Near Burnet, TX 78611
James
Job Details: 06/05/2020
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site and tested operation. Found evidence of leak around fill valve. Found water streaks running down brass elbow from water supply. Cleaned off and turned water on and found water spraying from side of brass elbow.Job complete
Near Austin, TX 78749
Luis
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01 Arrived on site for cooling complaint. Checked temps reading between 35-37° with temps set to 33° ran diagnostics changed defrost setting to basic adjusted temp settings unit passed all diagnostics
Near Wimberley, TX 78676
Robert
Job Details: 06/05/2020
DISHWASHER KITCHENAID KDTE204ESS1 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor not working will need pump and motor to complete. ; ordrng 1 WPW10605058 (pump&motor)
Near Austin, TX 78723
Wesley
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived onsite and replaced control. All operating as designed during testing. Breaker did not trip.
Near Austin, TX 78704
Leonardo
Job Details: 06/05/2020
RANGE JENN-AIR JDS9860AAP Arrived on site to test unit for gas leak. Test unit for leaks no leaks present on the range job complete.
Near Paige, TX 78659
Scott
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site on site for oven not heating , found relays had failed on control . Replaced control ,preheated oven . All checked normal . Job complete ."
Near Austin, TX 78751
Wesley
Job Details: 06/05/2020
OVEN WHIRLPOOL WFE515S0ES2 Arrived onsite and found oven control failure. Replaced control. Unit is now functioning as designed. Advised customer on use and care.
Near Austin, TX 78738
Luis
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for no water,sticking paddle and ice in fresh food. Found ice build up under ice box,installed adapter, tested water found a kink in line removed kink tested dispenser water working replaced defective paddle."
Near Pflugerville, TX 78660
Cliff
Job Details: 06/05/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with damage top assembly. Found during previous repair back right hand side of cooktop was chipped. Replaced cooktop and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78739
Kevin
Job Details: 06/05/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and found right hand side drawer slide has failed. After replacing it drawer is operating properly. Job complete
Near Austin, TX 78731
David
Job Details: 06/05/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site to diagnose range that had an F8E0 error for cooling fan underspeed. Customer also informed me it was making a lot of noise lately as well. Provided estimate for new blower fan due to noise and error and also a new front knob, Parts $156.60, Labor $214.99 + tax. Customer approved. Replaced blower fan and retested. Error did not come back and fan is blowing hard. Ordering new knob to ship directly to customer, W10872668.; ordrng 1 W10872668D2C (knob D2C)"
Near Temple, TX 76502
Jonathan
Job Details: 06/05/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for a washer that’s making a rattling sound as it goes through a spin. Inspected unit and work area. Checked suspension, stater, and agitator. All checked good. Checked the level of the machine and found the unit leaning to the back far enough for the tub to be leaning against the back wall. Adjusted the feet and tested the unit in an auto cycle and manual high speed spin. Unit ran as designed. I called Techline and spoke to Chris SR# 7727992999. He advised that based off my findings, that the unit seemed to be operating as designed and that the issue could have just been the unit being unlevel. He advised to make no repairs and that the o key other issue when it comes to rattling would be a customer loading issue or what the client would have around the unit. He did advise me to run a drain and spin on the unit with a load unit to try and replicate it before leaving but otherwise to advise the customer this was normal operation. Tested the uni
Near Jarrell, TX 76537
Al
Job Details: 06/05/2020
WASHER WHIRLPOOL WTW4850HW Arrived to inspect washer tub issues.Found the customer washed a single bedding item and when the spin cycle began the unit tub was banging against the cabinet.Ran diagnostics test mode and UNBALANCED load was the only stored error.Customer is with instruct periodAll water lines were dry at the end of service.Job complete
Near Austin, TX 78722
Wesley
Job Details: 06/05/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite and cleared airtrap due to not spinning out properly. Found clog in airtrap. Drain pump is cleared spin and agitation are working properly. Calibrated no error codes. Repaired by clearing airtrap. Unit is now operating as designed.
