Arrived on site to replace seized auger motor. Replace the motor and tested. Unit is now dispensing properly. Job complete. Used w11671282

"Arrived on site for washer making a screeching noise and not staying balanced. On arrival found belt rubbing heavily on cam. Found small amount of oil form Gearcase. Replaced w11449840 gearcase,w10721967 cam, and wpw10006384 belt(truck stock). Tested unit and found washer working as designed with no leaks and noise gone. Call complete ; ordrng 1 wpw10006384 (Belt)"

"Arrived on site for refrigerator not cooling properly. On arrival confirmed failure. Customer also stated unit was dispensing ice. On arrival found signs of compressor over heating and locking up at random. Also found auger motor and impeller broken from one another. Ordering W11557425 compressor, wpw10309864 divider, w11671282 dispenser motor, w11378860 spacer, wp63052 impeller, and will need to return with previously sent parts to preform a sealed system and dispenser repair. Office to reschedule once availability of parts is known.; ordrng 1 W11557425 (Compressor) and 1 wpw10309864 (Divider) and 1 w11671282 (Dispenser motor) and 1 w11378860 (Spacer) and 1 wp63052 (Impeller)"

"Arrived on site for dryer not heating. On arrival confirmed issue and found cutoff broken and element starting to ground out, replaced 279838 element, and w10900067 cutoff. Tested dryer and found it working as designed. Call complete"

"Arrived on site test unit for loose console, tested unit found no unusual movement, removed top and showed contractor that mounting screws are in place unit is functioning as designed, job complete no parts installed"

"Arrived on site to install previously diagnosed bracket and screw, installed and tested, unit is now functioning as designed, job complete, installed W10837731, W10883315"

"Arrived on site to test unit for no power, tested unit found it has power but wash motor not engaging, replaced pump assembly and tested, unit is now running as designed no leaks detected job complete installed W11613480"

"Arrived on site to test unit for not dispensing softener, tested unit could not find any issues, called tech line, was recommended to replace control, replaced control and advised customer to test, at this time job complete installed W11322901"

"Arrived on site to inspect unit for starting but shutting down immediately afterwards. Called tech line, per test with tech line door switch is reason for unit running for only one second. Per tech line replace both interlocks SR#7739908573. Replaced both interlocks, tested unit unit is running 2-3 seconds then shutting off. Found as soon as turntable begins to move is when unit shuts off. Will need to order turn table motor and return. Rescheduled for 9/18; ordrng 1 W10642989 (Turntable)"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. Job complete. USED W11245674"

"Arrived on site to replace control and keypad diagnosed on previous trip. Replaced control and keypad, Estes unit, unit is running as intended. Job complete. Office to charge card on file. USED WP8507P390-60 WPW10207928"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

Arrived onsite for washer not washing. Upon arrival I found no error codes present. I ran a diagnostic cycle and unit completed the cycle with no issue. I went over with the customer about the use of the washer and how she should be loading her clothes. No water leaks present at time of service. Call complete. No parts installed.

Updated model number. Arrived on site for unit. Not making ice on arrival. Inspected unit and found ice. Ben was full of ice. Took a picture. Ran icemaker harvest test and unit harvested batch of ice as well as filled for the next batch. Also test dispenser to make sure ice was dispensing and unit is functioning properly. Job complete. No parts used.

"Arrived on site to install previously diagnosed and ordered part. Due to the far right cooktop panel being badly discolored, I was to remove and replace the panel and I found the new panel is badly discolored as well and damaged at the bottom right corner and paint is chipped at the back burner area (photos). I contacted techline and spoke to Kurt and advised of the issue. Kurt provided a text and I sent photos of the far left panel, which is good and has been replaced already. I provided a photo of the new panel and a photo of the far left and the new panel to show the discoloring of the new panel. Kurt recommended contacting trade partners and get the newest panel they have to replace it. Documented info under current SR#7739819017. I advised the customer of my conversation with tech support and am ordering another panel. Office to schedule return service. No gas leaks detected during service.; ordrng 2 W11328972 (Cooktop far right panel)s"

