"Arrived on site for a dryer that is not drying clothes properly. Inspected unit and work area. The customer explained that the unit will take 2 to 3 cycles to dry clothes and that when they are running it, it feels like the room gets really hot and humid. I tested the dryer and found the unit tumbling and heating properly. Ill check behind the dryer and found the customers using a rigid aluminum dryer vent hose that goes into the wall. He explained that he has cleaned out the vent hose down at the bottom and has tried to use a leaf blower in his vent to clean out any clogs. I tested the dryer and found a lack of airflow going through the unit due to an air flow restriction. I removed the vent hose and ran a temperature test on the back of the dryer. I found temperatures fluctuate between 161?F and 111?F averaging a temperature of 136?F. I gained access to the attic, and found that the unit was ventilating fairly straight up, but could not see the entire vent due to insulation and how the house is built. I explained to the customer that has dryer only does three things (heat, tumble, and ventilate air or steam. I explain to the customer that that because the unit is tumbling and heating properly, the issue would be with their ventilation through the home. The unit is working and operating as designed. No parts were installed."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. I confirmed the customers complaint and checked the suspension. I found the suspension was completely worn, causing the off-balance loading. I replaced the suspension and checked the hub assembly. I found the hub assembly still intact. I spend the basket by hand. It did not find any wobbling on the drive shaft. Around the unit through diagnostics testing and found the unit working and operating as designed. Call complete. W11130362."

Arrived on site for dryer with broken timer and knob. On arrival confirmed failure and replaced w11685947 timer kit. Found dryer working as designed. Call complete

Arrived on site for washer not completing cycles. On arrival Confirmed issue and found tub full of water. Found a break in main harness to drain pump and repaired harness. Found washer working as designed with no leaks. Call complete

"Arrived on site for dryer not starting. On arrival confirmed issue and found thermal fuse broken, water inside dryer, vent hose kinked and signs of large clog in venting of building preventing airflow to leave dryer and caused it t9 over heat. Replaced fuse wp3392519. Found dryer working as designed but instructed customer they would need a dryer vent cleaning within exhaust of building and vent hose on dryer needs to be replaced. Call complete"

Arrived on site for refrigerator with fc light not turning on. On arrival confirmed issue and found fc light switch w11396033 broken. Replaced switch and tested unit. Found lights working as designed. Call complete

On arrival verified complaint of leaking water. Per previous diag replaced tub and checked all components were secure. Ran cycle and unit no longer leaks. Job complete installed w11409866

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised the parts had been sent to them instead of our office. When the customer presented the new parts, I found they were damaged and discolored again and appeared to be the same parts I arrived with last time. I notified the office (Parts Dept) and sent photos and advised of the situation. They requested that I return the parts to the office and reorder parts again. I am ordering the left and right FC brackets and ice bin door and CNOTE-INSPECT BEFORE SCHEDULING RETURN SERVICE. Office to schedule return service, no water leaks observed during service. No parts installed.; ordrng 1 W11129400 (RT FC bracket) and 1 W11594925 (Ice bin door) and 1 W11129907 (Left bracket) and 1 CNOTE (PARTS MUST BE INSPECTED BEFORE SCHEDULING)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same grinding noise as before. I placed the unit in diagnostics showing no error codes and tested. Unit appears to be operating as designed. Customer advised that during agitate and spin is when the noise occurs and it sounds like metal on metal. I tilted the unit back and inspected the gearcase and came (splutch) and when I removed the cam pulley, I found a small amount of gearcase oil on the underside of the pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11239857, W10721967, W11449840"

Arrived on site for damage door. Replaced outer door panel. Unit is functioning as designed. Job complete. Used w11449081

"Arrived on site for washer making loud squealing noise in spin . Ran diagnostics got actuator error code . Found belt slipping . Replaced belt ,cam and actuator W10721967, W11212745, W11213879. Ran diagnostics all checking normal. No water leaks detected at time of service . Job complete"

Arrived onsite for ice maker not working replaced ice maker on after finding new icemkaer lost position. Also cosmetic scratch on side following delivery. Ordering appolo grey touch up. D2C drop off. Do not weigh call. ; ordrng 1 W10134625 (Appolo grey touch up paint)

