"Arrived on site to inspect unit for going from sensing to done and never starting load. Upon arrival found model number provided was incorrect correct model - MVW7232HW2. Upon closer inspection f7e4, f6e3, f7e9 also found oil leaking out of gearcase, rotor teeth eaten away and slider not for,ed properly causing metal collar to fall down. Will need to order stator, gearcase, and slider. ; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"Arrived on site for SAFTEY Microwave making strange electrical sounds and smoke coming out around top right side. Upon arrival, inspected unit and found blown diode. Replaced dialed W11256462. Test unit by heating cup of water. Unit is operating as designed. Job complete"

"Arrived on site for making noise when drum turns. Upon arrival,test unit. And sound is coming fro blower wheel area. Disassembled unit and found motor mount has failed causing motor to sit crooked and causing wheel to run housing. Had to break off wheel from motor due to being seized on. Need to replace motor and wheel. Replaced motor 279827 and wheel WP694089. Unit is now operating as designed. Job complete"

Arrived on site for freezer sometimes working and sometimes it doesnt. Temps are 2f and 37f. Everything frozen and ice bucket full. Ran diagnostics and confirmed all fans are running. Compressor starts as normal. tested defrost and confirmed it is working. Found condenser coil has very restricted air flow. Removed toe panel. Cleaned and cleared condenser coil. Also found dispenser door is not closing getting stuck. Ordering dispense door. Reset for tues; ordrng 1 WPW10616134 (Dispenser)

"Arrived on site for not agitating. Upon arrival , ran diagnostics and there are no saved error codes. Ran automatic test cycle and test completed correctly. Ran a normal cycle and unit will go from sense to done everytime on every cycle selection. Replaced control W11626074. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for dishwasher not being level and rack being broken, replaced upper utensil rack left and right track. Unable to level as floor is not level. Missing bracket and retainer. Also needs screws. Customer will put floor to level machine. Reset for tues. ; ordrng 2 WP308685 (Screw)s and 2 WP8269145 (Bracket)s and 2 WPW10503548 (Retainer)s"

"Arrived onsite for dryer not powering on. I tested voltage at the outlet and had no voltage. Found breaker tripped, reset breaker for dryer. Dryer is operating as designed and explained to customer it was an old breaker. I suspect the breaker is the issue so I went over with the customer how to check and see if its getting hot. At this time the dryer is working as designed. Call complete. NO PARTS INSTALLED."

"Arrived onsite for washer not starting. Customer said it was stuck in spin mode so she turned off and it hasnt worked since. Found f7e1, f2e3. Water fills and drains, lid locks. Unit did not agitate. Did not hear actuator.. unit also tried to spin but did not. Inspected and found capacitor just hanging. Screw is thread. Found no oil but wear on cam. Will need new capacitor and cam. Ordering gearcase if thread screw cannot be repaired. Reset for tues pm. After 1230. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor)"

Arrived onsite for a dryer thats not heating up properly. I found the voltage supply to the dryer 208VAC. I found the dryer getting up to 168 degrees at the exhaust with the duct disconnected and cycling properly. The dryer is slower to heat up due to the voltage supply and I explained to the director that this was normal. With the duct connected the dryer is getting poor airflow due to the vent being partially restricted. On arrival the dryer had clothes in it and they were dripping wet. I showed this to the director and explained that the washer was not spinning the clothes out properly and this was some of the issue. I also found the vent partially crushed due to the install. I advised having the vents cleaned and adding an elbow at the wall and one at the dryer to allow the hose to loop up and back down then the dryer could be pushed back further. I also advised having the washer looked at due to it not spinning clothes out correctly all the time. At this time this dryer is working as designed. Call complete. NO PARTS INSTALLED.

