Near San Marcos, TX 78666
Robert
Job Details: 04/15/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found the drawer leaks will need to order parts. ; ordrng 1 W11318755 (DRAWER )
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
DRYER MAYTAG MEDB855DC4 (KD)Arrived on site and tested operation found unit making a loud squealing noise. Checked the blower wheel found one of the retainer clips rubbing on wheel Removed clip and tested operation. Found unit working properly. Job complete.
Near Holland, TX 76534
Jonathan
Job Details: 04/15/2020
DRYER ROPER RED4516FW0 "Arrived on site for dryer that won’t turn off in a time cycle and won’t heat. Inspected unit and work area. Tested voltage at the wall and found 95 V going from L1 to L2. Tested voltage going from L1 to to ground and found 122.5 V. Check voltage going from L2 to ground and found 18.48 V. Tested fuse, element, high limit thermostat and thermal cut off. All tested good. I called Techline and spoke to Kevin SR# 7727590266. He advised I needed 240V going to the timer for the timer to advance, 120 for L1 and 120 from L2. He advised to make no repair and have the customer contact an electrician. Call complete."
Near , TX 78124
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect fridge for no ice production, upon inspection found the ice box fan was not spinning during operation, replaced ice box fan and retested, airflow returned to ice box. Complete"
Near Kyle, TX 78640
Robert
Job Details: 04/15/2020
RANGE WHIRLPOOL WFE515S0EB2 Arrived on job to replace control. After replacement test operation.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
REFRIGERATOR FRIGIDAIRE FRS3R5ESB4 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=26 & RC=46. Removed the evaporator cover and found a block of ice in the upper right corner of the evaporator. I quoted the customer $1,165.18 for service/labor and sealed system parts. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Scott
Job Details: 04/15/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse , ran diagnostics and found no error codes . Unit preheated normally. Job complete"
Near Austin, TX 78759
Luis
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for cooling complaint. At time of visit unit off due to core t temperature reached,freezer at 0° fresh food at 38° removed evaporator cover,good frost formation on evaporator. Per customer unit will work fine then in the morning temps high but will cool back down. Replaced main control,if problem continues will need fresh food thermistor W11438736"
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to inspect fridge for loud sounds, upon inspection found the evap fan hitting ice. Steamed out ice and checked defrost thermistor, no problems found. Customer stated upper area had freezing issues. Techs have installed upper and lower thermistor and Evaps Ordering control . Office to reschedule; ordrng 1 W10811363 (CONTROL )"
Near Georgetown, TX 78628
Wesley
Job Details: 04/15/2020
MICROWAVE KITCHENAID KMBP100ESS01 Arrived onsite and found that the unit will cool itself off after a long cook in accordance with its design. Explained to customer. Also was advised of door alignment issue causing door error. Corrected alignment. All checks good.
Near Georgetown, TX 78628
Wesley
Job Details: 04/15/2020
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite for uneven baking and not holding temp and found unit oven sensor out of range causing temp issues. Replaced oven sensor and calibrated. All checks good, advised customer on repair."
Near Kempner, TX 76539
Al
Job Details: 04/15/2020
WASHER GE GFW480SPK0RR "Arrived to inspect washer not drying.Confirmed there was still lots of water inside the unit that wouldn’t drain.There is no debris inside the pump, it is defective Office has parts ordered.Office to reschedule with customer.Needs more work.Unit will require a drain pump to complete the repair.Ordering WH23X10051; ordrng 1 WH23X10051 (DRAIN PUMP )"
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
WASHER MAYTAG MVWB855DC3 Arrived on site and tested operation found no error codes. Did hear clicking noise coming from gearcase Upon further inspection found the gearcase leaking oil. Removed gear case and installed new one. Tested operation and found unit working properly. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site to install previous diagnosed part. Gained access to the UI housing, and replaced with new UI. Reassembled unit and ran a test cycle. All operations tested good, no water leaks .
Near Georgetown, TX 78626
Cliff
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found main control shorted and not registering defrost sensor properly. Verified sensor and heater are good. Replaced main control and tested unit. Found all parts and components are fully functional. Customer will defrost refrigerator and has signed defrost waiver.
Near Austin, TX 78758
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite and installed fridge doors. All checks good.
