Arrived on site error reading hi and lo ordering main control and thermistors ; ordrng 1 W11407215 (Control) and 1 W11296649 (Thermistor) and 1 W11290657 (Thermistor) and 1 W11406123 (Thermistor)

Arrived onsite and found electronics had been installed by another company but unit was having glitching and wouldnt consistently run a load. Calibrated and tested components and was unable to replicate symptoms. All was consistently operating as designed while onsite with no error record. Advised that new controls may have needed to be calibrated for proper operation.

Arrived on site for range having incorrect temperature. Inspected unit and work area. Performed temperature test on bake mode at 350?. Recorded 1st 3 cycles and found average temperature at 364?. Informed customer on how to calibrate unit but did not calibrate due to higher temperatures and not lower. Spoke with customer on user care guide.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, non-UV drier and access valve. Using the nitrogen provided I checked the system for leaks and found none. I vacuumed the system and pressures held. I installed 4.5oz of R134a refrigerant and monitored pressures. Unit held pressure and evaporators had good frost patterns. Unit is cooling. No water leaks observed during service, job completed."

Arrived onsite for dryer making buzzing noise when in use. Upon arrival tested unit and could not duplicate issue. Recommended customer watch for overloading unit as overload can cause some noise to occur. Job complete

"I arrived on site to replace ice-maker from previous diagnosis after leveling the unit, per customer the ice maker is now operating as designed since last visit, No further repairs necessary. Job complete."

Arrived on site. Powered unit on fan not running removed evaporator cover checked voltage at harness reading 80vac diagnosed a defective control ordering a new main control ; ordrng 1 WPW10317076 (Control)

"Arrived on site and inspected refrigerator and found evap fan is not running, it is slowly rocking but will not spin. replaced evaporator motor and it is now operating normally."

"Arrived on site for customer complaint of microwave coming on when opening the door, found bottom door switch faulty, I replaced the switch, unit tested good."

Arrived on site to test unit for no ice production. All possible functions tested good in diagnostics. Found FV evap thermistor was reading OLand found ice maker error code of e5(timed ice). Jumped white wires from thermistor to harness connection to test internal harness and got a reading of .4ohms so internal harness is good. Called tech line to report findings and recommended replacing thermistor again and UI. Needing UI and Val motor assembly with thermistor. Office to reschedule. SR#7731595303; ordrng 1 W11032800 (Evap motor w/ thermistor) and 1 W11032800 (UI)

Arrived on site to test unit for gas smell. Test unit and found bad bake burner and igniter. Office to reschedule ; ordrng 1 W11220387 (Burner oven)

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The light function now works as designed and the unit is heating. Job complete.

Arrived on site to diagnose range not heating in the oven. Ran unit and found no heat. Checked wiring and found L2 wire burnt and severed at the terminal block. Ordering wire harness and terminal block to resolve. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11458883 (Harness)

Arrived onsite to replace previously diagnosed parts. Replaced agitator assembly. Tested unit and unit is functioning properly. Job complete

"Arrived on site for dishwasher upper rack adjusters broken. Inspected unit and work area. Removed top rack and installed adjuster kit. Tested rack operation. All tested good, no water leaks detected during service."

Arrived on site for refrigerator making abnormal noises when ice maker fills. Ins unit and work area. Forced cycle ice maker to identify sound. Sound did not occur when ice maker filled. Gained access to inlet valve and found a break down in insulation (see SD-pic) causing unit to leak water down back side.

"Arrived on site and replaced Gearcase assembly, slider, after replacement ran test 51 and washer is now correct, No water leaks from connections at time of service, job complete."

"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found aluminum foil on liner (see SD-pic). Informed customer on foil. Removed door and removed outer panel, installed new. Reinstalled door and tested door operation. All tested good."

"Arrived on site for sealed system repair. I inspected the unit and work area. I found the unit powered off. I hooked my gauges up to the unit and found the low side in a vacuum. I tested the compressor and found it working. I put 120 psi of nitrogen into the system. I unhooked my gauges while the nitrogen is in the system. I used a bubble solution on the condenser lines, access valve, dryer, evaporator and any exposed Lakeland system lines. I found no leaks present. I hooked my gauges up and found the system equalized at 75 psi. I recharged it back to 120 psi and I watched the gauges while I called techline. I spoke to Robert and advised him of my findings. As I was talking to Robert I found the pressure being released indicating a leak. We determined the leak is in the cabinet.

