"Arrived on site to replace left RC door from previous diagnosis. Verified part was needed. Replaced door, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door not sealing properly, I removed and replaced the ice door kit and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the reservoir full and the recirculating pump making an odd noise and not pumping the water to the evaporator. Placed the unit in diagnostics showing no error codes and tested each function. All functions, except recirculating and the bin thermistor, were good. I tested ohms to the thermistor and found it way out of range. I removed and replaced the recirculating pump and bin thermistor and retested and monitored the unit until it made a slab of ice. The unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found a large ice ball in the ice chute (photo). Removed the ice and tested the dispenser and it is operating as designed. I found where the ice door seals to the chute, theres a small gap. I removed and replaced the ice door assembly and retested. Contacted techline and spoke to Robert and advised of previous repairs, customer complaint and my findings. Robert advised that the customer will have to slightly remove their cup from the dispenser until the dispenser motor stops and allow all ice to fall and the door to close before emoting their cup completely. He advised that according to engineering, its normal operation. Provided SR#7733924933. I advised the customer of my conversation with the manufacturer and demonstrated how theyll need to get ice from now on. No water leaks observed during service, job completed."

"Arrived on site to replace all LED modules per SP. Replaced all modules, tested unit, unit working as designed. No leaks detected.

"Arrived on site to replace UI, control, ice maker, and ice box fan. Replaced parts, tested unit, unit now working as designed. No leaks detected.

Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival reconfirmed issue. Found restriction in system. Replaced recovered 5.25oz of refrigerant then installed all required parts. Pulled vac then recharged 5.25oz into system. found no leaks in system and unit stayed at stable 0/150 psi. Call complete

"Arrived on site for washer tripping breaker. Upon arrival found no errors in diagnostics. Ran multiple tests. Found amperage fluctuations between 7.3-8.4amps during drain/spin cycle. Actuator, motor, drain motor, and ACU all passed within manufacturing specs. Found failure in capacitor. Replaced capacitor. Found unit running as designed with amperage staying under 6.0 amps during finale rinse/spin. No leaks found. Call complete"

Arrived on site for dishwasher not draining correctly. Upon arrival confirmed issue and found F9E1. After further inspection found drain motor overheating and windings opening up after one test. Replaced drain motor then reassembled and tested unit. Found no leaks and unit drained consecutively on 3 back to back tests. Call complete

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Disassembled unit but found no failures in ACU, heating hardware, fuses, stats, etc. I then found terminal connections ok but outlet was only sending 111v to unit. Tried resetting breaker with unit unplugged but got same results. I formed customer at time of service they would need an electrician to verify integrity of electrical system to outlet

Arrived on site for refrigerator making loud noise and slightly creating random frost in fc. Upon arrival confirmed noise. I then found cause of noise was due to lowside return line making contact with back cover panel. After readjusting line and adding sound pads I then reassembled and tested unit. Found noise had gone away completely. Also found no evidence of cooling failure and temps were accurate to set temps on control swapped unit from adc to normal defrost mode to insure proper regulation of temps. Call complete

"Arrived on site to test unit for no ice production and no water dispensing. Found water filter was not properly inserted restricting water flow. Secured filter, tested unit,unit now working as designed. Dispensing water now and ice maker filled as designed. No leaks detected. Job complete."

Arrived on site for refrigerator needing previously diagnosed motor and yoke. Upon arrival reconfirmed complaint. Installed required parts then tested dispenser with bucket of ice full. Found unit dispensing as designed. Call complete

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I checked the FC section and found a slab of ice at the bottom. Also found the evap drip,pan full of ice. Pulled the unit out and found the drain tube being a duck bill type tube and clogged with debris. Per service pointer #W10632338E, I removed and replaced the drain tube with a p trap type tube. Removed the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site and inspected refrigerator and found it is unplugged customer says it will trip breaker 3-5 minutes after plugging in. Attached amp meter and AFCI breaker will trip within five minutes. Amp meter is showing .78 A when it tripped. spoke with techline they recommend it running all functions independently through diagnostic cycle. Ran all tests available and breaker did not trip. call techline back there now recommend that homeowner switches AFCI to a basic breaker to see if this corrects issue, job complete 7733924587"

"Arrived on site and inspected washer and found control panel is unresponsive. Washer will enter diagnostic cycle and found safe error code F6 E2. Control panel will not allow diagnostic cycle to be chosen. At minimum control board and control panel will be needed to correct issue.

