Service History 433 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78729

David Z

Job Details: 09/13/2021

Arrived on site to diagnose refrigerator that was leaving the open door light on. Customer is able to push on the freezer door and lift up sometimes to get the light to go off. Examined freezer door and found its not closing easily on both sides. Found the gears on the slides were not matched up and one side was off by a couple teeth. Removed door and reseated the shelf. Leveled unit and lifted door slightly. Retested and found door switch is having good contact at all times. Unit working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KEU

Near Georgetown, TX 78633

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that when the compressor comes on, the unit begins to make a loud grinding noise. Also, the ice maker isnt producing ice and the ice bin is broken. Upon arrival, the unit wasnt making the noise and was quiet. I checked the condenser coils at the bottom the unit and when I moved the unit doors just right, the noise would appear. I found the coil is vibrating on the metal support below the coils. Using my screwdriver I could move the coils and the noise would stop. Over time, the noise stopped on its own. I would have to place some spacer pads between the coils and support to stop the noise permanently. I tested the ice maker and found ice getting jammed in between the tines and not allowing the tines to move. Also found it not dispensing water. I found the ice bin pan is broken and the screws holding the crusher in place are rusted.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and found unit operating with failed power block connection. Unit is now operating as designed after repairing wiring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GTGXNQ00

Near Temple, TX 76504

Tali W

Job Details: 09/13/2021

"Onsite for knocking noise near freezer section, compressor turning off and icemaker dispenser not working properly. Found compressor running and pulling 1.4A. Condenser coils had dust build up causing mullion to be warm to touch. Condenser fan operating. Found IM bail arm down (on) causing knocking noise due to water not being connected and valve opening. Found dispenser components broken, not allowing the the ice door to open. Ordering dispenser components and informed customer to clean condenser coils thoroughly. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2196195 (Ice door pin) and 1 WP2180259 (Dispenser arm) and 1 8201515 (IM motor) and 1 987121 (Ice door shield)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78724

Scott

Job Details: 09/13/2021

"Arrived on site for washer making noise and poor washing . Ran diagnostics and found unit not agitating properly. Replaced actuator, ran calibration and wash cycle test. Ill check normal no water leaks detected at time of service job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC0

Near Austin, TX 78734

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of dryer making loud noise, found failed idler pulley, ordering repair kit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Killeen, TX 76549

Tyler

Job Details: 09/13/2021

Arrived on site for refrigerator freezing up under ice bucket. Upon arriva I found and confirmed Sony ice build up in dispenser and found it due to the dispenser door flap not shutting all the way after activated. Found ice bucket dispensing as designed and door closing properly. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78665

Wesley

Job Details: 09/13/2021

Arrived onsite and tested unit for failure of fridge to cool and ongoing ice production issues. Found likely clogged p trap. Removed and cleaned trap. Tested unit in diagnostics and found unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Buda, TX 78610

Kevin

Job Details: 09/13/2021

"Arrived on site and found no incoming water from cold water valve. Will need to order correct valve assembly; ordrng 1 W11210459 (Valves)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRTB1

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to inspect ice machine not working and tripping the breaker. Upon further inspection, I placed the unit in diagnostics and tested. Unit filled the reservoir and recirculating pump came on, but the reservoir drain pump failed. The compressor and heat valve both operated as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model KSSC48QVS02

Near Jonestown, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a refrigerator with no cool in the freezer. Upon arrival the customer stated that the unit was now no longer cooling in the RC either. The temps in the unit were in the 80s. I found the evap fan and condenser fan running. I gained access to the evap and found no frost pattern or ice build up. I gained access to the compressor and found it running, but extremely hot to the touch. This indicates a failed SS. Office to reschedule. ; ordrng 1 WPW10205102 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Sealer Gum) and 1 W10508992 (Heat Exchanger) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 RESEARCH (Drain Pan Heater) and 1 CNOTE (SS Tech & 3hr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator RC door squeaky, not able to remove drawers to clean and unit running continuously. Inspected unit and work area. Tested RC door operation. Found squeakiness coming from RC door cam. Added lube in attempt to stop noise. Found noise still occurring, normal operation with plastic on plastic rubbing. Found door opening all the as designed. Shown customer how to remove shelves. Spoke with customer on energy-efficient compressor operation. All tested good, no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

"Arrived onsite and repaired washer by correcting issue with actuator placement.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB1

