Service History 421 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lakeway, TX 78734

Kevin

Job Details: 08/01/2022

"Arrived on site and replaced heating element for special project, your dishwasher is not leaking at the replacement, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, TX 78640

Kevin

Job Details: 08/01/2022

"Arrived on site and found washer is unplugged, when connected to power washer immediately spins and lid is locked. Replaced control board and encoder and it will now complete a diagnostic cycle and is operating properly, job complete."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Austin, TX 78734

Kevin

Job Details: 08/01/2022

"Arrived on site and found error code for fan speed, took picture. set oven into a diagnostic and found hall sensor on blower motor is not reading any rpm. Sent a short video to KB/service management. ordrng 1 W11107275 (Fan motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model JMDFS24JL00

Near Driftwood, TX 78619

Kevin

Job Details: 08/01/2022

Arrived on site and found microwave door will sometimes close and sometimes pop open. Spoke with techline and they recommended replacing soft close piston under microwave will also order bracket7734248850; ordrng 1 W11201804 (Piston) and 1 W11201393 (Bracket)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, TX 78640

Kevin

Job Details: 08/01/2022

"Arrived on site and Washer has already been rebuilt twice, customer has a video of washer very off-balanced. Due to the severity the cabinet needs to be replaced as well as the basket, tub and all other dry components. Also found the washer top looks like someone pried open the lid lock. This will also need to be replaced. Entire washer will need to be replaced completely. control board, and harness will also be needed to ensure repair on next visit. spoke with CS and MS, we are rebuilding the washer completely to remove any further issue.; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10676680 (Cabinet) and 1 W10849477 (Tub ring) and 1 W10752283 (Washplate) and 1 W11417466 (Control) and 1 W11211509 (Top) and 1 W11307244 (Lid latch) and 4 W11611669 (Impact absorber)s and 1 W11545744 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB04

Near Georgetown, TX 78626

Kimo

Job Details: 08/01/2022

Arrived onsite for for a refrigerator that stoped cooling in the refrigerator section. Upon arrival I found Rc63* fc24* then I checked the freezer and found frost/ice buildup on the back cover I gained access to the evap and found that it was covered in ice/ frost. I also found that the fan harness had a separation in that I advised customer to defrost the refrigerator over night with towels around it. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Georgetown, TX 78633

Kimo

Job Details: 08/01/2022

Arrived onsite for washer that is not going into wash. Upon inspection I found that the water inlet valves would not activate when called for. And a slow fill code stored. I installed new valves and tested unit and found unit operating as designed no leaks.

We serviced a

JENN-AIR RANGE

Model JGCP548HL00

Near Georgetown, TX 78628

Kimo

Job Details: 08/01/2022

"Arrived onsite for for range with a malfunctioning griddle. Upon arrival I tested the griddle and found that it would not turn on, I replaced the switch and tested several times griddle would turn on every time. job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Georgetown, TX 78633

Kimo

Job Details: 08/01/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found that the unit is operating as designed no leaks. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Kimo

Job Details: 08/01/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8500DR3

Near Georgetown, TX 78628

Kimo

Job Details: 08/01/2022

Arrived onsite to install previously diagnosed part. Upon arrival I found that the wrong parts was ordered. I am ordering 1x cord pt220L. I rescheduled cx for sat 08/06/22.; ordrng 1 PT220L (Cord)

We serviced a

WHIRLPOOL DRYER

Model WED8500DR3

Near Georgetown, TX 78628

Kimo

Job Details: 08/01/2022

Arrived onsite to install previously diagnosed part. Upon arrival I found that the wrong parts was ordered. I am ordering 1x cord pt220L. I rescheduled cx for sat 08/06/22.; ordrng 1 PT220L (Cord)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Kyle, TX 78640

Leonardo

Job Details: 08/01/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete no leaks present at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 08/01/2022

Arrived on site to test unit for unit not washing. Test unit and unit filling with water but wash motor not coming on. Replaced sump and motor assembly. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Kyle, TX 78640

Leonardo

Job Details: 08/01/2022

Arrived on site to test unit for burners turning on and off. Test unit and found unit working as designed. Showed customer new service pointer for new burner designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Kyle, TX 78640

