We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Jonathan M
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit in manual agitation and spin. The unit began to work and operate as designed. Ran the unit through an auto test and the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Belton, TX 76513
Jonathan M
Job Details: 04/22/2022
"Arrived on site for a dryer that is not spinning the basket. Inspected unit and work area. Confirmed the customers complaint and found that the unit was getting hot but the dryer would not turn. Checked underneath the unit and found the thermal fuse blown again. Checked across the heater relay on the control board and found it open when unplugged indicating the Relay was not welded shut. Check continuity between the power cord in the heater and found it open indicating that the centrifugal switch was good. Checked all other heating components and found them all had continuity. I called whirlpool Techline and spoke to Travis SR# 7733494860. He had me make a few checks and advised that if the unit was heating but not turning, the heater had to be grounded against the cabinet. I did confirm that the heater showed continuity with the housing. He then advised that that will continue to make the heater stay on after the cycle finishes and will eventually blow the thermal fuse. He advised replace the thermal fuse and element for full repair. Got authorization from claims to replace both parts. Replaced both the element and the thermal fuse and tested the unit. The unit is working and heating as designed. I did advise the customer to keep an ion her unit over the next week and to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78758
Matthew
Job Details: 04/22/2022
"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit and found warm in freezer and fridge section. Accessed compressor compartment and found dye throughout bottom liner. Running pressure at -20/100 psi. Equalized at 40psi. Checked evaporator and no signs of dye. Called tech line for assistance. Ran checks with tech and concluded either tiny internal leak, restriction or bad new compressor. Recommended returning with nitrogen , pressure to 140psi , Hold 15 min, bubble test components and.Watch pressure. If pressure drops may be pin hole leak internally. If no leak, need to flush with nitrogen to clear possible floating restriction. Replace compressor and dryer. SR7733495832. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Valve) and 1 Nitrogen (Nitrogen)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 04/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F6E4 and the microwave bulb not working, I removed and replaced the main control and bulb and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78729
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator with leaks coming from the water filter. Upon inspection I found that the was indeed a leak at the filter. installed new filter and found that the leak had gone. Tested unit and found unit operating as designed no leaks at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78750
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator with ice maker not producing upon arrival I tested icemaker and found that it did not go to home position I replaced it. I the check the evap and found ice buildup there and I also found that the thermistor was out of place so I corrected this and tested unit and found found unit operating as designed after defrosting the unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78750
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator not cooling in rc. Upon inspection I found ice buildup on evap. Upon further inspection I found that the defrost heater was working but the defrost thermistor was not reading correctly. I replaced thermistor after defrosting the evap and tested unit and found unit operating as designed. Job complete no leaks at this time.
We serviced a
MAYTAG DRYER
Model MGD5100DW0
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
Arrived on site for issues with dryer . Found dryer completely dead . Found ui not plugged into control and tub light not plugged in. Fixed issue and tested unit . All checked normal . No gas leaks or lint build up at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both com parts 15 degrees above set temps (0/38) found all hardware within both compartments functions as designed. Found no signs of system leaks but found unit had lost all/most refrigerant. Found water/rust leaking from insulation/liner around drain line. Unit has a suspected insulation sealed system leak. Unit cant be repaired due to inaccessible location
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lampasas, TX 76539
Tyler
Job Details: 04/22/2022
"Arrived on site washer needing previously diagnosed gearcase, clutch, slider, rotor, stator, and washplate. Upon arrival installed required parts then reassembled and tested washer. Found no leaks or abnormal noise or off balancing. Call complete"
