Service History 458

Near Austin, TX 78747
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for burner not working. Test unit and found bad burner head. Replaced burner head and screw test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/13/2020
RANGE GE JGSS66SEL1SS Arrived on site to install previously previously diagnosed part. Removed failed part and replaced with new. Tested unit with no improvement. Tested and found issue is likely too high water column going to unit. Advised customer to have gas company check incoming water column. Customer stated he was not doing that and feels that is not the issue and wants second opinion from older tech. No gas leaks present at time of service. Also ordering gas manometer and gas detector.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SECOND OPINION ) and 1 SEENOTE (GAS MANOMETER ) and 1 SEENOTE (GAS DETECTOR ) and 1 WB13X25500 (range igniter glowba) and 1 WB21X33225 (VALVE/REGULATOR ) and 1 WB34X28689 (deflector)
Near Austin, TX 78702
Jacob
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Near , TX 78612
Andy
Job Details: 08/13/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site for range not heating properly. Performed temperature test and watched high and low swing cycles and found average temperature to be at 353° called tech line and spoke with Jk (SR# 7728538182) and made aware of stated issue and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78748
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no water or ice. Tested dispenser no water or dispenser motor powering on,ran diagnostics paddles passed diagnosed a defective main control. Installed a new main control,powered unit on ran diagnostics,ice dumped,icemaker filled with water tested water dispenser unit working as designed"
Near Georgetown, TX 78628
Tyler
Job Details: 08/13/2020
DRYER WHIRLPOOL MED6230HC0 Arrived on site for dryer that was giving an F3E2 error code. After running diagnostics I cannot find any other issues with the dryer itself it was heating fine so I replace the moisture sensor electrodes as well as the main harness to those moisture sensors and tested the unit on a regular cycle that the customer had stated the occurrence that happened on and after running the cycle for 15 minutes I could not find any other issues unit is not working as designed call complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
DRYER WHIRLPOOL MEDB855DC4 "Arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit begins to make a squeaking noise after it’s been running for a little while. I could not get the unit to duplicate the noise. I disassembled the unit and found the drive belt fraying and the roller axles gunked up and the rollers not rolling smoothly. I removed and replaced the rollers, cleaned the axles, removed and replaced the tension pulley and cleaned its axle and replaced the belt. Cleaned the lint from the unit, reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Austin, TX 78723
Scott
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for dead microwave . Found cavity thermostat blown due to wave guide failure ., job complete ."
Near Round Rock, TX 78681
Tyler
Job Details: 08/13/2020
OVEN THERMADOR POD301LW/01 Arrived on site for oven needing a new ui for previous error code. Customer stated unit has worked well with no errors or issues since first initial trip. After installing new ui I reset and tested unit to insure functionality.unit working as designed call complete
Near Buda, TX 78610
Robert
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for frost forming. Tested unit was unsuccessful trying to reproduce issue. Customer also stated ice won’t dispense sometimes. If we need to return, recommend auger and ice bin. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 08/13/2020
WASHER MAYTAG MVWB835DC3 "Arrived on site to install previously diagnosed gearcase, rotor, stator, spaner nut and wash plate. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78739
Brandon
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for customer complaint of unit tripping the breaker, I tested the compressor, compressor tested good, I unplugged the compressor unit still tripping breaker, I found internal wiring issu
Near Austin, TX 78745
Jacob
Job Details: 08/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit not draining water. Tested unit. Found that the drain motor was not working. Replaced drain motor. Tested unit. Unit working as designed. No leaks at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
RANGE WHIRLPOOL WFC310S0EW3 "Arrived on site to inspect range oven and control not working. Upon further inspection, I tested voltage at the outlet and got 245V. Tested voltage at the terminal block and got 245V from L1 to L2, 245V from L2 to N and 0V from L1 to N when I should’ve gotten 122-123V from L1 to N and L2 to N. Tested voltage at the control as well and got the same readings. I advised the customer that the issue is not with the unit but with the electrical in the home. I recommended they contact an electrician to take a look at the wiring for the range and the breaker. No repairs needed at this time. Unit left unplugged for safety, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site for microwave door having a gap. I inspected the unit and work area. I found the microwave door outer panel was not installed properly. I removed the outer panel and reinstalled air correctly. The door now closes properly and the unit works as designed.
