Service History 420

Near Belton, TX 76513
Jonathan
Job Details: 09/25/2020
REFRIGERATOR FRIGIDAIRE PHSC39EESS0 Arrived on site for refrigerator that’s not cooling properly in the refrigerator section. Inspected unit and work area. Customer advised that the freezer is working fine and that they are making ice but that the refrigerator section has been sitting around 50 to 55° over the past few days. He did advise that they had another technician come out a couple months ago who replaced his gasket. Found unit sitting at 45°F and found the new gasket not seated properly on the right hand side and not making proper contact with the frame. Used heat gun to form a better fitting. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW02 "Arrived on site and for a return visit to inspect items still freezing in deli drawer.On my previous call I called techline and was told to block off a small portion of the air flow coming directly into the drawer.On this date,I blocked off more of the airflow and was advised to replace the thermistor W10316760.Ordering W10316760.Freezer temperature was 5 degrees, set on UI at 0. Office to reschedule the appointment.; ordrng 1 W10316760 (THERMISTOR KIT)"
Near Austin, TX 78739
Richard
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator freezer upper drawer was not installed correctly. Took top drawer out and installed it correctly and it tested good. All functions tested good. Complete
Near Elgin, TX 78621
Andy
Job Details: 09/25/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washer tangling clothes. Tested and inspected unit and called tech line and spoke with Andy (SR# 7728886347) made aware of what was done and found. Was instructed that issue is with motor or gearcase. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE )
Near New Braunfels, TX 78130
Noah D
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not defrosting, replaced lower fan motor and all wires, replaced control board and UI, no problems found. Complete"
Near Austin, TX 78747
Leonardo
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test for damaged control panel, test unit found control panel damaged, opened box with new control panel, new control panel is damaged, need to order new control panel, office to reschedule.; ordrng 1 WPW10733627 (CONTROL PANEL)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 site to repair previously diagnosed magnetron Fuses sensor as well as the door interlock system assembly. After installing all previously diagnosed parts I was able to retest the unit and found the unit is now functioning as designed with no flaws call completeSr# 7728881846
Near Pflugerville, TX 78660
David S
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for sealed system repair. I gained access to the evaporator and found the cap tube and only one coil with frost. I gained access to the dryer and found 55 psi at the dryer, and the compressor building pressure. There is a restriction at the evaporator. I installed a UI dryer and the access port. I removed the failed evaporator, and ran a sweep charge through the system to clear out any possible restriction. I installed a new evaporator. I put a charge of 5.5 oz of r134a. I monitored pressure and they look good. I left the unit running, and found a full frost pattern on the evaporator. Unit is working as designed. Job complete."
Near Austin, TX 78732
David
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts to resolve flooded deli control. Replaced Ui, deli control and drawer, and harness. Retested and everything is now working as designed. Customer had gotten rid of water once this week and said unit worked when water was out. All is now working as designed. Call complete."
Near Georgetown, TX 78626
Cliff
Job Details: 09/25/2020
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not coming on. Found timer shaft to round it out and new knob not accurate in position. Replace timer assembly and tested unit. Found all is functioning properly at this time.Parts
Near Horseshoe Bay, TX 78657
James
Job Details: 09/25/2020
WASHER MAYTAG MVWB955FC1 Arrived on site to install new valve. Found filter screen had debris blocking water flow. Removed blockage and purged cold water and hot water lines to fully clear out. Tested operation and found unit working properly. Job complete
Near Paige, TX 78659
Andy
Job Details: 09/25/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range oven not heating and oven light not working. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)
Near Bastrop, TX 78602
Andy
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer not spinning tested and inspected unit and found control not calibrated from prior repair. Recalibrated and tested unit. Found all operations are normal. Instructed customer on loading unit and soap usage. No water leaks present at time of service.
Near Leander, TX 78645
Lou
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying and vent leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tested amp draw at the element and got 7-9amps during wash and drying cycles. Found customer is using rinse aid, but was not in the beginning as they advised they were not using it when they first moved into the home, but since using it, the drying has gotten better. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near Clifton, TX 76634
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge raider that’s not making ice. Inspected unit and work area. Customer advised that they had a repair done for the same issue two months ago and the technician had advised them that one of their wires had split so the wire was spliced back together and taped. Checked wiring underneath door and could not find where wire had been spliced. Ran unit through diagnostics in the harvest mode and the unit would not turn on. Removed icemaker cover and tested voltage going to the icemaker. I was not getting very good readings with my multi meter. Replaced icemaker assembly and tested unit again. Still have the same result. Spoke to SW and was advised to check the harness underneath for resistance. Added a wire clamp onto both connectors and wrapped the clamp and connectors in electrical tape. Plugging it back in and tested unit in diagnostics. Unit is working as designed. Call complete.
