We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB03
Near Elgin, TX 78621
Scott
Job Details: 05/06/2021
Arrived on site for fridge leaking in back . Found valve cracked . Ordering valve . Call to set return ; ordrng 1 WPW10179146 (VALVE )
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78750
David Z
Job Details: 05/06/2021
"Arrived on site to follow up on washer that is not starting wash cycles. When trying to star a wash the time counts down extra fast and doesnt start. Replaced control, waited several minutes again and reset unit. Tested and issue is still present. Called tech line, SR7730694532.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to inspect dishwasher rack falling. Upon further inspection, I found the upper rack left track broken and the left adjuster clip broken. Per service pointer #W11296667, I removed and replaced both tracks I removed and replaced the left adjuster and tested the unit and it is operating as designed. I raised wheels in the back to level the unit as well. No water leaks observed during service, job completed."
We serviced a
JENN-AIR RANGE
Model JJW3830WP02
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to inspect wall oven error code. Upon further inspection, I placed unit in diagnostics and checked error codes and found F8E0. Customer advised that they were using the top oven when the code came on and after a few rimes of using the bottom oven, the error code came on for it. I cleared the codes and tested both fans and each one would shut off during testing on its own. I tested voltage at the control and got 125V. I removed and replaced both fans and retested and the unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
David S
Job Details: 05/06/2021
"Arrived on site to replace cavity thermistor with no continuity causing no power to unit, replaced cavity thermistor, now unit is functioning as designed. Job complete."
We serviced a
JENN-AIR BUILT IN COFFEE
Model JJB6424HL0
Near Dripping Springs, TX 78620
Richard
Job Details: 05/06/2021
Arrived onsite for the coffee maker not aligned correctly. During testing found that this is an install issue. Coffee maker was installed 2 weeks ago by JB Hunt. Advised customer to contact the install company to come out to fix the issue. Complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the warming drawer cover not being aligned with the chassis, I removed and replaced the cover and mounting brackets and tested the door. Door continues to be misaligned. I found those bottom right front corner at the leveling foot damaged and causing the drawer to be shifted to the left approximately 1/4 inch. I contacted techline and spoke to Joel and advised of complaint and my findings.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78729
Justin
Job Details: 05/06/2021
Arrived on site for a washing machine that would not latch. I put the unit into diagnostics mode and activated the manual latch and found it working as designed. I then found no stored error codes. I ran a diagnostics cycle and it ran through as designed. I ran a normal cycle and found it working as designed. I found no mechanical errors on the unit. I advised the customer of my findings
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Jonathan S
Job Details: 05/06/2021
Arrived on site for dishwasher not filling with water. Performed diagnostics mode and tested operation. Found unit filling and draining at same time. Found drain solenoid getting stuck and not releasing solenoid. Inspected check ball location and found correct. Found sump inlet worn and not allowing check ball to move and spray base tab not hold spray arm in proper location. All failures are due to normal wear and tear. Will need authorization to complete repair. Office to schedule return.; ordrng 1 WD12X10244 (SPRAY ARM BASE) and 1 WD18X10049 (SUMP INLET) and 1 WD26X10051 (MOTOR ASSEMBLY )
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 05/06/2021
Arrived onsite for unit making a screeching noise. Tested unit. Heard screeching noise. Upon further inspection. Found that the belt was stretched out. Replaced belt. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model TFX20JRBBWW
Near Spicewood, TX 78669
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section and not making ice or dispensing water, found open circuit in heating element, found house supply valve broken, I replaced heating element and instructed customer to contact plumber for house valve."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/06/2021
Arrived on site to install previously diagnosed part. Removed separator chute and installed new separator chute. Tested new chute with water pour test and water did not pour out like it did with the previous chute. 3/4 of the water came out at the base and the other 1/4 remained in the chute. Called tech line to confirm what was normal and what wasnt normal. Tech line stated as long as there is an improvement over the last pour test the chute replacement worked and the chute dispenser is now sealing as designed. While waiting for tech line the fridge cooled for thirty minutes. No condensation or water droplets formed on the funnel like the previous chute funnel had. Also leveled the fridge doors and used my heat gun to seal the top left corner of the freezer door. Customer was concerned because they have been noticing frost on the left side drawer and rail. Based on what I saw I explained to the customer that this was normal and not out of the ordinary to see. Customer also asked about water pooling on top of the gasket on the freezer door. This too is normal and will happen when the fridge / freezer goes into a defrost. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/06/2021
