Near Belton, TX 76513
Jonathan
Job Details: 03/04/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. I called Techline and spoke to Brian about this issue and asked what he wanted me to do (SR # 7727241807). He advised to replace the console as a one time courtesy. However, if the problem comes back, they will readdress the issue and cannot promise Whirlpool will cover the unit due to warranty requirements. Replaced console and tested unit. Unit is working as designed. Call complete"
Near Lockhart, TX 78644
Leonardo
Job Details: 03/04/2020
RANGE JENN-AIR JGRP536HL00 Arrived on site to test unit for oven not working. Test unit and found bad buttons. Spoke with Nathan from whirpool and test unit and found same thing bad buttons. Will order new buttons W11090650 and W11090651 office to reschedule ; ordrng 1 LCONLY (LC ONLY ) and 1 W11090650 (BUTTON ) and 1 W11090651 (BUTTON )
Near Leander, TX 78641
Cliff
Job Details: 03/04/2020
OVEN JENN-AIR JJW2830DP00 Arrived on site to diagnose an oven that is giving stuck key error code. Found faulty control panel. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Luis
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for unit registering door open. Tested all switches good,found broken screw holding right side glide to deli drawer causing glide to hang low and preventing bin from engaging switch. Added a new screw to glide assembly, tested door operation good. Ran diagnostics for no ice,weak air flow from ice box,frozen fill tube during fill and no errors on icemaker. Ran harvest test passed,ice dumped into bin,ran fill tube heater passed,water line defrosted,ran fill test passed."
Near Paige, TX 78659
Scott
Job Details: 03/04/2020
RANGE GE JGB720SEJ4SS Arrived on site for left front burner clicking when knob is in off position . Replaced switch HARNES . Unit is functioning normaly . No gas leaks detected at time of service . Job complete .
Near New Braunfels, TX 78130
Noah D
Job Details: 03/04/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to install latch for failure opening and closing, installed latch and retested, lint screen light turned off. Dryer started. Job complete"
Near Seguin, TX 78155
Noah D
Job Details: 03/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site for problems of freezing veggies, upon inspection found the baffle open and the fridge too cold, replaced baffle and thermistor. Retested all functions, baffle opened and closed, therm tested good. Complete"
Near Georgetown, TX 78628
Cliff
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to diagnose a refrigerator that is not defrosting properly. Found freezer door not fully mounted after first repair causing an air leak in the unit. Tested defrost system at control and found all checks good. Reset door to proper position and insured proper seal. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78701
Jacob
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived onsite for unit making high pitch noise from time to time. Put unit in diagnostic mode. Tested unit. Couldn’t find issue or high pitch wine from unit
Near Austin, TX 78731
David
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously ordered parts to resolve intermittent dispensing issue. On install found a little ice building around the gaskets in the rear of the icemaker allowing cold air to leak and freeze the reservoir. Instead of replacing heater sealed the gasket air leak with some adhesive / tape. This should resolve the air leak. All is now working as designed.
Near Lakeway, TX 78734
Robert
Job Details: 03/04/2020
WASHER WHIRLPOOL MHW8200FW0 Arrived onsite to replace parts previously ordered. Installed new tub and rotor stator. Tested unit and everything is working properly. No leaks detected. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to replace faulty gearcase and basket for unit getting off balance with no clothes inside basket, after replacing both parts, unit tested good. No leaks at time of service."
Near Austin, TX 78737
Kevin
Job Details: 03/04/2020
VENTHOOD WHIRLPOOL KVWC956JSS0 "Arrived on site, new owners complaint to builder is that left light flickers on the lower setting. Disassembled light fixture and reset connection, job complete"
Near Austin, TX 78728
Andy
Job Details: 03/04/2020
WASHER GE WCSR4170G3WW Arrived on site to install previously diagnosed timer control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
REFRIGERATOR GE GSE25HMHEHES Arrived on site replaced freezer door . Also had to replace quick fit on water line connection on door from truck stock.Unit is not hooked up to water . Job complete .
Near Round Rock, TX 78665
Andy
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave still running after counting down to 0:00 called tech line and spoke Leon (SR# 7727287404) Made aware of issue and what was done. Was instructed to have customer hook unit up to WiFi and that updates sent by whirlpool should fix issue. Was instructed that if customer hooks up to WiFi and after about a week of being hooked up to WiFi problem continues to then replaced control. Instructed customer on this. No repairs are needed at this time.
