Near Marion, TX 78124
Noah D
Job Details: 03/19/2020
WASHER ROPER RTW4516FW2 "Arrived on site to install valve for not filling, upon inspection found the valve clogged and not filling drum, replaced valves and retested on drain and spin, rinse and spin and normal. Job complete"
Near Temple, TX 76501
Jonathan
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer that is not rinsing or spinning well. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E7 (motor unable to reach target RPM) error code. I ran several tests including heavy agitation, slow spin and high spin. Found no issues. Tested voltage to optical sensor and found it within range. I called Techline and spoke to Dave SR# 7727410799. He had me check to make sure the belt was spinning both directions on the heavy agitation which it did and run the high spin speed for 3 minutes to make sure the optical speed sensor was bad causing the unit to shut down. Unit worked as designed. He advised to make no repairs at this time because the unit is working as designed. He advised this issue was probably caused by an overloaded/unbalanced load. He asked that the customer try to limit their load and to make sure they were washing similar like items. Call complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrive on site for door issue on range. Found right side hinges bent and failed One of the door hinges was bent replaced hinge with a new one. Tested all operations and everything is working properly and the door is functioning properly.
Near Andice, TX 78628
Paul
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range with door trim issues. I found the outer door stainless trim separating from the outer door glass on the left side. The outer door needs to be replaced. Ordering W11176456 GLASS-DOOR..; ordrng 1 W11176456 (GLASS-DOOR)
Near Round Rock, TX 78664
David
Job Details: 03/19/2020
MICROWAVE BOSCH HMC80251UC/01 "Arrived on site to diagnose microwave with fading display. Performed diagnostic and tested unit. Brightness is at ,ax setting and will not go high, but it’s about half as bright as the oven is. Ordering 1 12014013 control panel. ordrng 1 12014013 (CONTROL PANEL)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site for oven, customer removed door and hinges locked up and was not able to install. Inspected unit work area. Found hinges will need to be removed to correct and reinstalled. Removed hinges and corrected. Assembled door and installed door. Tested door operation. All tested good."
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven where steam is affecting the control panel when the door is opened. Contacted tech line and spoke with Leon he advised no repairs are possible to prevent this issue and to advise homeowner to ensure food is wrapped tightly with aluminum foil to prevent excess moisture from entering oven cavity. No further repairs can be done at this time and job is complete.File#7727408341
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 "Arrived to inspect unit with low water error tested unit and found housing defective, replaced and tested properly"
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on site today no say refrigerator that is not cooling properly. Tested parts and components and found control not registering freezer temperature properly as freezer thermistor is 40+ degrees in freezer is registering negative temperatures. Advised homeowner on findings and possibility of a sealed system issue as well as the unit has been overworking itself.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not getting to temp. Found unit off by 6 degrees at average temp. Calibrated oven to +10 test unit and unit test good job complete.
Near Austin, TX 78723
Jacob
Job Details: 03/19/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit. Shaking. Tested unit. Found that suspension was bad. Ordered part. Rescheduled with customer. ; ordrng 1 W10780045 (suspension)
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
DISHWASHER FRIGIDAIRE FDB4315LFC0 "Arrived to inspect unit with touch panel errors, found unit to need UI
Near Hays, TX 78610
Jacob
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door to unit coming off. Tested unit. Found that right hinge was broken. Replaced hinge. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site for vent hood issue, upon inspection found the vent hood installed incorrectly moved to the left, customer wanted to move over brackets and wall mounts for vent hood, informed builder that we do not remount hoods and move over all hardWare, customer will get will install company. Complete"
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site and inspected refrigerator and found a large ice mass in the ice bin, took one picture. Replaced water valve but could not replace icemaker it is buried under solid ice. Customer is going to defrost refrigerator and melt all the ice and if icemaker is needed it will need to be brought back and replaced. The water leaks from connections at time of service. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site o inspect fridge for continued leaking, upon inspection found the inlet for ice maker frozen in a. Lock, causing water to flood he ice bucket and cabin, unfroze block and bucket and replaced. Complete"
Near Bastrop, TX 78602
Scott
