"Arrived on site for no drain dishwasher . Knock out in disposal is removed . Found shard of glass in drain pump . Removed glass , ran diagnostics. Test wash all checked normal. Unit is draining . No parts installed . No water leaks detected at time of service . Job complete"

Arrived on site to install new Bellow to resolve leaking washer. Installed new Bellow and tested unit. Verified no further leaks present. Repair completed. Parts used - W11384425

Arrived on site for dryer taking more then one cycle to dry cloths. On arrival confirmed issue and found f3e2 in diagnostics. Checked inlet and outlet Thermistors (55.58k inlet/11koutlet on arrival). Found no breaks in harness or moister sensor harness. Replaced control w11618916 and cutoff 280148. Tested dryer and found sensors settings working as designed. Call complete

WCGK5030PS00 RG: Arrived on site for a gas cooktop not igniting. Further inspection found air in the gas line . Ran all burners until gas was flowing then burners ignited . Let burners on for awhile until all air was out the line. Product works as its designed no gas leaks detected.

Arrived on site to diagnose microwave with power cord issue. On arrival customer showed me a cut in the power cord that had exposed some copper in the L1 wire. I attempted to install a replacement power cord but found correct box but wrong part inside it. Reordering SOP power cable. Office to schedule when part arrives. ; ordrng 1 W11340990 (Power Cord - inspect first)

"Arrived on site to diagnose double oven not working properly. Homeowner said the display would black out and oven would go dead, but was unsure if the breaker tripped. I tested the unit and confirmed it pops the breaker, and also has an F9E0 code for miswire. I removed the oven from the wall and checked the junction box. Found neutral wire nut loose and tightened. Ran oven and breaker tripped again. I disconnected the ground and ran. Added lower oven as well. Breaker tripped again with ground disconnected. On several occasions I could not reset the breaker. Advised customer to have the builder replace the breaker since it tripped with ground d/c. If we have to return on this we can bring elements, controls, and weight for 2 hours to make sure cook-off works. At this time work completed until breaker is replaced and oven is run."

"Arrived onsite for dryer with no power. Upon arrival I found the breaker to be tripped. I turned the breaker on and dryer had power and was running. I found all the wiring on the dryer to be correct. I noticed the dryer to be making some noise. I got inside the dryer and noticed the rollers to be making noise. I replaced the rollers, idler pulley, and belt using the kit provided and all is functioning as designed at time of repair. Call complete. Installed 4392065 norm repair."

"WRX986SIHZ03 Arrived on site for unit condensation. Upon arrival, found puddle of water on top of FC door gasket (picture attached). Customer stated he had same unit previously and WP condemned it after 4 visits, with the same issue, and now this unit is experiencing same issue. Called techline and spoke with Chris SR#7739878702 recommended to install foam in between liner and gasket on FC door top section. Ordering W11159728 foam (x2) and W11435360 FC door. No water leaks detected at this time. No parts replaced ; ordrng 2 W11159728 (Foam)s and 1 W11435360 (FC door)"

"Arrived on site for icicles on FC shelves and clicking noise in FC. Customer says he lowered temperature settings due to being cold enough. Did temperature test and get 15 in FC with no call for cooling. Customer played video of clicking noise and is fan blade tapping piece of ice. Also the ice bin is currently full but takes to long to produce. I believe unit is having control issues. Ordering control, and UI. Office to reschedule ; ordrng 1 W11558182 (Control) and 1 W11518204 (Ui)"

"Arrived on site for not drying. Upon arrival, Ran diagnostics and there are no saved error codes. Ran an automatic test cycle test passed. Advised maintenance team of using rinse aid, placement of dishes and running hot water at sink before starting cycle. Unit is operating as designed. No leaks present at this time. Job complete."

