We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78735
Matthew
Job Details:
10/24/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Pulled unit from wall and found supply voltage issues. Found L1 120vac and L2 80 volts. Notified customer that an electrician will needed to fix the issue and restore the full 240 vac.
We serviced a
WHIRLPOOL WASHING MACHINE
Model WFW95HEXW2
Near Austin, TX 78730
David S
Job Details:
10/24/2022
"Arrived on site for dryer making a noise, customer stated the washing machine was leaking after it had been removed from the cabinet. I inspected the unit and work area. I gained access to the interior of the washer and ran a diagnostics cycle. I found the drain hose not in the stand pipe properly causing water to over flow. I corrected the drain hose
We serviced a
KITCHENAID OVEN
Model KOSE507ESS05
Near Andice, TX 78628
Kimo
Job Details:
10/24/2022
Arrived onsite for and oven that is not cooking evenly. Up arrival I performed a temp test and found the the unit is heated as normal. Cx showed me a picture of bacon the they were cooking in the oven and it showed that One side was crispier than the other. I advised the cx that oven may have hotspots in them and what could help is if they turn the dish they are cooling halfway through the cooking process. As I could not find any sort of failure I contacted Butch at techline and advised of the findings and it was determined that the unit is operating as designed and was given the same advice that I gave to the cx. Sr#7734889534.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kimo
Job Details:
10/24/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Dispenser W10861000 and tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Kimo
Job Details:
10/24/2022
"Arrived onsite for to install properly diagnosed parts. Upon arrival I installed new tub,Sump&motor and tub shield. And tested unit and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS1
Near Georgetown, TX 78628
Kimo
Job Details:
10/24/2022
Arrived onsite for dishwasher what is flashing the f8e4. Upon inspection I found that the drip pan was full of water which can be cause by an over sudsing issue. I went over properly detergent use and I removed the water and tested unit several time checking for leaks and found none and unit is operating as designed. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78738
Leonardo
Job Details:
10/24/2022
Arrived on site to test unit for unit not heating. Test unit and found door key not making contact with switches on right side. Adjusted the switch holder on right side closed door and unit heating and door closing correctly job complete.
We serviced a
WHIRLPOOL FREEZER
Model KSCS23FTSS02
Near West Lake Hills, TX 78746
Wesley
Job Details:
10/24/2022
Arrived onsite and found unit leaking from drain tube clog. Found old debris and confirmed the tube had not been cleaned on first repair other than by use of hot water. For this reason the manual removal and cleaning of the drain tube is covered by the one year workmanship guarantee. All checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
Arrived on site to diagnose refrigerator with freezer light out. Examined unit and found some RC lights out as well. Replaced freezer module per SP W11460554F. Tested unit and found all lights working properly. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Matthew
Job Details:
10/24/2022
Arrived onsite for oven error code and temperature discrepancies. Tested temperature sensors and both were good. Inspected gaskets are in good condition. No rips tears or stiffness. Issues are electronic. Replaced both controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Gerry C
Job Details:
10/24/2022
"Arrived to instal previously diagnosed and ordered parts JBZFL30IGX00. Upon arrival I found the ice bin completely full and the ice was properly sized with a good appearance. I suspect the prior issue was completely due to the supply line freezing and due to current operation and prior findings of all correct voltages and resistances, no further action should be taken. The unit was not set well within the chassis and I corrected and matched to the cabinet. Operational test good, no leaks observed during service. I contacted the MFG tech assist line and advised of my findings, SR# 7734387162, tech Bruce. The tech advised no further action and if future issues arise, W11515313 and W11234554 should be replaced at that point."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Bastrop, TX 78602
Joe Z
Job Details:
10/24/2022
"Arrived onsite for Leaks water. Upon arrival inspected unit and is off. Restored power and ran unit. Found unit is leaking from drain pump. Found drain hose is not secure.Secured hose, And test unit. Watched unit cycle several times and then begin to make ice. Unit is operating as designed. No leaks present at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Wesley
Job Details:
10/24/2022
