Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Arrived onsite and found unit not able to drain. Found hose is clear enough to suck water through but pump does not push water, ordering drain pump to repair. ; ordrng 1 W11235873 (Drain motor)"
Near Austin, TX 78757
Justin
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for an ice machine not maki g ice. I put unit into diagnostics mode and all thermistors, drain pump, compressor, and fan tested good. The recirculating pump did not turn on during diagnostics. I ohmd it it and recirculating was open. Need to replace pump. Ordering part and office will reschedule.; ordrng 1 W11325175 (Recirculating Pump)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Gained access to ice box and removed. Installed new ice maker and fascia. Removed failed UI and installed new. Performed diagnostics mode and ran ice maker fill cycle while monitoring water connection. Ran harvest cycle. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator leaking. Upon inspection I found the ice maker fill tube was slightly out of alignment causing water to spill over and form ice under the IM and on the floor of the FC. I re positioned the fill tube and tested the unit in fill. The unit is working as designed at this time. No more leaks detected while onsite. Job complete.
Near Georgetown, TX 78626
James
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site and tested operation. Found drawers hard to pull out. Switched shelves and found lower bin operating much smoother but upper bin is still hard to slide out and the shelf wants to come with the drawer. Will need to order shelf and bin to repair. Office to schedule return services due to part availability ; ordrng 1 W11162443 (cover) and 1 W11368751 (SHELF)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/26/2021
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to test unit for display board not showing proper temp. Upon inspection found display board connection on evap cover not connected properly. Secured connection. Tested unit, unit is working good. "
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not freezing or making ice. Measured temperature in freezer at 44°. Measured temperature in RC at 44°. Gained access to FC evaporator and found ice ball at top right with no frost pattern. Ran test 4 and monitored freezer evaporator. Found restriction or leak in sealed system. Called Whirlpool tech support and spoke with Butch. He stated failure is within the sealed system (SR# 7729837019). Will need to replace compressor with UI dryer and inspected for possible leak. Office to schedule appointment when ETA is available on parts. Please allow up to 2 hours for repair on return. ; ordrng 1 W10625067 (LEFT BRACKET) and 1 W10625068 (RIGHT BRACKET) and 1 W10832994 (COMPRESSOR ) and 1 W10843055 (CONTROL) and 1 W11116006 (RC EVAPORATOR ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10608485 (FC EVAPORATOR )
Near Austin, TX 78738
Leonardo
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace motor and spray arms and owi and gasket. Replaced all parts test unit no leaks present at this time unit working as designed.
Near Smithville, TX 78957
Andy
Job Details: 01/26/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived on site for washer making noise. Checked error codes and found none. Put unit in test cycle and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Ran diagnostics and found no faults but wash motor is locked up. Inspected for obstructions and found not visible. Unit will keen new sump assembly to repair. Part is currently out of stock. Office to schedule return services due to part availability ; ordrng 1 WPW10671941 (pump&motor)
Near Round Rock, TX 78665
Kayman
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator not cooling in either section upon inspection I found the RC at room temp and the FC at 53 degrees. I accessed he compressor and found it drawing 2.0 amps. The compressor and lines were all very hot. I noticed the RC fan not operating but the FC fans sounded good and strong. As I I accessed the FC evaporator I broke the left side slide because the securing tab got stuck. I found no frost pattern on the evaporator(see Picture) the unit will need a sealed system repair and possibly RC evap motor. The left side slide will also need to be replaced ordering the FC evap (W11099748) just Incase. The compressor (W11393142) 3 way valve (W11099684) drier (WPW10143759) inverter (W11336586) coupler (TJ90SF8404) RC evaporator (W11099748) bracket left (W11241580) left pan stop (W10795820) right pan stop (W10795822) RC fan motor cover (W11327989) (LOCK RING) condenser just Incase as per SW (W11442050) office to R/S due to part ava
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for wall oven over heating food. Upon arrival inspected the door, seal, hinges and found all were functioning as designed. I entered diagnostics but found no error codes. I then disassembled unit and ohmed out he oven temp sensor. It ohmed out at .8. I then checked continuity and ohm’s on both elements. Both passed fine. After running a component check on the exhaust fan I found it was running but not as fast as it was supposed to be. I replaced the main ACU, exhaust blower as well as he oven sensor. After reassemblingunit I was able to verify unit is functioning as designed.
