Arrived onsite for a refrigerator making a loud noise. I found the dampener grinding making the loud noise. I replaced the dampener and tested the refrigerator. All is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Per service pointer to replace basket. Im ordering the wash basket and office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket)"

Arrived on site for dishwasher not draining and over filling with water . Upon arrival verified ACU was receiving and outputting 120vac down to drain motor but motor windings had broke open. Replaced drain motor then tested unit. Found it fill cycle water and drain as designed. No leaks present call complete

Arrived on site to diagnose refrigerator that was not producing ice. Tested unit and found ice was stuck on the bail arm. Removed ice but found the icemaker is actually stuck and not able to finish a harvest cycle. Replaced icemaker which filled and worked immediately. Repair completed.

Arrived onsite for a refrigerator with none functioning LEDs upstairs inside I found that the led in the fc was out I replace it and tested the door switch and found the door switch open as designed along with the rest of the LEDs. I am ordering the rh drawer stop because it broke when I was attempting to remove it.. d2c if possible.; ordrng 1 WPW10485089 (STOP-PAN)

"Arrived on site to test unit for orange flames. Customer stated flames are now normal. Found no issue with flame mixtures but did find summer was too high. Adjusted flame height, unit working as designed. No leaks detected. Job complete."

Arrived on site to replace harness. Replaced main harness test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed drain hose, internal drain hose was ordered but external hose is whats needed, ordered correct part office to reschedule ; ordrng 1 W11551765 (External drain hose)"

"Arrived on site for no ice. Ran diagnostics E2 error code motor lost position,ordering another icemaker; ordrng 1 W11658802 (Icemaker)"

Arrived onsite for a wall oven that is showing f9e0. Updating insulation I found that the unit was showing the code for incorrect wiring I asked the customer if they had a power surge/outage. And they said that the did and this issue started right after that. I then power cycled the unit and the tested it and found that unit operating as designed

Arrived onsite for doors not level. Doors do not have direct adjustment capability. Shimmed right rear corner of cabinet and used front frame set feet to achieve the best functional level possible. All checks good.

Arrived onsite for cooling loss and determined the freezer evap frozen through. Unable to gain access to determined cause but ordering the heater and harness assembly due to case history molex failure. ; ordrng 1 W11650660 (Heater)

Arrived on site to test unit for flames not changing much from simmer to high. Adjusted flame height to recommended height. Found air vent directly about cooktop. Had customer turn on fan to adjust flames while air is being blown on cooktop. Would not recommend going any lower as air may cause igniter not to sense flames and may blow flames out. No leaks detected. Job complete.

Arrived on site for noise when high speed fan is on. Upon arrival. Lowered unit from cabinet for inspection. Found damper installed incorrectly causing flap to rattle. Installed damper correctly. Test unit and is operating as designed. Job complete

Arrived onsite for cracked cooktop. Upon arrival inspected unit. Found thermal crack on cooktop over dual power burner element . Replaced cooktop and tested. Unit is now. Functioning properly. Job complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the RC crisper drawer frame and brace. The crisper drawers open correctly now. I replaced the FC left and right brackets. The FC door closes correctly now. Call complete.

Arrived on site to install new freezer evap harness to resolve defrost issue. Replaced harness and set thermistor. Advised unit should resume normal temps in 1-2 days. Repair completed.

Arrived onsite for unit oven not heating. Upon arrival inspected unit. Could hear unit trying to ignite. Disassembled and found igniter wire harness pinched between frame panel. Secured harness and reassembled. Tested and unit is functioning properly. Notified customer to allow to run for min 30 min for oils to burn off before first use. Job complete

Arrived on site to test unit for gasket coming off. Found gasket broken repacked gasket test unit and unit test good job complete.

Arrived on site for special project leds out. Upon arrival confirmed FC led is out replaced led and unit is operating correctly. Job complete

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested and found the gas turned off. I turned the gas back on and found unit operating as designed. No leaks where observed during service. Job completed."

