Arrived on site to test unit for leaking. Found over flow pan full of water. Ran diagnostics and found unit has excessive soap build up causing over sudsing and leaking. Advised customer to use liquid soap and clean cycles. No parts replaced at this time. Unit is working as designed. Job complete.

"Arrived on site to test unit for not washing and staining clothes. Found errors f7e1 and f7e7 present. Found gearcase has failed and all components are rusted/corroded. Would need to replace gearcase, cam, belt, actuator, run cap, suspension, agitator, spanner nut, wash basket, valves and control. Needing 2hrs and office to reschedule. Needing autho. ; ordrng 1 WPW10683603 (Valve assembly) and 1 WP389140 (Basket drive block) and 1 W10780045 (Suspension) and 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10554251 (Basket) and 1 Autho (Autho)"

Arrived onsite and found unit operating with clogged frozen over fresh food evap drain symptom. No water in the freezer cabinet indicating a localized obstruction. Cleared and determined ice only. Installed a heater extension into the drain opening to promote clear drain in future. Cleared ice and reassembled unit and tested. All checks good. Advised customer on repair. No parts

Arrived onsite and found upper door skin loose due to missing screws. Used truck stock screws to repair. Found one of the knob collars had come loose cleaned surface and revitalized adhesive to repair. Unit is now in good working order. All checks good. Advised customer on repair. No parts.

Arrived onsite and found unit operating with failed control air trap sensor causing false flood safe function. Replaced control to repair. Unit is now operating as designed. W11603810

"Arrived onsite for f1e1 error code and f9e0 error codes and repeat nuisance tripping during preheat, verified proper voltage and filled out electrical checklist. Unit tripped 3 times during preheat and could not be reset immediately the first trip. After 3 rd trip complete preheat. Followed procedures outlined in SP W11525530. Advised customer on findings and the possibility of needing to use a compatible breaker to resolve the nuisance tripping. No parts used."

Arrived onsite and found first time use of oven tripped the breaker. Reset the breaker as consumer was unaware of outside breaker panel. Advised customer on heat priming of unit and recommended heat priming to break in unit for use. Unit in good working order and Abel to preheat at time of service. No parts

Arrived onsite and found unit operating with failed operating f8e4. No signs of leaking. Customer explained that it was intermittent and then after inspecting the drip tray it never was able to rest again. Found unit float switch mullion stuck half way seated plausibly having made partial contact throughout duration of use and eventually broken contact. Removed and fully reseated connection which immediately restored function and allowed the code to be cleared and normal operation resumed. Explained findings to Mr. Onsite. All checks good. No leaks

Tech was assigned as a helper;

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed failure and found a leak in the discharge line in the drip pan. Cut out damaged line and repaired it along with replacing w10507884 compressor, wpw0143759 uv drier, w11506635 access valve. Pulled vac and recharged system with 5oz of r134a. Found equalized temps at 50 when unit was off and at 0/150 with unit was running. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and found snowcone textured ice under bucket and in door chute. Found water leaking through ic door. Replaced w11098702 ice door and tested dispenser and found it working as designed with no leaks. Call complete

Arrived on site for dryer not allowing ui timer added to properly adjust timed dryer when pressed. On arrival customer showed me the way ui was failing and I found the w11627521 ui controls add time button was sticking. Replaced it and found unit working as designed. Call complete

"Arrived on site for refrigerator not allowing deli door ui panel to light up. On arrival confirmed issue. Customer er stated the cooling , ice and water functions are working. Found deli harness broken and repaired it but found ui still not responsive. Took deli ui out and found harness underneath broken, ordering W10815669 ui deli door stainless and will need office to reschedule once availability of door is known. Will need to also return with previous parts in case deli ui has caused any unforeseen issues in between diag and repair due to circuit failure and deli ui. ; ordrng 1 W10815669 (Ui deli door)"

Arrived on site for refrigerator making a loud noise fro the fc around evap motor. On arrival customer provided a video of failure and I was able to find the water from ice maker fill tub in upper left fc corner was leaking down around fan motor. I added permagum 212643 and retested ice maker. Found leak removed and unit works as designed. Call complete ; ordrng 1 212643 (Permagum(from 432058))

