"Arrived on site to test unit for not working properly, tested unit found unit is going from sensing to done, inspected under unit and found slider has completely split, replaced slider and tested, unit is now running as designed, no leaks detected job complete installed W10734521"

"Arrived on site to test unit for F3E1 error, tested unit found system has a pressure system fault error, ran diagnostics cycle and found drain pump engaging but will not turn off, replaced pressure switch but it did not resolve the issue, will need control to fix unit, ordering control rescheduled for 9/23 installed WPW10448876; ordrng 1 W11201290 (Control)"

WTW4816FW3 RG: Arrived on site for a washer not draining per client. Further inspection found error code F0E5 the washer was off balance and client was using wrong detergent instructed client on correct he detergent. Balanced washer calibrated ran it in service mode and automatic mode . Product works as its designed no water leaks visible from water supply.

WFE525S0JS4 RG: Arrived on site for a range tripping breaker. Further inspection found pig tail was twisted and screwed on connection. Untangled connection removed ground wire and preheated oven to 500 degrees. Connected ground wire back on preheated to 500 product is working as designed no tripping of breaker. No parts were used on order.

"WED5100HW3 Arrived on site for unit not drying properly. Upon arrival, checked temperature on Normal cycle and registers 255 degrees F max temp. Continued to check on Timed Dry right after and unit will not heat above 150 degrees F. Unplugged dryer vent and still did not exceeded above 150. Disassembled unit and cleaned all lint inside unit. Retested unit on Timed Dry with vent off and unit registers 114- 183 degrees F offset. Plugged vent back in and temp went at high as 225 degrees F, then dropped and never maintained above 150 degrees. Removed chicken wire from the exhaust outside and now unit is running within specs. Unit is functioning as designed. No parts replaced"

Arrived onsite to replace damaged RC door. On arrival found the damage occurred to the freezer door. Ordering freezer door. Office to reschedule ; ordrng 1 LW10918659 (Freezer door)

Arrived onsite for unit needing sealed system repair. Tapped system and found flat. Installed dryer and charged system with nitrogen at 200psi. Found leak at evaporator. Replaced evap and compressor. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to place a bottle of water in the freezer and monitor temperature. Bottle should freeze and remain frozen within 24 hrs. Job complete

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, tested unit, unit is running as intended. No leaks present at this time. Job complete. Office to charge card on file. Used wb13k21"

"Arrived on site to inspect unit for turning on on its own. Found wire slightly loose in plug was able to secure wire in plug, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site for an oven that has an air fryer that wont work. Inspected unit and work area. The customer advised that everything works but when they try to run the air fry setting, it makes a really loud noise. I tested the unit and confirmed the noise coming from the convection fan blade. I gained access to the convection fan and found that the blade was bent, causing it to rub against the front cover. I reshaped the fan blade and reassembled the unit. I ran the unit for 10 minutes with the convection fan coming on and off and could not replicate the sound again. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for dishwasher that is quitting after running for five minutes. Inspected unit and work area. The customer advised theres still water inside of the dishwasher and that it will not drain. The customer stated that this unit was installed two weeks ago. I attempted to drain the unit and found the pump running, but no water draining in the sink. I ran the unit through diagnostics and found an F9 E1 (long drain) error code. I removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. I asked the customer if they recently changed the garbage disposal and she advised that her installers told her she needed to install one for them to install the dishwasher. I knocked through the knockout punch and tested the unit. I found the unit draining. I tested the unit and a normal wash cycle and found the unit filling, recirculating, and draining as designed without quitting after five minutes. The unit is now working and operating as designed. No parts were installed."

Arrived on site for a microwave that is not turning on the vent. Inspected unit and work area. The customer advised that the unit vent has never worked since they bought it and that this is brand new. I tested the unit and confirmed the fan motor would not turn on. I gained access to the fan assembly and found that the connector had not been properly connected. I connected the fan motor and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

"Arrived on site to replace upgraded elements to combat nuisance tripping of GFCI breakers. Replaced both elements, set unit to broil 500 for 30 minutes then set unit to bake at 450 for 30 minutes unit ran with no issues. Job complete. USED W10779716 W11321472"

