We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Justin
Job Details: 05/13/2022
"Arrived on site to install previously diagnosed parts. I installed the new sump, heater, and vent. I then ran a diagnostics cycle and found the unit ran through as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78750
Justin
Job Details: 05/13/2022
Arrived on site to install previously diagnosed parts. I installed the new console and latch. I then preheat the unit to 350?F and found the unit working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model TPX24BRBCBB
Near Austin, TX 78734
Justin
Job Details: 05/13/2022
"Arrived on site to install previously diagnosed parts. I installed the IM and heater. I found the heater working as designed. However, I could not properly test the IM due to the customer not having a water line installed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW7100DW0
Near Lakeway, TX 78734
Justin
Job Details: 05/13/2022
Arrived on site for a washing machine not draining water from the door bellow. Upon arrival the customer stated he did a wash cycle with afresh and it seemed to get better. I found the customer had mostly unclogged the port from this. I removed a little excess hair and the unit was draining as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78732
Justin
Job Details: 05/13/2022
Arrived on site to install previously diagnosed parts. I installed both LEDs and the unit began working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WOS51EC0AS02
Near Pflugerville, TX 78660
Cliff
Job Details: 05/13/2022
Arrived on site to diagnose an oven that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL00
Near Austin, TX 78732
Justin
Job Details: 05/13/2022
Arrived on site to install previously diagnosed parts. I installed the new door. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/13/2022
"Arrived on site to test unit for getting hot on left side. Found customers concern was near oven vent. Tested unit at 450 for 30mins. Insulation installed, door gasket not leaking and installed properly. Advised of oven vent placement and unit is working as designed. Job complete. SR#7733575914"
We serviced a
GE RANGE
Model JGB620REF3SS
Near San Marcos, TX 78666
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for broken hinges, found left hinge will not close, customer also wanted to replace the other,
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2022
"Arrived on site to test unit for not responding. Find unit was attempting to drain an empty tub. Replaced control, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MFW9800TQ0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2022
"Arrived on site to test unit for error code FH(no water). Found valves opening as designed. Customer stated it would happen periodically. Found air dome completely clogged with gunk. Cleared dome and tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/13/2022
"Arrived on site to test unit for no ice production. Customer stated ice production stopped so she replaced water filter. Found fill tube was frozen over from weeping valve. Verified proper water pressure at 49psi. Replaced valve and tested unit. Valve receiving proper voltage and opening to ice maker line but no water to ice maker installed bypass cap and same issue. Replaced filter head and left given bypass cap in, ice maker now receiving water. Emptied ice maker and installed new water filter and ice maker not receiving water. Installed bypass cap and ice maker is receiving water again. Advised customer water filter is faulty causing issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU57UC0FS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for glass panel falling off. Customer stated when he spoke to whirlpool he was told repair would be covered since it has previously had the same issue. Verified with claims no P&L provided at this moment. Advised customer to contact whirlpool again to have them provide concession. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/13/2022
"Arrived on site to test unit for no cold water. Found cold water connection worked itself loose. Secured connection, tested unit, unit now working as designed. Advised customer on operation of unit. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, and rust forming around the seams of gear box, replaced ice maker, put it through diagnostics, IM completed cycle and filled with water, also advised customer to change water filter,
We serviced a
GE OVEN
Model JGSP28BEK4BB
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for burner not igniting, tested unit found rear right igniter not sparking and burner head is really dirty,
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for no power tested unit found shorted fuse and fail thermal cutoff, replaced both parts, unit is venting good with no restrictions, tested unit unit is now heating and running as designed
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to replace previously diagnosed relay, replaced relay, tested unit, the buzzing noise is now gone, unit is now functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB00
Near Austin, TX 78748
Brandon
Job Details: 05/13/2022
"Arrived on site to replace drip pan and thermistor, after replacing, unit tested good ; used 1 W11318270 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Florence, TX 76527
Gerry C
Job Details: 05/13/2022
"Arrived to inspect heating element after defrost. I found the single connector and the element was not fully seated and incorrectly routed, between the evap cover and fins. I corrected the pin seating and harness routing and tested. I verified via thermal camera 240+F (expected) and verified all other operations. No leaks observed during service."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU57UC0FS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for glass panel falling off. Customer stated when he spoke to whirlpool he was told repair would be covered since it has previously had the same issue. Verified with claims no P&L provided at this moment. Advised customer to contact whirlpool again to have them provide concession. Job complete.
