Service History 456

Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washer that would leak whenever it would fill according to customer. Upon arrival Arena diagnostics but could not find any error codes indicating any kind of hardware software failure so I first checked under the machine to ensure that the drain pump was still intact and that there are no leaks within that area or the gear case portion either after verifying that everything under the washer was fine and dry with no signs of leaking I took apart the consul and found that there was a huge rust puddle underneath the water in the valve and when I turn on the machine I mediately found that the cold side valve was leaking into the compartment and down side of washer. After customer approval and replacement of valve I was able to retest unit and verify that there is no longer any leaks unit is not functioning as designed call complete
Near Waco, TX 76712
Jonathan
Job Details: 10/02/2020
WASHER MAYTAG MVWB965HC0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit does have power it just will not lock the lid to start the cycle. Confirmed complaint and found control consul not turning off. Power cycled unit and placing it in service diagnostics. Found no stored error codes and attempted to manually lock the lid lock. Found unit would not lock or indicate that I was trying to lock. Checked connectors at the control between the user interface and the lid lock on the control and repositioned them to ensure they both were fully engaged. Tested unit and unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placing it in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed and heated up the end. Advise customer that the unit is working and that she would need to use rinse aid to help with her drying due to energy efficiency regulations and the heater not running as long as it used to. Customer is not using rinse aid and gave her some tips on how to get her best dry. Unit is working as designed. Call complete.
Near Temple, TX 76501
Tyler
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that was not cycling properly.Upon arrival I found that the dishwasher would fill and drain as needed and put into a normal cycle but it would not agitate and after running a diagnostic checks I found that the motor was receiving the full voltage that was not allowing for circulation of water with in the unit I ended up replacing the sump assembly and re-tested unit and found that everything is working as designed and the unit cycles to fill agitation and drain. Unit functioning as designed call complete
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously ordered part.Removed the door, cleared the drain and drain was clear.Removed and replaced the door gasket and used my heat gun to form the gasket to the cabinet.Advised customer not to open the freezer compartment for approximately 24 hoursJob complete"
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer stuck on rinse.Ran diagnostic test mode and found there were no errors.Noticed the unit was several unleveled causing the issues.I calibrated and leveled and unit tested as designed.No leaksJob complete
Near Belton, TX 76513
Jonathan
Job Details: 10/02/2020
FREEZER KENMORE 253.2204241 Arrived on site for a freezer that is developing ice inside the freezer. Inspected unit and work area. Customer advised that they’ve had an issue with their gasket for some time now and how do use duct tape to keep the gasket in place. Inspected gasket and found gasket not ceiling all the way around the liner. Replaced gasket and used heat gun to reform gasket. Unit is working as designed.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/02/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed lamp. Found light still not turning off. Found interlock on right side not functioning properly. Unit will need new interlocks to complete repair; ordrng 1 W11033422 (interlock)
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not spinning clothes dry, found oil leak from gear case, found failed gearcase.
Near Killeen, TX 76549
Al
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer and found the screw to the cam was loose, causing the noises customer heard while running loads of clothes.Used locktite to ensure the screw would NOT fail again.No leaks.Job complete"
Near Belton, TX 76513
Jonathan
Job Details: 10/02/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for a washer that won’t start a cycle but makes a clicking sound. FaceTime and work area. Placed in service diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (stuck key) error codes. And found 5e unit intermittently having issues with locking and unlocking the lid. Turned unit off and went back into diagnostics. Found unit showing the F5 E1 error code. Replaced latch and tested unit. Unit began to work as designed. Customer ran a load and unit began to spin, fill, and agitate. Call complete."
Near Whitney, TX 76692
Jonathan
Job Details: 10/02/2020
REFRIGERATOR GE GFE24JMKGFES Arrived on site for a refrigerator that has a freezer gasket not sealing properly. Inspected unit and work area. Confirmed issue with gasket and use the heat gun to reattach gasket.Allowed 15 minutes for gasket to call to ensure it didn’t ring mold back to original mold. Advise customer to get the unit 3 to 4 hours before opening the freezer door to allow the gasket to form properly. Unit is working as designed. Call complete.
