Service History 416

Near Austin, TX 78724
Luis
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFC300EWH03 "Arrived on site for no cool. Powered unit on diagnosed a defective compressor,installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78759
David
Job Details: 08/20/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose oven with broken trim after a bake cycle. Found the stainless trim on the door glass had peeled on one side. Need to replace glass to resolve. Part on order but have not received yet.
Near Austin, TX 78730
David
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site to follow up on dispenser not dispensing ice. Found the coupler for the door side was frozen in and not springing up to mate to ice bucket. Disassembled auger parts and cleaned and dried and reassembled. Unit is now dispensing properly. Could not find an air leak in the dispenser door, so likely just normal melting ice. Call complete."
Near Austin, TX 78758
Luis
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for a defective compressor. Replaced compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
Near Georgetown, TX 78633
Tyler
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MSD2651HEW "Arrived on site for filter housing broken in fridge. Found that the filter plate was cracked and broken not allowing the filter head to stay mounted properly. I was an,veto remount bracket in place and stabilize the filter head.
Near Austin, TX 78731
Luis
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site for bin and dispenser issues. Found clips on upper portion of dispenser liner broken diagnosed unit will need a new freezer door
Near Georgetown, TX 78633
Cliff
Job Details: 08/20/2020
WASHER WHIRLPOOL WFW9450WR00 Arrived on site to diagnose a washing machine that is not starting cycles. Tested unit and found screw for door latch stripped out. Replaced screw and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78749
Leonardo
Job Details: 08/20/2020
OVEN WHIRLPOOL WFG540H0EH1 Arrived on site to replace ignitor. Replaced ignitor test unit an dunit test good no leaks present at this time job complete.
Near Leander, TX 78641
Jonathan
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 T.O. Arrived on site for refrigerator not making ice. Upon arrival found unit with ice maker off and fill tube frozen found customer recently hooked up to water without flushing leaving air in the line. Steamed fill tube out turned ice maker on. Tested unit all tested good. No water leaks detected during service.
Near Lorena, TX 76655
Jonathan
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for refrigerator that’s still not making a lot of ice. Inspected unit and work area. Customer advised that he had called in to KitchenAid trying to get a new icemaker for his freezer since he didn’t buy one when he bought the unit. When trying to get the new icemaker, he advised that they were still having problems with their ice making in the refrigerator section. He was advised to put it on Max ice and he advised that since putting it on max ice, it has made things worse. I called tech line and spoke to Ed SR# 7728451367. He advised to replace the icemaker due to the temperature reading 29° in the icemaker thermistor and 2° in the icebox thermistor. Went ahead and replaced the icemaker and tested the unit. Unit is working as designed. Call complete."
Near Round Rock, TX 78664
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL ART308FFDM03 Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor in unit. Compressor will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10843121 (drier-tube) and 1 W10913906 (coupler) and 1 W11092625 (compressor)
Near Smithville, TX 78957
Andy
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Kevin
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site and found Mullin is loose on the top connector, removed Mullin completely and after resetting it it is working properly, job complete"
Near Round Rock, TX 78664
Al
Job Details: 08/20/2020
FREEZER MAYTAG MZF34X20DW03 Arrived to inspect upright freezer not cooling.Confirmed the complaint and found the unit has a defective control. The unit turned on and off without warning and continued until it was unplugged.Removed and replaced the control.Unit now operates as designed.Customer told to wait approximately 24/48 hours for the unit to reach optimal temperatures.Job complete
Near Austin, TX 78722
Jacob
Job Details: 08/20/2020
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace ice maker. Spoke with customer about ice being made. Did not want to replace ice makers. Ice maker was working. No leaks at this time. Job complete
Near Kyle, TX 78640
Richard
Job Details: 08/20/2020
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer will not drain and lid is locked. Ran diagnostics and found error code F9E1 long drain. The lid is locked and there is clothes and water still in the basket. Unplugged washer to reset control. Ran diagnostics and while testing lid latch it did not respond to unlock and lock modes. Tested drain pump and there was no humming noise or vibration coming from pump. Ordering parts and office to schedule. Updated model and serial numbers. ; ordrng 1 W11394572 (LID LATCH) and 1 W11396717 (PUMP DRAIN) and 1 W11419171 (CONTROL )
Near Austin, TX 78733
Luis
Job Details: 08/20/2020
ICE MACHINE JENN-AIR JIM159XYRS0 "Arrived on site to install parts prev tech ordered. Installed water pan,ran diagnostics all test passed. Unit working as designed."