"Arrived on site to test unit for unlevel doors. Inspected unit, found RC door is raised higher than the FC door. Adjusted leveling legs, doors match now. Unit is functioning as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no operation. Upon arrival customer stated the screen went black and the oven would not turn on. They cycled power but were not aware the breaker for the unit is located outside. Took voltage, found no voltage at the terminal block. Inspected breaker, found it tripped. Reset breaker and tested unit by engaging a bake cycle at 350?, after 4-5 minutes breaker tripped. Inspected all wiring, found no pinched or broken wires, no evidence of a short. Contacted service thread, per service thread followed service pointer (W11490386). Replaced control (W11113848), bake element (W10779716) and broil element (W11321472). Removed ground strap from terminal block and started a cycle at 500? Ran a 500? cycle for 30 minutes, reconnected ground strap after time expired. Started a 500? bake cycle after reconnecting, breaker no longer trips. Contacted techline to document SR#7740465144. Advised customer to continue running the cycle for another 90 minutes to ensure a proper burn off. If issue returns recommend customer to replace the breaker, if issue still persists contact Whirlpool customer care for next steps. Unit is now running as designed, job complete."

"Arrived on site to test unit for not starting. Upon arrival customer stated unit wont start a cycle, they got it to work a few times. Water will not fill and unit wont progress. Started a cycle on the unit, unit immediately started and began to fill and agitate. Unit progressed through each cycle and passed all tests. Could not mimic issue customer was experiencing. Gave a rundown on how the unit works and the two step process required to start a cycle properly. Replaced control (W11603810) as precautionary and ran another diagnostic, all components are properly engaging and unit is running as designed. Had customer start a cycle before leaving. No leaks detected, job complete."

"Arrived on site to test unit for gasket issues. Upon arrival customer presented issue, gasket is tearing and exposing the magnets. Replaced right RC gasket (W11396037) and formed the gasket to the frame with a heat gun, gasket is now sealing properly all around. Advised customer to open the right door first then the left and vice versa when closing. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit for noise. Upon arrival tested unit, heard a rotational rubbing noise. Removed front panel and found a screw got lodged into the front panel felt. When the drum would rotate, the ring bearing would snag it and make a noise. Removed screw and reassembled, tested unit, noise has been eliminated and unit is now running as designed, no parts installed, job complete."

Arrived on site to inspect unit for dents. Upon inspection found both handles dented. Replaced handle (W11648756) X2. Unit now appears as designed. Builder not on site for signatures. Job complete.

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated after 8 hours of use the outlet GFCI would trip, not the breaker. Outlet was flashing a red light indicating that it needs to be replaced. Outlet has correct polarity and proper voltage. Took resistance at the plug from N-G, reading open. Per Whirlpool spec, electrical outlet that is used cannot be turned off by a switch. Recommend replacing outlet to a standard non-GFCI. If unit still trips, recommend replacing breaker to a standard non-GFCI breaker. Contacted SAFETY to document SR#7740446671. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for top rack issues. Upon arrival customer provided failed part, stop clips have been broken and allow the top rack to be completely removed when pulled to hard. Dispenser door is also not closing. Will need to order stop clips and dispenser. Ordering parts, no parts installed, rescheduled for 12/09.; ordrng 2 WP8565925 (Stop clip)s and 1 W10861000 (Dispenser)"

"Arrived on site to replace previously diagnosed part. Replaced ice maker (W10873791) and ran a harvest, ice maker harvested properly and the clicking has been eliminated. Unit filled properly as well. Unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of not spinning clothes. Ran diag and found basket reengagment error. Ran component activation and found unit will agitate but when attempting to spin it wont engage the basket. Also during spin and agitate it is very slow. No visual signs of oil or failure. Recommend clutch, slider, stator, and rotor. Ordering stator W11195971, rotor W1126023. Reschedule for 12/10; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740460466 and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed. replaced bake element w11182108, broil element w10856603, and main w11696067"

On arrival verified complaint of taking to long to dry. Verfied voltage and polarity. Ran cycle with vent on and it failed red light with bad vent. Ran with vent off and unit passed green on meter for vent test. Unit is working as designed job complete no parts installed.

