Service History 449 - Appliance Express

We serviced a

WHIRLPOOL VENTHOOD

Model KXD4636YSS7

Near Austin, TX 78759

Wesley

Job Details: 06/29/2022

Arrived onsite for unit vent motor extension and retraction not switching from momentary press to automatic motion. Ordering switch and motor assembly. Parts research. Office to reschedule. ; ordrng 1 Unknown (Motor and switch assembly engineer #7)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Cedar Creek, TX 78612

Joe Z

Job Details: 06/29/2022

Arrived onsite for Left front burner on cooktop not operating like other burners. Upon arrival test unit an found the spark ignition on the front left burner was operating intermittently. Called techline for assistance. Tech recommended to Replace left front ignition module SR#7733995657. Ordering 2 ignition module. Office to reschedule ; ordrng 2 W11319687 (Ignition module)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF267ABRS/XAA

Near Austin, TX 78749

Justin

Job Details: 06/29/2022

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the caster wheel and pin ordered incorrect. I am ordering the correct parts and having the office research to confirm they are correct. The caster pin is .23 inch or 5.9 mm and will need to be verified before return. The caster wheel on hand was black, and it will need to be verified that we get the white wheel before return. Office to reschedule as 2 man. ; ordrng 1 DA60-90146A (Caster Pin) and 1 DA61-40126B (Rear Caster)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Wimberley, TX 78676

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not cooling. Found compressor running but frost patterns. Ran service test 4 and could hear refrigerant valve opening but still no frost patterns on either evap. Recommend sealed system. . Evap thermistors were in range. Requesting 3hrs on return visit. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evap) and 1 W11492867 (RC evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogenkit

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not heating. Found igniter was cracked. New igniter was damaged in box. Needing igniter to fix issue. Office to reschedule. ; ordrng 1 279311 (Igniter)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for not running properly, tested unit found all functions are good, no Unusual noise detected, customer stated that the builder noticed the noise and found that the hot water valve was closed and he did open it but still wanted us to service it, advised customer to monitor and if the noise returns take videos customer will monitor and report if needed, at this time the unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3024XB

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for flames to low, tested unit found all Flames are uniform and dont have any unusual colors pictures provided, stated to customer that there is no issue with the cooktop, also sometimes the burner cabs get dislodged and they can be moved back into place, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for no ice production, tested unit for ice bin full of ice and has completed a harvest cycle and filled with water, customer could not open ice bin to if there was a there was a clump of ice causing feeler arm to sense that the bucket was full, demonstrated to customer the proper way to remove ice bucket, advised to monitor and report if issue persists, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for noise issues, tested unit found ice maker water valve making a loud buzzing noise, replaced valve,customer has issues with popping noise during defrost cycle, stated to customer that the noise is normal and it usually goes away after 5-10 minutes, unit is running as designed no leaks detected job complete"

We serviced a

KITCHENAID OVEN

Model KSEB900ESS2

Near Austin, TX 78744

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected range and found make element has failed. . After replacement confirmed oven is working properly, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dryer and found it is taking multiple cycles to dry. Found airflow meter is showing blocked/restricted and recommended to homeowner that vent to the exterior be cleaned by a service. Also found debris in dryer vent making noise while it is running. Cleared this also, dryer should not be used until vent to the exterior has been properly cleared, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site And replaced thermistor, evaporator harness, and user interface diagnosed by previous technician. Fan motor did not arrive, HV control board was not ordered, if issue continues will need high-voltage control board, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dishwasher and did not find any error codes. Ran a diagnostic cycle and found heating element is working. Also found no rinse aid is in the dispenser. Recommended to homeowner that rinse aid be added to the dispenser in order to improve drying function. Discussed differences between heavy/normal/1 hour wash and their drying times, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Manchaca, TX 78652

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dryer and found customer has a video of a noise while dryer is running. Disassembled dryer and inspected all moving components and did not find any issues but replaced support wheels, belt, and tensioner pulley anyway. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 06/28/2022

