Near Lockhart, TX 78644
Leonardo
Job Details: 03/04/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for oven not working. Test unit and found bad fuse. Replaced fuse test unit and unit just getting warm. Replaced control board test unit and unit test good job complete.
Near Waco, TX 76705
Jonathan
Job Details: 03/04/2020
DRYER GE GTD65EBPLDG "Arrived on site for dryer with unknown issues. Inspected unit and work area. Tested unit in a manual test and unit heated, turned, and worked as designed. Call complete"
Near Marion, TX 78124
Noah D
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 "Arrived on site to diagnose washer for not cycling, upon inspection found the washer filling and not locking, replaced control and lock and washer didn’t lock, tested pressure tube and found the control board drained correctly when blown in pressure tube so control works, checked along lines and found small holes. Ordering pressure hose. Office to reschedule ; ordrng 1 W10520039 (TUBE) and 1 W11170318 (CNTRL)"
Near Marion, TX 78124
Noah D
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 "Arrived on site to diagnose washer for not cycling, upon inspection found the washer filling and not locking, replaced control and lock and washer didn’t lock, tested pressure tube and found the control board drained correctly when blown in pressure tube so control works, checked along lines and found small holes. Ordering pressure hose. Office to reschedule ; ordrng 1 W10520039 (TUBE) and 1 W11170318 (CNTRL)"
Near Austin, TX 78750
David
Job Details: 03/04/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to diagnose icemaker that was not making any ice. Attempted to power on unit and found it dead. Checked voltage at control and found no power to control. Checked outlet and verified we do have proper power at outlet. When checking the harness for power, could move wires and get the unit to power on for a moment, several times, showing a broken wire in the harness. Ordering 1 W11123917 wiring harness. ; ordrng 1 W11123917 (harness)"
Near Georgetown, TX 78633
Lou
Job Details: 03/04/2020
OVEN WHIRLPOOL RBD305PVS02 "arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank but the buttons on the membrane were functioning. I cycled the power to the unit and nothing changed. I found the main control containing the display is no longer available, but the control itself can e rebuilt. I am ordering a rebuilt control and CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10244191 (cntrl-elec REBUILD)"
Near Austin, TX 78723
Richard
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not working properly. Upon inspection found that the tub assembly was damaged and can not be used. Reordered tub assembly and office to reschedule ; ordrng 1 W10918779 (heater) and 1 W10921996 (TUB ASSEMBLY ) and 1 W11094464 (DAMPER SHOCKS)
Near Cedar Park, TX 78613
Cliff
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to replace previously ordered parts for refrigerator. Found all fans operational at time of service. Replaced power supply control and Noted Center mullion not opening and closing properly causing air leak in unit. Mullion will need to be replaced to complete repairs. ; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11122876 (rail-mulln)
Near Austin, TX 78734
Luis
Job Details: 03/04/2020
REFRIGERATOR KENMORE 795.7205911 "Arrived on site for no cool. Compressor making loud odd noise,removed unit from enclosure found piston hitting inner shell diagnosed a faulty compressor.
Near Austin, TX 78754
Wesley
Job Details: 03/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived onsite and found some freezing condensation in freezer, seal is in excellent condition. Ordering door due to evidence of insufficient insulation. Advised customer on plan to replace door. All else checks good.; ordrng 1 W10849519 (dor-fip)"
Near Austin, TX 78739
Kevin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and did not find any saved error codes, found heating element is disconnected and after correcting all function has returned to dishwasher. The water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Cliff
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8540BW0 Arrived on site to diagnose a washing machine that will not drain. Found clothing debris blocking drain pump from receiving water. Removed debris from washer. Tested unit and found all is functioning properly at this time. No leaks were found at time of
Near Pflugerville, TX 78660
Wesley
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and provided customer instruct on temp and loading to prevent freezing of resevoir.