Leonardo

Job Details: 08/01/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kyle, TX 78640

Leonardo

Job Details: 08/01/2022

Arrived on site to test unit for console coming apart. Found damaged console replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Buda, TX 78610

Leonardo

Job Details: 08/01/2022

Arrived on site to replaced heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 08/01/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78739

Leonardo

Job Details: 08/01/2022

Arrived on site to test unit for unit stopping at around 20 minutes in every time. Test unit and unit giving F6E1 ui cant communicate with board. Ordering new ui and will replace ui and control board on return visit office to reschedule ; ordrng 1 W11413965 (Console)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Granite Shoals, TX 78654

Lou

Job Details: 08/01/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Kingsland, TX 78639

Lou

Job Details: 08/01/2022

"Arrived on site to inspect dryer drum not turning. Upon further inspection, I found the tension pulley had come loose from the mount. I disassembled the unit and found the belt beginning to fray. Customer advised the unit would make a chirping noise. Due to this being the second time in less than one month, I removed and replaced the tension pulley and belt and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near Kingsland, TX 78639

Lou

Job Details: 08/01/2022

"Arrived on site to inspect freezer damage. Upon further inspection, I found a large dent in the back panel on the right side halfway down (photos). Tested temps in the unit and got -2 degrees. Inspected the chassis, interior liner and door gaskets and unit is operating as designed. I advised the customer of my findings. No water connections to the unit. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Marble Falls, TX 78654

Lou

Job Details: 08/01/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit leaking water at the element nuts and damaging the harness, the control panel being damaged, and per techlines recommendations, I removed and replaced the main control, control panel and main harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA02

Near Marble Falls, TX 78654

Lou

Job Details: 08/01/2022

"Arrived on site to inspect refrigerator modules not working. Upon further inspection, I found the two top modules, all three left side modules and the bottom right side module in the RC section not functioning. I removed and replaced the all of the modules and tested. The unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Granite Shoals, TX 78654

Lou

Job Details: 08/01/2022

"Arrived on site to inspect range control display showing error code. Upon further inspection, I found the display showing error code F1E0-main control failure. I removed and replaced the main control and tested. Oven is heating properly. Also, I find the front right burner switch had shorted (photo). I tested the front burner and its constant high setting. I contacted the landlord and advised of my findings and repairs to let them know the office would contact them to schedule return service for the switch. I am ordering all switches and office to schedule return service. The only switch needing replacement, at this time, is the front right burner switch. ; ordrng 2 WP3148952 (Front right/back left switch)s and 2 WP3149400 (Front left/back right)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Kingsland, TX 78639

Lou

Job Details: 08/01/2022

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-motor failure. Also found this unit with the bronze/copper bushings that are part of a service pointer (W11540964). I cleared the code and continued with testing. The unit began to dispense water into the tub and when the motor was to come on, the unit began to drain and show the error code. I am ordering the element per the service pointer and sump/motor assembly. Both parts will need to be replaced upon return service. No water leaks observed during service. Spoke with vendor regarding the POP and they are to email the paperwork to the office and this tech. Office to schedule return service.; ordrng 1 W11537778 (Element)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Austin, TX 78756

Luis

Job Details: 08/01/2022

"Arrived on site. Found a defective led module,per service pointer installed updated led modules in fresh food and freezer section all leds working as designed. Replaced water filter,reset filter setting.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Briarcliff, TX 78669

Luis

Job Details: 08/01/2022

"Arrived on site for no ice. Ran icemaker through a cycle,icemaker ran through a cycle no water entering icemaker,power to valve. Disconnected water line from source to refrigerator no water from source customer will need a plumber"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78737

Luis

Job Details: 08/01/2022

"Arrived on site for light issues. Diagnosed 2 defective led modules,replaced freezer led module and upper back left led module in fresh food section. All leds working as designed, ; used 1 W11484836 (Led module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78749

Luis

Job Details: 08/01/2022

"Arrived on site for water freezing. Removed damper cover,disconnected damper harness ran fan motor with damper door closed. Found air migrating out around damper housing,added sealer between liner gaps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78738

