We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4-01
Near Austin, TX 78726
David S
Job Details: 05/03/2022
"Arrived on site for washing machine not filling. I inspected the unit and work area. I put the unit into normal operation and found the control, not sending proper voltage to the valves. I ohmed out the valves from the control and found them in good condition. E the customer for the control part 1582 service and 1775 . They agreed. I installed the new control and found the unit still not working properly. I tested voltage to the pressure switch and found none. I am ordering a new control. The office will reschedule when we have eta on the parts. Customer diagnostics fee with card. Autho W3XE4H total 155 ; ordrng 1 DC96-01703C (Pressure switch) and 1 DC92-02118A (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrew
Job Details: 05/03/2022
"Arrived on site to test unit for not responding. Found console receiving proper voltage, 12vdc. Replaced console, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
David S
Job Details: 05/03/2022
"Arrived on site for wall oven having f2e0 error, key pad disconnected.I tried to remove the oven from the cabinet but could not. I removed both doors and the bottom air duct and could still not remove the oven to replace the console. I am ordering a 2nd tech to help remove the wall oven. The office will reschedule. ; ordrng 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near New Berlin, TX 78155
Andrew
Job Details: 05/03/2022
Arrived on site to test unit for not responding and stopped mid cycle. Found unit is not receiving any voltage. Flipped breaker on and off multiple times with no success. Advised customer electrician will be needed to fix issue. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, TX 78665
Cliff
Job Details: 05/03/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket warped and heater nuts overtightened during previous repair. Both parts will need to be replaced to complete repairs. Return date set for 511 per homeowners request. ; ordrng 1 W11483553 (Gasket)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near New Berlin, TX 78155
Andrew
Job Details: 05/03/2022
"Arrived on site to replace previously diagnosed icemaker. Verified icemaker not responding to diagnostics. Replaced icemaker, tested unit,unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Waco, TX 76712
Jonathan M
Job Details: 05/03/2022
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Found the unit on and doing absolutely nothing but generating heat inside of the cavity. The customer advised that the unit has not added water or recirculated or done anything since the initial test cycle that we ran on the last trip. Ran the unit through diagnostics and found that the compressor would not cool down the evaporator plate at all. Spoke to JC and was advised that because the unit was not doing anything to attempt to make ice when the unit is turned on, to also order the control as well as all sealed system parts. The office will need to contact the extended warranty for authorization due to high cost for repair and if authorization is given, please schedule service for at least three hours due to multiple sealed system parts needed.; ordrng 1 W10814799 (Control) and 1 WPW10218037 (Evaporator) and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS4
Near New Berlin, TX 78155
Andrew
Job Details: 05/03/2022
Arrived on site to test unit for not venting to exterior. Customer stated no service required since father explained unit does not have exterior venting and vents back into room as designed. No service provided. No fee ed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV05
Near Pflugerville, TX 78660
Cliff
Job Details: 05/03/2022
Arrived on site to diagnose a microwave that is not responding to user input. Unit giving F2 error code and door will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11196126 (Door w controls)
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Harker Heights, TX 76548
Tyler
Job Details: 05/03/2022
Arrived on site for cooktop with bring bezel ring around knob. Upon arrival confirmed issue. Found bexpzel preventing knob from being turned. Replaced bezel and found knob and burner functions working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Wesley
Job Details: 05/03/2022
Arrived onsite and found leak marked by dye at the condenser. Ordering compressor and condenser in case it is needed. Office to reschedule. ; ordrng 1 WPW10346420 (Condenser) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78724
Joe Z
Job Details: 05/03/2022
Arrived on site for unit not draining upon arrival tenant mentioned that the unit drains fine that the pod just does not dissolve. Test unit and unit would fill but motor would not energize and pump water. Canceled the cycle and all water drained out. Ran diagnostics and got F4-E3 motor not running error code. Pulled unit out to check resistance on motor and found harness to motor was not connected. Secured connection and test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near Austin, TX 78704
Wesley
Job Details: 05/03/2022
Arrived onsite and found fresh food fan not operating. All else checks good and power is sufficient at harness connector. Ordering fan and cover if it arrived on time. Office to reschedule. All else checks good. Unit is otherwise operating properly.; ordrng 1 DA81-06013A (Fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Taylor, TX 76574
Joe Z
Job Details: 05/03/2022
"Arrived onsite for MW bulb stays lit all the time does not turn off and does not dim, upon arrival tested unit NF found relay on control is stuck closed. Need to replace control. Replaced control and unit operates as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 05/03/2022
Arrived on site to replace heating element for dishwasher. Prior to replacing element found drain pump failed. Both parts will need to be replaced to complete repairs. Return date set for 510.; schdld next appmnt for 510 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Coupland, TX 78615
Joe Z
Job Details: 05/03/2022
"Arrived onsite for When the compressor turns on, it makes a loud rattling sound. Upon arrival unit is operating normally with no abnormal sounds. Compressor kicked on and compressor and condenser fan operated correctly with no abnormal sounds. Evaporator motor kicks on and sounds are normal. Mr. Stated that the noise was intermittent and noticed if he pushed side of refrigerator a little,the sound would go away. Found leveling was completely off. Leveled correctly. Could not get unit to duplicate sound while diagnosing."
