Near Leander, TX 78641
Lou
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator frost build up in the FC section. Upon further inspection, I tested temps in the FC=10 degrees & RC=38 degrees. When I opened the FC door, I found a large amount of frost on the left side and towards the middle of the FC section. Found the light switch frozen closed. I advised the customer that at some point, the freezer door was left cracked open and allowing warm air into the FC section creating the frost build up. Also found the unit was not level and also due to no food in the freezer, the drawer wasn’t weighted down to be able to close securely. I removed the frost from the freezer and light switch and cleaned the water residue out. Leveled the unit and tested the door closure. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Paul
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for a refrigerator that stopped cooling again. Mr stated the unit cooled for about 24 hours and the ice bin filled with ice then it started dripping from the dispenser. I checked the system for leaks and found a small refrigerant leak on the evaporator. I recovered the refrigerant, replaced the evaporator, and vacuumed the system. The system held a 30 psi vacuum for 20 minutes. I charged the system with 4.50 oz’s of R134A. I tested the unit and it had a good frost pattern and is working as designed. Call complete."
Near Georgetown, TX 78628
Al
Job Details: 03/13/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived to inspect wall microwave with display, but won’t respond and start or cook.Looking at previous call from this particular unit, it will need an inverter, UI and magnetron to complete the repair.Ordering inverter, magnetron, UI, Authorization.Office to reschedule with customer for return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10217711 (INVERTER) and 1 W11346197 (MAGNETRON ) and 1 WPW10420954 (PANEL CONTROL )"
Near Austin, TX 78729
Tyler B.
Job Details: 03/13/2020
DRYER WHIRLPOOL MEDB765FW0 "Arrived to inspect unit not heating. Found heater and fuses and voltage good, replaced control and now operates properly"
Near Driftwood, TX 78619
Robert
Job Details: 03/13/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on job for complaints of flames too high. Adjusted the gas flow at the valve to lower the flame.
Near Killeen, TX 76549
Al
Job Details: 03/13/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived to inspect washer leaking.Found the unit leveling feet to be out of balance.I adjusted the feet, ran diagnostics test mode and unit didn’t leak.Customer within 180 Instruct timeframe Job complete"
Near Austin, TX 78730
David
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW92HEFW Arrived on site to install missing rotor bolt. Installed new rotor bolt and retested unit. Unit is now leaking water from the bottom corner. Spoke with CW who will schedule us to come back when customer is in town again. Soaked up water under unit prior to leaving.; saved tckt
Near Austin, TX 78759
Tyler B.
Job Details: 03/13/2020
REFRIGERATOR LG LFXC24726S "Arrived to inspect unit with no ice. Found motor was stuck, replaced ice maker and tested good"
Near Waco, TX 76704
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator that still not dispensing water. Inspected unit and work area. Customer had changed out filter so I tested the unit and water would not dispense. Replaced filter housing and tested unit. Unit is working as designed. call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 03/13/2020
WASHER MAYTAG MVWB855DW1 "Arrived onsite for the washer not working properly. Ran diagnostics and found error code F7E9 locked rotor error code for lid latch. Took agitator plate off and found no debris washer went through test cycles just fine but did hear a slight noise from stator / rotor. ; ordrng 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Austin, TX 78750
David
Job Details: 03/13/2020
WASHER WHIRLPOOL MVWB765FC2 Arrived on site to install previously diagnosed parts to resolve F6E3 comm errors. Installed console and control and retested. No further errors present. Calibrated unit. Unit is now working as designed. Call complete.
Near Austin, TX 78704
Luis
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. Fresh food reading 42° and freezer @ 30°. Removed both covers found no,traces of uv dye on connections or evaporator,removed compressor cover and no traces of dye in compressor compartment. Tapped into sealed system,ran diagnostics test 4,4-4 pressure reading 0 on low and 125 on high side,4-5 -10 on low side and 150 on high side.
