Service History 435

Near Leander, TX 78641
Lou
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ2 "Arrived on site to inspect microwave light not turning off. Upon further inspection, I found the venthood light not turning off. I found that the main control relay had shorted out. I removed and replaced the control and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78731
David
Job Details: 07/28/2020
ICE MACHINE KITCHENAID KUIS15NRXB2 "Arrived on site to diagnose one ice machine that is not producing ice. Performed diagnostic on unit. In opening the door I did see a finished ice sheet sitting on the cutter grid. Found that one of the wires on the grid had broken, and grid was not heating.Replaced cutter grid. All is now working as designed. Call complete."
Near Austin, TX 78741
Jacob
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite for unit not making ice. When taking out the ice maker. The wires for the connector were already ripped out of the connector not making contact to make ice. Unit also shut off 2 seconds after taking out ice maker. Ordered parts. ; ordrng 1 W10838084 (harns-wire) and 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec)
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in system. Unit is leaking refrigerant in the RC evaporator. RC evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Office to set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78738
Brandon
Job Details: 07/28/2020
DRYER MAYTAG MED8200FW2 "Arrived on site for customer complaint of unit not starting all the time when pressing and holding the start button. I ran diagnostic test twice on UI functions, once in front of customer, unit tested good, no error codes found."
Near Austin, TX 78738
Brandon
Job Details: 07/28/2020
WASHER MAYTAG MHW8200FW0 "Arrived on site for customer complaint of error code F1E1 and unit stopping mid cycle. Found error codes F1E1 and f8e3 in diagnostic mode, I cleared error codes and tested ACU as described in tech sheet, unit passed all tests, out had correct polarity and power. Diagnostic cycle passed all tests. Informed customer they could run unit on a different outlet, or have outlet checked for loose wiring."
Near Round Rock, TX 78681
Wesley
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for broken adjusters and replaced adjusters with kit. Also found clip in silverware basket broken. Replaced basket. Unit is now operating as designed. Advised customer on repair. And advised on use and care.
Near Manor, TX 78653
Eman J.
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 arrived onsite for dishwasher spray arm not working. Tested system. Found pump and motor faulty. Replaced pump and motor. Tested system. Found upper spray arm faulty. Replaced spray arm. Tested system. Everything works as designed. Job complete.
Near Coupland, TX 78615
Andy
Job Details: 07/28/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range not heating properly. Tested and inspected unit and found unit not heating in bake or broil due to failed control. Ordering needed part. Office to schedule return trip. .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE and 1 W11122555 (cntrl-elec)
Near Georgetown, TX 78628
James
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 Arrived on site and found cooktop light constantly on. Found relay on control stuck in closed position. Installed new control and tested operation. Unit tests good. Job complete
Near Austin, TX 78731
David
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to install damper to resolve short cycling damper issue. Installed new damper held down switch for door and verified cycling does stop now instead of always running. All is working as designed. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 07/28/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on job to replace icemaker. After replacement test operation ; ordrng 1 W11194380 (VALVE )
Near Austin, TX 78725
Eman J.
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for freezer frosting over. Defrosted system. Found control and thermostat faulty. Replaced parts. Tested system. Found gasket not sealing completely. Ref worked gasket. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78754
Eman J.
Job Details: 07/28/2020
MICROWAVE KITCHENAID KMHS120EBS1 Arrive onsite for dead mw. Tested system. Found fuse faulty. Replaced fuse. Tested system. Everything works as designed. Job complete.
Near Manor, TX 78653
Eman J.
