Arrived onsite and found unit operating with failed felt seal. Replaced seal. All checks good.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve, and UV dye drier. Vacuumed the system,and pressures held good. Installed 4.9oz of R134a refrigerant and monitored pressures. Pressures were good and the unit is beginning to cool with a good frost pattern. No water connections to the unit, job completed."

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised the unit had been making ice just fine up until the last week or so and since then has not produced any ice even with the customer trying to reset the icemaker. I found the icemaker in the middle of harvest, but the motor would not turn. Found no water inside of the icemaker, indicating a failed motor. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to inspect five door refrigerator leaking. Water ends up on top of the FC door. I found the RC drain pan bowed causing water to leak into the bottom of the RC cabinet. I am ordering the pan kit per service pointer W11092686 to resolve. ; ordrng 1 W11457241 (RC evap pan)

"WRX735SDHZ00 Arrived to inspect leak. The customer presented a video that showed water flowing at a high rate from the ice maker fill tube assembly and all over the top of the refrigerator. They had already shut the water off to prevent flooding. I found the ice maker valve assembly would trickle when off and inspection of the recently replaced fill tube showed that it had frozen and ruptured. Further, I found the RC doors ice chute gasket missing and requiring replacement. The ice bin was hopelessly stuck within the housing and starting to push the left RC door open, due to ice formation. I was able to remove the ice bin front cover to prevent further door pressure. Office to order the ice maker, ice solenoid, ice bin and chute seal. I replaced the faulty valve and fill tube. The customer will turn off cooling 24 hours, prior to our arrival and has been instructed on towel placement. No leaks of the water supply observed during service. GCO; ordrng 1 WPW10309866 (Solenoid) and 1 W10300024 (Icemaker) and 1 W11185686 (Ice Bin) and 1 WPW10287601 (Ice Chute Seal) and 1 GCO (GCO)"

"Arrived on site to inspect microwave drawer popping open while heating. Upon further inspection, I tested the unit drawer but opening and closing the drawer and it operated as designed. Placed a bowl of water into the drawer and closed it and tested for 3 minutes and the drawer popped open while heating. I contacted techline and spoke to Austin and advised of the complaint, the recent history and recent repairs made. Austin recommended replacing the control, harness, control panel and switches and provided SR#7738055581. I advised my customer of my conversation with techline and they advised they want the unit replaced due to the repairs already made on a new unit. I advised that since Ive gotten the manufacturer involved, I have to follow their recommendations before replacing the unit. Customer advised they would contact their builder and see if they can get it replaced. In the meantime, I am ordering the switches, interlocks, control, control panel and harness and scheduled return service for 12/29/23. ; ordrng 3 W11397156 (Switch)s and 1 W11628795 (Left door latch) and 1 W11610131 (Right door latch) and 2 W11580028 (Switch)s and 1 W11486764 (Control) and 1 W11199895 (Harness) and 1 W11486769 (Control panel)"

"Arrived on site for washer not completing cycles. upon arrival confirmed issue and found the following errors F7e4, f5e4, f6e3. Tested ui and control but found no failures. Found lid lock functioning. Found control sending 120 clutch but clutch not activating slider again. Clutch under previous repair warranty and tested unit. Found wash completed multiple slider tests without leaks. Call complete"

"Arrived on site to test unit for unit not heating. Test unit and found bad magnetron,capacitor and diode. Needed autho spoke with office and they declined repaired at this time. Job complete."

Arrived onsite for a range that is not operating properly in the oven. Upon inspection I found. That the spark igniter was not plugged in properly I corrected this and tested the unit and found unit operating as designed.

Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed failure and installed switch. Found front right burner working as designed and indicating lights turn off as intended. Call complete

Arrived onsite for a range with the door not closing properly and the burners are too high. I found the front right burner with the orifices installed backwards. I swapped the main orifice and the simmer orifice then tested the burner. The burner works as designed. I adjusted the low flame setting on all the burners. I found the door hinges bent not allowing the door to close correctly. I replaced the door hinges and the door is closing properly now. Call complete.

