Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Prompt! Attentive! Professional!
Leah - Waco, TX
Nice man. Knew his assessment
Richard - Meadowlakes, TX
Customer fulfillment was shown today by Jonathan. He immediately did trouble shooting and repaired my dishwasher
MsRita - Round Rock, TX
Jonathan is knowledgeable and explains about appl. Customer friendly and even recommended what soap to use. Cleaned up his mess and when job was complete gave reference card. Very efficient and accurate. Jonathan was totally Awesome
Juarez - Temple, TX
He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.
Brad - Liberty Hill, TX
Don - Georgetown, TX
John - Meadowlakes, TX
Very satisfied Answered all my questions and made appropriate changes
Marek - Temple, TX
Clay - Austin, TX
Mike & Sue's Reefer
Mike - Austin, TX
Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.
Gloria - Georgetown, TX
The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.
Andrew - Austin, TX
Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.
Caldwell - Belton, TX
Mike was great. Professional, punctual and great service.
Quick courteous service
Arizola - Temple, TX
I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.
Chris - San Marcos, TX
Joel - Leander, TX
Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.
Shirley - Austin, TX
Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.
Mrs flores - Bastrop, TX
Very professional, and fast services.
Deboom - Canyon Lake, TX
Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.
Mr - Austin, TX
Carlos is experienced and professional and always on time
Washing machine repair
Josh - Austin, TX
Very fast diagnosis and repair process.
Great job very informative
Marta - Leander, TX
Lu - Georgetown, TX
Cheryl - Georgetown, TX
The service person was very professional and knowledgeable.
Very Knowledgeable Technician
Jan - Lago Vista, TX
Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.
James - Georgetown, TX
Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.
Outstanding customer service
Margaret - Austin, TX
Daphne - New Braunfels, TX
Excellent tech identified problem quickly
Cliff was outstanding!
Julia - Austin, TX
Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!
Very good service and repairs
Ron - Seguin, TX
Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks
Balser - Buda, TX
Great service..friendly technician
Robert - The Hills, TX
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Mr Jerome - Austin, TX
Showed up on time. Explained everything. In and out no problem!
Craig - New Braunfels, TX
Great service! Very professional and courteous.
JennaF - Austin, TX
The technician was fantastic! Very friendly, unobtrusive and prompt.
Sheri - New Braunfels, TX
Mr - Round Rock, TX
Santana - Temple, TX
Michael did a great and fast job.
Thorough and Professional
Tracy K. - Austin, TX
We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.
Karen Mathews - Austin, TX
Cost more than I expected
Anna - San Antonio, TX
A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.
John - Leander, TX
My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!
Awesome and fast service
Carla - New Braunfels, TX
Richard - New Braunfels, TX
Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.
Mike provides excellent appliance service
David - Georgetown, TX
Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.
Very courteous, professional and knowledgeable.
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Competent, efficient service.
Savage - Georgetown, TX
Technician was polite, communicative, thorough. Good job!!
MrLevy - Georgetown, TX
Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.
Joana - Jarrell, TX
Good price, awesome service
Connie - New Braunfels, TX
Ryan - San Marcos, TX
Gottardy - Bulverde, TX
I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.
Adam - Leander, TX
Jerry is awesome!
Service Technician is the best
Theresa - Georgetown, TX
Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.
Mrs - Garfield, TX
Excellent service & Thank you!
David - New Braunfels, TX
He was great and very efficient
William - Canyon Lake, TX
Great Service and Communication!!!
Rebecca - Georgetown, TX
I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!
Leonard - Converse, TX
Michael - Georgetown, TX
Very nice service man. Timely and caring
Janie - New Braunfels, TX
Mrs. Leslie Banks
Mrs Leslie Banks - Lockhart, TX
Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.
Leo was great to work with!
Reagan - Austin, TX
Lanatasha Thomas - Elgin, TX
Jared - Round Rock, TX
Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!
Excellent Customer Service by Joseph Cordell
Malhotra - Austin, TX
Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!
On time and very friendly!
Shamila - Spicewood, TX
Excellent, fast, competent service
MrGossett - Round Rock, TX
Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.
Hicks - New Braunfels, TX
Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
Prompt, courteous service! Washer back to normal. Thanks.
Bob - Austin, TX
Pam - San Marcos, TX
Deborah - Austin, TX
prompt & great service
Rama - Austin, TX
only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.
Brenda - Georgetown, TX
Nichols - New Braunfels, TX
Prompt, efficient service
Gregory - Georgetown, TX
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Campbell - New Braunfels, TX
The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!
MeTrinh - Round Rock, TX
These guys are prompt and professional!
Hawthorne - Liberty Hill, TX
Mrs Haley - Bastrop, TX
Nice professional respectful person
Ms Jeanette Holt - Bastrop, TX
Jetwa - Round Rock, TX
Mr joe - Austin, TX
Timely and Reliable Service
Kay - Burnet, TX
Amy - Georgetown, TX
Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!
Emily - Georgetown, TX
Wonderful service technician. Polite, efficient and on time
Sharon - Georgetown, TX
Customer - Round Rock, TX
Built-in refrig alarms
Dailey - San Antonio, TX
Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.
Elisha - Spicewood, TX
Professional & Courteous
Sandra & Jay - Georgetown, TX
Mike did a Very good job in repairing our microwave. We were very pleased.
Sabine - Austin, TX
Clif did a great job with install, and was friendly and informative.
Sindy - Leander, TX
Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.
Kimberly - New Braunfels, TX
Excellent,professional and prompt!
Will - Belton, TX
Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.
Tony - Marble Falls, TX
Great service, very friendly, good with our dog
Nancy - Marble Falls, TX
I would recommend this service
Professional repair guy, on time and fast service.
Cheryl - Highland Haven, TX
White - New Braunfels, TX
Explained everything, replace what needed to be replaced in a very efficient time. Very courteous
A& great service & attitude both
Bill - Spicewood, TX
A &. Great service & attitude both
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Richardson - Georgetown, TX
Mike did a great job
Dugger - Robinson, TX
Thank you for being so prompt and pleasant
Ms Shaun - Round Rock, TX
Jonathan Short was on time for the appointment, courteous, and professional. He provided quick and excellent service, as well as tips for future reference. If I have any problems in the future, I will be calling Appliance Express!
Great Service Tech
Tammy - Waco, TX
Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .
Top Shelf Service!
Mark - Austin, TX
Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!
Latisha - Austin, TX
Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.
Veronica - Spicewood, TX
Appreciate the convenience of scheduling and the reminder. Clif was pleasant and knowledgeable. Would use Appliance Express again if the need arose.