Near Granite Shoals, TX 78654
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and installed new ice maker. Verified operation. Unit tests good. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I checked voltage at the control and found none. I checked at the outlet and found the unit unplugged. I plugged the unit in and found good voltage. The unit powered on. I put the unit through a diagnostics cycle and found no fault codes. The unit completed the cycle with no issues. The unit is operating as designed.
Near Leander, TX 78641
Paul
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for a refrigerator making a loud noise when trying to dispense ice and the ice will not dispense. Ms stated the have never used the ice since it was turned on. I found the ice in the ice bucket clumped around the auger binding the motor. I removed the ice from the bucket and tested the unit. The ice dispenser works as designed. I explained to me that any ice not used within 14 days needs to be dumped out of the ice bend to prevent this from happening again. I showed Ms how to turn the icemaker off if they are not going to use the ice. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and inspected ice maker not producing ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it including the new harness.Reassembled and unit cycled properly.No leaks detected at time of service.Job complete
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of poor water flow and small ice, found weak water flow, found failed single valve in back. Ordering valve, all’s bringing back filter head and dual valve. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/02/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Tested operation to identify noise. Disassembled unit and found found object stuck in felt/bearing. Removed object and assembled unit. Tested operation, all tested good."
Near Austin, TX 78738
Brandon
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace failed hinges and bracket, I replaced all parts, unit tested good."
Near Austin, TX 78754
Andy
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator tripping breaker and making noise. Upon arrival customer informed that refrigerator was tripping breaker nut is now plugged into another outlet and hasn’t tripped since then. Tested and inspected unit and found on GFCI. Instructed customer that in is not recommended to be on GFCI if possible. Found noise coming from copper tubing. Made adjustments and added padding as needed. No water leaks present at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/02/2020
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to install previous diagnosed part. Removed failed door switch and installed new. Tested operation. All tested good.
Near Lakeway, TX 78734
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for customer complaint of ice maker leaking, found ice would dump, and fill with more water then needed. Also found lights in freezer out. Ordering ice maker, led lights, and water valve. ; ordrng 1 W10876365 (light) and 1 W11226500 (light) and 1 WPW10341320 (valve-inlt)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/30/2020
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was making beeping noises and would not activate the start button with the customer try to run the machine. Upon arrival I ran a diagnostic test and found an F2 E one indicating a stuck button within the UI of the consul I did get authorization for the part replacement of the UI but when I open the packaging I found that even though the part number was correct the consul that was sent was an incomplete part as well as a completely different color than what the machine needs. We will need to order a new UI control panel and once it arrives make sure that it is the matching color as well as a fully assembled you why panel.; ordrng 1 W11135391 (console)
Near Austin, TX 78751
Jacob
Job Details: 09/30/2020
RANGE WHIRLPOOL WFE515S0ES1 Arrived onsite for unit giving F9E0 error code. Looked at unit. Saw that error code had F9E0. Flipped the breaker to unit. Tested unit. Up to 350 degrees. Error code did not come back. Unit is working as designed. No issues at this time. Job complete
Near Austin, TX 78753
Cliff
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components after removing debris from tub. Found no other failures at this time and all working properly. No leaks were found at time of service.
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found gear case bearing making noise when basket spinning. Inspected and found gearcase is hard to rotate. Unit will need new gear case to repair. Unit is filling with proper amount of water. Instructed customer on lower water levels for high efficiency washers. ; ordrng 1 W11035751 (gearcase)
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
DISHWASHER KITCHENAID WDT970SAHZ0 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and while testing, end amp draw to the components and found all components operating as designed. Customer advised that the unit will trip at the end of the cycle. I found the element amp draw was 7-9amps during the wash cycle of diagnostics and 7-9amps during the drying cycle of diagnostics. I tested continuity to the element and it showed 19ohms. I advised the customer of my findings and res commended they have someone check the GFCI breaker. Also found the unit power cord was plugged into the outlet at an angle due to the water softener tank pushing against it.No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Tommy
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE334GPS0
Near Cedar Park, TX 78613
Tommy
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher top rack failure. Upon arrival found both tracks rusted and damaged made repair and tested. Unit tested good."
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
DRYER WHIRLPOOL WED8200YW0 "Arrived on site for front felt worn thru drum is rubbing on metal . Ordering felts .Call to set return .; ordrng 2 280140 (seal,drum)s"
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that will not turn on. Found wall outlet not making proper contact with plug. Outlet will need to be replaced to complete repairs. Homeowner will need an electrician.
