Service History 439

Near Austin, TX 78754
Scott
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived site ,replaced freezer light switch and used spacers as well due to molding of top of door . Unit is now dispensing with door closed . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Paul
Job Details: 07/31/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesn’t seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.
Near Andice, TX 78628
Paul
Job Details: 07/31/2020
COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5”. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 07/31/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."
Near Georgetown, TX 78633
Paul
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found the temps in both compartments well above set point. I found the compressor extremely hot and the system still charged. I evacuated the refrigerant and replaced the compressor. I installed a dye dryer and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A and ran service test 4. I had good pressures when the RC and FC cycled. Both compartments are cooling properly and the unit is working as designed. There were no water leaks present at the time of service.
Near Holland, TX 76534
Al
Job Details: 07/31/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
Near Waco, TX 76704
Jonathan
Job Details: 07/31/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for washing machine that’s not spinning and close properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E5 (hot and cold reversed), F0 E4 (high water temperature), F7 E1 (basket speed sensor fault), and F7 E6 (motor fault). I ran the unit through soft and hard manual agitation and low speed and high speed spin tests and unit ran as designed for over a minute through each cycle. I called commercial Techline and spoke to Freddie. He had me run several checks and I noticed the unit was only getting hot water through both hot and cold valves. Freddy thought that the issue was with the temperature switch. Disconnected hoses and found hot water coming through both lines from the wall. For the advisor that was the issue because high temperature water during the rinse cycle with basically kill the machine and limit the spin on those cycles. He advised the motor fault and spin speed sensor would pop up if the baske
Near Waco, TX 76705
Tyler
Job Details: 07/31/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but there’s also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Canceled diagnostics and tested the unit in bake mode at 225 degrees. Customer advised the unit makes a loud humming noise after they’re done with the oven. Once the oven reached 225, I could hear the cooling fan turn on, along with the convection fan. Once the convection fan turned off and the cooling fan remained on, I questioned the customer regarding the noise. They advised it was the noise (humming) they were hearing but a little louder and they said it stays on for a long time. I advised the customer that it was the cooling fan and it was normal. Also, the cooling fan will remain on until the unit gets to a certain temperature at which time it will shut off and the unit will cool on its own. No repairs needed at this time, unit is operating as designed. No gas leaks detected during service, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 07/31/2020
RANGE WHIRLPOOL WCG97US0HS00 Arrived onsite for the cooktop not working properly. During testing found that the cooktop is working to manufacture specs. Flames look good. Customer was concerned about all the ignitors turning on when you turn on one burner. I explained to the customer that it’s normal for all the ignitors to turn on when turning on one burner. Complete
Near Waco, TX 76706
Jonathan
Job Details: 07/31/2020
OVEN WHIRLPOOL MER6600FZ "Arrived on site for range that has a broken knob and their oven door won’t close. Inspected unit and work area. Found hinge broken on oven door as well as burner switch and knob completely broken off. Replaced hinges and tested unit. Unit opened and closed as designed. Call complete."
Near Lorena, TX 76655
Jonathan
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."
Near New Braunfels, TX 78132
Richard
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a noise. During testing found that the freezer evaporator fan is causing the noise. It’s hitting ice build up. Freezer evaporator is frozen solid and will need to be defrosted and evaporator fan and harness assembly will need to be replaced. Quoted customer 105.27 parts and 259.99 labor. Customer accepted service. Ordering parts and schedule customer. Will need to check frost pattern after repair is done. ; ordrng 1 W11249952 (motor-evap)"
Near Austin, TX 78727
David S
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for sealed system repair. I gained access to the evaporator, I powered the unit in and found no frost pattern appearing. I gained access to the compressor and tested voltage at the start device, I was getting 120v. I tested each winding and was getting 16 ohms 7.9 ohms and 6.5 ohms. I did an amp draw on start up and got 16 amps at start up and then it went to .3 amps. The compressor is testing good. I installed an access valve and a dryer into the unit. I inspected the joints on the evaporator, the cap tube didn’t look night so I unsoldered both lines and re-did them. I did a push pull test and the unit passed. I pulled a 30 inch vacuum and monitored for leaks, I found no leaks. I charged the system with 4.16 oz of refrigerant. I powered the unit back on and monitored pressure. Low side got to 0 psi, and I witnessed a good frost pattern on the evaporator. Job complete. No water leaks detected. I left the unit running so the Uv dye ca
Near Jonestown, TX 78645
Lou
Job Details: 07/31/2020
OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and
Near Waco, TX 76710
Jonathan
Job Details: 07/31/2020
WASHER AMANA NTW4516FW2 on site for washing machine that’s not completing a cycle. Inspected unit and dark area. Customer advised that the unit will fill but then it won’t actually wash it will just drain out and they have to put the machine into a drain and spin to spin out the clothes. Placed unit in service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds condition detected) error codes. Placed unit in a manual fill test and water pressure seemed a little weak on both valves but unit ran as designed. Checked drain hose and found drain hose 3 feet into the wall causing a siphoning condition. Adjusted hose and ran another fill and drain manual cycle. Found PVC pipe overfilling over the drain hose during the drain cycle still causing the siphoning condition. Advised customer of issue and advised them to clean out their drain pipe. Placed unit in a auto test and unit ran as designed. Had customer run a load on a normal setting. Unit was a little slow to fill but star
Near Austin, TX 78737
Kevin
Job Details: 07/31/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran cold water, hot water to fill tub, ran drain pump and high speed spin at the same time mimicking the end of a cycle and didn’t hear any excessive noise. After running manually loaded with clothes and completed a rinse and spin cycle without any excessive noise.
