We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near New Braunfels, Texas 78132
Luis
Job Details:
11/12/2024
"Arrived on site for low ice production,frost and ice cream soft. Checked upper temperature with probe temp reading 0? checked low section reading 2? and in ice are reading 2? called tech support sent pictures of frost tech support reported normal frost due to design and size,ran icemaker test with tech support icemaker harvested and filled with water per tech support unit is working as designed and ice production ranges from 50 -72 cubes per day per tech support. Sr#7740306730"
We serviced a
LG DRYER
Model DLEY1201V
Near Georgetown, Texas 78628
Lou
Job Details:
11/12/2024
"Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and found the drum turning. I turned it by hand and found the drum slipping on the belt. Gained access to the drum/belt and found the belt had flipped over and was not providing traction to the drum or motor pulley. Adjusted the belt and retested and unit is operating as designed. Job completed. No parts installed."
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM03
Near Austin, Texas 78754
Lou
Job Details:
11/12/2024
"Arrived on site to inspect refrigerator door damage and ice maker not working. Upon further inspection, I found the FC door dented and I found no water in the ice maker tray. I pulled the unit out and found the water supply turned off. Turned the water on and tested the ice maker and it is operating as designed. I removed and replaced the FC door and installed the nameplate and tested operations. Unit is operating as designed, no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Austin, Texas 78744
Leonardo
Job Details:
11/12/2024
Arrived on site to test unit for cycle selection hard to press. Test unit by removing front panel and found control board not sitting correctly. Secured control board correctly test unit and unit test good job complete no parts used.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, Texas 78759
Leonardo
Job Details:
11/12/2024
Arrived on site to test unit for unit tripping breaker. Relaxed bake element broiler disconnected ground and pre heated oven to 500? and unit pre heated correctly. Left unit on at 500? for an extra 2 hours. Tenant was home advised tenant to let unit run job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Manor, Texas 78653
Leonardo
Job Details:
11/12/2024
Arrived on site to test unit for unit not heating correctly. Test unit and tried to turn on bake at 350? and unit was not igniting. Found bad igniter for bake burner. Relaxed bake igniter test unit and unit pre heated to 350? right away job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, Texas 78754
Leonardo
Job Details:
11/12/2024
Arrived on site to test unit for loud noise when unit is running. Test unit by heating water can hear the high voltage a little louder then normal. Test diode mag and capacitor and all test good. Noise is not affecting the use of the unit. Unit is still heating correctly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KdTM405PPS1
Near Austin, Texas 78744
Leonardo
Job Details:
11/12/2024
Arrived on site to test unit for 3 rack coming out of track on left side. Test unit and found left track missing stopper. Replaced stopper test unit and unit test good job complete. W11545307 x1
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Manor, Texas 78653
Leonardo
Job Details:
11/12/2024
Arrived on site to realce handle and screws. Relaxed handle and both screws test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, Texas 78703
Joe Z
Job Details:
11/12/2024
"Arrived on site for Special Project S84638 - W11683242?-?LED Replacement. Upon arrival, inspected unit and confirmed issue. Replaced all leds using all 4 kits W11632139. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Manor, Texas 78653
Joe Z
Job Details:
11/12/2024
"Arrived on site for ice maker not working correctly. Upon arrival, customer stated that icemaker shutoff arm does not pull down. Explained how it is controlled by a motor. I pressed the reset button to demonstrate how it operates. Ice maker harvested correctly and then called for water. Unit is operating as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, Texas 78753
Joe Z
Job Details:
11/12/2024
"Arrived on site for SAFTEY tripping breaker. Upon arrival, customer states that unit has been tripping breaker more often then before. Upon arrival, ran diagnostics and there are no error codes. Ran all components and breaker does not Tripp. Ran a normal wash cycle and all parts of cycle complete without tripping. Customer states that has ran extension cord into 2 different circuits with extension cord and does not Tripp breaker. Unit is operating as designed. Recommend that customer replaced Square D breaker with a different breaker that is rated for washer. Contacted SAFTEY team. Spoke with Zhen. Notes were documented about visit. SR# 7740018097. No leaks present. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Manor, Texas 78653
Joe Z
Job Details:
11/12/2024
Arrived on site for not dispensing water. Test dispenser and confirmed issue. Can hear valve energy. test water pressure and is good. Found RC set at coldest setting and reservoir is slushy. Set temperature to recommended thawed reservoir and is dispensing. No leaks present. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belton, Texas 76513
Jonathan M
Job Details:
11/12/2024
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the suspension and tested the unit. I found the unit working and operating as designed. Call complete. W11130362.