Luis

Job Details: 08/01/2022

"Arrived on site for no cool. Powered unit on compressor not powering on,installed new starter same issue diagnosed a defective compressor. Ordering compressor and additional parts. ; ordrng 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 R600akit (R600a kit) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Lakeway, TX 78734

Luis

Job Details: 08/01/2022

"Arrived on site. Checked freezer temperature reading 0? in freezer and 37? in fresh food. Called tech support ran diagnostics all test passed,per tech support ordering ui control. Found defective led module per service pointer ordering updated led modules per autho S84638SR#7734243307; ordrng 1 W11411871 (Ui panel) and 12 W11484836 (Led modules)s"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near San Marcos, TX 78666

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for no heat, tested unit found shorted cutoffs and bad thermostat, replaced parts, tested unit , unit now functioning properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Marcos, TX 78666

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for no ice production, test unit found during ice harvest when door is closed nothing happens , but if you put door it the right spot the ice maker activates, inspected door harness and found harness broke and is effecting ice maker functions,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near New Braunfels, TX 78130

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for no ice production, tested unit found ice maker lost its home position and weeping water valve, replaced parts, ran harvest cycle and water fill and all passed ice box fan running good, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Marcos, TX 78666

Andrey

Job Details: 07/30/2022

"Arrived on site to replace heater per service pointer, replaced heater, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near New Braunfels, TX 78132

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for uneven doors, tested unit found unit needed to be leveled, leveled unit, customer is satisfied with results, job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near New Braunfels, TX 78132

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for evaporator frost buildup, tested unit found heater is not engaging, tested heater and resistance is good replaced wiring harness, heater is now engaging properly, advised customer to monitor and if this issue continues and control will be needed, at this time job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near New Braunfels, TX 78130

Andrey

Job Details: 07/30/2022

"Arrived on site to test unit for heating too hot, customer stated that when cooking in oven there is hot air venting on top and cook top gets warm, stated to customer that unit has a vent there and its normal to get warm around those areas, customer had unit heated to 400, took temps with thermocouple and the temperature is good, unit is running as designed job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Kimo

Job Details: 07/30/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78728

Kimo

Job Details: 07/30/2022

Arrived onsite for dishwasher not dissolving the pods. Upon inspection I found that the soap dispenser side of the dispenser was working normally/ opening as it should at the right time in the wash cycle. Upon further inspection I found that the rinse aid was leaking out of the dispenser. I replaced the dispenser and advised customer to switch to a liquid detergent and to run some hot water at the tap before running the dispenser. I tested the unit after the dispenser replacement and found the unit operating as designed. Job complete. No leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Cedar Park, TX 78613

Kimo

Job Details: 07/30/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new water inlet valve and tested the unit and found that the water flow return to normal, upon further inspection I found that the ui and control was not needed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

Kimo

Job Details: 07/30/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After performing this I tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Round Rock, TX 78681

Kimo

Job Details: 07/30/2022

Arrived onsite for a refrigerator that is developing frost/ice in the upper right corner of the cabinet. Upon inspection I found that the gasket was not sealing in that corner. I advised the freezer door and the gasket and gif it to seal up. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS1

Near Austin, TX 78739

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for unit not heating. Test unit and found bad magnetron capacitor and diode.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78749

Leonardo

Job Details: 07/30/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

We serviced a

KITCHENAID COOKTOP

Model KCED606GSS01

Near Austin, TX 78749

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for cooktop glass not sitting correctly. Found bad glass on right side. Replaced cooktop test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for unit not washing. Test unit and found unit not draining so it shuts off. Test unit and found drain hose pinched at unit. Secured connection test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78737

Leonardo

Job Details: 07/30/2022

"Arrived on site to test unit for unit not draining. Test unit and found drain motor not coming on. Found loose connection on drain motor, secured connection test unit and unit test good job complete."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Austin, TX 78737

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for unit leaking. Test unit and found water coming from top rack screw not tightened. Secured screw test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for unit not drying. Test unit and found and heating element. Replaced element test unit and unit test good job complete. No leaks present at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Kyle, TX 78640

