We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Buda, TX 78610
Kevin
Job Details: 06/27/2023
"Arrived on site and Found customer has been experiencing good ice production since previous visit. replaced freezer door diagnosed on previous visit anyway, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Uhland, TX 78640
Joe Z
Job Details: 06/27/2023
"Arrived on site for unit not operating. Upon arrival , ran diagnostics and got error code F7-E1 tachometer missing. Found cam pulley not secured causing belt to fail. Replaced cam W10721967 and belt W11239857. Test unit and is operating as des. Job complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near San Marcos, TX 78666
Joe Z
Job Details: 06/27/2023
"Arrived on site for unit not venting correctly. Upon arrival, inspected unit and unit is venting correctly. Customer was not aware that she does not have an external vent to exhaust airflow outside of home. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near San Marcos, TX 78666
Joe Z
Job Details: 06/27/2023
Arrived on site for RC door gasket not warped and not sealing correctly. Upon arrival and inspected unit. Found left side of gasket is warped. Used heat gun to re form gasket. Gasket was re formed and door seals correctly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 06/27/2023
Arrived onsite for unit heating above target temp. This was via third party inspection. Tested unit with thermal coupling and found unit to be within spec. Cycling high and low temperatures average 355 when target temp is 350 which is well within range. No calibration needed at this time. Unit is functioning as designed. Jo complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Matthew
Job Details: 06/27/2023
Arrived onsite for error code scrolling across display F1E4. Tried power cycling unit but did not correct issue. Replaced control. Tested unit and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, TX 78734
Paul
Job Details: 06/27/2023
Arrived onsite for a washer with no power. I found the console locked and it wouldnt unlock. I replaced the console and tested the washer. All is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 06/27/2023
Arrived on site to replace sump and motor and heating element. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNQ00
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to repair previously diagnosed failed defrost, removed back panel and found shorted bimetal, replaced but could not get compressor to start, removed control and found a burn spot, replaced control and thermostat as precautionary, powered unit on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 06/27/2023
Arrived onsite for previously diagnosed parts. I checked the fc evap fan and it was not coming on I checked the evap heater and it was working fine it heated up and it was melting ice. I installed the fan motor with harness and tested evap fan and it is now coming on. I replaced the control board to. The unit is operating as designed and no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Vincent
Job Details: 06/27/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Pflugerville, TX 78660
Vincent
Job Details: 06/27/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was a burnt smell inside the drum. Tested unit and did smell something different. Customer has construction going on inside the house. Spoke to Robert from techline SR#7736731725 and determined that the smell would be air pollution from the house and burning in the intake system of the dryer. Unit is operating as designed at this time and no leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Austin, TX 78748
Kevin
Job Details: 06/27/2023
"Arrived on site and found saved error code f6e1, found incoming water valve has some debris on screen. Flushed water line and replaced valve and now more water is entering machine. This does not correct any issues with water quality from incoming supply. Dishwasher is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Cedar Park, TX 78613
Maurice R
Job Details: 06/27/2023
Arrived onsite for refrigerator with foam exposed on top of the unit next to the hinges. Calling the WP tech line for information on the 2 exposed foam openings. The opening are where they inject the spray foam in to the chaise of the unit. This model does not have hinge covers that usually covers the wholes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Cedar Park, TX 78613
Maurice R
Job Details: 06/27/2023
"Arrived onsite for icemaker not producing ice. The customer informed me that it makes ice once and awhile. I tested the IM in diagnostics mode and it would not work. I replaced the IM and tried the diagnostics mode and it ran through it and filled with water. Told customer to give it 72 hours to,produced ice. The FC is 4? and there was no frost buildup on the evap."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Waco, TX 76701
Jonathan M
Job Details: 06/27/2023
