We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF8
Near Austin, TX 78733
Luis
Job Details: 04/07/2021
"Arrived on site for error code and cooling complaint. Diagnosed a defective evaporator fan motor,replaced fan motor fan powering on and error code no longer on display."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect dryer for not allowing a correct seal, upon inspection found the seal fraying and coming off the door, reattached seal with glue and let dry. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78754
Matthew
Job Details: 04/07/2021
"Arrived onsite for refrigerator making loud noise. Upon arrival could not identify any abnormal noise. Disconnected unit for a few minutes then plugged back in to test startup amperage. Upon starting recorded .9-1 amp with no noise. Allowed unit to run over and hour, compressor did cycle a couple times and still no noise. Could not verify complaint or duplicate noise. Jo complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Round Rock, TX 78664
Kayman
Job Details: 04/07/2021
Arrived onsite for dishwasher not heating. Upon inspection of the diagnostics cycles I found the unit was filling washing and draining but there was no heat when called for after drain. There was also no amp draw from the heater When engaged. I could also see the heater looks visibly shorted or burnt. I quoted 210.44 + tax for svc fee parts(60.68) and labor(149.76) to replace the heating element. Ordering heater(W10518394 ) Office to R/S due to part availability. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Austin, TX 78750
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose microwave oven combo that is making noise when oven is on. Found blower is rattling when its running causing excessive noise. Replaced blower and retested. Found blower is working as designed and no longer making noise. Found the convection element blown and fried 2 wires in the harness. Cut wires off and wire nutted to make sure no further damage can occur. Call complete."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78745
Richard
Job Details: 04/07/2021
Arrived onsite for the washer not working properly. Ran diagnostics and found errors codes F8E3 for overflow / suds . Ran a quick test and all functions tested good. Ran a normal cycle and washer tested good. Complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lakeway, TX 78734
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of sensor dry never shutting off, found the wire harness that plugs into the control board was not inserted all the way. I went ahead and replaced the cycling thermostat, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
Scott
Job Details: 04/07/2021
"Arrived on site for fridge leaking into fresh food section again . Evap not frozen over ,water pooling up under shelves on fresh food . Temps are normal. Removed drain tube ,very little water in tube . Found insulation in p-trap . Tried to run 3/8 water supply line up in drain ,couldn?t get line thru drain hole . No other leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2021
Arrived onsite and found unit operating with normal valve noise. Advised customer on unit operation and design. All checks good.
We serviced a
GE MICROWAVE
Model JNM1541SM4SS
Near Harker Heights, TX 76548
Al
Job Details: 04/07/2021
Arrived on site and inspected microwave heating issues.Tested the unit with the 2 minute water cup test.Found the door is cracked in several spots not allowing it to close properly and heat the items.Unit will require the door assembly (WB56X10706) ; ordrng 1 WB56X10706 (Door Assembly)
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 04/07/2021
"Arrived onsite to replace igniter. Replaced igniter, tested unit. Still did not work. Checked other fuses, fuses checked good. Upon further inspection. Found that the connector on the back of the timer was not connected properly to start unit to heat. Re connected wire. Tested unit. Uni this working at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2021
Arrived onsite for belt screeching. Lubricated belt to eliminate noise. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Niederwald, TX 78640
Richard
Job Details: 04/07/2021
"Arrived onsite for the oven not working. During testing found that the terminal block was damaged causing the issue. Wil need to replace the terminal block and harness, possibly the control board. Power cord will need to be replace which the customer will get and have ready for us when we return. Ordering parts and office to schedule ; ordrng 1 W11432568 (Control) and 1 W11134841 (Harness)"
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near Austin, TX 78732
Robert
Job Details: 04/07/2021
Arrived on job for complaints of no ice. Found ice maker not dropping ice after it is frozen. Replaced icemaker. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near New Braunfels, TX 78132
Noah D
Job Details: 04/07/2021
"Arrived on site on inspect unit for issues with temps, upon inspection found the UI blank but temps are correct, ordering UI to fix issues. Office to reschedule ; ordrng 1 W11319776 (UI )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
"Arrived onsite for refrigerator with ice maker wires freezing over. Upon inspection I found a ball of ice around the IM wires and they were hanging down on the bin. I found the ice maker tray had gotten stuck at some point it was misshapen and damaged, I inspected the hinge wires but found no breaks or shorts. I accessed the main control and verified voltage coming out to the ice maker. I recommended replacing the ice maker and going from there. The customer agreed so I replaced the IM and tested function. I found the inlet slightly spraying out and dripping down into the bin. I confirmed it was not frozen. It seemed like a water pressure issue so I went to the wall valve and turned down the pressure slightly. I tested the unit again and there is no longer water spraying out of the ice tray.No leaks were detected during time of service. Job complete."
