Near Austin, TX 78739
Kevin
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 arrived on site and found freezer lights are barely on and flickering. Replaced LED control board per service pointer and this did not have any effect. Spoke with tech line and they recommended replacing modules in freezer one by one. Began replacing LED modules and after replacing the top left and the one in the center of the ceiling lights are now on again. No water leaks from connections at time of service, job complete"
Near Woodway, TX 76712
Jonathan
Job Details: 02/14/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer that would not close. Inspected unit and work area. Found catch not working properly. Replaced catch and tested unit. Unit worked as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven display issues upon further inspection, the customer advised that the time on the display is advancing after being set and it won’t responding to touch when trying to start cooking. Customer is not connected to WiFi. I removed and replaced the console and tested. Unit is operating as designed. I provided the customer with the information to the Whirlpool Connect team- 866-333-4591 and recommended that they get the Whirlpool app on their phone then contact the connect team for assistance in connecting to WiFi on the unit in order to receive future software updates. Job completed."
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/14/2020
COOKTOP JENN-AIR JIC4736HB00 "Arrived on site to inspect induction cooktop for no power, found the buttons on the cooktop worked intermittently, ordered control and cooktop to replace, office to reschedule.; ordrng 1 W11332765 (CONTROL BOARD ) and 1 W11332766 (COOKTOP )"
Near Smithville, TX 78957
Cliff
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not drying. Found failed heating element. Replaced heater and found all is working properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Jonathan
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "(DM) Arrived on site for refrigerator water dispenser not shutting off. Inspected unit and work area. Found UI wiring harness interfering with the water dispenser pedal action. Corrected UI wiring harness position, out of the way of the water pedal action. Reassembled unit, tested unit operation all tested good. No water leaks detected."
Near Little River-Academy, TX 76554
James
Job Details: 02/14/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and installed new control. Verified operation. Unit tests good. Job complete
Near Austin, TX 78749
Richard
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT975SAHV0 Arrived onsite for the dishwasher turning on by its self. Installed new console ordered by previous technician and dishwasher tested good. Complete
Near Round Rock, TX 78681
Paul
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator that’s still having ice making and water dispensing issues. Ms stated there have not been any water dispensing issues since the door switch was replaced. Ms stated that the new ice maker that was replaced stopped making ice. I found the icemaker jammed again causing the issue. The ice maker needs to be replaced again. I called techline and spoke with Bruce SR# 7727145980. Bruce advised to replace the icemaker again and to still add a foam pad on the left RC door to make even better contact with the switch. Ordering WPW10300024 ICEMAKER and will return with the pads.; ordrng 1 WPW10300024 (ICEMAKER)
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
OVEN KITCHENAID KEBK101SSS04 "Arrived on site for oven being dead. Checked thermal fuse , and power coming in all checked normal . Checked control and UI and all connections & elements , all checked normal . Powered unit back on. Unit is now displaying and functioning . Pre heat and timer,fan all functioning . If it occurred again recommend replacing control and display . Job complete .
Near Leander, TX 78641
Tyler B.
Job Details: 02/14/2020
REFRIGERATOR LG LFC24770ST/03 "Arrived to install previously ordered parts, removed and replaced all parts, clips on cover had broken off while removing, will need cover to fix. All other operations are working properly ; ordrng 1 ACQ86325301 (COVER) and 1 CNOTE (PART AUTHO )"
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to replace ice maker for leaks, upon inspection found the icemaker provided was for the wrong model, notified parts and notified customer. Office to reschedule As soon as possible. ; ordrng 1 CNOTE (CNOTE)"
Near San Marcos, TX 78666
Robert
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found that the icemaker was not finding home position. Previous repair company had missed a leak from water inlet valve. Changed icemaker and water inlet valve.. tested unit and everything is working. No leaks detected. Complete.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG51US0DS00 "arrived on site to inspect cooktop gas leaks. Upon further inspection, the customer advised that the gas company tested the cooktop and fund all four burners leaking 1% gas. Using my liquid gas leak detector, I checked the connections under the unit and all were good. I disassembled the unit and checked all four burner connections and found the front right burner line was installed crooked. The other 3 burners connections were good. I adjusted the right front burner gas line connection ad tested it and it is good now. I tested all gas connections at the valve/manifold and found no leaks. Due to the possibility of the valves leaking due to age, I removed and replaced the manifold/valves and tested the connections for any leaks. No leaks were found. I advised the customer of my findings and repairs. No gas leaks detected at the end of service, job completed."