"Arrived on site and replaced freezer door and fresh food door and nameplate, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected refrigerator and found icemaker is off. Cycled icemaker in diagnostic cycle and motor is cycling properly. Ran fill test and it also filled with water. Inspected wiring harnesses underneath freezer door and everything looks good. Cycled and filled again and it worked twice in a row. Could not find a reason why icemaker is not producing ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manor, TX 78653

Matthew

Job Details: 06/28/2022

"Arrived onsite for washer with long fill time or not filling. Upon arrival tried putting unit in diagnostics but control flashing lights. Tried power cycling but did not change. Tried canceling previous cycles and one knob was turned all leds will illuminate. Called tech line for assistance. Ran test again. Was able to force diagnostics and control showed no codes, ran calibration and passed. Tried running a normal load and all leds would illuminate. Tech requested Replaced the control. SR#7733991671. Ordering control. Office to reschedule.; ordrng 1 W11608056 (Control)"

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS

Near Kingsbury, TX 78638

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit noise and wobble, tested unit found multiple welds holding container together has broke images provided, need container assembly and directional switch, to fix issue, ordering parts, office to reschedule ; ordrng 1 WPW10476 (Container assembly) and 1 WP777811 (Directional switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Seguin, TX 78155

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for intermittent ice production, tested unit found ice maker not completing cycle, ice maker provided is incorrect, the connections do not fit, correct ice maker is on order, please double check connections with images provided so we dont make another trip,ordering ice maker office to reschedule ; ordrng 1 W11556926 (Ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I tested temps in the FC=0 degrees and RC=57 degrees. I disassembled the RC section and removed the RC evap fan cover and found the fan not operating and the thermistor in the correct spot on the suction line. I tested the thermistor and it is reading 68 degrees but it is engulfed in ice/frost. I measured temps at the thermistor and its reading 19 degrees. I removed and replaced the evap,cover and tested the unit in diagnostics test #40 and the unit is operating as designed. Reassembled the RC section and monitored cooling and the unit is cooling as designed. I found both RC door gaskets are torn and am ordering both gaskets and scheduled return service for 07/05/22. No water leaks observed during service.; ordrng 2 W10917312 (RC door gasket)s"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Round Rock, TX 78681

Paul

Job Details: 06/28/2022

Arrived onsite to replace previous diagnosed parts. I installed parts and started a 500 degree bake cycle to test it. The unit worked as designed until it reached 270 degrees and the blower stopped this time. I powered the oven off and back on and the blower started again but was running slow and stopped again. Need to replace the blower or possibly the main control. Ordering W11245567 blower and W10859300 main control.office to RS.; ordrng 1 W11245567 (Blower) and 1 W10859300 (Main control)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for washer, inspected unit and work area. CX complaint is unit would trip breaker 80% of the time. I tested unit in diagnostics and found no stored error codes, so I proceeded with testing and found basket badly off balance causing motor stress and belt shredding. Will need to replace basket, motor, capacitor, belt, and return with cam kit and gearcase if needed. Office to order parts and reschedule when parts are available. No leaks observed during service.; ordrng 1 W10752719 (Basket) and 1 W15618 (Capacitor) and 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Jarrell, TX 76537

Gerry C

Job Details: 06/28/2022

"Arrived to inspect power. I used a xenon light tester and the unit ignited all three lights, denoting a full 1000 watts. I advised the CX the unit operated as designed, while heating. The light would not turn on and I verified the bulb was intact. The unit will require the main control. Office to order and contact the CX to arrange return service. ; ordrng 1 W11342846 (Main control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

Arrived to inspect rack issues. I found the upper and lower racks had tines that the tips were not correctly coated during manufacturing and had started to corrode. All wheels where in serviceable condition and the upper rack stops will need to be replaced during rack installation. I verified all operations were present. No leaks observed during service. Office to order upper rack and contact the CX to arrange return service. ; ordrng 1 W10909088 (Upper Washrack)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator compressor not staying on. Upon further inspection, I heard the start device and compressor attempt to start and the compressor made a loud buzzing noise. I checked amp draw to the compressor and got 8.91amps. Ohmed the windings and got 5.5, 7.4, 11.5ohms. Contacted techline and spoke to Andrew and advised of my findings and he advised to do a sealed system repair. SR#7733983463. Office ordering the sealed system repair parts and CNOTE-SCHEDULE AS LAST CALL and office to schedule return service ; ordrng 1 CNOTE (SCHEDULE AS LAST CALL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78754

