Near Austin, TX 78703
Wesley
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site and found unit operating with good gasket seal, it did notice mullion to be covered in condensation. Mullion appears to be shorted. Ordering mullion and returning with brackets just in case. ; ordrng 1 W11084811 (rail-mulln)"
Near Round Rock, TX 78665
Andy
Job Details: 03/03/2020
VENTHOOD WHIRLPOOL KVUB606DSS3 "Arrived on site for vent hood fan speed not working. Was instructed in notes to get photo of closing document to prove warranty. Took picture of closing document and sent to claims.
Near Temple, TX 76502
Jonathan
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed parts. Replaced drain pan and tested drain pan with a cup of water to make sure the water would drain due to the bubble in the refrigerator liner underneath the drain pan. When pouring water over drain pan, most of the water took a while to drain but would drain. However, the unit was leaving beads of water along the way that would not drain fully. I tested it several other time with the same outcome. When pouring small amounts of water into the drain pan, the water would pool up until it had enough water weight to start moving towards the drain hole. I tried to adjust the evaporator assembly to give the drain pan a bigger slope but was unable to make the issue any better. Due to the concern about it not draining fully, I called Techline spoke to Rich Sr# 772727346. I advised him of my findings and asked if this would cause an issue in the future or not. He advised this would probably cause further iss
Near Austin, TX 78759
David
Job Details: 03/03/2020
DISHWASHER IKEA IUD8555DX3 "Arrived on site to diagnose a dishwasher that was not filling. Performed diagnostic. Found no error codes, but unit not filling. Checked voltage at inlet valve and found voltage, but no operation. Replaced inLet valve and retested. Unit is now filling and working as designed. No water leaks found at time of service. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 03/03/2020
RANGE GE JP989B0D6BB "Arrived on site for customer complaint of front left burner not shutting off, found faulty switch, I replaced switch and fan switch, unit tested good.
Near Georgetown, TX 78626
Cliff
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found no mechanical issues with dispenser system at this time. Advised homeowner on operation and child lock feature. No further repairs are needed and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked temps in the RC=51 (on setting of 34j and FC=16 degrees. I disassembled the RC section and found the evaporator with no frost pattern. I disassembled the FC section and found the top left 3 coils with frost and nothing else. I checked and all fans are operating. Checked the compressor and it was extremely hot to touch as were the lines coming out of it. I advised the customer that the unit will need a sealed system repair and that the concession from the previous repairs still covered this repair.ordering the compressor, drier, access valve, RC evaporator, FC evaporator, FC Evap motor/harness, RC Evap cover, CNOTE-2HR JOB and office to schedule return service. Unit reassembled and not water leaks observed during service.; ordrng 1 8201675 (compressor) and 1 CNOTE (2 HOUR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11032800 (motor-evap) and 1 W11116006 (evaporator) a
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW4855HW1 onnsite and found error codes for Long fill, overflow, inspected call valve and found it was constantly dripping. Removed valve and found screen is blocked by debris and grid. Replaced valve and showed apartment maintenance issue. If it happens again apartment will be responsible for the repair. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Luis
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for evaporator incased in ice. Found drip pan bowed,per tech support replaced drip pan and fan motor that included the defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. ; used 1 W10836964 (PAN DRIP) from stock"
Near Austin, TX 78703
Leonardo
Job Details: 03/03/2020
DISHWASHER BOSCH SHX3AR7XUC Arrived on site to test unit for door not closing correctly. Test unit and found kickplate missing screws and coming forward hitting door and making door go up. Secured kickplate test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=18 degrees & RC=51 degrees. When I began to disassemble the RC section, I found a large block of ice on the Evap cover. I disassembled the FC section and inspected the evaporator and it had a good frost pattern. Once I removed the ice, I found the RC evaporator thermistor was corroded. I removed and replaced the evaporator motor harness and used foil tape and a ziptie to secure the thermistor. I removed and replaced the Hv Control and removed the back cover and found that the drain tube had a 1/8 inch gap between it and the chassis. I used manufacturer approved silicone to seal the gap. I ran test #4 in diagnostics and the unit operated as designed. Once I had the unit out of diagnostics, I found the unit beginning to cool and both evaporators had good frost patterns. Reassembled the unit. No water leaks observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Arrived on site for no ice and freezing food on top shelf . Ice maker went thru harvest but kept dying ice bin was full with no ice in it . Unit would fill as well . HARNES in door checked normal. Replaced maker . Ran test all checked normal . Found fresh food section set at 65 . Bumped up temps .No water leaks detected at time of service . Job complete .