"Arrived on site for RC door fits loose and hangs at bottom. Upon arrival, inspected unit and confirm issue. Found gasket at bottom of door was out of position. Repositioned gasket. Test unit by tugging on gasket all the way around and gasket is secure.Door is closing correctly. Unit is operating as designed. Job complete. No parts used"

Arrived on site for trash compactor with hard control functions. On arrival found escutcheon and control fully broken from one another and I replaced w11736462 and w11050447. Found functionality restored and unti works as designed call complete

"Arrived on site for water leaking on right side. Found frozen drain,attempted to defrost drain,defrosted ice however water not draining on drain hole and leaking on right side,removed obstruction in drain hole(red cap) added water in drain to check water flow through drain. Water draining good however some water leaking still on right side,found liner is slightly raised on right side causing drain pan not to sit flush and allow water to drain towards middle of liner. Took multiple pictures and sent to tech support per tech support whirlpool will contact customer. SR#7739878913"

"Arrived on site to inspect unit for noisy spin cycle. Upon closer inspection found pillow case lodged between wash plate and basket. Removed pillow case, tested unit, found gearcase and slider failed. Replaced gearcase and slider, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11393685 W10734521"

"Arrived on site to test unit for burner issues. Upon arrival customer demonstrated that the middle of the main dual element is not heating, just the outside ring. Inspected element and found a short in the middle of the element. Replaced element (W10823727) and infinite switch (W10857622) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, job complete."

Arrived on site to inspect unit for vent tab broken. Found screen housing was part broken. Ordering housing. Office to reschedule. NO PARTS USED. ; ordrng 1 W11129408 (Screen housing) and 1 W11086603 (Grill)

"Arrived on site to test unit for broken knob. Upon inspected found timer knob shaft has been stripped not allowing the knob to turn properly. Replaced timer (W11685947) and tested unit, unit is now running as designed, job complete."

"Arrived on site to test unit for no ice production. Upon arrival customer stated water pressure is extremely low and no ice has been made. Removed filter and tested dispenser, water pressure still low. Pulled unit out of the cavity and inspected water line, found it pinched causing water flow restriction. Removed kink and tested unit, water pressure is now ideal and ice production should resume within 24 hours. If issue persists recommend returning with ice maker assembly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for tripping breaker. Found 5mins into bake cycle unit is tripping breaker. Found no signs of arcing or damaged wiring. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground and heated to 350. If issue persists recommended to contractor to have faulty breaker replaced. Unit working as designed at this time. Job complete.

"Arrived on site for a dryer that is making abnormal sound during operation. Inspected unit and work area. The customer advised that the unit makes a banging and tapping sound when they first start up the dryer, but then it will slowly go away within five minutes. They advised they had not had this issue prior and didnt know if something was not hooked up properly. I tested the unit six times with a load of towels and we could not get the issue to replicate. I removed the clothes from the dryer and tested it. Still could not get the unit to act up. I went ahead and disassembled the unit and found all components properly secured and intact. I went ahead and cleaned off the roller shafts, just in case, but I reassembled the unit and found the unit working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11700250). Unit now working as designed. Job complete.

Arrived on site to replace previously diagnosed parts. Found element engaging properly in diagnostics. Found evap thermistor reading at 135?. Replaced thermistor(WPW10384183) and control(W11558182). Unit now working as designed. Job complete.

"Arrived on site for a refrigerator that is still making chimes intermittently. Inspected unit and work area. The customer advised that the unit just keeps randomly beeping and is extremely intermittent. I attempted to run the unit and diagnostics and could not replicate the sound again. I checked all door switches and found all door switches, making and breaking without causing any issues. I went ahead and replace the evaporator fan and main control and tested the unit. I found the unit working and operating as designed. Call complete. W11548534 and W11661931."

On arrival verified complaint of burner not cycling correctly. On inspection found wrong switch ordered. Confirmed previous diag with GC. Ordering correct inf switch WPW10434452. Rescheduled for 9/13. Wp3149404 was defective. ; ordrng 1 WPW10434452 (LR inf switch)

On arrival verified complaint of not making ice. Ran diag and found no water going into the unit. Removed filter and water now flows correctly. Re ran diag and found all components are now activating correctly. Ran cycle and confirmed ice is forming on evap. Customer to monitor unit and replace filter. If problem persists replace the filter housing. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

"Arrived on site for refrigerator not cooling. On arrival confirmed issue and found no frost pattern and air temp in both compartments over 70degrees. Found unit had a sealed system leak in aluminum evap coil and unit will need w11562258 evap coil, w11582579 compressor, W11562211 suction tube, WPW10143759 uv drier, W10913906 access valve, and lokring kit. Office to reschedule once availability of parts is known; ordrng 1 w11562258 (Evap coil) and 1 w11582579 (Compressor) and 1 W11562211 (Suction tube) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 Needlokringfittingsordered (Need lokring fittings ordered)"

