Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice stuck on the wrong side of crusher blades preventing it from dispensing. Cleared clog and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is frosting in the fc. Found spacer washer not installed on correct hinge preventing doors from closing properly. Reinstalled washer correctly and all is working properly at this time. No water hooked up to unit.

Arrived on site to replace wrapper for microwave. Oven in use at 500+ degrees at time of arrival rendering microwave too hot to uninstall for service. Advised customer that call needs to be rescheduled and not to use stove for an hour prior to time frame. Office to set return appointment.; O-emld tckt

"Arrived on site to diagnose refrigerator with frost in the freezer compartment. Examined unit and found the freezer was full of frost due to gasket not making contact with the liner. Rails were stiff due to lubricant melting out with the water. Found the drain was clogged as well and had likely caused the ice on the bottom to contact the drawer and keep it from closing. Replaced both rails and removed clog from drain. Verified door is now closing evenly and gasket is sealed on all sides.

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no damage present. Unit working as designed. Call complete.

"Arrived on site to diagnose dryer not heating at all. Ran unit and found no heat present. Checked safety devices and found thermal fuse open. Replaced and retested. Found L2 only had 40v present. Unit should work as designed, but customer does need to call an electrician to resolve the low voltage. Call complete."

Arrived on site to install new heating element per SP W11540964. Installed new element and tested. All working as designed. Call complete.

"Arrived on site to diagnose range that was not heating over 200 degrees. Tested unit and found bake and broil both were not lighting. Found them sparking, but the regulator is not providing gas. Tested DSI board and found no voltage going out to regulator solenoids. Replaced dsi board and retested. Verified all working as designed. Call complete."

Arrived on site to diagnose refrigerator not making much ice. On arrival customer said issue had been resolved. Ice bucket was full when I checked. Advised customer to make sure airflow channels are not obstructed and that doors are properly closed and sealed to prevent any lost Temps resulting in no ice. Unit working as designed at this time. Call complete.

"Arrived on site to diagnose refrigerator that was no longer making ice. At first unit was making low ice, but would sometimes make more. On arrival I found no ice in the bucket, with unit set max ice. I checked Temps and found they were good. 38 in RC, and -2 in freezer. On inspection of the icemaker I saw a good amount of moisture and ice built up on the back wall by the IM adapter, indicating a leaking adapter, which falls under service pointer W10545058. I found the icebox fan seemed loud as well, and airflow felt low. I tested the IM for codes and found no codes, E0. I ran a cycle test and unit harvested. Tested fill and found no fill, fill tube was frozen. Advised customer recommended repair is new Adapter kit to resolve the air leak which is likely causing the low ice production, a new icebox fan, and also a new fill tube heater; ordrng 1 W10648043 (Adapter Kit) and 1 W11087201 (Icemaker Heater) and 1 W10846539 (Icebox Fan)"

Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the element and found it broken. I found all sensor intact. . I installed a new element. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site to install previous diagnose part. I gained access to the hv control and replaced it with new. I reassembled the unit. I tested all functions and they are working properly.

Arrived on site to install previous diagnose part. I gained access to the vent and replaced it with new.

Arrived on site to replace the heating element. I inspected the unit and work area. I verified the model and serial number falls in range for service pointer W11540964. I replaced the heating element according to the service pointer. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site for cooktop burners not igniting. I Inspected the unit and work area. I found the inner gas ports blocked by manufacturing burrs. I removed the burrs from the ports and smoothed them out. I reassembled the unit and tested it. All the burners are now working as designed. Job complete.

Arrived on site to install previous diagnose parts. I gained access to the gear-case and replaced the belt. Job complete.

"Arrived on site for cooktop. I inspected the dishwasher and found it did not have a high loop. I rerouted the drain line to include a high loop, so the disposal doesn't back fill into the dishwasher. Job complete."

Arrived on site for fridge. Customer requested we service the dishwasher. I inspected the dishwasher and found it had a high drain loop. I ran diagnostics and found no fault codes. The unit is working as designed. Job complete.

