We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Austin, TX 78703
Wesley
Job Details: 05/09/2022
Arrived onsite found blown thermal fuse because fuse had been placed directly agains the cabinet interior and prematurely overheated. Replaced fuse and placed in correct location. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78702
Wesley
Job Details: 05/09/2022
Arrived onsite and replaced damaged as panel. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78702
Wesley
Job Details: 05/09/2022
Arrived onsite for ice maker not producing. Found unit fill sensor stuck causing it to continuously read full. Repair fill sensor unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Austin, TX 78734
Justin
Job Details: 05/09/2022
Arrived on site for a dryer with a dent. Upon further inspection I found the front panel with two dents in the front left. Upon further inspection while removing the new panel from the box I found a small scratch. I verified with the customer that it was okay. I installed the panel and the unit is as designed. Call complete.
We serviced a
GE WASHER
Model WHRE5260E1CC
Near Austin, TX 78734
Justin
Job Details: 05/09/2022
Arrived on site to install previously diagnosed parts. Upon removing the old drain pump I found several large shards of tile like pieces in the hose and pump. I removed the pieces from the hose and replaced the pump. I then replaced the pressure hose and tested the unit. I filled the tub and drained it. I found the unit working as designed with no leak present at the time of service. I the with check. Call complete.
We serviced a
ELECTROLUX OVEN
Model EI30EW38TSB
Near Austin, TX 78732
Justin
Job Details: 05/09/2022
Arrived on site for wall oven not heating. I found the unit completely responsive but with no heat. I turned off the power at the breaker and then gained access to the heating components. I ohmd out all elements and found them good. I ohmd out the thermostat and found it bad. I replaced the thermostat and then tested the unit. I let the oven preheat the 350?F and found it working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78732
Justin
Job Details: 05/09/2022
"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated they thought the unit was within warranty.
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a washer that is making unusual noise. Found main pulley nut loose and retightened nut. Tested unit and found all is functioning properly at this time. No leaks were found at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
"Arrived on site to diagnose a refrigerator that is freezing items in the rc. Found airgaps in shelves blocked by packages, preventing proper airflow through rc. Advised customer on findings. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL COMPACTOR
Model KFCP02IRWH1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/09/2022
Arrived on site to install previously diagnosed part. Installed new switch and knob. 2326. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78744
Tyler L
Job Details: 05/09/2022
"Arrived on site for noise complaint. Found unit making a scraping noise while running. Found front feet much too high, causing unit to slightly tilt back. Adjusted feet and tested, now unit is running smooth with no scraping noise. Unit is heating correctly as well. No other issues at this time, job complete."
We serviced a
MAYTAG OVEN
Model MER8700DS1
Near Hutto, TX 78634
Gerry C
Job Details: 05/09/2022
Arrived to instal previously diagnosed and ordered part. I removed the failed control and installed the replacement. I tested and the unit heated and cycled as designed.
We serviced a
GE DISHWASHER
Model GDF620HMJ2ES
Near Austin, TX 78745
Tyler L
Job Details: 05/09/2022
"Arrived on site for complaints of no drain. Found large amount of food and trash debris in drain pump. Removed all debris and tested. Unit is no draining properly. Advised customer to make sure to rinse dishes and be careful about letting trash in.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78745
Tyler L
Job Details: 05/09/2022
"Arrived on site for install of new heater. Customer also stated that the unit will not advance. As soon as he presses start, clean indicator flashes. Installed new heater. Tested and unit is now advancing normally. No water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78641
Kimo
Job Details: 05/09/2022
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new panels,new cap, new cooktop and door. Tested unit and found unit operating as designed.job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Kimo
Job Details: 05/09/2022
Arrived onsite for rang with gas smell when oven is in use. Up inspection I found no leaks. And also found that the regular was not convinced to ng fro lp. I corrected this and tested unit and found unit operating as designed. Call safety and spoke with Lauren an got Sr#7733573887. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kimo
Job Details: 05/09/2022
Arrived onsite for range with burning smell. Upon inspection I found that the terminal block had burnt up due to a loos connection. I replaced the block and with my wiring kit I repaired the wire terminations. And tested unit and found unit operating as designed jobs complete .
