Service History 427

Near Austin, TX 78731
David
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site to install new icemaker and optical eye. Installed new parts and retested. Unit is now working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found frost build up around auger shaft and under ice bin. Instructed customer to clean the build every once in a while. After cleaning up frost build up, unit tested good. Ice door sealing properly, auger motor working properly."
Near Manor, TX 78653
Andy
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher leaving soap in unit. Tested and inspected unit and found no water getting in unit due to failed float switch housing not letting lever make contact with switch. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (SWITCH HOUSING )
Near Austin, TX 78741
Luis
Job Details: 08/05/2020
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site for loud noise. Compressor and fans running,no noise present,powered unit on compressor powered off correctly,let temps increased powered unit on compressor powered on no odd noises fans powered on no noise present"
Near Austin, TX 78749
Jacob
Job Details: 08/05/2020
DISHWASHER MAYTAG MDB8959SKB0 Arrived onsite for an F9E1. Tested unit. Drain will not come on at all. Called Techline. Used ohm meter to check. The blue and brown wires and got good ohm readings. Suggested that control board needs to be replaced. Got sr#7728482336. Ordered part. Rescheduled with customer ; ordrng 1 W11348053 (CONTROL BOARD )
Near Austin, TX 78738
Robert
Job Details: 08/05/2020
OVEN KITCHENAID KEMS308SSS04 Arrived on job for complaints of broiler element damaged. Found the broiler element open will need to replace element. after replacement test operation.
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not dispensing ice, I found auger shaft was not making good contact with ice bin. I had to adjust the auger shaft coupler upwards to make contact with ice bin, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I opened the FC door and found the FC light not working. Checked the RC lights and found them not working. I removed and replaced the FC light and tested and all lights in the FC/RC are operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected washer and found rotor is loose after correcting, Discussed correct loading procedure, how to avoid unbalanced notes and correct soap usage. No water leaks from connections at time of service, job complete."
Near Austin, TX 78747
Jacob
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived onsite to replace rail-mullion, switch, and gasket. Replaced 2 of 3 parts. Gasket was ordered wrong. Re ordered gasket. Rescheduled with customer.; ordrng 1 W10830046 (gasket-fip)"
Near Austin, TX 78746
Robert
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on job for complaints of mullion not working. Found mullion damaged needs to be replaced. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78751
Scott
Job Details: 08/05/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not spinning . Ran diagnostics and found latch not engaging . ; ordrng 1 2NDMAN"
Near Leander, TX 78641
Lou
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator leaking and ice in freezer. Upon further inspection, the customer advised that there is water in the bottom of the refrigerator section and leaking into the freezer through the door gasket. I found that the RC evaporator drip pan drain hole is clogged and the defrosted water has nowhere to go. I pulled the unit from the wall and removed the ack panel to inspect the drain tube. Removed the drain tube and found it clogged with debris. Removed the debris and placed silicone around the edge of the drain tube to help seal the gap. Also found two spots on the back panel that have insulation void and are sweating badly. Advised the customer of my findings. Disassembled the RC section and removed the ice from the evap drip pan. Cleaned leftover water and reassembled the RC section. No water leaks observed at the end of service, job completed."
Near Austin, TX 78751
Scott
Job Details: 08/05/2020
RANGE WHIRLPOOL WFE515S0ES2
Near Round Rock, TX 78664
Cliff
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to perform sealed system repair for refrigerator. Replaced compressor, filter dryer, and service port. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Waco, TX 76704
Jonathan
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for a freezer that is freezing up in the freezer section. Inspected unit and work area. Customer advised that her issue is this ice forming at the bottom of the freezer. Found drain hole plug up with ice. Removed back cover and blew out an obstruction out of the drain hose. Steamed out unit and could not get water to be removed from the freezer section. Steamed from underneath the unit as well as on the top and was unable to get water to flow down to the drain pan. I called Techline and spoke to Kathy SR# 7728487045. She had me test a few things with the unit and advised that based on our findings
Near Leander, TX 78641
Jonathan
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher top rack broken and not cleaning well. Removed top rack and installed adjuster kit. Installed rack and tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and found all working. Spoke with customer on hard water and soap recommendations. All tested good, no water leaks detected."
