We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Austin, TX 78733
Scott
Job Details: 09/13/2022
"Arrived on site for no heat dryer . After checking terminal block found element burned out . Replaced element and cleaned out lint from unit . Dryer is performing normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Austin, TX 78726
David S
Job Details: 09/13/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit receiving 120vac and turned off at the panel UI. I tried to turn the unit back on from the control, I found the buttons not responding to touch. I tested voltage to the control and found 120vav the unit will need a new UI panel (67005444) and control to repair/continue to diagnose. The UI panel is making this unit not repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Austin, TX 78704
Luis
Job Details: 09/13/2022
"Arrived on site for not dispensing ice. Tested dispenser power to motor,removed bin motor not rotating diagnosed a defective motor,replaced motor assembly reassembled unit tested ice dispenser unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76501
Tyler
Job Details: 09/13/2022
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival found unit had started cooling better then before and showed no sealed system failure. Found fc fan motor intermittently running/stopping. tried replacing fan motor but got intermittent/same results. Found voltage between 0&5 dcv. Found molex liner harness had some pins Recessing further into liner. Found stable voltage from main control. Called techline and reported findings to Cliff sr 7734499927. Techline stated unit is due to harness liner failure. Need findings reported. Call complete
We serviced a
MAYTAG DRYER
Model MDE28PRCYW3
Near Cedar Park, TX 78613
Vincent
Job Details: 09/13/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and found rattling noises. Removed bottom cover to gain access to the blower and found the blower wheel making loud noises. I explained to CX we would have to change the blower wheel to fix the unit. Job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.5113921
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker short cycling and freezing cubes to arms. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to replace previously ordered parts for range. Replaced ignitor and deflector and tested unit. Found all is functioning properly at this time
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78728
David S
Job Details: 09/13/2022
"Arrived on site for oven not heating. I inspected the unit and work area. I found the elements, tod, and sensor all in good condition. I tested the unit and found the control not sending proper voltage. I installed a new control and tested the unit. It is now working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78758
Luis
Job Details: 09/13/2022
"Arrived on site for unit not freezing removed fresh food evaporator cover found oil leaked from thermistor clip on evaporator diagnosed a defective evaporator. Replaced fresh food evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Replaced upper left led module. Found defective freezer led module,per service pointer installed updated led module in freezer section. Fresh food Led module. Sealed system covered by manufacture Freezer led module autho S191AQ; used 1 W11601311 (Led module), 1 Wpw10143759 (Drier uv), and 1 W11506635 (Access valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 09/13/2022
"Arrived on site for ice maker not dispensing ice. Inspected unit and work area. CX complaint was ice maker not dispensing ice. Tested unit and when calling for ice, ice would not dispense. Gained access to ice bin and discovered an ice block on chute. Removed all ice and tested. Unit is now dispensing ice as designed. No leaks were observed during service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Georgetown, TX 78626
Maurice R
Job Details: 09/13/2022
Arrived onsite for dryer not working. Turn the unit and the drum did not move. I took the unit apart and the belt was broken. On further inspection I found the back wheels were seized up replaced them but the unit back together and tested the unit. Working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Kimo
Job Details: 09/13/2022
Arrived onsite for refrigerator that is not cooling. Upon arrival I found unit in workshopUpon inspection I found that the thermistor was not reading within specs.I replaced it and the found unit operating as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78705
Joe Z
Job Details: 09/13/2022
Arrived onsite for wobbles excessively even with very light loads. Upon arrival ran diagnostics and there were no error codes. Ran an auto cycle and unit test correctly. Ran a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78704
Joe Z
Job Details: 09/13/2022
Arrived onsite for squeaking loud. Upon arrival test unit and found sound coming from belt pulley. Found pulley seized and tearing belt. Installed belt repair kit. Test unit . Unit operas designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Georgetown, TX 78626
Gerry C
Job Details: 09/13/2022