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Liberty Hill, TX 78642
Lou
Job Details: 05/09/2022
"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found the element illuminating at the back left vent inside. I found the vent tube at the back of the unit was badly crimped and not allowing for good airflow to the vent inside the wall going to the roof. Using my borescope, I checked the vent inside the walls and found a large amount of lint built up inside. Using my vent test kit, I tested the airflow in the unit and the first test I performed with the vent tube off and the unit passed. I tested two mores times with the vent tube attached and the unit failed both times. I recommended that the customer have the vents checked/cleaned before using the unit again to avoid any damage to the unit. No lint observed during service within the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Lou
Job Details: 05/09/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the left RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Removed and replaced the ice maker cover. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Hutto, TX 78634
Gerry C
Job Details: 05/09/2022
"Arrived to inspect wash plate broken. I found the wash plate mounting bolt had came loose, allowing the agitator to come loose. I reinstalled the agitator and mounting bolt and replaced the wash plate due to worn teeth and tested. The unit squealed during high speed spin and I removed and replaced the belt. I calibrated the control and the unit operated as designed in service test mode. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Gerry C
Job Details: 05/09/2022
"Arrived to inspect door damage. I found the door panel and the console were smashed in various places from shipping or installation. I removed and replaced both parts and tested the unit. All functions were present in service test mode and there were no error codes. The side mounting screws were not present and I informed apartment maintenance that they will need to be installed. Operational test good, no leaks observed during service."
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Dripping Springs, TX 78620
Kevin
Job Details: 05/09/2022
"Arrived on site and found Door gasket is out of channel. Reset door gasket back into channel and door is now closing properly. Took one picture of completed repair, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78665
Gerry C
Job Details: 05/09/2022
"Arrived to inspect buttons not responding. I found that the stop button would not engage and the CX presented a video showing the issue with the start button intermittently not responding. I removed and replaced the control and tested. All functions were normal. If additional purchase date information is required, the owner will need to be contacted, as I met with the tenants."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps normal at time of service and no failures to unit. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Granite Shoals, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Round Rock, TX 78665
Gerry C
Job Details: 05/09/2022
Arrived to inspect vibration and unit walking. I found the legs incorrectly set and corrected. Internal inspection showed no signs of damage and I entered and tested within manual and automatic test modes. The unit operated as designed. The CX had water treatment and I set the concentration to 6X and advised them how to adjust if needed. No leaks observed during service.
We serviced a
LG REFRIGERATOR
Model LSC26905SB
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for no cool, tested unit found a cracked liner from front to back of evaporator causing warm air to penetrate into FC causing defrost system failure, liner is saturated with moisture, multiple issues with defrost, failed heater, evaporator fan, thermistor out of range, due to damaged liner a good repair cant be made, unit is not job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 05/09/2022
"Arrived on site for noise complaint with hinge. Found defective arm extension assembly,replaced extension assembly tested door operation good noise no longer present ; used 1 WP2307857 (Extension) from stock"
We serviced a
LG RANGE
Model LSE4615ST/00
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for burner getting to hot, customer stated that she cant get the burner to cook on very low heat, tested unit found all burners operating as designed, not shorted infinite switches and all burners adjusting in temps and cycling per design, advised customer to use smaller burners to achieve lower desired temps, unit is running as designed designed job complete"
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for flickering display, tested unit found control connections are good to the display, replaced display, unit now is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fischer, TX 78623
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for Draining only in drain and spin, customer stated that it completely stopped draining, tested unit found water in tub, attempted to activate drain pump, no success, inspected connection to drain pump and found broken connections, fixed connections with butt splice, also found failed cam, image uploaded, replaced cam, no signs of gear case failure, put unit into diagnostics cycle, all components are activating, softener dispenser is also running as designed, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Wimberley, TX 78676
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for leaking water and customer stated the there is no ice production, tested unit found broken harness on the bottom door,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Del Valle, TX 78617
Joe Z
Job Details: 05/09/2022
Arrived onsite for SQUEALING/BANGING NOISE DURING SPIN- STILL DRAINS AND WASHES FINE BUT SOMETHING WRONG WHEN SPINNING. Upon arrival found F0-E5 off balance load detected. Found floor in laundry room warped and causing unit to be Un leveled. Customer stated that the unit usually shakes when large blankets are being washed . Explained to customer that large heavy item tend to cause off balance issues and instructed customer to balance load with other articles. Leveled the unit legs the best I could. As far as the squealing noise. Found loose belt and worn cam pulley. Replaced belt and cam. Test unit and unit operates as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM03
Near Leander, TX 78641
David S
Job Details: 05/09/2022
Arrived on site to install previous diagnose part. I gained access to the mullion and replaced it with new. I tested the door and found it working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS
Near Meadowlakes, TX 78654
David S
Job Details: 05/09/2022
Arrived on site for vent hood not venting properly. I inspected the unit and work area. I removed the blower motor and tested it. I found it working as designed. I looked into the exterior vent and found it sealed off with no way out. I toke pictures and a video and showed the customer. The home builder needs to come out and remove the vent hood so they can properly vent it outside. Job complete.
