Local Reviews
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Scott M.
DRYER MAYTAG MEDC465HW0 Arrived on site for timer not keeping correct time on cycle . Replaced timer . Unit checking normal . No lint build up at time of service . Job complete .
Kevin B.
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on site and replaced blower fan adding sound pads at mounting points. After replacement it is running and there is no excessive noise. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "Arrived on site for not dispensing ice. Found shaft on auger motor stripped causing impeller to spin. Replaced divider,motor and impeller tested ice dispenser u it working as designed."
Wesley P.
REFRIGERATOR LG LSXS26326S Arrived onsite and found complaint to be that unit water dispenser drips from fill spout. Order inlet water valve to repair. ; ordrng 1 AJU34125555 (INLET VALVE)
Jonathan S.
DISHWASHER KITCHENAID KDTM354DSS5 (DM) Arrived on site to install previous diagnosed parts. Removed dishwasher from cabinet and replaced the tub new. Reinstalled dishwasher into cabinet. Performed diagnostics mode and tested unit operation. All tested good no leaks detected. Spoke to customer about rinse aid use with the new tub.
Al R.
WASHER WHIRLPOOL MVWB880BW0 "Arrived to inspect top load washer leaking water from underneath.Confirmed the complaint and spun the basket and unit tub roared and skipped when shun.The bearing, rotor and stator will need replacement.
Kevin B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found dispenser door is broken, replaced dispenser and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
Noah D.
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose a washer for not running, upon inspection found a overload error and long fill, found only cold water attached resulting in long fill, reset error codes and individually tested valves and control. All tests passed. Full cycle ran.
Scott M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for rack issues . Found rack is fine it’s the silver basket . Also customer mentioned heating issues . Rn diagnostics got 7-1 error code . Finished wash test ,unit is heating . Ordering control it heater stoops again . Ordering basket as well. No water leaks detected at time of service .please call to set return .; ordrng 1 W10629540 (baskt-ware) and 1 W11305296 (CONTROL)"
Wesley P.
DRYER MAYTAG MEDC465HW0 Arrived onsite and found unit to be operating properly with smell coming from soap scum and lint burning normal amounts off of element. Advised customer on findings. No parts needed. All checks good.
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the j7 cation box to read amp draw of each component. The unit operated as designed ad all amp readings were accurate (photos). I advised the customer of my findings and made recommendations for use & care and detergent/rinse aid use. No water leaks observed during service, job completed."
Al R.
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived to inspect freezer section still iced up after gasket replaced. Confirmed the complaint and removed and replaced the gasket. Used my heat gun to for it to the cabinet and also sealed the cabinet with silicone. Job complete
Paul R.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the orifice holder but the screw that was sent was the correct part number but it wasn’t the same screw. The screw sent was the same screw use to attach the orifice holder to the bracket. While putting the top back on I found another screw defective because the aluminum from the orifice holds had galded to the threads. Ordering parts research for 2 Orifice Holder Screws. I took pics of the screw needed.; ordrng 2 PARTSRESEARCH (ORIFICE HOLDER SCREWS-TORX)s
Andy B.
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer cold water not filling. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Brandon C.
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for customer complaint of unit not drying properly, found clog in exhaust vent, I removed what I could and instructed customer to have vent cleaned."
Paul R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the pads on the door hinges. Call complete.
Leonardo C.
RANGE WHIRLPOOL GW397LXUS06 Arrived on site to test unit for keypad not working. Test unit and found shorted panel. Will order new switch membrane WPW10207928 ; ordrng 1 WPW10207928 (SWITCH MEMBRANE )
Kevin B.
WASHER MAYTAG MHW5630HW0 "Arrived on site and replaced control board, reported to techline experience customer has had so far. Tech line will pass on call to engineering team for product review. Whirlpool will contact customer when they have a possible answer. Refer any revisit back to whirlpool 7727056950 Arrived onsite for unit giving error code F4E1. Called Techline. Got SR#7727056950. Suggested to replace Wireing harness and possibly heater sensor ordered parts. Rescheduled with customer. Customer has lbh; ordrng 1 W11314664 (heater) and 1 W11314680 (harns-wire)"
Clif L.
REFRIGERATOR LG LSXS26326S/00 Arrived on site to replace previously ordered parts for the refrigerator. Inspected unit and found this light coating of oil on evaporator along with discoloration on upper portion indicating refrigerant leak. Evaporator will need to be replaced at the same time the compressor is to complete repairs. Office will need to have authorization provided for additional parts and set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 ADL74760901 (EVAPORATOR ) and 1 AUTHONEEDED (AUTHO NEEDED)
Lou S.
DRYER LG DLEX9000V "arrived on site to inspect dryer not operating. Upon further inspection, I turned the power on and pressed the start button and could hear a clicking noise coming from the main PCB. Disassembled the unit and found the motor harness had shorted and burnt some wiring in two. I reassembled the unit and left it unplugged for safety. No lint observed during service, job completed."
Andy B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for ice maker leaking. Tested and inspected unit and found ice maker not leaking. Ice buildup is from mis shaped grommet. Reshaped and tested unit. All operations are normal. No water leaks present at time of service.
Brandon C.
COOKTOP WHIRLPOOL W5CE3625AB00 "Arrived on site for customer complaint of left front burner not working, found faulty element and switch, I replaced both parts, unit tested good."
James C.
ICE MACHINE KITCHENAID KUIX535HPS Arrived on site and tested operation. Found no water flow through valve. Checked shut off at wall and found that valve in off position. Turned on and tested. Unit tests good. Job complete
Kevin B.
WASHER MAYTAG MHW4200BW1 "Arrived on site and inspected washer and found start button and power button are unresponsive on control panel. Control panel will respond if door is opened But will not start. After replacement panel is operating normally. No water leaks from connections at time of service, job complete"
James C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and found frost covering entire freezer. Inspected for air leaks and found door seal not making proper contact. Cleared ice and ensured proper seal. Instructed customer that the unit need to be off and doors open for 24 hour to clear the ice build up on the evaporator and vents. Unit tests good. Job complete
Brandon C.
