We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Austin, TX 78759
Scott
Job Details: 06/02/2021
Arrived on site for upper rack hard to slide . Found bearing balls failing in tracks . Replaced racks . See sticky note for s code and pointer . All checked normal. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Austin, TX 78744
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected refrigerator and found there is an air gap on the door gasket. Took one picture. Showed customer how food placement can keep door from closing completely. Lined entire perimeter with silicon to remove any air gaps between refrigerator liner and outer cabinet. Used heat gun to reset gasket and took one picture after adjustment, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
"Arrived on site for fridge I ring over again. I inspected the unit and work area. I found the rc evaporator building up ice on the left side. I found the drip pan bowed up in the middle, causing the rc evaporator to not drain properly. I tested the unit fans and found them all working. I tested all the thermistors and found them receiving proper voltage, and showing correct resistance. I out the unit through a forced defrost and found the defrost heater coming on. I cleared out the drip pan from the ice and used shims to correct the drip pans bowing
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Justin
Job Details: 06/02/2021
"Arrived on site to diagnose a dishwasher that had a bad smell. Upon arrival the customer had already cleaned the unit. I could not smell anything off in the unit or under the unit. I took out the filter and there was nothing stuck inside. The customer also stated they felt the unit was not drying well enough. The customer stated that they had a plumber out as well and believe he re-routed the drain tube. I advised the customer that this could of put water back into the tub and may have been what caused it. I put the unit diagnostics mode and found no stored error codes. I ran a test cycle and measured amp draw to the heater. I found the heater working as designed. The unit ran through the test cycle as designed. Upon further inspection I found the customer not using rinse aid. I advised the customer on the importance of using rinse aid.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS2
Near Austin, TX 78757
Scott
Job Details: 06/02/2021
"Arrived on site for oven not heating . Found no voltage to bake igniter . when broil was used ,valve would make a loud thunking noise . Replaced valve . Bake still not coming on no voltage coming from control. Ordering control.No gas leaks, call to set return ; ordrng 1 W11034208 (CONTROL. )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Temple, TX 76502
Al
Job Details: 06/02/2021
Arrived on site and inspected French door refrigerator with intermittent cooling issues.Confirmed the complaint and inspected and replaced both the UI and Main Control.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near Cedar Park, TX 78613
Justin
Job Details: 06/02/2021
Arrived on site for a cooktop over heating. Upon arrival the customer stated the real issue was the cooktop was not properly installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
David Z
Job Details: 06/02/2021
"Arrived on site to follow up on refrigerator that had some temps in the RC raising. On arrival RC was at 50, with some ice built behind the evap cover. Found air tower was not sealed, allowing for some air to enter. Sealed air tower. Replaced Ui and main control to resolve evap not defrosting. Advised to defrost 24 hours and follow up if unit builds any more ice. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78738
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of ice maker not working, found broken harness at freezer door
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Kingsland, TX 78639
Cliff
Job Details: 06/02/2021
Arrived on site to replace dispenser for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR COMPACTOR
Model TC707S3
Near Austin, TX 78734
Leonardo
Job Details: 06/02/2021
"Arrived on site to test unit for unit not opening and not working correctly. Could not pull unit out due to door not being able to open and screws under counter will need to removed door to get to screws or break the brackets , a
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Paige, TX 78659
Matthew
Job Details: 06/02/2021
"Arrived onsite for washer not agitating, unit draining. Upon inspection found actuator jumped cam loop. Per whirlpool service pointer, actuator must be replaced with original design. Repositioned current actuator for use however is not a permanent fix. Must order and replace. Office to reschedule. ; ordrng 1 W10913953 (actuator)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of frost build up inside freezer, found door gasket wasnt sealing, I formed gasket where it wasnt sealing, unit tested good."
