Arrived on site to install parts ordered by previous tech. Installed all parts except the door gasket because the new door had a new one. Used my heat gun to re-shape gasket and I advised customer to allow 6 hrs for gasket to shape properly and keep door closed for that time. No leaks observed during service.

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that when they preheat the oven and it indicates it ready/preheat, the temperature inside the unit is too cold. I placed the unit in diagnostics and found no error codes. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 425 degrees. My next five readings were 323, 396, 331, 385, 334 for an average temp of 353.8 degrees. I advised the customer of my findings and made recommendations for use and care. I advised the customer that when starting a Bale cycle, they will need to press the Start button twice in order for the unit to heat in a Standard setting and not Rapid preheat. No repairs needed at this time, job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was range lower drawer not aligned. I installed the drawer and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for a dishwasher that is not drying the utensils properly. Upon inspection I found that there was water left on the utensils on the 3rd rack at the top and the spoons and fork all had the concave parts facing up which causes them to retain water I advised customer to turn the brown so that the water doesnt stay in them and itll get a better dry,the dishes on the rest of the racks were dry. I noticed that the customer did use rinse aid and was using a highly concentrated liquid detergent. I advise the customer on detergent and rinse aid use. Job complete"

"Arrived on site for icemaker problems, inspected unit and work area. Customers complaint was icemaker not working. I entered diagnostics and found icemaker not properly harvesting. I also inspected the wiring at the bottom and I did not see the wire protector damaged so I left it alone so I wouldnt damage the protector. I replaced icemaker and tested. Unit is operating ass designed. If problems continue we will definitely will have to cut open the wiring harness to check each individual wire. Advised customer to allow unit 24 hrs to start making ice. Job completed."

Arrived onsite and found unit operating with failed LEDs. replaced all LEDs to repair. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for fan not working. Test unit and found piece of metal stuck in fan blade. Removed metal from fan blades test unit and unit test good job complete.

Arrived on site to replace previously ordered parts for microwave. Found issue is in faulty cavity t-stat and replaced it. Tested unit and all is working properly at this time.

Arrived on site to replace previously ordered parts for cooktop. Found small orifice for center burner clogged and no issues with valve. Cleaned orifice and tested unit. Found all is functioning properly at this time and no parts were needed.

Arrived on site to diagnose a microwave that isn't making unusual noise. Found tape from venting rubbing on fan motor. Removed excess tape and tested unit. Found all is functioning properly at this time.

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

WRX986SIHZ00 Arrived to inspect leak. The former repair to the damaged tubing did not permanently correct the issue and I removed and replaced the tubing and tested. The drip was corrected and no further actions were necessary. No leaks observed during service. Warranty on repair and part applied.

Arrived onsite for broken/ missing pieces. Upon arrival inspected unit and the dispenser drawer handle and toe plate to crack due to improper installation causing stacked unit to fall and crack parts. Warranty for cosmetic parts is expired. Job complete

Arrived onsite for Washer not cycling not filling . Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Calibrated unit . Test unit on automatic cycle and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to test unit for unit tripping breaker. Test unit and found no error codes on the unit. Unit working correctly at this time. Got an extension cord and plugged the unit to another outlet to see if it trips breaker job complete.

Arrived on site to test unit for unit not starting. Test unit and unit started correctly. Turned unit on and off a couple of times. Also found filter clogged and spray arms clogged. Advised customer to clean the filter and spray arms to get better performance from the motor. Advised customer that if they dont clean the filter it can cause damage to the unit job complete.

Arrived on site to test unit for center burner not igniting. Test unit and center burner ignited correctly every time. Couldnt duplicate the problem at this time. Customer going to fast not leaving the knob on the igniter mode. Showed customer hot to turn burner on and unit working job complete. Called safety and reported the findings.

Arrived on site to test unit for oven not working. Test unit and found bad valve. Replaced valve test unit and unit pre heated to 350 job complete.