We serviced a
WHIRLPOOL FREEZER
Model KRSC503ESS00
Near Volente, TX 78641
Vincent
Job Details: 05/03/2022
"Arrived on site for refrigerator not freezing inspected unit and work area. Tested temps FC 04? RC 33?, CX explained that unit would stop cooling but once he would cycle the power it would work like normal. Checked door gaskets and they seemed fine. Removed evaporator cover on FC to Inspect any defrost issues everything looked normal. Advised CX that potential problem could be the fan motor losing power or the control. d CX 2569 parts 3375+ total 6416, CX 1554 remaining 496 Office to order parts and reschedule to return 051022 AM. No water leaks detected during service.; ordrng 1 W11396715 (Motor evaporator) and 1 WPW10743957 (CENTRL-ELEC)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Elgin, TX 78621
Joe Z
Job Details: 05/03/2022
Arrived onsite for Not Draining - Water Remain at End of Cycle. Upon arrival found bottom of unit filled with water. Noticed disposal knock out plug was not removed during installation. Removed plug and unit no drains correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Niederwald, TX 78640
Kevin
Job Details: 05/03/2022
Arrived on site and inspected washer and found basket is spinning eccentrically. Sent pictures and video to KBservice management. Removed basket and confirm that gearcase is OK But if possible will also order just in case; ordrng 1 W10554251 (Basket) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near McDade, TX 78650
Joe Z
Job Details: 05/03/2022
Arrived onsite for unit Dispensing Warm Water . Upon arrival checked unit temperature and got 40 in RC. Customer thought maybe water temperature could get colder. I let him know that the only way on this unit is to set his RC to a colder setting. Unit operates as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged it back in and could hear the start device clicking but the compressor not coming on. When I pulled the unit out to test the compressor, I found a large amount of refrigerant with dye on the floor under the unit. I removed the back panel and found where the condenser coil connects to the heat exchange had leaked. Tested the compressor and found it locked up. I am ordering the compressor kit, UV dye drier, access valve and evaporator and CNOTE-2HR JOB. Unit left unplugged fo safety, office to schedule return service.; ordrng 1 W10507884 (Compressor kit) and 1 W10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve) and 1 W11256565 (Evaporator) and 1 CNOTE (2 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 05/03/2022
Arrived onsite to install previously diagnosed parts. Unit I operating correctly. The dispenser replaced last visit took care of the repair. Did not need to Replace motor or coupler. Unit operates correctly
We serviced a
JENN-AIR DISHWASHER
Model JDB1090AWS
Near Burnet, TX 78611
Lou
Job Details: 05/03/2022
"Arrived on site to inspect dishwasher control panel and noises. Upon further inspection, I found water in the bottom of the tub. Pressed startcancel button and the drain pump came on and drained the water. I placed the unit in diagnostics by pressing the heated dry button 6 times and start. Once the water dispensed and the motor came on, the motor began to make a loud noise and wouldnt stop. I stopped testing and the customer advised that none of the other buttons on the panel were working. When I tested the panel, I found none of the selections were working and the start button was intermittent. Also found the heating element not getting hot and was badly rusted as were both racks. The lower rack is missing a wheel. I am,ordering the control panel (99003139-discontinued), heating element, upper (99003216-discontinued) & lower racks, motor impeller, metal chopper sleeve kit (99003341-discontinued) and CNOTE-2HOUR JOB. Office to schedule return service.; ordrng 1 99003139 (Control panel (discontinued)) and 1 W10283681 (Heating element) and 1 WP99002659 (Impeller) and 1 99003341 (Metal chopper sleeve seal kit (discontinued)) and 1 CNOTE (2HR JOB) and 1 W10280784 (Lower rack) and 1 99003216 (Upper rack discontinued)"
We serviced a
GE MICROWAVE
Model PVM1870DM1BB
Near Elgin, TX 78621
Joe Z
Job Details: 05/03/2022
Arrived onsite to install previously diagnosed part. Replaced turntable motor and tested unit with cup of water. Unit operates correctly . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Tyler
Job Details: 05/03/2022
Arrived on site for refrigerator needed previously diagnosed door. Upon arrival found that door cannot be installed because it was a black stainless mix and not the solid stainless steel color needed for repairs. Will need office to reschedule once new availability of door is known and can be confirmed to be the right color.; ordrng 1 LW11037733 (Stainless steel door) and 1 Cnote (Door needs to be checked before rescheduling. Door must be stainless steel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Tyler L
Job Details: 05/03/2022
Arrived on site for install of previously diagnosed part. Installed new adjuster kit. No other issues at this time. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Taylor, TX 76574
Joe Z