"Arrived onsite for door closure issue and temperature concerns with wilting produce. Found customer storing food at the warmest fridge setting. Which was leaning the true temperature in the 40-50 range. Advised that for refrigerated food to stay good it must be maintained at a dry, dark temp of 33-41f and that moisture on fleshy leafy vegetation or in produce bags will allow for faster food wilt. Along with freezing temperatures or temperatures warmer than 41f. Door is operating as designed. Instructed customer on door operation and design."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Smithville, TX 78957
Joe Z
Job Details:
10/24/2022
"Arrived onsite for Dryer Stops Mid-Cycle. Upon arrival test unit and is operating correctly. Customer showed me a video she recorded. Video shows that after after a while unit stops heating and after restarting, the time starts counting down , but the basket is not turning and unit will not heat. After letting the unit sit for more than 10 minutes it will then operate. Need to replace control due to relay not sending voltage. Replaced control and thermistor. Test unit and unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manchaca, TX 78652
Kevin
Job Details:
10/24/2022
"Arrived on site and replaced gasket ordered by previous technician, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Buda, TX 78610
Joe Z
Job Details:
10/24/2022
Arrived onsite to install previously ordered parts. Upon arrival ran diagnostics and got F8-E1 long fill. Test unit on automatic cycle and unit operates correctly. Customer explained that the issues seems to be intermittent. Replaced control W11498796 and water valve W11038689. Unit is operating as designed. No leaks present as this time Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details:
10/24/2022
Arrived on site to install previously ordered part. Replaced control W11203924. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Wimberley, TX 78676
Andrey
Job Details:
10/24/2022
"Arrived on site to replace 12 LED module per W11606409 S-code S84638, replaced led modules all light are now working properly, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Wimberley, TX 78676
Andrey
Job Details:
10/24/2022
"Arrived on site to replace previously diagnosed latch, replaced latch, ran diagnostics cycle, all components are running properly, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Round Rock, TX 78681
Paul
Job Details:
10/24/2022
Arrived onsite for a dryer that has long dry times and keeps adding time when the clothes are already dry. I tested the unit in a regular cycle with nothing in the dryer and it counted down from 57 minutes to 42 minutes and never dropped time or shut off with the UI changing from sensing to wet. The tech sheet in Service Matters does not give diagnostics steps and the service manual I found after removing the engineering digits is for an older model dryer. While on hold for techline I tested the sensor circuit from the control and it tested good. I found the wall outlet with reverse polarity and I explained to the customer that on these newer machines this can make the controls wig out. I explained to the customer how to test the unit and what to look for with no clothes loaded. Mr is going to correct the polarity at the outlet and then will test it and call us if needed. If customer calls back we need to return with the control. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3625XB00
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
"Arrived on site to diagnose cooktop that was always sparking when plugged in. On arrival found issue was already resolved. Cleaning person likely got chemicals in the switch causing it to short, but once it dried it went back to normal. No service needed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
"Arrived on site to diagnose range that is shutting off during extended cooking periods. Unit would essentially stop heating, even tho control was powered. Customer said it has happened several times, and they would have to stop the cycle and restart it to fix it. Last time this happened they could not restart it. Replaced control to resolve. Custoner will follow up if issue returns. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
"Arrived on site to diagnose oven that is not making any sounds from the console. Customer advised me none of the buttons make noise, and no preheat timer noise. I tested the unit and confirmed all sounds were absent, volume set to max. I power cycled the unit and retested. Once power cycle was completed I verified proper operation and sounds present. Advised customer to connect the unit to the whirlpool app to allow for software updates. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Wimberley, TX 78676
Andrey
Job Details:
10/24/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker is off, turned on ice maker, ran diagnostics test, IM completed cycle and filled with water, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Vincent
Job Details:
10/24/2022
"Arrived on site to install parts ordered. Installed control board, Orion board and sparsh UI. Leveled unit on feet. Unit should be working as designed. No leaks. Where observed during service. Job completed"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Georgetown, TX 78628
