Service History 416 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Driftwood, TX 78619

Leonardo

Job Details: 10/14/2022

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

David S

Job Details: 10/14/2022

Arrived on site to install new upper and lower spray arms into a whirlpool dishwasher. I replaced both sprays. The unit is working as designed. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Georgetown, TX 78628

Kimo

Job Details: 10/14/2022

Arrived onsite for to perform SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and found unit operating as designed. No leaks job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Georgetown, TX 78626

Gerry C

Job Details: 10/14/2022

Arrived to inspect no ignition. I found the igniter had failed and showed an open circuit. I removed and replaced the igniter and tested. The unit operated as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Austin, TX 78717

Paul

Job Details: 10/14/2022

Arrived onsite for a refrigerator with the icemaker broken. I found that the icemaker tray had broken and fell into the bin. I replaced the icemaker and tested the unit. All is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78726

David S

Job Details: 10/14/2022

Arrived on site for whirlpool dryer briefly staring and making a grinding noise. I spun the basket by hand and heard no grinding noise. I checked power at the outlet. I found line 1 to neutral showing 240 volt when it should be 120. I found line 1 to line 2 only having 120 volts when it should be 240 volts. The power at the needs to be set properly for the unit to operate. I checked the dryer terminal block and found it wired correctly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN602ESS01

Near Austin, TX 78746

Luis

Job Details: 10/14/2022

"Arrived on site. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules all leds working as designed"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, TX 78717

Paul

Job Details: 10/14/2022

Arrived onsite for a washer with broken parts. I found that the door strike had broken. I replaced the door strike and tested the machine in service diagnostics. The machine completed the cycle and worked as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lampasas, TX 76550

Tyler

Job Details: 10/14/2022

Arrived on site for refrigerator needing previously diagnosed ice door separator. Upon arrival reconfirmed issue an install required part and insured icemaker had still been probably making ice since previous diagnosis. Unit now functioning as designed no leaks during repairs are testing. Complete

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Georgetown, TX 78626

Maurice R

Job Details: 10/14/2022

"Arrived onsite for previously diagnosed parts. On inspection the washer was full of water, I put the unit in diagnostics mode to drain the unit. The unit would not drain. Ohm out then drain pump and it was 13 ohm, it was good tested pump voltage on connector p16 pin 1 &2 got 120 volts. Ohm out the wiring harness for drain pump in it was open. I replaced the harness and tested unit in diagnostics mode and it was working as designed. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Del Valle, TX 78617

Luis

Job Details: 10/14/2022

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down, unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Round Rock, TX 78664

Cliff

Job Details: 10/14/2022

Arrived on site to replace previously ordered parts for refrigerator. Found low charge in unit and replaced drier and installed service port. Vacuumed and charged unit according to r600 procedures. Air temp in freezer at 24 and dropping after 5-7 mins of run time after repair. All is working properly at this time. No water hooked up to unit.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, TX 76549

Tyler

Job Details: 10/14/2022

Arrived on site for dryer not heating. Upon arrival confirmed issue but found causes failure with dryer taking too long to heat but was still trying to heat. Upon further testing found that the thermostat fix it failed and I replaced part and found unit also had clog venting in the home and instructed customer on getting a proper dryer vent cleaning done in order to prevent further issues. Dryer now functioning as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Jarrell, TX 76537

Vincent

Job Details: 10/14/2022

"Arrived on site for range mot heating properly, inspected unit and work area. Tested voltage coming from wall and it was miss wired, L1 was neutral and neutral was L1. Maintenance guy was here and I explained to him and he said he would get it fixed. Unit should be operating as designed after the wall outlet gets wired correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Georgetown, TX 78626

Maurice R

Job Details: 10/14/2022

"Arrived onsite for previously diagnosed parts. On arrival installed the control board. Tested unit, working as designed. No water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78754

Joe Z

Job Details: 10/14/2022

"Arrived onsite to install previously ordered parts. Replaced tub. Ran a diagnostics cycle . All components operate as designed. No leaks present at this time. Physically gave home owner model and serial tag, it would not reattach to new tub. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Georgetown, TX 78633

Lou

Job Details: 10/14/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent failure and motor intermittently failing, I removed and replaced the sump/motor assembly, vent and main control and tested. Unit is operating as designed with no leaks. No leaks observed during service, job completed."