Job Details: 05/03/2022
"Arrived onsite for WILL HEAT UP TO 50 THEN DOWN TO 30 . Upon arrival RC temp was 45 and FC was 0 . Talked to PR and SW for assistance. After a series of diagnostics on control , recommended replacing control per service pointer and both thermistors. Ordering control, harness and thermistor. Office to reschedule. ; ordrng 1 W11533211 (Control) and 1 W11396530 (Harness) and 1 W10280385 (Thermistor)"
We serviced a
FRIGIDAIRE DRYER
Model FLXE6960EW1
Near Austin, TX 78741
Tyler L
Job Details: 05/03/2022
"Arrived on site for complaints of intermittent shutting itself off. Customer states it will run fine most the time. Every so often it will shut off early. Customer is using timed dry option, and setting it for max time, 100 minutes. Tested unit on multiple time settings and on the more dry cycle. Could not duplicate issue, unit is starting up, heating, and tumbling correctly each time. If issue continues we will need a new timer. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78745
Tyler L
Job Details: 05/03/2022
Arrived on site for complaints of not completing the cycle. Ran service auto test and unit completed the cycle. Inspected Gearcase and found small amount of oil on the shaft and some on the cam. Will need new Gearcase to complete. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10846191 (Wash plate)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Tyler L
Job Details: 05/03/2022
"Arrived on site for install of previously diagnosed part. Installed new control. Set bake for 350 and monitored. Bake and broil elements working well. Unit reached 350 in 12 minutes. Tested surface elements as well and all are working as designed, took picture. No other issues at this time, job complete."
We serviced a
GE REFRIGERATOR
Model GFD28GSLFSS
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2022
"Arrived onsite for refrigerator with freezer door handle falling off when cx pulls door open. Open inspection I confirmed this. I am ordering Freezer door handle, SET SCREW and DOOR HANDLE FASTENER. Office to reschedule.; ordrng 1 WR12X34830 (Freezer door handle) and 2 WR01X11014 (SET SCREW)s and 2 WR01X11007 (DOOR HANDLE FASTENER)s"
We serviced a
LG REFRIGERATOR
Model LSC27910TT
Near Austin, TX 78745
Tyler L
Job Details: 05/03/2022
"Arrived on site for complaints of ice not dispensing properly. Found unit will disperse water, cubed and crushed ice with no issues. Sent video to service team. Removed bin and monitored while calling for cubed and crushed ice. Everything is operating as designed. Advised customer that occasionally loose ice, especially crushed ice, will get stuck in the ice chute. This will cause the ice chute flapper to get stuck and cause ice to not dispense. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Manor, TX 78653
Matthew
Job Details: 05/03/2022
"Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and had no results. Called SW for assistance. Ran checks at control and seemed to complete circuit but would not drive the motor. Potentially shorted harness and control. Ordering Thermal fuse, control and main harness. Customer would like soonest available appointment and to be put on if there are any cancellations. Please contact customer for scheduling. Office to reschedule.; ordrng 1 W11310055 (Main harness) and 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 WP8557403 (High limit) and 1 280148 (Cut off)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HC1
Near Seguin, TX 78155
Andrew
Job Details: 05/03/2022
Arrived on site to test unit for not responding. Unit is a rentacenter with no power available to test. Advised would need power to properly test and diagnose. Manager stated once its in a customers home with power source readily available they would contact to reschedule. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/03/2022
"Arrived on site for refrigerator with ice clumping up and not dispensing. Inspected unit and work area. Measured temperature in FC at 0? and ice container at 12? and continue to drop. Found signs of ice maker overfilling. Ice still has shape and some cubes connected (see SD-QuickPic). Ran ice maker fill cycle and measured water dispensed a little under 2 ounce of water. Found ice maker not completing dumping all ice and when fills water will over flow. Will need to replace ice maker to complete repair. Schedule return for Tuesday the 24th, due to customer availability. ; ordrng 1 W11557001 (IM) and 1 W11533213 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
"Arrived onsite for dryer with no power. Upon inspection I found that the unit was put on a 20amp breaker and it needs a 30amp, I avoid cx to have an electrician come out and replace the breaker. Jobs complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/03/2022
"Arrived on site to inspect unit for giving door error code, found failed interlocks. The model on file was incorrect, updated model and ordering correct interlocks. Parts 572 service 2275 ed on cc . ; ordrng 1 W11192679 (Interlock) and 1 W11192678 (Interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
