We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Lago Vista, TX 78645
David S
Job Details: 04/27/2022
Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I tested the oven and cooktop. I found both working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Austin, TX 78746
Matthew
Job Details: 04/27/2022
Arrived onsite fan not connected. Upon arrival inspected unit. Found fan motor not connected. Inspected area and space and found area not plumbed correctly for unit to fit properly. Explained to customer and showed that previous down draft setup is not compatible with current range. Will need plumber and electrician to resolve issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Crawford, TX 76638
Jonathan M
Job Details: 04/27/2022
"Arrived on site or a refrigerator thats not making ice. Inspected unit and work area. Confirm the customers complaint and ran the interthrough diagnostics. Found all tests pass except for the icemaker error codes. Found an error message of an E5 indicating a failed icemaker thermistor. Tested the unit in a manual harvest and the unit ran as designed. Attempted to fill the icemaker and found the fill tube frozen. Check the fill tube by running the fill tube test and service test 19 and found the fill tube heater kick on and thaw the frozen fill tube. Tested the ice maker fill again and found the ice maker filling.
We serviced a
WHIRLPOOL UNKNOWN
Model XHPC155YC0
Near Austin, TX 78746
Matthew
Job Details: 04/27/2022
Arrived onsite to replace previously diagnosed parts. Replaced left and right side rails. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76708
Jonathan M
Job Details: 04/27/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS0
Near Buda, TX 78610
Kevin
Job Details: 04/27/2022
"Arrived on site and inspected range, found heating element is burnt out, took pictures sent multiple pictures and video to KB/service management. Heating element will need to be replaced, Will also bring back fuse just in case. ; ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Fuse)"
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBB
Near Georgetown, TX 78633
David Z
Job Details: 04/27/2022
Arrived on site to diagnose refrigerator having issues with door closing. Customer advised me they resolved the issue and no longer needed service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for not powering on, found power supply good, terminal lock good, found voltage to UI from main control fluctuating. Ordering main control and UI to be changed at the same time. ; ordrng 1 W10919207 (UI) and 1 W11537223 (Contol) and 1 Cnote (Auth/office to reschedule)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Austin, TX 78746
Matthew
Job Details: 04/27/2022
Arrived onsite to replace previously diagnosed parts. Replaced door panel and hinge. Tested unit and unit is no longer rubbing on front panel. Customer tested and is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 04/27/2022
"Arrived on site for ice build up on packages. Checked freezer door seal good,gasket even all around freezer door,found gaskets on left side fresh food door not sealing to liner wall allowing warm air to enter from fresh food compartment to freezer sections,adjusted gaskets from ice room vents to allow proper seal,ran diagnostics all test passed."
We serviced a
GE REFRIGERATOR
Model GSL25JFTABS
Near Austin, TX 78738
Luis
Job Details: 04/27/2022
"Arrived on site for no cool. Found evaporator heavily incased in ice,removed cover,ohmed heater failed diagnosed a burned out heater,replaced defrost heater,customer will defrost unit."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Luis
Job Details: 04/27/2022
"Arrived on site for no ice issues. Ran diagnostics no power to valve during fill,unit passed all other test,replaced defective recirculating pump,ran diagnostics good water flow."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details: 04/27/2022
"Arrived on site for no ice. Found warped icemaker tray and frozen fill tube,replaced icemaker ran diagnostics defrosted fill tube,ran icemaker test passed,ran fill test passed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78738
Luis
Job Details: 04/27/2022
Arrived on site for led issues. Per service pointer replaced all the led modules with correct new led modules per service pointer. Autho S84638
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Lou
Job Details: 04/27/2022
"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Andice, TX 78628
Lou
Job Details: 04/27/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on (F4E3). Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Lou
Job Details: 04/27/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Tested the door and it is sealing properly. Customer advised the ice maker does not make ice. I tested and it failed.I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service and ordering another ice maker cover and office to schedule as a drop off part. ; ordrng 1 W10884722D2C (Ice maker cover)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Leander, TX 78641
Lou
