"Arrived on site for washer making aloud nois but not allowing any contorl functions to operate. On arrival confirmed issue and found unit stuck in drain loop. On further inspection I found pump at 21.4ohms and control relay had failed and was allowing power to drain even with harness and pressure hose unplugged. Ordering W10919003 pump, W11608056 control and rescheduled customer for 12/11/24 to complete repairs. ; ordrng 1 W10919003 (Pump) and 1 W11608056 (Control)"

"Arrived on site for washer not completing cycles. On arrival confirmed issue and found f7e5&e6 in diagnostics. Found actuator and capacitor broken as well as cam and hub stripped and worn down, replaced W11227944 capacitor truck stock, W10528947 hub truck stock, w11212745 actuator, w10721967 cam. Reassembled and tested washer. Found no leaks and unit works as designed. Call complete ; ordrng 1 W11227944 (Capacitor truck stock) and 1 W10528947 (Hub truck stock)"

"Arrived on site to test unit for not heating and spray arm not moving. Upon running diagnostic cycle with a clear door, found the manifold is not sealing to the feed tube properly causing a loss of pressure to the top spray arm. Heater is also not engaging and the stop clips on the rails have failed. Will need to replace heater, manifold, and stop clips on return visit. Ordering parts required, no parts installed, rescheduled for 12/10.; ordrng 1 WPW10340683 (Manifold) and 2 WPW10082861 (Stop clip)s"

"Arrived on site to test unit for long preheat cycles. Upon arrival maintenance stated unit takes almost an hour to preheat to 350?. Removed back panel, found bake element pulling 5 amps and broil element pulling 7 amps. Checked voltage, L1-N reading 240V, L2-N reading 120V, L1-L2 reading 120V. Issue is electrical. Maintenance removed outlet and found it not wired correctly. Maintenance wired the outlet correctly. Tested unit, unit is now receiving proper voltage and is heating properly. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for not keeping temp. Upon arrival customer stated they were cooking food but after awhile when checking on it, oven was cool. Tested unit by running a bake cycle at 350?, unit ignited properly and reach 350?, when temp dropped unit reignited and began to cycle. When cycling the temps would drop too low. Could not mimic issue but as precautionary replaced oven sensor (WPW10181986), DSI board (WPW10331686) and control (WPW10424330). Advised customer to run a cycle and monitor. Unit is running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for noise. Verified issue is the same as the previous visits. Disassembled unit and added sound pads (W11113654) X6 under the motor mount and exhaust tube. Replaced roller bearings, pulley wheel and belt using the repair kit (4392067). Reassembled unit and tested unit, noise has been eliminated. Advised customer to monitor. If issue returns recommend returning with a motor mount. Unit is now running as designed, job complete."

"Arrived on site to test unit for H20 error. Upon arrival customer stated he had the installers double check installation but error is still appearing. Tested unit, confirmed unit is not getting any water, valve is open. Removed unit from cavity and found water line has been kinked preventing fill. Removed kink and reinstalled while pulling slack under the sink, tested unit, unit is now filling and all components are properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced door (W11654535) and applied power, screen did not illuminate and touch buttons did not react to inputs. Receiving 12.7VDC. Door is defective. Will need to order a new door. No parts installed, office to reschedule.; ordrng 1 W11654535 (DOOR WHITE)"

"Arrived on site to replace previously diagnosed parts. Replaced tub (W11409866) and sump assembly (W11416362). Tested unit by running a diagnostic cycle, inspected all possible leak points, no leaks detected. All components are properly engaging, unit is now running as designed, job complete."

On arrival verified complaint of tripping breaker. Replaced main control due to burn smell and reran cycle. Unit still tripped breaker. Replaced bake element and reran cycle. Unit no longer trips breaker. Cooked off unit at 500 for 30 minutes. Job complete installed w11545804 and w11649137 cntrl.