Matthew

Job Details: 06/28/2022

Arrived onsite for dishwasher bowed hinges. Upon arrival inspected unit. Found that the issue was actually the outer door panel. Was faulty. Took pics. Customer is covered. Ordering outer door panel to complete the repair. Office to reschedule.; ordrng 1 WPW10629473 (Front panel) and 1 W11178521 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXW02

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/28/2022

Arrived on site for refrigerator making abnormal noise from rc. Upon arrival confirmed complaint. Upon further inspection I found dampener motor getting stuck then popping repeatedly when closing. Found cond. coils dirty and needing cleaning. Tested thermistors and found following results: Rc thermistor (4.35k) fc thermistor (14.8k) (temps on arrival were 15/55 actual (set temps 5/37). ; ordrng 1 W10814173 (Dampener)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Killeen, TX 76543

Tyler

Job Details: 06/28/2022

"Arrived on site for dryer not starting, upon arrival confirmed issue. Found stable 240 connection to dryer. After further testing I found failures in start switch, motor , and timer. Replaced start switch. Customer expressed dissatisfaction with failures with unit and wants to hold on rescheduling until he has spoken with whirlpool. Office to reschedule if customer reaches out to us for further repairs. ; ordrng 1 W10745655 (Timer) and 1 W10396029 (Motor) and 1 694089 (Blower wheel) and 1 Cnote (Office please read att. Note!!!)"

We serviced a

GE REFRIGERATOR

Model GFE24JSKFFSS

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

Arrived on site for refrigerator making loud noise. Upon arrival confirmed issue. After further testing I found thermistor in fc popped off evap but was still functioning within manufacturing specs. Found bimetal stuck closed as well as dc voltage from control to thermistor never exceeding past 1.9v in fc compartment even when thermistor was exposed to cooler temps. Rescheduled customer for 07/04/22 to complete repairs with control and bimetal.WR55X40448 control ; ordrng 1 WR55X40448 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

"Arrived on site for washer leaking water intermittently every three loads or so. Upon arrival try to confirm issue but cannot replicate leaking issue. I did however find that after speaking with service management, washer is possibly leaking water from detergent dispenser and not sealing properly to the top cabinet portion of the washer causing moisture to leak out at different points in the cycle and rusting top portion of cabinet leading to dispenser vibrating to much and release more water from dispenser. Due to not replicating issue I informed customer there is no further way to know if anything else could be causing failure. d customer 261.43+=83.00 for top and dispenser. Customer wants to discuss options with spouse before proceeding with repairs. Call complete ; ordrng 1 W10391067 (Top)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Buda, TX 78610

Leonardo

Job Details: 06/28/2022

Arrived on site to test unit for front glass broken. Found front glass broken from handle falling. Will need new handle and front glass. ; ordrng 1 W11176456 (Front glass) and 1 W10894054 (Door handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Manor, TX 78653

Joe Z

Job Details: 06/28/2022

"Arrived onsite for WHEN UNIT IS PLUGGED IN NOT LIGHTS NO SOUND NOTHING HAPPENS. Upon arrival found breaker was tripped. Mrs stated that the breaker has been tripping. Powered up the unit and unit powered on. All fans and compressor operates correctly. Found that when forcing heater on, it would trip breaker. Need to order heater and evaporator harness. Office to reschedule.; ordrng 1 WP2323198 (Heater) and 1 W11405276 (Evap harness)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBRA

Near Temple, TX 76504

Jonathan M

Job Details: 06/28/2022

"Arrived on site for a refrigerator that is not going to refrigerator section. Inspected unit and work area. Found the freezer at 0?F in the refrigerator section in the 60s. Tested airflow from the damper and found very little airflow at all coming through the damper. Checked my return line for air circulation in the refrigerator section and found it clogged with ice. After defrosting the ice, tested airflow again at the damper. Found minimal airflow again. Ran the unit through diagnostics and it passed all tests except for the damper control. It registered a motor or switch issue with the damper Rescheduled customer to 7/4 per their request. Theyre requesting first available appointment.; ordrng 1 242303001 (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Tow, TX 78672

