Arrived on site to test unit for blower not working on low or medium. Test unit and found bad motor will order new motor office to reschedule. ; ordrng 1 Searchmotor

Arrived on site to replace tub. Took old tub apart and found new tub damaged. Ordering new tub office to reschedule; ordrng 1 Wpw10681506 (Tub) and 1 2hours

Arrived onsite for dryer not heating. Upon arrival inspected unit. Checked supply voltage and looked good. Powered unit and UI would beep and cycle through selections on its own. Was able to run one timeded dry cycle and could feel some heat although 5e display was flashing Err. Customer also stated the unit ran for several hours one day but didnt seem to heat. Ordering Sensors and harness. UI needs replacement. Office to reschedule ; ordrng 1 W11316915 (Console) and 1 W11316625 (Console harness) and 1 W10906551 (Electrode and housing)

"Arrived on site to diagnose washer making loud noises when spinning. When I even hand turn the basket I can feel bearings grinding due to a failed gearcase Attempted to remove washplate and found washplate seized on to gearcase shaft. Attempted to separate with a hammer and punch, but collar would not budge and washplate has to be cut off.

"Arrived on site to diagnose ice machine that leaked water out the front of the unit. Ran unit it and found the basin is filling up and not draining at all. Pulled unit out some and found after about 9 inches out the unit began to drain. Checked the rear and found drain line is being pinched, causing the failure. Advised to get with builder to correct drain line and allow proper drainage. Call complete."

"Arrived on site to inspect dryer not starting when pressing start. Upon further inspection, I turned the power on tot the unit and pressed start and the unit failed to start. I placed the unit in diagnostics and checked error codes and found F3E5. Following the tech sheet, I tested the thermistors and found the main control is bad. I removed and replaced the main control and tested the unit and it is operating as designed. No lint observed during service, job completed."

"Arrived on site for leaking water. Upon arrival,inspected unit and found leaking at filter housing. Need to replace reservoirReplaced reservoir. Unit is no longer leaking. Job complete.

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived onsite and found stuck key and f2e0 error following power outage. Completed repair and verified function. Unit is now operating as designed. All checks good.

Arrived onsite and found unit operating properly with frost build up in the entire freezer cabinet from temporary air gap door leak. Advised that the cause of symptoms was from the door not closing all the way during an extended period of cooling. Advised owner that the unit should be defrosted to restore normal function. Doors are sealing properly. Seals are good.

"NED4655EW1 Arrived to inspect no heat. I found the unit would operate and verified voltages, but it would not heat. All thermal fuses were intact, but the element read open load. I found the element had failed and I removed and replaced. I tested airflow via the temperature/time method and found it took 40 seconds to heat and 1 minute, 25 seconds to cool, which denotes a moderately plugged venting system and it should be cleaned and verified. Operational test good

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not operating. Tested unit and pulled error code F01. Unit would need a new control board.

Arrived onsite for washer not draining. Upon arrival inspected unit. Inspected and found unit is draining but not spinning the clothes out properly. Put in diagnostics and found stored error code F7E9 locked rotor. Basket would turn by hand but not in cycle. Inspected underneath unit and found components covered in oil and slider broken. Customer thought the unit was covered for 10 yrs but I explained the Maytag 10 warranty was on select parts. Due to multiple issues customer decided not to move forward with any repair and will seek replacement. Job complete .

Arrived on site for a washer that is not draining. Upon inspection I found that the pump would hum but do nothing. I homed the pump out and cross referenced it with the new pump that was sent with me and found that both tested within spec. But while do this test I stepped on the new pumps connector. Upon further inspection I found that the was a clog in the drain hose. I removed the clog and tested the unit and found the unit operating as designed. Job complete

"Arrived on site. Found fresh food evaporator incased in ice,diagnosed a defective thermistor. Removed fan scroll and thermistor defrosted evaporator replaced thermistor and fan scroll ran diagnostics all test passed.

"Arrived on site for a washing machine that is leaking from the Bellow. Inspected unit and work area. Confirmed the. Replaced the bellow and tested the unit. The unit ran as designed with no leaks present. Call complete."

