Service History 418

Near Austin, TX 78732
David Z
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL MDB8959SKZ Arrived on site to install drain pump to resolve broken drain pump. New pump broken into pieces in box. Need new drain pump.Reordered drain motor; ordrng 2 W11497943 (DRAIN PUMP)s
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace trim and handle for range. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/16/2020
OVEN WHIRLPOOL WOS92EC0AS03 Arrived on job for complaints of no power. Found fuse open. After replacement test operation.
Near Manor, TX 78653
Andy
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 And on site for oven fan blower code. Upon arrival customer informed that oven keeps showing fan speed code and that for a while when power cycled it would work. Checked for error codes and found fan speed code and control code. Will need to replace control. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2020
REFRIGERATOR GE GSL25IGXBLS Arrived on site for a refrigerator needing a previously diagnosed ice bin bucket upon arrival I installed a new bucket and is able to test and verify that it is now dispensing the iso correctly and efficiently. Call complete
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit showed error code F1E4. I placed the unit in diagnostics and it showed no error codes. I followed the tech sheet in testing the error code and found the 4903 replay open. I advised the customer of my findings and am ordering the main control and office to schedule return service. Upon return, I will replace the main control and both interlocks/switches. Unit left unplugged for safety.; ordrng 1 W10892389 (cntrl-elec)"
Near Austin, TX 78727
David Z
Job Details: 12/16/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed parts to resolve unit going off program and blinking. Replaced control and console and retested. Unit is now working fully as designed. Call complete.
Near Austin, TX 78749
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Broken icemaker ordering a new icemaker; ordrng 1 W10873791 (Icemaker)
Near Lorena, TX 76655
Jonathan M
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for a refrigerator that is intermittently not cooling and will not change the settings. Customer advised that the unit will show the double line on the jazz board indicating that the unit is not cooling. He advised that if you unplug it and replug it back in sometimes it will work but that if it’s left that it will take anywhere from a few hours to over two days to come back on by itself. I called Techline and spoke to JK SR# 7729518292. He advised that based on the customers complaint, the only issue it could be is with the jazz board itself since it’s not responding to the customer input and is causing intermittent power failures. Replaced control and tested unit. Unit is now working as designed. Call complete."
Near Austin, TX 78734
Robert
Job Details: 12/16/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived on job for complaints of not starting. Found the striker broken again. Replaced striker and tested lock three times.
Near Cedar Park, TX 78613
Justin
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previously diagnosed parts. Uninstalled old sump and reinstalled new one. Tested unit and monitored for leak, no leak detected. Found drain pump making loud noise. Uninstalled drain pump and found small obstruction, cleared it and installed pump. Tested unit again and it functioned as designed. Installed new shield. Call complete."
Near Austin, TX 78748
Kevin
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and found saved error code F1E1, ACU has failed. After replacing it ran a diagnostic cycle and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78750
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRT771REYM00 "Arrived on site for loud noise while dispensing water. Tested dispenser loud noise weak water flow,removed filter good water water flow,installed a new filter ran water dispenser unit working as designed.
Near Round Rock, TX 78681
David S
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working. I spoke to the customer about what the unit has been doing. He stated he replaced the water valve and float switch already, and he could get then wash motor to run occasionally. I ran the unit through diagnostics and found the wash motor not pumping. I swapped in a new control to verify. I ran the unit through diagnostics cycle again and it worked as designed.
Near San Marcos, TX 78666
Andrew
Job Details: 12/16/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to unit for not heating. Found bad heating element. Replaced element, tested unit, unit was still not heating. Found bad timer, replaced timer. Tested unit, unit is now heating as designed. Verified with customer unit is now heating correctly. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 12/16/2020
RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right and front left burners being to high. Found both simmer orifices on FR and FL burners were the wrong size. Customer had conversion kit, changed the simmer burner orifices to 50mm LP, unit tested good."
Near Briarcliff, TX 78669
Brandon
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install the door trim, after installing, unit tested good."