Near , TX 78620
Kevin
Job Details: 08/05/2020
VENTHOOD GE PVX7360SJ2SS "Arrived on site and inspected vent hood and found blower wheel is rubbing against shroud cover, added spacer above shroud cover where mounting point attaches to frame, shaved 1/8 of plastic off of Venturi and it is no longer contacting. Vent fan is quiet now. If issue persists GE techline will need to be contacted Venturi shroud
Near Round Rock, TX 78681
David
Job Details: 08/05/2020
FREEZER WHIRLPOOL WRF535SWHZ04 Arrived on site to follow up on refrigerator that had issues with freezer door fully opening. On arrival customer had said the issue had resolved itself a couple days after I fixed it prior. Leveled unit at customer request. All is working as designed. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and replaced heater and spray arm diagnosed on previous visit, after replacement ran a diagnostic cycle and it completed properly, no water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Leonardo
Job Details: 08/05/2020
OVEN WHIRLPOOL WOD51EC7HS01 "Arrived on site to test unit for error code E3. Tested unit found bad sensor, replaced sensor. Tested unit to 350, unit test good. Job complete."
Near Austin, TX 78759
David
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to diagnose one microwave that does not heat sometimes. Tested unit and found the relay on the control board will not engage and clack. Ordering new control applicable to this engineering digit.. ; ordrng 1 W10891908 (cntrl-elec)
Near Austin, TX 78721
Scott
Job Details: 08/05/2020
DRYER AMANA NED4655EW1 "Arrived on site for dead dryer , found hi limit thermostat had blown . Used cutoff kit from truck stock . Unit is now heating . No lint build up at time of service . Job complete ."
Near Round Rock, TX 78681
David
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install, parts to resolve frozen RC Evap issue. Found that is an applicable service pointer that involves securing the Evap cover to the liner to resolve this, W11092686E. Advised customer that we need to follow this service Pointer first before were placing other parts. Ordering parts, office to schedule return visit when parts are available. ; ordrng 2 67006425 (screw)s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (tie-wire)s and 1 WPW10501260 (cover-evap)"
Near Leander, TX 78641
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator intermittently making ice. Customer stated that they turned off ice maker and when turned back on it taken 48 hours to produce ice. Measured temperature in ice area at 14.5°. Measured temperature in FC at 1°. Checked temperature settings and found set at 36° in RC and 0° in FC. Performed diagnostics mode, checked ice maker fault codes and found E2 motor lost position. Advanced ice maker harvest and found ice dropped and cycle ended at home position. Ran fill cycle and found restriction in fill tube line. Removed fill tube from inlet valve and found frozen. Measured fill tube heater and found at 55.4 ohms. Tested voltage to heater and found 120 volts. Added foil insulated tape to fill tube line to keep from freezing. Tested all operations, all tested good. No water leaks detected."
Near Andice, TX 78628
Jonathan
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave not removing odor or vapor. Inspected unit and work area. Performed diagnostics and tested 2 speed fan with paper on vent. Found fan holding paper in place and falling when turning off. Found fan adjusting from high to low. All tested good. Spoke with customer on microwave vent hood fan and operation.
Near Liberty Hill, TX 78642
James
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Customer stated the unit had been tripping the breaker every day. Electrician verified electrical circuit as good. Circuit is properly polarized and has proper voltage. Verified compressor and inspected control. Found control and ui have failed and will need to be replaced to repair. Office to schedule return service due to control is expart; ordrng 1 W11239666 (UI) and 1 W11293378 (cntrl-elec)
Near Manchaca, TX 78652
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for door issues. Found right slide to drawer defective preventing door to fully open or closed,replaced defective right side slide,reinstalled door tested door operation good.
