"Arrived on site with back panel and control. Verified plug was good. Replaced control. Installed back panel using screws provided. Verified operation. Call complete. W11649136, W11165250, WP90767"

"Arrived on site for dishwasher making a noise. Ran diagnostics and unit I working as designed. Noise occurring during wash pump. Replaced pump and motor assembly. Verified operation. Lots of suds when testing, advised customer to use dishwasher cleaner every 3 months. Pods puts excessive soap. Call complete."

Apartment 627. Arrived on site for washer not agitating. No error codes in diagnostics. Found legs were not level. Properly leveled unit. Test mode proved the unit did not switch to agitate. Was stuck in spin mode. Found the actuator was not connected to cam. Per Service Pointer - W11531483. Replaced cam and actuator. Verified operation. Call complete.

"KRFF507HPS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the slides, noting roughness and I could hear the fan surging. After fan replacement, it operated smoothly and I did not hear the surge again. Operational test good, no leaks observed during service."

"Arrived on site for loud noise complaint. Found loud noise while evaporator fan running,removed fan housing,added sound pads behind housing,reassembled unit noise no longer present when evaporator fan is running. Used w11113654"

Talked to maintenance tech unit is working as designed no complaints from previous visit.

"Arrived on site for noise complaint. Loud vibration noise,removed cover found condenser coils vibrating against each other,adjusted tubing added sealer between lines noise no longer present. No parts used"

"Arrived on site for no ice. Ran diagnostics E2 error code ran harvest passed ran fill failed,replaced icemaker and fill tube,power cycled unit ran harvest test passed ran fill test passed. Used w11226501,w11658802"

"Arrived on site to inspect unit for lid locking issue as stopping mid cycle. Upon closer inspection found strike broken, display unresponsive no lights on control and unit holding water. Ohmed pump at control, 19.6 ohms. Confirmed control board getting 120 volts. Found gear case showing signs of failure as well ordering correlating parts and will return. Rescheduled for 7/3; ordrng 1 W11419171 (Control) and 1 W11478526 (Panel ui) and 1 W11568984 (Harness) and 1 W11396717 (Pump) and 1 2hour (2hour) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"

"Arrived on site to inspect unit for lid locking issue and not starting a cycle. Upon closer inspection found latch broken, replaced latch, tested unit, unit did not shift to agitate or spin. Replaced cam and actuator,tested unit, found lid not locking as designed. Found control was issue of door locking intermittently. Tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11513248 W11481722 W10721967 W11513248; ordrng 1 W11513248 (Latch)"

"Arrived on site to inspect unit for being noisy during spin cycle. Upon arrival customer stated unit had 2 blankets in it and through an out of balance code, customer was able to remove one blanket and have unit finish load. Placed unit into diagnostic found no stored error codes, ran diagnostic cycle. Unit completed cycle with no issue besides shaking violently in spin cycle. Found holes missing in basket will need to order basket and return. Office to reschedule. ; O-emld tckt"

"Arrived on site to inspect unit for not ventilating properly and bottom of oven getting hot during normal use. Customer stated bottom of unit gets hot during use, portion in question is vent where air is designed to escape. Turned unit to 400 to confirm blower is operating during entire cycle for proper venting. Blower stayed on during heating used thermometer probe to gauge how hot unit is at end of preheat. Unit blower ran as designed found no blocked venting, unit is venting as designed. Informed customer that location is where all warm air from unit escapes there are no Lowes cut out in cabinets surrounding area and that is the soul location of heat transfer out of unit. Job complete. NO PARTS USED"

"Arrived on site to inspect burners for taking to long to ignite. Found front left and front right taking longer to ignite. Adjusted burner heads on both, both are now starting faster. Found left burner taking longer replaced burner head, tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11337062"

"Arrived on site to inspect unit for error code f9e1 for drain system fault. Upon arrival customer stated unit wouldnt drain down wall but would drain into Rubbermaid. Found pump failed and couldnt push water up to wall put could push it to the Rubbermaid container. Replaced pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396717"