"Arrived on site replaced module,control and oven thermostat. W10886867 W11100619 W10833885 .Ui for cooktop not responding . Oven is working . Ordering cooktop display control and another module in case needed . Set return 9/19. ; ordrng 1 W11208294 (Display) and 1 W10886867 (Module)"

Arrived on site for refrigerator not functioning. Inspected unit and found the issue is that the freezer door is not closing properly and now the freezer door is frozen shut. Either the unit is not draining properly or theres an issue with the icemaker or an issue with the door rails That is causing the issue at hand. Water has pulled underneath the unit as well as along the floor. Took pictures and notified maintenance . Will prep for each scenario. Left unit unplugged to thaw out. Office to reschedule. No parts used. ; ordrng 1 W10619951 (Drin tube) and 1 W11692144 (Ice maker) and 1 W11658402 (Door slides) and 1 WPW10330991 (Bracket left) and 1 WPW10330993 (Bracket right) and 1 W10443320 (Fc good gasket) and 1 W11181718 (Fill tube) and 1 Partsresearch (Fill tube extension)

Arrived onsite for unit not cooling. Spoke to tenant and found complaint was water dispensing was not cold. Showed customer reservoir tank and notified him that only the water in the lines at the time is cold. Once that reservoir is depleted the incoming water will be room temperature until it has a chance to cool. Temperature in both compartments is ideal. Unit is functioning properly. Job complete

"On sunny, not starting a cycle. Maintenance down stacked unit for accessibility. Ran checks and found door switch Not responding properly. Replace door switch and tested and unit is now functioning properly. Tested unit multiple times with success. Job complete. Used w11551763"

"Arrived on site for unit needing sealed system repair. While prepping for repair tapped system and found system with low charge. Replaced compressor and die dryer and charged unit with nitrogen. Could not pinpoint any source of leaking. Could have been at the manufacture well joint however that joint was re-done on todays visit. Unit held charge as well as vacuum. Charged unit per spec and unit is running. Notified customer to allow 48 hours for the unit to stabilize and place a bottle of water in the freezer to see if the water freezes and remains frozen over that time. Period, if the water does not freeze or thaws out, the unit will need to be re-inspected for potential leak. Job complete"

"Arrived on site for fill tube freezing over and when defrosted leaking during icemaker fill. Removed defective fill tube,installed new fill tube,ran harvest test passed ran fill test passed no leaks during fill. Used w11515313"

"Arrived on site for ice build up and leaking water. Found a frozen drain and water leaking from fill tube extension. Removed cover defrosted and cleared drain,removed obstruction in drain hole,checked water flow through drain water draining correctly. Inserted extension to fill tube and into icemaker fill cup,ran harvested test passed icemaker filled with water no leaks. No parts used."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"Arrived on site for no ice. Removed icemaker front cover found fingers in icemaker mold in mid cycle,ran diagnostics optics passed,E2 error icemaker lost position,diagnosed a defective icemaker. Replaced icemaker power cycled unit,ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and tested and found the turntable continues to fail. I lowered the bottom panel and inspected the previous repair to find the turntable harness was shorted and melted together under the harness sheath (photos). I corrected the harness (photo) and retested the unit and it is operating as designed. Job completed. W11552018"

"Arrived on site to install previously diagnosed and ordered parts. Due to the tub leaking water, I removed and replaced the tub and installed a new sump assembly and element. Transferred the remaining parts from the old tub to the new and re-installed the unit under the cabinets without the mounting screws as there were none from previous install. I reconnected the water hose and drain tube and tested the unit. Unit is operating as designed with no further leaks. Left a note on the unit for the builder that the mounting screws and the toeplate screws are missing. No water leaks observed during service, job completed. No one available to sign for receipt/new build vacant W11460945, W11537778, W11409866"

"Arrived on site to diagnose refrigerator with filter issues and not dispensing ice. Was able to assist with filter replacement and reset light. Tested icemaker dispenser and found ice dispsenser not dropping any ice. When I ran the auger it just hummed and didn't seem to be moving any ice. I had to forcefully remove the bucket and remove a bunch of chunks out of the teeth, requiring partial disassembly of the bucket. Reassembled and tested. Verified proper operation. Repair completed, no parts needed to be replaced."