Near Round Rock, TX 78681
Cliff
Job Details: 08/05/2020
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is not registering with burners lit. Found front center burner not registering lit flame. Adjusted burner and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site for no cool diagnosed defective control not going into defrost replaced main control.
Near Liberty Hill, TX 78642
Lou
Job Details: 08/05/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect range burning smells. Upon further inspection, the customer advised that the unit began to smoke and have a smell when they tried to use the oven. I pulled the unit from the wall and removed the terminal block cover and found the L1 and L2 harness connectors not tight. The L2 (red wire) was burnt from its connector. I tightened the connectors and added a “Y” connector to the L2 wire and retightened it. Tested the unit and it is operating as designed. I advised the customer of my findings and advised that I am going to order a main harness and terminal block and recommended that the customer purchase a new four prong power cord before I return, so I can install the power cord when replacing the harness and block. I advised the customer of my repairs be temporary until I can return to replace the harness. Also advised that if they smell an odor air see smoke to stop use and unplug the unit or turn off at the breaker. Customer reques
Near Austin, TX 78738
Brandon
Job Details: 08/05/2020
DISHWASHER FRIGIDAIRE FGID2476SF1A "Arrived on site for customer complaint of unit not drying properly and water in top spray arm when cycle complete. Found no rinse aid was being used, and the little bit of water left behind from top spray arm is normal. Ordering control and heating element to ensure heating is working properly. Spoke with MS in office about scheduling ; ordrng 1 5304514365 (PUMP W/HEATER) and 1 5304520661 (CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78745
Luis
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool in fresh food and no ice. Ran diagnostics found freezer fan,fresh food fan and ice box fan not running. Removed control cover,all harness’ installed,adjusted wiring all fans powered on."
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found builder had converted it to propane on a natural gas feed. Replaced all orifices and now flames are as expected, took 1 picture of all burners, job complete"
Near Georgetown, TX 78633
Paul
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator to replace the previous diagnosed sealed system components. I replaced the compressor and RC evaporator. I installed a low side service tap on the compressor and installed dye drier. I vacuumed the system and the unit would not get below 28 psi on the low side and when the gauges were closed the system equalized within seconds indicating a large leak. I pressurized the system and found the capillary hissing inside the cabinet. I called techline and spoke with Butch SR# 7728481758 and reported my findings.
Near Lakeway, TX 78738
Robert
Job Details: 08/05/2020
WINE COOLER WHIRLPOOL KUBR204ESB00 Arrived on job to replace top shelf. After replacement check temperature. No leaks detected at time of service
Near Waco, TX 76710
Jonathan
Job Details: 08/05/2020
ICE MACHINE WHIRLPOOL KUID508HWH00 "Arrived on site for ice machine that’s not making ice. Inspected unit and work area. Customer has unit hooked up to an under the counter filtration system. Placed unit in service diagnostics and found the fill valve barely pulling in any water. Unit ran a full diagnostic cycle and all other components rain as designed. Replaced fill valve and tested unit. Unit still was not feeling the way it should. Tested voltage at the valve and found proper voltage. Advise customer that their issue was probably with water supply going to the unit due to the fact that the unit was taking along time to fill and was not pulling in enough water to make the ice size they should making. With the added time it takes to fill the unit and thin ice, the ice is melting before it has a chance to fill the bin. Customer will have a plumber come take a look at the under the counter filter to see if it needs to be replaced and will check water pressure. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW5100HW0 Arrived on site for washer repair. After opening the dampener rods I found that they only shipped 1 out of the 4 rods needed. we need to order 3 more rods. Office to reschedule due to parts being psp; ordrng 3 W11396716 (SUSPENSION)s
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for customer complaint of unit not dispensing rinse aid, found failed dispenser, I replaced dispenser, unit tested good."
