We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/01/2021
"Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found smoke coming from vent when a cup of water was ran for one minute. Water still cold. Waiting on capacitor to arrive to parts so we can return and install capacitor, magnetron, and diode to complete the repair. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Matthew
Job Details: 06/01/2021
"Arrived onsite for refrigerator icemaker not making ice. Gate Code 5401. Upon arrival found ice maker is able to complete 1-2 harvest cycles before freezing up. Tested fill tube heater and recorded 64 ohms. Tested voltage output and recorded 12.6 vdc. Ran ice tray fill test and fill was interrupted. Ran dispenser test to clear and retested fill. Unit did fill properly. Unit will need UI control replaced to avoid intermittent issues. Office to reschedule ; ordrng 1 W11442053 (PANEL UI)"
We serviced a
WHIRLPOOL DRYER
Model LDE8424ACE
Near Austin, TX 78746
Kevin
Job Details: 06/01/2021
"Arrived on site and inspected dryer and found Motor is running but drum is not turning, removed front panel and found that belt is broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/01/2021
Arrived onsite to install previously diagnosed parts. I tested the valve and I did not see any issues with seeping or performance. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2021
"Arrived on site for refrigerator not cooling. Found unit had been unplugged for over a week. Powered unit on and found compressor not turning on. Gained access to compressor and found condenser fan not running or compressor. Tested voltage to both components and found none. Tested at control and found failed control. Contacted claims department for authorization. Removed failed control and installed new. Checked temperature settings and found LED lights on UI are partially working. Contacted claims to get authorization for UI. Removed failed UI and installed new. Found LED lights working. Informed customer to allow 24 hours for unit to reach proper temperature and 48 to start producing ice. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVY00
Near Killeen, TX 76542
Al
Job Details: 06/01/2021
"Arrived on site to inspect ice maker issues.Tenant advised she wasnt sure of the exact reason the landlord called in the malfunction.I tested the water flow with the filter in the unit and it was slower than it was when I removed the filter it flowed out of the unit as designed.Tenant advised the filter hasnt been replaced since theyve lived at this location.Landlord will need to replace the filter for unit to operate properly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB00
Near Woodway, TX 76712
Jonathan M
Job Details: 06/01/2021
"Arrived on site for an oven that has issues with connecting to Wi-Fi. Inspected unit and work area. The customer also advised that the unit has several lines going across the screen. Confirmed customers complaint and found two white lines going across the screen indicating an LED failure of the control panel. Went to remote enable his unit and the customer advised that he has been on the phone with whirlpool Wi-Fi care team for over three hours trying to D program the unit and reprogram it to work. Verified the customer is unable to use his whirlpool app to communicate with his oven.Ordering part in office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11293216 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed evaporator cover and installed new. Removed failed control and installed new. Performed diagnostics mode and tested software version and found 700. Put unit in basic defrost mode. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78745
Leonardo
Job Details: 06/01/2021
Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Buda, TX 78610
Robert
Job Details: 06/01/2021
Arrived on job for complaints of no power. Found the console not working . Will need console to complete. ; ordrng 1 W11378949 (CONSOLE )
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed separator and installed new. Removed failed filter head and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Harker Heights, TX 76548
Al
Job Details: 06/01/2021
"Arrived on site and inspected range front right burner staying on high when put on medium.Confirmed the complaint and found the infinite switch was defective. Removed and replaced it, but the new switch had an unusual rattling noise from inside the switch and was defective when I installed it.Customer also advised the front left (dual) burner was also staying on high when put on medium.Ordering a replacement for front right, also ordering the WPW10149355 dual infinite switch f/left burner.Needs more work ; ordrng 1 WPW10149355 (Infinite switch Dual ( front left burner)) and 1 WP3149404 (Infinite switch (Front Right))"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Harker Heights, TX 76548
Tyler
Job Details: 06/01/2021
"Arrived on site for microwave making loud noise (per customer: complaint was for loud noise not an electrical smell). Ran5 minute ice in bowl test and found unit intermittently making a loud humming noise coming between hv trans and magnetron. Informed customer at this time unit is still safe for use but. Over periods of time unit is just causing mango and trans to over heat.Will need to return with W10836753 (hv trans), w11493410 (mag), w11256462 (diode), w10850446 (cap). Spoke with SR regarding part/s availability. Office will need to reschedule once availability of parts is known. ; ordrng 1 W10836753 (Transformer) and 1 Cnote (Need all parts including ones not yet received)"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78745
