"Arrived onsite for unit making a noise. Customer stated a family member loaded the unit and shortly after starting it, it made a really loud noise. Ran a auto test and all quick cycle and could not duplicate the issue. Recommended customer take a video and monitor if it happens again. If a revisit is needed the dryer will need to be completely removed from the area to access the unit."

Arrived on site to test unit for flames not adjusting. Adjusted simmer flames to recommended. Unit is now working as designed. Unit is in home still under construction and has not been closed on yet. Contractor not present for signature. Job complete.

"Arrived on site for strong gas smell when oven is being used. Upon arrival, checked oven and cooktop flames and found no signs of orange and yellow flames (pictures attached). Upon testing, strong smell was present when oven is running. Proceeded to replace W11643161 bake burner for prevention. Called techline and spoke with Kurt SR#7741055553 and documented all flame sizes and color. Also documented combustible gas detector and found no leak. Explained the customer that no fault is found. Unit is functioning as designed."

Arrived on site to diagnose refrigerator not dispensing water. Unit was making ice. Found reservoir almost completely frozen. Thawed reservoir and replaced valve due to abnormal noises it was making. Tested unit and confirmed water dispensing properly. Repair completed. Parts used - W11645245.

Arrived on site for unit arching and making. Upon arrival inspected unit ran multiple test with cup of water. Could not get unit to duplicate any arching inspected more looked and tried to smell for any burning or any arch burns but could not find any. Noise is coming for turn table normal sound of motor turning table. Customer will monitor unit and try to capture video of unit arching and what they had inside heating up. No parts used job completed

"Arrived on site for unit not stating. Upon arrival, found lid latch faulty. Proceeded to replace W11513248 latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed clog, unit tested good."

"Arrived on site to test unit for not working properly, customer stated that dishes are wet and not drying, tested unit found all components activating properly heater is getting hot, explained to customer that this is a plastic tub and dishes do not dry all the way , noticed that customer is not using rinse aid, explained to customer that unit is designed to be used with it all the time for optimal performance, at this time unit is running as designed no leaks detected job complete no parts installed"

On arrival verified complaint of not working. On arrival unit it was cooling. Temp check shows 1 and 38. Inspected evap and found full frost pattern. All fans are currently trying running. No signs of condensate or frost. Unit is working as designed. Job complete no parts installed

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failures, I removed and replaced both valves and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11688994, W11688995"

"Arrived on site. Per maintenance breaker was replaced same issue when plugged into gfci outlet breaker will trip and plugged into an afci outlet unit will not trip. Plugged unit into dedicated outlet(gfci) unit powered on compressor powered on,ran diagnostic all test passed fan powered on,compressor powered on,heater powered on unable to recreate issue. Called tech support gave all information,per tech support unit is working as designed and gave information to maintenance regarding service pointer W11525530"

"Arrived on site for not operating, upon arrival, test polarity and is correct. Inspected unit and tub is full of water. Held down start button to reset control. Control reset and water began draining. Tried running diagnostics and cannot. Removed control panel to inspect control. Green light is on control is just not responding. Also found unit will start without adding coins. Contacted Techline for assistance. Spoke with Nate. After series of test at control and coin slide module. Need to replace control. Ordering control and coin slide module to have on hand. SR# 7741050807. Ordering control and coin slide module. Office to reschedule ; ordrng 1 WPW10491734 (Coin slot module) and 1 W11712987 (Control)"

"Arrived on site for customer complaint of unit it not heating, found failed element, I replaced element, unit tested good. Part used wp3387747"

"Arrived on site for not operating, upon arrival, test polarity and is correct. F2-R3 mismatch of main control and ui. Ran automatic test cycle and completed correctly. Cleared error codes. Ran mixed cycle and unit operated correctly. Job complete. Please collect 162.36 from c.c on file."

"Arrived on site for customer complaint of unit only using hot water, found hoses were reversed. I switched hoses, unit tested good."

