Near Temple, TX 76504
Jonathan
Job Details: 03/05/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for washer that would not start. Inspected unit and work area. Please do not in a normal wash cycle and unit would start to try to spin but we’re just not do anything. Placed Jena in Service diagnostics and found no error codes. Tested unit in an auto cycle and unit started to fill. After the drain pump sucked out a little bit a water in the recirculation pump was supposed to activate, the unit stopped and would not proceed forward. Tested unit in a manual spin test and unit would not move. Removed top panel and back panel and tested motor circuit and recirculation pump circuits. Both were within range. Call tech line and spoke to Kathy SR # 7727300197. I advised her of my findings and asked her if the control was the issue. She advised with all my checks to replace the control. Replaced control and tested unit. Unit works as designed. Call complete."
Near Driftwood, TX 78619
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site for customer complaint of unit leaking but not every cycle, found customer was putting the pods in the dispenser and not in the basket causing the fill hose and dispenser to get clogged and leak. Unit tested good at time of service, no leaks.
Near Austin, TX 78752
Jacob
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for door not closing correctly to unit. Tested unit. Saw that door is banged up and the clips to hold door in place on the door have broken off. Ordered parts. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec) and 1 W11173813 (door/mw)
Near Austin, TX 78704
Luis
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for cooling issue,per customer unit stopped cooling at time of visit unit working as designed. Calle tech support per tech support unit working unable to fully diagnose. Power cycled unit,ran diagnostics,found compressor not powering on,no voltage to compressor diagnosed a faulty Orion control. Called partner team, manufacture covering repair. Installed a new Orion control powered unit on ran diagnostics compressor powered on,power cycled unit.
Near Austin, TX 78703
Leonardo
Job Details: 03/05/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for small oven not working. Test unit and found lock for knob not correct making knob just tun and not letting select cycle. Secured lock test unit and unit test good job complete
Near Austin, TX 78757
Wesley
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onnsite and found unit with disconnected socket harness preventing unit underside light from operating. Corrected wiring . All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Jacob
Job Details: 03/05/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite to replace parts ordered by previous tech. Tested unit. Got F3E1. Called Techline. Suggested to change out wiring harness. Got sr#7727304529. Changed wiring harness. Same issue. Replaced other parts as well. And issue was not resolved. Ordered parts; ordrng 1 W11044559 (hose) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Near Leander, TX 78641
Paul
Job Details: 03/05/2020
WASHER MAYTAG MVWB855DC0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced gear case and clutch because of the oil leak and I replaced the valve housing because of the water leak. I ran a calibration and service cycle. The unit passed all test and worked as designed. There were no other water leaks present at the time of service.
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site to diagnose a microwave that is not turning on. Found open fuse. Replaced fuse and tested unit. Found transformer shorted out. Transformer will need to be replaced to complete repairs.; ordrng 1 W10836753 (transformr)
Near Cedar Creek, TX 78612
Scott
Job Details: 03/05/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for burnt smell . Found black power leg burned used terminal block kit to repair . All other parts of unit checked normal . Did advise customer to have electrician to check outlet and breakers .no lint build up at time of service job complete .
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the for the oven drawer not closing properly. During testing found that the drawer was not closing correctly. Replaced drawer and glides and drawer tested fine. Complete
Near Austin, TX 78744
Leonardo
Job Details: 03/05/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite to test unit for RF burner valve hard to turn test unit found damaged valve. Replaced manifold tested unit for leaks. No leaks present. RF burner working as designed. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW7000DW0 "Arrived onsite to install slider and clutch, replaced both slider and clutch, retested all functions, found the spin was returned. Put everything back together, job complete"
Near Austin, TX 78717
David
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose refrigerator making noise. Performed diagnostics and checked fans and damper. Found fans were operating normally, but damper is extremely loud. Recommend replacement of damper. Ordering WPW10594329, ; ordrng 1 WPW10594329 (control)"
Near Round Rock, TX 78665
Wesley
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found right side door alignment off because hinge was missing screws and falling out of place. Repaired hinge no parts. All checks good unit is now operating as designed. Advised customer on repair.
