Service History 459 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Elgin, TX 78621

Cliff

Job Details: 01/10/2023

Arrived on site to replace previously ordered parts for range. Part ordered is for 6' burner and will not function as a proper replacement for large burner. Ordering correct part and return date set; ordrng 1 WP3149400 (Rf infinite switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 01/10/2023

Arrived on site and will order harness and heating element.; ordrng 1 W11616409 (Harness) and 1 W11476624 (Control box harness) and 1 W11562215 (Heater)

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS00

Near Austin, TX 78731

David S

Job Details: 01/10/2023

"Arrived on site to possibly install previous diagnose part. I inspected the new cooktop and found one of the corners is bent. I am ordering another cooktop. The office will reschedule. I spoke to the customer and let him know what I found, he stated KitchenAid sent him the new knobs, when we return to install the new cooktop we will install the knobs. ; ordrng 1 W11051501 (Cooktop) and 1 Inspectpartplease (Inspect part please)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704LPA

Near Spicewood, TX 78669

Leonardo

Job Details: 01/10/2023

Arrived on site to test unit for unit leaking. Found unit leaking from the left side. Ordering new feed tube and bottom spray arm and over filled funnel. Office to reschedule ; ordrng 1 W11550888 (Spray arm) and 1 W10872558 (Feed tube) and 1 W11025986 (Over fill funnel)

We serviced a

WHIRLPOOL RANGE

Model WCE77US0HS01

Near New Braunfels, TX 78130

Andrew

Job Details: 01/10/2023

"Arrived on site to test unit for no power. Found switch tod was bad. Replaced rod, and unit worked but when center warming element engaged breaker would trip. Found breaker is a ground fault breaker. Accessed plug connections and found ground contacting neutral. Routes wire away from neutral. Recommend replacing warmer switch and element. Switch showing out of stock. Office to reschedule. ; ordrng 1 W10888698 (WRmer switch) and 1 W11041453 (Warmer element)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Temple, TX 76502

Gerry C

Job Details: 01/10/2023

"Arrived to inspect control issue. I found the ui unresponsive and I removed and replaced, including the main control due to prior issues. All functions returned to the unit and it operated as designed. I discussed detergent usage with the customer and advised filling approximately 20% of the detergent dispenser cup, due to the type of usage described by the customer. Unit qualifies for Technical Service Pointer #: W11540964 and has the copper bushings and the heater will need to be replaced. No leaks observed during service. ; ordrng 1 W11537778 (Heater)"

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Temple, TX 76501

Gerry C

Job Details: 01/10/2023

"MVW7230HC0 Arrived to inspect clicking noise and no operation. Service test mode had F7E4 stored in memory no I cleared for testing. The unit would not go into high speed spin and I found the slider had failed. Further, the gear case had flung oil, requiring replacement and the rotor teeth were damaged. Office to obtain authorization and order parts. No leaks observed during service. ; ordrng 1 W11260238 (Rotor) and 1 PartAutho (Part Authorization)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 01/10/2023

"Arrive on site to install previously diagnosed parts. Upon arrival I installed new control, inlet valve, and Sump&motor. And tested unit and found unit operating as designed. The controls panel is pealing off well need to be replace for the buttons to work properly. I am ordering the control panel. Office to reschedule. ; ordrng 1 W11413963 (PANEL-CNTL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204ESB00

Near Austin, TX 78703

Wesley

Job Details: 01/10/2023

Arrived onsite for not cooling and found ui partially unresponsive and set to NO COOL but not allowing selection to turn on cooling. Returning with Ui assembly to replace under AEX 1 year repair warranty. Office to reschedule.; ordrng 1 W10789537 (Ui control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

"Arrived onsite for refrigerator not cooling in both compartments. Upon arrival inspected unit. Customer stated unit stopped cooling for six days. Tried troubleshooting for a while then the unit started cooling again. Has been cooling for almost two days now. While inspecting found some ice on back panel. All components are functioning at this time. Possible defrost issues or power outage, unit in new subdivision and new home. Call customer Friday to get report from Ms Fawne. If unit is functioning without error postpone return. If customer sees signs of frost buildup on back of freezer section unit will need defrost components. Control, UI and defrost sensor will be needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near Austin, TX 78745

Joe Z

Job Details: 01/10/2023

Arrived onsite to install previously ordered parts. Replaced both left and right door gaskets. Inspected unit and have a good seal all the way around. Job complete.

