"On arrival verified complaint of ice forming in RC section. Spoke to GC and attempted to replace gasket on adapter behind ice maker. After removal of gasket and attaching to the old gasket as two layers was unable to compress gasket car enough to seat ice maker. Spoke to GC and was advised to order another adapter. Also needs RC evap drain pan for cracked pan and ice maker for costing flaking off. Installed adapter W11126056 ordering adapter W11126056, drip pan W11457241, office to Resch as customer is unsure of availability ; ordrng 1 W11126056 (Adapter) and 1 W11457241 (Drip pan) and 1 W11658802 (Ice maker)"

WOED3030LS01 Arrived on site for a in wall tripping breaker per client. Upon arrival found breaker was already flipped. Flipped breaker back on preheated both top and bottom same time to 500 degrees. Both preheated to 500 degrees without without flipping breaker. Preheated again after letting both cool down back to 500 degrees and once again product did not flip breaker. Notified client to get with the home builder to replace breaker if it happens again. Product working as it's designed.

"Arrived on site to inspect washer going out of balance and shaking during spin. Upon further inspection I found that the basket has a manufacture defect in that the holes for draining are not fully punched out. Because of this, the unit is not able to drain the water and it is going out of balance. I am ordering a basket W11172199. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W11172199 (Basket)"

Arrived on site to inspect dishwasher not draining. Upon further inspection the customer advised that the unit is not heating or drying as well. The customer also pointed out that both racks are rusting (photos). I checked the resistance of the heating element and it read open. Upon further inspection I found that the filter needed to be cleaned and also that they had standing water in their sink causing the dishwasher to drain slow. I informed the customer that the drain needs to be kept clear for the dishwasher to drain properly. I replaced the heater and I am ordering the top and bottom rack. Office to schedule return service. No water leaks observed during service. W10781857 W11169039; ordrng 1 W10781857 (Lower rack) and 1 W11169039 (Upper rack)

Arrived on sitee to install previously diagnosed and ordered parts. I installed the knobs and adjusted the flame height per customers request. Unit is operating as designed. No gas leaks observed during service. W11366438

Arrived on site and adjusted simmer flames to recommended. Unit is now working as designed. Job complete.

Arrived onsite for clothes damp in dryer. I ran a timed dry and confirmed that the dryer is heating properly. Customer has had vent issues In the past and said she was just wanting to confirm her dryer is operating as designed. She also stated that the towels would take more than one cycle to dry. I advised customer that the towels will take longer depending on load since the towels hold more water than just regular clothing. I advised the customer to get her vents cleaned yearly as she only does 2-3 loads every week. The dryer is cycling and heating as designed. No problems found at time of service. Call complete. No parts installed.

Arrived on site to test unit for door seal not installed properly. Verified seal was twisted causing gaps between inner door and console. Replaced seal(W11412696) and completed diagnostics with no issues. Advised customer on cleaning cycles and use of soap to prevent over sudsing into overflow pan. No leaks detected at this time. Job complete.

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, during spin unit is making a tapping or clicking noise. Could not mimic in diagnostics but in customers video unit is getting very unbalanced. Gained access to inside of the unit and found the source of the noise is the rear right shock. When moving the tub in a certain direction a clicking noise would form. Replaced shocks (W11316766) X4 and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for gas smell after using burner. Turned gas on to the unit with out turning any burners on for 10 minutes to let gas build up and checked regulator and all burners and valve with a gas detector and no leaks present. Turned burners on and then turn them on to check if valves are closing and no leaks present at all. Job complete. NO LEAKS PRESENT AND NO PARTS USED

"WRF555SDFZ11 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace control board and water valve. Still same issue. Spoke with Jake from techline SR#7739983474 and recommended to order another main control. We tested pink to white wire on the auger connection and reads no voltage when dispensing. Checked pink to black/red wire on P3 and no voltage. Checked white on P1 and pink to P3 and no voltage. Entered diagnostics snd checked for door switch and works fine. No water leaks present at this time. Office to reschedule ; ordrng 1 W11399844 (Main control)"

"WRS335SDHM06 Arrived on site for ice maker not working. Upon arrival, found ice try to be twisted. Proceeded to replace W11700250 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for blower wheel replacement. On disassembly found blower wheel stripped on motor shaft. Needed to replace wheel and motor. Replaced both and tested. Unit is now functioning properly. Job complete.

