We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Joe Z
Job Details: 05/18/2022
Arrived onsite for the knob on the cooktop is crooked noticeably. Upon arrival inspected unit and found far right valve was not secured properly to manifold. Secured valve o manifold correctly. Unit is now straight. Job complete
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/18/2022
Arrived onsite for Not Heating Not heating well and it's making loud noise like something is rubbing. Upon arrival test unit on a complete cycle. Unit heats and operates as designed with no abnormal sounds. Customer said that the unit has been operating fine. Could not duplicate the issue. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/18/2022
Arrived onsite to install previously diagnosed parts and clear out drain tube. Cleared out drain tube that was clogged with debris. Test drain pan and drain tube by pouring water into drain pan. Unit drained correctly. No leaks present at this time. Job complete
We serviced a
GE DRYER
Model DVLR223GG1WW
Near West Lake Hills, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found that each time tested unit would heat. Could hear click and ignition. Could not duplicate the issue. Job complete
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near West Lake Hills, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced valve and hoses. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Vincent
Job Details: 05/18/2022
"Arrived on site for dishwasher, inspected unit and work area. Found unit just humming there was no water flowing into the tub. Pulled unit out to inspect water line supply and found hose being pinched. I addressed the amount of house behind the unit. I then remounted unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Berlin, TX 78155
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for no power, contractor has replaced unit for customer and put broken unit into there office, tested unit found unit is running as designed, heating with no issues, tried to replicate issue with no success, replaced line filter as precautionary, unit is running as designed designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78717
Vincent
Job Details: 05/18/2022
"Arrived on site for refrigerator not making ice, inspected unit and work area. CX explained to me unit stoped making ice. Then I found door completely open causing unit to not cool. Big block of ice had formed in the fresh food evaporator and would not let door close. I then found items in the freezer door causing door not to close all the way. Advised CX on how to place foods correctly. CX will have to completely defrost unit for 48 hours minimum and I show CX how to properly defrost. I also explained to CX after defrosting unit to power unit back on and let it cool for minimum of 24 hrs. Unit should start to operate as normal after these procedures have been completed. Water leaks where detected during service as unit was melting. Job completed.
We serviced a
KENMORE RANGE
Model 790.754035
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for no heat, tested unit found broiler igniting but bake igniter is not engaging, got authorization to replace, replaced part, tested unit, unit now heating, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Park, TX 78613
Vincent
Job Details: 05/18/2022
"Arrived on site to install previously diagnosed parts. Installed all parts inspected unit. After installing the new fresh door are used my heat gun to reform the new gasket, and I advise customer to not open door for six hours minimum to let gasket form correctly. No water leaks observed during service. Job completed."
We serviced a
GE REFRIGERATOR
Model GFE28GELEDS
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
Arrived on site to test unit for not cooling properly. Found temps in both RC and FC correct. Evap motors both enagaging and working properly. No excessive frost or ice build up. Nice frost pattern on evap. Compressor pulling .9amps. Heater engaging properly. Door gaskets sealing good. Thermistors in range. Unable to replicate issue as unit is currently working as designed. Advised to place thermometers in both compartments to better monitor temp fluctuations. Also advised on how unit does defrost periodically. No leaks detected. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
Arrived on site to replace ice maker and mullion from previous diagnosis. Replaced parts and error codes 40E and 22E kept popping up and not allowing to enter diagnostics. Spoke with SW and found red wire to connection CN76 was broken and Norway to repair back into connection. Was advised the harness is not repairable. Removed installed parts. No further repairs available to back into working order. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near New Braunfels, TX 78130
Andrew
Job Details: 05/18/2022
"Arrived on site to test unit for not heating properly. Ran multiple diagnostics and control was acting erratic replaced control and oven sensor. Tested unit, upper oven is now heating but very slow and wont go past 175. Found broil element receiving voltage at control but not at element itself. Tried finding a break in the line with no success. Upon further inspection found control molex connections and harness was miss wired from factory. Fixed wiring and reconnected to control. Tested unit, unit now working as designed.