Arrived on site for a washing machine that is not draining. Inspected unit and work area. I did confirm the customers complaint. I gained access to the drain hose and removed the water. I checked the drain pump and did not find any obstructions inside the drain pump. I went ahead and replace the drain pump assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete.; ordrng 1 34001427 (Front panel)

Arrived on site for dishwasher not cleaning dishes well. On arrival found f4e3 in diagnostics. Found motor and failed and replaced w11613479 motor. Tested unit and found it working as designed with no leaks call complete

"On arrival verified complaint of noise and damage. Spoke to service thread SW Cabinet is worse then originally identified. Cabinet is unable to be bent back into shape and will need to be replaced. Motor, blower, motor, mount, housing, base, and door panel are already ordered. No other parts needed as front left corner is only location of physical damage. Ordering W11233548 cabinet. Will need 2 hour return. ; ordrng 1 W11233548 (Cabinet)"

"Arrived onsite to replace left support, console and levelers. Replaced parts and tested. Customer will have builder reinstall unit as install is custom. Job complete. Used w1561254 (2), w11572093, and w11679658."

Arrived onsite for cracked cooktop. Found fracture from end to end. Replaced glass top. Tested and unit is functioning properly. Job complete

Arrived onsite for bezel moving around. Found bezel detached disrupting ignition process. Replaced 3rd from bottom bezel. Tested and unit is functioning properly. Job complete. Used 1 wpw10559494

Arrived on site for unit leaking after previous repair. Upon arrival inspected unit. Exposed lower panel and ran full cycle to inspect for leaks. Cycle completed without error. As well as no indication of leaks. Allow the customer to take photos of both inside and underneath the unit as proof that there were no leaks. Water found on the floor could have been due prior to repair. Customer will monitor. Job complete.

"Arrived on site to test unit for console getting too hot, customer stated that right side of console too hot and excessive gas smell, tested unit it found air gas mixture valve needed to be adjusted, adjusted valve and tested excessive gas smell is now gone, explained to customer that do to oven exhaust on the right side the console gets a lot hotter then the left side, unit is running as designed, no leaks detected job complete no parts installed"

Arrived onsite to replace previously diagnosed part. Upon arrival I found the part defective and will need to be re ordered to continue with repair. Ordering W10842325 Dispenser. RS for Monday 09/23/2024.; ordrng 1 W10842325 (Dispenser)

Arrived onsite for dishwasher with no power. Found loose connection at junction box. I resecured the connections and now the unit is powering and functioning with no issues. Call complete. No parts installed.

Arrived onsite to replace previously diagnosed parts. I replaced the main control and the UI ordered by previous tech. I also retrieved the tempdatamonitor for data logging. No water leaks present at time of site call complete. Installed W11636543 UI AND W11224256 CONTROL.

Arrived onsite to replace previously diagnosed parts. I replaced the agitator and hub. The unit is now operating as designed and spinning as designed. No water leaks present at this time of service. Call complete. Installed W10528947 Hub and W11418231 Agitator.

Arrived onsite for washer lid not locking. I found out the latch wasn't locking not allowing the washer to continue in cycles. I replaced the latch and unit will now complete cycles with no issue. No water leaks present at time of service. Call complete. Installed W11513248 latch.

Arrived onsite for refrigerator leaking water. I found water leaking into the refrigerator compartment. Upon further inspection I found a huge gap on the left bottom gasket and gaps along the bottom and bottom right of the gasket. I took a spacer off the hinge so the door would close correctly and I reshaped the gasket so it would seal properly. I informed the leasing office that the customer will need to leave the door shut for 3-4 hours so the gasket can cool down and keep it's shape. No water leaks present at time of service. Call complete.

Arrived onsite for washer not spinning/agitating. I confirmed washer would not spin or agitate.i got under the unit and found the belt had slipped off the gearcase and sitting on the floor. I re attached the belt and cover as the belt was not damaged. The belt is now sitting firmly on the motor and gearcase and will no longer slip. I tested the unit and is now operating as designed. No water leaks present at time of service e. No error codes present. Call complete. No parts installed.