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL JDS9860AAP Arrived on site to test unit for error code F9. Put unit into diagnostics and erased error code. All functions returned to normal. Engaged door lock about 10 times and was not able to replicate issue. Unit is heating as designed.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DRYER WHIRLPOOL WED9400SW0 Arrived onsite for dryer F70 error code. Upon arrival found unit control was receiving proper voltage inspected wiring harness found harness was good. Replaced unit control and tested. Unit is now operating as designed.
Near Georgetown, TX 78633
James
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site and found outer glass adhesive coming out from behind stainless. Disassembled door to replace outer glass and found inner glass panel falling out and glass pack missing one pane of glass. Upon further inspection I found the glass put into inner door was taken out of the glass pack. This has caused excessive heat to transfer through to outer door melting the adhesive. Unit will need outer glass, glass pack and inner glass panel to repair. Office to schedule return services due to part availability ; ordrng 1 W11455086 (GLASS PACK) and 1 W11455100 (GLASS)"
Near Round Rock, TX 78665
David S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to install previous diagnosed part. I gained access to the damper and replaced it with new. He customer showed me the drawers and how they open on there own. I checked the level of the unit and found it tilted forward. I corrected the leveling of the unit and the drawers now remain closed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for not spinning quietly. Called Techline before entering and was told to order main harness, motor and control. Sr # 7729789416 office to reschedule ; ordrng 1 W10677717 (MOTOR ) and 1 W10815026 (ACTUATOR ) and 1 W11255099 (HARNESS ) and 1 W11320233 (CONTROL )"
Near Andice, TX 78628
Jonathan S
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site microwave venthood making noises. Inspected unit and work area. Removed duct work and fan stopped making noises. Kept fan running while tapping vent box bad up noise started to occur. Found vent box at fault. Noise did not occur as bad when first arrived. Customer will to replace vent box to correct issue. Unit tested good.
Near Meadowlakes, TX 78654
Lou
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect ice maker noises. Upon further inspection, customer advised that the ice maker, when filling, is very loud. I tested the ice maker and when filling with water, the noise was loud, but normal. I advised that there is nothing to repair as the ice maker is operating as designed and the valve noise is normal. Contacted techline and spoke to Brian and advised of the complaint and my findings. Provided file #7729832350. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not cleaning correctly.
Near New Berlin, TX 78155
Noah D
Job Details: 01/26/2021
OVEN JENN-AIR JJW2430DS01 "Arrived on site to inspect oven for not heating correctly and starting by itself, upon inspection found the console had kept he light on constantly, causing heat, ordering new console. Office to reschedule ; ordrng 1 W11236887 (CONSOLE )"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not shutting off after use. Found upper oven control has relays sticking closed. Control will need to be replaced to complete repairs. H
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not working properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle and found it working as designed. No water leaks detected . Job complete
Near Lakeway, TX 78734
Robert
Job Details: 01/26/2021
WASHER MAYTAG MHW5400DW0 Arrived on job to replace previously diagnosed part. In the process of changing valve dispenser connector broke.; ordrng 1 W10575334 (disp.drawer assy)
Near Round Rock, TX 78665
David S
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave turn table spinning when the door is open. I I inspected the unit and work area. The customer stated the unit is now working properly. I inspected the unit and wiring. I found the main harness shorted out at the turn table and vent hood socket causing the turn table to spin when the wires come into contact with each other. I am ordering a new main harness and vent hood socket. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11350914 (Main harness) and 1 WPW10210878 (Vent hood socket)
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
RANGE FRIGIDAIRE FEF365BGWC "Arrived on site for customer complaint of front left burner not working properly, I tested unit, unit tested good at time of service, showed customer."
