Arrived on site to test unit for unit not heating. Found d F7E1 error. Reset errors turned heating element on manually and unit heating g correctly job complete.

Arrived on site for unit making grinding noise.. Ran test cycle and confirm noise. Inspected underneath unit and found cam failed. Replace cam and actuator and tested unit. Unit is functioning properly job complete

"Dance out for a refrigerator that is tripping the breaker. Inspected unit and work area. Found the unit completely dead upon arrival. The customer advised that there soon as the unit is plugged in, it tripped the breaker. Checked all wiring for any grounded, wires or failed components. Cannot find any. I took off the ground wire off the power plug from the unit and plug the unit in. Found the unit working and operating as designed without tripping the breaker. I called Whirlpool tech line and spoke to Ed SR# 7738116047. Advised that the only two things that would cause the unit to do that would be the control or with the GFCI breaker. Advised that since the ground wire was removed from the backside of the cabinet that they could not be with the control as they would still trip the breaker and that as long as the unit is working right now, the issue is fine. Advised if issue comes back, the customer will need to update their refrigerator to a standard outlet. The unit is working as designed. Call complete."

Arrived on site for washer leaking water on casual cycle. Upon arrival confirmed failure and found water leaking from valve. Customer also stated they seen more water leaking but only when they had used the casual cycle. Replaced valve and reset unit. Tested unit in diagnostics and found no issues. Then ran a casual cycle and found pressure switch starting to fail and tub filling all the way up. Found no breaks or failure in pressure hose or tub. Found unit would get stuck in continuous flood mode while drain pump was at 20.2 ohms. Informed customer er not to use machine due to control failure . Ordering W11170317 control. Office to reschedule once availability of control is known. ; ordrng 1 W11170317 (Control)

Arrived onsite for a dishwasher that the panel will not respond correctly on. The customer stated the machine had stopped working and was displaying a code but after a few days it started working again. I found a stored F8E4 error code. I found no water leaks on the machine while running diagnostics. I went over detergent and rinse aid use with the customer and showed them how to adjust the rinse aid dosage on the control. At this time the machine is working as designed. Call complete.

"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer showed me the back right burner knob was broken and wouldnt turn the valve stem. I tested all burners and they are operating as designed. I was advised by the office that the knob is considered cosmetic and the customer would need to contact the manufacturer to replace. I advised my customer of this info. No gas leaks detected during service, job completed.; schdld next appmnt for 1/3 WED !"

"Arrived to inspect power loss. The customer advised the issue was intermittent, but has increased in frequency greatly, in the last few weeks. Service mode showed F6E4 stored and I cleared for service and testing. I found during service test mode operations, if the microwave door was opened, it would trigger, but not save, an F4E1. After triggered, the unit would not run any accessible tests. Further inspection revealed the lower spacers on each side of the frame had been removed, causing the unit to sit on the lower air guide (not designed or the units weight) and also the lower front vent. This was causing the machine to lean backwards and had damaged the microwave interlocks, creating odd errors. The lower metal trim for the vent area was missing as well. Office to order parts and schedule tech GCO. ; ordrng 2 W11598116 (Spacer Feet)s and 1 W11598135 (Lower Trim) and 1 W11033422 (Interlock Assy)"

"On arrival confirmed water damage to floor. Floor is buckled. Customer signed water waiver. Checked unit and found no internal leaking from filter housing or ice maker, no frost or defrost issues, checked under unit and had a lot of dust but no water marks or signs of damage. Water is not coming from the unit. Pictures attached from under the unit. Collected service call job complete unit working as designed."

Arrived on site for a washer that is leaving spots on the clothes. Upon arrival I replaced the control and tested the unit and found unit operating as designed

"Arrived on site to inspect unit for tripping breaker while oven is running. Upon closer inspection found bake element arched to wire near it, wrapped damaged wire in electrical tape to remove possibility of wire and element arching with exposed wire. Tested unit, unit is running as intended. Documented with safety SR#7738055655 Job complete."