Terrific Home Service Representative
Rosemary - Georgetown, TX
Steve called prior to arriving. He announced himself before I opened the door. I felt more secure with this introduction. Steve worked on my washer 1st & told me the cold & hot hoses were reversed. He corrected this for me. He also said that there was too many suds. Guess that is why I buy detergent so often. I will correct the amount I use & save money. He confirmed that the washer is spinning correctly. Steve then took apart my dryer, showed me the dirty buildup inside & proceeded to vacuum the inside. It looks so clean now. I did myself a favor by calling Appliance Express & was very impressed they sent Steve to my home to ensure my appliances will work more efficiently. He is a very confident & pleasant man.
Curtis F - Austin, TX
Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.
James - Austin, TX
Everything went smoothly. Very nice service and repairman!
Luis was provided prompt, outstanding service
Mr Timothy - Austin, TX
Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.
Hoffmann - Waco, TX
Very good setvice
Reed - Lago Vista, TX
David - Georgetown, TX
Extremely satisfactory service.
Janet - Jonestown, TX
Jennifer - Austin, TX
Clif was very knowledgeable and super helpful fixing our washer issue.
Mrs - Austin, TX
Dale Adams - Hutto, TX
Jonathan was on time for the appointment. He was dressed in business attire looking very professional. He quickly diagnosed our problem and gave us excellent advice to keep from it happening again. I could not be more happy with the service he provided.
Thank you, Mike!
Anderson - Belton, TX
Mike explained numerous things about my washer...he was very thorough and patient with my questions...ONLY concern----- I called Whirlpool on Monday ( washer was under warranty) & was referred to Appliance Express. They gave me a window of time from 1-4 on Friday. On Thurs., I rec'd an email stating a tech would arrive Fri between 3-6. At 3 p.m. Friday, a lady from AE called to cancel the appointment & reschedule it for Monday morning....I was not thrilled to have to wait a full week to get some help.....However, Mike did arrive promptly Mon. morning and took care of the situation. He was excellent.....The one week wait was not soooo excellent!
Mr Aaron - Round Rock, TX
Jonathan was very knowledgeable about my Whirpool appliances.
Ryan - Round Rock, TX
Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Great job Mike
Hering - Temple, TX
We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.
Lori - Lakeway, TX
Rodney - Leander, TX
Tony the technician was very polite and new what he was doing. Great service
Carla - Smithville, TX
Carlos did excellent job, courteous and knowledgeable.
Janis - Buda, TX
Very pleasant young man who came to my house to do the work.Quick and efficient
Nealy - Temple, TX
On time and knowledgeable
Robbye - Georgetown, TX
They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.
Doris - Austin, TX
My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.
Very knowledgeable and customer oriented!
Mom - Austin, TX
We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.
Great prompt service
Carl - Round Rock, TX
Jonathan was very efficient and courteous.
JennAir Steam Oven
Jenn Air Cook - Austin, TX
My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.
Robert - Leander, TX
Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.
Shawna - Austin, TX
Lynn - Burnet, TX
Very professional. Prompt. Would use again.
knowlegeable and efficient
Chadwick - Temple, TX
We were very satisfied with the service Mike performed in getting our washer repaired. This included the advice he gave us in deciding what we needed to do to remedy the problem. He was well trained, professional and friendly. And I would definitely recommend Mike and your company to friends and neighbors.
Barbara - Blanco, TX
Was on time and was very quick
Appliance Service Call
Mark - Jarrell, TX
Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.
Ted - Temple, TX
Marshall - Temple, TX
Mike Gomez did an outstanding job in taking care and repairing my new refrigerator.
Tami - Pflugerville, TX
On time, courteous, knowledgeable----great experience.
Great service, very knowledgeable technician
Mario - San Antonio, TX
Fast service, very thorough, very knowledgeable technician explained the problem very well.
Laura - Round Rock, TX
On time, knowledgeable, friendly, efficient and thorough!
Mary - Austin, TX
Connor completed a full job. 100 % great service. Explained it well. Thanks so much!
Jean - Georgetown, TX
Steven is an excellent repairman. He was very efficient and I felt like I could have confidence in him.
Jay - Cedar Park, TX
Fantastic job on repair as well educated me on how to properly use and care of appliance. Best repairman I've ever met.
Mindy - Leander, TX
Technician arrived on time, as very knowledgeable, and had everything fixed in 15 minutes.
Mike - Cedar Park, TX
My repairman was not only efficient and well-qualified, but was also very thorough and knowledgeable about the issue/cause of the problem. He possesses excellent interpersonal skills and is a credit to your company. I would not hesitate to recommend Appliance Express to others.
Imelda - Burnet, TX
He was fast and very professional!
Oven on fritz
Rita - Leander, TX
Super service, super guy.
Tommy did a superb job , very friendly and attentive to our questions. 👍😀
Flor - Bertram, TX
I'm very satisfied with Tommy's job. I never believed in extended guaranties. But now I'm extremely satisfied with your service and quick attendance to my needs. Thank you.😀👍👍👍
whirlpool gx5shdxtq00 - hot fridge - cold freezer repair
Kenneth - Georgetown, TX
Thomas did a super job solving the problem at a reasonable price.
Mitchell - Belton, TX
Very friendly & professional!
Marlene - Point Venture, TX
Our washer was repaired in a timely manner and your customer service was top notch.
Micky - Leander, TX
Awesome Honest Service
Damon - Georgetown, TX
Tom was great he can in an assessed my issue and explained what needed to be completed in order to correct the issue.
Margaret - Dripping Springs, TX
Victoria - Georgetown, TX
The technician arrived on time was able to detect the problem very quickly and fixed it. Great job, very pleased
Millie - Lakeway, TX
Joe - Horseshoe Bay, TX
On time and friendly service.
Sharp - Fischer, TX
on time and efficient
Bob - Georgetown, TX
Mike Gomez is the best service tech I've ever had
Sandvall - Waco, TX
Mike couldn't have been MORE knowledgeable or professional when he came to he house today. Best appliance repair experience I've ever had
Truly Professional Service
Joe - Georgetown, TX
Best I/We have experienced in the last 45 years!
Mrs Horst - Austin, TX
Mr. Morales was timely after receiving the canned call he was on his way. The refrigerator is still under warranty. He adjusted the glides and didn't ask for a hair dryer which the first repair man did. Mr. Morales seemed like he was much more capable to do repairs. I will see if this corrects the problem other wise I will be calling again.
Leon - Hewitt, TX
The technician was very nice and very knowledgeable tyvm for sending Mr.Gomez .....
