Near Austin, TX 78748
Richard
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump was not working properly and the drain hose was cloggedReplaced drain pump and hose and dishwasher tested fine. But new drain pump made a weird noise when on. Advised customer to monitor and if drain pump fails to give us a call. Complete
Near Leander, TX 78641
Lou
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "arrived on site to inspect ice clumping in ice bin. Upon further inspection, I removed the ice bin and found where ice had melted and froze in the bin locking up the auger or water is leaking from the ice maker into the bin. Once I removed the bin, I found where water had leaked from the ice maker and was frozen under the ice maker. I removed and replaced the ice maker and tested and it is operating as designed with no leaking. No water leaks observed at the end of service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/24/2020
RANGE JENN-AIR JDS1750EP0 "Arrived on site to install all parts per last visit, installed all parts and retested. No problems found. Job complete"
Near Blanco, TX 78606
Brandon
Job Details: 03/24/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site for customer complaint of unit giving error code LF, found faulty water valve, I replaced valve, unit tested good.
Near Austin, TX 78741
Kevin
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected freezer and found door is not closing properly on the top right hand side, will need to bring back to rails and brackets to correct issue; ordrng 1 WP482338 (adhesive) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10284684 (bracket) and 1 WPW10284685 (bracket) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket)"
Near Austin, TX 78752
Leonardo
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced damaged panel test unit and unit test good job complete
Near Austin, TX 78752
Leonardo
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced damaged panel test unit and unit test good job complete
Near Copperas Cove, TX 76522
Cliff
Job Details: 03/24/2020
OVEN AMANA AER6303MFS1 Arrived on site to diagnose a range that is not operational
Near China Spring, TX 76633
Jonathan
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has a broken handle. Inspected unit and work area. Found screw disengaged from handle. Tried to tighten screw onto the door but was unable to. Ordering another doorhandle ; ordrng 1 W11163764 (handle)
Near Belton, TX 76513
Cliff
Job Details: 03/24/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site to diagnose a washing machine that will not turn on. Found main control shorted. Control will need to be replaced to complete repairs.; ordrng 1 W11162440 (CONTROL)
Near Round Rock, TX 78681
Jonathan
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for dishwasher not cleaning well and having a odor. Inspected unit and found food buildup inside. Performed diagnostics mode, found error code F7-E1 heating element circuit was interrupted. Monitored test cycle and found heating element working. Found all other operations working. Spoken with on running cleaner through unit. No water leaks detected .
Near Round Rock, TX 78681
Jonathan
Job Details: 03/24/2020
OVEN KITCHENAID KOCE500ESS05 Arrived on site for oven combo unit not powering on and broil element hanging. Inspected unit and work area. Found retainer clip not staying in place. Will need to replace retainer assembly. Removed unit and tested fuses and sensor. Found unit only getting 120 volts to unit. Checked circuit breaker and found on. Customer will need to contact electrician for voltage issue..; ordrng 1 W10909479 (RETAINER )
Near Buda, TX 78610
Jacob
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite for unit not responding. Tested unit. Found that control board and control panel were not responding. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78751
Leonardo
Job Details: 03/24/2020
OVEN WHIRLPOOL WFG520S0FS0 Arrived on site to test unit for broiler not working. Test unit and broiler not coming on at all. Test bake and bake preheated to 350. Will need new control board
Near Austin, TX 78737
Richard
Job Details: 03/24/2020
ICE MACHINE WHIRLPOOL GI15PDXZS0 Arrived onsite for the ice machine not making ice. During testing found that the ice grid has a broken wire. Need to order grid. Office to reschedule. ; ordrng 1 W10919199 (grid-cuttr)
Near Round Rock, TX 78665
Paul
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "(DS) Arrived on site for fridge not cooling. Inspected unit and work area. Found unit not set to basic defrost. Found fresh food evap covered in ice build up. After ice was defrosted found the evap cover broken on the right side of the unit(see sd quick pic). Ordering evap cover(WPW10387382). Evap cover and fan shroud will need to be replaced. Thermistor will need to be checked for proper placement, and if properly secured. Deforested unit to keep the fridge cooling until we can return. ordrng 1 WPW10387382 (EVAP COVER)"
Near Waco, TX 76712
Jonathan
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "We need a pressure regulator. Part number W10786952. “Spoke to Sterling on Whirlpool Techline SR # 7727441078. He advised to install a pressure regulator to the unit. He stated that because both water and ice maker were both overflowing, the common factor was the water pressure to the unit. He stated that as the unit is being called for water, the valve is only energized for the period that water is called. He said that after the water or ice fill has stopped being called, the water pressure is supposed to stop it itself. With both being an issue, he advised the issue with the water pressure.” Please order W10883965 (dispenser water line) and W11312191 (Valve) as well, ordrng W10883965 / dispenser water line and W11312191 / Valve (by SP)"
Near Austin, TX 78728
Wesley
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE525S0JZ0 Ari Ed onnsite and replaced cooktop due to scratch and bubbling. All checks good. Unit is now cosmetically correct.
