We serviced a
KENMORE REFRIGERATOR
Model 795.7404941
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/17/2022
"Arrived to inspect no cool. I found the compressor running and only 156VAC present to unit and it had a rattle sound that was concerning. Prior to further inspection, I found the unit had a 10 year warranty on the compressor. The CX will contact Sears for service and will reach back out to us if they need further assistance. Leak at water supply noted and corrected and I shut off the supply at the wall.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78724
Joe Z
Job Details: 05/17/2022
"Arrived onsite for SAFTEY CALL -Unit Spark-one of the burners shorted out and the connector is melted, another burner sparked, everything is melted nothing is lighting up or coming on The problem was in one of the small burners the one in front of the control board and the other one behind it is the one that melts. Upon arrival inspected unit. Find left rear burner element was grounding out causing sparks. The front right socket was burnt. Need to replace harness, rear left burner, and front right burner. Replaced rear left and front right burner elements, and harness test unit and unit operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Harker Heights, TX 76548
Tyler
Job Details: 05/17/2022
Arrived on site for refrigerator with incorrect door positioning and no icemaker. Upon arrival confirm complaint customer also stated that they had a leak coming from the fill line at the connection on the wall. Found that a would be needed for a fill line connection as it is the cut off hose leaking not the actual fridge itself. I was able to reposition doors to open to customers request inside and instructed them there the icemaker is not covered under warranty and of 157.73(part)224.75()=414.03 for kit (WPW10715709). Customer icemaker at time of service. Insured after reshaping door gaskets that unit is now sealing as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/17/2022
"Arrived to inspect no power after intense vibration. I entered service test mode and found F7E7, F6E3, F7EA and F7E9 codes stored and cleared. Attempted shifter activation yielded the slightest audible click and slow agitate did not occur when activated. Spin slow speed actuated the shifter, but there was no motor movement. I inspected under the unit and found the blue wire of the three for the motor had came out of the plug assy and caused the issue. I corrected the plug issue and tested. The unit had full operation and all functions were present. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/17/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the power supply, led driver and crisper drawer control boards and sealed the drain tube assembly. The crisper drawer ui well had water within it and I removed it, ensuring the wiring was intact. I sealed the ui with silicone when reinstalling into the crisper drawer. I squared and leveled the chassis and corrected door lean. The unit cooled and operated as designed. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MHWE950WJ01
Near Bertram, TX 78605
Gerry C
Job Details: 05/17/2022
Arrived to inspect water constantly running. I found sediment within the inlet of the cold side and flushed both hot and cold lines thoroughly. I the CX for the valve and installed. I tested the unit and it operated as designed. No leaks observed during service. I applied a senior in negotiating with the CX.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HS02
Near Temple, TX 76502
Jonathan M
Job Details: 05/17/2022
Arrived on site for a wall oven that will not hear any elements. Inspected unit and work area. The customer advised that he had just bought in this unit and had it installed within the last week and the unit has not worked since they bought it. He has tried both upper and lower ovens to no avail. Confirmed the customers complaint and removed the top cover to gain access to the main control. Checked voltage going into the unit and found 120 V going to the line one side on pin connector J8 to chassis ground. I only found 23.2 vaults going to line two to ground on pin connector K3 to chassis ground. Spoke to SW and also checked the neutral side to chassis ground off of pin connector P7. Found 120 V on pin 4. Advised customer that he either has an electrical issue with the unit for the unit is miss wired and is not sending proper voltage to the unit. Advise customer hell need an to fix his power supply. Call complete.
We serviced a
GE REFRIGERATOR
Model TFX25JPCGWW
Near Round Rock, TX 78681
Wesley
Job Details: 05/17/2022
Arrived onsite and found unit operating with hi temps in fridge of around 60f. Poor airflow from freezer. Removed evap cover and found no ice obstruction and everything operating as designed found manual baffle set to highest freezer setting causing poor airflow. Instructed customer on the primary issue and tested with baffle open and temps returned from 55f to 35f in fresh food section at inlet channel while on site.
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS3
Near Austin, TX 78731
Justin
Job Details: 05/17/2022
"Arrived on site to install previously diagnosed parts. I installed the control, consoles, vent assemblies, and bezels. I then tested the unit and found it working as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID OVEN
Model KODE507ESS04
Near Austin, TX 78750
Justin
Job Details: 05/17/2022
"Arrived on site for a wall oven getting an F6E1 error code for upper oven over temp. Upon arrival the customer stated that the issue is intermittent. I put the unit into diagnostics mode and found stored error code F6E1. I gained access to the back of the unit and ohmd out all components. I found the elements, sensor, and thermostat good. I then gained access to the control and found the relays good. The failure indicates a possible control failure per the tech sheet. I installed the new control and then preheat the oven to 350?F. I found the oven now working as designed.