"Arrived on site to inspect unit for not heating. Upon closer inspection found diode had failed not stepping voltage down. Replaced diode, tested unit, unit is running g as intended. Job complete. USED W11256462"

"WRS571CIHZ04 Arrived on site for unit condensation on mullion. Upon arrival, I called Tech-Line SR# 7739268931 and stated APEX team from Whirpool will be contacting customer for resolution. No damage to unit and unit is sealing. No water leaks detected at this time. No parts replaced"

"Arrived on site to diagnose dryer that was not starting. When starting the unit you would hear motor just humming loudly and not engaging. I found I could force it to run by spinning the drum, indicating a bad start winding. I found the blower wheel was stuck on the shaft and had to be cut off. Replaced both the motor and wheel and retested. Verified proper operation. Parts used - WP694089, 279827."

"KDTE204KPS2 Arrived on site for unit displaying error. Upon arrival, customer mention unit stopped operating mid cycle. Proceeded to enter diagnostics and found no errors. Ran overall checkup and found drain pump to be noisier than normal. No obstruction and no kinked drain hoses. Ordering W11462456 drain pump. Customer agreed to reschedule June 19th. No water leaks detected at this time ; schdld next appmnt for 6/19 WED !"

Arrived on site for fridge tripping breaker still. Ran diagnostics . Couldnt duplicate tripping . Unit has been off for awhile and heater is dry . Ordering defrost element . No water leaks detected at time of service .call to set return no parts used ; ordrng 1 W11650659 (Heater)

Arrived on site for dead dryer . Found control non responsive . Replaced ui control W11378949 cleared ui error code . Ran temp and air flow tests . Found air flow restriction. Out side flapper is not opening . Recommended maintenance dept clean out exterior vent. Job complete

"Arrived on site to inspect unit for lights being on but not starting a cycle. Upon closer inspection f9e1, f2e3, also found neutral wire spliced in half, connected wire, calibrated unit, ran test cycle unit ran as designed. No leaks present at this time. Job complete. NO PARTS USED"

Arrived onsite for a refrigerator to replace the door that was sent to the customer. I replaced the door. I was not given a badge. Call complete.

Arrived on site to inspect unit for broken door latch. Upon closer inspection door was just hard to close adjusted latch positioning unit door is now closing properly. Job complete. NO PARTS USED.

"Arrived on site to inspect unit for not starting a cycle but has power. Upon closer inspection f9e1 for long drain,found wires leading to drain spliced. Reconnected wires, tested unit, unit is running as designed. Job complete. NO PARTS USED"

"On arrival verified complaint of off temp. Verified thermistor is good. Ran bake cycle and found Avg of 356. 383, 331, 380, 330, 381, and 330. Calibrated down 5 degrees and unit is now working correctly. Job complete no parts installed."

On arrival verified complaint of shaking and not dispensing fab soft. Replaced the cold valve per previous diag. Ran quick cycle with a load of blankets and confirmed fab soft dispensed and no shaking. Unit is working correctly. Job complete installed w11688995

"Arrived on site to test unit for noise. Customer stated unit would make noises at random times and compressor sounded like it was rumbling. Activated compressor and condenser fan, no irregular noise coming from unit compartment. Activated evaporator fan, no noise. Could not mimic issue. Advised customer to monitor unit and try to get a video of the issue. At this time unit is running as designed, no parts installed, job complete."

Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water. Found fill valve not opening all the way not allowing water in to unit. Replace fill valve test unit and unit test good job complete. W11434044

"Arrived on site to install deviously diagnosed and ordered parts. Per previous techs diagnosis. I removed and replaced blower wheel and dryer kit consisting of 4 rollers, tension pulley, and belt. Vacuumed the inside and reassembled unit. Retested the unit and the unit is operating as designed. No lint observed at the end of service, job completed. WP697772 4392067"

"Arrived on site for a refrigerator that is not dispensing ice and has a weird smell coming from the back of the unit. The customer advised that after the tornado that came through, they lost power for four days, and that meat had spoiled in her freezer. She advised that she found some of that had dripped into the Drip pan in the freezer section and had run down to the backside of the unit. She advised that since then they have had really bad smells coming from the back of the refrigerator. I tested the ice dispenser and found it making a popping sound when it was trying to dispense and no ice was coming through. I inspected the Ice container and auger and did not find any of them stripped completely. I just assembled the unit and found that the spring had been missing from the driveshaft, potentially causing this issue. The customer requested that we clean out the drip pan underneath the refrigerator due to the smell because she could not get access to it. I wanna head and cleaned out the drip pan but did tell her that there were sections of the drip pan that I could not reach. Ordering the dispenser farts and rescheduled the customer to 6/18.; ordrng 1 WP2220458 (Dispenser coupler) and 1 WPW10258544 (Dispenser drive shaft) and 1 W10852956 (Spring) and 1 W11202789 (Dispenser motor) and 1 W11347840 (Ice container)"

