We serviced a
WHIRLPOOL DRYER
Model MGD8200FC1
Near Austin, TX 78746
Justin
Job Details: 06/03/2022
"Arrived on site for a dryer making a loud noise. Upon arrival the customer had a video of the noise and it sounded like a dull squeal. The customer also stated that the unit has been taking longer to dry and there was more humidity in the laundry room than normal. I tested the unit and found bad airflow, but was not able to replicate the sound. I then gained access to the inside of the unit and found significant lint build up. I also found the idler pulley and rollers were going bad. I installed all parts and cleaned the unit. I then ran the unit and found it working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/03/2022
Arrived on site to replace control and both oven sensors. Replaced sensors and verified operating as designed. Advised customer of calibration as stated in owners manual. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Austin, TX 78750
Wesley
Job Details: 06/03/2022
Arrived onsite and found breaker tripped. Reset breaker and tested unit. All checks good. Advised customer on repair and findings.
We serviced a
WHIRLPOOL MICROWAVE
Model GM8155XJB0
Near Round Rock, TX 78681
Wesley
Job Details: 06/03/2022
"Arrived onsite and tested unit for failed magnetron. Tested throughly and replaced switches. Unit is still blowing fuse with new magnetron. Isolated the hi voltage circuit and the fuse does not blow. Everything reads normally while not under load. Advised customer that mag, cap, diode and transformer will all be needed to eliminate failure, but transformer is NLA and we cannot offer a viable repair.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2740PEBA
Near Round Rock, TX 78664
Wesley
Job Details: 06/03/2022
Arrived onsite and replaced tube with the fill tube kit the included refracting tape. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details: 06/03/2022
Arrived onsite for intermittent ice production. Ice maker loosing position. Replaced icemaker. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/03/2022
Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Confirm the customers complaint and replaced the strike. Tested the unit in the unit began to work and operate as designed. call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lockhart, TX 78644
Joe Z
Job Details: 06/03/2022
"Arrived onsite to install previously diagnosed parts. Replaced container,shaft, coupling, and motor. Test unit and unit operates as designed. Job complete"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Dale, TX 78616
Joe Z
Job Details: 06/03/2022
Arrived onsite for THE DRYING IS NOT FUNCTION PROPERLY THE CLOTHS IS STILL WET. Upon arrival test unit and there was no heat. Checked polarity at block and voltage readings are good. Found thermal cutoff was OL. Need to replace thermal cutoff. Did find some build up of lint and other debris between vent hose and wall. Cleared debris.Replaced thermal cutoff and test unit. Unit is now heating. Watched element cycle on and off several times. Unit is operating as designed.Job complete
We serviced a
FRIGIDAIRE OVEN
Model FEFL77ABG
Near Killeen, TX 76549
Tyler
Job Details: 06/03/2022
Arrived on site for oven not turning on. Upon arrival confirmed issue and found the big government had completely shattered in the middle of coil. How do you know how to stable power supply and I installed a new bake element then reassembled and tested oven preheating as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/03/2022
Arrived on site for refrigerator. Installed new door and gaskek. Used my heat gun to form new gasket. I used name plate from truck stock. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/03/2022
Arrived on site and installed lid switch that was ordered. Inspected unit and area. At arrival found unit disconnected from power outlet and water connections. I reconnected everything and then installed new lid switch. I tested unit 3 times and everything checked good. Unit is now operating as designed. No leaks observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Lou
Job Details: 06/03/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and checked for leaks in the system and found no evidence of leaks (no dye). Found the compressor scorching hot. I placed my gauges in the drier and compressor access valve and found my equalized pressures at 30/30. Inspected both evaporators and found no dye on either. Tested the sealed system with nitrogen and pumped 130psi into the system and only got it to 110psi and within a few minutes pressures had dropped to 100. Inspected the evaporators again and found no evidence of a leak on either and no leaks found at the back of the unit. With my pressure readings and no evidence of a leak, i believe the unit has a system leak within the cabinets. I contacted techline and spoke to Kurt and advised of the complaint and my findings. Kurt verified my info and provided SR#7733804768 and deemed the unit non-repairable. I advised the customer of my findings and provided them with the SR# and 800 number to manufacturer customer service. Unit left unplugged for safety. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WT7100CW
Near Georgetown, TX 78628
Lou
Job Details: 06/03/2022
"Arrived on site to inspect washer not powering on. Upon further inspection, I found the unit control panel disassembled,bled by the customer (photo). Customer advised theyve replaced the main control twice and the noise filter one time and the unit continues to intermittently not power on. I checked voltage at the wall and got 122V. I pressed the power button on the control and it failed to turn on. I attempted to place the unit in diagnostics and it failed. I unplugged all molex connectors from the main control except the power and plugged the unit in. I found the diagnostics LED came on. One by one, I plugged each connector back into the main control and cycle power each time and with every connector, the main control powered on; the LED came on; and the power button functioned on the control and I was able to make selections and start a wash load. I placed the unit in diagnostics and tested and the unit operated as designed. I retested several times and each time the unit operated as designed.
