We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Hutto, TX 78634
Wesley
Job Details: 04/06/2022
Arrived onsite for upper bake not working. Found upper bake ignitor failed. Completed repair and charged in full. All checks good. The unit is now operating as designed.
We serviced a
GE DISHWASHER
Model GSD2100V50BB
Near Killeen, TX 76543
Tyler
Job Details: 04/06/2022
Arrived on site for dishwasher not turning on. Upon arrival confirm complaint and after further inspection found a stable 120 V connection going to timer I did however find that card of the issue was one of the door switches and the door had failed my long door to register it was shut. After replacing door switch I reassembled a tested unit and found dishwasher functioning as it designed. I also had to add a new claim to the drain line because the previous installers that out of the zip tied to the drain line not allow proper securing of the drain hose. Also found that the garbage disposal itself is not leaking but there is a leak coming from the PVC piping underneath where the drain line is connected to from the dishwasher and AHS will need to send a plumber out in order to make the repairs to the PVC to prevent further issues and leaking. Call complete
We serviced a
GE DISHWASHER
Model GSD2100V50BB
Near Killeen, TX 76543
Tyler
Job Details: 04/06/2022
Arrived on site for dishwasher not turning on. Upon arrival confirm complaint and after further inspection found a stable 120 V connection going to timer I did however find that card of the issue was one of the door switches and the door had failed my long door to register it was shut. After replacing door switch I reassembled a tested unit and found dishwasher functioning as it designed. I also had to add a new claim to the drain line because the previous installers that out of the zip tied to the drain line not allow proper securing of the drain hose. Also found that the garbage disposal itself is not leaking but there is a leak coming from the PVC piping underneath where the drain line is connected to from the dishwasher and AHS will need to send a plumber out in order to make the repairs to the PVC to prevent further issues and leaking. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I found a small amount of water leaking from the vent area. Tested the vent and found it bad.. I removed and replaced the vent and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I found a small amount of water leaking from the vent area. Tested the vent and found it bad.. I removed and replaced the vent and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to inspect double wall oven not heating properly. Upon further inspection, the customer advised that neither oven is reaching preheat temp and they received an error code. I placed the unit in diagnostics and checked error codes and found F6E1 and F9E0. Cleared the codes and tested the upper oven on bake at 350 degrees. Before starting, I found splash protectors in the bottoms of both ovens. I explained to the customer that these mats are not good for the unit unless theyre cut back to allow air flow inside the unit. Once removed, I continued with testing the upper oven. Also found the top oven door gasket badly smashed at the bottom and will need to be replaced. Once the unit reached preheat, I found my temps were at 266 degrees. I turned the unit off and pulled the unit out onto my oven dolly and tested the elements and sensors. I found both sensors within range and all four elements were good.
We serviced a
KITCHENAID OVEN
Model KODE300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to inspect double wall oven not heating properly. Upon further inspection, the customer advised that neither oven is reaching preheat temp and they received an error code. I placed the unit in diagnostics and checked error codes and found F6E1 and F9E0. Cleared the codes and tested the upper oven on bake at 350 degrees. Before starting, I found splash protectors in the bottoms of both ovens. I explained to the customer that these mats are not good for the unit unless theyre cut back to allow air flow inside the unit. Once removed, I continued with testing the upper oven. Also found the top oven door gasket badly smashed at the bottom and will need to be replaced. Once the unit reached preheat, I found my temps were at 266 degrees. I turned the unit off and pulled the unit out onto my oven dolly and tested the elements and sensors. I found both sensors within range and all four elements were good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76543
Tyler
Job Details: 04/06/2022
Arrived on site for washer shaking violently and not going past the rinse cycle. Upon arrival confirmed issue but found no errors and diagnostics after further testing found that all force a smetch and rod failed causing unit to hang lower than it should and stay off balance. Replaced all four suspension rods then reassembled and tested washer and found it fully functioning as designed with no leaks during repairs of testing. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76543
Tyler
Job Details: 04/06/2022