Judy - Burnet, TX
Steve was very knowledgeable about the product. He was able to fix the problem quickly. He was very polite, would not hesitate to call him if we have any other problems.
Great service, although delayed
David - Georgetown, TX
Smith - Canyon Lake, TX
Excellent, fast service.
Williamson - Robinson, TX
Another nice experience
Michael - Round Rock, TX
Thank you again to Appliance Express. Timely scheduling, prompt, courteous, and professional service!
Clif is awesome
Robby - Austin, TX
Clif has a great attitude towards his work and he loves what he is doing. Although, out issue turned out to be simple, he was very kind to explain things in detail and also answered other appliance related questions I had. Thanks Clif
Mike - Cedar Park, TX
Mr - Austin, TX
Antony - Cedar Park, TX
We highly recommend his services,
Efficient, knowledgeable and on time.
Rebecca - Georgetown, TX
Was very satisfied with the technician and the prompt repair.
Gena - Austin, TX
Thanks Connor Montgomery fixed my gas range problem with good problem solving skill, care and excellent attitude.
Mrs Beth Savard - Austin, TX
Louis could not have been more helpful. He was very patient and knowledgeable I would highly recommend him as a technician
Brad - Leander, TX
Akers - New Braunfels, TX
Laura - Round Rock, TX
On time, professional, offered great advice & tips for my appliances.
Solid technical knowledge of product
Jeff - Waco, TX
Was there timely and did not take him long to fix problem
Kathy - Kingsland, TX
Was very pleased with complete service we recieved
Great service through a long haul
Tony - Austin, TX
This was the fourth visit required to fix our fridge, but Appliance Express has been awesome to work with. Luis was fantastic, on time, an utter professional and completed his work quickly and with a smile. It's been a long journey to get our refrigerator working (2 separate problems, one mis-ordered part), but overall pleased with the service.
Trustworthy, friendly and knowledgeable.
Marcela - Georgetown, TX
I have had different servicemen from Appliance Express at various times for different appliances. I have ALWAYS been very, very pleased with the results. I trust them.
Expertise and professionalism
Ryan - Cedar Park, TX
Jerry was knowledgeable, courteous, and enthusiastically helpful
Dryer repair at the Weck house
Drag - Temple, TX
Mike Gomez did an awesome job, he showed me exactly what he was doing and explained why every step of the way. He did such a good job and explained it so well I could almost do it myself next time.
Fred - Temple, TX
Mike was on time, friendly and professional. He did a nice job...
Bill - Georgetown, TX
Couldn't be better!!!
Knowledgeable and Customer Oriented
Billye - Lakeway, TX
Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed water inlet valve housing assembly. After disassembling and installing the new part and reassembling the washer I was able to run steps one and two to verify that the cold and hot water and now functioning as designed in diagnostics. The unit showed no signs of leaking before during or after the repair and the customers are ready to use the machine whenever they need to. Call complete
UNKNOWN UNKNOWN NAGJFDHJ/
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and inspect a dishwasher and found it is not draining. Found catch valve is stuck and after clearing it dishwasher will now complete a diagnostic cycle properly. No water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaks gas. Turned on gas. Tested unit. Used leak detector soap. Couldnt not find leaks on any valves.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect refrigerator shelving damaged. Upon further inspection, I found the pizza pocket assembly leg broken, the toeplate/grill broken and the right RC door dented. Customer provided POP. I am ordering the door, grill and pizza assembly. The pizza pocket assembly will be D2C per MS. No water leaks observed during service. Advised customer that the door will approximately 6-8 weeks to arrive at which time the office will contact and schedule repair. ; ordrng 1 LW10912110 (dor-fip SS) and 1 W11216934D2C (rail) and 1 W11282544 (grille)"
DRYER WHIRLPOOL WED70HEBW0 "Arrived onsite for for customer wanting dryer door to be opened from the opposite side. Removed door, disassembled to reverse hinge, reassembled and replace door. Tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and sound igniter is not firing properly on the second third ignition etc. Removed ignitor and adjusted electrode closer to burner. After reassembling it is now heating properly. Also went over storage expectations, calibrating temperature if needed, range is operating properly no further repairs required at this time, job complete"
OVEN LG LRG3193ST00 Arrived on site to test unit for oven not getting to temp. Test unit and found bad igniter. Ordering new igniter. ; ordrng 1 12400035 (IGNITOR )
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to exchange microwave. Exchanged and installed new microwave. Tested on install and verified all is working as designed. Call complete. Serial updated."
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site to install previously diagnosed parts. Removed both interlocks and control. Installed new interlocks and control. Set microwave for 40 seconds with a cup of water inside. Water was warm. Microwave is operating as designed. Job completed.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not responding to user input. Tested all parts and components and found no mechanical or electrical failures at this time. Advised homeowner on touchpad operation and no further repairs are needed at this time.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to test unit for middle burner not igniting. Found spark igniter was not properly seated from orifice holder threads being stripped. Replaced orifice holder, tested unit, unit works good. No leaks detected. Job complete."
OVEN GE ZGP366LR4SS "Arrived on site to replaced failed bake ignitor, after replacing, unit tested good."