We serviced a
GE OVEN
Model JTP13GOV28B
Near Hillsboro, TX 76645
Jonathan M
Job Details: 04/07/2021
Arrived on site two install wire nuts on the thermostat. Removed oven thermostat and spliced wires to wire not the wires together. Placed unit in our 375?F bake cycle. Unit got up to temp and did not flash the code. The customer did advise that 90% of the time the unit will not flash that error code but only once in a while will it be an issue. Advise customer to keep an eye on it and to call back and if they have further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Jacob
Job Details: 04/07/2021
Arrived onsite for unit leaking.customer said they would see a leak of water near the front left of the unit had seen it only a few times with water. Saw no ice or water coming from the freezer or the water dispenser. Ordered evaporator try and water valve just incase. Could not get unit out of the wall as the unit was shimmed with a block on the right side. Took pic in quick pic. Spoke with customer on the issue. Need to request a 2MAN. Need customer to sign waiver disclosure upon return before proceeding any further. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 W10865826 (valve) and 1 W11225840 (tray-evap)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Leonardo
Job Details: 04/07/2021
Arrived on site to replace board. Test unit and found unit completely dead. Checked voltage and unit getting 118v. Found opened fuse will order new fuse magnetron and board and filter board. Office to reschedule. ; ordrng 1 W11160286 (Board) and 3 W11188752 (Fuse)s and 1 W11226475 (Magnetron) and 1 W10591655 (Filter board)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Blanco, TX 78606
Brandon
Job Details: 04/07/2021
"Arrived on site to replace idler pulley, after replacing, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
"Arrived on site to diagnose an oven that will not turn on. Found main control shorted
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Provided recommendations for use & care as well as detergent and rinse aid use due to customer having water softener system."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 04/07/2021
"Arrived on site to test unit for no ice production. Found ice maker harness was cut. Replaced ice maker and zip tied harness out of way. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
"Arrived on site to diagnose a microwave that isn't constantly starting. Found no failures to unit at this time, and advised customer on best drop door microwave operation to prevent issues."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
Arrived on site for microwave showing some kind of code. I inspected the unit and work area. I found the display only showing partial display and going into diagnostics mode. I power cycled the unit and found it working again. I inspected the wiring and interlocks. I found them in good condition. I replaced the main control and retested the unit. I found it working as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Volente, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit non-responsive. Checked voltage at outlet and got 120V. Inspected the junction box and found the neutral wire not installed correctly (photo). Removed both the black and white wires and placed connectors on the wires (photo) and re-wired the unit. Tested the unit in diagnostics and and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78744
Jacob
Job Details: 04/07/2021
Arrived onsite for door to unit being crooked. Looked at the door and noticed the door was not sitting properly. Took door off and re aligned door. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect fridge for not allowing cooling in upper cab area. Office to reschedule ; ordrng 1 DEFROST (DEFROST )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Lou
Job Details: 04/07/2021
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the right adjuster wheel of the upper rack broken and the rack falling at the front right corner. I am ordering the adjuster kit, but in the meantime, I made a temporary repair on the wheel to hold the rack up until we can return to repair with parts. I used a ziptie to hold the wheel in place and keep the rack from falling off the rail. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Copperas Cove, TX 76522
Al
Job Details: 04/07/2021
"Arrived on site and inspected side by side refrigerator cooling issues in the fresh food section.Confirmed the complaint and removed and replaced both the damper and main control.Seems as if the damper door was open, but no cold air was entering the fresh food section.Customer told to wait approximately 24 hours and if the unit isnt cooling to advise the office.Customer advised the ice maker is also not working and needs a new one.I confirmed and will be ordering the ice maker after confirming it wasnt operating at all.Needs more work.; ordrng 1 WR30X10093 (ICEMAKER) and 1 Research (On possible reasons No cool air is flowing even with a new damper.)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Waco, TX 76708
