Service History 447 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET9FTTXLQ10

Near Georgetown, TX 78626

Lou

Job Details: 08/27/2022

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged and customer advised that the compressor was extremely hot. I plugged the unit in and found the compressor failed to come on. Tested the start device and found it bad. I installed the new start device and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, TX 76502

David Z

Job Details: 08/27/2022

"Arrived on site to diagnose washer that was tripping breaker when spinning most cycles. Checked moyor windings and found 4.7 ohm measurements, which is in line with the 1/3 hp motor. Checked capacitor and found readings of 40 nf. Replaced capacitor. Ran a rinse and spin / drain and spin both with towels and found no issues present. Unit is on a ground fault breaker as well. Advised customer to run unit to a non ground fault outlet if issues continue. Unit working as designed and in spec at this time. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78132

Andrey

Job Details: 08/27/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit,unit now functioning as designed no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS05

Near Austin, TX 78704

Wesley

Job Details: 08/26/2022

Arrived onsite for failed lower oven and found failed ignitor. Repaired by replacing ignitor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect refrigerator ice maker and dispenser not working. Upon further inspection, tested the ice dispenser and it failed. I inspected the harness at the bottom left corner of the FC door (photos) and found the harness wires broken

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

JM: Arrived onsite to inspect refrigerator having trouble making ice.I found that the ice bin had very small ice cubes. I also found that in the ice maker there where ice cubes that were not properly harvested and were stuck up in the ice maker.I tested the water dispenser and it dispensed water at a very low pressure. I placed a filter bypass and the water pressure returned to normal. The ice maker is making poor ice cubes and the fill tube is leaking due to low pressure. R/R both the reservoir and the water filter and tested. Operational test good. Water pressure returned to normal. No leaks observed during service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door and nameplate. Unit operating as designed. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect wall oven/microwave combo unit not working. Upon further inspection, I found the unit non responsive and the breaker turned on. I pulled the unit out and tested the control panel harness and it is good. I tested the main control for voltage and found only 122V. Tested incoming voltage to the transformer and found none. I tested incoming voltage at the wall and found between the L1 and L2 (red & black wires) 122V and there should be approximately 220V. I advised the customer of my findings and recommended they have an electrician look at the breaker and the outlet and once the issue is repaired and they still dont have power to the unit to contact our office and schedule service. Unit breaker left turned off for safety, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect refrigerator leaking water from water filter housing. I found that the unit is leaking water when dispensing water from the filter housing. Housing needs to be replaced. R/R housing and tested unit. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS42PPFXDA

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for refrigerator that had leds out in both Sections. Upon inspection I found that in the freezer the was a led harness connector that had a loos pin I replaced the control and tested the unit and found the freezer section working now. I did the sam on the refrigerator side and found the same with the same Renaults after repenting the connector.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Leander, TX 78641

Vincent

Job Details: 08/26/2022

Arrived on site to inspect refrigerator and work area. I found that the water line hinge to the dispenser was making a slight noise. After replacing the line the unit is operating as designed. No leaks were found during service. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float housing. Secured housing correctly test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model GBD307PRB01

Near Belton, TX 76513

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose oven with bad broil element. Examined unit and found the upper broil element had burnt and ruptured, causing failure. Examined other elements and found no damage to them. Replaced element and tested. Verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/26/2022

"Arrived on site for cooling complaint. Per customer they had to power cycle to get unit to cool down,at time of visit unit not running,ran diagnostics all test passed,after exiting diagnostics unit started cooling down. Checked temperature in freezer section reading 5? and slowly dropping diagnosed unit will need a new main control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wire in icemaker harness and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Kempner, TX 76539

Tyler

Job Details: 08/26/2022

Arrived on site for range showing f1e0 error on display.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, TX 78738

Justin

Job Details: 08/26/2022

"Arrived on site for a washing machine not filling nor draining. On arrival the customer stated that the real issue is the water only tricked out when trying to fill. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill, F0E3 for overload, F2E1 for stuck key. I cleared the error codes. I then manually activated the valves and found the cold valve dripping in and the hot valve with slow flow. I gained access to the valves and found them bad. I installed the new housing and then test the unit. I found the unit now working as designed with no leaks present at the end of service. Call complete."

