Local Reviews
Powered by Fluid LOCALConnor Montgomery - Five Star Oven Repair
Amber Donovan - Austin, TX
Sorry for the delay. I was traveling and it slipped my mind. Conner was awesome. Very friendly, professional and quick and solving our issue. He helped us understand the problem in a customer friendly manner and I would high recommend his work. Thank you for making this painless!
Great service
Megmarq - Austin, TX
Luis M fixed our refrigerator efficiently, and provided a great customer service experience!
GREAT SERVICE! GREAT KNOWLEDGEABLE TECHNICIAN!
Doug - Round Rock, TX
Jerry was fantastic! My JennAir fridge never ran well from the moment it was newly installed and Jerry's experience and knowledge helped him clear up all of the issues that 100% due to original build and installation oversights. Jerry saved the day on this!
Great Service....But Pretty Pricey!
Robin - Georgetown, TX
5 stars to Mike Gomez for excellent service!
great service
William - Round Rock, TX
terrific
Excellent service
Tina - Horseshoe Bay, TX
Excellent and friendly service
Shannon - Austin, TX
Robert
Cornejo - Leander, TX
Excellent Service
Great Service
Mr - Round Rock, TX
Jonathan did a great job explaining the issue and respecting our home. He was really nice and helpful. We always have great service with appliance express.
Knew his stuff!
Deborah - Temple, TX
Needed a new display panel on our fridge. Steve was on time, friendly and efficient. He helped me set up the options, too. We’ll hire them again!
Roger
Roger - Belton, TX
Technican was timely, cordial and professional in his demeanor
Jimette
Jimette Rosas - Spicewood, TX
Paul and Appliance Express did a great job!
Awesome service
Mrs Jackson - Schertz, TX
Ruth
Ruth - Austin, TX
Great service, punctual, professional and friendly; straight to the problem and fixed
Friendly service
Lauren - Liberty Hill, TX
Prompt and professional service call
Kimie - Dripping Springs, TX
Whirlpool Refrigerator Service
Sandyhai - Hutto, TX
When our fridge stopped making ice we received great customer service both over the phone and in person by our technicians Nathan and Michael. The only minor set back was one tech forgot to reattach some wires so our lights inside the fridge wouldnt turn on after he left. No biggie! We called and they came back out the same day and lights were back on in less than 5 mins! Thanks!
Great Service
Chad - Seguin, TX
Awesome Technician
Trudy - Austin, TX
Joseph explained everything he was doing step by step. He was an awesome Tech!!
Awesome Service!
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Great service
Daley - Cedar Park, TX
Quick and good
Sadia - Pflugerville, TX
Great service
Charles - Georgetown, TX
Fridge on the Fritz, Fixed Fabulously
Rebecca - Cedar Park, TX
Great service, extremely competent technician...but bottom-line? He diagnosed and fixed the problem quickly and with no fuss or drama. Personable interaction and quick turnaround.
Great and Fast Service
Haktan - Cedar Park, TX
Dishwasher broken, Luo came on Monday quickly identified the problem, ordered the parts same day. And very next day, he came to install without any hassle. Luo is great technician, reliable and most importantly he knows what he is doing. Thank you Luo for the great and fast service.
Awesome Service!
Christina - Pflugerville, TX
Nathan is exceptional. He exceed expections by sharing his knowledge on washer and dryer. If I have an issue again, please send him back.
Excellent warranty service
David - Taylor, TX
Julie
Vanderhaar - Georgetown, TX
Lou was very knowledgeable and courteous.
Great Service Mike is awesome.
Pat - Robinson, TX
Mike was very professional and did an excellent repair on our refrigerator. He was knowledgeable and explained everything to us where could understand the situation.. Would highly recommend Appliance Express and especially Mike.
Excellent customer service!
Amy - Burnet, TX
Excellent customer service
Vikki - Round Rock, TX
Tremendous service
Pamela - Georgetown, TX
Steve was the technician. Our propane stove top had not been originally installed correctly. Steve went above and beyond to correct that and additionally fine tuned the burners to a better simmer setting. Additionally, he was polite and professional. If we ever have a need like this, we’ll call Appliace Express. Hats off to you!
Great service
Ressler - Georgetown, TX
Mike was very knowledgeable and explained everything well
Good Service
Kenneth - Waco, TX
Good service, called and showed up when promised. Resolved issue. Operator was very friendly and knowledgeable.
Great Service
Melisa - Pflugerville, TX
Nathan did an outstanding job fixing a leak in our fridge and a warped housing for our water filter. Thank you!
Great service
Holmes - Leander, TX
Lou was prompt, thorough and helpful
Above average
Robert - Austin, TX
Satisfied
Amazing Service
Susan - Horseshoe Bay, TX
Tommy was very professional and efficient in fixing my dishwasher. I will definitely request him again if anything else breaks down.
Timely and efficient
Alfred - Georgetown, TX
We appreciate the quick response to address our appliance issues.
Catherine
Wilson - Killeen, TX
Awesome service!
Great service!
Dj - Austin, TX
Joseph Cordell came and fixed my microwave very quickly. Beyond that though he was so friendly, personable and helpful explaining how some of my other appliances work. If anything were to ever happen to my appliances, appliance express will be my first phone call.
Lindsey
Lindsey - Austin, TX
Joseph came with the necessary parts to make the repair after my appliance broke. I was extremely happy with his work and expertise. Joseph was on time, courteous, knowledgeable, and very helpful with suggestions on maintenance. I would highly recommend him to my friends.
Vanesa
Mr - Austin, TX
Great Service
Joan - Leander, TX
This was the best service I had ever received..I will definitely recommend Jerry to anyone who needs service!! Thank u so much for the great service!!
great service
Williams - Belton, TX
Amazing Service!
Erin - Austin, TX
Appliance Express is wonderful! Their technicians are very professional, courteous, and extremely helpful and informative. They put on shoe covers without being asked, they are always very polite and timely, and they treat the customer and the home with respect and consideration. Clif was very thorough and efficient. I also love how pleasant and knowledgeable they are - Clif had many useful tips for me in addition to ensuring my dishwasher was working optimally. I would recommend Appliance Express hands-down, every time, for appliance repair/maintenance!
Great service, Jonathan was awesome.
MsHuggins - Georgetown, TX
Jonathan was awesome. He was courteous and explained the services. He also took time to explain about other whirlpool products in the home.
Great service
Starley - Leander, TX
Great service
Michael - Temple, TX
Service was great.
Lou was terrific and gave helpful hints for my dishwasher productivity
Dunn - Cedar Park, TX
Todd
Hoerner - Georgetown, TX
Great service, Lou was very thorough in trying to identify our issue and resolve it.
Monica
Moore - San Antonio, TX
Awesome service
Chavez - Waco, TX
Mike Gomez was awesome, knowledgeable and gave great customer service!
Cathyvery friendly
Gay - Belton, TX
Very friendly
Impressive
Lynn - Highland Haven, TX
Arrived early which was great. Have not had time to test the dishwasher repair but will soon.
Amazing Service-Very Professional
MaryAnn - Georgetown, TX
Jonathan Short was extremely professional, work very hard to diagnose a problem with my refrigerator. At each step of his working Johnathan kindly explained the testing he was performing and the results. I was extremely pleased with the service and results. I am very pleased with the results and the price of the work that was done. Jonathan did an excellent job. I will definitely call Appliance Express again if I should need their help.
Great service
Estrada - Cedar Park, TX
Lou was very professional
NewOwner
Mr - Liberty Hill, TX
Great Service, Cover Items for everyday use of our products
Great Service
Dick - Georgetown, TX
Every one was friendly and accommodating and the service was done promptly.