Near Austin, TX 78727
Wesley
Job Details: 03/24/2020
DRYER MAYTAG MGDB835DW4 Arrived onsite for unit tumbling but not attempting to ignite. Replaced coils and ignitor and control. Unit condition unchanged. Ordering motor and cutoff and returning with flame sensor. ; ordrng 1 W11126010 (motor-drve) and 1 WP8573713 (cutoff-tml)
Near San Marcos, TX 78666
Leonardo
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit blinking and having to restart unit. Found bad latch ordering new latch WPW10653840 ; ordrng 1 WPW10653840 (LATCH)
Near The Hills, TX 78738
Brandon
Job Details: 03/24/2020
REFRIGERATOR KENMORE NOTAVAILABLE "Arrived on site for customer complaint of fresh food section not cooling, I found damper was closed, and not functioning, I am ordering damper control. ordrng 1 W11164593 (DIFFUSER)"
Near Austin, TX 78754
Luis
Job Details: 03/24/2020
FREEZER WHIRLPOOL WRF535SWHZ03 "Arrived on site for moisture on mullion. Found excessive moisture on mullion casing water to leak down to freezer and cause ice build up. Removed mullion no voltage to mullion,mullion ohmed good,removed hinge cover found neutral lead not inserted to liner harness. Installed lead correctly into harness reconnected both harness’ good voltage at door. Reinstalled mullion heater."
Near Salado, TX 76571
Cliff
Job Details: 03/24/2020
WASHER LG WM2301HR
Near Austin, TX 78725
Jacob
Job Details: 03/24/2020
DRYER WHIRLPOOL WGD4950HW0 Arrived onsite for unit making a noise. Tested unit. Found that motor was bad. Replaced motor and wheel. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG535S0JV0 "arrived on site to inspect range oven clicking. Upon further inspection, they customer advised that the unit oven will ignite and get to preheat but it won’t reignite afterwards. I removed the bottom panel and heat plate and found the Ignitor too far from the burner. I adjusted the Ignitor and tested the unit and after preheat, it reignited 4 more times. I advised the customer of my findings and repairs. Tested the cooktop burners and all are functioning properly. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78717
Paul
Job Details: 03/24/2020
RANGE KITCHENAID KGCC506RBL05 "(DS) Arrived on site to install previous diagnosed part. Gained access to the wiring harness and orfices holder’s. Replaced the wiring harness with new. Replaced both the left front and right front orfices holders and secured in place with new screws. Tested unit operations, all tested good.