We serviced a
WHIRLPOOL RANGE
Model DGRSC488
Near Austin, TX 78726
Justin
Job Details: 05/18/2022
"Arrived on site for a range making a swoosh sound. I preheat the oven while having access to the burner assembly. I found the swoosh was the flame igniting irregularly. The valve would let to much gas out before it ignited. I informed the customer that it could be the ignitor, valve, or regulator. However, all of these parts are unavailable. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Clifton, TX 76634
Jonathan M
Job Details: 05/18/2022
"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Customer advised that the unit compressor will kick on but will kick off within two seconds of attempting to run. the customer for the repair of a starting device. The customer initially the . Spoke to JC and was advised that we could the portion Replaced the starting device and tested the unit. The unit compressor began running and ran for over 10 minutes without kicking off the bus customer to get the unit at least 24 to 48 hours to go properly. I did advise the customer that we cannot warrantee her heart on this repair due to the fact that the unit is being kept outside on a patio
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Crawford, TX 76638
Jonathan M
Job Details: 05/18/2022
Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that they had another company that had come out that advised their hub was the problem but they could not remove the agitator. I did explain to the customer that it is possible that her agitator is welded onto the gear case and transmission and asked if she wanted to proceed. Customer did want to proceed. Use a crowbar and brute strength to tap to remove the agitator. Found the agitator was completely lodged onto that gearcase and could not be removed. I did advise the customer that she would need a complete rebuild on her washer and started to go over some of the components it would need. The customer then stated that she did not want to proceed with that of a repair due to the fact that she can get a new washer with a four year warranty on all parts for about the same . I did advise that she does have her tub and basket covered but the rest she would be liable for. Customer is going to buy themselves a new washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Waco, TX 76706
Jonathan M
Job Details: 05/18/2022
Arrived on site for a refrigerator that is building up ice on the bottom of the freezer section. Inspected unit and work area. Confirmed the customers complaint. Was advised of a special project for this repair (W11397260A) for . Went ahead and steamed out the ice in the freezer section and replaced the drain too. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not starting, I tested unit about 50 times, and unit is working at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not heating properly, I tested unit on 350 degrees, found unit was at 325 when set to 350, I calibrated unit, tested good. "
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW01
Near Austin, TX 78746
Matthew
Job Details: 05/18/2022
"Arrived on site for refrigerator not making ice. Customer stated icemaker has not been producing ice for about one year. Ran test on icemaker and cannot get icemaker to respond jumper T&H on icemaker and icemaker did not harvest or respond at all. Also noticed that the emitter and receiver were blinking twice pausing and then repeating indicating faulty issues. Unit could possibly have multiple issues including icemaker, emitter and receiver. Customer stated he has home warranty program and will reach out to them to fix the issue. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Georgetown, TX 78626
Gerry C
Job Details: 05/18/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the damaged door and transferred shelving and the handle. I tested and verified the gasket was making full contact. Operational test good, no leaks served during service."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for damage, found outer door damaged, nameplate damaged, and handle damaged. Ordering parts. ; ordrng 1 W10884775 (Name plate) and 1 W11110283 (Outer door) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Austin, TX 78732
Justin
Job Details: 05/17/2022
"Arrived on site for a range not heating evenly. Upon arrival the customer stated that one side will cook all the way through while simultaneously the other side will not. I found they typically use convect bake. I gained access to the back of the unit and ohmd out the sensor. It read 1.1k indicating the oven should be at room temp. However, in diagnostics mode it was showing the control reading the sensor at 121?F. I then ran a convect bake and found the burners heating even, but the convect fan never turned on. I checked voltage going to the convect fan and found none. These both indicate a faulty control. I am ordering the control and will bring back the sensor and fan to verify functionality after the control install. Office to reschedule and get autho for fan, sensor, and control. ; ordrng 1 WP9762794 (Control) and 1 W10794022 (Convect Fan), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Matthew
Job Details: 05/17/2022