Near Leander, TX 78641
James
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected sealed system for dye. Found fresh food evaporator clear, freezer evaporator clear, compressor, drier and condenser clear and no dye any where in compressor compartment. Called tech line and spoke to Leon #7728579876. Low side reading 15 inch vacuum and high side at 98 psi.
Near Austin, TX 78732
David
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSCK25FVMS02 "Arrived on site to diagnose icemaker that is not producing ice. Found ice frozen and stuck in mold, and unit not cycling. Found the IM control light constantly blinking. Tried to replace I. Control but found new control had a broken connector. Jumped eye and still could not get IM to cycle. Replaced icemaker and reassembled as is. After 2 mins the unit filled and cycled. All is now working as designed. Call complete."
Near Austin, TX 78744
Jacob
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit not washing correctly. Tested unit. Found that control was bad. Replaced control. Re tested unit. Also found that basket is not stable. Couldn’t get agitator off. Ordered parts for tub and basket rebuild. Request 2 man and 2HR. Need authorization parts and service authorization.; ordrng 1 REQUEST (2MAN ) and 1 REQUEST (2HR) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W10772621 (screw) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)
Near Del Valle, TX 78617
Jacob
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to replace parts to unit. Replaced ice container and chute. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78703
Richard
Job Details: 08/20/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for the ventless dryer not drying properly. Ran diagnostics and found no error codes and tested all functions. Everything is working properly. Could not fine any issues at this time.
Near Austin, TX 78758
Wesley
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite and found customer wanted assistance ordering the freezer basket.
Near Hutto, TX 78634
Al
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived to inspect scratched and damaged panel control.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete Customer satisfied
Near Lakeway, TX 78734
Robert
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for freezer issues. Tested unit found wire within door is frayed. The fan will turn on and off while moving wires around. Office to reschedule.; ordrng 1 LW11202405 (FREEZER DOOR SS)
Near Buda, TX 78610
Jacob
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Near Georgetown, TX 78628
Tyler
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher tripping breaker. I ran the diagnostics mode and upon entry there were no error codes immediately indicating any sort of hardware failure. I then checked outlet, power cord, and terminal connections and found nothing loose or broken and all holding 120v well. The main control was receiving and sending the same 120v. During a test cycle all components such as heater, motor assembly, circulation and drain pumps, thermostats were running and functioning without any failures. I could not get the breaker to trip on the visit during any tests. I advised customer to have an electrician examine the gfci breaker assigned to the dishwasher to verify if it was holding the proper amperage when dishwasher is running a normal cycle. Unit functioning as designed call complete"
Near Leander, TX 78641
Jonathan
Job Details: 08/20/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for back middle burner not high enough and back left not hot enough and not reliable. Upon inspection found back left not igniting properly and needing a conversion kit as well front right and left both burning to high needs conversion. Adjusted back middle flame, still not high enough needs conversion. Found not ETA available on parts. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTEANDSTICKYNOTE (SCH APT) and 1 W11238042 (CONVERSION KIT) and 1 W11339379 (LEFT MANIFOLD TUBE) and 1 W11378585 (LEFT ORIFICE HOLDER) and 1 W11381267 (LEFT REAR AND FRONT MANIFOLD )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for customer complaint of f2e2 found UI control not responding. Part needed W11368911UI control
Near Cedar Park, TX 78613
Kayman
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived onsite for buzzing noise during wash cycle upon inspection and after putting the unit into diagnostics I found the motor making a slight but normal sounding buzz during the wash cycle. I noticed that the foam insulation on the toe kick had been ripped off during installation causing a amplified affect of the motor functions. I am ordering a toe kick for repair. Toe panel black (W11108991) RS for THU 9/3 customer request AM appt if possible. ; ordrng 1 W11108991 (TOE PANEL BLACK )
Near Kyle, TX 78640
Richard
Job Details: 08/20/2020
WASHER MAYTAG WFW70HEBW1 "Arrived onsite for the washer not working. During testing found that there is an error code for the door lock switch and the console is not responding correctly. Will need to replace control board , console, door lock switch. This is a stacked unit. Will need a 2 man 3hrs to do the repair. ; ordrng 1 2MAN (3HRS FOR REPAIR ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Near Andice, TX 78628
Jonathan
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "T.O. Arrived on site for dishwasher smoking. Checked heater, heater was clear. Dissembled door checked wiring harness harness was good no signs of damage. Ran diagnostics mode and tested all tested good. Spoke with builder found unit was tested without water causing smoke. Unit is operating as designed no water leaks detected during service."