Near Bertram, TX 78605
Tommy
Job Details: 12/16/2020
RANGE HOTPOINT RGB628ET1WH Arrived onsite for range not baking. Upon arrival inspected igniter did not find damage. Inspected cooktop unit cooktop running as designed. Found that unit cavity thermostat read as OL. Ordering new cavity thermostat so unit will ignite. .; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB20K8 (CAVITY THERMOSTAT )
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
OVEN WHIRLPOOL WOC54EC0AS02 Arrived on site to diagnose an oven that is not holding temperature. Tested unit and found all elements fully functional. Control board is not registering temperature properly causing baking issues. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78721
Matthew
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL wdf510paysa "Arrived onsite for dishwasher not heating. Upon inspection found heating element broken. Replaced element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Cannot start dishwasher. Also, the control panel is not working well as it displays the wrong cycle lights. Placed in diagnostics and got F9E1. Sump and motor will need to be replaced due to faulty diverter. Returning with all parts. The UI LED’s are not lighting up as designed. UI will need replacement. Office will call customer once parts arrive. ; ordrng 1 W10917110 (pump&motor) and 1 WPW10526114 (panel)"
Near Austin, TX 78717
Justin
Job Details: 12/16/2020
DISHWASHER KITCHENAID KUDI01FLSS6 Arrived on site for dishwasher with unit not starting. Upon further inspection I found that the units buttons all functioned and led lights lit up. I gained access to door latch and found the latch was not allowing the switches to close and allow the unit to start. I ohm’d out switches and both ohm’d out good. Installed new latch and unit functioned as designed. Also found door on u it to filament down once opened. Found spring had broken off of door allowing this to happen. Ordering link kit to install and fix. ; ordrng 1 8194001 (LINK KIT)
Near Hutto, TX 78634
Andy
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with water fill. As well as ice box cooling. Temperature in FC and RC are good. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10815476 (tube-water) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater), states that autho needed"
Near Waco, TX 76705
Jonathan M
Job Details: 12/16/2020
COOKTOP KITCHENAID KGCC566RBL07 Arrived on site for a cooktop that would not ignite right away on the left front burner. And work area. Tested unit and confirmed customers complaint. Replaced burner head and tested unit. Unit is working as designed. Call complete.
Near Elgin, TX 78621
Andy
Job Details: 12/16/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for dishwasher humming noise and rack issues. Tested and inspected unit and found humming due to installation, cabinet that unit is in is low. So when installed unit is so low motor is against the ground making it vibrate and can not be adjusted up due to cabinet and countertop. Instructed customer on this. Found rack issues due to failed adjuster clip. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Kyle, TX 78640
Richard
Job Details: 12/16/2020
REFRIGERATOR GE GSE25GSHJCSS "Arrived onsite for the refrigerator freezer evaporator frozen solid and not cooling. During installation of parts that were ordered found that the defrost heater is no good. It OHMED out bad. Will need to replace defrost heater and all other parts ordered. Ordering parts and office to schedule ; ordrng 1 WR51X10055 (Defrost heater) and 1 Authorization (Authorization needed for repair), states that autho needed"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived onsite for repeat evap frosting over in fresh food. and spoke with Bruce with techline. SR#7729520128 Service pointer #w11092686Ordering evap cover and evap harness. Ordering customer defrost prior to repair. Techline recommendation of following through steps of service pointer. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (cover-evap)
Near Waco, TX 76706
Jonathan M
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced actuator and tested unit. Unit began to spin and agitate as designed when putting unit into a manual test. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Refer complaint about heating element back to whirlpool. Arrived on site and found upper rack adjusters are broken. They will need to be replaced in order to correct issue. Customer also has a complaint that heating element is not working, ran a diagnostic cycle and did not find any saved error codes. At the end of the diagnostic cycle showed customer that heating element is on and took a short video and sent it to CS. . Ordering adjusters 7729514712; ordrng 2 W10712395 (Adjuster)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster)s"
Near Troy, TX 76579
Jonathan M
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (no/long fill) and F5 E2 (lid lock fault) error codes. Tested unit in a manual fill test and found cold water valve not allowing water in. Tested lid lock and found Medlock seemingly working OK. Went ahead and replaced both parts to make sure customer was good. Tested unit and unit is now working as designed. Call complete.
