Service History 447

Near Austin, TX 78717
Luis
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling,leaking and light issue. Found evaporator in cases in ice,freezer and upper leds in fresh food not powering on. Diagnosed a defective defrost thermistor and freezer led,defrosted evaporator,replaced fan assembly,secured thermistor to correct location on suction line issuing foil tape and a zip tie,per service pointer secured evaporator to liner housing using clamps and zip ties,secured back cover with 4 screws. Replaced freezer led. AIG to cover led,motor evap and labor Autho: S16360 labor ; used 1 W10695459 (MODULE), and 1 W11087438 ( MOTOR EVAP) from stock"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for CSI Washer making loud noise Apt 1032Placed in diagnostics and no error codes came on. Put in a high spin and residents confirmed the noise it was making. Removed tower and wash plate and found two dimes had gotten wedged underneath the wash plate. Removed dimes and put in a high spin and noise was gone. Job completed
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/17/2020
REFRIGERATOR AMANA ASI2575GRW00 Arrived onsite for refrigerator ice maker not making ice. Ran test and found that ice maker would not complete a cycle. Replaced ice maker and tested unit. Unit is functioning properly. No leaks present at this time. Job complete.
Near Waco, TX 76799
Jonathan M
Job Details: 11/17/2020
UNKNOWN UNKNOWN n/a
Near Austin, TX 78749
Luis
Job Details: 11/17/2020
REFRIGERATOR GE GSE25HBLJHTS "Arrived on site for defective fan and shelf. Fan not running,replaced fan,plugged in harness fan powered on with good air flow,replaced defective shelf assembly"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
WASHER LG WM2487HRM "Arrived on site for washer started smoking when overloaded. Customer stated that the smoke was coming from inside of wash basket and dispenser. Found customer on home water softener. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found signs of basket rubbing door bellow. Ran nit in high spin speed in diagnostics mode in attempt to recreate failure. Tested heater circuit and found within range. Found minor wear and tear on bellow. Most likely failure was created by overload or unbalanced load. Recommend to keep load size of no more than 8 or 9 towels at a time and to use less soap with water softener. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite for unit making noise when in spin mode. Tested unit. Heard screeching noise. Upon inspection, found that gear case was shaking a lot. Replaced gear case and cam kit. Tested unit. Unit test good. No leaks at this time. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on job to replace previously diagnosed parts. After replacement test operation and both hot and cold working properly.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/17/2020
REFRIGERATOR GE ZISB420DMD Arrived on site and tested operation. Found auger motor not running. Found ice maker leaking and has gotten water into motor freezing gears. Unit will need new auger motor and ice maker to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WR30X10093 (icemaker asM) and 1 WR60X10262 (motor crusher disp)
Near Bee Cave, TX 78738
Brandon
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site to replace both spray arms I replaced spray arms, unit tested good."
Near Austin, TX 78723
Jacob
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WFE320M0EW2 Arrived onsite for on light staying on. Looked at unit. Did not see the on light stuck on. Tested switches to unit. Light is reacting to the switches as they should. The light is turning off when turning switches to off. Could not replicate issue. No issues at this time. Job complete
Near , TX 78669
Robert
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to test unit for error code f0e4. Erased error code and found water lines crossed. Cold valve will open when calling for hot and vice versa. Corrected water lines, tested unit, unit works good. No leaks detected. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR LG LMX28988ST/02 "Arrived on site for refrigerator developing ice in freezer on right front. Inspected unit and work area. Found right side of bottom freezer door not sealing. Found major ice buildup ( see SD-Pic). Quoted customer on ice removal and gasket correction. Removed ice buildup and found door needed adjustment. Corrected door and used heat gun to correct gasket. Checked door gasket seal with frame and found door sealing. Tested door operation. Informed customer when using either freezer door to push on top right of bottom door for the next 72 hours. All tested good, no water leaks detected.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install parts to resolve leak condition. Found provided part for adapter was a thermal fuse. Reordering adapter and brining back icemaker. Ordering research for icemaker. Unit has the low profile mail slot style icemaker and not the in door version. Office to reschedule. ; ordrng 1 RESEARCHICEMAKER (RESEARCH - UNIT HAS LOW PROFILE TOP MOUNT ICEMAKER NOT IN DOOR LIKE PARTS DIAGRAM SHOWS) and 1 W10864519 (adapter)
Near Austin, TX 78730
Dona
Job Details: 11/17/2020
DISHWASHER KITCHENAID KUDI02FRSS3 "Streem called customer with failoure that unit was leaking. After speaking with customer on Detergent usage and that dishes are already going into dishwasher clean, unit is not leaking on every cycle. From discussion it sounds as though detergent has nothing to disperse against. Customer is going to try running loads where they just scrape dishes and not pre rinse to see if this fixes leaking issue. Customer is in agreement that call can be closed out and that no service is needed at the home at this time"
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker full, replaced both control per last diagnostic. Tested harvest and found no issues. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for not filling. Put unit into diagnostics and both hot and cold valves operating as designed. All functions tested good. Found water level tube not connected to control board. Connected tube, tested unit, unit works good. No leaks detected. Job complete."