Near Austin, TX 78745
Luis
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for same compliant unit stopping cooling. At time of visit unit running and cooling,evaporator fan running. Replaced main control,possibly unit not exiting defrost cycle."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found all functions worked in icemaker, Fill and harvest complete, fan blows slow, replaced icebox fan, lowered fridge temp. Complete"
Near Belton, TX 76513
Tyler
Job Details: 09/25/2020
WASHER MAYTAG MHW5100DW0 Arrived on site for washer that was not turning on and also turning on by itself at random. Upon arrival I found that the user interface was not being supplied the 12 DC volts that it needed from the main control even though the main control was giving 120 V from the power outlet. I replaced main control retest of the unit and found that everything is functioning as designed with no error codes and the UI responded to input. Call complete
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2020
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Removed failed burner and cap, installed new. Tested operation. All tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 09/25/2020
DISHWASHER MAYTAG MDBH969AWB2 "Arrived on site and inspected dishwasher and found unit had several rapidly flashing lights and wouldn’t allow any type of operation or testing.Through my visual findings the unit has multiple failures such as UI or panel control, caked up hose that leads to disposal, massive debris in hose, which is preventing the unit from draining, dispenser is broken and won’t close properly, door latch is defective.All previously ordered parts will use on return visit when I’m able to properly diagnose the unit.I even powered the unit ff and on several times and flashing lights continued with no specific failure patterns.Unit had standing water which had been inside for quite sometime.; ordrng 1 RESEARCH (LONG DRAIN HOSE THAT LEADS TO DISPOSAL ) and 1 WPW10199696 (DISPENSER ASSEMBLY ) and 1 WPW10254839 (PANEL CONTROL (UI)) and 1 WPW10404409 (LATCH ASSEMBLY )"
Near Round Rock, TX 78665
Chase
Job Details: 09/25/2020
DRYER GE GTD75ECPL1DG Arrived on site to check dryer for loud operation. Found rear bearing rubbing on rear panel causing grinding noise. Disassembled dryer and tightened rear bearing and reshaped rear panel. Lubricated idler wheel and bearing. Reassembled dryer and all sound and functions check good after repairs. Start button must be pressed towards bottom for consistent response. All Linton cleared from dryer. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 09/25/2020
OVEN WHIRLPOOL WFG525S0HV1 Arrived on site and tested operation. Cleared fault and tested function. Found unit will operate for short time then error returns. Unit will need new control to repair. Office to schedule return services due to part availability ; ordrng 1 W11317846 (cntrl-elec)
Near Austin, TX 78734
Luis
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived on site for failed pump,crack in pan. Replaced external drain pump,pan and drain pump,ran diagnostic water filling pan no leaks,water drained checked tubing in back no leaks unit passed all diagnostics
Near Austin, TX 78738
Jacob
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRSF505ESS "Arrived onsite for unit having frost buildup up in refrigerator. Looked at unit. Found frost buildup in refrigerator where evaporator scroll is located. Told customer to allow unit to de thaw for 24 hrs prior to return for service.
Near Round Rock, TX 78665
Cliff
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 Arrived on site to diagnose a microwave with a lightbulb that is not able to be removed. Removed shipping adhesive from bulb and replaced bulb. All is working properly at this time and no further repairs are needed.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the element not glowing during any cycle, replaced the thermal fuse and both thermal cutoff with no change in heat, will need a moisture sensor. Office to reschedule ; ordrng 1 8577274 (SENSOR )"
Near Austin, TX 78746
Luis
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for a failed compressor. Removed defective compressor,installed a new compressor and non uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Georgetown, TX 78628
Al
Job Details: 09/25/2020
REFRIGERATOR KENMORE 253.7787251 Arrived on site and inspected refrigerator not cooling in refrigerator compartment.Confirmed the complaint and found the evaporator motor was not coming on and defective.Removed and replaced it and unit tested as designed.No leaks observed..Job complete
Near Andice, TX 78628
Lou
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure, I removed and replaced the gearcase and clutch and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a washer that didn’t spin and now will not unlock. I tried to cancel the lock and it would not open. I entered diagnostics and checked stored codes and found an F2E1 & F7E1. I entered manual diagnostics and unlocked the door. I found the belt off the drive. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Buda, TX 78610
Leonardo
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for humming noise, test unit, found small debris in drain motor, cleared drain motor, tested unit, unit works correctly, no noise found at this time, job complete."
