We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
Tyler
Job Details:
09/28/2022
Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors. I did find that some of the setting in normal operation were starting to show different/incorrect times again.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manor, TX 78653
Matthew
Job Details:
09/28/2022
Arrived onsite for washer lid locked. Upon arrival inspected unit. Found lid closed and locked. Tried putting unit in diagnostics but was totally non responsive. Tried power cycling unit but had no effect. Control LED was on and not blinking. Removed connectors from control and still would not respond. Latch is failed. Returning with control and latch. Also ordering strike.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manor, TX 78653
Matthew
Job Details:
09/28/2022
Arrived onsite for unleveled drawers. Upon arrival inspected unit. Found deli drawers are off balance not allowing drawer to close completely. Rails are secured but both left and right drawers hang down on the right side. Will order drawers and rail assembly. ordrng 2 W11257202 (Deli drawer)s and 2 WPW10396909 (Drawer cover)s and 2 W11243759 (Drawer shelf)s and 2 W10346891 (Roller left)s and 2 W10346890 (Roller right)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78732
David S
Job Details:
09/28/2022
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the wash motor working. I gained access to the chopper and found the blade broken off and the wheel completely clogged. I cleaned the wheel and removed the broken pieces of the blade. I quoted the customer for a new chopper. .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Temple, TX 76502
Jonathan M
Job Details:
09/28/2022
"Arrived on site for a refrigerator that is not making ice in the refrigerator section. Inspected unit and work area. The customer advised the unit has almost completely stopped making ice and has only made two batches in the last two weeks. Took a temp temperature check in the freezer section and find the freezer section at 3?F. Ran the unit through diagnostics and tested all thermistors, icebox fan, ice level sensor, and icemaker error codes. All checked good but the icemaker error codes popped up with an E5 indicating a failed icemaker thermistor. Took a temperature reading inside the icebox area and found the icebox area at 9?F. Checked parts and found the icemaker sent with me as for the freezer. Ordering the correct icemaker in the office will need to contact the customer about a PSP item.; ordrng 1 W11579560 (Refrigerator ice maker)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/28/2022
"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f2e1, f5e1-2-3, & f7e6 in diagnostics. Found gearcase failing, belt worn super thin and loose, splutch asm worn down, as well as lidlock and control both failing. ordrng 1 W10682535 (Lid lock) and 1 W11101098 (Control) and 1 W10870910 (Gearcase) and 1 W10808317 (Belt) and 1 W10427633 (Shield) and 1 W10721967 (Splutch) and 1 W10821951 (Suspension rods) and 1 Cnote (Needs autho)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Austin, TX 78738
Justin
Job Details:
09/28/2022
"Arrived on site for a washing machine making abnormal noises. On arrival the customer provided a video of the noise and it sounded like an abnormal squeal (not typical GC squeal). It also appears to occur on the ramp down of the spin. I ran a manual high spin several times and was not able to replicate it. I then ran two diagnostics cycles and was able to briefly replicate it. I found the squeal occurred on the very last second or two of the ramp down before the unit came to a complete stop. I gained access to the bottom of the unit and everything looked fine. Due to this I am ordering the stator and we will return to replace that, the rotor, and slider. We will also return with the gearcase to install just in case ; ordrng 1 W10915700 (Stator)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Salado, TX 76571
Tyler
Job Details:
09/28/2022
Arrived on site for microwave not starting heating cycles once option was selected. Found no power failures on arrival or errors showing. I did come door switch were functioning as designed. Found after resetting power though that unit would function sometimes but random parts of unit would fail to operate at random times indicating a control failure but couldnt detect what which controls were leading to failure. Will need to call techline to report findings and see how to proceed.; ordrng 1 Cnote (Ned Tg to call techline)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78748
Scott
Job Details:
09/28/2022
"Arrived on site for dryer shutting off too early and ui not responding correctly. Found volume not reacting to commands correctly. Also found sensor ohm out of range . Ordering ui , control and sensor . Call to set return ; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Electrode)s and 1 W11565026 (Control) and 1 W11367342 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Leander, TX 78641
Vincent
Job Details:
09/28/2022
"Arrived on site to install previously diagnosed parts, removed old compressor and installed new one and tested, compressor is also locked up and not working office to reorder compressor an reschedule when parts are available. ; ordrng 1 W11370574 (Compressor) and 1 R600Kit (R600Kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