Near Waco, TX 76711
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MFI2269VEM7 "Arrived on site for a refrigerator that’s not dispensing ice.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range that would not turn off in the oven section and was also turning on by a tone. Upon arrival I found the oven was unplugged and I ended up running a continuity and ohms resistant test on all the heating hardware such as bake element broil element and thermostat etc. All hardware came back passing then plug the oven back in after assembly and found that the main control was broken and sending continuous power to the broil element even though it had not been activated by touch activation. We will need to return with a new main control in order to repair the issue I’d left the range unplugged upon completion of diagnosis so therefore nothing else on the range will become damaged from the current issue with having office to reschedule due to parts being out of stock.; ordrng 1 WP6610457 (cntrl-elec)
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
DISHWASHER FRIGIDAIRE FBD2400KW9B Arrived on site for dishwasher that was not draining. Upon arrival I found that the drain line was clogged from backflow from the disposal repossessed of the drain line and cleared out the blockage from the drain line and was able to retest everything out exactly as designed. Call complete
Near Wimberley, TX 78676
Andrew
Job Details: 11/17/2020
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for unit not draining. Found unit is draining but high drain loop was not installed causing water to back flow from sink. Installed high drain loop, tested unit, unit works good. No leaks detected. Job complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
REFRIGERATOR ELECTROLUX FRT17L3FW1 Arrived on site for not working properly upon arrival customer stated that the fridge had been working for the past 24 hours with no problems and that she had found when she moved in the fridge is plugged into a GFCI outlet in that 24 hours prior to visit she had found the outlet was tripped and after resetting it was able to get the fridge up and running upon arrival I found the temperatures were at desired levels in both the freezer in the fridge and the compressor condenser fan as well as evaporator fan we’re all working in conjunction with one another. I did verify that there was a non-GFCI outlet behind the fridge and plugged in the fridge power cord into the non-GFCI outlet and inform customer to let us know if anything new were to arise with this moment everything is working as designed call complete
Near Austin, TX 78744
Leonardo
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to replace damaged sump and motor. Replaced motor test unit and unit test good job complete. No leaks present at this time.
Near Briarcliff, TX 78669
Brandon
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console not responding and no tones, found no tones no volume what so ever, and power button not responding all the time. Ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (console)"
Near Austin, TX 78705
Richard
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for the washer leaking water. Replaced dispenser assembly and washer tested good and no leaks detected complete
Near Lago Vista, TX 78645
Lou
Job Details: 11/17/2020
DRYER WHIRLPOOL LE5720XSW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and there was no heat but the unit was operating. I removed the back panel and tested the element and found it open. Tested the remaining components and all checked good. I removed and replaced the element and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78702
Luis
Job Details: 11/17/2020
FREEZER WHIRLPOOL KRFC300ESS01 Arrived on site for damaged door. Found large dent on side of freezer door replaced freezer door and nameplate checked door seal good.
