Service History 432

Near Austin, TX 78741
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for cooling issue. Found fresh food gasket not sealing to cabinet,large gap,remolded gasket checked door seal good."
Near Austin, TX 78730
David
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously installed parts to resolve RC evap frozen over. Installed clamps and ties to secure Evap to back liner. Screwed Evap cover to rear cover. Used a piece of permagum to raise left side of drip tray. Reassembled and retested. Unit came on and started cooling immediately and is working as designed.
Near Austin, TX 78749
Leonardo
Job Details: 07/30/2020
COOKTOP JENN-AIR JGD8430ADB "Arrived on site to test unit for sparks. Tested unit found bad ignitor, burner head, screw were rusted out. Will need to replace all burner heads, screws, and orifice holder.
Near Georgetown, TX 78626
Kayman
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived onsite for refrigerator no cool. I accessed the evaporator and found a block of ice on the upper right side over the cap tube and no frost pattern on the evaporator indicating a sealed system issue sealed system repair.
Near Austin, TX 78753
Eman J.
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite for previous diagnosed parts. Replaced switch. Tested system. Mw not powering on. Tested system. Found fuse blown. Ordering fuse W10138793. ; ordrng 1 W10138793 (fuse)
Near Austin, TX 78725
Eman J.
Job Details: 07/30/2020
DISHWASHER AMANA ADB1400AGB1 Arrived onsite for dishwasher not filling. Tested system. Found water turned off. Turned on water. Tested system. Everything works as designed. No water leaks at time of service job complete.
Near Austin, TX 78746
Kevin
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL KSSO48QMB02 "Arrived on site and found refrigerator is not cooling in either section. Took picture of evaporator and sent to CS. Refrigerator will need a sealed system repair, quoted customer for repair. and 1 LMONLY (LM ONLY) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan)"
Near Belton, TX 76513
Al
Job Details: 07/30/2020
OVEN JENN-AIR JJW2830WB02 "Arrived to inspect oven rack recall issues.Placed rack on highest position, applied pressure to the provided scale set at 34lbs and rack fell out.Disassembled and installed the recall kit R251BD, reassembled and unit now operates without falling under pressure.Customer satisfied.Job complete"
Near Killeen, TX 76542
Cliff
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found controls not communicating with RC thermistors properly. This is causing defrost failure of RC evaporator. Replaced both dispenser control and main control along with RC wiring harness. Homeowner will thaw unit and monitor it for proper cooling. No leaks were found at time of service.
Near Cedar Park, TX 78613
Kayman
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for free standing electric range showing a F2E0 error code indicating a short in the key pad. I was unable to test the membrane connection due to it being a part of the actual control board so I replaced the control and the unit is no longer showing errors and is heating and working as designed at this time. Job complete.
Near Holland, TX 76534
Al
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL MDB8959SFE4 Arrived to inspect defective upper rack track L&R.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a noise. During testing found that the freezer evaporator fan is causing the noise. It’s hitting ice build up. Freezer evaporator is frozen solid and will need to be defrosted and evaporator fan and harness assembly will need to be replaced. Quoted customer 105.27 parts and 259.99 labor. Customer accepted service. Ordering parts and schedule customer. Will need to check frost pattern after repair is done. ; ordrng 1 W11249952 (motor-evap)"
Near Round Rock, TX 78681
Kayman
Job Details: 07/30/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite to install previously diagnosed part. I installed the control and tested the light and preheat. Unit is lighting and preheating as designed. Job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not being responsive to touch and when steam gets on console it will not respond. Attempted to perform diagnostics mode but keys are not reading correctly. Removed UI/ console and tested unit. Performed diagnostics mode and tested cooling fan. All tested good. Customer stated that unit is more responsive than before.