Near Leander, TX 78645
Lou
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived on site to replace warranty microwave. Removed and replaced the microwave and took photo of MS and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for refrigerant leak. Replaced evaporator,compressor and heat exchanger,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspection washer for screeching noise while spinning, upon inspection found the cam grinding the cover, removed cover and put new screws on hub cap, checked for screeching sounds and could not find any. Complete"
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previously diagnosed parts. Upon arrival found unit control misreading dispenser. Replaced control and tested unit. Unit is now operating as designed. Job Completed.
Near Austin, TX 78705
Jacob
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling. Unit was in a electrical closet and was hooked up for more than 24hrs. Unit had unthawed over time as water was left in the drip pan. Ordered part. Office to reschedule ; ordrng 1 WPW10662129 (Capacitor) and 1 W11092533 (Start device)
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
OVEN JENN-AIR JJW2430DP01 Arrived on site for wall oven giving an F2E1 error code. Upon further inspection I found the error code continuing to flash and the unit was unusable. The error code states unit can no longer be used. I tried cycling the power at reader but still was gaining error afterwards. I found a bad UI on the unit. Ordering UI and control to be installed under PL concession. Office to reschedule. ; ordrng 1 W11236887 (UI) and 1 W11179310 (Control)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found installation correct. Performed diagnostics mode and found error F10-E1, dispenser circuit. Measured incoming water temperature at 120°. Measured amp draw to heating element at 7.25 amps. Gained access to to control and dispenser. Checked wire harness and found closed circuit. Removed failed control and dispenser, installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for refrigerator with frost build up in the FC I found the at RC=37 and the FC at 5 degrees upon arrival. I found a service pointer for a clogged drain tube and updated drain I accessed the drain tube and found it clogged. I unclogged the tube and advised the customer that the FC would need to be steamed out. I ran the defrost heater test and the heater engaged as designed.I steamed out the unit and re assembled the unit is working as designed at this time and no leaks were detected during time of service.Job complete.
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. Dishwasher working properly and no leaks detected.
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for refrigerator no power. Upon inspection I found that when opening the doors the fans and compressor would kick on but there were no lights in the unit and both controls had no LEDs illuminated. I called techline and we traced voltage to the main connector by the compressor. I found the connector not seated all the way into the chassis and was not clipped in. I secured the connector and the unit restored full power. We waited. the unit stayed on and began to cool. I advised the customer to monitor the unit and let us know if it doesnt restore to proper temps. In the event of a call back please send a main control. Tech lines SR7729837610. Job complete.
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
RANGE FRIGIDAIRE FFEF3015LSM "Arrived to inspect range not heating.Confirmed the complaint and found the breaker was tripped, not allowing the needed power for unit to function properly.Corrected the issue and unit tested as designed.Showed customers son, who confirmed the unit was now working properly.Job completed"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 Arrived on site for WM loud grinding noise. Found cam agit is faulty. Ordered new cam agit to return to complete repair. ; ordrng 1 285811 (Cam)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to replace inlet valve and recirculating pump from previous diagnosis. Replaced inlet valve and found light trickle filling water reservoir. Pulled unit out and found line was kinked. Unkinked line and unit was filling as designed. Recirculating pump was operating as designed. Pump wasn’t working before due to not filling with water. Ran diagnostics and all functions operating as designed. No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
DISHWASHER GE GDT635HSJ2SS Arrived on site and tested operation. Found unit will not run the heater in diagnostics and runs the circulation pump instead. Verified control is sending power to incorrect circuit during testing. Ordering new ui for return visit. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Austin, TX 78702
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerant leak at fresh food evaporator that caused damage to housing and drip pan. Replaced housing and drip,installed a new evaporator,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sealed system covered by manufacture warranty autho for parts KTD05TDFPL1"
Near Austin, TX 78703
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite for unit leaking. Looked at unit. Customer show me that a piece for the bellow had ripped off. Tested unit in a quick wash cycle. Saw leak coming from the bellow where it had ripped. Ordered part. Office to reschedule. ; ordrng 1 W11106747 (Bellow)
Near Lakeway, TX 78734
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of not finishing cycle or starting cycle over. Ran diagnostics and found code for over suds. Spoke to clean service and determined the amount of soap too much.
Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for failed door. Upon inspection found failed door hinges. Will need to replace both hinges and receivers. During inspection right hinge failed completely and door would not close. Removed door and placed aside with customer. Office will contact customer for time frame. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Meadowlakes, TX 78654
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood filter latch. Upon further inspection, I found the latch broken. Removed and replaced the latch and tested. Unit is operating as designed. Job completed."
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not getting water. Tested and inspected unit and found unit getting water but not spraying due to failed sump assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11085683 (Sump assembly) and 1 Seenote (Office to schedule)
Near Austin, TX 78704
Wesley
Job Details: 01/26/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite and found unit had bowed front panel that combined with improper installation caused unit to catch on drawer. Replaced panel. All checks good.
Near Lago Vista, TX 78645
Lou
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit began to cool again and make ice. They advised that there was ice build up in the freezer section. I found a large amount of ice/frost built up on the top of the FC section and on the evap cover. I disassembled the FC section and I found the FC door gapped approximately one inch at the top of the door. Once I removed the evap cover, I found a block of ice at the top right area at the capillary tube and suction line. Using my steamer, I removed all of the ice/frost and tested the defrost thermistor, defrost element, and tested the 3way valve in tests #4. Unit is operating as designed.
Near Austin, TX 78733
Kevin
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Ive done site and inspected dishwasher and found saved error codes 9/1, 6/4, 6/3, 9/2. Inspected diverter and Found it is leaking water. Also found cancel button on control panel will not operate. Replaced control board, control panel, and wash motor and ran a diagnostic cycle after replacing and leaking has stopped, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for sparking, upon inspection found the cover burnt, replaced cover and tested unit, no sparks found. Complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived onsite to install previously diagnosed parts. I installed the adapter kit and harvested any remaining ice in the unit. The ice maker is sealed and should start making ice soon. Job complete
Near Leander, TX 78641
David S
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display not working properly. I inspected the unit and work area. I found a miscommunication fault code for the UI. I replaced the console and walked the customer through getting the unit connected to WiFi. Job complete.
Near Austin, TX 78731
Scott
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site not making ice . Ran diagnostics both auto and manual test unit would hit drain and shut off . Also may need receiculation pump. Will not stop filling and water level is flashing empty when tray is full. AUTHO needed . No water leaks detected at time of service Call to set return ; ordrng 1 AUTHO and 1 W10825875 (PUMP)
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR KENMORE 253.4472311 "Arrived on site to install previous diagnosed part that customer had on hand with the assistance of JC. Pulled unit and removed door cam and installed new. Leveled unit and installed. Tested door operation. All tested good, no water leaks detected.
Near Lago Vista, TX 78645
Lou
Job Details: 01/26/2021
COOKTOP JENN-AIR CVE4270S "Arrived on site to inspect cooktop not heating properly. Upon further inspection, I found the knobs melted and not seating correctly on the switch stem. Tested all four burners and none would come on all the way. I tested voltage to the receptacles and found them not showing 240V. I found the terminals on the modules damaged from shorting out in the receptacles. I found that all four burner elements need to be replaced as do the receptacles for the burners. I am ordering both modules, and another receptacle and will return with the knobs and receptacle. Also ordering CNOTE-AUTHORIZATION for the modules, knobs, and both receptacles. Office to schedule return service. Unit left turned off at the breaker for safety, but customer advised that they were turning it on as its not an option to leave it off. Was advised that it is a safety issue with the power turned on. ; ordrng 1 WPY702434 (Receptacle) and 2 JEA7000ADSA (Module)s"
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS92EC0AS02 Arrived onsite for wall oven not receiving power. Upon arrival found unit fuse was open and unit blower was damaged. replaced both and tested. Unit is now operating as designed.
