Service History 415

Near Austin, TX 78705
Wesley
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site and found unit operating with failed mullion that killed the deli control and corroded the deli drawer wiring.
Near Spicewood, TX 78669
Richard
Job Details: 11/06/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived onsite for the oven lights flickering. During testing found that all the bulbs are flickering when opening either door. And when turning on the oven light. The upper control board controls the lights will need to replace controls ordering parts and office to schedule. ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)
Near Austin, TX 78757
Wesley
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found deli control failing. Ordering to replace 3 controls at once. Also freezer drawer has warped. Ordering drawer to repair. Advised customer on plans. ; ordrng 1 W11387053 (DRAWER) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78759
Kayman
Job Details: 11/05/2020
MICROWAVE JENN-AIR JMW2430IM02 Arrived onsite for microwave wall oven combo showing an error code for UI miscommunication with main control. Upon inspection I found the error codes stored in the system. I cycled the power and cleared the error codes. I could not recreate the issue with the UI. I advised he customer to keep an eye on the unit and let us know if the issue returns we will need to return with a control UI (W11460597) and main control (W11346199 ) for repair. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed lower harness assembly as well as any other parts that might be needed for washer not draining properly. After installing the main harness I was able to get the washer to reset part of the way but I ended up having to replace the main control because the unit would not go through the proper recalibration cycle after replacing the main control and lower harness I was able to fully reset the machine and test all the functionality out and ensure that the unit was functioning as designed the unit now feels agitated and drains exactly as intended. Call complete
Near Cedar Creek, TX 78612
Andy
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator drip pan issues. Installed shims to correct bow in drip pan. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/05/2020
WASHER WHIRLPOOL MVWB750YW0 "Arrived on site for washer not spinning water out of clothes. Performed diagnostics mode and found no fault codes. Ran test cycle and monitored operation. Removed top of unit and ran normal spin cycle and monitored operation. Inspected gear case and found no leaks. Unit is working as designed. Found customer on water softener and advised on soap usage. Found no spin was possibly due to unbalanced load, advised customer on how to rebalance load and how to run drain and spin cycle. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM704ESS0 Arrived on site for dishwasher that was leaking from the motor. Upon arrival I found that the dishwasher was in fact leaking straight from the actuator That is attached underneath the motor.Unit now functioning as designed call complete
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to replace panel, after replacing, unit tested good.
Near Meadowlakes, TX 78654
James
Job Details: 11/05/2020
DRYER WHIRLPOOL WED8540FW0 Arrived on site and tested operation. Found unit not heating. Tested element and fuses and found to be good. Tested control and found relay not engaging to turn element on. Installed new control and tested operation. Unit tests good. Job complete
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL DU811SWPU3 Arrived onsite for the dishwasher not draining. During testing found that the dishwasher did not drain. Upon replacing the pump and motor assembly will need to replaced the pump seal as well Plus the drain hose will need to be replaced as well. Ordering parts and office to schedule ; ordrng 1 3369037 (grommet SEAL) and 1 WP3374077 (hose-drain)
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
OVEN WHIRLPOOL RF114PXSB1 Arrived onsite for the oven door seal broken. Upon inspection found that the seal for the door is broken. Ordering parts and office to schedule ; ordrng 1 WPW10129032 (gaskt-door)
Near Bastrop, TX 78602
Andy
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78721
Matthew
Job Details: 11/05/2020
