Service History 417

Near Austin, TX 78724
Jacob
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived onsite for dispenser latch broke. Looked at dispenser. Saw that dispenser was broken. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW03 "Arrived on site for upright freezer not cooling. I plugged the unit in and found no frost pattern forming. I gained access to the compressor and did an amp drawer on the relay during compressor start up. I showed 11 amp draw, which is high, the compressor did not come on. I replaced the relay and capacitor with a known good one I have, and the unit did the same 11 amp draw and co press or no start. I phoned the windings and found none of them grounded. I am ordering a sealed system repair, compressor W10750851, evaporator W10858281, uv dryer WPW10143759, access port W10913906. The office will reschedule.; ordrng 1 FIRSTAM (UNIT IS IN A GARAGE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Austin, TX 78758
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for dead washer . Did finally get washer to reset . Recommended changing control and UI control . Will need 2nd man . Call to set return . No water leaks detected at time of service.; ordrng 1 2MAN and 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite for the refrigerator fresh food section freezing food. During testing found that that the control and thermistor was causing the issue. Replaced control and thermistor and advised customer to monitor. Complete
Near Austin, TX 78746
Leonardo
Job Details: 08/18/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site to test unit for right oven not turning on. Test unit and Lund bad control ui start button not responding. Ordering new board W11355248. Office to reschedule ; ordrng 1 W11355248 (CONTRO UI)
Near Georgetown, TX 78628
Jonathan
Job Details: 08/18/2020
WASHER GE GTW680BPL0DG "Arrived on site for washer water seeping into tube after finishing cycle. Upon arrival found inlet valve solenoid not closing completely. Replaced valve tested unit operation all tested good no water leaks detected during service.
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven gasket issues and hot at bottom of unit. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that bottom is vent and that it is normal to be warm. No other repairs are needed at this time.
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to install previously ordered part.Removed and replaced the control and problem remained.I called whirlpool tech line and spoke with BUTCH @ Whirlpool Tech line SR# 7728562719Found the P3 connector was defective.I corrected the issue and unit tested as designed.Job complete
Near Austin, TX 78723
Scott
Job Details: 08/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site , replaced ,gear case ,slider ,control and UI console . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
Near Buda, TX 78610
Richard
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher door dropping down. During testing found that the door hinge pad had broken . Removed dishwasher and replaced hinge pads and door tested good and no leaks detected. Complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site to replace broken outer glass door, after replacing, tested good."
Near Austin, TX 78738
Robert
Job Details: 08/18/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for damaged panel. Tested unit found damage on lower left side of front panel. Replaced panel. Tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed and ordered part(s). Due to the unit tripping the breaker and doing so during the spin/drain cycle of wash, I removed and replaced the capacitor and tested. Unit is operating as designed. I retested in manual test mode and tested the high speed spin with water in the basket and the drain pump on and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78727
David
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to diagnose refrigerator with freezer building ice. Opened door and found frost all over the freezer and ice under the back cover. Found fan wasn’t moving that fast. Replaced fan motor and removed ice buildup. Retested and all is now working as designed. Advised the resident they need to watch what they put in the freezer door, if it gets between the gasket it’ll cause a huge frost buildup. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit leaking, found leak coming from drain pump seal, I replaced drain pump, unit tested good."
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the freezer door not closing properly. Replaced railings and freezer closes good. Complete
Near Burnet, TX 78611
James
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMHS120ESS5
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site to diagnose a refrigerator that is not sealing properly. Tested unit and found unit not leveled properly causing freezer door not to seal in upper right hand corner. Releveled refrigerator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details: 08/18/2020
DRYER WHIRLPOOL WED95HEXW0 "Arrived on site and inspected dryer and found it is not heating or tumbling, disassembled dryer and found thermal fuse has failed. After replacing thermal fuse and reassembling dryer it will run properly. recommended to customer that dryer not be used until the vent to the exterior of the home be cleaned by a service
Near Austin, TX 78745
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for no cool in fresh food. Removed evaporator cover found no voltage to evaporator fan motor diagnosed a defective main control,installed a new main control powered unit on fan powered on unit working as designed."
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite and found unit touch panel glitching intermittently. Ordering touch panel to repair. Office to reschedule. ; ordrng 1 W11339755 (CONTROL)
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit with f7 error and heater turned off at control. Reset to restore heater function. Unit is now operating as designed. Advised customer on repair. All checks good.