"Arrived on site for ice in freezer. Found frost on food packages,checked door seal good checked brackets good,removed door added adhesive between liner and cabinet raised freezer door. ; used 1 W10841140 (Adhesive) from stock"

Arrived on site for range tripping the breaker. Verified 252 v with good neutral and ground. Max amp draw when in bake and all burners on was 35 amps. Called tech line. Sr#7738117281. Went through all checks. Referred to Service Pointer - W11525530. Gave customer phone numbers and checklist. No problems with oven found. Working as designed. Call complete. Called safety. 7738063664

Arrived on site for refrigerator not making any ice. Verified ice fan working. No error codes stored. Confirmed icemaker is not getting water. Confirmed water dispenser works. Removed top panel. Replaced water valve. Verified operation. Call complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has not cooled the refrigerator. Section well at one point, but they are having intermittent issues between that and the unit over freezing the refrigerator section. Did find several items up against the back wall and advise the customer against that due to issues with freezing items by restricting airflow. Found that fresh food section at 36?F and the freezer section at 0?F. Went ahead and replace the diffuser with thermistors and tested the unit. The unit began to work and operate as designed. Call complete."

On arrival found only received 1 hinge. Spoke to parts unable to locate. Reordering and rescheduled for 01/03. ; ordrng 1 W11642291 (Hinge)

Arrived on site to replace thermistor that was reading open on previous trip n

Arrived on site to inspect dishwasher not cycling. I found error code F4E3. I tested the pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for broken piece. Found the lower spray arm was broken. Replaced spray arm. Verified operation. Diagnostics completed with no errors. Call complete.

Arrived onsite for a MW that is rattling when in use. Upon arrival I tested the unit and found that the unit would rattle. But the mag sounded fine and the unit heated. Upon further inspection I found that the outer rap of the unit was loose I corrected this and tested the unit and found unit operating as designed.

Arrived on site to inspect OTR microwave not responding. I verified proper voltage at the outlet but found no lights or anything on. I tested the 20amp fuse and found it blown. I removed and replaced the fuse and tested. The unit now operates as designed.

"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found compressor was turning on and off intermittently then Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit made some abnormal rubbing noises and then the noise stopped. I disassembled the unit to find the drive belt had been rubbing on the tension pulley and the drum seal was overlapped. Using a tension pulley (WP691366) and belt (341241) from my van stock, I removed and replaced both and adjusted the rear drum seal and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

"WDP540HAMZ0 Arrived to inspect no operation. Service mode had codes 6-3 and 8-1 stored in memory. The unit filled, but thee was no circulation pump. Removed and replaced the sump assembly and tested. The unit regained full function and operated as designed. No leaks observed during service."

"Arrived on site for breaker tripping. Removed evaporator cover found no ice build up from a defective heater,found ice build up in harness connection to heater,removed ice in harness connection disconnected heater ran defrost cycle to issues,reconnected heater continued defrost cycle no issues heater energized and defrosting evaporator. Added sealer behind wire connections going into harness to prevent ice build up in connection and possibly causing voltage spike to trip breaker. Power cycled unit ran defrost cycle again no issues unit passed all other diagnostic test."

Arrived onsite for to install properly diagnosed part. Upon arrival I installed the new Lf burner and tested the unit and found that unit operating as designed. Job complete.

"Arrived on site to inspect range hood for speed 3 not working but lights and other speed are operational. Upon closer inspection found a loose wire in molex connection, reconnected wire, tested unit, unit is running as intended. Job complete."

Arrived on site to replace both boards and console. Replaced all parts test unit and unit test good job complete.

Arrived onsite for dryer not drying correctly. On install the dryer got up to 255?. Talked with customer and she says that it will go into cool down mode with the clothes still wet. She will turn the dryer back on to dry them. I informed the customer to use timed dry to see if it completes the cycle with the clothes being dried when time is up. Customer has made favorites to use and it has not helped with the issue. We go back out with a moisture sensor.

"Arrived on site to replace dented front panel. Replaced front panel. Used existing hinges, door, and hardware. Job complete"

Arrived onsite for a dishwasher with a broken handle. I found one of the set screws stripped not allowing the handle to get tight. I changed the handle. Call complete.

"Arrived on site to inspect unit for FC lights not being operational. Upon closer inspection found light had burnt out, replaced damaged light. Tested unit, unit is running as intended. Job complete."

"Arrived onsite for a dryer that will not start when the start button is pushed. Upon arrival I found that the unit would not operate when the buttons was pushed, I gained access to the control and unplug all the connectors and plugged the back in and tested the unit and found that unit operating as designed. I asked the customers to monitor the unit."

"WRT519SZDB09 Arrived to inspect gasket issue. I found the RC gasket had pulled out of place and due to it not staying when pressed back, I replaced after heat treating the replacement. The FC gasket was able to be pressed back in place and the doors sealed as designed, after completion of repair. No water connections to unit."

