We serviced a
WHIRLPOOL RANGE
Model RF262LXSB0
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/18/2022
"Arrived on site for range not heating. Upon arrival customer also stated unit would make a lot of clicking noises when oven was supposed to be on and failed to heat. After further inspection I found cause of failure was ACU relays getting stuck and preventing power supply from reaching elements. Found sensor at 1.089k ohms, both elements ohmed within tech specifications sheet. Found control was and unit cant be reliably repaired. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Tyler
Job Details: 05/18/2022
Arrived on site for washer needing previously diagnosed drawer. Upon arrival installed required part. Reassembled and retested unit. Found washer no longer leaking and no new leaks were found. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Killeen, TX 76549
Tyler
Job Details: 05/18/2022
Arrived on site for dishwasher not draining. Upon arrival confirmed issue. After further inspection found drain could turn on but water wasnt exiting unit. Found cause of failure was disposal not having drain cork removed and preventing proper draining. Removed cork and reassembled and tested unit. Found dishwasher could fully drain as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Temple, TX 76502
Tyler
Job Details: 05/18/2022
Arrived on site for range needing previously diagnosed bake element. Upon arrival reconfirmed issue. Replaced element then reassembled and tested unit. Found oven heating as designed.
We serviced a
GE REFRIGERATOR
Model GZS22DGJKFWW
Near Austin, TX 78746
Luis
Job Details: 05/18/2022
Arrived on site. Replaced water filter reset filter indicator. Please send customer a paper receipt
We serviced a
KITCHENAID REFRIGERATOR
Model KURL104ESB00
Near Austin, TX 78746
Luis
Job Details: 05/18/2022
Arrived on site for unit not powering on. Good voltage at outlet ui unresponsive removed ui found corroded harness and broken wires. Diagnosed unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78736
Kevin
Job Details: 05/18/2022
"Arrived on site and found drain pump has failed, replaced drain pump and dishwasher is now operating properly. No water leaks detected at time of service, job complete"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Whitney, TX 76692
Jonathan M
Job Details: 05/18/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the bait element and tested the unit. Unit began to work and operate as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lago Vista, TX 78645
Kimo
Job Details: 05/18/2022
Arrived onsite for dishwasher with a malfunctioning detergent dispenser. Upon inspection I found that the dispenser door was broken. I replaced the dispenser and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS
Near Meadowlakes, TX 78654
Kimo
Job Details: 05/18/2022
Arrived onsite for cooktop with gas smell. Upon arrival I perform a gas leak test and found that there was a leak coming from the gas regulator fitting. I sealed the threads on the fitting and tightened it up and tested it again and found that the leak is now gone. Tested cooktop orifices and found no leaks there. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Volente, TX 78641
Kimo
Job Details: 05/18/2022
Arrived onsite for wall oven with perceived temp issues. Upon arrival I performed a temp test and found unit heating properly with no issues at all. I check fro codes and found no codes pertaining to the issue at hand. I did advise cx to remove the sheet of foil he had in the oven. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
Kimo
Job Details: 05/18/2022
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found ice bin frozen over caused by the dispenser door leaking air. I installed new dispenser door and tested unit and found unit operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Marcos, TX 78666
Andrew
Job Details: 05/18/2022
"Arrived on site to test unit for frost build up in FC and FC light not working. Found FC gasket not sealing properly causing frost build up and door switch frozen in closed position. Removed excessive frost build up and light turned on. FC door switch tested good. Found top right corner of FC door gasket not sealing. Replaced gasket but new gasket has magnet strip twisted internally. Put original gasket back on and formed with heat gun. Tested unit, door is now sealing as designed. Advised customer to leave door closed to allow proper formation to settle. Unit is hooked up to under sink RO system. Advised customer of required water pressures for valve to function properly. He stated he would have installer check pressures. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/18/2022
Arrived on site to test unit for bubble appearing again in between cooktop glass. Spoke with the line and was advised to check pans as bowed pans(center bowed upwards away from cooktop) can trap heat and create issue. Took straight edge and found no gaps in pans. Was advised since issue is cosmetic she would need to contact whirlpool. Job complete. SR#773360443
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2022
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Tested operation to verify failure. Found wash motor humming and not washing. Measured voltage to motor and found 120 volts. Found field wash motor. Removed failed motor and installed new. Assembled unit and tested operation. Found unit operating as designed. No water leaks detected during service.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV173KBB
Near Bastrop, TX 78602
Joe Z
Job Details: 05/18/2022
Arrived onsite to install previously diagnosed parts. Replaced door and control panel. Test unit and unit operates as designed. Job complete
We serviced a
KENMORE WASHER
Model 110.2513241
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2022
"Arrived on site for washer making loud noise durning spin cycle. Inspected unit and work area. Spined tub by hand. Performed diagnostics mode and checked error codes, none stored. Ran automatic test cycle and found sound indicating failed bearing within gearcase. Inspected gearcase and found leaking oil. Removed belt guard and found cam, belt and gearcase will need to be replaced to repair.