Near Round Rock, TX 78664
Al
Job Details: 08/20/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to inspect damaged display on newly installed range. Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Job complete
Near Liberty Hill, TX 78642
James
Job Details: 08/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site and found door switch lever has broken off. Installed new switch and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
Al
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found the control and valve were both defective.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Austin, TX 78717
Kayman
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Arrived onsite for refrigerator no cool in RC section. Upon arrival I noticed a very loud buzzing consistent with the evap fan hitting ice. Inside the freezer there was a lot of frost build up around the door. I accessed the evaporator and it was clear of ice but there was ice build up in both airflow ports to the RC section and around the evap fan. I steamed out all the ice and noticed the thermistor was in the wrong position on the evaporator. I replaced the thermistor in the correct position. I powered the unit on and it’s working as designed at this time. Job complete.
Near Austin, TX 78751
Jacob
Job Details: 08/20/2020
RANGE MAYTAG MGR8775AS0 Arrived onsite to replace front right oraface burner. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78732
David
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 arrived on site to install new ice door to resolve melting ice issue. Installed new inner door and found a good seal. All is now working as designed. Call complete.
Near Round Rock, TX 78665
David S
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. I gained access to the sump and motor assembly, I removed the failed assembly and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. Job complete. No water leaks detected."
Near Manor, TX 78653
Andy
Job Details: 08/20/2020
WASHER MAYTAG MHW8630HW1 Arrived on site for washer not dispensing detergent and water in dispenser. Tested and inspected unit and found F0E2 error code (Oversuds) Found customer is using Ecover zero non chlorine bleach. Instructed customer on use and care and practice for best performance. And on soap usage and that water in dispenser is normal as shown in user care guide. No water leaks present at time of service.
Near Austin, TX 78749
Kevin
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and inspected refrigerator and found pantry user interface plastic is warped and it will not drop down into door cavity. A new pantry user interface will be needed to correct the problem; ordrng 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78730
Luis
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Replaced evaporator and filter drier. Per service pointer W11092686F adjusted drip pan secured evaporator to liner using clamps and zip ties,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/20/2020
TRASH COMPACTOR GE UCG1680LSS "Arrived on site for customer complaint of compactor not working, found unit would not compact, I pulled unit out, found top switch lever was bent and not making contact with top of compactor, I adjusted the lever, unit tested good."
Near Austin, TX 78745
Kayman
Job Details: 08/20/2020
WASHER WHIRLPOOL MVWX655DW2
Near Waco, TX 76710
Jonathan
Job Details: 08/20/2020
COOKTOP WHIRLPOOL JIC4536XS00
Near Leander, TX 78641
James
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. Found lid lock error. Found lock assembly long locked into lid. Seated lock assembly and verified operation. Unit tests good. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to inspect washer being off balance. Upon further inspection, I placed the unit in diagnostics and checked error codes. Found F0E3. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in manual test mode and tested the against and spin cycles. Unit continued to operate as designed. Tested the unbalance detection mode and the unit operated as designed. Made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH76719CS2 "Arrived on site and inspected microwave and found top interlock switch is pushed back into cabinet removed front panel and after correcting switch microwave is working again coded for a new switch assembly
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/20/2020
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for customer complaint of unit making loud noise, and lights not working properly and not shutting off. Found cracked fan blade causing rattling noise, found lights would come on dim, but not shut off. Ordering all controls and transformer, also ordering fan motor to ensure repair is done next visit. ; ordrng 1 W11035826 (motor-fan) and 2 W11109591 (light)s and 1 W11282983 (CONTROL) and 1 W11282989 (TRANSFORMER ) and 1 W11282990 (CONTROL)"
Near Pflugerville, TX 78660
Paul
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator with slow ice production. Mr also stated there was a issue with the filter housing. I tested the ice box fan and the dampener. Both were working as designed. I tested the thermistors and all passed. I tested the FC temp and found it at 17 degrees. I checked the bimetal and found it closed. I ran a short forced defrost cycle. I tested the temp in the FC again after the short cycle and found the temp not dropping. I could hear the compressor overload tripping. I found the start device failing. I replaced the start device with W11092533 from truck stock. The compressor started properly. I suspect this was causing the temp issue. The temp started dropping immediately. I found the filter housing bracket broken causing the filter to hang down. The bracket needs to be replaced. Ordering 67006325 bracket- f and will return with the ice maker just in case it’s needed.; ordrng 1 67006325 (bracket- f)
Near Waco, TX 76701
Jonathan
Job Details: 08/20/2020
WASHER ROPER RTW4516FW2 on site for washing machine that won’t wash clothes. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E5 (shifter fault) and F5 E2 (lid lock fault) error codes. Ran unit through a manual lid lock test and lid would not lock. Replaced both latch and actuator and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up In The fresh food section. I inspected th run it and work area. I found the unit powered off and defrosted. The customer showed me a picture of what the fridge was doing. In the picture the rc evap was covered in ice. I found service pointer W11092686F for ice build up on rc evap. I followed the instructions for the service pointer. I installed new mounting clips and zip ties for the evaporator. I found the drip pan warped, I used permagum to raise the left side so it will drain properly. I found the top mounting tabs on the evap cover broken. I replaced the evap cover. The customer powered the unit back on and I checked the thermistors, fans, and dair baffle motor, all tested good. I found the unit in adaptive defrost, I changed the unit to basic defrost. I spoke to the customer about the repair and about the defrost setting change. Unit is operating as designed. Job complete."