Unit 108Arrived on site for broken door switch . Found arm on switch broken off . Replaced door switch W11189162. Dryer is functioning normally . No lint build up at time of service . Job complete

"Arrived on site , replaced inner door ,catch ,door seal , door switch ,adhesive W10906683, WP279368, WP3406107, WP695737, WP3389441. Dryer door is now shutting properly and switch is working . No lint build up at time of service . Job complete"

"Apt 4303 Arrived on site for dryer making noise while running . Found a lot of vibration . Ordering motor blower wheel and pads , noise kit . Return set for 12/9 . ; ordrng 1 W11327190 (Blower wheel) and 4 Soundpads (Sound pads)s and 1 W11401018 (Noise kit)"

"Arrived on site for freezer not cooling periodically. Door gasket sealing properly . No frost build up. Ran compressor test , all fans working . The longer compressor ran it would buzz . Started out at 1-2 amps and slowly got up to 3-5 amps . Did spike at 6 for a second . Talked to SW . Ordering compressor , evap, service port ,uv drier ,nitrogen ,r600 kit . Call to set return ; ordrng 1 Weigh3hrs and 1 Nitrogen and 1 Uvdrier and 1 R600kit"

"Arrived on site for fridge tripping breaker . Ran fan and Dampner test, compressor ,icemaker and fill test ,defrost for some time . All test passed . Didnt trip breaker . Did find UI control failing and still dripping from ice chute ( frost building up slightly. Flapper not closing properly sometime .Ordering UI and separator . No water leaks detected. Call to set return ; ordrng 1 WPW10616134 (Separator)"

"Arrived on site for wash motor not spraying . Ran diagnostic got motor and heater . Got correct voltage . Replaced sump,and motor W11613479. Ran diagnostics, all checking normal. No water leaks detected during service . Job complete"

Arrived on site for dented side panel on range . Found cooktop and drawer panel are damaged . Ordering cook top and panel . Call to set return ; ordrng 1 W11629153 (Cook top) and 1 W10330070 (Draw panel)

WED9200SQ1 Arrived on site for a dryer not heating. Verified issue replaced part #wp8544771 tested product works as it's designed.

WFES3330RB0 Arrived on site for a range with gasket issues. Verified issue replaced part#w11542153 tested product works as it's designed.

WRS321SDHZ05 Arrived on site from previous visit installed part # w11284458 tested product works as it's designed no water leaks visible from watersupply.

F7E9 F7E3 F7E8 F6E3 MVW7232HW1 Arrived on site for a washer not moving to next cycle. On arrival found rotor was off the stator I ask client if anyone had worked on it he said no. Further inspection found the two right legs were way off causing product to shake excessively. I reattached rotor made sure other parts were in good condition. No oil from gearcase all parts are in good condition. Leveled washer calibrated and ran it in customer service product works as it's designed no water leaks visible from watersupply no parts used.

WGE555S0BS00 Arrived on site for a range not reading correct temperature . Calibrated product tested temperature. Temperature reached on the oven and my meter the same temperature uploaded photos . Product works as it's designed no part used.

WED7120HW1 Arrived on site for a dryer not heating. Further inspection found heating element had failed . Replaced part #wp3387747 tested product works as it's designed.

"Arrived on site for refrigerator power shutting off then back on, customer had a video of refrigerator losing power then turning back on. Diagnostics shows all components working. Temperature in both compartments is good. Removed control cover and felt supply board was not. Replaced and verified operarion. Call complete. WPW10453401"

"Arrived on site for oven being unresponsive at times. Says to update software but it already has updated software. Entered diagnostics and found f3e3, f6e0, f2e1. In test mode I tested and verified all components working. Followed tech manual. Wires between control and board have continuity. Replaced appliance manager. Verified connected connected tightly, replaced control panel assembly. Verified operation. Call complete. W11448961 W11449114"

"Arrived on site for microwave or working. No display or lights working. Found control panel not sitting in place properly. So door switch does not make proper contact. Will need new panel and control, put other parts as return on next visit, reset for wed am. ; ordrng 1 W11678581 (control panel)"

"Arrived on site for ice machine not making ice. Ran diagnostics and confirmed water and pumps are good. Sealed sealed starts but I can immediately hear air leaving system from evaporator side. Will need sealed system repair. Repair under warranty. Ordering compressor, evaporator, drier coupler, condenser. Office will call to schedule. 162.36 Auth code: WVRKE9; ordrng 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Coupler) and 1 Nonuvdrier (Non uv drier) and 1 WPW10218037 (Evaporator)"