Arrived on site for microwave making a loud air/whistle like noise per customer on arrival. Confirmed failure and traced sound back to exhaust fan cover kit that was improperly installed on unit. Repair exhaust vent and tested unit. Found noise removed. Call complete

"Arrived on site for refrigerator needing ui, hv, & IR controls. On arrival installed w11626104, W11686639, & w11629974. Repowered unit and informed customer to allow 24 hrs to fill ice bucket and to keep an eye on any intermittent symptoms if they come back. Call complete"

"On arrival verified complaint of not making ice. Verified temps are correct. Ran icemaker function and found no water coming into ice maker. Ran dispenser and found no water. Checked source and found water valve was turned off, it is an inline saddle valve see quick pics. Turned on source and verified water at dispenser and water valve. Unit is now working correctly job complete. No parts installed."

"Arrived on site to replace previously diagnosed dual valve and filter housing, replaced and tested, unit is now running as designed no leaks detected job complete installed WPW10279866, WPW10121140"

Arrived on site for refrigerator making noise. Video confirms noise coming from fan. Removed freezer evaporator cover. Replaced evaporator fan. Verified operation. Call complete W11024089

"Arrived on site to inspect washer noise and water collecting in drawer. Upon further inspection, the customer advised that the unit is making a loud rumbling noise during spin cycle. I attempted to place the unit in diagnostics several times and the unit failed to respond. When I pressed the power button, I found the unit is not making a chime as designed suspecting that the unit has error code F2E1-stuck key. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump and all four side panels. Due to the unit not responding to diagnostics, I am ordering the control panel and UI fascia and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 09/17/24 (MS). No parts installed.; ordrng 1 W11112656 (Control panel) and 1 W11115285 (UI fascia) and 1 W10915701 (Rotor)"

Arrived on site for microwave door not closing. Found by pushing on right side of door the switch closes. Removed from wall and found problem to be installation. Once unit was on a level surface the door closes properly. Refer to builder to install location. Call complete. No parts.

"Arrived on site to test unit for noise, tested unit found unit is running as designed with no unusual noise, customer played video of the noise, the noise is normal, during defrost the water is dripping on the heater causing the noise, unit is running as designed no leaks detected job complete no parts installed"

"WTW8127LC0 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W11260238 rotor, W11510463 control, W10754448 clutch and W11568984 lower harness. Ran diagnostics and now unit is functioning as designed. No water leaks at this time."

"Arrived on site to test unit for condensation buildup on gasket, tested unit found foam strips that where installed are not in the correct location removed strips and installed new strips in the correct location, if issue still persists after this repair, FC door will need to be replaced, at this time unit is running as designed, no leaks detected job complete installed 2XW11159728"

"WDF330PAHW4 Arrived on site for unit not filling with water. Upon arrival, found unit filling but not washing. Wash motor energizes but does not run. Proceeded to replace W11025157 motor assm. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

KRFC300ESS11 Arrived on site to replace previously ordered part. Proceeded to replace W11396033 door switch. Tested unit and now unit is functioning as designed. No water leaks at this time

"WRS325FDAM04 Arrived on site for lights inside not working. Upon arrival, found lights flickering and dim. Door switches work. Proceeded to replace RC light WPW10515058 light and now light stopped flickering but still dim. Ordering WPW10515057 FC light. No water leaks detected at this time. Customer agreed to reschedule Sept 13th. ; ordrng 1 WPW10515057 (FC light)"

"WMH31017HS10 Arrived on site for unit cabinet light not working. Upon arrival, found bulb to be missing. Replaced W11520384 light bulb. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect unit for coils falling off. Upon closer inspection found support broken off. Replaced support, tested unit, unit is running as intended. Job complete. USED W11724411"

"Arrived on site to test unit for lights not turning off, tested unit found failed control, replaced and tested, unit is now running as designed job complete installed W11552018"

"Arrived on site to replace previously diagnosed tub, replaced and tested unit is now running as designed, no leaks detected job complete installed W11409865"

