We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Luis
Job Details: 09/28/2022
"Arrived on site for no ice. Lowered shut off arm,icemaker ran harvest no water to icemaker valve energized. Removed kickplate found no water line to unit,removed unit from,its enclosure no water source to back of unit"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Luis
Job Details: 09/28/2022
"Arrived on site. Found water not draining from machine,found kink at external drain hose,customer will need to have a plumber replace drain hose or reroute drain hose"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
BT arrived to diagnose ice machine. I ran the unit through diagnostics and found no issues through all functions. Verified electrical outlet. No further service could be preformed. No water leaks found during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found gap between cavity and lower mullion. Sealed gap with food grade silicone and no other repairs needed. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
BT arrived on site to inspect refrigerator. One of the RC lights was out. I replaced the LED and all the lights are back to working as designed. I also adjusted the ice maker so the door gasket will seal better. I adjusted and leveled the chassis. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
"BT arrived to complete sealed system repair. Vacuumed system to 440 microns and then allowed the system to sit for fifteen minutes. Losing no vacuum I charged with mfg prescribed refrigerant charge. Operational test good, no water connections at unit."
We serviced a
JENN-AIR WINE COOLER
Model JUWFR242HL01
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
"Arrived to instal previously diagnosed and ordered parts. After UI replacement, the compressor engaged after several minutes and I found no signs of cooling. I contacted the MFG, tech Chris and advised of the issue. The tech recommended ordering a sealed system. Prior to leaving I elected to pierce the system and found 3 psi. I tested with 140psi nitrogen and after 10 minutes, could not see any difference in pressure. I replaced the dye drier and service port and vacuumed. During the vacuum operation, the unit would only go down to 610 microns and then would suddenly shoot up to the 900s of microns. I watched the issue occur five separate times and prior to attempting charge, and then allowed it to rise to a maximum of 1480 microns where it settled. I contacted the MFG again and spoke with tech Adrian. Advised tech of sealed system findings and was directed to charge the system as it was and to tell the CX to contact us if there are further issue. The unit did cool and appeared to work as designed. No water connections to unit. SR# 7734078606 I was advise by technical assistance that the CX could contact customer service 800-253-1301 to discuss the issue if it does not cool and to reference the SR number."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Round Rock, TX 78665
Maurice R
Job Details: 09/28/2022
Arrived onsite for dishwasher with no power. Talking with the CX the unit was tripping the breaker at the 2hr mark of a cycle. I put my multi meter on L1 and ran the unit for 45 mins in the most amps recorded was 9.2amps. The CX is going to replace the breaker to see if it solves the issue. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Maurice R
Job Details: 09/28/2022
"Arrived onsite for W11457241 (Technical Service Pointer #: W11092686 Rev. G) Install the service pointer. Sealed the drain tube by compressor, squared up the chaise and pushed the ice maker back. No water leaks detected during service. Unit working as designed."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
BT arrived on site to inspect ice maker. Ice maker was properly making ice. Ice maker was not properly installed and had fallen down. I properly installed the ice maker. Now the unit works as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=12 degrees & RC=45 degrees. I inspected the ice maker and found a few cubes in the bin. I found some moisture inside the FC section on the shelves, walls and also on the ice chute (photo). I found water droplets at the ice door (photo). I inspected the unit doors and gaskets and placed my flashlight inside the FC section and found the gasket gapped at the bottom right corner at the middle mullion (photos). Inspected the RC door in the same manner and found an even larger gap at the lower left corner at the mullion (photos). I contacted techline and spoke to Austin and advised of the complaint, previous service and my findings. Austin requested photos and I provided four photos of my findings. Austin advised he was sending the file up for review and provided SR#7734693763. I advised the customer of my findings and conversation with tech support. Also advised that the manufacturer would be in contact with them within 48-72 hours with a resolution. No water leaks observed during service, other than the one drip at the ice door, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the left rear burner switch failure, I removed and replaced the switch and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Austin, TX 78735
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for door not opening. Test unit and found broken hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Austin, TX 78735
Leonardo