Excellent service tech
Jose - Austin, TX
Awesome from the beginning the the end. Tech has great attitude, very knowledgeable. I would recommend Joseph to a family member.
Great service
John - Austin, TX
Bob
Hyatt - Seguin, TX
I am impressed from my call to report concern to updates on the day, the time of day and finally the exact time to expect the repair man. Kevin was courteous, professional, and represents your company in a positive a d professional manner.
Great service!
Jennifer - Lorena, TX
Mike is very professional!
Theresa
Theresa - Bertram, TX
Came when scheduled.
Lou is the man
Anonymous - Cedar Park, TX
Lou was great!
Patient and excellent service.
Meeks - Leander, TX
Totally resolved issue. Patient and friendly.
Kelley
Karvandi - Leander, TX
Lindsey
Lindsey - Austin, TX
Excellent service. Reasonably priced.
Ann Baird
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
Tyler Mycoskie
Mr - The Hills, TX
Professional &Knowledgeable
Enrique - Austin, TX
Quick and efficient
Kaya - Morgan's Point Resort, TX
Worked diligently to get our dryer repaired. Was very polite and cleaned up after.
Excellent Service
Eric - Round Rock, TX
Mike did a great job repairing our refrigerator and answered all our questions about maintaining it. He was prompt, courteous, and knowledgeable. Overall, a great experience.
Brenda Petite
Brenda - Austin, TX
Great job
Derek - Austin, TX
Good work done quickly
Efren
Sanchez - Georgetown, TX
Fast in time efficient
Joy
Taylor - Georgetown, TX
Explained everything in detail.
Super service!
Post - Leander, TX
The gentleman that fixed our dishwasher was super friendly and fast! I’d definitley use this company again!
Fast, Friendly, & Professional
Dustin - Austin, TX
Great Service Guy!!
Lori - Bee Cave, TX
Tommy was awesome.
Phillip
Phillip - Pflugerville, TX
Cathey
Cathey - Austin, TX
Best service ever!!! Tommy was super nice.
Very Polite and nice
Krantz - Belton, TX
Friendly Service
Ashley - Liberty Hill, TX
Lemarc
Lemark - Kyle, TX
Brandon was excellent in customer service along with bein very knowledgeable in his job
Went out of his way
Tracy - Bastrop, TX
Nathan looked at our washer that was not part of his scheduled appointment
Great service
Cathy - Belton, TX
The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!
Great service. Timely arrival.
Valerie - Austin, TX
Great service. Timely arrival. Excellent communication
Great service
MrsCb - Austin, TX
Wonderful service
M.Hendrickson-Garnett - Austin, TX
Luis was wonderful. Excellent service and a great repair job!
Amazing turn around time with parts process. Very efficient in time & ensured we were well taken care of.
Charlnocia - Leander, TX
Very satisfied customer. Excellent Service.
Joe - Killeen, TX
Give Mr Gomez a raise or a big atta boy, when he gets back to the offce, today.
Great job on a glass top replacement
Aila - Round Rock, TX
Monday Nathan was able to accommodate my wishes with the time change of my appointment because he was going to be in the area for a while. Nathan was great; very polite, knowledgeable, fast and really pleasant to deal with. He discovered another problem while changing the top and immediately arranged an appointment on Friday to get the damaged part replaced. Friday it was another good experience when Lou came to do the change. He was done very quickly and he was very courteous providing great service. I can very much recommend both gentlemen; Nathan and Lou. They are great representatives of Appliance Express and the finest of their profession. Warranty Service.
Great
Rowan - Austin, TX
Awesome service. Friendly.
Top notch experience and communicatoin
Randy - Round Rock, TX
Communication throughout the process was excellent. Repair diagnosis was quick, work was professionally done.
Good service
Becker - Georgetown, TX
Honest and incitful service
Junia
Ms Junia hudson - Round Rock, TX
Timely repair cooktop.
Great Service!
Veronica - Harker Heights, TX
Dona was very nice and professional!
Great service
Dale - Horseshoe Bay, TX
Great service!
K Keith - Lorena, TX
Mike was on time, informative, and very thorough! Thank you!
Great Service!
Adriana - Dripping Springs, TX
Conner called me to let me know he was on his way, arrived right on time, and fixed my washing machine quickly! He was very knowledgeable and even gave me some tips to prolong the life of my washer. I would definitely use Appliance Express again.
Very thorough, professional, knowledgeable.
Helen - Austin, TX
Would call back Appliance Express and specifically request for Nathan again, should we encounter any future issues with our appliances.
Great Service
Mr Hall - Hutto, TX
Jonathan did a great job. Very professional.
Great service, great repair man nice kind and very neat and clean and put everything back in place.
Jacobs - Leander, TX
Very nice repair man and great service.
Pleasant experience
Merilyn - Marble Falls, TX
Very courteous and friendly, Good job
Awesome experience
Gilson - Round Rock, TX
GREAT SERVICE
Highlands - Pflugerville, TX
Nathaniel (Nathan) has never let us down. One of the best service experiences we have had. He keeps us in the loop with what he is doing and what still needs to be done. If we were to have a designated person it would be him. Appliance Express has not let us down. Customer service reps are awesome. Quick to respond and friendly over the phone.
Very knowledgeable, courteous
Terry - Kingsland, TX
This company was on top of everything beginning to end. They notified us of every contact, showed up on time, knew exactly what they were doing, were courteous, kept us informed of everything they were doing. I highly recommend. They were just great.
Johann
Johann - Austin, TX
Profession and personabe
Courteous, knowledgeable service technician
Rich - Austin, TX
Great Service
Janice - Georgetown, TX
Steve was very knowledgeable, courteous, and fast. I would say he is one of the best Technicians that I have ever had service an appliance in a long time.
Great service!
Lucille - Killeen, TX
Mike was on time, professional and he fixed my washer! Thank God!!
Fantastic Service!!
The Highlands - Pflugerville, TX
Nathaniel Bolkenstyn has been awesome to work with. He is thorough when communicating what is going on and what needs to happen.
Great service in Nathan
Tracy - Bastrop, TX
Nathan is always professional and curtious.
Great job
Ryan - Austin, TX
Brandon was very helpful and excellent customer service
Angie
Hicks - Waco, TX
Great service!! Would definitely recommend.
tommy was on time and very knowledgable of the product
Bari - Tow, TX
excellent
Great service
George - Round Rock, TX
Exceptional service
Puaala - Killeen, TX
Dona W, 4/5/18, and Mike Gomez, 4/9/18, are exceptional technicians. They are knowledgeable, courteous and efficient.
Ivelis
Ivelis - Harker Heights, TX
Good service
Icemaker Replacement
Mr Gary Dayon - Georgetown, TX
Jonathan Short arrived when he said he would, found, demonstrated, and explained why the particular unit had to be replaced. A new unit was on his truck, and he replaced and solved our problem in 30". Great service accompanied by a knowledgable and professional repairman.
Honest & Reliable.
Roman - Bellmead, TX
Appointments are made and kept. Quality work in a timely manner. Overall satisfactory service.
Matt
Matt - Buda, TX
Excellent customer service!
Great service
Kelley - The Hills, TX
Great Service
Mrs W - Georgetown, TX
Excellent troubleshooting and repair of our Kitchenaid dishwasher. Tech did a great job.
Great Service
martalynne - Temple, TX
Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.
Great
Larry - Burnet, TX
Great service
Vamsi - Bee Cave, TX
The best service for appliance. Strongly recommend them. All are very well versed with their job. Hats off. Timely service n convenient scheduling
Excellent service
Amanda - Austin, TX
Knowledgeable and courteous staff
Great service
Dorothy - Hewitt, TX
Very knowledgeable. Explained everything in common language. Very nice and polite
wonderful respond
Denis - Georgetown, TX
Great service and very friendly service personnel and they both wore shoe booties and fixed the problem
DJ
DJ - Dripping Springs, TX
Very happy with the technician and he did a great job
On time, Courteous and great service
Richard - Austin, TX
Professional
Russ - Austin, TX
Claudia
Zimmerman - Pflugerville, TX
Above and beyond service!