"Arrived on site to inpsect ice maker not producing ice. Upin further inspection, I placed the machine into service mode and ran through component testing. All components are showing and operating fine. Even though the bin thermistor showed ok while in service mode, it was measuring slightly out of spec when taking a measurement with a meter. I replaced the bin thermistor. I ran a cycle in consumer mode and observed that all functions of the ice maker are working. The machine produced a batch and is operating as designed at the moment. The customer will continue to monitor and take a video if the machine fails to start to aid in future diagnosis. No water leaks observed during service WPW10511923"

Arrived onsite for dryer not starting. Foundstart switch not hooked up. Cycled unit and everything works as designed. No parts used. Job complete

Arrived onsite for unit having gas smell upon arrival found oil on & around gearcase replaced gearcase W11449840 splutch W10721967 belt W11239857 ran test cycles unit is working as designed no leaks observed job complete

Arrived on s8te for front left burner not turning on. Upon inspection found switch had some arch marks and element falling apart. Replaced both switch and element and tested. Unit is functioning properly and as designed to job completed. Parts used w11129442 and w10823720

Arrived on site for dryer not heating clothes properly. Ran test and dryer is working as designed especially. Found static reduced was enabled which runs the dryer with medium or low heat. Took this feature off and verified operarion. Advised customer on settings. Call complete. No parts.

Arrived onsite for unit constantly draining. I found the unit to drain even with the water pressure line off indicating the water pressure sensor on the control has failed. Drain pump tested good on continuity and ohms at 20.8 I replaced the control and unit is now operating as designed. No leaks present. Call complete. Installed W11607637 CNTRL-ELEC.

"Arrived on site to test unit for long dry times. Upon arrival tested unit, found unit is heating and tumbling. Ran a vent test, test found poor airflow. Verified with paper at the exhaust, no suction. Advised maintenance to clean venting system to restore optimal performance to the unit. Unit is running as designed, no parts installed, no one on site for signature, job complete."

Arrived on site to repair pre diagnosed drain pump failure. Upon inspection drain pump would not drain and made a screeching noise. Replaced drain pump and tested. Unit is functioning properly and as designed to job completed. Maintenance was there to be sure issue was resolved. No leaks present at this time parts used w10919003

Arrived onsite for previously diagnosed part. I replaced the bake burner and set the shutter accordingly. Unit now operates as designed and lights on both sides. The gas odor is also no longer present as the shutter had a gap in between it allowing gas to escape and not follow the path. I called safety and reported what has been done. SR 7741004410 SPOKE WITH ZHEN.

"Arrived on site to inspect dishwasher beeping and flashing lights. Upon further inspection, I found that moisture had entered the ui control due to the console overlay being warped. Tye console and ui will need to be replaced together. I am ordering the console and returning with prescreened parts. No water leaks were observed during service. I am scheduling for 3/5; ordrng 1 W11460908 (Console)"

"Arrived on site washer not cleaning or properly advancing through cycles. On arrival found no errors. Foudn hub drive stripped from gearcase as well as tub also loose from being worn down by gearcase shaft. Ordering w114544738 gearcase, w10528947 hub, w11284133 retainer, w11436991 tub and other previously sent parts office to reschedule once availability of parts is known.; ordrng 1 w11284133 (Retainer) and 1 w11436991 (Tub)"

"Arrived on site to follow up on dishwasher throwing FA E4 error on every cycle, even since repair. Ran unit and could hear diverter clicking multiple times at random, and unit was still showing code. I replaced the sump and motor assembly to resolve the diverter position error. Ran unit and confirmed all functions working properly. Did not hear diverter clicking anymore. Verified unit is not leaking after repair. Call completed. Parts used - W11460945."

Arrived onsite for door latch not locking. I confirmed the latch was broken. I replaced the latch however unit doesn't drain. I checked the drain pump on ohms and checked good at 20.6 ohms. I then checked the harness from the control and found it showing open line. The harness has a break at the y split and lower harness will need to be replaced. Ordering W11643701 Lower harness. Office will need to RS as it is showing out of stock. No leaks are present. Installed W11513248 LATCH.; O-emld tckt

"Arrived on site for a washing machine that is not starting cycles, and it's flashing an F7 E1 (basket speed fault) error code. Inspected unit and work area. I tested the unit and confirmed the customer's complaint. I found the unit buzz, but not spin the basket. I replaced the capacitor and tested the unit. I still have the same issue. I checked resistance on my wash motor and found it within range. I checked voltage coming out of the control and found proper voltage indicating an issue with the wire harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11591637 and W11395618."

