Service History 425

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Waco, Texas 76704

Tyler

Job Details: 01/27/2025

Arrived on-site for no power. Installed ui(w11478524) and control(w11543994) cycled machine and everything working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, Texas 78665

Andrew R

Job Details: 01/27/2025

Arrived onsire for unit door not shutting properly. I found the unit to be unloved and the door rubbing against the tub. I leveled the unit and door shuts easier now. The door latch and strike are not contacting good so the door opens on its own. Will need to order a door latch and strike. The unit will also need to be leveled again as it is sitting too close to the counter top causing resistance when shutting the door. Ordering WPW10653840 Door latchand WPW10544004 Door strike.; ordrng 1 WPW10653840 (Door latch) and 1 WPW10544004 (Door strike)

We serviced a

AMANA DISHWASHER

Model ADB1400AGW0

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 01/27/2025

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the drain filter and screen with a lot of debris on them and removed both the screen and filter and cleaned them. Placed both parts back into the unit and tested in diagnostics showing no error codes. The unit is operating as designed. I recommended the customer clean the filter at least once every other week in order for the OWI sensor to fully function properly. No water leaks observed during service and no parts installed today. Job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Leander, Texas 78641

Miguel

Job Details: 01/27/2025

Arrived on site for icemachine not working. Found unit seems to have no power and is full of water. Recovered water. Replaced rear drain pump. Verified operation. Call complete. W11539855

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wimberley, Texas 78676

Andrew

Job Details: 01/27/2025

Arrived on site to test unit for tapping sounds. Was unable to replicate issue. Took unit apart and secured any loose items that may cause tapping/ vibrating noises. Replaced front bearing(279441) as a precautionary measure. Noise is not present at this time. Advised customer to monitor.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Austin, Texas 78750

Miguel

Job Details: 01/27/2025

Arrived on site for knobs not working and not being aligned. Back knob doesn't turn properly. Found the unit was mounted to tight and did not allow knob or manifold to sit properly. Set install brackets correctly. Verified operation. Call complete. No parts

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Liberty Hill, Texas 78642

Daniel A

Job Details: 01/27/2025

"Arrived on site to inspect dryer, not turning off and running constantly unless unplugged. Upon further inspection, I found that the motorrelay was stuck in the closed position, causing voltage to run through the motor unless it was unplugged. I followed safety protocol and documented my findings. I replaced the main control and tested the dryer. The dryer is now operating as designed. W11728014. SR number 7740784303"

We serviced a

KITCHENAID DISHWASHER

Model KUDS03STSS3

Near Austin, Texas 78730

James K

Job Details: 01/27/2025

"KUDS03STSS3 Arrived on site to follow up on repair after fixing the plumbing issue. Upon arrival, confirmed, plumbing issue is fixed (picture attached). Customer mentioned unit will not drain intermittently and will have to start 3 cycles to manually drain out water. Entered diagnostics and found no stored errors. Ran diagnostics and found no issues. Unit washes, heats and drains normally. Checked BLU/RD tracer and WH/RD tracer and reads continuity. Harness connecting to thermostat and heater has continuity. Due to customer stating an intermittent issue, proceeded to replace WPW10084141 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM2

Near Liberty Hill, Texas 78642

Daniel A

Job Details: 01/27/2025

"Arrived on site to inpsect dishwasher not cleaning properly. Upon further inspection, I placed the unit into service mode and observed error F4E3 (motor not running). I verified that the motor is receiving correct voltage. The motor has failed due to being seized. I am ordering the pump and motor W11613479. No water leaks observed during service. I am scheduling return service for 2/3. ; schdld next appmnt for 2/3 MON !"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Buda, Texas 78610

Leonardo

Job Details: 01/27/2025

Arrived on site to realce valve and igniter. Replaced both parts test unit and unit test good. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Blanco, Texas 78606

Andrew

Job Details: 01/27/2025

Arrived on site to test unit for taking sound. Verified with customer noise was from diffuser. Replaced diffuser(W11236851). Noise is no longer present. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Spicewood, Texas 78669

Andrey

Job Details: 01/27/2025

"Arrived on site to test unit for burner not lighting, tested unit found FL burner struggling to light, replaced burner and tested, unit is now running as designed, job complete installed W11344539"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Round Rock, Texas 78681

Miguel

Job Details: 01/27/2025

"Arrived on site for dishes getting dirty. Not cleaning properly. Ran diagnostics and found no error codes. Inspection found lower spray arm clogged. Replaced lower spray ar,. Advised customer to run cleaner. All components working as designed. Call complete. W11579565"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Leander, Texas 78641