Near Austin, TX 78702
Leonardo
Job Details: 11/17/2020
RANGE JENN-AIR JGS1450DS1 Arrived on site to test unit for console not responding. Test unit and found shorted keypad error. Did a hard reset test unit and error still coming on. Ordering new panel and née display board office to reschedule ; ordrng 1 W10911397 (STAINLESS CONSOLE ) and 1 WPW10603095 (DISPLAY BOARD )
Near Granite Shoals, TX 78654
James
Job Details: 11/17/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site and tested operation. Found off balanced load error. Customer also has video of unit running with no water during agitation. Ran diagnostics cycle and found all functions test good. Started normal cycle and found unit does not fill with enough water to reach wash plate and clothes are washing while dry. Factory rest and ran calibration. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to replace door hinges from previous diagnosis. Replaced hinges, tested unit, unit works good. Job complete."
Near Waco, TX 76712
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL ED22LFXHT01 "Arrived on site for a refrigerator that’s leaking water and not making ice. Inspected unit and work area. Customer advised that the unit leaked water all over the floor when they were gone over a weekend and they’ve noticed it leaking from the icemaker area. They also advised that before this issue, the ice cubes were getting smaller. Tested unit through a harvest cycle and found the icemaker not calling for water. Advise customer that I would need to replace their icemaker prior to figuring out the leak situation due to not being able to replicate the issue. Customer agreed. Replaced icemaker and tested unit. Found unit trying to call for water but the water valve not pulling in water. Tested resistance through the door water valve and found the door water valve out of range. Replaced water valve and tested unit. Unit began to fill and is working as designed with no leaks.
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on for leaking dishwasher . Customer stated unit would fill up overnight . Valve looked in good shape . Found low loop on drain hose and RO system attatched to drain hose . Fixed loop so Ro will drain in disposal and not dishwasher drain hose . No other leaks detected at time of service. Job complete .
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not spraying. Tested and inspected unit and found failed sump motor assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11025157 (pump&motor)
Near Wimberley, TX 78676
Andrew
Job Details: 11/17/2020
DRYER MAYTAG MEDC200XW1 "Arrived on site to test unit for not heating. Found heating element not getting voltage. Timer was receiving proper voltage but not putting any voltage out. Cutoff, thermal fuse and element all tested good. Replaced timer, tested unit, unit is working as designed. Venting is good and unobstructed. Job complete."
Near Sunset Valley, TX 78745
Jacob
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for unit making noise. Tested unit. Found that noise was coming from the control damper. Replaced control damper. Tested unit. Unit test good. No issues at this time. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for REFRIGERATOR - NO LIGHT - NOT COOLINGPlaced in diagnostics and tested pantry lights. No response from UI to Board. Removed board and installed new board and all lights inside tested good. Ran another diagnostics and pantry lights responded to new board. Job completed. Gave customer a LB but I failed to take a photo of it.
Near Round Rock, TX 78665
Cliff
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to diagnose a refrigerator that is not producing ice. Found bail arm not seated properly. Reset bail arm to proper position and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to install previously diagnosed and ordered part. Due to the grid cutter being broken, I removed and replaced the cutter and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78744
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 Arrived on site and inspected refrigerator and found ice door mounting points on refrigerator door are broken. A new freezer door would be needed to correct issue. Freezer door is no longer available. Sent pictures to:KB/AHS; ordrng 1 2325839US (Freezer door)
Near Leander, TX 78641
Lou
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that they trouble shot the unit by unplugging it for 30 mins and once plugged in, the unit began to make ice. I placed the unit in diagnostics and tested the ice maker in test #120 and it operated as designed. I tested the fill tube in test #97 and it failed. I tested the water dispenser in test #96 and it passed. Retested test #97 and it passed. I advised the customer that the unit will need the UI and hv control due to a glitch in the controls. Also found the right door gasket it torn and will need replacing. I am ordering the hv control, UI, right door gasket, CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the parts being OOS. No water leaks observed during service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (AUTHORIZATION ) and 1 W10917313 (gasket-dor) and 1 W11262313 (panel-ui) and
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for Not Operating or Won't Start - Has Power - Top Load Washer Found washer plug was shared with other electronics. Advised customer to keep washer on it own outlet. Placed in diagnostics and got F2E1 F0E3. Replaced lid lock due to washer not allowing proper operation along with error codes. Attempted to tart a load and selection would not start when holding down the start button. Replaced control and unit began operating as designed. No leaks detected. Job completed.
