We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Copperas Cove, TX 76522
Tyler
Job Details:
06/28/2024
Arrived on site for microwave not heating on all settings. On arrival found control had failed and not reading humidity sensor. Ordering W11100597 control. Will need office to report part status to warranty ; ordrng 1 W11100597 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model MH6110XBB0
Near Copperas Cove, TX 76522
Tyler
Job Details:
06/28/2024
"Arrived on site for microwave not turning on. On arrival found door switchs intact but thermal fuse blown. Found mag 4358059, 4158947 capacitor and diode 4158923 had failed. Will need findings reported on part status. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Killeen, TX 76542
Tyler
Job Details:
06/28/2024
Arrived on site for washer not completing cycles. On arrival found no errors but found diagnostics control led not on behind console. Replaced control w11607637 and tested unit.found no leaks and washer working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Killeen, TX 76542
Tyler
Job Details:
06/28/2024
Arrived on site refrigerator needing fill in/out lines to filter. On arrival found WPW10279884 packaged with incorrect line. Reordering WPW10279884 and will need to return with previous parts. Customer will also have EDR1RXD1 filter ready for testing.Rescheduled customer for 07/03/24; schdld next appmnt for 7/3 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Killeen, TX 76543
Tyler
Job Details:
06/28/2024
"Arrived on site for washer needing harness w11233717, and w10832724 motor. On arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Call complete"
We serviced a
MAYTAG DRYER
Model MEDP586KW0
Near Georgetown, TX 78626
Sterling
Job Details:
06/28/2024
"On arrival verified complaint of tripping breaker mid way into the cycle. Verified voltage and polarity are good. Visual inspection of the heating element shows damaged mount, replaced heating element and ran cycle 20 minutes. No issues found. Job complete installed wp3387747"
We serviced a
MAYTAG DRYER
Model MEDP586KW0
Near Georgetown, TX 78626
Sterling
Job Details:
06/28/2024
"On arrival verified complaint of not starting and not heating. Verified voltage and polarity. Inspected terminal block and thermal fuse. Both are good, ran test cycle and unit is functioning and heating correctly. Unit is working as designed. Found vent line is slightly crushed on original installation location. Job complete no parts installed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Leander, TX 78641
Miguel
Job Details:
06/28/2024
Arrived on site for grates not being level. Removed entire unit. Moved install brackets from front and back to the sides of unit. Installed new grate kit. Unit working as designed. No longer has a wobble. Call complete. W11214957
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Andice, TX 78628
Miguel
Job Details:
06/28/2024
"Arrived on site for dishwasher leaking from the upper rack. Upper racks leaks when moved forward. Found rack and dishwasher were not level. No error codes stored. Leveled dishwasher using front legs. Ran diagnostics and all components functional. Customer handed me the top utensil spray arm. I was able to properly reattach, advised customer rinse aid must be used. Call complete. No parts."
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS02FRSS1
Near Austin, TX 78732
Paul
Job Details:
06/28/2024
Arrived onsite for a compactor to install the foot pedal. I found the shoulder screws missing. Ordering 2 EA. WP780263 shoulder screws. It did not show me availability at the home so the office will need to RS. NO PARTS INSTALLED.; ordrng 2 WP780263 (Shoulder screw)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78732
Paul
Job Details:
06/28/2024
"Arrived onsite for a washer to replace the previous diagnosed parts. The customer was trying to run a rinse and spin when I arrived and the machine had stopped and the lid lock light and rinse were flashing. I replaced the broken lid and rusting hinges. I replaced the lid lock due to what was happening with the lid lock light. I ran another rinse and spin finding the machine filling and agitating properly but when it got to the spin cycle the motor was humming loudly and couldnt decide which direction to turn. I had correct voltage out of the control. I believe a winding is shorting when under a load and the motor was extremely hot. The new motor I opened had a broken mount but I was able to get it wedged in and test the washer in another rinse and spin cycle. The washer filled, agitated, drained, and then went into spin working as designed. Im leaving the broken motor on the machine so the customer can use it. Ordering W11026785 motor. RS for Wed 7/3/2024.; schdld next appmnt for 7/3 WED !"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Austin, TX 78748
Leonardo
Job Details:
06/28/2024
Arrived on site to test unit for unit not working. Test unit and found plugged behind unit came off when installers pushed unit back in. Secured power cord test unit and unit test good job complete. No parts used.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Dripping Springs, TX 78620
Tim M
Job Details:
06/28/2024
"Arrived on site to replace previously diagnosed part. Replaced trim vent (W11564642) and tested unit, unit is now functioning as designed, job complete."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near New Braunfels, TX 78132
Andrey
Job Details:
06/28/2024