"Arrived on site for not cooling, upon arrival inspected unit and ran temperature test. Got -1 in fc and 42 in rc. Fc is testing correctly. Found rc fan only operates during diagnostics and not during normal operation. Also test all sensors and components passed. Need to replace control and ui kit. Customer will monitor unit. Job complete"

"Arrived on site to inspect unit for not producing ice. Upon arrival error code E2 present, motor list position. Will need to order ice maker and Permagum and return. Office to reschedule. ; ordrng 1 W11658802 (Ice maker) and 1 212643 (Permagum)"

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor ; used 1 WPW10511923 (Bin thermistor) from stock

"Arrived on site for continued issues of not heating. Upon arrival contacted techline for assistance. Spoke with Chris. Tech wanted to test voltage at transformer, inspect Magnetron and wave guide. Will need to call techline back with findings. Got 120 at transformer and magnetron and wave guide look good. Contacted SW for assistance. After a couple test at magnetron and transformer. recommended replacement of transformer . Called techline back to notate findings. Tech also recommended replacement of transformer SR# 7737451717. Ordering transformer. Office to reschedule ; ordrng 1 W11672685 (Transformer)"

Arrived on site to inspect dryer noise. I ran a verified the noise. I can hear the blower rubbing on something. I removed the back panel and found a metal wire in the blower housing. I removed the metal wire and tested. The unit now operates as designed. I found good heat and airflow while running.

Arrived on site. Replaced defective mullion divider checked door operation good.

"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness wiring breaking at the drain pump, I removed and replaced the lower harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for refrigerator making noise. On inspection did not find any ice on the evap. Customer showed me video and it sound like the compressor starting up making the noise. Gain access to the back and I unplugged the unit open the freezer for 5 minutes an plugged the unit backi in. The compressor came on without any noise. The unit only has water valve and it was not making any noise. I was there and hour waiting for the unit to act up. Never heard the noise. Told the customer to write down what she was doing with the refrigerator to help pin point the noise.

On arrival verified complaint of upper oven broil not working. Customer states broil will shut off when door opens and then keeps shutting itself off. Verified proper temps in both ovens and ran broil cycle. Roil did exactly as described. Advised customer this is normal and showed in owners manual proper function of broil system. Operational test good job complete.

Arrived onsite for concerns with water level and balancing. Replaced wl switch to address possible water level calibration concerns. Ran test 12 and all checks good. No error codes. Advised customer on balancing design and small loads triggering off balance on occasion. Advised on drain and spin.

"WRS315SDHZ08 Arrived to inspect no cool. I found the unit not cooling and inspection revealed that both Yoder loop connections were oily, the inlet side much worse and with oil pooling below. I removed the failed factory connections and installed the compressor, service port and dye drier and vacuumed the system. After an additional 15 minutes of leak down monitoring and seeing no loss, I charged the unit and tested. Operational test good, no leaks observed during service."

"Arrived on site to replace ui, ice maker and control diagnosed on previous trip. Replaced ui, control, and ice maker in fridge compartment and added Permagum to water line entrance to prevent cold air from escaping. Also customer stated lower ice maker went out over the weekend, found piece of ice blocking feeler arm, removed ice, and ran lower ice maker through cycle pump and is now producing ice. Tested unit, unit is running as intended job complete."

"Arrived on site for a dryer that is not heating again. I confirmed the customers complaint and found no heat coming from the dryer when set on time dry high heat cycle. Inspected unit and work area. Checked voltage going to the unit and found proper voltage and polarity. Remove the back and found the thermal cut off open again. Checked the heater and found continuity between the terminals, but no continuity between any of the terminals and the heater housing indicating a good heater. Checked the outlet thermistor, and found it was still good. Check text sheet and found the only two things that could be causing this issue with the thermal cut off getting open again is either the control or venting inside the home. The home is a two-story house and the customer does not know where the venting goes through. I did find the customer has a longer than normal vent hose, which causes a possible issue with long venting due to the dryer, having to push the air flow through multiple different directions. I did advise the customer to either shorten the vent hose or get a periscope style vent to lessen the airflow restrictions. Tested the unit and the unit is heating. An operating as designed. Call complete."

"Arrived on site for ice not looking correctly made. Upon arrival,inspected unit and bin is full of ice up to correct level. Inspected ice and is made with perfect form. Uploaded picture of ice production on SD. Found water filter is not being used. Contacted CS for assistance. Recommend installing water filter and observing ice after several batches are made especially since water supply is from well. Unit is operating as des. No leaks present at this time. Job complete"

Arrived onsite to install properly ordered part. Upon arrival I installed the new door switch. And tested the unit and found unit operating as designed

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

"Arrived on site to inspect refrigerator right door not closing properly. Upon further inspection, I tested the RC doors and found the right door is closing by itself. After further inspection, I found the door had been removed at some point and was not positioned at 90 degrees and the closer is off. I removed the door and removed and replaced the closer and re-installed the door and tested. Unit is operating as designed. I did find that the right RC door gasket is torn and needs to be replaced. I am ordering the right RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/04/23 (CS). No water leaks observed during service.; ordrng 1 W10846057 (Right RC door gasket)"

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, slider, clutch, and rotor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."

