Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/02/2021
OVEN JENN-AIR JJW2730DS01 Arrived on site to replace user interface for oven. Replaced part and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Lou
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they had cycled the power to the unit and once the unit was off, they walked away and the unit came back on without them turning it on and was showing error code F07. I placed the unit in diagnostics showing error codes F03, F07, F11, & F24. I cleared the codes and continued with testing. The unit filled with water and in step 03 of diagnostics, the drain pump came on and stayed on for a long period of time. Eventually, the drain pump turned off and the unit began to show error codes F03 & F07 again. I contacted techline and spoke to Austin and questioned what the F11 error code was due to it not being listed in the tech sheet. Andrew advised that it was a control failure and recommended replacing the main control. Provided file #7729901315. I am ordering the main control, UI console, CNOTE-2MAN JOB, & CNOTE-2HR JOB. Will return with the prescreened parts. Powe
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site for Upper spray arm keeps fallin goff. Found spray arm had come detached from mount housing. Removed mount and inside clip then re-secured to the spray arm. No damage found. Dishwasher needed to be leveled. Made minor adjustments to legs and door opens and closes as designed. Job completed
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/02/2021
MICROWAVE KITCHENAID KCMS145JSS0 "Arrived on site and inspected microwave and sound after disassembling it plastic mounts that holds release lever in place are broken. job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/02/2021
DRYER WHIRLPOOL WED8000DW4 Arrived on site for MAKING A VERY LOUD NOISE AND NOT DRYING THE LAUNDRY. Found idler pulley was not turning freely. Ordered a new idler pulley bracket to return and complete the repair. In the meantime I used dialectical grease to apply to the stem where the idler pulley rests and spins. ; ordrng 1 W10837240 (Bracket idler)
Near Austin, TX 78731
David Z
Job Details: 02/02/2021
DRYER WHIRLPOOL WED9750WW0 Arrived on site to install previously diagnosed parts to resolve dryer stopping mid cycle. Installed new latch and catch to resolve door opening enough to trip door switch. Retested with new latch and catch and door is staying closed ans keeps running. All is working as designed.
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for the dishwasher not heating. Ran diagnostics and found error code F7E1 heater. During testing found that there is intermittent voltage going to heater and it did not pass the continuity test. Will need to replace heater and control. Ordering parts and office to schedule. ; ordrng 1 W10518394 (Heater) and 1 W11109156 (Control)
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/02/2021
WASHER FRIGIDAIRE ATF7000ES0 "Arrived on site for to install previous diagnosed parts. Removed failed door latch, door spring and door strike. Installed new and tested operation. All tested good, no water leaks detected during service.
Near The Hills, TX 78738
Brandon
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived on site for customer complaint of door not closing without having to lift up, found left side closer was needed, I replaced closer, unit tested good."
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL KOCE500ESS11 Arrived onsite for microwave door not operating correctly. Upon arrival found unit is operating as designed spoke with customer on shutting door from right side to make sure unit has proper seal. Did however find over door panel bowed slightly. Ordering new oven door. Office to reschedule.; ordrng 1 W11354870 (Oven door)
Near Austin, TX 78758
Scott
Job Details: 02/02/2021
DISHWASHER IKEA IUD8555DX4 "Arrived on site for leaking dishwasher . Found sump leaking from diverter motor . Ordering sump & motor, also control if needed . No other water leaks detected at time of service. Call to set return .; ordrng 1 W10904995 (SUMP AND MOTOR ) and 1 W11187694 (CONTROL)"
Near Mustang Ridge, TX 78610
Robert
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of temperature too hot. Ran temperature check and found temperature accuracy good.
