We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Marble Falls, TX 78654
Maurice R
Job Details: 12/22/2023
Arrived onsite for previously diagnosed parts. Installed the lower spray arm and tested the unit. The dishwasher is operating as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/22/2023
"Arrived onsite for dishwasher not washing. On inspection there was an error on the display F7E2. Ran the unit in diagnostics mode and it threw the error after water had filled the unit. Installed a new pump and motor and re ran diagnostics cycle, the error is gone and the unit completed the diagnostics cycle. The unit is operating as designed and no water leaks detected during operation."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Lockhart, TX 78644
Matthew
Job Details: 12/22/2023
"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found compressor locked and start relay overloading. Unit needs 2 hr sealed system repair. Ordering compressor , dryer and access valve. R600 unit. Notified customer. Customer may be reaching out to manufacture for alternate resolution. ; ordrng 1 W11547313 (Compressor) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MVWP575
Near Woodway, TX 76712
Jonathan M
Job Details: 12/22/2023
"Arrived on site for a washing machine that is eating up clothes. The customer advised that there is a lot going on with her washer. She advised that the unit makes a screeching sound during spin, wobbles a lot more frequently, and doesnt wash well. Found the agitator loose. Remove the agitator and check the suspension. Found the suspension was good. Why would the basket and found the basket wobbling on the gearcase, indicating a stripped hub. Ordering the cam, belt, and hub for repair. Rescheduled the customer to 1/2.; ordrng 1 W10528947 (Hub) and 1 W11213879 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Luling, TX 78648
Matthew
Job Details: 12/22/2023
Arrived onsite for unit not cooling in both sections . Upon arrival inspected unit. Found freezer section good but not adequate in fresh food section. Evaporator has good frost pattern and evaporator fan is functioning. Found minimal air flow through damper vent. Ordering damper and control. Scheduled for the 5th. ; ordrng 1 W11380595 (Diffuser) and 1 W11546609 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 12/22/2023
"Arrived onsite for washer making noise. On inspection during the diagnostic cycle I heard a noise when the agitator cycle started. The spin cycle had no issue. I installed a new clutch on the unit and ran diagnostics cycle again. I did hear the noise, informed the customer to run a load with clothes. If the noise comes back to record it so we hear what the noise sounds like. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Kingsbury, TX 78638
Matthew
Job Details: 12/22/2023
Arrived onsite for unit not not producing ice. Ran test and found fill tube frozen. Ice maker completed cycle and valve is functioning. Customer now has good pressure at supply. Reset unit. Ordering Control and fill tube heater. Bringing Ice maker. Customer will monitor in the meantime. Set to return on the 5th.; ordrng 1 W11224256 (Control board) and 1 W11087201 (Fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 12/22/2023
Arrived on site found freezer door not closing correctly adjusted door and hinge tested door operation good.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Lakeway, TX 78738
Joe Z
Job Details: 12/22/2023
Arrived on site to install previously ordered parts. Replaced inverter and the same issue continues. Replaced magnetron and test unit. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78724
Kimo
Job Details: 12/22/2023
"Arrived onsite for a refrigerator that is freezing food at the top shelf off the RC. Upon arrival I inspected the unit and found that the seals and gaskets all good, I checked the set temps and found that they were set to 40? in the RC and -5? in the fc. At the moment there were no frozen items and no condensation in the unit. I checked the fc and found the there was some frost/ice on the bottom right side of the door that is keeping it slightly open. I corrected this and found that the door sealed up properly. I st the temp to the recommended temperature in each section. And also checked the defrost cycle to a 8hr cycle. And asked the customer to monitor the unit"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near New Braunfels, TX 78132
Andrew
Job Details: 12/22/2023
Arrived on site to inspect unit for beeping randomly when not running or being used. Upon arrival found console to be sticking and not responding properly need to order console and return. Office to reschedule. ; ordrng 1 W11598173 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78738
Luis
Job Details: 12/22/2023
"Arrived on site. Removed defective compressor and harness,flushed system installed a new compressor,drier and harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Pflugerville, TX 78660
Blake
Job Details: 12/22/2023
