We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS03
Near Georgetown, TX 78628
Tommy
Job Details: 04/05/2021
Arrived onsite for center burner not burning cooling. Upon arrival found unit center burner was on backwards. Put unit on as designed. Tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Waco, TX 76704
Jonathan M
Job Details: 04/05/2021
Arrived on site for an oven that is flashing an F1E0 error code. Inspected unit and work area. Confirmed customers complaint and advise customer that they have an internal board failure. Motor in control and office will need to contact the customer about a reschedule date due to an out of stock and PSP item. ; ordrng 1 W11432569 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Buda, TX 78610
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of unit not powering on, I gained access to main control and disconnected UI console to test for proper voltage. I found proper voltage into main board, and to UI console, I plugged UI console into main board and was able to access diagnostic mode. Found error codes F6E2, I was not able to do anything else in diagnostic mode, found failed UI console. Ordering UI console. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect washer for a leak in the upper panel, upon inspection found the hot side of valve cracked and leaking badly, replaced valve and checked for leaks, no leaks found. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect fridge for not illuminating freezer and main cab, upon inspection found the freezer led shorted, replaced led and all lights returned, tested unit with no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of left side door not closing properly and mullion not latching properly. I added washer to lower left side hinge to raise the left side door, unit tested good. ; used 1 WP487576 (Plastic washer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near New Braunfels, TX 78132
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect fridge for not closing correctly, upon inspection found the left door not aligned and causing issues, realigned door and tested
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/05/2021
"Arrived onsite for dishwasher making clicking noise. Upon arrival found unit drain pump motor was making clicking. Customer approved replaced drain pump and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Round Rock, TX 78665
Andy
Job Details: 04/05/2021
"Arrived on site for microwave not heating. Tested and inspected unit and found failed magnetron, capacitor and diode. No repairs are to be done at this time."
We serviced a
ELECTROLUX DISHWASHER
Model EWDW6505GS0
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect dishwasher error code. Upon further inspection, customer advised that unit is showing error code E01-unit detected leak. I pulled the unit out and lay3d it on its back and removed the bottom plate and found a large amount of corrosion on the motor, motor plate and bottom plate (photos). Also found rust on the motor and online water heater. Placed unit back in its place in the cabinets and cleaned up water from floor protector. Unit left unplugged and disconnected from water supply. Job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
"Arrived on site for a washing machine off balance and long cycle times. Upon arrival the customer stated the unit would go off balance about once a week, the power button would get stuck and be hard to press all of the time, and the unit had a cycle run a very long time and smelled like burnt rubber when the realized and came in to stop it. I put the unit into diagnostics mode and found stored error code F7E9 for locked rotor. I cleared the error codes. I ran an HMI test and the buttons responded, however the screen froze and I could not press the power button to turn it off. I unplugged the unit and then tried to use the power button again and it took several times to get it to respond. I ran a diagnostics cycle and it ran through as designed with no errors. I then manually activated the high spin and agitate and it ran as designed. I then ran an unbalanced detection and it ran as designed. The tub and agitator spun freely and separately. I gained access to the control and put my meter into J15 pin 1 and 4. I then went to diagnostics and toggled the shifter. The shifter did not get proper voltage and would not toggle. I then gained access to the shifter coil and slider and it moved freely. This indicates a bad control.The unit will need a new UI and control. Office to reschedule to return.; ordrng 1 W11478526 (UI) and 1 W11519741 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/05/2021