Kimo

Job Details: 06/28/2022

"Arrived onsite for washer not cleaning clothes as it should and would shred clothes as well. Upon inspection I found that the wash plate was damaged, it has some sharp raised edges. Upon removal of wash plate for further inspection I found that the bolt was crass threaded and found not come off. I am ordering bolt , basket and outer tub. And returning with the parts that was sent with me.office to reschedule.; ordrng 1 W10752187 (SCREW) and 1 W10811960 (BASKET) and 1 W11219115 (TUB-OUTER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Buchanan Dam, TX 78609

Kimo

Job Details: 06/28/2022

Arrived onsite for refrigerator not cooling in bother sections. I performed and amp test at compressor and found that the amps would spike to 9.2amps and then the compressor would shut off. I installed and new start device to test and found no change. I am ordering 1x ss 2hrs. Office to reschedule. ; O-emld tckt

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFG

Near Kyle, TX 78640

Leonardo

Job Details: 06/28/2022

Arrived on site to replace control board and found wrong part. Ordering new control board office to reschedule ; ordrng 1 DE92-03624B (Control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Georgetown, TX 78633

Paul

Job Details: 06/28/2022

"Arrived onsite for a microwave that had displayed an F1E4 error. Ms stated the unit had woke her at 2:00am one morning and smoke was coming out of the vent at the top of the unit. I found the microwave relay on the main control had stuck and the high voltage transformer was burned up. The main control and the high voltage transformer will definitely need to be replaced. I am returning with the control panel, magnetron, capacitor, diode, and mag thermostat so I can further diagnose when the unit is fully uninstalled. Ordering W10832024 mag thermostat, W11493410 magnetron, W10850446 capacitor, W11256462 diode, W11175576 control panel & W10836753 transformer.; ordrng 1 W10832024 (Mag thermostat) and 1 W11493410 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11175576 (Control panel) and 1 W10836753 (Transformer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Paul

Job Details: 06/28/2022

Arrived onsite for a microwave/oven combo that the oven shuts off when the microwave and oven are used at the same time and the microwave times out. Ms also stated when the microwave is used it constantly gives a paused message and the oven is running hot. I found the primary interlock failing causing the paused message when the microwave is used. The UI needs to be replaced for the oven shutting off when the microwave times out. I explained to the customer we would test the oven temps after we install the new UI. Ordering W11297728 console & W11033422 interlock.; ordrng 1 W11297728 (Console) and 1 W11033422 (Interlock)

We serviced a

MAYTAG DRYER

Model MED8200FC0

Near Leander, TX 78641

David S

Job Details: 06/28/2022

"Arrived on site for dryer not working properly. I inspected the unit and work area. I preformed a vent test. I found air flow poor when connected to the vent and good when not. The customer stated the had vent wizard come out and the cleaned the vent. I ran the dryer and found the exterior flap opening as designed. I gained access to the heating element and found the thermal fuse blown. I called techline sr 7733985112, I advised them of my findings and recommendations. Techline advised to order the thermal fuse for repair. The office will reschedule when we have autho.; ordrng 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 279973 (Thermal cutoff) and 1 WP8557403 (Thermistor fix) and 1 WP8544771 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice bucket and maker both empty with no signs of moister. I also tested dispenser and found not water coming out. Checked electrical connections and found no failures. I found water pressure from cutoff functioning and allowing water to pass to fridge. Found failure in filter housing causing after not to get back to valve. Rescheduled customer for 07/04/22 Monday. To complete repairs with new housing. ; ordrng 1 W11162042 (Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Killeen, TX 76549