Arrived on site for water pad showing damage. I inspected the unit and work area. I found the lettering and chrome peeling. I replaced the water pad. I also found the right side door gasket is splitting. I am ordering the gasket to complete the repair. I checked the unit functions and found it working properly. Reschedule for Wednesday 8/3/22; ordrng 1 W10917313 (Right side door gasket)

Arrived on site for center burner not igniting. I spoke to the customer and found out the center burner will randomly spark on its own while lite. I inspected the igniter and found it loose. I am ordering the spark module and the igniter to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10692369 (Ignitor center) and 1 W11601369 (Spark module)

"Arrived on site. Inspected drain hose and found that it was located to far down stand pipe potentially causing siphone. Upon further inspection found during testing that one of the valves for the cold inlet valve assembly was clogged. R/R valve assembly and tested. Operational test good. No leaks observed during service.

"Arrived to instal previously diagnosed parts. Vented and removed sealed system components in accordance with manufacture directives. installed compressor, dye drier and service port. I vacuumed the system to 380 microns then allowed system to sit for 15min. Seeing no vacuum loss, I charged with MFG prescribed refrigerant charge. Unit started to operate as designed. No leaks observed during service. No water connections to unit."

"Arrived on site to inspect no cool. Found no fan or compressor, referring to MFG diagram all three of those items are all controlled by the defrost timer. The defrost timer was stuck between defrost and cooling and manual rotation engaged circuit. It will require defrost timer replacement. No leaks observed during service.

"Arrived on site. Inspected refrigerator. Found no detectable cooling. Checked compressor amp draw and it was .7 amps and the compressor was quite warm. The high side discharge tube was warm, but with several inches much cooler and the condenser return side was room temperature. I pierced the system and found what appeared to be expected pressures for a still charged system, evaporator ordered, but likely not require. Office to order parts and arrange return service with CX. Fridge not cooling due to compressor not pumping enough refrigerant. Recommend CX replace compressor. No leaks observed during service; ordrng 1 W11492867 (RC EVAP) and 1 W10779331 (Compressor kit) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystemServiceTime (2 hrss)"

"Arrived and inspected no cool. Unit was unplugged on arrival. Plugged it in after 5min amp draw .6. Compressor extremely quite. Maintenance personnel tested FC temperature prior and it had only gotten down to mid 40s. The compressor has failed internally and will require replacement. Office to order R600 compressor, dye drier and service port. Office will add required connectors and include R600 kit. Office to contact the CX to arrange return service. No water connections to unit.; ordrng 1 W11580057 (Compressor kit) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service port) and 1 R600servicekit (R600 service kit) and 1 2hrsSealedsystem (2 hrs Sealed system)"

"Arrived on site for a washing machine thats vibrating a lot. Inspected unit and work area. The husband advised that he was not here for the prior service but wanted to know why the shaking was considered normal. Did explain to the customer the functionality of this washer and the force suspension rods that hold up the basket. Did advise that it is normal operation to shake but asked if they were experiencing any issues with completing cycles. The customer advised that you they have not had that issue but wanted to be sure if the unit was working properly. Did not find any store to error codes and diagnostics. Ran the unit through an auto test and the unit ran as designed. Ran the unit up to high speed span and did confirm with the customer that that was what he was checking about. The customer did advise that that is what he was talking about. Did advise the customer this is normal operation.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the upper refrigerator icemaker does work but the freezer icemaker does not. Che

"Arrived on site for a washing machine that is not dispensing detergent. Inspected unit and work area. The customer advised that her load and go detergent dispenser will work most of the time but after 2 to 3 washes, will stop working for a load. If she pulls out the tray and pushes it back in, the unit will work again for another few cycles but she has noticed this due to most of her loads having suds on the top for water and other loads not having any suds at all. Ran the unit through diagnostics and did not find any stored error codes. I tested the detergent pump in the component activation test and found it working. Ran the unit through an auto test and the unit ran as designed. I called Whirlpool Techline and spoke to Rob SR# 7734212224. He advised that with these detergent issues, if there was a problem, the unit would not dispense detergent at all not most of the time. He advised that the unit would be working as designed if we can make the detergent pump running diagnostics and the customer is saying soap in the washer most of the time. He had me go through various checks and found the customer was using the detergent at 10X concentration. Rob advised that that could be causing her issue as the machine is asking for the concentration level of the soap they are using. He advised that it is normal to have the detergent concentration on 4X concentration. He advised the unit is working as designed and to make no repairs at this time. Went over check findings with the customer. Call complete."

