Service History 46 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Temple, TX 76504

Robert

Job Details: 02/19/2025

WTW7500GW0 Arrived on site for a lid not closing completely. On arrival verified issue uploaded phot of the defective lid. Replaced lid then i ran diagnostic i got a error code of F5E3 lid not closing. Tested product in customer mode product works as it's designed no water leaks visible from main water supply.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Buda, TX 78610

Tim M

Job Details: 02/19/2025

"Arrived on site to test unit for noise during spin. Tested unit, when in a spin a high pitched noise originating from the gear case was present. Unit will need a new gear case, splutch, actuator and belt. Replaced gearcase (W11454741), splutch (W10721967), actuator (W10913953) and belt (WPW10006384). Tested unit, all components are properly engaging and noise has been eliminated. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG RANGE

Model MER7700LZ3

Near Temple, TX 76502

Robert

Job Details: 02/19/2025

MER7700LZ3 Arrived on site for a range burners not working. On arrival I found product powers on but no heat at all. Further inspection found power cord has been burned i uploaded photo. I will be ordering main wireharness and terminal block and rescheduleing 2/24/25 . Client said they are purchasing their own power cord. Returning parts just in case needed. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11750758 (Wireharness main)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Buda, TX 78610

Tim M

Job Details: 02/19/2025

"Arrived on site to test unit for no operation. Upon arrival customer stated when clicking the start button, you can hear the motor hum but it does not tumble. Verified issue, drum is not tumbling and motor shuts off when start button is released. Hand spun the drum and noticed a lot of resistance. Gained access to internal components, all look in good shape. Inspected blower wheel housing, found a dead bird entangled in the blower wheel fins causing the motor to not be able to spin the blower wheel. Took photos and removed bird. Cleaned the housing with Lysol and reinstalled wheel. Reassembled unit and tested, unit is now running as designed, no parts installed, job complete."

We serviced a

JENN-AIR OVEN

Model JMW2427LL02

Near Marble Falls, TX 78654

Lou

Job Details: 02/19/2025

"Arrived on site to inspect microwave wall oven combo with the microwave door not closing. Upon further inspection, the customer demonstrated opening and closing the microwave door and found the customer is gently closing the door and it's not fully engaging the door switch. I demonstrated to the customer how the unit door should close in a slamming motion, which is how the manufacturer describes allowing the door to close in order to engage the switches properly. I tested the unit and it is operating as designed. The customer advised that, out of nowhere, the unit will chime as if it has turned off. I could not duplicate the complaint and recommended that the customer monitor the unit and if it continues to operate without them pressing any keys to call it in for service. Unit is currently operating as designed, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT104TFDW03

Near Bastrop, TX 78602

Matthew

Job Details: 02/19/2025

"Arrived on site to complete sealed system repair. Tapped system and unit was still pressurized. Proceeded to replace compressor dryer, an access valve. Checked for leaks and found none. Pulled vacuum and held. Charged per spec anc tested. Unit is now functioning properly. Customer we'll monitor. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dripping Springs, TX 78620

Tim M

Job Details: 02/19/2025

"Arrived on site to test unit for not cooling. Upon arrival customer stated 5 out of 7 days, when FC is opened in the morning there is condensation buildup throughout the unit. Also will lose cooling, but then cooling will return and it sounds like compressor does not kick off. Inspected unit, found evaporator coil has an ideal frost pattern. When evaporator fan engaged it would start pulsing. Replaced evap fan motor (WP2315549), evap fan now engages properly. As precautionary replaced control (W11558182). Inspected chassis to liner and found large gapping causing warm air to leak into the FC causes FC to condensate and compressor to run constantly. Sealed all chassis to liner gaps in the FC and RC. Air leaks have been eliminated. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LTAXVL00

Near Hutto, TX 78634

David Z

Job Details: 02/19/2025

"Arrived on site to diagnose refrigerator losing cool aje not dispensing ice or water. Tested dispenser panel and found panel was locked. Unlocked panel and ran. Found paddles working properly. I did find the unit was not cooling. Fans were off and compressor was off, indicating a likely failure in the defrost control or the thermostat. I smacked the panel and compressor came on. I replaced the defrost control and thermostat to resolve, since i also saw a little black soot under both parts. Tested unit and verified cooling present and working as designed. Parts used - WPW10366605, WP2315562."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS4

Near Austin, TX 78703

Scott

Job Details: 02/19/2025

Arrived on site for range not working . Burners and oven are not heating . Ran voltage checks at terminal block and found range is only getting one leg of voltage . Advised customer to have electrican look at outlet and breaker. No parts installed . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78737

Brandon

Job Details: 02/19/2025

"Arrived on site for customer complaint of unit making noise. Found failed damper, I replaced damper. U it tested good. Part used wpw10479155"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS4

