Arrived on site to test unit for unit not working correctly. Test unit and found low setting on fan was hard to turn on. Moved control closer test unit and unit test good job complete.

"Arrived on site to install new switch for front left burner that was damaged by leak. Installed new switch and tested unit. Indicator light is still stuck on, but breaker isnt tripping.

"Arrived on site and replaced Niagara board, after replacement took one video of water dispenser working and ice door working properly, job complete"

"Arrived on site for dishwasher not heating . Found element burned out . Ordering element .

Arrived onsite for unit tripping the breaker after 5 or 10min in the cycle. Looked at the junction box on the unit and found that a small piece of wire was hanging out of the black and white wire and possibly grounding or touching and causing the breaker to trip. Re twisted the wires. Let the unit run and unit did not shut off and was an 1hr into washing cycle. No leaks at this time. Job complete

"Arrived on site for leaking fridge . All water connections dry under unit . Found ice maker leaking . Found drain tube and bottom liner covered in sheet of ice . Which kept door open and allowed frost to build up on rails . Rails will need to replaced along with ice maker No other leaks detected.; ordrng 1 WPW10277450 (Im) and 2 WP2320616 (Rails)s"

Arrived on call for complaint of error code. Found code for door not locked. Door latch has failed. After installation test operation. No leaks detected at time of service.

Arrived onsite and repaired unit operating with perfect frost pattern after one weak of operation. Replaced the thermistor and used silicone to close possible gap points. Unit is now operating as designed. Advised customer on repair.

Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Tested unit with filter out and found no water flow. Tested flow from valve past filter housing and found good flow. Checked reservoir and found reservoir frozen. Warmed reservoir with heat gun and verified water is now dispensing. Advised customer to raise temp in RC and make sure shelves are not blocked or air pockets will freeze the reservoir. Unit is now working as designed. Call complete.

Arrived on site for door not sealing correctly. Found that the door was not leveled. Hinges appear to be warped. Need to order and replace top middle and bottom hinges. Office to reschedule ; ordrng 1 WPW10300065 (Top Hinge) and 1 W10859322 (Filler) and 1 WP2166037 (Center hinge) and 1 WP2325482 (Bottom hinge) and 1 W11026307 (Hinge pin)

Arrived onsite and found air trap clogged. Cleared air trap. Tested unit and found to be operating as designed. Advised customer on repair.

Arrived onsite and replaced the evap cover only. Unit is now operating as designed. Clear3d all moisture and explained repair to customer.

"Arrived on site and inspected double wall oven and found homeowner has installed it themselves. Junction box is exposed and checked voltage. From ground to neutral shows 120 V, from red to neutral shows 240 V, from black to neutral shows 0 V. Took pictures and sent them to SW. After showing customer while still on location customer connected ground to neutral and oven powered up. Customer will complete install, job complete"

Element needed not available for appointment today. Made customer aware and office to reschedule once shipping details are available. ; ordrng 1 W10823720 (Element)

"Arrived on site for range with possible gas leak. Inspected unit and work area. Found gas on to unit at time of service and no oder was detected. Tested cooktop operation and found working as designed. Tested oven operation and found unit still smoking from oil on metal. Monitored oven operation and found glow igniter glowing and igniting flame. Used gas sniffer to check for leaks and none was detected. Informed customer of normal operation and smells. All tested good, no leaks detected."

Arrived onsite for unit not latching on the door. Looked at the unit and saw the latch was pushed back and not latching to the door. Was able to re align the latch. Tested the door. No issues at this time.

Arrived onsite for range with broken knob. Upon inspection I found second to last knob on the right broken off. I installed new knob and tested unit all burners working. Job complete.

"Arrived on site for the machine lid has a crack at the left hinge and when the machine is in the spin cycle it is very loud. Placed in diagnostics and got lid lock and stuck UI button. Ran diagnostics high speed spin. At highest rpm washer was very loud. Placed in agitation and it sounded fine.