"Arrived onsite for issues with previous install part. Customer called in said that very little ice has been made. On inspection the fc was -2 the rc was 36 the icemaker passed the test. There was a E5 error on test 56. Called spoke with Gerry, he said to look at the ice bin door to if there was air gap. There was an air gap on both corners. I fixed the air gaps and the customer is going to see if it produces ice faster now. There was 2/3 of bin of ice made when I got there. It took 3 days to make the ice."

Arrived onsite for a refrigerator with none of the lights working in the compartments. I replaced all the LED modules per Special Project #: S84638. All lights are working as designed now. Call complete.

"Arrived on site for unit making humming noise. Upon arrival inspected unit and found that noise was due to unit not being level and condenser vibrating. Adjusted leveling legs and eased the vibration sound. Notified customer that some noises are normal for example the compressor, icemaker, and damper door motor. Customer is satisfied with adjustment. Job complete"

"WFE535S0LS0 Arrived to inspect burner not working. The customer advised they didnt immediately test the burner after the previous repair and when they did, it did not work. I found that debris, likely plastic, had fallen into the burner when the previous cooktop had failed and the burner will require replacement. Office to order p/n W11171119. ; ordrng 1 W11171119 (RR Burner)"

Arrived on site for oven not hitting temperature. Tested ignition and gas. Found bake had large flame. Removed burner. Confirmed proper orifice. Properly adjusted air shutter. Flame is good. Replaced sensor as precaution. Verified operation. Call complete.

Arrived on site to inspect single wall oven. I found the breaker off to the unit. I flipped the breaker and tested. I found no stored error codes. I ran a bake cycle to 350 and found the unit heating and running properly. All functions are working properly. The unit is operating as designed at this time.

Arrived onsite for refrigerator not cooling.on inspection the evap cover had 1/2 inch ice. Informed the customer it has to be defrosted before we can work on it. Customer signed the wavier. Ordering parts. ; ordrng 1 W11396380 (Wire harness fc) and 1 WP12729123 (Heater element) and 1 W11613295 (Fan motor fc) and 1 W10882923 (Icemaker) and 1 W11035752 (Control board)

On arrival verified complaint of leaking water in Fc section. Visual inspection shows water is leaking down from the left side under the ice maker motor. Ice in bucket shows icemaker is filling too much and ice is bridged. Reduced water amount via adjustment screw. Retested unit and all operational test good. No leaks detected after repair. No water on floor. Job complete.

"WEG745H0FS0 Arrived to inspect safety call for gas odor. I found the igniter had come loose and ignition was intermittent, causing an odor of gas during the failed ignitions. Tightening the igniter mounting screws fully was part of testing and it fully corrected the issue. No gas leaks found, operational test good. I contacted Safety MfrRef # 7738005410 and advised."

Arrived on site for microwave needing door panel. Upon arrival installed part then tested door. Found it could shut and activate door switchs as designed. Call complete

Arrived on site for refrigerator making a high pitched squeal when ice maker was filling. Upon arrival cust9mer provided video of sound and traced issue to dual valve. Rescheduled customer for 12/28/23 to complete repairs with new valve. Ordering WPW10341320 dual valve ; ordrng 1 WPW10341320 (Valve)

WFE525S0JS3 Arrived for 30 day cosmetic cooktop scratch. I verified the issue and replaced. Operational test good.

"Arrived on site to inspect unit for fridge light not working. Upon closer inspection found light getting correct voltage, will need to order module assembly and return. Office to reschedule. ; ordrng 1 W11470191 (Module assembly)"

Arrived on site to replace sump assembly and tub. Verified leak from tub. Ordering sump assembly and heater. Recommend replacing heater along with sump. Heater bushings are brittle and did not want to leave customer without a working unit as leak is very minor and up to customer to continue using. Office to reschedule. ; ordrng 1 W11416363 (Sump assembly) and 1 W11537778 (Heater)

Arrived onsite for a DW that is showing f2e2 code for Ui not responding. Upon arrival I found that the unit was still showing this code. I replaced the ui and found no change I then replaced the control and tested the unit and found unit operating as designed

"Arrived onsite to replace ice maker, fill tube heater and dual valve. Replaced and tested. Unit is functioning properly. Notified customer to give 24hrs for regular ice production. Job complete"

Arrived on site for unit leaving streaks on dishes and on inner door panel. Ran diagnostics and there are no saved error codes. Ran an automatic test cycle and test passed. Found customer is not using rinse aid. Explained the benefits of using rinse aid. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site. Tested dispenser found solenoid sticking in cubed selection,replaced solenoid tested both crushed and cubed unit working as designed."