Tyler

Job Details: 06/28/2022

Arrived on site for fridge not cooling. Upon arrival confirmed issue. After further inspection I found multiple failure occurring within unit. Found defrost issue that had corroded harness connections within liner. Found drainLine within liner broken causing water to leak heavily into liner/insulation and rusted out entire drain line system and causing air to leak through entire liner system and into unit. Unit cant be repaired further to due liner failures. Will need findings reported.; ordrng 1 Cnote (Needs findings reported)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW3

Near Austin, TX 78729

Wesley

Job Details: 06/28/2022

Arrived onsite and found failed ignitor causing unit oven to not operate. Found needed ignitor defective. Ordering ignitor again to repair. July 4th afternoon. ; ordrng 1 W11590294 (Ignitor)

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ0

Near Dripping Springs, TX 78620

Justin

Job Details: 06/28/2022

Arrived on site and found we had the wrong belt on order. Ordering correct belt for washing machine. Office to reschedule. ; ordrng 1 WPW10260319 (Washer Pulley Belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Austin, TX 78703

Scott

Job Details: 06/28/2022

Arrived on site to reshape freezer gasket till new door arrives . Door is already ordered with office . Reshaped gasket with hair dryer and also used perma gum under gasket . Call to set return . ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

Arrived on site to test unit for not cooling properly. Found all components currently working as designed. Customer stated unit periodically is not cooling. Spoke with CS as multiple components have been replaced to correct issue. CS would be speaking with techline to see how to proceed. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

Arrived on site to test unit for RC for not cooling. Found RC evap frosted over. Checked hermits or at control and is reading open. Unable to access evap because my steamer is not heating. Per tech line we need to check resistance at thermistor itself and continuity through harness in linear. Advised customer to thaw unit. Recommending 2hrs on return visit for proper diagnostics and repair. Office to reschedule. SR#7733984610; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS04

Near Seguin, TX 78155

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for no cooling, tested unit found control relay just clicking and once a while the compressor kicks on for 20-30 seconds, customer for control kit and inverter box, , replaced parts, compressor powered on and evaporator developed a good frost pattern, ; ordrng 1 WPW10121140 (Filter housing)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HC0

Near Austin, TX 78744

Kevin

Job Details: 06/28/2022

"Arrived on site and disassembled dryer and found contact Mark between motor mounts and bottom of dryer and added aluminum tape as a spacer per service pointer W11378591A. Added seal kit ordered by previous technician. One fan blade on new blower wheel is broken. Replaced anyway in the meantime so that customer can use the dryer but a new one will be needed. replaced belt and support wheels and tension pulley. ordering a new blower wheel, total for repair not collected, collect total on next visit.; ordrng 1 4392067 (Repair kit) and 1 Wp697772 (Blower wheel)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, TX 78739

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dryer and found drum is not tumbling, disassemble dryer and found motor pulley is broken.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Jarrell, TX 76537

Gerry C

Job Details: 06/28/2022

"Arrived to inspect oven gasket issue. I found the upper right liner mounting screw was incorrectly installed and after straightening the screw direction, the issue was resolved. Operational test good."

We serviced a

WHIRLPOOL WALLOVEN

Model n/a

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

Arrived on site to test unit for acting erratic. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number if any issues. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

Arrived to inspect moisture within RC. I found moisture around the intake port for the RC and determined the door openings required sealing due to excessive gapping. I used mfg approved sealant to correct the issue and tested. The doors required adjustment and handles needed tightening. No water connects to unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS1

Near Round Rock, TX 78681

Vincent

Job Details: 06/28/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint unit would not fill correctly. I set unit in diagnostics and found stored error codes 4-3, 7-1. Unit has a bad motor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Jarrell, TX 76537

Gerry C

Job Details: 06/28/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed RH RC door gasket, after re-forming it via heat gun. I tested the fitment and found no gaps. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Seguin, TX 78155

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for rattling noise, tested unit found compressor line rattling against drain pan, customer also stated that water is leaking from under the unit removed back panel and found that the drain tube was not installed correctly causing water to miss the drain pan during defrost, fixed all issues unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Lou

