Service History 434 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78744

Leonardo

Job Details: 07/16/2022

Arrived on site spoke with customer advised customer we will have to reschedule due to safety and Techline not opened on the weekend office to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78704

Leonardo

Job Details: 07/16/2022

Arrived on site to Replace sump and motor. Pulled unit out and opened new sump and motor and part was damaged. Ordering part again office to reschedule ; ordrng 1 W11416362 (Sump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78704

Leonardo

Job Details: 07/16/2022

Arrived on site to replace ui and control board. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS00

Near Austin, TX 78745

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse . Test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Austin, TX 78739

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Also found heating element warped and unit not filling with enough water. Will need new sump and motor and valve and heating element.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS3

Near Buda, TX 78610

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit working as designed no leaks present job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Kyle, TX 78640

Leonardo

Job Details: 07/15/2022

Arrived on site To test unit for unit not draining. Test unit and found glass in drain motor. Removed drain motor and glass test unit and unit draining correctly at this time job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Spicewood, TX 78669

Luis

Job Details: 07/15/2022

"Arrived on site for no cool. Partial frost pattern,no traces of dye in freezer compartment,removed compressor cover found no traces of uv dye. Called tech support checked pressure reading -2 high side 200,unplugged unit let pressures stabilize per tech support internal leak customer to contact customer service with SR #SR#7734120448"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78738

Luis

Job Details: 07/15/2022

"Arrived on site for door issues. Found loose door handle,removed panel reinstalled handle reinstalled door checked door operation good."

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near Austin, TX 78735

Luis

Job Details: 07/15/2022

"Arrived on site for no ice. Ran icemaker through a cycle no water entering icemaker,disconnected fill tube unable to blow through tube,ran icemaker water dispensing from valve during fill diagnosed a frozen line. Advised tenant to defrost door,if issue continues unit will need a new door due to a defective fill tube heater line. Charge cc on file for service call fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78746

Luis

Job Details: 07/15/2022

"Arrived on site for water leaking. Found frozen drain in freezer section,removed ice build up defrosted drain checked water flow through drain good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Austin, TX 78704

Luis

Job Details: 07/15/2022

"Arrived on site for no cool. Fans running,compressor not powering on,found no power to side panel ui,ran multiple test compressor powered on then will shut off. Diagnosed unit will need new controls and compressor,compressor only part covered by manufacture warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78737

Kevin

Job Details: 07/15/2022

"Arrived on site and replaced control board and freezer evaporator motor and harness diagnosed by previous technician again. Collected for control board only, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Austin, TX 78737

Kevin

Job Details: 07/15/2022

"Arrived outside 10 inspected washer and found saved error codes F8E1, F0E4, F3E2, F0E3. Washer was sold to the new homeowner with the house. Set washer in a diagnostic cycle and found cold water valve is trickling. Removed water line from valve and found water from source is good. Washer is now working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78749

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected refrigerator and found customer has video of noise at the year, inspected evaporator fan, compressor, and condenser fan and none of them are making any excessive noise at this time. Found LED module is dim in the fresh food section and replaced it and it is now working properly. I noise customers hearing cannot be diagnosed until it is constant or until it causes a failure, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS02

Near Round Rock, TX 78681

Vincent

Job Details: 07/15/2022

"Arrived on site for built in oven, inspected unit and work area. Unit was connected to WiFi but not updated to latest update. I power off unit and replaced console. I then turn power back on to unit and connected to WiFi and we updated it to the latest update. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED8500DR3

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite for dryer with no power and be for that it would not heat. Upon inspection I found that the 3 pronged cord had burnt uP.; ordrng 1 PT220 (RANGE CORD 3 WIRE 40 AMP)

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2290HEB

Near Lampasas, TX 76550

Tyler

Job Details: 07/15/2022

"Arrived on site for refrigerator leaking water, rc door switch broken, & fc gasket torn. Upon arrival confirmed complaint. Found drain.one not connected to liner causing water to escape during defrost and onto floor. Also found bottom fc gasket torn causing ice to form on bottom side of lowest door shelf. Rc door switch had a broken lever. Office to reschedule once availability of parts is known.; ordrng 1 W10133491 (Fc gasket(BL))"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Austin, TX 78733