Arrived onsite for dishwasher leaking. Upon arrival tested unit. As unit was running found small trace of water near right leg of unit. Went to uninstall unit and found unit had not been correctly installed to begin with. One mounting screw had been broken and lodged in the cabinet and the other out of the mounting hole. The screws could not be accessed and are blocking the unit from being pulled out. Unit Needs to be made accessible. Advised customer not to use until full inspection can be made to determine where the unit was leaking. Customer will contact builder for uninstall. Office to reschedule when unit is accessible. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, TX 78751
Matthew
Job Details: 05/17/2022
"Arrived onsite for unit not dispensing water and door alarm not functioning properly. Upon arrival inspected unit and found water not dispensing but could hear valve actuating when Pad is depressed. Upon further inspection found when a separate tube was placed at the valve, water is being dispensed. Called tech line for assistance. Found that The water tube from the valve to the left hinge area was frozen over. According to tech the customer can try adjusting the freezer temperature 2? to try and offset the freezing line. If this does not work, tech line will have to be called again due to potential void in insulation. Provided SR#7733679905. As for the door chime, the Open door indicator will only chime if the doors are completely open. If the doors are in a shut position but not completely closed the light will turn off but the chime Will not function. Even with the door partially open the unit believes the doors closed and will activate the water and ice dispenser. Ordering the Main board and switches. Customer will monitor water dispensing. Before replacing any parts, check if water is still dispensing. If dispensing is good, replace control and switches, if not call tech line. Office to reschedule ; ordrng 1 W11396033 (Switch) and 1 WPW10312695 (Board)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Matthew
Job Details: 05/17/2022
Arrived on site to replace previously diagnosed parts. Upon replacing parts found a drain pump was broken. Will need to re-order pump and return to replace both control and pump at the same time. Office to reschedule.; ordrng 1 W11412291 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for dishwasher leaving film on and not cleaning well. Ran diagnostics no error code . Getting plenty of water , sprayer arms are moving and spraying properly . Heater is warm but not hot , could touch element at end of test wash . heater . Please call to set return. No water leaks detected at time of service. ; ordrng 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Scott
Job Details: 05/17/2022
"Arrived on site for upper rack catching door gasket . Tried to bend upper rack , didnt work. Ordering upper rack and adjusters . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit) and 1 W10312791 (Upper rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a refrigerator that has shut down 3 or 4 times over the last several months. Was not able to duplicate any failures or malfunctioning parts at time of service making an accurate diagnosis impossible. Advised customer on findings. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
Arrived onsite for LIGHTS ARE ON BUT WON'T RUN. Upon arrival test unit on diagnostics and got F4-E3 error code motor not running. Pull unit from cabinet to check for secure harness connection. Have good connection as well as voltage to motor. Need to order sump and motor. Ordering sump and motor.office to reschedule ; ordrng 1 W11025157 (Sump and motor)
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Granger, TX 76530
Vincent
Job Details: 05/17/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and it was not heating. Removed back cover and tested heating element and found it being open. I removed old element and tested and unit is now operating as design. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Jarrell, TX 76537
Kimo
Job Details: 05/17/2022
Arrived onsite for refrigerator not dispensing water. Upon inspection I found the water line frozen. I steamed the lines and tested unit and found water dispensing normally. Upon further inspection I found that the door gasket had a rip in it causing a air leak. I am ordering 1x door gasket.and rescheduled for the 05/24/22.; ordrng 1 W10407212 (Door gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to replace previously diagnosed inverter box, verified that box was needed, replaced part, powered unit back on, unit is now cooling but when multiple items are plugged in on the same circuit, unit is shutt down, advised customer to get a designated outlet for unit, at this time job complete"
We serviced a
LG FREEZER
Model LSXS26326S-02
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for refrigerator not cooling properly. Upon arrival I performed a temp test and found Rc at 43* fc at 35* I performed a Homs tested on the defrost sensor and found that it was showing out of range. I also performed a volt check at the defrost heater Circuit and found 120vac then I performed a continuity check and found it showing open; ordrng 1 EBD61246710 (SENSOR ASSEMBLY) and 1 ADL73901318 (EVAPORATOR ASSEMBLY)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Hutto, TX 78634
Cliff
Job Details: 05/17/2022
"Arrived on site to diagnose a dryer that was not heating. Tested all parts and components and found no failures to unit at this time and no error saved in control. Advised customer on findings and that without being able to duplicate any failures, no repairs can be done."