Arrived onsite to install properly designed part upon arrival I installed new control and programmed the unit. And found unit operating as designed. Job complete
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Austin, TX 78724
Matthew
Job Details: 05/03/2022
"Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found motor would humm but not tumble. Unit would heat. If turned by hand, the motor would catch and unit would tumble. Once stopped, the unit would not start again unless started by hand. Unit will need motor assembly and belt replacement. Submitted to AHS and approved. Motor was RWO. Returning with motor and belt. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
"Arrived onsite for refrigerator with noisy condenser fan. Upon further inquiry I found out that the noise only happens when the fan is dirt, customer had already cleaned that fan off when I got there. Eid find some playin fan. E customer 3076+ to replace fan motor. Customer agreed and I installed new fan motor and tested unit and found unit operating as designed. Customer in full with card. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Matthew
Job Details: 05/03/2022
Arrived onsite for refrigerator making noise. Up arrival noise was apparent. Found noise coming from FC fan motor. Removed outer evaporator panel and found ice buildup up to the fan. Blades hitting the fan was the issue. Unit not going into defrost properly. Did force defrost and heater did energize. Recommended replacing evaporator fan motor harness to resolve current issues. Also expressed to customer that this particular model has been have other complications. We have found in some instances that multiple issues are contributing to failures. Explained that there may be other underlying issues that would later need to be addressed. Customer may reach out to KitchenAid for possible concession. If not customer agrees to move forward with harness replacement. d 1280 for parts and 2860 for service and totaling 4130 before es. Customer was instructed on 48-72 hr manual defrost. Customer may soon be out of town so is looking to get repair done ASAP. Will reach out to office. Office to reschedule
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new thermistor and element and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78702
Matthew
Job Details: 05/03/2022
"Arrived onsite for washer not spinning and going to straight to spin. Upon arrival tested unit. Confirmed customer issues. Inspected underneath unit and found belt off and guard broken. Called tech line for assistance due to second occurrence. Spoke to tech and recommended replacing Motor, cam, belt and guard. SR#7733572979. After parts replacement need to test to insure no other issues. Office to reschedule. ; ordrng 1 WPW10550173 (Guard) and 2 W11573574 (Guard screws)s and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/03/2022
Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and check voltage at the wall. Found proper voltage and polarity. Checked voltage going to the control and found proper voltage. I checked voltage going to the user interface and found proper voltage but the unit not turning on. Replaced user interface console and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ0
Near Austin, TX 78702
Matthew
Job Details: 05/03/2022
Arrived onsite for door alarm chiming when door is closed. Customer stated issue is intermittent. On arrival unit was functioning properly. Called tech line for assistance. Tech stated Could be control read switch or magnet in door. SR#773357169 Left door open and indicator came on. Closed door and indicator turned off. This is pointing to being a control issue. d customer 2300 for parts and 2860 for service and totaling 5170 before es. Customer would like to move forward. Office to reschedule when part is available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/03/2022
"Arrived on site to inspect unit for not powering on, found control board was not clipped into housing so the UI buttons were not engaging the control. I snapped the control into place, checked power, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS3
Near Austin, TX 78731
Scott
Job Details: 05/03/2022
"Arrived on site for both UI controls not responding and unit is leaking . Found leaking from fan seals from both draws . Leaking and humidity has shorted controls . Leaking was due to bezels on fan housing broken . Ordering bezel,fan housing , ui . Ordering for both draws . Call to set return Fan and gasket assembly. Ui control ; ordrng 2 W10155595 (Fan assembly)s and 2 99003605 (Vent bezel)s and 2 W10117977 (Ui control)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/03/2022
"Arrived on site to replace control and door with control, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Cliff
Job Details: 05/03/2022
Arrived on site to diagnose a washer that is not cycling properly. Found tub sitting against large dent in left side of washer cabinet. Cabinet will need to be replaced to complete repairs. Office to set return appointment. Advised customer that unit is not to be used until repair as outer tub can easily be damaged in its current state.; ordrng 1 W10676680 (Cabinet) and 4 WPW10687506 (Feet)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/03/2022