On arrival verified complaint of needing clip for harness. Installed clip and ran diag. Unit is now functioning correctly job complete installed w11755726

"Arrived on site for breaker tripping when oven is used . Replaced control and both elements W11182108, W11696067, W10856603. Followed wp and sevice management service pointers on burn off . Broil is pulling 14 amps , bake @ 10 amps . Called tech line reported work done and findings sr 7740469779 safety 7740020083. Only recommendation is tripping occurs again to replace breaker . Job complete"

Arrived on site for oven not lighting . Found igniter cracked . Replaced igniter W11176454. Ran preheat cycle . Unit is igniting and heating properly . No gas leaks detected at time of service . Customer didnt want to sign ticket . Job complete

Arrived on site for frost building up in freeze . Found fz door not closing properly . Sometime door is open 1/2-1/4 gap . Ordering both rails set return 12/11 . No water leaks detected at time of service. ; ordrng 2 W11658402 (Rail fz slides)s and 1 12002497 (Gear) and 1 WPW10284684 (Adapter) and 1 WPW10284685 (Adapter)

Arrived on site for motor continuing to run . Found drain pump is running in flood mode . Did 5 second start reset . Drain pup came back on . Ran diagnostics got pressure sensor error . Hose is free of any kinks or punctures. Replaced control W11603810. Ran calibration and test wash all checking normal. No water leaks detected at time of service. Called safety reported finding and repairs ( same reference number ) Job complete.

WDT970SAHZ0 Arrived on site for a dishwasher not washing correctly. On arrival found despenser was broken and that's the only issue. Ordering part#w10861000 rescheduled for12/11/2024 Not returning parts back not needed.; ordrng 1 W10861000 (Despenser)

MER5875QAB Arrived on site for a range with door issues. On arrival verified door was taped checked hinges right side was bad also the hinge receiver was stripped will be needed to be replaced ordering part#WP74010551 office to reschedule for client returning part will be needed. ; ordrng 2 WP74010551 (Hinge receiver)s

WMH2175XVT2 Arrived on site for a otr microwave not turning plate. On arrival verified issues replaced part#wpw10466420 tested product works as it's designed.

WED6400SW1 Arrived on site for a dryer not starting. On arrival verified product had power but not turning over. Further inspection found failed thermal fuse. Replaced part#wp3392519 tested product works as it's designed.

WTW8500DC5 Arrived on site for a washer not draining. On arrival found drain pump working as it's designed. Client said fabric softener despenser not despenseing tested failed water valve ordering part #w11165546 . Also bad gearcase will be needed to be replaced reschedule client for 12/11/2024. Returning parts will be needed. ; ordrng 1 W11165546 (Water valve)

WDP540HAMZ4 Arrived on site for a dishwasher not washing. On arrival ran a diagnostic found motor not working part#w11613479. Installed part tested product works as it's designed no water leaks visible from watersupply. No previous water leaks or damage.

WED4720RW0 Arrived on site for a dryer pausing. On arrival ran diagnostics no error codes. Found the ventilation to home needed Tobe addressed. Instructed client to get cleaned as soon as she can . No parts used product works as it's designed.

Arrived onsite for washer not having the baffle in place anymore. Found tub missing all 3 baffles. Replaced baffles. Verified operation. Call complete.

"Arrived on site for refrigerator not making any ice. Found e5 error. Checked and Icemaker making loud noise. Tested water and ice maker did not fill. Removed top panel. Replaced icemaker, valve and fill tube heater. Verified operarion. Call complete."

"Arrived on site for washer not turning on, verified 126 volts coming into main board. Board making strange noise. Flashing green light. Replaced main control. Unit still does not power on. Replaced control panel. Unit will still not power on. Dc light now solid. Found 2 harness were connected wrong. Corrected and still not working dc light now blinking again. Drain pump 20th a, recirculating pump 44 ohms. Reordering console and control. Reset for ties am. ; schdld next appmnt for 12/10 TUE AM"

"Arrived on site for vibration during spin, no error codes. Diagnostics passed called tech line. Advised to lock legs to base and advise of loading options. Call complete. Sr#7740469958"