"On arrival, verified complaint of unit leaking only during clean wash cycle per previous diagnosis and instructions from tech line replace the stator and re ran clean. Wash cycle with an affresh tablet unit. Still, oversubs and overflowed customer had previously rinsed. Unit out with 2 clean wash cycles with no affresh tablets. Spoke to tech line 7740954962 and was advised that no further repairs are recommended at this time.Job complete installed w11354541"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they believe that the water was leaking from the wash motor due to being able to see water dripping from the back right-hand side of the machine. I pulled out the dishwasher to check the unit and found the back right-hand side of the tub, completely smashed in, and had evidence of leaking water. See photo. Ordering the outer tub and will return with the remaining parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours. No parts were installed. ; ordrng 1 W11409866 (Outer tub)"

"Arrived on site to diagnose washer with cycle issues and banging. Customer said some cycles will bang around and stop, and other times her cycle settings dont seem to work properly either. At times the lid will stay locked, or the control will blink / flash. I checked for errors codes and found none present. I replaced the control to resolve any cycle selection or UI issues. I did find the unit was significantly off balance and tilted to the left. Adjusted level and verified a proper level on both axis. Calibrated unit. Verified proper functions from unit. Repair completed. Parts used - W11603810."

"Arrived on site to test unit for not heating. Contractor stated he had sent info to whirlpool for additional 1yr warranty provided by KB Homes. Contractor and home owner contacted trade care team and unable to provide concession. Per trade care needing info to update to entitlement to be able to service under warranty. No service provided, no fee collected."

Arrived on site to test unit for leaking. Ran diagnostic cycle 3xs with no signs of leaking. Unplugged unit and ran cold water line directly into tub and filled below tub ring with no signs of leaking. Drain pipe is not restricted or backing up. Not sure where water came from but unit is not leaking. No parts replaced at this time. Job complete.

"Arrived on site , replaced sump and motor W11665769. Also found upper racks falling down , found rail had slipped out of side rollers . Removed rail on right side and reinstalled rail. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Customer declined service. Customer changed mind.

WRF767SDHZ02 Arrived on site for a refrigerator with lighting issues. On arrival verified issue replaced led kit product works as it's designed no water leaks visible from main water supply.

"Arrived on site to test unit for no heat. Verified issue, unit is tumbling but no heat. Gained access to internal components found element reading open. All other fuses reading within range. Replaced element (WP3387747) and tested unit, unit is now heating and all other components are properly engaging. Unit is now running as designed, job complete."

"Arrived on site for temperature issues and not dispensing water. Upon arrival, inspected unit. Items in freezer are not frozen enough and water reservoir is frozen. Ran diagnostics and all test and components pass except evaporator fan. After series of test. Evaporator fan motor is not operating. Need to replace evaporator fan motor. Ordering evaporator fan motor. Office to reschedule ; ordrng 1 WP2315549 (Evaporator fan)"

"Arrived on site to test unit for burners cycling on and off on high. Observed that the burner turns red, then one half turns off while the other half stays on. Informed the customer that this is normal operation and showed her the documentation from Whirlpool confirming this. Job complete. No parts used."

WMH31017HS6 Arrived on site for a otr microwave not heating. Inspected and tested diode and capacitor both parts have failed installed and testedstill no heat . I then tested magnetron and that has failed as well I replaced magnetron and tested product works as it's designed.

Arrived on site for unit flames. Upon arrival customer stated possible flames. Customer wanted unit inspected for safety. Inspected unit turned on bake unit called for gas proper ignition spark burner assembly fired up with no issues. Monitored unit with customer for a bit and informed her unit is functioning properly and as designed to no safety issues to worry about. No parts used job completed

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker, replaced icemaker,icmeaker ran through a cycle and filled with water. W10884390"

"Arrived on site to inspect washer no power. Upon further inspection, I found the control panel non-responsive and I checked voltage at the wall outlet and found no voltage. I checked the breaker and found it tripped. Cycled power at the breaker and removed the top panel to gain access to the main control and UI and I found the diagnostics LED on the control was not on which indicates a bad control. I verified voltage at the outlet and removed and replaced the main control and attempted to test, but the unit failed to come on, and I found the diagnostics LED was not on with the new control. I checked voltage at the outlet again and found no voltage. I checked the GFCI breaker again and found it had tripped again, but this time when I would cycle the breaker, the error indicator began to flash. Once I had the breaker cycled, I checked voltage and had no voltage at the outlet and the breaker was on. I recommended the customer contact their builder or warranty person and have the breaker replaced. I advised the customer that once the breaker has been replaced and if the unit continues to fail to contact our office. No lint observed during service, job completed."