Near Killeen, TX 76549
Jonathan
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer that won’t do an extra rinse and is rusting at the front of the machine. Inspected unit and work area. Unit is slightly leaning forward causing the steam to build up on the lid and slide forward and drip down the front of the unit. Placed unit in service diagnostics and found an F0E3 (overload) and F2 E1 (UI stuck button) codes. Tested unit in an auto test and unit worked as designed. I adjusted the feet and spoke to the customer about the unit. He then stated that the issue he had was with the console. The unit adds extra time for the additional rinse but does not light up like it used to when an extra rinse was added.. ; ordrng 1 W10838672 (console)
Near Austin, TX 78754
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for defective compressor. Removed defective compressor installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.AUTHO WP4FJP4DPL2 See note"
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install gasket and brackets for misalignment, installed both brackets and gasket, moved over hardware and reinspected, no problems found, hit gasket with hair dryer to flatten out spots. Job complete"
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to replace previously ordered parts. Replaced diode as it was visibly shorted. Tested unit and found all is working properly at this time.
Near Austin, TX 78752
Leonardo
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite to replace upper rack adjusters. Replaced adjusters and tested unit and unit tested good door closing correctly no leaks at this time. Job complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/05/2020
WASHER KENMORE 110.2110201 Arrived to inspect unit with shaking issue. Upon inspection found tub very bouncy found suspension had failed. Replaced all 4 shocks and tested good. No water or oil leaks on site
Near Killeen, TX 76543
Jonathan
Job Details: 03/05/2020
DRYER WHIRLPOOL WET4024HW0 Arrived on site for dryer with broken part. Inspected unit and work area. Found door switch broken at the stem. Ordering door switch and will return ; ordrng 1 WP3406108 (switch-dor)
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
RANGE WHIRLPOOL WFG510S0AS1 "Arrived to inspect range door issues.Confirmed, removed and replaced the hinges.Reassembled and unit tested as designed.
Near Austin, TX 78724
Wesley
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL FFHS2611LBLA Arrived on site and found damper failure causing fridge to not cool. Cleared ice and replaced damper. Completed repair. Unit is now operating as designed.
Near Austin, TX 78753
Jacob
Job Details: 03/05/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite to replace parts ordered by previous tech. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site ,replaced filter head Nonwater leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/05/2020
REFRIGERATOR LG LSXS26386S "Arrived on site to install evap motor, board and thermistor, installed all parts and retested, felt air flow on both compartments, instructed customer to give 24 hrs to temp. Complete"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT720PADM0
Near Austin, TX 78750
David
Job Details: 03/05/2020
MICROWAVE KITCHENAID KEMS377DBL1 "Arrived on site to diagnose microwave / oven combo that was not working / dead. On arrival found the unit had power to the display for both halves. Found unit had an F0 code present, which displays if cancel is held down with no faults. Cleared out code by hitting cancel per tech sheet. Tested microwave and found it was heating properly. Set oven to bake, and it too was heating. Advised customer to avoid hitting the cancel buttons to trigger fault. All is working as designed and no repair was needed.
Near Austin, TX 78735
Kevin
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC2 arrived on site and inspected washer and did not find any saved error codes. Ran washer on a diagnostic cycle and found that it will spin out normally when the current loading method is used. Customer was still loading washer in the previous message. Also adjusted dryer door per Request. Water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Kevin
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site and replaced strike on dishwasher and it is now closing properly. Ran a diagnostic cycle to confirm all operations are correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Kevin
Job Details: 03/05/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site found no saved error codes, and ran tests 1 through 11 and automatic test cycle 12 again and everything is working normally. Spoke with tech line again and they recommended replacing control board 7727234649. After replacement ran tests 12 again and everything past. Discussed correct detergent usage with customer, if issue returns Maytag will need to be referred to. No water leaks from connections at time of service, job complete"
Near Austin, TX 78728
Wesley
Job Details: 03/05/2020
WASHER MAYTAG MVWB765FW0 Arrived on site and found unit to be operating as designed but customer had filling concerns. Instructed on best ways to increase water per load. All checks good.
