"Arrived on site to diagnose refrigerator that was still making noise consistently. Customer said noise seemed to be coming from the top of the unit. I opened the doors to listen to the damper and did hear it make operational noises, then made a loud tapping that sounded just like a woodpecker. Noise was coming from damper area, and did not sound like a fan related noise. I replaced the damper again since gears are defective in the previous. Once new damper was installed we have not been able to hear the noise again. Unit working as designed. Parts used - WPW10594329"

Arrived on site for refrigerator building water under drawers. Found ice building on freezer floor and leaking through. Removed cover and confirmed drain is clogged. Used steamer to clear drain. Readjusted pigtail coming off heater. Verified operation. Call complete. No parts

"Arrived on site to install new door panel and support. Installed door panel and affixed the support to the front of the door. Verified proper fitment. Repair completed. Parts used - W11579514, W11505239"

Arrived on site to diagnose range that is not heating the oven. I tested unit and found bake element is not lighting. I found no spark from the igniter. Found igniter wire for bake igniter was never connected at factory. Connected igniter wire and tested. Verified unit lighting instantly. No parts needed. Repair completed.

"Arrived on site to diagnose dishwasher not thoroughly cleaning dishes. Spoke with customer who said they had the same model in their last house, but it seemed to perform better. Undies my clear door and observed function with the customer present. We watched all arms actuate and spray hard, showing no mechanical issues. I advised that the water composition here, even with a softener, may be different and affecting the wash. Water temp is a good 140, which is within spec for the unit. Advised to make sure nothing other than light soil is on the dishes and the water is hot before starting. This will give heat wash quality. No failures or errors found with unit, and function was observed to be good. Call completed."

Arrived on site to diagnose washer with broken bezel. Examined unit and found the bezel for the water spout looked like half of it had shaved off / work off. Found no damage to the paint under it. Replaced bezel to resolve since I could not identify the source of what cause the bezel to break. Unit now working as designed. Parts used - W11396263.

Arrived on site for washer needing parts. Replaced rotor and gear case and slider. Cleared oil from sides. Recalibrated and verified operation. Call complete.

"Arrived on site for washer not turning on not filing. Unit was unplugged. Plugged in and drain pump just started. Knob does not turn on lights. Canceled by holding button for 3 sec. Entered diagnsotics, found f3e1. Removed pressure hose from board and blew through hose. Inspected for kinks. Drain does not go further than 6 inches, Ran and completed diagnsotics with no problems. All components check ok. Ran a cycle and unit did not stop filling until it was half full. Will need control. Reset for wed pm ; ordrng 1 W11607637 (Control)"

Arrived on site to install previously order and diagnosed parts. I replaced both FC and RC doors due to them being dented. I shaped and formed then gaskets to ensure a good seal. The unit is operating as designed. No water leaks observed during service. LW10638684 LW10638683 W11178521

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I attempted to start a diagnostic cycle however unit did not run cycle. I attempted to run a cycle in consumer mode and the unit fails to start a cycle. I verified that the capacitor, drain pump, motor, and wiring harness were good. I concluded that the control is faulty. I replaced the control retested the unit. The unit is now operating as designed W11626074. No water leaks observed during service."

"Arrived on site for back right burner not working. Confirmed all other components are working. Removed cooktop panel. Found blue wire was not connected to heating element. Element checks good. Properly connected wires. Switch not sending voltage, replaced infinite switch. Verified operation. Call complete. W10911303"

Arrived onsite to install pervious diagnosed and ordered parts. I will need to return with the ice maker to proceed with the repair. I am scheduling for Friday 9/27. No water leaks observed during service.; schdld next appmnt for 9/28 SAT PM

"Arrived on site to inspect unit for blower fan speed error code popping up during use. Upon arrival found error f8e0 ran through checklist attached to error code found unit not receiving proper dc voltage, per check list replace cooling fan harness. Ordering harness. Office to reschedule. ; ordrng 1 W11245674 (Main harness) and 1 W11256625 (Harness)"

"Arrived on site to inspect unit for not heating. Found igniter and sensor failed. Replaced both, made no change to unit replaced control, made no change to unit ordering igniter, control and harness. Office to reschedule USED WPW10324738W10877013WP7430p044-60; ordrng 1 Wpw10324738 (Igniter) and 1 W10877013 (Control) and 1 W10745674 (Harness)"

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11684544"

Arrived on site to install the previously diagnosed and ordered part. I replaced the defective control and tested the unit with load on regular / normal cycle. I monitored the washers operation through the whole cycle. The unit is operating without issues and no problems observed during cycle. No water leaks observed during service. W11621180

Arrived on site to test unit for burning food. Adjusted flame height and unit is now working as designed. Job complete.