Near Buda, TX 78610
Jacob
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for unit container not opening easily. Tested unit. Container was getting stuck. Replaced container. Tested unit. Unit test good. No issues at this time. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site to inspect fridge for no lights in freezer, upon inspection found the upper right side light put and all others dim. Replaced module and all functions returned. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 03/24/2020
DISHWASHER JENN-AIR JDB9000CWP3 "arrived on site to inspect dishwasher rack falling. Upon further inspection, the customer provided the top rack and I found that the adjuster tabs had broken and both tracks were broken at the welds. I removed and replaced both adjusters and both tracks and tested the unit. Unit is operating as designed. I found where the cabinets had split where the unit was mounted so I was able to move the unit forward and more flush with the cabinets and mounted it and advised the customer of the issue. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 03/24/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site and inspected washer and found rotor is loose, after correcting washer is now operating normally. No water leaks from connections at time of service, job complete"
Near Del Valle, TX 78617
Jacob
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW5 Arrived onsite to install parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/24/2020
RANGE WHIRLPOOL WFE520S0FS0 "arrived on site to inspect range shooting sparks Ana’s control issues. Upon further inspection, the customer provided a video of the issues they’re having with the range. First video showed how they went to turn on at the control and sparks shot out from the control panel. Second video showed how the cooktop numbers were scrolling on the panel. Removed the back panel and found where the main harness had melted and shorted out against the chassis burning a hole in the metal and the control shorting out on one of the relays. I contacted Techline to document and spoke to Austin and advised of my findings. He said to replace the harness and control. I advised the customer of my findings and am ordering the main harness and will return with the main control. Office to schedule return service. Unit was left unplugged for safety (photo). ; ordrng 1 W10842521 (harns-wire MAIN)"
Near Austin, TX 78704
Jacob
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for unit not cooling or freezing. Called Techline. Same issue as before. Got same Sr#7727299274. Submitted sealed system documents. Office to reschedule.
Near Austin, TX 78728
Wesley
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site and found valve had leaked and caused frozen ice fill tube. Replaced filter and cleared ice. All checks good. Unit is now operating as designed.
Near Austin, TX 78757
Luis
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site for no cool. Removed fresh food evaporator cover found traces of oil on tubing,found excessive amount of corrosion on suction and cap tube line. Called tech support per tech support need to attempt to replace evaporator. Removed evaporator installed a new fresh food evaporator while adjusted tubing o prevent obstruction on assembly of cover cap tube broke at corroded section inside of liner.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose icemaker for no production, upon inspection found the E5 code for bad RF ice box thermistor, replaced thermistor and retested. No error codes. Complete"
Near Kyle, TX 78640
Robert
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on job for complaints of frost in freezer. Confirmed frost in top middle section. Sealed the entire top section with sealant.
Near Harker Heights, TX 76548
Cliff
Job Details: 03/24/2020
DRYER ROPER RED4516FW0 Arrived on site to diagnose a dryer that is not tumbling. Tested unit and found failed idler pulley and broken belt assembly. Replaced idler and belt from repair kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78746
Robert
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW9750WW01 Arrived on job for complaints of not working f30 code. Confirmed code. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78759
Wesley
Job Details: 03/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite and found all operating as designed, but unit will not heat at all. Ordering tod and returning with controls. Advised customer on plan to repair. ; ordrng 1 WP4449751 (thrmst-fix)"
Near Temple, TX 76502
Jonathan
Job Details: 03/24/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA "Arrived on site for refrigerator that is not displaying and is having an icemaker issue. Inspected unit and work area. Customer advised that the icemaker was fully functioning again and was turning itself off when the lever was being lifted by ice. She said when she would dump the ice into another container, the icemaker would start back up again. I advised her that was normal operation. User interface was not displaying correctly at all and had several lights not working on the unit. Replaced user interface and unit is working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not spinning, upon inspection found all function working correctly but on a normal cycle it did not advance, checked pressure switch and found fault, changing Cntrl board and retesting, passed. Job complete"
Near Austin, TX 78717
Paul
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL EC3JHAXRL00 "(DS) Arrived on site for refrigerator not cooling. Inspected unit and work area. Tested the air baffle, it opens and closes. Tested condenser fan and evaporator fan, all tested good. Tested the evaporator defrost circuit, defrost circuit activated. Inspected condenser and found condenser coil full of lint and dog hair. I cleaned the condenser coil and temped the unit. The temps were dropping and the unit is working as designed. Call complete."
