Service History 45

We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78717
Scott
Job Details: 11/30/2021
"Arrived on site for unit not powering up . Unplugged unit correct voltage at outlet . After powering back up . Control is responding to commands . Ran diagnostics, no error codes . Ran all steps , and step 12 . All checking out normally . Instructed customer to power down unit if this happens again . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Cliff
Job Details: 11/30/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Advised customer unit needs to be thawed for 24 hours with freezer door open. Customer signed defrost waiver.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/30/2021
Arrived on site to diagnose a cooktop with yellow flames from burners. Found humidifier in home causing excess oxygen to mix with fuel causing improper fuel to air ratio. Advised customer on findings and no further repairs can be done to unit.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78702
Jacob
Job Details: 11/30/2021
Replaced all parts ordered by the previous tech. Replaced parts.Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78737
Kevin
Job Details: 11/30/2021
"Arrived on site and inspected dishwasher and found it is not heating, found left connector for heating element is loose and after resetting it ran diagnostic cycle again and it is heating properly. This home serves as a model for two years and the kick plate has gone missing. Will attempt to send kickplate directly to customer. No water leaks from connections at time of service, job complete; ordrng 1 W10909064 (D2c kickplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
Wesley
Job Details: 11/30/2021
Arrived onsite and customer had thawed unit entirely. Replaced fresh food evap cover and tested unit. Tested and found operating as designed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW7336JS0
Near Austin, TX 78717
Scott
Job Details: 11/30/2021
Arrived on site for vent hood not blowing normal. Ran vent and found very reduced venting . Exterior dampener is working properly . Grease filters are clean . Weak air flow . Ordering blowe motor . And dampener if needed . Call to set return ; ordrng 1 WPW10350820 (Blower motor) and 1 WPW10291572 (Dampener)
We serviced a
GE RANGE
Model JBS03V3WH
Near Burnet, TX 78611
Cliff
Job Details: 11/30/2021
Arrived on site to inspect range. Tested all parts and components and found no failures to unit at this time. Advised customer on findings.
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Austin, TX 78705
Jacob
Job Details: 11/30/2021
"Arrived onsite for unit not filling with water to wash clothes. Tested the unit and noticed that no water was getting in the unit. Upon further inspection, found that the cold water was clogged. Removed the clog. Tested the unit and water started filling in the unit once again.No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC400VW0
Near Austin, TX 78705
Jacob
Job Details: 11/30/2021
Arrived onsite for unit not turning on. Looked at the unit and found that the front door switch was broken and allowing unit to turn on.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Robert
Job Details: 11/30/2021
Arrived on call for complaint of noise. Found the blower the cause of the noise. Replace the blower and test.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78728
David Z
Job Details: 11/30/2021
"Arrived on site to follow up on dishwasher not draining. Installed new control ordered by previous tech. When reactivating the unit, most keys were unresponsive. Had to power cycle unit in order for it to respond at all. When it did come on, unit still did not drain. You can hear the relay activating on the control. Unit appears to also have failure in the harness and possibly console.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78738
Leonardo
Job Details: 11/30/2021
Arrived on site to replace feed tube and manifold. Replaced both parts test unit and upper rack locking to feed tube job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Matthew
Job Details: 11/30/2021
Arrived onsite for freezer icing over and refrigerator not cooling. Found unit unplugged from wall so there was no ice formed. Tested the heater and it ohmed at 35. Upon inspection found gaps between liner and frame that would allow warm air to migrate into cabinet. Per Whirlpool recommendations sealed gaps with silicone. Also found that unit ice maker fill tube needed replacement. Replaced with truck stock. Also found water on floor from fill hose being disconnected by customer. Took pics. Unit is currently operating correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David Z
Job Details: 11/30/2021
Arrived on site to diagnose range that was running certain functions by itself when it was being cooked on. Replaced control to resolve. Advised maintenance to let resident know that if steam gets on the control panel it can act as key presses. No errors were found before or after swap. Unit should be working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ0
Near Austin, TX 78724
Matthew
Job Details: 11/30/2021
Arrived on site for oven with a burning smell. Tested oven bake at 350 and broiler at 500. Found that the smell was a normal burning smell from a brand new oven. Customer was still concerned so tech line was called and they Explained that smell should desiccate with several uses SR# 7732364831 .