Arrived on site for microwave light not working. I inspected the unit and work area. The customer provided a new bulb. I tested voltage to the socket and it didnt matter if I set it to high it low light I was showing 120 vac no matter what. I gained access to the microcomputer and found the relay for the vent hood light split. I replaced the microcomputer. I reassembled the unit and tested the vent hood light. It is now working as designed. And changing brightness depending on the setting. Job complete.

"Arrived on site to follow up on washer that was not starting or resetting cycles. Installed new control and retested unit. Found no change. Found console is the brain of this unit, and is not properly running the cycles.

Arrived onsite for the top right hand door having dent. Looked t the door and saw the dent. Replaced door. No issues at this time. Job complete

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Ran unit and found no water is entering the unit at all. Motor comes on, but valve never triggers. I checked under the unit and found both the drain pump and hose associates are leaking water consistently. Need to replace drain hose and pump, as well as inlet / flood switch, possibly control. Ordering drain pump to do all repairs at one time since unit is leaking. Office to schedule when all parts present. ; ordrng 1 WD19X25187 (Drain pump)"

"Arrived on site for NOT DISPENSING ICE OR WATER FROM THE DOOR--NOT EVEN MAKING ICE EITHER--VALVE WAS REPLACED AND THE FILTER AND STILL NOTHING--UNIT STILL COOLING AND FREEZING OK IN BOTH COMPARTMENTS. When pressing the water dispenser pad you can hear the valve actuate, but no water comes out. Inspected the water filter and gaskets / o-rings looked good. Removed filter and tried to dispense water without filter. Still no water. Customer provided a brand new filter. Still no water from dispenser. Removed water line from the valve and turned on water at the wall. Water is coming out fine from the water line with good pressure. Tested housing base and it is working as designed. Explained to customer based on items attempted and tested that the water line inside the cavity of fridge that sends water to the ice maker and water dispenser must be frozen over. Recommended they unplug the fridge for 24 hours and allow any frozen lines inside to thaw out then test the water dispenser again.

"Arrived on site for loud noise in freezer area, and not cooling in refrigerator properly. Removed evaporator cover and found harness sticker tag had fallen into the fan blade causing the noise. Repositioned the harness sticker tag and reassembled the evaporator cover. Plugged fridge back in and noise is gone. Fridge cooling as designed. Job completed."

Arrived onsite for unit frosting the food in the freezer. Found tracks sticking open. Replaced tracks. Unit is now closing as designed.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The lights came on. The compressor and fans also came on. The unit is working as designed at this time.

Arrived on site to diagnose a dishwasher that is not draining properly. Found multiple obstructions in drain lines and pump not able to fully open check valve. Replaced pump and both lines and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for washer not spinning out. I put the unit into diagnostics and found fault code f7e6 motor fault. I put the unit through a high speed spin a heavy agitation cycle. I found the unit weak to agitate and spin. I tested the winding to the motor and found them within range from the control. I am ordering a capacitor to complete the repair, and returning with the control, motor, and actuator just Incase. .; ordrng 1 W11124710 (Control) and 1 W11158830 (Capacitor) and 1 W10890624 (Motor) and 1 W10913953 (Actuator)"

Arrived on site for a defective led module. Replaced fresh food led module power cycled unit led working as designed .

Arrived onsite for range cooktop not functioning. Upon inspection found all burners to be functioning as designed. All are cycling heat with temperature setting. Customer is not satisfied with cooktop performance when cooking. Unit is functioning as designed. Job complete

Arrived onsite for the bottom start arm being melted. Looked at the spray arm and spray arm was melted. Replaced bottom spray arm. No issues at this time. Job complete

Arrived onsite for front panel having damage to unit. Looked at the unit and found damage to the panel. Replaced panel. No issues at this time. Job complete

Arrived on site to diagnose a washer that is leaking. Found suds leaking from air vent and small leak at door due to hair accumulation. Advised customer on findings and advised to clean washer every 30 loads with affresh washer cleaner. Also advised to keep inner glass on door as clean as possible. No further repairs needed and all is working properly at this time.