"Arrived on site for a washing machine. That is not finishing cycles. Inspected unit and work area. Around the unit three diagnostics and found an F6 E3 (ACU cannot hear MCU), F7 EA (motor phase lost), F7 E3 (basket engaged during the wash), and F7 E8 (toro drive module over temperature) error codes. I just the unit in manual diagnostics attempting to agitate or spin and found the unit buzzing, but would not agitate or spin. Checked underneath and found the slider, completely intact and no evidence of any rubbing going on underneath. Check the motor for resistance and found the motor had proper resistance. Spun the basket by hand, and found no abnormality. Checked resistance through the shifter and the motor from the control and found proper resistance. Per the text you the unit advised to replace the control. Replaced the control and test of the unit. The unit began to work and operate as designed. Call complete."

"WRS321SDHZ08 Arrived to inspect cooling issue. I found the unit as cooling, but it had fully frozen the evaporator. In service test mode, the defrost system worked as expected, but the defrost thermistor showed an open load. I steamed out the frost/ice and found the thermistor read correctly and after reseating the plug,the issue was resolved and the control then showed the thermistor in circuit. I found the connector for the defrost heater had separated due to excessive ice,but was still making contact, but was damaged. The heater sent out and shown in the BOM is of a different type that does not have the connector. I will confer with tech support and determine the issue with the different wiring. No leaks observed during service. ; O-emld tckt"

Arrived on site to test unit for film let behind. Found film all over unit. Advised customer to clean unit with white vinegar and we will reschedule to replace sump and motor. Office to reschedule

On site for a washing machine that is making a screeching sound during the spin portion of the cycle. Inspected unit and work area. The customer advised the noise is intermittent as it will happen on several cycles and then not happen for several cycles. She said there is no rhyme or reason as to why or when it happens. Checked underneath and found slight rub marks on the slider. Went ahead and replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to replace previously diagnosed sump, tub and heater. Replaced parts, tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site for refrigerator needing previously diagnosed valve. Upon arrival reconfirmed issue and installed part. Found ice maker and dispenser working as designed with no leaks and sound no longer present. Call complete

On arrival verified complaint of not dispensing fab softener. On first visual check found cracked drawer breaking the siphon. Replaced and ran quick cycle. Still not dispensing found cold valve not activating both valves. Replaced cold valve and ran quick cyle. Unit now dispensing fab softener. Job complete no leaks detected during service. Operational test good.

"Arrived on site to install previously diagnosed and ordered part. Due to the MW inner door panel being warped, I removed and replaced the door panel and tested operations and the unit is operating as designed. Job completed."

Arrived onsite and found that the home was not occupied I tried the front door and the back door and found that they were locked I contacted the office and the office contacted the customer and left and VM and I waited 10mins and still no one showed and I left a door hanger and moved on office to reschedule ; O-emld tckt

"WRS588FIHW00 Arrived to inspect stuck filter. I found the filter had lodged in place and the door had popped out of place. I was able to remove the filter and upon inspection, found the door in serviceable condition and reinstalled. The ice maker had stopped production and upon inspection, I found it had fractured and popped out of place. I removed and replaced the ice maker and the unit regained all normal functions. No leaks observed during service."

"Arrived on site to inspect unit for water spout not dispensing water. Upon closer inspection found reservoir to be frozen, was able to loosen ice and get water to travel to spout freely. Raised temperature in RC cavity, and advised customer if issue persists to raise it the highest temperature cooling setting available if reservoir freezes over again, also informed customer unit is designed to opened up periodically throughout the day and not meeting that standard can cause issues. Added Permagum to reservoir area to help mitigate how much cold air is settling at the reservoir. Job complete."

"Arrived on site to test unit for water leak, customer stated that she was running a clean washer cycle with no afresh tablet and the washer started to leak. Tested unit, found no error codes, filled the tub half way with water, inspected unit for any water leaks and couldnt find any, inspected vent and found some suds residue that could be responsible for water leak, advised customer to monitor and if it returns call us back, unit is running as designed, no leaks detected job complete"

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

WFE535S0LS0 Arrived to install previous diagnosed and ordered part. I removed and replaced the failed burner and tested. The unit resumed normal operation.

Arrived on site for ice machine leaking. Removed front and back panel. Found unit is leaking from drain pump tube. Found clamp was not properly secured. Secured all hose clamps. Verified operation. No leaks. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly failure, vent failure and main control failure, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for broken door, tested unit and found plastic film peeling from inside door glass, due to the damaged door glass replaced microwave door, tested unit, unit is now running as designed, job complete."