Arrived on site for washer not turning on. On arrival confirmed issue and found drain pump had failed and caused board to blow up internally. Replaced board w11614514 and pump w11396717. Tested unit and found no leaks and washer working as designed. Call complete

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve had failed and replaced it w112463. Tested 7nit and found washer working as designed. Call complete

"Arrived on site to text unit for door squeaking.Upon arrival customer stated top hinge on the RC door is squeaking when opened and closed. Tested unit found squeak present. Removed products off of the door and tested, no squeak. Advised to customer that there are too many heavy items on the door (milk cartons and large juice bottle) causing the door to be weighed down and squeak. Advised to customer to removed some of the heavier items. Returned all products to the door and squeak has been eliminated. Unit is a built in, if callback occurs recommend returning with top hinge and a two man is required in order to remove door to replace hinge. At this time unit is functioning as designed with no noise, no parts installed, job complete."

"Arrived on site to test unit for gas smell during cooking. Upon arrival customer stated there is no gas smell when unit is not in use, but after using the oven they have a strong gas smell that longer in the house for an hour or 2. Hood vent is not being used during use. Inspected unit found air shutter open all the way, closed air shutter 80% and also noticed that the cooktop flames sound like blow torches. Replaced regulator (W11590292) and tested unit, flames are burning evenly and unit is now running as designed. Advised customer to run the hood vent during use, there will be a residual gas smell due to gas not all being burned. Informed her that it is normal and using the vent will help. If gas smell does not dissipate after a couple hours, call the office and let them know. No leaks detected, job complete."

"Arrived on site to test unit for loose panel and missing oven rack. Upon arrival spoke to builder, builder stated oven rack has been installed. Top panel area where the control is, is really loose. Inspected unit found 2 screws loose that were holding down the whole top panel. Tightened screws and tested, top panel is secured and unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced chute (W11573761) and noticed container gear is stripped as well. Replaced container (W11347840) and tested unit, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site. Installed new roller assembly and axle tested roll.er assembly unit working as designed. Used wpw10304660,w11594405"

"Arrived on site. Found a defective water tube and filter cover,replaced tube and cover tested water dispenser no leaks. Used wp67006331,wpw10444033"

"Arrived on site. Checked freezer temp reading 17? removed cover decent frost formation on front of evaporator weak to no frost on back of evaporator,ordering a new compressor. ; ordrng 1 W11557671 (Compressor) and 1 W11590197 (3 way valve) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

"Arrived on site. Ran diagnostics found weak water flow from valve,water sensor shutting off water early,replaced defective water valve and recirculating pump,ran diagnostics all test passed. Used w11542867,w10897719"

"Arrived on site for unit power cycling. Customer played recording of unit power cycling,replaced the main control and evaporator fan motor,powered unit on compressor and fans powered on,ran diagnostics all test passed. Used w11224591,w11224256"

"Arrived on site for cooling issue. Found main control shutting itself on and off diagnosed a defective main control,removed control,installed updated control kit,powered unit on unit no longer shutting itself on and off. Used w10823804"

"arrived on site, Spoke with Jennifer @ Jenn-air no leaks have been detected on the cooktop. Technician used electronic gas leak detector, and bubbles. Started at the gas cock and worked all the way back to the valves. Checked no load and under load. No leaks ever detected. SR # 7739883678. Was instructed to give the customer the SR numbers for both the refrigerator and cooktop and have customer call 1-800-536-6247. Spoke with Ann Nicholson, advised her of the above information."

"Arrived on site to install previously ordered parts. Replaced harness W11546965, mw control W11325789, and turntable motor W10911403. Test unit and is operating as designed. Job complete"

"Arrived on site to follow up on compactor that was having issues opening the drawer. Examined unit and found Solid Pack option had been selected, and ram was down. Once I retracted the ram I turned off solid pack. Found unit worked on several cycles and door opened with issues between cycles, and about 30 test opens / closes. Advised homeowner of solid pack function. Repair completed."

"Arrived on site to install previously diagnosed and ordered parts. I replaced the gearcase, basket, cam, and belt. I tested unit snd unit is working as designed. No water leaks observed during service. W11239857 W10721967 W11449840 W11178224"

"Arrived on site to diagnose icemaker that is not making ice, and just fills. Tested unit and confirmed when unit is powered on, the valve just fills and fills nonstop. Found reservoir saying it was not full in test 5. Replaced recirc pump to resolve water level issue. Ran unit and verified proper operation. No leaks found. Parts used - W11542867."