Near Salado, TX 76571
Al
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived to install previously ordered part (UI) as directed to do so by Whirlpool Tech line.Installed the UI and unit simply hummed at the valve continuously and never filled the newly installed
Near Austin, TX 78739
Kevin
Job Details: 03/04/2020
RANGE WHIRLPOOL WCG97US6HS00 Arrived on site and inspected cooktop and found griddle was warped I will need to be replaced. Customer also experiences left front and rear valves not turning issue is very intermittent. Will replace both of them to ensure correct operation.; ordrng 1 W10594392 (valve-gas) and 1 W10685483 (griddle) and 1 W11256503 (VALVE)
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived to inspect damage in refrigerator section.Customer pointed out the damage to the return airflow inside refrigerator compartment.Confirmed the complaint and photographed the damaged area in SD pics.Called Whirlpool Tech line and spoke STEVE SR#7727289119Steve requested several things to fix the damaged cabinet, however the customer did not want the unit repaired.Customer to contact both Whirlpool and Home Depot for further.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site and tested operation. Found oven operating properly and average temp of 354 when set to 350. Unable to duplicate failure at time of service. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and found unit light bulb had gone out and there were no other issues. Advised customer on findings and that bulb should be replaced. All else checks good. Unit is now operating as designed.
Near McQueeney, TX 78123
Noah D
Job Details: 03/04/2020
ICE MACHINE KITCHENAID KUIC15PLXS3 "Arrived on site to diagnose ice machine for not starting, upon inspection found the clean button stuck on, turned off UI and turned back on, ice machine started filling, tested all functions, compressor read at 2Amps, ice formed and spit out, all drains and recirculating pump worked, tested if exterior drain cause power outage, it did not.
Near Waco, TX 76706
Jonathan
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface panel and unplugged unit for a power cycle. Turn the unit back on and waited 20 minutes. Tested temperatures and watched unit get to 39 degrees in the RC section from 45 and the freezer went from 6 degrees to 1 degree. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no lights in both compartments . Replaced both fresh food and and freezer light . Light are now coming on as normal . No water leaks detected at time of service .
Near Austin, TX 78737
Kevin
Job Details: 03/04/2020
OVEN JENN-AIR JDRP548HM00 Arrived on site and inspected range and found while inspecting console burner box has been damaged and hastily repaired. This is causing Console to not sit evenly and gapping is different on the left and right side. Took many pictures.
Near Temple, TX 76502
Al
Job Details: 03/04/2020
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer not starting. Discovered the PTS button was not in position, causing the unit not to power on.Disassembled, corrected the issue and unit now operates as designed.Job complete"
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived to inspect gas range not igniting.Confirmed the complaint and found both burner heads to be defective.Replaced both parts, tested and unit tested as designed.Job complete"
Near Bee Cave, TX 78738
Robert
Job Details: 03/04/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for washer being off balance. Ran diagnostics and found that the spin basket is out of round. Ordering new spin basket. Office to reschedule. ; ordrng 1 W10554251 (spin basket)
Near Pflugerville, TX 78660
Andy
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range gasket issue. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78746
Kevin
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS00 "Arrived on site and inspected refrigerator and found freezer temperature is 6-8 degrees, took 1 picture. Found icemaker has failed and used a new one as a tester and found that water valve is operating properly when disconnected from icemaker water line. Another company has been on site several times and water line to icemaker keeps freezing. Replacing waterline Wouldn’t guarantee that it would not freeze again.
Near Round Rock, TX 78681
Andy
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site to install previously diagnosed thermistor harness, damper, main control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Buda, TX 78610
Jacob
Job Details: 03/04/2020
REFRIGERATOR MAYTAG MFI2665XEM7 Arrived onsite to replace part. Replaced parts. Still no power getting to fan motor. Called Techline. Walked me through the process to check for power. Found that no power getting through the wiring harness of the cabinet to power fan motor.
Near Cedar Park, TX 78613
Cliff
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found upper evaporator completely iced over due to miscommunication between controls and thermistors. This has caused complete defrost failure on upper evaporator and those parts will need to be replaced. Also noted RC door gasket torn. Gaskets will need to be replaced as well. 2 W10917313 (gasket-dor)s and 1 W11131873 (cntrl-elec) and 1 W11333076 (CONTROL)
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
DISHWASHER BOSCH SHX7PT55UC/02 "arrived on site to install previously diagnosed and ordered parts. Due to the door spring/ropes failing, I removed and replaced both springs/ropes on the left and right sides and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a thumping noise. I disassembled the unit and found the back right roller was worn ad falling apart.I removed ad replaced (2) rollers, tension pulley,@;$ drive belt and cleaned lint out of the inside of the unit and tested. Unit is operating as designed and quietly. No lint observed at the end of service, job completed. Advised customer Er of the one year warranty on parts/labor."
