Service History 426

Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
WASHER GE WPRE8150K1WT Arrived on site for washer not spinning. Tested and inspected unit and found failed motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 12/03/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer not getting past sensor and not starting. Upon inspection I found no stored error codes. I ran a automatic test cycle and while in agitate the drum made a very loud scratching noise. I removed a key from between the washplate and basket I re ran the automatic test cycle and all functions passed with no issues. I then ran a manual test and found the cold water valve would not actuate when called for. I accessed the main control and tested continuity at the valve and found it OL or open indicating a failed valve. No leaks were detected during time of service.
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite and found an 8-4 error. Unit will not fully drain and the optic sensor trips a failure cycle at about 15 minutes. Returning with a control and ordering drain pump and OWI to repair. ; ordrng 1 W11084121 (OWI) and 1 WPW10531320 (DRAIN)
Near Fort Hood, TX 76544
Tyler
Job Details: 12/03/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer that the door would not shut properly on. Upon further inspection I found that the door springs as well as catch and strike were why the door wasn’t shutting. The door strike was cracked and the catch wasn’t lining up correctly. The door springs were loosing tension and not holding the door ajar or closed well enough. After replacing the needed parts I was able to retest and verify that the unit is working as designed call complete
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave motor going constantly. Upon arrival found control was sending voltage to motor constantly. Not allowing unit to do anything but turn. Ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11175576 (PANEL CONTROL )
Near Austin, TX 78704
Luis
Job Details: 12/03/2020
WINE COOLER WHIRLPOOL KUWR204EPA00 "Arrived on site for loud noise. Diagnosed vibration noise from under unit,adjusted condenser coil to prevent vibration noise from condenser vibrating against metal liner"
Near Austin, TX 78746
Kevin
Job Details: 12/03/2020
OVEN KITCHENAID KEMS308GSS3 "Arrived on site and found hinges on oven door are broken, oven door will open past 90°. Took pictures. Also found inside plastic piece of microwave door is bouncy, this however is not a functional repair microwave is operating properly. Will need to order hinges; ordrng 2 WP4455526 (Oven door hinges)s"
Near Temple, TX 76504
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not spinning clothes out and not completing cycles . Found agitator plate loose . Ran diagnostics got off balance load , unable to hit max rpm errors . Ordering agitator ,gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W10528947 and 1 W10752187 (BOLT) and 1 W10752283 (AGITATOR ) and 1 W11454734 (GEARCASE )"
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher with no water entering unit. Upon inspection I found that the unit is still tripping the breaker. I ran a diagnostics cycle and found water entering the unit but there was a error code for failed motor and the motor would make a clicking and humming noise but would not washer or push water through the unit. Ordering a Sump and motor (W11085683) for repair. No leaks detected during time of service. ; ordrng 1 W11085683 (pump&motor)
Near Jonestown, TX 78645
Lou
Job Details: 12/03/2020
ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, customer advised that the unit will make ice, but it won’t drop from the evaporator. I turned the unit on and tested and while the unit was operating, I found that the hot gas valve solenoid was not plugged in. I plugged the solenoid in and continued testing and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTE704DSS1 Arrived on job for complaints of not draining. Found the drain hose clogged.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site to inspect door for not aligning properly, upon inspection found the lower hinge bent, ordering hinge and cover. Office to reschedule ; ordrng 1 W10407280 (HINGE ) and 1 W10637671 (COVER)"
Near New Braunfels, TX 78130
Richard
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator door gaskets torn. During inspection found that both door gaskets are torn and the freezer door gasket is not sealing properly causing frost issues . Also customer wants the filter as well.