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 Arrived to diagnose washer found that the latch switch was broken. I replaced the latch switch tested the operation everything is working as it should. Ran diagnostic and everything works as it should. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4616FW0 "Arrived on site and inspected washer and found drain hose is split and leaking water, took 1 picture. It will need to be replaced. No water leaks detected from connections at time of service.; ordrng 1 W11244231 (DRAIN HOSE )"
Near Harker Heights, TX 76548
Al
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SDH2 Arrived to install previously ordered part.Realized it was not the part intended for repair.Ordering W10300924V tub gasket to complete the repair.; ordrng 1 W10300924V (TUB GASKET)
Near Buda, TX 78610
Robert
Job Details: 03/19/2020
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of not starting. Found console dead. Console was replaced After replacement test operation
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested both dispensers and nothing happened. Checked the door switches as both are good and closing all the way. Verified water into the unit was good. Found the reservoir frozen and the valve not functioning. Removed and replaced the reservoir and valve and retested and the ice maker fill tube filled the ice tray but still no water dispensing at the door. I removed the water tube from the valve to the top left hinge and it was clear. Contacted Techline and spoke to Bruce and advised of my findings. Bruce had me test voltage at the control for the water dispenser ad there was no voltage. Had me check voltage to the auger motor and there was not 120V. Tested the harness from the door switch to the connection above the light in the RC section and there was no continuity at the black/red wire
Near Austin, TX 78748
Luis
Job Details: 03/19/2020
REFRIGERATOR LG LMXS27626D/01 Arrived on site for ice build up in freezer section. Found middle divider slightly bent preventing good seal. Installed a new plate assembly checked door seals good.
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
MICROWAVE KITCHENAID KEMS377DBL1
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher upper rack rubbing on gasket. During testing found that the upper rack is slightly rubbing on the gasket. Adjusted upper rack to where it is not rubbing on the gasket anymore. Complete
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, customer had the unit unplugged due to it not cooling and the “motor” being loud. I plugged the unit in and immediately could hear the compressor trying to start and was making a loud noise. I unplugged the unit and then plugged it back in and could hear the start device click then the compressor trying to ramp up speed but it failed. I advised the customer of my findings and that it needs a new compressor. I am ordering the compressor, evaporator, dryer, access valve, and CNOTE-2HR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit left unplugged and is not connected to water source. ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE) and 1 TJ90SD8404 (ACCESS VALVE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Lago Vista, TX 78645
Paul
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the power supply and the FC evaporator motor. I tested the unit and it is working as designed.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for not powering on. Performed diagnostics and tested voltage to unit and found 240 volts. Traced voltage to thermal fuse. Tested fuse and found opened. Removed failed fuse and installed new. Performed diagnostics mode and tested cooling fan in high and low speed. Tested in normal operation. Found proper air flow from fan. Tested all other operations. All tested good. ;
Near Killeen, TX 76549
Al
Job Details: 03/19/2020
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to inspect range temperature issues.Confirmed the complaint andCalled Whirlpool Tech line and spoke with CHRISSR#7727404188I was instructed to replace the control.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Kyle, TX 78640
Jacob
Job Details: 03/19/2020
WASHER SAMSUNG WA400PJHDWR/AA-03 Arrived onsite for unit not draining water. Tested unit. Water is not draining. No issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived to inspect microwave door issues.Confirmed the display issues and removed and replaced the door.Reassembled and did the 2 minute water cup test and unit tested as designed.Job complete
Near Austin, TX 78754
Jacob
Job Details: 03/19/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for unit not heating. Tested unit. Found that the wall socket is not keeping stable power going to the unit. Let customer know of the issue, and to contact an electrician to remedy the issue. No issues at this time."
Near Round Rock, TX 78681
Andy
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for oven intermittently tripping circuit breaker. Customer stated that when failure happens it will usually occur in the middle of night and has not tripped circuit breaker when in use. Removed back panel and inspected wire harness. Removed connector and inspected. Inspected DSI control and spark igniters. Called Whirlpool tech support and spoke with Dave. He stated issue was with house electric and not unit. (SR# 7727410805).