Matthew

Job Details: 07/15/2022

Arrived onsite for washer making noise after repair. Upon arrival tested unit. Noise was apparent. Disassembled unit to find sources of noise. Found the drive hub worn out causing rubbing noises. Notified customer that I would need to order the part. Spoke to MS and stated to complete the repair order the part and install at no charge. Ordering parts. Customer will be reaching out to office. Office to reschedule ; ordrng 1 W10528947 (Hub)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

"Arrived onsite and replaced drain pump and water pan, but inlet water pressure is so low it times out before an appropriate volume is reached for good production. Verified filter not at fault, ordering valve to repair. Office to reschedule. ; ordrng 1 W10897719 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model STICKER REMOVED

Near Lakeway, TX 78734

Luis

Job Details: 07/15/2022

"Arrived on site. Per customer ice build up on right side of evaporator,diagnosed unit will need foam block kit and a 60? defrost bimetal ordering parts ; ordrng 1 WP2182381 (Bimetal) and 1 8201798 (Block kit)"

We serviced a

GE RANGE

Model JGP3530SL1SS

Near Austin, TX 78737

Leonardo

Job Details: 07/15/2022

Arrived on site to replace module and screws and orifice holders and knobs. Found knobs stuck on LR and RR valves due to valve not turning and not being able to turn correctly safety issue. Also found bad switch harness because it continues to spark. Will order both valves and switch harness before removing screws. Office to reschedule ; ordrng 1 WB18X31385 (Spark harness) and 1 WB21X29411 (LR valve) and 1 WB21X29410 (RR valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for not cooling. Replaced start device and run cap with no improvement. Recommend replacing compressor and crimp kit as unit is r600. Needing 2hrs and SS tech on return visit. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Coupler) and 1 W11506621 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11598434 (Evap) and 1 W11506620 (Coupler) and 1 W11504450 (Coupler) and 1 Nitrogenkit (Nitrogen kit) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Crimpkit (Crimp kit)

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL1

Near New Braunfels, TX 78132

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for error f7e2(wash motor failure). Sump assembly I was sent with was damaged. Needing new sump assembly. Office to reschedule. ; ordrng 1 W11460946 (Pump&motor)

We serviced a

GE WASHER

Model GTWN2800D1WW

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect washer load size selection not working. Upon further inspection, the customer advised that the load size switch isnt resetting and the timer gets stuck on some loads. I manually tested the timer and all mods operated as designed. I checked the motor error LED and found it flashing normal. Checked the load switch and found it not selecting correctly. I am ordering the pressure switch and knob (broke when removing) and will return with the timer. Scheduled return service for 07/26/22. No water leaks observed during service.; ordrng 1 WH12X10479 (Pressure switch) and 1 WE01X20378 (Knob)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Liberty Hill, TX 78642

Lou

Job Details: 07/15/2022

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E0-low-fan speed. I pulled the unit from the wall and tested voltage at the control at points P5-4 to neutral and got zero voltage. Tested the high speed at points P5-5 to neutral and got 121V. Tested voltage at the P4-1 to P4-2 and got 0VDC. Following the tech sheet, the main control has to be replaced. I found the control prescreened for today was the incorrect part due to not having the last 2 digits to the model number. I corrected the model in the ticket and am ordering the main control and blower and office to schedule return service due to the availability of parts. ; ordrng 1 W11598254 (Main control) and 1 W11598119 (Blower)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS00

Near Georgetown, TX 78633

Kimo

Job Details: 07/15/2022

Arrived onsite for microwave with code for a stuck key/shorted key. Upon inspection I found code stored and the unit not responding to touch at times. I power cycled unit and found no change then I replaced the control and found no change. I am ordering 1x console. Office to reschedule.; ordrng 1 W11229663 (PANL-CNTRL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Florence, TX 76527