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Jarrell, TX 76537
Tyler
Job Details: 11/30/2021
Arrived on site for range not allowing proper heating of unit. Upon arrival confirmed complaint. After further diagnostics I found cause of issue was due to a fried main harness assembly. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11176673 (Main harness) and 1 WPW10245259 (Terminal block)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Tommy
Job Details: 11/30/2021
"Arrived onsite for dishwasher not drying dishes, upon arrival found rinse aid was not in use, found unit is operating as designed spoke with customer on need for rinse aid customer also stated toe plate had incorrect holder on right side, found right side holder was different nail, customer wished for correct holder ordering office to reschedule upon receiving.; ordrng 1 W10909064 (Panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 11/30/2021
Arrived onsite for dishwasher not drying dishwasher properly and brown water in plastic bowl. I put unit through a diagnostics cycle with plastic in dishwasher and found that the unit is operating as designed and that the was no brown water at the end of cycle.I advised customer that the dishwasher will not get the dishes completely dry but using rinse aid and run the hot water at the sink to help with drying. I contacted Steve at whirlpool techline and spoke with him about my findings and he confirmed my findings and gave me sr# 7732369491. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker full of ice and the motor operational, checked valve and found no issue, changed temps to allow production. Customer will monitor. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 11/30/2021
"Arrived on site to inspect wall oven/microwave combo with microwave interior light not working and MW not shutting off after use. Upon further inspection, I tested the microwave light and found it burnt out. I placed the unit in diagnostics and checked the error codes and found F6E4. I cleared the for code and attempted to test the components and the unit failed. I cycled power for one minute and retested and unit is operating as designed except the MW light. I removed and replaced the bulb and retested and it is operating as designed. After replacing the bulb, I rechecked error codes and the F6E4 error came back after clearing and retesting. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Customer is connected to WiFi. ; ordrng 1 W11261167 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model GFE28HMHCES
Near Seguin, TX 78155
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for not cooling normally and causing a loud noise when running. Upon inspection found the fridge Evap frozen over causing fan noises, the defrost was not starting due to short in board. Replaced board and instructed customer to defrost for two days. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES3
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/30/2021
"On site for range oven not heating. Confirmed complaint. Found bake and broil elements getting only barely warm. In diagnostics, found F5E1 door latch not operating. Cleared error. Both elements had continuity and ohms were in spec. Continuity through harness was within spec. Found right rear infinite switch had burn marks and was arching when turned on. Unit needs control and right rear infinite switch. No repairs made at this time. Customer wants to contact whirlpool. ; ordrng 1 WP696394 (Hose siphon to tub ring) and 1 WP285655 (Clamp- other end of siphon hose)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Woodway, TX 76712
Jonathan M
Job Details: 11/30/2021
"Arrived on site for an oven that has a broken outer door and handle. Inspected unit and work area. Confirmed the customers complaint and replaced the outer door, handle, and nameplate. Reassembled unit in the unit began to open and close as designed. Was unable to test the rest of the unit due to the unit not being supplied power from the house. The house does not have electrical set up at this time. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Waco, TX 76705
Jonathan M
Job Details: 11/30/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/30/2021
Arrived on site for unit intermittently cooling. At time of service unit was at temperature. Performed diagnostics mode and tested components. Found control show correct for diagnostics mode but not activating components. Found failed control. Removed failed control and installed new. Tested operation and found unit working as designed. No water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Kimo
Job Details: 11/30/2021
Arrived onsite for dishwasher dining and not working. Upon inspection I found water in the overflow tray where the float switch is causing the unit to thing that it is flooded. I drained water and leveled unit. And ran a diagnostics cycle and found that unit operating as designed. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for a gas smell and issues with air frying, customer was unaware of burn off smell from oven and was not use to gas. Instructed customer on proper use and how to use air fry. Removed foil liner pan blocking heat. Sr# 7732344952 .Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Bee Cave, TX 78738