"Arrived on site for dead dishwasher . Found ui non responsive . Found ui getting voltage . Replaced UI W11460962 . Ran diagnostics, cleared error code for UI . Unit ran test wash . No water leaks detected at time of service . Job complete no water leaks detected at time of service ."

"Ive been on site for a refrigerator that is not making enough ice. Inspected unit and work area. The customer advised that the unit seems to have problems every time she replaces the filter. She stated that after she replace the filter last month, the icemaker started making smaller cubes and has not been able to keep up. Where is it has before. She advised that the ice that was in the container has taken three days to make which ended up being not even a quarter of the ice container. I took temperature on the freezer and found the freezer at 11?F and was starting to cool. I found the unit dropped to 8?F within 15 to 20 minutes. I went ahead and replaced the icemaker assembly and tested the unit. I found the unit harvest and fill as designed. Call complete."

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site for food freezing in fresh food section. Temp set to 37 meter in fresh food reading 33 ran diagnostics damper closing and no air flow entering fresh food section,ordering a new ui. ; ordrng 1 W11636543 (Ui control)"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. I found that this washing machine is being used at maid service office. The assistant advised that they typically run all of their cleaning supplies (towels, uniforms, rags, mop heads, etc.) through the washer at the end of the day. They advised that they are typically running about 3 to 5 loads a day. I checked with the claims department to see if we could get them covered was advised that whirlpool would not cover them for this repair due to the commercial environment. I called Whirlpool trade care team and spoke to Annette SR# 7739134610. She advised that they could not cover the repair and that the customer would need to use a commercial washer for what they need. Call complete."

Arrived on site for a dryer that is flashing an F3 E2 (moisture sensor;open or shorted) error code. I ran the unit into diagnostics and confirmed the customers error message. I tried to run an auto cycle and found that the dryer would shut off when I opened the door to test the moisture sensor. I checked Continuity from the main control to the moisture sensor harness. Found proper continuity. I checked the moisture sensor and found it showing open and would make and break if I rubbed my finger across the moisture sensor bars. I spoke to SW and was advised that the issue would be with the main control. I replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete.

Arrived on site to replace switch holders. Replaced upper and lower switch holders test unit and unit test good job complete. W11551558. W11551761

"Arrived on site to diagnose range with no power. Customer said using the oven was causing the breaker to trip. Only bake was causing the issues. Symptoms are in line with moisture in the bake element. I disconnected the ground and ran the element to 500 degrees. Powered off unit and reconnected ground. Ran element with the ground installed and verified it reached temp with no further breaker trips. Customer advised to reset breaker and run element to higher temp if issue repeats to get any lingering moisture out. No parts used, unit working as designed. Call completed."

"Arrived on site to test unit for door not shutting. Catch is not opening properly, replaced catch (W11429587) and tested, door is now shutting as designed. Unit is functioning as designed, job complete."

Arrived on site to replace console. No answer at the door and no answer by phone. Spoke with Melissa from office not answer for her neither. Waited 10 minute and moved on. Office to reschedule ; O-emld tckt

