Honest & Reliable.
Roman - Bellmead, TX
Appointments are made and kept. Quality work in a timely manner. Overall satisfactory service.
Amanda - Austin, TX
Knowledgeable and courteous staff
On time, Courteous and great service
Richard - Austin, TX
Russ - Austin, TX
Zimmerman - Pflugerville, TX
Above and beyond service!
David - San Marcos, TX
The tech, I believe his name was Diego, was friendly and professional, but more importantly, he got the job done right in a short matter of time! Due to needing to order parts, the repair took two visits, but I was kept well informed about the process. And then, to top it off, I needed an extra hand moving a large box and he helped me with that as well. This was a Whirlpool warranty service call too, so in the end, I didn’t have to pay a dime!
Quick, fast service
Brian - Buda, TX
Diagnosed quickly, fixed problem was out in 30 minutes
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
Beavers - Robinson, TX
Mike did a great job explaining what he was doing and why he was doing it.
I was very pleased with the service we received this morning and the knowledge of the repairman.
Michael - Temple, TX
Jane - Georgetown, TX
Mike was on time and very professional and friendly. He located the problem quickly and had it fixed in no time! I was very impressed with him and the associate who first contacted me about scheduling an appointment. I appreciate how quick and easy you made the entire process work for me. Thank you.
James - Burnet, TX
Great job, on time and fixed issue.
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Karen - Georgetown, TX
Mike was very professional and thorough.
Great Service Tech
Tom - Dripping Springs, TX
Brandon showed up when he said he would, was very knowledgeable, anticipated the part need, had the right part and fixed the dishwasher in about 10 minutes.
Awesome Service - as always!
Bryce - Waco, TX
Mike was extremely professional & knew exactly the areas to check to fix our dryer.
Great service/ the repair was not complete but was finished on 3/30
Neail - Austin, TX
Christy - Austin, TX
Thanks so much to Scott for great service!
Lesley - Kyle, TX
Brandon did a great job and was on time.
Franklin - Austin, TX
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
Great Service, very helpful
Robbie - Mountain City, TX
Brandon was thorough, competent, asked the right questions, gave the right answers and was very accommodating and helpful. He left with most of my washer working properly. It still stops on the delicate cycle on "wash" before completing the cycle. Not sure about the heavy or bulky cycles yet (but the casual and regular cycle go all the way through to complete). I am concerned that the washer is filling within 3-4 inches of the top of the tub with just 3 t-shirts in the washer on the wash and both rinse cycles and I don't believe I ever noticed it doing that before I had these issues. The night before he came it filled to the top without any clothes in it when I was just rinsing out the tub and now it's filling all the way up or mostly full with very little in the washer. Brandon told me to wait and see if my washer did work right after recalibrating it and IF there were still issues to call them and I did. I will continue monitoring the various cycles and see if there are more issues. The ones I use most often (casual and regular) are completing their cycles (although they are filling up more than they I've ever noticed them doing before) and the delicate cycle still doesn't complete it's cycle. It stops on wash - not on "cycle finished/completed" and the clothes are still wet.
Josh - Austin, TX
very good service
Washer - Austin, TX
Mr Raju - Round Rock, TX
Mr Johnathan is nice friedly guy with immense knowledge and he educated me on the usage and gave very good tips on other appliances as well...thank you!
Well done, Tommy!
Bruce - Marble Falls, TX
Very professional service in all aspects. Tommy came prepared, he was knowledgeable about the issue, and made the repair quickly. I particularly like the fact that he was clean in appearance and put on cloth overshoes before entering my house.......an extra touch showing respect for my home.
Bryan - Burnet, TX
Bessa - Temple, TX
Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.
Aarons - Marble Falls, TX
He came in, found the issue and had it fixed very fast. Thank you so much
Great service, very knowledgeable and friendly
Arron - Fort Hood, TX
I would recommend to others
Great service, plus great attitude
Jackson - Waco, TX
Helene - New Braunfels, TX
The Staff was very professional and explained exactly what he was doing.
Gilbert - Buda, TX
Brandon answered all our questions and was very knowledgeable
Amy - Hutto, TX
Nathan was very knowledgeable and made sure the repairs were done correctly. He went above and beyond.
Dale - Kyle, TX
Hood Fan Repair
Louis - Georgetown, TX
Mike was prompt, quick to diagnose problem and affect a repair.
Derek - Kyle, TX
Harley - Georgetown, TX
Appliance Express has always gone over and above to provide excellent customer service. I highly recommend them!
Linda - Hutto, TX
I would recommend appliance express..
Such Thorough Service - would recommend to anyone
Christy - Austin, TX
Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!
James - Georgetown, TX
Mike Chapman is an excellent technician. We asked for him by name when we encountered a problem with our microwave. The appointment was set for the day after I called. The replacement part was available within two days and installed promptly.
Super fast great technician
MrYembar - Round Rock, TX
Jonathan was super fast and helpful had the issue identified and repaired in under 20 minutes. He even gave me a few maintenance pointers. I would highly recommend him again!
Great service, technician was very informative
Suzette - Hutto, TX
Nathan was very professional, informative and experienced.
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Amy - Cedar Park, TX
Love the services fast and good 🤗 cliff is a very nice guy! I will definitely call them again!
Dan - Austin, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Woodrow - Marble Falls, TX
Brandon was amazing: knowledgeable, efficient, friendly. We really appreciated him!
Shirley - Buda, TX
Brandon was able to diagnose the ice maker problem quickly, offered a resolution and repaired it rapidly. He also replaced a part in the washing machine while he was here. He came at the earlier time slot that we were given to expect him which frees up part of our day.
Glendening - San Antonio, TX
Prompt, very competent service
Marcia - Austin, TX
Knowledgeable and patient in explaining the problem.
George - Austin, TX
Excellent service. Kind repair man.
Julie - Driftwood, TX
I was very impressed with Brandon and his expertise. He was extremely professional. A wonderful experience from start to finish.
Efficient and kind service !
Danny - Austin, TX
Really nice guys did good job
Ken - Horseshoe Bay, TX
Jason - Killeen, TX
Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.
Prompt, reliable, friendly, helpful
Lisa - Austin, TX
Mrs Leah Davis - Round Rock, TX
Albert - Horseshoe Bay, TX
Donald - Georgetown, TX
Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.
Chris - Round Rock, TX
Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
MrsF - Spicewood, TX
Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.
Jackie - Hutto, TX
Chase was thorough and explained everything he did to solve my problem.
Mike provided outstanding service!
Christine - Georgetown, TX
Mike provided outstanding service and thorough explanations. A+
James - Round Rock, TX
Technician is very knowledgeable and very good with customer service. Asset to your company
Tim - New Braunfels, TX
Adam - Waco, TX
Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.
Thank you for quick response. Mike was professional and informative
Melanie - Temple, TX
Jim - Georgetown, TX
Friendly, professional service technicians
Charles - Bertram, TX
The Guys did a great job. They were clean,very nice,let us know when they be here. Knew what they were doing.Keep up the good work...One the most prompt we had in a while. Thanks Shirley Kleinert
Warner - Killeen, TX
Great service....service guy found and fixed the problem
Katherine - Georgetown, TX
Thank you for great service
Professional and timely
Flores - Copperas Cove, TX
The technician came in early and quickly fixed our dishwasher.