Arrived on site for dw making a loud wining sound. Placed in diagnostics and no error codes came on. Ran through full diagnostics and dishwasher ran as designed. Customer stated the noise comes on when the dishwasher is full of items and doesnt make the noise when its empty. Customer filled the dishwasher with items and I placed in diagnostics again. Still no presence of noise while in diagnostics. Draining as designed. Completed diagnostics without issue or any abnormal noises. No leaks detected. Requested customer to take a video the next time it happens to help us determine possible components that may be failing. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Matthew
Job Details: 04/05/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon inspection found frozen fill tube. Thawed tube and ran fill test. Unit Oversprayed fill tube elbow and also overfilled ice tray. Called tech line for assistance. With given issues recommended replacing door assembly. Need to order and Replace door assembly SR#7730427552. Left ice maker off to prevent water spray. Office to reschedule ; ordrng 1 W11465903 (FREEZER DOOR )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site to install previously diagnosed parts. I installed the new control and the unit is now being responsive. I could not properly test the unit after due to the customer having no hot water lines. I advised the customer er of this and recommended installed a hot water line on it. I found the unit now being responsive though. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Manchaca, TX 78652
Luis
Job Details: 04/05/2021
Arrived on site for no cool. Ran diagnostics test 4 no frost formation on evaporator compressor running diagnosed a leak in the system unit will need fresh food evaporator and compressor. Job will need 2hrs; ordrng 1 W11492867 (Evaporator) and 1 Wpw10153759 (Drier uv) and 1 W10913906 (Access valve) and 1 W10832994 (Compressor)
We serviced a
KENMORE REFRIGERATOR
Model 596.732132
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged unit in and using my multimeter, I checked amp draw from the compressor. When the start device clicked, the compressor was showing 10.98amps then shut down. This occurred four more times with same results. Tested start device and its good. When compressor was supposed to start up, it made a humming noise as if it were locked up.job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator temps.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected refrigerator and found power connector to icemaker and ceiling LEDs is not secure, after resetting it ran test 57 and it completed properly, ran test 45 and icemaker filled. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator temps and ice melting in the bin. Upon further inspection, I tested temps in the FC=7 degrees & RC=40 degrees. I found the unit was in defrost mode when I arrived. I tested the unit in diagnostics and all components passed and are in good operating condition. I found the ice door gasket is crimped in the upper and lower right hand corners allowing warm air from the RC section to enter and melt the ice. Using a 1/4 cup of water, I tested the ice dispenser door by pouring the water into the chute and the door held the water; therefore, no warm air is leaking into the ice bin from the dispenser door. Customer questioned about freezer burn on the items in the freezer and I advised that the door had to have been left cracked open by possibly a package of food but the FC section is operating as designed. I recommended replacing the ice bin door due to the gasket being crimped, but customer advised that they would keep an eye on the ice for now. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Georgetown, TX 78628
Tommy
Job Details: 04/05/2021
Arrived onsite for dishwasher not cleaning properly. Upon arrival found unit valve had failed found error code F6E1 unit valve was only partially opening not alllowing water to come in correct. Replaced valve and tested. Unit is now operating as designed. Job Completed ; used 1 W11175771 (Valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect fridge for not producing ice due to defrost issues, upon inspection found the unit frosted up over ff evap. Tested defrost sensor and found no issues, replaced main control due to voltage not being provided to heater. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Florence, TX 76527
Wesley
Job Details: 04/05/2021
F5e1 f0e3 f5e4 f2e1 arrived onsite for unit not operating.metates unit in diagnostics and calibration. Unit is now operating as designed. Cleared error codes and ran in rapid wash. All checks good.