"Arrived on site and inspected dishwasher and found customers experiencing water dripping from in between door panels. Removed outer door panel and observed during a wash cycle and found water is splashing out. Found Dishwasher is leaning forward, took picture. Uninstall dishwasher and re-set its position so that it is now leaning slightly backward.took multiple pictures , job complete

"Arrived on site and found low water pressure entering dishwasher, inspected valve and found it is clogged by sediment, took 1 picture. After cleaning valve it will now run properly. Recommended inspect incoming water. We cannot return to clean out sediment on Feld again, job complete"

"Arrived on site and inspected washer and found one wire to drain pump harness is broken, took one picture. Replaced connector and drain pump is working and washer will now complete an automatic test cycle. If this repair Doesnt hold a new lower harness would be needed.

"Arrived on site to test unit for sporadically shutting itself off. Customer stated when power cycled at breaker unit would work correct for a while until issue persists. Also stated when ticking noise happens, usually powers itself off shortly after. Found all functions currently working as designed. Disconnected pantry UI and advised to monitor. If issues persist recommend returning with all current parts. Advised customer to take videos of noises and document as much as possible.

"Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found actual temps in unit on arrival at 41rc/27fc. After further testing I found fc wouldnt drop under 21 degrees. Rc wouldnt go under 40. Found following results for Thermistors. 7.61k rc, 19.8k fc, 12k fc evap, 8.78k rc evap. Found new signs of liner leak behind fridge that is causing insulation as well as degradation of liner wiring and causing a short.

Arrived on site for washer needing previously diagnosed tub replacement. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

Arrived on site for oven not heating properly. On inspection found the oven set for 350? only heated to 310?. I calibrated the oven by 30 degrees and testing unit. With the unit calibrated to 30 now heated to 430?on the top side of the range 390? on low side. Calibrated the unit to 15? and the top side 410? and the low side was 375 now calibrated- 5 high side 370? low side 335? the average is 350? now.

Arrived on site to install previously diagnosed parts. Installed new power cord and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised they recently replaced the water filter and the unit began to leak. I removed the filter and found the filter head is leaking at the filter ports inside. I removed and replaced the filter head and installed the filter and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket and using my heat gun, I heated the gas,et and shaped it before installing. Once installed, I tested door operation and found the gasket sealing properly. I recommended the customer leave the door closed for a few hours to allow the gasket to mold to,the unit chassis. No water leaks observed during service, job completed."

"110.44832202 Arrived to inspect no operation. The unit would attempt to engage a cycle, but it would shortly drain out and go into standby mode. I found the unit overfilled in test mode and I interrupted the test. The air dome was plugged with debris and I removed and cleared. After air dome reinstallation, I found the drain pump very slow and removed debris from the pump and strainer assemblies. All further testing revealed the unit operated as designed. No leaks observed during service.

"GFW450SSM1WW Arrived to inspect unit pausing during cycles. The customer advised me the issue is intermittent, but more times than not and after the pause, the machine may or may not spin out the garments. Entering service test mode, I found E48 and E42 as the only stored errors. Testing revealed that even though the basket and drum assembly did not have indications of excessive bearing play, the bearings are in the earlier stages of failure and several things could be heard from the bearings while manually testing. The manufacturer had the spin basket/spider/axle assembly WH45X23480 and it would be required, with the rear tub housing, to correct the issue.

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found power switch to unit was off. Powered unit and tested. No error codes and unit is functioning properly. Job complete

"arrived onsite for vent hood damaged. Upon arrival inspected unit. Found damage to frame. Called tech line for assistance. Spoke to Derrick SR#7735834930. Provided Customers service #18002531301,. Customer will need to reach out. Job complete"

Arrived on site for dryer not powering on. Upon arrival check breakers and are not tripped. Checked polarity at terminal block and wall and has failed test. L1-N is correct 122v. L2-N is incorrect at 7.8 V. Uploaded pictures to SD. Cannot test unit without correct voltage to the unit. Job complete

Arrived on site for dryer making loud noise while tumbling . Found sock had gotten stuck in blower wheel . Removed obstruction. All parts look to be in good shape . Ran dryer . All checked normal. Job complete

"Arrived on site and inspected refrigerator and found customer has had it unplugged and has recently connected it to power. Set refrigerator into a diagnostic cycle and found damper is opening and closing properly. Inspected evaporator and found fan is running properly, frost pattern looks good and heating element is working when turned on through diagnostic cycle. All door seals look good, there is currently no food in the refrigerator that may have caused an air gap. Confirmed compressor and condenser are working. Could not find a reason for the customers original experience where fresh food section was not cooling. If experience happens again requested that customer do not unplug refrigerator.