David S
Job Details:
09/28/2022
"Arrived on site for washing Mac not spinning clothes out and damaging the clothes. I gained access to the gear case and found vertical play in the shaft. I tested the suspension and found it uneven when weight is added, the suspension moves unevenly. I am ordering a gearcase, cam, belt, suspension, and hub to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11239857 (Belt) and 1 W10396887 (Hub) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
David S
Job Details:
09/28/2022
Arrived on site for ice not dispensing. I found the couple broken and the ice chute cracked. I replaced the coupler and I am ordering the chute assembly to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11573761 (Chute)
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near Georgetown, TX 78626
Maurice R
Job Details:
09/28/2022
Arrived onsite for oven door broken glass. On inspection the inner glass was shattered. Replaced glass and the unit is operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Maurice R
Job Details:
09/28/2022
Arrived onsite for washer not spinning. On inspection the agitator was off balance and the unit was shutting down once the unit detected the off balance of the tub. Order parts to fix issue. No water leaks detected during service.; ordrng 1 W10919191 (Wash plate) and 1 W10836692 (Agitator)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Round Rock, TX 78681
Maurice R
Job Details:
09/28/2022
Arrived onsite for filter door wont close. On inspection found the tap of filter door is not citing all the up replaced the filter bracket and the door. That did not fix issue called WP and talked to Cliff in we found the front of the filter on the fridge was bowed inward. Cliff wants to try another filter door and bracket. Sr 7734692798 Cliff; ordrng 1 67006325 (Bracket) and 1 WP67006331 (Cover)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Kevin
Job Details:
09/28/2022
"Arrived on site to replace gear case assembly. While Removing rotor torx bit broke off inside of rotor screw. Although rotor was ordered stater was not. A stater will be needed to complete rebuild. Installed gear case and slider. Left rotor, clutch and screws next to washer in its box.; ordrng 1 W11195971 (Stator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78734
Luis
Job Details:
09/28/2022
"Arrived on site for cooling complaint. Found evaporator heavily incased in ice,diagnosed unit not defrosting,removed evaporator cover found wires intact ohmed heater passed ordering controls,harness and thermistor ; ordrng 1 W11518204 (Ui control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11566851 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS3
Near Austin, TX 78735
Luis
Job Details:
09/28/2022
"Arrived on site found excessive ice build up under and around icemaker unit will need new main control,ui control,water valves and facia due to ice build up and causing damage; ordrng 1 WPW10267646 (Control) and 1 WP12956105 (Valve) and 1 W10323811 (Facia) and 1 W10309089 (Ui control), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Cliff
Job Details:
09/28/2022
"Arrived on site to diagnose a dishwasher that is leaking. Found tub dented, insulation blanket missing, and front panel dented. All three parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416371 (Panel) and 1 W11553445 (Insulation) and 1 W11409866 (Tub)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
Luis
Job Details:
09/28/2022
Arrived on site. Found defective inlet water line connection ordering filter inlet tube that connects water source to unit. ; ordrng 1 W11565275 (Filter inlet tube)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Austin, TX 78758
Wesley
Job Details:
09/28/2022
Arrived onsite and used harness to repair wiring and restore function. Found one cooktop ignition switch failed. Ordering switch harness to repair. ; ordrng 1 W11376663 (Switch harness)
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Jarrell, TX 76537
David Z
Job Details:
09/27/2022
"Arrived on site to diagnose dryer generating not heat on cycles. Ran unit and verified no heat, but does have good voltage. Tested element and found element coil broken. Replaced heating element and tested. Verified unit working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Temple, TX 76502
Tyler
Job Details:
09/27/2022
"Arrived on site for dryer not heating. Upon arrival confirmed complaint but found no errors. After verifying power supply I then found element coil broken, but no signs of other hardware failures, or clogs. Unit now functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near New Braunfels, TX 78130
Andrey
Job Details:
09/27/2022
"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case, belt shavings under unit, will need gear case, belt and cam to fix unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78703
Wesley
Job Details:
09/27/2022
Arrived onsite for washing concerns and un dissolved soap and found failed pump and motor. Repaired unit and tested. Provided use and care instruction for better performance.