"Arrived on site for a dryer that is making a squeaking noise the entire time that the cycle runs. Inspected unit and work area. I did hear a squealing sound coming from the dryer almost immediately that sounded like rollers or a belt slipping. I just assemble the unit and did confirm all rollers, idler, pulley, and felt were worn. I use the dryer repair kit to replace all parts. I tested the unit and found the unit working and operating as designed with no abnormal sounds present. Call complete. 4392067."

"WCE55US0HB01 Arrived on site for top right burner not working. Upon arrival, proceeded to disassemble cooktop and found regulator connection to be disconnected from factory (picture attached). Re secured connector and made sure all other connections is good. Tested and now unit is functioning as designed. No parts replaced"

"Arrived on site to diagnose refrigerator with dispensing issues. Customer said unit will still occasionally dispense ice on its own. They started locking the UI, and the UI would start beeping like a button or function is being pressed often. We replaced the dispenser UI prior, and issue seemed to be gone for 6 months. Called tech line and advised on previous repair and current symptoms. Tech line recommended we replace the Dispenser UI / Side Panel UI and the Main Control to resolve, since this looks more logic driven then a short. SR7739974387. Return visit set for 9/27. Ordered needed parts. ; ordrng 1 W11664342 (Main Control) and 1 W11574766 (Dispenser UI) and 1 W11087492 (Switch)"

"Arrived on site for oven not lighting. Upon arrival, customer was under impression that is under warranty. Customer canceled and will contact whirlpool. Job complete"

"Arrived on site to inspect unit for dent. Customer stated unit was dented when house was bought. Inspected unit and found dent on the top left corner of the RC door. Replaced RC door (W11652980) and installed nameplate (W11223753). Gaskets are all sealing properly and unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced control (W11558182) and UI (W11518204). Advised customer to monitor unit, if sound does not subside, would need to return with all defrost parts and condenser fan motor and blade. No leaks detected, job complete."

Arrived on site to install new blower to resolve fan speed error. Replaced blower and ran unit to 350. Verified unit preheated and stayed with no further errors or issues. Unit now working as designed. Repair completed. Parts used - W11598119.

"Arrived on site to test unit for frozen back panel. Upon arrival maintenance showed me a photo of the issue, major frost buildup on the evaporator cover. Unit is having a defrost issue. Took voltage and found heater is getting proper voltage but not energizing. Replaced heater (W11650661) and thermistor (WPW10384183). Tested unit, unit is producing ideal frost pattern and is now running as designed, no leaks detected, job complete."

Arrived on site we had the wrong address. Spoke with Susan at the office and she will call to reschedule ; O-emld tckt

"Arrived on site to test unit for pump not working. Upon arrival tenant stated that she thinks there is no water entering the unit. Entered diagnostics, valve is not energizing and not allowing water to flow, wash motor and drain pump are engaging. Will need to return with a valve. Ordering part, no parts installed, rescheduled for 09/27.; ordrng 1 W11175771 (Valve)"

Arrived on site for condensation inside the unit in the morning after not being used all night. Checked unit and found damper was opening and closing correctly. Called Techline and per Techline there is nothing in the unit that will create condensation specially if not being used. Techline recommended to get vent checked. Job complete no parts used. SR#7739975174

"Arrived on site to test unit for only dispensing crushed ice. Upon arrival customer stated when on cubed ice only, unit would release half and half crushed and cubed ice. Found crusher blades are not opening fully when releasing full cubes. Replaced ice container (W11185686) and tested unit, unit is now releasing both crushed and cubed ice. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no light. Upon arrival customer presented unit and no lights illuminate. Customer stated he tried to mess with the settings and power cycling the unit, lights would not illuminate. Per special project replaced all LED modules (W11632139). All LEDs are illuminating and unit is now functioning as designed, job complete."