Kimo
Job Details:
10/24/2022
"Arrived onsite for a cooktop that has broken knobs. Upon arrival I found that the knobs when broken. I replace the knobs and tested unit and found unit operating as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Austin, TX 78749
Matthew
Job Details:
10/24/2022
Arrived onsite for dishwasher door falling down when opened. Upon arrival inspected unit. Inspected hinges and found left hinge failure. Replaced left hinge W11573703. Tested unit and unit is functioning properly. Customer approved door operation. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Austin, TX 78737
Kevin
Job Details:
10/24/2022
"Arrived on site and found left front burner takes longer to ignite than others. Removed burner head and loosened Phillip screws 1/4 turn each. Sent in a video of burners igniting after adjustment. Customer is happy with it now, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78746
Wesley
Job Details:
10/24/2022
Arrived onsite for minimal frost on the evap cover. Found the frost to be superficial. Changed the defrost to 8hr cycle and advised customer on design and proper storage. All checks good. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78734
Vincent
Job Details:
10/24/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was not draining. Inspected the drain and it was clogged at the garbage disposal area. Entered diagnostics and found error code 6-4 5-1. Unclogged unit and retested and its now operating as designed. No leaks where observed debuting service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Braunfels, TX 78132
Andrew
Job Details:
10/24/2022
Arrived on site and replaced previous diagnosed deli door and deli ui. Unit working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78739
Matthew
Job Details:
10/24/2022
Arrived onsite for microwave intermittently heating. Upon arrival inspected unit. On first test unit did heat. Customer stated at time will heat and other does not. Also noticed the sound of the magnetron engaging. Found switches not actuating properly. Opened housing and adjusted switches to be positioned closer to the front of the unit. Tested unit multiple times and had no issues. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW3
Near Driftwood, TX 78619
Kevin
Job Details:
10/24/2022
"Arrived on site and inspected washer and found detergent pump is operating properly, took video, ran automatic test 12 and this completed properly. Could not find any issues with washer,
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Kevin
Job Details:
10/24/2022
"Arrived on site and replaced missing nameplate, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Blanco, TX 78606
Andrew
Job Details:
10/24/2022
"Arrived on site and replaced compressor from previous diagnosis. Replaced compressor, drier and access. Vacuumed system and held vacuum for 20mins. Charged to specs, frost pattern developing nicely. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Horseshoe Bay, TX 78657
Gerry C
Job Details:
10/24/2022
"Arrived to inspect temperatures. I set the unit to 350 bake and allowed it to reach a full preheat after approximately 0 minutes. Temperatures were 367 344 373 340, 357 average and within mfg specifications. I advised the CX of my findings and they prefer a slightly warmer actual temperature and I induced a five degree offset and advised them how to adjust further if desired. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Blanco, TX 78606
Andrew
Job Details:
10/24/2022
Arrived on site and replaced previously diagnosed ice maker and dispenser ui per Techline. pressure exiting regulator was 53psi. Unit working as designed. Advised to monitor. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Matthew
Job Details:
10/24/2022
Arrived onsite to replace faulty control. Replaced control and tested. Calibrated new control and ran auto test. All test passed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Pflugerville, TX 78660
Cliff
Job Details:
10/24/2022
Arrived on site to diagnose a dishwasher that is not draining properly. Tested all parts and components and found no failures to unit at this time. Did note excess suds that are not allowing OWI sensor to register properly. Advised customer on findings and soaps to use to prevent sudsing. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Maurice R
Job Details:
10/24/2022
Arrived onsite for dishwasher basket was broken. On inspection found the wheels on the upper rack have come the off the basket. Installed the wheel kit on the unit. The basket is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78626
Maurice R
Job Details:
10/24/2022
"Arrived onsite for dryer not heating. On inspection found that there was no power to L1 L2, there was 120v from L1 to neutral and ground. There was 120v from L2 to neutral and ground. There was 240VAC from ground to neutral. The outlet was missed wired. CX will get electrician to fix."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78737
Kevin
Job Details:
10/24/2022
"Arrived on site and found saved error codes F8E4, F8E2, found some water in overflow tray. Removed front panel and did not see any evidence of leaking. Uninstalled dishwasher and started a normal cycle and observed it for 20 min and did not find any leaking. Took videos and documented them with tech line, 7734887931"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78703
Luis
Job Details:
10/24/2022
"Arrived on site. Powered unit on ran diagnostics all test passed,ran unit brought a normal operating cycle,waited ice slab formed and dropped to grid cutter,ice cycle continued unit appears to be working as designed. Advised customer if in 24 hrs no ice to call back to office to reschedule and have machine running 24hrs before next visit. If issue continues possibly might need valve."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Killeen, TX 76543
Tyler
Job Details:
10/24/2022
Arrived on site for range needing previously diagnosed infinite switch. Upon arrival installed required part. Reassembled and tested unit and found front right burner functioning as designed. Call complete
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Spicewood, TX 78669
Leonardo
Job Details:
10/24/2022
Arrived on site to test unit for door coming out. Test unit and found door hinge not sitting in hinge receiver correctly. Secured door to hinge receiver test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Temple, TX 76501
Tyler
Job Details:
10/24/2022
Arrived on site for microwave missing balancing ring for turntable plate. Upon arrival confirmed issue and install required par and found microwave working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Austin, TX 78753
Cliff
Job Details:
10/24/2022
Arrived on site to diagnose a microwave that is resetting constantly. Found cavity t-stat 90+ percent failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24GS0
Near Austin, TX 78759
Wesley
Job Details:
10/24/2022
Arrived onsite and replaced the console and touch harness to repair unit. W11199895 and W11486759. Unit is now operating as designed. Reinstalled unit and tested. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details:
10/24/2022
Arrived on site to diagnose a Whirlpool dishwasher WDF520PADM9 that has a broken sprayer arm. Found upper rack sprayer mounting tabs broken and replaced sprayer. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Spicewood, TX 78738
Vincent
Job Details:
10/24/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was igniter keeps clicking and sparking when it was turned off. Contacted Whirlpool safety and spoke to sherell Sr#773485657 and explained that it would need the spark module and the harness. Replaced the parts and retested. Unit is now operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
Arrived on site to diagnose vent hood with non working fan. Tested switch and found the fan is not coming on at all. Wiggled wires in the harness for the motor connector and fan came on. Was able to clamp the connector terminals down to make better contact and retested. Was able to successfully turn on and run the fan with no issues. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Spicewood, TX 78669
Leonardo
Job Details:
10/24/2022
Arrived on site to test induction cooktop no power. Test unit and found all burners working correctly at this time and no error codes. Could not duplicate the problem at this time job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details:
10/24/2022
Arrived on site to replace ui and control board. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78735
Luis
Job Details:
10/24/2022
"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics optics passed,ran fan test passed,no errors on icemaker,ran harvest test passed checked fill tube heater good,ran fill test passed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS2
Near Marble Falls, TX 78654
Leonardo
Job Details:
10/24/2022
Arrived on site to test unit for light flickering on 1 but not on 2. Test unit and found lights getting correct voltage and normal power. Called Techline and per Techline normal operation on lights is flickering on low setting due to hertz for the LED lights. SR#7734885128
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details:
10/24/2022
Arrived onsite for noisy dryer. Made adjustment to installation and secured duct. Unit is now operating as designed without vibration noise. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrey
Job Details:
10/24/2022
"Arrived on site to replace previously diagnosed control, replaced control, fan has stopped running constantly but unit would not heat, replaced console, unit is now heating but light is still not turning off, called tech line and found that the latch was loose , Sr#7734881714, secured latch, pre heated unit to 350 , unit is now running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
Arrived on site to address freezer door with loose handle. Found set screws were loose causing shaky handle. Tightened set screws to resolve. Unit now operating correctly. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