Near Georgetown, TX 78628
James
Job Details: 03/13/2020
ICE MACHINE WHIRLPOOL WRF757SDEE01 Arrived on site and inspected ice maker. Found ice maker mold has cracked and is leaking water. Installed new ice maker and tested operation. U it tests good. Job complete
Near Georgetown, TX 78633
James
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Customer complaint of unit running constantly. Found operation normal and the sound is from the fans running to keep ice maker housing cold enough to make and keep ice. Unit operating as designed. Job complete
Near Austin, TX 78754
Jacob
Job Details: 03/13/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for unit not getting freezing/getting cold. Tested unit. Replaced All parts. Tested unit. Unit test good. No issues at this time. Did instruct customer that it will take 24hrs to see any results. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/13/2020
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site for restricted air flow from cooktop. Performed diagnostics and tested burners. Found right front burner head warped causing failure. Removed burner head and installed new. Tested cooktop operation. All tested good.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
REFRIGERATOR LG LFXS30766S00 "Upon arrival found unit cooling, customer stated that another company came out and recharged unit so that unit will cool for the time being. Prior tech said unit is leaking from condenser. Tested and inspected unit and spoke with CS. Found compressor, condenser, and evaporators will need to be replaced. Ordering needed parts. Could not locate compressor or access valve. Ordering parts research for those parts. Office to schedule return trip. Authorization needed. 3 hour job. Authorization needed for additional labor as well. SS job.; ordrng 1 ACG75305802 (CONDENSER ) and 2 ADH73150210 (DRIER )s and 1 ADL73341415 (RC EVAPORATOR ) and 1 ADL73981017 (FC EVAPORATOR ) and 1 JIG (JIG) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on job for complaints of not starting cycles. Found loose connection at door lock. Corrected the wire issue and test dishwasher. No leaks detected at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed RC motor with harness and UI. Ordering needed part and will return Wednesday 3/18/20 instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Customer signed waiver. ; ordrng 1 W10849460 (cntrl-elec)
Near Wimberley, TX 78676
Robert
Job Details: 03/13/2020
OVEN WHIRLPOOL WFE505W0HS1 Arrived on job for complaints of no display. Found loose connection at terminal block. Repair wires and test operation.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL KDTE104EWH1 Arrived on job for complaints of not working. Ran diagnostics and found the wash motor not working. Will need sump WPW10605057.; saved tckt
Near Cedar Park, TX 78613
Lou
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking from valve area. Upon further inspection, found the unit pulled out from the cabinet. Customer advised that when he installed the water line and turned the water on, the valve began to leak on the blue plastic area. I reconnected the water line to the valve and turned the water on and it did not leak. I disconnected the valve from the water lines and inspected it and didn’t find any cracks. I replaced the valve and connected the water line to it and tested the unit. The unit operated as designed with no leaks. No leaks observed during service, job completed."
Near Austin, TX 78732
David
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer that was causing lights in house to flicker when agitating. Performed diagnostics and verified that on agitation cycles, lights in the house dim a bit. Called tech line and spoke with David SR7727366286. Per tech line checked breaker and verified it was 20amp, which is within the normal range for the unit. Checked voltage drop at another outlet and did find a 3 volt drop every agitation cycle. Unit is not pulling* over 20 amps at this time, and is showing to be on a dedicated circuit. Shut off Breaker for washer and only the washer stayed off, showing dedicated circuit. Per tech line this is a house wiring issue, since unit should be on its own circuit and with amp draw that low it’s not surging or over pulling voltage. Recommended homeowner have an electrician check out the house wiring and resolve and issues present. Call complete."
Near San Marcos, TX 78666
Leonardo
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDFE104DSS4 Arrived on site to test unit for upper rack leaning. Test unit and found left side was lifted and right side was lower. Showed customer how to raise rack job complete
Near Belton, TX 76513
Jonathan
Job Details: 03/13/2020
REFRIGERATOR IKEA IX7DDEXGZ002 "Arrived onsite for refrigerator that is frosting up in the freezer. Inflected unit and work area. Found freezer completely frosted up and damages inCalled Techline and spoke to Leon SR# 7727361240. After a video chat with him, he asked us to replace the door with the gasket and then call back if there is further issue with the unit. Ordering door and gasket.; ordrng 1 W11307271 (dor-fip) and 1 WPW10714545 (gasket-fip)"
Near Burnet, TX 78611
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator not dispensing water. Performed diagnostics and tested water going to door and found no water. Checked inlet valve water going to reservoir and found water reservoir frozen. Checked temperature settings and found temperature set at coldest setting. Corrected temperature and thawed water reservoir. Added insulation tape around water reservoir to keep from freezing. Tested all other operations. All tested good, no water leaks detected. Spoke with customer on failure."