"Arrived on site to inspect unit for not cleaning dishes and having to be manually drained. Upon closer inspection found pump and motor failed, replaced pump and motor. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site for small leak. Found leak at icemaker line connector union,replaced connector ran icemaker fill passed no leaks. Used WP2198677; used 1 WP2198677 (Connector) from stock"

Arrived on site for dishwasher not completing cycles. On arrival found unti wouldnt drain due to disposal cap not being removed. Removed cap and tested dishwasher. Found it working as designed. Call complete

"Arrived onsite for unit not cooling properly. Checked temperatures and recorded FC 14 degrees RC 43. Checked for leaks and found none. Ran Test 4 step 1 6/0 psi, step 2 no change, step 3 -10/110, step 4 same, step 5 -10/110psi. Unit did not equalize, 2/111psi over 20 min. Called tech line due to pressure discrepancies. Also found RC evaporator encased in ice. Spoke to Rob SR.7739905429. Recommended flushing system with nitrogen for potential restriction. Replacing drier, pulling extended vacuum and recharging. Did as requested. Unit has evaporator encased in ice and will need to be remedied. Potential causes would be from bowed Drain pan, shims, rc evaporator fan motor and harness, or damper motor. However none of those components are covered (only sealed system is covered). Due to the potential of multiple failures of this model no single part is guaranteed. Customer is not confident in moving forward and would like to contact Costco/Whirlpool. Job complete"

"Arrived on site to test unit for gas smell. Upon arrival customer stated that when she uses the oven the gas smell lingers and is really strong. Had a gas company come out to inspect and he said there is a lot of gas being released from the burner tube. Inspected tube and found shutter opened all the way. Closes shutter 90% and tested unit, gas smell has been eliminated and customer approves the improvement. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no starting. Upon arrival customer stated unit does start but some cycles end up not spun out and soaking wet. Customer was washing a large blanket at that time, she also tried smaller loads 3 towels, but still ends up wet. Ran diagnostic cycle and found all components properly engaging. Informed customer that the load sizes recommended for this unit is 20-40% of the basket. If the load sizes are too small they group together and throw the basket off balance when in the spin cycle. When washing blankets, they hold a lot of water causing it to be extremely heavy and once again throwing it off balance. After unit tried to rebalance 3 times the cycle will stop causing clothes to end up not spun out. Advised to keep load sizes to the recommended amount. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Inspected unit and found unit had the old style tub ring, and noticed softener dispenser has extreme buildup causing water stream out to be held up and split into 3 different streams of water. The buildup coupled with the old style tub ring caused the water stream to be redirected outside of the tub during a load when the weight of the clothes and water dropped the basket, causing a major leak. Replaced tub ring (W11590590) and softener dispenser (W11569112). Tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for refrigerator running all the time. Upon arrival customer stated the fan would keep running when door was closed. I found the fan to be working as designed and would turn off when refrigerator reached set temps. I explained to the customer that since it is a single evaporator the cool air from the freezer transfers over to the fridge compartment to cool it. I explained that once the fridge reaches set temp the fan will shut off. Unit is operating as designed. Call complete. No parts installed.

Arrived onsite for dryer to replace previously diagnosed parts. Upon arrival while trying to replace the feet on the left side found base damaged and could not install leveling feet on the right rear side. Installed the 3 other feet due to damage and could not be bent back. Will need to order new base and feet. Will return with lint screen. Ordering 8533643 cabinet assembly and 4392065 roller kit. Office to RS. Weigh for 2 hours. Documented photo of damages.; ordrng 1 8533643 (Cabinet Assembly (White)) and 1 4392065 (Roller kit)