Arrived on site for washing machine not powering on. I inspected the unit and work area. I gained access to the control and found the light on. I opened the console and found the console visibly shorted. I replaced

"Arrived on site for fridge making a noise. I inspected the unit and work area. The customer stated the noise stops when the freezer door is opened. I noted that is the sound from the evaporator fan motor rotating. The noise is within normal range for the fridge. I gained access to the Evaporator motor and and tried changing the orientation of the motor, I loosed and retightened the bracket hood the motor in different ways. I found nothing done to the assembly will make it any quieter. The unit is functionally operating and needs no repair at this time. Job complete."

"KOCE500ESS20 Arrived to inspect door issue. I found the outer microwave door was incorrectly attached to the inner door and after correcting, the issue was resolved. Operational test good."

"Arrived on site to install previous diagnosed parts. I gained access to the inner basket and replaced it. I replaced the fear case, cam and belt. I reassembled the unit and calibrated it. I ran a diagnostic cycle and found no more wobbling in the basket. The unit is working as designed. Job complete"

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested unit and unit is powering on and tumbling. Unit is not heating. Verified supply voltage and voltage is good. Disassembled unit and found fuse, cutoff and high limit. Also tested heater and all are good. Checked heating circuit and found heater not receiving 120 vac. Inspected further and found failed centrifugal switch on motor. Replaced motor. Tested unit and unit is now heating properly. Job complete"

Arrived onsite to replace failed valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite for failed heater. Debris melted to heater. Replaced heater and tested. Unit is functioning properly. Job complete

"Arrived onsite to install previously ordered parts. Replaced control W11544456, and door W10890775. Unit is operating as designed. Job complete"

Arrived on site for refrigerator not allowing lower door to seal correctly. Upon arrival confirmed issuE. Upon further inspection I found rc door was sagging again. Found liner where hinge mounts is bending back in on itself causing hinge not to sit correctly. Found unit is non repairable due to liner failing. Will need findings reported. Call complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found element coil broken but all other hardware still intact. Replaced coil and found unit heating as designed. Call complete

"Arrived on site and inspected refrigerator and at this time it is cooling properly and there is no excessive noise. Customer says they have experienced frost buildup inside of freezer And on food but it goes away by itself. There is also no food in the freezer at this time, Discussed possibility of a food item keeping door from closing properly, also set defrost to fixed using test nine. Requested that customer continue to monitor refrigerator for correct operation, requested that they take pictures of any further ice or frost in the freezer to assist with diagnosis, job complete"

"Arrived on site for dryer not heating, upon arrival confirmed issue. Found no errors in diagnostics. Found element coil broken. Replaced element and found dryer heating as designed. Call complete"

"Arrived on site and inspected ice machine and found cutting grid is broken, also found recirculating pump is not recognizing water level. Replaced both parts with parts from another call, observed ice machine until it started making a batch of ice. Job complete"

Arrived on site for refrigerator. Couldnt reach customer prior to arrival. Office reached out and customer had canceled appointments.no service preformed. Call complete

Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. Found no power supply failures. Found element coil and cutoffs working. Thermal fuse was intact. Found thrmst fix was ohming out of range indicating unit was warmer then actual on arrival temp was. Replaced thrmst fix and instructed customer they would also need to replace damaged vent hose customer stated had occurred prior to diagnose. Unit working as designed call complete

"Arrived on site and inspected ice machine and found incoming water has barely any flow. Observed until ice sheet was made but due to water pressure it melted on grid. After replacing valve Water pressure is normal. Recommend it to homeowner that it be allowed to run for 48 hours before any usable amount of ice has been made, job complete"

"Arrived on site and inspected refrigerator and found Compressor front cover panel is vibrating. Used permagum in between metal panels as a sound dampener and vibration has stopped. If issue continues bring back three sound pads, job complete"

"Arrived on site for microwave start button not working, and heating seeming low. I inspected the unit and work area. I found the button clip broke again. I replaced the button again. I preformed a temperature test on the microwave. I put in 60 degree water and heated it for one minute I found it getting to 130 degrees. The unit is heating as designed. The part replacement is covered under our one year warranty."

Arrived onsite and found unit operating without consistent mullion catch operation. Shimmed the catch to Align with mullion consistently. All checks good. Unit is now operating as designed. Advised customer on repair. ; used 1 Wp2177331 (Shim) from stock

Arrived onsite for not completing cycle and not making it past sensing. and found unit operating with control overloading and resetting. Replaced the control. All checks good. Unit is now operating as designed.