We serviced a

GE MICROWAVE

Model JVM1540SP1SS

Near Killeen, TX 76542

David Z

Job Details: 10/14/2022

Arrived on site to diagnose microwave that was running on its own. On arrival customer said they have decided to replace and do not want to service. No services rendered. Call completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Austin, TX 78754

Joe Z

Job Details: 10/14/2022

Arrived onsite to install previously ordered part. Replaced power cord. Test unit and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Belton, TX 76513

David Z

Job Details: 10/14/2022

"Arrived on site to follow up on washer with several failures. Replaced control, door latch, drain pump and pressure switch. Tested unit and verified all proper operation. Call complete with no water leaks present."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waco, TX 76705

Jonathan M

Job Details: 10/14/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers unit was under the model ad serial range of the service pointer to replace the heater. Replace the heating element in test of the unit. The unit began to work and operate as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Austin, TX 78745

Scott

Job Details: 10/14/2022

Arrived on site for dryer not drying properly . Ran temp and air flow tests . Unit is heating but has poor air flow . Recommended to leasing office to have maintenance clean exterior venting. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Austin, TX 78744

Matthew

Job Details: 10/14/2022

Arrived onsite to replace damaged cooktop glass that customer provided. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78744

Matthew

Job Details: 10/14/2022

Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found faulty valve. Replaced valve. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/14/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heating element, tested unit unit now functioning as designed, no leaks detected job complete"

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Waco, TX 76705

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a range that is cutting off burners too soon before food is cooked. Inspected unit and work area. Was able to test all four burners with a small pot and was able to get all of them to come on and work as designed. Spoke to MS to Translate and was advised to go ahead and replace the infinite switches to be sure there is no issue with the unit. I did not have any parts on hand so will have the office contact the customer for reschedule date.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near San Marcos, TX 78666

Andrey

Job Details: 10/14/2022

"Arrived on site to test unit for no cool, tested unit found that customer has unplugged the unit and completely defrosted, customer stated that he heard a loud grinding noise coming from the unit and when he opened it noticed that most of the item in FC were already thawed out, ran diagnostics test on RC and FC evaporator with both running good, compressor powered on and FC evaporator stated to develop a frost pattern but after 40 minutes, only one top coil was frosted over ; ordrng 1 W11614809 (Evaporator harness with thermistors) and 1 W11533213 (UI) and 1 W11592010 (Compressor) and 1 W11429989 (3way valve) and 1 W11291123 (RC evaporator) and 1 Nitrogen (Nitrogen) and 1 Oillessgauges (Oilless gauges) and 1 W10843121 (Non UV drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Salado, TX 76571

Vincent

Job Details: 10/14/2022

"Arrived on site for washer, inspected unit and work area. CX complaint was while washing in the whites setting the washer would stop and restart. Entered diagnostics and found error codes stored F3E2 F0E4 F2E1. Tested valves and found the thermistor shorted.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Georgetown, TX 78633

Lou

Job Details: 10/14/2022

"Arrived on site to inspect dishwasher door seal damaged. Upon further inspection, the customer provided a rubber piece of a seal. I found the piece appeared to come from the door bottom seal. I removed the outer door panel and placed the unit in diagnostics and tested. I found a large amount of old detergent at the reservoir at the bottom of the door. The unit completed testing and there were no leaks and I found suds in the tub at the end of testing. I did find that the element has the incorrect bushings and will need to be replaced per service pointer #W11540964. ; ordrng 1 W11537778 (Element) and 1 W11606677 (Door seal) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78717

Paul

Job Details: 10/14/2022

Arrived onsite for a dishwasher that is displaying an F6E1 error. On arrival the customer stated the unit had gone completely out and would not turn on. I tested voltage to the UI and had the 12VDC and the 5VDC. The UI needs to be replaced along with the console because its buckled and warped allowing moisture to get into the UI. Ordering console and UI office to RS. Customer is going to call Whirlpool since the unit is only a few months out of warranty.; ordrng 1 W11460962 (Panel UI) and 1 W11460908 (Console)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78746