Job Details: 09/28/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Maurice R
Job Details: 09/28/2022
Arrived onsite for parts previously diagnosed. On inspection saw that they sent the repair kit that is different from the original wheels on the upper rack. Installed new wheels and the unit is working as designed. No water leaks detected during service.Sr 7734689654
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78746
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for unit leaking. Test unit and found damaged it tub in multiple places around the tub. Unit leaking from one of the dents. Customer will talk to whirlpool because she wants a new one. If she calls back we will need new tub and 2 hours on the job.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Austin, TX 78748
Leonardo
Job Details: 09/28/2022
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
Arrived onsite to replace damaged door. Took pic. Replaced left bottom door and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a refrigerator with doors hitting. Found upper hinge out of alignment. Realigned hinge and doors and added washers. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Round Rock, TX 78665
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a washer that is not spinning enough water out. Found no error codes or failures to unit. Advised customer on soap usage with a water softener and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Round Rock, TX 78665
Cliff
Job Details: 09/28/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced door panel and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not meeting inner door panel and replaced gasket. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
MAYTAG DRYER
Model MED6630HW
Near Austin, TX 78717
Vincent
Job Details: 09/28/2022
"Arrived on site for dryer, inspected unit and work area. Gained access to remove defective parts and install previously diagnosed parts. Reassembled unit and tested. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Cedar Park, TX 78613
David S
Job Details: 09/28/2022
Arrived on site for ice maker producing chunks of ice. I inspected the ice maker and found the twist tray stretched and warped. I replaced the ice maker. I changed the defrost setting to basic. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS1
Near Austin, TX 78748
Kevin
Job Details: 09/28/2022
"Arrived on site and found cooktop is cracked, replaced it and range is now correct, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Kevin
Job Details: 09/28/2022
"Arrived on site and found gearcase shaft is dropping and causing belt pulley to grind into shield. Replaced gearcase and capacitor and ran a diagnostic cycle and it is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near New Braunfels, TX 78133
Andrew
Job Details: 09/28/2022
Arrived on site to replace compressor per Techline. Last visit no solid issues were found and was advised to tap into sealed system for further readings. Today found temps in fc were correct and 50 in RC. Found RC evap completely frosted over. RC evap thermistor reading 37 degrees and covered in frost. Would recommend control kit and evap cover before performing sealed system. Customer stated he has been speaking with whirlpool about getting P&L. If P&L is given recommend before mentioned RC evap cover assembly and control kit.
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Round Rock, TX 78664
Vincent
Job Details: 09/28/2022
"Arrived on site for refrigerator, inspected unit and work area. Installed pre diagnosed parts. Installed controls, FC led, and RC evaporator fan harness. Tested and leveled refrigerator. No water leaks present at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/28/2022
"Arrived on site to test unit for not washing properly. Found error for motor not engaging(f4e3). Replaced sump assembly, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/28/2022
"Arrived on site and replaced gearcase and cam from previous diagnosis. Replaced parts, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
Arrived on site for refrigerator needing previously diagnosed parts.upon arrival installed previously diagnosed parts. Reassembled and tested unit. Found ice door sealing correctly and found no air gaps. Informed customer to give unit 24-72hrs to make ice. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
"Arrived on site for washer not stopping the spin cycle. Upon arrival reconfirmed issue. Found cause of failure was relay on control fused together closing connections down to motor. Replaced control and found unit could reset and function as designed with no failures, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76541
Tyler
Job Details: 09/28/2022
Arrived on site for dishwasher not filling. Upon arrival confirmed complaint but found u it could fill but wouldnt agitate water around. Found f4e3 in diagnostics. Found faulty motor. Replaced motor then ran normal test cycle and unit fully functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator with a noise icemaker. Upon inspection I ran icemaker in its test mode and found that the icemaker would make a humming/grinding noise when getting to full twist. Witch may indicate that the motor may be going out. I replaced the ice maker and tested it and found that the noise was gone. No leaks job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78753
Kimo
Job Details: 09/28/2022