"Arrived on site to inspect unit for not cutting ice. Found grid cutter failed. Replaced grid cutter, tested unit made sheet of ice, ice dropped to grid cutter. Watched first sheet get cut by grids and second sheet beginning to come down to grid cutter. No leaks present at this time. Job complete. USED W10919199"

"Arrived onsite for a refrigerator to replace the compressor. I tapped the system finding it charged. I replaced the compressor. I replaced the drier using a W11504434 Lokring. I added an access valve to the new compressor. I vacuumed the system and charged it with 50 grams of R600A. I tested the refrigerator and had good pressures and good refrigerant flow. The unit is working as designed. Call complete. INSTALLED W11504434 Lokring 6/2, W11582579 COMPRESSOR, WPW10143759 UV DRIER, & W11506635 ACCESS VALVE.; ordrng 1 W11504434 (Lokring (PR replinishment))"

Spoke to customer over the phone. They wanted to cancel service and no longer needed dryer checked out. Call complete

On arrival verified compliant of tripping breaker. Previously I advised customer how to clear moisture from unit as the breaker was locked and customer couldnt find the key. Rescheduled the customer to today. On arrival customer stated they did as instructed and unit is now working correctly. Job complete no parts installed

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the rollers and axles, along with a new crisper drawer. However, the drawer was denied and I explained to the customer to contact the manufacturer or their extended warranty and see if they would send them a new drawer. I removed and replaced the axles and rollers and due to the crisper drawer being broken at the right roller causing the axle to drop down and the roller to fall off, I adjusted the axle using a ziptie to lock in the axle in place and tested. The drawer is operating as designed. I advised the customer of my repairs and advised that the repair should hold them over until they get a new drawer. Unit is operating as designed. No water leaks observed during service, job completed. W11164152-2x, WPW10257246-2x."

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested. Upon arrival, I along with 2nd man, had to remove the dryer from the top of the washer (stacked). Disassembled the front of washer and gained access to the drain pump. While replacing the pump, I found a large amount of debris inside the filter it (photo). Reassembled,bled the unit and tested and unit is operating as designed and all hoses connected/secured (photos). Restocked the units and retested and unit continues to operate as designed. No water leaks observed during service, job completed. W11578225"

"Arrived onsite for a refrigerator that doesnt make ice correctly and the RC doesnt cool correctly. I found a couple of batches of ice in the bucket. I found the FC at 1 degree and the RC at 44 degrees with the settings at 0 and 37 degrees. I found the right RC door switch hanging up periodically and not turning the lights on. I ran service test 4 and in step 4 I checked DC voltage output from the control to the RC thermistor and it was bouncing all over the place. I disconnected power and checked the resistance and it was 6.39K ohms and in range. I re-powered the unit testing again and the voltage out of the control was at 1.98VDC and correct. I tested temps and the RC went from 44 to 36 degrees and switched over to the FC. I found the FC thermistor was reading 22.01K ohms but my VDC output from the control to that thermistor was at 2.72VDC which was way out of range. I called techline and spoke with Leon. I gave him my findings and he agreed with changing the main control again and possibly the thermistor. I changed the main control and tested finding with the FC at 8 degrees and my DC voltage out of the control to the FC thermistor would start out at .435 and would go up to 2.0VDC then start dropping again. It would continue this same cycle repeatedly continuing to cool and dropping into sub zero temperatures. The new control could be faulty since it is doing something different from the one it replaced but we need to return with the evaporator fan and check the thermistor harness wires resistance in the cabinet. I checked the icebox fan and found it not moving much air. When the FC was at 0 degrees I found the icebox at 23 degrees and not at harvest temp. The fan could need to be replaced but the air channels need to be checked to see if they are clear to and from the icemaker when the thermistor wires are checked and or the fan is replaced. Ordering W11575358 FC evaporator motor, W11123941 rocker switch, WPW10675033 control, and W10846539 icebox fan. INSTALLED WPW10675033 elec control. RS for Fri 7/5/2024.; ordrng 1 W11575358 (Evaporator motor) and 1 W11123941 (Rocker switch) and 1 W10846539 (Icebox fan) and 1 WPW10675033 (Main control)"