We serviced a
GE COOKTOP
Model PP945SM3SS
Near Lago Vista, TX 78645
David S
Job Details: 05/09/2022
Arrived on site for to install previous diagnose part. I gained access to the control and replaced it with new. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/09/2022
Arrived on site to test unit for ice maker leak. Found ice maker twist tray not moving but ice maker running through diagnostics when engaged. Ice maker would run a cycle but twist tray was staying stuck in mid cycle causing leak. Also noticed ice maker fill tube heater harness is damaged. . If returning to repair recommend ice maker and filltube with heater. Attaching to photos.
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Austin, TX 78734
Brandon
Job Details: 05/09/2022
"Arrived on site to replace UI, after replacing, unit tested good."
We serviced a
SAMSUNG WASHER
Model WF45R6300AVUS
Near Briarcliff, TX 78669
Brandon
Job Details: 05/09/2022
"Arrived on site to inspect unit for not finishing cycle, found drain filter was clogged, I removed clog, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2022
"Arrived on site to inspect unit for not simmering, customer had lp conversion done, and unit is testing good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrew
Job Details: 05/09/2022
"Arrived on site to perform sealed system repair based off of previous diagnosis. Found temps were correct in both RC and FC on arrival. Evap had full frost pattern. Replaced compressor, evap, dye drier, run cap and start device as a precautionary as unit is now working properly. System held 130psi of nitrogen for 30mins. Vacuumed system and charged to specs. Found compressor struggling to turn on. Reset gfci wall outlet and unit kicked on but noticed garage lights flickering. Watched compressor cycle and when attempting to turn on again voltage to unit drops and lights flicker. Outlet unit is connected to is tied in with multiple wall outlets and garage door openers. Breaker for electrical circuit is 10amp gfci. When unit is supplied with proper voltage it runs as designed. Advised customer needs to correct issue by providing dedicated breaker and outlet for unit only as previously recommended by whirlpool tech line. No water connection to unit. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/09/2022
Arrived on site to test unit for not filling with water. Found unit filled with water upon arrival. Drained water and ran diagnostics with no issues. Removed overfill switch connection to attempt to get control to throw an error code as none were present. Control did not recognize switch status. Removed owi connection with no change in performance. Recommend replacing control board. Customer stated they would like to shop around and prefer to have unit replaced. Advised customer if they decide to proceed with repair to give us a call. of 1514. Attatched to photos. Job complete. 1514 CC P9AMJ9
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 05/09/2022
"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and no stored codes found. Ran a diagnostics cycle and everything checked good. I then tilted unit back wards and chef for any gear leaks and found nothing. Unit is operating as designed. No water leaks detected during service. Job completed."
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Pflugerville, TX 78660
Vincent
Job Details: 05/09/2022
"Arrived on site for dryer making noises, inspected unit and work area. Disassembled unit and found change and a tool stuck around the drum causing unit to stop and make loud noises. Removed all change and tool. Reassembled and tested. Unit is operating as designed. No gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GNE27JSMAFSS
Near Driftwood, TX 78619
Kevin
Job Details: 05/09/2022
"Arrived on site and found icemaker is cycling but not getting water. Cannot hear valve actuate, found voltage to valve is good and after replacing it south is now actuating when icemaker call for water but there is still no water entering icemaker. Waterline to icemaker likely froze in between when previous homeowner out and new homeowner moved in. Recommended that refrigerator be allowed to defrost for two days to see if this clears waterline. Job complete"
We serviced a
SAMSUNG DRYER
Model DV40J300EW/A2
Near Austin, TX 78737
Kevin
Job Details: 05/09/2022
"Arrived on site and inspected dryer and found with vent hose attached airflow is showing restricted, took one picture. Removed vent hose and now airflow is showing good. Dryer is heating properly. Recommend it to homeowner the vent to the exterior be clean/cleared by a service and flexible vent hose be changed out for a rigid one.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78652
Kevin
Job Details: 05/09/2022
Arrived on site and replaced heating element per service pointer W11540964. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24GS0
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2022
"Arrived on site to inspect unit for not heating, found failed magnetron, I replaced magnetron, unit tested good.