MICROWAVE GE DVM1950SR1SS Arrived onsite for microwave vent button stuck. Upon inspection found button broken off from control. Will need to replace control panel assembly. May need AUTHO. Office to reschedule. ; ordrng 1 WB07X11363 (microwave control pa)
Near Lakeway, TX 78734
David
Job Details: 11/05/2020
DISHWASHER MAYTAG MDBD820AWB Arrived on site to diagnose dishwasher with no power. Flipped switches on the wall and found dishwasher switched off. Turned switch on and unit started immediately. All is working as designed. Call complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found unit operating as designed. All checks good. Unit is now operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for ERROR CODE LF Error CodePlaced in diagnostics and got the F3E2 error code. Tested the inlet thermistor on the water valve and it was faulty. Cleared error code. Replaced the inlet water valve and ran diagnostics. All passed. Ran calibration to washer. Ran service diagnostics and all passed. Job completed.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/05/2020
DRYER SAMSUNG DVE45N5300V/A3 "Arrived on site for dryer that continues to run and will only stop when door is opened. Inspected unit and work area. Verified failure. Gained access to control and found control continues to send voltage to motor. Will need to replace control to repair. . ; ordrng 1 DC31-00055G (MOTOR) and 1 DC92-01896G (ASSY CONTROL)"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to inspect oven for demo mode, inspected and found the setting for demo on. Turned off demo modeComplete"
Near Lakeway, TX 78734
David
Job Details: 11/05/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site to diagnose microwave that customer says sometimes doesn’t keep the lights on, and that they found sparking on. Customer informed me the sparking came from the top left hand corner of the cavity. I checked inside and found no scorch marks, damage, or odd smells. Removed the top vent / cover and checked high voltage system. Saw no evidence of damages or odors. All is working as designed, ran unit and verified it is heating properly.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/05/2020
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to inspect compacted for not opening, replace container and moved over hardware. No problems found. Complete"
Near Lakeway, TX 78734
David
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site to follow up on lights being out in refrigerator. Called tech line - SR7729212007, spoke with Austin. He informed me to replace the module and the aurora board. Customer showed me an email from KA about a service pointer that he says covers the lights for a lifetime of the product. SP is W10827076 and is considered special project per customer. Replaced upper right light in FC to restore all light and replaced aurora board. All is working as designed. Call complete."
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
WASHER MAYTAG PAV2300AWW Arrived on site and tested operation. Found grinding sound when motor running. Inspected pulleys and found drain pump has failed bearings. Installed new pump and tested operation. Unit tests good. Job complete
Near Austin, TX 78737
Robert
Job Details: 11/05/2020
WASHER WHIRLPOOL GHW9150PW1 Arrived on job for complaints of leaking. Found the hose from tub to pump. ; ordrng 1 WPW10467168 (hose)
Near Pflugerville, TX 78660
Scott
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for UI not responding and having to adjust time a couple of times . Did find unit is not hooked up to WiFi . Advised customer to have unit on WiFi and more then likely will fix issues with control. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
DRYER LG DLEX3370W
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived onsite for ice maker not producing ice. Upon arrival I checked for frost build up on the evaporator covers and I found none. I accessed the jumper ports on the ice maker and ran a harvest test. The motor agitated like it was trying to rotate but would not. I tested the water dispenser valve at the ice maker and the ice maker filled as designed i am ordering ice maker for repair. ice maker (W10884390) office to R/S due to part availability. ; ordrng 1 W10884390 (icemaker)
Near Georgetown, TX 78626
Tommy
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned it off at breaker. Removed unit from wall. Replaced control and console. Put unit back into wall. Turned unit on at breaker and tested. Unit tested good. Customer connected unit to WiFi. Job Completed.