"Arrived on site for dryer having a bad gas smell. Gas was shut off and unit unplugged. Vent disconnected. Checked and tighten all gas connections. Connected vent hose. Started leak detector and ran cycle. Unable to smell gas. Checked for good draft. Tested another cycle. No gas smell. Detector not giving off, removed top panel. Unable to smell gas. Customer did not smell gas either. 162.36 Auth code: YCR9MU"

Arrived onsite for unit not draining. Customer manually drained unit. Inspected and found broken harness to drain pump. Called tech line for repeated issues. Spoke to Chris SR#7740457971. Recommended Another lower harness and additional clip. Per service pointer W11750573. Ordered parts. Office to reschedule ; ordrng 2 W11284522 (Harness clip)s and 1 W11643701 (Lower harness)

Arrived onsite for unit tripping breaker. On arrival maintenance supervisor stated breakers were replaced and now unit is functioning properly. Job complete

Arrived onsite for damaged dishwasher panel. Unit was unoccupied/vacant. Took pic of damage and replaced panel. Unit is functioning as designed. Job complete

Arrived onsite for unit tripping breaker. On arrival maintenance supervisor stated breakers were replaced and now unit is functioning properly. Job complete

"Dispatched m/s number not correct, updated info for unit 8104. Found handle assembly failed where screwed into door panel and caused glass to drop and break. No one onsite but did talk to builder about issues. Replaced outer glass with nameplate, handle assembly with screws and left and right door trim. Unit is now functioning properly. Job complete"

"Arrived onsite for cooling off displayed and not resetting. Customer tried power cycling unit. On arrival used far right buttons on control to take unit out of demo mode. As soon as that was done , all components on unit kicked on. Compressor is now running and fans are running. Customer will monitor over 48hrs. Job complete"

"Arrived on site for unit not cooling correctly. Found evap fan not running replaced defective fan motor,powered unit on fan powered on. Customer unavailable for signature. Used wp2320109"

"Removed on site for loud noise. Ran diagnostic loud noise from damper control,replaced defective damper control ran diagnostic noise no longer present. Used wpw10479155"

"Arrived on site for loud noise. Diagnosed noise from damper control,replaced defective damper control powered unit on noise no longer present. Used wpw10479155"

"Arrived on site for no ice. Opened door found on/off led blinking,blinking is due to a defective bin thermistor,replaced bin thermistor ran diagnostics all test passed. Used wpw10511923"

"#5016Arrived on site for upper section frosting and low ice production. Checked temp in freezer @5? while unit was going through a defrost,per service pointer checked door seal,removed cover checked cap tube and thermistor placement,ran diagnostics side wall thermistor reading off,replaced thermistor icemaker and main control. Powered unit on icemaker ran through a harvest and filled with water. Used wp2188820w11752963,w11629269"

"Arrived on site. With temp set to 43 unit freezing all drinks,powered unit off,replaced cover that includes upper thermistor,ui and main control powered unit on compressor and fans powered on,powered unit off advised customer to remove or defrost frozen items and power unit on after. Used w11649782,w11265409,w11312455"

"Arrived on site for drawer issues. Found deli drawer not staying closed,adjusted hinges tested drawer operation deli drawer now staying closed."

"Arrived on site for unit making too much ice then stopped making ice. Ran diagnostics found weak water flow from valve and pump shutting off water fill early. Replaced recirculating pump,water valve and bin thermistor,ran diagnostics good water flow,water pan filled correctly,pump recirculated water,water drained correctly and good frost formation on evaporator plate. No leaks at water valve connection. Used w10897719,w11542867,wpw10511923"

"Arrived on site to install damaged refrigerator door(s). Upon further inspection, I found both doors damaged and removed and replaced the doors and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace damaged refrigerator door(s). Upon further inspection, I found the FC door damaged as was the handle. I removed and replaced the FC door and handle and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install damaged refrigerator door(s). Upon further inspection, I found the RC door damaged and removed and replaced it and installed the nameplate. Tested operations and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not washing. Test unit and found unit gettin plenty of water but wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete.

