We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/24/2021
"Arrived on site for dishwasher leveling water in the bottom under filter. Inspected unit and work area. Found water level normal. Found no loop in drain line. Added loop to help reduce the amount of water. Performed diagnostics mode, no error codes. Monitored test cycle operation. All tested good, no water leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for STILL MAKING THIN ICE AND VERY LOW PRODUCTIONS. Found water tube dispensing water into reservoir very slow, almost a trickle. At some points it ceases to flow then begins flowing slowly again. Checked pressure setting knob at the wall underneath the sink and the valve is turned up at the highest setting. Ordering a new ice maker valve W11126268 and recirculating pump W11542867 to complete the repair and will return with all previously ordered parts just in case. ; ordrng 1 W11126268 (Valve) and 1 W11542867 (Recirc pump)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for CSI Brian Workman advised the far left knob need adjustment. Found far left knob was damaged and wouldnt stay attached to the valve. Once replaced customer noticed the far right knob was tilting to the right. Found far right valve stem was not properly secured and attempted to resecure it in the center position. Now knob valve sits loose and knob wiggles back and fourth. Checked for any gas leaks and there were none detected. Ordering a new far right valve W10859922 to complete the repair. Also ordering the entire manifold W10594396 JIC the new valve does not seat properly. ; ordrng 1 W10859922 (Front right valve) and 1 W10594396 (Manifold)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not heating as quick to cook. Tested the unit up to 350 and 400 degrees. Unit working as designed. Checked internal temperature with internal thermostat and it checked 10 degrees hotter. Let tenant know that the unit does take time to get up to desired temperature as they are used gas stoves. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 06/24/2021
Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Austin, TX 78739
Kevin
Job Details: 06/24/2021
Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling found failed fan motor, ordering fan motor, also found broken harness for pantry UI, ; ordrng 1 W11087438 (RC fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS00
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not cooling, found sealed system leak, frost pattern was about half way down on evaporator. ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/24/2021
"Arrived onsite and found unit operating properly, however due to prior reports of intermittent complete defrost every few weeks replaced main control. Unit is now operating as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LSB
Near Bartlett, TX 76511
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to remove and receive the main control and UI control.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"
We serviced a
KENMORE DRYER
Model WED49STBW1
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
Arrived on site for dw door wont stay flat when loading dishes on bottom rack/trim inside door at top sticks out on one side. Found right side door hinge pad had broken off. Upon inspection found the right side hinge making direct contact with the cavity of dishwasher. Used pliers to gently pull the right side hinge away from the cavity to prevent the pad from rubbing so hard against the cavity. Installed new pads and door opens and closes as designed. Door was not off center and door was properly mounted to the counter. Inspected hinges to make sure they were mounted properly and it looked good. Job completed.
