We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Canyon Lake, TX 78133
Andrey
Job Details:
08/18/2022
"Arrived on site to replace previously diagnosed LP conversion kit, replaced orifices adjusted all burners per customer request, unit is now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Round Rock, TX 78665
Wesley
Job Details:
08/18/2022
Arrived onsite for not heating properly and found L2 cutting out intermittently under load. Advised customer electrician will be needed to repair supply issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Dripping Springs, TX 78620
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for unit not starting. Test unit and found loose latch. Secured latch test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78734
Luis
Job Details:
08/18/2022
"Arrived on site. Per customer multiple times unit completely off no lights,customer has to slam door to power on,diagnosed failing drain pump,replaced drain pump ran water through pump water drained no leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Austin, TX 78759
Scott
Job Details:
08/18/2022
"Arrived on site ,replaced control. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78130
Andrew
Job Details:
08/18/2022
Arrived on site to replace previously diagnosed parts. Removed control cover and found wires in cabinet protruding/pinched between cabinet and control box area. Spoke with Techline as pink wire is cut and no sure what else is going on behind linear. Techline deemed unit irreparable as no access to internal harness. Job complete. SR#7734386420
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hubbard, TX 76648
Jonathan M
Job Details:
08/18/2022
Arrived on site for a washing machine that is not locking the lid. Inspected unit and ordinary. The customer advised that the unit used to lock the lid at the beginning of the cycle and would stay locked throughout the cycle unless paused. He advised the unit still does complete cycles but does not lock the lid at the beginning portion of the cycle anymore. I ran the unit through diagnostics and found no stored error codes. Ran the unit through manual testing on the lid lock and found the lid lock working as designed. Ran the unit through an auto test and the unit ran as designed. I ran the unit through a normal wash cycle and found the unit spinning and filling. I did notice the unit lock when going into the drain and spin portion of the cycle and continued forward that way all the way through the final spin. I called Whirlpool Techline and spoke to Bruce SR# 7734389104. He advised that this is normal operation on these units and that the lid will only lock on the high-speed spins. Advised to make no repairs at this time is advise the customer of the situation. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78749
Luis
Job Details:
08/18/2022
"Arrived on site. Found gap at freezer door seal,remolded door seal checked door operation good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Belton, TX 76513
Gerry C
Job Details:
08/18/2022
"Arrived to perform SP W11540964 - Special Project S17304. I verified the presence of the brass washers and removed and replaced the element assembly, per TSP. I tested in accordance with the TSP guidance and there were no leaks observed during service. The washers were dissolving, but there was no evidence of water leaking out of the unit. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model KRFC300ESS07
Near Dripping Springs, TX 78620
Justin
Job Details:
08/18/2022
"Arrived on site to install previously diagnosed parts. On removing the old slide I found independently it worked as designed. I called techline and spoke to Kirt and received SR# 7734392207. Kirt stated the unit seems to be as designed and that they have had similiar issues, but the unit needs to be opened from the middle only. We found that even when opened from the left side the soft close will still fully close the door.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Cliff
Job Details:
08/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found cam nut loose causing pulley to be out of position. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details:
08/18/2022
"Arrived on site. Removed ui,ohmed fill tube heater good,replaced ui and replaced icemaker per tech support. Ran diagnostics icemaker passed,ran fill test passed. SR#7733909671"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76501
Gerry C
Job Details:
08/18/2022
MR Arrived to instal previously diagnosed and ordered parts. I verified F8E4 stored in memory. Gain access to the unit and verified that water was not pumping properly in the unit. Pulled old pump and installed the new pump in unit. Ran unit through a diagnostics cycle. Unit running as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Georgetown, TX 78633
David Z
Job Details:
08/18/2022
Arrived on site to diagnose washer that customer felt may be abnormally loud. Customer showed me video of sounds the unit was making when agitating. Tested unit with customer present and confirmed that what they heard is the sounds it's now making. Advised this noise is not abnormal and is normal operating noise. Ran through diag cycle and calibration and found all working as designed. No failures present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Hutto, TX 78634
Cliff
Job Details:
08/18/2022
Arrived on site to diagnose a washer that is not filling with water. Found faulty water valve and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS01
Near Austin, TX 78726