We serviced a
LG WASHER
Model WM2277HS
Near Cedar Park, TX 78613
Justin
Job Details: 05/17/2022
Arrived on site for a washing machine with a torn gasket. Upon arrival the customer showed me how large chunks of the door boot were ripped off. I installed the boot and then tested the unit. I found it working as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site ,replaced door ui . All test checked normal. Unit is still making ice . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
Arrived on site for disposal making loud noise after dishwasher repair . Found disposal knock out in grinder blade. Removed plug . Disposal is now quite and functioning properly. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78733
Matthew
Job Details: 05/17/2022
Arrived onsite for melted rack. Upon arrival inspected unit. Found adjuster did not melt but did fail. Called safety team for documentation. Provided SR# 7733627423 .Replaced adjuster set to updated version. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Austin, TX 78739
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for tilting forward after last repair, I found mounting screws missing, I added mounting screws, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW2
Near Austin, TX 78733
Matthew
Job Details: 05/17/2022
Arrived on site for dryer making noise when in use. Upon arrival tested unit and could hear some noise. Disassembled unit and inspected. Upon inspection found worn belt. Rollers and pulley look to be in good condition. Recommended replacing belt. Replaced belt. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78132
Andrey
Job Details: 05/17/2022
"Arrived on site to replace previously diagnosed friction sleeves, replaced parts tested unit, unit now functioning as designed, job complete"
We serviced a
LG REFRIGERATOR
Model LMXS30776S/03
Near New Braunfels, TX 78132
Andrey
Job Details: 05/17/2022
"Arrived on site to test unit for fan noise, tested unit found freezer evap fan frozen over, parts and 11,
We serviced a
JENN-AIR MICROWAVE
Model JMDFS30HL01
Near New Braunfels, TX 78132
Andrey
Job Details: 05/17/2022
"Arrived on site to test unit for no heat, tested unit found switch not engaging high voltage, adjusted switches, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Canyon Lake, TX 78132
Andrey
Job Details: 05/17/2022
"Arrived on site to test unit for not turning power off, tested unit found at times UI unresponsive and Uint has not been connected to Wi-Fi, after attempting multiple times to make console respond to commands, called safety and presented my findings, was recommended to proceed with repair, replaced console and advised customer to contact Wi-Fi team to make sure the unit receiving all necessary updates, at this time job complete sr#7733628684"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Belton, TX 76513
Jonathan M
Job Details: 05/17/2022
Arrived on site for a microwave that is sparking. Inspected unit and work area. Confirmed the customers complaint and found something sparking right behind the cover. Removed the cover and found the diode completely split open causing the sparks. Replaced the diode and found the cabinet had been separated from the wave guide on one side. I called Whirlpool Techline and spoke to Steve SR# 7733673177. He had me send him some photos of the interior damage and concluded that this was a safety hazard and was . He advised that Whirlpool would be in contact with the customer within the next 3-5 business days. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for not unlocking. Found error code f9e1(long drain). Inspected drain pump and found wires were cut preventing pump from engaging. Fixed wiring with spade connections, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for not drying properly. Upon inspection I found that the unit had no codes stored heating element works and all other functions as well. Upon found inspection I found that cx had the rinse aid turn all the way up and they also had a water softener which can cause drying issue. I adjusted the rinse aid and advised customer to use les detergent and at the end of the cycle to leave the door cracked open to help with drying. I called techline to document and spoke to TJ about my finding and got sr#7733672328. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator noises and flap on left door hitting right door. Upon further inspection, I could hear the damper motor and the customer advised that it was the noise they keep hearing. Also, when opening the left RC door, the mullion makes a cracking noise. I removed and replaced the damper and found the part sent with me today to replace the mullion was the wrong part. I am ordering the mullion and scheduled return service for 05/24/22. No water leaks observed during service.; ordrng 1 W10806457 (Mullion)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for oven temps being off . Found oven display was way off compared to my meter readings . Ordering control and sensor .