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8540BW1 "Arrived in site to install previous diagnosed parts. I gained access to the tub and replaced it new. I reinstalled all the components. I put the unit into diagnostics mode and ran a test cycle and monitored for leaks. I found the washer leaking from the bearing shaft in the tub. I am ordering a new tub, and the office will reschedule when we have an eta on the part. ; ordrng 1 W10381078 (outer tub)"
Near Cedar Park, TX 78613
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher rack adjuster broke. I replaced the adjuster kit and the customer notified me of the dispenser clip had also fallen off. As I was reinstalling the clip it broke in half. I will need to order a dispenser clip. Dispenser clip (W10919676) Returning tech watch video on clip installation for quick repair. ; ordrng 1 W10919676 (clip)
Near Austin, TX 78730
David
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site to diagnose refrigerator that is not making ice. Performed diagnostic and checked icemaker. Found ice stuck in mold not allowing it to cycle. Found service pointer W10796674A which describes symptom. Replaced icemaker with updated model. All is now working as designed. Call complete.
Near Austin, TX 78741
Jacob
Job Details: 08/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit having dog leash stuck under wash plate. Saw dog leash stuck under wash plate. Removed leash. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for ice maker not working. I inspected the unit and work area. I put the unit into diagnostics and found all fans working. I put the unit through test 56 and found error e5. I tested icemaker harvest and fill both work properly. I inspected the freezer and found no ice build up on the evap cover. I’m did a temp test in the freezer and found it staying at 13 degrees after it went through a short defrost. I gained access to the evaporator and found it blocked I with ice. I found the unit going through a partial defrost I am ordering a UI control W11387386, evap harnes W11032800. ; ordrng 1 W11032800 (motor-evap) and 1 W11387386 (UI CONTROL )"
Near Cedar Park, TX 78613
David S
Job Details: 08/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previous diagnosed part. I installed the new control and inspected the wiring. I plugged the unit on and showed voltage to the control. I tested the UI and found it not responsive. I tested voltage to the UI and found good voltage to the UI. I gained access to the inside of the dryer cabinet and tested all fuses, thermostats, and the element. All checked good. I am ordering a UI, I am also ordering another control, and motor just Incase, I am also returning with the element thermal fuse and thermostat just Incase.; ordrng 1 W11026442 (console) and 1 W11126010 (motor-drve) and 1 W11133021 (cntrl-elec)"
Near Austin, TX 78749
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for cooling compliant. Temp settings set to 0 and 36 actual temps reading 38-40° and +5 ran diagnostics all test passed,all thermistors passed,replaced main control and ui control."
Near Austin, TX 78728
David
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 "Arrived on site to diagnose one microwave that had power but was not Heating. Tested unit and could hear very loud buzzing coming from magnetron. Replaced cap mag and diode and retested. Unit buzzed and then blew fuse and powered off. Checked all connections and they are good. Replaced fuse and it popped again when running. Reordering Hv system parts, as well as additional fuses, transformer and fan.; ordrng 3 W10138793 (fuse)s and 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11441128 (FAN MOTOR)"
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and set washer into a diagnostic cycle and found it is dripping behind the front panel found small holes left of center on Bellow , took one picture. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to replace tubing and orifices. Replaced both parts test unit for leaks no leaks present at this time job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived o site for dishwasher still not filling. Upon further inspection I found that part of the float switch assembly had fallen out of place. One out of two little trap doors on the float switch mounting assembly had not properly locked in place last time and caused pivot pin to fall out and not allow switch to activate. I reassembled unit and tested it. Everything is still functioning 100% as designed
Near Austin, TX 78759
David S
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on site for washer leaking from dispenser. I inspected the unit and work area.i found the dispenser completely clogged with powder detergent. I cleared the detergent out and ran a test cycle. The unit operated as designed no water leaks detected. I spoke to the customer about no using the powder detergent as it will clog the dispenser and make it leak again. I recommend using either liquid or pods. I spoke to the customer about the load and go feature for the unit and how they can preload liquid detergent into the container in the bottom drawer. Job complete.