We serviced a
KITCHENAID OVEN
Model KEB5207SSS00
Near Lampasas, TX 76550
Tyler
Job Details: 04/22/2022
Arrived on site for wall oven(upper cavity) not preheating correctly. Upon arrival confirmed complaint. Found failure in upper broil element (blown element). Found all other heating hardware functioning within manufacturing specs. After installing part and I reassembled and tested oven. Found it preheating fully to 350 within 15 minutes. Call complete
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Briggs, TX 78608
Tyler
Job Details: 04/22/2022
Arrived on site to install previously diagnosed icemaker. Upon arrival reconfirmed issue an install required part than reassembled and tested unit and found icemaker could automatically harvest and fill as design and inform customer to give it 24 to 48 hours to fill the ice bucket. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Belton, TX 76513
Jonathan M
Job Details: 04/22/2022
Arrived on site for a Range that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage at the terminal block. Found no voltage. Checked voltage at power plug and found no voltage. Check the breaker and found that the breaker is on a GFCI and had tripped. Turned on the breaker and tested the unit. The unit is working as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2022
Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Unit had no clogs in drain hoses or sump asm. Found recently installed pump ohming at .4ohms (should be at 26ohms. Found solid 122v going to drain from ACU with no failures. Found pump sent for repairs also ohming at .6ohms and failing. Will need office to reschedule with customer once we can verify integrity of new pump. ; ordrng 1 WD19X25187 (Drain pump(needsto be ohmed out before rescheduling))
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Jarrell, TX 76537
Gerry C
Job Details: 04/22/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and tested. The unit heated and cycled as designed, but required a -10* calibration. Operational test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Jarrell, TX 76537
Gerry C
Job Details: 04/22/2022
"Arrived to inspect not filling and error code. I found one of the cold water valves would not fill and I removed and replaced the valve assy and tested. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Jarrell, TX 76537
Gerry C
Job Details: 04/22/2022
"Arrived to inspect. I found the unit would not complete a cycle prior and there were no stored error codes. Further testing revealed the pressure line for the water level sensor was partially clogged with debris and I cleared it. I re-calibrated the unit and tested through several automatic and manual tests. Operational test good, no ears observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Georgetown, TX 78633
Gerry C
Job Details: 04/22/2022
Arrived to inspect error code and unit not working. I found the door strike had failed and it and the latch assy will require replacement. The unit required centering the basket within the chassis and the suspension will need to be replaced. No leaks observed during service. ; ordrng 1 W11457841 (Strike) and 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/22/2022
Arrived to inspect door separating issue. I found the front stainless coming loose and exposing sharp edges near the handle area. Front glass will require replacement. No gas leaks detected during service. ; ordrng 1 W11249559 (Outer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Gerry C
Job Details: 04/22/2022
"Arrived to inspect no cool. I found the compressor drawing .51 amps, but the only indication of oil that could be found was at the low side charge port, but it was a very light amount. The high side discharge was completely cool within a few inches of the 110* compressor. Both evaporators appeared intact and no oil could be found. Office to order compressor, dye drier and service port. Office to schedule return service for two hours, sealed system service. No leaks observed during service. ; ordrng 1 W10779331 (Compressor kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2hourservice (Sealed system) and 1 WP2188822 (FC Evap) and 1 WPW10643261 (RC Evap)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
Vincent
Job Details: 04/22/2022
"Arrived on site for microwave, inspected unit and work area. Tested unit and over the range light does not come and unit is sparking, touched up the burn spots with paint and is now operating as designed except the light. Changed the socket for light as it was melted and. I tested control and will need a new one. Office to order parts and reschedule for return visit. ; ordrng 1 W11184553 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Round Rock, TX 78681
Gerry C
Job Details: 04/22/2022
"Arrived to inspect code and filling issue. I found the unit would not completely dispense the softener and further testing revealed one of the solenoids in the cold water, compound valve had failed.