Near Georgetown, TX 78628
Tyler
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KFCS22EVMS7 Arrived on site to install new icemaker. After initial repair I was able to retest the unit through a full harvest and unit functioned properly during test. Icemaker has water in it and it will take 1-4 days to fill bucket with ice. Call complete
Near Austin, TX 78736
Leonardo
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for sparks. Tested unit found bad capacitor and diode. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2020
RANGE KITCHENAID KFID500ESS02 "Arrived on site to inspect range error codes. Upon further inspection, cycled the power to the unit and found the range control display not functioning correctly. Placed unit in diagnostics and checked error codes and found none. Turned power off to the unit and removed and replaced the main control and turned power back on. Control is functioning properly. Tested unit and it is operating as designed. Job completed."
Near Austin, TX 78732
David
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSRV22FVSS03 "Arrived on site to diagnose refrigerator that customer said stopped cooling. Customer informed me that on the day ticket was called in unit came back. Refrigerator section then freezer, and ice now works too. Ice however is not dispensing. The unit likely needs a new main control since all failures seem to point to control, possibly a UI control if main control doesn’t bring ice dispenser back. Main control is available, but Ui is not.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site from r refrigerator left RC door not closing properly. Inspected unit and work area. Removed RC door and inspected soft closer. Removed closer and installed new. Tested door operation. All tested good, no water leaks detected."
Near Salado, TX 76571
Tyler
Job Details: 08/05/2020
OVEN WHIRLPOOL WOD77EC7HV01 Arrived on site to repair a double wall oven door handle. After installing the new handle I tested the functionality of the door everything is working as designed
Near Austin, TX 78748
Kevin
Job Details: 08/05/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer And found lint chute is loose, remove rear panel and after correcting discussed airflow expectations with customer. Airflow is currently good, job complete"
Near Austin, TX 78737
Jacob
Job Details: 08/05/2020
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for unit not spinning to dry clothes. looked at unit. Found that belt had worn down. Replaced belt. Still had an issue with drum not turning. Upon further inspection. Found that motor was the issue. Let customer know. No issues at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, found E5 error code in diagnostic mode, ran ice maker harvest ice maker tested good. Found faulty control board, I replaced control board, unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 08/05/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to repair dishwasher that need a new primary control board and a user interface. After installing necessary parts I was able to fully retest the machine and found that there were no error codes and no other issues that need to be addressed at this time. The dishwasher is now functioning as designed and I gave the customer the OK to use it whenever they’re ready. Call complete
Near Hewitt, TX 76643
Jonathan
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and vacuumed down unit. Unit held a vacuum for seven minutes without budging. Charged unit and got unit up to 145 psi on the high side and 1 psi on the low side. Unit is working as designed. Call complete."
Near Austin, TX 78747
Leonardo
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for unit hanging on right side. Found mounting screw not installed correctly on right side. Will order new mounting screws W10821385 and new mounting nut W11122643 office to reschedule. ; ordrng 1 W10821385 (MOUNTING SCREWS KIT ) and 1 W11122643 (MOUNTING NUT ASSEMBLY)
Near Hewitt, TX 76643
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator if it’s not cooling. Inspected unit and work area. Customer advised that the issue is not that it’s not cooling but that they were wanting to check to make sure that their unit is functioning properly. They had had a prior repair done about 10 days ago and the unit had been better since the repair but they were unsure if the problem was completely fixed. I checked the unit and unit was sitting at 2°F in the freezer. The refrigerator section was sitting at 38°F. Checked evaporator and found no evidence of frost buildup. All fans were running and unit was working as designed. Advise customer that since their repair, it appeared that the unit had been reaching normal temperatures. I advise them that no repairs would need to be made as the unit is working as it should. Call complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher with no water. Upon further inspection, placed the unit in diagnostics showing error codes F4E3 (motor) and F7E1 (element). Cleared the codes and continued with testing. Unit dispensed water into the tub but the motor failed to come on. Advanced through testing and the dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for loud noise in freezer, installed evap and checked for any issues, no issues found. Cooling returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for icemaker issues, upon inspection found Icemaker full and producing, no problems found. Complete"
