Great, friendly service!
Roger - Cedar Park, TX
On time and fixed the problem. Paul answered all my questions and concerns.
Karen - Austin, TX
Knowledgeable and professional technician
Laura - Lakeway, TX
Clif was the technician assigned to check our dishwasher. He not only fixed it quickly but walked me through a bunch of features of the unit and how best to maintain it. Highly recommend!
Prompt, knowledgable, learned something new about product
JEFF - Georgetown, TX
Excellent service and a very polite young man
Betty - San Marcos, TX
The Mansions - Austin, TX
Excellent customer service
Mr Gregg Stegall - Austin, TX
Great Service, very knowledgable and courteous, I would recommend to anyone.
Great service!! Explained every detail about what he was doing.
Brenda - Schertz, TX
He did a great job of explaining what was wrong.
Ligon - Temple, TX
Mike was very courteous & knowledgeable. However, this is the 6th time someone has been out to work on this same referigerator. Mike & someone representing Whirlpool have installed a "kit" of some sort in the top which is designed to help pull away the air from the bottom freezer & help seal it from outside air leaking in, Which has been the the primary problem.
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
Great service, prompt, fast repair.
Michael - Dripping Springs, TX
Winters - New Braunfels, TX
Ms Teresa - Cedar Creek, TX
Great customer service
Toph - Austin, TX
they were very good to work with and had very good communication.
Antonio - Schertz, TX
Great service, on time and fixed!
Catherine - Austin, TX
Stearns - Canyon Lake, TX
Super job. Very professional, clean cut and courteous!!!
AJ - Georgetown, TX
He really knows what he is doing!!!!!
Victor Edwards - Bastrop, TX
Fast and courteous service
David S Kulikowski
David S Kulikowski - Elgin, TX
Fast and friendly
Carter - Austin, TX
Derek arrived first thing and didn't make me wait around all day. He was friendly and worked quickly. Highly recommended.
Nancy - Austin, TX
Very happy with wonderful customer service!
Snodene - Leander, TX
Great service. Greg did a great job
Diane - Austin, TX
Turner - Austin, TX
Derek was professional
Jessica - Dripping Springs, TX
Caroline - Austin, TX
Cliff was great! He explained the problem and gave tips on keeping my dryer running smooth.
"Old School" Solid Professional
Scott - Cedar Park, TX
I have had quite a few "professionals" over the years come to install, repair, replace, etc. I was actually pleasantly surprised when Paul - a professionally uniformed, well groomed, articulate professional, put booties over his shoes before walking in to fix my dishwasher. With "Yoda-like" knowledge that comes from experience, looked at it, tapped a few buttons, and knew the problem. Offered some advice on best settings, some direct contact info should it happen again, and was out in less than 20 minutes. I can't imagine that even if it was something I did that caused the problem, he would have said anything negative. Excellent all around!
Great service experience!
Michael - Bastrop, TX
Satterfield - Austin, TX
Great service. Derek was very helpful.
Explained everything and was very polite
Barbara - Austin, TX
Martinez - Austin, TX
Derek did a great job.
very helpful and friendly service!
Cones - Austin, TX
Steve arrived on time and was very efficient and completed our repairs. Very knowledgeable and excessed the problem quickly. Great job!
Lynn - Cedar Park, TX
Very pleased with the service I received. Technician was very knowledgeable about my frig's problem. Took care of that an adjusted a few other things
Great and Informative Service Call
Rusty - Leander, TX
Gerry was very helpful in getting our vent hood fixed. He also provided good tips on my other Whirlpool appliances
Ronda - Copperas Cove, TX
He was very pleasent and timely mannor. I really like him
Amanda Hayes - Lacy Lakeview, TX
Mike G has come out to the house a few times now and has been great everytime! Knows exactly what was wrong and was able to resolve the issue.
Linda - Austin, TX
The repair person came as scheduled, was polite and efficient. The repair was made quickly.
Service call review
John - Cedar Park, TX
Kevin Conrad - Austin, TX
Luis did a great job. Everything is good!
Great service overall
Ann - Georgetown, TX
Mr Terry - Kyle, TX
Eldon - Briarcliff, TX
Jimmy - Kyle, TX
Technician very courteous and knowledgeable and had our washer fixed quickly
Hall - Canyon Lake, TX
Daniel has been to our home to fix 2 different appliances. He's very competent and I would definitely request him again the next time we have an issue.
Mike was very prompt, friendly, and knowledgeable. He was able to repair everything that was wrong with the dishwasher, and gave us some great tips!
Ellis - Georgetown, TX
Jamshid - Austin, TX
Cliff was very professional and courteous and did the repair in a timely manner.
Awesome Customer Service
Charlotte - Temple, TX
Wonderful fast service! Would definitely recommend Mike.
Armstrong - San Antonio, TX
Great service, Polite, Caring
Great customer service
Debra - Spicewood, TX
Clif was courteous and professional. I appreciated the text reminding me of the appointment and Clif's call letting me know when he would arrive.
Professional and Great Service
Catherine - Cedar Park, TX
Paul was our service tech. He was courteous, professional, and very knowledgeable. The service was excellent. On time for the appointment. Called and advised me when they were on their way.The entire experience was exceptional. The price was very reasonable. I would recommend them and also call Appliance Express again.
Mr Dean - Austin, TX
Christina - Little River-Academy, TX
Art - Lakeway, TX
Service was prompt. Problem was identified and fixed with part that serviceman thought it might be. Courteous and professional.
Gary - Liberty Hill, TX
Armando - Cibolo, TX
Jennifer - Harker Heights, TX
Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.
Sharon - Paige, TX
timely, polite, informative.
Katie - Austin, TX
Very knowledgeable and helpful.
Robert - Cedar Park, TX
Just received new washer and dryer from Maytag and whirlpool refrigerator that needed maintenance. Dryer was squeaking fixed and explain what he did. Made sense in the problem was solved. Refrigerator from whirlpool needed adjustments to the Molen and the seals due to condensation.. Issue resolved. Thanks
Mike was very informative & explained in detail how the new washing machine worked. I was grateful for all his help & he was very nice & courteous. I
Brenda - Temple, TX
Appliance Express is prompt, courteous, & I enjoyed doing business with them. They are to be commended for all their help & hard work. Nowadays, that isn't always the case, but they went above & beyond.
Joe - Canyon Lake, TX
Excellent and fastest care ever received
Mr laxmi - Austin, TX
I am really happy with the service received. Very professional technician, he was expert on what he was doing , he explained everything I asked him about the care of the appliance. Thank you for the satisfactory customer service.
Gary - Cedar Park, TX
Jerry is easily the most impressive technician I've ever seen in action. I didn't rate cost because it was a warranty call.
Jason - San Antonio, TX
Great service, very knowledgeable person
Diana - Leander, TX
Very good experience
fast friendly service
Burner - Austin, TX
receptionist listened to problem and made arrangements to have part I thought would be needed on the truck; Derek was on time and friendly; fixed the machine quickly; I would highly recommend your company!
Cowden - San Antonio, TX
Showed up on time and serviceman was knowledgeable and very helpful. I'll call them again.