Arrived onsite for unit leaking after last repair. Customer had video of a puddle of suds on the left rear corner coming down from the upper left rear corner. Ran test and found unit is having an oversuds condition and suds are coming out of vent tube. This happened after running a clean wash cycle. Instructed customer on how to flush system and get rid of the suds. Also found customer was using too mush detergent. Instructed customer on reducing amount of detergent. Customer will monitor

"Arrived onsite for unit needing compressor replacement. Replaced compressor, drier and access valve. Pulled vacuum but was consistently loosing pressure. Could not find source. Will need to return and pressurized system with nitrogen. May need to contact techline if source cannot be found. Office to reschedule. 2 hr sealed system. ; ordrng 1 Nitrogen (Nitrogen) and 1 2hr (2 hr)"

"Arrived onsite for unit not draining . Ran diagnostics and found F8e2, fae1, fae2 and f9E1 Cleared codes and tested. Found unit retaining water. Inspected drain line and found blockage where drain hose goes into disposal. Removed and tested. Unit is now draining properly. Job complete"

Arrived onsite for unit still making noise. Found customer complaint is from damper motor again. Notified customer that component is motorized and will make some noise. If unit is not functioning then that component can be replaced. As of now unit is functioning properly. Job complete

Arrived onsite for unit not filling or starting a cycle. Inspected and found F9E1 error on display. Tried running a cycle but would not. Inspected underneath unit and found broken wire harness took a pic. Ordering lower harness and extra clip per service pointer w11750573. Ret to return Dec10th. ; ordrng 1 W11643701 (Lower harness) and 1 W11284522 (Clip)

"Arrived on site for no ice. Ran diagnostics optics passed,ran fan test passed,E2 error code,replaced defective icemaker,power cycled unit ran harvest test passed,ran fill test passed. Used w11658802"

"Arrived on site for noise complaint. Ran diagnostics,fan powered on no odd noise,ran compressor no odd noise,removed compressor cover adjusted tubing,power cycled unit no odd noise while compressor running."

"Arrived on site for noise complaint. Customer played recording loud vibration noise,adjusted front compressor brackets,removed compressor cover adjusted condenser coils to prevent vibration and rubbing."

"Arrived on site for a defective compressor,also found a defective freezer light switch,replaced switch,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked switch operation good freezer light working. Used W11384469,w11580057,w11506635,; used 1 W11384469 (Switch) from stock"

"Arrived on site to inspect dryer not starting. Upon further inspection, I found the unit plugged in and the interior light turning on when the door is opened. I removed the terminal block cover and found the neutral wired to the ground (photo). I corrected the wiring (photo) and tested voltage and got 243V. I removed the back panel to gain access to the heater, cutoffs, fuse and thermostat. I tested all components and found the thermal fuse was open. I removed,and replaced the fuse and retested the unit and it is operating as designed. No lint observed during service, job completed. WP3392519"

"Arrived on site to inspect dishwasher randomly making a beeping noise. Upon further inspection, the customer advised that the unit will randomly begin to make a beeping sound when not in use and the Sanitize indicator and Hi-temp Wash indicator will be lit up. They advised that they noticed that the Wash, drying, and clean indicators will be lit up but faint. Customer stated that when the unit begins to beep, they unplug it. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I found suds in the tub after the first testing. I gained access to the interior of the door by removing the outer door panel and retested and found the dispenser is dispensing rinse aid during diagnostics. Also, I found where moisture has been building up at the top left corner near the vent/fan and the fan and vent appear to be operating as designed. I advised the customer of my findings and results of testings. I am ordering the dispenser and scheduled return service for 12/12/24. No water leaks observed during service. RETURNING TECH TO REPLACE THE DISPENSER, CONTROL PANEL, MAIN CONTROL & VENT. No parts installed today.; ordrng 1 W11412300 (Dispenser)"

