Arrived on site for washer leaking. Found door bellow was torn. Replaced bellow. Verified operation. No leaks. Call complete.

Arrived onsite and replace the damaged reservoir that was diagnosed on the previous visit. There was no water supply line connection for the wall. I explained to the contractor that that was something the installer would supply. Call complete. INSTALLED W11706228 RESERVOIR.

"Arrived on site ,replaced thermostat W11573758. Ran diagnostics, no error codes . Unit passed diagnostics test wash . No water leaks detected at time of service . Job complete"

"Arrived on site for washer, not agitating, but spinning. Ran diagnostics and found actuator arm, broken . replaced actuator,cam ,belt W10913953, W11239857, W10721967. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site for oven not heating properly . Ran diagnostics no got 2-1 error . Deleted code . Key pad test passed . Started pre heat . Oven took several tries to light . No issues found with broil. Found rod on igniter pulling away from tube . Replaced igniter WPW10324262. Reran oven . Unit is igniting properly. No gas leaks detected at time of service . Job complete

Arrived on site for water leaking from fridge . Fridge is not hooked up to water source . Found ice build up in floor of freezer . Drain tube is clogged . Cleaned tube out . Steamed evap drip tray . Water is draining properly . No parts installed . Job complete

"Arrived on site for poor wash performance . Ran diagnostics got no error codes . Found upper spray arm not turning due to poor wash pressure . Replaced sump and motor W11613570. Ran diagnostics, all checked normal. No water leaks detected at time of service . Job complete."

Arrived on site to test unit for not cooling properly and frost in FC. Found evap completely frosted over. Engaged defrost element in diagnostics and found defrost element shorted out. Recommend defrost element replacement. Advised customer to thaw unit out 24hrs prior to return visit. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11626107 (Defrost heater)

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer stated that after the previous technician came, he has noticed no difference in the ability of the dishwasher to dry dishes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on at the end of the cycle. I called Whirlpool Techline and spoke to Rob SR# 7739710161. He advised that because the heater did come on at the end of the diagnostic cycle and there were no stored error codes, there would be nothing wrong with the dishwasher itself. He advised that no plastics will dry inside any standard dishwasher on the market right now. He stated that because this has a plastic tub, has plastic racks, and uses plastic spray arms, there would be no way to guarantee any type of full dry inside this dishwasher. He recommended the customer run hot water to the sink prior to washing dishes as well as using rinse aid to help with the drying process. He advised not to make any repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a range that smells like gas. Inspected unit and work area. The customer advised that the unit normally does not smell like gas but he has had several instances when cooking where the unit smells like ass when its getting close to 325?F. he advised that it happened a few months ago and then it happened the other day when he was cooking. I tested the unit at 350?F and found the glow bar ignite the flame spreader and turn on the gas valve. We ran the unit up to 350?F and I watched it cycle on and off twice. I did smell what seem to be Burt gas but did not find an excessive gas odor. I called Whirlpool Techline and spoke to Austin SR# 7739711131. He advised that because the unit is not smelling of gas when the oven is not in use, the issue would be with trace amounts of gas that arent fully burned upon ignition of the burner flame. He advised that the glow bar will ignite the gas from the back, and it will slowly move forward, but that gas is still being released through the entire burner flame as this happens. He advised that this is not to be concerned about and that, unless if the flame spreader does not ignite or gas was leaking into the oven when the unit was not in use, there would be no issue with the unit. He advised make no repair at this time. Call complete. No parts were installed. No parts were installed."

Arrived on site for a microwave that wont turn off the over the counter light. Inspected unit and work area. The customer stated that they just moved in and they have not been able to turn off the light over the counter. I plug the unit in and did confirm the customers complaint. I went to adjust the setting and found the lights getting brighter and dimming. I gained access to the lightbulb after disconnecting the unit and found that there was an LED bulb in the microwave. I asked the customer if they had a standard bulb because these unit dont work with LED bulbs. He advised that he had one in another unit. He grabbed the standard 40 W bulb and I installed it into the microwave. I tested the unit and found the unit working and operating as designed turning the light bulb off and on. The unit is working and operating as designed. Call complete. No parts were installed.