Martin - San Antonio, TX
Daniel did a very thorough job explaining what was wrong with the refrigerator and how he would repair it. We emptied the freezer compartment, got rid of the ice buildup, and repaired the door gasket. He left his card and advised us to call if any more issues with the refrigerator. Daniel was exceptional!
Daniel - New Braunfels, TX
Connor visited us today the 7th of June 2017, and is certainly a professional, and outstanding representative of your company. He has ordered a needed part for our dish washer, and will return to install when the part arrives. We're totally satisfied with the service we are receiving. Thank you.
Lewright - Austin, TX
Thanks for getting my washing machine back in action!!
Patricia - Canyon Lake, TX
Outstanding and professional.
Lisa - Cedar Park, TX
Jerry did an exceptional job of investigating the problems, explaining them, and ultimately fixing them. He is very pleasant and thorough. I wish everyone in the service industry was like him!
Eve - Marble Falls, TX
Jerry was so kind and thoughtful. He went beyond the call of duty for services given.
Quick, accurate, and most importantly FRIENDLY!
Litchfield - Austin, TX
Y'all did a wonderful job for me! Thank you for making this process so painless!
Great Service, Awesome Price!
Daryl - Georgetown, TX
Technician was prompt, fixed the problem quickly. It was a painless service call.
Carl Garcia 1814 Beechnut Cove Cedar Park TX
Carl - Cedar Park, TX
Y'all were amazing! Jerry was incredible as well we're the ladies on the phone. Thank you guys so much!
Leeman - San Antonio, TX
Kurt - Austin, TX
He was completely thourogh in explaining the problem.
John - Copperas Cove, TX
I have hopes that he will follow through on completion on this service accurately, and on time.
Elizabeth - Austin, TX
Jerry did an amazing job! Went above and beyond what our service call required and is so personable! We will definitely be using Appliance Express because of him!
Cory - Austin, TX
After two other techs 'diagnosing' the root cause, Jerry found the real problem and fixed what we thought was unworkable. Great experience!
Great Service / friendly tech
Roberto - Canyon Lake, TX
Honest, Knowledgeable Service
Debi - Austin, TX
They provided very specific information over the phone about what to expect. The service tech was friendly, knowledgeable, respectful and thorough. The price was exactly as it had been explained to me, and both my oven and cooktop are functioning properly. I highly recommend this company! I wish they service Viking so that they could fix my refrigerator too!
Finn Cunninghm - Elgin, TX
Carlos did an efficient and excellent jon
Loretta - Manor, TX
Technician was able to diagnose the problem with my dishwasher and ordered parts. Can't wait til my dishwasher is fully functional.
Matthew - Dripping Springs, TX
Patrick - Austin, TX
Carlos did a great job. Nullified the problem. He also provided great advice on the rest of the whirpool appliances
Polite and professional service tech
Bruce - Georgetown, TX
Unsatisfactory cheap fix for my brand new Kitchen Aid fridge
Diana - Austin, TX
The technician applied an epoxy/caulk on my freezer instead of replacing the defective seal gasket WITHOUT asking us first if this was acceptable. Now the freezer drawer sticks and there is still some condensation. He also said not to store pizza in the pizza box compartment although it had nothing to do with how the freezer drawer shut. I called and complained to the manufacturer as this is a brand new fridge under warranty. They agreed this was not acceptable and are sending a different approved appliance repair. I have already heard from them and they are ordering a new seal gasket to replace the defective one. I should note that we didn't have to pay because this is u dear warrNty, however, I am sure that the manufacturer Whirlpool had to pay.
Buit-in refrigerator repair
Ted - Austin, TX
We've waited for about 6 weeks now to get our built-in KitchenAid refrigerator repaired. Thank goodness the sealed system was still under warranty.
Tom - Austin, TX
Service tech was on time, very professional and fast. Left no mess. Highly recommended.
Maria - Round Rock, TX
Steve did a great job fixing my dishwasher. He was quick, courteous and offered a great advice on our appliance maintenance!
Paul - Georgetown, TX
Great service, will use again.
Michael - Austin, TX
The repair technician was nice and quickly got to work on fixing our Kitchenaid range. I especially appreciate that they can call thirty minutes before they arrive, instead of me sitting around the house all day for a 4+ hour window. This was the second time we've used Appliance Express and we'll continue to call them when our appliances act up. Thanks!
Thorough, Friendly, Professional
Ben - New Braunfels, TX
The technician made sure we felt comfortable with our appliances and how to use them. He was very professional and gave great customer service. This was warranty work, so it didn't cost us anything. I would recommend and use again. Thanks.
Denise - Austin, TX
Very awesome and fast reliable service!
Cindy - Garfield, TX
Courteous and knowledgable technician. Carlos was awesome! Will use company again!
Paul - Austin, TX
Prompt, courteous, neat and informative. Can't ask for better.
Excellent service! Reliable, responsive, knowledgeable
Household Bokros - Georgetown, TX
Great and knowledgeable service. Thank you.
Dee - Austin, TX
Quick, Easy repair
George - Lakeway, TX
Cliff did a great job diagnosing and fixing a condensation issue. It was fixed in less than 10 minutes. He was professional and resourceful.
Samantha - Austin, TX
Great, fast, friendly service!! He even used shoe covers upon entering my carpeted place. In and out in less than 30 minutes
Cynthia - Austin, TX
Scott McKenzie is SO very professional, I would recommend him to anyone! He is fast, courteous, knowledgeable and friendly. I couldn't have asked for more. Appliance Express is lucky to have him!!
Jeremy - Cedar Park, TX
Great customer service
Emily - Georgetown, TX
Great customer service, very personable
John - Austin, TX
Jefferey - Driftwood, TX
Connor was extremely knowledgeable and did excellent work
Nichol - Austin, TX
Gerry was very quick and efficient. Also gave some great tips on how to not run into the same problem. Highly recommend this company.
Quick and speedy repair
Mrs - Austin, TX
Our problem is fixed fairly quickly. Thanks!
Elizabeth - Spicewood, TX
Mr - Austin, TX
Nancy - Georgetown, TX
I have had service with this company several times. Each visit they are friendly, professional and explain their actions well.
Best service ever!!
Deborah - Georgetown, TX
Andrews - Austin, TX
appreciate the notifications and timeliness of the repair.
Mike - Lakeway, TX
Told office person I was having same issue the last time they came out. Said she would make sure they would bring same parts,that didn't happen and now they must order part and make another appointment. This could have been avoided. Now have to take time off from work to be there
Great service and advice
Phillip - Georgetown, TX
Mike did a great job diagnosing the issue and giving us helpful hints on both our oven and dishwasher.
Good service, very friendly and patient
Jennifer - Austin, TX
Great service, very knowledgeable.
Clyde - Taylor, TX
Ewart - Austin, TX
Lu - Austin, TX
top notch service
Tony - Austin, TX
Joe was awesome!
Steve - Austin, TX
Bets repair ever
Tony - Georgetown, TX
MICROWAVE WHIRLPOOL WMH31017FB "Arrived onsite for unit sparking while in use. Tested unit. Unit sparked. Shut unit off. Unplugged unit. Looked at unit. Found that diode, capacitor and filter board were all not working. Let customer know of findings.
REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven been off 20 degrees. Found oven had been calibrated already. Replaced sensor test unit and unit test good job complete.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for dented panel, upon inspection found top of oven dented. Replaced panel and found no issues. Complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not dispensing in water after certain amount of time, added regulator per CS, installed all tubing and filter door, no leaks or issues found. Complete"
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect vent hood for not starting, upon inspection found the electrical tie ins disconnected, reconnected tie ins and lights turned on and fan worked. Complete"
WASHER WHIRLPOOL MHW3505FW1 Arrived on job for complaints of leaks from rear hose. Filled and drain 3 times no leak. Found the bellow torn. Replaced bellow. No leaks detected.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the console UI. Unit is working as designed at this time. Job complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new compressor kit and 3 way valve. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.65oz 134a. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle on freezer door. ; ordrng 1 W11450223 (HANDLE )
DRYER WHIRLPOOL WGD4985EW0 Arrived onsite to replace parts ordered. Replaced burner assembly and igniter. Tested unit. Unit test good. No leaks at this time. Job complete
RANGE KITCHENAID KSGG700ESS0 Arrived onsite for range display not functioning. Fond short between control and display panel. Replaced parts tested unit and unit functioning properly. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived onsite for the refrigerator freezing food. During testing found that the damper control is working properly. Found that the issue is intermittent. Replaced UI, control board. Refrigerator tested good. Complete"
DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesnt work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for unit still leaking. Found lower spray has a crack making water come out of 5he side making unit leak from liner. Also found liner bend not sealing correctly. Will order new liner and new gasket and new bottom spray arm office to reschedule will need autho ; ordrng 1 5304500204 (GASKET) and 1 5304502917 (LINER) and 1 5304517203 (BOTTOM SPRAY ARM ) and 1 WILLNEEDAUTHO (WILL NEED AUTHO )
WASHER WHIRLPOOL WTW8500DW "Arrived on site for washer not filling with water. I inspected the unit and work area. I put the unit into diagnostics and found fault codes, F3E2 water temperature inlet fault, F8e1 long fill. I gained access to the inlet valve and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. The customer complained about a smell from the washer. The only thing I smelled was stagnant water. I fill the tube and drained it several times to remove the stagnant water. I advise that when the unit is not in use to leave the lid open to allow air flow so the sprayer doesnt stagnate. Job complete, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator no cool in RC. Upon inspection and speaking with customer I found that the unit has begun cooling as designed since they called. I found some frost build up on the evaporator cover so I attempted to put the unit into forced defrost through the troubleshooting guide. I could not hear the heater turn on to defrost. I also found the control UI was not responding to temperature up and down increments. I accessed and replaced the UI control. The buttons are now working as designed but when I attempted to put the unit into defrost I still could not hear the heater turn on and start melting ice. I am ordering Heater (WP12729123) harness (W11131391) and returning with thermistors. ; ordrng 1 WP12729123 (heater)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not find home position in diagnostic mode, I replaced ice maker, still did not find home position, found both switches to be good, found no power getting to ice maker, found broken wire in door. Ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11202405 (DOOR)"
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived for on site for cooktop for gas leak. Found that the leak was occurring at the wall valve. Cooktop and all burners have no leaks. Advised customer to contact a plumber. Job complete.
RANGE JENN-AIR JGRP436HL00 Arrived on site to test unit for all 3 racks falling back when opened. Test unit and found unit is leveled correctly found service pointer ordering 3 racks office to reschedule. ; ordrng 3 W11111356 (RACKS)s
DRYER AMANA NGD4655EW2 "Arrived onsite for gas dryer not heating. Tested fuse and cut off, passed. Tested igniter and was negative for continuity. Replaced igniter, tested unit and unit is functioning properly. Job complete."
DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed
OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"
DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker is leaking water. Replaced ice maker and new tested good. Complete
MICROWAVE GE PVM9215SK2SS Arrived on site and replaced control board and steam sensor recommended on previous visit. After replacement heated a cup of water on tea setting and it still gives a service needed error code.
DRYER ELECTROLUX EWMED65HTS0 "Arrived on site to test unit for error code e64(heating element failure). Found bad element. Replaced element. Tested unit, unit works good. Cutoff and thermal fuse tested good. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site it to inspect microwave light burning out and unit not heating. Upon further inspection, customer advised that they had been replacing the venthood light several times and it continues to burn out. I found that the light bulb was the incorrect bulb. Customer ordered the correct bulb online. Also, they advised that the unit heats intermittently. I removed the unit from the wall and found that the damper was restricted by the vent sealing tape and the switches were bad. I removed and replaced both interlocks and when re-installing the vent cover, I made sure the damper was able to open and close. Once I had the unit back in its place, I retested the unit and it operated as designed. Job completed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling in fridge section, upon inspection found the defrost error in fridge evap, the fan and thermistor are new, replaced UI panel and forced defrost through diagnostic.
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site and inspected range touchscreen issues.Customer advised the unit will respond some days and wont on other days.I accessed diagnostics and found F6E0 User Interface errors approximately 8 times.Ordering UI console and main control (psp).Office to reschedule the customer ; ordrng 1 W10854344 (CONSOLE STAINLESS) and 1 W10868153 (CONTROL ELECTRIC POWERMAX )
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found ice maker leaking from ice mold.Installed new ice maker and tested operation. Ice maker no longer leaking.
OVEN WHIRLPOOL WFG320M0BS2 "Arrived on site for oven not heating . Igniter is getting correct voltage and proper amps . Gas valve has failed . , ordering igniter just Incase . No gas leaks detected . Please call to set return ; ordrng 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for water dripping in the fridge. I inspected the unit and work area. I gained access to the evaporator and found the drain tube clogged. I put the unit into diagnostics and tested the heater, the heater came on. I replaced the heat probe, and steamed out the drain tube. I poured water down the drain tube to ensure proper water flow. Job complete no water leaks detected."
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is constantly dripping water into tub. Found water valve seeping. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer leaking oil. I inspected the unit and work area. I found the gear case leaking oil. I gained access to the gear case and replaced new. I ran the unit through a calibration cycle, and a diagnostics cycle. Unit operated as designed. No water leaks detected"
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for cooktop that would not spark two different burners. Upon further inspection I found that the cooktop had a short in the back right burner sparker and it was causing a misfire on both the front and back sparklers on the right side. I made the necessary repairs and retest the unit all the burners are not lighting as designed unit is working wonderfully call complete.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not working. I inspected the unit and work area. They had moved the range into a vacant apartment. I tested the units operation and found everything working as designed. I gained access to the junction and control to ensure all connections area seated properly. I found L2 at the junction lose and not seated properly. I seared the connection properly. Unit is operating as designed. Job complete.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water during operation. During testing found that the washer starts to leak during the rinse and spin cycle. Found the leak coming from the upper part of the tub. Will need to replace tub and basket assembly. Ordering parts and office to schedule. Will need 2hrs 2man for repair. ; ordrng 1 W10371566 (tub) and 1 W11035747 (gearcase) and 1 W11043544 (ring-tub) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for light inside not turning off. Tested unit. Found that door switches are bad.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked on the left. I inspected the unit and work area. I found both the left and right side lid cracked. I called techline and spoke to Adrian. I advised Adrian of the situation, I got sr#7728774724, he advised replacing the door lid and speaking to the customer about not letting the lid slam back on its own power as that will cause the lid to crack. I replaced the lid, and tested the units operation. All tested good. No water leaks detected."