We serviced a
MAYTAG DRYER
Model MEDX700XL1
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Austin, TX 78746
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected dishwasher and found diverter is leaking. Also found heating element is failing.; ordrng 1 W10861526 (Wash motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site for a dishwasher not drying properly and not dispensing rinse aid. Upon further inspection I found rinse-aid working properly and advised the customer on rinse-aid usage. I then put the unit into diagnostics mode and found no stored error codes. I monitored amp draw to the heater and found it drawing proper amount of amperage and the heater working as designed. I advised the customer on how hot the heater should get and that it is working as designed. Unit is working as designed. No leaks observed at time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Tommy
Job Details: 04/05/2021
Arrived onsite for refrigerator not making ice and not dispensing water. Upon arrival found unit water line was not on all the way and was kinked not allowing water to come into unit properly. Fixed line and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/05/2021
Wall Oven Won't Shut Off Covering Parts ONLY/PRIOR 90 CALL NOTES INTO TECH LINE PLACE ON CANCELLATION LIST. Placed in diagnostics and got F6E4. No other error codes came on. Cleared error code. Removed control and installed new control then powered up oven for two minutes. Powered back down and removed UI and installed new UI. Powered oven back up. Tested and oven is heating as designed. Could not get WIFI to connect. Customer had the tech support WIFI team number. They will call to complete the WIFI set up to ensure oven receives updates and continues running as designed. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KGCC766RSS01
Near Austin, TX 78732
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected cooktop and found left front burner Will not ignite and valve harness has an electrical problem, front right burner will also not ignite. Found all assembly screws are rusted and cooktop cannot be disassembled to complete diagnosis. All burner heads would need to be drilled out and this would mean they would all need to be replaced as well as the mounting screws, and the orifice holders just to complete a diagnosis. The cooktop is likely also having electrical harness issues, igniter issues, Likely also need replacement valves.; ordrng 1 WP4456901 (Harness) and 1 Wp9782116 (Harness) and 2 WPW10406243 (Burner head)s and 1 WPW10128450 (Orifice holder) and 1 WPW10128448 (Orifice holder) and 1 WP8287052 (Orifice holder) and 1 WPW10406878 (Burner head) and 1 WPW10406797 (Burner head) and 1 WPW10406283 (Burner head) and 1 WP8287052 (Orifice holder)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78731
Kevin
Job Details: 04/05/2021
site and inspected washer and found dryer is stacked on top. Customer is experiencing excessive shaking during the spin cycle. Found shipping bolts were never removed during installation, after removing shipping bolts ran test 12 and verified it is now spinning properly and there is no excessive vibration, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Kayman
Job Details: 04/05/2021
Arrived onsite for wall oven combo with microwave light dead and the unit doing weird things. Upon inspection I found the unit stuck and would not advance in diagnostics or respond well to touch. I did a power cycle and was able to restore function temporarily. I then found a dent surrounding the right side interlock switch. The dent is preventing the door from closing properly which most likely caused the microwave bulb to burn out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Austin, TX 78734
Luis
Job Details: 04/05/2021
"Arrived on site for no cool in fresh food section. Found ice build up on evaporator cover,ran diagnostics evaporator thermistor reading 45? while covered in ice,diagnosed a defective thermistor. Removed cover,defrosted evaporator,installed a new cover that has thermistor,secured thermistor to correct location on suction line,changed defrost setting to basic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78759
Scott
Job Details: 04/05/2021
"Arrived on site for fridge not making ice . Found thermistor on flex tray hanging . Tried rest , unit wouldn?t complete harvest . Ordering IM , no water leaks detected at time of service. Call to set return ; ordrng 1 W11284458 (ICE MAKER )"
We serviced a
AMANA DISHWASHER
Model ADB1100AWB3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
We serviced a
MAYTAG OVEN
Model MEW5530BAB
Near Austin, TX 78739
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of broken glass/missing glass. Found out when customer moved into house, the glass was cracked, and when oven was in use, the glass shattered. Found power from main control getting to membrane, found stuck keypad and some buttons not responding on UI membrane. Ordering parts,. ; ordrng 1 74004619 (Outer glass) and 1 74004921 (Membrane) and 1 Cnote (Auth/parts discontinued)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Leander, TX 78641
David S
Job Details: 04/05/2021