We serviced a

WHIRLPOOL OVEN

Model GBS307PDS4

Near The Hills, TX 78738

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for oven not working. Test unit and found bad thermal fuse. Replaced thermal fuse. Test unit and unit pre heated correctly job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Cedar Park, TX 78613

David S

Job Details: 08/26/2022

Arrived on site for microwave combo not having power. I inspected the unit and work area. I gained access to the console and found no power being sent to the console. I tested power to the unit and found the unit is dropping neutral. I gained access to the junction box and found the neutral loose. I also found the hard line doesnt have a dedicated neutral to it. I advised the customer if the problem happens again they will need to have a 4 wire hard line wired in at the wall. I called techline and spoke to Chris. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED6630HW0

Near Austin, TX 78756

Matthew

Job Details: 08/26/2022

"Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Starting unit and noise began immediately. Disassembled unit and found failing drive components, pulley and rollers were warped. Used kit to replace wheels, pulley, and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Manor, TX 78653

Matthew

Job Details: 08/26/2022

"Arrived onsite for unit still having condensation dripping. Upon arrival inspected unit. Found silicon had no effect. Called tech line for assistance. Tech Chris recommend unplugging condenser fan and running test 4. Allowing unit to run 15 minutes and checking for heat on the center divider/ mullion. Provided SR#7734454809. Ran test and failed. Called tech line back for results. Whirlpool will contact customer. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXTB01

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for refrigerator that is freezing items in the refrigerator section. Upon inspection I found that the diffuser was good not leaking. I turned the knob on the thermistor to the off position and it did nothing. I installed new thermistor and found that the unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Jarrell, TX 76537

Gerry C

Job Details: 08/26/2022

Arrived to inspect no operation. I verified the unit would not operate and inspected the electrical supply. No voltage was present to the unit on either L1 or L2 and testing between neutral and ground showed no continuity as well. The CX will need to contact the builder or qualified electrician to correct the issue prior to any further service. I did find the supply would work if the circuit breaker marked oven was switched on.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Austin, TX 78750

David S

Job Details: 08/26/2022

Arrived on site for filter housing not closing. I inspected the unit and work area. I found the latch broken. I replaced the filter housing and secured it to the cabinet. I tested the water dispenser and found it working properly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KEMS379BSS00

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on signs to test unit for upper oven not heating. Test unit and found and control board and bad broiler element and bake element.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Kyle, TX 78640

Andrey

Job Details: 08/26/2022

"Arrived on site to test unit for no ice production, tested unit found RC ice maker is turned off and FC ice maker working good, turned RC ice maker on, ran fan, harvest and water fill test, all passed , advised customer to replace water filter, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Jarrell, TX 76537

Gerry C

Job Details: 08/26/2022

Arrived to inspect door issue. The hinges were rough and the door assembly was not fully tightened during assembly. I removed and replaced the hinges and corrected the other door issues. Operational test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78731

Scott

Job Details: 08/26/2022

"Arrived on site replaced element , ran diagnostics per whirlpool specs. No water leaks detected. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

"Arrived onsite for refrigerator that is freezing in the back of the refrigerator section and it also makes a buzzing noise at times. Upon inspection I found some frost/ice buildup on back of refrigerator section I am ordering 1x evap cover, up further inspection I found that the right door gasket is torn in the upper right corner if viewed from the inside of the door. Im ordering the door gasket as it could cause moisture/condensation. Later bow the line. Customer stated that they will have fridge ready for us upon next visit, cx set temps in refrigerator slightly higher to. Compensate for the Freezing. Office to reschedule.; ordrng 1 W11610999 (COVER-EVAP) and 1 W10917313 (GASKET-DOR)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Dripping Springs, TX 78620