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/13/2021

Arrived on site to install previously diagnosed part. Found back right burner igniter would not spark. Removed spark module and installed new spark module. Tested back right burner and was getting a spark but flame wouldnt ignite. Removed igniter orifice holder and installed new orifice holder. Tested burner and igniter lit flame first click. Tested all other burners and igniters are working as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Austin, TX 78704

Jacob

Job Details: 09/13/2021

"Arrived onsite to check the unit for not having the correct temperature in the FR. Checked the unit for temperatures with thermal coupler. Asked customer if the unit ever has issues with making ice, customers said no issues with the refrigerator or ice being made. Checked temperature and was getting -5 degrees. Showed customer that the unit was freezing and cooling as it should with the correct temperature. No issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kyle, TX 78640

Jacob

Job Details: 09/13/2021

Arrived onsite for unit not having the wire arm for the ice maker. Looked at the unit and noticed that the ice maker that is in the unit does not use the wire arm for the ice maker but uses the black switch from underneath the unit to turn off and on. Let customer know the difference in the ice Akers and the one that she has with her unit. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Smithville, TX 78957

Matthew

Job Details: 09/13/2021

"Arrived onsite for washer making draining sound. Upon inspection found failed drain pump. While inspecting also found faulty Actuator. Per Whirlpool, must replace actuator with current model. Will return with drain pump and actuator. Office to reschedule ; ordrng 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS0

Near Leander, TX 78645

Justin

Job Details: 09/13/2021

Arrived on site for a vent hood with the blower not working. Upon further inspection I found the blower motor molex not plugged in. I powered the unit off at the breaker and plugged the motor in. I then tested the unit. The unit is now working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305EBL1

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump and bin thermistor failures, I was to replace both parts. I found the recirculating pump/sensor damaged in the box. I removed and replaced the bin thermistor and tested. Recirculating pump/sensor continues to fail. I am re-ordering the recirculating pump and scheduled return service. No water leaks observed during service.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Leander, TX 78641

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked error codes in test #56. I found error E5. Tested temps I the FC=6 degrees and RC=38 degrees. I removed and replaced the ice maker and hv control and cycled power. Tested the ice maker in test #57 & #59 then tested the fill tube in test #45. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78746

Luis

Job Details: 09/13/2021

"Arrived on site. Ran diagnostics found noise from condenser coils adjusted coils,unit passed all diagnostic test"

We serviced a

AMANA DISHWASHER

Model ADB1500AWB

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/13/2021

Found metal kick plate was lodged into the base of the door seal causing the door to leak. Once I removed the kick plate and bent it back into its natural shape and remounted it back onto the bracket the leak stopped. Customer confirmed the water stopped coming out during the cycle when it use to leak. No leaks detected. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Lago Vista, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a refrigerator intermittently not making ice nor dispensing water. I called techline, but I could not get through. Due to the intermittent issue I replaced the UI and control. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS9

Near Bastrop, TX 78602

Matthew

Job Details: 09/13/2021

"Arrived onsite for dishwasher not starting a cycle. Upon arrival put unit in diagnostics and could not get unit to generate any errors or error codes. Ran normal cycle and unit completed without issues. Could not duplicate any issues. Unit seems to be functioning properly. Inlet, wash motor, drain and heater are all functioning. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Driftwood, TX 78619

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of unit not drying, upper rack falling off, and UI not responding. Found failed UI console, found failed heating element, found broken dispenser, and broken adjusters. Ordering dispenser, element, and adjusters. F2e1 f9e4 errors codes in diagnostic mode. ; ordrng 1 W10703867 (Heating element) and 1 W10620296 (Dispenser) and 1 Cnote (Office to reschedule) and 1 W11024094 (UI console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Austin, TX 78723

Scott

Job Details: 09/13/2021

Arrived on site washer not draining . Found unit tripping breaker . Found unit is leaking from heater . Ordering heater and nuts . Call to set return ; ordrng 1 W11351659 (Control) and 1 W11047695 (Heater) and 2 W11104729 (Heater nut)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78744

Jacob

Job Details: 09/13/2021

Arrived onsite to use sealer gum. Used sealer gum. Put unit back together let customer know to monitor it for now. No issues at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Austin, TX 78748

Luis

Job Details: 09/13/2021

"Arrived on site for no,ice. Found frozen fill tube,defrosted fill tube ran forced harvest passed icemaker filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Dripping Springs, TX 78620