Job Details: 07/28/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for elements not working. Tested system found top left burner and switch faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78732
David
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to diagnose one refrigerator with ice dispenser not dispensing. Customer informed me that the dispenser door would ice over regularly and not open until they got the ice out. Ordering new ice door and dispenser motor. Could not verify which was allowing the air leak, replacing both doors. Office to reschedule when all parts are available. ; ordrng 1 W10702031 (door-ice) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)"
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found it is unplugged by homeowner and is not running. After reconnecting to power found 120 V to inverter but compressor is not running. Spoke with tech line and they recommended replacing inverter 7728423391. After speaking with tech line found pantry UI is not showing any power and found harness is damaged. Will also bring these back if needed Inverter , pantry UI harness, pantry UI, harness labor labor; ordrng 1 W11087200 (invrtr-box) and 1 W11170612 (PANTRY UI HARNESS) and 1 WPW10769076 (cntrl-elec)"
Near Taylor, TX 76574
Andy
Job Details: 07/28/2020
REFRIGERATOR IKEA ID5HHEXTS01 Arrived on site for refrigerator not dispensing water and leaking. Tested and inspected unit and found water tube in door is broken inside door and whole door will need to be replaced to fix issue. I
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL KOCE500ESS01 Arrived on site to replace turntable ring for microwave. Replaced part and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78745
Jacob
Job Details: 07/28/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived onsite for unit leaking. Did see floor had previous water stain looked like was leaking in between the door. Tested unit. Could not replicate the issue. Let customer know possibility that the dishes may be placed in odd ways causing the water to drip out. No leaks at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 07/28/2020
VENTHOOD KITCHENAID KVUC600JSS0 Arrived onsite to test unit for damage. Tested unit found damaged damper. Unit not installed. Left damper with unit. Unable to test unit being uninstalled. Job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 07/28/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range not heating properly. Performed whirlpool temperature test at 350° and watched high and low swing cycles and found average temperature at 352° all operations are normal. No gas leaks present at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
REFRIGERATOR GE GTS22WCPCRBB Arrived on job to replace control. After replacement test operation air flow good. No leaks detected at time of service
Near Austin, TX 78703
Scott
Job Details: 07/28/2020
DRYER MAYTAG MED6630HW0 Arrived on site for leaking dryer . Found valve on steamer having a drip . Customer prefers just to have the steam not hooked up to water . No repair needed . Water will be disconnected from dryer . . Job complete .
Near The Hills, TX 78738
Brandon
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of freezer light not working and upper fresh food lights not working, found failed module in freezer section, I replaced module, unit tested good."
Near Cedar Park, TX 78613
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and repaired ice maker with adjustments to existing position. All checks good nit is now operating as designed.
Near Lago Vista, TX 78645
Lou
Job Details: 07/28/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested manually. The unit operated as designed and showed no error codes. I turned the unit on and when the water began to dispense into the reservoir, the water dispensed slowly and the filter head began to drip/leak. Due to the slow fill and leaking, I am ordering the filter head ad will return with all prescreened parts. Unit turned off before leaving. No water leaks observed at the end of service. ; ordrng 1 W11266112 (housing)"
Near Round Rock, TX 78664
Kayman
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found a good amount of oily substance under and near the compressor. I also found that the compressor is pulling 2.5 amps while running which is slightly high. The compressor is running but no evidence cooling in both compartments and no frost pattern. This unit will need a sealed system repair. Ordering (W11116006) fresh food evaporator. (W10832994) compressor (WPW10143759) drier (W11094466) 3 way valve (W10913906) access valve. (W11087200) inverter just Incase. Requesting SS tech and 2 hour job for sealed system repair. Office to RS with customer. ; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11094466 (valve) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Leander, TX 78641
Lou
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher noises. Upon further inspection, the builder advised that the inspector said the unit is too loud and maybe missing the sound insulation wrap. I find the sound shield in place but not wrapped correctly. I place the unit in diagnostics and tested showing no error codes. Unit is operating as designed. I pulled the unit out and adjusted the shield and retested. Unit continued to operate as designed with normal sounds. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Robert
Job Details: 07/28/2020
WASHER WHIRLPOOL MHW8630HW2 Arrived on job to replace control and harness. After replacement test operation all functions working properly. No leaks detected at time of service
Near Austin, TX 78747
Leonardo
Job Details: 07/28/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged panel. Tested unit found damaged panel. Unable to install new one due to damage on the new panel. Ordering part#W11097777. .; ordrng 1 W11097777 (PANEL)
Near Lago Vista, TX 78645
Lou
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH32519HW3 "Arrived on site to inspect microwave not venting. Upon further inspection, I tested the unit fan and could hear it coming on, but could not hear the damper opening. I pulled the unit from the wall and found the damper badly bent. I removed and replaced the damper and retested and the unit is operating as designed. Job completed."
