We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Andice, TX 78628
Paul
Job Details:
08/25/2022
JM: Arrived onsite to inspect washer not dispensing detergent. I ran a service test and the unit was not pumping detergent. I found that the dispenser nozzle was plugged and that the obstruction needed to be removed. After removing the obstruction the unit began pumping detergent as designed. Tested unit. Operational test good. No leaks observed during service. Instructed CX on how to clean nozzle when detergent dispenser needs refill. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Paul
Job Details:
08/25/2022
"JM: Arrived onsite to inspect dishwasher not draining. I found that the cap on the garbage disposal was not removed restricting the water flow. I removed the cap and tested the unit. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78628
Paul
Job Details:
08/25/2022
"JM: Arrived onsite to inspect refrigerator not closing properly. I found that the door gaskets had tears in them and that the mullion was sticking when closing. CX also reports that the freezer door handle was loose. The door gaskets and mullion need to be replaced and the freezer door handle needs to be tightened. R/R gaskets, mullion, and tightened handle. Tested unit for gaps. Operational test good, no leaks observed during service. Call complete."
We serviced a
JENN-AIR RANGE
Model JDRP548WP03
Near Georgetown, TX 78628
Paul
Job Details:
08/25/2022
"JM: Arrived to install previously diagnosed and ordered parts. I voltage tested the UI and got 14VDC. UI is being powered properly, but the display is still not powering on. UI needs to be replaced. R/R UI and tested. Operational test good. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
David Z
Job Details:
08/25/2022
"Arrived on site to diagnose dishwasher that was not starting or running. Examined unit and found good voltage to unit, no loose connections. Found no error codes. Ran unit and verified it completed a service test cycle. No failures found at this time. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
David Z
Job Details:
08/25/2022
Arrived on site to install deflector kit to resolve oven vent causing warping and damage to lower shelf. Installed deflector per directions. Call complete.
We serviced a
UNKNOWN VENTHOOD
Model UXT5230BDS2
Near Georgetown, TX 78633
David Z
Job Details:
08/25/2022
"Arrived on site to diagnose vent hood that's leaking air on top of the unit. Ran unit and found the metal cover over the top of the front section of the hood was leaking a lot of air and warped causing grease to splatter. Taped over the panel to seal, since panel can not be replaced. Tested function and found good suction with no operation issues. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Bastrop, TX 78602
Joe Z
Job Details:
08/25/2022
Arrived onsite to install previously diagnosed parts . Replaced center burner valve and all 5 knobs. Test unit and unit operates as designed. No gas leaks present at this time.. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Smithville, TX 78957
Joe Z
Job Details:
08/25/2022
"Arrived onsite to install previously diagnosed parts. Installed both right and left trim, oven door handle, and screws"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bastrop, TX 78602
Joe Z
Job Details:
08/25/2022
Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Replaced heater. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS
Near Austin, TX 78754
Scott
Job Details:
08/25/2022
"Arrived on site ,replaced gear motor and power control. Tested unit . Door is opening and closing with touch buttons . Unit is heating to whirlpool specs. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
Gerry C
Job Details:
08/25/2022
"Arrived to inspect auto dry stalling. The CX Advised me the unit would not shut off during automatic mode attempts and ran continuously until manually shut off. I tested the circuit for the sensor assembly and found it electrically correct, per MFG documentation. I elected to remove and replace the timer and then tested for airflow. The unit failed the test and I advised the CX of my findings and they will correct the venting issue. CX will contact us if there are further issues."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HSC0
Near Georgetown, TX 78626
Gerry C
Job Details:
08/25/2022
"MR Arrived to inspect burner not igniting.on inspection found the switch igniter assembly not fully seated. Reseated the igniter assembly, tested unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Gerry C
Job Details:
08/25/2022
"MR Arrived on site to install previously diagnosed parts. Install door on RC, moved handles and shelfs to new door. Found freezer was making a squeal noise. Found lower pull out drawer was insert correctly, fixed the issue. Working as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78739
Luis
Job Details:
08/25/2022
"Arrived on site. Found obstruction in ice chute,removed obstruction tested ice dispenser working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for door not sealing, customer stated that the door is sealing but the light will not turn off, someone tried replacing the switch and but wires are broken in cavity, unit is none repairable called tech line and documented, SR#7734444237, customer to contact customer service job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Taylor, TX 76574
Cliff
Job Details:
08/25/2022
Arrived on site to diagnose a range with burners not operating properly. Found no failures to unit at this time and advised customer on new style coil burners and changes due to safety regulations.