Near Austin, TX 78733
Kevin
Job Details: 12/03/2020
OVEN WHIRLPOOL GBS277PDB4 "Arrived on site send set oven to broil and found royal element is operating normally. Took pictures and showed customer, also set oven to bake and this is also working properly. Could not find any issues with oven, job complete"
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit with power but the display was blank. I cycled power to the unit and tested the thermal fuse and thermostat and found the fuse was bad and the thermostat was good.I removed and replaced the fuse and cycled power back to the unit and tested. Unit is operating as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to inspect washer for grinding noise
Near Lago Vista, TX 78645
Lou
Job Details: 12/03/2020
OVEN KITCHENAID KEBS107SSS02 "Arrived on site to inspect oven broil element not working. Upon further inspection, I found the broil element burnt/shorted at the front of the unit. I tested the control and it is operating as designed. I removed and replaced the broil element and tested and the unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for WHIRLPOOL French Door Refrigerators Model number WRF736SDAM Issue- stopped coolingRan diagnostics and found evaporator fan faulty. Replaced with new evap fan and fridge is now cooling as designed. Job completed.
Near Meridian, TX 76665
Jonathan M
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived on site for fridge raider that won’t make ice dispense water or turn the light on. Inspected unit and work area. Replaced door switch and tested unit. Unit would attempt to dispense ice but still was not dispensing water. Removed filter and tested water dispenser. Water began flowing as designed. I advise the customer that her issue with her water is a filter issue. The freezer light inside the freezer still would not come on. Ordering freezer light in office will need to contact customer about return to visit due to out of stock parts.; ordrng 1 WPW10515057 (light)
Near Austin, TX 78732
Luis
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling complaint. Found evaporator in cased in ice,per service pointer W11092686 defrosted evaporator,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws adjusted drain pan to sit flush. Replaced icemakerAutho S16360 ; KTMT300DPL1"
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of leaks. Found RO system dumping water into dishwasher hose. Customer to have plumbing corrected.
Near Meadowlakes, TX 78654
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to inspect oven with no power. Upon further inspection, I found the unit powered up but no functions on the display. I pulled the unit out and removed the panel and back cover to test fuse and thermostat. I found the fuse was bad and the thermostat was good. I am ordering the thermal fuse and scheduled return service Unit left with the power turned off at the breaker for safety. ; ordrng 1 W10782120 (fuse-thrml)"
Near Austin, TX 78746
Leonardo
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/03/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for previously diagnosed parts. Upon arrival replaced grates and tested. Unit tested good. Job Completed.
Near Paige, TX 78659
Andy
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not drying and leaving dish’s dirty. Tested and inspected unit and found all drying operations to be normal. Did find sump motor assembly not operating properly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11178672 (pump&motor)
Near Austin, TX 78739
Robert
Job Details: 12/03/2020
WASHER MAYTAG MVWB835DW2 Arrived on job for complaints of not working. Customer has pictures of error code F6E2 communication error. Will need console and control replaced to correct issue. ; saved tckt
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for Gas Dryer does not heat when running. Tested voltage at igniter and it was getting 120v. Removed faulty igniter and installed new igniter and dryer is heating as designed.
