WRS571CIHZ05 Arrived to inspect noise. The diffuser would chatter during operation and I removed and replaced. The noise issue was resolved and the unit operated as designed. No leaks observed during service.

"Arrived onsite to replace faulty control. While at the control checked temperature probe and was good. Replaced control and tested. Ran unit up to 400 degrees and tested. Unit heated and cooled properly, fan shutting off as designed. Job complete"

Arrived on site for wall oven with failing gasket. Upon arrival customer also pointed out discoloration on bottom of oven liner as well as heat coming from bottom under oven door. Upon further inspection I found gasket pins not holding gasket w11262572 in place and replaced it. Also instructed customer on how discoloration and airflow in oven work and thats normal operation for both. Unit now works as designed. Call complete

"Arrived on site for loose handles. Upon arrival,inspected unit and found right side of Fc handle is about 1/4 turn loose and left rc door handle has bottom set screw was completely on incorrect side of mounting stud. Corrected issues. Unit is operating as designed. Job complete . No parts needed"

"MED4500MW0 Arrived to inspect knob issue. Per SP W11693378 - Special Project S15110 - SP?W11708423, I removed and replaced the timer and knob assemblies with the upgraded parts. The unit operated as designed."

Arrived onsite for a refrigerator to replace previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the refrigerator in service test 4 and had good pressures and refrigerant flow thru both evaporators. There were no water leaks present at the time of service. Call complete.

On arrival verified complaint if not running full cycle. Replaced motor as previously diagnosed. Ran cycle and unit is now running correctly. Job completed installed 279827

"Arrived on site to test unit for door slamming down. Inspected unit found spring and bushing on the left side has slipped off. Reattached the spring and tested unit, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the dishwasher is fine, but their microwave is making an add noise. I corrected the ticket to read the microwave and corrected the model/serial numbers on the ticket. Using my microwave tester, I tested the unit for 30 seconds and the unit operated and sounded normal. After a few more tests, the unit became loud as if the heating components are beginning to fail. I am ordering the magnetron, capacitor, diode and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/24 (KC). Unit is currently operating as designed other than the noise. I recommended that the customer unplug the unit for safety if they noticed the unit malfunctioning any further.; ordrng 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W11446747 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to install sealed system parts to resolve no cool refrigerator. Replaced compressor and dryer. Found suction line folded and crimped, so I replaced a section of the suction line. Vacuumed down and found good vacuum. Charged to spec. Tested unit and verified all working as designed. Repair completed. Parts used - W11557425, W11506635, Wpw10143759."

Arrived on site to test unit for unit not working. Test unit and found unit giving wash motor error code. Removed motor to test and motor test good. Turned unit back on and unit working as designed job complete. No parts used

Arrived on site to replace sump and motor and adjuster kit. Replace short parts test unit and no leaks present at this time. Job complete. W10712394 WPW10780877

"WTW5057LW0 Arrived to inspect leak during drain. Inspection revealed no obvious signs of damage to the drain pump, hoses and bottom of the tub. Service test mode showed F8E1 and F7E7, which were cleared for testing. Shortly after starting the test, water came from the front right of the machine. Secondary inspection revealed the tub had a provision for a heater with a factory molded block plug. The plug had dislodged, allowing full water flow out of the heater provisional mounting port. Office to order tub assembly and contact the customer to arrange return service. Dry testing the machine, no other issues were found. No leaks of the water supply and drain observed during service and I left the unit unplugged and water shut off. ; ordrng 1 W11219115 (Tub, Outer)"

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer stated that the washer does complete each and every cycle but that the water does not seem to fill up the tub. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer what type of cycles she tends to use and she advised that she normally uses the normal cycle. I did advise the customer that this is a low water washer and that it is not designed to fill the tub up with water. Customer advised that she did not like that because she is used to old washer is that used to fill up 3/4 the way up the basket at least with water. I did advise the customer that the low-water washer is designed to work with less water and still provide an efficient cleaning. The customer said that she just doesnt think that the washer is really actually cleaning the clothes as well without the water present. I told the customer how to get her the highest water level on the washer using the deep water wash and certain cycle selections to give her more water, but did explained that the unit is functioning and operating as designed. Call complete. No parts were installed."