"Arrived on site and inspected dishwasher and found no power showing on display. Found no incoming power at terminal block. Swapped plug outlet with garbage disposal and power has returned to dishwasher. Sent a short video of dishwasher running to KB/service management. Dishwasher will complete a diagnostic cycle, Discussed importance of running hot water at kitchen sink before starting dishwasher. Customer is not using rinse aid and recommended that they add some to dispenser to get best drying results. correct power at outlet. Job complete"

"Arrived on site and found lightbulb has broken out of base and lightbulb base is still in microwave. Removed it for a customer and they will get their own replacement.

Arrived onsite for range bottom not working correctly. On inspection onside Hangs when opening the drawer. On further inspection see that one side of the drawer is not in the rail guide. Removed the drawer and reinstalled the drawer it is operating as designed. I went and adjust the flames on the cooktop so there is a high and low now. No gas leaks detected during service.

"Arrived onsite for microwave timer not functioning properly. Upon arrival inspected unit. Customer stated when microwave door is opened and cooking is paused, closing the door and selecting resume , the unit will just continue to cycle the question over and over. Tested unit multiple times and could not duplicate the issue. The customer tried duplicating the error and could not. Called tech line for assistance. Spoke to Adrian.SR#7735842485. Tech had no suggestions at this time due to not being able to duplicate. Customer will monitor. Also instructed customer on keeping the console clean and free from fingerprints as this may cause some issues. Job complete"

Arrived onsite for a washer with wet clothes at the end of a cycle. I found no stored error codes in the machine. I ran auto diagnostics and the unit completed the cycle and worked as designed. After talking with the customer I found out that the machine was being loaded wrong. I went over piling the clothes in the machine and detergent use with the customer along with the deep water wash option and when to use it. There were no water leaks present at the time of service. Call complete.

Arrived on site to diagnose refrigerator with filter door not closing. Examined unit and found the filter had broken off at the housing. Replaced housing and tested. Verified proper fitment and verified all working as designed. Repair completed.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised the unit has stopped making ice before but that it completely stopped and hasnt made ice for over a week. I attempted to jump the icemaker and found that the icemaker would not turn. Check voltage to the icemaker and Found proper voltage. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for refrigerator needing previously inlet valve. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and unit shutting off water when not in use as designed. Call complete

"Arrived on site to inspect refrigerator with no ice maker. Upon further inspection, the customer advised that they were told by their builder that the unit had no ice maker in the door. I opened the RC doors and advised the customer that the ice maker is located in the top left corner of the fresh foods section and this unit does not have an ice maker in the door. I found the emitter/receiver switch was in the off position and turned it back on. Placed the unit in diagnostics and tested the ice maker in test 57 and it operated as designed. Tested the fill tube in test 45 and it operated as designed and filled the tray. I made some recommendations for use and care. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed.."

Arrived on site for SAFETY unit sparking. Upon arrival inspected unit and found arc marks on turntable. Inspected turntable and had some type of small debris stuck on it. Cleaned the turntable and test unit. Unit is now operating correctly. Contacted Saftey team about finding. Safety gave ref 7735801184. Job complete

Arrived on site for door not locking. Upon arrival inspected unit and found latch just clicks then shows error code F5-E2 lock failure. Need to replace latch. Replaced latch W11565030. Test unit and now operating as designed. No leaks present at this time. Job complete

Arrived on site to install previous ordered part. Replaced drain pump W10919003. Filled basket with water. Test unit and now drains correctly. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for not spinning. Upon arrival customer mentioned that the unit is not responding to any cycles. ran diagnostics and got error code F7-E4 basket re engagement failure, F5-E4 lid not open between cycles, F7-E9 locked rotor, F6-E3 communication error acu cannot hear mount, F0-E7 load detected when running clean cycle. Ran components test and all components operate correctly. Except spin. Cleared all error codes and power cycled unit. ran a drain a spin cycle. Got F7-E4. Found broken slider. Need to replace slider. Replaced slider W10734521. Test unit and unit now spins correctly. No longer getting error codes. Unit is operating as designed. No leaks present at this time. Job complete"

Arrive on site for dishwasher not draining. I found that the knockout for the garbage disposal was not removable on insulation. Removed knock out and tested unit. It is now draining. No water leaks detected during service.