Hollas - New Braunfels, TX
Kevin was on time; quickly fixed the problem. He was very polite and cordial.
Washer valve replaced and now good to go.
Josh - Salado, TX
Answered questions for us unrelated to our service call
Mr - Round Rock, TX
We so appreciated his advice as we have been stumped on how to care for some of our Whirlpool appliances. His knowledge was impressive! We will use him again!
Pam - Georgetown, TX
I cannot say enough positive things about the great service I received on my refrigerator. They were professional, friendly and explained to me every step that was taken. All I can say is Wow! They truly knocked my socks off! I will definitely share my great experience with all of my neighbors and friends!
3rd times a charm
Kurt - Hutto, TX
The first technician gets zero stars for a terrible attempt at accessing the problem and ordering the wrong part once his initial assessment was incorrect. The second technician was terrific and had a much better bedside manner. So overall it was a subpar experience.
good job very knowledgable
Joe - Austin, TX
Washer machine review
Hector - Harker Heights, TX
Tech was very helpful and detail.
Garcia - Belton, TX
Mr Gomez arrived promptly at my residence. In fact he arrived way ahead of my scheduled appointment. He was very nice, professional and seemed absolutely knowledgeable about what he was talking about in relation to my dryer. I appreciated his service.
Don - Salado, TX
Fabulous Service, Quality Expert Repair Service
Hernandez - Round Rock, TX
We had a very positive experience from start to finish in attaining repair service for our double wall oven. Outstanding customer service interface at all levels. Efficient in obtaining parts and scheduling service. Repairmen very professional.
Great job very professionsal
Enrique - Austin, TX
Jose - Leander, TX
as always appliance express does a great job overall
Angela - Temple, TX
Great experience. Donna was top notch!
Tommy was very good.
Bill - Georgetown, TX
Katy - Leander, TX
Both guys were extremely professional and helpful.
Great service as always from Appliance Express
Picot - Temple, TX
Mike Gomez is very professional technician. The company is always timely with there response time. I greatly appreciate the service provided by Appliance Express and Mike Gomez.
Lynda - Temple, TX
Great service. Explained everything. On time. Focused on job. Friendly.
MsBeldin - Pflugerville, TX
on time, friendly and helpful
Jay - Burnet, TX
Prompt, courteous and very professional. Could not be better. Thank you for sending me the best anyone could ask for. Thanks Again, Jay Colquitt
Barry - Georgetown, TX
I am disappointed that no receipt for service was emailed as promised.
Great & Knowledgeable Service
Greg - Georgetown, TX
Tommy knew exactly what to do to resolve our ice maker woes! We were back online in no time!
Great service, very professional.
Elinore - Georgetown, TX
Very knowledgeable about product.
Terry - Georgetown, TX
Showed up an hour early, took care of the problem and was very personable. This repairman is a keeper in my book.
Lindsey - Temple, TX
Excellent service. Donna was a good communicator. She was helpful. We liked her.
First class service
Rita - Round Rock, TX
Jonathan was a 1st class professional. He answered all my questions and gave an excellent tutorial on the machine.
Mr - Austin, TX
Mr. morales was the best and most knowledgeable repairman we’ve had.
Toby - Georgetown, TX
They want to earn your business
Mark - Leander, TX
First time customer. Called in with a manufacture warranty repair. They diagnosed and fixed the initial issue and went above and beyond to fix other issues caused by the original installers. They definitely earned my business for future claims now and after the manufacture warranty has expired.
Great Service. Pleasant and knowledgeable.
Sally - Georgetown, TX
Brooke - Kingsland, TX
qualified technician ! very friendly and informative
James - Marble Falls, TX
Jones - Harker Heights, TX
Great service! Mike was very professional and took the time to answer all of my questions.
Julia - Killeen, TX
Service was professional
Lucille - Burnet, TX
Best service I have had in a long time. Gave us a day, emailed confirmation and call the day of the service with a time Showed up when expected completed work quickly and was through.
Great customer service
Mike - Kingsland, TX
Fixed the problem promptly; very courteous; excellent
Frances - Georgetown, TX
Both employees were very professional and knew their job. Presented themselves as excellent employees. I wish other service people were half as good as these two employees . Great job!
528 Buffalo Trail
Tony - Liberty Hill, TX
Thomas was Awesome!
Elliott - Liberty Hill, TX
Busby - Waco, TX
On time, quick, made sure we understood cost options.
Sara - Austin, TX
Happy - Georgetown, TX
Very polite and knowledgeable. My repair was under warranty so don't know the price.
John - Georgetown, TX
Mike Chapman is very knowledgeable on how appliances work. He goes right to the problem and solves it quickly. He is courteous, and leaves a very clean workplace when he is finished. I will definitely call him again.
Mary - Temple, TX
Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.
Schneider - Temple, TX
Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!
Hales - Belton, TX
Mike was very professional, friendly, and knowledgeable.
Jack S. - Georgetown, TX
Couldn't be happier with the repair! The guys were in and out in less than a half hour! Pure professionals, even wore booties inside because it was raining outside. Courteous, pleasant, even gave me some tips and pointers on products to use and if I ever had to repair myself. Guys - you are the best!
Sue - Horseshoe Bay, TX
The workers called and arrived when they said they would. They were so professional and explained all they were doing. They even covered their shoes before entered my home,
Quick service order and repair on new appliance.
Ginny - Georgetown, TX
I was very pleased to schedule the appointment quickly, get the part in so fast, and have the install it. Very great experience and quick response time.
Tommy was very friendly and professional
Ellen - Georgetown, TX
Anne - Liberty Hill, TX
The guys came early, assessed the situation, replaced a broken control kit, were cautious, & courteous to keep my home clean & damage-free. Excellent!
Job well done!
Henry - Leander, TX
Tommy and Lou did a great job. My ice maker quit and they replaced the compressor and major components. It's working great again. Great job!
Great customer service
Erin - Lakeway, TX
Great service I cannot say the same for call center
Ronnie - Georgetown, TX
Linda and Richard
Moran - Georgetown, TX
Great service. John answered all my questions and gave me some helpful suggestions to make my appliances more effective.
Marco - Liberty Hill, TX
Jerry is what every in-home service technician should strive to be. He was extremely knowledgeable, very friendly, and had interesting conversations. He was also very patient as I had plenty of questions to which he had very honest, professional answers to. He also let me hover while he was working and explained everything he was doing and what specifically was wrong with my fridge. On top of that, he gave me advice on small maintenance things I should be doing. I wish every in-home service call was like this one.
Steve - Georgetown, TX
He did a great job
Prompt and efficient
Kenneth - Buchanan Dam, TX
Tommy was friendly and very professional.
Washing machine repair
Jini - Horseshoe Bay, TX
Tommy was awesome. Arrived when he said he would was professional and polite.
Appliance Express back office experience
Walid - Austin, TX
This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.
C - Round Rock, TX
Laila - Leander, TX
Our experience with Appliance Express has been extremely positive. We have had a few technicians come out to our home on different occasions and they have all been very friendly and helpful. Jerry has come out at least twice- once for fridge service and the other for vent hood service. He has always been extremely knowledgeable, professional, friendly, patient with our many questions, and informative. We are so happy to have found Appliance Express and plan to use this quality company for years to come as the need arises. Thank you for your commitment to excellence.