Arrived onsite for unit leaking gas. On arrival inspected unit. Used 2 different gas sniffers and found no indication of a leak. Tested unit and did find igniter was having issues on reigniting after preheat. Gas smell due to failed ignition process. Replaced igniter. Tested and unit is now functioning properly. Job complete. Used w11524031

Arrived onsite and found unit operating with failed airflow causing unit to take a long time to dry. Cleared outside obstruction. Unit is now operating as designed. All checks good.

Arrived onsite for oven with control locked. Upon arrival I tried unlocked the controls and the unit locked controls again right away. I performed a power reset and the issue still occurred. The console controls have gone bad. I replaced the console and the unit no longer locks itself. Unit is now operating as designed. Call complete. Installed W11296171 console.

"Arrived on site to install replacement wine cooler door. Removed existing damaged door and attempted to replace. Once I removed the plastic from the door I found 2 spots the door was damaged, one on the hinge and one on the left side of the door. Reordering a new door to resolve. Returning tech to return defective door. ; ordrng 1 W11684718 (RH Door)"

On arrival verified complaint if unit making a thumping sound. On inspection found rollers and blower are worn. Replaced repair kit and blower. Unit is now working correctly job complete installed wp694089 and 4392065

Arrived onsite for washing machine draining while filling. Upon arrival customer stated it wouldn't do anything but drain. I confirmed it would continously drain and will not stop when I pulled the water pressure line. The control has gone bad. I replaced the control and as I was running a diagnostic cycle I found there to be a clicking noise underneath when trying to spin. The cam or actuator will also need to be replaced. Ordering W10721967 cam and W11481722 actuator. Office to rs.; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator)

"On arrival verified complaint of unit taking to long to dry on sense dry. Time dry works fine. Ran vent test and it passed. Voltage and polarity are correct. Ran diag test and all sensors passed. Ran time dry and confirmed unit heats correctly. Ran sense cycle with wet towel on sensor and temp sensor in unit. Unit functions correctly. Customer concern was that unit would add more time and keep drying when clothes were still wet. Advised customer this is normal function of unit. Unit does not keep running once clothes are dry. Customer was also use eco boost which extends dry time, advised for customer satisfaction to not use this setting. Job complete no parts installed."

"Arrived on site to inspect wall oven microwave combo unit with microwave not working. Upon further inspection, the customer advised they were heating up something in the microwave and then they heard a loud pop and it stopped working. I pulled the unit out and gained access to the microwave components above the microwave. I found the fuse was bad and I removed it. Using my 20W jumper, I jumped the fuse housing and attempted to test the microwave. I found the interior light was on and tested for 30 seconds. As soon as I pressed start, the microwave relay clicked and the unit shut off. I inspected the microwave control, inverter board, magnetron, thermostat, switches, filter board and all checked good. I tested voltage at the filter board and found no voltage. I tested voltage at the bus fuse and found 120V, but no voltage going to,the filter board. I removed the bus fuse and tested and found it open. Replaced the bus fuse and found voltage at the filter board. Retested the microwave and again the relay clicked and the unit shut down. I found no voltage at the filter board again and the new bus fuse was open. I traced the wiring harness back to the main control on the side of the unit and found white dust on a few relays and found one of the relays that looked to be slightly melted (photos). Also found the white dust on the panel where the control mounts (photos). I am ordering the main ACU, fuse, and bus fuse, along with CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/30/24 AM first call (MS). No parts installed.; ordrng 1 W11261167 (Main control) and 2 WPW10017410 (Bus fuse)s and 1 W11188752 (Fuse) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AS 1ST CALL)"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display showing the do not unplug symbol. I cycled power at the breaker and attempted to place the unit in diagnostics and the unit failed and do it used to flash the do not unplug symbol. Due to not being able to get the unit into diagnostics, I am ordering the control panel and scheduled return service for 09/30/24. No parts installed.; schdld next appmnt for 9/30 MON !"