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed drain pump is working properly and sent a short video to KV/service management. Collected remaining balance, job complete"

"Arrived on site for oven light, inspected unit and work area. Tested light in oven and was not working a then tested continuity on light bulb and found it to be bad CX had replacement and tested unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for OTR microwave, inspected unit and work area. CX complaint is cooktop light does not work tested unit and found bad light bulb. Explained to CX its not a warranty part, he said he would buy one to replace it. Job completed."

"Arrived on site for refrigerator inspected unit and work area. CX complaint was unit not making ice. Tested icemaker and harvested just fine, I tested eater fill and did not dispense any water into the ice tray. Removed over and wound water fill tube frozen heater is not working. To fix the issue will need to replace the door as heater tube is a non serviced part and could use the icemaker. No leaks observed during service. Job completed."

Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. Customer advised that the unit seems to stop about 12 to 13 minutes from the end of the cycle but that it only happens periodically. She advised that she can run two loads of clothes through just fine and then the third cycle may error out. Ran the unit through diagnostics and did not find any stored air codes. Ran through an auto test and the unit ran as designed. Tested the unit and a normal wash cycle and found the unit working as designed. Spoke to SW and ran through a couple checks. We could not find anything. Was advised to then called Techline. I called Whirlpool Techline and spoke to Austin SR# 7733917918. He advised that based on all my testing and the suspension testing that the issue would have to be due to a loading issue or an oversuds issue. The customer stated that the unit seemed to go off balance before stopping. I asked the customer the type of Lowes that she was running and she advised that she was washing bedding and blankets. I did advise the customer that those loads can go off balance due to uneven weight throughout the basket. Advise the customer to shorten their drain hose due to extended drain hose and went over loading. The unit assumingly working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Opened up the freezer and found the freezer ice cold and multiple items completely frozen through. Took temperature reading and found the freezer sitting at 12?F. Took a temperature of the refrigerator and found the refrigerator at 47?F. Took a look at the frost pattern on the evaporator and found a good frost pattern. Spoke to SW and ran through a few checks. Did find the condenser coils caked in lint buildup. Removed the lint buildup and was advised the issue would not be a sealed system issue due to amp draw being 1.24 A and slowly dropping. The unit is in it garage with no air-conditioning and was advised the issue is most likely with the overload kicking off the refrigerator during several portions of the day. Advise the customer of the issue and the unit is working as designed. Call complete.

"Arrived on site to diagnose a dryer that is not turning on. Found heater shorted to ground. This caused t-fuse and cutoff to fail. Replaced heater, cutoff, and t-fuse. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for dryer. Replaced 3 rollers and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range that is making hissing sound and odd odor. Found no failures to unit and advised customer that sound is from gas flow through bake burner and smell is a combination of new oven burnoff and combusted fuel. No repair are needed and job is complete.

"Arrived on site for a defective compressor. Tapped into sealed system found no pressure or refrigerant in the system which caused compressor failure,pressurized system found uv dye leaking from liner

Arrived on site to replace igniter and module and rack. Replaced all parts test unit and unit test good job complete.

Arrived one of to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor. Test unit and unit test good job complete.

"Arrived on site to test unit for unit not draining correctly. Test unit and found unit draining good at the beginning and then slowing down. Found drain pump over heating, replaced drain pump test unit and unit test good job complete."

Arrived on site to test unit for excessive shaking. Found suspension is good. Tub bearing is good. Drain pump engaging. No stored error codes. Ran diagnostics multiple times with no issues. Did find left front leg was a little too high causing shaking but not excessive. Lowered FL leg and shaking was gone. Customer stated she adjusted spin speed to slower spin speed. Advised customer to use high spin speed when possible as faster spin speeds allow unit to center basket better. Advised customer if issue persists to record video and track exactly what was loaded when happened. No leaks detected. Job complete.