Luis
Job Details: 06/01/2021
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78745
Kevin
Job Details: 06/01/2021
"Arrived on site and inspected dryer and found no airflow showing on meter, and it is not heating. Disassembled dryer and found cut off has failed. After replacing it cleared lint blocking airflow through internal dryer vent and after reassembling dryer is heating and airflow is good took pictures, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVS1
Near Killeen, TX 76542
Al
Job Details: 06/01/2021
"Arrived on site and inspected microwave with door switch issues.Removed and replaced the switches, reassembled and unit tested as designed and passed the 2 minute water cup test.JOB COMPLETE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cedar Park, TX 78613
Kayman
Job Details: 06/01/2021
Arrived onsite for refrigerator with chattering noise during water dispense. Upon inspection I confirmed the complaint. I replaced the inlet valve and the noise was still present. I accessed the filter-head and dual valve. I could hear the dual valve making a chattering noise while dispensing so I replaced it and lowered the incoming pressure at the wall a little bit. The unit is no longer making a chattering noise and is working as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Seguin, TX 78155
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not heating, upon inspection found the main power cord cab burnt up, ordering new harness. Office to reschedule ; ordrng 1 W10396611 (harns-wire)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, TX 76706
Jonathan M
Job Details: 06/01/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, icemaker, and heater assembly. Tested the unit and the unit begin working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Killeen, TX 76549
Tyler
Job Details: 06/01/2021
"Arrived on-site for washer not responding. Upon arrival, entered diagnostics and found F8E1 long fill/no fill. Found cold water valve was getting 120v,but not opening up when commanded to. Replaced cold water valve, reassembled and tested in normal wash cycle. Unit is now functioning as designed. No leaks before, during or after repairs. Call complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Andice, TX 78628
Lou
Job Details: 06/01/2021
"Arrived on site to inspect washer finished cycle indicator not working. Upon further inspection, I placed the unit in diagnostics and checked for codes. While doing this, I found the indicator tone not working when pressing different buttons on the UI. Found no error codes. Tested unit in diagnostics cycle and unit operated as designed except no ending tone. I removed the console and disassembled the UI from the console and inspected the speaker and it appeared to be okay. Tapped on it and reassembled the console/UI and retested. The tone began to work for maybe 10 seconds and stopped again. I am ordering the UI and office to schedule return service due to the availability of part. No water leaks observed during service.; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW
Near Austin, TX 78744
Jacob
Job Details: 06/01/2021
"Arrived onsite for unit not heating. Tested unit. Unit is working as designed. Checked for error codes, no errors stored. Explained to the customer how the unit works the dry the clothes, the drying times are longer than a standard dryer. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Austin, TX 78754
Scott
Job Details: 06/01/2021
Arrived on site for microwave sparking . Found diode burned . Replaced mag cap and diode . Tested unit . Heating water to Whirlpool specs . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30SXSS3
Near Georgetown, TX 78633
Lou
Job Details: 06/01/2021
"Arrived on site to inspect dishwasher top rack broken. Upon further inspection, I found the left side adjuster wheel broken. I removed and replaced the adjuster kit and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, TX 78731
Justin
Job Details: 06/01/2021
Arrived on site for a unit not connecting to WiFi and needing the SAID number. I removed the console and allowed the customer to take a picture of the SAID. I advised the customer if they have any further issues to reach out to the WiFi team. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Austin, TX 78738
Leonardo
Job Details: 06/01/2021
Arrived on site to test unit for gasket coming off. Replaced gasket test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/01/2021
"Arrived on site to replace condenser motor from previous diagnosis. Replaced motor, tested unit, unit works good. Compressor pulling .9amps consistently after running about 30mins. Thermistors were in range. RC and FC evap has nice frost pattern and evap motors working good. Noticed RC drain pan was bowed in the center, installed shims to level. No signs of water in pantry UI. 3-way valve switching good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Cedar Park, TX 78613
Tommy
Job Details: 06/01/2021
Arrived onsite for washer not operating. Upon arrival found unit belt and motor smashed. Motor missing plastic catch cam for belt to catch on. Ordering both motor and unit belt. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/01/2021
"Arrived on site for customer complaint of loud screeching noise when unit goes into spin, I replaced actuator and cam, unit is making a slight noise, but according to techline the noise is normal when unit shifts speeds. No continuous noise during testing. SR # 7730463025"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Austin, TX 78704