We serviced a
WHIRLPOOL OVEN
Model WOED3030LS01
Near Salado, Texas 76571
Jonathan M
Job Details:
11/12/2024
"Arrived on site for a wall oven. That is not hitting proper temperatures. Inspected unit and work area. The customer advised that the upper oven was working just fine but that her lower oven was about 25? off and temperature. She advised that her husband tried to calibrate it, but he was unsure if he did it right. I checked the temperature calibration and found that it had been set for -30?F on the lower oven causing the oven to operate at lower temperatures. I readjusted the calibration back to the normal factory setting and tested the unit. I found the unit heating and operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, Texas 78705
James K
Job Details:
11/12/2024
"WFW8620HC4 Arrived on site to assist JZ with 2 man. Upon arrival, customer stated unit has been working fine after builder made adjustments. Builder requested to cancel"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM06
Near Georgetown, Texas 78628
Gerry C
Job Details:
11/12/2024
WRT549SZDM06 Arrived to deliver part. I contacted the customer and arranged a part drop off. No access to machine on this service.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Taylor, Texas 76574
Gerry C
Job Details:
11/12/2024
"WED5010LW1 Arrived to perform inspection. I accessed all devices that were subjected to the incorrect wiring and subsequent over-voltage and found no visible or electrically testable signs of damage. I reassembled the machine and checked the incoming voltage and it was as expected. The machine heated and cycled as designed. The safety group had already been contacted on the prior visit, no further service required."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Georgetown, Texas 78626
Gerry C
Job Details:
11/12/2024
"WEE510S0FS2 Arrived to inspect no back burner heat. Inspection revealed the P21 connector had not been connected and after correcting, the back burners started operation. I tested all other functions of the machine and found them present. The front left mounting screw required reseating and the machine operated as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Burnet, Texas 78611
David Z
Job Details:
11/12/2024
"Arrived on site to follow up on range tripping breaker. Replaced both elements and control and set unit to 500 degree bake for 2 hours. Advised customer on GFCI nuisance tripping and that this repair removes any failures from the unit, and ant further trips will need a different brand / model breaker that is less sensitive. Call completed. Parts used - W11548749, W10856603, WP9755770."
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS4
Near Burnet, Texas 78611
David Z
Job Details:
11/12/2024
"Arrived on site to follow up on range tripping breaker. Replaced both elements and control. Set unit to bake 500 degrees for 2 hour burnoff. Customer fully advised on GFCI nuisance tripping issues and if it continues to happen post repair, to have the breaker changed out for an updated version / different brand that will work better with appliances. Repair completed. Parts used - W11594188, W11182108, W10756603."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Kingsland, Texas 78639
David Z
Job Details:
11/12/2024
"Arrived on site to install new Gearcase in washer. Removed and replaced gearcase only, was able to transfer all other hardware. Tested unit and found it will properly progress to fill and rotate. Unit working as designed with no water leaks. Parts used - W11449841"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Burnet, Texas 78611
David Z
Job Details:
11/12/2024
"Arrived on site to install new sump and motor assembly. Replaced sump and tested unit. Found proper functions with no water leaks. Customer had a lot of buildup / hard water deposits and noticable trash in the unit, so I strongly recommended light soil only and to run affresh tablets through to start getting rid of the buildups. Parts used - W11613479."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cedar Park, Texas 78613
Daniel A
Job Details:
11/12/2024
"Arrived on site to inspect leaking dishwasher. Upon further inspection, the customer advised that a representative from Costco came out and found there was a leak from the dishwasher and he turned off the water supply and left the unit unplugged. There is a heavy amount of water damage and mold from the leak. (Photos) I removed and examined the dishwasher and checked for cracks in the tub, hoses, and water connections. I found that the hose from the valve is not fastened by the clamp properly and there is evidence of rust (photo). I ran the dishwasher to replicate the leak. I could not replicate the leak however this hose appears to have been the source of the leak. I left the unit as it was found and reporting the findings. I also found that 1 roller assembly from the bottom rack had fallen off and damaged from the heating element. No parts used and no water leaks observed while I was there. I documented my findings with techline SR 7740307558"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, Texas 78641
Daniel A
Job Details:
11/12/2024
Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the UI control and tested the unit. The unit now operating as designed. No water leaks observed during service. W11402115
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Georgetown, Texas 78628
Daniel A
Job Details:
11/12/2024