"Arrived on site to inspect OTR microwave. The unit will turn on for 2 or 3 seconds then stop. The time is still displayed. The cabinet bulb is blown. After starting the unit multiple times it will run the full cycle but not heat. I found good readings from the capacitor, fuses, and thermostats. I removed and replaced the interlock assembly and found no change. I found 120 vac to the transformer but found no operation. I am ordering the transformer and cabinet bulb to resolve. Office to order parts and schedule service. ; ordrng 1 W11628655 (Transformer) and 1 W10709921 (Cabinet bulb)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78727
Miguel
Job Details: 12/22/2023
"Appt 3113. Arrived on site for microwave light not working. New bulb already installed. Removed and replaced control board. Light still will not turn on.. will,need socket and possible bulb. Office will call to schedule. Part in research. ; ordrng 1 W11520384 (Lightbulb) and 1 ? (Socket) and 1 Research (Research.)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430Mw1
Near Lampasas, TX 76550
Sterling
Job Details: 12/22/2023
On arrival verified complaint of noise near end of cycle. Customer described it as repetitive knocking sound. Spoke to Andrew TL 7738083628 prior to arrival. TL noted what had been done previously but needed more information. Once on site ran error codes and found no error codes in system. Ran automatic test and when unit was braking after spin the shifter started to knock. Unit did spin and shift prior to that in early test no problem as well as shift between spin and agitate. Verified by hand the splutch and gearcase were not jammed up. Replaced shifter and cam. No belt debris and there was no gearcase oil anywhere either. Cap was functioning correctly. Documented with Chris at TL with new findings. Job complete operational test good. No leaks found during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Dale, TX 78616
Matthew
Job Details: 12/22/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Found console/control not responsive. Disassembled and found voltage to control at only 23 vac. Checked voltage at supply box and verified 123vac. Ordering Harness and control. Office to reschedule ; ordrng 1 W11227372 (Main harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lockhart, TX 78644
Matthew
Job Details: 12/22/2023
Arrived on site from microwave. Making a humming noise. Upon arrival inspected unit. Found humming was coming from blower motor assembly. Inspected and found a brief blocking motor from turning freely. Remove debris and tested. Unit is now functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78747
Andrew
Job Details: 12/22/2023
"Arrived on site to replace damper control. Replaced damaged damper control. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Pflugerville, TX 78660
Luis
Job Details: 12/21/2023
"Arrived on site. Found both doors sagging on opposite side of hinge,uploaded picture,added washers to hinge pins.added sealer and filler checked door operation good checked door seal good. ; used 2 Wp489467 (Washer) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Lou
Job Details: 12/21/2023
"Arrived on site to inspect dishwasher not draining and having a burning smell inside. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-motor failure, F9E1-drain electrical issue and F10E2-vent electrical issue. I cleared the codes and continued with testing. The unit drain pump came on in the beginning then the valve filled the tub, but the motor failed to come on. I advanced through testing and found the drain pump come on, dispenser opened and the element is heating, but I did not hear the vent come on. The motor was making a humming noise as if it were locked up. I am ordering the sump/motor assembly, vent assembly and main control and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11416362 (Sump/motor assembly) and 1 W11649995 (Vent) and 1 W11629911 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Manor, TX 78653
Kimo
Job Details: 12/21/2023
Arrived onsite for a cooktop with damage and one of the burners not working. I replaced the the burner and the cooktop and tested the unit and found the unit operating as designed
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78750
Paul
Job Details: 12/21/2023
Arrived onsite for a wall oven to replace a damaged vent. I replaced the vent. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to inspect unit for leaking from top outer spout. Upon closer inspection found pin hole on rubber attachment of tubing. Replaced damaged tubing, tested unit, unit is running as intended. No leaks present at this time job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78754
Luis
Job Details: 12/21/2023
"Arrived on site. Found water not fully inserted to valve from previous repair causing water to leak,installed water line fully into valve. Found wire harness has been spliced uploading pictures,replaced harness prev tech ordered ran water dispenser no leaks unit working."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Elgin, TX 78621
Gerry C
Job Details: 12/21/2023