We serviced a
LG RANGE
Model LUTG4519SN/00
Near Georgetown, TX 78633
Lou
Job Details: 06/03/2022
"Arrived on site to inspect range error codes. Upon further inspection, I found the unit display showing error code F3. I cycled power to the unit and attempted to use the control functions and it continued to fail and then the error code came back on. Following the tech sheet, the main control needs to be replaced. I removed and replaced the main control and retested snd unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/03/2022
"Arrived on site to test unit for top rack issues. Found adjuster wheels broken. Replaced adjusters, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near New Braunfels, TX 78132
Andrew
Job Details: 06/03/2022
"Arrived on site to test unit for ice collecting in FC. Found frozen water droplets on walls and ceiling of FC indicating an air leak. Found unit was not leveled. Leveled unit, doors now aligned and sealing properly. Advised customer to open and close door directly from center. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TFB
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/03/2022
Arrived on site for refrigerator not cooling. Upon arrival found fridge unplugged and at room temp. Found stable power supply at outlet as well as all fans and compressor running. On unit head had a previously done silts system from another service provider and I found that the unit was in a vacuum indicating a leak. I soaked down all connections and lines near the compressor compartment as well as in the FC around the evaporator coil but found no evidence of leaking/UV dye/tears in the lines indicating that the unit had a leak in the liner insulation. Will need findings reported to ahs that unit cant be reliably repaired due to non repairable insulation.
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASG/AA01
Near Kempner, TX 76539
Tyler
Job Details: 06/03/2022
Arrived on site for refrigerator needing previously diagnosed drain tube kit. Upon arrival installed required part. Unit should now function as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/03/2022
Arrived on site for washer lid that was cracked. Upon arrival confirm complaint and found left side of lid busted as well as both hinges failing to hold door properly when opened or closed. After replacing both live in hinges I found out the door had proper suspension and could open and shut as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Kempner, TX 76539
Tyler
Job Details: 06/03/2022
Arrived on site for washer not draining or turning on. Upon arrival confirm this you and found ACU receiving 120 V but instead was trying to send 40+ DC volts to the UI panel. Was not able to enter diagnostics due to power failure from ACU to UI. I also found that resistance to drain pump although within specs at 20.8 ohms was also internally failing with bad bearings and a metal object lodged in propeller.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details: 06/03/2022
Arrived onsite and replaced the water tube to repair ice production. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Lampasas, TX 76550
Tyler
Job Details: 06/03/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty and ice maker stuck in harvest position. After further testing I found damaged wiring to ice maker. Repaired ice maker harness and reassembled and tested ice maker. Found unit could complete harvest and fill as designed. Informed customer to give unit 24hr to fill bucket with ice. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78747
Kevin
Job Details: 06/03/2022
"Arrived on site and inspected washer and found it is still leaking from fabric softener cup. Replacing it on last visit did not correct issue. Spoke with tech line again and they set up washer for product review. washer issue cannot be repaired, job complete 7733045914"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Austin, TX 78745
Kevin
Job Details: 06/03/2022
"Arrived on site and found support wheels are scraping. after replacing dryer is running properly and quietly ,job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78735
Luis
Job Details: 06/03/2022
"Arrived on site for no ice. Ran diagnostics no power to valve,jumped power to valve weak water flow diagnosed a defective pump and valve,replaced valve and pump ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF04
Near Austin, TX 78741
Luis
Job Details: 06/03/2022
"1337 gate codeArrived on site. Found obstruction in drain cleared drain,found tracks not sealing correctly,missing gear and rod,broken rail.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78702
Luis
Job Details: 06/03/2022
"Arrived on site. Replaced defective ice box fan,ran diagnostics good air flow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lorena, TX 76655
Jonathan M
Job Details: 06/03/2022
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. Confirm the customers complaint and check the unit. Found the impeller stripped. Replaced the impeller, motor, and divider and tested the unit. Unit began to work and operate as designed. Call complete."