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of of unit freezing in RC, found unit running to long, freezer was at -16 degrees but UI console display showed freezer at 88 degrees.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

Arrived onsite for dryer long dry times. Upon arrival spoke with customer found unit to be heating and spinner but bad air flow and likely requiring duct cleaning. Spoke with customer on getting ducts cleaned. Job Completed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Austin, TX 78704

Jacob

Job Details: 09/13/2021

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78758

Scott

Job Details: 09/13/2021

"Arrived on site for wet load at end of cycle . Ran diagnostics got off balance , over suds , and valve thermistor error codes . Found unit not level and drain hose too far down stand . Corrected both issues . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/13/2021

Arrived onsite for oven control not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran test mode and all passed. Ran bake function and unit heated to 350 degrees without issue. Customer tried other functions and unit was functioning correctly. Could not duplicate the issue. Customer stated she remembers cleaning the unit before issue occurred. Recommended not using liquid cleaner on panel only using dry cloth. Customer will monitor. Job complete

We serviced a

ADMIRAL DRYER

Model AED4475TQ1

Near Lago Vista, TX 78645

Justin

Job Details: 09/13/2021

Arrived on site for a dryer not starting. Upon further inspection I found the door switch physically broken and needing to be replaced. The customer also wanted their lint screen replaced. Ordering the screen and will return with the already ordered door switch to install. Customer is aware that we will have to continue testing once switch is replaced.; ordrng 1 W11522758 (Lint Screen)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Cedar Park, TX 78613

Tommy

Job Details: 09/13/2021

Arrived onsite for unit cooktop bezels falling off. Upon arrival found left mid and far right bezel falling off replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

Arrived onsite for washer drain pump wire cut. Spliced wire securely and tested. Found unit had drain pump hose disconnected and off. Reconnected and tested unit. Unit is now operating as designed. No signs of leaks. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and tightened handle. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator not cooling in freezer after previous repair. Inspected unit and work area. Found evaporator drain pan not setting flushed and still leak water from pan. Gained access to freezer evaporator and found signs of sealed system failure (see SD-QUICKPIC). Will need to replace right guide rail, compressor and RC evaporator. Please allow up to 3 hours for repair. Office to schedule return when ETA is available.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 FILTERDRIER (FILTER DRYER ) and 1 W10625069 (bracket/ LEFT SIDE) and 1 W10625070 (bracket/RIGHT SIDE) and 1 W10832994 (compressor) and 1 W11492867 (RC EVAPORATOR ) and 1 WPW10608485 (evaporator FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the harness at the bottom left corner hinge damaged/broken. Customer advised that the unit makes a rattling noise when opening the RC door. I placed the unit in diagnostics and tested the damper assembly and found its making the noise and the customer identified the same. I am ordering the left FC door (black SS) and damper assembly and office to schedule return service due to the availability of parts. .; ordrng 1 LW11038917 (Left FC door black SS) and 1 W11236851 (Damper assembly)"

We serviced a

WHIRLPOOL RANGE

Model WVW57UC6FS

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

"Arrived onsite for vent hood being damaged. Upon arrival found nails and debris was swepted into ventilation, found blower was damaged, damaged was damaged and left side of interior frame damaged.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

Arrived on site for washer making loud noise. Upon arrival I found unit would turn on and run in normal operation but diagnostics would failed after entering and screen would stay white. I couldnt check any error codes and certain machine functions. After further testing I found gearcase and cam assembly had both failed. Will need office to reach once availability of parts is known.; ordrng 1 W11543997 (Acu) and 1 W11551646 (Spanner) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Georgetown, TX 78628

Tommy

Job Details: 09/13/2021

Arrived onsite for unit freezing veggies. Upon arrival spoke with customer on loading habits produce drawer and usage as well as educated customer on how to change temp. Otherwise found unit operating as designed. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS01

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/13/2021

"Arrived on site for Oven display not working properly. Placed in diagnostics and F6E4 two times and F8E0 once. Cleared error codes. Found both racks completely covered with foil. Found bottom of oven also completely covered with foil. Removed UI and installed new UI. Tested fans and they are working as designed, but when fans are running the amount of foil is blocking the natural air flow. You can hear the foil moving and shaking as the fans run. Removed all foil from interior of oven. Tested fans and bake. Oven heating and running as designed. Job completed."