Near Pflugerville, TX 78660
Andy
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed main control repeatedly clicking off and on. Removed failed part and replaced with new. Tested unit and all all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Cliff
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found pump and motor assembly failed. Pump will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11085683 (pump&motor)
Near San Marcos, TX 78666
Richard
Job Details: 07/30/2020
OVEN WHIRLPOOL WFG520S0AS2 Arrived onsite for the oven not working properly. Replaced oven ignitor and oven tested fine. Complete
Near Austin, TX 78751
Scott
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for range not operating . Found terminal block had shorted out . Replaced harness main . Tested and all burners and oven preheated normally .Job compete ."
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
WASHER KENMORE 110.450874 Arrived on site for washer not draining.
Near Buda, TX 78610
Jacob
Job Details: 07/30/2020
REFRIGERATOR KENMORE 106.545733 Arrived onsite for unit not dispensing water or ice. Looked at unit. . Needed to replace housing. Got authorization to replace housing. Replaced housing but did not fix issue. Possibly need a new filter or water hose issues. Also need authorization for further repairs. ; ordrng 1 9085 (FILTER) and 1 WP2256126 (reservoir)
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for customer complaint of front left burner popped and shot out sparks while cooking. Found failed element.
Near Round Rock, TX 78681
Paul
Job Details: 07/30/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not agitate or spin in a cycle. Ms stated the unit works every time in drain and spin but never works in a regular cycle. I checked stored error codes and had an F8E1 long fill/no fill error code. I tested the hot and cold valve fill in manual diagnostics and found the cold valve start shutting the longer it was energized not allowing the unit to fill correctly. I replaced the valve and tested the unit in a bulky cycle with sheets that ms loaded. The unit worked as designed. Call complete.
Near Austin, TX 78752
Eman J.
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE505W0JS0
Near Taylor, TX 76574
Andy
Job Details: 07/30/2020
WASHER GE GTW490ACJ5WS Arrived on site for washer leaking. Upon arrival found unit is hooked up outside and improperly installed.
Near Buda, TX 78610
Jacob
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Arrived onsite for unit not staying consistent in cooling. Tested unit. Customer had Replaced control and thermistor. Tested unit. Unit tested good. No issues at this time. Job complete
Near Austin, TX 78724
Scott
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Arrived on site for intermittent defrost issues and dampener making noise . Ordering dampener control and will replace main control at time of return . ordrng 1 WPW10594330 (control)
Near Lago Vista, TX 78645
Lou
Job Details: 07/30/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."
Near Austin, TX 78717
David S
Job Details: 07/30/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previous diagnosed parts. Installed a new burner head for the right rear burner. I tested all burners and found the front left igniter not sparking. I gained access to the igniter and replaced new. I tested the unit again and found the center burner not igniting. I replaced the igniter and tested the unit. The front left stop sparking again, when I removed the center burner cap and head the front left would sparking, and the center would spark if I removed the front left. I checked incoming voltage and it showed 120v, I checked all ground to make sure they are in good contact. I am ordering the spark module WPW10475149 to complete the repair.; ordrng 1 WPW10475149 (module-spk)"
Near Austin, TX 78701
Jacob
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78727
Wesley
Job Details: 07/30/2020
WASHER MAYTAG MLE2000AYW Arrived onsite and found unit with good door switch and locking mechanism but no spin or agitation. Found belt in place. Advised that motor and motor control.
