"Arrived on site for making a squealing sound. Upon arrival,test unit and makes squeaking noise as soon as drum rotates. Disassembled unit to inspect all moving parts. Found left support roller has failed. Repaired unit using roller kit. Test unit and is operating as designed. Job complete"

"Arrived on site for oven door falling apart. Upon arrival, inspected unit and found bottom Glass door brackets were not secure and glass was hanging. Used double sided adhesive and reinstalled brackets. Unit is operating as designed. Job complete."

Arrived onsite for a MW with a dent in the door. I replaced the outer door and tested the unit and found that unit operating as designed

"Arrived onsite for range oven not working. On inspection the unit has safty system connected to the range. There is a switch on the hood vent that has to be on for the burners to work and the fan has to be on for the broiler and the bake to work. The broiler works when the fan is on, if you turn the fan off the broiler goes off. Went to test the bake and there is the red ring of death. Talked with Gerry and he gave me a few things to look at on the system. Ordering the DSI board and ignitor and control board. ; ordrng 1 W11394663 (Appliance manger) and 1 W11394663 (DSI board) and 1 W11394663 (Bake igniter)"

"Arrived on site for left front burner sparking and not operating. Upon arrival, inspected unit. Found left front receptacle has failed causing a short . Need to replace receptacle. Replaced receptacle and element. Test unit and is operating as designed. Job complete. Contacted SAFTEY team and spoke with Elvie Marie. Notes were documented with findings and repair. Job complete"

"Arrived on site to inspect range error codes. Upon further inspection, I tested the unit on Bake at 350 degrees and after approximately two minutes of testing, I verified heat inside the unit. I stopped testing and placed the unit in diagnostics and checked error codes and found F3E2. I pulled the unit out and tested the sensor and found it out of range. While in diagnostics, I found the unit continued to heat and the broil element was bright orange. I removed and replaced the main control and sensor and retested and the unit is operating as designed. Job completed"

On arrival verified complaint of unit not making ice. Unit ice bucket is currently full. Temp reading in ice bucket is -2. Ran test 44 and 45 and all passed. Ice bucket is full and all systems functioning. Ice cubes are full sized. Unit is currently working.

"Arrived on site to test unit for no heat, tested unit and found its not heating but has power. Took voltages in junction box and found that L2 is losing power, inspected power cord and found burn spots on L2 prong, separated prongs slightly and plugged cord back in, unit is now heating, advised customer not to run unit until the outlet has been replaced, at this time job complete"

"Arrived on site for washer not working, doesnt even turn on. Customer had clothes and door strike broke. Found main control is burnt. Removed and found drain pump is shorted which caused failure. Reset for Tues am. ; ordrng 1 W11457841 (Door strike) and 1 W11399437 (Drain pump)"

Arrived on site to test unit for flames to high. Found wrong orifices. Installed correct orifices to correct burners test unit and unit test good job complete.

"Arrived on site for washer not operating. Found tub full of water. Found drain pump wire broken, replaced harness. Verified operation. Call complete."

Verified complaint of not finishing cycle. Found error codesF7E4 F5E4. Filled unit with wet clothes and tested gear case and found it to be clattering and failing. Clutch and slider are also damaged. Advised customer will need to pay for gearcase. Customer declined further repair. Job complete. No leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, belt, and hub assembly. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for not draining, tested unit and noticed no power to unit, inspected junction box and found black wire popped out from the wire nut, secured connection and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site with parts. Replaced gasket and utensil bin. Verified operation. No leaks. Call complete.

Arrived on site for range not turning on. Upon arrival found breaker tripped as well as terminal block broken and wires melted. Repaired wires and replaced terminal block. Found range working as designed. Call complete

"KOCE500ESS20 Arrived to inspect no heating and F1E5. I verified the code within service test mode and removed the unit for inspection. I found the inverter had failed and I elected to replace the magnetron simultaneously. Reinstallation required shimming in the back right corner, due to the floor of the cabinet being lower in that corner. I tested after the repair and the unit operated as designed, including correct interlock operation."