Arrived onsite and found low pressure cooling sporadic and hi temps. Customer says unit was not right a week following the previous repair. No evidence of leaking in the compressor area or surrounding joints. Pulled vacuum and held without movement. For this reason charged system with 57g r600a and advised customer to call back in event of repeat symptoms. In event of repeat symptoms the evap should be prescreened as well as an extra access port of isolating possible areas of leaking. ; ordrng 1 W11550396 (Evaporator) and 1 W11506635 (Coupler)

Arrived on site to test unit for not ignoring properly and fire balls when igniting. Found unit working as designed on arrival. Caps and burners were on properly. Ac was running and flames were not affected by air flow. JennAir Techline is not recommending any parts replacements at this time. No leaks detected. Job complete. SR#7736925590

"Arrived on site. Test ice maker fill failed power from icemaker to harness good no,power out of back cabinet diagnosed a broken wire in liner cabinet which can not be repaired informed autho"

"Arrived on site for evap frosting over again . Found drain tube not sitting properly causing an air gap . Pemagumed tupe , steamed out evap. No water leaks detected at this time. Job complete"

"Arrived on site for gas leak, upon arrival customer stated that unit is not leaking gas. Customer stated that center burner does not light and eventually can smell gas. Found burner head is sitting unleveled. Found scre only partially threaded in holder. Tried to tighten screw so that burner head can sit level and screw would not and instead broke in holder. Ordering center holder, center burner head and screws. Office to reschedule ; ordrng 2 W10758282 (Screw)s and 1 Burnerhead and 1 Orificeholder"

"Arrived onsite for a DW that has runs ton the front door panel. Upon inspection I found that the rust was deep in the steel and would not come out. Upon further inspection I found that the heater was malfunctioning and I believe that it was caused by the rust spot I found in it. I also found that the door hinges were making a loud squeaking noise when you opened the door due to rusty pivot points I am ordering the hinges, heater and returning with the door panel to replace. On 08/28/23; ordrng 1 W11178521 (Name plate) and 1 W10518394 (HEATER) and 1 W11612302 (Left Hand) and 1 W11612303 (Right Hand) and 1 WP8268961 (PAD) and 2 W10826179 (SCREW)s and 2 W11157086 (STUD)s"

Arrived onsite for an icemaker that stopped making ice again. On arrival the customer stated it had started working again. I tested the harvest and fill finding it working as designed. I found frost and ice built up on the end of the bale arm and container cover which looked like it had stuck the arm preventing it from moving making it think the bucket is full. I found frost build up on the bottom of the ice bucket. I tested the ice door and found it leaking air. The ice door and chute need to be replaced. Ordering W11423781 ice door and WPW10293212 chute. RS for Mon 8/28.; ordrng 1 W11423781 (Ice door) and 1 WPW10293212 (Chute)

"Arrived on site to test unit for not turning off, customer stated that over time the cancellation button becomes unresponsive and he has to turn off oven at the breaker, tested unit found unit is heating properly but cancel button is acting erratic, will need to replace control and UI, ordering parts, office to reschedule ; ordrng 1 W11598231 (Control) and 1 W11624798 (UI)"

Arrived on site to test unit for water leaking from top of RC. Found water drain tubes were clogged. Unclogged lines and unit now working as designed. No leaks detected. Job complete.

Arrived onsite for dishwasher with a dent in the door. Installed the new ss skin on the dishwasher. Moved over all the parts the new skin and reinstalled it. No water leaks detected during service.

Arrived to replace faulty rack and tub nuts (2). Replaced parts and tested. Unit is now functioning properly and no leaks present at this time. Job complete

Arrived onsite for over cooling occasionally. Made adjustments and advised customer on design and use and care. All checks good.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found the belt stretched out and the cam a bit worn out. Replaced both and retested and found unit still making squeaky noises. Im ordering a motor and returning with pre-screened parts. No leaks where observed during service. I scheduled to retur on 09/01/23; ordrng 1 W11026785 (Motor)"

Key under matArrived on site for no cool. Powered unit on compressor powered on no frost forming on evaporator ordering a compressor and evaporator in case needed. Small work truck to park in parking lot garage area; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 R600 (R600) and 1 Smalltrucktoparkinparkinggaragelot (Small truck to park in parking garage lot)

"Arrived onsite for unit not heating. Upon arrival inspected unit. Found power cord not connected properly, took pic. Also found supply missing L2. Showed customer. Customer will call landlord do address issues. Job complete"

"Arrived on site to test unit for filter issues, customer stated that when filter is removed the water just flows non stop, verified that is is the issue, replaced reservoir, and tested, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site for making noise. Upon arrival,test unit and found motor/ blower are noisy. Disassembled unit for inspection. Found scrape marks on blower wheel. Need to return with prescreened parts. Office to reschedule ; O-emld tckt"