"On arrival verified compliant of unit not powering on after a power outage. Checked fuse and found open. Replaced fuse W11707984 and it blew again immediately after replacing. Customer then said unit was having heating issues prior to power outage. Ordering fuse replacement W11707984, harness w11685583, upper interlock w11551558 (JIC), lower interlock w11551761 (jic) and will need to replace high voltage heat system on return. Office to reschedule. ; ordrng 1 W11685583 (Main harness) and 1 W11551558 (Upper interlock) and 1 W11551761 (Lower interlock) and 2 W11707984 (Fuse thermal)s"

"Arrived on site to test unit for rattling noise, tested unit found a piece of foil tape vibrating against blower, removed tape and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for Handle issues , tested unit found customer tried to tighten handle but screw is stripped, replaced handle and stubs as precautionary tested unit unit is running as designed, heater is getting hot, customer did have a complaint that dishes are not getting dry, explained to customer like the first time that do to plastic tub to prevent damage to unit it , heater does not get hot enough to completely dry dishes, at this time no leaks detected job complete installed W11685315, 2XW11157086"

Arrived on site to diagnose washer that was throwing a Lo FL error. Tested unit and found cold valve trickling at best. Replaced cold valve and tested. Verified proper flow from both hot and cold valves. All working as designed. No water leaks found. Parts used - W11688995.

Arrived on site to install previously diagnosed parts. Replaced control and checked for operation. Found display still dead. I disconnected all loads except for direct control power. When I did this control powered on. Added membrane ribbon cable. Unit stayed on. I added loads until the control shut off and traced the failure to the wifi Module. With the wifi connector unplugged control stays on and works properly. Ordering a wifi Module and harness. Office to schedule due to being PSP parts. Parts used W11165552. ; ordrng 1 W11165979 (Wifi Module) and 1 W11212156 (Wifi Module harness)

Arrived on site to replace damaged panel from delivery. Verified bend in top right corner of console trim. Replaced console trim and reinstalled. Verified proper operation and fitment. Repair completed. Parts used - W11707152.

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to inspect range oven door glass damage. Upon further inspection, I found the outer door glass was missing and the customer advised that the glass exploded with no one around the unit. Using my shop vac, I cleaned the remaining broken pieces inside the door assembly and installed the outer door glass and nameplate and re-installed the door. Tested functions and some small pieces of glass fell out of the door. I recommended the customer watch for small pieces to fall out as they use the oven. Unit is operating as designed, job completed. W11178521, WPW10409945"

"Arrived on site to test unit for no light. Upon arrival customer stated he changed the bulb to a new one and it still does not work. Tested unit found socket is shorted, replaced socket (W10856866) and tested, light is still not illuminating. Replaced control (W11126814) and tested unit, light is now illuminating and unit is running as designed, job complete."

"Arrived on site to inspect washer continues to operate after the cycle is complete. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-too many suds and F8E1-valve failure. Cleared the codes and continued with testing. The unit operated as designed. I find the 24 hour Fresh Hold/Fresh Spin Cycle LED illuminated telling me it is turned on. I advised the customer of the too many suds issue and that they have the fresh hood turned on, which once the cycle is complete, the unit will periodically spin the clothing inside to keep them fresh for at least 24 hours or until the load is removed. I turned this cycle off for the customer. The customer advised that they have a water softener system and the unit is set to dispense the maximum amount of detergent with each load. I adjusted the setting for the detergent to dispense the minimum amount to keep the unit from producing too many suds. Placed the unit back into diagnostics and tested one more time and the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range oven not reaching temp. Upon further inspection, the customer advised the unit would preheat to 350 as designed, but when they preheat to 500, the unit never would get to temp. I pulled the unit out onto my floor protector and gained access to the elements to test voltage. I found 240V at the outlet, terminal block, and all elements. While testing, I noticed the oven interior light on and the convection fan stopped cycling. I pushed in on the door and the light turned off and the convection fan began to cycle again. I reassembled the unit and focused on the oven door and latch assembly. I tested the door functions (open/close) several times and about 3/4 of the time, the door would close fully by itself and the remaining times I would have to push the door closed. I opened the door fully and it appears that the hinges have been extended too much and the door is sagging. Also found the latch switch is very tight. I am ordering the latch assembly and both hinges and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11029221 (Door latch assembly) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)"