Near Buda, TX 78610
Richard
Job Details: 03/24/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for the oven sparking during baking. Upon inspection found that that the broil heating element had exploded caused arching inside the oven which damaged the oven liner which is not repairable. Took pictures of the damages.
Near Leander, TX 78641
Lou
Job Details: 03/24/2020
RANGE WHIRLPOOL SF330PEWW7 "arrived on site to install previously diagnosed and ordered part. Due to the Ignitor failure, I removed and replaced the Ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 03/24/2020
WASHER LG WM3670HWA "arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and tested. I found that the water was coming form the drain pump area. I removed the drain pump and found it badly rusted and replaced it. Retested the unit and found where the drain hose has a pin hole near the elbow that connects to the drain pump Ana’s will need to be replaced. I advised the customer of my findings and am ordering the drain hose assembly and scheduled return service Unit was left turned off and advised customer that if they continue to use it, it will continue to leak..; ordrng 1 5215ER2002G (DRAIN HOSE ASSEMBLY)"
Near Round Rock, TX 78665
Jonathan
Job Details: 03/24/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site for washer not spin water out of clothes. Performed diagnostics mode and checked for error codes. Found no error codes. Performed automatic test cycle and water line to unit. Monitored test operation. Inspected drain line. Ran manual test mode and switch from agitation to spin cycle. Leveled unit. Inspected gearcase and pulley. Recommend for customer to lighten load size. All tested good, no water leaks detected."
Near Austin, TX 78753
Wesley
Job Details: 03/24/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found unit operating with blown fuse. Replaced fuse. Unit had blown out after having had duct cleaned out. All checks good. Unit is now operating as designed.
Near Crawford, TX 76638
Jonathan
Job Details: 03/24/2020
MICROWAVE KITCHENAID KMBP107ESS02 "Arrived on site for microwave that is having a fan issue and lighting issue. Inspected unit and work area. Tested unit and found unit heating, the fan blowing, and lights working. You don’t seem to go into a low speed fan upon start up and would kick in a high-speed after about 15 seconds. I called Techline and spoke to Kurt SR# 7727438113. He advised that the cooling fan only has one speed and believed that the issue was with the fan bearing. He advised to replace the fan and make sure all connections with the lights were sitting properly. Checked connections and found everything in place. Replaced fan and tested unit. Unit is working as designed with no flickering light or fan problems. Call complete."
Near Copperas Cove, TX 76522
Cliff
Job Details: 03/24/2020
WASHER WHIRLPOOL CAW35114GW1 Arrived on site to diagnose a washing machine with a control panel that is not secured. Found mountain clip for panel missingVerified coverage with KC and SC.; ordrng 1 WP8312709 (clip)
Near Austin, TX 78745
Kevin
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW4616FW0 "Arrived on site and replaced drain hose diagnosed on previous visit, after replacement washer will now complete a test cycle without leaking. No water leaks from connections at time of service, job complete"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for not drying properly in the dishwasher, upon inspection found no rinse aid and only the first 5 uses of dishwasher, instructed customer on how to use dishwasher and the rinse aid, replaced dispenser due to leak of rinse aid, all functions tested good. Complete"
Near Austin, TX 78749
Luis
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for no lights in fresh food. Diagnosed faulty socket that caused a short on led bulb,replaced socket and bulb powered unit on all leds working as designed."