"Arrived on site for When loading and hitting Start button, the machine 'senses' for an abnormally long time. It then stops moving through the cycles. The 'wash' light is green, but the machine does not fill or proceed to wash/rinse/spin the load. Placed in diagnostics and F8E1 long fill or no fill came up. Tested manual diagnostics and hot water filled but cold didnt. Returning with already ordered valve to complete the repair. Also returning with lid latch and shift actuator JIC. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78758
Scott
Job Details: 05/06/2021
"Arrived on site . Replaced gearcase , actuator, cam belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 05/06/2021
Arrived on site to install previously diagnosed parts. I installed the new floater and found I did not have the UI. Upon further inspection I also found the friction sleeves needing replacement. Ordering the UI and sleeves to install. I put the unit into diagnostics and ran a test cycle. The unit ran through this time without skipping around. No leaks observed at the time of service. Office to reschedule to install other parts.; ordrng 1 W11402115 (UI) and 2 WP8268961 (Friction Sleeves)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
Arrived onsite for dishwasher with door falling. Upon inspection I found the friction sleeves had fallen or broken off the door hinge. I replaced the sleeves and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
Arrived onsite for range not igniting. Upon inspection I found the 2 front burners were having trouble igniting. They would click and release gas and then light after a little while causing the flame to bellow out. I cleaned out the teeth on the burner but the issue remained. I am ordering the 1 more of burner heads for return visit. Office to R/S. ; ordrng 1 WPW10515455 (Burner head right front)
We serviced a
MAYTAG DRYER
Model MED5500FW
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/06/2021
Arrived on site for MAYTAG - MED5500FW DRYER IS MAKING A LOUD NOISE. Found belt not seated properly on motor and idler bracket pulley. Placed belt back on as designed and noise went away. Ordering a new belt to return and install due to current belt having areas that looked frayed. ; ordrng 1 WPW10112954 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNWFWB01
Near Killeen, TX 76543
Al
Job Details: 05/06/2021
"Arrived on site and inspected traditional refrigerator door closing and leveling issues.Confirmed the complaint and checked temperatures and got 28/-4 degrees in both sections.Confirmed the complaint and leveled, checked gaskets on both freezer and refrigerator section and both gaskets were in great shape.Unit operating properly.Customers floor tile is not completely leveled.Customer just purchased the home.No parts needed.Repair complete."
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/06/2021
Arrived on site for cooktop center burner not lights. Inspected unit and work area. Tested operation and found center burner simmer orifice clogged. Cleared orifice and tested operation. Found same results. Found burner cap not setting correctly on burner. Inspected burner and cap. Found cap wrapped. Removed failed cap and installed new. Tested operation. All tested good. Spoke with customer on user care guide.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 05/06/2021
Arrived onsite for oven door glass shattered. Customer was baking and outer door was shattered. ; ordrng 1 W10846751 (nameplate)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Pflugerville, TX 78660
Scott
Job Details: 05/06/2021
"Arrived on site for oven starting itself , and timer not counting down . Ran diagnostics for key pad error also found upper wave guide failing . Called tech line. Recommended replacing console and guides . Sr 7730692804 Call to set return; ordrng 1 461967451001 (COVER ,GUIDE )"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Al
Job Details: 05/06/2021
Arrived on site and re inspected the unit I just repaired.Cheated the lid lock strike to show customer how unit reacts and responds when clothes and water are added.Diagnostics cycle ran without any errors.Customer now familiar with how the unit works.No parts needed....JOB COMPLETE
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Cedar Park, TX 78613
Justin
Job Details: 05/06/2021
"Arrived on site for a dishwasher not sealing correctly and having condensation by control. Upon further inspection I found the latch and catch not making strong enough contact. I found the door seating properly, I removed the gasket and tried to close it, I removed the outer door and tried to push the latch on with the inner door, I found the ho fed on good shape, and none of these closed the door properly. I found a large dent on the door indicating maybe there is some frame issue not allowing door to close properly. I advised the customer of my findings. I found the door gasket needing to be replaced and to be warped and torn. I put the unit into diagnostics mode and found stored error code F9E1 for diverter cannot find position. I ran a test cycle and could see water leaking from the diverter. I advised the customer not to use it due to the leak until repaired.