"Arrived on site to test unit for no cool, tested unit found FC at 15 degrees set to -2 , evaporator frozen over failed bi metal, got authorization to replace control,UI and evaporator harness, defrosted evap, replaced parts tested unit evaporator developed a good frost pattern, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker receiving 120VAC from L-N, but will not go into diagnostics, pulled the ice maker out and pushed it back in and it went into harvest cycle, completed cycle and filled with water, checked connections and did not find any issues,

"When plugged in compressor pulls 6 amps, then clicks off after a couple of minutes. Does not turn back on unless unplugged. Then repeats itself. Need to replace overload to be able to test the compressor. if overload does not fix the issue, she will need to have a sealed system repair made, which would be around 900 for repair. Mrs will think about having overload replaced being that the unit is about 20 years old, does not want to put much into it. She will call us back to proceed"

"Arrived on site for washing machine not having power. I inspected the unit and work area. I tested the outlet and my tester showed the hot and ground were swapped at the outlet. I plugged the washer into a working outlet on the opposite side of the kitchen, and found the unit working as designed. I spoke to the leasing office about having an electrician come out and inspect the outlet and breaker. Job complete."

Arrived on site for dryer not starting or tumbling. I inspected the unit and work area. I found the start button not working and the belt broken. I installed a new belt and start switch. I reassembled the unit and tested it. It is now working as designed.

Arrived on site for dryer not heating. I inspected the unit and work area. I found good voltage to the unit but the plugged showed signs of arcing. I gained access to the heating element and found the thermal cut off not registering a change and the element warping into the chassis. I replaced both. The unit is working as designed. I recommend the customer have an electrician come on check the outlet. Job complete.

arrived on site for dryer not heating. I I inspected the unit and work area. I found the valve coils open. I replaced the valve coils and reassembled the unit. I tested it and found it working properly. Job complete.

Arrived onsite for dryer that is not heating. Upon inspection I found that the cutoff thermistor had failed. I replaced it and tested unit and found unit operating as designed. Job complete.

419* on preheat when set to 350*. I then took 3 different temps reading high to low and back up. The averaged them. And got 360* as oven bake temp. Unit is operating as designed. Job complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new cap, new motor and new latch and tested unit and found unit operating as designed. Job complete no leaks."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new ice door and tested unit and found unit operating as designed. Job complete.

"Arrived onsite for a washer leaving dark spots on the White polyester clothes. Upon inspection i found that there was some rust at the spigot which means that the rust could be coming from the main lines outside of the home. Cause the issue.

"Arrived onsite for dishwasher not dying dishes. Upon inspection I found no codes stored.i check that the heating element had continuity at the control (harness side) and it did. I ran a diagnostics cycle and found unit operating as designed but I did notice that the was a bit more suds that what there should be in the unit when running, especially for not having added any prior to the test. I adjusted the rinse aid down to A1 and advised customer to use les detergent and the should help with how dry the dishes come out at the end of the wash cycle. Job complete no leaks."

Arrived onsite for dishwasher not draining. Upon inspection I found that that drain hose was clogged. I removed the abstraction and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site to inspect refrigerator evap fan not working. Upon further inspection, I found the compressor on and the unit cooling, but the evaporator fan was not functioning. I found ice built up on the evap drip pan and the drain clogged with ice. I removed the ice and removed and replaced the fan motor and tested in diagnostics and unit is operating as designed with no error codes. No water leaks observed during service, job completed."

"Arrived on site to test unit for no drain, tested unit found completely clogged drain pump filter, removed waste, put unit through diagnostics, all components tested good, no leaks detected job complete"

"Arrived to inspect dispenser issue. I found the replaced dispenser from prior service several months ago had not dispensed according to the CX. I tested within service test mode and all functions were present and the unit dispensed rinse agent through the second service mode test. No leaks observed during service.

"Arrived on site for a refrigerator that is hot to the touch. Upon arrival the customer stated that the sides are hot and it is warming her cabinets next to it. Upon further inspection I found the fridge in a tight space. Per the SP W11476730 the unit needs some airflow around it, and this space would be to tight. I showed and informed the customer on the design of the heat exchanger and the skin. That they external temps range from 90-135?F. I found the unit running as designed. Call complete."

Arrived on site to install previously diagnosed parts. I installed the UI and control and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. No fee collected due to concession M135CT0DPL1. Call complete.