Near Leander, TX 78641
Cliff
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site to replace dispenser assembly. Upon opening box for part found mounting tabs for dispenser lid broken. Dispenser will need to be re-ordered to complete repair. Office to order dispenser from factory stock and set return appointment.; ordrng 1 W11318755 (DISPENSER )
Near Austin, TX 78751
Luis
Job Details: 03/04/2020
REFRIGERATOR IKEA ISC23CNEXY02 "Arrived on site for freezing in fresh food. Removed defective diffuser,installed an updated diffuser assembly,replaced thermistor powered unit on ran diagnostics unit working as designed.
Near Volente, TX 78641
Paul
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for a oven that the control panel selections are not responding. I found the oven not connected to WiFi and the customer didn’t have the app downloaded to their phone. I helped the customer get the app downloaded and the oven connected to WiFi. The oven is working as designed.Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed ice dispenser motor and ice dispenser motor and harness going to motor burnt and smoking when calling for ice. Door and motor will need to be replaced to safely complete repairs. No water leaks present at time of service. Instructed not to use ice dispenser.
Near The Hills, TX 78738
Brandon
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for customer complaint of ice door not closing, I found faulty motor and ice door, I replaced motor and ice door, unit tested good."
Near Austin, TX 78704
Jacob
Job Details: 03/04/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for unit giving F6E1 error code again. Called Techline. Said to replace both controls and wiring harness from control board to MCU. ; ordrng 1 W11160620 (WIRE INTERFACE ) and 1 W11351728 (UI-CONTROL) and 1 W11388022 (CONTROL BOARD )
Near Georgetown, TX 78628
Cliff
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher with a door that is not closing properly. Found panel screw backed out after previous repair. Tightened all screws and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78727
David
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to diagnose dishwasher that was not drying. Ran through diagnostic cycle and onLy found an F2E1 code present. Unit was fine through diag cycle. Saw that customer was not using a rinse agent. Advised customer they need to run hot water first, use their rinse agent, and utilize high temp options. Unit is working as designed, customer advised on use and care. No water leaks found at time of service. Call complete."
Near Austin, TX 78730
David
Job Details: 03/04/2020
OVEN WHIRLPOOL KEBS177SSS04 Arrived on site to continue troubleshooting oven losing heat. Performed additional checks per Steve at tech line and found bake element was testing bad. Removed hidden bake element and installed new. Retested and unit is now holding and cycling properly.
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for unit leaking . Found knock out in disposal still present . Removed knock out , unit is now able to drain . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Near Del Valle, TX 78617
Richard
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer not spinning. Ran diagnostics and found that the clutch is not disengaging properly causing a noise during the spin cycle. Gear case will need to be changed out as well. Ordering clutch assembly schedule customer . ; ordrng 1 W10754448 (clutch)
Near The Hills, TX 78738
Robert
Job Details: 03/04/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onsite for microwave not heating. Ran diagnostics and found that the magnetron was not working. new magnetron capacitor and diode was installed. Tested unit and everything is working properly. Complete.
Near Austin, TX 78702
Leonardo
Job Details: 03/04/2020
RANGE FRIGIDAIRE FGIF3061NFF Arrived on site to test unit for f11 error. Found shorted key pad. Will need new control board 5304495522. ; ordrng 1 5304495522 (CONTROL BOARD )
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site and tested operation. Found magnetron not heating. Tested components and found magnetron has failed. Unit will need new magnetron capacitor and diode to repair. Installed new magnetron, capacitor and diode. Tested operation and found unit working properly. Job complete"
Near Georgetown, TX 78628
James
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for unit not dispensing water. Found water line had kinked when unit was pushed back into opening. Straightened water line and tested. Unit tests good. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to diagnose washer for not turning on, upon inspection found the long fill error code and the hot water valve off, changed settings to cold instead of warm and replaced control board for intermittent starting issue. All cycles worked. Job complete"
Near Austin, TX 78728
Wesley
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite and corrected issue with slurping sound when freezer pressurizes due to air being sucked in through the p trap. Modified trap to correct issue. All checks good.
Near Manor, TX 78653
Wesley
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite and found unit handle scuffed and that one had been sent already. Installed handle onsite. Unit is now cosmetically correct. All checks good.