We serviced a
GE WASHER
Model WHDSR209DAWW
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model SF315PEPQ
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF5
Near Austin, TX 78737
Luis
Job Details: 06/23/2021
"Arrived on site for door seal issues. Diagnosed gasket not staying seated in liner channel installed new gasket customer provided,remolded door seal checked door operation good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Austin, TX 78732
Robert
Job Details: 06/23/2021
Arrived on job for complaints of frost in freezer again. Used heater to modify gasket so it will fit properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Austin, TX 78750
David Z
Job Details: 06/23/2021
"Arrived on site to diagnose dryer that is giving an F3E2 error for moisture sensor, and has no sound. Checked for error codes and only found F3E2, but unit is still working as normal. Found sound is completely dead. Replaced the console to resolve, which should also resolve the error. Retested unit after allowing console to mate to control. Unit is now properly making appropriate sounds and no errors present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Justin
Job Details: 06/23/2021
Arrived on site for a refrigerator with the top freezer compartment hinge visibly missing parts. Upon further inspection I found the hinge physically broken. I replaced the hinge and tested the unit. It is now sealing properly and opening as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Del Valle, TX 78617
Jacob
Job Details: 06/23/2021
Arrived onsite to seal the unit for condensation issues. Sealed the unit with adhesive and foam. Called tech line once again. Let them know that the foam seal was done once prior to us coming out the first time. Said to seal the unit once again with the foam and adhesive. Spoke with Andy got sr#7730905761. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model FFEF3016VSA
Near Jarrell, TX 76537
Lou
Job Details: 06/23/2021
. ; ordrng 1 5304508925 (Main control) and 1 316419145 (Control overlay)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78729
David Z
Job Details: 06/23/2021
"Arrived on site to diagnose dishwasher with issues closing detergent dispenser. Found the latch for the dispenser door was broken. Replaced dispenser with new. When installing new one, found the tabs on the rinse air door were broken. Ordering another dispenser to resolve. ; ordrng 1 W10861000 (Detergent Dispenser)"
We serviced a
AMANA OVEN
Model AER5630BAS0
Near Paige, TX 78659
Scott
Job Details: 06/23/2021
Arrived on site for right front burner not working . Found element and switch has failed . Replaced switch and will order element . Also found right rear switch charred . Ording rear switch as well call to set return ; ordrng 1 W10823711 (Right front element) and 1 WP3148953 (Right rear)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite for burner not functioning and control issues.
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near New Braunfels, TX 78130
Andrew
Job Details: 06/23/2021
"Arrived on site to replace mag, cap, diode and all three door switches from previous diagnostics. Replaced parts, tested unit, unit works as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78702
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for blower not working. Test unit and found blower getting power but not coming on. Replaced blower test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KOCE507EBL05
Near Austin, TX 78746
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected oven and found it is not heating. Found TOD is good, spoke with SW and traced issue to Appliance manager. ordrng 1 W11179310 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Cedar Park, TX 78613
Kayman
Job Details: 06/23/2021
Arrived onsite for refrigerator with clicking noise. Upon inspection I found the noise coming from the back of the unit. I accessed the compressor area and found a pice of tape stuck on the condenser fan motor and the blades were hitting the tape causing the noise. I removed the tape and the unit now sounds as designed. No other complaints at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/23/2021
Arrived onsite for refrigerator defrost issues. Upon inspection found defrost heater wire disconnected. Secured connector and tested. Bypassed bimetal and ran test. Unit is functioning properly. Adjusted defrost timer to basic mode. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF2
Near Austin, TX 78759
David Z
Job Details: 06/23/2021
"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found the motor was just humming and not moving.. Replaced auger motor and retested. Verified unit is dispensing correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/23/2021
"(Tw) On-site for washer making noises. C/S unit would make squealing noises anytime it would spin. Found coins in bottom of basket around wash plate. Looked underneath unit, found belt rubbing on plastic shield, nut on cam was loose causing belt to slip. Replaced belt, tightened nut. Tested, unit no longer making squealing noise. Unit functioning as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/23/2021