Near Buda, TX 78610
Leonardo
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit giving f1e0 error interior board malfunction. Ordering new bird office to reschedule. ; ordrng 1 W11258611 (Control board)
Near Austin, TX 78735
Leonardo
Job Details: 02/02/2021
MICROWAVE GE PT970SR3SS Arrived on site to replace filter board and control board. Replaced both parts test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/02/2021
REFRIGERATOR FRIGIDAIRE FRS26KF6EM2 "Arrived on site for refrigerator making high pitch sound when dispensing water or filling ice maker. Inspected unit and work area. Found water dispenser lever broken but still functioning. Tested dispenser operation and found most likely fault when dispenser base. Will need to replace filter base and recommend to replace filter at same time. Customer had inlet valve to be installed too. Removed inlet valve and installed new. Tested dispenser and found noise still occurring. Removed filter base and filter. Tested dispenser operation. All tested good, no water leaks detected.
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/02/2021
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is not spinning. Tested unit and found hub assembly worn out. Hub will need to be replaced to complete repairs.; ordrng 1 W10528947 (Hub)
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for light in FC not working. Found bad module. Replaced module, tested unit, unit works good. No leaks detected, job complete."
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for leveling and toe plate concern and provided customer instruct on design. All checks good.
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Arrived to inspect ice maker not working.Checked the ice container and it was full.Unit wasn’t working properly because the unit wasn’t plugged in.Realtor witnessed the full ice container.Unit works as designed.Job completed 2/2
Near Driftwood, TX 78619
Brandon
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace pump/motor, after replacing, unit tested good. No leaks."
Near Del Valle, TX 78617
Matthew
Job Details: 02/02/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite for washer leaking. Ran diagnostics and all passed. Ran normal cycle and rinse and spin cycles and throughout all testing did not see any water leaking. Inspected hoses and tub and no leaks were detected. Could not duplicate issue. Did advise customer since he is using HE detergent to make sure it is the proper amount. Job complete
Near Austin, TX 78726
David Z
Job Details: 02/02/2021
REFRIGERATOR JENN-AIR JS48SEDBDA Arrived on site to follow up on freezer not cooling well. On arrival found freezer at 16. Did not hear fan running. Removed top panels and checked fan and evap. Fan is not turning. Found a little ice built up on the Airess where the drain pan for the evap was seeping a bit. Tried drying everything out and retested. Still not running. Reseated evap pan drain and tightened all hardware. Unit will need new evap / freezer fan.
Near Austin, TX 78737
Luis
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Arrived on site for loud noise. Ran diagnostics loud noise from diffuser diagnosed a defective diffuser assembly,replaced diffuser ran diagnostics noise no longer present ; used 1 W11164593 (Diffuser) from stock"
Near Austin, TX 78747
Jacob
Job Details: 02/02/2021
REFRIGERATOR GE PSC23NSWASS Arrived onsite for unit blowing hot air over in the refrigerator from the freezer. Could not diagnose properly as customer had unit unplugged. Plugged unit back in. Felt cold air coming from the freezer. Let customer know to have unit plugged in next time. But may have solved the issue by unplugging the unit and UNthawing the unit if the air duct going to the freezer was clogged up with ice. No other issues at this time. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit having door open error code, no lights, no display on deli UI, randomly shutting off, no ice, and water leaking out of dispenser randomly. Found short in electrical wiring at deli control causing multiple shorts in control boards. Ordering deli door, ; ordrng 1 W11330971 (UI) and 1 W10815668 (Deli door) and 1 WPW10769076 (Deli UI) and 1 W11170612 (Harness) and 1 WPW10675033 (Control) and 1 CNOTE (Office to reschedule)"
Near Georgetown, TX 78626
Tommy
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for unit not receiving water or ice. Upon arrival found unit had kink in water line. Found unit was receiving water as designed. Found unit rear valve not plugged in tightly. Tightened connections. Tested unit unit is operating as designed. Job Completed.
Near Austin, TX 78759
David Z
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site for dishwasher not draining. Ran unit and could not hear drain pump moving. Drained dishwasher with shop vac and removed drain pump. Spun impeller blade several times and cleared drain line. Reinstalled drain pump and retested. On retest drain started running. All is now working as designed. No water leaks found. Call complete.