Job Details: 04/27/2022
"Arrived on site to inspect chest freezer not locking. Upon further inspection, I locked the door and when I pulled up on the door, it came open. I found where the lock hook is slipping from the handle and allowing it to open (photo). I am ordering the handle, lock, cover, hook and key and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W10852738 (Handle) and 1 W10664016 (Door lock) and 1 W10711162 (Cover) and 1 W10714897 (Hook) and 1 W10838052 (Key)"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Round Rock, TX 78681
Kimo
Job Details: 04/27/2022
Arrived onsite for refrigerator building up ice/frost on the top right side of freezer. Upon inspection I found that the unit was not leveled and the door gasket was not sealing properly see pix. I leveled unit and adjusted gasket till it sealed up after I cleared the freezer of ice/frost. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 04/27/2022
Arrived onsite to install new lower harness. Upon arrival I installed new harness and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HZ1
Near Volente, TX 78641
Kimo
Job Details: 04/27/2022
Arrived onsite to install new console. Upon arrival I found console broken. I replace it and tested unit and found unit operating as designed. Customer did provide POP see pix. Also found console end caps damaged as well but I did not know if they where cover so I left them be. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78746
Justin
Job Details: 04/27/2022
"Arrived on site for a dishwasher not washing well. Upon arrival the customer stated that the bottom dishes are washing, but the top are still completely dirty. Upon further inspection I found a bunch of glass in the sump area and below the filter. There was also significant grime build up. I ran a diagnostics cycle and could tell the water was running weak. I installed the new sump and motor and then tested the unit. The unit is now working as designed. No leaks present at the time of service
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Justin
Job Details: 04/27/2022
"Arrived on site for a washing machine shaking badly. Upon further inspection I found the front right foot all the way extended while all other three were all the way down. This was allowing the unit to tilt back and forth. I leveled the feet and then tested the unit. I put it into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I also found the unit on the second floor with a drain pan under it. However, the drain pan was disconnected and broken. I informed the customer of this and if it leaks then the water will go everywhere. Call complete."
We serviced a
KENMORE DRYER
Model 110.6513241
Near San Marcos, TX 78666
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for no spin, tested unit found broken door switch and broken belt; ordrng 1 341241 (Belt)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW03
Near San Marcos, TX 78666
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for low ice production, tested unit found ice make getting stuck mid cycle, will need ice maker to fix issue, ordering part office to reschedule ; ordrng 1 WPW10300022 (Ice maker) and 1 W11580030 (Ice maker harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Justin
Job Details: 04/27/2022
"Arrived on site for a dishwasher not filling with water. I put the unit into diagnostics mode and found stored error code F10E2 for vent wax motor problem, F7E1 wash motor failure, F8E4 for float switch open. I then ran a test cycle and found the unit would fill, but the wash motor would only hum abnormally and never run. I found good voltage going to the motor. Due to this I am ordering a sump and motor, heater per the SP, and vent motor to install. Office to reschedule. ; ordrng 1 W11537778 (Heater) and 1 W11416362 (Sump & Motor) and 1 W11416460 (Vent)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for unresponsive console, tested unit found UI has delay to touch, and it takes multiple times to activate a function, replaced UI tested unit, unit now is working as designed, advised customer to connect to Wi-Fi, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Marcos, TX 78666
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for loud fan scraping, tested unit found evaporator frozen over with solid ice and fan blade hitting ice. Bad UI, damper and harness, for parts, replaced parts test unit, unit now running as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for ice melting, tested unit found a block of ice covering FC evap thermistor defrosted ice and found a void in back right FC ceiling, replaced evaporator motor with harness, sealed void with perma gum from truck stock part number 212643, if this void will continue to cause issues, liner repair can not be done, at this time the unit is cooling, running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for no drain, tested unit found drain hose completely kinked and no water getting through, went back to storage and picked up drain hose from job number 338995, Installed drain hose, tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for lights will not turn off, customer stated that oven does not preheat past 140, put unit into diagnostics temp sensor is ready 93 degrees at room temperature of 72, will need control temp sensor and door switch on return visit office to reschedule ; ordrng 1 WPW10181986 (Temp sensor) and 1 WP9757262 (Door switch) and 1 W11165552 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for popping noise, tested unit found grinding noise coming from damper motor every time the door is opened and closed, replaced diffuser tested unit, unit now is running as designed, no unusual noise present, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78752