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for washer not unlocking . Found lid locked ,tried power recycle and diagnostic unlock . Both unsuccessful. Did manually get latch undone , lid is now open . . Ran diagnostics and got all the latch error codes . Ordering control ,latch , strike . Talked to SP for return visit Monday . No water leaks detected at time of service. ; O-emld tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TBB
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
Arrived on site for refrigerator not cooling. Upon arrival to go complaint and found temperatures in both apartments close to room temp then found that both condenser fan and evaporator fans are running and compressor is also running but only pulling in .43 A. I also found that the evaporational had lost over 95% if its coolness/frost/moister and refrigerant wasnt passing through system. Will need office to get authorization for a silver system repair prior to rescheduling with customer; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 5303918274 (Evap coil) and 1 240550946 (Compressor) and 1 Cnote (Needs autho before rescheduling)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Kyle, TX 78640
Kevin
Job Details: 05/16/2022
Arrived on site and found blower wheel is broken will need to bring it back and replace it with housing and motor; ordrng 1 W10888146 (Housing) and 1 279640 (Idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Matthew
Job Details: 05/16/2022
Arrived onsite for unit not dispensing ice and water sputtering. Upon arrival tested unit. Could not duplicate water dispensing issues. Customer tried again and noise came back. Identified some chatter coming from valve. Replaced valve. Tested and noise was less. Notified customer that he may want to have water pressure checked. High water pressure can have an effect on water dispensing. Also found that the dispenser would not engage due to the door switch not being depressed fully. Holding the switch down manually did allow motor to energize as designed Called tech line for assistance. Provided SR#7733668663. Recommend replacing switch. Office to reschedule. ; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to diagnose a range that has burning odor when front burners are on. Found grate feet partially melted. Documented issue with tech line. All 8 feet to be replaced. Office to set return appointment. Tech line rep KurtFile# 7733668953; ordrng 8 W10465081 (Feet)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QTX03
Near Austin, TX 78732
Justin
Job Details: 05/16/2022
Arrived on site to installed previously diagnosed parts. Upon removing the gasket from the box I found two different corners torn. I am ordering the gasket again to install. Office to reschedule. ; ordrng 1 WP2266905 (FC Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78730
Justin
Job Details: 05/16/2022
"Arrived on site for a refrigerator not cooling properly and making an abnormal noise. Upon arrival the customer stated that he heard a buzzing sound in the top of the RC for a while and it eventually stopped. He also found several LED modules out. Upon arrival I also found the customer had removed the fascia assembly from the IB. I checked temps and found the FC at 15?F and the RC at 45?F. I then put the unit into diagnostics mode and found the FC fan running, but could not hear the RC fan running. Upon further inspection I found both the FC and RC evaps covered in ice. I gained access to the control and ohmd out all thermistors. The RC thermistor read 8.02k, the FC read 15.37k, and the RC evap read 19.4K. Considering the ice build up these are all roughly accurate. I then put the unit back into diagnostics and ran test 3 on step 4 and checked voltage to the RC fan motor. I found a good 14VDC. This indicates a bad main control not reading the thermistors correctly and RC fan motor. I then tested the LEDs and found the FC LED bad. In order to repair the unit it will need a new FC LED, control, and fan harness. I am ordering all three parts and the office will need to reschedule. ; ordrng 1 W10695459 (LED) and 1 W10843055 (Control)"
We serviced a
GE MICROWAVE
Model JVM6172SK2SS
Near Cedar Park, TX 78613
Vincent
Job Details: 05/16/2022
"Arrive on site for microwave, inspected unit and work area. Tested vent fan and was stuck. Removed air duck to make sure nothing was stuck and it was clear from any debris. Vent fan motor is just getting weak. Office to reschedule when vent fan is available."
We serviced a
WHIRLPOOL WASHER
Model UNKNOWN
Near Gatesville, TX 76528
Gerry C
Job Details: 05/16/2022
"Arrived to inspect washing issue and there was no model S/N tag. I found there was an F7E9 stored in memory and I inspected the motor. I found the shifter arm broken and requiring replacement. I removed and replaced the shifter and cleaned debris from the spline on the driveshaft. I recalibrated the unit and then tested through manual and automatic test modes. Operational test good, no leaks observed during service; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near Gatesville, TX 76528
Gerry C
Job Details: 05/16/2022
"Arrived to inspect leak. I found the diverter valve seal had failed and the unit will require a replacement sump assy. The harness had light corrosion, but was intact. Two upper rack wheels have failed. I removed and replaced the sump assembly and tested. The pump resumed operation and the leak was corrected, however, the leak had damaged the control by shorting out at the diverter valve assembly and could not have been foreseen prior to replacing the pump. Office to authorize and order the control and set return service. CX will refrain fro using the unit until we return to instal the control. No leaks observed fro the water supply and after sump assembly replaced. Diverter position left unplugged to prevent damage to new assembly and will need to be plugged back in upon return service. ; ordrng 2 W11157085 (Upper rack wheels)s and 1 W11413274 (Control)"
We serviced a
MAYTAG DRYER