Near Wimberley, TX 78676
Kevin
Job Details: 07/28/2020
DISHWASHER GE PDP715SYN0FS "Arrived on site and reset TCO per recommendation, Confirmed connections to heating element are correct. Advise customer to use less detergent, run hot water before starting cycle, and use dishwasher magic to remove all soap buildup. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on job for complaints of freezing temperature. Check thermistor, in range recommended replacement of control and UI. ; ordrng 1 W11269232 (CONTROL UI ) and 1 W11399844 (CONTROL )"
Near Austin, TX 78745
Luis
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for cooling compliant. Unit powered itself off,diagnosed a defective control. Installed a new main control added adhesive to gaps between liner and cabinet"
Near Buda, TX 78610
Jacob
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived onsite for unit making a noise inside refrigerator. Heard unit making a noise. Found that the control damper was half working. Replaced control damper. Tested unit. Unit test good. No issues at this time. Job complete
Near Canyon Lake, TX 78132
Robert
Job Details: 07/28/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived on job to replace igniter and panel. Replaced panel but igniter wrong part. Ordered burner head. ; ordrng 1 WPW10515455 (burnr-head)
Near Austin, TX 78723
Scott
Job Details: 07/28/2020
DRYER AMANA NED4655EW1 "Arrived on site for drum loose . Found nails stuck in front felt forcing drum off felt . Removed nails ,all checked normal. No lint build up at time . Job complete ."
Near Cedar Park, TX 78613
James
Job Details: 07/28/2020
DRYER GE GTD42EASJ2WW Arrived on site and installed new base and top bearing. Tested operation and found unit working properly. Job complete
Near Austin, TX 78739
Luis
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived on site for door issues. Found bushing on hinge to spring not fully secured to hinge causing arm extension not to operate keeping switch closed. Installed bushing to hinge correctly tested door operation unit working as designed.
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
WASHER WHIRLPOOL KAWS677EQ0 Arrived on site to diagnose a washing machine with the timer that is not turning properly. Found no mechanical failures or repairs needed at this time. No leaks were found at time of service.
Near Austin, TX 78741
Jacob
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for unit not starting to pour in water. Tested unit. Found that drain motor was not working and control would not let unit start. Replaced drain motor and control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to test unit for not cleaning. Tested unit found bad inlet valve causing unit to not receive water. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
REFRIGERATOR LG LFX28968ST/02 Arrived on site to install previously diagnosed parts. I gained access to the drain tube and replaced with new. No water leaks detected. Job complete.
Near Austin, TX 78702
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged cooktop. Tested unit found cooktop was scratched. Replaced cooktop, tested unit, unit works good. Job complete."
Near Austin, TX 78702
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged control panel. Tested unit found dent on control panel. Replaced panel, tested unit, unit works good. Job complete."
Near West Lake Hills, TX 78746
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit
Near New Braunfels, TX 78130
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
Near New Braunfels, TX 78130
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
Near Austin, TX 78754
Scott
Job Details: 07/27/2020
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not starting . Ran diagnostics got latch error code . Tried and failed manually engaging lock . Ordering latch . No water leaks detected at time of service. .; ordrng 1 W10861642 (latch)
Near Austin, TX 78728
David S
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived in site for frost build up in the freezer. I inspected the unit and work area. I found the light switch frozen closed. I removed the ice and the light came on. I inspected the door gasket and found part of it not sealing to the freezer door properly. I inspected the drain tube and evaporator and found everything sealing properly. I am ordering a freezer gasket to complete the repair.; ordrng 1 W10571967 (frz door gasket (gr))
Near Buda, TX 78610
Leonardo
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to test unit for unit not heating and unit stoping at 8 seconds left. Could not pull unit out due to right side door broken keeping unit from coming out hitting cabinet. Will need 2 man job advised customer we will need to man and may still not be able to get unit out. ; saved tckt
Near Austin, TX 78746
Kevin
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site and parts are not correct and will need to be reordered; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (CONTROL)
Near Driftwood, TX 78619
Robert
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to test unit for not making ice. Replaced bail arm and extension due to ice maker not completing full cycle. Retested unit and ice maker did complete full cycle. Made customer aware that if issue continues, the wire harness may need to be replaced. Job complete."