Justin

Job Details: 08/26/2022

"Arrived on site for a washing machine that will make an abnormal noise at the last minute of the cycle. On arrival the customer stated the unit will complete the spin and drain fine with no noise, but right at the end of the cycle for about a minute a strange noise starts. They found it to be almost as if a card was in bike tire spokes. I then put the unit into diagnostics mode and found stored error codes F6E3 ACU communication error , F0E4 for spin limit by water temp, and F8E6 for water hazard. I cleared the error codes. I then ran a diagnostics cycle and manually activated each component to find them working as designed with no abnormal noise. I gained access to the bottom o the unit and found the screw that holds the stator/rotor in missing. I replaced it with personal stock. I found no other issue on the unit. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near The Hills, TX 78738

Luis

Job Details: 08/26/2022

"Arrived on site. Removed damaged deli door and deli ui,installed new door that included deli control."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78702

Joe Z

Job Details: 08/26/2022

"Arrived onsite for unit turning on and off. Upon arrival ran diagnostics and got F8-E3 low water , suds, air in pump. Cleared codes and ran test cycle. Test passed. Ran a normal cycle and unit operated correctly. Ui is responding and all components are operating correctly. Rebooting control and clearing codes has taken care of the issue. Could have been just an oversuds condition . No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

Arrived onsite for top rack not coming out/stuck. Upon arrival inspected unit and found upper rack adjuster wheels have failed. Need to replace adjusters. Replaced upper rack adjusters and test unit. Upper rack now slides in and out correctly. No leaks present at this time. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78730

David S

Job Details: 08/26/2022

Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the belt fell off the pulley in transit. I reset the belt and pulley. I reassembled the unit and tested it. It is now working as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78754

Matthew

Job Details: 08/26/2022

Arrived onsite to replace unit heating element per Whirlpool service Special Project S17304 . Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Round Rock, TX 78681

Vincent

Job Details: 08/26/2022

"Arrived on site for range, inspected unit and work area. CX complaint was unit not responding to the bake button on lower oven. Tested unit and no feed back. I replaced the panel and tested. Unit is now operating as designed. Job completed"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

Arrived onsite for GETS HOT EVEN WHEN TURNED OFF. Upon arrival unit is unplugged. Restored power to the unit and unit remained off on all cooktop burners and oven. Tested each burner and oven and all operate correctly when turned on and off. Cannot duplicate the issue. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78757

Matthew

Job Details: 08/26/2022

Arrived onsite to replace previously diagnosed parts. Replaced valve. Cleared water lines for customer. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Austin, TX 78736

Kevin

Job Details: 08/26/2022

"Arrived on site and replace drain pump and control board, after replacement washer will now complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY7

Near Leander, TX 78641

Vincent

Job Details: 08/26/2022

"Arrived to inspect refrigerator leak. Upon inspection I found a cracked drain pan. The crack was right next to the drain tube causing the pan to leak immediately. After replacing the drain pan, the unit operates as designed. No other leaks were found during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78758

Matthew

Job Details: 08/26/2022

"Arrived onsite to replace previously diagnosed parts. Replaced UI, latch and bezel. Tested unit and unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78724

Joe Z

Job Details: 08/26/2022

Arrived onsite for The inspector noted the stovetop isnt-heating at the right temperature and the middle burner isnt working. Upon arrival test all 5 cook top burners. The 4 corner burners operate correctly. Found the middle burner only portions of the burner would light. Found debris in ports of the burner. Cleared debris and test burner. Burner now operates correctly . Test the oven by preheating to 350. Oven reached 350. Began to watch cycle. Cycled down to 344 then up to 362. Unit averaged 353.unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

"Arrived onsite to install previously diagnosed parts. Installed control, harness, and thermistor. Test unit and heater now energizes. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for dishwasher not washing. Upon arrival I ran diagnostics and found that the wash motor would not turn on. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78756