Arrived on site for control not responding to input. On arrival confirmed issue and found control keys stuck. Replaced control w11536794 and tested unit. Found range working as designed. Call complete

"Arrived on site ,replaced new bezel W11237158 with random screw with right length and thread . Ran calibration and test wash . All checked normal. No water leaks detected. job complete"

"Arrived on site. Installed foam gasket under freezer door gasket on lip,watched service videos on issue to confirm placement,uploaded pictures. Used w11159728"

Arrived on site for washer not completing cycles at random. On arrival found no harness breaks or ACU failures. Found no errors in diagnostics. Found screws to actuator loose and actuator sensor not in position. Replaced actuator and tested unit. Found washer working as designed with no leaks call complete

"WTW4955HW3 Arrived on sir for unit turning on on its own. Upon arrival, checked error codes and found F3E1 pressure system fault. Cleared code. Proceeded to inspect pressure hose and found no clogs. Unit need main control. Called Safety Team and spoke with Angie SR# 7739938035 and authorized to repair unit un warranty. Authorization #W1CBWU1WPL1. Control board was not received however it was ordered. No water leaks detected at this time. Customer agreed to reschedule Sept 30. Customer is requesting first call in the morning. ; schdld next appmnt for 9/30 MON AM"

"WDF331PAMS0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11613566 control and W11647669 console. Ran diagnostics and unit is now functioning as designed. No water leaks detected at this time."

"#1223. Arrived on site for ice build up and popping noise. Found popping noise from hinge assembly with door opened,per service pointer ordering shim and extension kit,found ice build on liner wall,door sealing,previous company replaced gasket multiple times found gasket ripped on corners and liner pulled away from door. Ordering a new freezer door and upper hinge assembly. ; ordrng 1 W10800794 (Freezer door) and 1 W11171640 (Shim hinge) and 1 2267193 (Extension) and 1 W11673500 (Hinge)"

"Arrived on site replaced inner door panel,latch kit, seal and adhesive WP695737, 279570, WP279368, W10906683. Door is closing properly now ."

"Arrived on site ,replaced gearcase ,clutch,slider and drain pump. W10876600, W10754448, W10734521, W11393685. Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for washer still vibrating. Replaced gearcase,clutch ,slider W10734521, W10754448 W11449841. Suspension is in good shape . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for right rear burner not heating at all. Found terminal connection cracked and switch had burn marks on inside . Replaced element and switch W10911303, W11171119. Burner is now heating properly . Job complete"

"Arrived on site ,replaced light housing in Fz WPW10313917. No other issues found . No water leaks detected at time of service . Job complete ."

"Arrived on site for oven door not staying shut . Found hinges bent . Replaced hinges WPW10440013, WPW10388635. Door is staying shut . Job complete"

Arrived onsite and installed the bracket kit. Unit is now operating as designed. All checks good. Advised customer on repair. W11668672

Arrived on site for dryer not heating. On arrival found a clog in vent hose as well as a broken element coil. Replaced element wp3387747 and instructed customer on how to clear the vent in wall of home. Found dryer working as designed. Call complete

Arrived on site to install previously diagnosed control w11603810. On arrival reconfirmed issue and installed part. Tested washer and found it working as designed with no leaks call complete

Arrived on site for range needing front left burner. On arrival installed w11563195. Tested burner and found it working as designed. Call complete

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed,job complete installed W11598159"