"WDT750SAKZ1 Arrived to inspect wash and drying issues. I found the unit was set to A3 rinse agent dispensing and corrected to A1 to lower the amount of rinse agent that was being dispensed, via the hidden settings menu. The dispenser door was dislodged and required reseating. I found the door was not fully closing due to misalignment and I removed the unit from the counter to correct all legs, which corrected the door closing issue. Testing revealed the heater working after a complete control reset. Operational test good, no leaks observed during service."

"On arrival verified complaint of unit turning off. Customer states unit did not trip breaker but did require a power cycle to function again. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed if problem persists recommend replacing main control board. job complete installed bake w11182108 and w10856603"

On arrival verified complaint of torn gasket. Gaskets ordered are grey. Unit gaskets are black. Ordering 2x gaskets. Only right side is torn. 2nd gasket is just in case it tears before return or something was missed. Resch for 8/21 ordering 2x W10830047 ; ordrng 1 W10830047 (Gasket)

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

On arrival verified complaint of not starting cycle properly. Ran diag and found error code F8E3. Ran component activation and found both valves were turned off at the wall. Turned on water and ran through diag cycle. All components activated correctly and had no abnormal operation or noise. Unit is working as designed. Job complete no parts installed.

Arrived on site and replaced both RC doors and FC door. Found RC gaskets have magnets exposed and pulling out. Recommend both RC door gasket replacements. Scheduled for 08/21. ; ordrng 2 W10830046 (RC door gasket)s

"Arrived on site to test unit for grinding noise. Found gear as has failed and is making noise. Also found rotor and slider not disengaging properly causing rubbing. Recommend gearcase, slider, clutch and rotor. Reschedule for 08/21. ; ordrng 1 W11260238 (Rotor)"

Arrived on site to test unit for not starting. Found bad thermal fuse and heating element. Replaced both element(WP3387747) and thermal fuse(W10909685). Unit now working as designed. Advised customer to have ventilation to exterior cleared of obstruction before using unit to prevent further damage. Job complete.

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

WDT750SAKZ2 Arrived on site to replace ordered part. Proceeded to replace W11579565 spray arm. Ran unit in diagnostics and found no stored errors and overall checkup passed. Unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to test unit for no ice production. Customer stated after new ice makers were installed, it would make 1-2 trays of ice and then production would cease. Took temperature in the ice container drawer, temp reads 0?. Ice maker cycles properly. When running test 97 valve energized but ice maker did not get filled. Took resistance on the fill tube heater, both read 40ohms. Contacted techline to document SR#7739696893, per techline will need to order valve for return visit. Also recommend replacing fill tube heater and UI as precautionary. Ordering parts, no parts installed, rescheduled for 08/16.; ordrng 1 W11233375 (Valve) and 1 W11235091 (Filter assembly) and 1 WP2300868 (Fitting)"

"Arrived on site to test unit for not dispensing ice. Tested unit found when activating ice dispenser after dropping 1-2 cubes the container mechanism will seize up. Crushed ice wont dispense at all. Replaced ice container (WPW10558423) and tested unit, unit now dispenses ice properly, cubes and crushed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously ordered parts. Upon arrival, found dishwasher is stuck behind floor tile. After many attempts, cannot free up unit to repair. Customer will have unit made accessible,then call back. ; O-emld tckt"

"MVW7232HW2 Arrived on site to replace ordered parts. Upon arrival, entered diagnostic and found previous stored errors. Cleared errors. Ran high speed spin test and found no movement. Proceeded to check under machine and found stator connector disconnected (picture attached). Ran unit and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for temperature issues in freezer, ice melting and clumping. Upon arrival, inspected unit and found ice door is open. Uploaded pictures on DS. Need to replace ice door motor. Ordering motor, , ice door, and separator. Office to reschedule ; ordrng 1 WPW10504458 (Ice door) and 1 WPW10546285 (Ice door motor) and 1 W11425798 (Separator)"