"Arrived on site to test unit for cooktop hot and on are not turning off, tested unit found front right infinite switch shorted, replaced switch and lights turned off, unit is running as designed, job complete installed WP3148952"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78723
Matthew
Job Details:
06/28/2024
Arrived on site to check range for tripping breaker. Removed ground from terminal block and heated oven on broil for 30 mins and then switched to bake for 20 mins. Reattached ground wire and tested unit on bake and unit is no longer tripping the breaker. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78703
Matthew
Job Details:
06/28/2024
"Arrived onsite for ice making issues. On arrival found ice maker was functioning properly and had no issues since last visit other than a slight overproduction of ice. Just to make sure ran test to confirm normal operation. Found that unit would not pass a fill test. Called tech line for assistance. Spoke with tech and explained how everything seemed to be operating but now couldnt pass a fill test. Spoke to Andrew SR#7739394718. After several unsuccessful attempts tech recommended returning with Ice maker, fill tube and valve due to potentially frozen tube. Need to replace fill tube and ice maker. Office to reschedule. No parts replaced on this visit.; ordrng 1 W11646196 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Tim M
Job Details:
06/28/2024
"Arrived on site to test unit for grinding noise and no operation. Tested unit found shift actuator not shifting properly. Also when inspecting under the unit found cam has started to melt and teeth have been grinding together. Will need to order cam, belt, and actuator for return visit. Ordering parts, no parts installed, rescheduled for 07/03 AM.; ordrng 1 W10721967 (Splutch assembly) and 1 W11481722 (Actuator) and 1 W11239857 (Belt)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, TX 78736
Luis
Job Details:
06/14/2024
"Arrived on site. Found metal door trim assembly falling off door causing door seal issues,reinstalled trim kit correctly to door frame checked door operation good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near New Braunfels, TX 78130
Andrew
Job Details:
06/14/2024
Arrived on site to test unit for excessive shaking. Found suspension is shot. Also found gearcase has failed. Advised customer of failed gearcase. Customer stated she would be purchasing new unit. No parts replaced at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near New Braunfels, TX 78132
Andrew
Job Details:
06/14/2024
Arrived on site to test unit for dispenser motor not activating. Found blue wire in door to motor reading open. Recommend door replacement in stainless steel. Office to reschedule. ; ordrng 1 W11465916 (FC door)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Granite Shoals, TX 78654
Maurice R
Job Details:
06/14/2024
"Arrived onsite for washer not draining. On inspection found a basket full of water I flipped the unit and found the wires to the pump were broken off at the connector. I spliced in another connector so he can use his washer until we get back next week. Ordering a new lower wiring harness, no parts were installed during service. ; ordrng 1 W11591637 (Lower harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS4
Near Temple, TX 76504
Sterling
Job Details:
06/14/2024
On arrival verified complaint of no power. Found breaker is tripped. Inspected wiring and all looks good. Elements are not shorted. Ran bake element in component activation then the broil element. Both were activated for a longer period to allow moisture if any to cook off. Then ran bake cycle and unit reached 350 for the first time. Unit is no longer tripping breaker job complete no parts installed
We serviced a
KITCHENAID FREEZER
Model KRSC703HBS00
Near Austin, TX 78717
Paul
Job Details:
06/14/2024
"Arrived onsite for a refrigerator that is not cooling properly in the FC and not making ice. I temped the FC and found it at 32 degrees. The customer had a thermometer in the RC and it was showing 42 degrees. On arrival the RC side was trying to cool and I could hear the refrigerant spitting and stopping. I ran service test 4 and found the same thing happening when the FC was running. I found both coils clear of frost. There is either a restricted drier, failing compressor, or a leak in the system. Ordering W10779331 compressor, WPW10643261 RC evaporator, WPW10143759 drier-UV, & W11506635 access valve. Office to RS.; ordrng 1 W10779331 (Compressor) and 1 WPW10643261 (RC evaporator) and 1 WPW10143759 (Drier-UV) and 1 W11506635 (Access valve.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Sterling
Job Details:
06/14/2024
"On arrival verified complaint of noise during spin. Ran error codes and found none. Ran component activation and they all work but it squeaks hard in spin. Visual inspection of gearcase area shows no oil leaks, splutch is good, and motor is straight. Replaced belt and unit no longer squeaks. Job complete no leaks detected during service. Installed w11239857"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Temple, TX 76502
Sterling
Job Details:
06/14/2024
On arrival verified complaint of u it not filling. Ran error codes and found none. Ran component test and found water lines were reversed. Fixed water lines and found all components activate correctly. Ran quick cycle and unit does fill in cycle. Job complete no leaks detected during service. Unit working as designed. No parts installed
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Briggs, TX 78608
Sterling
Job Details:
06/14/2024
On arrival verified complaint intermittent continuous sparking in the burners. Replaced the remaining modules and harnesses. Unit is now working as designed job complete installed 2x w11320016 and 2x w11319687