We serviced a
KENMORE DISHWASHER
Model 66514759N510
Near Georgetown, TX 78628
Gerry C
Job Details:
08/25/2022
"MR Arrived to inspect washer not starting found it keyboard locked, went into diagnostic mode and the unit operated as designed with all functions present. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
Tyler
Job Details:
08/25/2022
Arrived on site for refrigerator . No response at door. Call customer. They stated they werent home and didnt want to reschedule. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for missing parts, tested unit found that the part that was missing was in the bag with water hose, tested unit , unit is functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Austin, TX 78724
Joe Z
Job Details:
08/25/2022
"Arrived onsite for not drying. Upon arrival,test unit and unit is heating correctly. The gas valve is cycling correctly. Customer stated that the unit heats ,it just takes too long to dry. The unit failed a vent test. Removed vent hose from unit and unit passed vent test. Recommend to customer to have vent in wall and exterior vent checked for airflow blockage. No gas leaks present at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Tyler
Job Details:
08/25/2022
Arrived on site for dishwasher with heating element having gold-style bushings needing to be replaced under service partner. On arrival confirmed issue and found service pointer element in unit and replaced it. Reassembled and tested unit and found no signs of leaking and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for not drying clothes, tested unit found unit is heating, ran vent test and failed, vent is restricted, provided customer with dryer vent wizard number, advised customer not to run unit until restriction has been removed, at this time job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details:
08/25/2022
"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Fischer, TX 78623
Andrew
Job Details:
08/25/2022
"Arrived on site to test unit for broil element not cycling properly and RF burner not getting hot. Found broil relay was not closing properly. Also found burnt connection to element. Replaced control, cooktop element and infinite switch. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near New Braunfels, TX 78132
Andrew
Job Details:
08/25/2022
"Arrived on site to test unit for left light not working. Found L1 on moles light connection was popped out. Secured connection, unit working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near New Braunfels, TX 78132
Andrew
Job Details:
08/25/2022
"Arrived on site to test unit for large sheets of ice being made instead of cubes. Found valve opening and closing properly. Found ice maker not responding to diagnostics. Replaced icemaker, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Leander, TX 78641
Lou
Job Details:
08/25/2022
"Arrived on site to inspect range ovens not working. Upon further inspection, I found the unit pulled out from the wall and plugged in but no power. I tested voltage at the outlet and got zero volts. Checked the breaker and found it to be a GFCI breaker and was tripped. I attempted to reset the breaker and it would not reset. I advised the customer that they would need an electrician to check the breaker and replace due to it not resetting. I advised the customer that once the breaker is repaired and the unit continues to fail to call it in for service. Unit left unplugged and put back in its space. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Lou
Job Details:
08/25/2022
"Arrived on site to inspect microwave control panel display issues. Upon further inspection, the customer advised that the display will show 4 zeros then all of the display lights will come on and go off and they cant use the unit. I found the display flashing all zeros. I set the time and then tested the unit with my microwave tester and the unit is operating as designed. I cycled power to the unit and allowed the display to flash the zeros for approximately 5 minutes and then removed the control panel and inspected the control/connections and all were good. When I checked the display, all lights were on. I removed and replaced the control panel and retested and unit is operating as designed. I recommended that the customer monitor the unit and if the issue continues to call it in for service at which time the main control will need to be replaced. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
Vincent
Job Details:
08/25/2022
"Arrived on site for washer inspected unit and work area. CX complaint was burn smell. Entered diagnostics and found stored error codeF1E2 motor control fault, ran a diagnostics cycle and found everything working to specs. I then tested voltage coming in and had good voltage. Replaced belt as it looked stretched. Unit is operating as designed at this time. If issue continues will have to order main control. No leaks where observed during service. Job completed."