Near Austin, TX 78737
Leonardo
Job Details: 03/13/2020
RANGE KITCHENAID KSEG950ESS1 "Arrived on site to test unit for no display and light flickering. Test unit and found wires damaged Ordering all harness and will need to replace harness control board and console asked for 2 hours. ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W10580253 (COOKTOP HARNESS ) and 1 W10580264 (CONSOLE HARNESS) and 1 W10813885 (MAIN HARNESS ) and 1 W11025616 (KEYPAD HARNESS ) and 1 W11213345 (DISPLAY HARNESS )"
Near Elm Mott, TX 76640
Jonathan
Job Details: 03/13/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace both agitator and gear case and tested unit. Unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 03/13/2020
FREEZER WHIRLPOOL WRF736SDAM14 Arrived onsite for the refrigerator freezer compartment has frost build. Upon inspection found standing water on top of the freezer gasket and moisture on the mullion. Ran diagnostics and found that the mullion is not working. Frost build up customer was experiencing has gone away. Did not install freezer gasket. Will need to replace Mullen and control boards . Ordering parts and office to schedule customer. ; ordrng 1 W10806457 (rail-mulln) and 1 W10854027 (cntrl-elec) and 1 W10865869 (cntrl-elec)
Near Copperas Cove, TX 76522
Al
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to inspect broken ice door.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78717
Lou
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to install previously diagnosed and ordered parts. Due to the unit control, console, fan/gasket and console gasket failing, I removed and replaced all mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site for customer complaint of unit leaking, found giant crack in outer tub, ordering tub assembly. ; ordrng 1 CNOTE (2 TECHS ) and 1 CNOTE (2 HOURS) and 1 W11287258 (TUB ASSEMBLY )"
Near New Braunfels, TX 78132
Richard
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Installed new water tube and ran a ice maker test and fill test and everything passed. No leaks present. Complete
Near Austin, TX 78738
Brandon
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not dispensing ice, found broken auger inside ice container, I replaced ice container, unit tested good."
Near Kyle, TX 78640
Kevin
Job Details: 03/13/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found it making a high-pitched noise, disassembled it and found fan blades striking a large mass of lint buildup. After clearing lint airflow through dryer has returned. Recommended to apartment maintenance that vent be inspected, job complete"
Near Georgetown, TX 78626
Lou
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube heater failure and dual valve failure. I removed and replace the valve and once I got the fill tube heater replaced, I found the connection is wrong. I put the old heater ack on the unit and notified the office of the mix up in parts. I advised the customer of the issue and am ordering the fill tube heater and a CNOTE-INSPECT PART. Office to schedule return service. No water leaks observed during service. Will collect balance at next visit.; ordrng 1 CNOTE (INSPECT PART) and 1 CNOTE (OFFICE SCHEDULE RETURN) and 1 W10760808 (heater)"
Near , TX 78676
Robert
Job Details: 03/13/2020
REFRIGERATOR GE UNC15NJBII Arrived on job for complaints of water in ice container and door not closing. Correct hose for drain issues and remove door and adjusted hinges to correct closing. No leaks detected at time of service
Near Bee Cave, TX 78738
Kevin
Job Details: 03/13/2020
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site and inspected range and found oven is currently heating normally. Customer experienced oven not operating at all. It reached temperature in expected amount of time and observed it until it cooled down and ignited burner again. No issue currently found with range, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit not cooling properly, found out that the unit did not go into defrost properly, but eventually it did and is now cooling. Ordering controls and harness, returning tech to call techline to document and get SR#; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (CONTROL) and 1 W11405276 (HARNESS)"
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested unit. Placed my multimeter around the black wire at the junction box and tested amp draw to all the components. The element amp reading was 7-9amps during the wash cycle of diagnostics and 7-9amps at the end of testing (photos). I contacted Techline and spoke to JK and advised of my findings and readings. JK advised to let the customer hear what he was saying and I turned my speaker on my phone and JK advised the customer to turn the water on at the faucet and make sure the water temps is at least 120 degrees, turn the unit on and wash on Heavy, High temp wash, heated dry, sani rinse, use rinse aid, and open the door at the end of the cycle and this will get the best wash/dry. Provided File #7727363590. Customer was adamant about the element not producing enough heat to dry the dishes and wanted to test th
Near Bastrop, TX 78602
Cliff
Job Details: 03/13/2020
REFRIGERATOR BOSCH B26FT50SNS/01 Arrived on site to replace icemaker in refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW6620HC0 "arrived on site to install previously diagnosed and ordered parts. Due to the control and sensor tube failures, I removed and replaced the main control and sensor tube and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78736
Leonardo
Job Details: 03/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water. Replaced valve test unit and unit test good job complete. No leaks present at this time
Near Cedar Creek, TX 78612
Cliff
Job Details: 03/13/2020
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found wiring for drain pump disconnected. Rewired pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Cliff
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to replace previously ordered parts for refrigerator. Found no UV dye on evaporator or in compressor compartment. Released gas from Schrader valve on filter dryer verifying die in system. Found restriction at filter dryer preventing proper flow of refrigerant. Replaced filter dryer and charged unit. Found all is functioning properly at this time. Unit was not hooked up to water at time of service.