Arrived on site to test unit for no power. Test unit and found unit getting 120v but not display or power. Test fuse and found fuse opened. Test unit with trip fuse and found open close door error. Found and switches replaced switches test unit and light staying on no matter what. Found and control board. Test unit and unit test good. Relaxed fuse top and Lower switches and board. Job complete

Arrived on site to test unit for center burner flame turning off when going to simmer. Test unit and found clogged simmer orifice. Cleared clogged orifice test unit and unit test good job complete.

Arrived on site to test unit for broiler catching on fire. Spoke with customer and he said he believes the broiler is too hot. The broiler did not catch on fire. They had a piece of bread that got to hot. Turned broiler on to 450? let the broiler pre heat put a bread in that the customer wanted to try. Customer put food in after broiler pre heated and the food cooked correctly. Customer was putting the food in while the unit was pre heating. Called Techline and spoke with Techline and nothing is wrong with the oven. Just found inner glass got smoky from food will order new inner glass. Office to reschedule Techline SR#7740462777 tried calling safety and it keep saying we have reached them after hours. Spoke with Susie and tried and nothing. We will need to call safety on return visit ; ordrng 1 WPW10618107 (Inner glass)

Arrived on site to test unit for danger front panel and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for not draining. Upon arrival, maintenance department said they found the issue and have taken care of issue already and no longer need service. Job complete"

"Arrived on site for door not closing. Upon arrival, inspected unit and cannot duplicate the issue. Tenant said they were not aware of any issues"

Still having voltage issues from previous visit. Got 120 v from L1-L2 and got 211 from L2-N. Contacted Techline and spoke to George. Explained issues. Notes were documented.SR#7740461301. Explained issues to maintenance department

"Arrived on site for door opens too wide . Upon arrival, inspected unit. All hinges and door parts are good. Found issue is refrigerator is mounted near counter that extends too far out and door bangs into counter. Uploaded picture to SD. There is no door stop or any components that can be added to door to prevent hitting counter. Job complete"

"Arrived on site for tripping breaker. Upon arrival test, and confirmed issue. Pulled unit from cabinet. Replaced bake element W11545804, broil element W11617232 and control W11649350. Preheated bake to 400, Ran bake for 30 minutes. Unit is no longer tripping breaker. If issue continues, recommend replacement of breaker. Contacted Techline. Spoke with Chris. Explained issues and parts replaced. SR# 7740464409"

Arrived on site for not powering on. Upon arrival test polarity and is incorrect. Got 120v from L2-N but no voltage from L1-N at wall outlet and terminal block. Also found L1 on plug is burned. Advised customer to have electrical issue resolved as well as installing new power cord. Job complete. No parts used

"Arrived on site for arrange. That will not turn off the oven light. Inspected unit and work area. I did confirm that the light would not turn off and checked the door. I found the door switch rod, not in the right place, and went to try to realign it. I found out that part was defective and warped. Ordering a new door switch rod and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 9757239 (Door switch rod)"

"Arrived on site for a range that is tripping the breaker. I verified the complaint of the unit tripping breaker. I took photos of the model and serial tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. I verified that voltage and polarity are correct. I inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. The terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). I followed service pointer W11490386 thoroughly. I removed power cord from wall and replaced the bake element, broil element, and main control. Checked continuity between element casings and terminals and found OL. The unit does not have a ground strap. I reassembled the unit and ran a bake cycle at 450?F with the ground wire detached for 30 minutes. I verified that the amp draw was under 17 amps max. I stopped the cycle, disconnected power, and reattached the ground wire. I reconnected power and set a bake cycle at 450?F. I advised the customer to run the cycle for 2 hours before turning it off. I called whirlpool Techline and spoke to Steve SR# 7740465335."

"Arrived on site for a washing machine that does not work. Inspected unit and work area. The customer explained that the washing machine just makes a buzzing noise and does not start any cycles. I found the unit stuck in the drain upon plugging the unit in and canceled it. I ran it through diagnostics and found the drain pump kicked back on and flash an F2 E1 (UI stuck key) error code. I ran into an auto test and found the unit draining as it was filling, indicating pressure switch issue. I check the pressure hose and did not find it kinked or clogged. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11607637."

