Service History 433

Near Bee Cave, TX 78738
Brandon
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting, upon inspection found the washer UI non responsive to selections or start buttons, ordering UI panel, customer was aware it is a expert. Office to reschedule ; ordrng 1 W11327395 (UI PANEL )"
Near Austin, TX 78728
David
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that was consistently tripping breaker. Ran unit and checked for error codes. Found none present. Unit completed a diagnostic cycle with no issues, and also ran in drain and spin. Found that unit is plugged into a GFCI outlet / circuit and is likely being tripped due to gfci sensitivity. Recommended customer run unit with an extension cord to a non gfci outlet to confirm unit will run fine since issue isn’t immediate. If his resolves the issue customer advised to consult the homeowner to resolve outlet issue. All is working as designed at this time. Call complete."
Near Austin, TX 78704
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for cooling complaint. Found evaporator incased in ice not running through a defrost cycle, attempted to run diagnostics control exiting diagnostic test. Replaced main and ui control,customer will defrost unit."
Near Austin, TX 78728
Tommy
Job Details: 09/11/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived onsite for for scratched cooktop. Removed unit from counter, replaced cooktop, reinstalled unit. All tested good."
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Opened box and found damaged panel on stainless.
Near Austin, TX 78732
Brandon
Job Details: 09/11/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of unit turning off by itself and not connecting to WiFi, I replaced UI control, WiFi module and both convection fan motors for noise. Unit tested good."
Near Jarrell, TX 76537
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator door that would not seal properly. Upon arrival I found the ff door was not leveled on the hinge correctlY and I added a washer (spacer) to raise door. The spacer issue had caused door gasket to form crooked on the door when it sealed so I reshaped the bottom right corner of the door gasket and unit is now sealing and functioning as designed call complete.
Near Austin, TX 78723
Jacob
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017FB "Arrived onsite for unit sparking while in use. Tested unit. Unit sparked. Shut unit off. Unplugged unit. Looked at unit. Found that diode, capacitor and filter board were all not working. Let customer know of findings.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.
Near Manchaca, TX 78652
Leonardo
Job Details: 09/11/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven been off 20 degrees. Found oven had been calibrated already. Replaced sensor test unit and unit test good job complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for dented panel, upon inspection found top of oven dented. Replaced panel and found no issues. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not dispensing in water after certain amount of time, added regulator per CS, installed all tubing and filter door, no leaks or issues found. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect vent hood for not starting, upon inspection found the electrical tie ins disconnected, reconnected tie ins and lights turned on and fan worked. Complete"
Near Austin, TX 78741
Robert
Job Details: 09/11/2020
WASHER WHIRLPOOL MHW3505FW1 Arrived on job for complaints of leaks from rear hose. Filled and drain 3 times no leak. Found the bellow torn. Replaced bellow. No leaks detected.
Near Austin, TX 78717
Kayman
Job Details: 09/11/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the console UI. Unit is working as designed at this time. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new compressor kit and 3 way valve. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.65oz 134a. Tested operation and found unit working properly. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle on freezer door. ; ordrng 1 W11450223 (HANDLE )
Near Austin, TX 78757
Matthew
Job Details: 09/11/2020
RANGE KITCHENAID KSGG700ESS0 Arrived onsite for range display not functioning. Fond short between control and display panel. Replaced parts tested unit and unit functioning properly. Job complete.