Arrived on site to inspect dishwasher not filling with water. Upon further inspection I checked the float switch and water supply and verified that both are good. I placed the unit into diagnostics and observed no error codes. I ran component testing and all components are operating as designed. I ran a test in consumer mode and the unit is operating a designed. No parts are needed. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Andice, Texas 78628
Daniel A
Job Details:
11/12/2024
Arrived on site to inspect dishwasher tripping breaker toward end of cycle. Upon further inspection I placed the unit into diagnostics and observed no error codes. I inspected all the wiring and verified that the wiring is good and the connections are good. I found that the heater is showing signs of corrosion and pitting. The heater is most likely shorting and causing the unit to trip the breaker. I replaced the heating element and tested the dishwasher. The unit is no tripping while component testing or running the heater. Unit I operating as designed. No water leaks observed during service. W10518394
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, Texas 78641
Daniel A
Job Details:
11/12/2024
Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection I placed the unit into diagnostics and observed error F7E1 (no heat). I check the incoming water temperature and found it to be 75 degrees. The dishwasher requires 120 degrees incoming water temperature. The unit was not receiving hot enough water and the heater locked out. I advised the custumer of my findings and that they need to run the hot water at the kitchen faucet for a min or two before starting the dishwasher so that the incoming water will be the properly temp. I ran all components and all components are operating as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near New Berlin, Texas 78155
Andrey
Job Details:
11/12/2024
"Arrived on site to test unit for not dispensing water, tested unit found customer has replaced the filter but water is still not flowing, inspected filter housing and found it not letting water through, replaced housing and tested, unit is now running as designed, no leaks detected job complete installed W11172791"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maxwell, Texas 78656
Andrey
Job Details:
11/12/2024
"Arrived on site to replace previously diagnosed capacitor and actuator, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11428524, W10913953"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Seguin, Texas 78155
Andrey
Job Details:
11/12/2024
"Arrived on site to replace previously diagnosed basket and tub ring, replaced and calibrated unit, unit is now running as designed, no leaks detected job complete installed W11550886, W11172199"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, Texas 78750
Andrew R
Job Details:
11/12/2024
Arrived Ed onsite for washer not advancing cycle. Upon arrival I noticed the washerwould not drain. I inspected the pump harness from the control and found it open. I then tested the pump and found the pump to be good at 22 ohms. I replaced the harness and now the unit is functioning and completing cycles as designed. No water leaks present at time of service. Callcomplete. Installed W11643701 lower wire harness.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Andice, Texas 78628
Andrew R
Job Details:
11/12/2024
Arrived onsite for oven screen causing issues. I confirmed the issues are present on the oven. I called wifi team and set up wifi. When going through an update the screen went static and the oven was not responding. Called wifi team and they found a memory issue present with the panel. They told me to replace the panel. I replaced the panel and got customer hooked up on wifi successfully. Unit now operates as designed. Call complete. Installed W11600370 CONTROL PANEL.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Round Rock, Texas 78665
Andrew R
Job Details:
11/12/2024
Arrived onsite for dishwasher not draining water. Upon arrival I found the unit wanting to drain but no water pulling through the hose. I checked the connection to the disposal and found the knockout cap still installed. I knocked the knock out cap and unit is now draining as designed. No water leaks present. Call complete. No parts installed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMT55511KS02
Near San Marcos, Texas 78666
Andrew
Job Details:
11/12/2024
"Arrived on site to test unit for loud rattling sound. Found magnetron was causing excessive noise. Replaced mag(W11652048, cap(W11213318) and diode(W11256462). Unit now working as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Kyle, Texas 78640
Andrew
Job Details:
11/12/2024
Arrived on site to test unit for long dry times. Found unit is heating properly but has no air flow. Showed customer how vent on roof is clogged. Can physically see lint build up on exterior vent screen. Advised to have contractor correct issue. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, Texas 78666
Andrew
Job Details:
11/12/2024
Arrived on site to test unit for excessive gas smell. Found air shutter to burner tube was wide open causing one side of burner tube to ignite while opposite side is releasing gas. Adjusted shutter and unit now working as designed. no parts replaced at this time. Job complete. SR#7740263307
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near San Marcos, Texas 78666
Andrew
Job Details:
11/12/2024
Arrived on site to test unit for not heating. Found connection to thermal fuse connection was very loose. Took pliers and squeezed connection. Unit is currently working as designed. No leaks detected. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, Texas 78626