Leonardo

Job Details: 07/30/2022

Arrived on site to test unit for unit leaking. Customer said they had used it the last 3-4 days and no leaks. Ran unit and no leaks present at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FB2

Near Austin, TX 78753

Joe Z

Job Details: 07/27/2022

Arrived onsite to install previously diagnosed parts. Replaced control. Test unit by preheating oven to 350. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Bastrop, TX 78602

Joe Z

Job Details: 07/27/2022

"Arrived onsite for Visibly Failed, Broken or Missing Parts. Upon arrival inspected unit and found right side door gasket has failed. Need to replace gasket. Replaced gasket. Door seals correctly. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/27/2022

Arrived onsite for SP W11540964 - Special Project S17304. Upon arrival replaced heater. Test unit. Not operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78724

Joe Z

Job Details: 07/27/2022

Arrived onsite for Not draining. Upon arrival found tub full of water. Found disposal knock out plug was still present. Removed plug and test unit. Unit now drains correctly. Unit operas designed. No leaks present at this time. Job complete

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/27/2022

"Arrived onsite for QUIT MAKING ICE - CAN HEAR THE WATER RUNNING, PUMP IS STILL GOING BUT NO ICE. Upon arrival test unit and all components seem to operate correctly. Spoke with SW for assistance. After series of test found water valve weeping as well as step 5 on diagnostics, water level sensor not operating. Need to replace valve, and water level sensor. Ordering fill valve and sensor. Office to reschedule ; ordrng 1 WPW10485962 (Sensor) and 1 W10881366 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/27/2022

"Arrived onsite for F9E1 - Error Code . Upon arrival ran diagnostics and got FA-E2 electrical issue fill valve, F7-E1 single speed motor failure , F9-E1 drain pump not draining. Inspected drain pump and found debris stuck in impeller. Removed debris and unit now drains. Ran auto test and found fill valve not dispensing water. Checked supply and have good water pressure. Need to order fill valve. Inspected sump and motor and is getting voltage. Can not test sump and motor due to no water fill. Therefore Also ordering sump and motor due to F7-E1 error code. Office to reschedule. Customer wants a ETA ; ordrng 1 W11460945 (Sump and motor) and 1 W11434044 (Fill valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78723

Joe Z

Job Details: 07/27/2022

"Arrived onsite for ice maker is broken. Upon arrival inspected unit and found ice maker is making ice correctly. Found the mounting plate is cracked as well as the coupling. Ordering container,mounting plate, and coupling. Office to reschedule ; ordrng 1 W11244434 (Container) and 1 WPW10293212 (Mounting plate) and 1 WP2220458 (Coupling)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Dripping Springs, TX 78620

Justin

Job Details: 07/27/2022

"Arrived on site for a cooktop with a burner not igniting properly. On arrival the customer stated they had started the burner and walked away, but was not sure if it ignited. When they came back it wasnt lit and when they tried again it lit a large whoosh of flame. On arrival the burner caps and heads were off. I put them back on and test the unit. I found all working as designed. I informed the customer of my findings.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dripping Springs, TX 78620

Justin

Job Details: 07/27/2022

Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and wall and found none. I checked and found the breaker not popped. I informed the customer of my findings and advised them on reaching out to an electrician. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78735

Justin

Job Details: 07/27/2022

Arrived on site to install heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were observed at the time of service. Call complete.

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAAG

Near Dripping Springs, TX 78620

Justin

Job Details: 07/27/2022

"Arrived on site to install previously diagnosed parts. I installed the control, heater, and fan motor. I then tested the unit and it is now working as designed. No leaks observed at the time of service. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Spicewood, TX 78669

Justin

Job Details: 07/27/2022

Arrived on site for upper rack rail issues. On arrival the customer stated the real issue was the lower dish rack had severe rust. Upon further inspection I found several areas on the lower rack that completely rusted through. Upon further inspection I found rust building on upper tracks too. Per the special project W11296667 and S code S22916 we will return with the tracks on hand to install. Ordering rack and office to reschedule; ordrng 1 W11527890 (Lower Rack)