We serviced a
SAMSUNG MICROWAVE
Model SMH9207ST
Near Harker Heights, TX 76548
Jonathan M
Job Details: 06/03/2022
Arrived on site for a microwave that has no power. Inspected unit and work area. Was advised by the office that this customer was under unclaimed home warranty and had gotten a dispatch for it. Confirmed the customers complaint and check voltage at the wall. Found proper voltage. Traced voltage all the way back to the main control but found the unit still not working. Replaced the main control after getting authorization from the office. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Austin, TX 78732
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of filter being stuck, I removed filter and instructed customer on how to change filter, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Jonathan M
Job Details: 06/03/2022
"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Customer advised the unit worked for about a week and then stopped making ice again. Ran through all kinds of diagnostic testing and found the freezer sitting at 4?F. Found the refrigerator sitting at 38?F. Tested all components of the icemaker assembly and all checked good except for the icemaker error codes. Found an E5 for timed icemaking. Spoke to SW and we ran through a bunch of checks through the unit from tracing voltage to checking resistance on the icemaker thermistor. She advised that based on all of our findings, one of the wires going to the icemaker thermistor was breaking down under a load and was not communicating properly with the main control. She did advise that because of this issue, this is not a serviceable repair. She had advised that there is no repair at this time that can be made to fix this issue. Advise the customer of the situation. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/03/2022
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode, no error codes. Measured incoming water temperature at 120?. Measured amp draw to element at 7.5 amps. Found suds from rinse aid dispenser at end of cycle. Found hot temperatures from element. Called Whirlpool tech support and spoke with Andy. He stated unit is operating as designed and will need to be reported to Whirlpool trade team. No water leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GSS25GSHGCSS
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/03/2022
"Arrived on site for refrigerator not dispensing water or ice. Inspected unit and work area. Tested operation to verify failure. Found no to little water through dispenser. Tested ice dispenser and found auger motor activating. Found ice in ice container clumped up due to old ice. Removed clump and tested ice dispenser and found working. Bypassed filter head and found hammer sound from water pressure. Found failed filter head. Removed failed filter head and installed new. Assembled unit and tested operation. Found all working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/03/2022
"Arrived on site to install previous diagnosed part. Removed failed wire hand installed new. Assembled unit and performed diagnostics mode. Adjusted drain line and added zip tie. Ran diagnostics cycle and monitored unit. Ran manual test cycle. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/03/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit located in garage. According to user care guide page 4 unit is for indoor use only. Tested operation and found compressor drawing 8 amps and shutting off. Most likely failure due to compressor over heating. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/03/2022
"Arrived on site for refrigerator leaking water. Inspected unit and work area. Traced water to cracked drain pan. Will need to replace drain pan. Removed failed drain pan and installed new. Assembled unit and tested defrost operation. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near San Marcos, TX 78666
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for oven over temp. Test average temperatures of the unit and average temp at 355? unit test good job complete.
We serviced a
GE DISHWASHER
Model GDF520PSD2SS
Near Buda, TX 78610
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for no power. Test unit and found white wire disconnected at junction. Secured connection test unit and unit test good job complete
We serviced a
GE RANGE
Model JGP933SEK2SS
Near Buda, TX 78610
Leonardo
Job Details: 06/03/2022
Arrived on site to replaced switch harness. Replaced harness test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78739
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for unit leaking. Found unit complete uninstalled sitting in the kitchen. Found evidence of water coming from sump and motor. Replaced sump and motor left part with customer. Could not test unit due to unit not being installed job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78735
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for lower spray melted to heating element. Removed spray arm from heating element replaced spray arm .unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Wimberley, TX 78676
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78734
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of no lights, found unit just needed to be reset, after resetting, unit tested good.
