: 09/03/2021
Arrived on site for First it stopped making ice.and then it completely stop cooling. Found fridge powered on upon arrival and plugged into surge protector. Tested voltage at wall and was getting 120. Unplugged fridge for thirty to forty seconds and plugged back in. Fridge turned on. Tested amp draw at start device and was getting .02. Fridge is plugged in with a surge protector with an extension cord. Gave customer a picture of a one plug surge protector with the proper Joule rating to avoid future issues. I used my thermocouple to take temps now that the fridge began running. Dropped five degrees within ten minutes.
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived on site to install previously ordered parts. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived back on site to install previously ordered control. R&R and unit tested as designed. Job complete
We serviced a
JENN-AIR OVEN
Model JJW8130DDB
Near Kempner, TX 76539
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose an oven that wasn't turning on. Unit was fully functional at time of service. Advised customer on findings and that if issue reoccurs it is most likely electrical and electrician will need to correct issue.
We serviced a
MAYTAG WASHER
Model PAVT910AWW
Near Killeen, TX 76541
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is not spinning. Found thrust bearing worn out and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived back on site to install previously ordered control and evaporator cover. Replaced both and unit tested as designed. Told customer to wait approximately 24 hours for unit to reach optimal temperatures. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near West, TX 76691
Tyler
Job Details: 09/03/2021
Arrived on site for refrigerator door squeaking upon arrival customer stated that that was their only complaint at this time upon further inspection I found at the bottom right hand at the bottom the door was missing the grease from the factpry that allows the door to open smoothly after adding the necessary grease to the unit I was able to reassemble and test the door with the weight added and found that the door is no longer squealing customer is happy with repairs call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, TX 76527
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is shaking during spin. Found legs not set to level unit. Leveled unit properly and all is working properly at this time and balancing ring has not had any issues since previous trip. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW
Near Kempner, TX 76539
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is not draining. Found debris caught in pump preventing it from running. Cleaned out pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
"Arrived back on site to inspect grinding noises. Disassembled and discovered the back rollers were defective causing the malfunction noises. Customer reordered several parts from whirlpool and had 2 rollers on site. I installed them and reassembled the unit and noises didnt exist. Customer satisfied, Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
"Arrived onsite for refrigerator making noise. Updated model and sn#. Customer took video and explained when doors are open, the sound get louder. Put unit in diagnostics and tested individual components. In test 3 found while dampener was opening and closing the unit was making noise. Customer confirmed the sound. Ordering dampener control and evaporator motor just in case. Office to reschedule.; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (DAMPENER control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 09/03/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water had damaged the cabinet to the right of the unit. Customer said they set the timer for the unit to run while they slept and decided to start it before hand and the unit leaked water from around the right side of the door area and provided a video of the water dripping from the bottom right corner the door. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed with no leaks. I retested and this time with the out door panel off so I could watch the reservoir at the bottom the door and the unit continued to operate as designed. I found the door gasket not fully installed at the bottom right corner and adjusted it so that it would seal better. Advised the customer of my findings and repairs. Recommended that the customer get photos/videos of the outside and inside of the unit if the unit leaks again. Also recommended that they not operate the unit while they are asleep or away from the home. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 09/03/2021
"Arrived on site to inspect dishwasher tripping breaker. Upon further inspection, customer advised that when the unit heats is when the breaker will trip. I placed the unit in diagnostics showing no error codes. Tested the unit and using my multimeter, I tested amp draw to the components at the black wire in the junction box. All components were within range and the element was showing 7-9amps during wash & dry cycles and unit operated as designed. I tested the element and its showing 19.8ohms. I recommended that the customer have the gfci breaker checked by a certified electrician as its possibly getting weak. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSE25ESHBSS