Near Spicewood, TX 78669
Leonardo
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to replace board. Replaced board test unit and unit test good job complete
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
REFRIGERATOR AMANA ASD2575BRW00 Arrived onsite for unit not making ice. Tested unit. Found that valve was not allowing water to fully fill up ice maker. And ice maker was not rotating. Replaced both valve and ice maker. Told customer that Ice may take a while to be made. No leaks at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRT511SZDB00 Arrived on site and tested operation. Found items in freezer frozen and fresh food cold. Tested temps and found unit set at its coldest setting and the freezer is at -6 degrees and fresh food at 31 degrees when checking product temps with thermal probe. Compressor warm but not hot and drier is ambient temperature to garage. Unit is in garage which adds to the temperature of compressor while running. All fans operating properly and unit cooling properly. I did find ice build up on evaporator cover indicating previous defrost issue that may have been caused by a failing defrost controller and unplugging unit during previous visit reset the controller. Unit will need new defrost control to repair. Office to schedule return services due to unit in garage and will require first call of the day; ordrng 1 WPW10352689 (cntrl-elec)
Near Austin, TX 78717
Kayman
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for cooktop with FR burner not igniting. Upon inspection I found the FR burner intermittently not igniting. I removed the cooktop and replaced the module and that ignitor for FR burner. I was still getting intermittent failure. I traced the wire to the knob stem and switch. I found the plastic fork that connects to the stem was slightly off the groove. I placed the fork correctly and the unit ignites every time now. In the event of call back requesting to return with manifold assembly which includes switches and harness. (W10594396). Job complete.
Near Round Rock, TX 78664
Paul
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived onsite for a refrigerator with a door gasket coming off. I found the door gasket in good shape but the door foam has swelled causing the gasket to bind against the chassis and pull out when the door is closed. The door needs to be replaced. Ordering LW10912374 dor-fip. .; ordrng 1 LW10912374 (dor-fip)
Near Cedar Creek, TX 78612
Andy
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Near Austin, TX 78745
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived on site for water leaking. Forced water fill on icemaker found water leaking by valve,removed cover found damaged line entering valve,repaired water line,reinstalled line to valve,tested valve no leaks,ran icemaker through a cycle water filled icemaker no leaks"
Near Liberty Hill, TX 78642
Tyler
Job Details: 08/13/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site for oven that need a new consul and was not properly connect to Wi-Fi. After installing a new consul and resetting the oven to its factory settings I was able to run the oven but there were some difficulties with the user interface not being able to connect Wi-Fi properly and allowing certain features in the oven to work and I instructed the customer to call whirlpool and I left them a brochure with whirlpools Wi-Fi team number on it as well as the SA ID number that way whirlpool can remotely connect and figure out how to resolve the connection issue with the Wi-Fi in the oven. Call complete
Near Austin, TX 78728
David
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to follow up on control locked in cycle. Replaced control and retested. Found control was bad, and unit is now working as designed with new control. Tested a quick wash and previous symptoms are now gone. No water leaks found. Call complete."
Near Austin, TX 78749
Richard
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer with an LF error . Ran diagnostics and found error code F8 E1 for a long fill. Tested water valves and valves tested good. Ran a normal load and washer tested good and filled with water. Reset washer . Retested washer and found no issues with the washer and no leaks detected. Complete.
