"Arrived on site to replace previously diagnosed console, replaced console, tested unit, unit is now running as designed, job complete."

Arrived onsite to install previously ordered part. Upon arrival I installed the new shield and the unit and found the unit as designed. I

"Arrived on site for dishwasher leaking. Found f9e2, f8e4, f8e1, f8e2. Cleared and ran diagnostics. All components functioning as normal. Saw leak from under right side door bracket. Removed from wall. Found leak from cabinet. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

"Arrived on site , pulled fridge out and turned water vale on . Ran ice harvest couple times to bleed air out of lines . Im is harvesting and filling . No water leaks at wall or at unit connections . Job complete"

Arrived on site with parts ordered. Customer was going to have a work meeting and requested reschedule. Reset for fri am. ; schdld next appmnt for 1/12 FRI AM

"Arrived on site to inspect microwave door not closing. Upon further inspection, the customer advised that when they close the microwave door, they have to push in on the door to get the interior light to turn off and the unit will start a cycle. I demonstrated on how the manufacturer reports that the door should be closed which is a slight slam or closing on its own. I tested several times and could not duplicate the issue. Based off the customers description of what theyre seeing, I am ordering the inner door panel and hinges and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 2 W11675306 (Hinge)s and 1 W11684570 (MW inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Ui is not powering on. Also found none of the cooktop ignitors are energizing. Found cut on power cord. Bypassed the cut with jumper and unit powered on. Need to replace cord. Left unit unplugged. Ordering cord. Office to reschedule ; ordrng 1 W11023766 (Power cord)"

Arrived on site for takes too long to dry. Upon arrival ran vent test and test failed for electric dryers. Disconnected vent hose and test unit and vent test now passes. Uploaded pictures on SD. Ran a normal and time dry cycle and unit is heating correctly. Unit is operating as designed. Recommended that customer have vent cleaned. 186.71 c.c autho # F44KJN

Arrived onsite for not reaching temp and determined bake Element is not heating. Determined bake element shorted. Ordering bake element to repair. ; ordrng 1 W11099784 (Control) and 1 W10541944 (Bake element)

"Arrived on site to inspect unit for no power and control panel being unresponsive. Upon closer inspection found voltage to be correct at junction box, ground not connected properly in junction box as well as wires being loose due to, too large of wire nuts used. Tightened ground and used smaller wire nuts to get better connection on wires. Tested unit, unit is running as intended. No leaks detected at this time. Job complete."

"Arrived on site to test unit not operating properly, tested unit found console plastic almost completely peeled off letting water into the UI shorting it. Will need to replace console housing and UI. Ordering additional parts to ensure completion, ordered parts, office to reschedule.; ordrng 1 W11660284 (Console) and 1 W11537778 (Heater)"

"Arrived on site to replaced basket. Found cabinet framing is damaged causing excessive wobbling. Needing cabinet replaced before basket is replaced to prevent further damage. Contacted Techline and documented findings. Needing 2hrs on return visit and office to reschedule. Recommend replacing cabinet, wash basket, gearcase suspension, leveling legs, tub ring, cam and belt. Customer will be contacting whirlpool as she has had issues since day one. Customer stated they had installers return multiple times to level. SR#7738177975; ordrng 1 W10596395 (Cabinet) and 4 W11213957 (Leveling feet)s and 1 W11611297 (Belt) and 1 W11454372 (Gearcase)"

Downside to install previously diagnosed parts. Inspected unit and work area. I replaced both infinite switches for the bigger burgers and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived onsite for washer not completing a cycle. On inspection it took me 20 minutes to into service mode. Once in service mode I went to component testing and the only thing that I could turn on was the cold water. I tried drain,agitate, spin hot water did not work in component testing. Ordering a control board and returning everything else. ; schdld next appmnt for 1/19 FRI !"