David S
Job Details:
08/18/2022
Arrived on site for the microwave door not closing properly. I inspected the unit and work area. I found none of the interlocks engaging and the door sticking out about 1/8th of an inch. I pulled the microwave slightly out of the cabinet. I found it missing the spacer kit. Allowing the hinges to rest on the shelf not allowing them to fully engage. I tested the microwave out of the cabinet and it closed properly every time. I advised the customer call the installer to have the spacer installed properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Jonathan M
Job Details:
08/18/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised they had somebody else to take a look at the unit and found the unit had a defrost issue. They had since defrosted the unit so they could use it. Did confirm the customer still had a little bit of a defrost issue. Took the cover off the control and checked resistance through the bimetal and heater and found 56.5 ohms. Checked resistance through the freezer compartment thermistor and refrigerator thermistor. Found the freezer thermistor at 9.11 k ohms (31?F) and the refrigerator thermistor at 3.85k ohms (62?F). Check temperature in both compartments and found both within range of the thermos. Went ahead and replaced the user interface and control due to the defrost circuit being within range and the thermistor is being within range. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for unit not draining. Test unit and found drain motor not working. Removed drain pump didnt see anything in there secured drain pump back on test unit and unit test good job complete.
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Austin, TX 78726
David S
Job Details:
08/18/2022
Arrived on site to install previous diagnose part. I gained access to the center ignitor and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Matthew
Job Details:
08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Ran diagnostics and passed. Ran normal cycle and passed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78746
Matthew
Job Details:
08/18/2022
Arrived onsite for washer constantly displaying add detergent. Upon arrival inspected unit. Found unit is set to load and go however customer is using the single dose dispenser. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Wesley
Job Details:
08/18/2022
Arrived onsite and repaired dishwasher that had been designated for SP heater replacement All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mount Calm, TX 76673
Jonathan M
Job Details:
08/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confir cCDe med that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no le aks present during operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details:
08/18/2022
Arrived on site and inspected washer and found washer was previously at another address 18 months ago. There is a previous diagnosis that the tub needed to be replaced. Builder moved washer to this home before that was completed. Explained to this homeowner that warranty started in February 2021 and although they purchased this house two weeks ago the washer only has six months warranty left of its two year warranty. Washer can still be repaired but homeowner will speak with builder about warranty before continuing.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Cliff
Job Details:
08/18/2022
Arrived on site to diagnose an oven that is not baking properly. Tested all parts and components and found no failures to unit at this time. Adjusted calibration to homeowners preference. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Lou
Job Details:
08/18/2022
"Arrived on site to inspect range cooktop burners not functioning properly. Upon further inspection, I tested the cooktop burners and found the front right burner not igniting properly. I found the ignitor arcing sideways and attempted to correct but continued to fail. I removed and replaced the burner head and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ1
Near Round Rock, TX 78664
Wesley
Job Details:
08/18/2022
"Arrived onsite for crack concern and found unit with scratching. One scratch in particular was 6 inches and very straight, but still consistent with scratching on cooktop. See pic. Verified with claims that the scratch does not constitute an objective spidering heat fracture required for warranty to apply for replacement. Advised customer on whirlpool warranty and suggested that the customer appeal to customer care for solution."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details:
08/18/2022
Arrived on site for oven not heating . Found igniter had burned out . Replaced igniter and valve . Oven is pre heating . No gas leaks detected . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, TX 78640
Andrey
Job Details:
08/18/2022
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater tested unit unit now functioning as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Belton, TX 76513
Gerry C
Job Details:
08/18/2022
"Arrived to install previously diagnosed parts. Removed the back cover off unit and found that the air guide card board had moved during installation. I relocated the cardboard back to the correct position. I was able to reuse the plastic clips that hold the air guide to the condenser and tested. Through several minutes of compressor operation, the noise did not return and the unit operated at normal sound levels. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78729
David S
Job Details:
08/18/2022