Scott

Job Details: 01/27/2025

Arrived on site for long dry times . Dryer is heating. Found lint building up on backside of lint trap and lint building up around door . Ran temp and air flow tests. Found air flow restricted. Advised having landlord to get vents cleaned . Cleanedsmall lint out of unit passed. No parts installed . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Buda, Texas 78610

Tim M

Job Details: 01/27/2025

"Arrived on site to test unit for no power. Upon arrival customers stated the power button does not working, cannot start a cycle. Tested unit, when pressing on the power button found no tactile feedback. Removed console and found encoder has popped out of its clips. Installed encoder and secured with a screw. Tested unit, power button now reacts to input. Console powers on and cycle starts. Unit is now running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RW00

Near Georgetown, Texas 78633

David Z

Job Details: 01/27/2025

"Arrived on site to diagnose refrigerator that leaks water and is not cooling. On arrival found both compartments room temp. Fans are running, lights are on. Heard clicking from the compressor. Checked rear of unit and found compressor is hot, start device just clicks. Unit showing signs of sealed system failure, and based on age id suspect unit is contaminated with oil. Ordering sealed system parts to resolve. Returning tech to check for oil filled system, and if contaminated tech line should be called prior to additional repairs. Office to schedule return visit. Unit does have lokrings but should be able to repaired with brazing, ordering lokring Kit as well if needed. ; ordrng 1 W11686820 (Compressor) and 1 W11550396 (Evaporator) and 1 W11733334 (Condenser) and 2 W11506635 (Access Valve)s and 1 W10143759 (Drier) and 1 Lokring (Lokring Kit)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Round Rock, Texas 78681

Miguel

Job Details: 01/27/2025

"Arrived on site for washer making noise. No errors stored. Inspected and found gesrcase oil leaking on actuator and cam and belt have worn, replaced hearcsse, splutch, actuator, and belt, vedified operation. Call complete, W11449840"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Kyle, Texas 78640

Leonardo

Job Details: 01/27/2025

Arrived on site to test unit for unit not getting to temp. Test unit by pre heating unit to 350? to test average temp. Unit reached 350? and found average temp of unit is 356? job complete. No one home to sign

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Lorena, Texas 76655

Tyler

Job Details: 01/27/2025

Arrived on-site for refrigerator not cooling in the freezer section. On arrival confirmed complaint and found evaporator Not plugged in all the way and not turning on.I locked in the harness and found evaporator fan running as designed an informed customer to allow twenty four hours for unit to stabilize temps. Also found d harn3ss to valve broken and only71v to single valve and wouldn't allow any water to come through ordering w11421923 harness and office to reschedule onc3 availability of parts is known.; ordrng 1 w11421923 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Marcos, Texas 78666

Brandon

Job Details: 01/27/2025

"Arrived on site for customer complaint of unit leaking. Found unit leaking from cracked water valve. I replaced valve, but the failed valve leaked on the control, will need control, as well as suspension. Part used w11210459 and left with customer ; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)"

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Lago Vista, Texas 78645

Daniel A

Job Details: 01/27/2025

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I found that the dryer had a tear in the vent hose from being jammed against the wall. I shortened and fixed the vent hose and positioned it so that it would not obstruct airflow. I ran an airflow test, and the dryer is now getting good airflow. The dryer is operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near New Braunfels, Texas 78132

Andrew

Job Details: 01/27/2025

Arrived on site to test unit for rattling sound. Verified with customer noise is damper. Replaced damper(WPW10594329). Unit now working as designed. Job complete.

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS1

Near Austin, Texas 78701

James K

Job Details: 01/27/2025

"WVU37UC0FS1 Arrived on site for blower fan, making noise. Upon arrival, turned on blower to high-speed it started to produce a rattling noise. Upon closer inspection, noticed screws, holding the grill to the housing is too tight. Corrected grille installation and retested. Unit is functioning as designed. No parts needed. No one available to sign"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ6

Near Austin, Texas 78701

James K

Job Details: 01/27/2025

"WEG750H0HZ6 Arrived on site for unit cabinet light always on. Upon arrival, tried pressing light on and off switch and still continues to stay on. Proceeded to check door switch and found harness connector to be loose. Refastened and secured connection. Tested unit and now unit is functioning as designed. No parts needed. No one available is assigned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gatesville, Texas 76528