Near Belton, TX 76513
Jonathan
Job Details: 08/20/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed part. Inspected unit and work area. Tested temperature in freezer and found unit at -10°F. Replaced heater and thermostat and tested unit. Unit began to cool and is working as designed.
Near Belton, TX 76513
Jonathan
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for dishwasher that is leaking. Inspected unit and work area. Unit was unplugged and waterline was disconnected from the unit. Attached waterline to water valve and plug the unit in. Ran unit through diagnostics and found no error codes. Ran unit through an auto test and found water leaking out of the pump and motor assembly when the unit was washing.
Near Austin, TX 78759
David
Job Details: 08/20/2020
VENTHOOD WHIRLPOOL WVW53UC0FS2 "Arrived to follow up on issues with fan speed being inconsistent and blowing breaker. Customer advised me that an electrician had come this week and found the breaker was bad, and replaced breaker and unit has been good since. Customer has also been made aware that the fan speed is going to turn on to the highest pressed button when running, and only the in button can be in for low speeds. All is working as designed. Call complete."
Near Blanco, TX 78606
Brandon
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of right side door being damaged, I replaced door, unit tested good."
Near Austin, TX 78717
Kayman
Job Details: 08/20/2020
COOKTOP WHIRLPOOL WCG55US0SH00 Arrived onsite for range with gas smell. I tested the burners and all lit as designed. I used the provided gas leak detector on all burners and all orifice holders as well as the manifold but could not detect any gas leak on the unit..
Near Pflugerville, TX 78660
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not sealing properly in freezer compartment. Tested unit and found bracket out of shape causing door not to seal. Reset bracket to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Jacob
Job Details: 08/20/2020
FREEZER FRIGIDAIRE FFSS2615TS0 Arrived onsite for unit making noise. Customer said unit would give off noise and temperature would not stay consistent in freezer or refrigerator. Replaced control to unit. Tested unit. Unit test good. Ice dispenser won’t change from crush to cube. Ordered part. Rescheduled with customer.; ordrng 1 241679101 (switch)
Near Austin, TX 78729
David S
Job Details: 08/20/2020
DRYER FRIGIDAIRE FFQG5000QW3 "Arrived on site for dryer lights flashing, and not coming on. I inspected the unit and work area. I ran the dryer through a normal cycle and it operated as designed. The dryer ran for 15 minutes with no issue, the drum cycled temps as designed. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite to inspect fridge for not sliding correctly, spoke to the customer about the issue. Ordering correct slides. Office to reschedule ; ordrng 2 W10860513 (SLIDES )s"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH32519HB "Arrived on site to inspect microwave for not operating no med or high speeds. Upon inspection found the motor turns on but will not get to the higher settings, ordering cap and returning with motor. Office to reschedule ; ordrng 1 W10210855 (MOTOR CAP )"
Near Lakeway, TX 78738
Brandon
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit popping and not powering on, found knife was melted onto heating element and grounded to tub causing wiring and controls to short out and melt. Ordering wire harness, main control and UI console. ; ordrng 1 W11027902 (harns-wire)"
Near Cedar Creek, TX 78612
Andy
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator not cooling in FC and RC tested and inspected unit and found failed unit on but compressor and fans not running. Put unit in step 4 and found compressor and fans would run. Customer will need new controls and UI. Checked installation of unit and due to being in cabinet and kitchen island too close will need 2 man job (See SD-QuickPic and sticky note.) . Ordering 2 man job. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of left side door not staying open, I found unit needed leveling, after raising the feet, the left side door stayed open, tested good."