Arrived onsite to replace previously parts diagnosed. I replaced the upper rack and heating element that was diagnosed. I found the detergent dispenser to be working as designed and the gasket to be in tact. When I opened the lower rack I found the color to be mismatched with the units rack colors. It was Grey instead of white. No water leaks present at time of service. Re ordering W10781857 lower rack. Installed W10826745 upper rack and W10518394 element. Office to RS.; O-emld tckt

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit does tumble and heat but it is taking them 3 to 4 cycles to dry clothes. I tested the unit and confirmed the unit was tumbling and heating. I gained access to the back of the dryer and found lint build up inside the vent hose. I check the vent going into the wall and found that the vent in the wall is extremely shallow and only 4 inches deep into the wall. I did advise the customer that it is possible that because the vent is so shallow, there may be a partial restriction as the unit is trying to vent out. I also explained that there may be some sort of clog inside the venting system as well due to the unit, tumbling and heating. I did advise the customer that airflow would be the only other issue that could cause the dryer not to dry clothes. The customer advised that he will contact his property owner to get the vents cleaned and if that does not work, will try to see about what they can do with the venting within the home. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit was working great and then it just completely stopped about a week ago. I checked temperatures and found the temperature in the freezer at 2?F. I removed the ice container and found three ice cubes that were stuck in between the icemaker and the bay alarm causing the icemaker not to continue moving forward with making ice. I removed the ice from the bay alarm and found the unit immediately start cycling through. I found the unit harvest and fill as designed. I advise the customer of the issue in the unit is working and operating as designed. Call complete. No parts were installed.

"On arrival verified complaint of noise, on inspection found evap cover is vibrating and condensation housing is vibrating. Added dampening pads and adjusted both. Noise has been eliminated. Job complete installed 4x w11113654"

"Arrived onsite for dryer door not closing. I found the door not to be holding on the catch. After talking with customer she said the door switch paddle also broke off. Will need to order door switch and return with all parts. RS for September 17, 2024. (09/17/24).Ordering WP3406107 switch dor; ordrng 1 WP3406107 (Switch dor)"

"Arrived on site for an oven. That is tripping the breaker. Inspected unit and work area. Customer advised that they try to run the bag cycle for the first time and it tripped within two minutes. She advised that she was unable to get the unit powered on. I went out to the breaker and found the breaker had tripped. Per Whirlpool, they have advised doing a burn off on the elements by removing the ground wire from the machine and running the unit up to 450?. I wanna head and did that and reattached the ground wire. I ran the unit back up to 450?F and advised the customer to let the unit run for two hours to burn off any excess moisture in the elements. The unit is working and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of door not closing or staying closed. On visual inspection found latch damaged and hinges have bent the metal inner door. Bent inner door back into proper shape and replaced latch. Door now closes correctly. Advised customer to not use door as a platform. Job complete installed 279570

On arrival verified complaint of torn gasket. Per previous diag replaced the RC RH gasket. Heated it up to form correctly and advised customer to leave door shut as best as possible for gasket to retain is new shape. FC door switch is still working. Job complete installed w10830274

"WOES5030LZ01 Arrived on site for unit not having power. Upon arrival, unit has no display and no signs of power to the unit. Proceeded to check outside breaker and found switch to be in the off position (picture attached). Ran broil and bake cycle for 30 minutes to burn off factory coating on the heating elements. Unit did not trip. If tripping breaker becomes continuous, recommend customer to contact builder to change out breaker within the 1 year home warranty. Unit is functioning as designed. No parts replaced"

On arrival verified complaint of unit constantly draining. On inspection smelled board was burnt. Replaced main control and ran diag. All systems are now working correctly. Ran calibration on unit. Job complete installed w11607637 cntrl elec.

JJW3430LM00 RG: Arrived on site to install parts and realign left door hinge. Installed part#w11598137 part w11369884 air deflector was damaged in the box will need to order new one and return . ; ordrng 1 W11369884 (Air deflector)

WRS325FDAB02 RG: Arrived on site for a refrigerator having issues with the housing door. Further inspection found housing door had failed wasnt locking . Installed part#w10862460 tested product works as its designed no visible water leaks from water supply.