Arrived on site to resolve dsi board. Replaced dsi board test unit and unit test good job complete

Arrived on site to test unit for oven not working. Test unit and found nothing in the oven responding. Broiler bake or convection. Test unit and found no error codes. Found bad main power control board. Will order new board office to reschedule ; ordrng 1 W11620673 (Control board)

"Arrived on site to inspect refrigerator door light not turning off. Upon further inspection, I found the door open indicator lit up on the UI. I tested the RC door switches, deli switch and FC door switch and found the FC door switch frozen in the open position. I found that due to the freezer section being too packed with food items, the door is not closing and sealing properly (photos). I found the Fc door switch had ice inside the housing and was frozen. I was able to get the ice to break free and removed the ice and the tested the switch and it is operating as designed. I had to reshape the FC door gasket to get it to seal properly. Tested the FC door operations and it is operating/sealing as designed. I made recommendations to the customer for proper placement of their food items in the unit. No water leaks observed during service, job completed."

"Arrived on site for microwave needing previously diagnosed fuse, panel, and interlock. Upon arrival installed parts. Found some functionality restored to ui but ui control still not turning on, ordering W11482052 ui control and rescheduled customer for 01/09/24. ; schdld next appmnt for 1/9 TUE !"

Arrived on site to test unit for oven light not turning off. Test unit and found shorted console. Will order new console office to reschedule ; ordrng 1 W11492283 (Console)

"Arrived on site , found part was defective . Reordering part ; ordrng 1 WPW10208383 (Top)"

Arrived on site to install mounting brackets. Installed both brackets and both screws. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not heating, tested unit found gas valve off turned on gas and tested unit, it is now heating, ran vent to and found it completely restricted, customer needs to hire a vent cleaning company to remove restriction before using the unit again, at this time job complete"

"Arrived on site to test unit for excessive shaking, tested unit found unit has a defective basket holes are not punched through, will need to replace basket and suspension, ordered basket office to reschedule ; ordrng 1 W11172199 (Basket)"

"MED7230HC2 Arrived to install part. I removed and replaced the damaged control panel assembly and then performed the factory wifi reset. The unit resumed normal operations. Steam dryer, no leaks observed during service."

Arrived onsite for customer concern over balance and noise level and found unit operating properly within tolerances. Determined no error codes and unit noise level and balance correct. Provided instruct on design and optimized leveling.

Arrived onsite for cooktop center burner not igniting. On inspection the burner lights the simmer flame first and then the large flame second. I had to an adjust the burner so it did not take 4 to 5 seconds to light. Now ignites in 1 to 2 seconds. The unit is operating as designed and no gas leaks detected during service.

"KVWB406DSS0 Arrived to inspect intermittent power loss. I found when moving the main supply to the control area, the lights and motor would intermittently lose power. Adjusting the harness connector pins fully corrected the issue and I was unable to recreate it. Operational test good."

"Arrived on site for washer still making noise. Customer,sr says her daughters clothes did not spin out. Entered diagnostics and found no stored error codes. Ran test cycle and all components functioned and sounded normal. Advised customer to make sure correct cycle is chosen. Make half of tub is visible when loading. Needs to have enough clothes."

Arrived on site to test unit for not heating properly. Found multiple errors f6e0(oven user interface). Recommend console replacement and oven sensor. Office to reschedule. ; ordrng 1 W11339755 (Console(stainless steel))

"Arrived on site to inspect unit for loud motor noise coming from unit. Upon closer inspection found noise to be damaged damper motor making grinding noise during the normal operation of unit. Replaced damaged damper motor, tested unit, unit is running as intended. Job complete."

Arrived on site to install gasket. Installed new gasket unit test good job complete.

"Arrived onsite for washer making noise in agitation cycle. On inspection the unit makes the noise during agitation cycle. Sounds like plastic on plastic rubbing together. Installed a new clutch and the noise got louder. Gain access to the tub nut and found it stripped out. Ordered a new tub nut, return date of 01/08/24 no water leaks detected during service.; ordrng 1 W10528947 (Hub nut)"

Arrived onsite and tested washer for secondary failure and determined the cause to be actuator failure basket engagement failure. Replaced the actuator . Unit is now operating as designed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Vacuumed down the unit to -30 psi and found no leaks present. Charged the ended up with 68 g of R600. Just the unit and the unit began to cool and operate as designed. Call complete."

"Arrived on site to test unit for rust, tested unit found FR door has multiple rust spots, replaced doors customer approved, job completed"

Arrived onsite for not draining and found unit operating with failed wiring harness. Repaired wiring harness to restore function. All checks good. Unit is now operating as designed. Looks like possible complications due to excessively heavy loads bottoming out the tub.

Arrived on site for vent trim coming apart. Ran diagnostics and confirmed all components are functional. Set and verified temps at 250f. Call complete.

