Local Reviews
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James C.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and installed new compressor, drier, stub, Orion, Gemini and ui controls. Charged with 4.5oz 134a and tested. Unit tests good. Job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and inspected refrigerator and found condensation on mullian. Uninstalled it and found heater connector is not attached. After reconnecting harness ensured refrigerator humidity control is on all the time. No further repair is needed at this time. Job complete
Jonathan S.
COOKTOP WHIRLPOOL KCGD500GSS00 Arrived on site for cooktop that needs to be converted to propane. Customer had correct orifice on hand. Corrected orifices and switch regulator to propane. Tested burners and made minor adjustment to valves. All tested good. Spoke with customer on repair.
Luis M.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site for no cool. Removed evaporator cover found heat exchanger heavily corroded and cap tube corroded with a hard bend called tech support,ran a video chat with Kathy,per tech support leak at heat exchanger
Paul R.
REFRIGERATOR FRIGIDAIRE LFSS2312TE0 (TG) Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the fill valve and tested the dispenser. The dispenser is working better but I explained to the customer they needed to change their filter because the pressure is not as high as it should be. There were no water leaks present at the time of service. Call complete.
Jacob S.
WASHER WHIRLPOOL WFW9600TW00 Arrived onsite for unit getting F20 error code. Tested unit in diagnostics. Got F20 error code for water not filling. Upon inspection. Found that water valve was not working. Replaced valve. Tested unit. Unit test good. No leaks at this time
Clif L.
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found water hoses reversed on rear of machine causing it to misregister water temperature. Set hoses to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for ice maker only making crushed ice. Upon inspection I found ice build up and stuck to the solenoid causing intermittent failure for the cubed ice function. I removed the ice that was wedged between the solenoid and tested the unit and is now working as designed. No leaks detected at time of service. Job complete.
Eman J.
MICROWAVE WHIRLPOOL WML55011HS3 Arrived onsite for microwave or powering on. Tested system. Found control and filter faulty. Replaced control and filter. Tested system. Transformer making loud buzzing noise. Ordering transformer W11334531; ordrng 1 W11334531 (TrANSFORMER )
Jonathan S.
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to install previous diagnosed parts removed failed harness. Installed new power cord customer had on hand. Tested operation. All tested good.
Luis M.
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site for water leaking. Removed kickplate found excessive moisture under metal liner of refrigerant diagnosed insulation has pulled away from liner due to age which is causing a void in the liner and allowing air migration which in causing excessive moisture under unit and leak on floor.
Richard P.
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 Arrived onsite for the refrigerator ice maker dispensing crushed ice all the time. During testing found that that the cube and crush solenoid was blinded up and stuck. Adjusted solenoid and ice is being dispense correctly. Complete
Kayman B.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for refrigerator not making ice. Upon arrival the customer stated that the ice maker is now producing ice. I put the unit into diagnostics and tested the ice maker it harvested and filled with water correctly. When I tried to get out of diagnostics it would not go back I tried to turn the cooling off and the UI displayed a 01 code and began filling the ice tray with water when the ice tray fill code is 46. The UI would not respond to my attempts to disengage or to turn off the water so I had to turn it off at the breaker indicating a faulty UI. I am ordering a UI (W11340158). ; ordrng 1 W11340158 (CNTRL UI)
Richard P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator missing parts and broken glass. Installed all new parts that was ordered except for the crisper glass.
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display issues. Upon further inspection, customer advised that the display was jumping from temp reading and other selections. Also said the display had blacked out and they cycled power to the unit to get it back on. I checked error codes and found F6E4. I removed and replaced the main ACU and cycled power then removed and replaced the console and cycled power again. Programmed the unit and tested and it is operating as designed. Job completed."
Jacob S.
DRYER MAYTAG MEDB855DC4 Arrived onsite for unit not heating again. Tested unit. Found terminal wire for L2 has once again burned up. Called Techline to report findings. Suggested to change control board and wiring harness. Got Sr#7727440399; ordrng 1 REQUEST (2HRS) and 1 W10901572 (harns-wire)
Paul R.
REFRIGERATOR WHIRLPOOL KBFC42FTS07 Arrived onsite for a refrigerator that was still frosting up. I sealed the lower half of the front liner trim to the inner liner where I found that it was separating on the previous visit. Call complete.
Al R.
OVEN GE JB710ST2SS "Arrived to install previously ordered part.Customer advised on my previous visit he cleaned behind the unit and when he pushed the unit back into the counter space, the display came back on and all functions work.I checked all operating functions and unit tested as designed.No parts installed.Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site and inspected refrigerator and found customer is hearing is damper during operation. After replacing noise during operation has significantly improved. Call complete
Noah D.
RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site to install knobs and switches. Replaced and is talked knobs and switches, verified function. No problems found. Used 1 switch, 1 knob and 2 screws. Complete"
Kevin B.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site and found left fresh food door is not closing properly. Used leveling feet to re-position door lifting it up so it closes better into channel. After correction door is working properly, job complete"
Lou S.
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to install previously diagnosed and ordered part. Due to the unit door handle falling off, I removed and replaced the unit door and tested. Unit is operating as designed
Scott M.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site ,replaced control . All burners working ,oven light and unit preheated normally . Job complete ."
Brandon C.
DRYER GE GTD45EASJ2WS "Arrived on site for customer complaint of start switch not working, found broken switch, I replaced switch, unit tested good."
Jonathan M.
RANGE WHIRLPOOL WFG114SVT0 Arrived on site for range that would not heat in the oven. Inspected unit and work area. Removed bottom cover and found oven igniter burned up and broken. Replaced oven igniter and tested unit. Unit began to ignite and heat. Unit got up to 250°F before turning it off. Unit is working as designed. Call complete.
David S.
VENTHOOD UNKNOWN WVU37UC6FS "Arrived on site for lights not working on the vent hood. I inspected the unit and work area. I found the lights not coming on but the fan working as designed. I tested voltage to the first led in the string and found none. I replaced the transformer and the control. I tested the lights and they still wouldn’t come one. I inspected the connectors for lights and found one of the pins pushed all the way to the back of the connector, no making connection to anything when plugged it. I repaired the connector and reinstalled every. I tested the lights and the lights started working. Unit is operating as designed. Job complete."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previous diagnosed part. Removed failed damper and installed new. Tested damper operation. All tested good, no water leaks detected durning service."