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 02/14/2020
DRYER MAYTAG MED6630HC0 "Arrived on site for customer complaint of unit shutting down a few minutes into the cycle on sensor settings. I tested moisture sensors in diagnostic mode, test 9, tested good, I was able to duplicate issue, I replaced control board, unit tested good."
Near Austin, TX 78737
Kevin
Job Details: 02/14/2020
OVEN JENN-AIR JJW2430DS02 "Arrived on site and inspected oven and found it has UI version 10.0 Service pointer W11251040B says it needs to be 14.0 or higher. Replaced user interface and it is now the correct software version, job complete"
Near Austin, TX 78734
David
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to diagnose refrigerator with loud noise coming from damper area. Ran diagnostic mode and tested damper and could hear gears and motor moving slow and excessively loud. Replaced control damper and retested. Unit is now much quieter and working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found rinse aid container full. Performed diagnostics mode and found control sending voltage to dispenser. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. Found wax motor activating in test mode. All tested good, no water leaks detected."
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator noise. Could not reproduce sound. Customer showed video of noise and it it making a humming sound. Called tech line and spoke with TJ (SR# 7727143467) Made aware of stated issue and what was found. Was instructed that this is normal operations. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "arrived on site to inspect refrigerator door not closing. Upon further inspection, I found the right RC door lower hinge/cam badly damaged. I removed and replaced the right RC door and the hinge cams and tested. Door is functioning properly and sealing well. I used my heat gain to shape the door gasket to provide a good seal. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW81HEDW0 "Arrived on site for customer complaint of noise issues, found error codes F8e3 f5e2 in diagnostic mode, overflow and door lock, cleared error codes, ran test cycle, unit passed every test. Informed customer of balance bearings that make a loud noise when balancing unit.
Near Austin, TX 78752
Scott
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for dispenser not dispensing water . Checked and valves fuctioning properly . Found water tank frozen solid . Melted ice build up . Unit is now dispensing water . Turned up fresh food temp . Advised customer to make sure not to block air channels . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78731
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KSF26C4XYY04 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and got no response from icemaker. Checked unit and found ice cube stuck in ejector. Removed ice and reset unit. Retested and unit cycled and filled filed properly.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW7300DW1 "arrived in site to install previously diagnosed and ordered part. Due to the gearcase failure, I removed and replaced the gearcase and calibrated the unit. Tested the unit in diagnostics and the unit operated as designed. I contacted the customer by phone to advise that I was finished with the repair and the unit is operating as designed and that the home is locked and secured with the key in the same place as it was found. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL KUDK03ITWH0 "Arrived on site and found ordered part is cabinet seal not door seal, remove front door panel on dishwasher and kickplate and ran a diagnostic cycle I did not see any leaking. Found drain connection on garbage disposal is shared with an ice machine, this is not recommended. If both machines are draining at the same time they may overwhelm the drain connection. Added a high drain loop two dishwasher drain hose to prevent any siphoning into dishwasher SR7727141127. Door gasket is part number W11196317"
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect unit with door not locking. Removed panel and found latch was not plugged in on yellow wire. Was able to connect and tested good
Near Austin, TX 78703
Leonardo
Job Details: 02/14/2020
DISHWASHER JENN-AIR JDTSS246GL0 Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived to inspect dishwasher not washing.Confirmed the complaint and ran diagnostics test mode and unit didn’t wash.Removed and replaced the pump and motor, dispenser and drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service Customer satisfied.Job complete.Also SD pics of closing documents."