"WMH31017HZ09 Arrived on site for unit making humming noise. Upon arrival, customer stating unit makes an electrical arching noise. Proceeded to inspect high side components and found diode faulty. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

"WDF331PAMS0 Arrived on site for unit not drying. Upon arrival, ran diagnostics and found heater energized. Suggested to superintendent to inform tenant to use Rinse Aid. In addition, use the Heat Dry option on preferred cycle. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to install previously ordered parts. Upon arrival, unit is sticking out of cabinet and not mounted to cabinet. Test unit and water pressure sounds really loud when filling. Test water pressure and get 60psi. Contacted techline for assistance. Spoke with Drew. Explained what the issues and what all has been done. Recommended replacement of valve. SR# 7739700349. Ordering valve. Office to reschedule ; ordrng 1 W11684258 (Valve)"

"WRS331SDHM06 Arrived on site for unit making buzzing noise. Upon arrival, customer present recording of noise and sounds like refrigerant lines are rubbing. Proceeded to enter diagnostics but cannot recreate noise. Proceeded to dampen all noises from the back ensuring no lines are rubbing. Re tested and still no noise present. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"Arrived onsite to replace bimetal harness, control and UI per previous diagnosis. Replaced and tested. Unit is running properly. Job complete. Used w11670354, w11566475 and w11567938"

"Arrived on site for washer leaking . Removed bellow, no holes or tears found . Ran washer on all valve test ,got washer up half way with water and drained . Ran test 12 couple times . No evidence of water leaks. Did notice water stains around dryer vent . Customer is also complaining of long dry times . Removed vent and found some standing water in exhaust vent . Believe water is from poor venting issues and not from washer . No parts installed . Job complete Spoke with SW"

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and no leaks present . Did find out in talking from customer they had used dish soap instead of dishwasher detergent. Instructed on proper soap usage . No parts installed . No leaks found . Job complete

Arrived on site for washer not starting. Got drain pump error code . Found lower harness broken . Ordering lower harness . No parts used. Return 8/16. No water leaks detected at time of service. ; ordrng 1 W11643701 (Lower harness)

415-802-9272Justin A side Arrived on site for washer not starting cycle and flashing error code . Ran diagnostics got 7-2 . Unit kick out of diagnostics and started throwing 7-2 code . Ordering sump and motor . Set return for 8/16. No parts installed . ; ordrng 1 W11460946 (Sump and motor)

Arrived on site with new parts for range. Replaced all burner heads and caps. Verified operation. Call complete.

"Arrived,on site for door rusting. Found rusting near latch screw. Removed outer door. Replaced inner door, verified operation. Call complete."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-failed motor. Cleared the code and continued with testing. Once the unit filled with water and the motor was supposed to come on, the unit shut down and began to drain the water out (F7E2). I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11460946"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling, but I also found the fc evaporator fan not operating. I placed the unit in diagnostics and tested the compressor, at which time, the evap fan should have come on and it failed. I gained access to the fan motor and also tested the defrost element and it is operating as designed. I removed and replaced the evap fan motor and tested and it is operating as designed. I tested the defrost thermistor and found dit out of range. Removed and replaced the thermistor and retested unit and it is operating as designed. No water leaks observed during service, job completed. WPW10384183, WP2315539"

"Arrived on site to install previously diagnosed and ordered parts. I spoke with previous tech and he advised to replace the evap fan motor, control, and seal gaps in between liner and chassis of the FC section. Upon my arrival, I found the unit evap fan operating as designed, but the fc section was full of ice/frost due to an air leak. I advised previous tech that I would be replacing the control and sealing gaps as evap fan is operating properly. I gained access to the evaporator and found a good frost pattern. Cleared the ice/frost from the fc section and removed and replaced the main control and tested in diagnostics. Unit is operating as designed. Using the silicone provided for this call, I sealed the gap in between the liner and chassis in the fc section opening and advised the customer of my repairs. No water leaks observed during service, job completed. W11666427, WP542638, WP482338"