David - San Marcos, TX
The tech, I believe his name was Diego, was friendly and professional, but more importantly, he got the job done right in a short matter of time! Due to needing to order parts, the repair took two visits, but I was kept well informed about the process. And then, to top it off, I needed an extra hand moving a large box and he helped me with that as well. This was a Whirlpool warranty service call too, so in the end, I didn’t have to pay a dime!
Quick, fast service
Brian - Buda, TX
Diagnosed quickly, fixed problem was out in 30 minutes
GREAT SERVICE
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
Great Service
Beavers - Robinson, TX
Mike did a great job explaining what he was doing and why he was doing it.
I was very pleased with the service we received this morning and the knowledge of the repairman.
Michael - Temple, TX
Great Job!
Jane - Georgetown, TX
Mike was on time and very professional and friendly. He located the problem quickly and had it fixed in no time! I was very impressed with him and the associate who first contacted me about scheduling an appointment. I appreciate how quick and easy you made the entire process work for me. Thank you.
Great servive
James - Burnet, TX
Great job, on time and fixed issue.
Great Service
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Satisfied customer
Karen - Georgetown, TX
Mike was very professional and thorough.
Great Service Tech
Tom - Dripping Springs, TX
Brandon showed up when he said he would, was very knowledgeable, anticipated the part need, had the right part and fixed the dishwasher in about 10 minutes.
Awesome Service - as always!
Bryce - Waco, TX
Mike was extremely professional & knew exactly the areas to check to fix our dryer.
Great service/ the repair was not complete but was finished on 3/30
Neail - Austin, TX
Awesome service!!
Christy - Austin, TX
Thanks so much to Scott for great service!
Great Service.
Lesley - Kyle, TX
Brandon did a great job and was on time.
Awesome job
Franklin - Austin, TX
Awesome
Awesome Tech
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
Great Service, very helpful
Robbie - Mountain City, TX
Brandon was thorough, competent, asked the right questions, gave the right answers and was very accommodating and helpful. He left with most of my washer working properly. It still stops on the delicate cycle on "wash" before completing the cycle. Not sure about the heavy or bulky cycles yet (but the casual and regular cycle go all the way through to complete). I am concerned that the washer is filling within 3-4 inches of the top of the tub with just 3 t-shirts in the washer on the wash and both rinse cycles and I don't believe I ever noticed it doing that before I had these issues. The night before he came it filled to the top without any clothes in it when I was just rinsing out the tub and now it's filling all the way up or mostly full with very little in the washer. Brandon told me to wait and see if my washer did work right after recalibrating it and IF there were still issues to call them and I did. I will continue monitoring the various cycles and see if there are more issues. The ones I use most often (casual and regular) are completing their cycles (although they are filling up more than they I've ever noticed them doing before) and the delicate cycle still doesn't complete it's cycle. It stops on wash - not on "cycle finished/completed" and the clothes are still wet.
Great service!
Josh - Austin, TX
very good service
Washer - Austin, TX
excellent service
Excellent Service
Mr Raju - Round Rock, TX
Mr Johnathan is nice friedly guy with immense knowledge and he educated me on the usage and gave very good tips on other appliances as well...thank you!
Well done, Tommy!
Bruce - Marble Falls, TX
Very professional service in all aspects. Tommy came prepared, he was knowledgeable about the issue, and made the repair quickly. I particularly like the fact that he was clean in appearance and put on cloth overshoes before entering my house.......an extra touch showing respect for my home.
Great job!
Bryan - Burnet, TX
Bessie
Bessa - Temple, TX
Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.
Great service!
Aarons - Marble Falls, TX
He came in, found the issue and had it fixed very fast. Thank you so much
Great service, very knowledgeable and friendly
Arron - Fort Hood, TX
I would recommend to others
Great service, plus great attitude
Jackson - Waco, TX
Great Service
Helene - New Braunfels, TX
The Staff was very professional and explained exactly what he was doing.
Great service
Gilbert - Buda, TX
Brandon answered all our questions and was very knowledgeable
Excellent
Amy - Hutto, TX
Nathan was very knowledgeable and made sure the repairs were done correctly. He went above and beyond.
Great Service
Dale - Kyle, TX
Hood Fan Repair
Louis - Georgetown, TX
Mike was prompt, quick to diagnose problem and affect a repair.
Very satisfied
Derek - Kyle, TX
Great Experience
Harley - Georgetown, TX
Appliance Express has always gone over and above to provide excellent customer service. I highly recommend them!
Great service..
Linda - Hutto, TX
I would recommend appliance express..
Such Thorough Service - would recommend to anyone
Christy - Austin, TX
Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!
Excellent Service
James - Georgetown, TX
Mike Chapman is an excellent technician. We asked for him by name when we encountered a problem with our microwave. The appointment was set for the day after I called. The replacement part was available within two days and installed promptly.
Super fast great technician
MrYembar - Round Rock, TX
Jonathan was super fast and helpful had the issue identified and repaired in under 20 minutes. He even gave me a few maintenance pointers. I would highly recommend him again!
Great service, technician was very informative
Suzette - Hutto, TX
Nathan was very professional, informative and experienced.
Good service
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Great services!!
Amy - Cedar Park, TX
Love the services fast and good 🤗 cliff is a very nice guy! I will definitely call them again!
Great service
Dan - Austin, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Great service
Woodrow - Marble Falls, TX
On time
Brandon was amazing: knowledgeable, efficient, friendly. We really appreciated him!
Shirley - Buda, TX
Brandon was able to diagnose the ice maker problem quickly, offered a resolution and repaired it rapidly. He also replaced a part in the washing machine while he was here. He came at the earlier time slot that we were given to expect him which frees up part of our day.
Oven repair
Glendening - San Antonio, TX
Prompt, very competent service
Marcia - Austin, TX
Knowledgeable and patient in explaining the problem.
Linda
George - Austin, TX
Excellent service. Kind repair man.
Awesome service!
Julie - Driftwood, TX
I was very impressed with Brandon and his expertise. He was extremely professional. A wonderful experience from start to finish.
Efficient and kind service !
Danny - Austin, TX
Really nice guys did good job
Ken - Horseshoe Bay, TX
Amazing service
Jason - Killeen, TX
Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.
Prompt, reliable, friendly, helpful
Lisa - Austin, TX
Great service
Mrs Leah Davis - Round Rock, TX
Excellent sservice
Albert - Horseshoe Bay, TX
Very half
Donald - Georgetown, TX
Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.
Chris
Chris - Round Rock, TX
Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
Great technician!
MrsF - Spicewood, TX
Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.
Great service
Jackie - Hutto, TX
Chase was thorough and explained everything he did to solve my problem.
Mike provided outstanding service!
Christine - Georgetown, TX
Mike provided outstanding service and thorough explanations. A+
James
James - Round Rock, TX
Technician is very knowledgeable and very good with customer service. Asset to your company
Great
Tim - New Braunfels, TX
Excellent service
Adam - Waco, TX
Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.
Thank you for quick response. Mike was professional and informative
Melanie - Temple, TX
Good service
Jim - Georgetown, TX
Friendly, professional service technicians
Tommy O.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer leaking. Upon arrival found unit had no error codes tested through diagnostics found unit leaking from bottom.
Kevin B.
RANGE KITCHENAID KFGC558JSS00 Arrived on site for left oven has no broil function. Inspected oven and found only larger oven has any broil function. This is normal for this model. No other repair is needed at this time
Leonardo C.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to replace switch holder replaced part test unit and unit test good. Door closing all the way job complete.