Near Paige, TX 78659
Cliff
Job Details: 03/13/2020
WASHER WHIRLPOOL MVWB835DC3 Arrived on site to diagnose a washer that will not complete cycles. Found no hot water hooked up to unit. Advised customer that the unit requires hot and cold water to operate. No further repairs needed at this time.
Near San Marcos, TX 78666
Leonardo
Job Details: 03/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not heating to temp. Found unit off by 11 degrees. Calibrated ovent to +15 job complete
Near Spicewood, TX 78669
Brandon
Job Details: 03/13/2020
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived on site for customer complaint of microwave not working, found loose connection on interlock, I pulled out top of interlock, unit tested good.
Near Moody, TX 76557
Jonathan
Job Details: 03/13/2020
OVEN KITCHENAID KSEB900ESS1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is working as designed. Call complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for the refrigerator freezer not cooling. Ran diagnostics and found that all thermistors checked out good. Put in forced defrost and defrost came on. Called tech line and they stated to replaced the high voltage board. . ; ordrng 1 WPW10675033 (cntrl-elec)"
Near Bastrop, TX 78602
Cliff
Job Details: 03/13/2020
DRYER GE GTDP490ED7WS Arrived on site to diagnose a dryer that is not allowing the homeowner to select cycles or options. Tested unit and found cracked knobs on control panel and timer extremely difficult to turn. Timer has caused the damage to the knobs. Office will need to order knobs and check for coverage and set return appointment.; ordrng 1 CNOTES (CHECK KNOB COVERAGE) and 1 WE01X20380 (control knob) and 3 WE01X20380 (control knob)s
Near Smithville, TX 78957
Cliff
Job Details: 03/13/2020
DISHWASHER GE GDF630PGM0WW Arrived on site to install previously ordered parts. Found no mechanical issues with hinges at this time. Upper and lower sprayer arms are separating at the ends causing improper water flow. Office will need to research sprayers and set return appointment.; ordrng 1 RESEARCH (UPPER SPRAYER.) and 1 RESEARCH (LOWER SPRAYER )
Near Temple, TX 76502
Jonathan
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Refrigerator was set at 33°F and freezer was set at -3°F. Took temperatures in the refrigerator and freezer sections. Found refrigerator get down to 27 degrees and bounce back to 30 degrees. Found freezer sitting at 58°F. Placed unit service diagnostics and found the FC and RC thermistors passed tests. Tested compressor. I called Techline and spoke to Sterling SR 7727362430. He had me test resistance at the three way valve. The valve checked good. He then stated that the issue sounds like a restriction but could not see where it was until we could check pressures. He asked me to order an access valve and dye drier so we can check our pressures as we get to the freezer. Ordering evaporator as well in case there is a restriction at the evaporator. Sealed system technician will be required. Office will need to schedule appointment with the customer.; ordrng 1 WPW1014375
Near Austin, TX 78701
Jacob
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for unit freezing over in freezer section. Tested unit. Found that evaporator motor was bad. Replaced evaporator motor and also instructed customer on letting the unit defrost for 2 days. No leaks at this time. Job complete
Near Austin, TX 78723
Leonardo
Job Details: 03/12/2020
DISHWASHER KITCHENAID WDF550SAHB0 Arrived on site to test unit for unit not working. Test unit and found damaged vent. Ordering new vent W11226325 office to reschedule ; ordrng 1 W11226325 (VENT )
Near , TX 78724
Leonardo
Job Details: 03/12/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to test unit for seal around glass on cooktop coming off. Replaced cooktop test unit and unit test good job complete.