Gerry C

Job Details: 07/15/2022

"Arrived to inspect cooling in FC. I found the FC evaporator filled with frost and I used steam to remove it. I tested the defrost system and found all components intact and reading electrically as specified within the service manual. The defrost element also heated within service test mode. During testing, I found the FC door switch required replacement and the leds within the FC and upper RC would not illuminate until I tapped on the FC led and then it only lit all of the circuit dimly. Office to authorize and order the HV control, FC led, FC door switch and RC upper lights. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11224256 (HV Control) and 1 W10695459 (Light, FC) and 1 W11396033 (FC Door Switch) and 1 W11239944 (RC Cieling Lights)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Cliff

Job Details: 07/15/2022

Arrived on site to diagnose a range with a door panel separating. Found stainless steel skin separating from door glass. Front door panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11176456 (Panel)

We serviced a

ROPER DRYER

Model RED4516FW

Near Dale, TX 78616

Andrey

Job Details: 07/15/2022

"Arrived on site to test unit for no heat tested unit found blown thermal cutoff, part was recently replaced unit has no restrictions in vent, called office and was advised to check the cycling thermostat, turned unit on and noticed that it just stays hot and does not cycle, replaced thermal cutoff but ordering cycle thermostat and door seal is really damaged and also needs to be replaced, office to reschedule ; ordrng 1 WP3387134 (Cycling thermostat) and 1 W10861521 (Door seal)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Kyle, TX 78640

Andrey

Job Details: 07/15/2022

"Arrived on site to test unit for no ice production, tested unit, ran ice maker diagnostics and ice maker reading that the bucket is full but no ice in it, valve is activating, all door switches and registering good, all components in diagnostics mode work good but but no ice production, customer stated that FC at times will not get bellow 20 degrees, recommend replacing control kit, FC evaporator fan cover and evaporator harness with thermistors and ice maker on return visit, office to reschedule ; ordrng 1 W11394920 (Evaporator fan cover) and 1 W11396530 (Evap harness) and 1 W11318270 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I found the FC evap cover with ice/frost built up on it. I removed the cover and found the evaporator engulfed in ice/frost. Tested the defrost element and it is operating as designed. Tested the defrost thermistor and it is out of range. I removed the ice/frost from the evaporator with my steamer. I am ordering the evap harness and control box and office to schedule return service due to the availability of parts. I recommend that the customer unplug the unit 24 hours before we return to allow the unit to defrost. No water leaks observed during service.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that they noticed items in the FC section not staying frozen. I tested temps in the FC=36 degrees. I placed the unit in diagnostics and checked the thermistors and documented temps. I found the thermistors all reading properly. I found the Max, minimum and average temps in the FC were too high.. FC Max=35, FC minimum= -16, FC average= 22. I tested the unit fans and found the FC fan not working. The ice maker fan and condenser fan is operating as designed. I tested the ice maker and found error E3-cannot find home position. I tested the fill tube and it is operating as designed. I am ordering the evap cover assembly and ice maker and scheduled return service for 07/16/22. No water leaks observed during service.; ordrng 1 W11394920 (Evap cover)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS

Near Pflugerville, TX 78660

Vincent

Job Details: 07/15/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint unit does not spark. Tested voltage at wall plug and was good. Removed cooktop cover and found spark wire smashed. I did a temporary fix but will need to replace spark harness and returning with main harness. No gas leaks where observed during service. Office to reschedule when parts are available.; ordrng 1 W11561436 (Harness) and 1 16515 (Clip harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Hutto, TX 78634

Vincent

Job Details: 07/15/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint light not working. Inspected unit and found deli drawer module badly corroded and full of water and door harness was damaged. CX complaint was also not making ice. I tested unit and found icemaker harvesting but when I would set it to fill it would not fill and can hear the valve but no water was doing trough. Im ordering dual valve, deli drawer with module, icemaker , LED module, main control board and UI. Returning tech to install all parts ordered and properly level unit. No leaks where observed during service. Office to reschedule when all parts are available.; ordrng 1 W10804160 (LED supply module) and 1 W10815668 (Deli drawer with module) and 1 W11330971 (UI) and 1 W11483245 (Icemaker) and 1 WPW10675033 (Control board) and 1 W11482383 (Dual valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Austin, TX 78721

