"Arrived on site to test unit for load noise upon close, tested unit found left switch holder very loose causing door latch not to make contact correctly all the time, secured switch holder, tested unit, unit now working as designed, job complete"

Arrived onsite for refrigerator not making ice. Upon arrival I found the ice bin half way full of ice from the ice maker. I found the FC at -1 and the RC at 38. I was not able to recreate a failure at this time. No leaks detected during time of service. Job complete.

Arrived on site for no cool fridge . Both sections room temp. Ran diagnostics. Compressor not coming on . All else checked normal. Replaced start relay . Compressor came on . Getting good frost pattern . No water leaks detected at time of service. Job complete .

"Arrived on site for a dryer making a loud noise and then stopped heating. Upon arrival the customer stated the real issue was just he noise. I tested the unit and is sounded like change clunking around, and the unit was heating. I pulled the unit out and the sound stopped. Upon further inspection I found screws in the dryer with the customers clothes. I informed the customer that something probably got stuck in his blower housing and was making the noise, but passed through when I moved the unit. I advised him on checking his pockets and assuring there is nothing in them before putting items in the dryer. The unit is as designed. Call complete."

"Arrived onsite to replace previously diagnosed parts. Replaced RC door, rails and shelf. Unit is functioning properly. Will need to order and return. Office to reschedule. ; ordrng 1 W10839793 (nameplate)"

Arrived onsite to replace control. Replaced control. Tested the unit. Unit tested good. Let customer know to not leave the light on as it can blow out the control board just for the light to not work again and to use it sparingly during cooking. No issues at this time. Job complete

"Made on site and inspected dryer and found heating element has failed, also found airflow is restricted.After replacement took one picture of dryer heating and airflow meter showing restricted. Homeowner will need to have vent to the exterior Cleaned/cleared by a service before using dryer again, job complete"

"Arrived on site to follow up on oven that has no display after running self clean. On prior visit tech found loose connection at control. Removed panel and found all connections tight. Checked voltages and verified good voltage at L1 and l2 at control, but Ui is dead. Inspected control and found controls appear to have several spots with melted areas. Unit overheated and control failed, ribbon cable may also be bad. Will need new control in order to make sure we can power on the Ui. Ordering control and returning with safety devices as well. Office to schedule when part arrives.; O-emld tckt"

Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned line and all is working properly at this time also realigned ice bucket receiver to allow proper dispensing. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted internally and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived onsite to install previously designed parts. We installed new control and new rc evaporator cover. Tested unit and found that unit is work as designed. Job complete

"Arrived on site for customer complaint of unit not completing cycles intermittently, i found error codes F0E7, F7E6, F7E1, in diagnostic mode, I cleared error codes and ran a diagnostic test cycle, unit passed test cycle, I ran calibration cycle, unit tested good except there was a slight high pitch noise at times, informed customer noise is coming from gearcase

"Arrived on site to diagnose dishwasher that was not drying dishes well. On arrival customer showed me that moisture was on dishes and on the walls, and has been since they had it. Ran through diagnostic mode and found no errors present. Found rinse aid is not being used, and hot water isnt being run first. Advised customer to run hot water first, and that unit is designed to use rinse aid. Unit is working as designed, and just needs to use rinse aid and hot water first. Call complete."

Arrived onsite for unit not starting a load. Put the unit in diagnostics and saw a lot of error codes. Erased error codes. Looked at the bottom of the unit and saw that a couple of coins were causing the agitator to not move as the coins were wedged tightly. Removed coins. Tested the the unit in automatic diagnostics. And unit passed with no issues or errors returning. No leaks at this time. Job complete.

Arrived on site for burner not lighting . Found small center burner cap missing from right front burner . Ordering caps . No other issues with other burners . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11245289 (Burner cap)

Arrived on call to replace previous diagnosed parts. After installation test operation.

Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found stored error code for wash motor error. Ran test and wash motor did not energize. Needed wash motor replaced. Replaced motor and tested. Unit is functioning properly. Also notified customer that during replacement found several pieces of glass in sump. No leaks present at this time. Job complete

Tested the unit and saw no leaks but did see that the garbage disposal was backing up with water. Turned on the garbage disposal so that the water can go down. Did let customer know about the garbage disposal issue. No more water was rising and draining with no issues. Found no leaks from the unit at this time. Job complete

Arrived onsite for refrigerator not cooling in the RC. Upon inspection I found the RC evap cover encased in a block of ice. I called techline to report they gave me W11092686 service pointer REV G and asked that I follow this pointer to correct the issue at hand. We also changed the defrost from ADC to timed SR#7731877358 to replace the RC fan motor and we will have to assess the situation better once the ice is gone and we can access components. ; ordrng 1 SHIMS (SHIMS)

Arrived on site for washer making screeching noise. Upon arrival customer stated error codes would flash but after diagnostics check I found no codes stored. After testing washer through a diagnostics cycle I found belt was loose on cam but gearcase was also screeching even when belt would eventual grab to the cam better. Found 7nit was screech in spin mode with and without a load of laundry and during agitation when cloths were in unit it would also screech. Will need office to reschedule once availability of parts is known.; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gearcase) and 1 W11543998 (Acu)

"Arrived on site oh and reinstalled Bellow Spring, confirm correct operation by running automatic cycle test 12. Sent a short video of Washer draining properly to PR, job complete"

Arrived onsite for unit not responding and having moisture buildup i the display of the UI panel. Plugged the unit in and tried to turn the unit on but the display will not work. Let customer know that that there more likely is in issue in the vent along the wall to the outside causing the hot air to not escape causing the moisture to occur when drying. Ordered part. Office to reschedule ; ordrng 1 W11378949 (UI PANEL )

"Arrived onsite for washer not operating. Upon inspection I found the unit dead and full of water. I was not able to enter diagnostics so I replaced the control. I. Diagnostics I was then not able to drain. I tilted the unit and found the drain pump wires had come disconnected from the connector. I made a temporary repair on the wires and was able to engage the drain pump to drain the water. After the water drained out I could not exit drain in diagnostics and had to unplug the unit. I put the unit into diagnostics again and it immediately went into drain. I tried on normal setting and again just drains. I waited for the auto drain to complete and ended up having to blow out an obstruction from the pressure hose. After clearing the hose I was able to run a spin cycle. I found the unit wobbling at high spin which most likely caused the wires at the pump to separate. I am ordering the lower harness, gearcase, cam, belt, actuator to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W10528947 (Hub) and 1 W11545744 (Lower harness) and 1 W11454734 (Gear case) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11399437 (Drain pump) and 1 W11239857 (Belt) and 1 W11130362 (Suspension)"

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found bin button broken and spring missing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival I installed the needed part. I reasse and powered unit back up. Found unit turn on and functioning as designed. Informed customer unit would need 24hrs to cool.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance and need of rinse agent for proper performance. No leaks were found at time of service.

"Arrived on site to install previous diagnose parts & for FREEZER AND FRIDGE ARE NOT COOLING TO APPROPRIATE TEMP. Inspected work area and unit. Inspected evap and found incomplete frost pattern. Gained access to the back of unit and evacuated the system. Uninstalled compressor,dryer & access valve. Then uninstalled fc evap. Installed all new components. Fc evap,compressor,dryer & access valve. System holing vacuum. Recharged system no leaks. Pressure on low side at 0pis on high 145psi found. .Turned unit on and it ran for 3 minutes and then going straight into defrost.office to reschedule.; ordrng 1 W11518204 (Ui) and 1 W11196400 (Control)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness and tested. Unit is now operating as designed. Job Completed.

Arrived onsite for washer showing F11 and tripping breaker. Upon inspection I found the unit in standby with no error codes showing and we ran through functions of the unit. We found it to be working as designed at this time. I inspected the ground switches and could not find any issues at this time. I advised the customer to monitor the unit to ensure there arent any intermittent issues. I found the unit to be plugged into a gfci outlet. I advised having the outlet serviced or preferably replaced due to the outlets sensitivity. But the unit is working as designed at this time and no leaks were detected during time of service.