Luis

Job Details: 10/14/2022

"Arrived on site. Cleaned ice machine,removed all accessible tubing and plastic parts,cleaned reassembled,installed new filter,installed cleaning solution ran unit through a clean cycle. ordrng 1 W11420408 (Ice scoop) and 1 W10887799 (Ice door drawer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Austin, TX 78726

David S

Job Details: 10/14/2022

"Arrived on site for dishwasher leaking. I inspected the unit and work area. i found the spray arms clear. I gained access to the inner door, I found broken pieces of the bottom door seal in the tray bottom. I ran a diagnostics cycle and found water filling up to much and spilling over. ordrng 1 W10909089 (Bottom for seal)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSP00

Near Austin, TX 78717

Paul

Job Details: 10/14/2022

"Arrived onsite for a wall oven displaying and F6E8 & F6E0 error. I found both fuses had blown and the filter board was not passing L1. I found the primary interlock switch was stuck in the open position and the monitor switch was also stuck and defective. Both fuses, the filter board, and the interlock harness will need to be replaced Ordering time delay fuse & filter board. Marking the other fuse and interlock harness as use on return visit. Office to RS.; ordrng 1 W10853613 (Filter control) and 1 WPW10017410 (Time delay fuse)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, TX 78634

Cliff

Job Details: 10/14/2022

Arrived on site to diagnose a microwave that has burning odor. Found cavity t-stat burnt and it along with wiring will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11033422 (Harness) and 1 W11568584 (T-stat)

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Georgetown, TX 78628

Kimo

Job Details: 10/14/2022

Arrived onsite for cooktop that is flashing f47..upon inspection I found that the fuse was blown (the one the Lays horizontally on the board) by following the tech sheet; ordrng 1 WPW10328492 (FUSE-THRML)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Dripping Springs, TX 78620

Kevin

Job Details: 10/14/2022

"Arrived on site and found customer is experiencing lights flickering in certain rooms during the agitation cycle. Set washer to run on a normal cycle. Pulsing lights is observable, inspected lower assembly and found gear case is leaking oil. Spoke with GC and lights are likely pulsing due to motor pulling too many amps. It is probable that replacing the gearcase can solve this issue, At minimum woud need to replace Gearcase. Would also bring back rotor, stater, clutch if needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near San Marcos, TX 78666

Andrew

Job Details: 10/14/2022

Arrived on site to test unit for tripping breaker. Isolated all components and found icemaker is the issue for tripping. Recommend replacing ice maker and harness. ordrng 1 W10838084 (Harness) and 1 WPW10300022 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Georgetown, TX 78633

Lou

Job Details: 10/14/2022

"Arrived on site to inspect range cooktop warning signals of hot cooktop wont turn off. Upon further inspection, I tested all burners and all are operating as designed. I cycled power and disconnected the left burner switches and found the warning lights on the control did not turn off. I cycled power and reconnected the switches and disconnected the two right switches and cycled power and found the lights turned off. I found a small burn mark on the front right switch. I cycled power and reconnected the back right switch and cycled power and found the warning lights remained off. I found the front right burner switch has shorted. I am ordering the right front infinite switch and scheduled return service ; ordrng 1 WP3149400 (Right front infinite switch)"

We serviced a

JENN-AIR OVEN

Model JJW2827DS03

Near Waco, TX 76701

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a wall oven that is flashing an F2 E1 (UI stuck key) error code. Inspected unit and work area. Did confirm the customers complaint. Attempted to place the unit in a big cycle and found the unit flashing the error code over and over again despite me trying to clear it. The unit will need a new user interface for repair. Ordering the user interface assembly in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11236899 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Cedar Park, TX 78613

David S

Job Details: 10/14/2022

"Arrived on site for whirlpool refrigerator not producing ice. I inspected the unit and work area. I ran diagnostics and found e2 motor lost position when testing the icemaker. I forced an icemaker harvest and found the motor would not start moving until pressure was applied, indicating a bad ice maker motor. I tested the ice maker fill, and found it filling with water when called for. ordrng 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78725