"Arrived on site to inspect dishwasher making a loud sound upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test cycle next but still could not replicate the noise. I started a heavy cycle and waited and was able to observe a loud squeaking sound caused by the diverter rubbing. I am ordering the diverter disk and cover W11679656 W11662107 I am scheduling return service for 9/18 no water leaks observed during service ; ordrng 1 W11662107 (Diverter disc) and 1 W11679656 (Diverter cover)"

"Arrived on site for dishwasher showing error. Found f9e2, f8e4. Found unit is leaking and causing drain to run since overflow pan gets full. Leak is from the left side of tub. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

"Arrived on site for oven not holding temp. Ran preheat and after first cycle and igniter would keep clicking after igniting then shut down . Ordering igniter ,harness,and spark control. NO gas leaks detected,no parts installed . Return set 9/20. ; ordrng 1 W11524031 (Igniter) and 1 W11449506 (Valve) and 1 W11162730 (Spark control) and 1 W11645866 (Bake harnes)"

"Arrived onsite for concerns of food freezing on ideal setting and spoiling on setting just below. Advised customer on basic use and care principles and operating of refrigerator based on airflow design and loading. Reported findings of temps normal at time of service to techline, spoke with Arturo Sr#7739904859 Provided customer instruct. No parts used. Recommended customer monitor temps and provide picture documentation in event of ongoing failures."

"Arrived on site to test unit for burning smell. Upon arrival customer stated clean lint message would appear and a burning smell came after. Tested unit, unit does have a smell but its more like a chemical off gas smell. Removed vent hose and smell has been eliminated. Smell is coming from the vent hose off gassing. After a few cycles smell should be completely removed. Also ran a vent test and found it poor. Removed vent hose and ran a vent test and found it venting properly. Advised to customer to contact installers to inspect the venting and diagnose why the venting is poor when hose is connected. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for overflow conditions. Upon arrival maintenance stated tenant complained about the unit flooding the apartment. When maintenance ran a cycle there was no issues. Ran diagnostic cycle, there was no over flow conditions during testing but i did find the pressure hose is linked slightly causing an intermittent over flow condition. Adjusted pressure hose and worked the kink out. If issue persists recommend returning with main harness. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power, customer stated that beaker and voltage has been verified and it is good, tested unit found no incoming power, inspected breaker and found it tripped, customer was not aware that the breaker is located outside, reset breaker and tested, unit is now running as designed all elements are engaging and heating properly, advised customer that if breaker continues to trip more often then the breaker will need to be replaced job complete,no parts installed"

"Arrived on site to test unit for gas leak, tested unit found gas not burning up efficiently in the oven, adjusted air gas mixture valve and tested, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site to test unit for tripping breaker. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground from terminal block and heated unit to 500? with no issues. Reconnected ground and heated unit to 500? and advised customer to allow unit to run for 2hrs. Unit now working as designed. Job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the dispenser motor and tested the unit. I found the unit working and operating as designed. Call complete. WPW10317991.

"Arrived on site for a washing machine that has a burning smell. Inspected unit and work area. The customer advised that the unit continually still has issues with agitation and that the unit completely died out with water inside the tub. They advise they were able to get the clothes out but water still remains. Confirm the customers complaint and pulled out the washer. While I was pulling it out, one of the legs on the washer broke. I was able to get it tilted back and found a wire heads split near the drain pump, causing the issue. I removed the water from the tub and gain access to the cam. I found the cam starting to melt at the top again. I called whirlpool Tech line and spoke to Tracola SR# 7739901265. He advised that at this point with what has been replaced on the washer and continual issues with the cam melting, he would make no for the recommendation at this time, and that he would send the unit to review. Advised for me to tell the customer that whirlpool will be in contact with them or myself depending on the next steps. Call complete. No parts were installed."