Luis
Job Details: 06/01/2021
"Arrived on site for freezing in fresh food. Found damper making loud odd noise,replaced damper found cold air migrating around damper housing with damper door closed. Added sealer between gaps."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/01/2021
Arrived on site to install previously diagnosed parts. Removed two large front burner heads and caps. Installed new burner heads and caps. Tested two front large burners after installing parts. Both igniting on first or second click. Job completed.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Round Rock, TX 78681
Kayman
Job Details: 06/01/2021
Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the drum would lop and roll incorrectly causing a loud thud every time it spun around. I disassembled the unit and inspected the bulk head. I could not see any issues. I believe the belt had twisted up causing the drum to become mis aligned. I reassembled the unit and tested. The unit is now working as designed no abnormal noises present. I also noticed some lint packed in the blower housing so I cleared it out. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Kyle, TX 78640
Kevin
Job Details: 06/01/2021
"Arrived on site and inspected dryer and found it is currently running with a load and showing AF on the display it is heating well. Also took an airflow reading with meter and it shows it is restricted. Disconnected vent hose from rear of dryer and now airflow meter is showing good. Took pictures. Recommended to homeowner that Vent to the exterior of the home be cleaned/cleared to correct operation, job complete"
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/01/2021
"Arrived on site for refrigerator making a hammer sound when dispensing water. Inspected unit and work area. Checked filter housing and found pin that engages filter stuck and not releasing. Removed failed filter housing and installed new. Had customer dispense water while monitoring water connection at back of unit. Installed new water filter that customer had on hand and flushed water system. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Liberty Hill, TX 78642
Lou
Job Details: 06/01/2021
"Arrived on site to inspect dishwasher rack wheels broken. Upon further inspection, the tenant advised that the unit is not drying and the lower rack wheels are broken. I found the left side wheels wonky and causing the rack to j7mp off the track on the door when rolling the rack out of the unit. Removed and replaced the wheels and test3d. Rack is operating as designed. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. While testing, using my multimeter, I tested amp draw to the components and found the element showing 7-9amps during wash & drying cycles as designed. I found the unit with rinse aid in the dispenser. I set the dispenser dial to 3 to allow for more rinse aid to dispense.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Liberty Hill, TX 78642
Lou
Job Details: 06/01/2021
"Arrived on site to inspect refrigerator dispenser leaking. Upon further inspection, I tested the dispenser and found approximately 3 seconds after dispensing water, water would drip and run down the FC door. Due to the water running done the door and causing streaks that will not come off, I am ordering the FC door SS and will return with all screened parts. Upon return, I will replace the door and inlet valve. ; ordrng 1 LW11258441 (FC door SS)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Cedar Park, TX 78613
Kayman
Job Details: 06/01/2021
Arrived onsite for range not operating. Upon inspection I found the unit in a location where I was not able to hook it up to a power supply. I checked continuity of the bake and broil element and they checked good. I tested the sensor and it checked good. I can see a discolored spot on the control board. I am ordering the control(W10894098) ; ordrng 1 W10894098 (Control)
We serviced a
LG REFRIGERATOR
Model LFXS30796S/00
Near Liberty Hill, TX 78642
Lou
Job Details: 06/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments warm and all fans operating as designed. I inspected the compressor and found it making a gurgling noise and .59amps. Made contact with in-house tech support and advised of findings and they recommended sealed system repair due to the evaporators possibly leaking due to pinholes.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/01/2021
"Arrived on site to test unit for not washing correctly and leak on left side from door. Found diverter motor not switching to upper spray arm. Found vent fan leaking. Recommend replacing sump and motor assembly, vent fan, deflector and gasket..; ordrng 1 W11112070 (deflector) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, TX 78132
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not completing cycles. Upon inspection found the unit did not go through diagnostics correctly as well, tested control and heater with no issues, vent fan was out of range.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Killeen, TX 76541
Al
Job Details: 06/01/2021
Arrived on site and inspected washer not starting. I ran diagnostics tested mode and found the valve is defective and not allowing water into the unit during a NORMAL wash cycle.Unit will need a control and valve to complete the repair.Needs more work.; ordrng 1 W11210459 (VALVE) and 1 W11498797 (CONTROL)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78731