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Briggs, TX 78608
Sterling
Job Details:
06/14/2024
On arrival verified complaint of unit not venting. Found both vent motors are running and have suction. Found vent in wall is blocked by either a louver or debris and will need to be cleared. Unit itself is working as designed. Job complete no parts installed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78717
Paul
Job Details:
06/14/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and the slider. The slider was broken and causing the issue. I was able to pull the wash plate off so I reinstalled the original. The customer had the machine in the garage and not connected to any utilities. The customer is going to set it back in place in the home and reconnect everything. Call complete.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW07
Near Cedar Park, TX 78613
Paul
Job Details:
06/14/2024
"Arrived onsite for freezer not cooling. Found the compressor not turning on. Gained access to the compressor compartment. I found the overload tripped on the start device. Used my test start device and capacitor to test the compressor. Found the compressor drawing 4.9 AMPS and being very loud. Everything else on the unit was running. The compressor will need to be replaced. ORDERING W11547313 Compressor, W11506635 Access Valve, and WPW10143759 UV Drier. Office to RS.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv Drier)"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Marble Falls, TX 78654
Maurice R
Job Details:
06/14/2024
Arrived onsite for dryer making squeak noise. On inspection turn dryer on for 15 and the noise never appeared. Gain access to the motored wheels. Tested the motor and found no noise from the motor. Tested wheels and found that the front wheels were no spinning. I installed new wheels on the front part of the dryer and now the spin freely. The dryer is operating as designed. 4392067
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Austin, TX 78758
Scott
Job Details:
06/14/2024
Arrived on site for left front dual burner not working . Found dual inf switch failed . Replaced switch WPW10434452 . Burner is heating on both rings on burner . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78758
Scott
Job Details:
06/14/2024
"Arrived on site for no cool fridge . Found compressor humming very loud . Pulling 5-3 amps . Replaced start device WPW10197428. No change . Ordering compressor,evap, nitrogen ,r600 ,service port ,uv drier ,weight 3 hrs . No water leaks found ,and left off at breaker . Call to set return . ; ordrng 1 W11578004 (Evap) and 1 W11635510 (Compressor) and 1 Serviceport and 1 Uvdryer and 1 R600kit and 1 Nitroge and 1 Weight3hrs."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Scott
Job Details:
06/14/2024
Add on Arrived on site for dryer running really loud and shutting off after about 20 seconds . Checked voltage at terminal block and found hot neutral. Electrican was on site and fixed wiring . Reran unit all checked normal. No lint build up . No parts installed . Job complete
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Bartlett, TX 76511
Lou
Job Details:
06/14/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the door assembly being warped, I removed and replaced the door assembly and tested and found the door continues to be difficult to open and close. I removed and replaced the front panel and installed a new spill guard seal and strike and tested the door operations and the unit is operating as designed. No lint observed during service, job completed. W10316619, WPW10363967, W11633119-2x, W11633313, W11633281, WP279368, W10861521, W11429589, W11429587"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78633
Lou
Job Details:
06/14/2024
Arrived on site to inspect dishwasher error codes. Upon further inspection I found the display show F8E4 error and FAE1. Cleared the codes and continued with testing and found the unit tub full of soap suds. Removed the toe plate and found the drip pan with soapy water inside. Also found the unit failed to complete testing due to a faulty vent. I found the suds issue is due to the customer using the incorrect detergent. I cleaned the drip pan and removed and replaced the float switch and cleared the suds from the unit. Due to the faulty vent I am ordering the vent assembly and main control and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/21/24 (KC). Recommended the customer not use the unit until I return. Not water leaks observed during service. W11545764; ordrng 1 W11414073 (Vent assembly) and 1 W11410062 (Control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78633
Lou
Job Details:
06/14/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door panel having rust and the vent assembly leaking water, I removed and replaced the outer door panel and vent and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. WP8268961, W11684259, W11613483"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Georgetown, TX 78628
Lou
Job Details:
06/14/2024
Arrived on site to inspect range cooktop burner not working. Upon further inspection I tested all cooktops burners and found the front left burner not operating. Gained access to the switches and found the front left burner harness switch not fully connected to the switch. Gained access to the burner Andrew tested voltage at the burner and got 240V at the inner and outer elements. Reassembled the unit and retested and unit is operating as designed. Job completed. No one available to sign for receipt. No parts installed.