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the issue was with her upper refrigerator icemaker. Did confirm the customers complaint and went to replace the icemaker. Found the icemaker set with me was the freezer icemaker, and that the refrigerator icemaker was out of stock and a PSP item. I am ordering the refrigerator icemaker but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (RC ice maker)"

"Arrived on site for a washing machine that has no power. Inspected unit and work area. I found that the model number and serial numbers were not updated correctly and fixed the model and serial numbers on the call. The customer advised that the unit stopped working all together and will not power on. They advised that the one time did power on it was flashing an F6 E2 (UI not communicating) error code. Check voltage to the control and found proper voltage. Check voltage to the user interface and found proper voltage. I checked the parts that were sent with me to confirm that they were the correct part, but found that they were ordered off of a different generation of this model. Ordering the correct part numbers and rescheduled the customer to 8/25.; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)"

"Arrived on site for slo ice production, RC leds have intermittent delay before lighting. And cooling temperatures not consistent. Upon arrival ran diagnostics and all components passed. Inspected deli harness and ui and are good. Found RC evaporator completely iced over. Need to order and replace main control, ui, and drain pan. Need Autho. Also need to order shims for drip pan. Instructed customer to thaw unit for at least 48 hours with doors open and run towels around unit on floor prior to our return. Office to reschedule ; ordrng 1 W10804160 (Control) and 1 W11330971 (UI) and 1 W11457241 (Drip pan) and 1 Shimms (Shimms) and 1 Autho (Autho)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found damper motor functions, compressor running at 0.65 amp its good heat transference and condenser fan running. Found evap coil had healthy frost pattern but evap fan had failed. Replaced evap motor and reassembled and tested unit, found refrigerator functioning as designed and instructed customer to give u it 24 hrs to cool and 48 hrs to fill ice bucket. Call complete"

Arrived onsite and found f8e4 error. Tested and found the connector for the float switch was. It connected well. Cleaned and reconnected. Unit is now operating as designed. Advised customer on findings. No leaks detected at time of service.

Arrived on site for making noise. Upon arrival the unit is operating normally with no noise. Ram diagnostics to force all components. During test 6 for damper . Found that the damper is the component that is noisy. Need to replace damper. Replaced damper and test unit. Unit is operating as designed. Job complete

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was FL burner not igniting. Found a bad harness switch and will need to be replaced. Rescheduled customer to return on 08/24/23. No leaks where observed during service. ; ordrng 1 W11561436 (Harness wire)"

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they have had two loads not finished the cycle. The customer advised that she ran a load of clothes that didnt finish the cycle and then was able to wash two loads later on that day that finished out fine. She said that when they went to we use the washer the next day on a load of towels that the unit did not complete out the cycle again. Found the unit did not have power with the outlet that the unit was plugged in on. The customer had to use an extension cord to use another outlet. Went through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found no water filling inside of the unit when it went to fill. The customer advised that they havent re-hooked the waterlines back up and that her husband was going to buy a new set of water hoses. I tested the unit in manual diagnostics, checking the drain pump, agitation, and spin portions of the cycle. Found everything working and operating as designed. I checked the suspension on the unit and found the suspension was good. Advised the customer that based on all my checks and inability to test the water valves, the most likely issue would either be with off-balance loads or incoming water temperature during the rinse cycle. I told her that regardless of the wash temperature, the unit always rinses on cold water. I told her that during the summer months, if the water lines around her home are dug very shallow into the ground, it can create a situation where the incoming water is warmer than it should be and the inlet thermistor is not satisfied with the incoming water temperature and will end up prematurely shutting down. The customer did advise that her cold water is somewhat warm and not cold. Advised a customer that the unit is working as designed and gave her some tips on loading. Call complete."

"Arrived on site for refrigerator needing previously diagnosed ice maker and adapter kit. Upon arrival customer stated unit had started making ice since last visit but wasnt dispensing. Found large air leak in separator and ice clumping and melting down door. Customer opted to hold on completing repairs until separator could be installed to try and prevent issues with new ice maker. Blocked separator path with was cloth to minimize air leak between ice bucket and door, rescheduled customer for 08/25/23 to complete repairs with previously diagnosed ice maker, adapter, and separator. Ordering W11572058 separator ; ordrng 1 W11572058 (Separator)"

Arrived onsite to install previously diagnosed and ordered parts. I installed the liner kit and found unit operating as designed.