Jonathan M

Job Details: 01/27/2025

"Arrived on-site for a refrigerator that has a light out in the freezer section and is showing a replace filter light. Inspected unit and work area. I opened the freezer and attempted to press on the door switch. I found a little bit of ice coming out from within the door switch and the door switch immediately began turning the freezer light on and off. I found no frost build up in the freezer sections or gaps between the gasket and liner. I tested the door several times and found the unit working and operating as designed. The customer stated that the filter. They replaced not too long ago, and it was able to run through two or three ice, making cycles before the replace filter light came on. I showed the customer how to reset the filter on the UI and answered several of the customers questions regarding the unit. The unit is working and operating as designed. Call complete. No parts were installed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78754

Matthew

Job Details: 01/27/2025

Arrived onsite for f5 e3 error code door lock. Upon inspection found door latch stuck in the closed position. Not allowing unit to start any cycle. Replaced door latch and strike tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedW11565030W11316914

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78744

Leonardo

Job Details: 01/27/2025

Arrived on site to test unit for cooling fan making loud noise. Pulled unit out to check the cooling fan in the back of the unit. Test unit and found wire hitting the cooling fan. Removed wires away from blower blades test unit and unit test good job complete. No parts used. No one here to sign.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kyle, Texas 78640

Tim M

Job Details: 01/27/2025

"Arrived on site to replace previously diagnosed parts. Before installing parts, greased up the inner tub ring due to squeak noise coming from that area. Ran a spin to disperse the grease evenly. Tested unit, squeak sound seems to have subsided. Ran a diagnostic cycle, at this time unit is running as designed. Advised customer to run a couple cycles, if squeak returns and callback occurs, recommend returning with a gear case. No leaks detected, no parts installed, job complete."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Killeen, Texas 76549

Robert

Job Details: 01/27/2025

"NTW4519JW2 Arrived on site for a washer not working . On arrival found product unplugged and client stated it has been unplugged for a week. They described the issue that it would stay on sensing fill and not move to next cycle. I ran diagnostic and didn't see any error codes i calibrated and tested, product working as its designed. Tested in customer mode on quick wash product is working as its designed. I'm thinking that when client left it unplugged for a week it deleted error codes and now it's working correctly . Client just arrived and told me it was draining only I checked wireharness that was good . I'm ordering control board and returning parts just in case needed. Office to reschedule for client thank you.; ordrng 1 W11607637 (Main control)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Austin, Texas 78753

Joe Z

Job Details: 01/27/2025

Arrived on site for oven not reaching temperature. Upon arrival customer described issues and showed me thermometer that was being used. Explained to customer about pointer W10565140 which states dial up and infrared thermometer cannot be used. Preheated oven to 350. Monitored temperature using thermocouple. Preheated oven to 350. Unit began to heat cycle. After 3 cycles get average cooking temperature at 332. Replaced control WPW10556710. Test unit again and getting average of 351. Unit is now operating as designed. No gas leaks present. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Leander, Texas 78641

Scott

Job Details: 01/27/2025

"Arrived on site for range with broken bulb in oven . Found light bulb broken in light socket. Unable to remove base of bulb . Replaced socket and bulb W10888179, W10856866. Cavity light is working properly now . No other issues found . No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS245LX1

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 01/27/2025

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the right 3rd level track. Upon arrival, I found that the correct part number had been ordered, but the incorrect part was in the box. I notified the office of the issue and the customer as well. Ordering another 3rd level track right side and scheduled return service for 02/03/25. No water leaks observed during service. ; ordrng 1 W11047815 (Right 3rd level track) and 1 CNOTE (INSPECT BEFORE RETURN SERVICE)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Lago Vista, Texas 78645

Daniel A

Job Details: 01/27/2025

"Arrived on site to inpsect dryer with noisy operation. Upon further inspection, I tested the dryer and heard a loud squealing sound. I gained access to the inside of the dryer and found that one support roller had failed due to a crack in the hub of the roller. I installed the dryer repair kit with all four rollers, pully and belt. I reassembled the dryer and tested it. The dryer is now operating quietly as designed. 4392067"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Leander, Texas 78641

Miguel

Job Details: 01/27/2025

"Arrived on site with parts ordered for dispenser sticking, replaced switch, paddle, and ice dispenser door. Verified operation. Call complete. W11189145, W11679631, W11087492"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Belton, Texas 76513

Sterling

Job Details: 01/27/2025

On i spection of panel found panel is for a gas dryer not electric. See quick pics. Verified part number is correct. Reordering w11402953 office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS2

Near Killeen, Texas 76549

Robert

Job Details: 01/27/2025

RF368LXPS2 Arrived on site from previous visit to install parts i installed terminal block tested product works as it's designed.