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit just completely quit working. I found the unit in the middle of a supposed to harvest and found the interior of the ice machine hot. I turned off the ice machine and found a hissing sound coming from the back of the evaporator. I ran the air into diagnostics and found very poor water flow coming from the inlet valve. I removed the filter and found water flow go back to normal indicating a bad filter. I found all other portions of the machine working until it got to the compressor stage. I found a hissing sound coming from the evaporator when it was trying to cool and the evaporator plate would not freeze over. I turned off the machine and continued to hear a hissing sound coming from the evaporator, indicating a leak at the evaporator. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 R134A (R134A)"

"Arrived on site for a wash machine that is making a grinding sound. Inspected unit and work area. I ran the unit and diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with no abnormal sounds present. I checked underneath the washer and found something has slid underneath the washer, causing the motor to grind on what was underneath the washer. See photos. I advise the customer of the issue and advise the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for tripping breaker intermittently. Customer stated its not always tripping. Tested unit to 350? and found relay to bake element was not turning off. Recommend control replacement. Also recommend replacing elements and doing burn off. Scheduled for 9-17. ; ordrng 1 W11707168 (Control)

"Arrived on site. Unit not running through a normal operating defrost cycle,defrosted evaporator,ohmed heater passed,replaced thermistor,main control and ui,powered unit on checked air flow to fresh food section good. Used w11742389w11518204,wow10384183"

"Arrived on site to test unit for F9E1 product not draining error code. Tested unit, drain pump engaged and a very minimal amount of water was draining. Drain pump was working at full power but it seemed like there was some sort of restriction in the drain hose, the drain hose also had an aftermarket hose attached to make it longer. Kept activating the drain pump and squeezing the hose, eventually the restriction came loose and ended up at the end of the drain hose. Removed restriction (see attached image) and tested unit, unit is now draining properly and unit is running as designed. Informed the maintenance supervisor. No leaks detected, no parts installed, job complete."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of not washing. Ran diag and found wash motor is getting 120 but not washing. Replaced sump and re ran diag unit is now running and no leaks detected during service job complete installed w11025157

On arrival verified complaint after power outage console is not on a black back lit screen and un responsive. After power resetting twice whirlpool logo comes up then back to black screen that is backlit. Replaced console w11600370 and unit is now functioning correctly. Job complete installed w11600370.

On arrival verified complaint of door not closing correctly. Visual inspection found top rack of Fc section was not installed correctly. Corrected installation and repaired rack. Fc door now closes correctly as all rails are in correct positions. Job complete no parts installed.

"Arrived on site to test unit for no connection. Upon arrival customer stated they order an ice maker kit from WP, Tried to install it but the connection on the evap cover was missing. Removed evap cover and recovered the connection that was behind it, installed customer provided ice maker kit (W11517113). Tested ice maker, unit is harvesting and filling with water properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for long dry times. Upon arrival ran a vent test that showed venting is poor and completely restricted. Hot and moist air has no escape causing dryer to work inefficiently and not dry. Advised customer to hire a professional vent cleaning service in order to clean that vent and restore proper operation. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for lights not working, tested unit found RC light module failed, replaced and tested, unit is now running as designed, job complete installed W11470191"

"Arrived on site to test unit for not staying on, tested unit found L1 terminal loose causing it to arc out and burn the block, replaced damaged terminals and block, unit is now running as designed, job complete installed 279318, WP3397659"

"Arrived on site to test unit for not heating, units have been transferred to a different location that has the connections to be properly tested, tested unit found unit is heating timer is advancing properly all functions are normal, advised RAC that unit is heating and if unit is not heating at customers location then they need to make sure that incoming voltage is correct, unit is running as designed job complete no parts installed"