"Arrived on site for a dishwasher that wont drain. Inspected unit and work area. Customer advised the unit had been working and then it all of a sudden stopped draining. He did say that he can hear the motor running but it just will not drain out the water. I confirmed the customers complaint and attempted to drain the unit. I found the drain motor buzzing but not draining out the water. I removed the drain hose from the garbage disposal and found an immediate clog in the drain hose and in the garbage disposal, causing the issue. I tried to fish out most of the clog, but ended up having to use my vacuum pump to suck out the rest out of the drain hose. After removing the clog, I attempted to drain what was left in the unit. I found the unit draining as designed. I ran six different testing on filling, recirculating, and draining and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. I did confirm the customers complaint and turn the breaker tripped at the breaker box. I went ahead and turn the breaker back on and get access to the unit. Per whirlpool, they have advised that the issue is with moisture it within the elements, and to do a burn off on the bake and broil elements. I went ahead and removed the ground wire off the back of the unit and ran the unit up to 450?F. I let the unit run for 30 minutes and reattached the ground screw. I ran the unit back up to 450?F without tripping the breaker and did explain to the customer that the burn off will need to be run for at least two more hours to successfully allow this unit to function properly. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a dryer that sparked and tripped the breaker. Inspected unit and work area. Customer advised that it had spark at one point, and then seemingly went away but then it completely sparked and tripped the main breaker in their home. I gained access to the terminal block and found one of the wires had grounded against, the back panel causing the issue. I went ahead and replaced the terminal block with the wiring and tested the unit. The unit began to work and operate as designed. Call complete. 279320."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. I tested the unit and confirmed the customers complaint. I checked voltage at the terminal block and found proper voltage and polarity. I gained access to the heating components and found the thermal cut off open. I tested the unit and found the unit heating but found the heater continuing to heat, even when the dryer was turned off. I checked the element to ground and found it was grounding against the heater housing. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete. W10900067 and 279838."

"Arrived on site for a washing machine that is making a buzzing noise. Inspected unit and work area. The customer showed me a video of the sound, and it seemed like it was making a sound during agitation when it was spinning one direction. I tried to run the unit into diagnostics and run some diagnostic testing. I found a slight grinding noise coming from the cam. I checked the cam and found the top of the cam intact. I went ahead and replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11481722."

"WRS315SDHM12 Arrived on site for unit leaking water inside FC. Upon arrival, found sheet of ice under the drawer and noticed water backing up from the evaporator drain pan. Proceeded to clear ice buildup, unclog drain tube and line (picture attached). Placed drain clip to the correct position. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WTW5057LW0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11643701 lower harness. Cleared all error codes. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time"

"MVW5435PW0 Arrived on site for unit making grinding noise. Upon arrival, inspected under unit and found cam was seized. Proceeded to replace W10721967 cam. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time."

Call builder to inform I was on my way . Builder said they fixed issue with tripping breaker . Electrican replaced breaker . Job complete no parts installed

Arrived on site for door strike broken off in latch . Replaced strike W11457841. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for washer not draining . Found harness broken again . Replaced lower harness and suspension rods W11396716 , W11643701. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for frost building up on upper inner door and liner . Found some separation of inner door liner and outer door panel. Called tech line and they reviewed pics . Recommend replacing fz door . Sr# 7739884724Ordering door ,badge ,also white silicone . As well as door gasket if needed . Call to set return ; ordrng 1 W11501317 (Good gasket) and 1 W11178521 (Badge) and 1 W10746789 (Fz door wht) and 1 Whitesilicone"

"Arrived on site to inspect refigerator making noise. Upon further inspection, i checked the temperatures FC=-6 RC=37. I placed the unit into diagnostics and individually tested all the fans, compressor, and air baffle. The components were all operating normally with no unusual sounds. Upon placing the unit back into consumer mode the customer noted that the sound of the compressor starting up was the sound she was concerned about. I informed the customer that this sound is normal and is to be expected and unit is operating as designed. No water leaks observed during service. No parts installed"

"Arrived on site for no ice. Removed kickplate found broken white neutral wire at door hinge,added heat shrink and repaired broken wire,secured harness and installed kickplate,ran diagnostics,icemaker passed harvest,ran fill test passed. No parts used."