Arrived onsite for a dryer that will not dry clothes correctly on any auto cycle and it makes noise. I tested the dryer and it sounds normal at this time. I had the customer listen and he agreed it sounded normal. I did move it and remove stuff from behind it that was possibly causing the noise. I could not get the dryer in diagnostics to allow me to open the door and test the moisture sensors. I tried a back door thru the control and it would fail as soon as encoder appeared on the display. I called techline and spoke with Austin SR 7739273881. Austin had me check continuity and resistance on the sensor circuit and it showed open with nothing across it and open during the continuity test with a wet rag across them and giving a mega ohm reading with resistance. I found the sensor harness bad and it will need to be replaced. Ordering WPW10298258 HARNS-WIRE. RS for Mon 6/17/2024.; ordrng 1 WPW10298258 (Harns-wire)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed the User interface (UI) and HV control and tested the unit. Unit is operating as designed. I tested the ice maker in test 56-no error codes and test 57-harvest and the ice maker is operating as designed. No water leaks observed during service, job completed. W11634312, W10843055"

"Arrived on site to inspect dishwasher with rust inside. Upon further inspection, the customer advised that there is rust on the upper and lower racks. I found several spots where the rack paint/cover had gotten torn and rust was developing (photos). I tested the unit is diagnostics showing no error codes and it is operating as designed. I am ordering the upper and lower racks and office to schedule return service. No water leaks observed during service. No parts installed.; ordrng 1 W10909088 (Upper rack) and 1 W11129404 (Lower rack)"

Arrived on site for a dryer that has a broken terminal block. Inspected unit and work area. I did confirm the customers complaint and found part of the terminal block broken causing the unit not to be able to be hooked up properly. I replaced the terminal block and tested the unit. I found the unit working and operating as designed. Call complete.

Arrived on site for a refrigerator that will not dispense ice. Inspected unit and work area. The customer advised that the same thing has happened where the impeller is completely stripped. I gained access to the impeller and did find the impeller completely stripped on the motor shaft. I went to replace parts and found that I was missing a spacer washer. Ordering the washer and will return with the remainder parts. I rescheduled the customer to 6/18.; ordrng 2 W11378860 (Washer)s

Arrived on site to test unit for incorrect wiring on dryer. Upon inspection found multiple wires have exposed wires due to wires rubbing on metal components and rubbing thru the insulation. In turn that caused a short. Replaced terminal block (279320) and repaired damaged wires. Could not fully test unit due to customer stating he will install power cord. Job complete.

"Arrived on site to diagnose refrigerator with damaged door and issues cooling. Customer said at a couple points now there has been low / no ice production, and sometimes it works perfect. I checked average temps and found RC 35, FC -5. Customer told me that things in the freezer have also completely thawed out before, and the ice maker is struggling to keep up when heavily used. I did very a dent on the left door. I'm ordering the left door, ice maker, and main control to resolve unverified intermittent cooling. Office to schedule when parts arrive. ; ordrng 1 W11610996 (Door) and 1 W11574767 (UI) and 1 W11664342 (Main Control)"

Arrived onsite for icemaker not producing ice. On inspection the ice bin was 75% full. Called the customer and said that it had started to make ice after the last tech was there. When I removed the icemaker it had just filled the tray with water and was 25% frozen. I reinstalled the icemaker and called for water and it filled up the tray. Called the customer and asked how long the trim on the fc door was lose because the door didnt close all the way with the door trim lose. I reinstalled the door trim on the fc door and the door close correctly now. He is going to dump the ice this weekend in see how well it works. No parts were installed.

Arrived on site to test unit for unit not venting correctly. Builder said they failed inspection due to unit not getting correct ventilation. Replaced vent blower and they will test again job complete. W11441128

"Arrived on site for a range that is not heating properly in the oven. Inspected unit and work area. The customer advised that every time she cooks, the cooking is wildly inconsistent. She states that sometimes items are raw in the middle and other times they are completely burned on the top. She advised that more often than not, it tends to burn. I ran the unit up to 350?F and found temperatures fluctuating between 329?F and 383?F averaging a temperature of 356?F. I watched the unit due to full cycles and found similar heating and cooling patterns. I called Whirlpool Techline and spoke to Andrew SR# 7739275637. He advised that the temperature fluctuations were within range and designed to work this way. He did say that during the bake cycles, the bake and broil elements do come on so it is important that items are not too close to the broil element during the bake because it can burn items. He stated this is how the unit is designed to work and that there are no adjustments that can be made to adjust this unit more to the liking of the customer. He stated this is the programming of the unit and that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived onsite for previously diagnosis parts. Installed the new damper on to the unit. Tested the damper no more noise from the damper. The refrigerator is operating as designed and no water leaks detected during service. WPW10479155

