Service History 439 - Appliance Express

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEW6

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found where the floors have began to ripple from the water leak (photo). I inspected the FC section and found a large slab of ice on the bottom of the FC section. I pulled the unit out and inspected the dr tube and found it to be the original duck bill type tube. Per service pointer #W10632338, a P trap designed drain tube needs to be installed and the part is covered 100%. I removed the ice from the FC section and removed and replaced the drain tube and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a noise when dispensing water and they demonstrated. I found that the dual water valve is making a valve chatter and explained to the customer mahout the water pressure causing the issue. Due to the vast amount of construction in their area, I advised that their water pressure is whats causing the noise. Customer thought there was an issue with the unit. Customer did not want any parts replaced at this time. Made recommendations for use and care. No water leaks observed during service, job completed."

We serviced a

UNKNOWN VENTHOOD

Model WVU17UC0JS0

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect venthood filter locks not working. Upon further inspection, I found both filter latches had jumped off track and were not securing the filters in place. I reattached and adjusted the latches and tested and unit is operating as designed. Job completed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect refrigerator door handle that wont stay secured. Upon further inspection, I found the FC door handle taped to the FC door (photo). I found the screw that tightens the handle to the bolt was loose. Removed the door handle and reattached and tightened the screw and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KENMORE WASHER

Model 110.477917

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F30-dispenser. The customer advised that they washed approximately 6 loads and on the last load, the detergent spilled onto the unit and during the wash the unit showed the error code and it wasnt getting any water. I removed the top and continued with testing and found the dispenser motor not operating. Tested the motor and it is open. I removed and replaced the motor and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78723

David S

Job Details: 07/07/2022

Arrived on site for dishwasher not receiving water. I put the unit into diagnostic and found the valve humming. I verified water to the valve. I replaced the valve and retested the unit. It is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, TX 78724

Kimo

Job Details: 07/07/2022

Arrived onsite for refrigerator with a light that is not working. Upon inspection I found that the door switch had broken. I replaced the switch and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78724

Kimo

Job Details: 07/07/2022

Arrived onsite for refrigerator not cooling. Upon inspection I found ice buildup on evap causing air flow issues from freezer to refrigerator sections. I removed the ice and tested the thermistor and found that it showed out of rang. I replaced the thermistor and leveled the unit as it was not leaving upon delivery. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, TX 78737

Justin

Job Details: 07/07/2022

"Arrived on site for a dishwasher with no power. Upon arrival I found the unit hardwired, and the customer was unaware they had a light switch to turn the dishwasher on and off. I flipped the switch and the unit booted right up. I then put the unit into diagnostics mode and ran a diagnostics cycle. I found the unit running as designed with no leaks at the time of service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78738

Justin

Job Details: 07/07/2022

Arrived on site to install previously diagnosed parts. I installed the console and then tested the unit. I found it working as designed. I then let the customer connect to WiFi and found it connected. Call complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Briarcliff, TX 78669

Justin

Job Details: 07/07/2022

Arrived on site for a refrigerator with slow water dispensing and slow ice production. I tested the unit and found the water had a slow stream. I bypassed the filter and found the water began dispensing as designed indicating a possibly bad filter. I installed the new filter and the unit began working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bee Cave, TX 78738

Justin

Job Details: 07/07/2022

Arrived on site to install previously diagnosed parts. I installed the new actuator and then calibrated the unit. I then manually activated spin/agitate and found the unit working as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Austin, TX 78738

Justin

Job Details: 07/07/2022

Arrived on site for an ice maker with a screw that fell off the hinge. Upon further inspection ai found the spacer and screw came loose from the door bin. I put it back on and the unit was now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78665

Cliff

Job Details: 07/07/2022

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG DRYER

Model MGD6200KW1

Near Georgetown, TX 78626

Cliff

Job Details: 07/07/2022

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and that screen on outside of home is too fine and may clog repeatedly causing failure to unit and fire hazard issue. Unit not to be ran until venting issue is resolved.

