We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Cliff
Job Details: 09/27/2022
Arrived on site to replace previously ordered parts for washer. Replaced slider collar and rotor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78664
Cliff
Job Details: 09/27/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced filter housing and separator and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Round Rock, TX 78664
Cliff
Job Details: 09/27/2022
Arrived on site to diagnose a dryer that is not drying properly. Found clogged external venting preventing proper airflow through unit and lint screen not being cleaned between loads. Advised customer on findings and venting issue will need to be addressed prior to using unit.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Seguin, TX 78155
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for sparking, customer stated that the unit never heated and Sparking noise coming from the unit a called safety, loud vibrating noise coming from unit when I power it on, inspected wave guide and found covered in arcing spots, called tech line and sent images for them to review, per tech line that is wave guide damage and it is not repairable SR#7734683788, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near McQueeney, TX 78123
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for unit creating power surge, tested unit found motor vibrating but not engaging, replaced motor, tested unit motor is now slightly turning, tested voltage in junction box and found From L1-N 108vac and L2-N 138vac, L1-L2 getting 240vac, power is not balanced, when powering unit on, getting a spike of power on L2 and a drop on L1, called tech line to report my findings SR#7734682818, customer needs to hire a electrician to resolve issue, all other components test good, at this time job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for damage, tested unit found a dent on console, unit still with in the 30 day cosmetic warranty, replaced console, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for no operating properly, tested unit found long drain error code, unit is in a shed by the RV and does not have a proper drain set up, on previous visit drain pump was not able to push through 15 feet of hose up a 6 inch slope causing it to burn up, customer was advised to correct this issue, issue was not corrected, customer assured me that she would hire a plumber and correct it, disconnected drain hose from external drain, ran diagnostics cycle with no issues, stated unit in normal wash, unit filled with water and went into wash mode, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Scott
Job Details: 09/27/2022
Arrived on site for range too hot . Customer was concerned that back right area is getting hot while using oven . Instructed customer that is where oven is venting and area will become hot when oven is use . . No gas leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Austin, TX 78734
Kevin
Job Details: 09/27/2022
"Arrived on site and found saved error codes F7E9, F5E2, inspected motor and found orange wire damaged by rotor movement. Repaired wire and washer will now complete the diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Austin, TX 78759
Luis
Job Details: 09/27/2022
"Arrived on site for no cool. Per customer unit never cooled down removed evaporator cover found no traces of dye on the evaporator,gained access to compressor compartment found uv dye in multiple places some locations appear where tech removed original parts. Found moisture and dye on exchanger lines entering cabinet,with movement of cap tube hissing noise gave cap tube a slight tug and found a broken line. Called tech support sent pictures to tech support per tech support unit is unrepairable and whirlpool will contact customer. Sr#7734652194"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Woodway, TX 76712
Jonathan M
Job Details: 09/27/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, coupler, and dryer and went to vacuum the unit. When I vacuumed the unit, found a leak at the bottom side of the dryer. Replaced the dryer and found the end of the capillary tube breaking again. I attempted to replace the dryer twice more but on the fourth attempt, the Two broke from the cabinet side due to having to reposition the cap tube several times. I called Whirlpool Techline and spoke to Bruce SR# 7734681523. He took a photo of the Tube broken from the cabinet and advised that this unit would be sent to review. He advised for me to tell the customer that will food be in contact with them or myself within the next few days. Call complete.; used 2 WPW10143759 (Drier) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
David Z
Job Details: 09/27/2022
Arrived on site to diagnose dishwasher not draining. Found the plastic knockout for the disposal was still in place. Removed knockout and tested. Verified unit working as designed. Call complete.