Model PYE4500AYW
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. T-stat kit will need to be replaced to complete repairs. Office to set return appointment.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/16/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Found dryer could turn on but found f1 error indicating a board failure. During tests found control randomly stop sending power. Found all other heating hardware functioning within specs and venting was clear. Will need office to reschedule once authorization is aquired to replace ACU.; ordrng 1 Cnote (Needs authorization) and 1 Cnote (Att. Note for office from tg), O-SMS tckt"
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Killeen, TX 76549
Tyler
Job Details: 05/16/2022
"Arrived on site for refrigerator creating a lot of ice build up in fc, and not holding correct temp in fc. Upon arrival confirmed issue and found frost ice and droplets along fc upper ceiling area. Found cause of build up was due to failing slider rails preventing gasket from sealing shut properly. Will need office to reschedule once availability of parts and autho is known/aquired for WR72X39425 (slide left), WR17X31919 (slide right) WR14X32103 (gasket); ordrng 1 WR72X39425 (Slide left) and 1 WR17X31919 (Slide right) and 1 WR14X32103 (Gasket) and 1 Cnote (Needs autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS00
Near Smithville, TX 78957
Joe Z
Job Details: 05/16/2022
Arrived onsite for Ice maker will not make ice & check out French Doors on Refrigerator.Also need fresh packet refills for freshness drawer in fridge upon arrival Mrs. pointed out noise coming from right door hing. Found service pointer on the hinge. Service pointer# W11170909BI tightened up the old one but will come loose. Need to order hinge kit per service pointer. As far as icemaker not making ice found arm shut off was in off position. Lowered it to the on position and watched the unit harvest ice that was in the tray and watched it call for water and fill tray designed. Mrs. Requested a packet of Fresh Flow to add at a later time. Sold a packet to her. Ordering hinge. Office to reschedule ; ordrng 1 W11418227 (Extension) and 1 W11171640 (Shim/ hinge) and 1 WP8533980 (Screw) and 1 W11227370 (Screw) and 1 WP2316859 (Bushing)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78744
Tyler L
Job Details: 05/16/2022
Arrived on site for complaints of noise while in use. Inspected blower wheel and removed some debris. Found motor making the noise. Could not find anything to remove. new motor and blower wheel. Motor is covered under warranty. Office to reschedule.; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Austin, TX 78747
Luis
Job Details: 05/16/2022
"Arrived on site. Found defective ice tray bin,found ice build up under icemaker per service pointer will need to order parts per kit and ice bin. ; ordrng 1 DA97-15217D (Assy icemaker) and 1 DA97-19898A (Assy drain hose) and 1 DA82-02367A (Assy clip) and 1 DA97-14474C (Ice bucket) and 1 DA82-01396A (Ice tray) and 1 DA97-14471A (Latch) and 1 wp482338 (Adhesive)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78746
Scott
Job Details: 05/16/2022
"Arrived on site for washer flashing error code . 7-2 ,8-4 . Diagnostics wash would drain then shut down . Ordering sump ,float and control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11445504 (Control) and 1 W11255994 (Float switch) and 1 W11243648 (Sump and motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/16/2022
"Arrived on site to test unit for low ice production lights not working and noise when doors opened. Found left RC door hinge screw broken and preventing door from closing properly. Ordering parts, office to reschedule. ; ordrng 2 WPW10485980 (Door hinge catch)s and 2 W11500952 (Hinge bushing)s and 1 W11397192 (Ice maker assembly) and 1 W11246413 (Inlet valve) and 1 W11225845 (Inlet valve) and 2 W11474472 (Screw)s and 1 WPW10121046 (LH door Extension) and 1 WP2307857 (RH door extnsion) and 2 WP8281164 (Screw)s and 2 W11189635 (Screw)s and 2 W11227370 (Screw)s"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Wimberley, TX 78676
Andrey
Job Details: 05/16/2022
"Arrived on site to test unit for damage, tested unit found cover dented, ordering cover office to reschedule ; ordrng 1 WPW10208383 (Top cover)"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Marcos, TX 78666
Andrey
Job Details: 05/16/2022
"Arrived on site to replace previously diagnosed console, upon further diagnostics found that the console replacement would not fix issue, customer stated that is only dries on timed cycles and on sensing it starts and then counts time down to nothing within couple of minutes, tested moisture sensors and found them out of range, recommend replacing sensors and ACU as precautionary ordering parts office to reschedule ; ordrng 1 W11164044 (Wiring harness) and 2 WP3387223 (Sensor electrode)s"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76502
Gerry C
Job Details: 05/16/2022
"Arrived to inspect tearing clothes issue. I found the unit had an F0E3 stored in memory and I cleared it and tested. The unit had an audible grumble from the bearings and I found oil within the rotor hub, denoting early seal failure. The gear case and rotor replacement will be required due to a dent in the inner hub. I discussed other issues the CX was having and determined it is due to over-detergenting, creating foam within the unit and garment floating, which can contribute to failed spin (water extraction,) garment tearing and gear case seal failure. I advised the CX on type and amounts of detergent and other products, leaving a line on their current detergent and also advised to not use premeasured packs, aka pods. Office to order parts and contact the CX to arrange return service. I advised CX that they may attempt to use the unit in current condition, but results may not be satisfactory. No leaks observed during service. Drain safety strap was present, but not attached and I corrected. ; ordrng 1 W11449841 (Drive assy (gear case)) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/16/2022