We serviced a

LG DRYER

Model DLEY1201V

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/13/2021

"Arrived on site for dryer having a musky smell. Inspected unit and work area. Found lint catcher not in place, due to lint. Tested operation to verify smell. Removed lint catcher housing and removed lint. Tested operation and no odors occurred. Inspected vent to unit and wall. Checked outside vent for airflow.

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

Arrived on site for washer not starting or operating. Upon arrival I confirmed 120v supply. Also found timer trying to start and operate. Found after further inspec that some of the harnesses to the inlet valve had come loose due to age. I recrimped wiring with new connections and reassembled and tested unit. Found no leaks and unit fills agitates and drains as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed part. Removed lid and installed new lid and 90 hinges on left and right side. Lid screws from left side hinge were gone due to the left side being completely shattered. I used the two right side screws to mount both left and right side hinges for the new lid hinges, but wasnt able to mount the bottom screws to the bottom section of the lid hinges on both sides. I looked underneath the washer and dryer and couldnt locate the missing screws. Removed wash plate to remove the nickel and screws were not inside the basket with the wash plate removed. Reassembled the wash plate. Tested lid lock and lid is working as designed. Ordering 2 lid screws (W11404293). ; ordrng 2 W11404293 (Lid hinge screw)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite for dryer not counting down or heating but tumbling. Found half the breaker popped. Corrected and restored function. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, TX 78628

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator not cooling in both RC and FC. Inspected unit and work area. Found ice thawing and soft ice cream in FC. Found ice buildup on RC evaporator. Gained access to FC evaporator and found complete frost pattern. Performed diagnostics mode and tested all thermistors and cooling components and found all operating. Gained access to RC evaporator and found failed thermistor. Removed failed thermistor and installed new. Installed new evaporator cover, address service pointer W11512766 and replaced UI. Tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78749

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected dryer and found it is heating properly, airflow meter is showing restricted. Remove vent hose from rear of dryer and airflow is no longer restricted. Recommended that apartment management be contacted the event to the exterior of the building will need to be cleared/cleaned before dryer is used again. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Round Rock, TX 78665

Wesley

Job Details: 09/13/2021

Arrived onsite and found unit operating with failed pump. Completed repair. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Austin, TX 78738

Luis

Job Details: 09/13/2021

"Arrived on site for cooling complaint. Removed evaporator cover diagnosed leak at fresh food silver aluminum evaporator,found excessive amount of corrosion on heat exchanger line to evaporator,informed customer evaporator needs to be replaced and its possible cap tube can break in liner while attempting to replace the evaporator. . ; ordrng 1 WPW10643261 (Evaporator) and 1 W10309988 (Compressor) and 1 W11506635 (Service valve) and 1 Wpw10143759 (Drier uv)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near New Braunfels, TX 78132

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for defrost issues and ice-maker problems. Upon inspection found the control shorted per last visit, replaced control board and tested. All functions returned. Reinstalled drawers.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, TX 78754

Matthew

Job Details: 09/13/2021

"Arrived onsite to replace previously diagnosed parts per tech line. Found designated upper interlock not compatible, terminal too bid. Called tech line. Had me run additional test on Lower door switch, orange and blue 120 vac when door open and voltage drops when door is closed. Found that relay on control failed. Recommended replacing the control. Replaced control and tested. Unit is now functioning properly. Provided SR#7731681729. Unit is heating. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS02

Near Killeen, TX 76549

Tyler

Job Details: 09/13/2021

"Arrived on site for refrigerator not making ice. Upon arrival I found bucket empty. After further inspection I found emitters failed to allow proper 120 to ice maker, after bypassing emitters I found ice maker motor also failed. After getting autho I replaced ice maker and emitters. Found unit would now harvest and fill as designed and I formed customers to give unit 24hrs to fill bucket.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB5

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for multiple issues, upon inspection found Excess moisture due to venting causing water in unit, all ceramics had begun to char due to spark, safety advised to move forward with ceramic replacement and paint touch up. Complete Sr # 7731697899; ordrng 2 W10245207 (Ceramic)s and 1 W10245208 (Ceramic) and 1 W10245209 (Ceramic) and 1 PlatinumPaint and 1 Silverpaint"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4ES02