We serviced a
KENMORE ICE MACHINE
Model 106.895931
Near Belton, TX 76513
David Z
Job Details: 09/27/2022
"Arrived on site to follow up on ice machine not producing ice. Ran unit and found low flow on the chill plate. Unit still has an excessive amount of sediment built up all over. Removed the recirc pump and head and cleaned both and restated. Fill was improved, but still seems a little low. Advised to see if ice production improves. If it does not we need to return with recirc pump (W11542867), and head tube (W10863947). Call complete."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB05
Near Elgin, TX 78621
Matthew
Job Details: 09/27/2022
"Arrived onsite for refrigerator door swinging open forcefully. Upon arrival inspected unit. Found unit needed level adjustment on right side. Made adjustment and door swings less, however pantry door is in close proximity of the refrigerator door and will make contact when opened fully. Door bracket/stopper is in correct position. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model AGR5330BAB3
Near Elgin, TX 78621
Matthew
Job Details: 09/27/2022
Arrived onsite to replace failed handle screws. Had to remove door to access. Removed door and disassembled. Secured with screw. Reassembled and mounted door. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model M1BXXGMYW00
Near Austin, TX 78758
Wesley
Job Details: 09/27/2022
Arrived onsite and replaced the defrost control. Customer stated the refrigerator was operating as designed after prior repair. All else checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near San Marcos, TX 78666
Andrew
Job Details: 09/27/2022
"Arrived on site to test unit for not heating. Found connection to element disconnected. Secured connection, unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/27/2022
"Arrived on site to test unit for excessive shaking. Found unit leaning forward causing tub to sit against from of cabinet. Leveled unit, unit working as designed. Advised customer unit will shake and make noises that are part of normal operation. No leaks detected. Job complete."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2022
Arrived on site to test unit for both ovens not heating and bent knob. Adjusted knob and burner working as designed. Found both UIs not responding. Turned breaker off for 5mins and powered unit back on unit now working as designed. Advised customer to download JennAir app and connect unit to WiFi for software updates. If issue persists recommend both UIs and both oven controls.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Andice, TX 78628
Kimo
Job Details: 09/27/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new panel, control, display and control. And tested unit and found unit operating as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Kimo
Job Details: 09/27/2022
"Arrived onsite to install previously diagnosed parts . Upon arrival I installed new inlet tube,gasket, and nut. Then tested unit and found unit operating as designed job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Joe Z
Job Details: 09/27/2022
Arrived onsite to install previously ordered parts. Replaced outer tub and gearcase. Test unit by filling with water. Unit is operating designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pflugerville, TX 78660
Maurice R
Job Details: 09/27/2022
Arrived onsite for washer not draining. On inspection the lid switch was intermittent. Replaced lid switch and it locked the lid never would release the lid. Replaced the original back and it was intermittent. So talked with CX and she said that the unit was only 2 weeks old. She called Lowes in is having them replace the unit since it never worked. No water leaks detected during service.Lowes is replacing the unit.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS04
Near Austin, TX 78729
Maurice R
Job Details: 09/27/2022
Arrived onsite for range with knobs that wont turn. On inspection that the center burner knob will not turn and the same with front right burner. I. Inspected the rail were the gas burner valve is located in did not see any debris blocking the valve from turning. Ordered the valve to fix the issue. It seems that the valves were seized up. No gas leaks detected during service.ordrng 1 WPW10206288 (Gas burner valve) and 1 WPW10298678 (Gas burner valve)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker not going into harvest, replaced ice maker, ice maker completed diagnostics cycle 120 and filled with water on test 97, customer also stated that FC handle is loose, and trim pieces for panel adjusters are missing, called Jenn air and explained to them whats needed, will need a 2 men to fix door handle due to the front panel will need to be removed got authorization for two men J14D6H0NL2, the trim pieces will be shipped to customer and will need to be installed as well ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 09/27/2022