Arrived onsite and found unit would not rain out of the box. Inspected and found damaged lower harness. Ordering lower harness to repair. Office to reschedule. PSP item. ; ordrng 1 W11405458 (Lower harness)

Arrived on site for front left burner not heating . Found element and switch failed . Replaced both parts . Burner is heating properly . . Job complete

"Arrived on site for both ovens getting too hot. Preheated both ovens to 350. Let Both ovens cycle with high temp of 377 and low temp of 337 average temperature is 357, which is within manufacturers specs. Unit functioning as designed. Job complete."

Arrived on site to follow up on washer that was not draining properly. Customer informed me the unit was stuck blinking on sensing. Held down cancel and reset the cycle. Verified it would start and stop as designed. Call complete.

Arrived on site for fridge not dispensing water or ice. I inspected the unit and work area. I found the reservoir frozen. I inspected the fan scroll and found the gasket misshapen allowing air to escape. I gained access to the control and tested the thermistors. I found them all within range. I found the temperature set to 38 in the fresh food section and 0 in the freezer. I am ordering the fan scroll. ; ordrng 1 W11504913 (Fan scroll)

Arrived on call for complaint of no power. Found the thermal fuse open. After installation test operation and oven heating properly.

"Arrived on site for no ice. Removed cover found broken grid cutter,ran diagnostics all test passed,replaced grid cutter ran unit through a normal cycle all passed.

"Arrived on site for not spinning OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY. Found suspension bouncing when pushed down. Placed in diagnostics and got lid lock error. Inspected drive system and found oil covering actuator belt and cam. Ordering belt, suspension, capacitor and will return with gear case, agitator, latch, actuator, and cam to complete the repair. Washer will need new gear case, actuator, belt, and suspension. Once installed we will test washer to ensure none of the other parts I return with are needed. We will also need to check the washer to ensure its level. Asked customer to remove the metal brackets on the floor and remove the residual grease and oil underneath the washer before we return. ; ordrng 1 W11130362 (Suspension) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt)"

"Arrive onsite for for washer not unlocking ion inspection I found F9e1 code stored for a long drain. I gained access to the drain filter and removed it to find and assortment of debris (see pix) into. I cleared the debris and tested the unit and found no change. I then gained access to the door latch and pulled the release to get the door open. Ran a quick wash cycle to test and found that the drain pump did not come on and the door latch stuck shut.

"Arrived on site to diagnose refrigerator with damaged panels. Examined unit and found scrape on right door, and dents on left door. Pictures in SD. Ordering new doors to resolve. Office to schedule when doors arrive. ; ordrng 1 W11435343 (Door) and 1 W11435344 (Door) and 1 W11223753 (Badge)"

Arrived onsite for dishwasher not drying dishes. Upon inspection I ran the unit through a diagnostics cycle (no codes stored) and found that unit is operating as designed

"Arrived on site to test unit for not drying. Found right side heating element not connected. Secured connection, unit is now working as designed. Advised customer on using rinse aid and purging hot water from faucet before starting unit. Also advised customer to periodically run empty cycle to prevent soap build up due to unit being connected to water softener. No leaks detected. Job complete."

Arrived onsite to install previously diagnosed parts. I installed the new burner and cap and tested unit several times and found that it ignited every time. Unit is now operating as designed. Job complete.

"Arrived on site for refrigerator FC door making a popping sound when closing. Inspected unit and work area. Customer stated that this is there second unit and did not except first one because it make the same noise. Tested door operation and found customer referring to door cam operation. Informed customer of cam operation and purpose. Added clear grease to door cam. Unit is operating as designed, no water leaks detected during service."

Arrived on site to install previous diagnose parts. I replaced the capacitive glass. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site to test unit for shorted keypad. Test unit and unit test good job complete.