Near Kingsland, TX 78639
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site and tested operation. Found freezer at 25 and fresh food at 40. Checked evaporator and found a partial frost pattern. Installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit now cooling properly and all functions test good. Job complete"
Near Driftwood, TX 78619
Brandon
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit making knocking noise when ice maker is on. Sounds like the ice maker is not releasing ice properly or heater is not activating all the time to release ice from mold before ice maker module rotates. Spoke with RJ, ordering harness and ice maker. ; ordrng 1 W10884720 (harns-wire)"
Near Austin, TX 78731
Luis
Job Details: 08/04/2020
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for not cutting ice. Grid cutter wires intact, burned harness ohmed grid cutter good,checked voltage at harness good 9vac replaced grid cutter,grid warming up if problem continues will need a new harness
Near Smithville, TX 78957
Andy
Job Details: 08/04/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not spinning out. Tested and inspected unit and found failed latch and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78739
Kevin
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and inspected dishwasher and found wash motor is failing/noisy. after repair dishwasher is operating properly and noise is normal. No water leaks from connections at time of service, job complete"
Near Kingsland, TX 78639
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and tested operation. Found freezer at 0 degrees and fresh food at 50. Tested damper assembly and found to be functioning properly. Found evaporator frozen over restricting air flow to fresh food section. Found evaporator thermistor reading open. Will need to return with new thermistor to repair. ; ordrng 1 WPW10384183 (thermistor)
Near Round Rock, TX 78664
Kayman
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW8740DW Arrived onsite for washer showing F9E1 error code for drain pump failure. I put the unit into diagnostics and bypassed the Error code. I ran a diagnostics cycle and all functions performed correctly including the drain pump. The customer also said it sometimes shows error codes for the control and UI issues. I am ordering a control for repair.(W11201289) control.Requesting AUTHO for repair. ; ordrng 1 W11201289 (cntrl-elec)
Near Cedar Park, TX 78613
Kayman
Job Details: 08/04/2020
DRYER WHIRLPOOL WED9200SQ1 "Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning but not heating. I accessed the heating element and thermal cut off through the toe panel at the bottom of the unit. I tested the resistance of the thermal fuse and it did not ohm out indicating a faulty thermal fuse. Will need the thermal fuse replaced.I replaced the thermal fuse and the unit is now heating and working as designed. Job complete."
Near Austin, TX 78724
Luis
Job Details: 08/04/2020
REFRIGERATOR LG LSXS26366S/00 "Arrived on site for no cool. Pierced low side pressure reading +50 diagnosed a defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Used jig to install software update,powered unit on checked low side pressure good."
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is installed below cooktop by builder, customer experienced countertop and drawers hot to the touch when using self clean. Recommended against self clean due to install location and recommended using high temp oven liners instead to prevent a cleaning need. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected range and found display is out, confirmed power is correct and cooktop elements are still operating properly. will need to bring back control board to correct issue.; ordrng 1 W11122560 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site and replaced light modules diagnosed by previous technician on previous visit, job complete"
Near San Marcos, TX 78666
Robert
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of leaking. Ran diagnostics and found no codes. Ran rinse cycle tub filled and washed no leaks twice. Unable to duplicate error. Ran calibration. Checked air dome per service pointer.
Near Liberty Hill, TX 78642
James
Job Details: 08/04/2020
WASHER MAYTAG MHW6630HW0 Arrived on site and installed new dispenser assembly. Tested operation and found unit working properly. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 08/04/2020
DISHWASHER GE GDT695SGJ0BB Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD05X24776 (HEATING ELEMENT ) and 1 WD19X25180 (DRAIN PUMP ) and 1 WD21X23498 (switch flood) and 1 WD21X24901 (CONTROL )
Near Austin, TX 78750
David
Job Details: 08/04/2020
DRYER KENMORE 796.910229 Arrived on site to follow up on dryer that was not toy after last repair. Checked unit and found high temp thermostat was tripped again. Reset thermostat and advised customer to try and clean out vents. Vent length is incredibly short. Cleaned lint in previous visit.
