We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Volente, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a visibly broken part. Upon further inspection I found the center rail slightly cracked at the front. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
Arrived onsite for refrigerator ice maker not operating. Upon arrival found unit was in warranty took photo of POP and found ice maker was damaged. Replaced. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jonestown, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site for washing machine not agitating. Upon prior techs service I tested the shifter an found it faulty. Per service pointer W11531483 I replaced the shifter. I put unit in diagnostics mode and tested the spin and agitate separately. I also actuated the shifter and found all worked as designed. I then ran a diagnostic test cycle and found it ran through as designed. No leaks observed at times of service. Unit is working as designed. Call Complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Georgetown, TX 78626
Tommy
Job Details: 05/31/2021
Arrived onsite for dryer not drying correctly and leaking. Upon arrival found unit was operating as designed but unit vent had blockage causing unit to not dry accordingly as well as unit have moisture build. Job Completed. Spoke with customer on getting vents looked at.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for CSI Microwave Not Working. Found only the touch screen working and for microwave only. All buttons on UI do not respond when touched, only the touch screen. When microwave power button, oven power button, home button, favorites button, light button, and settings button are pressed you can hear a clicking noise, but nothing happens on screen. Tried placing in diagnostics but touching the three buttons consecutively three times will not place it in diagnostics. Office will be calling WP tech line tomorrow when they open and are available to take calls to see what else we can do to return and repair the oven / microwave combo. ; ordrng 1 W11297728 (UI assembly)"
We serviced a
GE REFRIGERATOR
Model GTL18JCPBRBS
Near Austin, TX 78731
Scott
Job Details: 05/31/2021
"Arrived on site , to assess refrigerator. Ran temps and took back panel off . All checked normal. No build up on coils . Temps are around normal. No water leaks detected at time of service.
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/31/2021
"Arrived on site to install previously diagnosed and ordered part. Installed the new control and tested and the upper dryer continues to fail.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Niederwald, TX 78640
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not igniting, upon inspection found the burner not igniting due to a issue with grounding, cleaned area and checked igniter, all functions returned. Complete"
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADW
Near Austin, TX 78735
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for right rear valve not turning and left rear burner not igniting. Test unit and found new valve and igniter needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Andrew
Job Details: 05/29/2021
"Arrived on site to test unit for upper RC light and Fc light out. Found bad FC light. Replaced light module, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for leaking from bottom of door. Found bottom door seal is torn in the corners and has places where water is entering and bypassing causing leak. Also found no high drain loop installed. Advised customer to purchase an extension to prevent back flow into dishwasher. Dispenser and vent not leaking at the moment. Office to reschedule.; ordrng 4 W11258418 (SCREW)s and 1 W11454757 (BOTTOM DOOR SEAL)
We serviced a
WHIRLPOOL DISPOSAL
Model May-75
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site to install to,install garage disposal. Removed failed disposal and install new. Ran water from faucet and dishwasher through disposal. All tested good, no water leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect dishwasher leaking water from underneath. Upon further inspection, the customer advised that the unit began to leak immediately after turning the unit on and it was a lot of water. moved the toeplate and found water under the diverter housing. Placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. As soon as the water dispensed into the tub and the motor came on, water began to leak from the diverter housing and hose to the motor .office to schedule return service. ; ordrng 1 WPW10328226 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/29/2021
"Arrived on site for dryer making a grinding sound. Inspected unit and work area. Verified sound. Disassembled unit and found side and bottom frame bent. Tested blower wheel, pulley and guide wheels. Found damaged to frame at fault. Assembled unit together and due to frame being bent at bottom was not able to get bottom 4 screws back in place. Found parts replaceable. Office to schedule return when ETA is available. Please allow 2 hours for repair.; ordrng 1 8565046 (BASE) and 1 W11177568 (W11177568)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 05/29/2021
"Arrived on site to inspect range clock issues. Upon further inspection, I found the model/serial numbers on the ticket were incorrect. Corrected the M/S and found the unit servicing is the double wall oven. Placed the unit in diagnostics and checked error codes and found F6E4. Customer advised that the clock doesnt keep time correctly. Also found an error of F2E5 from 2017. Unit was not manufactured in 2017 and there is no F2E5 listed in the tech sheet. Due to the error code showing and per the tech sheet, the main control needs to be replaced. I am ordering the main control and console and office to schedule return service.; ordrng 1 W11261167 (Main control) and 1 W11297709 (Console SS)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Kyle, TX 78640