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged, drain hose not in drain pipe and both inlet hoses stuck down inside the drain pipe (photo). I plugged the unit in and connected the inlet hoses and placed the drain hose in the drain pipe and then placed the unit in diagnostics showing error codes F0E2-over suds, F3E1-pressure sensor fault and F8E1-long fill. Cleared the codes and continued with testing and found the cold water valve not opening fully. Also found where previous tenant was putting detergent in the bleach cup and putting scent boosters in the softener cup (photos). Once I was done with testing and the unit was turned off, the drain pump kicked on briefly. I removed and replaced the main control and valve and blew through the water level sensor hose and it was clear. Calibrated the unit and retested in diagnostics and the unit is operating as designed. I removed the inlet hoses from the unit and placed the unit back as I found it when I arrived (photo). No water leaks observed during service, job completed. W11038689, W11607637"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed the ice maker arm extension and found a block of ice in the bottom of the freezer. I removed the drawer and shelving and found a frozen stream of ice coming from the evap drip pan (photo). I removed the evap cover and found the evap,drip pan full of ice (photo). Cleared the ice and found the drain tube clogged as water was still standing in the drip pan after steaming the ice. I placed the nozzle of my steamer extension down the drain tube and turned the steamer upside down to blast hot water down t(e5 tube and after filling the steamer twice, the debris inside the drain tube finally blew out as the stand still water in the pan drained. I continued to blast hot water down the tube to make sure the debris was cleared. Tested the drain tube with hot water and the water drained. Reassembled,bled the unit and tested the ice maker and unit is operating as designed. No water leaks observed at the end of service, job completed. W11215550"

"Arrived onsite for a refrigerator that could possibly need a sealed system repair. I found the leak on the high side of the compressor. I removed what was left of the charge and repaired the joint where the leak was. I vacuumed the system and charged it with 48 grams of R600A. I tested the unit and had good suction pressure but the high side pressure was weak and the refrigerant flow was bad. After about 10 minutes it only frosted about 15 inches of the evaporator after the cap tube. I removed the refrigerant again and replaced the compressor and drier. I vacuumed the system and charged it with 48 grams of R600A. I tested the unit and had good pressures and good refrigerant flow. The evaporator was frosting properly. Unit is working as designed. Call complete. INSTALLED W11506635 ACCESS VALVE, W11635510 COMPRESSOR, & WPW10143759 UV DRIER."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I cycled power to the unit to allow the 3way valve to get to home position and while doing such, the 3way valve made an abnormal sound. I evacuated the system and removed and replaced the 3way valve and vacuumed he system for approximately 20 minutes. Installed 4.5oz of R134a refrigerant and tested the unit in diagnostics test 40. Unit is operating as designed. I recommended the customer allow the unit to cool for at least 24 hours before placing items back into the unit. No water leaks observed during service, job completed. W11575001, W10843121, OILLESSGAIGES"

"Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the cooktop burners and found the flames dont lower from medium to simmer. I adjusted the flames on each burner and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

Arrived on site for refrigerator repeatedly needing to be turned back on a every 6-10 hrs. On arrival found thermostat wp2315562 had a burn mark under it and inside it and was getting stuck when temp was reached. Replaced it and found unit work8ng as designed. Informed customer to allow 24 hrs to stabilize temps. Call complete

"On arrival verified complaint of not washing and heater damaged screen as well as drain issues, after running diag found unit needs sump motor, drain pump for slow drain but lines are clear and the filter cover for sump. Customer complaint is not washing. Sump is getting voltage and not running. Filter was melted on heater and is a functional part, and drain pump is clear of debris but still pumping slow. Ordering drain pump and screen rescheduling for 7/8; ordrng 1 WPW10463906 (Screen) and 1 W10876537 (Drain pump)"

"Arrived on site for washer making a loud noise during agitation and spin. On arrival customer provided videos indicating a loud knocking/rubbing noise. Replaced gearcase, found noise no longer present and no leaks present. Call complete"

"Arrived onsite for spinning noise and found unit operating properly with no error codes and no indicators of drive failure. Advised customer on spinning noise possible causes, all else checks good. Advised that a video of the concern should be recorded and submitted with a return service request."