Arrived on site for washer shaking violently and not going past the rinse cycle. Upon arrival confirmed issue but found no errors and diagnostics after further testing found that all force a smetch and rod failed causing unit to hang lower than it should and stay off balance. Replaced all four suspension rods then reassembled and tested washer and found it fully functioning as designed with no leaks during repairs of testing. Call complete
We serviced a
GE OVEN
Model JT3500SF3SS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/06/2022
"Arrived on site for wall oven needing previously diagnosed latches, control and upper oven sensor. Upon arrival installed required parts. Reassembled and tested unit. Found full functionality restored to wall oven. Call complete"
We serviced a
GE OVEN
Model JT3500SF3SS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/06/2022
"Arrived on site for wall oven needing previously diagnosed latches, control and upper oven sensor. Upon arrival installed required parts. Reassembled and tested unit. Found full functionality restored to wall oven. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2557HEW
Near Harker Heights, TX 76548
Tyler
Job Details: 04/06/2022
Arrived on site for refrigerator making loud screeching noise. Upon arrival confirmed issue and after further testing I found a loud grinding noise/failure in the dampener motor. Also found unit had no waterline attached but icemaker had been running none stop to the point that it burnt ice maker motor up and could have possible caused a failure in the inlet valve. Was able to reschedule customer for 4/11/22 (Monday) to install new dampener motor asm. ; ordrng 1 WP67003903 (Dampener)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2557HEW
Near Harker Heights, TX 76548
Tyler
Job Details: 04/06/2022
Arrived on site for refrigerator making loud screeching noise. Upon arrival confirmed issue and after further testing I found a loud grinding noise/failure in the dampener motor. Also found unit had no waterline attached but icemaker had been running none stop to the point that it burnt ice maker motor up and could have possible caused a failure in the inlet valve. Was able to reschedule customer for 4/11/22 (Monday) to install new dampener motor asm. ; ordrng 1 WP67003903 (Dampener)
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS03
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the upper oven door latch assembly and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS03
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the upper oven door latch assembly and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Round Rock, TX 78681
David S
Job Details: 04/06/2022
Arrived on site for unknown issue. I inspected the unit and work area. I found no fault codes in diagnostics. I inspected The gear case and all components underneath the unit. I found everything intact. I ran a diagnostics cycle and found the unit working as designed. I found the customer using deep water and using to much soap. I explained to the customer how much soap to use and what settings to use for the unit. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Round Rock, TX 78681
David S
Job Details: 04/06/2022
Arrived on site for unknown issue. I inspected the unit and work area. I found no fault codes in diagnostics. I inspected The gear case and all components underneath the unit. I found everything intact. I ran a diagnostics cycle and found the unit working as designed. I found the customer using deep water and using to much soap. I explained to the customer how much soap to use and what settings to use for the unit. Job complete.
We serviced a
KENMORE DRYER
Model 110.6120201
Near Round Rock, TX 78665
Wesley
Job Details: 04/06/2022
Arrived onsite for dryer not working and found fuse and cutoffs blown. Replaced fuse and cutoffs. Now unit is operating and heating. Element is not shorted. Found duct clogged and not flowing. Advised owner of condition and need for duct cleaning.
We serviced a
KENMORE DRYER
Model 110.6120201
Near Round Rock, TX 78665
Wesley
Job Details: 04/06/2022
Arrived onsite for dryer not working and found fuse and cutoffs blown. Replaced fuse and cutoffs. Now unit is operating and heating. Element is not shorted. Found duct clogged and not flowing. Advised owner of condition and need for duct cleaning.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78759
Gerry C
Job Details: 04/06/2022
Arrived to inspect unit for Technical Service Pointer #: W11540964. Office to order heater element. No leaks observed during service. ; ordrng 1 W11537778 (Heater)
We serviced a
GE REFRIGERATOR
Model GFE26GSHCSS
Near Belton, TX 76513
Tyler
Job Details: 04/06/2022
Arrived on site for refrigerator needing previously diagnosed rc fan motor. Upon arrival installed required part. Reassembled and tested unit and found motor functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Leander, TX 78641
David S
Job Details: 04/06/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found water being sprayed past the gasket. I found the spray arms clear. I am ordering the gasket to complete the repair. Reschedule for Monday 4/11/22; ordrng 1 W11498831 (Gasket)
We serviced a
GE REFRIGERATOR
Model GFE26GSHCSS
Near Belton, TX 76513
Tyler
Job Details: 04/06/2022
Arrived on site for refrigerator needing previously diagnosed rc fan motor. Upon arrival installed required part. Reassembled and tested unit and found motor functioning as designed.