Arrived on site for washing machine. That is not completing cycles. Inspected unit and work area. Customer advise the unit stops in the rinse cycle and theres not advance. Were in the unit for diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested both thousand found the cold water valve barely pulling in any water. Checked the water pressure at the wall and found adequate water pressure. Replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Jarrell, TX 76537
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose washer that was moving around when in use. Customer advised the unit had moved several inches and even hit the wall. I checked the suspension and basket. I found basket is tight on the gearcase shaft. Found no oil under the unit. Found suspension has proper bounceback. Tub ring was not disconnected. I found the floor was very slick, and I could slide the unit with very little effort. When I inquired about how the unit was loaded, I found the customer had overloaded and likely caused it to walk. I advised on proper usage and loading to prevent any further issues, and to put anti slip material under the feet to keep it from sliding. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Harker Heights, TX 76548
Tyler
Job Details: 06/27/2023
Arrived on site for refrigerator not dispensing water properly. Upon arrival confirmed issue only occurred when filter was plugged in found filter clogged. Replaced filter under warranty and instructed customer on refilling softener to home due to it being low as well. Unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Georgetown, TX 78633
Gerry C
Job Details: 06/27/2023
WZF34X16DW01 Arrived to inspect cooling issues. I found the unit had frozen again and tested the defrost system. The element heated within service test mode and the unit operated as designed. The customer will contact us if there are further issues and I advised that the control would need to be replaced at that time. No water connections to unit. Warranty applied.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78746
Scott
Job Details: 06/27/2023
Arrived on site for dryer tumbling but not heating . Found high limit thermostat had blown . Replaced thermostat and dryer heating properly . Ran air flow and and temp checks . Both indicate air flow restriction. Highly recommended customer have vent cleaned professionally. Mentioned risk of dryer fire or possibly of blowing thermostat again . Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Scott
Job Details: 06/27/2023
"Arrived on site for washer still bouncing around . Found shaft loose , able to move up and down . Replaced gear case . Ran diagnostics all checked normal. No water leaks detected at this time"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Lou
Job Details: 06/27/2023
"Arrived on site to inspect washer control resetting itself. Upon further inspection, the customer advised that when they would press start the unit sensing indicator would flash and then the done light would come on and the unit would then shut off. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I tilted the unit back and inspected underneath and all components are good. I retested in diagnostics again and the unit operated as designed. I test3d the unit in a Normal cycle and it began the cycle properly. I recommended the customer monitor the unit and if it continues to malfunction for them to schedule service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRB543CMJV00
Near Austin, TX 78758
Wesley
Job Details: 06/27/2023
Arrived onsite and performed epoxy liner repair according to the instructions. Cosmetically and functionally patched and repaired at time of service. Customer concerned with long term integrity of the patch. Advised customer to raise any product concerns with customer care following approved repair procedure. All checks good and set up properly at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Liberty Hill, TX 78642
Lou
Job Details: 06/27/2023
"Arrived on site to install previously diagnosed and ordered. Due to the oven door leaking heat and per techline recommendations, I removed and replaced the inner door panel, both hinges and both hinge receivers and tested the unit on Bale at 350 degrees. The unit is operating as designed and the oven door is no longer leaking heat on the left side of the door. Customer inspected the repair and agreed it no longer is leaking the heat. I recommended the customer monitor the unit and schedule service if it begins to leak again. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Austin, TX 78757
Wesley
Job Details: 06/27/2023
Arrived onsite for some agitation noise. Tested and found unit operating as designed all checks good. Only an f0e3. Replaced slider to alleviate some clicking noise. And tighten tolerances. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78738
Luis
Job Details: 06/27/2023
Arrived on site for no ice. Icemaker not running through a forced cycle replaced defective icemaker ran harvest test passed icemaker filled with water
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near The Hills, TX 78738
Luis
Job Details: 06/27/2023
"Arrived on site for water leaking in fresh food section. Diagnosed an obstruction in fresh food drain,removed housing,cleared obstruction in drain channel,ran water into drain water draining,reinstalled cover assemb,y ran water through housing water draining no leaks."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Briarcliff, TX 78669