Arrived on site for microwave having a bad screen. Removed control panel. Replaced lcd board. Verified operation. Confirmed with cup of water that there are no loads causing problems just bad board. Call complete. W11333816

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. I charge the unit up with 250 psi and found pressures. Hold for 20 minutes. I vacuum down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 68 g of R600 refrigerant and test at the unit. I found the unit start to cool and operate as designed. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. W11580057, WPW10143759, and W11506635."

Arrived on site to diagnose refrigerator making a grinding when evap fan is running. Accessed fan and found an ice trail coming from the back wall from icemaker. Removed the ice and added some silicon around the fill tube to stop the run. Unit now working as designed. No parts used. Call completed.

Arrived onsite to deliver paint to customer. I left the paint next to the door and customer will grab soon. Call complete. Dropped off W10134625 Appolo Grey paint.

Arrived onsite for dishwasher not filling with water. I put the washer into diagnostic mode and found a F4E3 code present. I found the washer to be filling g however the pump motor has failed. I replaced the pump and motor and the unit is now running as designed. Call complete. No water leaks present at time of service. Installed W11613479 pump & motor.

"Arrived on site to replace previously diagnosed RC hinge, verified that the hinge was needed, replaced and tested, the squeak is now gone,but while inspected the rest of the unit found FC door panel making a small squeak when opening and closing noise is coming from wood frame rubbing against the stainless steel cover, explained to customer that do to this unit being a panel ready unit replacement cant be ordered and she will need to contact her installers to see what can be done, at this time unit is running as designed, job complete installed W11700299"

Arrived on site to test unit for unit not washing or drying. Test unit and found F4E3 error and F7E1 error bad wash motor and no heat. Found heating element turned off due to no water circulating. Replaced sump and motor assembly test unit and unit test good no leaks present job complete. W11613570

Arrived on site to test unit found door loc; O-emld tckt

Arrived on site to test unit for door falling. Test unit and found left hinge broken. Relaxed left hinge test unit and unit test good job complete.

"Arrived on site to test unit for no operation. Upon arrival customer stated that it keeps having the same issue. After thermal fuse is replaced unit will run for 1 cycle and then not run again. Inspected unit found thermal fuse reading open. Unit is receiving proper voltage, pulling proper amperage, and vent test shows vent is clear and free of restrictions. Due to the repetitiveness of this issue contacted service thread, per service thread unit must be running at too high of a temperature. Operating thermostat is not reading proper temps and leaving the burner on for too long and causing the thermal fuse to open. Will need to order TOD and thermal fuse. Ordering parts, no parts installed, rescheduled for 09/30.; ordrng 1 WP3387134 (TOD) and 1 WP3392519 (Thermal fuse) and 1 W11050897 (Thermal cutoff kit)"

Arrived on site to test unit for unit not starting. Test unit and found wash motor not coming on. Pulled unit out to check connection and voltage and found wash motor disconnected. Secured connection test unit and unit working as designed job complete NO PARTS USED. ; O-emld tckt

"WFW5605MW1 Arrived to inspect door lock issue. Upon initial inspection, I verified the F5E3. Attempted entry into service mode was difficult and after several attempts, I was able to gain access. Notably, when in service mode, the code was not stored and kept flashing at the incorrect time during the service mode entry, denoting some type of software issue. I unplugged the machine for several seconds and the reapplied power, causing it to re-initialize its software. All issues were fully corrected and several service test mode and customer mode cycle operations had no additional errors and operated as expected. No leaks observed during service."

Arrived onsite and found unit operating with defrost failure large accumulation of ice but defrost is still working when forced in diagnostics. Rescheduling return service at customer next available. Ordering defrost harness and thermistor and controls. No parts used. ; ordrng 1 W10316760 (Thermistor kit) and 1 W11567938 (Ui)

Arrived onsite for leak and found the customer had used regular dishsoap at the time of leak. Advised customer on use and care best practices. And verified systems operating as designed. All checks good. No parts needed.