Near , TX 78612
Andy
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer not spinning out properly and lid loose. Tested and inspected unit and found failed stripped screws on lid. Removed failed parts and replaced with new also found clothes not spinning out due to loading and soap usage. Instructed customer on this. Tested unit and all operations are normal. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MBL Arrived onsite for the refrigerator section not cooling properly. During testing found no issues. Customer stated that they unplug the refrigerator and when they plug it back in everything started to work and cool just fine. But could fine any cooling issues at this time. Advise customer monitor and if the issue comes back to leave the refrigerator plugged in and to call for service. Complete
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to inspect range right oven not heating. Upon further inspection, I tested the oven and it never got to temp 350 degrees. I pulled the unit from the wall and removed the back panel and tested the thermostat, both elements, sensor, and points at the control. I found voltage at the control and both elements. Checked ohms at both elements and both were good, checked the thermostat and it was good and the sensor was good. After testing voltage at the control and getting 245V, I tested voltage at the bake element and found the control not putting 240 at the element. Also found the convection fan in the 30 inch oven not operating while testing the convection bake mode. I advised the customer of my findings and am ordering another control and the convection fan. Will return with all prescreened parts and office to schedule return service. ; ordrng 1 W10852104 (cntrl-elec) and 1 W10860984 (motor-fan)"
Near Round Rock, TX 78681
Al
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived to inspect washer not turning on.Confirmed the complaint and found the wire to the UI not seated properly into the connection. Corrected the issue and unit now operates as designed.All water lines were dry at the time of service. Customer satisfied.Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL KDTE204DSS0 "Arrived on site for dishwasher top rack track broken. Inspected unit and work area. Found right track and both adjuster needed to correct top rack.Removed failed track and installed new track right side only). Removed both adjuster and installed new. Leveled unit and performed diagnostics mode. Found error code F7-E1 heating circuit. Monitored test cycles and observed for possible water leakage. Measured amp draw to element and found within range. Checked element at end of test cycle and found working. All tested good, no water leaks detected.
Near Austin, TX 78741
Robert
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for no display. Tested unit found bad control. Had 120v to control but no display. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)
Near Austin, TX 78741
Robert
Job Details: 08/18/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to test unit for bad control. Tested unit found control display not working. Replaced control. Tested unit, unit works good. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 08/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site and tested operation. Found water dripping from internal drain pump. Removed and found seal not in proper location. Corrected o ring seal and found pump now holding water properly. Unit operating as designed. Job complete
Near Austin, TX 78728
Wesley
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and found microwave door not closing properly without a push to close. Ordering inner door to repair. Advised customer on findings. Returning with inner door. ; ordrng 1 W10687342 (door/mw)
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived to inspect ice maker not working.Through diagnostics test mode I discovered the ice maker motor wasn’t working properly. The unit had an E2 lost home position error.The ice box fan worked properly.Removed and replaced the ice maker.Unit cycled properly after installation.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Al
Job Details: 08/18/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect unusual dryer noises.Confirmed the complaint and found there was a bra underwire inside the exhaust of the dryer causing the noises.Removed and reassembled and unit tested as.Job complete
Near Austin, TX 78730
Kevin
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 "Arrived on site and inspected refrigerator and found user interface on door flickers when ice dispenser is pressed. Sent video to CS, niagara board will need to be replaced. I’ll also bring back previously diagnosed parts just in case. No water leaks from connections at time of service.; ordrng 1 WP2318054 (cntrl-elec)"
Near Burnet, TX 78611
James
Job Details: 08/18/2020
DISHWASHER MAYTAG MDB6000AWW Arrived on site and installed new spray arm and gasket. Tested operation and found unit working properly. Job complete
Near Austin, TX 78729
Wesley
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01 "Arrived onsite and found bushing causing alignment issue as it will not seat properly, returning with bushing and hinge to repair. ; ordrng 1 W10691700 (hinge-door) and 1 W11223833 (BUSHING)"
Near San Marcos, TX 78666
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for the refrigerator not cooling properly. Ran diagnostics and found no issues with the refrigerator. All functions tested good and refrigerator is cooling properly. Advised customer to not put leafy greens on the top shelf next to the vent to prevent from freezing. But found no issues at this time. Complete