Near Austin, TX 78732
David
Job Details: 06/05/2020
ICE MACHINE GE UNC15NJBII "Arrived on site to assist with putting ice machine back together and cleaning. At time of arrival customer had already been able to few place the panel. Assisted with cleaning the unit per mfr instructions. All is now working as designed
Near Round Rock, TX 78665
David S
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Arrived on site for fridge filter not resetting. I inspected the unit and work area. I walked the customer through the filter reset procedure. And inspected the filter head housing. I reinstalled the filter and there was no more screeching noise. Filter light has been reset. Job complete, no water leaks detected."
Near Buchanan Dam, TX 78609
James
Job Details: 06/05/2020
COOKTOP KITCHENAID KICU569XBL00 Arrived on site and found unit has F47 error. Found fuse has failed on right module. Installed new modules and programmed controls. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
David S
Job Details: 06/05/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to install previous diagnosed parts. I removed the old element and replaced new. I removed the stuck blower wheel and motor, and replaced new. I reassembled the unit and tested it. Unit heated, and tumbled with good air flow. I ran the unit for ten minuets and it did not trip the breaker. Job complete."
Near Canyon Lake, TX 78133
Richard
Job Details: 06/05/2020
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived onsite for the ice machine not making enough ice. Ran diagnostics and found that the water level sensor was turning the water off before it reached its full level. Replaced pump and it tested good. Water is reaching to the correct level. All functions tested fine during diagnostics. Complete
Near Burnet, TX 78611
James
Job Details: 06/05/2020
OVEN KITCHENAID KEBK101BSS01 Arrived on site and tested operation. Verified sensor as good. Pre heated oven to 350 degrees and found average temp of 365. Calibrated unit down 10 degrees and tested. U it tests good. Job complete
Near Austin, TX 78757
Andy
Job Details: 06/05/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking water. Tested and inspected unit and found failed dispenser drawer assembly. Went to get part and found it is not on hand. Checked parts sheet and found that it has not been received. Ordering part. Office to schedule return trip. 2 man, 2 hour job. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN) and 1 SEENOTE (2 HOUR ) and 1 W11318755 (drawer)"
Near San Marcos, TX 78666
Richard
Job Details: 06/05/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived onsite for the washer not working. Ran diagnostics and found error code F5E4. Found that the customer was not opening the lid all the way during washes causing the error code and the washer to not start. Advised customer to open the lid all the way open in between washes so that the control knows that the lid was open. Complete .
Near Del Valle, TX 78617
Eman J.
Job Details: 06/05/2020
WASHER HOTPOINT HTW240ASK4WS "Arrived onsite for washer not draining. I let washer fill up with water, than I put it in a drain and spin cycle multiple times. The washer drains as it’s designed to do. Everything works as designed, no water leaks at time of service. Job complete."
Near Bertram, TX 78605
James
Job Details: 06/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 06/05/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 "Arrived on site for unit not making ice , found wiring on pump broken , also harness to control failing as well . Will need pump and harness parts Please call to set return .; ordrng 1 WPW10340992 (harns-pump)"
Near Austin, TX 78703
Leonardo
Job Details: 06/05/2020
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site to test unit for lower rack falling and getting stuck. Found broken wheels, replaced wheels test unit and unit test good job complete."
Near Austin, TX 78731
Luis
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site to install parts previously diagnosed. Removed ice from evaporator,replaced fan motor assembly,installed updated main control and ui,ran diagnostics all test passed,changed defrost setting to basic.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/05/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for light not working. Test unit and found bad co tell board. Replaced board test unit and unit test good job complete.
Near Kyle, TX 78640
Robert
Job Details: 06/05/2020
REFRIGERATOR FRIGIDAIRE FRS6LR5EW3 Arrived on job for complaints of warm temperature. Found the defrost control needed. Part no longer available. Unable to complete.
Near Austin, TX 78731
David
Job Details: 06/05/2020
OVEN JENN-AIR JJW2430DS00 "Arrived on site to diagnose oven throwing F2E1 error for stuck key. Ran diagnostic and found error present on arrival. Provided estimate for new console, console covered under parts warrant, Replaced console. Retested and all is working as designed.
