Near Killeen, TX 76549
Al
Job Details: 01/31/2020
DRYER WHIRLPOOL WED4815EW "Arrived to inspect dryer not drying properly.Discovered the customer had approximately 2 loads in dryer.I found the heating element was working properly.Did a vent test and unit did not test properly with the vent on, but tested fine with it off.Customer will need to have ventilation system cleaned.Job complete"
Near Andice, TX 78628
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Arrived on on site for microwave resetting when door is opened. Went into diagnostics mode and found error F6E0. Reset circuit breaker. Performed diagnostics mode and tested components activation. Reset unit to factory default setting. Opened and closed microwave door serval times while heating a cup of water and was not able to recreate failure. Tested all other operations on the unit, all operations tested good. Spoke with customer on failure."
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps & ice maker. Upon further inspection, I tested temps in the FC=22 & RC=42 on setting of 33 degrees. I removed the FC Evap cover and fund a large block of ice in the top left and right side corners of the evaporator. Removed the back cover and checked the compressor & fan and the compressor was room temp and the fan was operating. Using my black light, I found what appeared to be refrigerant debris on the bottom pan and on one of the welds. I advised the customer that a sealed system would need to happen to repair the unit. I am ordering the compressor, both evaporators, drier, access valve, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. Office to schedule return service. Using my steamer, I removed the ice from the evaporator before reassembling. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (AUTHORIZATION) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 W11116
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onnsite and found fill spout not engaged in icemaker fill cup. Reinserted. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Jacob
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for water dripping from the bottom of the unit. Looked at the bottom of the freezer side of unit. And that drain fitting at the bottom of the drain was stopped up full of frozen water. Ordered part. Rescheduled with customer.; ordrng 1 WP2304888 (fitting)
Near Georgetown, TX 78633
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for oven display frozen and not responding. Reset circuit breaker and found unit responsive. Performed diagnostics mode and checked fault codes. Found fault F6-E0. Followed tech sheet for error code. Found unit operating. Tested all components, all tested good."
Near Waco, TX 76705
Jonathan
Job Details: 01/31/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed part. Replaced pressure hose and tested unit in service diagnostic mode. Unit passed all tests and operated as designed. Call complete.
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found F6E2 Error codes. Replaced control board and control panel and all function has returned to washer. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Luis
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for loud noise. Diagnosed damper control making loud grinding noise,replaced damper control powered unit on noise no longer present"
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and it harvested as designed. I tested the fill tube ad no water came in. I checked the fill tube line at the bottom left hinge area and water came from the line that goes to the valve. I blew into the line going to the ice maker and it is frozen up. Using my steamer I was able to get the line freed up and retested the fill tube and the ice tray filled with water. I advised the customer of my findings and advised that in order to keep it from freezing up, the temp in the FC would need to be turned down. Due to this issue reoccurring, I am ordering an FC door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11026425 (DOR-FIP SS)"
Near San Marcos, TX 78666
Kevin
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Spoke with and sent picture to CS, A new fresh food evaporator motor/thermistor will be needed to correct the issue. Refrigerator will need to be completely defrosted 448 hours.; O-emld tckt"
Near Austin, TX 78744
Jacob
Job Details: 01/31/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite to replace wire harness and handle. Replaced both parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
David
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for FC Evap fan making noise again. Found ice had built up on the fan in the same spots again. Called and talked to Joel at tech line. Unable to get an SR to tech line systems being down. Joel informed me that engineering had found that this condition can be caused if the foam pad / tape used to block the air gap on the right side of the Evap by the vent is incorrectly placed. Checked unit and found the tape was indeed 1/2 inch too low allowing an air gap to exist. Repositioned tape block airflow as properly designed. On removing the shelves found the left track had a crack in the plastic. Replaced left track as well. Reassembled unit and retested. Fan is now quiet and defrosted, and customer will follow up In the event there is another issue. Call complete."
Near , TX 78628
James
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Found no leaks during diagnostics but unit has a lot of suds. Found rinse aid turned to max. Customer has water softener which caused the over sudsing of the rinse aid. Turned rinse aid to minimum setting and recommended using the minimum amount of soap. Heater tests good and the door is opening and closing properly at time of service. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived onnsite and found all functions running but no cool? Pulled .7 amps while with maintenance supervisor. Advised symptoms of sealed system leak present.