"WDF330PAHS5 Arrived to install previously diagnosed and ordered part. Entering service test mode, I found 4-3 as the only stored error code and I cleared it for repair. I removed and replaced the failed sump assembly and tested. The unit resumed all normal functions and there were no leaks observed after the repair was complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to inspect unit for oven temps being incorrect. Upon closer inspection unit is heating as intended. Informed customer due to regulations units take longer to heat and cycle the heating element on and off causing normal cook times they may be used to to alter. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to inspect unit for not dispensing water. Upon closer inspection found valve to be weeping in RC with a sheet of ice under shelves directly below filter housing. Replaced weeping valve and replaced filter head, with no change to unit. Found no water was coming out of wall to unit, customers RO system had been turned off by contractors. After turning RO system on found water pressure to low at 20 PSI. Advised customer to have RO system and water pressure to unit checked out. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2023
Arrived onsite and replaced the control. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Uhland, TX 78640
Joe Z
Job Details: 12/21/2023
"Arrived on site for shaking violently. Upon arrival, Customer pointed out punctured in wall and described how unit shakes and walks. Ran diagnostics and there are no saved error codes. Found basket to be defective. Need to replace basket. Ordering basket. Office to reschedule. ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hutto, TX 78634
Blake
Job Details: 12/21/2023
"Arrived on site to inspect top mount refrigerator cooling issue. I found the FC at 26 and the RC at 42. I exposed the evaporator and found an inconsistent frost pattern. Possibly due to a restriction. A sealed system technician will be needed to diagnose the issue. I am ordering the compressor, evaporator and dye drier to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11368877 (Evaporator) and 1 W11370574 (Compressor) and 1 W11506635 (Access valvle) and 1 Wpw10143759 (UV drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Dripping Springs, TX 78620
Scott
Job Details: 12/21/2023
Arrived on site for fridge not dispensing. Found water reservoir.frozen . Thawed out tank . Fridge is dispensing water now . Used perma gum to seal up air leaks around scroll cover . No water leaks detected at time of service . Job complete
We serviced a
KITCHENAID VENTHOOD
Model KXU2836JSS0
Near Austin, TX 78750
Paul
Job Details: 12/21/2023
"Arrived onsite for a vent hood with a dent. The customer stated the hood doesnt have a dent. She stated the issue is the sliding glass and trim is crooked and it hangs down lower on the left side than the right side. I did find the front trim bowed causing part of the issue. I also found the hood not touching the cabinet above it on the right side. I showed this to the customer and explained this could be part of the problem but I would order the parts and if that didnt fix it then she would need to get with the installer. Ordering W10369385 molding back, WPW10369389 sliding glass, parts research/W10369397 molding front; ordrng 1 W10369385 (Molding back) and 1 WPW10369389 (Sliding glass) and 1 Partsresearch (W10369397/molding front)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Woodway, TX 76712
Jonathan M
Job Details: 12/21/2023
I called Whirlpool Techline and spoke to Drew SR# 7738077566. would only be with the icemaker as there is a proper voltage going to the icemaker. Ordering the icemaker and rescheduled the customer to 1/2.; ordrng 1 W11646196 (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWB
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
"Arrived inside for unit not starting a cycle. Upon arrival inspected unit. Reset computer and ran cycle. Tried 3 normal cycles and unit is functioning. Wash motor, drain pump and cycle selections are functioning. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Nolanville, TX 76559
Tyler
Job Details: 12/21/2023
Arrived on site for dryer not heating. Upon arrival confirmed issue and found thermal cutt off broken again. Found element wasnt grounded but coils were sagging a little. Replaced element and cutoff and found dryer working as designed. Also instructed customer once dvc was done that they would need to notify the owner that the dryer vent in wall of home looks damaged and needs to be repaired to prevent fire hazard. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Elgin, TX 78621
Gerry C
Job Details: 12/21/2023
"WFG320M0MS0 Arrived to inspect noise complaint. I found the oven burner made a loud noise and there was a slight, detectable odor of unburnt gas. The air shutter on the burner tube had not been correctly set, resulting in a too lean condition. This created the blowtorch sound and also caused the gas to not be able to fully be consumed. I corrected the issue and tested. The unit operated as designed and no gas leaks were detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