We serviced a
GE REFRIGERATOR
Model GBS22HCRABB
Near Austin, TX 78739
Luis
Job Details: 05/17/2022
"Arrived on site for freezing issue. Found freezer not freezing removed evaporator cover found partial frost pattern diagnosed a leak in the system. Found liner insulation burned and melted,due to insulation damage possibly future issues with insulation uploaded pictures. Check CNOTE; ordrng 1 WR85X10057 (Evaporator ) and 1 WR87X10097 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"
We serviced a
LG WASHER
Model WM2450HRA
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and found control loc on and filter needed to be cleaned for good draining. Cleaned filter and provided customer instruct on operation. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not cooling, found evaporator covered in ice. The defrost sensor showed open in diagnostic mode, heater would not activate in diagnostic mode. Ordering harness, control, UI, and heater, customer is going to defrost unit. ; ordrng 1 W11581973 (Harness) and 1 W11355316 (Deforest heater) and 1 W11558182 (Control) and 1 W11518204 (UI) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/17/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve & UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 6oz of R134a refrigerant and tested the unit in diagnostics test #4. Monitored pressures and they were good at 4/155. Inspected the evaporators and there was a frost pattern. Took unit out of diagnostics and monitored the unit and found the RC section beginning to cool as designed. Customer had moved the unit to the garage and was not home when I completed the repair. I sent a text to the customer and left the unit plugged in. No water connections to the unit and no leaks, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not dispensing ice, found no power getting to auger motor, ordering control, paddles, ice door for not sealing, ; ordrng 1 W10151236 (UI) and 1 W10504458 (Ice door) and 1 2305306GN (Ice paddle) and 1 2305307GN (Water paddle) and 1 W10200659 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78747
Kevin
Job Details: 05/17/2022
"Arrived on site and set washer into a diagnostic cycle and found no saved error codes. Ran diagnostic cycle twice and no new error codes generated. Waterlines are hooked up properly, washer did not tripped breaker during diagnostic cycles. Could not duplicate customers experience. If issue continues to need to bring back control board, motor, actuator, capacitor, and lower harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of no cool. Found compressor starting up and kicking off after few seconds. Installed new start device and found no change. Measured compressor windings and found failed compressor. Will need new compressor, drier, stub, R600 kit, lock ring kit and couplers. Will need SS tech. Office to reschedule.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Lock ring) and 1 W11504415 (Lock ring) and 1 W11506621 (Lock ring) and 1 W11506635 (Lock ring) and 1 W11506635 (Access valve) and 1 W11109499 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the UI display showing PO. I confirmed it and when I went to place the unit in diagnostics the UI went blank and the unit shut down. Moments after, the unit came back on and I was able to get it into diagnostics. I tested the fans and they are functioning. I tested the unit in test #4 and when the unit began to cool the RC section, I could smell a strong odor of refrigerant. I opened the RC doors and the odor was even stronger and the unit was not cooling. Inspected the evap motor harness and tested the thermistor and found it bad.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0L
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
"Arrived on site for washer leaking. Upon arrival confirmed issue from customer describing locations of water found, but found no errors in diagnostics.I then ran multiple full tube tests and found no signs of leaks from any hoses, or tub/gearcase. Did found that fabric dispenser as well as housing dispenser were both showing signs of water marks. Call techline and spoke with Chris sr#7733679726. Was instructed to replace both dispensers to resolve issues. Office to reschedule once availability of parts is known.; ordrng 1 W11569112 (Softener dispenser) and 1 W11413407 (Housing) and 1 W11413340 (Drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the not cooling indicator on the UI lit up. I pressed the lock and measured fill keys and turned the cooling back on and the unit began to cool as designed. Customer advised that someone may have leaned up against the unit and caused it to turn off. I provided a disclaimer written by management to my customer and they read it. I inspected the deli control and harness and both were good. I found the UI missing digits.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Kevin