Wesley
Job Details:
11/11/2024
Arrived onsite for f8e4 following cosmetic repairs and found unit lower door seal missing. Ordering seal and screws. All else checks good. Inspected common transfer leak points no other leaks observed. Observed positive leak from door due to missing lower door seal. Office to reschedule ; ordrng 1 W11664713 (Bottom door seal) and 10 W11627527 (Screws)s
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Kyle, Texas 78640
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for grinding noise. Upon arrival activated cycle and heard a loud rubbing sound originating from the blower wheel. Removed back panel and lint chute, found blower wheel is a rubbing against the lint chute causing the noise. Upon further inspection found unit has been damaged. The frame is bent in multiple locations causing all components to go cockeyed (see attached images). Contacted Techline to document and provide photos SR#7740299857. Per Techline recommendation, will need to replace cabinet, bulkhead, lint chute and blower wheel. No parts installed, office to order parts and reschedule. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Gatesville, Texas 76528
Sterling
Job Details:
11/11/2024
"On arrival verified complaint of noise in cycle. When turning tub by hand gearcase grinds horribly. Ran diag and found actuator un responsive, visual inspection found failure of gearcase. Tried and tried to remove agitator to begin repair but unable to get bolt out. Attempted to replace cam, belt, and actuator for temp function until return but unit is not functional. Ordering agitator w11550891, agitator bolt w10752187, and Spanner W11551646. Rescheduled for 11/18 installed w11239857, w11481722, and w10721967; ordrng 1 W10752187 (Agitator bolt) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner nut)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL03
Near Waco, Texas 76710
Sterling
Job Details:
11/11/2024
On arrival verified complaint of broken glass. Replaced microwave door and oven door. Customer advised the vent was also damaged under the door. Ordering vent cover silver and black. Office to reschedule.; ordrng 1 W11369889 (Lower vent cover) and 1 W11598135 (Black vent cover)
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Gatesville, Texas 76528
Sterling
Job Details:
11/11/2024
"On arrival verified complaint of error F7e1. Visual inspection shows shield is destroyed and belt was thrown. Reinstalled belt and ran diag system. All test ran fine. One screw is missing from the shield. Shield became loose and struck the belt and damaged the shield. Unit is functional at this time but on return will need to install cam, cap, shield, and shield screws. Ordering shield and screws reschedule for 11/18; ordrng 1 W11409708 (Shield) and 2 W11573574 (Screws)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Waco, Texas 76706
Sterling
Job Details:
11/11/2024
On arrival verified complaint of gearcase needing replaced. Attempted to remove basket but unable to. Attempted for an hour multiple ways and followed up with SW for additional tricks. Still unable to get the basket and gearcase to separate from the drive block. Soaked the drive block heavily in penetrating spray. Ordering basket and outer tub. MAY NEED AUTHO as it is a full rebuild almost. Ordering tub w10371566 and basket w10554251; ordrng 1 W10554251 (Basket) and 1 W10371566 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, Texas 78633
Robert
Job Details:
11/11/2024
"Arrived on site for a refrigerator not cooling. On arrival found refrigerator unplugged I plugged back in and listened for start device to kick on compressor. Compressor and start device never turned on. I replaced start device with my truck stock start device clicked compressor came on then turned off no frost pattern . Start device clicked on and off compressor is locked and needs to be replaced ordering part# s w11547313,W11337412, wpw10143759, and w11506635 need two hours for sealed system repair. Returning parts just in case needed. Office to schedule for client.; ordrng 1 W11547313 (Compressor) and 1 W11337412 (Evaporator) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 TWOHOURS (Sealed system repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/11/2024
"Arrived on site for not cooling. Customer says all thats wrong is upper Icemaker not making ice. Temps are 37f and 0f. Test 56 shows e5. Tested and found not water in icemaker section. Moisture building on top of door. Fill tube freezing. Verified power from ui. Ordering new fill tube heater, icemaker, and valve. Reset for fri am. Called tech line. Sr# 7740301947; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater) and 1 W11579561 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Georgetown, Texas 78628
Miguel
Job Details:
11/11/2024
Arrived on site with new door panel. Custome sees dent on right side. Pic taken. Replaced door panel. Door handle mount screw broke and will need to be ordered. Left handle on top of refrigerator. Reset for fri am. Please make first appointment. ; ordrng 1 W11157086 (Stud) and 2 W10826179 (Screw)s
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/11/2024
"Arrived on site for washer not working. Confirmed bad suspension. Replaced suspension, unit is making a horrible noise when changing gears. Removed cam. Found cam damaged so it was causing belt to become damaged. Gearcase leaking oil. Caused actuator to set out of place. Will need gear, cam, actuator, belt and capacitor. Submitted for authorization ; ordrng 1 Authorization (Authorization)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78717