"Arrived on site for fridge not making ice . Found unit is making ice but not dispensing it . Found auger motor is not rotating . Ordering coupler and motor . Please call customer No water leaks detected at time of service. ; ordrng 1 WPW10169511 (Coupler) and 1 W11310391 (Motor)"

"Arrived on site for a range with visibly missing parts. Upon arrival the customer stated the interior bulb cover was missing. I informed the customer that on this unit the bulb does not have a cover. I also referenced the part break down to confirm this. I found the unit as designed. I I iformed the customer on what a customer instruct entails. I let her know she has used hers today

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer stated the current vibration was the noise. I found it coming from the toe plate. I removed the plate and found the metal connector bent, allowing excess vibration on the toe plate. I adjusted this and the noise stopped. Call complete."

Arrived on site to install previously diagnosed parts. I gained access to the bulb housing and found the harness connector slightly blackened as well. I called techline to verify the harness needing to be replaced and spoke to Kathy. I received SR# 7731588136. Kathy recommended replacing the harness and bulb housing along with the control. I am ordering both parts and will return with the control to install. Office to reschedule.; ordrng 1 W11350914 (Main Harness) and 1 W10210871 (Lamp Housing)

Arrived onsite for washer leaking. Upon arrival found unit clamp was not staying in place and holding bellow down having unit leak from front. Ordering clamp. Office to reschedule upon receiving.; ordrng 1 W11266654 (Front clamp)

"Arrived on site for no cool fridge . Found ice ball on evap at welds . Ordering compressor,evap, drier UI, service port . Lock ring kit . No water leaks detected at time of service Call to set return . ; ordrng 1 UI drier and 1 Service port and 1 Lock ring kit and 1 W10836706 (Evap) and 1 WPW10507886 (Compressor)"

"Arrived on site ,replaced cap & motor . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."

"Arrived on site for a washing machine leaking. Upon arrival the customer stated it would leak and they would have to use 5 to 6 towels to clean it up. This happened the last two times the customer used it. I put the unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 for off balance. I ran every load individually and the test cycle. I could not replicate the leak. I gained access to the bottom of the unit and found significant gear case oil. I could not see any trace of a leak however. I ran a normal cycle with a load full of clothes and could not replicate the leak. I inspected the outer tub and did not see any cracks or damage. This indicates the leak may be coming from the bad gear case. I attempted to remove the stator, but found it bound onto the gear case. I am ordering rotor, stator, and screws to complete the repair. Office to get autho and reschedule.; ordrng 1 W10915701 (Rotor) and 1 W10006483 (Stator) and 8 W11027980 (Screw)s and 1 AUTHO (AUTHO)"

"Arrived on site for loud dryer . Found when spinning makin a loud rumble . Roller support,blower wheel all look good . Ordering vibration kit and more pads , motor and blower wheel. Call to set return ; ordrng 1 W11401018 (Kit) and 1 W11234001 (Motor) and 1 W11327190 (Blower wheel) and 6 W11113654 (Pads)s"

Arrived on site for no heat dryer . Found back of unit smashed in causing heater element to get pushed into housing and grounding out . Reshaped back panel and replaced element . All checked normal . Unit is heating . No lint build up at time of service. Job complete .

Arrived on site to test unit for unit running for long time. Replaced board. Test unit and unit test good job complete.

"Arrived on site for too much ice. Found freezer compartment full of ice from icemaker cleared out ice found shut off arm not fully inserted to housing,removed icemaker installed arm fully to housing tested icemaker unit working as designed."

Arrived on site to test unit for no display. Found lights working for microwave and oven but no display. Replaced console . Test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

"Arrived on site for dryer not starting cycle and will click when pressing start key. Inspected unit and work area. Measure incoming voltage at terminal block, found correct voltage and polarity. Disassembled unit and found major lint buildup in blower housing. Removed lint and tested thermal fuse. Found thermal cutoff fuse opened/ failed. Removed failed fuse and installed new. Assembled unit and tested operation. Found all working as designed. Spoke with customer on venting and purpose of thermal fuse.

"Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the temps in the ex-low setting and high setting and found that the max temp didnt change. The ex-low temp was the same as the high temp setting. I tested the cutoffs, thermostat, and thermal fuse and found all within range. Inspected the element and it is good. After a few tests recommended by Leon, it was determined that the temperature switch has failed. I removed and replaced the temperature switch and tested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Once gaining access to HV parts I ohmd out the fuse and thermostat. Both tested good. I inspected the diode and found no damage. I then replaced the cap, mag, and transformer. I tested the unit with a microwave safe cup of water. The unit is now heating as designed. Call complete."

"Arrived on site ,replaced fresh food evap fan with harnes . Steamed out evap ,made sure drain was clear . Reassembled unit . Shimmed evap cover . Ran diagnostics all checked normal with cooling . No PO . Ran Im test ,harvest and filling normally . No other issues found . No water leaks detected at time of service.

"Arrived onsite for a dryer that is showing a ?check vent? error code. Inspected the unit and work area. I ran checks on the sensors and found them working properly. I ran a vent tester kit on the unit and found the unit ventilating properly with good airflow. I called Techline and spoke to Steve SR# 7730910924. We checked the vent hose and for the vent hose not kinked but going out from the dryer to the right circling back left to go into the wall and then up. The customer states that the vet then goes up and then somewhat down and out ranging about 25 feet event in the wall. Steve advised that based on the prior notes and the way that this dryer vents, the issue might be with the number of turns the air has to make to go out. He advised to have the customer straightener vent hose as much as possible to avoid further elbows and to have the customer check the venting to make sure that in the ceiling it only goes at a 90? angle as opposed to a sharper turn. He advised there was no issue with the unit at this time and to make note for the repair. Relay that information over to the customer and also advised the customer to run a load without the vent hose on to verify that it is not with the dryer and with the venting. The unit is working as designed. Call complete."

Arrived on site to replace LF and LR valves. Replaced both parts test unit no leaks present.

Arrived on job for complaints of oven not turning off. Customer said that both top and bottom ovens were having same issue. Will need console to complete.; saved tckt

"Arrived on site for BOTTOM ELEMENT NOT HEATING IN THE OVEN-FRONT TWO BURNERS ON TOP AND BACK RIGHT AREN'T HEATING. Range had recently been used so cooktop hot was displayed along with error code F6E3. I unplugged the cooktop and tested voltage at the wall. Getting 240. I plugged unit back in and display would not come back on. Tested voltage at P1 and was getting 120. Unplugged for five minutes and plugged back in. Still no power to control / display. Tried turning on elements and all four elements got hot and turned red as designed. Ordering control, two more switches, two more elements, bake element, and will be returning with all previously ordered parts. Most likely the new control will get the oven bake to turn on, but I will return with all ordered and previously ordered parts just in case. ; ordrng 1 W11528352 (Control) and 1 W11182108 (Bake element) and 1 W11396790 (Element) and 1 W11396792 (Element) and 1 WP3149400 (Switch) and 1 WP3148952 (Switch)"

"Arrived on site to test unit for excessive shaking. Unit was just moved into new home. Found unit unleveled and basket wiggles excessively on gearcase shaft. Recommend replacing suspension, gearcase and wash basket ordering gearcase, suspension, wash basket, agitator, splutch kit, hub nut and drive belt."

Arrived on job for install of previously diagnosed parts. Installed new hose. Tested unit and everything working properly. No leaks detected at time of service.

"Onsite to install previously diagnosed parts. Tested unit in diag, unit now has power and is functioning as designed. Call complete."

Arrived on site to install previously diagnosed part. Removed sensor and installed new sensor. Placed in diagnostics and F8E3 came on. Cleared error code and started diagnostics cycles. Washer completed all cycles as designed. As I was leaving customer informed me the load and go cartridge was not installed when I ran diagnostics and they would prefer I run the diagnostics cycle again with the cartridge installed. Installed cartridge and all diagnostics cycles completed without error. No leaks detected. Job completed.

Arrived onsite to replace console ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site for a wall oven throwing an F8E0 error code. Upon arrival the customer stated they preheated the unit and it threw the error around 200?F. I put the unit into diagnostics mode and found stored error code F8E0 for slow cooling fan. I then manually activated the fan and could here it make a loud rattle. I gained access to the cooling fan and found a molex laying on the blades. The harness had come out of its holder and was allowing the molex to drop onto the fan. I corrected this and then tested the unit. I found the fan no longer making the noise in diagnostics. I then preheat the unit and found it now working as designed. Call complete.