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Georgetown, TX 78626
Tommy
Job Details: 05/06/2021
Arrived onsite for range top burners not coming on. Upon arrival found unit to be operating as designed. Found all burners would come on and heat as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Austin, TX 78739
Robert
Job Details: 05/06/2021
Arrived on job for complaints of not cooling properly. Found the refrigerator defrost timer not working properly too long in defrost cycle. Replaced timer. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Richard
Job Details: 05/06/2021
Arrived onsite for the refrigerator freezer section has ice build up. During inspection found that the drain is clogged and causing ice to build up in the freezer. Removed ice build up and unclogged the drain and all functions tested good complete
We serviced a
GE MICROWAVE
Model JE1540GW02
Near Spicewood, TX 78669
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of unit not heating, found failed micro switch, I replaced top switch, unit tested good."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Austin, TX 78749
Luis
Job Details: 05/06/2021
"Arrived on site for odd taste to ice. Called tech support informed tech support all tubing and anything that holds or passes water in unit has been replaced. Tech support asked if any onions or garlic is exposed in fresh food section,found both not in sealed containers per tech support odor from onions and garlic are migrating into freezer section and when the water freezes it absorbs the odor. Per tech support customer needs to place garlic or onions in sealed containers and customer will need to clean liner walls with white vinegar then with soapy water."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 05/06/2021
"Arrived onsite for unit having power issues. Put unit in diagnostics and got F9E1 long drain, F5E3 unlock failure. Upon further inspection. Found that drain pump was blocked near the catch and could not drain properly. Removed blockage. Tested unit. Unit tested good. No issues at this time. Job complete. Spoke with head of maintenance and let them know if same type of clog happens again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78628
Tommy
Job Details: 05/06/2021
"Arrived onsite for dishwasher not driving correctly. Upon arrival found unit is in warranty, found unit is operating as designed, unit has no error codes, and is heating as designed, unit has plastic tub that is keeping some moisture."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Johnson City, TX 78636
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of damage to washing machine, found unit was severely damaged on all side panels, inner basket, outer basket, and UI console.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Bastrop, TX 78602
Matthew
Job Details: 05/05/2021
"Arrived onsite for LR burner not igniting and error code. Upon inspection found could not duplicate error code, customer will monitor. Did find faulty orifice holder causing irregular flam to occur on left rear burner. Instructed customer not to use until repair was made. Ordering orifice holder and head. Bringing back control and caps. Office to reschedule ; ordrng 1 W10473932 (holder-orf) and 1 WPW10515454 (burnr-head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper abnormally loud and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near Blanco, TX 78606
Brandon
Job Details: 05/05/2021
"Arrived on site to replace failed latch and strike, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG525SOJS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/05/2021
Arrived on site to replace nameplate. Replaced nameplate to customers satisfaction. Job complete.
We serviced a
ROPER DRYER
Model REX6634PQ0
Near San Marcos, TX 78666
Andrew
Job Details: 05/05/2021
"Arrived on site to test unit for not operating. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Job complete."