Joe Z

Job Details: 07/15/2022

Arrived onsite for NOT COMPLETING CYCLES . Upon arrival inspected unit and found tub full of water. Drained all water with vacuum. Ran diagnostics and could not get drain pump energized. Test drain pump and resistance was way off. Need to replace drain pump.Replaced drain pump. Drain pump not energizing. Not getting voltage from control. Need to replace control . Ordering control. Office to reschedule ; ordrng 1 W10761028 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78753

Scott

Job Details: 07/15/2022

"Arrived on site for no cool fridge . Maintenance had moved to shop. Found evap barely any frost. Talked to CS . Ordering sealed system . 134 system . 3 hrs , service port , uv drier ,compressor,evap. Call to set return ; ordrng 1 Serviceport and 1 Uvdrier. and 1 3hrs and 1 W10570565 (Evap) and 1 W10798720 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite for refrigerator not keeping properly temps. Upon inspection I found that the rc evap was frozen. I removed ice and found that the drain pan was warped causing the issue. I also found Service Pointer #: W11092686 Rev. G and order the drip pan. Returning tech to flow the sp as per page 2 of sp(see pix for steps) I advised customer to defrost fridge before we come back on the 22nd. Reschedule for 07/22/22; ordrng 1 W11457241 (Drip pan)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Austin, TX 78748

Leonardo

Job Details: 07/15/2022

Arrived on site to replace cooktop. Looked under cabinet and found vent broken already. Advised customer about broke vent before I touched it and customer said it was the previous tech when he pulled the unit out. Replaced cooktop and spoke with chase and will order new vent office to reschedule ; ordrng 1 4396010RP (Vent)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Buda, TX 78610

Leonardo

Job Details: 07/15/2022

Arrived on site to replace heating element per special project. Tried to pull unit out but couldnt due to wood floor stuck above the feet. Customer will need to remove wood floor to be able to access the unit to do repair. Customer will call back when they get access to the unit. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Cedar Park, TX 78613

David S

Job Details: 07/15/2022

"Arrived on site for rc section not cooling below 50. I gained access to the rc evaporator and found no frost pattern. I put the unit into test 3 and verified the fan is workin. I preformed a temp test in the freezer and found it at 0 degrees. I gained access to the control and tested the defrost heater, all thermistors. I found them all in range and reading properly. I put the unit into a forced defrost and found it would not go, indicating a bad control. They agreed. The office will reschedule when we have eta on the part.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Georgetown, TX 78633

Paul

Job Details: 07/15/2022

MG. Arrived on site for icemaker not making ice. Entered diagnostics and verified proper temperature and thermistor readings.. Found it off and customer stated they turned it off. Icemaker cycles properly. Found water coming out of dispenser and icemaker valve was slow. removed filter and rechecked. Water pressure good. Customer will need a new filter. Customer had house sitter. Turned icemaker off and advised customer of what to do when she returns. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected microwave and found center rack is still present, removed it to prevent interior sparking. Also found there is no external vent. Alerted builder and they are aware of vent. Found connection on countertop lighting at Control board is loose and reset it. No further repair is needed on microwave, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Waco, TX 76710

Jonathan M

Job Details: 07/15/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Brandon through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the units were an auto test and the unit seemingly was working as designed. Ran the unit through normal water cycle and found the unit fill and then agitate. The unit agitated for about 10 minutes and then errored out with that code again. Tested the unit on a cold wash cycle and found the cold water valve not pulling in any water. Removed the hose from the valve and found the customer had no water supply to the unit on the cold water valve side. Did advise customer they will need to fix their water supply issues. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Georgetown, TX 78633