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit not washing cycle properly, I replaced control panel ordered by previous tech, unit tested good."
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC=37 & FC=9. Placed unit in diagnostics and tested and unit is operating as designed. Due to possible temp changes, I removed and replaced the HV control and changed the temp to 38 in the RC. Advised the customer to make sure the fruits/vegetables are dry before placing them in the fresh foods section to prevent them from aging faster or freezing. Also advised to keep the back wall of the fresh foods section clear for better airflow. No water leaks observed during service, job completed."
Noah D.
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site to replace tubes and res. Due to mold, replaced all tubes and res. Cleaned all connections, all functions working correctly. No leaks detected.
David Z.
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to install previously diagnosed parts to resolve no heat issue. Installed new heating element and retested. Unit is now heating as designed. No water leaks found at time of service. Call complete.
Clif L.
COOKTOP KITCHENAID KGCD807XSS01
Brandon C.
WASHER MAYTAG MVWB765FW2 "Arrived on site to replace clutch and stator ordered by previous tech for noise complaint, I replaced stator and clutch, the noise was still there, nothing changed, I found the gearcase was the source of the noise, I replaced gearcase, unit tested good."
Brandon C.
REFRIGERATOR WHIRLPOOL GX5FHTXTT00 "Arrived on site for customer complaint of unit not producing ice. I tried jumping ice maker, found faulty ice maker, I replaced ice maker and jumped new ice maker, unit filled with water and tested good. No leaks at time of service."
Brandon C.
WASHER LG WT7200CV "Arrived on site for customer complaint of loud metal noise during wash, found noise coming from clutch assembly and pulsator, I replaced both parts, unit tested good. No leaks."
Lou S.
WASHER MAYTAG MHW6630HW0 "arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and when the unit was to start, the door never locked. I removed the top panel and found the door lock connection not connected. Plugged the lock in and retested and the unit operated as designed. No water leaks observed during service, job completed."
Richard P.
REFRIGERATOR WHIRLPOOL WRT318FMDM05
Noah D.
DRYER MAYTAG MEDB765FW0 "Arrived on site to diagnose dryer for not starting, found lint screen light on, open and closed door and started dryer, checked heat, movement and airflow with no issues. Instructed customer on proper use and howl the UI sensors work. Complete"
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test u it for leaking. Called techline and test unit with techline and replaced sump and motor and manifold and feed tube. Test unit and uni test good. Techline said if it continues to leak we will have to order clear door. Sr#7727261520
James C.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and tested operation. Found defrost thermistor out of range and control will not go into diagnostics. Installed new control and thermistor. Tested operation and found unit working properly. Job complete
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replace control board diagnose on previous visit, after replacement washer is no longer giving communication error and is progressing through a quick cycle normally. No water leaks from connections at time of service, job complete"
Jonathan M.
WASHER MAYTAG MVWB835DW4 Arrived on site for washer that would not display or turn on. Inspected unit and work area. Tested voltage coming from the wall and found 123.7 V. Tested voltage at control and found 122.4 V. Tested voltage going to console and found 4.9 DC volts. Replaced console and tested unit. Unit is working as designed.
Paul R.
WASHER MAYTAG MHW6630HW0 "Arrived onsite for a washer to possibly replace previous diagnosed parts because of a water leak and noise. I ran the unit in a auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran a quick wash cycle and the unit completed the cycle, worked as designed and never leaked. I found where the unit had leaked from the rear vent and ran down the tub and rear panel on the inside then dripping to the floor. I went over detergent usage and amounts with the customer. The unit will also need a vent deflector installed per Technical Service Pointer #: W11419643. Ordering W11409996 VENTCOUPLI..; ordrng 1 W11409996 (VENTCOUPLI)"
Richard P.
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for the washer not draining. Ran diagnostics and found error code for long drain. Took back panel off and removed drain pump filter and removed a lot of debris from the filter. Put back together and tested. Drain pump is draining good. And washer tested good. Complete.
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived to install previously order and diagnosed part. Removed and replaced the LED ff section. Unit now works as designed.Customer satisfied
David Z.
WASHER WHIRLPOOL WTW4955HW1 "arrived on site to diagnose washer that customer felt like was not agitating. Asked for some clarification on what customer was experiencing, and they let me know that they felt like the agitation was much louder and pronounced in the beginning, but that it’s much quieter or short now. Tested unit in diagnostics and found agitation to be normal, with correct crisp agitation movements. No error codes present. All parts are mechanically working as designed. Advised that based on Laos sized it may be quieter, especially on a much heavier load. Advised all is working as designed, and advised on use and care. Call complete."
Jonathan S.
COOKTOP WHIRLPOOL WCG55US0HS00 (DM) Arrived on site for improper flame on cooktop. Inspected unit and work area. Found burner cap not sitting on burner correctly. Corrected burner cap. Tested unit operation all tested good. Spoke with customer about units operation according to user care guide.
Wesley P.
DRYER MAYTAG MEDC465HW0 Arrived onsite and found lint clogging the dryer blower housing. Cleared lint and advised customer on repair. Advised on maintenance. All checks good. Unit is now operating as designed.
Tyler B.
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived to install previously ordered parts. Removed and replaced ordered parts , tested unit and found not faults and heating good."
Lou S.
OVEN KITCHENAID KODE300ESS02 "Having to order a gasket for the unit. .; ordrng 1 WPW10282960 (gasket-ovn)"
James C.
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new bellow and spring. Tested operation and found unit working properly and no water leaks found. Job complete
Andy B.
RANGE JENN-AIR PRG4810LP Arrived on site to install previously diagnosed parts. Removed failed burner and replaced with new customer provided burner box and replaced igniter in small oven. Tested unit and all operations are normal. No gas leaks present at time of service.
Tyler B.
WASHER WHIRLPOOL LSQ9550PW4 "Arrived to inspect unit not spinning or draining, found voltage to motor and timer working, found motor had failed. Replaced and tested good
Andy B.
