We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Paige, TX 78659
Matthew
Job Details: 08/22/2022
"Arrived onsite to replace previously diagnosed parts. Per Whirlpool service pointer, heating element needed replacement to current version. Replaced element and tested . Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78633
Paul
Job Details: 08/22/2022
"Arrived onsite for SP W11540964 - Special Project S17304. R/R heating element and I tested the unit. Operational test good, no leaks observed during service. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Liberty Hill, TX 78642
Lou
Job Details: 08/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed one time to the lower rack, along with a fine clip and installed two tines to the upper rack. Tested operation and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
AMANA DRYER
Model NED5800HW1
Near Dripping Springs, TX 78620
Justin
Job Details: 08/22/2022
Arrived on site for a dryer with long dry times. On arrival the customer stated it will take several cycles to dry. I found the unit was in the garage and they had set up a custom vent system. They had a long pipe that routed to a box with a filter in it. I found this filter completely obstructing airflow. I tested the units airflow with the filter in and found almost no airflow. I removed the filter and test it again to find perfect airflow. I found the unit as designed and walked the customer through my findings. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Leonardo
Job Details: 08/22/2022
Arrived on site to replace element due to special project. Replaced element test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Dripping Springs, TX 78620
Justin
Job Details: 08/22/2022
"Arrived on site for a washing machine not draining and getting a SUD error. I put the unit into diagnostics mode and found stored error codes F0E2 for over suds, F9E1 for long drain , and F5E4 for door not open error. I cleared the error codes. I then tried to manually activate each component and run a test cycle. During this the drain pump was running the whole time and I found it draining extremely slow. I gained access to the drain filter and found a large piece of cloth in it. I removed this and ran the same tests again. I found the unit now working as designed. I also inspection the pressure hose and found it good. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Lakeway, TX 78734
Justin
Job Details: 08/22/2022
Arrived on site to install previously diagnosed parts. On arrival the customer now had a video of the noise. It sounded as if it was a grinding noise. I installed the control and calibrated the unit. I then ran a diagnostics cycle and found it still working as designed. Upon further inspection I found several large items behind and under their washer. I found it rubbing up on the motor shield and allowing the shield to push up enough to hit the cam. This damaged the cam and could have been what caused the noise. I then removed the washplate and found a coin. I removed the coin. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Johnson City, TX 78636
Andrew
Job Details: 08/22/2022
"Arrived on site to test unit for broken agitator/dispenser. Found dispenser just popped out. Replaced with new dispenser, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Blanco, TX 78606
Andrew
Job Details: 08/22/2022
"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics when using jumper from T-H. Found water pressure correct at 45psi. Ice maker had ice in it but not responding after cycling power a few times. Replaced ice maker, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Blanco, TX 78606
Andrew
Job Details: 08/22/2022
"Arrived on site to install previously diagnosed water pressure regulator. Found pressure today was at 40psi compared to last visit 88psi. Installed parts, and leveled unit. Advised customer to monitor. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Gerry C
Job Details: 08/22/2022
"Arrived on site for previously diagnosed part install. Unpacked and heated door gaskets. Installed new gaskets on unit, working as designed. CX was informed on how to open right door first. No leaks observed during service."