We serviced a
MAYTAG RANGE
Model MGR6775BDS19
Near Smithville, TX 78957
Matthew
Job Details: 05/05/2021
Arrived onsite for double oven not functioning. Upon inspection found upper broil and bake are functioning. Lower bake is not . Igniter is glowing but only drawing 2.5 amps. Lower bake igniter will need replacement. While inspecting igniter found screw to igniter stripped. Will need screw replaced. While replacing igniter found incorrect igniter packaged. Will need to reorder and office will reschedule. Ordering Igniter and screws. ; ordrng 2 WP4159193 (screw)s and 1 WP7432P143-60 (igniter- b)
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David Z
Job Details: 05/05/2021
Arrived on site to install previously diagnosed parts to resolve issues baking. Found bake element damaged. Reordering and returning with control. Office to schedule when parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
David S
Job Details: 05/05/2021
The original complaint was the dryer is making a vibrating noise. When we arrived the customer let us know that it is also not working on sensor dry. We tested the unit and found it excessively rattling. We gained access to the moisture sensor and tested it at the harness and found it working properly. We gained access to the motor assembly and the vent pipe. We placed sound pads under both and around the vent leading out of the unit. We reassembled the unit and tested it. It still had a slight vibration noise coming from it. We tested the outlet thermistor and the moisture sensor from the control and found both good. I am ordering the control to fix the sensor dry. I spoke to the customer about the construction of the room and that the hard feet of the dryer against hard tile are making the noise louder than it should be from. I suggested the customer get some kind of felt or rubber pads to put under the feet to absorb the vibration of the machine.; ordrng 1 W10875486 (Control)
We serviced a
SAMSUNG DRYER
Model DV42H5000GW/A3
Near Austin, TX 78704
Richard
Job Details: 05/05/2021
Arrived onsite for the dryer making a noise. During testing found that the the idler pulley and belt were causing the issue. Replaced the idler pulley and belt. And dryer tested good. Complete
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78745
Jacob
Job Details: 05/05/2021
Arrived onsite to replace console and control. Replaced parts. Put unit in calibration mode. Unit passed and put unit in diagnostics auto test.unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jonestown, TX 78645
Lou
Job Details: 05/05/2021
"Arrived on site to inspect washer not agitating/cleaning clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. I found the unit not agitating. Tilted the unit back and found the actuator jumped out of track. I adjusted the actuator and placed it back in the splutch assembly track and retested. Unit is operating as designed. No water leaks observed during service, job completed. Should the actuator jump off track again, it will need to be replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit not spinning, found failed actuator, I replaced part, unit tested good."
We serviced a
GE OVEN
Model JBP24BY2WH
Near Austin, TX 78734
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose oven that customer says didnt have consistent temperatures when baking, and also had a broken handle. Found handle end caps split, resulting in handle breaking off. Ran temperatures in bake cycle, and found temps getting over 100 degrees hot. Preheat triggered 350 at almost 500 degrees. When cycling you could constantly hear relay chatter, even when temp was just dropping. Advised property manager (Quinn) fix would be 2 new handle end caps, control and temp sensor to resolve.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose an ice machine that will not turn on. Found external drain pump failed and it will need to be replaced to complete repairs. ; ordrng 1 1901a (Pump)
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Austin, TX 78703
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for door not closing. Test unit and found door almost hitting floor due to bad hinges. Will order right and left hinge. Office to reschedule. ; ordrng 1 W10919247 (Right hinges)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/05/2021
"Arrived on site to install previous diagnosed part. Removed freezer door and taken picture of current FC condition (see SD-QUICKPIC). Found top drawer missing faceplate. Removed ice buildup around fan and bimetal. Removed failed evaporator assembly and installed new. Tested fan operation. All tested good. Allow 24 to 48 hours for correct freezer temperature and 48 to 72 hours to produce ice. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM0
Near Leander, TX 78641
Justin
Job Details: 05/05/2021
Arrived on site for a dishwasher not getting water to it. Upon arrival the customer said he already removed the water line to the dishwasher and found good water pressure. I put the unit into diagnostics mode and found stored error codes F7E1 for no heat and F6E6 for incoming water temp. I advised customer on running water at sink until hot before washing the unit. I then ran a test cycle and found the unit filled but the motor did not run. I monitored amp draw to the heat and found it was working as designed. I gained access to the back of the unit and checked for voltage at the motor while running a test cycle. I found 120V going to the motor indicating a bad sump and motor. I installed the new sump and motor. I then ran a test cycle and monitored the bottom with the toe plate off and watched for leaks. I observed no leaks at the end of the service. The unit is now running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735sdbm04
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/05/2021
"Arrived onsite for unit ice maker not working, upon arrival found unit ice maker had frozen in during winter storm but top of fill tube. Cleared and unit is now operating as designed.