Near Florence, TX 76527
Al
Job Details: 01/31/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived to inspect washer with no power.Check outlet and outlet plug was good.Confirmed the complaint Job complete No parts installed
Near Austin, TX 78731
David
Job Details: 01/31/2020
DRYER LG DLEX3370W "Arrived on site to diagnose a dryer that was not producing heat. Tested unit and found that the unit was heating fine, but felt like it had obstructed airflow and needs a vent cleaning. After letting the unit run under a couple different cycle types, you could feel hot stagnant air. Advised owner to have vents cleaned and follow up if issue persists. Owner had mentioned that sometimes the unit would error 10 mins in a cycle, likely for overheat. This is usually due to congested vents. Advised to follow up if need be, otherwise vent cleaning should resolve issue. Call complete."
Near Austin, TX 78723
David
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install missing parts from adjustor kit. Installed back plates and retested. All is now working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
WASHER WHIRLPOOL WDT710PAHZ0 Arrived onnsite and found unit operating with drain failure. Cleared drain and replaced pump. All checks good. Unit is now draining.
Near Burnet, TX 78611
James
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and installed new door and ui. Instructed customer that the ice maker may take upmtom24 hours to begin ice production. Job complete
Near Georgetown, TX 78626
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator not cooling. Inspected unit and work area. Found top shelf bracket broken. Found a all components not running and LED light flickering. Performed diagnostics and jumped thermostat stat and found compressor activated. Removed failed thermostat and installed new. Found unit operating. Found LED light assembly will need replaced.. Please allow 24 hours to reach proper temperatures and 48 hours to make ice.; ordrng 1 WPW10515057 (LED ASSEMBLY ) and 1 WPW10515058 (LIGHT ASSEMBLY )
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW8000DW0 "Arrived onnsite and found unit with control issue causing the valve to open and shut during regular filling, ; ordrng 1 W10812421 (elec.control board)"
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for second visit for same issue and set refrigerator into a diagnostic cycle and found the noise customer is hearing is the compressor running, changed it to different speeds and the tone and volume change to correspond. The noise is normal and reported to tech line again, no water leaks from connections at time of service, job complete 7726920646"
Near Round Rock, TX 78665
Andy
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave hard to close and slightly not lined up with cabinets (About an 1/8 of an inch in some spots) called tech line and spoke with David (SR# 7727023659) And made aware of stated issues. Was instructed that door closing operations are normal and that if customer is unhappy with install they will need to contact installer to resolve any issues. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78704
Jacob
Job Details: 01/31/2020
REFRIGERATOR JENN-AIR JFC2290RTB02 Arrived onsite for unit not level. Looked at unit. Re leveled unit. Upon further inspection. Found that the wooden decorative panels were not aligned correctly. No issues at this time. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 01/31/2020
MICROWAVE THERMADOR MBES/01 "Arrived on site for previously order part install. Removed unit and gained access to lamp assembly. Remed failed lamp and installed new. Installed unit. Tested light operation and door . Tested heating operations. Found minor chip in front of cavity. Added touchup paint to chip. Tested operation, all tested good."
Near Crawford, TX 76638
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that was having issues lighting in the freezer section. Inspected unit in work area. Open door and found evaporator fan still running. Opened and closed the door several times with no stopping of the evaporator fan. Replaced freezer compartment switch and tested unit. Light still would not come on. Removed freezer compartment module and swapped it with a refrigerator compartment module. The module swapped into the freezer began to light but the module from the refrigerator went out. ; ordrng 1 W11205083 (module)
Near Austin, TX 78754
Cliff
Job Details: 01/31/2020
REFRIGERATOR GE CYE22TSHDSS Arrived on site to diagnose a refrigerator that is not cooling properly in the fresh food compartment. Tested unit and found recently replaced evaporator fan motor was put in upside down reversing airflow direction. Reset fan motor to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78734
Brandon
Job Details: 01/31/2020
DRYER LG DLE9577SM "Arrived on site for site for customer complaint of unit not heating, found L2 was not getting 120v AC instructed customer to call electrician.