Near Lakeway, TX 78734
Kevin
Job Details: 03/19/2020
DISHWASHER LG LDT7797ST Arrived on site and found IE error code showing on user interface. code will happen in the first few minutes of a cycle. Spoke with LG tech line and they recommended inspecting hall sensor on the air assembly. Found one lavender wire is cut to the hall sensor and after reconnecting it the washer will now progress on a normal cycle. Recommended customer used dishwasher magic to remove any buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect unit with no lights, found bad modules replaced and tested good"
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
DISHWASHER BOSCH SHE3ARF6UC Arrived on site to test unit for unit not washing correctly. Test until and found pump working but unit not getting enough water. Will need to order new fill valve 00637572.. ; ordrng 1 00637572 (FILL VALVE )
Near Kyle, TX 78640
Robert
Job Details: 03/19/2020
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of noise. Found tape that secured the wire harness separated and was scraping the sides. Re secured tape with extra and retested.
Near Cedar Park, TX 78613
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker leaking water in the housing. Upon further inspection, I found where the ice maker fill tube chute was full of ice and there was evidence of water spillage on the ice maker and inside the housing. I removed and replaced the ice maker and tested. The ice maker is operating as designed. In the process of replacing the ice maker, I found where the clips on the ice bin were broken. I am ordering the ice bin ad having it shipped directly to the customer (D2C). No water leaks observed during service.; ordrng 1 W11185686D2C (ICE BIN)"
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator not dispensing water and the ice dispenser not working. Upon further inspection, I verified both switches were working then removed and replaced the UI and tested. Unit is operating as designed. No leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
OVEN JENN-AIR JLRP548WP01 "arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F1E1 at the previous service call, I removed and replaced the user interface and main ACU and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace fan. Found fan working correctly and issue being the door not making contact with switch holders. Secured switch holder for door to make contact. Test unit and unit working as designed unit heating and no noise or shutting off
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/19/2020
MICROWAVE GE ZEB1227SL1SS "Arrived on site for customer complaint of door not opening, found broken latch, ordering parts. ; ordrng 1 WB10X27080 (LEVER SWITCH) and 1 WB14X10049 (board latch)"
Near New Braunfels, TX 78132
Richard
Job Details: 03/19/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite for the oven error code F1E0. During testing found error code F1E0 which UI failure. replaced UI and oven tested good.
Near Round Rock, TX 78681
Cliff
Job Details: 03/19/2020
WASHER MAYTAG MHW5630HW0 Arrived on site to diagnose a washing machine that is leaking and has abnormal vibration during spin. Found shocks worn and door boot torn. All four shocks and door boot will need to be replaced to complete repair..; ordrng 1 W11314648 (BELLOW)
Near , TX 78634
Cliff
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site today cause a dishwasher that is not cleaning properly. Tested unit and found loose wiring on pump assembly causing intermittent operation. Rewired pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW5700XL2 Arrived onsite for the washer not working has burning smell. During inspection found that the motor capacitor had imploded which caused the smell and the popping noise.
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Kevin
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator and found evaporator drain is blocked. After clearing evaporator drain with steamer it is now working properly. No water leaks from connections at time of service, job complete.
Near Leander, TX 78641
Paul
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for a refrigerator not cooling correctly to possibly replace previous diagnosed sealed system components and controls. I found the UI showing PO when I arrived. The customer stated the PO is constantly showing up. I found the RC cooling but the FC wasn’t cooling at all. I ran service test 3 and found the controls resetting as soon as the FC evaporator fan tried to start. I found the fan shorting out and I found the power supply getting hot and smoking. I replaced the power supply control and the FC evaporator fan. I tested the unit. I found the RC only getting to 60 degrees and the temp dropping very slowly. I found the low side line frozen to the compressor. I found the RC coil completely frosted up. I explained to the customer that this was probably caused by the unit doing the power reset and constantly trying to coon the RC. I defrosted the coil and tested the unit. The RC dropped to 46 degrees after 20 minutes and the sealed syst
Near Horseshoe Bay, TX 78657
James
Job Details: 03/19/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and pulled oven to test fuses. Found thermal fuse has failed. Installed new and tested operation. Found unit now heating properly. Job complete
Near Austin, TX 78746
Luis
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for a defective pad,replaced icemaker pad on dispenser tested dispenser unit working as designed."
Near Manor, TX 78653
Jacob
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for unit not sitting on wall bracket correctly. Confirmed wall bracket was not installed correctly and causing door to unit not shutting correctly. Tightened screws to door latch. Tested unit. Unit test good. Instructed customer on getting wall bracket re mounted. No issues at this time. Job complete
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site to test unit for no display. Test unit and found connection to display board was disconnected. Secured connection test unit and unit test good job complete.