Paul

Job Details: 07/15/2022

Arrived onsite for a dishwasher with rail end caps coming off. I found the left end cap for the upper rail had come off but was not broken. I put the end cap back on correctly and made sure it snapped in place. I rolled the upper rack into the end caps and showed the customer they would not come off. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Paul

Job Details: 07/15/2022

Arrived onsite for a refrigerator with ice all in the bottom of the FC. I found ice coming out of the lower evaporator cover vents on the left side and ice in the bottom of the FC. I found the wrong fill tube installed on the icemaker and it was about 1 1/2 to long. I cut the fill tube off and removed the evaporator cover finding the drain restricted. I cleared the drain and remove all the frost and ice. I reinstalled the icemaker and tested. The icemaker works as designed and there were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Waco, TX 76705

Jonathan M

Job Details: 07/15/2022

"Arrived on site for a washing machine that is that is not completing cycles. Inspected unit and work area. The customer advised the issue is still ongoing with the long drain error code. Did confirm the customers complaint in diagnostics and also found an F5 E2 (door lock error) error code. I ran the unit through a diagnostic test in the unit ran as designed. Check the pressure hose, pressure dome, drain pump, and fill valves and all checked good. I called Whirlpool Techline and spoke to Bruce 7734123585. He had me run through a few checks and advised the issue would have to be with an over sudsing issue or a harness issue. He advised the customer to run another load and check to see if there were suds inside the unit. Did confirm suds inside the washing machine during the diagnostic cycle. Advise the customer to run a few loads and call back if further issues persist. The office will need to order the lower wire harness if the problem still persists. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Paul

Job Details: 07/15/2022

Arrived onsite for a refrigerator and installed an icemaker kit that was left there by JB Hunt. I ran the unit thru a harvest and checked for leaks. The icemaker is working as designed and there were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC416FW0

Near Austin, TX 78722

Joe Z

Job Details: 07/15/2022

Arrived onsite for WILL NOT WORK . Upon arrival ran diagnostics and got F8-E1 long fill. Ran manual test and found slow cold water fill. Hot water is correct. Found water pressure on cold supply is at low pressure. Valve is operating correct.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS4A

Near Austin, TX 78744

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for unit not starting. Test unit and found no power. Test unit and found switch turned off. Turned switch on and unit started right away job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Cedar Park, TX 78613

David S

Job Details: 07/15/2022

"Arrived on site for Fridge leaking. I inspected the unit and work area. I found no standing water in the rc or fc. I gained access to the drain tube and found it clogged, causing water to back out of the tube and under the fridge. I removed the clog and made sure the tube flows freely. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Leander, TX 78641

David S

Job Details: 07/15/2022

"Arrived on site to inspect the wall oven. I inspected the unit wiring and found everything intact. The only thing is the lower broiler element needs to be replaced. I Called whirlpool safety and spoke to Steve., I advised Steve of my findings and Provided a parts concession w13j2bwp1, to cover the broiler. I installed the element and reassembled the unit. I set it to 35 and ran both ovens. I found them getting to temperature with no issues and cycle right.

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite to install previously diagnosed parts. Upon gaining access to the evap I found that the inner cabinet had cracks in it near the evap causing the issue. I advised customer off what I found and he elected not to have the parts installed. I advised him that there is no 100* fix for this and that I could try to seal the cracks but there will be no warranty on the repair. He agreed to have the cracks seal I I sealed them up as best I can with sealant. 8201711.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78641

David S

Job Details: 07/15/2022

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I temp tested the fridge and found it at 50 degrees. I found ice build up on the rc evaporator. I found service pointer W11329116C, the model falls under but the serial number is out of range. I followed the diagnostics steps according to the point. I found the fan working, the thermistors reading properly. I found the control on an old version 4.0.0. I installed the new control kit and steamed out the evaporator until it was clear. C