DISHWASHER BOSCH SHXM78W55N/10 "Arrived on site for dishwasher not drying. Tested and inspected unit and found failed heat pump, sensor and control intermittently cutting voltage. Ordering needed parts. Authorization needed. 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 00611323 (SENSOR ) and 1 12016886 (CONTROL ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Jacob S.
OVEN JENN-AIR JJW2430DP03 Arrived onsite to replace motor fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time.
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of no ice. Found the hose frozen will need to replace hose. ; ordrng 1 W11415785 (TUBE)
Clif L.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher with odor complaint. Tested all parts and components and found no mechanical failures with dishwasher at this time. Advised homeowner on best cycles and options to use for best performance and to prevent odors. No leaks were found at time of service.
Scott M.
MICROWAVE JENN-AIR JMV9186WP1 Arrived on site for safety issue for door falling off . Found front of door had broken off of screw tabs . Couldn’t find any obvious cause of failure . No issues with door latches or hinges . Dosent look like any heat damage or warping . Took quick pics of both door parts . Called whirlpool safety team and documented with them . They informed me they will reach out for resolution .. No other issues found with OTR microwave .Ref 7727178184
Noah D.
WASHER WHIRLPOOL WTW8500DC "Arrived on site for leaking in washer, upon inspection found water leaking from dispenser constantly, checked inlet valve and found buildup, replaced inlet valves and retested, ran through cycle and water stopped after filling. No leaks detected . Job complete"
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived onsite for the microwave light not turning off. Installed new control board that was ordered. Did not resolve issue. Ordering parts. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W11193600 (ring-turn)"
Paul R.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for a range with gas leaks at the burners and the oven. Ms stated the control panel shuts off sometimes. I checked the unit for gas leaks and I found the RR and LF burner valves weeping gas out of the burners when in the off position. I found the oven burner good and there were no gas leaks detected. I found the unit not connected to WiFi. I helped the customer download the Whirlpool app to their smart phone and connect the oven to WiFi. The manifold needs to be replaced. Ordering W10862591 MANIFOLD. .; ordrng 1 W10862591 (MANIFOLD)
David Z.
DISHWASHER MAYTAG MDB8979SFZ2 "Arrived on site to diagnose a dishwasher with upper track issues. On arrival found one track had separated and broken off complete, and other track was rusting. Replaced both upper rack tracks. Retested unit and all is now working as designed and holding up. No water leaks found at time of service. Call complete."
Scott M.
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer flashing error code . Ran diagnostics ,got f6-e2 & f6-e3 codes ( miscommunication ) all else checked normal . Replaced control and UI control. Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service .
Richard P.
RANGE WHIRLPOOL WFC310S0ES1 Arrived onsite for the range not working properly. Installed new element and receptacle that was ordered. And oven tested good. Complete
Andy B.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for range too hot, hot to the touch and door separating. Performed temperature test at 350° watched high and low swing cycles and found average temperature to be at 356° found outer door to be about 130° called tech line and spoke with Andy (SR# 7727257143) made aware of issues and what was found. Was given service pointer on door and insulation kit and to replace those parts. Ordering needed parts. no gas leaks present at time of service.; ordrng 1 W10883496 (brkt-mntg) and 1 W11025151 (insulation) and 1 W11176456 (glass-door) and 1 W11389703 (BRACKET ) and 2 W11428245 (SCREW )s"
Leonardo C.
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for flames not being high and oven not igniting. Found not enough gas going to unit. Replaced regulator test unit and unit test good. Advised customer to get gas company to check pressure. No gas leaks job complete.
Noah D.
DRYER MAYTAG MEDB765FW0 "Arrived on site to diagnose dryer for not starting, upon inspection found the latch mechanism broken, ordering latch and scheduled; ordrng 1 WP3406107 (LATCH)"
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator door handles and RC lights not working. Upon further inspection, I found the FC light not working and the ice box cover lights in the RC were not working. Unit is cooling as destined. I removed and replaced the FC light and all lights are functioning properly. I tightened the door handle screws. No water leaks observed during service, job completed."
Robert J.
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of light not working properly. Found that the light delay on every door. UI not showing door open right away. ; ordrng 1 W10843055 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Robert J.
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of not turning on. Found the console not responding. ; ordrng 1 W11322905 (CONTROL ) and 1 W11324037 (CONSOL)
Scott M.
WASHER LG WM2501HWA "Arrived on site for unit not draining and not spinning load out . Found impeller has failed . Replaced drain pump . All checked normal in testing . No water leaks detected at time of service .
David Z.
WASHER MAYTAG MVWB766FW0 "Arrived on site to diagnose washer with stuck basket. Performed diagnostic after customer was told it East a seized motor from another company. On diagnostic found rotor and stater both to be good and working as designed, but so,etching was causing the basket to stick. Removed lid and attempted to remove basket from unit. Found a cap / plastic debris wedged between the basket and tub. Attempted to fish it debris but it dropped into the bottom. It should not cause any further issues, but may need to be removed in the future via a basket removal. Basket is slightly rusted to the gearcase shaft.
Kevin B.
DRYER MAYTAG MEDC465HW0 "Arrived on site and found left support wheel is dragging. Replaced both wheels with repair kit and it is now operating normally. Also found airflow is restricted through lint screen and recommended that customer have it cleaned by a service. Removed all lint from interior, job complete"
Richard P.
DISHWASHER JENN-AIR JDTSS246GP0 Arrived onsite for the dishwasher door not closing properly. Installed new hinges that were ordered and tested. Door closed good. Could not test dishwasher due to no power going to it. Bottom plate was missing so could install bottom plate. Complete
Jacob S.
WASHER MAYTAG MVWB835DC3 Arrived onsite for unit making a loud noise. Tested unit. Found that suspension was worn out. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Andy B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator squeaking. Tested and inspected unit and found hinges needed to be adjusted and greased. Adjusted and greased. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to replace parts. Replaced parts. Tested unit. Unit still not spraying water. Contacted Techline. Walked through the check areas for any issues.Got SR#7727267808. No other issues at this time. Job complete
Kevin B.
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived on site and replaced washer motor No water leaks from connections at time of service. Dishwasher is now operating normally, job complete"
Andy B.
