WRS315SDHM12 Arrived on site for a refrigerator making sounds. On arrival didn't hear any sounds coming from product further inspection and help from the office sounds coming from fill tube. I installed fill tube extension product works as it's designed no water leaks visible from main water supply.

Arrived on site to test unit for not cooling. Found compressor starting and pulling .4amps and worked it's way down to .3amps. Temporarily replaced start device and run cap with no change in performance. Recommending compressor replacement. Ordering additional parts to ensure completion on return visit. No parts replaced at this time. No body present for signature. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 W11722672 (Condenser) and 1 W11579351 (Evap) and 1 Wpw10143759 (Drier UV) and 1 W11506635 (Access valve)

"On arrival verified complaint of not defrosting for a previous diagnosis. Install new control box. Unit is not frosted up atthis time. Temps are correct. Advise customer to monitor unit.If problem persists, call back for service. Job complete installed w11203924"

Arrived on site to test unit for interior light not working and bulb broken from socket. Removed socket and installed new light bulb test unit and unit test good job complete. W10888179

"Arrived on site for customer complaint of dryer not heating. Found failed element, I replaced element, unit tested good."

"On arrival, a verified complaint of dented freezer door visual inspection shows Dent on bottom right corner at the edge of the corner. Verified warranty coverage of the door replaced freezer. Door job complete. Installed 13109217SQ"

"On arrival verified complaint of unit it shaking. Visual inspection found tub shifts in my hand. Suspensions are good. Gearcase is leaking oil and belt is degrading. Attempted to remove washplate with removal tool and stripped it out. Attempted with hot water and pliers and hooks. Unable to remove washplate. Recommend replacing washplate, bolt, hub, gearcase, splutch, belt. Reschedule for 1/23. Ordering belt W11239857, washplate W10902814, bolt W10752187; ordrng 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

Arrived on site for ice maker not making ice. Upon inspection found ice maker is working. Took pictures also found water supply line kinked causing slow water. Fixed supply line and tested unit is now functioning properly and as designed. No parts used job complete

Arrived on site for unit not making ice. Upon inspection found ice maker not plugged in. Plugged and tested also did a advanced harvest. Unit is now functioning properly and as designed to. No parts used job completed

On arrival verified complaint of broken strike. Replaced strike per previous diag. Ran diag test and u it is functioning correctly. Job complete installed w11513250

"Arrived on site for oven shutting off mid cycle periodically. Talking to custome it happens randomly, more so on longer cooking times . Customer will get 6-1 error . Checked error codes only error code found is 9-0Convection fan is buzzing really loud . Ordering convection fan ,control, appl manager control return set for 1/27. No parts installed . ; ordrng 1 W10860984 (Convection fan motor)"

"Arrived on site to test unit for loud noise, tested unit through entire diagnostics cycle and could not find any issues, customer stated that that noise usually happens a few minutes in but it not there now , unit is running as designed no leaks detected job complete no parts"

Arrived on site to test unit for leaking. Found drain hose clamp was not properly installed and hose was not properly attached to barb. Verified current drain hose setup was leaking. Secured hose and attached clamp properly. Filled tub with water to 80% capacity and no signs of any leaks. Unit completed diagnostic cycle with no issues. Unit is no longer leaking and now working as designed. No parts replaced at this time. Job complete.

"Arrived on site to diagnose washer with several complaints. 1st issue is that unit is not dispensing from load and go, 2nd is that it makes noise in spin, 3rd unit walks when in use. On arrival I found the washer rotated 45 degrees clockwise, customer said that's how it moved after using it. I found the level of the unit was significantly off and it was rocky badly on one axis. On previous 2 visits the level has been fixed, but unit keeps going off. I found an error code for overload, F0E3. Ran unit and found no vibration or wobbling present. Bottom end seemed fine as well. When I tested the dispenser I found it will not pump any detergent. I adjusted the level of the unit and removed the rocking. I'm ordering items to resolve the load and go dispensing issue, and possible gearcase / lower end item replacements. Customer is going to have a load ready so we can see how it behaves on return visit, as I did advise them the movement and noise are likely related to loading. Set return visit for 1/28. Advised office customer would really prefer the 22nd since they work from home. No parts installed this visit. ; ordrng 1 W11621180 (Control) and 1 W11596130 (Flowmeter) and 1 W11621181 (Drawer assembly) and 1 W11413340 (Load and go drawer)"