Tyler G.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator not dispensing ice or water at all. Upon arrival customer stated that they have not been able to get the ice to make ice or get the door to dispense water but upon testing the water dispenser I could never get the dispenser to not work it would dispense ice and water exactly as designed Ive been noticed inside the icemaker that the filter was clogged with ice possibly due to the fact that with how many repairs are done already in the past and how much hot air was let into the fridge during prior defrost and then it being turned back on and re-cooling caused the line to freez up. I ran test number 44 and 45 to ensure that the fill tube heater was working accurately and that the icemaker would harvest and fill back up on its own. Unit passed both test with flying colors and inform customer that it will take 24 to 96 hours to refill the bucket full of ice if the problem does come back with the fill line being clogged
David Z.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to diagnose microwave not heating. Ran unit and could hear magnetron sounding weak. No heat found. Checked fuses and interlocks and both are good. Ordering new mag and high voltage system components. ; ordrng 1 W10754514 (magnetron) and 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W11371266 (TRANS)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for fresh food not cooling , freezer is cold . Found evap covered in ice and fan motor stuck in ice . Steamed out evap . Tested fan ,defrost heater , thermostat all checked normal . Drain is draining properly found freezer door not closing properly ,allowing air into freezer compartment. Fixed door issue , now closing properly . Unit is now checking out normal . No water leaks detected at time of service. Job complete."
Kevin B.
RANGE KITCHENAID KSIB900ESS2 Arrived on site and sound left rear burner has a piece of the cooktop surface missing. A new one will be needed to correct the issue took pictures.; ordrng 1 W10808299 (Cooktop surface)
Robert J.
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on job to replace control housing. After replacement customer inspected.
Tyler G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
Jonathan S.
RANGE WHIRLPOOL WFG515S0EB0 Arrived on site to install previous diagnosed parts. Replaced burner caps and tested cooktop operation. Found back right burner going out on low. Made minor adjustment to valve. Tested oven operation. All tested good. Spoke with customer on user care guide.
Tyler G.
DRYER MAYTAG MEDB835DC4 ArRived on site for dryer not functioning properly and making a loud noise and not eating correctl. Upon further inspection of the unit and I cannot find any error codes and after disassembling the dryer I ran a continuity and on resistant test on the heating element in four airflow/thermal fuses in the unit. All hardware past each test with flying colors except for the thermal fuse located on the ducting vent exiting the dryer. I have replacing the thermal fuse everytested unit and verified that everything is now functioning as designed as for the noise I found a sock that had gotten stuck inside the exhaust blower after removing it the unit is malfunctioning with no loud noise. Call complete
Leonardo C.
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for gas smell. Took unit completely off and test all tunings and connection and could not find a leak on the range. Job complete
Andy B.
REFRIGERATOR GE PFSS9PKYASS
David Z.
DRYER WHIRLPOOL MED5630HW1 "Arrived on site to diagnose dryer not drying clothes. Checked airflow with test kit, airflow food. Verified proper voltage at unit. Ran unit again and found no heat coming. Checked all wiring and thermostats and found cutoff thermostat on element not plugged in from factory. Plugged in cutoff. Retested and unit is heating as designed. Call complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace tub feed and spray arms. Replaced parts test unit and unit still leaking. Found inner door damaged from corner allowing water to escape. Ordering née inner door office to reschedule ; ordrng 1 W11226196 (INNER DOOR )
Al R.
DRYER WHIRLPOOL WED5100HW0 Arrived to inspect dryer speaker issues.Confirmed the complaint and found the speaker was lower than usual.Cycled the unit and speaker began working properly.Job completed
Kevin B.
WASHER WHIRLPOOL WFW560CHW2 Arrived on site and inspected washer and found display on control panel is not functioning. All other control panel buttons are lit. A new control panel will be needed to correct the issue.; ordrng 1 W11325580 (Control panel)
Kevin B.
WASHER MAYTAG MVWB835DW2 Arrived on site and replace control board and control panel diagnosed by a previous technician. After replacement control panel is now responsive. Job complete
Lou S.
DISHWASHER WHIRLPOOL DU810SWPU0 "Arrived on site to inspect dishwasher knob hard to turn and unit making a loud noise. Upon further inspection, I tested the unit by turning the selection knob, which was very difficult to turn. Once I had water in the tub, I turned the knob to turn the motor on and it began to make a loud whining noise. I am ordering the timer and cam, sump/motor assembly, support, grommet and washer. No water leaks observed during service.; ordrng 1 3369037 (grommet-DISCONTINUED ) and 1 3369038 (washer) and 1 WP3371745 (support) and 1 WP8271510 (cam) and 1 WP8535372 (timer) and 1 WPW10247394 (pump&motor)"
Leonardo C.
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to test unit for not getting to temp. Test unit and found loose connection to bake element. Secured connection test unit and unit test good job complete.
Kevin B.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site and inspected refrigerator and found mullian is not attached at one Mounting point. This is causing it to hang up when door is closing. Removed it completely and after reattaching door will now close properly, job complete"
James C.
WASHER MAYTAG MVWC565FW2 "Arrived on site and tested operation. Found drain pump started as soon as unit was plugged in. Ran diagnostics and found no faults and unit operating properly. Ohmed drain pump,and inspected for obstructions. Drain pump tests good. Ran calibration and diagnostics cycles. Unit operating as designed. Job complete"
Wesley P.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit not always spinning out. Found unit suspension dislodged in back right. Corrected. Unit is now operating as designed. Informed customer on repair and on use and care. All checks good.
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit control dislodged and buttons not useable. Secured control to repair. Unit is now operating as designed. Advised customer on use and care.
David Z.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site to diagnose leaking dishwasher. Ran unit for about 5 mins. Saw a drip coming from the drain hose. Tapped drain hose and it came off. Resecured drain hose due to leak / loose hose. Retested and unit is working as designed. Ran unit another 10 mins and no leaks found. Call complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking water. Inspected unit and work area. Performed diagnostics mode, no error codes. Found unit leaking at sump. Inspected sump and found right holding mount broken and missing mounting tab. Will need to replace sump assembly to repair. Found no ETA is available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W10917110 (SUMP)"
Tommy O.
COOKTOP JENN-AIR JGD3430GS00 Arrived onsite for cooktop right front burner not igniting. Upon arrival found unit would not spark on front right. Tested harness found that front right harness was not calling or for spark. Replaced harness and tested. Unit operating as designed ignited. Job Completed.
Brandon C.
WASHER GE GCWN4950D0WS "Arrived on site for customer complaint of unit dripping water while not in use, found failed water valve, I replaced valve, unit tested good.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for customer complaint of ice not dispensing, found stripped motor and impeller, I replaced impeller, motor, and ice divider, unit tested good."
Lou S.
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet tube being damaged at the connection, I removed and replaced the tube and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived on site to inspect refrigerator ice maker with ice clumping in the bin. Upon further inspection, I found a large clump of ice in the bin and customer advised that they use the ice from their ice machine more than the refrigerator. I recommended that the customer turn the ice maker off once the bin is halfway full and when they use up the ice to turn the ice maker back on. I tested the ice maker and it is operating as designed. I checked for air leaks and found none. No water leaks observed during service, job completed."
Richard P.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid and the defrost bi metal is no good. Not allowing the freezer to go into a defrost. Will need to replace evaporator fan motor and harness , hv control, UI. . ; ordrng 1 W10865870 (cntrl-elec)"
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for exposed wires. Found wires are from plug. Secured the wire to the plug test unit and unit test good job complete.
Jacob S.