We serviced a

JENN-AIR COOKTOP

Model JGCP536HL00

Near Lakeway, TX 78734

Justin

Job Details: 07/27/2022

Arrived on site for a cooktop with a burner not lighting. On arrival the customer stated the real issue is the furthest right knob is broken. Upon further inspection I found the valve physically damaged and the knob fine. I tested all burners and found them igniting. Ordering right side manifold to replace. Office to reschedule. ; ordrng 1 W11333176 (Right Manifold)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Manchaca, TX 78652

Justin

Job Details: 07/27/2022

"Arrived on site for a washer not draining properly. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F3E1 for water level system error, F8E3 for overflow, and F0E1 for load detected during clean. I cleared the error codes. I then ran a diagnostics cycle and found it threw a F9E1 error code at the end, and the drain never energized. I checked voltage to the drain and found none. After resetting the power several times it fixed itself and drained. I gained access to the back of the unit and found a leak at the drain and the bottom of the pipe vent. Upon further inspection I found the bellow also leaking. I am ordering the bellow, control, and pipe vent to install. I will bring back the pump to install too. Office to reschedule and get autho. ; ordrng 1 W11183219 (Pipe Vent) and 1 W11106747 (Bellow) and 1 W11032117 (Control) and 1 Autho (Autho), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Spicewood, TX 78669

Justin

Job Details: 07/27/2022

"Arrived on site for a refrigerator were another company diagnosed a sealed system failure and the customer was told to contact Whirlpool. On arrival the unit was on and above 70?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found both evaps with no frost pattern or ice build up. I gained access to the back of the unit and found the compressor running, but only drawing .4 amps. This indicates a bad SS. I found SS repairs still covered. Ordering all SS components and office to reschedule with a SS tech + 2 hour. ; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Dripping Springs, TX 78620

Justin

Job Details: 07/27/2022

Arrived on site for a dishwasher that was tripping the breaker. On arrival the unit had power. I test the drain and latch but could not trip the breaker. Upon further inspection I found the bushings on the heater completely corroded. I gained access to the back of the unit and found signs of a leak. I informed the customer it is possible the leak onto the element connector could possibly be shorting out and causing the breaker to pop. In order to repair the unit we will order and replace the heater. The repair is covered per the service pointer W11540964 and S-code S17304. Office to reschedule.; ordrng 1 W11537778 (Heater)

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78745

Leonardo

Job Details: 07/27/2022

Arrived on site to test unit for oven not working. Test unit and found and fuse. Replaced fuse test unit and unit test good job complete.

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US

Near Austin, TX 78749

Leonardo

Job Details: 07/27/2022

Arrived on site to replace wash motor and console. Replaced wash motor and found gasket missing and motor missing 3 gaskets.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near San Marcos, TX 78666

Leonardo

Job Details: 07/27/2022

Arrived on site to replace control board. Replaced board test unit and unit test good. Both oven pre heating to 350 and lights turning off job complete.

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near San Marcos, TX 78666

Leonardo

Job Details: 07/27/2022

Arrived on site to test unit for unit not heating correctly. Test unit for average temp of the unit and unit at 342? average temp. Showed customer the average temp and she agreed with it job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGC558JSS00

Near Austin, TX 78749

Leonardo

Job Details: 07/27/2022

Arrived on site to test unit for right front burner. Not igniting correctly. Removed burner head and adjusted the burner head test unit and unit test good job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78749

Leonardo

Job Details: 07/27/2022

Arrived on site to replaced heating element due to special project. Replaced heating element test unit for leaks no leaks present at this time job complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Leonardo

Job Details: 07/27/2022

Arrived on site to test unit for unit leaking. Test unit and found fill valve water line not tight. Secured line test unit and unit test good job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EBS02

Near Horseshoe Bay, TX 78657

Lou

Job Details: 07/27/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the 2 top modules in the RC section and the modules in the FC section not operating. Per service pointer W11606409, I removed and replaced the 10 modules and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marble Falls, TX 78654

Lou

Job Details: 07/27/2022

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate and spin, I could hear the motor functioning, but the washplate and basket failed to turn. I tilted the unit back and found where the unit had dropped to the floor and caused the pulley to burn through the shield and the pulley nut came off and the belt warped and came off (photos). I removed and replaced the cam assembly and belt and cleaned up the shield and retested. Unit is operating as designed. I tested the suspension rods and they are good. Advised the customer of my findings and repairs. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Kingsland, TX 78639