Near Kyle, TX 78640
Robert
Job Details: 01/26/2021
DISHWASHER FRIGIDAIRE FBD2400KB11B Arrived on job for complaints of leaks. Found dishwasher leaning too far forward. Adjusted level of dishwasher and test.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival switched unit drain and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78731
Scott
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site , replaced control panel on range job complete"
Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL MEDB835DW4 "Arrived onsite for for dryer making noise. Upon inspection found noise was coming from blower wheel and motor. Both blower wheel and motor needed replacement but blower was not covered. Replaced parts, tested unit and unit is functioning properly with no noise. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 01/26/2021
RANGE FRIGIDAIRE FES367ABG Arrived on site for range needing previously diagnosed bake element. After installing needed part I was able to reassemble and test at the bake element is now functioning as designed and heats to 350 after the preheated time is set. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/26/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit making noise and skipping portions of the wash. Tested unit. Unit was working as designed. After further inspection p. Found that oil had leaked out for eh gear case. Ordered parts. Office to reschedule ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)
Near Austin, TX 78757
Justin
Job Details: 01/26/2021
OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven making loud noise. I put unit into diagnostics mode and activated all fans separately to try and replicate the noise but could not. The upper oven cooling fan did sound a little to loud. The customers stated that it usually occurs when the unit reaches temp and is actually cooking food, but still rarely occurs during preheat. They stated it will happen in any cooking mode. I ran the upper and lower oven until a while after preheat and you could hear both the lower and upper blower come on and the rattle will begin. Will need to replace both upper and lower blowers. Ordering convect fans just in case. Office to reschedule. ; ordrng 1 W11245567 (Blower) and 2 W10860984 (Convect Fans)s"
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for dispenser not closing. Test unit and found spring had come off door. Secured spring test unit and unit test good job complete.
Near Austin, TX 78759
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site for water leaking. Ran icemaker test ice dumped no water entering icemaker,valve energized diagnosed a frozen fill tube due to a defective heater on fill tube.
Near Round Rock, TX 78665
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator still not getting to correct temp in the RC. While on test 3 of diagnostics on step 4. I tested voltage at the main control and found 3 VDC at P14-6 to P14-7 when 14VDC is needed to properly power the RC fan assembly. The main control will need to be replaced to complete the repair. I advised the customer to unplug the unit 24 hours before our arrival for a quicker repair process. Ordering 1 control (WPW10675033) ; ordrng 1 WPW10675033 (Main control)
Near Austin, TX 78738
Robert
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on job for complaints of too much ice. Found the bail arm not correctly installed so ice make unable to detect ice level. Connected arm to correct position and test.
Near Leander, TX 78641
Lou
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4850HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
WASHER MAYTAG MVWB835DW5 "Arrived onsite for washer not powering on. Verified voltage at wall ant to unit. Was receiving 120vac at control. Did manage to put unit in diagnostics and recorded F6E2 ACU /UI communication error. Once diagnostics mode was exited, the unit would not respond or power back on. Need to order main control and IU. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"
Near Kyle, TX 78640
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and replaced all parts diagnosed on previous visit, after repair homeowner pointed out freezer door gasket is loose on the inside center. Attempted to insert it back but insulation foam is defective. A new freezer door will be needed to correct issue; ordrng 1 LW11026425 (Frzr door)"
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
TRASH COMPACTOR WHIRLPOOL GX900QPPS2 Arrived on site and tested operation. Found motor running but ram is stuck halfway down keeping bin from opening. Found main drive pulley has broken. Installed new pulley and tested operation. Unit tests good. Job complete
Near Austin, TX 78702
Jacob
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE204ESS Arrived onsite for unit not washing dishes. Looked at unit. Put unit in diagnostics. For pump and motor error. Replaced pump and motor. Tested unit. Found that unit gave heater error code. But heater did produce heat. Opened up door for control. Replaced control. Tested unit. Unit tested good. No leaks at this time.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
MICROWAVE KITCHENAID KMBP100ESS Arrived on site to diagnose a microwave that will not always start. Tested all parts and components and found no failures with unit at this time. Advised homeowner on drop door operation. No further repairs are needed and all is working properly.