Near Waco, TX 76710

Jonathan M

Job Details: 09/13/2021

"Arrived on site for and oven that won?t heat out of either oven. Inspected unit and work area. Ran through diagnostics and found no stored error codes. Tested all bacon boiling functions for both upper and lower ovens. Could not get the unit to heat at all. Removed the unit from the cabinet and remove the top panel. Checked voltage from P2-1 to P2-3 and found 107 V. I checked voltage from P6-1 to P6-3 and found 121 V on my L1 side. I ch3cked voltage from P6-1 to P2-1 and found 77V when the unit was idle and then dropped to 0 V when the lower oven was called to bake. I called Whirlpool Techline and spoke to Andrew SR# 7731726034. He advised that based on my checks, the issue would have to be with a voltage supply and that the customer would need to contact an electrician to fix their electrical supply issue. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Cedar Park, TX 78613

Tommy

Job Details: 09/13/2021

Arrived onsite for previously diagnosed parts. Replaced control and UI and tested found unit to now be operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW0

Near Austin, TX 78736

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected dryer and found saved error code F3E3, Found reading at inlet thermistor is 52.5 but reading at control board is showing open. Checked both red wires and both are showing open. A new harness will be needed to correct The dryer, should also bring back control board and Inlet Thermistor to ensure repair on next visit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78738

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from vent assembly, I replaced vent, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Waco, TX 76712

Jonathan M

Job Details: 09/13/2021

Arrived on site for a washing machine that?s not agitating. Inspected unit and work area. Customer advised that the unit seems to be trying to educate but it doesn?t really agitate very well. Check the unit and confirm the customers complaint. It appeared that the washplate was extremely loose. I was able to slide the wash play up and down due to rust. Remove the wash plate and cleaned off the gear case driveshaft. Play new agitator on to the gear case and tested the unit. The unit begin to work as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Briarcliff, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job to take pictures and documentation for damaged door. Ordered left refrigerator door SS.; ordrng 1 W11435353 (DOOR)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for leaking during operation, upon inspection found the drain tube disconnected causing issues, reattached drain tube and clamp, no leaks found but the drain was always on, ordering control due to pressure switch issue. Office to reschedule ; ordrng 1 W11170319 (CONTROL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW1

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for not heating during operation, upon inspection found the heating element working and all functions working normally.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Buda, TX 78610

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected washer and found rinse light is flickering and washer is unresponsive. Replaced control board and it will pass a calibration cycle and an automatic test cycle. No water leaks detected at time of service, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Bee Cave, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job to replace previously diagnosed part. After replacement test operation and heat up gasket to properly fit.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78750

David Z

Job Details: 09/13/2021

Arrived on site to diagnose dryer that was not running when power was hit. Tried to run the unit and had no power. Checked voltage at the terminal block and found no voltage present. Found breaker for unit tripped. Reset breaker and tested unit. Found excellent airflow and heat coming. Customer says the unit doesnt seem to dryer well on most cycles. Replaced operating thermostat due to possibly breaking down under heat and load. Ran unit and verified everything working as designed. Checked wiring and found no failed wiring or any wiring grounding out. Advised customer that the energy mode will leave clothes damp. If breaker pops again advised to contact electrician. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Leander, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a dryer not starting. I checked the voltage at the wall and terminal block and found it good. I then gained access to the back of the unit and ohmd out all thermostats, fuse, and element. I found thermostats and the element good. I found the fuse open and needing to be replaced. I installed the new fuse and then tested the unit. The unit is now working as designed.

We serviced a

LG WASHER

Model WM2077CW

Near Georgetown, TX 78628

Jonathan S

Job Details: 09/13/2021

"Arrived on site for washer door bellow getting mildew on it. Inspected unit and work area. Per diagnostics mode and tested operation. Found all operating as designed. Removed failed bellow and installed new. Tested operation. All tested good, no water leaks detected during service.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for not drying normally. Upon inspection found the unit was clogged in the vent tubing leading to dryer, cleared what I could but customer will need to have vents cleaned.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS42NXFXDE01

Near Austin, TX 78732

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of doors not being even, found doors uneven, I leveled the unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Jonesboro, TX 76538

Jonathan M

Job Details: 09/13/2021

"Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is making ice but that the issue has been with the unit not dispensing ice. She advised that when she has ice inside the container, the arm does not turn even though it sounds like something is moving. Tested the icemaker dispenser by holding the arm and running the dispenser motor. Found the ice container popping off the dispenser shaft causing the issue. Remove the ice container and found the bottom nut of the container wobbling a half inch in each direction. Attempted to tighten the screws and fitting but could not make any difference with the wobble. ; ordrng 1 W10911314 (ice-cont D2C)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/13/2021