"WOC75EC0HS20 Arrived to install previously diagnosed and ordered parts. I found the left switch bank required replacement and the front border panel required straightening. I installed the blower assembly and tested. Using shims, I reinstalled the unit and corrected the front lower vent making contact with the cabinet, ensuring the issue will not return. During reinstallation of the interior light, one of the leads pulled away from the bulb housing and will require replacement. Office to order bulb and contact the customer to arrange return service. ; ordrng 1 W10886919 (Lamp)"

"On arrival verified complaint of knocking noise. Found damper was the knocking noise. Replaced damper motor and verified function. No longer makes knocking sound as well, ice bin was frozen solid. Cleared of ice and advised customer to monitor moving forward. Job complete no leaks detected during service."

Arrived on site to test unit and customer cancelled at the door he said he fixed it job complete.

Arrived on site for clothes get hot but remain wet. Upon arrival ran vent test and test failed. Removed vent hose and test still fails. Removed back panel to inspect blower. Found lots of lint trapped in blower housing. Removed all lint and test unit. Vent test now passes. Unit is operating as designed. Job complete

On arrival verified complaint of F21. Ran diag cycle and found all components activated correctly but a lot of suds. Found Suds causing failure. Advised to inform customers of proper use and detergent levels. Job complete no leaks detected during service.

WDT750SAKZ0 Arrived to inspect draining issue. The unit had F9E1 and F9E2 stored in memory and I cleared for testing. I found the rubber connector for the drain line had debris lodged within it in. I removed the debris and test and the issue was fully resolved. No leaks observed during service.

"Arrived on site for off balanced washer . Found suspension bouncing a lot when pushed . Replaced suspension. Ran diagnostics test wash , all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for a knocking noise, customer stated it happens randomly throughout the day, tested unit found whenever the valve it deactivated after ice maker fill or dispenser, the water lines cause a knock against wall, pulled unit out and found no tape securing the water lines to the unit, secured with foil tape and zip ties, tested unit could not find any more unusual sound, unit is running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the fabric softener failure and the UI getting wet, I removed and replaced the mentioned parts and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No,water leaks observed during service, job completed"

"Arrived on site to inspect cooktop middle burner flame issues. Upon further inspection, the customer advised that the middle burner flame will go out when its turned to simmer. I tested all burners and found all but the middle burner operating as designed. I found the middle burner does go out when setting the flame to simmer and I could not hear any gas being release. I removed the burner head/cap and removed the orifice to find it clogged with debris. Cleaned the orifice and re-installed and retested. Unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, I found the dispenser door closed and detergent inside. I placed the unit in diagnostics showing no error codes and tested. Unit is powering as designed. I advised the customer that the unit is operating as designed and explained how to properly place their dishes in the bottom rack so that nothing blocks the dispenser and water can wash the detergent out of the dispenser. Customer advised they had a cookie sheet at the front and I demonstrated how the sheet blocked the dispenser from water hitting it allowing the water to rinse the detergent from the dispenser. No water leaks observed during service, job completed."

Arrived on site for brand new never used f7e2 error. Verified failed wash motor. Replaced the sump and motor assembly. Tested. All checks good.advised on repair.

"Arrived onsite for dishwasher not cleaning well. On inspection there was no rinse aid, the customer was showing me that the plastic is lifted on the ui. The unit has a known issue with the vent gasket letting moisture into the ui housing and that caused the plastic to warp on the ui housing. Ordering a new gasket and ui. Returning the pump, the pump was working when I did the diagnostic cycle. The spray cycle water pressure was not as strong as Im used to hearing. Returning the pump. No water leaks detected during service. ; ordrng 1 W11460908 (Ui console) and 1 W11460962 (Ui panel) and 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)"

Arrived onsite and found unit with higher than expected freezer temperatures. Adjusted baffle and thermometer setting. All checks good. And ran a cooling cycle. Unit is now operating as designed. Advised customer on findings and corrective action. All checks good.

"Arrived on site to inspect cooktop middle burner not igniting. Upon further inspection, I tested all burners and found all but the middle burner are operating as designed. I retested the middle burner and found the ignitor not making good contact with the burner head/cap. When I removed the burner head/cap, I found one of the mounting screws was not installed properly and was installed crooked. I removed the screw and inspected to make sure it was stripped and re-installed it and tightened. Retested the middle burner and it is operating as designed. I tested several times to verify operation. No gas leaks detected during service, job completed"

"Arrived on site ,replaced sump and motor . Ran diagnostics. Cleared error codes . Unit passed test wash . No water leaks detected . Job complete"