Near Horseshoe Bay, TX 78657
James
Job Details: 07/30/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site and tested operation. Found drain pump fault, dispenser fault and cold water fault. Inspected control due to multiple failures and found failed fuse in drain circuit on control. Ohmed drain pump and found to have 1.5 ohms and should have between 15 and 60. Installed control and drain pump. Tested operation and found unit working properly. Job complete"
Near Kyle, TX 78640
Brandon
Job Details: 07/30/2020
OVEN WHIRLPOOL WFE505W0HB1 "Arrived on site for customer complaint of error code F1E0, found failed control
Near Georgetown, TX 78628
Paul
Job Details: 07/30/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesn’t seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temp is 4 degrees, ice production is good, took pictures. Customer unplugged refrigerator for 15 minutes five days ago and it has been working since. Spoke with tech line and they do not recommend any parts replacement at this time. Currently fridge is operating normally, job complete 7728444302"
Near Austin, TX 78756
Eman J.
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for previous diagnosed parts. Replaced parts. Found adjuster missing positioner. Ordering positioner WPW10195840. ; ordrng 1 WPW10195840 (positioner)
Near San Marcos, TX 78666
Richard
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WZF34X20DW Arrived onsite for the freezer not cooling. During testing found that the control was not working. Replaced control and all functions started to work. While waiting to see a frost pattern the compressor and evaporator fan shut off early. Tested freezer thermostat and it failed. Replaced thermostat and replaced evaporator thermostat as well and all functions came back on and saw a good frost pattern advised customer to give it 24 hours to cool. Complete
Near Harker Heights, TX 76548
Cliff
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW9640XW00 Arrived on site to diagnose and washing machine that is not completing cycles. Tested all parts and components and could not duplicate any failures at this time. Hard reset control with power cycle and diagnostics test. All is working properly at this time and no leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator not cooling and water pad getting stuck. Customer stated unit had stop cooling and he turned circuit breaker off and on and unit started cooling. Inspected unit and work area. Found moisture on top of FC gasket. Measured temperature in FC at 13°. Performed diagnostics mode and tested thermistor. Gained access to access to FC evaporator and ran step 4 in test mode, monitored frost pattern. Found good frost pattern. Recommend to replace control due to customer having to reset for unit to cool. Will need to replace dispenser pad and add insulation gasket under FC gasket. Will need authorization to complete repair..; ordrng 1 SEENOTE (NEEDS AUTHORIZATION ) and 1 W10843055 (CONTROL) and 1 W10853387 (PAD) and 1 W11159742 (GASKET)"
Near Andice, TX 78628
Paul
Job Details: 07/30/2020
COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5”. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
REFRIGERATOR GE CWE19SP4NKW2 "Arrived on site for customer complaint of unit making loud grinding noise. Found noise coming from damper, I replaced damper, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previous diagnosed parts. I gained access to the freezer door tracks and replaced new. I tested the door to ensure the unit is closing as designed. No water leaks detected. Job complete.
Near Austin, TX 78733
Kevin
Job Details: 07/30/2020
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived on site and inspected cooktop and found center burner is slow to ignite, and right front burner flame is low. Cleaned igniter electrode on center burner and it is now working properly, found orifice on right front burner is clogged and after clearing it flame is normal, job complete sent videos to KB/AHS"
Near Austin, TX 78733
Kevin
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KSSC42QV02 "Arrived on site and inspected refrigerator and found surface of refrigerator door is Streaked/stained, Took pictures. This is considered cosmetic and is not affecting the operation of the refrigerator. Customer is also experiencing freezing vegetables on the lower shelves, recommended raising overall temperature in the fresh food section a few degrees to correct issue."
Near Buda, TX 78610
Jacob
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for unit not dispensing ice and getting sheets of ice at the bottom of the freezer. Looked at unit. Found that the ice in the ice bin was all frozen together. Let customer know to use the ice dispenser from time to time to keep ice broken up. Also found that drain for freezer was clogged up with ice. Removed ice from drain hole. No issues at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to inspect microwave door falling apart. Upon further inspection, I opened the unit door and found the door strikes sticking in the interlocks. Once the door was open, I found the inner liner separating from the outer liner due to the clips being broken. When opening the door, the inner liner being pulled out is causing the UI control to malfunction. I snapped the inner liner back in and tested operations and the unit is operating good. I am ordering the door assembly and a CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11188093 (door/mw)"
Near Austin, TX 78723
Scott
Job Details: 07/30/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven not igniting . Found unit was stuck in demo mode . Reset controls . All checking normal . Unit preheating . No gas leaks detected at time of service. Job complete .