Near Austin, TX 78758
David
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator with reported water lines freezing over. When I spoke with resident they informed me that the issue they had was a water bottle / glass with liquid has frozen and broken on the top shelf, resulting in a safety issue with Glass. Checked unit and advised to keep liquids off the top shelf as they sit in front of the damper vent from the freezer, and it’s blowing freezing air on them. Water lines were working as designed at this time, and no issue was found with them. If RC freezing issues get worse we would need to return with a damper, also advised to raise RC temp as well. All is working as designed at this time. Call complete."
Near Austin, TX 78758
David
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator with a UI that has no temperature control on it. Called tech line, and was advised to order a UI as a customer complaint from Plainfield. SR7727407325. The unit has no temperature control on the UI or in the damper assy. When I tried to install the new UI, found it does not have the right connectors for the unit, as the unit has a 2 pin and 6 pin connection. The new UI is showing as the correct part number, but has 2 4pin connectors. Parts to research and find us correct UI for this unit to allow temp control. No other action we can take at this time. Office to reschedule when we can find correct part."
Near Blanco, TX 78606
Brandon
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Arrived on site for customer complaint of unit not dispensing ice, and leaking out of ice door. Found evidence of ice door not sealing all the time, ice crystals on bottom of ice bucket, and wet ice. I replace ice door, unit tested good."
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install new endcaps. Install end caps and screws test unit and unit test good job complete.
Near Johnson City, TX 78636
Brandon
Job Details: 03/19/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site for customer complaint of light not working, found faulty control board, ordering control, light and housing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS ) and 1 W10849846 (cntrl-elec)"
Near Kyle, TX 78640
Kevin
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site and set both ovens to preheat to 350, top oven reached temperature in 11 minutes. Bottom oven is showing 190 degrees after 11 minutes. Lower oven will reach temperature but it takes 30-35 minutes total. Spoke with techline and because correct control board was already replaced they recommended replacing control panel. 7727404425; ordrng 1 W11428578 (CONTROL PANEL )"
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker not making ice. Upon inspection found that the ice bin is full of ice ran diagnostics and all ice maker functions tested fine and no leaks detected. Complete
Near Killeen, TX 76542
Al
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DW "Arrived to inspect washer not locking the lid.Confirmed the complaint and removed and replaced the latch.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service."
Near Blanco, TX 78606
Brandon
Job Details: 03/19/2020
RANGE JENN-AIR JGCP436WP02 "Arrived on site for customer complaint of foam gasket coming undone from under cooktop. Found countertop cubby hole was not cut properly and cooktop does not sit on top of counter as it should by design. Instructed customer to contact builder, new countertop may be needed in order for the cooktop to sit level and proper.
Near Lago Vista, TX 78645
James
Job Details: 03/19/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and tested operation. Found unit would not attempt to lock and only drain. Unable to get unit into diagnostics. Installed new control and unit would enter diagnostics but would not lock and only clicked. Installed new lock assembly and found same result. I found the new lock was locked in the box. I will reorder the lock assembly. ; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
Near Austin, TX 78737
Robert
Job Details: 03/19/2020
RANGE KITCHENAID KSEG950ESS1 Arrived on job to replace harnesses. After of main and cooktop harness found the control damaged will need to also replace control. ; ordrng 1 W11100515 (cntrl-elec)
Near New Braunfels, TX 78130
Richard
Job Details: 03/19/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF Arrived onsite for the refrigerator ice maker leaking water. Upon inspection found that there is water dripping from the back of ice maker compartment and there is a solid block of ice on the bottom of refrigerator behind the deli drawer. And there is moisture/ sweating on the back of the refrigerator. Called Frigidaire tech line and they stated with the symptoms that are happening is caused by the ice maker drain line is frozen
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
MICROWAVE AMANA AMV2307PFS4 "Arrived on site for microwave not working. Tested and inspected unit and found unit starts and operates but has F1-E4 error code when trying to cancel. Found failed control found that engineering digit was not in system. Updated model number and found no parts brake down, found part is not correct control and parts research is needed. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH/ UNKNOWN CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and found whirlpool has directly shipped the LED control board to customer however it is incorrectly packed and will need to be re-ordered passed on to SR. One may be available and SR will inspect it upon arrival to ensure it is the correct part.; ordrng 1 W11033329 (cntrl-elec)
Near Meadowlakes, TX 78654
James