Near Austin, TX 78737
Robert
Job Details: 03/03/2020
OVEN WHIRLPOOL WOS72EC0HS Arrived onsite for oven display not working. Tested display and got no response at all from it. Replaced console and tested unit. Everything is working properly. Complete.
Near Austin, TX 78749
Robert
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not draining ran diagnostics and found that the drain pump was not working correctly. Changed drain pump and tested washer. Unit is now draining normally and no leaks detected at time of service. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site and inspected refrigerator and found fill tube heater blue wire is broken. A new fill tube heater will be needed to correct the issue. If you have never done repair before speak with KB before attempting. Water leaks from connections at time of service; ordrng 2 W11366500 (FILL TUBE)s
Near Austin, TX 78738
Brandon
Job Details: 03/03/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not agitating. I ran diagnostic test cycle, found f1e1 error code, load detected during clean cycle, I cleared error codes and ran test cycle, unit passed every test and is functioning as designed.
Near Temple, TX 76504
Jonathan
Job Details: 03/03/2020
WASHER SAMSUNG WF42H5000AW/A2 "Arrived on site for washer that is leaking and the filter is stripped. Inspected unit and work area. Found filter stripped inside the pump case. Remove front panel and found water leaking from the filter connection into the case Replaced drain pump, case pump, and filter and tested unit. Unit is working as designed
Near Austin, TX 78751
Wesley
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite and found latch failed. Replaced latch. Unit is now operating as designed. Advised owner on findings. All checks good.
Near Austin, TX 78735
Robert
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for refrigerator water dispenser working intermittently. Ran diagnostics and found found that the damper control is not working properly and allowing water lines to freeze. Ordering parts ; ordrng 1 WPW10594329 (control DAMPER) and 1 w10902214 (thermistor)
Near Georgetown, TX 78633
James
Job Details: 03/03/2020
WASHER MAYTAG MHW8630HW1 Arrived on site and installed new front. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 03/03/2020
OVEN KITCHENAID KODE500EBS01 Arrived onsite for an oven that will not heat after a self clean cycle was run and there was a power outage. I found the lower oven not heating. I explained to the customer that I suspect the lower oven TOD to be the problem The unit is working as designed. I advised mr to cover the hole in the bottom of the cabinet between the oven and lower drawer. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 03/03/2020
WASHER MAYTAG MVWB835DC4 Arrived to install previously ordered part.Removed and replaced the glass lid.Allowed the customer to test the lid.Job complete.Customer satisfied
Near Austin, TX 78703
Wesley
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site and found pinched wire and unit flex tray motor stuck halfway through harvest but upon emoting icemaker reset to home position.