"Arrived on site ,replaced control W11603810. Ran calibration and diagnostics. All checked normal . No water leaks detected at time of service . Job complete"

"MHW8630HC3 Arrived to inspect detergent issue and shaking. I found the cause of the detergent issue and advised the customer. Further inspection of the shaking revealed two issues. The leg jamb nuts were not fully secured and an allowed excessive movement, which was corrected via tightening the jamb nuts. The second issue was the spin basket was not able to balance as normally expected. I could hear the balance ring bearings moving, but the fluid had an excessively loud sound of liquid gurgling and bubbling. The sound showed the balance ring had not been filled to the appropriate level during manufacture and will need to be replaced via tub assembly. No leaks observed during service. Office to arrange return service of two hours and to contact the customer to arrange return service. ; ordrng 1 W11378552 (Tub) and 1 TWOHOURS (Tub repair) and 1 Secondtech (Second tech, if not GC)"

"WDF332PAMS0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11697180 main wire harness. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW5010LW0 Arrived on site for unit not washing. Upon arrival, customer mentioned the unit will start to sense and soon after go straight to done. Proceeded to check error codes and found F5E1 lid switch failure, F5E3 lid will not lock or unlock, F7E6 motor circuit open, F7E7 motor unable to reach target RPM and F7E1 tachometer error. Previous door lock errors were not cleared after part replacement. Proceeded to check capacitor and found reading 38 MdF. Proceeded to replace W11395618 capacitor. Before entering diagnostics, cleared all error codes. Diagnostics passed with no issues. Customer had few items of laundry and proceeded to test on Normal cycle. Unit cycled correctly and is functioning as designed. No water leaks detected at this time."

"WDT750SAKZ1 Arrived on site for unit displaying F8E4. Upon arrival, customer stated unit will stop about 1 hour and 52 minutes. Entered error code checkup and saw F8E1 inlet water, no water, FAE2 vent wax motor electrical problem and F8E6 flow meter failed. Cleared codes. Ran consumer with dishes and tripped h2o error after initial fill. Proceeded to replace W11434044 valve. Tested unit and still same issue. Ordering W11535094 case brake. No water leaks detected at this time. Customer agreed to reschedule Sept 27th. Customer request to be on cancellation list. ; ordrng 1 W11535094 (Case brake)"

"wtw4855hw3 Arrived on site for unit now working. Upon arrival, found unit to start draining automatically. Proceeded to replace W11607637 control. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for SD error, tested unit found drain pump filter clogged with dogs hair, do to no clean out in the front customer was not able to clear restriction, cleared filter and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for burners not lighting properly, tested unit found all burners igniting properly, tested multiple times with no issues, but noticed the AC vent above to range is causing a slight draft that could be responsible for the longer ignition times, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not get up to temp, tested unit found only half of the bake burner igniting, inspected and found that the air gas mixture valve needed to be adjusted, adjusted and tested, unit preheated to 350 with contractor present with no issues, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to previously diagnosed drain hose, customer explained that unit is making a loud screeching noise at the end and washer leaked a lot and damaged all floors, tested unit found cam slipping and causing the screeching noise, replaced cam, actuator and belt, fill manually 1/2 basket with water inspected all hoses and could no find any leak, drain water, the drain is draining properly with no issues, control could be malfunctioning causing unit to over flow so as precautionary replaced control and tested unit , unit is now running as designed, no leaks detected job complete installed W10721967, W11481722, W11556725, WPW10006384"

Arrived on site and replaced previously diagnosed console(W11715959). Unit working as designed. Advised customer to download app and connect unit to WiFi. Also advised customer to contact JennAir to send new m/s tag. Job complete.

Arrived on site to test unit for door falling. Found LH hinge popped of spring. Reattached and unit is now working as designed. Unit has an actual good issue date of 10/17/23 so still within 1yr manufacture warranty. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for not heating when using microwave portion. Removed racks and bake pan. Tested unit with bag of popcorn and unit is working as designed. Advised customer to remove racks and bake pan when using microwave option and explained how it will interfere with stirrer. No parts replaced. Job complete.

Arrived onsite for unit making noise on startup. Plugged unit in and when compressor turned on the internal valves are rattling severely. Compressor will need to be replaced. Ordering Sealed system 2 hrs.; ordrng 1 W11557671 (Compressor) and 1 W11546605 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 wpw10143759 (Dye drier) and 1 2hr (2hr)

KDTE204KPS0 RG: Arrived on site for a dishwasher with power issues per clients. Further inspection found error code F7E2 after service mode . Further testing found problem to be the pump. Replaced part#w11460946 tested product works as its designed . Reduced rise aid setting to the least amount and instructed client not to use pods . No visible signs of water leaks from water supply.