Arrived on site to test unit for no ice production and evap consistently frosting up. Customer stated previous companies have attempted repair with frost on rear RC wall. Pulled unit out and found condensation on exterior wall as voids in insulation are causing issue. Found ice maker compartment completely frosted over. Insulation is not repairable and not confident any repairs would hold. Job complete.

"Arrived on site for no ice. Ran diagnostics no errors,ran harvest passed ran fill failed diagnosed a defective fill tube heater. Replaced heater ran fill test passed.

"Arrived on site. Found fill tube obstructed with ice,removed icemaker assembly found paint chipping from inside icemaker mold,removed ice in fill tube,replaced icemaker assembly,power cycled unit icemaker ran through a cycle and filled with water.

"Arrived on site for freezing in fresh food section. Removed damper cover found broken door on damper control,replaced damper assembly."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the high voltage board and tested the unit. The unit is seemingly acting as designed. Advise the customer to keep an eye on the unit over the next 30 days to make sure that the issue is completely resolved. Tall complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both right and left side hinges and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived outside for a washer that is not draining. Inspected unit and work area. Confirmed the customers complaint and found water inside the drum. Attempt to drain the washer but was unable to. Checked underneath the unit and found the drain pump and failed. Replace the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to replace tub replaced tub test unit and unit test good job complete.

Arrived on site to test unit for unit tripping breaker when oven is on. Test unit and found bad control board replaced board test unit and unit test good job complete.

Arrived on site for a refrigerator that was needing a routine service. Upon arrival I found the customers intention was for us to remove the unit. I found the unit a built in and informed them I would need a second tech

"Arrived on site for a dishwasher throwing an error code at the end of the cycle. Upon arrival the customer stated the cycle will run and right before the end it will begin beeping without finishing. I put the unit into diagnostics mode and found stored error code F8E2 for inlet valve electrical problem, F9E1 for no drain, FAE1 for dispenser electrical problem, and FAE2 for vent wax motor problem. I then ran a diagnostics cycle and found all components activated as designed except the fan motor. I gained access to the control and found excess water/condensation in that area due to the fan not working. I could not replicate the failure the customer was experiencing. However, I let them know it is possible that after enough condensation builds up in there throughout the cycle it could short something out that stops the cycle.

Arrived on site to install previously diagnosed parts. Upon accessing the bottom I found the cap had physically blown and was leaking. I ohmd out all other components and found them good. I installed the cap and tested the unit. The unit is working as designed. Call complete.

"Arrived to inspect no operation. I found the control non-responsive and further inspection revealed and visibly damaged area on the control. I tested all loads and found the drain pump and 1.7 ohms and the cause for the control failure. I removed and replaced the pump and then the control and tested. The unit operated as designed, no leaks observed during service."

"Arrived to inspect no heat. I found the unit could be heard attempting to heat and an internal short within the magnetron was causing a low frequency hum. I tested the capacitor and it was 0.95 uF, needing to be at least 0.91 and the diode tested correctly. I removed and replaced the magnetron and tested. Operational test good.

"Arrived to instal previously diagnosed and ordered part. I removed the failed shift actuator and installed the replacement. I recalibrated and then tested within manual and automatic modes and the unit operated as designed. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and brazed in the replacement compressor, dye drier and service port. I vacuumed the system down to 480 microns and then allowed it to sit for 15 minutes. Showing no loss of vacuum, I charged with the mfg prescribed 4.5 oz of refrigerant and tested. The unit cooled as designed. Operational test good, no leaks observed during service."

"Arrived on site to replace sump assembly from previous diagnosis. Replaced sump and motor, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to install water pressure regulator and hose kit from previous diagnosis. Installed regulator and hose kit. Unit working as designed. No leaks detected. Job complete.

Arrived on site to replace deli UI and LED control from previous diagnosis. Replaced parts and read statement to customer about on going issues with this model. If issues persists not confident any further repairs would correct issues as all electronic components have been replaced. No leaks detected. Job complete.

Arrived on site to replace heating element under special project. Replaced heating element test unit and unit test good job complete

Arrived on site to replace vent. Replaced vent test unit and unit still not working. Replaced control board and sumpAnd motor test unit and unit test good job complete.