Near Seguin, TX 78155

Andrey

Job Details: 02/19/2025

"Arrived on site to test unit for broken cooktop, tested unit found that there is no damage to the glass and the flaking that the customer was referring to was burnt on sugers or oils and are easily removed with a razor blade, advised customer to get a good cleaner and all that will come off, at this time unit is functioning as designed job complete no parts installed"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Pflugerville, TX 78660

David Z

Job Details: 02/19/2025

"Arrived on site to diagnose microwave making noise. On arrival customer said that unit blower works fine, but makes a noise when its running. Tested the unit and found that when blower speed is reduced you can hear an electro/mechanical noise present, but is not overly loud. Called techline and discussed noise with them. Tech line reports noise is working as designed as it's adding resistance to the motor and tone will change, and this is normal. Customer said noise had been there from the beginning as well. Ran unit through function checks as well and replaced diode due to transformer wire touching and slightly arcing to it. Unit working as designed at this time. Parts used - W11256462."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Temple, TX 76502

Robert

Job Details: 02/19/2025

MVW4505MW1 Arrived on site for a washer not starting cycle. On arrival verified issue i found a broken lower wire harness. I replaced lower wire harness and ran diagnostic found error code F5E1 a fault latch. I replaced latch and calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78759

Andrew R

Job Details: 02/19/2025

Arrived onsite for unit making loud banging. I found the suspension to be stretched causing the basket to hit the side of the washer making the noise. The suspension is bad and when I inspected the tub ring I found damage to be present due to the banging. No gearcase oilsighted at time of service. Will need to order the suspension and tub ring. Office will need to RS as the tub ring is showing out of stock. Ordering W11130362 Suspension and W10849477 Tub ring. No leaks present; ordrng 1 W11130362 (Suspension) and 1 W10849477 (Tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78724

Joe Z

Job Details: 02/19/2025

Arrived on site to replace dented door. Upon arrival. Replaced RC door LW10913407 and nameplate. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Marble Falls, TX 78654

Lou

Job Details: 02/19/2025

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and is getting water. Inspected behind the toeplate and found no issues. No parts installed and no water leaks observed during service, job completed. No one available to sign for receipt."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near New Braunfels, TX 78130

Andrey

Job Details: 02/19/2025

"Arrived on site to replace previously diagnosed external drain pump, replaced and tested, unit is now running as designed no leaks detected job complete installed W11539855"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS6

Near Seguin, TX 78155

Andrey

Job Details: 02/19/2025

"Arrived on site to test unit for damaged glass, tested unit found out glass broken, replaced and tested unit is now functioning as designed job complete installed WPW10634271"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Cottonwood Shores, TX 78657

Lou

Job Details: 02/19/2025

"Arrived on site to inspect dishwasher control panel not working. Upon further inspection, the customer advised that the start button doesn't work. I attempted to test the unit and f9und the start button would not function to allow me to scroll through testing. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed. W11683480"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEW

Near Austin, TX 78704

Luis

Job Details: 02/19/2025

"Arrived on site for water leaking. Diagmosed a frozen drain,found obstruction in drain,cleared obstruction checked water flow good."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Marble Falls, TX 78654

Lou

Job Details: 02/19/2025

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and based off previous notes, I removed and replaced the drain pump and main control and went to calibrate the unit it and found the UI failed. When I went to replace the UI, I found that I only had the fascia which does not come with the user interface control. I researched the parts and found it to be separate. I advised the customer of the issue and am ordering the UI and scheduled return service for 02/24/25. I will return with all prescr3ened parts not used today. RETURNING TECH TO INSTALL THE UI AND CALIBRATE THE UNIT BEFORE TESTING IN DIAGNOSTICS. Unit left unplugged for safety. W11627517, W10876600; ordrng 1 W11627516 (UI)"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Spicewood, TX 78669

Brandon

Job Details: 02/19/2025

"Arrived on site for customer complaint of unit not producing ice. Found no power getting to water valve in diagnostic test. I disconnected recirculating pump and ran diagnostic test again, found no power getting to pump. Ordering control, and harness. Customer not available the 26th of Feb or the 5th of March. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC2

Near Temple, TX 76502

Robert

Job Details: 02/19/2025

"MVW7232HC2 Arrived on site for a washer that is off balance. On arrival, the client confirmed issue washer was off balance when I arrived. I checked the suspension they are in great condition. Checked for any error codes none came up.looked understand product everything looks great except right back leg was extended way too much . I adjusted both back legs evenly. I calibrated product and ran diagnostic mode product working as its designed. I ran product in customer mode under spin and drain only product works as it's designed. When I arrived I did notice client had only one towel in the basket washed . Recommend to client to wash more then one item because that can throw it off balance. No parts installed today."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS02