"Arrived on site to install lower vent and cover pieces. Removed the door to install and immediately noticed the lower corners of the chassis were completely bent and folded, making installing the vent impossible. Unit not repairable. Called and documented with tech line Ed, SR7734887352. Customer advised to contact customer care and provide with SR. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
Paul
Job Details:
10/24/2022
Arrived onsite for a refrigerator with a dent in the lower left front of the RC door. I replaced the door and installed a new badge. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Pflugerville, TX 78660
Cliff
Job Details:
10/24/2022
Arrived on site to diagnose a Whirlpool dryer WED4616FW0 that was making unusual noise. Ran test cycle on unit and found no abnormal noises or failures in operation. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Meadowlakes, TX 78654
Lou
Job Details:
10/24/2022
"Arrived on site to inspect range oven door not sealing. Upon further inspection, the customer advised the unit is not reaching temps, the oven door isnt closing all the way and the unit sits too high compared to the countertops. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 369 degrees. My next 4 readings were 374, 323, 380, 334 for an average temp of 352 degrees. While testing, I removed the warming drawer and placed my level on the unit and it is showing to be perfectly level (photo). I tested the cooktop and all burners are functioning properly. I advised the customer of my findings and provided photos of my findings. Also checked the door and found the receivers screws were loose and I adjusted and tightened the receivers. Tested the door operation and it is operating as designed. Other than the hinge receiver adjustments, no further repairs needed at this time. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Mustang Ridge, TX 78610
Joe Z
Job Details:
10/24/2022
"Arrived onsite for No Operation - Will Not Turn On. Upon arrival inspected unit and there was no power no interior lights, no lights on ui. Found correct polarity at supply. Inspected voltage at control and found harness from main plug not securely connected. As soon as I secured connection,unit turned on. Inspected functions on diagnostics and all is operating correctly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details:
10/24/2022
Arrived to inspect toe plate falling off. I found the original installation did not attach the mounting screws and I was able to replace them with stock-on-hand. I tested the unit and found no issues. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gatesville, TX 76528
Jonathan M
Job Details:
10/24/2022
I called Whirlpool Techline and spoke to Andy SR# 7734889405. He advised me to remove the cap tubes from the 3-way valve ad low side port at the compressor to blow nitrogen through the evaporators. I did go ahead and do that but was unable to remove any excess oil. Went ahead and replace the dryer and ended up welding the top of my dryer shot. Went to replace another dryer and found that the steel line was too short for the next dryer due to having to cut off a part of the steel line that was soldered shut. I called whirlpool tech line back and spoke to Cliff (same SR#). He had me take a photo of the issue and advised that there was not enough steel line to make a proper repair. He advised that this unit would be sent to review and to tell the consumer that whirlpool would be in contact with them or myself within the next 3 to 5 business days. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Park, TX 78613
Paul
Job Details:
10/24/2022
Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the sump and motor then ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78730
David S
Job Details:
10/24/2022
"Arrived on site for whirlpool top load washing machine not draining. I inspected the unit and work area. I found the tube empty. The customer stated if she shook the tub she could hear water at the bottom. I ran a diagnostics cycle and found the unit filling, agitating, spinning, and draining properly. I explained to the customer how the bottom of the outer tub is designed and there will be some water left at the bottom of the outer tub. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Temple, TX 76502
Tyler
Job Details:
10/24/2022
"Arrived on site for range not allowing oven functions to preheat. Upon arrival confirmed issue and upon further testing found no errors however I did find relays on control not opening up to allow preheating. Found control failing. If repairs are approved the following part needs to be ordered W11544349 control, ordrng 1 W11544349 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details:
10/24/2022