"Arrived onsite for noise coming from inside of fresh food compartment. Found damper motor operating louder than normal. Contacted tech line as assembly has been replaced previously. Spoke to Steve, SR#7738074923. Recommend replacing motor as good faith but reminded customer that assembly is motorized and will have some noise. Replaced motor. Unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 12/21/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. I did confirm the customers complaint and found the icemaker is stuck in the harvesting was not turning. The customer advised the unit worked just fine up until the last few weeks. Check voltage going to the icemaker and found proper voltage. I replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78739
Scott
Job Details: 12/21/2023
"Arrived on site for fridge tripping breaker . Ran all test modes ,didnt trip breaker .ran defrost cycle ,after about 4-5 mins breaker tripped . Ordering defrost element . Call to set return . No water leaks detected at time of service ; ordrng 1 WP2323198 (Heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Temple, TX 76502
Sterling
Job Details: 12/21/2023
On arrival verified complaint of dryer not turning on. Found unit was hung up in start up. Power cycled and unit began working. Ran test cycle and unit is operating correctly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78751
Scott
Job Details: 12/21/2023
"Arrived on site,replaced control . Ran diagnostics,no error codes . Ran preheat no issues found . No gas leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 12/21/2023
Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Ran the unit through a high speed spin and can hear it the issue. The customer was explaining. Checked underneath the washer and found the cam and belt worn. Remove the belt and spun the basket by hand. Found the sound not coming from the actual gear case or basket itself. spun the motor and found the noise coming from the motor due to the windings opening up and causing a rub during the spin portion of the cycle. Ordering the motor for repair and will return with the cam and belt. Rescheduled the customer to 12/26.; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to inspect cooktop leaking gas. Upon further inspection, the customer advised the gas company rep told them the front right burner is leaking gas. Using my gas sniffer, I checked the entire unit and the gas lines/connections under the unit and found no signs of a leak. I removed the cooktop from the base and used the sniffer on all lines and connections and found no leaks. Using my liquid leak detector, I checked all connections in the base and the gas line under the unit and found no signs of a leak. Customer advised it was only one time that it occurred and I suspect the knob may have been turned slightly to release the gas, but cant prove that at this time. I checked all line to orifice holder connections and found the center connector was slightly loose and tightened it. I advised the customer that the orifice holder will only release gas if the valve is open. I removed and replaced the front right burner valve manifold and checked connections for leaks and found none. Reassembled the unit and tested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the ice bin empty and tested temps in the FC=38 degrees. I tested temps at the ice maker and got 30 degrees. Once I closed the FC door, I found the left side was not sealing properly due to food items getting wedged between the bottom drawer and door. I adjusted the food items and closed the FC door and continued testing temps. The customer pointed out that the lights are delayed when opening the door. I tested the lights and found when I opened the right RC door, the lights failed to come on and the switch was in the open position. After a few seconds, the lights came on. I removed the deli drawer and inspected the deli control and harness and both are good. I closed all doors and waited approximately 30 seconds and then opened the FC door and found the lights not turning on and the FC door switch was in the open position. I pulled the unit out and tested the LED board and got 13.89VDC for the modules. Tested the pantry UI for the module and got 14VDC as well. Tested the RC door switches at the hv control at P2-1 to P1-2 and got 121V. Tested door switches at P3-1 to P2-1 and got same results. I removed and replaced the HV control and retested the unit and it is operating as designed. Also checked FC temps and they had dropped to 14 degrees. Tested the ice maker in test 57 and it is operating as designed. All lights come on and turn off when the doors are opened/closed and the open door light and deli light turn off when the doors are properly closed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details: 12/21/2023
Arrived on site for noise dryer . Ordering sp noise kit and sound pads . Call to set return ; ordrng 1 W11401018 (Sound kit) and 6 Dryersoundpadss
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 12/21/2023
Arrived onsite for a range that the light does not work in the oven. Upon arrival I tested for power at the socket and found good voltage I the. Replaced the light bulb and tested the it and found unit operating as designed ; schdld next appmnt for 12/29 FRI !