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser door gasket failing, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed"
WASHER MAYTAG MVW6230HW0 "Arrived on site ,replaced both hinges . Unit lid is operating as designed . No water leak detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for Not Cooling - Both Sections - Side by Side Refrigerator. Found major frost built up over evaporator cover. Placed in force defrost in diagnostics. Unit began to defrost. Unit is having communication errors between the thermistor, control board, and UI. Ordering all three to return and install to get fridge operating as designed. Explained to customer they would need to unplug the unit and allow it to completely defrost in order for these parts to be installed upon return. Towels will need to be placed around the fridge to soak up water s is defrosts. COVID questions answered, all No. . ; ordrng 1 W11214887 (cntrl-elec) and 1 W11449482 (ELECTRIC CONTROL ) and 1 WPW10384183 (thermistor)"
OVEN WHIRLPOOL RBS275PDB16 Arrived on site to install previous diagnosed part. Pulled unit and installed new control. Tested operation and all tested good.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for refrigerator freezing food. Took temps and recorded Fridge temp at 29 degrees, set at 46. Freezer temp was good. Replaced thermistor in FC compartment, damper control and control. Tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFE320M0JS0
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for dryer not heating properly. Upon inspection I found the dryer not heating up to temp. I found the thermostat discolored. I replaced the thermostat and tested the unit. I the found it getting up to temp too fast. I inspected the vent on the outside of the house and found it appeared to be packed with lint and not allowing the moist air to exit. I advised to the customer that the vents would also need to be professionally cleaned. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not baking. Upon arrival found unit hidden bake element was weak. And unit thermostat was damaged. Replaced both. Tested unit is now heating and running as designed job completed.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range burner issue. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
REFRIGERATOR GE GSH25JFXBBB "Arrived on site for sealed system repair. I gained access to the evaporator and found a partial frost pattern. I gained access to the compressor and found a hard start device installed onto the compressor. I punctured the dryer and found a full charge in the system. I removed the compressor, and removed the hard start device. I installed a new compressor and corrected the wiring for the new compressor. I also installed a uv dryer and an access valve. I did a push pull test and found it working as designed. I pulled a vacuum and found the vacuum holding. I put a measured charge into the system and found the pressure building appropriately. The unit is operating as designed. Job complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of not washing properly. Found door open in middle of cycle not cleaning. Replaced latch and test. After replacement test operation all functions working properly. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to inspect refrigerator door dented.Confirmed the complaint and removed and replaced it and the name tag.Job completed
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site for washer banging, wet clothes at end of cycle and loose panel. Checked for error codes and found none. Performed tested and all operations appear normal. Checked suspension and checked good. Checked loose panel and found console loose due to failed console clip. Removed failed part and replaced with new. Called tech line about unit banging and wet clothes and spoke with Austin (SR# 7729522453) made aware of stated issue and what was found and done. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance as well as best loading practice. Did as instructed. No water leaks present at time of service."
RANGE KITCHENAID KSGG700ESS1 And on site for range RF burner issues tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10876582 (cap-burner) and 1 WPW10256028 (burnr-head)
DISHWASHER GE ZBD6880N20SS "Arrived on site for dishwasher not draining. Inspected drain line and cleared. Disassembled unit and cleaned filter and screen. Performed diagnostics mode and tested drain pump. Found drain pump not activating. Removed unit and tested voltage. Found when unit pulled out was able to activate drain pump. Installed unit and tested and found drain pump would not work. Removed unit again and tested. Found drain motor shorting out. Was able to read voltage to pump when pump was not running.Removed failed drain pump and installed new. Reinstalled unit and tested all operations. All tested good, no water leaks detected.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for not closing. Test unit and found bad door hinges and rail. Ordering parts office to reschedule. 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10360518 (RIGHT RAIL ) and 1 W10687342 (INNER DOOR ) and 2 W10874474 (HINGE)s and 1 W11214480 (ARM) and 1 W11297728 (CONSOLE) and 1 WPW10128850 (ARM)
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site for stuck keypad error code . Replaced UI console . Tested both MW and oven . All checked normal . Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for wall oven that was not working when put into bake it flashes F1E1. Upon further inspection I found that the error code flashes intermittently when anything on UI is pressed and will not stop making it difficult to diagnose unit. Factory data reset unit and found error still occurring. Control and console on order. Office to reschedule. ; O-emld tckt
REFRIGERATOR GE GSH25JFXNBB "Arrived on site for refrigerator not cooling properly. Upon arrival I found ffc was at 57 degrees and getting warmer and freezer was at 20 degrees. Found unit had a major defrost issue in the freezer section. Fund heater and defrost thermostat were both blown and not longer functioning. While need to get ahs approval for replacing the the main control, defrost thermostat and defrost heater. Office to reschedule with customer after ahs approval is confirmed and to verify which day would best work for customer due to work schedule.; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer not going past sensing. Confirms the complaint and found the control was defective and causing the issue. Removed and replace control, tested unit and unit tested as designed to customer satisfaction. Job complete."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking water, upon inspection found a quarter size opening near weights. Ordering tub. Office to reschedule ; ordrng 1 W10921996 (TUB)"
REFRIGERATOR WHIRLPOOL ED20TQXFW01 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not running, 3 and 1 started was attached. Will need full harness and starter, office to reschedule ; ordrng 1 2188345 (HARNESS) and 1 2204412 (START)"
RANGE WHIRLPOOL KFGC506JSS00 "Arrived on site to diagnose range with noise coming fro, convect fan. Found the convect fan is rubbing on the convect element bracket, causing the clicking noise. Loosened and adjusted the retainers and mounting brackets for the convent element. Retested and noise is now gone and working as designed. Call complete."
OVEN WHIRLPOOL WFE505W0JZ0 Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. No previous symptoms from initial visit. Tested unit at 350 degrees. Unit is functioning properly. Job complete.
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for the dryer is not venting properly. During testing found that there is a lot of water inside old vent hose. Advised customer to have someone clean out the vent tube in the wall and to see where the water is coming from. Replaced vent hose with new and dryer tested good, but there is a clog in the vent tube in the wall. Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found no power showing on display. Found connections loose at control board and after resetting them dishwasher will now power up and complete a diagnostic cycle. Builder/installer has added an extension to the drain hose which is not allowing the drain pipe to have a severe enough high drain loop. Customer may experience aromas from water siphoning back into dishwasher or mildew buildup prematurely. No water leaking from connections on dishwasher at time of service, job complete"
WASHER LG WT1501CW
DISHWASHER FRIGIDAIRE FGCD2444SB0A Arrived onsite for dishwasher that kept running after the cycle was complete. I ran a water service test and found all functions passed. I found excessive amounts of suds in the tub once the test was complete. I ran water through the unit multiple times to drain out all the suds. I advised that the suds will get stuck under the float switch and cause the unit to constantly fill and drain. I also explained that the turbidity sensor will sense the suds and cause the unit to keep draining to get rid of the suds. No repairs needed at this time.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer oil leaking. Tested and inspected unit and found failed gearcase. Removed failed part and replaced with new. Cleaned other parts as well as possible. Tested unit and found slipping. Removed failed motor, actuator, cam and belt and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Left leaking gearcase with customer per office."
REFRIGERATOR WHIRLPOOL WRF540CWHW01 "Arrived on site for unable to remove filter in housing . Tried to remove , unable to remove filter . Replaced filter head . Customer had new filter. All checked normal . No water leaks detected at time of service. Job complete"
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range hot when in use called tech line and spoke Bryan (SR# 7729515711) made aware of stated issues and what was done and found. Was instructed that this is normal and that unit is operating as designed. Was transferred to safety and spoke with Jennifer and unit is working as designed. Also installed insulation kit for customer to help but instructed that unit will still be warm and to be careful around unit. No gas leaks present at time of service.