"Arrived onsite for a refrigerator not cooling correctly after the previous repair. I tested the FC temp and found it at 10 degrees. I found the RC only at 50 degrees. Settings were at 37 & 0 degrees. I found the evaporator frosted up again. I ran multiple test and the thermistors and the fan are working as designed. The coil is getting a full frost pattern. I found both door closures sprung and not keeping the doors shut. I suspect this is most of the problem since the right door gasket had been replaced. I was able to reload the right door closure and that door is closing as designed but the left door closure is broken along with the bushing. Both will need to be replaced. I removed all the frost from the RC coil. Ordering washer, closure, and bushing. Office to RS.; ordrng 1 W11109515 (Washer) and 1 W11159608 (Hinge Bushing) and 1 W11179355 (Closure)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details:
10/24/2022
Arrived onsite for a refrigerator that has water pooling in the bottom of the pantry drawer. Upon inspection I found that the drain pan is bowed and the bi-metal is corroded causing a defrost issue. Upon further inspection I found that the drain tube was clear and sealed up properly. to replace the fan motor harness and the pan. ordrng 1 W11087438 (EVAPORATOR FAN MOTOR)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Wimberley, TX 78676
Andrey
Job Details:
10/24/2022
"Arrived on site to test unit for leaking ice maker, customer stated that water is not dispensing and ice maker is leaking, tested unit found water filter was not installed all the way, ran diagnostics cycle on ice maker, found ice making leaking water, ordrng 1 D7824706Q (Ice maker)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Belton, TX 76513
Tyler
Job Details:
10/24/2022
Arrived on site for range showing error codes. Upon arrival confirmed issue and upon further testing I found relays not opening and control showing f1e0 error. ordrng 1 W11528249 (Control)
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near Austin, TX 78727
David S
Job Details:
10/24/2022
Arrived on site for kenmore dishwasher leaking. I inspected the unit and work area. I tested the unit and found the diverter valve leaking. ordrng 1 W10537869 (Diverter valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78734
Vincent
Job Details:
10/24/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was not cooling in both compartments. Ran test 4 & 5 and they both checked good. Gained access to check compressor and found nothing from normal. Compressor was warm. Unit will need a sealed system repair. Office to order parts and reschedule for 2 hrs when all parts are available. Will need new compressor and RC evaporator and returning with FC evap. Will need the drip pan service pointer CX has declined to do that repair. No leaks where observed during service. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 W11492867 (RC evaporator)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Marble Falls, TX 78654
Lou
Job Details:
10/24/2022
"Arrived on site to inspect washer leaking from the front of the unit. Upon further inspection, I found the unit stacked with a work bench next to it (photo). Customer advised that they saw the water leaking from the bottom left corner of the dispenser (photo), where there is currently dry water streaks. I placed the unit in diagnostics showing no error codes and tested the unit. Unit is operating as designed. Per service pointer #W11481731, the dispenser assembly needs to be replaced. I am ordering the dispenser assembly and scheduled return service for 11/14/22 at the customers request. No water leaks observed during service other than the dry water streaks on the unit.; ordrng 1 W11524103 (Dispenser assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DP01
Near Spicewood, TX 78669
Leonardo
Job Details:
10/24/2022
Arrived on site to test unit for shorted keypad error. Found shorted keypad error code and unit not responding. Test unit and unit will not let me reset. Will order new console ; ordrng 1 W10887855 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David S
Job Details:
10/24/2022
"Arrived on site for KitchenAid builtin side by side fridge leaking. I inspected the unit and work area. I found the fridge leaning forward, the kick plate off, and the drain tube clogged. I cleaned the drain tube, I connected the Unit back to water. I leveled the unit properly, and reinstalled the kick plate.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near New Braunfels, TX 78132
Andrey
Job Details:
10/24/2022
"Arrived on site to test unit for no heat, tested unit found thermal fuse shorted, all other components tested good, ordrng 1 WP3392519 (Thermal fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near West Lake Hills, TX 78746
Wesley
Job Details:
10/24/2022
Arrived onsite for no ice production and found unit with damaged resister on the receiver board. Ordering emitter and receiver boards to repair; ordrng 1 W10757851 (Emitter/receiver baord)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Austin, TX 78717
Paul
Job Details:
10/24/2022
Arrived onsite for a microwave/oven combo that the element support in the microwave broke. I found the element hanging down and the support broken. The tenant had bought the support but decided he could not make the repair. I replaced the element support. Call complete.