Arrived onsite and found unit operating with discolored front panel. Advised customer on replacement panel and replaced. Unit is not cosmetically correct. All checks good.

Arrived on site to replace valve for no water to ice maker. Found fill tube and fill cup frozen over. Removed ice restriction and ran diagnostics. Ice maker completed and filled as designed. Applied permagum around fill tube entering cabinet. Replaced valve as a precautionary. No leaks detected. Job complete.

Arrived onsite and replaced the motor assembly per devious diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site and found Capacitor has failed, after replacing it washer will complete a diagnostic cycle, job complete"

Arrived on site and replaced previously diagnosed harness. Unit is now working as designed. Job complete.

"Arrived onsite for washer making a screeching noise. During spin cycle the unit was a loud screeching noise. Installed Gearcase,capacitor and belt. I ran the unit in diagnostics mode and the noise was gone. I put the unit in spin cycle for 10 minutes to make sure the noise was gone. The unit is operating as designed and no water leaks detected during service."

Arrived onsite for oven not working in self cleaning mode. I pulled the unit out and could not get behind it because the island was to close for me to get enough the oven out far enough for me to get behind it. I had the customer show me what she was doing to clean the oven. The oven only reaches 250? during the aqua self cleaning mode. It was not getting hot enough to remove the debris off the bottom of the oven. Told customer to put it in bake at 450? for 15 minutes to help get the burnt stuff off the bottom of the oven.

Arrived onsite for refrigerator making a knocking noise. On inspection found that the noise was coming from the FC area. Gain access to the FC evap and found the fan was hitting the bracket reset the fan down to not hit the fan bracket. The noise did not show backup for the 20 minutes we waited around.

Arrived onsite for previously diagnosed parts. Installed burner head and cap. Tested unit operating as designed.

Arrived onsite for dishwasher not working. On inspection found that the wiring harness had wires that were damaged and the wiring harness need to be replaced. Informed the customer that WP would replace the wiring harness under warranty. Customer is going to buy new.

"Arrived on site to test unit for no display. Found unit working but display is blank. Replaced control, unit now working as designed. Job complete."

Arrived on site to test unit for error f9e1(not draining). Found hose was pinched. I pinched hose and replaced drain pump as a precautionary. Unit completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site for a cooktop that smells like leaking gas. Inspected unit and work area. The customer advised that they cannot smell the gas from the top of the cooktop but that they can smell gas from the drawer underneath. Smelled a distinguished scent of gas coming from underneath the cooktop. Use the gas leak detector and found High concentration levels at the connector below the regulator. Used bubbles to find the leak and did confirm the leak was coming from the connector hose onto the regulator. Attempted to fix the positioning of the hose but found that the inner connector screw has been stripped causing the gas line not to fit properly. I did advise the customer that because the hose was stripped, I could not advise for them to use the cooktop until that was fixed. The customer advised that the contractor on the home is responsible for taking care of that and will do so immediately. Call complete."

"Arrived on site to replace previously diagnosed console, replaced console, tested unit unit is now functioning properly, advised customer to connect unit to Wi-Fi asap, if the unit does not connect, customer needs to call Wi-Fi team to resolve issue, job complete"

"Arrived on site to test unit for not operating properly, tested unit found capacitor leaking oil, replaced capacitor and tested, all components are activating properly, no leaks detected job complete"

Arrived on site for a vent hood but its not sitting evenly. Inspected unit and work area. The customer advised that they wanted screw on one side loosened so that way they could maneuver around the vent hood the way that they wanted it. Want to head and listen to the screw to be able to do that. Customer complained about the actual cover not evenly. I did verify that the unit is able to open and close as designed and did advise the customer that the unit is operating and working as designed. Call complete.

Arrived on site for a washing machine that is not completing cycles in the heavy duty cycle. Inspected unit and work area. The customer advised that every other cycle that they have run seems to work fine except for that heavy duty cycle. Went to head and replaced the main control and gave the unit a few minutes to communicate the model and serial numbers over to the new control. Ran the unit through diagnostics and found the unit would activate and work in diagnostics. Ran the unit through a calibration cycle and a diagnostic cycle. The unit ran as designed. I advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.

