We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Scott
Job Details: 05/13/2022
"Arrived on site for dishwasher still not washing properly . Ran diagnostics and found a lot of suds . Had to run multiple fill and drain starts to remove suds . After removing suds found dispenser is leaking . No water leaks detected at time of service. Call to set return ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78746
Luis
Job Details: 05/13/2022
"Arrived on site for door issues. doors not evenly aligned,attempted to remold gasket,doors sealing correctly however doors not flushed with each other. Will order new gaskets.Sr#7733650153; ordrng 2 W10917313 (Gasket)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78759
Matthew
Job Details: 05/13/2022
Arrived onsite for washer not functioning correctly. Found UI not responding. Power cycled unit. UI now responsive. Ran test and all passed. Did have over suds issue. Talked to customer about detergent use. Dispenser parts broken. Office to reschedule ; ordrng 1 W11318818 (Cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killeen, TX 76542
Tyler
Job Details: 05/13/2022
Arrived on site for refrigerator creating moisture in unit. Upon arrival confirm complaint in town for the inspection found that unit had a lot of water droplets on the upper ceiling side of the RC. Also found that the freezer had frozen water droplets scattered throughout compartment. The evaporator coil had a little to no frost nor any coolness to it to the touch from the frost that was present was wiped away. I didnt found that the dryer was at room temp with no heat transfer and some the compressor was overheated and running at. 75 A. Also heard a hissing noise coming from the compressor repair not confirm where the leak was. Unit at completion of diagnosis has a salt system failure and will need all system equipment in decompressor in our 600 equipment needed to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11282685 (Evap coil) and 1 W11332033 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 Cnote (Pr to order lokring fittings) and 1 Lokringkit (Lokring kit)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Kyle, TX 78640
Brandon
Job Details: 05/13/2022
"Arrived on site to inspect unit for not cooling in RC, found RC defrost issue, will need control, Evap cover, and heater as well as unit will need to be defrosted. ; ordrng 1 Cnote (AUTH)"
We serviced a
LG WASHER
Model WT5270CW
Near Austin, TX 78735
Brandon
Job Details: 05/13/2022
"Arrived on site to inspect unit for loud noise during wash, found wash plate stripped and not making good contact with gearcase, ordering wash plate. ; ordrng 1 AGZ72909711 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Killeen, TX 76541
Tyler
Job Details: 05/13/2022
Arrived on site for washer still going into soak in spin mode whenever it was plugged in immediately. Upon arrival confirmed issue and after further inspection found no error codes in Diagnostics but found that one unit was plugged in and power was applied unit would immediately kick into the cell cycle. Called whirlpool techline and spoke with JR sr#7733653034. Was instructed to check continuity to the Fossett switch and found that there was no continuity when the button was depressed or pressed. JR stated that this had the initial cause of failures from back in March. Due to unit being on dcv it had cause a circuit issue in the ui and ACU causing unit to think it was activated. Will need office to reschedule once availability of part is known.; ordrng 1 W11174419 (Faucet switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 05/13/2022
"Arrived on site for washer bouncing around off balance during spin. Upon arrival confirmed issue. Found after further testing unit had a separated tub asm from tub shaft causing unit to bounce and go off balance. Failure lead to other possible part problems with gearcase, suspension, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W10554251 (Inner basket) and 1 WP389140 (Block) and 1 WP21366 (Spanner)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Round Rock, TX 78664
Cliff
Job Details: 05/13/2022
Arrived on site to replace previously ordered parts for dryer. Found part damaged in box. Ordering 2 outer doors to try to get unscratched panel. CL to inspect part prior to scheduling appointment. ; ordrng 2 W11318810 (Outer door)s and 1 Cltoinspect (CL to inspect)
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X15DS02
Near Lakeway, TX 78734
Justin
Job Details: 05/13/2022
Arrived on site for a wine cooler throwing an LO error code for low temps. I gained access to the back of the unit and found a visible ice block at the low side on the compressor. This indicates a SS failure. The units SS is still under warranty. I am ordering a SS repair to install. Office to reschedule with a SS tech and 2 hour job.; ordrng 1 W11290645 (Compressor) and 1 R600 (R600) and 1 W10782280 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for cooktop light not turning off. Found relay on control was burnt. Recommend replacing control. Office to reschedule. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2022