Near Austin, TX 78703
Luis
Job Details: 02/02/2021
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for defective pump and tube. Replaced tube assembly,replaced drain pump,added water to pump to watch drainage good no leaks at pump or connected tubing."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed part. Removed filter cover and installed new filter cover. Job completed.
Near Austin, TX 78701
Jacob
Job Details: 02/02/2021
ICE MACHINE WHIRLPOOL GI15NDXZQ2 "Arrived onsite for unit not making ice. Tested unit. Unit is working as designed. But the water will not fill all the way causing the unit to not make any ice. Let customer know that the filter out side of the unit possibly needs to be replaced, took pic of filter. No issues at this time. Job complete"
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
WASHER GE GHWN4250D1WW Arrived onsite to detect small Leak. Was able to determine that there is no leak from valve or drain or under by removing front panel and observing short wash. Customer will continue to observe with front panel removed to determine cause of leak. Was able to determine no major leak at play.
Near Leander, TX 78645
Lou
Job Details: 02/02/2021
WASHER WHIRLPOOL CET9000GQ2 "Arrived on site to install previously diagnosed and ordered part. Due to the power cord being damaged, I removed and replaced the cord and unit is operating as designed. Job completed. Notified customer that the repair is complete."
Near Austin, TX 78759
Scott
Job Details: 02/02/2021
RANGE KITCHENAID KSGB900ESS4 Arrived on site for draw damage . Found front panel dented on right bottom side . Ordering front draw panel . No gas leaks detected at time of service. Please call to set return . ; ordrng 1 W10861216 (DRAW FRONT SS)
Near Seguin, TX 78155
Noah D
Job Details: 02/02/2021
DISHWASHER ELECTROLUX EI24ID50Q50A "Arrived on site to inspect dishwasher for not starting. Upon inspection found the control panel dead, replaced and tested to find the valve was clogged, ordering valve . Office to reschedule ; ordrng 1 807445903 (VALVE )"
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error code for the motor. Reset error codes and ran diagnostics test the sump and pump motor tested bad. Will need to replaced sump and pump. Ordering parts and office to schedule. ; ordrng 1 WPW10591570 (Sump and pump motor)
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to test unit for not making ice. Ice maker ran through diagnostics no issues. Found water pressure to refrigerator was 19psi(took pic) preventing inlet valve from shutting properly causing fill tube to leak and freeze up. Advised customer to raise psi to recommended psi 30-70psi. No leaks detected at time of service. Job complete.
Near Driftwood, TX 78619
Brandon
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site for customer complaint of no ice and no water, found failed water valves, also ordering filter housing. ; ordrng 1 W11482384 (Filter housing) and 1 W11482025 (Single valve) and 1 Cnote (Office to reschedule) and 1 Cnote (Customer wants BC only), used 1 W11482383 (Dual valve) from stock"
Near Austin, TX 78746
Kevin
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site and inspected refrigerator and found customer is still experiencing foods freezing in the fresh food section. Spoke with techline and They checked thermistor reading at high-voltage control and it is correct. There is no no repair/service pointer for this issue. they recommended raising overall temperature in the freshman section 3° and if the customer still experiences this issue a new user interface should be pre-ordered. 7729896103
Near Austin, TX 78731
David Z
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site to follow up on icemaker not dispensing ice. Removed ice container and covers and checked motor. Found tight connection in motor. Pushed pins in to be sure. Ran unit both before and after assembly and could not recreate the failure. Unit is dispensing ice 100% of the time for me. Everything has been retightened and is working as designed. Call complete
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite for the refrigerator making a noise when closing the refrigerator door. During testing found that the refrigerator was not leveled properly causing a squeaking/rattling noise. Moved refrigerator out a little away from the wall and leveled. The noise is gone. All functions tested good complete.
Near Austin, TX 78731
David Z
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KSSC48QTS00 "Arrived on site to remove control to send off for rebuild. Removed control. Noted for rebuild. Office to schedule when control returns from rebuild.; ordrng 1 Control Rebuild"
Near Manor, TX 78653
Andy
Job Details: 02/02/2021
REFRIGERATOR AMANA ASI2575GRB05 Arrived on site for refrigerator loose handle tested and inspected unit and found failed handle stud. Removed failed part and replaced with new. Reinstalled handle and tested and all operations are normal. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Arrived onsite for the refrigerator door squeaking. Took refrigerator door off and greased the hinges and put back together. Squeaking noise is gone and all functions tested good complete.