We serviced a
GE MICROWAVE
Model PEB2060SM2SS
Near Bastrop, TX 78602
Tyler L
Job Details: 04/06/2022
"Arrived on site for complaints of unit turning on and off on its own. Found unit will turn on when door is open, then click off at times when door is closed and running. Found buttons on display not responding. Will need door switches, holder, control, and control panel. Found the control panel has been discontinued.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Austin, TX 78759
Gerry C
Job Details: 04/06/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failed original RH door gasket and re-formed the replacement via heat gun. I installed the new gasket along with the included screws and tested. Operational test good, no leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED8200FC1
Near New Braunfels, TX 78132
Andrey
Job Details: 04/06/2022
"Arrived on site to test unit for squeaking noise when turning, tested unit found bad idler pulley, worn out belt and a bad bearing support ; ordrng 2 WPW10314173 (Roller)s and 1 WPW10112954 (Belt) and 1 W10837240 (Idler pulley)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Austin, TX 78759
Gerry C
Job Details: 04/06/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failed original RH door gasket and re-formed the replacement via heat gun. I installed the new gasket along with the included screws and tested. Operational test good, no leaks observed during service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/06/2022
Arrived on site to install previously diagnosed dispenser related parts. Upon arrival installed all required parts in reassembled and tested unit and found unit could switch between crust and cubed as designed in on command with no failures in the dispensing function. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78750
Gerry C
Job Details: 04/06/2022
Arrived to inspect noise. The CX presented a recording of the noise while agitation and the unit made a very loud popping sound. I removed the rotor for inspection and found the gear case had a failed lower seal and was leaking oil. I removed and replaced the gear case and re-calibrated. I tested the unit within service test mode and it passed all functions as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Cedar Creek, TX 78612
Tyler L
Job Details: 04/06/2022
Arrived on site for complaints of missing shutoff arm. Found icemaker was installed without the shutoff arm. Installed part. No other issues at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78750
Gerry C
Job Details: 04/06/2022
Arrived to inspect noise. The CX presented a recording of the noise while agitation and the unit made a very loud popping sound. I removed the rotor for inspection and found the gear case had a failed lower seal and was leaking oil. I removed and replaced the gear case and re-calibrated. I tested the unit within service test mode and it passed all functions as designed. No leaks observed during service.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78754
Matthew
Job Details: 04/06/2022
Arrived onsite to replace previously diagnosed parts l replaced left rack adjuster. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Kingsland, TX 78639
Cliff
Job Details: 04/06/2022
Arrived on site to replace previously ordered parts for washer. Replaced pump and control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Bastrop, TX 78602
Tyler L
Job Details: 04/06/2022
"Arrived on site for complaints of too much ice. Found that icemaker will constantly be making ice. Installed new icemaker. Advised customer to allow 12-24 hours for good ice production. Collected payment, job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Kingsland, TX 78639
Cliff
Job Details: 04/06/2022
Arrived on site to replace previously ordered parts for washer. Replaced pump and control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Austin, TX 78753
Matthew
Job Details: 04/06/2022
Arrived onsite to replace previously diagnosed parts. Replaced actuator screws (2). Tested unit and unit is functioning properly properly. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WP01
Near Austin, TX 78732
Gerry C
Job Details: 04/06/2022
"Arrived to inspect element hanging down. The unit will require W10909479 and the part was broken within its packaging. Office to reorder part. Tech to inspect prior to scheduling return service. ; ordrng 1 W10909479 (Support) and 1 Techtoinspect (Returning tech to inspect W10909479)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNZS0
Near Leander, TX 78641
Kimo
Job Details: 04/06/2022