Arrived on site for microwave combo not heating. I inspected the unit and work area. I found the microwave not heating a cup of water properly. I inspected the magnetron and the inverter. I found both hot to the touch. I found the mag showing 0 ohms. I replaced the mag and inverter. I tested the unit. I found the cooling fan not coming on. I teated ohms to the cooling fan and found it with in range. I replaced the appliance manager. I retested the unit and found the fan still not turning. I inspected the fan and found the fan blades siezed. I am ordering the cooling fan; ordrng 1 W11344874 (Microwave cooling fan)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect washer for leaking from front bellow, upon inspection found the front clamp no longer attached, reattached clamp with no issues.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 04/05/2021
"Arrived onsite for range not igniting in bake mode. Upon inspection found pans in bin are grounding igniter and preventing igniter from functioning correctly. Removed pans, tested unit and unit is functioning properly, instructed customer on proper use. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 04/05/2021
Arrived onsite for water with filling issues. Upon inspection found loose inlet valve connector. Secured connections and put unit in diagnostics. Ran auto test and all passed. Ran normal load and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78628
Tommy
Job Details: 04/05/2021
"Arrived onsite for unit not filling intermittently, spinning, intermittently. Upon arrival tested unit found unit control and UI and control intermittently communicating with machine, tested three times found unit operating correctly once then delayed and no communication as well. Ordering unit UI and control. Office to reschedule upon receiving parts.; ordrng 1 W11447379 (Console) and 1 W11419171 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Bastrop, TX 78602
Matthew
Job Details: 04/05/2021
Arrived onsite for refrigerator RC not cooling. Upon inspection found failed fan motor. Replaced motor and cleared frost buildup. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Tommy
Job Details: 04/05/2021
Arrived onsite for dishwasher screws coming undone. Upon arrival found unit screws not threaded correctly. Used screws onsite and tested. Unit screw are no longer falling out job Completed.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2021
Arrived on site to replace burner and orifice holder and screws. Replaced all parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Bruceville-Eddy, TX 76524
Jonathan M
Job Details: 04/05/2021
"Arrived on site for a washing machine that has rust on the lid. Inspected unit and work area. The customer advised that over the weekend, her lid stopped unlocking and was flashing an F5 error code. Inspected unit and work area. Confirmed customers complaint and found the lid not unlocking. Placed unit in service diagnostics and found an F5 E2 (li lock failure) and F5 E3 (lid will not unlock) error codes. We did not get the lid in time and will need to order additional parts. Office will need to contact the customer when parts are made available.; ordrng 1 W10810403 (lid lock assy) and 1 W10812424 (cntrl-elec) and 1 W11237157 (bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Scott
Job Details: 04/05/2021
Arrived on site for water leaking into freezer from icemaker box . Found IM hanging up in harvest . Ordering IM . Couldn?t find anything wrong with fill tube or valve . Call to set return ; ordrng 1 WPW10300024 (ICEMAKER )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/05/2021
Arrived on site for SAME ISSUE WITHIN 45 DAYS Not Dispensing Ice - Refrigerator. Found ice was in production as designed. Removed ice bin and tested auger. Ice bin auger working as designed. Found impeller was not threaded onto the motor. Removed impeller and found threads stripped on impeller. Installed new impeller onto motor and tested for ice. Ice dispensing as designed on crushed and cubed. Last visit there was no ice to test the dispenser with. Now that the new ice maker is producing ice I could test the motor and impeller to ensure the auger spun as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site for refrigerator that was not dispensing ice or water. Upon further inspection I found lines needed to be flushed. I flushed the lines and the water would now dispense. I tested the IM and it would not harvest or call for water. I found no voltage at the IM or harness. This indicates a faulty control. No leaks observed at the time of service. I am ordering the control and office will need to reschedule. ; ordrng 1 W11399844 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78748
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
JENN-AIR RANGE
Model JGRP430HL00
Near Austin, TX 78723
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for unit tripping breaker. Test unit and found bake element wire not connecting creating a short. Secured connection to bake element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Austin, TX 78747
Leonardo
Job Details: 04/03/2021
arrived on site to test unit for cooktop paint coming off. Found unit rusting around burner. Replaced cooktop test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Austin, TX 78704