Brandon C.
OVEN KITCHENAID KEBC107KSS03 "Arrived on site for customer complaint of unit not heating, found blown high limit fuse, I pulled unit out and reset fuse, unit tested good.
Eman J.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for dented dishwasher. Tested system. Found dishwasher panel dented. Replaced panel. Everything works as designed. Job complete.
Robert J.
DRYER WHIRLPOOL GEW9250PW1 Arrived on job for complaints of no heat. Found the element open. After replacement test operation.
Brandon C.
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of unit having broken tracks on top shelf, I replaced tracks, unit tested good."
Lou S.
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E2. Attempted to clear the code, but the console would not respond. Following the tech sheet, I tested the console and main control and found that the console was bad.I removed and replaced the console and calibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed."
Al R.
RANGE WHIRLPOOL WFC150M0EB3 Arrived to inspect right 2 burners not getting as hot as customer thought it should be.Confirmed the complaint and fired up all burners and found them to be defective.Removed and replaced all the burners from the element kit.Tested and unit tested to customers satisfaction.Job complete
Scott M.
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer flashing AF code . Ran temp checks , temps were as high as 250-260 . Found air flow restriction . Recommended cleaning exterior venting tube . No lint build up detected at time of service. Job complete ."
Brandon C.
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of door being damaged, I replaced outer door, unit tested good."
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new fresh food doors. Ensured doors leveled. Unit tests good. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is leaking intermittently through the icemaker assembly. Tested unit and found icemaker slightly overfilling. Replaced ice maker to eliminate timing issue with fill. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Lou S.
REFRIGERATOR LG LMXS30746S "Arrived on site to inspect refrigerator no cool. Upon arrival, a note on the door advised to text the number provided on the ticket. Customer called me back and advised they weren’t home, but that a previous technician replaced the main control and other parts and the unit continued to fail and advised the customer the unit would need a sealed system repair. I was unable to get into the home to get photos of the MS or test the unit. I am ordering the sealed system parts Messaged office KC and advised of situation. ; ordrng 1 300A (COMPRESSOR) and 1 ADH73150210 (DRYER) and 1 CNOTE (RESEARCH PARTS-COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE )"
Luis M.
REFRIGERATOR GE GTS18XCRERWW "Arrived on site for damaged fan blade,installed a new fan blade powered unit on fan working as designed.
James C.
WASHER MAYTAG MVWC416FW1 Arrived on site and tested operation. Found no faults in memory. Ran test cycle and found all functioning properly. Tested water level on normal and found water level to be correct. Tested on bulky and found water level to be correct. Tested again with both set to deep water and the water level did not changed. Unit will need new selector switch to repair. ; ordrng 1 WPW10285511 (cycle select switch)
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator freezer door not sealing Inspected door and found top right corner gasket not sealing. Used heat gun and corrected gasket. Tested door seal. All tested good, no water leaks detected."
Richard P.
WASHER MAYTAG MVWB865GW0 Arrived onsite for the washer with LF error. Ran diagnostics and found error code for long fill. Tested water valve and it did not pass testing. Replaced water valve and washer tested good and no leaks detected complete.
Kevin B.
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived on site and found customer is experiencing door/open error. Recommended replacing door switches with interlock kit.
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit not draining. Test unit ,found bad drain motor. Replaced drain motor,test unit for leaks, no leaks at this time. Unit draining correctly. Job completed."
Kevin B.
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site and found right hand side grate is broken, customer does not wish to continue with repair at this time.
Paul R.
REFRIGERATOR WHIRLPOOL GSF26C4EXS03 (Tg) arrived on site for refrigerator with no ice condition. Tested voltage to ice maker and was only receiving 68volts. Then tested main pcb control behind refrigerator and found that the board was loosing power through its neutral wire and only sending 68VAC to the ice maker from P3-3 to P1-2. I changed the pcb control and was able to get 123vca out of the board but the ice maker still wouldn’t function. Checked L1 to chassis ground from ice maker head and had 120 volts. Found the neutral wire and circuit good within door switch. Found the neutral wire open between the lower door harness and ice maker. Unit will need a new door. Ordering authorization and parts research LW10365672 door.; ordrng 1 PARTSAUTHO (IF PARTS FOUND) and 1 PARTSRESEARCH (LW10365672 DOOR)
David Z.
REFRIGERATOR KITCHENAID KRFF507HBS00 "arrived on site to diagnose refrigerator with lights out in RC ceiling and FC. Customer also says unit is not producing as much ice as before. Found FC light module failed and in need of replacement. Replaced FC module and all lights came on. Since icemaker is showing and testing good, no parts seem to be bad. Icebox fan is running as designed. All is working as designed at this time with no repair to be ,add for icemaker. Call complete."
Jonathan S.
OVEN ELECTROLUX EI30EW45PSC "Arrived on site for double oven, upper oven not heating. Performed diagnostics and tested bake cycle. Gained access to control and tested element and found opened. Inform customer on failure and would return with control on hand if need after replacing element. rdrng 1 318601604 (element) and 1 SEENOTE (OFFICE TO SCH)"
Jacob S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for unit making a noise 5min into cycle. Tested unit. Reset breaker to unit. Put unit into diagnostics Got F0E5, off balance load. Erased error code. Tested unit. Unit test good. No leaks at this time. Job complete"
Richard P.
WASHER WHIRLPOOL MVWB855DC3 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F5E4. For lid not being opened. During testing found that the control and lid latch to be causing the issue. installed new control and latch. Washer tested fine and no leaks detected. Complete
Al R.
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer not draining.Customer advised she turned the washer on and unit began draining.I service tested the unit and unit tested as designed with no errors.Found the residence is a fairly new home and residence has 90% GFCI and arch fault.I informed the customer the microwave, washer and refrigerator all need to be on a regular outlet.Customer to contact and electrician for repairs.All water lines were dry at the time of service.Job complete"
Brandon C.
RANGE KITCHENAID KVWC956JSS0 "Arrived on site for customer complaint of fan motor not working, found unit did not have a fan motor installed. Submitting parts research because no fan motor is on parts breakdown. ; ordrng 1 CNOTE (PARTS RESEARCH FAN MOTOR )"
Paul R.