Joe Z

Job Details: 10/14/2022

"Arrived onsite for RC not cold enough. Upon arrival inspected unit and found evaporator completely covered in ice. Tried to run diagnostics and control would not allow. Need to order harness and heater and return with prescreen parts to complete repair. Let tenant and landlord know to unplug unit for at least 24 hours to low evaporator to thaw and run towels around bottom. ordrng 1 W11545823 (Harness) and 1 WP2323198 (Heater)"

We serviced a

GE REFRIGERATOR

Model PYE22PMKFES

Near Austin, TX 78702

Luis

Job Details: 10/14/2022

"9244Arrived on site for water leaking. Found moisture between dispenser housing and door,insulation in door and will need a new door. U

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM7

Near Robinson, TX 76706

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that both refrigerator and freezer sections are cooling and operating as designed. They just do not have ice production. Turned the icemaker on and found the unit harvesting but never calling for water and the icemaker would not stop harvesting. I did advise the customer the issue would be with her icemaker but could not determine any potential problems with the valve due to the icemaker being broken.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Waco, TX 76705

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a refrigerator that is leaking water out of the freezer, has light scrubbing inside of the refrigerator and freezer sections, and is not able to dispense ice. Inspected unit and work area. The customer advised of the ice container is broken and theyre unable to dispense ice. Checked the dispenser motor and found that energy was being supplied but the motor would not turn. Did verify the impeller would be able to be removed. Confirm the ice container issue and checked the lights. Replace the freezer light and then the refrigerator lower light and found neither of those lights causing the lights to flicker. I also steamed out the ice buildup underneath the freezer evaporator and cleared out the clog and the drain tube. Ordering the dispenser motor, ice container, and refrigerator light module for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10558423 (Ice container) and 1 WPW10317991 (Dispenser motor) and 1 WPW10515058 (Refrigerator light)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Lampasas, TX 76550

Tyler

Job Details: 10/14/2022

"Arrived on site for dishwasher not drying dishes well, UI panel peeling, and upper rack rusting. Upon arrival confirmed issue and found moisture had gotten into the UI panel leading to the glue is heating up and causing a way to peel off. Also found upper rack rusting on the front left corner. Was able to replace UI panel and verify the door code seal properly in fixed position to prevent further moisture from getting inside. Tested the heating cycle of the dishwasher and found it fully functioning as designed with proper amperage and voltage and instructed customer on best methods and adequate amount of time needed to allow unit to cure rinse aid to help heating process and then reported findings to techline Robert sr#7734820601. The office to reschedule with customer wants availability of upper rack is known.; ordrng 1 W10909088 (Upper rakc)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Hutto, TX 78634

Cliff

Job Details: 10/14/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by thermistor and wiring harness failure. Both parts will need to be replaced to complete repairs and office to set return appointment. Homeowner will thaw unit minimum of 24hrs and has signed waiver.; ordrng 1 WPW10384183 (Thermistor) and 1 W11581973 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76504

David Z

Job Details: 10/14/2022

"Arrived on site to diagnose refrigerator that is not cooling. Examined unit and found the freezer evap completely frozen over and had an inch of ice on the outside of the evap cover. Removed evaporator cover and found the defrost heater and part of the harness unplugged, probably due to ice. The fan is not running either. Fan is getting power but won't move. Ordering new fan, harness, control and thermistor for return visit. Advised customer they must defrost prior to return visit. Office to schedule when we have all parts. ; ordrng 1 W11581973 (Freezer Harness) and 1 W11559968 (Freezer Fan)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Killeen, TX 76542

David Z

Job Details: 10/14/2022

"Arrived on site to diagnose range throwing F1E0 error. On arrival attempted to power cycle the unit and run. Can not get any oven functions to work. Polarity and wiring good. Orsering new control to resolve, F1E0 is internal control failure. Office to schedule when we get parts. ; ordrng 1 W11544349 (Control) and 1 W11452622 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, TX 78744

Scott

Job Details: 10/14/2022

"Arrived on site replaced hub , washplate, cam . Will need to reorder gearcase sent wrong gearcase . . Call to set return ; ordrng 1 W10006481 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kyle, TX 78640