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near Austin, TX 78750
Vincent
Job Details:
08/25/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was still losing power or no power. Found water leaking out from the heater and causing the control go into a GFCI safety fault. Inspected for any stored codes and none where available. Tested unit after tightened up the heater and no leaks where observed. Unit is now operating as designed. Nothing to collected since problem was the same from last visit. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Hutto, TX 78634
Cliff
Job Details:
08/25/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced inverter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Cliff
Job Details:
08/25/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Hutto, TX 78634
Cliff
Job Details:
08/25/2022
Arrived on site to replace previously ordered parts for microwave. Replaced diode and tested unit. Found all is functioning properly at this time and no other parts were needed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Hutto, TX 78634
Cliff
Job Details:
08/25/2022
Arrived on site to diagnose a washer that is making unusual noise. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78747
Scott
Job Details:
08/25/2022
Arrived on site for dryer door opening during use . Found catch and strike failing . Replaced both parts . Door is staying in place when shut . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Austin, TX 78734
Matthew
Job Details:
08/25/2022
Arrived onsite to replace previously diagnosed parts. Replaced TOD. Tested unit at 350 degrees and notified customer of potential issues with self clean cycle. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Manchaca, TX 78652
Luis
Job Details:
08/25/2022
"Arrived on site. Replaced defective icemaker and fill tube heater,power cycled unit ran icemaker harvest test passed,ran fill test passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78739
Luis
Job Details:
08/25/2022
"Arrived on site for water leaking. Found water leaking from valve in compressor compartment,replaced defective valve,no leaks from valve,ran diagnostics no errors on icemaker ran harvest test passed,ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Luis
Job Details:
08/25/2022
"Arrived on site for noise complaint. Customer played recording of noise,noise from bubbles from cap tube entering evaporator. Per service pointer W11610345 adjusted filter drier tubing and adjusted lines."
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB04
Near Driftwood, TX 78619
Kevin
Job Details:
08/25/2022
"Arrived on site and inspected freezer and customer is experiencing chattering/rattling noise. At this time there is no excessive noise happening. Removed rear panel and inspected compressor and did not find any issues, this model does not have a condenser fan. Removed evaporator cover and also did not find any issues evaporator fan is running smoothly. Sent a short video to KB/service management requested that customer try to take a video of noise to help and diagnosis and reported their experience to techline. 7734445477"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Driftwood, TX 78619
Kevin
Job Details:
08/25/2022
"Arrived on site and inspected cooktop, Cooktop was converted to propane by builder. customer requested adjustment to several burners. Disassembled left front and right front burners and examined all parts and swapped them. Right front burner flame height is a bit taller even though it is using the same orifices and valves are adjusted the same. To make them match left burner would need to be turned up and customer prefers it the way it is. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Pflugerville, TX 78660
Cliff
Job Details:
08/25/2022
Arrived on site to diagnose a venthood that is not turning on. Found neutral wire not installed in wiring junction and rewired unit properly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78739
Kevin
Job Details:
08/25/2022
"Arrived on site and inspected refrigerator and found gasket on freezer door is torn on the bottom, took pictures. Filter needing to be replaced light is constantly displayed on user interface. There is a filter in place and switch is actuated but it will not reset, there is no manual reset.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS01
Near Round Rock, TX 78681
Gerry C
Job Details:
08/25/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the door and found it was able to be reassembled without any parts and remained intact throughout testing. Removing the unit from the cabinet and disassembling revealed the forward switch of the right side assembly had a faulty plunger and after replacing, the door closing issue was corrected. I reassembled the unit and tested and it operated as designed. ordrng 1 W10211972 (Door Switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Kyle, TX 78640