Wesley

Job Details: 08/26/2022

"Arrived onsite for dishwasher not cleaning well, found debris in the spray arms and determined the dishwasher needed some routine maintenance, removed debris from filter and spray arms nibs. provided links to purchase dishwasher magic and afresh tablets. Advised that after using dishwasher magic if the cleaning performance did not improve, an overhaul of the pump and the heater

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5498ZDM04

Near Manor, TX 78653

Cliff

Job Details: 08/26/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced light switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM07

Near Austin, TX 78754

Scott

Job Details: 08/26/2022

"Arrived on site , found new door missing cup on hinge side and over insulation in hole . Will need to reorder FZ door . Call to set return. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78754

Matthew

Job Details: 08/26/2022

Arrived onsite to replace previously diagnosed parts. Replaced door gasket. Notified customer to give minimum 3 hrs before use to allow unit adhesive to dry. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lockhart, TX 78644

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC section at approximately 54 degrees and the FC section still cooling properly. I found the deli control not operating and inspected the control and harness and found all five wires of the harness broken (photo). I found the RC evap drip pan badly warped and the evap motor harness will need to be replaced. Also found both RC doors badly sagging causing the gaskets to be gapped and allowing warm air inside the RC section. I advised the customer of the issues found and advised of the parts needed to complete repairs (deli harness, hv control, UI, RC evap motor harness, drip pan, etc) and had them read the disclaimer provided by management and recommended they purchase a new unit due to the repairs not being cost effective with the possibilities of future issues that cant be resolved. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS4

Near Austin, TX 78737

Justin

Job Details: 08/26/2022

Arrived on site for a refrigerator leaking water from the bottom. I checked temps and found the FC at 9?F when set at 3?F and RC 42?F when set to 45?F. Upon further inspection I found a sheet of ice on the bottom of the FC. I gained access to the back of the unit and found the drain tube completely clogged. I cleared both and the unit was now as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC3

Near Austin, TX 78746

Scott

Job Details: 08/26/2022

Arrived on site for unit controls locking up . Found safety lock was on . Unlocked unit . Ran diagnostics and got no error codes . Ran diagnostics test all checked normal. Customer also wanted to me to test steam refresh . Tossed couple face cloths in and all checked normal. No gas leaks detected at time of service. No lint build up. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNTS3

Near Austin, TX 78738

Luis

Job Details: 08/26/2022

"Arrived on site for no ice. Removed cover found broken grid cutter wire,ran diagnostics all test passed good frost formation on evaporator plate. Replaced grid cutter assembly.

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Austin, TX 78745

Kevin

Job Details: 08/26/2022

"Arrived outside and found PTS switch has fallen into control panel fa?ade. Removed fa?ade and switch did not break and will reset into place. If issue happens Switch may needto be replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 08/26/2022

"Arrived on site to test unit for no ice production. Found ice maker responding to diagnostics and valve opening. Found full tube was frozen over. Water pressure is correct at 60psi. Valve not showing any signs of weeping. Customer stated they recently had water pressure issue that were corrected. Removed obstruction, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for unit not starting. Test unit and found unit not seeing latch door closed. Replaced latch test unit and unit still not working. Control board is not reading latch. Ordering new control board office to reschedule ; ordrng 1 W11462460 (Control board)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Austin, TX 78751

Matthew

Job Details: 08/26/2022

Arrived onsite for dryer not turning on and giving 6/1 error codes. This is the second time this has occurred. Called tech line for assistance. Provided SR#7734448572. Ran voltage checks to insure proper voltage and dc voltage to UI. All checks good UI receiving constant 13vdc. Tech recommended replacing console as defective. Replaced console and tested. Unit is now functioning properly. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Lampasas, TX 76550