"Arrived onsite for:THE REFRIGERATOR Cooling ImPROPERLY, THE FRIDGE PART IS Too cold and freezes food. Call was a suede, entered correct serial number Call PR for assistance. PR said after correcting serial number, that previous repairs showed up on his end. Ohm the thermistor and was 8 degrees off. PR recommended replacement of control and thermistor. Ordering control and thermistor. AIG Wants AUTHO for any parts ordered. Need auth. Office to reschedule ; ordrng 1 W10384183 (Thermistor) and 1 W11357371 (Control) and 1 Autho (Autho)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Cliff
Job Details: 05/16/2022
"Arrived on site to replace previously ordered parts for refrigerator. As the gasket is manufactures inside inner door liner it cannot be replaced without as new gasket will not mount inside liner without causing air leaks and liner damage. Door will need to be replaced to complete repairs. Cust is aware of extended wait for door. Office to have autho provided and set return appointment. ; ordrng 1 LW10341284 (Rc door), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Lou
Job Details: 05/16/2022
"Arrived on site to inspect refrigerator making squeaking noises. Upon further inspection, the customer demonstrated by opening the right RC door and I could hear it make the squeak noise. I disassembled the right upper hinge and placed grease on the hinge parts and reassembled. The door continued to make the noise but not as bad. The unit has door trim pieces that are weighing down on the door causing the hinge to badly rub and wear out. I am ordering 2 hinges, 2 spacers, 2 door stop bushings and the left and right side extensions in order to replace both upper hinge parts and CNOTE-2 HOUR JOB. Both doors are making the squeaking noise. Office to schedule return service.; ordrng 2 WPW10485980 (Hinge)s and 2 WP2316804 (Spacer)s and 2 W11500952 (Door stop bushing)s and 1 WP2307857 (Right side Extension) and 1 WPW10121046 (Left side extension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Buda, TX 78610
Kevin
Job Details: 05/16/2022
"Arrived on site and inspected refrigerator and sound engineering digit is incorrect, customer has had to reset icemaker multiple times and would prefer that it be replaced. Will need to order correct icemaker; ordrng 1 W11284458 (Icemaker)"
We serviced a
LG WASHER
Model WT1101CW
Near New Braunfels, TX 78132
Andrew
Job Details: 05/16/2022
Arrived on site to test unit for error code LE(locked rotor). Verified tub bearing not seized and turning by hand. Actuator engaging properly. Got no resistance reading from control on stator. In diagnostics same error LE appearing when attempting to agitate or spin. Stator has 10yr warranty. Advised customer we would have to for full repair and they would need to attempt to reimbursement from OEM. 54.56 part and 07.25 . Customer stated they would reach out to LG and notify if any change. ; ordrng 1 4417EA1002k (Stator)
We serviced a
GE RANGE
Model JGP3530SL1SS
Near Austin, TX 78737
Brandon
Job Details: 05/16/2022
"Arrived on site to inspect unit for sparking when not in use, found failed spark module. I was unable to remove cooktop due to stripped/rusted screws. Will need to drill screws and replace spark module, and all orifice holders that are damaged due to drilling out old screws. Also found knobs cracked and need replacing. ; ordrng 1 WB02X24725 (LF orifice holder) and 1 WB02X24728 (LR orifice holder) and 1 WB02X24726 (RR orifice holder) and 1 WB02X24727 (FR orifice holder) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Parts research on screws on top of cooktop) and 4 WB03X29300 (Knob)s"
We serviced a
JENN-AIR COOKTOP
Model JED8230ADS
Near Round Rock, TX 78681
Wesley
Job Details: 05/16/2022
Arrived onsite and for front right switch tripping breaker. found unit will need switch to repair. Customer would like all 4 switches to be replaced. ; ordrng 4 W11088181 (Switches)s
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 05/16/2022
Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found burner not seated into receptical correctly. Set burner and tested. Unit is now functioning properly. All burners are functioning properly. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS2
Near Pflugerville, TX 78660
Matthew
Job Details: 05/16/2022
Arrived onsite for dishwasher panel not functioning after repair. Upon arrival customer stated the led for extra dry function would not come on. Ran unit through test and extra dry is functioning. Notified customer that extra dry will not function in lighter wash cycles. Showed customer that function is available in heavier cycles. Customer saw operation of led extra dry function and cycle. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW01
Near Round Rock, TX 78664
Matthew
Job Details: 05/16/2022
"Arrived onsite for freezer not cooling after repair. Upon arrival inspected unit. Found no frost pattern on evaporator. Checked compressor and compressor is running. Checked pressures. Off, pressure stabilize at 55 psi. Running pressure, low side at -15 psi high at 130 psi. No signs of leak. Called SW for assistance. Unit showing signs of restriction. Pulled dryer and ran nitrogen through system to clear. Replaced dryer. Pulled vacuum and held. Charged per spec and tested. Pressures good, no longer having vacuum on low side. Unit is building frost pattern. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78756
Scott
Job Details: 05/16/2022
Arrived on site for fridge not making ice . Used reset button and unit harvested and filled . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78757
Scott
Job Details: 05/16/2022
"Arrived on site for washer not starting cycle . Unit would start then go into sense cycle then end cycle . Ran diagnostics got 2-1, 7-4 . Found collar of slider coming off . Replaced slider , reran diagnostics cycle . All checked normal. Did mention to customer about some oil down there . May indicate a gearcase failure in future .