"WRS331SDHM08 Arrived for suspected sealed system repair. Prior to sealed system service, inspection revealed the machine did not have an operative evaporator fan. Tracing the line back to the control, I found the harness was incorrectly routed during manufacturing and it had shorted out, damaging the fan circuit within the main control. Further testing of the sealed and defrost systems showed them operating as designed. Office to order control, harness and fan motor. Office to contact the customer to arrange return service. ; ordrng 1 W11742389 (Main Control) and 1 W11609465 (Lower Harness) and 1 WP2315549 (Evap Fan)"

"Arrived on site to inspect wall oven control panel locked. Upon further inspection, I found the panel locked and I attempted to unlock the control, but it failed. When I went to replace the panel, I found it had the incorrect panel. I found the model number was off by the last two engineering digits and had ordered the incorrect part. Corrected the model number and am ordering the control panel and scheduled return service for 08/16/24. Unit left turned off at the breaker for safety. No parts installed.; ordrng 1 W11600370 (Control panel)"

"KRFF577KPS02 Arrived to install sealed system components. I found the unit had refrigerant and I evacuated. I removed and replaced the compressor, service port and dye drier and vacuumed. Achieving 360 microns and allowing loss time, I charged with the MFG calculated charge and tested. I found the left RC door would not fully closed without being pressed on, and then would open after a short time, enough that the gasket could not make contact at the upper mullion corner. The door liner was mismolded and holding the ice bin door out, preventing full door closure. Office to order left RC door and bin door, in case of need. No leaks observe during service. Office to contact the customer to arrange return service. ; ordrng 1 W11681454 (RC, LH, SS, Door) and 1 W11679939 (Ice Bin Door)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake element and w10856603 broil element"

Arrived on site for washer leaking. On arrival found some detergent stains near dispenser but ran washer for an hr and couldnt replicate any leaks. Called techline and documented photos and findings under sr# 7739697351. At time of service no parts are recommended for repair and instructed customer to contact whirlpool for further assistance. Call complete

Arrived on site for freezer intermittently not cooling. On arrival found evap coil evenly frost with compressor and evap fan both running. Found unit go 8n to defrost 10 minutes after arrival and found coil fully dry. Found start up amp draw at compressor was 1.2 but stabilized to 0.8amps after 5 seconds. Replaced control and informed customer to give unit a few days and see if temps increase or stay at 0. Call complete

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that this unit is brand new and has not been used since June. They advised that they were able to run one cycle and then the unit stopped illuminating and telling them time. And they advised that whenever they would try to start the unit, it would be pet them. The customer advised that on her dryer, the knob would light up and on the washer, it would not. I attempted to change cycles on the washer, and could not get any time frames for the washability of the washer. I was able to find that the buttons on the side or working, and ran into into diagnostics. I found an F8 E1 (low water detected during the fill) error code. The customer advised that they had turned the water off due to this ongoing issue. I went ahead and check voltage going to the user interface and found proper voltage. I replaced the user interface assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11325569."

Arrived on site to inspect refrigerator not producing ice. Upon further inspection tested ice maker and ice maker failed to fill with water. I proceeded to access valve to verify that valves are operating properly. I found that both valves are operating as designed. The ice maker is failing to call for a water due to failed internal contacts. I replaced the ice maker and tested it. The ice maker is now operating as designed. No water leaks observed during service. W11548540

"Arrived onsite and found unit with f2 e0 error code. Gained access to unit and verified secured harness and reser power which resulted in resumed normal function. advised that if unit presents with f2 error again the console should be replaced. No parts used. All checks good, advised customer on repair."

"WDT750SAKZ2 Arrived to inspect leaking and code. F8E4,F9E4 stored in memory and I cleared for testing. I found the right side of the tub leaking at the lower joint area and the tub W11409866 will require replacement. Office to schedule with customer. Power to unit unplugged and water shut off. ; ordrng 1 W11409866 (Tub assembly)"

"Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the diverter cover and diverter disc. Ran a test cycle and the dishwasher is operating as designed, observing no unusual sounds. No water leaks observed during service W11679656 W11662107"

"Arrived onsite to replace previously diagnosed parts. I replaced the cabinet as the original was damaged. I also replaced the front panel that was previously diagnosed. Found it to have dents. I also replaced the previously diagnosed front drawer. I re assembled the unit and tested it. The unit is running as designed and no water leaks are present. Call complete. INSTALLED W11325579 FRONT PANEL, W11352995 CABINET , AND W11318818 DRAWER FRONT."