Luis
Job Details: 06/27/2023
"Arrived on site for door issues. Found backing behind door wrap slipped causing wrap to wobble against door,removed skin wrap,installed backing to correct locations,installed skin wrap to,door tested door operation good."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/27/2023
Arrived on site to test unit for not locking. Replaced broken strike. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78130
Andrew
Job Details: 06/27/2023
Arrived on site and replaced top portion of 3-way refrigerant valve. Powered unit and valve now working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waco, TX 76708
Jonathan M
Job Details: 06/27/2023
Dawn soap for washing machine that wont lock the land. Inspected unit and work area. Found the strike broken on the washer causing the failure. Replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78633
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose cooktop that was not properly lighting. I tested the unit and found that all burners are lighting, and customer mentioned the front right burner would not light sometimes. I could not duplicate the issue, but I noticed that burner caps looked especially shiny, like chemicals had been used to clean them and may have caused the spark not to be able to conduct well. I cleaned off the burner cap, changed the head and was able to clean out the orifice as well. Unit ignited instantly for me now with no issues. If issue persists we can replace the igniter and module. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78626
David Z
Job Details: 06/27/2023
"Arrived on site to follow up on refrigerator not making ice. I tested the unit and was able to cycle the icemaker successfully. Found FC at 1, RC at 39. When icemaker tried to fill I could hear the valve buzzing. I checked the fill line at the front of the unit, and found no water at the fill line. I tried to move the unit out and found the installers had run 2 screws through the trim at the top of the unit, and one of them had a broken head. I advised the customer that the builder/installer needs to remove the hardware. It should not be needed to properly level and install the unit, and once they remove it they can enable the water valve and this will resolve the no ice condition. Repair completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Georgetown, TX 78633
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose washer that had front bellow spring come off, CL error, and not fully spinning out clothes. Advised customer the CL error was a clean washer reminder. I was able to straighten out the bellow spring and reattached it. Customer did notice that the spin was on low and they increased it to high and have been successful since. Unit now working as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Georgetown, TX 78633
David Z
Job Details: 06/27/2023
Arrived on site to follow up on sealed system repair. Replaced compressor and dryer. I found a crack in the condenser line going to the compressor. I was able to sand down and patch the line. Vacuumed down and verified proper pressures. Charged to 68g per spec. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mount Calm, TX 76673
Jonathan M
Job Details: 06/27/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. I checked the drive block for any signs of wear and found it in place and in good condition. Went ahead and replaced the agitator and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lakeway, TX 78734
Leonardo
Job Details: 06/27/2023
Arrived on site to test unit for door not closing. Found unit hitting cabinet. Secured unit correctly and door is opening and closing correctly job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Berlin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to test unit for gas leak, applied bubble solution on every joint and did not find any leaks, turned oven on, gas is igniting right away when the safety valve opens and is cycling properly, unit has not been put through a initial burn off and that is the smell Im picking up, stated to customer that unit is safe to use, called safety and reported my findings SR#7736666900, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to test unit for not operating properly, tested unit found failed wash motor, replaced sump and motor and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/27/2023
Arrived on site to test unit for drawer not staying in place. Found right side glide was not on drawer. Found glide underneath drawer. Glide is not broken or damaged. Reinstalled glide and unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/27/2023
Arrived on site for washer not finishing cycle past the start of wash. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing found 120v getting to valve and water pressure good but cold side of valve wouldnt open. Replaced valve and found unit working as designed with no leaks call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78759
Wesley