Arrived on site to test unit for intermittent ice production. Ice maker not responding to diagnostics. Needing ice maker to fix issue. ice maker was a RWO. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
Lou
Job Details: 05/13/2022
"Arrived on site to inspect refrigerator freezer with condensation inside. Upon further inspection, I found the door gasket not sealing properly. Removed and replaced the gasket and used my heat gun to shape the gasket and it too would not seal properly. I am ordering the FC door and nameplate and office to schedule return service. No water leaks observed during service.; ordrng 1 LW10648583 (FC door SS) and 2 W11178521 (Nameplate)s"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2314QPAA
Near Lockhart, TX 78644
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for not dispensing water, test unit found valve receiving 120 but not opening, replaced valve, now you can hear it buzz but still no water,water going to filter head but not coming out, ordering filter head office to reschedule ; ordrng 1 242009602 (Filter base)"
We serviced a
MAYTAG DISHWASHER
Model WU284
Near Luling, TX 78648
Andrey
Job Details: 05/13/2022
"Arrived on site to test unit for not washing dishes, tested unit found water not draining, extreme mold buildup, impeller is damaged with nozzle, needs multiple parts to fix unit , pump, motor, nozzle, drain impeller parts are located, additional parts might be needed to fix unit, Due to unavailable parts and unit having extreme mold and rust I do not recommend proceeding with repair ; ordrng 1 902598 (Pump motor assembly) and 1 912317 (Drain impeller) and 1 12001633 (Drain hose assembly) and 1 902807 (Spray arms) and 1 912324 (Nozzle)"
We serviced a
FRIGIDAIRE DRYER
Model CRGR5700AS1
Near Austin, TX 78724
Tyler L
Job Details: 05/13/2022
"Arrived on site complaints of blowing sand out. Found vent cover missing both screws and sitting loose. Found some sand in vent. Used vacuum to clean. Ran unit and no more sand or debris is coming out. Unit is making a loud grinding noise when in use. Found noise coming from motor, due to the mounting clips not secure. Secured mounting clips but they are bent, ordering more. Found unit not heating. Will need new motor, bracket, clips, and igniter to complete repair. Office to reschedule.; ordrng 1 134905000 (Switch) and 1 131560100 (Motor) and 1 131601100 (Bracket) and 2 131419800 (Clip)s"
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Austin, TX 78745
Tyler L
Job Details: 05/13/2022
Arrived on site for complaints of water leaking. Found small tear in hose on dispenser. Also found bellow leaking a little amount. Will need new hose and bellow to complete repair. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
"Arrived onsite for vent hood not working. Upon inspection I found a soiled 120vac coming into unit. I tested the motor and found that it would just hum but not spin the fan blades. ordering new motor. Office to reschedule; ordrng 1 WPW10294006 (BLOWER-FAN)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Leander, TX 78641
Kimo
Job Details: 05/13/2022
Arrived onsite for for washer leaking detergent from Bulk Dispenser Tank and vibrates in spin. Upon inspection I found that the tank was leaking from the push lock fitting so must order new tank. I then checked the shocks on the unit and found them all good vibrating normal. Ran unit in quick wash cycle 15min. And found that the unit ran well and the amount of suds was normal too see pix. Office to reschedule.; ordrng 1 W11318830 (TANK)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Temple, TX 76502
Tyler
Job Details: 05/13/2022
"Arrived on site for refrigerator not cooling, functioning correctly. Upon arrival confirmed issue. Found after further testing that defrost timer could cycle its self properly. Evap fan, code word fan, and compressor were all running. Found stat failing. Will need office tor reschedule once availability of parts is known.; ordrng 1 5304492453 (Stat)"
We serviced a
KENMORE DISHWASHER
Model 665.12773K312
Near Georgetown, TX 78633
Lou
Job Details: 05/13/2022
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F3E4, F3E1, F2E1. Cleared the codes and continued with testing. I found the China gentle light constantly on as well. While testing, I checked amp draw to the element and got 7-9amps during the wash & drying cycles of diagnostics. I inspected the OWI sensor and it is good. When the tub was replaced, I noticed the harness to the sensor had corrosion on it and cleaned it and the unit operated properly, but with the same error codes showing, I will order the harness to replace. The unit operated as designed during testing. I am ordering the control panel, sensor, main harness and will return with the main control. I am ordering a CNOTE-AUTHORIZATION FOR ALL PARTS MENTIONED and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 WPW10457027 (Control panel) and 1 W10911101 (Main harness) and 1 WPW10705575 (Sensor) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78664
Cliff
Job Details: 05/13/2022