Joe Z
Job Details: 04/27/2022
"Arrived onsite for Not Dispensing Ice. Upon arriving found chunk of ice aught in auger. Removed chunk and test unit unit now dispenses ice correctly. Freezer temp was at zero, no frost on panel, ice chute seal is in good condition. Checked ice guide assembly and door closes properly. Mrs said they rarely use ice maker and when she does she uses crushed ice only. She will monitor unit and be sure crushed ice does not get caught in guide door. In addition she will dispense ice from time to time to eep auger in motion No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waco, TX 76701
Jonathan M
Job Details: 04/27/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Console and tested unit. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Waco, TX 76705
Jonathan M
Job Details: 04/27/2022
"Arrived on site for refrigerator that has black suit all over the refrigerator and freezer sections. Inspected unit and work area. Confirmed the customers complaint and disassembled the freezer section. Once the evaporator cover was removed, I found that the heater had exploded on the upper left-hand corner of the freezer and had caused liner damage to the freezer. See photos. I attempted to call Techline but was unable to reach them due to their phone systems not being able to send me over to Techline. Spoke with service management team and was advised that they would call later on to document our findings with whirlpool. I advise the customer to be expecting a call from Morrow for regarding the next steps. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for dispenser not opening, tested unit found dispenser not opening on first test but opened on the next, replaced dispenser, ran unit through diagnostics, all components are working properly, no leaks detected job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76706
Jonathan M
Job Details: 04/27/2022
Arrived on site for a dryer that is making sounds like rocks are in the machine. Inspected unit and work area. Confirmed the customers complaint and started to disassemble the unit. Found a string with a metal bead stuck in the felt liner of the front panel. Removed the obstruction and tested the unit. The unit began to operate as designed with no abnormal sounds present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lago Vista, TX 78645
David S
Job Details: 04/27/2022
"Arrived on site to install previous diagnosed part. I gained access to the hv control and replaced it with new. I out the unit into diagnostics, and tested all the components and found the unit working as designed. I advised the customer to watch the unit, and if the problem continues, the unit will need to the UI and led control replaced as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lago Vista, TX 78645
David S
Job Details: 04/27/2022
"Arrived on site for ice maker not working. I inspected the unit and work area. I tested the icemaker and checked the harness I found them in good condition and working properly. I found no air flow from the fc evaporator. I forced a defrost and found the control not sending voltage. I ohmed out the defrost circuit and found it open. I am ordering the hv control, defrost heat and fc harness.; ordrng 1 W11172798 (Hv control) and 1 W11449066 (Freezer harness) and 1 WPW10495967 (Defrost heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lago Vista, TX 78645
David S
Job Details: 04/27/2022
Arrived on site to install new harness. I gained access to the control and sump and motor. I replaced the main harness. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS
Near Leander, TX 78645
David S
Job Details: 04/27/2022
Arrived on site for front left burner not igniting. I inspected the unit and work area. I replaced the front left burner head and tested the unit. I found it working as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Leander, TX 78641
Kimo
Job Details: 04/27/2022
"Arrived onsite for dryer with no power. Upon inspection I found that the unit had been wired incorrectly at the terminal block causing the breaker to trip. I corrected this and tested unit twice before I left, each time unit operated as designed. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Lakeway, TX 78734
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for giving stuck key error code, found failed UI console, ordering console; ordrng 1 W11232121 (UI console) and 1 Cnote (Office to reschedule)"