"Arrived on site for no ice. Found icemaker not running through a forced harvest,removed harness that plugs into icemaker,found black lead has burn marks on pin,cleaned pin and raised pin,reinserted harness to icemaker power cycled unit icemaker ran through a cycle and filled with water."

"Arrived on site. Found mullion divider split,replaced mullion tested door operation good,checked door seal good. W11590869"

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test found fill extension hitting icemaker while rotating,adjusted and trimmed extension ran harvest test passed icemaker filled with water. Used w11700250"

"Arrived on site to inspect front load washer shaking out of control and walking across the room. Upon further inspection I found that the unit has not had the shipping bolts removed. Operating the unit with the shipping bolts resulted in this behavior from the washer. I removed the shipping bolts, leveled and tested the unit. The unit is now operating as designed. No parts installed and no water leaks observed during service."

"Arrived on site to inspect dishwasher with float switch error code F8E4. Upon initial inspection customer advised that he had experienced the code and the unit would beep and would not start a cycle. I gained access to to the float switch and found that it had been triggered by overflow but at this time of inspection, had dried out. The customer advised that he had used the quick cycle and loaded 1 large pot that may had been coated with dish detergent. The customer is also using rinse aide and pods that contain rinse aid. I can conclude that the customer experienced an over suds situation in the dishwasher (photo). I advised the customer on proper detergent usage and how to clear out excess suds from dishwasher. No water leaks observed during service. No parts installed."

Arrived onsite to replace failed latch and strike. Replaced and tested. Unit is now functioning properly. Job complete. Office to run cc on file for total. Job complete

WOS51EC7HS00 RG: Arrived on site for a in wall oven with display issues. Further inspection found part#w11297725 had failed could not go to any settings . Replaced console tested product works as its designed.

"WFG320M0MS0 RG: Arried on site for a gas range with error code F2E1. Further inspection found no loose wires on control . Ran a diagnostic error code showed up . Replaced part# w11620481 tested,product works as its designed no gas leaks detected ."

Arrived on site for Display and cycle selections not responding . Confirmed console not responding. Replaced console and tested. Unit is now functioning properly. Job complete. Used w11378949

Arrived onsite and found center burner not maintenance simmer due to clogged orifice. Cleared orifice. Unit is now operating as designed. Advised customer on repair. All checks good. No parts used.

WDT730HAMZ0 RG :Arrived on site for a dishwasher leaking and not washing per client. Further inspection found error codes F4E3 the pump had failed no visible water leaks at the time . Part# w11613480 will be needed to fix issue no visible signs of water leaks.; schdld next appmnt for 9/16 MON !

"MDB4949SKZ1 Arrived to inspect detergent not dissolving. I found the unit had all functions, but would not circulate. I removed and replaced the pump assembly and tested. No leaks of the water supply observed during service."

Arrive onsite for unit not turning off . Found unit had been overloaded sending the unit into an extended spin cycle and leaving clothes wet at the end of the cycle. Instructed customer on proper loading. Job complete. No parts used.

Arrived onsite for unit tripping breaker consistently on preheat. Initial burn off did not hold. Replaced elements. Ran burn off and unit did not trip breaker. Customer will monitor. If symptoms persist spoke to maintenance and recommended replacing breaker. Job complete. Used wpw10583047 and w11447783

WRS331SDHM08 RG: Arrived on site for a refrigerator making loud sounds and not making ice per client. Further inspection found the harness to water value was disconnected plugged back in. Then found pink wire that was for the defrost thermistor had been pinned against the back cover repaired.Tested product in diagnostic water valves pass test . The last test defrost thermistor passed test no water leaks visible product works as designed.