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for issue with door gasket coming out. Checked unit and found the upper rail plastic retainer on one side had come dislodged and was catching on the door gasket. Removed the retainer and flexed the plastic to get it to for. Reinstalled and retested. Gasket is no longer getting caught. Call complete.
COOKTOP KITCHENAID KECC664BSS00 "Arrived on site to replace failed switch. I replaced center rear switch, unit tested good. Customer supplied switch,
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Arrived on site for cooling issue in fresh food. Removed deli drawer found evaporator incased in ice,called tech support,per issue with fresh food defrost all repairs have been taking care of to service pointer
COOKTOP WHIRLPOOL WCE55US0HS01 Instructed customer on use and care and cleaning. All checks good.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found silverware basket flap broken off. Ordering basket to repair. Office to reschedule. ; ordrng 1 W10629540 (baskt-ware)
DISHWASHER KITCHENAID KDTE334GBS0 Arrived onsite for the dishwasher bottom plate is off. Upon inspection found that the bottom plate was off . Put plate back on with screws and dishwasher tested good and no leaks detected complete
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site to test unit for left knobs not allowing unit to turn off. Test unit and found broken knobs. Replaced knobs due to safety test unit and unit test good job complete.
REFRIGERATOR GE BSS25JSRFSS "Arrived on site to diagnose refrigerator that is making a screeching noise sometimes, is not producing ice, and is intermittently not dispensing water. Found the icemaker was actually turned off, turned that back on and it harvested and filled. Tested water valve several times and found no issues present. Advised that the reservoir can freeze up and cause no water to come out, and to bump temp up if this happens. As far the noise I found that the fans are operating fine. Customer showed me video of noise, sounds like its coming from the back and a screech.
WASHER MAYTAG MVW7230HW0 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues with the washer. Advised customer on care and use of the washer. Washer tested good and no leaks detected complete.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace previously diagnosed parts. Installed new door trim. Unit working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite and replaced control to repair fan coming on randomly. Advised customer on normal operation.
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site for discoloration on the glass and racks of the oven. I inspected the unit and work area. I found the inner glass chipped. I also found the racks and tempering rainbow color. I am ordering the inner glass and all 3 racks to complete the repair. The office will reschedule he. We have an eta on the parts. ; ordrng 1 W10554531 (rack-oven SLIDING) and 1 W11455100 (GLASS INNER) and 2 WPW10554526 (rack-oven)s
WASHER WHIRLPOOL WTW8600YW0 "Arrived on site to replace bearings and hub, found outer tub cracked, and inner basket rusted, showed customer
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit spilling water in the bucket for the ice. Checked unit. Found that the ice maker. Needed to be replaced. Replaced ice maker. Let customer know to give the unit about 24hrs.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for freezer warming up. Removed cover found large ice ball on inlet to evaporator frost pattern on upper portion of evaporator diagnosed a refrigerant leak at evaporator called tech support ordering a new evaporator Sr#7729521172; ordrng 1 W11256565 (Evaporator)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace previously diagnosed parts. Replaced freezer light and now lights working properly. Found the refrigerator connected to RO system and water pressure out of dispenser without filter same as out of RO faucet.
DRYER WHIRLPOOL WED560LHW0 Arrived on site for noise dryer . Found will need noise kit . Ordering motor just in case needed . Please call to set return ; ordrng 1 W11234001 (MOTOR) and 1 W11401018 (NOISE KIT )
REFRIGERATOR WHIRLPOOL WRS311SDHM05 arrived onsite for unit freezing food in fridge section. Replaced Themistor. Unit is otherwise operating as designed. Advised findings. Temps are a 2f and 36f.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher not starting cycle. Performed diagnostics mode and checked fault codes. Found error code F10 -E1. Disassembled door and disconnected wax motor and tested in normal mode and found unit working. Will need to replace wax motor. ; ordrng 1 W11416460 (WAX )
WASHER WHIRLPOOL MHW6630HW1 Arrived on site to replace rotor and stater for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE JENN-AIR n/a "Arrived onsite for inconsistent heat in range cook top. Upon arrival could not find any paper work for unit and unit , module number was scratched off. Tested all four burners. Found all four heating tested unit heat with multiple and all burners in combination. Found burners were good. Tested again and left burners on for extended period of time. Found burners heating as designed. Job Completed. Tested bake and broil as well both operating correctly."
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found saved error code for unbalanced load, found tub and basket are not centered in washer. Used leveling feet to center it and ran a spin cycle to ensure it is no longer making contact with inner wall. No water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WMH31017HS-6 Arrived on site for he microwave will blow for 2 minutes to cook then it will completely stop working. The clock on the microwave will continue to count down while the fan is off. Upon arrival I placed a cup of water in the microwave for 40 seconds. The water was warm. Turned on the fan and it only hummed. Replaced control board and the blower motor did not spin as designed. Instead it hummed just as it did when I arrived. Tested interlocks and they tested faulty. Interlocks I was sent with werent for this microwave. Ordering new interlocks and will return with blower motor to complete repair. Ive updated the model number so it reads correctly in this ticket. Contacted customer to inform them of parts on order. ; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived onsite for F2E1 stuck key failure code. Per specs, need to replace touch panel. Ordering panel and bringing control. Office to reschedule.; ordrng 1 W11188091 (door/mw)"
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite to install previously diagnosed parts. I installed the gear case and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service . Job complete.
DRYER LG DLEY1701V "Arrived on site to inspect dryer not drying and water leaking from the unit. Upon further inspection, the customer advised that when they use the steam cycle, the unit leaks water onto the floor. I disassembled the unit and found that the nozzle assembly was leaking. Also, it appeared the valve is leaking as well.. I reassembled the unit and tested. Unit is operating as designed minus the steam cycle. No lint observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator with icemaker not producing ice, and things thawing in freezer. FC 27 degrees. Found no frost pattern on evaps at all. Did sealed system check. Could hear compressor being loud and shrill, and found an ice block on evap. Ordering sealed system parts. Office to reschedule for sealed system. ; ordrng 1 2HOURWINDOW (SEALED SYSTEM ) and 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for complaint of not enough water volume and lint being left on clothes after the cycle. No error codes. Repaired water level issue by clearing sudsing build up in the air trap hose. Advised customer on the other issues they asked about and answered questions.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not draining properly. Ran diagnostics and found no error codes. During testing found that the drain pump was clogged causing the no drain issue. Removed clog .Also found that there was a lot suds. Ran a rinse cycle to remove suds and replaced pressure switch due to the suds. After repair washer tested good and no leaks detected complete
OVEN KITCHENAID KOST100ESS03 Arrived onsite to replace part ordered by previous tech. Replaced UI panel. Tested unit. No issues at this time. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code f6e4 UI to control state status. I found the unit not connected to WiFi or a whirlpool app. I am ordering the appliance control manager to complete the repair. I got the unit connected to WiFi and the customers whirlpool application. The office will reschedule when we have an eta on the control.; ordrng 1 W11261167 (cntrl-elec)
RANGE AMANA AGR5330BAS3 Arrived onsite and found flame normal but possible mismolding of caps and heads causing flame to be uneven. Ordering caps and heads to repair. ; ordrng 3 WP98017461 (cap-burner)s and 3 WPW10636224 (burnr-top)s
MICROWAVE KITCHENAID KOCE500ESS01 Arrived on site to replace door and hinges and springs. Replaced all parts test unit and unit test good job complete. Door working correctly
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not making ice. Found that the ice maker would not harvest and the control was not communicating with ice maker. Replaced control and ice maker. Tested and put unit into diagnostic mode and found unit functioning as designed now. Call complete.