Near Austin, TX 78744
Eman J.
Job Details: 06/05/2020
WASHER MAYTAG MVWC565FW2 "Arrived onsite for washer not turning on. Customer informed me that the washer wasn’t spinning. Ran diagnostics, no error codes and washer spinning as it should. Next I ran the washer in a drain and spin cycle empty. Washer is spinning as it should. Notice that the washer shakes at a lot, adjusted the feet. No more shaking. After adjusting feet. Ran washer again on drain and spin and again washer spins with no issues. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onsite for a refrigerator to determine if a door is really needed for the repair. I explained to the customer that the original door was bowed and the gasket was not sealing properly causing the condensation in the unit. I also found the chassis and liner with large gaps causing issues and explained to the customer these would be sealed when we come back to replace the door. I also told the customer that we would remove the evaporator cover and clear any excessive ice build up from it. Ordering 2EA WP482338 ADHESIVE.; ordrng 2 WP482338 (ADHESIVE)s
Near New Braunfels, TX 78130
Richard
Job Details: 06/05/2020
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite for the washer not working. Replaced console and control board. Washer tested fine no leaks detected. Complete
Near Briarcliff, TX 78669
Kevin
Job Details: 06/05/2020
VENTHOOD UNKNOWN UXT4236ADS "Arrived on site and inspected vent hood and found no missing parts, unit does not come with a standard 40 watt bulb. job complete"
Near Austin, TX 78737
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Arrived on site and replaced two glass shelves, no other repairs are required at this time, job complete"
Near Round Rock, TX 78664
Kayman
Job Details: 06/05/2020
WASHER MAYTAG MVWB835DC5 Arrived onsite for washer making clicking noise. Upon inspection I found that the gear case had leaked oil. I ran a diagnostics cycle and found that the unit began clicking during high speed spin cycle. I replaced the (W10811956) gear case and (W10734521) slider assembly. There is no longer a noise in high speed spin cycle and there were no leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 06/05/2020
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to inspect wall oven not turning off. Upon further inspection, customer advised that they were baking a pie and approximately one hour after turning the unit off, it was still warmer than it should be. I removed the unit from the wall and tested voltage to the upper and lower bake & broil elements and got 246V. Verified voltage to the TOD as well. I checked for error codes and there were none. I contacted techline and spoke to Leon and advised of the customer complaint and my findings. Leon advised that due to no findings ad no errors found to not replace any parts ad provided file #7727996987. I advised the customer of tech lines recommendations and advised them that they would receive the file number with my notes in their receipt. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived to inspect refrigerator causing customer to suffer asthma attacks.I checked the unit from top to bottom and inside and out.I photographed both sections to document the unit compartments are operating properly.Called Whirlpool Lashanda SR#7727924193Advised Whirlpool of issues, complaint and diagnoses.LaShanda notated and advised the unit is working as designed and told me to provide the toll free safety number to the customer.No parts needed or installed.All water lines were dry at the time of service.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 06/05/2020
REFRIGERATOR LG LFXS29766S/01 Arrived on site and installed new valve assembly. Tested operation and found unit working properly. Job complete
Near Morgan's Point Resort, TX 76513
Jonathan
Job Details: 06/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher that is leaking. Inspected unit and work area. Removed outer door panel and found vent assembly not running. Found moisture buildup around the door dripping all the way down the insulation and onto the floor. Ordering vent assembly and gasket and will return.; ordrng 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)
Near San Marcos, TX 78666
Richard
Job Details: 06/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not drying the dishes. Ran diagnostics and found no issues with the dishwasher all functions tested fine. Advised customer on care and use of the dishwasher and about using rinse agent. Complete
Near Austin, TX 78758
Luis
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,checked both compartments no traces of dye found; used 1 W10896678 (FITTING), and 1 W10896689 (FITTING) from stock"
Near Austin, TX 78722
Wesley
Job Details: 06/05/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite and found unit module burnt out. Replaced module to restore bake function. Unit is now operating as designed.