Arrived on site for unit leaking water. Upon inspection found sheet of ice on base of freezer caused by clogged drain line. Cleared the drain line and removed ice buildup. Tested drain by pouring water threw drain pan. Unit drained good.No leaks present at this time. Job complete

"Arrived on site for cooling issue. Found evaporator incased in ice. Ran diagnostics heater not powering on,checked continuity on heater failed diagnosed a failed heater,defrosted evaporator replaced heater assembly .

"On site for dishwasher leaking. Confirmed complaint. Found unit leaking from heating element seals, element open, and door gasket causing slight as well. Ordering gasket and heater. Office to reschedule.; ordrng 1 WPW10082896 (Heater) and 1 WPW10509257 (Gasket)"

"Arrived on site to test center burner for popping. Found outer orifice had piece of foam in orifice preventing outer burner from igniting properly. Removed obstruction, ran gas a bit to put any potential obstructions through, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to replace previous diagnosed sump assembly. Verified sump was needed. Replaced sump and unit is now working as designed. Noticed it takes a long time for unit to receive hot water. Also noticed rinse aid dispenser clean and empty. Advised customer to run hot water on sink till water is hot before starting unit and on the use of rinse aid for optimal performance. Advised customer water temp needs to be at least 120 for soap to dissolve properly. No leaks detected. Job complete.

Arrived on site to test unit for not dispensing. Found yoke and dispenser motor threads are stripped. Needing dispenser motor and yoke to fix issue. Ice maker ran diagnostics as designed. Office to reschedule. ; ordrng 1 WPW10317991 (Dispenser motor) and 1 WP63052-2 (Yoke)

"Arrived onsite for dishwasher not cleaning top dishes on to rack. I performed an diagnostics cycle and found that the to. Spray arm not spinning. Which led me to replace the sump and motor, I found no change after doing this. I then installed a new control and still no change. I am ordering 1x see through door, 1x WPW10498900 upper spray arm, 1x w10340681 manifold, and 1x w11462355. Just in case.office to reschedule.; ordrng 1 See-throughdoor (See-through door) and 1 WPW10498900 (Upper spray arm) and 1 W10340681 (Manifold) and 1 W11462355 (Feed tube)"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor. Test unit and unit test good job complete.

Arrived on site for no power. Test unit and found bad control board. Ordering new board office to reschedule. ; ordrng 1 W11516463 (Control board)

"Arrived on site for a washing machine that still flashing an F9 E1 (long drain ) error code. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found that code as well as an F3 E1 (pressure system fault) error code. Vacuumed out the drain hose and found my shop vac making a clunk sound at one point indicating something had passed through. Disassembled front panel and checked the drain pump filter for any obstructions. Did not find any obstructions there. Remove the hose off of the pressure switch and blew through the hose. Found no obstruction in the hose. Reassembled the unit and tested it in an auto cycle. The unit ran as designed. Advise the customer to give the unit a try and if the customer calls back, please order the pressure switch, drain pump, and main control. Call complete."

Arrived onsite for a microwave that is not heating. Inspected unit and work area. The customer advised that the unit popped and then has been making a dull sound when trying to heat since. Checked the unit and found burn marks near the diode. Replaced the diode and tested the unit again. The unit began to work as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the center burner head not sitting properly on the orifice holder, I removed and replaced the burner head assembly first and tested and it is operating as designed. The orifice holder was not needed. I adjusted the flame on the center burner. No gas leaks detected during service, job completed."

"Arrived onsite for unit staying locked and error code. The door would not open. Changed the timer. Unit unlocked. No issues at this time. Unit is covered under warranty, took pic PoP. Job complete"

"Arrived on site for dryer not stopping cycle and over heating. Inspected unit and work area. Performed air flow test with vent on and found good air flow. Found timer gears not rotating. Will need to replace timer.Removed failed timer and installed new. Assembled unit and performed temperature test and found on low heat settings unit would cycle to 108? and on high to 225?. Found timer advancing as designed. All tested good.