"Arrived to inspect repeated failure. F2E1, F9E1 and F8E6 stored in memory. I found the unit had stalled out in the prior load that was set to clean washer. The tub was full of water and appeared at the correct clean washer height. I tested the drain pump and found it an open load from the control. After manually removing water from the unit, I tested the pump directly and it showed the correct ohms. I then retested at the control and the expected resistance was then found. The lower harness assy was suspected to have a break in the wiring and when fully loaded and with the basket at the lowest position, continuity to the pump was broken. I removed and replaced the lower harness and pump and tested. The unit operated as designed and I could not recreate the issue, even when fully loaded. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Gerry C
Job Details: 09/13/2022
"Arrived to inspect ignition issue. The CX demonstrated that the right rear burner would spark continuously whenever turned on and throughout its in tire range. The valve-mounted switch required reseating and after the adjustment, the issue was resolved. The center burner stem required re-alignment and I tested the unit. Operational test good, no gas leaks detected during service."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Georgetown, TX 78626
Maurice R
Job Details: 09/13/2022
"Arrived onsite for dryer not finishing dry cycle. On inspection I checked for error codes and there were none. I but the unit in diagnostics mode and ran the automatic test. Everything went fine, I tested the thermistor on p14-1 p14-2 and it read 16.3k =120? it just came out of test mode. Got a couple of towels in got them damp in ran a regular dry cycle for 30 minutes and could not duplicate the issue. I reset the unit back to factory defaults just in case a setting was set causing the issue,and clean the moisture sensor off. The CX said that there is message on the screen instructed them to take pic of the screen so we can see what it is doing. No leaks detected during time of inspection."
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX00
Near Austin, TX 78701
Joe Z
Job Details: 09/13/2022
Arrived onsite for ICEMAKER IS NOT PRODUCING ICE. Upon arrival found water dispenser also not dispensing water. Found water supply valve is off. Turned on water supply and test unit. unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78626
Maurice R
Job Details: 09/13/2022
Arrived onsite for range burner not igniting. On inspection found the center burner was igniting 25%. Took the burner apart and clean the grease out of the burner. Tested the burner after degreasing the unit and it is working as designed. No gas leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near China Spring, TX 76633
Jonathan M
Job Details: 09/13/2022
Arrived on site for a dryer that is cutting off when it initially starts. Inspected unit and work area. Tested the unit and found the unit starting an operating as designed. Customer advised that the unit would pretty much shut down within five seconds of starting the cycle. I tested the unit eight times on several different cycle selections and was able to run the dryer properly every single load. Did advise the customer that its possible that they may have some kind of electrical supply issue but could not determine that has the unit is working as designed this time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and removed and replaced compressor and drier and installed access valve. Pulled vacuum for 15 minutes and vacuum held. Charged 5.5oz of r134a. Pressures during compressor cycle of low side 0 and hi side 145 psi. Unit is operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78664
Wesley
Job Details: 09/13/2022
Arrived onsite and tested unit for ice dispensing issues. Used shim to improve door switch contact for consistent dispensing. All else checks good. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kyle, TX 78640
Andrew
Job Details: 09/13/2022
Arrived on site to replace compressor from previous diagnosis. Evacuated refrigerant and ran nitrogen through system. Found no nitrogen was coming out of cap tube. Soldered dryer shut and allowed nitrogen to build up and restrictions were pushed through. Vacuumed system down and ran nitrogen through system again now getting free glow from both dryer and cap tube. Vacuumed system down and no signs of leaks. Charged system to specs. Unit appears to be working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Canyon Lake, TX 78130
Andrey
Job Details: 09/13/2022
"Arrived on site to replace previously diagnosed console skin, door liner and outer door assembly, replaced parts, unit is now functioning properly, floor under unit was ripped up on initial install and customer does know about it and has already notified contractor job complete"
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2022
"Arrived on site to,install previously diagnosed and ordered parts. Due to the slider failure, I had to drill the rotor bolt out of the gearcase and replace the gearcase, slider and clutch. Once these parts were replaced, I placed the unit in diagnostics showing error code F3E3-inlet water temp fault. I removed and replaced the valve and calibrated the unit. Tested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Kyle, TX 78640
Leonardo
Job Details: 09/13/2022
Arrived on site to test unit for unit sparking from top. Test unit and found burned out diode. Replaced diode test unit and unit test good job complete. Called safety 7734536311
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/13/2022
Arrived on site to test unit for oven gasket broken. Found broken gasket replaced gasket test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78747
Leonardo
Job Details: 09/13/2022