DISHWASHER KITCHENAID KUDS30FXSS1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Took one picture of control board.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found right front burner has very large flame. Inspected orifices and found outer orifice is a 105 and should be an 80. Also found center power burner had 97 and is supposed to have 105. Installed correct orifices into correct locations and tested operation. Unit tests good. Job complete
DRYER KENMORE 110.686227
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for damaged control panel. Upon arrival got keys at office. Removed unit from wall unplugged. Replaced control panel. Tested unit tested good. Returned keys to office. Job Completed
OVEN JENN-AIR JJW2830DP01 Arrived on site and tested operation. Found power button on ui not responding. Ran diagnostics and found f2e1 error and unit will not allow cycle selection due to power failure. Parts covered by manufacturer.
DISHWASHER WHIRLPOOL KUDS30FXSS5 "Arrived on site for dishwasher sparking. When I arrived the customer had already purchased a new unit. The only unit was in the back yard. I found the control, wiring harness, outer door panel and insulation all burnt. It looks like the pilot relay shorted out and tried to ground it self to the out panel.
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for dishwasher pausing half way through cycle. Upon arrival I found that during diagnostics there were no error codes or indicators of hardware or software failures. After checking the door latch I found it was latching fine but that the door its self was warped and bent
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise. Replaced feet to unit. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KUIX505ESS1 "Arrived on site for ice issue. Ran diagnostics sensor in pump not sending power to valve,ran normal cycle,no water flow with filter installed,removed filter slow water flow. Diagnosed unit will need pump,water valve,filter and cleaner. Replaced pump,valve and filter,cleaned ice bin,ran diagnostics all test passed,added cleaner ran unit through a clean cycle.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed parts. Due to the control/console failures and per techline recommendations, I removed and replaced he main ACU and the console and tested. Unit is operating as designed. I provided the customer with SAID# to be able to connect to WiFi. Job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrive on site for ice maker not making ice. I inspected the unit and work area. I found the freezer temp at 0 degrees. I checked the ice level sensor and it passed. I checked the thermistor sensor and it passed. The unit harvested dropped ice, and filled with water, when I ran those cycles. I found the unit on an extension cord shared with a cold water dispenser. I inspected the coils and found them clear. I replaced the ice maker. I spoke to the customer about plugging the water dispenser into its own outlet. I removed the water dispenser and extension cord, and plugged the fridge directly into the outlet. Unit is operating as designed. No water leaks detected."
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onsite for dishwasher making clicking or grinding noise and not washing. Upon inspection I found a stored error code of F6E4 indicating a failed motor or sump. I let the diagnostics test advance to the wash cycle and I could hear the sump humming but not pushing water. The unit will need a new sump and motor assembly for repair. I quoted the customer 500.97+ tax for svc fee parts and labor. Ordering sump and motor assembly (W10805015). ; ordrng 1 W10805015 (pump&motor)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install new thermistor and Ui to resolve RC temp issues. Installed new parts and left temps at default. Unit kicked on and is cooling as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator door gasket issues. Tested and inspected unit and found failed door and gasket. Will need to replace RC door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10912374 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site To diagnose a dishwasher with a door falling down. On arrival customer informed me the door had lost some tension and sometimes dropped down. I found the friction pad on the ride side had broken off and there was no pad. Replaced right side friction pad. Customer retested and door is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF760SADB0 Arrived on site and inspected dishwasher not draining.Disassembled and found the hose to the drain pump was defective.Removed and replaced it.All water lines were dry at the time of service.Job complete
DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of door falling down, found rope link broken, replaced link, unit tested good"
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the to repair build in microwave. Found that I am missing one of switches to complete the repair. I have the package but its empty no switch inside. Reordered switch and office to schedule ; ordrng 1 W10278024 (switch)
DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.
RANGE WHIRLPOOL SF315PEPB2 Arrived on site to diagnose a range that is reducing gas odor and has a burner that is not igniting. Found pans blocking gas flow through oven burner and igniter mounting collar missing. Made new collar for igniter and advised homeowner on findings in broiler drawer compartment. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service.
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose washer that wont let you change any settings after lightning strike. Unit powers on, but we cant get any further. Was able to get into diag mode after a power cycle and found F2E1 error for stuck key. Unit needs a new console to start, and possibly control.Ordered console and set return visit
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer lid locked. Upon inspection found clothing caught in lid lock and jammed. Manually disengaged lid lock pulled out clothing and freed lock. Instructed customer to make sure clothing is not obstructing lid or lock prior or closing lid. Tested lid lock again, locked and unlocked as designed. Job complete."
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is good and that the fill tube is frozen solid not allowing water to enter the ice maker. Had to climb on top of refrigerator and hop to the back because there was no room to pull refrigerator out. Took ice maker water line out and de thawed fill tube and reinstalled fill tube and ice maker tested good and filled with water. C
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and inspected wall oven not able to select feature F1E0 error code.Found the customers in the residence were renters and contacted the landlord/ owner who lives in California.Unit error is determined to be a control function error which will require the main control to be replaced.Part was ordered and is still on the way.Needs more workWill require W10741603 to complete the repair ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived onsite for freezer frosting over. Freezer door was left open due to obstruction. Ice and frost has been removed from liner and rails.job complete.
RANGE JENN-AIR JDRP536HL00 Arrived onsite to replace parts ordered by previous tech. Upon trying to service unit. Found that frame was bent near the hinges and frame had gaps near the hinges. Called Techline to report findings. No issues at this time. Job complete
OVEN GE JB755SJ4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
ICE MACHINE KITCHENAID KUIC15NRXS0 arrived on site to test unit for no power. Unit is receiving proper voltage. Found tranformer is hot to the touch. Will bring all parts along with transformer and water level sensor on return visit for precautionary measures. Left all connections disconnected. ; ordrng 1 WP2310139 (transformr) and 1 WPW10548509 (sensor)
DISHWASHER KITCHENAID KDFM404KBS0 Arrived on site to test unit for damaged inner door. Found inner door cracked. Replaced inner door test unit and unit test good job complete.
OVEN KITCHENAID KEMS307GBL0 "Arrived on site to test unit for temperature dropping and noise complaints, could not duplicate issues during service call. Sent video to KB/AHS. Homeowner is using foil and covering racks completely blocking all heat movement and airflow throughout oven. Took pictures sent to KB/AHS, oven is very old and plastic surfaces are brittle, any attempt at repair will likely break them while moving control panel and mounting points
DISHWASHER MAYTAG MDB4949SDM0 Arrived on site to diagnose a dishwasher that is not turning on. Tested unit and found power to control but no response. Replace control and found no change indicating failed panel.
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to inspect refrigerator ice dispenser door not closing. Upon further inspection, customer advised the ice door doesnt close all the way and ice melts and drips water. I tested the ice dispenser and the ice door never opened. I removed and replaced the ice door motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site and tested operation. Found no operation from display. Tested voltage and found proper voltage to display. When installing new display I found the ribbon cable has wrong connectors for board and original cable could not be used. Part will have to be researched to find correct part number. Picture attached to file with connector differences.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived on site for no ice. Diagnosed broken fill cup on icemaker,installed a new icemaker,ran harvest test passed. Customer will need to thaw ice bucket and reinstall ice bucket."