"Arrived on site to test unit for not draining, tested unit found drain pump activating but not removed water, inspected disposal and found plug not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for not running properly, tested unit found broken wire on drain pump, fixed wire with butt splice, secured wire for in potential areas where harness can fail, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no cool,fridge . Found compressor not running . Getting voltage to inverter . Replaced inverter W11546982. Compressor now running . No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for not igniting, tested unit found all burners are getting spark but two front burners will not ignite and excessive gas smell present, opening top slightly and found broken orfice holder, ordered all holders and screws and will determine what is need when top is removed office to reschedule no parts installed ; ordrng 1 W11590058 (Front left orfice holder) and 1 W11590059 (Right front orfice holder) and 1 W11590060 (Rear left orfice holder) and 1 W11590248 (Rear right orfice holder) and 8 W11241230 (Orfice screws)s"

Arrived on site to test unit for both front burners not igniting correctly. Test unit and found clogged burner heads. Adjusted burner heads test unit and unit test good job compete. No leaks present NO PARTS USED.

Arrived on site to test unit for dispenser not staying close. Found damaged dispenser and replaced dispenser test unit and unit test good job complete no leaks present. W11705151

"Arrived on site to inspect unit for no power. Upon closer inspection found timer faulty and thermal cutoff and thermal fuse reading incorrect ohms. Replaced timer, thermal fuse and thermistor no change to unit. Ordering push to start, another timer and door switch. Rescheduled for 9/30USED W10857612 WP3392519 279816; ordrng 1 WPW10420741 (Start) and 1 W10857612 (Timer) and 1 WPW10237959 (Door switch)"

Arrived on site to test unit for left front and right front burner not staying light on low simmer. Test unit and found nothing simmer orifices clogged not allowing gas to go through to stay lite. Cleared clogged test unit and unit test good job complete. NO PARTS USED.

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, unit had no change, tested unit with new harness and spark module, unit had no change. Called tech line for recommendations, per tech line replace valve for front right burner. Office to reschedule. USED w11702865SR#7739986560; ordrng 1 W11703063 (Valve) and 1 W11703401 (Manifold)"

"Arrived on site for washer shaking. Customer also says the cold water does not turn off, he has to shut off the faucet. Diagnsotics shows f8e3. Test completed but with lots of problem noises. Inspected under neath and found black oil from gearcase covering all electrical components. Found a sock stuck between tub and basket. Unable to remove agitator so unable to remove tub. Unit does not pass bounce test. Suspension needed. Water valve assembly needed. Complete rebuild of tub needed. ; ordrng 1 W11127357 (Water valve housing) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw) and 1 W11095106 (Harness) and 1 W10902814 (Washplate) and 8 WP8533953 (Hub screw)s and 1 W10752187 (Agitator screw) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator) and 2 W11596033 (Actuator screw)s and 4 WPW10249633 (Gearcae screw)s and 1 W11685857 (Motor screw) and 1 Extratime (Extra time) and 1 Auth (Auth)"

"Arrived on site to test unit for no heat. Upon arrival customer stated unit heats but dry times are really long. Takes up to 4 cycles to dry a load of laundry. Tested unit, unit is heating. Ran a vent test, test shows venting is heavily restricted. Removed vent hose and ran a vent test, test shows good airflow. Issue is with the venting. Customer would need to hire a professional vent cleaning service and cease any use of the unit until venting is cleared out to prevent any components failures. Once vents are clean unit should return to normal operation. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for latching issues. Upon arrival inspected unit found catch and strike both damaged. Replaced catch (W11429587) and strike (W11429589) and tested unit, unit is now functioning as designed, job complete."