"WFG320M0BS3 Arrived to inspect spark issues. The customer had experienced and issue with moisture incursion into the knob switches and continuous spark. Since the issue occurred, the switches had dried out and the unit operated as designed. Operational test good, no gas leaks detected during service. I contacted safety and advised of my findings. MfrRef # 7737027353"

Arrived on site to replace cooktop that cracked and bubbled recently. Customer was cooking a stew on the large burner and the pot stuck to the glass and it cracked. Sent pictures to claims and approved the repair. Replaced cooktop. Verified proper fitment. Repair completed.

Arrived onsite for a refrigerator with all leds not working. Upon inspection I found the they were all out. I replace the them under S-code S84638. And tested the unit and found the unit operating as designed.

"KUIX335HPS01 Arrived to inspect no ice. I found the reservoir at a very low level and a thin slab had been produced. Water flow into the unit was just a trickle and when the filter was removed, the flow went back to a normal rate. I advised the customer their water supply should be checked as the filter was only a few weeks old. Operational test good, no leaks observed during service."

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate. As designed with no error codes present during diagnostics. I advised the customer to call back if any other issues persist. Call complete.

Arrived onsite and replaced cracked regulator. Unit is now operating as designed without a gas leak. All checks good.

"Arrived on-site for microwave not turning on. Upon arrival confirmed failure. Disassembled unit and found 20 amp fuse blown. Inspected door switch and found door motor switch falling apart. Rescheduled customer for 08/25/23 to complete repairs with interlocks and fuse. Ordering W11493414 interlock asm, W11443154 cooling fan, WPW10531156 noise filter, WPW10531156 (2x)fuse, W11213318 capacitor ; ordrng 1 W11493414 (Interlock) and 1 W11443154 (Cooling fan) and 1 WPW10531156 (Noise filter) and 2 WPW10531156 (Fuse)s and 1 W11213318 (Capacitor)"

"Arrived on site to test unit for knob issues, tested unit found broken knob and stripped timer shaft, replaced timer and knob and tested, unit is now running as designed, customer stated that its taking longer to dry clothes then usual, ran vent test and found it completely restricted, advised customer not to use unit until the restriction has been removed , at this time job complete"

Arrived on site to test unit for unit not starting. Test unit and found unit filling with water then it turns off and gives F7E2 error and sump and moror. Will order new motor will reschedule for Monday. Spoke with Kristen. ; schdld next appmnt for 8/21 MON !

Arrived on site for temperature issues. Upon arrival ran diagnostics and there is errors. Temped both sections and are correct. Checked average temperature s on diagnostics and are correct. Customer states that doors may have not been sealing properly. Found unit completely un leveled. Leveled unit and all 3 doors close correctly. Unit is operating as designed. Job complete

"Arrived on site to inspect range knobs. Upon further inspection, I found the front right burner knob was broken. I found the plastic stem was broken and the metal sleeve inside was missing. I replaced the knob and tested the unit and found the middle burner not functioning. I removed the burner head/cap assembly and removed the cap from the burner head and found grease build up underneath the cap. I cleaned the cap and burner head and reassembled the assembly and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site for a cooktop that has faded markings.upon inspection we found that they were faded. I replaced the cooktop and inspected the markings and found that they were indeed better .

"Arrived on site to inspect wall oven losing power. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. I found the unit was not connected to wifi. I spoke to the customer on the phone and they advised that they have the Whirlpool app downloaded on their phone but were unable to get the unit to connect to wifi. I advised that the control panel would need to be replaced and then they would need to contact the Whirlpool WiFi Connect Team to get assistance in connecting to WiFi. When I went to replace the panel, I found I had the incorrect part due to having the incorrect model number on the ticket and the wrong part was ordered. I corrected the ticket and am ordering the control panel and office to schedule return service due to the availability of parts. No one available to sign for ticket.; ordrng 1 W11600370 (Control panel)"

"Arrived on site for washer not locking lid. Upon arrival confirmed failure and found strike broken. Confirmed lid lock still functioned as designed. Replaced strike and tested unit in diagnostics wash cycle. Found unit working as designed without leaks, call complete"

"Arrived onsite and replaced lower blower and tested for error. F8e0 lower oven fan speed too low presented. Replaced both controls. Presented again. Called techline. Brandon, sr7737125349 tested wiring continuity and verified unit wiring is good. Fans do operate properly. Brandon said the logic is controlled by the console and it must be a logic issue. Ordering console to repair. ; ordrng 1 W11600643 (Console stainless) and 1 W11598119 (Blower)"

"Arrived on site to test unit for noise, tested unit found loose cam pulley, added lock tight and tightened , stated normal cycle and noise is no longer present during agitation as before, customer tested and could not detect the noise anymore, advised customer to run a few loads and if noise returns call us back, at this time no leaks detected job complete"

"Arrived on site and replaced previously diagnosed support, leg and control. Ran diagnostics with no issues. Unit is working as designed. Advised to prop door open when wash cycle is completed to ensure optimal drying. No leaks detected. Job complete."