Near McGregor, TX 76657

Sterling

Job Details: 02/19/2025

On arrival Verified complaint of unit making thin ice on first inspection of the unit found that the unit had poor water flow. Remove water filter and water flow improved. Ran diag cycle and confirmed that the unit is now functioning correctly. All components are activating as they should. Ran normal cycle and confirmed that the unit is now filling and making ice as it should. Advised customers they need to replace their water filter. job complete no parts installed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gatesville, TX 76528

Sterling

Job Details: 02/19/2025

"On a rival verify complaint of the union going off-balance, the visual inspection of the unit shows that the tub is wobbling attempted to love a unit and was unsuccessful. Suspensions are good. Visual inspection of the gear case shows. No signs of oil, leaking or issues with the shaft.Spludge, belt and all underside components are all in good condition. Remove agitator and attempted to reseet. Hub tub still wobbles ordering hub to return. OrderingW10528947 reschedule for 2/26; ordrng 1 W10528947 (Hub)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWB2

Near Austin, TX 78732

Scott

Job Details: 02/19/2025

Arrived on site for dishwasher still randomly shutting off . Found micro switch on latch assembly randomly not working . Replaced latch with truck stock W10077360. Ran diagnostics all checking normal. No water leaks detected at time of service. Land lord not on hand to sign ticket .

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Bastrop, TX 78602

Matthew

Job Details: 02/19/2025

Arrived onsite for unit making noise during high speed. Found filters clogged with oil. Also found oil accumulating on fan assembly. Ran fan without filters and no noise. Recommended customer clean filters for better airflow and to improve suction from fan. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Kyle, TX 78640

Luis

Job Details: 02/19/2025

"Arrived on site for water leaking. Turned on water source,ran water dispenser and ran icemaker fill test no traces of leaks,checked back of refrigerator no traces of leaks."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, TX 78641

Daniel A

Job Details: 02/19/2025

"Arrived on site to install previously diagnosed and ordered parts. I installed the fuses and the interlocks and tested the unit. The unit blew one fuse still. I checked the inverter and found that it had been shorted. I replaced the fuse again and the inverter and verified that the magnetron is in good condition. I tested the microwave, and it is now operating as designed. W10915651 W11325604 W11356970 W11188752 WPW10017410"

We serviced a

WHIRLPOOL DRYER

Model WED95HEDC0

Near Austin, TX 78746

Tim M

Job Details: 02/19/2025

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes noise during spin. Gained access to internal components and found failed roller bearings. Replaced roller bearings, belt and pulley wheel using the repair kit (4392067). Tested unit, noise has been eliminated and unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF5333PW02

Near Driftwood, TX 78619

Tim M

Job Details: 02/19/2025

"Arrived on site to test unit for frosting in the FC. Upon arrival customer presented issue, FC gasket has a gap and is not sealing properly causing frost to build up in the FC. Used heat gun to form gasket to the frame. Sealed chassis to liner gap with silicone (W10841140). Inspected gaskets, all are now sealing properly. Advised customer to leave FC door closed to allow proper forming to the frame. Unit is now functioning as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Round Rock, TX 78665

Justin

Job Details: 02/19/2025

Arrived on site for unit not powering on. Upon arrival customer had stated they had a community power outage a week ago. Unit was running when outage happened and tripped breaker. Customer had thought her dryer breaker was located in her garage with all the 120v breaker. Explained to customer unit that operates on 240v will be located in breaker box on the side of the hs. Checked breaker outside and found dryer breaker tripped. Turned breaker back on and tested. Unit is functioning properly and as designed to. No parts used job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Georgetown, TX 78628

Tyler

Job Details: 02/19/2025

Arrived on site for dishwasher starting on its own. on arrival confirmed issue and found f2e1 in diagnostic(code is stuck key failure but it's not labeled in techsheet). Replaced control w11683481 control. Found un8t working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Tyler

Job Details: 02/19/2025

Arrived on site for washer in drain loop. On arrival found pressure switch in control had failed and pu p was at 19.4 ohms. Replaced control w11607637 and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Round Rock, TX 78665

Justin

Job Details: 02/19/2025

Arrived on site to replace dryer door. Door had a scratch in it . Replaced door and tested unit is functioning properly and as designed to job completed. Parts used 11449081

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78626

Tyler

Job Details: 02/19/2025

Arrived onsite for dryer over heating g and not fully drying cloths. On arrival confirmed issue and found motor windings are failing and I replaced motor and blower wheel. Found dryer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Georgetown, TX 78633

Tyler

Job Details: 02/19/2025

Arrived on site for washer not starting. On arrival i found f9e1 in diagnostic. Found broken harness and replaced harness w11643701. Found washer working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Wesley

Job Details: 02/19/2025

"Arrived onsite and found unit operating with clogged drain line. Repaired by clearing drain and prescribing preventative maintenance. Replaced missing rack stops. Unit is now operating as designed. WPW10082861 x2; ordrng 2 WPW10082861 (Rack stop (WP REPLENISH))s, used 2 WPW10082861 ( Rack stop) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Pflugerville, TX 78660