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for door not shutting correctly. Looked at door. Took pic of pop to show the unit was covered under warranty. Saw that the right hinge was bent. Replaced right hinge. Tested unit. Unit test good. No issues at this time. Job complete
Brandon C.
FREEZER WHIRLPOOL KRSC503ESS01 "Arrived on site for customer complaint of intermittent cooling issues and ice not dispensing, found unit was cooling at time of service, but the ice container was not making contact with coupling. Ordering ice container, coupling, shaft and spring. ; ordrng 1 W11109888 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 Cnote (Office to reschedule)"
Robert J.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on job for complaints of noise. Test operation and unit heating. Pulled cover and checked diod for signs of damage. Replaced diode.
Lou S.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site to inspect refrigerator leaking water from the top. Upon further inspection, customer advised that the unit began to leak from the top of the back left corner. I found the fill tube cracked and would spray water when the ice maker called for water. I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks observed during service, job completed."
Tommy O.
RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for part drop off. Dropped part off at home and took picture to document.
Noah D.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the lower part of door covered in hair and calcium, instructed customer on proper use.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found ice container not setting properly. Corrected ice container and tested dispenser operation. Removed ice from container and hand spin. Found broken and not connected to bearing nut. Will need to replace ice container to correct. Found no eta available on part. Office to schedule appointment when ETA is available.; ordrng 1 WPW10558424 (ICE CONTAINER )
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the microwave control oven control and blower fan. I tested the unit. The microwave is heating and the oven is preheating as designed at this time. Job complete.
Richard P.
WASHER MAYTAG MVW7230HW0 Arrived onsite for the washer not working properly. During testing found that the washer is constantly draining. Reset washer and it did not resolve the issue. Saw error code F9E1 long drain. Lid is will not unlock due the fact that the control still thinks there water inside the basket. Will need to replace control and UI. Ordering parts and office to schedule ; ordrng 1 W11130936 (HARNESS ) and 1 W11419171 (CONTROL BOARD ) and 1 W11478526 (UI) and 1 WP353244 (pressure switch hose)
Matthew Z.
RANGE WHIRLPOOL WFC150M0EW4 "Arrived onsite for range uneven heating. Tested unit and at 350 degrees target temp the unit only preheated to 300, when cycling temperature the low was 266 with a high of 315. Ordering control and sensor. Office to reschedule ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10181986 (sensor)"
Richard P.
WASHER WHIRLPOOL WFW97HEDU0 Arrived onsite for the washer not draining all the water out. Ran diagnostics and found no issues with the washer. Drain pump is working good. Advised customer that there will some water left behind and that the front of the bellow will have a little water inside it.
Jacob S.
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating to dry clothes. Tested unit. Did not give heat. Checked voltage, got 240v. Upon further inspection, found that the thermal cutoff was bad. Replaced cutoff. Tested unit. Unit is working as designed. No issues at this time. Job complete"
Leonardo C.
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to replace wheels. Replaced wheels test unit and unit test good Job complete.
Noah D.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer for not drying, upon inspection found no airflow in vent, cleared blockage from end cap, all functions returned. Complete"
Jimmy J.
DRYER MAYTAG LDE9806ACE Arrived on site for DAUGHTER WIRED A NEW CORD TO UNIT A WHILE BACK AND SHE SMELLED BURNING THE CORD AND WIRINGInspected terminal block and found the cord and harness were too badly damaged / burnt to replace with just a new cord. Job completed.
Justin M.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site for dishwasher with soap dispenser not operating correctly. Upon further inspection found gasket on dispenser lid coming off and not sealing. Put unit into diagnostics mode and found dispenser opening intermittently and being caught on gasket. Will need to order dispenser. Found no leaks during service. ; ordrng 1 W10861000 (DISPENSER)"
Wesley P.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and replaced failing tank. Unit is now dispensing properly. Advised customer on used and care. All checks good.
Jonathan S.
OVEN WHIRLPOOL RBS275PDB16 "Arrived on site for oven not powering on. Inspected unit and work area. Found bottom vent cracked as customer pointed out. Removed unit and tested incoming voltage at terminal block. Tested incoming voltage at control and found 220 volts. Found failed control. Found control only available for repair. Removed failed control to be sent for rebuild. ; ordrng 1 REBUILD"
Brandon C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace harness and control, after replacing, unit tested good.
James C.
REFRIGERATOR WHIRLPOOL KRSC700HPS00 Arrived on site and tested operation. Found fresh food evaporator frozen over due to not defrosting. Pulled unit and customer is going to defrost.
Scott M.
WASHER KENMORE 110.2613241 "Arrived on site for leaking washer . Customer had a plumber out and found drain stand was reason for flooding . Ran diagnostics,no error code , passed calibration and wash test . No water leaks detected with washer at time of service. Job complete .
Robert J.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on job for complaints of leaks. Ran test cycle and the vent leaks. Will need vent , gasket and deflector to complete. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Leonardo C.
OVEN WHIRLPOOL WFE540H0ES1 Arrived on site to replaced bake element. Replaced element test unit and unit test good job complete. Unit heated to 350!
Kevin B.
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site and inspected washer and did not find any saved error codes, customer complaint is concerning water level, normal water level versus deep water level. Explains normal operations and water level is measured by the control board Siri washer is operating as designed. Discussed correct loading procedures, detergent usage, and wash expectations. Job complete"
David S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I punctured the dryer and found the system low on refrigerant. I installed a UV dryer and an access valve. I pulled a vacuum and found it holding. I put a sweep charge into the system and found the pressures holding. I put a measured charge into the system and found the pressure building appropriately. Job complete.
Matthew Z.
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for leaks coming from ice maker. Upon inspection found leaking was due to ice bin dripping from melted ice, not the ice maker. Unit is not cooling properly. Refrigerator was 20 degrees warmer than normal and FC 30 degrees. Found frost buildup on evaporator cover and was able to remove. Exposed evaporator and was completely frozen. Will need 48 hrs to defrost before service. Will order parts pertaining to potential defrost issues. ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 2 WR55X10025 (sensor,temp ff)s and 1 WR55X23210 (control board)"
Matthew Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived onsite for accumulation of frozen water on freezer liner and cracked deli drawer. Upon inspection found frozen drain line caused by faulty drain line. Cleared ice buildup, cleared drain port and replaced extension. Tested unit and unit is functioning properly. Also replaced drawer that customer previously requested. No leaks present at this time job complete ."
Kayman B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for refrigerator with lights strobing again. I tested voltage coming to the LED module and found no DC voltage present but 120AC was present. I found voltage coming out of the control.
Jimmy J.
WASHER MAYTAG MVWB835DW4 Arrived on site for DISPLAY IS JUST SPORADICALLY MAKING NOISES AND MAKING ALL SORTS OF SELECTION ON ITS OWN. Placed in diagnostics and tested F2E1 UI stuck button. No other error codes displayed. Cleared error code. UI was not available to send with me today. Upon return visit I will install both the UI and control to ensure the washer is operating as designed. Office will reach out to customer once UI arrives to schedule appointment. ; ordrng 1 W11115285 (panel-cntl)
Andy B.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site for refrigerator leaking water after door replacement. Tested and inspected unit and found water connection came loose. Re connected and tested unit and all operations are normal. No water leaks present at time of service.
Brandon C.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit having ice build up in freezer section. Found unit is reaching high temperatures, defrosting items, and then refreezing. Ordering controls, and thermistor. ; ordrng 1 W11450890 (Control) and 1 W11330486 (UI control) and 1 W11442053 (UI control) and 1 W11336586 (Inverter) and 1 W11318270 (Thermistor) and 1 Cnote (Office to reschedule) and 1 Cnote (Call customer with part eta)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Monitored harvest cycle. All tested good, no water leaks detected.
Robert J.
