We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/14/2022
"Arrived on site to replace previously diagnosed control. Replaced control, tested unit, unit working as designed. Job complete."
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Buda, TX 78610
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for not cooling properly, tested unit found evaporator frozen over with top half hard ice, test heater and found it shorted, replaced heater and bi-metal, advised customer to allow 24-48 hours for unit to completely defrost, also stated to customer that due to unit location in garage, high temperature put a heavier work load on unit and could cause more damage, advised customer to monitor
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Wesley
Job Details: 06/14/2022
Arrived onsite and found unit operating with failed and broken washplate. Replaced the washplate to repair. All checks good. Unit is now operating as designed. All checks good.
We serviced a
GE REFRIGERATOR
Model GSS25GSHECSS
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for fresh food handle had fallen off. Found plastic mount in bracket broken on fresh food handle , also apron inspecting freezer handle found same issue . Replaced both handles . No other issues found . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
Arrived on site for rust and one of the numbers on read out failing . Found only last digit missing couple of the LEDs. Rust is around bleach dispenser and a couple spots on lid . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for washer not starting . Ran diagnostics, no error codes , all checked normal. After talking to customer . Instructed customer on hold start button down longer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Dripping Springs, TX 78620
Justin
Job Details: 06/14/2022
"Arrived on site to install previously diagnosed parts. Upon arrival the customer had not made the unit accessible yet. I was able to still install the control, timer, and start switch. I tested the unit and found it still not working as designed and the lid still locked. Upon further inspection I found the green LED on the control not on. I tested voltage at the control and timer and found it still bad. I ohmd out the lid lock, drain pump, motor, cap, and found it within range. I called techline and spoke to Andy and received SR# 773387882 Andy agreed that it was a voltage issue from the wall. While on the phone the customer made the unit accessible. I was able to check voltage at the terminal block and found L1 to ground getting 60VAC and L2 to ground getting 180VAC. At the wall it was good. I advised the customer that under load the voltage is bad. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the RC was not cooling properly but the FC was, and that the unit recently started working again. I checked temps and found the FC at 4?F and the RC at 38?F. I then put the unit into diagnostics mode to activate all loads and found all components working as designed. Upon further inspection I found a good frost pattern and no ice build up. I found the unit working as designed at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
Arrived on site for a washer with water temp issues. Upon arrival the customer stated that when the unit is calling for cold water it will be hot. I put the unit into diagnostics mode and found no stored error codes. I then activated the cold and hot valves and found the lines from the wall were swapped. I corrected this and then tested the unit again. The unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25SFXHS02
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for not dispensing water. Found water line was clogged. Customer had new line so I replaced line and found water pressure was 90psi. Unit is now working as designed. Advised customer water pressure needs turned down. She turn pressure down to 80 psi.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Austin, TX 78736
Leonardo
Job Details: 06/13/2022
Arrived on site to replace float and housing. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
We serviced a
GE OVEN
Model PT956SR1SS
Near Austin, TX 78734
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for upper oven not getting to temp. Test unit and found average temp about -20 off. Calibrated oven to +20 test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near McDade, TX 78650
Joe Z
Job Details: 06/13/2022
Arrived onsite for Control panel freezes up & alarm goes off . Upon arrival found F2-E1 shorted key. Need to replace control. Replaced control and test unit. All cooktop burners and oven operate as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Austin, TX 78730
Matthew
Job Details: 06/13/2022
Arrived onsite for dryer still shutting down intermittently during the cycle. Seems as though motor is overheating. Replaced motor. Tested unit for duration of cutoff point and unit continued to run. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Austin, TX 78746
Matthew
Job Details: 06/13/2022
"Arrived onsite for dryer having an intermittent power failure. Customer stated no pattern and has occurred a few times with months in between each failure. Unplugging the unit and powering back up usually fixes the issue but more recently it took several attempts to power back on. Called tech line for assistance SR#7733862914. Ran diagnostics and no error codes found. Fan test and could not duplicate. Did find total voltage less than ideal but still in an acceptable range. Tech explained should not go under 110 vac. Lowest recorded was 114 vac on l1. Customer will monitor. According to tech could be a voltage supply issue, control, UI or even a harness issue. No way to tell at this point. Customer will have electrical reviewed by xssswxsxsddsdfsdfasdfasdf."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Austin, TX 78758
Scott
Job Details: 06/13/2022
Arrived on site for cracked left rear area . Found small thermal crack on left rear burner. Replaced cooktop with part customer had . No other issues found. Job complete
We serviced a
BOSCH REFRIGERATOR
Model B21CL80SNS-02
Near Smithville, TX 78957