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site and inspected washer and found it is not draining, found harness connection to drain pump isn’t secure and after correcting it is now operating properly. No water leaks detected at time of service, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not draining and leaking. Test unit and found unit not draining making unit leak. Replaced drain motor test unit and unit test good job complete no leaks present at this time. Job complete
Near Austin, TX 78758
Wesley
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and installed UI panel with DZ which restored function. All checks good. Unit is now operating as designed. Advised Jorge on repair.
Near Waco, TX 76710
Jonathan
Job Details: 03/03/2020
COOKTOP FRIGIDAIRE FGEC3068US Arrived on site for cooktop that was broken. Inspected unit and work area. Found glass broken on the top left-hand corner. Replace cooktop and unit is working as designed. Call complete
Near Austin, TX 78748
Richard
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Arrived onsite for the refrigerator not cooling. During the sealed system repair the new filter dryer had a restriction. During installation of another filter dryer the lock ring repair was unsuccessful and the aluminum line coming out from the liner had bent and the coupler is stuck onto the aluminum line.
Near Austin, TX 78734
Brandon
Job Details: 03/03/2020
DISHWASHER JENN-AIR JDB8200AWP1 Dropped off insulation to customer.
Near The Hills, TX 78738
Brandon
Job Details: 03/03/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for customer complaint of unit having water stream down back, found tube needed replacing, I replaced tube, unit tested good."
Near Waco, TX 76708
Jonathan
Job Details: 03/03/2020
RANGE JENN-AIR W241 Arrived on site for oven that would not heat. Inspected unit and work area. Tested unit in a bag cycle and unit would not heat. Customer advised to the broiling element would kick on but not the heating element. Found heating element broken on the right side. Replaced heating element and tested unit. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 03/03/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site and inspected ice machine and found water is cycling over evaporator plate but there is very little cooling, not enough to start ice production. No frost pattern is being formed. There is likely a refrigerant leak in the system. A new compressor and evaporator, Process stub and dryer would be needed to correct the issue.
Near Austin, TX 78735
Robert
Job Details: 03/03/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived onsite for refrigerator leaking from the front. Ran diagnostics and found a leaking fitting when the water is dispensing from door. Reseated hoses and fitting. Tested and no leaks are detected at this time. Complete
Near Austin, TX 78753
Scott
Job Details: 03/03/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for knocking noise . Found small amount of oil on spluch . Replaced gearcase . Ran diagnostics and test wash all checked normal . Nonwater leaks detected at time of service . Job complete .
Near San Marcos, TX 78666
Noah D
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose dishes washer for not closing correctly. Upon inspection found the door didn’t have the resistance the customer would like, replaced springs and adjusted to make more resistance. Job complete"
Near Manor, TX 78653
Jacob
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit giving a low flow code. Tested unit. Got F8E1 error code. Found that inlet valve is not working. Ordered parts. Rescheduled with customer. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322879 (cntrl-elec)
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
OVEN WHIRLPOOL RBS305PVS03 Arrived on site and for F3E2 error. Customer stated the unit will pre heat then the bake element turns off but the broil element stays on. Tested control and found no visual failures. Ohmed harness and elements for shorts and found none. Unit has failed control causing broil relay to stick closed. Installed new control and tested operation. Unit tests good. Job complete
Near Hutto, TX 78634
Andy
Job Details: 03/03/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer making noise. Checked for error codes and found F7-E9 locked rotor. Checked rotor and rotor is operating but is loose creating noise. Tighten rotor and tested unit. All operations are normal. No water leaks present at time of service.
Near , TX 78610
Jacob
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for UI control panel not working. Tested unit. Found that UI control was not working or displaying. Ordered parts. Rescheduled with customer. ; ordrng 1 W11239666 (cntrl-elec) and 1 W11293378 (cntrl-elec)
Near Austin, TX 78704
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on site for water leaking. Found extension not fully inserted to fill cup on icemaker,installed extension to fill cup ran icemaker water filled icemaker with no leaks unit working as designed."
Near Cedar Park, TX 78613
Paul
Job Details: 03/03/2020
WASHER KENMORE 796.4147321 Arrived onsite for a washer making a loud noise during the operation mostly during spin. Ms stated the noise happens when the drain pump is running. I tested the unit and found the drain pump making the noise when under a load. The pump screen was cleaned and there was nothing in the impeller. The pump is working but is noisy. The pump would need to be replaced to solve the noise issue. The customer wants to keep using the machine for now and live with the noise.