"Arrived on site for microwave not heating after a loud pop sound occurred. Found W10850446 capacitor, W11256462 diode had failed and causing mag to hum loudly. Found no damage in wave guide. Ordering cqp and diode and return8ng with parts sent and a mag W10754299. Rescheduled customer for 07/05/24; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Mag)"

Arrived onsite for alignment concerns and made knob corrections to suite. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and spoke with builder. Was able to resolve cosmetic issue without parts. No further service needed. No parts.

"Arrived onsite and repaired ignition problem by replacing burner head. Unit is now operating as designed. All checks good, advised customer on repair. W11531097"

Arrived onsite and found ice container jammed in the gearbox and unable to dispense ice. Motor overloaded and unable to move auger. Disassembled and repaired door bin. Unit is now operating as designed. All checks good. Advised customer on repair. No parts used

Arrived on site for a refrigerator that is leaking water into the freezer and refrigerator sections. Inspected unit and work area. I did confirm the customers complaint and gained access to the evaporator. I found the drip pan had been completely iced over. I steamed out the excessive ice and found that the drain tube had been clogged. I removed the clog and steamed out the excess remaining ice. I tested the unit and found the unit working and operating as designed. Call complete. No parts were installed.

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer explained that the unit would go to the sensing and click a couple times but then we just start flashing the lid. Lock symbol and not continue forward. I tested the unit and found the latch having a hard time locking and unlocking. I replaced the latch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11670519.

"Arrived on site for a washing machine that is making a grinding noise in the last portion of the spin cycle. Inspected unit and work area. The customer stated that it seems to happen when it slows down. I tested the unit and confirmed a noise coming from underneath the unit during the spin portion of the cycle. I found that the slider was partially broken, causing the grinding noise. Replaced the slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521."

Arrived on site to test unit for not draining. Found blue wire cut to pump. Corrected wiring with butt connection. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for little to no ice production. Found water weeping from around fill chute preventing ice maker from filling properly. Removed ice buildup and sealed chute with silicone. Unit now filling properly. Filled gap between liner and cabinet with silicone and replaced ice maker(W11700250) and a precautionary. Unit is now working as designed. Job complete.

Arrived on site to test unit for no ice production. Customer also stated unit will make a high pitch ringing noise from time to time. Found fill tube frozen over. Engaged defrost heater in service test 66. Allowed fill tube to thaw for about 15mins. Unit now filled proper in service test 97. Recommend UI replacement. Engaged compressor and ramped speed up. Verified with customer compressor is the culprit of high pitch noise. Advised customer due to compressor being variable speed compressor it will make noises depending on speed and is normal part of operation. Ordering UI and office to reschedule. ; ordrng 1 W11404237 (UI)

Arrived on site to test unit for being loud or noisy. Customer stated unit has been working great so far. Inspected unit and found no signs of wear or tear. Unit is working as designed. Job complete.

"On arrival verified complaint of not drying. Checked voltage and polarity. Found polarity is correct but voltage is max 210. Ran vent test and found failed vent test. Verified heater and tstats are all good, as well as thermal fuses. Unit is working as designed. Job complete no parts installed"

On arrival verified complaint of unit not making ice. Replaced the ice maker and ice fan. And verified function. Found ui is currently working at this time. Unit is now working correctly job complete. Installed w11658802 w10846539

Arrived onsite for oven Tripping breaker. On inspection pulled unit out was going to check the power outlet and found it blocked by the trim work of the MW. Tested the L1 to N was 125 vac L2 was 16 vac. Ground to Neutral was 0 vac L1 to L2 was 253 vac. Then talked with Lou and he have disconnected the ground from chaise and heat oven to 500? then reconnect the ground. Then I retested the voltage. Now I get L1 to N was 125 vac L2 to N was 122 vac. Everything else stayed the same. I reheated the oven to 500?. The oven is operating as designed and no parts were installed.