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for unit leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the interior of the unit warm. I tested amp draw to the compressor and got 1.90amps. Tested voltage at the inverter board and got 125V. Tested voltage DC into the inverter and got 3.3VDC. I contacted techline and advised of my findings and they recommended a sealed system repair. I am ordering the compressor kit, UV drier, access valve and CNOTE-3HOUR JOB. Office to schedule return service. Unit left turned off for safety. No water leaks observed during service.; ordrng 1 W10832994 (COMPRESSOR KIT) and 2 WPW10143759 (UV DRIER)s and 1 TJ90SF8404 (ACCESS VALVE) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL RANGE
Model WGE755COBS02
Near Austin, TX 78737
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for pop sound. Checked unit completely and didnt find any wire issues or burner issues. Turned unit on and unit working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Robinson, TX 76706
Jonathan M
Job Details: 04/02/2021
"Arrived on site for a refrigerator that?s not cooling and Leaking from the icemaker. Inspected unit and work area. Customer advised that the unit cools normally most of the time but they have lost milk and some produce three times since July. Found unit temperatures in range and no frost buildup on either evaporator. Checked damper control and found it opening and closing. I did find the ice door gaskets on both sides bowed, allowing warm air into the icemaker section and dripping down both sides of the ice door. I called Techline about the intermittent cooling issue. I spoke to Joel SR# 7730419799. He advised that if there was no issue with the a defrost issue in either section and the cooling issue was not consistent, the unit would have to be working as designed. He advised that milk and some produce sometimes is not completely fresh due to handling and shipping. He advised that does is not a clear indicator of cooling issues. He advised that if we wanted to replace anything to replace the UI but that the damper control could not be the issue because that only cools the pantry section (not the refrigerator) and would be stuck only cooling the pantry or only cooling the refrigerator if bad. Ordering user interface and I store and office will need to contact the customer about a reschedule date due to out of stock and PSP items. ; ordrng 1 W11387384 (UI) and 1 WPW10549589 (door-ice)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit operating with no error codes. Customer had questions about design and unit standards. Provided customer instruct on use and care. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEW
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for refrigerator not cooling in RC and not dispensing water. Upon inspection I found the RC=39 set to 38 FC= - 3 set to 0. I found the dual valve had recently been replaced. I found that when dispensing the valve would spray from the lines because they were not secured all the way. I secured the valves and tested the dispenser. I found the dispenser still intermittently not working. I cycled the IM and the motor rotated back and fourth as if it was jammed. I found the ice maker then began to cycle on its own and dispense water into the tray. I tried to engage the dispenser again but got no voltage to the valve.The customer agreed so I replaced and retested the unit . The unit is working as designed at this time and no leaks were detected during time of service. I collected the total via check.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Copperas Cove, TX 76522
Al
Job Details: 04/02/2021
"Arrived on site to install previously ordered parts.I did just as service pointer W11498806 advised and replaced both.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Nolanville, TX 76559
Wesley
Job Details: 04/02/2021
Arrived onsite and found UI display dead. Replaced ui and all function returned. Advised customer on repair. All checks good.
We serviced a
GE DISHWASHER
Model GSD500P45AW
Near Killeen, TX 76542
Kayman
Job Details: 04/02/2021
We serviced a
ADMIRAL DRYER
Model ADE7005AYW
Near Jarrell, TX 76537
Wesley
Job Details: 04/02/2021
"Arrived onsite and verified that unit does not have sufficient voltage as L2 has no power. Advised customer on findings and advised electrician was needed to determine problem with supply
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Killeen, TX 76549
Al
Job Details: 04/02/2021
Arrived on site to install previously ordered parts.Removed and replaced the the dispenser and sump and motor.Reassembled and unit tested as designed without any leaks.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76501
Tyler
Job Details: 04/02/2021
Arrived on site for washer still giving F 71 air code upon rival I followed whirlpool techlines recommendations and verified that the fly will built within the gear case was still functioning and turning the inner tub when it was activated by hand and then reassemble the unit fully and ran a diagnostics test as well as a factory reset and no error code showed up I then took four towels from the customer and ran a standard load of laundry in a quick wash and found unit was fully functioning as designed