Near The Hills, TX 78738
Brandon
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 "Arrived on site for customer complaint of broken shelf, I replaced shelf, unit tested good."
Near Austin, TX 78750
David
Job Details: 06/05/2020
DRYER KENMORE 110.6813341 "Arrived on site to diagnose dryer that was making squealing noises when running. Performed diagnostic but did not hear screeching. Recommended installing repair kit, with new rollers, pulley arm and belt. Customer approved. Replaced 4 rollers, tensioner arm and belt. Retested unit and it is now running quiet as designed.
Near Austin, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site and replaced all parts diagnosed on previous visit also found a plastic clip on the left-hand side is not holding evaporator in place and actually keeping it forward., Straightened as best as possible and used silicone around refrigerant line entry points to remove any air gaps. Job complete"
Near Austin, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site and replaced all parts diagnosed on previous visit also found a plastic clip on the left-hand side is not holding evaporator in place and actually keeping it forward.Straightened as best as possible and used silicone around refrigerant line entry points to remove any air gaps. Job complete"
Near Austin, TX 78705
Jacob
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage to panel. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Near Hutto, TX 78634
Cliff
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor not starting. Replaced start device and found no change. Compressor is locked up and will need to be replaced with filter dryer to complete repairs. Office will need to set a return appointment for two hours.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Pflugerville, TX 78660
Cliff
Job Details: 06/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not responding to controls. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on electrostatic panel operation. No further repairs needed at this time.
Near Georgetown, TX 78633
Paul
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator that stopped cooling. I checked the pressures and found the low side in a 10 psi vacuum and the high side at 100 psi indicating a loss of refrigerant. I checked for leaks and found dye coming out of the chassis where the lines come into the RC evaporator.; saved tckt
Near Austin, TX 78734
Brandon
Job Details: 06/05/2020
REFRIGERATOR GE GTE21GSHDSS "Arrived on site for customer complaint of ice bin not being pushed up against back wall, I was able to put ice bin in correct position. Customer also stated the freezer door would pop open when fresh food door was closed. I lowered the feet all the way to try and help that problem, instructed customer to put some shims under front feet to help unit lean towards back. Unit is working as designed.
Near Austin, TX 78746
Luis
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for busted water line. Installed new water line,installed filter customer provided turned water back on checked water connections no leaks. Water line
Near Austin, TX 78721
Wesley
Job Details: 06/05/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite and repaired the existing suspension to correct off balance symptom. All checks good.
Near Kyle, TX 78640
Leonardo
Job Details: 06/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit draining correctly job complete no leaks present at this time.
Near China Spring, TX 76633
Jonathan
Job Details: 06/05/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that is leaking on the bottom of the unit intermittently and not draining out all the water intermittently. Inspected unit and work area. Customer advised that the leaking issue is intermittent and generally happens on heavier loads. Placed unit in service diagnostics and found an F0E5(off balance load) error code. Ran unit through an auto test and found the drain pump buzzing but barely pushing water out. Found unit slightly leaking from the drain hose on the back where it connects due to a poor connection. Replaced drain pump and adjusted the hose. Tested he unit through an auto cycle and manual tests and unit ran as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/05/2020
DISPOSAL WHIRLPOOL CXL
Near Austin, TX 78722
Wesley
Job Details: 06/05/2020
DRYER MAYTAG DE313 Arrived onsite and replaced the belt and the rollers. All checks good. Unit is now operating as designed.
Near Austin, TX 78725
Eman J.
Job Details: 06/05/2020
RANGE AMANA AGR5330BAS3 "Arrived onsite for range burners not working. Tested system found burners low setting was off. Adjusted burner flame, tested system, everything works as designed. Customer light bulb broke off in socket. Ordering socket W10856866 and bulb W10888179. ; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)"
Near Georgetown, TX 78626
Al
Job Details: 06/05/2020
REFRIGERATOR AMANA ABB1921WEW3 "Called Whirlpool Tech line and spoke KEVIN SR# 7727994212I metal is closed so defrost heater should be energized Kevin instructed me to order the defrost heater and return with the main control.Spoke with CS in reference to the service pointer concerning the drain tube.Part is covered, service and labor in not.Ordering the defrost heater.Customer also signed the defrost waiver and will defrost unit 24 hours before the return visit.; ordrng 1 12729127 (EVAPORATOR HEATER)"
Near Austin, TX 78744
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to replace all tubings. Replaced tubings test unit for leaks no leaks present job complete unit working as designed.