Robert - Leander, TX
This was a very pleasant appliance repair visit. Jerry new exactly what was wrong, how to fix it and how to be polite and professional. He was very quick and thorough. He even offered good tips about maintaining other kitchen appliances.
Great service, very informative
Matt - Austin, TX
Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.
Great service! Mike was awesome
Al - Georgetown, TX
Craig - Georgetown, TX
Tommy was efficient, professional and friendly. He quickly diagnosed and repaired the problem.
Robert - Cedar Park, TX
Knew exactly what to look for and explained everything thoroughly. Very friendly and prompt.
Debra - Georgetown, TX
It was a good experience was good. Mike is Awesome
Emily - Georgetown, TX
Efficient and friendly
Corey - Georgetown, TX
Matthew - Georgetown, TX
It was good
Great Service - highly recommend
Megan - Georgetown, TX
John - Horseshoe Bay, TX
Tommy was very courteous and very helpful.
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
Michelle - Round Rock, TX
The technician was very thorough and gave me great tips on my new appliances.
Amazing Service and Very Professional
MsMiller - Round Rock, TX
Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.
Butch - Round Rock, TX
Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.
Experienced, knowledgable, respectful service
Larry - Georgetown, TX
Clear explanation of issue and quick resolution.
Protection plan service call, dishwasher
David - Hutto, TX
Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.
Fast and Efficient
Jerry - Bertram, TX
Prompt and no wasted motion.
Cheryl - Spicewood, TX
Tj - Horseshoe Bay, TX
Great service by Mike
Robert - Georgetown, TX
Mike was very open on what to help prevent future problems and suggestions.
Myra - Round Rock, TX
Tommy was great! Very helpful!
VERY KIND KNOWLEDGABLE, QUICK TO GET THE JOB DONE, ALSO VERY CUSTOMER FOCUSED
Barbara - Marble Falls, TX
THE TECH WAS A VERY KNOWLEDGABLE KIND SERVICE TECH, VERY QUICK TO GET JOB DONE, AND CARING TO MAKE SURE WE HAD HIS INFO FOR FUTURE REFERENCE
Great service, fast, efficient, and friendly.
Jacob - Georgetown, TX
Jane - Austin, TX
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Excellent customer service
Contessa - Austin, TX
Very pleased with service and excellent technician.
Nancy - Bastrop, TX
Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.
Sylvia - San Marcos, TX
very pleasant young man
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
Joanne - Spicewood, TX
Precise on time fast service
Mr Bjarte - Georgetown, TX
Very good service rep
Mary - Dripping Springs, TX
Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me
Dayle - Georgetown, TX
Neal - Round Rock, TX
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Very good service
David Gavin - Briarcliff, TX
Very helpful; and solved problem
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
James - Spicewood, TX
Great service.Knew what he was doing
Fantastic customer service! The very best.
Lynn - Georgetown, TX
Mike was honest, really cared about his customer and went above and beyond to make it the best experience. He asked about and answered all my questions, was knowledgeable, informative and extremely helpful. If I have another need to contact Appliance Express, I would definitely ask for Mike.
Michelle - Horseshoe Bay, TX
Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!
Karen - Georgetown, TX
Great service, Mike was prompt, very polite, and did a great job, highly recommended!
Chester - Bertram, TX
Prompt arrival - professional service - completed task first time out
Gary - Leander, TX
Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Gail - Georgetown, TX
Fantastic service, provided in a timely and efficient manner.
Keith - Georgetown, TX
Punctual and friendly.
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Great service! Knowledgeable and efficient .
Lynda - Marble Falls, TX
Robert - Georgetown, TX
Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.
Sylvia - Lakeway, TX
Gerry was very courteous.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Lynn - Cedar Park, TX
Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.
Connie - New Braunfels, TX
Diego G. Was very professional and pleasant. Fixed the problem very quickly.
Microwave Warranty Repair
Cathy - Kingsland, TX
Thomas was on time and professional. Highly recommend!
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Seema - Round Rock, TX
Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .
Great service. Repair completed.
Jimmy - Buchanan Dam, TX
Mr B - Buda, TX
Very professional. Quickly diagnosed the problem and completed repairs.
Dale - Georgetown, TX
On time & completed repair quickly.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Prompt! Attentive! Professional!
Leah - Waco, TX
Water Dispenser Repair
AJ - Georgetown, TX
Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.
WASHER WHIRLPOOL WMH31017HS6 "Arrived onsite for F1E4 error code when attempting to start cooking. Performed voltage test per tech sheet, all passed. Called tech line for assistance. Removed control panel and noticed damage to the frame. From the upper door switch going down, there was a gap. This is causing a bad connection resulting in the error code
RANGE KITCHENAID KCGC506JSS00 Arrived on site to install previous diagnosed parts. Removed incorrect orifices and installed new. Tested operation. All tested good.
DRYER MAYTAG MGD7000XR0 Arrived on site for dryer not heating again. I spoke to the manager and they stated the had the vents cleaned out yesterday. I gained access to the thermistor and the thermal fuse. I found them failed again. I replaced blow. I tested the unit and it is now working as designed. Job complete.
ICE MACHINE KITCHENAID KFCS22EVMS4 Arrived onsite for unit dripping out the front door freezer of the unit. Pulled unit out. Found that the drain nipple was clogged. Un clogged drain nipple. Let customer know of new type of drain hose to replace the current one and would like new left and right gaskets on the unit. Ordered parts. Office to reschedule ; ordrng 1 W10619951 (drain tube) and 2 W10830046 (gasket-fip)s
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to test unit for lights out and noise. Found light module in freezer was not connected properly. Secured connection, tested unit lights are now working good, verified with customer lights are now good. Customer said noise coming from unit is more noticed at night time. Was able to experience sound and advised customer sound is in the walls from Freon moving around in the lines. Sound is normal part of the operation.
WASHER AMANA NTW4516FW3 Arrived on site to install previously diagnosed part. Inspected unit and work area. Customer advised that the prior issue had gone away but that she was having an issue with her unit going into the final spin. Placed unit in service diagnostics and found an F5 E2 for a lid lock failure. Tested door lock and found the lock trying to lock but not actually locking. Replaced latch and tested unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL LEQ8000JQ3 Arrived to inspect dryer not heating.Confirmed the complaint and found the cutoff and element were defective and causing the no heat.R&R both and unit tested as designed.Customer satisfied.Job completed
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for ice maker leaking inside the RC. Upon inspection I found condensation build up on the ice box gasket and a trail of water going down. I ran the ice motor test and it passed. The ice bin was full of ice when I arrived. I tested the ice box fan. it sounded weak and not consistent. I am ordering the Icebox fan (W10846539) control (WPW10675033) fascia (W11197489) for repair door ice(W10919724) just Incase. Office to R/S due to part availability. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W10919724 (door-ice) and 1 W11197489 (heater) and 1 WPW10675033 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 install previously diagnosed ui, high-voltage control, and evaporator motor thermostat kit. I was able to disassemble and install the three needed parts and then reassemble the unit and verify that everything is now functioning as designed iPhone the customer it will take about 24 hours for the unit to stabilize the temperatures. Call complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not starting, upon inspection found the dishwasher installed incorrectly causing leaning cab, the issue bound the latch, builder has installed granite using dishwasher as a weight bearing wall, right side wall of counter will need to be redone. Customer will contact builder. Complete"
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer not working as designed. I inspected the unit and work area. I found fault codes for failed latch and water valve. I gained access to the water valves and found the resistance within range. I tested the lock and found it showing resistance within range as well. I ran the unit through a diagnostics cycle and found it operating as designed, and no fault codes coming up. Job complete. No water leaks detected."