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model TC607X4
Near Austin, TX 78734
Justin
Job Details: 08/22/2022
Arrived on site to install previously diagnosed part. I installed the pedal and test the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Georgetown, TX 78633
Paul
Job Details: 08/22/2022
Arrived on site to inspect microwave. CX reports that the turntable keeps jumping track. Reseated table and Tested unit and I couldnt get the unit to recreate the problem. Unit was jumping the track because the turntable ring was not set correctly. I instructed the CX on setting the turntable ring properly. Operational test good. If CX continues to have this problem order and replace turntable ring (W11213915). Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spicewood, TX 78669
Leonardo
Job Details: 08/22/2022
arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Vincent
Job Details: 08/22/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heating event to change out for the new and improved. Replaced heating element and tested, unit is now operating as designed. No leaks where observed during service, Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78717
Vincent
Job Details: 08/22/2022
"Arrived on site for dishwasher not draining, inspected unit and work area. Found dishwasher clogged at the filters and garbage disposal drain was also clogged from food sitting in the garbage disposal. Unclogged disposal drain and immediately started to drain fine. I advised maintenance to let tenant know not to put dirty dishes with solid foods and to also make sure garbage disposal is free from Amy food sitting. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78726
David S
Job Details: 08/22/2022
Arrived on site to install previous diagnose parts.I removed the bezels and cleaned the surface with alcohol. I wiped down the surface and installed the bezels. They are aligned and holding in place. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78717
Vincent
Job Details: 08/22/2022
"Arrived on site for dishwasher, inspected unit and work area. Pulled unit out and gained access to heater. Replaced heater and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Round Rock, TX 78681
Vincent
Job Details: 08/22/2022
"Arrived on site for refrigerator, inspected unit and work area. CX explained that the unit was trying to turn on and then a noise from the control would sound. He cycled the power and now everything is working as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78703
Joe Z
Job Details: 08/22/2022
"Arrived onsite for lid cracked at hinge area. Inspected hinges and are good. Replaced lid. Test unit. Lid open, closes, and locks as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Belton, TX 76513
Tyler
Job Details: 08/22/2022
Arrived on site for range giving f1e0 error. Confirmed issue and found stable power supply. Replaced control and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78731
David S
Job Details: 08/22/2022
Arrived on site for water dispenser not working. I inspected the unit and work area. the customer stated they turned the temperature up in the fridge and the dispenser started working. I found the diffuser at the top completely blocked off and not allowing air flow to the fridge temperature sensor. I advised the customer to leave some space at the diffuser and temperature sensor I order for the air to flow properly. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/22/2022
"Arrived on site to test unit for no power, tested unit found broken door switch, replaced door switch tested unit, unit now functioning as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/22/2022
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78744
Joe Z
Job Details: 08/22/2022
"Arrived Noisy Spin.washer grinding during spin, not spinning or agitating properly. Upon arrival inspected unit. Noticed the washplate would spin freeley. Fount the basket hub had failed . Replaced the hub and test unit on diagnostics auto test cycle. Notice unit will not drain completely. There is remaining water in tub and basket. Found lots of debris between inner basket and outer tub. Cleared debris. Test unit. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
Kimo
Job Details: 08/22/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Sump&motor, control and vent. And tested unit and found unit operating as designed no leaks. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/22/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?after doing so I tested unit and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Cedar Park, TX 78613
Kimo
Job Details: 08/22/2022
Arrived onsite for a refrigerator that was not leveled properly when installed. Upon inspection I found that all rollers looked good and functional. I adjusted them to her the refrigerator setting leveled and not rock back and forth. As unit was sitting in a divot in the garage floor. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Round Rock, TX 78681
Vincent
Job Details: 08/22/2022