Miguel
Job Details:
11/11/2024
"Refrigerator is 37. Crisper drawers are 27.. 22 by the vents if you remove shelves. Called tech support. Had several errors for sensors. All sensors errors. Went through each and found fzr evap sesnor was off. Recommended to raise temp of bottom right drawer and that will help. If not the. Replace control. Ordering. New control, light, fzr evaporator thermistor, sr#7740301704. Office will call to schedule ; ordrng 1 W11470191 (Module) and 1 W11455229 (Control) and 1 W11135455 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Austin, Texas 78724
Matthew
Job Details:
11/11/2024
Arrived on site fridge keeps tripping breaker. Ran diagnostic test and tested all components. As well as ice harvest test. All test passed could not duplicate breaker tripping. Left unit plugged told office to monitor it. Job complete no parts used
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, Texas 78723
Matthew
Job Details:
11/11/2024
Arrived onsite for unit not starting a cycle. Tested and found control clicking intermittently. Replaced control. Tested and found unit still not starting. Disassembled and found belt pulley switch broken on the inside not allowing current to flow. Will need to order and replace switch. Office to reschedule. ; ordrng 1 W11247665 (Belt switch)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Austin, Texas 78749
Luis
Job Details:
11/11/2024
"Arrived on site for cooling issue. Freezer compartment not freezing and semi cool in fresh food section,removed evaporator cover found ice ball on inlet of the evaporator ordering sealed system parts. ; ordrng 1 W11649687 (Ff evaporator) and 1 W11557671 (Compressor) and 1 W11647768 (3 way valve) and 1 W11649689 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, Texas 78747
Leonardo
Job Details:
11/11/2024
"Arrived on site to test unit for melted terminal block. Found terminal melted, replaced main harness test unit and unit test good. Found black wire on power cord was a little melted. Advised maintenance to replace power cord ASAP. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, Texas 78745
Joe Z
Job Details:
11/11/2024
"Arrived on site for leaking water. Upon arrival, ran diagnostics and get error codes F0-E5 off balance load, and F0-E2 over suds. Cleared error codes. Ran a bulky/heavy duty cycle with no laundry or detergent. Inspected bellow, drain hose and water supply hoses and are good. Inspected underneath unit and has lots of dust with no signs of water dripping, water drained correctly with no leaks. At :13 minutes remaining mark unit began fill and leaking from dispenser. Ordering dispenser and recommend replacement of valves. Office to reschedule.; ordrng 1 W11524105 (Dispenser drawer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bastrop, Texas 78602
James K
Job Details:
11/11/2024
"WDT750SAKZ0 Arrived on site for unit not starting. Upon arrival, the Clean light indicator stays on and all buttons do not respond. Proceeded to replace W11506011 control. Tested unit and made no difference. Ordering W11460962 UI. No water leaks detected at this time. Customer agreed to reschedule Nov 18th. ; ordrng 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Austin, Texas 78744
James K
Job Details:
11/11/2024
"WFW5605MW1 Arrived on site for unit not spinning. Upon arrival, found water sitting in tub. Proceeded to initiate cycle and found drain pump running but not draining sitting water. Entered diagnostics and found codes F9E1 long drain, F5E2 lock failure and F0E2 oversuds. Cleared codes. Unit is stacked (picture attached). Requesting 2 man. Ordering W11578225 drain pump. No water detected at this time. Office to reschedule ; ordrng 1 W11578225 (Drain pump) and 1 2man (2 man)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, Texas 78602
James K
Job Details:
11/11/2024
"WFG320M0BS3 Arrived on site for LF burner not lighting. Upon arrival, found both LF and LR not igniting. Used a match to light the burner to confirm burner cap, head and cup is working. All functions working fine. Start ignition on both burners is not making contact with the cap. Ordering WPW10515459 ignition surface (2). Customer agreed to reschedule Nov 18th. ; ordrng 2 WPW10515459 (Ignition surface)s"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Highland Haven, Texas 78654
David Z
Job Details:
11/11/2024
"Arrived on site to diagnose ice machine. It producing any ice. Tested unit and found pumps good. Compressor comes on, but produces NO cooling or frost pattern. I heard noticable hissing in the evaporator area, and when unit powered off you can hear the hissing gradually stop, indicating there may be a leak in the evaporator. Unit needs sealed system repair. Ordering SS parts, compressor condenser evap. Office to schedule, 3 hour return visit. ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve) and 1 W10843121 (Non dye drier)"
We serviced a
WHIRLPOOL OVEN
Model jgrp436HL05
Near Leander, Texas 78645
Daniel A
Job Details:
11/11/2024
"Arrived on site to inspect oven not heating properly. Upon further inspection, I found that the bake igniter is not operating. I addressed the issue with the cooktop burner and found that the burner needed to be adjusted. I adjusted the burner and it is now igniting as designed. I am ordering the bake igniter W11355922 and spark module W11355922. No gas leaks observed during service. I am scheduling return service for 11/18; ordrng 1 W11355922 (Bake igniter) and 1 WPW10511278 (Spark module)"
We serviced a
KITCHENAID OVEN