MVW5430MW1 RG: Arrived to a washer powering on per client. Further inspection found error code F9E1 in service mode ( long drain)Checked ohms on drain pump tested fine inspected wire harness looked fine. Tested main wire harness from control tested fine made sure wires were plugged in firm. Tested again in customer mode product worked as designed tested in service mode product working as it should . Tested one more time on customer mode washer works as it should no leaks visible from water supply.

Arrived on site to test unit for long cook times. Customer stated it works great but when defrosting items it takes a bit longer than he thinks it should. Advised when defrosting items microwave works by cycling the magnetron on and off and power is reduced by 20%-30%. Unit is working as designed. No parts replaced at this time. Job complete.

"KCGS950ESS05 Arrived to inspect no ignition. I found there was spark and there was some gaseous movement, but it would not ignite. After an extreme amount of time, several minutes, the air finally purged from the supply line and the burners ignited. I noted after purging that I could not detect the expected gas odor and advised the customer to contact the gas supplier. No gas leaks detected during service."

"Arrived on site for unit not cooling in refrigerator section. Upon arrival inspected unit and found unit cooling as designed. Talked with customer and customer stated that the unit has been functioning for over a week without issue. The only complaint he had was it every now and again when its not cooling its making a buzzing sound. Replace start device as unit could potentially be having compressor issues. Customer will monitor, but we will need to arrive while unit is in a failed state to determine if there are other issues. Unit is currently functioning as designed. Job complete. Used w11643623"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advise of the unit. Temperatures are OK, but that the icemaker seems to turn off and on at its own leisure. it was that he is not sure exactly what is happening but that there were something wrong with the icemaker. I took temperature of the freezer is 0?F. I found the refrigerator section at 37?F. I want to head and replaced the icemaker due to ongoing issues in test of the unit. I found the unit working and operating as designed. Call complete. W11548540."

Arrived on site for unit not starting a cycle or responding. Inspected unit and found UI board not secured into Consol bracket so there was no contact for the push buttons. Secured board onto bracket and snapped it in the place. Tested and unit is now functioning properly. Job complete. No parts used.

Arrived onsite for unit making noise. Found noise was from condenser vibrating against the base of the unit. Adjusted leveling to allow for more clearance. If symptoms persist recommend ordering Styrofoam pads to place under condenser. Job complete

Arrived onsite for unit UI not responding. Inspected and verified power to UI but no response and no illumination. Replaced UI and now unit is functioning properly. Job complete. Used W11566894

Arrived on site to inspect unit for damaged FC door. Verified dent and replaced FC door(W11449028). Had receptionist verify new door is not damaged. Unit now working as designed. Job complete.

"Arrived on site to replace previously diagnosed part. Replaced thermal fuse (WP35001087) and ran a vent test on air dry, vent test is showing unit is still completely clogged. Advised customer to not use the dryer until the vent is clean. If thermal fuse opens again and the cause of it is a clogged vent, customer would be responsible for the entirety of the service call. Customer agreed to not use the unit until a vent cleaning service cleans the vents properly. Unit is heating and is running as designed, job complete."

"WDF332PAMS0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11647669 console and W11684258 valve. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"KFGD500ESS11 Arrived on site for unit overheating. Upon arrival, found unit to be in Celsius. 177C is equivalent to 550 F. Changed temp unit and re tested. Unit is now functioning as designed. No parts replaced"

"WFG320M0MS0 Arrived on site for panel defect. Upon arrival, found dent on panel (picture attached). Proceeded to replace W11620706 panel. Tested unit and now unit is functioning as designed."