We serviced a
GE REFRIGERATOR
Model ZISS420NNBSS
Near Austin, TX 78734
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of no ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model EV171NYMS04
Near Temple, TX 76502
Jonathan M
Job Details: 06/03/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customers complaint and found the unit at 30?F. Opened up the freezer and found a massive defrost issue inside the unit. Steamed off excess ice to remove the evaporator cover. Found the defrost by metal was closed. Check the defrost circuit and found that the heater was open.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78665
Cliff
Job Details: 06/03/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed
We serviced a
WHIRLPOOL WASHER
Model MLE22PDAYW0
Near Jarrell, TX 76537
Jonathan S
Job Details: 06/03/2022
Arrived on site for laundry center 1 of 2 appliance. Found parts are not available for appliance express to service per MS. Customer will need to refer back to Whirlpool
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Jarrell, TX 76537
Jonathan S
Job Details: 06/03/2022
"Arrived on site for dishwasher not drying dishes and leaving drops of water in unit. Inspected unit and work area. Found rinse-aid container empty. Performed diagnostics mode, no fault codes stored. Measured incoming water temperature at 113?. Monitored test cycle and measured amp draw to element. Found unit drawing 7.5 amps. Found hot temperatures from element. Unit is operating as designed, no water leaks detected during service. Spoke with customer on rinse aid, incoming water temperature should be 120? and user care guide."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Jarrell, TX 76537
Jonathan S
Job Details: 06/03/2022
"Arrived on site for washer not operating. Inspected unit and work area. Found drain line pushed all the way down standpipe, corrected drain line and installed zip tie to line. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 suds error code. Ran automatic test mode and found suds buildup. Found all components are operating as designed. Ran manual test mode. Found customer using non HE soap. Spoke with customer on HE soap. Ran cleaning cycle without cleaner. Informed customer that if suds appears towards end of cleaning cycle to run again. All tested good, no water leaks detected during service."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF9A
Near Georgetown, TX 78633
Lou
Job Details: 06/03/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser module and inlet valve failures, I removed and replaced said parts and tested and unit is operating as designed. I tested the ice maker and it too is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/03/2022
"Arrived on site t replace previously diagnosed terminal block. Replaced terminal, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Buda, TX 78610
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of unit leaking, found leak coming from fabric softener tray overfilling, I replaced dispenser, unit tested good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near The Hills, TX 78738
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of unit not cleaning well, I found no rinse aid being used, and unit needed a deep clean due to hard water build up. Instructed customer to use rinse aid and cleaning solution."
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Austin, TX 78738
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of unit not powering on, found failed UI control. I replaced control, unit tested good.
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Austin, TX 78738
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of door not being able to open, found broken board latch, I replaced part, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/03/2022
"Arrived on site for refrigerator, inspected unit and work area. Found refrigerator door gasket not sealing properly and all edges had gaps. I used silicone sealant to seal all gaps and used my heat gun to reform gasket to natural shape. Informed CX to no over load freezer so the door can properly close. No leaks observed during service job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Vincent
Job Details: 06/03/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher was not heating. At arrival I found heater broken. I installed new heater and tested unit is now operating as designed. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Wesley
Job Details: 06/03/2022
Arrived onsite and tested unit further determining the Orion does not repair short cycling issue. Verified incoming power and reported findings to tech line and determined likely wiring short under load. Advised customer on indication of likely non-repairable designation. No viable repair option able to be offered. No further charge.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 06/03/2022
Arrived onsite for washer making noise. Upon inspection I found the the noise was coming from the drain pump vibrating up against the chassis. I adjusted the pump and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Austin, TX 78730
Matthew
Job Details: 06/03/2022
Arrived onsite for cooktop with high flames. Upon arrival tested unit. Found all flames high and yellow. Inspected unit and found no conversion from natural gas to LP. Installation issues. Not converted to LP. Customer will need to contact installers to fully convert unit from natural gas to LP. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78730
Matthew
Job Details: 06/03/2022
"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found unit only making small chards of ice. Found failed valve and an ice formation near the underside of the evaporator. Spoke to SW and LM. Ice formation could be due to lack of water flow and continual running or unit may have potential sealed system failure. Ran diagnostics and found evaporator still forming frost. Replaced valve and tested. Water flow was restored to normal . Notified customer that replacing the valve my correct the issue so long as there is no sealed system repair needed. Customer understood and approved valve replacement.