We serviced a
KENMORE DRYER
Model 110.6513241
Near Leander, TX 78641
Kimo
Job Details: 04/27/2022
Arrived onsite for dryer making noise when in use. Upon inspection I found that the belt was frayed. And on the idler pulley was leftover rubber and it felt rough when spinning. I ordered pulley and belt and rescheduled .; ordrng 1 341241 (Belt) and 1 WP691366 (PULLEY-IDR)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Leander, TX 78641
Kimo
Job Details: 04/27/2022
Arrived onsite for dryer making noise when in use. Upon arrival customer showed me a video of the noise and where it was coming from. It was coming fro the blower wheel. I replace the wheel the motor the housing and used the sound pads to help dampen the noise of the motor running. I tested unit and found unit operating as designed job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details: 04/27/2022
Arrived onsite for refrigerator not draining properly in defrost and water dispenser not flowing like it used to. Upon inspection I found that the drain pan had bowed up and would not let the melt water drain away properly I ordering new valve. Office to reschedule; ordrng 1 W10865826 (Water inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hutto, TX 78634
Cliff
Job Details: 04/27/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found on/off switch for icemaker not wired and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS
Near Hutto, TX 78634
Cliff
Job Details: 04/27/2022
Arrived on site to replace door for refrigerator. Replaced left rc door and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 04/27/2022
"Arrived on site to diagnose a dishwasher with rust issues. Found top and middle rack rails have rust issues, and outer door panel rusting around vent. All previous listed items will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11461688 (Panel) and 4 W11561204 (Rail)s"
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW01
Near Round Rock, TX 78664
Cliff
Job Details: 04/27/2022
Arrived on site to diagnose a freezer that is not cooling properly. Found inefficient compressor. Compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. Compressor covered under parts warranty. ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 TJ90SF8404 (Stub)
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Round Rock, TX 78665
Cliff
Job Details: 04/27/2022
"Arrived on site to diagnose a dryer that is leaking gas. Found burner valve not closing properly, causing a intermittent leak. Burner will need to be replaced to complete repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pflugerville, TX 78660
Cliff
Job Details: 04/27/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found auger mount on back of ice container not in position and reset it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Pflugerville, TX 78660
Cliff
Job Details: 04/27/2022
Arrived on site to diagnose a range with several burners not operating. Found lr and rr burners shorted and rr infinite switch failed. Replaced all three parts and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW04
Near Harker Heights, TX 76548
Tyler
Job Details: 04/27/2022
Arrived on site for freezer failing to cool upon arrival confirmed issue. After further inspection I found unit had major defrost issue. After further testing I found control box sending and receiving proper voltage to all components but found both compartment thermistor and evap thermistor failing and shorting out. After replacing both thermistors and defrosting all ice I informed customer of unit status and instructed them to give unit 24 hrs to stabilize temps. Call complete M12K9G1APL1
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Belton, TX 76513
Tyler
Job Details: 04/27/2022
"Arrived on site for microwave sparking. Upon arrival confirmed issue and after further inspection found no failures in wave form. I then found massive amount of grease build up within inner hardware cavity of unit caking all components and causing overheating, electrical shorts and sparking. Called safety team and spoke with Eric sr#7733495407 & W12JNK1WPL1. Reported and was reconfirmed by safety team unit couldnt be safely repaired due to lvl of grease leading up to failures and was instructed to have customer reach out to whirlpool for further assistance. Unit cant be reliably repaired at this time. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78730
Matthew
Job Details: 04/27/2022
Arrived onsite for washer with error code. Upon arrival put unit in diagnostics and found F8E1 error code. Found that supply valves had not been completely turned on. Turned valves on and tested supply. Both hot and cold water are flowing good. Calibrated unit and tested in quick wash. No issues. Customer will monitor. If symptoms persist recommend replacing valve and control at the same time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS04
Near Austin, TX 78730
Matthew
Job Details: 04/27/2022