Near , TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived onsite for the refrigerator freezing food. During testing found that the damper control is working properly. Found that the issue is intermittent. Replaced UI, control board. Refrigerator tested good. Complete"
Near Woodway, TX 76712
Jonathan
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesn’t work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for unit still leaking. Found lower spray has a crack making water come out of 5he side making unit leak from liner. Also found liner bend not sealing correctly. Will order new liner and new gasket and new bottom spray arm office to reschedule will need autho ; ordrng 1 5304500204 (GASKET) and 1 5304502917 (LINER) and 1 5304517203 (BOTTOM SPRAY ARM ) and 1 WILLNEEDAUTHO (WILL NEED AUTHO )
Near Hutto, TX 78634
David S
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DW "Arrived on site for washer not filling with water. I inspected the unit and work area. I put the unit into diagnostics and found fault codes, F3E2 water temperature inlet fault, F8e1 long fill. I gained access to the inlet valve and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. The customer complained about a smell from the washer. The only thing I smelled was stagnant water. I fill the tube and drained it several times to remove the stagnant water. I advise that when the unit is not in use to leave the lid open to allow air flow so the sprayer doesn’t stagnate. Job complete, no water leaks detected."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator no cool in RC. Upon inspection and speaking with customer I found that the unit has begun cooling as designed since they called. I found some frost build up on the evaporator cover so I attempted to put the unit into forced defrost through the troubleshooting guide. I could not hear the heater turn on to defrost. I also found the control UI was not responding to temperature up and down increments. I accessed and replaced the UI control. The buttons are now working as designed but when I attempted to put the unit into defrost I still could not hear the heater turn on and start melting ice. I am ordering Heater (WP12729123) harness (W11131391) and returning with thermistors. ; ordrng 1 WP12729123 (heater)
Near Austin, TX 78734
Brandon
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not find home position in diagnostic mode, I replaced ice maker, still did not find home position, found both switches to be good, found no power getting to ice maker, found broken wire in door. Ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11202405 (DOOR)"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/11/2020
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived for on site for cooktop for gas leak. Found that the leak was occurring at the wall valve. Cooktop and all burners have no leaks. Advised customer to contact a plumber. Job complete.
Near Sunset Valley, TX 78745
Leonardo
Job Details: 09/11/2020
RANGE JENN-AIR JGRP436HL00 Arrived on site to test unit for all 3 racks falling back when opened. Test unit and found unit is leveled correctly found service pointer ordering 3 racks office to reschedule. ; ordrng 3 W11111356 (RACKS)s
Near Austin, TX 78757
Matthew
Job Details: 09/11/2020
DRYER AMANA NGD4655EW2 "Arrived onsite for gas dryer not heating. Tested fuse and cut off, passed. Tested igniter and was negative for continuity. Replaced igniter, tested unit and unit is functioning properly. Job complete."
Near Round Rock, TX 78664
Tommy
Job Details: 09/11/2020
DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."
Near Austin, TX 78758
Matthew
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"
Near Austin, TX 78705
Robert
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker is leaking water. Replaced ice maker and new tested good. Complete
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
MICROWAVE GE PVM9215SK2SS Arrived on site and replaced control board and steam sensor recommended on previous visit. After replacement heated a cup of water on “tea” setting and it still gives a service needed error code.
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DRYER ELECTROLUX EWMED65HTS0 "Arrived on site to test unit for error code e64(heating element failure). Found bad element. Replaced element. Tested unit, unit works good. Cutoff and thermal fuse tested good. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site it to inspect microwave light burning out and unit not heating. Upon further inspection, customer advised that they had been replacing the venthood light several times and it continues to burn out. I found that the light bulb was the incorrect bulb. Customer ordered the correct bulb online. Also, they advised that the unit heats intermittently. I removed the unit from the wall and found that the damper was restricted by the vent sealing tape and the switches were bad. I removed and replaced both interlocks and when re-installing the vent cover, I made sure the damper was able to open and close. Once I had the unit back in its place, I retested the unit and it operated as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling in fridge section, upon inspection found the defrost error in fridge evap, the fan and thermistor are new, replaced UI panel and forced defrost through diagnostic.
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site and inspected range touchscreen issues.Customer advised the unit will respond some days and won’t on other days.I accessed diagnostics and found F6E0 User Interface errors approximately 8 times.Ordering UI console and main control (psp).Office to reschedule the customer ; ordrng 1 W10854344 (CONSOLE STAINLESS) and 1 W10868153 (CONTROL ELECTRIC POWERMAX )
Near Meadowlakes, TX 78654
James
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found ice maker leaking from ice mold.Installed new ice maker and tested operation. Ice maker no longer leaking.
Near Bastrop, TX 78602
Scott
Job Details: 09/11/2020
OVEN WHIRLPOOL WFG320M0BS2 "Arrived on site for oven not heating . Igniter is getting correct voltage and proper amps . Gas valve has failed . , ordering igniter just Incase . No gas leaks detected . Please call to set return ; ordrng 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
Near Austin, TX 78727
David S
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for water dripping in the fridge. I inspected the unit and work area. I gained access to the evaporator and found the drain tube clogged. I put the unit into diagnostics and tested the heater, the heater came on. I replaced the heat probe, and steamed out the drain tube. I poured water down the drain tube to ensure proper water flow. Job complete no water leaks detected."