Near Killeen, TX 76549
Tyler
Job Details: 12/03/2020
RANGE WHIRLPOOL WFE505W0JZ0 not operating properly. Upon arrival found that the main control is only receiving 120 V and would not even turn the display lights on. I also found that the terminal block and main harness assembly were completely burnt on the back of the unit and will need to be replaced. Office to reschedule once availability of parts is known; ordrng 1 W11314391 (cntrl-elec) and 1 W11416047 (MAIN HARNESS)
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL MDB8959SKB0 Arrived on site for dishwasher control panel issues and noise when running. Tested and inspected unit and found failed control panel and sump motor assembly. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11410070 (CONTROL ) and 1 W11413963 (PANEL ) and 1 W11414079 (UI HOUSING ) and 1 W11416363 (SUMP)
Near Canyon Lake, TX 78132
Richard
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not heating. Ran diagnostics and found error code F8E0 for a low fan speed. During testing found that all components checked out good except the thermistor was bad causing the issue. Replaced thermistor and control and oven tested good and is heating. But also found that the customer was having issues with the console. It was not responding correctly and it was not keeping the correct time and date. Ordering the console. Also ordering the blower motor for the error code that was present. Office to schedule ; ordrng 1 W11248652 (blower) and 1 W11296171 (console)
Near Manor, TX 78653
David S
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for dispenser not working. I inspected the unit and work area. If I hold down the door switch than the dispenser works. I am ordering a door switch and reschedule. ;
Near Meadowlakes, TX 78654
Lou
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear what sounded like the FC evaporator fan blades hitting ice. I removed the FC door and drawers and found a large block of ice on the evaporator/cover. I inspected the RC evaporator and found it dry and the drip pan was badly warped. I was unable to get the FC evaporator cover off due to the amount of ice and the possibility of damaging parts. I advised the customer of my findings and the repairs needed. Explained the waiver of damages from defrosting refrigerator and had customer sign the waiver. mended they place towels around the unit to catch any water leakage and to unplug the unit and allow it to defrost at least 24 hours before I return . I am ordering the FC evap cover, evap motor/harness, shims, clamps, screws, and hv control, CNOTE-2HR JOB and will return with all prescreened parts. No water leaks observed during service.; ordrng 2 2185788 (clamp)s and 2
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
WASHER MAYTAG MVWX700XL0 Arrived on site for washer not operating properly. Tested and inspected unit and found failed console and control. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10293208 (console) and 1 W10393562 (cntrl-elec)
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD9400SW0 Arrived onsite and replaced thermal fuse. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78704
Jacob
Job Details: 12/03/2020
DRYER WHIRLPOOL LTE6234AW1 "Arrived onsite for unit leaking. Turned on water from the wall, saw that water was leaking from the valve. Replaced valve. Turned water back on. No leaks at this time. Job complete.
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer not receiving power. Upon arrival found unit voltage was good. Inspected unit and found shift actuator was damaged. Replaced shift actuator. Found control was still not operating correctly. Ordering control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11256105 (CONTROL )
Near Cedar Creek, TX 78612
Andy
Job Details: 12/03/2020
DRYER WHIRLPOOL WED6120HC0 Arrived on site to install previously diagnosed harness. Checked for error codes and found none. Did reset in diagnostics and tested unit and unit will heat properly every time. Found control to be bad. Removed failed control and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW7500GC2
Near Austin, TX 78744
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezing in fresh food section. Disconnected harness to damper,powered unit on found cold air migrating around damper and from damper door,called N.E.W. Tech support replaced damper and added sealer around liner gaps. ; ordrng 1 212643 (SEALER) and 1 WPW10594330 (DAMPER)"
Near Paige, TX 78659
David S
Job Details: 12/03/2020
DRYER MAYTAG MGDC200XW1 "Arrived on site for dryer not heating. I gained access to the interior cabinet and replaced the igniter, flame sensor, and coils. I reassembled the unit and found it not working. I gained access to th back of the unit and found the cut out open. I replaced the cut out and tested the unit it is now working as designed."
Near Georgetown, TX 78626
Kayman
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for refrigerator with door ajar alarm that keeps sounding and the interior lights have gone out. Upon inspection I found the pantry floor switches were bad and the floor would need to be replaced. As I accessed the HV control board I found a large rust spot on the back of the unit near the panel. The spot was frosted and dripping water down to the cardboard panel at the bottom. (See SD quick pic).pantry floor (W11215631). Job complete.
Near Jarrell, TX 76537
Cliff
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed fill tube heater for icemaker. Heater will need to be replaced to complete repairs. ; ordrng 1 W11087201 (heater)
Near Driftwood, TX 78619
Brandon
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for customer complaint of noise issues, found noise coming from compressor rattling on housing, I added padding, unit tested good."