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site and disassembled unit to install harness. Tested operation and found unit working properly installed freezer ice maker and tested all functions returned to normal. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 03/19/2020
DRYER MAYTAG MEDC465HW0 "Arrived to inspect unit making creaking knock noise, lever unit and found unit will need new roller supports, and repair kit, and tighten down motor bracket to repair ; ordrng 1 CNOTE (OPCUST WANTS SOONER SERVICE ) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
Near Austin, TX 78746
Luis
Job Details: 03/19/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for cooling complaint. Ran diagnostics Evap thermistor reading -9° and wall thermistor 20° actual temp 35° called tech support
Near Belton, TX 76513
Jonathan
Job Details: 03/19/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer that is leaking from the drawer. Inspected unit and work area. Customer advised this Issue only happened on the rinse cycle. I called Techline about this issue due to prior and spoke to Joel SR# 7727404689. He advised to level the unit, make sure there is no blockage fro the dispenser to the tub, and then if problems persist, to replace the dispenser. I adjusted the feet to level the unit with customers approval and tested unit in an auto cycle. Unit worked as designed. Tested unit manual fill tests and all passed without leaking. Unit is working as designed. Call complete."
Near Leander, TX 78645
James
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and found water line at ice maker was still frozen. Cleared ice and tested. Unit tests good. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 03/19/2020
OVEN KITCHENAID KODE300ESS04 Customer informed me outer panel is broken and will need to be replaced. As I do not have that panel in stock today I am ordering parts and office will need to set a return appointment due to part availability.; ordrng 1 W10839793 (nameplate) and 1 W11354870 (DOOR PANEL) and 1 WPW10347596 (glass-door)
Near Austin, TX 78703
Luis
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site for damaged door. Removed damaged door installed new fresh food door checked door seal good checked door operation good.
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for the refrigerator water dispenser dripping. During testing found that the water valve is not closing all the way allowing water to drip out of the dispenser. Replaced valve and tested good no leaks and dripping is gone. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and it dispensed water. Found that the water line inside the door is freezing. Customer advised that in the mornings it doesn’t dispense, but later in the day it will dispense water. Found the freezer was empty, also. Advised customer to keep us updated on it if it continues and change to temp or open the freezer door to thaw out the line. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "arrived on site to inspect refrigerator making thumping/knocking noises. Upon further inspection, the customer advised that the unit makes a loud knocking noise 4-5 times per day and showed me a video of the noise. Customer demonstrated by opening the freezer drawer ad waiting then closing it and after a few minutes the noise began. I found that the tones on the ice maker were having a difficult time turning as if the gears were stripped. Once the times caught the gears, it harvested and dispensed water into the tray as designed. I am ordering the ice maker No water leaks observed during service.; ordrng 1 W10884390 (icemaker)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed parts. Removed pivot block and installed new. Installed new mullion and added spacer to left back side. Leveled unit and tested door operation. Tested all,other operations. Customer tried door and stated when you open door slowly failure will occur when opening right then left door then closing right door mullion will hit door. Recommend to close left door first if not able to open door normal. Called Whirlpool tech support and spoke with Chris and he stated that it is normal operation (Sr# 7727241196)."
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for microwave not heating. Tested microwave and found unit will not start. Removed unit and tested interlocks and found failed primary switch. Found stuck key on UI and found stuck relay on control. Removed failed switches and installed assembly. Removed failed UI, control and installed new. Installed unit and tested operation. Found all operations tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 03/19/2020
WASHER WHIRLPOOL WFW92HEFU0 "arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a picture of where the water is leaking which was on the right side at the bottom. I removed the top and back panels and placed the unit in diagnostics showing no error codes. Continued with testing and found that the inlet valve is leaking from a small crack in the plastic. Also found a small tear in the bellow. I removed and replaced the valve and bellow and retested ad the unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for door not closing all the way. Test unit and found broken door hinge. Replaced hinges test unit and unit test good job complete
Near Austin, TX 78746
Luis
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Removed evaporator cover found ice build up on upper portion and in retune vent,ran diagnostics bimetal reading open. Diagnosed unit will need a new defrost thermostat,defrosted ice from return vent and on evaporator installed new defrost thermostat reassembled unit checked air flow good. ; used 1 2182381 (BIMETAL) from stock"
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from water supply line. Advised customer to replaced water supply he said he will get builder to replace it job complete.