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on job for complaints of no power. Found loose connection at power box. Reconnect power and test
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezing in fresh food. Called asurion tech support per request,tech support wants control replaced. Ordering control ; ordrng 1 WPW10503278 (COMTROL)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site to damaged harness and defective compressor. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,installed a new harness,powered unit on checked low side pressure good.
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no cool. Powered unit on ran diagnostics fresh food fan not running,removed cover removed harness found broken pin in harness called tech support per tech support
Justin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not producing ice. Checked temperatures and found FC at -3° F and RC ice box at 13° F. Put unit into diagnostics mode and found E2 ice maker error code for motor lost position and then ran diagnostic harvest on ice maker and found running good. Then activated motor sequence and functioned good. Tested ice level sensor and found good. Tested ice maker fan and found it was not initiating. Gained access to harness and found 12V DC to fan. Gained access to fan and found it ohmd out as open. Installed new ice maker fan and tested unit. Unit working as designed. Put unit into max ice setting. Advised customer on max ice setting per user care guide. Call complete.
James C.
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived on site and tested operation. Found 4 of the 5 modules in freezer dim and flickering and one is out. Found one module out in fresh food as well. Unit will need all modules replaced at the same time to correct issue due to cascading failure of modules. Office to schedule return services ; ordrng 12 W11462342 (MODULE )s
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not powering on, found failed thermal fuse, I replaced fuse, unit tested good.
James C.
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found dispenser drips after calling for water in door. Inspected valve and found water tube in door is not sealing to o-ring in tube from valve to hinge. Also found tube not sealing properly at the valve. Unit will need new valve and tube to repair. Office to schedule return services ; ordrng 1 WPW10674102 (tube-water)
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived onsite to install previously diagnosed parts. I installed the microwave fan motor and control. I tested the unit and it is now working as designed and no rattle in the microwave fan. Job complete.
Justin M.
RANGE KITCHENAID KVUC606JSS1 "Arrived on site for vent hood not functioning. Upon further inspection found that the vent hood will pop the breaker whenever it is simultaneously plugged in with the cooktop and run. The same with the vise versa, the cooktop will pop the breaker when ran while plugged in with the vent hood. Found that whenever you unplug the vent hood the cooktop will run without popping the breaker. Also found that the vent hood will run whenever you unplug the cooktop. Advised customer to contact electrician. Found no mechanical issue with vent hood. Call complete."
Scott M.
DISHWASHER WHIRLPOOL KDTE254EBL2 "Arrived on site for washer not filling . Ran diagnostics, unit wasnt getting any water . 6-1,6-2 error codes . Checked and no voltage to water valve . Replaced control, re ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
Robert J.
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job for complaints of ice dispenser triggered by itself. Checked pad all looks good unable to duplicate error.
Kevin B.
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found motor is running but basket is not turning. Inspected gearcase and found it is leaking oil, took pictures. Everything is covered in oil.
David Z.
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to install icemaker to resolve no ice condition. Found that the icemaker spine teeth were caught on the stripper plastic, failed icemaker. Replaced icemaker. Retested and all is working as designed and filled Immediately.
Jonathan S.
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site for freezer door having dent in bottom of door. Inspected unit and work area. Taken picture of damage. Removed door and installed new, added whirlpool name plate. Tested door operation all tested good. No water leaks detected."
Jacob S.
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for agitator that has been replaced had come off. Re built agitator. Tested unit. Unit test good. No issues at this time. Job coming
James C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and tested operation. Found no water at door and no ice production. Tested water pressure to unit and found water not getting to unit. Opened valve and only a small trickle of water coming from supply at wall. Instructed customer that they will need to contact builder to have water supply valve in wall repaired to correct issue with unit. Job complete
Tommy O.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for for refrigerator bin falling out. Upon arrival found the front on the top bin damaged but also the center bin. Replaced top bin and ordering center bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10858802 (CENTER BIN )
Andy B.
MICROWAVE IKEA IBMS1455WW0 Arrived on site for microwave start button not working. Tested and inspected unit and found failed button holder. Customer had extra button holder on site.. Removed failed part and replaced with new. Tested unit and all operations are normal.
Matthew Z.
DISHWASHER FRIGIDAIRE FFBD2406NB9B "Arrived onsite for dishwasher making grinding noise. Upon inspection found drain pump impeller obstructed. Removed obstruction, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Matthew Z.
RANGE WHIRLPOOL WFC150M0JB0
Kayman B.
OVEN KITCHENAID KOST100ESS01 Arrived onsite to install previously diagnosed parts. I installed the main control and blower. The unit is working as designed at this time.
Wesley P.
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite and found unit had broken lower rack wheel. Replaced wheel. Unit is now operating as designed.
David S.
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for oven not getting to temp. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the bake burner, and put the unit into bake.I found the burner igniting. I reassembled the unit and preformed a temperature test. The unit reached 375 in preheat. The burner cycled off and came back on at 340, and off again at 360. The unit is a averaging 350 degrees during normal operation.
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found drain pump stuck. Secured drain pump test unit and unit test good job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived on site for cooling complaint. Weak to no frost pattern on evaporator diagnosed a refrigerant leak
Al R.
COOKTOP GE JP336DD1BB Arrived to inspect cooktop fr element not working.Confirmed the complaint and found the infinite switch and element were both defective.R&R both and unit tested as designed.Customer satisfied Job completed
Scott M.
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced cooktop glass . Job complete"
David S.
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to install previous diagnosed part. I removed the failed control and replaced with new. I tested the unit and found it operating as designed. Job complete.
Noah D.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect range for sparking issues, upon inspection found the range working to correct specs. Complete"
Lou S.
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher shutting off during wash cycles. Upon further inspection, the customer advised that the unit will start and they wont hear the motor operating and the dispenser door wont open and after a little while, the unit shuts off. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated as designed. Started the unit in a cookware wash and the display showed 4:38. Periodically during the wash, the display would blink/flash and show dashes and no numbers. When this happened selection lights would blink also. When the unit got down to 3:54 I heard the dispenser door open. When I opened the unit door to verify the dispenser door open and then I closed the unit door and pressed start, the display time jumped to 4:16. I contacted techline and spoke to TJ and advised of my findings and he recommended starting the unit in a wash cycle Kung the OWI sensor from the contro
Kevin B.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and sound counter light is not working. Bulb has already been replaced, a new control board will be needed to correct the issue; ordrng 1 W10892389 (Control) and 1 W10210871 (Lamp housing)"
Jonathan S.
DRYER LG DLE3170W "Arrived on site for dryer having long dry times. Inspected unit and work area. Performed temperature test and monitored temperature. Found unit heating but no air flow. Removed vent and found water in venting, possibly caused by moisture. Empty water out of vent on to towel. Found venting on outside wall. Connected vent and inspected outside and of vent and found no air flow. Removed screen guard found screen blocking flapper. Informed customer of failure. All unit operation tested good, no water connected to unit.
Kevin B.
WASHER GE WBVH5300K0WW "Arrived on site and sent washer into a diagnostic cycle and found no motor function on test 10 and 11, Motor Control would be needed to correct operation
David S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnose parts and possible sealed system repair. I found the unit off. I powered the unit on and put in step four. I powered it off and checked the pressures. I found the low and high side equalized at 10 psi. I evacuated the system. I gained access to the freezer evaporator. I disconnected everything and un soldered the evaporator.
Lou S.
MICROWAVE WHIRLPOOL JMDFS24HM01 "Arrived on site to inspect microwave no heat. Upon further inspection, I tested the unit with a cup of water and the unit operated as designed. I retested and the second test, the unit failed. I removed the unit from the cabinet and tested the magnetron and it showed to be good. I tested the unit while out of cabinet and it failed. I removed and replaced the magnetron and retested. Unit is operating as designed. After placing the unit back in the cabinets I retested and it continued to operate as designed. Job completed."