We serviced a

KITCHENAID OVEN

Model KODE900HSS21

Near Austin, Texas 78732

James K

Job Details: 01/27/2025

"KODE900HSS21 Arrived on site for unit, not keeping temp. Upon arrival, customer stated error code F6E4came up again. Customer stated they would have to shut the breaker on and off in order for unit to work again. Proceeded to look up system information and found model number is correct. Checked error codes and found no stored errors. Called techline and spoke with Steve SR#7740821352 and stated to replace the harness, from the control to the UI ij addition to thr UI assembly. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Austin, Texas 78728

Matthew

Job Details: 01/27/2025

"Arrived onsite for unit not cooling inside both cabinets. Compressor would ramp up to 12amps then shut off. Pierced system and found unit still charged. Proceeded with compressor replacement . Replaced compressor, access valve an uvv drier. Pulled vacuum and charged per spec. Powered unit and compressor is now running. Customer will monitor next 48hrs job completed. Parts usedW11506635Wpw10143759w10233960"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, Texas 78738

Andrey

Job Details: 01/27/2025

"Arrived on site to test unit for water leaking, tested unit found water leaking from sump, replaced sump and tested, unit is now running as designed no leaks detected job complete installed W11416362"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Austin, Texas 78744

Leonardo

Job Details: 01/27/2025

Arrived on site to test unit for water coming from the front of the door. Test unit and found upper rack not sitting correctly not leveled not making good contact with feed tube in the back causing unit to leak. Secured the top rack correctly test unit and unit test good job complete. No one here to sign

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, Texas 78732

Andrey

Job Details: 01/27/2025

"Arrived on site to replace previously diagnosed compressor, evaporator, access value and drier, installed parts and charged system 5.75oz of 134a , unit is now running as designed no leaks detected job complete installed W11506635, W10843121, W11735041, WPW10218037"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS05

Near Austin, Texas 78759

Joe Z

Job Details: 01/27/2025

"Arrived on site for high pitched sound. Upon arrival, customer demonstrated issue of right side door Squeaking when opening door. I confirmed noise coming from top hinge on right door. Inspected hinges and found slightly bent downward causing screw from arm extension is rubbing bracket on underside. Need to order hinge parts. Ordering parts office to reschedule ; ordrng 1 WP2307857 (Right side extension assembly) and 1 W11218690 (Hinge) and 1 W11403572 (Bracket)"

We serviced a

AMANA WASHER

Model NTW4651BQ0

Near Waco, Texas 76710

Tyler

Job Details: 01/27/2025

Arrived on-site for washer not filling or cycling. On arrivql foundno errors but found actuator wasnt shifting over. Replaced actuator(wpw10006355) and also found d suspension rodsall2oing u it to touch the ground fully. Ordering W10780045 rods and rescheduled customer for02/03/25; ordrng 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near New Braunfels, Texas 78130

Andrew

Job Details: 01/27/2025

Arrived on site to test unit for intermittent no water dispensing. Found RC door closed for extended periods of time throughout the day. Advised customers to turn temp up as unit is designed for doors to be opened throughout day. Replaced name plate(W11223753). Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Austin, Texas 78724

Joe Z

Job Details: 01/27/2025

"Arrived on site for unit not draining. Upon arrival tenant states that unit was running out of balance, then unit operated. Ran diagnostics and get error code F0-E5 off balance load. Ran automatic test cycle and complete correctly. Ran a drain and spin and unit operates as designed. Job complete Found too many blankets and too much detergent being used. Instructed tenant on washer operation and detergent use."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Austin, Texas 78757

Matthew

Job Details: 01/27/2025

Arrived for unit leaking from ice maker. On arrival found customer still has not had time to de thaw unit. Ice bucket frozen in place could not continue with repair. Advised customer that unit will need a manual de thaw. No parts used job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Round Mountain, Texas 78663

Lou

Job Details: 01/27/2025

"Arrived on site to install previously diagnosed and ordered parts. I found the unit stacked and removed the dryer from the top of the washer. Per previous techs diagnosis, I removed and replaced the main control and tested. Unit is operating as designed. Once I had the dryer back in place on top of the washer and secured to the washer, I retested in diagnostics step 12 and unit continues to operate as designed. No water leaks observed during service, job completed. W11583890"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pflugerville, Texas 78660

Matthew

Job Details: 01/27/2025

Arrived on site for unit making noises. Upon arrival customer showed video of unit making noises. Ran test 3 to confirm noise. Noise is coming from air diffuser. Replaced air diffuser and tested. Unit is now functioning properly and as designed to job completed. Parts usedw11236851; schdld next appmnt for 2/3 MON !