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is constantly dripping water into tub. Found water valve seeping. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78727
David S
Job Details: 09/11/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer leaking oil. I inspected the unit and work area. I found the gear case leaking oil. I gained access to the gear case and replaced new. I ran the unit through a calibration cycle, and a diagnostics cycle. Unit operated as designed. No water leaks detected"
Near Georgetown, TX 78633
Tyler
Job Details: 09/11/2020
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for cooktop that would not spark two different burners. Upon further inspection I found that the cooktop had a short in the back right burner sparker and it was causing a misfire on both the front and back sparklers on the right side. I made the necessary repairs and retest the unit all the burners are not lighting as designed unit is working wonderfully call complete.
Near Austin, TX 78727
David S
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not working. I inspected the unit and work area. They had moved the range into a vacant apartment. I tested the units operation and found everything working as designed. I gained access to the junction and control to ensure all connections area seated properly. I found L2 at the junction lose and not seated properly. I seared the connection properly. Unit is operating as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water during operation. During testing found that the washer starts to leak during the rinse and spin cycle. Found the leak coming from the upper part of the tub. Will need to replace tub and basket assembly. Ordering parts and office to schedule. Will need 2hrs 2man for repair. ; ordrng 1 W10371566 (tub) and 1 W11035747 (gearcase) and 1 W11043544 (ring-tub) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
Near Austin, TX 78721
Jacob
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for light inside not turning off. Tested unit. Found that door switches are bad.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)
Near Round Rock, TX 78681
David S
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked on the left. I inspected the unit and work area. I found both the left and right side lid cracked. I called techline and spoke to Adrian. I advised Adrian of the situation, I got sr#7728774724, he advised replacing the door lid and speaking to the customer about not letting the lid slam back on its own power as that will cause the lid to crack. I replaced the lid, and tested the units operation. All tested good. No water leaks detected."
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS30FXSS1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Took one picture of control board.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."
Near Bertram, TX 78605
James
Job Details: 09/11/2020
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found right front burner has very large flame. Inspected orifices and found outer orifice is a 105 and should be an 80. Also found center power burner had 97 and is supposed to have 105. Installed correct orifices into correct locations and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Al
Job Details: 09/11/2020
DRYER KENMORE 110.686227
Near Austin, TX 78717
Tommy
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for damaged control panel. Upon arrival got keys at office. Removed unit from wall unplugged. Replaced control panel. Tested unit tested good. Returned keys to office. Job Completed
Near Granite Shoals, TX 78654
James
Job Details: 09/11/2020
OVEN JENN-AIR JJW2830DP01 Arrived on site and tested operation. Found power button on ui not responding. Ran diagnostics and found f2e1 error and unit will not allow cycle selection due to power failure. Parts covered by manufacturer.
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KUDS30FXSS5 "Arrived on site for dishwasher sparking. When I arrived the customer had already purchased a new unit. The only unit was in the back yard. I found the control, wiring harness, outer door panel and insulation all burnt. It looks like the pilot relay shorted out and tried to ground it self to the out panel.
Near Georgetown, TX 78633
Tyler
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for dishwasher pausing half way through cycle. Upon arrival I found that during diagnostics there were no error codes or indicators of hardware or software failures. After checking the door latch I found it was latching fine but that the door it’s self was warped and bent
Near Austin, TX 78722
Jacob
Job Details: 09/11/2020
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise. Replaced feet to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KUIX505ESS1 "Arrived on site for ice issue. Ran diagnostics sensor in pump not sending power to valve,ran normal cycle,no water flow with filter installed,removed filter slow water flow. Diagnosed unit will need pump,water valve,filter and cleaner. Replaced pump,valve and filter,cleaned ice bin,ran diagnostics all test passed,added cleaner ran unit through a clean cycle.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed parts. Due to the control/console failures and per techline recommendations, I removed and replaced he main ACU and the console and tested. Unit is operating as designed. I provided the customer with SAID# to be able to connect to WiFi. Job completed."
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrive on site for ice maker not making ice. I inspected the unit and work area. I found the freezer temp at 0 degrees. I checked the ice level sensor and it passed. I checked the thermistor sensor and it passed. The unit harvested dropped ice, and filled with water, when I ran those cycles. I found the unit on an extension cord shared with a cold water dispenser. I inspected the coils and found them clear. I replaced the ice maker. I spoke to the customer about plugging the water dispenser into its own outlet. I removed the water dispenser and extension cord, and plugged the fridge directly into the outlet. Unit is operating as designed. No water leaks detected."