We serviced a
MAYTAG DRYER
Model Medc200xw0
Near Georgetown, TX 78626
Vincent
Job Details: 04/22/2022
Arrived on site for dryer not drying. Inspected unit and work area. I then tested unit with vent tester kit and it failed. I then did further inspection and found the exhaust duck was crushed behind the dryer causing no air flow. Removed and addressed the problem and made CX aware of not pushing dryer all the way back. Also advised CX to get vents cleaned because it still has poor air flow. Job completed
We serviced a
GE DISHWASHER
Model GDF610PMJ2ES
Near Lockhart, TX 78644
Joe Z
Job Details: 04/22/2022
Arrived onsite for NOT STARTING - PANEL WILL NOT LIGHT UP AT ALL. Upon arrival checked wall voltage and got 120. Checked voltage at junction box got 120. Checked control and there was no voltage to control. Found loose connection on harness to control. Secured connection and unit powered up. Test unit under a normal cycle and unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Lockhart, TX 78644
Joe Z
Job Details: 04/22/2022
"Arrived onsite for Range Inside oven light Not turning off. Upon arrival found oven bulb lit regardless if door was open or closed. Found door switch harness not connected. Secured connection and light operates correctly. Test overall operation. All burners, bake and broil operate as design. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78748
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for no ice production, tested unit found FC door harness wires broken, need new door to fix issue, ordering door office to reschedule ; ordrng 1 LW11202405 (FC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Luling, TX 78648
Joe Z
Job Details: 04/22/2022
Arrived onsite for keeps filling w hot water AND THEN DRAINING AND EMPTYING. Upon arrival tested water valves and water valves tested correctly. Ran a normal and deep water wash cycle and unit operated correctly. Could not duplicate the issues of water keeps filling. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Buda, TX 78610
Andrey
Job Details: 04/22/2022
"Arrived on site to replace previously diagnosed control, UI, thermistor FC and RC, and installed temp logger, per tech line request, will need to reschedule to pick up temp logger ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Austin, TX 78704
Wesley
Job Details: 04/22/2022
Arrived onsite and found unit not reading the load and go feature and flooding the soap container.replacement of the dispenser and angular sensor. Also advised customer on design option to remove the load and go cartridge and control detergent directly. Provided advice on dryer health and recommended having vent cleaned for maintenance. ordrng 1 W11096092 (Angular sensor)
We serviced a
WHIRLPOOL WASHER
Model Wfw9500tw01
Near Luling, TX 78648
Joe Z
Job Details: 04/22/2022
"Arrived on site for will not run cycles. It attempts to start a cycle, and then proceeds to throw an error code 'Sud' . Upon arrival ran diagnostics and unit would not progress due to error code. Need to replace control. Ordering control and flow meter and bringing back pressure switch and hose. Need autho; ordrng 1 Wpw10110225 (Flow meter) and 1 Wpw10180782 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Buda, TX 78610
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for RC door no closing properly. Found RC door slightly higher than FC door. Lowered door as low as possible but unit is unleveled and cant be level because front feet have no place to sit as refrigerator is a couple inches elevated. Advised maintenance unit needs shimmed to level. Also noticed RC door hitting top trim piece preventing door to close properly. Advised trim piece needs adjusted. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near San Marcos, TX 78666
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for lower oven getting too hot. Found lower oven was set to +20 degrees. Set calibration to 0. Advised customer on not using hanging thermometers as they cant keep up with temp fluctuations as per owners manual. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for humming noise while operating. Found noise was present when wash motor and diverter motor engaging top spray arm. Called tech line and was advised noise is normal operation. No further repairs recommended. Verified noise is not from drain pump or inlet valve. No leaks detected. Job complete.SR#7733496720
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for light issues. Found relay on control not working properly. Recommend replacing control. Office to reschedule. ; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for no heat in oven, tested unit found valve not opening, replaced valve, tested unit , unit now running as designed, checked connections with bubble solution, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB05
Near Kyle, TX 78640
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for frost build up and leaking from FC. Found FC door gasket was torn and linear was compromised. Found rain tube was clogged. Cleared drain tube and advised door will be needed to correct issue. ; ordrng 1 LW10433607 (FC door(black))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Andrew
Job Details: 04/22/2022
"Arrived on site to test unit for top rack issues. Found stops were missing. Replaced stops, tested unit,unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL00
Near Austin, TX 78732
Justin
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. Upon arrival I found the new door scratched in several places. I called techline and spoke to Robert and reported my findings. I received SR# 7733493983. Ordering new panel. Office to reschedule. ; ordrng 1 W11346915 (Glass Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Belton, TX 76513
David Z
Job Details: 04/22/2022
Arrived on site to diagnose refrigerator that customer can't close filter door. Checked fter and found it pushed it at the wrong angle and stuck. Extracted filter and corrected orientation. Reinstalled and tested. Verified all working as designed. Call complete.
We serviced a
GE DISHWASHER
Model GLD2850T05CS
Near Killeen, TX 76549
Tyler
Job Details: 04/21/2022
"Arrived on site for dishwasher not cleaning well. Upon arrival confirmed complaint. After further testing I found main motor at 13ohms, drain at 27ohms, and inlet valve at 1.09kohms (all within specs). Found unit filled and agitated correctly. I then found unit draining as designed. Confirmed customer using correct detergent and rinse aid. Found racks showing early signs of rust causing debri to fall into circulation assembly and prevent washing process from fully working at times. Couldnt replicate any other specific hardware failures. Unit failures could be attributed to age. Found proper drain line connections with no back filling. Will need ahs notified of units status and how they want to proceed. Call complete ; ordrng 1 Cnote (Need ahs notified)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bastrop, TX 78602
Matthew
Job Details: 04/21/2022
Arrived onsite for unit not cooling. Upon arrival unit is at commercial location. Examined compressor compartment and found unit sealed system tapped into. Called tech line for assistance. Tech explained that unit has no warranty for commercial use and a non authorized repair service has tapped the system. Provided SR#7733490835. Refer to Customer service. Not under warranty.