Arrived onsite for a leaking washer. Upon inspection I found that everything under the unit looked good Except for a trail Hard water deposits leading up to the inlet valves. Upon further inspection I also found hard water deposits around the water valve/hose connections Indicating that it is leakingThe customer had the water shut off at the top because she said it was a constant leak. I checked the connections and found that they were loose I tightened up the connections turn the water on and monitored the connections found no leaks. And then I ran the unit in diagnostics mode and the unit operated as designed no leaks coming from underneath or at the water valve. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78738
Justin
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed parts. I installed the housing, door, and hinge. The unit is now as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Lakeway, TX 78738
Justin
Job Details: 09/28/2022
"Arrived on site for a dishwasher being stuck in the cycle. On arrival the customer stated the unit seems to get stuck on drain even when it doesnt need to drain. They also found the console would flash. I put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for overfill, and F10E2 for vent wax motor electrical problem. I gained access to the bottom of the unit and found the float tray with some water in it. I then ran a diagnostics cycle and found it ran through as designed with no leak present. Upon further inspection I found the customer with a water softener and with possible over soap usage in the unit. I informed the customer of my findings walked them through proper soap usage with a water softener. I let them know the unit probably over suds due to the soap/water softener and leaked into the float tray, thus, throwing off the float switch. I found the unit as designed. I also found the unit still within warranty. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Justin
Job Details: 09/28/2022
Arrived on site for a cooktop with a cracked regulator. Upon further inspection I verified the crack. I replaced the regulator and the unit is now as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78758
Wesley
Job Details: 09/28/2022
Arrived onsite and sealed the cabinet gap with silicone. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for oven not working. Test unit and found bad igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS05
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
"BT arrived on site to inspect refrigerator. CX explained the unit will not produce cubed ice, only crushed. Upon inspection I found the connector on P2, there was DC voltage on crushed function, but no reverse polarity for cubed. Control board is needed for operation. Office to order control board and schedule return service. No leaks observed during service. ordrng 1 WPW10259855 (Main Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78717
Kimo
Job Details: 09/28/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new infinite switch and tested unit and found no change. I am ordering another switch, harness (Cooktop left side), and left front element. ordrng 1 W11517959 (ELMNT-SURF left front) and 1 WPW10434452 (Switch) and 1 W11134603 (Harness, Cooktop Left)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Pflugerville, TX 78660
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator that lost all cooling. Upon arrival I found unit unplugged I plugged it in and performed a amp test and wound the compressor pulling .5 I monitor the evap for 10mins and found that it did not Produce a frost pattern. I am ordering 1x ss 2hrs. ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 W11506635 (Access valve) and 1 Uvdrier (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Pflugerville, TX 78660
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator that is cooling in freezer but not cooling in the rc. Upon inspection I found that both door gaskets damaged and along with the thimble and center hinge. I and ordering them all and having office reschedule. I and return with evap motor. ordrng 1 WP2254618 (HINGE-DOOR) and 1 WP2183003 (THIMBLE) and 1 W11229610 (GASKET-DOR) and 1 W11240749 (GASKET-DOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
"Arrived onsite to replace faulty compressor. Disassembled unit. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec. Pressure held. Power unit and compressor is locked. Unit hummus loudly and cranks off on overload. New compressor is bad. Will need to reorder compressor. Compressor DOA. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Austin, TX 78734
Justin
Job Details: 09/28/2022
"Arrived on site for a dishwasher leaking from a bad seal. On arrival the customer showed me where there was a rip in the door seal. They also stated the leak had been significant and damaged their cabinet. I put the unit into diagnostics mode and found stored error codes F5E2 for door stuck closed, F10E1 for dispenser problem, F6E6 for no hot water, and F3E3 for failed OWI calibration. I cleared the error codes. I then ran a diagnostics cycle and found the unit leaking from the float switch. In order to repair the unit it will need a new switch assembly (nut, float, nut gasket, and switch housing) and a door gasket. ordrng 1 WPW10195036 (Float) and 1 WPW10195038 (Standpipe Nut) and 1 WP8531743 (Standpipe Nut Gasket) and 1 W10873429 (Switch Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 09/28/2022