"WSR57R18DM02 Arrived to inspect cooling issue. Discussion with the customer revealed an issue where the machine would stop cooling and set off the temperature alarm. By cycling the breaker, the machine would start cooling again, in most cases and in a few, they had to cycle the breaker a second time. This leads to the control or other electrical items as the source. I attempted to recreate the issue via cycling within service mode and could not recreate it. The sealed system appeared to operate as designed and I could not verify the issue. The customer will contact us if the issue occurs again and I advised if it is not the sealed system, additional charges will apply. No water connections to unit."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and I could hear a faint thumping sound which sounded normal. The customer advised that there is a service light that will turn on while the unit is operating and then the unit will turn off. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I disassembled the unit and found a small amount of lint inside (before photo) and the rollers dirty. I removed and replaced the four rollers, tension pulley roller and belt (dryer repair kit) and cleaned all axles. I cleaned the inside of the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I advised the customer that the noise theyre hearing is normal operations noise and the unit is in good operating condition. No lint observed at the end of service, job completed. I recommended the customer have their vents checked/cleaned. 4392067"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the ice maker fill tube. Upon arrival, I was unable to remove the ice bin and found solid ice at the opening of the ice bin where the ice drops from the bin. Customer advised she didnt know she was supposed to unplug the unit to allow it to defrost before we arrived and there is nothing in previous techs notes to show that she was advised to do such. I advised my customer that I was going to have to reschedule to allow them to unplug the unit and allow it to defrost before I could remove the ice bin. I recommended the customer turn the breaker off and showed them how to do so. Also recommended they place towels at the front of the unit below the ice bin, on the floor and on the first shelf to catch any water that will leak. I asked that turn the power off 24 hours before we return on 10/02/24. Had customer sign waiver of damages when defrosting refrigerator. No repairs made today and scheduled return service for 10/02/24. ; schdld next appmnt for 10/2 WED !"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the recirculating pump tube and tested. Unit is operating as designed. After removing the tube, I found the walls of the tubing completely covered with lime scale debris. No water leaks observed during service, job completed. W10863947"

"Arrived on site for oven not heating . Ran diagnostic, no error codes . Igniter not igniting , not even sparking . Found no voltage to igniter ,or dsi control. Found loose wiring on main control . Fixed molex . Oven is now igniting on both bake and broil. Ran preheat all checking normal. No parts installed . No gas leaks detected at time of service . Job complete."

"Arrived on site to inspect wall bake/broil elements not working. Upon further inspection, the customer advised that the Bake function works fine, but the Broil function does not. I tested the unit in Bake and it started. Tested in Broil and when I pressed the Broil key, nothing happened except the beep sound when pressing. I tested the Keep Warm function and it too operated as designed. I placed the unit in diagnostics and found no error codes. While in diagnostics, I performed a hard reset on the main control and retested the Broil function and the unit is operating as designed. Job complete. No parts installed."

"KUIX535HPS01 Arrived to inspect ice production issues. Discussion with the customer revealed they had recently replaced the filter, but now there was still no water entering. I verified the filter was plugged and tested. With the filter out, I noted the water flow to be too little and I emoted and replaced the valve. Retesting, I found flow corrected and verified low water levels within service test mode. Customer mode filled to the high water mark on the first flush, but then overflowed to timeout on the production fill. I removed and replaced the circulation pump/level sensor assembly and the machine completed the initial flush and then second fill for production, at the correct levels. The home is a second one and I advised against leaving the machine on when the residence is unoccupied. Operational test good, no leaks observed during service."

MGD7230HC3 Arrived to install parts. I removed and replaced the broken igniter and console. I found the retainer for the console cable had been broken and I replaced the main control to correct. The unit began operating as designed and no gas leaks were detected during service.

"WOC54EC0HS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the magnetron, inverter and interlock Assy. I installed shims to prevent front vent contact with the cabinet and tested. The machine regained all normal functions and heated as designed."