"Arrived onsite for wall oven getting to hot. Upon arrival put unit in diagnostics and verified code. F6E1 over temp code. Customer confirmed. Ran test per tech sheet and found no issues with incoming voltage, no issues at relay and no issues with bake/broil/ convection elements and temp sensor readings are good. Per tech sheet, replaced control. Replaced control and tested. Fan is coming on. Tested at 350 degrees and unit is heating properly. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near New Braunfels, TX 78130
Andrey
Job Details: 04/27/2022
"Arrived on site to test unit for freezing food in RC, tested unit found RC at temp but damper still open, tested damper in diagnostics, it is working properly, replaced RC thermistor and control UI as precautionary, at this time no items was restricting air flow, but advised customer not to load any item against bad wall and air vent , unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78641
Kimo
Job Details: 04/27/2022
"Arrived onsite for washer not completing wash cycle. Upon inspection I found that the unit would not go into diagnostics mode, it would just shut itself off. I am ordering 1x control and also a new panel due to it flashing turn knob to normal position before shutting off in diagnostics mode. Office to reschedule ; ordrng 1 W11419171 (Control) and 1 W11478526 (Panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Cliff
Job Details: 04/27/2022
Arrived on site to diagnose a microwave that was sparking during use. Found diode shorted and documented with tech line. Replaced diode and all is now working properly. Tech line rep AustinFile# 7733528661
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Temple, TX 76502
Tyler
Job Details: 04/27/2022
Arrived on site for washer still leaking after being previously repaired. Upon arrival confirmed complaint and after further inspection I found cause of leak was due to drain line cork not being placed back into drain assembly after last repair. After reassembling and testing unit found the unit could hold and run a haLf tub amount of water for 0 minutes with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78759
Justin
Job Details: 04/27/2022
"Arrived on site for a washing machine not draining properly. Upon arrival the customer stated that the unit is draining, but if you move the tub around you can still hear some water moving around in there. I put the unit into diagnostics mode and found no stored error codes. I then ran a manual drain and a diagnostics cycle. I found the unit ran through as designed. Upon further inspection I did find the units feet all the way down. I raised the feet some and verified the unit was level. I informed the customer of my findings, and that it is normal to have some water left over in the basket. Water was not high enough to get into the tub. The unit is as designed. Call complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78727
Justin
Job Details: 04/27/2022
"Arrived on site for a range receiving an F2E0 error code. Upon arrival the customer stated the keypad will intermittently not respond. I attempted to put the unit into diagnostics mode, but found the start and cancel put tons were not responding well. I finally got the unit into diagnostics mode and found stored error codes F2E0 for keypad disconnected and F2E1 for stuck key. Due to this I replaced the console. I then tested the unit and it was running as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78729
Justin
Job Details: 04/27/2022
Arrived on site for a refrigerator leaking water. Upon further inspection I found the drip coming from the filter area. I gained access to the filter head and found water dripping from the clear line going through the chassis. This line is the IM line that goes through the top of the unit. I am ordering the new line to install. Office to reschedule. ; ordrng 1 W11415785 (IM Water Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Lou
Job Details: 04/27/2022
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=6 degrees. Inspected the ice maker and found it had stopped mid-harvest. Tested the ice maker with my jumper wire from points T-H and it failed. Tested the fill tube and it began to fill the tray. I removed and replaced the ice maker and cycled power and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78717
Gerry C
Job Details: 04/27/2022
"Arrived to inspect not starting. The unit would not initially turn on or enter into service test mode, but after unplugging and replugging, it attempted to start a cycle and I interrupted it. F7E5 (shifter fault) was the only stored error code. Inspection of the gear case area revealed the gear case is in the early stages of failure and starting to leak oil onto the splutch and associated parts. I could not recreate the power issue and inspected all wiring and connections and verified receptacle polarity and voltage. I suspect there may be an issue with the harness and/or actuator. The unit will require the gear case, splutch, belt and actuator and I recommend the harness and power cord due to the power issue. The CX contacted the CX service line and they submitted it for a review. The SR# 7729648346. The office is to collect the service call from the card in file. but a refund may be due if the mfg does not replace and sends a concession. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Leander, TX 78641