"Arrived on site for a refrigerant leak in the system. Removed the evaporator,installed a new evaporator found broken cap tube at liner wall called tech support per tech support unit is unrepairable 7735571125"

Arrived on site. Remolded fresh food door gaskets checked seals good.

"Arrived on site for noise complaint. Ran diagnostics unable to recreate noise,removed compressor cover found condenser fan not running,replaced fan motor,adjusted tubing let u it run unable to recreate noise"

"Arrived on site to test unit for not cooling in RC, tested unit found FC evaporator completely frozen over, heater in dispenser is not activating, defrosted evaporator, replaced thermistor, UI control and control board, heater is now activating, evaporator developed a good frost pattern, advised customer to leave unit unplugged unit rest of the ice melts away, job complete"

Arrived onsite for a noisy dryer. I found the blower housing rubbing the blower wheel. I made adjustments to the blower wheel housing and added a a sound pad. The dryer sounds normal now and is working as designed. Call complete.

Arrived onsite for a noisy dryer. I found the lint vent tube rubbing against the blower housing because the house vent elbow was not installed correctly causing the tube to get pushed in. I corrected the house vent and now the dryer is working as designed and sounds normal. Call complete.

"Arrived on site to test unit for not completing cycle, tested unit found failed latch, replaced latch and ran diagnostics cycle, all components are working properly, no leaks detected job complete"

"Arrived onsite for MW not heating. On inspection found that the Megtron was not energizing when there is a call for heat. I replaced the capacitor,diocesan and the megtron. Tested unit and heated a glass of water to 209?"

"KEMC307KBL02 Arrived to inspect heating issue. I found the issue to be intermittent and after removing the unit from the cabinet and disassembling, reseating all connections within the microwave heating supply caused the unit to heat. I could not test further due to a failed circuit breaker and the customer will replace it prior to attempting use. The customer will contact us if there are further issues. Warranty applied."

"Arrived on site for a refrigerator that is not cooling the freezer section properly. Inspected unit and work area. The customer advised that since the last repair, the unit has cooled the refrigerator section perfectly, but the freezer section still leaves the ice cream soft and doesnt freeze things quickly. I shared vies that the unit has a hard time making ice as well but the freezer doesnt seem to be getting down to proper temperature. I checked pressures and found the refrigerant level a little low. Checked all welds for any signs of refrigerant leaks. Was unable to find any refrigerant leaks of any kind. Due to the temperature never increasing per the customer, I went ahead and recharge the unit back up with 56 g of our 600. The unit begin to work and operate as designed. Call complete."

Arrived on site for fresh food evaporator not defrosting. Defrosted evaporator replaced drain pan while defrosting ice around harness faint hissing noise cleared ice found broken cap tube on heat exchanger called tech support sent pictures to tech support information and pictures being sent to product review team. SR#7735562243

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised as soon as she starts her washer, but the unit will make some clicking sounds and then will just show that the washing cycle is complete. Did verify the customers complaint and checked underneath the unit. Found the slider broken causing the issue with the unit not being able to go into a spin cycle. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite to install previously ordered part . Replaced RC door switch W11123941. Unit is operating as designed. Job complete

Arrived onsite to install previously ordered parts. Replaced air tower W11373777 and damper control WPW10479155. Unit is operating as designed. Job complete

Arrived on site to install previous diagnose part. I removed the broken strike and replaced it. I tested the unit and found it working properly. Job complete.

"Arrived on site and spoke with SW, set washer into diagnostic cycle, Test 1 shows 8, critical flood level. Inspected pressure hose and found it is not attached to control board. After reconnecting it Cleared error with step 16 and then ran all test steps including water level sensor check and everything passed. No further repair is required at this time, job complete"

"Arrived onsite for refrigerator FC section not freezing new items. Items already in the freezer are staying frozen. RC temperature is good. Ran checks on thermistors and all passed. Ran fan test and all passed. Ran defrost cycle and is functioning. No excessive frost buildup on FC evaporator. With all individual components functioning, power cycled unit. Customer stated there had been power outages in the area. Potential communications issue. After powering unit on monitored compressor and is functioning properly. Customer will monitor."