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and water dispenser is operating properly but ice dispenser is not dispensing ice and ice door is stuck open. Will need to replace dispenser again as well as UI. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service. Customer will need to keep eye on unit to make sure no leaks appear.; ordrng 1 242074214 (module-dispenser) and 1 242114903 (board-control) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED )"
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for a washer that is leaking. Inspected unit and work area. Noticed washer leaning forward and water appearing to be coming from the water dispenser. Advise customer that the unit needs to be completely level for her not to have this issue. Adjusted her feet and tested unit. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found no faults in diagnostics and all functions test good. Started cycle previously ran by customer and found the sound customer is hearing is coming from upper spray arm spraying against top of tub and inner door. Insulation is located correctly and sound is normal for plastic tub units. Unit is functioning as designed. Job complete
WASHER ELECTROLUX EIFLS55IIW1
OVEN WHIRLPOOL KEBS209BSS00 Arrived on site to install previously diagnosed parts. Upon further inspection found customer already cycled off power at breaker. Gained access to thermal fuse and found it ohmd out as open. Ohmd out blower and thermostats and all tested good. Installed new upper oven door gasket and thermal fuse. Cycled power back on and tested unit. Unit functioning as designed. Call complete.
REFRIGERATOR FRIGIDAIRE LFTR1814LBF "Arrived to inspect traditional top freezer bottom refrigerator not cooling.Accessed the evaporator and discovered a massive ice blockade on the right side of the evaporator, which will require a sealed system repair with a sealed system tech and 2 hoursOrdering evaporator, compressor, dye drier, research for any additional parts neededOffice to reschedule the customer for return service Needs more work ; ordrng 1 241785404 (condenser) and 1 242067214 (s/a pur-evaporator) and 1 5304507765 (compressor kit) and 1 AUTHORIZATION (SEALED SYSTEM REPLACED ) and 1 RESEARCH (ANY ADDITIONAL SEALED SYSTEM PARTS) and 1 SEALEDSYSTEMTECH (2 HOURS)"
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer drum not sitting properly. During testing found that no issues with the washer all functions tested good. Customer was not aware of the suspension system that are in new washers. Advised customer on care and use of washer. Complete
DISHWASHER GE GLD2800V00BB "Arrived to inspect dishwasher with damaged hinges.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to install previously ordered part.R&R the right side refrigerator gasket.Heated it and advised customer the unit will mold itself to the cabinet.Job completed
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker only dispensing crushed ice. During testing found that the the shut off arm to ice maker was jammed causing the ice maker to produce too much ice which overflowed into the ice maker housing. Ice cubes got caught into the cube and crushed solenoid. Removed ice maker assembly and removed ice cubes and adjusted shut off arm to the ice maker and put everything back together and all functions tested good. Complete
REFRIGERATOR GE GSH25JFXBBB Arrived on site to install previously diagnosed system equipment. Upon arrival I found and was able to verify that the system was indeed starting to go bad and compressor is not pumping Freon through like it should be but during repair I also found that the evaporator fan motor though it was receiving proper voltage was not running as it should. Customer is able to verify that they have not heard the evaporator fan motor running inside the freezer since Thanksgiving so during the salt system repair I went ahead and put in the evaporator motor and verified that it was functioning as designed. Inform customers It will take 24 hours for the unit to properly stabilize the temperatures but by the next day it will be safe to put food in again. Call complete
DISHWASHER MAYTAG MDB4621AWB0 "Arrived to inspect dishwasher without power.Checked junction bot and unit has voltage.Found the unit will require a control, which theControl no longer made.Unit is non repairable due to this."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for Water dispenser trickling water. Not normal flow. Water dispenser trickling water. Not normal flow. Cant remove water filter. Tested water flow from dispenser and nothing came out. Removed current filter and installed new filter. Didnt change the flow into the dispenser. Removed lead from valve and checked voltage and got 124. Checked resistance and read .243. Way too low. Will be ordering a new valve to be installed upon return visit. Customer also stated the left side of fridge compartment was freezing item. Lowered freezer temp to 3 and fridge temp to 39. Ran diagnostics and no errors came up regarding cooling. Explained to customer to keep items from grouping near the top right side near the air flow vents. These correction should make a difference in item freeing in fridge. ; ordrng 1 W11043013 (valve)
WASHER WHIRLPOOL MVW7230HW0 Called ahead and customer needs to RS. From notes feel lid strike is needed. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11457841 (STRIKE )
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for back left burner not igniting. I inspected the unit and work area. I found the burner caps on the wrong burners. I placed the burner caps in the correct positions and all burners ignited as designed. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor wash performance . Ran diagnostics, no error codes . Found wash motor weak . Ordering sump and motor . No water leaks detected at time of service. Call to set return visit .; O-emld tckt"
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on site for microwave not closing. I inspected the unit and work area. I found the interlocks in the back position. I powered the unit off and pulled the interlocks into the correct position. I powered the unit back on and tested the unit. It is now working as designed and heating.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not running correctly, upon inspection The dishwasher filled and started cycle correctly, tested all functions and heat, no problems found
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, filter drier and vacuumed system. Upon adding Freon. Compressor was running but not pumping. Pressures did not equalize. New compressor was defective. Will need to order another compressor and drier. ; ordrng 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 TJ90SF8404 (Access valve) and 1 Authorization (Authorization needed for repair)"
OVEN WHIRLPOOL RBS245PRS00 Arrived on site for an oven that has a broken handle and outer glass. Inspected unit and work area. Customer advised that the handle was starting to come off and as soon as it broke off completely the outer glass broke off as well. Confirmed customers complaint. Unit will need an outer glass and handle for a pair. ; ordrng 1 8302807 (door handle blk) and 1 8303312 (glass-door)
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and ice container and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer leaking from bottom . Ran several test cycles and a regular load and could not duplicate the issue. Did not see any leaks from bottom. When I removed the back panel did notice residue that looked like it was coming from vent. Instructed customer on detergent amounts and cycle selection. Checked vent and vent tub deflector (not present). Could be stator.
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for a defective compressor,replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
WASHER MAYTAG WFW5620HW0 Arrived onsite to replace previously diagnosed parts as instructed by whirlpool tech line. Replaced control and stator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for not having glass plate, ordering plate. Office to reschedule ; ordrng 1 GH7155XHS1 (PLATE)"
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washing machine making loud noise when put into agitate. Put unit into diagnostics mode and found the sound to be as if something plastic rattling around. The sound only occurs slightly when in low speed and really occurs when reaching high speeds. Tested unit with the wash plate out and noise still occurred. Took tub out of unit and tested, unit still made sound. Took belt off of unit and isolated motor and it no longer made noise. Indicating gear case failure I replaced the gear case. I retested unit and found the same sound occurring. I ran through all the above tests again with the gear case and had the same results. I then called techline and spoke with Dave. He said to replace motor and control and was due to fault with the triac. He said if it does not fix the issue to replace the splutch. Received SR# 7729530957. Ordering motor and control. Office to reschedule.; ordrng 1 W10832724 (MOTOR) and 1 W11498190 (CONTROL)"
RANGE KITCHENAID KSGB900ESS3 Arrived on site to take Co readings on range . No issues found . No repairs needed . Job complete .
