"Arrived on site for concerns about ice. Per customer they dispensed ice and there was some styrofoam in cup,removed ice container dumped ice checked ice no styrofoam in ice or container,removed ui assembly found no issues in dispenser compartment. Dispensed ice no styrofoam in ice. Possible styrofoam was from excess hanging out from liner and cleared path in chute."

"Arrived on site for no ice. Ran diagnostics E5 error code diagnosed a defective icemaker,replaced icemaker power cycled unit,ran icemaker test passed,ran fill test passed."

"Arrived on site. Found ripped damaged right side fresh food door gasket,replaced gasket remolded door gasket checked door seal good."

Arrived on site for unit not freezing and shutting off. Found freezer evaporator incased in ice preventing fan from inning and power cycling unit. Ran diagnostics heater powered on diagnosed unit will need a new control and fan motor assembly that includes new thermistors found freezer led defective ordering led also; ordrng 1 W10695459 (Module) and 1 W11249952 (Motor evap)

"Arrived on site for door issues. Diagnosed a defective right side door hinge assembly,ordering new hinge assembly ; ordrng 1 W11240748 (Hinge right side)"

Arrived onsite for refrigerator door unbalanced and rubbing. Upon arrival inspected unit. Fridge Door was making noise. Customer had ordered hinge plate but after investigation found that was not the issue. Found parts of the hinge assembly were worn down.

Arrived onsite for washer with odor. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for stuck button. Ran test and found when valve energized it was making a squealing noise. Replaced valve to insure adequate water flow. Tested unit and unit is functioning properly. Customer is using affresh to counter odor. Also recommended the addition of vinegar to help with deodorizing and breakdown of buildup associated with hard water.

Unit 4205. Arrived onsite for hood light not functioning. Upon arrival found manufacturing glue/silicone melted into the socket housing. Needed socket replaced. Replaced socket and tested. Unit is functioning properly. Job complete

Arrived onsite for refrigerator not cooling properly. Upon arrival found compressor and fans running. Compressor pulling.7 amps. Exposed evaporator and no frost pattern was accumulating. Unit showing signs of ss failure. Customer has home warranty and will have dispatch.

Arrived onsite to replace previously diagnosed parts. Upon disassembly and exposing evaporator compartment and compressor compartment found lines to evaporator completely corroded. Plugged unit in for checks and could hear dripping and hissing sound from evaporator compartment. Used bubble solution and found leak at liner. Took pics and contacted tech line. Spoke with Adrian SR#7734206845. Cannot move forward with a good repair. Manufacturer will reach out to customer within 3 business days.

Arrived onsite to replace damaged freezer door. Replaced door but found water lines did not match up with original connections. Need to order connections for water lines. Office to reschedule ; ordrng 1 WP4373559 (Fitting)

Arrived onsite for range with F1E0 error. Upon arrival inspected unit And Found failed control board. Will need to order and replace main board. Office to reschedule ; ordrng 1 W11528350 (Control)

Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Unit was running. Seemed to be dripping from the top. Removed cover and found multiple sheets of ice stacked on one another. Found unit was attempting to make ice but due to a failure grid cutter could not finish the process. Took pic. Will need to order and replace the grid cutter. Office to reschedule.; ordrng 1 W10919199 (Grid cutter)

Arrived onsite for a dishwasher with a heater recall. I replaced the heating element and ran auto diagnostics. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for ripped gaskets, Inspected the unit and the area. Gaskets on the right and left RC doors were ripped. Installed both gaskets on the doors with heat gun. Inspected after installation and saw no gaps. Call complete."

Arrived onsite for a dryer not heating correctly. The customer stated they had a vent cleaning company out to clean the vents and the unit is working. The dryer is working as designed. Call complete.

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the sealed system completely charged and the compressor not pumping.I replaced the compressor and added a dye dryer. I vacuumed the system and found a leak at the factory solder joints on the new drier. I replaced the drier again and vacuumed the system. I charged the system with 4.7 ozs of R134A refrigerant and tested. The unit is working as designed. No water connections. Call complete.

