528 Buffalo Trail
Tony - Liberty Hill, TX
Thomas was Awesome!
Elliott - Liberty Hill, TX
Busby - Waco, TX
On time, quick, made sure we understood cost options.
Sara - Austin, TX
Happy - Georgetown, TX
Very polite and knowledgeable. My repair was under warranty so don't know the price.
John - Georgetown, TX
Mike Chapman is very knowledgeable on how appliances work. He goes right to the problem and solves it quickly. He is courteous, and leaves a very clean workplace when he is finished. I will definitely call him again.
Mary - Temple, TX
Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.
Schneider - Temple, TX
Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!
Hales - Belton, TX
Mike was very professional, friendly, and knowledgeable.
Jack S. - Georgetown, TX
Couldn't be happier with the repair! The guys were in and out in less than a half hour! Pure professionals, even wore booties inside because it was raining outside. Courteous, pleasant, even gave me some tips and pointers on products to use and if I ever had to repair myself. Guys - you are the best!
Sue - Horseshoe Bay, TX
The workers called and arrived when they said they would. They were so professional and explained all they were doing. They even covered their shoes before entered my home,
Quick service order and repair on new appliance.
Ginny - Georgetown, TX
I was very pleased to schedule the appointment quickly, get the part in so fast, and have the install it. Very great experience and quick response time.
Tommy was very friendly and professional
Ellen - Georgetown, TX
Anne - Liberty Hill, TX
The guys came early, assessed the situation, replaced a broken control kit, were cautious, & courteous to keep my home clean & damage-free. Excellent!
Job well done!
Henry - Leander, TX
Tommy and Lou did a great job. My ice maker quit and they replaced the compressor and major components. It's working great again. Great job!
Great customer service
Erin - Lakeway, TX
Great service I cannot say the same for call center
Ronnie - Georgetown, TX
Linda and Richard
Moran - Georgetown, TX
Great service. John answered all my questions and gave me some helpful suggestions to make my appliances more effective.
Marco - Liberty Hill, TX
Jerry is what every in-home service technician should strive to be. He was extremely knowledgeable, very friendly, and had interesting conversations. He was also very patient as I had plenty of questions to which he had very honest, professional answers to. He also let me hover while he was working and explained everything he was doing and what specifically was wrong with my fridge. On top of that, he gave me advice on small maintenance things I should be doing. I wish every in-home service call was like this one.
Steve - Georgetown, TX
He did a great job
Prompt and efficient
Kenneth - Buchanan Dam, TX
Tommy was friendly and very professional.
Washing machine repair
Jini - Horseshoe Bay, TX
Tommy was awesome. Arrived when he said he would was professional and polite.
Appliance Express back office experience
Walid - Austin, TX
This is 3rd time I talk to office support. When I called for my previous support call, I requested to speak to manager because I was not getting a straight answer about scheduling the service. The back office is an area where improvements can be made.
C - Round Rock, TX
Laila - Leander, TX
Our experience with Appliance Express has been extremely positive. We have had a few technicians come out to our home on different occasions and they have all been very friendly and helpful. Jerry has come out at least twice- once for fridge service and the other for vent hood service. He has always been extremely knowledgeable, professional, friendly, patient with our many questions, and informative. We are so happy to have found Appliance Express and plan to use this quality company for years to come as the need arises. Thank you for your commitment to excellence.
Robert - Leander, TX
This was a very pleasant appliance repair visit. Jerry new exactly what was wrong, how to fix it and how to be polite and professional. He was very quick and thorough. He even offered good tips about maintaining other kitchen appliances.
Great service, very informative
Matt - Austin, TX
Jerry was very knowledgeable and helpful. He knows these appliances. Quick and efficient. Great useful tips.
Great service! Mike was awesome
Al - Georgetown, TX
Craig - Georgetown, TX
Tommy was efficient, professional and friendly. He quickly diagnosed and repaired the problem.
Robert - Cedar Park, TX
Knew exactly what to look for and explained everything thoroughly. Very friendly and prompt.
Debra - Georgetown, TX
It was a good experience was good. Mike is Awesome
Emily - Georgetown, TX
Efficient and friendly
Corey - Georgetown, TX
Matthew - Georgetown, TX
It was good
Great Service - highly recommend
Megan - Georgetown, TX
John - Horseshoe Bay, TX
Tommy was very courteous and very helpful.
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
Michelle - Round Rock, TX
The technician was very thorough and gave me great tips on my new appliances.