Justin
Job Details: 06/01/2021
"Arrived on site for a range with the front left element not turning on. I checked voltage at the wall and terminal block and found both good. I then gained access to the element and found proper voltage going to it as well, but not igniting. This indicates a bad element. Ordering the element to return and install. Office to reschedule. ; ordrng 1 W11517959 (Front Left Element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Elgin, TX 78621
Matthew
Job Details: 06/01/2021
"Arrived onsite for microwave not heating. Upon inspection found unit has high voltage issues. Need to order and replace magnetron, capacitor and diode. Updated model number. Need to confirm prescreened parts ordered. Magnetron is listed with different part#.Office to reschedule. ; ordrng 1 W11493410 (MAGNETRON)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Scott
Job Details: 06/01/2021
"Arrived on site for switch hard to turn . Found knob stripped ,switch in good condition. Ordering knobs . Call to set return ; ordrng 2 W11418244s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
David S
Job Details: 06/01/2021
Arrived on site for combo unit not responding properly. I inspected the unit and work area. I found the unit display frozen and not responding. I power cycled the unit. I put the unit into diagnostics and found no fault codes. I activated all components and found them working as designed. I found the lights turning on and off on there own. I found the unit not connected to WiFi or a whirlpool app. I attempted to find the home network and the console would not find any near by networks. I am ordering a new console to complete the repair and spoke to the customer about getting the unit connected to WiFi and a whirlpool app when the new console is in. The office will reschedule when we have an eta on the part. I called and spoke to techline I advised them of the situation. I got sr# 7730883969.; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/01/2021
"Arrived n site for washer leaking water. Inspected unit and work area. Found cold water inlet valve loose on outside. Gained access to inlet valve and found broken (see SD-QUICKPIC). Removed failed valve and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. Checked to maker hot and cold are connected to correct valves. All tested good, no water leaks detected. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cedar Park, TX 78613
Tommy
Job Details: 06/01/2021
Arrived onsite for refrigerator no cool. Upon arrival found unit control misreading thermistor replaced control. Evap was highly frosted blocking air flow. Unplugged unit and spoke with customer about allowing a 48 hour defrost. Job Completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 06/01/2021
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857WSS0
Near Austin, TX 78738
Leonardo
Job Details: 06/01/2021
Arrived on site to test unit for broken door. . ; ordrng 1 W10250603 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was on but the panel was not responding. Tested and found the voltage supplied was below 14 v. Replaced control and tested. No problems found. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lakeway, TX 78738
Brandon
Job Details: 06/01/2021
"Arrived on site for customer complaint of bottom rack wheels broken, found broken wheels, I replaced all of the wheels, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
Scott
Job Details: 06/01/2021
Microwave door light is stayin on when door is closed . Found door is not properly pushing interlocks . Ordering inner door , interlock harness, and hinges if needed . Call to set return ; ordrng 1 W10687342 (INNER MICROWAVE DOOR ) and 2 W10874474 (HINGE)s and 1 W11356970 (INTER LOCK HARNESS )"
We serviced a
WHIRLPOOL RANGE
Model WFG114SVB0
Near Elgin, TX 78621
Matthew
Job Details: 06/01/2021
Arrived onsite for range with F2 error code. Per whirlpool service pointer replace control with updated version. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit making clicking noises. Customer said that the rent company from where the unit is being rented from came out to help service the unit, had cut the cold and hot water hoses. Took a pic of the hoses, hoses were cut clean off. Customer is getting the other company to get new hoses. Clicking noises was the latch. Replaced latch. Could not test any further until costumer gets water hoses replaced and the drain hose needs to be placed correctly, to keep water from syphoning out of the unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78701
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found upper rack stopper missing making top rack not make a full flush. Ordering new stopper office to reschedule. ; ordrng 2 WPW10508950 (Stopper)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lockhart, TX 78644
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from between the door. Found inner door to be damage making unit leak. Ordering new inner door office to reschedule ; ordrng 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)
We serviced a
FRIGIDAIRE DRYER
Model GLER331AS2
Near Spring Branch, TX 78070
Andrew
Job Details: 05/31/2021
Arrived on site to test unit for squealing noise. Found blower wheel was broken off shaft and nut. Unit was full of lint from improper ventilation.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78725
Leonardo
Job Details: 05/31/2021
Arrived on site to do conversion from natural gas to LP. Job complete.