"WDF330PAHB4 Arrived on site for unit not washing. Upon arrival, proceeded to diagnose and found wash motor energized but not running. Proceeded to replace W11025157 motor assm. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW4957PW0 Arrived on site for unit not starting. Upon arrival, customer stated when pressing start, nothing will happen. Proceeded to enter diagnostics and found F0E5 unbalance error. Cleared code. Continued to run diagnostics and passed with no issues. Check capacitor and was within spec. Advised customer to monitor unit and call if any issues occur. No water leaks detected at this time. No parts replaced"

"WRS331SDHM08 Arrived on site for RC door dent. Upon arrival, confirmed the dent and proceeded to replace LW10912313 dor FIP and W11223753 nameplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. W11594224

Arrived onsite and found unit arcing occasionally at the ceramic supports. Advised customer on findings and cause. Advised on mitigating use and care. No repair recommendation at this time.

Arrived onsite for failure to ignite and corrected ignitor stem alignment to repair intermittent ignition problems. All else checks good. Advised customer on repair.

Arrived onsite and found bubbling console. Replaced console. Unit is now operating as designed. All checks good. W11660284

Arrived on site for refrigerator not making ice. On arriva Found ice maker broken and leaking. Replaced ice maker w11629269 and found no leaks during tests. Customer also pointed out cooling issue in rc and I found dampener failing. Ordering W11741459 defuser and rescheduled customer for 09/17/24 to complete repairs ; ordrng 1 W11741459 (Defuser)

Arrived on site for dryer needing roller kit and timer. On arrival installed 4392065 repair kit and timer w10857612. Found during disassembly of unit that rear drum liner is torn and metal tub is heavily rubbing on bulkhead. Ordering W10899578 drum and will need office to reschedule once availability of part is known.; ordrng 1 W10899578 (Drum)

JMDFS24JL00 RG: Arrived on site for a in wall microwave making funny sounds per client sounds . Further inspection found squeaky sounds coming from under microwave. Removed product from cabinet turned on its side removed cover from underneath. Found the shaft rubbing on retainer and leaving marks. Applied lubricant and the issue was fully resolved.

"WDT751SAPZ0 RG: Arrived on site to install parts on a dishwasher from last tech. Installed part#s w11412300 ,and w11545307. Tested product works as its designed no water visible from water supply or product . Lowered rinse agent down to A1 from A3 from the manufacturer."

UXT5536AAS4 RG: Arrived on site for an oven vent making noises per client. Upon arrival found that the filter under the wire harness was rattling due to wire harness hanging down . Readjusted the wire harness zip tied reinstalled filters tested product works as its designed.

WRF757SDHZ04 RG: Arrived on site for refrigerator with icemaker and condensation issues. Further inspection found fc had condensation noticed rc doors were not aligned also moulin was not on full time on. Ice maker compartment gasket was slightly bent when door closed. Realigned doors adjusted legs on refrigerator and turned on moulin full time. Also readjusted gasket on the ice compartment door . Product works as it designed no water leaks visible from water supply.

"Arrived on site for range tripping breaker. On arrival confirmed failure and replaced bake and broil elements w11182108, w10856603. Tested unit and found amp draw between 10-14 when breaker was tripping and instructed customer on how to preheat oven with broil until breaker is able to handle amp draw change when preheating in bake. Unit works as designed. Call complete"

"Arrived on site to test unit for leaking water and not draining, tested unit found spring clamp slipped of causing below to leak water while washing, inspected below found no damage, installed spring clamp and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for popping noise and cooling issues, tested unit found RC door hinge housing broken causing gasket not to seal properly causing cooling issues, will need new RC door to fix issue, ordering door office to reschedule no parts installed; ordrng 1 LW10651576 (RC door)"

"Arrived on site to test unit for oil leak, tested unit found a drop of oil on the gear case, explained to customer that these unit do drip oil a little and at this time gear case replacement is not recommended, turned unit on unit is still starting cycle and gear case sounds good during spin, unit is running as designed, job complete"