We serviced a

WHIRLPOOL WASHER

Model LAT8416AAE

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Found noise was coming from bleach tube that came loose and was knocking against the cabinet. Reattached tube. Customer will monitor. If needed will consider replacing Bleach tube WP22001320 and Bleach cup 22001006.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB01

Near Austin, TX 78744

Joe Z

Job Details: 01/10/2023

Arrived onsite for icemaker arm is broken. Upon arrival inspected unit and found bail arm fell out of position. Remounted arm and test unit. Unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Austin, TX 78738

Scott

Job Details: 01/10/2023

Arrived on site for dishwasher not draining and burning smell. Ran diagnostics got those error codes 6-3 6-4 8-2 8-1 5-2 . Found tub full of water . Tried manually to drain . Motor would just hum. Shop vacuumed water out of tub . Removed drain pump and found parts of lower rack wheel assembly stuck in propeller . Renamed plastic . Ran diagnostics wash all checked normal. No water leaks detected at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, TX 78751

Wesley

Job Details: 01/10/2023

Arrived onsite for 8-1 error and 8-2 error and not functioning.determined cause of failure to be very poor water pressure to the dishwasher. Advised customer on findings and that needed to correct the pressure problem. Supply hose not visibly pinched and free of binding. All else checks good.

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Austin, TX 78704

Wesley

Job Details: 01/10/2023

Arrived onsite and repaired unit by replacing user interface. Now unit is operating as designed. Advised customer on repair.

We serviced a

LG REFRIGERATOR

Model LFXS30726S/02

Near The Hills, TX 78738

David S

Job Details: 01/10/2023

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found no ice or frost build up on the evaporators. I found all the fans working. I found the compressor running but hot to the touch and the condenser is room temperature, indicating the unit has a aealed system failure. I spoke to the customer about what is needed for the sealed system repair. They are going to replace the unit.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Liberty Hill, TX 78642

Lou

Job Details: 01/10/2023

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested the components and found the reservoir drain pump not functioning and the bin thermistor bad. I removed the reservoir drain pump and found a large amount of debris inside the pump and inside the reservoir (photo). I cleared the debris and re-installed the pump,and retested. Unit is operating as designed. Removed and replaced the thermistor and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE FREEZER

Model FUF21DLRDWW

Near Andice, TX 78628

Lou

Job Details: 01/10/2023

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found the temp setting at -6 degrees and the UI missing digits. I tested temps inside the unit and got 14 degrees. Placed the unit in diagnostics and tested the components listed in the tech sheet and found them operating as designed. I checked for error codes in step 5 and found none. Pulled the unit out and tested the compressor and thermistors and all are within range. Good frost pattern on the evaporator. No water connections to the unit, job completed.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Andice, TX 78628

Lou

Job Details: 01/10/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the water supply hose and fitting to the inlet valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78633

Lou

Job Details: 01/10/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Manor, TX 78653

Cliff

Job Details: 01/10/2023

Arrived on site to diagnose a range with a gas odor. Found slow leak through rf and rr burners. Documented with safety team. Replaced manifold and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Manor, TX 78653

Cliff

Job Details: 01/10/2023

Arrived on site to diagnose an oven that is not turning on. Found breaker tripped and reset breaker. Ran all oven components simultaneously through diagnostics and breaker didn't trip. If issue persists customer will need to diagnose and correct electrical issue.