Model KOSE900HBS00
Near Leander, Texas 78641
Daniel A
Job Details:
11/11/2024
"Arrived on site to inspect oven with no display. Upon further inspection I found that the problem is with the console control. Resetting the unit did not correct the issue. To fix this issue, I will need to order and replace the console W11400291. I am scheduling return service for 11/15. ; ordrng 1 W11400291 (Console)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near New Braunfels, Texas 78130
Andrey
Job Details:
11/11/2024
"Arrived on site to test unit for loud rattling, tested unit found one fan blade broken off making spin unstable, motor fan assembly that was providing was also damaged in box, ordering replacement rescheduled for 11/15; ordrng 1 WPW10395033 (Motor fan assembly)"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Wimberley, Texas 78676
Andrey
Job Details:
11/11/2024
"Arrived on to test unit for not heating tested unit found it is heating but after several restarts heater stopped engaging, all sensors tested good, replaced timer as precautionary but unit is still not heating, will need to replace motor on return visit, ordering parts rescheduled for 11/18; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Round Rock, Texas 78665
Andrew R
Job Details:
11/11/2024
Arrived onsite for dishwasher not draining. Upon arrival I found the drain pump to be operating as designed however no water was draining through. I checked the inside of the disposal and found the block cap to still be present. I took the block cap out and the unit is now draining as designed. No water leaks present at time of service. Call complete. No parts installed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/11/2024
Arrived on site to test unit for load and go issues. Found M/S on file were incorrect. Updated m/s and attached photo to work order. Unable to get dispenser motor to engage. Advised customer to connect unit to WiFi and ordering flow meter and additional parts to ensure completion. Scheduled for Friday 11/15. ; ordrng 1 W11621181 (Drawer assembly) and 1 W11596130 (Detergent pump) and 1 W11413340 (Drawer) and 1 W11174982 (Dispenser bezel) and 1 W11685945 (Detergent level sensor) and 1 W11621180 (Control)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Hutto, Texas 78634
Wesley
Job Details:
11/11/2024
Arrived onsite and found unit operating with failed fill valve causing f8e1 from restricted flow. Replaced the valve. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, Texas 78626
Wesley
Job Details:
11/11/2024
Arrived onsite and found unit in emergency drain and found unable to clear indicating pressure system out of range. Installed new control and calibrated. Unit is now operating as designed. Advised customer on repair. W11607637
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Georgetown, Texas 78626
Wesley
Job Details:
11/11/2024
Arrived onsite and found unit operating with intermittent warm freezer temps. Temps are proper at time of service. Explained normal defrosting function and reset control. Advised customer to use digital temp monitoring to document any ongoing temp issues. No parts.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, Texas 78626
Tyler
Job Details:
11/11/2024
Arrived on site for dryer not starting. On arrival I confirmed failure and found door switch wpw10237959 broken. Replaced it and tested dryer. Found it heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Temple, Texas 76502
Tyler
Job Details:
11/11/2024
"Arrived on site for refrigerator needing ice maker and gasket. On arrival reconfirmed issue and installed wpw10300024 ice maker, w10830274 gasket and tested unit and found no leaks from ice maker or fill tube and gasket sealing. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Georgetown, Texas 78633
Tyler
Job Details:
11/11/2024
"Arrived on site for washer needing w11314361 rotor, w11354541 stator, and w11460604 tub. On arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Jarrell, Texas 76537
Tyler
Job Details:
11/11/2024
"Arrived on site to install w11707984 fuse, w11551761 interlock, and w11252186 interlock. On arrival reconfirmed issue and installed parts. Tested microwave and found it working as designed. Call complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, Texas 78741
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for no heat. Upon arrival tested unit found it heating properly. Customer stated unit take up to 3 cycle to dry clothes. Ran a vent test and found vent is completely restricted. Advised customer to contact maintenance and have them clean the dryer vent to restore optimal performance. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, Texas 78610
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped working mid cycle. Checked incoming voltage, found no voltage. Checked breaker and found it tripped, reset breaker and tested unit, all components are properly engaging. Advised customer that if the breaker starts to trip constantly, contact the builder to get the breaker replaced. If after the breaker was replaced and the dryer is still tripping the breaker, give the office a call. At this time unit is running as designed, no parts installed, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Buda, Texas 78610
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for not drying clothes. Upon arrival customer stated unit needs to run 2-3 times to dry a laundry load. Ran a vent test, vent test is showing the venting is completely restricted and is whats causing the long dry times. Advised customer to hire a professional vent cleaning service for a thorough cleaning. Recommended to not use the unit until the vent is cleaned or components will start to fail prematurely. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78744