Joe Z
Job Details: 06/13/2022
"Arrived onsite for ICE MACHINE IS NOT WORKING. Upon arrival Mrs. stated that unit makes ice, but just leaks from ice tray cartridge. Inspected unit and found gear on ice tray is broken causing ice tray to flip over when filled with water. Replaced ice maker. No leaks pre at this time. Job complete"
We serviced a
LG DRYER
Model DLE7300WE
Near Smithville, TX 78957
Joe Z
Job Details: 06/13/2022
Arrived onsite to install previously diagnosed parts. Replaced lower left hinge. Door open and closes correctly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bastrop, TX 78602
Joe Z
Job Details: 06/13/2022
Arrived onsite for Washer Won't Turn On - No Operation.upon arrival ran unit on diagnostics and got error code F8-E1 long fill. Ran auto test and valve did not dispense water. All other components passed. Need to replace valve. Replaced water valve and test unit unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Weir, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect washability. I found the circulation pump was operating, but flow was greatly reduced and causing the wash issues. wash motor assy removed and replaced. I tested the unit within service test mode several times and the issues were resolved. No leaks observed during service
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
Arrived to inspect no control readout. I found that L1 was missing and L2 to neutral was 244. I advised the CX to contact an xssswxsxsddsdfsdfasdfasdf to check the outlet and wiring. CX will contact us if there are further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for control display issues. Found terminal block and harness burnt up. Replaced block and harness. Also replaced control as a precautionary. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect no heating. The CX heard a pop and then the unit became louder and would not heat. I found the capacitor tested and 1.05 uF, which is very good for this unit, but the diode would allow voltage through both directions. The failed diode caused incorrect frequency broadcast and the magnetron to arc internally and required replacement. I removed and replaced the magnetron and diode and tested. All functions returned to normal and the unit heated as designed. Operational test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for water leaking from ice maker. Found ice door sealing good. Ran icemaker valve and noticed water barely trickling out. Checked water pressure and found unit only receiving 12psi. Advised customer water pressure is causing issue. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for ice accumulating on same spot by ice chute in FC. Found ice door had excessive play causing air leak. Replaced ice door, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
LG REFRIGERATOR
Model LFXS29766S
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/13/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Ice maker stuck in mid-harvest position (downward 6:00 position). Found temps in all compartments within range of set temps. Found ice maker had full power supplied. Replaced ice maker and found unit could complete harvest and fill. Informed customer to allow 24hrs to fill bucket. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76542
Tyler
Job Details: 06/13/2022
Arrived on site for wall oven not heating in lower compartment. Upon arrival confirmed issue. After further testing I found all heating hardware and controls functioning within manufacturing specs but I did find lower cavity tod had failed causing loss of power to lower elements. after replacing the tod I reassembled and tested unit. Found lower oven fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gatesville, TX 76528
Jonathan M
Job Details: 06/13/2022
Arrived on site for a refrigerator that has later in the refrigerator and freezer sections. Inspected unit and work area. Confirmed the customers complaint and replace the freezer light. All the lights began to illuminate and work as designed. The customer also complained about her there handle being loose. Tightened up there handle and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Jonesboro, TX 76538
Jonathan M
Job Details: 06/13/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirmed the customers complaint and replaced the pump and motor assembly. Tested the unit and found no leaks present during the wash test cycle. Advise the customer to keep an ion the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Gatesville, TX 76528
Jonathan M
Job Details: 06/13/2022
Arrived on site for a range that is flashing an F3 E0 (oven sensor open) error code. Inspected unit and work area. Confirmed customers complaint and check resistance through the oven sensor. Found it registering .830 ohms indicating it was measuring a lot higher than it should at room temperature. Replaced oven sensor and tested the unit. The unit reach to preheat and began to work as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Dripping Springs, TX 78620
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for cooling issues, tested unit found frozen over evaporator and out of range evaporator thermistor, replaced thermistor, advised customer to leave unit unplugged with door open for 48 hours, for a full defrost, monitor unit and if issue persists recommend replacing control box, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no light, tested unit found bad light bulb, replaced with test light bulb and light functions returned, advised customer to purchase and replace, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Georgetown, TX 78628
Gerry C
Job Details: 06/13/2022
"Arrived to inspect UI not responding. I found the UI would respond, but not in the correct manner. Further inspection revealed the harness connector at the main control had gotten wet and corroded, along with the control board itself. I used electronics cleaner on the connector and verified all corrosion removed and then R/R the main control. All functions returned to the unit and it operated as designed through service test mode operation (X2.) The rinse agent dispenser was missing its cap and I advised the CX about the non-use of rinse agent and they are aware drying may be an issue without replacement. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Liberty Hill, TX 78642