Leonardo
Job Details: 11/30/2021
Arrived on site to test unit for unit not draining. Test unit and found clogged drain pump. Removed drain pump and cleared sump. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Robinson, TX 76706
Jonathan M
Job Details: 11/30/2021
Arrived on site for an ice machine that has a noisy recirculating pump. Inspected unit and work area. Confirmed the customers complaint and replaced recirculating pump. Tested the unit and the unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78758
Luis
Job Details: 11/30/2021
"Arrived on site for door seal issues. Found gasket not fully seated to liner,removed gasket remolded gasket reinstalled gasket to liner checked door seal good,gasket seating to liner correctly"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78733
Kevin
Job Details: 11/30/2021
"Arrived on site and inspected washer and found bearing noise is just beginning, disassembled Washer and Found it is also just beginning to leak through tub seal. after replacement ran spin in a diagnostic cycle and all noise is now normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Robert
Job Details: 11/30/2021
Arrived on call for complaint of not cooling. Found the compressor running not overloaded. Found both fans working and no frost pattern. Will need SS tech and repair. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W10913906 (Coupler) and 1 W10143759 (Dryer)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78704
Robert
Job Details: 11/30/2021
Arrived on call for complaint of not washing. Found the heater is defective and motor shorted. Will need sump and motor and heater to complete. ; ordrng 1 W11416362 (Motor) and 1 W11537778 (Heater)
We serviced a
KITCHENAID MICROWAVE
Model KCMS2255BSS
Near Jonestown, TX 78645
James
Job Details: 11/30/2021
Performed streem diagnosis. found microwave intermittently not recognizing door as closed.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78745
Kevin
Job Details: 11/30/2021
Arrived on site and inspected range and found hot is displayed on the control board. I disconnected power and replaced the temperature sensor and they had no effect. Can you control board will be needed to correct the issue; ordrng 1 WPW10556708 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Georgetown, TX 78626
Tommy
Job Details: 11/30/2021
Arrived onsite for washer not draining upon arrival found unit does drain but valve doesnt close bring water in constantly ordering valve.; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC2
Near Austin, TX 78737
Kevin
Job Details: 11/30/2021
Arrived on site and inspected dryer and found it is heating properly and airflow is good. No further repair is needed at this time. Home served as a model for the builder for 2 years and new owner just wanted to confirm operation. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Wesley
Job Details: 11/30/2021
Arrived onsite and repaired unit which had a slipped position actuator. Replaced actuator. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78735
Luis
Job Details: 11/30/2021
"Arrived on site. Found water not draining,diagnosed installers installed a hard rubber hose from machine drain tube to floor plumbing,removed kink from hose,advised customer if water fills bin customer will red to have the hard black hose replaced."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Taylor, TX 76574
Tommy
Job Details: 11/30/2021
Arrived onsite for washing machine clothes soaked at end of cycle. Upon arrival tested found unit actuator had slipped from position and was damaged. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/30/2021
"Arrived on site to follow up on refrigerator not making ice. Checked unit and cycled and found icemaker cycling. Checked and found valve humming, but not producing water. Removed line and found no water coming through line. Removed line and tested wall valve and found line blocked. Cleared line and retested. Found valve filling properly this time. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model GW399LXUB06
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect range oven not working in bake mode. Upon further inspection, I removed the oven bottom panel and tested the Bake at 350 degrees. I could hear the relay in the control click and the ignitor failed to come on. I tested voltage at the ignitor and got 125V. I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 11/29/2021
Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Was able to remove the top and not break anything. Fixed top and replaced hinges. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near New Braunfels, TX 78132
Noah D
Job Details: 11/29/2021
"Arrived on site to inspect unit for leaking from front, upon inspection found the unit did leak and was causing some damage, took pictures and needed to remove unit to see full extent, will need two people. Ordering parts. Office to reschedule ; ordrng 1 W10574291 (Pan) and 1 2man (2 man)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/29/2021