Kevin

Job Details: 10/14/2022

"Arrived on site and inspected washer and found F0E7, F0E9 F0E5, The previous technician has been here when it was a cash call and found the gear case is leaking oil. Took pictures washer will need to be rebuilt to correct it; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Leander, TX 78641

Paul

Job Details: 10/14/2022

"Arrived on site for washer, inspected unit and work area. CX complaint is that UI does not work and unit starts draining on its on. Found 4.97VDC going to the UI. Ohmed out drain pump at 20.4 ohms and found it out of range. Will need to return with a new UI, drain pump, and control. Awaiting parts authorization through the office. Office to RS.; ordrng 1 W11112662 (UI) and 1 PartsAuthorization (Parts Authorization)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78747

Matthew

Job Details: 10/14/2022

"Arrived onsite for washer not draining and long drain error code. Upon arrival inspected unit. Found in test mode drain would not energize. Inspected underneath unit and found drain pump cover bent and broken off. Wire connector was loose. Reconnected harness but still would not energize. Ohmed pump and got 21 ohms, good. Checked for voltage at pump when activated and got not voltage. Ohmed pump from control and found OL. There is a break in the harness. Ordering lower harness and bringing back pump. Office to reschedule as there is no timeline for lower harness. ; ordrng 1 W11590868 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Joe Z

Job Details: 10/14/2022

"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. There is no frost on evaporator. Inspected compressor. Compressor pulls 8 amps and immediately shuts off. Need to order sealed system repair. This is a r600 system . Ordering compressor, access valve, uV drier, nitrogen, and r600 kit. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78749

Scott

Job Details: 10/14/2022

Arrived on site for vibration noise and also doors not leveled . Ran diagnostics all fan checked normal. Did find right back corner of unit is not touching floor . Ordering shims . No water leaks detected at time of service. Call to set return ; ordrng 1 4387828A (Shims)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78741

Luis

Job Details: 10/14/2022

"1717#Arrived on site for not dispensing ice. Removed container tested motor and impeller good,found plastic end of corkscrew in container defective not sealing in container unit will need a new ice container. Installed new container tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/13/2022

Arrived on site to test unit for top rack falling. Test unit and found broken adjusters. Replaced adjusters. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78721

Wesley

Job Details: 10/13/2022

2255 arrived onsite and found unit with sealed system failure. No frost pattern but fans and compressor running. Ordering compressor and sealed system parts to repair. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Bastrop, TX 78602

Matthew

Job Details: 10/13/2022

Arrived onsite for refrigerator and freezer light not functioning. Per Whirlpool special project freezer LED module is covered. Ordering module specific to service pointer. Customer has secondary issue but will contact extended warranty for that repair. Office to reschedule ; ordrng 2 W11601310 (Freezer Led module)s

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW0

Near Austin, TX 78737

Kevin

Job Details: 10/13/2022

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed it is operating normally with manual diagnostic cycle, job complete

We serviced a

GE RANGE

Model JGBP35AEA5AA

Near Georgetown, TX 78633

Lou

Job Details: 10/13/2022

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop burners and they all operated properly. I tested the broil burner and it operated as designed. Tested the bake burner and the glow ignitor illuminated, but after approximately 1 minute, the burner never came on. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Austin, TX 78734

Leonardo

Job Details: 10/13/2022

Arrived on site to test unit for unit giving F1E1 control board issues. Tried to pull unit out and couldnt. Will need 2 man 2 hour job to pull unit out. ; ordrng 1 2hourjob (2 hour job) and 1 2manjob (2 man job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Round Rock, TX 78665

Vincent

Job Details: 10/13/2022

"Arrived on site for refrigerator,, inspected unit and work area. CX complaint no ice production. Tested icemaker in harvest and no response, replaced the icemaker and no change. Found error code 23 on test 44, called techline and spoke to TJ SR#7734807648 and said thats for wiring issues at the door. Inspected the harness at the bottom of the door and and found broken wires. Office to order parts and reschedule when parts arrived. No leaks where observed during service. ; ordrng 1 LW11037733 (FC Door)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, TX 78750