Near Austin, TX 78732
David
Job Details: 03/05/2020
OVEN KITCHENAID KEBK276SSS02 Arrived on site and spoke with mrs. They will need to reschedule service for 2 appliances. No work performed at this time.; saved tckt
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/05/2020
DRYER ROPER RED4516FW0 "Arrived to inspect unit with noise. Ran unit and found rolling assembly to be noisy, removed and replaced rollers and pulley with repair kit and tested good"
Near Round Rock, TX 78665
Paul
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for a refrigerator that is still freezing product. I found the RC temp set at 39 degrees and the actual temp in the unit was 25 degrees. I found the dampener working as designed and no air leaks. I found the resistance reading bad on the ice box thermistor. I changed the ice maker harness. I called techline and spoke with Austin. The RC thermistor reading was at 7061 ohms and about 10 degrees out of range. Austin advise changing the RC thermistor. Austin stated the FC thermistor was the same as the RC thermistor that it doesn’t show in the parts breakdown. SR# 7727265719. While attempting to replace the thermistor I found the LED module not coming out and acting like it was partially foamed in. I called techline back and spoke with ED. Ed stated to go ahead and try to get it out by cutting the foam away. I was able to get it free without anything breaking. I replaced the RC thermistor. The unit is working as designed. Call complete.
Near Lago Vista, TX 78645
James
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and installed new door ice, facia heater, UI and led control. Found no ice build up on rear wall of unit and all led lights functioning. Found right fresh food door gasket torn and causing air leak. Unit will need fresh food door gasket to repair. ; ordrng 1 W10846057 (gasket-fip)"
Near Canyon Lake, TX 78132
Richard
Job Details: 03/05/2020
WASHER WHIRLPOOL MVWB765FW Arrived onsite for the washer not filling with water. Ran diagnostics and found that the water valve is not working. Replaced valve and washer tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect dishwasher not powering on.Confirmed the complaint and removed and replaced the latch and control.Reassembled and unit still didn’t power on. Customer advised he will call an electrician to fix the power issues.Job complete
Near Austin, TX 78745
Kevin
Job Details: 03/05/2020
DRYER WHIRLPOOL WED4616FW0 If a call back happens refer them back to whirlpool if it is the same issue. Arrived on site and inspected dryer and found no airflow with lint screen removed. Removed vent hose from rear of dryer and airflow has returned and several handfuls of lint is released into apartment. Reattaching vent hose removes airflow again. Explained situation to Apartment maintenance and they are argumentative they state they have already checked the vent and there is nothing wrong with it. They claim the dryer is not getting hot enough and expected it to reach temperatures closer to 300° reported situation to tech line for documentation. 7727303153
Near Georgetown, TX 78633
Cliff
Job Details: 03/05/2020
MICROWAVE JENN-AIR JMW2330WS01 Arrived on site to diagnose a microwave that is not operating properly. Tested all parts and components and I was not able to duplicate any failures with unit today. Advised homeowner without being able to duplicate the issue an accurate diagnosis is impossible. Homeowner had reset breaker to unit and problem has not reoccurred at this time. No further repairs to be done at this time.
Near San Marcos, TX 78666
Richard
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found error code E2 ice maker did not find home position. Ran an harvest test and ice maker did not complete the test did not find home position. Ice maker will need to be replaced. Complete
Near Austin, TX 78754
Wesley
Job Details: 03/05/2020
REFRIGERATOR MAYTAG MZF34X16BW00 "Arrived onnsite and found unit operating as designed but with reports of having shut off and then turned back on. Replaced control. All else checks good, advised customer on repair"
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and it cycled. When I tested the fill tube, no water came out. I removed and replaced the valve and retested and the unit is operating as designed. I found a large amount of calcified debris inside the water valve. No water leaks observed during service, job completed."