We serviced a
GE DISHWASHER
Model GDF520PGJ2WW
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2022
"Arrived on site to inspect unit for not powering on, found connector on control board not making good connection, I replaced control, unit tested good."
We serviced a
GE REFRIGERATOR
Model PYE22KSKBSS
Near Austin, TX 78739
Kevin
Job Details: 05/09/2022
"Arrived on site and found freezer evap drain is frozen/ blocked by ice. Sent pictures to KB/service management. Used steamer to remove ice and reassembled freezer, job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Kyle, TX 78640
Kevin
Job Details: 05/09/2022
"Arrived on site and inspected washer and found no error codes, ran all functions in manual diagnostic and everything passed. Ran test 51 and it also passed. Took picture of gearcase and washer is operating us intended. Found tub is not connected on the front edge and reattached it. only no issues with washer, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bastrop, TX 78602
Matthew
Job Details: 05/09/2022
"Arrived onsite to replace previously diagnosed parts. Replaced ignitor, inspected harness and tightened screws on holder and burner as instructed by tech line. Tested unit and unit cycled 10 + times without issue. Unit is functioning properly. Job complete"
We serviced a
GE REFRIGERATOR
Model GTH18DBXARWW
Near Bastrop, TX 78602
Matthew
Job Details: 05/09/2022
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Compressor was on. Inspected freezer compartment and found fan not on. Removed evaporator cover and fan was bound with debris. Removed debris and fan kicked on. Cooling was affected by no evaporator fan movement. Cleared area and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Manor, TX 78653
Matthew
Job Details: 05/09/2022
Arrived onsite for refrigerator not cooling. Upon inspection found evaporator cover covered in frost. Thawed ice and inspected behind evaporator cover. Found defrost issues. Upon further inspection found harness not connected securely. Secured harness and tested. Unit now going through defrost cycle. Job complete
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Manor, TX 78653
Matthew
Job Details: 05/09/2022
"Arrived onsite for right rear burner not functioning. Upon arrival tested unit. Pulled unit to inspect control area. Found active throughout the control, switch and burner area. Took pics. Notified customer that warranty will not cover repair and warranty at this point is void.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manor, TX 78653
Matthew
Job Details: 05/09/2022
Arrived onsite for dishwasher not starting. Upon inspection found failed connections at junction box. Secured connections and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78723
Joe Z
Job Details: 05/09/2022
Arrived onsite for Missing turn table and the glass cooking tray. Upon arrival unit is in a vacant apartment. Found tray and ring were missing. Replace tray and ring.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
David S
Job Details: 05/09/2022
"Arrived on site for Fridge making a buzzing noise every two minuets. I inspected the unit and work area. I found the compressor trying to kick on and then shut off. I found good voltage at the wall. I tested voltage to the start device and found 120vac when called for cooling. I swapped in a test start device, and found the same thing happening. The unit will need a compressor, uv dryer and a access stub. I spoke with PR, he is ordering parts. I spoke to the customer about lead time and it could take up to 2 months to come in. The office will reschedule when we have eta on the parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 05/09/2022
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a scratch in the outer door panel near the middle of the panel. I removed and replaced the panel and tested the unit and it is operating as designed. No water leaks observed during service and water left turned off. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Kyle, TX 78640
Kevin
Job Details: 05/09/2022
"Arrived on site and inspected refrigerator and found no ice production, reset ice maker and it dropped what it had in tray and refilled with water. Ice maker is working now, if issue continues will need to bring back a new ice maker, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78728
Justin
Job Details: 05/09/2022
"Arrived on site for a refrigerator making a loud noise. Upon arrival the noise was occurring. It was a noticeable abnormal vibration. I found the vibration coming from the cardboard base under the condenser. The cardboard was beginning to bow and vibrate against the condenser when the compressor was running. I did my best to reshape the cardboard and the noise greatly reduced. I informed the customer that the cardboard cannot be removed, and it is possible the noise may come back. Unfortunately it is how the unit is designed and the more moisture that is present, the more the cardboard may bow. No fee due to being a for the same issue. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Georgetown, TX 78633
Lou
Job Details: 05/09/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near Moody, TX 76557
Jonathan M
Job Details: 05/09/2022