We serviced a

LG REFRIGERATOR

Model LMX25984ST

Near China Spring, TX 76633

Jonathan M

Job Details: 01/10/2023

"Arrived on site for a refrigerator that is dispensing water after he water button is released. Inspected unit and work area. Defined that the user interface was also dim on the control panel. Tested the unit and did confirm the customers complaint. Checked the water pedal and switch and found both working and operating as designed. The customer agreed to the repair. Replaced the user interface assembly and tested the unit. The unit begin to work and operate as designed with no water leaks present

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 01/10/2023

"Arrived onsite for IM not working. On inspection found the freezer was at -5 temperature. I pulled the IM out and found the fill tube was frozen. I steamed the tube open and ran the harvest and the water fill test. The IM working as designed, I informed the customer that there was a few gaps in the FC door gasket top and bottom. That it could have caused the tube to freeze over. Also let him know that it could be a weeping water inlet valve that could be causing the tube to ice over.

We serviced a

LG REFRIGERATOR

Model LMX25964ST/00

Near Killeen, TX 76541

Tyler

Job Details: 01/10/2023

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found uni5 unplugged and at room temp. Found stable power supply from outlet, controls, fans, and compressor. Found no heat transference from any hardware after 30 minute run time. Found unit had sealed system failure, customer opted. Out further repairs and wants to shop for new unit.

We serviced a

GE DRYER

Model GTD42EASJWW

Near Fort Hood, TX 76544

Tyler

Job Details: 01/10/2023

Arrived on site for dryer needing previously diagnosed hinges. Upon arrival installed required parts. Found door closing as designed without failure. Call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PF7

Near Niederwald, TX 78640

Kevin

Job Details: 01/10/2023

"Arrived on site and inspected icemaker and found it is noisy while running, water has been splashing out of icemaker and causing ice buildup in the freezer. After replacement icemaker cycled properly and filled with water. Office to collect total with card on file. Send a short video to KB/service management of icemaker running properly. Also recommended that refrigerator be thawed for two days to remove ice buildup from original overflowing icemaker. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Austin, TX 78732

David S

Job Details: 01/10/2023

"Arrived on site to install previous diagnosed parts. I replaced the freezer door switch and the led control. I tested the unit and found the freezer light not working I found service pointer W11460554 which covers the led replacement, special project S191AQ. I used led W11601310 from truck stock. I removed the door handles and applied loctite to the set screws so they dont back out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Driftwood, TX 78619

Luis

Job Details: 01/10/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated led modules in both sections all leds working as designed. Repair covered under project code S84638"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Austin, TX 78739

Leonardo

Job Details: 01/10/2023

Arrived on site to test unit for unit it having power. Test unit and found unit getting power but fuse was open. Replace thermal fuse

We serviced a

WHIRLPOOL VENTHOOD

Model JXD7036YS6

Near Salado, TX 76571

Gerry C

Job Details: 01/10/2023

"JXD7036YS6 Arrived to inspect contact with vent assembly. I found the unit had moved slightly and I placed 15mm shims behind the lower panel section, to prevent any future rearward movement of the unit. I reapplied MFG sealant to the right side after the movement correction and tested. No contact with the vent assembly could be observed and all functions were present, as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

David Z

Job Details: 01/10/2023

"Arrived on site to diagnose dishwasher that is not filling with water. Tested unit and confirmed an extremely slow fill. Removed valve and found the screen is covered completely with water softener slime, causing almost no water to be able to pass through. Replaced valve and tested unit. Verified all working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Georgetown, TX 78633

David Z

Job Details: 01/10/2023

"Arrived on site to diagnose refrigerator that has the ice melting and clumping in the bin. Examined unit and found a pretty good sized sheet of ice cubes melted together in the bin. Checked gaskets and found door gaskets good. Cycled icemaker and found icemaker is leaking out the front of the mold due to a crack. Replace icemaker and tested. Verified unit working as designed with no further water leaks.

We serviced a

WHIRLPOOL RANGE

Model WEG760H0DS0

Near Georgetown, TX 78633

David Z

Job Details: 01/10/2023

"Arrived on site to diagnose range with cooling fan speed issue. Customer spotted an F8E0 error for fan underspeed. Confirmed in diagnostics. Found relay clicking on control, fan did not spin at all. Removed cooktop and cover and replaced fan. Tested unit and found it would engage and preheat as designed. Call complete."