David Z

Job Details: 02/19/2025

"Arrived on site to diagnose washer making noise in spin. Plugged in unit and found drain pump is running nonstop as soon as it's plugged in, and does not sound healthy. Ordering control / drain pump to resolve. Basket has no issues spinning, noise is the drain pump. Office to schedule when we have both parts. ; ordrng 1 W11603811 (Control) and 1 W10919003 (Drain Pump)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Pflugerville, TX 78660

David Z

Job Details: 02/19/2025

"Arrived on site to diagnose washer with unresponsive start button. Found unit blinking a no drain error code, and had water in it. Examined under unit and found drain pump blue wire broken. Removed damaged wiring section and replaced with thicker gage wiring. Plugged in unit and verified draining properly. Once drained the unit allowed me to start proper cycles. Unit working as designed. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78727

Andrew R

Job Details: 02/19/2025

Arrived onsite for unit making loud thumping noise. I found the left front roller to be cause of the loud noise. I replaced all 4 rollers and idler roller using repair kit provided. I tested the unit and it is now sounding as designed. Call complete. Installed 4392067 Repair Kit.

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Jonestown, TX 78645

Daniel A

Job Details: 02/19/2025

"Arrived on site to inpsect oven tripping the breaker. Upon further inspection, I replaced both controls and performed a burn off procedure by removing the ground and setting the oven to the highest temp and running for 30 minutes. The house was vacant, so there was no one present to complete the additional 2 hrs of burn off. I tested the oven and the oven was no longer tripping the breaker and operating as designed. W11598200 W11448962 No one present to sign"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, TX 78724

Joe Z

Job Details: 02/19/2025

"Arrived on site for tripping breaker. Upon arrival, test unit and found unit tripping breaker during preheat. Test polarity at terminal block both at idle and during call for bake. Get 121 from L1 and L2 and 242 from L1-L2. Test N-G and get zero.. Test amp draw on elements and get 14 amp draw from broil and 10 amp draw from bake. Also inspected harness and is good.. Contacted Techline and spoke with Chris . Explained issue of tripping breaker and all electrical test that were done. Replaced control W11707168, bake element W11182108, and broil element W108566603. SR# 7740986633. Unit preheated to 500 and did not trip breaker. Allowed unit to operate for 40 minutes to ensure moisture burn-off from elements. Unit is operating as designed. If issue persist, recommend having breaker replaced. Contacted SAFTEY team and spoke with Christina. Explained all that was done. Notes were updated. MfrRef # 7740952571 Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78727

Andrew R

Job Details: 02/19/2025

"Arrived onsite for unit not advancing cycles, stays on sense. I found the unit door latch to be acting intermittent which will not start the cycle if the door doesn't latch. I replaced the latch and tested unit. Unit is now starting cycles and operating as designed. No leaks present. Call complete. Installed W11307244 LID LOCK ASSY."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS27CXMS2

Near Bee Cave, TX 78738

Brandon

Job Details: 02/19/2025

"Arrived on site for customer complaint of ice clumping, found weak water pressure, found filter needed replacing. Freezer temp -3 rc 39 ice maker section 12 degree. She had a filter, I replaced filter, unit tested good. Also instructed customer to clean condenser coils every year."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL1

Near Marble Falls, TX 78654

Lou

Job Details: 02/19/2025

"Arrived on site to inspect dishwasher tilting forward when the door is opened. Upon further inspection, I found the unit not properly installed and the back of the unit will raise up when opening the door fully. I attempted to adjust the unit and pulled it out onto my floor protector and adjusted the back leveling feet then placed it back in its space and adjusted the front leveling feet and mounted the unit to the cabinets. I retested the unit with the door opened and it continued to tilt forward, but not as bad as before. I found the tub insulation wrap is missing and the toepkate insulation is missing as well. I advised the customer of this and they advised they have contacted their builder and will have the installers replace the missing insulation. I advised that the gap between the top of the dishwasher tub to the bottom of the countertop is too wide which is why the unit rear is tilting upward. Customer advised they would have the installers look at it and see what can be done. Unit is operating as designed and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ5

Near Austin, TX 78701

James K

Job Details: 02/19/2025

"WEE750H0HZ5 Unit 4008 Arrived on site for both top and bottom handle faulty. Upon arrival, proceeded to replace W11107877 top and bottom handles. Tested unit and now unit is functioning as designed."