"Arrived on site to diagnose a refrigerator that is not cooling. Found previous company has peirced sealed system and removed refrigerant. This is preventing full diagnosis of sealed system. Can smell refrigerant odor in rc indicating refrigerant leak in evaporator. Evap, compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11393142 (Compressor) and 1 W11291123 (Rc Evap) and 1 W11506635 (Coupling) and 1 W10843121 (No dye drier) and 1 3hourjob (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 05/12/2022
"Arrived to inspect after defrost. I found all functions of the defrost system wer present and the element tested at 23.8 ohms, expected for the units current temperature and line VAC was present, proofed via thermography. I set the door height and correct chassis rock and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78737
Matthew
Job Details: 05/12/2022
"Arrived onsite to replace previously diagnosed parts. Upon attempting to replace switch, found wires were completely insulated into the cabinet. Called tech line for assistance. Sent tech line a photo. Tech replied unit is non repairable and has no recommendations at this time . Whirlpool will reach out to customer. Provided SR#. Will be contacted with next steps. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78723
Matthew
Job Details: 05/12/2022
Arrived onsite for refrigerator getting to cold. Upon arrival inspected unit. Customer opened freezer door to show that there were icicles hanging from top of liner. Inspected gasket and found gap on upper portion of liner to gasket seal. This was allowing the unit to continue to run also freezing condensation within the cabinet. Applied heat to gasket and molded to fit. Unit now has a good seal. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Austin, TX 78723
Matthew
Job Details: 05/12/2022
Arrived on site for dryer not starting. On arrival inspected unit checked all components and found that push start was not activated.Replace start button relay and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Matthew
Job Details: 05/12/2022
Arrived on site for range oven not functioning. Upon arrival tested unit and found oven would not heat. Pulled unit to access panel and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 05/12/2022
Arrived onsite for refrigerator not cooling in RC. Upon arrival inspected unit found refrigerator section warm and freezer section frosted over. Thought ice and access evaporator panel. Found a clogged drain line was responsible for back up ice freezing over and blocking ventilation to refrigerator section. Cleared line and defrosted ice tested to ensure proper draining. Unit is now operating properly no leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78751
Wesley
Job Details: 05/12/2022
"Arrived onsite with Scott and Determined the Main control was needed to repair communication error after testing with top disassembled for access. Replaced the control and tested. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG381LVB1
Near Hutto, TX 78634
Kimo
Job Details: 05/12/2022
"Arrived onsite for range with a supposed gas leak. Upon inspection of unit I found no leaks at the gas feed out of the wall no leaks at the regulator,all connections and all orifices. I tested burners and bake and broil burner and found that they all worked properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for refrigerator not dispensing water or making ice. Pulled unit out on my floor protector and found water supply shut off. I then tested unit and its working as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored codes F5E1 F2E1 F2E1. Unit needs a new latch assembly. Installed new latch and tested. Unit is operating as designed, no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/12/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced right in refrigerator door and nameplate and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Troy, TX 76579
Jonathan M
Job Details: 05/12/2022
"Arrived on site for an ice machine that is not cutting ice. Inspected unit and work area. The customer stated that since the return last week, the unit still has not made ice and has been melting as a sheet of ice on top of her red cutter. Did confirm that the grid cutter Ive been broken. She advised that she thought that the prior technician was supposed to have replace that but did not. Went ahead and replace the red cutter and ran the unit through an ice making cycle. Found the unit may the force lava Weiss and the great cutter was working as designed cutting her cubes into square cubes. Advise the customer to give the unit 2 to 3 days to make a full been advice. Call complete."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and found that the unit would not heat in a high heat cycle. Checked voltage at the terminal block and confirmed proper voltage. Checked voltage at the heater and only found 120 V. Disconnected the brown wire on the unit separating the line one voltage from the heater and found proper voltage coming from the line to side but only 25 V coming from the line one side. Checked all heating components and found all showing they were good. Traced voltage back to the heater bypass and found only 25 V going to the thermal cut off. I called whirlpool commercial laundry Techline and spoke to Ryan (no SR#). He advised that there have been several units coming from the factory where the screw that engages the heater bypass switch are screwed into tight causing the switch to become engaged and bypass the heater. He advised that because I was getting 27 V from that switch that it must be only partially closed. He advised to adjust the screw and check again. I pulled out the screw and found the heater working properly and heating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Belton, TX 76513