Arrived on site and replaced previously diagnosed RC evap cover(W11395558) and control kit(W11533213). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for unit not self defrosting. Customer defrosted unit,replaced main control,ui and harness that includes new bimetal. Used w11558184,w11558187,w11566475"

Arrived onsite for a refrigerator that is freezing food in multiple locations in the RC. The customer stated its freezing food in the crisper drawers. I tested the temperature in the crisper drawers with the refrigerator set at 39 degrees and found the drawers bouncing between 34-35 degrees. I tried to run some test and could not get the unit in diagnostics. I called techline and spoke with Bruce SR# 7739220773. Bruce and I tried again to get the unit in diagnostics and it would not enter. Bruce advised to change the main control and then run some test. I replaced the main control and had the same results. I changed the UI and had the same results. I called techline back and spoke with Nate. Nate had me disconnect a few different molex connectors and then try to enter diagnostics. I was able to get in and we ran multiple test finding everything working as designed. I was advised to set the main left side FC compartment to 3 degrees and leave the RC at 39 degrees and the right side FC at 0 degrees then have the customer monitor it for freezing product. I was advised to let the customer know that after 24 hours if the temperatures were good then leave the settings where they were but if they were not cold enough in the RC to adjust them as needed. I also let the customer know per Nates instruction to call if things continue to freeze after 24 hours. Call complete. INSTALLED W11455229 CONTROL W & W11664671 CONTROL.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and sealed the chassis to the liner around the freezer door. I tested the dispenser and water is dispensing now. Call complete. INSTALLED W10841140 ADHESIVE & WPW10341329 DUAL VALVE.

Arrived on site for dishwasher showing f6e1. Customer said there was another code too but doesnt remember l touch panel is unresponsive. Removed and replaced console. Reassembled and verified operation. No codes showing with new panel. Diagnostics completed properly. Call complete.

"Arrived on site ,replaced igniter,dsi control,main harness WPW10324262, W10860916, W11458864. Ran preheat ,unit is igniting first click and let cycle couple time . Unit is igniting every time . No gas leaks detected at time of service . Job complete"

"Arrived on site to install previously ordered parts. Replaced far right orifice holder WP7527P004-60, 3 bezels WPW10559494, and module WPW10475150. Having same sparking issue with remaining to ignite after has already ignited. Also found front center orifice holder is incorrect. Need replace center rear igniter and need to order front center orifice holder, Igniter harness, Main harness, 1 bezel, and 6 additional screws. Office to reschedule ; ordrng 1 WPW10559494 (Bezel) and 1 74009553 (Front center orifice holder) and 1 W10207826 (Harness) and 1 W10207825 (Main harness) and 6 WP3368921 (Screws)s"

"Arrived on site to inspect refrigerator door switch broken. Upon further inspection, the customer pointed out the freezer (FC) section door switch was broken. I inspected the entire unit and other than the switch, the unit is operating as designed. I removed and replaced the door switch and tested and unit is operating as designed. No water leaks observed during service, job completed. W11457217"

"Arrived on site to replace previously diagnosed parts. Replaced shock absorbers X4 (W11316766) and control (W11680389). Tested unit, no off balance sounds but during high speed spin unit started to make a consistent squeal sound. Unit has failed bearings. Office to order parts pertaining to bearing change and reschedule. ; O-emld tckt"

Arrived on site to replace board and element and sump and motor. Removed old sump and motor and found damaged tub. Tub had small holes all over. Customer will just buy new dishwasher job complete.

"Arrived on site. Ran diagnostics recirculating pump not running,replaced defective pump ran diagnostics all test passed. Used w11542867"

"Arrived on site to replace track stops and upper spray arm diagnosed on previous trip. Replaced track stops and upper spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10498900 WP8565925 - both"

"Arrived on site to diagnose wall oven that had issues with the console. Examined unit and found a white screen that did not respond to any presses. Power cycling unit just triggers a reset and right back to white screen. Replaced console and retested. Unit works, but console has a dead wireless module and has no MAC OR SAID info. Reordering console. Return visit set for 6/6.; ordrng 1 W11600321 (Console)"

"Arrived on site for not operating, upon arrival,inspected unit. Found terminal block has failed. Replaced terminal block 279320. Test unit and found unit heat but does not tumble. Found busted belt. Replaced belt 341241 with truck stock. Test unit and now operates as designed. Job complete."