Arrived on site to diagnose a dryer that is not turning. Found weak start winding on motor and replaced motor. All is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/23/2021
"Arrived onsite for washer draining and agitator issues. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual agitation slow/fast and spin slow/fast, all passed. Inspected agitator dogs and were still in good shape. Filled unit and drained with no issue. Did find drain nose inserted over 12 in into standpipe so made adjustment to recommended 4 in. Could not duplicate any issues. Customer had complained about a smell from the washer so recommended running a clean cycle with washer cleaner. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78717
David S
Job Details: 06/23/2021
Arrived on site for water dispenser chattering. I inspected the unit and work area. I found both valves chattering when dispensing water. I replaced both water valves and adjust the water line. I found the chatter is gone. I spoke to the customer about it the chattering comes back to install a water pressure reducer. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXW2
Near Lago Vista, TX 78645
Justin
Job Details: 06/23/2021
"Arrived on site for an ice machine making no ice. Upon arrival the customer stated that the unit is remaining cool, but not producing ice after a clean cycle. Upon further inspection I found the service light was not blinking. I put the unit into diagnostics mode and found both the bin and evap thermistors reading good. I then turned on the water valve and found it working as designed. However, upon further inspection I found the bin already full of water and the valve ran several minutes still. The LED light continued to flash indicating an empty bucket even with a full bin. The recirculating pump ran as designed and so did the drain pump. I found a good frost pattern and the condenser fan turned on. I also found hot gas valve working. This indicates only a faulty water level sensor, and it will need to be replaced to function correctly.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 WPW10548509 (Water Level Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
"Arrived on site for rf condensation on both doors leaking onto middle door the gasket on the right side has recently been replaced. Issue continues every day. Called tech line upon arrival and spoke to Bruce. Bruce had me place the fridge in diagnostics and run test 40. In test 40 the selection reflected 01. Bruce had me change it to 02. Now horizontal mullion will remain on at all times now that 02 has been selected. He then had me run test 34 and the selection already showed 02 reflecting the vertical mullion was always on. Our tech placed the vertical mullion in 02 in May of 2020 to keep vertical mullion on at all times. Tech line also had me confirm the temperature inside the home. Used my thermocouple to take temps inside the home and it was 77 degrees. Tech line stated anytime the fridge is inside a room with temps above 74 degrees condensation is normal in these areas where condensation has been found today and in past visits. Tech line stated if the customer keeps there home at or below 74 degrees the condensation will not be as prevalent or not here at all. With both mullion heaters being on full time this should make a difference on how much condensation is found along with keeping the temperature at 74 degrees or below. If customer keeps the home warmer than 74, condensation is to be expected. Job completed. Bruce SR# 7731077344"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB780RCB0
Near Lampasas, TX 76550
Al
Job Details: 06/23/2021
"Arrived on site and inspected Frigidaire dishwasher not dispensing soap or draining. Ran the unit and it immediately drained, but the dispenser was defective and not allowing the customers soap into the wash load. Removed and replaced the dispenser and unit now functioning properly. JOB COMPLETE."
We serviced a
KENMORE REFRIGERATOR
Model 106.566895
Near Lampasas, TX 76550
Al
Job Details: 06/23/2021
"Arrived on site and inspected a Kenmore side by side refrigerator with cooling issues. Confirmed the unit compressor would come on for approximately 15 seconds and cut off. Removed and replaced it, plugged it in and the unit compressor came on and remained on. Advised the customer to place a bottle of water inside the freezer and wait until it freezes and the unit will be ok to began adding food.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/23/2021
"(Tw) onsite to install previously diagnosed parts. Replaced IM fill tube. Tested, unit now fills IM with water. No leaks after repair. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Lakeway, TX 78734
Robert
Job Details: 06/23/2021
Arrived on job for complaints of some lights not working. Found top left light not working. Replaced module and now all lights working.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site for dryer not heating . Igniter would glow but valves never opened . Found blue wire on flame sensor not attached . Ran dryer , all checked normal. Now heating . No lint build up at time of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Kayman
Job Details: 06/23/2021