We serviced a
LG REFRIGERATOR
Model LFCS25426D/00
Near Florence, TX 76527
Gerry C
Job Details: 05/13/2022
"Arrived to inspect no cool. I found the compressor would run and there were no errors present. The compressor made a rattle, louder than expected and I suspect internal failure. There was very little heat on the high side discharge tube and no cooling present on the evaporator. I advised the CX that the unit would require the compressor, service port and dye drier at the least, but may also require the control board as well and I quoted separately for both. The CX will make a rescission and let us know if they would like to recede.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78741
Tyler L
Job Details: 05/13/2022
Arrived on site for complaints of water dispenser flow. Found water just barely dripping out. Removed filter and water flow was normal. Advised customer that a new filter is needed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS5
Near Austin, TX 78745
Tyler L
Job Details: 05/13/2022
"Arrived on site for complaints of no heat. Found u it working well for convection, but not heating at all on the microwave side. Found magnatron will need to be replaced. Recommended to customer to change out the capacitor and diode at same time.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Austin, TX 78745
Tyler L
Job Details: 05/13/2022
"Arrived on site for install of previously diagnosed parts. Installed new valve, fabric softener, and bleach dispensers. Tested unit in component activation and cups and filling and draining properly. No water leaks detected, Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78759
Scott
Job Details: 05/13/2022
Arrived on site . Replaced leaking sump and upper rail stops .ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78722
Luis
Job Details: 05/13/2022
"Arrived on site for ice build up. Found freezer door not sealing on right side,removed door and drawers,removed all ice in freezer compartment,checked slides,found slides not fully retracting causing door to not seal correctly. Replaced slides,cleaned out ice build up,reinstalled drawers and door tested door operation good,checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78744
Kevin
Job Details: 05/13/2022
"Arrived on site and inspected refrigerator and found some frost build up around inside of door, took picture The reason Frost has been improving is because food item was moved or consumed. confirmed freezer door is closing and sealing properly, refrigerator is operating as intended at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78747
Kevin
Job Details: 05/13/2022
"Arrived on site and inspected dryer and found L1 connection has burnt out and also burnt out terminal block. Retailer installer did not secure power cord to dryer cabinet with metal retainer. Power cord was not installed properly. Dryer is now working properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new control and new inverter. And tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 05/13/2022
"Arrived on site to inspect refrigerator not making ice and not water dispensing. Upon further inspection, I tested the water dispenser and nothing came out. I tested the ice maker in diagnostics test 56 and there were no error codes. Tested in test 57 and it harvested as designed. I tested the fill tube in test 45 and nothing. I removed the filter and retested the dispenser and fill tube and water dispensed. I advised the customer that the filter head is bad and will need to be replaced along with installing a new filter.
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Georgetown, TX 78633
Lou
Job Details: 05/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, tension pulley and belt failures, I removed and replaced the parts mentioned. Cleaned the lint form the unit and cleaned the roller axles. Tested unit and it is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986S1HZ01
Near Georgetown, TX 78633
Lou
Job Details: 05/13/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the waterbox & ice maker housing lights dim and the FC light completely out replaced the FC module and tested. All lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/13/2022
Arrived on site for oven not keeping time. Turn off main breaker for unit and swapped out the console. Turn power back on and helped CX connect it to WiFi. Explained to CX unit has to be connected to WiFi at all times to keep time correct. Unit is operating properly at the time of service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Luling, TX 78648
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for water leak, tested unit found leak coming from fill tube, replaced fill tube, put ice maker through diagnostics cycle, cycle completed and filled with water, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model ITW4300SQ3
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/13/2022
Arrived on site to for washer not advancing. Replaced timer and unit started to operate as designed at time of service. No water leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