Arrived onsite for a refrigerator with a no ice condition. I tested the icemaker and it would not go into a harvest with 120VAC supplying it. The icemaker needs to be replaced; ordrng 1 W11284458 (ICEMAKER)

Arrived onsite for a refrigerator not making ice. Mr stated it hasnt made ice since the last repair and the ice cream in the FC has been softer than normal but everything else in the FC has been frozen and the RC cools fine. I tested temps and found the RC at 37 degrees and the FC was at 18 degrees. I tested the thermistors and fans. The fans were working as designed but there was not a lot of air movement with the FC fan. I found the FC thermistor reading 18 degrees and the FC evaporator thermistor reading 16 degrees. I exposed the evaporator and found the fins pushed over across the top and it frosted over across the top but the evaporator had a good frost pattern. I found the FC thermistor bracket loose. I removed the metal bracket and attached it with foil tape and zip tied it on the evaporator. I removed the frost and straightened out the fins. I found the vent on the side of the refrigerator for the condenser exhaust and the condenser itself clogged up with dog hair. I cleaned the vent and the condenser. I tested the unit and the temp dropped 40 degrees in 30 minutes and was still dropping. I advised the customer to get a thermometer and put it in the FC so he could monitor actual temp. I explained that it should be making ice by morning and if it wasnt to call the office and tell us what the temp was so we would know if there is a SS issue or something else. office needs to make contact with the customer and get an update. If its making ice close the call. If its not making ice get the temp of the FC from the customer and contact PR.; O-emld tckt

"Arrived on site ,replaced thermistor. All checking normal. Did mention that if unit freezes up again it may need control kit . No water leaks detected at time of service.

"Arrived on site for dishwasher door not staying shut also door will slam open . Found latch and strike worn down as well as both links broken . Replaced parts . All is checking normal. No water leaks detected at time of service. Job complete"

Arrived on site for unit not heating and timer not advancing . Ran voltage checke at block and found unit is dropping a leg of power . Tried breaker rest . Recommended to customer have an electrician checke breaker and outlet . No lint build up at time of service. Job complete

"Arrived on site for gasket falling out of tub on left side . Found upper rack on left side bowed out causing it to catch and pull gasket out . Gasket in good shape , reinstalled back on to tub . Reshaped upper rack so as to not catch gasket . All checking normal. No water leaks detected at time of service. Job complete."

"Arrived on site, replaced element. Ran test per whirlpool sp specs. No water leaks detected at time of service. Job complete"

"Arrived on site for fridge not cooling properly . Found temps in FZ @ 37. Compressor is making loud buzzing noise . Talked to CS . Ordering compressor, service port , uv drier . No water leaks detected at time of service. Compressor,evapThursday ; ordrng 1 12002041 (Evap) and 1 Weight3hrs and 1 Uvdrier and 1 Serviceport and 1 W10160407 (Compressor .)"

"Arrived on site for ice staying crushed for cubed . Found frost around back of cabinet. Door flap is sealing properly . Im harvested properly. No frost in freezer . Also when dispensing water for IM valve will make a high pitch sound . Ordering dampener ,valve and thermistor to have on hand if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W11446814 (Valve) and 1 W10196393 (Dampener) and 1 12791417SP (Thermistor)"

"Arrived on site for for freezer lights out . Found FZ lights out . As well as some fresh food light are doing out since service call was put in . Ordering led driver , will replace lights when driver is replaced . No water leaks detected at time of service. Call to set return ; ordrng 1 W10640411 (Led driver)"

Arrived on site for refrigerator not allowing freezer door to open correctly. Upon arrival confirmed complaint. Found shelves had come off of alignment due to unit being moved outside into garage. Instructed customer on how to readjust shelves to prevent issue and customer made adjustments and found door working as designed.

Arrived on site for dryer not advancing to cycle but still heating as designed. Upon arrival confirm complaint Ive been verify that unit had a stable 240 V connection and that there were no voltage drops from outlet when unit was turned on and running. Also verify that all thermostats fuses and limiters working within manufacture specs along with the heating element. I didnt found that no matter what setting the dryer was done to it would continuously run without stopping or advancing the timer. I then reassembled and tested unit with a new timer on multiple settings and found that unit could cycle in advance and shut off as designed with no further failures. Inform customer that unit is ready for use

Arrived on site for dishwasher not draining and giving an F9 E1 error code. Upon arrival confirm complain but found no failures in the drain motor control. I then found a clog inside the PVC drain pipe under the sink causing water not to drain out correctly. Removed clog reassembled and tested unit and found dishwasher drain on multiple test with no leaks. Call complete

Arrived on site for dishwasher needing element replacement. Upon arrival confirm complaint upon further inspection found gold style bushing element in unit. Replace element reassembled and tested unit verified there were no leaks. Call complete