Job Details: 06/28/2022

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F3E3. Cleared the code and continued with testing. Found no water coming into the unit and the motor grinding. Turned the water source on and restarted testing. Unit operated as designed. I opened the unit door during testing and found a large amount of detergent suds inside (F3E3 error) and no rinse aid in the dispenser. Customer advised theyve only used the unit a few times. I cleaned the suds from the unit and made recommendations for detergent and rinse aid use. Also made recommendations for use and care. No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite for fan noise and adjusted the motor housing and completely eliminated vibration noise using factory dampener already installed in unit. All checks food. Advised customer on repair. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Elm Mott, TX 76640

Jonathan M

Job Details: 06/28/2022

Arrived on site for a washer with a cracked lid. Inspected unit and work area. Confirmed the customers complaint and found the lid cracked at both ends at the hinges. Replaced the lid and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Liberty Hill, TX 78642

Lou

Job Details: 06/28/2022

"Arrived on site to inspect dishwasher pads broken. Upon further inspection, I found the friction pads were damaged and had broken free from the hinge. Installed the pads and tested the door operations and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Waco, TX 76710

Jonathan M

Job Details: 06/28/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Around the unit three diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. Tested the unit and a high-speed spin and found the motor turning but the basket not turning. Checked underneath the unit and found that the can had become detached from the driveshaft and the belt loose causing the issue. Used my impact drill to tighten the splutch assembly and replace and reattach the belt. Test of the unit and an auto test and the unit ran as designed. Call complete.

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

"Arrived on site for a washing machine that is draining when not in use. Inspected unit and work area. Customer did advise this has been happening for the past week if they you let the unit run. She didnt advise that the unit does leak water inside the drum even if the unit is unplugged. Did confirm customers complaint and checked voltage at the valve. Found no voltage being supplied to the valve but the valve stillweeping.

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Andice, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect venthood with rust. Upon further inspection, I found the venthood with rust all over the hood, control buttons and light bezels. I attempted to clean the unit and the rust remained. I contacted techline and spoke to Drew and advised of my findings. Drew provided a text and I sent photos of the rust. Drew provided SR#7733989574 and recommended that the customer contact customer care to discuss a resolution as the issue is I advised the customer of my conversation and provided them with the SR# and 800 number to the manufacturer. Unit is operating as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the freezer section modules dim and the top right module completely out. Per service pointer W11606409, all modules need to be replaced through SCODE S84638. I was able to get all FC modules replaced.I was able to get all RC modules replaced except the 2nd from top module on the left side. As I went to remove the old module, the receiving molex connector came off with the module. I attempted to reconnect the harness to the molex connector and due to the harness being too short, I was unable to reconnect it. I contacted techline and spoke to Joel and advised of the issue and Joel deemed the unit and provided SR#7733985745. I advised the customer of the issue and recommended they contact the manufacturer to report and provide them with the SR# along with the service pointer number. I was able to get the module temporarily wired to allow lighting inside.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite and found tape in blower housing causing squeal. Removed tape to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite and replaced the control. Unit is now operating as designed while onsite. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found bad bulb, I then replaced bulb and tested good. I tested heating and unit is heating as designed. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ6

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

"Arrived on site to replace console and overlay. Replaced parts, tested unit, unit now working as designed.

We serviced a

SAMSUNG WASHER

Model WF45H6300AW/A2 01

Near Austin, TX 78738

Justin

Job Details: 06/28/2022

Arrived on site to install previously diagnosed parts. I installed the hose and then ran the unit. I found no more leak at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site to install previously diagnosed parts. Installed new UI and tested. Unit is now operating as designed, no leaks observed during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite found unit unresponsive. Checked powers supply and found short at outlet. Reset power at the breaker. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for dryer, inspected unit and work area. Tested airflow and found air flow good. I then tested temperatures and found it short cycling installed thermostat and tested. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint unit is not drying properly. Ran unit in diagnostics and found no stored error codes. Found CX not using rinse aid and I advised CX to help unit dry dishes better to use rinse aid. Tested unit and element is operating as normal. Unit is operating as designed, no leaks observed during service. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

Arrived on site to test unit for flames being too high. Adjusted flames to customers satisfaction. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

Arrived no site to test unit for outer door shattered. Screws were loose on handle. Appears to have been from screws working loose.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