DRYER MAYTAG MEDC215EW1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Found bad cutoff and thermal fuse. Replaced cutoff and thermal fuse. Heating element tested good. Unit is working good. Informed customer unit is not receiving proper ventilation. Ventilation leading to exterior is clogged. Ventilation will need to be corrected before using unit to prevent damage. Took one picture of air flow tester. Job complete.
WASHER WHIRLPOOL WTW8040DW2 "Arrived for unit not cleaning clothes. Tested unit in diagnostic. Got F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Unit test good. No error codes came back. Also tried to tell customer about drain pipe not being placed properly can cause water to drain from the unit. Called Techline to report findings. Techline agreed with the findings. Got SR#7728780010. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that would not dispense ice properly. Upon arrival I spoke with the customer to get further details on the issue with the refrigerator and customer stated that the fridge would cause the dispenser side door to pop open every time you try to get ice. I found this is because the mounting bracket that locks the ice bin in place is broken inside the fresh food compartment.i called whirlpool tech line and spoke with TJ sr#: 7728775229.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet fill tube leaking, I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks at the end of service, job completed."
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to diagnose a washing machine that as unusual odors. Inspected unit and found no unusual issues or clothes trapped between basket and tub. Informed homeowner on findings and advised possible ways to correct odor issue, including frequency of use and bleach. No leaks were found at time of service."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the console and techline recommendations I removed and replaced the console and tested the unit on Bake at 400 degrees per recommendations of techline. Unit tested good and showed an average of 401 degrees. Job completed.
MICROWAVE KITCHENAID KEMS378SSS00 Arrived on job for complaints of food stuck between door. Separate door so glass can be cleaned and then put back together.
REFRIGERATOR JENN-AIR JFX2597AEM2 "Arrived on site to diagnose refrigerator with no ice production after water main break. Ran unit and attempted to jump icemaker to test. Icemaker is not responding and is frozen mid cycle. Recommend new icemaker. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site to diagnose a refrigerator with a door that is swinging open when released. Tested unit and found unit is working as designed and explained door closer function to homeowner. No further repairs are needed and no leaks were found at time of service.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not heating in Bake mode and the oven light not working, I removed and replaced the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
DISHWASHER KITCHENAID KDTM354ESS1 Arrived on site and attempted to uninstall dishwasher to replace tub. Dishwasher will only move forward 6 inches and stops. Unattached water line and drain hose and it still will not move forward.Flooring in kitchen is old soft linoleum and will tear very easily under force. Dishwasher cannot be removed to complete repair.
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for broken support and no ice or water, found filter cracked and broken, support was broken as well, ordering frame and filter. Autho required. Office to reschedule ; ordrng 1 240350702 (SUPPORT) and 1 AUTHO (AUTHO) and 1 WF3CB (FILTER )"
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Replaced vent test unit and unit test good job complete no leaks present at this time
DRYER WHIRLPOOL WHD5090GW0 Arrived on site to diagnose dryer throwing F1 error. Performed diagnostic and troubleshooting per tech sheet. Tried reset and it did not make a difference. Replaced ACU and retested. Error is now gone and unit is working as designed. Call complete.
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site for a oven to replace a door being supplied by the customer. I found the inner microwave door shattered. The customer had already removed the door but broke the linkage assembly on the right side. Will need to replace the door linkage parts to complete the job. ; ordrng 1 461967750494 (support) and 1 W11214480 (arm) and 1 WPW10128850 (arm)
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the gasket and found that the control I was sent with was packaged wrong and is not correct in the parts layout either. I spoke with SR and got the right part figured out. Ordering control (W11261167) . ; ordrng 1 W11261167 (cntrl-elec)
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for right front burner not igniting test unit and found ignitor weak. Replaced burner head test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door for refrigerator. Installed new door and found lower hinge receiver formed over from factory. Re-ordering door and ordering lower hinge in case needed. ; ordrng 1 LW11026425 (DOOR) and 1 W11093938 (HINGE)
DRYER MAYTAG MED8630HC1 "Arrived on site for a dryer thats making a knocking sound. Inspected unit and work area. Please turn it in a normal cycle and unit ran as designed with no abnormal sounds. Customer advised that the unit was making a door knocking sound up until a few days ago and even still, there is some rattling going on that they want to make sure is not abnormal. Found cabinet rattling during use which appeared to be due to the unit being on tile that sits on concrete. I advise the customer that with such a hard floor, the unit rattling would be amplified. Placed sound pads on inside cabinet walls to help with rattling sound and unit is working as designed. Call complete."
DRYER MAYTAG PYE2300AYW Arrived on site for a dryer that was rattling as it was drying. Inspected unit and work area. Spun basket by hand and found the rattling sound immediately. Removed front cover and tested unit. Found blower wheel completely stripped inside causing the unit to rattle. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics thermistor and bimetal passed,ran defrost cycle heater powered on and started defrosting. Replaced the main control,changed defrost setting to basic"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Checked fresh food compartment no traces of dye,removed compressor cover found dye at weld joint on filter drier,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a clicking noise. Upon arrival away ran a diagnostic test to verify whether or not the sound was coming from the condenser fan evaporator fan or compressor and all the test came back negative indicating that they were no issues with those three components. I also visually inspected all three parts to see if anything was obstructing are blocking the path of the fans are compressor and there was nothing in the way such as ice or debris. I did notice however that the flooring underneath the entire unit that protects the compressor from the floor of the house was rubbing up against the condenser coils underneath the unit causing a vibration of clicking noise to occur anytime the compressor kicked on. I was able to re-level the refrigerator by adjusting the fee to take the weight of the compressor and condenser coils off of that bottom plate and the unit is no longer making any sort of clicking or a vibrational no
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of dishwasher smoking and power loss, found control failed, I replaced control, unit tested good.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,diagnosed a defective defrost thermistor,will need to order harness assembly.; ordrng 1 W10837236 (HARNESS)"
WASHER MAYTAG MVWB835DW0 Arrived on site for washplate spinning on its own as opposed to spinning all together as designed. Found wash plate stripped and loose. Installed new wash plate and tested in diagnosis. All tested good. Washer operating as designed. No leaks were present at the time of service. All complete.
REFRIGERATOR WHIRLPOOL JFC2089HEP "Arrived on site to replace failed filter head, after replacing, unit tested good.
WASHER MAYTAG MHW3505FW1 Arrived on site to install previously diagnosed drain pump and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of unit taking long time to dry and top hot to the touch, found error codes F6e3 f4e3 f4e4 f2e1 in diagnostic mode, I tested unit without vent hooked up, tested good, cleared error codes, I could not duplicate issue.
FREEZER FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer door not closing properly. Replaced outer panel and freezer gasket. And door is closing properly. Complete
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for a washer thats not loading soap into the washer from the logo. Inspected unit and work area. Testing unit in a normal cycle and found soap inside the unit when it was running. Soaps in very light and customer advised that she hadnt replaced the detergent in the unit in over six months. I called Techline and spoke to Andrew SR# 7728777380. He had me run through test number 10 for the detergent pump and we found a pump not coming on. Remove the front panel and found a connector from the control to the pump not connected due to a loose terminal. Adjusted terminal to form a better fitting And reconnected connectors together and tested unit. Unit is running as designed. Call complete.