REFRIGERATOR WHIRLPOOL WRT519SZDB05 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and installed a dye drier and low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and it is working as designed. Call complete.; ordrng 1 W10896677 (coupler (PR REPLENISHMENT))
Jacob S.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit getting a F20. Tested unit. Saw F20 error code. Replaced timer control. Tested unit. Unit test good. No issues at this time. Job complete
Clif L.
OVEN WHIRLPOOL WOS51EC7HS01
Wesley P.
DISHWASHER KITCHENAID KDFE104DBL4 Arrived onsite and found unit control lock engaged. Corrected issue and instructed customer on fix. Unit is now operating as designed.
Lou S.
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-too many suds. Cleared the code and tested the unit and I could see soap suds in the basket. After testing, I manually tested and filled the unit with cold water to remove the suds and then tested spin/drain. I inspected the unit for any leaks and customer advised the unit leaks from the front left corner. I did not see any evidence of the water leaking from the unit except from the bottom of the dispenser and water running down the front panel to the floor. When I pulled the unit out to remove the back panel, the drain hose come off from the back. I found it was not secured well. I re-installed it and made sure it was secured. Made recommendations for detergent use and use & care for the unit. No water leaks at the end of service, job completed."
James C.
REFRIGERATOR GE GYE22HSKHSS Arrived on site and installed new ice door kit and freezer gasket. Tested operation and found unit working properly and doors now sealing properly.
Jonathan M.
WASHER WHIRLPOOL WTW6600SW1 "Arrived on site for a washer that’s not balancing out loads. Inspected unit and work area. Found feet level and suspension still good. Spun basket by hand and unit still spin. Placed unit in service diagnostics and found no stored error codes. Please tune in and out test and unit ran as designed. Placing it in a manual spin on low-speed, mid-speed and high-speed spins. Unit ran as designed through 5 minutes of spinning. I called tech line and spoke to Rick SR# 7728079477. He advised for me to check underneath the basket to ensure that nothing was causing friction on the basket as it spun with clothes in it. He advised if that was not the issue that the bearing kit would need to be replaced. Removed agitator and hub and found no evidence of obstruction. Tried to remove the basket driver and found it seized onto the shaft.
Jonathan M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer advised that the unit had been plugged back in and had been running since prior diagnosis. Replaced compressor, coupler, starting device, capacitor, and dryer. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum. System is restricted due to the oil and cannot be removed. The unit is non repairable due to contaminated system. Call complete."
Wesley P.
OVEN KITCHENAID KOSE500ESS02 Arrived onsite and found shorted control. Replaced control. Unit is now operating as designed.
Robert J.
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived on job for complaints of ice too small. Found that level of ice good. Ran diagnostics and changed to largest cube size.
Kevin B.
REFRIGERATOR MAYTAG MFC2062FEZ03 "141 shows 47, 142 shows 24, spoke with techline 7728075482 and sent pics of evap to LM and a sealed system will be needed to correct issue.; ordrng 1 8201786 (start device,combo) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (EVAP) and 1 WPW10143759 (dryer)"
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit not draining. Found disposal knock out intact. Removed knock out tested unit, unit draining correctly. Job complete."
Clif L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with broken grate. Found left side grate broken. Replaced it and found all is now working properly.
Scott M.
REFRIGERATOR LG LBC22520SW "Arrived on site for no cool fridge . Found fresh almost room temp, freezer running above what would be fresh food temps . Ran diagnostics . Fans working . Took evap cover off and barly frost on first coil on evap . No water leaks detected . Ordering 2 hrs ,compressor,evap,uv drier , service port. Please call to set return ; ordrng 1 2HRS and 1 SERVICEPORT and 1 TCA35931726 (COMPRESSOR ) and 1 UVDRIER"
Kayman B.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for dishwasher issue. Upon inspection I found the gasket for the detergent dispenser was displaced and coming out of the dispenser I could not put the gasket back inside the dispenser. I replaced the dispenser and unit is working as designed. No leaks detected during time of service. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site and inspected refrigerator and found fresh food door is unlevel/sagging. Took one picture. Removed door, reset hinge and after replacing gasket is now sealing properly, job complete"
Richard P.
DISHWASHER KITCHENAID KDTE204ESS1 Arrived onsite for the dishwasher not working properly. Installed new sump and pump motor and dishwasher tested fine and no leaks detected. Complete
Jonathan S.
WASHER LG WM8000HWA "Arrived on site for washer with error code LE. Performed diagnostics mode and tested operation. Found unit not going n to spin mode. Found abnormal insulation. Gained access to control and found hall sensor opened. Removed failed sensor and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Robert J.
REFRIGERATOR MAYTAG MFX2571XEM2 Arrived on job to replace glide. After replacement test operation. Drawer slides good as new.
Robert J.
REFRIGERATOR GE GSHS5KGXCCSS "Arrived on job to replace water tank and address noise. Exposed tank and tested for leaks. No leaks detected but water valve makes strange noise after water stopes. Noise coming from valve will need to replace valve. ; ordrng 1 WR57X10032 (valve,water)"
Robert J.
WASHER WHIRLPOOL RTW4516FW2 Arrived on job for complaints of leak. Found loos connection at drain line. Reset clamp and test.
Luis M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no cool. Removed evaporator covers found no traces of dye on evaporators removed compressor cover,found traces of dye on condenser lockring. Removed lockring from high side unable to install a new lockring or braze a coupler on high side
David Z.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts to resolve leaking. Installed new sump and drain pump and retested. All is working as designed. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for defective ice bin. Installed new bin tested bin operation unit working as designed.
Richard P.
REFRIGERATOR LG LFX25976ST Arrived onsite for the refrigerator freezer frosted up. During testing found that the the freezer door gasket is no longer sealing properly causing the issue . Will need to replaced door gasket. Complete
Andy B.
WASHER MAYTAG MHW3505FW1
Jonathan S.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site for previous diagnosed part on refrigerator. Removed failed damper and installed new. Checked damper operation. All tested good, no connected to unit at time of service. No water leaks detected."
Jacob S.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for dryer not heating. Tested unit. Found that wiring to unit on the backside was not wired correctly. Re wired unit. Tested unit. Unit test good. No issues at this time. Job complete
Jacob S.