We serviced a

MAYTAG RANGE

Model MGR7700LZ1

Near Pflugerville, TX 78660

Cliff

Job Details: 07/07/2022

"Arrived on site to diagnose a range that is not baking. Found items in storage drawer were contacting ignitor wiring, and preventing burner ignition. Removed items and tested unit. Found all is functioning properly at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Pflugerville, TX 78660

Cliff

Job Details: 07/07/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray warped and not connected to motor. Replaced icemaker and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 07/07/2022

Arrived on site to diagnose a refrigerator with light not working. Found failed door switches and replaced both fc and rc switches. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRTW2

Near Taylor, TX 76574

Cliff

Job Details: 07/07/2022

Arrived on site to diagnose an ice machine that is slow to produce. Found unit fully operational and ice cubes produced weren't abnormal. Changes run settings in unit to timed mode to increase production.

We serviced a

WHIRLPOOL MICROWAVE

Model JMC2430DP01

Near Georgetown, TX 78628

Gerry C

Job Details: 07/07/2022

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit operated as designed and did not generate any additional errors. Operational test good.

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Smithville, TX 78957

Joe Z

Job Details: 07/07/2022

"Arrived on site to install previously diagnosed parts. Installed guide assembly , upper spray arm, and shaft nozzle. Test unit and unit is operating as designed. No leaks present at this time.job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Hillsboro, TX 76645

Jonathan M

Job Details: 07/07/2022

Arrived on site for a refrigerator that is not cooling properly and has a broken shelf. Inspected unit and work area. Confirm the customers complaint but found the refrigerator and freezer at proper temperatures. Found no evidence of any defrost issue. Found in the freezer sitting at 2?F and the refrigerator sitting at 37?F. Customer advised that they may have left the door open for an extended period of time causing the issue. Did check and verify that the shelf was broken. Spoke to claims and was advised that shelving is not included as part of their warranty. The customer will just deal with it for now and does not want a replacement. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Leander, TX 78641

Gerry C

Job Details: 07/07/2022

Washer walking during operation. During inspection found the shipping bolts were still installed and I removed them. I tested within service test mode and the unit operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Leander, TX 78641

Gerry C

Job Details: 07/07/2022

"Arrived to perform Technical Service Pointer #: W11540964, Special Project code S17304. I removed and replaced the heating element with the copper colored washers and noted corrosion was taking place. I tested the unit per the TSP instructions and there were no leaks observed. I verified heating as well. Leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS03

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/07/2022

"Service test 28 shows 33 degrees, service test 29 shows 7 degrees, test 3 shows 29 degrees. Customers digital thermometer is reading 56? there is no food items in the fresh food section to take a reading from. Spoke with techline and they said cavity thermistor may be out of range. No other recommendations given 7734049684. Temperatures found on Tests may be due to icing around evaporator. Recommended that homeowner defrost refrigerator for 48 hours and then allow it another 24 hours to cool. If this corrects experience no further repair is needed. If customer continues to have experience order fresh food evaporator cover, and bring back high-voltage control board"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Taylor, TX 76574

Cliff

Job Details: 07/07/2022

"Arrived on site to replace previously ordered parts for washer. Replaced tub, basket, gearcase, slider, rotor, drain filter, and screw. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM

Near Elgin, TX 78621

Joe Z

Job Details: 07/07/2022

Arrived onsite for Fridge door damaged. Upon arrival found the RC door was dented. Replaced door. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near New Braunfels, TX 78132

Andrey

Job Details: 07/07/2022

"Arrived on site to replace previously diagnosed recirculating pump, replaced parts, tested unit unit now running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrey

Job Details: 07/07/2022

"Arrived on site to replace per tech line, ice box fan, rc fan evap harness, fc evap fan was replaced on previous visit, also replaced power supply board and led control as precautionary, powered on unit, evaporator developed a good frost pattern, advised customer to monitor unit and if issue persists, call warranty, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78132

Andrey

Job Details: 07/07/2022

"Arrived on site to test unit for soda pods not dissolving, tested unit found customer just completed cycle and the unit is running as designed, customer stated that one time she noticed that pod was not dissolved, advised customer to make the dispenser door is not restricted and not closed under tension to prevent this from happening, advised customer to monitor and if it is a constant issue to call us back, at this time the unit is running properly, no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near New Braunfels, TX 78130

Andrey

Job Details: 07/07/2022

"Arrived on site to replace previously diagnosed FR and FL infinite switches, replaced parts, tested unit,unit now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Seguin, TX 78155