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that the unit is dispensing water now. I tested the water dispenser and it is operating as designed. I removed the filter and tested again and it continues to operate as designed. Per previous techs diagnosis, I removed and replaced the water tube from the dual valve to the hinge and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Liberty Hill, TX 78642
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and shut off arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a range that has a damaged door. Found upper door trim and rt side door trim broken and replaced them both. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Marble Falls, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I r eoved and replaced the water tube from hinge to outlet (in the door) and tested. Unit is operating as designed and no longer dripping. No water leaks observed during service, job completed."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found hull sensor in water inlet faulty and part doesn't show up on any IPL. Part cannot be obtained to fix unit and dishwasher needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly failure, I was to remove and replace the assembly. When I pulled the unit out from the cabinets, I found where the back top right corner of the tub had been bashed in and the seal on the tub was broken and leaking water when in use (photo). I found oxidation on the tub, motor housing and insulation (photos). Also found where mold had formed on the wall behind the unit (photo). I advised the customer of my findings and they immediately contacted the dealer where they purchased to report the issue. By the looks of the damage, there had to be a large object to apply a blunt force to the corner or possibly dropped during delivery or installation.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/13/2022
"Arrived on site to inspect refrigerator ice dispenser not dispensing properly. Upon further inspection, I tested the ice dispenser and found the motor is operating properly and the ice door is opening, but the door would not close. With the door not closing, its causing warm air to go up into the ice bin and melt the ice and once the door does close, the ice in the bin will freeze and clump. I removed the ice door and motor and retested and unit is operating as designed. I contacted the customer and left a message and advised of my findings and repairs. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Pflugerville, TX 78660
Cliff
Job Details: 06/13/2022
Arrived on site to replace door for microwave. Replaced door and all is working properly at this time.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78732
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit making a noise, found unit working as designed at time of service, instructed customer to get a recording of noise if the problem continues."
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit not powering on, found power supply good, found failed module, I replaced module, unit tested good. Module is in warranty."
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Marble Falls, TX 78654
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer customer of unit not producing ice, found water line filled with calcium deposits, I tried removing as much as I could, but the ice maker fill tube is part of the door, so customer is not going to buy a new door just for the ice maker. The ice maker fan was also not running, we cycled power to unit, still no fan motor, unit would need Left side RC door and ice maker fan motor.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Manor, TX 78653
Joe Z
Job Details: 06/13/2022
Arrived onsite for Element(s) Not Working. Upon arrival test unit and all burners except right rear burner. Checked infinity switch and switch is good. Found coil on right rear element is fractured. Need to replace right rear element. Replaced element and test unit. All burners and oven now operate as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS1
Near Marble Falls, TX 78654
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit sparking, found multiple spots in cabinet that were rusted out. Unit is non repairable."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for washer over filling. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain. Ran test cycle and monitored operations. Found unit not drain as designed. Found drain line correct in standpipe. Gained access to drain pump. Found drain line kinked at drain pump. Corrected drain line and tested drain cycle. Found unit draining as designed. Ran a small load to check water level and found correct. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found service pointer W10507835. Found ice maker has not been updated. Removed ice maker and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for top rack not able to remove and spray arm not attached. Inspected unit and work area. Attached bottom rack and found top rack rolling out as designed. Performed diagnostics mode and checked fault codes, no faults. Ran test operation and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 06/13/2022
"Arrived on site. Replaced compressor,drier,condenser fan and blade,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to replace previously diagnosed bake igniter, replaced igniter, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
SAMSUNG DRYER
Model DVG50M7450W/A3
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a dryer that is not drying. Upon arrival the customer stated that the dryer will dry, but often will stop without the clothes being fully dry. I informed the customer this could be in part because they do not separate clothing by category and the sensors may read some clothing dry even though not all are and this will stop the unit. I tested the unit and monitored heat fluctuation at the back with the vent on and off. I found the fluctuation worse with the vent on. This indicates a possible clog in the ducts. I informed the customer on my findings and advised them on reaching out to someone to get it cleaned. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bruceville-Eddy, TX 76630