COOKTOP JENN-AIR JGD3430GS00 Arrived on site to install previously diagnosed parts. Removed top and found manifold misaligned. Re aligned and tested unit. All operations are normal. No gas leaks present at time of service.
Robert J.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of third rack falling. Confirmed rack rail damaged. Will need track for left side ; ordrng 1 W10913628 (track)
Lou S.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "arrived on site to inspect refrigerator RC section freezing drinks/food. Upon further inspection, I tested the temps in the RC=24 degrees. I contacted Techline and spoke to Sterling and advised of my findings. Sterling had me check the back wall of the rc section, the return airflow vents in the fc Evap cover and all were good. Had me check the thermostat and make sure the tip of the cord was sticking out more than 1/4 inch of the bulb then put the insulation wrap on it with the thermostat tip wrapped. I made the adjustments to the thermostat. Advised to turn the unit off and leave the doors open to allow the unit to warm up for approximately 15 mins then close the doors and allow to cool again placing bottles of water on the top and bottom shelves and monitoring for 24-48 hours. Provided File #7727189988. I advised the customer of this and they are going to follow through and contact the office if needed. No water leaks observed during service, j
Kevin B.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected icemaker and found currently ice production is good. Took one picture. Did not hear any excessive noise while icemaker is running. No further repair is required at this time, job complete"
Scott M.
RANGE GE JGS760EELES "Arrived on site for oven completely dead . Checked and found voltage going into control . Display is completely dead . Replaced control . Ran preheat , all checked normal . No gas leaks detected at time of service . Job complete ."
Tyler B.
RANGE WHIRLPOOL WFG525S0JZ0 Arrived to install previously ordered parts. Reassembled door and tested good
Brandon C.
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit having burning smell and not turning. Found broken blower wheel, I replaced wheel, unit tested good."
Noah D.
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site for dead oven, replaced console per last visit, UI was returned but now had a F1E1 error code for a bad appliance manager. Ordering appliance manager and rescheduling. Office to reschedule ; ordrng 1 W11261167 (CNTRL )"
David Z.
RANGE WHIRLPOOL JES8850BAS Arrived on site to install previously diagnosed burner and knob to resolve no heat issue on front left burner. Removed cooktop and removed old burner. Adjusted 2 connectors in the harness due to new element having difference sized connections. Retrofit was successful and unit was reassembled. Retested and found burner is now working as designed.
Jonathan M.
DRYER WHIRLPOOL WED6620HC on site for a dryer with unknown issues. Inspected unit and work area. Plug unit in and unit would not light up or display. Check voltage going to control and found 124 V going to the control . Check the voltage going to the user interface and found 0 V going to the user interface. Ordering control and user interface (just in case) and rescheduling appointment.; ordrng 1 W11350214 (CONTROL ) and 1 W11351728 (CONSOLE )
Jacob S.
RANGE JENN-AIR JGRP536HL00 Arrived onsite for start button light staying on. Tested unit. Replaced both controls. Called Techline. Said the light does not turn off it will blink or stay solid. Said that since both boards were replaced. Should of fixed the issue. Got SR#7727265086. Unit test good. No leaks at this time. Job complete
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and inspected washer and reset connections on control board. Did not find any saved error codes. Ran automatic test cycle and did not find any issues. Tenant is not home requested that apartment maintenance go over correct loading with tenant and amount of detergent usage. Job complete
Andy B.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site to install previously diagnosed control, thermistors, evaporator fan and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Scott M.
WASHER MAYTAG MVWB855DC2 "Arrived on site for washer flashing error code . Ran diagnostics ,got f6-e2 & f6-e3 codes ( miscommunication ) all else checked normal . Replaced control and UI control. Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service
Robert J.
RANGE KITCHENAID KSEG700ESS3 Arrived on job to replace console. After replacement test operation.
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Called Whirlpool Tech line and spoke MIKE.Issue is ice makerSR#7727263661Removed and replaced the ice maker.Reassembled and unit tested as designed.Job complete Customer satisfied All water lines were dry at the time of service.
Robert J.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of door not closing. Found the hinges need adjustment to allow door to close properly. No leaks detected at time of service
Leonardo C.
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to replace front panel. Replaced panel test unit and u it test good job complete.
James C.
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site and installed new thermal fuse. Tested operation and found unit working properly. Job complete
Clif L.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived at Home Depot to diagnose an oven with a busted door. Found outer door glass broken. Replace door glass and tested unit. Found all is functioning properly at this time.
Jonathan S.
UNKNOWN ADMIRAL DRUG SCREEN
Al R.
DRYER MAYTAG MGDX600XW0 "Arrived to inspect dryer issues.Found the customer had built up debris on the electrodes, causing the unit timer to go from 40 to 20.Her clothes are drying as designed
Tyler B.
WASHER MAYTAG MVWB835DW0 "Arrived to install console, replaced and tested good, sound now working"
Kevin B.
REFRIGERATOR KITCHENAID KBFS25EWMS3
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Removed evaporator cover in fresh food section found ice and frost formation on bottom of evaporator,checked weld joints no oil or signs of a leak. Ran test 4,during 4-4 fresh food evaporator frosted during 4-5 didn’t hear three way valve turning can hear some refrigerant passing into evaporator,pierced low side pressure reading +20 on low side during freezer cool. Diagnosed either faulty compressor or 3 way valve,replaced the compressor and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran test 4,good pressure during test 4-5. Repair covered under manufacture sealed system warranty"
Leonardo C.
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Replaced panel test unit and u it test good job complete
Kevin B.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found no airflow through lint screen. vent hose is crushed, inspected send exit on the exterior of the home behind the dryer and found it is also blocked. Vent run including hose is approximately 6 feet. Cleared it to the exterior, straightened vent hose and airflow has returned through lint screen. After correcting airflow customer attempted to push the dryer back and explain this cannot be done vent hose will crush again and dryer will not be able to dry the clothes. 7727236748"
Jonathan M.