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for no cool, tested unit found RC evaporator frozen over and a bowed drip pan, customer stated that ever couple of days the evaporator freezes over and she as to defrost unit, evaporator fan with thermistor, drip pan, support and control UI, ordering parts office to reschedule ; ordrng 1 W11033168 (RC evaporator harness) and 1 W11457241 (Drip pan) and 1 W11089931 (UI) and 1 WPW10389152 (Support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Dripping Springs, TX 78620
Kevin
Job Details:
08/25/2022
"Arrived on site and inspected refrigerator and found no ice production. Removed icemaker and found fill tube and funnel are frozen. Customer experienced water spraying out the top of the refrigerator where the fill tube enters insulation, Customer prefers to have fill tube replaced. After removing ice found icemaker will cycle properly and fill with water. Water also dispenses slowly on door, removed water filter and found filter head is spraying/leaking; ordrng 1 W11346622 (Filter head/ reservoir) and 1 W11415785 (Water tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Tyler
Job Details:
08/25/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. Found unit off. Restored power and found all hardware except compressor were running. Start device and cap functioned but compressor would run for 4 seconds and shut down continuously. Found no leaks in system (equalized psi in sd). Rescheduled customer for 09/01/22 to complete repairs with new compressor.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
David Z
Job Details:
08/25/2022
"Arrived on site to diagnose refrigerator not making ice. Examined unit and found only a couple cubes in the bin. Checked Temps and found FC not dropping below 8, RC at 36. Found the RC vent is blocked with items and can not circulate any air. Advised to clear all airflow channels and unblock the vent, then power cycle to drop Temps. Icemaker is showing an E5 error, so I'm ordering an icemaker to resolve. Customer is going to power cycle and give unit 24 hours to make ice. If it goes back to normal then they will cancel the appt and unit is just trying to overcool. Office will schedule when icemaker arrives. ; ordrng 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Scott
Job Details:
08/25/2022
"Arrived on site for UI on fridge Ui just coming on and lighting up bye itself . Ran diagnostics couldnt duplicate noise issue . Ran IM harvest , and no frost build up. Have customer video noise . Ordering UI and cond and evap , dampener . To have on hand . No water leaks detected at time of service. Call to set return ; ordrng 1 W11204060 (Diffuser)"
We serviced a
WHIRLPOOL VENTHOOD
Model JXD7036YS6
Near Salado, TX 76571
Tyler
Job Details:
08/25/2022
Arrived on site for down draft needing previously diagnosed motor/switch. Upon arrival reconfirmed issue and replaced both parts. Found downdraft able to ascend/descend as normal but exhaust blower stop functioning against. Called techline and spoke with Cliff sr#7734446212. Based on findings techline advised wiring diagram misprint and instructed Tg on how wiring should be connected within motor and replace part/s as needed. Office to reschedule once availability of parts is known.; ordrng 1 W11187731 (Motor) and 2 W11097349 (Switch)s and 1 W11088943 (Control switch) and 1 W10849492 (Blower)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kyle, TX 78640
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for no ice production, called tech line to diagnose unit further, ran test 31 and found ice box Average temp for the last 6 hours was at 28 and test 29 average temp was at 16, with those temps there would be no ice production, FC evaporator has no ice buildup, after inspecting compressor found that a sealed system has been preformed on this unit, tech line advised to check compressor with watt meter and pump unit with nitrogen to find leak, ordering watt/inverter kit, compressor, condenser, nitrogen, none UV dryer and access valves, SR#773440196, office to get authorization and reschedule ; ordrng 1 Watt/inverterkit (Watt/inverter kit) and 1 W11131873 (Orion board) and 1 W11592009 (Compressor) and 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Maxwell, TX 78656
Andrey
Job Details:
08/25/2022
"Arrived on site to test unit for no cool, tested unit found no frost pattern on both evaporators, tested voltage to inverter box and found none sent from control, replaced control, now receiving voltage at inverter but no lights blinking in box and compressor not starting, need inverter box to diagnose unit further, ordering additional parts to ensure completion ; ordrng 1 W10830278 (Power supply board) and 1 W11087438 (RC evaporator fan) and 1 W11374554 (FC evaporator motor) and 1 W11087200 (Inverter box) and 1 W11387386 (Control UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Lou