Arrived onsite for ice machine not draining. Upon inspection I found that the external drain pump and power supply failed. installed new pump and tested unit and found unit operating as designed no leaks.job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WP01
Near Austin, TX 78732
Gerry C
Job Details: 04/06/2022
"Arrived to inspect element hanging down. The unit will require W10909479 and the part was broken within its packaging. Office to reorder part. Tech to inspect prior to scheduling return service. ; ordrng 1 W10909479 (Support) and 1 Techtoinspect (Returning tech to inspect W10909479)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Hutto, TX 78665
Vincent
Job Details: 04/05/2022
"Arrived on site to inspect refrigerator not cooling enough, tested temperatures in both chambers found FC 6? RF 48?, entered into diagnostics and tested all components and everything tested good, removed kick plate and condenser was clogged with pet hair, clean coils and pulled unit to clean back and found the drain tube clogged as well, clean it out and reinstalled. Assembled unit and explained to CX if unit continues to not cool will need a UI as its loosing digits and could not be functioning properly.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78729
Scott
Job Details: 04/05/2022
Arrived on site for unit flashing drain error code . Found grey elbow on drain tube bent in half . Straightened out elbow and rerouted drain hose . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Round Rock, TX 78681
Vincent
Job Details: 04/05/2022
"Arrived on site to inspect burnt vent on dryer, tested units temperatures on low setting its cycling 90?-120? set to medium 100?-169? set to high 108?-179? sanitize 111?-183? I took several temperature readings and they where all the same on each temperature setting. Called safety techline and spoke with Jessica and informed her of my findings, SR# 7733315485. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC0LS
Near Leander, TX 78641
Kimo
Job Details: 04/05/2022
Arrived onsite for vent hood making noise. Upon inspection I found that there was a piece of metal stuck in the fan blades. I removed Metal and tested unit and found unit operating as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26KF5DS4
Near Temple, TX 76502
Jonathan M
Job Details: 04/05/2022
Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. Found the unit running and checked the evaporator. Found no frost pattern on the evaporator whatsoever. Took pressures and found the unit sitting at 120 psi on the high side and -23 psi on the low side but was fluctuating in readings. Checked for a dye marks on all sealed system components and could not find any dye anywhere. Went to remove my gauges and found evidence of a burn out on the high side line as the refrigerant was black. Removed refrigerant and attempted to remove all burnout oil from the sealed system. Could not remove all the dye. Due to burn out of original compressor there is burned oil in the sealed system that has clogged the capillary tube which is not allowing refrigerant to flow through system. Also found Yoder loop and condenser is rusting contributing towards this issue. No reliable repair can be made to unit. The office will need to contact American home shield to explain findings. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/05/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/05/2022
Arrived on site to replace previously ordered parts for washer. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Belton, TX 76513
David Z
Job Details: 04/05/2022
Arrived on site to replace inlet valve to resolve noisy icemaker fill. Replaced inlet valve per tech Line and tested. Found normal fill sounds and nothing abnormal. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Florence, TX 76527
Cliff
Job Details: 04/05/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found coupling frozen on motor shaft preventing it from locking in to ice bucket. Freed coupling and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Round Rock, TX 78681
Wesley
Job Details: 04/05/2022
Arrived onsite and found unit operating with unusual motor vibration and leak from diverter. Completed replacement of sump and motor assembly and tested for leaks. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW2
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2022
Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken I quoted the customer for the heating element.. I installed a new heating element. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Austin, TX 78726
Kimo
Job Details: 04/05/2022