Arrived onsite for DW not drying properly. Upon inspection I found that cx had his rinse aid cranked all the way up along with unsung pods which can cause drying issues. I adjusted the rinse aid down and advised customer to switch to liquid detergent. To help with the performance of the DW I also ran the diagnostics cycle and found that the unit is operating as designed. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Luling, TX 78648
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for no heat, tested unit found shorted heater and bad thermostat, replaced parts tested unit, unit now is heating and running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78741
Tyler L
Job Details: 05/13/2022
"Arrived on site for install of previously diagnosed parts. Installed new geargase and cam. Tested unit in factory diagnostics and unit passed. Ran drain and spin cycle as well. No screeching noise anymore. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78723
Joe Z
Job Details: 05/13/2022
"Arrived onsite for The fridge is plugged in, water turned on, temperature is set to cold, but it is not cooling. Upon arrival unit is operating with no cooling in both FC and RC. Evaporator has no frost. Evaporator fan and condenser fans are both operating. Inspected compressor. Compressor is warm to the touch and only pulling 3 amps. Checked in with service management for assistance. It was determined that the unit needs a sealed system repair. Unit has a r600a refrigerant system. Spoke to CS. CS Will be ordering all parts for the repair and office to reschedule.; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model JJW2430DS01
Near Austin, TX 78704
Wesley
Job Details: 05/13/2022
Arrived onsite for persistent stuck key error. Advised customer that the panel would need to be replaced. Ordering console. Customer is planning to reach out to Jenn Air to discuss expense. ; ordrng 1 W11236887 (Console)
We serviced a
WHIRLPOOL COOKTOP
Model wcg97us6hs00
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
Arrived onsite for cooktop not staying in place. Upon inspection I found that the bracket that keeps the unit in place were missing. I am ordering the brackets screws and foam tape to solve the issue. Office to reschedule ; ordrng 2 WP3801F935 (Bracket)s and 1 12002793 (Foam tape) and 2 WP7101P062-60 (SCREW)s
We serviced a
JENN-AIR RANGE
Model JGS9900BDS
Near Austin, TX 78705
Wesley
Job Details: 05/13/2022
"Arrived onsite and found console partially unresponsive. Scheduling return for Thursday. ; ordrng 1 WPW10206071 (Control panel)"
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Georgetown, TX 78628
Lou
Job Details: 05/13/2022
"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, the customer advised that the unit would trip when the drain pump was to come on and then there would be standing water in the tub. I placed the unit in diagnostics showing no error codes. Continued with testing and I tested each component and the unit operated as designed. I tested the unit in a normal wash with heated dry and as soon as I pressed start, the drain pump would attempt to turn on and then the breaker would trip. I tested on a separate outlet and got the same results. I pulled the unit out and found dry water spots under the unit near the drain pump, but no evidence of a leak on the pump itself. While checking the drain pump I saw water drip from the element nut. I found where the element left connector is leaking water (photo) ; ordrng 1 WD05X30299 (Element)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
Scott
Job Details: 05/13/2022
Arrived on site for stuck keypad . Found the 3 button not responding even on hard power reset . Replaced UI console . Same issue but more buttons non responsive. Recording UI and ribbon cable . Call to set return. No gas leaks detected. ; ordrng 1 W11025616 (Rib ion cable) and 1 W11029431 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Scott
Job Details: 05/13/2022
Arrived on site for fridge not cooling properly . Found evap frosted over . Fan is good. Element tested good and heating . Did change to 8 hr defrost . Found air dampener door sticking periodically. Ordering diffuser . No water leaks detected at time of service. Call to set return ; ordrng 1 W11175955 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
Scott
Job Details: 05/13/2022
"Arrived on site for no cool fridge . Temps are room temp in both sections. Compressor cold . Replaced start device and cap. Compressor would kick on for a sec pulling 13 amps , just buzz for a second and drop to 9 amps and die . Compressor locked up. Talked to CS , hes ordering all sealed system parts . Also found a pin hole in plastic water line (;see quick picks ) also ordering quick fits to fix line . No other leaks detected at time of service. Call to set return ; ordrng 1 1/4quickfitcoupler and 1 5/16quickfitcoupler and 1 CSorderingsealedsystem"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Scott
Job Details: 05/13/2022
"Arrived on site for control flashing . Ran diagnostics got 8-4, 10-5,10-2, 10-4. Diverter motor is making very loud clicking noise . Looks like sump may be leaking . Found tsat holder rusting . Ordering Sump and float switch . Call to set return . Did recommend not using unit till repair ; ordrng 1 W11345228 (Sump and motor) and 1 W11036170 (Float switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Scott
Job Details: 05/13/2022