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Austin, TX 78722
Matthew
Job Details:
06/14/2024
Arrived onsite to replace failed cooktop. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78722
Matthew
Job Details:
06/14/2024
Unit in 568. Arrived onsite for sprayer not working. Found center arm failed not staying connected to manifold. Replaced spray arm. Unit is now functioning properly. Job complete. Used wpw10491331
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waco, TX 76706
Jonathan M
Job Details:
06/14/2024
Arrived on site for a dryer that is not heating. Inspected unit and work area. I checked voltage going to the unit and found proper voltage and polarity. I gained access to the heating components and found the thermal cut off open. I replaced the thermal cut off and tested the unit. I found the unit working and operating as designed. Call complete. 279816
We serviced a
WHIRLPOOL DRYER
Model LER7646AW0
Near Waco, TX 76711
Jonathan M
Job Details:
06/14/2024
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Customer advise of the unit was working fine up until recently and it just completely stopped heating all together. I checked voltage off the back of the unit and found 121 V from line one to neutral, 19.6 V from line 2 to neutral, and 90.6 V from line 1 to line 2 indicating an electrical supply issue. I filled up the electrical checklist and had the customer sign the incoming voltage waiver. The unit is working an operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waco, TX 76705
Jonathan M
Job Details:
06/14/2024
Arrived on site for a dryer that is not heating. Inspected unit and work area. I checked voltage and found proper voltage and polarity. I checked all heating components and found the element open. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76712
Jonathan M
Job Details:
06/14/2024
"Arrived on site for a dryer that is taking 2 to 3 cycles to dry clothes. Inspected unit and work area. The customer advised that since she bought it, the dryer takes 2 to 3 cycles in order to dry the clothes. She did say that the unit does tumble and heat. I tested the unit and confirmed the unit did tumble and heat. I checked behind the unit and found the dryer vent hose was about 15 feet in diameter and was sneaking over itself due to the long vent hose. I checked the vent hose for any signs of a clog or water residue. I could not find any issue going through the dryer vent hose and out of the wall. I did explain to the customer that the issue with their dryer was not the actual dryer, but with their vent hose. I recommend the customer change to a rigid aluminum style vent hose to allow the dryer to ventilate properly. The unit is working an operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB00
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/14/2024
Arrived on site for a cooktop that has display issues. Inspected unit and work area. The customer stated that he does not have any issues with the display but that the cooktop is completely cracked going all the way across. I did confirm the customers complaint and Im ordering the cooktop glass for repair. I rescheduled the customer to 6/20. No parts were installed.; ordrng 1 W11223301 (Cooktop)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Austin, TX 78759
Scott
Job Details:
06/14/2024
Arrived on site for water leaking from dispenser vent in door . No error codes found . Ran diagnostics all checked normal . Followed service pointer on vent dripping . Reset factory settings . Re ran diagnostics. All checked normal. No water leaks detected.no parts installed . Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Temple, TX 76502
Jonathan M
Job Details:
06/14/2024
"Arrived on site for a washing machine that wont power on. Inspected unit and work area. The customer stated that they think they found and corrected the issue because they cover on the drain pump had come off and I pulled off the drain pump connector to get it to drain. He advised that once he reconnected the drain pump connector, the unit drained and then started being able to turn back on. He also advised that he has run two cycles since without an issue. I checked the drain pump and found everything had been reconnected, and the no wires were split. I ran the unit through an auto test and found the unit working and operating as designed. The customer also complained about the basket hitting the sidewall consistently. I did find his unit was unlevel and his basket was resting up on the front panel, causing it to bounce when in the spin cycle. I leveled out the washer and the unit is working an operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL OVEN
Model WFES3530RS0
Near Georgetown, TX 78628
Lou
Job Details:
06/14/2024
"Arrived on site to inspect oven range door damage. Upon further inspection I found the range oven outer door glass and handle missing. I found the outer door glass sitting on counter top (photo) and I found the handle sitting on counter top as well (photo). I found the handle mounts were broken causing the glass to fall out. Tested the cooktop all burners are working. I am ordering the outer door glass, name plate, handle assembly, and the left and right trim pieces. Due to the availability of parts the office will schedule return services. No one available to sign for receipt. No parts installed ; ordrng 1 W11730234 (Handle) and 2 W11178521 (Name plate)s and 1 W11707153 (Outer glass) and 1 W10761018 (Left trim) and 1 W10761014 (Right trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Temple, TX 76502
Jonathan M
Job Details:
06/14/2024