"Arrived onsite to inspect MW wall oven doors. Upon inspection I found that the oven door was warped sending outward at the top left corner. The cx showed me that the MW door had a larger bad on left side then the right. The gaps where negligible. But cx Insisted that the door needed to be changed. I am ordering 1x OV door, frame ,MW door and MW Inner Door Assembly. Job complete.; ordrng 1 W11600322 (OV door) and 1 W11617223 (OV door frame) and 1 W11600323 (MW door) and 1 W11600214 (MW Inner Door Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78741
Wesley
Job Details: 09/27/2022
"Arrived onsite for eyebrow issue having corrected, however icebox fan not functioning causing no ice production. Advised customer on findings. ; ordrng 1 W11407678 (Ice box fan)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW01
Near Kyle, TX 78640
Andrew
Job Details: 09/27/2022
Arrived on site to test unit for not cooling properly. Found ball of ice on top left evap around cap and suction tubes. Compressor running and hot pulling 1.4amps. Actual temp in unit is 20 degrees. Recommend replacing compressor and evap. Unit is 134a refrigerant. Needing 2 hours and SS tech on return visit. ; ordrng 1 W11174634 (Compressor) and 1 W11507067 (Evap) and 1 Wpw10143759 (UV drier) and 1 TJ90sf8404 (Access valve)
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS01
Near Austin, TX 78723
Joe Z
Job Details: 09/27/2022
Arrived onsite for stopped working after first use. Upon arrival. Builder said that unit operates but that the wave guide cover is warped. Inspected and test unit . Unit heat and operates as designed. Need to replace wave guide cover. Need parts research for wave guide cover ; ordrng 1 Research (Wave guide cover)
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GS0
Near Austin, TX 78723
Joe Z
Job Details: 09/27/2022
"Arrived onsite for DOOR DOESN'T CLOSE PROPERLY NEEDS ADJUSTMENT PLUS THERE APPEARS TO BE A DENT IN THE DOOR. Upon arrival,inspected unit and found unit is not leveled. Leveled unit and door closes correctly. Also found outer door panel is dented. Need to replace panel. Ordering panel ; ordrng 1 W11178669 (Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Joe Z
Job Details: 09/27/2022
"Arrived onsite for Refrigerator still giving alarm that doors are open while they are closed. Alarm sounding . Upon arrival inspected unit and found. Door open light on , on the UI. Also found FC and RC lights are on even when doors are closed. Checked all connections on door sensor harnesses and are secured. Called techline for assistance. After series of checks tech recommended replacement of both door reed switches. Tech gave. Sr#7734683758. Ordering 2 Reed switches ; ordrng 2 W11115055 (Reed switch)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78664
Gerry C
Job Details: 09/27/2022
"BT arrived on site to inspect refrigerator. The compressor wasnt running. I put the unit in diagnostics and manually turned on the compressor. The unit is now cooling properly. I reset the breaker and the compressor kicked on immediately and the unit started cooling. The sealed system is in great shape. Further inspection revealed the right RC gasket ripped. No water leaks observed during service. ordrng 1 W10830274 (Door gasket)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/27/2022
Arrived on site to test unit for all burners have flames to high it to low. Test unit and found all burners have incorrect LP orifices. Will order new orifice LP kit ; ordrng 1 W10853432 (Lp conversion kit)
We serviced a
WHIRLPOOL OVEN
Model JMW2427DS03
Near Austin, TX 78735
Leonardo
Job Details: 09/27/2022
Arrived on site to replace control board. Replaced board test unit and unit getting warm but still not hot. Found bad broiler ..ordrng 1 W10804429 (Broiler element)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near New Braunfels, TX 78130
Andrey
Job Details: 09/27/2022
"Arrived on site to test unit for cosmetic damage, tested unit found handle scratched and broken, replaced handle, customer want the console replaced as well, console is dented on the left side, ordering part ; ordrng 1 W11175518 (Console stainless skin)"
We serviced a
GE RANGE
Model CGS990SET7SS
Near Round Rock, TX 78665
Gerry C
Job Details: 09/27/2022
"Arrived to inspect no bake ignition and breaker tripping. I found the upper oven had never worked on this unit and the CX elected to ignore it for now. The lower had started tripping the breaker (GFI) and the igniter was visibly failed. The unit ignited a designed, but would trip the breaker after about one minute. I tested on three different circuits, all GFI, and the issue persisted. The gas valve will require replacement as well. Office to order gas valve. ordrng 1 WB21K10161 (Gas Valve, Lower)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Austin, TX 78749
Kevin
Job Details: 09/27/2022
"Arrived on site and inspected cooktop and found F47 showing on display. A new module will be needed to correct issue; ordrng 1 W10857232 (Module), states that autho needed"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Elgin, TX 78621
Matthew
Job Details: 09/27/2022