Tyler

Job Details: 08/26/2022

Arrived on site for refrigerator. Upon arrival confirmed complaint customer had with doors. Found outter liner separating on door and causing gap in metal when shutting and leading to potential bodily injury. Will need office to reschedule once availability of doors is known.; ordrng 1 W10638684 (Rc door stainless) and 1 W10638683 (Fc door stainless)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Austin, TX 78702

Wesley

Job Details: 08/26/2022

Arrived onsite and repaired unit by replacing the power cord. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78745

Kevin

Job Details: 08/26/2022

"Arrived on site and replaced heating element per service pointer W11540964, dishwasher is now operating properly, job complete"

We serviced a

KITCHENAID OVEN

Model KEBC107KSS03

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect oven w/ very dim UI, powering off, buzzing. I found that the Main control was getting power but not working properly. Main control needs to be replaced. The control need to be repaired. I am ordering the repair. I am taking the control with me to have it rebuilt. There are two screws left in the unit that go to the board; ordrng 1 8301915 (Control rebuild)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, TX 78681

Vincent

Job Details: 08/26/2022

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Installed new sump and motor. Tested unit in a diagnostics cycle and was still intermittent powering the motor. ITested voltage coming out from control to the motor and it was good. Theres a break in the harness somewhere. Im ordering the harness and returning with the control and sump and motor. No leaks where observed during service. Office to reschedule to return on 09/02/22 AM ; ordrng 1 W10906426 (Control) and 1 W11227372 (Harness) and 1 W11025157 (Sump & motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control shorted and replaced control. Tested unit and found all is functioning properly at this time.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Austin, TX 78732

David S

Job Details: 08/26/2022

Arrived on site for the oven console showing f2e1 stuck key error constantly. I inspected the unit and work area. I reset the outside breaker for the unit and still found the error returning. I removed the console and unplugged and replayed everything back in. I found the error still returning. The left side of the console is not responsive but the right side is. The left side control has failed and the console needs to be replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Red Rock, TX 78662

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KUWR214KSB

Near Austin, TX 78738

Justin

Job Details: 08/26/2022

Arrived on site for a wine cooler with a dented door. I found the dent on the top right side of the door. Upon further inspection of the new door I found dents on the top and bottom. I am ordering another door and the office will reschedule. Call complete.; ordrng 1 W11532919 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Pflugerville, TX 78660

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice accumulated in bucket preventing auger motor from running. Cleaned out bucket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect washer leaking water. Upon further inspection, I checked the inlet hoses at the valve and found the cold water hose badly corroded and leaking at the connection. I removed the hose from the valve and found the hose gasket badly torn (photos); ordrng 1 TJ75SSFFB (5ft inlet hose)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76502

David Z

Job Details: 08/26/2022

Arrived on site to replace damaged part from factory. Examined and found hole in washplate. Ordered new washplate to resolve. Office to schedule when part is in hand and inspected for damage. ; ordrng 1 W11510461 (Washplate) and 1 Cnote (Inspect for damage prior to sending please)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Austin, TX 78753

Wesley

Job Details: 08/26/2022

Arrived onsite for poor cooling and found frost pattern and operating with evidence of sealed system failure. Ordering compressor and dye drier. Advised customer on needed repair. Office to reschedule. ; ordrng 1 W11092625 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Austin, TX 78702

Joe Z

Job Details: 08/26/2022

Arrived onsite for LEAKING WATER SMALL DRIP INTO TUB WHEN NOT IN USE - FABRIC SOFTNER WILL NOT COMPLETELY DISPENSE. Upon arrival inspected unit and found a steady drip of water from valve with no call for water also found fabric softener dispenser completely clogged. Need to replace valve and clean dispenser. Replaced valve. Cleaned dispenser. Unit now operas designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID OVEN

Model n/a

Near Round Rock, TX 78681

Vincent

Job Details: 08/26/2022

"Arrived on site for range, inspected unit and work area. Tested unit and found the bake igniter not igniting. Tested the igniter and showed to be out of range. To fix the bake will have to replace the igniter. No leaks where observed during service. Job completed.; ordrng 1 WP7432P143-60 (Bake igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect refrigerator not making ice. I found that the ice maker motor was defective and needs to be replaced. R/R ice maker and tested. Operational test good, no leaks observed during service. Call complete."