"Ive been on site for a washing machine. That is not finishing cycles. Inspected unit and work area. The customer stated that the unit will not finish a cycle and that they can run a drain and spin on the unit but it will not complete every cycle. I ran the unit three diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found the cold water valve, not drying in any water. I tested the hot water valve and found proper water pressure. I checked the water supply within the home and found adequate water pressure coming from the cold water valve. I went ahead and replaced the inlet valve on the washer and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11038689."

"Arrived on site for a microwave that has no power. Inspected unit and work area. I check the breaker and found that the breaker had been tripped. The customer advised that when the unit lost power, he was changing his lightbulb, and that it popped and turned off all the lights. He explained that the light bulb had shattered, and that the casing was still inside of the housing assembly. I did confirm the customers complaint and unplugged the unit. I removed the base of the pre-existing lightbulb out of the housing and advised the customer that they would need a new control. I replaced the control and tested the unit. I found the unit working and operating as designed. I did advise the customer that when they change their lightbulb, they will need to unplug their unit prior to replacing the bulb. I gave the customer the part number for the bulb and the unit is working and operating as designed. Call complete. W11342846."

"Arrived on site for a washing machine that will not drain and start a cycle. Inspected unit and work area. Because Mark B is at the unit is full of water and will not start a cycle. I did confirm the customers complain and found the unit flashing along drain error message. I checked, and Nathan found the wire harness was split leading to the drain pump, causing the issue. I replaced the lower harness and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11643701."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the tub, rotor, and stator and reassembled the unit. We tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W 11314361, W11354541, and W11460604."

"WTW5010LW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11395618 capacitor. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"KUIX335HPS00 Arrived on site for unit producing slow ice. Upon arrival, inspected water flow and found water almost trickling to the pan. Inspected water filter and house water pressure and checks out good. Proceeded to replace W10897719 valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WED5605MW0 Arrived to inspect operational issue. The dryer would start and run the motor noisily for only a few seconds, and then shut off. The issue was reminiscent of a dryer motor receiving 240VAC. Testing voltage supply lines revealed all were correct. I found when inspecting the motor that it had internally shorted within the stator, causing too much current draw and subsequent over-heating of the safety thermal device. I removed and replaced the motor and tested. All functions resumed and the machine heated and cycled as designed."

"WDF332PAMS0 Arrived to inspect leak. Discussion with the customer revealed that after approximately 10 minutes, the leak would show up at the left side of the machine, on the floor. Opening the door panel, I found the vent seal was rolled over. Due to a damaged part of the seal, I replaced the vent assembly and tested. I could not recreate the leak and the machine operated as designed."

WVW53UC6LS0 Arrived to inspect damage. I verified the pre were scratches that could be seen in the correct light and at the correct angle. I removed and replaced the chimney and verified no additional damage had occurred to the replacement.

"KOED527PSS00 Arrived to inspect damage and installation issues. I found the lower door was badly dented in the left lower corner. The damage had also caused the hinges to cant to the left, forcing the door out of alignment, to the right. The outer lower door and hinges will be required. Office to contact the customer to arrange return service. ; ordrng 1 W11600239 (Outer Door, Lower) and 1 W11665208 (Door Hinge, LH) and 1 W11665209 (Hinge, RH) and 1 W10839793 (Badge)"

"Arrived on site to follow up on washer that was not finishing cycles / powering on. I found the control was blinking an error code on arrival, and UI did not work. Found installed control was incorrect for this engineering digit. Installed proper control and tested unit. Verified that console is powering on and unit is working as designed. Ran normal cycle / test and verified all functions good. No water leaks found. Parts used - W11550649."

"Arrived on site to install sealed system components. Installed new dryer and removed compressor. Pushed nitrogen through system and found no oil or restrictions. Installed new compressor and vacuumed unit down. Verified good pressures and pressure held. Charged to MFR spec. Powered on unit and verified proper compressor function. Unit working as designed. Parts used - W11506635, Wpw10143759, W11547313."

