Service History 445

Near Pflugerville, TX 78660
Andy
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator RC not cooling. Tested and inspected unit And found ice buildup on RC evaporator cover. Spoke with CS, customer to defrost unit 48 hours prior to service and will need to replace evaporator cover w10889841 office to schedule return trip. Authorization needed. Instructed customer on defrosting unit 48 hours prior to service and how to do safely as to prevent water damage risk.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED )"
Near Killeen, TX 76542
Al
Job Details: 09/02/2020
REFRIGERATOR FRIGIDAIRE FPUS2698LF0 Arrived on site and inspected refrigerator ice maker not making ice.Confirmed the complaint and now ordering research for ice maker.Also ordering authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (ICE MAKER)
Near Round Rock, TX 78681
Cliff
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced door, adapters, main control, user interface, fan motor, and seal the gaps with food grade silicone. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site for customer complaint of UI console not responding, found failed UI, ordering console overlay. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413566 (CONSOLE OVERLAY)"
Near Austin, TX 78748
Kevin
Job Details: 09/02/2020
WASHER MAYTAG MVWC565FW2 Arrived on site to test unit for leak. Tested unit found gearcase damaged causing oil leak. Will need entire gearcase assembly to complete. No leaks detected. ; ordrng 1 W10721967 (SPLUTCH KIT) and 1 W10885487 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (DRIVE BELT) and 1 W11428524 (CAP) and 1 WPW10427633 (pulley shield)
Near Georgetown, TX 78628
Lou
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect refrigerator water filter housing door on backwards. Upon further inspection, I found the housing door arm was installed backwards and not securing the filter into place. I removed the housing and removed the door and adjusted the arm and reinstalled ad tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Andy
Job Details: 09/02/2020
REFRIGERATOR FRIGIDAIRE FFU20FC6AW5 And on site for freezer not cooling. Tested and inspected unit and found compressor pulling 7.7 amps (See SD-QuickPic) No
Near Belton, TX 76513
Al
Job Details: 09/02/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived on site and inspected refrigerator for exact same issues for frosting in the freezer compartment by the light.Called Whirlpool Techline and spoke with CHRIS. Even video called with tech line and was told to replace the gasket again.I removed and replaced it and used my heat gun to fit the gasket to the unit.SR# 7728710291.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite and found unit had failed control causing brake failure. Replaced control. All checks good. Advised customer on repair.
Near Kyle, TX 78640
Leonardo
Job Details: 09/02/2020
RANGE FRIGIDAIRE JGBP33BEH3BB "Arrived on site to replace the wire harness, found wire harness test good, need to order switch harness, office to reschedule.; ordrng 1 WB24K10023 (IGNITOR HARNESS ) and 1 WB24K10024 (SWITCH HARNESS )"
Near Temple, TX 76502
Al
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and inspected a wall oven not staying on when the customer selects bake cycle.Confirmed the complaint and found the unit resets itself.I accessed diagnostics error codes and got F6E4 UI to control state status.Called Whirlpool Tech-line and spoke with JK SR7728708422Hook up to Wifi and updateLeft customer the WiFi team number to assist with setup of unit to see if issue can be fixed.Ordering W11296171 UI stainless.Office to reschedule the customer ; ordrng 1 W11296171 (CONSOLE)
Near Austin, TX 78746
Kevin
Job Details: 09/02/2020
DRYER MAYTAG MED5500FC0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage. Thermofuse checked good. Cutoff tested good. Found bad heating element. Purposely left unit unplugged to prevent use which may cause damage. ; ordrng 1 WP8544771 (element)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator not cooling. Upon further inspection I found the RC had another defrost issue. After running a diagnostics I found the ui was showing the thermistor in the freezer passing with a 01 during RC test, the ui it’s self is not getting an accurate reading on the thermistor. Due to ice build up the evap fan motor of the main harness is also getting stuck in a lot of ice and burning out the motor. We will need to return with main harness assembly and ui panel control. Customers are aware that unit needs a 24-48 hr defrost prior to repair. Office to reschedule due to psp parts. Authorization required from AIG; ordrng 1 W11092503 (panel-ui)"
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC drain frozen over again possibly due to small amount of ice left during previous repair. Verified no clogs or issues with drain tube at this time. Fully deiced and dried RC compartment. No other failures found at this time and no leaks found after services were performed. Advised homeowner if issue reoccurs it is most likely due to insulation failure in unit preventing tray from staying warm enough. If insulation issue is occurring no further repairs can be done to correct the issue.