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived onsite to replace parts ordered by previous tech. Replaced part. No leaks at this time. let customer know to allow a few hours before ice is being made. Job complete
Leonardo C.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to test unit for no display. Test unit found bad console, replaced console. Test unit, unit functions correctly. Job complete."
Scott M.
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for range dead . Found wires on terminal block . Ordering main harness , informed customer they will need to supply new cord . Left unit unplugged . Checked elements and fuse all checked good . Please call to set return ; ordrng 1 3PRONGRANGECORD and 1 W11416047 (MAIN HARNESS)"
Eman J.
REFRIGERATOR IKEA IRS335SDHM00 Arrived onsite for dispenser not dispensing water. Tested system. Found water valve faulty. Ordering water valve WPW10179146; ordrng 1 WPW10179146 (valve-inlt)
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived onsite for refrigerator not making ice. Upon inspection I jumped the ice maker into a manual cycle and the motor indication wheel started to turn then stopped and made a small grinding noise. I could not get the wheel to move past that point indicating a faulty ice maker. I replaced the ice maker and unit is working as designed.
Leonardo C.
RANGE JENN-AIR FCG20500W "Arrived on site to test unit for burners not working correctly. Test unit and found broken burner,will need to replace burner ; ordrng 1 WP3412D024-26 (BURNER HEAD )"
Noah D.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for sound issues, upon inspection found damper motor groaning and back lines unfastened and clicking, replaced damper and secured lines, no problems found. Complete"
Robert J.
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on job for complaints of very low ice production. Found hose supply to evaporator blockage from calcium that cleaning broke loose. Cleared hose and test operation, water flow normal."
Leonardo C.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to replace board. Test unit, not turning on. Found bad valve. Replaced valve,test unit unit heats to 350, no leaks present. Job complete."
Paul R.
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for a refrigerator that started making a groaning sound again when the right door is opened and closed. I checked the door and found the noise the customer was hearing being caused by the lower frame rubbing the chassis at the front bottom right door when the door was opened or closed. I loosened the bolts and put sound pad material between the chassis and liner. I tightened the bolts and tested the door. The door is quiet and is working as designed. Call complete.
David S.
WASHER MAYTAG MVWB835DC5 "Arrived on site for asking machine making a sound. Customer played the video of the sound and it sounded like a rhythmic ticking noise. I visually inspected the rotor stator, gear case, clutch and slider, all look good and no damage present. I inspected the wiring harness going done the side of the tube and found it loose, I tightened it down and secured it along the tube. I ran the unit through a calibration and then a diagnostics cycle. Unit tested good. I ran a high speed spin and could not create the same noise. Sound was coming from the wiring harness rattling around inside the unit. No water leaks detected. Job complete."
Brandon C.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit leaking, found dent in inner liner not creating a seal on door gasket. Ordering door liner. ; ordrng 1 W10908291 (door-inner)"
Jonathan M.
DRYER WHIRLPOOL WED7300DW0 "Arrived on site to install previously diagnosed park. Inspected unit and work area. Remove front panel and check out drum. Went to remove dryer clip and found a bikini and several necklaces wrapped around the drive motor shaft prohibiting the motor to turn. Removed obstructions and tested unit. Unit turned, heater, and ventilated as designed. Call complete."
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and replaced evap motor with thermistor diagnosed on previous visit. Recommended refrigerator be left to cool for 12-24 hours, no water leaks detected at time of service, job complete."
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is forming ice around damper. Found air leak through mullion and freezer door not insulated properly, allowing condensation on mullion and door. Called tech line and spoke with Rick. He advised sealing cabinet with food grade silicone,and door will need to be replaced as well. Advised customer on wait time for doors. Office to set return appointment. Cl only per homeowner.File#7728078481; ordrng 1 482338 (adhesive) and 1 CLONLY (CL ONLY) and 1 LW11026425 (FC DOOR SS)"
James C.
DISHWASHER KITCHENAID KDTE204ESS2 Arrived on site and installed new wash motor. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Richard P.
REFRIGERATOR GE GFSL6KEXALS Arrived onsite for the refrigerator with ice build in up under crisper drawer. During testing found that the fresh food evaporator drain line was clogged. Removed clog with steamer and refrigerator tested fine and no leaks. Complete
Lou S.
VENTHOOD GE CV966T3SS "Arrived on site to install previously diagnosed and ordered part. Due to,the transformer failing, I removed and replaced the transformer and tested. The lights failed to come on. I leveled and replaced the left light assembly and retested ad the left light operated as designed, but the right light failed. Job completed."
Al R.
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer noises.Ran diagnostics test mode and discovered the unit didn’t spin properly and made an unusual noise while attempting to spin.Found the wash plate and hub are defective.The wash plate was stuck on the gear case and will possibly need to be forcefully removed.Unit did not spin due to wash plate issues.Will return with the gear case.Needs more work ; ordrng 1 W10528947 (HUB) and 1 W10752283 (WASH PLATE )
Jonathan M.
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for a washing machine that won’t do anything after it starts washing a cycle. Inspected unit and work area. Found unit plugged into a strip circuit, garden hoses on the inlet water valves, and a drain hose that was plugged into a garden hose for drainage going uphill. Tried to turn washer office customer had a load in the unit going through a wash. Drain pump was not pumping out the water. Tilted washing machine backwards and drain hose came loose of garden hose and began to drain properly. Customer does not have proper drainage pipes or hot water coming to the unit. Placed in in-service diagnostics and found an F0 E3 (overload), F7E0 (loss of power), F8E1 (long/no fill), and F2E1 (UI stuck key) error codes. I called Techline and spoke to Dave SR# 7728087669. He advised that between the electrical, incoming water, and drain hose situation,pan, the unit would not work under the current conditions. Advised customer to make necessary changes a
Eman J.
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer with long dry times. Tested system. Found thermostat faulty. Replaced thermostat. Tested system. Everything works as designed. Job complete.
Jacob S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Fan was running and heater did have continuity. Tested unit, no leaks at this time. Job complete"
Richard P.