"Arrived on site to inspect unit for not allowing cycle due to always draining. Upon inspection found the control board shorted causing the issue with the pressure switch, replaced control board and removed cloth from agitator. Tested and found no problems. Complete"

"Arrived on site to inspect unit for not spinning when in use. Upon inspection found the units belt shaved paper thin due to a bad motor, ordering all parts needed. Office to reschedule ; ordrng 1 W11239857 (BELT) and 1 W11026785 (MOTOR-DRVE) and 1 W10721967 (CAM)"

"Arrived on site to inspect unit for not drying, upon inspection found the units heater snapped and causing the issue, ordering heater. Office to reschedule ; O-emld tckt"

Arrived on site to test unit for door not closing properly on top left corner. Found trim piece between refrigerator and freezer obstructing door from closing properly. Adjusted refrigerator to where trim sit perfectly between refrigerator and freezer. Took heat gun and assisted new gasket with forming to cabinet. Placed light in interior and found no air leaks or gaps. Unit is now sealing properly. Job complete.

Arrived on site for washer filling and not continuing cycle. Inspected unit and work area. Found standing water in unit. Activated drain pump and found pump louder than normal. Found unit not draining. Found drain pump filter clogged with lint. Removed lint and tested operation. Found slow drain and pump still loud as bearing failed. Disconnected pump to hear tub bearing and found good. Will need to replace drain pump

"Arrived on site to diagnose a washer that is making unusual noise. Found gearcase bearings loud, but unit is fully functional. Advised customer that noise in itself isn't covered under warranty. No further repairs to be done at this time and job is complete."

Arrived on call for complaint of not spinning properly. Ran diagnostics no code. Ran calibration and test cycle all functions working properly. No errors found at this time no leaks detected at time of service.

"Arrived on site and inspected oven and found oven liner enamel is flaking off in several places, took pictures.

Arrived on call for complaint of door falling found the friction pads damaged. Replace pads and test. No leaks detected at time of service.

Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit test good job complete.

Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for not pulling air normally and causing issues, upon inspection found the fan did not spin fully on high speed, replaced fan and tested. Complete"

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit did heat normally but the customer was new to a gas stove. Tested unit and found it was a bit hot. calibrated down 10 degrees and tested. Complete"

Arrived onsite to install previously diagnosed parts. Uninstalled failed heating element and installed new one then tested the unit by running a diagnostics cycle. Found no leaks and the heating element heating up. Unit is now operating as designed.

Arrived onsite for unit with no power. Found that there was an open ground on the wall outlet. Tested unit with extension cord to an outlet that had 120 with no opened ground. Ran unit through test cycle.and unit operate correctly. Instructed customer to seek electrician to have opened ground circuit resolved. Job complete

Arrived onsite for unit not defrosting. Looked at the unit and saw that the freezer side was built up with ice. Checked the unit from the control and found that the bi metal has failed. Let customer know that the unit needs 24 to 48 hrs unthawed before returning to service. Rescheduled with customer. ;

Arrived on call for complaint of noise. Used sound pads and adjusted leveling to remove noise. After adjustment the level of noise return to normal.

"Arrived on site and 3/3 on a refrigerator with dispensing issues. Confirmed the complaint and found when the freezer door switch is held the unit dispenses ice properly, but when the door is closed the unit wouldnt dispense any ice. Found the water wouldnt dispense also, ordering both switches, control and will return with the pads. ; ordrng 1 W11457217 (Freezer door switch) and 1 W11384469 (Switch) and 1 W11035748 (CNTRL-ELEC)"

"Arrived on site for Occasional (sometimes months apart) the microwave will not work, we will get a message that says ?open and close the door and press start?. Sometimes doing so will clear the malfunction and sometimes it will. Found interlocks failed. Removed interlocks and installed new interlocks. Tested microwave and it is running as designed. Job completed."