Near Georgetown, TX 78628
Al
Job Details: 04/15/2020
DRYER MAYTAG MEDB835DW3 Arrived to inspect dryer check lint filter.Ran diagnostics test mode and unit tested as designed.Advised the customer the check lint filter light automatically comes on with powering the unit on.The warning light goes off when filter is removed and replaced.No error codes were found.Unit operates as designed.I called customer and advised her the unit is in excellent condition.No excessive lint buildup observed.Job complete
Near Georgetown, TX 78628
Al
Job Details: 04/15/2020
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer and dryer.Ran diagnostics test mode and washer had no error codes and ran diagnostics test mode without issues.Customer advised she uses AFFRESH as often as unit requires.All aspects of the unit work properlyAll water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to install previously diagnosed and ordered part. Due to the oven door gasket being torn, I remove and replaced the door gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Burnet, TX 78611
James
Job Details: 04/15/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Arrived on site and installed new gasket kit. Verified proper seal. Unit tests good. Job complete
Near Harker Heights, TX 76548
Jonathan
Job Details: 04/15/2020
DRYER WHIRLPOOL WED8000DW4 Arrived on site for dryer that’s making a scraping sound. Inspected unit and work area. Customer advised of the unit would run about 15 to 20 minutes before making a loud rattling sound. Tested unit and a normal cycle was unable to replicate the issue. Took apart front panel and found blower wheel cracked and rubbing against housing. Replaced blower wheel and tested unit unit is working as designed. Call complete.
Near Austin, TX 78733
Leonardo
Job Details: 04/15/2020
MICROWAVE FRIGIDAIRE FGMO3067UD Arrived on site to test unit for unit not turning on. Test fuse and fuse was good test cavity sensor and that test good found bad control board. Ordering new control board 5304518899 and new filter board 5304512523 office to reschedule ; ordrng 1 5304512523 (FILTER BOARD) and 1 5304518899 (MAIN CONTROL BOARD )
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived on site and found unit partially cooling. Installed new drier and evaporator. Vacuumed system to clear and charged with 4.8oz 134a. Also found drain line leaking water. Removed drain and found to be completely clogged. Cleared obstruction and tested operation. Unit tests good. Job complete
Near Austin, TX 78739
Luis
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for water line concern and ice issue. Advised customer visible bend on water line is normal due to line having to curve under cabinet. Found icemaker cut off during mid harvest. Power cycled refrigerator ran diagnostics ran harvest reset icemaker,ran fill test passed unit now working as designed."
Near Copperas Cove, TX 76522
Al
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to inspect refrigerator not cooling.Confirmed the complaint and checked the compressor.Compressor was running and cool.Checked evaporator and unit had NO frost pattern.All fans work. Completed SS checklist, called CS and unit will need a sealed system repair.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR )Office to reschedule with customer Called Whirlpool Tech line and spoke with STEVE SR# 7727593725; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10836706 (EVAPORATOR ) and 1 W10843121 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
Near New Braunfels, TX 78132
Robert
Job Details: 04/15/2020
FREEZER WHIRLPOOL WZF56R16DW00 Arrived on job for complaints of warm temperature. Tested and found heater good but sensor not.
Near Bastrop, TX 78602
Scott
Job Details: 04/15/2020
REFRIGERATOR BOSCH B20CS30SNS/01 "Arrived on site ,replaced ice maker . Tested IM ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not filling properly. Tested unit and found no mechanical failures at this time. Advised homeowner on new efficient design and best cycles and options to use for best results. No leaks were found at time of service.
Near Austin, TX 78757
David S
Job Details: 04/15/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site to install new bezels and knob. Cleaned the panel surface where the bezels will go. Used the guide mold and installed the new bezels. Installed the new knob. Tested burner operation, all tested good. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 04/15/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to install previous diagnosed parts. Powered unit off and gained access to the control panel. Removed damaged control panel and installed new. Powered unit back on and connected to WiFi. Would not connect to whirlpool app. Found control panel to be one for a microwave oven combo. When I delete the engineering digit I am ordering console part W11428579 to complete the repair. We had one in stock. I installed the new part, found to be correct part. Original was missed boxed. Connected unit to WiFi and whirlpool app. Unit operates as designed."