Near Jarrell, TX 76537
Al
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived to inspect dishwasher not draining. Confirmed the complaint and noticed excessive debris in the unit. I ran a cycle and also discovered the drain hose had debris inside, which was preventing the water from draining. I used my 3 foot snake extension to clear the clogged drain hose and unit began working as designed. Customer told to clean filter after every use, rinse dishes thoroughly and to use affresh tablets to clean the dishwasher. All parts of unit functioning properly. All water lines were dry at the end of service. Job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 called techline but systems down so no sr# Was advised that replacing the door to fridge is a good idea, but in event of repeat symptoms refer customer to service pointer on ice clumping. Office to reschedule. ; ordrng 1 LW11026428 (FREEZER DOOR)"
Near Driftwood, TX 78619
Brandon
Job Details: 01/31/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site for customer complaint of unit not draining, found bad connection at drain pump, I reconnected the wire harness to drain pump, unit tested good.
Near Manor, TX 78653
Scott
Job Details: 01/31/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site for dead dryer . Found thermal fuse blown . Element ,thermostats checked good . Replaced fuse . Tested unit all checked normal . Air flow checked good as well. No lint build up at time of service . Job complete."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived onsite for refrigerator not cooling. Found the compressor running and fans, but no frost pattern or heat on high side.
Near Lakeway, TX 78738
Brandon
Job Details: 01/31/2020
RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of unit not lighting, found faulty regulator, I replaced regulator, unit tested good."
Near Austin, TX 78745
Jacob
Job Details: 01/31/2020
MICROWAVE ELECTROLUX EI30BM55HSA Arrived onsite for unit not heating. Tested unit. Found that control board was bad.
Near Austin, TX 78745
Jacob
Job Details: 01/31/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite to replace handle and screw to unit. Replaced both parts. Tested unit. Unit test good. No I at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "arrived on site to diagnose a refrigerator that is leaking from the dispenser. Tested unit and found icemaker overfilling causing leak. Contacted tech line and spoke with Dustin. He advised to install pressure regulator, new icemaker, and water valve. Also advised to replace incoming water line with quarter inch line as it is needed for regulator..; ordrng 1 CLONLY (CL ONLY) and 1 W10267701RP (tube-water) and 1 W10786592 (REGULATOR) and 1 W11294907 (ICEMAKER) and 1 WPW10341329 (water valve assy)"
Near Austin, TX 78750
Cliff
Job Details: 01/31/2020
WASHER WHIRLPOOL WFW85HEFC1 Arrived on site to diagnose a washing machine that is not draining properly. Found drain pump clogged with debris. Cleared drain pump and found all is functioning properly at this time. No leaks were found after services were performed.
Near Waco, TX 76710
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced housing and tested unit. Unit still weeded water. Removed lines and found water tubes slightly worn. Tried to create better fitting but was unable to do so. Ordering new inlet and outlet water tubes, as well as a water valve just in case and will have office contact for return.; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"
Near Austin, TX 78733
David
Job Details: 01/31/2020
DRYER KENMORE 11061252011 "Arrived on site to diagnose a dryer that was producing no heat . Ran diagnostic voltage checks and found 240 at the terminal block, but L1 appeared to be dropping off. Plugged unit back in and tightened connections and unit is now heating again. Somewhere in the L1 circuit there appeared to be a loose connection. Advised customer that if the issue persists that we can go to wiring harness next.
Near Waco, TX 76710
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that was not dispensing water or ice. Inspected unit in work area. Tested unit for dispensing water in and heard the water valve buzzing but no water dispensing. I checked the ousting tube for water and found no water at the inlet line. Replaced the inlet water balance and tested unit. Unit began to dribble but barely any water coming out. I removed the filter and tested. Same results. Replaced the filter housing and tested unit. Unit worked as designed. Customer has low water pressure at the wall. Advised her to get it fixed to avoid further problems. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "arrived on site to install previously diagnosed and ordered parts. Due to the tub legs being badly bent and the unit door not able to close properly, I removed and replace the tub and transfers all other parts, except the sump/motor assembly, to the new tub. I installed a new sump/motor assembly. Placed the unit back in its space and after reconnecting the water line and power, I tested the unit. Unit operated as designed with no water leaks. The toeplate does not fit correctly as the baseboards need to be cut back as it sits behind the unit right leg. I notified the builder regarding this issue. Toeplate is not secured on the right side and he retainer is sitting behind the toeplate. No leaks observed during service, job completed."