Job Details:
08/25/2022
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to install the vent cover at the bottom of the oven door. I found that the part ordered was incorrect as it is black and should be stainless. I am ordering the correct part and PARTS RESEARCH-VENT SCREWS and scheduled return service for 08/31/22. The black vent was left on the unit as there was no vent to begin with. It will be returned once this correct part is installed. ; ordrng 1 WPW10351279 (Vent SS) and 2 PARTSRESEARCH (VENT SCREWS)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78750
Vincent
Job Details:
08/25/2022
"Arrived on site for refrigerator , inspected unit and work area. Tested temps RC47? FC 13?, I then tested unit in diagnostics and found everything working normal. There was frost build up at the evap cover. Inspected drain tube and was well insulated. Called thechline to show pictures of insulation and also to explain the problems. Spoke to Leon SR# 7734442394 said to order main control. Im also ordering the RC door because its kinda warp and the gasket is also not sealing properly. Explained to CX that the unit would have to be defrosted by the time we come back and I had her sign the defrost waiver. No leaks where observed during service. Office to contact CX when parts are available. ; ordrng 1 LW11037738 (RC DOOR) and 2 W11223753 (Emblem)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78750
Vincent
Job Details:
08/25/2022
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint LED modules out in FC. I replaced all 4 LEDs due to service pointer. I still need to replace RC LEDs to complete service pointer. Office to order parts and reschedule when they are available. Unit is operating as designed. No leaks observed during service.; ordrng 3 W11632139 (LED modules)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Austin, TX 78748
Scott
Job Details:
08/25/2022
"Arrived on site for microwave not heating . Interlocks are normal ,20a and cavity thermostat are good . Ordering control and mag. Call to set return. ; ordrng 1 W11541670 (Mag) and 1 W10422269 (Filter)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Austin, TX 78748
Scott
Job Details:
08/25/2022
Arrived on site for control powering up bye self . Ran Diagnostics got stuck keypad and meat prob error codes . Customer had already tried breaker rest couple times . Call to set return ; ordrng 1 W11449431 (Ui console) and 1 W11252826 (Meat probe jack)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Liberty Hill, TX 78642
Kimo
Job Details:
08/25/2022
"Arrived onsite for a rang that has orange flames, sounds like a blowtorch and smells like gas when in use. Upon arrival I checked for gas leaks and found none. I check t flams on the cooktop and the oven back burner and found them orange. I check for contamination in the gas feed line and found that there was Excess pipe Sealant in it I clean it out was best I could and reinstalled it and Double checked for leaks and found none. Tested unit again and found less orange in the flame cut the was still a Blowtorch like sound. I check that if the regulator was sent to the correct Fuel as the unit is using NG after setting it to NG the torch sound was gonna but the flam still had some orange at the tips Possibly due to some residual contamination in the gas lines. I explained all this to the cx. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Liberty Hill, TX 78642
Kimo
Job Details:
08/25/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new drawer and tested it and found it operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78745
Scott
Job Details:
08/25/2022
"Arrived on site for washer not filling properly . Ran diagnostics got off balance load error code . Valves are actuating and filling properly . Found actuator hanging up occasionally . Ran resistance checks , found actuator out of range . Ordering actuator. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11398781 (Actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78745
Scott
Job Details:
08/25/2022
Arrived on site for dryer shutting off to early . Ran diagnostics got moisture sensor short . Ran resistance checks . Found sensor shorted and both electrodes . Ordering sensor . Call to set return . ; ordrng 1 W10298258 (Harnes moisture) and 2 3387223 (Electrode)s
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL2
Near Austin, TX 78701
Wesley
Job Details:
08/25/2022
Arrived onsite for washer not starting cycle after locking door. Found f6e1 error code saved. Possible MCU failure. Replaced the MCU found burned component on the MCU that was causing the loss of function.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Leander, TX 78641