Job Details: 06/27/2023
Arrived onsite and found unit operating properly. Customer still dealing with exposed fleshy hi moisture content vegetation freezing on the upper shelves. Humidity in home not regulated with A/c contributing to freezing propensity. Advised customer again on best use and care principles for airflow and performance and was advised by the customer that the fridge should be resilient to customers storage preferences. Documented with whirlpool techline. Butch sr#7736728301
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78759
Paul
Job Details: 06/27/2023
Arrived onsite for a refrigerator not making ice. The customer also showed me a video of a gurgling noise coming from the bottom of the RC. The icemaker bucket was full when I arrived. The customer stated it never ran out of ice but it had gotten low then did catch back up. I explained to the customer that it could take 24-36 hours for the bucket to fill depending on door swings. I did find foam in the vacuum breaker at the bottom of the RC causing the noise. I removed the foam. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Temple, TX 76502
Tyler
Job Details: 06/27/2023
"Arrived on site for dishwasher leaking from directly under door. Upon arrival reconfirmed issue and replaced filter screen, lower and middle spray arms. Reassembled and tested unit for 1hr. Found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 06/27/2023
Arrived onsite for concerns with spin function and found actuator error and loss of function. Replaced actuator. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Austin, TX 78748
Scott
Job Details: 06/27/2023
"Arrived on site ,replaced clutch,slider ,valve and control. Ran diagnostics all checked normal. No water leaks detected at this time , job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 06/27/2023
Arrived onsite for not spinning and found unit with bad actuator. Replaced the actuator to repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78130
Andrew
Job Details: 06/27/2023
Arrived on site to test unit for little/no ice production. Ice maker cycled properly. Found ice maker was not getting filled sufficiently. Disconnected water line from fridge and pressure was too low to get a reading. Found water barely trickling out of water line. Advised customer unit not getting sufficient water. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details: 06/27/2023
Arrived on site and replaced previously diagnosed evap and compressor. Also sealed gap between liner and cabinet with silicone. Vacuumed system and help pressure for 20mins with no signs of leak. Charged system to specs and allowed frost pattern to develop on entire evap. Unit is now currently working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/27/2023
Arrived on site and dropped off parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to replace previously diagnosed ice bin and coupler, replaced and tested, unit is now functioning as designed, job completed"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Burnet, TX 78611
Kimo
Job Details: 06/27/2023
Arrived onsite for a ice machine that is still overproducing ice. Upon in I found that the bin thermistor tested within specs with my meter. And all other functions work as designed. I replace the control as the one we previously installed my have been defective.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to test unit for excessive shaking, customer stated that unit shakes excessively on every load, tested unit found all components tested good, no signs of gear case failure, asked customer to put a load of clothes, started wash cycle and monitored, clothing spun out and did not detect any unusual shaking, advised customer to follow proper loading procedures per owners manual, advised not to under load or over load, at this time unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Buchanan Dam, TX 78609
Kimo
Job Details: 06/27/2023
Arrived onsite for a refrigerator that is still not cooling in the rc. Upon inspection I found that the thermistor that I spliced in cam disconnect. I spliced the wires back together and wrapped them and electrical tape. unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78758
Wesley
Job Details: 06/27/2023
Arrived onsite and tested unit for off balance. Unit is operating as designed. No error codes. All functions pass inspection in diagnostics. Likely user error failure to spin out issue. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78758
Wesley
Job Details: 06/27/2023
Arrived onsite and found unit is not heating reportedly. Found f7 error code and reset and tested in diagnostics. Found the heater is now running and operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, TX 78611
Kimo
Job Details: 06/27/2023
Arrived onsite for a refrigerator that is not dispensing water or making ice.upon inspection I found there was debris in the main waterline. I cleared it up and tested unit and found no change. I replaced all valves and tested unit. Site and found slight improvement to water flow and replaced the housing and tested the unit with the original filled. Found unit operating as designed.