"Arrived on site to diagnose washer not draining sometimes. On arrival unit had an F9E1 error and a tub full of water. I drained with a transfer pump and did some testing. I found the drain pump would stop, but moving the unit around would get it moving again. I shook the harness and it kept running. Based on the fact movement restored function I replaced both the wiring harness and control. There is either a break / bad connection in the harness, or an issue with the pressure sensor on the control. Tested with control And harness replaced and had no further issues draining. Unit working as designed. No water leaks found. Parts used - W11568984, W11621180."

"Arrived on site to diagnose wall oven with possible warping / damage on door. On arrival examined the unit and found there is a noticable bow on the left side of the door, and as a result the left top corner sticks out further than the right. To properly repair unit will need a new outer door. I tested the oven and did not find heat escaping from the door, so it is usable and damage is cosmetic only. Dispatch came in over 30 days from delivery, which renders the repair out of warranty / cosmetic. Customer was advised the only way we can repair within warranty is if they are able to get an OOW approval from KitchenAid to replace the door. Customer will follow up with Whirlpool customer service further. No repair made since failure is cosmetic in nature. Call completed."

"Arrived on site to diagnose washer that did not complete a cycle. Customer clarified they ran a cycle, got to roughly the spin segment and they heard a noise / unit drained and stopped. I checked for error codes and found only an overload code. I checked the bottom end of the unit and found where it looks like something had gotten stuck / wedged between the cage and cam pulley and rubbed into the fins of the pulley. I also saw some black marks from the belt, also indicating overload. I ran the unit through diagnostics and had no issues. Ran a regular cycle and also found no issues present. Whatever may have been stuck on the bottom end freed itself up and is no longer an issue. Customer advised to reduce load sizes to prevent overload stoppages. Unit working as designed. Call completed."

"Arrived on site to diagnose dishwasher leaking when in use. Customer said they found it leaking on the left side and dripping under the unit. I ran the unit with the door removed and pulled out, and I did verify that the tub weld / seam is not sealed and water is rising / sloshing out the seam on both sides. Ordering new tub to resolve. Added pictures to SD. Office to schedule return. ; ordrng 1 W11409866 (Tub)"

"Arrived on site to install replacement freezer door. Installed new door and verified proper fitment and function. Badge was not ordered on previous visit. Ordering KitchenAid badge. Office to schedule, part is a drop off just needs to be stuck on. ; ordrng 1 W10876598 (Nameplate)"

Arrived on site to diagnose dishwasher not running wash cycles. Found undissolved pods at the bottom. Tested unit and found no wash action from the motor. Replaced sump and motor assembly to resolve. Ran unit and verified proper operation with no water leaks present. Unit now working as designed. Parts used - W11613480. Repair completed.

Arrived on site to inpsect dishwasher not starting cycle. Upon further inspection I placed the unit into diagnostics and observed error 4-3. I verified that the motor was receiving voltage but has become seized. I replaced the pump and motor assembly. I also found that the valve was hanging down and the clip that holds the connector to the valve was not holding. I replaced the valve. I retested the unit snd is now operating as designed. I left the faulty parts with the customer. No water leaks observed during service. Vacant unit nobody to sign. W11613479 W11684258

"Arrived on site to install previously diagnosed and ordered part per previous tech I replaced the tub, vent assembly. Hose fill, drain hose, float switch and gasket and valve and water inlet. I was not able to install the inner door due to it being the wrong part I called tech line to document Sr 7740462897. I reassembled the unit. Office to follow up. No water leaks observed during service. ; O-emld tckt"

Arrived on site to inspect oven with dented door on top oven door. Upon further inspection I found that the left side of the top oven door had a dent. I replace the outer oven door. The door is operating as designed.W11602612

"Arrived on site for customer complaint of unit not making ice and no water. Found unit in a shop not hooked up to water, customer states they just moved and it never worked. Customer said to just cancel and they will contact rent a center to try and get a replacement. Spoke with Dona at the office"

"Arrived on site for customer complaint of inspector found oven to be to hot. I ran a bake cycle test at 350, unit is testing good, and customer hasnt had any issues with cooking."

"Arrived on site for customer complaint of unit taking to long to dry. I tested air flow, air flow tested good, I tested exhaust temperature, (190 degrees before cycling off, 135-140 it cycles back on) unit it is testing good at time of service."

"Arrived on site for customer complaint of noise. Found unit needed a repair kit, I replaced repair kit, unit tested good."