Near Austin, TX 78750
Wesley
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived onsite and replaced both failing lights.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. Removed UI and installed new. Powered unit on and performed diagnostics mode. Tested all components. All tested good.
Near Canyon Lake, TX 78130
Noah D
Job Details: 07/30/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for making loud noises, checked fan and everything, realigned and bent back all parts, checked for noise during operation, no noise found. Complete"
Near Marble Falls, TX 78654
James
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water solenoid failed. Installed new valve and tested operation. Unit tests good. Job complete
Near Austin, TX 78727
Scott
Job Details: 07/30/2020
VENTHOOD KITCHENAID KVWB400DSS2 "Arrived on site for lights flickering and turning off when tappin frame of vent hood . Found led light not completely pushed into connection . After reconnection ,all checked normal with lights . Job complete ."
Near Marble Falls, TX 78654
James
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water solenoid failed. Installed new valve and tested operation. Unit tests good. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 07/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to test unit for damaged nameplate. Verified name plate was damaged. Replaced nameplate. Tested unit, unit works good. Job complete."
Near Austin, TX 78728
Wesley
Job Details: 07/30/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for dryer not running at all and found unit set up correctly with internal issues or blown contacts. Did find that supply was 240v on L2 to neutral and L1 to neutral had 0v. Advised customer electrician would be needed. To correct issue.
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for oven combo screen freezing and inspector stated temperature was hot than setting. Performed diagnostics mode and checked fault codes, found none. Customer stated that they do not WiFi or smart phone. Called Whirlpool tech support and spoke with Adrian. He stated to replace UI since not able to update software (SR#7728446103). Will need to replace UI. Found shipping date not available on UI/console. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W11297728 (UI)"
Near Hutto, TX 78634
Andy
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher top panel damaged. Tested and inspected unit and found no damage. Customer stated it was had something on it and cleaned it off did did not wish to have panel replaced. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78739
Kevin
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site and inspected microwave and found control panel is failing, took one picture. Start button is very intermittent. This microwave does not have any orderable parts and is considered a replacement only l. Job complete."
Near Lakeway, TX 78734
Robert
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KSSC48FTS00 Arrived on job for complaints of warm temperature. Reset unit and inverter gave code for failed control. Spoke with DW and confirmed control was covered . Replaced control and test unit. No leaks detected at time of service.
Near Austin, TX 78701
Luis
Job Details: 07/30/2020
WINE COOLER WHIRLPOOL KUBR204ESB00 "Arrived on site for unit not powering on. good voltage at outlet,no voltage out of power cord diagnosed a defective power cord,ordering power cord; ordrng 1 WPW10204676 (POWER CORD)"
Near Holland, TX 76534
Al
Job Details: 07/30/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
Near Austin, TX 78704
Jacob
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for unit not dispensing water. Tested unit. Tested unit found that water valve from wall was not turned on. Turned on valve. Water dispensing and ice maker filled. No leaks at this time. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE104ESS2 "Arrived on site for customer complaint of unit not washing, found failed sump assembly, motor not finding home position. Ordering sump, ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10605057 (pump and motor assy)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for loud operation, upon inspection found no noise out of spec, noise during agitation was normal and starting of spin was normal, customer was very unhappy about sound of washer and performance. No error codes found. Spoke with 2 senior techs about washer sounds and confirmed Sounds are to spec. Complete"
Near Austin, TX 78734
Robert
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Found the door switch not closing completely. Adjusted freezer door to make better contact. After adjustment icemaker filled with water. No leaks detected at time of service
Near Austin, TX 78702
Jacob
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for unit not cooling. Looked at unit. Found sealed system issue again. Coolant leaking. Request 2 hrs for service. ; ordrng 1 REQUEST (2HRS)
Near Austin, TX 78727
Wesley
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and repaired fridge issue by shimming gap in switch space on left side door. Advised customer On repair. All checks good.