Amazing Service and Very Professional
MsMiller - Round Rock, TX
Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.
Butch - Round Rock, TX
Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.
Experienced, knowledgable, respectful service
Larry - Georgetown, TX
Clear explanation of issue and quick resolution.
Protection plan service call, dishwasher
David - Hutto, TX
Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.
Fast and Efficient
Jerry - Bertram, TX
Prompt and no wasted motion.
Cheryl - Spicewood, TX
Tj - Horseshoe Bay, TX
Great service by Mike
Robert - Georgetown, TX
Mike was very open on what to help prevent future problems and suggestions.
Myra - Round Rock, TX
Tommy was great! Very helpful!
VERY KIND KNOWLEDGABLE, QUICK TO GET THE JOB DONE, ALSO VERY CUSTOMER FOCUSED
Barbara - Marble Falls, TX
THE TECH WAS A VERY KNOWLEDGABLE KIND SERVICE TECH, VERY QUICK TO GET JOB DONE, AND CARING TO MAKE SURE WE HAD HIS INFO FOR FUTURE REFERENCE
Great service, fast, efficient, and friendly.
Jacob - Georgetown, TX
Jane - Austin, TX
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Excellent customer service
Contessa - Austin, TX
Very pleased with service and excellent technician.
Nancy - Bastrop, TX
Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.
Sylvia - San Marcos, TX
very pleasant young man
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
Joanne - Spicewood, TX
Precise on time fast service
Mr Bjarte - Georgetown, TX
Very good service rep
Mary - Dripping Springs, TX
Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me
Dayle - Georgetown, TX
Neal - Round Rock, TX
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Very good service
David Gavin - Briarcliff, TX
Very helpful; and solved problem
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
James - Spicewood, TX
Great service.Knew what he was doing
Fantastic customer service! The very best.
Lynn - Georgetown, TX
Mike was honest, really cared about his customer and went above and beyond to make it the best experience. He asked about and answered all my questions, was knowledgeable, informative and extremely helpful. If I have another need to contact Appliance Express, I would definitely ask for Mike.
Michelle - Horseshoe Bay, TX
Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!
Karen - Georgetown, TX
Great service, Mike was prompt, very polite, and did a great job, highly recommended!
Chester - Bertram, TX
Prompt arrival - professional service - completed task first time out
Gary - Leander, TX
Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Gail - Georgetown, TX
Fantastic service, provided in a timely and efficient manner.
Keith - Georgetown, TX
Punctual and friendly.
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Great service! Knowledgeable and efficient .
Lynda - Marble Falls, TX
Robert - Georgetown, TX
Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.
Sylvia - Lakeway, TX
Gerry was very courteous.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Lynn - Cedar Park, TX
Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.
Connie - New Braunfels, TX
Diego G. Was very professional and pleasant. Fixed the problem very quickly.
Microwave Warranty Repair
Cathy - Kingsland, TX
Thomas was on time and professional. Highly recommend!
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Seema - Round Rock, TX
Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .
Great service. Repair completed.
Jimmy - Buchanan Dam, TX
Mr B - Buda, TX
Very professional. Quickly diagnosed the problem and completed repairs.
Dale - Georgetown, TX
On time & completed repair quickly.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Prompt! Attentive! Professional!
Leah - Waco, TX
Water Dispenser Repair
AJ - Georgetown, TX
Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.
Scott - Lampasas, TX
Excellent service. Tommy was great!
Great warranty service
Mr. Cornelius Weber - Georgetown, TX
Jonathan is very knowledgeable and answered all of our questions. He and the staff team do a great job!
Nice man. Knew his assessment
Richard - Meadowlakes, TX
Sherlock Holmes Repair
kirkdclennan - Austin, TX
Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.
Customer fulfillment was shown today by Jonathan. He immediately did trouble shooting and repaired my dishwasher
MsRita - Round Rock, TX
Jonathan is knowledgeable and explains about appl. Customer friendly and even recommended what soap to use. Cleaned up his mess and when job was complete gave reference card. Very efficient and accurate. Jonathan was totally Awesome
Juarez - Temple, TX
He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.
Brad - Liberty Hill, TX
Don - Georgetown, TX
John - Meadowlakes, TX
Very satisfied Answered all my questions and made appropriate changes
Marek - Temple, TX
Clay - Austin, TX
Mike & Sue's Reefer
Mike - Austin, TX
Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.
Gloria - Georgetown, TX
The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.
Andrew - Austin, TX
Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.