We serviced a
GE REFRIGERATOR
Model ZFGP21HYASS
Near Jonestown, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for previously diagnosed parts. Installed and tested. Found no leaks showed customer video of calling for water with no leaks. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/02/2021
Arrived on site for Double Oven won't unlock Cust is aware of trip/parts/labor costs bottom oven still isn't heating - top oven is working fine. bottom oven not heating at all bake or broil. Found lower thermostat faulty. Selected thermostat as will use on return visit to complete the repair and ordered an additional blower motor just in case thermostat repair doesnt fix the heating issue. ; ordrng 1 W11245567 (Blower motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 06/02/2021
Arrived on job for complaints of not working and shaking. The console in lock position and an the tub will need to be replaced to correct shaking. ; ordrng 1 W11287253 (TUB ) and 1 W11314361 (rotor) and 1 W11354541 (STATOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Luis
Job Details: 06/02/2021
Arrived on site for water leaking. Diagnosed insert to valve defective replaced water valve ran icemaker through a fill test passed no leaks at valve
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2021
"Arrived on site for oven liner damages. Customer stated that food had spilled over and was not able to remove (see SD-QUICKPIC).Used baking soda in attempt to remove spot. Found improvement but still noticeable. Recommend to let baking soda set for 24 hours and attempt to remove spot. Then to try the heavy self clean.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/02/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found fill line frozen over due to temporary low water pressure to home. Thawed line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 06/02/2021
"Arrived on site to inspect microwave sparking.Customer had unit unplugged, so I checked the outlet and outlet checked fine.Disassembled the unit so I could access the capacitor and diode and both looked fine.Ran the 2 minute water cup test and unit passed.Reassembled and retested the unit 2 minute water cup test and unit passed.Customer advised it occurs when shes cooking something on the front right burned that produces condensation.All parts of the unit tested properly.No visible Safety issues.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
Justin
Job Details: 06/02/2021
Arrived on site for a washing machine that did not agitate and had a burn smell. Upon farther inspection I found the shifter came off the cam. I removed the shifter and adjusted it back into place. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then ran a test cycle and found everything else running as designed. Ordering new actuator per service pointer W11531483. Office to reschedule. ; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Lago Vista, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for vent hood making rattling noise upon heating. Upon arrival found unit blower was in good condition hot heating unit created unit to rattle. Spoke with Sr 7730903977 Andrew he suggested feeling around and agreed it wasnt blower. Felt around found unit was not mounted correctly. Also found unit was not installed with insulation. Spoke with customer on getting unit properly mounted. Ordering unit insulation as well. Office to reschedule.; ordrng 1 W10717244 (Insulation)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Andice, TX 78628
Jonathan S
Job Details: 06/02/2021
Arrived on site for microwave cabinet frame popping out on left side and intermittent door closer error. Inspected unit and work area. Found microwave cabinet not in correct position and top door cam loose. Removed microwave and corrected cabinet. Found interlock cam not lock on to frame correct. Corrected interlock. Reinstalled microwave and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Johnson City, TX 78636
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of unit not washing properly, found failed actuator, i replaced actuator, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for not draining completely, upon inspection found the unit filled and drained correctly, pressure switch tested good, all functions worked, checked drain tube and found it stuck down too far, removed drain tube and aligned correctly. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Mountain, TX 78663
Robert
Job Details: 06/02/2021
Arrived on job for complaints of shaking. Ran diagnostics and found no codes. Ran spin cycle and lifted top and found the basket out of round. Will need tub to complete. ; ordrng 1 W10752719 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78731
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected refrigerator, customer has experience twice water on the floor on the left-hand side of the refrigerator. There is no water in the fresh food section, or bottom of the freezer section. No frost buildup no visible issues. Removed rear panel and there is no water in the drain pan. Observed valves and connections well customer dispensed water and there is no pinhole in any of the waterlines and the valve is not leaking. Could not determine where are the water is coming from. Requested that if customer sees it again move refrigerator forward and take pictures of surrounding area, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2021
"Arrived on site and inspected newer style actuator failure.Confirmed, removed and replaced it.Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Luis
Job Details: 06/02/2021
Arrived on site replaced freezer door and nameplate remolded gasket checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Luis
Job Details: 06/02/2021
"Arrived on site for no cool. Replaced compressor,evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78705
Jacob
Job Details: 06/02/2021
Arrived onsite for unit giving an error code F0E2. Put unit in diagnostics and got F0E2 over suds. Replaced pressure switch. Tested unit. Unit tested good. Let tenant know to not use too much detergent as the unit had a bunch of suds form during a quick cycle. No issues at this time. Job complete. No email on file
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2021
Arrived on site for refrigerator left RC door popping when opening and closing and FC door handle loose. Inspected unit and work area. Verified failure. Removed door and replace door cam and glued inner door cam in place. Found inner cam still turning when opening and closing door. Will need to replace door to repair (left RC stainless steel door). Informed customer to allow 6 to 8 weeks for door to arrive. Office to schedule appointment when door has been received and inspected. ; ordrng 1 13107888S/LEFTRCDOORSTAINLESS (LEFT RC DOOR STAINLESS )
We serviced a
GE REFRIGERATOR
Model CYE23TSDCSS
Near Austin, TX 78738
Robert
Job Details: 06/02/2021
Arrived on job for complaints of not cooling in refrigerator. Found the evaporator fan not running. Replaced fan and checked air flow. No leaks detected at time of service
We serviced a
MAYTAG WASHER
Model MAV6451AWQ
Near Bastrop, TX 78602
Matthew
Job Details: 06/02/2021
"Arrived onsite for washer not turning on. Upon arrival customer stated that recently washer was operating properly. Inspected wiring and harness for evidence of burning. Found none. Inspected belt and pulley and was good. Could not duplicate issue. Tested fill, agitation, spin and drain. All passed. Unit does seem to be functioning properly. Job complete.