Near Georgetown, TX 78633
Paul
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found the temps in both compartments well above set point. I found the compressor extremely hot and the system still charged. I evacuated the refrigerant and replaced the compressor. I installed a dye dryer and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A and ran service test 4. I had good pressures when the RC and FC cycled. Both compartments are cooling properly and the unit is working as designed. There were no water leaks present at the time of service.
Near Sunset Valley, TX 78745
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "Arrived on site for no ice. Removed waterline diagnosed frozen line,ran fill tube heater,water defrosted,ran fill test passed water filled icemaker. Advised customer if problem reoccurs unit will need fill tube assembly.
Near Austin, TX 78748
Kevin
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found capacitor is burning out, uninstalled microwave and replaced magnetron capacitor and diode. After repair microwave is operating properly, Job complete"
Near Waco, TX 76710
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site for an oven that is showing an F8 E1 (lower fan speed) error code. Inspected unit and work area. Placed unit in service diagnostics and found the error code. I called Techline and spoke to Ed SR# 7728450370. He had me run a few tests in traverse diagnostics on the fans and both fans worked as designed. Advised that the issue is with the whole sensor on one of the fans and stated that they are having issues with the control figuring out which fan it is. He advised to just replace both and to bring the appliance manager and console so ordering parts and office will need to contact customer about return visit due to psp item. ; ordrng 2 W11248652 (blower)s and 1 W11297710 (console)
Near , TX 78640
Richard
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW8700EC0
Near , TX 78640
Richard
Job Details: 07/30/2020
DRYER WHIRLPOOL WGD8500DC3 Arrived onsite for the dryer not working properly. Upon inspection found that the dryer was not outside and not connected. Advised customer that the appliance will need to be connected for me to service.
Near Round Rock, TX 78664
Kayman
Job Details: 07/30/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I could not remove the hinges to replace but I attempted to manipulate them to correct the issue. After attempted repair the light will now not turn off. Spoke to CS. ; O-emld tckt
Near Temple, TX 76502
Tyler
Job Details: 07/30/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that need a new suspension rods installed. Upon repairs I went to test machine and realize that it was having even more problems with banging around then before the repair was done. After digging in the machine further I found that the hub that was installed a month before had one screw missing and two that were stripped out out of the total six that are supposed to be there and a hob itself is actually starting to lift off the inner tub and causing damage to the gear case as well due to this whole issue we are going to have to order a complete rebuild on this machine including but not limited to Z inner tub outer tub gear case splutch assembly and wash plate etc. office to reschedule due to some parts being psp ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11089264 (filter) and 1 W11219115 (TUB OUTTER)
Near Waco, TX 76705
Jonathan
Job Details: 07/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, inner basket, gearcase, hub assembly, clean out filter, screw, and wash plate and tested unit. Unit ran as designed. Recalibrated unit and call complete."
Near Belton, TX 76513
Al
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS00
Near Leander, TX 78641
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived on site for icemaker not working. I inspected the unit and work area. I found the ice maker not going through a harvest cycle. I found the ice maker W10882923 no available any where at this time.
Near Austin, TX 78703
Leonardo
Job Details: 07/30/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to replace parts
Near Leander, TX 78641
David S
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL MDB8959SKB "Arrived on site for error code f8e4, float switch open. I inspected the unit and work area. I inspected the float switch and found it stuck in the open position. I adjusted the float switch and tested the unit. The unit is operating as designed. Job complete. No water leaks detected."
Near Austin, TX 78736
Luis
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to install parts previously diagnosed. Replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Per service pointer W11092686E secured evaporator to back liner using clamps and zip ties,replaced cover.