Near Georgetown, TX 78633
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that was freezing things in the fresh food section and causing ice to freezer patterns in bucket. After running diagnostics I could not find any error codes but I did find that the damper motor inside of the fresh fruit section was grinding and getting stuck open causing too much cold air to freeze everything in the ff side. I replace the damper motor and instructed customer that it will take a few hours but after this everything in the fridge side will start functioning properly and now nothing will freeze any longer. We do need to order a new iStore dispenser for the dispensing system in the freezer door the old one is not sealing properly and allowing hot air to go up and freeze the ice in the bucket.; ordrng 1 W11098702 (door-ice)
Near San Marcos, TX 78666
Robert
Job Details: 08/04/2020
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of lf error code. Ran diagnostics and found valve not working. Replaced valve and test. No leaks detected at time of service.
Near Marble Falls, TX 78654
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found ice in bottom of fresh food. Found fresh food drain pan has ice under it causing it to bow up and drain hole has frozen over. Found source of water to be coming from ice maker rear gasket and running down under drain pan and has caused the pan to bow. Also found ice maker over filling with water. Unit will need new ice maker, rear adapter and drain pan to repair. Office to schedule return services due to drain pan availability. ; ordrng 1 AUTHO (AUTHO) and 1 W11457241 (EVAP DRAIN PAN) and 1 WPW10635022 (adapter)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for not drying, found no issue with airflow or element, nice red glow and moisture sensor ohmed out correctly, changed customer focused dryer setting from 2 to 3. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for microwave popping noise. Tested and inspected unit and found failed magnetron, capacitor diode and transformer. Ordering needed part. Bringing fan motor in case needed. Office to schedule return trip. Advised customer not to use until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
Near Pflugerville, TX 78660
Scott
Job Details: 08/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven completely dead . Found thermostat ( tod) failed . Replaced thermostat. Ran preheat all checked normal . Job complete .
Near Cedar Creek, TX 78612
Andy
Job Details: 08/04/2020
RANGE WHIRLPOOL WFC150M0EW4 Arrived on site for range left back burner not heating. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78737
Luis
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF7 "Arrived on site for door issues and no light at dispenser. Found mullion divider not entering housing,adjusted bracket,raised fresh food door,tested door operation good,mullion entering housing. Removed ui found harness not fully inserted to led module installed harness correctly tested dispenser led unit working as designed."
Near Buda, TX 78610
Kevin
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found when ice tray is filled water misses and sprays out of tray. Will need new style fill tube to correct issue. Follow directions in service pointer W11406716 you will need to bring a 3/16 drill bit to complete installation of kit; ordrng 1 W11366500 (FILL TUBE KIT) and 1 WP482338 (adhesive)
Near Austin, TX 78726
David
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to diagnose refrigerator not cooling in either compartment. Performed diagnostic on unit. Found no sound coming from unit. Unit silent. Tried test 58 for condenser fan, test 4 for compressor, and FC Evap fan. No fans were coming on, just UI and lights. Verified unit was not in showroom mode. Replaced main Power control board. Retested, and fans and cooling started as soon as unit was plugged in. All is now working as designed. Advised to follow up if unit is now cold within 72 hours. Call complete."
Near Austin, TX 78738
Richard
Job Details: 08/04/2020
OVEN WHIRLPOOL JVW2330WS01 Arrived onsite for the oven timer chime will not shut off. Ran diagnostics and found no issues with the timer it shut off when commanded it to. At this point no issues were found. Advised customer to monitor.