Arrived on site to inspect microwave not powering on. Upon further inspection I found the fuse was bad. I replaced the fuse and performed a test on the microwave and the transformer began to arc and smoke. I removed the fuse and left unit unplugged for safety. I am ordering a transformer W11737664 office to schedule return visit ; ordrng 1 W11737664 (High voltage transformer)

Arrived onsite for broken cooktop. I found the cooktop to have a heat stress break on the left front burner glass. I replaced the cooktop and the unit is operating as designed. Call complete. INSTALLED W10877558 COOKTOP D.

Arrived onsite and found unit operating as designed. Was reported to have stopped producing for 2 days. Unable to identify any failure symptoms at time of service. No parts.

Arrived onsite for unit operating with poor cooling following repair. No evidence of bad joints or leaking. Found unit operating with low charge -10 low side and 80 psi hi side. Pulled vacuum and charged to spec. Unit is now running at 25psi low side and 140psi hi side. Advised customer on findings. No further repairs at this time.

"Arrived onsite for previous diagnosis parts. Installed the Ice maker into the unit and used the self test to test, it completed the test and filled the tray with water with no issues. The ice maker is operating as design. W11284458"

"Arrived onsite for washer that powered down during a wash cycle. On inspection I ran unit in diagnostic cycle and it showed error F5E2 lock error. During the diagnostic cycle I pulled on the door and the unit powered down in the middle of diagnostic mode. Went to install new latch and found that the latch installed on this unit looks like it is foe the Canada version. James got me the part # for this unit. No parts installed during service, office to reschedule when part comes in. ; ordrng 1 W11458150 (Latch)"

"Arrived on site for previous diagnosis parts. Installed the new control board on the unit, calibrated the unit and then ran diagnostic mode. The washer passed the diagnostic mode with no issues, then ran the normal settings to see if it would agitate after filling with water and it did. The washer is operating as design. W11608056"

"Arrived onsite for previous diagnosis parts. Installed the tub and shield and moved over all the components from the old tub over. Ran diagnostic to make sure there were no leaks on the new tub, it passed with no issues. No water leaks detected during service. W11409866 W11655286"

Arrived on site to diagnose dishwasher not cleaning dishes. Customer says water just sits in the bottom of the tub. Tested and confirmed wash motor is making loud noise and not pumping anything. Replaced sump and motor assembly and tested. Verified proper function with no leaks. Parts used - Wpw10605059.

Arrived on site to test unit for RF burner knob hard to turn. Found unit is working as designed. Knob will have more resistance in comparison to the others due to being a dual infinite switch. Unit is working as designed. No parts replaced at this time. Job complete.

"Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. The customer advised that since the initial call in, the freezer side has not been cooling as well as it has been in the past as well. Upon visual inspection, I found evidence of a defrost issue in the freezer section. I gained access to the evaporator and found the evaporator thermistor reading, 11.4 k ohms ( 23?F). I checked resistance on the heater and found it reading open. I ran it through diagnostics and found an F4 E1 (FC defrost heater) error code. Upon a visual check, I found that the defrost heater wraps itself all the way around the evaporator. I spoke to CS and was advised that this repair can be quite difficult without damaging the evaporator and to order sealed system parts with it to ensure that this repair is done in one trip. ordering the defrost heater and all sealed system components and rescheduled the customer to 8/19. Please schedule service for three hours to make sure that all repairs can be made.; ordrng 1 W11626107 (Heater) and 1 W11506620 (Suction line to evap coupler) and 1 W11629714 (Evaporator) and 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"

"Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised of the unit will go into a drain and then will not cancel and start new cycles. She advised that even when she tries to cancel it, shell have to unplug it for over a day in order for the machine to work again. She advised that most the time, the unit does not finish out the cycle and will go back into that drain again. I ran the unit through diagnostics and found an F8 E1 (low water detected during the fill), F2 E1 (stuck key), and F1 E1 (main control fault) error codes. Around the unit to an auto test and found the unit working an operating as design. I checked all my loads and found all my loads within range. I went to replace the control in from the control that was sent with me. Ive been previously used. I installed it anyway and found the unit immediately go into a drain whenever I plug it in. I ran into diagnostics and found an F1 E1 error code indicating a failed control. I am re-ordering the control and rescheduled the customer to 8/16. W11603810.; ordrng 1 W11603810 (Control)"

Arrived onsite for damage to walls on a refrigerator. Upon arrival I found out the customer stated the bins are hard to pull off on the door itself. I inspected the bins and found leftover adhesive from the tape that comes on it with shipping. I cleaned off the adhesive and the door bins are no longer hard to take out. No water leaks present at time of service. Call complete. NO PARTS INSTALLED.

Arrived onsite for washer with F3E1 error present. I gained access to the control and it was sending good voltage to the water level sensor. The water level sensor had to be replaced. I replaced the water level sensor and the unit is now going through cycles. Unit is now operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W11316246 SWITCH-WL.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the right RC door gasket. Call complete. INSTALLED W11456682 GASKET.

"Arrived on site for washer not completing cycles and full of water. On arrival found no breakin harness, drain pump at 20.6 ohms and tub full of water. Found no pressure switch failure in control. Found rotor screw back led out and rotor not grabbing slider. Slider was severely damaged and I replaced it. Also found debri clogged in drain pump and removed it. Found no leaks and unit now works as designed during testing. Call complete"

Arrived on site for range not turning control or oven on. On arrival confirmed failure and found voltage correct at terminal but control was burnt and broken. Replaced control w11564644 and tested unit. Found oven working as designed. Call complete

"Arrived on site for refrigerator over cooling/freezing items in upper rc. On arrival found ice around defuser and rc control removed ice and replaced wpw10384183 thermistor, w11380595 defuser, and w11546690 control. Raised temps to warmer setting and found unit working as designed. Call complete"

"Arrived on site for range tripping breaker. On arrival found 237vac(L1-L2), 119.1vac(L1-n), 119.3(L2-n), ovac(n-g). Found amp draw steady between 10-14 amps when bake was set. Replaced w11182108 bake element, w10856603 broil element, and w11594224 control. Heated unit to 500 for 30 minutes and instructed customer to allow unit to run for an additional hr to remove moister. Unit works as designed. Call complete"

"Arrived on site, no answer at the door. Called customer, LMNA. Contacted office thread, office called customer LMNA and sent a text. No reply after 10 minutes, tagged door. Customer to contact office and reschedule.; O-emld tckt"

"Arrived on site to test unit for not filling with water and stuck on sensing. Upon arrival customer stated he got this unit installed and it hasnt worked right at all. He ran a clean washer cycle, after that a normal cycle and it started to sense then switched to done. Inspected drain hose found it 2 feet inside the drain pipe and 16 was covered in grey water. Shortened the hose so only 6 is inside the drain pipe. Also inspected under the unit and found that the basket dropped all the way to the ground causing the pulley to rub through the pulley shield damaging the cam, belt, and pulley shield. Will need to order new pulley shield, cam, belt, shift actuator. Ordering parts, no parts installed, rescheduled for 08/20.; ordrng 1 W10721967 (Cam) and 1 WPW10550173 (Pulley shield) and 1 W11239857 (Belt) and 1 W11481722 (Shift actuator)"

"Arrived on site to replace previously diagnosed part. Installed fill tube extension (WP2174755) and tested unit, water is now being directed to the ice maker funnel and is filling as designed, no leaks detected, job complete."