Near McGregor, TX 76657
Jonathan
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that is still making a squealing sound at the beginning of the cycle. Inspected unit and work area. Customer loaded up a normal load with several towels and on the second try, I was able to replicate the sound they were experiencing. I stop the cycle and spun the basket by hand and was able to replicate the sound still but only for a quarter turn before it stopped. Removed agitator, basket cover, spanner net, and pulled the basket. Found nothing rubbing underneath the basket. I called techline and spoke to Ed SR# 7729210542. He had me remove the rotor and stater to check the slider and found no issues. He advised that the issue was probably either with the slider and/or the gear case assembly since I was able to replicate it spin in the basket by hand. He advised to replace those two parts for repair. Ordering parts and Office will need to contact ; ordrng 1 W10734521 (slider) and 1 W11455453 (GEAR CASE )"
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice dispenser not working. I inspected the unit and work area. The customer stated the icemaker basket had frozen over and they unplugged it to melt the ice. I removed the ice maker and found an air leak at the fill tube, I sealed the air leak with food grade silicone. I also found the unit had low pressure at the water dispenser. I found the customer on a water filtration system. I spoke to the customer about not needing a water file term since it is already being filtered. I removed the filter and found the water pressure good. The unit is working as designed. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 "Arrived on site for dishwasher to drying the dishes. Upon arrival I entered the unit into a diagnostics mode but found no error codes were stored nor any other indication that there was a soft/hardware issue. I then ran a test cycle and found heating element ohming at 23ohms and the high limit tstat ohmed at .4ohms. Both were within safe ranges and when power was supplied, both parts received 120v. I did go over the method and process of the heating process with customers. I informed customers that tech (TG) will need to get with whirlpool techline during business hours to verify if there’s anything else with unit that could be causing the not drying symptoms. Upon arrival unit had some water droplets along inner tub (both top and sides) and some dishes laid upside down had pools of water on top but other then that unit was functioning as designed. Office to reschedule depending on whirlpools recommendation. ; saved tckt"
Near Round Rock, TX 78665
Kayman
Job Details: 11/05/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite to install previously diagnosed parts. I installed the burner head and tested the unit. The unit is now working as designed and no gas leaks were detected during time of service. Job complete
Near Austin, TX 78759
Kayman
Job Details: 11/05/2020
DRYER MAYTAG MGD6630HC1 "Arrived onsite for dryer with water leaking from the door. Resident also stated the unit will shut off mid cycle and clothes are still wet. Upon inspection I found no error codes stored in the unit via diagnostics. I verified airflow with the test kit. the unit was also spinning and heating. As I returned from verifying air flow outside, the unit had shut off on my way back inside. I called techline and they informed me that the unit will shut off if there is nothing inside the drum. He advised me to take 6 to 8 towels and test a large load to confirm that the unit will only turn off with small loads. The customer had a washer with clothes ready to be dried so I used those to test. The customer confirmed that they don’t use the steam function often. I waited about 25 mins and the unit did not turn off and the steam function did not turn on. Techline gave me SR#7729212425. I advised the customer the monitor the unit and let us know if it still cuts off mid cycl
Near Kyle, TX 78640
Richard
Job Details: 11/05/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QS4A Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added 4.25 oz of Freon. Refrigerator is cooling properly and a frost pattern on evaporator is forming. Pressures are holding and good. Sealed system repair is complete.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator leaking water while dispensing. During testing found that the dispenser water line was not hooked up correctly. Pushed water into fitting correctly and leak is gone. Complete
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78703
Matthew
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW86HEBC "Arrived onsite for washer not working properly and error codes. Put unit in diagnostics and found stored error codes f8eo steam inlet valve, f8e1 no water detected f9e1 long drain. Ran auto test and found that unit failed test at CO1 steam activation. Also noticed that at CO4 hot water valve activation, very little water was entering the unit. Unit may need valves replaced.
Near Georgetown, TX 78626
Tommy
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL DU1055XTSS2 "Arrived onsite for dishwasher not working. Upon arrival found unit wasn’t receiving any power, found unit outlet behind unit was dead. Used extension and tested unit on another outlet. Found unit operating as designed. Called Mr. Alonso let him know rear outlet behind unit was dead and would need an electrician to look at it.
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
OVEN WHIRLPOOL WOC54EC7HS01 Arrived on site to replace previously ordered parts for oven. Replaced blower and console and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78747
Richard
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is shorted. Causing the start device to turn off and on. The ohms from common to run windings are at 10 ohms and should read 5 ohms. The run windings in the compressor is bad will need a sealed system repair. 2 hrs required for repair. Ordering parts and office to schedule ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near Round Rock, TX 78664
Kayman
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator not making ice. Upon inspection I found the unit unplugged and at room temp. I plugged the unit back in and ran a diagnostics test of all unit functions and all tests passed. I then ran a diagnostics test on the ice maker and ice box fan. The ice maker harvested as designed and I could hear the valve kick on when called for water. I was not able to hook up water to the unit due to the location for service having no water connections. I ran the ice box fan test and got no response from the fan. I accessed the main control and found no voltage leaving the control to the ice box fan. I am ordering a HV control (W11224256) and ice box fan (W10846539 ) . ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec)
Near Buda, TX 78610
Noah D
Job Details: 11/05/2020
DISHWASHER MAYTAG MDBH945AWB "Arrived on site to inspect dishwasher for grinding noise in bad latch, upon inspection found latch paddle was cracked and not opening, ordering new latch paddle, grinding noise was due to debris in the pump. Clear debris and put back together will bring pump on next visit. Office to reschedule; ordrng 1 WPW10130695 (FLAPPER )"
Near The Hills, TX 78738
Robert
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on job for complaints of bottom oven temperature off. Tested oven and found the temperature too low adjusted temperature setting.