"Arrived on site to diagnose washer that had some damage from shipping / delivery. Examined unit and found cabinet, front panel and rear panel were all damaged / bent. Unit will require a new cabinet / chassis, rear panel, front panel, and 2 person job To remove tub and basket assembly. Unit is also on a pedestal. Ordering 2 man job and needed chassis parts. Office to schedule when all parts arrive. House still under construction, washer is in a room directly behind the kitchen. ; ordrng 1 W11352996 (Cabinet) and 1 W11325570 (Front Panel) and 1 W11315708 (Rear Panel) and 1 W11353016 (Rear Support)"

"Arrived on site to diagnose dishwasher not washing dishes. Tested unit and found on start motor would.pump hard for a second, then stop. As cycle continues motor just grunts and doesn't spray. Replaced sump and motor assembly to resolve. Tested and verified proper operation with no leaks. Unit working as designed. Parts used - W11613570."

Arrived on site for moisture building up. Previous tech order sealant for gaps around cabinet. Used sealant all around freezer and refrigerator to seal gaps. Call complete

"Arrived on site with parts order. Did not receive door for bad gasket. Took pictures as door not sealing, resubmitting for authorization. Entire repair needs to be done together. Extra time and door (or gasket if found) need to be added. Office will call to schedule ; ordrng 1 W10815687 (Door) and 1 Extratime (Extra time) and 1 W10873944 (Gasket)"

"Arrived on site for noise, unable to duplicate. Ran diagnostics and confirmed all components operating and sound normal. Accident customer if noise continues to create a log. When , where, how long etc. any more info can be helpful. Call complete."

"Arrived on site for front left burner not working, found witch does not activate spark for that burner. If I activate spark with any other burner and turn on front let it works. Removed front control. Confirmed no defects in wiring or connection. Internal clicking when it should start sparking. Will need new spark switch assembly. Office will call to schedule. ; ordrng 1 W11537738 (Switch harness)"

Arrived on site for motor not working. I can hear motor but fan not spinning. Replaced motor. Verified operation. Call complete.

Arrived onsite for range tripping the breaker. I replaced both elements and took the ground off then ran oven to 500 on bake. After reaching set temp I attached the ground and set the oven to 500 bake again. I advised the builder to let it run for 2 hours then cut it off. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.

"Arrived on site to test unit for not starting, tested unit found failed actuator, replaced actuator and tested, unit is now running as designed no leaks detected job complete installed W11481722"

"Arrived on site to test unit for gas smell, tested unit found excessive gas smell when oven is in use, inspected and found only one side of burner igniter do to incorrect air mixture, adjusted valve and tested unit to 350, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for low water level, tested unit found all components activating and working properly, started cycle and found unit is getting 7-9 inches of water which is per manufacturer specifications, explained to customer that this unit does not have a agitator and washers with wash plate need clothes on the wash plate in order for it to wash, advised customer that unit should not be loaded more then 40% for it to wash properly and detergent should go in before clothes, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for power button not working, tested unit found console control not snapped into place, secured control properly and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for drawer issues, customer stated that it is now level, inspected and found the rack adjuster needed to be set properly, explained to customer when needed the racks can be adjusted but need to be done to both sides, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for tripping breaker, tested unit found unit has power, tested could not get the breaker to trip, inspected internal components and found magnetron connection charred, replaced control, capacitor, diode and magnetron part # W11391712 from truck stock as precautionary, tested unit, unit is now running as designed, job complete installed W11391712, WPW10574736, W11256462, W11552018"

"Arrived on site to test unit for no ice production, tested unit found unit is making good ice sheets but getting caught up on the evaporator and melting, edge on the evaporator has a layer of mineral buildup and it was sanded off 2 weeks ago, called tech line to document per tech line the issue is not with the unit but the incoming water and no repairs are recommended, sanded the evaporator and advised customer to address the issue with the water, do to excessive minerals in the water recommended putting unit on a R/O system, at this time job complete no parts installed"

On arrival verified complaint of excessive condensation and torn gasket. Replaced gasket RC RH for tear and replaced horizontal mullion for bad heater. Unit is now working as designed job complete installed w11043010 and 1x w10830274

Arrived onsite for range tripping the breaker. I replaced both elements and took the ground off then ran oven to 500 on bake. After reaching set temp I attached the ground and set the oven to 500 bake again. I advised the builder to let it run for 2 hours then cut it off. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.