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for short cycle and long dry times. Upon arrival, tested unit in 6412, found vent test shows poor venting. Spoke to maintenance and maintenance stated they moved the unit to 6408. Tested unit in 6408, vent test passed with good airflow. Unit is not shortcycling. Advised maintenance to get the dryer venting in unit 6412 cleaned out thoroughly. Cycling thermostat is shutting down the unit due to heat accumulation. At this time unit is running as designed, no parts installed, job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Del Valle, Texas 78617
Tim M
Job Details:
11/11/2024
"Arrived on site to test unit for no operation. Upon arrival customer stated their lid had locked mid cycle and would not open. Water did not drain out.Confirmed issue, basket still full of water. Inspected harness and found drain pump wire has been broken. Repaired broken wire with a butt splice and secured harness to prevent any further breakage. Applied power to unit, unit immediately began to drain the water. After draining was complete ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Hewitt, Texas 76643
Sterling
Job Details:
11/11/2024
On arrival verified complaint if unit ui not working. Replaced ui per previous diag. Verified unit is fully functioning. Job complete installed w11542754
We serviced a
AMANA DRYER
Model NED4655EW1
Near McGregor, Texas 76657
Sterling
Job Details:
11/11/2024
On arrival verified complaint if unit not heating and continuous running. Verified voltage and polarity. Found timer is not stopping cycle no matter what setting is used. Replaced timer. Further inspection found heating element is broken on its windings. Replaced heating element. Ran time dry cycle and unit is now functioning correctly. Job complete installed w10857612 and 279838
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gatesville, Texas 76528
Sterling
Job Details:
11/11/2024
On arrival verified complaint of intermittent F0e7. Verified no codes in diag. Voltage and polarity are correct. Ran diag mode and all components function correctly. No visual issues with unit. Advised error code will pop up if unit says to clean washer and then they run a reg cycle and not the clean washer cycle. Unit is working as designed. Job complete no parts installed.
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS01
Near Georgetown, Texas 78633
Robert
Job Details:
11/11/2024
KRMF536RPS01 Arrived on site for a refrigerator with condesation on top fc gasket. Further inspection found gasket was not sealing correctly and silicone was needed . Used part#w10841140 also realigned gasket with heat gun tested product works as it's designed no water leaks visible from watersupply.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Georgetown, Texas 78628
Robert
Job Details:
11/11/2024
WDP540HAMZ4 Arrived on site for a dishwasher leaking. On arrival found home was a new build nobody lives in the home no home owners no home builder on site . Ran a diagnostic no error codes showed up. Ran a full test no visible water leaks anywhere uploaded photos of all the areas water could leak from I didn't see any signs of water stains . Product works as it's designed no water leaks visible from watersupply. Instruct home builder to send any photos of leaks no parts installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Georgetown, Texas 78633
Robert
Job Details:
11/11/2024
WRX986SIHZ03 Arrived on site for a refrigerator leaking from the water despenser. On arrival refrigerator was working as it's designed no water leaks client did show me a photo of the little amount of water . I asked client when she changed the filter she said a day before taking the photo. I used a measuring cup and filled 5 full cups to remove all air from the water lines. No leaks I checked icedoor to see if it was closing correctly it was. I instructed client when changing filter to always remove at least 2 to 3 gallons of water to remove all air. Product works as it's designed no water leaks visible from watersupply no parts used.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/11/2024
"Arrived on site to vacant apt 4056. Unit was unplugged. Drain pump started once plugged in. Canceled and was able to enter diagnsotics but pump started again. Found f1e1, f0e2, f8e1, f3e1,. Inspected and found the pressure hose was kinked l removed back panel. Corrected hose. Replaced main control. Verified operation. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/11/2024
Arrived on site for dishwasher not draining. Customer tried several cycles and had to cup out water. Was told by owner it new. Found error F6E4. Inspected drain and found disposal still had plug in place. Knocked out disposal. Tested and verified operation. Call complete. No leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/11/2024
"Arrived on site for refrigerator dispenser not working. Also lights went out. Also not making ice. Went into test mode but fans and cooling did not stop. Inspected and found deli control non responsive. Removed deli control and units. Lights came back on, dispenser now working. Read disclaimer on 5 door refrigerator. Customer does not want to continue with any repairs. Call complete. 162.36 Auth code: UHJ4UY"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, Texas 78758
Matthew
Job Details:
11/11/2024