Andrey

Job Details: 07/07/2022

"Arrived on site to test unit for unit not running properly, tested unit found motor just buzzing in agitation,found capacitor leaking oil, replaced capacitor, test unit unit now running as designed, no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS09

Near Seguin, TX 78155

Andrey

Job Details: 07/07/2022

"Arrived on site to test unit for no ice production, tested unit found ice maker is off, put ice maker on, ran diagnostics cycle ice maker is running correctly and filling with water as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model MED6630HC0

Near Austin, TX 78744

Matthew

Job Details: 07/07/2022

Arrived onsite to replace previously diagnosed parts. Replaced faulty blower wheel. Tested unit and unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78719

Matthew

Job Details: 07/07/2022

"Arrived onsite for washer not progressing through cycle. Upon arrival put unit in diagnostics and found stored error code F5E1,F5E3. Failed latch . Ran latch test and failed. Replaced latch and tested. Unit now functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78744

Matthew

Job Details: 07/07/2022

Arrived onsite for refrigerator making noise. Upon arrival unit not making noise. Ran test and found vibrating coming from compressor compartment. Noticed unit was not leveled. Raised front wheels and noise stopped. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Leander, TX 78641

Gerry C

Job Details: 07/07/2022

"Arrived to instal previously diagnosed and ordered parts. I performed the steps in the Technical Service Pointer #: W11092686 Rev. G, S16360. and noted excessive ice and frost at the back of the ice maker housing. Operational test good, no leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Killeen, TX 76543

Tyler

Job Details: 07/07/2022

Arrived on site for washer not starting. Upon arrival I entered diagnostics and found f7e5 error. Upon further testing I found optical sensor in actuator failing. Replaced actuator the. Reassembled and tested unit. Found unit functioning as designed with no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Buchanan Dam, TX 78609

Vincent

Job Details: 07/07/2022

Arrived on site for washer inspected unit and work area. Tested unit and found bad water valve that had disintegrated. I replaced a valve and entered in diagnostics and found stored error codes F8E3 F9E2 F0E3 F2E1. I cleared all error codes and then ran a diagnostics cycle. Everything checked good. Unit is operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Harker Heights, TX 76548

Tyler

Job Details: 07/07/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found major defrost issue in fc side of unit. Found thermistor failing. Replaced ui control and thermistor after removing all ice from unit. Informed customer to give ui a full 24 hrs to stabilize temps. Call complete

We serviced a

MAYTAG ICE MACHINE

Model MIM1554XRS1

Near Burnet, TX 78611

Vincent

Job Details: 07/07/2022

Arrived on site for ice machine. Inspected unit and work area. Tested unit in diagnostics and set my multimeter to amp draw and it was at 2.7amp. Unit is just not cooling and will need a sealed system repair. Also as I was inspecting the unit found water leaking from water valve. I left unit unplugged and turned off at the water valve from wall. Leaks where observed during service.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Bertram, TX 78605

Vincent

Job Details: 07/07/2022

"Arrived on site for range, inspected unit and work area. Tested resistance in all burners and they are good. Oven has never been used but I also tested it and it was good. I power on all burners and oven all at once and they where good. Breaker was tripped. I also inspected connections at the back of the terminal block and was good. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bertram, TX 78605

Vincent

Job Details: 07/07/2022

Arrived on site for washer inspected unit and work area. Set unit in diagnostics and found error code stored F8E1 IS FOR LONG FILL. I asked CX if they are in whale water supply and they are. The washer needs to have constant water pressure for washer to properly wash and go through each cycle. I tested unit in diagnostics cycle and everything checked good. CX is aware of situation. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/07/2022

Arrived on site for refrigerator icemaker. Inspected unit and work area. CX complaint is icemaker has broken and there is plastic pieces in the ice. I inspected ice tray and found it cracked. I then disassembled ice maker and replaced with new one. Tested unit and its now operating as designed. No leaks observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Austin, TX 78723

David S

Job Details: 07/07/2022

Arrived on site for water dispenser not working. I inspected the unit and work area. I found the evaporator cover loss. I also found the water reservoir frozen over. I used foil tape to seal the fan scroll to the air tunnel. I Installed the evaporator cover with new screws. The cover and fan scroll are now sealing properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78753