We serviced a
JENN-AIR COOKTOP
Model JGC6430ADB
Near Cedar Park, TX 78613
David Z
Job Details: 06/02/2021
"Arrived on site to follow up on gas smell. On arrival the customer told me that they would open the drawers under the cooktop and at random times would faintly smell gas. PR advised me that the regulator will vent to equalize pressures at random. The smell is not constant. When I checked on arrival I barely smelled any gas, and gas leak detector did not find any kind of leaks. No smell was on any cookwear or towels, so this is normal venting. Call complete."
We serviced a
GE FREEZER
Model PYE22KSKOSS
Near Austin, TX 78739
Robert
Job Details: 06/02/2021
Arrived on job for complaints of condensation on outside of door. Found the dispenser door has water on outside will need to replace door
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78729
David Z
Job Details: 06/02/2021
"Arrived on site to diagnose washer that was not always draining and spinning out clothes. Examined bottom of unit and found gearcase oil splattered all over the bottom of the unit and on the belt. Replaced gearcase, also replaced belt from truck stock. Cleaned off gearcase oil and cleaned motor and cam. Verified unit is now working as designed and spinning. Due to the excessive amount of oil on the bottom side, if unit squeaks we need to return with cam, motor and belt. I tested in drain and spin and found no noise. Call complete, no water leaks found."
We serviced a
GE DISHWASHER
Model GDF520PGJ2WW
Near Killeen, TX 76549
Tyler
Job Details: 06/02/2021
"Arrived on-site to install previously diagnosed parts. Replaced drain pump. Reassembled and tested unit. Unit fills, agitates and drains as designed. No leaks before or after repair. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for not drying correctly, upon inspection found the units vent was clogged, cleared the accessible tube and found no blockages. Customer must have a vent cleaner out to clear blockage. Complete"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB5
Near Georgetown, TX 78628
Lou
Job Details: 06/02/2021
Arrived on site to retrieve the main control m the wall oven to have it rebuilt. Removed the control Advised customer that office will contact them once the rebuilt control arrives.
We serviced a
ELECTROLUX WASHER
Model EIFLS60LT
Near Lago Vista, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for washer leaking. Upon arrival found unit not leaking from front but from underneath. Removed top and found unit was slowly dripping from valves which were damaged. Ordering new valve. Office to reschedule.; ordrng 1 134637810 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Jonestown, TX 78645
Tommy
Job Details: 06/02/2021
"Arrived onsite for refrigerator ice maker. Not making ice. Upon arrival found unit ice maker operating as designed but sensors cover by tab during install. Removed and tested, unit is now operating as designed. Job Completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS3
Near Whitney, TX 76692
Jonathan M
Job Details: 06/02/2021
"Arrived on site for a dishwasher that won?t fill. Inspected unit and work area. The customer advised that he?s already replace the fill valve and the float switch to no avail. Confirmed customers complaint and placed unit into service diagnostics. Found an F6 E4 (fill valve electrical problem). I checked continuity through the wire harness through both the float switch and the inlet water valve. Found continuity through the harness and float switch from the control. I found the inlet water valve showing 1.4k ohms which would indicate the valve within range leaving the control at fault for the non-fill issue. Quoted customer for the control and the customer agreed to the repair. Replaced the main control and found the fuel aspect of the machine working but the wash pump motor not running. Checked resistance through the wash pump motor from the control and found it open. Replaced wash pump motor and tested unit. Unit began working as designed.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Austin, TX 78703
Leonardo
Job Details: 06/02/2021
Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78703
Jacob
Job Details: 06/02/2021
"Arrived onsite for unit not heating. Tested unit. Unit had no heat. Checked voltage and unit was getting 240v. Checked all fuses, all fuses were good. Heating element was bad. Replaced heating element. Tested unit. Heating element turned on. No issues at this time.