"Arrived onsite for MW vent fan not working in speed 2. Upon inspection I found that speed2 was not working I am returning with MW hood vent motor, damper and ordering control just in case. Office to reschedule.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Killeen, TX 76549
David Z
Job Details: 04/05/2022
Arrived on sits to diagnose refrigerator that was leaking water after filter change. Examined unit and filter wasn't seated fully and had dropped. Reinstalled filter and tested dispenser and icemaker fill. Found no leaks or drips present. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Jacob
Job Details: 04/05/2022
Arrived onsite for unit not draining. Looked at the unit and saw water in the tub. Checked the hole on the garbage disposal and saw it was not punched out. Punched out the hole. Unit drained with no issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS4
Near Kyle, TX 78640
Leonardo
Job Details: 04/05/2022
Arrived on site to test unit for light not working installed new light and not working. Checked relay on board and found bad control board. Ordering new board office to reschedule ; ordrng 1 W10893404 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Leander, TX 78641
David S
Job Details: 04/05/2022
Arrived on site for broil not getting to temperature. I inspected the unit and work area. I tested the bake and broil elements and found them coming on. I set broil to 500 and preformed a temperature test. I found the oven temp sensor reading 530 when the oven is at 367. I replaced the oven temp sensor. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
David S
Job Details: 04/05/2022
Arrived on site for fridge gasket being damaged. I inspected the unit and work area. I found the corners of the right side door gasket separating along the seam. I replaced the gasket and molded it to the fridge. The gasket is sealing properly job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HB00
Near Leander, TX 78641
David S
Job Details: 04/05/2022
"Arrived on site for cooktop knob being melted and grate missing feet. I inspected the unit and work area. I found the pads sent with me will not work. I found the grate when the rubber foot is missing, is cracked. I am ordering a new grate kit. The office will reschedule when we have eta on the part.; ordrng 1 W11214957 (Grate kit)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near San Marcos, TX 78666
Andrey
Job Details: 04/05/2022
"Arrived on site to replace previously diagnosed control,
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY0
Near Kyle, TX 78640
Leonardo
Job Details: 04/05/2022
Arrived on site to test unit for unit not working. Test unit and found unit working at this time. Cleaned chopper blade test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Cliff
Job Details: 04/05/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling and secured defective part for returns. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Del Valle, TX 78617
Jacob
Job Details: 04/05/2022
"Arrived onsite for unit getting F9E1 error code once again. Called tech line, said that the pump may be the issue and to replace it or the wire harness will need to be replaced. got sr#7733355787. Replaced latch and pump. After replacement of the pump the started to work but it did not make through diagnostics at all and the pump would not turn on. Re ordered pump and need to come back with both controls. Office to reschedule ; ordrng 1 W11399437 (Pump) and 1 Request (2hr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Austin, TX 78702
Jacob
Job Details: 04/05/2022
Arrived onsite for the center support in the crisper drawer being broken. Customer showed that center support was broken. Replaced center rail. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Vincent
Job Details: 04/05/2022
"Arrived on site to install previously diagnosed parts, replaced socket and control, CX already had a new light bulb. Tested unit and is now operating as designed. Job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/05/2022
"Arrived on site for washer leaking water at inlet valve. Inspected unit and work area. Found inlet valve broken. Removed broken valve and installed new. Assembled unit and performed diagnostics mode. Ran automatic test mode and monitored operation. Unit working as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Killeen, TX 76542
David Z
Job Details: 04/05/2022
"Arrived on site to follow up on washer that is making noise when agitating. Ran unit on agitate for several minutes and heard unit start squeaking when it's changing direction, sounds like loud slipping rubber. Ordering motor due to noise sounding identical to slipping rubber on motor pulley. Office to schedule when parts arrive. ; ordrng 1 W11497303 (Motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM01