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Georgetown, TX 78633

Kimo

Job Details: 07/15/2022

Arrived onsite for range oven not reaching 350* upon arrival I performed a temp test low323* high 369* low 330*. And an average of 340.6* I adde 10* to the offset and found the unit heating closer to its set temp. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected regulator and found it has a hairline crack where gas line was installed, replaced regulator and insured oven is heating properly and cooktop burners are working correctly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Austin, TX 78744

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for left front burner not coming on. Replaced switch test unit and unit reading cooktop hot due to bad burner. Replaced left front burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Austin, TX 78704

Matthew

Job Details: 07/15/2022

"Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and found Lf (long fill) error code. Cleared codes and ran test. Auto test passed however did not seem to reach full rpm. Power cycled unit and re tested. Unit is now reaching full rpm. Ran another auto test and passed, then ran normal load and passed. Unit is currently functioning properly. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78731

Matthew

Job Details: 07/15/2022

Arrived onsite to replace previously diagnosed parts. Replaced right door gasket. Molded to fit door. Unit is functioning properly. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrew

Job Details: 07/15/2022

"Arrived on site to test until for broken rail and not cooling properly. Customer stated stuff will thaw completely out in FC and would randomly start working. Compressor was burning hot. Cooled compressor and temporarily replaced start device and run cap with no luck. Unable to get compressor to engage. When about to walk out and leave compressor kicked on. Took rear cover off and found pulling .4 amps. Unit receiving proper voltage condenser motor engaging. Evap motor engaging. Heater working as designed. Do not recommend any further repairs as not confident repairs would hold. If wanting to proceed recommend compressor, evap, condenser motor, rear harness, control and evap harness. Office to review and reschedule as necessary."

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Cedar Park, TX 78613

Wesley

Job Details: 07/15/2022

Arrived onsite and found unit unit dryer not drying. Determined the vent was not flowing properly. Used tester and indicated poor airflow. Was able to correct airflow issue and advised customer on findings and status. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

Arrived onsite and repaired dryer with unresponsive control by resetting unit and cleaning ui harness connection. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

Arrived onsite for squeal and found repair kit would be needed to repair roller and pulley noise. Repaired unit! All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pflugerville, TX 78660

Wesley

Job Details: 07/15/2022

Arrived onsite for f27 sudsing error. Reset unit in service diagnostics and tested. All checks good. Unit is now operating as designed.

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXDSM01

Near Austin, TX 78728

Wesley

Job Details: 07/15/2022

Arrived smite and found e2 error code and icemaker would not harvest in diagnostics. Found heater not coming and arms stuck in ice. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78728

Wesley

Job Details: 07/15/2022

Arrived onsite and replaced timer to restore normal contact function. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHW00

Near Austin, TX 78732

Luis

Job Details: 07/15/2022

"Arrived on site. Removed cover defrosted evaporator,installed new cover assembly changed defrost setting to basic.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78734

Luis

Job Details: 07/15/2022

"Arrived on site for no lights. Diagnosed a defective led module per service pointer replaced all led modules,all leds working correctly after replacements.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78738

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for unit not starting. Found water sitting at the bottom put the unit on drain mode and unit drained correctly. Started normal cycle and unit started right away. Could not duplicate the problem at this time unit working as designed job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBT5511KSS01

Near Austin, TX 78734

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for door squeaking. Test unit and found metal to metal rubbing. Greased door hinge test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS

Near Briarcliff, TX 78669

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for left front burner not igniting. Test unit and found clogged orifice. Cleared orifice test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XBL00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for not heating properly. Found customer was using improper sized pans for certain burners. Advised customer on where pans can and cannot be used. Also advised customer to have 3/16 cutout on cabinet done to provide proper venting per installation instructions. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near New Braunfels, TX 78132

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for leak. Found water line was extremely loose. Tightened hose and unit is no longer leaking. Also found reservoir drain cap was loose. Tightened cap and ran diagnostics with no issues. Unit is making ice.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Marcos, TX 78666

Andrew

Job Details: 07/15/2022

"Arrived on site to replace heater per SP. Replaced heater, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/15/2022

"Arrived on site to replace heating element per SP. replaced element, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Jarrell, TX 76537