"Arrived on site to replace control and fan motor for vent fan not working properly, after replacing and testing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/03/2022
Arrived on site for dishwasher not draining. Inspected unit and work area. Found heating element needs to replaced under S1730 Performed diagnostics mode and checked fault codes. Found fault code F9-E1 no drain. Tested drain pump operation and found drain pump getting voltage. Removed drain pump and found found object stuck in drain hosing. Cleared drain pump housing and reassembled unit. Performed diagnostics mode and ran test cycle and monitored operation. Found unit working as designed. Service and 1897. Customer approved and on card. Schedule return for Monday the 9th for heater replacement. # MH4V49 ; schdld next appmnt for 59 MON !
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Lorena, TX 76655
Jonathan M
Job Details: 05/03/2022
"Arrived on site for a range that has a Main Control failure. Inspected unit and work area. d the customer 1873 for parts, 1775 for and the , 60 for the core, and 381 for . The customer agreed to the repair. Replaced main control and tested the unit. The unit is now working as designed. ed full service of 4569 via card. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78728
David S
Job Details: 05/03/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at room temperature. I found the compressor on and pulling 1 amps. I gained access to the evaporator and found no frost pattern. I am ordering a sealed system. The office will reschedule when we have eta on the parts. 3 hours; ordrng 1 W11562258 (Evaporator) and 1 W11504419 (54NRMS00 (Heat Loop to Condenser)) and 1 W11506623 (5NKMS00 (Suction Line to Condenser) and 1 W11512423 (Condenser) and 1 W11504419 ((87 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (42NRAL00 (Capillary Tube to Evaporator)) and 1 W11504445 (54NRMS00 (Heat Loop to Drier)) and 1 W11504449 (42NRAL00 (Capillary Tube to Drier)) and 1 W11582579 (Compressor) and 1 W11504415 (88 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (75NRMS00 (Compressor to Condenser)) and 1 W11506619 (8NKMS00 (Charging Tube to Compressor)) and 1 W11506635 (Tube, Charging (14' w Schrader Valve)) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
Arrived onsite for a vent hood with buttons that get stuck when you push them. Upon inspection I found this to be true. I attempted to replace control and found that the one I had with me was not the part need. I then cleaned the buttons of the grease that was binding them and reinstalled them and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I replace broken left grate. While doing that the customer showed me that the right one was unstable I attempted to adjust it to fix the issue but nothing work till I replaced it too. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ12
Near Austin, TX 78744
Tyler L
Job Details: 05/03/2022
"Arrived on site for complaints of ice build up. Found FC temp at 25 degrees. RC at 40. Found evaporator frozen with solid ice. Entered service mode and tested thermistors, fans, air baffle, bimetal, and heater. Thermistors passed, bimetal reading closed. Evaporator fan is working, but hitting ice so making noise. Air baffle opening and closing. Found the heater is not coming on in test 7. Will need customer to perform a natural defrost with doors open, towels down, unplugged for at least 2 days. Once defrosted will need to further diagnose. Ordering heater and returning with control and fan motor. Office to reschedule.; ordrng 1 WP12729123 (Heater)"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/03/2022
Arrived on site for dryer not completing cycle. Inspected unit and work area. Performed air flow test with vent on and found air flow restriction (Red light). Tested with vent off and found good air flow. Also found customer only using time dry. Spoke with customer on air flow and sensor cycles. Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model PSS25NGNABB
Near Round Rock, TX 78681
David S
Job Details: 05/03/2022
"Arrived on site for freezer not being cold enough. I inspected the unit and work area. I found the freezer at 19 degrees. I gained access to the back of the freezer and found the cover a solid block of ice. I gained access to the controls and tested the defrost circuit, I found it open. I spoke to the customer about the level of ice build up will require them to defrost the unit for 48 hours before repair.E them for the bimetal and heater. Parts 1073 service and 2705. The customer agreed. Reschedule for Monday 592 Please schedule for first am."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/03/2022
"Arrived on site to install previous diagnosed parts. Installed gasket under door gasket as designed. Tested FC seal and door operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/03/2022
"Arrived on site dishwasher top rack falling off. Inspected unit and work area. Found left stopper failed. Installed new stopper and tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and found all operating as designed. Spoke with customer service performed."