"Arrived on site inspect dishwasher water condesating on the vent and dripping on the floor only while opening the door. Upon further inspection, I placed the unit into diagnostics and observed no error code. I ran an automatic test cycle and observed that all components are operating as designed. The dishwasher is experiencing excessive moisture in the tub. I entered hidden dishwasher settings and adjusted the rinse aid level from 3.9 ml to1.3ML. I advised the customer error on proper detergent and rinseaid usage so that there will be less water left on the dishes during the drying cycle. This should reduce the amount of water that is condensing near or at the vent. No parts installed."

Arrived onsite for cleaning concerns and found upper wash arm regularly obstructed by large dishes preventing normal washing. Advised customer on loading and other best practices. All checks good.

"Arrived on site for shakes alot and bangs around. Upon arrival, ran diagnostics and get error code F0-E5 off balance load. Inspected unit and suspension is totally shot. Raised unit to inspect lower components. All components appear good with no signs of leaking oil. Need to replace suspension. Replaced suspension W11396716. Yeast unit at all speed spins and unit is operating as designed. No leaks present. Job complete"

"Arrived on site to replace previously diagnosed sump, replaced and tested, unit is now running as designed no leaks detected job complete installed WPW10591570"

"Arrived on site for customer complaint of noise. Found slight motor noise, also found front drum seal completely off of drum. Ordering seal, glue, motor, wheel, and repair kit. ; ordrng 1 W11193479 (Drum seal) and 1 Cnote (Need high temp dryer glue)"

Arrived on site for dishwasher not draining properly at end of cycle. Ran cycle and found no error codes. Found filter was clogged. Rinse it out under sink and verified operation. Call complete. No failures found. 162.36 Auth code: 44AVU3

"Arrived on site to test unit for ice tasting spicy, customer stated that ice starts to taste spicy couple of months after she replaces the filter and then she has to replace the filter again, inspected the unit found all water system components functioning properly but ice bin clear door is broke,customer stated that she has a full house filtration system, tasted the ice and it tasted like a salt marinate, water coming out from dispenser also tasted salty and her home supply water absolutely horrible, explained to that her filter on the refrigerator is clogged fast is because her home water filtration system is not functioning properly and needs to get service, replaced broken bin and called safety to document SR#7739822723, at this time job complete installed WPW10558423"

Arrived on site for making a noise. Upon arrival test unit and get a rubbing/ groaning type noise off and on throughout entire wash cycle. Need to replace sump and motor. Inspected area and found unit is tucked behind thick floor tile. There is not enough space to slide dishwasher out. Customer states that when unit was installed they hade to remove a few floor tiles. I explained to customer that unit needs to be accessible to proceed with repair. Customer will make unit accessible and call back to proceed. Office to reschedule.; O-emld tckt

"Arrived on site for customer complaint of rattling noise. Found noise coming from exhaust duct in the dryer, I adjusted the duct, unit tested good."

"Arrived on site to diagnose dishwasher not cleaning dishes / filling. Examined and tested unit and found it is filling, but wash motor is not engaging. Replaced wash motor to resolve. Ran unit and verified everything working as designed. No leaks found. Parts used - W11025157."

"WTW5057LW0 Arrived on site for a washer not working. On arrival verified issue tried running diagnostic no luck tested drain pump , lid lock, control board all working .Called office for assistance my manger helped me figure out it was the wireharness that has failed. I ordered lower wireharness and rescheduled for 1/23/25 client would like a sooner date if available. No water leaks visible from main water supply also returning parts just in case needed. ; ordrng 1 W11643701 (Lower wireharness)"

Arrived onsite for previously diagnosed parts. I replaced the temp probe as the harness was wrongly ordered. The temp probe i installed is making better connection now and is reading 1.06 ohms. Unit will now functions as designed. I was unable to test as it was disconnected and could not be plugged in. Unit was sitting in the middle of the living room. Call complete. Installed W11598120 Probe. Customer unavailable for signature.