David S

Job Details: 07/07/2022

Arrived on site for icemaker not producing ice. I inspected the unit and work area. I cycled the ice maker and found it not filling. I pulled the fill tube and found it frozen over. I removed the ice and sealed the fill tube to the back of the fridge using food grade silicone. I reassembled the unit and ran another cycle. I found thebice maker cycling and filling this time. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site for microwave not powering on. I inspected the unit and work area. I tested the outlet and found no power. I reset the breaker and still found no power at the outlet. I plugged the microwave into another outlet and found it powering on. I tested the microwave and found it working as designed. I advised the customer to inspect the outlet and breaker. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site to possibly install previous diagnosed parts. I tested the unit and found the front left knob not engaging the harness. I pulled the knob grommet and plastic shield and found the harness not clipped into the valve properly. I reconnected the harness to the valve and retested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on for washing machine leaking. I inspected the unit and work area. I ran a diagnostic cycle and found the water valve leaking. I lifted the lid and found a color sheet blocking one of the water funnels on the tub ring causing it tonover flow. I removed the sheet. And replaced the water valve. The unit is now working as designed job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Mart, TX 76664

Jonathan M

Job Details: 07/07/2022

Arrived on site for a dryer that is making grinding noise. Inspected unit and works area. Did confirm the customers complaint and found what sounded like the blower wheel hitting against the housing. Did confirm the customers complaint. Replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR FREEZER

Model JBZFR18IGX00

Near Waco, TX 76707

Jonathan M

Job Details: 07/07/2022

Arrived on site for a freezer that is not producing ice. Inspected unit and work area. The customer advised that they had a plumber out the day prior and they were able to get the icemaker up and running. He didnt want to have me check the unit just to make sure everything else was working good. Checked temperatures and found the freezer at -1?F. I answered all the customers questions and the unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site to install the previous diagnosed part. I gained access to the dual valve and replaced it. I tested the new valve and found it no longer making a noise. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waco, TX 76712

Jonathan M

Job Details: 07/07/2022

Arrived on site for a refrigerator thats not dispensing ice. Inspected unit and work area. Confirm the customers complaint and remove the ice container from the refrigerator. Tested the unit and found the impeller had stripped. Replaced the impeller and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78703

Matthew

Job Details: 07/07/2022

Arrived onsite for refrigerator ice maker not functioning properly and leaking water. Upon arrival inspected unit. Customer stated ice maker was not producing ice properly and clicking. Then started leaking water. Ice maker was not harvesting properly and causing an overfill. Replaced icemaker and tested. Unit completed harvest cycle and fill. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDZ0

Near Austin, TX 78702

Matthew

Job Details: 07/07/2022

Arrived onsite for dishwasher not getting water. Upon arrival inspected unit. Ran test and found unit is getting water however wash motor is not energizing. Ran diagnostics test and normal test and unit failed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78738

Justin

Job Details: 07/07/2022

"Arrived on site to install previously diagnosed parts. Upon removing the panel I found it bowed at the top. I verified with management to go ahead with the install in the hopes of the bow straitening out, but it did not and still has a very light bow. The customer is requesting a different panel due to this. I reached out to management and they stated that Whirlpool will reach out to the customer. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, TX 76548

Tyler

Job Details: 07/07/2022

Arrived on site for washer that head overfilled and flooded. Upon arrival confirmed complaint complaint and found f8e3 in diagnostics. Upon further testing I found no breaks or kinks in pressure hose and found no crackers or failures in tub asm. Replaced both valves and reset and tested unit. Found unit could fill as designed with no failures or leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, TX 78626

Gerry C

Job Details: 07/07/2022

Arrived for moisture in ice maker area. Observed excessive moisture throughout ice maker system and ice maker housing was incorrectly installed Corrected the ice maker housing. Adjusted the cabinet and doors.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Temple, TX 76504

Tyler

Job Details: 07/07/2022

Arrived on site for washer not agitating. Upon arrival confirmed compliant. After further testing I found f8E1 error code. I then ran diagnostics tests and found all functions irking except for cold fill setting. Found clog in filter on valve. After removing clog I found inlet valve allowed cold water into unit and unit could fully complete a cycle without restarting. Informed customer of unit status. Found no leaks during repairs or tests. Call complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Austin, TX 78737