We serviced a

GE REFRIGERATOR

Model Dfe28jskbss

Near Georgetown, TX 78633

David Z

Job Details: 01/10/2023

"Arrived on site to diagnose refrigerator that had inconsistent cooling in refrigerator compartment. On arrival customer informed me the top section of the RC was warm, bottom section has frozen over and exploded sodas. When I examined the unit I found the evap fan was dead, no circulation.Replaced fan and tested. Vefied proper circulation as soon as fan was plugged in. Call complete."

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F2VW0

Near Killeen, TX 76549

Tyler

Job Details: 01/10/2023

Arrived on site for freezer needing previously diagnosed ir tower and control. Upon arrival reconfirmed issue and installed required parts. Reassembled and tested unit and found freezer working as designed. Informed customer to allow 24 hrs to stabilize temps

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Nolanville, TX 76559

Tyler

Job Details: 01/10/2023

Arrived on site for washer showing LD. Upon arrival confirmed issue and found f32 in diagnostics. After further testing I found drain motor failing. Also found rotor coming loose. Found new drain pump also defective. Found control also showing intermittent power issues to random parts.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Georgetown, TX 78633

David Z

Job Details: 01/10/2023

"Arrived on site to diagnose cooktop with front left burner not igniting unless other burners are cycled. Foind the ignition switch on the front left burner had failed, but all others were good, allowing unit to light. Replaced harness and seated switches and tested. Verified unit working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Rogers, TX 76569

Gerry C

Job Details: 01/10/2023

"KDTM404ESS1 Arrived to inspect leak. I entered service test mode and found F9E4, F9E1 and F8E2 stored in memory. I found there were signs of water leaking under the unit, but did not see any direct leaks during service test mode. I did find the lower spray arm with three spray heads had one broken off and lodged under the heater and arm assemblies and removed it prior to testing. Further inspection revealed a slight amount of deposits on the diverter outer housing and I suspect the leak to be intermittent and from the diverter seal

We serviced a

SAMSUNG DRYER

Model DVE45R6100W/A3

Near Cedar Park, TX 78613

Kimo

Job Details: 01/10/2023

Arrived onsite for a dryer that is not heating. Upon inspection I found that the heating element showed open. I installed new heating assembly and tested unit and found unit operating as designed

We serviced a

LG REFRIGERATOR

Model LRBN22514ST

Near Austin, TX 78731

Vincent

Job Details: 01/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling very well and freezer not cooling at all. I took temperatures and RC 49? & FC 46?. I found that the compressor was extremely hot and its operating properly. Will need a sealed system repair. I gave customer a rough estimate on a sealed system and he decided to replace unit. No leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model WGD4815EW1

Near Austin, TX 78728

Vincent

Job Details: 01/10/2023

"Arrived on site for dryer not heating, inspected unit and work area. I found the fuse thermal open. I disassembled unit and clean out all lint and replaced fuse. Unit is now operating as designed and no leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Pflugerville, TX 78660

Cliff

Job Details: 01/10/2023

Arrived on site to diagnose a microwave that has a light not working. Found failed surface light bulb. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAC0

Near Austin, TX 78703

Wesley

Job Details: 01/10/2023

Arrived onsite for dirty bellow request for replacement. Completed repair. Repair is complete and unit is operating as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Buda, TX 78610

Matthew

Job Details: 01/10/2023

Arrived onsite to replace console. Replaced console and tested. Unit is functioning properly. Job complete.

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Buda, TX 78610

Matthew

Job Details: 01/10/2023

Arrived onsite for dryer not heating. Upon arrival tested unit. Found unit powering on and tumbling but not heating. Disassembled and found failed cutoff. Replaced cutoff and tested. Unit is heating and cycling properly. Notified customer that an external duct cleaning Ill be needed to insure this doesnt happen again. Customer making arrangements. Job complete .