"Arrived on site to install previously ordered parts. Upon arrival, replaced drain pump W11025157 due to not completely drying . Ran diagnostics and there are no saved error codes. Ran automatic test cycle an all components including heater operate correctly. As far as drying issue. Noticed rinse aid is not being used and advised customer that plastic dishes will not dry correctly due to not being able to absorb heat. Explained benefits of using rinse aid. Uploaded pictures to SD. Upon completion there is no one available to sign off repair. Contacted Techline for documentation. Spoke with Brandon. Explained issues and submitted photos via text. SR# 7740753461"

"Arrived on site to test unit for clothes wet at end of the cycle. Upon arrival customer stated that the unit constantly stops mid cycle and does not spin the clothes out. Tested suspension, found it extremely bouncy. Customer also stated she loads the unit 75% with clothes. Replaced suspension (W11130359) and advised customer to keep load sized at the 40% mark of the basket to prevent premature failure of components. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for washer still tripping breaker and leaking . Found hole in bellow and looks like it had leaked on to recirculation pump. Replaced bellow and pump assembly W11458345, W11314648. Ran all test and 12 also . No water leaks detected at time e of service . Job complete"

"Arrived on site for a washing machine that is flashing and not advancing. Inspected unit and work area. The customer advised that the unit just stopped working all of a sudden and will not do anything else. I opened the lid of the washing machine and found water inside of the tub. I ran the unit through diagnostics and found an F9 E1 (long drain) error message. I checked underneath and started wiggling the wires to the drain pump. I found the drain pump immediately start kicking on and draining. I advise the customer that they have a wire harness issue and that we will need to replace that for repair. The customer advised that she wanted this documented with Whirlpool because she had been told by the Whirlpool customer service rep that if we call in to talk to their technical experts, they may be able to get the unit replaced due to ongoing issues with the washer. I called whirlpool tech line and spoke to Steve SR# 7740759855. He advised that all the repairs have been different repairs and that there have all been resolved. He advised to go ahead with the wire harness replacement, and that he would get it documented. However, he advised that if the customer is unsatisfied with pursuing repair, they make contact whirlpool, customer service for further resolution. Ordering the wire harness and the office will need to contact the customer about a return date due to an out of stock part. No parts were installed; ordrng 1 W11643701 (Wire harness)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that he wasn't sure if there was actually an issue with the dryer because their customer advised this didn't work and when RAC gave them a loaner dryer, the customer stated that the new dryer wasn't working either. They ended up finding an issue with the customer's electrical supply, but still wanted to have this drier, checked out just in case. I tested the unit and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that is not draining, agitating, or filling properly. Inspected unit and work area. The client advised that he's not exactly sure what the issue was, but the unit is not completing cycles. I ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I tested the suspension and found the suspension seemed okay. I checked the basket and found the basket wobbling.On the drive shaft indicating a failed hub assembly. I gained access to the hub and found it stripped. I replaced the hub assembly, and tested the unit. I found the unit working and operating as designed. Call complete. W10528947."

Arrived onsite for unit keeping broil on. I found F6E1 over temp error present. I found the control relay to be closed. I replaced the control and tested the unit. Unit is operating as designed and broiler is pulling 14amps as designed. Call complete. Installed W11546066 CNTRL-ELEC.

Arrived onsite for oven not turning on. I found a F3E0 error present. I checked the thermal fuse and found it checked good. I checked from the control for the sensor and found the resistance to read correctly. I tested the unit and found it turning on and after reaching temp would re light with no issues. Unit is operating as designed at time of service and issue could not be replicated. No gas leaks present. Call complete. No parts installed.