Near Lago Vista, TX 78645
Lou
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised the unit is no longer leaking, but pointed out that the console and outer door panel were damaged. Customer advised that when the unit did leak, it was a large amount of water coming from underneath. They advised that someone had taken a look at the unit and found the tabs on sump weren’t latched to the tub to secure the sump/motor assembly. I found the right side tab was broken off and the front tab on the sump wasn’t latched to the tub. The sump was only being secured by the left tab. I found pieces of shredded plastic under the unit on the right side looking as if it came from the tab mount. I found the console was damaged on the right side exposing broken glass and the outer door panel was bent on the right side at the console. Also found the flooring under the unit was badly warped/raised due to the water leak. Also found the unit not mounted correctly o
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived onsite for washer shaking excessively. Ran unit in diagnostics and found that the unit experienced unbalanced loads. Instructed customer on proper loading and cycle selection. No leaks present at this time. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR GE GFE29HGDABB Arrived on site to install previous diagnosed part. ordrng 1 WR60X10358 (CONDENSER FAN)
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on job to replace previously diagnosed parts. After replacement test operation still taking too long to light and continues to click afterward. Will need to replace orifice. ; ordrng 1 W11502161 (PLEASE KIT)
Near Meadowlakes, TX 78654
James
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB6769PAB1 Arrived on site and inspected unit for leaks. Found door vent and dispenser leaking. Unit will need new vent and dispenser to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10428211 (vent asm) and 1 WPW10428217 (dispenser)
Near Austin, TX 78704
Jacob
Job Details: 11/17/2020
OVEN KITCHENAID KOCE500ESS11 Arrived onsite for front part of the door having scratches. Looked at door. Found scratches. Replaced front part of the door. No issues at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DC3 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit/calibration. No leaks at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 11/17/2020
COOKTOP KITCHENAID KCGC506JSS00 "Arrived onsite for control panel having scratches. Looked at control. Saw scratches. Attempted to put the unit apart. Found that there is caulking on the left and right of the unit, let customer know that the unit will need to be re caulked by the builder once service is finished. Need to still replace control panel. Ordered name plate. Customer would like all done at once. Office to reschedule. ; ordrng 1 W10839793 (nameplate)"
Near Austin, TX 78703
Richard
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW96HEAU0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F6E5 lost communication between CCU and EB (expansion board). Checked wire harness and it looks good no frayed or burnt wires. Will need to replace both control boards. Ordering parts and office to schedule. ; ordrng 1 WPW10388229 (cntrl-elec) and 1 WPW10701570 (cntrl-elec)
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived onsite for a cooktop with the knobs turning on the opposite burners. I tested the unit and found the the rear burners turning on with the opposite sides knob. I corrected the harness at the switches. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and inspected refrigerator And found no ice production, attempted to cycle icemaker and it will not move. Will need to bring back the correct icemaker to complete repair. .; ordrng 1 W11284458 (Icemaker)"
Near Austin, TX 78734
Luis
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSP48QHS00 "Arrived on site for no ice. Ran ice maker through a cycle water not filling ice maker during cycle,ran forced fill water entering ice maker,diagnosed a defective ice maker. Installed a new ice maker ran harvest test passed water filled ice maker.; used 1 4317943 (ICE MAKER ) from stock"
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site , replaced orifice holder and burner head . All burners on cooktop are functioning properly. No gas leaks detected at time of service. Job complete"
Near Austin, TX 78734
Luis
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRTS0 "Arrived on site for no ice. Ran diagnostics,recirculating pump not powering on,unit passed all other diagnostic test. Replaced pump ran diagnostics all test passed ; used 1 WP2313628 (PUMP) from stock"
Near Round Rock, TX 78681
Cliff
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is leaking. Found fresh food evaporator drain line clogged. Cleared drain line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Andy
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking from FC. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10499597 (tube)
Near Austin, TX 78737
Leonardo