Near Georgetown, TX 78628
Jonathan
Job Details: 09/30/2020
DISHWASHER GE GDF530PSM2SS Arrived on site to install previous diagnosed parts. Found unit has a hidden display and does not match with model tag. Called GE tech support and he stated that door may have been changed. Found parts do match up with existing parts. Will place in part research. ; ordrng 1 SEESTICKYNOTE (ATTN DW)
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator ice maker leaking water from the front at the fascia. I found the ice maker is operating as designed as the ice bin was full. I tested the water pressure on the outside of the home and got 82psi. Also found the water dispenser is making chatter noise when dispensing water. I contacted techline and spoke to Leon and advised of my findings. Leon recommended to replace the UI and add a reducer at the back of the unit. Provided file #7728923629. I am ordering the UI, dual valve assembly, reducer and pex water line and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11387386 (UI) and 1 WPW10341329 (water valve assy)"
Near Austin, TX 78750
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previous diagnosed part. I removed the old door, and installed the new door. I tested the ice dispenser on both crushed and cubed ice, it is working as designed. I changed the u it from adaptive defrost to basic defrost. The unit is operating as designed. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 09/30/2020
RANGE KITCHENAID KDRS467VSS04 Arrived on site to test unit for light still staying on. Test unit and found bad latch not closing correctly. Replaced latch test unit and unit test good job complete.
Near Austin, TX 78734
David
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on site and installed ice container to resolve dispensing issue. Ran unit and still not turning. Removed auger shaft and adjusted collar for a better fit. Retested and unit is working as designed. Call complete.
Near Austin, TX 78737
Kevin
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temperature is 2 degrees, fresh food temperature is 40. Currently ice production is good and all interior lighting is operating normally. It is still not working will need to bring back door, user interface and harness. .; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS)"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/30/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived onsite to test unit for unit not making ice, test unit, found ice maker not calling for water, replaced ice maker, test unit, ice maker working correctly, no leaks detected at this time, unit working properly, advised customer to turn freezer back down to 1 setting and fridge down to 27 setting, , job complete."
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher with no water fill. Upon further inspection, I found the valve connected to the water line sitting in front of the unit. I reassembled the valve and placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water but the motor failed to operate. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service No water leaks observed during service.; and 1 W11085683 (pump&motor)"
Near Austin, TX 78728
Cliff
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to diagnose a microwave with a turntable that is not operating. Found turntable rest was not in unit. Installed turntable rest and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78741
Robert
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace the hose and switch, replaced hose and switch, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78717
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I installed a new compressor and uv dryer. I went to plug the unit in and found it tripping the breaker. I removed the connection to the new compressor and found the fridge coming on. I connected the old compressor and found the fridge coming on and not tripping the breaker. I reinstalled the old compressor and installed a access port. I charged the system with 4.4 oz of r134a. I monitored unit pressure. The unit is operating as designed. Job complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not draining. Found drain hose pinched and damaged(took pic) restricting drain. Needing drain hose-8269144A- to fix issue.; ordrng 1 8269144A (drain hose)
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found food freezing in fresh food section and frost building in freezer. Found ice container crushing ice even on cubes ice setting and clogging up ice chute creating an air leak. Reset cubed ice plunger and tested. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop tripping the breaker. Upon further inspection, I removed the cooktop cover and found the harness wedged in between the cooktop and the back left orifice holder causing it to break and the harness grounding out and tripping the breaker. I removed and replaced the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WFG550S0HZ0
Near Austin, TX 78739
Leonardo
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for console not responding. Test unit and found touch panel not taking commands. Replaced console test unit and unit test good job complete advised customer to make sure unit is connected to WiFi.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site for rinse aid not dispensing. Noticed the rinse aid dispenser was empty. Ran diagnostics and didn’t give any error codes. Replaced control and ran through a diagnostic cycle and performed as operated. No leaks detected. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher tripping breaker. Upon inspection of the diagnostics cycle I noticed some water dripping at the bottom of the door. I removed the door and found condensation building up at the vent assembly and running down over the connectors and to the floor. Although I could not get the breaker to trip while I was onsite I believe the vent assembly fan has failed and the water dripping on the connectors is the cause of the breaker tripping. Vent assembly (WPW10469574) job complete.