"Arrived onsite for Not Cooling - Refrigerator Section . Upon arrival inspected unit and found evaporator completely covered in ice. Ran diagnostics and sensors passed test. Forced heater and heater not energizing. Need to order heater, harness, and control. Also bringing back prescreened parts. Asked customer to allow unit to thaw at least 24 to 48 hours with towel around the floor. Please contact tenant when rescheduling at 832-589-6688 Tracy Harrison . ; ordrng 1 W11581973 (Harness) and 1 W11546610 (Heater) and 1 W11558182 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Joe Z
Job Details: 09/28/2022
"Arrived onsite for NOT WORKING PROPERLY,. Upon arrival. Customer stated that the unit shakes to much. Ran diagnostics and there are no stored error codes. Ran auto test and unit shakes violently during spin. Once spinning the unit spins correctly with no wobbling. Need to order suspension. ordrng 1 W11130362 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Joe Z
Job Details: 09/28/2022
"Arrived onsite for WASHER DOES NOT START, LID DOES NOT LOCK EVEN THOUGHT IT SAYS LID LOCKED . Upon arrival ran diagnostics and got F0-E5 off balance, found suspension is shot. Also found the control is not sending voltage to the latch. Also the the latch itself has failed. Need to replace suspension, control and latch. Need to order suspension. ordrng 1 W11130362 (Suspension rods) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, TX 78732
David S
Job Details: 09/28/2022
"Arrived on site for ice maker not producing. I inspected the unit and work area. I put the unit into diagnostics mode and the unit powered off briefly. I tried again and the controls would activate the fans individually. I found no fault code for the ice maker. I put the unit into normal operation and found the fans turning on. I am recommending they replace the control kiT The office will reschedule when we have eta on the part.; ordrng 1 W10878990 (Control kit)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
"BT arrived on site to inspect washer. I ran the unit through diagnostics and found error code F5E2. After further inspection I found the gear case leaking and not operating properly. ordrng 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10006482 (Rotor) and 1 W10734521 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
Arrived onsite for washer giving F7E1 error codes. On arrival put unit in diagnostics and found unit failed in agitating and spin. Contacted tech support for continued issues. Tech ran through testing and unit voltage was intermittent from control and harness wires was also failed. Tech recommended replacing Control and lower harness. ordrng 1 W11591637 (Lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waco, TX 76712
Jonathan M
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the inlet water valve and tested the unit. Found the filter still popping out of the filter housing immediately after energizing the water dispenser. Attempted to replace the filter with another filter the customer had and had the same issue. When the unit does not have a filter in it, the unit works as designed. I called Whirlpool Techline and spoke to Scott SR# 7734693865. He advised to come back with the housing and filter again and if there were still further problems, we would need to check water pressure at the garden hose outside.ordrng 1 WPW10394053 (Housing) and 1 EDR1RXD1 (Filter)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors. I did find that some of the setting in normal operation were starting to show different/incorrect times again.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manor, TX 78653
Matthew
Job Details: 09/28/2022
Arrived onsite for washer lid locked. Upon arrival inspected unit. Found lid closed and locked. Tried putting unit in diagnostics but was totally non responsive. Tried power cycling unit but had no effect. Control LED was on and not blinking. Removed connectors from control and still would not respond. Latch is failed. Returning with control and latch. Also ordering strike.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manor, TX 78653
Matthew
Job Details: 09/28/2022
Arrived onsite for unleveled drawers. Upon arrival inspected unit. Found deli drawers are off balance not allowing drawer to close completely. Rails are secured but both left and right drawers hang down on the right side. Will order drawers and rail assembly. ordrng 2 W11257202 (Deli drawer)s and 2 WPW10396909 (Drawer cover)s and 2 W11243759 (Drawer shelf)s and 2 W10346891 (Roller left)s and 2 W10346890 (Roller right)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78732
David S
Job Details: 09/28/2022
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the wash motor working. I gained access to the chopper and found the blade broken off and the wheel completely clogged. I cleaned the wheel and removed the broken pieces of the blade. I quoted the customer for a new chopper. .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Temple, TX 76502
Jonathan M
Job Details: 09/28/2022