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on site to install previously diagnosed parts to resolve no heat. Installed new element and retried. All is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer tripping breaker. Upon further inspection, customer advised that the unit will run for approximately 4-5 mins and the breaker will trip. Once they turn it back on at the breaker, the unit will show the time it had on the display when the breaker tripped. Other times, the unit operates just fine. I found the unit is on a GFCI breaker and outlet. I placed the unit in diagnostics showing error code F7E0-Loss of power. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet for the error code, I tested the main control and tested VDC at pins at J18-3 & J18-1 and got less than +5VDC. I removed and replaced the main control and calibrated. Retested and unit operated as designed. I recommended that the customer have someone check the breaker and replace it with a more up to date breaker if needed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not filling. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill. Ran automatic test cycle and measured voltage to inlet valve at 120 volts. Performed manual test mode and found control not sending voltage to valve. Ran in normal operation on normal cycle and found activating. Found failed inlet valve. Returned on site to replace inlet valve. Removed failed valve and installed new. Performed diagnostics mode and activated automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
Near Lakeway, TX 78734
Luis
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site for ice build in freezer and moisture in fresh food. Found freezer compartment fully of frost and ice,moisture in fresh food. Hinge side of cabinet damaged large gap on hinge side of cabinet,called tech support and ran a video chat,per tech support appears unit has been dropped
Near Georgetown, TX 78633
Cliff
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KBFO42FTX08 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found failed defrost bi-metal. Wire harness for freezer evaporator will need to be replaced to complete repairs. Office will need to get authorization from home warranty and set a return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W10482185 (harns-wire)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/17/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for ONCE UNIT REACHES TEMP THEN WILL DROP AND NOT GO BACK TO SET TEMP - TRIED TO CALIBRATE DIDNT WORKRemoved old sensor and installed new sensor. Ran temps, after 30 minutes it wouldn’t get past 250 degrees. Oven display temp reached 350 and oven began to cycle the down temp.
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for improper latching and error in cycle. Upon inspection found unit was having trouble latching. Replaced latch, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 11/17/2020
WASHER MAYTAG MHW5500FC0 "Arrived onsite and found unit with intermittent leaking valve into the tub. Ordering valves and 2 man, as units are stacked. Office to reschedule. ; ordrng 1 2MAN"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/17/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and tested operation. Found very large yellow and orange flame. Found broiler has 145 orifice and should have a 90. Installed correct orifice and tested operation. Unit tests good. Job complete
Near Austin, TX 78727
Scott
Job Details: 11/17/2020
RANGE KENMORE 362.713219 "Arrived on site ,replaced igniter . Tested oven unit is preheating up normally . No gas leaks detected at time of service. Job complete ."
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to diagnose dishwasher that was not draining at times and not cleaning super well. Found error code for drain failure. When I ran the unit it passed all diagnostic tests, but the drain was backing up into the sink, and then running back into the unit. Advised the customer to have their garbage disposal and pipes cleaned to allow the unit to properly drain. Recommended running affresh to clean out lime scale buildup, and to use rinse aid / high temp options. At this time all is working as designed and failure is due to unit not being able to drain into sink. Call complete."
Near Austin, TX 78703
Leonardo
Job Details: 11/17/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to replace adjuster. Replaced part test unit and unit test good job complete
Near Hutto, TX 78634
Andy
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7500GC2 And on site for water dripping issue and control panel not working properly. Tested and inspected unit and found failed UI main control and inlet valve. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/17/2020
DRYER WHIRLPOOL MEDC465HW "Arrived on site to inspect dryer for scratching noises, upon inspection found the wheels grinding. replaced wheels and found no extra noise. Complete"
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for a cooktop with the LF burner not lighting correctly and the grates are broke. I cleaned the orifices and adjusted the ignitor on the LF burner. The burner light correctly. I went over cleaning the unit with the customer. T. Ordering W11214957 grate kit. Office to RS.; ordrng 1 W11214957 (Grate kit)
Near Austin, TX 78703
Richard
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KSCS25FTMS02 Arrived onsite for the refrigerator leaking water from freezer. During testing found that the freezer drain tube was clogged causing the issue.Removed ice build up in drain pan and removed drain tube and got the clog out. Put everything together and issue has been resolved.