Arrived on site to test unit for burners getting to hit at all settings. Found even on lowest settings elements are all staying on for to long. Recommend controls and UI. Office to reschedule. ; ordrng 1 W11259509 (Control) and 1 W11350303 (Control 1) and 1 W11675436 (UI)

Arrived onsite for unit with no operation. I confirmed nothing is powered on and no response at all. I checked the terminal block underneath and found the black wire on the right to not be showing 120v when I had my leads on the wire arced and unit turned on. Looking closer at the wires I found them to not be making good contact causing the unit to lose power. I replaced arranged the wires and they are now making good connections. I tested the unit and now found it operating as designed. No leaks present. Call complete. No parts installed.

KURR214KSB00 Arrived on site for a wine cooler making nosies. On arrival client stated it make vibration nosies i didn't hear anything on arrival inspected fan evaporator cover no sounds at all . I pulled drinks away from the back . I instructed client to record if it happens again product working as its designed.

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(4317943) and unit is now working as designed. No leaks detected. Job complete.

Arrived on site for gas smell in oven. Upon arrival customer stated oven is good but front left burner not turning on. Inspected unit found igniter not sparking all. Ordering igniter and spark module. As far as gas smell inspected unit found all cook top and oven gas valves fully shut off. But noticed a heavier gas odor then normal. May wanna return with gas sniffer and some bubbles.; ordrng 1 W11666003 (Co9k top igniter) and 1 W11590249 (Spark module)

Arrived on site to test unit for not washing. Unit was unplugged on arrival. Plugged unit in and immediately went into drain with basket empty. Replaced control(W11603810) for faulty pressure switch. Unit completed diagnostics with no issues. No leaks detected. Unit is now working as designed. Job complete.

"Arrived on site to replace element, after replacing, unit tested good. Part used w10518394"

"Arrived on site to inspect washer noises. Upon further inspection, I found the customer had a load washing when I arrived, which was one large blanket. I advised the customer that that the load is too small and will get off balance when it goes into a spin cycle. I allowed the cycle to finish and when the unit began the spin cycle, the tub assembly began to bang around and the customer identified their complaint. I paused the cycle and repositioned the blanket around the basket wall and restarted the cycle and it completed as designed. I placed the unit in diagnostics showing no error codes. I found the drain hose was hitting the back wall when the unit was in spin mode and positioned the unit further back towards the wall to pin the hose in between the unit and the wall to stop the movement of the hose and stop the banging against the wall. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to test unit for water leaking, tested unit found ice maker leaking water, removed all ice build up, clear drain tube, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11700559"

"Arrived on site.It's for a refrigerator that won't turn on. Inspected unit and work area. The customer advised that the units completely stopped cooling and the user interface is making a ticking noise but won't turn on. She advised that they recently had a power adage that started all this. I gained access to the control and checked voltage going to the user interface. I found voltage was fluctuating on the control board indicating a control issue. I replaced the control and programmed it to the customers model specifications. After programming, the unit began to cool and operate as designed. Call complete. W10890094."

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not producing heat. Incoming voltage is correct to the terminal block. Proceeded to check all fuses and thermostats and found thermal fuse and cut off thermostat to be OL. Proceeded to replace 279816 hi limit tstat and WP3392519 thermal fuse. Tested unit and now unit is functioning as designed. When installing back vent hose, found water inside the hose (pictures attached). Water potential caused fuses and thermostat to short out. Informed maintenance manager and agreed to check out situation."

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I attempted to place the unit in diagnostics and when i pressed the start button, the UI failed to respond. I attempted several times and attempted to start a normal cycIe and got the same results. I gained access to the main control/UI and removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11683480"

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated unit will fill and it sounds like its running but dishes end up dirty. Engaged diagnostic cycle, unit filled and wash motor energized but did not push any water through the system. Unit will need a new sump assembly. Replaced sump (W11680075) and tested unit, all components are properly engaging and unit is now running as designed. Advised customer to run cleaning cycles periodically to remove any hard water and soap buildup. No leaks detected, job complete."