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from the front of the unit at the bottom of the door. I opened the door and inspected inside the unit and found the upper spray arm sitting in the bottom rack. I advised the customer that this is more than likely the reason the unit is leaking and demonstrated to the customer what happens when the spray arms become disengaged. I re-installed the spray arm and placed the unit in diagnostics showing no error codes. Unit operated as designed. Customer advised they have a water softener. I made recommendations for use and care as well as detergent/rinse aid uses and types. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit leaking water when calling for water, found the ice maker fill valve was activating when pressing the water dispenser pad. Water would dispense as well as fill the ice maker at the same time. Ordering control boards and water valve. ; ordrng 1 W11330971 (CONTROL )"
Near San Marcos, TX 78666
Noah D
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for problems with washer, upon inspection found front console dead, replaced console and functions returned, tested all valves for leaks described, no leaks found, tested spin and drain , no problems found. Complete"
Near Round Rock, TX 78665
Cliff
Job Details: 03/03/2020
WASHER WHIRLPOOL WRB322DMBM00 Arrived on site to replace previously ordered part for refrigerator. Prior to replacing heater found original part not plugged in after previous repair from homeowner. Rewired heater properly and verified operation. All checks good at this time. No leaks were found at time of service.
Near Killeen, TX 76543
Al
Job Details: 03/03/2020
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not drying. Checked element, thermal fuse and cutoff. Also checked voltage at the outlet and unit.Issues were with the ventilation system.Customer will contact a service to get vents cleaned.Job complete Unit operates as designed"
Near Austin, TX 78746
Kevin
Job Details: 03/03/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and inspected dryer and found heating element has failed, after replacement it is now operating normally. Job complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH31017HW3 "Arrived on site for microwave that is making a rattling sound. Inspected unit and work area. Was unable to replicate the issue immediately so I tried to remove the microwave from the cabinet. When trying to unbolt the mounting screws, I found one of those bolts improperly installed. Found several install issues but was unable to remove the microwave from the cabinet. Customer was given a microwave with venting and she has no vent in place for the air to go. She advised she was told by her home warranty company they would send a ventless microwave. Customer is going to contact the home warranty company to remove the microwave from the cabinet and will contact us back if further repairs needed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite for refrigerator not cooling. Ran diagnostics and found that the compressor and fans would run as long as the doors were open. Replaced both control and control UI and tested functionality. Refrigerator is now cooling with the doors closed. Job complete
Near Austin, TX 78721
Jacob
Job Details: 03/03/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for timer knob broken to unit. Looked at unit. Saw that timer was broken. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78735
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX03 Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics diagnosed unit will need new optic controls.; used 1 W10757851 (CONTROL ELECT) from stock"
Near Austin, TX 78734
Brandon
Job Details: 03/03/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found water valve had failed, quoted customer for valve, I installed valve, found new valve tested good, but recirculating pump would not circulate water. I replaced pump, unit tested good.
Near Austin, TX 78733
Kevin
Job Details: 03/03/2020
DRYER MAYTAG MGDB835DW4 "Arrived on site and inspected dryer and did not find any saved error codes, currently user interface is operating normally. Clear lint screen light is a reminder and will always be on at the beginning of a cycle.
Near Austin, TX 78757
David
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator that was frosting over in the RC again. Performed diagnostic and defrosted unit. Found that the unit was not draining at all, causing ice to build up on the Evap and scroll. Checked drain tube and found it was completely pinched shut/collapsed by foam and no water could escape.
Near Georgetown, TX 78633
Cliff
Job Details: 03/03/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to replace control and water valve for washer. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Buda, TX 78610
Jacob
Job Details: 03/03/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for unit not lighting. Tested unit. Found that igniter was not working. Replaced igniter. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 03/03/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to diagnose one ice maker for not making ice, upon diagnosis called Techline and went through testing process, found high amps (3.15) to compressor and no movement to evap fan, ordering all sealed systems, NonUV dryer and fan. Office to reschedule Sr # 7727272129 ; ordrng 1 2315558 (CONDENSER ) and 1 W10218037 (EVAPORATOR ) and 1 W10460856 (HARNESS) and 1 W10536005 (COMPRESSOR ) and 1 W10847121 (NON UV ) and 1 W10913906 (ACCESS VALVE)"
Near , TX 78610
Jacob
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for unit not sealing properly. Tested unit. Found that door seal was not sitting correctly. Adjusted door seal. Tested unit. Unit sealing as designed. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered parts.Removed and replaced the high voltage board and user interface.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78633
Lou
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDTE204DSS0 "arrived on site to install previously diagnosed and ordered part. Due to the element nuts being stripped out, I removed and replaced the element/nuts and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for for fridge leaking . Found evap drain hole completely blocked bye insulation . Removed insulation . Unit is now draining . No other water leaks detected at time of service . Job complete.