"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Customer advised that the unit had processor prior to losing cool but when he unplugged it and plugged it back in after defrosting it, the unit has been working since. Did not see any evidence of any kind of defrost issue on the evaporator even though the unit has been running for a little over a week. Tested resistance on the heater and found it within range. Checked the defrost by metal and found it closed. Spoke to PR and was advised to check resistance and continuity from the board. Found the wire harness shared continuity. Was advised that this issue couldve been caused by a door being left open in the freezer due to this being the first time this is happened. Customer will call back if further issues persist. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/09/2022
"Arrived on site for a washing machine that its intermittently not filling with water. Inspected unit and work area. The customer advised that he can run his unit a couple times in the first time it wont fill of water but on subsequent cycles, the unit will fill up more water. Had the customer show me the time of loads that he was running and noticed he was using the extra power button which was most likely causing his issue. Pulled up the service pointer on the extra power button and explain to use to the customer. Ran a load of clothes in a normal cycle without the extra power button and found the unit filling as designed. Went over the user care guide and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/09/2022
Arrived on site for a washing machine that is leaking and overflowing. Inspected unit and work area. Customer advised that she did not know if the unit was actually leaking from underneath the unit or not but that the unit did overflow when she went to use it. Checked the pressure switch and found a good connection. Checked the pressure hose and found a tear in the pressure hose on the back of the tub. Replaced the pressure hose and tested the unit. The unit began to fill and operate as designed and cut off the water and continued into the agitation cycle prior to overflowing. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Waco, TX 76712
Jonathan M
Job Details: 05/09/2022
"Arrived on site for a washing machine that is going off balance on certain cycles and is making a squeaking sound. Inspected unit and work area. Confirmed the customers complain about the squeaking sound but found it only squeaking whenever you push the basket from side to side. I did check the hub and did confirm that theres no issue with the hub. Check the suspension and found the suspension was good. Checked underneath the unit and could not find any signs of rubbing or oil marks anywhere. Tested the unit and manual agitation and spin and the unit ran as designed. I did find that the washer was sitting on level and was leaned all the way to the right where the tub was pushed up against the side of the cabinet. Did explain to the customer that can cause off-balance loads. The customer stated that the unit only seems to go off balance during towel loads and that even when she tries to adjust the clothes inside of her washer, the unit will still go off balance. Ran the unit with a a load of towels and ran the unit through a drain and spin after soaking the towels. The unit ran as designed. Spoke to JC and was advised to check the rod cups up at the top of the washer to ensure that nothing was cracked or broken. Did confirm that all of them were intact. Whenever user care guide and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Waco, TX 76712
Jonathan M
Job Details: 05/09/2022
"Arrived on site for a refrigerator thats making a rattling sound. Inspected unit and work area. The customer advised that the unit was making a rattling sound when they initially called in but since theyve moved the refrigerator, the noise has been removed and they have not had the same issue. He didnt want me to check the unit just to make sure there wasnt anything wrong. Check the unit and could not replicate the issue. I ran through all kinds of testing with the unit and advise the customer that he mightve had an issue with the flooring causing uneven leveling and causing something to rub up against the cabinet. Could not see anything necessarily that would be needed to be moved so advise the customer to call back if they had further issues. Call complete."
We serviced a
GE REFRIGERATOR
Model PFE28KSKESS
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/09/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the gasket and tested the unit. Found the unit sealing properly around the entire freezer. Advise the customer to give the unit 45 hours for the gasket to mold properly and to remove as much frost debris as possible to avoid further issues. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
David S
Job Details: 05/09/2022
"Arrived on site for console being unresponsive. I inspected the unit and work area. I found the unit in a failed state with the console not responding. I found powering from the main control being sent to the console. I unplugged the console and closed the latch. I found the unit going into a drain indicating a good main control. I spoke to the customer about replacing the console, and provided the from CS. The customer agreed. I installed the new console and tested the unit. It is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Austin, TX 78704
Wesley
Job Details: 05/09/2022
Arrived onsite and found unit drain tube clogged and causing leaking. 2360 service and . Modified tube to prevent issue from reoccurring and cleared all ice. Unit is now operating as designed. Charged .