Ive done so for a refrigerator that is frosting in the freezer section and is dripping water out of the dispenser. Inspected unit and work area. The customer showed me what was going on with the unit and advised that the dispenser has been broken for sometime. I did confirm the customer complaint and used a dispenser repair kit to fix the dispenser. I tested the unit and found the unit working and operating as designed. Call complete. 8201756

"Arrived on site for frost in freezer section . Found small air gap on top of freezer door . Frost build up just in upper section ,evap clean of frost .Heated gasket and Permagum (TS 212643)gasket back into shape . Also found doors are rubbing when closing . Found fresh food door bowed out in center . Ordering fresh food door and badge . No water leaks detected at time of service .call to set return . ; ordrng 1 W10912110 (Fresh door SS) and 1 W10884773 (Badge) and 1 212643 (Sealer gum)"

"Arrived on site for refrigerator making noise, ran test and found air damper was very loud. Removed shelves. Replaced air damper. Verified operation. Call complete. WPW10479155"

"Arrived on site to test unit for clothes being left wet. Customer presented video with a very off balance basket. Replaced shock absorbers (W11316766) and tested unit, unit is now spinning uniformly and is running as designed, no leaks detected, job complete."

"WDT730HAMZ1 Arrived on site for spray arm not working. Upon diagnostics, the wash motor was not running. Replaced wash motor assembly. Re tested unit and now unit is functioning as designed. No water leaks present at this time. W11613480 pump and motor assembly"

Arrived on site to test unit for some flames too high. Adjusted flames to recommended. Unit now working as designed. Job complete.

"Arrived on site for dishwasher having dispenser issues . Found dispenser door not staying latched. Replaced dispenser assembly WPW10428217. Ran diagnostics, no error codes or water leaks detected at time of service. Job complete"

"Arrived on site to install wiring harness per previous visit. Disassembled unit and replaced harness. Tested and found unit still wasn't igniting. Replaced dsi board again and tested. Verified proper function and unit working as designed. Parts used - W10860916, W11458864."

Arrived on site for fz ice maker leaking . Ran harvest test . Found ice maker allowing too much water to be dispensed and over filling IM . Replaced ice maker W11658802. Ran harvest and all checked normal. No other issues found . No water leaks detected at time of service . Job complete

"KRFC704FSS02 Arrived on site for ice maker bridging and and ice dispenser auto dispenser. Upon arrival, confirmed ice dispenser randomly activated on its own. Also confirmed the ice bridged together. Called techline and spoke with Rob SR# 7739207970 advised to lift front of unit about 8th of an inch and and reduce main shut off valve in order for water to dispense .5 seconds per oz. In regards to the auto ice dispensing issue, recommended to order UI on left door and dispenser UI. Ordering W11330486 panel UI and W11533213 control kit. Office to reschedule. No leaks detected at this time. ; ordrng 1 W11330486 (Panel UI) and 1 W11533213 (Control kit)"

"Arrived on site to replace bellow and retainer diagnosed on previous trip. Replaced below and retainer, tested unit is running as intended. No leaks present at this time. Job complete. USED W11106747 W11266654"

"Arrived on site to test unit for getting stuck on wash. Customer stated unit would not progress past wash. Tested unit found actuator not shifting properly. Replaced actuator (W10913953) and control (W11498796) as precautionary. Unit is now running as designed, no leaks detected, job complete."

"JGCP436HL00 Arrived to inspect burner issue. I found the center rear burner was still a little slow to ignite and I inspected. The prior adjustment had been slightly too conservative and after correcting, the burning ignited immediately. No gas leaks detected during service."

WFG320M0MS0 Arrived on site for door gasket issue. Inspected door gasket and found it compromised. Replaced gasket. Customer also mentioned a gas smell when using oven only. Tested consumer bake cycle without aluminum foil blocking vents and gas smell was not noticed. Unit is functioning as designed. WPW10535778 gasket

"Arrived on site to inspect unit for broken light. Upon closer inspection found leveling feet not down causing ice maker to leak and travel down to fc door switch and freeze over. Leveled unit and cleared ice out of door switch, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to replace lower harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

On arrival verified complaint of leaking washer from front of unit. Customer says it comes out under the door. Showed customer they have to Clean the glass to prevent leaks from door. The glass was very dirty and had hair build up. Job complete. No parts installed.