Near Leander, TX 78641
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator leaking water. Inspected unit and work area. Added water to drain pen and water leaking from front. Found drain pan mounted to bottom of unit and will need to tilt back to replace. Will need 2nd man to replace. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (2 MAN)
Near Cedar Park, TX 78613
Jonathan
Job Details: 09/25/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washer having error code F3-E1. Inspected unit and work area. Manual unlocked washer and had customer remove the clothes. Performed diagnostics mode and verified error codes. Found error code F8-E1 analog pressure control switch , F8E3 overflow condition and F0-E1 load detected durning cleaning cycle. Inspected analog pressure switch hose and checked terminal connection to control. Measured voltage to analog pressure and found 5 volts DC. Found failed pressure switch. Removed failed pressure control and installed new. Cleaned door bellow drain. Added clothes to unit and tested unit. All tested good, no water leaks detected.
Near Austin, TX 78704
Scott
Job Details: 09/25/2020
OVEN JENN-AIR JJW3430IM00 Arrived on site for erratic heating . During temp checks unit would erratic cycles . Ordering console . Will also replace control and sensor .Call to set return ; ordrng 1 W11342584 (CONSOLE )
Near Mustang Ridge, TX 78610
Kevin
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site and inspected refrigerator and found both sections are at 70 degrees. Replaced start device Compressor is hot to the touch and start device is tripping every few seconds. Spoke with LM a new compressor will be needed.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator)"
Near Sunset Valley, TX 78745
Leonardo
Job Details: 09/25/2020
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site to test unit for unit leaking, test unit found leak coming from diverter motor when unit was in use, l replaced sump and motor, test unit, unit working correctly, no leaks at this time,left old sump and motor with customer, job complete."
Near Austin, TX 78717
Tommy
Job Details: 09/25/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating. Upon arrival checked voltage found voltage was good. Tester element found element was bad, replaced element and tested unit tested good. Job completed."
Near Dripping Springs, TX 78620
Jacob
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for fan to unit not running on high. Tested unit. Found that control board was not responding. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 09/25/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that was not turning on and getting power. Upon arrival customer stated that they attempted to reset breaker and couldn’t find anything wrong with it. I checked voltage from the outlet and it was receiving the 420 V I then attempted to test the DC voltage from the main control to the UI which should’ve been giving five DC volts and it was not sending any power at all. I attempted to replace the main control and in the process I found that one of the harnesses underneath the main AC you control was broken off of the board we will need to return with a main harness in order to resolve the issue as well as the main control; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire) and 1 W11449075 (HARNESS NTC )
Near Round Rock, TX 78664
Cliff
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel not operating properly and stuck key error saved in control. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11162732 (PANEL)
Near Austin, TX 78737
Richard
Job Details: 09/25/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven taking too long to preheat. Replaced console and gave the customer the said number and advised customer to call whirlpool connect team to help them with the updates needed to fix the issue. Complete
Near Austin, TX 78731
Kevin
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site and replaced motor and sump diagnosed by previous technician. After replacement showed customer washer is now running. No further repair is required at this time no water leaks from connections at time of service, job complete"
Near Austin, TX 78759
David
Job Details: 09/25/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to follow up on squeaking microwave. Customer said while under heavy load it’s squeaking. Ran unit for several minutes with a large measuring cup filled with water. Heard a small faint squeak after a few minutes. Replaced the support ring under the turntable glass. Retested and another 4 mins and didn’t hear the sound return. Called tech line and spoke with JK and verified there are no other parts that can make that kind of noise, and the noise has to be either the failed ring which is replaced or just sheer weight pushing the coupling to squeak rubbing against the cavity. There is no repair that can be done if it’s overweight and all components are working at this time. SR7728882373. Call complete."