"Arrived on site for refrigerator, inspected unit and work area. I used my floor protector to slide refrigerator out. I then turn off water supply to refrigerator and disconnected all water lines to gain access to the compressor and remove back cover. I then used my tank to recover refrigerant and unsolder the old compressor. Installed the new compressor and solder joints and access valve. Vacuum the system for about 15 min, vacuum was holding. I then charged the system with refrigerant and tested. Compressor sounded healthy. Disconnected and waited for pressures to equal. Reassembled unit and plugged back in. Advised CX to let unit cool for minimum of 24 hrs before using. Unit is now operating as designed no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78744
Joe Z
Job Details: 08/22/2022
Arrived onsite for Leaking at the Top. Upon arrival inspected unit and there is no water leak. Found 4 gap on gasket on top right corner of FC door. The gasket is not formed correctly. Used heat gun to form gasket correctly. Inspected all gaskets and all gasket are now correct. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Leander, TX 78641
Lou
Job Details: 08/22/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Liberty Hill, TX 78642
Lou
Job Details: 08/22/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found dry water stains on the floor at the front left wheel (photo). When I opened the FC door, I found frost on the FC evap cover. Tested temps in the fresh foods section and found it to be 59 degrees. I inspected the center mullion and found a gal at the bottom right corner of the FC door gasket. Attempted to repair the gap and could not. Tested the ice maker and found no leaks when dispensing water into the tray. Tested the water dispenser and no leaks as well. I removed the filter and found it to be a generic filter and the seals not sealing properly causing the filter to leak (photos). Contacted techline and spoke to Drew and advised of the air gaps in the gaskets and he provided SR#7734406685 and advised he would send the file for review and someone would contact the owner within 24-48 hours. Sent photos to techline for verification. I advised the customer of this issue and provided the SR#. No further leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Temple, TX 76504
David Z
Job Details: 08/22/2022
Arrived on site to diagnose washer that is only completing cycles on warm / normal. Tested unit and found cold turned off. Found temperatures are correct and hoses are not reversed. Replaced control and tested normal cycle and diagnostic cycle. Found both working as designed at this time. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Luis
Job Details: 08/22/2022
"Arrived on site. Diagnosed a defective drain pump,replaced pump ran water through pump no leaks entering pump and draining,replaced defective recirculating pump ran diagnostics weak after flow replaced valve ran diagnostics all test passed diagnostics. ; used 1 W10897719 (Valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gatesville, TX 76528
David Z
Job Details: 08/22/2022
Arrived on site to diagnose refrigerator buzzing when it's running. Ran unit and confirmed a loud buzzing coming from the freezer compartment. Found buzzing coming from evap fan assembly. Replaced motor and insulated fan bracket with pads. Ran unit and confirmed significantly less noise. If noise returns we need to replace the the rubber insulator and blade. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gatesville, TX 76528
David Z
Job Details: 08/22/2022
Arrived on site to install refrigerator door switch to resolve intermittent operation. Replaced switch and verified unit working as designed. call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Liberty Hill, TX 78642
Lou
Job Details: 08/22/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/22/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
GE RANGE
Model CGS990SET1SS
Near Austin, TX 78723
Wesley
Job Details: 08/22/2022
Arrived onsite and tested oven for failing after preheat by tripping breaker. Customer stated that the unit symptom still intermittently tripped following previous repair. Unable to trip breaker running oven at 400f for 30 minutes. Advised customer that it is likely the issue is stemming from the fact that the breaker is not dedicated to the oven and the oven is not compatible with the GFCI. Advised asking an electrician about installing a non gfci breaker to be better suited to the oven.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Hutto, TX 78634
Cliff
Job Details: 08/22/2022
Arrived on site to diagnose a washer that is not cycling properly. Found drain pump wiring broken and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kyle, TX 78640
Kevin
Job Details: 08/22/2022
"Arrived on site and sound washer is slowly filling with water when it is off and no cycle is being run. Replaced valves and ran a calibration cycle and then an automatic test cycle to confirm water pressure is correct. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near New Braunfels, TX 78130
Andrey
Job Details: 08/22/2022
"Arrived on site to test unit for not cooling properly due to gasket not sealing, tested unit found RC door gasket not sealing, adjusted bottom hinge leveled back of unit , gasket is now sealing good, job complete"