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Andrew
Job Details: 12/21/2023
Arrived on site to test unit for over filling. Found sediment in hot valve preventing it from closing properly. Needing Vals e replacement. Ordering control as a precautionary. Scheduled for 12/23. ; ordrng 1 W11210463 (Valve) and 1 W11603811 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site to replace faulty lid lock. Replaced little later assembly and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/21/2023
Arrived on site for dishwasher leaking. Removed from wall for inspection. No leaks when running diagnostics. No errors. All components pass. Replaced gasket as precaution. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
Arrived on site to inspect unit for OVER producing ice and not shutting off. Upon closer inspection found thermistor is reading open. Will need to order thermistor and return. Scheduled for 29th of December if earlier time opens office to inform custome; ordrng 1 WPW10511923 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78758
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with failed connection the pump causing f9 error. Corrected connection. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Round Rock, TX 78665
Maurice R
Job Details: 12/21/2023
Arrived onsite for washer start button not working properly. On inspection the customer did not know that you had to push the start button twice to get the unit working. No water leaks detected during service.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78738
Paul
Job Details: 12/21/2023
Arrived onsite for a refrigerator with light issues. I found the lights not working in the compartments. I replaced all the LED modules and tested the refrigerator. All lights in both compartments are working as designed. Call complete. Authorization Number J19QBV0APL1.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket due to the upper right corner being torn. Using my heat gun, I heated and shaped the gasket before installing. Tested door functions and found it sealing as designed. Made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site for unit Shutting off within five minutes of starting a cycle. On arrival inspected unit. Found error code for exhaust or Mr. open. Disassembled and inspected and found harness for sensor Disconnected. Secured connector and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2023
"Arrived onsite for not drying clothes and determined cause to be clogged duct, cleaned the duct with a leaf blower. Unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78626
Maurice R
Job Details: 12/21/2023
Arrived onsite for damaged handle on dishwasher. Showed up at the address and the customer said that the dishwasher was replaced and she made a call and sent email stating that she did not need the appointment anymore.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near Manor, TX 78653
Kimo
Job Details: 12/21/2023
"Arrived onsite for a range that is not operating normally. Upon arrival I tested the unit and found that it showed a board failure code. I replaced the control and tested the oven and found the oven operating as designed, I tested the left side burners and found that they did not work I checked them and found that they where burnt out I am ordering the burners and return on 12/29/23; ordrng 1 W11517959 (ELMNT-SURF) and 1 W11171119 (ELMNT-SURF)"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Georgetown, TX 78633
Sterling
Job Details: 12/21/2023
On arrival verified complaint of damaged vent. Vent is physically broken. Replaced and everything looks good. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived onsite to replace faulty console. Found console incorrect. Did install so customer could have functional unit but will need to re order. Ordering stainless panel for single oven. Office to reschedule ; ordrng 1 W11600370 (Stainless console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78750
Paul
Job Details: 12/21/2023
Arrived onsite for a refrigerator not cooling again properly in the RC. I ran test and found the RC thermistors open and the fan not running. I gained access to the evaporator and found the fan harness not plugged in and the evaporator thermistor not moved to the correct location. I plugged the harness in and mounted the thermistor correctly. I tested the thermistors and fan. All are working as designed. I explained to the customer that their UI looked in good condition but it controls the defrost cycle on this unit and there is a possibility there could be an issue with it if this doesnt correct the problem. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Miguel
Job Details: 12/21/2023
"Arrived on site for dishwasher not completing cycle. Found errors f4e3, f7e1. Confirmed motor is not turning. Reset codes. Removed and replaced motor assembly. Verified operation. Call complete. No leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Buchanan Dam, TX 78609
Miguel
Job Details: 12/21/2023
"Arrived on site for refrigerator leaking, inspected and found gaskets sealing. Found water coming off of center mullion. Replaced mullion. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Joe Z