Near Austin, TX 78733
Kevin
Job Details: 09/25/2020
COMPACTOR WHIRLPOOL GX900QPPS6 "Arrived on site and found compactor is operating properly, replaced start switch and insert, it is peeling off in the center. Job complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found failed lock latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Del Valle, TX 78617
Matthew
Job Details: 09/25/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for washer issues. Fault was due to unbalanced load. Instructed customer on proper loading to avoid cycle interruptions. Customer then complained on that he washer signal tone does not work. I navigated the menus but was unable to adjust. Called tech line and walked me through same process without success. Tech line recommended replacing IU that included speaker. Need to order IU SR#7728886084. Office to reschedule ; ordrng 1 W11478524 (PANEL-UI)
Near Lago Vista, TX 78645
Lou
Job Details: 09/25/2020
RANGE WHIRLPOOL WFC310S0EW3 "Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop and control panel being scratched, the burners not functioning properly and the left front burner switch selection getting too hot on the low setting, I removed and replaced the cooktop, console panel, burner kit, and left front burner switch and tested operations. Unit is operating as designed. Oven average temp is 352 degrees on a setting of 350 at Bake. Job completed."
Near Austin, TX 78723
Scott
Job Details: 09/25/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site ,replaced outer tub and suspensions . All checked normal . No water leaks detected at time of service. Job complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived onsite for refrigerator loosing cool. Upon inspection I found the FC at about 23 degrees and RC at around 45. I put the unit into diagnostics on test 3 to engage the evap fan motor. I did not hear it kick on. I accessed the evaporator and tried again. The fan did not come on. I replaced the fan and retested. The fan worked after replacing. Unit is working as designed at this time.
Near Leander, TX 78641
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Arrived on site for refrigerator leaving spot on floor, not freezing well, customer stated that food taste freezer burnt and slow water pressure though dispenser. Inspected unit and work area. Found filter head broken and not staying in place. Found rust buildup under compressor. Measured temperature in freezer at 12.5°. Added water to condenser drain and monitored for leaks, none found. Unplugged unit and plugged back in. Measured amp draw to compressor on second start up from powering down and found drawing 7.5 amps then shutting off. Measured compressor windings and found within range. Measured capacitor and found within range. Found failed hard start and broken filter head housing, from normal wear and tear. Contacted parts department on scheduling return (SR). ; ordrng 1 WP67006524 (STARTING DEVICE ) and 1 WPW10197428 (START DEVICE )"
Near Belton, TX 76513
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for a refrigerator that not cooling in the refrigerator section. Inspected unit and work area. Found drip pan bowed and evaporator covered in ice. Ordering drip pan, clamps, and will return with evaporator fan harness. ordrng 2 W11456069 (CLAMP )s and 1 W11457241 (DRIP PAN)"
Near Round Rock, TX 78664
Cliff
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 Arrived on site to diagnose a microwave with a light that is not coming on consistently. Tested unit and found broken filament in bulb making contact on occasion and working. Bulb was not sent with parts today. Homeowner will replace bulb. Job is complete and no further repairs are needed.
Near Lago Vista, TX 78645
Lou
Job Details: 09/25/2020
DISHWASHER KITCHENAID KUDS25SHBL1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button and the water drained out. Customer provided me with a rubber piece they pulled from the drain pump. I found its the rubber grommet from the check valve. When the water is on at the sink, water is gong back into the dishwasher due to the failed check valve.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/25/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site to install previously diagnosed and ordered parts. Due to the front two burners taking too long to ignite with both burner heads not sitting flush with the cooktop, I removed and replaced the left orifice holder, the cooktop, the right burner head and left burner cap. Tested the unit and it is operating as designed. I advised the customer of my repairs and demonstrated the burners. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Paul
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for for refrigerator to replace previous diagnosed parts. Finished steaming off the evaporator, and replaced the motor/harness. Foil taped and zip tied the thermistor in the proper location on the evaporator. Then replaced the UI on RC door. Checked, cleared, and sealed the drain tube. No water leaks present at the time of service. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 09/25/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect oven for not heating or display, upon inspection found the wires burnt around terminal, repaired all wires and connected power, all functions returned. Complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/25/2020
DRYER MAYTAG MED6630HW1 "Arrived on site for dryer making have a burning smell and making abnormal noise. Inspected unit and work area. Tested operation, found all mechanics working. Disassembled unit and inspected complete wire harness and controls. Measured motor resistance and found within range. Tested all guide wheels and motor pulley. Assembled unit and tested operation. Found rattling noise coming from vent. Adjusted exhaust vent and noise no longer occurred. All tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damaged panel. Found the control panel has a large dent on the right side. Ordered new control panel. ; ordrng 1 W11175576 (panl-cntrl)
Near Leander, TX 78641
Lou
Job Details: 09/25/2020
MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site to inspect microwave tripping the breaker again. Upon further inspection, I found no power to the unit. I pulled the unit from the wall and removed the outer cover and inspected the switches. I found the door sensing switch was bad. I removed and replaced all switches and test3d and still nothing. I tested the fuse and found it to be bad. Using a fuse from my van stock (W10138793) I removed and replaced the fuse and retested and the unit is operating as designed. Job completed."