Arrived on site for dishwasher needing new element. Upon arrival confirmed issue and found gold style element bush8ng in unit. Replaced element per special project S17304. Found no leaks during tests. Call complete

Arrived on site for washer not going past since cycle. Part of arrival confirmed issue but found no errors and diagnostics and customer had stated that unit would just repeatedly click as a door latch would not engage. Upon further testing I found that the latch was internally broken causing unit to not continue cycle and thinking the door was still open. Was able to reschedule customer ; ordrng 1 W11513248 (Latch)

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F9E1. Gained access to drain pump and unit was clogged with pet hair. Called techline and spoke to Adrian SR#7734215224 and stated unit will not be covered under warranty for this trip as its been the same issue in the past. Unclogged the drain and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Found FC -15? and RC 72? freezer evap is completely frozen. I was trying to test the unit in diagnostics and found user control unresponsive. Unit will need main control and UI to continue with further repairs. No leaks where observed during service.

"Arrived on site for for dishwasher, inspected unit and work area. Gain access to Replaced element. Replaced old with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Gained access to install new sump and motor. After installing new parts I tested unit and its now operating as designed. Office to collect payment from con file. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX explained could not take filter out to replace it. I gain access to filters and removed and replaced it for him. No leaks where observed during service job completed."

"Arrived on site for washer, inspected unit and work area. Tested unit and found it leaking from below. I replaced below as it was defective and tested, unit is now operating as designed. No leaks where observed during service. Job completed. F0E5"

"Arrived on site to test unit for error code f6e1(communication error MCU). Ran diagnostics and motor not engaging and no voltage to motor. Replaced MCU, tested unit, unit working as designed. No leaks detected.

"Arrived on site for range, inspected unit and work area. Installed all parts previously ordered and also found the igniter harness to bake disconnected and sparking on the chasis. Connected harness and tested, and was still not igniting replaced the igniter and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint intermittently working. Tested voltage to fan and was good. Tested amp draw to compressor and also good. Inspected for defrost issues and everything was also good. Found a short in the thermostat causing the. Fan and compressor to shut off; ordrng 1 5304492453 (Thermostat) and 1 216707200 (Knob)"

Arrived on site to test unit for low detergent prompting even with soap in dispenser. Found when filled to max light goes away. Spoke with techline and was advised dispenser needs to be filled to max with detergent and unit dispenses detergent based off load size. Unit works off same principle as load and go. No leaks detected. Job complete. SR#7734213858

"Arrived on site to test unit for rack not staying in place. Found stop was missing. Secured stop, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, system held nitrogen at135psi for 20mins and no leaks detected. Charged system to specs, unit now working as designed. Advised to allow unit to cool down before stocking. No leaks detected. Job complete."

"Arrived on site for dishwasher, inspected unit and work area. CX explained they had bought this appliance from American freight and when it was installed they noticed water leaking from the tub seam. They pulled it out and noticed it was dented. Called techline and Spoke to Rich SR#7734214462 and they said its a functional failure, I made it clear to them that the unit was purchased like that and that it was dented. Techline said to proceed with replacing the tub. No leaks where observed during service. Office to reschedule when parts are available.; ordrng 1 W11409866 (Tub)"

Arrived onsite and replaced the door latch. All checks good. Balance notated in prior notes. Advised tenant on repair.

Arrived onsite and found unit operating with grinding noise. Found unit wash plate had small brass key stuck in he tread. Removed key and restored normal function. All checks good. Advised customer on repair.

Arrived onsite for error codes reported by the installer and energized unit which had been sitting off and was unable to reproduce any problems. All checks goodUnit is now operating as designed. RB0711904

Arrived on site to test unit for sparking. Spoke with tech line and was advised to apply touch up paint to burn marks and advise on removing rack hen not in use. Job complete. SR#7734206612

"Arrived onsite for questions on design, noise level, dispenser function and door ice maker. Provided customer instruct on concern items. All checks good. Unit is operating as designed."

Arrived onsite for customer wanting evaluation based on concerns with occasional squeaking. Off balance error code only. Cleared error and tested. All operating as designed in diagnostics without squeaking. No oil leak. Advised customer on perspective and did not recommend any repair at this time.