Near Austin, TX 78753
Scott
Job Details: 08/13/2020
OVEN AMANA AER6303MFS1 Arrived on site for both right side and left rear elements not heating . Found rib ion element burned on all 3 . Replaced both right side . Will need to order 6” on left side to complete repair . Call to set return .; ordrng 1 WP8273994 (elmnt-surf)
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and inspected washer and found pin is turned off on the normal cycle, explained to customer cycle button should be examined for correct settings before each cycle is selected. No water leaks detected at time of service, job complete"
Near Austin, TX 78744
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for no cool in fresh food. Found ice blocking return vent preventing air to circulate to fresh food. Removed ice blockage in return vent and diffuser,added sealer between liner gaps. Powered unit on good air flow entering fresh food compartment"
Near Austin, TX 78753
Paul
Job Details: 08/13/2020
REFRIGERATOR AMANA ASI2175GRS04 Arrived onsite for a refrigerator that the pressures are not equalizing when the system is charged. I found the low side still in a 20 psi vacuum since the previous technician was here. I unsolder the drier from the drain heater tube and pinched it off then soldered it shut. I attempted to do a sweep charge from the drier to the evaporator and only .10 oz’s of refrigerant would enter the system. I started unsoldering the capillary tube at the evaporator and the system started equalizing but as soon as the capillary tube was removed and the evaporator cooled it stopped staying in a 5 psi vacuum. I replaced the evaporator and installed a new dye drier. I vacuumed the system and it a held a 30 psi vacuum. I charged the unit with 5.3 oz’s of R134A. I tested the unit and had a good frost pattern and good pressures. The unit is working as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 08/13/2020
OVEN KITCHENAID KEBS277BSS Arrived onsite for the lower oven not heating properly. During testing found that the panel control and main control are not working correctly.
Near Austin, TX 78739
Richard
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar light intermittently turning on and off even with all doors closed. During testing found that the Pantry UI is causing the issue. Took the pantry UI out and saw the harness to the drawer is damaged. Will need to replace UI pantry and harness. Drawer assembly. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10815674 (dor-fip ss) and 1 W11294518 (BRACKET LEFT HAND) and 1 WPW10677119 (cntrl-elec)
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator making hammer noise when dispensing water and dispensing dirty water and middle freezer drawer front plate fell off. Customer stated they were recently on a boil water advisory performed diagnostics and tested water dispenser. Found after customer replacing water filter did not flush water. Flushed water until clear and put middle freezer drawer front plate back on. Tested drawer and dispenser all tested good. No water leaks detected during service.
Near Driftwood, TX 78619
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, found clog in extension, I replaced extension, defrosted drain line, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed. I placed the unit back into diagnostics and manually tested agitate and spin and the unit operated as designed. I tilted the unit back and inspected the components underneath. I found a small amount of gearcase oil on the side panels but wasn’t sure if it was from previous repairs. I removed the rotor and found gearcase oil on the underside of the rotor, which was replaced at the previous service call. I contacted techline and spoke to Austin and advised of the complaint and my findings. Austin advised that there are no reports of the gearcase (service pointers) and recommended replacing the gearcase again. Provided file #7728537003. I advised the customer of my findings and tech lines recommendations. I am ordering the gearcase and CNOTE-AUTHORIZATION
Near Austin, TX 78737
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for oven over heating. Test unit and found unit over 10 degrees. Calibrated oven test unit and unit test good job complete.
Near Lakeway, TX 78738
Richard
Job Details: 08/13/2020
VENTHOOD WHIRLPOOL KVWB406DSS Arrived onsite for the vent making a noise on level 2 operation. During testing found that blower motor is vibrating a lot on level 2 and vibrates a little on level 1. Looked inside the blower housing with flash light and blower wheel looks like it’s wobbly. Will need to replace blower motor. Office to schedule ; ordrng 1 W11244048 (motor-fan)
Near Kyle, TX 78640
Robert
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site to test unit for error codes. Tested unit found F0E3(overload), F2E2(water temp), F3E1(pressure) and F9E1(long drain). Found pressure sensor not reading properly. Need to replace control board. Model number on file was incorrect so we were sent with wrong part. Updated correct model number WTW8500DC3. ; ordrng 1 W11095627 (cntrl-elec)"
Near New Braunfels, TX 78130
Robert
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF535SWHZ04 "Arrived on site to test unit for thawing. Tested unit found slides were jamming preventing door from being shut all the way. Replaced slides. Tested unit, unit works good. Job complete."