We serviced a
KITCHENAID COOKTOP
Model KFGU766VSS01
Near Austin, TX 78745
Tyler L
Job Details: 05/18/2022
Arrived on site for complaints of knobs sticking and surface light staying on. Found all burners working well. One of the knobs does not pop back up right away. Inspected knobs and valves and found nothing out of position. Found the hot surface light will stay on all the time. harness with switches. Advised customer that more parts may be needed. Customer will talk over options and get back to us if she wants to move forward. of before . Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HS1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2022
"Arrived on site for range oven not heating as normal. Inspected unit and work area. Found object had fell out of storage drawer and interfering with spark igniter. Removed object and placed oven in bake mode at 350?. Monitored heating operation and found cycling as designed. Tested cooktop burners. Adjusted left rear burner. Unit is operating as designed, no gas leaks detected during service. Spoke with customer on storage drawer."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Austin, TX 78734
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not simmering, I adjusted burner valves, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lakeway, TX 78734
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for leaking, found unit would only leak on deep water washes, found failed control, to much water was entering basket and overflowing. I replaced control, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near The Hills, TX 78738
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not producing ice, found no error codes, passed test 57, test 45, passed bin test, temperature tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to replace upper rack and wash motor, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78745
Tyler L
Job Details: 05/18/2022
"Arrived on site for complaints of no water out of the dispenser. Found no water at dispenser. Installed new valve and filter head and tested. Unit is now producing good water flow at the dispenser. No water leaks detected, job complete."
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Austin, TX 78723
Tyler L
Job Details: 05/18/2022
"Arrived on site for complaints of noise while in use. Found vent tubing rattling while in use. Installed two sound pads near the front of tubing. Noise is now gone. If issue continues we will need a few more pads.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2022
"Arrived on site for refrigerator RC shelf damaged. Inspected unit and work area. Found right shelf Crome having indention. Removed damaged shelf and installed new. Spoke with customer on user care guide. Job completed, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/18/2022
"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found unit just completed cycle and customer stated unit is working fine. Found heater has yet been installed. Removed failed rework heater and installed new. Removed failed vent assembly and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked error codes, none found. Ran automatic test mode and monitored cycle. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marble Falls, TX 78654
Lou
Job Details: 05/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control kit consisting of the hv control and UI (in front left RC door) and tested. When Im removed the UI, I found one the connections on the control was loose and broke off. When I began testing, I found the compressor came on but the unit was not cooling. I placed my oilless gauges on the unit and found no refrigerant in the system. I tested the sealed system with nitrogen and pumped 130psi into the system and within approximately 30 mins, the high side had dropped approximately 10 psi to 120psi. Using my liquid leak detector, I checked all system connections and found no leaks. Checked the evaporators and found no leaks. I contacted techline and spoke to Bruce and advised of past repairs, repairs made today and my findings. Bruce provided SR#7733686775 and advised the unit is leaking inside the cabinet somewhere. He advised that someone from the manufacturer would contact the customer with further proceedings. I provided the SR number to my customer and advised that manufacturer would contact them within 24-48 hours with a resolution. Unit put back together and left unplugged for safety. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Smithville, TX 78957
Joe Z
Job Details: 05/18/2022
"Arrived on site for unit being loud. Tightened up some of the bulk head screws, and secured the vent hose to eliminate some of the sound. Doing that did relieve the vibration sound. The customer is now complaining about th air flow sound being too loud. Called techline for assistance. Tech said there is nothing else to be done . He said that the air flow sound is normal. Tech gave SR# 7733690630. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 05/18/2022