Near Temple, TX 76504
Al
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH01 "Arrived to inspect refrigerator in the shed of the property not cooling.Plugged in the refrigerator and condenser fan and evaporator fan both powered on.The compressor never came on.Unplugged, removed and replaced the start device and capacitor.Reassembled, plugged unit in and compressor powered on.Customers daughter told to place a bottle of water in the freezer compartment and water should freeze solid.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78733
Kevin
Job Details: 07/30/2020
FREEZER WHIRLPOOL GAFZ21XXRK02 "Rived on site and inspected refrigerator and found water is dripping from top freezer into bottom, disassembled top freezer and found evaporator drain is blocked. Used steamer to remove ice and cleared drain it is now working properly. Job complete"
Near Woodway, TX 76712
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced console and tested unit. Unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 07/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit drum being warped and the possibility of the rollers getting warped by the drum, I removed and replaced the four rollers, tension pulley, belt and drum. Tested the unit and it is operating as designed with normal rotation noise. No lint observed during service, job completed."
Near Nolanville, TX 76559
Cliff
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to diagnose a refrigerator that is leaking from dispenser, and freezer shelf will not stay on rail. Found broken shelf adapter for freezer, seeping water valves causing leak, adapter seals for icebox not sealing properly causing condensation and ice formation. Also noted bin in RC broken and slipping causing door to not always close properly. Icemaker, water valves, bin, icebox adapter and rail will all need to be replaced to complete repairs. 1 W10858092 (bracket) and 1 W10864518 (adapter) and 1 W11175820 (SHELF)"
Near , TX 76550
Cliff
Job Details: 07/30/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace sealed system components for ice machine. Replaced compressor, evaporator, and filter dryer. Pulled vacuum on unit and charged with recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Georgetown, TX 78626
Kayman
Job Details: 07/30/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for dishwasher not washing and not dissolving the detergent pods. Upon inspection and after putting unit into diagnostics I found that when it got to the wash cycle the motor would not actuate. I replaced the control in attempt to remedy this issue but it did not. I replaced the sump and retested. The unit tested good and is now functioning as designed. No leaks detected during time of service. Job complete.
Near Austin, TX 78727
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for sealed system repair. I gained access to the evaporator, I powered the unit in and found no frost pattern appearing. I gained access to the compressor and tested voltage at the start device, I was getting 120v. I tested each winding and was getting 16 ohms 7.9 ohms and 6.5 ohms. I did an amp draw on start up and got 16 amps at start up and then it went to .3 amps. The compressor is testing good. I installed an access valve and a dryer into the unit. I inspected the joints on the evaporator, the cap tube didn’t look night so I unsoldered both lines and re-did them. I did a push pull test and the unit passed. I pulled a 30 inch vacuum and monitored for leaks, I found no leaks. I charged the system with 4.16 oz of refrigerant. I powered the unit back on and monitored pressure. Low side got to 0 psi, and I witnessed a good frost pattern on the evaporator. Job complete. No water leaks detected. I left the unit running so the Uv dye ca
Near Kyle, TX 78640
Brandon
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of u it not powering on, found voltage going to and from filter board to main control, found UI would not power on, I replaced Audi and tested unit, found unit would not start cycle, found failed main control, I replaced main control, unit tested good. No leaks except the bellow was ripped
Near Bellmead, TX 76705
Tyler
Job Details: 07/30/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer that was making a squealing noise. After further inspection and running diagnostics I could not find any error codes but when put into a manual test the washer made some grinding and squealing noises during the agitation and spin cycle at that point I found out that the gear case, clutch, and slider were all bad. I replaced all three parts and retest of the unit and everything is working at 100% and as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for washer not filling properly and loose lid. Tested and inspected unit and found water filling properly. Found loose lid due to striped screw. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site to inspect fridge for loud noises, upon inspection found the evap fan audible but nothing that would be considered loud or out of the ordinary, checked for physical blockages on evap fan under cover, no defrost issues causing noises, compressor was the normal level. Complete"
Near Bellmead, TX 76705
Tyler