We serviced a
GE MICROWAVE
Model PVM1870DM1BB
Near Elgin, TX 78621
Matthew
Job Details: 04/21/2022
Arrived onsite to replace previously diagnosed parts. Upon attempting repair found motor sent was incorrect. Packaging was correct but part was not. Contacted SR and parts. Will need to reorder. Office to confirm before next appointment. Office to reschedule ; ordrng 1 WB26X10208 (Turntable) and 1 WB26X10024 (Turntable motor)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Elgin, TX 78621
Matthew
Job Details: 04/21/2022
Arrived onsite for cooktop not seated properly. Upon arrival inspected unit. Found about midway through the glass top was bowed toward the right. At the end the top was lifted about 1/2 inch from the burner box. Called safety team and tech line. Safety says warranty will cover. SR#7733412660 (safety). Called tech line and recommended Replacement glass cooktop SR7733488495 (tech line). Will order cook top. Office to reschedule ; ordrng 1 W11051485 (Cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Elgin, TX 78621
Matthew
Job Details: 04/21/2022
Arrived onsite to replace previously diagnosed parts. Performed sealed system repair. Replaced compressor evaporator dryer and valve. Pulled vacuum and held. Charged per spec and tested. Running pressure at 0/120psi. Unit developing frost pattern. Recommended customer give minimum 24 hrs for unit to cool. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Kimo
Job Details: 04/21/2022
Arrived onsite for washer not filling with water. Upon inspection I found that there was water at the wall. Attempted to activate the water valves in diagnostics mode and found that it would not respond. I am ordering 1x control just in case and returning with the valve. Office to reschedule.; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Leander, TX 78641
Kimo
Job Details: 04/21/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found the compressor pulling 9.39 amps and it would turn of after a few seconds after kicking on. I replaced the start device and found no change. I am ordering 1x sealed system R600. Office to reschedule.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (evap) and 1 Lookringpr (Pr will order lock rings) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Leander, TX 78641
Kimo
Job Details: 04/21/2022
Arrived onsite for ice maker not producing. Upon inspection I found fill tube frozen. I removed the ice and tested the ice maker and found that it was operating as designed. I adjust the foam seal apogee the ice maker to help prevent the fill tube from freezing again. I the tested the water dispenser and found that it was dispensing properly after several time testing it. Job complete no leaks
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Leander, TX 78641
Kimo
Job Details: 04/21/2022
Arrived onsite for dryer with no power. Upon inspection I found that the thermal fuse was showing open. I advised customer to have her vent check due to the amount of lint buildup I saw in the vent tube. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Hutto, TX 78634
Gerry C
Job Details: 04/21/2022
"Arrived to inspect water dispenser issues. Upon arrival, I found the dispenser inoperative and the chiller had frozen. The RC was set to 40 and the issue should not have occurred. Further inspection revealed the lower mullion incorrectly installed and there was an approximate 1/8 gap. I contacted the mfg tech line, tech Travis. I advised the tech of my findings and sent images. The unit is being reviewed by engineering and either a repair will be recommended or the unit will be replaced. No leaks observed during service. File# 7733487990."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Gerry C
Job Details: 04/21/2022
"Arrived to inspect. Found F7E4, F6E3 and F0E5 stored in memory and I cleared the codes. Manual test revealed good agitation operation, but the unit had to attempt to lock the clutch assy several times before attempted spin. I found the rotor teeth worn causing engagement issues. The rotor and the slider will require replacement. The gear case was chattering loudly during high speed spin and will require replacement as well. No leaks observed during service. Drain safety strap attached. Office to contact the CX to arrange return service.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11449841 (Gear case) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Liberty Hill, TX 78642
Lou
Job Details: 04/21/2022
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the unit and found the venthood light not coming on. I removed the bulb and found the elements in the bulb are bad. I replaced the bulb and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Andice, TX 78628
Lou
Job Details: 04/21/2022