"Arrived on site for a refrigerator that has a broken door switch. Inspected unit and work area. Upon arrival I found that the model and serial information we were sent was completely off. I updated the model and serial information and the customer had their closing documents on hand indicating the unit is under manufacture warranty. See photos. I found the freezer door switch was the issue in question. After looking at parts, I did find out the freezer door switch sent with me. What is the correct part number so I replaced the freezer door switch. I tested the unit and found the unit working and operating as designed. Call complete. W11396033"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78732
Paul
Job Details:
06/14/2024
Arrived onsite for dryer making thumping noise. I set it on a timed dry and noticed the thumping noise customer was hearing. I disassembled the dryer and found the noise coming from the front left roller. I replaced the roller and tested the dryer. The dryer operates as designed. Job complete. INSTALLED 4392067 repair dry.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Braunfels, TX 78130
Andrey
Job Details:
06/14/2024
"Arrived on site to test unit for timer issues, tested unit for cracked knob and stripped timer shaft, timer comes with a new knob, replaced timer and knob and tested, unit is now running as designed, job complete installed W11685947"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrey
Job Details:
06/14/2024
"Arrived on site to replace previously diagnosed main harness, replaced and tested, unit is now powering on and not tripping breaker, turned on all burners and preheated oven to 350 with no issues, unit is now running as designed no leaks detected job complete installed W11465032"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Georgetown, TX 78633
Lou
Job Details:
06/14/2024
"Arrived on site to install previously ordered and diagnosed part. Per previous techs diagnosis, I removed and replaced freezer door and tested operations and unit is operating as designed and door is sealing properly. No water leaks observed during service, job completed. 12977880SQ."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Leander, TX 78641
Miguel
Job Details:
06/14/2024
Arrived on site for grates not sitting correctly. Right hinge was order. I removed cooktop. Replaced right hinge and unit is still not holding properly. Seems to have warped grates. Still a wobble. I can remove off hinge and angle it so wobble stops but thats not how it works. Needs grates again. Submitted for research.; ordrng 1 W11214957 (Grate kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Georgetown, TX 78633
David Z
Job Details:
06/14/2024
"Arrived on site to diagnose washer vibrating when in use/spinning. Tested unit and confirmed there was a noticable shimmy. I found the unit was heavily leaning to the right side and needed a leveling adjustment. Leveled the unit and ran some laundry in it. Found normal amounts of vibration now, nothing excessive at all. Also advised that the unit will vibrate less once it breaks in a bit, and suspension isn't as stiff. Unit working as designed, customer also verified improvement. Repair completed, no parts needed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Jarrell, TX 76537
Gerry C
Job Details:
06/14/2024
"MED4500MW0 Arrived to inspect operation failure and install previously ordered part. I replaced the failed door switch and then found the cause of the motor not starting was due to the thermal fuse testing open. The unit had severely restricted airflow and the customer fixed the issue while I was repairing the dryer, which I was able to verify as corrected at the end of service testing. I went to our warehouse and retrieved the required thermal fuse and installed. All functions returned to the unit and it heated and cycled as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Kyle, TX 78640
Tim M
Job Details:
06/14/2024
"Arrived on site to test unit for clicking noise during agitation. Found no stored error codes. Ran diagnostic cycle no clicking noise being made. Removed washplate and found hair and debris has wound up on the gearcase shaft and the teeth on the washplate have started to rust and wear down. Removed hair and debris and replaced washplate (W10752283). Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Wesley
Job Details:
06/14/2024
"Arrived onsite and used retainers to repair kickplate. WPW10503548, WPW10503548"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Marble Falls, TX 78654
Maurice R
Job Details:
06/14/2024
Arrived onsite for previously diagnosed parts. I installed the new UI on to unit and calibrated the unit. Ran diagnostics and it completed with no problems. The washer is operating as designed and no water leaks detected during service. W11106748
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details:
06/14/2024
"Arrived onsite for ice machine not producing ice. On inspection the ice plate looked like a mountain range. Could tell the unit was starving for water. I turn unit off and pulled the filter, the water started to flow with out the filter installed. Customer said filter was only a few months old, informed the customer that there is a lot of construction happened in the area and the dirt in the water line will be high. The Ice Machine is operating as designed and no water leaks detected during service. No parts were installed in the unit."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Andice, TX 78628
David Z
Job Details:
06/14/2024
"Arrived on site to diagnose washer that was not advancing in cycle. Customer clarified that it does seem to progress, but certain loads do not get fully wet. Customer has since reduced load sized. I checked for errors and found no errors present. Ran a cycle and found appropriate fill levels being met. Called tech line to confirm fill levels, SR7739303184. Customer advised to use heavier load settings for additional water, and to keep basket no more than half full for best results. Advised extra large items such as comforters may not get fully submerged and soaked and are better suited for a commercial sized unit. Could not create any failures and verified all functions working as designed. Repair completed, no parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF04