Near Austin, TX 78731
David
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 Arrived on site to diagnose refrigerator where ice bucket is now longer seating. Took dispenser apart and found shaft seated fine. Found that the screw that holds the bottom collar onto the auger shaft is stuck backed out. Tried retightening but it won’t move. Ordering a new ice bucket assy to be shipped to customer since a technician is not necessary to install. Call complete.; ordrng 1 W11129522D2C (ice-contnr D2C)
Near Salado, TX 76571
Al
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived to inspect long drain issues.Placed the unit in diagnostics test mode and unit had the following error codes.F9E1F3-E1F8-E3F5-E2Disassembled the unit, removed and replaced the water level sensor, cleaned out the air trap assembly that was caked with debris.Removed and replaced the pump.Reassembled and tested the unit and unit tested as designed with no issues.All water lines were dry at the time of service.Cleaned work area.
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher heating element broken. During inspection found that the heating element is broken. Will need to order the heating element office to schedule. ; ordrng 1 W10518394 (heater)
Near Austin, TX 78754
Jacob
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for unit right side door not shut properly or by itself. Tested unit. Did not find any issues with the doors or leveling of the unit. No issues at this time. Job complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 07/27/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for not starting, replaced console per last visit, tested for all functions, no problems found. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. Using my jumper wire, I tested the unit and it is operating as designed minus the door switch. I removed and replaced the door switch and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FBD2400KB12B "Arrived on site for dishwasher not starting . Found door latch had failed . Replaced latch , unit is now operating as designed . No water leaks detected at time of service . Jon complete"
Near Pflugerville, TX 78660
Scott
Job Details: 07/27/2020
RANGE FRIGIDAIRE FCRC3012ABA Arrived on site for top elements. Unit is doing exactly doing as designed with new elements . Job complete .
Near Pflugerville, TX 78660
David S
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previous diagnosed parts. I removed the front left and right rear burner heads and replaced with new. I tested the burners and they both ignite properly. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not working after broil. I inspected the unit and work area. After talking to the customer about how they are broiling, I found out they are leaving the door cracked during a broil. I spoke to the customer about how the unit is designed on the it actually pulling in air right under the control panel to cool the controls and if the door is open during a broil it will pull in hot are and blow the thermal fuse. I gained access to the thermal fuse and found it opened. I am ordering a thermal fuse WPW10545255 and .; ordrng 1 WPW10545255 (fuse-thrml)"
Near Lampasas, TX 76550
Al
Job Details: 07/27/2020
DISHWASHER GE GDT665SSN2SS Arrived to inspect GE dishwasher not starting.Confirmed the complaint and found the unit was stuck in drain cycle.I cycled the power at the breaker.Unit reset itself and now operates as designed.Customer satisfied.Job complete
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
COOKTOP JENN-AIR JGC8430BDW Arrived on site to deliver a cooktop knob. Job completed.
Near Austin, TX 78750
David S
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived in site to install previous diagnosed parts. I installed new control kit. I tested the water dispenser and found no water coming out. I water valve is turned on. I tested the dispenser switch, it showed good continuity. I tested the water valves and showed a constant 12v to both and nothing changed when I toggled the dispenser. The office will reschedule during the week, so we can call techline. ; ordrng 1 W10859326 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10455331 (valve)"
Near Austin, TX 78724
Jacob
Job Details: 07/27/2020
WASHER MAYTAG MVWB750WR1 Arrived onsite for unit not pouring in cold water. Tested unit. Found that valve is not responding to put In Cold water. Replaced valve to unit. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Buda, TX 78610
Robert
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBFS20ETSS00 Arrived onsite to test unit not making ice. Tested unit and unit would not harvest ice. Need to replace icemaker with harness. Veggie drawer was broken WPW10143396 and deli end cap WP12656105. Need authorization.; ordrng 1 WP12656105 (endcap) and 1 WPD7813010 (harns-wire) and 1 WPW10143396 (pan-crispr)
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error E5 for ice maker time delay. Tested ice box fan and it’s not working properly. Tested ice maker and it is working just fine and filled with water. Found that there is an air leak on the top left hand side where the ice maker compartment meets with the liner causing a lot condensation. Ice compartment and liner gaskets will need to be replaced. Ice box fan , HV board, UI will need to be replaced to fix the ice making issue.