Near Austin, TX 78738
Robert
Job Details: 11/05/2020
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on job to replace motor. Will need two technicians and two hours to complete.
Near Smithville, TX 78957
Andy
Job Details: 11/05/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDS01IJBL0 "Arrived on site to test unit for no power. Found control board is getting voltage but not putting voltage out. Needing control board to fix issue. ordrng 1 8528172 (control,electronic)"
Near Harker Heights, TX 76548
Al
Job Details: 11/05/2020
DISHWASHER MAYTAG MDB4709PAM2 Arrived on site and inspected dishwasher making a rattling noise when washing.Found the pump and motor were defective.Got authorization to replace.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site to replace diverter for dishwasher. Replace diverter and tested unit. Found all is functioning properly at this time and no leaks were found after services were performed.
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not igniting . Replaced igniter , no voltage from control . Ordering control . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W11126814 (cntrl-elec) and 1 WP6610341 (module-spk)"
Near Austin, TX 78705
Leonardo
Job Details: 11/05/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted key pad. Found shorted console ordering new console under 5 year warranty ; ordrng 1 W11236887 (CONSOLE )
Near Austin, TX 78759
Wesley
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found unit operating with weak frost pattern and a half amp draw. Advised customer of likely leak causing hi temp in freezer of 40 degrees. Office to reschedule weighed call. ; ordrng 1 SEALEDSYSTEM and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78745
Richard
Job Details: 11/05/2020
DRYER MAYTAG MEDB835DW3 Arrived onsite for the dryer with vent issues. During testing found that the blower wheel was a little wobbly. Replaced blower wheel and air flow was ok. Did further testing and found that the vent tube in the wall has a slight clog. Advised customer to call maintenance technician to clean it out. Dryer tested fine. Complete
Near San Marcos, TX 78666
Noah D
Job Details: 11/05/2020
REFRIGERATOR GE GSH22JGCCBB "Arrived on site to inspect fridge for not draining correctly, upon inspection found the drain tube pushed upwards, moved ice and pushed tube back in. Complete"
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to diagnose a microwave oven combination with a microwave that is not functional. Found bus fuse open preventing power from reaching the microwave. Replaced fuse from personal stock and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not agitating. I inspected the unit and work area. I found fault code F7e6 motor fault. I tested the motor and found it spinning but the shifter not changing it to agitate. I swapped in a good shifter and tested the unit. It is now working as designed. Job complete no water leaks detected.