Tyler
Job Details: 05/12/2022
"Arrived on site for range not allowing back right burner to turn on. Upon arrival confirmed issue, found stable 240 connection to burner from switch but found burner coil fried to pieces. Replaced burner. Found full functionality restored to burner. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Belton, TX 76513
Tyler
Job Details: 05/12/2022
Arrived on site for range not allowing oven light functions to work correctly or heat properly. Upon arrival confirmed failure. Found main control failing to send power supply down to elements and would respond to user input when turning to turn off oven bulb. I replaced ACU and found all range functionality had fully been restored call complete
We serviced a
LG REFRIGERATOR
Model LFX31925ST/04
Near Austin, TX 78717
Vincent
Job Details: 05/12/2022
"Arrived on site for LG refrigerator, inspected unit and work area. CX had freezer drawer broken. Removed old drawer and replaced with new one. Unit is now operating as designed. No water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Spicewood, TX 78669
Kevin
Job Details: 05/12/2022
"Arrived on site and found no ice production, found wiring harness to freezer door is breaking. A new freezer door would be needed to correct issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. Job complete
We serviced a
GE WASHER
Model WCVH6600HWW
Near Lakeway, TX 78734
Justin
Job Details: 05/12/2022
Arrived on site to install previously diagnosed parts. Upon removing the old valve we found it extremely clogged. We installed the new valve and then tested the unit with the top off. No leaks detected and we found the unit working as designed. Call complete.
We serviced a
FRIGIDAIRE WASHER
Model EIFLW55HMBO
Near Taylor, TX 76574
Kimo
Job Details: 05/12/2022
Arrived onsite for washer with broken door hinge. Upon inspection I found broken hinge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Round Rock, TX 78665
Vincent
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed parts. Removed all panels to access the evap fan and installed new fan. Tested unit and its now functioning as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
"Arrived on site for fridge leaking . Found freezer drain hole iced over . Steamer out hole and removed ice . Drain doesnt appear to be clogged after steaming . Water is flowing freely .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78731
Scott
Job Details: 05/12/2022
"Arrived on site , replaced control and latch . Ran diagnostics and started and stopped several time . No error found . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
Arrived on site for poor drying . Ran heat checked . Unit will cycle couple times heating then will stop heating but drum keeps running . Found stuck relay on control . Replaced control . Unit is now cycling properly. No lint build up at time of service. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Austin, TX 78756
Scott
Job Details: 05/12/2022
Arrived on site for range tripping breaker when oven is turned on . Used extension cord to use a diff ent outlet . Unit is operating normally. No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2022
Arrived on site for a washing machine that is filling that unit when not in use. The customer advised that the unit has a steady drip most of the time and will continue to drip for days after properly using the washer. Checked voltage to the valves and did not find any residual voltage sent from the control. When I had to replace the water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near Temple, TX 76502
Tyler
Job Details: 05/12/2022
"Arrived on site for refrigerator not making ice, and filter couldnt be removed. Upon arrival confirmed issue. After further inspection I found ice maker bin was full.customer stated they had reset power to u it and it had been making ice ever since. Found he control had been failing to send proper power and leading to issue. Replaced control. Found no cooling issues. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC5116LW0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/12/2022
"Arrived to inspect temperature control issues. The unit has both refrigerator temperatures and freezer temperatures available. The CX was being cautious and did not want to break the control and it would not turn easily to the refrigeration part of the control sweep. I advised them there is a detent to prevent accidental turn-down and verified operation. Operational test good, chest freezer, no water connections."