Near Austin, TX 78749
Luis
Job Details:
06/14/2024
"Arrived on site for no ice,water leaking and cooling issue. Found frozen drain,icemaker running through a constant cycle,ice box fan not running,ran ice box fan test passed,found during normal cycle damper opening and closing. Diagnosed unit will need drain kit,icemaker and control ordering parts. ; ordrng 1 W10882923 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
David Z
Job Details:
06/14/2024
"Arrived on site to diagnose refrigerator that was dispensing water slowly. Tested unit and found barely a drip coming out of the dispenser. Traced lines back to the isolation valve as the point of slow dispensing. Wall pressure good. I removed and replaced the isolation valve and retested. Verified improved flow, but filter was also causing some slow filling. Replaced with customer provided filter and verified proper operation. Parts used - W11482025"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Austin, TX 78736
Luis
Job Details:
06/14/2024
"Arrived on site for door not sealing. Found freezer door not sealing correctly,adjusted door checked door operation good. No parts used."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Austin, TX 78738
Luis
Job Details:
06/14/2024
"Arrived on site. Removed cover ran diagnostics adjusted tubing ran fan motor test passed,ran compressor high speed test informed customer noise is normal due to variable speed compressor,reassembled unit. No parts used"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78738
Luis
Job Details:
06/14/2024
"Arrived on site for noise complaint. Customer played video of issue,noise comping from compressor compartment,removed panel,ran test 39 and 150w compressor powered on found vibration noise,adjusted tubings away from housing,reassembled unit loud vibration noise no longer present,ran test 40 let unit run no odd noise,ran evaporator fan no odd noise. No parts used."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details:
06/14/2024
"8021 Arrived on site for water leaking. Unable to find leak,unit not leaking at time of visit,per customer description all lights off and water in bin,diagnosed a defective drain pump replaced drain pump,ran water through pump water drained checked all tube and water connections no leaks. Used w11539855"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78747
Luis
Job Details:
06/14/2024
"DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for not cooling in fresh food section. Weak air flow to fresh food section,removed evaporator cover no ice build up,fan running,replaced thermistor,fan and control box,reassembled unit checked air flow good. Used w11546690,wp2315549,wpw10384183"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near New Braunfels, TX 78130
Andrey
Job Details:
06/14/2024
"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, no leaks detected job complete, installed W11728016"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Mustang Ridge, TX 78610
Luis
Job Details:
06/14/2024
"Arrived on site for water leaking. Removed kickplate ran icemaker fill found water leaking between line and connector,replaced connector cut off damaged section of line,ran fill test no leaks. Used Wp2198677; used 1 Wp2198677 (Connector) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Bastrop, TX 78602
James K
Job Details:
06/14/2024
"KDTE204KPS2 Arrived on site to replace faulty part. Proceeded to replace W11462456 drain pump. Upon re testing, found unit triggered F10E5 error (diverter error) Ordering W11460946 sump assy. Customer agreed to reschedule June 19th. No water leaks detected at this time. ; ordrng 1 W11460946 (Sump assy)"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Leander, TX 78641
Miguel
Job Details:
06/14/2024
Arrived on site for vent hood turning off for about 2 sec then turns back on. This happens after running for about 10-15-25 min. Unable to duplicate. Ran on high for 30 min and it never turned off. Called tech line. Explained findings. When boost expires it will shut off and switch back to high. This is normal. Did not recommend control replacement. Sr#7739303043
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Scott
Job Details:
06/14/2024
Didnt give permission to leasing office to enter when not home . Large dog . Office will need to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Leander, TX 78641
Miguel
Job Details:
06/14/2024
"Arrived on site for dishwasher leaking. Replaced previously order parts, adjuster pieces and pump/motor assembly. Advised customer filter needs to be cleaned regularly and use dishwasher cleaner every 3-6 months. Ran test mode. Verified operation. All components working, no leaks. Rack functioning as designed. Call complete. WPW10195839, W11177741, WPW10546503, W11665769, WPW10195840"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Scott
Job Details:
06/14/2024
Arrived on site for no cool fridge . Found evap covered in frost build up. Ran diagnostics all checked normal. Let heater run to help in defrosting freezer. All thermistors in normal resistance . No air gaps in gaskets . Replaced diffuser and control to be proactive . No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Leander, TX 78641
Miguel
Job Details:
06/14/2024
Arrived on site for broken cooktop. Found glass broken over burner. Cleaned out debris from burner. Replaced cooktop. Verified operation. All burners working as designed. Call complete. W11178791
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Miguel
Job Details:
06/14/2024
"Arrived on site for dryer making noise. Removed top panel. Found pulley wheel making noise, removed drum. Installed dryer repair kit. Verified operation. Call complete. 4392065"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Kyle, TX 78640
Tim M