Arrived onsite to replace previously diagnosed parts. Replaced inner basket. Upon replacing basket found wash plate fractured. Replaced basket but will need to return with wash plate. Needs AUTHO. Office to reschedule ; ordrng 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
David S
Job Details: 11/29/2021
Arrived on site for washer leaking. I inspected the unit and work area. I found no fault codes. I put the unit through a diagnostics cycle and found no leaks. I filled the tube 3/4 full and found water leaking from the tub. I followed the water trail and found it coming from a crack in the tub itself. I am ordering the tub to complete the repair the office will reschedule when we have an eta on the part.; ordrng 1 W11219115 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GP
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and replaced wash motor diagnosed by previous technician. After replacement ran water on a normal cycle to confirm operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Fort Hood, TX 76544
Al
Job Details: 11/29/2021
"Arrived on site and inspected washer not spinning. Confirmed the error code and found the actuator was defective causing the malfunction. R&R, reassembled and the unit tested as designed. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Killeen, TX 76549
Al
Job Details: 11/29/2021
"Arrived on site and inspected unusual fluctuating freezer temperatures. Confirmed 23 in freezer and found an ice buildup on the evaporator cover. I disassembled and removed the evaporator cover and photographed the evaporator with a blockage or restriction buildup on the top right portion of the evaporator. Contacted PR thru non complete thread and was advised to order compressor, evaporator whirlpool UV drier and 2 EA access valves from hard to find parts. I also ordered sealed system technician with 2 hours. Office to schedule return services.; ordrng 1 5303918214 (DEFROST TSTAT) and 1 241650211 (COMPRESSOR) and 1 5303918284 (Evaporator Kit) and 1 Research (Whirlpool UV DRIER per PR) and 2 Research (2EA ACCESS VALVES from hard to find parts list)s and 1 Sealedsystemtechnician2hours"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM03
Near Copperas Cove, TX 76522
Al
Job Details: 11/29/2021
"Arrived on site to install previously ordered harness and valve. After installing the parts, the unit still didnt dispense. I found the reservoir is possibly frozen causing the unit not to dispense. Customer advised she would defrost the unit overnight to attempt to defrost the reservoir. She advised if the defrost works she would call the office to advise. Job complete for now."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Killeen, TX 76542
Tali W
Job Details: 11/29/2021
"On site for range oven turning on by itself. Customer stated that after cancelling a cycle, unit display would turn back on to bake temperature selection, but not actually turn on the unit. Found control defective. Replaced control. Tested. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/29/2021
"Arrived on site for a trash compactor that wont start. Inspected unit and work area. The customer advised that the unit does start and does run but they are still having an issue with their front panel being worn down and want it replaced.Call complete."
We serviced a
GE REFRIGERATOR
Model GFSF6KKYCBB
Near Temple, TX 76502
Tali W
Job Details: 11/29/2021
"On site for fridge not cooling in either section. On arrival, found unit unplugged and doors open. Plugged unit in and compressor turned on. Found compressor pulling .71A below spec. Found both RC and FC not cooling at all after plugged in for over 10 min. Ordering compressor, access valves, uv drier. **Unit has dual evaps and constantly cools both sections when cooling**. Ordering SEALED SYSTEM REPAIR. SS TECH 2 HRS. AUTHO. Office to reschedule.; ordrng 1 WR87X10185 (Compressor) and 1 WR85X10096 (FC evaporator) and 1 WR85X10136 (RC evap) and 1 WR85X10136 (LOK RING KIT) and 1 TJ90SF8404 (Non WP access valve) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 SSTECH2HRS (SS TECH 2 HRS) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76504
Tyler
Job Details: 11/29/2021
Arrived on site for refrigerator needing previously diagnosed ice door asm. Upon arrival installed needed part. Reass and tested dispenser. Found no air leaks or signs of further issues. Customer also stated frost in FC also has not returned and I saw no evidence of failures since last repair. Unit now functioning as designed. Call complete
We serviced a
MAYTAG RANGE
Model MER5751BAB
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/29/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced right front infinite switch and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HB01
Near McGregor, TX 76657
Jonathan M
Job Details: 11/29/2021
Arrived on site for an oven that is not turning on. Inspected unit and work area. The customer advised that the unit goes to a white screen and none of the buttons work to change the screen over to anything. Confirmed customers complaint and found voltage going to the user interface but these are interface not excepting any commands. Office will need authorization for repair and rescheduled ; ordrng 1 W11297710 (Console)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Robinson, TX 76706