Near Georgetown, TX 78633
Al
Job Details: 06/05/2020
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived to inspect dishwasher still running several hours.Confirmed the complaint and removed and replaced the sensor.Attempted to remove and replace the control and door wouldn’t come off for me to change the control.Advised customer office will send another technician out to complete the repair.Needs more work Office to reschedule with customer.NOAR; O-emld tckt
Near Belton, TX 76513
Jonathan
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s condensating in the refrigerator section. Inspected unit and work area. Noticed the door was not closing of the mullion not being engaged on the frame. Tested the Molean and found it defective. Replaced mullion and tested unit. All gasket edges are sealing properly and unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/05/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to install previous parts. Removed dispenser, control and harness. Installed new parts. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Paul
Job Details: 06/05/2020
REFRIGERATOR LG LFX31925ST/03 "Arrived onsite for a refrigerator to possibly replaced previous diagnosed sealed system parts. I confirmed the compressor was defective and not pumping refrigerant. I found the system fully charged. I recovered the refrigerant and removed the old drier and the lines from the compressor. When I opened the new compressor box I found that the new compressor that was sent was a universal compressor and since this was a 2012 unit it would require replacing the control and updating the software with a jig. Ordering parts authorization & EBR75234703 PCB ASSEMBLY,MAIN. Sending routing a message to weigh the call. ; ordrng 1 EBR75234703 (PCB ASSEMBLY,MAIN)"
Near Buda, TX 78610
Brandon
Job Details: 06/05/2020
WASHER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of unit not shutting off, found faulty timer, I replaced timer, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 06/05/2020
FREEZER WHIRLPOOL KFIL27CXMS0 "Arrived on site to inspect refrigerator ic smacked not working and water barely dispensing. Upon further inspection, I tested the water dispenser and the water came out slowly. Removed the filter and placed a bypass in the filter head and retested. Water came out as designed, but when putting the bypass in there was no suction. Tested the ice maker and it failed. Also found the FC evaporator drain tube clogged causing water to ice up in the bottom of the FC and water spill out the door.I removed and replaced the ice maker and filter head/reservoir and cleared the evaporator drain tube. Tested all components and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Found damaged panel opened new box and found damaged panel. Will need to order new panel W11180283. Office to reschedule. ; ordrng 1 W11180283 (PANEL)
Near Austin, TX 78745
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Found damaged panel opened new box and found damaged panel. Will need to order new panel W11180283. Office to reschedule. ; ordrng 1 W11180283 (PANEL)
Near Austin, TX 78723
Andy
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for refrigerator RC and FC lights not working. Tested and inspected unit and found failed FC light module. Removed failed part and found wire for light broken and is too far back in liner to reach. Called tech line and spoke with Joel (SR# 7727994949) and made aware of issues and what was found. Was instructed that light issue is unrepairable. No repairs are to be done at this time. Office to follow up with warranty. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL ED27DQXXN02 Arrived onsite for the refrigerator section not cooling. During testing found that the Evaporator fan was not on. I removed the evaporator cover and found that the fan was spinning slowing and when I removed the cover all the way out the fan started working properly. Found that the evap fan was not installed correctly and it out of alignment. Also found that the neutral wire to the fan had a Knick and grounding out on the cover causing the fan to run slowly. Causing the no cooling issue. Repaired neutral wire and realign the fan in the correct spot and put the fan wires in the correct spot. All functions tested good. Put cover back on and now we are getting good air flow. Complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for fridge not cooling in the freezer. I did a temp test in the fresh food and freezer. I was getting 32 in the freezer and 50 in he fresh food. I checked the compressor and found the compressor extremely hot. I gained access to the evap in the freezer and fresh food. I ran test 4 and found no frost pattern showing up on th fresh food evaporator, and only half a frost pattern on the freezer evap. I am ordering a compressor W10832994, UV dryer WPW10143759, access valve W10913906, 3 way valve W11094466, 2 hours, and sealed system. Office to reschedule. ; ordrng 1 2HOUR (2 HOUR) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11094466 (valve) and 1 W11094466 (valve) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Lou