"Arrived on site to inspect range with gas leak. Upon further inspection, the customer advised that they randomly smell gas coming from the range/oven and the unit is setting off their smoke alarms. I removed the bottom panel to access the bake burner and removed the bottom drawer as well. I tested the unit on bake at 350 degrees and when the bake burner came on, I could not smell any gas fumes. I tested the broil burner and could not smell gas fumes. I did find the bake burner orifice hood wide open so I closed it and left approximately 1/4 inch opening and retested. The bake burner is operating as designed. I tested the cooktop and found the back right burner not igniting as soon as the burner is turned on, at which point, I could smell the gas. The middle burner took a quick second for the flame to travel all the way around it and I could smell the gas, but the odor was brief. With the smoke detectors going off while using the unit, I found the microwave venthood does not vent outside; it vents back into the kitchen and is why the detectors are going off. I recommended that the customer have a vent placed in the home since the wall backs to the outside. I am ordering a RESEARCH-GAS SNIFFER and CNOTE-SEND DIFFERENT TECH-NO LS to see if a different tech can smell the odor. Office to schedule return service. No gas leaks detected during service.; ordrng 1 RESEARCH (GAS SNIFFER) and 1 CNOTE (SEND DIFFERENT TECH-NO LS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Kingsland, TX 78639
Cliff
Job Details: 04/21/2022
"Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser coupling broken and chute broken as well. Coupling, chute, and bucket will need to be replaced to complete repairs. Return date set for 4/28.; ordrng 2 WP2220458 (Coupling)s and 1 W11573761 (Chute)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Seguin, TX 78155
Andrey
Job Details: 04/21/2022
"Arrived on site to replace previously diagnosed gear case and belt, replaced parts, tested unit, ran through diagnostics cycle, all components are running good, put unit into spin cycle, no unusual noise detected, unit now is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Burnet, TX 78611
Cliff
Job Details: 04/21/2022
"Arrived on site to diagnose a washer that is not locking. Found lid broken. Also hinge pin, pin screws, and bushing missing. All previously mentioned parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge wire) and 1 W11168238 (Spacer) and 1 W11404293 (Screws)"
We serviced a
GE RANGE
Model JB860SJ1SS
Near Burnet, TX 78611
Cliff
Job Details: 04/21/2022
Arrived on site to diagnose a range with a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78735
Luis
Job Details: 04/21/2022
"Arrived on site for no ice. Ice bin full,ran diagnostics all test passed,ran multiple drainage test water draining correctly,adjusted drain tube."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIS15NRHS9
Near Austin, TX 78733
Luis
Job Details: 04/21/2022
"Arrived on site for no ice. Removed cover found broken grid cutter wire,let unit run ice forming on evaporator plate,installed a new grid cutter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78703
Luis
Job Details: 04/21/2022
"Arrived on site. Installed correct updated icemaker kit,ran icemaker through a cycle water filled icemaker."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Leander, TX 78641
Lou
Job Details: 04/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held at -30/0. Installed 5oz of R134a refrigerant and monitored pressures. Pressures were good at 1/154. Good frost pattern forming on the evaporator. Recommended that the customer allow the unit to cool for 24-48 hours before using. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78703
Luis
Job Details: 04/21/2022
"Arrived on site. Replaced defective control tech support recommended replacing,powered unit on all controls working.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Andice, TX 78628
Vincent
Job Details: 04/21/2022
"Arrived on site for dryer, inspected unit and work area. Unit door lid was damaged replaced with new one. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Georgetown, TX 78633
Vincent
Job Details: 04/21/2022
Arrived on site to install previously diagnosed parts. Replaced door. CX advised me unit not dispensing water and making ice again. I did further inspection and found mullion defective. Called techline and spoke with JR SR#7733490807. Unit is non repairable. No water leaks detected during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Seguin, TX 78155
Andrey
Job Details: 04/21/2022
"Arrived on site to test unit for no cool and no power to UI, cycled power to unit, after 10 seconds heard a pop, removed control and found blown capacitor on board, called office to diagnose further and found that wire going from control to mullion is shorted to chassis inside refrigerator liner causing control board capacitor to blow, electrical short in liner is not repaired, job complete"
We serviced a
GE DISHWASHER
Model GDT530PGD0BB
Near Georgetown, TX 78633
Vincent
Job Details: 04/21/2022
"Arrived on site to install previously diagnosed parts. Disassembled unit and removed old parts and installed new. Tested unit and is now operating as designed, no water leaks detected during service.job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Vincent
Job Details: 04/21/2022
"Arrived on site for to install previously diagnosed parts, disassembled unit and removed old parts and installed new parts. Reassembled unit and tested. Unit is now operating as designed. No water leaks detected during service job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Luis