"Arrived on site to install previously diagnosed parts from whirlpool tech line. Upon entry, I saw the washer foot was broken on the front right hand side. The unit will need a foot before proper repairs are made. Ordering the part and rescheduled the customer to 9/27. No parts were installed.; ordrng 1 W11213957 (Leveling foot)"

Arrived on site for a dryer that is making abnormal Sam string operation. Inspected unit and work area. The customer advised the unit makes a weird sound when it initially starts up but then it will stop making the noise. I tested the unit and was able to replicate the sound one time After attempting several different cycles. This sound sounded like it was coming from the back. I gave access to the blower wheel and found that the blower wheel had been rubbing up against the blower housing. I moved the blower wheel and found that the motor was not fully connected onto the motor mount. I cant access to the motor and found one of the clips not connected on both sides on the front end of the motor. I reconnected the motor mount clip and attempt to push and pull on the motor. I found the motor sitting in place and not moving. I reassembled the unit and tested the unit. I found the unit was working and operating as designed with no abnormal sounds present. Call complete. No parts were installed.

"Arrived on site for the washing machine. That is making abnormal sounds during agitation. Inspected unit and work area. The customer turned the unit on and I could hear the agitation immediately start grinding. I checked underneath the unit and found the cam had melted. I went ahead and replaced the gear case, capacitor, belt, actuator, and cam. I tested the unit and found the unit working and operating as designed. Call complete."

"Arrived on site for intermittent ice making issues, produce gets icey, and some other items get too cold.Upon arrival, inspected unit found container full of ice. Temperature in both boxes seem to be too cold. Took temperatures in both sections and is 29 In RC and 0 In FC when set to recommended temperature settings. Noticed compressor and fans are operating continuously even when temperatures should be satisfied. I believe the water reservoir is freezing over causing no ice production from time to time. Need to order control, thermistor, and diffuser. Office to reschedule ; ordrng 1 W11216945 (Diffuser) and 1 W11203272 (Control) and 1 W10384183 (Thermistor)"

"On arrival verified complaint of ceramic coming off back panel. Visual inspections shows back plate is rusting causing enamel to flake off, replaced back panel W11234761 and unit is now fully functional job complete installed W11234761"

"On arrival verified complaint of unit with slight smoke smell. Visual inspection found harness inside door got overheated and melted into the liner. Recommend heater, main control, and harness on return. No exposed wires but harness is discolored. Ordering harness W11697034 Resch for 10/01 ; ordrng 1 W11697034 (Harness)"

On arrival verified complaint of u it not sealing doors correctly. On inspection found gaskets are sealing great except in a couple small spots. Warmed up with heat gun and confirmed gaskets are now all completely sealing. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and main control w11594188"

Arrived on site to install previously diagnosed and ordered part. Upon further inspection I observed that the control was not sending proper voltage to the motor and the issue is actually with the control. I replaced the control and tested the unit. The washer is now operating as designed. No water leaks observed during service. W11621180

"Arrived on site for continued drain issues. Upon arrival, ran diagnostics and get error code F9-E1. Test unit and is draining but not liking the amount of water that is draining through disposal. Pulled unit from cabinet to inspect hose and confirm hose is clear of debris and not kinked . Replaced drain pump W11497943. Test unit and am now getting correct flow from drain."

"Arrived on site for leaking oil. Upon arrival, inspected unit and found gearcase is leaking oil and is all over cam and belt. Replaced gearcase W11454372, belt W11239857, and cam W10721967. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for left front burner and right rear burner staying on high when set to medium and oven not getting to temp. Test unit and found both infinite switches shorted out and 2 knobs broken. Also found bake element not getting red all the way around and sensor reading 99-100? at room temp. Will need to replace both infinite switches and bake element and sensor and knobs. Ordering new knobs and bake element. Rescheduled for 10-1 ; ordrng 1 WPW10308477 (Bake element) and 2 WP9761964 (Knob)s

Arrived on site for freezer not defrosting. On arrival confirmed issue and found evap thermistor previously replaced on 02/23/24 was reading that it was 2.34k and had failed. Removed ice and replaced thermistor wpw10384183 under warranty repair. Found unit working as designed. Call complete

"Arrived on site for oven not reaching temp . Ran preheat , found back element not heating . Checked harness and not getting voltage . Replaced control W11594271. Re ran preheat . Oven is now heating properly . Job complete"

Arrived on site to inspect rust/water stains on washer drip pan. Upon further inspection I gained access to the underside of the underside of the machine and observed no standing water or evidence of leaks on the washer itself. I placed the unit into diagnostic and ran a test cycle. All functions of the washer are operating as designed. I checked again for water leaks and could not observed any leaks. I ran a test cycle on consumer mode and continued to observed for leaks. During the drain portion of the cycle I was able to locate the leak on the outer drain hose. I am ordering the outer hose W11244231 and I am scheduling for Monday 9/30; ordrng 1 W11244231 (Outer hose)