Near Buda, TX 78610
Robert
Job Details: 08/13/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site to replace gearcase, actuator, washplate, and drive pulley from previous diagnosis. Replaced gearcase, actuator, wash plate, and drive pulley. Tested unit, new gear case is damaged causing same issues. Office to reschedule. ; ordrng 1 W11035751 (gearcase)"
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for unit not possibly operating correctly. Was there with customer while unit was washing. Customer says there is nothing wrong with the unit after all. But did not have an update to if the washer was fixed the first time. Unit is working as designed. Customer was unsure of certain noises. Let here know that certain noises were normal. No issues at this time. Job complete
Near Austin, TX 78759
Scott
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSRY25CRMS00 "Arrived on site for unit not cooling either section . Found compressor locked up . Ordering compressor,evap ,UI drier ,service port .weigh 2 hrs . Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRYER and 1 W10309994 (compressor) and 1 WEIGH2HRS and 1 WP2188823 (evaporator)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect oven for not heating correctly, upon inspection found the F3 error, switched out sensor and tested, no issues. Complete"
Near Austin, TX 78759
David
Job Details: 08/13/2020
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to diagnose range with noise coming from it. Turned in u it and can hear convection assembly banging in the cover, bearings failing. Ordering new convert assembly. Ordering convect Assy. . ; ordrng 1 W11414552 (CONVECT ASSEMBLY)"
Near Austin, TX 78728
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon inspection I found the dispenser leaking on the inside of the door due to a couple of the securing screws being loose allowing water to get past the gasket. I reinstalled the dispenser and made sure all screws were tight. The unit is now operating as designed and no leaks were observed while the outer panel for the door was removed. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH31017AB1 Arrived on site to test unit for door broken. Found broken door and broken turntable
Near Salado, TX 76571
Tyler
Job Details: 08/13/2020
OVEN GE JT3000EJ3ES "Arrived on site for oven giving f96 error (issue with exhaust fan motor, wiring, etc) I found after running diagnostics that the fan motor was still not operating correctly even though it received full power. Replaced motor and fan board and watched unit preheat to 350 degrees. Unit is functioning as designed. Call complete"
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to install previously diagnosed and ordered parts. Due to the control failure and unit has no mounting screws/grommets, I removed and replaced the main control and installed new screws and grommets. Test3d the unit and it is operating as designed. Job completed."
Near Smithville, TX 78957
Andy
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for Freezer not cooling. Found compressor and evaporator fan running. Checked amp draw and found 0.88 checked evaporator and found no frost pattern. Did SS pre check. Unit will need SS repair. Also customer pointed out ding on door. Contacted office and cosmetic is covered. Also found can not turn unit off at control. Will need new control as well. Ordering needed parts. Office to schedule return trip. 2 hour job. Please make first job of day if possible as unit is in garage. No water leaks present at time of service.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (FIRST CALL ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10746789 (dor-fmd) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W11293202 (CONTROL ) and 1 WPW10143759 (dryer)
Near Georgetown, TX 78628
Tyler
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to install stainless steel door on refrigerator after installation of the door I tested the unit out to make sure it open and shut and seal properly. Everything is working as designed call complete
Near Austin, TX 78731
Luis
Job Details: 08/13/2020
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for no ice. Ran diagnostics frost forming on evaporator plate unit passed water and pump tests,found connection on control box broken unit will need control box and harness.; ordrng 1 W10139121 (HARNESS) and 1 W10139127 (CONTROL BOX)"
Near Andice, TX 78628
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BS Arrived on site for range not igniting. Performed diagnostics and tested operation. Found no gas getting to unit. Checked for hot water out of kitchen sink faucet and found no hot water. Visually inspected hot water heater fan on gas. Checked gas meter on outside of home and found in off position (see SD-Pic). Contacted builder and informed of issue.
