Near Georgetown, TX 78626
Jonathan
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Customer had unplugged unit for several days before service. Plugged in the unit and checked evaporator for frost pattern. Found no frost pattern on evaporator but fans running. Customer advised that they have replaced several controls and an evaporator on this unit. Removed back cover and checked for leaks. Found refrigerant leak at the UV dryer. Tested pressures on high side and low side and found unit at 70 psi on the high side and -23 on the low side. Ordering sealed system parts (dye drier, compressor, coupling, and evaporator) and office will need to schedule customer on a sealed system tech. Office to reschedule with customer. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site for oven not operating. Tested and inspected unit and found failed fuse.Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78701
Leonardo
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not drying. Test unit and found heater working correctly. Customer using jet dry but it was set to the low setting not allowing enough jet dry to dispense. Advised customer plastic tubs don’t get as hot as old one job complete.
Near New Braunfels, TX 78130
Luis
Job Details: 03/18/2020
REFRIGERATOR LG LSXS26386S "Arrived on site for a faulty compressor. Removed faulty compressor installed a new compressor and filter drier,updated software on main control,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/18/2020
VENTHOOD WHIRLPOOL UXL5430BSS1 "Arrived on site to diagnose lights with not working, found the old lights that were instructed to drop off to customer per customer had not been installed at all, replaced light bulbs and retested. Lights returned. Complete"
Near Austin, TX 78757
David
Job Details: 03/18/2020
RANGE WHIRLPOOL KSGG700EWH0 Arrived on site to diagnose oven with intermittent operating keypad. Ran diagnostic and found F2E1 error for stuck key. Found several keys ere slow to respond. Replaced console with keypad and retested. All is now working as designed. Call complete.
Near Austin, TX 78741
Jacob
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived onsite for unit not dispensing ice. Tested unit. Found that dispenser motor was not working. Ordered parts. Talked to owner of the home. Wants to go through with service fix. ; ordrng 1 WP2323603 (motor) and 1 WPW10291905 (seal)
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water. Tested the dispenser and I could hear the valve humming. Unit is making ice. I removed and replaced the valve and retested and no water. I bypassed the filter and still no water. I removed and replaced the reservoir/filter head and retested and still no water. Water source is on at the back of the unit. Removed and replaced the UI and hv control and retested and still no water. I tested the water flow at the water tube connection at the top left hinge and no water flow. I found that the water line from the valve to the hinge was frozen. Removed the ice and reinstalled the tube and retested and the water dispenser dispensed water. No water leaks observed during service, job completed."
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on site for frost in freezer . Found temp are normal . Soft fluffy frost building up around . Door is sealing properly . Found some gaps around liner possibly allowing warm air in freezer compartment . Ordering adhesive . Nonwater leaks detected at time of service . Please call to set return .; ordrng 1 482338 (adhesive)
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no mechanical failures at this time and ice bin full of ice. Did note frost accumulation on items in the freezer indicating door may not have been closed properly. Advised homeowner on best placement of items to prevent issue in the future. No further repairs are needed and no leaks were found at time of service.
Near Seguin, TX 78155
Luis
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up in fresh food evaporator. Customer defrosted unit,customer had picture of issue ice build up on left side of evaporator,removed cover found thermistor in wrong location,thermistor was placed on copper tubing about weld joints,ran diagnostics found damper not powering on. Replaced damper control and harness,secured thermistor to correct location on line using foil tape and a zip tie. Ran diagnostics fan and damper powering on changed defrost setting to basic."
Near Austin, TX 78734
Robert
Job Details: 03/18/2020
REFRIGERATOR GE GTE18ISHPRSS Arrived on job for complaints of leaks if icemaker is turned on. Found the valve is leaking were the hose attached. Replaced valve and tested.
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found that the ice maker did not find home position. Replaced ice maker and tested good. Complete
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
REFRIGERATOR LG LSXS26366S/02 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but not cooling. Temperature are at 60 degrees in both compartments. Compressor needs to be replaced. Sealed system repair needed. Need 2 hrs for repair. Sealed system tech needed for repair.; ordrng 1 5851JA2008X (DRYER) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 EBG60663229 (START DEVICE ) and 1 PARTSSEARCHCOMPRESSOR (PARTS SEARCH COMPRESSOR ) and 1 SEALEDSYSTEMREPAIRNEEDED (SEALED SYSTEM TECH NEEDED FOR REPAIR )
Near Austin, TX 78745
Brandon
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW "Arrived on site for customer complaint of unit not washing properly, found clothing stuck between tubs, I need to cut out washplate in order to remove basket. Ordering washplate.ordrng 1 W10902814 (washplate)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previous diagnosed parts. Was not able to remove wash plate bolt. Broken off wash plate to remove. Removed failed gear case and installed gear-case and wash plate. Removed failed control and UI , installed new. Performed calibration cycle. Performed automatic test mode. All tested good, no water leaks detected."