We serviced a
GE RANGE
Model JB968SL2SS
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2021
Arrived on site and inspected range operating issues. Customers advised they were baking and the unit locked. I did a physical inspection of the unit and preheated it to 450 and all functions tested properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Round Rock, TX 78665
Wesley
Job Details: 06/02/2021
Arrived onsite and found that the mullion had been turned off in diagnostics after the stow storm. Turned mullion on. Unit is now operating as designed. Advised customer on design.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/02/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Waco, TX 76708
Jonathan M
Job Details: 06/02/2021
Arrived on site for arrange that is flashing an error code within a few minutes of being turned on. Inspected unit and work area. Confirmed customers complaint that an F1 E0 (main control fault) is flashing across the screen after a few minutes regardless of whether anything is running or not. The unit does heat burners and the bake element but the unit will need a new main control for repair.. Ordering part and office will need to intact the customer about a return date due to a PSP part. ; ordrng 1 W11528352 (CONTROL )
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
Arrived on site for left front burner not lighting. I inspected the unit and work area. I found the unit to have proper voltage. I inspected the left front burner head and cap I found the cap and burner head loose. I removed the burner head and found the electrode was not connected properly. I adjusted the the electrode and fixed the connector for the wiring harness. I reassembled the unit and found it lighting properly. The customer asked me to adjust all the burners for a higher flame. I adjusted the valve stems and insured they would still light. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
Justin
Job Details: 06/02/2021
Arrived on site for dishwasher with door not opening properly. Upon further inspection I found the bushings broken off. I replaced the bushings and the door is now opening as designed. The customer also pointed out an installation issue.
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near Austin, TX 78737
Robert
Job Details: 06/02/2021
"Arrived on job for complaints of warm temperature. Found the compressor working evaporator fan working. No frost pattern, took pictures. Sealed system covered ; ordrng 1 W10143759 (drier (service)) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
Scott
Job Details: 06/02/2021
Arrived on site for fridge leaking . Found fresh evap covered on left side with ice also found drain tube clogged . Ordering fan scroll and drain tube if needed call to set return ; ordrng 1 AUTHO and 1 W11098695 (FAN SCROLL) and 1 W11409190 (DRAIN TUBE )
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78749
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected washer and found saved error codes F7E4, F5E4. Ran washer in diagnostic cycle and agitator is moving independently from basket during the spin cycle. A new gearcase, rotor, stater, agitator, clutch, slider will be needed to correct issue; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 Washplateagitator
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2021
Arrived on site to inspect unit for leaking. Upon inspection found the units heated had snapped at o rings causing leak. Spoke with Andrew from Techline Sr# 7730904877 and was instructed to replaced heater and heater nuts. Ordering parts. Office to reschedule ; ordrng 1 W11047695 (HEATER) and 2 W11104729 (NUT )s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for leaking out of icemaker, upon inspection found the doors extremely unlevel causing a air gap in freezer, leveled the unit and cleared ice. No problems found. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78729
David Z
Job Details: 06/02/2021
"Arrived on site to follow up on leaking icemaker. Ran unit and tested pumps and drain, and found unit is leaking from a torn drain hose on the wall side. Advised to have maintenance or a plumber come out and make a new drain line connector. Customer told me that the ice felt thin. I checked and found the unit is set to thick ice, and everything is pumping and flowing smoothly. Could not find any bad parts leading to slightly thinner ice. Advised it may be a sealed system in need of refreshing parts, but everything is testing good and unit is full as designed. Call complete"
We serviced a
WHIRLPOOL Washer
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 06/02/2021
"Arrived on site and found control panel is unresponsive, reset connections and it is now working, discussed detergent usage and correct loading procedure with resident, job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78753
Scott
Job Details: 06/02/2021
"Arrived on site ,replaced harness . All checked normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Al
Job Details: 06/02/2021
"Arrived back on site for ice maker issues.Found the unit is making ice, but the ice was sticking together.Removed the ice maker assembly and found the chute that puts water into the ice maker was clogged with a massive ice blockage.I used my steamer to remove the obstruction, cleaned the unit and reassembled it.Unit was harvesting when I left the house.Customer watched the entire repair.JOB COMPLETE"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near McGregor, TX 76657
Tyler
Job Details: 06/02/2021