Near Hutto, TX 78634
Andy
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not dispensing ice and sometimes not water. Upon arrival customer informed that issue is unit will not dispense ice and clogging with ice. Tested and inspected unit and found failed ice container. Ordering needed part to be shipped to customer. And instructed on emptying ice bin regularly. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11244434 (ice-contnr)
Near Georgetown, TX 78628
Paul
Job Details: 07/30/2020
TRASH COMPACTOR WHIRLPOOL GX900QPPS5 Arrived onsite for a compactor that is no starting. I found the unit installed with the cabinet brackets and the customer added a marble counter top after the brackets were already installed and there was no access to the screws. I was able to push the unit back far enough for Mr to cut the straps with snips. I tested the unit and found the momentary start switch not passing voltage. The switch needs to be replaced. I replaced the switch and tested the unit. All is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 07/30/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site and tested operation. Found unit has a motor circuit fault. Tested motor and shifter and found both to be good. Found basket not sitting properly on gearcase drive shaft and is causing the entire assembly to go off balanced. Removed spanner nut and found basket shaft flared out on one side. Unit will need new basket and gear case to repair. Office to schedule return services due to basket is expart; ordrng 1 W10554251 (spin basket) and 1 W11255272 (gearcase)
Near Austin, TX 78748
Leonardo
Job Details: 07/30/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replace vapor guard from previous diagnosis. Once again part is not the correct part needed. Spoke with tech line they advised part research is needed. Took photos of part needed and part received. ; saved tckt
Near Lago Vista, TX 78645
Lou
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=5 degrees, RC=41 degrees & ice maker=-1 degree. Placed unit in diagnostics and tested the ice maker and found the sensor arm would not come down and was showing the ice bin full when I had it pulled out. Removed the ice maker cover and found the sensor arm frosted over and sticking and the back left side the ice tray was badly damaged. I removed and replaced the ice maker and tested it and the fill tube and the unit is operating as designed. No water leaks observed during service, job completed."
Near Waco, TX 76704
Jonathan
Job Details: 07/30/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for washing machine that’s not spinning and close properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E5 (hot and cold reversed), F0 E4 (high water temperature), F7 E1 (basket speed sensor fault), and F7 E6 (motor fault). I ran the unit through soft and hard manual agitation and low speed and high speed spin tests and unit ran as designed for over a minute through each cycle. I called commercial Techline and spoke to Freddie. He had me run several checks and I noticed the unit was only getting hot water through both hot and cold valves. Freddy thought that the issue was with the temperature switch. Disconnected hoses and found hot water coming through both lines from the wall. For the advisor that was the issue because high temperature water during the rinse cycle with basically kill the machine and limit the spin on those cycles. He advised the motor fault and spin speed sensor would pop up if the baske
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to Inspect fridge for loud noise during operation, upon inspection found the noise coming from inside cabinet, found defrosting issue in back of fridge, must order fan and cover. Office to reschedule ; ordrng 1 W10501260 (COVER) and 1 W10799425 (FAN )"
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KSS048QMB01 "Arrived on site for customer complaint of unit not making ice, and UI control not working. Found UI control failed and emitter controls failed.Ordering controls and bringing back ice maker and valve.; ordrng 1 W10839424 (cntrl-elec)"
Near Austin, TX 78727
Wesley
Job Details: 07/30/2020
OVEN MAYTAG NA NA
Near Waco, TX 76705
Tyler
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but there’s also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer
Near Austin, TX 78737
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GI7FVCXXY00 "Arrived on site for ice melting and cooling issue. Found ice melting in bin at time of visit unit cooling correctly,ran diagnostics thermistors passed,ran ice box no air flow from fan defective fan. Ordering control and ice box; ordrng 1 W10293764 (ICE BOX ) and 1 WPW10292583 (HARNESS)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for not filling, upon inspection found no error codes and no issues with any components,Complete"
Near Round Rock, TX 78664
Kayman
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived onsite for dishwasher not heating or cleaning. Upon inspection I found an error code for no heat. the sump and motor running but at the end of diagnostics the unit would not heat and was pulling incorrect amps for the heater to engage. I replaced the heater and the unit is working as designed. The customer also brought to my attention a broken wheel assembly I inspected and both need to be replaced. so I will need to order the assembly. (WPW10195417) wheel assembly x2..; ordrng 2 WPW10195417 (lower roller asm)s
Near Killeen, TX 76543
Al
Job Details: 07/30/2020
WASHER MAYTAG MVWX700XL1 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator still not producing ice. Inspected unit and work area. Found ice maker turned off. Found ice frozen in ice maker. Attempted to measure temperature in ice container but customer had doors opened to remove food for service. Found temperature in ice container at 27°, not accurate. Measured in freezer at 13°. Checked ice level sensor and found reading empty container. Checked ice maker error codes and found E0 for none. Cycled ice maker and cubes dropped. Ran fill cycle and ice maker filled. Informed customer if unit still does not make ice and wants to remove food for service to do it the day beforehand so we can get accurate temperature reading. At time of service all tested good. No water leaks detected."
Near Austin, TX 78703
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to install parts previously diagnosed. Installed a new compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Arrived on site to inspect fridge for noises, upon inspection found everything working to specs and no noises present out of the ordinary, checked amp draw and temps in fridge, it got to 35 degrees, no issues found. Complete"