We serviced a
JENN-AIR VENTHOOD
Model JXW9036HP
Near Seguin, TX 78155
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for not venting, tested unit found motor running good but air is blowing in side, removed motor and found vent is installed incorrect, only opening about 20% due to restriction, took video and sent to builder, he will address this issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for no drain, tested unit found broken wires going to drain pump, fix connections, tested unit unit now running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Uhland, TX 78640
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for no drain, customer stated that unit was working fine and then stopped draining, found the disposal plug still not removed, customer been using DW since they moved in, removed plug in front of customer and gave it to him, dont know how the unit was functioning for a year but its currently draining, put unit through diagnostics cycle all components are good no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Kyle, TX 78640
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit sparks and crackling sounds, tested unit found failed capacitor, magnetron and diode , unit has grease dripping from it, due to the repair cost being more then the unit price, the customer will purchase new unit,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Kyle, TX 78640
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for frost buildup in freezer, tested unit found drain tube has has frozen and water from defrost cycles freezing on bottom on FC,removed ice, cleared drain tube, unit is now running as designed
We serviced a
GE DISHWASHER
Model GDF620HGJ2BB
Near Burnet, TX 78611
Cliff
Job Details: 05/12/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and tested unit. Found all is working properly at this time. Control wasn't needed. No water to unit for testing pumps
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Lou
Job Details: 05/12/2022
"Arrived on site to inspect venthood leaking air at the base of the cabinets. Upon further inspection, the customer provided a copy of their closing documents for warranty purposes. I tested the venthood on high speed and found where the venthood and cabinets meet, air is blowing out from a gap. I removed the vent cover and found that the damper was not sealed off correctly during installation. Using some foil tape, I sealed off the gap in the damper and placed the vent cover back on and sealed it. Retested the unit and it is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Georgetown, TX 78633
Lou
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser cap falling off and getting melted, I installed a new cap and tested that it was secure. Unit is operating as designed, no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Manor, TX 78653
Joe Z
Job Details: 05/12/2022
"Arrived onsite for First it gets stuck on sensing, after a while it says drying but nothing turns or moves. Inspected unit drum turn freely when turned by hand. Found broken belt. Broken belt caused switch to be open. Replaced belt with truck stock. Test unit an unit now operates as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Kyle, TX 78640
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for no power, inspected wiring harness and block, not shorted wires detected, found unit not receiving voltage, customer was not aware that breaker is located outside, reset breaker, all functions returned to normal, all burners powering on and oven is heating, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Kyle, TX 78640
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for loose handles, tested unit found RC left handle loose, removed handle nand tightened stubs, reattached handle, handle tightened with no issues job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Austin, TX 78724
Tyler L
Job Details: 05/12/2022
"Arrived on site for complaints of broken door latch. Found lever for door switch broken off. Installed new door switch and tested. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78745
Tyler L
Job Details: 05/12/2022
"Arrived on site for install of previously diagnosed parts. Installed new evap fan motor, fan blade, and control board. Fan functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNS16
Near Austin, TX 78701
Luis
Job Details: 05/12/2022
"Arrived on site for not dispensing ice. Tested ice dispenser found ice obstruction in ice chute,removed ice bin,cleared ice chute,reinstalled bin tested ice dispenser working. Customer needs to remove ice from bin and clean ice bin every 1-2 weeks to prevent old ice from clumping and clogging ice chute