"Arrived on site for washer, inspected unit and work area. Installed new motor and then ran a diagnostic cycle. Unit is now operating as designed and no leaks where observed during service. Job completed."

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker had stopped mid-harvest and found ice wedged in the tines. I removed the ice cubes and using my jumper wire, attempted to jump the ice maker from points T-H and the unit failed to harvest. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave fan noises. Upon further inspection, the customer advised t( unit has been making the noise since they moved in. I tested the fan and found it making a whistling noise. When I went to pull the unit down from the wall, I found a piece of contractors paper in the blower wheel. Removed the debris and secured the unit back on the wall and retested. Unit is operating as designed. Job completed."

Arrived on site for range turning on by itself. I found service pointer W11636633 and verified the issue and that the range falls on the model and serial number for exchange. I advised the customer to call whirlpool with the job number and s-code S254EE to exchange the product. Job complete.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they could hear what sounded like a fan hitting ice or failing. Upon arrival, I could not hear any unusual noises from the unit. I disassembled the FC section and while doing so, I found some frost on both rails (photos). I found no ice build up on the evap cover. Removed the evap cover and found a good frost pattern on the evaporator and no signs of ice build up. I placed the unit in diagnostics and tested the evap fan and damper in test #3 and the unit is operating as designed. I could hear a slight chatter from the damper, but its normal noise. I tested the element and it is within ohms range. Tested the thermistors and all are within ohms range as well. Based off the info the customer provided and my findings, it appears that the FC door was not closed completely allowing warm air inside and creating some ice build up on the evaporator. Once the unit went into defrost mode, the ice ice was melted at he unit continued operating as designed. I contacted techline and spoke to Scott and advised of the complaint, my testings and my findings. Scott documented the info and advised to not replace any parts as the unit is operating as designed. Provided SR#7735561469. I advised the customer of my findings and recommended they monitor the unit and to call in for service if the unit makes noises again. I leveled the unit and tested door functions and the doors are closing properly. No water leaks observed during service, job completed."

Arrived on site for range turning on by itself. I found service pointer W11636633 and verified the issue and that the range falls on the model and serial number for exchange. I advised the customer to call whirlpool with the job number and s-code S254EE to exchange the product. Job complete.

Arrived on site to test unit for door not latching. Test unit and found unit not secured to cabinet on right side making unit lean back not allowing door to close. Secured unit to cabinet and door opening and closing correctly. Job complete.

"Arrived on site ,ran checks on heater element and thermistor and harness . All checked normal. Replaced control and fresh food thermistor. Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for no cool fridge . Fridge had never cooled . Found connector at start device was not plugged in . Connected up to start device . Compressor is running now . No water leaks detected at time of service

Arrived on site to test unit for error code f8e4(over flow switch). Verified only cored stored is for the over flow switch. Removed switch and found water accumulation in over flow pan. Removed water and leveled unit. Unit was leaning forward on left side causing water to drip into overflow. Unit ran diagnostics with no issues. Advised customer to use liquid detergent as unit is supplied soft water. No leaks detected. Job complete.

"Arrived on site ,replaced control and thermistor. Line was frozen at time of service. Warmed line up and unit is dispensing water . No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for excessive noise from filter head,tested unit found water is pulsating out of the dispenser, replaced valve, noise has decreased by 50% inspected filter head and found it Partially clogged, replaced filter head, noise is now gone, customer satisfied, unit is running as designed no leaks detected job complete"

Arrived on site for ice machine leaking . Found supply line is leaking from behind connection . Customer will need new supply line . No other leaks detected at time of service. Job complete

Arrived on site and replaced previously diagnosed expansion board per Techline. Ran both ovens to 350 with no issues. Advised customer to run a few burn off bake cycles prior to using. Also advised to download app and connect unit to WiFi. Job complete.

"Arrived on site to test unit for not dispensing ice, tested unit unit found bin full of ice and motor is activating but impeller is stripped on motor shaft, replaced motor and impeller, tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site and replaced previously diagnosed FC door. Unit working as designed. No leaks detected. Job complete.