"Arrived on site for a refrigerator that is not making ice in the refrigerator section. Inspected unit and work area. The customer advised the unit has almost completely stopped making ice and has only made two batches in the last two weeks. Took a temp temperature check in the freezer section and find the freezer section at 3?F. Ran the unit through diagnostics and tested all thermistors, icebox fan, ice level sensor, and icemaker error codes. All checked good but the icemaker error codes popped up with an E5 indicating a failed icemaker thermistor. Took a temperature reading inside the icebox area and found the icebox area at 9?F. Checked parts and found the icemaker sent with me as for the freezer. Ordering the correct icemaker in the office will need to contact the customer about a PSP item.; ordrng 1 W11579560 (Refrigerator ice maker)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/28/2022
"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f2e1, f5e1-2-3, & f7e6 in diagnostics. Found gearcase failing, belt worn super thin and loose, splutch asm worn down, as well as lidlock and control both failing. ordrng 1 W10682535 (Lid lock) and 1 W11101098 (Control) and 1 W10870910 (Gearcase) and 1 W10808317 (Belt) and 1 W10427633 (Shield) and 1 W10721967 (Splutch) and 1 W10821951 (Suspension rods) and 1 Cnote (Needs autho)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Austin, TX 78738
Justin
Job Details: 09/28/2022
"Arrived on site for a washing machine making abnormal noises. On arrival the customer provided a video of the noise and it sounded like an abnormal squeal (not typical GC squeal). It also appears to occur on the ramp down of the spin. I ran a manual high spin several times and was not able to replicate it. I then ran two diagnostics cycles and was able to briefly replicate it. I found the squeal occurred on the very last second or two of the ramp down before the unit came to a complete stop. I gained access to the bottom of the unit and everything looked fine. Due to this I am ordering the stator and we will return to replace that, the rotor, and slider. We will also return with the gearcase to install just in case ; ordrng 1 W10915700 (Stator)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Salado, TX 76571
Tyler
Job Details: 09/28/2022
Arrived on site for microwave not starting heating cycles once option was selected. Found no power failures on arrival or errors showing. I did come door switch were functioning as designed. Found after resetting power though that unit would function sometimes but random parts of unit would fail to operate at random times indicating a control failure but couldnt detect what which controls were leading to failure. Will need to call techline to report findings and see how to proceed.; ordrng 1 Cnote (Ned Tg to call techline)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78748
Scott
Job Details: 09/28/2022
"Arrived on site for dryer shutting off too early and ui not responding correctly. Found volume not reacting to commands correctly. Also found sensor ohm out of range . Ordering ui , control and sensor . Call to set return ; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Electrode)s and 1 W11565026 (Control) and 1 W11367342 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Leander, TX 78641
Vincent
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed parts, removed old compressor and installed new one and tested, compressor is also locked up and not working office to reorder compressor an reschedule when parts are available. ; ordrng 1 W11370574 (Compressor) and 1 R600Kit (R600Kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
David S
Job Details: 09/28/2022
"Arrived on site for washing Mac not spinning clothes out and damaging the clothes. I gained access to the gear case and found vertical play in the shaft. I tested the suspension and found it uneven when weight is added, the suspension moves unevenly. I am ordering a gearcase, cam, belt, suspension, and hub to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11239857 (Belt) and 1 W10396887 (Hub) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
David S
Job Details: 09/28/2022
Arrived on site for ice not dispensing. I found the couple broken and the ice chute cracked. I replaced the coupler and I am ordering the chute assembly to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11573761 (Chute)
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near Georgetown, TX 78626
Maurice R
Job Details: 09/28/2022
Arrived onsite for oven door broken glass. On inspection the inner glass was shattered. Replaced glass and the unit is operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Maurice R
Job Details: 09/28/2022
Arrived onsite for washer not spinning. On inspection the agitator was off balance and the unit was shutting down once the unit detected the off balance of the tub. Order parts to fix issue. No water leaks detected during service.; ordrng 1 W10919191 (Wash plate) and 1 W10836692 (Agitator)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Round Rock, TX 78681
Maurice R
Job Details: 09/28/2022
Arrived onsite for filter door wont close. On inspection found the tap of filter door is not citing all the up replaced the filter bracket and the door. That did not fix issue called WP and talked to Cliff in we found the front of the filter on the fridge was bowed inward. Cliff wants to try another filter door and bracket. Sr 7734692798 Cliff; ordrng 1 67006325 (Bracket) and 1 WP67006331 (Cover)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Kevin
Job Details: 09/28/2022