Near Austin, TX 78751
Jacob
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for lights in unit not working and also unit not staying consistently cool. Tested unit. Found that control board was bad. Ran service test number 4. Unit tested good. No leaks at this time. Job complete
Near , TX 78636
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to replace gearcase, basket, and spanner nut. I thought I could use my dremel to cut the spanner nut, but I couldn’t and it broke the blade, I will need to order the outer tub as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS) and 1 W10512161 (tub asm)"
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
WASHER MAYTAG MVWX655DW2 Arrived to inspect washer leaving residue on clothes.Confirmed the complaint and ran diagnostics test mode and unit tested as designed.Found the customer uses PODS 3 in 1 which has a white residue in the packaging.Advised the customer to use AFFRESH to clean unit and to simply use liquid instead of the pods.Job complete
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
DISHWASHER GE GDT545PSJ2SS Arrived on site to diagnose a dishwasher that is making unusual noise. Tested unit and found debris caught in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78704
Leonardo
Job Details: 03/05/2020
RANGE WHIRLPOOL GW397LXUS06 Arrived on site to replaced switch membrane. Replaced switch membrane test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/05/2020
REFRIGERATOR LG LMXS30776S/03 "Arrived on site to replace evaporator cover, control board, sensor, and heater that was diagnosed by previous tech. The evaporator cover which comes with the fan motors, and sensors, did not match the original. The plug ins were different. The control board looked he same except it was longer length wise which doesn’t work because the wire plug coming out of the cabinet will not reach the top of the control board. Submitted parts research. ; ordrng 1 CNOTE (PARTS RESEARCH) and 1 CNOTE (NEEDS FREEZER EVAP COVER WITH CORRECT PLUG INS, NEED ORIGINAL STYLE CONTROL SO THE PLUG INS WILL REACH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to install previously ordered parts. Replaced panel control, cap mag and diode, and transformer, found unit would work than give error again, found if door slammed it’ll work again for a few. Unit wil need door switches replaced to complete repair.; ordrng 1 CNOTE (RS 3/5/20) and 1 W11252186 (interlock UP) and 1 W11252187 (interlock LOW)"
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived on site to install previously diagnosed parts. On arrival found issue not with tub but with vent. Called tech line and spoke with David (SR# 7727296168) was instructed to install vent deflector and to instruct customer on soap usage. Did as instructed. No water leaks present at time of service.
Near Taylor, TX 76574
Andy
Job Details: 03/05/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for dryer not heating. Tested and inspected unit and found failed therm fix, Ordering needed part.; ordrng 1 WP3387134 (thrmst-fix)"
Near Austin, TX 78735
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX03 "Arrived on site for no ice. Diagnosed faulty optics,replaced defective optics,power cycled unit,icemaker ran through a harvest,dumped ice and filled with water. Unit working as designed."
Near Austin, TX 78725
Jacob
Job Details: 03/05/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit not powering on. Tested unit. Found that control board was bad. In the process of changing control board. And tested to turn on. Found that the UI control panel was not responding. Ordered parts. Needs authorization. Rescheduled with customer ; ordrng 1 NEEDAUTHORIZATION (NEED AUTHORIZATION ) and 1 W11026442 (console) and 1 W11158457 (overlay)
Near Austin, TX 78704
Leonardo
Job Details: 03/05/2020
MICROWAVE FRIGIDAIRE FGM0226NUFA Arrived on site to test unit for unit not working. Test unit and kind bad door. Ordering new door 5304519328 office to reschedule ; ordrng 1 5304519328 (DOOR STAINLESS )
Near Austin, TX 78746
Leonardo
Job Details: 03/05/2020
DISHWASHER KITCHENAID KUDS01FLSS6 Arrived on site to test unit for door not closing. Found unit not leveled correctly making door not shut. Pulled unit out and unit latching correctly. Advised customer he will need to get wood under unit to level unit.
Near Austin, TX 78749
Kevin
Job Details: 03/05/2020
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found fill tube to icemaker is frozen. Icemaker box shows signs of this being worked on before. Took pictures. Corrected ice heater line and ran tests 57, and 45 to ensure correct operation. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76549
Jonathan
Job Details: 03/05/2020
WASHER WHIRLPOOL MVWB880BW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed wash plate to bring and attempted to remove stator bolt. The bolt was seized onto the tub. Informed customer of issue and informed him we would need to order an exterior tub to perform full repair
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
ICE MACHINE WHIRLPOOL KUIS18NNTS1 Arrived onsite for the ice machine making a noise. During testing found the ice machine was off. Turned machine on and could not duplicate the noise at this time. Customer stated that the ice machine will make the every 6 to 8 hours. Advised customer to take a Video of the noise when it comes back and to leave the ice machine on and call us back.