Arrived onsite for unit over freezing things in the refrigerator. Upon further inspection. Found that the control damper was stuck open. Replaced damper. Tested unit. Unit tested good. No issues at this time. Job complete.

Arrived onsite for unit not making much ice. Looked at the unit and saw a good amount of ice made. Did notice the filter replacement light was lit up and clean machine. No leaks at this time. Job complete

"Arrived on site to test unit fo broken handle. Verified handle was broken. Replaced handle, tested unit, unit works good. Job complete."

"Arrived on site to test unit for not heating. Found bad magnetron. Recommend replacing mag, cap and diode.

Arrived on job for complaints of front left burner not working properly. Made an adjustment and tested unit. All burners working properly.

Arrived on site and inspected washer not spinning the clothes out. Ran diagnostics and found during the spin, the wash plate was skipping, but the basket wasnt spinning with it. Ordering the hub, wash plate and actuator. Office to schedule return services due to part availability. Needs more work ; ordrng 1 W10902814 (WASH PLATE) and 1 WPW10597177 (ACTUATOR, SHIFT) and 1 W10528947 (Hub)"

"Arrived on site to diagnose microwave with no heat, the customer informed me that one day they were heating and 30 seconds in the microwave would no longer heat.

"Arrived on site for customer complaint of unit not draining, found unit is set up on gravity drain that runs through the cabinet to the right of the unit, however, when unit is pushed back into cubby hole, the drain line is getting kinked and not allowing unit to drain. Even when we pull the unit out about 6-8 inches, the unit will drain slowly. Customer is going to contact installers to fix issue. I tested every other complement in diagnostic mode as well as regular on mode, unit tested good. I left unit off due to drain issues, no leaks at time of service."

Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no failures to unit at this time. No leaks were found at time of service.

Arrived on site and inspected washer not cleaning or spinning. Confirmed the complaint and found the actuator was defective causing the malfunction per service pointer W11531483 Rev B. I R&R the actuator and unit tested properly. Job completed.

Arrived on site for mullion not closing on left door. I inspected the unit and found it out of level. I brought both leveling feet up and relieved the unit properly. The mullion is now closing every time. Job complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and tested heat at vent tube area and found the unit would not get above 83 degrees. Tested airflow to the unit with my vent test kit and it passed both tests. Checked voltage at the outlet and got 240V. Checked the terminal block and found the unit not wired correctly. Re-wired the unit and retested and unit still not heating. Disassembled the unit and found the element had broken and grounded itself. Removed and replaced the element and reassembled the unit and tested and unit is operating as designed. No lint observed during service, job completed."

Arrived onsite to install previously diagnosed parts. I installed the lid and latch. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the element, control and dispenser failures, I removed and replaced the parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site. Tested low side pressure,pressure reading +5 - 0 with weak frost pattern,unit will need compressor.; ordrng 1 482801 (Mounting kit)

Arrived on site for Nothing Is Working - No Power - Wall Oven. Removed thermal fuse and used jumper and oven turned on. Tested bake and oven heated and fan kicked on. Installed new thermal fuse and oven is heating as designed. Job completed.

"Arrived on site , removed drain pump and found several bra pads stuck in filter . Pump was in good condition . Ran diagnostics, all checked normal. Job complete ."

"Arrived on site to test unit for water filling in FF drawer. Found filter head leaking and valve was not opening properly. Replaced reservoir with filter head and bypass cap, and valve. Tested unit, unit works good. Recommended installing water filter. Ice maker is currently not working, ran diagnostics and not responding.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit with the power off. Turned power on and check amp draw to t( compressor and found 2.03amps. Inspected the RC evap and found no frost pattern. Also found the evap fan motor harness with thermistor is bad and the drip pan is warped. There was water in the bottom of the RC section. I advised him that the unit needs a sealed system repair, along with the RC evaporator motor harness, evap drip pan kit, damper and hv control would need to be replaced to complete the repair and the unit would need to,be cleaned out before repairs could be completed, as well as, behind the unit. No water leaks observed during service, job completed."