Arrived onsite and tested unit for off balance symptoms. Determined unit to be in warranty. Updated engineering digit. Ran diagnostics and determined unit did not have error codes. Customer said off balance symtpom had occured as a result of light bedding load. Explained doing on unit. All checks good. Recalibrated.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised the ice maker has not made ice since last repair. I tested temps in the FC=2.9 degrees. I checked the FC door gasket and found no gaps. I tested the ice maker by raising the on/off arm into the off position and then lowered it into,the on position and pressed the door switch closed. The ice maker began to harvest and dumped the ice into the bin and then the fill tube dispensed water into the ice maker tray. Using my phone, I placed it inside the FC section and took a video of the door switch in the closed position. I found that once the FC door is closed, the light turns off as designed. I recommended the customer monitor the unit and notify our office to schedule return service should the ice maker continue to fail. No water leaks observed during service, job completed."

Arrived on site for fridge not making ice and not dispensing water . Can hear valves actuating. Found water tank frozen . Thawed out tank . Used perma gum from truck stock to seal gaps in scroll fan insulation. Unit is now dispensing water . No water leaks detected at time of service. Job complete

"On arrival verified complaint of not cooling. Compressor is making a noise and is very hot to touch, comp is seized up inside. Recommend replacing the compressor. Drain tube is clogged with blood. Recommend replacing due to biohazard. Ordering compressor, filter drier, nitrogen, and process tube. As well as drain pipe. Office to reschedule for sealed system repair. ; ordrng 1 W11673435 (Drain pipe) and 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Process tube) and 1 W10843121 (Filter drier)"

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised the same thing happened after the last repair. He advised that the ice was consistently wet if producing at all and that they had improper temperatures in the freezer as their freezer was getting into the teens consistently. He advised that he had seen a big old ice ball of Laurent hand corner of the freezer. The customer had previously unplug the unit prior to my arrival. Checked the compressor compartment area for any signs of refrigerant leaks, and could not find any. Found the compressor pulling .631 A indicating a potential loss of refrigerant. Ordering the evaporator and spoke to SR. She advised that we were able to get the customer rescheduled to 1/3.; schdld next appmnt for 1/3 WED !"

Arrived on site for dishwasher leaking from front left corner of door. Removed door. Possible Signs of leak from vent. Replaced vent and gasket. Verified operation. Heavy soap build up also exist l advised customer on soap usage and dishwasher cleaning. Call complete. No leaks.

Arrived on site for dryer not turning on. Checked and found no voltage at outlet. Found breaker tripped. Reset breaker and voltage is good. Dryer starts and is working. Proper temperature. Verified proper operation. Call complete. 162.36 Auth code: 9A343T

Arrived on site for washer not completing cycles and taking to long to wash and not locking/unlocking lid. Upon arrival found f5e1 and f5E3 in diagnostics. Tested and found lid lock failing and replaced it. Customer also stated unit would take over 5 hrs to complete a wash cycle. After running tests I found control would turn off without any voltage drops from outlet at random during spin and agitation. Tried replacement of actuator and capacitor but unit still failed. Found motor windings at 5.1 each. Will need office to reschedule with customer once Availability of W11603810 control. Is known; ordrng 1 W11603810 (Control)

Arrived on site to replace manifolds and burners. Couldnt pull unit out due to unit hitting cabinet underneath. Showed customer the issue he will contact the builder then call back to reschedule ; O-emld tckt

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found element grounding out. Replaced element and found dryer heating as designed. Call complete

On arrival verified complaint of support broken. Found new part is also shattered in box. Reordering W10909479 and rescheduling for 1/5. No local stock. ; ordrng 1 W10909479 (Support)

"Arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics showing error code F5E3-lid lock wont unlock/lock. Cleared the code and continued with testing. The unit operated as designed until it got to agitate and the washplate barely moved and only turned one way. When the unit was supposed to spin, it failed and then shut down. I tilted the unit back and found the red wire to the capacitor was broken (photo). I attempted to mend the harness, but there was not enough wire on one side to do so. I am ordering the lower harness and capacitor and will return with the prescreened parts. Scheduled return service for 01/05/24. Unit left unplugged for safety. ; ordrng 1 W11643701 (Lower harness) and 1 W11395618 (Capacitor)"