DRYER MAYTAG MEDB835DC4 "Arrived on site for dryer with an unknown issues. Inspected unit and work area. Place unit in service diagnostics and found no error codes. Tested unit in auto test and unit had 122 V at L1, 123 V at L2. After two minutes the unit begin rattle pretty heavily. Removed front panel and blower wheel housing and found broken blower wheel. Replace blower wheel and tested unit. Unit is working as designed. Call complete."
Brandon C.
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of damaged door, I replaced door and nameplate. New construction"
Leonardo C.
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Replaced damaged panel test unit and unit test good job complete.
Jonathan S.
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer not spinning. Inspected unit and work area. Found belt broken. Inspected guide wheels and pulley, all in good condition. Replaced belt new. Tested unit operations all tested good."
Luis M.
REFRIGERATOR GE PYE22KSKFSS "Arrived on site to install parts previously diagnosed. Removed damaged cover and failed fan motor,installed a new cover and fan motor,tested fan,fan is operating as designed."
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Tested and inspected unit and found failed gasket, rails and latch. Ordering needed parts and will return Tuesday 3/3/20 instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 2 WP3385089 (track)s and 2 WP8565925 (stop)s and 2 WPW10082861 (stop)s and 2 WPW10306228 (spacer)s and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10544004 (door latch strike)"
Al R.
WASHER MAYTAG MVWB835DW5 Arrived to inspect slow filling washer.Confirmed the complaint through diagnostics test mode.Removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.
Jacob S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Wesley P.
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite and found no error codes except and f0e5 called techline spoke to Sr#7727238223 Austin, he advised that unit is not warranting any more part replacement at this time and to give thorough customer instruct on loading and soap usage. Customer will apply advice and call back upon further issues."
Robert J.
DRYER WHIRLPOOL MEDB835DW4 Arrived on job for complaints of not drying. Found the thermistor out of range. Customer prefers morning appointment. ; ordrng 1 WP8577274 (thermistor)
Brandon C.
RANGE WHIRLPOOL WGE555S0BS00 "Arrived on site for customer complaint of right rear burner not heating, found faulty element. I replaced element, unit tested good
Robert J.
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of not spinning except in rinse and spin. Ran diagnostics and found code F3E2 water temperature issue that will affect spin in normal cycle. Replaced housing. No leaks detected at time of service.
David Z.
WASHER MAYTAG MVWC565FW2 "Arrived on site to diagnose a washer that customer said was banging and making excessive noise. Performed diagnostic. Found no error codes present. Ran diagnostic cycle and found no errors or excessive vibration. Calibrated unit and ran in drain and spin. Found no noise walking or vibration present. Asked customer about the load and size they were washing and it did have sheets and pants in it. Advised them to make sure the load is balanced, or will cause the load to go off balance. Unit is fairly light as well, and does make more noise then an older unit. All is working as designed at this time, instruct only. Call complete."
David Z.
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose dryer taking several cycles to dry clothes. Performed diagnostic and found timer was coming on but at times stop sending voltage to heating element. Replaced timer. Element now stays on when cycle is running. All is working as designed. Call complete.
Noah D.
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site to diagnose microwave for no power, upon inspection found the fuse was not broken, all components didn’t power on, ordering control board. Office to reschedule ; ordrng 1 W11221415 (CONTROL )"
Robert J.
DISHWASHER WHIRLPOOL WDT790SAYM2 Arrived on job for burning smell in dishwasher. Found wheel from lower rack fell off and melted to heater. Clean heater and test. No leaks detected at time of service.
Scott M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice . No frost ,temps were normal . Ran diagnostics IM was making loud groaning noises while trying to get into home position. Replaced ice maker . Powered unit down to clear home error code . All IM tests passed diagnostics . No water leaks detected at time of service . Job complete ."
James C.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found drain pump running when plugged in. Unit has no faults and control still sending voltage to pump. Installed new control and ran calibration and auto diagnostics. Found no faults after repair and unit is running properly. Job complete
Richard P.
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the freezer Evaporator fan is causing the noise issue.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for damaged door. Found damaged left side door. Removed damaged door installed a new left side door,checked door seal good,customer unhappy doors are not flushed,remolded door seal,called tech support per tech support door and seal need Time to settle. After remolding gaskets doors flushed but will still need time to settle and align. SR7727229895"
Richard P.
WASHER WHIRLPOOL CET9100GQ0 Arrived onsite for the washer/dryer with error code F74. Upon inspection found that error code f74 was present which is communication error between UI and control. According to tech sheet it stated to unplug washer for 2mins to clear error code and if error code did not go away after plugging back to replace the UI. During testing found that the plug outlet has an open ground which could also cause the error code as well per tech sheet. Customer stated that they will fix outlet and if error code goes away they notify us. But if not the UI will need to be replaced. Could not call tech because there is no cell phone service this area. Ordering parts office to reschedule.; ordrng 1 W10899602 (lock) and 1 W11040838 (cntrl-elec)
Lou S.
RANGE IKEA IEL730CS0 "arrived on site to inspect range temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. As the unit began to heat, the display was showing a much higher temp than what my multimeter was registering. I stopped testing and removed the bottom panel and found the Bake element burnt and shorted. I removed and replaced the element and retested and the unit is operating as designed. Job completed."
Richard P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived onsite for the refrigerator water filter stuck. Upon inspection found that the water filter was slightly stuck. Removed filter and installed new water filter provided by the customer. Water tested good. Complete
Andy B.
RANGE WHIRLPOOL WFG525S0HV1 Arrived on site for range oven popping noise when in use. Tested and inspected unit and found oven makes loud popping noise from what seems to be the metal expanding. Called tech line and spoke with David (SR#7727233309) Made aware of issue. Was instructed to make sure panels in are placed properly and are tighten and that may help some. But was instructed that popping noise is normal and unit is operating as designed. Did as instructed and instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Scott M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for water leak in fridge . Found unit wasn’t leaking but condensation was building up on top of liner on left side . Found door gasket wasn’t sitting flush . Used hair dryer to remold gasket ( no tears ) to flatten out gasket . No water leaks detected at time of service . Job complete .