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/22/2022
"Arrived on site to replace previously diagnosed console, replaced console, advised customer to connect to Wi-Fi to prevent future issues,tested unit unit functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near New Braunfels, TX 78132
Andrey
Job Details: 08/22/2022
"Arrived on site to test unit for low ice production and water not dispensing, tested unit found really thin ice cubes and water trickling from dispenser, removed filter and water flow returned to normal, advised customer to replace water filter, no leaks detected job complete"
We serviced a
MAYTAG MICROWAVE
Model MMV5220FZ2
Near Austin, TX 78750
David S
Job Details: 08/22/2022
Arrived on site to possibly install previous diagnose parts. I did a side by side test of the transformers and found the ohming out the same. I spoke with SW and we isolated both the 4903 relay and the 4913 relay. We found the 4913 not closing during certain settings causing a no heat issue. I am ordering the main control. ; ordrng 1 W11342989 (Control)
We serviced a
HOTPOINT DRYER
Model HTDX100EM8WW
Near Georgetown, TX 78633
Paul
Job Details: 08/22/2022
"JM: Arrived onsite to inspect no start on dryer. I found that the 30 amp in line fuse blown because the fuse holder had gotten hot and the connection was loose causing the problem. I used my mini breaker to bypass and tested the fuse and the unit began working and heating. The fuse and the fuse holder need to be replaced.Ordering WE1X21955 (fuse holder) and will return with WE1X21975 (Fuse). Office to schedule appointment.a; ordrng 1 WE1X21955 (Fuse holder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Johnson City, TX 78636
Andrew
Job Details: 08/22/2022
Arrived on site to replace fill tube w/ heater. Last visit was able pull unit out far enough to verify replacement. This time out unable to unit out as right side sits 1/2 lower than tile. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Austin, TX 78727
Kimo
Job Details: 08/22/2022
Arrived onsite for refrigerator that is making as popping noise. Upon inspection I tested the damper and found that the noise was coming from the damper. I am ordering 1x damper. ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Austin, TX 78731
David S
Job Details: 08/22/2022
"Arrived on site dryer making a squealing noise and the water line cover missing, I tested the unit and found the pulley squealing ; ordrng 1 4392065 (Repair kit)"
We serviced a
MAYTAG DRYER
Model MDE28PDCYW1
Near Austin, TX 78744
Joe Z
Job Details: 08/22/2022
"Arrived onsite for Unusual Sounds During Operation . Upon arrival inspected unit. Turned basket by hand and heard lots of scraping coming from blower assembly. Found motor mount and bracket has failed. Also found blower wheel broken. There are also a few screws missing. Need to order motor bracket, blower housing, screws . Bringing back prescreened parts; ordrng 1 WP660658 (Motor bracket) and 1 WP488729 (Screws) and 1 W10888146 (Blower housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Luis
Job Details: 08/22/2022
"Arrived on site for cooling issue in fresh food compartment. Upper section of fresh food warm bottom drawer of crisper cold,ran diagnostics weak to no air flow from vents,diagnosed fresh food evaporator not defrosting correctly,ordering evaporator cover that includes new thermistors. ; ordrng 1 W11395558 (Cover evap)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 08/22/2022
Arrived on site for Asher needing previously diagnosed harness. Upon arrival installed part. Found similar failures as before. Ill need techline notify during business hours.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wimberley, TX 78676
Kevin
Job Details: 08/22/2022
"Arrived on site and inspected refrigerator and found water is splashing out of icemaker chute/funnel when it is filling. Sent a short video to KB/service management. Will need to bring back in-line pressure reducer, waterline and fill tube.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline) and 1 W10823511 (Fill tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR114KSB00
Near San Marcos, TX 78666
Kevin
Job Details: 08/22/2022
"Arrived on site to replace door for cosmetic issue, found new door is dented on the bottom left-hand corner will need to order another door; ordrng 1 W11546134 (Door)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78747
Scott
Job Details: 08/22/2022
Arrived on site for lid strike and also bezel broken . Will need to order bezel and will install strike on return . Call to set return ; ordrng 1 W11545554 (Bezel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78702
Joe Z
Job Details: 08/22/2022
"Arrived onsite for Vibration or Out of Balance loads. Upon arrival test unit and basket shook a lot during spin. Found the basket to be quite bouncy. Replaced suspension. Balance is a lot better, but still more shaking than normal. Need to replace gearcase. Ordering gearcase and agitator; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 08/22/2022
