"Arrived on site for oven door handle and door front is broken loose; the oven light does not turn on intermittently the door cannot be opened; one or two surface controls knobs WPW10339442 are broken off as well. Found gasket WPW10535778 that door seats against is torn and missing pin mounts. Found top glass mounting bracket W11105139 had broken glass glued to the mounts and it was also misshaped. Found one of the brass screws W11428245 was missing that mounts the handle. Found one of the burner valve knobs wouldnt turn. Found both inner door seals W11104748 missing. Ordering bulb WFG320M0BS3 just in case it is burnt out when we return. Ordering all missing parts and will return with all parts plus outer glass panel that was already ordered to complete the repair. ; ordrng 1 WPW10339442 (Knob) and 1 W11105139 (Bracket) and 1 W11428245 (Screw, Handle) and 1 WPW10535778 (Gasket) and 2 W11104748 (Inner door seal)s and 1 W10888179 (Bulb)"

"Arrived on site for a washing machine not spinning and leaving clothes wet at the end of the cycle. Upon arrival the customer stated it always happens when washing loads of jeans, sweaters, towels, sheets, and etc. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated the spin and agitate. I found both working as designed. I gained access to the bottom of the unit and found it in good shape. Per the service pointer W10754551B I will be replacing the control for this issue. I replaced the control and then calibrated the unit. I ran a diagnostics cycle and the unit is working as designed. Call complete."

"Arrived on site for a refrigerator not making ice. I checked temperatures and found the FC at 4?F, the RC at 37?F, and the IB at 30?F. When taking my thermocouple out of the IB I found that the IM was in the off position. I found that the customer did not know this switch was there, and was unaware that it was off. I turned the IM on. I then put the unit into diagnostics mode and found no stored error codes for the IM. I found the IB fan, IM, and IM fill valve all working as designed. I informed the customer that the unit appears to be working as designed, and the likely issue was it was off the whole time. Call complete."

"Arrived on site for no lights,removed light,no voltage to light,checked harness no issue,removed kickplate checked voltage at main control,voltage reading 1.7 vdc diagnosed unit will need a new main control. ; ordrng 1 W10807589 (Control)"

Arrived on site to install previously diagnosed parts. I installed the new toe plate and then tested the unit. The door was no longer catching. The unit is working as designed. Call complete.

Arrived on site for washer shutting down in rinse cycle . Ran valve test and found less then normal water flow . Ordering valve .No water leaks detected at time of service. ; ordrng 1 W11165546 (Valve) and 1 AUTHO

"Arrived on site for install of previously diagnosed part. Installed new sump and motor. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."

"Arrived on site to inspect unit for a misfire code, upon inspection found the unit with the miswire error code, checked outlet plug and found it was wired correctly. Plugged unit back in and tested twice with no issue. Complete"

"Arrived on site and replaced both temperature sensors for ovens diagnosed on previous visit. job complete"

"Arrived on site for the burner knobs melting. I inspected the unit and work. I checked all the orfices and found the correct ones installed in all of the holders. I inspected the burner heads and found no deformations or damage. I tested all the burners and found a good flame pattern. I checked the regulator and found it set to natural gas. I spoke to the customer and found out they are setup on natural gas. I checked the level on the unit and found all burner heads and the grates leveled properly when installed The far left and right knobs are damaged along with the left side bezel. I called safety and spoke to Dana I advised safety and documented my findings. I called techline and spoke to Austin, I advised him of my findings. He stated to make sure the customer isnt using any pots or pans that are over hanging close to the knobs cause that will cause the heat to travel to the knobs. I received sr#7732441233. I am ordering the bezel to complete the repair. ; ordrng 2 W10853046 (Bezel)s"

"Arrived on site for customer complaint of oven not working and UI console not responding, found failed UI console as well as oven not heating.

Arrived onsite for unit getting ice buildup in the rear of the freezer. Looked at the freezer and saw the ice buildup. Everyone checked good. Found that a possibility of a small pocket of air was getting in near the lines coming in. Customer had some silicone on hand to use. Tried to close the gap. No issues at this time. Job complete

Arrived on site to replace previously diagnosed part. Replaced lamp housing. Tested unit and unit tested properly. Job complete

"Arrived on site for dryer starting when door is closed and UI will be blank. Inspected unit and work area. Gained access to main control and found burnt relay. Will need to replace control. Contacted parts department on ETA and found part on back order. Informed customer on part issue. Office to schedule return when ETA is available.; ordrng 1 DC92-01896G (Control)"

Arrived on site to test unit for f2 error code. F2 means shorted or stuck keypad. Will need new panel 8300430

Arrived on site to test unit for unit not washing. Test unit and found unit not getting water in. Found plastic stuck under float making unit think it was full of water. Removed plastic test unit and unit test good job complete.