Jonathan M
Job Details: 11/29/2021
Arrived on site to install previously diagnosed part. Inspected unit and Orange area. Replaced freezer door and tested the unit. The unit began to working as designed. Checked gaskets for proper seal and found the gasket ceiling properly. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Belton, TX 76513
Tali W
Job Details: 11/29/2021
"On site for fridge not cooling properly. Customer stated that water from the ice maker was continuously flowing out, the control lights were flashing, and the dispenser ice door parts arent working properly. Found ice maker not advancing correctly causing it to be stuck in the fill cycle. Found dispenser ice door not opening due to plastic tabs broken. Ordering ice door parts and icemaker. Office to reschedule. AUTHO ; ordrng 1 241688401 (Ice chute) and 1 241688501 (Door center) and 1 241688601 (Door insulation) and 1 241688701 (Door seal) and 1 241688701 (Door spring) and 1 241798231 (Icemaker) and 1 242252702 (Valve) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Temple, TX 76502
Tyler
Job Details: 11/29/2021
"Arrived on site to install previously diagnosed defrost issue related parts in rc. Upon arrival installed the evap fan/thermistor asm, shims, and ui control. Reassembled and tested unit. Found refrigerator functioning as designed and informed customer to give unit to cool. Call complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/29/2021
Arrived on site for wall oven needing previously diagnosed ACU and blower fan. Upon arrival reconfirmed prior diagnosis and installed needed parts. Reassembled and tested unit and during tests found lower oven start button still failing on ui membrane. Will need office to reschedule once availability of part is known; ordrng 1 W10694994 (Ui membrane)
We serviced a
WHIRLPOOL RANGE
Model KESS907SSS04
Near Belton, TX 76513
Tali W
Job Details: 11/29/2021
"On site for range not reaching temp and long preheat. Found bake element open. Also, found bottom bake element tray bowed causing it to touch element/short it out.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBK
Near Harker Heights, TX 76548
Tyler
Job Details: 11/29/2021
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed complaint and found FC at 16 degrees and rc at 55. Upon further tests found condenser and evap fans running. Compressor was running at .9amp and increased to 2 amp during tests. Not heat transfer from condenser coil or drier at all (both at room temp). Found compressor not pumping refrigerant through system correctly. Office to reschedule once Availability of parts and authorization is acquired.; ordrng 1 5304475098 (Compressor kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Ahs autho needed)
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/29/2021
Arrived on site to diagnose a washer that is not spinning. Found belt and rear main pulley will need to be replaced to complete repairs. ; ordrng 1 WP8540101 (Belt) and 1 WP8540088C (Pulley)
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/29/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Scott
Job Details: 11/29/2021
Arrived on site for our making noise . Found dampener is making a lot of noise . Ordering dampener . Call to set return ; ordrng 1 W10748710 (Dampener) and 1 W10625423 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for upper and lower rack rusting. Found both racks had rust on them. Replaced both racks test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 11/29/2021
"Arrived on site for washer not functioning correctly. Upon arrival customer agitator was still intact but unit was making a loud noise and bounding around during spin. Upon inspection confirmed agitator was still properly attached. After removing agitator I found spanner nut under coupler had backed off trans causing tub to bounce around. Found no damage to spanner and relighted it down and ran more tests on unit, found washer functioning as designed. Informed customer office would contact customer following day to ensure washer still functioning. Call complete ; ordrng 1 Cnote (Office Please read Tg att. Note)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS
Near Leander, TX 78641
Wesley
Job Details: 11/29/2021
Arrived onsite and found ice bin had been clumping and melting. Cleared ice building causing air gap. Unit is now operating as designed with good ice production. Advised customer on repair. Leveled unit to improve door seal alignment. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator not cooling rc. I inspected unit and found no airflow in rc as temps at 60 degrees.Gained access to the fc evap and found ice build up in vents and fan running. I steamed out the ice and found that airflow returned to rc. I performed and temp test in rc and found that the temperature was at 45 degrees and falling.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78744
Robert
Job Details: 11/29/2021
Arrived on call for complaint of no water. Customer noticed the refrigerator temperature was set to 32 and moved it to 38 day before. Water is flowing properly.