Arrived onsite and found unit operating with dented refrigerator door. Replaced refrigerator door and name tag. Unit is now operating as designed. All checks good.

Arrived on site to diagnose a microwave that isn't turning on. Found breaker tripping even when unit is unplugged. Issue is electrical and not a failure to microwave. Customer will need

Arrived on site to diagnose a range that is not heating properly. Found L1 and neutral wires flipped at terminal block. Rewired unit properly and all is working properly at this time.

Arrived on site to diagnose a dishwasher that is not turning on. Found neutral wire not connected at junction. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for not drying. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle to test components . All components operate correctly. Heater is pulling correct amp draw. Noticed customer is not using rinse aid. Advised the benefits of rinse aid, dish placement, and running hot water first . Unit is operating as designed. No leaks present at this time. Job complete"

1502 arrived onsite and found unit operating with vibrations from bent blower wheel. Replaced the blower wheel to repair and secured motor harness to prevent vibration. Unit is now operating as designed.

"Arrived onsite and used the pads and repair kit and wheel to repair dryer noise. Unit is now operating as designed. Advised customer on repair, all checks good."

"WDT730PAHZ0 Arrived to instal previously diagnosed and ordered parts. I removed and rEplaced the failed UI and console and tested. The customer will still need to have the plumbing corrected, but all functions of the unit were present. No leaks observed during service."

"WRS325SDHZ08 Arrived to inspect cooling issue. I found all functions were present within the unit and thermistors tested as expected, as there was ice encasing the evaporator. The doors were mis-aligned and had severe overlap at the top, 5.9mm, while being flush at the bottom, due to the original installers not setting the front legs. I corrected the overlap and verified cabinet position and alignment. I advised the tenant that it will take several days for the doors to settle into their new position, sealing as designed. I also advised that ensuring the doors are fully closed is of absolute importance, as doors that are slightly ajar can allow air to circulate into the chassis and freeze up the evaporator. The tenant will defrost the unit and contact us if there are further issues. No leaks observed during service."

"KRSF705HPS04 Arrived to instal previously diagnosed and ordered parts. Prior to installing the control parts, I found the chassis was severely twisted, creating a difference in door positions over 6mm at the bottom of the doors, while being flush at the top. The leveling legs were all the way up and after setting them, the twist was removed from the chassis. I found several areas that required sealing within the door openings. All functions of the unit were present and since the last service, the cooling resumed normal operations, denoting no issues with the controls or other associated parts. The customer will contact us if there are further issues. No leaks observed during service."

"Arrived on site. Installed sealer between air tower and fan scroll defrosted water tank tested icemaker and dispenser passed,replaced defective fresh food door checked door seal good."

Arrived on site for noise complaint per customer vibrating noise while compressor running. Adjusted tubing behind condenser fan and tubing in front by power switch ran compressor multiple times no noise present

Arrived onsite to replace faulty UI. Replaced UI and tested. Unit is functioning properly. Job complete

Arrived onsite for a refrigerator that is having lighting issues. Upon arrival I replaced the rc light and the fc light and tested unit operating as designed. Job complete

"Arrived onsite for a DW that is having some drying issues. Upon arrival I ran a diagnostic cycle and found no issues. Upon speaking with the customer I found out that they are on a water softener which could explain why there seem to be excess water left being at the end of the cycle. I explained. Detergent use while on a water softener to the customer as well as rinse aid use. With these tips combine, they should see better results moving forward. Job complete."

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new drain pump and water pan. And tested the unit and found unit operating as designed. No leaks. Job complete

Arrived onsite for a washer that will not draining. Upon inspection I found that the drain pump harness had came separated. I repaired the harness and tested the unit serval times and found unit operating as designed job complete.