We serviced a

MAYTAG WASHER

Model MFW9800TK0

Near Austin, TX 78723

Joe Z

Job Details: 02/19/2025

Arrived on site for control lock light remains on. Found someone accidentally locked control and did not realize. I pressed the control lock button for 3 seconds to unlock. Unit indeed unlocked. Customer was able to start a load of laundry. Unit is operating as designed. No leaks present. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ5

Near Austin, TX 78701

James K

Job Details: 02/19/2025

"WEE750H0HZ5 Unit 3908 Arrived on site for top and bottom handles faulty. Upon arrival, found 1 of the handles received damaged in box. Ordering another W11107877 handle. New construction downtown. Office to reschedule ; ordrng 1 W11107877 (Handle)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78732

Scott

Job Details: 02/19/2025

"Arrived on site for washer still shutting off and or starting bye its self . Ran diagnostics 10-3, 2-1,5-1 error codes found . Unit passed test wash . Got 10-3 error code at end of diagnostics. Found moisture building up on vent fan . Ordering vent , recommend replacing controls due to moisture buildup up in inner door . No water leaks detected at time of service return 2/28 . ; ordrng 1 W11682810 (Vent)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Austin, TX 78732

Scott

Job Details: 02/19/2025

"Arrived on site ,replaced vent and outer panel with UI W11649995, W11625194. Ran dianostics test . All buttons are functioning . Ran test wash . All checked normal, buttons are responding properly. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Cedar Creek, TX 78612

Matthew

Job Details: 02/19/2025

"Arrived onsite for range with gas smell. Customer stated that the odor was during use of oven and recently with the cooktop. On arrival gas supply was not turned off. No signs of leak while idle. Tested cootop and oven and no red flags suggesting a leak of improper burn of gas. Flame Length, color and consistency were good. Customer also has carbon monoxide detectors installed and are not triggering. Unit is functioning properly. Documented with safety team SR#7740937356."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrew

Job Details: 02/19/2025

Arrived on site to test unit for not drying properly. Found element engaging properly. Air flow to unit is restricted. Advised customer to have maintenance clear venting prior to using unit. Showed customer when lint screen removed unit is pushing lint and air out when suction should be present. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrew

Job Details: 02/19/2025

Arrived on site to test unit for not drying properly. Found air flow was restricted. Showed customer exterior vent was full of lint. Customer pulled lint out and unit is now venting properly. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Waco, TX 76708

Jonathan M

Job Details: 02/18/2025

Arrived on site for a microwave that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the machine grumbles as the turn plate is moving and they're noticing that this microwave does not heat as well as previous microwaves. I tested the unit by heating up a cup of water. I found the machine adequately heating the water inside of the microwave but did confirm the customers' complaint of loud noises coming from the roller supports. Ordering the roller support and will return with the rest of the parts sent with me. The office will need to contact the customer about a return date due to limited parts availability. No parts were installed; ordrng 1 W11252182 (Turn table ring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Manor, TX 78653

Matthew

Job Details: 02/18/2025

Arrived onsite for customer concerns on use and maintenance. Instructed customer on use and care including cleaning and maintaining filter cleanout. Unit is functioning properly. Job complete . Was onsite for second appliance. Customer signed ticket 439465.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW

Near Elgin, TX 78621

Joe Z

Job Details: 02/18/2025

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Ran vent test and failed. Disconnected hose from unit and vent test passed. Found high limit thermostat has failed. The clogged vent caused element to overheat causing the thermostat to fail. Replaced thermostat 279816 and test unit. Monitored unit on time dry and observed neat cycling correctly. Unit is operating as designed. Advised customer to have venting under home cleaned. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Leander, TX 78641

Miguel

Job Details: 02/18/2025

Arrived on site for washing machine just filling and draining. Doesn't do anything else. Entered diagnostics. Found no stored errors. All components pass test. Blew through pressure hose to make sure it was not kinked or clogged. Replaced control since it controls water levels. W11621180

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Round Rock, TX 78664

Justin

Job Details: 02/18/2025

"Arrived on-site for unit timer, not spinning.. Upon inspection found timers, rod stripped not allowing knob to turn correctly. Replaced timer and knob and tested unit unit is now functioning properly and as designed to. Parts used w11685947"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Buchanan Dam, TX 78609

Wesley

Job Details: 02/18/2025

Arrivednonsite for concern about the load and go feature not working and tested. Found unit is dispensing the detergent properly all checks good. Demonstrated operating to Mr. while onsite. No parts.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Round Rock, TX 78665

Justin

Job Details: 02/18/2025

Arrived on site fo4 unit not turning on. Upon arrival customer told me unit keeps tripping breaker. Checked for error codes none error cod3s displayed at this time. Checked voltage L1 120 L2 120 across board 240 voltage checks out good. Inspected terminal block to ensure no loose connection. Checked ventilation air flow unit has restrictions recommended a external ventilation cleaning. Ran unit could not duplicate tripping breaker. Recommended both external vent cleaning and to have builder replace breaker. No parts used job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78757