Arrived on site for dishwasher will not heat up. Inspected work area and unit. Customer stated that he installed a new heating element him self and that it never worked. Put unit into diagnostics and ran a cycle and the unit operated as designed. Performed resistance test and got 18 oms within spec. Put unit though regular cycle and found it operating as designed. Unit may have locked the heating element out due to the original element failing.no water leaks at this time.job complete

"

"Arrived on site for customer complaint of unit not cooling in either section, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Office to reschedule) and 1 SStech/2hourjob and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier)"

"Arrived onsite for unit making a noise near the beginning of a cycle. Upon further investigation found that that a magnetic pen was right under the motor cover shield, removed pen. Let customer know that if any objects do get under the unit, it can get lodged under the basket and shield causing the object to grind into the floor causing noises. Ran unit In a rinse and spin cycle. No odd noises during the cycle. No leaks at this time. Job complete"

Arrived on site for for hot surface light staying on. We inspected unit and found it working as designed. Job complete

Arrived on site to install previously diagnosed parts. Removed lid and installed new lid. Tested in diagnostics and lid latch was working as designed. Showed customer lid was locking and unlocking. Job completed.

"Arrived on site to test unit for console not responding. Verified console receiving proper voltage. Replaced console, tested unit, unit is now working as designed. No leaks detected.

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found the water dispensing as designed. I tested the ice maker and found the ice bin full of ice. Pulled the unit out and checked the water line and found it pulled and tucked behind the ice maker fill line so it doesnt get kinked. Customer advised that it was adjusted at previous service call. Customer advised that theyve had low water pressure recently due to city regulations. I recommended that the customer purchase a water pressure tester and when the water pressure gets low on the unit to check their pressure outside at the nearest water faucet. I advised if its below 60psi, then we know its a water pressure issue and not the unit. I did not install the pressure regulator as its not needed due to customer not having high water pressure. No water leaks observed during service, job completed."

Arrived on call for complaint of broken handle. Confirm handle broken. Replace damaged part and test.

Arrived onsite for dryer not starting. Upon inspection found door switch failed. Replaced switch and tested. Unit is functioning properly. Job complete

Arrived onsite and installed door properly and leveled unit. All checks good. Unit is now operating as designed.

Arrived onsite for dishwasher not operating even after checking breakers. Upon inspection I found good voltage at the outlet and the unit was wired correctly at the junction. I accessed the main control and replaced with new. I restored power and the unit came on. I ran diagnostics and there were no error codes present through out the process. All functions passed and the unit is working as designed at this time. No leaks detected during time of service. Job complete.

"Arrived on site for ice building up in freezer floor . Ran IM harvest , all checked normal. No leaks or drips detected. Did find drain hole frozen over . Steamed out hole . Found some pieces of insulation . Removed obstructions , water is flowing freely away . No water leaks detected at time of service. Job complete."

Arrived on call for complaint of not starting cycle. Found the drain pump running and door locked water level sensor needed . ; ordrng 1 W11367297 (Control) and 1 W11044866 (We switch)

"Arrived on site for customer complaint of unit shaking and not completing cycle, found failed gearcase.

"Arrived onsite for previously diagnosed parts. Replaced divider, auger motor, bracket and spacer and tested. Unit is now dispensing as designed. Job Completed."

"Arrived on site to inspect unit for not agitating normally, upon inspection found the wrong model actuator attached to unit replaced actuator with correct model. Tested with no issues. Complete"

"Arrived on site to test unit for broken glass and dent on handle, inspected unit found outer glass shattered and dented handle, replaced glass and handle, could not test unit because unit not installed, job complete"

Arrived on site to test unit for noise while operating. Found dog collar and other debris in blower wheel. Removed all debris and tested unit. Unit operating as designed. Job complete

Arrived on site to test unit for blowing hot air. Found unit was trying to cool but element was staying on after defrost cycle. Recommend replacing bimetal and defrost heater. Office to reschedule.; ordrng 1 WPW10366605 (Control) and 1 W11084324 (Harness)