"NEW ISSUE. Arrived on site for frost build up. Found frost on right side of freezer compartment,checked freezer door seal good,gasket sealing around cabinet on all sides,removed door,added adhesive between liner and cabinet,replaced slides tested door operation good,checked door seal good. Used w11658403"

"Arrived on site for lid locked. Upon arrival,ran error codes and get F9-E1 long drain. Inspected unit and found standing water in tub. Forced drain and pump energizes but there is only a small trickle of water draining. Will need to reschedule with 2 men due to being stacked and in tight cabinet. Ordering 2 men, 2 hour weigh and drain pump. Used model number on owners manual to get part number. Office to reschedule ; ordrng 1 W11458345 (Drain pump) and 1 2men (2 men) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for continued issues with unit not operating correctly. Upon arrival, customer states when using SANITIZE WITH OXI cycle the unit completes but never spins and leaves clothes soaking wet. Ran an exact cycle that customer is having issues with with laundry. Unit fills and begins agitation. After about :25 minutes from when cycle starts, at 1:06 mark just sits there doing nothing. At 1:01 mark starts slow agitating. At 1:00 begins a medium agitation. At :59 no movement. At :58 begins medium agitation. At :57 stops agitation. At :56 agitates again. This happens every minute until Minute :50, then mid way through :50 mark display switches to spin led. At :49 begins draining. Observed drains correctly. Unit display then darkens. Machine chimes, drains again for a few seconds then turns itself back on to start up cycle position for about a minute,then powers back off by itself. Contact techline for assistance. Spoke to Jeremy. Cannot get into diagnostics. Tech had me disconnect harness from UI to control and retry diagnostics. Am now able to get into diagnostics and get error codes F6-E3 ACU cannot hear UI, and F2-E1 UI stuck button. Tech recommended replacement of UI. Replace UI. SR# 7739941354. Replaced console W11162441I and control W11429620 at same time. Customer will monitor unit. Job complete"

Arrived on site to test unit for excessive shaking. Found two of the four shipping bolts were not removed. Removed bolts and completed diagnostics with the no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not heating. Found Tod was open and preventing heating. Office to reschedule with customer. ; ordrng 2 WP4449751 (TOD)s

Arrived on site to test unit for not being able to turn vent off. Customer stated when he uses cooktop fan will automatically turn on and he is unable to turn off when hitting cancel. Advised customer to use vent fan anytime using cooktop. Also advised moisture sensor is engaging fan unable to cancel until sensor is satisfied. Unit is working as designed at this time. No parts replaced. Job complete.

Arrived on site to test unit for not washing. Found error f4e3(wash motor not engaging). Verified proper voltage to motor. Replaced motor assembly(W11613479). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for RF burner staying hot at all settings. Replaced infinite switch(W10857622) and unit is now working as designed. Pushed unit back into cabinet and breaker tripped. Accessed terminal block and found block was damaged and L2 connections were just dangling causing arcing. Ordering terminal block. Scheduled for 10/01/24. ; ordrng 1 WPW10245259 (Terminal block)

Contacted customer and she stated she is not available. Customer provided photo of issue and attached to pics. Needing to order harness and office to reschedule. Customer stated she is a teacher and is not available until after 4pm on any day. ; ordrng 1 W11111807 (Power cord)

"Arrived on site to install previously diagnosed and ordered parts per previous technician. Upon installing the door, spring, and pin, I found that additional parts would be needed to complete the repair. I am ordering the lever 2180259 and door mechanism 2206423. Office to schedule return service. No water leaks observed during service. ; ordrng 1 2206423 (Door mechanism) and 1 2180259 (Lever)"

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and tested unit. Unit has proper ventilation. No signs or grounding or arcing out. Unit heated properly. Advised customer to monitor and if issue persists have contractor replace faulty breaker. Unit is working as designed at this time. No parts replaced. Job complete.

Arrived on site to inspect washer with error code for water supply F8E1. I placed the unit into diagnostics and started component activation testing. I observed very little water flow from the cold valve. The hot valve is operating fine. I checked the incoming water supply form the wall and both hot and cold water supplies are good. I am ordering the valve W11220230 I am scheduling for Monday 9/30. No water leaks observed during service ; ordrng 1 W11220230 (Valve)