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78757
Scott
Job Details: 05/16/2022
"Arrived on site for leaking dishwasher . Removed door and ran diagnostics. No leaks from dispenser . Did find gasket too short on left side of tub, not making contact with door . Replaced gasket and ran diagnostics no leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78741
Tyler L
Job Details: 05/16/2022
Arrived on site for complaints of no heat. Found L2 to neutral only getting 13vac. L1 getting 120vac. Advised customer to contact an to correct the power supply issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS3
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/16/2022
"Arrived on site to replace previously diagnosed tub assembly, replaced tub testing unit, unit now running and functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304GPS
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/16/2022
"Arrived on site to test unit for water leak, tested unit found fail sump, water leaking from diverter, replaced sump assembly, tested u it unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Austin, TX 78732
Justin
Job Details: 05/16/2022
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I let the oven preheat to 350?F and found the unit is running as designed. The UI is now lit and responding as designed. Call complete.
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS01
Near Austin, TX 78730
Justin
Job Details: 05/16/2022
Arrived on site for a refrigerator with the LEDs out or flickering. Per the service pointer W11606409 I replaced all LED modules. The unit then began working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Round Rock, TX 78681
Vincent
Job Details: 05/16/2022
Arrived on site to install previously diagnosed parts. Disassembled unit to install new shocks. After installing new shocks I tested the unit and its now operating as designed. No water leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Round Rock, TX 78681
Vincent
Job Details: 05/16/2022
"Arrived on site for dryer making noises. Inspected unit and work area. Tested unit and was making vibration noises. Disassembled unit and found heat shield on then fan rattling, addressed that issue and also found a screw in the blower fan blades that could have been causing some noises. Reassembled unit and tested and its now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB01
Near Leander, TX 78641
Vincent
Job Details: 05/16/2022
Arrived on site for refrigerator leaking. Found icemaker working and filling properly. Found drain tube clogged up and causing the unit to leak inside and freeze up. I cleared the ice that had build up and cleaned the drain port. Unit is draining properly now and should no leak any more.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Moody, TX 76557
Gerry C
Job Details: 05/16/2022
"Arrived to instal previously diagnosed and ordered part. I entered service test mode and found F7E5, F8E3 stored in memory. I tested within manual mode and found the issue as described in prior service notes. I inspected the lower harness area and found the drain pump wires badly pinched within the pumps side harness retainer and tugging the harness away from the shifter and capacitor. I freed the wiring and tested the capacitor, verifying 46.46uf. I re-tested the unit and could not recreate the issue and then calibrated. Through multiple manual and automatic service test modes, the issue did not show back up. I tested the unit within CX mode and it filled and sensed as designed. After it filled to the proper level and started agitating, I interrupted it and then went to drain and spin and the unit worked as designed. I had the CX add a load of towels and it sensed/filled and agitated as designed. I attribute the prior failure to the wiring harness issue that I corrected. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Gatesville, TX 76528
Gerry C
Job Details: 05/16/2022
"Arrived to inspect no cool. I found the compressor only drew .32 amps and there was very little heat within the condenser, it initially got up to 90F for a few moments and then cooled to just above room temperature. Per service notes, I contacted trade partners and advised of my findings. After giving the information for failed sealed system, the representative said they could not help and I would need to contact the tech line. I contacted tech line, tech Steve and advised of my findings. Verified sealed system failure, SR# 7733669109. Contacted trade partner team a second tie and spoke with Kim. SR# 7733669344. Unit is being sent for review and the CX will be contacted. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Round Rock, TX 78664
Matthew
Job Details: 05/16/2022
Arrived onsite for stand alone refrigerator not cooling . Upon arrival inspected unit. Found cabinet 60 degrees. Inspected evaporator and no frost pattern. Inspected compressor and found running hot drawing 1.2 amps. Unit is having sealed system issues. Will contact office if moving forward. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to replace previously ordered parts for oven. Found new panel damaged in box. Was able to clean glass and realign existing panel. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to check calibration in oven. Tested unit and found calibration not needed. All is working properly and no further repairs needed.