Caldwell - Belton, TX
Mike was great. Professional, punctual and great service.
Quick courteous service
Arizola - Temple, TX
I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.
Chris - San Marcos, TX
Joel - Leander, TX
Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.
Shirley - Austin, TX
Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.
Mrs flores - Bastrop, TX
Very professional, and fast services.
Deboom - Canyon Lake, TX
Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.
Mr - Austin, TX
Carlos is experienced and professional and always on time
Washing machine repair
Josh - Austin, TX
Very fast diagnosis and repair process.
Great job very informative
Marta - Leander, TX
Lu - Georgetown, TX
Cheryl - Georgetown, TX
The service person was very professional and knowledgeable.
Very Knowledgeable Technician
Jan - Lago Vista, TX
Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.
James - Georgetown, TX
Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.
Outstanding customer service
Margaret - Austin, TX
Daphne - New Braunfels, TX
Excellent tech identified problem quickly
Cliff was outstanding!
Julia - Austin, TX
Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!
Very good service and repairs
Ron - Seguin, TX
Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks
Balser - Buda, TX
Great service..friendly technician
Robert - The Hills, TX
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Mr Jerome - Austin, TX
Showed up on time. Explained everything. In and out no problem!
Craig - New Braunfels, TX
Great service! Very professional and courteous.
JennaF - Austin, TX
The technician was fantastic! Very friendly, unobtrusive and prompt.
Sheri - New Braunfels, TX
Mr - Round Rock, TX
Santana - Temple, TX
Michael did a great and fast job.
Thorough and Professional
Tracy K. - Austin, TX
We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.
Karen Mathews - Austin, TX
Cost more than I expected
Anna - San Antonio, TX
A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.
John - Leander, TX
My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!
Awesome and fast service
Carla - New Braunfels, TX
Richard - New Braunfels, TX
Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.
Mike provides excellent appliance service
David - Georgetown, TX
Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.
Very courteous, professional and knowledgeable.
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Competent, efficient service.
Savage - Georgetown, TX
Technician was polite, communicative, thorough. Good job!!
MrLevy - Georgetown, TX
Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.
Joana - Jarrell, TX
Good price, awesome service
Connie - New Braunfels, TX
Ryan - San Marcos, TX
Gottardy - Bulverde, TX
I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.
Adam - Leander, TX
Jerry is awesome!
Service Technician is the best
Theresa - Georgetown, TX
Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.
Mrs - Garfield, TX
Excellent service & Thank you!
David - New Braunfels, TX
He was great and very efficient
William - Canyon Lake, TX
Great Service and Communication!!!
Rebecca - Georgetown, TX
I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!
Leonard - Converse, TX
Michael - Georgetown, TX
Very nice service man. Timely and caring
Janie - New Braunfels, TX
Mrs. Leslie Banks
Mrs Leslie Banks - Lockhart, TX
Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.
Leo was great to work with!
Reagan - Austin, TX
Lanatasha Thomas - Elgin, TX
Jared - Round Rock, TX
Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!
Excellent Customer Service by Joseph Cordell
Malhotra - Austin, TX
Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!
On time and very friendly!
Shamila - Spicewood, TX
Excellent, fast, competent service
MrGossett - Round Rock, TX
Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.
Hicks - New Braunfels, TX
Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
Prompt, courteous service! Washer back to normal. Thanks.
Bob - Austin, TX
Pam - San Marcos, TX
Deborah - Austin, TX
prompt & great service
Rama - Austin, TX
only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.
Brenda - Georgetown, TX
Nichols - New Braunfels, TX
Prompt, efficient service
Gregory - Georgetown, TX
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Campbell - New Braunfels, TX
The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!
MeTrinh - Round Rock, TX
These guys are prompt and professional!
Hawthorne - Liberty Hill, TX
Mrs Haley - Bastrop, TX
Nice professional respectful person
Ms Jeanette Holt - Bastrop, TX
Jetwa - Round Rock, TX
Mr joe - Austin, TX
Timely and Reliable Service
Kay - Burnet, TX
Amy - Georgetown, TX
Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!
Emily - Georgetown, TX
Wonderful service technician. Polite, efficient and on time
Sharon - Georgetown, TX
Customer - Round Rock, TX
Built-in refrig alarms
Dailey - San Antonio, TX
Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.
Elisha - Spicewood, TX
Professional & Courteous
Sandra & Jay - Georgetown, TX
Mike did a Very good job in repairing our microwave. We were very pleased.