Near Austin, TX 78705
Jacob
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived onsite for unit not starting cycle. Tested found that valve was bad. Replaced valve. Tested unit. Unit test good,. No leaks at this time. Job complete"
Near Austin, TX 78731
David
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived on site to diagnose refrigerator with low cooling in freezer compartment. Performed diagnostic and found FC Evap cover in ice, with ice on fan. Provided estimate for new UI and fan harness for FC. Ordering 1 W11330971 UI, w11109595 motor Evap. ; ordrng 1 W11109595 (motor-evap) and 1 W11330971 (UI)"
Near Leander, TX 78641
Lou
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "arrived on site to inspect refrigerator freezer not cooling. Upon further inspection, the customer advised that the unit stopped cooling but they had it overloaded. After the y removed the extra food, the unit began to cool and now the ice dispenser is not working. I tested temps in the FC=9 degrees & RC=41 degrees. Tested the ice dispenser and found the motor humming. Removed the ice bin and found a small amount of ice on the motor auger and ice bin auger. Removed the ice and cleaned the areas and applied more grease to the augers for better operation and retested and the ice dispenser is functioning properly. Advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL JDTSS246GS0 "Attached kick plate, tested and checked for issues, no problems found, complete"
Near Driftwood, TX 78619
Robert
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of console messing up when in cook mode. Called tech line and they recommended replacement of control for upper oven. ; ordrng 1 W11261167 (CONTROL )
Near Leander, TX 78641
Lou
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher wash cycle intermittent. Upon further inspection, placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit dispensed water into tub and motor came on. Halfway through diagnostics, the motor failed to come back on. Tested voltage to the motor and was good. Remove and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and found refrigerator was sold from a scratch and dent retailer. Left hand side lower door mount is sagging. This is causing the door to drag and not close properly. Will attempt a correction by replacing door amount but if mounting spot on cabinet has failed it cannot be corrected. Reported situation to techline 7727401409; ordrng 1 W10878115 (hinge-door)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/18/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not dispensing rinse aid. Performed diagnostics mode and monitored test cycle. Found no suds at end of cycle. Gained access to control and measured resistance at control and found opened. Removed failed control and installed new. Tested unit. All tested good, no water leaks detected."
Near Belton, TX 76513
Cliff
Job Details: 03/18/2020
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site to diagnose a range with an interior liner that is damaged. Upon inspecting unit noted enamel chipping on upper oven
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2020
WASHER MAYTAG MVWB855DW1 "Arrived on site to install rotor and clutch due to error codes, replaced both parts and retested unit, full function returned, no error codes, lid locked correctly. Job complete"
Near Austin, TX 78705
Leonardo
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for door not closing correctly. Test unit and found upper and lower switch holders had come off. Secured springs to switch holders test unit and unit test good job complete
Near Austin, TX 78703
Jacob
Job Details: 03/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for unit not making ice. Tested unit. Unit was working and making ice but not keeping ice frozen. Called Techline. Currently the unit is running off an AFCI breaker switch. Suggested Needs dedicated plug. Possibly causing the issue. Got #SR7727398919. No issues at this time. Spoke to CS. Job complete
Near Smithville, TX 78957
Richard
Job Details: 03/18/2020
WASHER GE GTW500ASN0WS Arrived onsite for the washer not draining. During testing found that the lid lock was no good causing the issue. Replaced lid lock and washer tested fine. Complete
Near Georgetown, TX 78626
Jonathan
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for a refrigerator that wasn’t sealing properly. Inspected unit and work area. Found freezer door gasket allowing air in to frost up the freezer and refrigerator gasket not sealing in the middle. Replaced freezer door gasket and use the heat gun to fix the refrigerator gasket. Advised customer to allow the product 4-6 hours to reshape the freezer gasket. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and replaced evaporator motor, and added temperature logger per tech line request from previous visit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Leonardo
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for no power. Test unit and found bad connection at junction. Secured connection test unit and unit test good job complete
Near Temple, TX 76504
Jonathan
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Arrived onsite for refrigerator that is not cooling and is frosting up in the back. Inspected unit and work area. Found customer had completely defrosted Ed several components and found the evaporator fan seized up and not running. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 "arrived on site to inspect wall oven time jumping to military time. Upon further inspection, I checked error codes and found none. Found that the unit time was set on military time and switched it back to regular 12 hour time mode. Tested the unit on Bake at 350 degrees and the unit is operating as designed. No mechanical repairs needed at this time. Job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/18/2020
DRYER MAYTAG MEDX655DW1 Arrived at site for dryer ha long dry times. Performed temperature test and found good cycling temperatures. Checked air flow and found venting longer than normal. Spoke with customer on long vent. All tested good.