"Arrived on site to test unit for washer not agitating and completing cycle, customer that unit has multiple issues, loud clicking noise when washer is agitating, error code F0E7 for items in washer during cleaning cycle but customer is not on a cleaning cycle and washer starts agitating with out water, tested unit found clicking noise coming from clutch, replaced clutch slider and control as precautionary, for F0E7 error advised customer to connect unit to Wi-Fi to get a update, preformed a factory reset, explained to customer how extra power button work and if she deactivates it washer will fill normally, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for leaking water from underneath. Upon arrival, test unit and confirmed leaking from sump. Need to replace sump and motor. During disassembly, found that the part received is incorrect and need to reorder sump and motor. Office to reschedule ; ordrng 1 W11613570 (Sump and motor)"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site for squeaking, upon arrival, test unit and begins squeaking as drum rotates. Disassembled unit to inspect all moving parts. Found support wheels have began to seize. Repaired using kit. Test unit and is operating as designed. Job complete"

Arrived on site to test unit for left front burner not turning on all the way when on dual. Replaced switch test unit and unit test good job complete.

MVW7230HC1 Arrived to inspect filling issue. I found one of the supply lines had kinked and I replaced the lines with customer provided braided stainless lines. Testing revealed the issue resolved and the unit operated as designed. No leaks observed during service.

"1/2/24 7:14: MR rspndd 1/1 MON, Could not find the serial and model number tag. Called told customer that the company that installed it needs to request a serial # tag"

"Arrived on site for a washing machine that is not always completing cycles and cannot make selections. Inspected unit and work area. customer advised that after she ran a load after the previous repair, she can counter the same issue as before, where the unit would not allow her to change selections. She said that she unplugged it and she tried doing a couple of the things to the unit, but was unable to get the unit to change. She advised the next day whenever she went to start a cycle, the unit ran again, and did just fine through one cycle, but it has been like this since the previous repair. Found the unit paused in the middle of a cycle. She advised this happens as well. Was able to re-continue the cycle and found the unit beep again within 15 seconds as it was agitating. When I went to press the start button again, the unit beeped indicating that the lid was not fully down. Checked the lid and found a crack at the hinge indicating the lid. I had lost its structure and will need to be replaced. Ordering the lid and will return with the control. Rescheduled the customer to 1/8.; ordrng 1 W11259006 (Lid)"

Arrived on site for dryer not heating. Unit turns on and tumbles but no heat. Verified good voltage. Removed back panel. Found thermostat cutoff was open. Replaced cutoff. Verified operation. Call complete. Advised customer to clean vent regularly. Call complete.

Arrived on site for washer with laundry that got caught under agitator. Upon arrival customer stated they already removed laundry safely. Removed agitator and found no damage to plate or barrel. Retested unit and found washer working as designed. Call complete

"Arrived on site to inspect refrigerator noises. Upon further inspection, when I arrived, the unit was quiet and in defrost mode. I placed it in diagnostics and tested the evap fan in test 3. Immediately when the fan turned on, it began to make a loud vibrating noise. I pulled the unit out as it sounded as if the noise was coming from the back left side of the unit. Once I removed the back lower cover, I found the noise was coming from inside the FC section. I removed the evap cover and found the cap tube rubbing against the evap cover and making the vibrating noise. I adjusted the cap tube and reassembled,bled the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. Vacant home and no one on site to sign for receipt. Attempted to contact builder and left message with my findings."

"Arrived on site for unit not operating and shows error code. Upon arrival,ran diagnostics and got error codesF8-E0 steam inlet valve error, and f8-E1 no water detected. Test unit and cold valve is correct. Found hot is not operating correctly. Remove hoses to test water pressure, cold pressure is correct. Found hot water pressure is incorrect. Test unit using cold wash cycle and unit operates correctly. Advised customer getting hot water pressure fixed. Unit is operating as designed. Job complete"

"Arrived on site to test unit for noise, customer stated that at times a rattling noise, loose noise during spin cycles will start but happens randomly, tested unit in multiple spin cycles and could not mimic the noise customer is explaining, inspected components under unit and could not find any failings parts, no signs of gear case failure and suspension are good, advised customer to monitor and if the noise returns make videos and call us Back, unit is running as designed no leaks detected job complete"

On arrival verified complaint of not completing cycle. Customer states unit does flood mode in the middle of the night. Found suds error on display and error code f0e2 for over suds. Ran diag test all components activated correctly. Advised to use affresh to clean their washer2x before continuing further use. Job complete unit is working as designed. No leaks detected during service.