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/05/2022
"Arrived on site for refrigerator stopped producing ice. Inspected unit and work area. Measured temperature in RC at 39?. Found ice fan not running in normal run mode. Performed diagnostics mode and tested ice fan and found work . Found failed thermistor on ice maker. Removed failed ice maker and installed new. Powered unit on and found ice fan now running. Performed diagnostics mode and tested IM cycles. All tested good, no water leaks detected during service
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Pflugerville, TX 78660
Vincent
Job Details: 04/05/2022
"Arrived on site for refrigerator ice getting stuck on chute. Replaced chute but will need a ice bucket replacement, while dispensing ice its dispensing cubes and crush at the same time. Icemaker is making ice cubes just fine and water is not leaking at the water dispenser, its crushed ice that is stuck on the chute and ends up melting. Office to order parts and reschedule. No water leaks detected during service. ; ordrng 1 W11244434 (Ice bucket)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH6150XHQ1
Near Killeen, TX 76549
David Z
Job Details: 04/05/2022
"Arrived on site to diagnose microwave that customer said popped and left a very strong smoke smell in the house. Inspected microwave. Checked HV system, fuse, wiring, bulbs, control boards. I could not verify any damage to the microwave components,a lso could not see any scorch marks or smoke. No unusual odors present. No repair to make. Tested unit ans verified its heating with no unusual behaviors. Customer says unit popped and they do not feel safe using it. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Round Rock, TX 78665
Vincent
Job Details: 04/05/2022
"Arrived on site for dryer not drying properly. Inspected unit and tested with my vent tester kit and it showed that unit has poor air flow, also as I was moving unit around to access back of unit to check connections saw that the wall connector was lose not making a good contact to make 240V for element to work properly Tested unit temperatures and unit was short cycling because of poor air flow, advised CX to clean vents and also have an electrician to check wall connector. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Killeen, TX 76549
David Z
Job Details: 04/05/2022
"Arrived on site to diagnose refrigerator not providing any cooling when plugged in. Tested unit and found it powers on and compressor kicks on, but blows no cold air. Unit needs a sealed system repair to resolve no cool. Informed by claims Unit repair not covered by AHS due to being outside on an open patio. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Jarrell, TX 76537
Gerry C
Job Details: 04/05/2022
"Arrived to test oven temp. With a K-type thermocouple, placed centered within the oven chamber, I started the unit with a temperature of 78 degrees and after 8 minutes the unit claimed 350 preheat with an internal temperature of 386 (expected for exposed element chassis.) The cycling temperatures were 312, 370, 321, 372, 323, 378, 325, 373. The cycling temperatures averaged at 347 degrees for an set temperature of 350 and no changes are required. Operational test good."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Jarrell, TX 76537
Gerry C
Job Details: 04/05/2022
"Arrived to test oven temp. With a K-type thermocouple, placed centered within the oven chamber, I started the unit with a temperature of 72 degrees and after 11 minutes the unit claimed 350 preheat with an internal temperature of 398 (expected for exposed element chassis.) The cycling temperatures were 315, 378, 320, 380, 321, 384. The cycling temperatures averaged at 349 degrees for an set temperature of 350 and no changes are required. Operational test good."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
Gerry C
Job Details: 04/05/2022
"Arrived to inspect constant hot surface indicator. Upon my arrival, the issue had apparently corrected. I tested and found the front right burner would illuminate the light almost immediately. I removed and replaced the burner and the indicator then lit as expected, within a few seconds of heating. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Jarrell, TX 76537
Gerry C
Job Details: 04/05/2022
"Arrived to inspect oil leaking. I found an affected area, 8 inches right of center and just below the FC and RC divider, starting at 1 inch into the cabinet, had melted and was oily. The shelves had oil pooling and the lower floor part of the liner and door were damaged from the oil. R# 7733350142 No water connections to unit."