Near Austin, TX 78737
Luis
Job Details: 07/27/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF Ordering ui; ordrng 1 5304512624 (UI) and 1 5304513303 (UI)
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven showing error code f8e0. I inspected the unit and work area. I found the unit showing error code f8e0 and f6e4. I tested voltage from the control to the blower motor and found it sending good voltage every time. I replaced the main control due to the mismatch error code. I am ordering the blower motor and the main repair harness just in case. Both are expart the office will schedule when we have an eta on parts.; ordrng 1 W11225368 (harns-wire) and 1 W11248652 (blower)
Near Waco, TX 76705
Jonathan
Job Details: 07/27/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not count down. Removed terminal block cover and found power cord L2 line burnt up and completely detached from the terminal block. Checked terminal block to ensure no damage done to the terminal block or the L2 line and found everything in tact. Advised customer they would need to buy a new power cord to resolve their issue. Call complete.
Near Austin, TX 78701
Jacob
Job Details: 07/27/2020
DRYER WHIRLPOOL WED560LHW0 During operation of unit. Found that parts of the housing and exit pipe where chattering against each other. Used pads to quite the noise. Also let maintenance know that the vent hose was too short and crushed. Needs to be replaced. No issues at this time. Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for water collecting under the pantry drawers in the RC section. Upon inspection I found water standing in the reservoir under the pantry drawers and ice build up in the front of the freezer door in the FC section the customer stated that they had someone come out and defrost the drain pan recently then the unit worked for 6 months and stopped draining and collected water again. I accessed the back of the unit to check to drain tube for debris. I found the drain pan bone dry. I also found a decent sized air gap on the rubber piece that connects the drain tube to the chassis. This gap can let air to get up into the evaporator drain causing ice to form and block the drain hole. I advised the customer on how to defrost the unit to free the drain for water to flow correctly. . I also advised the customer to let us know if the issue returns shortly after defrosting and we will come out and do some more tests. Specifically on the pantry UI a
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer door not closing. Upon further inspection, I attempted the close the door and it would not latch. Placed the unit in diagnostics and it showed error codes F5E1 & F5E4. Cleared the codes but the door latch would not open and the door continued to not close. Looking at the latch, I found that the actual latch itself was damaged. I removed and replaced the latch and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78726
Brandon
Job Details: 07/27/2020
DISHWASHER UNKNOWN UDT555SAHP0 "Arrived on site for customer complaint of unit door handle falling off, found the nut that the set screw screws into was not in the proper position which caused the set screw not to set properly. I adjusted the nut and tightened down the set screw, unit tested good."
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBFS25ETSS00 Arrived onsite for the refrigerator doors not sealing properly. Found that both door gaskets are torn. Ordering parts and office to schedule. ; ordrng 2 W11368721 (GASKET)s
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of gas leak, bubble tested regulator and incoming gas line connections, tested good, found leak coming from manifold, ordering manifold. ; ordrng 1 W10594396 (manifold)"
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
DISHWASHER KITCHENAID KUDC10FXSS4 Arrived on site to install previous diagnosed parts. I gained access to the control and control panel and replaced new. I replaced all 4 wheels sets new. Unit is operating as designed no water leaks detected.
Near Austin, TX 78734
Luis
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KSSC48QVS10 Arrived on site for no ice. Ran diagnostics on optics test passed,found icemaker stuck in mid harvest diagnosed a defective icemaker. Installed a new icemaker,icemaker ran through a cycle and filled with water.
Near Austin, TX 78746
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed defective module installed a new led module powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
Near Cedar Park, TX 78613
David
Job Details: 07/27/2020
FREEZER WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose refrigerator with frost building in freezer section. Checked freezer compartment and found all the frost in the front of the compartment around the door. Found a gap,in the door gasket on the top side where it meets the liner. Provided customer 2 options. First option is that I attempted to mold the door gasket with a heat gun to seal. Other option was if gasket does not seal we can replace. Used a heat gun and sealed gasket to liner. Seal is holding. Advised customer to leave closed for several hours to let gasket firm up.
Near Kyle, TX 78640
Brandon
Job Details: 07/27/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for customer complaint of frost build up on inside on top of freezer. Found door seal was not sealing properly, I adjusted door upwards, unit sealed and tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite and found unit wiring improper on back side. Restored function by correcting wiring to compressor and fan. Unit is now operating as designed.