Near , TX 78619
Brandon
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly, found fresh food section evaporator covered in thick ice. Ordering fan motor with harness, evap cover, and controls. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11087438 (motor-evap) and 1 W11256332 (EVAP COVER ) and 1 WPW10624574 (cntrl-elec)"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect fridge for not cooling all parts of fridge, replaced evap fan and thermistor and evap turned on and evaporator began to frost. All functions returned, air flow returned to damper. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door hinge issues. Tested and inspected unit and found failed door hinge is not loose but that door is rubbing on side of tub when closing. Made adjustments and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Salado, TX 76571
Jonathan
Job Details: 04/15/2020
REFRIGERATOR LG LMXC23746S/01 Arrived on site for refrigerator that’s not making ice and is not cooling. Inspected unit and work area. Found freezer and refrigerator compartment sitting around 78°F. Removed back cover and found compressor starting at .268 A and winding its way up to 1.2 A. Unit with them completely shut off. Spoke to CS and was advised to order sealed system parts for either a restriction or failed compressor. Ordering parts and office will need to contact customer to reschedule due to out of stock compressor. Customer also advised they would like their UI replaced due to water damage to the front. See photo. Lights on display do not appear to be affected but office will need to contact extended warranty for authorization. Ordering UI in in case we get authorization. ; ordrng 1 6750CL0001D (OVERLOAD PROTECTOR) and 1 ADH73150208 (DRIER ASSEMBLY ) and 1 EBR72955426 (USER INTERFACE ) and 1 JIG (JIG) and 1 TCA38151706 (COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE)
Near Harker Heights, TX 76548
Jonathan
Job Details: 04/15/2020
DRYER WHIRLPOOL WED8500DC3 Arrived on site for a dryer that’s making a mildew smell. Inspected unit and work area. Ran unit through a normal dry cycle and unit ran as designed and heated. Found mildew smell coming from home vent going up into the wall. Customer advised that the clothes did not smell the same way but that the room will smell that way after a dry cycle. Informed customer they may have water seeping into the dryer vent causing that smell and when it heated it was radiating that smell into the home. Unit is working as designed. Call complete.
Near Austin, TX 78735
Leonardo
Job Details: 04/15/2020
DISHWASHER GE ZBD6880K10SS Arrived on site to test unit for unit not washing dishes. Test unit by putting some dirty dishes in top rack and bottom rack. Test unit and found unit getting cold water. Turned hot water on at sink and started unit again and dishes getting cleaned. Advised customer unit needs 120-140 degree water to perform correctly. Opened door while unit running and water spraying all the way out plenty on pressure job complete.
Near Austin, TX 78727
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite and found unit operating with hi pressure causing intermittent water failure. Installed tubing and pressure regulator. All checks good.
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator leaking water. Upon further inspection, i found the mullion in the door closed position keeping the unit doors from closing and allowing warm air into the RC section. I found a large amount of condensation in the RC section on the waterbox cover, back wall, and ice maker housing. Also found the right corner of the waterbox cover not snapped it. When I removed the waterbox cover, a large amount of water came out. I tested the ice maker fill tube and water dispenser line and they are not leaking. I found that the door switch harness in between the ice maker housing and dual valve was badly corroded and causing the left door switch to not function properly. I attempted to clean the connectors and retested and still did not functioning correctly. Contacted Techline and spoke to Chris and then attempted to video chat in order for him to see the issue, but the chat failed. I emailed pictures to him and he recommende
Near Hutto, TX 78634
David S
Job Details: 04/15/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not turning off. Inspected unit and work area, found fault code F6E0 communication error. We have already been out and replaced the UI before. But unit was not connected to WiFi.i am replacing both the UI and the control. Reassembled the unit and reinstalled into the cabinet. Powered unit back and and tested, unit tested good. Connected to WiFi and whirlpool app"
Near Cedar Park, TX 78613
Paul
Job Details: 04/15/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for a washer that had an F5 error that went away but now only works in the normal cycle and no other cycles will start. I entered the diagnostics cycle and F5 would flash then the unit would immediately default to the service test cycle. I was able to get the unit in a UI test and all selections are working as designed. I checked stored fault codes and the unit only had the F5E4. I ran service test 52 and the unit worked as designed. I tried running a regular cycle and the unit will not start in any cycle, it only gives a double beep like the door is not locking. I ran the manual lock test and the unit worked as designed. I checked the lid switch and found it open. The lid lock assembly needs to be replaced. I replaced the lid lock assembly and tested the washer. The unit is working as designed. Call complete."