DISHWASHER KITCHENAID KUDE20IXSS1 I have on site for dishwasher that had a broken up a rack. Upon arrival I found that the rails we were sent with our indeed functioning on the dishwasher as designed and the issue with the upper rack falling out of place was due to the adjuster kit on both sides breaking off the wheels. We will need to confirm with the agent for the adjuster kit due to being out of stock and not available for drop shipping. Office to reschedule once availability of part is known; ordrng 1 W10712394 (adjuster KIT)
FREEZER MAYTAG MQU1556AEW2 Arrived on site to diagnose a freezer that is not sealing properly. Tested unit and found freezer door twisted causing it not to seal in the lower left corner. Issue cannot be fixed and unit will need to be replaced.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave bulb not working and lamp housing shocked customer. Tested and inspected unit and found failed bulb and lamp housing. Removed failed parts and replaced with new. Tested unit and all operations are normal. Called whirlpool safely and spoke with Kim (SR# 7729467949) Job complete.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit having a broken latch. Looked at unit. Saw that latch was broken. Replaced latch. No issues at this time. Job complete
COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on site to install new switch to resolve unit not running. Replaced off switch due to previously installed switch being defective. Retested and unit is now working as designed. Call complete.
DRYER LG DLGX3571W Arrived onsite for unit not drying clothes properly. Looked at unit. Unit was heating properly. Did notice that vent on the outside of the wall was clogged. Let customer know that clog needs to be removed in order for the unit to dry clothes best. Customer will do the un clog them selves. No issues at this time. Job complete
VENTHOOD UNKNOWN UVL6048JSS0 Arrived on site to test unit for lights rapid flickering. Called Techline and per enginers rapid flickering is normal due to light getting small voltage for low setting. Job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived onsite for unit leaking from underneath the unit, near the filter housing. Customer turned off water from the wall and the leaks stopped, turned water back on and the unit was leaking underneath once again. Went ahead and replaced filter housing. Tested unit. No leaks at this time. Job complete"
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor not operating, the shaft, washers being rusted and it missing the coupling, I removed and replaced the motor, shaft washers and installed a new coupling and tested. Unit is operating as designed. Customer advised that the ice in the bin is still clumping up. I found the ice in the bin clumped at the bottom of the bin. I placed my flashlight at the opening of the ice chute and found a small gap between the ice door and ice chute. Since the ice door was recently replaced, I am ordering the ice door motor, bracket and connector.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2305202 (bracket) and 1 WP2305242 (connector) and 1 WPW10184813 (motor)"
WASHER WHIRLPOOL MVWC465HW2 Arrived on job for complaints of noise. Ran diagnostics and found no codes and ran test cycle. Unable to duplicate error.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that will not consistently start cooking cycle. Tested unit and found failed interlock assembly. Installed new interlock kit and tested unit. Found all is functioning properly at this time
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Anti-Tip BracketFound bracket had already been installed. Front right side burner knob was missing. ; ordrng 1 WPW10339442 (knob)"
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I attempted to jump start the IM by turning the large gear and it failed. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFG320M0BS3
MICROWAVE WHIRLPOOL KOCE500ESS11 "Arrived on site for oven combo, microwave door not closing intermittently. Inspected unit and work area. Found right mounting screw not flushed with unit. Corrected screw and made minor adjustment to door. Tested door and heating operation. All tested good."
REFRIGERATOR KITCHENAID KSCS25FSMS01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found icemaker leaking water. Removed icemaker, found heater was corroded and ice build up in motor housing. Will need to replace icemaker assembly. Installed new ice maker and monitored harvest cycle. All tested good, no water leaks detected.
DISHWASHER GE GDT630PMM4ES Arrived on site for dishwasher will not start. Tested and inspected unit and found failed latch. Customer was sent new latch by GE. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR GE ZISB480DXA "Arrived on site to diagnose refrigerator that is making a loud noise every 5 minutes. Found that the damper appears to be failed. Tracked the noise to the lower section of the RC and could hear it loud behind the air tower. Ordering damper and foam. Office to reschedule, with AUTHO from AHS.; ordrng 1 AUTHO (AUTHO) and 1 WR02X12861 (damper foam asm 48) and 1 WR49X10107 (monogram fridge air)"
WASHER WHIRLPOOL GHW9100LW Arrived onsite for washer with cracked lid latch and no starting cycle. Upon inspection I found the unit would power on. I found the door hinge was sagging causing the door struck to not make contact with the latch correctly. I found the bellow frayed and evidence of rust from water dripping down the front. I tried to put the unit into diagnostics and the control button broken and stayed pushed in.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving errors. Found F1 control error at time of service. Replaced control and tested unit. Found all is functioning properly at this time.
DISHWASHER KITCHENAID KDTM384ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replace he sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service. Job completed."
WASHER WHIRLPOOL WET4027HW1 "Arrived on site to inspect stacked washer not draining. Upon further inspection, I found water in the tub and unit plugged in. Attempted to place unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested the control and found it not producing +12VDC at connector J12 1 & 4. Removed the water using my shop vac. Ordering the main control (2) and will return with the latch and drain pump. No water leaks observed during service.; ordrng 2 W11481725 (CONTROL)s"
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for no ice. Icemaker shut down diagnosed a defective drain pump,removed unit from enclosure found water marks on wall and floor traces leak to waterline source. Replaced defective drain pump,ran water through drain pump no leaks to tubing or connections on pump,tightened waterline source,small traces of water from connections customer will replace waterline source"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator no cool. Upon inspection I found the units lights on but I could not hear the compressor or fans. I noticed the cooling for the unit was turned off. I turned the cooling on and waited. I didnt detect any cooling so I accessed he evaporator. I found that after 20 mins of run time there was no frost pattern on the evaporator. I also noticed the suction line was flattened out a bit. I am ordering a compressor (WPW10507886) dryer (W10843121) evaporator (W10836706) coupler (W10913906). Requesting SS tech and 2 to 3 hours for repair. Office to R/S due to part availability. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced new. I tested the ice maker and it cycled and filled with water. Job complete.