Arrived on site for a microwave that is flashing an F1E4 (mw Relay) error code. Inspected unit and work area. Disassembled the unit and checked the 4309 microwave relay and did not find it closed. Checked all door switches after unplugging the connectors and found all switches to be working properly. Reassembled the unit and tested it again. I still have the same error message. Open the door and found dent from within the unit causing the cabinet to bubble outward and not allow the door to close properly. See photo. I called Whirlpool Techline and spoke to Andy SR# 7734214442. He had me run a couple checks on the unit and advised that this unit would be sent for review. He advised to make no repairs and to let the customer know that Whirlpool would be in contact with them. Call complete.

Arrived on site for a washing machine thats not locking the lid. Inspected unit and work area. The customer advised that the unit will not start a load and will just show that its complete before it even begins to fill with water. Tested the unit and found the lid locking and unlocking but the basket not moving one the motor was supposed to turn. Found the unit just making a buzzing sound. Checked underneath the unit and found the capacitor had failed. Used to truck stock capacitor and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11395618 (Capacitor) from stock

"Arrived on site for a washing machine that is making a lot of noise and shaking. Inspected unit and work area. Branding it through diagnostics and found an F0 E9 (off balance pause) error code. The customer advised that she was running a load of sheets and towels and the unit went off balance really bad and made all kinds of sounds. I did advise the customer that bulky items like sheets and towels, or mixed loading, can cause off-balance issues due to weight distribution around the basket. Went over loading techniques and ran the unit through an auto test. The unit ran as designed. The customer asked about several noises that she was hearing through the diagnostic process that I explained through. The unit is working as designed. Call complete."

"Arrived on site for an ice machine that is not draining water out of the ice bin. Inspected unit and work area. The customer had a video to show where the unit was cycling water to make ice but there was ice water at the bottom of the ice bin and the unit would not drain. Did advised customer of the issues with the external drain pump as stated before. Checked part numbers and found the external drain pump sent with me was the wrong part. Ordered correct part and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10825875 (External drain pump)"

"Arrived onsite to install previously diagnosed parts. Installed heater,box, cutoff, and fuse. Test unit and unit operates as designed. Noticed unit does not have feet. Recommend to customer about installing feet to help with allowing bottom of unit to breathe . Also notice the vent screen area and blower wheel had lots of lent build up. Told customer to clean with dryer brush regularly. Job complete"

"Arrived onsite for not enough water to wash. Upon arrival ran diagnostics test and all components passed and are operating correctly. Ran a regular , normal cycle nd unit is operating as it should. Called techline for assistance. Tech determined that unit is operating as designed. Instructed tenant on operations of the unit and how the sensing works. Tech gave SR#7734204413"

Arrived onsite for THERE IS A SMELL EVERYTIME WE USE IT. Upon arrival inspected unit and found cooktop and oven with soot build up. Test unit and got huge flames that had lots of orange.Unit needs orifice conversion kit for all 5 cooktop burners as well as for oven. Instructed customer that a plumber needs to do conversion. There is no repair that needs to be done. No leaks present at this time. Job complete

Arrived onsite for Nothing Is Working - No Power . Upon arrival and inspected unit. Found 240 from supply voltage to control. Found 120 at thermal fuse. Found thermal fuse was open. Need to replace thermal fuse. Replaced thermal fuse and test unit . Preheat oven to 350. Observed blower operating. Unit is operating as designed. Job complete

"Arrived onsite for Washer cycles not advancing . Upon arrival ran diagnostics and got F0-E2 over suds , F9-E1 long drain. During diagnostics test or normal cycle test. The drain pump energizes and run continuously. Replaced pressure switch and test unit. Ran a quick cycle. Unit now operates as designed. No leaks present at this time. Job complete"

"Arrived onsite for ICEMAKER AND WATER DISPENSER STOPPED WORKING- AND NOW EVERYTHING IN THE FREEZER IS MELTED. Upon arrival inspected unit and found FC hot in the box. RC slightly cool. Ran diagnostics and all passed. Condenser fan and evaporator fans operating. Compressor operates, but very warm to the touch. Zero ice/frost pattern on evaporators. Contacted SW for assistance. Recommend replacement compressor. Also water dispenser not operating. Need to replace water valve. Ordering water valve, compressor, RC evaporator, access valve, and uV drier; ordrng 1 W10865826 (Water valve) and 1 W11492867 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (UV drier) and 1 W10276644 (Compressor)"

"Arrived onsite for Vibrating/shaking From the front of the unit . Upon arrival inspected unit and door is locked. Cannot get serial number at this timePowered up unit and goes straight to draining continuously.F54, F25 . I am not able to proceed with diagnostics to try spin cycle. Need to replace control to be able to operate the spin cycle to be able to test shaking issues. Ordering control, pressure switch . Will need to order 2 man as well. Office to reschedule.; ordrng 1 W11574590 (Control) and 1 2man (2 man) and 1 W11044866 (Pressure switch)"

"Arrived on site for a oven that was not heating up properly. On arrival the customer stated the thermostat they put in the unit was significantly under what the set temp was, and their food was not cooking through properly. I put the unit into diagnostics mode and found no stored error codes. I then preheat the unit to 350?F and monitored the temp fluctuations. I found the unit roughly 10?F to low and calibrated it 10?F up.