Job Details: 05/17/2022
Arrived on site and inspected dishwasher and found standing water in tub. Found voltage to drain pump is correct but drain pump not removing water. Inspected drain pump and did not see any debris. Will need to bring Back drain pump and have control on hand to ensure repair on next visit; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off. Turned the IM on and it began to harvest. When the water began to fill the tray, it failed to turn off. I released the door switch and the water stopped. Removed the ice maker and unplugged it and pressed the door switch and the water continued to flow. I released the door switch and the water stopped. Cycled power to the unit and re-installed the ice maker to retested to test voltage to the valve and the ice maker would not test.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 05/17/2022
"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) and wont unlock. Inspected you and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F3 E3 (inlet water temperature fault), F9 E1 (long drain), and F1 E2 (motor drive module over voltage) error codes. Attempted to take the unit out of the drain or unlock the lid but was unsuccessful in doing so. Removed the pressure hose off of the control and blew through it. Found that something had been stuck inside the pressure hose potentially causing the control to think water was still in the tub. Upon removing the pressure hose off of the control, the unit continued to drain and would not stop. Power cycled the unit and found the unit doing the same thing with the pressure hose off. Went to replace the control but found that the control had not been received yet. Will return with the control and drain pump and rescheduled customer to 5/25.; schdld next appmnt for 5/25 WED !"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect dryer knob not working. Upon further inspection, I found the timer knob broken and the timer not working. I tested the timer and it failed. I found the plastic on the knob broken as well. I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a refrigerator that is not operating properly. Found fc evap fan failed causing unit to reset constantly. It will need to be replaced to complete repairs. ordrng 1 W11394920 (Evap cover fc)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect moisture on countertop after dishwasher use. Upon further inspection, the customer provided a photo of the moisture on the countertop (photo) and they noticed it after the previous repair. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I pulled the unit out from the cabinets and found the insulation had wet spots at approximately where the moisture was built up on the countertop, but the tub itself was dry. I retested the unit and it continued to operate as designed. I found the customers water heater is set at 150 degrees and recommended turning it down as the customer advised that the water gets too hot. I removed the outer door panel and tested again and found the vent is not functioning properly. I removed and replaced the vent and when I removed the vent, I found one of the connectors very warm. Retested and vent is now opening as designed. I recommended the customer monitor the unit and should the moisture come back to call it in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly and upper rack adjuster broken. Both parts will need to be replaced to complete repairs. Return date set for 5/23.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Temple, TX 76502
Vincent
Job Details: 05/17/2022
"Arrived on site for washer not draining, inspected unit and work area. Tub was full of water, used my shop vac to drain water out. I then proceeded to the drain pump and removed pump to inspect debris stuck and found nail stuck in the pump causing it to lock up and not drain. I removed all debris and set unit in diagnostics found error codes stored F9E1 F5E2 F5E3 F2E1 I tested and unit is now draining as designed. No water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a washer that is shaking abnormally during spin. Found basket loose on drives haft of gearcase causing excess shaking. Basket and hub will need to be replaced to complete repairs. Documented with tech line.Tech line rep JoelFile# 7733550258; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed parts. Disassembled unit and installed all new parts. Reassembled unit and a new UI