Near Manor, TX 78653
Jacob
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived onsite to replace part ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
DISHWASHER FRIGIDAIRE FGID2466QW6A Arrived on site and tested operation. Found unit full of water and no power to dishwasher. Checked breakers and found to be on. Found light switch on wall off that turns power on and off to dishwasher. Turned switch on and tested operation. Unit tests good. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site to diagnose fridge, upon inspection found the freezer lights out, replaced module and led board, lights returned. All functions tested and passed. Complete"
Near Austin, TX 78748
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for no cool. Found unit not defrosting,defrosted evaporator,ohmed heater,heater ohmed out good. Replaced the main control and defrost I’m bimetal,powered unit on checked air flow good. ; used 1 WPW10165425 (BIMETAL) from stock"
Near Kyle, TX 78640
Richard
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator freezer door has dents. Upon inspection found that the freezer has dents. Replaced freezer and door tested good. Complete
Near Lampasas, TX 76550
Al
Job Details: 03/03/2020
DISHWASHER BOSCH SHPM65Z55N/01 Arrived to inspect dishwasher not heating.Confirmed the complaint and removed and replaced the heat pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Paul
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for a dishwasher with long cycle times and shuts off in the middle of a cycle. I found no stored error codes in the machine. I found the unit completing the diagnostics cycle and working as designed. I explained to the customer that the controls could be causing the issue but it would not fail at this time.
Near Austin, TX 78757
David
Job Details: 03/03/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to diagnose dishwasher that was not draining. Performed diagnostic and could hear unit running, but minimal draining. Removed 2 mounting screws that had been installed in the tub that were causing the door to hit and not properly close, causing intermittent function. Removed screws. Checked drain pump and found drain pump was fine with no obstructions. Checked in sink and found standing water in the garbage disposal, and the dishwasher drain hole was blocked with food. Cleared out garbage disposal and bored out stuck food in the drain hole. Advised customer Rose on keeping disposal cleaned out to avoid backing up into the DW. Was able to get unit to properly drain and run as designed. Unit is now working as designed and no water leaks were found.
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site and found cycle select and start cancel lights very dimly lit when unit in standby. Tested for faults and found none. Ran diagnostics and found all functions test good. Unit has failing ui. . Installed new console and tested operation. Found unit now working properly and all functions test good. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 03/03/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived on site to replace previously ordered parts for ice machine. Found sealed system fully operational and proper frost pattern on chill plate. Did note little to no water flow into unit caused by bad water valve and failed water level sensor. Circulation pump contains water level sensor and will need to be replaced along with water valve to complete repair.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W10897719 (valve) and 1 W11325175 (PUMP)
Near Austin, TX 78729
Wesley
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite and found unit not starting wash loads. Found that control and drain pump were interacting to prevent good drain function. Replaced both parts and restored wash function. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/03/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site to diagnose dryer not starting, upon inspection found 240. Volts to dryer, no UI power, replaced control board and retested, all functions returned. No problems found. Complete"
Near , TX 78132
Noah D
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install time row and clamp, installed both parts and made sure all part are correct, no problems found. Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for no freezer light and some fresh food lights are out . Found freezer light mod had failed . Replaced light ,all lights are now fuctioning . No water leaks detected at time of service . Job complete ."
Near Hutto, TX 78634
Andy
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site to install previously diagnosed slides and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
OVEN KITCHENAID KODE300ESS03 Arrived on site and installed new convection fan motor assembly. Tested operation and found unit working properly. Job complete
Near Elgin, TX 78621
Andy
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site refrigerator FC ice buildup, tested and inspected unit and found failed controls, Brackets, extension, evaporator fan with harness, and evaporator cover.Defrosted some of the ice buildup and cleaned out extension with steam so customer can use unit. Customer is aware that unit will build up with ice more and could leak until repairs are made. Instructed customer to keep close eye on unit to prevent water damage risk. Customer signed waiver. Ordering needed parts. Authorization needed. Office to schedule return trip. 2 hour job.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (EXTRA LABOR AUTHORIZATION ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10316760 (thermistor) and 1 W10513424 (cover-evap) and 1 W10668165 (gasket) and 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap), states that autho needed"
Near Austin, TX 78717
Paul
Job Details: 03/03/2020
DRYER MAYTAG MDG4000BWW "Arrived onsite for a washer making a loud squeaking sound. I found the rollers, idler, and belt very worn.I replaced the rollers, idler pulley, and belt. I tested the unit and it is working as designed. Call complete."