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Luis
Job Details: 05/12/2022
"Arrived on site. Replaced defective main control,powered unit on compressor and fans powered on.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2126LK6
Near Austin, TX 78759
Luis
Job Details: 05/12/2022
"Arrived on site for cooling complaint. At time of visit unit slowly cooling,weak air flow entering fresh food section some ice on back cover,removed housing assembly defrost timer not advancing,replaced defective defrost control.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
Luis
Job Details: 05/12/2022
"Arrived on site for thin to no ice. Ran diagnostics weak water flow from valve,diagnosed a defective water valve,replaced water valve ran diagnostics good water flow,unit passed all other diagnostic test,no leaks at valve or connecting tubing."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7HS04
Near Austin, TX 78704
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for bottom vent plastic melted. Found damaged vent ordering. We vent office to reschedule ; ordrng 1 WPW10351280 (Bottom oven vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78739
Luis
Job Details: 05/12/2022
"Arrived on site for no cool. Powered unit on clicking noise from starter,compressor not powering on,removed cover installed new starter same issue diagnosed a defective compressor. Ordering a new compressor. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78750
Justin
Job Details: 05/12/2022
Arrived on site for a refrigerator not cooling and making noises. Upon arrival the customer stated that the unit was making clicking noises and not cooling. I tested the unit and found the start device overloading. I installed a new start device and cap. The unit still had the same issue. This indicates a bad compressor. I am ordering a SS repair. Office to reschedule with a 2 hour and SS tech. ; ordrng 1 W11578027 (Evap) and 1 W11574734 (Compressor) and 1 LokringKit (Lokring Kit) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78739
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for staining dishes, found heating element rusting, ordering element. ; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78748
Brandon
Job Details: 05/12/2022
"Arrived on site to inspect unit for not finishing a cycle, and dripping water. Found error codes F0E4, F3E2, F5E2, F5E1, in diagnostic mode, found failed water valve as well as failed lid lock. ordrng 1 W10810403 (Lid lock) and 1 W11165546 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78745
Kevin
Job Details: 05/12/2022
Arrived on site and attempted to replace gearcase and found agitator bolt is seized. Send pictures to KV/service management. Will need to bring back agitator and bolt along with previously ordered parts. Will also bring back hub and belt to ensure repair on next visit.; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W10528947 (Hub) and 6 WP8533953 (Screws)s and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78738
Kevin
Job Details: 05/12/2022
Arrived on site and inspected dishwasher and found right hand rail track welds have broken. New rail tracks will be needed to complete repair.; ordrng 1 W11259785 (Left hand track) and 1 W11259786 (Right hand track)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Georgetown, TX 78628
Lou
Job Details: 05/12/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that another company had diagnosed the unit needing a sealed system repair and had installed some refrigerant through the access port of the compressor by installing a tap. I found the unit cooling. I removed the upper panel and inspected the compressor and found the tap leaking refrigerant (photos).I am ordering the compressor, evaporator, access valve, UV dye drier, inverter board, PARTS RESEARCH-DRAIN PAN KIT, PARTS RESEARCH-HEAT EXCHANGE, CNOTE-4HR JOB; ordrng 1 W10841139 (Compressor kit) and 1 W10629033 (Inverter) and 1 876765 (Tube kit) and 1 WPW10205102 (Evaporator) and 1 PARTSRESEARCH (DRIP PAN KIT) and 1 PARTSRESEARCH (HEAT EXCHANGE) and 1 CNOTE (4HR JOB)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/12/2022
Arrived on site to test unit for leak. Found tub was separated and dented on top left corner. Will new tub to fix issue and 2hr on return visit. Office to reschedule. ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump)
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW01
Near Round Rock, TX 78664
Kimo
Job Details: 05/12/2022
