We serviced a
GE REFRIGERATOR
Model GSS2OIEMAWW
Near Kyle, TX 78640
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of unit leaking, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78748
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of unit not spinning or agitating, ran diagnostic tests, unit filled with hot and cold, agitated, drained, and spun, ran calibration, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS0
Near Austin, TX 78744
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for unit heating for about 1 minute to 2. Test unit and found cooling fan not turning on so magnetron over heating and turning off. Found fan not getting power. Will order new control board and fan. Office to reschedule. ; ordrng 1 W11467778 (Control board) and 1 W11230994 (Cooling fan motor)
We serviced a
KENMORE REFRIGERATOR
Model 106.522691
Near Austin, TX 78757
Luis
Job Details: 07/16/2021
"Arrived on site for no cool. Powered unit on diagnosed a defective compressor replaced compressor,valve and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78736
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of gasket broken, I replaced gasket, unit tested good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Pflugerville, TX 78660
Matthew
Job Details: 07/16/2021
"Arrived onsite for dishwasher not drying dishes properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test and all passed. Instructed customer that insuring hot water is supplied to the unit is key to optimal functionality of the unit, as well as continual use of rinse aid. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
Arrived on site and inspected frost buildup inside the freezer compartment at the top of the unit. Found there is an air gap between the cabinet and inside thats allowing warmer air inside. Used the small amount of silicone to seal the cabinet until the next visit. Unit will also need a door cam to lift the freezer door to prevent and future air leaks. Order the research for the plastic door cam and silicone 8201711. Office to reschedule return services. Needs more work ; ordrng 1 RESEARCH (Freezer Door Cam to lift the door)
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS2
Near Meadowlakes, TX 78654
Cliff
Job Details: 07/16/2021
Arrived on site to diagnose a range that needs lp conversion. Converted unit and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kyle, TX 78640
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected refrigerator and found freezer light is out and ceiling lights in fresh food section are out. Replaced freezer light and all lighting is now operating normally.
We serviced a
GE DISHWASHER
Model GDF570SSF7SS
Near Georgetown, TX 78628
Jimmy J.
Job Details: 07/16/2021
Arrived on site to install previously diagnosed part. Removed valve and installed new valve. Ran light load and I could hear valve turning on and off as it went through cycles. No leaks detected. Job completed.
We serviced a
AMANA REFRIGERATOR
Model SXD26VW
Near Burnet, TX 78611
Cliff
Job Details: 07/16/2021
Arrived on site to replace previously ordered parts for refrigerator. Found unit shorting overload for compressor even when not installed on compressor. Defrost timer was miswired during previous repairs causing untraceable short in wall of unit. This is causing excessive amperage to short overload.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
Arrived on site for upper rack falling . Found wheel on left adjuster broken off . Replaced both adjusters with kit . No other issues found . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Manor, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for refrigerator freezing items in FF section. Upon arrival put unit in diagnostics. Temperatures are set at recommended. Ran dampener test and is functioning properly. Found thermistor out of range. Replaced thermistor and tested. Also raised FF temp to 39 degrees. Notified customer not to load product directly in front of vent and not to block proper air flow. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Kyle, TX 78640
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for oven not igniting. Test unit and found igniter connection not sitting on igniter correctly. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Georgetown, TX 78628
Jimmy J.