"Arrived on site to test unit for film under glass, tested unit found glass discoloration under cook top, called tech to see if it could lead to failure per tech line it does not appear to be a manufactured defect SR#7739276587, advised customer to call customer service to see what they can do at this time job complete"

"Arrived onsite and found unit operating with failed control and latch. Replaced control and latch. Unit is now operating as designed. All checks good. W11400681, W10861642"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they also are having issues now with items staying frozen or freezing in the freezer section. Advise that certain items are frozen but certain items will not freeze including ice cream. I took a temperature off the freezer section and found it at 21?F. I gained access to the compressor area and found the compressor hot to touch. I checked for any dye could not find any leaks present in the compressor, condenser, or evaporator areas. Ordering all sealed system components in the office will need to contact customer about a return date due to a need for a three hour service and limited parts availability. No parts were installed.; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Suction line to evap coupler) and 1 LOKRING (LOKRING) and 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for airplane sound. Upon arrival customer showed me video of the unit with a load, unit had a loud whirring sound. Could not mimic that sound without a load. Replaced gearcase (W11449841) as precautionary. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to install door gasket on upper right door. Replaced torn gasket and verified proper fitment. Unit working as designed. Parts used - W11456682.

Arrived onsite for washer making Noise. Found the unit failing and getting a F7E3 when attempting to agitate due to the actuator motor gear stripped and not getting into gear to agitate. I replaced the agitator and tested the unit in diagnostics. The machine completed the diagnostic cycle and worked as designed. No water leaks present at the time of service. Call complete. INSTALLED W11481722 ACTUATOR.

"Arrived on site for washer not completing cycles nor draining out the water at all. Upon arrival found f9e1 and a bark one harness to drain, repaired harness and found washer working as designed, call complete"

On arrival verified complaint of noise. Visual inspection found filter drier is tapping on the side wall. Flexed filter drier out of the way. Unit no longer makes noise. Job complete no parts installed no leaks detected.

"Arrived onsite for repeat defrost issue. Replaced the ui and hv board together for intermittent command issue of not entering defrost long enough often enough to sustain function. Observed defrost in forced defrost mode at time of service. W10852669, W10854027"

"Arrived on site to inspect refrigerator with condensation in the freezer section. Upon further inspection, I found frost built up at the opening of the ice chute (phot) and at the top of the FC door the right corner (photo). I placed my flashlight in the FC section and closed the door and found a gap in the FC door gasket top right corner at the center mullion (photo). I adjusted the mullion and cabinet in that upper right corner and filled the gaps in between the liner and cabinet with silicone and tested operations. I found the gasket is sealing properly and the unit is operating as designed. No water leaks observed during service, job completed. W10841140"

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found internal hinge holder of lid broken and lid not locking correctly as well as an f8e1 error in diagnostics. Tested valve and after 5 minutes cold side valve would fail to open up properly. Ordering W11165546 valve, W11130236 lid and rescheduled customer for 06/21/24; ordrng 1 W11165546 (Valve)"

"Arrived on site to replace previously diagnosed control, suspension, harness, actuator and capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W11481722, W11513255, W11513246, W11395618, W11396716"

"Arrived on site to test unit for cracked cooktop, tested unit found not impact fractures but glass cracked under stress around vent, replaced cooktop, while cleaning top noticed and cracked in the glass on front right burner, will need to order a new top to fix unit, ordered cooktop office to reschedule; ordrng 1 W11051484 (Cooktop)"

On arrival verified complaint of front left burner is missing. After verifiying model and serial I found the part number needed was the w11517959 per sub number. Attempted to install and found some of the spade connectors are arc melted and will need to be replaced as well as the 7959 burner is a dual burner and it needs a triple burner. Part will need to be researched. As well as needing correct main control and harness for burners. Office to reschedule ; O-emld tckt

Arrived onsite and found unit operating with nuisance tripping. GFCI breaker is being used. Advised customer that the manufacturer advises that gfci breaker is advised to cause nuisance tripping in the manufacturing literature. Advised using a non gfci breaker to eliminate nuisance tripping. Unit is wired correctly and voltage is correct. No parts used.