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped off. I replaced the drain hose and tested thebunit. It is now working as designed job complete.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Killeen, TX 76543
Tyler
Job Details:
08/18/2022
Arrived on site for rain is not allowing front left them back left burners to work correctly. Upon arrival found the infinite switches and receptacles are still intact and allowing hes stable 240 V connection. Found that both burners were not functioning and replace both burners. Found unit functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hewitt, TX 76643
Jonathan M
Job Details:
08/18/2022
"Arrived on site for a washing machine that is coming too much. Inspected unit and work area. The customer had cut off a cycle because she advised that she thought the unit was filling too much and after she had unplugged it she had attempted to run the drain in span but found the unit still continuing the cycle previous. She then unplugged it and has not used it cents. Was able to cancel out the cycle and get the unit to drain. Ran the unit through diagnostics and did not find any store error codes. Ran the unit for an auto test in the unit ran as designed. I asked the customer about the load that she was washing and she advised that she was washing a king size comforter and some sheets. I did explain to the customer that this unit cannot handle that kind of a load due to the sheer size of the load. I did explain that heavier duty loads including rugs, comforters, quilts, sleeping bags, and things of those nature would cause issues completeing the cycle due to various factors. I did explain the operation of this machine and advise the customer against washing any of these items in this washer. The customer was just worried because every time that she was opening the washer lid and closing and she would find that the unit was filling with water. I did explain that that is normal operation and that any time that she will open the lid in the middle of the cycle, it will fill. I went over the user care guide and the unit is working as designed. Call complete."
We serviced a
UNKNOWN VENTHOOD
Model WVU17UC0JS0
Near Cedar Park, TX 78613
Wesley
Job Details:
08/18/2022
Arrived onsite for concerns over vent hood efficiency. Tested and found all operating as designed. Advised customer on findings and provided instruct on design and capabilities.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Andrey
Job Details:
08/18/2022
"Arrived on site to test u it for not cooling properly, tested unit found UI light are hard to see, activated test 3 and FC evaporator did not engage, exposed control panel and found FC thermistor reading out of range, deli UI has no power exposed harness and found a break in two spots, , got authorization to replace deli UI, deli harness, UI, LED control, FC evaporator motor, replaced parts, FC evaporator motor is now functioning properly, deli UI is also functioning, unit is now running as designed, advised customer to monitor and if any issues arise call warranty, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
David Z
Job Details:
08/18/2022
Arrived on site to install new heater per SP W11540964. Installed heater and verified no water leaks or damage present. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
David Z
Job Details:
08/18/2022
"Arrived on site to diagnose oven door that was not opening at all. Found unit power completely dead, and this happened after running self clean cycle. Was able to get door open and confirm thermal fuse was failed/open. Replaced thermal fuse and verified unit working as designed. Ran fan and found no issues with fan. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Austin, TX 78738
Leonardo
Job Details:
08/18/2022
Arrived on site to relace upper and lower racks. Replaced both test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Pflugerville, TX 78660
Cliff
Job Details:
08/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing noise. Replaced belt and cam and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mart, TX 76664
Jonathan M
Job Details:
08/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVB01
Near Round Rock, TX 78665
Paul
Job Details:
08/18/2022
"JM: Arrived onsite to inspect refrigerator not making ice. I ran a temperature test. FC -2F?. I found that the ice maker harness was unplugged. It must have gotten unplugged during installation. I plugged the ice maker back in and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Burnet, TX 78611
Vincent
Job Details:
08/18/2022
"Arrived on site to install parts previously diagnosed, installed all parts. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Andrew
Job Details:
08/18/2022
Arrived on site to install previously diagnosed damper. Installed damper and verified damper opening and nothing restricting it. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details:
08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI. Tested unit and unit is functioning properly. No issues through diagnostics testing or normal load. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details:
08/18/2022
Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model WDF330PAHW4
Near Fort Hood, TX 76544
Tyler
Job Details:
08/18/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found no errors. After further testing I found door switch stuck thinking door was open. Was able to repair switch then reass and test unit. Found unit functioning as designed with no failures. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Hutto, TX 78634