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Tyler L
Job Details: 05/17/2022
Arrived on site for complaints of door damaged. Found outer door glass trim loose. Will need new part to repair. Found the hinges and handle are good. Office to reschedule.; ordrng 1 W11176456 (Outer door glass)
We serviced a
GE MICROWAVE
Model PVM1870SM3SS
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed part. I tested unit after installing the rebuild control and unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for dryer not powering up, inspected unit and work area. Tested voltage at the wall connector and had good voltage. Pulled unit out and removed the connector cover and found the terminal block melted and wires touching each other from installation. Will need a new harness and CX will provide the new power cord. Office to order parts and reschedule for 05/24/22 AM. ; ordrng 1 W11164044 (Wiring harness)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for washer, inspected unit and work areas. Unit had f27 error code displayed. I set unit in diagnostics to clear codes and run it trough a diagnostics cycle. After the cycle ended unit was operating as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Cedar Park, TX 78613
Justin
Job Details: 05/17/2022
"Arrived on site for a cooktop not igniting properly. Upon arrival the customer walked me through the issues. The right two burners would continue to click even when it has already ignited. Then the back left burner would not click at all. I gained access to the harness and swapped the middle igniter onto the back left spark module. I found the back left spark module still not clicking. This indicates a bad back left burner spark module. I also found the switch harness and front right orifice holder bad. In order to repair the unit it will need a new back left burner spark module, switch harness, and front right orifice holder with the screw.; ordrng 1 WPW10571491 (Orifice Holder) and 1 W10491985 (Screw) and 1 WPW10569187 (Switch Harness)"
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Cedar Park, TX 78613
Scott
Job Details: 05/17/2022
"Arrived on site for oven not heating again . Found tod had blown again . Replaced fuse . Ran preheat , all checked normal. If fuse blows again recommend replacing blower
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Scott
Job Details: 05/17/2022
"Arrived on site for door not closing properly . Found right hand side gasket torn . Replaced gasket, new gasket defective . Reordering gasket . Call to set return ; ordrng 1 W10917313 (Gasket door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 05/17/2022
"Arrived on site for no ice and freezing in fresh food compartment. Found ice in bin,ran harvest test passed,ice dumped and filled with water. Removed damper cover,disconnected harness to damper,power cycled unit,found air seeping around housing. Added sealer between liner gaps till no further air was felt around housing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDW01
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/17/2022
W arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice bin completely empty but temperatures in both departments were at zero38. Then found that during five icemaker harvest test the icemaker is getting the proper voltage but the motor is stuck and not rotating around. Is able to replace the icemaker reassembled and tested unit and found a good harvest and fill as desired with no leaks and inform customer to give unit 24 to 48 hours to fill the bucket back up with ice. Call complete
We serviced a
LG REFRIGERATOR
Model LMXS28596S/04
Near Jarrell, TX 76537
Kimo
Job Details: 05/17/2022
"Arrived onsite for ice maker not producing. Upon inspection I found that the ice maker would not drop ice, there is ice in the ice tray but the ice maker would not drop it. I attempted to reset the ice maker but it made no change, I then replaced the icemaker and tested unit and found unit operating as designed. Job complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA 01
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
Arrived outside for dishwasher needing previously diagnosed some assembly. On arrival install Richard part reassembled and tested unit before installing it back in its cubby hole and found no signs of leaking dishwasher to fill circulate the water and then drain as designed with no leaks during test. Call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Kyle, TX 78640
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for defrost issues, found fan motor bad on evaporator cover causing icing up, unit was in a defrost when I arrived. I replaced evaporator cover, unit tested good."