"Arrived on-site for fabric softener not dispensing. Upon arrival, found no error codes in diagnostics. Also found dispenser tray parts missing(soap dispenser tray and softener dispenser tray) and softener side was filling with water after cycle. Customer stated she noticed parts missing after delivery. Ordering W10861667 dispenser tray. Office to reschedule due to part availability.; ordrng 1 W10861667 (Fabric softener tray)"
We serviced a
GE REFRIGERATOR
Model GSH25JFTAWW
Near Marion, TX 78124
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for not defrosting the freezer side, upon inspection found the evap encased in ice, tested all defrost functions, ohmed out bimetal and heater, tested thermistors and found 2.0 K ohms at freezer evap. Instructed customer that it MUST BE DEFROSTED.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, TX 76504
Lou
Job Details: 06/02/2021
"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F8E1 f F5E1. Cleared the codes and continued with testing. Unit operated as designed except the hot water was slow to dispense. I found the hot water hose crimped at the wall spigot. Adjusted the hose and retested the hot water valve and unit is operating as. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units hopper filled with ice as well as the fill tube, cleared all ice and tested Icemaker, no movement in motor, replaced icemaker and tested. All functions returned. Customer and I did notice a gap in upper left corner, if problem persists we need to silicone gap. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS4
Near Blanco, TX 78606
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of light bulb and socket burned, I replaced bulb and housing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Kingsland, TX 78639
Cliff
Job Details: 06/02/2021
Arrived on site to replace lock for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near San Marcos, TX 78666
Andrew
Job Details: 06/02/2021
Arrived on site to test unit for not draining and not spinning. Found drain pump filter was completely clogged. Also found inside the pump itself was pocket change and a couple screws causing drain pump to seize. Removed obstructions and pump still not engaging. Control was not sending proper voltage to motor.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/02/2021
Arrived on site for Wall Oven - Door Issues - Door Not Registering Closed and Oven Not Heating Up - All The Time. Found switch for door latch was not functioning as designed. Sometimes the switch would close and other times it wouldnt. Removed latch and installed new latch. Switches on new latch working as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Gatesville, TX 76528
Tyler
Job Details: 06/02/2021
"Arrived on site for refrigerator needing previously diagnosed ss repair with compressor, drier, and access coupler. Upon arrival I disassembled and removed compressor as well as drier. Once I was able to install new equipment I pulled a vacuum for 30 minutes to verify if unit could hold a vacuum and found unit sitting at -30psi on low side as intended. I then recharged system with 4.5 oz of refrigerant. After reassembling an testing unit I found the pressures at 60-L/0-H side. Restored power and after 15 minute runtime I found unit sitting at 0-L/148-H psi. Also found freezer starting to drop temps during runtime. Informed customer unit would need a full 24 hrs to properly stabilize temps in both compartments. Unit functioning as designed call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2021
Arrived on site and inspected French door refrigerator with ice maker (inside the freezer) not working.Confirmed the complaint and ordered the ice maker.Needs more work Office to schedule return services.; ordrng 1 W10884390 (ICEMAKER)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 06/02/2021
Arrived on site for a washing machine that?s not filling properly. Inspected unit and work area. The customer advised that the unit is not adding more water than it usually does under the autosensing when he put it in deep water wash. The customer ran a load under normal setting with a deep water wash and the unit did not feel higher than the autosensing level. I did advise the customer that the deep water wash does not work on the normal cycle and that he hast to select a different cycle in order for that deep water wash to kick in. The unit does fill with both valves and is working as designed. Went through the quick reference sheet with him to show him where it says that from the manufacturer. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS01
Near Clifton, TX 76634
Jonathan M
Job Details: 06/02/2021
"Arrived on site for a refrigerator that won?t mak more than a half bin of ice. Inspected unit and work area. The customer advised that the doors are unlevel, there?s a drawer that won?t open and close properly, and that their icemaker is really slow to make ice. Ran the unit through an icemaker test and found the unit working as designed. Took temperature of the freezer section and found the unit sitting at 0?F. I fixed their drawer and refrigerator leveling issues but advise the customer that with the flex style icemaker, it?s a really slow icemaker and will only make ice once every two hours. The customer advised that they do use a lot of ice all day and are needing to use ice trays to keep up with their usage. I did advise that edit. The issue is that they are using more ice than the unit makes ina 24 hour period and that there is nothing I would be able to do to speed up the icemaker to allow it to make more ice or swap them for a different icemaker due to the electrical connections on the icemaker. Unit is working as designed. Call complete."