Near Leander, TX 78641
Paul
Job Details: 11/05/2020
WASHER LG WT5170HV Arrived onsite for a washer getting an FE error message. I ran the diagnostics cycle and found fill valve working as designed. I tested the pressure switch and found it defective. The switch needs to be replaced. I replaced the pressure switch and tested the unit. The unit worked as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and inspected side by side refrigerator fresh food door opening and hitting the customers pantry.Opened the door and photographed the amount of bottles and weight in the unit causing the issues.I tested the door and door didn’t swing open.Unit is sitting on a tile floor and I attempted to center the unit and customer didn’t want it moved.Unit works as designed
Near Austin, TX 78745
Richard
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for lid latch. Tested lid latch and it failed. Replaced lid latch and washer tested good. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 11/05/2020
WASHER WHIRLPOOL GHW9150PW1 Arrived on site to diagnose a washing machine that is giving F to error code. Tested unit and found pressure chamber clogged. Cleaned pressure chamber and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Georgetown, TX 78633
Jonathan
Job Details: 11/05/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site for built in microwave not powering on/starting. Upon arrival customer stated the start and cancel buttons are not functioning intermittently. We uninstalled the unit and cleaned the ribbon on UI and control then reinstalled and the unit began working as designed. Will need to replace UI and panel control for intermittent failure. ; ordrng 1 W10891907 (UI CONTROL) and 1 W11197501 (PANEL CONTROL )
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
OVEN KITCHENAID KOCE500ESS Arrived on site and tested operation. Found f9e0 error and attempted to clear. Turned off breaker to reset and to pull unit to test incoming voltage. Turned on breaker and found 122v L2 to neutral and 125v L1 to neutral and 0v L1 to L2. Instructed customer that a licensed electrician will need to correct power supply to unit. Once repaired the unit should operate as normal. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to inspect fridge for not turning off icemaker, upon inspection found the Icemaker was making ice in the off position. Replaced icemaker. Complete"
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
DISHWASHER FRIGIDAIRE FDB510LCS3 Arrived on site and inspected dishwasher not draining.Ran a cycle and found the drain hose was caked with grease from the previous tenants that occupied the residence before the current tenants.Removed and replaced the hose and unit drained as designed.Job complete
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site and found ice machine is starting a cycle. Customer experienced a noise during operation and has had it off for several days. Removed lower panel and found valve assembly is not tightened the sidewall and corrected it. Observed ice machine complete cycle and did not hear any excessive noise. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 11/05/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Meadowlakes, TX 78654
James
Job Details: 11/05/2020
DRYER AMANA NED4655EW1 Arrived on site and tested operation. Found timer operating properly and unit heats. Found temps getting too high and not cooling down properly. Checked vent on roof and found to be completely clogged. Instructed customer of fire danger and recommended having the vent cleared before using again. Unit operating as designed but clogged vent is creating poor drying conditions. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/05/2020
ICE MACHINE JENN-AIR JIM158XYCX1 "Arrived on site to inspect ice machine for not making ice, upon inspection found the recirculating pump worked without tube, tubing was completely blocked with calcium
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to test unit for right side door hinge issues. Found right door hinge worn and sloppy. Replaced hinge, tested unit, unit works good. No leaks detected. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 11/05/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for washer vibrating or banging around during wash cycle. Upon putting the unit into diagnostics I found a stored error code for clothes being detected in the tub during clean cycle. I ran a service diagnostics component activation test and all tests passed with no abnormal vibrating or shaking. The customer said they mainly noticed it happen with smaller loads and the clothes come out sopping wet sometimes. I explained that if the unit senses a off balanced load it will stop spinning and the clothes will not be fully spun out leaving water behind. I explained proper detergent usage as well as proper balancing to ensure there is no off balanced load issues. Unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the UI control. The unit is working as designed at this time. No leaks detected during time of service. Job complete.
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for customer complaint of light not working, found bulb missing and reflector missing. I dropped off reflectors and bulbs in office as requested by customer.
Near Leander, TX 78641
Lou
Job Details: 11/05/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site to install previously diagnosed and ordered part. Due to the switch membrane ribbon being damaged, I removed and replaced the ribbon harness and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for unit not getting to temp even after calibration. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Johnson City, TX 78636
Brandon
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not dispensing ice, found failed auger motor, ordering motor.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to install previously diagnosed parts. Installed new cam, actuator, and washplate. Put unit into diagnostic mode and ran high spin cycle and noise was gone. Advised customer on user care guide of loading unit and proper detergent usage, and to run a self clean cycle. Unit working as designed. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DC4 Arrived on site and without previously ordered part needed to complete the repair.When lid arrives office will reschedule the return appointment.Needs more workSP advised there was a parts and labor concession; O-emld tckt
Near Austin, TX 78728
David
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Spoke with customer in regards to job. Customer thought they were scheduled for yesterday. Unit has not been defrosted yet.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and tested operation. Found supply valve making a loud squealing sound. Found valve not opened completely. Opened valve and noise stopped. Unit tests good. Job complete
Near Austin, TX 78701
Matthew
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for refrigerator ice maker not making ice. Per the previous technician the ice maker and wiring harness were faulty. Replaced ice maker and harness, tested unit and unit filled and completed harvest cycle. No leaks present at this time. Job complete"
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
WASHER GE GTW750CSL0WS Arrived on site and installed new control and valve. Set personality code and tested. Unit tests good. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Will need to replace sump and motor
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER LG WM4370HKA Arrived on site for washer showing error oe. I inspected the unit and work area. I found the drain pump has failed. I gained access to the drain pump and replaced with new. I reassembled the unit and ran a drain and spin cycle. I found the pump working and the unit draining. Job complete no water leaks detected.