Job Details: 07/16/2021
Arrived on site to install previously diagnosed parts. Removed all four shocks and installed four new shocks. Noise is still present. Removed back panel and found the rear support bar that the back shocks mount onto was knocking into both left and right side panels this same bar sits on top of. Used pads to fill in the small gap between panels and knocking noise is gone. Currently the washer is not sitting on its legs. Instead its sitting directly on the floor. Customer will be moving soon and they intend to remount the washer on the pedestal. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WET4024EW0
Near Georgetown, TX 78626
Wesley
Job Details: 07/16/2021
Arrived onsite and found drum is not round and thumps. Ordering new drum to repair. Office to reschedule.; ordrng 1 3391834 (Drum)
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS0
Near Austin, TX 78728
Scott
Job Details: 07/16/2021
"Arrived on site for vent making noise . Tested vent blower motor making more noise when on higher rpm then low . Checked squirrel cage , no signs of wear . Also checked chassis of hood . Looked normal. Ordering blowe assembly. Call to set return .; ordrng 1 W11099742 (Blower)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78703
Luis
Job Details: 07/16/2021
"Arrived on site for thin to no ice. Ran diagnostics weak water flow to reservoir with filter installed and removed,disconnected water line to valve weak water flow from source diagnosed customer will need a plumber to figure out weak water flow to unit"
We serviced a
KITCHENAID RANGE
Model n/a
Near Austin, TX 78703
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for oven door not opening. Test unit and found bad thermostat. Replaced part . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details: 07/16/2021
"Arrived on site and replaced actuator diagnosed on previous visit washer will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL FREEZER
Model EV250NXTQ03
Near Austin, TX 78734
Luis
Job Details: 07/16/2021
Arrived on site for cooling complaint. Compressor running no air flow from fan motor evaporator fan not running diagnosed unit will need a new fan motor.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/16/2021
Arrived on site to replace previously ordered parts for microwave. ; ordrng 1 W11391714 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVSS4
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect dishwasher control panel lights flashing. Upon further inspection, I found the unit in standby mode and the far left indicators flashing on the console. I placed the unit in diagnostics and tested and it operated as designed except while testing, there were indicators that were lit that shouldnt have been. No water leaks observed during service.; ordrng 1 WPW10250018 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
Arrived on site and inspected washer with washing and spinning issues. Confirmed the complaint and found the new style actuator was defective causing the malfunction. Removed and replaced it and tested the unit and unit tested as designed. Customer satisfied. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78731
David Z
Job Details: 07/16/2021
"Arrived on site to diagnose dishwasher that is not draining. Ran unit and could hear motor humming but not draining. Removed pump and found a piece of glass stuck that scraped up the blades and housing. Replaced drain pump and retested. Verified unit working as designed with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Austin, TX 78728
Scott
Job Details: 07/16/2021
"Arrived on site for unit not dispensing ice , and center crisper pan rail broken . Found ice bucket not turning . Replaced bucket , now dispensing ice . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite to install previously diagnosed parts. I found the unit needing to be converted for LP. I converted the unit with the conversion kit provided with the unit. I installed both panels and cooktop. I was not able to test the unit due to it being uninstalled and not connected to gas at the time of service. I advised the customer to reach it to us if anything does not seem correct after installing and connecting to gas. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Georgetown, TX 78633
Wesley
Job Details: 07/16/2021
Arrived onsite and found unit single inlet valve failure. Replaced valve. Also found inlet hose restricting flow. Replaced hose with truck stock belonging to tech.
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 07/16/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for ice machine with external drain pump not turning off. Upon inspection I confirmed the complaint. I replaced the drain pump and ran the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for refrigerator with lights out and flickering. Upon inspection I found the RC lights would flicker on when the doors opened then go out. I found the FC light dead.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Killeen, TX 76549
Tyler
Job Details: 07/16/2021
"(CH) Arrived on site to install previously diagnosed parts. Upon arrival double checked threading on gearcase and found it still intact so it did not need to be replaced. Disassembled unit and replaced the Agitator, agitation screw and spanner nut. Reassembled and tested unit to find all functions operating as designed and agitator locked tightly in place. Call complete."