Near Austin, TX 78737
Kevin
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site and inspected refrigerator and found it is not cooling, no fans are running. Attempted test three and four in diagnostic code and still nothing happens. Replaced high voltage control board and compressor and fans are now running. Refrigerator will take 12 to 24 hours to cool. No water leaks from connections at time of service, job complete."
Near Driftwood, TX 78619
Robert
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived onsite for refrigerator leaking from the front. Upon inspection we found that the evaporator drain inside the refrigerator was clogged. Cleared the drain line of debris and ice. Tested and water is now draining normally. No leaks detected at time of inspection. Job complete.
Near Killeen, TX 76549
Al
Job Details: 03/03/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived to inspect dryer not starting again.Disassembled and found the thermal fuse was defective, once again.Removed and replaced it.Also called Techline and spoke with JKSR# 7727274533I was advised to replace the thermo fuse and to orderW10206710 vent test meterAlso to REPLACE CYCLING THERMOSTAT WP8318268ordrng 1 W10206710 (TESTING METER) and 1 WP8318268 (THRMST-FIX )"
Near Georgetown, TX 78633
Paul
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 "Arrived onsite for a refrigerator with the FC not cooling correctly to possibly replace previous diagnosed parts. I found the low side pressure at -12 psi and the high side at 100 psi. I found the FC at 14 degrees on arrival. I found a very small refrigerant leak in the RC evaporator coil. I recovered the refrigerant, replace the coil, and vacuumed the sealed system. The system held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and it was working as designed. Low side pressure was 15 and high side was 150 psi. The evaporator was frosting properly. Call complete."
Near Austin, TX 78756
Leonardo
Job Details: 03/03/2020
MICROWAVE ELECTROLUX E30MC75JPS3 Arrived on site to test unit for broiler and turntable not working. Test unit and found broiler coming on right now test turntable and found bad turntable motor. Will need 2 man to split the microwave and replace the turntable.
Near Manor, TX 78653
Jacob
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for fan not working properly to unit. Tested unit. Found that Fan motor was bad. Replaced fan motor. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 03/03/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to replace previously ordered parts for washer. Removed hub and wash plate. Publicized to gear case and threads were damaged severely during removal. Spanner that will need to be ordered to complete repair.; 1 W10909670 (nut-spaner)
Near Pflugerville, TX 78660
Scott
Job Details: 03/03/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for otr not heating . Found mag has failed . Job complete ."
Near Austin, TX 78745
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Removed evaporator cover found no frost pattern on evaporator,removed compressor cover,compressor running,called tech support per tech support installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec. powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye found on connections. ; used 1 W10896677 (COUPLING), and 1 W10896689 (COUPLING) from stock"
Near Austin, TX 78745
Luis
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Removed evaporator cover found no,frost pattern on evaporator,removed compressor cover,compressor running,called tech support per tech support installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered,powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye found on connections. SR#772774174; used 1 W10896677 (COUPLING), and 1 W10896689 (COUPLING) from stock"
Near Round Rock, TX 78665
Cliff
Job Details: 03/03/2020
REFRIGERATOR LG LMXS30776D Arrived on site to diagnose a refrigerator that is making unusual noise. Found ice accumulation around FC fan motors. Removed evap cover and deiced it. Reinstalled cover and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78754
Jacob
Job Details: 03/03/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit having scratch marks on cooktop. Looked at unit. Saw scratches. Office to reschedule ; ordrng 1 W11175876 (cooktop)
Near Austin, TX 78732
Brandon
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for customer complaint of unit not making ice and making a noise, found faulty ice maker, and noise was coming from ice maker.