Near Bastrop, TX 78602
James
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF535SWHZ01 "Arrived on site and tested operation. Found relay tripping on start device. Ohmed compressor and found winding good. Compressor piston locked up causing failure. Installed new compressor, drier and stub. Charged system with 4.5oz 134a and tested operation. Unit beginning to cool. Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave that has a light bulb out. Inspected unit and work area. Advised customer that I would need to charge him for the lightbulb but the rest of the service would be covered by warranty. Replaced light bulb and unit began to light. All other functions of the unit are operable. Unit is working as designed.Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator no cool in both sections. Upon arrival I found both condenser and evap fan motor running but I could not hear the compressor. I put the unit into diagnostics and ran test 4 to activate compressor. The test showed the compressor was on but it was not. I replaced the start device and main control and plugged in the unit. The compressor kicked on. I checked amp draw at start and got a reading within factory standard for this unit. I sat with the compressor for 30 mins to see if it would start cooling. I found the discharge line extremely hot and the suction line getting hot as well. The unit would show no frost pattern in the 30 mins I was here. This unit will need a sealed system repair. Ordering compressor (W11209866) evaporator (WPW10313899) drier (WPW10143759) coupler (W10913906) requesting SS tech and 2 to 3 hours for repair. Customer would like to speak with manufacturer about options. ; ordrng 1 W10913906 (coupler)
Near Austin, TX 78751
Jacob
Job Details: 08/13/2020
RANGE MAYTAG MGR8775AS0 Arrived onsite to change igniter and burner head. Upon service. Could not complete work. Screws would not easily come out to change igniter. Ordered holder-oraface. Rescheduled with customer. ; ordrng 1 WPW10347410 (holder-orf)
Near Waco, TX 76710
Jonathan
Job Details: 08/13/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site for ice machine that is running hot and is dripping around the icemaker. Inspected unit and work area. Customer advised that the unit seem to be running really hot for a couple days and they took the back cover off and ever since it’s been running fine. He was curious about the water that drips at the front right hand corner of the ice maker inside the unit. Advised that that is normal due to the ice sheet melting on the grid cutter and that the grid cutter leans down to allow the ice sheet to slid onto it. Unit is working as designed.Went over user care guide and call complete.
Near Temple, TX 76502
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE535S0JS0 Arrived on site for range that would heat the oven but would not heat up the cooktop. Inspected unit and work area. Removed cover for terminal block and found an L1 wire detached from the terminal block and the terminal block blown due to a grounding situation from the wire harness. Replaced terminal block and reconnected o ring connector onto harness. Tested unit and unit is working as designed. Call complete
Near Johnson City, TX 78636
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site for customer complaint of UI console not working and ice maker not working, found failed control and evap motor, I replaced control and evap motor. Found power getting to ice maker, instructed customer to give it 24 hours to produce ice.
Near Pflugerville, TX 78660
Paul
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for a refrigerator not producing ice. I found the FC temp and found it at 8 degrees and the unit was in a defrost. I ran the harvest test and the unit completed the cycle and worked as designed but no ice came out of the ice maker. I ran the fill test and the mold filled properly. I checked the ice box fan and found it working as designed. I checked all thermistors from the control and all passed. I tested the resistance of the ice maker thermistor from the control after the ice maker mold was at 32 degrees and found it reading 13.5K ohms which is way out of range. I changed the ice maker. Call complete.
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, Custer advised that water is leaking from underneath the unit. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed the back panel to inspect the drain pump and hoses and found the drain hose from the pump to back panel has a small pin hole in it and is leaking/spraying when the drain pump turns on. I advised the customer of my findings. I am ordering the drain hose and scheduled return service. Unit left unplugged and water source shut off for safety. ; ordrng 1 W11316671 (hose)"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCE77US0HS00 "Arrived on site to inspect cooktop for not turning off indicator lights, upon inspection found the front right switch not working correctly, replaced switch and light shut off. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for icemaker that what is it dispensing properly after further inspection I cannot find any error codes and diagnostics and I could not see any signs of the dispenser or auger motor not working properly after taking apart the icemaker I found that the water valve has slowly been leaking water overtime into the trap of the icemaker causing it to overfill in form ice around the spiral arm in the ice bucket after clearing out all the ice I retest the unit and it is functioning as designed I was able to reschedule the customer to return and install the water valve; ordrng 1 W11043013 (valve)"
Near Blanco, TX 78606
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSRG25FVMS02 "Arrived on site for customer complaint of freezer leaking, found clogged drain line, I removed clog, unit tested good."