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I checked the settings the customer has been using and what the unit has been doing and the customer described how the unit will show 1 minute on the timer and the drum is rocking back and forth. I advised the customer that the unit was attempting to go into spin cycle, but due to the load being off balance, it was unable to get the load balanced and spin. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range cooktop burner issues. Upon further inspection, the customer advised that the front right burner was making a clicking noise and the middle burner flame is not complete. I tested the unit and found the oven is operating as designed. I tested the cooktop burners and found the burners operating as designed. I disassembled the middle burner to find some grease under the burner cap and in the gas routing ports on the burner head. I cleaned the cap and head and reassembled and tested and it continues to operate as designed. I advised the customer of the debris under the cap and demonstrated how to disassemble, clean and reassemble. I retested the front right burner and on the low flame setting, I could hear a clicking noise which was not the ignitor. I found the orifice holder dirty as well. Once I turned the burner off, I could still hear the clicking noise. I removed the burner head/cap and found the noise is coming from the cap. I found the cap is comprised of two parts compressed together and the noise is the movement of the two parts when heated. I advised the customer that the noise theyre hearing is normal due to the manufacturing of the cap and demonstrated what is happening. The unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the tenant had moved the refrigerator to the garage and it was unplugged and had been defrosted (photos) and there was water in the bottom of the FC section (photo). I cleared the water form the fc section and due to the defrost thermistor failing, I gained access to the thermistor and removed and replaced the thermistor and tested the unit in diagnostics. I found the thermistor is registering and showing good ohms values. Also tested the defrost heater and it is getting voltage and is heating up as shown in the photo in SDQuickpic. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left plugged in to allow to cool. No one available to sign for receipt/owner opened garage door from their phone. WPW10384183."

"Arrived on site for stopped making ice. Upon arrival test, tenant states that ever since maintenance department pressed reset button that unit has been operating correctly and is canceling service at door. Job complete"

"Arrived on site for not making ice. Upon arrival test, inspected unit. Container is empty. Found ice in mold. Pressed reset button and harvested correctly and then call for water correctly. Unit is operating as designed. No leaks present. Job complete. No parts used. Job complete"

"Arrived on site for not operating with F1-E1 code. Upon arrival test, ran diagnostics and get F1-E1 ACU fault. Power cycled unit and test unit by running a normal cycle but error code appears and does not allow operation. Need to replace control. Replaced control W11549931. Test unit and unit is operating as designed. No leaks present. Job complete"

Arrived on site to install previously ordered parts. Replaced lid W11627419 and both bearings W11638180 and W11638181. Door is now operating as designed. Job complete

"Arrived on site for SAFTEY tripping breaker. Upon arrival, maintenance department canceled service due to unit already repaired. No parts installed. Job complete"

"Arrived on site for oven not operating. Upon arrival test, customer states that oven operates correctly that its the rear left cook top burner that is not igniting. Customer states that that burner has never operated. Test unit and confirmed oven and all other cooktop burners operate correctly. Pulled unit from cabinet to inspect harness and spark module. Found floor damage. Showed customer and took picture. Harness connection is good. Need to order igniter and spark module. Office to reschedule ; ordrng 1 W11688146 (Left rear igniter) and 1 W11590249 (Spark module)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I added the foam gaskets around the top of the freezer door and tested the unit. I found the networking and operating as designed. Call complete. W11159742.

"Arrived on site for a freezer that is not cooling. Inspected unit and work area. The customer advised the unit was working one day and then the lights went out and nothing has been working sense. I opened the freezer door and found no power inside of the freezer itself. I gained access to the plug and found proper voltage and polarity. I went ahead and checked in the back to make sure that all connections were connected. I went ahead and replaced the control and tested the unit. I still found the control not illuminate. I check voltage from the plug to the connector on the bottom side near the compressor and found no voltage, indicating an issue with the lower harness. Ordering a Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11648068 (Plug harness)"

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the unit does not have a broken agitator, but that the tub seems to be broken because it seems to be bouncing all over the place. I tested the suspension and found the suspension was good. I ran the unit through a diagnostic check and found all components working an operating as designed. I ask the customer what she meant and she advised that she is used to having a washer where the tub does not move. I did explain to the customer that this is a suspension based model and that the tub is hanging freely between the sides of the machine. I did advise if this is normal operation, and that if she is having off-balance loads, it would be uneven weight within the basket. I went over loading procedures, and the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a dryer that is making squealing. Noise is during operation. Inspected unit and work area. I did confirm the customer complaint upon starting the unit. They disassembled the unit and found the rollers were fine, but the idler pulley was not. I found the idler pulley, making a squealing noise every time it rotated on the shaft. I replaced the idler pulley and tested the unit. I found the unit working and operating as designed. Call complete. Wp6-370034."