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite and found shorted oven probe. Replaced probe. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer lid issues.Confirmed the complaint and found the unit will require a strike assembly W11457841 to complete the repair.Called office and spoke with SR who advised the part has NO ETA.Advised customer of situation.Ordering W11457841Needs more work.Office to reschedule the customer for return visit due to parts availability.; ordrng 1 W11457841 (STRIKE ASSEMBLY )
Near Mustang Ridge, TX 78610
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit making a banging noise. Customer said the unit would make noise with certain loads like a king size comforter. Tested unit in drain and spin. Did not get any noise issues. Let customer know that in certain loads the unit may bang around a bit. Also let them know to fill the tub up only half way and to pick the correct settings for the correct things that are getting washed. No leaks at this time. Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site customer is experiencing a high pitched noise at the beginning of the cycle, inspected washer and found no saved error codes. Ran a diagnostic cycle and belt squeals at the beginning of the spin cycle. Inspected belt and gearcase assembly and didnt see any leaking oil or issue with gearcase. Will need to order all possible parts to correct issue.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11093899 (Agitator)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL MFC2062DEM00 "Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor running. I found the condenser very dirty. I accesssed and tested the compressors amp draw and found .38 amps draw. The FC fan and condenser fan was running. I accessed the Evaporator and found no frost pattern. After following the checklist I determined the unit will need a sealed system repair. order Compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (W11256565) coupler (W11506635) condenser (WPW10346415) and SS tech for repair. Job complete."
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and added in line pressure regulator diagnosed on previous visit, after replacement water is now dispensing properly and has the correct pressure, job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for i/m not working. Found ice bin on top of fridge. Ice maker was turned off. Removed ice maker and found ice in the mold. Ran diagnostics and everything is working as designed. Turned on ice maker and heard 6 cubes fall. Then water filled ice mold again. Customer reported plastic pieces in the cubes. Inspected the six cubes that just dropped. No evidence of plastic and no broken plastic on ice maker or housing of ice bin. Seems to be operating as designed but will install new ice maker based on report of plastic in ice. Asking customer to take photo of any plastic found in ice to share with our office. Upon installing make sure customer knows to dump first few trays new ice maker produces. ; O-emld tckt
Near The Hills, TX 78738
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to test unit for broken cooktop glass. Test unit and found unit broken on right side.Office to reschedule. ; ordrng 1 W11051469 (Cooktop black)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace main wire harness and control board per techline. Replaced parts, tested unit, unit is now operating as designed. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/26/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not sparking, upon arrival found unit spark module not reading correctly. Removed and replaced spark module. Tested unit. Unit is now operating as designed. Job Completed."
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site to install previously diagnosed parts. Installed new inlet valve and unit began working as designed. No leaks observed at time of service. Call complete.
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DRYER WHIRLPOOL WED9450WW1 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the dryer and found it making a squealing noise and not heating. I gained access to the interior cabinet. I tested the thermal fuse, and all thermostats, I found all in good working order. I tested the heating element and found no continuity in the heating element. I inspected the guide wheels and pulley, I found them full of oil from hair and lint. I cleaned the oil off. I am ordering the heating element. The office will reschedule when we receive the part. I retested the unit and found the squealing noise gone. ; O-emld tckt"
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GS6SHAXLQ03 Arrived on site to install previously diagnosed part. Installed new diffuser and unit I now working as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB4 "Arrived on site for Range still shuts off even though the panel with knobs isn't hot. It will shut off after a couple minutes, shut back off, then turn on again, making it difficult to cook anything.Removed front right and back right elements and installed new front right and back right elements. Tested all four elements and they are heating as designed by reaching set temp, cooling down, then heating back up to keep a constant temperature the user has set. Job completed"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator top ice maker not keeping ice frozen. Measured temperature in ice maker housing at 18.5° and FC at 0°. Performed diagnostics mode and tested both RC and FC thermistor, both passed. Checked ice maker error codes and found E2, lost home position. Tested ice box fan and found fan not running. Gained access to ice fan and tested resistance, found failed ice fan. Removed failed fan and ice maker, installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8630HC0 Arrived on job for complaints of not dispensing soap and water in soap. Called tech line 7729839436. Ran test and soap dispensing correctly on both test. Did not see water leak into soap container.