Near Austin, TX 78739
Brandon
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site for customer complaint of unit not powering on, found open thermal fuse. Since this is the third fuse that’s blown, I quoted customer for blower motor. Returning tech needs to replace thermal fuse and test blower motor for correct speed. ordrng 1 WPW10260254 (blower) and 1 WPW10545255 (fuse-thrml)"
Near Manchaca, TX 78652
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW9500TW01 Arrived onsite for unit shaking during spin cycle. Tested unit. Found that suspension was no good. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
COOKTOP JENN-AIR JGC8430ADB Arrived on site today closet cooktop with burners that are not operating properly. Found burner caps not set enter proper position causing improper flame sizes. Reset caps to proper position and tested unit. All is working properly at this time and no repairs were needed.
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
WASHER MAYTAG MAH5500BWW
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site and and inspected refrigerator and found its not running. Spoke with tech line and they recommended replacing control board kit. After replacing it refrigerator is now running and will take at least 24 hours to cool. W10802701, 7727394018Job complete"
Near The Hills, TX 78738
Robert
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on job for complaints of clock reset back to setup date and time. Asked customer if WiFi was set up and they said no asked customer to set up WiFi and if problem previous call us
Near Buda, TX 78610
Robert
Job Details: 03/18/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test.
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher upper spray arm broken. Upon inspection found that the upper spray arm had broke. Replaced spray arm and dishwasher tested fine. No leaks detected. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for a range with the oven not heating. I found neither bake or broil heating. I found the double line relay on the control failing. I replaced the control and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78758
David
Job Details: 03/18/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site to diagnose damaged control panel. Examined panel and found bends in both sides from transport. Replaced panel with new. Unit is dealer stock. All is now working as designed. Call complete.
Near Austin, TX 78741
Brandon
Job Details: 03/18/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found voltage to UI panel, but panel not responding, replaced UI control panel."
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site and replaced thermostat and control diagnosed by previous technician. No further repair required at this time, job complete"
Near Bertram, TX 78605
Jonathan
Job Details: 03/18/2020
DISHWASHER BOSCH SHP65T55UC/02 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to unit and found correct. Pulled unit to gain access to control and tested voltage and found voltage at main control 120 at main control. Called Bosch tech support and spoke with Dave. Tested voltage at main control and he stated to replace both controls. ; ordrng 1 00746432 (UI) and 1 00752738 (MAIN CONTROL)"
Near Austin, TX 78737
Brandon
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of temperature issues, found open thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78735
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "arrived on site and inspected refrigerator and found condensation on flipper mullian. Turned mullian heater on permanently through test 85 and explained light surface frost in freezer on items is also do to humidity. Took pictures.