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now functioning properly, job completed"

Arrived on site for a dryer that is making a rattling sound during operation. Inspected unit and work area. The customer advised that the unit or makes this loud screeching sound after it heats up. Did confirm the customers complaint and heard what sounded like the blower wheel rubbing up against the housing. Disassembled the unit and confirm the blower wheel was cracked rubbing up against the blower wheel housing. Replaced the blower wheel and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived onsite for a Refridgerator that is popping open the freezer door when they slam the refrigerator door. Inspected unit and work area. The customer advised that her grandkids always slam the refrigerator door when they get into it and it causes their freezer door to open and not re-shut. She advised this has caused her to lose some ice cream. I did verify proper leveling on the unit and it was slightly raised in the front. I called Whirlpool Techline and spoke to Rich SR# 7735837886. He advised this is normal operation because when the door is slammed, it compresses the air in the refrigerator and moves into the freezer so quickly, it will cause the door to slightly open. He advised that the door should not be slammed and that if it is slammed to make sure the freezer door is closed again. He also advised that having items in the door can also help but there is no repair that can completely resolve this issue other than customer care of the product. The unit is working as designed. Call complete."

Arrived on site for the washing machine that still has stuff falling off of it. Inspected unit and worked area. Checked in with the washer and found that the holes for the cover and capacitor were completely stripped. When I had to replace the gear case and cam again and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage but UI not illuminating, exposed control and found UI control disconn, secured connection and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for no power tested unit found no power in outlet, customer was not aware that the breaker is in garage, reset breaker unit powered on with no issues, all components activating in diagnostics heater is engaging, advised customer to monitor for the next 24 hour to ensure proper operation, at this time unit is cooling and running as designed job complete"

"Arrived on to replace previously diagnosed drain pump, replaced drain pump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected double oven and found although it is getting power lower oven fan is not moving, send video to KB/service management. Uninstalled oven and found lower blower support/vent on right hand side is inside shroud keeping fan blades from moving. Replaced blower ensuring it is in the correct position and blower is working properly. Observed both ovens until they reached preheat temperature, job complete"

"Arrived on site and inspected refrigerator and found it is frosted over. Used steamer to remove enough ice to inspect evaporator harness and found white wire is loose, took one picture. After resetting it set refrigerator into a diagnostic cycle and heating element is working properly. Took one picture, job complete. If issue continues will need to replace evaporator harness, user interface, and control board."

Arrived on site to test unit for multiple burners not igniting properly on cooktop portion. Adjusted burner heads and igniters per service pointer. Unit now working as designed rd. Job complete.

Arrived on site to test unit for not working. Found motor is seized. Found no obstructions. Spoke with management and found motor is considered and accessory to unit and customer would have to contact whirlpool or contractor. Motor is needed. Job complete.

"Arrived on site. Diagnosed a defective compressor after replacement replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W11506635 (Access valve) from stock"

Arrived on site for defective external drain pump replaced pump found unit would need tube also installed tube ran water to unit no leaks at connections ran external drain pump no leaks at all all connections water drained from the unit correctly. ; used 1 8212547rp (Tube) from stock

Arrived on site replaced heater element for Special project . Ran diagnostics test per WP specs . No water leaks detected at time of service. Job complete .

Arrived on site for vent making strange noises . Found dampener stuck . Unstuck dampener . Also recommended having home builder to look at exterior flapper . Flapper is not closing properly . Job complete

Arrived on site to install previously diagnosed parts. Installed the display and tested unit. Unit working as designed and no water leaks detected during service.

Arrived on site to install previously diagnosed parts. Customer was not home but he gave the oaky to enter home with door code. Used floor protector to move refrigerator out and install new condenser fan. No leaks where present at the time of service.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking from the left side. I removed the outer door panel and placed the unit in diagnostics showing no error codes. Continued with testing and found water leaking from the dispenser and vent (photos). I removed and replaced the vent and dispenser and tested and unit is operating as designed with no further leaks. I advised the customer of my findings. No leaks observed at the end of service, job completed."