Arrived on site to test unit for making loud vibration noise. Test unit and found cavity hitting cabinet on right side. Put a paper towel in between unit and cabinet and unit is nice and quite job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB406GSS02
Near Austin, TX 78731
Leonardo
Job Details: 09/13/2022
Arrived on site to test unit for light not working. Test unit and found lights disconnects. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/13/2022
Arrived on site to install previously diagnosed dishwasher due to recall gold using style element for service pointer. Upon arrival installed part then tested unit and found no signs of leaking and unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2022
"Arrived on site to diagnose dishwasher that isn't drying dishes well. Customer let me know it's been several months and it has never dried very well. Ran diagnostic mode and found no error codes present. Unit passed diagnostic and heater came on. Advised customer to make sure and keep rinse aid in unit, run hot water, and use all high temp options. This will create the best dry, but plastic tub does not retain as much heat as metal. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2022
"Arrived on site to install new fill tube, valve and icemaker per service pointer to resolve frozen fill tube. Replaced all and verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Taylor, TX 76574
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a washer that is making unusual noise. Found gearcase bearing worn causing roaring during spin. Replaced gearcase and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a refrigerator with a dispenser clogging. Found ice door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Waco, TX 76705
Jonathan M
Job Details: 09/13/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Customer unit turns the temperature control off on a consistent basis and even when they turn it back on, itll go back to not cooling. Went ahead and replaced the control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for water not dispensing and no ice production, tested unit found valves activating but no water, there is water at valve but flowing through water line, customer has a flood prevention hose, high water pressure When turning water on, valve in hose locks up preventing water flow, customer will purchase new water line and install, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for whooosh noise, tested unit found blower stripped on the motor shaft, causing rumbling noise, belt half way shredded, replaced blower, used repair kit and replaced motor from truck stock part number W11549461, ran vent test and found it restricted, advised customer to call professional vent cleaner and dont run unit until the restriction has been removed to prevent damage to unit, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for not spinning, tested unit found failed belt and motor pulley broken off, replaced belt and motor from job 353645, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for noise issue, tested unit found unit disconnected from water supply, connected water and ran diagnostics, motor engaging but not agitating, looked under unit and found cam has come loose shredding belt, replaced cam and belt, fan unit through diagnostics, all components are now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Waco, TX 76711
Jonathan M
Job Details: 09/13/2022
"Arrived on site for a washing machine that is making odd sounds. Inspected unit and work area. Found this unit sitting in a nursing home and a laundry room that is accessible for all tenants inside the nursing home. Spoke to claims and was advised that this is considered a commercial setting and Whirlpool would not cover the repair due to this washer being for residential use only. I was able to find the belt had slipped off of the motor due to the cam bolt not being secured properly. I did fix the cam and belt positioning. However, I did advise the customer of the situation with their warranty and that if they wanted to contact whirlpool, they would be welcome to do so. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78759
David S
Job Details: 09/13/2022
Arrived on site to install previous diagnose part. I replaced the right door gasket. It is sealing properly. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2022
"Arrived on site to inspect wall oven turning off. Upon further inspection, I found the unit not connected to wifi. Customer advised the lower oven will turn off when using the top oven. I placed the unit in diagnostics and noticed the buttons were making sound when pressed. I checked error codes and found F6E4. Cleared the code and tested the components. Following the tech sheet, I removed and replaced the main control and assisted the customer in connecting the unit to WiFi through the app on their phone. Retested the unit and it is operating as designed. I found foil on the bottom panels of both ovens and provided info in the owners manual where it reads to not place foil on the bottom panels. Made recommendations for use and care, job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Georgetown, TX 78633
Lou
Job Details: 09/13/2022
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit will make a squeaking noise at the beginning then fade out. I tested the unit and could not duplicate the issue. I disassembled the unit and found where the tension pulley was not rolling and the belt was being forced on the pulley causing the squeaking noise. Also found the rollers not rotating normally. I removed and replaced the dryer repair kit2 rollers, tension pulley and belt and reassembled and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Lou