"Arrived on site to inspect dryer no drying clothing. Upon further inspection, I found the customer drying a load of clothing. Customer advised that the unit drying is intermittent. I found the unit hot/warm from the cycle. Using my vent test kit, I tested the airflow to the unit and found the first two tests failed (photos). I tested a third time with the vent tube removed at the back of the unit and the test passed telling me the unit is operating as designed. I advised the customer of my findings and recommended they have the vents checked/cleaned professionally. No lint observed within the unit during service, job completed."

Arrived on site to test unit for center burner not igniting. Found clogged burner head. Cleaned burner test unit and unit test good job complete.

Arrived onsite and found unit operating with failed cam and belt. Replaced the cam and belt. Unit is now operating as designed. Advised customer on repair.

"Arrived on site ,replaced basket ,suspensions . Found on basket a lot of drainage holes not punched thru . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job completed"

"Arrived onsite for refrigerator making noise. On inspection I went to the back of the unit to see if the compressor was having an issue, found nothing by the compressor that would make noise. I went to the service menu and turn the fans on to see if any of them was making a noise. Did not hear anything out of the ornery. Was there a hour looking for the noise and never heard it. Informed the customer that the ice maker or the compressor could make loud noise in the middle of the night. No water leaks detected during service."

"Arrived on site to inspect unit for start button not responding and all other buttons working. Upon closer inspection found error code f2e1 present and start button being the only thing not responding. Replaced damaged panel control, tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found the right RC door gasket badly torn (photo). Checked the other two gaskets and theyre good. I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I checked for gaps and found none. Made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site. Diagnosed leak is due to ice build up in freezer because of a bad door,replaced icemaker,adjusted drain pan checked drain clear no obstruction,cleared ice from freezer replaced door checked door seal good,ran harvest test passed ran fill test passed."

Arrived on site for wall oven not turning on. Upon arrival confirmed issue and found stable power connection. Found ui thermal fuse blown and replaced it. Found fully functionality restored and oven working as designed call complete

"Arrived onsite for dryer not powering on. Checked the outlet no power, then pulled the cover for the pig tail and found that neutral had shorted to the L2 leg. Went to turn the breaker on and it was pad locked by the landlord. Customer will contact landlord to get key to reset breaker. Was unable to test dryer."

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Ran a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for unit making noise immediately during operation. On arrival disassembled entire unit and found blower wheel visibly failed. Removed and replaced. Tested and unit is functioning properly. Job completed

Arrived onsite for an issue with the ignitors not working . Found shorted module. Replaced spark module to repair. All checks good. Unit is now operating as designed.

Arrived on site to test unit for unit not draining. Test unit and found clogged drain motor. Cleared drain motor test unit and unit test good job complete.

"Arrived on site to inspect for buzzing/ vibrating noise coming from unit intermittently. Upon closer inspection was able to mimic noise and get it to go away by pushing on doors. Removed back panel found cap tub and a molex to vibrating on cabinet. Secured molex and cap tube away from cavity, tested unit, unit is running as intended. Job complete."

"Arrived on site to test unit for vibration noise, tested unit and found vibration noise coming from within the freezer, inspected and found ice try vibrating against back evaporator cover, adjusted ice bin and evaporator cover, vibration/noise is gone, leveled unit, no leaks detected, job complete."

"Arrived on site to install previously ordered parts. Replaced gearcase, cam, and actuator, test unit and belt is making a screeching noise at beginning of spin. Need to replace belt as well. Contacted claims for authorization. Autho was given for belt. Replaced belt. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for dryer not heating correctly. Upon arrival found element at 9.2ohms, and 7nit had stable power supply with no errors in diagnostics. Found clog in venting of home and instructed customer to get a dryer vent cleaning. Also replaced cutoffs and tested unit, found dryer working as designed call complete"

"Arrived on site to replace previously diagnosed basket and valve, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a DW that is not washing dishes. Upon arrival I put the unit in diagnostic mode and found F4e3 motor not running code and the unit did not run. I replaced the sump&motor and tested the unit and found unit operating as designed.