"Arrived on site to replace compressor, drier and evap from previous diagnosis. Unit was unplugged on arrival. Accessed evap and compressor then turned unit on. Compressor was pulling 1.2amps and dropped to .8amps. Pressures were good with high side at 120 and low side was at 0. Found condenser was extremely clogged causing compressor to over heat and kick out on thermal. Completely cleared condenser and replaced start device and run capacitor. Let unit run for 30mins and nice frost pattern developing on evap. Used UV light and applied bubble solution. No signs of refrigerant leak. Added a bit of refrigerant to system. Advised customer on keeping condenser clean to prevent damage. Also advised to put a glass of water in FC and use unit once water is frozen over. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling properly. Found evap motor receiving proper voltage but not engaging. Replaced evap motor, tested unit, unit is now working as designed.

"Arrived on site to inspect unit for dents, upon Inspection found the unit very dented around all parts. Spoke with customer and instructed her to speak with installed and home depot. Whirlpool advised all parts are replaceable. Sr # 7731876205 ordering parts to fix. Office to reschedule ; ordrng 1 W11246772 (Panel) and 1 W11317194 (Ui) and 1 W10920228 (Tub) and 1 W10612925 (Badge)"

"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the control panel to access the valve and placed the unit in diagnostics and tested the valve. I found the valve housing cracked and leaking water. I removed and replaced the valve housing and calibrated. Retested the unit and it is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on call for complaint of noise. Found the drum out of round. Will need drum to complete. ; ordrng 1 W10545923 (Drum)

Arrived on site to install previously ordered cabinet. TG and I simply transferred all parts to the new cabinet. Job complete

"Arrived on site for dryer still shutting down randomly after previously replaced timer and pts. Upon arrival confirmed unit had a stable 240v connection from outlet. Checked terminal block during tests and found that when unit would randomly shut down (1st test after 11 minutes, 2nd test after 8 minutes, 3rd test after 15 minutes, 4th test after 25 minutes) but found 240 volts still remained. Verified all heating hardware as well as door switch passed all resistance and continuity tests. Motor ohmed out at 1.6 with specs. Called techline and spoke with Butch sr#7731879673. Was advised to run voltage tests at internal timer motor. Found after during 5th tests that unit ran over 30 minutes with no evidence of failures. After relaying info to techline they stated its possible that either the motor and/or the main harness assembly could be shorting out at random making it difficult to pinpoint the exact cause. I relayed findings to customer.

"Arrived on site for customer complaint of unit not draining enough during a cycle, I tested unit in diagnostic mode, every component tested good, found error code F5E3 for door lock error, but door lock tested good in diagnostics as well as quick wash."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit oversudsing due to dish soap in unit. Advised homeowner on findings and no further repairs needed.

"Arrived on site replaced slider ,clutch ,stator and rotor . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect unit for always draining, upon inspection found the unit did always drain when plugged in but was able to be canceled, checked drain tube and found the tubing was installed incorrectly, aligned tubing and tested. Unit worked correctly. Instructed customer on use and to inquire about extended warranty. Complete"

"Arrived on site to inspect unit for not going past rinse cycle. Upon inspection found no issues with washer, but found multiple frogs inside belt causing issues, removed frogs and tested. Complete"

"Arrived onsite and installed panel. Unit is now operating as designed. Advised customer on repair, all checks good."

"Arrived on site to inspect unit for not closing and being damaged, upon inspection found the door hanging and not installed normally, installed all parts normally and realigned inner plate. All functions worked. Complete"

"Arrived on site to install new panel. Found panel damaged in box. Will order new part, office to reschedule.; ordrng 1 W11039015 (Panel)"

"Arrived on site to diagnose dishwasher leaking from unit. On arrival customer informed me a plumber had verified the unit was leaking from the hose going from the valve to the fill box. Hose didnt have a clamp on the upper section. Used a truck stock work clamp to secure the hose to the box. Ran unit and verified leaking is no longer present.

Arrived on site for When I turn on the machine it makes a noise and I can smell something burning/over heating. Found dryer making a loud noise when operating. Gained access to blower wheel and found sock stuck inside blades of blower wheel. Removed sock and reassembled. Tested dryer and noise is gone. Dryer heating as designed.

Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit is now operating as designed. Job Completed.

Arrived onsite for dishwasher not dispensing soap. Found upon arrival unit is operating as designed water was off to unit.

"Arrived on site for a washer that?s not working right. Inspected unit and work area. The customer advised that the unit we had on file was her old washer from over six years ago. Updated model and serial information and tested the unit. Found no stored error codes and ran the unit to an auto test. Found the unit not shifting into agitation. Went underneath the unit and found the cam completely stuck which caused the shifter to break. Replaced both cam and shifter and tested the unit. The unit began to work as designed; used 1 W10721967 (CAM), and 1 W11481722 (ACTUATOR ) from stock"

"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I tested temps and got 14 degrees at the bottom and 18 degrees at the top of the unit. I inspected the evaporator and found a good frost pattern. I found the defrost thermistor beginning to blacken. Tested ohms to the thermistor and found it out of range by approximately 4K ohms. I tested the cabinet thermistor and found it slightly out of range. Evaporator fan is operating and the flapper in the drain tube is functioning. I found a small amount of debris in the drain tube and cleaned it out. I removed and replaced the the defrost thermistor and the cabinet thermistor and tested. Unit is operating as designed. I advised the customer to allow the unit to cool for several hours due to the unit door being open for a long period of time. No water connections to the unit, job completed."

"Arrived on site to inspect unit for not drying without a vibrating noise, upon inspection found the unit was vibrating at the back vent pipe, checked inside unit and found nothing causing noise, customer must replaced vent pipe with standard pipe. Complete"

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit makes ice when forced through diagnostics but when used normally a shorted emitter kept it from working, ordering emitter and receiver boards. Office to reschedule ; ordrng 1 W10870822 (EMITTER BOARD) and 1 W10898445 (RECEIVER BOARD)"

"Arrived on site to test unit for not draining. Found pump filter blocked with debris. Cleared all debris and tested unit. Unit tested good, no leaks detected."

Replaced both damaged doors and nameplate. Job complete"

"Arrived on site to test unit for broken knob, tested unit found valve broken; ordrng 1 WB21K10059 (Gas valve)"

"Arrived on site to inspect unit for draining water. Upon inspection found the unit full of water and draining loudly, tried to replaced with stock part and was unable, ordering pump and control. Bring aluminum tape, due to vent coming off easily which must be removed to get behind unit. Office to reschedule ; ordrng 1 W11399437 (Pump)"

Inspected unit and work area. Checked timer and advanced it once nothing happened. Then advised it again and then the fridge started running. Installed new time unit working as designed. Job complete.

Arrived on site for a washing machine that?s flashing an F0 E7 (clothes in a clean washer cycle) error code. Inspected unit and work area. Confirmed the customers complaint and went over service bulletin. I advised the customer of the issue and advised that she would need to hook up her unit to Wi-Fi to update the latest software version. The customer stated that her husband would do that when he got home. Gave the customer the whirlpool Wi-Fi team number to get hooked up. The unit is working as designed. Call complete.

Arrived on site for a dishwasher that won?t wash dishes. Inspected unit and work area. Placed in an in-service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit there an auto test and confirmed the customers complaint. Replaced wash motor assembly and tested the unit. The unit began to work as designed. Call complete.

Arrived on site and inspected washer poop performance. Confirmed the complaint and found the actuator was defective causing the malfunction per service pointer. Removed and replaced it and unit tested as designed. Job complete

"Arrived on site and inspected microwave arching issues. I plugged the unit in and the unit immediately began arching when I press the 30 second button. Unit was back feeding electrical currents into the outlet to the left of the microwave.

Arrived onsite for potential gas smell from range. Upon arrival gas supply was off. Turned on to test. Filled unit with gas and tested. Used liquid leak detector around all connections. Could not detect any leaks at this time. Gas had been supplied for over 40 min and no indication of gas smell. Gas company also reported no leaks. Unit is functioning properly. Job complete.