Arrived onsite for the knob on the cooktop is crooked noticeably. Upon arrival inspected unit and found far right valve was not secured properly to manifold. Secured valve o manifold correctly. Unit is now straight. Job complete
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/18/2022
Arrived onsite for Not Heating Not heating well and it's making loud noise like something is rubbing. Upon arrival test unit on a complete cycle. Unit heats and operates as designed with no abnormal sounds. Customer said that the unit has been operating fine. Could not duplicate the issue. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/18/2022
Arrived onsite to install previously diagnosed parts and clear out drain tube. Cleared out drain tube that was clogged with debris. Test drain pan and drain tube by pouring water into drain pan. Unit drained correctly. No leaks present at this time. Job complete
We serviced a
GE DRYER
Model DVLR223GG1WW
Near West Lake Hills, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found that each time tested unit would heat. Could hear click and ignition. Could not duplicate the issue. Job complete
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near West Lake Hills, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced valve and hoses. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Vincent
Job Details: 05/18/2022
"Arrived on site for dishwasher, inspected unit and work area. Found unit just humming there was no water flowing into the tub. Pulled unit out to inspect water line supply and found hose being pinched. I addressed the amount of house behind the unit. I then remounted unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Berlin, TX 78155
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for no power, contractor has replaced unit for customer and put broken unit into there office, tested unit found unit is running as designed, heating with no issues, tried to replicate issue with no success, replaced line filter as precautionary, unit is running as designed designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78717
Vincent
Job Details: 05/18/2022
"Arrived on site for refrigerator not making ice, inspected unit and work area. CX explained to me unit stoped making ice. Then I found door completely open causing unit to not cool. Big block of ice had formed in the fresh food evaporator and would not let door close. I then found items in the freezer door causing door not to close all the way. Advised CX on how to place foods correctly. CX will have to completely defrost unit for 48 hours minimum and I show CX how to properly defrost. I also explained to CX after defrosting unit to power unit back on and let it cool for minimum of 24 hrs. Unit should start to operate as normal after these procedures have been completed. Water leaks where detected during service as unit was melting. Job completed.
We serviced a
KENMORE RANGE
Model 790.754035
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for no heat, tested unit found broiler igniting but bake igniter is not engaging, got authorization to replace, replaced part, tested unit, unit now heating, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Park, TX 78613
Vincent
Job Details: 05/18/2022
"Arrived on site to install previously diagnosed parts. Installed all parts inspected unit. After installing the new fresh door are used my heat gun to reform the new gasket, and I advise customer to not open door for six hours minimum to let gasket form correctly. No water leaks observed during service. Job completed."
We serviced a
GE REFRIGERATOR
Model GFE28GELEDS
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
Arrived on site to test unit for not cooling properly. Found temps in both RC and FC correct. Evap motors both enagaging and working properly. No excessive frost or ice build up. Nice frost pattern on evap. Compressor pulling .9amps. Heater engaging properly. Door gaskets sealing good. Thermistors in range. Unable to replicate issue as unit is currently working as designed. Advised to place thermometers in both compartments to better monitor temp fluctuations. Also advised on how unit does defrost periodically. No leaks detected. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
Arrived on site to replace ice maker and mullion from previous diagnosis. Replaced parts and error codes 40E and 22E kept popping up and not allowing to enter diagnostics. Spoke with SW and found red wire to connection CN76 was broken and Norway to repair back into connection. Was advised the harness is not repairable. Removed installed parts. No further repairs available to back into working order. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
"Arrived on site to test unit for not heating properly. Ran multiple diagnostics and control was acting erratic replaced control and oven sensor. Tested unit, upper oven is now heating but very slow and wont go past 175. Found broil element receiving voltage at control but not at element itself. Tried finding a break in the line with no success. Upon further inspection found control molex connections and harness was miss wired from factory. Fixed wiring and reconnected to control. Tested unit, unit now working as designed.