Near Del Valle, TX 78617
Jacob
Job Details: 12/16/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for unit making a noise. Looked at unit. Unit was stuck in drain mode. Couldn’t replace control, was sent with wrong control. Re ordered control. Rescheduled with customer. No leaks at this time. Job complete ; ordrng 1 W11116592 (cntrl-elec)"
Near Leander, TX 78641
David S
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating properly. I inspected the unit and work area.I found the oven hot and just used. I entered diagnostics and found fault code f6e4 UI to control state. I gained access to the appliance manager and verified everything is plugged in correctly. I checked resistance to the bake broil and oven sensor, all are testing with in range. I am ordering the appliance manager and the console according to tech sheet to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit not heating during bake. Upon arrival found that unit was intermittently heating. Could hear control bake relay clicking and chattering on occasion. Ordering control .; ordrng 1 W11261167 (CONTROL )
Near Killeen, TX 76542
Al
Job Details: 12/16/2020
RANGE GE JBP66SM3SS Arrived to install previously ordered parts. Removed and replaced the element and infinite switch.Reassembled and unit tested as designed.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to inspect dishwasher with extremely long running time. Ran dishwasher and diagnostics to reset the control. Unit now operates as designed. No leaks detected at time of service. Job completed. Customer satisfied
Near Austin, TX 78746
Kevin
Job Details: 12/16/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and found there is no water flowing from the cold water valve. Sound cold water tap/source behind washer is off. After turning it on washer is now able to complete a diagnostic cycle and its working properly. A week prior apartment maintenance was looking for a leak and left The cold water valve turned off.
Near Austin, TX 78737
Leonardo
Job Details: 12/16/2020
VENTHOOD WHIRLPOOL KVWC956JSS0
Near Austin, TX 78749
Leonardo
Job Details: 12/16/2020
OVEN LG LRG3193ST/00 Arrived on site to test unit for not heating. Test unit and found bad igniter.
Near Austin, TX 78734
Robert
Job Details: 12/16/2020
DRYER AMANA NED4655EW1 Arrived on job to replace previously diagnosed parts. Found the cutoff switch not working properly. Replaced cutoff and test.
Near Austin, TX 78741
Kevin
Job Details: 12/16/2020
DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site and sound garbage disposal motor is not turning, replaced it with a new one and insured is operating properly, job complete"
Near Austin, TX 78747
Richard
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven control panel has a dent. Replaced dented control panel and all tested good. Complete
Near Andice, TX 78628
Jonathan S
Job Details: 12/16/2020
OVEN WHIRLPOOL WOS51EC7HS02 "Arrived on site for door not unlocking after self clean. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no errors. Performed component activation and tested door lock 3 times and found responsive. Found failure occurred due to thermal expansion. Customer complained of glass appearance after self clean (see SD-QuickPic). Was able to remove film with dry eraser (see SD-QuickPic). All operations tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/16/2020
RANGE WHIRLPOOL KCGS356ESS00 "Arrived on site to inspect burner for not lighting correctly, upon inspection found the front right burner was the wrong size orifice, replaced orifice with correct white labeled orifice. All functions returned. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW560CHW1 "Arrrived on site to inspect washer for lights being out, checked all functions of washer and found no lights out after reset, all functions worked. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating correctly, upon inspection found no error codes or any issues with oven, calibrated lower oven up 5 for customer. Tested all functions with no issue. Complete"
Near Burnet, TX 78611
Tommy
Job Details: 12/16/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived onsite for ice maker not making ice. Upon arrival found that unit was receiving voltage but ice maker was not calling for water and wouldn’t twist during tests. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.