Andrew
Job Details: 05/29/2021
"Arrived on site to replace reservoir from previous diagnosis. Found no traces of water leaks but replaced reservoir , tested unit, unit works good. No leaks at time of service. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator leaking water from the dispenser area. Upon further inspection, customer advised that the ice chute is leaking water. I found the ice chute door gasket badly worn and is allowing warm air up into the ice bin and melting the ice. I am ordering the ice chute door and CNOTE-LSO FOR TRAINING and scheduled return service ; ordrng 1 WP2180353 (Door chute)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site for washer lid lock not operating. Performed diagnostics mode and verified error code. Tested door lock and found failed lock. Removed failed lock and installed new. Tested operation and found working. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect water in the refrigerator compartment under the crisper drawer. Upon further inspection, customer had the RC section cleared before service and I found water on the booth of the RC section. Also found ice built up under the evap drip pan and inside the drip pan. . I removed and replaced the drip pan kit and in the process found more ice built up behind the evaporator housing. Cleared the ice and secured the evaporator to the back wall with the clips & zipties provided with the kit. Sealed the top of the housing with the permagum provided as well. Relocated the thermistor to the suction line and secured it with foil tape and ziptie. Reassembled the unit and checked the drain tube wt the back of the unit and found it clogged. Cleared the drain tube and sealed it with silicone. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1831QS0
Near Georgetown, TX 78628
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I heard the start device click and compressor came on then turned off. I tested the compressor with a tester start device and it continued to fail telling me the compressor is bad. Found the compressor extremely hot as well. No water connections to unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/29/2021
"Arrived on site for refrigerator having 2 deli shelves and missing regular shelf. Inspected unit and work area. Identify correct shelves on parts lookup. Found unit is not supposed to have 2 deli shelves. Corrected by replace deli shelf with regular shelf. Spoke with customer on air flow. All tested good, no water leaks detected during service."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site for refrigerator not cooling in fresh food side. Inspected unit and work area. Found evaporator fam working. Tested damper operation and found stuck in closed position. Adjusted temperature to lower RC and measured voltage to damper.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I tested voltage to the control and got 125V. I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
MAYTAG COOKTOP
Model MGC5430BDS
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect cooktop ignitors constantly arcing. Upon further inspection, I found the unit unplugged. As soon as the customer plugged it in, all ignitors began to arc without turning the burners on. Before I could get the unit lifted and the cooktop removed to inspect inside the burner box, I found all burner head screws were badly rusted/corroded and risk the possibility of breaking the screws upon trying to remove them. I advised the customer of this issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for drawer underneath oven getting too hot. Found no stored error codes. Vent fan operating as designed. Advised customer on installation and operations of unit. Showed customer where vents are located. Unit is running as designed.
We serviced a
GE REFRIGERATOR
Model GSL22WGPHBS
Near Georgetown, TX 78626
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the freezer section isnt keeping cold. I tested temps in the FC=26 degrees and RC=47 degrees. I removed the back cover and found the condenser fan not operating. I removed the fan and attempted to clean it up and reinstalled it and at first it didnt come on. After approximately 3-5 mins, the condenser fan came on and was making a loud squeaking noise. I am ordering the fan motor and scheduled return service No water leaks observed during service.; ordrng 1 WR60X10220 (Condenser fan motor) and 1 WR02X12149 (Ring) and 1 WR60X10207 (Condenser fan blade)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Austin, TX 78737
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for lid issues. Found lid is broken on both left and right side mounting points. Needing new lid to fix issue. Office to reschedule.; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78717
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator with low ice production, upon arrival customer said it would only make a sheet of ice every 24 hours, checked water pressure from the wall, found it to be fine. Checked water pressure without filter, found to be the issue, customer had water filter on hand, replaced the filter and now unit is operating as designed, ran water dispenser until no air in the line and no excess filter in the water.