Near Buda, TX 78610
Robert
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDFE104DSS1 Arrived on job for complaints of not washing. Found the sump will need to be replaced. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Austin, TX 78730
Scott
Job Details: 03/24/2020
OVEN WHIRLPOOL GMC305PDB08 "Arrived on site for element not heating and sparks. Tested the oven found that the element is burnt out no connectivity. Replaced the element. Ran diagnostics on the oven everything checked out normal. No gas Leaks at the time of service
Near Woodway, TX 76712
Jonathan
Job Details: 03/24/2020
ICE MACHINE WHIRLPOOL KUID308HPS00 Arrived on site for ice machine that was producing small pieces of ice and had cloudy ice. Inspected unit and work area. Found unit had been producing good quality ice. Customer stated it only grew to where it is now over the past 3 days after they cleaned it a week ago. I ran the unit through a diagnostic cycle and found no problems with the unit. I called Techline and spoke to Scott SR# 7727439970. He advised this issue is an issue with the water coming into the unit since everything is working as designed. Adjusted the ice thickness for the customer and call complete. Customer w
Near Austin, TX 78738
Brandon
Job Details: 03/24/2020
WASHER MAYTAG MVWC416FW0 "Arrived on site for customer complaint of agitator being loose, found screw had come loose, I replaced screw, unit tested good."
Near Austin, TX 78731
Kevin
Job Details: 03/24/2020
FREEZER KITCHENAID KRSF505ESS "Arrived on site and inspected refrigerator and found freezer light is out, replaced freezer light and this had no effect. Found wire on harness is broken and spoke with tech line
Near Austin, TX 78724
Jacob
Job Details: 03/24/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Arrived onsite to replace fill tube. Replaced fill tube. Tested unit. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/24/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of gas leak, I found gas tubes needed replacing due to damage during install. I replaced gas tubing and bubble tested after install, unit tested good."
Near Austin, TX 78748
Richard
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for the dishwasher not working. During testing found that the sump and pump motor is no good. Replaced sump and pump and dishwasher tested good. Complete
Near Austin, TX 78727
Wesley
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite and found unit operating as designed with plugged Evap drain tube. Removed ice and found drain foamed in.
Near Austin, TX 78758
Wesley
Job Details: 03/24/2020
COOKTOP KITCHENAID KICU509XBL Arrived onsite and found unit is actually the induction cooktop above that has failed. No power. No function. Ordering module and UI. ; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)
Near Austin, TX 78731
Kevin
Job Details: 03/24/2020
REFRIGERATOR IKEA ISC21CNEDS00 "Arrived on site and found water filter housing is broken, after replacing it refrigerator is now correct. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 03/24/2020
WASHER WHIRLPOOL MVWB955FW1 "Arrived on site for customer complaint of unit not starting and giving error code. Found F5 blinking, but couldn’t get unit into diagnostic mode, found UI console failed, ordering console. . ; 1 W11025446 (panel-cntl)"
Near Austin, TX 78745
Richard
Job Details: 03/24/2020
WASHER MAYTAG MVWX655DW Arrived onsite for the washer not spinning. Did not need washplate. During testing found that the GEARCASE and belt are no good causing the issue. Complete.
Near Troy, TX 76579
Jonathan
Job Details: 03/24/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) error code. Placed unit in an auto test and found the lid not locking when it came to test 11. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78737
Richard
Job Details: 03/24/2020
RANGE WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven clock running fast. During testing found that update was not done correctly. Advise customer to call whirlpool and have them walk through the process on how to install the update correctly.
Near Austin, TX 78746
Robert
Job Details: 03/24/2020
OVEN JENN-AIR JJW2430DS Arrived on job for complaints of stuck button. Confirmed stuck button. Replaced console .