Jonathan M
Job Details: 04/07/2021
"Arrived on site for a washing machine that tripped a breaker. Inspected unit and work area. The customer advised that the unit only tripped a breaker once but happened sometime in the middle of the cycle. The customer advised that they did have their breaker recently replaced from an AFI breaker to an AFI/GFCI combo breaker. Placed unit in service diagnostics and found An F0 E3 (overload), F7 E0 (loss of power), and F2 E1 (UI stuck key) error codes. I ran the unit through an auto test and measured the amp draw off the power cord. The unit ran as designed without pulling over 1.7 A. I placed the unit in a manual high-speed spin and drain. The unit did not pull over 1.89 A. Had the customer placed a load inside the unit and ran it through a normal wash cycle. The unit did not pull over 2.2 A during agitation. Placed the unit in a drain and spin in the unit did not pull over 2.3 A. I called Techline and spoke to Ed SR# 7730452981. He advised that based on my findings, the issue would not be with the unit itself but either a fluke (due to it happening one time) or with the breaker, which was already replaced. He advised to make no repairs. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for loud humming noise. Found noise coming from control. There is a relay vibrating causing noise and UI not lighting. Disconnected control and reconnected UI now has lights and is responding but noise is still present.Needing control to fix issue. Office to reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78748
Luis
Job Details: 04/07/2021
"Arrived on site for door issues and wheel base not attached to frame. Removed door replaced hing cam with correct screw,reinstalled door checked door operation good. Installed rivet on wheel base to frame."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for not cooling. Found compressor hot to the touch. Found compressor kicking on and off repeatedly. Condenser fan running as designed. Evap motor operating properly. Unit is receiving proper voltage. Replaced starter and cap with no improvement. Spoke with SS thread and verified compressor needs replaced. Needing sealed system tech and 2hrs on return visit. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78704
Luis
Job Details: 04/07/2021
"Arrived on site for refrigerant leak. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Round Rock, TX 78664
Wesley
Job Details: 04/07/2021
Arrived onsite and found unit dispenser paddle sticking and partially unresponsive. Ordering paddle to repair. Office to reschedule. ; ordrng 1 W10853387 (Paddle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78730
Kevin
Job Details: 04/07/2021
"Arrived on site and replaced wash motor and lower spray arm diagnosed on previous visit, set dishwasher into a diagnostic cycle after replacement and was able to confirm lower spray arm is now moving. While removing wash motor top rack left adjuster lock broke and it will need to be replaced.; ordrng 1 WPW10588164 (Housing) and 1 WPW10588165 (Housing) and 2 WPW10195839 (Adjuster)s and 4 WPW10195840 (Positioner)s and 1 WPW10195839 (Adjuster) and 2 WPW10546503 (Adjuster)s and 2 WPW10250162 (Cover)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Austin, TX 78753
Scott
Job Details: 04/07/2021
Arrived on site for washer still leaking . Found where internal and external drain hoses cracked . Ordering internal and external drain hose . Please call to set return; ordrng 1 W10899966 (DRAIN HOSE ) and 1 W11244231 (HOSE)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Richard
Job Details: 04/07/2021
Arrived onsite for the dishwasher not draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Bastrop, TX 78602
Andy
Job Details: 04/07/2021
Arrived on site for refrigerator RC door falling off. Tested and inspected unit and found failed door hinge. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Cedar Park, TX 78613
Justin
Job Details: 04/07/2021
"Arrived on site for an oven not getting above 100?F. I attempted to preheat the oven and found no heat being created at all. I gained access to the back of the unit and found the elements, fuse, and sensor all ohmd out good. I found proper voltage at the wall and terminal block as well. I then initiated bake and found no voltage going to either element. This indicates a faulty control. I replaced the control and tested voltage again. He element was now getting 240V. I preheated the oven and it is now reaching proper temps. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78733
Kevin
Job Details: 04/07/2021
"Arrived on site and replace control panel diagnosed on previous visit, after replacement washer is operating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78731
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for damaged door. Replaced damaged door test unit and unit test good job complete.