Near Austin, TX 78728
Wesley
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KFCS22EVBL5 Arrived onsite and found ie tray glide broken. Revering assembly to repair. Office to reschedule. ; ordrng 1 WPW10170987 (GLIDE)
Near Austin, TX 78741
Kevin
Job Details: 12/03/2020
MICROWAVE FRIGIDAIRE LFMV1645TF Arrived on site and found when microwave is started it will run for four seconds and then shows end on the display and turns off. Replaced both NO microswitches and it will now he a cup of water for the complete amount of time requested. Took videos uploaded them to KB/AHS.
Near Buda, TX 78610
Jacob
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL MFF2258F "Arrived onsite for left door not closing correctly. Looked at unit. Re aligned door, also raised the left foot to make both doors are now even and unit is now leveled. No other issues at this time. Job complete"
Near Waco, TX 76712
Jonathan M
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for a washer that’s leaking during the wash. Inspected unit and work area. Check Bello for any tears or rips and found no issues. Ran unit through a normal test and found unit leaking from the front. Removed dispenser drawer and found the detergent pump back feeding the load and go dispenser reservoir causing it to overflow onto the floor. Ordering dispenser assembly and office will need to contact customer about return date .; ordrng 1 W11321010 (dispenser)
Near Austin, TX 78734
Robert
Job Details: 12/03/2020
COOKTOP KITCHENAID KECC664BSS00 Arrived on job for complaints of sparkling. Found switch for center burner shorted. Will need to replace switch. ; ordrng 1 WPW10434447 (switch-inf)
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for wall oven with loose trim piece and fan making a whirling noise. Upon inspection I found 1 or more installation trim screws missing and the bottom vent assembly was missing. Will need to order screws and bottom piece. I activated the blower and found it making a abnormally loud whirling noise while in high spin. The blower will need to be replaced as well. Ordering the Bottom vent (WPW10351279) and returning with the blower and screws (WP4448950) x 4 control (W11261167) ; ordrng 4 MOUNTINGSCREW (MOUNTING SCREW )s and 1 W11261167 (cntrl-elec) and 4 WP4448950 (screw)s and 1 WPW10351279 (vent-oven)
Near San Marcos, TX 78666
Richard
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump is coming on but not draining. Removed dishwasher and removed the drain pump and found debris causing the drain pump to bind. Removed debris and put dishwasher back in place and dishwasher tested good and drained. Complete no leaks detected.
Near Blanco, TX 78606
Brandon
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling and making noise, found defrost issue in fresh food section, ordering control and thermistor. ; ordrng 1 W11089931 (Control)"
Near Austin, TX 78702
Jacob
Job Details: 12/03/2020
DISHWASHER GE DDT595SSJ4SS "Arrived onsite for unit not heating drying dishes. Checked heating element, heating element had continuity. Need to replace wire harness for TOD. Ordered part. Office to reschedule ; ordrng 1 WD21X24536 (harness asm ac)"
Near Buda, TX 78610
Richard
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived Onsite For The washer not draining. Ran diagnostics and found that the drain pump was not working. But the washer was full of water. After removing the water found that the drain neutral wire had broken off. Repaired wire and washer tested good and draining.
Near Austin, TX 78746
Leonardo
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT710PAYM0 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit washing and draining correctly job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating, upon inspection found the UI screen frozen, reset breaker and functions returned , ordering control and console due to persistent issue. Office to reschedule ; ordrng 1 W11040197 (CNTRL) and 1 W11040198 (CONTROL ) and 1 W11105007 (CONSOLE )"
Near Austin, TX 78753
David S
Job Details: 12/03/2020
DISHWASHER AMANA ADB1400AGW1
Near Austin, TX 78757
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and replaced the fresh food evap harness. Per prior tech diagnosis. Operating as designed.