We serviced a
GE RANGE
Model JGBS15GER5
Near Austin, TX 78745
Matthew
Job Details:
10/24/2022
"Arrived onsite for range oven function not operating. Upon arrival inspected unit. Found cooktop burners are functioning however oven not heating. Igniter is not sparking. Spoke to SW to troubleshoot. Ignition issues possibly caused by thermostat, ignitor and valve. Rodents may have caused electrical issues like display not functioning. Landlord will discuss with tenant an how they will be moving forward. Will contact office. ; ordrng 1 WB20k8 (Thermostat) and 1 WB19k13 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP01DLBT3
Near Austin, TX 78749
Matthew
Job Details:
10/24/2022
"Arrived onsite for dishwasher not washing properly. Upon arrival inspected unit. Found very little water entering unit. Wash motor and drain pump are functioning. Unit is installed with original copper line. Will need valve replaced as well as supply line and connector. Ordering Valve, supply line and elbow fittings; ordrng 1 W10278636RC (Supply hose)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details:
10/24/2022
"Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found charge in system gone/in vacuum, compressor amperage between 3.15-3.53amps and steadily climbing. Found leak in evap plate. Will need office to reschedule once availability of parts is known for 4hr sealed system repair. ; ordrng 1 WPW10218037 (Evap coil) and 1 W10536005 (Compressor) and 1 W10129494 (Con. Coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 Cnote (4h weighed repair) and 1 Cnote (Nitrogen+kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Killeen, TX 76542
Tyler
Job Details:
10/24/2022
"Arrived on site for washer making loud noise and not functioning. Upon arrival confirmed issue and found f7e9 in diagnostics. Upon further testing I found washplate screw, washplate, rotor, rotor screws all warped and damaged causing rotor to lock up. Was able to reschedule customer for 0/26/22 to complete repairs with the following parts: Washplate screw(W10752187), washplate(W10775188), spanner(W10909670), gearcase(W11393685), stator(W10754158), rotor(W10754161), rotor screw(W10752189). ; ordrng 1 W10752187 (Washplate screw) and 1 W10775188 (Washplate) and 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10752189 (Rotor)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Leonardo
Job Details:
10/24/2022
Arrived on site to test unit for right burner taking to long to ignite. Test unit and found burner not letting enough gas flow. Filed the burner head test unit and unit test good job complete.
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS14
Near Spicewood, TX 78669
Luis
Job Details:
10/24/2022
008008 gate code. Arrived on site. Found defective separator ui and defective harness ordering both parts; ordrng 1 4344877 (Harness) and 1 W10238071 (Harness) and 1 WPW10297313 (Separator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details:
10/24/2022
"Arrived on site to test unit for no cool, tested unit found compressor running but evaporator completely frozen over, ran diagnostics on heater and it would not engage, need control UI, control and thermistors, customer need this fixed asap, his medication needs to stay cold, ordering parts, office to reschedule ; ordrng 1 W11518204 (Control UI) and 1 W11566851 (Control) and 2 WPW10384183 (Thermistor)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Canyon Lake, TX 78133
Andrew
Job Details:
10/24/2022
Arrived on site to test unit for leaking. Found drain hose was the source of the leak. Will need drain hose. ; ordrng 1 W11244231 (Hose)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78759
Wesley
Job Details:
10/24/2022
Arrived onsite and found unit would not drain. Found drain pump operating properly but hoses clogged and was unable to remove debris with vacuum method. Ordering hoses to repair. W11414944 and W11614117. ; ordrng 1 W11414944 (Drain hose) and 1 W11614117 (drain hose)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JB0
Near Austin, TX 78747
Matthew
Job Details:
10/24/2022
"Arrived onsite for microwave fan not turning on during cooking, low speed or medium. Only on high. Upon arrival inspected unit. Keypad is responding but not working on any other settings. Replaced control and fan. Tested unit and still not functioning. Called tech line and spoke to Andrew, provided SR#7734882034 ran additional checks and found burned terminal on cement resistor. Need to order resistor and main harness. Office to reschedule May need AUTHO.; ordrng 1 W11259892 (Resistor) and 1 W11383534 (Harness) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Harker Heights, TX 76548
Tyler
Job Details:
10/24/2022