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previously diagnosed controls, thermistor and scroll fan. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
FREEZER WHIRLPOOL WRF736SDAM14 "Arrived on site to diagnose fridge for frost in freezer issue, upon inspection found the top shelf of freezer and roof of freezer with a large amount of frost build up, checked door position and retightened down screws, ordering new gasket. Office to reschedule ; ordrng 1 W10248749 (GASKET)"
Near Cedar Park, TX 78613
Paul
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for a oven that has lines running across the display. Mr stated they had a power outage and the unit is working now. I found the unit not connected to the internet. I helped the customer connect the oven and enabled the remote setting. The unit is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install door for problems with switch, replaced door and moved over all electronics and hardware, tested all functions of dispenser, all functions returned. Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/05/2020
WASHER KENMORE 110.450884 Arrived on site for unit not spinning cloths out , customer has to use drain and spin . Found drain catch clogged full of junk . Removed obstructions . Unit tested normal . Nonwater leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for customer complaint of unit not starting a cycle and beeping at random times, found faulty console, I replaced console, unit tested good."
Near Kingsland, TX 78639
James
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. Found cabinets are exactly 24” apart at top and 23 15/16” at mid way point. The pressure on unit from the cabinets is causing the door to hit the screw covers on the tub. Cabinets will have to widened to allow proper clearance. Job complete
Near Austin, TX 78759
Cliff
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose a refrigerators with a no cool condition. Contacted tech line and spoke with Dustin. Advised him through video chat on pressure readings in unit (low -22, high 75) and the lack of UV dye in evaporator compartment and machine compartment. He advised most likely failure is refrigerant leak inside of cavity and unit will be exchanged. Whirlpool will follow up with customer to complete services.Sr# 7727299271"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher for not starting, upon inspection found the washer immediately drained, replaced switch and drain still turned on immediately, replaced control and retested, functions returned. No leaks detected. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 03/05/2020
REFRIGERATOR BOSCH B20CS30SNS/01 Arrived on site for no ice . Found bail arm broken and hanging down . Ordering ice maker . Auth needed . Please call to set return .; ordrng 1 11023236 (ICE MAKER ) and 1 AUTHO
Near Austin, TX 78750
David
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site to diagnose dishwasher that was not starting. Performed diagnostic and found F4E1 (wash motor electrical issue), F8E4 (drain pump electrical issue). Ran diagnostic mode and could not get drain pump to activate. Wash motor ran good, but not drain pump. Found voltage at drain pump.Ordering WPW10531320 drain pump. . ; ordrng 1 WPW10531320 (drain pump)"
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
OVEN JENN-AIR JJW2830IL00 "Arrived to inspect wall oven not working.Confirmed the complaint and called Whirlpool Tech line and spoke with STEVE @ Whirlpool Tech line.Advised Steve of issue and was told the Human Interface needs to be replaced.Ordering Console, which is a PSP item Also ordering control.Customer notified and will be scheduled from office for return service.Needs more work.; ordrng 1 W11346199 (CONTROL) and 1 W11348584 (CONSOLE)"
Near Austin, TX 78732
David
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL KUDF204ESB00 "Arrived on site to diagnose 2 drawer refrigerator making noise / not cooling. On arrival unit was shut down and fully defrosted. Turned unit on and enabled the icemaker. Unit began cooling immediately and no abnormal noises were heard, unit seemed like it was working fine. Advised customer we need to have the unit turned on, and also needs video if possible when the unit is experiencing issues. All seems to be working as designed at this time, and we would need to come back when unit is experiencing any Failures.
Near Austin, TX 78745
Luis
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Per customer unit was making loud noise and not cooling,customer defrosted unit unit working after defrost,called tech support. Per tech support need to replace ui control Replaced ui control,ran diagnostics all test passed."