Arrived on site for unit not draining . Found check valve is not opening correctly at times . Also valve might be seeping . Ordering valve and drain hoses . No water leaks detected at time of service. Call to set return ; ordrng 1 W10327250 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Gerry C
Job Details: 05/13/2022
"Arrived to inspect spin issue. I found the basket was in the front right corner of the unit, touching the right inside of the cabinet. I corrected basket placement and tested the unit. There were no stored error codes and manual spin revealed the basket wobbling significantly. I found the drive hub screws were very loose and required tightening, one being broken already. The basket could then be seen to be 1/2+ out of round and will required replacement. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10752719 (Basket assy) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub assy) and 1 W11130362 (Suspension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Leander, TX 78641
Vincent
Job Details: 05/13/2022
"Arrived on site for refrigerator ice not harvesting. Set unit on diagnostics and tested icemaker harvesting and it passed. I then tested ice tray water fill and it did not fill properly it would only fill for 4-5 sec. Per CX request he want to also replace the icemaker. Will need a UI. ; ordrng 1 W11557001 (Ice maker) and 1 W11533213 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/13/2022
Arrived on site for icemaker not making properly ice. Inspected unit and work area and found icemaker assembly is the incorrect one and dispensing water all over the housing causing the ice bin to get frozen and not dispense. Office to order correct part and reschedule on 05/20/22 pm CX requested if possible 12-4 pm ; ordrng 1 WPW10300024 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Scott
Job Details: 05/13/2022
"Arrived on site for dishwasher still not washing properly . Ran diagnostics and found a lot of suds . Had to run multiple fill and drain starts to remove suds . After removing suds found dispenser is leaking . No water leaks detected at time of service. Call to set return ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78746
Luis
Job Details: 05/13/2022
"Arrived on site for door issues. doors not evenly aligned,attempted to remold gasket,doors sealing correctly however doors not flushed with each other. Will order new gaskets.Sr#7733650153; ordrng 2 W10917313 (Gasket)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78759
Matthew
Job Details: 05/13/2022
Arrived onsite for washer not functioning correctly. Found UI not responding. Power cycled unit. UI now responsive. Ran test and all passed. Did have over suds issue. Talked to customer about detergent use. Dispenser parts broken. Office to reschedule ; ordrng 1 W11318818 (Cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killeen, TX 76542
Tyler
Job Details: 05/13/2022
Arrived on site for refrigerator creating moisture in unit. Upon arrival confirm complaint in town for the inspection found that unit had a lot of water droplets on the upper ceiling side of the RC. Also found that the freezer had frozen water droplets scattered throughout compartment. The evaporator coil had a little to no frost nor any coolness to it to the touch from the frost that was present was wiped away. I didnt found that the dryer was at room temp with no heat transfer and some the compressor was overheated and running at. 75 A. Also heard a hissing noise coming from the compressor repair not confirm where the leak was. Unit at completion of diagnosis has a salt system failure and will need all system equipment in decompressor in our 600 equipment needed to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11282685 (Evap coil) and 1 W11332033 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 Cnote (Pr to order lokring fittings) and 1 Lokringkit (Lokring kit)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Kyle, TX 78640
Brandon
Job Details: 05/13/2022
"Arrived on site to inspect unit for not cooling in RC, found RC defrost issue, will need control, Evap cover, and heater as well as unit will need to be defrosted. ; ordrng 1 Cnote (AUTH)"
We serviced a
LG WASHER
Model WT5270CW
Near Austin, TX 78735
Brandon
Job Details: 05/13/2022
"Arrived on site to inspect unit for loud noise during wash, found wash plate stripped and not making good contact with gearcase, ordering wash plate. ; ordrng 1 AGZ72909711 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Killeen, TX 76541
Tyler
Job Details: 05/13/2022
Arrived on site for washer still going into soak in spin mode whenever it was plugged in immediately. Upon arrival confirmed issue and after further inspection found no error codes in Diagnostics but found that one unit was plugged in and power was applied unit would immediately kick into the cell cycle. Called whirlpool techline and spoke with JR sr#7733653034. Was instructed to check continuity to the Fossett switch and found that there was no continuity when the button was depressed or pressed. JR stated that this had the initial cause of failures from back in March. Due to unit being on dcv it had cause a circuit issue in the ui and ACU causing unit to think it was activated. Will need office to reschedule once availability of part is known.; ordrng 1 W11174419 (Faucet switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 05/13/2022