Near Austin, TX 78701
Leonardo
Job Details: 08/18/2020
COOKTOP GAGGENAU VG295214CA/01 Arrived on site to test unit for right front burner not igniting. Test unit and found bad module and ignitor. Will need to order new module and ignitor.
Near Buchanan Dam, TX 78609
James
Job Details: 08/18/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. Found console not accepting input. Found console was locked. Removed child lock and ran diagnostics. Found unit ran diagnostics and when diagnostics had finished the child lock reset and console was locked again. Unit will need new console to repair. ; ordrng 1 W10898448 (panel-cntl)
Near , TX 78612
Andy
Job Details: 08/18/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer making noise. Tested and inspected unit and found fail screw stripped out of place and landed between drum and cabinet making noise. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78748
Leonardo
Job Details: 08/18/2020
MICROWAVE JENN-AIR JMV9196CS1 Arrived on site to test unit for unit giving open close door. Test unit and found bad 3 way switch. Replaced switch test unit and unit working correctly job complete.
Near Austin, TX 78752
Scott
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced door ,handle and badge . Unit has rollers ,it’s missing Toe kick . Ordering toe kick . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10534160 (grille (ss))"
Near Pflugerville, TX 78660
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for periodically washer not dispensing . Found cold water valve not dispensing properly . Replaced hot water valve . Cold water new valve was defective . Ordering cold valve . No water leaks detected at time of service. Call to set return .; ordrng 1 W11316256 (valve)
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for not spinning out clothes. Found f7e7 and f7e6 indicating a bad motor. Ordering motor and capacitor. Advised customer ; ordrng 1 W11026785 (motor-drve) and 1 W11162560 (CAPACITOR)
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the oven wires burnt. Repaired wires and retested. No problems found. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on site for customer complaint of unit not cooling, found compressor running no frost on evaporator, found sealed system leak
Near , TX 78628
Jonathan
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed part. Removed fan and installed new. Tested operation and found same unit not heating. Spoke with customer on failed and she stated that oven would not heat. Removed unit and tested voltage at outlet and found within range. Disassembled power cord and inspected plug. Tested voltage at 30 amp fuse to ground and found 120 volts. Tested at bake relay and found proper voltage. Tested at thermal fuse and found opened. Removed thermal fuse and installed new. Tested operation and found working. Tested all operations, all tested good."
Near Austin, TX 78739
Leonardo
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for unit not drain. Test unit and found drain motor not coming on. Test unit and found metal pieces from drain motor off. Removed metal test unit and unit test good job complete unit draining correctly.
Near Austin, TX 78727
David
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed control, to resolve no heat from bake element. Replaced control and retested. Unit is now properly heating. Call complete."
Near Austin, TX 78717
David S
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave chime not working. I spoke to the customer and found out the unit time is advancing to fast. I found the unit not connected to WiFi or a whirlpool app. I explained to the customer that whirlpools recommended repair is to replace the UI control and connect the unit to WiFi. I replaced the control UI and got the unit connected to WiFi and the customers app. Unit is operating as designed.
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
WASHER MAYTAG MHW3505FW0 Arrived to inspect washer leaking.Checked bellow and found drain/ weep holes in bellow were clogged with dog hair. Also discovered the customer is using too much soap in loads.Ran diagnostics after cleaning the debris from drain holes in bellow and unit did not leak.All water lines were dry at the end of service.Job complete
Near Fort Hood, TX 76544
Tyler
Job Details: 08/18/2020
WASHER MAYTAG MVWB855DC4 Arrived on site to repair washer that need a new outer chassis frame as well as feet and noise dampeners installed. After installing unnecessary parts I ran multiple filling and draining agitation and spin test on the unit everything is functioning as designed and there are no leaks before during or after repair. Call complete
Near Austin, TX 78726
David
Job Details: 08/18/2020
REFRIGERATOR BOSCH B36CT80SNS/02 Arrived on site to diagnose refrigerator that was intermittently losing cooling in FC. Found lights intermittent as well. Replaced main control and retested. Unit lights were out still. Called Bosch tech line and recommended removing surge protector. Removed surge protector and retested. Unit came on and is working as designed with surge protector off. Call complete.