Arrived on site to inspect top load washer clicking noise. I ran the unit in spin and could hear the clicking noise coming from the bottom. I removed and replaced the slider and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced cutoffs from truck stock and tested unit is now heating ran vent test and it failed, noticed that customer has a secondary lint trap installed and it has a 2 inch layer of lint preventing proper air flow, customer was not aware that secondary lint trap needs to be cleaned out, cleaned out and tested, unit is now running as designed, job complete"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness per tech line, tested unit, unit Is running as intended. Job complete."

"Arrived onsite for unit making vibrating noise during use. Upon arrival ran unit after about 5-10 minutes could hear noise. Maneuvered unit for inspection noise stopped. Ran unit empty and with clothes and did not make noise again. Put unit back in place and ran again. Noise started again for approximately 1-2 minutes then went away during a 30 minute cycle. Called tech line due to intermittent issues. Spoke to Nate SR#7738122611. Tech stated a very intermittent noise will be difficult to address, more so, if it not inhibiting the functionality of the unit it may be seen as a cosmetic issue. Only recommendation was if symptoms persist it possible to try Dryer Foam tape wp3191239. Between the cabinet to reduce vibrations. Customer will monitor"

Arrived onsite for previously diagnosed parts. Installed the auger motor and tested the unit and still didnt work. Installed the controller and the ice dispenser started to work. The control board was not sending the correct voltage to the auger motor. The refrigerator is operating as designed and no water leaks detected during service.

"Arrived on site. Installed new door and screws found damaged protective film,removed film found damaged stainless steel ordering another door. ; ordrng 1 W11436604 (Rh door)"

"Arrived on site to replace, failed switch harness. Replaced harness and tested. As soon as the left front knob was turned, the module on the spark harness failed. Re-ordering switch harness, but also ordering electrode and spark module due to circuit causing short. Office to reschedule. ; ordrng 1 W10674921 (Left front) and 1 W11661579 (Switch harness) and 1 W10628302 (Left front electrode) and 1 WPW10475150 (Spark module)"

Arrived on site to test unit for unit not igniting. Test unit and installed new burner caps. Turned all burners on and all burners igniting correctly. Job complete.

"Arrived on site for multiple issues. Food freezing in fresh food section,frost build up in freezer and light not always coming on. Diagnosed unit will need a new damper control and sealer added to liner gaps around damper housing,both slides will need to be replaced,temp harness will need to be replaced and light switch will also added adhesive to gaps between liner and cabinet. ; ordrng 1 W11708428 (Harness) and 1 W11396033 (Switch light) and 2 W11658403 (Slides)s and 1 WP482338 (Adhesive white) and 1 WPW10594329 (Damper control) and 1 212643 (Sealer gum)"

Arrived on site for softener not dispensing . Found debris clogging cold water valve . Replaced valve . Ran diagnostics no error codes and unit is functioning normally. No water leaks detected at time of service. Job complete

"Arrived on site to inspect wall oven door damage. Upon further inspection, I found the upper oven door glass broken. I removed and replaced the outer door glass and placed the door back on the unit to find the door handle is damaged as well. I attempted to adjust the handle but was unsuccessful. I am ordering the handle and scheduled return service for 01/04/24. ; ordrng 1 W11518518 (Upper door handle)"

Arrived on site diagnosed a defective bin thermistor replaced bin thermistor ran diagnostics all test passed. ; used 1 WPW10511923 (Thermistor) from stock

Arrived onsite for a microwave to replace the previous diagnosed parts. The customer stated the microwave would not heat at all. I confirmed this and replaced the high voltage transformer. I tested the microwave and found it heating properly now. Call complete.

Arrived on site for refrigerator not making ice. Customer said it started working at night. Confirmed water valve is good. Icemaker cycling at this time. Replaced icemaker as precaution. Cycled and filled. Call complete.

Arrived on site for washer making a screeching noise during final spin. Upon arrival customer provided video of sound and I was able to trace issue down to belt and cam rubbing. Found no oil leaks and replaced cam and belt. Tested unit with 5 towels and found noise no longer present and no leaks. Call complete

"Arrived on site for door not shutting properly , found hing had come out of placement on left side . Repositioned door back into receivers . Also one of the burner knobs is broken . Ordering knob . No other issues at this time . Call to set return . ; ordrng 1 W10836470 (Knob)"

Arrived onsite for previously diagnosed parts. Installed the new control board into the unit. I checked to see if there was ice in the IM and there was no ice or water. Called WP talked with Bruce and found that there is no test for the IM on this unit. You have to check for voltage at the IM to see if it is working. I checked the IM again and there was water in tray now. Told customer to call if there was no ice tomorrow.