Arrived onsite to install power cord. I installed the power cord and tested the unit in auto diagnostics. All tests passed and the unit is working as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/23/2021
"Arrived on site for customer complaint of loud noise, found unit was not level, I raised the right side foot, unit was level and tested good. Also tested ref ice maker for noise, that tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX15
Near Austin, TX 78733
Luis
Job Details: 06/23/2021
"Arrived on site for water leaking. Diagnosed water leaking from icemaker housing,replaced icemaker assembly,y ran harvest cycle passed ran fill test passed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW
Near Pflugerville, TX 78660
Wesley
Job Details: 06/23/2021
Arrived onsite and found bellow torn. Replaced bellow. Unit is now operating as designed without leaks. Advised customer on repair. ; ordrng 1 W11106747 (Bellow)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
David S
Job Details: 06/23/2021
Arrived on site for right front burner not lighting. I inspected the unit and work area. I found the right front and the center burner no sparking. I tested all the knobs and found it the same across all of them. I gained access to under the cooktop. I found all wiring seated correctly and not damage to any wiring. Indicating the spark module is damaged. ; ordrng 1 74009098 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David Z
Job Details: 06/23/2021
"Arrived on site to follow up on refrigerator that was losing some cooling, making a lot of noise, and fan motor not fully running. Found the fan was surging and the Ui was constantly resetting and recycling. Unplugged fan and unit seemed to be consistent. Replaced fan with new fan to test, and even with new fan unit was still recycling. Provided estimate for a new control to resolve, as only remaining components are the control and wiring. . Replaced control and found symptoms not only persisted, but got worse. Unit constant recycling and compressor wont stay on.Tried unplugging several components but issue still persists. CS recommends that we try another control due to a likely bad control. Reordering control. . Office to schedule. ; ordrng 1 W10818296 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for unit giving error codes for fan. Test unit and found wire to sensor was disconnected from previous repair. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site ,replaced filter head ,dual valve and rear valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM0
Near Round Rock, TX 78681
Tommy
Job Details: 06/23/2021
"(Tw) Onsite for dishwasher UI not working properly. In diagnostics found F2E1 stuck key, F4E3 wash motor not operating, F8E1 slow drain. Found UI panel not responding to input, unplugged unit for 5 min and plugged back in to reset unit. Buttons on UI not making proper contact. Found strong odor when opening unit, drain line partially restricted, drain line not properly installed for back flow, inside door panel warped. Unit needs drain line, drain pump, UI, and inside door panel, control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78704
Jacob
Job Details: 06/23/2021
"Arrived onsite for the unit not making ice and water still having issues from time to time with water not dispensing. Checked the wires at the bottom of the door, and saw no issues. Called tech line. Ran diagnostics and found that the ice motor was working and the water filled with no issues. Had me test the water and wiggle the wires at the bottom of the door to see if the water would stop, and all checked good. Said there could be an issue with the outside temperatures causing the lines in the freezer to freeze from time to time. Spoke with Steve got sr#7730210164. Ordered parts, office to reschedule ; ordrng 1 W10280386 (thermistor) and 1 W10316760 (thermistor) and 1 W10384183 (thermistor) and 1 W11256965 (UI PANLE)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78748
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for oven not working correctly. Test unit and found bad glow igniter. Replaced igniter, Test unit and unit heated to 350
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB
Near Round Rock, TX 78681
Tommy
Job Details: 06/23/2021
"Arrived onsite for refrigerator ice getting caught and not dispensing. Found unit chute gasket fell off and was stuck in between, adjusted and found unit was now operating correctly. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS02
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected refrigerator and found it is not cooling, send a picture of evaporator to LM will need to order evaporator, filter dryer, and compressor.; ordrng 1 WP2306094 (Evap) and 1 W10841139 (Compressor) and 1 W10143759 (Filter drier) and 1 Wpsav4 (Stub)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Leander, TX 78641
Justin
Job Details: 06/23/2021
Arrived on site to install previously diagnosed parts. I installed the new latch. I then manually activated the latch and it was now locking and unlocking. I then ran a test cycle and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and UI would not boot up. The screen was flashing and in between flashes an hour glass was displayed with a hand reaching out to something with a no symbol over the hand. Called tech line to explain what I was seeing. Once this updated UI is available to Appliance Express we will need to return with it to install it in order to complete the repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78717