Near Salado, TX 76571
Al
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived to install previously ordered parts.Removed and replaced the left door, ice maker and pad.Reassembled and discovered the control and top 2 door hinge plastic covers were all damaged.Office to get authorization from AIG for replacement parts.Ordering both hinges and door control.I also adjusted the freezer door due to frost buildup inside the freezer.Office to reschedule with customer for return service call.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11204565 (HINGE COVER RIGHT FF DOOR) and 1 W11314429 (PANEL UI) and 1 W11371720 (HINGE COVER LEFT DOOR)"
Near Liberty Hill, TX 78642
James
Job Details: 01/31/2020
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site and found right terminal loose and not staying connected. Removed unit and corrected terminal. Reinstalled broiler and verified secure connection. Unit tests good. Job complete
Near Buda, TX 78610
Richard
Job Details: 01/31/2020
DISHWASHER MAYTAG MDB8959SBS2 Arrived onsite for the dishwasher console not working. Upon inspection found that console is not working. . Installed new console and dishwasher tested fine. Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/31/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to install previously diagnosed and ordered parts. Due to the left rear orifice holder having a stripped screw in it and the screws on the cooktop are incorrect, I removed and replaced the back left orifice holder and all 10 screws and tested the unit. Using my liquid gas leak detector, I checked the as line connection to all of the orifice holders and all were good. Unit is operating as designed. Once I reassembled the unit, I retested and again it’s operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not making ice and dripping water. Cycled ice maker and ice maker did not cycle. Tested ice maker water fill and ice maker filled with water. Checked for ice maker error codes and found E2. Also found ice fan weak. And ice maker will need sealer gum to prevent air leaks. Instructed customer to keep an eye on unit to prevent water damage risk. Office to schedule return trip.; ordrng 1 212643 (sealer-gum) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10846539 (FAN) and 1 W11294907 (icemaker)
Near Austin, TX 78745
Luis
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for door seal issues. Found damaged door seal replaced fresh food door seal checked door seal good
Near Buda, TX 78610
Richard
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator not cooling properly in freezer compartment. Refrigerator was defrosted. Ran diagnostics and found that the defrost thermistor was open. Replaced evaporator motor assembly and UI and main control. Set defrost to basic to run every 8 hours. Refrigerator tested good. Complete
Near Smithville, TX 78957
Scott
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site for for water leaking down in fresh food . Due to past issue with ice maker issue , past ice build up was never removed from freezer floor or evap was removed . So when in defrost unit had too much ice to properly drain . Removed ice . Previous repair was successful . No new water build up . No other water leaks detected at time of service . Job complete ."
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
DRYER WHIRLPOOL WHD560CHW0 Arrived onsite for the dryer making a noise. Upon inspection found that this is a ventless dryer. Found the copper tubing laying up against the side panel which I believe is the cause of the noise. Took dryer apart and adjusted the copper tubing and ran dryer and noise is gone. Dryer tested good. Complete
Near Austin, TX 78758
Paul
Job Details: 01/31/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for a dryer to replace the previous diagnosed parts because of a crushed panel and F1E1 error. I called the office and spoke with MS about cosmetic coverage and was told to proceed with the repair. I replaced the crushed base and left side panel. I tested the dryer and the unit worked as designed. The F1E1 never appeared and someone had already erased the error. Call complete.
Near Austin, TX 78758
Paul
Job Details: 01/31/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for a dryer to replace previous diagnosed parts because it’s noisy. I called the office and spoke with MS about cosmetic coverage and was told to proceed with the repair. I replaced the base and side panel because they were crushed. I tested the unit and it is working as designed. Call complete.
Near Smithville, TX 78957
Scott
Job Details: 01/31/2020
WASHER GE GTW335ASN1WW Arrived on site for washer not starting . Found lid lock had failed . Replaced lock . Unit tested normal in diagnostics . No water leaks detected at time of service . Job complete.