"Arrived on site to diagnose a refrigerator that is not sealing properly. Found lower mullion will need to be reshaped and sealed with food grade silicone, and rc light switch is also broken and in need of replacement. Office to set return appointment. ; ordrng 1 W11123941 (Switch)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Marble Falls, TX 78654
Lou
Job Details: 08/22/2022
"Arrived on site to inspect washer latch issues. Upon further inspection, I found the lid strike broken. I removed and replaced the strike and attempted to test, but the unit would go into diagnostics showing no error codes and do nothing. I attempted to start a normal cycle and the unit would not get past sensing. Tested voltage and unit is getting 124V. Tested the lid latch and its getting 120V at pins 1 & 2 and at 2 & 3. Contacted techline and spoke to Rich and advised of the complaint and my findings. While talking to Rich, I attempted to place the unit in diagnostics again and this time it showed error code F6E1. Rich recommended replacing the main control and UI fascia. Provided SR#7734413279. I am ordering the main control, user interface fascia and another strike and scheduled return service for 08/31/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11561182 (UI fascia) and 1 W11481108 (Main control) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Smithville, TX 78957
Matthew
Job Details: 08/22/2022
"Arrived onsite for washer not starting properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 5/1 lid switch, 2/1 stuck button . Ran diagnostics and console issues are intermittent. Replaced console. Ran multiple test and eventually the latch began having issues. Need to order and also replace the latch. Office to reschedule. May need AUTHO.; ordrng 1 W10810403 (Latch) and 1 AUTHO (AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Cliff
Job Details: 08/22/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry door which came with new control in box. Noted rc door regular ss not black ss and pantry door has scratch. Reordering doors and office to set return appointment. ; ordrng 1 W10815668 (Pantry Door) and 1 W10815686 (Rt rc door blk ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78728
Kimo
Job Details: 08/22/2022
"Arrived onsite for refrigerator that is making a humming noise. Upon inspection I found no ice on the evap. But while testing the fan I found that the fan was noisy I am ordering the grommet, and fan blades just in case. And will return with the motor as well; ordrng 1 WP67006337 (Fan blades) and 1 W11249950 (GROMMET)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBR214KPA
Near Austin, TX 78759
Kimo
Job Details: 08/22/2022
Arrived onsite for whine collier that is not cooling. Upon inspection I found that the push plate was missing so when you close the door it would not push the button to startup the compressor and cool the unit. I am ordering 1x push plate. Office to reschedule.; ordrng 1 W11360703 (Plate push)
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
David S
Job Details: 08/22/2022
Arrived on site for console not powering on. I gained access to the control and tested voltage to the console. I found the control provincial g 14vdc to the console. I unplugged the console and plugged it back in. The console powered on. I am ordering a new console to fix and intermittent console issue. ; ordrng 1 W11451765 (Console)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78733
Scott
Job Details: 08/22/2022
"Arrived on site for unit powering off periodically. Ran diagnostics and when drain pump kicks on unit powers down . Ordering drain pump. No water leaks detected at time of service. Call to set return ; ordrng 1 W10825875 (Drain pump), tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL DISPOSAL
Model KBDS100T3
Near Austin, TX 78703
Scott
Job Details: 08/22/2022
Arrived on site for broken stopper on disposal. Sent wrong part . No breakdown on service matters . Need parts research. ; ordrng 1 Partsresearchforstopper
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Temple, TX 76502
David Z
Job Details: 08/22/2022
Arrived on site to diagnose dryer that was not drying clothes. Ran unit and confirmed no heat present. Disssembled unit and found the hi limit cutoff open. Ordering hi limit. Office to schedule. ; ordrng 1 279973 (Cutoff)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near The Hills, TX 78738
Leonardo
Job Details: 08/22/2022
Arrived on site to test unit for damaged tub. Found damaged tub base supplier are for the back feet not the front. Unit damaged at front feet needs new tub office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/22/2022
Arrived on site to test unit for not showing where in cycle unit is. Customer stated it is washing properly and completing cycles. Found unit not entering diagnostics. Cycled power to unit and was able to enter diagnostics but when selecting error codes or trying to enter diagnostic cycle unit does not respond. Recommend replacing console UI again and control. Office to reschedule. ; ordrng 1 W11414079 (Console) and 1 W11410070 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 08/22/2022