"Arrived on site for washer bouncing around off balance during spin. Upon arrival confirmed issue. Found after further testing unit had a separated tub asm from tub shaft causing unit to bounce and go off balance. Failure lead to other possible part problems with gearcase, suspension, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W10554251 (Inner basket) and 1 WP389140 (Block) and 1 WP21366 (Spanner)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Round Rock, TX 78664
Cliff
Job Details: 05/13/2022
Arrived on site to replace previously ordered parts for dryer. Found part damaged in box. Ordering 2 outer doors to try to get unscratched panel. CL to inspect part prior to scheduling appointment. ; ordrng 2 W11318810 (Outer door)s and 1 Cltoinspect (CL to inspect)
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X15DS02
Near Lakeway, TX 78734
Justin
Job Details: 05/13/2022
Arrived on site for a wine cooler throwing an LO error code for low temps. I gained access to the back of the unit and found a visible ice block at the low side on the compressor. This indicates a SS failure. The units SS is still under warranty. I am ordering a SS repair to install. Office to reschedule with a SS tech and 2 hour job.; ordrng 1 W11290645 (Compressor) and 1 R600 (R600) and 1 W10782280 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for cooktop light not turning off. Found relay on control was burnt. Recommend replacing control. Office to reschedule. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for intermittent ice production. Ice maker not responding to diagnostics. Needing ice maker to fix issue. ice maker was a RWO. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
Lou
Job Details: 05/13/2022
"Arrived on site to inspect refrigerator freezer with condensation inside. Upon further inspection, I found the door gasket not sealing properly. Removed and replaced the gasket and used my heat gun to shape the gasket and it too would not seal properly. I am ordering the FC door and nameplate and office to schedule return service. No water leaks observed during service.; ordrng 1 LW10648583 (FC door SS) and 2 W11178521 (Nameplate)s"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2314QPAA
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for not dispensing water, test unit found valve receiving 120 but not opening, replaced valve, now you can hear it buzz but still no water,water going to filter head but not coming out, ordering filter head office to reschedule ; ordrng 1 242009602 (Filter base)"
We serviced a
MAYTAG DISHWASHER
Model WU284
Near Luling, TX 78648
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for not washing dishes, tested unit found water not draining, extreme mold buildup, impeller is damaged with nozzle, needs multiple parts to fix unit , pump, motor, nozzle, drain impeller parts are located, additional parts might be needed to fix unit, Due to unavailable parts and unit having extreme mold and rust I do not recommend proceeding with repair ; ordrng 1 902598 (Pump motor assembly) and 1 912317 (Drain impeller) and 1 12001633 (Drain hose assembly) and 1 902807 (Spray arms) and 1 912324 (Nozzle)"
We serviced a
FRIGIDAIRE DRYER
Model CRGR5700AS1
Near Austin, TX 78724
Tyler L
Job Details: 05/13/2022
"Arrived on site complaints of blowing sand out. Found vent cover missing both screws and sitting loose. Found some sand in vent. Used vacuum to clean. Ran unit and no more sand or debris is coming out. Unit is making a loud grinding noise when in use. Found noise coming from motor, due to the mounting clips not secure. Secured mounting clips but they are bent, ordering more. Found unit not heating. Will need new motor, bracket, clips, and igniter to complete repair. Office to reschedule.; ordrng 1 134905000 (Switch) and 1 131560100 (Motor) and 1 131601100 (Bracket) and 2 131419800 (Clip)s"
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Austin, TX 78745
Tyler L
Job Details: 05/13/2022
Arrived on site for complaints of water leaking. Found small tear in hose on dispenser. Also found bellow leaking a little amount. Will need new hose and bellow to complete repair. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
"Arrived onsite for vent hood not working. Upon inspection I found a soiled 120vac coming into unit. I tested the motor and found that it would just hum but not spin the fan blades. ordering new motor. Office to reschedule; ordrng 1 WPW10294006 (BLOWER-FAN)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
Arrived onsite for for washer leaking detergent from Bulk Dispenser Tank and vibrates in spin. Upon inspection I found that the tank was leaking from the push lock fitting so must order new tank. I then checked the shocks on the unit and found them all good vibrating normal. Ran unit in quick wash cycle 15min. And found that the unit ran well and the amount of suds was normal too see pix. Office to reschedule.; ordrng 1 W11318830 (TANK)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Temple, TX 76502
Tyler
Job Details: 05/13/2022
"Arrived on site for refrigerator not cooling, functioning correctly. Upon arrival confirmed issue. Found after further testing that defrost timer could cycle its self properly. Evap fan, code word fan, and compressor were all running. Found stat failing. Will need office tor reschedule once availability of parts is known.; ordrng 1 5304492453 (Stat)"