"Arrived on site to replace bellow, after replacing, unit tested good, no leaks,

"Arrived onsite for refrigerator door ajar chime going off even though doors are closed. Upon inspection of unit and performing checks at freezer door switch and harness and found the good, checked rc door switches and found them good. Which leaves the control may be malfunctioning ordering 1x W11333076 control and 1x W11099702 ui just in case.office to reschedule.; O-emld tckt"

"Arrived on site for customer complaint of unit not working and giving an error code, found f47 error code, found failed module, I replaced module, unit tested good."

"Arrived on site for unit not filling with hot water. Ran a diagnostics test and found F8E1 long/no fill error code. Tested unit and cold water fills correctly,hot water does not. Checked hot water from supply and unit was receiving from supply.Found the hot water valve was not opening. Need to replace fill valve. Replaced the fill valve. Tested unit and hot water fills correctly. No leaks present at this time. Job complete"

"Arrived on site to inspect refrigerator ice maker leaking water and not making ice. Upon further inspection, I found the ice maker had stopped mid cycle. I placed the unit in diagnostics and checked for error codes to the ice maker in test 56. I found E2-motor lost position. Tested the ice maker in test 57 and the IM failed to harvest. The customer said the ice maker continues to leak water into the ice bin area at the bottom and forms a sheet of ice. I contacted techline and spoke to Anthony and advised of the complaint, my findings and the history on the unit. Anthony advised that the issue of the ice maker not working must be filed under a new SR file. Anthony recommended leveling the ice maker housing and getting a photo and leveling the unit and getting a photo. He then recommended testing the ice maker and then cycle power to reset the controls afterwards. He advised that he would reference the previous SR (7730470891) in the new SR 7732440900. I advised the customer of my conversation with Whirlpool. I removed and replaced the ice maker and tested. Unit is operating as designed. I leveled the ice maker with a slight tilt backward, as well as, the unit itself (photos). No water leaks observed during service, job completed"

"Arrived on site and set washer to run on a normal cycle, hot and cold water pressure is good, it agitate correctly, and drains and spins properly. I discussed Washer with techline and they said this is an HE model even though it fills up with water And has the older style Gearcase, Milkstand assembly. Did not find any issues with washer, job complete"

"Arrived on site for install of new heater. Found power cord was installed through the back wall. No access to power cord. Turned breaker off. Installed new heater and turned breaker back on. Tested unit and found no power. Found black and white and ground wires installed incorrectly. The wires had no connectors and had pulled away from the screws when I moved the unit out. Not much slack in the power cord. Secured wires, but advised customer that this needs to be corrected by an electrician right away. Tested unit, unit tested good. No water leaks detected, job complete"

"Arrived on site for refrigerator developing frost in top center of freezer. Inspected unit and work area. Removed door and found bottom hing guard was not removed to left side. Found minor space between cavity and frame. Added silicone to cavity and relocated bottom hinge cover. Added spacer to hinge and reinstalled door. Tested door seal and found sealing. All tested good, no water leaks detected during service."

Arrived onsite for ice maker not producing. I gained access to ice maker and monitored it and found that it was not cycling when door switch was depressed. I replaced ice maker and tested unit and found that it is now cycling. Unit is now operating as designed.job complete.

Arrived on site to replace harness and motor. Replaced sump and motor and harness and found heating element not sitting correctly making unit leak. Ordering new element office to reschedule ; ordrng 1 W11537778 (Heating element)

Arrived on site to test unit for unit not working. Found bad module replaced module spoke with office about warranty. Test unit and unit test good job complete.

Arrived on call for complaint of leaks. Found the drain for defrosting blocked. Removed debris from drain.