We serviced a

GE REFRIGERATOR

Model GFE28GSKMSS

Near Austin, TX 78744

Joe Z

Job Details: 01/10/2023

Arrived onsite for NOT COOLING IN FRZR AND FF SECTION DOESN'T SEEM AS COLD. Also DISPENSER IS LEAKING. Upon arrival there is no power to unit. Restored power and condenser fan and compressor turn on. Compressor is pulling .64 amps. The condenser has a sheet of dust build up. Cleared dust from condenser. Cooling began in RC. Customer stated that he temped FC 39 degrees and RC 50 degrees. Contacted SW for assistance. Ran diagnostics and There are no stored error codes on RC and FC sections. Unit is currently operating correctly. Customer will monitor cooling for the next 24 hours. Job complete.

We serviced a

FRIGIDAIRE DISHWASHER

Model FSCD2413US5A

Near Kyle, TX 78640

Leonardo

Job Details: 01/10/2023

Arrived on site to test unit for no power. Test unit and found no power cord connected at the unit. Installed the power cord test unit and unit test good.

We serviced a

JENN-AIR WINE COOLER

Model JUWFL242HL01

Near Austin, TX 78704

Luis

Job Details: 01/10/2023

"Arrived on site for not cooling and loud noise. Diagnosed compressor issue for loud noise and cooling issue,found no refrigerant in system,installed a new drier and access valve to locate leak. While pressurizing system hissing noise in compressor compartment,located noise from cap tube gave cap tube a slight tug and found cap tube broken in liner. Took pictures called tech support sent pictures to tech support per tech support and information being sent to product review team,whirlpool will contact customer SR#7735458829"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Austin, TX 78731

Luis

Job Details: 01/10/2023

"Arrived on site. Ran diagnostics weak water flow to pan diagnosed a defective water valve,replaced water valve unit passed all other test,installed new filter customer provided and ran clean cycle with cleaner customer provided.

We serviced a

KITCHENAID DISHWASHER

Model UNKNOWINGLY

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/10/2023

Arrived onsite for dishwasher not working. Installed previously diagnosed parts. The keys were working with the new control board but during diagnostics mode the spray arms never in gaged to stat spraying. Customer did not want to go forward with repair due to cost of repair. I reinstalled the old control board

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78748

Luis

Job Details: 01/10/2023

Arrived on site for no lights per service replaced defective freezer led module all leds working as designed. Repair covered by autho S191AQ ; used 1 W11601311 (Led module) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dripping Springs, TX 78620

Luis

Job Details: 01/10/2023

Arrived on site for noise complaint. Fans and compressor running ran diagnostics on each individual part per customer will both components running unit is loud called tech support per tech support no repair normal operating soundsSr#7735462744

We serviced a

KITCHENAID WINE COOLER

Model kuwr214KSB00

Near New Braunfels, TX 78132

Kevin

Job Details: 01/10/2023

"Arrived on site and found door is hitting cabinet when closing, Level/plumbed the refrigerator by lifting left-hand side with foot and moved it 1 inch forward. Explained that refrigerator is not designed to have the door closed point inside the cabinet. Refrigerator cabinet needs to be flush with surrounding wooden cabinet to ensure the correct operation, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, TX 78132

Kevin

Job Details: 01/10/2023

Arrived on site and found right hand rivet is missing from adjuster wheel. After replacing it her builder request adjusted front as much as possible but refrigerator cabinet does not line up perfectly with surrounding wooden cabinet/alcove. Explained to builder that this is not a built-in model and adjustments are limited. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near New Braunfels, TX 78132

Kevin

Job Details: 01/10/2023

"Arrived on site heading inspected refrigerator and found return air is frozen over, disassemble freezer and found white wire on harness to heating element is loose, took pictures. After resetting wire set refrigerator into a diagnostic cycle and defrost is now working. Defrost has already cleared return air, recommended the customer continue to observe refrigerator and if needed manually defrosting it by Unplugging it for two days, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near New Braunfels, TX 78130