DISHWASHER KITCHENAID KDFE204KBL0 "Arrived on site for dishwasher not draining properly ,small amount of water in tub. Replaced drain pump motor . Reran diagnostics all checked normal no water leaks detected at time of service. Job complete"
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for THERE IS A BAD SMELL COMING FROM UNIT--PLUMBER TOOK A LOOK ALREADY AT PIPES ALREADY--TRIED >>>. Opened washer and removed wash plate. No residue built up anywhere underneath wash plate. Found drain tube going to wall had a loop. Removed loop in drain hose. Placed washer in diagnostics and no error codes came on. Showed customer how to use affresh with clean washer cycle. No leaks detected. Job completed.
MICROWAVE GE JVM3160RF2SS Arrived on job to replace fuse. After replacement test operation and magnetron started immediately. Will need to replace control that is on order. ; saved tckt
WASHER MAYTAG LAT8435AAE Arrived on site for AGITATES IN ALL CYCLES- SHAKES/MOVES WHEN RUNNING AS IF OUT OF BALANCE. Started a normal cycle and let washer fill. Stopped and set to spin due to customer stating this is when the washer wobbles and gets out of balance. Washer ran as designed. Customer gave me a blanket to try. Ran normal cycle and let washer fill. Once filled set to spin. Washer began wobbling and moving around. Stopped washer and inspected legs on all four sides underneath washer. Found left back leg was raised all the way up causing the machine to be off balance. Lowered left back leg even with back right leg. Started spin cycle again and adjusted front left leg due to being off balance when set to spin. Machine is now in balance. Still wobbles but within manufacturer expectations. No leaks. Job completed.
WASHER WHIRLPOOL WTW7300DW0 Arrive donsite and found evidence of leak from valve. Replaced valve. All checks good. Unit is now operating as designed.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite to replace dented control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for dead dishwasher . Found unit had burned up at control at power connection . Ordering control and main harness thermostat bracket ,AUTHO . Also ordering sensor and drain pump. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTHO and 1 W10300703 (TSTAT BRACKET ) and 1 W10871221 (HARNESS ) and 1 WPW10348269 (PUMP) and 1 WPW10705575 (SENSOR )"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for ice issues. Ran diagnostics icemaker making a really loud noise while running through a harvest,removed cover found plastic mold bent,ordering a new icemaker; ordrng 1 W10873791 (Icemaker)"
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer with lid problem. Upon inspection I found the lower left side of the lid is cracking and breaking at the hinge (see quick pic) I will need to order the hinges and lid for repair. Ordering lid (W11259006) left hinge (WP8563965) right hinge (WP8572974 ) office to R/S due to part availability. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
RANGE WHIRLPOOL KFDC558JSS00 "Arrived on site to replace rack and lp conversion kit, I replaced rack and instructed customer to have licensed plumber install conversion kit."
WASHER WHIRLPOOL MVWC565FW2 ArrIved onsite for washer that stopped mid cycle and has water in the basket. Upon inspection I confirmed the standing water. I tried putting the unit into diagnostics but I could not get the control to do anything. I replaced the control and was able to put the unit into diagnostics. I found the drain pump not responding when called for. I checked continuity at the drain pump harness and it showed open. I lifted the unit and found the drain pump wire had shorted and backed out of the connector. I repaired the connector and tested the unit again. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
RANGE WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for oven not coming on. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good unit heated to 350 no leaks present at this time job complete.
DISHWASHER WHIRLPOOL MDB8959SKZ Arrived on site to install drain pump to resolve broken drain pump. New pump broken into pieces in box. Need new drain pump.Reordered drain motor; ordrng 2 W11497943 (DRAIN PUMP)s
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace trim and handle for range. Replaced both parts and tested unit. Found all is functioning properly at this time.
OVEN WHIRLPOOL WOS92EC0AS03 Arrived on job for complaints of no power. Found fuse open. After replacement test operation.
OVEN WHIRLPOOL WOD51EC0HS01 And on site for oven fan blower code. Upon arrival customer informed that oven keeps showing fan speed code and that for a while when power cycled it would work. Checked for error codes and found fan speed code and control code. Will need to replace control. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
REFRIGERATOR GE GSL25IGXBLS Arrived on site for a refrigerator needing a previously diagnosed ice bin bucket upon arrival I installed a new bucket and is able to test and verify that it is now dispensing the iso correctly and efficiently. Call complete
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit showed error code F1E4. I placed the unit in diagnostics and it showed no error codes. I followed the tech sheet in testing the error code and found the 4903 replay open. I advised the customer of my findings and am ordering the main control and office to schedule return service. Upon return, I will replace the main control and both interlocks/switches. Unit left unplugged for safety.; ordrng 1 W10892389 (cntrl-elec)"
DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed parts to resolve unit going off program and blinking. Replaced control and console and retested. Unit is now working fully as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Broken icemaker ordering a new icemaker; ordrng 1 W10873791 (Icemaker)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for a refrigerator that is intermittently not cooling and will not change the settings. Customer advised that the unit will show the double line on the jazz board indicating that the unit is not cooling. He advised that if you unplug it and replug it back in sometimes it will work but that if its left that it will take anywhere from a few hours to over two days to come back on by itself. I called Techline and spoke to JK SR# 7729518292. He advised that based on the customers complaint, the only issue it could be is with the jazz board itself since its not responding to the customer input and is causing intermittent power failures. Replaced control and tested unit. Unit is now working as designed. Call complete."
WASHER WHIRLPOOL MVW6230HW0 Arrived on job for complaints of not starting. Found the striker broken again. Replaced striker and tested lock three times.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previously diagnosed parts. Uninstalled old sump and reinstalled new one. Tested unit and monitored for leak, no leak detected. Found drain pump making loud noise. Uninstalled drain pump and found small obstruction, cleared it and installed pump. Tested unit again and it functioned as designed. Installed new shield. Call complete."