Near Austin, TX 78703
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW86HEBC "Arrived onsite for unit not filling with water. Put unit in diagnostics. Found error codes, removed error codes. Turned unit on in quick wash, no water was filling. Found that the water valve from the wall was not turned on. Turned on water. Unit started filling immediately. Unit working as designed. No issues at this time. Job complete"
Near Smithville, TX 78957
David S
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTM704EBS0 Arrived on site to install previous diagnose part. I gained access to the spray arm assembly and removed it. I inspected the assembly and found one of the arms not rotating and had debris stuck in the water jets cause an altered spray pattern. I replaced the spray arm with new. I tested the unit and it is now working as designed. Job complete no water leaks detected.
Near Austin, TX 78703
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5590VQ1 Arrived onsite for unit not advancing. Tested unit. Unit would only put in a small amount of water. Then wouldn’t advance from there. Came to the conclusion the timer needed to be replaced. No issues at this time. Job complete.
Near Jonestown, TX 78645
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the small oven blower making noises and the large oven not heating properly, I removed and replaced the left blower motor and the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
OVEN KITCHENAID KEBS207DBL11 Arrived onsite for wall oven with shattered inner door glass. I replaced the inner door glass and re installed the door . The unit is working as designed at this time. Job complete.
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on job for complaints of some lights not working. Found the freezer light cause of no lights will need freezer module to complete. ; saved tckt
Near Austin, TX 78721
Matthew
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW87HEDW0 Arrived onsite for washer bellow retaining water on the inside. Upon inspection found bellow drain holes clogged. Removed debris and cleared drain. Tested unit and unit is functioning properly. Job complete
Near Lakeway, TX 78738
Robert
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job for complaints of refrigerator section not cooling properly. Called tech line #7729420555. And ran test #3 damper door open and closed on it’s own not allowing me to toggle this operation. Tech line recommended replacement of UI. ; ordrng 1 W11405309 (UI CONTROL )
Near Austin, TX 78749
Kevin
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site and found Bellow is torn, replaced it and washer is now correct, job complete"
Near Austin, TX 78759
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived onsite and replaced valve and also ice maker at customer’s request. During testing found that the motor compartment had been flooded during initial failure and the dispenser motor is dead. Verified voltage to motor. Wiring not compromised. Ordering dispenser motor to complete repair. ; ordrng 1 WP2323603 (DISPENSER MOTOR )
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite and found unit was beginning to defrost fridge section after hour long power outage. In event of ongoing freezing in fridge section please send new air baffle.
Near Austin, TX 78751
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for cooling complaint. Removed compressor cover found harness assembly cut and modified,unable to fully test compressor. Ordering a new harness and compressor. ; ordrng 1 W10913906 (ACCESS VALVE) and 1 W11224411 (HARNESS) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR)"
Near Austin, TX 78723
Matthew
Job Details: 12/03/2020
OVEN IKEA IBS550PWS00 "Arrived onsite for unit display PF. Customers neighborhood has been experiencing power outages. Unit was in Power failure mode. Cleared PF, tested unit to 350 degrees and unit is functioning properly. Job complete."
Near Buda, TX 78610
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not getting hot enough. Started unit. No water entering the unit. Saw that hot water was turned off. Turned hot water back on. Tested unit. Unit hit hot water into the unit. No leaks at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for dishwasher not draining and feed tube falling out. Upon arrival found unit feed tube was damaged replaced feed tube. Also found unit knockout on disposal was not knocked out. Knocked out knock out on disposal and tested. Unit drained and is running as designed job completed.