We serviced a
KITCHENAID OVEN
Model KEMC308KSS04
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2021
Arrived on job for complaints of no display. Found the interior lights working but no display. Checked voltage and 120 vac to control. Will need both control and membrane to complete control not display properly and membrane as old as it is will fail once unplugged from original control. ; ordrng 1 8302346 (control assy) and 1 8302660 (membrane (ss))
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78703
Luis
Job Details: 07/16/2021
Arrived on site for no cool. Compressor making odd loud noise freezer temp @ 50? diagnosed a leak in the system ordering evaporators and compressor job will need at least 2hrs ; ordrng 1 W11393142 (Compressor) and 1 W11099748 (Evaporator) and 1 W11291123 (Evaporator) and 1 Accessvalve (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Round Rock, TX 78665
David S
Job Details: 07/16/2021
Arrived on site for techline diagnosed sealed system repair. I gained access to the compressor and punctured the dryer. I found the equalized pressure at 75 psi. I evacuated the system. I installed a access valve and a uv dryer. I pulled a vacuum on the system and monitored pressures. I found no vacuum leaks. I put a measured charge of 4.6 oz of r134a into the system I found the operating pressures at 0 low and 130 high. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of fan not shutting down, found failed switch, also found switch housing was completely busted. Ordering switch housing and switch. ; ordrng 1 W11387938 (Switch housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 07/16/2021
"Arrived on site for a washing machine that?s not making selections. Inspected unit and work area. The customer advised that the lights do come on but that as soon as the light for sensing comes on, the unit turns off. He did advise that only happened twice in a row a week ago. I tested the unit in an auto test in the unit ran as designed. Checked for stored error codes and found an F7 E5 (shifter fault), F2 E1 (UI stuck key), and F8 E1 (no/low water detected) error codes. Ran a test on both water valves and the customer advised that there is no hot water going to this unit. Found the waterlines hooked onto a wire splitter attached to a garden hose. I did advise the customer that that would cause issues with the unit especially because he is washing his clothes on warm. The customer advised that something electrical was wrong with the unit since all the individual components were working fine. Went ahead and replaced the control and tested the unit. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for unit not starting. Test unit and found unit not draining. Test unit and removed drain motor and cleared drain motor out. Test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Austin, TX 78717
Justin
Job Details: 07/16/2021
"Arrived on site for a refrigerator with a leak. Upon arrival the customer stated the leak appeared to be coming from the IM area, and they had turned off the water at the wall. I checked temps and found the FC at 3?F. Upon further inspection I I found the ice bin one solid block of ice, and an ice trail connecting to the IM. I found the IM would infinitely harvest and call for water, causing the tray to overfill and spill out into the FC. I turned the IM in the off position and it still continued to harvest. This indicates a bad IM. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model MZF34X20DW00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/16/2021
Arrived on site to test unit for not cooling/evap frosting over. Ran diagnostics and found heater engaging as designed. Was getting fluctuating resistance readings on evap thermistor. Also found control not responding well. Recommend replacing control and evap thermistor. Office to reschedule.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78741
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer/dryer combo and found powder tub has a crack in it near the drain pump. A new outer tub will be needed Dryer would have to be removed in order to access washer. This would require two technicians and two hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/16/2021
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Del Valle, TX 78617
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer and found F9E1 saved error codes. Inspected drain catch and found it full of debris. After clearing it drain is operating properly. No further repair is needed at this time, job complete ;
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Manor, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for microwave maker loud noise when in use. Tested unit and found noise coming from blower fan. Upon inspection found fan rubbing on housing causing noise. Blower was warped. Replaced blower and tested. Unit is functioning properly. No noise at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78741
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected Dryer and found it will not turn on, dryer has a large amount of condensation inside and condensation can be seen on the control panel. Will need to bring back control panel to correct issue.; ordrng 1 W11378949 (Console) and 1 W10568405 (Speaker) and 1 W11160620 (Harness) and 1 W10884773 (Badge) and 1 W11231800 (Seal) and 1 W10693363 (Fuse) and 1 280148 (Cut off kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78723