David S
Job Details: 06/23/2021
Arrived on site for crisper drawer. No one answered the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Austin, TX 78747
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected refrigerator and found water and ice are not dispensing. Water and ice will dispense If left interior door switch is held down. Found an indention on the inner surface of the left hand fresh food door keeping switch from fully closing. Added a adhesive spacer And switch is now operating properly and water and ice will dispense, job complete"
We serviced a
WHIRLPOOL WASHER
Model LXR9245EQ1
Near Austin, TX 78704
Jacob
Job Details: 06/23/2021
Arrived onsite to replace latch to the u it. Customer had there own part to replace with. Replaced latch. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC200XW1
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site for unit not starting. Found door switch broken . ; ordrng 1 WP3406107 (Door switch)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code for out of balance. Ran auto test and in spin cycle tub was banging around. Checked suspension and rods were visibly failed. Replaced suspension rods and tested. Unit is functioning properly. Unit does spin. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78745
Kevin
Job Details: 06/23/2021
Arrived on site and set washer into a diagnostic cycle and ran cold and hot water and did not find any leaking. Ran automatic test cycle several times and washer did not leak from connections or drain hose or stand pipe. Took a 30 second video of washer filling and sent it to CS. There is no drain pan present under washer connected to second floor drain.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2021
"Arrived on site for ice maker leaking water again intermittently. Performed diagnostics mode and ran ice maker harvest cycle. Called Whirlpool tech support and spoke with Drew, went over prior service performed and parts replaced. Tested all components and checked wire harness. Drew stated to replace wire harness for possible voltage bleed. Sr# attached to original file number. ; ordrng 1 W11171078 (WIRE HARNESS )"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 06/23/2021
Arrived onsite to install previously diagnosed parts. I installed the main harness/terminal block. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KEMC308KSS0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/23/2021
Powered unit off at circuit breaker. Removed unit to gain access to blower. Removed failed blower and thermostat and installed new. Assembled unit and powered on. Tested operation and found fan and bake element working. Reinstalled unit and tested operation. All tested good.
We serviced a
KITCHENAID OVEN
Model KEMC308KSS0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/23/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78729
David Z
Job Details: 06/23/2021
"Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found the start device sounded like it was shorted, and made almost a zap. Replaced control and start device to resolve. Retested unit and now the start device does click, but compressor isnt starting. Checked windings and found resistance out of spec, indicating a short in the compressor. I also found a green puddle that appears to have leaked from the Dryer. Called tech line, SR7731079408. Recommended piercing or removing the dryer to see if burnt oil can be verified. ; ordrng 1 SealedSystemTech (SS Tech)"
We serviced a
WHIRLPOOL DRYER
Model MED6630HC0
Near Pflugerville, TX 78660
Wesley
Job Details: 06/23/2021
Arrived onsite and replaced control and console together to repair in responsive symptom. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78731
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected refrigerator and found icemaker is stuck, motor is not running. Ran test 120 and icemaker will not move.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Matthew
Job Details: 06/23/2021
Arrived onsite for microwave turning on by itself. Upon inspection found loose interlock. Interlock switch was causing fan to kick on when cycle hadn?t started. Secured interlock and tested. Also notified customer that the unit has a sensor that will trigger the blower fan to kick on if the temperature from the cooktop reaches a certain point. The fan should be allowed to stay on until temperature cools. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MGD5630HW0
Near Leander, TX 78641
Justin
Job Details: 06/23/2021
Arrived on site for a dryer not heating well. I used my vent test kit and found poor airflow for all dryers. I also measured temp fluctuations with my thermocouple and found very slow fluctuations. This indicates a blockage at the wall and I advised the customer they may want to get it checked out. I found the unit working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78738
Luis
Job Details: 06/23/2021