Near Del Valle, TX 78617
Richard
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8040DW2 Arrived onsite for the washer with an error code. Ran diagnostics and found error code for lid latch. Tested lid latch and it’s not working properly. Replaced lid latch and tested good. Upon inspection found that the washer is in a shed and it’s leaning back causing the tub to hit the back of the washer. Advised customer to replace the broken boards causing the issue and level the washer. Complete
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found gear case has failed and leaked oil out and damaged rotor. Installed new gear case and rotor and found new gear case defective due to the drive shaft is not long enough to go through basket. New gear case will have to be ordered to complete repair. ; ordrng 1 W11393685 (GEAR CASE)
Near Del Valle, TX 78617
Richard
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for the washer making a noise. Ran diagnostics and found that the drain pump was causing the noise and not draining properly. Replaced pump and washer tested fine and no leaks detected. Complete
Near Austin, TX 78759
Luis
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Per customer unit worked for 2 days then stopped cooling. Removed evaporator cover,exposed all weld joints found no traces of dye,removed compressor cover,found no traces of dye. Called tech support,checked pressures,low side reading -18 high side @+90,ran video chat with Andy from tech support showed all weld joints,per tech support information being sent to product review team. SR#7727241328"
Near San Marcos, TX 78666
Noah D
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher, upon inspection found the pump not working, replaced pump and res tested. All functions returned, no leaks detected. Complete"
Near , TX 78610
Jacob
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for front left burner taking a little long to ignite. Tested unit. Found that burner did take longer than usual to ignite. Ordered parts. Rescheduled with customer. Customer has LBH. Customer would like AM time.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head) and 1 WPW10515459 (igntr-surf)
Near Austin, TX 78748
Jacob
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS0
Near Fort Hood, TX 76544
Al
Job Details: 03/04/2020
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer not working. Confirmed the complaint and removed and replaced the thermal fuse.Reassembled and unit tested as designed.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed door and attempted to replace with new. New door does not fit properly. Will have to order new door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10815695 (dor-fip ss)
Near Austin, TX 78735
Luis
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for loud noise. Found loud noise from evaporator fan,replaced evaporator fan,added sealer around cover to prevent loud vibration noise. AUTHO
Near Buda, TX 78610
Robert
Job Details: 03/04/2020
WASHER ADMIRAL AAV7000AWW Arrived onsite to replace parts previously ordered. Installed new drain pump. Tested unit and everything is working properly. No leaks detected.Complete
Near Georgetown, TX 78633
Lou
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave turning off and on. Upon further inspection, the customer advised that the unit is working fine, but the venthood light burnt out and the base broke off inside the socket. I removed the base from the socket then inspected the main control and found the light relay had shorted. I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78737
Luis
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Found frozen fill tube,removed icemaker found styrofoam stuck in fill cup on icemaker from manufacturing process. Cleared obstruction,cleared fill tube,ran icemaker through a harvest,water filled icemaker."
Near Austin, TX 78730
David
Job Details: 03/04/2020
DISHWASHER BOSCH SHXM63W55N "arrived on site to diagnose dishwasher leaking from the front door corner on the left side. Found door gasket felt a little pressed and flat, and was allowing a tiny bit of water to drip past. Installed new food sealing, and raised unit. Used leveling feet to lift the unit 1/4 inch. All is now working as designed, no water leaks found. Call complete."
Near Briarcliff, TX 78669
Brandon
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WOC75EC7HS01 "Arrived on site to replace faulty console, I replaced console, unit tested good."
Near Temple, TX 76502
Jonathan
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite to install previously diagnosed parts. Replaced door liner and retainer and tested unit in a 400 degree bake. Unit is working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 03/04/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of unit popping after lit, found faulty spark module, I replaced spark module, unit tested good."
Near Manchaca, TX 78652
Jacob
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived onsite to replace parts. Replaced parts. Microwave worked for a small amount of time of time. Called Techline. Got SR#7727201858 suggestion was service pointer W11245251. ordered part. Rescheduled ; ordrng 1 w11244490 (interlock)
Near Hutto, TX 78634
Andy
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WZF56R16DW00 "Arrived on site for freezer not cooling at all. Upon arrival found unit unplugged. Plugged unit in and found compressor running, evaporator fan running and all operations seems normal. Removed evaporator cover and found good frost pattern. Checked amp draw at compressor and found 0.91 all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
WASHER LG 501PNWK0A689 Arrived to inspect front load washer leaking.Confirmed the complaint and and found the unit was leaking from the hose assembly in the back left portion of the machine.