Arrived on site for a range that has an element that will not work. Inspected unit and work area. The customer advised that the unit front right burner would not turn off no matter which direction he was twisting the knob. I tested the unit and confirmed the customer complaint. I replaced the infinite switch and tested the unit again. I found the unit working and operating as designed. Call complete. WP3149400.

"MED5630HW2 Arrived on site for unit not drying properly. Upon arrival, proceeded to check temperature with thermocouple with exhaust vent plugged in and temperature averages at 250F. Removed vent and averaged 187F. Continued to check duct into house and found wet lint. Advised customer to call duct cleaner and clean ducts since hot air is not venting out properly and all the heat steaming air is being trapped in the dryer. Customer agreed. Unit is functioning as designed. No parts needed"

"JED3430GB01 Arrived on site for blower not working. Upon arrival, customer stated all 3 speeds will push the same. Confirmed the issued. Proceeded to replace blower switch however, will require 2nd man to lift unit to slide 2x4 on the base. The skirt of the cooktop is too far out, causing a potential break of the cooktop. Customer agreed to reschedule Dec 10th. Customer request AM appointment. ; schdld next appmnt for 12/10 TUE AM"

"NED4655EW1 Arrived on site for unit not spinning. Upon arrival, found belt ripped. Proceeded to replace 4392065 repair kit. Tested unit and now unit is functioning as designed."

"WED5010LW1 Arrived on site for unit making rattling noise. Upon arrival, found screw right underneath unit near the vent. Removed screw and continued to inspect rear duct and heater element and found few screws that were not tight from manufacture. Re secured all screws and re tested. Unit is now functioning as designed. No parts needed"

"WTW5057LW1 Arrived on site for unit making loud noises. Upon arrival, customer stated unit will make loud clanking and whirring noises. Proceeded to entered diagnostics and found no errors stored. Unit is leveled and suspension is good. Proceeded to run diagnostics and confirmed the noises with the customer. The loud noises is coming from the door latch and splutch assembly. Called techline and spoke with Robert SR#7740470761 and stated the noises are within manufacture specs and no parts need to be replaced. Customer is extremely unhappy with the unit and will report to customer service for a resolution. No water leaks detected at this time. No parts replaced"

"JED8430BDS Arrived on site for element not working properly. Upon arrival, found RR burner difficult to turn, causing burner to intermittently work. In addition, LR hot surface light constantly stays on. Lastly, all knobs, excluding the fan knob is faulty. Ordering WPW10162365 LR burner and WP74010839 knobs (4). Office to reschedule ; ordrng 1 WPW10162365 (LR burner) and 4 WP74010839 (Knob)s"

"KSRJ25CNST00 Arrived on site for ice maker not working. Upon arrival, found water dispenser is good with adequate pressure. Customer stated it fills the ice maker but never dumps into the bucket. Confirmed ice in the tray. Checked black to white wire snd reads OL. Returning with ice maker. In addition, RC door bottom cam is faulty. Ordering cam kit. No water leaks detected at this time. Customer agreed to reschedule Dec10th. ; schdld next appmnt for 12/10 TUE !"

"KUIX535HPS00 Arrived to inspect no ice. Passing completely through service mode, I found the internal drain pump not working and was able to correct. During the compressor engagement for the cooling cycle, there was no cooling occurring. I found signs of corrosion at the evaporator plate and underneath the associated areas as well. The sealed system has failed and will require the compressor, service port, non-dye drier and evaporator plate assembly. Please allow three hours for a complete sealed system rebuild. No leaks observed during service. ; ordrng 1 3Hours (Complete Sealed System Service) and 1 WPW10218037 (Evaporator Plate) and 1 W11735041 (Compressor) and 1 W10843121 (Non-UV Drier) and 1 W11506635 (Service Port)"