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2020
WASHER LG WM3470HWA "arrived on site to install previously diagnosed and ordered parts. Due to the valves failure, I removed and replaced both valves and tested. Unit is operating as designed. When I removed the hoses from the valve, I found debris in the screens and the hoses looked rusty on the insides. The customer advised that the hoses/unit are approximately six years old. I advised the customer that the hoses should be replaced every 5-6 years. Customer wants the hoses replaced also. No water leaks observed during service.; ordrng 1 TJ75SSFFB (HOSES)"
Near Kyle, TX 78640
Robert
Job Details: 04/15/2020
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of water on floor and vent code. Found the exhaust vent has an extra piece to divert air to flow closer to the thermistor. That part was loose and would pivot causing a vent error reading. Secured part and tested dryer.
Near Leander, TX 78641
Paul
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTM404ESS1 "Arrived onsite for a dishwasher not draining. I found the dishwasher drained on arrival. I checked stored error codes and found an F6E4, F8E2, & F8E1. I found the drain pump not pumping correctly and slow. The pump needs to be replaced. I replaced the drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Georgetown, TX 78626
Wesley
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived onsite and found failed wash motor. Repaired unit.
Near Pflugerville, TX 78660
David S
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site for dishwasher tracks broken. Inspected unit and work area, found the right side had broken and fallen. I replaced both left and right tracks. Tested the unit, unit operated as designed no water leaks. the tracks will be covered for parts and labor because of the serv pointer W11296667.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
REFRIGERATOR LG LFXS30726S/00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps and found the FC=76 & RC=63 degrees. I found all fans were operating and compressor was on and felt room temp. All lines coming out and going in to compressor were room temp. Checked evaporators and found no frost patterns. I am ordering a sealed system consisting of the compressor, both evaporators, dryer, access valve, jig, main control, CNOTE-2 HR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS TUBE) and 1 ADH73150210 (DRYER) and 1 ADL73341415 (EVAPORATOR RC) and 1 ADL73981017 (EVAPORATOR FREEZER) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (2 HOUR JOB) and 1 EBR78940615 (CONTROL) and 1 JIG (JIG) and 1 TCA38091801 (UNIVERSAL COMPRESSOR) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near San Marcos, TX 78666
Robert
Job Details: 04/15/2020
DRYER WHIRLPOOL WED4800BQ0 Arrived on job for complaints of turning off after 5 minutes. Found the motor shutting off getting too hot.
Near Pflugerville, TX 78660
David S
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrive on site to install previous diagnosed parts. Gained access to the fill valve and replaced new. Ran unit through a test cycle. Found the fill hose leaking from the fill valve. Inspected hose and clamp, found clamp not holding the hose tight enough. I am ordering a fill house W10878507, 2 clamps WP596669, and bringing another fill valve w11175771 just in case. ; ordrng 1 W10878507 (FILL HOSE) and 1 W11175771 (FILL VALVE) and 2 WP596669 (CLAMPS)s"
Near Manor, TX 78653
Scott
Job Details: 04/14/2020
RANGE WHIRLPOOL WFG515S0JB0 Arrived on site for left front burner not lighting . Burner is getting gas and proper spark placement . Replaced burner head . Unit is now igniting . No gas leaks detected at time of service . Job complete .
Near Lakeway, TX 78734
Brandon
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site for customer complaint of no lights on either side, found multiple modules needed replacing, I replaced modules, unit tested good"
Near Georgetown, TX 78633
Paul
Job Details: 04/14/2020
REFRIGERATOR KENMORE 5.97E+02 Arrived onsite for a refrigerator for not cooling. I found the start device defective. I replaced the start device with WPW10197426 START-DEV from truck stock and tested the unit. The unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not turning, upon inspection found the belt had broken causing no turning, replaced belt and reinspected all parts, no problems found. All functions returned. Complete"
Near Waco, TX 76712
Cliff
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced both water valves, ice box plate, shaft, and mounting screws. Tested unit and found all is functioning properly at this time. Did advise homeowner aftermarket filters could cause issues with water flow through unit. No leaks were found at time of service."
Near Austin, TX 78745
Kevin
Job Details: 04/14/2020
RANGE FRIGIDAIRE FFIC3026TB "Arrived on site and inspected cooktop and found it is currently operating normally. What customer may be experiencing is left rear element power cycling in order to keep from overheating. Recommended that if customer still continues to have a problem a video should be taken to help with diagnosis. Took one picture of cooktop operating normally, job complete"
Near Driftwood, TX 78619
Brandon
Job Details: 04/14/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for customer complaint of no display, found blown fuse, I replaced fuse, unit tested good."