Near Kyle, TX 78640
Robert
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived onsite for refrigerator icemaker leaking. Ran diagnostics and found that the ice door seal is not working properly. Ordering parts. Office to reschedule. ; ordrng 1 WPW10577864 (door-ice) and 1 W11171728 (DOOR ICE TUB) and 1 WPW10347093 (ice container)
Near Austin, TX 78759
Wesley
Job Details: 03/04/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived onsite and found unit housing cabinet has never been corrected. And the door issues have resulted from un level install. Advised customer on findings and directed that improvements could be made on function if cabinetry was corrected. Advised that cabinet should be corrected prior to any alignment adjustments be attempted.
Near Austin, TX 78734
Luis
Job Details: 03/04/2020
REFRIGERATOR LG LFXC24796S/00 "Arrived on site for cooling issue and no ice. Checked temperature freezer reading 20° and slowly dropping. Removed cover found good frost pattern on evaporator, both fans running,reassembled,unit air flow entering icemaker housing,reset unit icemaker not harvesting,checked water connections good water flow from valve while bypassing icemaker. Diagnosed unit will need a new icemaker.
Near Austin, TX 78705
Richard
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the valve was not working properly. Installed new valve and tested good. Complete
Near Austin, TX 78731
David
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL KUDL03IVWH3 "Arrived on site to diagnose dishwasher that was blinking control lights and would not run. On arrival tested the unit and it started and ran just fine with no issues at all. No problems are presenting themselves requiring a fix, all is working as designed.
Near Leander, TX 78641
James
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested unit for leaking at bottom of door. Ran diagnostics to test all functions and found no errors in memory. Unit ran full diagnostics with no leaks. Unable to duplicate failure at this time. Job complete
Near Austin, TX 78754
Leonardo
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to replace front glass. Replaced front glass test unit and unit test good.
Near Austin, TX 78717
Cliff
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site today no say washing machine that will not turn on. Found main control shorted. Office will need to set return date for control replacement due to part availability.; ordrng 1 W11419215 (CONTROL )
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
OVEN WHIRLPOOL JKP70WM2WW "arrived on site to inspect oven fan noises. Upon further inspection, I turned the unit on and the fan came on but never made any unusual noises. Also found that the convection fan doesn’t work. I tested voltage at the convect fan and found no incoming voltage. I removed and replaced the blower fan and tested. Unit is operating as designed. I am ordering the main control CNOTE-LSO and office to schedule return service. ; ordrng 1 CNOTE (LSO) and 1 WB27T10921 (control oven)"
Near Georgetown, TX 78628
David
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to diagnose refrigerator with no ice produced since last visit. On arrival inspected the ice bucket and found it was full. Customer said there was nothing there this morning, but it has since been making ice nonstop. Cycled unit and verified proper fill and cycle from icemaker. All is working as designed at this time. Line may have just had ice in it that melted with the warm temps, unit is in the garage. Call complete."
Near Austin, TX 78734
Brandon
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of doors being damaged, I replaced fresh food section door ordered by previous tech and 1 LW10728959 (dor-fip)"
Near Austin, TX 78741
Kevin
Job Details: 03/04/2020
DRYER WHIRLPOOL WGD8620HC0 "Arrived on site and inspected dryer and did not find any saved error codes. The rear of the dryer is now inaccessible a shelf has been installed that blocks access. Took picture. Exit temperatures on rear of dryer were recorded in December. Builder has replaced vent exit on the exterior of the building, homeowner could not confirm that they cleaned the vent run in the wall though. Spoke with tech line without current dryer exit temperatures they would not discuss the call further. Two technicians will be needed to diagnose dryer further."
Near Georgetown, TX 78633
Al
Job Details: 03/04/2020
DRYER WHIRLPOOL WED9750WW0 Arrived to inspect front load dryer not completing cycles.Discovered the user interface was also intermittent and would need to be replaced. The error was for the control and thermistor.
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found no operation from unit and ui display blank. Turned breaker off and tested fuses. Found control thermal fuse has failed. Installed new and tested operation. Unit tests good. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 03/04/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of unit shutting itself off, found faulty drain pump, I replaced drain pump, unit tested good."