Near Austin, TX 78726
Tyler B.
Job Details: 03/12/2020
VENTHOOD UNKNOWN K260A36-C "Arrived to inspect unit with motor stuck on one speed and no lights, found control in not functional, will need replaced ; ordrng 1 CNOTE (OFFICE RS) and 2 SV05921 (LAMPS)s and 1 SV12969 (CONTROL)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/12/2020
OVEN WHIRLPOOL RBD305PVS02
Near Johnson City, TX 78636
Brandon
Job Details: 03/12/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of noise issue, found faulty clutch, I replaced clutch and calibrated unit, tested good."
Near Hutto, TX 78634
Paul
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE02 "Arrived onsite for a refrigerator with the RC not cooling correctly and a large amount of ice in the rear. I found the RC evaporator completely frozen over in ice. I found the ice box fan very loud. I ran service test 3 and the RC fan is not running with 14VDC to it at the main control. I found the digits in the UI not all working and some dimming. The unit was still Incased in ice so I couldn’t tell if the fan was ice up or if the evaporator cover tabs were broken. ; ordrng 1 W10846539 (FAN) and 1 W10861423 (CNTRL-ELEC) and 1 WPW10277799 (HARNS-WIRE) and 1 WPW10501260 (COVER-EVAP)"
Near San Marcos, TX 78666
Richard
Job Details: 03/12/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for the washer leaking. Ran diagnostics and found error codes for over suds and door latch not locking properly. Customer stated that they are using tied pods and stated that they used 4 pods on a load of clothes when the leak happen and they got an SD error code on the display. Found suds residue on the floor and on the back washer panel. There was so much suds that it leaked out the vent in the back and onto the floor. Replaced door latch and ran a quick cycle and washer tested good and no leaks. Advised customer to only use 1 or 2 pods depending on the size of the load to wash there clothes with. Complete
Near Austin, TX 78739
Kevin
Job Details: 03/12/2020
RANGE WHIRLPOOL WCG97US6HS00 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement confirmed cooktop is operating normally again. Job complete"
Near Round Rock, TX 78665
Cliff
Job Details: 03/12/2020
REFRIGERATOR MAYTAG MSD2576VEM00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor will not run on run winding. Put new start device on unit and found no change in operation. Advised homeowner compressor has failed.
Near Elgin, TX 78621
Andy
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed brackets, controls, evaporator fan with harness, extension and evaporator cover. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Round Rock, TX 78664
Paul
Job Details: 03/12/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for a range with the upper oven light not working. I found the bulb out. The bulb needs to be replaced. Ordering 8009 BULB..; ordrng 1 8009 (BULB)
Near Georgetown, TX 78626
Al
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived to inspect French door refrigerator not responding intermittently to dispense ice or water.Discovered the unit will require a grey left door switch to complete the repair.Office to reschedule with customer when part comes in.Office screened a white switch instead of grey.Needs more work ; ordrng 1 W11384469 (SWITCH -GREY)
Near Blanco, TX 78606
Brandon
Job Details: 03/12/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of unit not producing ice, called techline, found frozen water line, ordering gasket for ice bin section, and fill tube kit. Ref# 83439022; ordrng 1 241920106 (FILL TUBE KIT) and 1 242146002 (GASKET KIT)"
Near Austin, TX 78757
Tyler B.
Job Details: 03/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived To Inspect unit with screen issues, found console was fault.y replaced and tested properly, connected to WiFi"
Near Pflugerville, TX 78660
Cliff
Job Details: 03/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not heating properly. Tested all parts and calibration of temperature and found all is working properly at this time and all temperatures correct. No repairs are needed at this time.