Job Details: 09/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice chute gasket and tested and it is sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Lakeway, TX 78734
Luis
Job Details: 09/13/2022
"Arrived on site for dispenser issues. Diagnosed a defective filter head,replaced filter head checked connections no leaks,tested water dispenser with filter installed unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near The Hills, TX 78738
Luis
Job Details: 09/13/2022
"Arrived on site for no ice in freezer section. Removed door and drawer found harness behind icemaker disconnected,reconnected harness,icemaker ran through a cycle and filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Temple, TX 76501
Jonathan M
Job Details: 09/13/2022
Arrived on site for a refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found the issue with the door sagging on the non-hinge side causing the upper right corner to seep in the air and frost up. Adjusted the hinges and added silicone to the edges of the cabinet. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrew
Job Details: 09/13/2022
"Arrived on site to test unit for not washing. Found motor receiving proper voltage but not engaging. Replaced wash motor, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for burnt harness. Found L2 on power cord was burnt. Replaced harness and control as a precautionary, also installed new connection on L2. Tested unit, unit working as designed. Job complete. SR#7734363039"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Austin, TX 78757
Luis
Job Details: 09/12/2022
"Arrived on site for freezing in fresh food section. Removed evaporator cover good frost formation on evaporator,replaced evaporator thermistor,fresh food thermistor and control."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78725
Matthew
Job Details: 09/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve, and UV dryer. Recovered system, pulled vacuum and held. Charged 5oz. Pressure steady. Unit began cooling. Advised customer to monitor temperature with bottle of water in the freezer. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer tripping breaker and not fully spinning cloths out all they way. Upon arrival confirmed issue but found no errors in diagnostics. After further testing I found drain motor as cause of failure and ohming at 22ohms. Ran tests and confirmed drain pump over heating and resistance increasing. Replaced pump and found no leaks and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/12/2022
Arrived on site for dishwasher showing f8E4 error and allowing no unit functions. Upon arrival confirmed issue but found no other errors. Upon further testing found lots of suds in tub. Found no leaks from any hardware and element was correct style needed and showed no leak failures. Found over sidings leading to overfilling and triggering of error code. Cleared suds issue and instructed customer on findings and steps going forward with proper soap/cleaning usage. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Granite Shoals, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator filter issues. Upon further inspection, the customer advised that when the ice maker calls for water, the filter will blow out of the filter head. I found the customer had a towel under the filter head and was wet. I tested the water dispenser and it operated as designed. I tested the ice maker and it harvested and filled as designed. Due to the amount of water on the underside of the filter head cover and on the top of the filter head, I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator with frost building up on evap cover. Upon further inspection, I found frost on the evap cover. I placed my flashlight at the bottom the FC section and closed the door and found an air gap. I found the same with the RC section. I placed a straight edge on the mullion at the bottom of the unit and found the mullion bows inward mat the bottom (photos). I contacted techline and advised of my findings and provided a photo. Andrew from techline provided SR#7734566329 and advised someone would be in contact with the customer in approximately 48 hours with a resolution. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78753
Luis
Job Details: 09/12/2022
Arrived on site for water leaking. Diagnosed a defective filter head replaced filter head tested water dispenser no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found top of coil frozen over but fans and defrost system fully functional. Advised customer that door may not have fully closed causing the issue. No further repairs needed and no leaks were found at time of service. If issue reoccurs ui and hv control will be needed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Briarcliff, TX 78669
Justin
Job Details: 09/12/2022