Arrived on site to test unit for not cooling. Found compressor attempting to kick in and kick right off. Replaced run cap and start device but no improvement. Recommend replacing r600 compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600A/SSrepair (R600A/SS repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/22/2022
Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found compressor cutting off after a few seconds of running. Not the typical grinding noise heard from a locked winding. Replaced start device and tested. Unit began to run as normal. Customer will monitor and office to reach out after 24 hrs. If compressor has failed in that time unit will need a compressor replacement R600 (3HRS). Job complete; O-emld tckt
We serviced a
UNKNOWN DISPOSAL
Model GXP33C
Near Hutto, TX 78634
Gerry C
Job Details: 08/20/2022
"Arrived to inspect no operation. I found the rotor plate was siezed and after correcting, the unit operated as designed. I had the CX run ice through it to ensure the plate was cleared and tested. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Round Rock, TX 78664
Gerry C
Job Details: 08/20/2022
"Arrived to inspect no heat. I inspected the unit and found the chassis ground had fallen onto the magnetron leads and was shorting. After correcting the issue, the unit started heating as designed. Operational test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hutto, TX 78634
Gerry C
Job Details: 08/20/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered refrigerant from the unit and then removed the compressor and associated parts. I installed the compressor, dye drier and service port and vacuumed. The unit went below 500 microns and then when tested, slowly lost vacuum. I found the RC evaporator had a very small leak and I removed and replaced it. I re-vacuumed the unit and it held after reaching below 500. I charged the unit with the MFG prescribed refrigerant charge and tested. The unit cooled as designed and I discovered the right RC door gasket badly torn at the lower left corner. Office to order and authorize part and contact the CX to arrange return service. No water connections to unit at time of service. ; ordrng 1 W10846057 (Gasket, RC RH)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Pflugerville, TX 78660
Gerry C
Job Details: 08/20/2022
Arrived to inspect door gasket issue. I found the gasket had failed and required replacement. I verified additional warranty coverage from the vendor and then removed and replaced the gasket and tested. Operational test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Gerry C
Job Details: 08/20/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the gear case and associated parts and replaced the suspension and tub assemblies. I reinstalled the gear case, slider and rotor and r/rd the control panel. I calibrated the unit and tested several times within automatic and manual test modes. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Paul
Job Details: 08/20/2022
"Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the compressor, vacuumed the system, and charged the unit with 4.5 ozs of R134A refrigerant. I tested the unit and found it working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/20/2022
"Arrived to inspect washability. I entered service test mode and found 8/2 and 5/1 error codes stored in memory. I allowed the unit to proceed within service test mode and it drained, filled and I could hear circulation pump. The flow was very low and the arms would not rotate. I found debris had plugged the micro-perforations within the pump assembly and I disassembled and cleared. I reassembled and tested several times and all normal functions returned to the unit. I discussed detergent type and amount with the CX. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXSA01
Near Round Rock, TX 78664
Gerry C
Job Details: 08/20/2022
"Arrived to inspect ice/water overflow. I found the unit was over-filling and there were signs of the excess water under the ice maker. I inspected the skate ring within the ice maker head and found the contacts for the fill valve were worn away.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Vincent
Job Details: 08/19/2022
"Arrived on site for cooktop, inspected unit and work area. Tested unit and it was not igniting, same issue from prior visit. Replaced the module and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DWH0
Near Austin, TX 78727
David S
Job Details: 08/19/2022
Arrived on site for control panel lights staying on and the control not being responsive. I gained access to the board and found it shorted out. I installed the new console and tested it. It is now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Kyle, TX 78640
Andrey
Job Details: 08/19/2022
"Arrived on site to test unit for exploding light bulb, customer stated that he went to replace light bulb and it exploded, tested unit found burnt light socket, replaced light socket and powered on unit, unit has no power , will need control and filter board replaced on next visit but ordering capacitor,magnetron and diode to ensure completion called safety and presented my findings got Sr#7734366172, ; ordrng 1 W11552018 (Control board) and 1 W10422269 (Filter board) and 1 W10754299 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