Kimo
Job Details:
08/25/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new hub. And tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Austin, TX 78733
Matthew
Job Details:
08/25/2022
Arrived onsite for washer with F21 code. Upon arrival inspected unit. Found unit not draining properly. Disassembled unit and inspected drain pump. Found debris clogging filter and not allowing unit to drain properly. Cleared line and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Matthew
Job Details:
08/25/2022
Arrived onsite for washer not powering on. Upon arrival inspected unit. Found power to unit but UI not responding. Found in test mode display would illuminate but not responsive. Replaced console and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Austin, TX 78738
Matthew
Job Details:
08/25/2022
Arrived onsite for unit with failed gasket. Replaced gasket and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details:
08/25/2022
"Arrived on site. Replaced defective icemaker,ran icemaker test,passed harvest ran fill test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78739
Luis
Job Details:
08/25/2022
"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran diagnostics icemaker passed harvest ran fill test passed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details:
08/25/2022
"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill. I cleared the code and manually tested the valve and found it not filling properly. I removed the water hoses and checked the valve screens and found debris in the screens of both tent cold and hot valves. I removed and replaced the valve housing assembly and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DISHWASHER
Model KUDI02FRSS1
Near Leander, TX 78641
Lou
Job Details:
08/25/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve being stuck open and the water line being copper, I removed and replaced the valve and water line with a braided line and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jonestown, TX 78645
Vincent
Job Details:
08/24/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes, I then ran a diagnostics cycle and tested good. Called techline and spoke to Leon SR#7734428995 I explained to techline about CX complaint where she was have residue on clothing. Explained to CX not to use excessive detergent. And to run a deep fill on every cycle. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details:
08/24/2022
Arrived on site to diagnose a refrigerator with light not working. Found failed door switch and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11123941 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Canyon Lake, TX 78133
Andrew
Job Details:
08/24/2022
"Arrived on site to test unit for not cooling properly. Customer stated unit has been very erratic and inconsistent. Intermittent power loss, excessive temp fluctuations, ice maker issues, water dispenser issues, etc. Read disclaimer to customer about string of issues with unit and spoke with CS. Recommend replacing HV control, power supply board, LED control, pantry UI and dispenser UI. Need autho for parts. . ; ordrng 1 WPW10624574 (Power supply control) and 1 W10804160 (Low voltage control) and 1 WPW10677119 (Pantry UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Matthew
Job Details:
08/24/2022
Arrived onsite for washer with error code. Upon arrival inspected unit. Powered unit and immediately started draining. No visible water in tub. Extended drain time. Managed to get into diagnostics and found f24- overflow condition. Called tech line for assistance. Tech discussed Electrical interference being a possibility (baby monitor) none near by. Tech recommended replacing ACU and pressure switch. SR#7734428439. Office to reschedule. ; ordrng 1 W11574590 (Control) and 1 W11367297 (UI)
We serviced a
WHIRLPOOL DRYER
Model WGD8620HC0
Near Round Rock, TX 78681
Cliff
Job Details:
08/24/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Canyon Lake, TX 78133
Andrew
Job Details:
08/24/2022
"Arrived on site to test unit for right side large oven not heating properly. Found igniter was not plugged in. Plugged igniter in and found flames were excessively large and yellow. Found ovens were not converted from NG to LP. Converted ovens, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lakeway, TX 78734
Justin
Job Details:
08/24/2022
Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and no leaks were observed at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS02
Near Georgetown, TX 78628
Lou
Job Details:
08/24/2022