Kevin

Job Details: 01/10/2023

"Arrived on site and inspected refrigerator and found icemaker tray has broken, replaced icemaker, cycled it, and filled with water, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Kyle, TX 78640

Kevin

Job Details: 01/10/2023

"Arrived on site and inspected washer and found control panel is unresponsive, disassembled control panel and found encoder board is not attached. After reattaching encoder control panel is working properly and washer will complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Replaced compressor, pulled vacuum and held. Charged per spec and ran compressor. Compressor is running and unit is cooling. Instructed customer to place a bottle of water in the freezer and allow to freeze and remain frozen for 24 hrs before loading. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

Arrived onsite to replace electronics per Whirlpool. Replaced control and UI. Tested unit at 350 degrees. Unit is functioning properly. Customer will monitor. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival inspected unit. Ran diagnostics and found error code for wash motor not engaging. Ran test and confirmed failed wash motor. Replaced sump and motor assembly. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near San Marcos, TX 78666

Matthew

Job Details: 01/10/2023

Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Ran diagnostics and found error code for long/no fill. Ran test and found no hot water entering unit. Disassembled and inspected found valve stuck closed. Replaced valve. Tested unit and unit is functioning properly. Job complete. Documented with tech line SR#7735460194.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Austin, TX 78745

Joe Z

Job Details: 01/10/2023

Arrived onsite to install previously ordered parts. Replaced right side RC door. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78744

Joe Z

Job Details: 01/10/2023

"Arrived onsite to install previously ordered parts. When disassembling unit agitator is seized to shaft. Had to fracture agitator to be able to remove gearcase. Replaced gearcase W11393685, suspension W11130359, clutch W10754448, slider W10734521, agitator W11550891, stator W11195971, and rotor W11260238. Test unit and unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Georgetown, TX 78626

David Z

Job Details: 01/10/2023

"Arrived on site to follow up on washer that had stopped agitating. Ran unit and found it locked in spin position. Checked actuator and found pin on shifted disc broken. Replaced actuator under parts warranty. Didn't feel any binding in the cam / splutch. I tested the unit and heard a weird electrical noise, but it stopped and unit worked perfectly fine. Advised Darrell that if actuator fails again we need to replace the cam / actuator / capacitor and control, to resolve any possible backfeeding or control issues. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Gerry C

Job Details: 01/10/2023

"KOCE500ESS11 Arrived to inspect microwave RF emissions after cabinet corrected by builder. I found the builder corrected the cabinet issue and the chassis was no longer sitting on the oven vent at the lower front of the unit. The microwave door had been jarred loose at some point and I was able to correct the outer door mounting and tested the unit. I found emissions steadily below the 5mW at 2 limit around the perimeter of the unit, except for approximately 1.5 seconds during the rotation of the liquid within the unit, per revolution. Per customer request, I contacted the MFG, tech Kurt, file #7735466866 to report the issue and ask for guidance. The MFG tech said unit is within limits and no further repair needed. Operational test good."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Austin, TX 78744

Wesley

Job Details: 01/10/2023

Arrived onsite and repaired unit by replacing the motor and blower. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78752

Wesley

Job Details: 01/10/2023

Arrived onsite and found leak from the valve cold water side breaking. Repaired by replacing water inlet. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78734

David S

Job Details: 01/10/2023

Arrived on site for ice maker not producing. I inspected the unit and work area. I found the ice maker not cycling and the fill tube frozen over. I replaced the ice maker and cleaner the fill tube. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Cedar Park, TX 78613

Kimo

Job Details: 01/10/2023

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new gearcase and tested unit and found unit operating as designed. Job completed no leaks

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNXS1

Near Georgetown, TX 78628

Lou

Job Details: 01/10/2023

"Arrived on site to inspect ice machine noises and not making ice. Upon further inspection, the customer provided a video of the noise which sounded like the recirculating pump. I tested the unit and found the recirculating pump making a rattling noise. I removed and replaced the pump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Georgetown, TX 78628

Lou

Job Details: 01/10/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damaged pulley shield and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Austin, TX 78738