Job Details: 04/21/2022
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer replaced all led modules autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Seguin, TX 78155
Andrey
Job Details: 04/21/2022
"Arrived on site to test unit for lights not working in RC, tested unit found FC led module is out, replaced module, all functions returned to normal, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Seguin, TX 78155
Andrey
Job Details: 04/21/2022
"Arrived on site to test unit for not filling with enough water, tested unit found unit is filling to normal levels, customer has switched over from front loader and is not aware how the washer is supposed to work, explained to customer how this unit functions,it uses a small amount of water but still washes, put unit through diagnostics cycle, all components are working good, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Seguin, TX 78155
Andrey
Job Details: 04/21/2022
"Arrived on site to test unit for not dispensing ice, tested unit found that the impeller has stripped on the Auger motor, cut off impeller replaced auger and impeller, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manor, TX 78653
Matthew
Job Details: 04/21/2022
Arrived onsite for missing toe kick. On arrival inspected unit and found toe kick had been removed due to flooring replacement. The toe kick was present but U- nut was not. Notified customer that we cannot replace missing parts. Customer understood and will order the parts himself. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Killeen, TX 76549
Tyler
Job Details: 04/21/2022
"Arrived on site for washer not completing cycles. Upon arrival confirmed complaint and found following errors: F0e3, f2e1, f7e5, f7e8. After further inspection found resistance to clutch at 3.89 ohms through harness and directly at clutch. Found rotor had rubbing marks as well as clutch cracked in multiple areas. Found gearcase leaking oil. Suspension rods failed leading to unit contacting and rubbing on floor. Will need office to get ahs autho for rebuild before rescheduling ; ordrng 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10752283 (Washplate) and 1 W10909670 (Spanner) and 1 W11130356 (Suspension) and 1 Cnote (Needs ahs autho/2 hr repair(small repair space available))"
We serviced a
WHIRLPOOL COOKTOP
Model RCC3024RB02
Near Harker Heights, TX 76548
David Z
Job Details: 04/21/2022
"Arrived on site to diagnose cooktop that isn't heating the FL burner. Tested unit and found the ON light is always on, and burner isn't heating. Removed cooktop cover and found the FL infinite switch fried on one contact. Replaced switch. Tested are verified all working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GSH25JSXNSS
Near Harker Heights, TX 76548
David Z
Job Details: 04/21/2022
"Arrived on site to diagnose refrigerator that is running almost constantly, but doesn't have any noticible temp drops. Checked Temps in both compartments and found RC at 35, FC at 16. Removed evap cover and found only 40% of the evap has a frost pattern, and Temps are increasing. Unit has a failing sealed system causing the issues. Customer does not wish to pursue a sealed system repair and will replace the unit.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Harker Heights, TX 76548
David Z
Job Details: 04/21/2022
"Arrived on site to diagnose washer that wasn't powering on. Checked wall voltage and found good 120v. Removed console and found no visible burn spots or marks on the control, and green light was blinking. Found green light blinking on console, but not responding. Unit needs new console to resolve. Ordering console and control. Office to schedule return. ; ordrng 1 W11478526 (Console Fascia) and 1 W11419171 (Control)"
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Salado, TX 76571
David Z
Job Details: 04/21/2022
"Arrived on site to diagnose induction cooktop that had made a smoking smell. Removed cooktop and found a fried heatsink / mosfet on the right module causing the failure. Talked with PR who mentioned that the units must have an airflow channel for the hot air to escape cut under the countertop. If this is not present the unit can overheat and cause failures. Called safety and reported findings. Safety advised that customer has to cut the airflow channel and follow up with them for next steps. Unit needs a new right module, W10857233. Customer will follow up after they talk with WPL. Safety ref 7733450418. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KGCU482VSS01
Near Dripping Springs, TX 78620
Andrew
Job Details: 04/21/2022
"Arrived on site to replace previously diagnosed parts. Replaced burner base, burner cap, igniter and left front burner valve with no improvement. Removed wire from LF spark to module and no signs of corrosion. Cleaned wire with electrical cleaner and same issue persists. Not confident any further repairs would correct issue as all possible parts have been replaced multiple times."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Dripping Springs, TX 78620
Andrew
Job Details: 04/21/2022