Jonathan M
Job Details: 06/13/2022
Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. Confirmed the customers complaint and ran through diagnostics. Checked all icemaker components and found that the motor had lost position and would not harvest during harvest test cycle. All other components checked good. Replaced the icemaker and tested the unit. The unit harvested and filled as designed. Call complete.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a washing machine not spinning water out of clothes well. Upon arrival the customer stated that the washer will leave clothes more wet at the end of the cycle than her prior unit. I put the unit into diagnostics mode and found stored error code Ub for unbalanced load. I gained access to the bottom of the unit and found no GC oil and everything in good shape. I tested the suspension and found it good. I then ran a high spin cycle and found it ran through as designed. I tested the drain and found it ran as designed. I found the customer only uses quick wash for all loads. I also found that they do not separate clothing by type. I advised the customer on using proper load cycles, and how separating the clothing by category can help with balancing regarding water absorption and position of the clothes. I found the unit working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
Luis
Job Details: 06/13/2022
"Arrived on site. Installed updated control kit,same issue unit not powering on,called tech support removed Orion cover found power harness not making correct connection on p1 connector,adjusted harness unit powered on,left updated control kit on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troy, TX 76579
Jonathan M
Job Details: 06/13/2022
"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that the unit will only make two batches of ice a day and has not been fully functional for the past three weeks. Attempted to jump the icemaker and was able to jump the icemaker. Due to the design of this model icemaker, replaced the icemaker due to a potential faulty icemaker thermistor. Plugged the unit back in and tested the unit. The unit began to work and operate as designed. Went over ice production expectations and the unit is working as designed. Call complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Harker Heights, TX 76548
Tyler
Job Details: 06/13/2022
"Arrived on site for refrigerator not making ice. Upon arrival found. Customer,et full of ice. I then found temps in rc and fc at 0/38. Found ice maker fan motor running. Customer stated unit started working a few days prior to diagnostics. Informed customer at time of service we couldnt replicate issue. Unit could have possible failing ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found defrost heater not fully wired causing intermittent defrost failure. Rewired unit properly and all is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between controls. Replaced ui and customer to defrost unit for 24 hrs prior to use.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Marble Falls, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to inspect microwave door error. Upon further inspection, I opened/closed the door several times before the unit failed. As the door closed and got to the closed position, it popped back open. I verified the unit is level. Removed the unit from the cabinets and removed the cover to inspect the switches. I monitored the left door switch as the door closed and found the latch hook jumping on the switch as it closed. I removed and replaced the switch and adjusted the switch holder and retested and unit is operating as designed. After placing the unit back in its space, I retested several times and the unit continued to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kingsland, TX 78639
Lou
Job Details: 06/13/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, the customer advised that the fresh foods lights were not working and the freezer light was out. Using a module from my van stock (W10695459), I removed and replaced the FC LED module and tested. All lights are operating as designed and unit is cooling properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Wesley
Job Details: 06/13/2022
Arrived onsite and identified noise as slipping belt. No oil present no other indication of gearcase failure. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for water leaking from ice maker. Found chute between water line and ice maker had popped out of place causing water to leak when icemaker would cycle. Placed chute into proper area, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for lower oven not igniting. Found igniter was broken. Replaced igniter, tested unit, unit working as designed. Advised customer to run lower oven empty to allow burn off. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for cycle not canceling out. Tested unit and verified issue. Per service pointer W11525545 unit needs to be connected to WiFi for software update. Attempted to assist customer with downloading app but had issues with confirming email. Advised customer she would need to download app and get unit connected to WiFi. Gave customer whirlpool WiFi team phone number to further assist. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC2
Near Belton, TX 76513
Wesley
Job Details: 06/13/2022
Arrived onsite and found leaking valve. Repaired by replacing valve. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite for not draining. Found shorted drain pump windings and replaced the drain pump. Tested unit and found unit operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78132
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for water dripping from ice dispenser. Replaced ice door, tested unit, unit working as designed. Advised customer to monitor. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEU
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite and completed repair by replacing the reservoir. Tested unit. All checks good. Advised customer on repair
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for range with oven that wont light. Upon inspection I found that the glow ignitors had burnt up.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Austin, TX 78754
Joe Z
Job Details: 06/13/2022
Arrived Seal seems broken. Upon arrival inspected gasket and gasket is in great condition. Found unit door totally filled with ice packs and wanting to swing open. the freezer is not leveled correctly. The unit is installed on a sloped garage floor. Leveled the freezer to Angle slightly towards the rear to allow the weight of the door to seal correctly. Tested the unit and door now swings closed. Door is now shutting correctly. Contacted techline for assistance. Explained to tech my findings. Tech gave SR#7733864389. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Austin, TX 78753
Joe Z
Job Details: 06/13/2022
Arrived onsite for all settings produce hot water . Upon arrival ran diagnostics and got error codeF0-E4 for spin limited by water temperature. Inspected unit and found hot water fill hose is connected to the cold water valve and cold water fill hose is connected to hot water valve. Swapped the hoses to the correct valves and test unit . Unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model BC21
Near Buda, TX 78610
Kevin
Job Details: 06/13/2022
"Arrived on site and found refrigerator is in a garage, refrigerator is unplugged. after reconnecting to power lights are on and fridge raider is running but compressor is not starting. Found voltage is correct to start device. Found start device is loose and after resetting connection compressor is running. Exposed evaporator and found frost pattern is beginning to form. If refrigerator cools properly and repair is complete, if it is not cool over the next 24 hours a sealed system would be needed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG
Near Buda, TX 78610
Kevin
Job Details: 06/13/2022
Arrived on site and inspected refrigerator and found icemaker is frozen over. Another company has attempted to repair icemaker issue and it failed. There is no known permanent repair to correct issue. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for knob not sitting correctly. Found knob had valve to the side not sitting straight. Secured knob correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Bee Cave, TX 78738
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit shutting down at times, found unit was full of ice and working as designed at time of service. Called tech line to document drain issues that customer has not resolved. We have informed customer to contact builder/installers to set up the gravity drain properly so unit can drain better without the drain pump killing power to the ice machine. SR#7733864098"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for bake not working. Test unit and found broken bake element. Replaced element test unit and unit pre heated to 350 with in the right amount of time job complete.
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for bake function not working. Did a reset on the unit test unit and unit test good. Unit working as designed job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Buda, TX 78610
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for unit not turning on at all. Test unit and found L1 red wire had 120v but L2 black wire only getting 1.4v. No power going to L2
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near New Braunfels, TX 78130
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no ice production and water not dispensing, tested unit found RC temps set to 33 causing causing filter head and filter to freeze set refrigerator to recommended temp settings, customer will buy new filter and replace, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/13/2022
"Arrived on site for washer not agitating. Inspected unit and work area. Found minor oil leak from gearcase. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and found no unit not agitating as designed. Gained access to gear case and pulley. Found actuator not moving cam. Found failed actuator ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Driftwood, TX 78619
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no power, tested unit found shorted thermal fuse, replaced fuse, unit now has lights and it beeps when pressing buttons but display is dark checked for loose connections, all is good, will need console and possibly a control to complete job ordering parts office to reschedule ; ordrng 1 W10847542 (Console) and 1 W10741603 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Del Valle, TX 78617
Kevin
Job Details: 06/13/2022
"Arrived on site and inspected refrigerator and found frost pattern is light on evaporator, took 1 picture. A sealed system will be needed to correct refrigerator ; ordrng 1 W11545823 (Evap harness) and 1 W11196400 (Control) and 2 WPW10384183 (Thermistor)s and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W10843121 (Stub) and 1 W10507884 (Compressor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS2630SH
Near Austin, TX 78729
Scott
Job Details: 06/13/2022
"Arrived on site for fridge leaking on floor. Customer also stater couple companies have been out to service cooling issue . Found ice building up on Refrigerant lines coming out of the compressor.when compressor stops running ice is melting and leaking on floor . Previous companies were unable to find leak , previous company has grossly overcharged unit. To compensate for no cool leak. Unable to find leak on all accessible components. Leak inside cabinet. Non repairable sealed system . Talked to SW. no other leaks detected at time of service.; ordrng 1 Autho"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for refrigerator completely dead. Upon arrival found unit unplugged. Plugged unit in and compressor would not turn over. Replaced start device but had no positive effect. Unit has locked compressor. Will need sealed system repair. Talked to office and ordering parts. Office to reschedule. ; O-emld tckt