Cliff
Job Details:
08/18/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Kingsland, TX 78639
Vincent
Job Details:
08/18/2022
"Arrived on site for range, inspected unit and work area. Tested unit and found LF burner not igniting correctly. Fount that the burner head gasket that separates the simmer from the large flame was missing. Replaced the burner head and tested good. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Joe Z
Job Details:
08/18/2022
Arrived onsite for Ice maker missing. When we spoke to builder they mentioned that due to shortage of supply Whirlpool didn't deliver and they will deliver later when supplies are back. Installed ice maker and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78665
Wesley
Job Details:
08/18/2022
Arrived onsite and repaired the washer by replacing the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model RF302BXGQ0
Near Killeen, TX 76543
Tyler
Job Details:
08/18/2022
"Arrived on site for front left burner not functioning. Upon arrival confirmed issue and found receptacle head blown as well as ruining the element in the process. Replace front left receptacle and burner and found unit functioning as design, complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78744
Kevin
Job Details:
08/18/2022
"Arrived on site and found connection to heating element is loose, after resetting it dryer is operating properly, no further repair is needed at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Scott
Job Details:
08/18/2022
"Arrived on site ,replaced fresh food led light . Unit is performing normally. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78738
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for left front burner not igniting. Test unit and found burner cap not correct. Secured correct burner cap to burner test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0?
Near Killeen, TX 76549
Tyler
Job Details:
08/18/2022
Arrived on site for dryer not heating upon arrival conf8rmed issue. Upon further testing I found cutoff broken and element coils bowing/sagging. Replaced both parts. Found dryer could heat as designed but found clog in venting of home with vent tester. Informed customer they would need a proper dvc done prior to using dryer. Unit is functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Vincent
Job Details:
08/18/2022
"Arrived on site for washer, inspected unit and work area. Tested unit and found low water pressure on the cold side. Removed water hose on the wall valve and found the screen clogged. Explained to CX that those screens need to stay clean to have good water pressure. Tested unit and its operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78736
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Scott
Job Details:
08/18/2022
"Ride down site over the range fented making noise when fan is on . Found construction debris in blower housing . Removed debris, fan is normal sounding now and venting properly . No other issues found. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78747
Kevin
Job Details:
08/18/2022
"Arrived on site and found water filter is jammed, filter housing will not disengage. Replaced filter housing and customer has a new water filter already on hand. Refrigerator is now dispensing water properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cedar Park, TX 78613
Wesley
Job Details:
08/18/2022
Arrived onsite and found installation failure which resulted latch strike bending. Repaired installation and latch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Wesley
Job Details:
08/18/2022
Arrived onsite and found no cool issue caused by locked compressor. Compressor will need to be replaced to repair. Advised customer on wait time for parts and scheduling. ; ordrng 1 R600a (R600a)
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Austin, TX 78734
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for unit not heating. Test unit and found and tod. Ordering new tod ; ordrng 1 WP9759242 (Tod)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Pflugerville, TX 78660
Scott
Job Details:
08/18/2022
Arrived on site for washer not draining and leaving load wet . Found slider ring out of position . Also gear case is leaking oil ; ordrng 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Austin, TX 78757
Paul
Job Details:
08/18/2022
"(JM) Arrived onsite to inspect washer not draining excess water at the end of a cycle. I entered diagnostics and found error codes F8E1, F5E2, F0E2, F1E1, F5E3. I entered the service test mode and ran a test cycle. The drain pump turned on and drained the tub as designed. The water valves filled as designed. However, at the end of the test cycle the unit was still filled with water. I manually tested the the drain pump outside of the diagnostic test cycle and it is working as designed. Unit will need a new control board and I advised the CX to purchase a surge protector. I may also need to replace the water valve, but I need to rule out the board first. Ordering W11448786 (electric control). Office to RS.; ordrng 1 W11448786 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Cedar Creek, TX 78612
Joe Z
Job Details:
08/18/2022
"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. Found compressor turning on then after a few seconds, clicks and shuts off. Compressor Is pulling 12.8 amps. This is a r134a sealed system. Need to order sealed system parts.ordering evaporator, compressor, access valve, and uV drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Harker Heights, TX 76548