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace parts. Replaced latch to unit. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer not spinning clothes out properly.Customer was running a load of towels when I arrived and advised the unit makes a jumping noise when in spin mode.I confirmed the unit will need a gearcase and washplate.Will return with previously ordered parts.Gearcase is a psp delayed part.Office to reschedule the appointment when part is available.Needs more work ; ordrng 1 W10902814 (WASH PLATE) and 1 W11035751 (GEARCASE )
DRYER WHIRLPOOL WED7990XG0 "Arrived on site for a dryer that will not close properly. Inspected unit and work area. Found door hinge assembly completely broken and cracked not allowing the door to close properly. I called tech line and spoke to Sterling SR# 7728779384. Office will need to contact extended warranty for further steps. ; ordrng 1 W10285801 (DOOR HINGE ASSEMBLY )"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not keeping time. Replaced console and oven tested good. Complete
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for a washing machine thats flashing an F 24 code. Inspected unit and work area. Unit is installed in an RV in a very tight closet. Door was locked and was trying to drain once and it was turned on.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for a washing machine that had no power and the lid was locked shut. Inspected unit and work area. Tested voltage going to the control and found proper voltage but control light not coming on. Tested voltage going to the consul and found no voltage. Advise customer that he would definitely need a new control but I was unaware of whether the consul was working properly or not until we put a new control in it. ; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found right side of door not closing evenly to unit. Attempted to adjust inner and outer door but the door is still out of square. Unit will need inner door and hinges replaced. ;
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site for fridge that would not dispense ice or water. Upon further inspection of the unit I found that the door just need a realignment and it was not activating the door switch to regular letting the fridge door no that was shut so the water dispenser could be activated. I also found a D dispenser flap door inside the freezer door was not ceiling all the way allowing hot air to get up in the freezer and melt the ice we will need to order a new dispenser assembly and office to reschedule due to parts being out of stock; ordrng 1 W11423782 (DISPENSER )
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site for range right front element not heating. Tested and inspected unit and found failed element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for low flames on range, tested unit, unit works correctly, job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site today no say refrigerator that is building moisture on the upper portion of the freezer gasket. Found condensation moisture forming between door and gasket and not on magnetic side of gasket. Found insulation hollow and freezer door. Freezer door will need to be replaced to correct issue. Office will need to set return appointment due to part availability.; ordrng 1 LW10547320 (dor-fip ss)
OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Found right oven cutting off and on when heating. Tested switches and found door not depressing switch properly. Fully opened door and found hinges have failed as the door opens past 90 degrees. Unit will need new hinges to repair. . ; ordrng 1 W10782123 (hinge-door LFT ) and 1 WPW10269201 (hinge-door RT )
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for unit not igniting. Tested unit. 4 out of 5 burners were not sparking, also customer had broken knob. Ordered new knob. Rescheduled with customer. ; ordrng 1 WPW10339442 (knob)"
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit dripping water from soap dispenser. Customer insisted unit is dripping from soap dispenser. Ordered part. Office to reschedule. ; ordrng 1 W11465532 (DISPENSER )
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for dishwasher not cleaning dishes. Put unit in diagnostics and and found 4-3 error, pump and motor. Tested unit and pump motor would not respond. Replaced pump and motor, tested unit and unit is functioning properly . No leaks present at this time. Job complete"
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to test unit for not drying. Unit is heating, tumbling, and air is circulating. Dryer is working as intended. Spoke with maintenance and they are aware ventilation leading to the exterior is hindering the unit of proper ventilation. Informed resident that the unit is working as intended.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for unit not turning to start drying. Tested unit. Found that drum will not turn at the start of the cycle. Upon inspection. Found that motor needs to be replaced. Ordered parts. Office to reschedule.; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel) and 3 WP693995 (screw)s and 1 WPW10211911 (housing)
OVEN WHIRLPOOL WFE320M0ES2 "Arrived onsite for for oven not heating. Upon arrival got the keys from the office, found tenant not home tested oven found neither bake nor broil work. Tested range top all operating as designed, checked voltage at the block all tested good, check wire harness continuity all tested good. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)"
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to diagnose a dishwasher that is leaking. Found pump and motor assembly leaking under unit, upper rack rails not going into full closed position, and door gasket misshaped and coated in calcium.
RANGE WHIRLPOOL WFE525S0HV1 Arrived onsite for safety burning smell on electric range. Upon inspection I found the main harness at the terminal block had come loose on 2 connectors and I found a wire slightly burned. I advised the customer on my findings and will need to order the main harness for the repair as it did not make it on my van from parts pick. Ordering harness (W11449104).; ordrng 1 W11449104 (HARNESS )
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for fridge no cool. I inspected the unit and work area. I found the compressor on and not hot to the touch. I found the evaporator with no frost pattern. I started a sealed system repair. I punctured the dryer and found the system low on refrigerant, and the compressor working as designed. I removed the dryer and installed a new UV Dryer WPW10143759 from truck stock. I also installed an access valve on the compressor. I pulled a 30 inch vacuum and monitored the gauges for leaks. No leaks found. I put a sweep charge into the system and found nothing leaking. I evacuated the system , and put in a measured charge of 3.7 oz of r134a. I monitored the gauges and found them equalizing properly. I powered the unit on and watch the low side reach zero psi. I also found a good frost pattern on the evaporator. The unit is operating as designed. Job complete.; ordrng 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for previously diagnosed parts. Uninstalled door installed new fridge door. Tested unit all tested good Jon completed.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to diagnose a refrigerator with pantry control not operating. Found pantry control board shorted out. Replaced pantry control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
FREEZER WHIRLPOOL JFC2290REP02 Arrived on site and tested operation. Found start device tripping. Tested compressor and found run wiring have shorted. Unit will need new compressor to repair. Office to schedule return services for 2HR SS repair; ordrng 1 CNOTE (2 HR SS) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
REFRIGERATOR JENN-AIR JFC2089WEM7 Arrived onsite to replace drain pipe. Replaced drain pipe. Parts covered by Jenn-air. No leaks at this time. Job complete
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for unit being unbalanced. looked at feet to unit. Found that feet were not correctly leveled. Re leveled unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator that was no longer make your eyes upon further inspection I found that the fridge was set and reading zero and 38° in the freezer and the fresh food sections and that the icemaker itself is being supplied 120 V as it should but the icemaker Motor quit running. After replacing the icemaker a retest of the unit and everything kicked on right away unit is now functioning as designed it will take at least 24 to 48 hours to make a full bucket of ice. Call complete
VENTHOOD UNKNOWN WVU17UC0JS0
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator making loud unusual noises.Customer had unit unplugged upon arrival.I powered on the unit and unit tested as designed.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, I tested the water dispenser and, at first, no water came out, but it gradually began to flow at a very slow rate. I removed the water filter and retested and got the same results. I removed and replaced the filter housing and retested and the dispense got better. I removed and replaced the dual valve and got the same results. Removed and replaced the inlet valve at the back of the unit and water is dispensing as designed. No water leaks observed during service, job completed."