Near Georgetown, TX 78628
Paul
Job Details: 04/14/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for a cooktop that is possibly wired wrong. Ms stated another company came out and replaced the controls and the unit didn’t work. Ms stated the other company stated the unit was wired wrong. I found that the cooktop had not been configured after the controls were replaced. I configured the cooktop and tested the burners. All the burners are working as designed. Call complete.
Near Austin, TX 78703
Luis
Job Details: 04/14/2020
FREEZER WHIRLPOOL WRF555SDFZ08 "Arrived on site for no light in freezer. Opened freezer door, unit not registering door open light off,diagnosed a defective switch. Installed a new switch tested switch operation unit working as designed."
Near Georgetown, TX 78633
Paul
Job Details: 04/14/2020
RANGE GE JGBP35WEW1WW Arrived onsite for a range that has a gas smell when not in use. I checked the range for gas leaks and found none. Ms stated she had left a knob on but thought the smell took a long time to go away. The unit is working as designed.
Near Salado, TX 76571
Cliff
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace user interface for refrigerator replace part and verified voltage through heater. All checks good at this time. No leaks were found at time of service.
Near Salado, TX 76571
Cliff
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bucket switch not fully wired at time of manufacturing preventing icemaker from cycling. Rewired switch properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Kyle, TX 78640
Luis
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site for no cool. Found ice ball on inlet to evaporator,low side pressure diagnosed leak at evaporator coil,replaced evaporator and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2020
OVEN WHIRLPOOL WFE550S0HZ "Arrived on site to inspect oven and install terminal, installed terminal after repairing wiring and connectors. Tested all functions of oven, heat returned, burners worked, no problems found. Complete"
Near Robinson, TX 76706
Jonathan
Job Details: 04/14/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for washing machine that won’t start. Inspected unit and work area. Customer had the unit in a empty cycle. Placed unit in a normal cycle and unit started to run. Placed unit in service diagnostics and found an F2 E1 (UI stuck button). Tested the unit in several cycles including rapid wash delicates and normal and unit is running as designed. Customer advised that she did not really know how to use this unit so I went over user care guide and gave her some tips on how to use the machine properly. Unit is working as designed. Call complete.
Near Buda, TX 78610
Brandon
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL GU940SCGB2 "Arrived on site for customer complaint of unit leaking, found leak coming from drain hose, I replaced the drain hose, unit tested good.
Near Kyle, TX 78640
Robert
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on job for complaints of not cleaning dishes. Found the wash motor not working. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78759
David
Job Details: 04/14/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to install previously diagnosed control panel to resolve safety issue with burn on control panel. Installed new UI panel and retested. Unit powers on and works as designed with no damage or heat. All is working as designed. Called safety to inform of findings. Customer also had a tear in the bellow that they thought may have been related. Customer said she called safety and they would replace any needed parts. Called safety and they are allowing us to cover the bellow under the same authorization and and reference number. Ordering 1 WPLW11173364 bellow.; ordrng 1 W11173364 (bellow)
Near Cedar Park, TX 78613
Lou
Job Details: 04/14/2020
REFRIGERATOR GE DSE25JSHBCSS "arrived on site to inspect refrigerator noises. Upon further inspection, I removed the ice bin and found a small amount of frost built up on the auger arm equivalent to a small air leak. Removed the evaporator cover and found condensation at the back wall of the evaporator. It appears that the door may have been left open allowing warm air to flow and cause the condensation and eventually it frosted up. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 04/14/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site and inspected range and found UI goes out when cooktop burners are ignited. , 7727580374; ordrng 1 W11339754 (CONSOLE)"
Near Hutto, TX 78634
Andy
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to install previously diagnosed inner door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Robert
Job Details: 04/14/2020
DRYER WHIRLPOOL WET4027HW0 Arrived on job for complaints of dryer not stopping when door open. Found the door switch stuck in the closed position. Replaced switch and test operation.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for non operating, replaced thermistor per last tech and cleared error codes, tested on diagnostic. Job complete"