Job Details: 12/21/2023
Arrived on site for unit not powering on. Upon arrival the display and lights are not turning on. Test polarity and is good. Test fuse and is good. Found burn marks on filter board. Need to replace filter board to be able to test unit. Ordering filter board. Office to reschedule.; ordrng 1 WPW10531156 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL1
Near Burnet, TX 78611
Miguel
Job Details: 12/21/2023
"Arrived on site for dishwasher not working, found error f6e1 , f6e4, f8e2. Cleared codes. Ran diagnostics and found no water entering unit. Confirmed water is good at faucet. Inspected unit and confirmed floats switch was being held open by debris. Removed and verified float switch is working. Completed diagnostics and confirmed all components are operational call complete. 162.36 Auth code: F44XUC"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/21/2023
"Arrived on site for a washing machine that is going off-balance and is making noises. Inspected unit and work area. The customer advised that there is a loud screeching sound when the unit goes to spin but that her clothes are going off balance consistently and that it is causing her machine to walk. Did verified proper installation on the washer and found a service pointer (W11684122) they match the model number for issues with the basket. Did verify that the customers model and serial numbers matched the range for the service pointer indicating the basket had not been fully punched through to allow water out of the basket during the spin cycle. The unit will need a new basket, Kim, and belt for repair. Ordering the basket, but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to replace rollers, belt and idler diagnosed on previous trip. Replaced belt, rollers and idler as well as secured a few connections that couldve been causing rattling. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Coupland, TX 78615
Gerry C
Job Details: 12/21/2023
"KRFC704FSS02 Arrived to install previously diagnosed and ordered parts. I removed the compressor and reinstalled it, with the non-dye drier and service port. The unit held at 410 microns for an additional 15 minutes after vacuum and I charged with the MFG prescribed refrigerant charge. The unit started cooling as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Luis
Job Details: 12/21/2023
"Arrived on site. Job dispatched as out of warranty informed customer,customer claimed unit is still under extended warranty customer will contact extended warranty to have a correctly dispatched"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Joe Z
Job Details: 12/21/2023
"Arrived on site for unit shakes at beginning of cycle,but then evens out. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Found houses hitting the back of unit. Moved unit a couple of inches from wall. Unit is operating as designed. No leaks pre at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, TX 78628
Lou
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and cleaned the unit and tested. Unit is operating as designed. Customer pointed out some scratches on the cooktop and I recommended they contact the manufacturer to discuss replacement as they are out of their 30 day cosmetic warranty. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit with water in the bottom of the tub. I pressed the cancel button to start the drain pump and I could hear the pump motor but there was no water being drained out of the unit. I checked the disposal for the knockout and found it had been removed. I found the drain hose at the disposal was badly kinked (photo) and the hose was ziptied at the top of the cabinets under the sink. I removed the ziptie and adjusted the drain hose to loosen the kink and retested the unit drain pump and it is draining as designed. I placed the unit in diagnostics showing no error codes and tested and unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Hutto, TX 78634
Blake
Job Details: 12/21/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the door glass, side panels, knobs and handle. The manifold panel was sent but with the incorrect part. I am reordering the manifold panel to resolve. Office to order parts and schedule service. ; ordrng 1 W11165142 (Manifold panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, TX 78621
Gerry C
Job Details: 12/21/2023
"WDF331PAMS0 Arrived to inspect noise when starting. The customer described it as a loud, low frequency rumble, when the unit was first started. All functions were present and thee were no error codes. I found the drain tube assembly had been mis-routed and was barely resting upon the motor. When the unit would initially engage and drain, the tube would contact the pump and cause the issue. I was able to correct the routing and secure the drain line, correcting the issue. There were signs of leaking and inspecting the vent, I found it required correction of the gasket and additional sealing, correcting the issue as observed with the outer panel off and a full service test mode. I discussed and advised about detergent type and amount and the unit operated as designed. No leaks observed during service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martindale, TX 78655