Near New Braunfels, TX 78130
Noah D
Job Details: 03/24/2020
VENTHOOD WHIRLPOOL UXT3030ADB2 "Arrived on site for non working vent hood, upon inspection found the relay clicking but no movement in fan, replaced both fan and switch and retested, all functioned returned. Job complete"
Near Pflugerville, TX 78660
Paul
Job Details: 03/24/2020
REFRIGERATOR LG LFXS30766S00 "(DS) Arrived on site for refrigerator not cooling. Inspected unit and work area. Checked temperature in fresh food section, got a reading of 37.5F. Checked temperature in the freezer sections, got a reading of -1F. Inspected compressor, UV dryer and condenser. Found small leak coming from the high pressure tap on the dryer, inspected dryer further and found high pressure shredder valve gasket melted. Replaced the shredder valve with one from truck stock. Pulled a vacuum on the system to test for any leaks. No leaks detected. Recharged the system with 4.7oz of refrigerant. The unit is working as designed. Call complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 03/24/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for ice machine making to much ice. Customer stated that after turning unit off and back on it never had made ice. Performed diagnostics mode and tested operation. Found reservoir pump not operating. Found voltage going to pump. Will need to replace pump and bin thermistor.. ; ordrng 1 WPW10489125 (PUMP) and 1 W11034363 (CONTROL)
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of WiFi not connecting to oven. Found faulty console, I replaced console, unit tested good."
Near Waco, TX 76711
Jonathan
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that is losing temperature and frosting up again. Inspected unit and work area. Found unit plugged into the same circuit as Placing in-service diagnostics and found the defrost sensor open. I called Techline and spoke to Steve SR# 7726480715. He advised the unit needs to be on its own designated circuit and not plugged into the same circuit as another appliance. He also stated that this unit will be repaired due to functional issue. Ordering defrost sensor and motor evaporator to finish repair. Office will need to contact customer for reschedule date due to harness being a PSP item. ; ordrng 1 W11405276 (HARNESS) and 1 WP2315549 (evap fan motor)
Near Driftwood, TX 78619
Robert
Job Details: 03/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job to replace both control boards. After replacement test operation.
Near Austin, TX 78745
Kevin
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and replaced door hinge diagnosed on previous visit, after replacement door is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78739
Luis
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site for no cool. Found deli control unresponsive,removed evaporator cover,found oil on weld joints,ran test 4 weak to no frost pattern on evaporator diagnosed a leak at fresh food evaporator,ran test 3-3 damper control not powering on and rusted out. Diagnosed unit will need a new damper control,deli control,evaporator and compressor. Compressor and evaporator covered by manufacture sealed system warranty.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL KDTE104EWH1 Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78739
Luis
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for water leaking in deli compartment. Found frozen drain,drain pan warped causing water not to drain correctly. Defrosted drain,installed new pan,checked water flow from left of pan to drain hole,water draining correctly.
Near Austin, TX 78725
Jacob
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit not cooling. Tested unit. Unit working as designed. Called Tech line. Suggested possible bad breaker switch. Unit needs 115 volts at 60hz ac switch. Got SR#7727435250.No issues at this time. Job complete
Near Austin, TX 78741
Richard
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not draining. During testing found that the drain pump and drain hose were no good. Replaced both parts and dishwasher tested fine complete
Near Georgetown, TX 78626
Jonathan
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived on site for for refrigerator having ice buildup in RC. At of arrival unit was unplugged and ice was thawed out. Performed diagnostics mode and found defrost sensor opened. Gained access to sensor and found corrosion on sensor. Found DC fan shorting out. Will need to replace harness and fan motor.; ordrng 1 WPW10277799 (THERMISTOR )
Near Round Rock, TX 78665
Paul
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "(DS) Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found ice chute gasket misaligned, causing warmer air leaks to enter the ice bin and clumping ice. Fixed gasket alignment and tested unit operations. All tested good, no water leaked detected."
Near Georgetown, TX 78626
Lou
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker fill tube heater failure, I was to replace the heater. However, I found that the part sent with me was the wrong part. Notified the office of the issue and the customer as well. Ordering the fill tube heater and a CNOTE-TECH TO INSPECT. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W10760808 (heater)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG510S0AS2 "Arrived on site for range oven not lighting. Inspected unit and work area. Removed drawer, visually inspected the igniter and valve. Tested oven and found light on first spark. Found pan hanging over drawer and grounding to pan. Spoke with customer on failure and instructed to keeps lower than backside of drawer.