Near Kyle, TX 78640
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to inspect fridge for not working correctly. Pushed glide and drawer in correct position. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG97US6HS Arrived onsite and found unit will need right rear burner orface. Return tech to come with thin flat head to make adjustments to valves. ; ordrng 1 ORIFICEKIT
Near Lago Vista, TX 78645
Lou
Job Details: 11/05/2020
REFRIGERATOR GE CYE22USHMSS "Arrived on site to install previously diagnosed and ordered parts. Due to the keurig water line failure and spraying water onto the UI; the bin door gasket not sealing and the FC door gasket not staying attached, I removed and replaced the keurig water hose, UI, ic shin door, and FC door gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site to test unit for no power and terrible noise. Found bad drain pump, replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
OVEN JENN-AIR W105 "Arrived on site for customer complaint of seal not sealing, and latch not latching, found failed seal and broken latch,
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
REFRIGERATOR GE GNE25JSKCFSS "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Job complete"
Near Austin, TX 78757
Scott
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for poor water flow . Filter head seems fine .replaced inside valve still poor water flow . Will need filter head . Ordering filter head . No water leaks detected at time of service. Call to set return ; ordrng 1 W11346622
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 11/05/2020
DISHWASHER GE GDT635HSJ2SS
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for previously diagnosed parts. Turned unit off at breaker. Replaced ice maker and UI side panel. Found front UI panel had loose connections made sure to tighten connections. Turned unit back on and tested. Unit tested good job completed.
Near Pflugerville, TX 78664
Jonathan
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Installed four screws on on four different burner heads. Unit working as designed. Call complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived onsite and found warping In the front right burner caps causing irregular flow and sparking when good flame did not close spark circuit. Ordering front right burner head and cap and orifices. Foam also seems to be expeptionally hi on bad burner possible incorrect orifice installed. Office to reschedule. ; ordrng 1 FRONTRIGHTSPREADERBURNER (SEE PIC) and 1 ORIFICES (UINOWN)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for Visibly Failed, Broken or Missing Parts - Customer Request Service - Interior Light, Lamp or BulbInspected dryer for lightbulb not working. Researched dryer through service matters and found this dryer did not come with a lightbulb. Other models of this dryer DO come with a lightbulb, but this is the model without a lightbulb. Placed in diagnostics to check for any error codes while I was there. No error codes came up. Dryer is operating as designed."
Near Buda, TX 78610
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site to inspect icemaker for not operating, upon inspection found the motor in icemaker seized,replaced Icemaker. Ordering covered seals. Office to reschedule ; ordrng 1 W10612142 (SEALS) and 1 W10648043 (SEALS )"
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher leaking. Upon arrival found found inlet valve was loose. Tightened valve and put through diagnostics test. Unit tested good no error codes or leaks. Job completed. Ran through all tests 2.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDS02FRSS4 on site and inspected dishwasher and found very little water entering machine at the start of a cycle. Removed valve and disconnected incoming water supply and found that water pressure is good. Will need to bring back a new valve Valve ordrng 1 WPW10158389 (valve-inlt)"
Near Dripping Springs, TX 78620
Robert
Job Details: 11/05/2020
COOKTOP WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws and heads too badly damaged to replace.
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found Cam and actuator assembly not moving properly. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.