We serviced a
LG DRYER
Model DLEX9000V
Near Lakeway, TX 78738
Kevin
Job Details:
09/27/2022
"Arrived on site and inspect the dryer and found it is making a thumping noise while running. Disassembled dryer and found to support wheels a failed.job complete"
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near Austin, TX 78722
Joe Z
Job Details:
09/27/2022
Arrived onsite to install previously ordered part. Replaced bake element. Test unit by preheating oven to 350. Unit reached 350 and began to cycled. Unit is operating as designed. Collected remaining balance.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX01
Near Austin, TX 78731
David S
Job Details:
09/27/2022
Arrived on site for ice maker not producing. I inspected the unit and work area. I jumped the ice maker and found it stuck and not advancing. I installed a new ice maker and verified it is working. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78731
David S
Job Details:
09/27/2022
Arrived on site to install previous diagnose part. I replaced the oven gasket. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Florence, TX 76527
Paul
Job Details:
09/27/2022
"Arrived onsite to install previously diagnosed and ordered part. R/R tub mount third level rack left and tested. Operational test good, no leaks observed during service. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Austin, TX 78705
Luis
Job Details:
09/27/2022
"Arrived on site for no cool in fresh food compartment. Removed deli drawer found fresh food evaporator heavily incased in ice,ran diagnostics thermistors passed,changed defrost setting to basic. Customer will defrost unit if problem reoccurs will need to replace thermistor harness estimate
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/27/2022
Arrived on site to test unit for unit not draining. Test unit and found unit draining correctly at this time. Drained unit 5 times job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/27/2022
arrived on site to test unit for unit tripping breaker when unit running. Test unit and found bad breaker. Breaker will trip even when dishwasher is unplugged.
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Leander, TX 78641
Vincent
Job Details:
09/27/2022
"Arrived on site for GE dishwasher, inspected unit and work area. Tested unit and found no power. Cycled the power a couple of times and came back on. Explained to CX they need to do a software update and to call GE support to walk them through. The other solution I gave the CX is replace control.