On arrival verified compliant of unit making noise at end of wash cycle. Ran error codes and found off balance and overload. Visual inspection found rotor bolt came off. Rotor bolt had very little loctite on it. Removed rotor and verified all other components are good. Replaced with new bolt. Ran diag cycle and unit had no more noise. Job complete no leaks detected. Installed W10752189 from SS stock; ordrng 1 W10752189 (Bolt SS replenishment)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found air ducts filled with ice in the center diffuser. Tried installing new thermostat then Found evap cover, and foam air ducts breaking down causing a clog and ice build up. Evap and rest of unit is working as designed. Ordering W10666603 duct, W10573325 cover, W11199204 diffuser. Rescheduled customer for 06/05/24 to complete repairs; ordrng 1 W10666603 (Duct) and 1 W10573325 (Evap cover) and 1 W11199204 (Diffuser)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the UI missing digits, the evaporator not defrosting properly, the ice door and ice maker fascia failures and right RC door gasket being torn, I removed and replaced the ice maker fascia, ice bin door, right RC door gasket, FC drawer brackets, evaporator fan motor harness and fan blades and the UI/hv control kit. While replacing the evap motor/harness, I found a large opening in the FC liner just above the right side cap tube area that appeared to have been melted at the manufacturer. Using some permagum from my van stock (212643), I filled the opening to seal off any warm air that might be leaking into the freezer section. I placed the unit in diagnostics and tested and the unit is operating as designed. I advised the customer of my findings and repairs. Advised the customer that the unit should be fully cooled within 24 hours. No water leaks observed during service, job completed. 212643, WPW10514110, W11171728, W11637688, W11668671, WP67006337, W10407212, W10864261."

On arrival verified complaint of Fc door not shutting. Found left rail is damaged. Replaced both rails and unit is now closing correctly. Job complete installed wpw10397635 and wpw10397636

"WED5620HW2 Arrived on site for unit making noise. Upon arrival, tested unit and heard a metal chattering noise. Upon inspected, noticed blower duct on unit as chattering. Lifted exit point on duct and noise went away. To remedy issue, folded aluminum tape double sided and inserted underneath exit point duct and re tested. Noise went away. Customer is concerned the noise will occur again and they will be out of warranty. Advised customer to escalate with WP if issue occurs again. No parts replaced"

"Arrived on site for blower making noise, customer has video of noise. Also says unit stops then starts again. Found controls working properly. Motor has different speed but slight rattle in high. Replaced blower. Verified operation. Call complete. W11106377"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap,fan not working, I removed and replaced the RC evaporator cover and adjusted the suction line and cap,tube by pushing them back towards the back wall and setting the defrost thermistor on the suction line at the joint. Pulled the unit out and inspected the drain tube and found it badly gapped (photo). Using some manufacturer approved silicone, I placed a bead around the opening of the drain tube and re-installed the tube and sealed off the gap (photo). Placed the unit back in its space and tested in diagnostics. Unit is operating as designed and I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed. W11610999"

Arrived on site with new valve. Removed top panel. Found 1 screw was threaded and broke off when removing. Replaced dual valve. Verified operation. Reset for Thurs to replace screws and ; ordrng 1 W10597166 (Holder) and 10 W11699921 (Screw)s

Add on . Arrived on for lint screen not going in properly chute . Found pencil ( yellow #2) stuck in chute halfway down Removed obstruction. Nothing else found . BLower wheel is in good shape . Ran unit . Heating and venting are normal. No parts used . Job complete

Arrived on site for range not turn8ng ui on. Upon arrival found 120vac going to control. Replaced control w11342985 and found control functionality restored. Call complete

Arrived on site to correct plug cord issues. Made adjustment to plug outlet. Test unit and is operating as designed. Job complete

Arrived onsite for a dishwasher not draining. On arrival I found the dishwasher was drained. I ran the diagnostics cycle and found no stored error codes and the machine completed the cycle working as designed. Call complete. NO PARTS INSTALLED.

Arrived on site for Special Project S84638 - W11632139 x4?LED Replacement. Replaced all 4 sets of LEDs W11632139. Test unit and is operating as designed. Job complete

Arrived on site to test unit for knob not sitting correctly found valve not sitting straight. Secured valve test unit and unit test good. No parts used job complete.