Near Austin, TX 78753
Jimmy J.
Job Details: 09/25/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site for CSI, DRYER not working, Apt 5103. Vent hose wasn’t connected to wall. Connected vent hose to wall and plugged in to test for heat. Ran for 5 minutes and is heating as designed. Put into diagnostics to check for error codes, none appeared. Ran dryer for another 5 minutes and heating properly. Ran diagnostics and no error codes. Job complete."
Near Lakeway, TX 78734
Richard
Job Details: 09/25/2020
MICROWAVE JENN-AIR JMW2430DP02 "Arrived onsite for the microwave light not working. During installation of the microwave light bulb found that the bulb was defective, broken. Will need to order another bulb. Ordering parts and office to schedule. ; ordrng 1 W10886919 (lmp-basles)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTM404KPS Arrived onsite for dishwasher rack piece falling off. Upon inspection I found the cup and bottle sprayer holder had fallen off. I re secured the clip and it snapped back into place. Unit is working as designed at this time. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 09/25/2020
COOKTOP WHIRLPOOL JIC4536XS00 "Arrived on site for cooktop middle burner and right front burner not working properly. Tested and inspected unit and found failed modules, display and burners. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10396548 (hotplate) and 1 WPW10396615 (display) and 1 WPW10396779 (hotplate)"
Near Pflugerville, TX 78660
Cliff
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site to replace wiring harness for refrigerator replaced harness and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/25/2020
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site to inspect cooktop front r arcing while in use. Upon further inspection, I turned the front right burner on and after approximately 5 mins, all ignitors began to arc. I attempted to switch the front right burner head with the back left burner head and tested and it continued to fail. The module has been recently replaced. I am ordering the switch harness, manifold, and another module and CNOTE-2 MAN and office to schedule return service. No gas leaks detected during service.; ordrng 1 CNOTE (2 MAN) and 1 W10116174 (harns-wire) and 1 W10402610 (manifold) and 1 WPW10475147 (module-spk)"
Near Lakeway, TX 78738
Jacob
Job Details: 09/25/2020
RANGE KITCHENAID KDRS483VSS03 Arrived onsite for unit not heating on the left side oven of the unit. Test unit. Got F1E1 appliance manager. Replaced left control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78727
David S
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived in site for fridge freezing in the fresh food section. I spoke to the customer about what was freezing and where. The customer stated that they haven’t had anything freeze but there their thermometer is showing 26 degrees. I inspected the unit and work area. I did a temp test in the fridge and found it at 38 degrees when their thermometer was showing 26 degrees. I spoke to the customer about the inaccuracy of the thermometer. I called techline and spoke to jk I got sr# 7728878066. I advised techline of the situation. The unit is operating as designed. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer errors. When I arrived the customer explained that he had issues with the washer stopping mid cycle but over the past few weeks has had no issues. Went ahead and ran diagnostics for fault codes- none stored. Ran auto cycle and had no issue. Could not duplicate issues or find a problem. Job complete
Near Austin, TX 78738
Jacob
Job Details: 09/25/2020
WASHER MAYTAG MVWX600XW2 Arrived onsite for unit leaving oil stains in sheets. Tested unit. Could not find any oil leak coming from gear case. Customer cleaned soap dispenser. No issues at this time. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 09/25/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to diagnose a cooktop with an indicator that is not turning off. Tested unit and found right front infinite switch pilot contacts closed causing unit to display that the burner is on. Right front infinite switch will need to be replaced to complete repairs. ; ordrng 1 WP3149400 (switch-inf)
Near Austin, TX 78749
Jacob
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite to replace fan. Fan was broken before installation. Also noticed that bracket to fan was broken causing the motor to drop down and cause the old fan too scrap.