Arrived on site for refrigerator making humming noise. Upon arrival confirmed issue. Customer also stated that it wasnt making ice and humming noise was created when trying to dispense an empty ice bucket. Upon further inspection found ice maker stuck in harvest mode due to misaligned/loose motor teeth. Rescheduled customer for 10/26/22 to complete repairs with new ice maker W11548540. ; ordrng 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Horseshoe Bay, TX 78657
Lou
Job Details:
10/24/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit overflowing with ice, but very small cubes. I removed some this ice and tested the unit in diagnostics and found the sensor in the recirculating pump is in properly. Also found the bin thermistor is not reading properly as well. I removed and replaced the recirculating pump and retested and it is operating as designed. I am ordering the bin thermistor and main control and scheduled return service for 10/31/22 for a PM call. No water leaks observed during service.; ordrng 1 WPW10511923 (Bin thermistor) and 1 W11034363 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near New Braunfels, TX 78130
Andrey
Job Details:
10/24/2022
"Arrived on site to test unit for not draining, tested unit found unit is draining but has no high drain loop do to short hose causing water to back fill from disposal, ordering drain hose, office to reschedule ; ordrng 1 W11243383 (Drain hose) and 1 W11243398 (Drain hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78626
Maurice R
Job Details:
10/24/2022
Arrived onsite for dishwasher not working. On inspection I but the unit in diagnostics mode. Found no water was being delivered to the unit. Checked the water pressure and it was good. Ordering pump W11460946 control board W11462460 inlet valve W11434044 wire harness W11391581. No water leaks detected during service. ; ordrng 1 W11462460 (Control board) and 1 W11434044 (Inlet valve) and 1 W11460946 (Pump & motor)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Marble Falls, TX 78654
Gerry C
Job Details:
10/24/2022
"Arrived to instal previously diagnosed and ordered parts. I replaced the faulty replacement compressor and tested. The unit would not circulate and after the second test, the internal drain pump stopped operation as well. I inspected the primary AC connection from the transformer and it showed 7.2 VAC with no load and a verified line VAC OF 123.8. When the drain pump loads were switched on via manual service mode, the voltage would drop to 0VAC and there was no pump action confirmed. The unit will require a replacement transformer. The circulation pump tested correctly and I will return with it, in the unlikely event the pump is required. I left water to the unit off, no leaks observed during service.; ordrng 1 WPW10485951 (Transformer)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
David Z
Job Details:
10/24/2022
Arrived on site to diagnose MW oven combo that failed 1 year inspection due to MW Radiation and oven Temps off. Tested oven and calibrated +20 to correct temperature difference. Tested microwave with radiation scanner and found readings out of spec on the bottom of the door especially. Inner door has been replaced previously and is not warped. Ordering new hinges to resolve MW door seal. ordrng 2 W10874474 (Hinges)s
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hutto, TX 78634
Cliff
Job Details:
10/24/2022
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit, but defrost heater is operational during diagnostics. Control, thermistor, and thermistor clip will need to be replaced to complete repairs and office to set return appointment. Customer to thaw unit minimum of 24hrs prior to return and has signed defrost waiver. ; ordrng 1 W11546690 (Control) and 1 W11546684 (Clip)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Lakeway, TX 78734
Vincent
Job Details:
10/24/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was no power to console. Checked voltage to ui and had 12VDC. Called techline and spoke to Cliff and suggested to replace the UI. sr#7734888814 Office to order parts and reschedule; ordrng 1 W11370450 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Kevin
Job Details:
10/24/2022
"Arrived on site and found 4/3 error wash motor not running, ran diagnostic cycle and wash motor is getting power but isnt running, Prescreened wash motor did not arrive in time, It will need to be ordered again; ordrng 1 W11025157 (Wash motor)"
We serviced a
MAYTAG DRYER
Model MEDB980BW0
Near Austin, TX 78746
David S
Job Details:
10/21/2022
Arrived on site for Maytag dryer getting extremely hot. I inspected the unit and work area. I temp tested the exhaust and found it getting to 177+ and not turning off. I tested the exhaust thermistor and found it reading 95 degrees when it is higher. I installed a new thermistor. I retested the unit and found poor air flow. I recommend the customer have vent wizard come out.