"Arrived on site for a dishwasher not getting water. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and could hear the motor making a loud abnormal noise, but not working. This indicates a bad sump and motor. I installed the new sump and test the unit. I ran a diagnostics cycle and found the sump with a significant leak on the seal. Due to this I am ordering another sump to install ordrng 1 WPW10605057 (Sump & Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for a ice machine that has no power. Upon inspection I found a solid 120v at the wall. I gained access to the main control and found that there was power there as well the transformer felt a little hot I put everything back together and attempted to put unit into diagnostics mode and found that it would not respond to inputs the ui could be going out. I am ordering 1x ui, transformer, and returning with the control just in case. ordrng 1 WP2310139 (TRANSFORMR) and 1 WPW10282116 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for refrigerator that has frost buildup in freezer section and the the light was not working properly,Upon inspection I found that there was no ice buildup on the evaporator, I check that the door switch was working properly and found that it was. I check the freezer doe gasket and found that it was sealed up fine. I check the freezer door sliders and found that the were operating smooth and was pulling the door shut with enough force to crate a good seal. Upon further inspection I found that the refrigerator section had moisture/ condensation in it and also on the Mullion, I found that there was a torn door gasket that was causing this issue Job complete ; ordrng 1 W10830162 (GASKET-FIP)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Joe Z
Job Details: 09/12/2022
"Arrived onsite for ICE BUILD UP BEHIND THE DELI DRAWERS. ALSO MAKING A LOUD GRINDING NOISE . Upon arrival and found lot of ice on Evaporator cover and been housing and evaporator. Spoke with SW and recommended replacement of thermistors, fan scroll housing, UI, control, and thermistors. Tried to pull cover off but there is too much movement with evaporator. Do not want to risk bending or fracturing evaporator.There is too much ice to continue repair at this time, instructed customer to thaw unit 48 hr before we return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator with water not dispensing and no ice production. On arrival the customer stated the water dispenser has been acting up for about a year. They found that sometimes the water will dispense and sometimes t wont. Over time it has gotten worse and worse to where it almost doesnt dispense at all anymore. They have also had extremely slow ice production since they have owned the unit. I test the unit and was able to replicate the issue. I found the water coming out of the dispenser had extremely high pressure. I checked the water pressure and found it at 105-110 psi, and per the SP W11394954A that may cause intermittent no water. I informed the customer that we will need to install the regulator valve and if additional issues persist we may need to adjust valve in the actual unit. I I am ordering the parts and the office will reschedule.ordrng 1 W10786952 (PRV) and 1 8212547RP (Water Line)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the switch closed and found the element not illuminating at the back left corner. I disassembled the unit and removed the element and found the coils broken. Also found the drive belt badly fraying and the rollers needed to be replaced. I am ordering the element, dryer repair kit, belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/19/22. Unit left unplugged for safety reasons and unit will be cleaned upon return service.; ordrng 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Dryer repair kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
ELECTROLUX DRYER
Model EIMED55IMB0
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud electrical grinding noise. I disassembled the unit and retested and found the motor windings is whats making the noise. Also found the rollers need to be replaced. I am ordering the motor and blower assembly, CNOTE-LSO and will return with the rollers, belt and idler assembly. Unit will need to be cleaned upon return; ordrng 1 134690800 (Blower assembly) and 1 5304529782 (Motor) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door switch and tested. Unit is operating as designed. The customer wanted the downdraft venthood filters ordered but the filters ordered were incorrect and the filters needed are out of stock. The customer mentioned that the oven fan was making a loud noise. I turned the unit on and immediately the lower blower began to make a rattling noise. I am ordering the upper and lower blower and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10016550 (Lower Blower motor) and 1 WP4455334 (Upper blower motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Andrew
Job Details: 09/12/2022
Arrived on site to caulk unit for excessive gaps between linear and cabinet and possible rail issue. Found FC temp at 22 upon arrival and set to 0. Compressor pulling 2.6 amps and hot. Didnt find gaps to be an issue as they were minor. Sealed with silicone anyway. Had door shut for over 1hr and been taking temps. Cant get FC temp slow 30 degrees(attached photo to pics). Customer stated unit has been plugged in the whole time and what we got is what it is. Recommend replacing compressor(r600a). Office to reschedule. Needing 2 hrs and SS tech. Ordering R600a/SS repair. ; ordrng 1 R600a/SSrepair (R600a/SSrepair) and 1 WPW10120827 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 09/12/2022
Arrived onsite for dishwasher with water leak .on inspection found water in the water sensor tray. Found the front right leg was bent in made it difficult to remove water sensor. Removed the unit from cabinet in found the insulation was soaked on the right back of unit. Ran the unit in diagnostics mode and the pump was making a grinding noise. Open the unit up found that the spray arm never moved during test. Then saw a stream of water come out of the right back corner about 6 in up. Told CX that the unit is out of service unit we replace the tub.Water was detected during service. Office to reschedule with CX Error message during diagnostics.F8E4 F9E2 FAE2; ordrng 1 W11409866 (SS tub) and 1 W11158115 (Tub shield blanket) and 1 W11460945 (Pump assembly kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Taylor, TX 76574