Near Austin, TX 78759
David
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site to diagnose dishwasher with damaged upper right rail. Found upper right rail had separated and needed to be replaced, and upper left rail had damaged sliders and had lost several ball bearings. Replaced both upper tracks and retested. All is now working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 03/03/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer that’s not drying clothes. Inspected unit and work area. Tested unit in a dry cycle and found no heat. Pulled unit away from the wall and found 5eir air vent hose completely kinked, restricting airflow. Tested thermal fuse, element, and high limit thermostat. Found the thermal fuse had been blown. Replaced thermal fuse and tested unit. Unit is working as designed. Advised customer to shorten their vent hose or replace it With a shorter hose."
Near Austin, TX 78704
Richard
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW94HEAW0 "Arrived onsite for the washer not working. Ran diagnostics and found error codes F6E1, F5E1, F8E1, door lock error, water inlet error and lost communication error. Customer stated that a previous appliance company was out and they replaced the MCU and washer did not work.
Near Hutto, TX 78634
Andy
Job Details: 03/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously diagnosed parts. Upon arrival found thermistor wires cut at base in bag and cannot be used. Contacted parts and was instructed to reorder part. Ordering part. Customer needs soonest appointment possible. Office to schedule return trip. Instructed customer that unit will still need to be defrosted and how to safely do so as to prevent water damage risk. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10316760 (thermistor)s
Near Austin, TX 78756
Wesley
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW5090GW Arrived on site and installed correct timer. Unit is now operating as designed. Short term Rental. No one on site.
Near Austin, TX 78704
Richard
Job Details: 03/03/2020
MICROWAVE KITCHENAID KEMS308SSS04 Arrived onsite for the microwave not working properly. Maid let me in to look at microwave. Ran diagnostics and found error code F2E0. Keypad malfunction. It states to replaced keypad per tech sheet.
Near Austin, TX 78722
Luis
Job Details: 03/03/2020
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived on site for no cool. Found traces of oil on evaporator,removed evaporator assembly,attempted to install a new evaporator,found unit is using R600a refrigerant,unable to complete repair due to type of refrigerant called partner team,whirlpool will contact customer.
Near Lago Vista, TX 78645
Lou
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I jumped points T-H and the ice maker failed. I jumped point V-R and no water dispensed. As I attempted to remove the IM, I found the fill tube was frozen. I removed the ice with my steamer and removed and replaced the ice maker and retested. iM operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
Near Austin, TX 78703
Wesley
Job Details: 03/03/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and found unit operating as designed. Customer requested instruct on washer and dryer. Advised on main tenant and best practice. All checks good.
Near Georgetown, TX 78628
Cliff
Job Details: 03/03/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site to replace previously ordered parts. Replaced motor and timer and tested unit. Found dryer still slow to start, indicating an issue with home power not feeding enough amps to the dryer. Unit is fully functional just starts slow. No further repairs can be done at this time."
Near Round Rock, TX 78665
Andy
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not drying. Tested and inspected unit and found issues with heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Richard
Job Details: 03/03/2020
DISHWASHER KITCHENAID KDTM704EBS1 "Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that sump and pump motor is not working correctly. One of the spray arms on the lower spray arm is broken and there is some sort of White filming substance that is clogging the tube feed and manifold. Need to replace sump and pump, lower spray arm, tube feed, manifold. Need authorization. Office to reschedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10803540 (manifold) and 1 W10861745 (tube-feed)"
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
MICROWAVE KITCHENAID KHHC2090SSS4 "arrived on site to inspect microwave door not closing. Upon further inspection, I found the unit door slightly sagging and not closing correctly. I found the torx screw in the top hinge had backed out and was loose. I tightened the screw and retested the door and it is closing properly. Tested the unit with a cup of cold water and it is heating/operating as designed. Job completed."