"WTW4855HW3 Arrived to inspect non-operation. I found the machine was constantly running the drain pump and through a hard reset, I was able to get the pump to stop long enough to enter service test mode. F3E1 was the only stored error and I cleared for further testing. I found no issues with the water level sensing system and removed and replaced the control. After calibration, multiple service and customer mode tests showed the issue fully resolved. No leaks observed during service. W1CUV41APL1"

"WTW4800XQ2 Arrived to inspect shaking. I found the suspension was not dampening and the basket would bounce severely. I completed full testing and inspection of the machine and found no other issues or error codes. After removing and replacing the suspension and recalibration, the machine passed all service mode and customer mode tests. No leaks observed during service."

"KDPM604KPS2 Arrived to inspect washability issues. Service test mode had F7E1 and FAE2 stored and I cleared for testing. I found the screen assembly within the motor had jammed, leading to motor overheating and internal failure. I replaced the assembly and tested and the machine resumed normal functions. No leaks observed during service."

KDTE204KPS1 Arrived for machine not running. Service test mode had 7-2 as the only stored error and I cleared for testing. The motor would not operate and I replaced the assembly and re-tested. All functions returned and the machine operated as designed. No leaks observed during service.

Unit 2308. Arrived on site to diagnose refrigerator leaking in freezer. Examined unit and found frozen drain. I was able to steam out the drain and clear the ice. Verified unit is draining into the pan now. Unit working as designed. Repair completed. No parts needed.

Arrived on site to diagnose washer constantly draining. Tested unit and found it caught in a drain loop that will not stop. Replaced control once I verified pressure line was clear and not kinked. Tested and verified proper operation. Unit working as designed. Parts used - W11607637.

"Arrived on site to diagnose dryer that is not drying clothes quickly. Tested unit and found it is heating, but has almost 100% blocked vents. With lint screen out, unit is actually blowing out the lint screen housing. Vent hose is crunched, but even straight it's not letting much air through. Advised customer they need to have a professional vent cleaning done, and also to replace that vent hose. Advised not to use the unit until it can breathe, or thermal devices will fail. Unit itself is working as designed. No parts needed. Call completed."

"Arrived on site to follow up on refrigerator not cooling. Found slight refrigerant leak at RC evaporator, dye showing. Customer had shut unit down after running an hour, so components should be fine. Evacuated remaining refrigerant and replaced RC evap. Pressurized with 250psi nitrogen and verified no further leaks remaining. Vacuumed and charged to spec. Verified proper operation and no dye leaks. Repair completed. Parts used - W11492867."

"Arrived on site to follow up on noisy washer not finishing cycles. I removed the entire tub and basket assembly, also removed wiring harness. Due to assemblies being almost fused together, entire assembly has to be replaced. I installed a new tub, gearcase, wiring harness, agitator, basket. I had to forcefully remove the spanner nut and block and transfer over, a long with the tub filter / cover. I assembled the unit and calibrated. Ran a cycle and found agitator clicking. Removed agitator and found some burrs on the tub that I sanded down. Unit now working as designed. Verified cycles starting properly. Parts used - W10584118, W10471566, W11025584,W10908289,E11454741. No water leaks found."

"Arrived on site to inpsect dryer not heating. Upon further inspection, I found that the heating element was measuring open. I checked and verified that all other components are working properly. I replaced the heating element and tested the unit. The unit is now operating as designed. 279838"

"Arrived on site to inspect microwave making a noise. Upon further inspection, the customer demonstrated the noise by starting the microwave and I was able to identify the noise right away as being the flap for the vent assembly opening as the fan engaged. I was also able to replicate the noise for the customer by engaging the fan by itself. I explained to the customer that this sound is perfectly normal and the microwave is operating as designed. No parts were installed."

Arrived on site to inspect dishwasher displaying error code F8E4 and continually draining. Upon further inspection i cleared the code and I gained access to to the float switch and found it was triggered by a small amount of water in the pan. I dried and set the switch and ran a test on the dishwasher and observed no issues and no leaks. The overflow appears to be a result of over suds since everything operating mechanically without issue. I form a good amount of suds in the tub. I advised the customer of proper detergent and rinse aid usage. No leaks observed during service. On parts installed.