"Arrived on site to test unit for door coming apart. Found handle screws were loose and bottom screw that hood outer door came off. Secured handle screws and applied a dot of blue locktite. Secured bottom screws, tested unit,unit now working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bee Cave, TX 78738

Justin

Job Details: 06/28/2022

"Arrived on site for a washing machine that was not cleaning clothes. Upon arrival the customer stated that the unit seems to go through a cycle as normal, but clothes will still come out extremely dirty. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then activated the agitate and found the tub spinning instead. I gained access to the bottom and found the shifter popped off.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78738

Justin

Job Details: 06/28/2022

Arrived on site for a washing machine tripping the breaker. Upon arrival the customer stated that they have plugged the unit into several different outlets and no matter which one it will pop the breaker. They also found that it only tends to do this when set on the heavy soil setting. I put the unit into diagnostics mode and activated each load. I then ran a diagnostics cycle and found everything ran as designed. I then ohmd out all components and found the valve reading 1.5k which is roughly 200 to high. Per the tech sheet if it is over by even 10 it needs to be replaced. All other components were within range per the tech sheet. I replaced the valve and motor due to it possibly over heating or working itself when in heavy soil and shorting. I then tested the unit and found it now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

Arrived to inspect burner issue. The CX described an issue with the burners kicking off during high heat operations. I advised the CX that this is normal operation due to the burners having their own internal thermostatic control. CX understood and will adjust their usage to match. Operational test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Georgetown, TX 78633

Gerry C

Job Details: 06/28/2022

Arrived to instal part. I removed and replaced the failed harness assy and installed the replacement. I tested and the unit operated as designed and all functions returned to normal. From prior service

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

"Arrived to inspect power issue. I found there were no signs of the issue and the CX said the unit started working again on its own. I advised the CX to connect the unit to their wifi and further directed them in the importance of ensuring the device with the app and the unit are connected to the same 2.4 ghz wifi connection. I gave them the phone number for the MFG wifi connectivity team. Due to the nature of the complaint and lack of any generated errors, I suspect the issue is loss of incoming power and advised the CX to have an electrician verify power connections if the issue occurs again. Operational test ok."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Georgetown, TX 78628

Gerry C

Job Details: 06/28/2022

"Arrived to inspect code and non-completion. Service test mode had F0E3 and F2E1 stored in memory. I cleared the codes and tested within manual test mode and found the unit would not activate any spin or agitate manual test modes. I inspected the gear case area and found it had flung oil all the way around the inside of the chassis. The rotor had excessive drag, likely due to Ill loss. During testing, the lid locked one time and then would fail every time after, including within automatic mode and the unit did attempt to continue, although it would not fully spin and was correctly engaged. The unit will require the gear case, shifter, control and likely the latch assy

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

Arrived onsite to install previously diagnosed parts. Did not need to install new parts due to issue being a missed diagnosis. Found that oven switch was just not connected to harness. Connected harnes to switch and light operates correctly. Also test oven by preheating to 350. Oven heated correctly. Unit is now operas designed. Job complete

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

"Arrived onsite for range burners clicking and sparking . Upon arrival,test unit and only getting the normal ignitor sparking from burners when until knob is turned . Tested all burners several times. Unit Operates as designed. Called SAFTEY TEAM, WAS GIVEN SR # 7733936418"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Coupland, TX 78615

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is not always freezing. Found evidence door hasn't been fully closed at some point and advised customer that this can cause evaporator to freeze over preventing proper cooling. Temps were correct at time of service and no repairs were needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78754

Matthew

Job Details: 06/28/2022

Arrived onsite for refrigerator freezing items in fresh food section and fridge door squeaking when opened and closed. Upon arrival inspected unit. Customer had already adjusted temperatures and on arrival temperature was good. Customer stated at one point her eggs froze. No product currently frozen. Thermistor and diffuser test good. Found that food product and original packing material were blocking air flow. Instructed customer on product placement. Adjusted right door and squeaking stoped. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Del Valle, TX 78617