Near Burnet, TX 78611
James
Job Details: 08/18/2020
DRYER GE GTD33EASK0WW Arrived on site and tested operation. Found unit heats properly on first heat cycle but will not get above 160 on following cycles. Found temp selector switch not changing from low to high heat. Unit will need new switch to repair. ; ordrng 1 WE02X25282 (switch rotary)
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to install previous diagnosed parts. I removed the failed control box and replaced it with new. I powered the unit on. And found it operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78758
Luis
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for defective compressor. New compressor ordered was incorrect ordering correct compressor. 2HRS ; ordrng 1 2HRS and 1 WPW10507886 (COMPRESSOR)
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site to inspect refrigerator door warped and not sealing. Upon further inspection, I found the top of the RC door badly warped creating a large gap in the gasket and door not sealing. Unit door will need to be replaced. I am ordering the right RC door in SS and office to schedule return service when the door arrives.No water leaks observed during service.; ordrng 1 LW11091610 (dor-fip SS)"
Near Austin, TX 78722
Jacob
Job Details: 08/18/2020
WASHER WHIRLPOOL MHW8630HW0 Arrived onsite for unit dripping from dispenser drawer when rinse cycle occurs. Looked at dispenser. Saw water dripping from dispenser. Ordered part. Rescheduled with customer.; ordrng 1 W11465557 (DISPENSER DRAWER )
Near Austin, TX 78746
Leonardo
Job Details: 08/18/2020
OVEN KITCHENAID KEBS107SSS00 Arrived on site to test unit for unit not heating. Test unit and found bad fuse. Will order new fuse WP8304452 ; ordrng 1 WP8304452 (FUSE)
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on site to replace previously ordered parts for dryer. Started unit prior to replacing parts and found external venting 100% clogged. Tested unit without vent connected and found all parts and components functioning properly. Advised homeowner on findings and that external screen on dryer vent is too fine to allow lint to pass causing clog and lack of airflow. Issue will need to be corrected by builder to prevent future issues. Also advised homeowner that the entire length of the home vent will need to be professionally cleaned to prevent future issues.
Near Austin, TX 78757
Scott
Job Details: 08/18/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site ,replaced main control. Lights are not strobing . All checked normal . Job complete ."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not connecting to WiFi and screen freezing. Performed diagnostics mode and found fault code F6-E4 miscommunication between control and UI. Followed tech procedures and found UI will need to be replaced. Found no availability on part ETA. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11297709 (CONSOLE/UI)
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
DRYER MAYTAG MEDB835DW3 "Arrived on site to inspect dryer not starting. Upon further inspection, I pressed the power button and it came on, I pressed the start button and the unit began to dry. I found the element was not coming on. I removed the front panel and jumped the door switch and tested on normal dry and the element failed to come on. I tested on timed dry and the element came on. I tested on the other cycles and the element only came on in timed dry. Due to the original complaint being that the start button wouldn’t work and my findings of the unit only heating in the timed dry cycle, the UI needs to be replaced. I removed and replaced the UI overlay and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78717
David S
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door slamming open. I inspected the unit and work area. I found the silverware tray packed full. I found one of the springs had failed. I replaced both the springs and adjusted the spring tension to full. I tested the door with and without the silverware tray. The door opens as designed without the silverware tray. I spoke to the customer about not overloading the silverware tray, and watching how much they put into the tray. If it is to full they won’t clean properly and the door will be to heavy for the spring to handle. Unit is operating as designed. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found no power showing on display, incoming power is good but control board LED is not lit. Replaced control board and all function has returned to washer, ran calibration 52 and automatic test cycle 51 and they both passed correctly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site and inspected washer and found saved error code F9E1 for long drain. Found drain catch has a clothing item blocking the water flow. After clearing the drain catch drain pump is now operating properly.
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found signs of water dripping out the rear vent. Disassembled we are panel and adjusted vent hose and recommended that residence only use one pod per load. No water leaks from connections at time of service, job complete"
Near Austin, TX 78734
Brandon
Job Details: 08/18/2020
DISHWASHER BOSCH SHE4AM16UC01 "Arrived on site for customer complaint of unit not washing, found failed heat pump, I replaced heat pump, unit tested good."