Arrived on site for washer not going into wash cycle. Ran diagnostics no error codes at the time. Noticed cold water valve was close Opened valve ran test cycle and normal cycle. Unit is now operating properly. Job completed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Manor, Texas 78653
Matthew
Job Details:
11/11/2024
Arrived on site for leaking washer. Disassembled washer at the back to look inside for leak. Ran it through several test even a full load and not a single leak was detected.Did find error code for over sudsing. Instructed customer on load size and amount of detergent being used. No leaks detected at this time job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, Texas 78724
Matthew
Job Details:
11/11/2024
Arrived on site washer not coming on. Ran diagnostic but did find broke solenoid. Had to replace valve assembly and tested. Unit is now running as designed. No water leaks at the time. Job completed. Part used w10919003
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Round Rock, Texas 78664
Matthew
Job Details:
11/11/2024
Arrived onsite for unit leaking. Found water tube for water dispenser stressed and cracked causing leak. Used truck stock water connector and line and corrected tube. Tested and unit is now functioning properly. Job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, Texas 78752
Luis
Job Details:
11/11/2024
Arrived on site for no ice. Found loose connection at icemaker harness reconnected icemaker unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Austin, Texas 78750
Luis
Job Details:
11/11/2024
"Arrived on site for loud noise. Loud noise from evaporator compartment,removed cover found tape that secures wires above fan motor rubbing against fan blade,powered unit off removed and secured wires powered unit on noise no longer present."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78726
Luis
Job Details:
11/11/2024
"#7652Arrived on site for no cool and clicking noise. Found start device clicking,unplugged unit,installed a new start device powered unit on compressor powered on. Checked connections no leaks. Used 8201786; used 1 8201786 (Start device) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, Texas 78749
Luis
Job Details:
11/11/2024
"Arrived on site for divider and top of freezer door extremely hot. Found divider between freezer and fresh food compartment extremely hot,pulled unit out,removed compressor cover found an obstruction preventing condenser fan blade to rotate,removed obstruction fan powered on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78759
Luis
Job Details:
11/11/2024
"Arrived on site for breaking tripping. Unit is on the 3rd floor in game room,unplugged unit reset breaker that is on the first floor near mail room. Unplugged heater ohmed heater passed no short,powered unit on compressor and fans powered on let unit run no issues,reconnected heater harness unit stayed on no issues,power cycled unit compressor and fans powered on let u it run no issues,ran diagnostics all test passed,ran heater test passed let heater run for a couple mins no issue exited diagnostics waited compressor and fan powered on unable to recreate issue breaker has not tripped called safety gave description and work performed. Sr#7740257474"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78757
Luis
Job Details:
11/11/2024
"Unit 418Arrived on site for breaker tripping. Per maintenance once unit plugs into outlet breaker will trip immediately,maintenance moved refrigerator to a vacant unit. Checked outlet reading 120vac powered unit on compressor and fans powered on let unit run breaker did not trip,power cycled unit ran diagnostics thermistors passed,ran compressor test passed ran heater test passed,ran fan test passed breaker did not trip during diagnostic. Powered unit off oh,ed heater,heater ohmed at 131.7 reassembled unit powered unit on compressor and fans powered on let unit run breaker not tripping. Called safety team reported findings and information breaker had not tripped during conversation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Austin, Texas 78723
Leonardo
Job Details:
11/11/2024
Arrived on site to test unit for dispenser not opening. Test unit and found faulty dispenser. Replaced dispenser test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW2827LL01
Near Austin, Texas 78704
Leonardo
Job Details:
11/11/2024
"Arrived on site to test unit for upper oven door interior glass broken. Found cracked glass, replaced glass test unit and unit test good job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Austin, Texas 78757
Leonardo
Job Details:
11/11/2024
Arrived on site to replace control board. Relaxed board test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Austin, Texas 78703
Leonardo
Job Details:
11/11/2024
Arrived on site to test unit for broken element. Found element damaged from short. Replaced heating element test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Dripping Springs, Texas 78620
Joe Z
Job Details:
11/11/2024
Arrived on site with test strips to test water hardness. Also am testing operation of unit with clear door. Test water and results are 15 grain. Uploaded picture to SD. Also ran unit with clear door and found suds without adding detergent. Contacted tech line and Spoke with Joe. Tech said 15 grains is very hard water. Tech also had me check Water temperature and is 109.should be 120 or hotter. Tech said only recommendation at this time is for customer to raise water temperature to at least 120 degrees and use a herd water detergent. Unit is operating as designed. No leaks present. Job complete.