We serviced a
FRIGIDAIRE FREEZER
Model LFFH17F7HWD
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/03/2022
Arrived on site for freezer not freezing. Inspected unit and work area. Found unit at 28?. Disassembled unit and inspected evaporator. Found restriction in sealed system. Will need to replace compressor and evaporator to repair. Gave customer a rounded estimate on sealed system repair and was d. on check# 1077. 1554 CK Auth# 3AEE3K
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Round Mountain, TX 78663
Brandon
Job Details: 05/03/2022
"Arrived on site to inspect unit for agitator broken, I replaced agitator and bolt, if problem continues, will need gearcase."
We serviced a
WHIRLPOOL COOKTOP
Model JED3430GB01
Near Lakeway, TX 78734
Scott
Job Details: 05/03/2022
Arrived on site for burners too hot . Ran several tests and burners are cycling normally. Called tech line reran some checks . Recommended not replacing any parts . All is normal. Sr 7733578139Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS3
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for no power, customer stated after previous tech the unit would not power, tested unit found 120 in outlet and junction, split the door and found UI was not connected, connected UI, unit is now powering on , job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for squeaking and grinding noise, tested unit found extremely loud noise during spin, looks under unit and found, fail gear case Deteriorated belt, and everything covered in oil, d customer 5486, customer stated that he already has a new unit on hold and will not more then 336 for repair, advised customer to buy a new unit due to repair cant be made for that price, ed 1554, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Driftwood, TX 78619
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for no heat, took unit apart, tested heating element and sensors all is good, powered unit back on, unit is heating, put unit back together, and started multiple time, unit has no issues with heating, noticed that outlet is worn out and needs to be replaced,some arcing is present on L2 prong, advised customer if issue returns, replace outlet before calling us back, at this time unit is running as designed job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Mustang Ridge, TX 78610
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for no heat on bottom oven, tested unit found blower not running at desired RPM, also found shorted TOD replaced blower and TOD, tested unit, 7nit now running as designed job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Buda, TX 78610
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for no power, tested unit found no voltage in outlet, located breaker and reset it, still no power on outlet, advised customer to contact electrician and resolve voltage issue, ed 1554, job complete at this time"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for timer issues, tested unit found the unit does not shut off when reaching cycle complete, replaced timer, tested unit , unit now running as designed, customer has okay ventilation but advised customer to get the vent cleaned by a professional, provided dryer vent wizard number, job complete"
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Austin, TX 78734
Scott
Job Details: 05/03/2022
Arrived on site for dead dishwasher. Found control non responsive. Getting voltage to unit . Found ui shorted out bye ation. Informed claims . Informed tenent and landlord pest ation voids any warranty. No leaks detected at time of service.job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Scott
Job Details: 05/03/2022
"Arrived on site ,replaced sensor. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Austin, TX 78756
Matthew
Job Details: 05/03/2022
"Unit in 31 Arrived onsite for vent hood tripping breaker. Upon arrival tested unit. Found wiring incorrect. Tested again and did not trip breaker, tripped GFCI. Ran extension cord to other non Gfci outlet and unit is functioning properly. Customer will need an electrician to resolve the issue. Job complete"
We serviced a
GE FREEZER
Model CYE22TSHDSS
Near Austin, TX 78723
Matthew
Job Details: 05/03/2022
Arrived onsite for refrigerator door not closing properly. Upon inspection found left side door with mullion not catching. Removed mullion for inspection and found worn and lots of play up and down. d customer for replacement. d 1170 for parts and 2360 for service and totaling 3550 before es. Replaced mullion and door is now closing properly. Tested multiple times and had customer test. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Austin, TX 78702
Matthew
Job Details: 05/03/2022
Arrived onsite for refrigerator water filter stuck. Upon arrival tested unit. Found filter would not eject. Pulled cover and inspected. Found ejector snapped off. Reassembled unit and tested. Filter ejector is now operating. Customer has filter. Purged approximately 3 gallons of water for preparation of filter and lines. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78717
David S
Job Details: 05/03/2022
Arrived on site to install previous diagnose parts. I replaced the motor and capacitor. I tested the unit and found it working properly. Job complete.