Sabine - Austin, TX
Clif did a great job with install, and was friendly and informative.
Sindy - Leander, TX
Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.
Kimberly - New Braunfels, TX
Excellent,professional and prompt!
Will - Belton, TX
Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.
Tony - Marble Falls, TX
Great service, very friendly, good with our dog
Nancy - Marble Falls, TX
I would recommend this service
Professional repair guy, on time and fast service.
Cheryl - Highland Haven, TX
White - New Braunfels, TX
Explained everything, replace what needed to be replaced in a very efficient time. Very courteous
A& great service & attitude both
Bill - Spicewood, TX
A &. Great service & attitude both
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Richardson - Georgetown, TX
REFRIGERATOR KENMORE 106.5113221
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 thats on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnt. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that would not heat. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 (no heat) error code. Placed unit in an auto testing cycle and found the heater not kicking on. Tested continuity through the heater and found it open. Replaced heater and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MHWE201YW00
REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
REFRIGERATOR KITCHENAID KBFN502EBS01 "Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasnt sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.
MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switchs etc then tested to make sure the switchs and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that were stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps dont resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.
DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete
RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"
UNKNOWN UNKNOWN 0
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWESAUTHO (LOWES AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30 from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"
DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)
WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.
DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didnt resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)
FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."
RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.
DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"
MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesnt heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"
REFRIGERATOR WHIRLPOOL KSSC48QVS10 "Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"
WASHER MAYTAG MVWB765FW1 "Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived in site for microwave losing power, and the screen being waved. I inspected the unit and work area. I found the hood light socket damaged. I tested the unit and found the interlocks not always engaging properly. I am ordering the interlocks and light socket to complete the repair. I am also ordering a mag cap and diode just Incase. Office will reschedule, parts are expart.; ordrng 1 W10210871 (holder,lamp) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11433682 (UPPER INTERLOCKS) and 1 W11433683 (LOWER INTERLOCKS )"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install previously diagnosed parts. After accessing the evaporator I found the heater showing good so I replaced the evap motor harness with bi metal attached. Unit is working as designed at this time. Job complete.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and found all fresh food LEDs on left-hand and right hand side are out. Freezer lights and fresh food ceiling lights are still working properly. Spoke with tech line and he assisted with wiring diagram and found left lower LED has failed. After replacing it all lighting has returned, job complete 7728803008"
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to test unit for unit no power, test unit found no power at unit, no power at outlet, found outlet switch was off, turn on outlet switch unit working correctly, no leaks at this time
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for issues with burners acting erattic and when turning on oven does not keep temperatures. Tested burners. Unit working as designed. Customer was not allowing the igniter to ignite flame and the oven drawer had pans stacked too tall for the igniter inside oven to keep temperatures consistent. Callled Techline to report findings. Got SR#7728804307. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not unlocking. Upon arrival customer stated unit was tripping breaker everyti,e it was turned on and running for a full cycle. I found that the unit was running on a gfci protected outlet. I instructed customer on proper instruct of resolving the outlet issue to prevent further breaker tripping. I also ran a diagnostics and found an f5e2 error indicating the lid lock was malfunctioning and not registering it was locking and unlocking. I replaced and test a new lid lock and unit is now functioning as designed call complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door concerns. Tested both fresh food door operation both doors sealing correctly advised customer normal operation due to mullion entering latch
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for no cooling in both sections . Found dye all over floor and evap tray .
DISHWASHER WHIRLPOOL JDTSS244GL Arrived on site to install screws and studs to replace broken ones from last visit. Installed parts and attached handle. All is working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven making a zapping noise. I inspected the unit and work area. I spoke to the customer about what is happening. The noise is happening after the oven has bee used. I gained access to all the components and inspected for any pinched wiring, burn marks or arch marks I found none. I call techline and spoke to Joel SR#7728796899. I advised techline of the situation. I am ordering a blower motor to complete the repair. Office will reschedule due to being an expart. ; ordrng 1 W11248652 (blower)"
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found UI not responding and unit giving power failure, ordering control and console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413569 (CONTROL) and 1 W11419056 (CONSOLE )"
DISHWASHER MAYTAG MDB4949SHW1 Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and inspected upright freezer temperature issues.Immediately confirmed the sides of the cabinet were hot to the touch.Accessed the compressor and found it was burning hot to the touch and sweating in the low side causing the bottom of the unit to have rust marks.Accessed and photographed the evaporator that looked to have a restriction on the top left with a faint frost pattern.Ordering compressor, uv drier, access valve, sealed system tech, 2 hours and evaporator.Will return with previously ordered parts if needed.Needs more workOffice to reschedule the customer for return service visit Sealed System Checklist completed.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 RESEARCH (ACCESS VALVE) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 W11198881 (START DEVICE ) and 1 WPW10143759 (DRIER- UV) and 1 WPW10350564 (CAPACITOR )"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site ,replaced knob and spark module. All burners are igniting . No gas leak detected at time of service. Job complete ."