Near Austin, TX 78723
Luis
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for cooling complaint. Removed evaporator cover found traces of ui dye on evaporator diagnosed leak at fresh food evaporator. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near New Braunfels, TX 78132
Robert
Job Details: 01/31/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for washer making a squeaking noise. Ran diagnostics and found that shock absorbers are causing the noise. Ordering parts. ; ordrng 4 W11415987 (SHOCK ABSORBER)s
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for the dryer vent came off. Upon inspection found that dryer vent hose was torn. Pulled stacked unit out and repaired vent hose and reconnected. Dryer tested good . Complete
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to inspect refrigerator lights not working and water dispenser issues. Upon further inspection, I found the unit lights not on and when dispensing water, after stopping the dispense, the water continued to come out. I checked the pantry control and found it good and no water in the reservoir of the pantry door. I cycled the power to the unit and the unit began to operate as designed. Due to the issues mentioned, I removed and replaced the HV control an user interface and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78731
David
Job Details: 01/31/2020
MICROWAVE KITCHENAID KBMS1454SSS0 "Arrived on site to install new fuse and test unit. Installed fuse and tested, and unit is now operating quietly. All is now working as designed.. Call complete."
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer and did not find any saved Error codes. Ran all functions in manual diagnostic and everything checks good. Discussed how washer measures incoming water and how much it will fill during a normal load. Discussed correct loading procedure, washer is operating as intended. No water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer legs bent. Upon inspection found that the frame that the legs go into are bent outwards and out of alignment. Tried to repair but was unsuccessful. The inner frame that legs aligned with is also damaged and not repairable. There were 3 legs molding that were damaged. Took pictures for whirlpool to see and determine what to do next.
Near , TX 78610
Brandon
Job Details: 01/31/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit leaking, I removed the top, and ran a diagnostic test cycle, I checked all hose connections for signs of leaks, checked drain pump, pressure hose, and bellow, I couldn’t find a drop of water anywhere, instructed customer on proper soap usage, and she said she would call if it happens again. She said it doesn’t happen on every load."
Near Austin, TX 78738
Brandon
Job Details: 01/31/2020
OVEN KITCHENAID KODE500ESS02 "Arrived on site to replace UI console ordered by previous tech, after replacing, unit tested good."
Near Manor, TX 78653
Scott
Job Details: 01/31/2020
OVEN WHIRLPOOL WFE515S0ES1 Arrived on site dropped part off at front door .
Near Georgetown, TX 78628
Jonathan
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not operating. Inspected unit and work, found minor dent on right side of control Panel. found wash ring stuck under back side of ring (see SD-QuickPic quick pic). Corrected wash ring and tube assembly , inspected gear case assembly and suspension rods. Performed diagnostics mode and checked fault codes, fault code F0-E2, over suds condition detected. Found customer using none HE soap. Performed automatic test cycle and monitored operation. Ran manual spin cycle while stopping and starting cycle. All operations tested good, no water leaks detected. Spoke with customer about soap usage while on a water softener."
Near Pflugerville, TX 78660
Andy
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL KDTE254EBL2 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
DISHWASHER AMANA ADB1400AGW0 "arrived on site to install previously diagnosed and ordered part. At the previous service call, the rinse aid wasn’t being dispensed and it was determined that the main control needed to be replaced. I removed and replaced the main control and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78739
Jacob
Job Details: 01/31/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite for unit making banging noises. Tested unit. Got F0E5. Tested unit again. Found no issues. Gave customer instruct on different settings for different item selection. No leaks at this time. Job complete
Near Austin, TX 78723
Cliff
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is making unusual noise. Found noise coming from gearcase bearings. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Bertram, TX 78605
James
Job Details: 01/31/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site and installed new panel. Tested proper fit. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the unit with no refrigerant in the system and verified the leak on the condenser that the previous tech found. I replaced the condenser, compressor, and drier. I added a service tap on the low side of the compressor. I ran a suction/blow test to check for restrictions. I found no restrictions but the unit was sucking at the drier and blowing at the compressor. The line set was correct at the compressor but after looking the compressor was ordered for an 01 engineering digit instead of an 02 engineering digit. The compressor will need to be reordered and call RS. Sending routing a message to weigh and RS. Ordering W10507884 COMPRESSOR.; ordrng 1 W10507884 (COMPRESSOR)"