Job Details: 07/30/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer that was making a squealing noise. After further inspection and running diagnostics I could not find any error codes but when put into a manual test the washer made some grinding and squealing noises during the agitation and spin cycle at that point I found out that the gear case, clutch, and slider were all bad. I replaced all three parts and retest of the unit and everything is working at 100% and as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
OVEN WHIRLPOOL KOSE500ESS "Arrived on site to inspect oven for temp probe not working, upon inspection I found the probe intermittent but customer unable to use correctly, gave customer new probe due to intermittent connection, instructed customer on how to use the probe correctly. Complete"
Near Waco, TX 76710
Jonathan
Job Details: 07/30/2020
WASHER AMANA NTW4516FW2 on site for washing machine that’s not completing a cycle. Inspected unit and dark area. Customer advised that the unit will fill but then it won’t actually wash it will just drain out and they have to put the machine into a drain and spin to spin out the clothes. Placed unit in service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds condition detected) error codes. Placed unit in a manual fill test and water pressure seemed a little weak on both valves but unit ran as designed. Checked drain hose and found drain hose 3 feet into the wall causing a siphoning condition. Adjusted hose and ran another fill and drain manual cycle. Found PVC pipe overfilling over the drain hose during the drain cycle still causing the siphoning condition. Advised customer of issue and advised them to clean out their drain pipe. Placed unit in a auto test and unit ran as designed. Had customer run a load on a normal setting. Unit was a little slow to fill but star
Near Lakeway, TX 78734
Robert
Job Details: 07/30/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on job to replace harness. After replacement test operation. No leaks detected at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to inspect washer for not filling and giving LF error, found valve no functioning correct,y, replaced valve, no problems found. Complete"
Near Volente, TX 78641
David S
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed part. I installed the fuse and tested the unit. When microwaving for 30 seconds it still counts down to 8 and stops counting, the tray stops spinning, light stays on and the fan stays on, and it does not heat. I called techline and spoke to Kathy, I got sr#7728402676. I advised techline of the situation. Techline had me run voltage checks with the unit on and off. Techline advised they are submitting this to engineering, and they will be in contact. Office to reschedule once we hear from techline.; O-emld tckt"
Near Austin, TX 78729
David
Job Details: 07/30/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to diagnose leak coming from washer. Performed diagnostic and ran cycles. Checked and found no errors present. Ran unit in diagnostic cycle and finished with no leaks. I also ran a quick wash and saw no leaks again. I found a large clump of fur / hair that had seated itself in between the bellow and door, and was large enough to keep the door from sealing. Cleaned off bellow lip and verified a perfect seal. All is working as designed with no leaks. Call complete."
Near Austin, TX 78737
Kevin
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran cold water, hot water to fill tub, ran drain pump and high speed spin at the same time mimicking the end of a cycle and didn’t hear any excessive noise. After running manually loaded with clothes and completed a rinse and spin cycle without any excessive noise.
Near Leander, TX 78641
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived in site for fridge no cool. I inspected the unit and work area. I found the fridge cooling properly again. I did find some ice build up on the evap cover. I found the heating element connection separating from ice build up, I corrected the connection. I put the unit into diagnostics and found the heater coming on when called, I also changed the unit from adaptive defrost to a basic defrost. I spoke to the customer about the difference with the 2 defrost modes. The unit is operating as designed. No water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door loose. Inspected unit and work area. Found door handle loose. Tight door handle screws and tested door operation. Performed diagnostics mode and checked for fault codes. None found. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78724
Scott
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for surface light not working . Found socket burned out and bulb broken . Replaced light socket and bulb . All checked normal . Job complete .
Near Georgetown, TX 78628
Paul
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL KUDE70FXPA5 Arrived onsite for a dishwasher that will start a cycle but then it stops and the lights on the control panel will start blinking. I checked for stored error codes and found an F9E1 & F6E4. I found the float switch clear and working as designed with nothing loose in the tub. I ran the auto diagnostics cycle and the diverter leaking water badly. There is wood damage under the machine along with mold and mildew build up. The sump and motor needs to be replaced. I replaced the pump an motor and tested the unit. The new pump leaked at the motor seal. I went to the parts warehouse and picked up another one. I installed the 2nd pump and motor and tested the machine. All is working as designed. There were no water leaks present at the end time of service. Call complete.