Matthew
Job Details: 07/16/2021
Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran calibration. Speaking to customer found that improper loading and cycle selection may be the issue. Instructed customer on cycle selections and proper loading. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78705
Jacob
Job Details: 07/16/2021
Arrived onsite for unit not draining. Tested the unit not draining. Was able to replace the drain motor. Tested unit. tested good. No issues at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
Justin
Job Details: 07/16/2021
"Arrived on site for a wall oven that is having different intermittent issues. The customer stated that sometimes the lower light will not turn off unless you slam the door, the lower oven will intermittently have problems reaching temps, and the lower oven convection or cooling fan sometimes will run and not turn off. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error code. I then activated each load separately and found it working as designed. I preheated the unit and found it getting to proper temps. At the time of service I could not replicate the issue. I did not see any loose connections on the harness, nor any damage on the door by the latch. I called techline and spoke to Leon and received SR# 7731262617. Leon recommended not replacing parts unless we are able to replicate the failure. He indicated the light issue could be some sort of latch problem, and that if it was the sensor it would not be an intermittent issue. Due to being an intermittent issue and the customer providing videos of the light failure, I am ordering the UI latch to install. We will return with the thermostat and blower already on hand. Office to reschedule. ; ordrng 1 W11086141 (Console) and 1 W10883049 (Latch)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/16/2021
Arrived on site to diagnose an oven that is not heating properly. Tested unit and set calibration to ensure accurate baking. All is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
Arrived on site for gas smell. Checked every connection with gas meter and liquid leak detector. Burner tops and oven have normal. Flame spread . Ran preheat . Checked all connections again with liquid and meter . No leaks detected at time of service. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KS0
Near Kempner, TX 76539
Al
Job Details: 07/16/2021
"Arrived on site and inspected a garage side by side refrigerator not cooling. Confirmed the complaint and disassembled to access the compressor and evaporator. After turning the control on in both sections, I waited for approximately 15 minutes and never observed any sort of frost pattern on the evaporator. Both condenser and evaporator fans were working. The compressor was on, but wasnt cooling the unit. Ordering compressor, evaporator, sealed system tech, drier, research for any other parts needed and authorization from AHS. Unit will require 2 hours. Office to schedule return services ; ordrng 1 5303918284 (EVAP) and 1 5303305677 (Drier filter) and 1 5304511982 (Compressor Kit) and 1 Authorization (Sealed system technician , 2 hours, authorization)
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Georgetown, TX 78633
Wesley
Job Details: 07/16/2021
Arrived onsite and found f1e1 and f9e0 errors. Replaced both controls to repair issue. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the fill tube continuously freezing up inside the door. I removed and replaced the FC door and when I went to test, I found no water coming into the ice maker and no water dispensing at the water dispenser. I could hear the valve opening. I removed the filter and retested and the ice maker filled and water dispenser dispensed water. I placed the filter back in the filter head and retested the water dispenser and water trickled out. Customer said they recently replaced the filter.. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Water filter)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HBL00
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2021
Arrived on job for complaints of leaks. Found the ice machine full of water not draining. Pulled unit out about 3 inches and water drains. The installation will need to be corrected customer is going to contact install company. Also the pump with sensor failed and the unit is not sensing container full will need pump to complete. ; ordrng 1 W11542867 (PUMP )
We serviced a
LG DRYER
Model DLE1501W
Near Georgetown, TX 78626
Wesley
Job Details: 07/16/2021
Arrived onsite for control failure and repair kit needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/16/2021