Luis M.
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for water leaking customer defrosted unit per description diagnosed clogged drain Removed duct bill found obstruction in drain installed updated drain tube kit.
Al R.
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Arrived to inspect defective filter housing.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Paul R.
OVEN WHIRLPOOL WOS51EC0AS00 Arrived onsite for an oven not heating after a clean cycle. I explained to the customer that the thermal fuse was blown and possibly the TOD.. I replaced the thermal fuse and the oven came on but no heat. I found the TOD open and replaced it. I tested the unit and it was working as designed. I showed mr a cut out in the bottom of the cabinet and explained it needed to be closed up per factory installation instructions. I also showed the customer how to reshape the door gasket Call complete.
Kevin B.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site and inspected washer and found rotor and slider on gear case are scraping together, replaced rotor stater and gear case to correct issue. Ran test 52 and 51 after replacement and washer is operating normally. Job complete"
Jacob S.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit not powering on. Tested unit. Went ahead and replaced UI control board. Still was not powering. Upon further inspection. Found that wall plug was not giving power to the unit. Spoke with customer about the problem. No issues at this time. Job complete
David Z.
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to diagnose issue with mullion not operating properly. Examined door and found the mullion was sitting a bit low allowing the door to close without the mullion catching the channel for it. Replaced mullion and adjusted level of unit. Was able to increase the contact area of the mullion enough to allow it to operate as designed. All is now working as designed. Call complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced heater and harness and tested unit. Found all is functioning properly at this time. Unit was not installed at time of service.
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to inspect refrigerator ice maker not working. Checked temps and were within range (FC=9/RC=37). Using my jumper wire, I jumped the ice maker from points T to H and it failed. Found unit not dispensing water and checked filter. Found filter not inserted all the way. Reinstalled and tested water and it dispensed. Removed and replaced the ice maker and tested. Unit is operating as designed. Found ice container broken. Ordering ice container D2C per MS. No water leaks observed during service, job completed.; ordrng 1 W11185686D2C (ICE CONTAINER)"
David Z.
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Arrived on site to install new door gasket and caps to resolve water coming out the front of the unit. Replaced gasket and caps. Also raised the front of the unit a small amount to assist in keeping water pooling slightly more towards the rear. Retested and all is working as designed with no leaks present. Call complete.
Al R.
RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect unit still not heating.Confirmed the complaint and removed the terminal block cover and harness was still damaged causing the unit not to heat.Removed and replaced the wire harness.Reassembled and unit began heating as designed.Customer satisfied.Job complete
Lou S.
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=1 degrees and RC=31 degrees (setting of 33). I found condensation/moisture on the ice maker housing/fascia and ice bin. Found the ice bin gasket badly crimped allowing warmer airflow into the ice maker/bin. Also found that the FC light isn’t working. Tested the light and it is good. Removed the ice maker housing and found ice built up at the back of the housing and on top. Removed the FC Evap cover and found a small block of ice on the left side of the evaporator. I advised the customer of my findings. I’m ordering the fascia, ice bin door, LED Control, and module ad will return with the ice box adaptor, UI, and Evap motor/harness. Office to get authorization and schedule return service. No water leaks observed during service. Unit cooling at the end of service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10682576 (heater) and 1 W10804160 (cntrl-elec) and 1
Clif L.
MICROWAVE GE PEB7226SF1SS "Arrived on site to diagnose a microwave that is not operating. Found wiring to door switches burnt, causing incomplete connection. Repaired wiring and tested unit. Found all is functioning properly at this time
Jonathan S.
DRYER WHIRLPOOL WED9200SQ0 (DM) arrived on site for dryer not drying. Inspected unit and work area. Performed diagnostics mode and found fault code F01. Gained access to the control board and inspected the control. Found control board has a failed relay. Will have to replace the control board to complete the repair.Removed failed control board and replaced new. Performed diagnostics mode and tested unit operation. No fault codes and unit operations all tested good.
Andy B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found FC slides not working properly letting outside air in and creating frost, freezing up ice maker. Ordering needed parts no water leaks present at time of service.; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)"
Jacob S.
WASHER WHIRLPOOL WFW9151YW00 Arrived onsite for unit making loud noise during spin and drain process. Tested unit. Found no issues with unit. Unit working as designed. No leaks at this time. Job complete
James C.
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site and found unit off and defrosted. Customer stated that the vents on evaporator cover had frost coming out of them. Accessed evaporator and found defrost thermistor hanging down to bottom of evaporator. Tested thermistor and found to be out of range. Installed new thermistor and tested unit for cooling. Unit tests good. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL KDTM404ESS arrived on site to test unit for rust on front panel. Called techline and per techline replaced front panel job complete. Sr#7727231935
Andy B.
WASHER MAYTAG MVWB765FW0 Arrived on site to install previously diagnosed bezel. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kevin B.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site and replaced thermistor, fan scroll in fresh food section and control board on rear of refrigerator. Requested that customer monitor it for correct operation. If issue returns user interface may be needed. No water leaks from connections at time of service"
Jonathan S.
DRYER WHIRLPOOL WED7500GW0 "(DM) Arrived on site for smoke smelly on clothes in dryer. Inspected unit and work area. Tested dryer operation found unit heating and cycling. Performed temperature test with vent on, and found improper air flow. Removed vent and tested again, unit heated properly. Found blockage in the vent leading outside. Spoke with customer about having the vent cleaned once a year per user care guide. Called safety line spoke to Amanda(sr# 7727187175)."
Clif L.
OVEN KITCHENAID KOCE500ESS05 Arrived on site to replace previously ordered parts. Replaced microwave temperature sensor and tested unit. Found all is functioning properly at this time.
Luis M.
REFRIGERATOR GE GTE21GSHDSS "Arrived on site for door issues. Found freezer door rubbing on door hinge,removed door,installed a washer and grease reinstalled door checked door operation good door sealing and closing as designed."
Brandon C.