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site to test unit for loud noise. Tested unit and found loud tapping sound. Found piece of hanger on left side tub vent port causing tapping noise when in spin. Also found rotor bolt loose. Also found cord from blinds with handles still on, on drain pipe tapping the back of the unit adding to the noise. Removed broken piece of hanger, tightened rotor bolt and removed blinds cord. Tested unit and noise was gone. Verified with customer noise is no longer present. No leaks detected at time of service. Job complete."
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and inspected dryer and found it is running properly, took a short video and sent it to DW, confirmed it is heating normally, job complete"
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to install parts to resolve high voltage system not heating. Installed cap mag and diode and retested. Unit is now heating as designed. Call complete.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented Console, job complete"
WASHER WHIRLPOOL WTW4955HW1 "If customer calls back refer call back to whirlpool. Arrived on site and found customers complaint is that washer does not add enough water. Set washer into a diagnostic cycle and did not find any saved error codes. Explained to customer how the washer measures each load and uses the correct amount of water depending on the weight of the clothes. Used the diagnostic the cycle to show how all the functions operate, explained correct amount of detergent usage, correct loading procedures for each type of load.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not responding and screen being blank. Found failed console, ordering console. ; ordrng 1 Cnote (Office to schedule when part comes in)"
DRYER WHIRLPOOL WED7120HW0 Arrived on site and tested operation. Found stuck key error and ui not responding intermittently. Unit will need new ui to repair. Office to schedule return services ; ordrng 1 W11419059 (UI)
DRYER WHIRLPOOL WED5100HW0 Arrived onsite and found warped drum causing thumping and grinding. Ordering drum to repair. Returning with repair kit and blower wheel. Office to reschedule. U. ; ordrng 1 W10545923 (drum)
DRYER WHIRLPOOL WETLV27HW2 Arrived onsite for dryer not working properly. Upon arrival unit was unplugged. Connected to power and unit did not power up. Took voltage test at terminal block and recorded 245 vac between L1and L2. 229vac from L1to neutral. 26 vac from L2 to neutral and 107vac from neutral to chassis. Unit needs electrician to correct incoming voltage issues. Shut off power to unit for safety Job complete
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for microwave oven combo where the microwave would intermittently stop and give close door error on UI. Upon further inspection found that the screw to left door hinge was stripped and allowing door to slip and lose contact with interlock. Ordering screws and hinges. Office to reschedule. ; ordrng 2 PARTSRESEARCH (MICROWAVE DOOR HINGE)s and 2 W10874474 (MW HINGE)s
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer tripping circuit breaker. Inspected unit and work area. Found corrosion buildup on waterlines to unit. Perform diagnostics mode and checked fault codes. Found error F3-E2 inlet water temperature fault, F0-E5 off balance load and F7-E0 loss of power. Ran automatic test cycle and found failed during inlet valve test. Disconnected thermistor connection from inlet valve and ran automatic test cycle. Found passing all test with thermistor disconnected. Will need to replace inlet valve assembly.Recommend to replace hoses. Customer stated he would have return. ; ordrng 1 W11165546 (INLET VALVE)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced left hand dispenser door and tested unit. Unit is now working as designed. Call complete.
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site for venthood not operating. Tested and inspected unit and found when installed a screw that was too long was used for vent stoping the fan from moving. Made needed adjustments and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that is not drying clothes all the way. Inspected unit and work area. Customer advised that she had gotten the dryer vent test kit from whirlpool but was physically unable to set it up. Added vent kit to the dryer and ran a cycle. Found the card would not fall down. Tested unit with the vent hose pulled off and the card fell and was venting as designed. Customer attempted to vacuum out some lint in the back of the wall but I advised her that her issue was probably closer to a top of her roof. We tried again after the customer vacuumed out the lint and still had the same result as the first time. I did advise the customer that she had a long vent hose and that it could cause problems with air restriction. Customer requested that I trim her vent hose since I was already there. I did trim down the vent hose but advised the customer to have a dryer vent company clean out her vent. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for ice bin being stuck. I inspected the unit and work area. I found the ice bin stuck in ice. I removed the fill tube and steamed the inside of the ice box. I got the ice box clear and removed all the ice. I found the ice maker leaking. I replaced the ice maker and silicones the fill tube in place. I cycled the unit and it worked as designed. Job complete.
REFRIGERATOR FRIGIDAIRE FFHD2250TS5 "Arrived on site to diagnose refrigerator with mullion not contacting its guide in the top of the fridge. I was able to take the mullion out and drill down the adjustment hole to go a little higher, and raised level of unit. Retested and now all is working as designed. Call complete."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit Sump and tested. Unit is running as designed. No signs of leaks. Job Completed.
OVEN KITCHENAID KDRP487MSS03 Arrived on site for left oven not heating as well as the right oven. Inspected unit and work area. Performed temperature test at 350° on bake mode and monitored first 3 cycles. Tested cooktop operation while monitoring oven temperature. Found average temperature at 356° with little fluctuation. Spoke with customer on user care guide and email a copy of user care guide to customer. All tested good.
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 "Arrived on site to inspect fridge for frosting up, replaced 2 gaskets and filter, found no issue with right gasket.
WASHER WHIRLPOOL CHW9150GW0
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to install replacement microwave. Upon arrival, the customer advised that the door button sticks and sometimes the door wont open. I removed the old unit and removed the mounting plates. Installed mounting plates to new unit and installed new unit and tested. Unit is operating as designed. I recommended that the customer use two fingers on the outer edges of the button or one finger in the center of the button when opening the door to help prolong the life of the button as it can break if pressing on either edge with one finger. Job completed. Returning old unit to manufacturer."
MICROWAVE KITCHENAID KHMS2056SSS0 "Arrived on site to install parts to resolve microwave thinking door is always open and has broken interlock. Installed new upper receiver and cam, upper switch, lower 3 wire switch. Retested and all is working as designed.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced light and tested unit. Unit began to light in the freezer section and is working as designed. Customer also complained that her water dispenser is still not working properly. She bought a whirlpool filter from Lowes and its not dispensing water. Confirmed customers complaint. When the filter is removed the unit does dispense water properly. But when filter is placed in, the filter dribbles and then stops. I called tech line and spoke to Kathy SR# 7729528152. She advised that she believed the issue to be a faulty filter and to have the customer replace the new filter to ensure it wasnt just a bad new filter. She advised that if the customer has bigger problems pass a new filter, to replace the housing but to have the customer replace that filter again first. Call complete."