Near Austin, TX 78717
Paul
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a microwave with the cavity light staying on. I found the inner door bowed and not completely closing the right interlock switch. I replaced the inner door and adjusted the outer door and hinges. The unit is working as designed. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KBBR206ESS01 "Arrived on site and inspected evaporator cover and found it is dripping from point where evaporator cover drains, inspected operator drain again and did not find any issues used a quarter inch line to ensure drain is clear at the rear of the cabinet. Added sealant around perimeter where pan enters cabinet. Reported issue to tech line there is currently no service pointers that address this issue. 7727304277"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
COOKTOP KITCHENAID W5CE3024XS00
Near Austin, TX 78732
David
Job Details: 03/05/2020
REFRIGERATOR LG LMX28987ST "Arrived on site to diagnose refrigerator that had a leak coming from underneath. Performed diagnostic and checked for leak. Found water running down the tubing that runs from the filter housing to the valve. There is a connector that was not sealing on the cracked tube.Ordered MJU62070602 tube.; ordrng 1 MJU62070602 (TUBING )"
Near Austin, TX 78737
Luis
Job Details: 03/05/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 "Arrived on site for no cool. Removed evaporator cover found oil in drain and on weld joints diagnosed leak at evaporator. Ordering a new evaporator,uv drier and service valve job will need 2HRS; ordrng 1 2HRS and 1 W10782196 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV), used 1 W10913906 (ACCESS VALVE) from stock"
Near Austin, TX 78729
David
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose dishwasher with no power. Performed diagnostic and found unit had no power going to control. Checked wiring and had no power at unit at all. Checked and found switch was flipped, cutting power. Flipped switch and unit powered right back on. Tested and all is working as designed. Call complete."
Near Round Rock, TX 78664
Al
Job Details: 03/05/2020
RANGE MAYTAG MGR6600FZ1 "Arrived to inspect gas range.Top burners work. Pressed Bake and unit clicks, then lights. Shuts off and may or may not heat to desired temperature. Clicks and never lights up again.Ordering control and research.Office to contact and reschedule with customer.Needs more work Module was defective.; ordrng 1 RESEARCH (UNIT TURNS ON, HEATS, BUT CLICKS AND DOESN’T LIGHT. AGAIN) and 1 W11323275 (CONTROL)"
Near Pflugerville, TX 78660
Wesley
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived onnsite and have ordered the correct sump and motor to repair pump. Unit pump is broken. ; ordrng 1 WPW10482480 (pump&motor)
Near New Braunfels, TX 78132
Richard
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator compressor noise. Installed new compressor and UI dryer used 4.5oz of Freon and refrigerator is cooling. Compressor noise did get a little better. Complete
Near Copperas Cove, TX 76522
Jonathan
Job Details: 03/05/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer that is not turning on or displaying. Inspected unit and work area. Customer had already disassembled the unit console and back panel. Plugged unit in and saw the control light blink on the control. Tested voltage going to UI and found 4.95V DC. Tested console for resistance and found it open.Replaced console and placed unit in service diagnostics. Found an F6 E3 (communication issue -ACU cannot hear UI). Ran unit through a calibration cycle and unit is working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS72EC0HV01
Near Hutto, TX 78634
Andy
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator ice melted together. Tested and inspected unit and found air leak issues. Ordering needed parts. Customer would like soonest appointment available. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10287601 (seal) and 1 WPW10353552 (separator)
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
COOKTOP WHIRLPOOL WCE77US6HS00 "Arrived to inspect blue plastic still on the front of the unit.Customer advised the builder and installers failed to remove the blue wrapping. Customer had cooked on unit, which heated the blue plastics to the stainless steel portion of the cooktop.I lifted the unit from the counter top and was able to remove all plastic and clean the unit.Job complete"
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived to install previously ordered part.Disassembled the unit and found the replacement door is defective. Office will order part needed for repair.Office will reschedule with customer.; O-emld tckt
Near Taylor, TX 76574
Andy
Job Details: 03/05/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Arrived on site for refrigerator with ice dispenser issues. Tested and inspected unit and found missing ice door center and seal missing.ordrng 1 241688501 (door center) and 1 241688701 (door seal)
Near Pflugerville, TX 78660
Paul
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for a refrigerator that is still making a loud noise. Ms stated the sound is a high pitched sound that starts and runs in 3 second spurts. I found the unit cooling properly. I did find some noise coming from the high side line out of the compressor. I installed a sound pad on the line and tested it. The customer is stating they can still hear the noise a little bit but I personally can’t hear it at all. David was riding with me and he could hear the noise the customer is stating they can hear. I tried to contact techline between calls but was not able to get thru in time to explain my findings. Need to contact techline in the morning.; O-emld tckt
Near Andice, TX 78628
Tyler B.