Near Leander, TX 78645
Lou
Job Details: 03/03/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "arrived on site to inspect venthood noise/rattle. Upon further inspection, I turned the unit on and it immediately began to make a loud rattling/tapping noise. I removed the blower/wheel assembly and found an installation screw test was screwed too far down ad was making contact with the blower wheel causing the noise. I backed the screw out and reassembled the blower and tested. Unit is operating as designed. Job completed. Unit is a new home/vacant."
Near Hutto, TX 78634
Andy
Job Details: 03/03/2020
DRYER MAYTAG MEDB835DC3 Arrived on site to install previously diagnosed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. Also Instructed customer on unit and vent cleaning. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details: 03/03/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
Near Elgin, TX 78621
Andy
Job Details: 03/03/2020
RANGE AMANA ACR4303MFW2 Arrived on site to install previously diagnosed burners and switch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78749
Robert
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for refrigerator making noise. Spoke with customer and was shown a recording of the noise. Customer stated that the noise has not resurfaced recently. While onsite we could not duplicate the noise. Called tech line Sr 7727275789. They asked if refrigerator had any cooling issues and there are none. Instructed customer if noise returns to call office. Job complete
Near Austin, TX 78703
Wesley
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site and found unit operating with good gasket seal, it did notice mullion to be covered in condensation. Mullion appears to be shorted. Ordering mullion and returning with brackets just in case. ; ordrng 1 W11084811 (rail-mulln)"
Near Round Rock, TX 78665
Andy
Job Details: 03/03/2020
VENTHOOD WHIRLPOOL KVUB606DSS3 "Arrived on site for vent hood fan speed not working. Was instructed in notes to get photo of closing document to prove warranty. Took picture of closing document and sent to claims.
Near Temple, TX 76502
Jonathan
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed parts. Replaced drain pan and tested drain pan with a cup of water to make sure the water would drain due to the bubble in the refrigerator liner underneath the drain pan. When pouring water over drain pan, most of the water took a while to drain but would drain. However, the unit was leaving beads of water along the way that would not drain fully. I tested it several other time with the same outcome. When pouring small amounts of water into the drain pan, the water would pool up until it had enough water weight to start moving towards the drain hole. I tried to adjust the evaporator assembly to give the drain pan a bigger slope but was unable to make the issue any better. Due to the concern about it not draining fully, I called Techline spoke to Rich Sr# 772727346. I advised him of my findings and asked if this would cause an issue in the future or not. He advised this would probably cause further iss
Near Austin, TX 78759
David
Job Details: 03/03/2020
DISHWASHER IKEA IUD8555DX3 "Arrived on site to diagnose a dishwasher that was not filling. Performed diagnostic. Found no error codes, but unit not filling. Checked voltage at inlet valve and found voltage, but no operation. Replaced inLet valve and retested. Unit is now filling and working as designed. No water leaks found at time of service. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 03/03/2020
RANGE GE JP989B0D6BB "Arrived on site for customer complaint of front left burner not shutting off, found faulty switch, I replaced switch and fan switch, unit tested good.