Near Austin, TX 78739
Leonardo
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to test unit for basket hitting tub gasket. Test unit and found basket hitting gasket due to tub being damaged making basket shift. Ordering new tub office to reschedule. ; ordrng 1 WPW10681507 (Tub) and 1 2hours (2 hours)
Near Austin, TX 78731
David Z
Job Details: 02/02/2021
OVEN GE JKS3000SN1SS Arrived on site to install previously diagnosed parts to resolve dead oven. Replaced UI and Control and retested. Unit is powering on and working as designed. Call complete.
Near Austin, TX 78722
Matthew
Job Details: 02/02/2021
DISHWASHER KENMORE 665.13963K015 Arrived onsite for dishwasher rack coming off. Upon inspection found wheel assembly failed. Unit will be need right and left assembly replaced. Office to reschedule ; ordrng 1 W10712394 (adjuster)
Near Austin, TX 78723
Matthew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced ice maker and ice maker fan. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site for customer complaint of unit not powering on, found power supply issue, instructed customer to have outlet changed.
Near Austin, TX 78750
Scott
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for built in fridge leaking when dispensing water . Found dispenser water line not sitting in valve properly due to uneven cut at end . Cut line at right angle and reset line in valve . Fixed water leak . Customer also needs door bin in fresh food due to cracking . Ordering bin . Please call to set return ; ordrng 1 W10323599 (DOOR BIN )
Near Austin, TX 78703
Jacob
Job Details: 02/02/2021
WASHER WHIRLPOOL MHW8000AW0 Arrived onsite to replace water valve ordered by previous tech. Need to order other parts. Let customer know..; ordrng 1 WPW10239942 (Valve diverter) and 1 WPW10110225 (Flow meter)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite and found unit to be operating as designed. Provided customer instruct on off balance loads and drain and spin option.
Near Austin, TX 78724
Matthew
Job Details: 02/02/2021
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking. Upon inspection found dishwasher would leak a few drops on the bottom left corner of the unit. Usually only at the startup of the cycle. No leaks from valve, hoses or pump detected. Called tech line for assistance. Recommended inspection of and replacement if needed of the spray arms and manifold. Also could be a pressure release issue of the inlet vent . SR#7729901575. Office to reschedule.; ordrng 1 W10340681 (tube) and 1 W10671930 (tube-feed) and 1 WPW10195536 (water inlet port) and 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not making ice. Upon inspection I found the IM inlet port had a block of ice frozen around it preventing water from entering the IM tray. I found a small gap in the water tube on the roof of the unit. The customer agreed so I removed and cleared out the ice maker. I also ensured a better seal on the water tube by adding some silicone to the gaps. I re installed the IM and tested the function, the ice maker harvested and filled as designed and no leaks were detected during time of service.
Near Manor, TX 78653
Andy
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for range error code. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 W11295998 (Control) and 1 Seenote (Office to schedule)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven skipping time and not responding well to touch sync. Upon inspection I found no stored error codes in the unit. I found the WiFi not connected. I found the customer had switched internet providers within the year. I was not able to get the unit connected to their current WiFi but I found the unit still configured to the old WiFi and was able to connect to that. I did a factory reset on the unit but it will automatically connect to the old non existent WiFi and I cant get it connected to the new one. I am ordering a console and main control for repair due to configuration issue. Office to R/S due to part availability. ; O-emld tckt
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MFI2266AEU Arrived on site to diagnose a refrigerator that intermittently wont produce ice. Found full ice bin at time of service and no failures at this time. No repairs needed and no leaks were found at time of service.