We serviced a
WHIRLPOOL OVEN
Model GR450LXLS0
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for range that stopped heating in the oven mid bake and now bake nor broil works. Upon inspection I found correct voltage and polarity and the terminal block. I found the sensor showing good resistance. I found the bake and broil relays on the control stuck open and not cycling.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Tommy
Job Details: 05/31/2021
Arrived onsite for washer not turning or starting. Upon arrival found unit water was off. And unit had long fill error code. Turned water on and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not heating, upon inspection found a ACU error code and the unit did not heat. Ordering control. Office to reschedule ; ordrng 1 W11204514 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not heating, upon inspection found a ACU error code and the unit did not heat. Ordering control. Office to reschedule ; ordrng 1 W11204514 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36MBX01
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a refrigerator that?s freezing up near the air baffle and is not keeping temperature in the refrigerator section. Inspected unit and work area. Found the refrigerator somewhat disassembled by the customer. They advise that since they remove the air baffle from the refrigerator that it seems to be holding better temperature. Did find the air bifold shut and would not open until I?ve started poking the air baffle to try to open it. The unit then began to open as designed. However, when trying to get the air baffle to close, the unit motor would not start again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bin full at time of service and no failures were present. Advised homeowner on findings. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for When start I hear arching/sparks inside control panel. Smells burning when start. Found magnetron,capacitor, and diode failed. Removed magnetron,capacitor, and diode. Installed new magnetron,capacitor, and diode. Tested microwave with one cup of water and microwave is heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2021
Arrived on site to install previous diagnosed part. Removed failed closer and installed new. Tested door operation and door tested good. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Mustang Ridge, TX 78610
Jacob
Job Details: 05/31/2021
Arrived onsite for water filter stuck. Was able to remove water filter. But could not get the plastic piece from inside the housing properly seated to pull the filter out as it should. Parts of it looked to be broken. Ordered part. Rescheduled with customer ; ordrng 1 W11162042 (housing)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
Robert
Job Details: 05/31/2021
Arrived on job for complaints of not washing and blinking. Unable to duplicate error No leaks detected at time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for Door Seal is not sealing and peeling off. Found right side Fridge door gasket torn, not freezer gasket. Double checked fridge door gasket that was already ordered is the correct part number and gray to match current gasket. It was, so we will return once the fridge door gasket arrives. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, TX 78610
Kevin
Job Details: 05/31/2021
"Arrived on site and found belt is frayed and motor pulley has broken, Blower fan will not separate from motor and had to break it off to remove motor. Replaced motor and belt but will need a Fan wheel to complete repair; ordrng 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for loud noise when agitating. Found shift actuator was not shifting to agitate. Verified connection was connected properly at control and actuator. Replaced actuator, tested unit, unit works good. Found belt was slipping. Needing belt and drive pulley to fix issue. Office to reschedule. ; ordrng 1 WTW5105HW1 (BELT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Dripping Springs, TX 78620
Luis
Job Details: 05/31/2021
"Arrived on site for no cool. Pierced low side pressure reading +10 diagnosed a defective compressor,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for RC door lower than FC door. Adjusted doors, tested unit, unit works good. No leaks detected. Advised customer on placement of objects near RC damper door to prevent freezing issue. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Belton, TX 76513
Tyler
Job Details: 05/31/2021
Arrived on site for dishwasher not drying dishes. Upon arrival entered diagnostics and found no error codes. I ran a diagnostics test cycle and found that unit was able to run through each test with passing results. The heater did come on and with no water in the tub (other then ambient droplets) I fpund heater during diagnostics heated tub to 96 degrees. Also found water temp entering dishwasher was around 114 degrees. Customer also stated that they dont use rinse aid. I went over proper operation with customers on using right type of rinse aid and how often to use it. Also informed customer that unit needs a minimum of 120 degrees of hot water entering tub. At this time unit is full yet functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Kingsland, TX 78639