Gerry C

Job Details: 07/15/2022

"Arrived to inspect no operation. I found the unit was on a GFI or AFI breaker and it had tripped. I reset the breaker and tested and the unit operated as designed. I verified the terminal block connections were as they should be and advised the CX on my findings and how to fully reset the breaker. Operational test good, the unit heated and cycled as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Jarrell, TX 76537

Gerry C

Job Details: 07/15/2022

Arrived to inspect no heat in large burner. I found the front left burner had failed and burn all three element connections out. I removed and replaced the element and replaced the switch due to the large current shorting that occurred. I tested the unit and it operated as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78723

Joe Z

Job Details: 07/15/2022

Arrived onsite to install previously diagnosed parts. Replaced inverter. Test unit. Unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Austin, TX 78724

Joe Z

Job Details: 07/15/2022

"Arrived onsite for SAME ISSUE WITH THE LIGHT FIXTURES. Upon arrival found same issues as previous repair, but different module is needed. Need to replace FC module. Replaced 1 FC module . Unit operates correctly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78754

Joe Z

Job Details: 07/15/2022

Arrived onsite for Washer no water not advancing. Upon arrival. The supply water valves were just not turned on after install. Unit is operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Manor, TX 78653

Joe Z

Job Details: 07/15/2022

Arrived onsite for unit with no power. Test unit and there is no voltage to unit at junction box. Tested wall out let and r there is no voltage in outlet. Plugged unit in different outlet and unit operates as designed. . No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Jarrell, TX 76537

Gerry C

Job Details: 07/15/2022

Arrived to inspect dryer not starting. I found the lever had failed on the dryer door switch and I removed and replaced it. I tested the unit and it heated and cycled as designed. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Waco, TX 76711

Jonathan M

Job Details: 07/15/2022

Arrived on site for a washing machine that is leaking. Inspected unit and work area. Confirm the customers complaint and found a valve broken. Replace the valve and tested the unit. The unit began to work as designed with no leaks present. Call complete.

We serviced a

ADMIRAL DRYER

Model AED4675YQ1

Near Waco, TX 76710

Jonathan M

Job Details: 07/15/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. Tested the dryer on a time dry cycle and found the unit heating and working as designed. The customer advised that the unit does heat but it is not drying their clothes. Tested the unit and confirmed proper airflow coming from the dryer. Found the unit cycling as designed. I did advise the customer the issue was most likely with their venting going out of the home if they are still having this issue. Customer is going to try to clean out the vents themselves and will call back if other issues persist. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Waco, TX 76712

Jonathan M

Job Details: 07/15/2022

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised at the unit stopped making ice a few days ago and then has been making ice sense. Found the ice been filled 2/3 full of ice. The unit was in the middle of an ice making cycle and did verify the unit was making ice. Watched the unit fill, recirculate, harvest, and restart. Everything is working as designed. Spoke to PR and was advised that based on the current information theres no way to determine what initially caused the failure. Advise the customer to call back if any other issues persist. Call complete."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Belton, TX 76513

Jonathan M

Job Details: 07/15/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran through diagnostics and found an F8 E1 (low/no water detected during fill) error code. And the unit through an auto test and the unit ran as designed. I ran the unit through manual testing and found the valve, drain pump, and driving parts all good. Ran the unit through normal wash cycle and found no problems with the cycle. The customer advised that the issue only happened on one load and then she was unable to get the unit to start a cycle. Showed her how to clear the drain pump if the drain pump is actuated and is not along her to make selections. Call complete."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Luling, TX 78648

Andrey

Job Details: 07/15/2022

"Arrived on site to test unit for broken missing parts, customer stated that unit is not latching, tested unit found unit is latching, ran diagnostics and found unit will not agitate, replaced shift actuator from track stock w11481722, tested unit , unit now running as designed, floor under unit is Roddy now causing back feet to sync into the floor advise customer to fix issue before running unit due to unit is extremely wobbly, unit will not function correctly if this is not fixed, customer stated that she will get it fixed before running unit, at this time job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Lampasas, TX 76550