"Arrived on site for no water or ice. Tested dispenser not water diagnosed frozen tank,removed cover found large gaps between fan scroll and air tower uploaded pic,defrosted icemaker fill and main water line,added sealer between gaps,ran fan test air no longer seeping between fan scroll and air tower. Ran icemaker fill test passed ran water dispenser test passed."

"Arrived on site ro inpsect cooktop flame being too high. Upon further inspection, the customer informed me that a previous company had changed the orifice, but the flame still was too high. I found that the mounting screw from the burner was stripped, and the burner base screw hole is stripped, preventing the burner from mounting properly. I am ordering the burner base, and the mounting screw W11226732 WPW10639175, office to schedule return service. No gas leaks observed during service. I instructed the customer to not use tye middle burner until the repairs is made. ; ordrng 1 WPW10639175 (Burner base) and 1 W11226732 (Mounting screw)"

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,tested water dispenser passed. W10862456"

"Arrived on site to test the unit for temperature loss. Tested the unit and found that the glow igniter was engaging but not reaching 2.4 amps required to open the gas valve. The unit was reaching 200? from the heat of the glow igniter alone. Replaced the glow igniter with one from truck stock W11590294, tested the unit, and confirmed it preheated to 350?. Job complete. No one here to sign ; used 1 W11590294 ( Glow igniter) from stock"

Arrived onsite for unit not running cycles upon further inspection found f4e3 bad motor & pump replaced motor & pump W11087276 upon completeing motor & pump also found screen & filter not fitted back correctly ordering parts filter screen WPW10463906 filter cup W10872845 W10712395 adjuster kit. W10712395 upper rack cap; ordrng 1 WPW10463906 (Filter screen) and 1 W10872845 (Filter cup) and 1 W10712395 (Rack adjusters kit) and 1 W10712395 (Upper rack end cap)

"Arrived on site to inspect wall oven vents not working. Upon further inspection, I tested the unit and could hear the blowers turn on and could feel air coming from the bottom vent area. I inspected the vent at the bottom of the control panel and below the upper oven door and found insulation debris inside the vent that was restricting airflow. Adjusted the insulation and found the airflow is good now. Both blowers are operating as designed as is the unit. Job completed."

Arrived on site to test unit for not washing properly found error F0E3(overload). Found rotor screw was loose. Secured screw and completed diagnostics with no issues. Advised customer to download app and connect unit to wifi. No parts replaced at this time. Job complete.

"Arrived on site to test unit for freezing items on middle shelve,customer stated that item are freezing in one spot in the middle shelve, tested unit found items pushed up against back wall restricting proper air flow through the unit, explained to customer to keep items away from top vent and back wall, everything else is running as designed no leaks detected job complete no parts installed"

"Arrived on site for no ice. Replaced defective icemaker, ran reset test icemaker ran through a cycle and filled with water. W11692161"

"Arrived on site to replace previously diagnosed door, replaced and tested unit is now running as designed job complete installed W11173813"

"Arrived on site for customer complaint of unit not staring a cycle. Found F0E2, f5e2, f8e1in diagnostic mode, unit failed to spin. I performed test 3, motor circuit, ohm reading tested good, I replaced ACU, unit would now activate door lock in spin test, but would not spin. Ordering UI console, lower harness, stator, rotor, and door lock. Part used W11322883; ordrng 1 W11314361 (Rotor) and 1 W11557918 (Lower harness) and 1 W11325572 (Console)"

"Arrived on site for water dispenser paddle sticking and after dispensing ice a few cubes will dispenser. Informed customer due to design of unit ice door will open to release any cubes that are in chute, tested water dispenser found paddle sticking. Removing housing cleaned under paddle adjusted paddle assembly reassembled tested water dispenser unit working as designed."

"Arrived on site for customer complaint of unit not starting, found no error codes in diagnostic mode, ran diagnostic test cycle, everything passed in diagnostic cycle, ran calibration, unit tested good. Instructed customer to video the control not responding and if customer calls back, will need control board."

"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit does power on, but the issue is that they are having strange noises when the dryer is running throughout the cycle. The customer showed me a video and I confirmed what the customer was talking about. I checked all rollers and found several rollers seized. I replaced the rollers in idler pulley and reassembled the unit. I tested the unit again and found another sound coming from the machine. Alright, disassembled the unit again and checked all parts. I found that the issue appeared to be coming from the motor. I replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete. W11126010 and 4392067."