"Arrived on site to inspect range cooktop middle burner not operating and customer needing a knob. Upon further inspection, I found the far left knob stainless peeling off. I tested the cooktop burners and found all burners operating as designed except the middle burner would not ignite. I found the ignitor arcing to the sides instead of straight up. I inspected the burner head and turned it around and retested and the unit is operating as designed. Customer wanted to purchase the burner head and knob for the unit. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR VENTHOOD
Model JED3536GS01
Near Marble Falls, TX 78654
Gerry C
Job Details:
08/24/2022
"Arrived to inspect blower speed issue. I found the unit appeared to only have one speed. Upon further inspection, I could hear the motor straining as the speed was turned up. I removed the venting and tested and the unit operated as designed with clearly different speeds. The outlets used for this installation are not of a type that I have seen before and appear to be a vacuum breaker type of pvc cap. The outlet gap between the cap and riser pipe is only 1/2 and calculating that with an average circumference of 23 yields approximately 3.6 of air space. This is much less than the MFG recommended 6 diameter minimum and also the type of outlet forces the air to make a 180* change in direction, which is also advised against. I recommend replacing the existing stand pipe system with the MFG recommended wall cap with built in damper and pest screen."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Vincent
Job Details:
08/24/2022
Arrived on site to install previously diagnosed parts. I installed new door. And made sure it sealed correctly. No leaks observed during service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Austin, TX 78731
David S
Job Details:
08/24/2022
"Arrived on site for fridge gaskets being torn. I found both torn and stained. I installed both gaskets, the door seals are in and sealing around the fridge.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Austin, TX 78725
Joe Z
Job Details:
08/24/2022
Arrived onsite for Dryer will no longer power on. Upon arrival test unit and unit would not power on. Unplugged unit to check polarity. Polarity is good. Restored power to unit and unit now operates. Ran diagnostics and there is no saved error codes. uI is responding to all commands. Tested unit several times. Unit powers on and heats as designed. Resetting the control took care of the issue .job complete
We serviced a
KENMORE WASHER
Model 796.4157321
Near Marble Falls, TX 78654
Gerry C
Job Details:
08/24/2022
"Arrived to inspect drain issue. I found debris within the strainer and I removed it. The CX advised me that the bellow would not drain and I found and removed a large amount of debris from the lower bellow drain and during removal, discovered the bellow was wearing through and had two pinholes in it. I removed and replaced the bellow and tested. I discussed detergent type and amounts with the CX and advised to refrain from pre-measured detergent pods. The drain did not have a safety strap and I added one. Operational test good, no leaks of the water supply observed during service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details:
08/24/2022
Arrived onsite to install previously diagnosed part. Replaced console. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leander, TX 78641
Kimo
Job Details:
08/24/2022
Arrived onsite for a washer that is leaking and would sometimes stop washing. Upon inspection I found that the dispenser would leak when I ran unit in quick wash. I reaped the dispenser and tested unit and found that the was another leak at the door due to pet heir buildup I clean it up and tested and found the the leaks had stopped. I tested unit again using the pods the cx unit in the manner in which she uses them and found that the unit started flashing SD on display and it stopped washing. I then advised cx to switch to the liquid detergent and to use on up to the first line in the Measuring cup No matter the load size and they should help with this issue. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78730
David S
Job Details:
08/24/2022
"Arrived on site for middle drawer not closing properly. I inspected the unit and work area. I found the middle drawer sticking. I replaced the drawer and both rails I found it still sticking. I found the rails not seating all the way in the slots. I removed the evaporator cover and fan scroll, and retested the drawer. I found the rail still not seating properly making the drawer stick. I called techline and spoke to Anthony, I advised him of my findings and sent in pictures of rails. He advised the liner is bowed causing the rails to bend inward pinching the drawer. I received sr# 7734432741. He has submitted the file for review, for replacement."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Cedar Park, TX 78613
Kimo
Job Details:
08/24/2022