Job Details:
06/14/2024
"Arrived on site to test unit for broken strike. Found strike is broken, replaced strike (W11457841) and tested unit, unit is now latching and all components properly engaging. Unit is running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78731
Matthew
Job Details:
06/14/2024
Arrived onsite for unit making ice slowly. Customer stated thermometer placed inside FC fluctuates between 0-20 degrees. Checked temps and read 10 degrees. Ice bin had only about 2 batches worth of ice. Found weak air flow from fan moving up through the air duct over the ice maker. Ordering Evaporator fan motor assembly. Office to reschedule. No parts installed on this visit.; ordrng 1 W11631623 (Evaporator fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Tim M
Job Details:
06/14/2024
"Arrived on site to install previously diagnosed parts. Replaced evaporator fan harness (W11033168), support (WPW10389152), damper (WPW10248595), evap cover (WPW10501260), and control (W10843055). All components are now properly engaging and unit is running as designed. Advised customer to place bottle of water in the freezer, once bottle is frozen solid unit is ready to use. Also advised that ice maker will be the last thing that starts operating. Unit is focused only on cooling both cabins. No leaks detected, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Austin, TX 78738
Leonardo
Job Details:
06/14/2024
Arrived on site to test unit for unit not starting. Test unit and found control board not sending correct signals. Replaced board test unit and unit filling with water but wash motor not coming on. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. Unit was not installed advised customer I couldnt drill holes to cabinet that we dont do install. Job complete. W11416362. W11629911
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78738
Leonardo
Job Details:
06/14/2024
Arrived on site to test unit for rust in tub. Test unit and found rust in tub and inner door right side and front panel on bottom left side when door is open you can see it. Will order new inner door and outer door. Office to reschedule ; ordrng 1 W11659651 (Front panel) and 1 W11559689 (Inner door) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV01
Near Bastrop, TX 78602
James K
Job Details:
06/14/2024
"WRF954CIHV01 Arrived on-site ice not dispensing. Upon arrival, the ice in the container is clumped together. Proceeded to dispenser water with measuring cup and was getting 4oz after 2 seconds. Called techline and spoke with Art SR# 7739303415 and advised to reduce water pressure to correct pressure. Unit is functioning as designed. No water leak detected at this time. No parts replaced."
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Bastrop, TX 78602
James K
Job Details:
06/14/2024
"MED7230HC3 Arrived on site to replace ordered parts. Upon arrival, replaced W11413567 panel control and W11406679 console. Unit is now functioning as designed. No water leaks present at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
James K
Job Details:
06/14/2024
"KDFE104KPS0 Arrived on site for door falling down. Upon arrival, pulled out unit halfway and found hook to spring came apart. Inspected behind the thermal blanket and found factory grease on thermal blanket directly behind the area where the hook separated from the spring. Adjusted thermal blanket by installing back to proper position not allowing thermal blanket to meet with the hinge area. Re attached hook back to spring. Re tested and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manor, TX 78653
James K
Job Details:
06/14/2024
"WRS588FIHZ04 Arrived on site for freezer condensation. Upon arrival, found 4 inch sweat mark on the FC door directly parallel to the ice cage. Called tech line SR# 773930037 and advised to replace door and ice cage due to the gap between the liner of the door and the out part of the ice cage meet (photo attached) Ordering W11566705 FC door (stainless), W11558186 ice cage. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11566705 (FC door (stainless)) and 1 W11558186 (Ice cage)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Manor, TX 78653
James K
Job Details:
06/14/2024
"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer informed unit tripped after 5 minutes of using oven. Tested unit by setting to Broil 500 degrees F. Setting ran for 12 minutes without tripping breaker. Proceeded to switch to Bake 500 degrees F and waited for 10 minutes and breaker did not trip. Spoke with Safety Team to document. Unit is functioning as designed. No parts replaced"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Leander, TX 78641
David Z
Job Details:
06/14/2024
"Arrived on site to install previously diagnosed sump and motor assembly. Replaced part and retested. Verified proper operation, no water leaks present. Parts used - W11613479."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HW3
Near Driftwood, TX 78619
Tim M
Job Details:
06/14/2024
"Arrived on site to replace previously diagnosed part. Switched orientation from RH swing to LH swing and installed door assembly (W11701946). Tested unit, touch screen is working and unit is working as designed, advised customer to connect unit to wifi, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Killeen, TX 76549
Gerry C
Job Details:
06/14/2024
WTW6120HW1 Arrived to inspect not draining. I found the wires for the drain pump were both visibly damaged at the pump wire guide. I was able to correct the wire issue and verified operation. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Killeen, TX 76549
Gerry C
Job Details:
06/14/2024
"WTW5010LW0 Arrived to inspect door lock not working. F5E3 was the only stored error and I cleared for testing. The lock would attempt to latch, but could not. I removed and replaced the latch and strike and tested. All functions resumed and no leaks were observed during service."