We serviced a
KENMORE REFRIGERATOR
Model 596.765135
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for refrigerator making weird noise. Upon inspection I found RC=45 FC=10 I found the damper making a loud grinding noise. I attempted to put the unit into diagnostics but got no response from the control I tried changing temp setting but still got no response. I cycled power and the display temps changed but still no response. I am ordering the control(WPW10207861) thermistor (12002355) requesting AUTHO for repair. office to R/S; ordrng 1 WPW10207861 (Control) and 1 12002355 (Thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for microwave not heating. Upon inspection I found the unit lighting and spinning but no heat. I accessed the HV components and replaced the capacitor and diode. I tested the unit and it is working and heating as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Lorena, TX 76655
Jonathan M
Job Details: 04/02/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced two of the dish rack wheels and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, TX 76705
Jonathan M
Job Details: 04/02/2021
Arrived on site for a washing machine that is shaking violently. Inspected unit and work area. Tested unit in a manual high-speed spin and found the unit shaking violently. Found the unit unlevel. Leveled out the unit and tested it again. Unit did the same thing. Checked suspension and underneath the unit for any abnormalities. All checked good. Spun the basket by hand and found the basket getting closer to the tub and hen further away. Remove the agitator and spanner nut and checked the level of the gear case. Found the gear case level going through the basket. Attempted to shake the basket and hold the tub and fund the basket wobbling in all four directions. Spoke to SW and was advised that the issue based off of my findings would most likely be with a basket issue and was advised to call tech line. I called Techline and spoke to Rich SR# 7730415299. Went over all of my findings and was advised that the issue did sound like a tub issue but to also replaced the gear case in case the basket caused any damage to the gear case transmission. Ordering parts and advise customer not to use the unit in the meantime to avoid any further damage. Office will need to contact customer about a reschedule date due to an out of stock and PSP part. Please schedule for two hours on next trip.; ordrng 1 W11178224 (BASKET)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waco, TX 76712
Jonathan M
Job Details: 04/02/2021
"Arrived on site for a dryer that won?t heat. Inspected unit and work area. Remove terminal block cover and found terminal block blown. Replaced a truck stock terminal block (279320) and customer will need a new power cord due to damage. customer installs the new terminal block, the unit should work as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near West, TX 76691
Jonathan M
Job Details: 04/02/2021
Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Placed Hewitt in Service diagnostics and tested the heating element. Found no heat coming from the element. Tested resistance through the heater and found the heater to be good. Checked resistance from the control through the TCL and heater and found the same resistance indicating a good heater circuit. Check resistance through the flood switch and found let?s flood switch open. Replaced flood switch and tested unit. Unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite to diagnose refrigerator. Upon inspection I found the would turn off and restore with no cooling light on.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Austin, TX 78737
Luis
Job Details: 04/02/2021
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,diagnosed a frozen fill tube,cleared fill tube ran fill test passed."
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Salado, TX 76571
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit leaking from the heater gasket. ; ordrng 1 WD18X22782 (Sump) and 1 WD08X22758 (Sump gasket) and 1 WD05X24776 (Heater)
We serviced a
WHIRLPOOL OVEN
Model WFG515S0ES1
Near Kyle, TX 78640
Leonardo
Job Details: 04/02/2021
Arrived on side to test unit for error code. Found bad latch and control board. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDB00
Near Austin, TX 78728
David Z
Job Details: 04/02/2021
"Arrived on site to diagnose refrigerator not making ice. Customer informed me that prior the unit stopped dispensing ice, but made it. Checked wiring harness in door and found the harness split and multiple severed wires present. Not enough distance in the harness for me to try and extend the harness, unit needs a new door.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 04/02/2021
Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit doesn?t tear their clothes on every cycle but that she?s had several towels and other clothes ruined due to this issue. The customer advised that they can see it tearing when the unit is agitating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EPA01
Near Austin, TX 78746
Luis
Job Details: 04/02/2021
"Arrived on site for too much ice. Found shut off arm not installed to icemaker,installed shut off arm."