Near Gatesville, TX 76528
Jonathan
Job Details: 04/14/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Unit has been unplugged for several days. Plugging it in and found condenser fan running evaporator fan running. Compressor kicked on but was pulling .545 A. No frost pattern was developing. Unit has small amounts of oil leaking from the top of the dryer. Office will need to contact customer to schedule a return date due to compressor and evaporator being PSP items.; ordrng 1 LOCKRINGLOCKRING (LOCK RING) and 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Austin, TX 78754
Jacob
Job Details: 04/14/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for unit making noise during spin cycle. Put unit in diagnostics test. Did not get an error code. Further inspection. The suspension was missing the cups in the front of the unit. Causing balance to go off. Replaced suspension. Tested unit.uni test good.no leaks at this time. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 04/14/2020
MICROWAVE IKEA IMBS104GSS00 "Arrived on site to install previous diagnosed parts. Gained access to the filter board and the switches, replaced all new. Tested unit and still not heating. I tested the fuse, mag thermostat and cavity thermostat, all tested good. Called tech line and spoke with Scott SR#7727578186, advised Scott of the situation. Scott suggested testing the wiring harness to see if any wires are broken. Found broken wire from cavity thermostat to the inverter. I am ordering the harness pcb to inverter W10474490 and the sensor harness W11356971 just in case. The office will call to schedule when we have the parts in. Bringing the mag and inverter just Incase. ; ordrng 1 W10474490 (HARNESS, PCB TO INVERTER) and 1 W11356971 (HARNESS SENSOR )"
Near Austin, TX 78738
Brandon
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 "Arrived on site for customer complaint of fresh food section gasket torn. I replaced fresh food section gasket, unit tested good."
Near Spring Branch, TX 78070
Noah D
Job Details: 04/14/2020
REFRIGERATOR LG LSC27950SB "Arrived on site to inspect fridge for no ice and no light, upon inspection found the door switch non operational. Replaced switch and leveled door correctly, icemaker works but flap that opens to let out ice does not, ordering correct parts. Office to reschedule ; ordrng 1 3017JA2009C (DISPENSER PARTS) and 1 5007JA3006R (DOOR )"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for no cooling, upon inspection found the evap fan not running and power cycling the fridge. Talked to Techline and was advised to change our evap fan, changed out fan and retested. No problems found. Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 04/14/2020
WASHER ESTATE TAWS700RQ3 "Arrived onsite for a washer that won’t advance, makes a brief humming noise, and then clicks and shuts off. I found the motor overload tripping. I found the start winding showing 7.6 ohms and the run winding showing 1.2 ohms. The run capacitor was within specs. The gear case is leaking oil. The motor and gear case need to be replaced.
Near Meadowlakes, TX 78654
James
Job Details: 04/14/2020
DOWNDRAFT JENN-AIR CVE3400W Arrived on site and installed element switches. Found after installing the harness shorted as well due to water getting into switches.
Near Lakeway, TX 78738
Brandon
Job Details: 04/14/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site for customer complaint of front right burner not lighting well, I found burner head needed adjusting, unit tested good."
Near Georgetown, TX 78626
Wesley
Job Details: 04/14/2020
DRYER GE DWSR483EG3WW Arrived onsite and found unit operating with broken belt. Replaced belt. Unit is now operating as designed.
Near Marble Falls, TX 78654
James
Job Details: 04/14/2020
WASHER MAYTAG MAV5758EWW (KD) Arrived on site and tested operation found no error codes. Ran cycle and noticed cold water valve not dispensing water properly. Removed cold water line and found plastic build up in connection. Removed contents and tested operation. Found unit working properly. Job complete
Near Manor, TX 78653
Scott
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site , replaced cam and belt . Ran calibration and diagnostics wash . Washer is no longer making noise . No water leaks detected . Job complete ."
Near Pflugerville, TX 78660
David S
Job Details: 04/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for error code F8E0. Inspected unit and work area. Found communication error codes and upper cooling fan error. I entered diagnostics and tested both the upper and lower fan, both came on fork high and low settings. Found unit not on WiFi. While inspecting the unit, the oven light kept turning itself on and off. I replaced the control hv. Explained to the customer that if the unit is not connected to WiFi, it will not work properly without receiving its updates. The unit will turn the light on and off, the time will jump or it will reset its self. I connected the unit to WiFi, and to the customer whirlpool app. We tested the light from the app and it comes in and off. Job complete."