Near Georgetown, TX 78628
Lou
Job Details: 03/04/2020
DRYER WHIRLPOOL WED9400SU0 "arrived on site to inspect dryer not heating and time advancing. Upon further inspection, customer advised that they haven’t had the vents cleaned in a while. Using my vent test kit, I tested the airflow in the unit and it failed 3 times. I removed the vent hose from the back of the unit and it passed. I disassembled the unit and found a large amount of lint inside the unit. I tested the element, fuse, thermal cutoffs and sensors and only the element failed. I found the right front roller does not roll, the other 3 rollers and the tension pulley rollers barely move and the belt is beginning to fray. I removed and replaced the element, (4) rollers, tension pulley roller and drive belt. Cleaned lint out of unit and reassembled and tested. Unit is operating as designed. No lint at the end of service, job completed. Advised parts (replaced today) & labor have a one year warranty."
Near Cedar Creek, TX 78612
Scott
Job Details: 03/04/2020
RANGE FRIGIDAIRE FPGC3677RSB "Arrived on site ,replaced valve stem . Checked connections for any gas leaks . Tested burners all checked normal . No gas leaks detected at time of service . Job complete ."
Near Round Rock, TX 78681
Cliff
Job Details: 03/04/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that will not turn on. Found loose power connection at control. Rewired control properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and tested operation. Found leak coming from vent. Inspected vent and found vent opening on console has dip in it causing poor seal. Unit will need new console and seal. ; ordrng 1 W11095590 (console) and 1 WPW10254545 (gasket)
Near Bastrop, TX 78602
Scott
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for no cool fridge . Found uv die on evap and drain pan in freezer . Will need evap . Also ordering compressor ,service port , uv dryer , and weigh 3HRS . Please call to set return .; ordrng 1 SERVICEPORT and 1 WEIGH3HRS"
Near Georgetown, TX 78633
James
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site and found door gasket tearing apart just left of lower center seam. Called tech line and spoke to Joel #7727286330. Found lower plate in oven not seated properly causing hot spot on gasket. Corrected lower plate and installed new gasket. U it tests good. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 03/04/2020
DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site for customer complaint of unit not working, I put unit into diagnostic mode and ran a test cycle, unit tested good at time of service, instructed customer to clean unit using dishwasher magic.
Near Liberty Hill, TX 78642
James
Job Details: 03/04/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. Customer concerned with heat of door while unit in use. Inspected gasket and found gasket sagging and not making good contact. Installed new gasket. Also instructed customer that the door glass will get hot during use and is normal operation for this model. Called tech line and spoke to J.K. #7727288514
Near Briarcliff, TX 78669
Brandon
Job Details: 03/04/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 "Arrived on site for customer complaint of unit not cooling in fresh food section, found evaporator fan motor to be faulty, ordering evaporator fan motor.ordrng 1 241509402 (motor)"
Near Belton, TX 76513
Al
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS11EM4EW01 Arrived to inspect heating issues.Confirmed the complaint and checked and verified the issue with my temperature sensor.I recalibrate the unit due to a recent power outage.Unit now works as designed.Job complete
Near Austin, TX 78746
Luis
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site for cooling complaint. Tested freezer temperature,temperature reading 4° in freezer,fresh food at 40° with setting at recommended. Adjusted thermistor location,added adhesive to large gaps between liner and cabinet."
Near Georgetown, TX 78626
Al
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL ET18NKXAN01 "Arrived to inspect refrigerator light issuesConfirmed the complaint and confirmed the 2 bulbs were working properly, but the switch was defective causing the lighting issue.
Near Waco, TX 76704
Jonathan
Job Details: 03/04/2020
FREEZER MAYTAG MZF34X16DW01 "Arrived on site for freezer that is not cooling. Inspected unit and work area. Found unit sitting at 79°F. Removed evaporator cover and found no frost pattern. Unit evaporator fan was running and compressor is running but no cool. Found unit hissing at the evaporator but could not find leak. Removed back cover at compressor and found the unit running hot. Took amp draw and found .414 amps being drawn from the compressor.
Near Austin, TX 78759
Paul
Job Details: 03/04/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer to replace the previous diagnosed parts. I installed a vent deflector to stop the water leak. Call complete.
Near Kyle, TX 78640
Robert
Job Details: 03/04/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived onsite for oven door not working properly. Upon inspection we found that the right hinge was broken. Replaced hinge and tested unit. Everything is working properly. Complete