"Arrived on site to replace gear case assembly. While Removing rotor torx bit broke off inside of rotor screw. Although rotor was ordered stater was not. A stater will be needed to complete rebuild. Installed gear case and slider. Left rotor, clutch and screws next to washer in its box.; ordrng 1 W11195971 (Stator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78734
Luis
Job Details: 09/28/2022
"Arrived on site for cooling complaint. Found evaporator heavily incased in ice,diagnosed unit not defrosting,removed evaporator cover found wires intact ohmed heater passed ordering controls,harness and thermistor ; ordrng 1 W11518204 (Ui control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11566851 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS3
Near Austin, TX 78735
Luis
Job Details: 09/28/2022
"Arrived on site found excessive ice build up under and around icemaker unit will need new main control,ui control,water valves and facia due to ice build up and causing damage; ordrng 1 WPW10267646 (Control) and 1 WP12956105 (Valve) and 1 W10323811 (Facia) and 1 W10309089 (Ui control), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Cliff
Job Details: 09/28/2022
"Arrived on site to diagnose a dishwasher that is leaking. Found tub dented, insulation blanket missing, and front panel dented. All three parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416371 (Panel) and 1 W11553445 (Insulation) and 1 W11409866 (Tub)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
Luis
Job Details: 09/28/2022
Arrived on site. Found defective inlet water line connection ordering filter inlet tube that connects water source to unit. ; ordrng 1 W11565275 (Filter inlet tube)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Austin, TX 78758
Wesley
Job Details: 09/28/2022
Arrived onsite and used harness to repair wiring and restore function. Found one cooktop ignition switch failed. Ordering switch harness to repair. ; ordrng 1 W11376663 (Switch harness)
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Jarrell, TX 76537
David Z
Job Details: 09/27/2022
"Arrived on site to diagnose dryer generating not heat on cycles. Ran unit and verified no heat, but does have good voltage. Tested element and found element coil broken. Replaced heating element and tested. Verified unit working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Temple, TX 76502
Tyler
Job Details: 09/27/2022
"Arrived on site for dryer not heating. Upon arrival confirmed complaint but found no errors. After verifying power supply I then found element coil broken, but no signs of other hardware failures, or clogs. Unit now functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case, belt shavings under unit, will need gear case, belt and cam to fix unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78703
Wesley
Job Details: 09/27/2022
Arrived onsite for washing concerns and un dissolved soap and found failed pump and motor. Repaired unit and tested. Provided use and care instruction for better performance.
We serviced a
LG DRYER
Model DLEX9000V
Near Lakeway, TX 78738
Kevin
Job Details: 09/27/2022
"Arrived on site and inspect the dryer and found it is making a thumping noise while running. Disassembled dryer and found to support wheels a failed.job complete"
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near Austin, TX 78722
Joe Z
Job Details: 09/27/2022
Arrived onsite to install previously ordered part. Replaced bake element. Test unit by preheating oven to 350. Unit reached 350 and began to cycled. Unit is operating as designed. Collected remaining balance.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX01
Near Austin, TX 78731
David S
Job Details: 09/27/2022
Arrived on site for ice maker not producing. I inspected the unit and work area. I jumped the ice maker and found it stuck and not advancing. I installed a new ice maker and verified it is working. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78731
David S
Job Details: 09/27/2022
Arrived on site to install previous diagnose part. I replaced the oven gasket. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Florence, TX 76527
Paul
Job Details: 09/27/2022
"Arrived onsite to install previously diagnosed and ordered part. R/R tub mount third level rack left and tested. Operational test good, no leaks observed during service. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Austin, TX 78705
Luis
Job Details: 09/27/2022
"Arrived on site for no cool in fresh food compartment. Removed deli drawer found fresh food evaporator heavily incased in ice,ran diagnostics thermistors passed,changed defrost setting to basic. Customer will defrost unit if problem reoccurs will need to replace thermistor harness estimate
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/27/2022
Arrived on site to test unit for unit not draining. Test unit and found unit draining correctly at this time. Drained unit 5 times job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/27/2022
arrived on site to test unit for unit tripping breaker when unit running. Test unit and found bad breaker. Breaker will trip even when dishwasher is unplugged.
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Leander, TX 78641
Vincent
Job Details: 09/27/2022
"Arrived on site for GE dishwasher, inspected unit and work area. Tested unit and found no power. Cycled the power a couple of times and came back on. Explained to CX they need to do a software update and to call GE support to walk them through. The other solution I gave the CX is replace control.