Arrived onsite for failed knobs. Upon arrival inspected unit. Found all four knobs had failed. Notified customer that knobs are kit covered under warranty. Also found left front infinity switch needed replacement. Ordering switch; ordrng 1 W10911303 (Left front)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Manor, TX 78653
Matthew
Job Details: 09/27/2022
"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found fresh food evaporator completely frozen over. Customer stated multiple companies have been out to address this issue and have failed in repair. No good record of what has been previously repaired. Ran diagnostics and evaporator fan is not functioning. According to manufacturer service pointer W11512766, the fan scroll assembly, thermistor, and updated UI electronic components need to be addressed. Customer asked for timeline, parts currently not available. Will notify customer of any updates. Will need to manually defrost before next visit. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W11509092 (Updated UI) and 1 WP505587 (Sealer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Temple, TX 76502
Tyler
Job Details: 09/27/2022
"Arrived on site for refrigerator not coolin. Upon arrival confirmed complaint but found cause of failure was a defrost issue in fc side of unit. Found thermistors ohming at Fc evap thermistor 41k(buried in ice), rc thermistor 3k, found unit will new controls and fc harness asm. ordrng 1 W11478200 (Control box) and 1 W10898320 (Ui control) and 1 W11314839 (Harness) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78723
Joe Z
Job Details: 09/27/2022
Arrived onsite for Water Dispensing Slowly. Upon arrival test unit and water was dispensing too slow. Filter head is operating louder than usual. Need to replace filter housing. Rescheduled for Thursday;
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2022
"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Lakeway, TX 78738
Kevin
Job Details: 09/27/2022
"Arrived on site and found no ice production. found Test 120 passes, test 97 passes, test 29 is 18, Test 26 is 51, test 31 is 32, test 56 fan is on, attempted to disassemble freezer to inspect evaporator and evaporator cover is frozen in place. Will need to bring back freezer harness with thermistors and control/UI kit; ordrng 1 W11395558 (Frzr Evap cover) and 1 W11533213 (Ui) and 1 W10911358 (Harness wire) and 1 W11614809 (Evap harness with thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Maurice R
Job Details: 09/27/2022
Arrived onsite for washer found this apartment was having dryer issue. On inspection there was no power! Tested the outlet and was 242vac at the wall. Gain access to terminal block and when I went to plug it in it sparked. On further inspection the L1 wire had melted into the the ground wire causing the spark. Created a ticketed and will order parts.; ordrng 1 WP3397659 (Terminal block) and 1 279393 (Screw kit) and 1 279318 (Splice kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Kimo
Job Details: 09/27/2022
"Arrived onsite for refrigerator that is making a beeping noise. Upon arrival I checked the ui and found that the ui was loosely fitted in the door, I replaced it with a new one. Upon further inspection I found that the freezer door leaning forward at the top, away from the door switches. I adjusted the door so now it is sitting straight up and down give it it the best chance to actuate the door switch properly. I then Leveled unit as I was doing so I found the the right door gasket was torn I am ordering x1 door gasket. ; ordrng 1 W10830055 (GASKET-FIP)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Temple, TX 76501
Tyler
Job Details: 09/27/2022
"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power connection but found cause of failure was terminal connection Fried up. Was able to install new terminal block(from job355183) and was able to reuse power cord, and found dryer fully heating as designed with no failures. Call complete ; ordrng 1 279320 ((Terminal used from job number 355183) dont order)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB3
Near Georgetown, TX 78626
Gerry C
Job Details: 09/27/2022
BT arrived to inspect oven. Upon inspection I found the left metal frame was bent. This allows excess heat to escape the oven. Due to safety conditions Ive ordered a replacement bracket. No gas leaks found during service. ; ordrng 1 W11209792 (Door bracket)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 09/27/2022
Arrived on site for range control tuning on by itself. I inspected the unit and work area. I found fault code f2e1 in diagnostic and found the control turning itself on when inspecting the unit. It will need a new control. The office will reschedule when we have an eta on the part.; ordrng 1 W10894098 (Control ui)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78745
Scott
Job Details: 09/27/2022
"Arrived on site for washer leaking . , found leak around fabric softer dispenser . Ordering softener dispenser . No other water leaks detected at time of service. Call to set return ; ordrng 1 W11175629 (Dispenser)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 09/27/2022