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onsite for dishwasher making clicking or grinding noise and not washing. Upon inspection I found a stored error code of F6E4 indicating a failed motor or sump. I let the diagnostics test advance to the wash cycle and I could hear the sump humming but not pushing water. The unit will need a new sump and motor assembly for repair. I quoted the customer 500.97+ tax for svc fee parts and labor. Ordering sump and motor assembly (W10805015). ; ordrng 1 W10805015 (pump&motor)
Near Austin, TX 78727
David
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install new thermistor and Ui to resolve RC temp issues. Installed new parts and left temps at default. Unit kicked on and is cooling as designed. Call complete.
Near Paige, TX 78659
Andy
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator door gasket issues. Tested and inspected unit and found failed door and gasket. Will need to replace RC door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10912374 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Austin, TX 78717
David
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site To diagnose a dishwasher with a door falling down. On arrival customer informed me the door had lost some tension and sometimes dropped down. I found the friction pad on the ride side had broken off and there was no pad. Replaced right side friction pad. Customer retested and door is working as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF760SADB0 Arrived on site and inspected dishwasher not draining.Disassembled and found the hose to the drain pump was defective.Removed and replaced it.All water lines were dry at the time of service.Job complete
Near Taylor, TX 76574
Andy
Job Details: 09/11/2020
DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of door falling down, found rope link broken, replaced link, unit tested good"
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the to repair build in microwave. Found that I am missing one of switches to complete the repair. I have the package but it’s empty no switch inside. Reordered switch and office to schedule ; ordrng 1 W10278024 (switch)
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
RANGE WHIRLPOOL SF315PEPB2 Arrived on site to diagnose a range that is reducing gas odor and has a burner that is not igniting. Found pans blocking gas flow through oven burner and igniter mounting collar missing. Made new collar for igniter and advised homeowner on findings in broiler drawer compartment. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service.
Near Austin, TX 78759
David
Job Details: 09/11/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose washer that won’t let you change any settings after lightning strike. Unit powers on, but we can’t get any further. Was able to get into diag mode after a power cycle and found F2E1 error for stuck key. Unit needs a new console to start, and possibly control.Ordered console and set return visit
Near Austin, TX 78728
Matthew
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer lid locked. Upon inspection found clothing caught in lid lock and jammed. Manually disengaged lid lock pulled out clothing and freed lock. Instructed customer to make sure clothing is not obstructing lid or lock prior or closing lid. Tested lid lock again, locked and unlocked as designed. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is good and that the fill tube is frozen solid not allowing water to enter the ice maker. Had to climb on top of refrigerator and hop to the back because there was no room to pull refrigerator out. Took ice maker water line out and de thawed fill tube and reinstalled fill tube and ice maker tested good and filled with water. C
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and inspected wall oven not able to select feature F1E0 error code.Found the customers in the residence were renters and contacted the landlord/ owner who lives in California.Unit error is determined to be a control function error which will require the main control to be replaced.Part was ordered and is still on the way.Needs more workWill require W10741603 to complete the repair ; O-emld tckt
Near Manor, TX 78653
Matthew
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived onsite for freezer frosting over. Freezer door was left open due to obstruction. Ice and frost has been removed from liner and rails.job complete.
Near Austin, TX 78723
Jacob
Job Details: 09/11/2020
RANGE JENN-AIR JDRP536HL00 Arrived onsite to replace parts ordered by previous tech. Upon trying to service unit. Found that frame was bent near the hinges and frame had gaps near the hinges. Called Techline to report findings. No issues at this time. Job complete
Near Coupland, TX 78615
Andy
Job Details: 09/11/2020
OVEN GE JB755SJ4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 arrived on site to test unit for no power. Unit is receiving proper voltage. Found tranformer is hot to the touch. Will bring all parts along with transformer and water level sensor on return visit for precautionary measures. Left all connections disconnected. ; ordrng 1 WP2310139 (transformr) and 1 WPW10548509 (sensor)
Near Austin, TX 78736
Leonardo
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFM404KBS0 Arrived on site to test unit for damaged inner door. Found inner door cracked. Replaced inner door test unit and unit test good job complete.