"Arrived on site for dryer no knob hard to turn. As per service bulletin, I Removed and replaced timer. Verified knob in good working order. Customer felt it was still,bad. Advised this is a timer it turns differently than the other 2 knob as those are just connected to a switch. Call complete."

"Arrived on site for unit leaking from underneath. Upon arrival tested unit . Ran and could not duplicate leak. Did see signs of water seepage on insulation. While running test found excess sudsing. Found customer using pods but also has a water softener. Notified customer that with a softener, the detergent needs to be reduced by at least half. Recommend a clean cycle prior to normal load and reduction of detergent. Customer will monitor. Job complete"

Arrived on site for damage to dryer. Found front panel damage. Removed front panel. Swapped door and hinges and all other components to new panel. Verified operation. Call complete.

Arrived on site to inspect top load washer noise. I found the unit not leveled properly. I leveled the unit and tested. I can hear a noise from the cam. I removed and replaced the cam and tested. The unit now operates as designed. No leaks observed during service.

On arrival verified complaint of damaged cooktop. Found cooktop dented and scratched. Replaced cooktop. Operational test good job complete.

"Arrived on site for a refrigerator that will not let the ice container out. Inspected unit and worked area. Did confirm the customers complaint and found the ice container. Completely frozen in side the icemaker area. The customer advised that prior to this issue, whenever they were trying to dispense, cubed, ice that they were dispensing crushed ice. found evidence of ice buildup inside of the ice container due to the fill cup overflowing. I did advise the customer that the issue would be with ice buildup inside of the ice container and that they will need to thaw the unit out for several days to remove the excess ice. Advised the customer to call back if any other issues persist. Call complete."

Arrived on site to inspect range. The LF center part of the element does not heat. I found voltage to the element. I am ordering the element to resolve. ; ordrng 1 W10823720 (LF element) and 1 W11129442 (LF infinite)

"Arrived on site to inspect unit for not washing dishes as weLl as the filter being broken. Upon closer inspection found error code f4e3 error code present wash motor not engaging. Replaced bad motor assembly, tested unit, unit is running as intended. Job complete."

Arrived on site for unit not operating and giving error code F3-E2. Upon arrival ran diagnostics and got error code F3-E2 wash NTC open or shorted. Cleared error code and test unit on a normal cycle. Unit immediately gave error code again. Removed back panel to inspect harness at heater and J15 at control. Found connection from harness to J15 was not secured. Secured connection . Cleared error code and test unit by starting a normal cycle. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI control and UI panel. I reassembled and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for a refrigerator that has squished gaskets. Inspected unit and work area. Found no ice buildup or moisture buildup in the fridge or freezer sections. Inspected all three gaskets and found them all sealing and operating as designed. Found no rips or tears in any of the gaskets either. The customer was unavailable and unable to be reached during the service as their service people had to let me in. Checked temperatures and found temperatures at 0?F in the freezer in 38?F in the refrigerator sections indicating the unit is working as designed. Call complete.

"Arrived on site to inspect unit for tripping breaker during operation. Upon closer inspection found unit tripping breaker immediately, ran extension cord to other outlet, unit ran fine. Advised customer to have contractor replace faulty breaker to fix the tripping breaker. Job complete. SR#7737863207"

Arrived on site to inspect side by side refrigerator not dispensing. I can hear the dispenser motor hum but it wont turn. I removed and replaced the motor (W11671282) from truck stock and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for a dishwasher that will not start a cycle. Inspected unit and work area. Around unit through diagnostics and found an F7 E2 (variable speed wash motor failure) error code. I ran the unit through an auto test and confirmed the wash motor would not run. I checked underneath and found all connections were secured properly. Replaced the washer motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site to inspect range oven temps. Upon further inspection, I placed the unit in diagnostics showing no error codes. I tested the cooktop burners and all are functioning properly. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temps was 397. My next five readings were 402, 311, 366, 315, 371 for an average temp of 353 degrees. Unit is heating properly. No gas leaks detected during service, job completed. New build/no one available to sign for receipt. Attempted to contact the builder and got no answer."