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hutto, Texas 78634

Sterling

Job Details: 01/27/2025

"On arrival verified complaint of not spinning. Per previous diag replaced hub and agitator. Ran diag spin cycle and tub now spins. Using rag put resistance on tub and it spins correctly. But heard some noise from belt. Visual inspection shows belt and splutch have wear. Replaced both. U it is now spinning correctly and not making noise. Job complete installed w10721967, w10528947, wpw10006384, and w11550891"

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Austin, Texas 78732

James K

Job Details: 01/27/2025

"KOSE900HSS00 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11598120 sensor, W11294389 appliance manager, W11294388 control and W10860984 convection fan motor. Tested unit and now unit is functioning as designed."

We serviced a

MAYTAG WASHER

Model MVWX500BW0

Near Copperas Cove, Texas 76522

Robert

Job Details: 01/27/2025

"MVWX500BW0 Arrived on site form pervious visit to install parts. I installed washplate, suspension, hub nut,actuator, splutch assm, gearcase, screws,retainer ,basket, and ring tub . I calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL OVEN

Model WFES3330RS0

Near Austin, Texas 78744

Leonardo

Job Details: 01/27/2025

Arrived on site to test unit for glass door coming off. Test unit and found broken handle. Replaced handle and found right side and left side door trim broken. Ordering new trims rescheduled ; ordrng 1 W10761018 (Trim side left) and 1 W10761014 (Trim side right)

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX01

Near Georgetown, Texas 78628

David Z

Job Details: 01/27/2025

"Arrived on site to diagnose ice machine making bad noise when running. I tested the unit and found it had no water turned on to it. Customer showed me a video, which sounded exactly like a recirc pump with no water in it. Ferguson came out and said the supply line isn't leaking and left, and left the water off. I ran the unit with the water on and found it was still seeping on the machine side. I showed customer pictures of the seeping / drip and let them know that hose has to be replaced. Customer also made aware this was their install visit since no repair was made, and any future visits must be functional repairs. I shut off the water supply since the leak is still present. Customer will work out line replacement with Ferguson. No parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, Texas 76528

Jonathan M

Job Details: 01/27/2025

"I arrived on site for a refrigerator that is not making ice and has a weird smell. The customer advised that the icemaker quit working several months ago, and they had noticed a smell coming from the machine at that point. He advised he didn't have time to get it fixed for a while, but the smell has seemingly dissipated slowly since then and they are no longer concerned about that. I tested the ice maker and did find the ice maker working, but found the issue was most likely with the ice maker thermistor. Ordering the ice maker and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 W11546935 (Icemaker)"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Austin, Texas 78738

Andrey

Job Details: 01/27/2025

"Arrived on site to test unit for loosing power, tested unit found unit has power but as soon as the microwave goes on the whole unit goes dark and whill need to cycle power for the functions to return, attempted to replace control but it was incorrect, office will order c troll, filter board and magnetron TOD, office to reschedule ; O-emld tckt"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Driftwood, Texas 78619

Brandon

Job Details: 01/27/2025

"Arrived on site to replace blower motor for noise. I replaced blower motor, unit tested good. If problem continues will need convection fan motor."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 01/27/2025

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I tested the unit in diagnostics and found when the reservoir fills, water leaks from the reservoir drain pump. Advanced through testing and all other components are operating as designed. Removed the reservoir drain pump and found the mount on the reservoir for the pump is badly cracked (photos). I am ordering the reservoir and reservoir drain pump and scheduled return service for 02/05/25. No water leaks observed during service and unit left turned off for safety.; ordrng 1 W11614101 (Reservoir) and 1 W11542868 (Reservoir drain pump)"

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Kyle, Texas 78640

Brandon

Job Details: 01/27/2025

"Arrived on site for customer complaint of unit leaking after the 3rd load that she did in a row. I ran a diagnostic test cycle, unit tested good. I found hot water supply a little loose, I tightend the supply line, checked for leaks, found no leaks at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near San Marcos, Texas 78666

Brandon

Job Details: 01/27/2025

"Arrived on site for customer complaint of unit not finishing cycles. I inspected the parts we replaced last time, tested good. There was still a load in the washer, but not spun dry, I ran quick drain and spin, found the load itself was extremely out of balance. In formed customer about out of balance loads and proper loading. If problem continues, will need suspension."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, Texas 78702

Wesley

Job Details: 01/27/2025

"Arrived onsite and found unit operating with failed compressor. Removed and replaced compressor and added dye drier and access valve. Pulled vacuum and checked braze joints. Charged system and checked pressures. Unit is now operating as designed with no signs of leaking. Advised customer on repair. WPW10143759, W11557425, W11506635"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Round Rock, Texas 78665