Near Meadowlakes, TX 78654
James
Job Details: 03/12/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case and valve assembly. Ran calibration and auto diagnostics. Unit tests good. Job complete
Near Austin, TX 78734
Luis
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for filter issues. Found water leaking from filter head and weak water flow from head. Diagnosed faulty water filter head. Installed a new filter head,checked for leaks at head and water connections no leaks found. Tested water dispenser unit working as designed.; used 1 W11346622 (RESERVOIR) from stock"
Near Austin, TX 78723
Cliff
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to replace previously ordered parts for refrigerator. Replaced waterline and spigot. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78749
Kevin
Job Details: 03/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found washer is stacked, ran a diagnostic cycle and didn’t find any leaking, ran each valve independently and did not find any leaking. Left hand side of washer down to the floor is slimy/wet with soap residue. Will need to bring back a new drawer The second technician to further diagnose washer.; ordrng 1 STACKED (2 TECHS) and 1 W11316604 (HOSE) and 1 W11318755 (DRAWER)"
Near Kyle, TX 78640
Robert
Job Details: 03/12/2020
REFRIGERATOR MAYTAG MFI2269VEB6 Arrived on job for complaints of no ice. Found the icemaker not cycling even with some ice in mold. Replaced icemaker and test. Icemaker filled with water.
Near , TX 78620
Brandon
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for customer complaint of unit not powering on, found neutral was disconnected, I reconnected neutral wire, unit tested good."
Near Bee Cave, TX 78738
Robert
Job Details: 03/12/2020
DRYER WHIRLPOOL WED9500TW3 Arrived on job for drum not turning. Found the bracket and pulley damaged. Ordered bracket . ; ordrng 1 W10837240 (bracket)
Near San Marcos, TX 78666
Richard
Job Details: 03/12/2020
DRYER MAYTAG MED6630HW0 Arrived onsite for the dryer door opening during a cycle. During testing found that the door catch has a loose grip. Causing the door to not stay shut during a cycle. Ordering parts and office to schedule.; ordrng 1 W11310050 (COVER) and 1 WPW10208254 (catch)
Near Pflugerville, TX 78660
Cliff
Job Details: 03/12/2020
DRYER ADMIRAL ATW4475XQ0 "Arrived on site to diagnose a washing machine that is not spinning or agitating. Found gearing and transmission worn, corroded clutch assembly, and failed agitator dogs. All three parts will need to be replaced to complete repairs; ordrng 1 3360629 (gear case) and 1 80040 (agitator dogs)"
Near Austin, TX 78737
Kevin
Job Details: 03/12/2020
MICROWAVE JENN-AIR JMC2430IM01 Arrived on site and attempted to uninstall microwave and found it is hardwired into junction box behind it and there isn’t enough slack on cord to drop it to counter. Will need two technicians to uninstall and a ladder or work platform 5 ft tall to replace part 7727356607; saved tckt
Near Pflugerville, TX 78660
Cliff
Job Details: 03/12/2020
DRYER ADMIRAL AED4475TQ1
Near Leander, TX 78641
Lou
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I find no water in the tub. Held the start button to engage the drain pump and I could hear the motor humming, but the water in the drain/filter area was not draining out. I removed the drain hose from the drain pump and found a piece of glass in the empellars of the drain pump. Removed the glass and placed the unit in diagnostics and tested. Unit operated as designed and drained the water. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/12/2020
OVEN JENN-AIR JLRP548WP01 "arrived on site to inspect range error code. Upon further inspection, I found the unit showing error code F1E1. I cycled the power to the unit and cleared the code and tested. The unit did not show the error code again; however, the customer advised that they cycled the power as well and after use it showed the error code. Per the service matters tech sheet, I am ordering the user interface and the main control and scheduled return service No gas leaks detected during service.; ordrng 1 W10888661 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Near Pflugerville, TX 78660
Cliff
Job Details: 03/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that has lights that will not come on when baking. Factory reset controls and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 03/12/2020
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived on site to diagnose a vent hood with buttons that are getting stuck. Adjusted control to allow free movement of buttons through housing. Tested unit and found all is functioning properly at this time.
Near Lakeway, TX 78734
Robert
Job Details: 03/12/2020
WASHER WHIRLPOOL MVWB865GC0 Arrived on job for complaints of not draining. Found 120v to pump not working. Replaced pump and test. Operation now normal. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/12/2020
WASHER MAYTAG MVWB855DC3 "arrived on site to inspect washer water leaking into the tub. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit in test 51 and found when the water valve was to shut off the water continued to flow. I removed and replaced the valve and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Waco, TX 76706
Jonathan
Job Details: 03/12/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site for washing machine that has a chunk of their bellow missing. Inspected unit in work area. Found bellow needed to be replaced. Replaced bellow and tested unit in an auto test. Unit is working as designed. Call complete."