Arrived onsite and found unit control box failure causing cooling failure no power going to compressor or condenser fan. Ordering control box to repair. ; ordrng 1 W11546609 (Control box)

"Arrived onsite and found unit spinning off balance even while empty in diagnostics. Found suspension is good, but found the spin basket is over an inch out of round. Ordering spin basket to repair. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

"Arrived on site to test unit for water leak, ran unit for ten minutes could not replicate leak, split door, dispenser does not have any water residue around it, stated to customer that since it only happened once it is possible the wash arms got stuck on some item that was not loaded correctly, advised customer to monitor , since no leaks were found no repair could be made, unit is running as designed, no leaks detected job complete"

"Arrived onsite for second appliance customer wanted maintenance evaluation. All checks good, heating as designed with no roller or pulley noise. Advised customer have the vents cleaned due to long vent and poor airflow error in diagnostics. All else checks good."

Arrived onsite and found unit operating with defrost issue. Found heater homing at 104 ohms. Which is out of range according to the tech sheet. CS advised based on similar case history to replace the control and fuse together and to hold off on the heater because it has not been needed. Ordering parts to repair. All else checks good. ; ordrng 1 W11376453 (Ui control) and 1 W11624942 (Fuse harness)

"Arrived on site to tested unit for water leak, tested unit found water leaking from bellow, replaced bellow, filled unit with water, inspected all possible leak points, no leaks detected, unit is now running as designed, job complete"

"Arrived on site to test unit for loud noise during ice maker water fill, tested unit found loud vibrating noise during fill test and ice maker squeaking loudly during harvest, replaced dual valve and ice maker, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for over heating, tested unit to 350, unit heated to 375 and recovered to 350 within 10 minutes, unit is running as designed, job complete"

"Arrived on site to replace previously diagnosed motor and blower wheel, replaced parts, tested unit , unit now running as designed, job complete"

"Arrived on site to replace previously diagnosed terminal block and terminal block wires, replaced parts, customer was supposed to replace the power cord, but they used electrical tape to seal int the burnt wires, tested unit, unit running as designed but advised customer to install new cord to prevent possible damage, at this time job is complete"

"Arrived on site to test unit for unit not cooling properly, tested unit found ice maker working properly but temps in FC are set to coldest but ice cream is soft, exposed Evaporator and found a good frost pattern, recommend replacing FC and RC thermistors with control box, ordering parts office to reschedule ; ordrng 2 WPW10384183 (RC /FC thermistor)s and 1 W11546690 (Control box)"

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. If unit is shaking cycle will need to be paused and load shifted for balanced spinning. No repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher with a damaged drain hose. Found drain line cracked and replaced it. Unit wasn't installed for testing at this time.

Arrived on site to diagnose a refrigerator that is not opening and closing properly. Found customer already corrected issue and just wanted unit inspected today. Checked all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found power cord barely connected to junction assembly preventing current flow. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice stuck on the wrong side of crusher blades preventing it from dispensing. Cleared clog and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is frosting in the fc. Found spacer washer not installed on correct hinge preventing doors from closing properly. Reinstalled washer correctly and all is working properly at this time. No water hooked up to unit.

Arrived on site to replace wrapper for microwave. Oven in use at 500+ degrees at time of arrival rendering microwave too hot to uninstall for service. Advised customer that call needs to be rescheduled and not to use stove for an hour prior to time frame. Office to set return appointment.; O-emld tckt

"Arrived on site to diagnose refrigerator with frost in the freezer compartment. Examined unit and found the freezer was full of frost due to gasket not making contact with the liner. Rails were stiff due to lubricant melting out with the water. Found the drain was clogged as well and had likely caused the ice on the bottom to contact the drawer and keep it from closing. Replaced both rails and removed clog from drain. Verified door is now closing evenly and gasket is sealed on all sides.

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no damage present. Unit working as designed. Call complete.

"Arrived on site to diagnose dryer not heating at all. Ran unit and found no heat present. Checked safety devices and found thermal fuse open. Replaced and retested. Found L2 only had 40v present. Unit should work as designed, but customer does need to call an electrician to resolve the low voltage. Call complete."

Arrived on site to install new heating element per SP W11540964. Installed new element and tested. All working as designed. Call complete.

"Arrived on site to diagnose range that was not heating over 200 degrees. Tested unit and found bake and broil both were not lighting. Found them sparking, but the regulator is not providing gas. Tested DSI board and found no voltage going out to regulator solenoids. Replaced dsi board and retested. Verified all working as designed. Call complete."