Arrived onsite for freezer not cooling properly. Upon inspection I found that the freezer only got to 50*. I then checked the compressor and found that the compressor was hot to the touch and the cap tube hot as well I am ordering 1x sealed system for 2hrs.office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 W10574283 (Evap) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem2hr (Sealed system 2hr) and 1 Accesstube (Access tube)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78665
Kimo
Job Details: 05/12/2022
Arrived onsite for washer that is making noise while in use. Upon inspection I found the rotor teeth damaged. Office to reschedule ; ordrng 1 W10915701 (ROTOR) and 1 W10752189 (SCREW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Kimo
Job Details: 05/12/2022
"Arrived onsite for refrigerator not sealing properly. Upon inspection I found that the unit was not leveled, after leveling unit properly. And performed the light been test and found that the unit was sealing properly. Upon further inspection I found that the Evap had some frost/ice buildup on it. I am ordering 1x heater and 1x harness.office to reschedule.; ordrng 1 W11546681 (HARNS-WIRE) and 1 W11355316 (Defrost heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near New Braunfels, TX 78130
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for no cool in RC and FC, tested unit found unit is receiving power to control, lights are on in FC but no power to UI and RC light, diagnosed unit further with SW found failed defrost heater and defrost system taking out the control, ordering control, evap motor harness with defrost thermostat, and heater, also ordering UI as precautionary, advised customer to call Home Depot and see if unit replacement is a option due to parts are not in stock and can take some time to complete repair, office to reschedule ; ordrng 1 W11556912 (Control) and 1 W11314192 (Evap motor with defrost thermostat) and 1 W11547652 (Heater) and 1 W11556911 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near New Braunfels, TX 78130
Andrey
Job Details: 05/12/2022
"Arrived on site to test unit for damage, tested unit found damaged bottom plate, unit is still functioning properly, ordering bottom plate office to reschedule ; ordrng 1 W10245196 (Bottom plate)"
We serviced a
GE REFRIGERATOR
Model CYE22USHESS
Near Elgin, TX 78621
Joe Z
Job Details: 05/12/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival,removed motor and bracket assembly, before installing new one noticed there are differences and it will not work. Researched the part again and it was not the part number that I ordered. Messaged parts department and they will work on getting correct part. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78703
Wesley
Job Details: 05/12/2022
Arrived onsite for frost build up in freezer and fridge air channels due to poor sealing in fridge cabinet. Used sealer to neatly close all possible air gaps between the liner and the frame and defrosted all ice with steamer. Advised customer on repair. Unit is now operating as designed. All checks good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Buda, TX 78610
Tyler L
Job Details: 05/12/2022
"Arrived on site for complaints of water leaking. Customer stated that it only leaks every 3rd or 4th time, and only about a cup of water. Inspected outer tub for cracks or holes, found none. Monitored drain to see if water is siphoning back into tub. Found the drain pipe good. Found water trail on back panel leading up to the valve. Inspected valve while running hot and cold water through and did not see it leaking. Valve could be weeping at a slow rate. Checked all hoses and they are good. Suspension is good. Coming back with the valve, and the dispenser. Customer is going to try and take pictures and videos when its leaking. Office to reschedule.; ordrng 1 W11165546 (Valve) and 1 W11569112 (Dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, TX 78633
Gerry C
Job Details: 05/12/2022
"Arrived to instal previously diagnosed and ordered part. I found the unit had the ui lights out and the interior lights would not come on until the alarm reset button was pressed. The FC door would only open half way and I found a screw lodged within the lower part of the gasket and removed it, allowing the FC door to close further. I freed up the FC door slides and they began to work as designed. For testing purposes, I removed the left RC door switch to allow it to pass the units 10 minute limit and was able to recreate the same issue observed as when I arrived. The unit will not require the control and will need the FC door switch. The FC door will require adjustment upon return.