Near Cedar Park, TX 78613
Tommy
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for door saying open when closed. Upon arrival found found door was closing properly but that the door switches would not switch properly. Installed new switches, tested unit unit tested good. Job Completed"
Near Austin, TX 78730
David
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "arrived on site to diagnose issues with water drip from dispenser area and icemaker not dispensing. On arrival I found the ice bucket was full, and the unit was dropping ice slabs instead of cubes, and overfilling the bin to the point you can’t get it out. Icemaker bail arm seems failed as does the twist tray. Found some frost under the ice bucket likely indicating an air leak from the dispenser flap. Provided estimate for new dispenser door and ice maker, Ordering parts, office to schedule when we can get availability from WP on icemaker. ordrng 1 W11099789 (icemaker) and 1 W11189145 (door-ice)"
Near Austin, TX 78729
David S
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KRFC704FPS00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker cycling and filling with water. I temp tested the freezer and found it at 25 degrees. I gained access to the control and tested tested the voltage to the defrost heater, I found good voltage. I tested continuity of the defrost heater and found it open at the fusible link. I tested the thermistor and found it reading properly but no voltage from the control board. I replaced the control and I am ordering the freezer evap wiring harness to complete the repair.; ordrng 1 W11204566 (harns-wire)"
Near Austin, TX 78750
David
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous parts recommended by tech line. Replaced ice door and adapter / seals. Retested and unit is working as intended. No more moisture building in the back. Call complete.
Near Austin, TX 78717
Tommy
Job Details: 09/25/2020
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite for oven panel not operating. Pulled unit partially but couldn’t get unit all the way out. Found unit doesn’t have extension. Tested panel with new panel still not operating, tested voltage at control found control, receiving voltage but found thermal fuse reading as open. Ordering thermal fuse and rescheduling ; ordrng 1 WPW10545255 (THERMAL FUSE )"
Near Lago Vista, TX 78645
Lou
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect free standing ice machine not working. Upon further inspection, I pulled the unit out from the cabinet and unplugged the drain pump and plugged the unit in directly and it came on. I advised the customer that the drain pump is going bad. I removed and replaced the drain pump and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Luis
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for light issues. Diagnosed defective leds replaced leds powered unit on all leds working as designed.
Near Austin, TX 78758
David
Job Details: 09/25/2020
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to diagnose refrigerator not making ice. Performed diagnostic on unit. Found icemaker stuck partially through cycle with ice in the mold. Tried jumping and got no response. Replaced icemaker. Retested unit and it is now running and filling properly. All is working as designed. Call complete.
Near Hays, TX 78610
Leonardo
Job Details: 09/25/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for light bulb burnt out, test unit found bulb out and issue with socket, replaced socket and bulb, test unit, unit working correctly, bulb lighting correctly, job complete."
Near Georgetown, TX 78628
Tyler
Job Details: 09/25/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed main control and UI control. After installing previously diagnose parts I was able to verify after a few minutes of run time that the unit is now going to defrost like it should everything else is functioning as designed and the UI lights are now fully functioning as well. Call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher showing error codes. Upon inspection I found the unit showing an error code for float switch issue. I was not able to put the unit into diagnostics it would just keep beeping and showing that code. I accessed the panel underneath and found the float switch tray full of water engaging the switch. I replaced the main control and emptied the water from the tray. I tested the unit and it would fill but not wash I could hear it humming then it would drain. I am ordering a float switch (W11255994 ) sump and motor(W11416362) harness (W11084863 )and another control (W11410066) office to R/S due to part availability. ; ordrng 1 W11084863 (HARNESS ) and 1 W11255994 (FLOAT SWITCH ) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP AND MOTOR )
Near Georgetown, TX 78626
Tommy
Job Details: 09/25/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer top damaged. Upon arrival found top panel damaged replaced dryer top panel. Job Completed.
Near Austin, TX 78753
Jimmy J.