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect refrigerator humidity drawer stuck. Upon further inspection, the customer demonstrated that both crisper drawers were not functioning properly. When I pulled the drawer out it got stuck and then fell off the rails. I found that the rails were bowed out and not making good contact with the pan rails. I am ordering both shelves with rollers and scheduled return serviceNo water leaks observed during service.; ordrng 2 W11243759 (shelf-glas)s"
Near Round Rock, TX 78664
Cliff
Job Details: 06/05/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived on site to diagnose a washing machine with water that will not turn off. Found failed water valve assembly. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 06/05/2020
MICROWAVE GE SCB1001MSS01 "Arrived on site to replace failed digitron, I replaced digitron, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 06/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspection said the unit is showing to be heating too hot. I tested temps in the oven with my thermal lead and temp average is 356 degrees. While testing, I notice the time read 354am. Customer advised that the time and date always jump. I removed and replaced the console and main ACU ad programmed. Recommended that the customer get the whirlpool app on their phone wind connect the unit to WiFi. Provided the Whirlpool WiFi connect team number to the customer if they needed assistance. Job completed."
Near Hutto, TX 78634
Cliff
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator that is not defrosting. Tested unit and found evaporator thermistor not registering through diagnostics. Found thermistor connection not complete. Rewired thermistor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site for no cool. Ohmed compressor windings diagnosed a short in the compressor windings. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly AUTHO JQJFN00AL2"
Near Lakeway, TX 78734
Brandon
Job Details: 06/05/2020
WASHER FRIGIDAIRE FAFW3921NW0 "Arrived on site for customer complaint of unit not completing cycles, found e11 error code, pressure switch error. Recommended by manufacturer to replace pressure switch, if problem continues, will need to also replace main control. ; ordrng 1 134762010 (switch,pressure) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78737
Leonardo
Job Details: 06/05/2020
DISHWASHER UNKNOWN DD24DAX9N Arrived on site to test unit for unit not getting any water. Found bad valve ordering new valve requesting for 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 529730 (VALVE )
Near Mustang Ridge, TX 78610
Robert
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to install UI control. After replacement test operation still not working. Called tech line 7727989136. Tested door switch and paddle got voltage to main control . Tech line recommended replacement of main control as well. Also mullion for door not working. ; ordrng 1 W10806457 (rail-mulln) and 1 W11224256 (CONTROL )
Near Buda, TX 78610
Jacob
Job Details: 06/05/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit not heating. Tested unit. Found that the element was no longer working. Replaced element. Tested unit p. Unit test good p. No issues at this time. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 06/05/2020
MICROWAVE IKEA IBMS1455DS00 Arrived on job for complaints of buttons not working. Found the start button not working . Replaced button and test.
Near Austin, TX 78750
David
Job Details: 06/05/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to diagnose freezer that customer says is shutting off causing the items inside to warm up. Freezer is in the garage. Issue is intermittent, but happens regularly causing items to spoil. Talked to Steve at tech line about what could cause this to be intermittent, and only options are either an out of range thermistor or control. Replaced both the compartment thermistor and control. Retested and unit kicked on and started cooling immediately. Advised customer to make sure door can fully close and does not create any kind of gap as well. All is working as designed at this time."