We serviced a
WHIRLPOOL FREEZER
Model GD5DHAXVB06
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
Arrived onsite for refrigerator fc no cool. Upon arrival found unit compressor running but evap not cooling all the way.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Manor, TX 78653
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for unit sparking. Found unit sparking from high voltage. Ordering new cap mag and diode office to reschedule. ; ordrng 1 W11256462 (Diode) and 1 W11335495 (Capacitor) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
Arrived onsite for previously diagnosed parts. Installed unit service kit. Lights and harness.unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Jacob
Job Details: 05/28/2021
Arrived onsite for dryer not working unit was not hooked up to power for testing. Looked at the dryer. Upon further inspection. Found that door switch was broken. Ordered part. Office to reschedule. Unit hopefully will have power when returning for service.; ordrng 1 W11156601 (switch-dor)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Austin, TX 78756
Jacob
Job Details: 05/28/2021
Arrived onsite for unit not working properly. Unit was not hooked up for water to enter the unit. Put unit in diagnostics F6E4. Looked under the float switch and found a piece of sheet rock caught under it so the unit and will not to fill. Tested unit again and all cycles worked. Again unit was was not hooked up to water or drainage. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Niederwald, TX 78640
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for damaged cooktop. Found scratches on cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Niederwald, TX 78640
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for light not working. Found white wire to light not to be connected. Secured wire test unit and unit test good job complete.
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78733
Jacob
Job Details: 05/28/2021
"Arrived onsite for bask needed replacement. When trying to replace the bellow and re attachment of the inner spring, the spring was wound too tight and got bent when try to put it back together. Let customer know that we have to order a new inner spring and tool kit. Office to reschedule.; ordrng 1 4861ER2001P (TOOL KIT) and 1 4861ER2001P (INNER CLAMP)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for dryer door shattered. I was sent with the outer door panel. I will order the Inner door(W11133036) for return service. Office to R/S due to part availability. ; ordrng 1 W11133036 (Inner door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
Arrived on site to install previously diagnosed parts. I installed the new control and vent motor. I then put the unit into diagnostic mode and it ran as designed. No error codes were thrown at the end of the cycle. No leaks were observed at the time of service.Call Complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Scott
Job Details: 05/28/2021
"Arrived on site ,replaced all assigned parts to unit . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Scott
Job Details: 05/28/2021
"Arrived on site ,replaced all assigned parts to unit . No water leaks detected at time of service. Job complete ."
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
"Arrived on site for refrigerator not cooling in FC, not making ice, lights in rc compartment not shutting off, and not dispensing ice (per customer). Upon arrival found rc cooling ok, but FC and massive ice blockage covering back evap cover/compartment. Compressor was running as well as condenser/rc evap fan motors. FC evap motor was stuck in ice but after removing and defrosting ice formation found evap in FC running correctly. Heater passed continuity test but slowly bounced between 23.37-32.47 ohms during tests. Found rc left/right door switchs both randomly causing alternations between door unit not detecting doors being closed. Due to parts required for repairs unit will need autho before repairs. Office to reschedule once part/s availability & autho is acquired. WR23X28778 door switch harness, WR23X29162 R rc door switch, WR23X29161 L rc door switch, defrost thermostat ; ordrng 1 WR23X28778 (Door switch harness) and 1 WR23X29161 (Left RC door switch) and 1 WR23X29162 (Right RC door switch) and 1 Wr50x10108 (Defrost (bimetal) thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for refrigerator frosting in the freezer. Upon inspection I found the RC at no cool and the FC frosted all over the walls and ceiling I had to steam the evaporator cover to access the coils. I found the water inlet port was never sealed or not sealed correctly and was just a hole allowing air to leak in. I found a large chunk or the liner missing at the port I went to the rear and found a large spot of cold water/condensation forming in the middle of the back of the unit. I call
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
Arrived on site to diagnose cooktop with knob now functioning properly. On further inspection I found the knob physically broken and needing replacement . I found no mechanical failure on cook top. ; ordrng 1 WPW10646805 (SS Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW
Near Austin, TX 78731
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected washer and found hot water valve is leaking, replaced valve assembly and leaking had stopped, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for dishwasher leaking. Upon viewing diagnostics mode I found F9E1 stored in the unit. I let the cycle run and as soon as the unit went to wash it started leaking badly from the middle of the sump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Luis
Job Details: 05/28/2021
"Arrived on site for no cool. Replaced compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/28/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 05/28/2021
"Arrived on site to install previously diagnosed parts. Removed harness, pump, and water sensor and installed new harness, pump, and water sensor. New pump and water sensor needed old connectors added so they were spliced in with water proof butt splicers. Powered up unit and it went into flush mode as designed. Once flush mode completed the evaporator produced its first sheet of ice. Ice maker running as designed. No leaks detected. Job completed."