Near Georgetown, TX 78626
Jonathan
Job Details: 09/03/2021
"Arrived on site for refrigerator have slow water pressure through dispenser. Inspected unit and work area. Bypassed filter housing and tested operation. Found filter housing at fault. Removed failed filter housing and installed new. Tested dispenser operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78734
Luis
Job Details: 09/03/2021
"Arrived on site for cooling complaint. Found upper section of freezer to freezing,ran diagnostics evaporator fan not powering on good voltage to fan replaced evaporator fan power cycled unit evaporator fan powered on. ; used 1 WP2315549 (Evaporator fan) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 09/03/2021
"Arrived on site to inspect wall oven turning itself off during self clean. Upon further inspection, I placed the unit in diagnostics and checked error codes.Previous service call mentioned the same error code and the power was cycled at the breaker and unit began to operate as designed. Following the service tech sheet for this error code, the main control needs to be replaced. Unit is connected to WiFi.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Andrew
Job Details: 09/03/2021
"Arrived on site to test unit for not cooling. Found evap had frost build up on cap tube entering evap. Frost pattern was only on top three coils on evap. Showed customer why unit is not cooling. Compressor working as designed and pulling .9amps. Evap motor and condenser motor working properly. Checked pressures and low side was pulling into vacuum at 20psi and high side was at 100psi. Used UV light and applied bubble solution to all exposed sealed system components. No signs of any dye and no leaks detected. Charged system till pressures were stabilized to 140psi with nitrogen. Monitored system for 45mins and lost 10psi. While system was charged with nitrogen, bubble solution was added to entire exposed components repeatedly and no signs of any leaks. Called tech line and agreed leak must be internal. Vacuumed system to clear of any impurities, charged system to specs and waited for evap to develop complete ideal frost pattern. Showed customer what ideal frost pattern looks like. Also advised though frost pattern has developed it will continue to gradually lose refrigerant.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Florence, TX 76527
Cliff
Job Details: 09/03/2021
"Arrived on site to diagnose a dishwasher with multiple failures. Found upper rack missing multiple clips and locking clips for adjusters, lower rack has all roller assemblies failed, and ui has multiple led failures.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
Arrived onsite for washer excessively shaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and could hear shaking. Ran spin manually to test. Unit had repetitive shaking about every 4-5 seconds. Called tech line for assistance. Tech recommended Drive block hub and inner basket. Ran Check for floor stability and passed. SR#7731664780. will order hub and basket. Office to reschedule ; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (INNER basket) and 6 WP8533953 (screw)s
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78702
Leonardo
Job Details: 09/03/2021
"Arrived on site for install of previously diagnosed parts. Installed new thermistor and control board. Tested unit, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Robert
Job Details: 09/03/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/03/2021
"Arrived on site for Not Draining - Top Load Washer. Placed in diagnostics and got F2E1, F0E2. Cleared error codes. Ran diagnostics cycles completed without issue. Gained access to drain pump and found harness connector wasnt seated all the way into the drain pump connector. Pressed connectors all the way in. Ran diagnostics again and washer completed all cycles as designed. No error codes this time. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manchaca, TX 78652
Robert
Job Details: 09/03/2021
Arrived on job for complaints of not drying. Found the vent in home blocked
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near Austin, TX 78703
Luis
Job Details: 09/03/2021
"Arrived on site for no display. Found display not powering on,gained access to harness found harness not connected to display installed harness display powered on."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Red Rock, TX 78662
Noah D
Job Details: 09/03/2021
"Arrived on site to inspect unit for not allowing rinse cycle. Upon inspection found the unit was not opening cold water solenoid due to debris cleaned valve filter and tested water, all functions returned with 90% total water pressure.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 09/03/2021
"Arrived on site to inspect wall oven keypad not responding. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4. Per service tech sheet, I removed and replaced the main control and tested. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi and retested. Unit is connected and operating as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/03/2021