WASHER MAYTAG MVWX655DW1 Arrived onsite for unit not washing correctly. Put unit in diagnostics. Got F0E5 off balance load. Saw that oily and leaked from the gear case and other parts needed to be replaced. Needed parts authorization for parts. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site for a customer smelling gas in the cabinet and right front igniter nuisance sparking. Found a slow leak at gas line connection to regulator, sent a video to CS. Added Teflon tape to correct leaking. Spoke with tech line and they recommended replacing burner head and cap to correct nuisance sparking. Will also bring back harness to ensure repair on the next visit. 7728796772; ordrng 1 W10732969 (burnr-head) and 1 W10910373 (cap-burner)"
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for report of washer consistently tripping breaker. Customer says it happens more on heavy and bulky loads. Found washer is on a GFI circuit and heavy motor load is causing breaker issues. Called tech lime and spoke with Liam SR7728797986. Tested for errors and found none, and all components test good in diag mode. Liam advised the solution is to change the gfi circuit to a non gfi circuit. Unit is working as designed at this time with no repair necessary"
OVEN WHIRLPOOL WFG320M0BS2 Arrived on site to install previously diagnosed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR KITCHENAID MFI2568AES "Arrived on site and inspected ice maker issues.Found the ice maker rotating, just not filling with water.The water dispenser works properly.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for unit not cooling inside refrigerator section. Looked at unit. Found that evaporator had ice buildup. Let customer know what had to be changed out. Refer to service pointer W11033419D. .; ordrng 1 W10889841 (cover-evap)
WASHER MAYTAG MVWC465HW2 Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and inspected refrigerator and found no power showing. Removed upper cover panel and checked incoming power at harness connector on plug and there is no incoming power. Took picture. Outlet is visible but installation has screwed refrigerator into cabinet. Kitchen has wood floors, installer will need to uninstall refrigerator so that electrician can correct outlet. Draped power cord over door and used an extension cord to connect refrigerator to outlet in the adjoining room. Refrigerator has powered on and is running. 7728803544"
COOKTOP WHIRLPOOL KGCU463VSS01 "Arrived on site to inspect cooktop burners arcing when not in use. Upon further inspection, I tested all burners and could not duplicate the issue. Customer had a video of the issue and it showed the front right burner on and the other burners ignitors arcing. I tested the spark module and found 120V going into the module but only 85V coming out. CC. I removed and replaced the spark module and tested the unit and it is operating as designed. No gas leaks detected during service, job completed.
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to diagnose a washing machine that is tripping the breaker. Tested unit and found loose wire on motor connection. Repaired wiring connection, and advised homeowner that manufacturer does not recommend appliances to be put on GFCI circuit as intentionally ungrounded parts may trip the circuits. No further repairs are needed at this time and no leaks were found at time of service."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for cooling complaint. Removed freezer drawer found freezer evaporator incased in ice. Ran diagnostics bimetal reading open diagnosed unit will need fan motor that includes bimetal and main control.