Arrived on site to test unit for unit not draining. Test unit and found disposal still has plug installed. Removed plug test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed control, replaced control, tested unit light is now functioning properly, job complet"

"Arrived on site to test unit for black flacks on clothes after wash and bad smell, tested unit found no issues with unit components, customer has been washing unit with afresh, advised customer to wash unit with vinegar to help dissolve calcium buildup and smell,

"Arrived on site to test unit for no functioning properly,tested unit found clutch not disengaging causing cycles not to complete,

"Arrived on site to test unit for no cool, tested unit foundRC evaporator completely frozen over and evaporator fan not running, defrosted evaporator and found thermistor corroded and our of range, replaced parts tested unit, all components engaging

"Arrived on site to replace previously diagnosed dispenser motor and impeller, customer stated that ice maker is leaking, found leaking ice maker, replaced parts, tested unit, unit now running as designed, ice maker completed diagnostics cycle and filled with water

Arrived on site for a washing machine that is making clanking sounds during operation. Inspected unit and work area. The customer advised that he was not sure if this was normal not but was advised to just have it checked by whirlpool customer service. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. During the auto test the customer advised the sound he was hearing was when the latch was locking and unlocking. Did advise this is normal operation. Ran through multiple diagnostic testing and the unit is working as designed. Call complete.

Arrived on site for a refrigerator that is warming up in the refrigerator section and has frost buildup in the freezer. Inspected unit and work area. Confirmed customer complaint and remove the evaporator cover. Found the heater connectors disconnected. Found the issue is with the tension on the freezer evaporator harness causing an excess strain on those connector pieces when tied together. Went ahead and remove one of the zip ties holding some of the lines together to free up some extra line space. Reconnect the connectors and check resistance through the bimetal and the heater. Both are within range. Checked at the control board and found proper resistance. Advise the customer the issue was probably just with the heater being disconnected. Defrosted unit and the unit is not working as designed. Call complete.

Arrived on site to test unit for console not unlocking. Found bad console will need to replace console ; ordrng 1 W11297709 (Console)

"Arrived on site to test unit for FC not cooling and grinding noise. Customer showed video and verified coming from FC. Unit is working as designed at the moment. All functions testing good. Since all electronics have previously been replaced not confident any further repairs would hold. Would recommend dispenser UI, pantry UI, control, HV control, LED control, both Fc and RC evap harnesses with motor and thermistors. Need superiors to determine if moving forward with repairs would be logical. ; O-emld tckt"

"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and found it aggressively leaking from the valve. Upon trying to replace the valve I found the water at the wall even when in the off position was getting water, and that the valve at the wall was dripping. I also found the copper water line from the wall to dishwasher with significant corrosion. I informed the customer we will need to have the water at the wall looked at and the water line replaced prior to service. We will bring back the inlet hose and valve to install. Office to reschedule. ; O-emld tckt"

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated they were also hearing weird sounds and the UI was abnormally flashing. I was able to replicate this and the unit will need a new UI. I also found the condenser motor and evap motor abnormally pulsating indicating a bad main control. I gained access to the evap and found a ball of ice on the high side indicating a SS failure. Ordering a SS repair, UI, and main control to install. Will bring back other parts to check functionality after repair. Office to reschedule with a SS tech and 3+ hour. ; ordrng 1 W10839424 (UI) and 1 W10841139 (Compressor) and 1 876765 (Tube Kit) and 1 WP2306093 (Evap) and 1 WP2316878 (Pan Heater) and 1 HeatLoop (Heat Loop) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye Drier) and 1 SSTech&3+Hour (SS Tech & 3+ Hour)"

Arrived on site to test unit for unit leaking. Found unit leaking from inlet ordering inlet hose and drain pump ; ordrng 1 W10584470 (Inlet water) and 1 W10772907 (Tube vent) and 1 WPW10531320 (Drain pump)

"Arrived on site for not dispensing ice. Found threads on shaft motor stripped causing impeller to just spin,ordering motor,divider,spacer and impeller. ; ordrng 1 W11310391 (Motor) and 1 WPW10309864 (Divider) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the unit. Disassembled the unit and found the element had blown causing the spark. I did not have any elements on hand. Ordering the element in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WP3387747 (Element) and 1 279973 (Cut off)"

"Arrived on site to replace ice maker and diffuser, with all the information provided in uploaded pics per office the unit is still out of warranty, explained to customer but she is convinced it has warranty, advised her to call kB homes and office to resolve this issue before we attempt to make another trip here, office please review this; O-emld tckt"