Arrived on site to inpsect washer dripping from door occasionally and dispenser not dispensing softener properly. Upon further inspection I found that the cause of the seeping water at the door is simply cause by a dirty surface between door and door seal. I advised the customer to wipe clean after ever use. I found that also the dispenser was not draining properly. I attempted to clean the dispenser however problem may persist. I am ordering the dispenser assembly. W11524105. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11524105 (Dispenser assembly)

Arrived on site to inspect refrigerator not cooling in both sections. Upon further inspection I measured temperatures and measured RC 69 and FC69. The compressor is running however no frost pattern observed. The refrigerator has a sealed system issue. I am ordering the compressor W11592009 drier uv WPW10143759 access valve W11506635 and FC evaporator W11035643 and RC evaporator W10865322. Office to schedule return service.; ordrng 1 W10865322 (RC evaporator) and 1 W11035643 (Fc evaporator) and 1 W11592009 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 2hr (2hr)

"Arrived on site to inspect dishwasher not cleaning and not heating or drying. Upon further inspection, I placed the unit into diagnostics and observed errors 4-3 (motor not running) and 7-1 (no heat) upon further inspection, I began component testing and found that the motor was running and the the heater is engaging however the motor is becoming seized. I are placed the motor and sump assembly and retested the unit. The dishwasher is now operating are designed. W11613479. No water leaks observed during service. W11613479"

"Arrived on site for complaint of door handles not level, I adjusted the leveling of the doors and cabinet, handles are within tolerance."

"Arrived on site for customer complaint of unit tripping the breaker and the front left corner of the cooktop being damaged. Ordering cooktop and will need control, bake element, and broil element replaced. ; ordrng 1 W11129393 (Cooktop)"

"Arrived on site for customer complaint of unit tripping the breaker when oven is in use. I found the k3 relay on the control was arching. I replaced control, unit tested good. Builder was not here to sign"

"Arrived on site for customer complaint of unit making noise. Found noise coming from rattling where the heater assembly screws into the bottom frame. I added a pad, unit tested good."

"Arrived on site for customer complaint of unit not powering on, found failed thermal fuse. Found unit needs a vent cleaning. Unit tested good"

"Arrived on site for customer complaint of unit not starting, found broken knob and timer stuck and hard to turn. I replaced timer and knob under SP W11693378 unit tested good."

"Arrived on site for customer complaint of noise issue and unit not spinning clothes dry. Found noise coming from actuator and splutch and also found failed suspension. I replaced actuator, splutch, and suspension. I ran diagnostics and calibration unit tested good."

"Arrived on site to replace interlocks and door switches, after replacing, unit tested good."

"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced door switch, unit tested good."

"Arrived on site for customer complaint of unit making noise, found noise is normal and coming from the damper/vent when fan is first turned on. Since the damper is sheet metal on sheet metal, it will make a slight noise with opening and closing."

"Arrived on site to test unit for not spinning clothes out, tested unit found unit acting erratic in diagnostics, replaced control and was able to get unit through diagnostics but found clutch is constantly clicking, inspected under unit and found loose rotor, gear case leaking oil and damaged slider, replaced gear case, slider and clutch and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11393685, W11417461"

"Arrived on site to test unit for leaking and broken parts, tested unit found gasket leaking, upper and lower spray arms completely clogged with calcium, sump filter damaged and manifold back fell apart, unit is not heating at all will need to replace element, spray arms, manifold, sump filter and gasket, ordering parts rescheduled for 12/12; ordrng 1 WPW10491331 (Lower spray arm) and 1 W10872845 (Sump filter) and 1 W11607104 (Manifold) and 1 WPW10498900 (Upper spray arm)"

"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage, found thermal fuse is shorted, replaced band tested, unit is now running as designed, advised customer to get vent cleaned out because its causing unit to over heat do to bad air flow, job complete installed WP3392519"