We serviced a
LG DRYER
Model DLG3744W
Near Austin, TX 78731
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose noisy dryer. Ran unit and could hear it clunking. Found 3 rollers either seized or close to seized. Replaced rollers and retested. Unit is now running quiet as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bellmead, TX 76705
Jonathan M
Job Details: 05/05/2021
"Arrived on site for a refrigerator that?s not dispensing water. Inspected unit out of work area. Confirmed customers complaint and heard the water valve in the rear energizing. The customer advised that the unit is not dispensing ice or water. Replaced housing and tested unit. The unit still would not draw water. I did check the water reservoir and found it empty. Advised customer to buy a new water filter and to call back if there are any further issues. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 05/05/2021
Arrived on site for washing not allowing door to lock. Upon arrival found unit was sending proper voltage through door lock but door strike was broken not allowing for proper lid locking functionality. Confirmed with SR that part is currently available. Office to reschedule once availability of strike is known.; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Harker Heights, TX 76548
Al
Job Details: 05/05/2021
Arrived on site and inspected loud fan noise. I was able to pinpoint the noise to the freezer fan harness. Found the blade and motor was causing the louder than normal noise. I ran ice maker error test and got E0= No errors.I did discover the ice box fan was running at a slow pulsating rate and then gained strength. Ordering the W10833801 ice box fan.Door has yet to be received by parts.Fan needed was marked failed to bring with me.PLEASE SCHEDULE ALL PARTS TO BE INSTALLED ON NEXT VISIT.See notes for additional information.Office staff also notified of issues faced on location.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
"Pump sent does not include water level sensor, and sensor is needed to correct the issue. ordrng 1 WPW10485962 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78746
Luis
Job Details: 05/05/2021
"Arrived on site for no ice and lights. Found del ui unresponsive removed deli ui found damaged harness and deli ui diagnosed unit will need a new deli door and ui
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Pflugerville, TX 78660
Wesley
Job Details: 05/05/2021
Arrived onsite and found unit touch panel partially unresponsive. Ordering touch panel to repair. ; ordrng 1 W11206154 (Ms)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78705
Jacob
Job Details: 05/05/2021
"Arrived onsite for unit not spinning. Put unit in diagnostics. Unit working with agitating. Put unit in spin mode and unit would only drain but not spin. Upon further inspection, found that oil has leaked from the gear case. Need to get authorization and rescheduled for a 2 man. Unit is in a small area. Also ordered motor just incase. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10882141 (belt) and 1 W11176560 (capacitor) and 1 W11189163 (motor-drve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78739
Jacob
Job Details: 05/05/2021
Arrived onsite for door having damage. Looked at the door and saw damage. Replaced door. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
David S
Job Details: 05/05/2021
"Arrived on site to diagnose popping or cracking noise, determined that the noise referenced is the defrost heaters and that the unit was set to the global defrost routine in service diagnostic test 126, we changed the default mode to basic timer for defrost every 8 hours. We ran test 40 for compressor cooling and tested fine. Unit is operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Round Rock, TX 78681
David S
Job Details: 05/05/2021
"Arrived on site to replace adjusters and roller wheels on dishwasher, replaced both and now unit is operating as designed. Job complete."