REFRIGERATOR GE ZFSB23DXCSS "Arrived on site for defective fresh food evaporator sensor,defrosted evaporator replaced fresh food sensor."
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found rattling during operation, added sound pad between motor mount and dryer base. Noise has stopped dryer is operating properly. Job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having dent in right side door. looked at unit. Saw dent in right side door. Replaced door and nameplate. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "arrived on site for damaged handle,removed damaged handle installed a new handle tested door operation good."
REFRIGERATOR BOSCH B26FT80SNS/01 I was on site for refrigerator that need a new air stack as well as water tank assembly. After installing all necessary parts I was able to reset the unit for leaks they were no issues before during or after repairs unit is now functioning as designed call complete
WASHER LG WM8100HWA Arrived on site to diagnose a washing machine that is not draining. Tested unit and found drain pump broken.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that still tripping the breaker. Inspected unit and work area. I called Techline and spoke to Andrew SR# 7728550568. He had me go over all pertinent information regarding the GFI breaker with the homebuilder. He advised that with all the testing and the fact that the customer can run an extension cord to a different outlet and have it not trip the breaker is evident that the unit itself is not the issue. He stated that the unit would trip the breaker every time it went into the rinse or spin. He advised the builder that the unit needs to be on a standard outlet breaker and the unit should run as designed. Call complete.
RANGE KITCHENAID KDRS467VSS04 Arrived onsite for the range RF burner not working properly. During installation of manifold and switch found the parts to be defective. But during testing found that the orifice on the burner is causing the issue tried cleaning the orifice but was unsuccessful. Ordering LP conversion kit and we will drop off to customer they stated that they will install the orifice themselves. ; ordrng 1 W10810387 (cnvrsn-kit)
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace part ordered by previous tech. Replaced belt. Tested unit. Unit test good. No issues at this time. Job complete
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite for safety call cooktop with Burner valve stuck open. Upon inspection I found the RF burner knob stem twisted and mangled. I removed the stem and found the valve was stuck open I was not able to close. Unit will need a new manifold (W10907218) and possibly a switch harness (W10859820 ) for repair. office to R/S once safety is notified of diagnosis. ; ordrng 1 W10859820 (harns-wire)
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator making noise. Tested and inspected unit and found no abnormal noise while on site. Customer also pointed out top hinge bent. Straighten hinge. Customer then texted sound later in day and found there is loud noise. Ordering needed parts as well as hinge in case there is any remaining issue with hinge. No water leaks present at time of service. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10574469 (fan-scroll) and 1 W11103760 (harness) and 1 WP2169142 (evaporator fan blade) and 1 WP2261963 (hinge-door) and 1 WP505587 (sealer) and 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived onsite for refrigerator not freezing in the FC well. Upon inspection and speaking with the customer I found that food takes about a week to get completely frozen. I accessed the evaporator and found only a partial frost pattern. I tested amp draw on the compressor and it tested good but the compressor was extremely hot to the touch. I waited about 30 mins and the compressor never turned off. The unit will need a sealed system repair and new compressor. Ordering compressor (WPW10507886) drier (W10843121) coupler (W10913906) evaporator (W10836706) requesting SS tech and 2 to 3 hours for repair office to R/S ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and installed new control and evaporator motor with harness. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for oven staying on. Upon arrival found UI and control bad, replaced. All tested good. Job Completed."
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site to test unit for leaking during cycle, tested unit, found unit leaking from diverter motor, advised customer not to use unit, sump and motor ordered WPW10605057, office to reschedule.; ordrng 1 WPW10605057 (SUMP AND MOTOR )"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced icemaker and tested unit. Unit spun all the way around and filled with water. Unit appears to be working as designed.
RANGE WHIRLPOOL WFC150M0EW4 Arrived on job for complaints of burners not working properly. Found burners working properly some of the pans not flat so the center trigger of burners not recognizing pan.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator damper control making a noise. Replaced damper control and noise is gone. Damper control tested good. Complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for fridge intermittently not cooling and no ice production. I inspected the unit and work area. I tested the evap fan, defrost heater, damper control , and ice box fan, all worked as designed. I found the freezer at temp and the fresh food section at temp with the compressor off.the compressor turned on, and the. Turned off 20 minuets later. I gained access to the compressor and did an amp draw on the start device, I found 8 amps and the compressor off. I unplugged the unit and let the pressure equalize and plugged the unit back in, I found the compressor not coming on. I replaced the old capacitor and start device with a set from truck stock. I plugged the unit in and the compressor started right up. I unplugged the unit and let the pressures equalize"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher tripping the breaker. Ran diagnostics and found no issues with the dishwasher. Found that the dishwasher is has gfci breaker which could be weak causing the issue. Customer stated that they have an electrician coming out to check the electrical. Dishwasher tested good and no leaks detected. Complete
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not operating. Found the drum light working but the Door switch actuator was broken off. Replaced door switch and tested unit. Operating as designed. Call complete.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found motor fault and heater fault. Ran diagnostics and found unit fills with water but does not run wash motor. Diverter and dispenser operating properly as well as heater. Unit will need new wash motor to repair. Office to schedule return services due to part is out of stock; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that is still frosting up in the freezer section. Inspected unit and work area. Found door gasket not completely aligned on the door and causing more frost buildup on the side of the freezer. Reformed gasket and used silicone to seal up Heather holes along the liner. Advise customer to wait 24 to 48 hours to see if Rossville dad continues and if further issues persist, will need a new gasket. Unit is working as designed. Call complete."
FREEZER WHIRLPOOL WRX735SDBM00
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to repair a previously diagnosed defrost issue in the fresh food compartment. After installing the UI panel as well as the main harness motor evap assembly I was able to retest the unit and everything is functioning as designed. Call complete
DRYER MAYTAG MED5500FC0 "Arrived on site to replace heating element from previous diagnosis. Replaced element, thermal fuse and cutoff tested good. Unit is heating and operating as intended. Job complete."
DRYER WHIRLPOOL WED4950HW0 Arrived on site and inspected dryer not starting.Confirmed and checked voltage at the outlet and got 0/0/0Tripped the breaker and pressed the start button and the breaker tripped and the lights flickered.Advised customer to contact an electrician to correct the issue.Parts listed as use on return after customer gets the outlet repaired.Job complete Repair kit wheel used on call
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for door issues. Replaced defective freezer door checked door seal good,ran diagnostics icemaker passed ran fill test passed.
WASHER WHIRLPOOL WTW5000DW0 Arrived on site for a washing machine that wont except a new wash plate into the unit. Inspected unit and work area. Found old wash plate had completely rusted out and rusted onto the gear case not allowing the new wash plate onto the gear shaft. Attempted to remove rust buildup but was unable to.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator compressor making rattling noise. Upon inspection I found the compressor makes a rattling sound on initial start up. I added some pads between the compressor and bottom of the frame of the unit. The unit sounds and is working as designed at this time. No more rattle. Job complete.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived onsite for refrigerator loosing cool in both sections. Upon inspection I found a large mass of ice build up on the RC evaporator cover indicating a defrost issue. Since the frost was too much for me to steam this visit I tested the resistance of the RC evap thermistor as well as the cavity thermistor the RC evap = 6.9k or about 20 degrees and the RC cavity read at 14.5k or about 40 degrees. I advised the resident would need to defrost the unit for 48hours for us to properly diagnose and repair. Evap cover (WPW10501260) drip pan (W11457241) RC harness with thermistor) (WPW10277799) control (WPW10589837). Office to RS due to the availability of some parts. Job complete. ; ordrng 1 W11457241 (DRIP PAN ) and 1 WPW10277799 (harns-wire) and 1 WPW10501260 (cover-evap) and 1 WPW10589837 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for dishwasher that had a broken soap dispenser door. Upon arrival found that the sliding door to the soap dispenser publication was broken off due to brackets breaking internally. Installed a new soap dispenser end of the unit and re-tested for functionality unit is now working as designed call complete
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator ice maker with ice build up. Upon arrival found that the ice container was empty and ice maker was turned off. Turned ice maker back on and ran diagnostics and found no issues with the ice maker it passed test 120. Ran test 97 ice maker fill test and it passed and no leaks detected.