DISHWASHER KITCHENAID KUDE70FVSS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit motor failed to operate. Advanced through testing and the valve, dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site To diagnose icemaker that was not producing ice. Ran diagnostic and found error E2, motor lost position. Unit would not complete cycle test. Replaced icemaker and retested. All is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that is frosting up along the bottom vents and another company came out and stated the fan motor was bad. I found the RC coil completely frosted over. I found all thermistors and fans working and testing good. I ran a short defrost and the unit worked as designed. The RC motor/harness and the UI will need to be replaced, possibly the evaporator cover and screws. The drain will need to be checked for obstructions. I went over defrost instructions with the customer and explained this had to be done 48 hours prior to our return. Ordering parts authorization, WPW10501260 cover-evap, & 2EA. 67006425 screw.; ordrng 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10501260 (cover-evap)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaving sediment behind after wash. Upon inspection I found no water coming into the unit during diagnostics. I found the water valve under the sink was in the off position. I turned on the valve and water entered the unit I let the diagnostics run through and found all tests passed. I advised customer on proper soap usage and rinse aid. Customer brought to my attention the upper right rack stopper had fallen out and was lost ordering Stoppers (WPW10082861). ; ordrng 2 WPW10082861 (stop)s
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Put in diagnostics and all tests good. Removed ice maker and found ice cubes in tray but none in bucket. Ice maker had lvoltage. Replaced ice maker and powered on fridge. Heard ice maker transitioning to home position. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator not making ice in FC and frosting up in upper FC shelf. Upon inspection I found a gap in the FC gasket upper right side brackets look slightly warped. I found frost and ice sickles built up along the roof of the FC. I also noticed the ice maker water inlet was frozen with ice blocking water flow to the IM. I removed the ice maker and steamed out the water inlet. I then ran diagnostics on all defrost functions and IM water dispenser. All passed. I was able to manipulate the right side bracket slightly to re secure the seal. I was not able to find a ice maker harvest test in the tech sheet so I advised the customer to monitor ice production for a few days and give us a call back if there is any more issues with the IM.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for dishwasher not completing cycle. While putting unit into diagnostics I noticed that the valve was making a weird noise while energized. Got 6-2 error code. Replaced valve, retested unit and unit functioning properly. No error codes, no leaks. No issues with heating element its performing as designed. Job complete."
RANGE WHIRLPOOL RF362LXTB2 Arrived on site for oven not heating and to install terminal block and trim. Installed terminal block and tested. Still no heat to oven or burners. Checked voltage at terminal block and failed test. Advised customer to contact an electrician to repair range breaker outside. Only one trim piece was ordered prior to my arrival. Ordered missing trim piece today to install with current trim piece we currently have on hand. ; ordrng 1 W10761018 (trim-door LEFT)
WASHER GE GFW490RSK0WW "Arrived on site for customer complaint of unit not working on all cycles, found cold water was not entering unit, I replaced valve, unit tested good."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Customer defrosted unit,per customers descriptions cooling issues diagnosed a defective main control. Replaced main control ran diagnostics all test passed."
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived on site for refrigerator door handle not lining up properly. Made needed adjustments and spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
DISHWASHER KITCHENAID KDTE204EPA4
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for refrigerator FC losing cool and thawing frozen foods. Upon inspection I found the refrigerator had tripped its dedicated breaker. I turned the breaker on. I could hear the start device click once then trip the breaker again. I checked continuity at the compressor windings and got 128 ohms on run to ground indicating a burned out compressor motor. Might also have sludge in the system. Unit will need a new compressor and evaporator. Ordering compressor (W10507884) evaporator (WP2188822) drier (W11179385) coupler (W10913906). Requesting SS tech and 2 to 3 hour timeframe for repair. Unit will need to be leveled as it was moved from its original location now in apt# 7207.; ordrng 1 LOCKRING (LOCK RING ) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WP2188822 (evaporator)
WASHER MAYTAG MHW3505FW1 Arrived on site for washer control not working right. I inspected the unit and work area. I found the control unresponsive. I power cycled the unit and let the controls reset. I tested the controls and they worked. I entered diagnostics mode and found no fault codes. I put the unit through a diagnostics cycle and a rapid cycle. The unit operated as designed both times.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the handle being damaged, I removed and replaced the the right handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL MGD6230HW Arrived onsite for unit not heating properly to dry clothes. Tested unit. In different selections on the unit. Could not replicate error code issue. Unit test good. No leaks at this time. Let customer know that issue may be with the ventilation side of the unit.
OVEN WHIRLPOOL WOD51EC0HB01 Arrived onsite to replace previously diagnosed parts. Replaced oven inner door glass. Tested unit and unit functioning properly. Job complete.
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for a washer leaking from the door. I found the bellow torn at the bottom. I replaced the bellow and ran the quick wash cycle to check for leaks. The unit worked as designed and there were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for frost and ice build up in freezer . Found fill tube extension pushed too far back . Every harvest,water is pouring down into air vents and pushed drain tube heater out of hole . Steamed out ice . Readjusted fill tube and tube heater . No water leaks detected at time of service. Job complete ."