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
Tyler
Job Details: 05/28/2021
"Arrived on-site for oven getting too hot on one side. Upon arrival customer stated that oven wasnt heating properly and all top/bottom lights were flashing on and off when opening door. Confirmed complaint. Tested unit bake cycle, set to 350 degrees. After preheat cycle, temp probe read 283 degrees. Ten minutes after preheat, meter read 318 degrees, avg: 300 degrees. Found the temp sensor probe and main control wasnt allowing proper temp fluctuation. Need to return to replace control and oven temp sensor. Cnote; ordrng 1 W11179310 (Control w/power) and 2 W11292252 (Upper oven light)s and 2 W11245268 (Lower oven light)s and 1 Cnote (Need aig autho)"
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS0
Near Lockhart, TX 78644
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not heating oven or allowing selections. Upon inspection found the UI board shorted by oil
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not turning intermittently, upon inspection found the unit turned when helped out, the motor was not starting correctly, ordering motor and wheel. Office to reschedule ; ordrng 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Andice, TX 78628
Cliff
Job Details: 05/28/2021
Arrived on site to diagnose a range with no low flames. Found burner valves not set for lp gas. Set all valves properly and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Lakeway, TX 78734
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of unit making noise and not working, found failed drain pump, ordering drain pump, all other tests passed in diagnostic mode. ; ordrng 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
(MM) Arrived on site to install parts diagnosed on prior visit. Removed door and door skin and installed inner door seal. Assemble the door skin and door. Also replaced old toe plate insulation due to leak coming from door seal. Put the unit into diagnostics mode and found it was now working as designed. Observed no leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Austin, TX 78758
Kevin
Job Details: 05/28/2021
"Arrived on site and found no ice production from upper Icemaker, ran test 57 and icemaker harvest is working properly. Ran test 45 and valves run but Icemaker tray is not filled. Removed waterline from Valve to Icemaker and ran test 45 again and it filled a plastic cup. Waterline to icemaker is frozen and after clearing ice it will now fill properly. Recommend it to homeowner that first batch of ice be discarded, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
"Arrived on site for washer making a banging noises durning agitation cycle. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found fault code F7-E6. Performed automatic test cycle and monitored operation. Ran manual heavy agitation cycle and found incorrect (very slow agitation). Gained access to motor, measured capacitor microfarad and motor resistance. Found both correct. Found fault is with actuator. Removed actuator and installed new. Install new cam in case any abnormal wear and tear. Performed diagnostics mode and found agitating correct. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Kyle, TX 78640
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for sparking/burning smell. Found grease build up on diode caused diode to overheat and burn out. Replaced diode, tested unit, unit works good.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
Arrived on site for oven combo left trim had fallen off. Inspected unit and work area. Found trim vent damaged and unit was not mounted down and no holes were drilled in cabinet for screws. Drilled holes in cabinet to mount unit down. Added temporary screw to hold unit in place.Office to schedule appointment when ETA is available. ; ordrng 1 BLACKSCREWS (THAT HOLD OVEN TO WALL) and 2 SCREWS/SilverPhillipshead (THAT HOLD VENT TO OVEN.)s and 1 WPW10351279 (VENT)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of ice door broken, found broken motor and ice door, I replaced both parts, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
Arrived on site for refrigerator not allowing water dispenser or ice production to work properly. Upon arrival inspected and found water pressure within specs flowing to filter and. Found one of the filter head pressure activated seals had gotten stuck during installation of filter. Was able to remove and repair stuck pathway seal. Found dispenser working 100% accurately but icemaker wasnt receiving proper 120 volts through harness ass. Also found fill tube had somehow been clogged with ice from inlet valve although pressure wasnt causing sealing issue. In order to insure proper repairs based on diagnosis office will need to insure part availability as well as acquiring autho for potential part repairs needed. ; ordrng 1 W11232485 (Top water tube) and 1 W10191141 (Water tube cover) and 1 W11399844 (Control) and 1 W11284720 (Ui)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78717