Near Hutto, TX 78634
Andy
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator with door handle issues. Inspected unit and found failed door handle. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Paul
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for a dishwasher with the detergent pods not dissolving. I found the unit not heating. I found I connection at the element loose and barely connected. I attached the connector fully and tested the machine. The unit is working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on job for complaints of door not level and freezer frosted. Adjusted freezer door to correct frost issue. The French doors issue is from a unleavened floor. Customer to have installers help with that issue.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/18/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer for not heating upon inspection found thermal a cutoff not functioning, replaced thermal cutoff and retested, heat was returned . Showed customer heat. job complete"
Near Austin, TX 78704
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived onsite to replace parts to unit. Replaced parts. Tested unit. Still getting F3E4 and F4E4 error code. Called Techline. Service manual wrong. Suggested blower motor fan and heater and to replace harness. Got Sr#7727395324. Ordered part. Office to reschedule.; ordrng 1 W11318751 (harns-wire) and 1 W11349135 (UPPER HARNESS )
Near Pflugerville, TX 78660
Al
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived to inspect dishwasher not working.Confirmed the complaint and called DAVID @ Whirlpool Tech-line SR#7727397021Determined the wash pump and motor was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Volente, TX 78641
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display time/date resetting itself. Upon further inspection, the customer advised that the unit constantly keeps resetting the time/date. Placed the unit in diagnostics showing error code F6E0. Cleared the code and tested operations. Unit operated as designed. I advised the customer that the main control would need to be replaced due to the error code reading and that they would have to connect the unit to WiFi in order to get a software update from Whirlpool. I removed and replaced the main control (ACU) and tested the unit. Unit operated as designed. I provided the customer with the number to whirlpool Connect Team (866-333-4591) and advised the customer to download the whirlpool app to their phone and contact the Connect Team to get the WiFi info set up and be able to receive the software update. Job completed."
Near Temple, TX 76504
Jonathan
Job Details: 03/18/2020
DISHWASHER LG LDT5678ST "Arrived onsite for dishwasher that was making loud sounds. Inspected unit and work area. Unit has a small crack on the user interface but does not affect the functionality of the unit. Placed unit in service diagnostics and found no error codes. Placed unit in an auto test and found the unit making a slight whirring sound while the spray arms were activated. I asked the customer if that was the sounds they heard. They said that was the one and that it did not make that sound within the first 3 months of owning the machine. I called LG Techline and spoke to Mike SR# TCC200317057706. He had me run several tests and advised the unit appeared to be working as designed. He stated that with moving parts, they eventually make sounds and so long as the unit was operating as normal and there are no error codes, to not make any repairs. Call complete."
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site ,replaced freezer door . Ice maker included in door . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Leonardo
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to test unit for buttons not working correctly. Test unit and found ribbon cable not sitting correctly to control board. Secured connection test unit and unit test good job complete
Near Austin, TX 78754
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site ,replaced right fresh food door . Door is. Level . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
Al
Job Details: 03/18/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived to inspect dishwasher door issues.Confirmed the complaint and noticed the strike needed minor adjustments to complete the repair and allow the unit to work properly.After adjusting the strike, I ran diagnostics test mode and unit tested as designed.I ran a consumer spy cleaning and allowed the customer to open and close the door to feel the difference.Unit now operates as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78749
Kevin
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found F5E4 saved again, replaced lid latch and compared new lid to current one and they are identical. Reported repeat of issue to techline. 7727233666"
Near Temple, TX 76502
Al
Job Details: 03/17/2020
DISHWASHER BOSCH SHP865WF5N/11 Arrived to install previously ordered part.Removed and replaced the latch.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78704
Leonardo
Job Details: 03/17/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for upper rack falling. Test unit and found right track and left track broken. Also found 2 wheels missing from bottom rack. Replaced all parts test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Jacob
Job Details: 03/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for console to unit not staying on. Tested unit. Console did shut off. During cycle. Replaced console. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking from dispenser. Found line not inserted fully into valve causing air leak,installed line correctly tested water dispenser no leaks."
Near Austin, TX 78717
Cliff
Job Details: 03/17/2020
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site to diagnose a vent hood that is making unusual noise. Found fan blade broken causing abnormal vibration. Replaced fan motor assembly and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Johnson City, TX 78636
Jacob
Job Details: 03/17/2020
OVEN AMANA AER6303MFS2 Arrived onsite for broil element not working. Tested unit. Found that the control board has been replaced and is not the correct board/part number. Re ordered correct board ; ordrng 1 W11297545 (cntrl-elec)
Near Austin, TX 78734
Kevin
Job Details: 03/17/2020
DISHWASHER IKEA IUD8555DX2 "Arrived on site and inspected dishwasher and found error code 2/1, Found washer will not complete a diagnostic cycle. Replaced control board and ran another diagnostic cycle and it will now complete. Also found front door for site is made up of three different drawers and the top one is held on only buy double-sided tape. It is not secure, showed customer issue, sent pics to MS no water leaks from connections at time of service, job complete"
Near Austin, TX 78752
David
Job Details: 03/17/2020
RANGE MAYTAG UXT4230ADS2 Arrived to examine damaged vent hood. No damage was found. No scrapes or dents present. Hood is working as designed. Tested fan and light switch. All is working as designed.