Scott

Job Details: 02/18/2025

"Arrived on site for fridge not cooling properly . Found evap still encased in ice . Defrosted evap out . Heater is working getting correct voltage . Restiance on thermistor reading lower then normal(2.1k) . Replaced,thermistor WPW10384183. Fan and dampner are working correctly. Nomwater leaks detected at time of service. Maintenance is not on hand to sign ticket . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Belton, TX 76513

Sterling

Job Details: 02/18/2025

"On arrival verified complaint of unit taking too long to dry and lint not been collected on lint filter. On inspection found no issues with the vent being crushed. Run air only cycle with vent tester and found that the unit failed to vent correctly. Remove the vent from the unit, then isolated the unit reran vent test and found that it now passed completely. Advise customer of the need to clean the wall Vent confirmed using time dry cycle that the unit is Heating correctly job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Austin, TX 78724

James K

Job Details: 02/18/2025

"WRF535SWHZ12 Arrived on site for FC having frost. Upon arrival, found sheets of ice stuck on the FC door switch and frost build up on the left rail. Suspected ice maker fill tube to cause splashing effect so tested ice maker and fill was good. Customer mentioned a lot of moisture will occur on the mullion. Informed customer to turn on humidity control and monitor mullion for any moisture. Customer agreed. Cleaned all ice buildup in FC. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78724

James K

Job Details: 02/18/2025

"WDT730HAMZ0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11649982 tub and W11725437 gasket. Ran diagnostics and passes with no issues. Unit is functioning as designed. No water leaks detected at this time"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near Lakeway, TX 78734

Luis

Job Details: 02/18/2025

"Arrived on site for no ice. Loud noise while icemkaer running,replaced defective icemaker ran harvest passed icemaker filled with water. W11692144; used 1 W11692144 (Icemaker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78754

James K

Job Details: 02/18/2025

"WRS321SDHZ11 Arrived on site for unit tripping breaker. Upon arrival, plugged in unit and unit immediately tripped after 3 seconds. Proceeded to disconnect all loads from control board and found unit did not trip breaker when disconnecting P2. Proceeded to replace W11650660 heater. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Vacant unit. No one available to sign."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78724

Leonardo

Job Details: 02/18/2025

Arrived on site to replace interlocks and fuses. Replaced allParts test unit and unit gate good job complete. W11707984x2 W11551558. W11551761

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near Georgetown, TX 78626

Lou

Job Details: 02/18/2025

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit in defrost mode and I cycled power to the unit and placed it in diagnostics. I tested the evap fan motor and found it very loud and making a vibration noise. I gained access to the evap fan motor and attempted to adjust the fan, motor and bracket and nothing changed. I removed and the fan motor and reassembled the unit and retested and unit is operating as designed and much quieter. No water leaks observed during service, job completed. No one available to sign for receipt/vacant new build. WP2315549"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Round Rock, TX 78665

Justin

Job Details: 02/18/2025

Arrived on site for unit not turning on. Upon inspection found tripped breaker. Switched breaker back on unit turned on. Switched breaker back off to inspect terminal block found L1 connection a little loose tightened connection and tested again. Unit is functioning properly and as designed to . No parts used job completed

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Leander, TX 78641

Daniel A

Job Details: 02/18/2025

"Arrived on site to inpsect cooktop leaking gas. Upon further inspection, I turned the gas supply on the cooktop and began testing with the gas tester. I checked all connections and each valve and burner and detected a leak while the cooktop was in standby on the left rear, left front, and left front burners. I am ordering the valves for left front, right front and right rear. W11702872, W11703063 x2. Office to schedule return service. I have left the gas supply off. ; ordrng 1 W11702872 (Left front valve) and 1 W11703063 (Right front valve) and 1 W11703063 (Right rear valve)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Kingsland, TX 78639

Wesley

Job Details: 02/18/2025

Arrived onsite and addressed concerns with the washer being noisy. Tested and determined the washer is operating properly but the dryer is causing the vibration noise due to cabinet damage. Advised customer 9n findigns. No parts.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0Js3

Near Pflugerville, TX 78660

Andrew R

Job Details: 02/18/2025

Arrived onsite for range rf burner not working. I found the infinite switch burned up and element not heating. I replaced the switch and on light turned off. Cooktop hot was still on. I replaced the heating element as it was showing open. After replacing both parts unit is working as designed. Call complete. Installed Wp3149400 RF SWITCH AND W11047722 RF ELEMENT.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Austin, TX 78754

James K

Job Details: 02/18/2025

"WRT549SZDM05 Arrived on site for condensation inside RC. Upon arrival, confirmed issue and found gasket incomplete (pictures attached). Applied heat to gasket and corrected gaskets. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF3436RZ00