We serviced a
WHIRLPOOL RANGE
Model DGRSC488
Near Austin, TX 78726
Justin
Job Details: 05/18/2022
"Arrived on site for a range making a swoosh sound. I preheat the oven while having access to the burner assembly. I found the swoosh was the flame igniting irregularly. The valve would let to much gas out before it ignited. I informed the customer that it could be the ignitor, valve, or regulator. However, all of these parts are unavailable. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Clifton, TX 76634
Jonathan M
Job Details: 05/18/2022
"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Customer advised that the unit compressor will kick on but will kick off within two seconds of attempting to run. the customer for the repair of a starting device. The customer initially the . Spoke to JC and was advised that we could the portion Replaced the starting device and tested the unit. The unit compressor began running and ran for over 10 minutes without kicking off the bus customer to get the unit at least 24 to 48 hours to go properly. I did advise the customer that we cannot warrantee her heart on this repair due to the fact that the unit is being kept outside on a patio
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Crawford, TX 76638
Jonathan M
Job Details: 05/18/2022
Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that they had another company that had come out that advised their hub was the problem but they could not remove the agitator. I did explain to the customer that it is possible that her agitator is welded onto the gear case and transmission and asked if she wanted to proceed. Customer did want to proceed. Use a crowbar and brute strength to tap to remove the agitator. Found the agitator was completely lodged onto that gearcase and could not be removed. I did advise the customer that she would need a complete rebuild on her washer and started to go over some of the components it would need. The customer then stated that she did not want to proceed with that of a repair due to the fact that she can get a new washer with a four year warranty on all parts for about the same . I did advise that she does have her tub and basket covered but the rest she would be liable for. Customer is going to buy themselves a new washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Waco, TX 76706
Jonathan M
Job Details: 05/18/2022
Arrived on site for a refrigerator that is building up ice on the bottom of the freezer section. Inspected unit and work area. Confirmed the customers complaint. Was advised of a special project for this repair (W11397260A) for . Went ahead and steamed out the ice in the freezer section and replaced the drain too. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not starting, I tested unit about 50 times, and unit is working at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not heating properly, I tested unit on 350 degrees, found unit was at 325 when set to 350, I calibrated unit, tested good. "
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW01
Near Austin, TX 78746
Matthew
Job Details: 05/18/2022
"Arrived on site for refrigerator not making ice. Customer stated icemaker has not been producing ice for about one year. Ran test on icemaker and cannot get icemaker to respond jumper T&H on icemaker and icemaker did not harvest or respond at all. Also noticed that the emitter and receiver were blinking twice pausing and then repeating indicating faulty issues. Unit could possibly have multiple issues including icemaker, emitter and receiver. Customer stated he has home warranty program and will reach out to them to fix the issue. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Georgetown, TX 78626
Gerry C
Job Details: 05/18/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the damaged door and transferred shelving and the handle. I tested and verified the gasket was making full contact. Operational test good, no leaks served during service."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for damage, found outer door damaged, nameplate damaged, and handle damaged. Ordering parts. ; ordrng 1 W10884775 (Name plate) and 1 W11110283 (Outer door) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Austin, TX 78732
Justin
Job Details: 05/17/2022
"Arrived on site for a range not heating evenly. Upon arrival the customer stated that one side will cook all the way through while simultaneously the other side will not. I found they typically use convect bake. I gained access to the back of the unit and ohmd out the sensor. It read 1.1k indicating the oven should be at room temp. However, in diagnostics mode it was showing the control reading the sensor at 121?F. I then ran a convect bake and found the burners heating even, but the convect fan never turned on. I checked voltage going to the convect fan and found none. These both indicate a faulty control. I am ordering the control and will bring back the sensor and fan to verify functionality after the control install. Office to reschedule and get autho for fan, sensor, and control. ; ordrng 1 WP9762794 (Control) and 1 W10794022 (Convect Fan), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Matthew
Job Details: 05/17/2022