Tyler

Job Details: 07/15/2022

Arrived on site for dishwasher with upper rack broken. I find arrival confirmed complaint and after further inspection I found that the adjuster mounts had broken the tabs causing you to fall off the rails. After replacing the adjuster mounts I was able to reassemble the rack and found it could hold on the rails as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG770H0FZ0

Near Kempner, TX 76539

Tyler

Job Details: 07/15/2022

Arrived on site for range not allowing any control functions or for the oven to turn on. Upon arrival confirm complaint and upon further inspection found at the unit had a stable 120 V connection going to the control through the P6 connector. Ive been found that main control had a burn mark causing control not to respond to power supply or input. Replaced control then reassembled and tested unit. Found range had full functionality restored with no failures. Call complete

We serviced a

GE DRYER

Model GFDN240EL1WW

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/15/2022

Arrived on site to install previously diagnosed console. Upon arrival installed acquired part then reassembled intested unit and found it could turn on and off as designed and heat.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/15/2022

Arrived on site for dishwasher needing recalled gold bushing element replaced. Upon arrival confirm the element have a goldfish in style. Replace elements and reassembled and tested unit and verify that there are no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS246GL0

Near Andice, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and at the end of the cycle, the unit failed to drain. I checked the hose and found it good as some water was going though to the disposal. I removed and replaced the drain pump and retested and same results. I found debris at the check valve that was blocking the valve from fully opening. When I went to replace the drain hose with check valve, I found the hose going to this disposal was badly kinked and almost broken. I removed and replaced both hose and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Andice, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect range cooktop middle burner flames. Upon further inspection, I tested all burners and found all flames good. The middle burner took a little longer to fully ignite. I disassembled the burner and found cooking oils/grease in between the cap and burner head clogging the grooves of the burner head and not allowing gas to flow freely. I cleaned the cap and burner head and reassembled and retested. Unit is operating as designed. I advised the customer that while using the burner; if theyre using the oven at the same time, the flames on the middle burner will move around due to the airflow from the oven vent blowing directly on the middle burner. I demonstrated for the customer. No mechanical failures found. No gas leaks detected during service, job completed."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US-02

Near Liberty Hill, TX 78642

Lou

Job Details: 07/15/2022

"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit in diagnostics and checked error codes and found Ub-unbalanced load. Continued in diagnostics and the unit is operating as designed. Tilted the unit back, and inspected the components underneath and all are good. Inspected the control and found no burnouts. Lifted the top panel and inspected the suspension rods and all four were good and straight. Tested the drum by pressing down in the middle of the basket and the assembly came straight back up with very minimal bouncing. Tested the unit is a spin cycle and unit is operating as designed; no mechanical failures found. Advised customer of the tests performed and my findings. I made recommendations for use and care, as well as, detergent and softener use. Customer has a water softener system in the home. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78758

Scott

Job Details: 07/15/2022

"Arrived on site for not making ice . Tried reset button , IM didnt respond . Replaced icemaker . Ran harvest . Harvested and filled normally. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Austin, TX 78759

Scott

Job Details: 07/15/2022

"Arrived on site for oven dead . Found thermal fuse had blown . Replaced fuse ,ran preheat . All checked normal. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Austin, TX 78759

Scott

Job Details: 07/15/2022

"Arrived on site for no water entering washer . Found valves clogged with debris . Replaced valve all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Austin, TX 78759

Scott

Job Details: 07/15/2022

"Arrived on site , replaced drain pump. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Austin, TX 78756

Scott

Job Details: 07/15/2022

"Arrived on site for dead washer . Ui is not lighting up or responding . Getting voltage to UI. Replaced ui and ran diagnostics, no error codes and ran diagnostics wash . No water leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Paul

Job Details: 07/15/2022

Arrived onsite for a refrigerator with a icemaker leaking. I found the harness hanging down and not letting the bin fit correctly and the wrong fill tube extension used. I corrected the harness and installed the correct extension. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.