Vincent

Job Details: 10/13/2022

"Arrived on site for range, inspected unit and work area. CX complaint was plastic smell while in use. Ignited Both ovens and all burners and did not see anything burning or smelled anything. Upper oven had chemical cleaning residue that can be causing some smells. In my opinion unit is operating as designed. No leaks where observed during service. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near The Hills, TX 78738

Luis

Job Details: 10/13/2022

"Arrived on site for loud noise. Tested dispenser loud noise,lowered water pressure noise no longer present.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, TX 78602

Matthew

Job Details: 10/13/2022

Arrived onsite for washer making noise. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and customer confirmed noise of actuator shifting from agitate the to spin. Check components underneath and all were in good condition. Customer described noise as a single clunk before the spin cycle. Notified customer that the shifting sound is normal. Unit is functioning properly. Customer will monitor.

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Austin, TX 78737

Leonardo

Job Details: 10/13/2022

"Arrived on site to test unit for back burners not turning on. Test unit and found stuck valves. Will need to replace both rear valves, the left rear valve

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/13/2022

Arrived on site to test unit for dented panel. Test unit and found dented on top. Replaced console test unit and unit test good will need to order name plate. Office to reschedule ; ordrng 1 W10839793 (Name plate)

We serviced a

WHIRLPOOL OVEN

Model JDR8895AAS

Near Austin, TX 78759

Vincent

Job Details: 10/13/2022

"Arrived on site for range oven, inspected unit and work area. CX complaint not heating properly. I took 3 highest temps and 3 lowest temps 480? 410? 460? 423 464 423? average of 443? advised CX to replace upper oven sensor. CX agreed to repairs. Replaced sensor and also calibrated -35? because its a smaller oven and runs hotter than normal oven. Unit is operating as designed. No leaks where observed during service. I was not able to locate the model and serial."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78737

Luis

Job Details: 10/13/2022

"Arrived on site. Replaced defective fill tube heater assembly,ran diagnostics icemaker passed,ran fill test passed.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Austin, TX 78747

Scott

Job Details: 10/13/2022

"Arrived on site for washer not spinning clothes out .ran diagnostics 7-6 . Found drain pump isnt pumping fast enough , leaving water in tub . Ordering drain motor . ; ordrng 1 W10276397 (Pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPB3

Near Austin, TX 78759

Vincent

Job Details: 10/13/2022

"Arrived on site site for microwave, inspected unit and work area. CX complaint making loud noises. Tested unit and found it not heating. Removed unit from cavity and disassembled to access the magnetron. Tested mag and found it bad also found cooling fan stuck from plastic that helps guide air. Replaced mag and fixed the fan issue. Unit is now heating as designed. job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430WS02

Near Austin, TX 78750

Vincent

Job Details: 10/13/2022

"Arrived on site for oven combo, inspected unit and work area. CX complaint unit not responding. He explained he has a different company out to install UI and still nothing worked. I tested unit and microwave was working and heating properly, tested bake and broil and was not heating. I then pulled unit out and gained access to the thermal cut offs and tested good. Tested voltage and had good 240VAC. Did some testings with SW over the phone and replaced the appliance manager according to the testings we did. After installing the new board tested and the same.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Kyle, TX 78640

Andrey

Job Details: 10/13/2022

"Arrived on site to test unit for loose handles, tested unit found left handle tightening screw is stripped, will need a new handle to fix issue, parts are on order office to reschedule; ordrng 1 W11045129 (Left handle)"

We serviced a

KITCHENAID DISHWASHER

Model KUDD01DPPA1

Near Georgetown, TX 78633

Lou

Job Details: 10/13/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit to be a drawer type dishwasher and the top drawer was not draining properly. I removed the rotor (drain pump) and found the lower empellars were broken from the shaft. Unit was left unplugged for safety. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Buda, TX 78610

Kevin

Job Details: 10/13/2022

"Arrived on site and inspected refrigerator and found there is a cold spot on the back that is causing condensation that runs down into the bottom panel other refrigerator collects there and then runs out intermittently.