Near Leander, TX 78645
Lou
Job Details: 01/26/2021
WASHER WHIRLPOOL CET9000GQ2 "Arrived on site to inspect washer/dryer center with no power. Upon further inspection, I found the unit display not responding. I removed the back panel and found the power cord rubbing on the rotor bolt and had rubbed a hole in the cord causing it to short out (photos). I removed the front panel and opened the door to allow the customer to get their clothing out. Reassembled the unit. I am ordering the power cord and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 WPW10205499 (Power cord)"
Near Austin, TX 78703
Wesley
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8000AW0 F8e1 f6e5 f0e1 arrived onsite and found only able to complete cold water and delicate cycles. C04 cycle produced no water flow but valve activated. Ordering valve to repair. ; ordrd 1 WPW10247306 (Inlet valve)
Near Leander, TX 78641
David S
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site for washer leaking. I inspected the unit and work area. I found fault codes f0e3 overload, f0e5 off balance, F3E2i let water temperature fault, f7e5 shifter fault. I ran the unit through a diagnostics cycle and found the water valve leaking. I replaced the water valve. I ran the unit back through a diagnostics cycle I found the washer agitating and spinning. I found during the spin cycle the unit was making a noise like a plan taking off. I gained access to the gear case and found it covered in oil. I removed the rotor stator and I found the slider damaged. I tried to remove the wash plate from the gear case to install a new one. I could not removed the wash plate after 30 minuets. I am ordering the wash plate, spanner nut, basket, outer tub, filter, filter screw tub screw, and slide and screws need to rear ire the tub. I am also returning with the gear case and with the gear case clutch. I am also ordering authorization from Lowes, and 2 h
Near Jarrell, TX 76537
James
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found vibration coming from unit while running. Disassembled and inspected for loose parts and found none. Found outer cabinet dented in causing panels to vibrate on each other.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ref water leaking. Found water tube fitting was not adjusted to reach and pour into ice mold. Instead it was only reaching the tip of the hole that it slides into. Water was leaking at the rear and going into freezer then fridge. Adjusted tube fitting and ran an ice harvest. Steamed away ice build up underneath ice maker and against evaporator cover. Water is no longer leaking from rear base and pouring directly into the mold. No leaks detected. Fridge working as designed. Job completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HZ2 Arrived on site to replace microwave. Removed failed microwave and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78724
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL LEB6200PQ1 "Arrived onsite for dryer staying on when door is open. Upon inspection found unit has failed door switch. Replaced switch, tested unit and unit is functioning properly."
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for no heat and used valve to repair issue with valve opening when calling for gas. Unit is now operating as designed. Advised uetome on repair.
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW1 "Arrived on site for washing machine leaking. I put a comforter in the unit and some soap and ran the unit. I could not observe a leak anywhere except possibly coming from boot. There is a water trail and some rust build up in front indicating a leak.
Near Manchaca, TX 78652
Kevin
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site and found door gasket is loose on the right hand side after resetting it dishwasher is now correct. No water leaks detected at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing Ice, upon inspection found the icemaker full but not harvesting. Found the Icemaker thermistor was open during testing, spoke with Techline Sr # 7729738195 and was told to replaced upper harness. Office to reschedule ; ordrng 1 W11189618 (HARNESS )"