Arrived onsite to replace previously diagnosed used parts. I replaced the control panel and the float switch. I didn't use the UI as the control panel came with one pre installed. I tested the unit and all is operating as designed at this time. No water leaks present at time of service. Call complete. Installed W11545764 switch and W11660284 Console.

Arrivedonsite to replace previously diagnosed parts. I replaced the center valve and found it still hard to turn the knob. When replacing the knob I found the cutout for the cooktop to be too big causing the middle to lean forward and put resistance to turning the knob/valve. The cooktop will have to be leveled in order for the valve/knob to work properly. Call complete. Installed W11706293 center valve. No leaks present at time of service.

Arrived onsite for washer making loud banging noise. Upon arrival I spoke with the maintenance team to get the unit unlocked. They have informed me that they had to shut off water on the whole side of the building where unit is located. They requested to reschedule as I cannot test the issue at hand at this time due to washer not being able to run a cycle. Office to RS. Tech to return with all parts.; O-emld tckt

Arrived onsite for microwave screaming. Found out from customer it was a grinding noise. When testing the microwave I noticed the turn table to be jumping off the roller plate. I removed the glass turn table and found residue on the rollers. I cleaned the residue and retested the unit. The unit sounds as designed now and no issues are present at time of service. Call complete. No parts installed.Apt 505

"Arrived on site to test unit for ice sheet forming on the bottom of FC, tested unit found drain tube clogged causing a water not to drain properly, replaced drain tube removed ice buildup and tested, unit is now running as designed, no leaks detected job complete installed W10619951"

"Arrived on site to follow up on refrigerator not cooling. Found the start device was not engaging at all. Once I tried a new start device the compressor started. I checked my coils and found one measurement 2x as high as the others. Rotor in compressor is likely locking up, burning up the start devices. I removed the old compressor and dryer after verifying I had refrigerant pressure. When installing the new compressor I found the access piping was severely bent. I tried to straighten it, and saw it had cracked on the bottom from being bent, right at the compressor housing. Reordering compressor. I installed a new dye drier so return tech only has to install compressor / vac / charge. Access Valve is cut and also prepped for install. Office to schedule return visit when new compressor comes in. Parts used - WPW10143759, W11506635. ; ordrng 1 W11557425 (Compressor) and 1 R600 (R600)"

Arrived on site to inspect microwave with broken element support. Upon further inspection found that the ceramic support had broken. I installed a new support. The customer brought up that she had concerns about the way the unit would sometimes decrease the set cooking time. I was able to verify that this is how the unit I was designed per user manual and is operating without issue. W11724411

"Arrived onsite to inspect dishwasher with flashing and beeping while not in use. Upon further inspection, I placed unit into diagnostics and observed no error codes. I determined that the issue was a stuck key pad due to moisture under the ui. I replaced the console and tested the unit. Unit is operating as designed. No water leaks observed during service. W11632700"

Arrived on site to replace previously diagnosed drum. New drum is making louder noise than old one. Recommend ordering new drum. Office to reschedule. ; ordrng 1 W10899578 (Drum)

"Arrived on site for a cooktop that wont ignite the back left burner. Inspected unit and work area. The customer explained that this unit is brand new, and that the back left burner will not ignite. I tested the unit and confirmed that the igniter was not even attempting to ignite. I disassembled the unit and found the igniter, not completely pushed all the way in on the spark module. I fixed the connection and reassembled the unit. I found the unit was working an operating as designed. I did adjust the flame height on the back left burner because it seemed like it was a little high. The unit is not working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator. That is not cooling well in the refrigerator compartment. Inspected unit and work area. The customer advise of the opposite issue is happening at this point. She advised that her refrigerator does not seem to keep items cold and is having several items of food that are spoiling. I took temperature of the refrigerator and freezer sections and found the refrigerator at 35?F. I found the freezer at 4?F with the unit still running and cooling. I did verify the evaporator fan was running. I called whirlpool tech line and spoke to Jake SR# 7739922690. Hey, had me check the evaporator fan and condenser fan to ensure both were running properly. I did verify both fans were running. He stated that if that was the case, and based on recorded temperatures, the issue would have to be with the customer not shutting the doors properly or There may be no issue at all. He advise not to make any further repair at this time as we have exhausted the only two items that he would have potentially replaced. He advised that he does not believe the issue was with the actual unit and to have the customer put a meat temperature probe in a glass of water and keep an eye on the temperature over the next few days. He advised that if the temperature did not get over 44?F, there would be no issues with the refrigerator itself. Call complete. No parts were installed."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that he is having to unplug and replug the refrigerator in in order to get his icemaker to continue making ice. I did confirm the customers complain and found proper voltage going to the icemaker. I replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250.