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to replace garbage disposal. Replaced disposal and performed leak check. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, TX 78633
Cliff
Job Details: 05/16/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
GE REFRIGERATOR
Model GSL25JFTABS
Near Georgetown, TX 78628
Cliff
Job Details: 05/16/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray separating from icemaker head. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, TX 78628
Cliff
Job Details: 05/16/2022
Arrived on site to diagnose a washer that is not responding to user input. Found unit drain pump running with no response in control. Advised customer that if a cycle is interrupted and the lid is left open for 10 mins or more this will occur. Reset control and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/16/2022
Arrived onsite for door cant not being horizontally even and flush. Explored using a shim to make a difference. Verified unit is flush and level within design spec and provided customer instruct on questions about design and leveling and finish. Advised on use of shim to adjust flush and fit.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Waco, TX 76705
Jonathan M
Job Details: 05/16/2022
Arrived on site for a washer that wont spin or agitate. Inspected unit and work area. Attempted to run the unit through a manual spin cycle and found the motor turning but nothing moving. Checked underneath the washer and found that the belt had become detached from the cam due to the bolts on the bottom falling off and causing the cam to drop. Replaced the cam and nut underneath the washer and reassembled the unit. Tested the unit in manual spin and agitation testing. The unit ran as designed. Ran the unit thrown auto test in the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Round Rock, TX 78664
Wesley
Job Details: 05/16/2022
Arrived onsite and found unit operating with heat failure. Determined failure to be in the hi voltage circuit. Replaced mag cap and diode to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Wesley
Job Details: 05/16/2022
Arrived onsite and found left spring hook had become dislodged from hinge. All hardware is in good working condition but excessive grease is allowing unit to slip under stress. Reduced grease at hinge hook. And fastened to protect against occasional slipping from weight on door. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Hutto, TX 78634
Wesley
Job Details: 05/16/2022
Arrived onsite for condenser rattle noise. Padded the rattle to repair. Advised customer on repair. Advised customer that noise does not represent a failure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Wesley
Job Details: 05/16/2022
Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Wesley
Job Details: 05/16/2022
Arrrived onsite for construction damage to the dryer panel. Replaced console because the damage prevented operation of the touch panel and dryer was not operable. Replaced console. Unit is now operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB7851AWW0
Near Lago Vista, TX 78645
Vincent
Job Details: 05/16/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint no power to unit. Tested voltage and had good voltage. I then found wire nuts lose on the unit I reinstalled them correctly. Tested and its now operating properly. No water leaks observed during service. Job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC8127DDS
Near Leander, TX 78641
Vincent
Job Details: 05/16/2022
"Arrived on site for microwave, unit had no power. CX explained to me that unit had a breaker switch at the back of the unit and it needs to be reset. I pulled unit out and found it and reset the breaker. Unit is now operating as designed. Advised CX to open door directly from the middle to make micro switches respond correctly and to not close door slowly it will help with that breaker not tripping.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Waco, TX 76705
Jonathan M
Job Details: 05/16/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub and pump and motor and test of the unit. The unit began to work as designed with no leaks present during testing. They did run the unit through a mini wash cycle and could not replicate any leaks. Advise the customer to keep an eye on the unit over the next few cycles just to ensure that water is not leaking out of the dishwasher still. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 05/16/2022
"Arrived on site for a washing machine that is making an odd sound when it spends. Inspected unit and work area. You can confirm the customer complained and found the basket spinning and skipping when placed into the spin portion of the cycle. Attempted to wiggle the basket by hand and found it wobbling from side to side. Removed the agitator and found the hub stripped out. Replaced the hub and tested the unit. The unit began to spin and operate as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Waco, TX 76707
Jonathan M
Job Details: 05/16/2022
"Arrived on site for a washing machine thats not completing cycles. Inspected unit and work area. The customer advised the unit does work on normal wash loads. However, when she is running down blanket comforters, rugs, or heavy towel loads, sometimes the unit seems to take three hours to finish the cycle. I did inform the customer that that is not recommended by the manufacturer due to creating heavy duty loads and the machine having a hard time completing said cycles. Ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. I ran the unit through an auto test and the unit ran as designed. I ran the unit through manual testing and the unit ran as designed. Advise the customer that this is normal operation and that the unit is working as it should. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/16/2022