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Pflugerville, TX 78660
Vincent
Job Details: 05/09/2022
Arrived on site to install previously diagnosed parts. Removed oven from wall opening with my dolly. Removed back cover to gain access to backs element to install new one. Reassembled unit and tested and unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a washer that is not turning on. Found in control and ui. Advised customer on findings and that damage is not covered under any warranty policies. No further repairs to be done at this time. Documented issue in sd pics.
We serviced a
GE REFRIGERATOR
Model PSS25NGNABB
Near Round Rock, TX 78681
David S
Job Details: 05/09/2022
Arrived on site to install previous diagnose parts. I gained access to the defrost heater and bimetal. I replaced both with new. I reassembled the unit. It is now working as designed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS9C
Near Austin, TX 78754
Joe Z
Job Details: 05/09/2022
Arrived onsite for DOOR IS NOT LATCHING AND WILL NOT START CYCLES. Upon arrival found that latch handle was loose. Removed control panel to inspect latch. Found latch was broken and harness did not have secured connection. Need to replace latch. Replaced latch and secured harness. Test unit and unit operates as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Kyle, TX 78640
Tyler L
Job Details: 05/09/2022
"Arrived on site for install of previously diagnosed part. Installed new console. Tested and unit is starting up right away. All buttons are working on display. Heating and tumbling correctly. No other issues at this time, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Kyle, TX 78640
Tyler L
Job Details: 05/09/2022
"Arrived on site for complaints of no power. Found unit attached to a light switch. Found the light switch off. Turned on, and power was restored to the dishwasher. Ran test cycle and unit passed. Advancing normally and no water leaks. , job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWLU0
Near Kyle, TX 78640
Tyler L
Job Details: 05/09/2022
"Arrived on site for complaints of no water. Found hose disconnected causing a water leak under unit. Reconnected hose and now the water is filling the tub and not leaking. Ran test cycles and monitored. No other issues at this time, job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE00
Near Austin, TX 78738
Luis
Job Details: 05/09/2022
"Arrived on site. Found refrigerator uneven,wobbly and tilting forward,removed kickplate found broken adjusted pin on left side support. Adjusted left back stand and right side,u it tilted back and not as uneven and wobbly. Checked door operation good some unbalance but safe. for support replacement parts
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78738
Luis
Job Details: 05/09/2022
"Arrived on site for not dispensing ice. Tested ice dispenser,motor or ice door not responding,ui shows dispensing,ran ui diagnostics pads passed. Removed bottom kickplate found water leaking on wood floors,found water leaking from liner under unit and leaking from wire harness going into liner wall,found water in wire harness called tech support submitted pictures with tech support per tech support unit is un. Sr#7733611531"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78733
Luis
Job Details: 05/09/2022
"Arrived on site for no ice. Found unit not powering on,diagnosed a defective external drain pump,unit will need a new external drain pump
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Brandon
Job Details: 05/09/2022
"Arrived on site to replace control and UI, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78735
Luis
Job Details: 05/09/2022
"Arrived on site for no ice. Ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker power cycled unit,ran diagnostics icemaker passed harvest ran error test no errors,ran fill test passed."