Arrived on site for breaker tripping and icicles forming under icemaker. Removed icemaker diagnosed water leaking from housing also found paint in mold chipping away. Replaced icemaker assembly,ran diagnostics on optics passed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Hays, TX 78610
Leonardo
Job Details: 06/23/2021
Arrived on site to replace control board. Replaced board test unit and unit test good unit heated to 350 and was able to turn unit off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 06/23/2021
Arrived on site to test unit for RC not cooling. Found temp was correct at 37degrees. Damper engaging as designed. Thermistors were in range. FC has nice frost pattern and no signs of restrictions. Evan motor working as designed. Found no current issues. Replaced control as a precautionary. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Austin, TX 78704
Jacob
Job Details: 06/23/2021
Arrived onsite for unit right hand door not shutting properly. Checked the door hinge and the hinge is spring loaded. Needed to reset the spring to the hinge. Reset spring. Tested the door. No issues at this time. Job complete
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected washer and found hose that connects dispenser to wash tub has a hole in it and washer is leaking from here, will need to order hose.; ordrng 1 134625700 (Dispenser to tub hose)"
We serviced a
LG WASHER
Model WM8000HVA
Near Georgetown, TX 78633
Lou
Job Details: 06/23/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the bellow leaking at the bottom of the door, I removed and replaced the bellow and tested the unit. Unit is operating as designed and no further leaks observed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM504EPA0
Near Austin, TX 78732
Robert
Job Details: 06/23/2021
Arrived on job for complaints of leaks. Level dishwasher
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/23/2021
"Arrived on site for customer complaint of not ice, found unit had ice and is working at time of service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for no power. Found unit working correctly when I got here. Test unit and all checked good. Called Techline and let Techline unit is working as designed at This time. SR#7731076901
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
Arrived on site for fridge not cooling properly . Found unit is freezing food in fresh section. Ordering control and thermistor. Call to set return ; ordrng 1 W11357371 (Control) and 1 W10384183 (Thermistor)
We serviced a
MAYTAG DRYER
Model LDE8904ACE
Near Georgetown, TX 78633
Lou
Job Details: 06/23/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit makes a squealing noise when it has a load in it. I turned the unit on and the noise would not duplicate. I disassembled the unit and found the belt, both rollers and the tension pulley were badly worn. I moved and replaced the rollers, tension pulley and belt and cleaned the lint from inside the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/23/2021
"Arrived on site for refrigerator leaking water, rust spot developing on stainless doors and slow ice production. Inspected unit and work area. Found drain pan warped, attempted to correct with shim and was not able to get drain pan straight enough to correct. Will need to replace drain pan kit. Performed diagnostics mode and checked ice maker fault codes and found none. Ran harvest cycle and found ice maker cycling. Ran fill cycle and found ice responding. Found ice maker thermistor out of range. Will return with ice maker and drain pan. . ; ordrng 1 W11457241 (DRIP PAN)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78753
Wesley
Job Details: 06/23/2021
Arrived onsite and found a suspension rod out of place causing uneven spinning. Corrected issue. No parts are needed. Advised customer on repair. Reminded customer of best use and care guides
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lago Vista, TX 78645
Justin
Job Details: 06/23/2021
"Arrived on site for a washing machine not spinning/agitating properly. Upon arrival the customer stated that the unit would intermittently not ring out their clothes. He also stated sometimes it would shake and walk a little bit. I gained access to the bottom of the unit and found that the shifter had popped off of the cam. I temporarily fixed this and will be ordering a new one to install per service pointer W11531483. After, I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load and F7E6 for motor fault. I cleared the error codes. I advised the customer on proper loading the unit per user care guide. I then ran a test cycle on the unit and found no other failing parts. I manually activated the spin and agitate and found it temporarily working as designed. No leaks observed at the time of service. Will return with already ordered parts. Office to reschedule to install the new shifter. ; ordrng 1 CNOTE (Return with already ordered actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/23/2021