Scott M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no ice and warm temps . Apron arrival customer unit seemed to be cooling correctly. Ran diagnostics , all but ice box fan working correctly . No visible frost build up . No water pooling . Ordering ice box fan . No water leaks detected at time of service. ; ordrng 1 W10846539 (IM FAN BOX )"
Brandon C.
COOKTOP KITCHENAID KCGD506GSS00 Need two techs to remove. Ordering all tubing, manifold, orifice holder, screws. ; ordrng 1 W10818266 (Manifold) and 1 WPW10475150 (Spark module) and 1 W11083765 (Tube) and 1 W11083763 (Tube) and 1 W10827691 (Tube) and 1 W10827690 (Tube) and 1 W10827689 (Tube) and 1 Cnote (2 hour job) and 1 Cnote (2 techs) and 1 W10827697 (Orifice holder) and 6 WP90767 (Screw)s"
Jonathan M.
MICROWAVE GE ZSC1001KSS01 Arrived on site for a microwave thats flickering on and off with the display. Inspected unit and work area. Found display extremely dim and flickering. Replaced Digitron and tested unit. Unit is working as designed. Call complete.
Jonathan S.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not operating. Customer stated unit was showing error and would not respond but unit is now working. Performed diagnostics mode and checked fault codes. Found error F6-E1 no communication to HMI detected by ACU. Ran automatic test cycle and monitored operation. Performed encoder test and found all keys responding. Started in normal operation. Found all working as designed. No water leaks detected during service.
David Z.
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site to install RC compartment doors to resolve rusted door issue. Replaced both doors, swapped handles, icemaker and all other relevant parts. Retested and set to proper temps. Leveled unit. All is now working as designed. Call complete."
Wesley P.
WASHER LG WM2487HWM Replaced both valves to repair FE. Found cold valve staying and low flow from hot valve.
Kevin B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and replaced control board/control panel diagnosed by previous technician, after replacement heater is now getting voltage on test 19. Took one picture. Ran test 57 and icemaker cycled properly, ran test 45 and icemaker filled properly. Job complete"
Jonathan M.
WASHER MAYTAG MVW7230HC0 "Arrived on site for a washer that is not filling with hot water. Inspected unit and work area. Placed in service diagnostics and found an F0 E4 (spin limited by water temperature) and F0 E3 (overload) error codes. Please do unit in service diagnostics using the manual component activation. Tested cold water, hot water, oxi, and fabric softener valves. All ran as designed. Tested unit and a normal wash cycle with hot water and found cold water coming out of the valve. Tested unit with a cold water cycle and found cold water coming out as well. Replaced drawer and tested unit. Unit is now working as designed. Call complete."
Jonathan M.
WASHER WHIRLPOOL LXR7244JQ0 Arrived on site for a washer thats leaking in water when not in use. Inspected unit and work area. Found water 1/4 of the way up the basket and slowly dripping from the dispenser. Replaced inlet water valve and tested unit. Unit is now working as designed with no leaks. Call complete.
David S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for ice maker not working. Inspected the unit and work area. I gained access to the ice maker and jumped it. I found it going through its harvest cycle but not filling. I gained access to the water valve I found the fill line not clogged and clear.; ordrng 1 WPW10420083 (valve)
Matthew Z.
WASHER MAYTAG MVWC565FW0 "Arrived onsite to replace previously diagnosed parts. Attempted to disassembled for repair however found that agitator is seized. Will need to order and replace tub, basket, agitator, and inner parts. Also ordering actuator and cam kit. Will be complete rebuild and require two techs. Needs AUTHO. Office to reschedule; ordrng 1 2MAN (2 MAN) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11219115 (OUTER TUB) and 1 W11385424 (RETAINER ) and 1 W11481722 (ACTUATOR ) and 1 WP8533928 (screw) and 1 WP8533953 (screw) and 1 WPW10215093 (clean out filter)"
Tyler G.
DISHWASHER GE GSD2000J01WW Arrived on site to install previously diagnosed heater and door switch for dishwasher that was turning on by itself and not shutting off when it was open. After installing the needed parts I was able to reassembled and tested unit and verified that the unit now turns itself off and the door is open and the heater also kicks on and is heating up the dishwasher as designed there were no leaks before during or after repair call complete
Al R.
OVEN GE JT3500SF2SS "Arrived to install previously ordered part.Removed the unit from the cabinet, disassembled and replaced the upper cooling fan.Reassembled and unit tested as designed.Job completed"
Matthew Z.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite to replace control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Justin M.
DISHWASHER KITCHENAID KDTM804KPS0 Arrived on site for dishwasher leaking from under unit. Upon further inspection I found that it was leaking on the actual water line right behind the water line fitting. Advised customer they would need to get a new water line and to keep the water to unit shut off. Call complete.
Robert J.
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of not cooking properly. Ran diagnostics and found no codes. Heating oven and checked temperature good. But put back in diagnostics and temperature showed to be off. Replaced control.
Robert J.
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on job to replace grill. Found part damage in box. Ordered new one. ; ordrng 1 W11028271 (grill-uppr)
Scott M.
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for right front burner not lighting for long period of time. Found cap and burner head not sitting flush . Replaced cap and head . Unit is now igniting properly on all burners . No gas leaks detected at time of service. Job complete .
Justin M.
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site for dishwasher rack not closing. Upon further inspection found adjuster wheel broken and not sitting on rails. Also found upper rack dish rack tines misshaped. Ordering left and right adjusters and dish rack. Office to reschedule. ; ordrng 1 W10847875 (DISH RACK) and 1 W11268086 (RIGHT ADJUSTER) and 1 W11268090 (LEFT ADJUSTER)
Scott M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for control bubbling up. Found plastic on UI console peeling up . Replaced console , all checked normal in diagnostics. No water leaks detected at time of service. Job complete."
Richard P.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for the microwave intermittently heating. During testing could not duplicate the issue. Replaced cap,diode, magnetron, control for the intermittent issue. Put microwave back together and installed it. Microwave tested good. Complete"
Tyler G.
DISHWASHER GE GLD4650N10CS Arrived on site for dishwasher not functioning properly. Upon arrival customer stated that the dishwasher sounded like it was constantly trying to drain and never cleaning the dishes. Upon further inspection of the unit I found that the issue was due to a power supply shortage that was being caused in the door switches of the unit occasionally the door switches inside the door of the dishwasher would shake loose internally causing the dishwasher to lose power temporarily then when the dishwasher is turned back on it resets not allowing the customer to use the dishwasher or any functions until its done.I ended up putting a new door switches and reset the dishwasher after the 92nd cycle I was able to verify that the dishwasher is now functioning as designed I informed the customer that if they ever see the dishwasher going to that cycle reset again to let it finish all the way out because it is GE dishwashers way of saying that power was cut off too soon befor
Tyler G.
REFRIGERATOR GE GSL25IGXBLS "Arrived on site for refrigerator having issues with the ice per the customer. Upon arrival the customer stated that the icemaker is been working perfectly fine the problem they were having is that it would not dispense correctly and occasionally would dispense ice and on other occasions would not do anything at all. Upon further inspection I was able to verify that the auger motor self is functioning and trying to shut off the ice through the bucket and the icemaker is filling and harvesting as it should inside the ice bucket itself the spiral auger arm is broken in certain areas not allowing the ice to be pushed up through the bucket from the back as well as it should be. I was able to reschedule the customer to install the new ice bucket for the customer; ordrng 1 WR17X23255 (ice cont asm)"
Matthew Z.