Lou

Job Details: 07/27/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings had deteriorated and the rubber grommets were left. When I pulled the unit out, I found the unit had been leaking water (photos). The cabinets to the left of the unit had water damage from a previous unit (photo). I removed and replaced the element and checked the main harness and it was good. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Horseshoe Bay, TX 78657

Lou

Job Details: 07/27/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker for error codes and found E5. I removed and replaced the RC ice maker and hv control and retested. Unit is operating as designed. I cycled power to reset controls after testing. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Meadowlakes, TX 78654

Lou

Job Details: 07/27/2022

"Arrived on site to inspect wall oven time jumping. Upon further inspection, the customer advised that the time wont keep on the display. I found the unit not connected to WiFi. I attempted to place the unit in diagnostics and it failed. I removed and replaced the main control and placed the unit in diagnostics and tested the components and the unit is operating as designed. I attempted to assist the customer is connecting the unit to WiFi and the customers phone would not cooperate. I provided the customer with the Whirlpool wifi team 800 number if they need assistance. Job completed."

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Kingsland, TX 78639

Lou

Job Details: 07/27/2022

"Arrived on site to inspect washer not working. Upon further inspection, the customer advised that before arrival today, they were able to get the unit operating but wanted it checked out for any other issues. I placed the unit in diagnostics showing error codes F9E1, F8E1, F0E2, & F5E2. Cleared the codes and continued with testing. I checked the bellow drain ports and found them completely clogged with debris and found a large amount of pet hair around the inside of the bellow. Unit operated as designed in diagnostics. Found customer has a water softener system and on a well. I made recommendations for use and care, as well as detergent use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIO18NNZS0

Near Kingsland, TX 78639

Lou

Job Details: 07/27/2022

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and cycling water, but the unit is not eating cold enough to make ice. Tested the unit in diagnostics and found the unit has a leak. I found the leak to be at the cap tube at the back of the unit (photo) and evidence of oil on the bottom panel near the compressor. compressor, evaporator, non UV drier, access valve, filter, and cleaning solution ; ordrng 1 WPW10605286 (Compressor kit) and 1 WPW10218037 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 W10843121 (Non UV drier)

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS0

Near Marble Falls, TX 78654

Lou

Job Details: 07/27/2022

"Arrived on site to inspect trash compactor jamming. Upon further inspection, I found the unit with no power. Customer cycled power at the breaker and the unit immediately began to operate. I attempted to pull the unit out from the cabinets, but due to the cabinets being too tight around the unit, I was unable to do so. I was unable to get the model/serial numbers due to this. I advised the customer that I would have to order parts and come back. Customer will have builder make the unit accessible upon return service. I am ordering all switches, knob and knob nut and office to schedule return service. ; ordrng 1 W11243179 (Drawer safety switch) and 1 WP777811 (Directional switch) and 1 WP9871971 (Rotary on/off switch) and 1 9871829 (Drawer switch) and 1 WPW10242556 (Push button on/off switch) and 1 W11032731 (On/off switch) and 1 WP9871920 (Knob) and 1 WP777383 (Knob nut)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Austin, TX 78732

Luis

Job Details: 07/27/2022

"Arrived on site. Replaced condenser fan motor,ran diagnostics fan powered on air flow feels stronger.

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Austin, TX 78745

Luis

Job Details: 07/27/2022

"Arrived on site. Found evaporator incased in ice ran diagnostics bimetal reading open,removed cover checked harness and bimetal,movement from harness powered on heater,checked diagnostic reading and bimetal now reading closed. Heater powered on reassembled freezer compartment heater still powered on and bimetal reading closed. Possible loose connection at harness

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEFXDA

Near Austin, TX 78738

Luis

Job Details: 07/27/2022

"Arrived on site for cooling complaint. Found fan customer ordered to be incorrect fan was for a dual evaporator French door refrigerator,found icicles around fan motor,removed ice engaged switch fan powered on. Tilted drain pan found no ice build up in pan,adjusted and reinstalled drain pan checked air flow good. Advised customer to let unit run"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78749