"Arrived on site for FEATURE NOT AVAIL - COUNTS DOWN BUT THEN STOPS. Placed in diagnostics and F1E5 came on. Tested inverter board and was not getting the proper voltage. Ran microwave for one minute and it stopped at 42 seconds and gave error code again. Ordering inverter board W10217711, magnetron W11346197, and control WPW10486188. Returning with all previously ordered parts JIC. Collected service fee. ; ordrng 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 WPW10486188 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak. Ordering compressor, evaporators, filter drier, coupler, also found when unit stopped cooling the ice melted onto the deli UI and drawer damaging the UI and drawer. ; ordrng 1 W10815669 (Deli drawer) and 1 WPW10769076 (UI deli drawer) and 1 W10756020 (Compressor) and 1 WPW10143759 (Drier) and 1 Cnote (SS tech/2 hours) and 1 W10626970 (Suction tube) and 1 Cnote (Office to reschedule) and 1 W11035765 (RC evaporator) and 1 W10248589 (FC evaporator) and 1 W10913906 (Coupler) and 1 Cnote (Schedule SS repair first if deli drawer is on back order)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Jacob
Job Details: 07/16/2021
Arrived onsite to replace parts to the unit. Replaced parts. But still had issues with the basket not lining up and still spinning wobbly. Office to reschedule.; O-emld tckt
We serviced a
MAGIC CHEF WASHER
Model MCSCWD27W5
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
Arrived on site to install previously ordered drain pump. Removed and replaced it and unit tested as designed without any leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Andice, TX 78628
Lou
Job Details: 07/16/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the detergent dispenser hose leaking water, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Killeen, TX 76541
Tyler
Job Details: 07/16/2021
"(CH) arrived on site for cooktop needing replacement glass panel. After installing new panel and inspecting functionality I found cooktop working as designed. Customer also stated they couldnt get functionality from oven. Tested main control, and both elements as well as thermostat. Found main control not sending any voltages down to oven bake/broil elements. Will need office to reach once Ava of part is known; ordrng 1 W11122560 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Wimberley, TX 78676
Robert
Job Details: 07/16/2021
Arrived on job for complaints of noise and smoke. Found the cap and diode shorted. After replacement test operation.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS00
Near Leander, TX 78641
Justin
Job Details: 07/16/2021
Arrived on site to install previously diagnosed part. I installed the new ignitor and then tested the unit. The unit was now igniting. I preheated the oven and it is now running as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Austin, TX 78703
Jacob
Job Details: 07/16/2021
"Arrived on site for unit not agitating when needed. Tested unit and unit would not agitate at times. Concluded that the Actuator needs to be replaced. Replaced actuator, part did not solve issues upon further inspection found that the wiring harness is not carrying voltage to actuator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL01
Near Georgetown, TX 78628
Wesley
Job Details: 07/16/2021
Arrived onsite and found icemaker not producing frequently but only occasionally. Faulty thermistor.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78717
David S
Job Details: 07/16/2021
"Arrived on site to install previous diagnosed parts. I installed a new wiring harness, terminal cover and screws. The maintenance will have to install a new power cord. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW
Near Austin, TX 78746
David Z
Job Details: 07/16/2021
Customer will call back to reschedule. Unit is uninstalled and in the garage with no accessible plug. They will call back when unit is reinstalled.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/16/2021
Arrived on site to install previously diagnosed part. Removed damaged panel and installed new panel. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 07/16/2021
"Arrived on site to test unit for not spinning. Found error code f7e5(shifter fault). Replaced shifter, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model RBD275PDT15
Near Georgetown, TX 78628
Wesley
Job Details: 07/16/2021
Arrived onsite and installed the rebuild to repair unit. Tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Florence, TX 76527
Wesley
Job Details: 07/16/2021
Arrived onsite and repaired belt squeak and advised customer on use and care and design. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for dryer not operating. Upon inspection I confirmed voltage at the terminal block. I accessed and replaced the main control and console. The unit restored function. I used the provided vent test kit and found the test indicated poor air flow. I advised the maintenance manager that the vent would need to be cleaned out to prevent this issue from returning. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
"Arrived on site , replaced valve . Ran diagnostics all checked normal. No water leaks detected at time of service. Returning valve back to return to whirlpool . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
David Z
Job Details: 07/16/2021
Arrived on site to follow up on dishwasher that was retaining water even after drain. Verified customer has shortened the drain hose and it is draining fine now. Replaced vent motor due to vent motor issue. On removal found the solenoid was blazing hot. Installed motor and retested. Unit now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSE26GGEBCBB