We serviced a
KENMORE WASHER
Model 41794802301
Near Austin, TX 78730
Matthew
Job Details: 06/03/2022
"Arrived onsite for laundry center washer not functioning properly. Upon arrival tested unit. Found unit was making grinding sound at the end of the spin cycle. Removed agitator and still made noise. Found that unit will need multiple parts concerning the drive system, including transmission, drive hub, tub seal, trunnion, belt..etc. Spoke to SW and parts needed as well as a second technician on site would be a substantial cost. Took pics of condition. Due to the age of the unit and cost customer does not want to move forward with the repair. Was already looking to replace unit unless the repair was minor."
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JS0
Near Dale, TX 78616
Joe Z
Job Details: 06/03/2022
Arrived onsite for Oven not working. Err FI EO.upon arrival found F1-E0 error code. Inspected control .No repairs can be made. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78738
Brandon
Job Details: 06/03/2022
"Arrived onsite to replace failed switch harness, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2022
"Arrived on site and inspected refrigerator and found right hand fresh food door pops open after it is closed. Found a tall Worcestershire sauce bottle is making contact with the inside liner when the door is closed and the weight of the bottle is enough to pop open door. Sent a short video to KB/service management of bottle opening door. After removing bottle, door will close properly and stay closed, job complete"
We serviced a
MAGIC CHEF REFRIGERATOR
Model RB150TV
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2022
"Arrived on site and inspected refrigerator and found refrigerator has not been properly taken care of. Refrigerator is not in working condition cannot be repaired and is a health hazard. Observed insects moving around inside it took pictures, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lockhart, TX 78644
Joe Z
Job Details: 06/03/2022
"Arrived onsite for No Operation - Will Not Turn On . Upon arrival checked power to unit got 120 to control. Only getting a click at control. Called techline for assistance. Tech had me unplug all connectors to eliminate possible components malfunctioning. Unit continues to just click. Tech had me unplug compressor. Unit still just clicks. Tech recommended replacement of control. Replaced control and same outcome,control only clicks. Tech said there is no other repair that can be made and gave Sr#7733796650. Tech sending in for review. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Leander, TX 78641
Kimo
Job Details: 06/03/2022
Arrived onsite for refrigerator leaking. Upon inspection I found that the drain tube was clogged I cleared the clog and reinstalled drain tube. And then leveled unit and found unit operating as designed. I noticed that the right door gasket was torn. I am ordering 1x door gasket and returning on the 06/09/22; ordrng 1 W10917313 (Gasket)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR5HB1
Near San Marcos, TX 78666
Andrew
Job Details: 06/03/2022
"Arrived on site to test unit for not cooling. Found compressor pulling .5amps. Found restriction or possible leak. Recommend sealed system repair. Needing compressor, evap, drier, access valve and recommend returning with nitrogen. Also needing 2hrs on return visit. Office to reschedule. ; ordrng 1 5304475098 (Compressor) and 1 5303918284 (Evap) and 1 5303305677 (Drier) and 1 Nitrogen (Nitrogen) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78724
Matthew
Job Details: 06/03/2022
"Arrived onsite for range turning on and off on its own. Unit will randomly turn burners and oven function on when not in use. Will need to replace main control board. Office to reschedule. Check with maintenance before visit, unit may be moved to a vacant area ; ordrng 1 W10833885 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Round Rock, TX 78665
Cliff
Job Details: 06/03/2022
"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and compressor, and filter drier will be needed to repair unit. Also ordering evaporator in case needed. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 WPW10143759 (Drier) and 1 W11506635 (Stub) and 1 2hourjob (2 hour job)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Dripping Springs, TX 78620
Luis
Job Details: 06/03/2022
"Arrived on site for no water or ice. Tested dispenser no water,removed compressor voltage to valve,removed harness jumped power straight to valve,solenoid in valve not allowing water to pass ordering a new water valve. ; ordrng 1 W11312191 (Water valve)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111SR/AA