Arrived on site to install previously diagnosed broil element. Found no issues with element. Customer also stated lights would intermittently turn on and off on their own. Was able to replicate issue with lights. Found connection on rear for door switch was no sitting properly in connection housing causing heating issues and lights to flicker as unit was thinking door switch was opening and closing. Secured connection and tested unit. Unit is now working as designed. Allowed unit to cycle elements with no issues. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78628

Tommy

Job Details: 09/13/2021

"Arrived onsite for center burner not igniting. Upon arrival found unit center was dirty, cleaned and cleared and tested unit is now operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Meadowlakes, TX 78654

Justin

Job Details: 09/13/2021

Arrived on site for a dishwasher not drying well. I put the unit into diagnostics mode and found stored error code F5E1 for door switch open. I found the door switch as designed. I then ran a test cycle and monitored the amp draw to the heating element. I found it good. I found the unit running as designed. Upon further inspection I found the customer not using rinse aid. I informed the customer on the importance of using the drying agent. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Kyle, TX 78640

Kevin

Job Details: 09/13/2021

"Arrived on site and found washer has a load of white clothes and it did not drain. Ran diagnostics and sound drain pump is getting power but its not removing water end it is very hot to the touch.After replacement set washer into a drain and spin and previous load has now been spun out and drain pump is working, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Copperas Cove, TX 76522

Job Details: 09/13/2021

"Arrived on site and inspected humming noises from the unit. Inspected all aspects of the unit to include the compressor, condenser motor and evaporator motor and all were working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodway, TX 76712

Jonathan M

Job Details: 09/13/2021

Arrived on site for a refrigerator that?s making a buzzing sound. Inspected unit and work area. The customer advised that the unit was making the sound after they pulled out the unit and pushed it back when installers brought it in. Was able to replicate the sound when moving around the cabinet. Checked the compressor area and found several items potentially causing the rattling issue by rattling against the back cover. Used sound pads did all the sound on several of these areas and moved around some of the wiring harness to keep the rattling to a minimum. Tested the unit and could not replicate the issue again. Advised the customer to call back if any further issues persisted. Call complete.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for not heating during operation, upon inspection found the unit was receiving 240 volts and tumbled normally. Airflow was good, changed out thermistor and cutoff with no change, ordering thermal fuse and returning with element. Office to reschedule ; ordrng 1 W10693363 (Fuse)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Cedar Park, TX 78613

Justin

Job Details: 09/13/2021

"Arrived on site for a range with flame irregularities. Upon arrival the customer stated the real issue was the front left burner was not igniting. I tested the burner and found the spark module working as designed. I gained access to the orifice and found it clogged. I cleaned out the orifice and then tested the unit. The unit was now working as designed. I tested all of the burners and found them working as designed. I informed the customer on what a customer instruct entails, and that they had used theirs today.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78741

Jacob

Job Details: 09/13/2021

Arrived onsite for unit not agitating during wash cycles. looked under the unit and found that hat the wrong actuator was attached from the factory. Ordered part. Rescheduled with customer ; ordrng 1 W10913953 (actuator)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/13/2021

Arrived on site for for range control panel damaged. Identified scratch on control panel (see SD-QUICKPIC). Found no ETA available on control panel. Tested all components and all tested good. Office to schedule return when ETA is available.; ordrng 1 W11531750 (PANEL)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job for complaints of display not working properly. Found the WiFi should be connected to get updated program. Help customer set up connections.

We serviced a

MAYTAG DISHWASHER

Model MDBH950AWQ

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/13/2021

"Arrived on site to test unit for leak. Found motor gasket, inlet air/water seal leaking, and inlet valve leaking. Dishwasher floor is lower than floor on the outside so the adjustable legs are all the way up in order to fit into tight space. With legs up its putting pressure on motor causing leak and gasket to go bad.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/13/2021

Arrived on site for Dw not drying dishes properly. Placed in diagnostics and no error codes came on. Found drain pump connector was loose and not pushed all the way in. Connected drain pump connector all the way. Ran through diagnostics and completed all cycles as designed and drained. Heating element turned on and sizzled water as it touched the element. No leaks detected. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Austin, TX 78727

David Z

Job Details: 09/13/2021

"Arrived on site to diagnose dishwasher that was not dispensing soap. On arrival put unit in diagnostic mode and found no error codes present. Ran unit through test cycle and found dispenser door is opening properly and finishing. Removed door panel and found wiring and control in good shape. Seems door for dispenser may be getting caught on the pods themself. Advised customer to run a cycle with the dispenser door closed and toss a pod in the tub to make sure its not sticking the door. Also advised that if they dont run the hot water first, the unit can go into a thermal stall if water doesnt get hot enough. Customer will follow up if cycles dont finish with our directives applied. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Round Rock, TX 78681

Jimmy J.