"Arrived onsite for refrigerator that was making a noise at time when running. Upon inspection I found that the compressor was running normally no abnormal coming from it. I check the evap and the fan found fan operating like normal and there was a great frost pattern. After waiting/ Listening for a few minutes I found that the noise was coming from the cap tube, I adjusted the sound pad to help with the noise but unit is operating as designed. Job complete."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Kevin
Job Details:
08/24/2022
"Arrived on site at and replaced recirculating pump and water reservoir diagnosed by previous technician, start a cycle and insured recirculating pump is working properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Lou
Job Details:
08/24/2022
"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Unit filled with water and the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I found the handle not properly installed and adjusted the mounting nuts and tightened the handle screws. Handle is secured. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Matthew
Job Details:
08/24/2022
Arrived onsite for dishwasher error code. Upon arrival inspected unit. Found F8E4 on display. Hit clear and started a cycle. Cycle started without issue. As cycle ran checked for any potential leaks. Inspected tray and found slightest amount of water that triggered the code. Allowed unit to run and did not find any source of water leaking. Appears unit may have had an over sudsing condition or improperly loading racks causing disruption in spray arms. Customer will monitor. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Waco, TX 76707
Tyler
Job Details:
08/24/2022
Arrived on site for refrigerator needing previously diagnosed ice door. Upon arrival confirmed issue and installed part. Spoke with customer about how issue started originally and stated thAt if issue returns customer would need plumber to verify pressure directly at the fridge fill line connector. No leaks found during repairs. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Uhland, TX 78640
Kevin
Job Details:
08/24/2022
"Arrived on site and found blue plastic in between Glass panes on door. Disassembled door and cleared debris and it is now correct, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Seguin, TX 78155
Kevin
Job Details:
08/24/2022
"Arrived on site and found refrigerator is unplugged, it is mostly defrosted but there is still a little ice on the evaporator. Replaced control box, harness, and thermistor. Requested customer allow refrigerator to cool for 24 hours before loading it with food, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Tyler
Job Details:
08/24/2022
Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found no water entering unit. Found stable 120 connection to valve but no water was released. Added water manually and tested unit. Found failure in res. drain pump.; ordrng 1 W10489125 (Reservoir drain motor) and 1 W10886282 (Control) and 1 W11266112 (Filter housing)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near The Hills, TX 78738
Justin
Job Details:
08/24/2022
Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and observed no leaks at the time of service. Call complete.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Uhland, TX 78640
Kevin
Job Details:
08/24/2022
"Arrived on site and Inspected range and found door glass is bouncy/moves when pressed on. Double sided tape is peeling off, removed top trim and found L brackets are in place but they have enough play for glass to be able to move. there is no available correction or adjustment for this. Reported to techline 7734436517"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Matthew
Job Details:
08/24/2022
Arrived onsite for microwave not heating. Upon arrival inspected unit. Customer stated that the unit was not heating for a period of 4 days then resumed functioning again. This is the second time this type of instance occurred. Previously happy shortly after purchase . Tested unit multiple times and unit is heating. Called tech line for assistance provided SR#7734429336. Could not come to a conclusion of intermittent heating. Customer will monitor. Left instructions for customer if intermittent issues happen again. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS
Near Cedar Creek, TX 78612
Joe Z
Job Details:
08/24/2022
Arrived onsite for unit will not turn on. Upon arrival inspected unit. Checked polarity and there is zero voltage from supply. Checked breaker and breaker is not tripped. Advised builder to contact electrician. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Killeen, TX 76549
Paul
Job Details:
08/24/2022
"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R impeller, motor, and divider and tested unit. Operational test good, no leaks observed during service. Call complete."