Near Austin, TX 78733
David
Job Details: 01/31/2020
DRYER WHIRLPOOL WGD8620HC0 "Arrived on site to diagnose F3E3 error coming back on gas dryer. Called Whirlpool tech line and informed of findings and tested inlet thermister at control. Everything was testing fine again. Tech line said all that can be done is verify it’s on a dedicated circuit (it is not, it shares with washer) and then replace Control, inlet therm, harness. SR7726492893. Ordering 2MAN job, 1 wiring harness W11157861, control W11350216, inLet thermistor W11396709. Office to reschedule for 2MAN job. ; ordrng 1 2MAN (2MAN JOB) and 1 W11157861 (harns-wire) and 1 W11350216 (CONTROL ) and 1 W11396709 (INLET THERM)"
Near Austin, TX 78739
Jacob
Job Details: 01/31/2020
DRYER WHIRLPOOL MED5630HC0 Arrived onsite for unit making loud screeching noises. Tested unit. Found that unit was off balance. Balanced unit. Tested unit. Unit test good. No issues at this time. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 01/31/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and inspected dishwasher and found it is not draining, inspected drain pump and found a small piece of glass wedged in pump keeping blades from spinning. After clearing glass, pump will now remove water correctly. No water leaks from connections at time of service, job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite and found unit operating with dead control. Replaced the control. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for microwave making a rattling sound. Performed diagnostics and tested operation. Noticed noise coming from the unit, when you placed slight pressure of the control unit of the unit the rattling stopped. Tightened down all screws and control unit. Retested unit all operations good no sound heard. Spoke with customer on repair."
Near Spring Branch, TX 78070
Robert
Job Details: 01/31/2020
RANGE ELECTROLUX EI30EW48TSC Arrived onsite to replace parts previously ordered. Replaced both upper and lower fans. Tested functionality and everything is working properly. Code no longer present Complete
Near Austin, TX 78753
Cliff
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM6
Near Hutto, TX 78634
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator not making ice. Checked water dispenser for water flow, had low water pressure. Found customer is on double filtration system. Recommended Customer use filtration bypass cap to increase water pressure. Performed diagnostics mode all operation came back good, and no water leakage."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator not dispensing water or ice. Upon inspection we found a ent in the door where the door switch contacts it. Ordering new door. Used plastic square as a shim. Office to reschedule. ; ordrng 1 W11104477 (dor-fip)
Near , TX 78641
Lou
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher with no functions. Upon further inspection, I checked the plug and it was plugged in and had power to the outlet. When I removed the toeplate, I found where something had chewed at the wires and the insulation. I pulled the unit from the cabinet and found a nest made form the insulation and tech manual in the back right corner of the cabinets (photos). Customer/builder was present and I advised him of my findings. Unit will need a sump/motor assembly, wiring harness, new insulation pad and power cord to complete repairs. Customer advised that they will replace the unit. Water to the unit was turned off and unit left unplugged. No water leaks observed during service, job completed."
Near Austin, TX 78748
Luis
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Completely different issue from failed deli control. Arrived on site for ice build up and no ice. Found ice build up behind icemaker housing,found facia heater door broken,ran diagnostics weak air flow from fan,icemaker passed failed fill due to frozen line from faulty heater. Diagnosed unit will need a new heater,fan,adapter,facia heater and main control. Need AUTHO and 1 W10760808 (HEATER) and 1 W10846539 (FAN) and 1 W11126056 (ADAPTER) and 1 W11197489 (FACIA HEATER) and 1 WPW10675033 (CONTROL), states that autho needed"
Near Austin, TX 78731
Luis
Job Details: 01/31/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for refrigerant leak. Removed cover found uv dye leaking at manufacture weld joint on evaporator. Replaced evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Buda, TX 78610
Kevin
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and inspected dishwasher and found saved error code 7/1, incoming water temperature is below 86° and control board has turned off power to heating element. Recommended that customer run hot water at kitchen sink before starting dishwasher. attempted to run a diagnostic cycle and found wash motor has failed. After replacing wash motor ran another diagnostic cycle and everything is operating normally. Job complete"
Near Austin, TX 78717
Paul
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not filling with water. I found the float switch stuck in the up position. I corrected and tested the unit. I erased the F6E4 error. The unit is working as designed. Call complete.