Near Austin, TX 78704
Leonardo
Job Details: 03/12/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for unit not getting to temp. Test unit and unit off by 36° after calibration at +25°. Ordering new console W10864141 rescheduled ; ordrng 1 W10864141 (CONSOLE )
Near Austin, TX 78758
Tyler B.
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 "Arrived to inspect unit rolling when opened, found was not able to correct due to model not having roll stops."
Near Temple, TX 76502
Jonathan
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for refrigerator that was not cooling. Took temps in refrigerator and freezer. Found refrigerator at 71°F and freezer at 68°F. Checked evaporator fan and condenser fan for operation and found them running. Took amp draw on the compressor and found .561 A. Removed evaporator cover and found the evaporator line going down and first two loops frosting but the rest not frosted. Ordering all sealed system parts including compressor, evaporator, Drier, and coupler. Office will contact customer to reschedule. ; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Near Austin, TX 78746
Luis
Job Details: 03/12/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for dispenser issues. While depressing ice paddle water dispense from water side,ran diagnostics ice paddle causing short and sending power for water per tech support needs new paddles; ordrng 1 W10317253 (PAD) and 1 W10822640 (CONTROL UI)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/12/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer having odor occurring. Inspected unit and work. Found drain in correct position in drain. Performed diagnostics mode and checked error codes. Found fault code F3-E2 note water temperature fault, F0-E4 spin limited by water temperature and F2-E1 stuck key. Checked inlet valve in test mode and found both hot and cold working and connected correctly. Measured thermistor and found at 1.8 ohms, out of range. Removed failed valve and installed new. Tested valve operation and monitored for possible water leaks. Performed encoder test and all keys passed. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected. Spoke with customer on possible causes of odor and repair made. Found customer on water softener and instructed on soap usage."
Near Manor, TX 78653
Andy
Job Details: 03/12/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78724
Jacob
Job Details: 03/12/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Arrived onsite for unit making knocking noise. Called Electrolux Techline to help with diagnostics. Could not find knocking issues. Got case file number 83441610. Techline advised to order a new water hose for the ice maker issue.Ordered part. Customer has lbh. Rescheduled with customer ; ordrng 1 241920106 (FILL TUBE ) and 1 P5304436417 (duct tape)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/12/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested voltage going out and in of junction box. Found no power to unit. Found unit on power switch and in off position. Turned power on and tested unit. Found powering on. Performed diagnostics mode, no error codes. Monitored test operation and observed for possible water leaks. Checked heater at end of test cycle and found operating.
Near Austin, TX 78723
Jacob
Job Details: 03/12/2020
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for unit making a grinding noise. Tested unit. Heard shaking noise. Found that blower wheel was cracked and throwing off the balance. Causing the noise issue. Replaced blower wheel. Tested unit. Unit test good. No issues at this time. Job complete
Near Marble Falls, TX 78654
James
Job Details: 03/12/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found left side of unit dented and console separating. Found after a short time of running the rollers began to squeak. Found left roller wobbling on bearing shaft. Installed new rollers and tensioner. Tested operation and found unit working properly. Job complete
Near Austin, TX 78751
Jacob
Job Details: 03/12/2020
MICROWAVE WHIRLPOOL WMH53520CS5 Arrived onsite for door to unit not shutting correctly and fan coming on. Tested unit. Found that switch holder piece was pushed back. Pushed back switch holder piece. Tested unit. Unit test good. Job complete
Near Round Rock, TX 78665
Al
Job Details: 03/12/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator not cooling. Confirmed the unit compressor would power on for 10 seconds and then shut the compressor off.Removed and replaced the START DEVICE from truck stock WPW10197428.Reassembled and compressor came on and remained on.Customer told to wait 24/48 hours for unit to reach optimal temperatures.Job complete
Near Austin, TX 78726
Tyler B.
Job Details: 03/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived to inspect unit with deli drawer is not self closing properly, found the left rail would need replaced, also had door alignment issues, was able to do a lot of adjust to r RF door, but was not successful in lining bottoms, found door pivot point to be slightly off center and door would need replacement, will also return with new top hidge; ordrng 1 CNOTE (OFFICE RS) and 1 W10843722 (glide) and 1 W10849512 (dor-fip) and 1 W11032620 (hinge-door)"