"Arrived on site to test unit for gas leak, tested unit found flames to high on two front burners, replaced regulator but smell and flames did not change, slightly opened the manifold compartment and found that two front burner gas lines cracked, orfice holder screws are ceased, will need to return with all orfice holders and screws and determine what will be needed once top removed, office to reschedule installed W11590292; ordrng 1 W11590058 (Left orfice holder) and 1 W11590059 (Right orfice holder) and 1 W11590060 (Rear left orfice holder) and 1 W11590248 (Rear right orfice holder) and 8 WP8273062 (Orfice holder screw)s"

JDRP430HL01 RG: Arrived on site to install parts from previous tech. Further inspection found that the knob insert was detached from knob also right back burner delayed igniting . Reattach insert and reset igniter product works as its designed no gas leaks detected .

Arrived on site for washer shaking violently. Diagnostics shows F5E4. Found shipping bolt still in place. Removed bolt from rear. cleared code and ran components test. All components pass. Unit now working as designed. Call complete no parts.

Arrived on site for freezer light not working. Hit door switch and light came back removed switch verified voltage and wiring is good placed switch verified operation. Call complete

Arrived onsite with new parts. Removed Icemaker and found tray deteriorating. Replaced optics and icemaker. Verified operation. Call complete.

Arrived on site for thumping noise when dryer is tumbling . Found debris in blower housing . Removed debris . Checked rollers . All checked normal. Job complete . No parts installed .

Arrived on site . Installed tempdata monitor. Return set for 9/16 to pull monitor and bring back to office to retrieve data . Ordering ui and main control . ; ordrng 1 W11224256 (Control) and 1 W11636543 (Ui)

"Arrived on site to replace previously diagnosed parts. Ran diagnostics and noticed when refrigerant valve reversed and warming cooling plate evap had refrigerant leak. Recommend evap, compressor, drier, access port, water slide is broken and prevent water circulation. Water reservoir is cracked and loosing water preventing ice sheet from forming due to running out of water. Needing 3hrs and office to reschedule. ; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap) and 1 W11539855 (External pump) and 1 W10843121 (Non UV) and 1 TJ90SF8404 (Access valve) and 1 WP2185625 (Water slide) and 1 W11033204 (Slide tube)"

"Arrived on site to test unit for not washing. Found errors f7e4(basket reengagement failure), f7e3(basket engaged during wash), f7e1(tachometer missing) and f0e3(overload). Found actuator attempting to switch but unable to. Upon further inspection found gearcase shaft has excessive play causing cam to bind preventing proper shift. Recommend gearcase, cam, belt, actuator and run cap. Scheduled for 9-18. Customer stated she will not be home. Knock/ring door bell and if no answer customer gave the ok the go into home and get repair done. ; ordrng 1 W11449840 (Gearcase) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt) and 1 W11026785 (Motor) and 1 W10752283 (Wash plate)"

Arrived on site to test unit for error f8e4(not draining). Found drain pipes under sink are clogged preventing unit from draining and back feeding into dishwasher causing overflow. Advised not to use the unit and get drain cleared asap by professional. No parts replaced. Job complete.

Arrived on site and replaced previously diagnosed motor(WPW10396039) and harness(W11568017). Unit now working as designed. Job complete.

"Arrived on site to test unit for not heating. Found bad interlock switch. Recommend interlock assembly. Not sure yet if mag, cap and diode are needed. Office to reschedule. ; ordrng 1 W11129649 (Control) and 1 W11244495 (Interlock switch assembly)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the RC ice maker is not making ice but the ice maker in the freezer is working fine. I placed the unit in diagnostics and tested the ice maker and checked for error codes in test 56. I found E5-ice maker bad thermistor. I am ordering the ice maker and hv control and scheduled return service for 09/17/24. November water leaks observed during service and RETURNING TECH TO REPLACE THE RC ICE MAKER AND HV CONTROL. No parts installed today.; ordrng 1 W11224256 (Hv control)"