We serviced a
LG WASHER
Model WM2050CW
Near Austin, TX 78717
David S
Job Details: 05/03/2022
"Arrived on site for washing machine not draining. I inspected the unit and work area. I gained access to the drain pump and put the unit into a drain and spin. I put my finger against the impeller and could feel it vibrate but not move. I rotated the impeller with a pick and found no resistance. When the basket was spinning I could hear some noise from the bearings. I gained access to the bearings and found the, starting to leak. I spoke to the customer about what was needed and he decided to purchase a new washer. Customer diagnostics fee with card. Autho EC994F 1554"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78732
Scott
Job Details: 05/03/2022
"Arrived on site , replaced igniter . Tested burners . All checked normal lighting . No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78717
David S
Job Details: 05/03/2022
Arrived on site on site for wall oven combo being stuck on microwave and the buttons being none responsive. I replaced the console. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78731
Scott
Job Details: 05/03/2022
"Informed customer unit is out of warranty, and would have to charge for visit . She will reach out to whirlpool for any concessions. Looking at video and talking to customer, unit will more then likely need new UI."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Seguin, TX 78155
Andrew
Job Details: 05/03/2022
"Arrived on site to replace evap motor, evap harness and evap thermistor per previous diagnosis. Replaced parts, tested unit, unit working as designed. Found top right corner of FC door gasket not sealing properly. Formed gasket with heat gun. ed remaining of 3658. Job complete. 3658 # 99W934"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Manor, TX 78653
Joe Z
Job Details: 05/03/2022
Arrived onsite for Reset the breaker after bad weather and now the oven does not come on. Upon arrival test unit and found power to unit but UI is not responding. Shut off power to unit for 5 min. Powered unit back on and UI has reset and now responding.test unit by preheating oven to 350. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78744
Tyler L
Job Details: 05/03/2022
Arrived on site with KB to further address noisy dryer. Found nothing broken. All rollers and idler pulley wheel are good. Found that the dryer is just rattling and noise is not coming from anything out of position or broken. Put pads and tape around and under motor mount and it did make it better. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2022
Arrived on site for a washing machine that is flashing all the LEDs and not starting any cycles. Inspected unit and worked area. Confirm the customers complaint and found the unit was stuck in store demo mode. Remove the unit from demo mode and round the unit through an auto test. The unit ran as designed. Tested the unit in a normal wash cycle on the unit began to fill and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Temple, TX 76504
Jonathan M
Job Details: 05/03/2022
Arrived on site for a refrigerator that its frosting up in the freezer. Inspected unit and work area. Found an indentation in the door gasket about 2 inches long causing the frost buildup in the top of the freezer. Checked the slides and found them to be working properly. Replaced the freezer gasket and tested the unit. The unit is ceiling as designed. Advise the customer to give the unit a couple hours to allow the gasket to seal properly but the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Jarrell, TX 76537
David Z
Job Details: 05/03/2022
Arrived on site to diagnose cooktop that is cracked. Examined burners and cooktop and found heat cracks at front right section. Found cracks originated from bottom with no sign of improper use. Replaced cooktop. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2022
"Arrived on site for a washing machine thats making a clicking sound and is not washing clothes. Inspected unit and work area. Confirm the customers complaint and check underneath the unit. Found evidence of oil buildup underneath the washer indicating that the gear case hit was failing. Eid ask the customer if they would care to get that replaced as well. The customer stated that they were not interested in doing any other repairs besides just getting the washer to work for the time being due to potential cost. Found the shifter had broken and d the customer 692 for parts, 1775 for and the , and 204 for . The customer agreed to the repair. Replaced the shifter and tested the unit. The unit is now working as designed. ed full of 2631 via card. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Jarrell, TX 76537
David Z
Job Details: 05/03/2022
Arrived on site to diagnose refrigerator not making any ice. Attempted to cycle unit and found it unreaponsive. Checked unit and found fill cup full of ice. Steamed out ice and removed icemaker. Found Styrofoam in the fill cup from the fill tube insulation. Replaced icemaker and used some silicon to cover the insulation. Tested and verified all working as designed. Call complete.