Matthew

Job Details: 06/28/2022

"Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Found noise coming from compressor compartment. Also inspected evaporator compartment. Found that unit actually produced a full bucket of ice and ice packs in unit were frozen , sent to service management. Saw that about 1/3 of the evaporator was frosted. Checked sources of noise and found pad had jammed the condenser fan not allowing free rotation. Removed pad and monitored compressor. Compressor running at .8 amps. Unit began building frost on upper sections of the evaporator, took pics. Found that debris was causing the fan to slow, therefore causing the compressor to heat and not run effectively. Now that unit is cooling properly, recommended customer place a bottle of water in the freezer and monitor temperature. Unit is cooling properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Matthew

Job Details: 06/28/2022

"Arrived onsite to replace previously diagnosed parts. Replaced failed bellow. Tested pump and pump tested good, however due to the failure in the bellow debris entered the pump and clogged it. Removed debris and tested. Bellow is seated properly and drain pump is functioning. Urged customer to continue to use laundry bags. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78748

Leonardo

Job Details: 06/28/2022

Arrived on site to replace control board and display board and console. Replaced all parts test unit and fan still not working. Pulled unit down and found fan blower not connected at all. Secured connection test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS2

Near Manchaca, TX 78652

Leonardo

Job Details: 06/28/2022

Arrived on site to test unit for oven not cooking correctly. Found oven not getting to temp. Calibrated oven and showed customer hot to calibrate.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Bertram, TX 78605

Kimo

Job Details: 06/28/2022

Arrived onsite for dishwasher not going into wash. Upon inspection I found that the Sump&motor was not running in diag mode + I found code stored fro motor not running. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78748

Luis

Job Details: 06/28/2022

"Arrived on site for loud noise power cycled unit loud noise from damper,replaced damper found gap between freezer gasket to liner,remolded gasket."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/28/2022

"Arrived on site for washer making loud noise during spin. Upon arrival confirmed complaint and found f7E5 & F7E1. Found gearcase leaking oil, splutch was grinding belt into cover and ruining motor as well. After replacing cam/splutch, belt, motor, actuator and gearcase I then reassembled and tested unit. Found no leaks and u it cycling through setting with no abnormal noises as designed. Call complete"

We serviced a

LG WASHER

Model WT1501CW

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

"Arrived on site to test unit for loud grinding sound and bleach dispensing automatically. Found hot and cold lines were crossed and drain pump was causing humming. Replaced valve and pump and corrected hot and cold lines. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Austin, TX 78748

Luis

Job Details: 06/28/2022

"Arrived on site. Customer defrost unit,replaced cover,sensor and drain kit. Customer will reassemble door that was removed from enclosure. Advised customer to let unit run 24hrs after reinstalling unit and door."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW1

Near Austin, TX 78726

Scott

Job Details: 06/28/2022

"Arrived on site ,replaced MCU . Ran test wash on unit all checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

"Arrived onsite for NOT COOLING AGAIN IN BOTH SECTIONS - NO ICE BUILD UP . Upon arrival found unit operating normal. Ice cream, pop cycles and bottle water are are frozen solid in FC. Inspected RC and temperature is also correct. Tenant said that the unit has been operating correctly for the last couple of days. Contacted Techline for assistance and tech said there is nothing to be done with the unit at this time . It is operating correctly. Tech gave SR#7733988685"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Manor, TX 78653

Joe Z

Job Details: 06/28/2022

"Arrived onsite for Condensation in RC. Upon arrival customer pointed out where there was condensation dripping. Condensation was dripping from top of cabinet near filter housing. Inspected all valves , resovoir, and water lines. There were no leaks. Found a small gap at the very top of mullion.Contacted SW for assistance. Susie recommended first leveling the unit. Inspected unit and it is completely unleveled. Leveled unit and the gap at mullion is gone. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to replace previously ordered parts for range. Replaced glass top and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker wiring harness only partially connected and reset plugs to proper position. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL FREEZER

Model ED5FHEXLQ01

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is leaking. Found at some point in the past a improper repair to defrost drain has made unit urepairable and leaking can not be stopped. Homeowner will need to replace unit and has signed water damage waiver.