Arrived onsite for unit upper led module not functioning. Inspected and found main RC upper module not functioning. Replaced module. Tested and unit is now functioning properly. Job complete. Used w11470191

Arrived on site for refrigerator not cooling. On arrival confirmed issue and found high side leak on discharge line. Repaired leak and replaced uv drier wpw10143759 and recharged system with 56g of r600. Also found WPW10479155 damper making a loud noise when opening or shutting. Rescheduled customer for 09/18/24 to complete repairs with new damper.; ordrng 1 WPW10479155 (Damper)

WDT970SAKZ1 RG: Arrived on site for a dishwasher with a damaged arm . Upon arrival found the spray arm had falling off and landed on the heater causing it to melt. Further inspection found the inner tub had previously been damaged . Installed part#w11579565 ran a diagnostic no leaks from the seam no visible signs of water leaks from water supply. Product works as its designed.

"Arrived on site for no water or ice. Found frozen water tank,removed cover added sealer between gaps from fan scroll to air tower,defrosted lines,ran dispenser test passed,ran harvest passed,ran fill test passed. Tested water dispenser for a 3rd time water stopped dispensing. Replaced water valves tested water dispenser unit working as designed. Wpw10341320,w11512399"

Arrived onsite for washer leaking. Upon arrival customer stated it wasn't leaking but it won't drain water out of the tub. I checked continuity on the pump at the control and found it open. I got under the washer and found the terminals loose on the drain pump causing the black harness wire to break off. I re terminal the wires and the unit is now draining and operating as designed. No water leaks present at time of service. Call complete. No parts installed

Arrived onsite for venthood control fried. Upon arrival I found the main control to have a scorch mark on it. Old control has been left in the venthood above the filters. The main control will need to be replaced. Ordering W11293971 control. RS for Monday 9/16/24.; ordrng 1 W11293971 (Control)

Arrived onsite for washer not washing and with a loud noise. Upon arrival I noticed the noise to be coming from the bottom of unit and the agitator not spinning. I checked underneath the unit and found the belt completely sheered off and a quarter of the belt in the motor. I replaced the motor and belt and ran a test cycle. The unit is now completing cycles and spinning and no unusual noise present. No water leaks present at time of service. Call complete. Installed WPW10006384 BELT AND W11026785 MOTOR DRIVE.

Arrived onsite for dryer making loud noise. Upon arrival customer stated that it sounds like a jeans metal button scraping. I took the top off and found the drum to be touching the side panels. Side panels are not dented the drum is out of round and will need to be replaced. Documented picture of drum scratching. Ordering W10541657 Drum assembly. Office to RS.; ordrng 1 W10541657 (Drum)

"Arrived on site for for tripping breaker. Upon arrival ran diagnostics and there are no failures. Ran all components with motors, door switche, ice maker and valve. And heater. Breaker does not Tripp. Waited a hour and cannot duplicate the tripping issue. If issue persists and is intermittently happening, may want to change out breaker"

"Arrived on site for freezing up. Upon arrival, found FC evaporator completely ice over. Ran diagnostics and on Step 5 defrost sensor reads open. Forced heater and energizes. Need to replace control and UI. Office to reschedule. I left unit off to allow all ice to melt; ordrng 1 W11518204 (UI) and 1 W11742389 (Control)"

Arrived on site to test unit for not washing. Found no stored error codes. Found hot water was shut off. Turned hot water on and turned completed diagnostics. Found drain is clogged and backing up creating siphon. Advised Darin needs to be cleared. No leaks detected. No parts replaced. Job complete.

Arrived on site to test unit for not draining. Found garbage disposal knock out was present preventing unit from draining. Removed knockout and unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for sparking and burn smell. Found d excessive grease built up on diode causing noise and burn smell. Recommend diode replacement. Scheduled for Friday 13th. ; ordrng 1 W11256462 (Diode)

Arrived on site to test unit for light in FC not working. Found frost preventing switch from disengaging. Removed frost and unit now working as designed. Advised customers to open and close FC door from center of handle to ensure gasket is sealing properly. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for excessive shaking. Found gear case has failed. Also found control is thinking unit has water when empty due to a faulty pressure switch. Recommend control, suspension, gearcase, slider, clutch, rotor and wash plate. Scheduled for Friday 13th. ; ordrng 1 W10902814 (Wash plate) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

Arrived onsite for commercial washer not working. I found the coin chute not going in when inserting money. Coin chute that was supplied to me for repair had been damaged. Will need to re order to continue with repair. Will return with all parts. Ordering W11126319 COIN CHUTE. Office to to RS. Senior tech only to return.; O-emld tckt