We serviced a
GE MICROWAVE
Model PEB2060SM1SS
Near Austin, TX 78737
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage issue with mag cap and diode. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Killeen, TX 76542
Al
Job Details: 04/02/2021
"Arrived on site to install previously ordered parts.Found the wash plate was seized on the unit.I was able to free the plate portion, but the metal bracket that fits into the GEARCASE was seized on. I was able to break the hub off the unit, but the GEARCASE wouldnt come off due to the bracket hindering the removal.; ordrng 1 W10528947 (HUB NUT) and 1 W10752719 (BASKET, INNER) and 1 W10006487 (MOTOR, DRIVE) and 1 WP8533953 (SCREW) and 1 W10625046 (CAPACITOR, MOTOR RUN) and 1 WPW10215093 (Filter cap) and 1 WP8533928 (Screw) and 1 RESEARCH (Any additional parts needed for rebuild)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Jarrell, TX 76537
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit operating with old filter that is slowing the rate of flow. Advised customer needs to replace filter to restore dispenser flow.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
. I uninstalled the oven and reinstalled on shims. The unit is now as flush as we could get it. Unit is still working as designed. Call complete.
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Cliff
Job Details: 04/02/2021
"Arrived on site to diagnose a microwave that isn't heating. Tested unit and found no failed parts, and unit started working properly after reassembly. Advised homeowner on findings and no further repairs needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kempner, TX 76539
Tyler
Job Details: 04/02/2021
Arrived on site for dishwasher leaking water into the tube. Upon arrival I was able to confirm that the water in the valve has a small dribble of water coming from its in the area end of the tub I then called whirlpool techline who advised that the customer should get a plumber out there to make sure the pressure is between 40 and 60 psi. I didnt replace water inlet valve and informed the customer that if the issue were to come back just to let us know but to have a plumber just check and verify that the system is functioning as designed that the pressures not too high or too low at this time unit is functioning as designed call completeAustin sr#7730419286
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near West, TX 76691
Jonathan M
Job Details: 04/02/2021
Arrived on site for a freezer that?s not cooling. Inspected unit and work area. Found evidence of a defrost issue in the evaporator compartment. Placed unit in service diagnostics and tested the heater. Found the heater running and heating as designed. Checked resistant through the thermistor and found it out of range. Replaced and tested unit. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site for months to get replacement. The new unit makes weird humming noise unlike my previous unit. Noticed it right away. Also cannot connect to wifi. Original unit connected just fine. Used a measuring glass to heat water. Microwave heating as designed. Customer stated the WIFI was not connecting. Tried two attempts to assist with WIFI but couldnt get it to connect. Screen is showing WiFi is trying and no error codes came up showing any faults associated with WIFI. Gave customer WIFI team phone number at Whirlpool to contact for assistance. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 04/02/2021
Arrived onsite for dishwasher not working. Upon inspection found customer incorrectly selecting cycle selections. Instructed customer on use and selections. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Kevin
Job Details: 04/02/2021
"Arrived on site and replaced wash motor and ran a diagnostic cycle and it is now washing properly. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lakeway, TX 78734
Brandon
Job Details: 04/02/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section, found unit was not defrosting properly, found open bi metal in diagnostic mode. I used steamer to remove ice build up in freezer and replaced harness with bi metal, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
"I arrived on site for a washing machine 5at was not spinning. The customer stated that the unit was flashing an F51 error code and would not spin. She also stated that they unplugged the unit and then plugged it back in and it ran as designed for one load. I freely span the tub and it did not sound like bad bearings. I put the unit into diagnostics mode and found stored error code F51 for a motor/rotor error or a harness problem. I ran the test cycle and when it got to step C9 for spin it threw the F51 error code. I gained access to the bottom of the unit and found the rotor bolt almost falling out and allowing the rotor to sag. I tightened the bolt and tested the unit again. It ran through an automatic diagnostics test as designed with no error code thrown. I then did a manual spin on high, medium, and low and it ran as designed. Unit is now running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Kevin
Job Details: 04/02/2021
Arrived on site and found range indicator light stays on constantly. Replaced all prescreened infinite switches but dual switch did not arrive in time. Light is still on and dual switch will be needed to complete repair; ordrng 1 WPW10434452 (Dual switch)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Georgetown, TX 78633