We serviced a
GE OVEN
Model JTP13GV2BB
Near Austin, TX 78759
Joe Z
Job Details: 04/05/2022
Arrived onsite for OVEN WILL NOT GO OVER 100 DEGRESS broil does work.Upon arrival test unit and control not responding to bake. Test element and element is good with 24 ohms. Need to replace control. Part is no longer available for this unit. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Joe Z
Job Details: 04/05/2022
"Arrived onsite for SAFETY Control panel comes on by itself. Upon arrival test unit and found F2-E1 stuck key. Need to replace console. Called Whirlpool SAFTEY team and let them know my findings. Broiler selection would be made by itself but not turn on,just beep looking for someone to select start. Tech gave ref # 7733320179. Replaced console and test unit. Unit operates as designed.job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 04/05/2022
"Arrived on site for a wash machine that made a sound during the wash cycle. Inspected unit and work area. The customer attempted to show me a video of the sound that it made during the cycle. Unfortunately, there was no audio to the video. The customer then advised me that the next load did not do the same thing. I ran the unit through diagnostics and found no stored error messages. Ran through all kinds of diagnostic testing and could not get the unit to fault. I had the customer bring out one of the loads that she typically washes and found that the customer does mix loads. Whenever user guide and the unit is working as designed. Call Complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Woodway, TX 76712
Jonathan M
Job Details: 04/05/2022
"Arrived on site for an oven that has a broken outer door glass. Inspected unit and work area. Confirmed the customers complaint and went to replace the oven door. Found the door sent with me is a black door, not stainless. Ordering correct outer door glass and will return on 4/13.; ordrng 1 W11354870 (Stainless outer door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Cliff
Job Details: 04/05/2022
Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjusters broken and replaced them with updated kit. Also friction pads broken and replaced. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL01
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/05/2022
Arrived on site to diagnose an oven that was giving error codes. Customer reset oven and hasn't had any other issues. Inspected unit and all is fully functional and no further repairs needed.
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW01
Near Austin, TX 78702
Jacob
Job Details: 04/05/2022
"Arrived onsite for unit getting LF error code. Customer said they would have to unplug the unit and wait for it to reset and then they would be able to use it. On bigger loads they get the error. Unit was wrongly diagnosed from the first visit. Also unit needs to be pulled out by 2 techs to diagnose properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78728
Wesley
Job Details: 04/05/2022
Arrived on site for off balance complaints. Tested unit and found unit operating perfectly when empty. Advised customer On findings and on best use and care principles. Customer uses lightly and does very small loads. Advised on how small loads can cause off balance symptom because there is not enough laundry to balance. All else checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Wesley
Job Details: 04/05/2022
Arrived onsite for handle falling off. Found unit mount nut set at the wrong angle corrected the nuts and re mounted handle. Unit is now strong and tight.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Wesley
Job Details: 04/05/2022
Arrived onsite and replaced cutoffs and fuse per prior diagnostics. Advised maintenance on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Waco, TX 76712
Jonathan M
Job Details: 04/05/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both hinges and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Austin, TX 78737
Brandon
Job Details: 04/05/2022
"Arrived on site to replace control, but I found failed motor. Ordering motor. Motor is covered under warranty ; ordrng 1 W11364931 (Motor) and 1 W10693363 (Fuse)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ3
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2022
"Arrived on site for customer complaint of buttons not responding, unit shutting down, screen going blank, found error ode F6E0, found some of the buttons not responding, ordering control, door, and interlocks. Same SR#7732181674; ordrng 1 W11186019 (Door) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2022
"Arrived on site for customer complaint of loud noise during spin, I found failed Gearcase, I replaced gearcase, unit tested good.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Briarcliff, TX 78669
Brandon
Job Details: 04/05/2022
"Arrived on site to replace harness and control, after replacing parts, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that they found approximately 1 gallon of water on the floor at the front right corner. I removed the deli drawers and found water in the bottom of the RC section. I disassembled the RC section and removed the RC evap cover and found ice in the drip pan and the drip pan badly warped. I cleared the ice and pulled the unit and and removed the drain hose and cleared it out with hot water. Also found the damper was badly rusted and the RC thermistor blackened and out of range. I advised the customer of my findings and am ordering the damper, RC evap motor harness and RC drip pan kit per service pointer #W11092686, along with CNOTE-LSO PER CUSTOMER REQUEST. I advised my customer that I would have a quote for them upon return service due to prior repairs not correcting the issue. Customer was okay with this. ; ordrng 1 W11457241 (Drip pan kit) and 1 WPW10248595 (Damper) and 1 W11087438 (RC evap motor harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE MICROWAVE
Model JVM1871SK03
Near Austin, TX 78730
Scott
Job Details: 04/05/2022
"Arrived on site , replaced transformer .