"Arrived on site to replace RC door, replaced door, gasket is sealing good, job complete installed LW10912075"

"Arrived on site to test unit for no ice production, tested unit found ice maker is going into harvest, noticed a slab of ice forming on the bottom of FC, inspected and found fill tube extension missing, installed extension and tested, unit is now running as designed, no leaks detected job complete installed WPW10496649"

"Arrived on site for no ice. Removed bin,ran diagnostics on icemaker,icemaker failed harvest reading bf with no obstruction to bail arm,diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed. Used w11646196"

"Arrived on site for no cool. Compressor and fan running,removed evaporator cover found oil leaking out from under heat shrink,tape that holds thermal fuse soaked in oil,took pictures,uploaded pictures,called tech support sent pictures to tech support per tech support part is not serviceable whirlpool will contact customer SR#7739892961"

"Arrived on site to test unit for not heating properly. Upon arrival customer stated unit would not go over 400? on the control. Activated bake and broil element, both are heating and in working condition. Started a 350? bake cycle, when starting, unit took too long to reach temp. Tested oven sensor and its not reading properly. Replaced sensor (W10833885) and ran a cycle, unit is heating faster but still not fast enough. Tested elements, bake element pulling 5 amps and broil element is pulling 7 amps. Inspected terminal block and found L2 and N are swapped on the power cord side. Secured cord to the proper locations and tested unit, bake element is now pulling 10 amps and broil element is pulling 14 amps. Unit is now heating properly and is running as designed, job complete."

"Arrived on site to test unit for not working properly, tested unit found ice bin is full of ice, ran diagnostics with no issues, unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. I checked the freezer and found the freezer at 22?F. I found the refrigerator at 46?F. I gained access to the evaporator and found an inefficient frost pattern Generally caused by an inefficient compressor or a leak. I gained access to the back and found a Freon leak at the top of the dryer. I took an amp draw off the compressor and found it pulling .588 A. The customer is still under manufacturer extended warranty for sealed systems. Ordering sealed system parts and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W10779331 (Compressor) and 1 W11546605 (Evaporator) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier)

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error code F2E1-stuck key. Cleared the code and tested the unit and found the unit would not turn on and approximately ten seconds into testing, the unit shut down and showed the error code again. When I went to pull the unit out of the cabinets, I found the unit power cord is mounted behind the microwave above the unit and did not have enough slack in the power cord to pull the unit out. I had to remove the microwave from the cabinets and push the oven power cord down behind the oven in order to get the wall oven out. Following the tech sheet, I removed and replaced the control panel and retested and the unit failed again. I checked the panel connections to the main control and the connections on the main control and all are good. I removed and replaced the main control and retested and unit is operating as designed. No one available to sign for receipt/vacant new build. Job completed. W11659257, W11649136"

"KUIX535HPA01 RG: Arrived on site for a icemaker making to much ice per client. Upon arrival ran a diagnostic on the both thermistors new and old . The new thermistor, at 50?F, read 9.5KOhms different than the old thermistor. Installed part#wpw10511923 Tested product works as its designed no visible water leaks."

"Arrived on site to install previously diagnosed and ordered parts. Due to the left rear and right front orifice holders mounting screws stripping out and the screw head sheering off, I removed and replaced the orifice holders and screws. Reassembled the unit and tested and unit is operating as designed. No gas leaks detected during service, job completed. W11699921 6x, W10597159, W10594402"

"Arrived on site to test unit for loud noise coming from ice maker, tested unit found noise is present when dispensing ice, inspected and found bottom coupler broken, will need chute assembly to fix issue, ordering part rescheduled for 9/16 no parts installed; ordrng 1 W11573761 (Chute)"

"Arrived on site for unit taking 2 to 3 cycles to dry one load of laundry. Ran airflow test and found with unit connected to external ventilation, The unit automatically failed the airflow test. Disconnected the unit from ventilation and ran the test again and this time the unit passed with no issue. Inspected exit port on top of roof and found evidence of a clogged vent pipe. Notified customer and took a picture. Customer will have external ventilation cleaned out. Unit is functioning as designed. Job complete. No parts used."