OVEN MAYTAG MET8820DS00 Arrived on site for range lower over still not heating properly. Checked temperature sensor and temperature sensor tested good. Tested elements and elements tested good. Tested voltage at elements and they are cycling on and off normally. Performed temperature test and found off. calibrated temperature and tested unit. All operations are normal. No repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Right on site for refrigerator not cooling properly in the freezer and fresh food section. Upon arrival found that the freezer was actually running about 15° but was trying to freeze but the refrigerator had no cold air under 60° after opening up the freezer and finding out that the unit had a defrost issue with a bad control and thermistor I went ahead and replaced the freezer thermostat as well as the main control and the fresh food compartment and retest of the unit and everything is not working as designed call complete
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site and inspected dishwasher and found it will fill with water but wash motor is not running. A new wash motor will be needed to correct issue. Wash motor and drain pump should be replaced together. No water leaks from connections at time of service.; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR KITCHENAID KSRJ25CNST00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and installed a UV drier. I installed a low side service tap on the compressor. I replaced the lower wire harness. I vacuumed the system and it held a 30psi vacuum. I charged the unit with 5ozs of R134A. I tested the unit and found it working as designed. Call complete.
WASHER MAYTAG MHW5500FW1 Arrived onsite for unit not washing correctly and moving more than usual. Put unit in diagnostics. Got no error codes. Started diagnostics run test. Unit test good. Let customer know that unit jumping around could possibly be the cause of not using the proper settings to unit for heavier items. No leaks at this time. Job complete
DRYER WHIRLPOOL WGD9400SU0 "Arrived on site and inspected dryer And found igniter is heating but gas valve solenoid coils have failed. I need a new gas valve set to correct issue; ordrng 1 279834 (2 coil gas valve set)"
RANGE AMANA AGR5330BAW3 Arrived on site for range flame issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 3 WP98017461 (cap-burner)s and 1 WPW10169985 (cap-burner) and 1 WPW10515453 (burnr-head) and 3 WPW10636224 (burnr-top)s
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Temp set for 34° in fresh food,fan not running ran diagnostics evaporator fan powering on good air flow,ran both thermistor test,both thermistors reading high temp. Power cycled unit and fresh food evaporator fan powered on. Diagnosed unit will need the main control,ordering a new main control.. ; ordrng 1 W11395635 (COVER EVAP) and 1 W11450890 (CONTROL ELECT)"
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found customer is experiencing timer not moving during cycle. Confirmed it is heating properly and airflow is good replaced timer and cycling thermostat. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for DW not closing properly. Found strike was bent not allowing the door to properly close. Replaced strike and door closes as designed. Job complete.
MICROWAVE WHIRLPOOL WMH31017AS5 "Arrived on site to replace filter board, capacitor, diode, and magnetron, replaced part, test unit, unit working correctly, water heats after 1 min, no sparks at this time, job complete."
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for customer complaint of ice maker broken and no water. Found broken ice maker, and no water dispensing, ordering ice maker, valves, and filter housing. ; ordrng 1 W10873791 (icemaker) and 1 WPW10394053 (housing)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to continue diagnostic on ice maker with low production. Found ice bucket is half full, with max ice set. Called tech line, Sr7728804094. Tech line had me check for condensation around icemaker. Found large amount in the back of the unit where the adapter meets the RC lining, and also around the ice door seal. Recommended repair is to install new adapter and seals, and also new ice door with rubber seal. Ordered parts. Office to reschedule when parts available, one is PSP. ; ordrng 1 W10612142 (adapter) and 1 W11399564 (ICE DOOR)"
WASHER MAYTAG MVWB855DC1 "Arrived on site to installed previously ordered partsOnce installed, the unit still didnt respond to any touch commands.I placed the unit into diagnostics test and unit only flashed F6E2 without allowing me to access any other functions.Called Whirlpool Techline and spoke with STERLING SR #7728801768.Advised of the issues and was told to replace both UI and main control.Ordering requested parts.Office to reschedule the customer ; ordrng 1 W10916649 (CONTROL) and 1 W11226503 (CONSOLE (SHADOW) GREY)"
REFRIGERATOR GE TFB26PPDABB arrived on site and replaced icemaker and ice bucket. Job complete"
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site and uninstalled ice machine and replaced transformer. Machine powered on for a few minutes and then lost power again. New transformer is defective, spoke with CS.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Arrived on site for freezing in fresh food. Replaced thermostat adjusted placement of thermostat bulb.