Joe Z
Job Details: 12/21/2023
Arrived on site for not heating. Upon arrival ran vent test and test failed. Found vent hose and wall completely clogged with lint. Removed rear panel to inspect heating circuit components. Found cut off is OL. Need to replace cut off. Replaced cut off and test unit. Unit is now operating as designed . Advised customer that ventilation needs to be cleaned and recommended replacing vent hose. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Sterling
Job Details: 12/21/2023
On arrival verified complaint of unit not filling enough. Customer states only fills about 8 inches. Advised customer that is correct for normal cycle. Ran check for error codes there were none. Checked water flow for both valves and unit is working correctly. Unit is working s designed. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Blake
Job Details: 12/21/2023
Arrived on site to inspect gas range oven not heating properly. I tested and found the ignitor glowing but no gas coming out. I tested amp draw at the ignitor and found it below 3 amps. I removed and replaced the ignitor and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78753
Luis
Job Details: 12/21/2023
"Arrived on site. Replaced divider,motor,spacer and impeller tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Round Rock, TX 78681
Maurice R
Job Details: 12/21/2023
"Arrived onsite for previously diagnosed parts. Installed the gearcase,clutch and slider. There was evidence of oil on the rotor and the sides of the unit. The slider had oil on it to. Calibrated the new parts and ran diagnostics cycle. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Austin, TX 78744
Joe Z
Job Details: 12/21/2023
Arrived on site to install previously ordered part. Replaced module.. Special Project S191AQ. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78754
Luis
Job Details: 12/21/2023
"Arrived on site. Checked pressures found pressures off replaced a defective filter drier,vacuumed system down unit kept vacuum recharged system to exact specs powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78731
Luis
Job Details: 12/21/2023
Arrived on site. Replaced damper assembly ran diagnostics noise no longer present ran icemaker test no errors ice bin full.
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78723
Kimo
Job Details: 12/21/2023
Arrived onsite to install previously ordered part. Upon arrival I installed that new burner head and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Killeen, TX 76542
Tyler
Job Details: 12/21/2023
"Arrived on site for dishwasher needing previously diagnosed hose and pump. Upon arrival installed both parts and tested unit, found no leaks and dishwasher could drain water as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with uneven leveling causing unit to not run smoothly. Leveled the unit All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived on site to replace damaged door. Upon arrival inspected unit. Found upper door section dented. Replace door and molded seal to fit. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Lou
Job Details: 12/21/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised that the front left burner is not working properly. I tested all,burners and found the front right burner not heating properly. I found two burner outs on the inner element (photo). Customer advised that the front left burner is not getting hot enough when the middle element is on. I retested the burner with the cooktop off and found it heating properly. At the customers request, I removed and replaced the burner and retested and the new burner is operating as designed just as the old burner was operating. I explained to the customer how the burner functions and its operating properly. I am ordering the front right burner and front right switch and scheduled return service for 12/29/23. ; ordrng 1 W10857622 (Right front switch) and 1 W11517959 (Right front burner)"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near New Braunfels, TX 78130
Matthew
Job Details: 12/21/2023
Arrived on site for unit not reaching set temperature. Upon arrival inspected unit. Ran test with thermocouple inserted. At a setpoint of 350? the unit preheated to 375 and cycled at an Average temperature of 353 degrees using target temp of 350. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Fort Cavazos, TX 76544
Tyler
Job Details: 12/21/2023
"Arrived on site for range showing f2e1 in diagnostics. Upon arrival confirmed error failure. Ran ui test on control and found cancel button failing to respond to most input and error would reoccure after being cleared, ordering W11594225 control and office to reschedule once availability of part is known.; ordrng 1 W11594225 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Austin, TX 78748
Scott
Job Details: 12/21/2023
Arrived on site for lint falling down lint trap. Customer had cleaned out lint trap. Checked and found no lint in blower housing . Unit checked normal. No lint build up in unit . Job complete .