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a washer that is not cycling properly. Found intermittent latch failure and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10861642 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived on site to install previous diagnosed parts. Found unit setting in dining room and another dishwasher installed in kitchen. Inspected unit and work. Removed failed sump assembly and installed new. Found sump had came with new drain pump attached to sump. Removed failed vent and installed new. Vent came with gasket.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78703
Jacob
Job Details: 05/31/2021
Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/31/2021
"Arrived on site to replace recirculating pump, reservoir drain pump and water filter from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 05/31/2021
Arrived on site for washer not operating correctly. Upon arrival I found unit had motor fault error. Upon further inspection I found unit had a new actuator that had come loose from cam. I was able to reattach actuator but informed customer I would need to return with a proper actuator to replace new style. Was able to reassemble and test unit and found it functioning properly with no errors. Office to reschedule once availability of parts is known. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Waco, TX 76704
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F5 E1 (lid lock fault), and F2 E1 (UI stuck key) error codes. Tested the unit in a manual lid lock test and found the latch not recognizing the lid down. Tested the lid lock several times with the same issue. Replaced the lid lock assembly and tested the unit. Unit began to work as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that they weren?t sure if there was anything I could do for them because the unit has been working for the last week and a half since they called in for service. Inspected unit and confirmed customers statement as the unit is powering on allowing the unit to start a drying cycle. Placed unit in service diagnostics and found no stored error codes. Tested voltage to the unit and found proper voltage. Tested multiple components and found all to be working properly. I did ask the customer if they?ve noticed in the steam up in the control panel area. They advised they have not. I did ask them if the unit has had issues drying before and they advised that it has not. Went ahead and replace the control to ensure no further issues persist. Unit is working as designed. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
Kayman
Job Details: 05/31/2021
Arrived onsite for dishwasher showing F2E2 and is not operating. Upon arrival I confirmed the complaint and the error code. I followed the tech sheet to trouble shoot and try to restore the control. I could not get the console to respond or go into diagnostics. I am ordering the UI (W11368911) console assm(W11367678) vent(WPW10469574) sump and motor(W11085683) office to R/S due to part availability ; ordrng 1 W11368911 (UI) and 1 W11367678 (Console) and 1 WPW10469574 (Vent) and 1 W11085683 (Sump and motor)
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Tyler
Job Details: 05/31/2021
"Arrived on site for dryer needing previously diagnosed parts due to grinding and rubbing sound emanating from drum during use. Upon arrival was able to install new bearing assemblys/ including liner felt + adding in new glides, etc. upon reassembly of unit was able to test and verify unit is functioning as designed call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS3R5EMBC
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator not cooling in both sections. Upon inspection I found the ice door missing allowing air to get into the FC. I found frost build up on the inside of the FC door but most things in the FC were frozen solid. Customer had complaints of the ice maker not producing. I could hear a odd noise coming from the condenser fan so I pulled the unit to investigate.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REM4
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Temple, TX 76501
Tyler
Job Details: 05/31/2021
"Arrived on site for refrigerator not cooling properly. Upon arrival confirmed temp in freezer was 2 degrees and rc was 47 degrees. I then inspected FC evap and found a healthy frost pattern but the evap fan motor wasnt running efficiently enough to force cold air down to rc and this had lead to an ice blockage. Customer stated unit had been running none stop until arrival for diagnosis. I replaced evap harness, main control as well as evap fan motor. Evap thermistor ohmed out perfectly. Informed customer to watch the temps in both compartments for the next two weeks and inform us if anything new were to occur. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Salado, TX 76571
Tyler
Job Details: 05/31/2021
Arrived on site for refrigerator to cooling. Upon arrival I took temp readings and found FC was 0 & rc was 36 degrees. Upon a further diagnostics found compressor and condenser fan were functioning as designed. Evap frost pattern was healthy but I found evap fan motor was not running at full power. Found dc voltage through harness was fluctuating to much to allow fan to run smoothly. I ended up replacing both the power supply & hv control. After repairs I found unit had been functioning fully as designed with no further issues. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78703
Luis
Job Details: 05/31/2021
"Arrived on site for defective compressor. Found no refrigerant in system as well as compressor or powering on,removed compressor installed a new compressor assembly,while attempting to remove existing filter drier steel tube came out of liner cabinet,unable to braze new filter drier due to tubing breaking inside liner.