"Arrived on site for a washing machine making a loud noise when spinning. The customer stated that after the last service she ran 2 cycles with no noise, and then the 3rd cycle began making it again. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and manually activated the low-high spin. I could not replicate the noise. I filled the unit with towels and soaked them. I then ran an entire drain and spin cycle. I still could not replicate the noise. I gained access to the bottom of the unit and found it still in good shape with no oil leakage. I called techline and spoke to Leo and received SR# 7732435456. Leo recommended replacing the gearcase and splutch. The office will need to reschedule. We will need to return with the gearcase already on order.; O-emld tckt"

"Arrived on site to install a power cord. I installed the customers power cord. I then went to test the unit, but the unit would not power on. I checked voltage at the wall and found it bad. I informed the customer on my findings.

Arrived on site to install previously diagnosed part. Removed filter housing and installed new filter housing. Installed customers brand new every drop filter. Purged two gallons of water through water dispenser. Ran test 45 and water came into the ice mold as designed. No leaks detected. Job completed.

"Arrived on site ,replaced auger motor ,washer and yoke . Dispensed ice with no issues. No water leaks detected at time of service. Job complete"

Arrived onsite to replace parts ordered by the technician. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of burners not simmering, I adjusted burner valves, unit tested good.

"Arrived on site for customer complaint of unit making loud noise, I replaced repair kit, unit tested good.

"Arrived on site for oven not powering on after running self clean. Inspected unit and work area. Gained access to thermal fuse and measured voltage to fuse and out, found thermal fuse open/ failed. Removed failed thermal fuse and installed new. Assembled unit and powered on. Tested heating operation and found all tested good.

Arrived onsite for refrigerator ice maker not dispensing. Upon arrival found unit solenoid broken. . ; ordrng 1 241675704 (Solenoid)

"Arrived on site for microwave not heating. Inspected unit and work area. Tested operation to verify failure. Removed unit and tested while measuring amp draw, found magnetron drawing correct amps. Found failed high side.

"Arrived on site for complaints of no lights working. Found all lights not working. Located the correct light to replace, and found the connector was foamed into the unit.

"Arrived on site for complaints of front right burner not lighting. Fount front right burner sparking, but no flame. Tested gas flow by lighting burner with a candle lighter and it lit right away. Cleaned burner and no change. Started to gain access to inside, and found gas line has no notch cut out, took picture. Advised customer that the unit cannot be pulled out due to the incorrect installation. Customer will contact the installers and have the issue fixed. Will order parts likely to fix the issue. Office to reschedule once customer has the install corrected. ; ordrng 1 WPW10116108 (Ignition) and 1 W10846622 (RF orifice holder) and 4 WPW10373929 (Screws)s and 1 W10763503 (Harness igniter)"

"Arrived on site for customer complaint of frost in freezer, found water not draining properly in RC defrost drain line causing drip pan to bow and crack thus leaking onto top of freezer gasket and freezing. Ordering drip pan and drain tube.; ordrng 1 W11457241 (Drip pan) and 1 W11084807 (Drain tube)"

Arrived on site to double check unit for not enough heat from burners. Tested burners and once set to desired setting. Burners will go down to cooling faze and then back up to maintain cook temperature. unit is operating as designed. Job complete

"arrived onsite for unit washing all the way. Put unit In Diagnostics Got A few error codes. Erased the codes and re started the unit. After diagnostics was done got and F6E3 ACU and MCU not communicating. But during the testing did notice that the tub would not spin. Went ahead and replaced the control. Re tested the unit, and new control did not fix the unit. Looked under the unit and saw what looked to oil that came from the gear case. Ordered parts. Needs authorization before returning. Office to reschedule ; ordrng 1 W11423759 (Gear case) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate)"

"Arrived site , replaced motor , blower wheel and kit . Unit is sounding normal. No lint build up at time of service . Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and the hinge friction pads going bad, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for refrigerator making loud noises. Inspected unit and work area. Found customer had powered unit of to defrost. Customer had picture of ice buildup on RC evaporator iced up on left side of evaporator only. Found drain pan sloped to the left and not allowing water to drain. Gained access to evaporator assembly and found left evaporator screw not attached. Removed screw and added longer screw to evaporator mount. Simulated defrost cycle by pooping water over evaporator. Found water draining as designed. Performed diagnostics mode and ran test 4 and found operating as designed. Found unit still in adaptive defrost and switch to basic. All tested good, no water leaks detected during service."