Near Buda, TX 78610
Justin
Job Details: 06/03/2022
Arrived on site for a refrigerator with a fan that was running hard and with the refrigerator compartment not cooling properly. Upon arrival the customer stated the fan sounded like it was dragging and humming loud. I checked temps and found the FC at 3?F and the RC at 54?F. Upon further inspection I found the RC evap cover covered in ice. I put the unit into diagnostics mode and found error code 22E for RC fan failure. I then gained access to the control and found a good 8VDC going to the fan. This indicates a fan failure. I am ordering the fan and the office will reschedule to install. I advised the customer on leaving the unit unplugged 48 hours prior to service in order to thaw the ice build up.; ordrng 1 DA96-00880D (RC Evap Motor Assembly) and 1 DA31-00146J (RC Fan Motor)
We serviced a
BOSCH DISHWASHER
Model SGV68U53UC/B3
Near Austin, TX 78736
Justin
Job Details: 06/03/2022
"Arrived on site for a dishwasher with an E14 error and that will end the cycle with dishes still dirty in the unit. Upon arrival the customer stated that the unit will frequently not wash properly, the soap wont dissolve completely, an E14 error will be thrown, and a film will be left on the dishes after the cycle when run on auto. They found if they switch cycles or run the unit several times it may finally wash properly. I tested the unit and was not able to replicate the failure. The E14 error code is for a reed switch sensor fault, which is what regulates the water flow into the unit. I gained access to the reed switch on the left side of the unit and found it in the closed position while idle. Per the Bosch tech sheet it should be open when idle. This indicates a bad reed switch.. I am ordering the reed switch and the office will reschedule to install. No leaks observed at the time of service."
We serviced a
WHIRLPOOL DRYER
Model LDE482
Near Austin, TX 78750
Wesley
Job Details: 06/03/2022
Arrived onsite and found belt snapped. Found that correct part had been ordered but problem with part. Ordering belt and returning to repair. All else checks good. Office to reschedule. ordrng 1 WPY312959 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78728
Wesley
Job Details: 06/03/2022
Arrived onsite and found ice production had stopped within 2 months of prior repair and freezer temp has steadily climbed to an average of 32f. Unit is behaving like it has a slow leak. Ordering all sealed system components to be used at the discretion of the return tech to solve issue. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11199416 (Condenser) and 1 W11506635 (Access valve) and 1 W11291123 (Rc evap) and 1 W11099748 (Fc evap) and 1 Oilessgauges
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Joe Z
Job Details: 06/03/2022
Arrived onsite for Not Cooling - Refrigerator Section. Upon arrival inspected unit and RC evaporator is covered in ice. Contacted SW for assistance. Checked heater at control got 120 v to heater. Heater has resistance of 106.3 ohm . Checked RC evaporator thermistor and is getting 1.56 VDC however thermistor is reading OL when checking resistance. SW recommended replace RC thermistor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/03/2022
"Arrived on site for icemaker, inspected unit and work area. Found ice maker not operating properly, will need new icemaker and shut off arm and returning with braket. Office to order shutoff arm and reschedule to return.; ordrng 1 WPW10474785 (Arm shunt off) and 1 W11500948 (Braket)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/03/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored codes. I then proceeded with test cycle and checked good. I tilted unit backwards and found gear oil on belt cover. Will need gear case, cam kit and belt. Office to order parts and reschedule to return on 06/14/22 AM. Order authorization. Leaks where observed during service. ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78628
Lou
Job Details: 06/03/2022
"Arrived on site to inspect refrigerator with ice build up. Upon further inspection, I found a large block of ice on the RC evap cover (photo). I pulled the unit out on my floor protector and tested from the control as I could not get access to the evaporator. I tested the RC evap thermistor at connector P8-1 to P8-2 and found 1.994 kohms and the control providing 5VDC with molex connector removed. With connector plugged in, it is showing .869VDC. Going off my thermistor chart, this determines that the RC evap thermistor is way out of range and showing to be 90 degrees and the control cant determine to go into defrost so its constantly cooling.