"Arrived on site to inspect range oven bottom panel and cooktop burners. Upon further inspection, I tested the cooktop burners and all are operating as designed. The customer provided a video of the issue they were seeing which was the burner flames too large on one side due to the burner cap not being positioned correctly. I demonstrated to the customer how those flames are produced and demonstrated when the caps are corrected. Also, I found the oven bottom panel bent on the bottom right corner. I adjusted the panel and reset it into place, but the panel is not fitting properly due to the damage. I am ordering the bottom panel and scheduled return service for 10/04/22. No gas leaks detected during service.;
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Andice, TX 78628
Lou
Job Details: 09/27/2022
"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the back right burner flame goes low when using other burners. I adjusted the flame on the burner and retested and it is operating as designed. When I removed the burner cap, I found baking soda in the burner head ports restricting the gas flow which is why the flame was going low when using other burners. Cleaned the burner head and retested and it is operating as designed. I found the front right and left burners were taking longer than normal to ignite and when they do ignite, the flame is shooting out causing soot on the burner heads. I attempted to adjust the burner head gas ports and it continued to take too long to ignite. I removed and replaced the front left burner head and retested and it is operating as designed. I contacted techline to report my findings and spoke to Bruce and advised of the complaint and my findings. Bruce recommend checking gas pressures and replace the burner heads and caps and check orifices per service pointer #W11438074 and provided SR#7734687481. I am ordering the orifice kit per SP and CNOTE-LSO and will return with the front right burner head. No gas leaks detected during service and office to schedule return service.; ordrng 2 W11502161 (Orifice kit)s and 1 CNOTE (LSO)"
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2022
"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. I am ordering the ring and will return on 09/30/22 AM. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Gerry C
Job Details: 09/27/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed to 430 microns and then rested the system for an additional 15. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. I found the RH RC door gasket torn at the bottom corner on the mullion side and I could see into the RC section. Office to authorize and order the gasket and contact the CX to arrange return service. No water connections to unit.; ordrng 1 W10846057 (RH RC Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Park, TX 78613
Vincent
Job Details: 09/27/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that IM is clumping and not dispensing ice. Retrieved temps @ FC -4? and RC 27?. Entered diagnostics and test IM. IM passed all tests. Called WP techline and spoke with Steve SR# 7734681021. Techline recommended CX empty ice bin every week and to replace ice door. Office to order parts. Will return on Friday, 9/30 AM. No water leaks observed at time of service. ; ordrng 1 W11423781 (Ice door)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Round Rock, TX 78664
Cliff
Job Details: 09/27/2022
Arrived on site to diagnose a washer that is not cycling properly. Found suspension worn out and replaced it. Also found during testing the basket is cracked around driveshaft. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Scott
Job Details: 09/27/2022
Arrived on site for door and control not even . Found control panel plastic tab broken off . Ordering Control outer . Call to set return ; ordrng 1 W11179877 (Panel control)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Holland, TX 76534
David Z
Job Details: 09/27/2022
"Arrived on site to diagnose ice machine producing no ice. Ran unit through diagnostic mode and found all pumps working good. Found compressor is coming on, but not producing any cooling at all. Evap/chill plate felt room temp and never gained any frost or cool. Unit has sealed system failure. Ordering parts for sealed system repair. Office to schedule with sealed system tech. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Ice Machine Drier) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dye dryer) and 1 WP2313624 (Condenser)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Round Rock, TX 78664
Maurice R
Job Details: 09/26/2022
"Arrived onsite for dryer making a noise. On inspection the wheels and tensioner pulley were bad. Replaced wheels and tensioner,cleaned the dryer of lint and debris. Tested unit and is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Austin, TX 78704
Luis
Job Details: 09/26/2022
"Arrived on site for no cool. Unit powered on compressor and fans not running,power cycled unit control will power on then power off and repeat cycle diagnosed a defective main control. Installed updated main control unit powered on,compressor and fans powered unit unit cooling down. Autho gave approval for repair.