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site and installed new ice container. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and replaced water valve diagnosed on previous visit, after replacement confirmed in a diagnostic cycle that both valves are operating properly. No water leaks from connections at time of service, job complete"
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for always draining, upon inspection found the drain kicked on automatically, replaced control board and tested for functions. All functions returned. Complete"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for not washing correctly. Found high drain loop was not installed causing food from garbage disposal to back flow into dishwasher. Lower, middle and third level spray arms were clogged preventing proper operation. Sump motor was receiving proper voltage but when I tested with spray arms off hardly any water was flowing properly. Recommend replacing lower spray arm(W10837249), middle spray arm(WPW10498900), feed tube with third level spray arm(WPW10340745) and sump and motor(W11087376)
OVEN WHIRLPOOL KOSE507ESS04 "Arrived on site for an oven that shut off after using a boiling cycle. Inspected unit and work area. Unit was completely dead so had the customer turn off the breaker. Removed control panel and tested continuity through the thermal fuse. Found continuity through the fuse. Tested voltage going through the J8 connector which is one of the L1 lines of voltage to the control. Found 9.82 V going through to the control. Replaced thermal fuse just in case and tested unit. Unit did the same thing. I called Whirlpool Techline and spoke to Sterling SR# 7729077443. He had me check the other L1 connector at the P5 connector and found th same voltage to the neutral on the board. He advised that because we found the same voltage on both sides of the unit, it verifies that there was not a harness or fuse issue due to not having enough voltage on either end. He advised that this would be an incoming voltage issue and to have the customer get an electrician out to resolve t
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site for Gas Oven not working. Removed items from the oven and started the bake cycle. Oven lit on first click of igniter. Oven was warming as designed. Started a broil cycle and broil flame lit in first click. No repairs needed. Oven heating as designed.
OVEN WHIRLPOOL WEG515S0FS2 Arrived on site to diagnose a range that is not heating properly. Found foil in bottom of oven blocking air vents. Removed foil and found no other issues with unit.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 On site for icemaker not dispensing properly according to the customer. Upon arrival I found that the ice dispenser when activated sounded like something was stuck inside the iceberg and after I was able to remove the iceman I found there is some ice jam inside of the teeth area I didnt found that the reason the ice was melting and freezing in the entry areas because the separator door inside the dispenser was not sealing properly in allowing hot air to get up inside the ice bucket and melt it and re-freeze it. ordered part Wpw10353552 (separator); ordrng 1 UNKNOWN (SR HAS ORDERED PART)
WASHER AMANA NTW4516FW3 Arrived on site to install previously diagnosed part. Removed control and installed new control. Placed in diagnostics and ran calibration. Then put though manual diagnostics to ensure washer was operating as designed. All tested good. No leaks detected. Job completed.
REFRIGERATOR GE CFE29TSDBSS Arrived on site to replace evaporator fan motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for cooling complaint. Found large ice ball on inlet of evaporator no frost on rest of evaporator diagnosed a leak or restriction at evaporator. Ordering a new evaporator and compressor. ; ordrng 1 W11209866 (Compressor) and 1 W10913906 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs), used 1 W11407409 (Evaporator) from stock"
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise. Tested and inspected unit and found issues with blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator leaking from top of RC. Gained access to filter housing and valve and found compartment filled with water. Unit already had filter out of housing when arrived and when tested without the filter the unit had no leaks. Upon putting filter back in I found there was a small leak at housing when getting water. Replaced housing and found leak still occurring. Found off brand filter had different head than the every drop filter. Installed new filter and tested unit again. Now seeing leak at right side of housing where water tube is attached. Ordering new filter housing and water tube to install. .; ordrng 1 8212547RP (WATERLINE) and 1 W10786952 (PRESSURE VALVE) and 1 W11194438 (FILTER HOUSING) and 1 W11209890 (WATER TUBE)
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven bake not working and the light not coming on. I inspected the unit and work area. I found the bake working but then,Ishtar not coming on when called for. I pulled then oven light socket and tested power to it. I am getting no voltage to the socket when light is called for. I am ordering the control to complete the repair..; ordrng 1 W11126814 (cntrl-elec)"
RANGE WHIRLPOOL WFE505W0JS "Arrived on site for customer complaint of oven being hot to the touch during use. Found door is closing properly, hinges and seal test good, oven is hot to the touch on top front and near the handle. This is the design of this unit, no parts need replacing,
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to replace failed control board, after replacing, unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining at the end of the cycle. I inspected the unit and work area. I found the unit going through diagnostics as designed. I found no error codes and the drain pump hose looks good. I installed a new control to correct the draining issue. Customer complained about water coming from the steam vent. I spoke to the customer about steam accumulation and how it turns to water. I am ordering a new vent assembly to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10428211 (vent asm)
DISHWASHER GE GDT625PSJ2SS Arrived on site to test unit for not filling with water. Test unit and found bad float switch thinking unit is full. Replaced switch test unit and unit test good job complete no leaks present at this time.
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived onsite for the refrigerator freezer section has frost build up inside the ice container. And the water dispenser is not working properly. During testing found that that the ice door is not closing all the way causing warm air to enter the ice container causing the issue. Also found that the dispenser pad is causing the intermittent water dispensing issue. Will need to replace ice door assembly and chute, and dispenser pads. Ordering parts and office to schedule.; ordrng 1 Wpw10546285 (Ice door motor) and 1 Wp2180353 (Door chute)"
ICE MACHINE KITCHENAID KUIC15PRXS1 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the the water valve is making a loud noise but working properly. During testing found that the compressor is not working properly evaporator is not getting cold causing the no ice issue. A sealed system repair is needed.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite and replaced freezer door gasket. Unit is now operating as designed. Advised customer on repair.
MICROWAVE KITCHENAID KMCC5015GSS1
DISHWASHER GE GLD4560V00SS
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not filling with enough water, changed all settings to allow deep water wash with extra fill. All functions worked, water filled to 3/4 full. Complete"
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is loud during spin. . Installed mounting screws and tested unit. Found all is functioning properly at this time. Also advised homeowner on best loading to ensure proper results. No leaks were found at time of service.
WASHER WHIRLPOOL MVWB835DW5 "Arrived onsite for washer not wanting to start a cycle. Units lid lock would not engage. Also found that when trying to put the unit into diagnostics to test auto cycle and individual components the unit would not respond. Did manage to record fault codes. F7E2 motor drive module over voltage, F5E1 lid switch, and F2E1 stuck button. Called tech line for advice. Went through ohms test for latch and failed. Retrying diagnostics did not work. Recommended replacing the latch and control. If F7E2 was not corrected recommended replacing stator. Replaced control and latch, on hand. Tested unit and seemed to correct issue. Passed all diagnostics test, after replacement. SR#7729531974. If F7E2 persist will need to replace stator. Job complete"
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer not draining/not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error codes F3E1, F8E1 & F0E1. Cleared the codes and continued with testing. Unit failed to dispense the correct amount of water. It agitated and the spin cycle functioned. I removed the water hoses from the village snd found debris inside the hoses and some debris inside the hot valve. With the unit off and plugged in, I unplugged the water level sensor and immediately the unit door locked. Plugged sensor back in and cycled power to the unit and the door unlocked. I removed the sensor tube and blew through it and it was clear with no damage. I am ordering the inlet valve and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 WPW10435242 (valve)"
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site to test unit for not drying. Test unit and element coming on. Advised customer to use rinse aid to help unit dry job complete.
DRYER MAYTAG MEDC300XW0 "Arrived n site for dryer not starting and making humming noise. Tested operation to verify failure and found unit working. Disassembled unit, inspected blower wheel and terminal block. Found no signs of damage. Assembled unit and tested operation. All tested good. Spoke with customer on possible failures."
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washer that is making popping sound during agitation. Tested all parts and components and found no abnormal operation or failing parts. Advised customer and noises to be expected during cycling. No further repairs are needed and no leaks were found at time of service.