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed part. Installed new dispenser tray. Customer pointed out that there was a piece of clothing lodged in between the agitator wash plate and basket. With the clothing being lodged inside so tightly causing bowing to the the agitator wash plate, it could be damaged. Ordering a new agitator wash plate to return and complete the repair. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78744

Jacob

Job Details: 09/13/2021

Arrived onsite for ice maker not working. Looked at the ice maker and saw that it was unplugged. Plugged the ice maker back in and tried to force a harvest and the motor will not turn. Ordered a new ice maker. Office to reschedule ; ordrng 1 1129313 (ice maker kit comp.)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, TX 78628

Lou

Job Details: 09/11/2021

"Arrived on site to inspect cooktop burner not working properly. Upon further inspection, I tested all burners and found the middle burner flame goes out in low setting. I adjusted the flame and it continues to not stay lit in low setting. I checked the orifice and it is good. I found the burner head is not making good contact with the cooktop. I removed and replaced the burner head and retested and unit is operating as designed. I made recommendations for cleaning the cooktop, as well as, use and care instructions. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, TX 78130

Noah D

Job Details: 09/11/2021

"Arrived on site to inspect unit for leaking during operation. Upon inspection found no leak, ran full cycle with no issues. Replaced water valve due to buildup. No leaks found. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, TX 78641

David Z

Job Details: 09/11/2021

"Arrived on site to diagnose refrigerator that is not making any ice. Checked and diagnosed icemaker. Could not get it to cycle or fill with valve jumped. Fill line is in good condition, no evidence of damaged wiring or ice buildup.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Austin, TX 78741

Matthew

Job Details: 09/11/2021

"Arrived onsite to replace previously diagnosed parts. Replaced left, right and center cooktop sections. Also whirlpool sent customer front panel for replacement. Replaced panel and nameplate"

We serviced a

KENMORE WASHER

Model 110.285327

Near Austin, TX 78726

David Z

Job Details: 09/11/2021

"Arrived on site to follow up on washer that was not filling hot. Removed hoses to replace valve, and found hot valve was actually filled with sediment. I cleaned the valve and retested the unit and was able to successfully resolve the issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS1

Near New Braunfels, TX 78132

Noah D

Job Details: 09/11/2021

"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit filled and washed normally, the customer was having spots on glass, customer will need to run vinegar through unit due to water cloudiness. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, TX 78744

Matthew

Job Details: 09/11/2021

Arrived onsite for dishwasher not filling with water. Upon arrival put unit in diagnostics and confirmed water not entering unit. Check incoming water supply and was good. Removed toe kick panel and inspected. Found over fill switch not functioning properly. Replaced switch and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, TX 78641

David Z

Job Details: 09/11/2021

"Arrived on site to diagnose microwave that was not venting properly. On arrival customer advised me that the issue they are having is that they are getting a large grease buildup on the doors on the cabinet above the microwave vent. Unit is venting, but still has a large around of grease around it. Advised customer that even with the unit venting from the top, that the unit still circulates moisture and grease throughout, and it does also vent some from the front vent of the unit and this can not be avoided. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Jarrell, TX 76537

Jonathan S

Job Details: 09/11/2021

We serviced a

GE DISHWASHER

Model GSD6600G02WW

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/11/2021

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW06

Near Seguin, TX 78155

Noah D

Job Details: 09/11/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the compressor not starting due to a bad start winding, ordering Evap, drier, compressor and access valve. Office to reschedule ; ordrng 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (DRIER) and 1 W11407409 (EVAP) and 1 W10913906 (VALVE, ACCESS 2PK (M017C))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near New Braunfels, TX 78130

Noah D

Job Details: 09/11/2021

"Arrived on site to inspect unit for not filling with water, upon inspection found the valve was not opening, replaced valve and all functions retuned. Complete"