We serviced a
GE DRYER
Model DCVH680EJ0BB
Near Spring Branch, TX 78070
Andrew
Job Details: 04/07/2021
"Arrived on site to test unit for loud clunking noise. Found no signs of wear on tub or points of contact. Put unit back together and secured top panel properly, tested no noise present. Job complete."
We serviced a
KENMORE FREEZER
Model 253.4472311
Near Spring Branch, TX 78070
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for not cooling. Found frost build up on cap tube into evap. Thawed frost and no signs of leaks. Attached gauge to low side of compressor and found unit was under charged. Charged unit to specs with refrigerant. Amp draw was consistent at 1mp. Verified no refrigerant leak on low side of system. Condenser sits high in condensate pan. No signs of leaks at this time. Noticed evap was now starting to develop nice frost pattern. Advised customer to monitor. No leaks detected. Job complete.
We serviced a
MAYTAG MICROWAVE
Model UMV1152AAW
Near Kyle, TX 78640
Richard
Job Details: 04/07/2021
Arrived onsite for the microwave not heating. During testing found that some little burn spots on cap and diode. Will need to replace cap and diode and magnetron. Cap and diode already on order. Office to schedule ; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Austin, TX 78750
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose oven that is running lower temp then it should be. Ran unit and calibrated bake. Found temperatures were about 20 degrees off. Calibrated +22 to correct. This dialed in the bake cycle. Customer had me check the lower end temps like keep warm, and found temp was 30+ degrees hot. Called tech line and spoke with Cathy, SR7730456239. Cathy said there is no way to calibrate both, and that the temperature swing was within design parameters with no repair that can correct. Advised that the customer can remove my calibration and / or adjust it to the low end, and just compensate by raising temp above what its normally set for to resolve. Tech line has no recommended repair at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78717
Scott
Job Details: 04/07/2021
"Arrived on site for no cooling . Ran temp checks FZ 48-50 degrees. Fresh about room temp. No frost on evap. All fans working . Compressor running , but weak ,amp draw was 5.7 . Will need sealed system . Ordering compressor lock ring kit, evap, servie port ,weigh 2HRS . UI dryer ; ordrng 1 SERVICEPORT and 1 TWOHRS and 1 UVDRYER and 1 W10507884 (COMPRESSOR ) and 1 WP2188823 (EVAP)"
We serviced a
GE RANGE
Model ZDP486LDP7SS
Near Austin, TX 78738
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of gas leak, found leak coming from front left and left rear burner tubes, I replaced front left burner tubes and tightened left rear burner tubes. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fort Hood, TX 76544
Al
Job Details: 04/07/2021
Arrived on site and inspected oil leaking from underneath the washer.Confirmed the complaint and found the unit and all parts underneath saturated with oil.Ordering the necessary parts needed to complete the repair.Office to schedule return services.Needs more work .; ordrng 1 W10721967 (SPLUTCH ASSM W/PULLEY) and 1 W10902814 (WASH PLATE) and 1 WPW10427633 (SHIELD) and 1 W11026785 (MOTOR)
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near New Braunfels, TX 78132
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect oven for loud noises during operation, upon inspection found the convection fan making a loud noise causing issues, replaced convection fan and tested unit with no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Jacob
Job Details: 04/07/2021
Arrived onsite for unit giving F6E1. Looked at unit saw F6E1 ACU to MCU communications. Tried to unplug and re plug the unit. Unit would not get out of the error code. Need to return with previously diagnosed parts. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, hv drier, access valve and inverter board and vacuumed the system. Once pressures were equalized, I installed 4.5oz of R134a refrigerant and allowed the unit to pressurize. Turned unit on and pressures were good and unit was beginning to cool. Unit is operating as designed. Repositioned the water supply hose and re-leveled the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78738
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of unit leaking and dispenser broken, found leak coming from sump assembly and broken dispenser, ordering parts. ; ordrng 1 W10861000 (Dispenser) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Austin, TX 78717
Justin
Job Details: 04/07/2021