"Arrived on site to test unit for gasket not sealing, tested unit found FC gasket has a big gap causing warm air to penetrate into freezer and cause frosting, used heat gun to mold gasket into place, gaskets are now sealing properly, unit is running as designed job complete no parts installed"

"Arrived on site to test unit for tripping breaker. Verified when baking or using broil unit would trip GFCI breaker. Replaced bake(W11182108), broil(W10856603) and control(W11707168). Removed ground from terminal and heated to 500. Reattached ground and reheated to 500. Advised customer to allow to run at 500for a couple hours. Documented with techline and safety. Unit is now working as designed. Job complete. Techline:SR#7740754083Safety:SR#7740722670"

"Arrived on-site for washer needing new w11675701 u. I. Control. on arrival reconfirmed, issue an installed part and tested washer, and found it working as designed.Call complete"

"Arrived on site with parts ordered. Recovered refrigerant. Cleared lines. Replaced compressor, drier, and couplers. Pressure tested with 250 psi. Pressure held. Vacuumed and recharged. Verified operation. Compressor is not starting, used different start device but compressor will not start. Will need to order parts again. Tenant was in a meeting. Was unable to advise. Office will call to schedule. ; ordrng 1 W11504434 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Lokring (Lokring) and 1 W11582592 (Compressor)"

"Arrived on site for oven not heating. Upon arrival, test unit and confirmed bake igniter is not energizing. Pulled unit from cabinet test igniter. Is receiving correct voltage. Need to replace bake igniter. Replaced igniter W11176454. Test unit by preheating oven to 350. Unit preheated correctly. Customer requested to push unit all the way flush to wall . Showed via picture of unit is all the way against gas supply valve and hose and cannot be pushed any further. Uploaded picture to SD. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace LED modules per special project S84638. Replaced all LED modules (W11632139) and tested, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed sump and vent, replaced and tested unit is now running as designed no leaks detected job complete installed W11460945, W11649995"

Arrived onsite for rack obstructing dispenser. I replaced the wheels with original set and tested the unit with a detergent pod. Unit now drops the pod to the bottom and is washing as designed. No water leaks present. Call complete. Installed W10888592 WheelsX4.

"Arrived on site to diagnose microwave making noise when running. Customer pointed out that their microwave used to be quieter and now has some humming. I tested the unit and confirmed it is heating and function is not affected, just a slight increase to noise level. I ran the unit and did hear some vibration coming from the HV area, but it doesn't sound excessive and is just the wrapper vibrating on the cabinet. Pushing against the wrapper decrease the noise. Advised customer that this is normal vibration once the unit has broken in it may be slightly louder. Adding some shim around the wrapper should reduce noise, and customer will follow up if heat stops. Everything is working as designed. Call completed."

Arrived on site. Contacted main contact per contact was going to send elevator to first floor waited 30 min elevator did not show moving on woth day. ; O-emld tckt

"Arrived on site to test unit for gas smell during use and ignition issues. Upon arrival customer stated when igniting any of the burners, all igniters on the other burners spark as well. Also the oven has a really strong smell when preheating. Inspected unit, found air shutter wide open. Closed air shutter until only 10% is open and tested unit, gas smell has been eliminated. Informed customer that all igniters sparking is normal and how it was designed. Advised that during the use of the unit, vent hood should be on because the unit will let off a slight gas smell which is normal. Also pans cannot be stored in the bottom section of the unit. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Found air shutter was wide open causing only one side of burner tube to ignite and releasing excessive gas. Adjusted air shutter and showed customer the difference. Unit is now working as designed. No parts replaced, and no leaks detected at this time. Job complete. SR#7740665917"

Arrived on site for fridge making rattling noise . Ran all fans test and found dampness is making the noise . Ordering dampner . Set return 1/23; ordrng 1 WPW10594329 (Dampner control)

"Arrived on-site for dishwasher, not filling with water and giving an H20. Error code on the display on arrival. Confirmed failure and after further inspection. I found that when the unit was installed, the harness to the water valve had gotten pinched and eventually broke. Ordering W11726283 harness, rescheduled customer for 01 - 23 - 25.; ordrng 1 W11726283 (Harness)"