Near Bee Cave, TX 78738
Brandon
Job Details: 11/17/2020
DRYER WHIRLPOOL WED9400SU0 "Arrived on site for customer complaint of unit making noise, found debris in blower wheel, I removed debris, unit tested.
Near Canyon Lake, TX 78133
Noah D
Job Details: 11/17/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for leaking during operation, upon inspection found the valve cracked ; ordrng 1 W11210463 (VALVE)"
Near Round Rock, TX 78681
Cliff
Job Details: 11/17/2020
COOKTOP WHIRLPOOL KCED600GBL01 Arrived on site to diagnose a cooktop that is not sitting flush in cabinet. Found cabinet top made out of uneven tile which will prevent unit from sitting properly. Installed foam stripping under glass to help with appearance. No further repairs can be done at this time and job is complete.
Near Austin, TX 78704
Leonardo
Job Details: 11/17/2020
RANGE WHIRLPOOL KSDG950ESS2 Arrived on site to test unit for rack coming out. Test unit and found bad rack ordering new rack will just deliver at front door. Office to reschedule. ; ordrng 1 W11225131 (SLIDING RACK )
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for a range that will not ignite the broil burner in convection bake and the customer can hear the broil ignitor when set to broil or convection broil but the burner doesnt light and they smell gas. I explained to the customer that the broil element does not come on in convection bake. I called tech line and spoke with JK SR# 7729295075 to verify this. I tested the broil and convection broil functions and the burner ignited on either the first or second click every try. I let the unit reach the broil temperature set point to see if the burner would reignite. The burner ignited every time. I checked the relay logic for convection bake and found the broil element never getting power. I found the convection element having power the entire time never cycling to broil. I replaced the main control. Call complete.
Near Austin, TX 78756
Luis
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit shutting itself on and off. Replaced main control,powered unit on same issue,replaced Orion control unit still shutting on and off,called tech support,checked voltage at Orion harness good ran diagnostics on all dc components unit all passed per tech support checked all harness good,damaged or break in a wire in the liner cabinet
Near Florence, TX 76527
Tyler
Job Details: 11/17/2020
REFRIGERATOR FRIGIDAIRE FRS26F4CQ0 Arrived on site for refrigerator not cooling properly. Upon arrival I found that the refrigerator was not cooling due to a defrost issue inside of the freezer section. And after bypassing the defrost thermostat I was able to verify that the defrost control board is also not sending power to the heater in order to defrost the ice. The defrost thermostat itself is also shorted. Office will need to reschedule due to needing to verify icemaker kit plus adaptive defrost control availability; ordrng 1 5303918476 (adc iv kit) and 1 UNKNOWN (RESEARCH ICEMAKER KIT + ADAPTIVE DEFROST CONTROL AVAILABILITY )
Near Austin, TX 78745
Leonardo
Job Details: 11/17/2020
RANGE KITCHENAID KFGG500ESS2 "Arrived on site to test unit for door not closing correctly. Test unit and found bad hinges, ordering new hinges office to reschedule. ; ordrng 2 W11162113 (HINGES )s"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KSRK25FVMK00 "Arrived m site for refrigerator not dispensing ice. Inspected unit and work area. Found ice door not connected to door mechanism. Per diagnostics mode and tested dispenser operation. Found auger motor not turning shaft. Gained access to motor and tested voltage. Found 120 volts. Gained access to ice door and inspected, found nothing broken. Reinstalled ice door and found that it had shaped in place correctly. Will need to replace auger motor to repair. Removed failed motor and installed new. Assembled unit and tested operation. Found auger shaft turning and ice door opening and closing correctly. No ice in bucket at time of service. All tested good, no water leaks detected during service.