Near Georgetown, TX 78626
Cliff
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found no mechanical issues with dispenser system at this time. Advised homeowner on operation and child lock feature. No further repairs are needed and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked temps in the RC=51 (on setting of 34j and FC=16 degrees. I disassembled the RC section and found the evaporator with no frost pattern. I disassembled the FC section and found the top left 3 coils with frost and nothing else. I checked and all fans are operating. Checked the compressor and it was extremely hot to touch as were the lines coming out of it. I advised the customer that the unit will need a sealed system repair and that the concession from the previous repairs still covered this repair.ordering the compressor, drier, access valve, RC evaporator, FC evaporator, FC Evap motor/harness, RC Evap cover, CNOTE-2HR JOB and office to schedule return service. Unit reassembled and not water leaks observed during service.; ordrng 1 8201675 (compressor) and 1 CNOTE (2 HOUR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11032800 (motor-evap) and 1 W11116006 (evaporator) a
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW4855HW1 onnsite and found error codes for Long fill, overflow, inspected call valve and found it was constantly dripping. Removed valve and found screen is blocked by debris and grid. Replaced valve and showed apartment maintenance issue. If it happens again apartment will be responsible for the repair. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Luis
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for evaporator incased in ice. Found drip pan bowed,per tech support replaced drip pan and fan motor that included the defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. ; used 1 W10836964 (PAN DRIP) from stock"
Near Austin, TX 78703
Leonardo
Job Details: 03/03/2020
DISHWASHER BOSCH SHX3AR7XUC Arrived on site to test unit for door not closing correctly. Test unit and found kickplate missing screws and coming forward hitting door and making door go up. Secured kickplate test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=18 degrees & RC=51 degrees. When I began to disassemble the RC section, I found a large block of ice on the Evap cover. I disassembled the FC section and inspected the evaporator and it had a good frost pattern. Once I removed the ice, I found the RC evaporator thermistor was corroded. I removed and replaced the evaporator motor harness and used foil tape and a ziptie to secure the thermistor. I removed and replaced the Hv Control and removed the back cover and found that the drain tube had a 1/8 inch gap between it and the chassis. I used manufacturer approved silicone to seal the gap. I ran test #4 in diagnostics and the unit operated as designed. Once I had the unit out of diagnostics, I found the unit beginning to cool and both evaporators had good frost patterns. Reassembled the unit. No water leaks observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Arrived on site for no ice and freezing food on top shelf . Ice maker went thru harvest but kept dying ice bin was full with no ice in it . Unit would fill as well . HARNES in door checked normal. Replaced maker . Ran test all checked normal . Found fresh food section set at 65 . Bumped up temps .No water leaks detected at time of service . Job complete .
Near Austin, TX 78737
Robert
Job Details: 03/03/2020
OVEN WHIRLPOOL WOS72EC0HS Arrived onsite for oven display not working. Tested display and got no response at all from it. Replaced console and tested unit. Everything is working properly. Complete.
Near Austin, TX 78749
Robert
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not draining ran diagnostics and found that the drain pump was not working correctly. Changed drain pump and tested washer. Unit is now draining normally and no leaks detected at time of service. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site and inspected refrigerator and found fill tube heater blue wire is broken. A new fill tube heater will be needed to correct the issue. If you have never done repair before speak with KB before attempting. Water leaks from connections at time of service; ordrng 2 W11366500 (FILL TUBE)s
Near Austin, TX 78738
Brandon
Job Details: 03/03/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not agitating. I ran diagnostic test cycle, found f1e1 error code, load detected during clean cycle, I cleared error codes and ran test cycle, unit passed every test and is functioning as designed.
Near Temple, TX 76504
Jonathan
Job Details: 03/03/2020
WASHER SAMSUNG WF42H5000AW/A2 "Arrived on site for washer that is leaking and the filter is stripped. Inspected unit and work area. Found filter stripped inside the pump case. Remove front panel and found water leaking from the filter connection into the case Replaced drain pump, case pump, and filter and tested unit. Unit is working as designed
Near Austin, TX 78751
Wesley
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite and found latch failed. Replaced latch. Unit is now operating as designed. Advised owner on findings. All checks good.
Near Austin, TX 78735
Robert
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for refrigerator water dispenser working intermittently. Ran diagnostics and found found that the damper control is not working properly and allowing water lines to freeze. Ordering parts ; ordrng 1 WPW10594329 (control DAMPER) and 1 w10902214 (thermistor)
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
WASHER MAYTAG MHW8630HW1 Arrived on site and installed new front. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 03/03/2020
OVEN KITCHENAID KODE500EBS01 Arrived onsite for an oven that will not heat after a self clean cycle was run and there was a power outage. I found the lower oven not heating. I explained to the customer that I suspect the lower oven TOD to be the problem The unit is working as designed. I advised mr to cover the hole in the bottom of the cabinet between the oven and lower drawer. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DC4 Arrived to install previously ordered part.Removed and replaced the glass lid.Allowed the customer to test the lid.Job complete.Customer satisfied
Near Austin, TX 78703
Wesley
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site and found pinched wire and unit flex tray motor stuck halfway through harvest but upon emoting icemaker reset to home position.