"Arrived on site to test unit for not draining. Found drain motor seized up. Removed obstructions and found drain tube was clogged. Also found drain to sink was clogged. Replaced drain pump and cleared drain hose. Also cleared food debris from sink drain. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Dripping Springs, TX 78620
Andrew
Job Details: 04/21/2022
Arrived on site to test Angie for oven portion not heating. Found voltage to unit not correct. Advised electrician was needed to correct issue. Electrician showed up while I was working on his refrigerator and corrected issue. Oven now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Temple, TX 76504
Jonathan M
Job Details: 04/21/2022
"Arrived on site for a dryer that pops open the door when in use. Inspected unit and work area. Customer devised that is not the complaint but that the unit makes a loud noise during operation after 5 to 10 minutes. Customer had a video that he showed me where it sounded like the blower wheel rubbing up against the blower wheel housing due to the screech. Ordering blower wheel, motor, repair kit, clamp, and motor bracket. Will return on 4/25.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 WPW10121316 (Clamp) and 1 W11481730 (Mounting bracket) and 1 4392067 (Repair kit) and 1 661570V (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Belton, TX 76513
Jonathan M
Job Details: 04/21/2022
"Arrived on site for a washing machine that is not spinning out cloths. Inspected unit and work area. The customer advised that he is having to run a drain and spin after each cycle in order to ring out the clothes properly. Ran the end of the diagnostics and found an F5 E4 (door not opened between cycles. I ran the unit through a manual filling and drain and found the unit filling and draining properly. Tested the unit and a manual drain and spin and the unit ran as designed. I called Whirlpool Techline and spoke to Robert SR# 7733488035. He advised that per one of their senior technicians, there was an issue with some of these whirlpool and Maytag washers that have a no spin option on cycles and that the unit will automatically defaults back to no spin unless the customer changes the spin setting. I did verify with the customer that several of his cycles that he runs are on no spin settings. He advised to make no repairs and have the customer make sure that the unit is on high speed span every single cycle in order to ensure that all clothes are spun out properly. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Dripping Springs, TX 78620
Andrew
Job Details: 04/21/2022
"Arrived on site to replace compressor from previous diagnosis. Resistance between compressor pins was correct but compressor not kicking on and pulling .5amps while attempting to turn. Replaced compressor, system held vacuum for 20mins. Charged system to specs. Unit now working as designed. No leaks detected. Job complete."
We serviced a
GE WASHER
Model GTW680BSJ5WS
Near Dripping Springs, TX 78620
Andrew
Job Details: 04/21/2022
Arrived on site to replace valve assembly per previous diagnosis. Verified valve was needed. Replaced valve tested unit and found cold water wall valve needs replaced as no water coming through hose. Showed customer and advised plumber needs to be called to correct issue. No leaks detected. Job complete.
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Dripping Springs, TX 78738
Andrew
Job Details: 04/21/2022
"Arrived on site to test unit for console acting erratic. Found console was loosing power. Replaced PCB board assembly, tested unit, unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Temple, TX 76502
Jonathan M
Job Details: 04/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the adjuster kit and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Temple, TX 76502
Jonathan M
Job Details: 04/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Andrew
Job Details: 04/21/2022
Arrived on site to test unit for no ice production. Found no icemaker error codes. Valve opened in diagnostics. Icemaker responded to diagnostics. Fill tube and ice maker fascia heater nagging properly. Filltube not frozen or obstructed. Temps in RC and FC correct. Ice bin thermistor in range. All temps correct for ice production. Icemaker fan enagaging. Evap motors working properly. No excessive frost build up on evaps. Recommend replacing previously diagnosed controls.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 04/21/2022
Arrived onsite for washer not cleaning properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed ran regular cycle and passed. Called tech line for assistance. Explained testing and tech agreed unit is functioning as designed. Only external factors could be causing potential issue. Provided SR#7733260611. Noticed customer had both HE and non HE detergent on hand. Recommended using HE and following loading procedures. Also discussed cycle selections. Also calibrated unit. Unit is functioning properly. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Jacob
Job Details: 04/21/2022
Arrived onsite for the bottom on the right side of the front panel was not hooked on correctly. Re installed the front panel correctly. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78736
Jacob
Job Details: 04/21/2022