Near Austin, TX 78734
Brandon
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for customer complaint of control on range not working, found power supply issue, instructed customer to contact electrician"
Near Wimberley, TX 78676
Luis
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Pierced low side line,pressure reading -20 diagnosed a leak in the system,replaced the compressor and evaporator,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Temple, TX 76501
Jonathan
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher that won’t dissolve a pod. Inspected unit and work area. Placed in in-service diagnostics and found F5 E1 (door stuck open), F4 E3 (wash motor not running), and F1E2 (Control Software issue) error codes. Tested unit in an auto test and unit would not start motor. When trying to drain it would not drain as well. Tested resistance to drain pump and found 41.07 ohms going to drain pump (within range) from connector at control. Tested resistance going to the motor and found it open. Replaced both control and pump and motor and tested unit. Unit worked as designed."
Near Lakeway, TX 78734
David
Job Details: 02/14/2020
OVEN WHIRLPOOL JMW2427DS03 Arrived on site to diagnose oven that appeared to be over temp and burning food. Performed diagnostics and temp checked. Measured resistance on temp sensor and found resistance out of range. Replaced sensor and performed calibration. Was able to lock in temps and match settings. All is now working as designed. Call complete.
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
COOKTOP JENN-AIR JDS9860AAP "Arrived on site for flame coming out of bottom of burner head . Found head rusted out . Replaced head . Unit is fuctioning properly . No gas leaks detected at time of service .
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived on site for customer complaint of left front burner not working, found cracked burner head, ordering burner head. ordrng 1 CNOTE (PARTS RESEARCH ) and 1 WPW10406878 (burnr-head)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
RANGE AMANA AER6303MFS2 "Arrived on site for oven light not coming on when opening door. Inspected unit and work area. Found no door switch for light. Checked wiring diagram and found unit does not come with door switch. Called Whirlpool tech support and spoke with Austin. He confirmed oven light will not come on when door is opened, only turning light on at control. (SR# 7726139125)."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit powered off and pulled out of refrigerator cabinet. Gained access to the evaporator. Removed old thermistor and fan assembly, installed new parts. Gained access to the drip pan and removed water from the drip pan. Cleaned coils under the fridge and vacuumed them out. Reinstalled kick plate. Ran diagnostics mode and tested unit operations, all tested good."
Near Andice, TX 78628
Jonathan
Job Details: 02/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven intermittently loosing display. Inspected unit and work area. Performed diagnostics mode and checked fault codes, fault code F6E4. Called Whirlpool tech support spoke with Robert (SR #7727139125) Connect unit to WiFi to get most recent update, that should correct failure. Assisted customer with getting unit setup on WiFi. Unit has been connected to WiFi, advised customer to accept updates on the whirlpool app to insure unit is updating. Deleted error code F6E4. Tested unit operations, all tested good."
Near Austin, TX 78738
Luis
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for defrost Issues. Per tech support faulty ui control,removed faulty ui,installed a new ui control ran diagnostics all test passed.
Near Austin, TX 78738
Brandon
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint of unit making noise, they went out of town and came back and the noise was gone. I put unit into diagnostic mode, no error code, all tests and functions passed, no noises, instructed customer to run cleaning cycle,
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for no ice . Found ice maker fuctioning properly . Did find rails are not opening correctly some times when closing door would make contact on switch but not fully depress enough to actuate IM . Ordering rails and switch . No water leaks detected at time of service . Please call to set return.; ordrng 1 W10847849 (DOOR SWITCH ) and 2 WP13055901 (slide)s
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER MAYTAG MHW6000AW0 Arrived onsite to replace parts previously ordered. Installed new bellow. Tested functionality. Door is now closing better. Complete
Near Austin, TX 78728
Wesley
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and replaced caps. Unit is now operating as designed and without rust.
Near Temple, TX 76502
Jonathan
Job Details: 02/14/2020
REFRIGERATOR KENMORE 596.765235 "Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested unit trying to jumper the icemaker and icemaker would not move. Tested voltage frm control and found it good. Ordering ice maker..; ordrng 1 4317943 (icemaker only)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for no heat, upon inspection found a open thermal cutoff and open element, replaced both and retested, heat was returned and no problems found. Job complete"
Near Austin, TX 78717
Tyler B.