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Waco, TX 76706
Jonathan M
Job Details: 06/27/2023
"Arrived on site for a washing machine that is flashing an F4 E1 (water heater relay error or no feedback) error code. Inspected unit and work area. Did confirm the customers complaint in diagnostics and I gained access to the back. Checked the heater for resistance and found 17.8 kg ohms of resistance. Check the temperature sensor and found it registering 20.7 ohms of resistance, indicating both were good. Per the text sheet, went ahead and replaced the control. Tested the unit and the unit begin working. Operate as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/27/2023
"Arrived on site for a refrigerator that is getting too cold. Inspected unit and work area. The customer advised theyve had several items freeze inside the refrigerator section and since they have put in temperature thermometers at the top shelf, they have register temperatures as low as 27?F. Took temperature of the refrigerator and freezer sections and found the freezer section sitting at 5?F and the refrigerator sitting at 36?F. The customer advised that he had attempted to change the settings on his control but that the temperatures were getting up to 40? in the refrigerator section which he did not want to go that high. I did explain to the customer that he can change the setting on his air diffuser and showed him how to do that. The customer just explained that because the unit got to 27? on his temperature probe, that he felt like there was an issue. When I had and replace the control, but did explain to the customer that he will need to adjust the refrigerator settings to a point that he likes it and did explain how he can do that. The unit is not working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78727
Wesley
Job Details: 06/27/2023
Arrived onsite and found unit is cooling and producing ice. At time of service freezer temp of 18f ambient temp and cooling cycle started later during service and a served temp of 12.9 and dropping. Fridge temp of 38f. Advised customer that the unit operation is within normal parameters and nothing should be done at this time. No charge.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Round Rock, TX 78665
Gerry C
Job Details: 06/27/2023
"KRFC300ESS07 Arrived to inspect moisture in refrigerator. I found a layer of ice at the damper vent within the RC. The moisture was external to the damper only, and was readily wiped away. Inspection of RC gaskets revealed no obvious signs of damage and moving to the FC, I found frost on the left slide area and adjacent part of the liner. The top of the FC door was leaning out, but the upper metal rack assembly was starting the common resistive slide from wear at the outer perches on the slides, and two ribs at the top of the lower basket mount. Applying MFG approved lubricant to the affected areas, after wiping away plastic fouling, fully corrected the issue and the FC door assembly could then retract itself as design intended. Further discussion with the customer revealed not only had the damper been chugging, but there was a jackhammer sounding vibration, intermittently. I found the right rear roller pin was dislodged, causing the unit to sit in the floor at the rear metal corner (reason for prior scratching of the floor by another service provider) and the twist caused the condensate pan to vibrate against the lower unit pan. Correcting the roller mount and applying sound deadening material corrected the issue. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Round Rock, TX 78681
Gerry C
Job Details: 06/27/2023
"KRSF705HPS04 Arrived to inspect door issue. I found the doors misaligned and after correcting, the doors operated as designed. I found no other faults with the unit and there were no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Cedar Park, TX 78613
Gerry C
Job Details: 06/27/2023
"MVW7232HW1 Arrived to inspect latch issue. I found the lid lock strike assembly had failed and I removed and replaced, noting full functionality returning to the unit. Within service test mode, errors of F5E4, F0E3 and F0E5 were stored in memory and I cleared. I found the basket leaning nearly against the inside right of the chassis and after discussion with the customer, determined the issue was causing off-balance cycle failures. I corrected via the leveling legs and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76501
Tyler
Job Details: 06/27/2023
Arrived on site for washer not starting correctly. Upon arrival found no errors in diagnostics. After speaking with customer found unit had gotten stuck in soak setting and they werent sure how to finish cycle. Instructed customer on washer options and settings and found no leaks during tests. Call complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Temple, TX 76502
Tyler
Job Details: 06/27/2023
"Arrived on site for Asher not turning on. Upon arrival confirm3d issue but found no failures in drain motor or harness or power supply for. Outlet. Rep,aced control and reset unit. Found full functionality restored with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Georgetown, TX 78633