Near Round Rock, TX 78681

Daniel A

Job Details: 02/18/2025

"Arrived on site to inspect refrigerator that accumulated frost in the freezer. Upon further inspection, the customer advised that a couple of days after purchasing the refrigerator and having it installed, she noticed some frost in the freezer and condensation on top of the FC gasket. After a week or so, this problem resolved on its own. Upon inspection inspecting further, I checked the state of the FC gasket and slides. The gasket is sealing properly with no gaps or deformities. The slides are operating properly with no issues. There is no frost present anymore in the freezer. I also found that the refrigerator was not set up correctly and needed to be leveled to have the stabilizing feet lowered. I informed the customer that brand new gasket most likely needed some time to form to the frame of the fridge and after a week of operating the fridge the gasket formed on its own and formed from the suction created by the freezer. The unit is now level and all in good working order. No parts needed. No water leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Elgin, TX 78621

Joe Z

Job Details: 02/18/2025

"Arrived on site for smells like lighter fluid. Upon arrival, inspected unit. There are no gas leaks and flames are nice and blue. I believe the smell is from the new metals that are burning off. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Temple, TX 76502

Robert

Job Details: 02/18/2025

MVWB855DC3 Arrived on site from previous visit to install parts. On arrival I installed main control and lid lock issues calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, TX 78644

Andrey

Job Details: 02/18/2025

"Arrived on site to test unit for gas smell, tested unit found top burner are burning good but noticed air flow throughout the house causing flames to get distorted advised customer to close out all vents in ceiling that are pointed at the range, tested onen and found excessive gas smell do to inefficient burn, called safety to document, got authorization to continue with repair W1DFU91WPL1, adjusted and tested, unit is now running as designed no leaks detected job complete no part's installed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Sterling

Job Details: 02/18/2025

"Upon arrival verified complaint of unit draining, constantly unit will need main control uninspection found main control ordered as the incorrect one found that the work order has multiple model numbers listed. And wrong model number was used to order main control corrected model number error. And ordered correct main control Ordering W11603810 reschedule for 2/24 per customer request; ordrng 1 W11603810 (Main control)"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Temple, TX 76501

Sterling

Job Details: 02/18/2025

On arrival verified complaint of broken glass on oven door. Inspection shows it is only the outer panel. Replaced outer panel and name plate. Took photo to quick pics of completed work. Job complete installed w11653626 and w11178521

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ09

Near Round Rock, TX 78665

Justin

Job Details: 02/18/2025

Arrived onsite for unit arching. Upon arrival inspected unit. Unit has level 2 cooking rack . Customer did inform me they do not use top rack while cooking. This will cause arch level 2 rack both need to be loaded while in use. Painted arch area to cover bare metal tested unit without rack in it. Unit is functioning properly and as designed to . Called safety and took pictures sr#7740935286

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Temple, TX 76502

Sterling

Job Details: 02/18/2025

On arrival verified complaint of unit not draining. Ran diag cycle and confirmed unit is taking too long to drain disconnect to drain pump filter and found multiple makeup removal cloths Stuck in the filter removed debris and replace filter ran diag cycle in filled unit with water. Then drained unit out. Confirm unit is now draining correctly.Job complete no parts installed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78739

Brandon

Job Details: 02/18/2025

"Arrived on site for customer complaint of unit not agitating. I ran diagnostic cycle found actuator not engaging properly. I replaced actuator and splutch, unit tested good. Parts used w11481722 w10721967"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Leander, TX 78641

Miguel

Job Details: 02/18/2025

Arrived on site for refrigerator not making any ice. Verified water works at dispenser. Confirmed ice tray is full. Reset power to icemaker. Cycled and icemamer completed cycle. Advised customer on icemaker reset. Working as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MED7020RF0

Near Burnet, TX 78611

Wesley

Job Details: 02/18/2025

"Arrived onsite and replaced the control and Ui together. Unit un-installed and unable to be tested. Advised customer on repair. W11754660, W11742740"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Copperas Cove, TX 76522

Robert

Job Details: 02/18/2025

"WFES3030RS0 Arrived on site for a range not reaching correct temperature. On arrival, I tested the thermal fuse part is working i tested bake and broil element,broil is working good bake element has failed . I replaced the bake element product is still not reaching correct temperature. I replaced control board as well set temperature to 500 and used my meter to test temperature. Product reached temperature and is reading correct temperature product works as it's designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Taylor, TX 76574

David Z

Job Details: 02/18/2025

"Arrived on site to follow up on sealed system repair. Tapped system and found pressure present. Evacuated system and removed compressor and drier. Installed new drier and Ran some nitrogen through and did not see any oil in the lines. Replaced compressor and pressure tested again. Found no leaks. Evacuated system and verified good vacuum. Charged to MFR spec 54g and tested. Verified compressor came on and unit started cooling as designed. Repair completed. Parts used - W11506635, WPW10143759, w11547313."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, TX 78640

Tim M

Job Details: 02/18/2025

"Arrived on site to replace previously diagnosed part. Replaced control (W11607637) and applied power to the unit, drain pump did not immediately engage. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hutto, TX 78634