Arrived on site for a refrigerator not cooling. On arrival I found the units temps were above 80?F. I found the units start device kept overloading. I am ordering the start device and cap to replace. ; ordrng 1 WPW10197428 (Start Device) and 1 WPW10662129 (Cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78704
Luis
Job Details: 08/19/2022
"Arrived on site for cooling complaint and noise in fresh food section. Found evaporator incased in ice,per service pointer removed cover defrosted evaporator,replaced cover,replaced control with updated control,changed defrost setting to basic.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78725
Joe Z
Job Details: 08/19/2022
Arrived onsite for STILL INTERMITTENTLY HEATING- WONT ALWAYS HEAT UP. Upon arrival test unit at control and intermittently would get 120. Contacted SW for assistance. SW recommended replacement of control. Job complete
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/19/2022
Arrived on site for a washing machine that is giving the customer and LF error code. The customer advised they had really bad water in the city and that her unit would not draw in cold water. She also mentioned that the lid was breaking at the hinge. Did confirm both of the customers complaints and removed the cold water hose off the back of the unit. Tested the water flow from the wall valve and found good pressure. Replaced the inlet valve and tested the unit. The unit began to work as designed. Ordering the lid and left hinge for full repair. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11259006 (Lid) and 1 W11401116 (Hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Florence, TX 76527
Lou
Job Details: 08/19/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings to be incorrect and fall under the service pointer #W11540964. When I pulled the unit out from the cabinets, I found the unit had been leaking from the top panel on both the right and left sides (photos). When I pulled the insulation back, I found the tub cracked on the top at the front and left corners (photos). Also found where the element had leaked on the left side due to the bushings deteriorating (photos). I took several photos of the dry water streaks around the unit and also at the back near the bottom the tub (photo). Took a photo of the floor under the unit where water had leaked (photo). I didnt find any damage to the cabinets on either side or at the back of the unit. I turned the water off under the sink (photo of valve in off position) and advised the customer that the unit is not operable at this time. I checked entitlement and found the unit is under any extended warranty. Notified our claims office (MS) and was advised to not repair the element due to the current issues of the unit already leaking at other locations on the tub. I advised the customer and they advised that they still have to use the unit and the customer placed silicone on the cracks and wanted the element replaced. I advised that I had been instructed to not replace the element and recommended the customer contact the manufacturer. I had the customer sign a waiver of damages from working with water. Customer turned the water back on while I was still in the home and advised them not to due to further potential damages to the home. Unit placed back in its space and had customer sign for the ticket. Unit was not tested during service due to the signs of the tub leaking. Job completed."
We serviced a
WHIRLPOOL DOWNDRAFT
Model KXD4636YSS7
Near Austin, TX 78759
David S
Job Details: 08/19/2022
"Arrived on site to install previous diagnose parts. I found the new trim piece different from the original one. I installed the new clips and found the trim still wobbly. I am ordering a parts research on the ventilation parts for the correct trim piece. The office will reschedule when we have eta on the part.; ordrng 1 Partsreasearch (Trim piece cover, with rounded edges, and kitchen aid printed in black)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 08/19/2022
"Arrived on site. Adjusted front right side hinge assembly,found filter stuck adjusted filter housing tested filter removal operation good. Replaced water filter flushed new filter,reset filter setting.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Paul
Job Details: 08/19/2022
"JM: Arrived to inspect microwave door not closing properly. I found that the tab that locks into the door switch was broken off the door and the door switches are still not working correctly. Door and switches need to be replaced and will bring other parts. I need parts researched for the main control, door SS, door interlocks and switches. ; ordrng 1 Partsresearch (Door SS) and 1 Partsresearch (Control) and 2 Partsresearch (Door interlock and switches)s"
We serviced a
KENMORE REFRIGERATOR
Model 106.762424
Near Georgetown, TX 78633
Lou
Job Details: 08/19/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water puddling in the fresh foods section on the top shelf just under the vents. I inspected the FC section and found ice built up around the vent openings to the RC section. Removed the evap cover and found the drain tube clogged. I removed the ice from the drip,pan and using my steamer, I cleared the drain tube. Cleaned the FC section from water from the steamer spray and tested the the drain tube again with hot water from the steamer and its clear of debris. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Justin