Near Mustang Ridge, TX 78610
Richard
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher making a noise. During testing found that no issues with the dishwasher. It is running and making the normal noises. No leaks detected. All functions tested good. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 08/18/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site for for oven not heating over 220°. Inspected unit and work area. Found foil on bottom of liner and covering complete bottom liner. Removed foil and performed temperature test on bake mode at 350°. Found unit working as designed. Informed customer that for foil have dull side up shine side down. Tested all operations. All tested good.
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the washer not spinning, replaced spanner nut and drive block, spinning returned and no problems found. Complete"
Near Austin, TX 78745
Robert
Job Details: 08/18/2020
WASHER GE GTW485ASJ5WS "Arrived on site to test unit for leak in tub. Tested unit found bad fill valve. Replaced valve. Tested unit, unit works good. No leaks detected.
Near Bee Cave, TX 78738
Robert
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KBRC36MHS01 Arrived on site to test unit for loud noise. Tested unit and couldn’t replicate issue. Unable to diagnose due to no current issue present. Job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE525S0HS1
Near Austin, TX 78725
Jacob
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS00
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site to install previously diagnosed and ordered parts. Due to the speaker/UI failure, I removed and replaced the UI overlay and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78730
Luis
Job Details: 08/18/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site for ice clumping. Found ice clumped in ice chute in bin,checked ice door operation good,door sealing and closing correctly,found moisture on liner in dispenser,advised customer possibly void insulation causing air to migrate in chute causing ice to clump. Replaced icemaker per customer request,ran new icemaker through a harvest test,icemaker filled with water and no leaks.
Near Lorena, TX 76655
Jonathan
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I called Techline and spoke to Kathy SR# 7728562030. She asked me to check voltage to the deli UI. Checked voltage and did not find any readings of 14V DC. She advised to replace both UI and the deli harness for repair. Service will need at least two hours. ; ordrng 1 W11170612 (harns-wire) and 1 W11330971 (UI)
Near Austin, TX 78738
Brandon
Job Details: 08/18/2020
ICE MACHINE WHIRLPOOL KUIX305ESS "Arrived on site for customer complaint of unit not making ice and making loud noise, found filter was not installed properly, customer has whole house filter system, filter is not needed. Tested all functions in diagnostic mode, unit tested good.
Near Austin, TX 78759
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KFXS25RYMS4 "Arrived on site for no ice. Customer not home,neighbor let tech enter house. Icemaker not running through a forced cycle diagnosed a defective icemaker.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite and replaced the freezer module due to circuit being dim. Had to follow service pointer as harness clip foamed in. Advised customer on repair steps and possibility of foamed in damage. ; ordrng 1 W11205082 (MODULE) and 2 W11462342 (MODULE)s
Near Austin, TX 78737
Leonardo
Job Details: 08/18/2020
VENTHOOD KITCHENAID KXD4636YSS4 Arrived on site to replace parts. Test unit and found fan turned off turned fan on and fan working.
Near Austin, TX 78704
Jacob
Job Details: 08/18/2020
DRYER WHIRLPOOL WED7500VW2 Arrived onsite for unit not heating. Tested unit. Found that heating element and thermostat was bad. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven temps. Upon further inspection, customer advised the temps in oven are not holding. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 339, 380, 343, 379, 349 for an average of 358 degrees. Placed unit in diagnostics and found error code F6E4. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew recommended replacing the UI console since the main ACU has been replaced and to check the sensor at 400 degrees. Should get a 1.75k reading at 400 degrees. Provided file #7728562192. Advised customer of the recommendations and am ordering the UI console and office to scheduled return service. ; ordrng 1 W11296171 (console)"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and inspected dishwasher and found saved error code 7/1 control board has turned off power to heating element due to incoming water temperature. Ran a diagnostic cycle and cleared error codes and heating element is on again at the end of diagnostic cycle. Confirm customer is using rinse aid. Recommended that hot water be run before starting dishwasher.