Near Austin, TX 78757
David
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator that lost power for several hours and is no longer keeping the RC cool. Performed diagnostics and temp checks. RC was 50 degrees, while FC was at 2 degrees. Evap had solid frost pattern and freezer was cooling just fine. UI has been blinking more then once. Customer had told me that the unit had completely lost power for several hours and had no lights no response. It came back on its own, but hasn’t cooled right since. Replaced UI and main PCB to resolve electrical issue. Advised to allow up to 72 hours for temps to stabilize. All is now working as designed. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDF518SAHB Arrived on site to test unit for f34 error. Found wires to leak sensor broken. Will need to order new wire harness W11334683 office to reschedule unit 404 ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W11334683 (WIRE HARNESS )
Near Austin, TX 78745
Leonardo
Job Details: 03/03/2020
DISHWASHER WHIRLPOOL WDF518SAHB0 Arrived on site to test unit for f34. Found wire to leak sensor broken. Ordering new harness W11334683 office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W11334683 (WIRE HARNESS )
Near Leander, TX 78641
Lou
Job Details: 03/03/2020
MICROWAVE WHIRLPOOL WMH32517AS2 "arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and it failed. Removed the unit from the wall and removed the cover. Checked the magnetron and wave guide. Found the high voltage heating components not operating I removed and replaced the magnetron, capacitor and diode and tested and the unit operated as designed. I reassembled the unit and put it back on the wall and retested and again it operated as designed. Job completed."
Near The Hills, TX 78738
Brandon
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of noise issues when unit would turn on and off, I found noise coming from condenser fan housing and compressor rattling, I adjusted what I could and raised the feet up, unit tested good and is functioning as designed."
Near Moody, TX 76557
Jonathan
Job Details: 03/03/2020
OVEN KITCHENAID KSEB900ESS1 "Arrived on site for range that had an unknown issue and error codes. Inspected unit and work area. Found unit had 7 F2 E0 codes. Tested voltage coming from control and had good voltage. Checked resistance through user interface and was getting inconsistent readings. Checked all connections and all checked good. Replaced console and tested unit. Unit worked as designed. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 03/03/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site for poor to little ice . Found one wire corroded and broken on pump assembly . Replaced pump but also found HARNES was corroded as well . Will need HARNES . Autho . No water leaks detected at time of service . Pleas call to set return.; ordrng 1 AUTHO and 1 W10340992 (harns-pump)
Near Austin, TX 78758
David
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed damper control to resolve noisy operation. Removed old damper control due to grinding gears and installed new. Tested via test 3 and confirmed all is working as designed. Call complete.
Near Austin, TX 78744
Jacob
Job Details: 03/03/2020
WASHER MAYTAG MVWX655DW2 Arrived onsite for unit dripping water when unit is off. Tested unit. Found that valve was leaking. Ordered part. Rescheduled with customer. ; ordrng 1 W11127357 (housing)
Near Austin, TX 78702
Leonardo
Job Details: 03/03/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived on site to test unit for left rear burner not closing leaking gas. Found bad valve will order left rear valve W10831591 ; ordrng 1 W10831591 (RIGHT REAR VALVE )
Near Pflugerville, TX 78660
Scott
Job Details: 03/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for no ice or dispenser not dispensing water . Found water turned off . Turned water on and water was going out of IM fill tube . Valve found stuck open even when no power connection . Replaced valve , tested and found ice maker had failed as well. No other leaks detected at service time .; ordrng 1 WPW10300022 (icemaker)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 (DM) Arrived on site to install previous diagnosed parts. Gained access to the evaporator cover and replaced new. Tested unit operation all tested good no water leaks detected. Called tech line and spoke to Adrian (SR# 7727253902)
Near Pflugerville, TX 78660
David
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to install previously diagnosed doors with what customer reported as calcium buildup. On examination found that the substance they saw was actually just foam from sealing the door. Replaced FC left door, as the trim on the door had a large amount of foam coming out of it. Left RC right door alone as there was the same amount of foam on the replacement door, making it defective. Mrs ok with state of door when I doff knowing it was door foam, and I shaved a small amount off existing door. All is working as designed at this time. Call complete."