Near Austin, TX 78750
David Z
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to resolve squeaking slides due to ice buildup prior. Replaced slides and retested. Noise is now gone. Saw a small amount of frost in the bottom center of freezer, but freezer door is sealing. Reformed gasket with putty knife.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on site for Not Making Ice - Refrigerator. Found ice maker arm had fallen out of the grommet it attached to to let ice maker know to start or stop making ice. Removed ice maker and mounted arm back into place. Tightened freezer door arm because it was loose. Heard ice maker call for water. Fridge running as designed. Job completed. Collected check from customer for full amount due.
Near Andice, TX 78628
Jonathan S
Job Details: 02/02/2021
DRYER WHIRLPOOL WED6620HC2 "Arrived on site for dryer completing cycle and clothes are still damped. Inspected unit and checked venting. Performed diagnostics mode and checked fault codes, none faults. Ran automatic test cycle and found test cycle not completing. Per temperature test and found air flow okay. Called Whirlpool tech support and spoke with Scott, found test cycle normal to not complete. Measured moisture sensor at control and found closed circuit with screw driver touching both bars. Found no mechanical failures with unit. (Sr# 7729892444)."
Near Austin, TX 78702
Scott
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for no power at controls . Found power cord burned at one of the winter connections . Found power cord had multiple cuts ,exposing copper wire causing the short . Reinstalled power cord correctly . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer for not starting, upon inspection found the latch clicking and flashing codes, will need to replaced latch.; ordrng 1 WPW10443885 (LATCH )"
Near Austin, TX 78747
Luis
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for door issues. Found bracket to deli door missing support screw,installed a new screw tested door operation good."
Near Austin, TX 78745
Leonardo
Job Details: 02/02/2021
DISHWASHER GE DDT595SSJ0SS Arrived on site to replace latch. Replaced latch test unit and unit reading door but not draining. Test unit and found bad control board
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for customer complaint of unit leaking, found freezer door not shut all the way causing ice build up on bottom of door and then leaking, found frozen water line, instructed customer to defrost for 24 hours with doors open, if problem continues will need to bring back filter housing and reservoir.
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not draining according to customer upon arrival. Upon further inspection I found the unit giving an f9e1 long no drain error. After draining out the water I was able to verify integrity of pump was intact and unit was working as designed but there was a clog within filter of drain housing.Unit now functioning as designed call complete
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL DU1010XTXB0 Arrived to inspect dishwasher leaking.Ran diagnostics test mode and found the unit was leveled higher in the back then the front.Corrected the issue and unit tested properly without any leaks.Job completed Customer satisfied
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the door badly rubbing in the right side due to not being level. I removed the toeplate and found that the floors had been redone and the old flooring under the unit was removed with only a few pieces left. Using the old flooring, I placed some under the right leveling foot and leveled the unit (photos). Customer advised that there was a piece that came off the upper rack and the left stop had fallen off. I reinstalled the left rack stop and am ordering the pivot tine for the upper rack and CNOTE-LSO FOR TRAINING.No water leaks observed during service.; ordrng 2 WPW10082853 (Pivot tine)s and 1 CNOTE (LSO FOR TRAINING)"
Near Austin, TX 78702
Jacob
Job Details: 02/02/2021
DRYER MAYTAG MGD8200FW1 Arrived onsite for unit shaking during use. Tested unit. Cabinet was shaking. Would push down in the corners of the unit and shaking a loud noise would die away. Used truck stock sound pads. Was able to quite the unit down more. . No other issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
WASHER MAYTAG MVWB855DC0 Arrived to inspect washer latch issues.Ran diagnostics and found error code F5E2 Lid lock error.Removed and replaced the latch and unit now works properly to customers satisfaction.Job completed
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer not signaling at the end of a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F2E1. Cleared the code and tested the unit. Unit is operating as designed. I checked the signal volume and it was on High. Ran a quick 5 minute cycle and at t(e end of the cycle, the signal failed to come on. I am ordering the console UI and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of parts. No lint observed during service.; ordrng 1 W11413567 (Control panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Andice, TX 78628
Tommy
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for unit not turning on. Upon arrival found unit console none responsible to touch. Turned unit off at breaker. Removed console and replaced. Turned unit back on and tested. Unit is now operating as designed. Spoke with customer on importance of WiFi.