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite for the microwave vent not working properly. During testing found that the vent cap was getting stuck not allowing the air to flow properly. Adjusted vent cap and retapped vent hood and vent is working properly. Also saw that the two front burners are not sitting directly under the vent. Advised customer that the vent motor is not strong enough to pull the steam from boiling water from a distance. Advised customer to boil water on the back burners so steam can be vented out properly. Complete
Jonathan M.
DISHWASHER KITCHENAID KUDE60FXSS4 Arrived on site for dishwasher that had a broken top rack. Inspected unit and work area. Found upper right track broken and not making proper connection with the rail. Replaced track and refit rack on top of it. Tested unit and unit is working as designed. Call complete.
David S.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for damaged control panel. I removed the damaged panel and replaced with new. I tested the units operation and found the unit working as designed. Job complete.
Kayman B.
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer not starting wash cycle. Upon arrival I put the unit into the diagnostics cycle and a F7E5 error code appeared indicating a shifter failure. I tilted the unit and inspected the drive assembly. I found the rotor bolt had slipped out and stripped causing the rotor to rub against the floor. The rotor is damaged beyond repair and the threaded slot for the bolt is completely stripped. I also noticed gear case oil in the rotor and around the underside on the washer walls. Ordering (W10811956) drive assembly/gear case (W10915701) rotor (W10752189) screw. ; ordrng 1 W10752189 (screw) and 1 W10811956 (drum assy) and 1 W10915701 (rotor)
Noah D.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for making scraping noises, replaced all wheels, belt and idler pulley. Tested on all settings. No sounds found. Complete"
Eman J.
OVEN KITCHENAID KFGD500ESS04 Arrived onsite for oven element cover ruined. Tested system. Found both top and bottom pan covers ruined. Replaced one pan cover. Ordering pan WPW10292551. ; ordrng 1 WPW10292551 (pan-broilr)
Jacob S.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite for unit not staying cool in the refrigerator portion of the unit, and the unit not making much ice. Found that that main control board was bad. Replaced control board. Tested unit. Unit test good. Let customer know to allow ice to thaw in refrigerator behind evaporator cover for 24hrs to get better results. No leaks at this time. Job complete"
Scott M.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for fire in oven . Was first time customer had used oven . She wasn’t sure if any thing was left in oven before she started . Checked unit out all checked normal . Did find gasket broken . Recommend changing burner tube due to extinguisher material. No gas leaks detected. Please call to set return .; ordrng 1 W11220387 (burnr-oven) and 1 WPW10535778 (gaskt-door)
Robert J.
DISHWASHER GE PDWT180R10SS Arrived on job for complaints of not washing. Found loose connection at float switch. Once secured it started to fill. Waited to make sure that wash motor was working. If problem continues recommend replacement of inlet valve and float switch.
Clif L.
MICROWAVE KITCHENAID WMH32519FS1 Arrived on site to diagnose a microwave that is not heating. Tested unit and found shorted magnetron. Replaced part and tested unit. Found all is functioning properly at this time.
Wesley P.
REFRIGERATOR WHIRLPOOL KSF26C4XYY03 "Arrived on site for freezer modules being dim due to short Advised customer on repair, ordering module and returning. ; ordrng 1 W10758333 (module)"
Al R.
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer performance issues.Found the unit works as designed, but customer is not satisfied with the cleaning.I advised the customer on soap usage, adjusting the soil and extract settings to get better performance from the unit.Job complete"
Jonathan S.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer leaving oder on clothes. Performed diagnostics and inspected unit.
Andy B.
WASHER MAYTAG MVWB835DW4 Arrived on site for washer not filling with water. Tested and inspected unit and found failed water housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David S.
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer walking while in spin. I inspected the unit and work area. I found the gear case is leaking oil and making a grinding noise. I gained access to the gear case and replaced with a new one. I tested the unit and found it operating as designed. No water leaks detected.
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for no cool in fresh food. During diagnostics all test passed fan powering on,temp reading +50 in upper section and 30 in lower section,removed cover ice build up on upper portion of evaporator. Replaced cover and main control."
James C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and tested operation. Found bad switch error while testing ice maker. Inspected all connections and found harness bracket at base of unit bent badly. Found orange wire that runs through liner of cabinet to P7 connector broken at liner under unit.
David S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for ice maker not making ice, and sailing noise coming from the fridge every time it is opened. I inspected the unit and work area I found the damper door making the noise. I gained access to the damper door and replaced the fail component. I ran the icemaker through a harvest, fill and thermistor test. I found the unit and I have a bad thermistor. I am ordering the thermistor W10316760 and returning with the main control to complete the repair. ordrng 1 W10316760 (thermistor)"
Andy B.
VENTHOOD IKEA IHW61UC0FS0 "Arrived on site for vent hood lights not working. Tested and inspected unit and found failed light, removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
David Z.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose washer with report of leak coming from it. Performed diagnostic cycle and checked for leaks. Could not verify via diag cycle. ran quick wash cycle and retested. During quick wash could see a small trail working it’s way between the bellow and the door. Checked bellow and found hair / fur buildup keeping door from sealing. Cleaned seal and door and retested. No longer leaking from there. Also found washer drain trap cap lose. Tightened cap and retested. No further leaking found. Call complete.
Kevin B.
WASHER MAYTAG MVWB835DC4 "Arrived on site and inspected washer and found error code F6E2 communication error between control board and control panel. Replaced control panel and control board and all function has returned to washer. No water leaks from connections at time of service, job complete"
Clif L.
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Arrived on site to complete sealed system repair on refrigerator. Found compressor motor faulty. Replaced compressor and filter dryer. Pulled the unit into vacuum and charged unit with proper amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Kayman B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for door gasket issue. Upon inspection I found that the vent of the front door panel was leaking down the front panel. It looks like the gasket is slightly warped I am ordering vent assembly and gasket. I also noticed a overload of soap suds customer is on a water softener and using pods. I advised that while on a softener a much lesser amount of detergent is needed I explained to them the steps to take to reduce suds build up. Ordering (WPW10329609) vent assembly. Gasket (WP8269259); ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass trim separating and the oven light broken, I removed and replaced the outer door glass/trim and oven light and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Clif L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace filter housing in refrigerator. Replaced housing and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
David Z.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts to resolve door open issue, no ice, and Evap fan making noise. Installed new Evap fan and retested. Noise is gone but unit is still acting like door is open. Found failed FC door switch. Replaced switch and retested. Still not functioning. Replaced aurora board to resolve LeD. Still reading door open. Replaced main control and power cycled. Issue still persists. Called and talked to TJ at lech line to document and test anything further. Recommended disconnecting deli control and retesting.