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found model# incorrect on w/o and wrong pump ordered. Ordering correct pump; ordrng 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78747
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for no cool, tested unit found FC evap completely frozen over, defrost system fail, will need control, control UI, evaporator harness with thermistor, ordering parts office to reschedule ; ordrng 1 W11567495 (Control) and 2 W10316760 (Thermistor kit)s and 1 W11567938 (Control UI) and 1 W11566475 (Evaporator harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"arrived on site. Found filter stuck in housing,broken latch in housing ordering new housing. ; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite for dishwasher that will continuously run. Upon inspection I found that the unit would not respond to my inputs though there was power at the wall. I am ordering console and control. Office to reschedule. ; ordrng 1 W11403919 (CONSOLE) and 1 W11225084 (CNTRL-ELEC)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Crawford, TX 76638
Jonathan M
Job Details: 09/12/2022
Arrived on site for a range that has a broken glass. Inspected unit and work area. The customer advised of the outer glass was the issue as it appeared that something had hit it from the outside. Did confirm the customers complaint and am ordering the outer glass for repair. The office will need to contact the customer about our return date due to an out of stock and PSP item.; ordrng 1 WPW10634271 (Outer glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/12/2022
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the issue is with dispensing ice. Did confirm the customers complaint and found the impeller stripped on the motor. Ordering the motor, separator, impeller, spacer, and Jennifer gasket in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Separator) and 1 WP67006341 (Damper gasket) and 1 W11310391 (Auger motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Temple, TX 76504
Jonathan M
Job Details: 09/12/2022
"Arrived on site for a refrigerator that is leaking from the water dispenser. Inspected unit and work area. Confirm the customers complaint and the customer advised that this water drip edge started right after they had to replace the filter. I tested the unit with and without a water filter and still had the same result of the water dispenser dripping to 210 times after attempting to dispense water. Customer advised that after it drips, it does not continue to drip continually. Spoke to CS and was advised the issue would most likely be with the housing but to return with the quick connects and water tubes just in case. Ordering parts and the customer requested that we return in October due to several trips that he has planned. Will have office contact the customer for return date due to limited customer scheduling.; ordrng 1 WPW10279882 (Inlet filter tube) and 1 WPW10279884 (Outlet filter tube) and 1 WPW10394053 (Housing) and 1 WPW10334458 (Quick connect 1/4 to 5/16) and 1 WP2300868 (Quick connect 5/16 to 5/16) and 1 WP2198677 (Quick connect 1/4 to 1/4)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
"Arrived onsite for refrigerator freezing up in freezer section. Unit located in Third floor garage storage. Tested unit and unit heater is functioning. Unit having defrost issues. Ordering Control, UI, thermistor. Heater does come on. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Evaporator harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Austin, TX 78723
Matthew
Job Details: 09/12/2022
Fridge in apartment #2052. Arrived onsite for refrigerator not dispensing ice. Tested unit and found failed auger motor. Replaced motor and tested. Unit is now dispensing ice. Customer also complained about door off balance and rubbing on freezer door. Also not allowing doors to close properly creating a bad seal and warm air migration. Inspected fridge for and found failed door. Needs door and ordering hinge. ; ordrng 1 LW11110272 (RC door) and 1 W11223753 (Badge) and 1 W11505710 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Georgetown, TX 78626
Maurice R
Job Details: 09/12/2022
Arrived onsite for water under unit. On inspection found water spots on the left front panel right below the fabric dispenser. Water was coming out of the right corner of the fabric dispenser. I but a level on unit in it was heavily tilted forward. I leveled the unit out. I tilted the unit back in found oil splattered all over the sides and on the motor. Ordering gear case. Office to reschedule with customer.No leaks detected after service.; ordrng 1 W11449841 (Gear case) and 1 W11260238 (Rotor motor) and 1 W10734521 (Slider) and 1 W10006494 (Spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Round Rock, TX 78664
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for refrigerator. No couplings sent for this job, and there is aluminum tubing that requires lokrings. Replaced inverter for compressor and noted heat transfer significantly improved to condenser and compressor functionality improved. Advised customer to monitor unit for 12-24 hrs. Office to follow up with customer for possible return needed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78717