Lou
Job Details: 04/27/2022
"Arrived on site to inspect washer spin cycle issues. Upon further inspection, the customer advised that the unit failed to complete the final spin. I placed the unit in diagnostics showing no error codes. Continued with testing and while the unit was filling with water, I found a large amount of detergent suds in the tub. Based off the customer info, I determined the unit shut down and drained before it could spin due to the oversudsing issue. I stopped testing and manually tested the water fill and drain pump to clear the suds. Once I had the suds cleared, I retested the unit in diagnostics and it is operating as designed. I made recommendations for use and care as well as detergent use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 04/27/2022
Arrived onsite for dishwasher leaking. Customer had unit pulled and disconnected from power. Upon inspection found inlet assembly cracked. Will need assembly replaced. Part was ROW . Office to reschedule ; O-emld tckt
We serviced a
LG DRYER
Model DLGX8001V
Near Austin, TX 78731
Matthew
Job Details: 04/27/2022
"Arrived onsite for dryer not starting cycle properly. Upon arrival tested unit and found unit would only power on for about 5 seconds then stop...pause then again for another 5 seconds then off again. Ran test on switches, thermostats and sensor. Found that the control was intermittently loosing power. Will need control but may not be only issue. Confirmed with PR diagnosis. Need to replace control to further diagnose.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Gerry C
Job Details: 04/27/2022
"Arrived to inspect cleaning issue. I found the door would not close correctly and I adjusted the rear wheels and front legs accordingly. I tested within service test mode and the unit had good water flow to the upper and lower spray arms. Further discussion with the CX revealed they had a water treatment system, pre-rinsed the dishes and were using pods. I advised them that they will need to cease pod usage and recommended approximately 2 teaspoons of detergent, purging cold water from the hot water supply at the sink and I set the rinse agent dispenser to #1. The unit operated as designed and no leaks were observed during service. Warranty applied to this service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78739
Tyler L
Job Details: 04/27/2022
Arrived on site for complaints no power. Found unit unresponsive. Found bad fuse. Installed new fuse and found no change. Spoke to PR. Found unit loosing neutral. Advised customer to have an electrician inspect and correct supply issue. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Austin, TX 78739
Tyler L
Job Details: 04/27/2022
"Arrived on site for complaints of upper spray arm not working. Found upper spray arm disconnected from manifold. Found tabs on manifold broken off. Installed new manifold with spray arm. Ran normal cycle and monitored. Unit functioning as designed. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Leander, TX 78641
Lou
Job Details: 04/27/2022
"Arrived on site to inspect washer not agitating/spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F7E2, F0E3, F3E2. Cleared the codes and continued with testing. When the unit began to dispense water into the tub, I found the water source slow and also found the valve leaking (F3E2). Stopped testing and placed into manual test mode and tested agitate and spin and the unit operated as designed. I tilted the unit back and found gearcase oil on the rotor and all four panels. Also found rust at the back left corner from the valve leaking water. gearcase, slider, clutch and valve assemblyI am ordering the gearcase, clutch and valve assembly and will return with the slider. Advised customer of the leaking valve and damage to floor (photos) and they were aware of the issues. Office to schedule return service due to the availability of parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78739
Tyler L
Job Details: 04/27/2022
"Arrived on site for complaints of water dispenser dispensing water on its own. Checked dispenser and cubed, crushed, and water is dispensing well. Exposed UI and everything looks normal. Found small water trail behind pad. Will need new pad to complete. No water leaks detected, office to reschedule.; ordrng 1 W10853387 (Pad)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
"Arrived on site for complaints of no power. Found loose connection at junction box on black and white wires. Secured wires and power was restored. Ran test cycle and all normal operations. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
"Arrived on site for install of previously diagnosed parts. Installed new drain pump and tested. Unit draining but still not spinning. Installed new brake and clutch. Tested unit in spin cycle and unit is spinning properly. Filled with water and then advanced to spin again. Unit drained well then started to spin. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