"Arrived on site to inspect unit for leakage. Ran the unit to test and locate the source of the leak. Observed water spraying through the door gasket. Identified that the upper spray arm is melted, causing water pressure to hit the door and create the leak. Will order a new upper spray arm. Customer agreed to drop off the part on Monday.; ordrng 1 WPW10317197 (Top spray arm)"

"Arrived on site for refrigerator not cooling properly. Confirmed unit has insufficient compressor. Recovered existing refrigerant. Replaced compressor, filter drier, and access valve. Pressure tested and held 250 psi. Vacuumed and recharged. Verified operation. Call complete. W11635510"

Arrived on site to test unit for oven gasket broken. Test unit and found broken gasket. Replaced gasket test unit and unit test good job complete. WPW10535778

"Arrived on site for microwave not heating. Confirmed issue is a high voltage problem. Removed microwave from over range. Removed panels. Replaced magnetron, diode and capacitor. Verified operarion. Call complete. W10754299"

WDF341PAPM1 Arrived on site for a dishwasher not washing. On arrival I ran diagnostic and found motor pump has failed i replaced and tested product works as it's designed no water leaks visible from main water supply.

"F0e5 f0e2. WTW5000DW1 Arrived on site for a washer not spinning . On arrival I found wash plate was lose. I tightened it back down I then ran diagnostic and found error codes F0E5 AND F0E2 off balance and to much suds. I ran a drain and spin test on customer mode it started to spin then it jumped to done. I inspected under product no oil from gear case I tested actuator part has failed . I replaced the actuator, and the splutch I then calibrated product. I tested in diagnostic and in customer mode product works as it's designed no water leaks visible from main water supply."

"On arrival verified Complaint of no power. Confirmed breaker is tripped. Visual inspection shows burn to ui conne ter at main board. Replaced console and main control. Inspected elements and found no signs of arc or cause for trip. Returned power and attempted to run bake cycle. Unit tripped at around 150. Unit will need elements and burn off. ordering 2x W11617232 broil elements, 2x W11545804 bake element schedule for 2 hour to allow for parts replacement, burn off, and possible call to tech line if it still trips. Office to reschedule ; ordrng 2 W11617232 (Broil element)s and 2 W11545804 (Bake element)s"

"Arrived on site to test unit for F9E1 error code. Upon arrival customer stated unit would not drain or unlock lid. Applied power to unit, heard drain pump energize but pump was working very weak. Removed pump, found no obstructions. Replaced drain pump (W11396717) and applied power to the unit, unit immediately drained all remaining water and unlocked the lid. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose washer stopping during cycles and making noise. Found the unit is kicking on the drain pump if its plugged in. Even if you cancel the drain, it will start up again shortly after. Found unit has a pressure system fault and requires a control to resolve. Verified pressure hose is not kinked and working properly. Ordering control to resolve, office to schedule. ; ordrng 1 W11607637 (Control)"

Arrived on site to install previously ordered and diagnosed part per previous technician. I installed the rails W11668672 and reassembled the refrigerator. The door is now operating as designed. No water leaks observed during service.

On arrival verified complaint of unit having clothes stuck under the agitator. Visual inspection confirms stuck sheet under agitator. Removed agitator and freed up the sheet. Inspected the gearcase and found no signs of failures would be shaft or underneath no signs of any oil lease. Slider is also in good condition. Replaced agitator as splines were slightly worn. Job complete installed w11550891

"Arrived on site for customer complaint of unit giving an error code, found error codes f1e2, f9e1, f0e5, f7e9, f3e2, found failed drain pump. I replaced pump, tested unit, unit tested good. Part used w11396717"

"Arrived on site to diagnose refrigerator making noise when opening doors. Customer showed me on the left side RC door, when you open it there is a noticeable pop. Watched door motion and found closer is not making contact with anything, and it seems to he when the door is hitting a certain position where the cam and hinge are moving. Ordering cam / hinge to resolve. Office to schedule when parts arrive. Customer has to have last call of the day. ; ordrng 1 W11755722 (Door Bushing / Cam) and 1 W10878115 (Left Hinge) and 1 WP542638 (Grease)"

"Arrived on site to test unit for not washing. Was unable to get unit to start a wash cycle or enter diagnostics. Replaced encoder(W11675700) HMI(W11675701) and latch(W11670519). Completed diagnostics with no issues. Ran normal, quick and color cycles and allowed to cycle to 'wash' step(took pics). Unit is now working as designed. Job complete."