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR GE GSH25JGDCBB Arrived onsite and found ice blockage in the freezer door water line. This issue is caused by deteriorating insulation in the freezer door. Advised customer that door would be needed to prevent freezing in tube. C
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo screen frozen and wouldn’t respond. Performed diagnostics mode and checked fault codes, none found. Performed factory reset and tested operation. Found oven door not sealing. Removed door and reinstalled. Found door closing correct. All operations tested good."
Near Austin, TX 78741
Kevin
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement range is now correct, job complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
ICE MACHINE GE UCC15NJBII "Arrived on site to replace drain pump. Replaced drain pump, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Austin, TX 78723
Luis
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Arrived on site for no cool. Removed evaporator cover,found hissing noise from evaporator compartment,corrosion on heat exchanger lines,traced noise from cap tube exiting liner wall,slightly adjusted cap tube noise louder diagnosed leak at cap tube inside of liner insulation called tech support verified leak at liner
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator not operating the water dispenser correctly. Upon arrival I ran test 25 in diagnostics and was only able to get 6 dcv out of the 14dcv needed from j3-1&2 to operate the dispenser paddle and other functions during activation. I was un able to find any shorts within wiring between the any main controls.
Near Bastrop, TX 78602
Andy
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to install previously diagnosed right RC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTE334GPS Arrived on site to inspect dishwasher for not dispensing water. Upon inspection found the solinoid for the dispenser stuck with calcium. Replaced dispenser and tested. Complete
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
DRYER WHIRLPOOL WED4815EW1 "I have on site for dryer not heating properly according to the customer. Upon arrival customer stated that they noticed the dryer will try to get hot but it was taking more than one cycle to dry eats load every time they use it I didn’t disassemble the dryer was able to verify that the power outlet terminal block and time are all receiving the proper 240 V and the timer was also sending power to both the motor heating element and all of the hardware as design I was able to run a continuity and oh my resistant test on all the heating hardware such as elements thermal fuses airflow fuses etc. but found no indication that any of the parts were having issues trying to operate and then took a temp check the unit and found that on high heat the unit was fluctuating between 120° and 200° as designed. Is an able to narrow down that there’s a blockage of some kind within the venting of the housing itself preventing the dryer from being able to evacuate the hot air as
Near Harker Heights, TX 76548
Al
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived to inspect dishwasher not filling or washing.Removed and replaced the valve and discovered the pump and motor was also defective and not working.Ordering the pump & motor and will return with the previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work and authorization.; ordrng 1 AUTHORIZATION (PUMP AND MOTOR ) and 1 W10837026 (pump&motor)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for sparking, upon inspection found the ceramic cracked and sparking spots on cab, painted cab and will order new ceramics. Office to reschedule ; ordrng 2 W10245207 (CERAMIC)s and 1 W10245208 (CERAMIC ) and 1 W10245209 (CERAMIC )"
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven with a gas smell. Upon arrival customer stated that the smell happens during operation. Turn oven and use the leak detector and found no leaks or issues with the range. The smell the customer is experiencing is the burn off from the flames which is normal. Called whirlpool safety and documented my findings. Complete
Near Temple, TX 76501
Tyler
Job Details: 02/02/2021
WASHER WHIRLPOOL GHW9200LW
Near Temple, TX 76501
Tyler
Job Details: 02/02/2021
OVEN WHIRLPOOL WFG114SWQ0 "Arrived on site for range not functioning properly and customer smelling gas. Upon arrival I found that within the oven, the gas burner was completely disassembled from the interior of the oven causing gas to fill into the oven cavity without being lite. I also found the spark module was not functioning with all sparks as intended. I was able to remount and test the ovens bake/broil burner and found igniter and over all oven functionality was working 100% as designed. I then replaced the oven spark module and found after reassembly the upper half of range was also functioning as designed with no gas leaks before during or after repairs."