We serviced a
SAMSUNG DRYER
Model DVE54R7600C/A3
Near Leander, TX 78641
Vincent
Job Details: 09/27/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer making loud noises. Tested unit and removed cover to inspect the drum and found the drum cracked on the weld and caused the drum to get warped.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Round Rock, TX 78681
Vincent
Job Details: 09/27/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint not heating. Tested unit and had poor air flow and found it not heating. Disassembled unit and tested fuses and thermostats and they were all good, found the element open. Used my shop vac to clean out all lint inside unit and replaced element. Tested, unit is now heating as designed. Advised CX not to use dryer until vents are professionally cleaned. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78633
Paul
Job Details: 09/27/2022
"Arrived onsite to install previously diagnosed and ordered parts. R/R sump & motor ASSY and tested. Operational test good, no leaks observed during service. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for tripping breaker, customer stated that as soon as you plug in the unit the breaker trips, isolated compressor and powered on unit with no issues, tested start device and found it shorted, replaced parts, compressor powered on, unit is not tripping breaker, unit started to cool, advised customer to monitor to make sure unit is cooling properly before loading, unit is now running as designed, no leaks detected job complete"
We serviced a
LG OVEN
Model LRG3081ST/01
Near Georgetown, TX 78626
Paul
Job Details: 09/27/2022
"Arrived onsite to inspect oven not heating properly. I tested the ignitor and it was only drawing 2.84 amps and was having trouble opening the gas valve. Ignitor will need to be replaced. R/R ignitor and tested. Operational test good, ignitor is drawing 3.72 amps under load. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 09/27/2022
Arrived on site to diagnose a dishwasher that is leaking. Found lower sprayer to loose and split on side. Replaced sprayer and tested unit. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Lakeway, TX 78734
Kevin
Job Details: 09/27/2022
"Arrived on site and inspected range and found no power showing on control. Inspected control and found it has failed due to cockroach infestation. Took pictures. Explained to customer that warranty is now voided. Explained to customer that if she were to pay for control board and out-of-pocket there would still be no warranty offered on that repair, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW03
Near Austin, TX 78734
Kevin
Job Details: 09/27/2022
"Arrived on site for standing water inside of washer. Homeowner is not present but caretaker also has a notation that it leaked on the floor. Removed standing water and inspected drain pump and did not see any issues. Ran a diagnostic cycle and washer completed it properly. Caretaker started up a load of sheets and it is progressing normally and not leaking.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78724
Matthew
Job Details: 09/27/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested heating circuit components and all passed except for the heating element. Replaced element and tested. Unit is heating and functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Kimo
Job Details: 09/27/2022
Arrived onsite for a rang that has a damaged knob. Upon arrival I found that the one of the knobs was broken. And brought to my attention that their center burner was not working. Upon inspection I found that the burner head was clogged I cleared the clog and tested the unit and found the it would Partially right I took the burner head apart and found that it was slightly warped I adjusted to compensate and tested it multiple times and found that it operated as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Austin, TX 78731
David S
Job Details: 09/27/2022
Arrived on site for icemaker no longer producing and the fridge making a rattling noise. I found the damper motor failing making a rattling noise as it opens and closes. I found the ice maker cycling but not sending power to the water valve. I installed the new parts and tested. I found the unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Georgetown, TX 78626
Paul
Job Details: 09/27/2022
"Arrived onsite to inspect refrigerator not cooling in the RC. Temperature tested FC and got 32?, RC was room temperature. I diagnostic tested the damper and the damper is working properly. I tested the evaporator fan and I couldnt here it. I found ice in the freezer around the evaporator. I used my shop-vac and steamer to remove and clean up the ice. I Volt tested the evaporator fan and was getting 120 to the fan, but the fan is struggling to function. Removed obstruction in drain tube. R/R evaporator fan and tested. Operational test good, no leaks observed during service.Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Georgetown, TX 78626
Gerry C
Job Details: 09/27/2022
Arrived to inspect bulb issue. I found the ampule had separated from the bayonet and it could not be removed from the receptacle due to MFG placed adhesive. I was able to removed the adhesive and then the bayonet from the receptacle. The CX will replace the bulb and contact if there are further issues.