Arrived on site to test unit for metal piece connection glass cooktop was not secured correctly. Secured metal frame test unit and unit test good job complete.

"Arrived on site to test unit for noise. Customer stated noise is coming from damper control. Replaced damper (WPW10594329) and tested, unit is now functioning as designed, job complete."

Arrived on site for dead dryer . Found breaker tripped . Reset breaker. Ran dryer unit is heating properly . Let run for some time . No issues found . Did not trip breaker while in home . No lint build up . Recommended having breakers replaced if it happens again. No parts installed . Job complete

"Arrived on site for dead range . Found breaker tripped . Reset breaker. Ran range ,preheated and had all top burners on , unit is heating properly . Let run for some time . No issues found . Did not trip breaker while in home . Recommended having breakers replaced if it happens again. No parts installed . Job complete"

"Arrived on site for a wash machine. That is having a hard time draining at water. Inspected unit and work area. I found the tub, empty and ran the unit through an auto test. I found the drain pump kick on, but it was not pumping out water like it should. Checked underneath and found all connections were secure. I replaced the drain pump and tested the unit again. Found that the drain pump would not turn on until I started wiggling the machine. I went ahead and replaced the wire harness and tested the unit. Found the unit working and operating as designed. Call complete. W11396717 and W11568984."

"Arrived on site to test unit for grinding noise. Inspected unit found cam has been grinding due to white plastic residue on the part. Replaced cam (W10721967), actuator (W11481722) and belt (W11239857) as precautionary. Rand drain and spin cycle, no grinding or noises present. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid not locking. Found lid was damaged preventing proper engagement of latch. Replaced lid and found in diagnostics gearcase is failing. Recommend gearcase, slider, clutch, rotor and suspension. Needing autho and office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11130356 (Suspension)"

"Arrived on site to inspect unit for not rinsing clothes properly. Upon closer inspection found basket missing holes all over unit causing rinsing issues. Plugged unit in found lock clicking constantly, replaced latch, tested unit, actuator not shifting properly and capacitor humming. Replaced actuator and capacitor, tested unit, unit is running as intended. No leaks present at this time. . Ordering up basket and will return. Office to reschedule. USED W11428524 W11307244 W11481722; ordrng 1 W11172199 (Basket)"

"Arrived on site for dishwasher showing f9e1. Upon arrival confirmed issue, found main wash motor was causing repeat issue.found motorsent for repairs not accurate and rescheduled customer for 06/07/24.ordering W11416362 motor; ordrng 1 W11416362 (Motor)"

"Arrived on site for dishwash needing pump, sump, gasket, and stopper. Upon arrival installed parts tested unit and found no leaks. Unit works as designed. Call complete"

Arrived on site to test unit for smells and gunk buildup. Found no stored error codes. All components engaged in diagnostics. High drain loop is installed. Found organic pods being used. Advised to use cleaning vinegar to help remove smells and build up. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for oven temps being too hot. Heated at 350 and found temps to be within range. Advised customer to download app and connect unit to WiFi to ensure latest software is updated. Unit is currently working as designed. Job complete.

Arrived on site for a microwave. That is not heating. Inspected unit and work area. The customer advised that the unit wasnt working and then it started working again. He said that the unit has been working for the past three days and that he doesnt believe any further services need it. Call complete.

"Arrived on site to install previously ordered parts. Installed condenser motor W11578915, evaporator motor WP2315549, and all 3 leds modules W11602886. Test unit and all components are now operating. Observed entire evaporator beginning to frost. Job complete"

Arrived on site for range breaker tripping. Customer said it tripped once during the night. Another time it happening when they were resting after cooking. Everything working at this time. Removed back cover and found evidence of something dripping from microwave. Called Techline. Asked is it a GFCI breaker- yes. breaker shares the microwave?-yesSr#7739205127. Unit needs to have a dedicated breaker. No parts.