We serviced a
FRIGIDAIRE DRYER
Model LEQ1452KS0
Near Seguin, TX 78155
Noah D
Job Details: 11/29/2021
Arrived on site to inspect unit for not heating due to a broken element. Upon inspection found the units heater broken causing sparks during cycle. Replaced heater and tested. Complete
We serviced a
WHIRLPOOL OVEN
Model KFDC506JSS00
Near Waco, TX 76710
Jonathan M
Job Details: 11/29/2021
"Arrived on site for an oven range that is not heating properly. Inspected unit and work area. The customer advised that the unit seems to be not reaching proper temperature and is not cooking things as quickly as recipes call for. They advised that they are having to leave stuff in their unit for 15 minutes longer than most recipes advise them to. They also advised that on higher heat, the temperature does not reach the heat requested. Ran unit through diagnostics and found no stored error codes. Tested the bake and boiling element inside the unit and found both to be working properly. Ran a bake cycle and found the unit cycling between 371?F and 400?F, averaging around 386?F. The customer did request that I turn up the heat to 450 or 500 as the unit has never reached those temperatures. I did reach temp on both cycles. I did advise the customer that we could replace the thermostat as the bake and broil element seem to be working properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78754
David Z
Job Details: 11/29/2021
"Arrived on site to diagnose washer dryer combo that is not heating the dryer or spinning in washer. On arrival checked for error codes and found error for lid lock failure. Replaced lid lock and retested unit. Found no change. Changed out control and retested unit. Verified unit is now spinning and locking. I tested the dryer and found no issues with the heat. Unit may have a clogged or obstructed vent causing poor airflow, but unit is heating on all attempts to heat. Unit is now working properly. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator with water coming from bottom of fc. Upon inspection found no ice on evap but ice buildup in drain pan i deiced drain pan then found that it was not draining. I then gained access to the drain tube and found it. Clogged. I cleared it and reinstalled the tube and tested unit by pouring water into drain pan and watching it drain down the tube.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Smithville, TX 78957
Matthew
Job Details: 11/29/2021
"Arrived on site for unit not washing. Tested unit and found codes 4/3,7/1. Wash motor was not energizing. Sump and motor needs to be replaced. Replaced sump and motor tested unit. Unit operates correctly. No leaks at present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Leonardo
Job Details: 11/29/2021
Arrived on site customer needed to reschedule office to reschedule. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1100RHM0
Near Austin, TX 78749
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for no heat. Found heating element coming on but calcium build up not letting full heat come up. Advised customer to clean element with vinegar job complete.
We serviced a
GE REFRIGERATOR
Model PFE28RSHFSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
"Arrived on site to install previous diagnosed part. Gained access to air tower. Removed air tower and installed updated tower. Assembled unit and performed software update. Tested operation. All tested good, no water leaks detected during service. P
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XB00
Near Kingsland, TX 78639
Cliff
Job Details: 11/29/2021
"Arrived on site to diagnose a cooktop with valves not turning. Found failed manifold assembly and it will need to be replaced to complete repairs. Office to have jobe authorized and set return appointment. ; ordrng 1 W10284355 (Manifold), states that autho needed"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
Tommy
Job Details: 11/29/2021
Arrived onsite for oven no power. Upon arrival pulled unit found unit fuse was not plugged in. Plugged fuse in and unit came on. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected washer and found pulley is worn replaced cam kit and actuator and ran all diagnostic cycles and everything passed. No further repair is needed at this time, job complete"
We serviced a
MAYTAG WASHER
Model MHW6000AW1
Near Salado, TX 76571
Tyler
Job Details: 11/29/2021
Arrived on site for washer needing previously diagnosed drain pump. Installed needed part on arrival then reassembled and tested unit. found washer functioning as designed with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator maker in noise. Upon inspection of unit I found normal fan noise coming from the fc evap fan. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
Arrived on site for microwave door not closing. Inspected unit and work area. Found both interlocks in closed position. Gained access to interlocks and corrected. Opened and closed door several times and found interlocks working as designed. Tested heating operation and found unit heating. Assembled unit and tightened interlocks screw. Tested operation and unit is working as designed. Collected service fee on credit card for minor repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Robert
Job Details: 11/29/2021
Arrived on call to replace previous diagnosed parts. After replacing agitator and suspension ran calibration washer working properly. No leaks detected at time of service.