"Arrived on site and inspected front load washer leaking from the back right side of the unit. I ran a quick wash cycle and confirmed the leak was dripping from the grey drain hose that extends from the drain pump to the wall. The drip is occurring just above the MCU so Im ordering it also to complete the repair. Needs more work and authorization. ; ordrng 1 W10114608 (HOSE, DRAIN) and 1 W10197864 (MOTOR CONTROL BOARD)"

Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced both hinges and still had an issue with the other door popping back up.I spoke to CS and was advised to replace the glass door. Replace the glass door and tested the unit. The unit began to work as designed. Call complete.

"Arrived on site for a refrigerator that is not dispensing ice and is intermittently not making ice. Inspected unit and work area. Found ice in the container but the customer advised that the unit does not always make ice. She advised that no matter what they do, they cannot get the dispenser motor to run to dispense ice. Confirmed the customers complaint and checked underneath the unit. Found three broken wires at the wire harness causing the issue. Ordering black freezer door for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11089021 (dor-fip)"

arrived onsite and replaced 3 burners and called Bruce with techline to report repeat failure of the burners. Advised customer use only recommended cookwear with flat contact and no bigger than the burners. Unit is otherwise operating as designed.

"Arrived on site for fridge leaking water. I inspected the unit and work area. We found standing water in the rc section. We gained access to the drain tube and found it clear. We steamed out the drain tube from the back of the unit and after 6 minuets we found no steam making it through to the rc section. We ran a wire through the drain tube and found it not moving past half way through.

Arrived on site to diagnose a refrigerator with light not working properly. Found 1 failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect microwave door not closing properly. Upon further inspection, the customer advised that when the door is closed and they press start, the unit beeps and wont start. I tested the unit and found the switches need to be replaced. Also found the venthood bulb was broken and the base was still in the socket. I removed and replaced the three switches and removed the old bulb base and installed a new bulb and tested the unit. Unit is operating as designed. Job completed."

Arrived onsite for dishwasher leaking. Upon arrival found unit heater element broken. Replaced and element and tested unit is now operating as designed no longer leaking. Job Completed.

Arrived on site for Refrig WF cover will not shut. Found filter head door was not seated properly into cavity. Repositioned filter head by adjusting mount and door closes as designed. Tested dispenser and water dispenser as designed. No leaks detected. Job completed.

Arrived on site to diagnose a dishwasher that will not turn on. Found power wire burnt in junction box under unit. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose oven that is not loading and usable after power outage. When unit powers on it is stuck on the loading hourglass and will not load the UI. Ordering new console to resolve. Office to schedule when console arrives. ; ordrng 1 W11296171 (Console)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced foot pedal and tested the unit. The unit begin to work as designed. Call complete.

Arrived on site for range giving f1e0. Upon arrival confirmed code error.

"Arrived on site to test unit for door not closing properly. Found hinge receiver area was bent outwards preventing door from shutting properly. Aligned receivers, tested unit, unit working good. Job complete."

"Arrived on site for ice maker not turning, water not coming out. Customer had unplugged the fridge and emptied it out for easier access. Found water was dispensing but ice maker motor was not turning. Tried holding door switch while pressing ice paddle. Still motor would not turn. Inspected ice maker motor to ensure it was connected. Looked good. Tested harness at ice motor and it was not getting voltage to ice maker motor. Removed kick plate and found broken wires to harness. With broken wire harness the ice maker and ice motor will not operate. Ordering freezer door LW11038917 to return and complete the repair.; ordrng 1 W11038917 (Freezer door black stainless)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator fan and evaporator cover and tested the unit. The unit again to work as designed. Call complete.

Arrived on site for FRIDGE DOOR ISN'T SEALING PROPERLY. Found cabinet liner was making contact with the fridge door on bottom left side making the fridge door catch right as it was nearly closed. Inspected hinges and cams and they were not damaged. Attempted to adjust the left wheel up to drop left side of cabinet and adjust right wheel to raise right side. After adjustments were made the fridge door was still making contact with interior liner on the bottom left side. Called Whirlpool tech line and spoke to Sterling. He had me complete the tech line SR documentation form and enter notes and submit photos.