We serviced a
WHIRLPOOL OVEN
Model KOSE500EBS04
Near Canyon Lake, TX 78133
Andrey
Job Details: 09/26/2022
"Arrived on site to test unit for no heat, tested unit found unit preheated to 360 with no issues, found a F9E0 error code, mis wire, per tech line this error code can appear during a power outage and the customer did have one recently, advised customer to monitor unit and if issue returns, cycle power, and make sure the relay is activating properly,, unit is running as designed, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Wimberley, TX 78676
Andrey
Job Details: 09/26/2022
"Arrived on site to test unit for over production of ice, tested unit found thermistor out of range, replaced thermistor, advised customer that if this does not fix issue a control will be needed as well, job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Matthew
Job Details: 09/26/2022
Arrived onsite for range lower oven not heating and left rear burner not igniting. Upon arrival inspected unit. Found left rear igniter and lower bake ignitor failed. Replaced holder and bake ignitor. Tested unit and unit is now functioning properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Cliff
Job Details: 09/26/2022
Arrived on site to diagnose a washer that is not cycling properly. Found broken wire at motor and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78732
David S
Job Details: 09/26/2022
Arrived on site to install previous diagnose parts. I gained access to the control and drain pump. I replaced both with new. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Jonestown, TX 78645
Vincent
Job Details: 09/26/2022
"BT arrived on site to install previously diagnosed parts. I replaced the water valve, and all four suspension rods. I ran the unit in service mode and now the unit preforms as designed. No leaks found durning service.
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Dripping Springs, TX 78620
Kevin
Job Details: 09/26/2022
"Arrived on site and replaced both valves diagnosed by previous technicians, after replacement confirmed they are all igniting properly sent a short video to KV/service management, job complete
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 09/26/2022
"Arrived on site and found drain pump has failed,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Belton, TX 76513
Tyler
Job Details: 09/26/2022
"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival recovered refrigerant and installed uv drier, valve, and compressor. Charged system with 135psi/nitrogen. Found no signs of leaks. Pulled vac and charged system with oz of refrigerant. Found psi ranges at 0/150 per manufacturing specs. Instructed customer to give unit 24hrs to stabilize temps. Call complete"
We serviced a
HOTPOINT RANGE
Model RB787BC5BB
Near Lago Vista, TX 78645
Vincent
Job Details: 09/26/2022
"BT arrived on site to inspect range. Bake element wouldnt heat. After visual inspection I found a burnt connection on bake element causing a bad connection. I repaired the harness, now the unit operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Andice, TX 78628
Vincent
Job Details: 09/26/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint not making ice, tested temps RC 43? FC 12? found frost build up in the freezer. Tested the icemaker and was not harvesting, tested the defrost heater and was good, tested the evap fans also good. They would also have to Defrost the the entire unit for 48hrs and then turn it back on for 24hrs and let it cool.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Kingsland, TX 78639
Kimo
Job Details: 09/26/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new freezer rails, water inlet valve, and ice maker. Then I squared up the unit and tested unit and found unit operating as designed.Job complete."