Near McQueeney, TX 78123
Noah D
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing food in fridge, upon inspection found the temps set to 42 and the fridge was still freezing in all sections, changed damper and UI to fix temp issues. Complete"
Near Temple, TX 76502
Tyler
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 Arrived on site for refrigerator leaking water into fridge. Upon arrival I found that water was indeed leaking into the fresh food compartment from the freezer and upon further inspection of the freezer I found that the drain line was once again clog ended up clearing out the drain and made sure the water was pouring down the drain line into the drip pan as designed. Unit is now functioning 100% as designed and is allowing water to drain to the drip pan I did inform the customer however that if this issue was to happen again we need to Hey search and see if there’s any way that this unit can get some sort of drain line adoption kit that could prevent hot air from going up inside the line. Call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL MDBTT50AWS Arrived on site for dishwasher not powering up and cycling correctly according to the customer. Upon arrival I verified that the terminal area underneath the dishwasher was receiving 120 V from the main power cord and that the main control itself is also receiving the same 120 V and then found that the UI display was not responsive eat so we tried to hit a button and sometimes would select a cycle that you were trying to select another times would not turn on about how many times you try to push a button and then check voltage to the UI and found that it was receiving proper voltage but at this point the UI is not able to register customer input
Near Woodway, TX 76712
Jonathan M
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS00 I called Techline and spoke to Dustin SR# 7729519062. He advised t this point to replace both appliance managers and the console. Ordering parts and office will need to contact customer about reschedule date due to psp item. Please schedule a visit for two hours due to limited spacing inside the kitchen area. Will require additional time to ensure proper care of the unit and surrounding area.; ordrng 1 W11261169 (cntrl-elec)
Near Temple, TX 76502
Tyler
Job Details: 12/16/2020
WASHER WHIRLPOOL NFW5800HW0 Be on site for washing machine that would not power on and then cycle through the settings correctly that the customer would set it to. Upon arrival I entered a diagnostic mode to verify if there are any error codes but upon entering diagnostics I could not find any error codes present or stored within the unit. I then ran a normal cycle on the unit and found that one start was pushed in the unit tried to run the timer on the UI account down but nothing would ever happen inside the rest of the washer. I then contacted whirlpool tech line (Sr#7729520130) and was informed to normal the red white and blue wires to the J connector going from the stater motor to the ACU and was able to verify that the ohm resistance was at 13 with only a few fluctuations. At one point during the ohm test I did however get a split second reading of 38 homes which concerned techline a little bit and they stated that the probable cause is the rotor and stater motor are now having a
Near Killeen, TX 76549
Al
Job Details: 12/16/2020
MICROWAVE FRIGIDAIRE FFMV162LSA "Arrived on site to inspect microwave not heating properly. Confirmed complaint checked unit found the wave guide, microwave door, and interior of unit all need to be replaced. Parts needed to complete the repair aren’t cost effective and unit should be replaced.AHS notified ; ordrng 1 5304464061 (cover WAVE GUIDE ) and 1 5304464099 (switch) and 1 5304464253 (hi volt capacitor) and 1 5304477387 (door assy) and 1 5304509457 (LATCH HOOK) and 1 5304509459 (SWITCH) and 1 AUTHORIZATION (FOR COSTLY REPAIR )"
Near Austin, TX 78717
Justin
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for a combination wall oven with the microwave door not closing. Upon further inspection found the unit to have bad hinges not allowing the door to stay closed and pull back open. Ordering both door hinges for microwave. . ; ordrng 2 W10874474 (MW DOOR HINGE)s
Near Killeen, TX 76549
Al
Job Details: 12/16/2020
DRYER WHIRLPOOL WED5100HC0 Arrived on site to inspect dryer not drying. Tested unit and found the issues were coming from the dryer vent System. Dryer works as designed. Discovered the water was coming from the buildings ventilation system causing clothing not to drive properly the first time. Customer will contact landlord to get renovation system cleaned and clear of all water. Job complete.