Cliff
Job Details: 04/02/2021
Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV04
Near Manor, TX 78653
Luis
Job Details: 04/02/2021
"Arrived on site for no cool. Removed compressor cover found dye leaking from lockring joint on condenser coil,uploaded picture to SD-QuickPic. Removed lockring,installed a coupling and brazed coupling to condenser joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to dispense water into the tub. Stopped testing and inspected the water valve under the sink and it was turned on. Looking underneath the unit, I found the water supply hose was kinked at the back of the unit. Pulled unit out enough to get the hose straightened out and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE WASHER
Model WWSE5240G1WW
Near Austin, TX 78701
Jacob
Job Details: 04/02/2021
Arrived onsite for unit leaking water into the tub when in use. Tested unit. Saw that the cold water was not attached properly and leaking a little bit. Tightened hose to water valve on the unit. Tested unit. Unit filled accurately and started agitating with no extra water going into the unit. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ
Near Lockhart, TX 78644
Noah D
Job Details: 04/02/2021
"Arrived on site to inspect dryer for not heating, upon inspection found the vent filter missing, heat was intermittent and venting needed to be fixed, ordering filter per customer and returning with sensors. Office to reschedule ; ordrng 1 W10049370 (FILTER)"
We serviced a
KITCHENAID WINE COOLER
Model KUBR204ESB00
Near Pflugerville, TX 78660
Tommy
Job Details: 04/02/2021
Arrived onsite for wine cooler making loud noise.upon arrival found lower fan damaged. Replaced fan and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Leander, TX 78641
Justin
Job Details: 04/02/2021
I arrived on site for a dryer no longer heating. I tested the unit and there was no heat what so ever present. I gained access to the back of the unit and found the fuse and thermostats ohmd good. I found the heating element ohmd open and that it was visibly broken. Upon further inspection I found the four prong power cord not installed correctly and not properly grounded. Also the neutral wire was where the ground wire should be. I corrected this.The customer accepted and I installed the new heating element. I tested the unit and it is now heating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site for Only One or Some of the Burners are Lighting - Gas and Dual Fuel Range - PRE-ID Burner Head. Found center burner wire harness was not plugged in to the spark module all the way. Connected harness to spark module and center burner lights as designed. All other burners operating as designed. No gas leaks detected. No further repair needed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
"Arrived on site for a washing machine throwing an F0E4 error code and the unit stopping. The customer let me know the unit has only stopped twice since the last repair and one threw the F0E4 and the other she is unsure. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F0E4 for spin limited by water temp, and F0E7 for for clothes detected in clean washer cycle. I cleared the error codes. I ran an HMI test and everything passed. I then ran the individual components and found all worked as designed. I then ran a test cycle and it ran through as designed. I called techline and spoke to Andrew and kept same SR# 7729756853. Andrew advised to test water temps. I found them at the correct temps 115?F. Andrew advised not to install any parts and deemed this as another instruct due to the infrequency of the error.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Manor, TX 78653
Matthew
Job Details: 04/02/2021
Arrived onsite for potential range gas leak. Checked unit thoroughly with liquid leak detector around all valve connections and could not identify any leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Noah D
Job Details: 04/02/2021
"Arrived on site or inspect washer for not allowing selection or use, upon inspection found the unit draining constantly, replaced bad pressure triac on control, tested unit with no issues, checked drain hose for install issues, none found. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78754
Matthew
Job Details: 04/02/2021
"Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics and found F7E7 motor unable to reach RPM. Ran test cycle and noise was apparent in spin cycle. Inspected underneath and found teeth to cam assembly shredded. Checked actuator and felt locked in place. Unit needs new cam and actuator with the potential of needing new gearcase, belt and motor. Notified customer of several week waiting period. Ordering cam (2), actuator, belt, motor and gear case. Office to reschedule.; ordrng 2 W10721967 (drive pulley)s and 1 W10832724 (drive motor) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lampasas, TX 76550
Al
Job Details: 04/02/2021
Arrived on site and inspected excessive compressor noise.Accessed the compressor and found it operating properly.The customer advised he can hear the unit across the home when its on.Spoke with SW and she advised the unit wil need Mastic pads to minimize the vibration sounds of the compressor.Ordering 4138168.Returning tech please affix the pads to the compressor Office to schedule return services.Needs more work; ordrng 2 4318168 (Mastic pads)s