We serviced a
FRIGIDAIRE FREEZER
Model FKFH21F7HWB
Near Georgetown, TX 78628
Paul
Job Details: 09/26/2022
"JM: Arrived onsite to inspect refrigerator leaking from under the unit. I found signs of water under the unit on the CX tile. I also found that on the suction side of the capillary tube there was a few drops of water clinging to the tube. I found a block of ice at the bottom of the FC frozen in the drain tube and frozen in the pan. Some ice was beginning to form on the evaporator, but only a small amount. I used my shop-vac and steamer to remove the ice and checked to make sure the obstruction in the drain tube was cleared. Operational test good, no leaks observed during service. Call complete
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Georgetown, TX 78633
Paul
Job Details: 09/26/2022
Arrived onsite to inspect dishwasher not draining. I tested the drain pump and the pump is struggling to turn while not under load. I tested the drain pump with water and he pump does nothing. Drain pump needs to be replaced. I replaced the drain pump and tested the unit. The unit is working as designed. No water leaks were present at the time of service. Call complete
We serviced a
GE DISHWASHER
Model PDT825SSJ0SS
Near Round Rock, TX 78681
Vincent
Job Details: 09/26/2022
"Arrived on site for dishwasher, inspected unit and work area. Found unit unresponsive. Pulled techsheet and cycled power 4 times and it reset the control. Explained to CX its would need a software update, they did not want to deal with it and preferred to not do any updates. No leaks where observed during service."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Paul
Job Details: 09/26/2022
"Arrived onsite to inspect dryer not heating. I volt tested to the high limit and I was getting 120 through to the heating element. I ohm tested the the heating element and it was open. Heating element needs to be replaced. R/R heating element and tested. Operational test good. I tested air flow through the vents and the vents temperature drop was slower then its temperature rise. Advised CX that he should get his vents cleared. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS02
Near Austin, TX 78703
Luis
Job Details: 09/26/2022
"Arrived on site for no air flow to fresh food section. Removed evaporator cover,defrosted drain and right side of evaporator,cleared ice from return vent. Installed a new 60? bimetal and foam block kit,reassembled u it checked air flow to fresh food section good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78733
Scott
Job Details: 09/26/2022
"Arrived on site for dishwasher not starting . Ran diagnostics got drain pump error . Getting voltage but motor isnt running . Replaced pump motor . Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Horseshoe Bay, TX 78657
Lou
Job Details: 09/26/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket and using my heat gun, shaped the gasket. I checked the gasket to make sure it was sealing properly and recommended that the customer leave the door closed for approximately 5 hours to allow it to mold between the door and chassis to create a good seal. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78741
Matthew
Job Details: 09/26/2022
"Arrived onsite for range oven not heating. Upon arrival inspected unit. Found ignitor not glowing. Ran amp Chen and was pulling intermittent 2.5 amps, then 0amps. Ran voltage test to igniter and was receiving 120 vac for 7-10 seconds, the 0vac. Found board was faulty, not providing constant voltage to ignition. Replaced board and tested. Unit is now functioning properly. Tested at 350 degrees. Job complete.
We serviced a
GE DRYER
Model DSXH47EG1WW
Near Austin, TX 78723
Matthew
Job Details: 09/26/2022
"Arrived onsite for dryer panel beeping and/blinking. Upon arrival inspected unit. Ran unit for 15 min timed dry function. Allowed unit to complete and could not duplicate the issue. All functions seem to operate at this time. Notified customer to monitor and take a video of possible to show what is blinking. Unit is heating, tumbling and air vent is clean.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 09/26/2022
"Arrived onsite for AGITATOR HAS BROKEN COMPLETELY OFF. Upon arrival inspected unit and found cam his fractured and has failed. Need to replace cam. Replaced cam and agitator is now secure and operating correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Kevin
Job Details: 09/26/2022
"Arrived on site and inspected dishwasher and found it is not draining. Found a piece of glass inside of drain pump keeping it from moving. After clearing glass drain pump is working properly. Also found a reverse osmosis system is sharing the drain connection on the garbage disposal. Recommended to homeowner that this be changed it has the potential to overflow the dishwasher.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Lakeway, TX 78738
Justin
Job Details: 09/26/2022
Arrived on site for a wall oven with no power. I gained access to the fuse and ohmd it out. I found it open indicating a bad fuse. I installed the fuse and the unit became responsive. I then preheat the oven to 350?F and found it working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78759
David S
Job Details: 09/26/2022
Arrived on site for range damage. I spoke to the customer and found out the dishwasher clean light is blinking continually. I inspected the unit and found fault code f8e4 overflow switch. I gained access to the drip pan and found the valve leak from the inlet side. I found the inlet loose. I tightened the inlet line and found the unit no longer leaking. Job complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Round Rock, TX 78665
Maurice R
Job Details: 09/26/2022
"Arrived onsite for dryer not drying. On inspection the air flow was good, saw the heating element ignite and glow red for 45 seconds. Gain access to the back of the dryer and tested the heating components. Found the exhaust Thermistor was at 7.2k =100? actual = 79? replaced thermistor and thermal fuse. Unit working as designed at the time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near Austin, TX 78719
Scott
Job Details: 09/26/2022
Arrived on site for oven getting hot on control. Found area customer was talking about getting hot was where vent is coming out . Assured custome this is a normal. Hot spot . This where oven is venting out . No other issues found . Job complete .