ART318FFDS11 Arrived on site for unit not cooling. Assisted PR with sealed system repair

"Arrived on site to replace previously ordered and diagnosed parts per previous tech. Replaced wire harness due to damaged pressure hose. Rested unit in diagnostics and unit is working as designed. No leaks observed during service, job complete. W11590868"

"On arrival verified complaint of unit leaking. Inspection shows no signs ok leaking components except old marks from water valve. Rechecked water valves to confirm no leak, basket was not leveled. Releveled unit and found during spin the inner basket is wobbling causing it to go off balance. Ordering inner basket W11178227, and gearcase W11449841, and suspensions just in case W11400156. Office to reschedule ; ordrng 1 W11178227 (Inner basket) and 1 W11400156 (Suspensions)"

"Arrived on site to inspect failed door gasket. Upon further inspection found the right door gasket was torn allowing air migration. Replaced door gasket and formed gasket for good seal. Unit is now functioning as designed, job complete. W10830274"

"Arrived on site to inspect range with burned power cord. Upon further inspection I found the power cord was burned at the terminal block due to loose connections. I replaced the wiring harness and the power chord (provided by customer). Tested unit and unit is operating as designed, job complete. W11531755"

"Arrived on site for icemaker issues. Upon arrival, inspected unit. Found ice container full of ice. Tenant states that unit has been making ice correctly. Ran a harvest test and confirmed icemaker is operating correctly. Unit is operating as designed. No leaks present. Job complete No parts needed"

"Arrived on site to diagnose microwave with light stuck on, and blower comes on sometimes when cooking. First advised customer the blower coming on is normal and working as designed, as it will stay on till chassis temp drops. Found the light relay on the control was welded shut and constantly sending voltage to light. Replaced control and tested. Verified all working as designed. Parts used - W11552018."

"Arrived on site for temperature issues. Upon arrival, maintenance department states that the unit is operating correctly. The door was kept open and causing temperature and frost build up issues. Unit is operating as designed. Job complete. No parts. Needed"

"Arrived on site to follow up on refrigerator with defrost issues present. I followed up on tech lines recommendation and ohmed out the cabinet wiring for the thermistor. Found .3 ohms in the wiring, indicating good wiring. Tech lines additional recommendation is to zip tie the thermistor to the evap line since it's been replaced along with the control. I secured this and replaced the UI. Customer advised to defrost and follow up if defrost issue returns. Tech line has no other repairs recs, SR7739365968. Repair completed. Parts used - W11518204."

KRMF706EBS05 Arrived site for unit intermittent cooling. Assisted PR

"Arrived on site for refrigerator section stopped cooling and leaking water on the refrigerator side. Upon arrival,inspected unit. Found sheet of ice at base of freezer. Removed evaporator cover and found drain pan is iced over. Cleared all ice with steamer. Found debris blocking drain hole. Removed debris and test drain with cup of water. All water now drains correctly. Ran unit to address cooling issues. Rc temperature is 55. Found only top corner of Evaporator is developing frost. Did notice top corner of evaporator seems to bent. Uploaded pictures on SD. Ordering a sealed system repair. Ordering compressor, evaporator, nitrogen,R600 kit, Uv drier and access valve. Office to reschedule. No parts installed ; ordrng 1 W11578004 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"WRT311FZDZ02 Arrived to inspect temperature issues. I found the RC at 31 and the FC at 1. The customer advised the RC gets too cold and at times, they have noticed when the RC gets too cold, ice cream starts to soften, denoting evaporator freezup. Inspection of the drain tube reveled some debris, but the tube was clear going up to the evaporator. Further inspection revealed the vacuum breaker in the lower back of the RC chamber was incorrectly installed during manufacturing and was deformed. The valve could not close all the way and I was able to video it malfunctioning. I contacted the MFG and advised of my findings, tech Nate, SR# 7739411347. The tech advised to order the air breaker WP2210509 and attempt install. No leaks observed during service. GCO please.; ordrng 1 WP2210509 (RELEASE-VAC) and 1 GCO (GCO)"

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11449841), stator (W10925700), clutch (W10754448), slider (W10734521), rotor (W10915701) and washplate (W10915701). Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F2E1 shorted keypad error. Confirmed error code, replaced control (W11594224) and tested, unit is now running as designed, job complete."