We serviced a
FRIGIDAIRE OVEN
Model FFEF3018LBE
Near Copperas Cove, TX 76522
Al
Job Details: 11/29/2021
Arrived on site to inspect bake element issues. Confirmed the complaint and found the bake element had an obvious break in it deeming it defective. Removed and replaced it and unit tested properly and began heating. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Manor, TX 78653
Matthew
Job Details: 11/29/2021
Arrived onsite for oven door not in position hanging from right hinge. Found that the right hinge was not secured. Secured right. hinge. Door open and closes properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dishwasher damage to door. Upon further inspection, I found a large dent at the right side of the door handle in the right corner (photo). Also found several dents on the inner door panel (photo). Customer provided POP which is within the 30 at cosmetic warranty. I am ordering the outer door panel and the inner door panel and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11559689 (Inner door panel) and 1 W11416371 (Outer door panel) and 1 W10909682 (Name plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=56 degrees. I tested the amp draw to the compressor and got .38amps. Inspected the FC evaporator and found a ball of ice at the top right corner of the evaporator on the capillary tubing. I advised the customer of my findings. I am ordering the compressor, UV dye drier, access valve, evaporator and CNOTE-2 HOUR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 WPW10466675 (Compressor kit) and 1 WPW10608485 (Evaporator) and 1 W10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (2 hour job)"
We serviced a
KENMORE WASHER
Model 110.229121
Near Georgetown, TX 78628
Tommy
Job Details: 11/29/2021
Arrived onsite for previously diagnosed parts and quote. Upon arrival replaced unit latch and tested unit is now operating as designed.Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Scott
Job Details: 11/29/2021
"Arrived on site ,replaced bottom hinge bracket and fresh food door . Door is sealing normally fridge in closet , no water hook ups . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78723
Robert
Job Details: 11/29/2021
Arrived on call for complaint of not cleaning. Found spray arm blocked with food. Instructed customer on care for dishwasher.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Bee Cave, TX 78738
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for unit not turning on. Test unit and found loos connection at board. Secured connection test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/29/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/29/2021
Arrived on site for dryer not powering off in middle of cycle. Inspected unit and work area. Performed air flow test with vent on and found major restriction in air flow (red light). Removed vent and tested air flow and found good (green light). Connected vent and left unit pulled away from wall and tested air flow and found still restricted. Spoke with customer on air flow and home venting. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected dishwasher and found water leaking from left hand side, corner of door gasket is not sealing properly and dripping water. Took 1 picture. Replaced door/tub gasket, ran test cycle again"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78730
David Z
Job Details: 11/29/2021
"Arrived on site to diagnose dishwasher that was tripping breaker whenever it was plugged in. Tried to flip breaker and it instantly trips. Breaker is GFCI. When breaker trips, it trips a 2nd breaker for another outlet, both GFCI. Disconnected power cable and tested voltage. Found proper voltage and 0 voltage at neutral. Wiring looks good. As soon as power is connected to control the breaker trips. Disconnected all loads. Breaker still trips. Replaced control and retested. Breaker tripped again. Called tech line and talked to Bruce, SR 7732349951. Bruce had me ohm out all loads and found all are testing good. Checked wiring and found no loose or pinched wires. Only remaining possibility is the issue is in the incoming wiring / GFCI circuit. All wiring and components testing good. Advised superintendent to check the wiring at the box to unit, or try off GFCI. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/29/2021
"Arrived on site for washer making abnormal noises. Unit was not installed at time of service due to home remodel. Customer stated when washer was uninstalled they found a nut underneath unit. Found nut cam off of cam assembly. Inspected unit and work area. Found minor wear and tear on motor guard. Added lock tight to nut and reinstalled. Turned tub by hand. Found 2 dimes under agitator. Removed change from unit. All tested good, no water connected to unit at time of service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Tommy
Job Details: 11/29/2021
Arrived on unit for gab by control and unit manifold damaged. Upon arrival found middle rack manifold damaged as well as found unit UI slightly damaged with gab. Ordering UI and middle manifold.; ordrng 1 W11545334 (Top manifold) and 1 W11416457 (Console)