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site and tested operation. Found right side of console not responding to input and left side working properly. Also found display flickering and some lights come on and cut off on their own. Unit will need new console and ui to repair. Office to schedule return services ; ordrng 1 W10891907 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 09/30/2020
DISHWASHER GE PDT845SSJ0SS "Arrived on site to replace failed pump, found pump was bad, but also found wire harness burnt. Ordering wire harnesses and pump. ; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD21X24018 (harness asm ac) and 1 WD21X24879 (HARNESS )"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for not operating, upon inspection found the compressor not firing and all fans not running, will need inverter and main board. ; ordrng 1 WPW10154805 (INVERTER)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2020
DISHWASHER KENMORE 665.13933K010 "Arrived on site to inspect dishwasher spray arm falling off. Upon further inspection, I found the lower spray arm was sitting on the countertop. When I went to reassemble the spray arm, I found that some of the locks were broken. . I installed the new spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for turning on by itself, upon inspection and per last visit replaced the upper console, no problems found. Complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
Near Austin, TX 78738
Brandon
Job Details: 09/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace gearcase and belt, found washplate locked to gearcase, I was unable to remove washplate. Washplate needs to be cut off
Near Marion, TX 78124
Noah D
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site to inspect washer for not washing clothes, checked for functions of valve and found it not opening, replaced housing. Checked for leaks, no problems found.Complete"
Near Austin, TX 78738
Robert
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site to replace thermostat, opened unit to find freezer is still not thawed due to unit still on, need to reschedule due to frozen unit, turned unit off.,
Near Lorena, TX 76655
Jonathan
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
DISHWASHER GE PDT715SYN2FS "Arrived on site to replace faulty UI control, I replaced control, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID krfc302ess00 "Arrived on site to inspect fridge for freezing veggies, customer put boxes of spinach over vent, instructed customer to move veggies and adjust temps in freezer for supply air. Tested baffle with no issues. Complete"
Near Austin, TX 78739
Kevin
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Sunset Valley, TX 78745
Jacob
Job Details: 09/30/2020
WASHER WHIRLPOOL CHW9160GW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite to test unit for gasket not seated correctly, inspected unit, found gasket not in place correctly caused by top rack warped, corrected top rack, reinstalled gasket, unit working properly, top rack working correctly, job complete."
Near Austin, TX 78737
Leonardo
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site to test unit for f9e0 error code. Test unit and found bad control board. Replaced control board test unit and unit test good job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to Inspect fridge for not producing ice, upon inspection and speaking with Techline sr# 7728664733 found the bin thermistor out of range, as well as UI issue. Ordering parts, office to reschedule ; ordrng 1 W10646855 (THERMISTOR ) and 1 W11114483 (UI)"
Near Spicewood, TX 78669
Brandon
Job Details: 09/30/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site for customer complaint of unit sparking and not working, found power supply wires burnt and disconnected. Instructed customer to call electrician."
Near Harker Heights, TX 76548
Jonathan
Job Details: 09/30/2020
FREEZER FRIGIDAIRE FFFH20F2QWC "Arrived on site for a freezer that is not closing properly. Inspected unit and work area. Confirmed customers complaint that the door would not shut and stay sealed. Inspected unit and found fairly decent dent on bottom hinge corner on the right side (See photos). It appears that the hinge is crooked at the bottom and not flush with the cabinet causing this issue. Customer advised that she had another company come out to work on missing it prior and the prior technician had used a hammer on the unit in several spots to try to get the unit to close properly. Due to damage on the frame, I called Frigidaire tech line and spoke to Demoris SR# 83954525. He advised that based on the cabinet damage and hinge not sitting flush against the front liner, the door would not close properly.
Near Killeen, TX 76543
Al
Job Details: 09/30/2020
DRYER ROPER RED4516FW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the thermostat was not connected at all causing the unit not to heat.Plugged he connector in and unit began heating as designed.Issue photographed in SD.Customer satisfied.Job complete
Near Austin, TX 78741
Jacob
Job Details: 09/30/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating correctly. Customer said that they would dry on low temperature because they felt that med and high temperatures would make the unit too hot. Tested unit. Found the unit is working as designed. Did let them know of issues possibly in the wall for any kind of blockage for the vent, customer needs to call builder of vent company. Called Techline to report findings. Agreed that low or no temperature setting for drying is not recommended depending on the size of the load or type clothes being put in the unit. Got sr#7728924381. No issues at this time. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL ET9FTTXLQ10 Arrived on site to install previous diagnosed part. I gained access to the control and replaced new. I jumped the defrost heater and found it coming on. Job complete.