MICROWAVE WHIRLPOOL WOC75EC7HS01 "Arrived on site for customer complaint of console going blank and resetting during use. Found unit was hooked up to wifi, and according to customer it always has been. Ordering console. ; ordrng 1 W11428866 (CONSOLE)"
Scott M.
WASHER LG WM3470HVA "Arrived on site for unit not spinning out properly . Found water level switch failed . Replaced switch . Ran diagnostics all checked normal . no water leaks detected at time of service . Job complete ."
Jacob S.
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for unit giving F6E1 error code. Called Techline. Techline suggestion is to change main control board. Got SR#7727238984. Replaced main control. Tested unit. Unit test good. No issues at this time. Job complete
Kevin B.
WASHER MAYTAG MHW5630HW0 Arrived on site and inspected washer and found saved error code F0e5, customer is experiencing washer only finishing quick wash cycle. washer is also lifted 1 ft off the ground on a cabinet pedestal. Took 1 picture. Spoke with techline and they didn’t have any recommendation due to lack of error codes
Paul R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator with the water not dispensing again. I found the unit making ice. I found no water coming out of the dispenser. I removed the water line from the valve and water ran out of the dispenser so the line in the door is not frozen. I found voltage to the dual valve in the unit but the valve was not passing water. I replaced the dual valve again and tested the unit. The unit is working as designed. The customer has the correct water pressure. Call complete.
Paul R.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher not cleaning properly. I found the pump motor trying to run but not pumping water. The pump and motor need to be replaced.
Scott M.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for filter not coming out of housing . Found the release arm had gotten out of place , pulled filter out .repositioned release arm and replaced filter . No water leaks detected at time of service . Job complete ."
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher door friction pads. Upon further inspection, the customer showed me a friction pad that had torn and fallen off the hinge. I installed new friction pads and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Robert J.
WASHER WHIRLPOOL MHW8200FW0 Arrived on job to replace drain pump. After replacement test operation. No leaks detected at time of service
Noah D.
MICROWAVE WHIRLPOOL WOC75EC0HV01 "Arrived on site to install console for bad display and grates for film on stainless, replaced console and tested all functions to include WiFi, all functions returned. Grates installed. No problems found. Job complete"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for refrigerator that had frost build up at the fresh food section. Inspected unit and work area. Found water at bottom of FF section and evaporator completely frosted over. Tested the evaporator fan and damper door in test 3 and the damper door would not close. I checked resistance for the rc thermistor and found it at 4100 ohms. I did notice the drain pan bowed due to ice damage and the liner underneath had bubbled underneath it. I called Techline and spoke to Austin SR # 7727231058. He advised to replace the evaporator cover, the damper door, drain pan, and move the defrost thermistor over to the aluminum evaporator. He advised to try and replace the drain pan first in case the bubble in the liner won’t let it fit properly. Ordering parts and will return . ; ordrng 1 W10836964 (pan-drip)"
Al R.
REFRIGERATOR BOSCH B20CS30SNS/02 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced the ice maker.Tested unit and unit tested as designed.All water lines were dry at the time of service.Job complete
Tyler B.
COOKTOP JENN-AIR JGD8130ADS "Arrived to inspect unit not igniting, found no spark, removed and replaced terminal and igniters and tested good"
Robert J.
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of off balance. Ran diagnostics and found code for off balance. Replaced suspension because of movement. After replacement calibration test ran . No leaks detected at time of service
Brandon C.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to replace control panel, after replacing, unit tested good."
Robert J.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on job for complaints of timer not working. Found buttons not always working properly. Replaced panel control.
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator food freezing in RC. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
REFRIGERATOR KITCHENAID KBFS20EVMS13 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was not working. Replaced ice maker. Tested unit. Unit test good. Job complete
Kevin B.
DRYER WHIRLPOOL WED9600TW0 "Arrived on site and inspected dryer and found element has failed, after replacing element dryer is now heating again. removed all lint from interior, job complete"
Clif L.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite to diagnose a microwave that is not heating. Found high-voltage system shorted out. Replaced magnetron, capacitor, and diode. Tested unit and found all is functioning properly at this time."
Wesley P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for complaint of not filling and found unit operating as designed with house pressure issues. Advised customer on having house pressure checked. Unit is now operating as designed after reset. All checks good.
Richard P.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite for the oven panel damaged. Upon inspection found that the panel was dented. Replaced panel with new and it looks good. Could not test oven do to the fact that there is no power hooked up to the oven. Complete
Luis M.
ICE MACHINE KITCHENAID KUIS18NNTB0 "Arrived on site for no ice. Removed cover found broken wires on grid cutter,ran diagnostics,unit passed all test good frost formation on evaporator plate. Replaced grid cutter assembly
Jacob S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for door having damage to unit. Looked at unit. Found the door was damaged at the bottom. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for faulty fan motor per tech support replaced fan motor assembly. Ran diagnostics fan working correctly.
Tyler B.
DRYER MAYTAG MED6630HC0 "Arrived to inspect unit with vibration issues. Found unit to be rumbling , found noise coming from blower housing. Upon removing *panels, found screws on bottom panel missing. Found mounting tab for blower housing in in correct area causing to push on blower housing, was able to correct and installed missing screws and tested good"
Noah D.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Arrived on site to diagnose fridge, upon inspection found the compressor sitting on a floating system. Tightened down bolts and put down sound pads. Sounds of compressor still present but softer. Complete"
Richard P.
REFRIGERATOR FRIGIDAIRE FFTR1821QW5A Arrived onsite for the refrigerator freezer door gasket coming off. Upon inspection found that the freezer gasket was coming off. Replaced door gasket with new and added adhesive and gasket is secured and sealing properly. Complete
Jonathan S.
WASHER KENMORE 796.4154821 "(DM) Arrived on site for washer leaking from the front left bottom. Inspected unit and work area. Found small hole in door bellow. Performed diagnostics mode and tested unit operation. Found water leaking from the bellow, No water leaks detected anywhere else. Will have to replace part to repair. Gained access to the bellow and replaced new. Tested unit operation and monitored for water leaks. All operations tested good, and no water leaks detected. Spoke with customer about unit operation according to user care guide.
Brandon C.