Near Austin, TX 78750
Luis
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts tech support recommended. Found no refrigerant in system,checked evaporator no traces of dye,removed 3 way valve and drier,found cap tube brittle and broken at liner wall.
Near Manor, TX 78653
Scott
Job Details: 12/16/2020
RANGE WHIRLPOOL AGR5330BAS3 Arrived on site for gas leak . Checked all back and top burners connection with liquid leak . No leaks were detected . Didn’t smell any gas as well while servicing . No gas leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect refrigerator ice maker not dispensing or making ice. Upon further inspection, I tested the ice maker in diagnostics test #120. The IM harvested, but I found the fill tube heater wires tangled in the tray. I removed the ice maker and found the harness had broken at the fill tube opening and could not be spliced together for a temporary fix. Also found the right RC door gasket badly torn. When I tested the ice dispenser, I could hear the motor but it sounded like, it was dragging. I removed the bin and retested and the motor sounded normal. I tested the auger inside the bin and found it bound up with hardened grease and would not turn easily. I am ordering the fill tube harness, RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts.No water leaks observed during service and ice maker turned off. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10917313 (gasket-dor) and 1 W11366500 (
Near New Braunfels, TX 78132
Noah D
Job Details: 12/16/2020
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop for orange flames, customer had moved terrarium and had controlled humidity on ac..... Techline stated that terrarium was still cause of orange tipped flames, proven by opening doors for 5 min which cleared orange tips. Sr# 7729515704. Complete"
Near Belton, TX 76513
Jonathan M
Job Details: 12/16/2020
OVEN WHIRLPOOL GBS307PRY01
Near Austin, TX 78748
Leonardo
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for not heating. Test unit and found bad dispenser. Opened new dispenser and it’s wrong color. Ordering new dispenser rescheduled for Friday. ; ordrng 1 WPW10671905 (DISPENSER)
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2020
RANGE WHIRLPOOL WOS31ES0JS01 Arrived on site to test unit for no power. Found proper voltage going to thermal fuse but not coming out of fuse. Needing thermal fuse to fix issue. ; ordrng 1 WPW10545255 (fuse-thrml)
Near Kyle, TX 78640
Andrew
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site replace parts from previous diagnosis. Replaced control and console. Found control W11261169 was damaged in box. Office to reschedule.; ordrng 1 W11261169 (cntrl-elec) and 2 WP4449751 (thrmst-fix)s
Near New Braunfels, TX 78130
Noah D
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water, upon inspection found no issues with filter or tubing, tested for water past valve and found none. Ordering valve. Office to reschedule ; ordrng 1 w11043013 (VALVE)"
Near Austin, TX 78744
Kevin
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and found dishwasher is not heating at the end of the diagnostic cycle. Found wire is loose inside harness connector to control board, after resetting connection ran diagnostic cycle again and it is heating properly, job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 12/15/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Austin, TX 78733
Kevin
Job Details: 12/15/2020
DISHWASHER JENN-AIR JDB9200CWS2 Arrived on site and inspected dishwasher and found several pivoters and positioners are broken on top rack will need to bring back replacements; ordrng 2 WP8539102 (Positioner)s and 4 WPW10082853 (Poviter)s
Near Killeen, TX 76549
Al
Job Details: 12/15/2020
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer issues.Discovered the tray was defective.Removed and replaced it.Customer satisfied.Job completed
Near Georgetown, TX 78628
Justin
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator with no cool in RC. Tested damper, FC fan, thermistors, and control and all tested good. Upon gaining access to damper the damper housing cracked. Will order and replace. Found bi metal to be open and not allowing defrost. Ordering bi metal to replace.; ordrng 1 W11260592 (EVAPORATOR HARNESS) and 1 WP12806701 (DAMPER COVER)"
Near Austin, TX 78745
Leonardo
Job Details: 12/15/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for over temp. Test unit and found opened sensor. Test unit and unit right at 353 degrees job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/15/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer not drying properly ad unresponsive UI. Tested and inspected unit and found some buttons on UI not working. Including start button. Could not test heating due to start button not working at time of service. Ordering UI and will need to test heating once installed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11378949 (UI)
Near Austin, TX 78717
Justin
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to install previously diagnosed parts. Upon arrival found tub filled with water and I emptied. Checked for voltage at control and was good. Checked voltage at J12 connector and was good. Installed new control and calibrated unit. Ran test cycle after and found tub did not drain water during test. Manually tested drain and it did not function. Emptied water. Found circuit open on drain at control, checked drain connectors and found open. Found bad drain pump. Installed new drain pump and tested unit. Unit now working as designed. Call complete."