We serviced a
GE REFRIGERATOR
Model ZFGB21HZCSS
Near Georgetown, TX 78628
Lou
Job Details: 06/03/2022
"Arrived on site to inspect refrigerator with ice built up on back wall of fresh foods section. Upon further inspection, I found the right RC door gasket badly gapped at the top of the door. Customer has not purchased a new gasket. At previous service call, I attempted to shape the gasket with my heat gun and it failed. I advised the gasket would need to be replaced. I am ordering the right RC door gasket and scheduled return service for 06/10/22. No water leaks observed during service.; ordrng 1 WR14X10237 (Right RC door gasket)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Lampasas, TX 76550
Tyler
Job Details: 06/03/2022
Arrived on site for range needing previously diagnosed propane orfice. Upon arrival installed required part and found bake burner had same results as before. Called techline and spoke with Chris sr#7733799555.was instructed to bring back a Monameter as well as a secondary gas valve. Spoke with pr and from available evidence the orfice labeled propane still isnt the correct size. Was instructed to notify service management to call techline and figure out what the btu values are so we can get correct orfice size. Office to reschedule once resolution can be found. ; ordrng 1 W10554066 (Valve) and 1 Unknown (Monameter) and 1 Cnote (Needs service management to call techline and figure out which orfice size is correct)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78741
Kevin
Job Details: 06/03/2022
"Arrived on site and found saved error codes 7/2, 8/1. Found wash motor is reading 17.2 ohms on all windings, this is correct. replaced control board but this had no positive effect, spoke with techline and after checking drain pump they recommended replacing harness and drain pump. 7733800033; ordrng 1 W11391581 (Harness) and 1 W11462456 (Drain pump)"
We serviced a
LG REFRIGERATOR
Model LMXC23796S01
Near Austin, TX 78738
Luis
Job Details: 06/03/2022
"Arrived on site for same issue of freezer cooling and ice build up. Found tracks to fully opening and closing correctly,water droplets on roof in freezer compartment showing signs of warm air entering,unit will need new glides. ordrng 1 5218JA1009M (Rail) and 1 5218JA1009L (Rail glide)"
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Lorena, TX 76655
Jonathan M
Job Details: 06/03/2022
"Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. Tested the unit and diagnostics and found an F3 E0 (oven sensor open or shorted) and F6 E1 (over temperature during cooking) error codes. Check resistance on the oven temperature sensor and found it out of range; ordrng 1 WPW10245259 (Terminal block)"
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS2
Near Austin, TX 78732
Brandon
Job Details: 06/03/2022
"Arrived onsite for customer complaint of unit not making ice, found failed grid cutter, failed reservoir drain pump, and condenser needed cleaning. Ordering parts and will clean on next visit. ; ordrng 1 2313851 (Pump)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Killeen, TX 76542
Jonathan M
Job Details: 06/03/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and checked voltage to the unit. Found proper voltage. Attempted to remove the front cover and was unable to get the user interface off even with assistance from other text and SW. Was advised that we would need to break the user interface off in order to gain access. It was advised to order the user interface and all heating components that could be causing this issue. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 Research (UI) and 1 DC96-00887C (Thermostat) and 1 DC47-00015A (Thermal fuse)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Belton, TX 76513
Jonathan M
Job Details: 06/03/2022
Arrived on site for a microwave that is tripping the breaker and the microwave fuse. Inspected unit and work area. Confirmed the customers complaint and the customer advised that he has replaced several parts on this unit due to ongoing issues. Removed the control panel and checked the door switches. Found that the monitor switch was stuck in a closed position. Also found the fuse blown. Was able to fix the switch but do not have the fuse on hand. Ordering both parts in the office will need to contact their warranty for authorization and set up a reschedule date with the customer of authorization is given.; ordrng 2 5304509451 (Fuse)s and 1 5304509459 (Monitor switch)
We serviced a
KITCHENAID VENTHOOD
Model KXW9736YSS0
Near San Marcos, TX 78666
Leonardo
Job Details: 06/03/2022
Arrived on site to test unit for fan not working. Test unit and found motor locked up. Will need to replace new vent motor will need 2 man ; ordrng 1 WPW10294026 (Motor) and 1 2man (2 man) and 1 2hour (2 hour)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Jarrell, TX 76537
Jonathan S
Job Details: 06/03/2022