Near Gatesville, TX 76528
Jonathan
Job Details: 04/14/2020
DISHWASHER BOSCH SHE4AP06UC/06 "Arrived on site for dishwasher that’s not draining. Inspected unit and work area. Unit still had water at the bottom of the dishwasher. Placed unit in a normal cycle and unit began to drain. Opened up dishwasher and found all water removed from the bottom of the dishwasher. Placed unit in service diagnostics and found zero error codes. I called Bosch Techline at 1:00pm and spoke to John (he advised they do not have file numbers but to mention the time we called). He had me check a few things and found the unit was not installed properly with the drain hose. The unit is draining into a sealed drain system with no airflow, causing intermittent issues. He advised they needed to fix the drain hose installation."
Near , TX 78681
David S
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for ice build up on the freezer light. Inspected unit and work area, found the unit out of level and the freezer gasket not sealing properly, form how it was stored. I remolded the freezer gasket using some silicone, and my steamer. Gasket is sealing properly now. I cleaned up the ice build up on the inside of the freezer. I also leveled the unit properly and ensured all the doors are sealing properly. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 04/14/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new dispenser and shocks. Tested operation and found unit working properly. Job complete
Near Austin, TX 78731
David
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose issue with ice not dispensing. Performed diagnostic and ran unit. Could visibly see a small water drip coming from fill tube, and ice is not coming out as individual cubes, but several stuck together. Replaced inlet valve to resolve water seep. Ran unit and you can hear a groan when dispensing, and the auger motor fork feels like it’s slipping off the bucket when dispensing. Need to order new ice bucket, auger motor, and auger fork. ordrng 1 W11185686 (ice-contnr) and 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)"
Near Leander, TX 78641
Lou
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and test3d the damper ad found it to be loud when the door is opening and closing. I removed and replaced the damper and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Paul
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator with the drain stopped up again and the water is coming out the door. I found the drain tube completely stopped up with rust from the drip pan deteriorating. The drip pan needs to be replaced. I removed the RC drain tube and cleaned it out..; ordrng 1 W11162078 (PAN-DRIP)
Near Manor, TX 78653
Scott
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site ,replaced harness and and control. Tested unit all checked normal . Job complete ."
Near Georgetown, TX 78626
Wesley
Job Details: 04/14/2020
REFRIGERATOR MAYTAG MFI2569VEM1
Near Austin, TX 78753
Scott
Job Details: 04/14/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for not draining . Talking to customer sometimes load is still wet at end . Found oil on stator and on cabinet walls . Only error code was stuck key . Ran diagnostics all buttons functioning properly . Ordering gear,case and clutch . No water leaks detected at time of service . Please call to set return . ; ordrng 1 AUTHO and 1 W10754448 (clutch) and 1 W11393685 (GEAR CASE )"
Near Killeen, TX 76549
Al
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE540H0ES0 Arrived to inspect range heating issues.Found the bake element didn’t have continuity therefore it was defective.Removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 (KD)Arrived on site and tested operation found unit intermittently cutting off and on. Found control has failed. Unit will need control kit to repair. Installed new control kit tested operation found unit working properly. Job complete
Near Austin, TX 78754
Scott
Job Details: 04/14/2020
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for oven lighting but after first pre heat oven will sometimes have a hard time lighting again .replaced igniter . Tested unit , oven is lighting but still having trouble lighting . Ordering regulator , bake harnes , . No gas leaks detected at time of service .; ordrng 1 W11161843 (BAKE HARNES ) and 1 WP8054078 (burnr-brlr) and 1 WP9758078 (burnr-oven) and 1 WPW10602001 (REGULATOR )"
Near Del Valle, TX 78617
Jacob
Job Details: 04/14/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite to replace parts ordered by previous tech. Replaced control board. Tested unit in diagnostics mode and ran calibration. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78628
Wesley
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived on site and found unit operating with fill valve slow trickle into tub while idle. Ordering valve to repair. ; ordrng 1 W11175771 (FILL VALVE)"
Near Kyle, TX 78640
Brandon
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of scratches on water dispenser as well as shelf. I replaced water dispenser cover, ordering shelf to be sent to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 1 WP12744905 (door comp)"
Near Austin, TX 78746
Kevin
Job Details: 04/14/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site and inspected oven and found purple wire to upper oven sensor is disconnected from harness, took one picture. Also found broil element connector is not attached, took one picture. After reconnecting both preheated oven to 350° and it is working properly, job complete"