"Arrived on site to inspect dishwasher door falling off. Upon further inspection, I tested the door functions and found it would fall open. I pulled the unit out to find the left door hinge spring had fallen off and separated from the hinge due to the sound insulation getting wrapped around the spring. I adjusted the spring to the hinge and using a ziptie, secured the spring hook on both hinges to prevent the hook from disengaging again and pushed the insulation back away from the hinge. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and tested unit for noisy running operation. Ran test 4 compressor test and determined unit is operating as designed within specifications. All checks good. Advised owner on findings.

"Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Around the unit through diagnostics and did confirm an F8 E1 (low/no water detected during the fill) error code. Tested both valves and found the cold water valve, not drying in any water. Checked voltage on the valve and found proper voltage being sent from the control. I replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect refrigerator noises. Upon arrival, the customer advised that they were notified by the vendor that the unit is being replaced on 01/10/24. No repairs made at this time, job completed."

"Arrived onsite for unit console not responding and display being dimly lit. Upon arrival customer stated that unit was not responding then lost total power due to storm. Once the storm cleared , unit powered on and has been functioning since. No error codes stored and unit is functioning properly. Called techline for assistance. Spoke to Nate SR#7738168242. Tech notified that since unit is not in a failed state, proper diagnosis can not be completed. If found in a failed state voltages need to be verified from control. Notified tech line that control and UI have been replaced. Customer will monitor. Job complete"

Arrived on site to inspect previously ordered part. Upon arrival I installed the ui as it comes with the ui harness. And tested the unit several times and found unit operating as designed. I showed the customer how to connect the unit to the WiFi so that the unit can get its updates and keep the unit operating properly.

Arrived on site for door not alining properly . Found installation need to be tweaked to match counter top . Only issue found . No water leaks detected at time of service. Job complete

Arrived on site to test unit for not washing and not drying. Test unit and found bad wash motor and element. Replaced sump and Motor and heating element. Test unit and unit test good job complete.

Arrived on site for a dishwasher that is really loud. Inspected unit and work area. Did confirm the customers complaint and found the unit making a loud grinding sound when the wash motor was running. Checked the wash motor and found the windings opening up causing the issue. I went ahead and replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect unit for not heating during drying cycles. Upon arrival error code f2e1 present. Upon closer inspection found heating element was severed in multiple pieces. Replaced damaged heating element, tested unit, unit is running as intended. Job complete."

"2021Arrived on site for no ice. Removed cover found broken wires on grid cutter,ran diagnostics pump not sending power to valve,replaced grid cutter and pump ran diagnostics all test passed."

Arrived on site to replace fresh food door . Found door was not correct for this model . Replaced ordered hinge parts . Reduced gap but will need door to complete repair . Ordering fresh food door and center hinge . No water leaks detected at time of service. Call to set return. ; ordrng 1 LW10570564 (Fc door black) and 1 WP2166037 (Center hinge)

"Arrived on site for washer not spinning, just fills and drains. Found f8e1. Ran through test and confirmed unit does fill wash drain and spin. Completed with same error. Blew through pressure hose to confirm it is not clogged. Was going to replace valve and control but valve part was wrong in box. Replaced control,as it has pressure switch. Ran through diagnostics again. This time unit passed with no error. Call complete. ; ordrng 1 W11513255 (Water valve)"

"Arrived onsite to replace faulty basket. Customer moved unit to garage due to not being able to operate. Replaced suspension, basket and tub ring. Unit is functioning properly. Job complete"

Arrived on site for door damage. Upon arrival inspected unit and found fresh food door was damaged. Replaced door. Unit is functioning properly. Job complete.

"Arrived on site for not spinning correctly and leaving clothes wet at end of cycle. Upon arrival,ran diagnostics and got error code F7-E1 basket speed fault. Test unit and found shaft spins but does not catch hub on basket. Removed hub for inspection and found hub gear has failed. Need to replace hub. Replaced with truck stock"

Arrived on site to replace faulty fan and cavity thermistor. Replace parts and tested. Unit is now functioning properly. Job complete.