Arrived onsite for dishwasher leaking. Upon arrival tested unit. As unit was running found small trace of water near right leg of unit. Went to uninstall unit and found unit had not been correctly installed to begin with. One mounting screw had been broken and lodged in the cabinet and the other out of the mounting hole. The screws could not be accessed and are blocking the unit from being pulled out. Unit Needs to be made accessible. Advised customer not to use until full inspection can be made to determine where the unit was leaking. Customer will contact builder for uninstall. Office to reschedule when unit is accessible. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, TX 78751
Matthew
Job Details: 05/17/2022
"Arrived onsite for unit not dispensing water and door alarm not functioning properly. Upon arrival inspected unit and found water not dispensing but could hear valve actuating when Pad is depressed. Upon further inspection found when a separate tube was placed at the valve, water is being dispensed. Called tech line for assistance. Found that The water tube from the valve to the left hinge area was frozen over. According to tech the customer can try adjusting the freezer temperature 2? to try and offset the freezing line. If this does not work, tech line will have to be called again due to potential void in insulation. Provided SR#7733679905. As for the door chime, the Open door indicator will only chime if the doors are completely open. If the doors are in a shut position but not completely closed the light will turn off but the chime Will not function. Even with the door partially open the unit believes the doors closed and will activate the water and ice dispenser. Ordering the Main board and switches. Customer will monitor water dispensing. Before replacing any parts, check if water is still dispensing. If dispensing is good, replace control and switches, if not call tech line. Office to reschedule ; ordrng 1 W11396033 (Switch) and 1 WPW10312695 (Board)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Matthew
Job Details: 05/17/2022
Arrived on site to replace previously diagnosed parts. Upon replacing parts found a drain pump was broken. Will need to re-order pump and return to replace both control and pump at the same time. Office to reschedule.; ordrng 1 W11412291 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for dishwasher leaving film on and not cleaning well. Ran diagnostics no error code . Getting plenty of water , sprayer arms are moving and spraying properly . Heater is warm but not hot , could touch element at end of test wash . heater . Please call to set return. No water leaks detected at time of service. ; ordrng 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for upper rack catching door gasket . Tried to bend upper rack , didnt work. Ordering upper rack and adjusters . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit) and 1 W10312791 (Upper rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a refrigerator that has shut down 3 or 4 times over the last several months. Was not able to duplicate any failures or malfunctioning parts at time of service making an accurate diagnosis impossible. Advised customer on findings. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
Arrived onsite for LIGHTS ARE ON BUT WON'T RUN. Upon arrival test unit on diagnostics and got F4-E3 error code motor not running. Pull unit from cabinet to check for secure harness connection. Have good connection as well as voltage to motor. Need to order sump and motor. Ordering sump and motor.office to reschedule ; ordrng 1 W11025157 (Sump and motor)
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Granger, TX 76530
Vincent
Job Details: 05/17/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and it was not heating. Removed back cover and tested heating element and found it being open. I removed old element and tested and unit is now operating as design. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Jarrell, TX 76537
Kimo
Job Details: 05/17/2022
Arrived onsite for refrigerator not dispensing water. Upon inspection I found the water line frozen. I steamed the lines and tested unit and found water dispensing normally. Upon further inspection I found that the door gasket had a rip in it causing a air leak. I am ordering 1x door gasket.and rescheduled for the 05/24/22.; ordrng 1 W10407212 (Door gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to replace previously diagnosed inverter box, verified that box was needed, replaced part, powered unit back on, unit is now cooling but when multiple items are plugged in on the same circuit, unit is shutt down, advised customer to get a designated outlet for unit, at this time job complete"
We serviced a
LG FREEZER
Model LSXS26326S-02
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for refrigerator not cooling properly. Upon arrival I performed a temp test and found Rc at 43* fc at 35* I performed a Homs tested on the defrost sensor and found that it was showing out of range. I also performed a volt check at the defrost heater Circuit and found 120vac then I performed a continuity check and found it showing open; ordrng 1 EBD61246710 (SENSOR ASSEMBLY) and 1 ADL73901318 (EVAPORATOR ASSEMBLY)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Hutto, TX 78634
Cliff
Job Details: 05/17/2022
"Arrived on site to diagnose a dryer that was not heating. Tested all parts and components and found no failures to unit at this time and no error saved in control. Advised customer on findings and that without being able to duplicate any failures, no repairs can be done."