Tyler
Job Details:
08/18/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps around 15/51 (fc/rc). Found all fans and compressor running. Found no defrost issues. I then found fist sized rust hole in liner insulation causing internal cool air to escape to escape
We serviced a
MAYTAG MICROWAVE
Model MMV5220FZ2
Near Austin, TX 78750
David S
Job Details:
08/18/2022
"Arrived on site for micr not working. I inspected the unit and work area.I used my watt meter and tested the unit, I found it pulling less then 5 amps. I removed the unit from the cabinet and tested the magnetron, I found it ohming out correctly. I tested the transformer and found the secondary winding open. I spoke to the customer about what was needed; ordrng 1 W11371718 (Transformer)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Justin
Job Details:
08/18/2022
"Arrived on site for an ice machine that was not draining water. Upon arrival the customer stated they thought the external drain pump stopped working, and that the ice machine had leaked all onto the floor. They went out of town and when they came back the ice machine was completely full of water and a very large portion of their floor was covered in water. I put the unit into diagnostics mode and found the valve never energized. I checked voltage going to the valve and found none. This indicates a possibly bad water level sensor or control. I am ordering the recirc pump with the sensor integrated to install, and will order the control too. We will install the pump and test the unit. If the pump does not work then we will install the control. I gained access to the back of the unit and found the water line and drain line leaking. I showed and advised the customer on replacing these. I found the unit still within warranty, for it has a 36 month manufacture warranty. ordrng 1 W11542867 (Recirc Pump) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP02
Near Canyon Lake, TX 78133
Andrey
Job Details:
08/18/2022
"Arrived on site to test unit for F2E1 error code, tested unit found error code present cycled power to unit but error is still present, will need console and control to fix issue due to this unit being a flush mount 2 men will be required for this job to prevent ant potential damage to cabinets, ordrng 1 W11232121 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78717
David S
Job Details:
08/18/2022
"Arrived on site for wall oven getting hot on the outside. I spoke to the customer and found out it is the floor next to the oven that is getting hot. The wall oven is installed into a cabinet below a cooktop. I inspected the unit and work area.I found the door hinges in good condition and the gasket it good shape. I put the unit into diagnostics and found no error codes. I tested the blower and found it working as designed. I explained how air flows in this unit. That it pulls air from the top and it blows out the bottom, and that with the oven on and the blower circulating air, the floor will heat up due to the unit venting down towards the floor. There is no way to change the air flow direction. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details:
08/18/2022
Arrived onsite for has a crack on the inner top part of the door. Upon arrival inspected unit and found the console has failed. Need to order console. ; ordrng 1 W11095590 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78704
Luis
Job Details:
08/18/2022
"Arrived on site. Found unit not powering on,ui unresponsive ui not powering unit on or entering diagnostics,reset power to unit,compressor and fans powered on ui responsive.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78739
Luis
Job Details:
08/18/2022
Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test passed ran fill test no water removed housing found damaged heater unit will need a new heater and icemaker ; ordrng 1 W11226501 (Heater)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cedar Park, TX 78613
David S
Job Details:
08/18/2022
Arrived on site for dishwasher flashing and not staying on. I inspected the unit and work area. I powered the unit on and found it flashing and then not responding. I opened the junction box and tested voltage. I found no voltage at the junction. I gained access to the outlet and found no power at the outlet. I checked the breaker and found the breaker not tripped. I switched the dishwasher to the disposal outlet and tested it. It is working as designed. I spoke to the customer about having a electrician come out and inspect the outlet and switch.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78746
Matthew
Job Details:
08/18/2022
Arrived onsite for oven door coming off hinge. Upon arrival inspected unit. Found left hinge came out of receiver. Repositioned hinge. Inserted door and door is now opening and closing properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Kevin
Job Details:
08/18/2022
"Arrived on site and inspected refrigerator and found fresh food evaporator Is frosted over, took one picture. Will need another fan scroll to correct issue. Also found fresh food door gasket Magnetic strip is not making contact with cabinet on the bottom. Took one picture. And sent it to tech line. 7734386939 User interface was already replaced on previous visit due to service pointer W11512766. Techline does not have any further recommendations other than replacing fan strobe and ensuring thermistor is in the correct location. If issue continues door seal maybe the issue and this cannot be corrected.