Near Austin, TX 78751
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site ,replaced latch . Tested unit all checked normal. No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Jonathan
Job Details: 08/18/2020
DRYER MAYTAG MED8200FC0 "Arrived on site for dryer making a squeaking sounds after running unit for 15 to 20 minutes. Inspected unit and work area. Disassembled dryer and found lint buildup in unit. Inspected vent to wall and found lint buildup(see SD-Pic). Tested pulley and guide wheels. Found failed guide wheel. Customer approved estimate removed lint with shop vac from dryer, cleaned out vent from dryer to wall reached my hand up vent found large amount of lint highly recommend having vent professionally cleaned before using dryer. Installed repair kit tested operations all tested good.
Near Buda, TX 78610
Jacob
Job Details: 08/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit making noise. Tested unit. Found that the drive assembly was making noise. Replaced drive assembly. Tested unit. Unit test good. Also let customer know of vent issue, vent hose was squished took pic. Vent needs to be replaced. No issues at this time. Job complete"
Near Austin, TX 78759
David
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to resolve intermittent no heat issue. Replaced control and Rd some solenoid chatter. Tightened wire in connector and retested. Unit now powers up in all tests. Advised to firmly close door if unit acts up as the interlock switches may not be fully contacted. Checked them when it was off and they are tight and working as designed. Call complete.
Near Austin, TX 78717
David S
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site to install previous diagnosed parts. I tested the second row and found it getting hung up. I replaced the track and the adjusters. I tested the third row and found nothing wrong with the drawer action. I found if you push one side versus the other it binds a little, but if you pull and push the drawer from the center like designed it operations perfectly. I tested the second row and found it operating as designed. Job complete."
Near Austin, TX 78745
Robert
Job Details: 08/18/2020
REFRIGERATOR BOSCH B36CL80SNS/03 "Arrived on site to replace valve from previous diagnosis. Replaced valve. Tested unit, unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite and found unit operating with broken door wiring at base. Resulting in failed motor function. Advised customer on door being needed. Ordering door to repair. Office to reschedule. ; ordrng 1 LW10691266 (dor-fip)
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher issues. Found the inlet valve was defective not allowing water into unit.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found fill line frozen over again. Cleared all ice from fill tube and verified valve is not seeping. No further repairs are needed and no leaks were found at time of service.
Near Round Rock, TX 78681
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for icemaker not making ice. I inspected the unit and work area. I found the ice bin Redding properly. I found the ice box fan working. I put the unit into test 56 and found error code E5, I tested the icemaker heater and thermistor and both tested good. I ran the unit through a harvest and fill cycle. The unit operated as designed. I power cycled the unit to clear out the code, due to everything working as designed. The unit is operating as d signed. No after leaks detected."
Near Austin, TX 78723
Jacob
Job Details: 08/18/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived onsite for oven portion of unit not heating. Tested unit. Found that control board was not working to turn on oven. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Belton, TX 76513
Jonathan
Job Details: 08/18/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site for freezer that is not cooling properly. Inspected unit and work area. Took temperature in the unit and found unit at 53°F. Checked compressor and found compressor at room temperature. Tested voltage calling to unit and found proper voltage. Attempted to twist timer until it take the compressor on. Went through 34 revolutions and the compressor would still not kick on. Checked connections and made sure all connections were tight. Heard unit kicking on the defrost heater. Attempted to twist the timer one last time and within one click the compressor kicked on. Took amp draw and found unit pulling 1.31 A and climbing. Waited 15 minutes and found temperatures dropping down to 36°F.Checked evaporator for frost pattern and found a proper frost pattern and no defrost issues. Spoke to CS and was advised that the issue was going to be with the thermostat potentially not closing. Advised customer of findings
Near Austin, TX 78723
Jacob
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Unit test good. No issues at this time. Job complete
Near Crawford, TX 76638
Jonathan
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the unit was dispensing water but not dispensing ice and that the unit was seemingly not getting water to the icemaker. Ran unit through I jump test and unit would not jump three times in a row even with power cycling the unit. Tested voltage at the icemaker and found proper voltage. Unit began to jump itself and found the motor turning all the way around but not turning on the fill valve. Replaced icemaker due to the unit having issues being jumped and not calling for water. Unit still cycled but did not draw in water. I called Techline and spoke to Dustin (no SR#). He had me run a couple checks and we found that one of the pins in the 12 pin connector at the light assembly was loose and not connected into the connector housing. Reconnected connector and ran test on icemaker. Found new ice maker not jumping and just stuck in the heater cycle
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer making screech noise. After disassemblement of unit I found that a child’s teething toy had fallen down within the exhaust fan blade. After removing items from surrounding area I reassembled unit then retested dryer. Unit is functioning as designed with no loud noises. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site for refrigerator still leaking water from ice maker compartment. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belton, TX 76513
Tyler
Job Details: 08/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site repair previously diagnosed parts for motor assembly. After installing the motor split assembly and main control and retested the unit and diagnostics on a high agitation low agitation high spin and low spin as well as fill and dr
Near Georgetown, TX 78633
Jonathan
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested the unit all tested good.