We serviced a
SAMSUNG DRYER
Model DVE54R7600C/A3
Near Leander, TX 78641
Vincent
Job Details:
09/27/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer making loud noises. Tested unit and removed cover to inspect the drum and found the drum cracked on the weld and caused the drum to get warped.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Round Rock, TX 78681
Vincent
Job Details:
09/27/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint not heating. Tested unit and had poor air flow and found it not heating. Disassembled unit and tested fuses and thermostats and they were all good, found the element open. Used my shop vac to clean out all lint inside unit and replaced element. Tested, unit is now heating as designed. Advised CX not to use dryer until vents are professionally cleaned. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78633
Paul
Job Details:
09/27/2022
"Arrived onsite to install previously diagnosed and ordered parts. R/R sump & motor ASSY and tested. Operational test good, no leaks observed during service. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrey
Job Details:
09/27/2022
"Arrived on site to test unit for tripping breaker, customer stated that as soon as you plug in the unit the breaker trips, isolated compressor and powered on unit with no issues, tested start device and found it shorted, replaced parts, compressor powered on, unit is not tripping breaker, unit started to cool, advised customer to monitor to make sure unit is cooling properly before loading, unit is now running as designed, no leaks detected job complete"
We serviced a
LG OVEN
Model LRG3081ST/01
Near Georgetown, TX 78626
Paul
Job Details:
09/27/2022
"Arrived onsite to inspect oven not heating properly. I tested the ignitor and it was only drawing 2.84 amps and was having trouble opening the gas valve. Ignitor will need to be replaced. R/R ignitor and tested. Operational test good, ignitor is drawing 3.72 amps under load. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Cliff
Job Details:
09/27/2022
Arrived on site to diagnose a dishwasher that is leaking. Found lower sprayer to loose and split on side. Replaced sprayer and tested unit. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Lakeway, TX 78734
Kevin
Job Details:
09/27/2022
"Arrived on site and inspected range and found no power showing on control. Inspected control and found it has failed due to cockroach infestation. Took pictures. Explained to customer that warranty is now voided. Explained to customer that if she were to pay for control board and out-of-pocket there would still be no warranty offered on that repair, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW03
Near Austin, TX 78734
Kevin
Job Details:
09/27/2022
"Arrived on site for standing water inside of washer. Homeowner is not present but caretaker also has a notation that it leaked on the floor. Removed standing water and inspected drain pump and did not see any issues. Ran a diagnostic cycle and washer completed it properly. Caretaker started up a load of sheets and it is progressing normally and not leaking.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78724
Matthew
Job Details:
09/27/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested heating circuit components and all passed except for the heating element. Replaced element and tested. Unit is heating and functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Kimo
Job Details:
09/27/2022
Arrived onsite for a rang that has a damaged knob. Upon arrival I found that the one of the knobs was broken. And brought to my attention that their center burner was not working. Upon inspection I found that the burner head was clogged I cleared the clog and tested the unit and found the it would Partially right I took the burner head apart and found that it was slightly warped I adjusted to compensate and tested it multiple times and found that it operated as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Austin, TX 78731
David S
Job Details:
09/27/2022
Arrived on site for icemaker no longer producing and the fridge making a rattling noise. I found the damper motor failing making a rattling noise as it opens and closes. I found the ice maker cycling but not sending power to the water valve. I installed the new parts and tested. I found the unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Georgetown, TX 78626
Paul
Job Details:
09/27/2022
"Arrived onsite to inspect refrigerator not cooling in the RC. Temperature tested FC and got 32?, RC was room temperature. I diagnostic tested the damper and the damper is working properly. I tested the evaporator fan and I couldnt here it. I found ice in the freezer around the evaporator. I used my shop-vac and steamer to remove and clean up the ice. I Volt tested the evaporator fan and was getting 120 to the fan, but the fan is struggling to function. Removed obstruction in drain tube. R/R evaporator fan and tested. Operational test good, no leaks observed during service.Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Georgetown, TX 78626
Gerry C
Job Details:
09/27/2022
Arrived to inspect bulb issue. I found the ampule had separated from the bayonet and it could not be removed from the receptacle due to MFG placed adhesive. I was able to removed the adhesive and then the bayonet from the receptacle. The CX will replace the bulb and contact if there are further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
Kimo
Job Details:
09/27/2022