"Arrived on site for unit, making a squealing or squeaking noise. Upon arrival tested and unit began making noise on start up. Inspected underneath unit and found that the cam that was just replaced Was worn out . Inspected further and found that the issue is with the gear case, causing the cam actuator to fail. Will need to order gear case, cam and actuator and replace all at the same time. Set to return Wednesday the 18th .; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

Arrived on site for turntable motor intermittently making a grinding sound. On arrival tested unit and Could not duplicate any issues. Ran multiple times and no abnormal noises were found. Customer did state that the grinding sound has been intermittent. Noticed a small amount of debris on the roller wheeled support which could lead to the plate being unbalanced and causing noise. Cleaned rollers and tested again yet. Still no noise. Customer will monitor. Job complete. No parts used.

Arrived on site for unit not cleaning dishes. Upon arrival ran diagnostics and found stored error. Code 4/3 wash motor failure. Ran test and confirmed motor failure. Replaced jumping motor assembly and tested and unit is now functioning properly. Job complete. No leaks present at this time. Used w11087376

"UXT4236ADS2 Arrived on site for unit light not coming on. Upon arrival, customer mentioned low light does not work. Replace W11206737 switch and worked slightly. Spoke with techline Chris SR# 7739890417 and stated unit needs 75w incandescent light bulb. Unit is functioning as designed."

"WRS311SDHM08 Arrived on site for unit not cooling. Upon arrival, both compartments is cold. Checked individual components activation and all check good. Unit is functioning as designed. No water leaks detected. No parts replaced"

"Arrived on site to replace console diagnosed on previous trip. Replaced console, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11366636"

On arrival verified complaint if melted knobs and word paint coming off cooktop. Advised customer this is cosmetic customer then declined further service as they were advised this service would not be covered

"Arrived on site to diagnose dishwasher that was not running. Unit would fill but had no wash action. I tested and found wash motor dead, barely making a hum. Replaced sump and motor assembly and tested. Verified proper function with no water leaks present. Parts used - W11613479."

"Arrived on site for no cool in fresh food section. Found evaporator fan not running,checked voltage only reading 80vac diagnosed a defective control,replaced main control,powered unit on evaporator fan powered on. Used wpw10317076"

"Arrived on site for unit not freezing. Removed evaporator cover found partial frost pattern,uploaded picture. Diagnosed unit will need a new compressor,will also order the evaporator in case needed. ; ordrng 1 WP2188822 (Evaporator) and 1 W10309989 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"On arrival verified complaint of not draining, rusted panel and screws, rusted heating element, and leaking from door. Ran diag and found pump is getting voltage but humming, heater is rusted, inner panel is rusted near latch, and door gasket has a tear. Spoke to claims and was advised WPL will cover rust complaints. Ordering panel W11637956, heater W10518394, door gasket W11498831, on return will need to replace drain pump, door screws, door inner panel, door gasket, and heating element. Rescheduled for 9/18 ; ordrng 1 W11637956 (Inner panel) and 1 W10518394 (Heater) and 1 W11498831 (Door gasket)"

"Arrived on site for loud noise. Customer played recording,noise increase in freezer found water leaking around fill tube,water dripping and ice forming around fan blade,added sealer around fill tube and extension ran icemaker harvest test passed icemaker filled with water no leaks around fill tube. Used 212643"

"Arrived on site. Ran diagnostics no water flow to pan,removed filter flow slightly increased,water sensor shutting off water fill early,diagnosed a defective filter,water valve and recirculating pump. Replaced pump and valve ran diagnostics all test passed customer will order a new filter. Used w11542867,w10897719"

"Arrived on site. Replaced studs installed shelf tested operation good. W11666273,w11226828"

Arrived on site for bail arm hanging . Found bail arm not installed . Reinstalled arm into icemaker . Tested IM arm is staying in place . No water leaks detected at time of service. Job complete

Arrived onsite for cootop continously sparking. Upon arrival customer told me that he was trying to get a hold of whirlpool to cancel the appointment. Customer got a brand new cooktop instead of continuing with repairs. I documented a picture of the new cooktop to ensure it has been swapped out and there is no more safety issue present. Call complete. No parts installed.