"Arrived on site to inspect unit for not turning on due to a bad console. Upon inspection found the units console shorted causing issues, replaced console and the unit worked normally, vents still needed to be cleared, gave customer number of vent wizard. Complete"

Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for not allowing panel to close due to a missing slide. Upon inspection found the left slide broken causing issue, replaced both slides and tested. Complete"

Arrived onsite to replace lid and both right and left hinges. Replaced lid and both right and left hinges. Unit operates correctly. Job complete

"Arrived on site to replace lid,hinges and hinge pins. Replaced lid hinges and hinge pins. Unit is functioning correctly job complete"

Arrived on site to diagnose range that the front right burner is not heating on. Ran element and found no heat coming. Found element open. Replaced element with new and retested. Verified unit working as designed. Call complete.

Arrived on site to diagnose microwave that customer was informed had no light bulb socket. Removed cover and verified socket is present and to acquire a new bulb. Unit working as designed. Call complete.

Arrived onsite for freezer door getting stuck. Found the left and right rails were falling and bearings on both sides were seizing. Need to replace both rails. Replaced both rails. Tested door. Door opens and closes as designed. Job complete

Arrived on site to install previous diagnose part. I gained access to the bracket and cleared out excess foam. I installed the new cover and it is working as designed. Job complete.

"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics all test passed."

Arrived onsite for error code and unit making noise. Found F5E4 latch issue. Found latch motor continually to cycle after pressing clean cycle selection. Cancel on keypad was not functioning. Found control continually sending voltage to the latch motor. So replaced control. Tested unit and found latch motor would still be energized and run continuously. Unit is also having latch motor issues. And Will need latch motor replaced. Ordering latch motor.Need AUTHO. Office to reschedule ; ordrng 1 W10883049 (Door switch) and 1 Needautho (Need autho)

"Arrived on site to inspect unit for not closing normally due to broken parts and not cooling due to a shorted board. Upon inspection found the rack parts snapped causing issues, replaced all parts provided and found the cover needed to be replaced ordering cover and autho. Replaced control and programmed unit, all functions worked and compressor started. Office to reschedule; ordrng 1 12656820 (Cover) and 1 Autho (Autho)"

"Arrived on site for dryer not heating. Inspected unit and work area. Mead incoming voltage to unit and found correct voltage. Tested voltage at timer and found correct. Gained access to heater and fuses. Measured resistance and found thermistor fix opened/ failed.Removed thermostat and installed new. Assembled unit and tested operation. Found unit heating as designed.

"Arrived on site to test unit for buttons not responding. Found 1,2,3,4 not responding. Replaced console test unit and unit test good. Also found when you open the door the whole unit comes forward. Found wall bracket not installed correctly making unit shake and come forward. Customer will talk to builder."

Arrived onsite for to check the dryer not being plugged because they are stacked. Found that the plug was barely in the socket. Was able to get the plug in and unit was working with no issues. No issues at this time. Job complete

Arrived on site for icemaker issues. Checked harness found broken ground wire and damaged wires in harness sleeve diagnosed unit will need a new freezer door.

Arrived on site for Oven will not heat up. Found latch switch does not click when door is closed. Tested hinges and the door is closing fine. When I press the left side switch with my finger on the latch the switch does not click every time. I requested the latch when I received the callback but the latch did not arrive at the parts department yet. Im requesting the latch again (marked as failed to bring with me) and will return with all parts to complete the repair. I showed the customer how to make the switch recognize the door is closed by gently pulling on the door handle forward and backwards until the switch clicks and turns off the light. Once the light turns off the oven heats as designed. ; O-emld tckt

Arrived on site to test unit for no power. Found loose connection at junction. Secured wires at junction test unit and unit test good job complete.