Near , TX 78737
Leonardo
Job Details: 07/30/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to replace wave cover per whirlpool concession. Tested unit with water. Heated 1min. No spark or flame. Unit works good. Job complete.
Near Austin, TX 78705
Leonardo
Job Details: 07/30/2020
OVEN JENN-AIR JJW2430DP01 "Arrived on site to test unit for shorted key pad. Tested unit found bad console. Replaced console under 5 year warranty. Tested unit, unit works good.Job complete."
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to replace broken latch, after replacing, unit tested good.
Near Austin, TX 78724
Scott
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for unit in demo mode . Deactivated demo , ran diagnostics. No error codes and preheated normally . Job complete ."
Near Austin, TX 78759
David
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site to install new tub to resolve leak. Installed new tub and swapped all components over to new tub. Ran unit and found 0 leaks. All is working as designed. Please note customer had a large piece of Masonite down to protect the floors. No items touched floor. Call complete, no water leaks found."
Near Cedar Park, TX 78613
David
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 arrived on site to diagnose leak from dishwasher after previous repair. Found drain pump had unseated a little on bottom and leaked. Removed drain pump and adjusted gasket and reinstalled. Tested fill and drain and no leaks present. All is working as designed.
Near Jonestown, TX 78645
Lou
Job Details: 07/30/2020
OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and
Near Austin, TX 78703
Jacob
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KUWR304EBS Arrived onsite to switch out door to unit. Had customer also look at the door to be sure that the customer would accept the new door. Customer said the door looked good. Replaced door. No issues at this time. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 07/30/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived onsite and replaced control due to hi intensity flicker in the led indicators. Possibly reduced symptom but Flicker still present and seemingly normal.
Near Austin, TX 78723
Scott
Job Details: 07/30/2020
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site ,replaced door panel . No water leaks detected at time of service. Job complete ."
Near Driftwood, TX 78619
Robert
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of not dispensing ice. Found impeller loose. Tighten impeller but it returns to being loose. Replaced impeller and motor. Tested operation and no leaks detected.
Near Marion, TX 78124
Noah D
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for not making enough ice, replaced icemaker, tested and had unit fill. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 07/29/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for long fill. Tested water valve and found that the cold water valve was not opening. Causing the issue. Replaced water valve and washer tested good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW7300DW "Arrived on site to inspect washer for loud noise during operation, during inspection found the washer running correctly and no problems, only overload error codes and valves shut off, spin was not making a loud noise, unable to replicate. Will need autho ; ordrng 1 AUTHO (AUTHO ) and 1 WTW7300DW (ROTOR)"
Near Lakeway, TX 78734
Brandon
Job Details: 07/29/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for customer complaint of broken grid cutter, I replaced grid cutter
Near Temple, TX 76501
Al
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived to install previously ordered part.Removed and replaced the diffuser.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Andy
Job Details: 07/29/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived on site for washer not cycling properly and lid issues. Tested and inspected unit and found failed water inlet valve and lid. Removed failed inlet valve and replaced with new. Ordering needed lid. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11259006 (lid) and 1 WP8563965 (lid hinge LEFT) and 1 WP8572974 (lid hinge RIGHT )
Near Marble Falls, TX 78654
James
Job Details: 07/29/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site and installed previously diagnosed parts. Verified fit of all parts. No power to unit for testing. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer flashing lf error code . Ran manual test on valves . No water at all from cold valve and less then normal from hot water . Replaced housing with valve . Re ran diagnostics . All checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78757
Wesley
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and found basket broken and disengaged as well as suspension shot and gearcase grinding. Control was shorted. Replaced control to test. Inlet water and drain working and latch working but mechanical issues with all moving parts. Ordering basket and suspension and washplate and returning with gearcase and actuator and cam to repair mechanical issues. Office to reschedule. ; ordrng 1 2HOURS and 1 W10752283 (washplate) and 1 W10752719 (BASKET) and 1 W11130362 (SUSPENSION)
Near Cedar Park, TX 78613
Kayman
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for refrigerator door not sealing. Upon inspection I found the magnets inside the door gasket are weak causing the door to intermittently open on its own or just not seal. Due to the gasket being foamed into the door I will need to order a new door with gasket attached for the repair. Ordering (LW10642551) RC door. Office to RS due to availability of the part. ; ordrng 1 LW10642551 (dor-fip)
Near Leander, TX 78641
Kayman
Job Details: 07/29/2020
RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite to install previously diagnosed parts. I installed the terminal block and replaced any burnt wires on the harness. I also installed the customer provided power cord. I tested all surface burners and all tested good I put the unit in preheat and it’s heating as designed. Job complete.