Near Austin, TX 78717
Kayman
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for refrigerator section no cool. Upon arrival I found the FC at 14 and the RC at 40 with no load in the RC or FC and it sounded like the unit was in defrost I could hear ice crackling behind the evap cover. I could not find any functional issues so I called techline. They walked me through a quick diagnostics routine and all the components tested good. Techline advised me that when there is no load in the sections we can’t get an accurate temperature reading. He also advised that the customer get some temperature probes and monitor the temps while there is a load in each section . Techline gave me a file number SR# 7728470012. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to replacement left side door to unit. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Los Robles, TX 78738
Brandon
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer or top of fresh food section, I replaced control board and multiple modules, unit still had no lights. Called tech line, checked power out of p10 connection, no power from control board. Ordering new control,board and modules. SR# 7728474460; ordrng 1 W11205082 (MODULE) and 1 W11224256 (CONTROL)"
Near Leander, TX 78645
Lou
Job Details: 08/04/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to install previously diagnosed and ordered part. Due to the reservoir drain pump failing, I removed and replaced the pump and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site and found breaker will not stay on when microwave is plugged in, unplug the microwave and uninstalled it found connector on filter board is loose. After correcting microwave is operating properly, job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 08/04/2020
DRYER MAYTAG MEDB765FW0 Arrived on site to repair dryer with a bad exhaust blower. After installing and testing the blower as well as a motor and a few other parts given I found that the dryer was working wonderfully with no issues at all. Dryer now she’s with absolutely no noise occurring prior to repair. Call complete
Near Wimberley, TX 78676
Richard
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE505W0JZ0
Near San Marcos, TX 78666
Robert
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW5 Arrived on job for complaints of noise. Ran diagnostics and found no codes. Ran calibration but unable to reproduce noise. No leaks detected at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 08/04/2020
COOKTOP WHIRLPOOL WCG97US6HS Arrived on site to diagnose a cooktop with a burner that will not light. Tested all parts and components and found no mechanical failures with stove at this time and all burners operating properly. No further repairs are needed and job is complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site for refrigerator still not making ice properly and ice buildup at ice maker. Tested and inspected unit and found failed water tube leaking at top of refrigerator. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11415785 (TUBE)
Near Round Rock, TX 78664
Cliff
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived on site to diagnose a washing machine that will not start. Found start button unresponsive. Performed hard power reset on unit and tested washer. Found all his functioning properly at this time. No leaks were found at time of service.
Near Killeen, TX 76549
Tyler
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for a dryer that was not starting properly after hearing a rattling noise. After further inspection I found that the blower wheel was a little damaged on the back and not sitting properly on its mount I went ahead and installed a new blower wheel and the unit is working flawlessly without any rattling or other issues. Call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/04/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to inspect dryer for not drying correctly, upon inspection found the resistance at the ACU from both inlet and outlet thermistor to be wrong ordering both. Office to reschedule; ordrng 1 280148 (THERMISTOR ) and 1 8577274 (THERMISTOR )"
Near Austin, TX 78745
Kevin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 arrived on site and inspected refrigerator and found customer is experiencing noise during operation, applying pressure to the left side stops it. Raised left wheel and added sound pad to condensor to correct issue but did not hear noise during service call. No water leaks detected at time of service, job complete"
Near Spring Branch, TX 78070
Noah D
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site to inspect fridge for not dispensing water correctly, upon inspection found the water slowly pouring out, tried without filter and found no issues. Customer had replacement filter, replaced filter and tested. No problems found. Complete"
Near Austin, TX 78728
David
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose dishwasher with issue with dispenser. On arrival found that the dispenser door had broken off. Replaced dispenser. Retested and unit is working as designed. No leaks found. Call complete.
Near Austin, TX 78703
Luis
Job Details: 08/04/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for door issues. Found small gap at door seal,repaired door seal,ran unit through diagnostics all test passed. Gasket repair covered by manufacture warrantyFound dent on stainless steal door,per tech support stainless steel panel an added option from builder not part of unit,builder will need to contact dealer where unit was purchased and order panel kit,per whirlpool tech support Door panel kit"
Near Bee Cave, TX 78738
Richard
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found no error codes and all functions tested good and no leaks detected. Customer was just concerned about the dishwasher taking 2 hrs to wash dishes on a normal cycle. Advised customer that it’s normal and advised customer to use 1 hr wash. Complete