We serviced a
LG WASHER
Model WM8100HVA
Near Lakeway, TX 78734
Justin
Job Details: 05/17/2022
Arrived on site for a dryer with a stuck power button. Accessed the console and found the button jammed. Corrected the button and it began working as designed
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Lakeway, TX 78738
Justin
Job Details: 05/17/2022
"Arrived on site for a gas dryer letting off a gas smell. Upon arrival the customer stated they had a out and he found the gas leak coming from the dryer. They also stated the unit was on propane. I used my gas leak detector on the gas line and cold not detect any leak. However, I could smell a faint amount of propane. Once I gained access to the valve assembly I found a much stronger smell of propane, but my leak detector still could not pick up anything. I called techline and spoke to Bruce and received SR# 7733680613. I informed him of my findings, and Bruce recommended replacing the valve assembly. He transferred me to safety and I spoke to David and received the safety file SR# 7733622744. I the customer on the valve assembly and LP conversion kit at 94.92 and 05.75 for service/. I informed the customer that we could not do the conversion, and they would have to get a certified for the LP conversion kit installation. The customer any repair. I left the unit unplugged and the gas at the wall turned off. No fee due to being covered by WP. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and called tech line again for ongoing moisture build up on the horizontal freezer mullion. Spoke with Andy at techline who instructed on a test to determine if the mullion portion of the cabinet was transferring heat properly. Found mullion warped and not transferring heat well in the portion of the mullion where the warp and poor heat transfer are. Documented with Aiden at techline on second phone call after verifying problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and found unit with some moisture on the outside of the freezer seal. Heat treated gasket and turned mullion heater to 100% operating time. Unit is now operating as designed. Gasket are sealing well. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and replaced the motor and impeller and spacer. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for spray arm melted, found damaged lower spray arm, I replaced spray arm, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA1
Near Austin, TX 78703
Matthew
Job Details: 05/17/2022
Arrived on site for dishwasher leaking from underneath. Upon arrival tested unit. While testing found unit would immediately start leaking from underneath sump and motor. Recommend replacing sump and motor assembly. Replaced sump and motor. Tested unit and unit is no longer leaking. Unit is functioning properly. Customer requested to leave unit out so that a fan can be placed do dry out area due to leaking. Instructed customer how to re install unit. Job complete
We serviced a
SAMSUNG DRYER
Model DV52J8700GW/A2
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite for heating irregularities and found the valve coils overheating and dysfunctional. 08 for valve assembly and pulley and belt. Performed repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78701
Matthew
Job Details: 05/17/2022
Arrived on site for dryer leaking when in use. Upon arrival inspected unit. Found the unit had not been installed properly. There is no drain line connected to the unit so the water is leaking on the floor. Inspected area and found installation area not plumbed for current unit. There is not a drain pipe near the installation area. Customer would need to possibly route electrical or plumbing to allow for proper installation or replace unit with front drawer drain drawer. Only charged service visit.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Austin, TX 78704
Matthew
Job Details: 05/17/2022
Arrived On site for washer not completing cycle. Upon arrival found standing water in unit. Ran test and confirm laundering error code9/1. Unit would not drain. Disassembled unit and access drain pump and filter and unit was clogged. Cleared unit and tested. Unit is now functioning properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
Arrived onsite for Noise Complaints . Upon arrival unit was operating with no unusual sounds. Rand diagnostics to force each component to energize to try and duplicate the noise. Could not duplicate the sound. Called techline for assistance. Tech determined that all sounds that the unit is making are normal operating sounds. Customer stated that he has not noticed the loud noise in several days and he will monitor unit. Tech gave SR# 7733680035. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
"Arrived onsite for range-has power wont turn on. Upon arrival inspected unit and did not have voltage at supply. Found breaker was tripped. Prior to flipping breaker, Inspected terminal black and wiring harness, all wires are good and secured. Restored power and test all burners and all operate as designed. Test oven by preheating oven to 350. Unit reached 350, then watched element cycle up and down 4 times. Unit is operating as designed. Cannot determine cause of breaker tripping at this time. Job complete"
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher with ui not responding. I check voltage into control and found 120vac voltage out to ui was 14dc. Check for and grounded loads and found that there was none.
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
At onsite for work not draining properly. Upon inspection I found code f8e3 over suds condition. I then ran unit in diagnostics mode and found that the unit is operating as designed. I advised customer to use less detergent then she uses Already to help with the performance of the machine and prevent the issue from occurring again.job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrew
Job Details: 05/17/2022
Arrived on site to test unit for not completing wash cycles. Customer stated it happens when washing larger sheets. Found no stored error codes. Ran multiple diagnostics and unable to replicate issue or find what is going on. Spoke with tech line and found unit is working as designed. No repairs currently recommended. No leaks detected. Job complete.SR#7733680503
We serviced a
LG REFRIGERATOR
Model LMXC23746S/00
Near Austin, TX 78739
Luis
Job Details: 05/17/2022
"Arrived on site for freezer not freezing. Removed compressor cover,checked low side pressure reading -20 found traces of dye,located source of dye,dye leaking from tube exiting refrigerator liner wall uploading pictures due to location unit is unrepairable."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78737
Luis
Job Details: 05/17/2022
"Arrived on site for door issues. Found mullion not entering latch correctly,removed mullion reinstalled mullion checked door operation good."