Arrived on site to test unit for right front burner not igniting. Test unit and found and burner head. Replaced burner head test unit and unit test good job complete.

"Arrived onsite for right, larger oven not heating properly. Upon arrival inspected unit. Found issue with ignition process. Voltage is present from spark module. Ordering igniter and igniter harness. Unit will have to be lowered and pulled from install to access components. Office to reschedule. ; ordrng 1 W11355922 (Bake ignitor) and 1 W11446236 (Igniter harness)"

Arrived on site to diagnose refrigerator throwing P0 error. On arrival customer said the unit has been like this for over a month. I pushed the confirm button to get the code off screen. Customer was unaware this could be removed. I advised them on the nature of the P0 code and that it just indicates a power loss. Home had some electrical issues that have been resolve. Customer will follow up with additional details if the P0 error returns. Call completed.

Arrived on for dryer that had a pair of scissors stuck in the lint trap. Upon arrival I gained access to the trap housing and removed the scissors and put the housing back and tested the unit and found unit operating as designed.

"Arrived on site for noise and no ice. Noise is due to fan motor ramping up to speed normal operation sound,found obstruction preventing ice making,removed obstruction ran diagnostics icemaker passed harvest ran fill test passed."

"Arrived onsite for broken knob. Installed knob, tested it working as designed."

Arrived on site for having to reset time on oven . Found unit is not hooked up to WiFi . Instructed customer . Got app set up and walker thru set up. Customer is now set up and operating on WiFi . No other issues found . Job complete

Arrived on site for excessively shaking. Upon arrival test unit and did not shake. Customer provided video of shaking. I then added load of laundry and removed top panel and witnessed lots of vibration . Disassembled unit to inspect all components. Found right left shock was fractured. Replaced all 4 shocks and test unit. Unit is now operating correctly. Customer will monitor and call back if issues continue. If issues continue. Returning tech will need to call techline. No leaks pre at this time. Job complete

Arrived on site to replaced both racks. Replaced racks test unit and unit test good job complete.

"Arrived on site to test unit for tripping breaker, tested unit found unit is running as designed, customer stated it runs the whole cycle but trips when it completes, inspected breaker and found it is a AFCI, advised customer to have the breaker replaced do to it being potentially faulty, if issues persist after then call us back at this time job complete"

"KRFF507HPS04 Arrived to inspect ice production issues. I found the unit had only produced about 20% of the bin since our last service and the existing ice was well frozen, but there were some pieces that were too small. I found the ice maker fill tube plugged with ice and the fill tube heater was in place, but not stuck to the plastic housing, allowing the fill tube to freeze. I corrected the heater placement after verifying the correct expected resistance of the circuit and also verified line VAC to it in test mode. The unit filled as designed. The cabinet required slight adjustment and the right RC door had a lean to the left that was corrected as well. Operational test good, no leaks observed during service."

"Arrived on site for ice door issues. Diagnosed a defective ice door motor,replaced ice door assembly tested ice dispenser unit working as designed."

Arrived onsite for refrigerator kick plate not staying on. On inspection left side was not staying on the unit. Tried to adjust the tabs on the kick plate. Was better fit but still has a slight issue. Replacing the kick plate.

"Arrived on site to inspect cooktop burners flames not setting to simmer. Upon further inspection, I tested all burners and found all burners would not change between medium and low settings. Using my 1/8 inch flathead screwdriver, I adjusted the flames at the valves and retested and unit is operating as designed. Customer approved of the settings. No gas leaks detected during service, job completed."

Arrived on site to test unit for noise while dispensing. Replaced dual valve and filter head. Noise is no longer present and unit working as designed. No leaks detected. Job complete.

Arrived on site and replaced TOD and harnesses. Tested unit to 350 with no issues. Unit now working as designed. Job complete.