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Austin, TX 78703

Scott

Job Details: 10/13/2022

"Arrived on site for dryer not heating . Found not heating . Element has failed . Rest of unit tested in good shape . Replaced element . Unit is now heating . Shopped vac lint out of unit . Job complete"

We serviced a

KITCHENAID VENTHOOD

Model KIRD861HSS0

Near Austin, TX 78734

Leonardo

Job Details: 10/13/2022

Arrived on site to test unit for vent not going up or down. Test unit and found bad switch. Replaced switch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Round Rock, TX 78681

Paul

Job Details: 10/13/2022

Arrived on site to install previously diagnosed parts. Replaced control board and compressor kicked on right away. Cleaned condenser coils and leveled feet. Informed CX that unit cavity will take at least 24 hours to come down to set temps. Unit is operating as designed. Collected remaining balance. Job complete.

We serviced a

SAMSUNG WASHER

Model WF45K6200AW/AZ

Near Austin, TX 78727

Vincent

Job Details: 10/13/2022

"Arrived on site for Samsung washer, inspected unit and work area. CX complaint error code 5c. Inspected unit and I was unable to enter in diagnostics. Inspected the drain pump and its was clogged with horse hair. I explained to CX this unit cannot be used as a commercial unit. No leaks where observed during service."

We serviced a

MAYTAG WASHER

Model PAV5157AWW

Near Canyon Lake, TX 78133

Andrey

Job Details: 10/13/2022

"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case with all over the bottom components, motor tensioner failed causing belt to wear out, drain pump ceased up. job complete"

We serviced a

WHIRLPOOL WINE COOLER

Model JUWFL242HX00

Near Austin, TX 78746

Luis

Job Details: 10/13/2022

"Arrived on site. Unit is an R600 unit,powered unit on compressor powered on checked low side pressure reading -25 pressurized system checked evaporator connections with solution found bubbles leaking from heat shrink tubing on evaporator diagnosed a leak at the evaporator. Part is not serviceable called tech support sent photos per tech support

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Lakeway, TX 78734

Luis

Job Details: 10/13/2022

"Arrived on site. Replaced fresh food evaporator cover,secured thermistor per service pointer,installed updated control,changed defrost setting to basic. Replaced right hinge cover part

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Round Rock, TX 78681

Paul

Job Details: 10/13/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint is that unit is squealing. Found wheels and idler pulley binding. Vacuumed out dryer cavity of lint. Found more than a dozen of collar stays. Replaced wheels and idler pulley. Informed CX that vent needs cleaning. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDW01

Near Austin, TX 78737

Luis

Job Details: 10/13/2022

"Arrived on site. Replaced defective icemaker,power cycled unit ran diagnostics icemaker passed harvest ran fill test passed.

We serviced a

WHIRLPOOL OVEN

Model KEBS107SSS04

Near Round Rock, TX 78681

Paul

Job Details: 10/13/2022

Arrived on site to install previously diagnosed parts. Removed wall oven and replaced hidden bake element. Reinstalled unit and entered diagnostics. Found no error codes. Bake element is functioning properly now. Unit is working as designed. Job complete. Collected remaining balance.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Round Rock, TX 78681

Kimo

Job Details: 10/13/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new fc LED and ice door and found unit operating as designed. Job complete."

We serviced a

UNKNOWN DISPOSAL

Model 5-89A

Near Austin, TX 78702

Scott

Job Details: 10/13/2022

"Arrived on site , replaced disposal . Ran water and disposal , all checked normal. No water leaks detected at time of service .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Austin, TX 78721

Wesley

Job Details: 10/13/2022

"Arrived on site for fridge not cooling the fresh food section. The fridge appears to have no permanent damage and the seals are in good order. the reason the fridge is not cooling is that the air channel between the freezer and the fridge is frozen through. This usually happens when there is a warm air leak into the fridge cabinet. Because the seals look very good, this leads me to believe that the fridge door was not completely shut at one time over night due to over storage. Recommending to remove contents and open doors while also turning fridge off for at least 12 hrs to allow ALL ice to thaw. Surround unit with towels to catch melting water."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, TX 78633