"Arrive onsite for unit intermittently cooling. On arrival freezer compartment was cool but not cold. Disassembled evaporator compartment and found little to no frost pattern, only on the first coil. No signs of dye. Unplugged to check Equalized pressure and recorded 62 psi. Powered unit and recorded Running 3/155psi. As unit continued to run unit developed full frost pattern. Compressor is pulling .9-1amp. Called tech line for assistance as cooling stops and resumes every 3 days. Spoke to Glen. Stated max psi on high side is 130psi at max. Tech believes possible Floating restriction. However unit has been flushed with nitrogen, drier has been replaced multiple times and compressor has been replaced. SR#7739694077. Tech will submit for review. Customer to expect a call within 1-3 business days ."

"Arrived on site for a refrigerator that is not cooling and has no power. Inspected unit and work area. The customer advised that the unit was running properly at the store but when the customer came to pick up the unit, they advised that the unit never cooled, and would not power on. I plug the unit in and confirmed no power inside the unit. I unplugged the unit and gained access behind the machine. I found that the Molex connector underneath was not inserted in fully due to the power cord, having been pulled on too hard. I reattached the Molex connector underneath and plugged the unit in. I found the unit turn on and start to work. I checked all components and found the evaporator fan not running. I replaced the evaporator fan and tested the unit. I found the unit working and operating as designs. Call complete. WP2315539."

"Arrived on site to inspect dryer getting off balance. I placed the unit in diagnostics showing no error codes and manually tested the spin cycle and found the unit spinning properly. I tested the suspension by pushing down on the tub assembly and releasing it and the tub assembly popped back up but leaned to the left a little. Due to the customer having off balance issues and the tub leaning to the left slightly, I removed and replaced the suspension rods and retested and the tub assembly pops back up with no issues. I calibrated the unit and retested and unit is operating as designed. No water leaks observed during service, job completed. W11217817"

"Arrived on site to inspect dryer noises. Upon further inspection, the tenant advised the unit is making a thumping to tapping noise. I tested the unit and found while tumbling, it is making a tapping noise. Disassembled the unit to find the back right roller and front bulkhead left roller were making the noise due to the rollers inner shaft not being smooth and having a burr. I removed and replaced the rollers, tension pulley and belt and retested and unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. No lint observed during service, job completed. 4392067"

"WRT511SZDM02 Arrived on site for FC freezing. Upon arrival, found gap on the left side of Fc door (picture attached). Also noticed door handles and rubbing when opening and closing door. Repositioned screws on the Fc door hinge and fluffed gasket with heat gun. Open and closed door multiple times and and now gaskets are sealing. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for dishwasher starting on its own when off and buttons being hard to push so unit is hard to start diagnostics shows F2e1, f5e1 all components pass test confirmed start button is not responsive. Possible getting stuck. Removed door panel. Replaced main control board. Verified operation. Call complete. W11637583"

"Arrived on site for refrigerator freezer door not closing removed and cleared water from freezer replaced rails replaced user interface plugged in to verify operation getting flickering freezer light. Pushed on light and water came out unplugged advised customer to leave doors open and allow water to evaporate for 24 hr. Call complete W11668671, W11387386"

"Arrived on site for a defective fan motor. Removed defective freezer evap fan motor,installed new motor powered unit on fan powered on. Used w11661931"

"Arrived on site for a dryer that wont power on. Inspected unit and work area. The customer advised they were using the unit and when they went to start another cycle, the unit completely turned off and has not been able to turn back on. They advised they were removed power from the electrical strip going to the dryer. I did advise the customer that their electrical strip was 120 V outlet strip and that the dryer would be on a 240 V circuit. I got behind the dryer and found the plug not completely inserted into the outlet. I removed and re-plugged in the appliance and tested the unit. I found the unit working and operating as designed. I turned off the unit and back on trying multiple cycles and found the unit tumbling and heating as designed. I did advisor customer that it appeared to be an electrical supply issue at the plug and a call back if any other issues persist. Call complete. No parts were installed."