"Arrived on site to test unit for broken lid. Confirmed hinge has broken through the lid. Went to replace the lid and hinge and found new lid is damaged as well. Will need to reorder lid for return visit. Ordering part, no parts installed, rescheduled for 07/05.; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge wire left) and 1 WP8572974 (Hinge wire right)"

"Arrived on site and replace previously diagnosed hinges(W11551376, W11551369) and lid(W11404468). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not working properly, tested unit found a loud vibration coming from blower, will need to replace blower and motor to fix unit, ordering parts office to reschedule ; ordrng 1 W11327190 (Blower) and 2 W11113654 (Sound pad)s and 1 W11234001 (Motor)"

Arrived onsite for unit not functioning. Inspected and found severe condensation buildup within cabinet and drum. Electronics are failing due to saturation. UI is particularly responsive and control is glitching. Unit not starting a cycle. Spoke with MS. Since the unit is not causing the failure and the issue are from installation or setup. The external causes need to be fixed before we proceed with repair or the new parts will be damaged from continual condensation buildup. Office to verify installation fix before parts replacement. Office to reschedule . No parts replaced ; ordrng 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site to test unit for not functioning properly, tested unit found Deli UI is full of water causing wires to corrode and break off, P/O error displays every time it cycles power, LED lights not working, water not dispensing, ice maker not going into harvest cycle, disconnected harness from door and fans and LEDs started to work Called tech line to document my findings SR#739408858, will need to replace all controls, FC evaporator fan, left Deli drawer, office to get authorization and reschedule ; ordrng 1 W11658802 (Ice maker) and 1 W11249952 (FC evaporator motor) and 1 W11087438 (RC evaporator motor) and 1 WPW10624574 (Power supply board) and 1 W10815668 (Black stainless deli door)"

Arrived onsite to replace damaged outer door panel. Replaced panel and tested. Unit is functioning properly. Job complete . Used w11702834

"Arrived onsite for sealed system repair. Tapped system and found good pressure, not flat. Proceeded with compressor replacement. Checked for leaks and found none. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

wrt138ffdm03 Arrived on site for unit not cooling. Assisted PR with sealed system.

"Arrived on site with new front rollers. Lifted front, replaced both from rollers and screws. Verified operation. Call complete."

"Arrived on site for refrigerator needing sealed system repair. On arrival installed w11506635 vavlve, wpw10143759 drier, w11546692 evap, w11580057 compressor, and w11678305 Precooler. Pulled vac and found no leaks recharged system with 68g of r600. Nformed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for oven not heating correctly. Upon arrival, customer states that the temperature does not get hot enough, the unit never reaches preheated temperature and food does not get cooked correctly. Upon arrival, preheated oven to 400. Used thermocouple to monitor temperatures. Unit only preheated to 389 and began heat cycles. Unit began cooling, Temperature got as low as 290, then heated to only 349 and only averaged 319.5. Need to replace control and sensor. Allowed unit to cool and replaced sensor W10859573 and control W11620686. Test unit by preheating again to 400. Unit surpassed 400 as normal and began heat cycling. Got average temperature to 402. Unit is operating as designed. No gas leaks present at this time. Job complete"

"Arrived on site to install previously ordered parts. Upon arrival, this is a new build home and there is no one on site. Left voicemail and customer sent a return text to reschedule later this week or next week. Office to reschedule ; schdld next appmnt for 7/8 MON !"