"Arrived on site to inspect dishwasher not opening and closing properly. The customer advised that after initial installation, he experienced a leak from the dishwasher overnight and it had damaged his kitchen floor. He advised that he has already submitted a claim for the floor and that another representative from Home Depot came and fixed the leak. Upon further inspection I observed that the door was not smoothly opening closing. I observed that the insulation foam was not installed correctly and was getting caught in the hinge springs causing the noise and door to not close properly. As the unit was out I placed it into diagnostics and ran a diagnostic cycle and made sure all functions are operating without issues. I observed as all steps of the test passed and did not observe any leaks. I noticed that the unit was leaning a bit to the left so raised the left front leg and no the unit is level. I reinstalled the unit and the insulation correctly. Unit is operating as designed"

Arrived onsite for vent air circulating through the house and making small noise. Upon arrival I noticed the slow speed would make a slight noise. I explained to the customer that the installation of the duct was making the noise because when I pushed on it the noise would stop. Customer stated that the air coming from the top trim where the charcoal filter is was letting air flow out. I explained to the customer that the reason why is because there are openings at the top of the microwave where air can escape and that it is operating normally. Unit is operating as designed at time of service. Call complete. No parts installed.

Arrived on site to test unit for unit giving F8E4 error water on float switch. Found customer had loaded a baking sheet on the bottom rack that was to high making unit leak water in to float. Showed customer the problem and corrected the problem by removing baking sheet. Test unit and unit test good job complete. NO PARTS USED

"Arrived onsite for range tripping the breaker. I replaced the control, BROIL element, and BAKE element per protocol. I disconnected the ground and ran bake cycle to 500 degrees. When the range reached temp I re attached the ground and ran the unit on bake 500 degrees again. I advised Jesse to leave the range running for atleast 2 hours before turning off. Unit is operating as designed. Call complete. Installed W11594188 cntrl, W11182108 bake element, and W10856603 broil element.Unit 705"

"Arrived onsite and found unit operating with failed compressor. Replaced compressor and added port and dye drier. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11506635, W1157434, WPW10143759"

Arrived onsite and tested unit operating with concerns about balance. Customer showed video with vibration that is within spec. Advised customer on findings and explained design principles and operating specifications. Unit is is set up level and the tub is correct. All checks good. No parts needed.

Arrived onsite for the range in 11305. Tested for display randomly unresponsive and unable to use oven then it would come back on its own. Breaker tripping not the issue. Replaced control. Unit is now operating as designed. All else checks good. W11594224

"Arrived on site to install previously ordered parts. Replaced glass W11600222, name plate W10839793, and vent W11598202. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced control W11603810 and pressure hose WP353244. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for unit giving F8E4 float error code. Test unit and found tub gasket had soap residue all over it turned unit on and can see water getting between door and tub gasket. Ordering new tub gasket rescheduled for Friday 10/4 ; ordrng 1 W11483553 (Tub gasket)

Arrived on site to test unit for rust and bottom peeling. Found damaged panel replaced panel and removed plastic wrap from panel and found new panel damaged. Will order new panel office to reschedule ; ordrng 1 W11416371 (Panel)

Arrived on site to test unit for sparking. Test unit and found shorted diode and capacitor and bad magnetron. Will order new diode mag and capacitor. Office to reschedule ; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10754299 (Magnetron)

"KMBP100ESS20 Arrived on site for turntable dragging. Upon arrival, found the glass tray turning with a delay. Proceeded to replace W11179756 shaft turn. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for frost buildup. Upon arrival customer stated issue has been resolved. Inspected unit and found ice slab has formed on the bottom of the FC. Removed ice slab and inspected drain port, found it frozen over. Thawed ice out and found a piece of foam that was lodged in the drain port causing a restriction and now allowing the melting frost to drain properly. Removed restriction and tested unit, water is now draining properly. All other components are engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"WFG505M0BS3 Arrived on site for oven not working. Upon arrival, found ignitor not glowing. Proceeded to replace W11126814 control and W11176454 igniter. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for no power. Upon arrival spoke to the maintenance supervisor, per supervisor unit did not have power. Unit had no supply power so when it was restored unit powered up with no issues. Tested all components, all components are properly engaging. Has proper power. Unit is running as designed, no leaks detected, no parts installed, job complete."