Paul
Job Details: 09/12/2022
"Arrived onsite to inspect refrigerator making noise. I listened to a recording the customer had and found that noise is coming from the fill valves chattering.. The customer does not have high pressure coming out of the dispenser. The in house water pressure does not appear to be excessive. I could not duplicate the issue at this time. The customer stated the noise happens sometimes when they are not using the water dispenser. I questioned the customer and found out the noise will last about 6 seconds when this happens. I explained this would be happening when the icemaker fills with water. I called techline and spoke with Rich SR# 7734561317. Rich advised changing the filter head. Will need to check the exact pressure coming from the wall upon return. Ordering water pressure tester, WPW10394053 HOUSING, W11293381 harness, W11512399 valve, WPW10341320 dual valve, Tool Pressure tester, W10786952 pressure regulator, and 8212547RP water tube.; ordrng 1 WPW10394053 (Housing) and 1 W11293381 (Harness) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 Tool (Water pressure test kit) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water tube)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 09/12/2022
"Arrived onsite for Right front burner keeps igniting, clicking, left front burner not igniting at all.. upon arrival test unit. All 4 burners are operating correctly. Customer showed me a video of issue. The left front gas valve intermittently stays stuck and causes ignitors to operate continuously whether unit is on or off. Need to replace front left valve. Orderingvalve. ; ordrng 1 W10597157 (Left front gas valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78725
Joe Z
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Installed dual valve and water now reaches ice maker. Need to order left door hinge found that unit is not closing properly. ordrng 1 W10878115 (Left hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator not cooling in the refrigerator compartment. I checked temps and found the FC at 13?F and the RC at 60?F. Upon further inspection I found about an inch of ice/frost build up on the evap cover. I tested airflow components and found all working as designed. However, the damper was abnormally loud. I then gained access to the control and ohmd out the thermistors. I found the RC read 3.44k and the FC read 13.35k. The FC is significantly low indicating a bad FC thermistor. We will need to return to install the damper and thermistor once the customer lets the ice thaw. I advised the customer to keep the cooling off for at least 48 hours and to put towels down.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Killeen, TX 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer not completing cycles correctly or showing correct time displays on ui panel. Upon arrival confirmed complaint. Found no errors in diagnostics but did confirmed ui control was displaying incorrect time slots on each cycle. Rescheduled customer to complete repairs with new ui control; ordrng 1 W11316623 (Ui control (white))
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Temple, TX 76502
Tyler
Job Details: 09/12/2022
Arrived on site for dryer not heating correctly and catching lint of both sides of screen. Upon arrival confirmed issue. Found clog in venting exiting home as well as a failed cutoff stat. Replaced cutoff and instruct customer steps needed for dryer vent cleaning. Dryer functioning as designed. Call complete.; ordrng 1 W10900067 (W10900067(from truck stock dont order))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near Round Rock, TX 78664
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found compressor lines vibrating causing noise. Repositioned lines and tested unit. Found all is functioning properly at this time and noise is no longer present. No leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near Marble Falls, TX 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I spoke with the previous tech on repairs that the customer was going to make. Customer advised they replaced the divider assembly, solenoid and hv control and the unit continued to fail. I removed the ice maker assembly and found the harness to the solenoid has shorted again and was unplugged. I plugged the harness back into the solenoid and placed the ice maker assembly back in place. When I tested the ice maker, I pressed the door switch closed and the solenoid popped and became energized. I pressed the water selector on the UI and pressed the door switch closed again and the solenoid popped and became energized again when it shouldnt have. After finding the UI is not switching the ice/water selectors, I checked the wiring diagram and found the UI switch would need to be replaced which is found in the UI . I advised the customer of my finding. At this point, the unit is not repairable unless the customer can locate a control which would not be warrantied. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Andrey
Job Details: 09/12/2022
"Arrived on site to replace previously diagnosed diode, replaced diode, tested unit, unit now running as designed
We serviced a
WHIRLPOOL ICE MACHINE
Model MIM1554XRS1
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site, cleaning indicator on,removed all ice from bin,cleaned accessible parts,added cleaner and ran a clean cycle.