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
OVEN KITCHENAID KEMS307GBL0 "Arrived on site to test unit for temperature dropping and noise complaints, could not duplicate issues during service call. Sent video to KB/AHS. Homeowner is using foil and covering racks completely blocking all heat movement and airflow throughout oven. Took pictures sent to KB/AHS, oven is very old and plastic surfaces are brittle, any attempt at repair will likely break them while moving control panel and mounting points
Near Granger, TX 76530
Cliff
Job Details: 09/11/2020
DISHWASHER MAYTAG MDB4949SDM0 Arrived on site to diagnose a dishwasher that is not turning on. Tested unit and found power to control but no response. Replace control and found no change indicating failed panel.
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to inspect refrigerator ice dispenser door not closing. Upon further inspection, customer advised the ice door doesn’t close all the way and ice melts and drips water. I tested the ice dispenser and the ice door never opened. I removed and replaced the ice door motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/11/2020
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site and tested operation. Found no operation from display. Tested voltage and found proper voltage to display. When installing new display I found the ribbon cable has wrong connectors for board and original cable could not be used. Part will have to be researched to find correct part number. Picture attached to file with connector differences.
Near Austin, TX 78724
Luis
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived on site for no ice. Diagnosed broken fill cup on icemaker,installed a new icemaker,ran harvest test passed. Customer will need to thaw ice bucket and reinstall ice bucket."
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
DRYER MAYTAG MEDC215EW1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Found bad cutoff and thermal fuse. Replaced cutoff and thermal fuse. Heating element tested good. Unit is working good. Informed customer unit is not receiving proper ventilation. Ventilation leading to exterior is clogged. Ventilation will need to be corrected before using unit to prevent damage. Took one picture of air flow tester. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived for unit not cleaning clothes. Tested unit in diagnostic. Got F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Unit test good. No error codes came back. Also tried to tell customer about drain pipe not being placed properly can cause water to drain from the unit. Called Techline to report findings. Techline agreed with the findings. Got SR#7728780010. No issues at this time. Job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that would not dispense ice properly. Upon arrival I spoke with the customer to get further details on the issue with the refrigerator and customer stated that the fridge would cause the dispenser side door to pop open every time you try to get ice. I found this is because the mounting bracket that locks the ice bin in place is broken inside the fresh food compartment.i called whirlpool tech line and spoke with TJ sr#: 7728775229.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet fill tube leaking, I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks at the end of service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to diagnose a washing machine that as unusual odors. Inspected unit and found no unusual issues or clothes trapped between basket and tub. Informed homeowner on findings and advised possible ways to correct odor issue, including frequency of use and bleach. No leaks were found at time of service."
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the console and techline recommendations I removed and replaced the console and tested the unit on Bake at 400 degrees per recommendations of techline. Unit tested good and showed an average of 401 degrees. Job completed.
Near Austin, TX 78703
Robert
Job Details: 09/11/2020
MICROWAVE KITCHENAID KEMS378SSS00 Arrived on job for complaints of food stuck between door. Separate door so glass can be cleaned and then put back together.
Near Austin, TX 78759
David
Job Details: 09/11/2020
REFRIGERATOR JENN-AIR JFX2597AEM2 "Arrived on site to diagnose refrigerator with no ice production after water main break. Ran unit and attempted to jump icemaker to test. Icemaker is not responding and is frozen mid cycle. Recommend new icemaker. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site to diagnose a refrigerator with a door that is swinging open when released. Tested unit and found unit is working as designed and explained door closer function to homeowner. No further repairs are needed and no leaks were found at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not heating in Bake mode and the oven light not working, I removed and replaced the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDTM354ESS1 Arrived on site and attempted to uninstall dishwasher to replace tub. Dishwasher will only move forward 6 inches and stops. Unattached water line and drain hose and it still will not move forward.Flooring in kitchen is old soft linoleum and will tear very easily under force. Dishwasher cannot be removed to complete repair.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for broken support and no ice or water, found filter cracked and broken, support was broken as well, ordering frame and filter. Autho required. Office to reschedule ; ordrng 1 240350702 (SUPPORT) and 1 AUTHO (AUTHO) and 1 WF3CB (FILTER )"
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Replaced vent test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78759
David
Job Details: 09/11/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site to diagnose dryer throwing F1 error. Performed diagnostic and troubleshooting per tech sheet. Tried reset and it did not make a difference. Replaced ACU and retested. Error is now gone and unit is working as designed. Call complete.