We serviced a
KENMORE DISHWASHER
Model 665.12773K312
Near Georgetown, TX 78633
Lou
Job Details: 05/13/2022
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F3E4, F3E1, F2E1. Cleared the codes and continued with testing. I found the China gentle light constantly on as well. While testing, I checked amp draw to the element and got 7-9amps during the wash & drying cycles of diagnostics. I inspected the OWI sensor and it is good. When the tub was replaced, I noticed the harness to the sensor had corrosion on it and cleaned it and the unit operated properly, but with the same error codes showing, I will order the harness to replace. The unit operated as designed during testing. I am ordering the control panel, sensor, main harness and will return with the main control. I am ordering a CNOTE-AUTHORIZATION FOR ALL PARTS MENTIONED and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 WPW10457027 (Control panel) and 1 W10911101 (Main harness) and 1 WPW10705575 (Sensor) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78664
Cliff
Job Details: 05/13/2022
"Arrived on site to diagnose a refrigerator that is not cooling. Found previous company has peirced sealed system and removed refrigerant. This is preventing full diagnosis of sealed system. Can smell refrigerant odor in rc indicating refrigerant leak in evaporator. Evap, compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11393142 (Compressor) and 1 W11291123 (Rc Evap) and 1 W11506635 (Coupling) and 1 W10843121 (No dye drier) and 1 3hourjob (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 05/12/2022
"Arrived to inspect after defrost. I found all functions of the defrost system wer present and the element tested at 23.8 ohms, expected for the units current temperature and line VAC was present, proofed via thermography. I set the door height and correct chassis rock and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78737
Matthew
Job Details: 05/12/2022
"Arrived onsite to replace previously diagnosed parts. Upon attempting to replace switch, found wires were completely insulated into the cabinet. Called tech line for assistance. Sent tech line a photo. Tech replied unit is non repairable and has no recommendations at this time . Whirlpool will reach out to customer. Provided SR#. Will be contacted with next steps. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78723
Matthew
Job Details: 05/12/2022
Arrived onsite for refrigerator getting to cold. Upon arrival inspected unit. Customer opened freezer door to show that there were icicles hanging from top of liner. Inspected gasket and found gap on upper portion of liner to gasket seal. This was allowing the unit to continue to run also freezing condensation within the cabinet. Applied heat to gasket and molded to fit. Unit now has a good seal. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Austin, TX 78723
Matthew
Job Details: 05/12/2022
Arrived on site for dryer not starting. On arrival inspected unit checked all components and found that push start was not activated.Replace start button relay and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Matthew
Job Details: 05/12/2022
Arrived on site for range oven not functioning. Upon arrival tested unit and found oven would not heat. Pulled unit to access panel and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 05/12/2022
Arrived onsite for refrigerator not cooling in RC. Upon arrival inspected unit found refrigerator section warm and freezer section frosted over. Thought ice and access evaporator panel. Found a clogged drain line was responsible for back up ice freezing over and blocking ventilation to refrigerator section. Cleared line and defrosted ice tested to ensure proper draining. Unit is now operating properly no leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78751
Wesley
Job Details: 05/12/2022
"Arrived onsite with Scott and Determined the Main control was needed to repair communication error after testing with top disassembled for access. Replaced the control and tested. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG381LVB1
Near Hutto, TX 78634
Kimo
Job Details: 05/12/2022
"Arrived onsite for range with a supposed gas leak. Upon inspection of unit I found no leaks at the gas feed out of the wall no leaks at the regulator,all connections and all orifices. I tested burners and bake and broil burner and found that they all worked properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for refrigerator not dispensing water or making ice. Pulled unit out on my floor protector and found water supply shut off. I then tested unit and its working as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored codes F5E1 F2E1 F2E1. Unit needs a new latch assembly. Installed new latch and tested. Unit is operating as designed, no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/12/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced right in refrigerator door and nameplate and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Troy, TX 76579
Jonathan M
Job Details: 05/12/2022