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose washer that had made some clicking noises and wouldn't finish a couple cycles. I checked for errors and found 0 errors present. Tested unit and found it passed 2 separate diagnostic cycles. Cycled the lid lock several times, as well as spin and agitate. Could not duplicate any failures. Customer advised it would happen later in the cycle, but a power cycle seems to resolve. Advised that if the unit repeats the failure we should start with a control and latch. No failures verified at this time. Call completed."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, TX 78750
Paul
Job Details: 06/27/2023
Arrived onsite for a cooktop that the glass has broken on. I confirmed the break and replaced the cooktop. I tested all burners and the fan. All is working as designed. Call complete. Use Authorization # K17IPJ0APL1.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Lou
Job Details: 06/27/2023
"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 410 degrees. The next three readings were 333, 381,351 for an average temp of 355.7 degrees. Unit is heating properly and no error codes found. New owner will need to download the Whirlpool app to their phone and connect the unit to WiFi in order for the unit to operate properly. Job completed. No one available to sign for the receipt."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Lou
Job Details: 06/27/2023
"Arrived on site to inspect dishwasher spray arm melted. Upon further inspection, I found the lower spray arm had come disengaged from the sump and melted on the element. I found the element in good shape. Replaced the lower spray arm and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS05
Near Austin, TX 78717
Maurice R
Job Details: 06/27/2023
"Arrived onsite for MW sparking. On inspection I ran the unit for 5 seconds and no spark. Got a coffee cup ran the unit for 30 seconds no spark. I then ran the unit for 2 minutes still no spark, then ran for 4 minutes still no spark. I stopped and changed the water out and ran the unit for another 4 minutes and still no spark. Called the safety line and reported my findings. Sr7736705574"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78628
Lou
Job Details: 06/27/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the lower right hinge raising bolt being stripped, I removed and replaced the hinge and cam and tested. Leveled unit and unit is operating as designed to customer satisfaction. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Maurice R
Job Details: 06/27/2023
Arrived onsite for fc door not closing on inspection the gasket had come lose and was compacted. I took gasket off and used the heat gun to reshape the gasket. Reinstalled the gasket and it is operating as designed now. The door now seals. No water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Burnet, TX 78611
Kimo
Job Details: 06/27/2023
"Arrived onsite for a washer that is making a loud grinding noise when in spin upon arrival I confirmed the the noise I replaced the cam and actuator and tested the unit several times and found that the noise was gone, I then contacted Rob at techline and toothed of my findings and got sr#7736724961. After being advised that if the noise comes back to replace the gearcase and the cam/splotch at the same time."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78729
Vincent
Job Details: 06/27/2023
"Arrived on site for washer not powering on, inspected unit and work area. Confirmed the issue and found a bad UI. Removed top cover to gain access to replace the UI. Ran a diagnostics test and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to preform previously diagnosed sealed system, purged system out with nitrogen, replaced compressor, vacuumed system for 30 minutes and vacuum held perfect for 10 minutes, charged system with 50g of R600 refrigerant, evaporator developed a good frost pattern, at this time unit is running as designed, Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to test unit for frost in FC and condensation inRC, tested unit found RC and FC gaskets have popped out in multiple places causing warm air to get in and cause frosting and condensation, added adhesive behind gaskets and installed them back, advised customer to unplug unit for 24-48 hours to get all the excessive frost to melt, at this time job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Seguin, TX 78155
Andrey
Job Details: 06/27/2023
"Arrived on site to test unit for F8E3 error, customer stated that unit over filled and leaked a lot of water in the house causing a lot of damage, they had to unplug it from the wall to stop the water flow, a claim has been opened by customer, tested unit found error code present, checked pressure hose and found no cuts or kinks, replaced control and valve as precautionary, per customer claim report the control and valve will need to be sent to whirlpool for inspection, filled washer with water system is now detecting proper water levels and shutting valve off, at this time unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/27/2023