Near Austin, TX 78737
Leonardo
Job Details: 12/03/2020
RANGE WHIRLPOOL KFDC558JSS00 Arrived on site to test unit for left front burner not coming on. Test unit and found bad LP kit. Ordering LP kit and sliding rack office to reschedule. ; ordrng 1 W11108461 (SLIDING RACK) and 1 W11502161 (LP KIT)
Near Austin, TX 78735
Leonardo
Job Details: 12/03/2020
VENTHOOD UNKNOWN UVL6048JSS0 Arrived on site to test unit for light Having small flickering when on low. Test unit with Techline and found normal operation job complete. Sr#7729418964
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
DISHWASHER FRIGIDAIRE FFBD2406NB9B Arrived on site for dishwasher making noise. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for does not work. have checked outlet and breaker box. No clock, timer, or lights on panel. Checked voltage at the wall and got 120v. Checked voltage at the fuse and top end to ground was 120v but bottom end to ground was not registering. Fuse is blown. Tested continuity on both interlocks. Top interlock failed. Replaced both interlocks and installed new filter board fuse. Microwave powered up. Set cup of water inside and turned on. Microwave blew fuse after four seconds. Ordered two fuses and will return with all previously ordered parts not used on this trip. ; ordrng 2 W10138793 (fuse)s and 1 W11256462 (diode)"
Near McGregor, TX 76657
Jonathan M
Job Details: 12/03/2020
WASHER GE WPRE6150H1WT Arrived on site for a washing machine that’s leaking. Inspected unit and work area. Customer advised that the unit leaks water into the tub when not in use. Confirmed customers complained and replace the valve. Tested the unit and unit is not working as designed. Call complete.
Near Smithville, TX 78957
David S
Job Details: 12/03/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer not agitating. I inspected the unit and work area. I found fault code F5E3 lid unlock fault, I tested the lid latch and found it working as designed. I put the unit through diagnostics and found the spin and agitate making a grinding noise. I replaced the cam after I inspected the actuator, and found the actuator working. I retested the unit and it still made the same noise. I am ordering the gear case W11454734 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11454734 (GEARCASE)"
Near Austin, TX 78751
Matthew
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not spraying. Put unit in diagnostics and found the wash motor would not energize. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78746
Leonardo
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to replace manifold and bottom spray arms replaced both parts test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 12/03/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit not heating once again. Upon further investigation. Found that the wires for thermistor were not connected. Re connected wires. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78748
Kevin
Job Details: 12/03/2020
RANGE WHIRLPOOL WOD97ES0ES02 arrived on site and inspected oven and found it would not begin self clean cycle, spoke with techline. Set oven into a diagnostic cycle cleared error codes and after resetting it self clean is operating normally, job complete 7729423632"
Near Waco, TX 76710
Jonathan M
Job Details: 12/03/2020
OVEN WHIRLPOOL WFE535S0JS0 Arrived on site for a range that is turning the light off when the doors open and turning the light on when the doors closed. Inspected unit and work area. Had to replace the power cord due to plug availability. Plugging it in and tested unit. Unit is working as designed. Had manager on site come take a look and unit still worked as designed. Call complete.
Near Del Valle, TX 78617
Andy
Job Details: 12/03/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site for range burners not working. Tested and inspected unit and found failed harness, switches and elements. Ordering needed parts. Office to schedule return trip.; ordrng 4 814399 (receptical,surf.unit)s and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11396691 (HARNESS ) and 2 W11396792 (ELEMENT )s and 1 WP3149400 (switch-inf)"
Near Waco, TX 76710
Jonathan M
Job Details: 12/03/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for an ice machine that would not power on. Inspected unit and work area. Unplug the unit from the wall and unplugged the unit from the external drain pump. Plugged rest of unit into the wall and unit turned on. Replaced external drain pump and tested unit. Unit is now working as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KBFN506EBS01 "Arrived on site for a refrigerator that has laid out in the freezer and upper refrigerator section. Inspected unit and work area. Attempted to replace the freezer light module and unit still would not turn on. Checked other lights and found the upper left hand refrigerator section light not coming on. Replaced that module and unit began working as designed. Call complete."