Justin

Job Details: 07/07/2022

"Arrived on site for a dishwasher blinking an error code. Upon arrival the customer stated the unit will also randomly make a grinding or rumbling noise. As soon as I closed the door on the unit it began rumbling. I gained access to the bottom of the unit and found it was the drain pump. Upon further inspection I found the float tray full of water. I emptied this and then put the unit into diagnostics mode. I found stored error codes F9E2 for drain electrical problem and F8E4 for float switch open. I then ran a diagnostics cycle and found it ran through as designed. I could not replicate any failure at the time of service. I found the customer using pods with powder detergent, and recommended using a normal liquid detergent due to possible over sudsing. The customer then stated they had been putting more rinse aid in the unit every cycle. I let them know that doing that is more than likely the cause of the oversuds, and I walked them through proper rinse aid usage per the user care guide. The unit is as designed and no leaks were observed at the time of service. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect range cooktop knob issues. Upon further inspection, I found the middle burner knob was broken and the customer had the new part. I found the metal inner sleeve was still on the valve stem and preventing the new knob from being installed. I removed the sleeve and installed the new knob. Tested the burner and it is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Austin, TX 78744

Matthew

Job Details: 07/05/2022

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found loose connection at heating element. Secured connector and tested. Unit is heating properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78744

Matthew

Job Details: 07/05/2022

Arrived onsite for refrigerator ice maker not making ice. Upon arrival tested unit and found failed ice maker. Replaced ice maker and tested. Unit harvested and filled properly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hewitt, TX 76643

Jonathan M

Job Details: 07/05/2022

Arrived on site for a dryer that has paint chipping inside of the drum. Inspected unit and work area. Did confirm the customers complaint but did not find any rust on the drum. Spoke to claims and was advised that this is a cosmetic issue and would not be covered. Advised customer of the issue and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Kimo

Job Details: 07/05/2022

"Arrived onsite for dishwasher not completing wash cycle. Upon inspection I found no codes stored at this time. Upon further inspection I found that the drip pans had water the was pushing the flood switch causing the unit to shut off. I found the the unit was leaning forward quite a bit I adjusted it and then found that customer was use a concerted detergent x2. I cousin not find any leaks at this time however, I advised the customer to use less of the detergent in the dishwasher and and the should keep the unit from leaking and last longer. Tested unit one last time and found unit operating as designed no leaks at this time"

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Kyle, TX 78640

Kevin

Job Details: 07/05/2022

"Arrived on site and found clothing item stuck under agitator. Removed agitator and replaced it, no further repairs required at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Canyon Lake, TX 78070

Andrew

Job Details: 07/05/2022

"Arrived on site to replace control and icemaker from previous diagnosis. Replaced control and icemaker, tested unit, unit is now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fischer, TX 78623

Andrew

Job Details: 07/05/2022

Arrived on site to test unit for not cooling. Unit was working as designed upon arrival. Customer stated she had a lightning strike disrupt her electrical. Compressor is running as designed. Condenser and evap motors are good. Defrost is working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Braunfels, TX 78130

Andrew

Job Details: 07/05/2022

Arrived on site to test unit for not dispensing water and no ice production. Found water filter needs replaced. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78725

Joe Z

Job Details: 07/05/2022

Arrived onsite for Safety Range yellow flame. . Upon arrival test unit and all 4 burners and oven have huge yellow flames. Need to convert from natural to LP. Replaced all orifices and unit operates as designed. No leaks present at this time. Job complete.Uploaded pic on SD

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78702

Joe Z

Job Details: 07/05/2022

Arrived for UNBALANCED MAKING NOISE . Upon arrival ran diagnostics and got error code F7-E7 Motor unable to reach top rpm. Tested unit and found basket very bounced as well as unit not leveled. Replaced suspension and leveled feet. Test unit and unit operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manor, TX 78653

Wesley

Job Details: 07/05/2022

Arrived onsite for long dry times and tested unit. Found all operating properly but poor airflow. Advised customer that duct needed to be professionally cleared of lint and obstruction allow dryer operation to resume properly. All else checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Austin, TX 78724