Arrived on site for range with loud fan motor. On arrival found convect fan motor bearing bad and replaced it with w11582241. Tested 7nit and found noise removed. Call complete

Arrived onsite for unit take long to dry. Inspected and found unit is heating and tumbling but leaving clothes steamy and needing another cycle run. Ran air flow test and found poor airflow. Notified customer that an external blockage between the wall and the exit port on the roof could exist. Customer then stated that the roof was recently redone. Recommend that customer have roofing company out to make sure that it was not obstructed during the repair. If roof is good then recommended calling for duct cleaning. Job complete . No parts replaced

Unit is currently working customer cancelled at the door.

Arrived onsite for dishwasher with Error message F8E4. On inspection found the overflow tray full of water. I took the tray out and dumped the water. I ran the diagnostic cycle twice and no water leaks were detected. I informed the customer the only other time I seen this is when the dishwasher was over loaded and a spray arm gets stuck in 1 position and sprays the door and leaks into the tray. Customer said that it was over loaded on the very first load ever ran in the unit. No parts installed during service and no water leaks detected during service.

Arrived onsite for the vent hood light not working. On inspection 1 light was working 1 was not. Gain access to the light and found the 1 not working unplugged. Plugged it in and now both lights are working as designed. No parts were installed during service.

Arrived onsite for oven with no power to ui. On inspection the ui was dark but the cooktop was igniting. Gain access to the control board and found that there was a burnt spot on the console board. Installed new control board and now the ui is power on and bake and broil are working. On further inspection the bake takes 4 to 8 sparks to ignite if it does ignite. Gain access to the bake element and found the spark is weak. Ordering a new DSI board and bake igniter just in case it is the igniter. W11620680; ordrng 1 W10860916 (DSI module) and 1 WPW10324262 (Bake igniter)

Arrived onsite for vent hood making a horrible noise. On inspection the fan sounds like a blade is broken hitting the side of the vent hood. Gain access to the fan and motor dropped it down and turn it on removed from the vent hood. Fan is making no new and there is nothing broken on the fan. Looked up in the vent hood and there was a piece of metal that had been cut but not removed that was hitting the fan. I removed the metal piece and now the fan is working as designed and no parts were installed onto unit.

"Arrived one for previously diagnosed parts. On inspection the ui was not responsive to the touch, it was stuck on power failure on the display. Installed a mew controller and the same error message was on the display. Reinstalled the old control board and installed new ui and the display was blank. I installed the new control board in unit and still a blank display. Installed new the old ui with new control board and it was back to power failure on the display. Reordering the ui and the control board and a new latch sense I had to break the latch to get the model # with engineering code. Sitting next ASAP, customer has been with out a washer almost a month. No parts installed during service.; ordrng 1 W11478527 (Ui) and 1 W11426291 (Control board) and 1 W11700916 (Latch)"

"Arrived on site to diagnose microwave that had made a loud pop last time that it was used. Customer also mentioned that occasionally it would seem a little extra loud when running. Unit has not been used since and was unplugged. I removed the top cover and examined the HV system. I found no char marks, burnt or severed wires, or any source of a pop or electrical failure.i found no abnormal odors either. Cavity also showed no sign of damage. I ran the unit and heated some water. I found the water was heating normally and the unit sounded normal as well. I advised the customer that they should monitor the unit if they use it, but there is no definitive source of any noise or damage. Unit is heating. Relayed diagnosis to landlord. Office to charge card on file for diagnosis since no failure could be verified."

Arrived onsite to test unit for console lock on. Tried to unlock console and not responding. Replaced console test unit and unit test good job complete. W11600355

"Arrived on site to install previously ordered parts. Replaced sump and motor W11416362, vent gasket W11545539, and tine retainer W11736466. Test unit and is operating as designed. No leaks present. Job complete"

Arrived on site to test unit for igniters not working. Test unit and all burners igniting right away. Customer said they had just cleaned it when it wasnt working so the igniters might have been wet and that was preventing the unit to ignite. Job complete no parts used.