Lou

Job Details: 10/13/2022

"Arrived on site to inspect dishwasher not cleaning or dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I found a large amount of detergent in the tub at the end of testing. I retested and the unit continues to operate as designed. I tested the unit in a normal wash mode and it continued to operate as designed. I removed the outer door panel and checked the harness connections at the main control and all were good. I verified good connections at the bottom of the unit as well. I advised the customer of my findings and advised that the unit motor could possibly be in the beginning stages of failure, but at this time its operating properly. they advised they would continue to use the unit and if it fails they would schedule service. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE371LVS0

Near Austin, TX 78745

Scott

Job Details: 10/13/2022

"Arrived on site for oven not responding . Ran diagnostics and got 5-1 error code . Ran self clean to activate latch motor . Door locked . Deactivated self clean ,door LAtched and oven is now responding to commands . Ran preheat all checked normal. No other issues found . Talked to landlord , recommended if it happens again the latch assembly would need to be replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Taylor, TX 76574

Cliff

Job Details: 10/13/2022

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78731

Kimo

Job Details: 10/13/2022

"Arrived onsite for refrigerator that is having issues defrosting in the rc. Upon inspection I found that the rc thermistor was Badly corroded Which can cause defrost issues, upon further inspection I also found that the drain tube out of the RC Was clogged causing water to back up and causing Ice buildup as well. I cleared the drain tube and installed a new thermistor. And tested unit through ui and found unit operating as designed. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Killeen, TX 76542

Tyler

Job Details: 10/13/2022

"Arrived on site for washer not locking lid. Upon arrival confirmed issue and customer also stated unit was banging around a lot and not staying level during wall cycles. Upon further inspection found no errors in diagnostics however I did find that the suspension rods are failing in tub could be quickly pushed to the ground with no buoyancy in the springs. Also found gear case failing and leaking oil all over components underneath as well as wash plate not able to be removed safely from unit. Also found cause of liver failure was the magnetic strip in the strike itself missing and when a magnet was applied to lidlock in lidlock close unit could function fully is designed with no failures and lidlock or control. Call the customer for replacement of the following partsW10837741(striker), W10752283(washplate), W10528947(hub drive), W11130362(suspension rods), W11454734(gearcase), W10721967(splutch), W11239857(belt),

We serviced a

GE OVEN

Model JT915S0F3SS

Near Hillsboro, TX 76645

Jonathan M

Job Details: 10/13/2022

"Arrived on site for a wall oven that is flashing an F2 (oven over-temperature) error code. Inspected unit and work area. Confirmed the customers complaint ad checked resistance through the temperature sensor. Found it out of range. . Replaced the oven temperature sensor and ran the unit up to a 425?F bake cycle. The unit reached preheat and did not show any error messages. The customer also explain that during broil the unit would also flash the error code. Ran it on a high royal cycle and found the unit working operating as designed without flashing an error. The unit is now working as designed. Call complete."

We serviced a

LG WASHER

Model WM2650HRA

Near Georgetown, TX 78633

Lou

Job Details: 10/13/2022

"Arrived one site to inspect washer leaking water. Upon further inspection, the customer advised that water was coming from underneath the unit at the front and also at the back of the unit. I pulled the unit out and removed the top panel and right away saw that the single valve (hot water valve) was rusted/corroded and wet (photo). I placed t(e unit in diagnostics and tested and found the valve is leaking water. I removed and replaced the single valve (hot water valve) and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL OVEN

Model KOSE500EBS04

Near Canyon Lake, TX 78133

Andrey

Job Details: 10/13/2022

"Arrived on site to test unit for not heating, tested unit found unit receiving proper voltage to control but control not sending voltage to heating element, replaced control preheated unit to 350, unit running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ01

Near Georgetown, TX 78626

Cliff

Job Details: 10/13/2022

Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper struggling to run and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/13/2022

Arrived on site and replace previously diagnosed control. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 10/13/2022

Arrived onsite for S.P W11540964. - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mustang Ridge, TX 78610

Kevin

Job Details: 10/13/2022

"Arrived on site and sat water into a diagnostic cycle and did not see any leaking. Sent video to KB/service management. Standpipe did not overfill. Started washer on a normal cycle him and it progressed to agitation without any leaking and then drained without leaking. Could not duplicate customers experience, job complete"