Joe Z

Job Details: 07/05/2022

Arrived onsite for mw light not working. Upon arrival test unit and found the microwave hood light is out. Inspected bulb housing and wiring. Bulb housing is malfunctioning and needs to be replaced. Replaced bulb housing and unit test good. Customer is purchasing extra bulb to replace when needed. Selling 1 bulb to customer . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78753

Joe Z

Job Details: 07/05/2022

"Arrived onsite for Not Filling With Water . Upon arrival test unit and water valve would hum, but not dispense water. Need to replace valve. Replaced valve and test unit. Unit now filling and operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78759

Paul

Job Details: 07/05/2022

Arrived onsite for a washer making a hissing sound after the city turned the water off and back on. Ms stated the city replaced the house pressure regulator at the meter and a bunch of calcium had plugged up her faucets. I ran diagnostics and found both hot and cold valves working but the cold side was filling slower that the hot side. remove the hoses and clean the screens. I cleaned the screens and ran manual diagnostics. I found both the hot and cold valves working properly. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Austin, TX 78754

Joe Z

Job Details: 07/05/2022

Arrived onsite for Washer water pump is not working . Upon arrival ran diagnostics and got F9-E1 long drain error code. Inspected drain pump and found harness to pump is not secured correctly. Secured connection and test unit. Unit now operates correctly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Killeen, TX 76542

Tyler

Job Details: 07/05/2022

"Arrived on site for dryer making loud noise. Upon arrival confirmed complaint when dryer was turned on. Found idler, and rollers were failing. After installing new roller/idler repair kit I then reassembled and tested unit. Found dryer noise had subsided and no longer present. Dryer working as designed. Call complete"

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JS1

Near Lorena, TX 76655

Jonathan M

Job Details: 07/05/2022

Arrived on site for an oven that has no power. Inspected unit and work area. Customer advised that they power cycled the unit in the unit has been working. I did test the ovens basic functions and all seemingly are working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Troy, TX 76579

Jonathan M

Job Details: 07/05/2022

Arrived on site for a washing machine thats making a weird sound during spin and does not fully spin out close. Inspected unit and work area. Customer had the unit stuck in a spin cycle initially coming into the unit. Did hear the unit spin but found the basket seemingly off-balance and not spinning correctly. Checked the basket and found the basket wobbling inside of the tub. Checked underneath the washplate and found the hub completely stripped. Replaced hub assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Temple, TX 76504

Tyler

Job Details: 07/05/2022

"Arrived on site for refrigerator not coo.inf. Upon arrival confirmed issue. Upon further testing I found fc had a defrost issue due to a failed thermistor. After defrosting ice,replacing thermistor, and ui control, I then reassembled and tested unit. Found cooling resumsed and informed customer to give unit 24 hrs to stabilize temps in unit. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Round Rock, TX 78665

Cliff

Job Details: 07/05/2022

"Arrived on site to replace previously ordered parts for refrigerator. Replaced evap, compressor, and drier. Pulled vacuum and charged unit. Found all is functioning properly at this time. No leaks were found at time of service."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Hutto, TX 78634

Cliff

Job Details: 07/05/2022

"Arrived on site to replace previously ordered parts for washer. Tryed to tighten hub but gearcase threads are stripped. Customer has extended warranty and either wants repairs done through it, or is replacing machine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78626

Cliff

Job Details: 07/05/2022

Arrived on site to replace handle for dishwasher. Replaced handle and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Georgetown, TX 78628

Gerry C

Job Details: 07/05/2022

Arrived to inspect burner issue. Right rear burner stayed on and did not cycle. Removed top and replaced the switch assembly. Tested unit and full function returned. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Burnet, TX 78611

Vincent

Job Details: 07/05/2022

Arrived on site to install previously diagnosed parts. Tested unit and its now operating as designed. No leaks where observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Burnet, TX 78611

Vincent

Job Details: 07/05/2022

"Arrived on site for built in refrigerator, inspected unit and work area. CX was concern that refrigerator was not cooling. CX did not give it enough time to cool both compartments and they had load it with food and drinks. Unit is now operating as designed, no leaks where observed during service. Job completed."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Bertram, TX 78605