"Arrived on site to inspect range middle burner not igniting, drawer not easily being able to slide out, and loose knob. Upon further inspection, I found that the middle burner was not igniting due to the burner head having a build up of grease. I found that the drawer was misaligned and out of place. I found that the knob stem was broken. I aligned the drawer so now it slides in an out without issue. I cleaned the burner head and now it is operating without issues. I advised the customer that the knob would not be covered by the warranty however I was able to make a temporary repair to the stem until he gets new knobs. No gas leaks observed during service."

Arrived on site for vent hood not turning off. Button not responding. Vacant home. After testing I confirmed off button is not responding properly. All other components function but off needs to be pushed several times for it to turn. Will require new control. Also hears a strange noise coming from power board when checking connections. Ordering main control as well. Office will call to schedule. ; ordrng 1 W11100661 (Control) and 1 W11613025 (Power board)

"Arrived on site for refrigerator not cooling. On arrival found fc door gasket leaning and a lot of frost built up around items in fc. Found rails and brackets bent causing door not to seal. Ordering Wpw10330994 left bracket, wpw10330995 right brackets, W11658403 slides and rescheduled customer 09/30/24.; ordrng 1 Wpw10330994 (Left bracket) and 1 wpw10330995 (Right bracket) and 1 W11658403 (Slides)"

"Arrived on site for refrigerator not cooling. On arrival found no signs of uv dye but found no frost pattern on coil. Found compressor wasnt pulling any refrigerant through suction line compressor windings were locking up. Replaced wpw10143759 uv drier, w11506635 access valve, and w11580057 compressor. Pulled vac and recharged system with 68g/r600. Found even frost pattern and informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer not heating. Examined unit and confirmed proper voltage and polarity. Ran unit and found no heat present. Disassembled unit and found high limit open, thermal fuse and element ok. Found a small amount of lint building, and customer said some cycles had to be ran twice. Advised there is likely a venting issue in the walls / exit and this needs to be checked out. Replaced high limit and tested. Verified unit heating as designed. Parts used - 280148."

Arrived on site for refrigerator needing hv control w11664342 and triton control w11574766.:on arrival reconfirmed issue and installed parts. Tested unit and found ice maker fill and harvest as designed. Informed customer to give unit 2-3 days to fill ice bucket. Call complete

Arrived on site for washer needing control w11603810. On arrival reconfirmed issue and installed part. Tested washer and found it working as designed with no leaks. Call complete

"Arrived on site to follow up on washer leaving gunk on clothes and also has an odor to it. I examined some clothes the customer had washed that had buildup on them. Added pictures of bottom of agitator and clothes. The buildup on the clothes looks like the consistent buildup i see under washplate from normal grime / soap / softener buildup. I advised the customer there is nothing in the washer that creates these substances, it's a combination of debris and particulates from clothes, the water quality, and soaps used. I called tech line and confirmed with them there is nothing in the unit that causes this, and the only way that it can be removed is by hot water cleaning cycles and cleaners, or by taking the tub out and pressure washing it. I checked the bottom of the tub and saw there was buildup on the tub bottom under the basket. Previous tech cleaned as much as possible with gearcase replacement, but did note the buildup was thick and has been going on for some time. Advised customer to try adjusting soaps used, and that with softened and filtered water there are NO abrasive materials to help remove those buildups, and it will have to be constantly run with cleaning cycles. No repair possible, unit working as designed. No parts used."

Arrived onsite and found unit producing a thick sheet of ice but not able to slide of the evap. Advised customer on regular cleaning and maintenance and also that the water filter should be used to reduce deposits. Unit is otherwise operating as designed. Watched a full batch and thick ice melted away to nothing and did not slide onto the grid. Visible calcification. needs to be cleaned.

Arrived onsite and found unit not operating with failure to operate properly and wash. Found unit water supply had never been turned on. Restored water. Tested unit. All checks good. No parts needed.

"Arrived,on site to install damaged doors. Upon arrival, I removed and replaced the damaged doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."