Arrived on site for Fan below Microwave Microwave The motor is not working up to par Everyday. Customer demonstrated the noise by turning on the fan. I could hear the blower making a knocking noise as it spun. Removed microwave from wall mount and gained access to the blower fan. Spun blower wheel manually and could hear the windings of the motor making the noise. Removed blower fan and installed new blower fan. Tested blower manually and noise is gone. Remounted microwave and powered up. Blower fan no longer makes knocking noise. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBB3
Near Austin, TX 78731
David
Job Details: 09/03/2021
"Arrived on site to diagnose dishwasher that was not starting loads and also had a leak. I reordering via diagnostic and regular cycle, and start button is dead. Unit needs a new console. I found the water leak is coming from the joint where the inlet line is connected to the 90 degree adapter. . ; ordrng 1 W11172908 (Shield) and 1 W10811164 (Console) and 1 W10595568 (Control) and 1 W11175771 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David
Job Details: 09/03/2021
Arrived on site to install gearcase and related parts. On arrival I found the lid latch stuck and lid would not open. Could hear relay on control clacking. Replaced control and latch to resolve. Installed new gearcase cam and belt. Calibrated and retested unit. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Andrew
Job Details: 09/03/2021
"Arrived on site to replace previously diagnosed sump and motor, replaced sump and motor, unit works as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Robert
Job Details: 09/03/2021
"Arrived on job for complaints of noise. Found the gearcase cause. Will need gearcase, drive pulley and washplate ; ordrng 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11423758 (GEARCASE )"
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Austin, TX 78723
Scott
Job Details: 09/03/2021
"Arrived on site for leaking dishwasher . Found sump leaking and tank to valve hoses chewed up. Ordering hoses and clamps .Call to set return ; ordrng 1 W10584472 (2way valve tank hose) and 1 W10576563 (Hose tank) and 2 WP489503 (Clamp)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78732
Robert
Job Details: 09/03/2021
Arrived on job for complaints of damaged spray arm. Replaced lower spray arm.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Jonathan
Job Details: 09/03/2021
Arrived on site for microwave venthood fan not removing smoke or oder. Customer also stated that moisture was getting on door. Inspected unit and work area. Tested venthood fan and made sure unit was vented out. Performed paper test and found paper staying in place on all speeds. Tested heating operation. All tested good. Informed customer when cooking something that steams will get on door and fan will up reduce oder and smoke but will not completely remove.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS02
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
Arrived onsite for built in microwave internal cavity light not functioning. Upon inspection found internal light failed. Replaced bulb and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Cedar Park, TX 78613
David S
Job Details: 09/03/2021
"Arrived on site for Oven - time/date resetting intermittent. Installed properly diagnosed part. Unit operating as designed,Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Cedar Park, TX 78613
David S
Job Details: 09/03/2021
Arrived on site for washer with F9e1 error long drain fault. We put the unit into diagnostics confirmed the error then tested drain pump found it not coming on.we gained access to the bottom of unit to find that the drain pump connection was damaged. We repaired the connectors and powered the unit back. We ran it through a diagnostics cycle and it worked as designed no water leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 09/03/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Austin, TX 78703
Luis
Job Details: 09/03/2021
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78717
Justin
Job Details: 09/03/2021
Arrived on site to install previously diagnosed parts. I installed the new regulator/valve. I then tested the unit and it was working as designed. I found no leaks at the end of the service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78746
Kevin
Job Details: 09/03/2021
"Arrived on site and found user interface is getting power but not functioning. Reset connections and this did not help, a new user interface and control board and the harness in between them will be ordered to correct issue; ordrng 1 W11462459 (Control) and 1 W11460961 (Ui) and 1 W11084865 (Door jumper)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lampasas, TX 76550
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is leaking oil. Found gearcase leaking oil and belt and cam damaged. Replaced all 3 parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived on site and inspected top load washer unusual noises and not completing cycles. Found the gearcase is defective causing the malfunction. The rotor also showed to locked.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Justin
Job Details: 09/03/2021