Justin
Job Details: 05/28/2021
Arrived on site to diagnose a range with the burner not properly working. Upon further inspection I found the front right out burner not working. Checked voltage at the wall and found it correct and checked voltage going to the burner and also found this to be correct. Upon farther inspection I found the burn visibly broken. I installed the new burner and tested the unit. Unit is now working as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB01
Near Del Valle, TX 78617
Jacob
Job Details: 05/28/2021
Arrived onsite to replace bracket. Replaced bracket. Tested switches. Unit tested good. No leaks at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78731
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 32 degrees, fresh food temp is 46 degrees, took 1 picture of evaporator and sent to LM. FF Evaporator will need to be replaced, parts are covered by sealed system warranty.; ordrng 1 W10779331 (Compressor) and 1 WPW10239732 (Evap frzr) and 1 WPW10643261 (Dual evap) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 WPSAV-4 (Stub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78717
Justin
Job Details: 05/28/2021
"I arrived on site for a refrigerator with bad ice production. I checked temps and found the FC at 10?F, the RC at 44?F, and the ice box at 22?F. I then put the unit into diagnostics mode and all thermistors passed. I activated the damper and fan and it ran as designed. I found the IB fan running as designed too. I then gained access to the IM and tried to jump and call for water. Neither worked. I checked voltage to the IM while trying to jump and found none. This indicates a faulty control. I gained access to the control and ohmd out the IM, RC, and FC thermistors. I found the RC thermistor at P5-1 to P5-2 at 3.22k ohms. I found the FC thermistor at P5-3 to P5-4 at 5.45k ohms. I found the IM thermistor at P8-1 to P8-2 at 5.43k ohms. The FC and IM thermistors are way out of range due to them reading at roughly 45?F, indicating they need to be replaced. The thermistors are reading to warm which means it is supposed to actually get cooler than it is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78717
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator for gasket whoosing noise. Found gasket to be fine and sealed well upon inspection, informed customer the unit is operating as designed. Ordering the crisper drawer for replacement, office to reschedule for return service.; ordrng 1 W11162443 (Crisper drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
Wesley
Job Details: 05/28/2021
"Arrived onsite and found compressor and fans running for over 24 hrs, but no frost pattern and room temp in both compartments. Ordering compressor job to repair. Office to reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS02
Near Dripping Springs, TX 78620
Robert
Job Details: 05/28/2021
Arrived on job for complaints of buzzing noise and not cooling. Found the refrigerator working properly. Customer said the refrigerator will get warm and can hear a buzzing noise. They would unplug the refrigerator for a while and it will return to normal. Recommend replacement of the orien control. Also the ice maker arm not sensing a full bin.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
"Arrived on site for a dishwasher that was not getting water to it. Upon arrival the customer stated that they could hear the noise and sometimes find a little water in the unit, but it would not run. I put the unit into diagnostics mode and found stored error codes F6E6 for cool water, F3E3 OWI calibration issue, and F8E1 for slow drain. I ran the test cycle and found it filled as designed, but when the wash started you could hear the motor make a loud abnormal rattle. The unit was not washing either. I stopped the cycle and drained the unit. It drained as designed. I found a bad sump and motor on the unit. I also found the filter extremely dirty and advised the customer on the issues this could cause and that it most likely is what caused the F3E3 error
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78734
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of unit not putting water into tub, found house water supply had weak pressure and air in the line, I purged the line for a bit, but still did not have adequate pressure. Informed customer for my findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW
Near Pflugerville, TX 78660
Wesley
Job Details: 05/28/2021
Arrived onsite for carbon monoxide leak. Tested on bake and found normal reading of 22 ppm. No odd smell. Good flame height and no pattern breaks. All checks good. Advised customer to get a kitchen alarm. And to follow up with the manufacturer with any questions she may have.