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2813241 "Arrived on site for washer leaking water. Inspected unit and work area. Found corrosion buildup on home valves. Performed diagnostics mode and tested components in manual test mode. Found water leaking from inlet valve. Turned water off at street, due to condition of home valves. Turned sink faucet on to release pressure. Removed failed inlet valve and installed new. Cleaned all water up. Turned water on at street and sink faucet off. Performed diagnostics mode and tested all components. All tested good, no water leaks detected.
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
OVEN GE JGB860SEJ3SS "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the upper oven bake ignitor and tested. Unit operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78727
Matthew
Job Details: 02/01/2021
UNKNOWN UNKNOWN VAN NISSAN
Near Dale, TX 78616
Noah D
Job Details: 02/01/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for temp issues, upon inspection found the compressor running and a good frost pattern, replaced control and sensor to fix temp issues, all functions returned and compressor kicked on hard to cool. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 02/01/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not operating correctly, upon inspection found the main control malfunctioning, replaced control and all functions returned. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not filling or draining. Tested unit. Water was no entering the unit. Found that the water valve was not open for the unit to fill. Opened up water valve. Tested unit. Unit filled and drained. No issues at this time. Job complete
Near Hewitt, TX 76643
Tyler
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer that customer stated Lidl’s not latching properly.upon arrival at the rev park I found customer not on site. Unit was removed frost the Rv and placed away from any power sources. Upon further inspector the unit though I was able to determine after disassembly that the unit had a broken door latch. Internally the locking mechanism has shattered cause door to to function right. I replaced latch but without power I wasn’t able to confirm 100% that main control was working. I did however inspect alol wiring between the two parts and found no issues. If symptoms return after powered on the we simply need to replace the main control. Call complete
Near Austin, TX 78738
Brandon
Job Details: 02/01/2021
DISHWASHER GE PDT825SSJ0SS "Arrived on site for customer needing dishwasher installed, after installing, unit tested good.
Near Austin, TX 78737
Robert
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW4950HW1 Arrived on job for complaints of not washing properly. Ran diagnostics and found all physical functions working properly but when running a load the washer canceled drain after filling. Recommend replacement of control. ; ordrng 1 W11498796 (CONTROL )
Near Austin, TX 78757
Scott
Job Details: 02/01/2021
OVEN WHIRLPOOL KEBS109BSS00 "Arrived on site ,replaced main control . Ran preheat all checked normal. job complete ."
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the switches failing, I removed and replaced the interlocks and tested. Once I opened the door, the unit tripped the breaker. I pulled the unit down from the cabinets and removed the cover. I inspected the harness and switches and all were good. I tested voltage at the outlet and got 125V. I plugged the unit into a different outlet and the unit operated as designed. I recommended that the customer have the electrician check the breaker as its a GFCI breaker. I reassembled the unit and placed it back in its place and retested and again it tripped the breaker. Job completed"
Near Austin, TX 78748
Jacob
Job Details: 02/01/2021
WASHER MAYTAG MVWB765FW4 Arrived onsite for unit creating a shaking noise. Saw that unit needed to be re leveled. Re leveled unit. Tested unit. Unit tested good. Customer also said that the unit may be causing the pipes in the wall to shake when calling for water. Let customer know that the pipes in the wall is a plumbing issue as the unit pulled in water as it should during testing. No leaks at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for washer leaving white residue on clothes. I spoke to the customer and he stated it doesnt matter what cycle they run it on it leaves residue on the clothes. I found fault code F9E2 water ring, F2E1 stuck UI key. I gained access to the control and blew through the pressure hose and found it clear. I found no kinks in the line. I ran a diagnostics cycle and found the tub not spinning right. I inspected the gear case and found it leaking oil out of the gear case. I am ordering the gear case to complete the repair, and returning with the slider and rotor bolt just Incase.; ordrng 1 W11455453 (Gearcase) and 1 W11027980 (Rotor bolt) and 1 W10734521 (Slider) and 1 Authorization (Authorization)"