Near Austin, TX 78726
David
Job Details: 08/18/2020
OVEN BOSCH HGI8054UC Arrived on site to diagnose oven to resolve light out in oven. Found bulb open and light out. Replaced bulb and retested. All is working as designed. Call complete.
Near Austin, TX 78703
Luis
Job Details: 08/18/2020
WINE COOLER KITCHENAID KUWS24LSBS24 "Arrived on site for door issues. Found gasket extremely warped and ripped causing warm air to enter and create ice build up on evaporator. Cleaned unit,replaced gasket checked door seal good,advised customer to defrost unit for at least 24hrs.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/18/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not operating, upon installing new board found console still dead on new board, will need to order console in conjunction with board,. Office to reschedule ; ordrng 1 W11112662 (CONSOLE )"
Near Buda, TX 78610
Leonardo
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit not washing test unit and found bad wash motor. Called techline and test unit with techline and found wash motor needed to be replaced Sr#7728556800.
Near New Braunfels, TX 78132
Richard
Job Details: 08/18/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the for range doors not leveled and not closing properly. Took pictures of the doors and saw that the doors are not leveled. Called tech line and did a video chat and they stated to replaced the right and left hinge and receivers on the 18 in door to try and resolve door level issued. Will need to replace the receivers on both doors on next visit. If by replacing the hinges and receivers does not resolve issue will need to call tech line again. Customer also had a complaint about the oven will intermittently on and work and sometimes it will not. Ordering UI to resolve this issue as well .Ordering parts and office to schedule 2man 2hrs for repair Sr#7727985814; ordrng 1 W11096293 (RECEIVER) and 1 W11096294 (RECEIVER ) and 1 W11096975 (HINGE) and 1 W11096976 (HINGE) and 2 W11111342 (RACK)s and 2 W11111356 (RACK)s and 1 W11292568 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for door seal issues. Found corner of fresh food and freezer door gaskets not sealing to cabinet. Remolded freezer and fresh food door gasket checked door seal good,corners of gasket sealing to cabinet correctly.
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect French door refrigerator food thawing in freezer section.Customer advised the pancakes and ice cream softened Called Whirlpool Tech line and spoke ROBERT SR# 7728563616Unit will require an icebox fan and ROBERT suggested the unit will also require a main control.Ordering ice box fan and will return with the main control ; ordrng 1 CNOTE (RESEARCH FOR ICEBOX FAN)
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to inspect fridge for not cooling freezer, checked for issues in fan and compressor, no problems found. Replaced control and fan was returned. Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG505M0BS Arrived on site for range bake and broil not cooking properly. I spoke with the customer and found the both bake and broil cooking unevenly. I inspected th unit and work area. I found the bottom metal of the oven warped. I pulled the metal and gained access to the burner and found the burner flame even. The bottom metal will need to be replaced for the bake and broil to work properly
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
FREEZER WHIRLPOOL WRT104TFDW "Arrived on site to inspect fridge for broken drawer, replaced drawer per last visit, no problems found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for refrigerator beeping issues. Tested and inspected unit and found failed control. No water leaks present at time of service ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10789107 (cntrl-elec)
Near Burnet, TX 78611
James
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID WRT318FZDW02 Arrived on site and tested operation. Found unit running and not cooling. Inspected evaporator and found corrosion on evaporator indicating leak in evaporator and no frost. Job complete
Near Manor, TX 78653
Jacob
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit leaking gas. Looked at unit. Found that back left burner oraface neck was cracked. Ordered part. Re scheduled with customer. ; ordrng 1 W11162117 (holder-orf)
Near Austin, TX 78737
Leonardo
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to replace sump and motor. Replaced part test unit for leaks no leaks present at this time.
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator drawer missing screws. Upon further inspection, I found the pantry drawer was missing two mounting screws. I installed the two screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previous diagnosed parts. Removed wire harness and light socket housing, installed new. Tested unit and found light not coming on. Tested voltage to light and found control not sending voltage. Will need to replace control. .; ordrng 1 W11182110 (CONTROL)"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found the incorrect orifices installed for propane usage. Spoke with tech line and replaced all orifices and they are working properly. Took one picture of flames, job complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is making unusual noise. Found unit squealing and spin. Replaced gear case and Cam assembly. Tested unit and found noise still present due to motor and hub. Both parts will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor)