Near Buda, TX 78610
Robert
Job Details: 03/11/2020
WASHER MAYTAG MHW3505FW0 Arrived on job to replace switch and hose. After replacement test operation. No leaks detected at time of service.
Near Burnet, TX 78611
Jonathan
Job Details: 03/11/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 "Arrived on site for refrigerator crisper drawer not able to open. Inspected unit and found roller broken on crisper cover. Tested all other operations and all tested good, no water leaks detected. Will need authorization to complete repair. Office to schedule appointment when repair has been approved ; ordrng 1 5304508761 (CRISPER SHELF ) and 1 AUTHNEEDED (OFFICE TO SCHEDULE APPOINTMENT )"
Near Round Rock, TX 78681
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived onsite for a refrigerator with the freezer not freezing. Ms stated the FC was working fine and the complaint is no ice and it’s freezing stuff in the RC. I found multiple items in the deli drawer frozen. I checked temps and the FC was at 3 degrees and dropping and the RC was at 31 degrees with the dampener open and the temp still dropping. I found the RC thermistor reading 4909 ohms at 31 degrees which is way out of range causing the freezing issue in the RC. I ran test 36 for the ice box van and found neither the ice box fan or the evaporator fan coming on. When starting to test voltage at the P8 connector of the main control, the fans started running. I found the dampener closing properly and not leaking cold air. I checked the icemaker and found it not going into a manual harvest because there was no voltage to it. I found no voltage out of P3-3 at the main control because the relay wasn’t closing. I replaced the main control again. The i
Near Temple, TX 76501
Jonathan
Job Details: 03/11/2020
DRYER BOSCH WTG86401UC/01 "Arrived on site for a dryer that is shutting off after 4 minutes through a dry cycle. Inspected unit and work area. Tested unit in service diagnostics and found unit operating as designed. I was unable to get the unit into fault codes so I called Bosch tech line and spoke to Scott. He had me run various tests on the unit including a drain at the condensation pump. Unit began to drain but found the unit draining onto the door behind the unit into a crack. See photo. He asked us to run several dry cycle with wet towels to see if we could replicate the issue. We tried both Towels setting as well as timed dry. After 10 minutes in both, we were unable to replicate the problem. Scott advised me to make sure the customer keeps her door open with this unit because without cool airflow, the unit overheats and turns off. Customer asked me about an issue with her drawer between both dry and washer. I tried to raise the feet. The feet were missingWe removed the unit and
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replace drain hoses. Replaced drain hoses test unit and unit test good.
Near Austin, TX 78723
Luis
Job Details: 03/11/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no light complaint. Tested switches,found defective led module on right side of liner. Removed defective led module installed a new led module tested light operation all leds working as designed."
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not drying. Ran diagnostics and found sensor not working correctly. Replaced sensor and re test. No leaks detected at time of service.
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYB01 Arrived on site and installed new housing. Tested operation and found water flowing properly now. I found that the valve at the wall could not be turned off and instructed customer of issue with valve and recommended having plumber repair or replace the valve at the wall. Unit tests good. Job complete
Near Round Rock, TX 78664
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to install previously ordered part.Customer was having kitchen remodeling done, so the ice bin was left until work was done.I instructed the customer on how to replace.Job complete"
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven with foil melted to the bottom panel. Upon further inspection, I found the top oven with foil melted to the bottom panel and some of the porcelain beginning to chip away. I advised the customer that there is nothing that can be done about the foil or the porcelain chipping. Customer advised that they should be able to put foil on the bottom of the unit like the old ovens. I pulled up the owners manual page 9 and showed them where it explains to not put foil on the bottom panel. I contacted Techline and spoke to Rich and advised of my findings. Rich contacted me on my phone and sent me a disclaimer that I read to and had the customer sign and then video chatted so that Rich could get good photos of the damage. While taking the videos, Rich, whom I had on speaker phone, advised me and the customer that there is nothing that can be done to repair this unit. Rich suggested to heat the unit and use water to get the area wet a
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
DISHWASHER BOSCH SHXM78W56N/01 Arrived on site and inspected unit. Found rubber insulation that connects for to toe kick has torn.. ; ordrng 1 00746519 (INSULATION )
Near Austin, TX 78735
Luis
Job Details: 03/11/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for water leaking. Found water leaking from water line connection at fill tube side. Removed connector found indentation marks on line,called tech support due to length cut off damaged line and replaced connector,Ran icemaker through a cycle no water leaking Sr#7727342929"
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Placed unit in diagnostics and tested all components and all are operating as designed. Customer advised that the unit was not cooling so they unplugged the unit then plugged it back in and it has been cooling since, but wanted it checked out anyway. Found no frost/ice build up and good frost patterns on the evaps. No repairs needed, no water leaks observed during service, job completed. Customer provided POP on unit."
Near Smithville, TX 78957
Andy
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF760SADW1 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 03/11/2020
COOKTOP WHIRLPOOL KECC604BBL00 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the cooktop and reinstalled it in the cabinet with foam tape. I tested all the burners and they are working as designed. Call complete.
Near Austin, TX 78746
Luis
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site for no leds. Found all freezer and one fresh food led not operational,diagnosed faulty led installed a new led module tested light operation unit working as designed. ; used 1 W10908166 (LED USED FROM JOB 250525) from stock"
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected drier vent. Found to be properly connected and no damage to hose. Unit tests good. Job complete
Near Killeen, TX 76549
Jonathan
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Extra rinse light came on and unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Paul
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator with frost build up in the rear of the FC compartment and PO being displayed. I found when running service test 3 step 1 the FC fan would not run and when step 4 was run the controls would reset and cause a PO to be displayed. I found when in regular mode when the unit would switch to the FC to cool the unit would reset and show a PO. I found a strong electrical smell coming from the power supply control and when testing voltage I found a significant voltage drop out of the main control to the FC. I explained to the customer that the power supply and the FC fan needed to be replaced and that possibly the main control could need to be replaced but we wouldn’t know until the other two were replaced and we could test the unit..; ordrng 1 WPW10624574 (CNTRL-ELEC-POWER SUPPLY)"
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found food in freezer not frozen solid and evaporator fan motor hitting sheet of ice on top of evaporator. Found freezer temp at 17 degrees and fresh food at 35. Also found filter head cracked causing leak when calling for water. Unit will need new filter head to repair water leak. Inspected unit for air leaks and found none and no evidence of air leak. Customer stated the condenser was cleaned after the vibrating sound started. Instructed customer that the evaporator may have frozen up due to air flow issue with condenser. Recommended the unit will need to be turned off and doors opened for 24 hours to thaw ice build up. ; ordrng 1 W11194438 (housing)
Near Austin, TX 78717
Paul
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The unit is quiet and is working as designed. Call complete.
Near Burnet, TX 78611
Jonathan
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator not making ice. Inspected unit and found ice maker dry. Inspected both evaporators. Performed diagnostics mode and tested fill cycle and found no water getting to ice maker. Checked fill line and found frozen. Thawed line and tested fill cycle. Found operating. Measured heater resistance and found within range. Measured voltage to heater and found 120 volts to heater. All tested good, no water leaks detected."
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
REFRIGERATOR GE PFSS6PKXESS Arrived on site and tested operation. Found ice build up around reservoir and covering bottom of fresh food section. Also found ice on right side of air tower. Removed ice and accessed reservoir. Found reservoir has frozen and cracked. Water is spraying from reservoir when unit calling for water which is causing ice build up in fresh food section. Unit will need new reservoir assembly to repair.. ; ordrng 1 WR17X12739 (asm-cover water tank)
Near Cedar Park, TX 78613
Paul
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC center door mullion. The doors are closing as designed. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of filter popping out as soon as putting it in, found broken filter housing, I replaced housing, unit tested good."
Near Manor, TX 78653
Scott
Job Details: 03/11/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site ,replaced control . Tested range ,unit is now heating properly . Job complete ."
Near Austin, TX 78723
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice issue. Removed bin found large ice block from water leaking,found broken teeth on coupling to dispenser,icemaker tray slightly warped. Ran harvest cycle found weak water flow to icemaker only filling 4 slots,tested water dispenser good water flow. Diagnosed unit will need chute assembly due to broken housing,coupling,icemaker and water valve.; ordrng 1 WP2220458 ( COUPLING) and 1 WPW10293211 (CHUTE)"
Near Austin, TX 78741
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no water or ice. Tested dispenser no water or ice being made,diagnosed a faulty valve. Installed a new valve tested water dispenser unit working as designed"
Near Austin, TX 78703
Richard
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived onsite for the ice maker leaking. Upon inspection found that there was a piece of ice cube that was stuck on the fingers of the ice maker which caused a clog in the water chute . Which caused the leak. Removed the clog and ice maker tested fine.
Near Austin, TX 78745
Richard
Job Details: 03/11/2020
WASHER MAYTAG MVWB835DW5 Arrived onsite for the washer leaking. During testing found that the hot water and cold water hoses were reversed. Put hoses on the correct valve and also found that the drain hose clamp was not installed correctly causing the leak. Reinstalled drain pump clamp in the correct place and washer tested fine and leak is gone. Complete
Near Cedar Park, TX 78613
Jonathan
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found scratches on floor and ice buildup on fresh food evaporator. Performed diagnostics mode and tested thermistor and sensor. Found TSP W11333076. Found software at 600 (test 128) and according to SP it needs to be at 700. Had customer sign waiver for moving appliance. Powered unit off and gained access to fresh food evaporator. Removed ice buildup with steamer. Replaced evaporator cover and control. Performed diagnostics mode and checked software version and found at 700. Checked dispenser operation and set to correct temperature. All tested good, no water leaks detected. Spoke with customer on repair."
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit warm in both compartments...FC=69/RC=68. No fans were on; compressor was off and the main control would not go into diagnostics. I removed and replaced the main control and immediately, the unit came on. I could hear the fans gong and then the compressor kicked on. Unit began to cool. I advised the customer to give the unit 24/48 to produce ice and 24 hours to cool completely. No water leaks observed during service, job completed."
Near Woodway, TX 76712
Jonathan
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher that had murky water at the bottom. Inspected unit and work area. Customer advised the unit had not been used in some time and her dishes that were left in it were molded over. Unit had water at the bottom of dishwasher. Placed unit in a drain and heard a buzzing but did not get any water flow through the drain hose. Tested drain pump for continuity and found it open. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 03/11/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for a washer not spinning or agitating. The customer stated no error codes have appeared. I ran the lid switch test and found the lid switch working as designed but the basket didn’t spin clockwise, only the wash plate spun. I tried to run the spin test and nothing would respond. I found the basket hard to turn because the brake stays on. I ran the retractor/torque motor test and could hear it running but not taking the brake off. I called techline and spoke with Mark SR# 7727330608. I gave Mark my findings and it was determined there is an issue with the torque motor because it retracts when put in the service test but as soon as the start button is release it puts the brake back on and will not stay in the unlocked position. Ordering the torque motor and other parts JIC. Ordering W10883783 GEARCASE, W11187717 ACTUATOR, W10883809 BRACKET, & W11189137 CNTRL-ELEC. RS for Fri 3/13.; ordrng 1 W10883783 (GEARCASE) and 1 W10883809 (BRACKET) and 1
Near Round Rock, TX 78665
Al
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to install previously ordered part.Removed and replaced the console.Left customer the 800 number for husband to call when he gets home to set up unit.Job complete
Near Austin, TX 78744
Richard
Job Details: 03/11/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer not heating. During testing found that there is good voltage. Open up dryer and found that the heating element was laying on the bottom of dryer on not installed properly. Replaced element and cutoff. Put dryer back together and dryer tested good. Complete
Near Killeen, TX 76543
Jonathan
Job Details: 03/11/2020
DRYER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. Replaced door switch and tested unit. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave snapping and cracking . Found mag had failed . Ordering mag to complete repair . Please call to set return .; ordrng 1 W10754299 (magnetron) and 1 W10892389 (CONTROL)
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for interior lights flashing when door is open . Also unit venting system would come on when no one was cooking . Found relay on control sticking . Replaced control and sensor . Unit is now checking out normal as well as heating to spec. Job complete
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
REFRIGERATOR KENMORE 795.7205311 "arrived on site to inspect refrigerator error codes. Upon further inspection, I found IF error code. I removed the FC Evap cover and found ice blocking the ice maker fan operations. Cleared the ice and e fan began to operate and the error code went away. Also found a large amount of ice around the Evap cover gaskets allowing warmer air inside the evaporator compartment. Went to test ice maker and found it turned off. Turned it back on and it began to harvest. I am ordering the FC evaporator cover and scheduled return No water leaks observed during service. ; ordrng 1 AEB72913929 (EVAPORATOR COVER )"
Near Dripping Springs, TX 78620
Kevin
Job Details: 03/11/2020
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site and found center burner right hand side orifice is clogged, after cleaning orifice burner height is now correct. Job complete"
Near Austin, TX 78745
Jacob
Job Details: 03/11/2020
WASHER MAYTAG MVWC565FW0 Arrived onsite for unit not draining water. No issues at this time. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for dishwasher dispenser not working. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76708
Jonathan
Job Details: 03/11/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer that is making a squealing noise. Inspected unit and work area. Found unit hard to turn by hand. Removed front panel and tested various parts. Found one roller stuck and belt worn. Replaced belt, roller, and idler pulley and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78751
Leonardo
Job Details: 03/11/2020
OVEN WHIRLPOOL WFE515S0ES2 Arrived on site to test unit for light not working. Test socket and found socket not getting any power from board. Replaced board test unit and light still not working. Socket getting power but not coming on. Light bulb is good not burner out. Replaced light socket test unit and unit test good job complete.
Near Austin, TX 78730
David
Job Details: 03/11/2020
COOKTOP KITCHENAID KGCT366GBT0 "Arrived on site to diagnose a range that was not igniting. On arrival customer informed me that the unit sounded like it was always clicking. When breaker turned on unit seemed to work fine, except back left burner. Back left burner did not ignite when switched to ignite.
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site and called tech line. Spoke to Scott #7727343184 and he recommended installing washer kit and new nut to correct issue. ; ordrng 1 W10794042 (nut) and 1 W10850808 (washer)
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found water turned off at wall. Turned on water and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 03/11/2020
RANGE AMANA AER6303MFS2 Arrived to inspect oven error code. Verified the F1E0 failed board code.Removed the old board and noticed the possible failure
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
WASHER MAYTAG MVWC565FW2 Arrived on job for complaints of powering off. Found control off unplugged washer and re plugged power came back on and it drained. Replaced control and ran calibration. No leaks detected at time of service.
Near Austin, TX 78703
Richard
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the refrigerator fresh food freezing food. Ran diagnostics and found that UI is not working properly. Replaced UI and advised customer to to clean refrigerator out due to the fact that they had way too much stuff inside of the refrigerator and freezer. Complete
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "arrived on site to install previously diagnosed and ordered parts. Due to the evaporator cover rusting, I removed and replaced the cover & gaskets and tested. Unit is cooling and operating as designed. No water leaks observed during service. Job completed"
Near Burnet, TX 78611
Jonathan
Job Details: 03/11/2020
RANGE FRIGIDAIRE LFEF3054TFG Arrived on site for range having long preheat times on bake mode. Tested voltage to unit and found correct voltage. Disassembled back and found orange wire going to broil grounded to back panel. Repaired wire and corrected. Measured temperature sensor at room and found at 1070 ohms. Measured heating element and found at 16 ohms. Tested voltage at control and found no voltage to element or amps. Will need to replace control.; ordrng 1 316419146 (OVERLAY CONTROL) and 1 5304508924 (CONTROL)
Near Kyle, TX 78640
Kevin
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site and inspected dishwasher and found incoming Power is correct at terminal block, inspected control board
Near Fort Hood, TX 76544
Al
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect leaking washer.Confirmed the complaint and found the leak was coming from the drain pump.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Called office and spoke with CW.Unit still under manufacturer warranty.Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL GMC275PDB07 "Arrived on site for customer complaint of microwave tripping breaker and making loud noise, found faulty magnetron. I replaced mag, cap, and diode. Found broken door switch as well, ordering door switch. ; ordrng 3 4375346 (switch,cavity)s"
Near Killeen, TX 76549
Cliff
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WEE750H0HV1 Arrived on site to diagnose a range that will not keep Wi-Fi connection to home. Found Wi-Fi connector on board not fully inserted and vibration from opening and closing the door causing it to disconnect. Reset connector to proper position and tested unit. Found all is functioning properly at this time.
Near Kyle, TX 78640
Richard
Job Details: 03/11/2020
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived onsite for the freezer leaking. Upon inspection found that the drain hose was disconnected. Reconnected drain hose and issue has been resolved. Complete
Near Austin, TX 78746
Kevin
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW4616FW2 Arrived on site inspected washer and found cold water valve is blocked by debris again. Took another picture. Explained to apartment maintenance again that this is coming from the building water supply and has nothing to do with the washing machine. Documented call with tech line if apartment complex calls again refer them back to whirlpool. 7727344211"
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site and tested operation. Found loud vibration from drain pump. Inspected pump and found tooth pick in pump. Removed and tested operation. Unit tests good. Job complete
Near Austin, TX 78731
David
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to diagnose water not dispensing issue, and water buildup in RC. Performed diagnosis. Found ice buildup behind Evap cover in RC, and service pointer W11329116C applies. Ordering W10889360 Evap cover, and w11333076 control per service pointer, with s-code s27311. Advised customer to defrost unit 48 hours In advance and line area with towels..; ordrng 1 W10873098 (valve) and 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL)"
Near Austin, TX 78731
Tyler B.
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL KMHS120ESS5 "Arrived to inspect unit with door switch error, replaced switches and tested good
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
RANGE KITCHENAID KDRS463VSS04 Arrived on site and tested operation. Found right rear burner has flame chasing itself and igniter constantly sparking when set to low. Inspected orifice and found to be clean. Removed console and adjusted valve to allow proper gas flow while on low. Reassembled and tested operation. Unit tests good. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site inspected washer and found cold water valve is blocked by debris again. Took another picture. Explained to apartment maintenance again that this is coming from the building water supply and has nothing to do with the washing machine. Documented call with tech line if apartment complex calls again refer them back to whirlpool. 7727344211"
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on job to replace center burner and module. After replacement test operation.
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job for cracked top. Confirmed cracked top not impacted damage. Replaced cooktop.
Near Austin, TX 78723
Leonardo
Job Details: 03/11/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site to test unit for unit not gettin to temp. Test unit and found unit off by 9°. Calibrated oven to +10 test unit and average temp at 352° job complete.
Near Austin, TX 78759
Tyler B.
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FC2 "Arrived to inspect unit with sheets stuck in agitator, removed and found no flaws. Re installed and tested properly"
Near New Braunfels, TX 78130
Robert
Job Details: 03/11/2020
REFRIGERATOR LG LSXS26386S Arrived on job for complaints of not cooling and error code ERS. Called tech line and code is for sensor error. Compressor running no frost pattern on evaporator both fans running. Compressor not hot normal running temperature. ; ordrng 1 ADH73150210 (DRYER ) and 1 TCA35911903 (COMPRESSOR )
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of temperature too warm in refrigerator and too cold in freezer. Check thermistors and test good. Ordering control boards. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (UI CONTROL )
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site and installed new ice maker and separator. Tested operation and found unit working properly. Job complete.
Near Austin, TX 78717
Scott
Job Details: 03/11/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for rattling noise from back of unit . Found one of the compressor lines sitting on top of compressor . Reworked line to take off compressor and wrapped sealer to prevent contact . Nonwater leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Al
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived to inspect washer not draining completely.Ran diagnostics test mode and noticed the drain pump was operational, but the drain function sounded faint and unit wasn’t draining in allotted time, causing the F9E1 long drain error.There was also F0E1 SUDS error.I removed the back panel to access the drain pump and found an excessive buildup of animal hair and debris.Customer rinsed the trap off.Reassembled the unit and ran a quick cycle and unit drained as designed with no obstructions.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78664
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and found the condenser fan motor unplugged.Found the compressor not running, removed and replaced the inverter and unit compressor began working.Reassembled and told customer to wait 24 hours for unit to reach optimal temperatures.
Near Austin, TX 78756
Jacob
Job Details: 03/11/2020
WINE COOLER KITCHENAID KUWS24LSBS01 Arrived onsite for unit making clicking noise. Looked at unit. Found clicking noise to be the compressor.
Near Austin, TX 78702
Luis
Job Details: 03/11/2020
REFRIGERATOR JENN-AIR JFX2597AEP2 "Arrived on site for water leaking. Diagnosed frozen drain tube,removed unit from enclosure drain pan dry in compressor compartment verified updated drain tube installed,removed freezer door and drawers,cleared ice from freezer floor and freezer drain,verified good water flow through drain."
Near Temple, TX 76502
Al
Job Details: 03/11/2020
OVEN WHIRLPOOL MS1234567 Arrived to inspect wall oven with no power.Confirmed the complaint and removed and replaced the fuse.Reassembled and unit tested as designed..Job complete.