We serviced a
MAYTAG WASHER
Model SAV405DEWW
Near Austin, TX 78728
Wesley
Job Details: 09/12/2022
Arrived onsite for hi water pressure causing issues after a valve replacement. Was able to choke off pressure at house valves for better customer experience.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78728
Wesley
Job Details: 09/12/2022
Arrived onsite for lighting issue and found customer was working with square trade through Costco and had the module in hand. Used customer module to replace the freezer LED.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site. Replaced pump assembly,ran diagnostics pump powered on unit passed all other diagnostic test.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSA3
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite for dishwasher that is leaving water at the bottom. Upon inspection I around that there was water left in the dishwasher. I removed the water and gained access to the chopper/drain pump assembly and found that there was broken glass caught in it carefully removed the glass and other Debris that was in there. And ran a cycle and found that unit operated as designed
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed part. Up arrived I found that unit was beeping. I replaced the console and found that the noise went away.
We serviced a
KITCHENAID RANGE
Model KERS807SSS00
Near Temple, TX 76502
Jonathan M
Job Details: 09/12/2022
Arrived on site for a range that is not calibrated properly and has temperature questions on the left front burner. Inspected unit and work area. The customer advised that they had an inspector walk-through and advised that there were issues with their arrange. They advised they hadnt necessarily experienced the issues noted in the report but just wanted to have it checked out to close the sale of the home. Tested the unit on the cooktop and found the left front burner cycling and operating as designed. Ran the unit through the temperature calibration and found that the unit was 20? south of the original setting. Readjusted the setting back to the original settings and Remi unit through a 350?F bake cycle. Found the unit cycling between 375?F and 331?F with an average temperature of 352?F. If I had the customer that everything seem to be working and operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78641
Vincent
Job Details: 09/12/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint water would ACU late at the bottom of the refrigerator section and the leak out. Found the drain tube for RC camber clogged. I used my steamer to clean out the drain tube. Reassembled and CX asked not to level the refrigerator. Unit is now operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78750
Wesley
Job Details: 09/12/2022
Arrived onsite and found unit with weak ignitor not working. All else checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Austin, TX 78750
Wesley
Job Details: 09/12/2022
"Arrived onsite for hi temp in fresh food section and freezer. Tested in diagnostics. Thermistors and fan and defrost functions working as designed. Temps at time of service were 44 in fresh food and 20 in freezer. Just following a defrost cycle, adjusted and calibrated set temps to offset disparity and turned mullion operation to 100% and defrost function to timed. Advised customer to use thermometers to monitor improvement and that if temp issues persist and frost pattern is partial, sealed system repair may be needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78745
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for no cool , customer stated that she has extended through best buy, advised customer to call warranty and schedule service from there but she wanted me to diagnose it, tested unit found compressor and all fans not running, tried activating in diagnostics none of the components would engaged, inverter box not getting voltage from control, to diagnose unit further will need control board and control H
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS00
Near Austin, TX 78746
Luis
Job Details: 09/12/2022
"Arrived on site for water leaking. Found frozen drain in freezer compartment,removed ice defrosted drain checked water flow through drain good.
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW0
Near Austin, TX 78745
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for not getting to temp, tested unit found sensor reading 96 and room temperature, replaced sensor, showed customer how to calibrate unit if needed, unit is running as designed, no leaks detected job complete"