Leonardo

Job Details: 01/09/2023

Arrived on site to test unit for door not closing. Test unit and found loose switch holders. Secured switch holder test unit and unit test good job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Waco, TX 76712

Gerry C

Job Details: 01/09/2023

"KRFF507HPS03 Arrived to inspect no cool. I found a leak within the sealed system in the lower unit area and I removed and replaced the compressor and associated parts. I vacuumed the system to 380 microns and then monitored for an additional 15 minutes. Holding vacuum, I charged with the MFG prescribed amount of refrigerant and tested. The ice maker housing require adjustment and after correcting, the ice bin gasket sealed as designed. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Troy, TX 76579

Gerry C

Job Details: 01/09/2023

"WTW5015LW0 Arrived to inspect unit not working. I entered service test mode and found 9-1, 9-9, 8-1 stored and cleared for testing. The drain pump woul rain, but it was very sluggish. I removed and replaced the pump and the unit resumed all normal functions. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Jarrell, TX 76537

Gerry C

Job Details: 01/09/2023

"Arts to instal previously diagnosed and ordered parts. I removed and replaced the failed compressor and installed the drier and service port. I vacuumed the system to 310 microns and then allowed the unit to sit for an additional 15 minutes. I charged with the MFG prescribed refrigerant charge and tested. Operational test good, no leaks observed during service."

We serviced a

JENN-AIR OVEN

Model JGRP548HM01

Near Kingsland, TX 78639

David Z

Job Details: 01/09/2023

"Arrived on site to diagnose range that is not igniting for bake cycle on left side oven. Tested unit and observed igniter. Found igniter was not sparking at all, but you could hear the unit spark. Checked wiring and found the cable for the left side igniter was never plugged in from factory. Connected igniter wiring and verified all working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Kingsland, TX 78639

David Z

Job Details: 01/09/2023

"Arrived on site to diagnose refrigerator not making any ice. Examined unit and found a lot of frost / ice buildup around the icemaker and bucket. Removed bucket and icemaker cover. Found ice wedged around the icemaker, keeping it from harvesting. Found fill tube slightly deformed, causing water to miss some of the tray. Heated and repaired fill tube. Unit filling as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB865GC

Near Marble Falls, TX 78654

David Z

Job Details: 01/09/2023

Arrived on site to diagnose washer with issues closing lid. Found lid was broken at hinges due to cracked plastic. Replaced lid with new. Tested and verified all working properly. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bastrop, TX 78602

Matthew

Job Details: 01/09/2023

"Arrived onsite for washer with error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error codes for overload, motor unable to reach rpm, tachometer missing or wrong signal, open motor circuit. Ran test cycle and found unit not switching between agitate and spin. Inspected underneath unit and found failed actuator. Used truck stock actuator W10913953. Replaced actuator and tested. Unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Bastrop, TX 78602

Matthew

Job Details: 01/09/2023

Arrived onsite for range with error code and bake function not operating. Upon arrival inspected unit. On arrival display showed F9. Referenced tech sheet and no code exists. Power cycled unit and tested. Once power was restored console was fully responsive. Ran bake cycle at 350 degrees and unit heated without error. Unit is now functioning properly. Customer will monitor. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78703

Kimo

Job Details: 01/09/2023

Arrived on site for a Built-in refrigerator that has malfunctioning LEDs. Upon arrival I found that there where LEDs out in the unit. I replaced the LEDs and found that the unit is now operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lago Vista, TX 78645

Maurice R

Job Details: 01/09/2023

Arrived onsite for washer not draining. On inspection found that the belt had come off the pulley and the pulley shield was on the ground with the belt laying in the pulley shield. The bolts for the shield were not to be found anywhere. Reinstalled the belt and the shield and ran unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Leander, TX 78645

Maurice R

Job Details: 01/09/2023

Arrived onsite for burner not igniting. On inspection the burner will not ignite. Took the burner head off in readjusted the burner plate. Reinstalled the burner and tested the unit. The unit is operating as designed and no gas leaks detected during service.