Near Round Rock, TX 78664
David S
Job Details: 07/16/2021
Arrived on site for water dispenser not working and the ice maker not producing ice. I tested water at the dispenser and found no pressure. I turned the water off and pulled the inlet line from the water valve and found it not flowing. I pulled the line from the wall valve and found good pressure at the wall. I spoke to the customer about needing a new filter housing. I replaced the filter housing and tested the unit. It is now working as designed. Job complete . Customer paid in full with credit card.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Georgetown, TX 78628
Wesley
Job Details: 07/16/2021
Ordering additional needed heads and cap kit. All else checks good. ; ordrng 1 W10833886 (Caps) and 1 WP8286813 (Right rear burner) and 1 WP8286814 (Right front)
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near San Marcos, TX 78666
Andrew
Job Details: 07/16/2021
"Arrived on site to replace catch and from panel mounting clip. Found door hinge was bent straightened hinge and door is now closing properly. Installed mounting/hanging clip. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that they find a puddle of water on the front left corner of the unit every 3-4 days. I inspected the ice maker and found no evidence of water leaking from it. I inspected the ice bin and ice chute door and found no evidence of water leaking. I opened the FC door and inspected the bottom of the FC section for ice and found none, but I found on the left side of the chassis at the opening of the FC section where water had been leaking and traced it up to the bottom left hinge of the left RC door. I removed the bottom crisper drawer and found water puddled in the bottom of the RC section due to the RC evap drain tube being clogged. I pulled the unit from its space and removed the drain tube and found a blockage. I removed the blockage and reinstalled the tube and used silicone to seal the gap in the tube at the chassis. Using my steamer, I removed the ice from the RC evap drip tray and from the tube and added two (2) shims to the evap drip pan to level it. Also, while I had the unit pulled out, I found a void in insulation at the back left side of the back panel and advised the customer of my findings. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
UNKNOWN UNKNOWN
Model W1234567
Near Killeen, TX 76549
Al
Job Details: 07/16/2021
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near San Marcos, TX 78666
Andrew
Job Details: 07/16/2021
Arrived on site to test unit for rust and fan power button not working properly. Found no issues with button.
We serviced a
JENN-AIR RANGE
Model JGRP536HL00
Near Lockhart, TX 78644
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for unit turning off when starting. Found bad control board and user interface. Office to reschedule. ; ordrng 1 W11356259 (Control board) and 1 W11356247 (User interface)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78758
Scott
Job Details: 07/16/2021
"Arrived on site , replaced gearcase , cam and valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
Arrived on site for rust on door panel. Replaced door panel. No other issues found with unit . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Round Rock, TX 78664
David S
Job Details: 07/16/2021
Arrived on site for washing machine stopping mid cycle. I inspected the unit and work area. I gained access to the gear case and found o signs of leaking oil or signs of damage to the splutch. I put the unit into diagnostics and found error code F0E2. I put the unit through a diagnostics cycle and found it working as designed. I put the unit into a high speed spin and found it working. I spoke to the customer about soap usage and proper loading of the washer. Job complete.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Tyler
Job Details: 07/16/2021
Arrived on site for washer not spinning clothes out very well. Upon arrival loaded a few towels into the tub and ran a diagnostic cycle. Once the cycle got to spin I watched the tub bouncing around inside the unit. Upon further inspection found the inner and outer tub were still connected but the shocks were going bad causing the tub to bounce around. Ordering 4 new shock absorbers for return visit and rescheduled .; ordrng 4 W11316766 (Shock absorber)s
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Tyler
Job Details: 07/16/2021
(CH) Arrived on site and confirmed customer complaint. I checked freezer temp and found it holding at -2 degrees. I ran a diagnostics cycle on the icemaker and found all functions operating as designed. I noticed that there was no cold air being blown into the icemaker from the freezer. I gained access to the evaporator in the FC and found the ice bin air duct completely frozen over inside with a block of ice. Due to the present ice the fan was stuck in place and burnt out. Reassembled unit and informed customer of the needed repairs. Office will need to reschedule after ahw is made aware of repair circumstances.; ordrng 1 WR13X10742 (Evap cover assembly)