Vincent

Job Details: 07/05/2022

Arrived on site for range inspected unit and work area. I tested all burners an on the 2 large one that have simmer setting the flame was not adjustable in simmer. I called techline and spoke to Drew SR7734028844 and explained that the WATER COLUM PRESSURE has to be in range between 11-14 and the orifices SMALL .50 LARGE.99 and REGULATOR FLIP TO LP. I inspected everything and it checks good. Techline also said in simmer flame will have very little adjustment to no adjustment. I explains everything to CX and hes aware. No leaks where observed during service job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Bertram, TX 78605

Vincent

Job Details: 07/05/2022

"Arrived on site for refrigerator inspected unit and work area.I ohm out the heater and its in good range. Tested the defrost also good. Inspected for any air leaks and didnt find any. I called techline and spoke with Travis and I explained to him that the CX had someone from their maintenance department to inform tenant to unplug unit. At arrival temp in refrigerator was set to 5 and recommended is 3. I saw that tenant had a big bag of ice just sitting on the freezer, ice is not supposed to sit in a bag has to be in a container because it can also melt and cause defrost issues. Techline said its operating as normal at this time sr#7734027309. No leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Leander, TX 78641

David S

Job Details: 07/05/2022

"Arrived on site for fridge evaporator full of ice. I inspected the unit and work area. I found the thermistor corroded. I followed service pointer W11329116C. I replaced the evaporator conver, hv control, and dispenser control. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for rc ice maker not producing. I inspected the unit and work area. I found the ice maker full of ice. I tested the unit and found the fill tube heater receiving power but not heating. I replaced the fill tube heater. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for dishwasher door falling. I inspected the unit and work area. I found the friction pads missing. I replaced the friction pads and found the door working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78741

Matthew

Job Details: 07/05/2022

Arrived onsite for refrigerator not cooling in RC. Upon arrival tested inspected unit. Found ice buildup in freezer compartment. Fan not energizing. Ran diagnostics and defrost was working. Forced fan and still did not energize. Cleared FC and found faulty fan motor. Replaced motor and tested. FC fan now functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78754

Joe Z

Job Details: 07/05/2022

Arrived onsite for light not operating. Upon arrival inspected unit and found failed socket replaced socket and found relay on control is stuck closed causing build to stay lit. Need to replace control. Replaced control and test unit. Unit operates as designed. Customer will purchase and install bulb himself. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Uhland, TX 78640

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for grinding noise when in use. Test unit and found drain motor making noise. Removed drain motor to clear out test unit and unit test good after clearing drain motor job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Cedar Park, TX 78613

Paul

Job Details: 07/05/2022

Arrived onsite for a refrigerator not dispensing water. Mr stated the icemaker had stopped working also and neither had worked for the last few days but when he got up this morning and tried the dispenser it was working and the ice bin was about 1/3 full of ice. I found the dispenser still working. I found the refrigerator in a defrost cycle when I arrived. I waited for the cycle to complete and I tested the compartment temps. I found the RC at 38 degrees and the FC at 1 degrees. I found no gasket material installed on the left and right side of the fan shroud where it meets the air tower allowing cold air to migrate over to the reservoir. I closed the gaps up with gaskets. I explained to the customer to monitor the unit and let us know how it does. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78717

Paul

Job Details: 07/05/2022

Arrived onsite for a dishwasher missing a toe kick. Ms stated they moved in and have never used the dishwasher. I ran the diagnostics cycle to test the machine and found it working as designed. I installed the toe kick and retainers for the to kick. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near New Braunfels, TX 78132

Andrew

Job Details: 07/05/2022

"Arrived on site to replace compressor and evap from previous diagnosis. Replaced components, system nitrogen at 135psi for 30mins. Applied bubble solution to potential leak points and no signs of leak. Charged system to specs, ideal frost pattern developed on evap.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Wesley

Job Details: 07/05/2022

Arrived onsite and found fill spout frozen again causing no ice production. Melted the ice and replaced the valve. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Austin, TX 78754

Wesley

Job Details: 07/05/2022

Arrived onsite for not washing and found failed sump and motor

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Round Rock, TX 78664

Wesley

Job Details: 07/05/2022

Arrived onsite and installed 12 modules included in the kit. Unit is now operating as designed. Parts and labor covered under SP designation.