We serviced a
GE REFRIGERATOR
Model GBS22HCRABB
Near Austin, TX 78739
Luis
Job Details: 05/17/2022
"Arrived on site for freezing issue. Found freezer not freezing removed evaporator cover found partial frost pattern diagnosed a leak in the system. Found liner insulation burned and melted,due to insulation damage possibly future issues with insulation uploaded pictures. Check CNOTE; ordrng 1 WR85X10057 (Evaporator ) and 1 WR87X10097 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"
We serviced a
LG WASHER
Model WM2450HRA
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and found control loc on and filter needed to be cleaned for good draining. Cleaned filter and provided customer instruct on operation. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not cooling, found evaporator covered in ice. The defrost sensor showed open in diagnostic mode, heater would not activate in diagnostic mode. Ordering harness, control, UI, and heater, customer is going to defrost unit. ; ordrng 1 W11581973 (Harness) and 1 W11355316 (Deforest heater) and 1 W11558182 (Control) and 1 W11518204 (UI) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/17/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve & UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 6oz of R134a refrigerant and tested the unit in diagnostics test #4. Monitored pressures and they were good at 4/155. Inspected the evaporators and there was a frost pattern. Took unit out of diagnostics and monitored the unit and found the RC section beginning to cool as designed. Customer had moved the unit to the garage and was not home when I completed the repair. I sent a text to the customer and left the unit plugged in. No water connections to the unit and no leaks, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not dispensing ice, found no power getting to auger motor, ordering control, paddles, ice door for not sealing, ; ordrng 1 W10151236 (UI) and 1 W10504458 (Ice door) and 1 2305306GN (Ice paddle) and 1 2305307GN (Water paddle) and 1 W10200659 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78747
Kevin
Job Details: 05/17/2022
"Arrived on site and set washer into a diagnostic cycle and found no saved error codes. Ran diagnostic cycle twice and no new error codes generated. Waterlines are hooked up properly, washer did not tripped breaker during diagnostic cycles. Could not duplicate customers experience. If issue continues to need to bring back control board, motor, actuator, capacitor, and lower harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of no cool. Found compressor starting up and kicking off after few seconds. Installed new start device and found no change. Measured compressor windings and found failed compressor. Will need new compressor, drier, stub, R600 kit, lock ring kit and couplers. Will need SS tech. Office to reschedule.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Lock ring) and 1 W11504415 (Lock ring) and 1 W11506621 (Lock ring) and 1 W11506635 (Lock ring) and 1 W11506635 (Access valve) and 1 W11109499 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the UI display showing PO. I confirmed it and when I went to place the unit in diagnostics the UI went blank and the unit shut down. Moments after, the unit came back on and I was able to get it into diagnostics. I tested the fans and they are functioning. I tested the unit in test #4 and when the unit began to cool the RC section, I could smell a strong odor of refrigerant. I opened the RC doors and the odor was even stronger and the unit was not cooling. Inspected the evap motor harness and tested the thermistor and found it bad.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0L
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
"Arrived on site for washer leaking. Upon arrival confirmed issue from customer describing locations of water found, but found no errors in diagnostics.I then ran multiple full tube tests and found no signs of leaks from any hoses, or tub/gearcase. Did found that fabric dispenser as well as housing dispenser were both showing signs of water marks. Call techline and spoke with Chris sr#7733679726. Was instructed to replace both dispensers to resolve issues. Office to reschedule once availability of parts is known.; ordrng 1 W11569112 (Softener dispenser) and 1 W11413407 (Housing) and 1 W11413340 (Drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the not cooling indicator on the UI lit up. I pressed the lock and measured fill keys and turned the cooling back on and the unit began to cool as designed. Customer advised that someone may have leaned up against the unit and caused it to turn off. I provided a disclaimer written by management to my customer and they read it. I inspected the deli control and harness and both were good. I found the UI missing digits.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Kevin
Job Details: 05/17/2022
Arrived on site and inspected dishwasher and found standing water in tub. Found voltage to drain pump is correct but drain pump not removing water. Inspected drain pump and did not see any debris. Will need to bring Back drain pump and have control on hand to ensure repair on next visit; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off. Turned the IM on and it began to harvest. When the water began to fill the tray, it failed to turn off. I released the door switch and the water stopped. Removed the ice maker and unplugged it and pressed the door switch and the water continued to flow. I released the door switch and the water stopped. Cycled power to the unit and re-installed the ice maker to retested to test voltage to the valve and the ice maker would not test.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 05/17/2022