"Arrived on site for range control panel damaged and oven temperature -25? off. Inspected unit and work area. Found cooktop scratched (see SD-QUICKPIC). Found both end caps and side panels damaged (see SD-QUICKPIC). Returning control if damaged from panel. Was not able to disassembled to inspect for more damage, would have not been able to reassembled due to damages. Off to schedule return when ETA is available on all parts. Calibrated unit up 25? and spoke with customer calibration. ; ordrng 1 W11175876 (Cooktop) and 1 W11511579 (Control) and 1 W11130372 (Left end cap) and 1 W11130379 (Right end cap) and 1 8272473 (Upper rear cover) and 2 W10162245 (Side panels)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Georgetown, TX 78633
Lou
Job Details: 06/03/2022
"Arrived on site to inspect dishwasher not not staying open. Upon further inspection, I opened the door and found it opening too fast and not stopping as it should when barely opened. I found the friction pads were missing from the hinges. I installed one pad (WP8268961) from my van stock and am ordering the other and scheduled return service for 06/04/22 as 1st call. No water leaks observed during service.; ordrng 1 WP8268961 (Pad)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Vincent
Job Details: 06/03/2022
"Arrived on site for dishwasher,inspected unit and work area. Tested unit and had poor water flow. Tested water pressure from main wall valve and it was good. Found bad water valve. Replaced it and tested. Unit is now operating as designed. No leaks observed during service job completed.; schdld next appmnt for 6/15 WED PM"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78701
Justin
Job Details: 06/03/2022
Arrived on site for a dryer throwing an F9E2 error code for drain assembly failure. Upon arrival the customer stated that the unit will run for a minute or two and then the time will quickly start to count down. When it hits about 1:30 it will just stop. They also found they cannot change the time. I tested the unit and was able to replicate the failure. I also found the UI making abnormal noises. I gained access to the control and verified the connectors were good. I then gained access to the pump and found everything good. This indicates a bad control needing to be replaced. Due to the noise I will also replace the UI. I am ordering both parts. Office to reschedule. ; ordrng 1 W11331944 (Console) and 1 W11565028 (Control) and 1 W11409002 (Control Foam Pad)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Kimo
Job Details: 06/03/2022
"Arrived onsite to install previously diagnosed pats. Upon inspection of new pat found that the console was not parts of the console, but the control and it was not brought with me. Customer wants to reschedule. Off to reschedule.; O-emld tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Austin, TX 78744
Justin
Job Details: 06/03/2022
"Arrived on site for a refrigerator that was not making any lights, the LEDs on the panel werent lighting up, and the door was not sealing properly. Upon arrival the customer showed me how the dispenser blue LED lights are no longer working, and how there is a light coming through and a gap at the top of the mullion when you close the door. I found the mullion and door sagging a bit for the mullion to not lay flush with the top of the chassis. I checked temps and found them good, and could not find any frost build up. However, I could see a clear path into the fridge through the top of the mullion. Due to this I am ordering the mullion and door raisers to install on the left RC door. I am also ordering a new dispenser UI to install. I also found the IM icing over and per the IM service pointer the IM kit needs to be installed. Ordering all parts and the office will need to get autho and reschedule. ; ordrng 1 DA82-02696A (IM Kit) and 1 DA92-00965A (UI) and 1 DA97-17452A (Mullion) and 1 DA99-04158A (Door Raiser)"
We serviced a
ROPER WASHER
Model RAX4232KQ0
Near Austin, TX 78747
Justin
Job Details: 06/03/2022
"Arrived on site for a washing machine making a loud noise. I tested the unit and found an very loud screeching/banging noise while in spin. I gained access to he bottom of the unit and found significant rust and oil. This indicates a faulty gearcase, bearings, and drive assembly. Ordering all drive assembly components to replace. Office to reschedule as a 2 hour job and get authorization. ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 285203 (Bearing Kit) and 1 2Hour (2 Hour) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DRYER
Model MED6630HW0
Near Austin, TX 78749
Kevin
Job Details: 06/03/2022
"Arrived on site and found heating element has failed, also found vent to the exterior is PVC, explained that PVC has a maximum temperature rating of 140 degrees. Dryer exhaust output can range from 130 to 165 degrees. PVC can buildup a static charge that can ignite lint buildup and cause a fire. Homeowner should have vent replaced by time of return visit.; ordrng 1 WP3387747 (Vent)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS3
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2022
"Arrived on site and found counter light is continuously on, light button on control panel is unresponsive, relay on control panel is stuck in on position a new control board will be needed to correct issue; ordrng 1 W10810046 (Control)"