Arrived on site for install of previously diagnosed part. Installed new cut off and tested. Still not heating. Found bad element. Installed new element and tested. Unit heating properly now. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
"Arrived on site for install of previously diagnosed part. Installed new sump and motor assembly. Tested unit in factory diagnostics and unit passed. Ran normal cycle and unit is advancing normally. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
"Arrived on site for install of previously diagnosed parts. Installed new drain pump and tested. Unit draining but still not spinning. Installed new brake and clutch. Tested unit in spin cycle and unit is spinning properly. Filled with water and then advanced to spin again. Unit drained well then started to spin. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78737
Tyler L
Job Details: 04/27/2022
"Arrived on site for complaints of no cool in the fridge. Customer performed a natural defrost by unplugging unit for 2 days, then plugging back in. Upon arrival the unit has been back on for 3 days and has been working well for customer during that time. Found temperatures at 9 and 42. Found evaporator with no frost pattern. Found bad heater. Plugged unit back in and monitored the temperature in FC and found a steady drop. Air damper working as designed. Will need new heater. Also ordering control.; ordrng 1 W11546610 (Heater) and 1 W11546690 (Control)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78738
Luis
Job Details: 04/27/2022
"Arrived on site for no ice. Ran diagnostics,weak water flow from valve,water leaking from reservoir with water in reservoir at drain pump,good frost formation on evaporator plate,ordering new reservoir,pump and valve. Unit under manufacture 3 year warranty ; ordrng 1 W10837384 (Water pan) and 1 W11542868 (Pump) and 1 WP542638 (Grease)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Spicewood, TX 78669
Luis
Job Details: 04/27/2022
"Arrived on site for freezer door issues. Found freezer door not closing correctly,adjusted drawer and shelf tested door operation unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78735
Luis
Job Details: 04/27/2022
"#0301Arrived on site for no lights. Diagnosed defective led modules,per service pointer replaced defective led modules,repair covered by autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 04/27/2022
"Arrived on site for door issues. Diagnosed a defective mullion divider,replaced mullion divider tested door operation good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Robinson, TX 76706
Jonathan M
Job Details: 04/27/2022
Arrived on site for a dishwasher that is smoking. Inspected unit and work area. The customer advised that it happened on one cycle and they have not used it since. She advised the smoke was coming right out of the tub after they had just completed a dishwasher cycle. Checked all connectors and wires inside the door and found no evidence of any burning wires. Checked underneath the dishwasher and couldnt find any burnt wires either. Check inside the dishwasher and found what appeared to be something that had burned on top of the heater. Removed the plastic debris on top of the heater and ran the unit through a quick test cycle. Found the unit running and operating as designed with no abnormal smoking present. I called whirlpool safety team and spoke to Latika SR# 7733488163. She advised to make no repairs and advise that she got the file documented. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Lago Vista, TX 78645
David S
Job Details: 04/27/2022
Arrived on site for wall oven not heating properly. I inspected the shelf the oven sits on and found it has a cut out. According to whirlpool instillation instructions it should be a solid shelf so the unit will vent properly. I preformed a temp test on the oven and found it preheating too 395. I found the unit averaging at 348 when set to 350. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/27/2022
"Arrived on site range for front right burner stays on and not turning off. Inspected unit and work area. Gained access to switch and tested resistance and found switch not closing. Will need to replace burner switch. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DRYER
Model LE8860XWQ0
Near Austin, TX 78757
Wesley
Job Details: 04/27/2022
Arrived onsite for unit not starting. Found good voltage. Found mushy feeling door switch. Tested switch continuity and found it shorted. Ordering door switch to repair; ordrng 1 W10820036 (Door switch)
We serviced a
BOSCH DISHWASHER
Model SHXM63W55N/01
Near Austin, TX 78705
Scott
Job Details: 04/27/2022
Arrived on site for dishwasher not draining . Found drain loop too low on sink drain . Cleaned out blockage at end of drain hose . Ran diagnostics and couple normal washes to flush hose out . All checks normal with unit . Also recommended running a clean cycle with washer magic. No water leaks detected at time of service.