"WTW4816FW3 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11454741 gearcase. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WFW6620HC2 Arrived on site for unit not powering on. Upon arrival, pressed power button but no response. Attempted to enter diagnostics and unit turned on. Ran diagnostics and check errors and found no issues. Now unit will turn on without fail however the spin option is always set to off by default. Called techline and spoke with George SR#7739990173 and stated to replace UI again. After replacing UI, unit regained power and spin is set to fast by default. Unit is functioning as designed. No water leaks detected at this time. Same issue within 1 year AE warranty."

Arrived on site for unit not progressing through cycle and is stuck in spin mode with the light blinking. On arrival canceled current cycle and ran diagnostics. Found No error codes present. Ran auto cycle and passed. Found unit not leveled due to flooring and may have disrupted cycle. Corrected level and ran calibration. Unit is functioning properly. Customer will monitor. Job complete

"Arrived onsite for quick cycle time frame being extended. Previous time was 25-30 min. Now its 49 min. Checked cycle selections and no selection would decrease time . Called tech line for assistance. Spoke to Austin SR#7739987118. Tech explained that times are adjusted by load size during sensing. Tried running cycle empty to revert time back but did not change anything. Called tech line back. Spoke to Chris , precalculated estimate and times come are controlled by UI settings. Recommend replacing UI. Office to reschedule ; ordrng 1 W11351736 (UI)"

Arrived onsite for unit needing sealed system repair. On arrival found part was damaged. Spoke to office and put a Rush ticket for Friday 27th. ; schdld next appmnt for 9/27 FRI !

"Arrived onsite for freezer door not opening or closing properly. Tested and found if opened from right or left corner the door becomes misaligned and will not close flush. Called tech line for assistance as issue is repetitive. Spoke to Robert SR#7739989349. Tech instructed that for this model and rail design, the door must be opened and closed from center, putting equal force on each rail. The rails and gears have already been replaced and is up to the used to correct. Unit is functioning as designed."

"Arrived on site for dishwasher that is loud during operation. Inspected unit and work area. The customer stated that there may be nothing wrong with the dishwasher but his previous dishwasher was a lot quieter than this one. He advised that he was told that it was the same decibel rating as his previous dishwasher so he wanted to have it checked. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with no abnormal sounds present. The customer stated that on his previous dishwasher, he could not hear the water recirculating inside of the dishwasher, which was the cause for his call. I did explain to the customer that a lot of other dishwasher models, you can actually hear the wash motor running when the dishwasher is recirculating the water and that his model is quieter than most models. I did explain that this is normal operation for this dishwasher, but offered to replace the wash motor anyway. The customer stated that that was not necessary and that he would try to see if he can get the dishwasher replaced do a different model that might be quieter. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for dryer not staying together. On arrival found mounting clips missing from unit, ordering (2x) Wp8066092 clips, (2x)w10854425 clips and rescheduled customer for 10/09/24.; ordrng 2 Wp8066092 (Clips)s and 2 w10854425 (Clips)s"

"Arrived on site for microwave not heating, on arrival confirmed issue and found diode fried. Replaced diode w11256462 and cap wpw10574736 and tested unit. Found microwave working as designed. Call complete"

Arrived on site for a dishwasher that. Running midway through the cycle. Inspected unit and work area. I ran the unit for diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11637581.

"Arrived on site for a wall oven that is still tripping the breaker. Inspected unit and work area. The customer advise that after the previous trip, the unit is still tripping the breaker intermittently. I confirmed the customers complaint and replaced both bake and broil elements. I also replaced the control and ran a burn off at 450?. I found the unit start working an operating as designed. I had the customer run a bake cycle at 450? for two hours. I called Whirlpool Techline and spoke to Kurt SR# 7739990135. He advised that he noted the call and call back if any other issues persist. Call complete. W11696067, W 11182108, and W 10856603."