David S.
REFRIGERATOR WHIRLPOOL GI6SARXXF04 Arrived on site to install previous diagnosed parts. I installed the new cover for the left side door. I gained access to the tracks for the freezer and removed the failed tracks and installed new ones. I tested the unit operations and the door is now pulling closed and sealing properly.
Richard P.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for the microwave not working. Upon arrival found that the there was no power to the microwave. Wall outlet checked good. Open up microwave and found that the fuse was no good. Replaced filter board with new fuse. And microwave came on. As soon as I shut the door the fuse went out. Will need to replace door switches and fuse on next visit. Ordering parts.. ; ordrng 1 W10138793 (fuse)"
Andy B.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer error code. Tested and inspected unit and found failed lid lock latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David Z.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site to diagnose icemaker not producing much ice and also dripping from the front. Performs diagnostic on unit. Found water freezing on bottom of ice bucket in the front, and some drops coming from the vent on the icemaker front slow. Ran test 56 and found error E2, for icemaker lost position. Ran cycle test and icemaker errored out. Found some cubes that did not eject. Removed cubes and retested. Icemaker now will not cycle at all. Replaced icemaker and retested. Unit is now cycling properly. Judging by where the water is, seems likely that the ice door seal is leaking, allowing ice to both melt and allowing moisture to for, by mail slot. Advised customer if water issue persists past icemaker replacement to have ice door replaced.
Brandon C.
DRYER WHIRLPOOL MEDB855DC4 "Arrived on site for customer complaint of unit not powering on, found L2 to ground had 322v and L1 to ground had 33v L1 to L2 303v, instructed customer to call electrician and if problem continues after electric power supply is fixed, will need to order UI panel and control.
David S.
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site to install dishwasher filter. I installed the filter. Job complete.
Wesley P.
DRYER WHIRLPOOL MED7230HW0 Arrived onsite and found unit not responding to normal function commands. Was able to turn on in diagnostics. Ordering control and UI and replacing together. ; ordrng 1 W11413567 (CONSOLE) and 1 W11441687 (CONTROL)
Jonathan S.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for previous diagnosed part for dishwasher, removed rack and adjuster installed new adjuster and tested rack operation all tested good no water leaks detected."
Lou S.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to inspect ice machine leaking. Upon further inspection, the customer advised the unit isn’t leaking, the ice is melting and the unit is not draining. I pulled the unit form the cabinet and slide it out on my floor protector. I found the external drain pump plug wasn’t all the way in. Plugged the it securely and it began to pump the water out of the unit. I tested the unit and it made ice as designed. Tested the thermistor and it was open. I advised the customer of my findings and am ordering the thermistor and scheduled return service No water leaks observed during service. ordrng 1 WPW10511923 (thermistor)"
Andy B.
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for dishwasher not drying and door not closing properly. Tested door closing and found issues with door strike. Removed failed part and replaced with new. Tested unit and all operations are normal. all drying operations are normal. Instructed customer on drying and what they can do to improve performance. No water leaks present at time of service.
Wesley P.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite and replaced the damaged door and the damaged shelf. Unit is now operating as designed. Advised customer on repair.
Luis M.
ICE MACHINE KITCHENAID KUIC15NLXS1 "Arrived on site for no ice and loud noise. Removed cover found broken wire on grid cutter,ran diagnostics found no issues in diagnostics all test passed. Ran unit through a normal cycle ice forming on evaporator plate,replaced grid cutter.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site and inspected refrigerator and found frost on center of evaporator again, took picture. Spoke with techline and they recommended replacing sealed system.
Andy B.
REFRIGERATOR KENMORE 106.5176351 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Noah D.
MICROWAVE JENN-AIR JMDFS24GS01 "Arrived on site to inspect microwave for not heating food, upon inspection found the heat was intermittent due to overheating mag, ; ordrng 1 W10278023 (SENSOR ) and 1 W10278023 ( MAG) and 1 W11199547 (THERMAL ) and 1 W11201796 (CUSHION )"
James C.
ICE MACHINE KITCHENAID KUIC18NNXS2 Arrived on site and tested operation. Found power to drain pump but no power to unit. Also found cutter Gris has failed. Installed new pump and cutter grid. Tested operation and found unit working properly. Job complete
Noah D.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install control board for issues with cooling and the icemaker. Replaced control board and tested. No problems found. Complete
Eman J.
DISHWASHER MAYTAG MDB7979SHZ0 Arrived onsite for previous diagnosed parts. Install track and adjuster. Tested system. Everything works as designed. Job complete.
Al R.
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived to install previously ordered part.Installed friction sleeve.Unit now works as designed.Customer satisfied.All water lines were dry at the time of service.Job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 (Tg) Arrived on site for freezer not cooling correctly and fc ice maker not making ice. When we arrived the freezer temp was at 4 degrees. Tested the fc ice maker and found that inlet valve wasn’t sending water to fc ice maker. The valve will need to be replaced. Ordering W11129435 valve.; ordrng 1 W11129435 (valve)
David S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for icemaker not dispensing. I inspected the unit and work area. I found the ice dispenser motor not engaging. I gained access to the motor and found it to failed. I replaced the motor and tested the unit. It is no dispensing both cubed and crushed ice. No water leaks detected. Job complete.
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived onsite to replace sump and motor. Replaced sump and motor. Test unit for leaks, non present at this time. Unit working as designed, washing and draining correctly. Job complete."
Kevin B.
DISHWASHER KITCHENAID Kudp02frss1 "Arrived on site and found dishwasher has completed two cycles according to customer correctly since previous visit. Dishwasher is operating as intended, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for no lights in freezer and fresh food diagnosed a defective led module in freezer section. Replaced led module powered unit on all leds working as designed. ; used 1 W11205083 (MODULE) from stock
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator door gasket. Upon further inspection, customer advised the pantry door gasket was gapped. When opening the RC doors, I found the gasket badly gapped at the top. Using my heat gun, I reshaped the gasket and tested the door. Gasket is sealing properly. I recommended to the customer to keep the door closed for 4-5 hours to allow the gasket to form to the door & chassis. No water leaks observed during service, job completed."