Near San Marcos, TX 78666
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Found oil on compressor weld joints. Replaced compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Austin, TX 78723
Matthew
Job Details: 09/30/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for calibration and flame level on LR burner. Adjusted burner and does not shut off when set to low anymore. Temperature was recorded at 309 when set to 350. Calibration to plus 30. Recorded high of 348 when set to 350, did not get any higher,low of 317. Unit is cycling through temperatures, temps are off. Need to order sensor and control. Office to reschedule. ; ordrng 1 W10833885 (sensor) and 1 W10885069 (cntrl-elec)"
Near Georgetown, TX 78628
Cliff
Job Details: 09/30/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site to replace control for refrigerator. Replaced part and tested unit. All test good at this time. No water hooked up to unit at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0AS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF310PAAS4 "Arrived on site to test unit for not heating. Found error code F7E1(no heat). Customer stated it takes a long time for hot water to reach anything. Advised customer to purge cold water from faucet before starting dishwasher. Erased error code. Verified heater is still working. Tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is not responding to controls. Tested unit and found control panel not reacting properly. Performed factory reset on panel and tested unit. All is working properly at this time.
Near Austin, TX 78744
Robert
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite to test unit for unit not cooling, test unit found compressor toggling, found faulty start device causing unit to not function properly, replaced start device, test unit, unit working properly, unit cooling correctly, job complete."
Near Mustang Ridge, TX 78610
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Diagnosed a defective compressor and starter,removed defective compressor,installed a new compressor,drier and starter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near San Marcos, TX 78666
Richard
Job Details: 09/30/2020
DRYER WHIRLPOOL WED8800YC0 "Arrived onsite for the dryer with a squeaky noise. During testing found that the idler pulley was the cause of the noise. Upon inspection found that drive belt is worn and the blower belt is worn. Also found that the velvet on the drum was coming apart. for pulley, belts, drum. Ordering parts and office to schedule. ; ordrng 1 W10549614 (drum) and 1 WP8544742 (belt) and 1 WP8547157 (belt) and 1 WPW10547292 (pulley-idr)"
Near Austin, TX 78723
Matthew
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for oven not turning on. Tested unit and found open fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining and getting F9E1. I could hear something lodged inside the drain motor as it attempted to drain. I removed the bottom cover to ensure nothing looked wrong. I then wiggled the drain motor to see if I could hear anything inside. Ran diagnostics and after two seconds whatever was lodged in the drain motor went through to the sink drain. Tried looking for item in the sink but it was already gone. Ran diagnostics a second time and no error codes came up after drain motor is free and clear. Job completed.
Near Temple, TX 76502
Jonathan
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator that’s leaking at the bottom. Inspected unit and work area. Customer advised that she did notice there was ice chips coming from the icemaker when dispensing ice but also noticed that it was still leaking at the bottom front part of the liner even when the icemaker was turned off. Round bottom gasket not sealing properly on the liner causing frost buildup on the bottom part of the refrigerator and dripping onto the freezer bottom. Attempted to re-seal gasket and found gasket was pulling away from the liner. Ordering new door and office will need to contact customer about replacement once we have an ETA on the part.; ordrng 1 LW11258441 (FREEZER DOOR)
Near Austin, TX 78748
Kevin
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and inspected washer and found save error code F8E1, customer is experiencing wash cycle stopping in the middle. Ran a diagnostic cycle and incoming water for hot and cold is good, took a short video and sent to DW. Washer completed diagnostic cycle without any error codes. Inspected pressure hose and sensor and both checked good. Inspected control board and found some residue on it. Showed customer all findings and the elective at this time to replace control board.