Arrived on site to test unit for unit leaking. Ran unit for 20 minutes with out front panel and no leaks present at this time. Job complete.

"Arrived on site for a refrigerator with the door freezing shut. Upon arrival the customer stated the FC door had been getting significant frost build up on it, and now they could not open it. I tried to open the door but found it completely frozen shut and could not open it at all. Upon further inspection I found the gasket on the bottom sagging and completely off. I used my mirror to inspect the bottom of the door and found the plastic holding the gasket on he bottom of the door was separating from the door itself. Due to this it cannot hold the gasket and the door will need to be replaced.

"Arrived on site and inspected refrigerator and found damper is open, inspected freezer section and found evaporator fan is running but freezer is completely frosted over, took pictures. Entire refrigerator will need to be unplugged for 48 hours to remove frost buildup. after defrost refrigerator should be operating properly, job complete"

Arrived on site and found fresh food temperature is 60+ degrees your temperature is 40+ degrees took one picture of freezer evaporator and sent it to LM I need to bring them back both evaporators and compressor to complete repair; ordrng 1 W11492867 (Evaporator) and 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 W11387048 (Freezer bin) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 Wpsav4 (Stub)

Gained access to the model and serial nit starts, tumbles, but doesnt heat. Needs more work. ordrng 1 WPW10185982 (TIMER) and 1 279838 (HEATING ELEMENT) and 1 W10900067 (CUTOFF-TML) and 1 279816 (HI-LIMIT TSTAT)"

"Arrived on site for wall oven resetting itself. I inspected the unit and work area. I found fault code FCE3. I found no such fault code in the tech sheet. I called techline. I followed service pointer W11437808. I replaced the UI. I tested the unit and it is now working as designed.

Arrived on site to test unit for left rear and right rear burner not igniting.

Arrived on site for drawer issues. Found larger crisper drawer not sliding in tracks correctly and smooth replaced tracks same issue ordering crisper drawer ; ordrng 1 W10860122 (Crisper drawer)

"Arrived on site for customer complaint of unit frosting and freezing on RC evaporator cover, found damper motor failed, found evaporator cover warped, found miscommunication between UI and evaporator thermistor, ordering all parts. ; ordrng 1 WPW10248595 (Damper motor) and 1 Cnote (BC only)"

"Onsite for washer not draining. Found drain pump noisy and not draining water. Replaced drain pump, unit functioning as designed. Call complete"

"Arrived on site for refrigerator leaking water. Ins unit and work area. Found water sitting in bottom of RC. Found RC evaporator drain pan bowed. Found FC dry and condenser drain holding water. Will need to replace RC drain pan.

"Arrived on site for customer complaint of unit not cooling, found failed start device, I replaced start device, unit tested good.

"Arrived on site to diagnose washer not draining, I found fault codes relating to long drain and over suds as well as drain pump intermittently failing. I gained access to the drain hose and the front access valve and found that the water is not draining from the unit and is more than likely clogged

"Arrived on site for a dryer with no heat. Upon arrival I found the unit was heating, but clothes were still wet after several full cycles. I ran the unit and found it heating. I used the vent test kit with the vent on and found poor airflow for all dryers. I then removed the vent and actually found no airflow at all. I gained access to the blower wheel and found it not attached to the motor and actually backwards. I in stalled the blower wheel and retraced the diagnosis steps. I found the unit now working as designed with good airflow. Call complete."

Arrived on site to test unit for right RC door gasket ripping. Upon arrival customer stated gasket is good and he found out it was something else and not the gasket.

Arrived onsite for the unit not releasing the ice. Tested the unit and found that the separator door will not open fully open up to allow ice to fall out. Ordered separator assembly. Rescheduled with customer ; ordrng 1 WPW10353552 (separator)

Arrived on site for oven bake not working.I inspected the unit and work area. I tested the bake and broil. I found the ignitor glowing but no bass being released. I did an amp draw on the igniter and found it only showing 2.3 amps. I replaced the ignitor and retested. The new igniter is showing 3.8 amps and the oven is working as designed. Job complete.

Arrived onsite to replace evaporator cover. Replaced evaporator cover. Fan came on and started blowing cold air around. No issues at this time. Job complete