"Arrived on site to test unit for not heating, tested unit found shorted thermal cutoffs, replaced cutoffs from truck stock 279816, unit is now running as designed but vent is completely restricted, advised customer to hire a proper to clear restriction before using unit again, at this time job complete installed part 279816"

"Arrived on site to test unit for LF error, tested unit found cold water valve not opening replaced valve and tested, but valve is still not opening, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W11723354, W11173597"

"Arrived on site to test unit for water leak and unit not operating properly, tested unit found leak coming from door not sealing properly do to a chunk of pet hair breaking the seal, customer stated that on quick wash the unit does not go into spin cycle, started cycle and found that the spin settings are on off, explained to customer that sometimes unit will go to no spin and it will need to be reactivated, noticed that drain pump struggling to remove water, removed filter and found it clogged with hair, cleared and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for gas leak, tested unit applied bubble solution on all connections points and found gas leak at flex pipe to regulator connection, it had no thread sealer causing that leak, applied thread sealer, secured connection properly and tested,unit is now running as designed, called safety to document SR# 7740435322, no leaks detected job complete no parts installed"

Arrived onsite for washer not draining and moving during cycle. I found the drain pump ot be good reading at 20.1 ohms and drained when called. Suspension on the washer seemed blown. When a load of clothes are inside it could cause the washer to go off balance and end the cycle causing the water to not be drained. I replaced the suspensi9n and calibrated unit. I ran a test cycle and high speed spin. Unit now operates and spins as designed. No water leaks present at time of service. Call complete. Installed W11130356 SUSPENSION.

"Arrived onsite for washer knocking/thumping. Upon arrival I confirmed a knocking noise was present. I inspected the underside of the unit. Gearcase checked out good however, the slider appeared worn and pushed out of place. I installed a new slider and tested the unit. Unit now operates as designed and no noise is present. No water leaks present at time of service. Call complete. Installed W10734521 SLIDER."

Arrived onsite for dishwasher not advancing cycles. I ran a diagnostics test and it completed the test with no issue and no errors popped up. I ran a normal cycle to ensure it would start and go through cycles. Unit ran through cycles with no issue. There is no issue with the dishwasher at time of service. When i was here for the range i found the filter clogged up and cleared it. No water leaks present at time of service. Call complete. No parts installed. No customer present to get signature.

Arrived onsite for range tripping breaker. Upon arrival i replaced the control and bake element. Broil element was not sent with me. After replacing the bake and control i ran the unit till it reached set temp of 500 degrees with the ground off. I re attached the ground and ran unit again. Unit reached set temp of 500 degrees with no issue. I told the customers father to cutoff the oven at 12 as they had to leave soon. I set a timer just in case. Call complete. Installed W11182108 ELEMENT BAKE AND W11583303 CONTROL. CALLED TECHLINE AND REPORTED WHAT WAS DONE SRL1-L2/243.0 L1-N/123 L2-N/123 L1-G/123 L2-G/123 G-N/.001.

"Arrived onsite for previously diagnosed parts. I replaced the oven control and the panel. When trying to plug in the unit I found the cutout where the plug comes in above to be too close to the outlet. If I were to force it and plug it in there is a risk of breaking the green field on the metal tubing. Customer will need to make it to where the plug can go in without any damage risks. Call complete. Installed W11261165 COPERNICUS CBTRL, W11602625 SCREW, AND W11616683 STAINLESS PANEL."

Arrived on site to test unit for simmer flames too high. Adjusted flames to recommended. Unit is now working as designed. Job complete.

Arrived on site and replaced previously diagnosed RC door(LW10651576). Unit is now working as designed. Job complete.

Arrived on site to test unit for noise. Found when water filling ice maker water lines are rattling. Recommend pressure regulator and hose kit. No parts replaced at this time. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Hose assembly)

"Arrived on site to replace previously diagnosed ice maker, ice box fan and FC door gasket. Was only sent with ice maker. Needing additional parts and office to reschedule. ; ordrng 1 W10846539 (Fan) and 1 W10407216 (FC door gasket)"