Andy B.
DRYER MAYTAG MED3500FW1
Jonathan S.
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for range oven, left door hing left tab popping up and not allowing door to shut. Left burner not heating as fast as right burner. Inspected door hinges and tighten both tabs. Performed temperature test on front left burner with 8 ounce of water. Found water boiling within 2 minutes, within range for 3000 watts burner. Spoke with customer on user care guide. All tested good."
Al R.
REFRIGERATOR FRIGIDAIRE FFTR1814TWE Arrived to inspect refrigerator section not cooling properly.Removed and replaced the temperature control in the refrigerator compartment.Reassembled and advised the customers wife to wait approximately 24 hours for the unit to reach optimal temperatures.Job complete No water hooked up to unit in the garage.
Richard P.
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for the refrigerator dispenser motor not working. During testing found that the dispenser motor is no good. Replaced dispenser motor and motor tested fine. Complete
David Z.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose failed seal issue on dishwasher. Performed diagnostic of seals. Found the cabinet / cosmetic seal on the outside was torn from install or from loose install hardware. Replaced seal and secured unit. All is now working as designed. Call complete.
Leonardo C.
OVEN KITCHENAID KOSE500ESS04 Arrived on site for damaged vent. Replacement part was damaged needed to reorder. Ordering new vent WPW10351279 office to reschedule.; ordrng 1 WPW10351279 (VENT)
Leonardo C.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site to test unit for not heating. Tested unit found open heating element. Replaced heating element. Job complete.
Kayman B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher making a loud screeching when water is entering the unit or trying to enter. Customer stated that they had a plumber come out and he found a kinked water line. They corrected the kink but the screech remained. I put the unit into diagnostics and the water entered correctly with no screech. I could not recreate the sound at this time. Unit is working as designed and no leaks detected during time of service. Job complete.
Jacob S.
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Tested unit. Found that thermal fuse was not working. Replaced fuse. Tested unit. Unit got hot. But had issues with heat no blowing around enough. Found that possible clog inside the wall. Let apartment maintenance know the issue. No issues at this time. Job complete
Andy B.
MICROWAVE WHIRLPOOL MMV4205FW3 Arrived on site for microwave door issues. Found inner locks and switches will need to be replaced. Attempted to use parts on hand and found that needed inner lock was broken in box. Ordered needed parts. Office to schedule return trip.; ordrng 2 W10156812 (spring)s and 2 W10562613 (cam-plate)s and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 (Tg) Arrived on site to replace previously diagnosed parts on refrigerator. I replaced the left RC door and tested all dispenser functions. The unit is working as designed and there were no water leaks before or after repair. Call complete.
Lou S.
RANGE WHIRLPOOL WOS31ES0JS00 "Arrived on site to inspect wall oven temps. Upon further inspection, I found an aluminum sheet on the bottom panel of the unit and a portion had melted onto the panel. Customer advised that the unit would not heat to bake cookies. I explained that the reason for that was due to the aluminum sheet. I showed the customer, in the owners manual, where it reads to not use foil on the bottom panel. Tested temps and the unit is operating as designed. Made recommendations for use and care. Job completed."
David Z.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose dishwasher leaking from door area. Ran unit in diagnostic mode and did not see drips at first. Felt under door and felt the pad getting wet. Checked in tub and found large amounts of suds in there. Customer is on a water softener and was advised to cut back on soap usage due to soft water. Leak is suds going over the floor plate. Once customer reduces soap usage and runs a couple soapless cycles the problem will be resolved. All is working as designed, customer instructed on proper use and care. Call complete."
Brandon C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer cod unit leaking, found leak coming from vent and dispenser, I replaced vent with deflector and dispenser, unit tested good."
Al R.
WASHER MAYTAG MAH4000AWQ "Arrived to inspect washer making a loud noise during spin cycle.Confirmed the complaint and free spun the basket and unit made the same rumbling noise the customer is complaining about.Unit will require kit seal, spanner assembly .; ordrng 1 12002022 (KIT SEAL) and 1 22002115 and 1 W10181639 (SPANNED SUPPORT KIT)"
Scott M.
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site for oven not heating . Found terminal block had burned up. Ordering main harness and block . Left unit unplugged , did inform customer will need to supply 4 prong range cord . Call to set return .; ordrng 1 4PRONGRANGECORD and 1 W11416047 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Brandon C.
REFRIGERATOR KITCHENAID KSSO48FTX02 "Arrived on site for customer complaint of u it not cooling properly, found blown defrost bi metal due to failed control, ordering parts. and 1 WPW10160570 (bimetl-def)"
Scott M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for no ice and dispenser sometimes working . Found harness in fz door failing . Will need new door . Ordering controls and diffuser if needed . No water leaks detected at time of service . Please call to set return ; ordrng 1 LW11037733 (dor-fip) and 1 W11089236 (cntrl-elec) and 1 W11236851 (diffuser)
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site ,customer wasn’t home . Had office try contacting customer . Talked to MS , left door bin at front door . Job complete . Quick pic ."
Brandon C.
MICROWAVE GE ZEB1227SL3SS "Arrived on site for customer complaint of door not opening, found panel, lever, and door switch holder need replacing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH 1205 AND 33 ON OVEN CAVITY BREAKDOWN ) and 1 WB56X34976 (PANEL)"
Clif L.
REFRIGERATOR MAYTAG MFI2570FEZ00
Eman J.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for refrigerator doors not sealing. Tested system. Doors are sealing as designed. Notice that the filler is loose. causing a air vacuum and hissing when doors close. Ordering filler W11219642; ordrng 1 W11219642 (FILLER)
James C.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site and found door mullion splitting apart and causing mullion to come loose from door. New mullion needed to repair unit. ; ordrng 1 W10732109 (rail-mulln)
Wesley P.