Arrived onsite for previously diagnosed parts. I replaced the tub that was dented. I was installing the dishwasher and found the water line to be t'd off. Contractor was there and said he will hook it up and test. Couldn't test dishwasher at time of service due to contractor wanting to install the water line. Call complete. No water leaks present at time of service. Installed W11409866 TUB.

"Arrived on site to diagnose refrigerator not cooling. Customer said unit had stopped cooling, but came back on a day later. They are constantly seeing a PO message as well. I tested the unit and found that when the evap fan is running its rapidly pulsing and will not fully ramp up, and this is causing too much draw resulting in the control resetting. I replaced the evap motor and tested. Found fan working as designed and PO errors stopped. Parts used - W11578030."

"Arrived on site to diagnose refrigerator making a little noise and freezing items in the RC. I examined the RC and took some measurements. Found items directly in front of the vent, as well as all shelves have items on them pushed to the back wall, causing cold pockets and compressor to constantly run. Anything in the cold path was 28-31 degrees, while items on the shelf fronts were 38-40. Advised customer to move items away from the back wall and cooling will return to normal. No parts needed. Call completed."

Arrived on site to diagnose dryer that is not starting. Examined and tested unit. Found no start. I checked the terminal block for voltages and found the L1 wire was melted and broken. Wires were melted on the dryer side and the power cable as well. I used a terminal block kit to fix the wires and secured. Customer advised they also need to replace the power cable. Unit should work with no issues once cable is replaced. Parts used - 279320.

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found the impeller was loose on a stripped out motor shaft. Cut off impeller with Dremel and replaced impellor, motor and spacer. Tested unit and verified proper function. Ice maker was rinse after cutting off impellor. Unit working as designed. Parts used - WP63052-2, W11378860, W11671282."

"Arrived on site to install previously diagnosed parts to resolve RC defrost issue. Replaced the UI, Fan Scroll and the evap cover for RC. This should resolve all issues present. Repair completed. Parts used - W11098685, WPW10387382, W11509095."

"Arrived on site to test unit for range being too hot to touch. Upon arrival customer stated the panel where the control is gets really hot to the touch. Stated to customer that the reason that area gets hot is due to the vent right underneath. It is designed that way and that panel getting hot is normal. Started a bake cycle and demonstrated to customer where the heat vents from. Inspected vent and found it positioned correctly, no heat is being let into the control area, all venting out properly. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for off balance loads. Upon arrival customer stated every cycle this unit gets very off balance and bangs around a lot. Tested suspension, not bouncy and dampens properly. Ran a diagnostic cycle, unit is spinning uniformly with no off balance symptoms. Asked customer what the average load sizes are and she showed about 75-80% of the basket. Advised to customer that the load size limit is 20-40% of the basket. Anything above or below will throw this unit off balance. Also cannot handle comforters. Customer was not aware and will be changing load sizes to recommend size. Also advised to counterbalance the clothes when loading the unit. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced suspension (W10780045) and tested unit, unit is making a grinding sound. Unit will also need a gearcase replacement. Replaced gearcase (W11454741), cam (W10721967) and belt (WPW10006384). Due to corrosion on the basket where the shaft inserts and the fact that the basket does not sit properly on the shaft, will need to order a new basket, drive block, and spaner nut. Ordering parts, rescheduled for 09/16. If there is a delay on parts office will call customer to reschedule.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive block) and 1 WP21366 (Spaner nut)"

"Arrived on site to test unit for no operation. Upon arrival customer stated when unit is plugged in she cannot control the unit, no response. Applied power to unit, drain pump immediately kicked on and would not turn off. Inspected pressure hose, found no kinks or restrictions. Unit is having a pressure system malfunction. Will need to order control and lower main harness as precautionary. Ordering parts, no parts installed, rescheduled for 09/17. Customer would like a sooner date if cancellation occurs. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower harness)"

"Arrived on site to inspect unit for broken glass. Upon arrival customer presented the glass cooktop with cracks across the whole surface. Did not find any impact points, thermal cracking. Replaced cooktop (W10245805) and tested, unit is now running as designed, job complete."

"KUIX505ESS1 Arrived to inspect ice production issues and noise. I found the grid not heating and inspection revealed the connector for the grid was not fully seated. After correcting, voltage was able to be read and thermography showed the grid heating. I viewed a harvest and the grid cut the ice asexDucted. No leaks observed during service."