"Arrived onsite for unit not washing sometimes. Tested the unit and the motor was washing but got error for F6E2 fill valve issue and F1E1 control error. Got authorization. Replaced both parts. Tested the unit, unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW2730WS02
Near Austin, TX 78735
Jacob
Job Details: 04/21/2022
Arrived onsite for both fans not cooling when the unit gets up to a certain temperature. Could not get into diagnostics. Let customer know that the control and both fans will need to be replaced. Need to return with parts. Office to reschedule
We serviced a
WHIRLPOOL OVEN
Model RB260PXBB2
Near Austin, TX 78736
Jacob
Job Details: 04/21/2022
Arrived onsite for unit giving and F3 error code. Showed that the temperature sensor was bad. Replaced temperature sensor and it did not fix the issue. Looked up other parts and parts are NLA 3169256 control 3183289 harness 3182717 light switch AHS to research. ; ordrng 1 3182717 (Light switch) and 1 3183289 (Wire harness) and 1 3169256 (Control)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Austin, TX 78736
Jacob
Job Details: 04/21/2022
"Arrived onsite to replace parts ordered by the previous technician. Called tech line about the gas flames low, said that Lp gas will drop in BTU 13,000 from regular gas and the flames will not be as high. Checked the orifaces and all checked good. Called tech line once again about the bake and they said that if the bake does not sense that it is lit it will keep lighting then turn off the gas to attempt once again. Said that if the igniter is grounding out then the that could be the issue or the DSI board is bad. got sr#7733484248. Replaced the dsi board and unit still had the same issue. Ordered new bake wire harness. Office to reschedule for 2 man to return. ; ordrng 1 W11311196 (Igniter wire)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LF7
Near Temple, TX 76502
Jonathan M
Job Details: 04/21/2022
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer buys it he knows he has a defrost issue in his refrigerator because hes already defrosted himself one other time. Did confirm a defrost issue in the freezer section. Removed the evaporator cover and found frost only on the upper portion of the evaporator. Checked the heater and found continuity and proper resistance. Checked the bimetal and found it open while covered in ice. Ordering evaporator fan and defrost by metal for return visit. Rescheduled customer to 4/27.; ordrng 1 242046001 (Defrost bimetal) and 1 241509402 (Evaporator fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18NKXAW03
Near Killeen, TX 76542
Tyler
Job Details: 04/21/2022
Arrived on site for refrigerator not cooling and showing a ball of ice in the top left corner of the FCEVAP cover. Upon arrival confirm complaint and found unit had a ruptured evaporator coil leaking refrigerant out of the system. Also found that due to unit being close to 27 years old the refrigerant style needed was R12(no longer leagal refrigerant) deeming unit unrepairable. Will need ahs notified of status; ordrng 1 Cnote (Needs ahs notified unit is unrepairable)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Killeen, TX 76542
Tyler
Job Details: 04/21/2022
"Arrived on site for range not allowing proper heat or temp regulation of the front left front right and back right burners per customer on arrival. Upon further inspection verify the unit had a safe and stable 240 V throughout the appliance to all components needed but found that the front right infinite switch had blown internally and almost blew a hole through the switch itself. Also found that the voltage going to back right burner was sporadically intermittent and sometimes would fail to stay on. Also found intermittent resistance failures within front left dual burner. Will need office to reschedule with customer once availability of parts is known.; ordrng 1 WPW10434452 (Inf. Switch front left), O-SMS tckt"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Burnet, TX 78611
Cliff
Job Details: 04/21/2022
Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor harness failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Burnet, TX 78611
Cliff
Job Details: 04/21/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found water turned off under sink and turned it on. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS02
Near Bertram, TX 78605
Cliff
Job Details: 04/21/2022
Arrived on site to diagnose a refrigerator with mullion not closing. Found lower left door hinge out of position and reset it to proper position. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 04/21/2022
"Arrived to instal previously diagnosed and ordered part. Prior to installing the spark module I verified line VAC throughout the circuit. I discovered the main connector for the ignition switch harness was not fully seated and causing the unit to not have any spark. After correcting, all ignition issues were resolved. The bake burner had a very loud blowtorch sound and the venturi was set wide open, causing an incorrect air/fuel ratio and consequent unburnt fuel in the exhaust. I set the venturi correctly and tested. Operational test good, no gas leaks detected during service."