Job Details: 02/14/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived to inspect unit not making ice, found ice maker seized replaced and did fill with water, replaced valves, found ice surrounding ice box door seal. Ice door is leaking air, and needs replaced ; ordrng 1 CNOTE (PART AUTHO ) and 1 WR78X26087 (icebox door asm)"
Near Woodway, TX 76712
Jonathan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that is freezing items. Inspected unit and work area. Two attempts in the refrigerator and freezer compartment and found temperatures at 38°F and 2°F. Customer explained that the refrigerator is intermittently freezing items on all shelves. Tested dampener door and found it working properly. Tested resistance on the refrigerator compartment thermistor and found 2 ohms. Tested voltage going to the thermistor and found the RC thermistor being sent 1.12 V DC. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for unit cooling/not cooling at times and fan making loud noises. Tested unit. Found that fan is making loud noises. ; ordrng 1 W11098695 (fan-scroll)
Near Austin, TX 78730
David
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to follow up diagnosis for F8E0 error code. Found codes F8E0 upper cooling fan, F6E4 UI to control state error, F8E2 lower cooling fan speed. Replaced UI and appliance manager and retested. Same 3 errors are present even with replacing these parts. Ordering new controls, wiring harness, and both fans as well as 2 hour window to install. Ordering W11225364 harness, w11261167 control, w11261169 control, w11248652 blower, w11248652 blower. Return visit scheduled for 2/24 Monday. Cilefreundt@gmail.com.; ordrng 1 2HOUR (2HOUR) and 1 W11225364 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)"
Near Austin, TX 78727
Paul
Job Details: 02/14/2020
DRYER GE DLE7200WE Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the UI had power and would not respond. I replaced the UI. I tested the dryer and it worked as designed.Call complete.
Near New Braunfels, TX 78130
Luis
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived on site for loud noise and water issue. Tested dispenser water dispensing for a couple seconds then stops with bypass,loud damper control diagnosed unit will need a new damper control and filter head.; ordrng 1 W11346623 (HEAD FILTER)"
Near McDade, TX 78650
Cliff
Job Details: 02/14/2020
DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that is intermittently tumbling at the end of the cycle. All parts and components are operating properly at this time and unit does not have any problem drying clothes. Advised homeowner in a minute tumbling is due to the static reduce option being turned on and as normal operation. No further repairs are needed at this time.
Near Round Rock, TX 78664
Andy
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site for dishwasher not filling/draining tested and inspected unit and found unit fills but does not drain. Found debris in drain pump. Removed debris and reinstalled drain pump. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Gatesville, TX 76528
Jonathan
Job Details: 02/14/2020
ICE MACHINE MAYTAG MIM1554ZRS0 "Arrived on site for icemaker that would not start. Inspected unit and work area. Found unit disassembled and recirculating pump and water level sensor broken. Customer requested for replacement of parts and reassemble of unit. Customer agreed to repair. Replaced recirculating pump and water level sensor and reassembled unit. Tested unit and found water leaking from reservoir drain pump. I found that the connector from the water reservoir had a piece missing and when I went to remove the reservoir drain pump, one of the clips on it was broken. Ordering reservoir drain pump and water reservoir for complete repair. Quoted customer for additional parts and labor. ; ordrng 1 W10837384 (pan-water) and 1 WPW10489125 (pump)"
Near Buda, TX 78610
Richard
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not draining. Installed new drain pump that was ordered. Washer tested good and drain good and no leaks detected. Complete.
Near Austin, TX 78733
Kevin
Job Details: 02/14/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site and inspected ice machine and found Compressor is running but it is not cooling, water is flowing over the evaporator plate. Spoke with LM and he requested all the previous parts we ordered again that were replaced on the previous sealed system service.; ordrng 1 W10913906 (coupler) and 1 W11126268 (harns-pump) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78704
Leonardo
Job Details: 02/14/2020
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site to replace tub. Replaced tub and door not closing correctly will order new hinges and inner door. Ordering inner door W10919271 and hinges left hand WP8534854 and right hinge WP8534853 office to reschedule ; ordrng 1 W10919271 (INNER DOOR ) and 1 WP8534853 (RIGHT HINGE ) and 1 WP8534854 (LEFT HINGE )
Near Georgetown, TX 78633
James
Job Details: 02/14/2020
RANGE GE JGBP33CEH3CC Arrived on site and installed new igniter. Tested operation and found unit working properly. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site for customer complaint of unit not fitting into cabinets properly, and wanted to check to see if unit was hooked up properly. Cabinets are not square, causing unit to have to sit at an angle. Unit tested good and is hooked up properly.