Arrived on site to test unit for flames turning off when on simmer. Found ac vent above cooktop and pointed towards cooktop. Adjusted flames per customer request. Unit working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HC
Near Austin, TX 78737
Kevin
Job Details: 06/27/2023
"Arrived on site and inspected dryer and found it is heating properly and airflow is good. Customer experienced an F3 E2 error. Ran dryer without any load in after a few minutes it starts counting down quickly to a stop showing that moisture sensors are working properly. Also completed circuit on moisture sensors and it ran continuously and did notCountdown time. Adjusted vent hose for a customer Lowes installation left some of the metal poking out when they trimmed it. Took multiple pictures and documented no issue with dryer with Techline, job complete 7736725445"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Matthew
Job Details: 06/27/2023
Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KDRS467VSS05
Near Austin, TX 78739
Leonardo
Job Details: 06/27/2023
Arrived on site to test unit for not working. Test unit and found black wire 118v but red wire only Showing 7v.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Jarrell, TX 76537
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose induction cooktop throwing F46 error. I examined the unit and found only the right 2 burners were affected, left 2 were good. Found unit only has 1 module. Ordering induction module and UI to resolve. Office to schedule when parts arrive. ; ordrng 1 Research-Module (Module showing ) and 1 W10607546 (Module?) and 1 W10396615 (Ui)"
We serviced a
MAYTAG OVEN
Model CWG3600AAS13
Near Waco, TX 76704
Jonathan M
Job Details: 06/27/2023
"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Check voltage to the unit and found proper voltage. Check resistance through the igniter and found 1.132 mega ohms going to the ignitor and found proper voltage. Checked out the amp draw off of the igniter and found no amp draw. Indicating a bad igniter. ordrng 1 74007498 (Ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
David Z
Job Details: 06/27/2023
"Arrived on site to diagnose refrigerator that had some ice present. Customer showed me where they had frost near the icemaker, and RC evap cover. Found RC evaporator had frosted over causing noise. Provided estimate for new Ice Door, Fan Scroll, and UI kit to resolve. ; ordrng 1 W11509092 (UI) and 1 W11098695 (Fan Scroll) and 1 W11098702 (Ice Door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78745
Kevin
Job Details: 06/27/2023
"Arrived on site and found previous wire repair held this time, customer is still experiencing unbalanced loads. ran all functions in diagnostic cycle. Washer will only move one direction in diagnostic cycle when agitating. Washer appears to be spinning fine. Bring back motor, control board, and harness.; ordrng 1 W11643701 (Lower harness) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 06/27/2023
F6E0 oven user interface lost communication. Upon arrival inspected unit. Tested and found UI is powering down. Attempted to pull unit to inspect console and control. Unit appears to be stuck in cabinet. Attempted to pull several times and could not. Customer will need to have builder make unit accessible. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78754
Vincent
Job Details: 06/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not doing anything. Ran a diagnostic cycle and found unit not agitating or spinning. Tilted unit backwards and found that the entire drive belt shield had came off and got stuck in the drive system. Im ordering shield, belt, cam, capacitor, actuator and if needed a gearcase. Rescheduled to return on 07/03/23. No leaks where observed during service. ; ordrng 1 W11409708 (Shield) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11449840 (Gearcase) and 2 W11573574 (Shield screws)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Killeen, TX 76543
Tyler
Job Details: 06/27/2023
"Arrived on site for washer not working. Upon arrival confirmed issue and found f8e1 in diagnostics. Found cold side value had failed. Both left side suspension rods also were bad. Found hub drive also failing which lead to unit getting off balance and breaking lid and keeping it from locking right. Reschedule customer for 07/20/23 to complete repairs with w10902814 washplate, w10396887 hub drive, w11228718 dampener rods, w10793620 lid, w11127357 housing.; schdld next appmnt for 7/20 THU !"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78746
Scott
Job Details: 06/27/2023
Arrived on site for poor washing . Ran diagnostics and got 9-1 error code . Ran test wash and unit would not advanced past draining at beginning test . Unit timed out and flashed 9-1 . Ordering inlet . Set return 7-12 . No water leaks detected at this time ; ordrng 1 W11535094 (Inlet)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 06/27/2023