"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that they turn the unit on, but it doesnt appear to actually come on and clean. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit is operating as designed. I found a large amount of debris in the sump drain area. I removed the drain filter and found it completely clogged and it allowing the OWI sensor to function properly. Cleaned the filter and the sump screen and retested and unit continues to operate as designed. Customer advised they have a water softener system. I made recommendations for use and care, as well as, detergent & rinse aid use. No water leaks observed during service, job completed."

"Arrived onsite for unit giving an F8E4 error code. Looked at the unit and saw the error code. Upon. Further inspection, found that the water fill line is leaking inside the catch pan at the float switch and that is reason for the error message and the water over flowing in the catch pan. Let tenant know to tell the landlord that the water fill line needs to be replaced and may need to call the original installer to replace the part. Took pic of the leak. No other issues at this time. Job complete"

"Arrived on site to inspect unit for not allowing water through spray arm. Upon inspection found the units spray arm broken causing issues, replaced spray arm and tested. Complete"

Arrived on site to install previous diagnose part. I removed and installed a new blower motor. I measured the distance between the cooktop and vent hood. It measured 34 1/3 inches. The minimum is 27 inches and maximum of 36 inches. The vent is with in range. I tested the unit and it is working as designed. Job complete.

"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit spinning quietly and normally. Found a oversuds and a overload code. Instructed customer on proper use. Complete"

Arrived onsite for unit not lighting in the bake oven. Upon further inspection. Found that the bottom drawer had a pan that was too high and interferes with the unit trying to try and spark and get the flames started. Removed the pans. Tested the unit 2 time and unit lit with no delays. Let customer know about the pans in the bottom drawer issue. No other issues at this time. Job complete

"Arrived on site for no cool in fresh food section. At time of visit fresh food reading 38? checked evaporator no traces of dye,removed compressor cover no traces of dye,ran diagnostics thermistors passed,ran cooling test. Pressures reading correctly on fresh food and freezer test."

Arrived to inspect ice maker not working and water leaking from the unit. Discovered the green tube from the valve to the ice maker is broken and causing the unit to leak onto the customers floor. Unit will require 218976901 TUBE to complete repair. Returning with the ice maker. ; ordrng 1 218976901 (Tube from Valve to ice maker)

"Arrived on site, replaced control and igniter. Preheated oven above normal and convection. Ignited top burners, with cooling fan running. No issues found did not tripped breaker. No gas leaks detected a timer service job complete"

Arrived onsite to repair leak coming from the heater terminal. Upon further inspection found that the heater nut had not been installed properly and the water caused an ark that melted the terminal nut. Ordering terminal nuts to repair. Repaired wiring. Unit heater may not be needed. Returning with nuts and heater to repair. ; ordrng 2 8268548 (Heater terminal nut)s

"Arrived on site for cooktop flame being too high on low. I inspected the unit and work area. I checked the regulator and the orfices. I found all set correctly. I inspected the flames and we have a good flame pattern on all the burners. I called techline and spoke to Chris, I received sr #7733434065, he stated this model can take up to 20 minuets to boil water. He also stated adjusting the valuables will increase the low side simmer. I spoke to the customer about the unit and how it operates. Job complete."

Arrived on call for complaint of tub shaking. Ran diagnostics and found the shocks will need to be replaced. ; ordrng 4 WPW10261492 (Shock)s

"Arrived onsite for refrigerator making knocking sound. Upon arrival found unit temps rc at 44 and fc at 2 found knocking coming from unit drier and tubing. Likely due to bad airflow due to damper only opening part of the way. Replaced unit damper and tested found it now opening all the way, spoke with customer on giving unit time to have sound die out. Job Completed."

"Arrived on site to test unit for not dispensing water. Found reservoir partially frozen over. Thawed reservoir, tested unit, unit working as designed. Lowered raised temp setting to recommended. Advised customer to leave at recommended setting. Also advised on prevention of blocking air flow. No leaks detected. Job complete."

Arrived onsite and found unit check vent light would come on most loads. Tested run and found clear venting but about 50 feet of exhaust venting including factored 90s. Advised customer that the dryer is rated for 25ft of pressure. And the check vent light will always come on due to the long exhaust. But the exhaust is clear and the clothes are drying. All checks good. Advised customer on findings.