"Arrived on site to test unit for burning smell. Upon arrival customer stated that after a cycle was complete, there was a strong burning smell in the laundry room. Inspected console area, found no burnt wires or any evidence of a short. Started a spin, looked under then unit and noticed drive pulleys are spinning the belt but the bearing is seized not allowing the basket to be spun. Unit will need a full rebuild to fix issue. Ordering all parts required, no parts installed, office to reschedule.; ordrng 1 Y200720 (Bearing) and 1 22002373 (Transmission) and 1 6-2040130 (Tub bearing) and 1 201126 (Brake) and 1 211043 (Brake drum) and 1 200835 (Brake bearing)"

"WRS331SDHM06 Arrived on site for evaporator cover covered in ice. Upon arrival, customer stated they defrosted the unit by unplugging for a couple days. Proceeded to check thermistor and found it was in correct range. Heater reads 0.2k ohms. Unit is also supplying proper voltage to both thermister and defrost heater. Unit has been plugged back in after customer has defrosted for about one week. Customer stated they had guests over and possibly had too much food items in the fridge, causing airflow restriction. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"WED4850HW0 Arrived on site for unit not starting. Upon arrival, found drum light to be on but unit will not start. Confirm the timer was clicking. I proceeded to check thermal fuse and found reading OL. Proceeding to replace WP3392519 thermal fuse. Tested unit and now unit is functioning as designed."

"WRS331SDHM06 Arrived on site for a waterline frozen. Upon arrival, found ice maker fill tube to be frozen ( picture attached). Attempted to dispense water and no water is dispensing. Remove filter and now water is dispensing. Cleared ice buildup in the fill tube ann ran multiple ice maker, fill tests. Installed WPW10496649 fill extension tube. Unit is now functioning as designed. Informed front office in regards to replacing new water filter."

"Arrived on site for no cool in fresh food section. Found evaporator cover incase in ice,ran heater test failed heater not powering on,defrosted evaporator checked continuity on heater failed,replaced defrost heater. W11626107"

Arrived onsite for no function and found control receiving power but not operating. Replaced control. Unit is now operating as designed. Advised customer on repair. Customer not home to sign at end of service. All checks good. W11549931

"Arrived on site to test unit for no ice production. Found fill tube frozen. Engaged fill tube heater and was able to remove obstruction. Allowed heater to stay on for 10 minutes and could see water gradually collecting on the tip of fill tube. Recommend replacing dual valve, inlet valve, control kit and fill tube. Scheduled for 1/22.; ordrng 1 W11312191 (Inlet valve)"

Arrived onsite for previously diagnosed parts. I replaced the cam and belt and ran the unit. Unit is now operating as designed and sounds as designed. No water leaks present. Call complete. Installed W10721967 Splutch Assm W and W11239857 Belt.

Arrived on site for dryer taking too long. Tested and found all components working. Unit heating to proper temps. Vent is nice and strong. Unable to find problem. Call complete. 436358 & 436374.... 844.23 Auth code: TKHT9T

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, the customer advised that the ice maker isn't making ice and the water dispenser isn't dispensing properly. I found the order filter light on and advised the customer that the filter probably needs to be replaced. I removed the filter and tested the dispenser and it operated as designed. I removed the ice maker bin and found ice on the bottom of the ice maker tray (photo). I removed the ice maker cover and found a few cubes in the tray and ice at the back of bracket on the harness. I found some ice debris inside the fill tube as well. Removed all ice debris and cleaned out the fill tube and using my jump wire, I jumped the IM switch and tested the ice maker in diagnostics test 44. The tray harvested as designed. I tested the fill tube in test 45 and it filled the tray with water. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed. No parts installed."

Arrived on site to replace pre diagnosed faulty water valve. Replaced valve and tested unit is now functioning properly and operating as designed to. No leaks present at this time job complete. Parts usedW11434044

Arrived onwite and found unit operating off balance following being moved and found tub had slipped off of right suspension spring. Resecured in correct position mounted to repair. Unit is now operating as designed.