Near Waco, TX 76712
Jonathan
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for a microwave that is intermittently not displaying anything on the user interface. Inspected unit and work area. Customer advised that intermittently it won’t show the time or a microwave cycle but that they are able to use the unit even if the display is not working. I called tech line and spoke to Scott SR# 7728539927. He advised that based on their issue, the problem would be with the display. When looking at the diagram, he was unsure if the control panel came with the PCBA UI. He advised to replace both to ensure proper repair. Ordering parts and will return ; ordrng 1 W11184551 (panl-cntrl) and 1 W11333816 (PCBA UI )"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, replaced harness and checked for functions, no problems found. Spin achieved.
Near Robinson, TX 76706
Jonathan
Job Details: 08/13/2020
WASHER MAYTAG MVWB850YW0 "Arrived on site for washing machine that will complete a cycle. Inspected and work area. Customer advised that the unit would not go through a spin and was throwing an off balance code every single time she ran a cycle. Please do an in-service diagnostics and found no stored error codes. Ran unit through an auto test and found unit bearings had gone out on the unit as well as the suspension. When pulling the unit apart basket would not come loose from tub as well as the shaft. Ordering outer tub, basket, filter, driveshaft, and several other parts to complete repair. . ; ordrng 1 280146 (rotor) and 1 RESEARCH (DUAL FILTER FOR TUB) and 1 RESEARCH (DRIVE MOTOR SHIELD OR BUFFER TUBE) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of broken freezer bin, the bin received was not the correct part, ordering bin, upper. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10493169 (bin-freezr)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the unit door falling apart, I removed and replaced the door and tested the unit. Unit is operating as designed. Customer didn’t have the unit connected to WiFi before repairs. I left the instructions on how to connect if they decide to connect it. Job completed."
Near Wimberley, TX 78676
Luis
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 "Arrived on site for cooling complaint. Freezer not freezing,attempted to remove fresh food evaporator cover,found evaporator frozen over,unable to remove styrofoam cover without damaging cover,checked freezer section no traces of dye found. Called tech support per tech support due to evaporator frozen over unit will not freezer ordering fresh food thermistor. ordrng 1 W10565852 (HARNESS) and 1 W10667607 (TEMP THERMISTOR )"
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace previous diagnosed parts. Pulled out and unplugged unit. Removed ice maker and tested heater wire tested within range replaced ice maker. Removed and replaced front panel UI. Plugged unit in ran diagnostics mode test 96 and 97 all tested good. Put unit back in place. No leaks detected during service.
Near Temple, TX 76504
Jonathan
Job Details: 08/13/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer that still having issues completing a cycle. Inspected unit and work area. Customer had unit on the other side of the room from the water connections due to ongoing issues and having a second appliance. Moved unit over to the wall and tested unit. Found unit not able to reach and sustain our p.m.. Place unit in service diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (basket unable to reach target RPM) error codes. Sponge basket by hand and basket spun freely. Went to replace the motor and capacitor and found the motor broken inside the box. Ordering new drive motor in office will need to reschedule customer due to drive motor being out of stock.; ordrng 1 W10885487 (motor-drve)
Near Smithville, TX 78957
Andy
Job Details: 08/13/2020
WASHER GE GUD27ESPM1DG Arrived on site for washer dryer combo dryer not working. Tested and inspected unit and found failed motor. Ordering needed part as well as other parts in case needed. 2 man job. 2 hour job. Office to schedule return trip.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 WE03X27285 (motor plate nv) and 1 WE16X20393 (blower wheel ctr) and 1 WE3M33 (shaft & bracket ass') and 1 WE49X27320 (kit motor drive and) and 1 WH12X27299 (capacitor)
Near Lakeway, TX 78734
Leonardo
Job Details: 08/13/2020
OVEN KITCHENAID KEHC309JSS05
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/13/2020
FREEZER MAYTAG MZF34X18FW00 "Arrived on site for customer complaint of u it not cooling past 23 degrees, found evaporator covered in ice, found defrost issue, I tested heater in diagnostic mode, heater circuit is good, found failed thermistor and control. I replaced control and thermistor, as well as defrosting evaporator with steamer, unit tested good.