Near Salado, TX 76571
Al
Job Details: 03/17/2020
WASHER WHIRLPOOL MHW8200FW0 Arrived to inspect front load washer F9E1 long drain error code.Confirmed the complaint and removed the drain cap at the drain pump and found lots of debris in the catch.Cleared the debris and reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found freezer at 47 and fresh food at 51. Found no frost on either evaporator. Ran test 4 and found both evaporators just sweating. Unit has failed compressor and will need new to repair. I will also return with both evaporators due to potential leak in system Office to schedule for 3 hr SS repair and get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS REPAIR) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Taylor, TX 76574
Andy
Job Details: 03/17/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found no frost pattern on evaporator. Found compressor very hot and pulling 0.67 amps. Did SS check list. SS repair needed. Ordering needed parts, could not locate compressor or access valve. Ordering parts research. 3 hour job. Authorization needed. Extra labor authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 ACG75305701 (CONDENSER ) and 1 ADH73150210 (DRIER ) and 1 ADL74760901 (EVAPORATOR ) and 1 JIG (JIG) and 1 SEENOTE (SS JOB) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (EXTRA LABOR NEEDED ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (PARTS RESEARCH/ COMPRESSOR AND ACCESS VALVE ), states that autho needed"
Near Niederwald, TX 78640
Robert
Job Details: 03/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of not washing. Found the door latch not working. Replaced latch and test. No leaks detected at time of service.
Near Austin, TX 78702
Scott
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for low water when filling . Found one of the valves clogged with sediment and junk . Replaced valve . Tested unit all checked normal . No water leaks detected at time of service . Job complete .
Near Belton, TX 76513
Jonathan
Job Details: 03/17/2020
ICE MACHINE WHIRLPOOL GI15NFRXS0 "Arrived on site for ice machine that won’t make ice. Inspected unit and work area. Found a small amount of ice at the bottom. Customer advised that the unit is making ice but it’s not holding ice. Ran unit through several tests including diagnostic cycle. Found reservoir drain pump not draining water out of reservoir. This caused the unit to overflow when it went into a fill to start a new cycle. In addition, the unit was not allowing the ice block to slide all the way forward on the heater wires. Adjusted the heater and ordering drain pump. ; ordrng 1 WP2313705 (pump)"
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite for a washer displaying multiple different error codes. I checked stored error codes and found an F3E1, F9E1, & F8E3. I found the rubber elbow to the air trap molded wrong as described in Technical Service Pointer #: W10803528 and full of debris. I cleaned the air tap out so the customer could use the unit for now. The trap needs to be replaced. Ordering W10903220 TRAP ; ordrng 1 W10903220 (TRAP)"
Near Austin, TX 78721
Leonardo
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG745H0FS0 Arrived on site to test unit for orange flames. Test unit and found orange flames. Found customer using air purifier making flames turn orange. Customer said flames were blue 2 days ago. Job complete.
Near Austin, TX 78745
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL ART308FFDM03 "Arrived on site for cooling issue. Found large ice ball on inlet to evaporator diagnosed leak in system unit will need a new compressor,evaporator and a uv drier. Unit will lose all refrigerant either refrigerator will need full repair or will need to be replaced.
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for error code f6e2 for bad acu connection replaced acu and console and still had the same error, harness on between acu and console must have had issue, ordering harness. Office to reschedule ; ordrng 1 W10919934 (HARNESS) and 1 W11038117 (HARNESS)"
Near Copperas Cove, TX 76522
Al
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived to inspect dishwasher not starting. Ran diagnostics found the pump motor defective. Removed and replaced pump motor assembly. Ran diagnostics unit operating as designed. All waterlines dry at time of service. Job complete.