Arrived onsite for oven door broken glass. On inspection found the door broken and new door installed already. Got serial # for WP.The door that was broke was the oven door not microwave door.

Arrived on site for cooktop flames to big. On inspection the regulator was not converted to LP. Set regulator to LP and switched out the orifice to the correct ones. Tested and adjusted the flames for the customer and showed them how to operate the cooktop. No gas leaks detected during service.

Arrived on site to replace previously ordered parts for oven. Replaced ui and also noted loose rivet on door lock switch. Corrected rivet issue and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range with a door not installed properly. Found handle screw missing and installed new screw. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.

Arrived onsite and repaired washer according to approval from prior diagnosis. Calibrated unit and tested. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived onsite for dishwasher damaged. Upon arrival inspected unit. Upon arrival inspected unit. Found multiple dents on tub. Upper tub is caved in and several dings on the outside, one of which is on a weld joint that would cause leaking. Looked at parts breakdown and tub is not serviceable. Called tech line for assistance. Spoke to Andy.SR#7735833978. Confirmed that no repair can be made. Tech documented and customer must reach out to customer service. Left contact information for customer. Job complete"

"Arrived on site to test unit for oven not igniting. Found bad igniter. Replaced igniter, unit working as designed. No leaks detected. Left unit pulled out per customer request. Job complete."

Arrived on site to test unit for no water. Found unit is filling but wash motor not engaging. Replaced sump assembly. Unit completed diagnostics with no issues. Unit supplied soft water. Found error f7e1(no heat). Advised to purge cold water from sink prior to starting unit. Also advised on use of liquid soap. No leaks detected. Job complete.

Arrived on site and replaced LF and RF burner tubing. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for filling with water on its own, tested unit found unit has a high drain loop, water is draining properly, found a little trickle of water coming from the fill port, weeping valve slowly filling dishwasher, replaced valve and tested, unit is now functioning properly, advised customer to monitor and if issue persists, to call use back, job complete"

"Arrived on site to test unit for not adjusting flames, tested unit found low was not adjusted properly, adjusted flames, noticed that the reader left burner had a wrong orifice, per customer request was asked to leave it the way it is because it works for them, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken parts, tested unit found removable agitator has fallen off in mid cycle resulting in broken agitator and wash plate, replaced parts, tested unit, unit is now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found all components working properly ran for 10 minutes and did not detect any leak, removed toe kick and did not find any signs of water trials, split door and no signs of water leak from dispenser or air vent, advise customer to run and monitor, if issue persists then will need to return with gasket and lower and upper spray arms, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for a microwave that is not heating. I found the same issue with a break in the power cord when it is bent from the unit being pushed in the cabinet. The customer stated they called but they couldnt remove the microwave from the cabinet. I found the cord junction box at the back of the microwave had gotten bent up not allowing the unit to come out of the cabinet. I was able to get it removed and straighten out the box but the cord needs to be replaced. Ordering W11199540 power cord.

Arrived onsite for a refrigerator that is still not cooling correctly. After talking with the customer I found out that the FC has never been and issue and ice has always been made. Only the RC stops cooling correctly. I tested the temps and found the FC at 2 degrees and still dropping but the RC temp was at 52 degrees on the center shelf. I tested the RC thermistor at J5-1 to J5-2 on the UI and the resistance showed 4.30 kohms and it was reading 1.51 VDC which should be somewhere between 59 and 62 degrees. I found the 3 way valve working and could tell the RC evaporator had cooled and defrosted. It appears the UI isnt communicating with the main control to cool the RC. I found no DC voltage out of the main control to the inverter and the unit was not in defrost. I called techline and spoke with Austin SR# 7735843027. Austin agreed that after all was replaced and tested that the UI is failing but also wants another main control ordered just in case the new one that was just replaced is defective. Ordering the UI and another main control. Office to RS; ordrng 1 W11411871 (Panel-UI) and 1 WPW10739408 (Main control)

"Arrived on site to diagnose dryer making loud squealing noise when running. Disassembled unit and found both rear rollers were barely moving, front and real drum seals were separated from the drum as well. Belt was screaming due to seized tensioner pulley. Advised customer repair is to replace all rollers, drum seals, and tensioner / belt. Customer declined repair and will replace unit.