"Arrived on site for a range with no power with the exception of the burners. I found the correct voltage at the wall and the customer said they just replaced the breaker. I gained access to the terminal block and found the harness and block visibly burnt. The terminal block, harness, and nuts will need to be replaced. Office to reschedule. ; ordrng 1 W11416047 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 04/07/2021
Arrived on site for a dishwasher that?s flashing an F2 E2 (No response from the UI) error code. Inspected unit and work area. The unit was flashing that error code as soon as I walked in. Replaced user interface and tested unit in an auto test. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76708
Jonathan M
Job Details: 04/07/2021
"Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. The customer advised that the unit just does not completely dry their dishes and they?re having to dry them by hand. I did notice no rinse aid in the rinse aid dispenser. Ran the unit through an auto test and the unit ran as designed and heated at the end of the cycle. I did advise the customer that due to a plastic tub, they will have difficulty drying dishes especially with plastics being inside the unit. Went over tips that could help with drying and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Salado, TX 76571
Tyler
Job Details: 04/07/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I was able to confirm r134a refrigerant was completely leaked from system. After installing both compressor, uv dryer as well as a low side access coupler, I was then able to reassemble and pull a vacuum on refrigerator for 15 minutes. After that I was able to hold the vacuum for an additional 15 minutes with no signs of leaks. After that I charged unit with 6.0 oz of refrigerant as recommended by manufacturer. Ran unit for additional 20 minutes to verify sealed system repair was working. Informed customer unit would take 24 hrs to cool before its safe to put items back in. Psi levels were 13L/148H upon completion. Call complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 04/07/2021
Arrived on site and inspected washer latch and strike issues.Confirmed the complaint and removed and replaced both.Attempted to test the unit after the repair and control clicked continuously.Issue now lies in the main control relay for the latch.The unit was pried opened so many times the control is now defective.Ordering the control.FYI the newly installed strike to the unit is inside by the control panel. It was removed so it doesnt get broken when someone sits a basket on the lid.Office to schedule return services due to part availability.; ordrng 1 W11411581 (CONTROL)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Harker Heights, TX 76548
Al
Job Details: 04/07/2021
"Arrived on site and to install previously ordered parts.Disassembled and found the wash plate was seized on top of the gear case and wouldnt free from the machine.Unit will require a tub rebuild, AUTHO, a 2nd tech and 2 hoursOrdering the inner tub and all of the arts needed to rebuild the unit.Office to schedule return services due to authorization ; ordrng 1 W10752719 (BASKET, INNER) and 1 W10528947 (HUB NUT) and 1 WP8533953 (SCREW) and 1 WPW10006487 (MOTOR, DRIVE) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Kayman
Job Details: 04/06/2021
Arrived onsite for refrigerator not making ice. Upon inspection I found the RC= 41 ice room =36 FC= 6 I ran diagnostics and found the ice box thermistor showing pass. I ran the ice maker harvest and fill test. I found the ice maker would harvest and during fill the valve would hum when engaged but no water would enter the ice tray. I tried removing the ice maker but found it stuck because the fill tube was frozen. No leaks detected during time of service. ; ordrng 1 W11415785 (Tube water)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
"Arrived on site to install previously diagnosed part. Removed drain hose and installed new drain hose. Found dishwasher was not secured by screws to the cabinet trim. Instead, dishwasher had a small piece of trim that was connected to the mounts above the dishwasher latch and caulked to the marble counter. Ran dishwasher and it is draining as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect washer for loud noises, upon inspection found the gearcase causing noise during spinning, replaced gearcase and tested. No problems found. Complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect unit for not powering on, upon inspection found the unit with no power, replaced Tod and found no change with unit, spoke with SW, tested for voltage and found the ACU shorted, ordering ACU and harness. Office to reschedule ; ordrng 1 W10654511 (POWER) and 1 W10654511 (FILTER) and 1 W10849846 (CONTROL )"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Leander, TX 78641