Andrew R

Job Details: 02/18/2025

Arrived onsite for dryer not heating. I confirmed no heat present on unit. I checked the thermostat and heater and found the thermostat to be backfeeding indicating it has failed. Thermostat sent with me is incorrect for the model and will need to order the thermostat kit and return with heater. Replace heater and thermostat kit. Set for return 02/21/25. Ordering W10900067 Thermostat kit.; ordrng 1 W10900067 (Thermostat kit)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Round Rock, TX 78665

Justin

Job Details: 02/18/2025

"Arrived on-site for unit. Leaking unit is located in backyard under awning, completely covered from outside elements. Unit had flooded customer's house, which is why unit is located in the backyard. Was able to hook cold side with water hose and run drain line in the grass. Turned water on and started unit almost immediately water was leaking. Found hole in the outer tub. Took pictures and sent video to supervisor. Ordering parts office to reschedule ; ordrng 1 W10371566 (Outer tub) and 1 W11397111 (Wash plate) and 1 W11223765 (Bolt)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Buda, TX 78610

Tim M

Job Details: 02/18/2025

"Arrived on site to test unit for drum not spinning. Upon arrival customer stated unit will run and heat but the drum does not spin. Verified issue, can hear the motor running but drum not spinning. Gained access to internal components and found shredded belt and seized roller bearing. Replaced roller bearings, pulley wheel and belt using the repair kit (4392065) and tested unit, unit is now running as designed, job complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 02/18/2025

"Arrived on site to test unit for not starting, tested unit found broken door switch, replaced and tested unit is now running as designed job complete installed WPW10237959; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Temple, TX 76502

Sterling

Job Details: 02/18/2025

"On arrival, verify complaint of clean light flashing and unit draining constantly and beep. I found error code F8e 4. After speaking with customer about the load that happened prior to the error code found that the customer had put dishes into the dishwasher with dawn dish soap potentially causing studsing. On inspection, the unit found that the overfill switch was wet. And had activated, the error code cleared water from the overfill switch and ran diag test confirmed. No leaks found all components are activating correctly advised Customer of importance of not using dawn dish soap in dishwasher. Job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waco, TX 76710

Jonathan M

Job Details: 02/18/2025

"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer stated that since the previous technicians trip, the ice maker has continued to work, so they don't believe that there's any issue with that at the moment. I went ahead and replaced the door gasket and tested the unit. The unit is working and operating as designed. Call complete. W10830055."

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Austin, TX 78745

Brandon

Job Details: 02/18/2025

"Arrived on site to replace previously diagnosed parts. Upon further inspection, found control not reading the signal from actuator, as well as gearcase leaking oil. I'm ordering parts, but customer is going to call the manufacturer to see if he can get an extended warranty. ; ordrng 1 W11032871 (Relay) and 1 W11657965 (Control) and 1 W11261591 (Gearcase)"

We serviced a

KITCHENAID COOKTOP

Model KCES950KSS01

Near Temple, TX 76502

Sterling

Job Details: 02/18/2025

"On arrival verified complaint of unit not turning on any elements. On inspection found junction box voltage is L1to N 123vac, L2 to N 24. N to G 0. Voltage is incorrect and unable to activate elements. Customer signed incoming voltage voltage checklist was filled out. Job complete no parts installed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Manor, TX 78653

Matthew

Job Details: 02/18/2025

"Arrived onsite for unit not heating found that unit was taking two cycles to dry. Found bad reading from Hi limit, replaced. Upon further inspection found air flow restriction ran vent with unit disconnect from external vent & air increase also notice customer vent is 5' to 6' feet coiled behind unit recommended customer have builder inspect vent & shorten vent hose."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78727

Andrew R

Job Details: 02/18/2025

Arrived onsite for washer continuously draining. Found the unit plugged in and not draining. I tested the unit 3 times and operated as designed and didn't continue draining. Could not replicate the issue stated leading there to possibly be debris or a sudden bubble stuck in water pressure line. Unit is operating as designed. No leaks present. Call complete. No parts installed. Customer not onsite for signature.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Killeen, TX 76542

Robert

Job Details: 02/18/2025

KDTM354DSS5 Arrived on site from previous visit to install parts. On arrival I installed two drain hose tested product working as its designed no water leaks visible from main water supply. I uploaded photos of before and after.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Andrew R

Job Details: 02/18/2025

Arrived onsite for dishwasher not cleaning dishes. No errors stored. I found the unit to run as designed during testing mode and ran test cycle 3 times. Unit is operating as designed. I found the detergent that is being used to not have enzymes in ingredients. This is what's leaving food on the dishes as the enzymes are what breaks down the food particles. Customer will need to switch detergents for better results. Unit works as designed. No leaks present. Call complete. No parts installed.