"Arrived on site to test unit for not cooling, tested unit found start device clicking, found compressor pulling 9.5 amps and shutting off on thermal, replaced start device but no change, compressor has a locked rotor and will need to be replaced, ordered compressor, dye drier, access valve, nitrogen and R600, rescheduled for 6/19 installed WPW10197428; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

"Arrived on site to inspect range control panel not working. Upon further inspection, I tested the panel buttons and all were responding properly. I placed the unit in diagnostics and checked error codes and found F1E0. Cleared the code and I tested both of the ovens and both are operating as designed. I advised the customer that the unit is operating as designed and to monitor the unit. I advised that the error code could have been from a power outage/surge and the panel keys not working couldve been due to moisture getting inside the control and then once it dried out, it began to function properly. No repairs needed at this time as unit is operating as designed. Job completed. No parts installed."

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was failing mechanically and causing the amperage to rise and trip the overload after it would start running. I tapped the system and found it fully charged. I replaced the compressor and drier. I added an access valve to the new compressor. I used a W11504434 Lokring to mount the drier to the aluminum capillary tube. I vacuumed the system and charged it with 47 grams of R600A refrigerant. I tested the refrigerator and found I had good pressures and good refrigerant flow. All is working as designed. The refrigerator was in the maintenance shop and not connected to water. Call complete. INSTALLED WPW10143759 UV DRIER, W11506635 COUPLER ACCESS VALVE, and W11582592 COMPRESSOR."

"Arrived,on site for dishwasher leaking, showing f8e4. No water in pan at this time, removed door panel. No evidence of leak. Unit ran all components with no leaks. Gasket has evidence of no sealing properly. Replaced gasket. Verified operation. Call complete. W11483553"

Arrived on site for dryer not staying on and motor would shut off while ui display acted as though unit was still in operation. Upon arrival found motor windings had failed. Rollers and belt were still intact. Replaced motor w11549461 and wheel wp697772 underW1BDZN0DPL1. Tested dryer and found it working as designed. Call complete

"Arrived on site to test unit for not producing ice. Ice maker would not enter diagnostic cycle. Found switch to IM has been turned off. Turned IM on and tested, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site. Found damaged hinge extension,new door has damaged extension ordering another door. Parts department to make sure part is not damaged uploaded picture of part needed. ; ordrng 1 W11593330 (Frzr door ss) and 1 Makesurehingeassemblyisnotdamaged (Make sure hinge assembly is not damaged)"

Arrived on site for a refrigerator that is not making ice and instead making ice sheets. Inspected unit and working area. Customer advised that she has had repairs done on this several times before and it seems to overfill during the fill portion of the cycle in the freezer container. I checked the icemaker and found no water present indicating there was not a leaking water valve. I went ahead and replaced the icemaker. I ran the unit through diagnostic testing and jumped the freezer icemaker. I found the unit harvest and fell as designed with no leaks present. The unit is working and operating as designed. Call complete. W11578780

Arrived onsite for washer making a grinding noise. On inspection this unit falls under the service bulletin W11686045. I replaced the clutch on the unit. Ran the unit in diagnostics mode and it completed with no issues Informed the customer to call if the noise continues. Installed new clutch W10721967

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F3E3 and the outlet thermistor showing to be out of range, I removed and replaced the outlet thermistor, hi-limit thermostat and cutoff and inspected the element which was in good shape. Reassembled the unit and tested temps and unit is operating as designed. No lint observed during service, job completed. WP8557403, 280148, WP8577274"

"Arrived on site for cooling issue. Unit not freezing,removed compressor cover no dye in compressor compartment,checked low side pressure reading -5 added refrigerant removed evaporator cover no traces of dye frost forming."