Arrived on site to inspect unit for not heating normally. Upon inspection found the unit heating normally and tested normally. Sensor tested good. Elements tested good. All functions worked. Complete

Arrived on site for unit not operating. Found F2E2 UI loss connection. During inspection found UI not responding. Need to replace UI. Replaced UI and tested unit. Unit operates correctly. No leaks present at this time. Job complete

Arrived on call for complaint of lights not working in freezer and top of refrigerator. Found the light control not sending signal to lights. Will need light control. Found the valve in back of refrigerator leaks too. Order the control and valve. ordrng 1 W10865826 (Valve) and 1 W10804160 (Control)

Arrived onsite for washer leaking. Upon arrival found front clamp completely missing..; ordrng 1 W11266654 (Clamp)

"Arrived on site to test unit for grinding sound, tested unit found grinding noise coming from gear case, on high spin belt squeaking and and worn out suspension rods,

"Arrived on site to inspect unit for not cooling normally, upon inspection found the unit covered in ice in fresh food Evap. Instructed customer to defrost unit and we will return with electronics. Office to reschedule ; O-emld tckt"

"Arrived on site to test unit for LF(long fill). Found hot valve not opening and cold just trickling. Valve was clogged, disconnected lines and rang water to clear any possible debris and noticed cold water pressure was very weak. Got reading of 18psi on cold line and 30psi on hot line. Ran water through lines a bit more till air was cleared. Customer stated they received a letter stating water lines would be worked on in the area possibly affecting pressures. Purged air out and pressures returned. Replaced valve, tested unit, unit now working as designed. Advised customer to monitor and if work persists on water pipes more than likely would end up getting more air in lines and just to continue running unit as air would eventually clear its self. No leaks detected. Job complete."

Arrived on site for fridge beeping and not cooling right. I inspected the unit and work area. I put the unit into diagnostics and tested all components. I found the components working as designed. I tested the UI and found the buttons working and responding

"Arrived on site to inspect unit for not allowing ice to be dispensed, upon inspection found the icemaker worked normally and dispensed normally when the ice container is sat down normally on gear. All functions returned. Complete"

"Arrived on site for no power dryer . Ran voltage check at terminal block . One leg at 50v, other leg 190v. Tried breaker flip, breaker are almost falling out of box . Informed customer to call electrician. Job complete"

Arrived on site to diagnose a venthood with a damaged grease filter. Grease filter screen pushed through frame and replaced it with new filter. All is working properly at this time.

Arrived on site for fridge leaking. I inspected the unit and work area. I gained access to the thermistors and found the rc thermistor at 7.2 kohms and the fc thermistor at 22 kohms. I found water under the fridge. I found the Rc evaporator thermistor at 8 kohm and the fc evaporator thermistor at 25 kohms. I found the control running version 7.0.0. I inspected the drain tube and found it clear and sealed the the cabinet. I tested the water dispenser and found no leaks there. I tested the icemaker and found a pin hole leak in the line. I removed the leaking section and installed a water line coupler to seal the line. I called techline and spoke to Liam I advised Liam of my findings. I received sr# 7732432896. The unit is now working as designed. Job complete.

Found unit panel didnt come with hardware as needed. Reordering panel.; ordrng 1 W10909064 (Panel)

Arrived on site to replace lp conversion. Replaced orifices test unit and flames are rights size and no yellow flame job complete.

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit not leaks present at this time job complete.

Arrived on site for dryer not heating. Upon arrival confirmed the complaint and found a stable power connection to unit after further inspection found at the Highland cut off as well as the heating element had both burned out causing the coil in the element to break after replacing both parts and reassembling the unit I was able to retest and found the dryer heating as designed instructed customer on dryer vent cleaning options. Call complete

"Arrived on site to inspect unit for not dispensing water or ice. Upon inspection found the unit was completely stopped and didnt dispense water or ice, tested without new filter and unit worked. Customer must replace filter. Complete"

Arrived on site to inspect unit for not cooling normally in upper cab. Upon inspection found the middle compartment closed off with ice caused by either a closed damped or debris. Ordering damper and defrosting unit. Office to reschedule ; ordrng 1 241518501 (damper)

Arrived on a 2/2 for refrigerator leaking. Confirmed the complaint and found it was leaking from the supply line from the wall to the valve. There were 2 supply lines connected when there only needs to be one. I advised the customer to purchase a new stainless supply and connect it according to the manuals. Job complete

Arrived on site to diagnose a microwave that isn't turning on constantly. Found outer panel of microwave door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.