Job Details: 08/19/2022
"Arrived on site for a oven turning off when heat hits the console. The customer stated that now every time they open the oven and heat hits the console the console will reset, but not actually power off. Otherwise, the unit ran fine. I found the console bad. Ordering the console and the office will need to reschedule.; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/19/2022
Arrived onsite and found the unit responsive but unable to start any cycles. Cuwromer stated that the failure occurred during a power outage. Replaced the control and tested function. Drain still not activating. Found compromised lower harness with shorts ordering lower harness to repair. ; ordrng 1 W11335100 (Lower harnesss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
"Arrived on site for a refrigerator with an ice maker leaking. On arrival the customer stated the ice maker had overflowed all the way onto the floor, and inside the unit they had frozen water running down the front of the shelves from the IM. I test the IM and found it no longer harvesting. I test the valve and found it as designed. I ixnstalled the IM and tested the unit. It is now working as designed and no leaks were observed at the end of service.Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78759
David S
Job Details: 08/19/2022
Arrived on site for washing machine not locking. I inspected the unit and work area. I found the door strike partially broken. I am ordering a new strike to complete the repair. Reschedule for Thursday 8/25/22.; ordrng 1 W11316914 (Door strike)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
"Arrived on site to further diagnose a heater issue. I contacted LM and was instructed to gain access the the RC heater and ohm it out. I did so and found it good. I then activated the heater and found voltage at the heater coming in from the chassis from white to ground and orange to ground, but not from orange to white. This indicates a possible wiring issue due to reverse polarity. I checked voltage at the wall and found it good. I gained access to the control and found the heater orange wire at P2-6 which is correct. I then checked voltage while the heater is activated and found from P2-6 to P70-3 only 12 volts which indicates a possible bad control. We then checked voltage to ground on both of those and found P2-6 getting 20VAC and P70-3 getting 46VAC. However, we are getting 120VAC with reverse polarity at the heater. This indicates a possible bad internal wiring issue as well. We then checked voltage to the FC from the control and found it good. I called techline and spoke to Scott and kept SR# 7733012426. Scott had me run through the test at the heater again but with the connector unplugged from the heater. Now the white to ground was getting 120VAC, but the orange to ground was only getting 20VAC. He then had me go back to the compressor area and observe the incoming harness to the chassis to see if it was wired incorrectly. However, we found the insulation had sprayed all over the connectors and we were not able to identify the connections properly. I informed the customer of my findings and provided them with the file number. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Briggs, TX 78608
David Z
Job Details: 08/19/2022
"Arrived on site to diagnose dishwasher that was throwing and error for F7E2, wash motor failure. Tested unit and wash motor never engaged, just threw errors. Replaced with new wash motor and tested. Verified all working as designed, with no water leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Gerry C
Job Details: 08/19/2022
Arrived on site to install previously diagnosed parts. Installed the cutoff arm and the extension. Did a temperature test in the FC read 16? in the first few minutes. No leaks observed during service. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Buda, TX 78610
Leonardo
Job Details: 08/19/2022
Arrived on site to replace heating element for special project. Found unit had old copper water line. Advised customer to replace water line before we can touch it. Customer will go get new water line and call back to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near The Hills, TX 78738
Justin
Job Details: 08/19/2022
Arrived on site for a dryer making an abnormal noise. On arrival the customer provided a video of a loud intermittent squeak. The customer also stated that the issue itself is intermittent and doesnt do it every load. I gained access to inside the unit and found the pulley wheel almost completely seized. I installed the new kit and then test the unit. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Round Rock, TX 78681
Vincent
Job Details: 08/19/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics and found water valve not activating long enough to fill ice tray. Will have to order parts and office schedule CX when parts are available. No leaks where observed during service.; ordrng 1 W11567408 (Valve)"