COOKTOP JENN-AIR JGCP548HL00 Arrived onsite and performed repair. In process determine oraface holder to be incorrect. Ordering correct to complete. Office to reschedule. ; ordrng 1 2MAN and 1 W11316697 (COOKTOP) and 1 W11316698 (RIGHT CENTER COOKTOP) and 1 W11337065 (ORAFACE HOLDER)
Eman J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for refrigerator door. Replaced refrigerator door. Screws in handle are faulty. Customer informed me that they don’t make ice. Ordering door handle W11163764, screws W11449276 and valve WPW10420083; ordrng 1 W11163764 (handle) and 2 W11449276 (SCREWS)s and 1 WPW10420083 (valve)"
Al R.
FREEZER KITCHENAID KRFF507ESS00 "Arrived to inspect frost underneath the freezer compartment drawer.Found an excessive amount of frosted ice buildup inside freezer section.Melted the ice, cleaned the sticky substance from cabinet to allow the door to seal to the cabinet.
James C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. Found no function from ui. Tested voltage and found voltage from control to ui missing. Installed new control and ran diagnostics. Unit tests good. Job complete
David Z.
FREEZER WHIRLPOOL MSD2454GR Arrived on site to diagnose refrigerator that was building ice on bottom of Fc. Performed diagnosis and found drain clogged and causing ice to form. Defrosted and melted ice and cleared drain. All is draining and working as designed.Call complete.
Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested. When I tested the fill tube, no water came in. I checked the fill tube at the bottom left hinge and found it frozen. Using my steamer, I cleared the line and retested. Ice maker filled and is operating as designed. No water leaks observed during service, job completed."
Robert J.
WINE COOLER KITCHENAID KUWL204ESB Arrived on job for complaints of bottom grate not straight and door not straight. Will need top and bottom hinges. Also make sue unit is completely leveled. ; ordrng 1 4344754 (hinge-door) and 1 W10239363 (hinge-door)
Lou S.
REFRIGERATOR GE GSS25GMHJCES "Arrived on site to install previously diagnosed and ordered parts. Due to not dispensing water, I removed and replaced the filter head assembly and tested. Unit is operating as designed. The inlet valve was not needed. No water leaks observed during service, job completed."
Lou S.
DRYER WHIRLPOOL MEDB850YG0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a very loud grinding noise. I found that the unit blower wheel housing axle is rusted and will need to be replaced.I am ordering the blower housing, blower wheel and pulley (just in case) and CNOTE-LSO PER CUSTOMER REQUEST.Cleaned lint from unit. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP8544737 (wheel) and 1 WP8544739 (pulley-mtr) and 1 WPW10256512 (housing)"
David S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to install previous diagnosed parts. I removed the old door and replaced new. I tested the door operations and all tested good. New door is sealing properly. Job complete now water leaks detected.
David S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed parts. I removed the failed UI and replaced with new. I powered the unit back on and got the unit connected to the customers app and wifi. Job complete.
Lou S.
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and the water didn’t heat up. When I went to remove the side panels to remove the unit from the wall, I found that 3 of the 4 installation screws were stripped out. I advised the customer of my findings and that I would need to order more screws and come back.I am ordering the six (6) installation screws and will return with all prescreened parts. ; ordrng 6 W10737666 (screw)s"
Lou S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit gets very loud when they open the right RC door. When I opened the unit door, I diffuser opening and making a loud noise. I am ordering the diffuser and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to part being out of stock. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11164593 (diffuser)"
David Z.
REFRIGERATOR KITCHENAID KSSS48QDX05 "Arrived on site to diagnose refrigerator that had no power in unit. Compressor was off and no lights either. Performed diagnostic and voltage checks. Found power at switch, and could hear defrost timer ticking, but no power coming out. Recommended replacement of defrost timer to resolve issues, Replaced defrost timer and retested. All is now rocking as designed, and compressor is on and running.
James C.
REFRIGERATOR BOSCH B20CS80SNS/01 Arrived on site and punctured sealed system. Found no refrigerant in system. Installed new drier and stub to test for leaks. Found system would not hold vacuum. Inspected evaporator and found no leaks. Unit has corrosion on external copper lines and rust on condenser lines but no leaks found there. Job complete
Eman J.
REFRIGERATOR WHIRLPOOL KRSF705HPS00 Arrived onsite for refrigerator dispenser making loud noise. Tested system. Everything is working as it should. Job complete.
Robert J.
MICROWAVE JENN-AIR JMC2430DS01 Arrived on job for complaints of no display. Found voltage to display but not working. Replaced control panel and display working properly.
James C.
WASHER MAYTAG MVWX655DW1 Arrived on site and installed new drive hub. Tested operation and found unit working properly. Job complete
Eman J.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with strong gas smell. Tested system. Found no valve faulty. Replaced valve. Tested system. Everything works as designed. No gas leaks at time of service. Job complete.
David S.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave fuse tripping. Unit will also need a magnetron W10754299. Office to reschedule.; ordrng 1 W10754299 (magnetron)"
David Z.
REFRIGERATOR KITCHENAID KSSO48QTX03 Arrived on site to diagnose icemaker that was leaking. Performed diagnostic on unit and found an icicle hanging from the front of the icemaker. Found crack in front of IM mold that was leaking. Replaced icemaker and retested. Leak is no longer present. Call complete.
Lou S.
DISHWASHER WHIRLPOOL KUDC03FVSS0 "Arrived on site to inspect dishwasher dispenser issues. Upon further inspection, the customer advised that the dispenser was replaced but when she filled the rinse aid, all of it dispensed out in one wash cycle. I removed the outer panel and console and found that the main control had shorted out and melted the control housing, the inner door mastic and the relay to the dispenser was shorted as I found a burnt spot on the control which would explain why the dispenser isn’t operating. Also, I found where water is badly leaking from the vent area down to the dispenser. I advised the customer that the unit will need the main harness, main control, vent assembly & gasket and the console,
Lou S.
OVEN WHIRLPOOL WFG381LVS1 "Arrived on site to inspect range gas smells. Upon further inspection, customer advised that the last time they used the unit, they could smell a strong odor of gas coming from the unit. I tested the unit on bake at 350 degrees and allowed the unit to operate for approximately 30mins and could only smell the residual gas odor from being burned. I checked the ignitor and burner and both are good. Checked the flame with the spreader removed ad it is operating as designed. I advised the customer the unit is operating as designed. No gas leaks detected during service, job completed."
Robert J.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job to replace vent and tub. After replacement test operation all functions working properly. No leaks detected at time of service