"Arrived on site to test unit for no power. Upon arrival unit was unplugged, when plugging it in drain pump kicked on and would not stop. Inspected pressure hose, no punctures or restrictions. Replaced control (W11608056), ran diagnostic cycle, shift actuator is having trouble shifting. Inspected under unit and found that the cam has been grinding due to shift actuator not shifting properly. Replaced splutch (W10721967) and shift actuator (W10913953). Tested unit, all components are now properly engaging. Informed customer at maximum capacity of this unit is 40% of the basket. Also advised to run clean washer cycles every 30 loads. Ran a normal wash cycle with a load of laundry, unit filled, agitated, rinsed, and spun. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling. Upon arrival found 3 of ice buildup on the evaporator cover, unit has a defrost issue. Defrosted evaporator and found a wire on the heater that has come out of its molex. Replaced heater (W11650661), evap fan motor (WP2315549), thermistor (W10316760), and control (W11546690) as precautionary. Unit is now building ideal frost and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival customer demonstrated when pressing on the ice paddle no ice dispenses. Removed ice container and activated motor, motor is seized and does not spin. Replaced motor (W11671282) and coupling (WPW10169511) from job ticket 421544. Tested unit, unit now dispenses crushed and cubed ice as designed, no leaks detected, job complete."

"Arrived on site for a washing machine that is flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. I did confirm the customers complaint as the error code was flashing on the main screen. Per the tech sheet, I went ahead and replaced the user interface. I tested the unit and found the unit working and operating as designed. Call complete. W11478526."

"Arrived on site to follow up on refrigerator that was completely dead. Tested unit and found no power going to fridge. Located breaker in laundry room and found it tripped. I reset the breaker and ran unit through diagnostic tests of all functions. Could not get unit to trip breaker on any diagnostic test. Exited diagnostics and let unit run for a bit and breaker still did not trip. Advised customer on GFCI nuisance related trips, since unit isn't even coming close to pulling enough amps to trip breaker. Customer was not home at time of service and let me in remotely. No parts needed since I could not duplicate a failure. Call completed."

"Arrived on site to diagnose range with unflush bottom drawer. Examined unit and found bottom shelf looked warped due to only one side being in the slide rail. I removed the shelf and reattached the guide for the right side and properly installed. Customer asked how they can stop the drawer from being used, which I let them know would be at their discretion since there is no locking mechanism. Unit is working as designed. Repair completed."

"Arrived on site to replace damaged fill tube. Found the included line kit was a bare line, no fittings or filll tube elbow. I cut out the damaged section and used 2x truck stock 1/4 inch to 1/4 couplers to secure the replacement section of hose from the hose kit. Tested a fill and verified no water leaks present. Parts used - W10823511, 2x WP2198677. Call completed ; ordrng 2 WP2198677 (1/4 - 1/4 Coupler (DZ Replenishment))s"

"Arrived on site to install new RC door gasket and seal liner. Removed and replaced RC door gasket and sealed liner. Heated gasket and tried to form. I was able to secure the gasket to the liner and verified a good seal. Parts used - W11030684, W10841140. Repair completed."

"WFG320M0BS3 Arrived on site for unit not heating. Upon arrival, found igniter pulling only 2.6 amps. Proceeded to replace W11176454 igniter. Tested unit and now oven is heating as designed. Inspected further and found front door and seal faulty (pictures attached). Ordering WPW10535778 gasket, W11178521 name plate, W11176456 front door glass, W10894054 handle, W11389703 cross bracket, W11232008 trim right and W11209792 trim left. Office to reschedule ; ordrng 1 WPW10535778 (Gasket) and 1 W11178521 (Name plate) and 1 W11176456 (Front door glass) and 1 W10894054 (Handle) and 1 W11389703 (Cross bracket) and 1 W11232008 (Trim right) and 1 W11209792 (Trim left)"

"Arrived on site to diagnose washer not starting cycles. I tested the unit and found when it's sensing it's making noise, sounds like no belt resistance. Removed the bottom cover and found her belt was not on the motor or splutch, and there was an extra random bolt sitting in the cage. Removed the bolt and reseated the belt. Verified proper operation after. No parts needed."