Near Georgetown, TX 78626
Kayman
Job Details: 12/15/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite to install previously diagnosed parts. I installed the convection chamber and re installed he unit. After testing the customer said the unit sounds much better. Job complete.
Near Austin, TX 78717
Justin
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator with dented doors. Upon further inspection found large dents in FC and RC door. Uninstalled and installed new doors. Call complete.
Near Austin, TX 78748
Jacob
Job Details: 12/15/2020
WASHER MAYTAG WTW7000DW4 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78751
Scott
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for leaking washer . Found bellow torn in couple places . Replaced bellow ,ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Cedar Park, TX 78613
Tommy
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for previously diagnosed parts. Upon arrival replaced interior drain hose and tested found unit operating as designed but not level. Leveled unit tested . Unit tested good no signs of leaks during service. Job Completed.
Near Austin, TX 78751
Scott
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for leaking washer . Found bellow torn in couple places . Replaced bellow ,ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Temple, TX 76502
Wesley
Job Details: 12/15/2020
OVEN WHIRLPOOL KEHC379JSS08 Arrived onsite and found unit slightly off in temp. Customer needed help with calibration test and calibration.
Near Woodway, TX 76712
Jonathan M
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave door that is scratched. Inspected unit and work area. Found minor scratch on the top hand of the door. Replaced microwave door and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78749
Jacob
Job Details: 12/15/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite to replace parts ordered by previous tech. Replaced motor. Tested unit. Unit test good. No issues at this time. Job complete. Also did let front desk know to fix the dryer hose because it had a crushed spot and could damage the unit soon.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/15/2020
RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site for “heat warning” and “burner on” indicator not lighting when left two burners are on. Reviewed wire schematic and found p10-1 had no connection. P10-2 was good which controls the right side burners. Removed connection from p10-4 and put it into p10-1. Harness was just miswired from factory. Tested unit, unit is now working as designed. Job complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/15/2020
OVEN JENN-AIR JJW3830WP00 Arrived on site to diagnose an oven that is giving fan speed error. Tested unit and found fans fully functional but user interface not registering fan speed properly. User interface would need to be replaced to complete repairs.
Near San Marcos, TX 78666
Noah D
Job Details: 12/15/2020
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site to inspect venthood for not sitting correctly, upon inspection found the bracket holding the control was off by a quarter inch, ordering research. Will call Techline off-site. ; ordrng 1 RESEARCH (RESEARCH )"
Near Austin, TX 78749
Leonardo
Job Details: 12/15/2020
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to replace membrane trim and panel. Replaced all parts couldn’t test unit power was off. Also unit will need to be secured to cabinets job complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW8620HC2 Arrived on site to diagnose a washer that is giving long fill error code. Tested unit and found stand pipe in wall to low causing siphoning to occur in unit. Homeowner will need a plumber to correct pipe height to complete repairs. Pipe must be a minimum of 39”. It is currently 26”.