Arrived on site to install previously diagnosed and ordered part per previous tech. Previously order parts to fix the damage to the console. I Installed panel and clip. Job complete W11413567 WP8312709

"Arrived on site to test unit for not heating. Upon arrival maintenance informed me that its not heating well. Both bake and broil elements heat. Took amperage and found bake element is only pulling 5 amps and broil element is pulling 7 amps. Unit is getting proper voltage at the terminal, only getting 120V at both elements. L1 relay has been shorted on the control. Replaced control (W11707168) and tested, bake element is now pulling 10 amps and broil element is pulling 14 amps. All voltage checks passed, unit is now heating properly and is running as designed, job complete."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the suspension and tested the unit. The unit is operating as designed. No water leaks observed during service. W11396716

Arrived on site to install previously diagnosed and ordered part per previous tech. Replaced lower harness and placed the unit into diagnostics to test. The unit is operating as designed. No water leaks observed during service W11643701

On arrival verified complaint if not completing cycles. Ran diag and found f8e1 long fill. Visual inspection of wall valves found hot water was off and temp was set from last load on hot water. Turned water on and verified full function of unit. Job complete no parts installed.

On arrival verified complaint of stuck in drain. Found control un responsive and removed pressure hose. Unit still stuck in drain. Replaced main control and unit is now fully functional. Job complete installed w11607637

Arrived onsite for dishwasher not filling with water. I tested the unit in diagnostic mode and found it to be filling with water and completing the cycle. Upon further inspection I found the customer to be loading dishes incorrectly and most likely getting the float switch stuck in the up position. I advised customer to watch how they load their dishes and to make sure the float switch doesn't get stuck up by any utensils. Unit is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite to service a washer. Maintenance didn't know what apartment number. He told us to reschedule so he can trace down what apartment number to look for. Returning with all parts pre screened. Office to RS.; O-emld tckt

Arrived onsite for dishwasher with no power or operation. Tested unit and found outlet to have 120 volts. Found black wire at junction to be loosely connected. I reconnected the black wire properly and the unit turns on and runs cycles now. Unit is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

Arrived on site with new lower harness. Removed back panel. Removed console. Replaced wiring harness. Recalibrated machine. Verified operation. Call complete.

Arrived on site for range still tripping breaker when all functions were used. On arrival found that unit is on a 35amp gfci breaker which can be an issue on style of range when all four burners and broil element are on during preheat cycle unit will pull 37 amps and cause breaker to fail. Replaced control w11696067 and found oven working as designed. Call complete

Arrived on site for some burners not igniting properly. Upon arrival found burner caps or swapped. Not allowing good contact for ignition. Secured caps to correct burners and tested. Now all burners are functioning properly. Took pictures. Job complete. No parts used.

Arrived on site for microwave rattling when cooling fan was activated during heating process. On arrival confirmed issue and found fan blading rattling in housing. Or ding W11662648 cooling fan asm. Office to reschedule once availability of part is known; ordrng 1 W11662648 (Fan motor asm)

Arrived on site for dishwasher not cleaning well. On arrival confirmed issue and found f4e3 in diagnostics. Found wash motor had failed and replaced w11025157 motor. Tested unit and found it working as designed with no leaks. Call complete

"Arrived on site for unit not completing cycle. Tested unit and found stored error Codes for overloading and motor unable to reach RPM. While talking to customer found load size needed to be adjusted to allow unit to go into full spin and complete the cycle. Notified customer that washing oversized comforters or quilts or dog beds, May all lead to cycle in eruption. customer will reduce load size. Unit is functioning as designed. Job complete."

Arrived onsite and found unit operating with tripping breaker. Tested loads and determined the defrost heater causing the tripping. Replaced defrost heater. Unit is now operating as designed. All checks good. Wp12729128

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the ice container and tested the unit. I found the unit working and operating as designed. Call complete. WPW10558423.

"WTW5057LW0 Arrived on sit for unit not latching. Upon arrival, checked error codes and found no errors stored. Ran diagnostics and found latch not latching to strike. Proceeded to replace W11513248 latch. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to test unit for not washing. Found error f9e1(not draining). Found blue wire to pump was cut. Installed wire extension and butt connections. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for silicone around cooktop missing. Replaced cooktop(W11175876) and unit is now working as designed. Job complete.