Arrived on site to diagnose refrigerator not making much ice. On arrival customer said issue had been resolved. Ice bucket was full when I checked. Advised customer to make sure airflow channels are not obstructed and that doors are properly closed and sealed to prevent any lost Temps resulting in no ice. Unit working as designed at this time. Call complete.

"Arrived on site to diagnose refrigerator that was no longer making ice. At first unit was making low ice, but would sometimes make more. On arrival I found no ice in the bucket, with unit set max ice. I checked Temps and found they were good. 38 in RC, and -2 in freezer. On inspection of the icemaker I saw a good amount of moisture and ice built up on the back wall by the IM adapter, indicating a leaking adapter, which falls under service pointer W10545058. I found the icebox fan seemed loud as well, and airflow felt low. I tested the IM for codes and found no codes, E0. I ran a cycle test and unit harvested. Tested fill and found no fill, fill tube was frozen. Advised customer recommended repair is new Adapter kit to resolve the air leak which is likely causing the low ice production, a new icebox fan, and also a new fill tube heater; ordrng 1 W10648043 (Adapter Kit) and 1 W11087201 (Icemaker Heater) and 1 W10846539 (Icebox Fan)"

Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the element and found it broken. I found all sensor intact. . I installed a new element. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site to install previous diagnose part. I gained access to the hv control and replaced it with new. I reassembled the unit. I tested all functions and they are working properly.

Arrived on site to install previous diagnose part. I gained access to the vent and replaced it with new.

Arrived on site to replace the heating element. I inspected the unit and work area. I verified the model and serial number falls in range for service pointer W11540964. I replaced the heating element according to the service pointer. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site for cooktop burners not igniting. I Inspected the unit and work area. I found the inner gas ports blocked by manufacturing burrs. I removed the burrs from the ports and smoothed them out. I reassembled the unit and tested it. All the burners are now working as designed. Job complete.

Arrived on site to install previous diagnose parts. I gained access to the gear-case and replaced the belt. Job complete.

"Arrived on site for cooktop. I inspected the dishwasher and found it did not have a high loop. I rerouted the drain line to include a high loop, so the disposal doesn't back fill into the dishwasher. Job complete."

Arrived on site for fridge. Customer requested we service the dishwasher. I inspected the dishwasher and found it had a high drain loop. I ran diagnostics and found no fault codes. The unit is working as designed. Job complete.

Arrived on site for water pad showing damage. I inspected the unit and work area. I found the lettering and chrome peeling. I replaced the water pad. I also found the right side door gasket is splitting. I am ordering the gasket to complete the repair. I checked the unit functions and found it working properly. Reschedule for Wednesday 8/3/22; ordrng 1 W10917313 (Right side door gasket)

Arrived on site for center burner not igniting. I spoke to the customer and found out the center burner will randomly spark on its own while lite. I inspected the igniter and found it loose. I am ordering the spark module and the igniter to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10692369 (Ignitor center) and 1 W11601369 (Spark module)

"Arrived on site. Inspected drain hose and found that it was located to far down stand pipe potentially causing siphone. Upon further inspection found during testing that one of the valves for the cold inlet valve assembly was clogged. R/R valve assembly and tested. Operational test good. No leaks observed during service.

"Arrived to instal previously diagnosed parts. Vented and removed sealed system components in accordance with manufacture directives. installed compressor, dye drier and service port. I vacuumed the system to 380 microns then allowed system to sit for 15min. Seeing no vacuum loss, I charged with MFG prescribed refrigerant charge. Unit started to operate as designed. No leaks observed during service. No water connections to unit."

"Arrived on site to inspect no cool. Found no fan or compressor, referring to MFG diagram all three of those items are all controlled by the defrost timer. The defrost timer was stuck between defrost and cooling and manual rotation engaged circuit. It will require defrost timer replacement. No leaks observed during service.