Near Buda, TX 78610
Robert
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for heating unit not working confirmed heater not working. Replaced heater and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW7040DW2 "arrived on site to inspect washer with no water flow. Upon further inspection, I placed the unit in diagnostics showing error codes F3E2, F8E1, F0E4. Cleared the codes and manually tested the water valve. On manual test #1, the water valve made a humming noise but made no water flow. I removed and replaced the valve and calibrated the unit. Retested the unit in test 51 and the unit operated as designed. No leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and checked the dishwasher found upper rack handing down and rolling out when door opened. Found adjusters causing issue. Corrected adjusters and tested. Rack now sitting level and not rolling out when door opened. Job complete
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JSO Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not starting cycle. Performed diagnostics mode and checked fault codes. Found fault code F6-E3 communication error and F2-E1 stuck key. Ran test agitation and spin test. Inspected gear case and found leaking oil. Followed tech sheet procedure and found UI/ console will need to be replaced. Schedule return to replace gearcase and UI. Will return with control and valve on hand if needed. ; ordrng 1 TUBPULLER (REQ TOOL) and 1 W10775188 (WASH PLATE) and 1 W10811956 (GEARCASE ) and 1 W11125152 (CONSOLE)
Near Killeen, TX 76542
Al
Job Details: 03/11/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer knob issues.Confirmed the complaint and removed and replaced the PTS switch.Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Robert
Job Details: 03/11/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of door noise. Found gear and shaft causing noise. ; ordrng 1 W11173556 (SHAFT) and 1 WPW10474715 (gear) and 1 WPW10474716 (gear)
Near Austin, TX 78717
Scott
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dish rack falling out of upper right track . Found front right stop had fallen out . Reinstalled stop . No longer falling out . No water leaks detected at time of service . Job complete .
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near San Marcos, TX 78666
Robert
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on job to replace icemaker. After replacement test operation. No leaks detected at time of service.
Near Del Valle, TX 78617
Richard
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer making a noise during spin cycle. Installed new gear case and clutch. Ran a calibration and noise is still there during testing found that the spin basket is wobbly. Ordering parts and office to reschedule.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811957 (spin basket) and 1 W11219115 (TUB)
Near Austin, TX 78756
Jacob
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL KHMS2050SSS0 Arrived onsite for unit. Getting F9.Q error code. Could not get unit down from the wall. Tiled up to the unit.. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 03/11/2020
MICROWAVE KITCHENAID KHMS2056SSS3 "Arrived on site for customer complaint of unit not powering on, found door switches had failed which caused the unit to blow the fuse. We replaced door switches and fuse, unit tested good.
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job for complaints of incorrect opinion on screen. Found oven program to wrong model number. Enter diagnostics and rest program info. Test operation.
Near Buchanan Dam, TX 78609
Jonathan
Job Details: 03/11/2020
REFRIGERATOR MAYTAG MFI2269FRW00 "Arrived on site for refrigerator not making ice. Inspected ice maker and found ice caught in bell arm. Removed ice maker and inspected and found finger had deformed causing ice to get caught. Removed failed ice maker and installed new. Tested operation and monitored. All tested good, no water leaks detected."
Near Round Rock, TX 78665
Al
Job Details: 03/11/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived to inspect oven issues.Tested the unit and unit temperatures were off so I checked and confirmed and calibrated the unit temperature.Job complete Customers father was on site.
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
DOWNDRAFT GE PP989SN1SS Arrived on site and tested operation. Found fan would not run at any speed. Tested switch and found continuity across all 3 speeds not matter which speed selected. Unit has failed switch. Installed new switch and now have correct voltage but fan still not responding. Unit will also need new blower. Office to quote customer for blower once stock verified. ; ordrng 1 WB26X10220 (fan motor w/connecto)
Near Austin, TX 78703
Leonardo
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/11/2020
DRYER WHIRLPOOL MEDB835DC4 "Arrived on site for UI not responding . Ran diagnostic , for got UI miss communications and control miscommunication . Did take several attempts to enter diagnostics . Replaced control and UI . Unit is now responding to commands . No lint build up at time of service . Job complete ."
Near Bell, TX 76504
Jonathan
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer that won’t spin. Inspected unit and work area. Placed unit is service diagnostics and found an F7 E6 (motor fault) and F3 Ev2 (inlet water temperature fault) error codes Cleared error codes. Tested unit in an auto test cycle and found the unit dripping water when the hot valve came on. Tested using the light and heavy agitation as well as low and high spins. Unit worked as designed. Replaced water valve and tested unit in a manual fill test again. Unit is working as designed. Checked underneath unit for oil and could not find any issues.Uni is working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave that was having intermittent lighting issues. Inspected unit and work area. Tested light on microwave and light would not turn on. Pulled microwave down and found control not sending voltage to socket when light was turned on. Replaced control and tested unit. Unit is working as designed. Call complete.