"KRFC704FBS00 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W10910401 ice container, WPW10317076 control and W11099340 UI. Also proceeded to change to Basic Mode for the defrost cycle. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"WFW5605MC1 Arrived on site for unit flashing Lo Flo. Upon arrival, entered diagnostics and found F8E1 long fill code. Cleared code. When cold water valve activated, heard a restricted noise. Proceeded to disconnect water line and found sediments clogging the valve (picture attached). Flushed both lines and re tested. Now unit is functioning as designed. No water leaks present at this time. No parts replaced"

Arrived on site to test unit for damaged door and vent. Replaced vent(W11648980) and outer glass(W11653626) and nameplate(W11178521). Unit now working as designed. Job complete.

Arrived on site to test unit for not heating. Found error f9(miswired). Found L2 was burnt on terminal block. Replaced block(WPW10245259) and corrected wiring. Unit now working as designed. Job complete.

"Arrived on site to test unit for not rinsing in delicates, normal and color cycles. Spoke with Techline and found unit is working as designed. Advised to put unit into extra rinse per Techline. No parts replacement recommended at this time. SR#7739698932"

Arrived on site and replaced with RF igniter(W11702865). Unit now working as designed. Job complete.

Arrived on site to replace previously diagnosed oven sensor. Had to remove microwave to pull out oven. Found broil element connection was not connected and barely making contact preventing oven from heating properly. Fixed connection and replaced oven sensor(W11598120). Tested to 350? with no issues. Unit now working as designed. Job complete.

"Arrived on site for icemachine not making ice. Newly installed, has never made ice. Unit was off. Ran diagsnotics and verified water and pumps working. Full frost pattern on evaporator. When started again the water flow was low. Removed from counter and it got normal. Water line was pinched. Unit working as designed. Call complete. No parts."

"Arrived on site for door not being level. Found door was bowed on left side. Removed door, replaced front door glass. Installed nameplate. Reassembled and verified operation. Call complete."

"Arrived on site for washer not draining, does not finish a cycle. Found F9e1. Found water in tub. Also found disposal plug in place. Knocked out plug. Cleared code. Completed diagnostic with no issues, call complete."

"Arrived on site for refrigerator making a noise. Entered diagnostic and found noise occurs when compressor runs from the rear. Removed back panel. Found compressor vibrating against its securing tab. Removed and properly secured. No longer making noise, call complete. No parts."

On arrival verified complaint of intermittent burners. Oven works 100% all of the time. Verified voltage is good and has no drop under load. Elements all test good. Replaced infinite switches for all 4 burners. Installed 2x wp3149400 and 2x wp3148952. Job complete

"Arrived on site for ice build up in freezer section. Found large gaps between liner and cabinet added adhesive to large gaps,remolded gas,et checked door seal good. Used WP482338; used 1 WP482338 (Adhesive) from stock"

"Arrive on site to inspect dishwasher with a F9E1 error code. Customer advised that issue started after a power outage. Upon further inspection found that the unit was draining fine but error code kept displaying. I found that upon starting a cycle, the drain would time out and display error. I am ordering the control W11696402, valve check drain vent W11690638, check valve W11693619 and CNOTE-2HR office to reschedule return service. No water leaks observed during service.; ordrng 1 W11696402 (Control) and 1 CNOTE (2 hour job) and 1 W11690638 (Valve check (drain vent)) and 1 W11693619 (Check valve)"

Arrived on site to install previously ordered and diagnosed part. I replaced the control however unit is still not starting a cycle. I proceeded to replace the wiring harness and retested the unit. The unit is still not starting the cycle. Office to reschedule W11310055; O-emld tckt

Arrived on site to inspect dryer tumbling stopping after an hour and timer continuing. The customer provided a video of the issue happening and I attempted to replicate the issue to see in person however could not replicate. I contacted whirlpool tech line and was advised to replaced the motor due to likely overheating. I am ordering the motor assembly W11209428 and blower W11573366. Office to schedule return service.; ordrng 1 W11209428 (Motor assembly) and 1 W11573366 (Blower)