"Arrived on site for an ice machine that is not cutting ice. Inspected unit and work area. The customer stated that since the return last week, the unit still has not made ice and has been melting as a sheet of ice on top of her red cutter. Did confirm that the grid cutter Ive been broken. She advised that she thought that the prior technician was supposed to have replace that but did not. Went ahead and replace the red cutter and ran the unit through an ice making cycle. Found the unit may the force lava Weiss and the great cutter was working as designed cutting her cubes into square cubes. Advise the customer to give the unit 2 to 3 days to make a full been advice. Call complete."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and found that the unit would not heat in a high heat cycle. Checked voltage at the terminal block and confirmed proper voltage. Checked voltage at the heater and only found 120 V. Disconnected the brown wire on the unit separating the line one voltage from the heater and found proper voltage coming from the line to side but only 25 V coming from the line one side. Checked all heating components and found all showing they were good. Traced voltage back to the heater bypass and found only 25 V going to the thermal cut off. I called whirlpool commercial laundry Techline and spoke to Ryan (no SR#). He advised that there have been several units coming from the factory where the screw that engages the heater bypass switch are screwed into tight causing the switch to become engaged and bypass the heater. He advised that because I was getting 27 V from that switch that it must be only partially closed. He advised to adjust the screw and check again. I pulled out the screw and found the heater working properly and heating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Belton, TX 76513
Tyler
Job Details: 05/12/2022
"Arrived on site for range not allowing back right burner to turn on. Upon arrival confirmed issue, found stable 240 connection to burner from switch but found burner coil fried to pieces. Replaced burner. Found full functionality restored to burner. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Belton, TX 76513
Tyler
Job Details: 05/12/2022
Arrived on site for range not allowing oven light functions to work correctly or heat properly. Upon arrival confirmed failure. Found main control failing to send power supply down to elements and would respond to user input when turning to turn off oven bulb. I replaced ACU and found all range functionality had fully been restored call complete
We serviced a
LG REFRIGERATOR
Model LFX31925ST/04
Near Austin, TX 78717
Vincent
Job Details: 05/12/2022
"Arrived on site for LG refrigerator, inspected unit and work area. CX had freezer drawer broken. Removed old drawer and replaced with new one. Unit is now operating as designed. No water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Spicewood, TX 78669
Kevin
Job Details: 05/12/2022
"Arrived on site and found no ice production, found wiring harness to freezer door is breaking. A new freezer door would be needed to correct issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. Job complete
We serviced a
GE WASHER
Model WCVH6600HWW
Near Lakeway, TX 78734
Justin
Job Details: 05/12/2022
Arrived on site to install previously diagnosed parts. Upon removing the old valve we found it extremely clogged. We installed the new valve and then tested the unit with the top off. No leaks detected and we found the unit working as designed. Call complete.
We serviced a
FRIGIDAIRE WASHER
Model EIFLW55HMBO
Near Taylor, TX 76574
Kimo
Job Details: 05/12/2022
Arrived onsite for washer with broken door hinge. Upon inspection I found broken hinge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Round Rock, TX 78665
Vincent
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed parts. Removed all panels to access the evap fan and installed new fan. Tested unit and its now functioning as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
"Arrived on site for fridge leaking . Found freezer drain hole iced over . Steamer out hole and removed ice . Drain doesnt appear to be clogged after steaming . Water is flowing freely .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78731
Scott
Job Details: 05/12/2022
"Arrived on site , replaced control and latch . Ran diagnostics and started and stopped several time . No error found . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
Arrived on site for poor drying . Ran heat checked . Unit will cycle couple times heating then will stop heating but drum keeps running . Found stuck relay on control . Replaced control . Unit is now cycling properly. No lint build up at time of service. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
Arrived on site for range tripping breaker when oven is turned on . Used extension cord to use a diff ent outlet . Unit is operating normally. No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2022
Arrived on site for a washing machine that is filling that unit when not in use. The customer advised that the unit has a steady drip most of the time and will continue to drip for days after properly using the washer. Checked voltage to the valves and did not find any residual voltage sent from the control. When I had to replace the water valve and tested the unit. The unit began to work and operate as designed. Call complete.