We serviced a
WHIRLPOOL WASHER
Model RAX4232KQ0
Near Killeen, TX 76542
Gerry C
Job Details:
06/14/2024
"RAX4232KQ0 Arrived to inspect washer not draining. I found the unit was fully locked up and would not rotate in either direction. Inspection revealed the oil had leaked from both seals due to the vent being obstructed. Office to order gear case and spin clutch, due to oil contamination. No leaks observed during service. ; ordrng 1 3360629 (Gear Case) and 1 285785 (Spin Clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWB00
Near Harker Heights, TX 76548
Gerry C
Job Details:
06/14/2024
"ED5LHAXWB00 Arrived to inspect no cool. The customer advised the unit had lost power and all internal lights and did not operate. Upon testing, the unit operated as designed and had full function, including cooling and all fans. I inspected all connections and found the main connector within the control area not fully seated and corrected. Operational test good, no water connections present."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Harker Heights, TX 76548
Gerry C
Job Details:
06/14/2024
"WFE535S0LS3 Arrived to inspect oven temperature issues. I found the customer had an aluminum catch pan and removed for testing at 350?. The unit claimed preheat with an internal temperature of 370, climbing out to 381 and the declining. Cycling was 319, 376. The unit was within specifications and I advised the customer. I discussed the placement of the aluminum catch pan and how it can adversely affect heating. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, TX 78628
David Z
Job Details:
06/14/2024
"Arrived on site to replace damaged water line in refrigerator. Was able to extract the snapped off section of hose, and also removed a damaged section. Applied new water line and couplers. Unit now working as designed. Parts used - WP2198677 x2, W10861184, W10823511."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, TX 78626
David Z
Job Details:
06/14/2024
"Arrived on site to diagnose refrigerator not cooling at all. Examined unit and found the compressor is running but has abnormal almost electrical noises coming from the compressor. No heat found in condenser either, unit acting like it's not moving any refrigerator. Ordering sealed system repair. Office to schedule SS repair.; ordrng 1 W11546605 (Evaporator) and 1 W11557671 (Compressor) and 1 W11632924 (Condenser) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, TX 78653
James K
Job Details:
06/14/2024
"WFE320M0JS3 Arrived on site for stained cooktop. Upon arrival, confirmed closing date of home is within 30 days (photo attached) and also confirmed cooktop needs to be replaced (photo attached) Ordering W11178791 cooktop (black). Customer agreed to reschedule June 21st. ; ordrng 1 W11178791 (Cooktop (black))"
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Killeen, TX 76542
Gerry C
Job Details:
06/14/2024
"WED72HEDW0 Arrived to inspect non-starting and failure during operation. The customer advised both issues had occurred and upon initial testing, I found the relay could be heard, but there was no drum operation. Testing at the motor relay, I found line VAC present to the circuit, ruling out the control assembly. Inspection of the motor circuit revealed all connections with very good continuity of circuit, but the thermal fuse was open again. During testing I noted a pathway between N and G with the machine unplugged and found the it incorrectly wired, I corrected at the terminal block, solving the issue. Further testing revealed the main control heater relay had failed, welding the terminals shut with a constant connection and resistance of 39.8 ohms. Replacing the thermal fuse and and control, the unit resumed full normal operation and heated and cycled as designed. Airflow testing was sufficient and I advised the customer."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Liberty Hill, TX 78642
Maurice R
Job Details:
06/14/2024
"Arrived onsite for range front right burner not working. On inspection found the igniter was sparking to the side and not to the burner cap. I gained access to the igniter wire and found oil on the wire. I pulled and cleaned the wire with soap and water,then dried it. Reinstalled the igniter wire and tested the burner. The burner is working as designed now and no gas leaks detected during service. No parts were installed. If problem persists Order igniter wire for trip back."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Killeen, TX 76549
Tyler
Job Details:
06/14/2024
"Arrived on site for refrigerator not cooling. Upon arrival found temps in both compartments at 47/2, and ice bin was full. Found large defrost issue in rc evap coil and found the following results for thermistors P5 1&2 5.89k, p5 3&4 20.9k, p8 1&2 20.3k p8 3&4 8.83k. Found rc thermistors had failed along with two large gaps in defrost drain line near compressor, rescheduled customer for 06/20/24 as well as instructed customer they would need to defrost unit for at least two days. Will need to bring back parts sent for repairs as well as clear silicone for gap. ; ordrng 1 Clearsilicone (Clear silicone)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Killeen, TX 76549
Tyler
Job Details:
06/14/2024
Arrived on site for washer not draining. Upon arrival found no errors in diagnostics. Ran unit through multiple tests including filling tube up twice to the max level but found no leaks or failures. Unit works as designed Call complete