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived on site to repair and install new icemaker for Fridge raider. After installing the new icemaker and running a test harvest unit is working fine and will need it anywhere from 1 to 4 days to fill the bucket all the way up please. Call complete
Near Nolanville, TX 76559
Tyler
Job Details: 08/18/2020
OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site for oven that was getting power but not heating on the cooktop portion or the oven as well. After going outside and checking the breaker first I found a half of the breaker has been tripped on the double breaker as soon as I reset the breaker I went back inside the retest everything is working at 100% capacity and have a unit was getting it for 240 V I inform customer that due to the age of the home it might be best for them to get an electrician out there in order to verify the integrity of the breaker to outlet hardware. Unit is functioning as designed call complete
Near Waco, TX 76710
Jonathan
Job Details: 08/18/2020
COOKTOP WHIRLPOOL JED3430WS01 Arrived on site for a cooktop that would not light the left burner. Inspected unit and work area. Removed top cover and checked continuity through the element. Found element had continuity. Advise customer the issue was with the infinite switch. Replaced infinite switch and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04
Near Temple, TX 76502
Tyler
Job Details: 08/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that had a timer not cycling even though the machine is running. After further inspection I found that even though the timer was in power to all other hardware in the dryer and everything will turn on and function and hit the timer itself would not rotate indicating how much time would be left there for a never ending cycle would be set too. I replace the timer and retested unit it is now shutting off as designed and everything else is functioning properly. Call complete
Near Temple, TX 76502
Jonathan
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dryer, and coupler. Put unit in a vacuum for 10 minutes and the unit held vacuum. Charged unit and unit went up to 150 psi on the high side and zero psi on the low side. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived to inspect range not heating. Confirmed the complaint and found the unit malfunctioned when tenant was using the self clean cycle. Both bake and broil elements have continuity.Unit will require a black control panel.Ordering correct part to complete the repair. Office to reschedule with customer Maintenance notified of issue.Needs more work CNOTE added; ordrng 1 CNOTE (PLEASE INSPECT TO MAKE SURE THE CONTROL IS BLACK, NOT WHITE.) and 1 W11256088 (CONTROL BLACK)"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to replace control panel for dryer. Replaced panel and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for not opening or closing, upon inspection found the slide bearings messed up and making scraping noises, ordering slides again. Office to reschedule ; ordrng 1 W10284684 (SLIDE ) and 1 W10284685 (SLIDE)"
Near Hubbard, TX 76648
Jonathan
Job Details: 08/18/2020
WASHER GE GTWN4250D0WS Arrived on site for washing machine that’s making a squealing noise when it’s going into a drain and spin. Inspected unit and work area. Attempted to police unit and service diagnostics and was unable to. Placed unit in a normal wash cycle and found the washer filling in agitating as designed. Placed unit in a straight drain and spin and down unit working as designed. Found what sounded like us wheeling squeaking noise coming from the drain pump after the drain pump was cleared of water. I had a customer come listen to the sound and she advised that was what she was hearing. I advised her that that sound is normal and that everything seemed to be working properly. Customer just wanted to make sure that everything was working properly. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not operating correctly, upon inspection found the console needed to be replaced due to miscommunication errors. office to reschedule ; saved tckt"
Near Austin, TX 78736
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issues in fresh food compartment. Diagnosed fresh food not defrosting correctly per service pointer W11092686F adjusted drain pan,thermistor secured to correct location on suction line using foil tape and a zip tie secured evaporator to liner with clamps and zip ties,secured cover with 4 screws changed defrost setting to basic.
Near Austin, TX 78747
Robert
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to replace drive motor, capacitor and drive belt from previous diagnosis. Replaced motor, cap and belt. Tested unit, unit works good. No leaks detected. Job complete."