"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) and wont unlock. Inspected you and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F3 E3 (inlet water temperature fault), F9 E1 (long drain), and F1 E2 (motor drive module over voltage) error codes. Attempted to take the unit out of the drain or unlock the lid but was unsuccessful in doing so. Removed the pressure hose off of the control and blew through it. Found that something had been stuck inside the pressure hose potentially causing the control to think water was still in the tub. Upon removing the pressure hose off of the control, the unit continued to drain and would not stop. Power cycled the unit and found the unit doing the same thing with the pressure hose off. Went to replace the control but found that the control had not been received yet. Will return with the control and drain pump and rescheduled customer to 5/25.; schdld next appmnt for 5/25 WED !"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect dryer knob not working. Upon further inspection, I found the timer knob broken and the timer not working. I tested the timer and it failed. I found the plastic on the knob broken as well. I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a refrigerator that is not operating properly. Found fc evap fan failed causing unit to reset constantly. It will need to be replaced to complete repairs. ordrng 1 W11394920 (Evap cover fc)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect moisture on countertop after dishwasher use. Upon further inspection, the customer provided a photo of the moisture on the countertop (photo) and they noticed it after the previous repair. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I pulled the unit out from the cabinets and found the insulation had wet spots at approximately where the moisture was built up on the countertop, but the tub itself was dry. I retested the unit and it continued to operate as designed. I found the customers water heater is set at 150 degrees and recommended turning it down as the customer advised that the water gets too hot. I removed the outer door panel and tested again and found the vent is not functioning properly. I removed and replaced the vent and when I removed the vent, I found one of the connectors very warm. Retested and vent is now opening as designed. I recommended the customer monitor the unit and should the moisture come back to call it in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly and upper rack adjuster broken. Both parts will need to be replaced to complete repairs. Return date set for 5/23.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Temple, TX 76502
Vincent
Job Details: 05/17/2022
"Arrived on site for washer not draining, inspected unit and work area. Tub was full of water, used my shop vac to drain water out. I then proceeded to the drain pump and removed pump to inspect debris stuck and found nail stuck in the pump causing it to lock up and not drain. I removed all debris and set unit in diagnostics found error codes stored F9E1 F5E2 F5E3 F2E1 I tested and unit is now draining as designed. No water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a washer that is shaking abnormally during spin. Found basket loose on drives haft of gearcase causing excess shaking. Basket and hub will need to be replaced to complete repairs. Documented with tech line.Tech line rep JoelFile# 7733550258; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed parts. Disassembled unit and installed all new parts. Reassembled unit and a new UI
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Tyler L
Job Details: 05/17/2022
Arrived on site for complaints of door damaged. Found outer door glass trim loose. Will need new part to repair. Found the hinges and handle are good. Office to reschedule.; ordrng 1 W11176456 (Outer door glass)
We serviced a
GE MICROWAVE
Model PVM1870SM3SS
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed part. I tested unit after installing the rebuild control and unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for dryer not powering up, inspected unit and work area. Tested voltage at the wall connector and had good voltage. Pulled unit out and removed the connector cover and found the terminal block melted and wires touching each other from installation. Will need a new harness and CX will provide the new power cord. Office to order parts and reschedule for 05/24/22 AM. ; ordrng 1 W11164044 (Wiring harness)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for washer, inspected unit and work areas. Unit had f27 error code displayed. I set unit in diagnostics to clear codes and run it trough a diagnostics cycle. After the cycle ended unit was operating as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Cedar Park, TX 78613
Justin
Job Details: 05/17/2022