Arrived onsite for dishwasher with no power. Upon inspection I found all connections at the control good no leaks at the Sump&motor. The wiring in the junction box was good as well I checked the breaker and found that it wasnt tripped. I check under the sink and found the the DW outlet was wired to a switch and the switch was in the off position. I flipped the switch to the on position and tested unit in diagnostics mode twice and found no codes and that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Maurice R
Job Details:
09/27/2022
Arrived onsite for IM not producing ice. On inspection the unit went through a harvest and the tray never dumped the ice. When replacing the IM the original IM was not secure to the fridge. Replaced the IM and had it call for water. Told CX that it will take serval hour to produce ice and dump the first two harvest. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Manor, TX 78653
Matthew
Job Details:
09/27/2022
Arrived onsite for gasket damaged and gas smell. Upon arrival inspected unit. Found no traces of gas leak. Customer stated due to failure in door seal the unit was loosing heat and the gas release on ignition was seeping out of the door. Called safety team for documentation. Provided Sr 7734649731. Unit is still under manufacturing warranty and approved to replace door gasket. Unit is functioning properly. Job complete
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/27/2022
Arrived on site for range causing plastic burning smell. Upon arrival confirmed issue. Found stable power connection. Found terminal block had loose l2 connection and found slight melted wiring insulation due to arching connection. Was able to repair harness connections and reassembled and test unit. Found unit could heat to 350 with no smells or other failures. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Killeen, TX 76542
Tyler
Job Details:
09/27/2022
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue but found stable power connection to outlet, terminal, and ACU. After further disassembly I found door switch wiring had failed. Was able to repair wiring and retested unit. Found no leaks and unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Killeen, TX 76542
Tyler
Job Details:
09/27/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found unit had no power from outlet. Upon further inspection I found unit was wired to a light switch on the wall and switch had to be turned off. After restoring power I was able to test unit and found no signs of leaks or failures. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Pflugerville, TX 78660
Maurice R
Job Details:
09/27/2022
Arrived onsite for previously diagnosed parts . Replaced the gasket and unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Dripping Springs, TX 78620
Luis
Job Details:
09/27/2022
"Arrived on site found gasket not sitting fully into liner channel,removed gasket added sealer to channel,installed gasket,remolded door seal checked seal good"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Kimo
Job Details:
09/27/2022
Arrived onsite for a gas cooktop that has a center burner that will go out when in use. Upon arrival I tested the center burner bay putting a pot of water to boil at every setting on the burner I couldnt duplicate the Complaint. What I did find however is that if I turned the knob slowly from power to simmer the flame could go out. I replaced the valve and tested unit several times and found unit now operating as designed. No gas leaks. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Dripping Springs, TX 78620
Luis
Job Details:
09/27/2022
"Arrived on site. Defrosted evaporator replaced evaporator thermistor,harness,ui and main control,ohmed heater passed. Reassembled unit powered unit on good air flow to fresh food compartment"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kimo
Job Details:
09/27/2022
Arrived onsite for dishwasher that has no power. Upon inspection I found found that the connection in the junction box where disconnected I corrected this and tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kimo
Job Details:
09/27/2022
"Arrived onsite for refrigerator with an ice maker that has stopped making ice. Upon arrival I attempted to put the ice meter to test mode and found that it would not respond I then replaced the icemaker and tested it in test mode and found that it operated as designed filled with water properly and harvested. While I was doing this I noticed that the doors would fall open which is an indication that the unit was not level I leveled out the unit. At this to,e the unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Austin, TX 78753
Wesley
Job Details:
09/27/2022
Arrived onsite for not completing cycles and found f8e1 error code and f7e1. Tested valves and spin and agitation in diagnostics. All operating as designed. Cleared error codes. And ran DLMS calibration. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JB0
Near Austin, TX 78753
Wesley
Job Details:
09/27/2022
Arrived onsite and found unit operating with f1e0 and no control function. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78723
Wesley
Job Details:
09/27/2022
Arrived onsite for door cosmetic concern from construction and was able to restore doors to correct with proper cleaning. Unit is now set up properly. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78702
Wesley
Job Details:
09/27/2022
Arrived onsite and found unit operating with f2e2 error and unresponsive ui. Replaced the ui. Unit is now operating as designed. All checks good. Advised resident on repair.