Near Florence, TX 76527
Cliff
Job Details: 03/02/2020
RANGE GE JS760BL4TS Arrived on site to diagnose a range that will not bake. Found cooling fan assembly not turning causing error code. Freed up cooling fan assembly and tested several times. Found all is functioning properly at this time.
Near Manor, TX 78653
Andy
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site refrigerator FC damaged door. Inspected unit and found FC door damaged. Removed damaged part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Arrived on site for customer complaint of unit not cooling properly, I found evaporator covered in ice, tested heating element, element tested good, found faulty defrost control and bi metal I replaced control and bi metal. Unit tested good.
Near Temple, TX 76504
Jonathan
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Add on site for dishwasher that has a broken door. Inspected unit and work area. Found the unit was hard to open and squeaking as it did open. Found friction pads missing from unit. Added new friction pads and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 03/02/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for unit not getting to temp. Found bad sensor, replaced sensor test unit and unit test good job complete."
Near Austin, TX 78745
Richard
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB00 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found no issues at this time. Checked temps and all is good. Ice maker making ice and refrigerator cooling fine. No issues at this time. Complete
Near Austin, TX 78749
Jacob
Job Details: 03/02/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for unit running long cycles. Tested unit. Found that timer was bad. Replaced timer. Tested unit. Unit test good. No issues at this time. Job complete
Near Waco, TX 76705
Jonathan
Job Details: 03/02/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for washer that had an unknown issue. Inspected unit and work area. Removed top panel and found suspension rod dismounted from machine. Reattached rod onto frame and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 03/02/2020
OVEN IKEA IBS350DS00 Arrived on site to diagnose an oven with no displayed and no power. Tested unit and found open thermal fuse in control circuit. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Tyler B.
Job Details: 03/02/2020
DRYER WHIRLPOOL WED4800BQ1 "Arrived to inspect unit with no heat, found element good. but cut off open, replaced and tested good"
Near Georgetown, TX 78626
Tyler B.
Job Details: 03/02/2020
WASHER MAYTAG MVWB765FW3 "Arrived to inspect unit making knocking noises, cust supplied video unit was shaking, ran manual test on spins and you basket true. Found unbalanced errors, advised Customer on modern top load washers. And loading"
Near Austin, TX 78746
Kevin
Job Details: 03/02/2020
DISHWASHER KITCHENAID KUDS03FTSS3 "Arrived on site and inspected dishwasher and found water is reaching upper rack spray arm but it is not spinning enough. Inspected all tubing and disassembled sump and motor and could not find where water pressure was being lost to upper rack spray arm. Upper rack could be pulling forward under water pressure and breaking the seal also. Lower spray arm is moving normally.
Near Luling, TX 78648
Jacob
Job Details: 03/02/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite for unit not locking. Tested unit. Job complete
Near Killeen, TX 76549
Al
Job Details: 03/02/2020
DRYER AMANA NED4655EW0 Arrived to inspect dryer timer issues.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete SAFETY ISSUES
Near Temple, TX 76504
Al
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to install previously ordered parts.Disassembled and checked the evaporator cover, ran several test as instructed to do so by KATHY @ Whirlpool Tech line.Removed and replaced the motor fan.Job complete"
Near Kyle, TX 78640
Robert
Job Details: 03/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job for complaints of no ice. Found no water to icemaker. Need to replace hose not flowing. ; ordrng 1 W10853597 (tube-water)
Near Kyle, TX 78640
Richard
Job Details: 03/02/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer not working properly. Replaced motor and start switch and dryer tested good. Heating. Good as well. Called Whirlpool safety and documented my findings and they stated to go ahead with repairs. Sr# 7727116175. Complete