We serviced a
KITCHENAID RANGE
Model KFGD500EBS05
Near Bertram, TX 78605
Vincent
Job Details:
08/18/2022
"Arrived on site for range, inspected unit and work area. CX complaint was both oven doors rubbing with each other. Removed lower oven door and found frame damage. CX was not able to see it when delivered. I called thechline and spoke to Steve SR#7734390675 and I sent pictures to him and based on what he saw unit is Then he transferred me to 1800-874-4698 and spoke to him Debra SR#7734243137 and they will be contacting CX for further action. O leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXB02
Near Canyon Lake, TX 78133
Andrey
Job Details:
08/18/2022
"Arrived on site to test unit for not cooling in both compartments, tested unit found unit unplugged plugged unit back in and compressor starts right away, exposed evaporator, unit developed a good frost pattern, customer stated that he did not noticed evaporator frozen over just ice started to melt, ran diagnostics on ice maker to see is a potential water leak could be causing ice to melt, due to unit running good advised customer to monitor unit and when it does stop cooling not to unplug unit and call us back,
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details:
08/18/2022
"Arrived on site to test unit for leak from under door area. Found in diagnostics lower spray arm not rotating as designed. When in certain positions spray arm is spraying water directly in corners causing water to bypass tub door lip and leak. Replaced spray arm, tested unit, unit working as designed. Recommended replaced middle spray are too.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Briarcliff, TX 78738
Leonardo
Job Details:
08/18/2022
Arrived on site to test unit for unit leaking and drain pump staying on. Test unit and found damaged tub will need to replace tub 2 hour job ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Temple, TX 76502
Gerry C
Job Details:
08/18/2022
"Arrived to inspect no ice. Another servicer had recently replaced the ice maker and I found they did not correctly instal the upper cover and fascia, creating excessive air movement within the low profile ice maker housing. I correctly reassembled the unit and tested the ice maker, ice maker fan, bin level sensor and thermistor. I also tested fill at the end and all operations were present. The FC was 10 and dropping during testing. The unit required chassis squaring and door matching. The CX will contact us if there are further issues. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Austin, TX 78738
Justin
Job Details:
08/18/2022
"Arrived on site for a washing machine getting an LF error and that was not dispensing water properly. I put the unit into diagnostics mode and found stored error codes F3E2 for inlet water temp fault, F0E3 for overload, and F8E1 for long fill. I cleared the error codes. I then ran a diagnostics cycle and found the hot valve not working properly. I found good voltage to it indicating a bad valve. I installed the valve and then test the unit. I found it now working as designed with no leaks observed at the time of service.
We serviced a
UNKNOWN DISHWASHER
Model KUDI02FRSS1
Near Leander, TX 78641
Lou
Job Details:
08/18/2022
"Arrived on site to inspect dishwasher leaking water inside the tub. Upon further inspection, I found the tub full of water and the inlet was leaking into the tub. I found the water line is copper tubing as well. I recommended that the customer have the copper tubing replaced with a braided water hose due to the possibilities of the copper tubing leaking later on. /// to replace it. I am ordering the braided water hose and will return with all prescreened parts. Water left turned on at the customers request as they will turn the drain pump on occasionally to drain any water that leaked in from the valve. ; ordrng 1 TJ10SS72DW (Water hose) and 1 CNOTE (LSO FOR TRAINING)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Seguin, TX 78155
Andrey
Job Details:
08/16/2022
"Arrived on site to test unit for no heat at times, customer stated that unit drying good on timed dry but no on sensor mode, ordering moisture sensors, harness and vent tester,### ; ordrng 2 WP3387223 (Moisture)s and 1 WPW10298258 (Harness) and 1 WPW10106710 (Vent tester)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Elgin, TX 78621
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a range with an oven not heating.