Near Georgetown, TX 78633
Al
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived to inspect gasket damage.Confirmed the complaint and removed and replaced it.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and secured water connections and was unable to recreate leak symptom. Advised customer on findings, all checks good at time of service."
Near Austin, TX 78728
Wesley
Job Details: 02/14/2020
WASHER GE WCSR4170G3WW Arrived onnsite and replaced valve and used timer to determine that knob is needed. Returning with knob to complete. ;
Near Austin, TX 78748
Richard
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived onsite for the refrigerator ice maker ice is clumping up. Ran diagnostics and found no issues with the refrigerator. Tested the ice maker and it cycled correctly. But it seems like the heater in the ice maker may be over heating the ice during the dumping process and causing the ice to be super wet it goes into the ice tray. Replaced ice maker and advised customer to monitor. Complete
Near Austin, TX 78731
David
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV00 "Arrived on site to diagnose issue with door gasket. Examined RC door and found a massive gap on the left side where the gasket is not meeting the cabinet, and allow frost to build in both the RC and FC. Gap is way too big to be able to close with a heat gun, and absolutely has to be resolved with a new RC door. This gap is allowing food to spoil due to the inability to properly cool, as well as melting water.Ordering 1 new RC door LW11041496. Office will reschedule when we have shipping date on door. Also need to order additional buttons for screw holes.; ordrng 1 LW11041496 (dor-fip) and 1 W11178521D2C (nameplate) and 3 WP2212651D2C (button-plg)s"
Near Austin, TX 78731
David
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE554CSS3 Arrived on site and installed new worm clamp on sump line. Retested unit and verified no further leaks present. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW86HEBW1 "Arrived onsite for unit not completing through cycles. Tested unit. Found F8E3 and F5E4 and F9E1 error codes. Cleared error codes. Tested unit. Found that suspension is worn out..
Near Austin, TX 78739
Kevin
Job Details: 02/14/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and inspected ice machine and found water filter is jammed, was able to remove old filter and installed and uninstalled a new one several times to ensure housing is fine. No further repair is required at this time, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "(DM) Arrived on site for dishwasher not dissolving soap. Inspected unit and work area. Performed diagnostics mode, found no error codes. Found wash motor not activating. Tested voltage to motor, found within range. Gained access to motor tested resistance, found motor has open an circuit. Found motor to be bad. Removed failed motor, installed new. Performed diagnostics and monitored for water leaks. All tested good and no water leaks detected."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTM354ESS3
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace sump and pump, replaced sump and pump and moved over the drain pump, reconnected wires and tested, no leaks detected, all functions returned
Near Austin, TX 78717
Tyler B.
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts, removed and replaced, gearcase, wash place, cam, actuator, motor and belt and cover and teased good"
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site to replace previously ordered parts for refrigerator. Upon inspection of unit found no frosting around door seal in freezer indicating no air leaks. Did note fresh food door seal was not shaped properly after door opening direction was switched. Freeshaped seal using applied heat and found all is working properly at this time. No water was hooked up to unit at time of service.
Near Paige, TX 78659
Cliff
Job Details: 02/14/2020
RANGE GE JGB720SEJ4SS Arrived on site to diagnose a range with burners that won’t stop trying to ignite. Found left side ignition switch not mounted on valve properly. Remounted switch properly and tested unit. All is working properly at this time.