We serviced a
WHIRLPOOL RANGE
Model WFG530S0EB0
Near Round Rock, TX 78665
Cliff
Job Details: 09/26/2022
Arrived on site to replace previously ordered parts for range. Replaced bake electrode and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78748
Scott
Job Details: 09/26/2022
Arrived on site for rust on dishwasher panel. Replaced door panel. Also instructed customer to keep up with using ss cleaner . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model JMC6224HL0
Near Austin, TX 78749
Scott
Job Details: 09/26/2022
"Arrived on site for customer not understanding controls . Found installers had installed unit but only powered it up, they didnt set up initial settings . Set unit up, ran preheat checked normal. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78735
Scott
Job Details: 09/26/2022
"Arrived on site for washer making loud squealing noise when it starts up. Found belt glazed over and cam pulley glazed over as well . Replace cam and belt . Reran diagnostics all checked normal. Unit didnt duplicate squealing. Customer also mentioned detergentleaking on clothes . Adjusted load and go, also recommended next time tray is to be filled , to rinse it out before filling . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Round Rock, TX 78664
Cliff
Job Details: 09/26/2022
Arrived on site to replace previously ordered parts for microwave. Replaced inverter and magnetron and tested unit. Found all is functioning properly at this time. Also noted cavity light bulb failed and replaced it as well.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Round Rock, TX 78665
Maurice R
Job Details: 09/26/2022
"Arrived onsite for cooktop burners not working properly. On inspection found that the center burner was only igniting 1/3 of the burner. Took burner apart found debris in orifice. Clean the orifice out, then all the burner needed the flame adjusted. Adjusted the flames and retested. Unit working as designed. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Austin, TX 78753
Cliff
Job Details: 09/26/2022
Arrived on site to diagnose a refrigerator with a door not sealing properly. Found gasket not mounted fully and remounted gasket. Tested unit and found all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ1
Near Austin, TX 78753
Cliff
Job Details: 09/26/2022
Arrived on site to replace previously ordered parts for range. Replaced glass top and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Pflugerville, TX 78660
Cliff
Job Details: 09/26/2022
Arrived on site to diagnose a refrigerator with an ice bucket not releasing from motor coupling. Found bucket coupling rounded and seizing to motor coupling. R&r ice bucket and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Cliff
Job Details: 09/26/2022
Arrived on site to diagnose an oven that smells like gas when in use. Found air shutter on burner bent causing incorrect fuel to air mixture and partial ignition on burner. Reshaped air shutter and tested unit. Burner now has correct flame and full ignition. All is working properly at this time and no leaks were found after service was performed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near Maxwell, TX 78656
Andrey
Job Details: 09/26/2022
"Arrived on site to replace previously diagnosed control box, evap harness and Rc thermistor, also replaced control UI as precautionary, sealed all gaps around RC and FC door, powered unit back on unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Wimberley, TX 78676
Andrey
Job Details: 09/26/2022
"Arrived on site to test unit for no cool, tested unit found compressor Running and unit is cold on the inside, powered unit down found good frost pattern, no excessive ice buildup,powered unit back on and could not get the compressor to start, replaced start device and capacitor, compressor powered on at first try, advised customer put a bottle of water to see if it freezes, at that time the unit will be good to use, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78759
Wesley
Job Details: 09/26/2022
Arrived onsite for popping sound when freezer door shuts. Found unit is siphoning due to pressurized cabinet through the ptrap drain. Modified ptrap to siphon more quietly. All checks good. Leveled unit and advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/26/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Tested power supply and was good. Inspected connectors and found unsecured. Secured connector at block and tested. Unit is now functioning properly. Job complete