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for customer complaint of leak, found leak coming from door bellow seal, I cleaned door, unit sealed and tested good."
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not opening correctly. Looked at door. Upon further inspection. Found that the right hinge was broken. Did not have part with me. Office to reschedule ; snapped 1 QuickPics
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for freezer not freezing. Initial inspection showed signs of defrost issues not allowing cold air to circulate. Unit was given time to defrost. Upon inspection found broken heater. Replaced heater, tested unit and unit is functioning properly. Job complete"
RANGE FRIGIDAIRE FGGF3685TSA "Arrived on site for customer complaint of unit not heating, found failed bake ignitor, I replaced ignitor, unit tested good."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying dishes. I put unit into diagnostics mode and found no stored error codes. I ran test cycle and monitored amp draw from heater and found correct 8 amp draw the entire cycle. Found unit to be functioning as designed. Advised maintenance manager on rinse aid usage via user care guide. Call complete.
COOKTOP JENN-AIR JED8345ADB15 "Arrived on site for cooktop front switch left stem broken. Inspected unit and work area. Found switch will need to be replaced. Disassembled unit to gain access to switch. Wired switch and found new design on switch it not allow it to be incorrect position. Called Whirlpool tech support and spoke with Adrian. He stated wires can not be spiced, will need to wire harness. He stated wire harness if is available is designed for new switch. Sr#7729529540. ; ordrng 1 WIREHARNESS (PART RESEARCH )"
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for washer not moving past sensing. Upon arrival found unit had no error codes. Put unit through manual test and found your lid lock was not secured. Secured lid lock and tested. Unit is now operating as designed . Job Completed.
REFRIGERATOR WHIRLPOOL WRF954CIHV01 Arrived onsite for ice maker not dispensing ice. Upon arrival found unit was making ice and dispenser door would open but unit ice motor was not rotating ice out. Found unit panel was not sending voltage to motor. Ordering panel UI.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11330648 (PANEL UI)
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to test unit for loud noise and not washing. Test unit and found loud noise to be fill valve not opening all the way not allowing enough water in making unit not wash correctly.
DRYER WHIRLPOOL MDG3500BWQ "Arrived n site for dryer baffle had fallen off. Inspected unit and work area. Gained access to bottom of dryer to find missing baffle screws. Found both screws. Found baffle holes stripped on old baffle. Will need to replace baffle to repair. Installed new baffle and assembled unit. Tested operation, all tested good.
REFRIGERATOR MAYTAG MFX2571XEM0 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Jumped ice maker cycle and found not advancing. Tested voltage to ice maker and found correct. Found failed ice maker.Removed failed ice maker and installed new. Monitored ice maker operation. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for fridge not making ice or dispensing water. I inspected the unit and work area. I spoke to the customer and found out the issue started after they replaced the water filter. I inspected the water filter and found it only partially installed. I removed and reinstalled the water filter. I tested the water dispenser and the ice maker and found not working as designed. Job complete.
DISHWASHER WHIRLPOOL WDF760SADM3 "Arrived on site to replace wash motor, after replacing, unit tested good."
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to replace chimney. Replaced part test unit and unit test good job complete.
DRYER WHIRLPOOL WED8740DW1 Arrived on site to follow up on dryer making squeaking noise. Ran unit again and could hear minor squeaking coming from where the rear felt seal was rubbing on the bulkhead. Advised customer we can try and replace the rear seal or drum to resolve. They opted for no further repair and will live with the sound. Call complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the fill tube harness being broken, I removed and replaced the fill tube harness and tested ice maker harvested and filled with water. Recommended that the customer allow the unit approximately 24 hours to make ice and to dump the first two batches of ice. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer not powering on. During testing found that the washer is not responding. Will intermittently turn on . Will need to replace UI and control. Ordering parts and office to schedule ; ordrng 1 W11367297 (UI) and 1 W11334214 (Control)
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Arrived onsite and found faulty control causing not to cool intermittently. Replaced control. Unit is now operating as designed.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no water entering reservoir,no voltage at valve diagnosed a defective water sensor in pump,replaced pump assembly,y ran diagnostics good water flow. Unit passed all other diagnostic test. ; used 1 W11325175 ( Pump) from stock"
DISHWASHER GE GSD2100V55BB
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine making loud noise when in use. Put unit into diagnostics mode and ran test cycle. Found unit to be walking forward during spin. Put unit into manual spin and again found it to be walking forward, but not making excess noise. Drained tub and gained access to gear case. Gear case was good. Found unit to be unleveled, I leveled unit. Tested unit again and unit began working as designed. Advised customer on function of spin via user care guide. Call complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace handle for refrigerator. Replaced handle and all is now functioning properly. No leaks were found at time of service.
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and everything is operating properly except cold water has a lot of air in the line. Water is on the six floor of a new apartment building. Air in the line is likely the reason for the washer giving the long fill error code when initially tested by builder/installer. Washer is operating properly at this time, no water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for door issues and drawer. Found mullion sitting too low causing mullion not to enter housing,raised mullion divider tested door operation good. Replaced damaged left side end cap and cover.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented console, job complete"
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite to replace previously diagnosed part.Replaced valve, tested unit and unit is functioning properly. Tested connections to insure no gas leaks were present. No leaks found. Job complete"
OVEN MAYTAG MER6775AAS Arrived on site for upper oven not heating properly . Found bake element burned out . Ordering element . Call to set return .; ordrng 1 74004105 (BAKE ELEMENT UPPER )
DISHWASHER GE GDF510PSJ5SS "Arrived on site for customer complaint of unit having loud noise, found noise coming from failed drain pump. I replaced drain pump, unit tested good."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed part. Mike arrived and he took the knob inside to slide on. Job completed
ICE MACHINE WHIRLPOOL KUIX535HPA00 Arrived on site for Ice maker was on and now all of a sudden its turned off. Sounds like something is running but can't turn it on or. Plugged in ice maker. Found all LEDs not lit up. I could hear it running. Removed back cover and I plugged the pump directly into the wall outlet and the pump turned on. This tells us the pump is faulty. Removed pump and installed new pump. Turned ice maker back on and all LEDs lit up and ice maker began calling for water. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the left hinge pad missing. Customer provided a new pad and advised they wanted two new fresh lids on the unit.I removed and replaced the both friction pads and test3d the door. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on site to pick up temp logger. Customer had temp logger on porch. ; saved tckt
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for a refrigerator making loud grinding noise. Upon arrival customer played a video of the noise inside the top left of the refrigerator by baffle. I put unit into diagnostics mode and into test 3 opening and closing baffle, heard loud grinding noise from this action. Gained access to baffle and replaced with new one. Tested unit again and no noise was heard. Unit working as designed. Call complete."
RANGE GE JBP66W0B4WW Arrived onsite for bake element not heating in range. Upon arrival found unit element damaged. Ordering new bake element. .; ordrng 1 CNOTE (FIRST AVAILABLE ) and 1 WB44T10011 (BAKE ELEMENT )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previous diagnose part. I gained access to the ice maker fan and replaced with new. I tested the unit and it is operating as designed. I did a temp check in the freezer and found it at 0 degrees. Job complete.