Arrived on site to test unit for burning items towards the back. Customer stated she uses lower oven on convection setting to bake items and is burning items towards the back. Tested both top and lower oven at 350 and 375 with no issues. Temps are within range. Advised customer to try baking at a different rack level and not directly in front of convect fan to prevent burning. Also advised customer of temp offset. No parts replaced. Unit is working as designed at this time. Job complete.

"Arrived on site to test unit for LF, RF and rear center burners taking along time to ignite. Adjusted burner heads, unit now working as designed. No parts replaced at this time. Job complete."

"Arrived on site for dryer needing motor, wheel, and handle and pts . On arrival confirmed issue and installed wpw10563095 pts, wp694089 wheel, 279827 handle, w10861225 handle. Tested unit and found dryer working as designed. Call complete"

"River on site to inspect unit for not draining. Upon closer inspection found drain hose failed. Replaced drain hose, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10545278"

"Arrived on site to inspect unit for error code and flashing red light. Upon closer inspection found float switch broken, picture included. Ordering float. Rescheduled for 9/20; ordrng 1 W11545764 (Switch)"

Arrived on site to inspect unit for controls not working. Upon closer inspection found vent and console failed. Found vent WAS NOT in parts as intended. Will also need to order console. Office to reschedule. ; ordrng 1 W11731012 (Console) and 1 W11414073 (Vent)

"Arrived on site to replace console diagnosed on previous trip. Replaced console, unit began throwing error f6e6, called tech line. Per tech line order console again. SR#7739920120 ordering console. Office to reschedule. ; ordrng 1 W11598159 (Console)"

"Arrived on site to replace vent diagnosed on previous trip. Replaced vent and racks due to failure. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP8558980 W11169039 W10161215"

Arrived on site to test unit for ice clumping in ice bin. Ice seems to slightly melt and refreeze creating an ice sheet. Found ice maker working as designed. Valve filling properly. Appears to me that when unit goes into defrost mode heat from defrost element may be reaching around ice container causing it to partially melt and refreeze. Contacted Techline and unit is being submitted for review from engineering. No parts replaced at this time. SR#7739917966

"Arrived on site for unit not making ice and condensating on the door gaskets. Upon arrival inspected and found fill tube frozen again. Disassembled and replaced fill tube heater assembly. Tested icemaker and valve and both are functioning properly. Also due to condensation, Set vertical and horizontal mullion to status 2. unit is now functioning properly. Job complete. Used w11087201"

Arrived onsite for unit oven not turning on. Inspected and found broken igniter. Replaced igniter and tested. Unit is now functioning properly. Job complete

"WRS331SDHM08 Arrived to inspect noise. The customer advised they heard a severe and persistent rattle and unplugged the machine for a few hours. Upon plugging it back in, the issue was resolved. I found excessive ice within the evaporator intake area, conducive with either ice maker fill tube leaking, or excessive moisture buildup within the evaporator area. The ice maker had recently cycled and there were no signs of spill-over, ruling it out. The cabinet had excessive gapping and mullion fitment issues. I was able to seal all gapping issues and re-form the mullion for better gasket fitment. The sealing of the doors was noticeably better and the tenant will contact maintenance if the issue persists. No leaks observed during service."