Arrived on site to relaxed tub gasket. Replaced gasket test unit and unit test good job complete. W11483553 no leaks present at this time.

Arrived on site to replace motor blower. Replace blower test unit and unit test good job complete.

Arrived on site to replace DSI board. Customer was cooking on the stove and oven. She said she had another hour before her food was ready. Rescheduled for 7/8 ; schdld next appmnt for 7/8 MON !

Arrived on site to install bottom spray arm. Installed spray arm test unit and unit test good job complete. W11579565

"Arrived on site to test unit for broken element. Test unit and found element broken, replaced element test unit and unit test good job complete. No leaks present W10518394"

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented at the handle in the left top corner (photo). I removed and replaced the outer door panel and tested the unit in diagnostics showing no error codes. Unit is operating as designed. No water leaks observed during service, job completed. No one available to sign for receipt-new build/vacant home. W11461694"

"Arrived on site to diagnose vent hood not running the motor when powered on. I tested the unit and found there was no response when switch was on. I removed the switch and motor and found both burnt out. Replaced motor and switch and retested. Verified unit working as designed. Parts used - WPW10395126, WPW10395033"

WTW4816FW3 Arrived on site to replace ordered parts. Replaced W11481722 actuator and W11652038 lower harness. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to diagnose washer that was vibrating harshly during spin. Customer advised me that regardless of load size the unit bangs a little and vibrates heavier, and unit has moved. I checked the level and found it slightly off front to rear and adjusted. I ran unit in high speed spin and found the top of the basket seems to be gyrating abnormally, but is tight on the gearcase shaft. Checked suspension and suspension is not extra springy. Ordering a basket, and suspension to be replaced at same time as basket. Office to schedule when parts arrive. ; ordrng 1 W11178227 (Basket)"

"Arrived onsite for dishwasher leaking. On inspection the leak was coming from the vent. I pulled the vent and found the gasket was folded over. Installed a new vent onto the unit and tested the unit in diagnostics mode, it completed it with no issues. No water leaks detected during service. W11649995"

Arrived on site with new freezer brackets and clip. Removed fzr door. Removed drawers. Replaced freezer door bracket kit. Installed clip. Reassembled and verified operation. Call c9mplete.n

"Arrived onsite for display not draining. On interior found water in the unit, turn the drain on and no water wqs removed from the unit. I pulled the unit out and found debris in the pump keeping the unit from draining. Removed the debris and the pump started to pump water out. Ran diagnostics cycle 2 times and the unit completed the cycle with no issues."

"Arrived on site for refrigerator section not cooling. Customer says he replaced fan motor. Current temp was 38 and 13f. Confirmed air flow is good. Removed evaporator cover. Found no frost pattern on refrigerator evaporator. Drain trough is rusted, Also found damage to cabinet near the front supports. Pics taken. Removed evaporator cover for freezer. Found incomplete pattern. Unit has several issue. Sealed system is low on refrigerate and not cooling enough, damage to cabinet will creat moisture issues. Will need to call it in to WHP TECH LINE to see if we need to continue with repairs. ; O-emld tckt"

"Arrived on site for refrigerator needing sealed system repair. On arrival recovered refrigerant and installed w10160407 compressor, wp12866903 tube, wpw10143759 uv drier, w11506635 valve, and 12002730 evap. Pulled vac and recharged system with 5.0oz of r134a. Tested unit and found no leaks, psi at 150/0 and equalized psi at 60. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to test unit for unit leaking test unit and found 3rd spray arm not rotating making unit leak. Will order new manifold and adjuster kit. Office to reschedule ; ordrng 1 WPW10077863 (Manifold) and 1 W10712394 (Adjuster kit)

Arrived on site to replace inner door. Replaced inner door test unit and unit test good job complete.

Arrived onsite for washer making a loud noise. On inspection found the pulley cover was off and broken apart. Pulled the cover out from underneath the unit and Ordering a new cover. No water leaks detected during service. No parts installed during service. ; ordrng 1 W11409708 (Pulley cover) and 2 W11573574 (Screws)s