Arrived on site for a refrigerator not cooling properly and getting frost build up. On arrival the customer stated they unplugged and defrost the unit and it happened again. Upon further inspection I found a significant gap at the bottom of the RC liner where it meets the door. I found the gap actually going all the way through to the floor. This is allowing hot air to get into the unit and creating the frost. I called techline and spoke to Adrian and received SR# 7734203496.

Arrived on site to install previously diagnosed parts. I installed the new console and test the unit. The unit is now working as designed

Arrived on site to install previously diagnosed parts. I installed the latch and capacitor. I then ran a diagnostics cycle and found the unit ran through as designed. No leaks observed at the time of cycle. Call complete.

"Arrived on site for a washing machine not dispensing warm water. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the hot and cold valve and found them as designed. I ran a diagnostics cycle and found it dispensing hot, cold, and warm water. I found the unit working as designed at the time of service. Call complete."

Arrived on site for a refrigerator not cooling. I found the unit plugged in and both compartments warm. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evaps and found no ice or frost build up. I then gained access to the back of the unit and ohmd out the thermistors. I found them good. After I plugged the unit in the compressor turned on and made an abnormally loud noise. I found the customer had not heard anything from the unit since it has stopped cooling. Due to this I let the compressor run for several minutes and found it now cooling. I informed the customer of my findings. I found the unit now running as designed after the reset. If unit stops cooling again it may be a possible SS issue.

"Arrived on site for a washing machine with broken parts and a leak. On arrival the customer showed me how the latch, strike, and lock bezel are broken. The customer also stated the unit will leak several gallons of water onto the floor, but the tub will still be full. They found the leak to occur at the end of the cycle and around the drain. On arrival the unit was also stuck on a canceling cycle screen, and the only way to remove this was to unplug the unit for several minutes. I put the unit into diagnostics mode and I found stored error codes F5E4 lid opening issues, F8E1 for long fill, F0E4 for spin limited by water temp, F0E5 for off balance, and F0E3 for overload. I cleared the error codes. I then tried to manually activate each component, but found the control sending no voltage to any of them. Due to this I was not able to properly check all components. Upon further inspection I did find signs of the valve leaking. I gained access to the bottom of the unit and found significant gearcase oil as well. In order to repair the unit it will need a strike, latch, bezel, valve, control, gearcase, and slider. Ordering all parts and office to reschedule. ; ordrng 1 W11545554 (Bezel) and 1 W11457841 (Strike) and 1 W11419171 (Control) and 1 W10734521 (Slider) and 1 W11400157 (Valve Assembly)"

Arrived onsite for refrigerator that had a dirty condenser coil. Upon arrival I cleared the coil off as bets I could returning proper airflow to them. unit is operating as designed.job complete.

"Arrived onsite for dishwasher that is not cleaning dishwasher. Upon inspection I found f6e4 code stored (float switch open). I check the float and found that it was clear. I ran a diagnostics cycle and found unit operating as designed. Upon further inspection I found that there was no high loop so I corrected this and ran a normal wash cycle and found unit operating as designed. Job complete,

Arrived onsite for to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 after doing so I tested unit and found unit operating as designed no leaks. Job complete

"Arrived onsite for for refrigerator with a freezer that has condensation around the door area. I founded some more gaps around the door on the cabinet side I sealed them up and installed new gasket. I tested thermistors and found them good. Defrost bi-metal tested good , fans tested good, and defrost heater tested good as well. Job complete"

Arrived onsite for a refrigerator that has condensation buildup at the top right of cabinet. Upon inspection I found that the issue was actually melt water from the water dispenser line coming from the top of the unit into the cabinet. I check the line for leaks found none. I drying up the water in the tub and sealed it up to prevent air from getting in there and causing the same situation again. Job complete.

Arrived onsite for refrigerator with interior lights not working. Upon inspection I found that the Freezer white had failed I replaced the light and found that all lights came back on. Job complete.