We serviced a
MAYTAG DRYER
Model MEDC215EW
Near Seguin, TX 78155
Andrey
Job Details:
09/27/2022
"Arrived on site to test unit timer issues, tested unit found timer is not advancing, replaced timer, tested unit, unit now functioning as designed, customer stated that his clothes take longer to dry, advised customer to clean vent for potential restriction, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78738
Kevin
Job Details:
09/27/2022
"Arrived on site and replaced icemaker diagnosed by previous technician, after replacement ran test 57 and test 45 to confirm operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Wesley
Job Details:
09/27/2022
Arrived onsite and found the hot water valve cracked and leaking. Replaced the hot water valve. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Manor, TX 78653
Matthew
Job Details:
09/27/2022
"Arrived onsite for refrigerator not powered on, no display or lights. Upon arrival inspected unit. Unit was unplugged and doors open due to no operation. Inspected supply and found no voltage. Checked breaker and breaker was tripped. Reset breaker and unit powered on. Ran diagnostics on unit and all diagnostics test passed. Allowed unit to run and was cooling, could see frost buildup on evaporator. Customer will monitor. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
Vincent
Job Details:
09/27/2022
"Arrived on site for washer, inspected unit and work area. CX complaint is that they are finding water under the washer. Work area was dry upon arrival. Noticed water leak coming from hot water valve in CX wall. See photo. Water supply hoses were swapped. Swapped water supply hoses to correct water valve. Entered diagnostics and found the following error codes: F0E4, F0E3, F0E5, & F8E1. Tested unit inlet valves, hot and cold, and found water leaking past the hot water valve. Replaced water valve and resolved the leak. Tested unit again in diagnostics and found no leaks coming from washer. Informed CX that we replaced the leaking water valve on the washer and that their hot water valve in their wall needs attention to prevent any damage to the home. Advised CX to get plumber to inspect water valves in wall. No leaks on washer present at end of service. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Robinson, TX 76706
Jonathan M
Job Details:
09/27/2022
Arrived on site for dishwasher that has a special project to replace the heater. Inspected unit and worked area. I did confirm the customers unit is within the service pointer range to replace the heater. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Pflugerville, TX 78660
Gerry C
Job Details:
09/27/2022
"BT arrived to inspect drying issue. Upon entering service test mode I found F8E2. I cleared the code and proceeded with automatic test mode. All functions were present and the unit drew 6 plus amps during the heater phase of test mode. I discovered at the end of the first test mode a tremendous amount on sudsing. I used automatic test mode two additional times to clear the sudsing. I advised CX on detergent use. The CX was using high strength detergent tablets, pre rinsing well and has a water treatment system. I advised the CX that this combination creates a tremendous amount of sudds which stop the heating process. CX understood and will change detergent types and use the recomended amount of less than 1 tablespoon of automatic washing detergent. Operations test good, no further errors observed during testing. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Whitney, TX 76692
Jonathan M
Job Details:
09/27/2022
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the unit had leaked for a few cycles and then completely stopped leaking during the last two cycles that she has run. She didnt want the unit checked out just in case. Went ahead and tested the unit in a diagnostic cycle and could not get the unit to leak. Did not see any evidence of any leaks underneath the unit. When I open the door during the middle of the diagnostic cycle, I noticed excessive searching inside of the dishwasher. I did notice the customer is not using rinse aid and advise the customer against overstretching to to the issue of potential cause for leaking. The unit appears to be working as designed and went over user care guide with the customer. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Morgan, TX 76671
Jonathan M
Job Details:
09/27/2022
Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. The customer advised that the unit has since begun to cool the refrigerator but not very well. He did advise that the unit has been cooling the freezer the entire time. Inspected unit and did not find any evidence of a defrost issue but did find the air returns on both refrigerator returns iced over. Steamed out excessive ice buildup and tested the unit. The unit began to work and operate as designed. Advised the customer of proper maintenance with these types of refrigerators and the unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Clifton, TX 76634
Jonathan M
Job Details:
09/27/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and tested the unit in diagnostics. Found the unit harvesting and filling as designed. Advise the customer to keep an eye on the unit over the next few days for ice production. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lakeway, TX 78734
Kevin
Job Details:
09/27/2022