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
"Arrived on site for freezer not cooling. Upon arrival found unit unplugged defrosted. Upon restoring power, I found no components running. Verified proper 120v from outlet. Thermostat was set to 7 (coldest setting) on thermostat knob. Defrost timer was in cooling section but not getting full 120v from power supply or thermostat connections. After replacing thermostat I found entire freezer power was restored but defrost timer was now not advancing through defrost and cooling mode. Once I replaced defrost timer and thermostat I found unit was allowing proper operation of freezer. Informed customer o give 24 hrs to cool. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found ice formed on the bottom of the ice bin. Removed ice bin and found the ice formed all along the ice chute area. Found ice forming at the opening of the ice maker fascia. Checked ice maker and it is seated level and making ice as designed. Due to recent repairs to correct this issue, I contacted techline and spoke to Austin and advised of my findings and previous repairs to correct issue. Austin recommended replacing the ice box assembly, taking photos of the unit leveled and ice maker leveled, and using a Level-tilt the unit back 1/2 bubble and provided SR#7728124053. I advised the customer of the recommendations and am ordering the ice box assembly parts and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 W10505516 (Trim) and 1 WPW10553630 (Fascia) and 1 W11242954 (Ice box) and 1 WPW10598013 (Cover) and 3 W10695459 (Module)s and 1 WPW10392172 (Ice fan gasket) and 1 WPW10280983 (Ice box insulation) and 1 W11087201 (Fill tube heater) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/28/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found unit has extremely heavy soil and grease build up.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Jacob
Job Details: 05/28/2021
"Arrived onsite for unit dripping water after finishing a cycle. Tested unit. Unit kept dripping. Changed out the water valve. Tested unit. Unit tested good. No leaks at this time. Did let the tenant know that the hot water from wall valve side is not closing all the way to stop the water from coming in, there is a constant leaking with the valve. Advised to get a plumber out to fix the issue at some point. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS02
Near Leander, TX 78641
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator not dispensing water. Upon arrival found that the water dispenser in the refrigerator compartment was no functioning, accessed the back of the unit and found that the braided water line had a kink in it and the bolt wasnt attached fully causing a small leak once un-kinked, I tightened the bolt connected to the water line and now the unit is operating as designed. Lowered the leveling feet as well to prevent a future kink and leave enough room at the back for proper air flow. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Luis
Job Details: 05/28/2021
"Arrived on site for water leaking. No water from fresh food,water leaking from freezer section,drain clear,found bottom section of freezer door gasket not sealing to cabinet and gasket coming out of freezer door liner. Added screws to hold liner to door,remolded bottom section of gasket,checked door seal good."
We serviced a
GE RANGE
Model C2Y486SDL1SS
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect range error codes. Upon further inspection, I found the display reading bad line. Customer advised that they had a power surge in the home and they tripped the breaker but nothing changed. I inspected the breaker and cycled power for approximately 30-45 seconds and cycled it back on. Checked the display and it was blank. Tested the unit on Bake at 350 degrees and it operated as designed.No gas leaks detected during service, job completed."