"Arrived on site to inspect wall oven turning itself on. Upon further inspection, I found the display showing the control lock turned on. I attempted several times to turn the lock off and it failed. I cycled power at the breaker and reset the controls and attempted to place the unit in diagnostics. Once I was able to get it into diagnostics, I found no error codes in the system. After checking the error codes, the unit display began to jump from screen to screen. I contacted techline and spoke to Kurt and advised of the complaint and my findings. Kurt advised to replace the control panel/console and provided SR#7736731710. I contacted Whirlpool Safety and spoke to LaShonda and advised of my findings. LaShonda provided a concession reference number of W17LIN1WPL1 to cover the total repair. I am ordering the control panel and office to schedule return service due to the availability of the part. Unit left turned off at the breaker for safety. ; ordrng 1 W11296171 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78734
Luis
Job Details: 06/27/2023
Arrived on site. Items freezing in lower drawer and shelf removed drawer found cold migrating out around housing ordering parts; ordrng 1 WP2221296 (Air baffle) and 1 W10475010 (Spacer assembly) and 1 W10475008 (Seal) and 2 2259398 (Seal)s and 1 WP2306010 (Thermistor) and 1 WPW10169528 (Lower diffuser)
We serviced a
KITCHENAID OVEN
Model KOCE507EBL09
Near Austin, TX 78734
Leonardo
Job Details: 06/27/2023
Arrived on site to test unit for shorted keypad. Found keypad not responding. Will need new console office to reschedule ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, TX 78669
Luis
Job Details: 06/27/2023
"Arrived on site for no ice. Ran diagnostics found defective water pan continued diagnostics no frost forming on evaporator unit will need a new water pan,evaporator,compressor drier and access valve need autho approval ; ordrng 1 WPW10218037 (Evaporator) and 1 W11614101 (Water pan) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WDT750SAKZ0
Near Round Rock, TX 78665
Gerry C
Job Details: 06/27/2023
"WOC54EC0HS20 Arrived to inspect no operation. The unit was stuck within control lock mode and attempting to remove the control lock, it would just endless loop, requiring the replacement of the UI. Further inspection revealed the unit is incorrectly installed and the microwave door switches are incorrectly timed. The unit should be reinstalled with shims to get the front lower vent off the front plate of the cabinet and the interlock changed. The interior microwave bulb was out, likely from being on too long, due to the door closing issue. Office to contact the customer to arrange return service.; ordrng 1 W11600321 (UI) and 1 W10886919 (Interior Lamp) and 1 W11033422 (Interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Buchanan Dam, TX 78609
Kimo
Job Details: 06/27/2023
"Arrived onsite for a refrigerator that in not cooling properly. Upon arrival I found that the unit was runnable. I then exposed the evaporator and found that it had an incorrect frost pattern denoting a ss issue. I am ordering a ss compressor, evap, UV drier, access valve, R600 kit and nitrogen office to reschedule ; ordrng 1 W11574734 (COMPRESSOR) and 1 W11598434 (EVAP REPAR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Kevin
Job Details: 06/27/2023
"Arrived on site and inspected refrigerator and found coupling is broken, Took a picture. It is needed to complete repair, will need to order; ordrng 1 WP2220458 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Austin, TX 78721
Matthew
Job Details: 06/27/2023
"Arrived onsite for unit not cooling properly. Customer did defrost. Disassembled and found evaporator cover components covered in black soot/residue. Took pictures. Could not determine source of residue. Ran unit to inspect while running. Found only partial frost pattern at cap tube. Checked compressor and was drawing .65 amps. Unit is having sealed system issues and will need a sealed system technician scheduled for 2 hrs . Ordering Compressor, evaporator and fan motor . Left unit unplugged. Office to reschedule. Customer stated she has had issues from the beginning. Left Whirlpool customer service phone number 1800-253-1301. ; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator) and 1 WP2315539 (Evaporator motor) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 W11506635 (Acces value) and 1 Wpw10143759 (UV dryer)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NLXS1
Near Austin, TX 78735
Kevin
Job Details: 06/27/2023
"Arrived on site and replaced cutting grid diagnosed on previous visit, after replacement powered on ice machine and it is beginning cycle, recommended to homeowner that ice machine be allowed to operate for 48 hours. Before any usable ice will be made.
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw0
Near Austin, TX 78749
Kevin
Job Details: 06/27/2023
"Arrived on site and inspected washer and found incoming power is correct, washer still has water and closing it. Found control board has failed likely damaged by a shortage drain pump.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS01
Near Austin, TX 78744
Joe Z
Job Details: 06/27/2023
Arrived on site to install previously ordered part. Replaced console. Test unit and unit is operating as designed.