OVEN WHIRLPOOL WFG520S0AS2 "Arrived on site to test unit for oven not igniting. Test unit and can hear the igniter clicking but no gas coming out. Found bad valve
REFRIGERATOR KITCHENAID KFIS25XVMS3 "Arrived on site for no ice. Found ice cubes stuck in housing,removed obstruction tested icemaker,icemaker ran through a harvest and filled with water weak water flow,advised customer to have plumbing checked if weak water flow ice cubes will be small and can get stuck during ice dump."
OVEN FRIGIDAIRE FFET3025PSC Arrived onsite for previously diagnosed parts. Upon arrival turned unit off from breaker. Pulled unit. Removed bottom door. Removed top. Replaced hidden bake element titling unit back to access with the help of JS. Replaced bake element and unit control. Placed unit top and door on. Placed unit back into place. Turned unit back on at breaker. Preformed heat test. Found unit is now heating correctly. Job Completed.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit making noise. Got to the apartment unit. Customer said it has been making noise since in house maintenance had move the unit around. Decided not have us look at the unit. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found UV dye in the fresh food section drip pan. I gained access to the evaporator and found up dye leaking from the evap. I also found the drip pan broken and the enclosure broken as well. I evacuated the system. I removed the failed evaporator and damaged enclosure. I replaced the evaporator, enclosure, and the drip pan new. I preformed a vacuum test on the system while isolating the fresh food evaporator, I found the pressures holding. I put a measured charge into the system and found all pressures good and a good frost pattern forming on the evaporator. The unit is cooling as designed. Job complete."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for no water. Test unit and found unit full of water. Removed water and found bad drain pump. Replaced pump test unit and unit test good job complete.
WASHER WHIRLPOOL WFW3090JW Arrived onsite for the washer door will not open. During testing found that the drain pump is running and door will not unlock. Will need to replace the controls . Ordering parts and office to schedule ; ordrng 1 W11334214 (Control board) and 1 W11367297 (uI)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for The top ice maker is not making ice. (SAME ISSUE AS BEFORE). Placed fridge in diagnostics and ran test 56. Error was ice maker motor had lost position. Removed ice maker and installed new ice maker. Ran diagnostics test 56 and got no errors. Ran test 57 and fridge went through the entire harvesting test. No leaks detected. Fridge operating as designed.
OVEN KITCHENAID KODE500ESS02 "Arrived on site to inspect wall oven error code. Upon further inspection, I pulled the unit from the wall and inspected the junction box due to the error code F9E0. Found box wired correctly. Following the tech sheet, I cycled the power to the unit and checked error codes and found F9E0 & F6E1. I tested the unit in Bake at 350 degrees and while testing I found the k10 relay arcing. The unit completed preheat with no errors. Following the tech sheet, I tested the elements at the control Ned all were within range. I tested the relays at the PX1 and PX4 and found them open. I removed and replaced the main control and retested and unit is operating as designed. Job completed."
MICROWAVE WHIRLPOOL MH1170XSB2 "Arrived on site to test unit for fan not working. Found bad fan motor. Replaced motor, tested unit, unit works good. Inspected control board and found a burnt spot. . ; ordrng 1 8206360 (cntrl-elec)"
MICROWAVE WHIRLPOOL MH1170XSB2 "Arrived on site to test unit for fan not working. Found bad fan motor. Replaced motor, tested unit, unit works good. Inspected control board and found a burnt spot. . ; ordrng 1 8206360 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for refrigerator dispenser lights stay on and only dispensing crushed ice. Found dispenser light turned on and shown customer how to change. Found ice container pin stuck below solenoid. Corrected ice container and tested. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not making ice . Customer did inform me the IM has been producing ice for past couple days . Ran diagnost all checked normal . Fans ,door switches , dampener door , IM all checked normal . No frost build up. Did find food items stacked in front of vent on ice box . Recommended not to block air flow . No water leaks detected at time of service. Job complete."
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on site for oven not heating properly. Tested and inspected unit and found failed temperature sensor. Ordering needed part. Will bring control in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10859573 (sensor)s
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 "Arrived on site and installed new fan, adapter, ice maker and shims. Removed all ice build up from under and behind evaporator housing and air tower. Used silicone to seal evaporator housing and reassembled unit. Tested operation and found unit working properly. Job complete"
MICROWAVE KITCHENAID KMBS104ESS02 Arrived onsite to replace display ordered by previous tech. Replaced display. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and calibrated. Tested in diagnostics and unit operated as designed. . I tilted the unit back and inspected all wiring and hoses underneath the unit and found all good. I advised the customer of my findings. No water leaks observed during service, job completed."
DRYER GE GTD75ECPL0DG Arrived on site and tested operation. Tested fuses and heating element. Found all functioning properly. Inspected blower for obstructions and found none. Unit is heating but is holding onto heat and not exhausting out properly. Instructed customer that the vents in the wall to outside need to be inspected for obstructions and cleared. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for control not responding or changing bye itself . Ran diagnostics got UI error . While using keypad unit would change without any prompting . Ordering UI and gaskets . Call to set return . ; ordrng 1 W11226314 (GASKET ) and 1 W11297709 (UI CONSOLE )
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker missing the shutoff arm and extension. I also found the ice container over full of ice. I cleared the ice out and found the ice maker had failed. I replaced the ice maker and found it filling with no leaks. Without the shut off arm ice is clogging the ice maker not allowing it to fill and cycle properly. I am ordering the shut off arm and extension to complete the repair..; ordrng 1 W11226459 (SHUTOFF ARM) and 1 WPW10351019 (extension)
OVEN WHIRLPOOL JJW3830DP01 "Arrived onsite for F2E1 shorted or stuck key. Upon arrival put unit through full 5 minute reset, still unit was stuck. Ordering control panel, unit will need authorization. Tested connections and removed then tightened. Unit still has error and will need new UI.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11232121 (CONTROL PANEL )"
WASHER LG WM8000HVA Arrived on site for washing machine that according to customer was leaving Water and suds in door seal and not allowing it to drain. Customer did state however that for the most part the unit did seem to drain just fine inside the actual tub area with a closer. Upon further inspection I found that the reason the door seals and keeping too much water and soap in there was because I had a tiny clog sitting right inside of the line that goes from the seal back into the outer tub assembly. Then instructed the customer on how to prevent that particular issue from reoccurring and gave them instructions on how often they should clean the washer out with a tub cleaning cycle selection based off how many times a week/month theyre using the washer. Unit overall is functioning as designed upon completion of diagnosis. There was no leaks before during or after diagnosis. Call complete
WASHER MAYTAG MVWB835DW2 "Arrived on site and inspected washer and found cold water valve is leaking. Removed Cove water valve and rearranged grommet and leaking has stopped for the time being. Customer wishes to still replace the valve. ; ordrng 1 W11165546 (Valve)"
WASHER MAYTAG MHW8630HC1 Arrived onsite for complaint of leak and complaint of off balance. Found hair allowing for gasket leak. Explained to customer. Also complaint of off balance.
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit making noise, not dispensing ice, and beeping. Found unit was not dispensing ice due to motor not activating, found unit had loud noise coming from evaporator fan motor, found unit shutting on and off causing the beeping. Found failed control board, failed fan motor, failed ice door kit. Ordering parts. ; ordrng 1 W10823377 (Ice door kit) and 1 Cnote (Auth/office to reschedule)"