We serviced a

LG DRYER

Model DLE7200WE

Near Austin, TX 78732

David S

Job Details: 08/26/2022

Arrived on site to clean the inside of the dryer. I opened the dryer up and revoked all lint and debris. I reassembled the unit and reattached it to the exterior vent.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78754

Wesley

Job Details: 08/26/2022

Arrived onsite and replaced pads. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78731

Scott

Job Details: 08/26/2022

Arrived on site for fridge tripping breaker . Customer had a electrician out and temporarily installed a non gfi breaker and unit didnt trip. Electrician returned gfi breaker for code . Fridge started tripping breaker again . Currently fridge is on an extension cord and not tripping breaker . Recommended putting in a non gfi break . Called tech line Sr 7734454626Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lampasas, TX 76550

Tyler

Job Details: 08/26/2022

Arrived on site for Led issue under SP W11460554B - Special Project S153AQ. Upon arrival confirmed issue and after further testing I found fc led failing. Replaced led and found unit functioning as designed with full led functionality. Call complete ; ordrng 1 Cnote (Used only 1 module. Returned the rest)

We serviced a

UNKNOWN VENTHOOD

Model UXT5230BDS1

Near Austin, TX 78730

David S

Job Details: 08/26/2022

"Arrived on site for vent hood making a rattling noise. I inspected the unit and work area. I found the fan guards holes stripped inside the assembly allowing them not be be tightened and causing them to vibrate. I called tech line and spoke to Adrian, sr# 7734453516. The product has been sent for review and whirlpool will reach out in 5 to 7 business days."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRL25FRST04

Near Lockhart, TX 78644

Andrey

Job Details: 08/26/2022

"Arrived on site to test unit for knocking noise, customer stated that sometimes she would hear knocking for a few seconds coming from unit, customer does not use ice maker, unit has no ice buildup and is cooling good, could not replicate any noise, advised customer that if the noise returns take videos and send it in to office running as designed job complete"

Near Austin, TX 78738

Justin

Job Details: 08/26/2022

Arrived on site to install a disposal. I installed the disposal and test it. The unit is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Kyle, TX 78640

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heating element, tested unit, unit now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ1

Near Austin, TX 78748

Justin

Job Details: 08/26/2022

"Arrived on site for a range that was not heating properly. Upon arrival the customer stated the unit is consistently heating 40?F + lower than the set temp. They found every time they cook, food is now not cooking fully. I ohmd out the elements and sensor to find both good. I put the unit into diagnostics code and found several F6E0 error codes for UI miscommunication. I also found the UI LED screen bleeding through and when on one screen you can still see the last screen you were on. Also, the touch screen scrolling feature was not working half of the time I used it. I am ordering the console to replace and we will return to install it. Office to reschedule.; ordrng 1 W11335274 (Console)"

We serviced a

KENMORE DISHWASHER

Model 587.152497

Near Harker Heights, TX 76548

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose dishwasher that is leaking. Customer advised me unit was filling even when it's off, indicating a weeping valve. Unit will fill even with water in it. Ordering valve to resolve. Found unit is also very slow to drain, leaving some standing water. Bringing back valve, drain and motor to resolve. Office to schedule when parts arrive. ; ordrng 1 154637401 (Inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Hutto, TX 78634

Cliff

Job Details: 08/26/2022

Arrived on site to perform maintenance on dryer. Homeowner had unit cleaned and service a few month ago and no maintenance was needed at this time. Advised customer on findings and timing for service to prevent unnecessary costs.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that when the unit starts to dispense water into the tub they can hear a thumping noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no unusual noises. I tested the unit in a normal made and it continued to operate as designed. I could not get the unit to duplicate the issue. I found a water hammer arrested on the valve under the sink. I explained to the customer that the issue will require a plumber to come out and check it. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect loose dishwasher gasket. I found that the gasket had been slightly pulled away from its insert and needed to be reseated. I checked for holes and tears and reseated the gasket. Tested unit, operational test good. No leaks observed during service. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78724