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/09/2023

Arrived on site for refrigerator making loud noise with frost build up. Upon arrival customer stated frost issue was mostly gone. After further examination I found the ice maker fan in fc still has some frost build up from prior issue that hadnt fully evaporated. Removed ice and found noise gone. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Waco, TX 76710

Jonathan M

Job Details: 01/09/2023

Arrived on site for a washing machine that will not drain. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through a diagnostic test and found the unit working an operating as designed and draining out at the end of the cycle. Advise the customer that I could not find any issue with the washer and that their issue may be with the drain inside of the home(as this service was done at RAC). The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW2

Near Waco, TX 76710

Jonathan M

Job Details: 01/09/2023

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit though diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the unit through a fill test on both valves. Found the cold water valve not letting water through properly. Replaced the water valve with a truck stock water valve (W11210463). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W11210463 (Valve) from stock

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, TX 78735

Scott

Job Details: 01/09/2023

Arrived on site for oven not heating . Found switch on regulator was in off position. Flipped to on and oven fired right up. Ran preheat.No gas leaks detected. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKB02

Near Austin, TX 78735

Wesley

Job Details: 01/09/2023

Arrived onsite and found the unit operating with failed airway frozen return. Thawed the return to restore cooling function. Advised that this can be symptomatic of control failure and formed before the control was replaced. Cleared the ice. Unit is now operating as designed. All checks good. No charge. call back

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Rogers, TX 76569

Paul

Job Details: 01/09/2023

"Arrived onsite for a no heat dryer. I found everything functioning except the heat. I found the heater open and the cabinet full of lint. I replaced the heater, vacuumed out the chassis and tested the dryer. All is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Belton, TX 76513

Paul

Job Details: 01/09/2023

Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the heater was open. I replaced the heater and tested the dryer. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Killeen, TX 76543

Tyler

Job Details: 01/09/2023

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant and installed drier and compressor and access valve. Pulled vac and recharged system with 41g of refrigerant. Found no leaks and unit running as designed. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Georgetown, TX 78628

Lou

Job Details: 01/09/2023

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear a metal clanking noise. When I stopped the unit, I could hear the blower wheel moving when it should have stopped with the drum. I disassembled the it and found the blower wheel broken free from its axle and the exhaust pipe loose. I removed and replaced the blower wheel and tightened the exhaust pipe and reassembled. Retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lakeway, TX 78734

Kevin

Job Details: 01/09/2023

"Arrived on site and replaced heating element per service pointer W11540964, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Spicewood, TX 78669

Kevin

Job Details: 01/09/2023

"Arrived on site and found customer is experiencing intermittent water dispenser operation. Found styrofoam evaporator cover in fresh food section has an airgap causing cold air to reach water reservoir lines and freeze them. Added permagum to fill in gaps and this should prevent reservoir from freezing, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 01/09/2023

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Georgetown, TX 78633

Lou

Job Details: 01/09/2023

"Arrived on site to inspect dryer shutting off too soon and clothes not drying. Upon further inspection, i tested the airflow using my vent test kit and the unit passed both tests. I tested the unit on the customer setting of Normal/Medium heat. While testing, I rubbed my fingers across the sensors and found the heat was not coming on as it should. Using a wet rag, I tested the sensors again and got the same results. I found the eco boost selection was on. Turned the eco boost off and retested and found the heat would turn on more frequently but would not stay on for very long. I removed the front panel and tested the coils and found them out of range. Removed and replaced the coils and retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Killeen, TX 76543

Tyler

Job Details: 01/09/2023

Arrived on site for washer showing f5. Upon arrival confirmed complaint and found f5E2 in diagnostics. Found ACU sending correct voltage but lidlock was internally failing. Replaced lidlock and found unit had full functionality restored call complete

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Austin, TX 78717

Vincent

Job Details: 01/09/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the gasket on the left door for the ice maker had came off. I re-installed the gasket in place and replaced the water filter that customer provided. Unit is operating as designed and no leaks where observed during service. Job completed."