Arrived on site for washer not get load wet . Ran diagnostics. No error codes . Valves and functioning properly . Ran couple different cycles all checked normal on filling . Recommended if failure occurs again to replace control. Charged 162.36 collected 186.71 AUTHO 993WYFJob complete

"Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. The customer showed me a video of what was happening and I did confirm the customers complaint. Checked underneath the washer and found a toy stuck underneath the washer, causing the cam to grind on top of the toy carrot. I removed the obstruction, replaced the splutch assembly, belt, and actuator. Fixed the shield cover and tested unit. Unit began to work and operate as designed. Call complete."

"Arrived on site for not making ice. Upon arrival, customer stated that she found switch in OFF position. Unit started making ice with no issues. I inspected unit and all functions operate as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for water not filling, customer stated that washer is shaking excessively because its not getting enough water, tested unit found basket holes not punched all the way, will need to replace basket to fix issue, ordering basket office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for gas smell. Test unit and found screw drilled in to the manifold. Relaxed manifold test unit and unit test good job complete.

"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. Vacuuming the system to under 500 microns, I monitored for an additional 15 minutes. The system was charged with the MFG recommended charge and started cooling as designed. No water connections to unit."

Arrived on site for dishwasher not cleaning dishes. Upon arrival found f4e3 in diagnostics. After further testing I found motor had failed. Replaced motor and tested unit. Found no leaks and dishwasher working as designed. Call complete

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit began to make a loud noise but over time began to get quieter. I placed the unit in diagnostics showing error code F8E6-water hazard. I cleared the code and tilted the unit back to inspect the gearcase. I found the pulley head dropped into the shield and damaged the shield and pulley (photos). I removed and replaced the pulley and cut away the damaged plastic from the shield and tested the unit. Unit is operating as designed. I am ordering the shield and scheduled return service for 01/05/24. No water leaks observed during service.; ordrng 1 W11409708 (Pulley shield)"

"Arrived on site for front right burner not operating. Upon arrival, inspected unit and found break on coil. Replaced front right burner and test unit. Burner now operates correctly. During test found front left and rear right burners do not operate. Found fracture in center coil of left front burner. Need to order Front left and rear right burner and right rear switch. Office to reschedule ; ordrng 1 W11171119 (Right rear burner) and 1 W11517959 (Front left burner) and 1 WP3149404 (Right rear switch)"

Arrived on site for door not sealing properly . Found spring in mullion not functioning properly . Replaced mullion . Also slight adjustment to leveling feet . Door is staying closed when shutting . No water leaks detected at time of service. Job complete

"Arrived on site with new transformer and bulb. Removed from over counter. Replaced transformer and bulb. Tested and still not heating. Replaced diode capacitor and magnetron. Tested and found no voltage going to high voltage side. Replaced control board, verified operation. Call complete."

"Arrived on site for not agitating. Upon arrival, ran diagnostics and there are no saved error codes. Test unit and shaft is rotating agitator is not catching. Removed agitator for inspection, found agitator has failed. Need to replace agitator WP3951744. Replaced agitator and test unit. Unit is operating as designed. Job complete"

"Arrived on site to inspect unit for error insert spout even after spout has been inserted. Tried to replicate issue, but could not get issue to arise while on site. Attempted to contact tech line but are closed for the holidays. Informed customer that air in the line can cause issues, said to run hot water through unit to attempt to bleed line of air to see if that fixes the issue in the future to help narrow down possible issues with unit. Job complete."

"Arrived on site for intermittent usage issues. Upon arrival. Power cycled unit. Confirmed connection to WiFi. Found ui is intermittently not responding correctly. Need to replace console. During replacement of console, the mounting brackets on left and right side are not correct and cannot be mounted. Uploaded picture on SD. Found 1 digit off on engineering code. Ordering correct panel. Office to reschedule ; ordrng 1 W11600355 (Control panel)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Install the new gaskets around the freezer door up on the top. The customer advised that he was unhappy with the repair. He advised that he was wanting the new door. I did advise him that if there are any further issues, that would be the next step. Advise the customer to give the unit a few days to notice any effect. Call complete."

Arrived on site to test unit for suction concerns. Test unit and unit working as designed. Job complete.

Arrived on site to test unit for leaking in ice maker compartment. Found fill cup on ice maker was frozen over causing water to bypass fill cup and leak into ice container. Removed obstruction and found no signs of valve weeping water. Advised to monitor. No leaks detected. Job complete.

KOCE500ESS20 Arrived to inspect broken glass. I found the inner pane had shattered. Disassembly of the door yielded no results of incorrect door and glass frame structures and I suspect the original pane had a manufacturing defect that caused the failure. I installed a replacement inner glass and tested. Operational test good.