"Arrived on site to test unit for grinding noise. Upon arrival customer stated unit makes a loud noise everytime its turned on. Tested unit, grinding noise began as soon as the cycle was started. Gained access to internal components, found pulley wheel bearing has failed causing the noise. Replaced pulley wheel and roller bearings using the repair kit (4392067). Noticed on the front bulkhead, there were 2 non-factory studs and roller bearings, new bearings would not fit onto the studs. Informed customer. Attached image. Reassembled unit and tested, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for RC doors not closing themselves. Inspected hinges and found no obstructions. Found when hinges are adjusting from opening to closing they have a specific spot when the hinges is stagnant. Advised customer unit is working as designed. Also advised when closing doors they need to be intentionally pushed all the way shut and not just pushed and hope the doors will close on their own. No parts recommended at this time, unit is working as designed. Job complete."

MVW6230HW1 Arrived on site for a washer with no power. On arrival verified issue checked polarity and voltage readings were correct. Checked if control was receiving power it was but control has failed. Replaced control board and display powered on but wasn't able to run diagnostic uploaded photo of issue and ui was defective ordered part . Returning parts just in case needed. I ordered ui control and rescheduled client for1/23/25 client would l8ke sooner date and will like time frame 3 to 6 . No water leaks visible from main water supply. ; ordrng 1 W11478524 (Ui panel)

"Arrived on site to follow up on sealed system repair. Tapped system and found low pressure remaining. Removed drier and compressor. I found what looked like a rub or possibly hole in the cap tube, which I cut off. Installed new drier and compressor and pressure tested to 200psi. Found no leaks present. Precooler tubing was starting to get green, and if it's leaking we will need to confirm with dye since it held pressure. Vacuumed down unit and verified good vac. Charged to MFR spec. Plugged in unit and tested. Verified everything working as designed. Repair completed. Parts used - W11506635, W11557425, WPW10143759."

"Arrived on site to test unit for broken light, tested unit found failed left light, replaced and tested, unit is now running as designed job complete installed WPW10562734"

"On arrival verified. Complaint of unit not powering on. Breaker is a 35 amp and requires replacement to correct size. Replaced both bake ND broil elements in upper and lower oven as well as main control for tripping breaker per previous diag. Unable to test until breaker replaced. Job complete installed 2x w11617232, 2x w11545804, and w11649137"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker stopped making ice approximately one month ago. I placed the unit in diagnostics and tested the ice maker in test 120 and found the ice maker does not harvest. I removed and replaced the ice maker and retested in test 120 and it harvested as designed. I tested the fill tube in test 97 and it filled the tray with water. I cycled power to the unit to reset controls. No water leaks observed during service, job completed. W11557002"

"WED5010LW1 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace 279827 motor and WP694089 wheel. Tested unit and now unit is functioning as designed."

"MVW4505MW2 Arrived on site for a washer not working. On arrival ran diagnostic found F2E1 the only error code, stuck button client said she was holding down buttons for a minute. Cleared error code and tested over and over nothing was wrong with product. Client had trouble working product I instructed client on how to use washer and to have patience using it . No parts used no water leaks visible from main water supply product works as it's designed."

"Arrived onsite and found unit operating with failed gearcase squeal and clack on rotation. Replaced gearcase and clutch and slider to repair. Unit is now operating quietly. And as designed. Advised cuetomer on repair. W11449841, W10754448, W10734521"

Arrived on site to replace sump and motor. Replaced sump and motor test unit no leaks present at this time job complete. WPW10482480

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight and twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740755427 and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete no parts installed."

On arrival verified complaint of liner splitting. Visual inspection of liner on ceiling of unit shows some separation. But no issues with cooking any food at this time. Documented with TL7740759925. TL states that the separation is normal and does not pose an issue with the machine at this time. Job complete no parts installed.

"Arrived on site and replace coupling(WP2220458), spring(W10852956), container(W11244434), extention(Wpw10496649). Plastic mounts broken and metal retainer missing. Needing chute. Rescheduled for 1/22.; ordrng 1 WPW10293212 (Chute)"

Arrived on site to replace shaft. Replaced shaft test unit and turn table working as designed job completed W11245707

Arrived onsite for washer not draining/spinning. I found the tub with water remaining. I went below the unit and found when pushing up on the drain harness it would initiate drain. The harness has split on the pump. Pump checked good at 20.1 ohms. I replaced the lower harness and tested unit. Unit now operates as designed. No water leaks present. Call complete. Installed W11643701 LOWER WIRE HARNESS.