Near Austin, TX 78723
Scott
Job Details: 09/02/2020
DRYER MAYTAG MEDB755DW2 Arrived on site for dryer still running after load is done like the wrinkle option was on but customer had it off . Ran diagnostics and got stuck key pad error as well . All sensors and thermostats checked normal . Will need console UI and control .
Near Austin, TX 78737
Luis
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling compliant,found fresh food evaporator incased in ice. Will need to follow service pointer W11092686F ordering cover,drip pan,clamps and zip ties.; ordrng 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN) and 1 WPW10248595 (CONTROL) and 2 WPW10339879 (TIES)s and 1 WPW10501260 (COVER)"
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDE "Arrived on site for customer complaint of no ice production, found no power getting to valve. Ordering ice maker and control. Will bring back water valves. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10913630 (icemaker) and 1 WPW10739408 (cntrl-elec)"
Near Austin, TX 78756
Scott
Job Details: 09/02/2020
RANGE JENN-AIR JDTSS244GS0 Arrived on site . Found weld on left side upper track had broken off . Replaced both tracks . Unit is now operating normally. No water leaks detected at time of service . Job complete .
Near Liberty Hill, TX 78642
Lou
Job Details: 09/02/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and all but the right rear are functioning properly. The right rear flame is coming out like a torch on high setting, but is normal on medium and lower. I attempted to switch the burner head with the front middle and now both the right rear and front middle burners are like a torch on high setting. I contacted techline and spoke to Bruce and advised of my findings and previous attempted repairs. Also advised of the propane techs readings of 10” pressure which is the lowest reading for propane. Bruce recommended ordering the orifice holder, orifices, flame spreader(burner head), burner caps and valve. Attached to previous SR#7728596962. I am ordering all mentioned parts. Ordering 2 burner heads and 2 LP conversion kits. No gas leaks detected during service. Contacted builder and advised of my findings and parts being ordered. ; ordrng 1 W11319224 (cap-burner) and
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to diagnose a range that is not heating after preheat is complete. Found control board not reigniting oven. Replaced main control and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not heating properly. During testing found that the vent fan is not working. Found that the wires were cut to the vent fan harness. Ordering parts and office to schedule ; ordrng 1 W10849846 (cntrl-elec) and 1 W11300385 (HARNESS ) and 1 W11441128 (BLOWER MOTOR )
Near New Braunfels, TX 78132
Richard
Job Details: 09/02/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived onsite for the oven console not working properly. Replaced console and set it up and oven is working fine complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the line semi frozen up to water tank. Will need new water tank, returning with valve as well. Office to reschedule ; ordrng 1 W11097710 (TANK )"
Near Seguin, TX 78155
Noah D
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect Door for scratch, upon inspection found large scratch on freezer door in top right corner, replaced freezer door with all hardware, checked for alignment. Job complete"
Near Canyon Lake, TX 78132
Richard
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite for the range baking not working. During testing found that that the control board was not working properly replaced control board and issue was not resolved. Did further testing and found that the terminal block was no good. Will need to replace block. Ordering parts and office to schedule ; ordrng 6 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near Round Rock, TX 78681
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I put the unit into home position. When I pierced the dryer I found a full charge still in the system. I evacuated the system and installed a new compressor, UV dryer and access port. I pulled a 30 inch vacuum on the system and monitored for leaks. No leaks present. I charged the system with 5.5 oz of r134a. I found the pressures between low and high side equalizing appropriately. I ran the unit through step 4 and found the pressure good on both evaporators. Unit is operating as designed. Please allow up to 48 hours for freezer to get to temp and allow the ice maker to make ice. Job complete."
Near Austin, TX 78746
Luis
Job Details: 09/02/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostics found pump harness not fully seated to connector,installed pump harness fully to connector ran diagnostics all test passed."