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Austin, TX 78753
Matthew
Job Details: 06/13/2022
Arrived onsite for washer not cleaning properly. Upon arrival inspected unit. Found agitator loose. Removed agitator and found internal gears worn. In diagnostics found stored error code F7E6 Motor fault. Ran test and passed but gave error code again. Ordering Harness and agitator . Office to reschedule. ; ordrng 1 W11418231 (Agitator) and 1 W11376227 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78703
Matthew
Job Details: 06/13/2022
"Arrived onsite for washer leaking during use. Upon arrival put unit in diagnostics and had to cancel during fill stage due to possible overflow condition. Unit stuck in fill. Canceled test and did drain. Failed twice. Ran normal cycle and over filled, had to cancel. Unit is stacked in a closet. Will need second tech to remove dryer and access components. Potential issues with pressure switch, hose, and main control board. ; ordrng 1 WPW10448876 (Pressure sensor) and 1 WPW10583356 (Control)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Austin, TX 78735
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for lower oven front panel damaged. Found damaged on lower door. Went to removed the door and found right hinge was damaged. Ordering new hinge office to reschedule. Left front glass door with customer to prevent damage. ; ordrng 1 W11220343 (Hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Leonardo
Job Details: 06/13/2022
"Arrived on site to test unit for front panel getting rust at vent. Found rust on front vent, went to replace front panel and found panel damaged. Ordering new panel office to reschedule ; ordrng 1 W11416371 (Panel)"
We serviced a
LG REFRIGERATOR
Model LFX31935ST/03
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for not cooling. Found compressor running but no frost pattern. Applied bubble solution and found no sealed system leak. Recommend replacing control and compressor. Need autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 EBR73093619 (PCB Assembly, Main)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
Arrived to inspect staining and noise. I found the spin basket had rust at the bottom of the basket where the metal meets the plastic lower basket assembly. Office to order the basket and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11178224 (Spin Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06 P
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect ice issues. I found the ice bin was full of frost and ice from air incursion and I removed it. The unit cycled as designed, but the ice door would not close as it should and moved extremely slowly, occasionally stalling before complete contact with the chute opening. The unit will require the ice door assembly. No leaks observed during service. ; ordrng 1 W11423781 (Door-ice)"
We serviced a
GE WASHER
Model WDSR2080D5WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/13/2022
"Arrived on site for washer not functioning. Upon arrival confirmed compliant upon further testing found complete unit in all components. Major rust damage to allow components between agitator, tubs, gearcase, motor, pully wheels, entire frame, etc. suspension rods failing. Valve in leaking water. Timer and timer knob busted. Unit cant be replaced due to lvl of wear. Need findings reported. Call complete ; ordrng 1 Cnote (List of parts needed include 90%+ the list of parts on all diagrams.) and 1 Cnote (Need find8ngs reported)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXKB05
Near Killeen, TX 76549
Tyler
Job Details: 06/13/2022
Arrived on site for refrigerator making ice and water taste funny. Upon arrival confirmed issue. After further inspection I found over fill line still intact and res. Tube not contaminated. Found cause of main failure to be water supply to home. UNt has no filter or housing installed for filter (not available for this model) due to circumstances of failure no reliable repairs can be made that will change taste/quality of water supply goin into unit itself. Will need findings reported to ahs; ordrng 1 Cnote (Need findings reported)
We serviced a
GE RANGE
Model JB620DR3BB
Near Killeen, TX 76549
Tyler
Job Details: 06/13/2022
"Arrived on site for range with broken door. Upon arrival confirmed issue. Found multiple failures within entire door asm as a whole ranging from bad hinges, inner door liner, all trim and handle, all screws, spacers, door seal, etc. Found that some of required parts for door repairs are no longer made and without those we cant guarantee a reliable repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a range with loose door panel. Found rt side handle screw loose and tightened handle. All is working properly at this time.; ordrng 1 W11176456 (Panel)
We serviced a
LG WASHER
Model wm3470hva
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite to diag a washer that is on dispensing fs and is making a high pitched noise when filling. Upon inspection I found that the cold water valve was the sours of the noise and also no dispense fs. Ordering cold water valve and dispenser just in case customer will buy her own hoses. Office to reschedule ; ordrng 1 4925ER1015B (DISPENSER ASSEMBLY) and 1 5221ER1003A (Cold water valve)
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Leander, TX 78641
Kimo
Job Details: 06/13/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was not efficient
We serviced a
ELECTROLUX DRYER
Model EFME417SIW0
Near Pflugerville, TX 78660
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found rollers failed and they will need to be replaced to complete repairs. Return date set for 6/20.; ordrng 3 5304523155 (Rollers)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for dishwasher heating getting glow red. Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element and found correct. Gained access to control and measured resistance and found within range. Found unit operating as designed. Spoke with customer on service performed and user care guide.