Wesley

Job Details: 01/27/2025

"Arrived onsite and delivered replacement refrigerator door to maintenance at the office. W11223753, LW10912313"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, Texas 78633

David Z

Job Details: 01/27/2025

"Arrived on site to diagnose refrigerator not making ice or water. Found ice production had returned, but dispenser was no good. Tested unit and confirmed no water being dispensed. Checked behind unit and found water damage to floor / baseboard. Traced to a small split in the water line under the condenser fan housing. I cut out the damaged section and installed a 5/16 to 5/16 fitting to fix that. I replaced the valve due to a failure in the water dispensing side. Once valve was replaced and water was restored, you could hear a loud pulsing going to the filter housing. Removed the filter and unit dispensed fine. With filter in, unit makes a fast paced thumping sound. Replaced filter housing and reinstalled filter. Verified everything working properly. Filter housing diaphragm blew when new valve was installed. No water leaks found. Made customer aware of the water damage from the leaking water line. Call completed. Parts used - W11162042, W11645245."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS21

Near Georgetown, Texas 78628

David Z

Job Details: 01/27/2025

"Arrived on site to diagnose oven that tripped breaker, and also has a timer that won't count down sometimes. First thing I noticed was that console was not making any noise. I checked errors and found F6E4 for UI/Control state. I replaced the console to resolve the lack of noise and beeps. Once installed I had an F6E6 on powerup for the control. Replaced control as well, and set unit for a 500 degree burnoff to resolve the tripping breaker. Advised customer of GFCI NUISANCE tripping and to have their builder replace the breaker with a different brand/version to resolve. Unit reached 500 degrees. Parts used - W11448962, W11600651."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, Texas 78666

Brandon

Job Details: 01/27/2025

"Arrived on site to replace previously diagnosed parts. I replaced control, calibrated unit, tested good. Part used w11607637"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Austin, Texas 78748

Brandon

Job Details: 01/27/2025

"Arrived on site to replace previously diagnosed parts, after replacing control and running a calibration, unit tested good at time of service. Parts used w1168717"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Austin, Texas 78731

James K

Job Details: 01/27/2025

"KDFM404KPS3 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11416362 pump&motor. Ran diagnostics, and still the same moaning sound is occurring. Reached out to tech thread and stated its a possible grate and diverter disc. Need to order W11416362 pump & motor assembly, along with the manifold grate and diverter disc. No water leaks detected at this time. Customer agreed to reschedule Feb 3rd. ; ordrng 1 W10903468 (Disc diverter) and 1 W11662107 (Disc diverter) and 1 W11416362 (Pump & motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, Texas 78613

Scott

Job Details: 01/27/2025

Arrived on site for rattling noise . Found frost building up on fz evap cover . Recommended to customer will need to order fz evap fan . Customer doesn't want to wait till next week when she has a day off .customer is going to find another company to do repair sooner . If she calls back to set service . Unit will need evap fan fz . No water leaks detected at time of service . No parts installed Job complete. ; ordrng 1 W11249952 (Fz evap)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78729

Matthew

Job Details: 01/27/2025

Arrived onsite for unit in a constant drain cycle. Plugged unit in and immediately drain pump started up. Found start button sunk into console area. Ordering control and drain pump office to reschedule. ; ordrng 1 W11607637 (Control) and 1 W10919003 (Drain pump motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Georgetown, Texas 78628

Miguel

Job Details: 01/24/2025

Arrived on site for dishwasher making noise and not filling with water. Vacant home. No error codes stored. Found water to dishwasher was shut off. Turned on and tested. Drain made a noise cause it was dry. Water now entering and diagsnotics completed with no problem. No noises. No leaks. Call complete. No parts.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near Georgetown, Texas 78626

Lou

Job Details: 01/24/2025

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop burners and all are heating properly. Customer advised that they cooked at Thanksgiving and the unit it operated as designed, but when they cooked at Christmas, the food did not get cooked all the way through and they noticed the bake element not staying on very long. Using my multimeter, I placed my thermal coupler in the middle of the center rack and tested temps on Bake at 350 degrees. I found that after the unit reached preheat, the control relay for Bake was not cycling properly and the unit it was not holding temps. I tested the sensor and found it at 1.545kohms well within range at 300 degrees. I removed and replaced the main control and retested and unit is operating as designed. Job completed."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Austin, Texas 78758

Joe Z

Job Details: 01/24/2025

"Arrived on site for has power but does not start. Upon arrival, ran diagnostics and get error code F5-E1 lid switch fault. When trying to run a normal cycle lid lock light blinks and does not allow unit to start. Need to replace lid lock. Replaced lid lock W11307244. Test unit and is now operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5030PS00