We serviced a
WHIRLPOOL OVEN
Model KEBC208KSS02
Near Taylor, TX 76574
Cliff
Job Details:
08/16/2022
Arrived on site to replace previously ordered parts for oven. Replaced lower blower and tested unit. Found all is functioning properly at this time and upper fan was not needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser chute clogged and cleared clog. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found front motor clip not installed properly and rubbing on motor shaft. Installed clip properly and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Hutto, TX 78634
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a dryer that was making unusual noise. Customer already had another company correct issue and just wanted unit inspected. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Round Rock, TX 78665
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a refrigerator that is slow to produce ice. Found freezer temps ok and icemaker cycling. Also no water issues found. Did not airflow in unit blocked by items and advised customer on airflow channels for proper operation. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Coupland, TX 78615
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a dishwasher that was damaged during installation. Found back left cornet of tub cracked and lower rack damaged. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11513977 (Tub) and 1 W10161215 (Rack)
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Taylor, TX 76574
Cliff
Job Details:
08/16/2022
Arrived on site to diagnose a range that was damaged during installation. Found right side panel damaged and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 WPW10162245 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Jarrell, TX 76537
David Z
Job Details:
08/16/2022
"Arrived on site to diagnose dishwasher with no power at unit, will not start. Examined unit and found good voltage to the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
David Z
Job Details:
08/16/2022
Arrived on site to install new heater per SP W11540964. Installed new element and verified no water leaks or damage present. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Salado, TX 76571
David Z
Job Details:
08/16/2022
"Arrived on site to diagnose dryer that is not fully drying clothes. Ran unit and found it is heating, but not venting. Ran vent tester and found a bad airflow reading from it. Customer advised to have vents cleaned since unit isn't venting. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Jarrell, TX 76537
David Z
Job Details:
08/16/2022
Arrived on site to diagnose refrigerator that was not cooling. On arrival customer told me they had already resolved the issue. Informed them they are out of warranty and to follow up if issue returns. Unit is rental so we would need approval from the landlord. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Jarrell, TX 76537
David Z
Job Details:
08/16/2022
Arrived on site to install refrigerator door due to dented door from shipping. Used provided door and replaced right side RC door. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Jarrell, TX 76537
David Z
Job Details:
08/16/2022
Arrived on site to diagnose range with front left cooktop burner locked to high. Tested burner and on single or dual element it will lock to high and does not cycle. Replaced cracked element and infinite switch. Tested unit and verified its properly cycling. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Salado, TX 76571
David Z
Job Details:
08/16/2022
"Arrived on site to diagnose refrigerator not making ice. Customer said they found an E5 error. Checked via diagnostic and also confirmed E5. Checked Temps and found FC at -2, RC at 41. Icebox also at 41. Found temp set to 41. Lowered RC Temps to 37 per recommended, also advised cleaning condenser coil regularly. Tested and found unit does harvest, but slowly. Ordering icemaker to resolve. Office to schedule when we get part. ; ordrng 1 W11294907 (Icemaker)"
We serviced a
WHIRLPOOL VENTHOOD
Model JXD7036YS6
Near Salado, TX 76571
David Z
Job Details:
08/16/2022
"Arrived on site to diagnose vent hood that is not properly shutting down the motor when retracting up and down, also found unit has to have the switch pressed in to go both up and down and lost the auto function. Found the switches / motor cam are not properly making contact when the motor is reaching the correct positions. Replaced all 3 motor related microswitches. Retested unit and found problem is still persisting, indicating some contact/geometry inside the motor assembly isn't making contact. Ordering complete motor assy with switches to resolve. Office to schedule. ; ordrng 1 W11230930 (Control Switch)"