Arrived on site to replace bake ignitor. Replaced ignitor test unit and unit pre heated to 350? job complete. WP9758079

"Arrived on site to replace control box and LED modules, the part in the box labeled control box is not a control but a panel of some kind, reordering part, office to reschedule ; ordrng 1 W10798006 (Control box)"

"Arrived onsitw for dishwasher with no power unresponsive control console. Found open line wiring inside door. Repaired wiring. Unit is now operating as designed, advised customer on repair. Unit is now operating as designed. No parts."

"I write on site for an oven that is not heating. Inspected unit and work area. The customer advised that the unit does heat, but they are having consistent issues with this unit due to the prior damage that was done to it before it was delivered. The customer stated that the oven door does not sit flush, the microwave door has to be pushed in to get the microwave to start, and the unit still is damaged. She advised that she thought that because of the damage done to the unit, the unit would have had to have been dropped and she believes the whole machine may have warped, causing these other string of failures. I confirmed the customer's complaint and did find the oven door and microwave doors sitting unevenly. I checked the hinges and the receivers and found no abnormality with the door, hinges, or recievers. I found the door opening and closing smoothly. I called Whirlpool Techline and spoke to Butch SR# 7740758386. He had me send him several photos and asked if any parts have been replaced. I explained to him that both doors came out of the box broken and shattered and the trim had been bent. Thus, all three components had been replaced. He advised that he believed the customers initial thought of the unit being dropped was probably what happened due to all the damage noted. He advised that when this happens, it will cause the cabinet to warp, not sit evenly, and cause other issues like the ones . He advised to make no repairs at this time and advise that he was giving the unit a damaged designation. He advised the customer service will contact the customer for further resolution. Call complete. No parts were installed."

Arrived onsite for door not opening or closing properly. On arrival found drawer is functioning customer also confirmed drawer is functioning. Customer was questioning the accessory pieces received with unit. As stated in last visit we can not order missing parts. Advised customer to reach out to manufacturer to claim any missing accessories. No parts used job completed

"Arrived on site to install previously diagnosed parts. I removed the basket, hub, stator, and rotor, and when I went to remove the drive shaft and bearings, the drive shaft would not come through the tub. I spoke to SW and PR for assistance, and after several attempts spanning 40 minutes, I was still unable to get the drive shaft and bearings removed. PR advised that we would need to order the outer tub at this point. Ordering the outer tub and the office will need to contact the customer about a return date when parts are available. No parts were installed. Please schedule service for two hours on the return trip.; ordrng 1 W10381077 (Outer tub)"

"Arrived on site to inspect cooktop with no power. Upon further inspection, the customer advised that they have not been able to use the cooktop since they moved in 5 days ago. I tested the cooktop and found it non-responsive. When I checked to verify the model/serial numbers, I found the power cord pigtail hanging down from the bottom of the unit (photo). I also found the red and black wires with small cuts and abrasions on them (photo). I advised the customer of my finding. I checked the breaker and found it to be a gfci and it was tripped. I cycled power and retested the unit and it is heating as designed. I had the customer sign the waiver of damages when removing the glass cooktop and raised the cooktop using my supports and removed the glass cooktop to inspect inside the unit. I did not find any issues. I reassembled the unit and retested and it continued to operate as designed. I recommended the customermcontact their builder and have them correct the power cord pigtail. Unit is operating as designed, job completed. No parts installed."

Arrived on site to test unit for noise. Verified with customer noise coming from RC air damper. Replaced damper control(WPW10594329). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for leaking. Customer stated it happened when left faucet trickling to prevent water line from freezing. Ran diagnostics and found no signs of water leaks. Found water backfilling into dishwasher from drain hose and could potentially leak especially when leaving faucet trickling. Installed high drain loop and advised customer to monitor. If issue persists recommend door gasket, fill valve, and drain pump. No parts replaced at this time. Job complete"

"WED5010LW1 Arrived on site for unit, not drying properly. Upon arrival, customer mentioned a lot of lint was removed from the vent hose and on the exit on the roof. Customer, just want to be sure that there is nothing wrong with the units. Tested temperatures with vent attached, temp reads 133 - 300F. Anemometer reads over 2000FPM (picture attached). Removed duct assembly in the unit and it was cleared. Unit is functioning as designed. Advise customer to call a duct cleaning company for their opinion. Customer agreed. No parts needed"

Arrived on site to install microwave cavity light. Removed console and installed bulb. Returned power to unit and verified proper operation. Unit working as designed. Parts used - W10886919.