"Arrived on site for a no cool refrigerator. Upon arrival the unit was unplugged. I plugged in the unit and gained access to the back. I found the compressor running and the start device working as designed. I then put the unit into diagnostics mode and found all airflow components as designed. I gained access to the evap and let the unit run for a while. I found a bad frost pattern being created on the unit. Upon further inspection I found the low side tube coming from the chassis looked a little pinched. This could be causing poor suction and creating the bad frost pattern. I called techline and spoke to Steve and received SR# 7731669891. Steve recommended if the unit continues to have issues, that the customer let the unit run 24 hours at minimum before service. This is in order to check temps and frost pattern. He advised adding service taps to check pressures and for restrictions if the pattern is bad. As of now the unit is running as designed however and advised to not install parts. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Leander, TX 78641
Lou
Job Details: 09/03/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I found water in the bottom of the tub. Drained the water and placed in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. Advanced through testing and the dispenser, drain pump and element all functioned properly. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Austin, TX 78723
Andrew
Job Details: 09/03/2021
"Arrived on site to install previous diagnosis bad regulator valve, replaced valve, tested unit, unit working as designed, no leaks detected are bubble solution applied, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Kevin
Job Details: 09/03/2021
Arrived on site and inspected refrigerator and found no ice production. I sent it to cycle Icemaker By holding test switch for three seconds and nothing happened. Set refrigerator into a diagnostic cycle and attempted to run test 29 and 31 and change setting key it does not appear to operate or engage these tests.; ordrng 1 W10873791 (Twist tray icemaker) and 1 W11518204 (Ui) and 1 W11449482 (Hv control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Kyle, TX 78640
Kevin
Job Details: 09/03/2021
"Arrived on site and inspected refrigerator and found test 15 passed, test 36 passed, test 56 shows E2. Ran Test 57 Add Icemaker did not cycle. Replaced icemaker and ran test 57 again and it cycled properly. Ran test 45 and icemaker filled with water. Cycled power to refrigerator at breaker to clear control board. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Liberty Hill, TX 78642
Justin
Job Details: 09/03/2021
"Arrived on site for an ice machine not working. Upon arrival the customer stated that the unit stopped working after they put a new filter in it. I put the unit into diagnostics mode and found all sensors good. I then ran the fill and found the water trickling out with the filter in, but would run fine with the filter taken out and would get to a good water level in the reservoir. This indicates a bad filter. I found the recirculating pump good, the frost pattern good, the gas valve good, but the drain pump not turning on. I let the unit harvest and found the unit would continue to fill and overflow for way to long, and never drain. This indicates a bad drain pump, or water level sensor. I put the unit back into diagnostics mode and let the reservoir fill, and found it not filling any more after it reached the proper level. This eliminates a bad sensor. I then ran the drain pump and measured voltage back into the harness for the pump. I found it good. This indicates a bad drain pump needing to be replaced. I am ordering the drain pump. I advised the customer he needed to replace the filter for the fill to work, and if this does not work then we will need to replace the valve. Due to this, I will be bringing the valve back just in case. Office to reschedule.; ordrng 1 W11542868 (Drain Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSBS25INBL02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/03/2021
"Arrived on site to replace previously diagnosed ice kit and ice Shute, installed parts,tested unit,unit works gooD
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Leander, TX 78641
Justin
Job Details: 09/03/2021
"Arrived on site for a wall oven throwing the F2E1 error code. I tried resetting the unit at the breaker, but whenever you press any button it still threw the error. I still however got the unit into diagnostics mode. I found all loads working as designed. After exiting diagnostics mode, I found the unit still throwing the error code. This indicates a faulty console or control. I called techline and spoke to Andy and received SR# 7731668525. Andy recommended replacing the console.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kyle, TX 78640
Andrew
Job Details: 09/03/2021
"Arrived on site to replace sump and motor from previous diagnosis, pull unit out and found dent on top left rear corner, obvious signs of leak from damage, needing tub to fix issue, office to reschedule ; ordrng 1 W11409866 (Tub) and 1 W11084863 (Harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS0
Near Kyle, TX 78640
Noah D
Job Details: 09/03/2021