Arrived on site for refrigerator not making ice. Replaced water valve. Verified operation. Call complete.

"Arrived on site to test unit for water leak, customer has showed couple images of leaking water from ice maker, tested unit found ice cubes are harvesting as full molds, ice maker is overfilling causing water to leak, ice maker water fill logic is malfunctioning, will need to replace dual valve, UI and ice maker as precautionary, ordered parts rescheduled for 1/4; ordrng 1 W11387387 (UI) and 1 W11658802 (Ice maker)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the door handle and toeplate inside the unit and it not fully installed. The customer advised that when the installer got the water line and drain hose connected and the unit plugged in, it began to show an error code. Customer plugged the unit in and I attempted to place it in diagnostics but before I could finish the key sequence, the error code F8E4-float switch open appeared. I attempted several times to clear the code but it failed. I tested the float switch and could not hear it making the clicking noise when its engaged. I removed and replaced the float switch and attempted to place the unit in diagnostics and this time it responded. I cleared the code and tested the unit and it is operating as designed. The customer advised they would call the installer to come and finish installing the unit. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, slider and clutch and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for dead washer . Found unit not powering up and lid locked . Found drain pump had failed and shorted control out . Replaced drain pump and control . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for unit not operating with lid locked. Upon arrival,ran diagnostics and got F5-E3 lid will not lock or unlock. Removed console to test control and latch. Am getting 120 at control. Am getting correct voltage from control to latch. Need to replace latch. Replaced latch and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for incomplete cycles, customer stated that on most cycles washer does not fill with water and starts agitating. Tested unit found all components activating and running properly. Explained to customer how every cycle is programmed, explained how the extra power button works, advised customer to read through owners manual on how to properly use unit, if customer has any other concerns advised to call customer service, at this time no leaks detected job complete"

"Arrived on site for not making ice. Upon arrival, customer states that after replacing filter a few days ago ,unit has made a completely filled container. Customer needs assistance resetting filter replacement light. Instructed customer on how to reset light. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for unit giving F8E0 error code. Blower not getting to speed. Replaced blower and couldnt test the unit due to the junction box getting melted by the ovens heat. Advised customer to get the junction box fix. Took picture of the issue. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the timer and knob and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. I replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for microwave not heating, upon arrival confirmed failure. Found magnetron had failed. Replaced mag, cap, and diode. Tested unit and found noise gone and it heating as designed. Call complete"

"Arrived on site to replace evap motor with sealer diagnosed on previous trip. Replaced damaged evap motor, Tested unit, unit is running as intended. Job complete."

Arrived on site to inspect refrigerator. The items in the RC are freezing. I found the center mullion towards the bottom not flat and overlapped causing the doors not to seal properly. I called Whirlpool techline and spoke with Chris 7738104382. I documented my findings and sent photos. Chris will submit the file for review and the customer will be contacted with a resolution. No leaks observed during service.

Maintenance was unable to contact the tenant. I was unable to service the unit at this time due to dogs being loose inside. Office to contact customer to schedule service when the tenant is available. ; O-emld tckt

Arrived on site to inspect gas range. The customer informed me while baking she smells a gas smell. The gas was not shut off and upon arrival I smelled no gas. I tested the cooktop and found everything working properly. I ran a bake cycle to 350 and verified the burner igniting properly. I watched the bake burner ignite multiple times with no issues. I bubble tested all gas connections and found no leaks. I instructed the customer that when the bake burner ignites not all gas ignites and some will escape the oven. This is normal. The unit is operating as designed at this time. No gas leaks detected during service. I called Whirlpool Safety and spoke with Eric I documented my findings 7738051298.

Arrived on site to inspect dryer not heating. I verified the issue. I tested voltage at the outlet. I found 120 on L1 and L2 but I did not find 240VAC across them. I reset the breaker and still did not find 240. I tested all fuses and thermostats and found good readings. The heating element is good as well. After further testing I found the power cord that plugs into the wall is loose in the wall receptacle. After wiggling the plug it now heats properly. I instructed the customer to get the outlet replaced to resolve the issue.

"Arrived on site to test unit for not draining, tested unit found drain pump not engaging, inspected drain pump and found looses connection, secured connection, tested unit, unit is now running as designed, job complete."