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from the front of the unit at the bottom of the door. I opened the door and inspected inside the unit and found the upper spray arm sitting in the bottom rack. I advised the customer that this is more than likely the reason the unit is leaking and demonstrated to the customer what happens when the spray arms become disengaged. I re-installed the spray arm and placed the unit in diagnostics showing no error codes. Unit operated as designed. Customer advised they have a water softener. I made recommendations for use and care as well as detergent/rinse aid uses and types. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit leaking water when calling for water, found the ice maker fill valve was activating when pressing the water dispenser pad. Water would dispense as well as fill the ice maker at the same time. Ordering control boards and water valve. ; ordrng 1 W11330971 (CONTROL )"
Near San Marcos, TX 78666
Noah D
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for problems with washer, upon inspection found front console dead, replaced console and functions returned, tested all valves for leaks described, no leaks found, tested spin and drain , no problems found. Complete"
Near Round Rock, TX 78665
Cliff
Job Details: 03/03/2020
WASHER WHIRLPOOL WRB322DMBM00 Arrived on site to replace previously ordered part for refrigerator. Prior to replacing heater found original part not plugged in after previous repair from homeowner. Rewired heater properly and verified operation. All checks good at this time. No leaks were found at time of service.
Near Killeen, TX 76543
Al
Job Details: 03/03/2020
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not drying. Checked element, thermal fuse and cutoff. Also checked voltage at the outlet and unit.Issues were with the ventilation system.Customer will contact a service to get vents cleaned.Job complete Unit operates as designed"
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and inspected dryer and found heating element has failed, after replacement it is now operating normally. Job complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH31017HW3 "Arrived on site for microwave that is making a rattling sound. Inspected unit and work area. Was unable to replicate the issue immediately so I tried to remove the microwave from the cabinet. When trying to unbolt the mounting screws, I found one of those bolts improperly installed. Found several install issues but was unable to remove the microwave from the cabinet. Customer was given a microwave with venting and she has no vent in place for the air to go. She advised she was told by her home warranty company they would send a ventless microwave. Customer is going to contact the home warranty company to remove the microwave from the cabinet and will contact us back if further repairs needed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite for refrigerator not cooling. Ran diagnostics and found that the compressor and fans would run as long as the doors were open. Replaced both control and control UI and tested functionality. Refrigerator is now cooling with the doors closed. Job complete
Near Austin, TX 78721
Jacob
Job Details: 03/03/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for timer knob broken to unit. Looked at unit. Saw that timer was broken. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78735
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX03 Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics diagnosed unit will need new optic controls.; used 1 W10757851 (CONTROL ELECT) from stock"
Near Austin, TX 78734
Brandon
Job Details: 03/03/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found water valve had failed, quoted customer for valve, I installed valve, found new valve tested good, but recirculating pump would not circulate water. I replaced pump, unit tested good.
Near Austin, TX 78733
Kevin
Job Details: 03/03/2020
DRYER MAYTAG MGDB835DW4 "Arrived on site and inspected dryer and did not find any saved error codes, currently user interface is operating normally. Clear lint screen light is a reminder and will always be on at the beginning of a cycle.
Near Austin, TX 78757
David
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator that was frosting over in the RC again. Performed diagnostic and defrosted unit. Found that the unit was not draining at all, causing ice to build up on the Evap and scroll. Checked drain tube and found it was completely pinched shut/collapsed by foam and no water could escape.
Near Georgetown, TX 78633
Cliff
Job Details: 03/03/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to replace control and water valve for washer. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Buda, TX 78610
Jacob
Job Details: 03/03/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for unit not lighting. Tested unit. Found that igniter was not working. Replaced igniter. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 03/03/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to diagnose one ice maker for not making ice, upon diagnosis called Techline and went through testing process, found high amps (3.15) to compressor and no movement to evap fan, ordering all sealed systems, NonUV dryer and fan. Office to reschedule Sr # 7727272129 ; ordrng 1 2315558 (CONDENSER ) and 1 W10218037 (EVAPORATOR ) and 1 W10460856 (HARNESS) and 1 W10536005 (COMPRESSOR ) and 1 W10847121 (NON UV ) and 1 W10913906 (ACCESS VALVE)"
Near , TX 78610
Jacob
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for unit not sealing properly. Tested unit. Found that door seal was not sitting correctly. Adjusted door seal. Tested unit. Unit sealing as designed. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered parts.Removed and replaced the high voltage board and user interface.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78633
Lou
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDTE204DSS0 "arrived on site to install previously diagnosed and ordered part. Due to the element nuts being stripped out, I removed and replaced the element/nuts and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for for fridge leaking . Found evap drain hole completely blocked bye insulation . Removed insulation . Unit is now draining . No other water leaks detected at time of service . Job complete.