Arrived onsite for refrigerator that is not cooling. Upon inspection I found that the compressor would kick on then it kicks off. I installed a new start device and found no change.SM. To order sealed system r600. 2hrs. Office to reschedule.; O-emld tckt

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced motor Test unit and unit test good job complete. No leaks present at this time.

Arrived on site to test unit for right rear burner not coming on. Test unit and found bad switch. Replaced switch .unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. Replaced sump and motor . Test unit and unit test good job complete no leaks present.

Arrived on site to test unit for ui Turning off on its own. Test unit and found bad console and customer not connected to Wi-Fi. Will need new console

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor test unit no leaks present job complete.

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good. No leaks present at this time.

Arrived on site to test unit for left oven not turning on. Turned oven on and off 10 times and oven starting right away. Oven pre heated to 350?. Called Techline and per Techline theres not much we can do right now because the unit is working as designed. SR#7733684039

Arrived on site to replace heating element for special project. Replaced element test unit no leaks present job complete.

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good. No leaks present at this time.

Arrived on site to test unit for unit giving error code. Found unit not heating and not finishing time. Replaced magnetron and control board and inverter test unit and unit still not heating. Will order new switch harness and console office to reschedule ; ordrng 1 W11232035 (Console) and 1 W11033422 (Interlock harness) and 2 W11188752 (Fuse)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. When I pierced the system, I found the unit fully pressurized. Once I had the parts installed, I vacuumed the system and pressures held. I installed 5.25oz of R134a refrigerant and monitored pressures. Pressures held good and the unit is beginning to cool. No water leaks observed during service, job completed. Recommended allowing the unit to cool for at least 24 hours before placing food items inside."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice bin door and both RC door gaskets. Using my heat gun, I shaped both RC door gaskets and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found where the ice maker had leaked water into the ice bin area again. I placed the unit in diagnostics and noticed the UI not making any tone sounds when pressing buttons. Tested the ice maker harvest in test 57 and it harvested as designed. Tested the fill tube in test 45 and the tray filled and the water level was at the top edge of the tray. I removed and replaced the UI and retested and also tested the water dispenser. Ice maker is operating as designed and the water dispenser filled an 8oz cup in 8 seconds. I advised the customer of my findings and repairs and recommended they monitor the unit and if theres any further issues to contact the manufacturer and get scheduled for service. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the door latch assembly failure, I removed and replaced the door latch and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect freezer no cool. Upon further inspection, I plugged the unit in and nothing happened except the interior light came on. I removed the evap cover and tested the thermostat control by jumping the black and blue wires and the unit came on. I inspected the compressor compartment and found the heat exchange badly corroded and what appeared to be oil/refrigerant in the drain pan (photos). I monitored the evaporator frost pattern and found it would frost up at the front of the evaporator but was slow to frost in the back; ordrng 1 5304513035 (Thermostat control)"

"Arrived on site to inspect wine cooler racks. Upon further inspection, I found the 2nd, from the top, rack wooden slats pop out of place and the customer had a bottle of wine fall through the rack due to one of the slats coming unattached. I tested all slats in the other racks and only found the 2nd rack faulty. I found the wooden slats are flimsy, but none of the others popped out of the rack. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew advised that the wooden slats should not pop out and to replace the entire rack. Provided SR#7734195994. I advised the customer that I would be replacing the rack per tech support recommendations. I am ordering the rack and office to schedule return service due to the availability of the part. ; ordrng 1 W11359429 (Rack)"

Arrived on site for freezing in fresh food section. Found large ice ball on inlet of evaporator diagnosed a slow refrigerant leak at weld joint unit will need a new compressor and evaporator

"Arrived on site for no ice. Ran diagnostics good air flow,ran icemaker test failed diagnosed a defective icemaker. Replaced icemaker,are ran diagnostics icemaker passed ran fill test passed.

Arrived on site for door issues. Found clip broken from door liner diagnosed unit will need a new right side door and mullion clip.

"Arrived on site for no ice issues. Ran diagnostics optics passed,fan powered on E2 error code on icemaker diagnosed a defective icemaker,replaced icemaker,power cycled unit ran icemaker test passed ran fill test passed.

"Arrived on site. Found damaged fresh food door,replaced damaged fresh food door."