Arrived on site for refrigerator not cooling on rc side. Upon arrival confirmed issue. Found upon arrival that fc evap coil was evenly frosted over with no failures in heater or bimetal stat. Also found both rc and rc thermistors showing correct temps in diagnostics check and found proper v power supply controlling dampener. Found E6 error indicating multiple dampener failures. After customer approval I installed part and instructed them to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Kingsland, TX 78639
Lou
Job Details: 05/16/2022
"Arrived on site to inspect dryer not heating and timer not advancing. Upon further inspection, I tested the timer and found it bad. I inspected the element and found it burnt and not making contact. I removed and replaced the timer and element and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Kingsland, TX 78639
Lou
Job Details: 05/16/2022
"Arrived on site to inspect refrigerator with items freezing in the fresh foods section. Upon further inspection, I tested temps in the FC=9 degrees and RC=39 degrees. I found food items blocking the RC thermistor housing and not allow airflow to it. Checked airflow from damper and return and both were good and not blocked with ice. I tested the damper in diagnostics and it was good. Tested thermistors in FC & RC and both are good. Made recommendations to the customer for food item placement. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Marble Falls, TX 78654
Lou
Job Details: 05/16/2022
"Arrived on site to install previously diagnosed and ordered part. Per virus techs diagnosis, I removed and replaced the drive motor and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Marble Falls, TX 78654
Lou
Job Details: 05/16/2022
"Arrived on site to inspect frost build up in the freezer. Upon further inspection, I opened the RC doors and found a gap in the FC door gasket on the top right side (photo). I adjusted the FC door bracket and using my heat gun, I shaped the gasket and molded it to the chassis. Tested the door and found it sealing properly. I recommended that the customer not open the door for 4-5 hours to allow the gasket to mold to the chassis and hold. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GFE24JSKJFSS
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/16/2022
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the ice bin would not remove. I tested the ice dispenser and found ice in the chute. Using my steamer, I was able to get most of the ice removed and eventually was able to remove the ice bin. I found where the ice maker had been leaking water onto the auger and caused ice to develop and when attempting to dispenser ice, the auger spring broken and got wrapped around the auger shaft. I removed the remainder of the ice and removed and replaced the ice maker and auger assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Round Rock, TX 78664
Matthew
Job Details: 05/16/2022
Arrived onsite for stand alone refrigerator not cooling . Upon arrival inspected unit. Found cabinet 60 degrees. Inspected evaporator and no frost pattern. Inspected compressor and found running hot drawing 1.2 amps. Unit is having sealed system issues. Customer will have to get repair approved by management. Will contact office if moving forward. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76710
Jonathan M
Job Details: 05/16/2022
"Arrived on site for a dryer thats not advancing through the cycles. Inspected unit and work area. Confirmed the customers complaint and check voltage at the terminal block. Found 120 V from line 1 to neutral, 120 V from line 2 to neutral, but .237 V from line 1 to line 2 indicating a bad breaker. Spoke to SW to confirm the issue. Was advised the customer we need an to fix the breaker and or a plug. I called whirlpool safety team and spoke to Radisa SR# 7733628910. She advised that she would notate the account and to make no repairs. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78753
Matthew
Job Details: 05/16/2022
Arrived onsite for dishwasher leds blinking. Upon arrival tested unit. Unit was competing test cycles
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78753
Matthew
Job Details: 05/16/2022
Arrived onsite for dishwasher not draining. Upon arrival tested unit. Found no cycle functioning. Unit would not respond to diagnostics either. Upon further inspection found debris caught in latch assembly not allowing mechanism to engage. Removed debris and unit is now fully responsive. Tested normal load and drain and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lago Vista, TX 78645
Vincent
Job Details: 05/16/2022
"Arrived on site for dishwasher, inspected unit and work area. Found unit badly dented from the back causing the unit to leak water at the back when in use. Unit will also need a new heating element as it has the copper washers and thats covered under warranty by Whirlpool. Tub replacement
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Joe Z
Job Details: 05/16/2022
"Arrived onsite for STEAMS UP AND NOT GOING OUT THROUGH VENT . Upon arrival Mrs. stated that when cooking A baked potato , lots of steam forms and does not vent out. I explained to Mrs. that microwave does not have internal vent. Called techline for assistance. Tech reiterated that Unit does not have internal vent. Unit is operating as designed. Tech mentioned that different foods have diff water contents and will steam more than others. There is no repair to be made tech gave SR# 7733667622. Job complete"