"KDTM604KPS2 Arrived to inspect damage. I found the top right of the door was dented and will require replacement, within the 30 days of install/acquisition. Office to order panel and contact the customer to arrange return service. No leaks observed during service.; ordrng 1 W11702836 (Doo Panel)"

"KMMF730PPS00 Arrived to inspect lights and fan turning on by theirselves. Initially, the blower and lights would turn on at around 20:00. Over the course of time, the issue has started around two minutes per day, sooner and has gotten to around 19:00. The machine operates normally via UI control and app, and is connected to the MFG app. The customer also advised that when the issue occurs, they have to wait approximately one minute to shut the blower and lights off, both on the UI and via the app, shutting each device off, in its own. I suspected connectivity to the app to be the issue, but reached out to the MFG tech assist line for further assistance. Tech Adrian. There were no reports of the issue and the tech agreed that we should shut the app connectivity off, within the machine. The door/UI assembly has been recommended and the customer will let us know if there are further issues with the app disconnected. File# 7739919977; ordrng 1 W11670170 (Door Assy)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the range oven light not turning off when the door closes and keeping the oven from heating properly, I removed and replaced the door latch/switch assembly and tested. The unit is operating as designed and the door is engaging the door switch properly showing that the door is completely closed and the interior light turns off. I notified the customer via phone and advised of the repairs and they were not available to sign for their receipt. Closed/locked the door and secured the key in the lock box. No gas leaks detected during service, job completed. W11029221"

"Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the bin thermistor and found it reading at 4.78 kohms which its reading at 54-55 degrees. The thermistor should be reading closer to 7.9 kohms at approximately 35-37 degrees. I removed and replaced the thermistor and tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed. WPW10511923"

"Arrived on site to inspect refrigerator leaking water from dispenser. Upon further inspection, the maintenance staff advised the unit power was turned off and the ice bin was not removed and they believe that the ice me,ting is the cause for the water leaking from the dispenser area. I checked the ice bin and it is empty and the water source is turned off. I pulled the unit out and turned the water on to find the water hose from the wall to the water line on the unit was not connected properly and was leaking water. Turned the water source off and secured the water hose connection to the water tube on the unit and turned the water back on. No further leak in that area. I tested the water dispenser and found no water leaking from the dispenser. When I tested the ice door, some water came out which tells me the maintenance staffs theory of the ice melting is the source for the dispenser leaking. Tested the unit thoroughly and it is operating as designed. No water leaks observed at the end of service, job completed. No parts installed today."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and vent assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11637583, W11682810"

"Arrived on site to install previously diagnosed and ordered part. Due to the unit door assembly,bay being damaged, I removed and replaced the door assembly and when I removed the protective cover from the door, I found the outer SS trim was scratched in the upper left corner. I advised the customer of my finding. I notified the office of my findings. I am ordering another door and office to schedule return service due to internet service not available, in the area Im on today. W11684718-damaged; ordrng 1 W11684718 (Right hinged door)"

Arrived on site with new drum. Removed top panel. Replaced drum. Verified operation. Call complete. W10899578

"Arrived on site for washer just filling the draining. Does not complete cycle. Diagnostics shows f3e1, f8e1, f8e3. Found I am unable to plow through pressure switch hose. Check tub and it was clear. Tubing is kinked. Removed back panel of dryer and washer, found kink and removed and rerouted pressure hose. Verified operation. Call complete. No parts."

"On arrival verified complaint if unit having a bad smell. Per previous diag I replaced gearcase, slider, rotor, agitator, and cap. Ran diag and all components are now functioning. Ran calibration and job is now complete. Installed w11510462, w11260238, w10734521, w11449841, and w11510461"

On arrival verified complaint of unit gaskets not sealing. On inspection found gaskets are good but liner is not tight in some areas. Sealed gasket to door with adhesive on both RC and fc doors. Advised customer to give at least 24hours for adhesive to cure. If problem persists will need to replace doors. Job complete installed w10841140

Arrived on site for washer needing new tub. On arrival installed w11460604 tub and w11557803 screw. Tested unit with towels on high speed spin and found unit working as designed with no leaks. Call complete

On arrival verified complaint of no water going into machine. Ran cycle and let it run. Unit filled with water and started washing. Verified all dishes were wet all spray arms working correctly. Unit is currently working at this time job complete no parts installed

On arrival verified complaint of no console. Pre previous diag replaced console. Ui was not needed as console came with a board. After replacing found main not sending complete voltage to UI. Replaced main as well. Unit is now functioning correctly as designed. Job complete installed w11672039 and w11660284 console.