Near Salado, TX 76571
Al
Job Details: 07/27/2020
DRYER WHIRLPOOL WED9620HW0 Arrived to inspect dryer drying issues.Found the customer has loads so small the dryer sensors aren’t properly reading the dampness of the clothes.Restored factory settings and unit tested as designed.No report codes found.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 07/27/2020
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer that’s not spinning out clothes. Inspected unit and work area. Placed an in-service diagnostics and found an F0 E2 (oversuds condition) and F9 E1 ( long drain) error codes. Around the unit to an auto test and unit worked as designed. Please do not in a manual high speed spin speed test and a manual agitation test. Unit worked as designed. I said call tech line and spoke to Red SR# 7728409833. He advised that since we had both F0 E2 and F9 E1 codes, that would verify an oversuds issue. He asked me to let him know what kind of soup they were using and I mention they were using 10x concentrate laundry pods. He mentioned that ways way too much soap and if the unit couldn’t get rid of all the suds, the unit would try to flush out the suds again. If the unit could not get rid of the suds, the unit would not spin out correctly. He advised to have the customer switch to basic HE pods and if that didn’t work, switching to basic HE liquid soap
Near Austin, TX 78748
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for oven not igniting. Tested unit found ignitor was not sparking. Replaced ignitor, tested unit, unit works good. Job complete."
Near Austin, TX 78735
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for no cool found ui dead,no power to ui,replaced main control kit,powered unit on ui not functioning,good voltage to ui after control replacement unit will need control boxLm only; ordrng 1 LMONLY (LM ON,Y) and 1 WPW10468941 (CONTROL BOX)"
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found error code e2 for the ice maker. I tested the ice maker harvest and found it not working. I did an ice maker fill test and found the valve working. I inspected the ice maker it’s self and found no ice build up or blockage. I power cycled the unit. And tested the ice maker, it harvested and filled as designed. Job complete no water leaks detected.
Near Lakeway, TX 78734
Leonardo
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit turning on by itself. Found bad console replaced console test unit and found bad control board too. Replaced board and found both parts shorted again. Will order console and control and replace both at same time. ; ordrng 1 W113022464 (PANEL) and 1 W11305297 (CONTROL)
Near Round Rock, TX 78681
Lou
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door not staying closed. I found that the spring hinge was broken. I removed and replaced the hinge and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78723
Leonardo
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 "Arrived on site to test unit for not draining. Tested unit found drain motor jammed up. Unjammed drain motor. Tested unit, unit works good. Job complete."
Near Austin, TX 78757
Eman J.
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previous diagnosed parts. Replaced light. Tested system. Everything works as designed.
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL ET20NKXAW01 "Arrived on site to inspect refrigerator side panels hot. Upon further inspection, I found the side panels and the top of the unit were extremely hot. I pulled the unit out and found the condenser fan not working. I turned the blades and the fan motor came on. Due to the 27 yrs of dust accumulation, the fan motor got gunked up and stopped working. I unplugged the unit and cleaned the fan blades and motor and around the fan motor. Also cleaned off the condenser coils and back cover. Plugged the unit back in and the condenser fan motor came on immediately. I advised the customer of my findings. No water connected to the unit, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
RANGE WHIRLPOOL WW30430P Arrived onsite for the oven display not responding properly. During testing found that the overlay/keypad is causing the issue.
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Paul
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found that the unit didn’t have a sealed system issue. The FC was at 1 degree and the RC was at 38 degrees when I arrived. Mr stated that the main issue was the ice production. Mr stated the door ice maker hardly ever works and the FC ice maker is very slow. I ran service test 120 and tested the upper ice maker. I had 12VDC to it and the motor was not moving. I replaced the ice maker and ran the test again. The ice maker went one direction and stopped not going back to home indicating the Triton control is defective. Will need to replace the Triton control. The FC ice maker has an out of range thermistor causing long harvest times. The FC ice maker needs to be replaced. Ordering parts authorization, W11225853 cntrl-elec & W10898289 icemaker. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10898289 (icemaker) and 1 W11225853 (cntrl-elec)"
Near Austin, TX 78759
David
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher with sticky upper rack and broken wheels on lower rack. Examined unit and found top left slide had broken and the ball bearing enclosures were broken and stuck. Found 1 wheel missing wheels in need of replacement. Replaced slide and wheel. All is now working as designed. Call complete."
Near Buda, TX 78610
Leonardo
Job Details: 07/27/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for upper oven not working. Found broiler working but bake not coming on. Test bake element and element test good. Ordering new control board W11156486. Office to reschedule ; ordrng 1 W11156486 (CONTROL BOARD )