Near Austin, TX 78732
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRL01 "Arrived on site for water leaking. Turned water on,no leak from connections tested water dispenser found water leaking from spigot,no leaks under unit,added water to drain pan,water leaking diagnosed unit will need a drain tray and spigot; ordrng 1 W10187441 (SPIGOT) and 1 WPW10614158 (TRAY EVAP)"
Near Crawford, TX 76638
Jonathan M
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site for a microwave that is intermittently shutting itself off during a heating cycle. Inspected unit and work area. Tested unit and could not find the failure but replaced the control panel and the control due to intermittent failures. Reassembled unit and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not baking. Upon inspection I found no error codes stored in the system. I accessed and tested the bake element from the control and it tested good. I also verified 240Vac to the bake element while preheating. I found the sensor coming won’t of the connector and not seated all the way. I removed the connector and tested the sensor. The sensor tested good so I reconnected and re installed the unit. I ran a calibration cycle and found that the unit was 22 degrees higher than the set temp. I subtracted 20 degrees. Unit is working as designed at this time. Job complete.
Near Austin, TX 78724
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for unit tripping breaker. Per customer unit will trip around 7hr run time,ran diagnostics found during diagnostics loud clicking noise from main control and lights flickering. Ran fan test passed,ran heater cycle unit ran through a defrost,replaced starter to compressor,compressor powered on. Called tech support to verify main control needed. SR#7729417858; ordrng 1 W11399844 (MAIN CONTROL)"
Near Killeen, TX 76542
Cliff
Job Details: 12/03/2020
WASHER MAYTAG MHWE300VW11 Arrived on site to diagnose a washing machine is not cycling properly. Tested all parts and components multiple times through diagnostics and found no failures at this time. Advised homeowner on findings. No leaks were found at time of service.
Near Lakeway, TX 78734
Luis
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for no ice. Ran diagnostics ice box fan not powering on diagnosed unit will need a new ice box fan; ordrng 1 W11407678 (ICE BOX FAN)
Near Killeen, TX 76541
Cliff
Job Details: 12/03/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site to diagnose a washing machine that is not cycling properly. Tested all parts and components and could find no failures at time of service. Verified operation with manager at hotel. No further repairs are needed and all is working properly at this time.
Near New Braunfels, TX 78132
Richard
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW8740DW0 Arrived onsite for the washer not dispensing detergent properly. During testing found that the dispenser assembly is warped and hard to pull the dispenser drawer out. Ordering dispenser assembly and office to schedule ; ordrng 1 W10575334 (disp.drawer assy) and 1 WPW10435242 (valve)
Near Austin, TX 78738
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL KBFC42FTS00 "Arrived on site for water leaking and noise complaint. Found frozen drain in freezer section,defrosted drain checked water flow good. Ran diagnostics with a power cycle found main control powering itself on and off and staying off faulty main control unit will need the updated control kit. W10802701)"
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer making a loud noise during the drain and spin cycle. . Upon arrival I ran a diagnostic test on unit but could not find any error codes indicating hardware software failure but after running the Phil agitation drain and spin settings I found that during the draining portion of the test the drain pump was grinding and after disassembling it further I found a propeller on the inside is broken. making the repair was able to reassemble and test the unit and verify that the unit no longer makes any loud noises and functions as designed. Call complete
Near Killeen, TX 76542
Tyler
Job Details: 12/03/2020
DRYER MAYTAG MED7230HW0 Arrived on site for dryer making a rattling noise when running. Upon further inspection of the unit I found the cause of the issue is located in the blower wheel section of the dryer blow will head cracked and warped causing it to rattle whenever it would spin after I replace the blower wheel and added some sound dampening pads to ensure this problem to come back I reassembled the unit and verified that it is now working as designed
Near Temple, TX 76502
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL MVWB965HC0 "Arrived on site for agitator making noise . Found oil leaking out of gear case . Replaced gearcase , slider . Tested unit all checked normal . No water leaks detected at time of service.job complete ."
Near Austin, TX 78759
Wesley
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite and found unit will need sump and motor to repair leak. Ordering sump and motor ; ordrng 1 WPW10671941 (SUMP AND MOTOR)
Near Belton, TX 76513
Tyler
Job Details: 12/03/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed parts. After installing the gear case control and actuator is able to retest the unit and verify that everything is not functioning as designed. Call complete