Arrived onsite to replace faulty valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete .

"Arrived on site for refrigerator , inspected unit and work area. Customers complaint was unit not making ice. Tested freezer temps and -01?. At arrival there was ice in the icebox that it had made. Also the other complaint was the ice would also get clumpy. I tested icemaker on step 57 and it would not advance, I went to step 56 and found error code E2 FOR STUCK MOTOR IN ICEMAKER. Called techline and spoke to Steve SR#7735571160 recommended to replace icemaker and fan. ordrng 1 W11579560 (Icemaker) and 1 W10846539 (Icebox fan)"

Arrived on site to test unit for unit giving F9E1 error code. Test unit and found different erro codes and found unit draining but not getting any water and sump and motor not responding. Will need to order new sump and motor ; ordrng 1 W11460945 (Sump and motor) and 1 W11434044 (Fill valve) and 1 W11462458 (Control board)

"River on site for the dryer taking multiple times to dry. I inspected the unit no work area. I found the auxiliary fan running. I inspected the filters and found the internal filter in the heat exchanger housing is completely blocked off.

"Arrived on site for microwave giving error code periodically . Ran diagnostics got 1-6 error code . Heated water up several times . Unit is performing per wp specs . Talking to tenant, unit would stop periodically. Ordering harness with inter locks . ordrng 1 W11033422 (Harness)"

"Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that there was a e5 code stored mean that the ice box is not getting cold enough to produce ice. Upon further inspection I found that the freezer section was only getting to 13*f I gained access to the evaporator and found that there was an incomplete frost pattern, I found no dye at the compressor compartment. I am ordering a SS, nitrogen, R600, evap, dryer, access valve and compressor. Office to reschedule. ; ordrng 1 W11598434 (Evap) and 1 W11578205 (COMPRESSOR) and 1 Ss (Ss) and 1 Nitrogen (Nitrogen) and 1 dryer (dryer) and 1 R600 (R600) and 1 accessvalve (access valve)"

"Arrived onsite for a DW that would run sometimes and sometimes not. Upon inspection i didnt find any water in the drip try this time or any where els but what I found was a code stored (F7e1 wash motor not running). I ran a diag cycle a found that the wash motor did not run. I then ran the unit in a regular wash cycle and found the same. I am ordering the sump&motor, float switch, bottom boor seal and returning with the control and console all to be replaced on return.. offer to reschedule ; ordrng 10 WP9741232 (SCREW)s and 1 W11416362 (PUMP&MOTOR) and 1 W11606677 (Bottom door seal) and 1 W11545764 (Float switch)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is unit will lose power and not come back on until they unplug or reset the breaker. Took temps RC 36? FC-2?. Called techline and spoke to kerg SR#7735566146 and said to replace the DELI UI and harness. Im also going to replace the HV control, main board and UI. Office to reschedule ; ordrng 1 W10758049 (CRISPER UI) and 1 W11170612 (Harness)"

Arrived onsite for unit setting off fire alarm. Upon arrival customer stated that unit does not smoke but believes unit is over heating triggering smoke alarm. Test unit by preheating to 350 . Unit reached reached 350 and then continued heating without cycling down. Turned unit off when temperature reached 450 and not shutting off. Contacted SAFTEY team and let them know findings. SAFTEY said unit is under warranty and to proceed with ordering control and sensor. Office to reschedule ; O-emld tckt

Arrived on site to test unit for unit leaking. Test unit and found water coming from door. Ordering both spray arms and tub gasket. Ordering upper and lower spray arms and tub gasket office to reschedule ; ordrng 1 W11483553 (Tub gasket) and 1 W11545334 (Manifold) and 1 W11550888 (Lower spray arm)

"Arrived on site and inspected range and found one small cooktop element is not working. Confirmed all others are working properly, incoming power is good Infinite switches are good. Explained to homeowner that cooktop elements now have safety devices on them due to UL858. This is an industry standard for safety and cannot be changed. A small element Bonita be ordered and preferably shipped directly to customer if possible, documented with techline. 7735566338; ordrng 1 W11396792 (D2C Small coil)"