"Arrived on site to inspect washer lid strike damage. Upon further inspection, I found the lid strike broken (photo). I removed and replaced the strike and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a dryer that wont start. I tested voltage at the wall outlet and it has 210VAC. I found the motor humming but the dryer would not start tumbling without spinning the drum by hand. The motor needs to be replaced. Ordering WPW10448901 motor and WP696426 wheel. RS for Fri 12/29.; ordrng 1 WPW10448901 (Motor) and 1 WP696426 (Wheel)

"Arrived on site to inspect unit for constant humming after cycle. Tested unit for humming and found vent door to be blowing, customer uses precision dry causing fan too run until door is open which is normal operation. Advised customer that is a design function and that fan will operate until door has been opened at least 5 seconds. Job complete."

"Arrived on site to replace parts per previous tech diagnosis. Replace control you are, pantry, UI, pantry, harness., Control LED and high voltage control. Also replaced failed. Ice container. Power cycled unit and unit is now functioning properly. Job complete."

Arrived onsite and replaced basket. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to test unit for unit not getting any water. Test unit and unit working as designed at that time. Customer advised that the builder came in and fix something under the sink so that might have been the problem. Job complete.

Arrived onsite for water level concerns and customer advised that whirlpool had arranged a swap and did not want to have the unit serviced.

Arrived on site to install new door delivered. Removed doors. Replaced refrigerator door. Transferred all parts. Verified operation. Call complete

Arrived onsite for bottom flame spreader warped not allowing even heating. Burner flame is being directed to one side. Replaced bottom. Tested and unit is functioning properly. Job complete

Arrived onsite for a cooktop with an orifice that would not come out when trying to convert it to LP. I found the orifice in the right front burner stripped. I changed the orifice holder and installed the correct orifice in the holder for LP. The orifice the customer had was incorrect. I tested the cooktop and found it working as designed after I made the low flame adjustment. There were no gas leaks present at the time of service. Call complete.

Arrived on site. Found doors not sealing correctly adjusted door checked door seal good.

"Arrived on site for microwave light not working, verified good bulb. No phong coming from relay. replaced main control. Verified operation. Light working but microwave turns off. Door opening will turn it back off. The no response, found new control has a failed relay and causing failure. Put old board back so microwave would work. Reset for Thurs am. ; ordrng 1 W11552018 (Control)"

Arrived on site to test unit and found no power or water to the unit. Builder said they had the water and electricity shut off to the whole building. Builder will call back to reschedule when building is ready. ; O-emld tckt

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site for damaged door. Found damaged fresh food door,replaced fresh food door and nameplate checked door seal good."

Arrived onsite and found unit operating with fae4 error. Determined lost position diverter. Harness is good. Ordering sump and motor to repair. ; ordrng 1 W11460945 (Sump and motor)

Arrived onsite for unit making noise and dripping water. Inspected and found dispenser door closing very slow and evaporator fan /housing making noise. Ordering Dispenser chute and evaporator fan motor and padding (Permagum). Set to return the 27th.; ordrng 1 W11423787 (Ice door) and 1 WP2315549 (Evaporator fan motor) and 1 212643 (Sealer)

"On arrival, verified complaint of not cooling properly found the control board was unresponsive at times and would not respond to user interaction check temperature reading, found that it was at 5?F replaced control box and advise customer to watch temperature to make sure it cools down properly before putting in food that can spoil as well as use of a temp probe to verify proper temperature. Job complete operational test good."

"Arrived on site to inspect unit for front burner having a crack in it. Found front right burner has a chip in it, confirmed customer closed on house 2 weeks prior. Will need to order glass for cooktop and return. Office to reschedule. ; ordrng 1 W11175876 (Glass cooktop)"

Arrived on site to test unit for unit not getting to temp. Calibrated oven and average temp is 361? job complete.

"Arrived on site. Replaced defective icemaker,power cycled unit ran harvest test passed icemaker filled with water"

"Arrived onsite for a range that is not igniting in the oven. Upon inspection I found that the igniter wires where not connected, I corrected it and tested the unit and found unit operating as designed."

"Arrived onsite for a ice machine that is not making enough ice. Upon inspection I found that the slab of ice would get partially stuck on the Evap plate and the grid cutter causing most of the ice to just melt, this is due to the Evap plate having rough spots on it and will require the plat to be replaced to resolve the issue. I am ordering the Evap plate and 3hrs ss office will have to reschedule ; ordrng 1 WPW10218037 (EVAPORATOR)"

"Arrived onsite for a DW that is not drying the dishes properly. Upon arrival I ran the unit in diagnostic and found no codes stored the control sending power to the heater and thought tested the heater ohm testing the heater, found that it was good. Upon further inspection I found that the rinse aid was set too high which can cause drying issues, due to the rinse aid leaving behind to much suds at the end off the cycle and the unit has a hard time sensing the temp in the unit and will shut the heater off too early. I adjusted the rinse aid sound to level 1 as that is the point at which the unit seems to perform the best."