We serviced a
GE RANGE
Model PB975SP5SS
Near Belton, TX 76513
Jonathan M
Job Details: 05/03/2022
Arrived on site for arrange that wont light the left front burner. Inspected unit and work area. Found that the unit would ignite the bridge in between but not the left front element. Removed the cooktop and found one of the connectors on the element broken and not connected with the wire. Replaced the element and tested the unit. The unit is now working an operating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Jarrell, TX 76537
David Z
Job Details: 05/03/2022
Arrived on site to diagnose refrigerator not making ice. On arrival found Temps in both compartments good. Tested icemaker cycle and found icemaker unresponsive. Replaced icemaker and tested cycle again. Verified unit is cycling aa designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/03/2022
Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Tested operation to verify failure. Removed ice bucket and realigned. Tested dispenser operation and found working as designed. Spoke with customer on service performed and user care guide. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/03/2022
Arrived on site for range oven not heating. Inspected unit and work area. Tested operation to verify failure. Gained access to spark igniter and tested unit. Found spark igniter sparking but not as designed. Mead incoming voltage to module and found correct. Removed failed spark module and spark igniter. Assembled unit and tested operation. Monitored unit cycling. Unit is working as designed. Called Whirlpool tech support and spoke with Chris (SR# 7733571673).
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Burnet, TX 78611
Lou
Job Details: 05/03/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found that its making a rattling noise and a thumping noise. Eisassembled the unit and found a large amount of white powder substance inside the unit (before photo). I found the customer is using too much detergent along with an Oxy powder when washing clothing. I found the powder is setting on the rollers and tension pulley and causing them to gum up. Also found the exhaust pipe is loose and rattling. Using my shop vac, I cleaned the unit (after photo) and moved and replaced the rollers, tension pulley and belt. Cleaned the axles to the rollers. Using some sound pads, I secured the exhaust pipe at the back panel and where the pipe meets the blower housing. Reassembled the unit and tested and unit is operating as designed. I advised the customer of my findings and repairs. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Leander, TX 78641
Kimo
Job Details: 05/03/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new pads (all of them). And tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Scott
Job Details: 05/03/2022
"Arrived on site ,replaced sensor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete. Part 350. covered . Please charge to CC on file for part only . Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Andrey
Job Details: 05/03/2022
"Arrived on site to replace previously diagnosed gear case, belt, cam and wash plate, replaced parts wash plate was rusted on and had to break it out, tested unit , unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78130
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for not heating past 300, tested unit found sensor reading 53 degrees but room temp is 75, replaced sensor tested unit to 350, unit is now heating properly, temp probe and unit reading correct temperature, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrey
Job Details: 05/03/2022
"Arrived on site to test unit for not draining all the way, tested unit in diagnostics found something rattling during drain and water not emptying from. Tub all the way, removed drain pump and found broken impeller, replaced drain pump and control as precautionary, leveled unit, tested, unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2022
Arrived on site to test unit for not completing cycles. Found error code f0e9(off pause). Found FR suspension was not set properly into bushing and tub was sitting against FR corner. Set suspension properly and leveled unit. Unit working as designed. Advised customer on loading procedures. No leaks detected. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AARS/XAA
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2022
Arrived on site to test unit for not cooling. Customer stated previous companies have performed multiple sealed systems. Found refrigerant leak from RC evap. Also noticed cracks in linear. Customer stated she didnt know about the cracks but did have a lot of ice building up where cracks were present as mention to previous companies. Unit needs a sealed system for cooling but with linear compromised not confident any repairs would hold as voids in insulation are non repairable. Job complete.
We serviced a
LG DRYER
Model DLG2526W
Near Austin, TX 78704
Wesley
Job Details: 05/02/2022
"Arrived onsite for dryer not heating. Disassembled front and began diagnostics. Determined short to be in the resettable cutoff. Reset and tested all checks good. Unit is now operating as designed. Advised customer it may be adble to have duct cleaned to prevent backflow and overheating problems, but that any other kind of airflow obstruction could have caused an issue even an over large load. second appliance service and of 1528 after ."