"Arrived on site for a cooktop not igniting properly. Upon arrival the customer walked me through the issues. The right two burners would continue to click even when it has already ignited. Then the back left burner would not click at all. I gained access to the harness and swapped the middle igniter onto the back left spark module. I found the back left spark module still not clicking. This indicates a bad back left burner spark module. I also found the switch harness and front right orifice holder bad. In order to repair the unit it will need a new back left burner spark module, switch harness, and front right orifice holder with the screw.; ordrng 1 WPW10571491 (Orifice Holder) and 1 W10491985 (Screw) and 1 WPW10569187 (Switch Harness)"
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Cedar Park, TX 78613
Scott
Job Details: 05/17/2022
"Arrived on site for oven not heating again . Found tod had blown again . Replaced fuse . Ran preheat , all checked normal. If fuse blows again recommend replacing blower
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Scott
Job Details: 05/17/2022
"Arrived on site for door not closing properly . Found right hand side gasket torn . Replaced gasket, new gasket defective . Reordering gasket . Call to set return ; ordrng 1 W10917313 (Gasket door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 05/17/2022
"Arrived on site for no ice and freezing in fresh food compartment. Found ice in bin,ran harvest test passed,ice dumped and filled with water. Removed damper cover,disconnected harness to damper,power cycled unit,found air seeping around housing. Added sealer between liner gaps till no further air was felt around housing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDW01
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/17/2022
W arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice bin completely empty but temperatures in both departments were at zero38. Then found that during five icemaker harvest test the icemaker is getting the proper voltage but the motor is stuck and not rotating around. Is able to replace the icemaker reassembled and tested unit and found a good harvest and fill as desired with no leaks and inform customer to give unit 24 to 48 hours to fill the bucket back up with ice. Call complete
We serviced a
LG REFRIGERATOR
Model LMXS28596S/04
Near Jarrell, TX 76537
Kimo
Job Details: 05/17/2022
"Arrived onsite for ice maker not producing. Upon inspection I found that the ice maker would not drop ice, there is ice in the ice tray but the ice maker would not drop it. I attempted to reset the ice maker but it made no change, I then replaced the icemaker and tested unit and found unit operating as designed. Job complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA 01
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
Arrived outside for dishwasher needing previously diagnosed some assembly. On arrival install Richard part reassembled and tested unit before installing it back in its cubby hole and found no signs of leaking dishwasher to fill circulate the water and then drain as designed with no leaks during test. Call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Kyle, TX 78640
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for defrost issues, found fan motor bad on evaporator cover causing icing up, unit was in a defrost when I arrived. I replaced evaporator cover, unit tested good."
We serviced a
LG WASHER
Model WM8100HVA
Near Lakeway, TX 78734
Justin
Job Details: 05/17/2022
Arrived on site for a dryer with a stuck power button. Accessed the console and found the button jammed. Corrected the button and it began working as designed
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Lakeway, TX 78738
Justin
Job Details: 05/17/2022
"Arrived on site for a gas dryer letting off a gas smell. Upon arrival the customer stated they had a out and he found the gas leak coming from the dryer. They also stated the unit was on propane. I used my gas leak detector on the gas line and cold not detect any leak. However, I could smell a faint amount of propane. Once I gained access to the valve assembly I found a much stronger smell of propane, but my leak detector still could not pick up anything. I called techline and spoke to Bruce and received SR# 7733680613. I informed him of my findings, and Bruce recommended replacing the valve assembly. He transferred me to safety and I spoke to David and received the safety file SR# 7733622744. I the customer on the valve assembly and LP conversion kit at 94.92 and 05.75 for service/. I informed the customer that we could not do the conversion, and they would have to get a certified for the LP conversion kit installation. The customer any repair. I left the unit unplugged and the gas at the wall turned off. No fee due to being covered by WP. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and called tech line again for ongoing moisture build up on the horizontal freezer mullion. Spoke with Andy at techline who instructed on a test to determine if the mullion portion of the cabinet was transferring heat properly. Found mullion warped and not transferring heat well in the portion of the mullion where the warp and poor heat transfer are. Documented with Aiden at techline on second phone call after verifying problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and found unit with some moisture on the outside of the freezer seal. Heat treated gasket and turned mullion heater to 100% operating time. Unit is now operating as designed. Gasket are sealing well. All checks good.