Near San Marcos, Texas 78666

Andrew

Job Details: 01/24/2025

Arrived on site to test unit for simmer flames being to high. Adjusted flames to recommended and unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Round Rock, Texas 78665

Andrew R

Job Details: 01/24/2025

Arrived onsite for dryer tripping breaker. I found the ground on the prong to have a scorch mark on it. I found the wires on the plug to have continuity. No issues with cord. I tried plugging the unit in with L1 L2 and N un attached and the breaker still trips. There is an issue with the outlet or electrical considering with no wires attached the breaker will trip. I called Techline spoke with Adrian. Could not get a SR as their system was down however it has been reported. Call complete. No parts installed. No customer on site for signature.Apt 11302

We serviced a

WHIRLPOOL DRYER

Model MGD4200BW0

Near Waco, Texas 76712

Sterling

Job Details: 01/24/2025

"On arrival verified complaint of unit taking to long to dry. Verified voltage and polarity are correct. Inspected vent and found vent line is partially rushed. Ran vent testwith vent meter and found red failed. Dis connected vent and re ran test found green passed. Verif8ed temps during cycle Checked temps and had 135 145, 150, 145, 152, 148. Avg is 146. Temps are good. Unit is working correctly but vent is restricting air flow. Adjusted vent line for customer. See quick pics. Job complete no parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, Texas 78704

Wesley

Job Details: 01/24/2025

Arrived onsite and found unit operating with frozen water line intermittently. Used permagum to direct airflow around the tubing optimally. Made adjustments to temp and baffle to repair. Advised tenant and maintenance on findings. All checks good. 212643

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, Texas 78660

Joe Z

Job Details: 01/24/2025

Arrived on site for door not closing correctly. Upon arrival inspected unit. Found that left side hinge was not in correct position. Removed door and reinserted hinges into receiver correctly. Door no closes evenly on both sides. Job complete

We serviced a

KITCHENAID FREEZER

Model KUWS24RSBS24

Near Austin, Texas 78746

Wesley

Job Details: 01/24/2025

Arrived onsite and replaced the defrost timer. Replaced defrost timer and verified operation. All checks good. Unit is now operating as designed. W11609704

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Austin, Texas 78727

Joe Z

Job Details: 01/24/2025

"Arrived on site for detergent dispenser door not opening. Upon arrival, test unit and confirmed issue. Replaced dispenser W11412300. Test unit on automatic test cycle and dispenser door opened correctly. I then ran a quick wash cycle to ensure correct operation during consumer cycle and Unit is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Round Rock, Texas 78664

Andrew R

Job Details: 01/24/2025

Arrived onsite for previously diagnosed parts. I replaced the control and tested unit. Unit operates as designed and completed cycles as designed. No water leaks present. Call complete. Installed W11683480 control.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Kempner, Texas 76539

Tyler

Job Details: 01/24/2025

Arrived on-site for washer moving and being out balance. Installed stator(w11354541) control(w11680389) tub(w11460604) rotor(w11314361) and dampeners(w11316766) cycled wash spin etc. Washer is performing as designed no leaks . Call complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manor, Texas 78653

James K

Job Details: 01/24/2025

"MVW7232HW0 Arrived on site for unit not starting. Upon arrival, search erora codes and found F7E4. Cleared code. Proceeded to inspect slider and found metal ring detached from the slider. Proceeded to replace W10734521 slider. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lockhart, Texas 78644

Andrey

Job Details: 01/24/2025

"Arrived on site to test unit for not working properly, tested unit found drain pump activated and will not disengage, found no kinks or holes in the pressure hose, will need control to fix issue, ordering parts office to reschedule ; ordrng 1 W11607637 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Pflugerville, Texas 78660

Joe Z

Job Details: 01/24/2025

Arrived on site for water dispenser not operating. Upon arrival. Found ui is not responding. Need to replace ui. Replaced ui and test unit. Unit is now operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM07

Near Manor, Texas 78653

Matthew

Job Details: 01/24/2025

"Arrived onsite for no cool. Inspected unit and found compressor ramping to 9amps then cutting off. Unit needed compressor replacement. Replaced compressor, dye drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS2

Near Kempner, Texas 76539

Robert

Job Details: 01/24/2025

KTTS505ESS2 Arrived on site from previous visit to install part. I installed the pedal last one was defective I tested product works as it's designed. Client tested as well as is happy with repair.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Leander, Texas 78641