Arrived on site for damage cooktop. Upon arrival inspected unit and found crack along left side of cooktop across burners. Replaced cooktop. Tested and unit is functioning properly. Job complete

"JUIFX15HX01 Arrived to install part. I was able to modify the replacement hinge to have the spring operated retraction system and installed and tested. The issue was fully resolved and the door closed as designed, including with the extra weight of the decorative door. No leaks observed during service."

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged. I removed and replaced the door and installed the nameplate. Leveled the unit and adjusted the right RC door. Unit is operating as designed, job completed."

"Arrived on site to inspect side by side refrigerator not making ice. I found the ice maker in the off position. I turned it on and watched it cycle and fill properly. I found the ice maker housing deformed again. I also found a ball of ice on the evaporator. I called techline and spoke with Adrian 7738045377. I sent photos to Adrian and documented. Adrian suspects the FC door is most likely leaking water causing the ball of ice on the evaporator as well as causing damage to the housing. I am ordering the FC door, and housing to resolve. Office to order parts, schedule service, and obtain authorization. No leaks observed during service. ; ordrng 1 W11212344 (Housing) and 1 LW11026425 (FC door) and 1 W10505306 (Evap cover)"

Arrived onsite for gas leak. On inspection I never could find the leak. I took the back of the dryer off and sniffed all up inside the dryer off and then I turn it on for 10 minutes and sniffed again. The customer got his gas sniffer and was looking to. We both never found a leak. Customer is going to call if the smell comes back.

On arrival verified complaint of not cooking hot enough. Ran bake cycle at 350 and found the following temps. 335 315 340 319 avg is 327 calibrated up 30 degrees and advised customer of calibration. Operational test good job complete.

"Arrived on site to inspect top load washer noise. I found the cam not fully engaging causing the gears to strip making a loud sound. I removed and replaced the belt, cam, and actuator and tested. The unit now operates as designed. No leaks observed during service."

"Arrived on site for refrigerator not making ice and rc right side door gasket torn.upon arrival found ice maker cracked and leaking water. Rep,aced ice maker and tested. Found no leaks and ice maker working as designed. Found rc door gasket torn on right door, and rescheduled customer for 1227/24 to complete repairs. Ordering W10830274 gasket; ordrng 1 W10830274 (Gasket)"

"Arrived on site for washer showing f0e7 in diagnostics. Upon arrival confirmed issue and replaced control. Found unit working as designed with no leaks but found the agitator plate and barrel broken. Ordering W11614636 barrel, W11510461 washplate, W10752187 screw and rescheduled customer for 12/27/23 to complete repairs; ordrng 1 W11614636 (Barrel) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

"Arrived on site for incorrect temperatures. Upon arrival, ran diagnostics and there are no saved error codes. Preheated oven to 350. Unit ignited and began heating correctly. Used thermocouple to begin testing heat cycles. Averaged 3 cycles and get 353.5. Unit is operating as designed. Job complete"

Arrived on site to test unit for loose door handle. Took door apart and played on counter top. Went to service van to get blue locktite. Came back in and glass just randomly shattered. Suspect loose screws ate into glass causing weak points. Needing outer door assembly 5304498430. ; O-emld tckt

"Arrived on site for a washing machine that is unresponsive. Inspected unit and work area. The customer show me a few videos of what was happening where she was trying to make selections on her washer and the unit would not respond to her touch. Tested the unit several times and could not get the unit to do the same thing. I ran the unit for diagnostics and attempted to run cycles. Found issues with the advance button several times, indicating one of the touchpads may have been intermittently feeling. Went ahead and replaced the console and tested unit. The unit began to work and operate as designed. Call complete. Complete."

Arrived onsite and delivered magnetic stop. All checks good.

Arrived on site to inspect OTR microwave. The customer informed me the unit trips the GFCI when in use. They have swapped it out with a smaller wattage unit and its working properly now. I tested the unit on a different GFCI circuit at the office and found it running and heating properly. I instructed the customer the issue is with the electrical system. The customer wants a smaller wattage unit instead. Instructed them to contact the manufacturer. The unit is operating as designed at this time.