On arrival verified complaint of unit ui non responsive. Replaced the console per previous diag. Unit is now functioning correctly. Job complete installed w11616680

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the damper control and tested the unit. I found the damper door opening and closing as designed with no abnormal sounds present. Call complete. WPW10479155

"Arrived on site to inspect unit for error code f1e1. Replaced control due to code failure. Found vent housing was warped and not seating on vent properly. Used heat gun to form vent housing to properly vent steam out of unit as designed. Tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11672039"

"KDFM404KPS0 Arrived on site for unit making buzzing noise, not heating properly and rack folding down properly. Upon arrival, customer mentioned rear tine on lower rack is not propping upwards, making buzzing noise during wash cycle and not drying mid and top rack properly. Upon running overall checkup diagnostics, found buzzing noise to occur during the wash motor engaging. Need to replace W11416362 pump&motor upon next service visit. Proceeded to inspect unit and found water spitting out when closing door on the dry vent exhaust on outer door panel. Disassembled inner and outer door and found residue around the circular gasket. Cleaned area. Proceeded to inspect retainer tine and found one of the leg clips to be faulty (photo attached). Ordering W11736466 tine retainer. Office to reschedule. No water leaks present at this time. ; ordrng 1 W11736466 (Tine retainer)"

"Arrived on store for agitator being broken, found washplate also had broken piece on top of agitator being broken on bottom, replaced agitator and washplate. Verified operation. Call complete. W11510461, W11614636"

"Arrived onsite for unit RF and RR burner not igniting. Found Moisture on igniter from cleaning did not allow for good grounding for spark. Notified customer that if igniter, burner head and cap were not completely dry it will cause ignition issues. Also notified customer not to stack pans in the lower drawer or the oven igniter will have grounding issues as well. Tested and unit is functioning properly. Job complete. No parts replaced"

"Arrived onsite for washer not completing a cycle. Talking with customer it would finish some cycle and not others. Customer said during spin cycle she would heat a grinding noise. On inspection found a service bulletin W11686045 stating to change out the clutch. Installed clutch from truck stock w10721967. Ran diagnostics cycle with no issues, informed customer that it will act differently with clothes in the unit and to,let us know if the issue comes back."

"Arrived on site to test unit for doors not sealing, tested unit found gaskets popping out in multiple places, added adhesive behind gaskets and molded using heat gun, advised customer to open and close doors gently until the adhesive has dried, unit is running as designed, job complete installed WP482338"

"I checked the side million and found it at 70?F. I found where it was condensating on the mullion to be at 56.1?F. I unplugged the condenser fan and let it run for 15 minutes. I found that the center million temperature rose to 66?F and the side cabinet rose to 75?F. I called whirlpool Techline and spoke to Bruce SR# 7739274877. He had me send them in several photos of the frost on the center Milian, and advised that with my checks, he would submit this to review, and that the customer or myself would be contacted, depending on the next steps. Advised make no repair at this time. Call complete. No parts were installed."

"Arrived on site to test unit for not cooling. Customer stated power pole got knocked down and they lost power, fridge stopped cooling after that. Cycled power found start device not engaging. Replaced start device (W11547180) and tested, compressor still did not engage. Found no voltage going to the start device. Replaced control (W11566851), turned unit on, compressor kicked on. Assembled unit, unit is now producing ideal frost pattern. Advised customer to place bottle of water inside the freezer, when its frozen solid unit will be ready to use. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for butting not working. Test unit and found shorted key pad error. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11620481

Don site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the icemaker does not fill up with water. She has tested the water dispenser in. Found the water dispenser working. I didnt check the water dispenser and did find the water dispenser operating properly. I found temperature in the freezer at 6?F indicating the icemaker should have been harvesting. I jumped the icemaker and found the motor turning. I did find that the icemaker once it got to the valve section was filling up with water indicating the issue was with the icemaker thermistor. I replaced the icemaker and tested the unit. I found the unit harvest and fill as designed. Call complete.