Near Kingsland, TX 78639
James
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found unit would not power on. Found proper voltage to unit but external pump has power off to unit. Bumped pump and it began to function. Tested unit for ice making and found reservoir not filling up completely. Found water level sensor bad in recirculating pump. Unit will need new recirculating pump and external pump to repair. ; ordrng 1 W10825875 (pump)
Near Austin, TX 78751
Wesley
Job Details: 11/17/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite and calibrated unit. All checks good. Unit is now operating as designed.
Near Meadowlakes, TX 78654
James
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and installed new ice maker and ice door. Customer asked abound a handle that is squeaking. Found handle set screws on deli drawer are cross threaded and I was not able to,correct. Unit will need a new handle to complete repair. Office to schedule return services due to part availability. ; ordrng 1 W11045125 (handle)"
Near Austin, TX 78759
Wesley
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and replaced wiring harness. Unit is now operating as designed. Advised customer on repair.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on site to follow up on dryer not heating. Customer told me on arrival that the unit never heated after tech worked on it last visit. Tested all safety devices and found thermostat open and not providing power to heating element. Unit needs new thermostat to resolve. Also found unit to have 250 - 250 volts running constantly. On repair unit should be ran and have voltage tested. ordrng 1 WP8318268 (thermostat)
Near Austin, TX 78734
Robert
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on job to replace previously diagnosed parts. After replacement test operation icemaker powered on and filled with water.
Near Austin, TX 78758
Wesley
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite and customer stated that failure may have been caused by complete air blockage. Removed blockage. Unit control is dead. Verified voltage to the control through the fuse. Advised customer that ordering control ; ordrng 1 W11388040 (CONTROL )
Near San Marcos, TX 78666
Andrew
Job Details: 11/17/2020
DRYER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for burnt terminal block. Replaced terminal block, found torn shirt wrapped around blower wheel causing unit to trip. Also noticed unit is not receiving proper voltage. I was getting 210v(took pic). Advised management to have electrician correct issue. Thermal, cutoff, and heat element all tested good. Job complete."
Near Austin, TX 78732
Brandon
Job Details: 11/17/2020
DRYER LG DLEX4370W "Arrived on site for customer complaint of unit not heating and giving an error code, found exhaust thermistor unplugged, I plugged in thermistor, and retested unit, tested good.
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0AB01 "Arrived on site for oven not operating normally. Ran diagnostics,no error codes . Buttons were hard to activate . Did hard and control reset . Unit is heating normally now . Job complete ."
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 "Arrived on site to replace valve, after replacing, unit was getting water, now the circulation pump failed, ordering pump assembly. ; ordrng 1 2313702 (water pump)"
Near Marble Falls, TX 78654
Lou
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSCS25INSS02 "Arrived on site to inspect refrigerator ice maker freezing up. Upon further inspection, the customer advised that the unit is making ice it so just not dispensing. When I went to remove the ice bin, I found it frozen stuck and could not get it out. After steaming the ice and getting it free, I found the ice chute door is not closing securely and allowing warm air into the ice chute and up into the ice bin and melting the ice and once it closes, the melted ice freezes up and blocks the chute. I removed the chute assembly and replaced it with a new assembly. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. I recommended that the customer remove the ice bin a few times per month, depending on ice usage and clean the ice bin out and underneath the bin and allow it to air dry completely before putting it back in the refrigerator."
Near Kyle, TX 78640
Richard
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added Freon. Found that pressures will not hold keeps going into a vacuum. Started looking for leaks and found that there is a leak coming from in front of the cabinet where the freezer door hinge is located. Complete Sr 7729300114
Near Austin, TX 78728
Scott
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for fans not working . Ran diagnostics,no error code . All fans working . Microwave and oven heating properly. No failures found . Job complete ."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL WMH53521HB0 "Arrived on site for The microwave does not register that the door is closed. Therefore the light inside wont turn off, and we are unable to start the microwave. Found lower interlock damaged. Installed new lower interlock and microwave is operating as designed. Job completed. Gave customer a Leave Behind but failed to take a photo of it."
Near Austin, TX 78754
Matthew
Job Details: 11/17/2020
DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not drying. Upon inspection found failed fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"