Arrived onsite for spray arm not functioning. Upon arrival inspected unit. Ran diagnostics and found stored error 4/3 wash motor failure. Ran test and confirmed motor failure. Ordering motor. Office to reschedule ; O-emld tckt

"Arrived on site to test unit for oven not heating, tested unit and found bake igniter not sparking, replaced igniter and tested, unit is now running as designed, job complete."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it began to make a thumping noise. I removed the the top panel, which is damaged on both sides (photos), and found the belt loose. I disassembled the unit to find the motor pulley was broken (photo) and the belt is badly frayed. I removed and replaced the drive motor and belt (from repair kit) and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed"

Arrived on site for not making ice and ice bucket has sheet of ice . Ran harvest and found water pouring down from icemaker into bucket . Found small chunk of ice blocking shoot in IM cup. Removed ice maker . Cleaned up fill tube and straighten out . Waited and didnt detect any dripping . Replaced IM and re ran harvest . No leaking detected . Charged 162.36 collected 178.60 AUTHO M4Y4JF. If it happens again recommend changing triple valve . Job complete

Put on site for a dishwasher that is not recirculating the water. Inspected unit and work area. I did confirm an F4 E3 (wash motor failure) error code. I ran the unit through an auto test and confirmed the wash motor would not run. I replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site with new control. Removed from wall. Replaced control that was sparking, verified operation. Call complete."

"Arrived on site for unit giving error code F8E4. Inspected unit and found traces of water in the drip tray, causing the float switch to rise. Ran test and found suds building inside of tub without the addition of any detergent. No signs of leaking present. Found that the customer has a home water softener system and will need to decrease the amount of detergent being used. Too much detergent and the accumulation of detergent is causing an oversuds condition. Instructed customer on proper use. Job complete"

"Arrived on site to inspect cooktop middle burner not working. Upon further inspection, I tested all of the burners and found all but the middle burner are operating as designed. I found the middle burner will lose its flame when switching from medium to simmer flames. Using a valve from my van stock (W11246817), I removed and replaced the middle burner valve and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for microwave not heating and burning smell occuring. Upon arrival confirmed issue and found the diode burnt and cap had failed. Reported findings to safet6 team sr#7738053214. Replaced cap and diode and tested unit found microwave heating as designed without failure, call complete"

Arrived on site to inspect unit for catching on fire in cavity and to document with safety. Found broil element shorted causing fire. Cleaned white residue off cabinet and no signs of damage to cabinet. Found no excessive grease or any build up on element or surrounding cabinet to cause issue. Documented findings with safety and was advised to use autho W19U490WPL1 to cover any and all repairs. Replaced top oven broil element and tested both ovens to 350 with no issues. Job complete. SR#7738028761

Arrived onsite for a cooktop to replace the previous diagnosed parts recommended by techline. I replaced the orifice holder and the burner caps. I tested the center burner and it improved it a lot but if the gas is set in just the right position which is just a little higher than simmer it will make the puff sound occasionally. The customer is happy with the way it is performing now and agrees its a lot better than before. Call complete.

"Arrived on site to inspect unit for grinding noise. Upon closer inspection found damaged actuator, gear case, belt and cam. Will need to order actuator and return. Office to reschedule. ; ordrng 1 W11481722 (Actuator)"

"Arrived on site to replace tub diagnosed in previous trip. Replaced tub without punched through holes with correct tub. Also replaced cam and belt as a precautionary. Tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect washer dispenser holding water. Upon further inspection , the customer advised the fabric softener dispenser is holding water. Raised the lid to inspect and found a small amount of water in the dispenser reservoir and also found some old softener as well. I raised the top panel to gain access to the dispenser and found the port where the water flows out into the basket had old softener debris inside (photo). Using a Qtip, I attempted to clear the debris but was unable to get all of it out. Also found the Load & Go dispenser is leaking detergent. When I went to pull the unit out further p, I found a small amount of water on the floor at the front left corner. I found that when the softener dispenser is dispensing into the basket, its spraying out and running down the inside of the side panels and onto the floor due to the build up of softener in the dispenser. I advised the customer of my findings and they advised they have a water softener system. I am ordering the faucet switch assembly and UI fascia and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/01/24 (KC). I will return with prescreened parts. No water leaks observed at the end of service and I made recommendations for use and care, as well as, detergent and softener use.; ordrng 1 W11569112 (Faucet switch assembly) and 1 W11478525 (UI fascia) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"