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Andice, TX 78628
Lou
Job Details: 04/05/2022
"Arrived on site to inspect dryer not working. Upon further inspection, the customer advised that before they went out of town, the unit was working fine and when they returned, it didnt work. Customer advised that there was a bad storm while she was gone. I tested voltage at the wall and got 0V. Checked the breaker and found it to be a GFCI breaker and it was tripped. I reset the breaker and tested the unit and it is getting voltage and operating as designed. I inspected the components at the back of the unit...fuse, cutoffs, thermostats, element and all are good. I recommended that if the unit trips the breaker, the customer should have an electrician inspect the breaker and the wiring at the outlet. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Lou
Job Details: 04/05/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and the unit door having rust, I removed and replaced the outer door panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Temple, TX 76502
Jonathan M
Job Details: 04/05/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. I confirmed the customers complaint and disassembled the unit. Tested all heating components and found the element open. Went to replace the element and found the element sent with me was broken inside the box. Re-ordering the element and will return on 4/8.; ordrng 1 Wp3387747 (Element)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVD2
Near Killeen, TX 76549
David Z
Job Details: 04/05/2022
"Arrived on site to diagnose microwave that is no longer heating. Inspected unit and examined high voltage system. Found unit does have a large amount of grease in it, and the plastic components are breaking and chipping apart. Control panel tabs broke off. No good repair can be performed due to unit degrading due to age and replacement parts needed are discontinued. With the buildup in the unit electronics will continue to fail. No repair performed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Temple, TX 76502
Jonathan M
Job Details: 04/05/2022
Arrived outside for a dryer that wont tumble. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the belt broken. Replace the belt and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Temple, TX 76502
Jonathan M
Job Details: 04/05/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found the unit running but the compressor not running. Remove the back cover and found the compressor not running at all. Felt the compressor and the compressor was cold. Replaced the starting device and tested the unit. The unit began to run and operate as designed. I did inform the customer to get the unit 24 to 48 hours to call and call back if other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Lou
Job Details: 04/05/2022
"Arrived on site to inspect dishwasher rattling noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the inlet valve opened, I could hear a thumping noise. I found the inlet valve under the sink, was not fully opened causing the valve to hammer due to the water pressure. I opened the valve all the way and retested the unit and it is operating as designed with no further abnormal noises. Recommended that the customer contact a plumber if the noise continues. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jarrell, TX 76537
Gerry C
Job Details: 04/05/2022
"Arrived to inspect water level and wash issues. I found the unit was filling as designed and there were no error codes stored. During inspection, I found the spin basket tub ring was incorrectly mounted and causing excessive shaking of the basket assembly, due to the wobble. Office to order spin basket and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11284522 (Spin Basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=38 degrees & RC=39 degrees. I placed my gauges on the unit and tested the sealed system pressures and tested in test 4 of diagnostics. In each step, all pressures were good. I inspected the FC evaporator and found a large ball of ice in the upper right corner on the cap tube. I inspected the unit for any leaks and found no signs of leaks. I removed the ball of ice and found no signs of leaks, but it appears the evaporator has a restriction at the cap tube. I am ordering the compressor, FC evaporator, UV dye drier and access valve, along with CNOTE-3 HOUR JOB. I advised the customer of my findings and parts ordering. No water leaks observed during service.; ordrng 1 WPW10608485 (Evaporator) and 1 W10276644 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3HR JOB)"