We serviced a
LG WASHER
Model WM3360HVCA
Near Austin, TX 78729
Justin
Job Details: 05/05/2021
"I arrived on site for a washing machine getting an OE error code. I put the unit into diagnostics mode and manually activated each component and found unit not draining. I then ran a test cycle and it stayed on sensing, for it was not draining the water out of the tub. I manually activated each component and found the unit not draining. I gained access to the drain pump and put my leads into the harness. I then activated the drain and found no voltage. I unplugged the unit and ohmd out the drain pump. It ohmd out at 26ohms which is good. This indicates a faulty control and possibly harness.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Richard
Job Details: 05/05/2021
Arrived onsite for the washer making a clicking noise. During testing found that the the actuator was causing the issue. This was the new type of actuator. Removed actuator and installed old style actuator and washer tested good. Complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lockhart, TX 78644
Andrew
Job Details: 05/05/2021
"Arrived on site to replace drum from previous diagnosis. Replaced drum, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78728
Kayman
Job Details: 05/05/2021
We serviced a
FRIGIDAIRE FREEZER
Model FFFH21F4QTA
Near McGregor, TX 76657
Tyler
Job Details: 05/05/2021
Arrived on site for freezer not cooling. Upon arrival found after exposing evap coil that all cooling components except evap fan were running as designed. Found small blockage of ice around fan but not related to a defrost issue. Also fine drain line had debri in it. Cleared drain line and ice around fan and found unit fully functioning as designed. Informed customer unit will need 24 hrs to fully cool properly. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78628
Tommy
Job Details: 05/05/2021
Arrived onsite for broil not cooking correctly. Upon arrival found broil flames foo small. Adjusted flames and cleaned office. Also replaced igniter. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose a dryer that was smoking. Found main control shorted out and burnt.
We serviced a
GE REFRIGERATOR
Model ZIS480NRI
Near Leander, TX 78641
Justin
Job Details: 05/05/2021
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78748
Richard
Job Details: 05/05/2021
Arrived onsite for the dryer not heating properly. During testing found that the hi limit thermistor was bad. Replaced it and tested. Used vent tester and found that there is a clog in the vent tube in the wall. Advised customer to have it cleaned out. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 05/05/2021
Arrived onsite and found unit door spring detached from dispenser door. Corrected issue. No parts needed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Johnson City, TX 78636
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering part. ; ordrng 1 WPW10197428 (Start device)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Blanco, TX 78606
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit lights not working, found multiple failed modules, ordering modules. ; ordrng 6 W11462342 (Modules)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Wesley
Job Details: 05/05/2021
Arrived onsite and found unit center burner clogged with oil. Cleaned to restore function. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clifton, TX 76634
Jonathan M
Job Details: 05/05/2021
Arrived on site for a washing machine that?s not filling during heavy duty cycles and is making a lot of sound. Inspected unit and work area. The customer advised that during the heavy duty cycle that the unit is not filling fully with water. Tested the unit and confirm the customers complaint. Went through user care guide and technical documentation and found a service pointer (W11499341) on this issue. The heavy duty cycle starts with the extra power being on during the cycle which starts with a little water and will continue to add water throughout the wash cycle. According to the technical data sheet that is working as designed. Ran through agitation and the unit sounded like it was working as designed.