Near Austin, TX 78747
Leonardo
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
Near Austin, TX 78729
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker not cycling due to ice preventing the arms from moving. I could feel the heater coming on. I freed the ice and jumped the ice maker. The ice maker cycle d and filled with water. I spoke to the customer about the repair. I told the customer to watch the ice maker for 48;hours, if it doesn’t cycle and make ice the ice maker wpw10300022 itself will need to be replaced.
Near Austin, TX 78705
Scott
Job Details: 09/30/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site ,replaced motor ,seal kit , pads , blower wheel had broken fin .Will need to order another blower wheel . Call to set return ; ordrng 1 W11327190 (wheel)"
Near Pflugerville, TX 78660
David S
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived in site to install previous diagnosed parts. I gained access to the UI console and replaced new. I powered the unit and verified that it is turning on properly. I gained access to the main control and replaced new. I reinstalled the unit into the cabinet, and powered it back on. I reset then time and date. I made sure the MAC address and said code populated properly. I put the unit into a bake cycle and listened to for abnormal sounds. None were heard during the preheat cycle or when the unit was turned off. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
WASHER MAYTAG MHW5500FW Arrived onsite for washer not draining properly. Upon inspection and while in diagnostics I found a stored error code for long drain. I engaged the drain pump and it had a buzzing sound and I could tell it was having trouble pumping water to the drain in the wall. I accessed the drain pump and found a dryer sheet inside the pump filter. I reassembled the pump and re tested. The pump is now working as designed and no leaks were detected during time of repair.
Near Taylor, TX 76574
Andy
Job Details: 09/30/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer burning smell, not draining properly and loose panel. Tested and inspected unit and found improper drain hose (See SD-QUICKPIC) hose is way too long and kinked not allowing water to flow and over working drain pump. Also found loose panel due to failed console clip. Removed failed part and replaced with new. No water leaks present at time of service."
Near Georgetown, TX 78628
Tyler
Job Details: 09/30/2020
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was not spinning the water out of the clothes all the way during every cycle according to customer. Upon arrival I ran a diagnostic check on the unit twice and the first summer rain and there are no error codes so I ran a test cycle to see how each individual phase of the washer was functioning. I found that during the low medium and high spin cycles the main control sending the proper voltage to the gear case and motor but if weight was applied to the washing machine in the tub then the gear case would not be able to spin the water out all the way.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power to dishwasher. Installed UI and dishwasher turned on. Ran through diagnostics with no error codes. No leaks detected. Job completed.
Near Austin, TX 78756
Scott
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for torn bellow and exsive shaking . Found bellow ripped in couple places around door placement . Checked shocks ,shipping pins ,leveling ,and draining normally . With service pointer ,recommends changing acu . ,bellow ,acu .; ordrng 1 W11322905 (cntrl-elec)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit unplugged. I plugged it in and the drain pump automatically came on. I attempted to cancel it out, but the unit failed. I placed the unit in diagnostics and it showed error code F3E1, the same error ode from previous service. I cleared the code and attempted to continue with testing and the unit failed. Following the tech sheet, I tested the water level switch and it was good. I tested continuity to the harness and it was good and I tested VDC at the main control and got 5VDC. I replaced the sensor and attempted to test again and it continued to fail. I removed and replaced the main control and tested and the unit operated as designed. When the cold water valve was on, I found the water flow was very slow (F8E1 from previous service call). I advised the customer of my findings and I removed and replaced the valve and retested. Unit is operating as designed. No water le
Near Coupland, TX 78615
Andy
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for ice at bottom of ice bin. Called tech line and spoke with TJ (SR# 7728731424) Made aware of issues. What was done and found. Was instructed to replace plate and separator due to air coming in from ice door. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10347055 (plate) and 1 W10836794 (separator) and 1 WPW10606117 (door-ice)
Near Austin, TX 78750
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for filter housing not sitting properly. I inspected the unit and work area. I found the filter housing bracket not seated properly. I removed the filter housing bracket and reseated it. The filter housing is now sitting flush and remains closed. Job complete.
Near Austin, TX 78734
David
Job Details: 09/30/2020
COOKTOP WHIRLPOOL SCS3617RS01 "Arrived on site to diagnose cooktop that had a small fire. Performed diagnosis on unit. Pulled switch covers off and found charred wire and igniter switch, fire source. Unit would need a new harness. Hardware on unit is rusted out and would need to be drilled out or snapped off.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply issue"