Job Details: 03/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived to inspect unit with heating issues. Tests and found unit operating as designed as tests good, found average at 354 in spec"
Near Austin, TX 78733
Leonardo
Job Details: 03/05/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for light flickering. Test unit and found bad control board. Test unit with techline. Ordering new control board W11179310 and W10801665 and W11292252 light assembly will need 2 hours office to reschedule. sr# 7727303186; ordrng 1 2HOURS (2 HOURS ) and 1 W10801665 (CONTROL BOARD ) and 1 W11179310 (CONTROL BOARD WITH POWER SUPPLY ) and 2 W11292252 (LIGHT ASSEMBLY )s
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to inspect microwave damper issues.Confirmed the unit damper flap opens and closes as designed.Customer advised he had to tape his exterior exhaust shut and still hears the wind blowing through the microwave.Called Whirlpool Tech line and spoke STEVE.Advised Steve of the issue and he agreed this is an INSTALL issue, notSR#7727301485Customer to contact builder to repair the issues.Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/05/2020
DISHWASHER GE GDF630PGM0WW "Arrived on site for dishwasher leaking . Found leak was on left side due to door not sealing properly .part look up incomplete will need parts research .
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher third rack broke on left side. Installed new track on the left side. Rack tested good. Dishwasher tested good. Complete
Near Georgetown, TX 78628
Al
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DWO Arrived to inspect washer leaking.Ran diagnostics test mode and got NO error codes.There was no water source for me to hook the washer up to to test for any leaks.Job complete
Near Austin, TX 78758
Paul
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for a refrigerator not cooling properly in either compartment. I found the FC at -1 degrees and the RC at 34 degrees. The unit is working as designed. I found out from maintenance that the unit is in apartment 243, not 535. I found the FC on the correct unit at 24 degrees. I checked pressures and the low side was in a 12 psi vacuum and the high side was at 95 psi. I found the Lokring fittings between the loop and the condenser and the loop and drain pan heater both leaking refrigerant. The line out of the bottom of the refrigerator to the condenser only had 1 inch between the bottom and the fitting not allowing enough room to cut it out and add a new Lokring fitting. I called techline and spoke with JK. JK stated it was ok to solder the line. I couldn’t get an SR number because JK stated their system was down. I was able to replace both Lokring fittings. I vacuumed the system and charged it with 5.3 oz’s of R134A. I tested the unit an
Near Waco, TX 76705
Jonathan
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer with unknown issues. Inspected unit and work area. Placed unit in service diagnostics in and found an F0 E5 (unbalanced load) error code. Tested unit in a manual high-speed spin, and low spin. Unit worked as designed. Tested unit in both slow and fast agitates and unit worked as designed. Tested suspension by pushing down the the agitator and unit is working as designed,. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 03/04/2020
DRYER MAYTAG DE212 "Arrived on site to diagnose dryer for not starting, upon inspection found the push to start button working but motor buzzing then rolls intermittently, multiple tries led to popped motor switches. Must order motor start switch and push to start, please send RJ due to 1959 model. Office to reschedule ; ordrng 1 303877 (MOTOR START HOUSING ) and 1 306533 (PUSH TO START )"
Near Austin, TX 78701
Leonardo
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Found damaged panel opened box for new pane and found panel damaged. Ordering new panel W11230181 office to reschedule ; ordrng 1 W11230181 (PANEL ) and 1 W11230181 (PANEL )