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near Austin, TX 78744
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for knobs not sitting correctly. Test unit and found knobs not secured correctly. Secured knobs test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Austin, TX 78739
Brandon
Job Details: 05/28/2021
"Arrived on site to replace previously diagnosed parts, I found some extreme sweating underneath the unit coming from the bottom of the freezer and refrigerator compartment.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78759
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected dishwasher and found wash motor is leaking, replaced wash motor and it is no longer leaking, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
Arrived on site to install previous diagnosed part. Removed failed auger motor and installed new. Tested operation and found dispensing ice. Assembled unit and tested operation again.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 05/28/2021
Arrived on site to diagnose refrigerator led module. Customer informed the lights in the refrigerator compartment at the top were dim and the freezer completely out. Replaced the freezer Led module and now unit is operating as designed. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Austin, TX 78702
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found bad control board and console.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/28/2021
Arrived on site for range front right burner not igniting. Inspected unit and work area. Verified failure and found igniter not spark when turning knob but sparking when turning a different knob. Found fault in spark harness. Checked switch on harness and found red wire not connected through switch. Removed front of switch and corrected harness. Assembled unit and tested all burners. All tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Buda, TX 78610
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect dryer for not drying correctly, upon inspection found the vent clogged with hair and water, cleared all blockages and tested. No problems found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
arrived on site for dishwasher not heating well. Upon arrival I found customer not using rinse aid. Put the unit into diagnostics and found no stored error codes. I ran a test cycle and measured amp draw on heater and found all working as designed. I advised customer on rinse aid usage and the importance of this. I also advised customer on the normality of water droplets in unit. I found the unit work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB02
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/28/2021
"Arrived on site for oven having to reset to turn off. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Found service pointer W11525545, This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software. Will need to go to tools and scroll down to WiFi and follow directions from there. Tested all components and found operating as designed. Found UI responsive. All operations tested good just need to connect to WiFi for updated software."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JV0
Near Manor, TX 78653
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for error code. Found shorted board and oven readin 104? at room temperature. Will need to replace control board and sensor. Office to reschedule ; ordrng 1 WPW10181986 (Sensor)
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Red Rock, TX 78662
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not turning when started, upon inspection found the main belt was cut and causing issues, replaced belt and tested. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Lockhart, TX 78644
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit installed very well in the rv causing issues, will need customer to remove fridge to work on it. Office to reschedule ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78703
Jacob
Job Details: 05/28/2021
"Arrived onsite for unit leaking water. Could not diagnose the unit, as it was a stacked unit and the dryer needs to be pulled off before going any further.. Landlord agreed with the 2 man. Need to come back and diagnose. le ; ordrng 1 REQUEST (2MAN)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Uhland, TX 78640
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for stopping mid cycle. Was able to replicate issue. No matter what cycle or what is engaged control just shuts off while voltage to control remains correct. Replaced control and calibrated, also replaced shift actuator. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 05/28/2021
Arrived onsite for washer making noise. Upon arrival found unit operating as designed but belt slipping. Belt is incorrect belt for this unit. Ordering new belt. Office to reschedule upon receiving.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
David S
Job Details: 05/28/2021
"Arrived on site to diagnose dishwasher not washing or drying dishes. Upon inspection we found the water line to the unit shut off. Ran unit through diagnostics cycle and found error code f3e2 for the OWI sensor being shorted, accessed the owi sensor and replaced it. Ran unit through diagnostics cycle and found the unit operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Jarrell, TX 76537
Lou
Job Details: 05/28/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not operating. Removed the back panel and tested ohms to the element and found it open. Tested other components and all are good. I removed and replaced the element and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KGRS505XSS02
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
"Arrived onsite for found cooktop issue was not of igniter traced it to spark module. Proceeded to replace bake igniter, found unit igniter popped due to hairline fracture after testing. . ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Al
Job Details: 05/28/2021
Arrived on site and inspected unusual noises from the compressor area.Found the compressor rattling could be minimized with sound pads.used sound pads to minimize the noise.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite to install previously diagnosed parts. I installed the divider with the new auger motor/yoke. I removed and replaced the water fill tube and inlet valve. I reassembled the unit and tested function of the ice dispenser. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Luis
Job Details: 05/28/2021
Arrived on site. Partial frost pattern on evaporator diagnosed a leak in the system will need to order compressor and evaporator ; ordrng 1 W11116006 (Evaporator) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 Accessvalve (Access valve) and 1 Sealedsystemlabor (Sealed system labor)