Arrived on site to test unit for clicking/grinding sounds. Found clutch shifting slider was causing the noise. Noise is normal part of operation and working as designed. No leaks detected. Job complete.

Arrived on site to test unit for shutting down mid cycle. Found ventilation leading to exterior was restricted causing excessive heat to be retained in cabinet and shutting off on thermal. Also found neutral wires were extremely loose and had a broken bolt on terminal. Replaced screw and wired properly. Unit is working as designed. Job complete.

Arrived onsite to install previously ordered part. Replaced damper control WPW10479155. Test unit and is operating as designed with no abnormal sounds. Job complete

"Arrived on site for dryer tripping breaker. Upon arrival confirmed u it was on 60 amp breaker, and had 244 v from l1-2 and 123.4 between l1-n and l2-n. Disassembled unit and found element almost grounded but not fully broken. Replaced element and tested dryer. Found motor pulling 4.4 amps and element pulling 22-24 amps. Informed techline and safety team of findings Nate sr#7737127504/7737081897. Was recommended to give customer info for breaker manufacturer to get rep,acement breaker if issue returned. SpW11525530 Schneider electric/ square D company: 1-888-778-2733/1-888-squared. Unit now working as designed call complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making loud noises. Tested unit in high speed spin and found that the rotor bolt was loose. I replaced the rotor and used thread lock on bolt to keep it from backing out in the future. Ran same test and passed. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for making noise. Upon arrival test unit and sound aid coming from hot water valve. Inspected valve and found has failed. Replaced valve and test unit. Unit now fills correctly. Ran a normal cycle. And unit fills and drains correctly. Ran a drain and spin on max spin and unit spins correctly. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for dryer making thumping/scraping noise after a few mins of use . Found small scrape on back of blower wheel. Replaced blower wheel and motor . Reran unit . Noise is gone and unit heating normally . No lint build up at time of service. Job complete

"Arrived on site to test unit for not completing cycles and leaking. Found errors f5e2(lock failure) f5e4(door not open error) and f0e1(load detected when in clean cycle). Found lock not working properly. Also found below is torn and clamp is rusted. Recommend replacing door lock, control, bellow and clamp. Office to reschedule. ; ordrng 1 W11314648 (Bellow) and 1 W11266654 (Clamp) and 1 W11322901 (ACU) and 1 W11565030 (Door lock)"

Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics with no issues and found element engaging properly. Found excessive suds on bottom of sump. Advised customer to switch to liquid soap to prevent build caused by soft water. Also found RO system is Yd into dishwasher drain. Advised to have RO company relocate directly to drain. No leaks detected. Unit is working as designed. Job complete.

Arrived on site for missing bracket in mw . Replaced ceramic holder . No other issues found . Job complete

Arrived onsite for unit not spinning clothes out and shaking. Upon arrival inspected unit. Found suspension failed causing unit to stop and display UL on screen. Replaced suspension. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for noise. Found normal noise when draining. Job complete.

Arrived onsite for washer lid not locking. On inspection found that the bezel had broken and the latch had fallen into the unit. I rigged the latch to stay up so customer can wash clothes until we get back. Tested the unit in diagnostics mode and it completed the diagnostics cycle. No water was detected during service.; ordrng 1 W11545554 (Bezel)

"Arrived on site to diagnose washer that was making noise and a 'hot' smell when in use. I ran the unit and confirmed bottom end noise. Checked under the unit and found gearcase oil present, belt had evidence of slipping as well. I removed the gearcase belt and cam and replaced. Calibrated and adjusted level of unit. Tested and verified all working as designed. Repair completed."

"Arrived on site to test unit for not draining, tested unit found connections to drain pump where pulled out, secured connection and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for unit not sealing well on exhaust. Sealed exhaust on microwave cabinet. Advised customer on findings and repair and design of microwave venthood. All checks good. Unit is now operating as designed.

Arrived onsite for previously diagnosed parts. Installed the damper and was going to install the thermistor that is in the damper housing but the wire of the one I have is to short. Ordering a new thermistor. WP2302937. No water leaks detected during service. Will call WP tech line to ask about whole ice cubes coming out partially crushed. I checked the auger and it is rotating opposite of crushed ice setting.; ordrng 1 WP2302937 (Extra long wire thermistor)

"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint is frost build in the freezer next to the ice bin compartment. Found that the gasket is. Rolled and will need to be replaced. Office to order parts and schedule when parts are available.; ordrng 1 W10800818 (FREEZER GASKET)"