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 01/31/2020
ICE MACHINE WHIRLPOOL KUIX305ESS "Arrived on site for customer complaint of unit not making ice, found reservoir cap was not on, I put cap on, unit tested good.
Near Austin, TX 78745
Luis
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for no cool. Removed evaporator cover found ice ball on inlet to evaporator diagnosed leak in system ordering a new compressor and evaporator. Job will need 2HRS.; ordrng 1 CNOTE (2HRS) and 1 CNOTE and 1 W10836706 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE ) and 1 W11092625 (COMPRESSOR)
Near , TX 78628
James
Job Details: 01/31/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and installed new burner head. Tested operation and found unit working properly. Job complete
Near Austin, TX 78731
Luis
Job Details: 01/31/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Found filter housing misaligned causing filter not to fit correctly,found Evap thermistor disconnected. Installed thermistor correctly,aligned filter head correctly ran diagnostics all test passed,ran unit through a normal cycle,ice forming on evaporator plate"
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Arrived on site and found no ice production. Cycled icemaker and motor turns properly and valve is actuated but there is no incoming water. Removed waterline and found no water pressure from source. Water source will need to be corrected before icemaker will work again. No water leaks from connections at time of service, job complete"
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 "Arrived on site and found customer is experiencing items freezing in the fresh food section. Replaced diffuser to correct issue. No water leaks from connections at time of service, job complete"
Near Manor, TX 78653
Scott
Job Details: 01/31/2020
WASHER MAYTAG MLE2000AYW "Arrived on site for washer stopping and not going into spin . Found wax motor had failed ,switches checked good . Replaced motor . Unit is now going into spin cycle . No water leaks detected at time of service , job complete ."
Near Waco, TX 76705
Jonathan
Job Details: 01/31/2020
DRYER WHIRLPOOL MEDX655DW "Arrived on site for dryer that would not heat. Inspected unit and work area. Tested unit and found no heat at all going into the unit. Pulled off back cover and tested the thermal fuse, cut off, high limit thermostat, and element. All checked good. Customer advised the unit would also not progress in the cycle and would continue to run until they opened the door. Replaced timer and tested 7nit. Unit began to work as designed."
Near Killeen, TX 76549
Al
Job Details: 01/31/2020
WASHER MAYTAG MHW6630HW0 "Arrived to inspect front load washer not starting.Confirmed the complaint and attempted service test mode and unit didn’t respond.Unplugged the unit for 30 seconds, plugged the unit back in and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found no error codes . Dryer starts up and than shuts off. Tested voltage and found that there is 117VAC on red wire and 117VAC on black wire and 120VAC on neutral wire. There should be zero voltage on the neutral. There is an electrical issue. Advise customer to have an electrician look at the outlet. Complete
Near Elgin, TX 78621
Andy
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW4800X Arrived on site for washer with broken agitator. Tested and inspected unit and found agitator is not broken. Front right suspension came off. . Reinstalled suspension and tested unit. All operations are normal. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan
Job Details: 01/30/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that would not start. Inspected unit and work area. Tested voltage and found correct voltage going to the unit. Tested ohms to the push to start and found it open. Replaced push to start and tested unit. Unit still would not start. Tested high limit thermostat, thermal cut off, element, and thermal fuse. Thermal fuse was open as well. Tested unit one last time and unit operated as designed. Call complete."
Near Leander, TX 78628
Lou
Job Details: 01/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, the customer advised that the unit is shutting off while using the unit and the time/date are jumping back to January 1st. Found the unit is not connected to WiFi and advised the customer to connect WiFi and contact the Whirlpool connect team at 866-333-4591 to assist with WiFi connection and software updates. Job completed."
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator ice maker having slow ice production. Performed temperatures test in FC found temperatures at 1.9 and continues to drop. Ran the ice and water dispenser to test flow and quantity, everything tested good, watched the ice maker cycle to make sure unit worked properly, showed proper operations. Customer stated they replaced the filter in the unit, but did not flush the lines. Informed the customer that the manufacturer recommends to flush 3 gallons of water through the unit after filter replacement. It’s possible the unit ran a couple of dry ice cycles, because the unit was not flushed properly. All tested good, no water leaks detected."