Near Austin, TX 78732
Brandon
Job Details: 09/02/2020
OVEN WHIRLPOOL JDRP436HL00 "Arrived on site for customer complaint of multiple issues, unit shutting off on its own, not connecting to WiFi, and loud noise. Found faulty controls, found WiFi control failed, found noise coming from convection fan motors. Ordering all controls, WiFi control, and both convection fan motors. ; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W11121400 (CONVECTION FAN MOTOR)s and 1 W11234290 (WIFI CONTROL) and 1 W11333311 (UI) and 1 W11334164 (CONTROL )"
Near Marion, TX 78124
Noah D
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for Icemaker issues, upon arriving I installed parts ordered by previous technician and moved over all hardware, checked for leaks or issues, none found. Job complete"
Near Leander, TX 78641
Lou
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and one of the LED modules not working on the ice box, the fill tube heater being burnt out, I removed and replaced the ice maker, fill tube heater, LED module and hv control and tested. Unit is operating as designed. While replacing the hv control, I found a sweat mark on the back panel of the unit (photos). I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78701
Wesley
Job Details: 09/02/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and tested washer for noisy operation. Leveled to eliminate some wobble. All checks good. Unit is operating as designed. Advised customer on status. Unit is repaired.
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid latch light flashing. Ran diagnostics and found that the lid latch is no good. Replaced lid latch and washer tested good. Complete
Near Austin, TX 78701
Wesley
Job Details: 09/02/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site and found unit rattling and squeaking. Will require 2 man 2 hrs. Office to reschedule. ; ordrng 1 2MAN (2 HRS)
Near New Braunfels, TX 78132
Richard
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator fresh food section not cooling properly. During testing found that the fresh food Evaporator is frozen solid causing the issue. Ordering parts and office to schedule. Advised customer to let refrigerator de thaw for a whole day. ; ordrng 1 PERMAGUM (PERMAGUM ) and 1 W11256332 (cover-evap) and 1 W11457241 (PAN) and 1 WPW10248595 (control)
Near Leander, TX 78641
Kayman
Job Details: 09/02/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for double wall over showing error codes and turning off mid cook. But still powered on. The customer advised that the console had recently been replaced. I put the unit into diagnostics and found 2 stored error codes for stuck key and loss of communication to the main control. I replaced the main control . I put the unit into preheat and it is heating as designed at this time. I advised the customer to let us know if the issue comes back. Job complete.
Near Hutto, TX 78634
Tommy
Job Details: 09/02/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer not tumbling. Upon arrival tested voltage to unit voltage good. Found unit belt broken replaced belt. Tested unit all tested good. Job completed.
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher top rack hitting the gasket. During testing found that the left hand adjuster was broken causing the issue. Replaced the left hand adjuster and dishwasher tested fine and no leaks detected complete
Near Hutto, TX 78634
Tommy
Job Details: 09/02/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer not tumbling. Upon arrival tested voltage to unit voltage good. Found unit belt broken replaced belt. Tested unit all tested good. Job completed.
Near Austin, TX 78705
Jacob
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for unit not getting power. Tested unit. Found no power getting to unit. After inspection, found that power plug has been sliced into took pic. Customer will need to get ahold of install company or get the power chord replaced. No issues at this time. Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven not working. Replaced console that was ordered. During setup error code for control board malfunction popped up. Replaced control board and oven tested good . Complete
Near Mustang Ridge, TX 78610
Robert
Job Details: 09/02/2020
DRYER WHIRLPOOL WED7000DW2 Arrived on job for complaints of vent pinched. Dryer push back pinching vent hose. I instructed customer that damaged portion could be removed and vent reconnected but would need to move away from wall so not to pinch hose again.
Near Austin, TX 78723
Matthew
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Arrived onsite for freezing food in the refrigerator. Took temp of fridge and got 38 degrees which matched temp control settings. Ran service 1 and 2 which passed. Ran test 3 air baffle opened. Notice that the frozen food was directly in front of the air vent. Customer was notified not to restrict air flow or problem could continue. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect fridge for icemaker issues, per last visit and tech advise replaced both control and icemaker, moved over hardware and checked for issues, no issues found. Complete"
Near Austin, TX 78724
Matthew
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for ice dispenser not dispensing ice. Tested dispenser door and flap opens and closes as designed. Ice build up my have been from gap in plate. Replaced plate, but ice been seems to stick, need to have ice bin replaced and bring back ice maker just in case. . ; ordrng 1 W10910401 (ice-contnr)"
Near Austin, TX 78717
Kayman
Job Details: 09/02/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite for washer with F0E9 error code and made a loud noise during rinse. Upon inspection I found a stored error code of F0E9 indicating a off balanced load issue. The resident stated that she had been washing sheets at the time of the noise. I did a factory reset of the unit and tested all functions and components. All tests passed. I explained the importance of a balanced load on these units. As well as connecting to WiFi. If the problem arises again. Please send returning tech with main control and console. Job complete.
Near Woodway, TX 76712
Jonathan
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit began to fill and re-circulate water. Unit is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL DU915PWPS0 "Arrived on site and inspected dishwasher and found standing water in tub. Inspected drain hose and found garbage disposal has been placed recently and knockout was not removed. After correcting garbage disposal dishwasher is draining properly. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78681
Kayman
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator frosting in the RC. I found the fan scroll and RC evaporator were Incase don a block of ice. I began the steaming defrost process and as I tried to remove the fan scroll I broke the top part. Once the evaporator was completely defrosted I noticed a piece of blue tape obstructing the drain hole in the drain pan. I removed the the tape and the water began to flow down the drain properly. I replaced the fan scroll with new and reassembled the unit. I tested the RC evap fan and the test passed. I also tested the RC thermistor and it passed as well. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 09/02/2020
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site for microwave needing previously diagnosed parts. After installing necessary parts I retested the unit and found during final test that now the count down on the front panel is not working. After checking the wired connections on the ui I was able to trace back the new problem to the ACU not relaying that the unit wanted to turn on from the ui to the rest of the unit.. we will need to return with a new acu to complete repair.; ordrng 1 W10915648 (cntrl-elec (PER CS/ ALREADY ORDERED))
Near Round Rock, TX 78665
Tommy
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for refrigerator dispenser dispensing slowly. Upon arrival found unit dispensing slowly, checked reservoir found reservoir clogged partially, replaced, found filter was bad as well replaced filter Tested unit all tested good. Cleared filter. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, customer provided photos of the IM leaking water down the front of the fascia onto the ice bin door and flowing onto the ice chute plate and collecting under the ice bin and then flowing to the shelf below the ice bin area. I contacted techline and spoke to Andrew and advised of the complaint, my findings and previous repairs. Andrew had me test the water flow at the single valve at the back of the unit while in test #45 (ice maker fill). My results were 10oz of water and Andrew advised that the water pressure is too high and should’ve only gotten 2oz.
Near Austin, TX 78737
Luis
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts tech support recommended. Replaced harness,cover and clamps,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner clamps,secured cover with 4 screws per service pointer W11092686F. AIG to cover parts and laborAUTHO for service pointer S16360"
Near Austin, TX 78737
Leonardo
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site to test unit for no power, tested unit found open thermal fuse, replaced thermal fuse, tested unit by heating unit to 350 degrees, unit test good, job complete."
Near The Hills, TX 78738
Brandon
Job Details: 09/02/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for customer complaint of dishwasher not starting, found control lock was on, I removed control lock, ran a normal cycle, did that 3 times unit tested good. Asked customer to show me what he was doing, found he was not pressing the control lock button. Customer is stating that the unit will lock on its own. will need console. ; ordrng 1 CNOTE (PLEASE ORDER PART JUST IN CASE ) and 1 W11114745 (console)"
Near Manor, TX 78653
Matthew
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced pump and motor, tested unit and unit functioning properly. No leaks present at this time.job complete"
Near Buda, TX 78610
Robert
Job Details: 09/02/2020
WASHER MAYTAG MVWB835DW3 Arrived on job to replace previously diagnosed control and console. After replacement ran calibration. No leaks detected at time of service
Near Manor, TX 78653
Matthew
Job Details: 09/02/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave not heating. Tested unit switches, all tested good. Found High voltage issue. Replaced magnetron, capacitor and diode. Tested unit and unit functioning properly. Job complete."
Near Austin, TX 78756
Scott
Job Details: 09/02/2020
OVEN WHIRLPOOL WFE525S0HZ1 "Arrived on site ,replaced control . Plugged unit in and there was a big spark . Found harnes shorted out . Oredering control ,harness , fuse also power cord if apt complex doesn’t have on had to buy . Call to set return ; ordrng 1 4PRONGRANGECORD and 1 W11256088 (cntrl-elec) and 1 W11449104 (HARNES MAIN) and 1 WP3196548 (fuse-thrml)"
Near Austin, TX 78723
Scott
Job Details: 09/02/2020
WASHER MAYTAG MVWB765FW0 Arrived on site for washer dead . Console UI and control have failed . No water leaks detected at time of service. Job complete .
Near Austin, TX 78746
Leonardo
Job Details: 09/02/2020
VENTHOOD KITCHENAID KWCU405SSS
Near Austin, TX 78741
Robert
Job Details: 09/02/2020
OVEN WHIRLPOOL SF362LXTS2 Arrived on job for complaints of not maintaining temperature. Found the igniter not working after preheating. After replacement test operation
Near Austin, TX 78728
Scott
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site ,replaced shaft . Unit is now dispensing both cubed and crushed ice . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78737
Kevin
Job Details: 09/02/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site to test unit for leaks. Tested unit found hole in drain hose. Replaced drain hose. Tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS92EC0AB02 Arrived on site to diagnose an oven that is not excepting user input. Tested unit and found failed main control. Replaced control and tested unit. Found all is functioning properly at this time. ; ordrng 1 CNOTES (ADDITIONAL 1 YR WARRANTY PURCHASED)
Near Lakeway, TX 78734
Brandon
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived on site for customer complaint of unit not producing ice, found broken ice maker mold, I replaced ice maker, tested unit in diagnostic mode, every test passed. Unit tested good."
Near , TX 78628
Tyler
Job Details: 09/02/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site refrigerator that was leaking on the left freezer side. After further inspection I found that the cause of the leak was due to a water fill line connection not properly attached to the water inlet valve between the primary and secondary valves. I probably reattach the quick connect hose into the valve is it should be every tested the unit there are no leaks during or after the repair unit is now functioning as designed call complete
Near Austin, TX 78705
Jacob
Job Details: 09/02/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite to replace parts ordered by previous tech. Replaced both pump and tube. No issues at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/02/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to install previously diagnosed and ordered parts. Before installing the main harness, my service manager CS and I tested the unit at several different points on the main control, user interface, and other components at the back of the unit and all are good. Due to not finding the source of the issue of the 30” oven not heating, we removed and replaced the main control and UI and retested and still the unit continues to not heat. The element begins to heat for approximately 30 seconds then we could hear the relay shutting off. Tested the harness and found the unit is getting the proper voltage; therefore, eliminating the harness being the issue. Tested voltage at the main control and got the appropriate readings eliminating the control as the source of the problem, as well as, the UI. We determined the unit has an electrical issue which is why the unit is failing to heat. And based off the attempted repairs made and the unit continues to
Near Austin, TX 78727
David
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site to diagnose refrigerator with light in freezer out, and tripLe light in refrigerator out. Found failed freezer module. Replaced module. Retested and all lights are now working as designed. Call complete."
Near Round Rock, TX 78665
Tommy
Job Details: 09/02/2020
FREEZER WHIRLPOOL WRX988SIBM03 Arrived onsite for refrigerator lights dim. Upon arrival found top left front light out. Found wrong connector on W11130208 spliced the lights to reconnect. Tested unit all tested good. Job completed.
Near Cedar Park, TX 78613
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for sealed system repair. I gained access to the dryer. I punctured the dryer and found 55 psi, I plugged the unit in and found the compressor not building pressure. I removed the failed compressor. I installed a new UV dryer, compressor, and access port. I charged the system with 4.16 oz of r134a. I found the low side pressure at zero when the unit was plugged in, and a good frost pattern forming on the evaporator. Please allow 48 hours for the unit to completely cool down. Job complete."
Near Austin, TX 78731
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite and replaced console due to denting. Unit is now repaired.
Near Austin, TX 78731
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE515S0JS0
Near Hutto, TX 78634
Andy
Job Details: 09/02/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker when turning on oven light. Tested and inspected unit and found issues with light socket. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4955HW1
Near Bastrop, TX 78602
Andy
Job Details: 09/02/2020
OVEN MAYTAG MET8820DS00 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to test unit for not washing. Tested unit found bad latch. Replaced latch. Tested unit, unit was making a loud noise. Inspected unit and found bad actuator and damaged cam. Replaced actuator and cam kit. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78750
David
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 "Arrived on site for refrigerator beeping and no deli control lights on. On arrival found deli control lights out, and deli drawer lights out, door open light on. Unplugged deli control and water dispenser started spraying. Replaced deli control to test since there was no water in the drawer, and lights came on, but deli control light is still out and door open light on. Called tech line and spoke to rich Sr7728710688 who had me check voltage at the connector at the deli drawer and deli control. Found a 7DCV drop between the connectors. To resolve would need to replace deli drawer and deli control.
Near Austin, TX 78745
Robert
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on job for complaints of no ice. Icemaker stopped mid harvest. Replaced icemaker and it filled with water. No leaks detected at time of service.
Near Kyle, TX 78640
Robert
Job Details: 09/02/2020
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of not stopping and timer not advancing. Found timer motor open winding. Replaced timer and test ran until timer shut dryer off.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/02/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect refrigerator leaking from the back of the unit. Upon further inspection, I found floor damage at the right front side of the unit (photo) and water damage at the back of the (photo). Using my floor protector, I pulled the unit out onto the protector and found where water was leaking from the ice maker fill tube. I pulled the water line cover off and found where the water tube had come out of the fill tube. I attempted to reinstall the water tube, but due to the clamp collapsing, I was unable to reinstall it. I removed the clamp and reinstalled the water tube and placed a new clamp on to secure. I tested the ice maker and no water came in. I found the fill tube itself was block inside and will need to be replaced. Also, the new clamp is too big and when tightening it, it caused the water tube to collapse. I am ordering the water tube insert and clamps and will return with screened parts. Office to schedule return service wi
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to replace failed module and display control, after replacing both parts, unit tested good after configuration."
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "Arrived on site to replace inlet valve from previous diagnosis. Customer requested dishwasher be unhooked from electrical source.
Near Austin, TX 78753
Scott
Job Details: 09/02/2020
WASHER AMANA NTW4516FW2 Arrived on site for washer making rattling noise . Found a bra wire poking thru tub . Removed wire .tested unit all checked normal . Noise is gone . No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. When I punctured the dryer I found the system still had a full charge. I replaced the compressor with new. I pulled a vacuum of 30 inches and monitored for any leaks, I found none. I installed a UV dryer and an access port into the compressor. I charged the system with 5.5 oz f r134a. I monitored the pressures and found the all pressure good. Unit is operating as designed. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/02/2020
DISHWASHER GE PDW9880L00SS "Arrived on site for customer complaint of unit not starting a cycle, found failed keypad, ordering keypad. ; ordrng 1 WD34X11155 (keypad)"
Near Hewitt, TX 76643
Jonathan
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that is not completing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (long/no fill) error code. Tested valves and found valves working properly. Tested drain pump and could not hear water draining into the drain pipe. Removed drain hose and found drain hose going 3 feet down into the drain pipe and drain hose soaked at the bottom. I advise the customer that their issue was with a siphoning condition causing the unit not to complete cycles. I shortened the drain hose and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76549
Tyler
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for range to repair previously diagnosed main harness and terminal block. After making the necessary repairs I was able to retest the unit L and ensure the oven was working properly as well as the cooktop unit now functions as designed with no issues before during or after repair call complete
Near Pflugerville, TX 78660
Wesley
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite and found previous icemaker not cycling fully. Replaced icemaker. Advised customer on repair. All checks good.
Near Leander, TX 78641
Kayman
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator building frost on the RC evaporator cover. Upon inspection I found no frost. Customer advised me they defrosted over the weekend. I noticed the drain pan in the RC was warped and I found ice build up underneath the left side of the pan indicating water traveling to the left side and sitting and building up. After steaming out the ice I used some shims to prop up that left side of the drain pan so the water travels in the right direction.
Near Coupland, TX 78615
Andy
Job Details: 09/02/2020
OVEN GE JB755SJ4SS Arrived on site for range right front burner inner rings not working and left front burner staying too hot even on low. Ordering needed parts as will other switches in case needed. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WB24X25013 (range infinite contr) and 1 WB24X25152 (switch infinite cont) and 1 WB24X25302 (switch rotary) and 1 WB30X24111 (range radiant elemen)
Near Kyle, TX 78640
Robert
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW8500DW4 Arrived on job for complaints of no power. Tested voltage from control 5vdc good from control. Will need console to complete. Customer said issues with not spinning. Unable to diagnose spin issue unit console is replaced. ; ordrng 1 W11095623 (CONSOLE )
Near Austin, TX 78744
Leonardo
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for odd odor and stains, inspected unit and found filter needed cleaning, cleaned and replace filter, informed customer about cleaning the filter and how often. job complete."
Near Austin, TX 78748
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice
Near Austin, TX 78727
David
Job Details: 09/02/2020
REFRIGERATOR GE GZS22DSJKFSS "Arrived on site to diagnose refrigerator that was not maintaining temp and temps rising consistently. Customer informed me that they would have to regularly unplug and reset the unit to get the compressor to kick on. When I inspected the unit i found a 3 in 1 hard start kit wired in and replaced the compressor start device. To resolve this issue I would recommend replacement of the control and RC/FC thermistors to start, and that is if there has been no damage or failure to the sealed system. Will also need a rear harness and start device to remove the 3 in 1 hard start kit from the unit. Talked to CS, and agreed There is no way to tell if any other damage has been done at this time, and the unit has been altered.
Near Austin, TX 78759
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KFIS29BBWH00 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker,ran harvest test failed. Diagnosed a defective icemaker. Replaced icemaker,reset unit,ran harvest test passed,ran error test no errors,ran fill test passed."
Near Austin, TX 78739
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for no lights in freezer and upper in fresh food. Diagnosed a defective freezer led module,removed defective led module,installed a new freezer led module powered unit on all leds working as designed.
Near Austin, TX 78757
David
Job Details: 09/02/2020
WASHER AMANA NTW4516FW1 "Arrived on site to diagnose a washer that was making noise when spinning. Performed diagnostic and error checks. Found error codes present for overload, off balance and oversuds. Ran the unit in high spin with water and found no vibration at all, unit was barely vibrating and is perfectly leveled. Given the codes found I advised the customer on some best practices for loading and to run some Affresh cycles to clear out remaining suds. If issue persists we can replace the suspension proactively
Near Austin, TX 78724
Matthew
Job Details: 09/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for fan noise. Tested unit fan and noise was present in the low fan speed. Pulled unit and found debris hitting the fan blades. Removed debris, tested unit on all three fan speeds and no noise was present. Job complete."
Near Georgetown, TX 78628
Tyler
Job Details: 09/02/2020
WASHER MAYTAG MHW6000XG2 "Arrived on site for washing machine is not completed the cycle and the door would not unlock. I found that there was an F6e1 code indicating that there was a communication issue between the CCU and the MCU. I tested both the 120acv to board and output voltage and unit was receiving and sending 120. Then check the five DC volts from the main board to the MCU and found that it was only sending .3 V down so I replace the CCU and after restarting machine the F631 area code winter way but an F5 you want air code appeared indicating a bad door lock at this point I called whirlpool tech line to assist further with diagnosing before we just replaced every little part and after speaking with Andy sr#7728711371, He assisted me in narrowing down that the MCU was not communicating properly with the CCU in that both the cc you and MC you had to be replaced but at the door latch was OK after running the test recommended, after replacing both parts I was able to retest the