Near Austin, TX 78745
Kevin
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and inspected refrigerator and found all interior lights flicker briefly once as soon as door is open, spoke with tech line and they recommended checking incoming power to main board in fresh food ceiling and it is 120 V. Voltage out of main board is 21 V. Tech line recommended that each LED module be checked and found the freezer one has failed. After replacing freezer LED module all have returned.
Near Austin, TX 78727
Wesley
Job Details: 03/24/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite and found unit is in a tight hall closet. Unable to even plug unit in for diagnostics. Requesting 2 man to diagnose; saved tckt
Near Austin, TX 78733
Kevin
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDTE104EBL1 "Arrived on site and found dishwasher is operating normally, customer says it has been working correctly No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78626
Jonathan
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on site for refrigerator shelf missing trim. Inspected unit and work area. Found top shelf missing front trim (see SD-QuickPics)Removed shelf and installed new. Job completed.
Near Austin, TX 78739
Richard
Job Details: 03/24/2020
OVEN WHIRLPOOL WOS92EC0AS01 Arrived onsite for the oven not working. During testing found that the blower motor was the cause of the thermal fuse going out. Replaced blower motor and thermal fuse and oven tested good. Complete.
Near Georgetown, TX 78633
Paul
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 "(DS) Arrived on site for ice melting in the ice been and freezer not going below 18F. Tested temp in the freezer and found temp at -1F. Tested temp in the fresh food section and found temp at 36F. Found unit out of level, leveled unit. Ran test 57(ice maker harvest). Placed a paper towel covering the top of the ice bin and ran ice maker fill test. No water dripped out of the ice maker on to the paper towel indicating no leak from the ice maker. Call complete."
Near Leander, TX 78641
Lou
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and all but the back left burner functioned properly. I found that the Ignitor wire was not fully connected to to spark module. Tightened the connection and reconnected and tested and unit is operating as designed. Unit is a new vacant home; therefore, I contacted the builder and advised of my findings and repairs. No gas leaks detected during service, job completed."
Near Kyle, TX 78640
Robert
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on job to install guide. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78737
Richard
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator rh door has dent. Replaced RH door with new and refrigerator door tested fine. Complete
Near Nolanville, TX 76559
Cliff
Job Details: 03/24/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TW Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found freezer liner has gaps allowing air leak and frost buildup. Sealed liner with food grade silicone and tested unit. All is working properly at this time. No water was hooked up to unit at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/24/2020
MICROWAVE WHIRLPOOL WMH31017AS2 "arrived on site to inspect microwave catching popcorn on fire. Upon further inspection, the customer had the unit pulled from the wall and sitting on a dresser in a bedroom. I opened the unit door and found the turntable plate charred and the driver charred/melted. Also found burn marks on the bottom of the cabinet. I inspected the turntable motor and it is good. I contacted Techline and spoke to Dave and advised of my findings and he provided File #7727436196 then transferred me to Safety. I spoke to Kim and advised of my findings and advised that the unit appeared to be repairable. Unit was left in the bedroom on the dresser. Job completed."
Near Austin, TX 78703
Jacob
Job Details: 03/24/2020
DRYER MAYTAG MEDB855DC4 Arrived onsite for unit not heating. Tested unit. Found L2 error code. Found that the wiring to the unit was wrong. Corrected wiring. Opened up panel. Found control board had burned up. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Lakeway, TX 78734
Luis
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for water leaking from dispenser. Tested dispenser after about 1 min water starts to leak,removed connector that prev tech replaced same issue water leaking from dual valve. Diagnosed a faulty water valve,removed defective valve installed a new water valve tested dispenser no leaks"
Near Austin, TX 78757
Scott
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for dead washer . Found unit starting and lighting up . Put unit in diagnostics mode . Got off balance and latch error code . Replaced latch and unit thru step test and auto test . Unit checked normal , no water leaks detected at time of service . Did instruct customer about loading large blankets and comforters . Job complete .
Near Austin, TX 78703
Leonardo
Job Details: 03/24/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for panel not working. Test unit and found bad control panel. Replaced panel Test unit and unit test good job complete. No leaks present at this time