"Arrived on site to inspect unit for not turning off the cooktop hot lights when not being used. Upon inspection found the lights always on, replaced switch and element with no change, ordering all switches and control. Office to reschedule ; ordrng 2 3148951 (Switch)s and 1 W11314391 (CONTROL (MO36)) and 1 3148954 (Switch) and 1 W10434452 (Switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
David S
Job Details: 09/03/2021
"Arrived on site for Dishwasher Cons is unsure of where the leak is coming from DW- Leaking and the dishes are not getting clean. We gained access to inside the unit and found that the grommet broken at heating element, causing the heating element to not seal against the tub. We are ordering the heating element. On return visit we will install a new pump and motor, heating element, and vent motor. Returning with control just in case. The office will reschedule when we have an eta on the part.; ordrng 1 W11537778 (Heating element) and 1 W11410066 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/03/2021
"Arrived on site for Not Making Ice - Refrigerator. Inspected ice maker by removing ice bin. Ice maker was turned on. Placed in diagnostics and ran harvest. Found ice maker bail arm was not going all the way down. Upon further inspection I found the bail arm had ice frozen to it at the tip causing it to stop and get caught on the mold tray. Showed customer what I found and removed ice / frost build up from bail arm. Ran harvest again and ice maker is running as designed. Ran water fill test and water filled tray correctly. Completed another harvest to remove water from ice mold. Powered fridge back up and I could hear the ice maker moving into position. Also, found temps set to coldest setting in freezer. Bumped setting down to recommended. No leaks detected. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Cedar Park, TX 78613
David S
Job Details: 09/03/2021
Arrived on site for microwave tripping breaker. Gained access to inside off unit to find that the lower and upper interlock switch were swapped.we corrected that and tested microwave with resettable fuse. Unit worked as designed. We the put microwave back together and tested again and unit operated as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS2
Near Austin, TX 78726
David
Job Details: 09/03/2021
Arriced on site tp install cutter grid to resolve broken wire. Installed new grid and retested unit. Verified grid is heating and unit is running as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Noah D
Job Details: 09/03/2021
"Arrived on site to inspect unit for not allowing selections after update. Upon inspection found the console SSId Wiped, replaced console and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/03/2021
"Arrived on site and replaced top of dryer from previous visit, dryer is now correct, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78733
Luis
Job Details: 09/03/2021
"Arrived on site for no ice. Ran diagnostics found weak water flow to reservoir u it passed all other diagnostic test,disconnected water valve weak to no flow diagnosed weak water flow to unit,customer will need a plumber
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78702
Scott
Job Details: 09/03/2021
Arrived on site . Found panel defective . Ordering new panel . Unable to run diagnostics due to water shut off to home . Call to set return ; ordrng 1 W11461694 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPFXDA
Near Austin, TX 78704
Luis
Job Details: 09/03/2021
"Arrived on site for cooling issue. Found ice build up on evaporator motor and blade preventing fan from running,evaporator does have frost,diagnosed a defective drain pan
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lampasas, TX 76550
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor error code in diagnostics. Also noted part substitution in IPL. Updated part to be ordered direct from manufacturer to prevent further issues. ; ordrng 1 W11483245 (Icemaker) and 1 Updatedpart (Order from whirlpool directly.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Andrew
Job Details: 09/03/2021
"Arrived on site to install ice maker and control board from previous diagnosis,installed control board and icemaker, tested unit, unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Kyle, TX 78640
Noah D
Job Details: 09/03/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the clamp off of the inlet tubing, replaced clamp and attached tubing correctly. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHW0
Near Austin, TX 78745
Leonardo
Job Details: 09/03/2021
Arrived on site for complaints of water leaking from bottom of dishwasher.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Austin, TX 78756
Jacob
Job Details: 09/03/2021
Arrived onsite for ice maker not working. Forced the ice maker and saw that it was not working to harvest. Replaced ice make. Tested the unit and unit filled with water. And harvested. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Austin, TX 78703
Leonardo
Job Details: 09/03/2021
"Arrived on site for complaints of dishwasher not washing properly. Found bad valve, quote on quick pics. Installed new valve and tested unit. Unit working properly and no leaks detected.