We serviced a
WHIRLPOOL DRYER
Model MGDB835DC4
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of door not staying closed, found broken catch/latch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78730
Kevin
Job Details: 05/31/2021
"Arrived on site and found ice machine is off, after turning power on it began to fill reservoir with water, sent a short video to CS. Recirculating pump turns on but is not moving water up to evaporator plate. Confirmed evaporator plate is still getting cold, A recirculating pump will be needed to correct the issue. Will order several other parts just in case; ordrng 1 W11325175 (Recirculating pump) and 1 W11034363 (Control board) and 1 WPW10485951 (Transformer) and 1 WPW10511923 (Bin thermistor)"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a dryer that will not turn on. Found ui not connected after previous service. Connected ui and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/31/2021
"Arrived on site and inspected refrigerator and found customer had experienced frost buildup inside the freezer. They have already corrected the issue and confirmed that freezer door seal is seating properly. Confirmed icemaker is also working properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
Arrived onsite for LF burner not functioning. Upon inspection found faulty element and switch. Replaced LF switch and element. Tested unit and unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model PSS26PSWCSS
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Round Rock, TX 78664
David S
Job Details: 05/31/2021
"Arrived on site for possible sealed system repair. I checked step 56 and found error code e5 bad ice maker thermistor ice storage temperature satisfied, ice mold in frozen state too long. I ran step 57 and found the unit cycled. I ran a fill test and found the unit no filling with water. I inspected the freezer evaporator and found no signs of frost or ice build up. I ran a temperature check in the freezer and found it getting below 4 degrees. I gained access to the compressor and found the unit missing a back wheel. I inspected the drip pan and found a crack near the front of the drip pan. I found the unit has a dryer with an access valve on it. For the high side. I out the unit into home position and let the pressures equalize. I found pressure at the high side good. I powered the unit on and found it building pressure appropriately. I spoke to CS. The unit will need, an ice maker, fill tube heater, fascia heater, drip pan, and new wheel to complete the repair. order fill tube heater W11087201, fascia heater WPW10553630, drip pan W11225840, icemaker W11294907, roller WP67005149. The roller pin is in the drip pan."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the ice tray full of ice. I ran diagnostics and the ice tray harvested and filled as designed. I found the unit not dropping below 20 degrees in the FC but the RC was 37. I accessed the evaporator and found a good frost pattern on the coils. I found that it looked like the coils thawed then re froze because of water droplets that were frozen on the coils. I checked all fans and thermistors and all checked good. I am being advised to order the FC thermistor(W10316760) HV control(W11089236) and return with the ice maker. Office to R/S due to part availability. ; ordrng 1 W10316760 (Thermistor) and 1 W11089236 (Hv control)
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW04
Near Driftwood, TX 78619
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not cooling at times, customer had ABA Appliance put and they diagnosed a leak in the evaporator, when I arrived, I found freezer was at -1 to 5 degrees, I removed evaporator cover and found excellent frost pattern, showed customer, I tested unit in diagnostic mode, everything passed, fan motor, heating circuit, cooling system, unit tested good. If problem continues, will recommend replacing control and thermistor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and found unit clicking as customer described. Measured amp draw and found out of range. Measured resistance on compressor windings and found within range. Found failed starting device. Removed failed device and installed new. Powered unit on and found compressor running. Measured amp draw and found within range. Informed customer to allow 24 hours to cool and 48 hours to make ice. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived n site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Removed lint screen, tested air flow and found suction at lint trap (sign that air flow is good but not and accurate test). Measured voltage at terminal block and found correct voltage. Gained access to element and fuses. Found cycling thermostat opened. Jumped thermostat to check if unit would heat and it did. Will need to replace cycling thermostat and test. Ordering 2 just in case fails while testing and returning with most presceen parts..; ordrng 1 VENTTESTER and 2 WP8318268 (THERMOSTAT )s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Jonathan S
Job Details: 05/31/2021
Arrived on site for dishwasher having error code F8-E4 and leaking water. Inspected unit and work area. Found water setting in drip tray and dust underneath unit. Performed diagnostics mode and ran test operation with drip pan uninstalled. Monitored operation and found no sign of leaks. Ran test mode again to insure there are no leaks. When assembly unit found small puddle on right side. Pulled unit out and ran test mode again. Found water leaking from seam of tube (see SD-QUICKPIC). Will need to replace tube to complete repair. Found no RTA available on part.Turned water off to unit and advised customer not to use until repaired.; ordrng 1 W11409866 (TUB ASSEMBLY )