Arrived on site for refrigerator not making ice or dispensing water properly. Upon arrival confirmed complaint found refrigerator was connected to a water softener system and also found that the water valve was not allowing any water to pass through. I replaced water valve and instructed the customer to leave the filter out of the fridge and valve both icemakers and the dispenser functioning as designed with no leaks call complete

Arrived onsite for oven over heating. Pulled oven tested the temperature sensor 1k bake burner 19 ohms broiler element 29 ohms cutoff was good. Reinstalled the unit and testing temperature high side 413? low side 328? avg 360? set 350? calibrated the unit down -5 the unit is operating as designed now.

"Arrived onsite for a range with a malfunction center burner. Upon arrival I tested the the burner and found that it would not ignite right away, I cleaned and adjusted the burner head and tested and found no change. I am ordering the burner head and returning on 01/11/24; ordrng 1 W11435660 (BURNR-HEAD)"

"Arrived on site to test unit for no power, customer stated it has power but console is acting erratic, split door and inspected console, found corrosion which shorted UI, replaced console, advised customer to limit moisture on top of console, tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for a vent hood not operating at proper speeds. I tested the vent hood and found all three fan speeds working as designed and no issues. The customer stated the inspector said they were not working correctly. All functions on the hood are working as designed. Call complete.

"KDTM604KPS2 Arrived to inspect drying and washability. The customer was using the correct type of detergent and I made recommendations on the amount, that matches their usage. The rinse agent was set too high and I corrected, via the hidden menu system. Operational test good, no leaks observed during service."

Arrived on site to test unit for gas smell. Found bake burner not lighting all around. Will order new bake burner office to reschedule ; ordrng 1 W11220387 (Bake burner)

"Arrived on site to inspect unit for tripping breaker during normal operations. Upon closer inspection was able to preheat oven to 350 with no issues, customer stated issue typically happened during preheat cycle. Informed customer of ongoing issues with GFCI, AFCI breakers and showed service pointer regarding issue. Recommend having contractor change out faulty breaker with properly functioning breaker. Job complete."

"E32AR85PQSE Arrived to inspect cooling issue. I found the slightest frost pattern at the capillary tube entrance into the cabinet and up to, and including approximately two inches of evaporator, cap tube receiving tubing. There was not enough frost/cooling to create an ice ball. Thermography reveled the compressor in the low 100s and the condenser was just slightly elevated above room temperature, much too cool on both accounts to create cooling. The compressor was drawing 0.22 amps during run and would only draw 4.68 amps during short-cycled start attempts. The compressor did attempt to start three times, an indicator of the presence of some gas within the system. Additionally, thermography then revealed within the first few minutes of compressor reengagement, there was appreciable heat within the discharge and condenser, and the amp draw was near double. Suspecting a leak within the system, I tapped both high and low sides and found 86 psi on the high and 16 of vacuum on the low, leading to a high likelihood of a very slow leak. I removed and replaced the evaporator, compressor, dye drier and service port. Ensuring vacuum made it below 500 microns and held for additional time, I charged with the MFG specified refrigerant charge and tested. The unit began cooling and operated as designed. No water connections to unit."

"Arrived on site to replace previously diagnosed ice maker, valve, and UI. Replaced parts, leveled unit, tested unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect venthood blower not working on the lower settings. Upon further inspection, I tested the venthood blower settings and all are operating as designed. The customer advised that the #1 & #2 speed settings intermittently wont work. I found a large amount of cooking grease on the main control and the blower motor looks fine. I tested continuity at the control and got good readings. I advised the customer of my findings and the only thing that could be happening is the switches arent making good contact inside but Im unable to open the control to check. I am ordering the main control and scheduled return service for 01/11/24. ; schdld next appmnt for 1/11 THU !"

Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new float and tested the unit and found unit operating as designed

Arrived on site to install previously diagnosed control. Found parts were not correct. Spoke with service management and corrected issue. Ordering parts and scheduled for 1/15. ; ordrng 1 W10906428 (Control) and 1 W11025157 (Sump assembly) and 1 W11227372 (Harness)

Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. The customer advised that her old washing machine locked immediately as soon as the cycle started and they were unsure why the unit wasnt locked from the start. I did confirm that this is normal operation and just the programming of the unit. Tested the unit several times and the unit is working and operating as designed. Call complete.

Arrived on site for dryer leaking to much water when steam feature was used. Upon arrival confirmed issue and found valve ohming at 1.5k and slightly leaking. Replaced valve and tested steam features. Found no leaks and unit working as designed. Also informed customer on how much laundry to put into unit when using steam refresh cycle. Call complete

"Arrived on site for a washing machine that had a basket pull away from the cabinet. Inspected unit and work area. Found one of the suspension rods had broken and fell. The customer advised that randomly the unit will start going off balance, and will start banging really loudly. Looked through ServiceMatters and found a service pointer that deals with this issue (W11684122). Verified the customers, model and serial numbers matched the range within the service pointer and checked the basket. Found the holes on the inside of the basket had not been fully punched through. Per the service pointer we will need to order the new basket for repair. Ordering the basket and will return with a couple extra parts. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

Arrived onsite with replacement knob. Job complete.

Arrived onsite for a range with the ovens not getting hot. I found the shut off on the regulator not opened. I opened it and tested the ovens. Both ovens are working as designed. Call complete.

Arrived onsite and found unit operating with concerns about lint on clothes following washing. Provided detailed instruction on design and detergent use and water volume. All checks good. Calibrated.

On arrival verified complaint for F7E1. Ran diagnostics check for error codes and confirmed code F7e1. Ran tach test in sensor check and it functions correctly. Ran spin and agitate check and cam made noise. Found gearcase is dry but cam is wearing down and so is the belt. Replaced both. This can cause the F7E1 code. Ran calibration and job complete no leaks detected during service.

"Arrived on site. Found gasket not sealing to cabinet,remolded gasket checked door seal good."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

KODE500ESS20 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty upper oven handle and tested. Operational test good.

Arrived onsite to install previously ordered parts. Upon arrival I installed the new basket SP?W11695259. And new suspension. And tested the unit and found unit operating as designed no leak

On arrival verified complaint of unit not pumping out all the water. Visual inspection of unit showed no issues. Checked error codes found no error codes. Ran diag cycle and machine is working as designed no noises or failures. Advised customer on proper use and care. Job complete no leaks detected during service.

Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and now has good air flow after the customer had the vent cleaned. Call complete.

Arrived onsite for washer not filling up with water. On inspection I ran the unit on heavy cycle and during the agitation cycle the unit did not lock the lid due the cycle. Installed a new control board and retested the unit it now locks the lid in agate cycle. Informed the customer that the unit does not fill up like the old washer did. She is loading the washer 90% full to the top. Told customer about 2/3 of the way up on the top is as high as you want to go. The unit is operating as designed and no water leaks detected during service.

"Arrived onsite for dishwasher with error F8E4 overflow sensor tripped. Found no water in the tray and did not find the error in memory. Ran the unit to see if I could see a leak. It completed the diagnostics cycle with no issues. Saw no evidence of water leak, the unit was unplugged and water turn off. I found no issues."

"Arrived on site ,replaced valve . Ran diagnostics all checked normal. Job complete"

Arrived onsite for a range to replace the previous diagnosed parts. I replaced both convection fans and the main control on the right side large oven. I tested the oven and it is working as designed. Call complete.

Arrived onsite and found unit operating with f0e2 error code. Customer had experienced a sudsing leak. Advised customer on proper use and care. Unit does not leak during full cycle as tested by maintenance.

"Arrived on site. Replaced switch,slides added adhesive to liner gaps in freezer section,replaced damper,left damper unplugged ran fan found air leaking around housing,added sealer around housing till air was no longer leaking around housing,reconnected damper tested damper operation unit working as designed."