DISHWASHER GE GDF530PGM0BB "Arrived onsite for dishwasher not draining. Upon arrival unit was pulled from installation location because customer said unit was leaking. Tried to test unit but unit would not fill. Will need fill valve replaced. Wash pump would energize but no water to spray. Tested units drain and seemed to energize as well. Ordering inlet valve, pump and motor and drain pump just in case. Could not identify leak that customer discussed. Updated model number in system ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )"
Richard P.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the oven not working properly. Replaced consoled that was ordered. Oven tested good. Complete
Matthew Z.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite to replace previously diagnosed parts. Replaced thermistor and IU control. Tested unit and unit is functioning properly. Job complete
Al R.
WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not spinning.Found the unit is also not draining.Ordering the drain pump and will return with all previously ordered parts.Office to reschedule the customer for return service.; ordrng 1 W10876600 (drain pump)
Jonathan M.
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for a washer that is making a our noise and would sit off. Inspected unit and work area. Customer advised that it was making a weird sound and then were kind of a big boom sound. First unit in service diagnostics and found an F7 E5(Shifter fault) error code. Ran unit through service diagnostics and found the shifter not shifting into the spin. Ordering actuator and will return ; ordrng 1 W10913953 (actuator)
Jonathan M.
MICROWAVE WHIRLPOOL WMH53521HB4 "Arrived on site for a microwave that is still not heating. Inspected unit and work area. Customer advised that after last repair, the unit did work for about two weeks before it completely crapped back out. Tested the unit and confirmed customers complaint of unit not heating. Replaced control as that was the only part I had. And it still would not heat. Attempted to contact tech line by tech line phones were down. Ordering all components related to the heating circuit outside of the parts Ive already replaced. Will contact tech line on next service and office will need to contact customer about reschedule date due to several PSP items.; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (MAGNETRON THERMOSTAT) and 1 W10864742 (CAVITY THERMOSTAT ) and 1 W11256462 (diode) and 1 W11371266 (TRANFORMER)"
Tyler G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator causing ice build up to reoccur inside the freezer. Upon arrival customer stated that the ice started forming not only on the back wall of the freezer but also the same snowy ice that was noticeable upon the first initial repair at the front of the door was starting to form back indicating hot air was seeping in through the door. Upon further inspection of the door gasket I found it it was ceiling as designed and there was still no internal or external damage to the gasket but the silicone used on prior repair had signs of cracking indicating that the outer chassisIs starting to separate further from the rest of the unit along with hot air to get in past the door and freezing.
Al R.
MICROWAVE GE HVM1540SP1SS "Arrived to inspect microwave mot powering on and unit tripping the breaker when door is opened, the fan turns on.Attempted to confirm the complaint but unit had NO power, so I wasnt able to confirm the failures.Ordering research for any possible parts such as fuse that will be needed to complete the repair.Will bring all previously ordered parts on return visit.Office to reschedule the customer for return service ; ordrng 1 RESEARCH
Tyler G.
DISHWASHER GE GDT580SSF0SS Arrived on Dishwasher still leaking after prior repair. Upon rival I inspected that the door gasket was still intact and sealing designed and was able to verify that it is functioning as intended. Upon deeper inspection I found that due to the prior leak with the door gasket being bad overtime it had allowed water down in between the door in the top of the dishwasher and has caused a crack in the tub due to rusting from prior leaking. We will need to get a HS authorization and need to order a new tub for the dishwasher office to reschedule once availability of part is known. Need office to research tub replacement.
Jonathan M.
RANGE WHIRLPOOL WFC150M0JW0
David Z.
DRYER AMANA NED4655EW1 Arrived on site to diagnose dryer that is taking several cycles to dry clothes. Customer says they had vents cleaned recently. Ran unit and found element is on and heating strong. Found temps of 160 at blower housing. Measured voltage with unit running and found no voltage dropping. Unit seems to be working. Ordering cycling thermostat. If thermostat is dropping off during cycle it can explain long dry times due to element staying off.. ; ordrng 1 WP3387134 (thrmst-fix) and 1 WPW10106710 (test kit)
Tommy O.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for previously diagnosed parts. Found lower interlock not in place correctly and damaged slightly. Replaced and tested unit. Unit tested good job completed.
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS Arrived on site to test unit for handle coming off. Test unit and found stripped handle. Replaced handle test unit and unit test good job complete.
Richard P.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the for the dryer not heating. During testing found that there is only 120 vac going to the dryer causing the issue. Advised customer to let maintenance know and have them fix the issue. Complete
Richard P.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the for the dryer not heating. During testing found that there is only 120 vac going to the dryer causing the issue. Advised customer to let maintenance know and have them fix the issue. Complete
Justin M.
DRYER WHIRLPOOL WED4815EW1
Scott M.
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived on site for cooling issues . Found left side of cabinet pulled away and tearing away from unit . Called tech line as well as video chat .
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and replaced damaged door. All checks good.
Jonathan M.
DRYER GE GHDP490EF4WW Arrived on site for a dryer that would not start. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Checked the terminal block and found all wiring was correct. Tested the fuse and found the fuse open. Replaced the fuse and tested unit. Unit is now working as designed. Call complete.
Matthew Z.
WASHER MAYTAG WFW5620HW0 "Arrived onsite, unit in apartment 3103. Need to order W11354541 (STATOR MOTOR ) and W11322903 (cntrl-elec) as per tech line recommendations. Office to reschedule. ; ordrng 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR )"
Al R.
WASHER MAYTAG MVWC465HW2
Matthew Z.
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrived to replace previously diagnosed parts. Replaced right side track and slide. Tested and door is fully functioning. Job complete
Clif L.
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site to replace convection assembly for microwave. Due to venting issue and weight of microwave combined second tech will be needed to assist in removal and reinstall of unit. Office to schedule return appointment for two technicians.; ordrng 1 2MANJOB (2MANJOB)
Matthew Z.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for refrigerator not cooling in FC or RC. Upon arrival could not hear compressor running. Verified incoming voltage 123 vac. Verified evaporator fan and condenser fan running. Checked compressor ohms showed a little high but no burn out. Replaced start device and retested unit. Start device would click every few minutes but compressor would not kick on. Took amp reading and would not exceed .04 amps. Compressor appears to be locked. Will need a sealed system technician for repair. Need to order compressor, evaporator, dryer and valve. Office to reschedule 2HR SS repair.; ordrng 1 2HR (2HR) and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Matthew Z.
OVEN WHIRLPOOL WFE505W0JS0 "Arrived onsite to replace previously diagnosed parts. Replaced main harness, tested unit at 350 degrees and unit is functioning properly. Job complete"
Wesley P.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and replaced stops because the upper rack kept popping loose. All checks good.
Brandon C.
OVEN GE ZGP366LR4SS "Arrived on site to replace ignitor, found new ignitor was damaged after I installed it. Ordering ignitor. ; ordrng 1 Wb13x25264 (Ignitor)"
Noah D.
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, per Techline replaced the main control, customer stated it did not fix issue, ordering new drain pump, ; ordrng 1 W11035709 (DRAIN ) and 1 W11131184 (HOSE)"
Al R.
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 Arrived to install previously ordered part.R&R the gasket and unit tested as designed.Job completed
Kevin B.
WASHER WHIRLPOOL WTW7340XW0 "Arrived on site and inspected washer and found bearing noise during the spin cycle, At this time washer is not leaking during a cycle, job complete"
Richard P.
RANGE GE JGBS07PEH1WW
Richard P.
DISHWASHER GE GSD2200G02WW Arrived onsite for the dishwasher not draining. During testing found that the knock out has not been removed causing the issue. Removed knock out from garage disposal and dishwasher tested good and draining properly. Complete
Tyler G.
WASHER MAYTAG MVWB835DW4
Clif L.