Miguel

Job Details: 01/24/2025

Arrived on sote for washer making a loud noise. Ran diagnostics and found no error codes. Found and removed coins from basket. Found the water hose was hitting the back wall making a loud noise. Corrected water lines. Verified operation. Customer says noise was a grinding. Inspected and found hub worn. Call complete. Reset for Friday pm. ; ordrng 1 W10528947 (Hub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, Texas 78759

James K

Job Details: 01/24/2025

"WDP540HAMZ4 Arrived on site for unit not starting. Upon arrival, customers stated the start button will work intermittently. Proceeded to replace W11637581 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near New Braunfels, Texas 78130

Andrew

Job Details: 01/24/2025

"Arrived on site and replaced control kit(W11533213), fill tube and heater assembly(W11366500), dual valve(W11535162), inlet valve(W11312191) and ice maker(W11557001). Unit completed all diagnostics with no issues. Advised customer to monitor. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Bastrop, Texas 78602

Andrey

Job Details: 01/24/2025

"Arrived on site to test unit for over temp, tested unit found console not registering any temps in diagnostics, replaced control and thermostat as precautionary and tested, unit is now running as designed job complete installed WPW10181986, W11594224"

We serviced a

KITCHENAID RANGE

Model KCGC558JSS00

Near Lampasas, Texas 76550

Tyler

Job Details: 01/24/2025

"Arrived on site for cooktop with gaps in front left and right Corners. On a4rivla confirmed issue and was able to adjust right side and remove gap but found left side wouldnt adjust, will need 5o report fi dings to techline to see if any further repair could be made to resolve gap."

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Austin, Texas 78737

Brandon

Job Details: 01/24/2025

"Arrived on site for customer complaint of unit making a banging noise during spin. Found suspension needs replacing, tub ring is broken and needs replacing, as well as dog ears for the agitator. Ordering parts to be installed on return visit; ordrng 1 WPW10215107 (Tub ring) and 1 80040 (Dog ears)"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78723

Leonardo

Job Details: 01/24/2025

Arrived on site to test unit for lights not working. Test unit and found non light coming on. Removed top cover to check voltage and found P7 connecter disconnected. Secured connection test unit and lights are working correctly job complete no parts used.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, Texas 78641

Daniel A

Job Details: 01/24/2025

Arrived on site eo installed previously diagnosed and ordered part per previous technician. I installed the control and recalibrated and tested the unit. The washer is now operating as designed. No water leaks were observed during service. W11607637

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Georgetown, Texas 78633

Lou

Job Details: 01/24/2025

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-motor failure and F9E1-drian pump failure. I cleared the codes and continued with testing and found the motor has failed but the drain pump is operating as designed. I gained access to the sump assembly and removed and replaced the sump assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11460946"

We serviced a

GE REFRIGERATOR

Model ZISS480DNESS

Near Seguin, Texas 78155

Andrey

Job Details: 01/24/2025

"Arrived on site to test unit for no ice production, tested unit found failed ice maker, did not get approved for replacement, at this time job complete no parts installed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADB2

Near Temple, Texas 76502

David Z

Job Details: 01/24/2025

Arrived on site to install new dishwasher tub on unit due to a hole. Swapped over all necessary parts to new tub. Added some silicon on the fill box since I saw it had some hard water crust on it. Tested unit with everything installed and confirmed no water leaks at all. Unit working as designed. Parts used - W11513977.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Manor, Texas 78653

James K

Job Details: 01/24/2025

"WOC54EC0HS20 Arrived on site microwave periodically shutting off. Upon arrival, customer stated has been working but just had one Power Loss indication. Unit is functioning as designed. No parts needed"

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Leander, Texas 78641

Scott

Job Details: 01/24/2025

Arrived on site for dryer throwing 3-1 error code . Tried running temp checks and a min into cycle unit threw error code . Outlet thermistor is getting good resistance 12k . Replaced control. W11618921. Dryer is performing normally now . No new error codes . Did recommend having exterior vent checked . Job complete

We serviced a

WHIRLPOOL RANGE

Model WOES5030LZ00

Near Pflugerville, Texas 78660

Matthew

Job Details: 01/24/2025

Arrived onsite for units fan not working. Upon inspection found customer thought his convection fan wasn't working. Informed customer that fan will only run in convection bake mode. Showed customer how to use unit properly. No parts used job completed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Harker Heights, Texas 76548

Robert

Job Details: 01/24/2025

"WTW4855HW1 Arrived on site form pervious visit to install parts. I installed washplate,belt, gearcase,actuator, basket,screws,retainer, and screw . Calibrated and tested product works amazing no water leaks visible from main water supply."