We serviced a
GE MICROWAVE
Model JVM3160RF3SS
Near Kyle, TX 78640
Richard
Job Details: 05/05/2021
Arrived onsite for the microwave door handle is broken. Replaced microwave door and all functions tested good complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78738
Robert
Job Details: 05/05/2021
Arrived on job for complaints of no starting. Found console not responding. Replaced console and test. No leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Cedar Park, TX 78613
David S
Job Details: 05/05/2021
"Arrived on site to diagnose no ice being made in ice maker we replaced on last visit, found that the fill tube was frozen over, sealed around the fill tube with silicon and informed the customer with the RO system that they have it might cause the fill tube to continue to ice over inside, customer informed us they are having cullogan come out tomorrow to look at the RO system and their well system. Ice maker is operating as designed job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76542
Al
Job Details: 05/05/2021
"Arrived on site and inspected newly purchased dryer not starting.Confirmed the complaint and checked voltage at the outlet and got 242/121/121.Door switch checked out good.Found the thermal fuse and cutoff ( 279973 truck stock) were both defective.Removed and replaced both, reassembled and unit tested as designed.Customer satisfied,JOB COMPLETE"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 05/05/2021
"Arrived on site dishwasher not draining at the end of the cycle. We entered diagnostics and found fault codes F10e2 vent electrical problem f9e1 not draining. We gained access to the bottom of the unit and inspected all of the wiring harness and found the float switch not seated connector not seated properly. We reconnected the float switch and ran the unit through an express wash. After 30. Insets we canceled out of the quick wash and tried to drain the unit. The drain pump would not come on. We gained access to the vent motor and disconnected the vent motor and found no change. We gained access to the drain pump. We found the drain pump extremely hot to the touch. We inspected the sump assembly and found no blockage. We tested voltage to the drain pump and found good voltage. We ran the drain pump for severally minuets out side of the sump assembly. We found when the drain pump gets to hot it stop functioning. When we let it cool down it works again, indicating there is a mechanical failure in the drain pump causing it to fall at the end of a cycle, after multiple drain and fills. We called techline I advised of the situation. He advised there is a service pointer going out for this issue. And to replace the drain pump. We replaced the drain pump. I retested the drain pump several times and found it working every time. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDBTT79AWW
Near Kempner, TX 76539
Al
Job Details: 05/05/2021
Arrived on site and inspected dishwasher not cleaning dishes on the upper dish rack.Unit was washing found the mash motor was operating properly.Unit will require both wash arms.Ordering the needed parts.Needs more work ; ordrng 1 WP6-917642 (Lower wash arm) and 1 99002624 (Upper wash arm)
We serviced a
GE REFRIGERATOR
Model GSL25JFPHBS
Near Waco, TX 76710
Jonathan M
Job Details: 05/05/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the unit is making a clicking sound and is not doing anything and will not illuminate the inside. Plug the unit in and found the clicking coming from the control board. Replace control and tested unit. Unit began to work as designed. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Killeen, TX 76542
Al
Job Details: 05/05/2021
"Arrived on site to inspect microwave not working properly. Customer advised the unit was tripping the breaker. Confirmed the complaint and found the monitor switch and the top door switch were both defective showing no continuity. Removed and replaced both, reassembled, and unit worked as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/05/2021
Arrived onsite for doors being unaligned. Upon arrival found unit level feet not down. Leveled unit. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PRS01
Near Harker Heights, TX 76548
Al
Job Details: 05/05/2021
"Arrived on site and inspected oven, microwave combo which was 14 years old.Found due to the prolonged use, the door separated and will need to be replaced.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Copperas Cove, TX 76522
Al
Job Details: 05/05/2021
"Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit tested as designed.Customer will need to have ventilation system cleaned.JOB COMPLETE"
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Hillsboro, TX 76645
Jonathan M
Job Details: 05/05/2021
"Arrived on site for a refrigerator that?s still intermittently making ice. Inspect immunity and work area. The customer advised that the unit ran perfectly for two days and then stopped making ice for four days consecutively. She advised it did come back on for a day or two but is in a very intermittent on when it decides to make ice. I ran harvest test and found water and ice inside the tray indicating that the water had been refilled within the last hour. The unit did recognize that the bin was present and not full. I called Whirlpool Techline and spoke to Austin SR# 7730689072. He requested that I move the wires underneath the door while the harvest test is running and advised that if there was any problem with any of the connections underneath the door or a problem with wiring that the unit would not continue to run through the harvest cycle. Everything ran as designed even with me moving the wires around from side to side. He advised that based on my findings and replacing of the icemaker that he would make no other changes to the unit. He advised that if there was an electrical issue, the icemaker just would not work. I asked him if he were to swap out some thing what he would go for and he advised if we needed to replace something to replace the icemaker. Replaced ice maker and tested harvest and fill functions. Unit ran as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near McGregor, TX 76657