"Arrived on site. Found a defective freezer led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S191AQ"

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the evaporator completely frosted over. I defrosted the evaporator and shimmed the pan. I replaced the evaporator motor and the UI. When removing the top filter cover the wires came out of the triple LED molex connector and could not get them to snap in properly. The triple LED will need to be replaced. I found the freezer door gasket torn in spots across the top of it and rust spots all over the front of the door. The door will need to be replaced. Ordering W10815701 door SS & W11484839 module. Office to RS.; ordrng 1 W10815701 (Door SS) and 1 W11484839 (Module)

Arrived on site to test unit for door falling. Test unit and found broken hinges. Replaced both hinges test unit and unit test good job complete. W11712996. W11712995

Arrived on site to diagnose refrigerator making a constant loud noise. Customer says when the compressor is on the unit vibrates loudly. I confirmed that there was a lot of reverberation through the chassis when the compressor was running. I was able to reduce the noise it was making by moving some of the tubing in the machine compartment and isolated the noise to the condenser tubing coming to compressor. Added a sound pad to that area to further reduce. Unit now working at normal noise levels. Used truck stock sound pad. No assigned parts used. Repair completed.

"KRMF706ESS05 Arrived to install part. I found the issue was with the ice maker housing being incorrectly mounted. There was a gap between the back wall and the ice maker housing, allowing air to circulate throughout the system. I corrected the issue and tested the ice bin storage door and found it was not gapped. I adjusted the cabinet and doors. No leaks observed during service."

"Arrived on site for unit making a loud noise during spin. No errors stored. Ran diagnostic and confirmed water fills, agitates, drain, and spins. Noisy during spin, removed cam and found evidence of oil. Replaced gearcase, cam, belt and drum hub. Calibrated and verified operation. Call complete. W11454372, W10721967, W11239857, W10528947"

Arrived onsite for unit making grinding noise. Found actuator not cycling fully causing cam to stick and grind. Used cam w10721967 and Truck stock W11481722 actuator. Replaced parts and tested. Unit is now functioning properly. Job complete

"Arrived on site for a refrigerator. That is not cooling the refrigerator section. Inspected unit and work area. The customer stated that the bottom of the refrigerator was cooling but the top of the refrigerator wasnt. I ran the unit into diagnostics and tested the evaporator fans. I found the refrigerator evaporator fan running, but felt no airflow coming out of the top of the air tower. I started to disassemble the refrigerator and found a defrost issue in the refrigerator section. See photos. I spoke to SW and she advised to order the refrigerator, evaporator fan assembly, drip pan, deli harness, and controls. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (RC evaporator fan) and 1 W11170612 (Deli harness) and 1 WPW10624574 (Power supply board)"

"Arrived on site for not washing. Upon arrival,ran diagnostics and get error code F7-E1 wash motor failure. Test unit and confirmed motor energizes just does not operate. Need to replace sump and motor. Replaced sump and motor W11416363. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor assembly. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11613479

Arrived on site to replace basket diagnosed on previous trip. New basket came in with same issue. Ordering another basket. Office to reschedule. NO PARTS USED; ordrng 1 W11513243 (Basket)

Arrived on site for venthood making a scratching sound when outside wind would blow into vent of home and down into bent hood. Upon arrival found external dampener warped and rubbing against support when wind blew. Was able to replicate sound with my finger and it matched sound customer provided through video. Removed warped external dampener flap. Call complete

"Arrived on site for a washing machine that is leaking heavily during operation. Inspected unit and work area. The customer advised that the washing machine on her first load after the tub and tub ring replacement leaked so bad that it ran into two other rooms. She advised that the water stretched for about 12 to 14 feet in diameter and was completely covered all in the laundry room. She stated that when she found the unit leaking, the unit was continuing to fill with water, and water was leaking out the bottom. She advised that she was unable to turn off the washer, and instead had to unplug it. I plugged the unit back in and canceled out the cycle. I was able to get the water to drain out without leaking. I checked underneath the washer and found evidence of water leakage on the back panel and left-hand side of the washer. I checked all components underneath and did not find any of them to be the cause of the leak. I found all connections were good. I checked the tub for any signs of cracking or leaking and could not find any leaks coming from the tub itself. I found that at the top, the top of the basket and top ring had water all over it and appeared to be leaking down the sides of the tub. I took photos of all water residue, cleaned up the remaining water on the floor using a shop vac, and called whirlpool techline. I spoke to Chris SR# 7738946778. He had me send him several photos of the water residue around the basket and tub. With the information provided, he advised that he would send this unit to review, and that the customer or myself would be contacted, depending on the next steps. Call complete. No parts were installed."