Near Austin, TX 78704
Jacob
Job Details: 03/19/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit not working. Tested unit. Got an F20 error code. Acu failure and possible heater failure. Ordered parts. Needs 2MAN and 2HR. Office to reschedule ; ordrng 1 REQUEST (2 MAN) and 1 REQUEST (2HR) and 1 W10847365 (heater)
Near Jonestown, TX 78645
Paul
Job Details: 03/19/2020
VENTHOOD KITCHENAID KVWC958JSS0 Arrived onsite for a vent hood with the lights not working. The customer stated the infrared lights worked but the hood lights wouldn’t. I was able to turn all of the lights and the fan on using all speeds. The unit is working as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer grinding noise.Confirmed the complaint and removed and replaced the gear case, cam and actuator.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to install previous diagnosed part. Removed top rack and installed new. Found fault is with tub and location for rack mount. Will need to replace tub. All other operations tested good and can continue to use unit. ; ordrng 1 WPW10681506 (TUB)
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for display not responding. Test unit and found bad console. Will order new console W11297709 rescheduled for Tuesday. ; ordrng 1 W11297709 (CONSOLE STAINLESS )
Near Killeen, TX 76549
Al
Job Details: 03/19/2020
WINE COOLER WHIRLPOOL KUWL204ESB00 "Arrived to inspect wine cooler not cooling again.Accessed the compressor and found it operating and condenser fan also running.There was no frost pattern observed.Called Whirlpool Tech line and spoke with LEON, who advised me the unit, needs a sealed system tech to Either use vacuum or pressurize using nitrogen, not to exceed 140 psi.LEON SUSPECTS the leak is from within the cabinet.The tech to check unit to see if unit is repairable or not.SR# 7725969466.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH TO VACUUM OR PRESSURIZE UNIT TO DREAM UNIT NON REPAIRABLE )"
Near Kyle, TX 78640
Robert
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Near Killeen, TX 76549
Al
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lights out inside French door refrigerator.Confirmed the complaint and removed and replaced the modules.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Hutto, TX 78634
Cliff
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace previously ordered parts for dishwasher. Upon inspection of new panel found it dented and bent. Panel will need to be re-ordered and office to set return appointment.; ordrng 1 W11087377 (panel)
Near New Braunfels, TX 78132
Noah D
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect fridge for not cooling, upon inspection found the start relay clicking and not starting compressor, changed out start device and compressor kicked on, all functions returned. Complete"
Near Austin, TX 78732
Robert
Job Details: 03/19/2020
VENTHOOD GE UVW9361SLSS Arrived on job to replace previously ordered parts. Replaced power board and tested. Operation normal on all light setting.
Near Pflugerville, TX 78660
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to install previously diagnosed UI and RC evaporator fan with harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/19/2020
RANGE WHIRLPOOL KDRS483VSS04 Arrived on site and tested operation. Found no faults in memory. Inspected unit for heat escape from ovens and found evidence of the right oven door gasket not sealing. Also found console not locked down on unit properly. When removing to align I found the communication ribbon damaged. Installed new ribbon and seated console correctly. Unit will need door gasket to complete repair. ; ordrng 1 W10877014 (gaskt-door)
Near Blanco, TX 78606
Brandon
Job Details: 03/19/2020
RANGE GE C2S995SEL2SS "Arrived on site for customer complaint of control panel not responding, found faulty control touch board, I replaced board, unit tested good."
Near Belton, TX 76513
Jonathan
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for damage done to right refrigerator door. Inspected unit and work area. Found damage done to right side door. Replaced door and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78739
Noah D
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect fridge for leaking, upon inspection found the gasket had been not sealing causing large amounts of condensation, ordering gasket, office to reschedule ; ordrng 1 2202882 (GASKET) and 1 2214969 (GASKET)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect unit with unknown issue, ran diagnostics and found no errors, all functions tested properly door latch clicked few before latching, replaced and tested good"