Near Kingsland, TX 78639
Cliff
Job Details: 12/15/2020
FREEZER JENN-AIR JFC2290REP02 Arrived on site today refrigerator that is not cooling. Found refrigerant and system but compressor not pumping properly. Compressor will need to be replaced along with filter dryer to complete repairs. Office to set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near San Marcos, TX 78666
Noah D
Job Details: 12/15/2020
DRYER MAYTAG MED7230HW1 "Arrived on site to inspect dryer for not turning. Upon inspection found the dryer did not start after initial push. Found conflicting feedbacks. Replaced all parts with no change, tested voltage, all voltage was correct, thermal fuse was replaced with stock parts. Ordering control and electrical parts. ; ordrng 1 280148 (THERM) and 1 8557403 (CUTOFF) and 1 8577274 (THERM) and 1 W10724631 (BELT SWITCH ) and 1 W11420136 (COMTROL)"
Near Austin, TX 78733
Kevin
Job Details: 12/15/2020
COMPACTOR JENN-AIR TC707S4 "Arrived on site and found compactor door is stuck on the corner, was able to free it straightened bracket and it will now open and close properly, job complete"
Near Austin, TX 78733
Kevin
Job Details: 12/15/2020
OVEN JENN-AIR JJW2430DS01 "Arrived on site and found customer is experiencing oven stopping at certain temperatures, found error code F2E1 for stuck key. Cleared error code and reset control and control panel by cycling power, heated oven up to 450° after resetting and it is operating normally now, job complete"
Near Spring Branch, TX 78070
Andrew
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site to test unit for not cooling. Customer said unit will stop cooling so customer will turn power off for 5 mins and unit will turn back on to cool to temp, but will not turn back on after that. Replaced inverter box, tested unit, unit works good. Job complete."
Near Austin, TX 78746
Leonardo
Job Details: 12/15/2020
DISHWASHER KITCHENAID KUDS01FLSS1 Arrived on site to test unit for unit leaking. Test unit and found fill valve staying on allowing water to continue in to the tub even after float tries to turn it off. Found unit still filling after door opening. Found short on control board. Cancel cycle and unit drained and fill valve turned off job complete.
Near Austin, TX 78746
Kevin
Job Details: 12/15/2020
OVEN KITCHENAID KEMS308GSS3 "Arrived on site and replaced both hinges diagnosed on previous visit, after replacement door is now working properly, job complete"
Near Leander, TX 78641
Tommy
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for previously diagnosed parts. Replaced door which already had UI and dispenser installed job Completed.
Near Austin, TX 78734
Brandon
Job Details: 12/15/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, I replaced console, unit tested good."
Near New Braunfels, TX 78132
Andrew
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 Arrived on site to test unit for not cooling both RC and FC compartments. Compressor amp draw was 1amp. Spoke CS and found unit needs sealed system tech for possible Freon leak. Ordering both RC and FC evap and compressor. ; ordrng 1 876765 (mtg kit) and 1 ACCESSVALVES (ACCESS VALVES) and 1 W10309988 (compressor) and 1 W11130210 (door-ice) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)
Near Austin, TX 78738
Brandon
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit not producing ice, found failed valve in test 45, I replaced valve, unit tested good."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/15/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site for MR HAS VIDEO OF NOISE. Removed back cardboard cover and placed freezer in diagnostics. Immediately heard the noise. Found starter cover making contact with compressor making a plastic to metal noise. Removed starter cover and used padding to cover the areas of the starter cover that make contact with the compressor. Also placed padding on the cavity where the dryer tube was making contact with the cavity. Replaced starter cover and reinstalled cardboard cover. Placed in diagnostics and the noise was gone when the compressor started. No further repairs needed. Freezer is operating as designed. Job completed.
Near Austin, TX 78733
Kevin
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL KDTE334GPS "Arrived on site and found dispenser is broken, after replacing dispenser confirmed dishwasher is operating normally, no water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Luis
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for temperature and handle issues. Changed fresh food temp setting from 33° to recommended setting of 38° found defective screw on handle assembly ordering a new fresh food door handle ; ordrng 1 W11045129 (Door handle)
Near Pflugerville, TX 78660
Scott
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for no ice and no cool . Found evap cover covered in frost and ice . Steamed out evap . Found fan not working properly . Replaced fan . Getting good frost pattern on evap . No water leaks detected at at time of service . Job complete .