We serviced a
WHIRLPOOL WASHER
Model KDTM604KPS0
Near Bee Cave, TX 78738
Brandon
Job Details: 05/09/2022
"Arrived on site to inspect unit for not drying, found no error codes in diagnostic mode, found unit to be working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/09/2022
"Arrived on site to replace control/ACU from previous diagnosis. Replaced control, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/09/2022
Arrived on site to test unit for hourglass symbol not going away. Cycled power to unit and found change. Replaced console and advised customer to download whirlpool app to get unit connected to WiFi. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/09/2022
"Arrived on site to test unit for loose door handle. Found right side of FC door handle had set screw missing. Replaced screw, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EW02
Near Wimberley, TX 78676
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for door not staying down, tested unit found upper oven functioning correctly but lower oven the door is shutting it self, replaced hinges, door is now functioning correctly, job complete"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/09/2022
"Arrived on site to test unit for not igniting properly. Replaced burner head and caps, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Round Rock, TX 78664
David S
Job Details: 05/09/2022
Arrived on site washing machine not spinning out clothes. I inspected the unit and work area. I found the shift actuator disconnected from the cam. I replaced the shift actuator and the belt. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Wesley
Job Details: 05/09/2022
Arrived onsite for erroring panel with partial short. Replaced ui panel and unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Round Rock, TX 78664
Vincent
Job Details: 05/09/2022
"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and found error code F5E1, ran diagnostics cycle and everything checked good. Light indicator on door is missing. Removed door skin and it was sitting in the insulation, installed it and unit is now operating as designed. No water leaks detected during service job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WTW6120HC0
Near Round Rock, TX 78665
Vincent
Job Details: 05/09/2022
Arrived on site to install previously diagnosed parts. Installed bezel and unit is now operating as designed. No water leaks detected during service. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/09/2022
"Arrived on site to test unit for water leak, tested unit and found the water leak is not coming from ice machine but from drain elbow, noticed that ice bin was overflowing, customer stated that he would like to address this issue as well customer 78 and 2499, customer accepted, ordering part ; ordrng 1 WPW10511923 (Bin thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Vincent
Job Details: 05/09/2022
"Arrived on site to inspect refrigerator not cooling, unit is warm on the fresh food compartment, ordered main control and UI to make sure controls communicate properly with each other. Office to order parts and reschedule for 05/17/22 AM. No water leaks detected during service. ; ordrng 1 WPW10675033 (Main Control) and 1 W11330971 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Round Rock, TX 78681
Vincent
Job Details: 05/09/2022
"Arrived on site for washer, inspected unit and work area. Found stored error codes F3E1 F8E1, ran a diagnostics cycle and everything checked good. Tilted unit backwards and found motor making clinking noises and gearcase was rubbing on the belt cover because was never leveled properly. Gear case is also leaking oil. Drive motor is under the warranty, and will return with cam kit, belt, gear case and motor. . No water leaks detected during service. Office to order parts and reschedule on 05/16/22 AM ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor drive) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch kit)"
We serviced a
GE REFRIGERATOR
Model TFX20JR
Near Marble Falls, TX 78654
Cliff
Job Details: 05/09/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost timer failed and it will need to be replaced to complete repairs. Return date set for 5/19.; ordrng 1 WR9X489 (Defrost timer)
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/09/2022
Arrived on site for range burners not working. Upon arrival customer stated front left burner was staying on high setting when set to medium/low. Found no failures in knobs. Customer was using upper cooktop on arrival and couldnt properly inspect burners themselves. Found front left inf. Switch failing to regulate temp changes if used continuously. . Office to reschedule once availability of parts is known.; ordrng 1 WPW10434452 (Dual inf. Switch (LF)))
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA02
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/09/2022
Arrived on site for refrigerator not making ice. Upon arrival customer conf8rmed issue was intermittent. Found ice maker harvesting as designed but found cause of failure to be the inlet valve/res tank/ filter housing asm not allowing enough water to the door dispenser or ice maker; ordrng 1 DA97-20677A (Inlet valve/res asm)
We serviced a
JENN-AIR VENTHOOD
Model JXT9136CDP
Near Moody, TX 76557
Jonathan M
Job Details: 05/09/2022
"Arrived on site for a bent hood that wont turn on the upper lights. Inspected unit and work area. Found the light switch button is not working causing the failure. The unit would need the light switch, switchboard, and high-voltage control for the return trip. All three parts are discontinued and out of stock. The office will need to contact the extended warranty about an alternate resolution. Call complete.; ordrng 1 49001214 (Switch buttons) and 1 49001211 (Switch control) and 1 49001239 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Andice, TX 78628
Kimo
Job Details: 05/09/2022
Arrived onsite for refrigerator with door not sealing properly. Upon inspection I found that the right side hinge had come apart. I am ordering 1x hinge and the door just in case. Office to reschedule.; ordrng 1 W11409290 (Hinges) and 1 LW11091610 (Door)