Luis

Job Details: 07/27/2022

"Arrived on site for concerns about ice. Per customer they dispensed ice and there was some styrofoam in cup,removed ice container dumped ice checked ice no styrofoam in ice or container,removed ui assembly found no issues in dispenser compartment. Dispensed ice no styrofoam in ice. Possible styrofoam was from excess hanging out from liner and cleared path in chute."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78749

Luis

Job Details: 07/27/2022

"Arrived on site for no ice. Ran diagnostics E5 error code diagnosed a defective icemaker,replaced icemaker power cycled unit,ran icemaker test passed,ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Austin, TX 78737

Luis

Job Details: 07/27/2022

"Arrived on site. Found ripped damaged right side fresh food door gasket,replaced gasket remolded door gasket checked door seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78749

Luis

Job Details: 07/27/2022

Arrived on site for unit not freezing and shutting off. Found freezer evaporator incased in ice preventing fan from inning and power cycling unit. Ran diagnostics heater powered on diagnosed unit will need a new control and fan motor assembly that includes new thermistors found freezer led defective ordering led also; ordrng 1 W10695459 (Module) and 1 W11249952 (Motor evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78737

Luis

Job Details: 07/27/2022

"Arrived on site for door issues. Diagnosed a defective right side door hinge assembly,ordering new hinge assembly ; ordrng 1 W11240748 (Hinge right side)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QDX05

Near Austin, TX 78733

Matthew

Job Details: 07/27/2022

Arrived onsite for refrigerator door unbalanced and rubbing. Upon arrival inspected unit. Fridge Door was making noise. Customer had ordered hinge plate but after investigation found that was not the issue. Found parts of the hinge assembly were worn down.

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW

Near Austin, TX 78733

Matthew

Job Details: 07/27/2022

Arrived onsite for washer with odor. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for stuck button. Ran test and found when valve energized it was making a squealing noise. Replaced valve to insure adequate water flow. Tested unit and unit is functioning properly. Customer is using affresh to counter odor. Also recommended the addition of vinegar to help with deodorizing and breakdown of buildup associated with hard water.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Manor, TX 78653

Matthew

Job Details: 07/27/2022

Unit 4205. Arrived onsite for hood light not functioning. Upon arrival found manufacturing glue/silicone melted into the socket housing. Needed socket replaced. Replaced socket and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHB01

Near Manor, TX 78653

Matthew

Job Details: 07/27/2022

Arrived onsite for refrigerator not cooling properly. Upon arrival found compressor and fans running. Compressor pulling.7 amps. Exposed evaporator and no frost pattern was accumulating. Unit showing signs of ss failure. Customer has home warranty and will have dispatch.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78759

Matthew

Job Details: 07/27/2022

Arrived onsite to replace previously diagnosed parts. Upon disassembly and exposing evaporator compartment and compressor compartment found lines to evaporator completely corroded. Plugged unit in for checks and could hear dripping and hissing sound from evaporator compartment. Used bubble solution and found leak at liner. Took pics and contacted tech line. Spoke with Adrian SR#7734206845. Cannot move forward with a good repair. Manufacturer will reach out to customer within 3 business days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78701

Matthew

Job Details: 07/27/2022

Arrived onsite to replace damaged freezer door. Replaced door but found water lines did not match up with original connections. Need to order connections for water lines. Office to reschedule ; ordrng 1 WP4373559 (Fitting)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Manor, TX 78653

Matthew

Job Details: 07/27/2022

Arrived onsite for range with F1E0 error. Upon arrival inspected unit And Found failed control board. Will need to order and replace main board. Office to reschedule ; ordrng 1 W11528350 (Control)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78730

Matthew

Job Details: 07/27/2022

Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Unit was running. Seemed to be dripping from the top. Removed cover and found multiple sheets of ice stacked on one another. Found unit was attempting to make ice but due to a failure grid cutter could not finish the process. Took pic. Will need to order and replace the grid cutter. Office to reschedule.; ordrng 1 W10919199 (Grid cutter)