Near Round Rock, TX 78665
Paul
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived onsite for a washer that only fills but won’t agitate or spin. I checked stored error codes and found an F7E6. I ran auto diagnostics and the unit agitated for one second and stopped then when the shifter went to the spin position it tried to spin for one second and stopped. The unit completed the cycle but didn’t agitate or spin out. I ran manual spin and found the control pausing itself after 1 second. I replaced the control, ran the calibration cycle, and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER GE GTW750CSLWS Arrived onsite for washer making noise and not basket not spinning. Ran diagnostics and found that the lid lock was not functioning. Replaced latch and tested washer. Everything is working properly and no leaks detected. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to doors. Replaced freezer and refrigerator door. Tightened handles. All checks good. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not locking, found lid lock worked correctly during test mode but during regular cycles the lock does not activate before advancing to next cycle; ordrng 1 W11116590 (CONTROL )"
Near Austin, TX 78759
David
Job Details: 02/13/2020
OVEN FRIGIDAIRE FFEW2726TSC "Arrived on site to diagnose oven that was not powering on. Performed diagnostics and voltage checks. Found full 240V at the wall and at the main control. Unit still not powering on. Replaced control and retested. Control still receiving power, but front panel not coming on. Ordering 1 54511003 control panel with ribbon cable. Office to reschedule based on parts availability, showing 0 at vendor. Doesn’t appear to be an install issue, and should be warranty. ; ordrng 1 5304511003 (CONTROL PANEL. )"
Near Blanco, TX 78606
Brandon
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of no ice production, found ice maker would not rotate, temperature was 0 degrees in ice bin, fans were working, I replaced ice maker, no leaks at time of service."
Near Temple, TX 76502
Jonathan
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site for dishwasher that would not start. Inspected unit and work area. Tested voltage going to control and found 122 V tested voltage going to the user interface and found 16 V.
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations at previous service call, I removed and replaced the bin thermistor and tested. Unit is making ice and operating as designed. No water leaks observed during service Job completed."
Near Jarrell, TX 76537
Al
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KUBR204ESB00 "Arrived to inspect cooler not cooling Called Whirlpool Tech line and spoke DAVE with Whirlpool Tech Line SR #7727128490.Plugged unit in and unit began cooling properly.Job complete Compressor, fans all work properly.Job complete"
Near Lakeway, TX 78738
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for noise compliant. Removed deli drawer found evaporator incased in ice. Per service pointer W11329116C diagnosed unit will need updated cover and main control repair covered under AUTHO S27311 ordrng 1 W11333076 (CONTROL)
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "arrived on site to install previously diagnosed and ordered parts. Due to the unit tripping the breaker and per Frigidaires recommendations, I removed and replaced the door latch & spring, switches and latch hook. Tested the unit and it operated as designed. Per Frigidaire Techline I placed some grease on the door latch hooks for smoother closing. Job completed."
Near Austin, TX 78759
David
Job Details: 02/13/2020
REFRIGERATOR GE GFE28GSKESS "Arrived on site to follow up on unit continuing to freeze food in RC crisper drawer. Found temp in fridge was a bit low. Replaced RC thermistor. Customer has never defrosted unit since the issue began, and there was still ice built up on the back of the Evap panel. Found the Evap is not frosted or froze over, so the thermistor and control appear to be working properly. Replacing temp control thermistor only. Advised customer to let the unit air out for 24 hours unplugged to melt the remaining ice out so that the temp can stabilize. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWB765FC3 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F0E4 & F3E2. Cleared the codes and continued with testing. Unit operated as designed except the valve is leaking water into the tub after a wash cycle. Also found that the hot water hose is badly leaking and corroded. I advised the customer of my findings. I am ordering the valve and harness and scheduled return. No water leaks at the end of service.; ordrng 1 W11165546 (VALVE) and 1 W11193817 (VALVE HARNESS)"
Near Killeen, TX 76542
Al
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL KUDL03FVSS0 "Arrived to inspect dishwasher leaking.Removed the kick plate and unit was dry underneath.Discovered the water stains on the floor were from the door, when customer opens the door.Unit works as designed.All water lines were dry at the time of service.Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site and found upper right module out causing issues with the other lights in series. Replaced module and tested. Unit tests good. Job complete
Near Austin, TX 78759
David
Job Details: 02/13/2020
REFRIGERATOR ELECTROLUX EI26SS30JW0 "Arrived on site to install previously diagnosed parts to resolve dispenser not dispensing ice or water. Installed new dispenser module and retested. Ice was now dispensing, but water valve still humming. Replaced valve and retested. Valve was now quieter, but no water present. Disconnected water line at door connector and retested and was able to get water to come out the line. The water line in the door is either frozen or obstructed, and water will not come out in that state. Since line is part of the door the whole door would need to be replaced.Customer informed me they were able to dislodge ice in the line and water dispenser now works. Call complete. No water leaks found at time of service."