Near Hutto, TX 78634
Andy
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave clicking/light flickering. Tested and inspected unit and found failed interlocks, switch’s and control. Ordering needed parts and will return Friday 3/20/20 customer would like sooner appointment if possible.; ordrng 2 W10156812 (spring)s and 1 W10269458 (switch) and 2 W10269460 (switch)s and 2 W10562613 (cam-plate)s and 2 W10727360 (microswitch)s and 1 W10892389 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site , installed motor ,cap,wire harness . Tested unit all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78757
David
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose icemaker that is rarely making ice, and it melts shortly after. Called and spoke with tech line in regards to issue, as this is persisting. Components check good in diagnostics, but icemaker is showing an E5 error, which is tied to the thermistor on the icemaker. Tech line recommends replacement of icemaker and thermistor as well as the updated adapter kit with the extra fan. Will return with icemaker, also ordering w10864519.; ordrng 1 W10864519 (adapter)"
Near Austin, TX 78749
Scott
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for leaking found water not dispensing properly . Replaced dispenser. And installed detector . Tested unit . No water leaks detected at time of service . Job complete .
Near Austin, TX 78741
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Found broken pin in start device, installed a new starter ; used 1 8201786 (START DEVICE) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to check on water leak, upon inspection found the ice maker line pulled out of the valve. Replaced hose and rechecked for leaks. Complete"
Near Leander, TX 78641
Lou
Job Details: 03/17/2020
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect wall oven no power. Upon further inspection, I found the unit with power to it but it was not functioning. I tested the fuse and found it open. I removed and replaced the fuse and retested ad the unit is operating as designed. Job completed."
Near Austin, TX 78717
Paul
Job Details: 03/17/2020
RANGE KITCHENAID KGCC506RBL05 "Arrived onsite for a cooktop to replace the spark module. I found two of the burners with rusted screws and advised the customer that they were likely to break when removing the burners. When removing the burners one of the screws broke in the RF orifice holder and both broke in the LF orifice holder. I replaced the spark module and tested the unit. The circuit breaker tripped again. I found the switch harness shorting out to ground. The switch harness, front orifice holders and front burner head screws need to be replaced. Ordering WPW10128445 HOLDER-ORF, WPW10128448 HOLDER-ORF, 4EA WP3368921 SCREW-TORX, & WP4456905 HARNS-WIRE ; ordrng 4 WP3368921 (SCREW-TORX)s and 1 WP4456905 (HARNS-WIRE) and 1 WPW10128445 (HOLDER-ORF) and 1 WPW10128448 (HOLDER-ORF)"
Near Andice, TX 78628
Jonathan
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Arrived on site for oven comb unit powering off when using microwave. Performed diagnostics mode and checked error code. Found F6-E0 error. Checked continuity n wire harness. Found main control will need to replace. ; ordrng 1 W11261165 (CONTROL ) and 1 W11428561 (UI)"
Near Johnson City, TX 78636
Jacob
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite for unit getting F5E1 error code. Tested unit. Got same error code. Found bad latch switch. Replaced lock latch. Tested unit.unit test good. No leaks at this time. Customer has lbh. Job complete
Near Kingsland, TX 78639
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site and tested operation. Found ice maker has no faults. Found water supply frozen. Tested heaters and found to be good. Unplugged unit to reset controls. Tested operation and found ice maker fill tube heater now running and ice maker filled with water. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "arrived on site to inspect range control not working. Upon further inspection, I removed the back cover to the terminal block and found the unit not wired correctly. The black wire from the cord was wired to the white and the white from the cord was wired to the black on the unit. I re-wires the unit matching the color d wiring and tested the unit. Unit is operating as designed. Attempted to contact the builder and left a message. Job completed."
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for grinding noise . Found couple of feet failing causing unit to be on the floor causing stator to touch and rub on floor . Ordering feet . Please call to set return visit .; ordrng 1 WPW10687506 (feet-lvlng)
Near Killeen, TX 76542
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived to inspect freezer door issues. Found freezer section had massive frost buildup due to door being left open. Remove door readjusted cleared all frost from inside unit and lubricated the slides in the rails. Unit now works as designed. Customer satisfied. All waterlines dry at time of service. Job complete.
Near Robinson, TX 76706
Jonathan
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "I called tech line and spoke to Steve SR# 7727386880. He had me do several checks on the unit. He found the unit had bad connection with the pantry control. He advised me to replace the control first and if problems still persisted, to replace the harness. If control is only issue I replaced the control and tested the unit. The unit would still not dispense or light on the top. I advised him that we would need to proceed with the second repair. He agreed to proceed with repair. I replaced the deli harness and tested the unit. Unit began to dispense water, run water to the ice maker, and light on the top.Call complete."