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site to install previously diagnosed and ordered part. Due to,the water level sensor failure, I removed and replaced the sensor and tested. Unit is operating as designed. I ran the unit in a delicate cycle and the unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site for erratic cooling . Found control has failed . Ordering control .; ordrng 1 W10801766 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator freezer door frozen shut. Unit was not given adequate time to defrost before current appointment. Explained to customer that unit must be defrosted 48 hrs in advance. Rescheduled for Thursday the 17th. Advised customer of thawing process and to use towels around the parameter to dry leaking water. Will return with all three parts. ;
DISHWASHER GE CDT865SSJ2SS
DRYER GE GUD27ESSMWW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer not drying properly and water inside vent hose. During testing found that there is no issue with the dryer it is working good and heating properly. Did find a slight restriction in the vent tube in the home. Took vent hose off and found no water inside customer stated that they found water inside the hose after the rain storm that just passed. Also found that the vent hose was extremely long. Shorten up vent hose and advised customer to have someone clean out the vent tube and to look at the vent cap for water leaks . Complete
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived onsite for the refrigerator FF section freezing food. During testing found that that the refrigerator door was not shutting properly tried to adjust the hinges and no success will need to order the door. Ordering parts and office to schedule ; ordrng 1 LW10912126 (dor-fip) and 1 W10922216 (hinge-door) and 1 W11223753 (nameplate)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator making noise. Found homeowner just hearing compressor operation and I did not find any unusual or abnormal sounds today. Advised homeowner on findings and no further repairs needed at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB835DW0 "Arrived onsite to replace previously diagnosed parts. Replaced lid lock assembly and control. Calibration ran, auto cycle ran -all passed. Ran regular load and with paused interrupted the unit was functioning properly. No error codes present. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for water leaking. Diagnosed moisture from dispenser liner,unit will need freezer door and ice door.AUTHO WSADQ00FPL1; ordrng 1 LW11026364 (FREEZER DOOR) and 1 W11423782 (ICE DOOR)"
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool. Per customer power outage at residence that shorted breakers,checked outlet good voltage,plugged refrigerator in to outlet no lights and nothing powering on diagnosed unit will need main control and possibly Orion and ui.
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for unit displaying error code of control . Control unresponsive . Replaced control . Unit preheated . . All checked normal . Job complete .
REFRIGERATOR JENN-AIR JFX2597AEM2 Arrived on site to install icemaker to resolve no ice condition. Replaced icemaker. Found no ice in fill line. Unit has to cool and floors are being redone. Advised to follow up if no ice is made within 24 hours. C
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site on site to install previously diagnosed and ordered parts. Due to both racks having rust and both upper tracks rusted out, I removed and replaced the tracks per service pointer W11296667, and while transferring parts from the old upper rack to,the new, the adjuster clips broke off. Removed and replaced the the adjusters and other components. Tested the unit and its operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL KEBS107SSS04 Arrived onsite for oven with burning smell before preheated all the way. Upon inspection I found the junction box hanging down with about 3 feet of wire before the junction and 3 feet of whip wire from the junction to the control. I accessed the top panel and back of the unit. I could not find any visible breaks burns or shorts in the wires. I attempted to recreate the burning by putting the unit into preheat. I noticed the blower fan would click but never turn on. I also noticed some of the insulation around the area and cavity had burned in some spots. I put the unit into diagnostics but could not advance through the error codes the only one displayed indicated a stuck key error. Recommended replacing the control and blower. Possibly the convect fan motor. Will need Control (WPW10119143) blower (WP8303972) convect fan (W10794022)
OVEN KITCHENAID KOSE500ESS04
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site To diagnose microwave that was not running the range light. Performed diagnostic on unit. Found bulb burnt out and filament broken. Replaced bulb which also went out immediately. Replaced control to allow appropriate voltage to bulb. Installed new bulb. Retested and all is working as designed. Call complete.
RANGE KITCHENAID KSIB900ESS1 "Arrived on site to test unit for unit over heating, tested unit, found shorted ui board, found left rear burner not heating , also found damage on left back burner glass due to heat according to customer, ordered W10808299 cook top, W11208294 display, W10886867 induction module, W10636723 front left and back left hot plate, need autho, office to reschedule.; ordrng 1 W10636723 (FRONT LEFT BACK LEFT HOT PLATE ) and 1 W10808299 (COOK TOP) and 1 W10886867 (INDUCTION MODULE ) and 1 W11208294 (DISPLAY )"
DISHWASHER GE GHDA485N00CS "Arrived on site for dishwasher leaking and insulation cut. Attempted to test unit and found no operations. Checked breaker and breaker wan on and