"Arrived on site and inspected washer, customer needs to know how to ensure washer gives hottest water possible. Ran through all cycles and found heavy duty and whites can provide the water temperature they need, normal Cycle is not hot enough. Also discussed correct loading procedure and detergent usage, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78748
Andrew
Job Details:
09/27/2022
"Arrived on site to test unit for door not closing properly on top left corner of FC door. Found lower basket was not set properly on slide rail preventing door from sealing properly. Set drawer into proper place and formed gasket with heat gun, unit now working as designed. No leaks detected. Job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Kyle, TX 78640
Andrew
Job Details:
09/27/2022
"Arrived on site to test unit for not washing. Found error f4e3(motor not running). Verified motor receiving proper voltage. Replaced wash motor, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Marcos, TX 78666
Andrew
Job Details:
09/27/2022
Arrived on site to test unit for f0e7(load detected when in clean cycle). Ran diagnostics and found no issues. Per service pointer W11564098 advised to download app and connect unit to WiFi for software update. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78726
David S
Job Details:
09/27/2022
Arrived on site to install previous diagnosed part. I replaced the filter inlet tube. Job.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78731
David S
Job Details:
09/27/2022
Arrived on site for fridge leaking from filter area. I inspected the unit and work area. I found no signs of a leak. I ran several cups of water through the dispenser and still found no leaks. The unit is working as designed. Job complete.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Austin, TX 78745
Scott
Job Details:
09/27/2022
Arrived on site for dryer not starting . Found dryer had been taken apart . Tested element thermostat and fuse all checked normal. Put unit back together. Unit is operating and heating normally . Couldnt duplicate any errors. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Taylor, TX 76574
Cliff
Job Details:
09/27/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Austin, TX 78738
Luis
Job Details:
09/27/2022
"Arrived on site for refrigerant leak at manufacture weld joint. Replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Sr#7734589187"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Taylor, TX 76574
Cliff
Job Details:
09/27/2022
Arrived on site to replace previously ordered parts for washer. Replaced valve and latch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78745
Scott
Job Details:
09/27/2022
"Arrived on site for washer not advancing . Customer described what washer is doing . Ran diagnostics no error codes . Following what customer stated and whirlpool special pointer , replaced control . Ran calibration and diagnostics all checked normal. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78747
Scott
Job Details:
09/27/2022
"Arrived on site , replaced gear case , clutch and slider . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Austin, TX 78747
Scott
Job Details:
09/27/2022
"Arrived on site ,replaced housing w/valve and detergent draw . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Lou
Job Details:
09/27/2022
"Arrived on site to inspect washer not filling with water. Upon further inspection, I found the unit flashing an error code, F8E6-water hazard. I placed the unit in diagnostics and tested and found no water entering the unit. Cancelled diagnostics and checked the water source at the wall. I found the hot water valve would not shut off and the cold water valve does not provide any water. I advised the customer of my findings and recommended they have someone check the valves at the wall and correct them. I recommended, that if the unit continues to fail after the valves have been repaired, to call and schedule service. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details:
09/27/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer is not using rinse aid. Placed unit in diagnostics showing no error codes and tested. While testing, I monitored amp draw to the components and found the element getting 7-9amps during the wash and drying cycles of diagnostics. I made recommendations for use and care, as well as, detergent and rinse aid use. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details:
09/27/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel endcaps and the front right burner knob and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Leander, TX 78641
Lou
Job Details:
09/27/2022
"Arrived on site to inspect range middle burner not igniting. Upon further inspection, I tested all burners and all are operating as designed. I retested the middle burner and found the ignitor not arcing this time. Continued to test and after several attempts, the ignitor arced and lit the burner. I checked the ignitor harness at the valves and it looked good. I checked the ignitor at the orifice holder and found the ignitor clip was not fully pushed in allowing the ignitor to move around and not grounded. Secured the clip and retested and the unit is operating as designed. I retested several times including a few times with builder observing and it continued to operate as designed. No gas leaks detected during service, job completed."