Near Georgetown, TX 78633
Paul
Job Details: 07/29/2020
DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived onsite for a dishwasher that’s not cleaning dishes properly and the soap pod is not fully dissolved. I checked stored error codes and found F10E1, F6E1, F6E6, & F6E4. I ran the auto diagnostics cycle and found the dispenser and fill valve working properly. The unit completed the cycle and worked as designed. I did find a mason jar lid in the bottom that could have gotten under the float switch. I advised ms to run some dishwasher cleaner thru the machine. Call complete."
Near Austin, TX 78705
Leonardo
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to replace drain hose, pump and motor from previous diagnosis. Replaced hose, pump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76549
Al
Job Details: 07/29/2020
WASHER MAYTAG MVWB865GC0 "Arrived to inspect washer making grinding noises.Customer advised the unit bangs when she washes her comforter and couch pillow.I put the unit into diagnostics test mode and unit had a stuck UI F2E1 error code.Unit tested as designed.I advised the customer not to wash anything larger than a queen comforter in her single load washer and when washing couch pillows, to wash at least 4 in the tub to prevent the loud banging (unbalanced) noises.Unit works as designed.Job complete"
Near Belton, TX 76513
Al
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived to inspect dishwasher wash arm issues.Confirmed the middle wash arm was broken.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Al
Job Details: 07/29/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer burning smell.Powered the unit on with the door opened, so customer can see the unit is cycling the element on and off as designed.Checked the exhaust and unit had proper ventilation.Customer advised she had the ventilation system cleaned a few months ago.Unit works as designed..Job complete"
Near Waco, TX 76712
Tyler
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator not cooling properly. Upon further inspection I found that the humming noise and cooling issue or two to leave defrost problem they were having it appears that the new part weRecently installed defected After for the test I cannot find any diagnostic error codes or issues with the main control so I replaced the main harness assembly for the motor evap and bimetal thermostatfew hours to cool once again and I . If the issue does come back they’re only other option is to replace the main UI control
Near Waco, TX 76712
Tyler
Job Details: 07/29/2020
RANGE MAYTAG MER6600FZ2 Arrived on site for range they had a door that fell off after further inspection I found that the door hinges them selves are warped and bent due to bad installation. customer stated that the door never function properly since day one. After replacing the door hinges I tested the unit out and everything is functioning as designed. Call complete
Near San Marcos, TX 78666
Richard
Job Details: 07/29/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for the ice machine leaking and shutting off. During testing found that the drain hose hooked to the drain pump was causing the leak. Adjusted hose clamp and leak is gone. Could not duplicate the issue of the ice machine shutting off. Ran diagnostics and found no issues. Complete
Near Manor, TX 78653
Eman J.
Job Details: 07/29/2020
OVEN WHIRLPOOL WFE525S0HS1 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher heater broken. Replaced heater and main control board and tested washer. All functions tested good and no leaks detected complete.