Job Details: 09/25/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for fridge not cooling. Ran diagnostics and no error codes came up. Tested fridge thermistor and it was faulty, replaced. Tested freezer thermistor and it was good. Ordered W11352623 control to be installed. Will return to install new control. ; ordrng 1 W11352623 (CONTROL )"
Near Burnet, TX 78611
James
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found long fill error, inlet temperature error and communication error. Found control not sending correct voltage to UI and hot water valve has failed. Also found corrosion on thermistor sensor connector. Installed new control and valve housing. Tested operation and found unit working properly. Job complete"
Near Georgetown, TX 78633
Tyler
Job Details: 09/25/2020
VENTHOOD UNKNOWN VWU37UC6FS0 Arrived on site for vent hood that was not allowing the fan to turn properly. Upon further inspection I found that the motor was getting 120 V to the fan blade motor but the motor if unmounted and turned on its side to where the fan could loosely hang it would start spinning fine but if you tried to re-mounted the weight of the fan blade would cause the motor not want to spend so I went ahead and replace the motor and retest of the unit and found that everything is functioning as designed motor now spins when activated and mounted call complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/25/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 09/25/2020
DISHWASHER KITCHENAID KUDS02FRSS0 "Arrived on site to test unit for unit not draining, test unit found faulty control board causing dishwasher to fill during the draining cycle,
Near Austin, TX 78737
Richard
Job Details: 09/25/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite for the oven not heating. Customer ran self clean and the oven stoped heating afterwards. Called tech line and we found that the thermistor was no good and control board was not working properly. Replaced thermistor and control and oven tested good and heating. Complete Sr# 7728312414.
Near Austin, TX 78736
Leonardo
Job Details: 09/25/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace sump and motor and door latch, opened box found sump and motor defective, informed customer, reordered sump and motor, office to reschedule.; ordrng 1 Wpw10591570 (SUMP AND MOTOR )"
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2020
REFRIGERATOR GE PFSS5NFZCSS "Arrived on site to install previous diagnosed part. Removed ice maker and installed fill cup. Installed ice maker and advanced ice maker cycle. Monitored operation. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested bimetal and found closed. Activated defrost cycle and measured voltage to element and found main control not sending voltage. Measured resistance on defrost circuit and found within range. Found failed main control. Removed failed control and installed new. Performed diagnostics and activated defrost mode and measured amp to heater and found within range. Checked ice maker fault codes and found none. Advanced ice maker cycle. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Paul
Job Details: 09/25/2020
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater and timer. On arrival the customer had the unit unplugged and at room temperature. Call complete.
Near Austin, TX 78717
Tommy
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite to install previously diagnosed parts. Removed cover and unit, removed control, Installed parts and tested unit all tested good. Job Completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/25/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on to install previous parts. Removed orifice, burner, manifold valve and installed new. Tested operation and found same results. Found when adding pot to burner noise was normal. Called tech support and spoke with JK and he stead issues was caused by Inconsistent gas flow pressure. Spoke with customer on unit. All tested good."
Near Austin, TX 78749
Kevin
Job Details: 09/25/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Arrived on site and disassembled freezer and found harness is disconnected to evaporator fan. After reconnecting set refrigerator into diagnostic cycle test 112 and fan is not running. Connected new fan motor diagnosed by previous technician and a new motor is not running either. Checked voltage to motor and found it is only getting 76 V when it should be 120 V. Took pictures. Will need a control board to correct the issue.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)
Near Austin, TX 78739
Luis
Job Details: 09/25/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics compressor powered on weak frost formation on evaporator plate,found corrosion on suction line leading back to compressor diagnosed leak in system unit will need an evaporator,filter drier and compressor. Need AUTHO for repairs.Customer would like a phone call once office receives AUTHO.; ordrng 1 2HRS and 1 2XLABOR and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for ice maker leaking water into bin. Upon inspection I found the he icemaker fill tube un seated from the ice maker causing the water to dispense directly into the ice bin. I corrected and tested the unit. The unit is now working as designed and no leaks. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gearcase leaking oil and stator loose, tried to tighten down unsuccessfully, will need to order stator. Office to reschedule ; ordrng 1 W10006483 (STATOR ) and 6 W10644129 (SCREW)s"
Near Austin, TX 78722
Scott
Job Details: 09/25/2020
RANGE WHIRLPOOL KSIB900ESS2 Arrived on site for convection fan making a banging noise . Found fan blades hitting at bottom of back wall in oven . Tightened nut on fan blade and adjusted mounting screws and back wall . Blade is now spinning freely . Job complete .