We serviced a
GE MICROWAVE
Model JNM1541SM2SS
Near Killeen, TX 76549
Tyler
Job Details: 07/16/2021
(CH) Arrived on site for microwave tripping breaker. Upon arrival found the unit operating normally until I opened the door which caused the breaker to trip. I disassembled the unit and found the top monitor switch was impacted. Replaced the switch with a new one part #5304509459. Reassembled and tested unit multiple times to ensure the issue was resolved and found everything functioning as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76704
Jonathan M
Job Details: 07/16/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer door and hinges and tested the unit. The unit still was popping out as soon as you went to close it. I called Whirlpool Techline and spoke to Leon SR# 7731051282. He advised that based on our prior repairs, we would need to replace the outer door panel. Ordering the part as well as the catch and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11178521 (nameplate) and 1 WP3389441 (catch) and 1 WPW10459661 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Kayman
Job Details: 07/15/2021
"Arrived onsite for refrigerator making popping noise when opening the left side RC door. I was not able to recreate the popping noise so I called techline to report SR#7731253293. They did not recommend any repair but I found the inner part of the liner of the door is caved in where it engages the door switch. Which could cause intermittent popping of the liner when the shelves are in place. The customer has concerns with the dispenser doing weird things and switching settings without any user input. I am ordering the door, lower hinge and UI to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11307224 (Door Left side RC) and 1 W10830274 (Gasket) and 1 W10917991 (Left hinge) and 1 W11542754 (UI)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Austin, TX 78759
Luis
Job Details: 07/15/2021
"arrived on site for no lights in freezer section. Diagnosed a defective switch,replaced switch assembly tested freezer light working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDC200XW1
Near Bastrop, TX 78602
Matthew
Job Details: 07/15/2021
Arrived onsite to replace previously diagnosed parts. Replaced door switch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Austin, TX 78737
Leonardo
Job Details: 07/15/2021
Arrived on site to test unit for unit not starting and giving error code. Test unit and found f8e2 error unit not draining. Test unit and cleared error and drain pump test unit and unit test good job complete.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Jarrell, TX 76537
Tyler
Job Details: 07/15/2021
"Arrived on site for dryer not turning on but getting powered to lights. Upon arrival confirmed 240 V some outlet disassemble dryer and check all heating hardware I found one of the thermostats had blown and after further testing found with the vent test kit that there was a clog in the wall inform customer findings are replaced thermostat and instructed customer that they would need a dryer vent cleaning at this time in order to complete repairs dryer now functioning as designed, call complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Kayman
Job Details: 07/15/2021
Arrived onsite for washer with broken agitator. I confirmed the agitator had twisted and broken in half. The customer would like to eliminate the agitator and add a washplate if possible. After doing some research on this model I could not find a substitute washplate for this model. I will order the Agitator(W11550891) and return to install. ; ordrng 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cedar Park, TX 78613
David S
Job Details: 07/15/2021
Arrived on site for washing machine leaking. I inspected the unit and work area. I inspected all hoses and found the drain hose was only partially connected to the unit. I reinstalled the drain hose proper.y. I ran a diagnostics cycle and found the unit running with no leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Noah D
Job Details: 07/15/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker broken,replaced icemaker and tested. All voltage and functions returned.
We serviced a
GE WASHER
Model WPRE6150K2WT
Near Bertram, TX 78605
Cliff
Job Details: 07/15/2021
Arrived on site to replace previously ordered parts for washer. Replaced belt and shower assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 07/15/2021
Arrived on site for Not Cleaning - Knob Controls - Top Load Washer. Placed in diagnostics and got F8E1 (long fill). No other error codes came on. Cleared error code. Ran through diagnostics and water was coming in slowly through valve. Diagnostics cycle completed without issue. Removed valve and installed new valve. Placed in diagnostics again and washer completed all cycles as designed. New Valve was allowing water to come through quicker and filled the basket as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 07/15/2021
"Arrived on site for customer complaint of unit making buzzing noise, found noise coming from compressor, this is a normal noise for this style compressor. All thermistors tested good, temperatures tested good, fans tested good."