"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised that the unit wont wash, but itll fill and rinse and drain. I placed the unit in diagnostics showing error code F8E1-Long Fill/No Fill. I cleared the code and continued with testing. When the unit was to fill with cold water, the unit stopped and shut down. I placed the unit back into diagnostics and retested and it completed testing but did not fill properly. I removed the water hoses and found debris in the cold valve. I removed and replaced the valve and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dryer with lone dryer times. I performed and vent airflow test and found that there was poor airflow with the vent tube on and with the vent tube off it showed good flow. Which points to there being a blockage in the exhaust vet in the house. I advise customer to have his vents cleaned. Unit operating as designed.job complete

"Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. The customer advised the unit is not updating again after running to Lowes of laundry favor. Looked underneath the unit and found the cam broken again. Spoke to ER and was advised to replace the gear case, cam, and shifter. Replaced all parts and test of the unit. As designed."

On site for dishwasher top rack getting off track. Confirmed complaint. Found left side front wheel dislocated from track due to rack roll out stops loose. Replaced both stops and adjusted leveling of unit. Unit functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Removed heater and evap fan. Installed new heater and evaporator fan. Powered on fridge and compressor turned on and temps are dropping. Fans running. Asked customer to purge water dispenser and allow twenty four hours before placing items back in fridge. Job completed.

Onsite for washer not turning on. Confirmed complaint. Found washer not responding when power button is pushed. I was able to get washer to enter diagnostics. No errors found. Unit wouldnt power down. It finally responded after pressing power button. Ordering UI and control. Office to reschedule. ; ordrng 1 W11458345 (Drain pump)

"Arrived on site for a washing machine that is not completing cycles intermittently. Inspected unit and work area. The customer advised they ran a bulky load about a week ago and it did not finish the cycle. They also advised that they had run a towel cycle a few days before that and that that load did not finish the cycle either. I ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what type of load she was running on the bulky cycle and she advised that she was washing some rugs. I did inform the customer that the unit will have a difficult time washing rugs due to the weight of them and due to potential for off-balance loads. I instructed her that it is possible that the reasoning that shes getting those types of loads not finishing is because it does go off balance and its not completing the cycle. She advised that she has been running the unit for the past two months with normal loads and the unit has not had this problem but wanted to get a checked out due to having two loads do the same thing. I called whirlpool Techline and spoke to Andrew SR# 7731676789. He advised that the unit showing a minute left on the cycle and continuing to run was an indicator of an off-balance issue. He advised that based on the information, the issue is with the customer loading and low types. Went over loading with the customer and the unit is working as designed. Call complete."

"Arrived on site for door not closing properly. Found righ hinge failed . Replaced hinge . All checked normal.

Arrived onsite and determined heating loss due to short in supply. Voltage drops when under load. Advised customer on findings. Dryer is otherwise operating as designed. All checks good.

Arrived on site for a refrigerator that has a gasket thats not sealing properly. Inspected unit and work area. Confirmed to the customers complaint and found that the door gasket had not been pushed into the door causing this issue. Realigned the gasket inside the door and tested the unit several times. The unit began to work as designed. Call complete.

"Arrived on site and for front load washer not spinning. Customer was actually washing a load when I arrived, so I watched the load during the wash, drain and spin cycles and unit preformed as designed. Customer advised the unit seemed unbalanced, so I leveled the unit and checked for error codes and found F0/E2 Oversuds. Unit tested properly. Job complete"

"Arrived on site for washer functioning correctly during cycles after started and also not turnin on/off. Upon arrival confirmed complaint. Upon further inspection found lidlock activated, and all other functions not responsive (lights, diagnostics, etc). Inspected ACU and found corrosion around board. No evidence of valve leaking. Replaced ACU after confirming stable 120volts. Also found clog in air trap and removed blockage. Found unit fully functioning as designed after running factory reset with new ACU. Call complete"

"Arrived on site for washer with broken lid. Upon arrival confirmed complaint. Inspected lid, and all hinges. Found hinges functioning as designed and not broken. Found lid lock functioning and lid and hinges also working as designed.