"Arrived on site for water leaking. Found leak at connection at valve,reinstalled line into valve in compressor compartment"

"Arrived on site for no lights. Diagnosed a led module,per service pointer replaced all led modules with updated led modules all leds working as designed. Autho S84638"

"Arrived on site for loud noise while opening door. Found loud noise while opening fresh food door,removed door adjusted cams added grease to hinge pins and cams,reinstalled door checked door operation good noise no longer present; used 1 542638 (Grease) from stock"

"Arrived on site for no ice. Ran diagnostics no power to valve during fill test,compressor powered on would run then shut off,ran normal cycle and water would over fill pan with weak water flow.Defective compressor,recirculating pump and valve ordering all parts. Job will need 3 hrs. ; ordrng 1 WPW10605286 (Compressor) and 1 W11542867 (Recirculating pump) and 1 WPW10218037 (Evaporator) and 1 W10897719 (Valve) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and valve. Pulled vacuum and held. Charged with 4.5 oz refrigerant. Tested unit and unit is functioning properly. Job complete"

Arrived onsite for microwave not powering on. Upon arrival found failed fuse. Replaced fuse and tested. Unit is now functioning properly. Job complete

Arrived onsite for dishwasher not functioning. Error F2E2 on display. Found faulty UI. Replaced UI tested unit and unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced control panel. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to replace heating element under special project replacement. During replacement found that original element bushing already leaked and shorted the sump and motor assembly. Rust and water spots throughout. Replaced heating element as instructed but customer had questions of further repair due to leaks causing more issues. Called tech line and could not provide any additional info, forwarded me to Trade care team. SR#7734203363 (for tech line). Trade care line provided Separate SR#7734101358. Recommendation customer reach out to customer service. Provided customer with customer service line. Customer hoping for possible concession due to leaks causing issues."

Arrived onsite to replace previously diagnosed parts. Replaced bellow. Ran diagnostics and found stored error code for Lock failure and over suds. Customer hadnt noticed any other issues. Door lock is function

Arrived onsite for a refrigerator with dented doors. I took pics and replaced the defective doors. Call complete.

"Arrived onsite for a leaking washer. I unstacked the washer and dryer, removed the top of the washer and ran auto diagnostics. I found nothing leaking. Iran a quick wash cycle and found the dispenser leaking out of the front at the 4 minute mark of the cycle. I replaced the dispenser and tested again. There were no water leaks present at the time of service. Call complete."

Arrived onsite for a dishwasher with a heater recall. I replaced the heating element and ran auto diagnostics. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a dishwasher with a heater recall. I replaced the heating element and ran auto diagnostics. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a dishwasher with a heater recall. I replaced the heating element and ran auto diagnostics. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site , replaced heater . Tested unit to SP specs. No water leaks detected at time of service. Job complete"

"Arrived on site ,replaced element . Tested per whirlpool specs on SP pointer . All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for rack issues . Found wheels on upper rack falling off . Replaced adjusters with kit . No other issues found . No water leaks detected at time of service. Job complete

Arrived on site for washer throwing codes . Ran diagnostics got 7-1 errror codes . Look underneath and found nut had come off spluch . Cam was rubbing on belt guard . Replaced spluch . No oil on gearcase . Ran calibration and diagnostics wash. All checked normal. No water leaks detected. Job complete

"Arrived on site , replaced heater . Tested unit to whirlpool specs on SP . No water leaks detected at time of service. Job complete"

Arrived on site for dishwasher leaking . Found unit leaking from float switch . Outed customer on pieces of foot assembly. Also customer is having UI issues . Job complete ; ordrng 1 8193506 (Switch housing) and 1 WPW10077871 (Float) and 1 WP9741998 (Nut)

Arrived on site for washer no draining. Upon arrival confirmed issue and found water in tub. Found no errors in diagnostics. I then found crack in wire to drain pump causing partial connection. Repaired wiring and tested unit through reset and tests cycle. Found no leaks and unit drained continuously. Call complete

Arrived on site for range with loose door seal. Upon arrival confirmed complaint and found clips on door seal had come loose from oven liner. Was able to reattach and insure door seal was locked in place. Seal now functioning as designed. Call complete

Arrived on site for washer leaking. Upon arrival confirmed issue and found bellow torn/cracked causing leak from bottom front of door. Replaced bellow then reassembled and tested unit. Found no leaks and unit functioning as designed. Call complete

Arrived on site for range needing previously diagnosed parts. Installed element and sensor then tested unit. Found unit could heat as designed with no codes or failures. Call complete