"Arrived on site. Inspected refrigerator. Found no detectable cooling. Checked compressor amp draw and it was .7 amps and the compressor was quite warm. The high side discharge tube was warm, but with several inches much cooler and the condenser return side was room temperature. I pierced the system and found what appeared to be expected pressures for a still charged system, evaporator ordered, but likely not require. Office to order parts and arrange return service with CX. Fridge not cooling due to compressor not pumping enough refrigerant. Recommend CX replace compressor. No leaks observed during service; ordrng 1 W11492867 (RC EVAP) and 1 W10779331 (Compressor kit) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystemServiceTime (2 hrss)"

"Arrived and inspected no cool. Unit was unplugged on arrival. Plugged it in after 5min amp draw .6. Compressor extremely quite. Maintenance personnel tested FC temperature prior and it had only gotten down to mid 40s. The compressor has failed internally and will require replacement. Office to order R600 compressor, dye drier and service port. Office will add required connectors and include R600 kit. Office to contact the CX to arrange return service. No water connections to unit.; ordrng 1 W11580057 (Compressor kit) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service port) and 1 R600servicekit (R600 service kit) and 1 2hrsSealedsystem (2 hrs Sealed system)"

"Arrived on site for a washing machine thats vibrating a lot. Inspected unit and work area. The husband advised that he was not here for the prior service but wanted to know why the shaking was considered normal. Did explain to the customer the functionality of this washer and the force suspension rods that hold up the basket. Did advise that it is normal operation to shake but asked if they were experiencing any issues with completing cycles. The customer advised that you they have not had that issue but wanted to be sure if the unit was working properly. Did not find any store to error codes and diagnostics. Ran the unit through an auto test and the unit ran as designed. Ran the unit up to high speed span and did confirm with the customer that that was what he was checking about. The customer did advise that that is what he was talking about. Did advise the customer this is normal operation.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the upper refrigerator icemaker does work but the freezer icemaker does not. Che

"Arrived on site for a washing machine that is not dispensing detergent. Inspected unit and work area. The customer advised that her load and go detergent dispenser will work most of the time but after 2 to 3 washes, will stop working for a load. If she pulls out the tray and pushes it back in, the unit will work again for another few cycles but she has noticed this due to most of her loads having suds on the top for water and other loads not having any suds at all. Ran the unit through diagnostics and did not find any stored error codes. I tested the detergent pump in the component activation test and found it working. Ran the unit through an auto test and the unit ran as designed. I called Whirlpool Techline and spoke to Rob SR# 7734212224. He advised that with these detergent issues, if there was a problem, the unit would not dispense detergent at all not most of the time. He advised that the unit would be working as designed if we can make the detergent pump running diagnostics and the customer is saying soap in the washer most of the time. He had me go through various checks and found the customer was using the detergent at 10X concentration. Rob advised that that could be causing her issue as the machine is asking for the concentration level of the soap they are using. He advised that it is normal to have the detergent concentration on 4X concentration. He advised the unit is working as designed and to make no repairs at this time. Went over check findings with the customer. Call complete."

Arrived on site for a microwave that is flashing an F1E4 (mw Relay) error code. Inspected unit and work area. Disassembled the unit and checked the 4309 microwave relay and did not find it closed. Checked all door switches after unplugging the connectors and found all switches to be working properly. Reassembled the unit and tested it again. I still have the same error message. Open the door and found dent from within the unit causing the cabinet to bubble outward and not allow the door to close properly. See photo. I called Whirlpool Techline and spoke to Andy SR# 7734214442. He had me run a couple checks on the unit and advised that this unit would be sent for review. He advised to make no repairs and to let the customer know that Whirlpool would be in contact with them. Call complete.

Arrived on site for a washing machine thats not locking the lid. Inspected unit and work area. The customer advised that the unit will not start a load and will just show that its complete before it even begins to fill with water. Tested the unit and found the lid locking and unlocking but the basket not moving one the motor was supposed to turn. Found the unit just making a buzzing sound. Checked underneath the unit and found the capacitor had failed. Used to truck stock capacitor and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11395618 (Capacitor) from stock

"Arrived on site for a washing machine that is making a lot of noise and shaking. Inspected unit and work area. Branding it through diagnostics and found an F0 E9 (off balance pause) error code. The customer advised that she was running a load of sheets and towels and the unit went off balance really bad and made all kinds of sounds. I did advise the customer that bulky items like sheets and towels, or mixed loading, can cause off-balance issues due to weight distribution around the basket. Went over loading techniques and ran the unit through an auto test. The unit ran as designed. The customer asked about several noises that she was hearing through the diagnostic process that I explained through. The unit is working as designed. Call complete."

"Arrived on site for an ice machine that is not draining water out of the ice bin. Inspected unit and work area. The customer had a video to show where the unit was cycling water to make ice but there was ice water at the bottom of the ice bin and the unit would not drain. Did advised customer of the issues with the external drain pump as stated before. Checked part numbers and found the external drain pump sent with me was the wrong part. Ordered correct part and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10825875 (External drain pump)"