"Arrived on site to diagnose refrigerator not cooling in RC. Customer advised it was actually both compartments not cooling. I examined the unit and found the RC at 50, FC at almost 35. Compressor sounded shrill, and there was no visible frost pattern. Unit is brand new and likely undercharged or has a leak. Ordering sealed system repair parts. Office to schedule R600. ; ordrng 1 W11566897 (Evaporator) and 1 R600 (R600 Kit) and 1 W11673437 (Condenser) and 1 W11566984 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer) and 1 nitrogen (Nitrogen - must have)"

"Arrived on site to replace previously diagnosed parts. Replaced L slider (WPW10397636) and R slider (WPW10397635). Tested unit, unit is now functioning as designed. Advised customer to place bottle of water in the freezer to gauge when unit will be ready for use. Ran diagnostic on IM, IM harvested and filled properly. Unit is running as designed. Fee has been collected in full by the office. No leaks detected, job complete."

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f8e1 in diagnostics. Ran diagnostics cycles and found cold side inlet valve failing to open up. Ordering W11165546 valve. Rescheduled customer for 06/07/24 to complete repairs. ; ordrng 1 W11165546 (Valve)

"Arrived on site to replace previously diagnosed part. Parts required did not get transferred. Spoke to customer, customer approved reschedule date of 06/06.; schdld next appmnt for 6/6 THU !"

"Arrived on site to test unit for no operation. Upon arrival console is not powering on and cannot enter diagnostics. Tested voltage, 120V going to the control but no power is being distributed to other components. Replace control (W11550649) and tested unit, unit is now powering on. Activated diagnostics, all components properly engaging and unit is running as designed. No leaks detected, job complete."

"Arrived on site to test unit for randomly not starting. Found harness seemed to be pulled beyond given tolerances. Was unable to physically find any issues with breaks or torn wiring. Did find excessive play in suspension. Recommending suspension, lower harness, control, run cap and actuator replacement. Need to replace suspension before replacing other recommended parts to prevent damage to new replacements. No parts replaced at this time. Scheduled for 06/07. ; ordrng 1 W11396716 (Suspension) and 1 W11395618 (Cap)"

Arrived on site to test unit for lights not working. Recommend replacing both deli lights and RC upper light. Office to reschedule. ; ordrng 2 W11683243 (Light module)s and 1 W11527432 (Light kit)

On arrival verified complaint of not cooling. Customer states recently the temp was adjusted to recommended as it was found to be set to warm. Ran temp check on product and found FC is 0 and RC was 36. Unit has no excess frost or condensation. Unit is currently working as designed. Job complete no leaks detected during service. No parts installed

Arrived on site for unit not draining. Upon arrival inspected unit and found failed drain pump. Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete . Used w11462456

On arrival verified complaint of intermittent continuous sparking on front left and center burners. Center burner front is currently only burner doing it. Installed harness W11320016 and module w11319687 as it was not seeing ignition at igniter. As this fixed the issue ordering two more of each for the other two sets of burners. Reschedule for 6/7; ordrng 2 W11320016 (Harness)s and 2 w11319687 (Module)s

"Arrived on site to test unit for not heating properly, tested unit could not find why it is short cycling , replaced cycling thermostat, flame sensor and timer as precautionary but no improvement called tech line, after further diagnosis was recommended to replace coil valve but that did not fix the short cycle, with tech line help determined that faulty switch in motor no closing all the way causing incorrect voltage to coil valve, SR#7739205440, blower wheel was stuck had to break it out, replaced motor and wheel from job 415143, advised customer to monitor, if issue persists then call us back, at this time job complete installed parts WPW10328463, WP338906, WPW10436302, WP3387134, WP694089, 279827"

"Wtw4855hw3 Arrived on site for unit not working. Upon arrival, tenant mentioned only hot water enters the tub, does not spin at times and lid lock will engage and disengage at random times. Upon diagnostics, found F8E1 code. Cleared code. Ran overall diagnostic and found cold water not entering into tub. All other functions work. Proceeded to disconnect cold water hose from the unit and found no water coming out. Advised customer that I will reach out to superintendent and let him aware of the situation. Unit is functioning as designed. No water leaks present at this time. No parts replaced"