Near Hutto, TX 78634
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found noise operations seem normal. Called tech line and spoke with Robert (SR# 7727131943) Made aware of stated issues and what was found. Was instructed that this is normal operations. Unit is operating as designed. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78753
Jacob
Job Details: 02/13/2020
RANGE AMANA AER6603SFS2 Arrived onsite for unit not powering on. Tested unit. Found that the wall plug was not giving correct voltage to unit. Spoke with a construction Forman about the issue. Job complete
Near Eddy, TX 76524
Jonathan
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Ride on site for dishwasher with the burning smell. Inspected unit and work area. Placed unit in service diagnostics and found F8 E2 (drain motor electrical problem) and F6 E4 (float switch open) codes. Ran unit through diagnostic test mode and unit made a clicking sound twice during the wash and then shut off when it got tot the drain. I checked resistance from the control board harness going to the drain pump and found 41.4 ohms. I called safety and reported my findings to Breion. He advised to make normal warranty repairs and replace the control. I replaced the control and tested the unit. Unit tried to go through a drain and a burning smell began to radiate from the bottom of the unit. I tried to find any burn marks or melted wires and could not find any. I called Techline back and spoke to Brieon again. Reported my findings and he advised me to not proceed with any further repairs and to just close out the ticket and they would reach out to the cus
Near Leander, TX 78645
Lou
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found that the unit is heating as I could see the element illuminate in the back left vent area. I tested the airflow with my vent test kit and with the vent tube connected the unit failed. When I removed the vent tube from the unit at the back the unit passed. I shortened the vent tube and when I removed it from the wall, water came out of the tube as there was lint built up inside. I cleaned the tube and reattached the vent tube to the wall and unit and retested and it continued to fail. Customer advised they had the vents cleaned recently. I recommended that the customer purchase a more firm vent tube and have a professional company take a look at the vents in the attic. No lint observed at the end of service, job completed."
Near Belton, TX 76513
Jonathan
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator with a freezer compartment light and refrigerator lights out. Inspected unit and work area. Found FC light out and replaced that light. Found RC light dimmer than the rest and replaced that as well. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/13/2020
ICE MACHINE GE ZDIS150WSS/E "(DM) Arrived on site for icemaker not making ice. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found the reservoir not filling. Valve will need to be replaced. Installed new valve. Tested all operations, all tested good no water leaks detected.
Near Austin, TX 78729
David
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to install new mag and inverter from previously diagnosed visit. Installed new mag and inverter after unwiring the unit from the wall. Retested unit and still producing low or no heat. Talked to tech line SR7727128921 as both electronics and mag have been replaced at this point. Verified a scorch mark on the wave guide cover on the inside of the unit showing damaged wave guide.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect unit with water coming from door, upon arrival unit was running wit af error. Indicating clogged vent. Removed vent and found full of water, advise customer on vent cleaning"
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating correctly. Ran calibration and found that the oven is holding temperature correctly. It’s is normal to have higher pre heat temperatures. Oven during normal operation maintains the average of 300 degrees that it was tested at. No other issues found. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door. Tightened handles. All checks good. Job complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door and nameplate. Tightened handles. All checks good. Job complete
Near Round Rock, TX 78664
Jonathan
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site for refrigerator not making ice or dispensing water. Performed diagnostics and checked water pressure to unit and found good pressure. Tested water to filter at inlet valve. Found water going to housing. Cycled ice maker and found ice maker did not fill. Cycled ice maker again with hose removed from valve. Found minor block on line from inlet valve to ice maker. Cleared black age and cycled ice maker and found filling. Removed hose at door and tested water dispenser. Found blockage in freezer door, possible frozen water line. Recommend to power unit off durning the weekend in attempt to trawl water line in freezer door. All else tested good. No water leaks detected durning service."