We serviced a
GE WASHER
Model GTW680BSJ5WS
Near Killeen, TX 76542
Al
Job Details: 06/02/2021
Arrived on site and inspected GE washer noise issues.Turned the basket and Ran a drain and spin cycle and unit tested properly with no unusual noises.Observed a load of clothes in the dryer that customer said was her college kids the load was twice the size of the average load. The cause of the walking washer and unusual noises was an OVERLOADED load.Unit works properly.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/02/2021
"Arrived on site for refrigerator FC door handle loose and door not aligned with door handles. Inspected unit and work area. Removed FC door handle and found mounting screw loose. Tightened mounting screw and reinstalled door handle. Aligned door door with door handle. Tested doors operations . All tested good, no water leaks detected during service."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID
Near Jarrell, TX 76537
Lou
Job Details: 06/02/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the console display blinking 197. I closed the door and pressed start and nothing happened. I removed the outer door panel and inspected the UI (switch assembly) and door latch and found the UI was corroded at the start button (photo). I am ordering the switch assembly and office to schedule return service. No water leaks observed during service.; ordrng 1 5304517587 (Switch assembly)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hillsboro, TX 76645
Jonathan M
Job Details: 06/02/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested voltage going to the user interface and found no voltage. Replaced control and tested unit. Unit began working as designed. Call complete .
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hillsboro, TX 76645
Jonathan M
Job Details: 06/02/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested voltage going to the user interface and found no voltage. Replaced control and tested unit. Unit began working as designed. Call complete .
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near McGregor, TX 76657
Tyler
Job Details: 06/02/2021
"Arrived on-site for fridge lights not turning on. Upon arrival, inspected unit and found freezer led light burned out. light is receiving proper voltage. Replaced freezer led light, reassembled and tested. Now, all lights turn on and work properly. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near China Spring, TX 76633
Jonathan M
Job Details: 06/02/2021
Arrived on site for a dryer that has a door seal that is frayed and broken. Inspected unit and work area. Confirmed customers complaint and replaced door seal with adhesive. I did inform the customer to let the door seal and adhesive set for at least 24 hours prior to use to avoid further issues with their gasket. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Scott
Job Details: 06/01/2021
"Arrived on site , replaced foam seal gasket under cook top. Customer is happy with placement now . No other issues found. Job complete ."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near New Braunfels, TX 78132
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for making noises during operation, upon inspection found the unit screeching when spinning, removed drum and found the idler locked up, replaced idler and belt. No noise found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
David Z
Job Details: 06/01/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Marion, TX 78124
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not pushing ice out of the chute, upon inspection found the auger motor not receiving voltage.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near McQueeney, TX 78123
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the unit was dirty and the grid broken, replaced tube, grid and thermistor. All functions returned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
David Z
Job Details: 06/01/2021
"Arrived on site to install door switch to resolve failed switch, causing light not to trigger. Removed failed switch and replaced with new. Tested unit and verified switch good, and unit working as designed. Advised customer on loading drawers to make sure nothing can keep door from closing. Checked door gasket and didnt see any gaps. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details: 06/01/2021
Arrived onsite for unit making noises. Waited for the unit.to start making a noise. Unit would not duplicate the noise. Also there was a small crack on the shelf holder built into the cabinet. But there were no issues with the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78724
Scott
Job Details: 06/01/2021
"Arrived on site for dryer not starting . UI would not respond , all it would do is flash lights across control.