"Arrived on site for refrigerator leaking water from ice bucket and not producing ice. Inspected unit and work area. Found off brand water filter in unit and fill cup frozen. Recommend to replace water filter with name brand EVERY DROP. Removed ice maker housing and thawed ice from fill cup. Installed ice maker assembly and cycled ice maker. Found fill tube defective and when filling leaking outside of fill cup. Removed fill tube and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected. Spoke with customer neighbor on water filter, customer was not home at time of service."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Austin, TX 78738
Robert
Job Details: 06/23/2021
Arrived on job for complaints of noise. Found the vent not properly mounted leaving a 2 inch gap. Air is coming from back causing grease trap to move . Will need to have installed properly to correct issue.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS2
Near Austin, TX 78757
Kevin
Job Details: 06/23/2021
"Arrived on site and replace control board on oven, it will now run a bake cycle properly took one picture of oven heating, job complete"
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Round Rock, TX 78681
Tommy
Job Details: 06/23/2021
"(Tw) Onsite for dryer making noise after halfway through cycle. Turned dryer on normal cycle and couldnt duplicate noise. Inspected unit and found exhaust clip missing causing possible metal on metal sounds after exhaust heats up during a cycle. Also, found unit was not allowing to enter service mode to find any error codes and would have to exit service mode to run cycle. Ordering exhaust clip and control. Office to reschedule due to part availability. ; ordrng 1 8572105 (Clip exhaust) and 1 W11526014 (ACU)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78633
Lou
Job Details: 06/23/2021
"Arrived on site to inspect cooktop tilting down. Upon further inspection, I found the console tilted forward and down. I found the side trim pieces not flush at the back trim piece. Also found the cabinets/countertops not cut to fit the cooktop. Also, found the console badly scratched from installation (photos). I attempted to adjust the console and it would not adjust due to installation (photos). I also found that the gas line at the wall was not sled as it is colliding with the line coming out of the unit (photo). I recommended that the customer contact their builder and report the issues and they said that they already have made contact and was told it was the manufacturers problem. I recommended that my customer make contact with their builder again and advise them that the issue is an installation issue at this point and if they cant get the issue resolved with their builder to contact Whirlpool. I provided my customer with our company brochure and contact information for Whirlpool. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
David S
Job Details: 06/23/2021
"Arrived on site for sealed system repair. I gained access to the rc evaporator and installed a new housing, cover, And evaporator. I secured the the housing and cover in place. I reassembled the unit. Pulled a vacuum on the system and found no vacuum leaks. I put a measured charge of 5.5 oz of refrigerant into the system. I foam und it holding and pressures equalizing right. I ran the unit and found it cooling as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leander, TX 78641
Kayman
Job Details: 06/23/2021
Arrived onsite for dishwasher with dispenser door not opening. Upon inspection I found F7E1 FAE2 stored in the unit. I ran the diagnostics cycle and found the dispenser door opened. I found the unit working as designed. I opened the door and saw some over sudsing. I stopped the cycle and started over. Midway through the 2nd cycle I opened the door again and there were no more suds. The dispenser opened the 2nd time as well. No repairs needed at this time. No leaks detected during time of service and the unit is operating as designed at this time.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Canyon Lake, TX 78130
Noah D
Job Details: 06/23/2021
"Arrived on site to inspect unit for not heating and popping breaker, upon inspection found the interlocks fused and causing issues. Replaced both sets of interlocks and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78739
Luis
Job Details: 06/23/2021
Arrived on site for freezer not cooling. Per customer freezer stopped cooling then after a power surge unit started working ran diagnostics all test passed possible control issues. Replaced main control
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Killeen, TX 76542
Al
Job Details: 06/23/2021
Arrived back on site to install previously ordered console. Removed and replaced it and unit tested as designed. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Lago Vista, TX 78645
Justin
Job Details: 06/23/2021
Arrived on site for a refrigerator getting iced over in the FC. Upon arrival I found an air leak at the top right of the FC door gasket. I used my heat gun to re shape the gasket. I then found the unit sealing as designed. I advised the customer to not open it for at least an hour to let it set. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
"Arrived on site for Not Draining - Top Load Washer. Placed in diagnostics and got one error code, F7E6. Cleared error code. Inspected actuator and found actuator arm not engaged into splutch mech. Removed actuator and installed new actuator. Ran auto diagnostics and washer completed all cycles as designed. Job completed."