Near Temple, TX 76504
Al
Job Details: 07/29/2020
WASHER ROPER RTW4516FW2 "Arrived to install previously ordered parts.After installing the latch, I tested the unit and unit tested as designed.No other parts needed.Customers had 2 units inside residence both from Buddy’s and mixed up the symptoms with the Roper and Amana washers.All water lines were dry at the time of service.Job complete"
Near Hewitt, TX 76643
Tyler
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling properly. Upon further inspection I found that the evaporator fan motor the condenser fan motor as well as a compressor all running. The evaporator inside the freezer had absolutely no ice buildup of any kind and was completely bone dry. The compressor was also extremely hot to the touch to the point that you could cook food on it. Unit will need a new sealed system repair. Office to reschedule after looking up availability also will need to schedule those calls for two hours and we need a system tech to perform repairs; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78750
David
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site to follow up on refrigerator that was not cooling in FC and not dispensing water. Replaced UI due to being failed / DOA part. Retested with fresh UI and unit began cooling and dispensing water as designed. Advised customer to allow compartments to acclimate. Call complete.
Near Killeen, TX 76542
Al
Job Details: 07/29/2020
DRYER WHIRLPOOL WED8000DW0 "Arrived to inspect dryer noises.Customer advised the unit stopped making the noise recently and wanted the unit checked out to inspect where the noise was coming from.I checked the drum, blower and motor and all were fully operational.No parts needed.Job complete"
Near Austin, TX 78702
Jacob
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived onsite to replace part ordered by previous tech. Replaced freezer door. Tested unit. No issues at this time. Job complete
Near Bastrop, TX 78602
Eman J.
Job Details: 07/29/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite to install previous diagnosed parts. Couldn’t get customer wash plate off. Will need to break wash plate off. Don’t have a wash plate with me. Ordering wash plate W10902814.. ; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (washplate)
Near Spicewood, TX 78669
Brandon
Job Details: 07/29/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for customer complaint of door not closing, found door popping open after closing, I couldn’t find anything obviously wrong with latch or strike, but the door was not wanting to sit flush against front panel. Ordering door parts, front panel, latch, and strike. ; ordrng 1 279659 (panel) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 W11376676 (DOOR)"
Near Kingsland, TX 78639
James
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found filter door not locking into place properly. Found catch tab on filter door defective causing latch to release door. Installed new door and tested. Unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to inspect range noises. Upon further inspection, customer advised they were using the back left cooktop burner and something popped. I lifted the cooktop and found that some liquid had spilled onto the cooktop and shorted it out. I tested the switches and remaining burners and all were operating as designed. I am ordering the harness and scheduled return service.; ordrng 1 W11396691 (COOKTOP HARNESS)"
Near Round Rock, TX 78681
Andy
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator ice seal coming off and ice bin not working properly. Tested and inspected unit and found failed seal and ice bin. Removed failed seal and replaced with new. Ordering ice bin to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11185686 (ice-contnr)
Near Marble Falls, TX 78654
James
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site and installed new filter cover. Tested operation and found unit working properly. Job complete
Near Austin, TX 78725
Jacob
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite to replace parts previously diagnosed. Replaced both controls and motor evaporator. Tested unit. Unit test good. No issues at this time. Told customer, freezer will take a few hrs to get up to freezing temperatures.
Near Bastrop, TX 78602
Andy
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to install previously diagnosed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 07/29/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range gas smell when oven is heating. Tested and inspected unit and found unit lights and operations with no clear sign of gas leak. Ordering gas smell detector. Office to schedule return trip. .; ordrng 1 SEENOTE (GAS SMELL DETECTOR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W11220387 (burnr-oven) and 1 W11346659 (REGULATOR )
Near Austin, TX 78746
Kevin
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and found customer is experiencing fruit and vegetables freezing on the shelves but not in the crisper drawers. Spoke with tech line and they said the only way to address the issue is to raise the freezer temperature a few degrees. No replacement of parts can have an effect, they also recommended that all fruits and vegetables go in the crisper drawers only.
Near Georgetown, TX 78626
David S
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to install previous diagnosed parts. I gained access to the controls and replaced both with new. While replacing the control UI I found the connections loose and not properly seated on the old control, I secured the new control in place and ensured the connections were secure. I powered the unit back on and tested the units operations. The unit is operating as designed. Job complete."