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Taylor, TX 76574
Gerry C
Job Details: 12/21/2023
"KOCE500ESS22 Arrived to inspect broken part. The broiler element was hanging down upon inspection. I extracted the failed retainer and installed the replacement. The unit operated as designed, after the repair."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2023
Arrived onsite and found unit operating with leak from old style dispenser design. Ordering dispenser to repair. Also the load a go dispenser. ; ordrng 1 W11524105 (Drawer) and 1 W11321010 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/21/2023
Arrived onsite for dishwasher with no water. On inspection found the unit did not inject water into the unit. Replaced the inlet valve water is entering the unit now. While running diagnostic the spray pump was making a grinding noise so I installed a new one. The unit is operating as designed and no water leaks detected during service.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Lakeway, TX 78734
Paul
Job Details: 12/21/2023
Arrived onsite for a wall oven displaying an F2E0. Upon arrival I found the unit displaying an F9E0 error. I entered diagnostics and found there was an F2E0 stored first and then the F9E0 started appearing. The customer stated they both will show up at different times. I erased the error and power cycled the unit finding the codes coming back. I checked the UI harness and the voltage supply finding the harness connected correctly and the voltage good. I replaced the console and programmed it. I tested the microwave and the oven and the code no longer shows up. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 12/21/2023
"Arrived on site for not making ice. Upon arrival, inspected unit and found ice bin is empty, found no water to icemaker also found no water dispensing at dispenser. Removed filter and test unit. Dispenser now dispenses and ice maker fills. Customer has elected to just use unit as is with no filter due to home being connected to filtration system already. No leaks present at this time job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details: 12/21/2023
On arrival verified complaint of broken slide arm. Found wpw10128850 is missing the spring from the kit. Reordering. Rescheduled for 12/30; ordrng 1 wpw10128850 (Slide arm)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near New Braunfels, TX 78132
Andrew
Job Details: 12/21/2023
"Arrived on site to inspect unit for low ice production. Customer is blind and has been putting ice bin in incorrect, showed customer proper installation of ice bin to lock into place properly. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HW01
Near Lakeway, TX 78734
Paul
Job Details: 12/21/2023
Arrived onsite for an ice machine to replace the external drain pump. I replaced the drain pump and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete. Office to charge the CC on file.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Matthew
Job Details: 12/21/2023
Arrived on site to replace faulty panel. Replace panel and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Joe Z
Job Details: 12/21/2023
"Arrived on site for making grinding noise. Upon arrival, ran diagnostics and got error code F7-E7 motor unable to reach target rpm and F0-E5 off balance load detected. Ran manual test and can hear grind from under machine when spinning. Raised unit to inspect all parts. Found cam has failed. Need to replace cam. Replaced cam W10721967. Test unit and is operating as designed. Cleared error codes. Unit is operating as des. No leaks present at this time. Job complete"