We serviced a
GE MICROWAVE
Model PT970SM2SS
Near Austin, TX 78738
Justin
Job Details: 05/12/2022
"Arrived on site to install previously diagnosed parts. I installed the MW switches, light, and oven latch. I tested the MW and found it working as designed. However, the oven continued to have the same issue. I gained access to the control and ohmd out the thermistor. I found it good. I then ohmd out the latch at the control and found both switches open while in the locked position. This indicates a faulty latch installed. I am ordering another latch to install. ; ordrng 1 WB14T10071 (Oven Latch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Lakeway, TX 78734
Justin
Job Details: 05/12/2022
Arrived on site for a refrigerator with the icemaker not working. Upon further inspection I found the IM heavily frosted over. This indicates the Samsung Service Bulletin IM failure. Per the bulletin I need to order the IM service kit for repair. I am ordering the kit and the office will need to get autho and reschedule. ; ordrng 1 DA82-02698A (Icemaker Service Kit)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for washer, inspected unit and work area. At arrival unit was disconnected and disassembled by CX. I reassembled unit and tested but would not get past drain. Drain pump was clogged from clothing materials. Removed all clothing materials and retested. Unit will need new shocks as it tumbles all over. No water leaks observed during service. Office to reschedule 05/16/22 pm and order parts. ; ordrng 4 W11545322 (Shocks)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Round Rock, TX 78681
Vincent
Job Details: 05/12/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. At arrival unit was plug in to power and there was no cold in the chambers. Compressor tried to power on but its just locked up and when it would try to power on it would draw 9.47 Amp. Will need R600 sealed system repair. Spoke with PR and he will order lock ring. Office to order parts and reschedule for service ; ordrng 1 Research (Compressor) and 1 Research (Evaporator) and 1 Research (Drip pan)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Austin, TX 78702
Scott
Job Details: 05/12/2022
"Arrived on site for washer not spring wash out . Ran diagnostics got error codes 7-6 , 8-1 , and off balance load . Found small amount of oil on cabniet, and belt guard very dark. Found cold water has a restricted flow . When unit tried to drain unit would shut down. . When unit would drain or try to agitate or spin unit would shut down . Ordering control ,motor ,belt ,valve , actuator,drain motor ,gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11124822 (Control) and 1 W11210459 (Valve) and 1 W11454372 (Gear) and 1 W10832724 (Motor) and 1 W11395618 (Cap) and 1 WPW10006384 (Belt) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Austin, TX 78759
Luis
Job Details: 05/12/2022
"Arrived on site. Per customer water dispenser stops,they have to remove filter and reinstall diagnosed unit will need a new filter housing,tested icemaker,power cycled unit no water entering icemaker,left door open while forcing water fill,diagnosed frozen water line ordering a new fill tube. ; ordrng 1 W10816468 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Waco, TX 76711
Jonathan M
Job Details: 05/12/2022
Arrived on site for a dryer that is not starting. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Open the door and found at the door switch Edwin broken. Replaced the door switch and tested the unit. The unit began to work and illuminate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2022
Arrived on site to replace spark module. Replaced module test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78724
Matthew
Job Details: 05/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced LED control, deli harness, deli control, main control, UI, RC evaporator motor harness, FC evaporator motor harness, and lid. Tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit leaking. Test unit and found unit not leaking after running for a month job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78724
Matthew
Job Details: 05/12/2022
Apartment 324 . Arrived onsite for refrigerator with bad freezer seal. Upon inspection could not find issues with seal. Customer stated water and ice was forming in cabinet. Found icemaker fill tube not properly seated causing water to spray throughout cabinet. Courted tube and tested. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not washing. Test unit and found wash motor humming but not working correctly. Will need to replace sump and motor
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near Austin, TX 78701
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for gas smell when burners are on. Test unit and no leaks present st this time. Found right burner not igniting right away making gas smell due to burner cap not sitting correctly. Secured burner cap test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not washing. Test unit and found water line pinched not allowing water in. Secured water line test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 05/12/2022
Arrived on site to test unit for unit not draining test unit and found drain motor not coming on. Found drain motor connection was not connected correctly not sending power to drain motor. Secured connection test unit and unit test good job complete.