Cliff
Job Details: 04/06/2021
Arrived on site to replace previously ordered parts for range. Replaced glass assembly and tested unit. Found all is functioning properly at this time and no other parts needed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78746
Kevin
Job Details: 04/06/2021
"Arrived on site and inspected washer and found cold water flow is very weak, there is multiple F8E1 saved error codes. Removed waterline and found it is clogged by debris. After clearing waterline ran another diagnostic cycle and cold water is now flowing properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78759
Scott
Job Details: 04/06/2021
"Arrived on site ,replaced valve ,fill and supply tube ,insert, and clamp. Tested water valve and icemaker . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW2
Near Austin, TX 78731
Kevin
Job Details: 04/06/2021
"Arrived on site and found detergent low is showing when washer is powered on. Found float in reservoir is not in the correct position and thump lock is bent. Replaced dispenser and showed customer how to ensure float is positioned correctly. No water leaks detected at time of service, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78664
Kayman
Job Details: 04/06/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin full of ice but no function to the auger motor. I began removing the motor cover and I could smell electrical burn. I removed the motor and found the connector slightly charred and the motor smelled very bad and burnt. I accessed he main control and found the main control outputting 122VDC to the auger motor when 130 - 140DCV is the correct output. I am ordering a Motor(W10822606) main control(WPW10675033). Returning with the UI just Incase. I reinstalled the auger motor but left it unplugged in a attempt to prevent any thermal event that could happen at that connector. Office to R/S due to part availability no leaks detected. Requesting AUTHO for repair. ; ordrng 1 WPW10675033 (Main control) and 1 W10822606 (Motor)
We serviced a
KENMORE WASHER
Model 110.2085299
Near Austin, TX 78759
Scott
Job Details: 04/06/2021
Arrived on site for washer not spinning or draining . Found lid lock broken . Please call to set return; ordrng 1 WP3949238 (LATCH )"
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Austin, TX 78731
Kevin
Job Details: 04/06/2021
"Arrived on site and inspected washer and found F3E1, F8E1, F2E3, F0E1. Earth to E3 main control board and control panel would need to be replaced at the same time.
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Austin, TX 78703
Jacob
Job Details: 04/06/2021
Arrived onsite for unit not heating properly. Tested unit. Unit drying time felt longer customer said. Noticed that the the dryness selection would not move up more. Replaced control. Tested unit. Unit was heating as it should and all options working at this time. Job coming
We serviced a
KITCHENAID OVEN
Model KEBU208SSS03
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to install previously diagnosed parts that the customer has in their possession. Upon arrival, the customer had the UI control to be installed. I removed and replaced the UI and tested and the unit continues to not heat in both ovens. I pulled the unit with help from second tech and tested the controls and found voltage at the thermostats. Tested voltage to the unit and got 249V. Checked resistance to the thermostat and it was good. Checked ohms to the harness and it was good. I found that both controls are bad and will need to be replaced.Customer agreed to the repair and I am ordering both controls, CNOTE-LSO PER CUSTOMER REQUEST/TRAINING, CNOTE-2MAN JOB and scheduled return service Unit left with breaker turned off for safety.; ordrng 2 WPW10160958 (Control)s and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING) and 1 CNOTE (2 MAN)"
We serviced a
GE RANGE
Model JGBP28DED1CT
Near Austin, TX 78750
Scott
Job Details: 04/06/2021
Arrived on site for popping noise . Found safety valve is shutting off and on causing popping noise as it reignites . Job complete no gas leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near New Braunfels, TX 78132
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect washer for not spinning, upon inspection found the UI did not engage motor when in diagnostics, found f6e3 code for UI miscommunication, replaced both control and UI and found unit did not power on, changed UI to old part and functions returned, tested all functions and ran a quick cycle. No problems during cycle. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78726
Justin
Job Details: 04/06/2021
Arrived on site for an unresponsive wall oven. I cycled the power at he breaker and gained access to he fuse. I found the fuse open and needing to be replaced.I installed the new fuse and the unit now turned on. I preheated the unit and it ran as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bertram, TX 78605
Cliff
Job Details: 04/06/2021
Arrived on site to diagnose a washer that will not respond to user input. Found faulty control panel and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26R2AW4
Near Copperas Cove, TX 76522
Al
Job Details: 04/06/2021
Arrived on site and inspected loud buzzing noises from the freezer compartment.Confirmed the complaint and found the evaporator motor was defective causing the malfunction.Removed and replaced the part with SWs assistance.Reassembled and unit tested as designed without any annoying noise.I observed the frost pattern forming.Customer advised the unit would take approximately 24 hours to reach optimal temperatures.Job complete
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Georgetown, TX 78633
Cliff
Job Details: 04/06/2021
Arrived on site to diagnose a dryer that will not stay running. Found failed centrifugal switch in motor. Replaced motor and tested unit. All is working properly at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
David Z
Job Details: 04/06/2021
"Arrived on site to diagnose washer that is not filling and running cycles properly. Ran diagnostic and found an F7E4 error for shifter failure. Unit has a clutch that isnt nagging for spin. When running in diagnostic the agitator will run, but the basket barely moves. Called tech line SR7730440778, and discussed with Chris. Only real causes can be bad clutch / wiring / control, likely a failed clutch. Didnt see any wire breaks in harness. If unit cant spin it cant properly sense in sensing part of cycle. Ordering clutch. Ordering all possible necessary parts.Replacing clutch and slider on return visit. Good to run without control at this time. ; ordrng 1 W10754448 (Clutch) and 1 W11419171 (Control) and 1 W10734521 (Slider) and 1 W11130936 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78717
Kayman
Job Details: 04/06/2021
Arrived onsite for dishwasher tripping breaker. Upon inspection I found the the unit would fill and wash normally but when the cycle called for drain it would trip the breaker. I could hear a pop inside the inner panel when the breaker would trip. I removed the outer panel and found the power supply lines were fried at the control. The damage traveled to some of the relays on the control. Ordering Harness (W11027902) returning with the main control. Office to R/S due to part availability. ; ordrng 1 W11027902 (Harness)
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTW1
Near Georgetown, TX 78628
Lou
Job Details: 04/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit compressor being bad and unit not having any refrigerant, I performed a sealed system repair on the unit. Disassembled the unit and removed and replaced the compressor, non-UV drier, access valve, and evaporator. Vacuumed the system and added 6.5oz of R134a refrigerant. Tested the unit and it held pressures. Reassembled the unit and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
Luis
Job Details: 04/06/2021
"Arrived on site for thin to no ice. Weak water flow with filter removed diagnosed a defective water valve,replaced water valve ran diagnostics all test passed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78748
Richard
Job Details: 04/06/2021
Arrived onsite for the washer not draining. During testing found that there was debris inside the drain hose coming from the tub assembly. Took hose off and removed debris and washer tested good and its draining and no leaks detected complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXVB01
Near Kyle, TX 78640
Andrew
Job Details: 04/06/2021
"Arrived on site to test unit for water freezing underneath and around bin. Upon arrival found extreme heat coming from compressor area. Removed panel and found compressor was extremely hot, condenser fan not running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, TX 76530
Tyler
Job Details: 04/06/2021
"Arrived on for refrigerator not making ice. Upon arrival customer wanted to inform us that since they called for repairs the unit had stopped cooling also. Found compressor, condenser/evap fans all running. Both compartments wee over 45 degrees. Upon further inspection I found the high side line around the compressor was shooting oil bubbles from weild point. Both evap coils had no frost build up. Unit will need to be rescheduled for 2hr ss repair once availability of parts is known.; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap freezer) and 1 W11094466 (3 way valve) and 1 W11116006 (Evap ffc) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve)"
We serviced a
GE REFRIGERATOR
Model ZISs420DRHSS
Near Austin, TX 78730
Luis
Job Details: 04/06/2021
"Arrived on site for no cool in fresh food section. Fan running damper door opening and closing,no air flow entering fresh food,with freezer door open and fan running good air flow into fresh food. Diagnosed obstruction in return vent ordering deicing kit for evaporator. Customer will need to defrost unit 24hrs before return visit. ; ordrng 1 WR49X10021 (Icing kit)"
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBL3
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found newspaper at the bottom front of the unit and he right side of the paper was wet. Removed the toeplate and placed the unit in diagnostics and tested. Unit did not leak, but I could see where water had been leaking. Opened the unit door and found the right side of the door gasket at the bottom was torn. Recommended that the customer not use the unit until repaired due to the leak."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Kyle, TX 78640
Andrew
Job Details: 04/06/2021
"Arrived on site to test unit for broken upper trim piece. Found trim piece is broken and causing door to come apart. Replaced trim piece, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Wesley
Job Details: 04/06/2021
Arrived onsite and found unit control relay not sending voltage to socket. Ordering control to repair. ; ordrng 1 W10849829 (Microcomputer)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of cracked inner basket, I found cracked basket, I replaced basket, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Georgetown, TX 78626
Tommy
Job Details: 04/06/2021
Arrived onsite for lid not operating correctly. Upon arrival found unit lid is damaged on left rear. Ordering new lid office to reschedule upon receiving lid. ; ordrng 1 W11101059 (Lid)
We serviced a
GE MICROWAVE
Model HVM1750DP1BB
Near Lago Vista, TX 78645
David Z
Job Details: 04/06/2021
"Arrived on site to diagnose microwave with several functions not working. Ran unit and found several function keys and clock not working. Checked control panel and found ribbon cable extra stiff and likely has broken contacts. Unit will need a new control panel, and possibly control as well. Ordering control panel. Office to schedule when we get part. ; ordrng 1 WB07X11294 (Control Panel)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect washer for not spinning correctly,upon inspection found the units basket wobbling. Replaced motor and spin basket. All functions worked correctly. No extra sounds heard. Complete"
We serviced a
LG DRYER
Model DLGX3571W
Near Austin, TX 78703
Richard
Job Details: 04/06/2021
Arrived onsite for the dryer making a noise. Replaced the two front rollers and dryer tested good. Noise is gone. And its heating.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
David Z
Job Details: 04/06/2021
Arrived on site to install new control panel to replace damaged control panel. Removed panel and installed new. Tested controls and all are working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Paige, TX 78659
Andy
Job Details: 04/06/2021
Need authorization for main control CCU assembly. No water leaks present at time of service.; ordrng 1 Seenote (Authorization needed)
We serviced a
GE MICROWAVE
Model JE1640GB001
Near Austin, TX 78748
Richard
Job Details: 04/06/2021
Arrived onsite for the microwave not working. During testing found that you have to hold the door up for the door switch to make contact. Will need to replace door switches and housing. Ordering parts and office to schedule ; ordrng 2 WB24X10038 (Switch)s and 1 WB24X10039 (Switch) and 1 WB06X10184 (Housing) and 1 WB06X10185 (Switch lever)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHBL05
Near Austin, TX 78748
Richard
Job Details: 04/06/2021
Arrived onsite for the refrigerator leaking water. During testing found that the door water line fitting is leaking. Will need to replace the fitting. All functions tested good. Water is dispensing good and turning off. ; ordrng 1 WP4373559 (Fitting)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Pflugerville, TX 78660
Matthew
Job Details: 04/06/2021
"Arrived onsite to replace previously diagnosed parts. Replaced cavity thermostat, tested unit and unit is functioning properly. Job complete"