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Jarrell, TX 76537
David Z
Job Details:
09/27/2022
"Arrived on site to diagnose washer that customer says is leaking, especially after a couple cycles. Ran unit through full quick wash, heavy cycle, and several fill and drain. I checked the valves, bellow, drain pump, drain hose, tub and could not find any water streaks or evidence of leaks. Talked with GC who also advised checking the rear and vent. Still couldn't find any source of leak. Unit did have a good amount of suds in it which can be getting into the vent. No repair recommended at this time. Advised customer to try and use small amount if liquid soap and not pods, pods can cause excess suds in washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Jarrell, TX 76537
David Z
Job Details:
09/27/2022
Arrived on site to install new refrigerator door due to damage. Customer was provided the new door. Replaced damaged right side RC door. Verified no damage and proper fitment. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78737
Leonardo
Job Details:
09/27/2022
Arrived on site to test unit for burners not igniting. Test unit and found unit unplugged at outlet. Secured unit power test unit and all burners igniting job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Jarrell, TX 76537
David Z
Job Details:
09/27/2022
"Arrived on site to diagnose oven that is not working properly. On arrival asked for clarification on the symptoms experienced from customer. Customer has not used the unit, just said they were told by the builder that one of the ovens isn't working. Ran both ovens, top and bottom and verified they are properly heating on all cycles. Advised customer to fully use the unit and follow up with details once they experience a failure. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/27/2022
Arrived on site to test unit for heat escaping from right side. Test unit and found door not sitting correctly in hinge receiver making heat escape. Secured door correctly test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHP519ESS06
Near Georgetown, TX 78633
Paul
Job Details:
09/27/2022
Arrived to inspect microwave making rattling/ticking noise. R/R turntable motor and tested. Motor still made a little bit of noise. Repositioned the motor and tested. Rattling/ticking noise is gone. Tested multiple times and the noise never returned. I called techline and spoke with Cliff SR# 7734687711. Cliff stated he has not heard of any issues with the motor. I explained to Cliff that I partially removed the motor harness and when the noise started I disconnected power to the motor and the noise stopped and then started again when the motor was reconnected. At this time the unit is functioning as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/27/2022
Arrived on site to test unit for unit tripping breaker. Test unit and found L1 power was at 108.1Volts and L2 at 108.5 volts. Spoke with Techline and they said unit si not getting enough power thats why its tripping breaker. Job complete. Sr#7734683677
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0BS3
Near Leander, TX 78641
Vincent
Job Details:
09/27/2022
"Arrived on site for gas range, inspected unit and work area. CX complaint is that flame is orange and they smell gas. Tested unit and found orange flames. CX is also running 2 large humidifiers. I messaged in to my management and they explained that having humidifiers can cause the flame to turn orange from the moisture in the air and not enough oxygen to have a good flame. Replaced the regulator to rule out the regulator being defective, but still the same. Advised CX to keep dehumidifier and humidifier turned off for 24hrs and if issue persists to contact their gas company because their can be something in the lines causing that orange flame. Unit is operating to factory specs. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Vincent
Job Details:
09/27/2022
Arrived on site to replace dishwasher heating element per WP. Inspected unit and work area. Replaced element and tested unit in diagnostics. No water leaks observed during service. Unit is working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78665
Gerry C
Job Details:
09/27/2022
"BT Arrived to install previously diagnosed and ordered parts. Removed and replaced ui and float switch. Tested unit and had no reoccurring error codes. I also cleared the error codes. During discussion with CX about service issue, I found they have a water softener, pre rinse their dishes and using tablets. I advised against the use of tablets and recomended 1/2 to 1 tbsp of automatic dishwasher detergent. Operational test good no leaks observed during service."