"Arrived on site for a dryer with a knob not attaching to the unit. Upon further inspection I found the console physically broken where the temp switch is supposed to hold it in. I also found the knob broken to were it cannot stay on the switch. In order to repair the unit it will need a new console and knob ; ordrng 1 WE19M1505 (Console) and 1 WE1M660 (Knob)"

"Arrived to inspect continual produce freezing issues. I measured internal temps, FC 1F, RC 46F at center mass / 47 at top / 52 laying on bottom of chamber. I found the ice dispenser assembly has been leaking air and there were clear signs of ice and frost within the chute and bottom of the ice bin. The RC door gasket was torn at the bottom right corner and will require replacement and the door closer cams were worn and will require replacement at the same time. The unit has the older version drain tube with no air trap and should be modified. Tech GC only please. No leaks observed during service. No charge for service call, covered by warranty; ordrng 1 W10823377 (Ice Door Assy) and 1 4318165 (Door Cam Kit) and 1 2159083 (RC Door Gasket, BK) and 1 TechGCOnly (GCO Please)"

"Arrived on site to test unit for not keeping temp correctly tested unit found heating elements are good, found melted connection on convection heater and plastic shielding, bubbling up, removed connection and found it burnt up and brittle; ordrng 1 DG96-00321A (Wiring harness)"

"Arrived down for a washing machine that is not dancing through cycles. Inspected unit and work every up. Confirmed the customers complaint and ran the unit. Found the unit making a buzzing sound when trying to spend the basket but nothing moving. Did verify voltage going to the motor from the control. Ordering the motor, capacitor, and lower harness for the repair. Office wanted to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor) and 1 W11450611 (Lower harness)"

Arrived on site for a refrigerator that is leaking from the icemaker area. Inspected unit and work area. Found that the ice door gaskets were not sealing properly and moisture forming around the heater facia assembly. Checked voltage going to the heater during test 19. Found proper voltage. Ran through a harvest test and found the icemaker harvesting as designed with no leaks present. Filled the icemaker tray and did not notice any overflowing. Ordering the ice door and heater facia and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11268536 (Ice door) and 1 WPW10553630 (Fascia heater)

"Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Replaced sump assembly, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to replaced console from previous diagnosis. Replaced console, tested unit, unit now working as designed. No leaks detected.

"Arrived on site to replace previously diagnosed element and cutoff. Verified parts were needed. Replaced parts, tested unit, unit now working as designed.

Arrived onsite to install previously diagnosed parts. Replaced harness and power cord. Test unit and all burners and both ovens operate as designed. Job complete

Arrived on site for a refrigerator that has sealing issues. Inspected unit and work area. The customer advised that her freezer still didnt seem to be very strong and just wanted to have a checked. Did find the gasket fully seated around the cabinet with no leaks. Found no evidence of frosting inside the freezer. Advised to the customer to the unit is working and ceiling as designed. Call complete.

Arrived on site for a dishwasher that has water at the bottom of the dishwasher whenever they go to run it. Inspected unit and work area. The customer advised that the unit will drain but hes having standing water inside the dishwasher the next time he goes to wash his dishes. Check the drain hose installation and found that it was not looped higher than the garbage disposal and was running straight downhill from the garbage disposal into his dishwasher. Ran the unit through a test cycle and found the unit working as designed. I did advise the customer that the issue was with their drain hose extension being too short and going downhill from the garbage disposal leading to water siphoning into the dishwasher when they fill up their sink with water. The unit is working as designed. Call complete.

Arrived on site for a microwave that is not turning on the over the counter light. Inspected unit and work area. Tested the unit and found the light working as designed. The customer advised that her contractor had called this morning due to that issue and the fan is not running either. Did test operation on both fan and light multiple times with the unit working as designed. Did advise that they can power cycled the unit to try to see if theres an issue with the control getting hung up. The unit is working as designed. Call complete.

"Arrived on site to replace control and valves. Verified parts were needed. Replaced parts and found console now receiving proper voltage but not responding. Replaced console, tested unit, unit now working as designed. Advised customer to replace water hoses and replace cold valve in wall as it is leaking. Job complete."