WASHER WHIRLPOOL MVWC565FW1 Arrived on job for complaints of not advancing. Ran diagnostics and found code for long fill. Ran diagnostics cycle and drain line too far in drain pulling water out of tub. Corrected drain hose and test. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH53521HB5 "Arrived on site to inspect microwave missing the turntable drive. Upon further inspection, I removed the turntable and found the drive missing. I installed a new drive and tested. Unit is operating as designed. Job completed."
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge and install filter head, replaced filter head and full stream of water was returned, ice maker filled, needed new filter (will speak to office) , customer provided one and no leak were found. Complete"
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump not functioning immediately
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for leaking, upon inspection found a large hole in outside tub, ordering tub, office to reschedule ; ordrng 1 W10238320 (TUB)"
WASHER WHIRLPOOL MVWB835DC5 Arrived onsite for washer leaking from dispenser. Upon putting the unit into diagnostics I found a stored error code for a failed inlet valve. I replaced the valve and unit is working as designed. I did notice after replacing the valve and testing the upper part of the dispenser tray will drain into the lower plastic valve assembly and seep into the tub. I explained that this is normal but if they have any more issues to please reach out to us. Job complete.
VENTHOOD UNKNOWN WVU37UC6FS "Arrived on site to inspect vent for not spinning, upon inspection found the control buzzing but no movement in vent fan, ordering control and fan. Office to reschedule ; ordrng 1 W11099719 (CONTROL) and 1 W11099742 (VENT ASSEMBLY )"
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect oven for display issues , spoke with Techline due to repeat issues, found both microwave and oven on same breaker, Techline stated it is a incoming voltage issue, ordering ACU due to voltage, instructing customer to make dedicated breakers for units. Sr # 7728764221 office to reschedule; ordrng 1 W10868154 (ACU )"
REFRIGERATOR GE ZIS42NCA Arrived onsite to replace part ordered. Replaced evaporator fan motor. Tested unit. Unit test good. No issues at this time. Job complete
RANGE AMANA AER6303MFS2 "Arrived on site to inspect oven for not working, upon inspection found the 220v outlet with only 160v and a bad leg on outlet, instructed customer to have electrical check outlet. Complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Arrived on site to test unit for not cooling. Found evaporator frosted over. Took picture of frost. Ran test 6 got 01 meaning heater is getting proper voltage. Ran test 38 and nothing happened. Verified with multimeter heater is receiving proper voltage. Heater OHM good. Checked connections found right side connection not properly connected. Secured connection, tested unit, unit works good. Informed customer unit needs to thaw out at least 24hrs. for unit to properly work. Sr#7728768952"
OVEN WHIRLPOOL WOS11EM4EB01 "Arrived on site to inspect door for not closing correctly, installed glass piece and found no change to the positioning of the door. Ordering inner door panel and nameplate. Office to reschedule ; ordrng 1 8303698 (INNER DOOR) and 1 W10481434 (NAMEPLATE)"
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previous diagnosed part. I gained access to the main control and replaced with new. I ran the unit through a diagnostic cycle. The unit operated as designed. No water leaks detected.
WASHER MAYTAG MHW5100DW0 Arrived on job for complaints of not starting. Found the washer stuck in drain traced it back to control board.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site and found ice forming at rear of freezer compartment coming from the fill tube over flowing. Found ice maker fill tube leaking through top vent. Installed new fill tube and fill tube extender from ice maker kit. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WMC30516HZ0 "Upon arrival found it was microwave, customer said microwave was loud. Tested unit through heating several times found unit operating as designed job completed."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is arcing. Tested unit and found courts cover inside of unit damaged. Cover will need to be replaced to complete repairs. .; ordrng 1 W10915651 (cover-plt)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven error code F8E0. Upon arrival also found F6E4, replaced control and tested unit all tested good. Job Completed."
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for customer complaint of unit not heating, found cutoff failed, I replaced cut off, unit tested good."
RANGE JENN-AIR JIS1450DP1 "Arrived on site for range not having any power. I inspected the unit And work area. I gained access to the back on the unit and tested for voltage. I found no voltage to the unit. I tested the bake, broil, and convection element, all tested good. I tested the thermal fuse and found it failed. I replaced the thermal fuse. I inspected the outside breaker and found it tripped. I reset the breaker, and found the range coming on. I t step the units operations and all tested good. Job complete."
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for ice build up in Freezer section of refrigerator. Upon inspection I found the drain completely clogged at the back of the unit. The drain tube I was sent with for SP W11397260 is too big for this unit. I removed the drain tube and cleared an obstruction I found the unit draining when I did this so no need to steam out the drain. I replaced the drain tube. Unit is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for both sides of fridge not cooling. Ran temps and didnt get lower than 38 on freezer side. Ran diagnostics and was able to get coils defrosted with heater. Tested unit and found very poor frost pattern. Unit suspected to have a leak or insufficient compressor. Ordering W10507884 compressor, WP2188823 evap, WPW10143759 dye dryer, and W10913906 coupler. ; ordrng 1 C-NOTE (SEALED SYSTEM TECH NEEDED AND WEIGH THE CALL 2 HOURS) and 1 W10507884 (COMPRESSOR ) and 1 W10913906 (COUPLER) and 1 WP2188823 (EVAP) and 1 WPW10143759 (DYE DRYER)"
REFRIGERATOR WHIRLPOOL WRS588FIHW00
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noises while unit is in use. Tested unit. Found that dryer vent hose was the cause of the noise. Let maintenance know that vent hose needs to be secured better to unit. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site to replace cover and harness. Found new cover shipped was white unit needs grey cover,ordering new cover; ordrng 1 W11394920 (COVER (GREY))"
DRYER WHIRLPOOL WED4800BQ1 "Arrived onsite for unit not drying clothes. Tested unit. Unit test good. Upon further investigation, found that the vent hose was clogged full of lint and had a bend in the hose. Let landlord know of the issue. Spoke to tenant and showed them the clog in vent hose full of lent and bend in vent hose. Also let both landlord and tenant know that there may be more lint inside the wall side as well. They will need to call a different company to clean out clog in wall. No issues at this time.
WASHER MAYTAG MVWX700XL2 Arrived on site and found long fill error and flood state error. Found when water turned on at wall the unit begins filling with cold water. Found valves to have failed. Replaced valves and tested operation. Unit tests good. Job complete