We serviced a
GE REFRIGERATOR
Model PFE28RSHDSS
Near Austin, TX 78735
Luis
Job Details: 05/17/2022
"Arrived on site for no ice. Found ice in icemaker mold,food defrosting,evaporator fan not running,found middle utter loop extremely hot to the touch,removed compressor cover condenser fan not running. Diagnosed unit will need new evaporator fan,condenser fan and possibly main control for fans
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78703
Luis
Job Details: 05/17/2022
"Arrived on site for no ice. Ran forced harvest icemaker not running through a complete cycle replaced icemaker,forced cycle icemaker passed and filled with water."
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Austin, TX 78703
Luis
Job Details: 05/17/2022
"Arrived on site. Removed cover,defrosted evaporator,replaced defrost sensor and defective cover. Powered unit on checked air flow good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Luis
Job Details: 05/17/2022
"Arrived on site. Replaced defective icemaker,ran reset test passed icemaker harvested and filled with water."
We serviced a
GE RANGE
Model JBS60DF1WW
Near Seguin, TX 78155
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for right front burner not heating properly. Found burnt element. Replaced element, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Marcos, TX 78666
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for no ice production. Found red wire to ice maker on/off switch was cut preventing ice maker from getting proper voltage. Fixed broken wire with butt splice and replaced icemaker. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Marcos, TX 78666
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for leak from bottom of door. Found hair ball on door bellow and found hair build up on door were gasket seals. Tested unit and verified thats where leak is coming from. Removed hair and cleaned inner door. Tested unit, unit now working as designed. No signs of dispenser leaking. Advised customer on use and care of unit. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near New Braunfels, TX 78132
Andrew
Job Details: 05/17/2022
Arrived on site to perform sealed system repair. Replaced compressor and soldered leak on evap. Steam held vacuum for 30mins. Charged system to specs and no leaks detected using bubble solution. Evap started to develop nice frost pattern. Advised customer to allow a minimum of 24hrs for unit to reach set temps. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Austin, TX 78732
Justin
Job Details: 05/17/2022
Arrived on site to install a previously diagnosed parts. I installed the new lid and then tested the unit. The unit is now locking and working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not starting a cycle, I removed door panel and saw a , informed customer that his warranty is now void and I him for both control boards.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near New Braunfels, TX 78130
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for far right valve and knob not turning off properly. Found valve was slightly bent preventing it from proper lining up with the off mark on knob. Straightened valve, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site for refrigerator not cooling and to install previously diagnosed parts. At arrival found unit not sealing properly and gaskets not making a full contact with all corners and mullion not straight in the middle causing leaks into the chambers and constantly freezing as warm air Is always going into the chambers. Called Whirlpool tech line and spoke with rich SR# 7733674338 and said to proceed with repairs and seal air gaps with RTV. No water leaks detected during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to test u it for noise, tested unit found heat deflector has gotten loose and was rattling against blower housing adjusted deflector, secured it properly, ran unit with customer present, unit running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of sparking. Found scoring marks from the rack, took pictures. Removed rack, removed tabs, and used cavity paint (p#98QBP0302) from truck stock to touch up the scoring marks. Advised customer to not leave the rack in unit. Only use it when cooking two things at once, as per owners manual. Tested unit and found normal operation, no sparks. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Del Valle, TX 78617
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of unit not venting. Found installation issue. Unit is not sitting flush up to the cabinet and all the air is coming out the front. Inspected cut out above in cabinet and it looks good. Damper working, all fan speeds working, and light working properly. Advised customer to contact the builder and have install issues corrected. Job complete."