On arrival verified complaint of not heating. Verified voltage and polarity. Ran vent test and it failed. Inspected heater and found it damaged and grounded. Checked hi limit and found open. R3placed heater and thermostat kit. Ran time dry and found unit is now heating correctly. No noise in unit. Job complete installed wp3387134 and 279838

"Arrived on site to test unit for water leaking, tested unit found gasket is sealing good no water leaking under unit, split the door and found insulation sitting in the tub pulling water out and causing a leak, secured insulation properly and tested, unit is now running as designed no leaks detected job complete no parts installed"

Arrived on site to test unit for noise and little to no ice production. Found recirculation pump running dry causing noise due to valve not opening and filling. Replaced valve(W10897719) and pump(W11542867). Unit is now working as designed. No leaks detected. Job complete.

"On arrival verified complaint of shaking uninspection found unit is not leveled correctly inspected gear case and rotor found. No oil leakage or slipping of rotor suspensions are good. There's 0 bounce, fixed leveling issue and then ran spin. Test confirmed with customer unit no longer shakes The unit is balanced at high RP m's drop. Complete no parts installed."

"Arrived on site to repair pre diagnosed failed parts. Replaced idler pully,roller drum,belt,knob,motor drive and blower wheel. Reassembled unit and tested unit is now functioning properly and as designed to job completed. Parts usedWpy54414Wp37001042wp40111201Wp27001126wp220037656000"

Arrived on site to install previously ordered part. Replaced ui control W10891907. Test unit by heating cup of water for 30 seconds. Unit is operating as designed. Job complete

"Arrived on site for washer needing w10734521 slider, w10915701 rotor, w10754448 clutch, w10915700 stator, w11449841 gearcase, and w10902814 impeller. Installed parts and tested unit. Found no leaks and washer working as designed. Call complete"

Arrived on site for a washing machine that is leaking water.When the unit is not in use. Inspected unit and work area. The customer stated that the washer seems to be filling the dispenser drawer when the unit was not in use and they are having to drain out the water and the dispenser in order to start cycles. I did confirm the customers complaint and found the issue coming from the cold water valve. I replaced the cold water valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W116898995.

F7E5 MVWX655DW1 Arrived on site for a washer making loud sounds. On arrival found washer unplugged ran diagnostic and found error code F7E5 only cleared error code. I looked under washer and found the splutch free spinning i removed splutch teeth were damaged i inspected the gear case no signs of oil leaks and no movement. I replaced splutch and actuator calibrated and ran customer mode test product works as it's designed no water leaks visible from main water supply.

"Arrived on site for doors not flush. Upon arrival, inspected unit and found doors not flush uploaded pictures. Need to contact techline. Office to reschedule. To call tech line during open hours; schdld next appmnt for 1/17 FRI !"

Arrived onsite and found unit operating with long fill no fill error. Explored possible causes with cuetomer and eventually found that the drain did not have an aerated standpipe and would likely be intermittently siphoning which would explain all symptoms. Advised customer on correcting the siphon to eliminate error. Valves are flowing perfectly. All checks good. No parts.

"Arrived on site to test unit for not working properly, tested unit found wash motor not engaging and broken front manifold, replaced manifold and sump, unit is now running properly but manifold hanger is also broken and needs to be replaced, ordering hanger office to reschedule ; ordrng 1 W11573754 (Hanger)"

"Arrived on site and replaced previously diagnosed external pump(W11539855), bin thermistor(WPW10511923) and recirculating pump(W11542867). Unit is now working as designed. No leaks detected. Job complete."