Arrived on site for a washer walking. On inspection ran the unit In diagnostic mode and during the spring cycle it started to move when the spin cycle started up. Replaced the suspension and now during spin it does not move around anymore. No water leaks detected during service.

"Arrived on site for unit. Not draining properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error Codes for Long fill and off balance error. Ran test and components passed, including drain pump. Found that drain hose was inserted at the standpipe about a foot and a half when it should only be inserted no more than 4 to 5 inches. Unit was siphoning, causing the Longfield air to appear and cycle not complete properly. Secure drain hose properly and tested. Unit is functioning properly. Job complete ."

Arrived on site for previous valve issue . Parts not needed . Found insulation blocking return vent and water line frozen up . Cleared return and thawed out water line . Adjusted Dampner temp and control temp set too cold . No water leaks detected at time of service. Job complete

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over and no signs of heater attempting to defrost, will need to replace heater harness assembly, thermistor, control and UI on next visit, ordering parts, advised customer to unplug unit 24-48 hours before next service, reschedule for 1/10 ; ordrng 1 W11650662 (Heater harness) and 1 W11518204 (User interface) and 1 WPW10384183 (Thermistor)"

Arrived on site to test unit for unit tripping breaker when oven turns on. Replace bake and broiler elements test unit and unit still tripping breaker. Advised customer to check breaker job complete.

"Arrived on site for squeaking at beginning of spin cycle. Upon arrival, test unit and begins to squeak at beginning of spin,then stops squeaking. Raised unit to inspect lower components. Found belt loose. Need to replace belt. Replaced belt W11239857. Test unit and is operating as designed. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket to sealed properly. Test3d door operations and it is operating and sealing as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for gas smell. Test unit and found oven heating then not turning g back on releasing gas. Will need new igniter and bake burner. Customer declined estimate job complete.

"Arrived on site to replace valve and pressure regulator diagnosed on previous trip. Replaced water valve and added pressure regulator to water line. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the control panel and tested the unit. Found all buttons working and operating as designed. Call complete.

Arrived onsite and determined unit drain hose had been inserted deep enough into the standpipe to cause consistent siphoning. Tested unit and determined unit to be operating as designed after having the drain properly installed.

Arrived on site for refrigerator not cooling. Unit was unplugged. Confirmed compressor shutting off on overload. Use new start device. Compressor still does not start. Will need new compressor. Copper cap tube. R600. Office will call to schedule; ordrng 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 W11574734 (Compressor)

Arrived onsite for a wall oven that keeps beeping and giving a power failure message. On arrival I found the UI power button not responding. I checked for correct voltage at the UI and found it good. I found the connector on the left side of the chassis not snapped all the way in. I snapped the connector closed and powered the oven. I found a stored F6E0 UI lost communications error code. I deleted the code and tested all functions of the oven and microwave. All are working as designed. The unit is connected to WiFi. I explained to the customer to monitor the unit and if it continues to happen we would need to replace the console. Call complete.

"Arrived onsite for a laundry center that is have water temp issues. Upon arrival I checked that the hoses where connected to the correct valve (hot water tap to hot water valve and cold water tap to cold water valve) and found that they where connected correctly. I then removed the hot water hose from the unit and turned the tap on and found hood water flow but the water would,not get hot it would get some water warm but then it gets cold again. This continued to happen no matter how long the hot water ran. I did the same with the cold water and it stayed cold which is normal. I advised the customer that This issue is a plumbing issue."

Arrived on site for washer starting but not filing and timing out to low flow error code . Found cold water valve connection had backed itself off valve . Replaced connection . Ran diagnostics as well as quick wash and normal cycle . All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for unit having damage door. Upon arrival inspected unit and found freezer door damaged. Customer had whirlpool. Send doors on site. Replace freezer door. Unit is functioning properly. Job complete

"Arrived on site to inspect unit for not heating or tumbling. Upon closer inspection found thermal fuse reading open. Replaced bad thermal fuse with functioning thermal fuse. Tested unit, unit is running as intended. Job complete."