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and found saved error code F1E1, ACU has failed. After replacing it ran a diagnostic cycle and it is now operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRT771REYM00 "Arrived on site for loud noise while dispensing water. Tested dispenser loud noise weak water flow,removed filter good water water flow,installed a new filter ran water dispenser unit working as designed.
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working. I spoke to the customer about what the unit has been doing. He stated he replaced the water valve and float switch already, and he could get then wash motor to run occasionally. I ran the unit through diagnostics and found the wash motor not pumping. I swapped in a new control to verify. I ran the unit through diagnostics cycle again and it worked as designed.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to unit for not heating. Found bad heating element. Replaced element, tested unit, unit was still not heating. Found bad timer, replaced timer. Tested unit, unit is now heating as designed. Verified with customer unit is now heating correctly. Job complete."
RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right and front left burners being to high. Found both simmer orifices on FR and FL burners were the wrong size. Customer had conversion kit, changed the simmer burner orifices to 50mm LP, unit tested good."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install the door trim, after installing, unit tested good."
RANGE HOTPOINT RGB628ET1WH Arrived onsite for range not baking. Upon arrival inspected igniter did not find damage. Inspected cooktop unit cooktop running as designed. Found that unit cavity thermostat read as OL. Ordering new cavity thermostat so unit will ignite. .; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB20K8 (CAVITY THERMOSTAT )
OVEN WHIRLPOOL WOC54EC0AS02 Arrived on site to diagnose an oven that is not holding temperature. Tested unit and found all elements fully functional. Control board is not registering temperature properly causing baking issues. Replaced control and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL wdf510paysa "Arrived onsite for dishwasher not heating. Upon inspection found heating element broken. Replaced element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Cannot start dishwasher. Also, the control panel is not working well as it displays the wrong cycle lights. Placed in diagnostics and got F9E1. Sump and motor will need to be replaced due to faulty diverter. Returning with all parts. The UI LEDs are not lighting up as designed. UI will need replacement. Office will call customer once parts arrive. ; ordrng 1 W10917110 (pump&motor) and 1 WPW10526114 (panel)"
DISHWASHER KITCHENAID KUDI01FLSS6 Arrived on site for dishwasher with unit not starting. Upon further inspection I found that the units buttons all functioned and led lights lit up. I gained access to door latch and found the latch was not allowing the switches to close and allow the unit to start. I ohmd out switches and both ohmd out good. Installed new latch and unit functioned as designed. Also found door on u it to filament down once opened. Found spring had broken off of door allowing this to happen. Ordering link kit to install and fix. ; ordrng 1 8194001 (LINK KIT)
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with water fill. As well as ice box cooling. Temperature in FC and RC are good. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10815476 (tube-water) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater), states that autho needed"
COOKTOP KITCHENAID KGCC566RBL07 Arrived on site for a cooktop that would not ignite right away on the left front burner. And work area. Tested unit and confirmed customers complaint. Replaced burner head and tested unit. Unit is working as designed. Call complete.
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for dishwasher humming noise and rack issues. Tested and inspected unit and found humming due to installation, cabinet that unit is in is low. So when installed unit is so low motor is against the ground making it vibrate and can not be adjusted up due to cabinet and countertop. Instructed customer on this. Found rack issues due to failed adjuster clip. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
REFRIGERATOR GE GSE25GSHJCSS "Arrived onsite for the refrigerator freezer evaporator frozen solid and not cooling. During installation of parts that were ordered found that the defrost heater is no good. It OHMED out bad. Will need to replace defrost heater and all other parts ordered. Ordering parts and office to schedule ; ordrng 1 WR51X10055 (Defrost heater) and 1 Authorization (Authorization needed for repair), states that autho needed"
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived onsite for repeat evap frosting over in fresh food. and spoke with Bruce with techline. SR#7729520128 Service pointer #w11092686Ordering evap cover and evap harness. Ordering customer defrost prior to repair. Techline recommendation of following through steps of service pointer. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (cover-evap)
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced actuator and tested unit. Unit began to spin and agitate as designed when putting unit into a manual test. Call complete.
DISHWASHER WHIRLPOOL WDF590SAJM0 "Refer complaint about heating element back to whirlpool. Arrived on site and found upper rack adjusters are broken. They will need to be replaced in order to correct issue. Customer also has a complaint that heating element is not working, ran a diagnostic cycle and did not find any saved error codes. At the end of the diagnostic cycle showed customer that heating element is on and took a short video and sent it to CS. . Ordering adjusters 7729514712; ordrng 2 W10712395 (Adjuster)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster)s"
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (no/long fill) and F5 E2 (lid lock fault) error codes. Tested unit in a manual fill test and found cold water valve not allowing water in. Tested lid lock and found Medlock seemingly working OK. Went ahead and replaced both parts to make sure customer was good. Tested unit and unit is now working as designed. Call complete.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for unit making a noise. Looked at unit. Unit was stuck in drain mode. Couldnt replace control, was sent with wrong control. Re ordered control. Rescheduled with customer. No leaks at this time. Job complete ; ordrng 1 W11116592 (cntrl-elec)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating properly. I inspected the unit and work area.I found the oven hot and just used. I entered diagnostics and found fault code f6e4 UI to control state. I gained access to the appliance manager and verified everything is plugged in correctly. I checked resistance to the bake broil and oven sensor, all are testing with in range. I am ordering the appliance manager and the console according to tech sheet to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit not heating during bake. Upon arrival found that unit was intermittently heating. Could hear control bake relay clicking and chattering on occasion. Ordering control .; ordrng 1 W11261167 (CONTROL )
RANGE GE JBP66SM3SS Arrived to install previously ordered parts. Removed and replaced the element and infinite switch.Reassembled and unit tested as designed.Job completed
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to inspect dishwasher with extremely long running time. Ran dishwasher and diagnostics to reset the control. Unit now operates as designed. No leaks detected at time of service. Job completed. Customer satisfied
WASHER MAYTAG MVWB835DC4 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and found there is no water flowing from the cold water valve. Sound cold water tap/source behind washer is off. After turning it on washer is now able to complete a diagnostic cycle and its working properly. A week prior apartment maintenance was looking for a leak and left The cold water valve turned off.
VENTHOOD WHIRLPOOL KVWC956JSS0
OVEN LG LRG3193ST/00 Arrived on site to test unit for not heating. Test unit and found bad igniter.
DRYER AMANA NED4655EW1 Arrived on job to replace previously diagnosed parts. Found the cutoff switch not working properly. Replaced cutoff and test.
DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site and sound garbage disposal motor is not turning, replaced it with a new one and insured is operating properly, job complete"