We serviced a
KENMORE DRYER
Model 796.9107231
Near Austin, TX 78729
Wesley
Job Details: 04/27/2022
Arrived onsite for not drying well I shorter sensor cycles and found unit with symptoms of poor airflow. Advised customer that no other obvious issues presented themselves except the long duct to the roof had never been cleaned and seemed to be restricting good airflow which can cause sensor problems and long dry times. Cleaned probes for better performance.
We serviced a
AMANA RANGE
Model AGR4230BAW2
Near Austin, TX 78705
Scott
Job Details: 04/27/2022
"Arrived on site for oven not heating and right front burner not igniting . Found loose wire connection on oven igniter , cleaned connections and reinstalled connection. Ran preheat , all checks normal with oven . Found igniter support had rusted apart and igniter had fallen down . Igniter is still in working order ,will need just support . No gas leaks detected at time of service. ; ordrng 1 WPW10278150 (Igniter clip)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Manor, TX 78653
Joe Z
Job Details: 04/27/2022
"Arrived onsite for Once you select start, the machine clicks but does not begin spinning to dry clothes. Upon arrival tested unit and control would just click. Have correct polarity. Thermal fuse is good.Control is sending 120 to motor. Door switch is good. Motor is not homing out ohm out properly. Only getting .20 ohms. Need to replace motor. The motor on van is damaged and cannot be used. Need to order another motor. Office to reschedule. Office to reschedule ; O-emld tckt"
We serviced a
KENMORE DRYER
Model 110.6163361
Near Manor, TX 78653
Joe Z
Job Details: 04/27/2022
Arrived onsite for MAKING A REALLY LOUD SQUEALING NOISE --STILL RUNS AND DRIES THE CLOTHES . Upon arrival tested unit and unit makes a screeching sound. Found pulley seized and supports beginning to be hard to turn. Need to replace supports and belt pulley.. Replaced all 5 support wheels and belt pulley assembly w/ bracket. Tested unit and unit operates as designed . Job complete
We serviced a
JENN-AIR VENTHOOD
Model JVR0436HS0
Near Briarcliff, TX 78669
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for proper suction, unit tested good and is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC3
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for not heating, found air flow error code even though air flow tested good, I checked thermistor, thermistor tested good, found failed control, ordering control; ordrng 1 WPW10739350 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for not producing ice, found unit outside, I ran all diagnostic tests, unit tested good, found kink in drain line, i repositioned drain hose, unit tested good."
We serviced a
GE REFRIGERATOR
Model ZIRP360NHARH
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2022
"Arrived on site to inspect unit for not cooling, found compressor running, condenser fan running, evaporator fan running, found weak frost pattern on evaporator, this unit is still within sealed system warranty
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78747
Brandon
Job Details: 04/27/2022
"Arrived on site to replace hinges due to door popping open, after replacing, door was still popping open. Ordering door frame, panel, catch, strike and inner door. ; ordrng 1 WPW10459661 (Door panel) and 1 W11039169 (Door) and 1 W11087235 (Inner door) and 1 Cnote (Office to reschedule) and 1 W10675495 (Strike)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPSO
Near Leander, TX 78645
David S
Job Details: 04/27/2022
Arrived on site for cooktop burner not igniting. I inspected the dishwasher and found the unit not filling and spraying. I found the low spray arm detached. I reattached the spray arm. I found the harness to the fill valve damaged. I repaired the harness. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fischer, TX 78623
Andrew
Job Details: 04/27/2022
"Arrived on site to replace right side FC rail. Replaced rail, tested unit, unit working as designed. No leaks detected. Job complete."