Near Austin, TX 78759
Andy
Job Details: 06/05/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site for dryer still not working properly. Tested and inspected unit and found rES (Air Channel NTC (SET 1) Value Too High or Too Low) and Bottom filter is blocked by lint or improperly positioned icon coming on. Called tech line and spoke with Kathy (SR# 7727786675) was instructed to check sensors. Did as instructed and found failed sensors. Harnesses may be needed as well. 2 hour job. Ordering needed parts. Office to schedule return trip. Left unit unplugged.; ordrng 1 461970109731 (sensor) and 1 461975011651 (sensor)
Near Austin, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48SSDUDE01 "Arrived on site and found original icemaker motor has failed, took one picture. Three screen icemaker was damaged in the box, took one picture and a new one will be needed to correct the issue. Will also bring back ice level sensor boards if needed W10790819 , ordrng 1 W10757851 (cntrl-elec) and 1 W10790819 (icemaker)"
Near Austin, TX 78754
Andy
Job Details: 06/05/2020
DRYER WHIRLPOOL RGD4516FW0 Arrived on site for dryer not drying properly. Tested and inspected unit and found issue with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find that house venting needs to be cleaned. Instructed customer on this. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details: 06/05/2020
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site and found unit making loud vibration noise coming from sealed system. Inspected and found condenser lines touching causing vibration noise. Installed vibration pads to all lines close to each other and ensured no lines touching. Leveled unit and found vibration has stopped and unit is now running properly. Job complete
Near , TX 78676
Robert
Job Details: 06/05/2020
RANGE UNKNOWN RGV2-486GDN Arrived on job to replace igniter and regulator. Replaced igniter and still not lighting igniter hot enough and can hear valve trying to work but no gas. Will need valve. ; saved tckt
Near Austin, TX 78733
Leonardo
Job Details: 06/05/2020
OVEN THERMADOR PRL486GDH/04 Arrived on site to test unit for loud noise. Turned unit on to 450 and unit making noises due to unit heating. Fan sounded good job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/05/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer door gasket torn. Inspected gasket and found damaged at bottom right corner. Removed gasket and installed new. Tested unit. All tested good.
Near The Hills, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDB20 "Rived on site and inspected refrigerator and found ice will not dispense, found shaft is frozen in place and after clearing it dispenser is working properly.
Near Kyle, TX 78640
Richard
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator leaking water. During testing found no issues with refrigerator. Found no leaks after testing ice maker fill test and water fill test. Customer stated that the leak happened last week and hasn’t leaked sense than. Could find any signs of a leak at all. Refrigerator working fine. Complete
Near Austin, TX 78757
Andy
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not making ice and not cooling inRC tested and inspected unit and found ice maker is working properly. Instructed customer on how ice maker operations. Found failed control and diffuser for refrigerator not cooling properly. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11212392 (cntrl-elec) and 1 W11317276 (diffuser)
Near Georgetown, TX 78633
Jonathan
Job Details: 06/05/2020
RANGE WHIRLPOOL WEG760H0DS0 "Arrived on site for range cooktop middle burner flame to high and back left burner not lighting. Inspected unit and work area. Found burner caps switched, middle needs to go to back left and back left to middle. Corrected burner caps and tested unit. All tested good.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/05/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on job for complaints of no ice. Found the condenser fan not working. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Austin, TX 78705
Jacob
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for door having scratches. Looked at freezer door. Saw scratches. Replaced door. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site for oven not working , found relay on control failed . Will need control . Also oven light has failed . Please call to set return .; ordrng 1 AUTHO and 1 W11281687 (sockt-lite)"
Near Pflugerville, TX 78660
David S
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezer not cooling. I checked the pressure at the compressor and dryer and found 0 on low side and about 130 on the high side. I gained access to the evaporator and found air dye at the evaporator and an ice ball covering the cap tube am replacing the evaporator. I evacuated the system and removed the failed evaporator. I installed a new evaporator, and did a push pull test. I pulled a 30 inch vacuum And charged the system with 5.0 oz f refrigerant. I monitored the pressures and found the low side at 0. I monitored for a good frost pattern. System is operating as designed. Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 06/05/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer not starting or not responding to commands with turn knob . Ran diagnostic all checked normal with test wash . Unit will need new console . No water leaks detected at time of service."