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Kevin
Job Details: 06/01/2021
Arrived on site and inspected rebuilt control board and found rebuild failed. Burnt out connection is still burnt out and was not replaced. Sent pictures to CS and PR.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details: 06/01/2021
Arrived on job to replace previously diagnosed part. Found this time the water tube frozen. Replaced fill tube. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near New Braunfels, TX 78132
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for freezing items in fridge. Upon inspection found the thermistor out of range. Replaced both thermistor and UI, set temps. Complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
David Z
Job Details: 06/01/2021
"Arrived on site to diagnose washer that was throwing an ED1 error and not running cycles. On arrival tested unit and found F8E1 error for long fill. Checked valves and found hot valve not dispensing water. Found the hot valve on the wall was not open, causing no hot fill. Opened valve and ran diagnostic cycle. Unit passed diag cycle. Tested in a normal cycle and found unit properly filling and agitating with no errors. Unit now working as designed. Call complete, no water leaks found."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Killeen, TX 76542
Tyler
Job Details: 06/01/2021
"Arrived on-site for ice build up in freezer. Upon arrival, customer had already thawed out unit. Inspected icemaker area within FC but found not components leaking. I then inspected inlet valve and found no external leaks of any kind. Found upon firther investigation that drain line had been clogged with some slight debri. Showed customer my findings.
We serviced a
WHIRLPOOL DISHWASHER
Model DU890SWKQ0
Near Nolanville, TX 76559
Tyler
Job Details: 06/01/2021
Arrived on-site to install previously diagnosed parts. Upon arrival installed heating element. Reassembled and tested unit. Element is turning on with no more smoking issues. Unit functioning as designed. No leaks before during or after repair.call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Killeen, TX 76549
Tyler
Job Details: 06/01/2021
Arrived onsite for range powering off. Upon arrival customer stated front two cooktop burners would take too long to cook food and would turn off while cooking. Found safety pressure plate within the burner not making contact. Although the burners were receiving 240v. Office to reschedule when part availability is known. ; ordrng 2 W11396792 (Cooktop burner)s and 2 W11396790 (Cooktop burner)s and 2 WP3148952 (Infinite sw Front right & back left)s and 2 WP3149400 (Infinite sw front left&back right)s
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Wesley
Job Details: 06/01/2021
Arrived onsite and found some rattling from condenser. Used pads to repair. Advised customer on how to use pads in future for noise reduction. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorena, TX 76655
Jonathan M
Job Details: 06/01/2021
Arrived on site for a washing machine that is not spitting out clothes and is making an unusual sound when it does. Inspected unit and work area. Placed an in-service diagnostics and found an F5 E2 (lid lock fault) error code. Running it through a manual test and found the lid lock not locking the lid and sometimes registering that the lid was not closed. Replaced latch and tested unit. Found the unit making a screeching and knocking sound. Looked underneath the unit and found the belt and cam seemingly worn. Replaced cam and tested unit. Unit stop screeching but the unit was still making a knocking sound. I did notice that the unit was clicking at the control even when the unit was not in use. I replaced the control and tested the unit. The washer is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Killeen, TX 76542
Tyler
Job Details: 06/01/2021
"F8E3Cold water valve at wall sprays water constantly when turned onArrived on-site for washer not operating correctly. Upon arrival plugged unit in and unit went into flood mode. After, entered diagnostics and found F8E3 overflow error. Inspected pressure hose- no cracks or leaks. Main control sent 120v to the valves. Both solenoids were 1.57 ohms. Found cold side water connection shut off at wall due to leak from cutoff. Installed new inlet valve. Reassembled and tested unit, but left cold side valve off. Informed customer to get cold side valve repaired before use to allow rinse cycle to continue through rinse cycle properly with cold water. Call complete"
We serviced a
FRIGIDAIRE RANGE
Model FEF366EMC
Near Killeen, TX 76543
Al
Job Details: 06/01/2021
"Arrived back on site for what was labeled 2 calls, but was actually 1 the customers complaint is the front right 9 element doesnt work.I confirmed the complaint and will order the element (9) and infinite switches Parts sent by AHS were onsite and were marked use on return service.Needs more work ; ordrng 1 316436001 (Infinite switch (large burner F/R)) and 1 316135401 (9? large element) and 1 316436000 (Smaller infinite switch), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Belton, TX 76513
Jonathan M
Job Details: 06/01/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace drawer and found the drawer ordered was the wrong part. Ordered correct top freezer drawer and rescheduled customer. ; ordrng 1 W11387053 (TOP FREEZER DRAWER )
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Belton, TX 76513
Jonathan M
Job Details: 06/01/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Went ahead and replaced the starting device and capacitor and tested unit. Unit began to run as designed. Gave the unit 15 to 20 minutes to cool and the unit began to cool down properly without the compressor turning itself off. Unit is working as designed. Call complete.