"Arrived on site for making noise. Upon arrival, test unit and get a vibrating sound. Removed drum and test unit and noise is not present. Inspected drum and support wheels. Found left side support is out of shape. Replaced support wheels using repair kit 4392065. Test unit and is now operating as designed. Job complete. This is a new build construction site. There is no one available at time of repair to sign off completed"

"Arrived onsite for unit it not cooling inside either section. Inspected and found failed compressor kicking out on overload. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning. Advised customer to give 24-48hrs prior to loading and allow temperature to stabilize. Job complete"

Arrived on site to install previously diagnosed and ordered parts. I installed the pads and the unit is operating as designed. No water leaks observed duirng service. WPW10353848

Arrived onsite for previously diagnosed parts installed power supply WPW10624574 and wpw10739408. On arrival installed both parts and a dupon restoring power i found power supply still wasnt sending 3-6 volts. Spoke with techline sr#7741052646. Went through all dcv supply checks with techline and determined power supply board sent for repairs is defective. Techline recommends we reordering power supply WPW10624574. Rescheduled customer for 03-7-25.; ordrng 1 WPW10624574 (Power supply)

"Arrived on site to test unit for leak. Upon arrival customer stated unit would like from the backside. Started a diagnostic cycle, no leak during fill. When wash motor engaged, noticed a leak forming from the top of the unit. Removed insulation and inspected, found damaged rear left corner causing seam to split and leak. Unit will need a new tub. Requesting 2 hours for return visit. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11409866 (Tub)"

Arrived on site for the front lights falling out of the panel again. This is 4th time part was replaced. Called tech line. Advised of history and situation. He verified we do have the correct parrt number and recommend part replacement. Installed new light panel with new lights. Refer customer to customer service. Sr#7740397956

"Arrived on site to test unit for noise when convection fan running, tested unit found tightening screw fell off, secured screw and tested, unit is now running as designed job complete no parts installed"

Arrived on site to test unit for not washing. Found run cap was hanging and red wire was cut. Corrected harness using butt connections and replaced capacitor(W11395618). Unit completed diagnostic cycle with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for left front knob broken. Found valve stem seized. Will need to replace valve and knob. Set to return Friday the 7th.; ordrng 1 W10814916 (Lf valve)

"Arrived on site for customer complaint of unit not finishing cycle, found failed lid switch, I replaced switch, part number wp8318084, unit tested good."

Arrived on site to test unit for being loud. Found drain pump was rattling excessively. Removed pump and found screw was causing noise. Removed screw and unit now working as designed. No leaks detected. No parts replaced at this time. Contractor not present for signature. Job complete.

Arrived on site for range panel displaying lock mode. Inspected unit console in fact unit console is in lock mode tried taking out of lock mode but not responding. Ordering console office to re schedule. No parts used job completed. Updated model number; ordrng 1 W11600366 (Console)

"Arrived on site to install previously diagnosed valve. Replaced valve and confirmed proper filling / level, and no water leaks present. Ran test and found unit is progressing properly. Call completed. Parts used - W10897719."

Arrived onsite to install previously diagnosed parts evap motor W11109595 seperator W11122874 ice box fan W10846539 instructed customer to allow 24 hours to hold temps job complete

"Arrived on site for washer making a loud noise during spin. Lots of banging. No errors codes stored. Tub suspension is worn and needs replacemenr. Ran washer and found unit has loud bearing noise during spin, inspected and found splutch kit worn. Attempted to but was unable to get enough torque and remove agitator screw on top. Agitator does not come off. Will need inner tub, outer tub, filter and screw, spanner nut, gearcase, cam, belt, capacitor and actuator. Will submit for authorization. ; ordrng 1 W10721967 (Cam) and 1 W10772621 (Agitator screw) and 1 W10371566 (Outer tub) and 1 W10554251 (Basket) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw) and 1 WP21366 (Spanner nut) and 1 W11652038 (Lower harness) and 1 W10913953 (Actuator,) and 1 W11158830 (Capacitor) and 1 Authorization (Authorization)"