"Arrived on site for a washing machine that will agitate but not spin. Inspected unit and work area. The customer advised the unit will rinse but then it will not enter the spin cycle or drain. Confirmed the customers complaint and found the unit humming when trying to be set into the spin cycle. The customer advised that he heard a pop during one of the spin cycles and it stopped the basket. He said that since then, the unit just hums and wont drain. Disassembled the unit and found that the coupler had not broken. Spoke to PR and he had me go through a couple checks. Advise that the issue is most likely with the capacitor or a bad winding on the motor. Ordering those parts and will return with extra brake and clutch assembly..; ordrng 1 285785 (Clutch) and 1 W10820043 (Brake and drive tube) and 1 WP8572717 (Capacitor) and 1 WP661600 (Motor)"

Arrived for - SP W11540964 heater issues.

Arrived on site to install previously diagnosed part. Found that the control was not bad. Found a polarity issue. Found 120 coming in and not 240. After further diagnostics found that L1 leg on the cord had melted the plastic on the cord there was no continuity from wall to block. Also found the outlet itself was bad and caused arcing to the plug. Adjusted cord placement and restored missing leg of 120 to operate unit. Unit powered on and heated and functioned properly just was not able to secure connection.Advised customer to to have the 240 outlet replaced by an electrician as well as installing new power cord. Job complete

Arrived back on site to install previously ordered valves unit now functioning properly

"Arrived on site and replaced igniter diagnosed on previous visit, collected balance, and shirt range is heating properly take one picture job complete"

"Arrived on site for refrigerator not making/dispensing ice/water. Upon arrival confirmed complaint. Found temps (actual) were 0/35 (FC/RC). After further inspection I found dispenser control for water partially functioning intermittently. Also found ice maker failing to run in normal operation duel to failing stat in ice maker, but would run if diagnostics tests was preformed.also found ice maker stat had failed because thermistors and control were not communicating properly and it registering temps or power supply. Will need to get autho from ahs and part availability before rescheduling.; ordrng 1 A01078804 (Control) and 1 242278801 (Thermistor asm) and 1 5304521693 (Ui control switchs) and 1 242252702 (Valve)"

Arrived on site for unit not washing. Upon inspection found no water coming in unit from the water supply. Advised customer that a plumber would need to be called to resolve issue. Job complete

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit grates and tested. Job Completed.

Arrived onsite for dryer not operating properly. Tested unit by running time dry and noticed that the timer was not moving. I replaced timer and tested unit and found that the timer moved this time. I also performed a vent test and found good flow. Unit it operating as designed. Job complete.

Arrived onsite and installed the control panel. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for unit not heating and found shorted centrifugal switch. All cutoffs and fuse test good. Heater checks good. Ordering motor to repair.; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)

Performed streem diagnosis. found display led lights failed and unit has same display read out at all time. customer started a cook cycle and the display stayed the same. Unit will need new display control to repair.

Arrived on site for dishwasher giving f8e4. Upon arrival confirmed complaint. After further inspection found leak during agitation cycle. Water was coming from upper rack rail mounts due to missing lock nut on left side of upper rack. Office will need to reschedule once availability of parts is known.; ordrng 2 W11545286 (Upper rack mounts)s

"Arrived on site to test unit for no ice production, tested unit found unit temp in RC @ 39 set to 38 and freezer @ 0 set to 0, no ice in ice bin, put unit into diagnostics ran harvest test 57 got incomplete cycle, ran service ice box fan test 36 and fan did not turn on, thermistors passed, replaced parts tested unit, fan is engaging and full ice maker cycle completed, if issue persists recommend replacing UI control, and control board, no leaks detected job complete"

Arrived on site for range having plastic burning smell. Inspected unit and work area. Disassembled back and inspected wire harness. Found wire burnt at terminal block. Removed failed harness and installed new. Assembled unit and tested operation.

Arrived on site for fridge not cooling and freezer icing up again. I inspected the unit and work area. I tested voltage from the control and found good voltage. I found continuity through the bimetal and the defrost element. I found the evaporator fan spinning slowly. I pulled the fan off and found it full of ice. I removed the ice and dried the fan off. I found the fan working as designed now. I found the evaporator pan and the air ducts iced over. I gained access to the drain tube and found it clear. I advised the customer to turn the unit off and let i5 defrost for 48 hours. Job complete.