Arrived on site to test unit for broken glass. Cleaned glass pieces up and replaced inner glass(WPW10618107). Tested unit to 350. Unit is now working as designed. Advised to download app and connect to WiFi to ensure most current software is downloaded. Job complete.

Arrived on site to test unit for no ice production. Found ice maker responding but not filling. Removed tape and insulation sleeve off harness coming out of cabinet. Found tan wire was not set into miles connection properly. Set connection into molex and noticed barrel pin was short. Pulled it out and found connection damaged. Reported findings to Techline and unit will be sent for review. No parts replaced at this time. SR#7739891500

Arrived on site and replaced previously diagnose control(W11591402) and harness(W11736786). Unit now working as designed. Advised customer to have vent leading to exterior cleared due to air flow currently being restricted. Job complete.

Arrived on site to replaced panel. Found new panel had about a 6 scratch underneath WiFi indicator light. Needing new panel. Office to reschedule. ; ordrng 1 W11715959 (Console)

Arrived on site to test unit for no lights. Replaced all 10 led modules(W11632139) per service pointer. Unit now working as designed. Job complete.

Arrived on site for filter and housing leaking roughly 1oz every mornin since housing was replaced. On arrival confirmed failure and customer showed measurements of water shed collected. Found filter cracked and leaking black residue into housing. Customer provided new filter and I replaced wow10394053 housing. Found leak no longer present call complete

Arrived on site to test unit for error f9e1(not draining). Found knock out still present in disposal. Removed knock out and unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site , replaced lower harness W11643701. Unit is stuck in drain . Found pressure sensor failed . Replaced control W11627413. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"WRX988SIBM01 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11032800 FC fan motor assy. Tested unit on diagnostics and unit did not power cycle. Unit is now functioning as designed. No water leaks detected at this time"

"KSEG700ESS6 Arrived on site for F8E0 error. Upon arrival, inspected cooling fan its spinning freely. Entered diagnostics and found F8E0 cooling fan too low and F2E1 stuck key. Cleared codes. Ran tested mode and found no issues. Ran bake cycle for 20 minutes and no issues. Customer stated its been happening intermittently for 1 month. Ordering W11082269 control and W11107275 cooling fan motor. Customer agreed to reschedule Sept 16th. ; ordrng 1 W11082269 (Control) and 1 W11107275 (Cooling fan motor)"

"KRFC704FSS02 Arrived on site for ice maker freezing. Upon arrival, found split wire on the left door hinge causing ice boot to open and close randomly. Proceeded to replace W11557001 ice maker, W11254954 left door and W11330486 panel Ui. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for microwave vent not turning on when its hot anymore. It used to turn on when cooking and it no longer does. Light was,not staying on. At control p6. Getting 8.4k ohms. Need new humidity sensor. Reset for Sat.; ordrng 1 W11590866 (Humidity sensor.)"

"Arrived on site for food freezing in pantry section. Temp current 26f. Test 5 shows 37f. Sensor reading is 7.4k which is accurate to what refrigerator is showing but 10 off. Ordering sensor harness. Reset for Mon am. Customer also says gasket still hitting door. Called tech line. New gasket flapper is hitting left side door every time. Sent pic. Advised I can fit finger in between doors and they were even. Tech got with engineering. Will need to send the more photos of door. Measurement of front of cavity across top of unit and bottom with no doors. Measurement of doors from corner to corner, top and bottom. Measurement of distance between doors at top and bottom. Pictures will be sent when we come back with sensor. Sr#7739891183; ordrng 1 W10779301 (Thermistor)"

Arrived onsite and replaced suspension. Unit is now operating as designed. W11130359 advised customer on repair.

Arrived onsite for not completing cycles and found unit f8e1 error code and primary cold valve fill does not open. Verified house supply good. Ordering valve assembly. All other functions seem to be correct at time of service in diagnostics. ; ordrng 1 W11165546 (Valve)

"Arrived on site to inspect unit for not washing dishes. Upon closer inspection found pump failed, replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"