"Arrived on site for error code F8-E0. Upon arrival,power cycled unit. Ran diagnostics and get error codes F1-E1 internal oven AM error, and F8-E0 low fan speed under speed. Test unit and get error codes again. Need to replace blower and control. Found model # is off by last 2 digits. Uploaded picture of M/S tag to SD. Entered correct model to SD. Need to order control and blower. Office to reschedule ; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower)"

"Arrived on site to inspect unit for leaking from underneath. Customer stated they ran clean cycle and unit leaked, customer also stated excessive bubbles were seen inside unit. Upon closer inspection found error code f0e2, for over suds. Ran diagnostic cycle, unit ran as designed. Ran quick wash, still unable to replicate issue. Informed customer on proper amount of soap and type of soap to use to not have more over suds issues. No leaks present at this time. Job complete. NO PARTS USED."

Unit in 148. Arrived onsite for unit not advancing. Upon arrival inspected unit. Ran diagnostics and found stored error for latch. Disassembled and found connector to latch loose and not making good contact fully. Not slapped in on right side. Snapped connector into place and tested. Unit is functioning properly. Job complete

"WFG320M0MS0 Arrived on site for unit smelling gas. Upon arrival, customer mentioned gas smell during oven operation. Upon inspected, found door gasket pinched, allowing gas to exit off unit. Corrected issue. Also adjusted the burner damper to the closed position to allow minimal gas flowing through the burner. After all adjustments, customer still does not feeling about unit and concerns it will become a health hazard to everyone in her home. Called tech line and spoke with Bruce SR# 7739275055 to document issues. Unit is functioning as designed. No parts replaced."

"Arrived on site to test unit for upper rack falling. Found broken adjusters, resolved adjuster kit test unit and unit test good job complete. W10712395"

"Arrived onsite for unit freezing items in fresh food section. On arrival product was not frozen. Temperatures were in spec. Customer stated freezing happens intermittently. Called techline for assistance. Spoke to Rob SR#7739278916. Ran test for damper, fans and thermistors. All passed. Tech recommended changing settings in Test 202 for defrost system to better control temps. Also updated POP with tech. Customer will monitor. Job complete. No parts replaced."

"Arrived on site for frost in freezer and a lot of condensation built up in fresh food . Found bottom of unit warped and bent . Called tech line and documented . Sr# 7739277533. Passing to customer care for exchange . No parts installed ,not hooked up water . Job complete ."

"Arrived on site for not operating. Upon arrival, keypad is not responding. Checked polarity at supply and is correct. Power cycled unit and keypad still not responding. Disassembled unit to test incoming voltage to console and is correct. Need to replace console. Replaced console W11325573. Am now able to get into diagnostics. Got error codes F0-E2 over suds , F8-E1 long fill, F9-E1 long drain. Checked water supply and is correct. Cleared error codes. Test unit. Did not add any detergent to unit and unit is filling with suds during test. Cleared suds. Test unit and is operating as designed. After series of questions with customer. Found is using too much detergent. Instructed on detergent use. No leaks present. Job complete"

Arrived onsite for customer concerned with normal creases in the sheet metal construction of the console. All checks good. Unit is cosmetically correct. Advised tenants on findings. No parts used.

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged (photo). I removed and replaced the door and tested operations. Also found the left FC door is damaged (photo). Unit is operating as designed. Ordering the left FC door and office to schedule return service. No water leaks observed during service. LW11258450. W11223753; ordrng 1 LW11258441 (Left FC door)"

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged (photo). I removed and replaced the door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258450. W11223753"

"Arrived on site for not washing. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirm power to motor, motor is just not operating. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site for refrigerator lights not working. Removed and replaced led modules. Verified operation. Call complete. W11683244

Arrived on site to test unit for light not working. Test unit and found loose wire at light socket. Secured wire test unit and unit test good job compete. No parts used.

Arrived on site to test unit for door coming off. Test unit and found right hinge not sitting in hinge receiver correctly. Removed door to secured door correctly. Secured door to hinge receiver and unit test good job complete no parts used.

Arrived onsite and found unit operating with a sudsing leak. Advised customer that Palmolive cannot be used a dishwashing detergent. Unit is now operating as designed without leaking. Advised on use and care principles.