Joe Z

Job Details: 08/26/2022

Arrived onsite for One of burner is not working. Upon arrival test unit and the front right burner intermittently does not turn on. Am getting plenty of spark. Found ignitor tip is longer than all the other burners ignitor tips causing too small of a spark with burner cap. Need to order ignitor for right front. Office to reschedule ; ordrng 1 W11453920 (Surface ignitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near San Marcos, TX 78666

Andrew

Job Details: 08/26/2022

Arrived on site to test unit for ice drawer not opening. Found frost accumulation on rails. Upon further inspection found a couple loads of ice on base of FC preventing door from closing properly. Removed ice and frost. Applied grease to rails and advised customer to open and close door directly from center to a solid door and rails from tweaking. No leaks detected. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Spicewood, TX 78669

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for error code. Test unit and found unit giving open close door error and MW appliance manager and unit not heating. Test unit and found bad high voltage and bad control board and bad switch harness.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FVPA2

Near Austin, TX 78746

Scott

Job Details: 08/26/2022

"Arrived on site , replaced sump and motor . Ran diagnostics all checked normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78756

Luis

Job Details: 08/26/2022

"Arrived on site. Diagnosed a defective frame,replaced frame assembly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andice, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect dryer taking too long to dry. Upon further inspection, I opened the door and pressed the door switch closed and tested. I found the element illuminating at the back left corner vent. I found lint on the floor behind the unit. Using my vent tester kit, I tested airflow to the unit and found the first two tests failed (photos). Also found the unit was not sitting on any leveling feet. Using parts from my van stock (W11025920) I installed four feet and leveled the unit. I made recommendations to the customer in getting the vents checked/cleaned. No mechanical repairs needed at this time. No lint observed within the unit, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Belton, TX 76513

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose washer that was not starting cycles and just humming. Tested unit and found it stuck in a drain loop and won't stop running. Held down cancel to stop the drain loop. Tested and found unit is running now, but water is just running out the drain pump. Need to order new drain pump to resolve. Return visit set for 9/2. ; ordrng 1 W11399437 (Drain Pump)"

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL00

Near Austin, TX 78746

Scott

Job Details: 08/26/2022

"Arrived on site for dead cook top . Unit is getting voltage . Found thermal fuse blown . Replaced fuse and control popped again . Ordering both controls. Parts covered ; ordrng 3 W10396548 (Burners)s and 1 W10396779 (Burners)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap fan harness and control box. Found unit operating as designed. I advised customer to lev unit off to defrost the reset of the evaporator. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Killeen, TX 76542

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose washer that won't run anything except for quick wash. Found error codes pertaining to long fill. Ran valves and found hot valve is not running at all, just humming and letting no water in. Replaced hot valve. Tested unit and verified proper operation, and starting proper cycles. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Austin, TX 78747

Justin

Job Details: 08/26/2022

Arrived on site for a washer that wouldnt unlock. On arrival the customer stated the real issue was whenever they try to use the unit the UI will flash Loc and they cannot do anything. I found the customer had accidentally locked the console. I unlocked it and walked the customer through how to do this per the user care guide. I found the unit as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78717

David S

Job Details: 08/26/2022

"Arrived on site to install previous diagnosed parts. I gained access the the vent wax motor, control, owi, and heating element. I replaced all with new. I found the owi had some calcium build up on it causing it not to calibrate properly. I spoke to the customer about using lemi shine and running a clean cycle once a month with it. I ran a diagnostic cycle and found it working as designed job complete. Now water leaks detected."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/26/2022

Arrived on site to inspect unit for door damage. Verified damage and replaced outer door. Unable to test unit as not installed yet. Job complete.