Tyler
Job Details: 05/05/2021
"Arrived on site to install previously diagnosed icemaker. Upon arrival confirmed original complaint with customer. Installed new icemaker. Temperatures while on-site were in range and ice bucket was full with ice. No leaks before, during, or after repairs. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 05/05/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that it?s not that the unit does not have power but that is unit will not go into agitation. Tested unit and confirmed that the unit is attempting to agitate but is jerking the basket instead. Looked underneath the unit and found the actuator not engaged with the cam underneath the unit. Fixed positioning and tested unit five times between agitation and spin cycles and the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near McGregor, TX 76657
Tyler
Job Details: 05/05/2021
Arrived on site to install previously diagnosed separator. Upon arrival I was able to install the new separator assembly I then reassembled and tested the unit and found that water and ice are dispensing as designed and separator is no longer allowing airflow through the freezer door. Ice bucket still full of ice on 2nd trip. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Temple, TX 76504
Tyler
Job Details: 05/05/2021
Arrived on site for washer making a grinding noise. Upon arrival customer showed me a video indicating the type of noise or hearing both during agitation and spin. Upon further diagnostics checks I found no error codes stored but when I ran a agitation cycle I found a loud knocking noise occurring in the gear case after inspecting underneath the unit I found a lot of oil splattered all over the capacitor splutch motor and actuator as well as on the floor underneath the washer. I was able to remove the agitator and span or not but office will need to reschedule once availability of gear case is known in order for us to complete the repair as well as getting a new capacitor and actuator; ordrng 1 W11423758 (Gearcase) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Belton, TX 76513
Tyler
Job Details: 05/05/2021
Arrived on site for dryer needing previously diagnosed blower housing assembly. Upon arrival disassembled unit and removed housing. I ended up not being able to remove blower wheel from housing and also installed new wheel. I reassembled and tested dryer after repair and found units noise no longer present. Unit now functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near China Spring, TX 76633
Jonathan M
Job Details: 05/05/2021
Arrived on site for a refrigerator that?s making a loud buzzing sound when ice is being made and small ice cubes. Inspected unit and work area. The customer advised that this sound usually happens during the fill and that it varies in terms of sound. Tested the unit and did notice the sound a lot louder than normal and water barely coming into the icemaker. Went ahead and replaced dual water valve and tested unit. Unit begin working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Marble Falls, TX 78654
Cliff
Job Details: 05/05/2021
"Arrived on site to replace previously ordered parts for oven. Found unit not fully wired in junction box, preventing unit from receiving full voltage. Rewired unit properly and found all is functioning properly at this time and no parts were needed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS3
Near Georgetown, TX 78628
Tommy
Job Details: 05/05/2021
Arrived onsite for ice maker not making ice. Upon arrival found unit ice maker would come on water valve pump drain and cutter all operating as designed. Put unit into diagnostics and ran compressor and condenser fan for 20 minutes found unit was a no cool. Ordering sealed system. Office to reschedule upon receiving parts.; ordrng 1 W10843121 (Drier) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78738
Robert
Job Details: 05/05/2021
"Arrived on job for complaints of not powering on. Checked connector at box , after reconnecting power cord the dishwasher powered on. Ran diagnostics and found everything checked good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QKX00
Near Marble Falls, TX 78654
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found inverter for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78704
Luis
Job Details: 05/05/2021
"Arrived on site for noise complaint and cooling issue in fresh food compartment. Customer defrosted unit diagnosed ice hitting fan blade,removed cover found thermistor in wrong location,secured thermistor to correct location on suction line above copper weld joint,secured with foil tape and a zip tie,ran diagnostics changed defrost setting to basic."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78736
Robert
Job Details: 05/05/2021
Arrived on job for complaints of not draining. Tub full of water and pump not draining. Removed water and checked for blockage. Replaced pump and ran diagnostics. Washer working properly and no leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78717
Justin
Job Details: 05/05/2021
Arrived on site for a refrigerator that was not making ice. I tested the temps in the FC and found them it at 0?F. Upon further inspection I found the IM turned off. As soon as I turned it on it began to harvest. Unit is working as designed. Call complete.