Near Round Rock, TX 78681
David
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to diagnose microwave that was not cycling and was saying to close door. On arrival found unit was running with door close without being in a cycle. Found top interlock was not a actuating and was stuck back. Replaced both interlock housings and retested. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details: 07/29/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not heating. During testing found that the heating element no good and the cutoff is no good. Did not show ohms. Replaced heating element and cutoff and dryer tested fine. There is a clog in the vent tube in the wall advised customer to have someone clean it out.
Near Austin, TX 78739
Leonardo
Job Details: 07/29/2020
DISHWASHER GE PDWT480V00SS "Arrived on site to test unit for soap not dissolving. Tested unit found wash pump not working. Replaced pump, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher resident is experiencing long wash cycles over four hours. Will need to bring back control board to address this, also found heating element has failed and lower wash arm at one point was burned by heating element, took picture.; ordrng 1 W10518394 (heater) and 1 WPW10319027 (spray arm)"
Near Austin, TX 78703
Leonardo
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to replace right side adjuster from previous diagnosis. Replaced adjuster. Tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Creek, TX 78612
Eman J.
Job Details: 07/29/2020
DISHWASHER GE GDT695SGJ0BB Arrived onsite for dishwasher not starting. Tested system. Found latch faulty. Replaced latch. Tested system. Still having issues. Ordering harness WD21X21664 and UI WD21X23462; ordrng 1 AUTHO (AUTHO) and 1 WD21X21664 (dishwasher door harn) and 1 WD21X23462 (kit svc ui top logic)
Near Seguin, TX 78155
Noah D
Job Details: 07/29/2020
RANGE AMANA ACR4303MFB1 "Arrived on site to inspect oven for not heating, upon inspection found a lot of grease all off oven, took pictures of leasing agreement, heated up to 350 with no issues. Complete"
Near Austin, TX 78734
Brandon
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site to replace dispenser motor, ice door pads, shaft, and ice container. The new pads were black again, customer is wanting original grey pads. Ordering grey pads and parts research to find correct pads. ; ordrng 1 CNOTE (PARTS RESEARCH FOR GREY PADS NOT BLACK) and 1 CNOTE (PUT A RUSH ON THIS IF POSSIBLE ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78753
Eman J.
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for refrigerator door side change. Revered customers door. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78723
Jacob
Job Details: 07/29/2020
WASHER ROPER RTW4516FW2 Arrived onsite for unit not going into spin mode. Put unit in diagnostics. Got F7E5 shifter fault. Noticed a bunch of water at the bottom of the plate the unit was sitting in. Ran unit. Could not find if unit was the cause of he leaks. Replaced control board and actuator. Tested unit. Unit test good. No leaks at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 07/29/2020
WASHER MAYTAG MVWC400XW4 "Arrived to inspect washer leaking from underneath.Ran diagnostics test mode and confirmed the aged washer has a cracked tub causing the leaking from underneath the unitThe unit will need a new inner and outer tub, gear case, actuator, cam, motor, belt.Forwarded information to AHS for review.; ordrng 1 CNOTE (AUTHORIZATION FOR ABOVE LISTED REPAIRS) and 1 CNOTE (2 HOURS) and 1 CNOTE (2MAN)"
Near Georgetown, TX 78626
David S
Job Details: 07/29/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for dyer making a flapping noise. I inspected the unit and work area. I found the blower wheel stripped onto the motor and just spinning freely. I attempted to removed the blower wheel with no success. I am ordering the housing, bracket, screws x2, and the housing seal to complete the repair.; ordrng 1 W10888146 (housing) and 2 WP489463 (screw)s and 1 WP697770 (seal) and 1 WPW10242878 (base)"
Near Austin, TX 78723
Jacob
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit still not agitating. Replaced gear case and wash plate. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78726
David
Job Details: 07/29/2020
DRYER WHIRLPOOL WED4616FW0