MICROWAVE FRIGIDAIRE FGMO205KFCY "Arrived on site for customer complaint of unit not heating, found multiple issues, found filter board was bad, found voltage to fan motor, motor was bad, found diode was bad. I replaced capacitor kit with diode, motor, and filter board. Unit tested good."
Noah D.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for diagnostics of oven, upon inspection found the console not responding correctly, replaced console and retested, console functions returned. Job complete"
Leonardo C.
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site to test unit for leaking. Test unit and found damaged tub gasket. Replaced the gasket and tested for leaks. No leaks present at this time. Job complete.
Noah D.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to diagnose ice machine, upon inspection found valve, recirculating pump and both drains working during diagnostics, but during normal cycle the fill valve was not getting switched on, changed out board and put back together, machine called for ice immediately. Instructed customer to give it 24 hours to start producing ice, complete"
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the customer had unplugged the unit when it had stopped cooling. Due to this, I was unable to record any temp readings. I plugged the unit back in and removed the Evap cover and found that the unit is not producing a frost pattern. I checked amp draw to the compressor and got .56amps. Compressor was cold and both lines coming out were cold. I advised the customer of my findings. I am ordering the sealed system components; compressor, evaporator, access valve, drier, 2 hour job. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
James C.
REFRIGERATOR WHIRLPOOL GAFZ21XXMK00 Arrived on site and found fresh food section at 15 degrees. Inspected for air leaks and found that the left side of the evaporator cover was not screwed in properly causing an air leak. Disassembled and found drain pan frozen under evaporator. Cleared ice from drain and drain pan to ensure good draining during defrost. Reassembled and tested operation. Found no air leaks after repair. Instructed customer to watch unit for 24 hours to test thermostat as well. Unit tests good. Job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door because of a busted water line in the door. I tested the unit and all functions of the door are working as designed. Call complete.
Tyler B.
FREEZER WHIRLPOOL WRS315SDHZ02 "Arrived to install previously ordered door, replaced door and tested good, no leaks on site"
Al R.
REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived to inspect ice maker not working.Checked ice bin and bin was full of ice from ice maker.Confirmed there was also ice in the tray harvesting.Job complete
Jacob S.
WASHER WHIRLPOOL CAE2765FQ0 Arrived onsite to replace gear case to unit. Unit was in use. Spoke with tenant. Tenant says all machines were working properly. Tested unit. No error codes. Tenant says issues to report at this time
Al R.
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived to heater not working.Confirmed the complaint through diagnostics test mode.Removed and replaced the heater and unit tested as designed.All water lines were dry at the time of service Job complete Customer satisfied
Jonathan M.
DRYER WHIRLPOOL WED4815EW0 Arrived on site clothes dryer that is kicking off in the middle of a cycle. Inspected unit and work area. Spoke to TJ SR #7727229806. He advised that he believes this issue was either a timer issue or a voltage problem. He asked me to replace the timer and swap the L1 and L2 connectors at the terminal block. Replaced timer and switched L1 and L2 connectors. Tested unit and unit began to work as designed. Call complete.
James C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found timer motor not running. Verified voltage to motor and found to be good. Installed new timer and found timer now running but unit not heating. Tested fuses and heater and found to be good. Tested voltage to unit and found L1 and L2 get 125 to neutral but no voltage when testing across each other. L1 to L2 should have 240v for unit to operate. Recommended customer have licensed electrician repair circuit to dryer outlet. Job complete
James C.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and found evaporator completely frozen. Unit will need to be thawed completely to access evaporator thermistor and components to determine cause of no defrost condition. ; ordrng 1 WPW10383615 (thermistor)
Tyler B.
RANGE KITCHENAID KSEG950ESS0 "Arrived to inspect unit not baking or heating, arrived and unit display was dead. Removed console and removed power to display, and connected was not able to turn on, rest Braker and came on, was able to get in to diagnostics and found many communication errors and fan errors, was able to clear and test but was was still getting a fan error when attempting any type of heating, but would go through diagnostics and would say no faults found. Unit will need control and console and fan to repair, and 1 W10915815 (panl-cntrl)"
Paul R.
WASHER WHIRLPOOL WFW96HEAW0 "Arrived onsite for a washer that is not filling with water, the lock takes forever to unlock, and there is an F6E1 error displayed. I found F6E1 & F1E1 stored codes. I found the MCU burned up. The MCU needs to be replaced. Ms stated the dispenser leaks detergent into the washer and it runs down the face when the door is opened. The dispenser also needs to be replaced. The customer doesn’t want to replace the dispenser and will add detergent manually instead of using the auto function. I replaced the MCU and ran the auto diagnostics test. The unit completed the cycle and worked as designed. Call complete."
Wesley P.
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite and cosmetically repaired unit by replacing panel. All checks good.
Scott M.
RANGE FRIGIDAIRE FPGC3677RSB Arrived on site for left front burner not shutting off . Found valve is broken .oredering left front valve . Gas leak detected at burner . Gas is shut off . ; ordrng 1 5304505690 (VALVE LEFT FRONT GREEN STEM)
Andy B.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer not coming on and Intermittently. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jonathan S.
WASHER WHIRLPOOL WTW8500DC0 "(DM) Arrived on site for washer with a LF code and making noise when spinning. Inspected unit and work area. Performed diagnostics mode and tested unit operation. Heard gear case making a grinding noise when agitating. On valve test seemed to have low pressure from valve. Found drain line to far down the drain. Corrected drain line. Found hot water line leaking from the wall, shut line off and tightened the line down. Opened the line and no leaks detected shut line off again. Removed the wash plate bolt and found the wash plate seized on, could not pull off. Used wd40 to loosen the wash plate, but would still not come off. To continue repair we will have to break the wash plate to remove it and return with a new wash plate. Advised customer to not use the unit, and that we left the unit unplugged and the water lines shut off. ; ordrng 1 W10752283 (washplate) and 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect unit not dispensing ice, found no ice, and also found chops in bucket frozen over, found gasket not sealing was able to correct, replaced ice maker expand bucket and tested good"