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
VENTHOOD WHIRLPOOL UXT4030ADS2 "Arrived on site and inspected vent hood and found motor harness is disconnected, after resetting found hood doesn’t have an exterior vent and airflow goes back into apartment. Hood is only in place to act as a cooking light, job complete"
Near Georgetown, TX 78628
Al
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect French door refrigerator freezer door issues.Confirmed the complaint and found the bottom left plastic hinge was sticking out.I removed all screws from the door and reinstalled it properly.Employees notified of repair.Job complete.Not hooked up to water.
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
DRYER WHIRLPOOL WETLV27HW1
Near Austin, TX 78703
Jacob
Job Details: 08/11/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onsite to replace parts ordered. Replaced sensor and control board. Upon further inspection. Found that compressor line was broken. Took picture of broken line. Office to reschedule. CS to inspect.; ordrng 1 W11095574 (base)
Near Austin, TX 78703
Scott
Job Details: 08/11/2020
DRYER WHIRLPOOL WHD3090GW0
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker iced up. Upon further inspection, the customer provided some photos of the issue and what I’m seeing is the ice maker is leaking water into the bin and ice is building up under the ice bin ad at the mouth of the ice maker tray. I placed the unit in diagnostics and tested in test #56 and the ice maker showed no error codes. I checked the tray and found ice at the very tip of the ice tray mouth. I removed the ice maker housing and cleared the tray of ice/water and reinstalled it. Tested the IM fill tube and it dispensed water into the tray for approximately 7 seconds. I contacted techline and spoke to TJ and advised of the complaint and my findings. TJ advised to replace the ice maker, dual valve, ice chute plate and separator. He advised all info is being placed on file number and provided file #7728107437. I am ordering the ice maker and dual valve and CNOTE-LSO PER CUSTOMER REQUEST AND CNOTE-AFTERNO
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found error code E5. Inspected freezer for ice build and it is good. No ice build up. Checked ice box fan and it tested good. Checked ice bin thermistor and it checked good. Checked temperature inside ice maker compartment and I got 16 degrees. Ice maker tested good during the harvest test and it filled with water. Found that during installation of the new ice maker refrigerator was not turned off. So unplugged the refrigerator to reset the controls and ice maker. Advised customer to monitor the production of the ice maker by doing a reset may fix the issue. Also during testing found that the damper control in the refrigerator was really noisy and not working properly. Will need to replace damper control. Also ordering ice maker parts just in case the resetting of the controls didn’t fix the issue. Ordering parts and office to schedule ; ordrng 1 W10646867 (vent) an
Near Austin, TX 78734
Brandon
Job Details: 08/11/2020
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of fan switch broken, found failed switch. I replaced switch, unit tested good
Near Austin, TX 78701
Jacob
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived onsite for unit leaking. Tested unit. Found no leaks present, unit working as designed. No issues at this time. Job complete"
Near Buda, TX 78610
Jacob
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived onsite for unit possibly having ventilation issue. Checked unit. Found that unit is working as designed. Unit does not have the traditional box vent. Unit is a re-circulating vent less setup for the air to escape near the top of the door. No issues at this time. Job complete.
Near Austin, TX 78721
Scott
Job Details: 08/11/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived on site ,replaced lid . Ran diagnostics all checked normal . Ran a normal load of clothes . Around thr 25 min mark , unit drained and tried to spin . Got lock erro again .
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/11/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher having oder and not dispensing rinse aid. Tested outlet and junction box for correct polarity voltage. Performed diagnostics mode and monitored cycle. Called Whirlpool tech support and spoke with Bryan. He stated on this model that rinse aid container could stay full up to 6 months. Measured incoming water temperature at faucet at 114°. Found suds at end test CCU were rinse aid was dispensed in test mode. All operations tested good, no water leaks detected durning service. (Sr# 77278659). Spoke with customer on running cleaner Affresh through unit new a month."
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
VENTHOOD WHIRLPOOL UXT4030ADS2 "Arrived on site and inspected vent hood and found power is missing, after correcting power found motor is running and light is on properly. Vent hood does not have a vent to the exterior and is going back into the apartment this is the current installation and cannot be changed. Job complete"